Hotel Big Mama

“The flexibility of being able to rapidly connect to any channel, excellent service and advice from a competent account manager, two-way connectivity, and a connection to Airbnb.”

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David-F. HenningGeneral Manager Hotel Big Mama

Interview

How long have you been working with Availpro?
Since December 2017, so a good six months.

Why did you choose Availpro?
At the time it was a decision between Availpro and Siteminder, and Availpro was able to offer the whole package, great cost-effectiveness, the ability to always get in touch quickly and directly, and since I come from Berlin, it was a big plus that the company has an office in Berlin itself.

Which Availpro products do you use? At the moment we’re ‘only’ using the Channel Manager, but it is really in the cornerstone of our work alongside the PMS. Availpro’s other products such as BE are very interesting and worth recommending, but since we already have these integrated into our PMS, we chose not to use them. But that flexibility is precisely why Availpro is so good, and no matter how many of their products you use, the service is still great!

What problems did you have before choosing Availpro? As a new hotel starting out, we’d had a lot of trouble with our previous CM, because while it did record bookings in the PMS, they weren’t organised, and so we had to assign every booking and adjust the price ourselves. That was an enormous effort for our employees.

After choosing Availpro as your partner, what was the biggest impact for your hotel? The biggest impact by far was that thanks to the two-way connectivity, that is the AUTOMATIC transferral of availabilities and the organised entry of bookings with prices, names, number of guests and so on, our employees have far more time to spend on what really matters – working for the guests.

What are the main advantages of Availpro? The flexibility of being able to rapidly connect to any channel, excellent service and advice from a competent account manager, two-way connectivity, and a connection to Airbnb.

Is there anything which Availpro is doing differently? Before you choose to connect to a channel, you can receive info about the channel over the extranet, so you can see booking volumes, location, target markets and so on, which nobody else is offering as far as I know.

Are there any tools or further developments that you would like to see? The connection to Airbnb was very important for us, and since they were also notified it’s fantastic that it’s all so fast! As we’re not using any other tools on the Channel Manager at the moment, I’m very satisfied!

If you were to recommend Availpro to another hotel, what would you say about us? Availpro gives you total control of your prices and availabilities; you can set different rules for pricing and availability, create different categories for OTA groups and set different prices, for example. You always have the upper hand and can do things your own way. In addition, Availpro provides you with a fast, functional product which gives you the flexibility to decide which tools you want or need, and regardless of whether you do or don’t choose certain products, you receive an excellent service focused on your needs!