FAQs

A. Flying Returns.Flying Returns is India's first frequent flyer programme, and one of the most rewarding programmes in the region.

Q. What is the advantage of my becoming a member of Flying Returns?

A. As a member, you can avail privileges and earn FR points each time you fly on a qualifying fare (RBD) on any class or sector on the extensive network of Air India or 27 Star Alliance member airline operating more than 18450 flights every day to 1300 airports in 190 countries. On higher fares, such as business/First Class, you earn bonus FR points, and clock FR points faster. What's more, you accumulate points on select flights of 'code-share' airlines. Points earned with our non-airline conversionpartnersloyalty programme can be converted to Flying Returns points and transferred to your FR account as per the partner program rules. The points accrued in the FR account can be redeemed for award tickets for self or others, as per member account status, for travel on Air India or 27 Star Alliance member airline.

Membership

Eligibility

Q. What is the eligibility criterion for becoming a member in the Programme?

A. Membership is open to individuals Two years and above in all countries except where prohibited by law. Members who are 2 years but less than 12 years of age will be enrolled as child member.

Enrolment

Q. How can I enrol?

A. One can enrol by filling up an online form on the website www.flyingreturns.co.in
Individual is required to upload on the membership profile - a Government issued valid Photo ID proof which is universally accepted Travel Document like Passport, proof of current valid address mentioned as primary address in member profile and provide a unique Email Id and a unique Mobile phone number which is not registered with any other Flying Returns Account to become a member. Separate OTP will be sent on this Email ID and mobile no. which is required to be validated to register as a member.

Q. How should I enter my name on the enrolment form?

A. Your name should be entered exactly as it appears on your passport.

Q. What address should I enter in my FR Account on enrolment?

A. You may enter a home and business address. We would be mailing all correspondence to your primary address recorded in your Flying Returns account.

Q. Can documents for KYC verification, be submitted in any language?

A. Documents uploaded for KYC verification should be in English language. In countries where documents are in language of the country, copy of translation of the document duly certified by the Indian High Commission in that country is to be uploaded for KYC verification.

Q. What will be Timeline or time taken for Verification of KYC documents uploaded by FR member, if I contact Call Centre after uploading document?

A. Even without having the KYC documents verified, any member can redeem award for self. Verification of KYC documents enables a FR member, to redeem awards for others, provided the member has undertaken 5 flight segments on AI or Star partners.
Once the Member calls the Call Centre and the Call Centre has checked that KYC documents uploaded are in order, viz.

Passport is uploaded and both Date of Birth and Name in full matches passport.

Separate address proof is uploaded if address is different than what is reflected in passport.

Valid and Unique email (preferably personal and not official with firewall etc.) is provided.

Valid and Unique Mobile number is provided with country code.

Lastly "Mothers Maiden Name" is provided in the profile.

Then Call Centre on a daily basis send these details to FR HQ for Verification. For New Enrolments of fresh FR members or FR Accounts having less than 4500 points - 11 to 22 working days. For Old or existing members doing Re-registration & Account having more than 4500 points - 3 to 10 working days.

Tiers Privileges

Q. When do FR members get physical membership card and free upgrade voucher?

A. Physical Card & Free Upgrade Vouchers are issued only to tier Members that is Silver Edge Club, Golden Edge Club and The Maharajah Club.Base and New FR members are issued with a Virtual Card, image of which can be viewed and down loaded from their FR Account.

Q. Can my card be used by anyone else?

A. Each Membership Card is strictly personal to the individual to whom it has been issued and is non-transferable.

Q. What do I do, if my membership card is lost?

A. Loss, theft or damage of the Flying Returns card must be reported immediately to call centre on telephone no. 1800-180-1407. FR Points 1468 or as may be revised by Air India from time to time will be debited from your account for reissuance of the Card. However, if the membership card remains undelivered due to change in address not updated in member's account a fee of 468 points will be debited for resending the card.

Q. Where & when do I present the Upgrade Voucher to avail an Upgrade?

A. Member is required to present this Upgrade Voucher with Valid Tier Membership Card, at the Check-in counter, along with a Revenue Ticket (Not award Ticket).

Q. Can I use the upgrade voucher to upgrade a friend or family member? Are Upgrade Vouchers transferable?

A. Airport Upgrade vouchers are a privilege extended to individual members of the Tier Clubs of FR, and are valid for travel only on Air India's Domestic services, for use by self only. These "subject to availability - airport upgrade" vouchers are non-transferable, non-extendable, non-refundable and not en cash-able.

Q. What is the Validity for the Free Upgrade Voucher? Can it be Extended?

A. The validity of the Free Domestic, Subject to Availability, Airport Upgrade Voucher, a privilege extended to Tier members for use by self, is 6 months from date of issue. For Tier Members residing abroad with a registered address outside of India, these Free Upgrade Vouchers are already post-dated by 2 months, to account for transit. The Validity of these Domestic Upgrade Vouchers is not extendable.

Q. What is the Extra baggage allowance for FR members?

A. Nil for Base Tier members, who are not entitled to any extra baggage allowance over the applicable permitted FBA.
Silver Edge Members are permitted a privilege of 10 Kg or 1 Piece extra as per cabin class, respectively for Weight concept & Piece concept on AI flights only.
Golden Edge and Maharajah Club Members are permitted a privilege of 20 Kg or 1 Piece extra as per cabin class, respectively for Weight concept & Piece concept flights of Both Air India and Star Partner flights.[Note: Extra baggage allowance not applicable on code share flights & AI flights operated by ATR and CRJ Aircraft]

Earning of points

Q. How can I earn FR Points?

A. FR Points can be earned by Flying on Air India, Star alliance member airlines or Code-share flights. Additional points as Web Bonus can be earned by purchasing tickets on Air India website www.airindia.in or Mobile App. To ensure you receive FR Points credit, please provide your Flying Returns membership number for each reservation. Also you may present your Flying Returns membership number when you check-in at the airport. You must ensure that ticket is issued in exactly the same manner in which the name appears on your Membership Account. FR Points are credited only after a member has actually completed travel and not immediately after reservation/ticketing/check-in. Members are not entitled to FR Points for tickets purchased but not used. No FR Points will be credited in respect of flights undertaken on redemption of Awards under Flying Returns. In the event of any up-gradation of the ticket, FR Points will be credited for the class of travel in which the member was ticketed and not for the upgraded class of travel.

Q. I purchase a ticket for another passenger, who is eligible for FR Points credit?

A. The person who actually travels on that ticket is the one eligible to earn FR Points credit provided he is a member of our Flying Returns program.

Q. On which flighttickets is earning and accumulation of FR Points permitted?

A. The earning or accumulation of FR Points is permitted on revenue tickets against specific booking classes (RBD)only. Travel on, travel industry related discounted tickets, charter flight tickets, non-revenue tickets and award tickets do not qualify towards earning or accumulation of FR Points. Please remember to check with airline or travel agent before you book your flights, as there may be some discounted fares with certain booking class codes(RBD) or designated routes, which have reduced or no qualifying FR Points accrual.

Q. Can I earn points on 'Code-Share' flights?

A. You can earn FR Points on select code-share flights of Air India. The accrual of FR Points is permitted on code-share flights. Redemption of FR Points is not permitted on Code-Share flights. Reservation must be made on AI 4 digit flight numbers only. For details please contact the CallCentre on telephone no. 1800-180-1407 or visit www.flyingreturns.co.in.

Q. How do I receive FR Points credit for travelling on a partner airline/code share airline?

A. Just remember to provide your Flying Returns number when you make your reservation or when checking-in for your flight. You should also keep your ticket receipt and boarding pass until you see the flight FR Points on your Flying Returns Statement.

Q. How is my account credited in multiple - sector journeys?

A. In cases of multiple - sector journeys (where a separate flight coupon is issued for each sectorand flight number is not the same), credit of FR Points will be the sum of the FR Points of each sector.

Q. How do I receive credit for FR Points that has not been credited to my account?

A. If your FR Points for flights undertaken have not been posted to your accountand your account has been KYC verified you may login to your FR account, use the option 'Retro Claim', to submit the details of your journey not recorded in FR account, upload copy of your ticket and boarding pass. If all details are in order, the FR points will be credited to your account, else you can use the option to rectify the error and resubmit or authorise to forward the claim to Member Service Centre.
Copy of ticket and boarding pass can also be sent on the following Email:
Missing points/Retro Credit on AI:airindiaretros.ai@iclployalty.com
Missing points/Retro Credit on Star member airlines:starallianceretros.ai@iclployalty.comClaim can be submitted not later than 180 days (six months) after travel for flights taken on Star Alliance or Code Share Airline, and 365 days (12 months) on Air India.

Q. What is the timeline for auto update of FR Points in my FR account - statement in respect of AI or Star flights undertaken by me?

A. If the Name in full and correct 9 digit FR Number is correctly reflected on Ticket and PNR (at the time of booking) and matches the details on FR Profile, then it takes 3-14 days for the FR Points to get auto credited in FR account.

Q. What is the timeline for update of FR Points in my FR account - statement in respect of RETRO Credit request made by me for AI or Star flights undertaken by me?

A. A FR member can log into the FR Account & claim Online RETRO credit (after waiting for 15 days) for missing FR points not reflecting in account / statement -
For flights undertaken on Air India - in past 365 days.
For flights undertaken on Star Partners on eligible RBD's - in past 180 days.
To make a successful Online Retro Claim, the member is required to upload a copy of the relevant E Ticket and correctly fill in mandatory details like -

If the above details are correct and match our flight records, the missing points will be credited in moments.

Q. What is the validity of FR Points?

A. Flying Returns Points shall be valid for redemption till the end of 36th month(3years) from the month of accrual in the FR account.
For example: Points accrued on 10th Jan 2016 shall remain valid for redemption till 31st Jan 2019.

Q. Can I receive FR Points credit for travelling on a participant airline prior to my enrolment in the Flying Returns programme?

A. No. Any journeys that you have made on Star Alliance member airline or code-share flights prior to your enrolment date are not eligible for FR Pointscredit.
Any journey undertaken on Air India flights, 12 months prior to your enrolment date are eligible for FR Points credit only and not towards counting flights for 'active' status.

Q. Does the programme have other alliances for members?

A. Our members who use services of our partners may transfer points accrued in Partners programmes to Flying Returns to avail award tickets. The current partners are ITC Welcome group Hotels, Citi Bank, American Express, Kotak Bank, Uniconnect, HDFC Bank, SBI Card, Members in Gulf can earn with Plus Points of Emirates NBDBank.

Q. I am a member of a Partner Airline of Star Alliance. Can I transfer my FFP Points from that (Other than AI) partner membership to my Flying Returns account?

A. Air India and all other Star Partner Airlines have their own independent Frequent Flyer Program with separate and different Accrual & Redemption norms. Transfer, Pull, Pooling or Clubbing together of the mileage points accrued on any independent and separate Star Partner programs with FR is not permitted. However a member can avail of the "Star Award Chart" of the respective airline to avail award redemption on any partner airline including AI.

Redeeming of points

Q. When can I Redeem FR Points?

A. Once you have enrolled as a FR member and the account has been KYC complied, the flight taken by youon Air India or Star Alliance member airlines undertaken after your enrolment date is recorded, and points accrued in the system giving FR account 'Primary Status' , you can redeem FR Points for self. You can redeem for others, when your FRaccount has been KYC verified and you have a minimum of five flight accrual activities undertaken after FR enrolment date and same is credited into your account which automatically changes the account status to 'Active'.

Q. Where do I make an award request?

A. You can avail award tickets through the website www.flyingreturns.co.in by logging in to your account.
OR
Through Call Centre by calling 1800-180-1407 from the mobile number registered in the member's Flying Returns account only and clearing additional security measures that Air India has in place at the time of the request for redemption.
OR
Through Air India booking offices.Award tickets cannot be issued by travel agents

Q. Can I transfer my reward tickets to anyone I wish to?

A. Yes. FR Points may be redeemed for award tickets for self, family member or friend subject to the status of the account, is 'active' status. Award tickets cannot be SOLD for a consideration or BARTERED.

Q. When can I use my FR miles for award redemption for Self and for Family/Friends?

A. After enrolment, Member needs to undertake one flight for self on AI or Star Partner to make the FR Account Primary Active, after which the member can redeem awards for self.
For redeeming awards for Family/Friends, the member has to undertake 5 (five) flights on AI or Star Partners, to change theFR Account Status to "Active" from Primary Active. After 5 flights are recorded, the Member can redeem for others.

Q. What is difference between Primary Active & Active status of an FR Member?

A. Primary Active status: An FR account is in Primary Active status, when the member has undertaken less than five flight activities for accrual of FR points after enrolment and recorded in the FR account. A primary Active Member can redeem Awards for self only provided KYC has been done.Active Status: An FR member attains active status on completion of 5 flight activities for accrual of FR points (on revenue tickets) after enrolment and recorded in the FR account. An Active member can redeem award tickets for persons other than self also provided the FR account has been KYC complied and verified by Air India.

Q. How are the awards issued for multiple sector journeys?

A. In case of request for Award Tickets for multiple sector journey on Air India, where a separate flight coupon is issued for each sector and flight number is not the same, FR Points required to be redeemed will be the sum of the FR Points of each sector. Additionally, if a domestic sectoris added to international journey to reach/exit gateway point in India and the flight number is not the same, additional 5000 points to be redeemed for 'X' RBD Economy Cabin, 10000points for 'I' RBD Business Cabin, and 12500 points for 'O' RBD First Cabin will be redeemed for each add on sector, or as may be revised by Air India from time to time.
An award ticket on Star Alliance member airlines is issued on one way journey only. The redemption of FR Points is based on the distance between the two cities, the zones in which they fall and accordingly the facility of transfer or stop-over is provided.

Q. How many FR Points would be debited for a child award ticket?

A. The number of points required for a child redemption ticket is the same as those required for an adult redemption ticket.

How to overcome shortfall of points

Q. For Booking an Award Redemption Ticket, can we pay partially with FR points and remainder shortfall with money?

A. Part FR Points & Part Cash / Money option (for points shortfall) is not available for redemption of Award Tickets However FR Members have the following two options and facility to bridge - make up any possible shortfall of FR points.
aaa) Purchase TUMPS (Top Up Points) at INR 1.25 per FR Point subject to a maximum of 50% of the Balance of FR Points held. This can be done only at any Booking Office of Air India.
bbb) Revive & extend Expired FR Points (between 2008 and 2016) at payment of INR 0.60 per FR Point.
This can be done either at any Booking Office of Air India or by calling from the Mobile number registered on your FR Profile - our 24 X 7 Call Centre on Toll Free 1-800-180-1407 (and pay with a valid credit card).
Once the shortfall has been bridged as above, Award Ticket can be redeemed online or at the same call centre.

Q. Can I reinstate the expired FR Points miles in my account?

A. Yes, FR Points expired after 2008 upto Dec 2014 and reflected as Expired Miles in your member Profile, can be partly or entirely - revived at a price of 60 Paise per FR Point - for a period of 6 months or upto 31 March 2017, whichever is earlier.
Miles Expired during and after year 2015 can be revived for a period of 3months provided it is revived within 9months of expiry of points.
This can be done either at any Booking Office of Air India or by calling from the Mobile number registered on your FR Profile - our 24 X 7 Call Centre on Toll Free 1-800-180-1407 (and pay with a valid credit card).

Q. Can I pool my FR Points with my family?

A. At present, option of "Family Pool" currently not available with Flying Returns. Only pooling with spouse is possible with both the accounts being KYC Verified & active status.
Air India FR has plans to introduce "Family Pool" in FY 2017-18.

Q. Can I purchase FR Points in the event of a shortfall?

A. As a member, you can buy points at a rate of Rs.1.25 per FR Pointor as revised from time to time, subject to a maximum of 50% of the points balance in the member's Flying Returns account.

Q. Are taxes payable by me for the award ticket?

A. Any Government tax, non-airline charge or other liability incurred by the member as a result of use of any award or upgrade vouchers or other benefits shall be the sole responsibility of the member. FR members shall pay the applicable taxes and surcharges.

Q. I have made a booking for my award ticket and PNR has been given to me before the expiry date of my FR points. Can I pay taxes and get the ticket issued for this PNR after the expiry date of the FR points?

A. NO. The FR Points are debited only at the time of issuance of the award ticket on payment of applicable taxes. Only points valid at the time of issuance of ticket can be utilised for the ticket irrespective of the date of creation of the PNR.

Cancellation of redemption ticket

Q. Is Refund / Reversal / Cancellation of an Award Ticket permitted?

A. Yes Refund / Reversal / Cancellation of an Award Ticket is permitted - but with a Penalty charge in FR Points.

A. Both Air India Awards and Star Alliance awards attract identical rules & penalty charges with regards to refund only.
Date change is permitted on tickets issued for journey on Air India flights at a monetary penalty subject to conditions.
Date change is not permitted on award tickets issued for travel on Star Alliance partners

Q. What do I do if I claim an award and am not able to use it? What will be the cancellation charges or Penalty (if any) for Refund / Reversal / Cancellation of an Award Ticket booked and made against FR Points?

A. If fully unused award ticket on Air India or on Star Alliance member airlines is cancelled and submitted for refund more than 72 hours before the scheduled departure of the flight, the balance of FR Points after deduction of 20% FR Points redeemed for theticket will be re-credited to the FR account provided the redeemed points have not expired. If the fully unused award ticket is cancelled less than 72 hours of the departure of the flight, the ticket is treated as No-Show with 100% cancellation charge and no FR Points are credited to the FR account. Only non-airline tax is refundable. Coupon fee (DV) INR1000 plus applicable tax applicable on award tickets on Star Alliance member airlines is not refundable.
Partially used award tickets are not eligible for re-credit of FR Points or refund.This is uniformly applicable to all Members - Base and all 3 Tiers.
Cancellation rules and charges are subject to revision from time to time at the discretion of Air India.

Q. Can I advance or postpone my journey on an award ticket?

A. You can advance or postpone your award ticket issued for journey on Air India at a monetary penalty provided:

member does not want to refund the award ticket as all points have expired & have no residual validity.

Q. What will be the charges or penalty for Date Change / Re-booking or for Refund /Cancellation of / on a Revenue / Paid Tickets booked by me on Air India?

A. For International Tickets - As per Applicable Fare Rules - for all FR Members irrespective of Tier.
For Domestic Tickets within India on Air India - as follows
For Base Members - As per applicable Fare Rules.
For Silver Edge Club members - Flat Fixed Fee / Charge of INR 1000 per Coupon. (earlier as per Fare Rules applicable)
For Golden Edge & The Maharajah Clubs members - NIL. (earlier INR 200)

Q. How many seats are allocated on a flight for award redemption booking class?

A. Inventory of Seats in the 3 Award booking classes that is "X" for Economy Cabin, "I" for Business Cabin and "O" for First Cabin - is dynamically assigned & adjusted, based on the Season (Peak/ Non-Peak), Weekday (Weekend/ Midweek), Direction and Demand for Revenue Tickets.

Q. What will be the charges or penalty for Date Change / Re-booking for Award Tickets booked by me on Air India?

A. Date Change is now permitted on AI Award tickets at a monetary penalty based on Domestic sectors - 20% of quantum of current standard Economy redemption(RBD X) to be rounded off to the next multiple of 5 and converting @1point=1 INR. International sectors-10% of quantum of current standard Economy redemption(RBD X) to be rounded off to the next multiple of 5 and converting @1point=1 INR. The date change is permitted upto 72 hours prior scheduled departure of ticketed flight.

Q. Are the penalties for rebooking flights on Award tickets applicaBle to tier members?

A. The monetary date change is uniformly applicable to all Members - Base plus all 3 Tiers(TMC/GEC/SEC)

Q. Can I change the sector of issued award ticket on AI?

A. You can change the sector of award ticket issued for travel on Air India only provided
- the new sector is in the same "Zone" for redemption for Awards on AI(Points required for the new sector are same & equal to the points used for existing sector of award ticket) with one applicable monetary penalty (Domestic/International) charge.
The sector change is permitted upto 72 hours prior scheduled departure of ticketed flight.

Q. Can I change the sector of award ticket on AI and do the date of travel at the same time?

A. Yes, a date change and a sector change can be done simultaneously with payment of one monetary penalty applicable (Domestic/International) charge.

Q. What will be the charges or penalty for Date Change of revenue tickets upgraded with points?

if no change in RBD of revenue ticket:
- one award date change penalty as applicable to Award tickets (domestic or international) plus re-booking penalty applicable to the revenue ticketed RBD will be collected.

if there is a change in RBD of revenue ticket:
- one award date change penalty as applicable to Award tickets (domestic or international) plus fare difference & re-booking penalty applicable to the revenue ticketed RBD will be collected.

FR points used for upgrade will remain same & untouched. whatever the scenario.

Q. After having changed date of travel or sector of travel, if I cancel my travel plan can the award ticket be refunded ?

A. Once the option of change of date or sector change is availed with award ticket issued for travel on Air India, the ticket is nonrefundable.

Q. What will be the validity of the award ticket on Ai when I change date or sector?

A. The original Award ticket is valid for 1 year from date of issue and every re-issued ticket whether for date change or sector change will have diminishing validity. The ticket may be reissued umpteen times but the travel must be completed within the validity of the original ticket.

Demise of Flying Returns Member

Q. In case of demise of member, (before KYC / after KYC) what would happen to the FR points in the FR Account?

A. In case of demise of a member the balance of points in the member account shall be transferred to the FR account of spouse (whether linked or not) and thereafter the FR account of deceased be terminated.
In case the spouse is not a member, based on passport details, spouse will be required to become a member, complete KYC and thereafter points shall be transferred to his/her FR account.
In case of bachelor/spinster, or spouse is not alive the FR account of the deceased member will be terminated forfeiting the balance of points.

Q. I have many questions concerning my Flying Returns account. Where do I seek information?

A. Our website flyingreturns.co.in contains a wealth of information. If you still have unanswered questions, please contact the call centre on 1800-180-1407.

Silver Edge Club

Q. I am a Flying Returns member. How do I become a member of the Silver Edge Club?

A. Members attaining 25000 Tier Status points in their Flying Returns account in the preceding 365 days will automatically join Silver Edge Club.

Q. How do I know, if I have qualified as a member of the Silver Edge Club? And do I have to fill up any form for becoming a member?

A. No, there are no forms to be filled up. Members attaining the qualifying Tier Status pointsfor Silver Edge Club membership would automatically join the cub and mail welcoming the member is sent on the registered Email address. The Membership Kit containing a personalized 'Silver Edge Club membership card', one Upgrade Voucher on Domestic travel for self, and four Special Baggage Tag would be sent through courier.

Q. In case I have not qualified what should I do, to be invited to the club?

A. You need to increase your frequency of travel on Air India, Star Alliance member airlines and code share partner airline flights. As soon as you cross the minimum 25000 Tier Status points in your Flying Returns account in the preceding 365 days criteria, or as may be revised by AI from time to time, you will automatically join the club.

Q. When I become a member of the Silver Edge Club, do I get a new membership number?

A. Membership number in the Silver Edge Club is the same as assigned when enrolled as a member under the Flying Returns programme.

Q. How does Silver Edge Club differ from normal Flying Returns membership?

Additional baggage allowance is not available on Air India flights operated with ATR/CRJ aircraft, on Airline Partner's flights and on Air India code share flights (i.e. Air India marketed and operated by a Partner Airline or Partner Airline marketed and operated by Air India).

Dedicated check-in counters at select airports.

Priority Check In and Boarding.

One upgrade voucher at the time of invitation to the Club.

Priority delivery of baggage.

Lifestyle privileges / tie-ups with non airline partners.

Fixed cancellation/refund/rebooking fee will be INR 1000/- per Coupon for tickets on all fare types issued on domestic sectors on AI flights. However No-Show/ Gate No-Show charges applicable as per the fare basis (RBD) shall be applicable.

Q. How long will my Silver Edge Club membership be valid?

A. Silver Edge Club status will be valid till the end of 12th month from the month of entry into the club, or till the member attains 50000 points Tier Status to be eligible for Golden Edge Club, whichever is earlier.

Golden Edge Club

Q. I am a Flying Returns member. How do I become a member of the Golden Edge Club?

A. Members attaining 50000 Tier Status points in their Flying Returns account in the preceding 365 days will automatically join Golden Edge Club

Q. How do I know, if I have qualified as a member of the Golden Edge Club? And do I have to fill up any form for becoming a member?

A. No, there are no forms to be filled up. Members on attaining the qualifying Tier Status Pointsfor Golden Edge Membership would automatically join the cub and mail welcoming the member is sent on the registered Email address. The Membership Kit containing a personalized 'Golden Edge Club Membership Card', two Upgrade Voucherson Domestic travel for self, and four Baggage Tag would be sent through courier.

Q. In case I have not qualified what should I do, to be invited to the club?

A. You need to increase your frequency of travel on Air India, Star Alliance member airlines, and Code-Share partner airlines flights. As soon as you cross the minimum 50000 Tier Status points in your Flying Returns account in the preceding 365 days criteria, or as may be revised by Air India from time to time, you will automatically join the club.

Q. When I become a member of the Golden Edge Club, do I get a new membership number?

A. Membership number in the Golden Edge Club is the same as assigned when enrolled as a member under the Flying Returns programme.

Q. How does the Golden Edge Club differ from normal Flying Returns membership?

Additional baggage allowance is not available on Air India flights operated with ATR/CRJ aircraft, on Airline Partner's flights and on Air India code share flights (i.e. Air India marketed and operated by a Partner Airline or Partner Airline marketed and operated by Air India).

Golden Edge Club (GEC) Members (corresponding to Star Gold) are eligible for additional baggage allowance on Star Alliance member airlines operated flights also.

Two upgrade vouchers at the time of invitation to the Club.

Use of Air India Lounge with 1 guest at select domestic and international airports when travelling on AI designated flights and Star Alliance member airlines flight.

Dedicated check-in counters at select airports.

Priority Check In and Boarding.

Priority delivery of baggage.

Lifestyle privileges / tie-ups with non airline partners.

No cancellation/refund/rebooking fee will be levied for tickets on all fare types including 'Single User Super Saver' issued on domestic sectors on AI flights for self only, provided FFP Number is duly endorsed on the ticket & reflected in PNR. However No-Show/ Gate No-Show charges as per the fare basis (RBD) shall be applicable.

Q. How long will my Golden Edge Club membership be valid?

A. Golden Edge Club status will be valid till the end of 12th month from the month of entry into the club, Or till the member attains 75000 points Tier Status to be eligible for The Maharajah Club, whichever is earlier.

The Maharajah Club

Q. I am a Flying Returns member. How do I become a member of The Maharajah Club?

A. Members attaining 75000 Tier Status points in their Flying Returns account in the preceding 365 days will automatically join The Maharajah Club.

Q. How do I know, if I have qualified as a member of the The Maharajah Club? And do I have to fill up any form for becoming a member?

A. No, there are no forms to be filled up. Members on attaining the qualifying Tier Status Points for The Maharajah Club Membership would automatically join the club and mail welcoming the member is sent on the registered Email address. The Membership Kit containing a personalized 'The Maharajah Club Membership Card', three Upgrade Vouchers on Domestic travel for self, and four Baggage Tags would be sent through courier.

Q. In case I have not qualified what should I do to be invited to the club?

A. You need to increase your frequency of travel on Air India, Star Alliance member airlines and code share partner airlines flights. As soon as you cross the minimum 75000 Tier Status points in your Flying Returns account in the preceding 365 days count criteria, or as may be revised by AI from time to time, you will automatically join the club.

Q. When I become a member of The Maharajah Club, do I get a new membership number?

A. Membership number in The Maharajah Club is the same as assigned when enrolled as a member under the Flying Returns programme.

Q. How does The Maharajah Club differ from normal Flying Returns membership?

A. The Maharajah Club is an exclusive tier of discerning travellers, who enjoy range of special services from Air India. The Maharajah Club members enjoy a host of benefits, including:

Additional baggage allowance is not available on Air India flights operated with ATR/CRJ aircraft, on Airline Partner flights and on Air India code share flights (i.e. Air India marketed and operated by a Partner Airline or Partner Airline marketed and operated by Air India).

The Maharaja Club (TMC) Members (corresponding to Star Gold) are eligible for additional baggage allowance on Star Alliance member airlines operated flights also

Three upgrade vouchers at the time of invitation to the Club.

Use of Air India Lounge with 1 guest at select domestic and international airports traveling on AI designated flightsand Star Alliance Member airline flight.

Dedicated check-in counters at select airports.

Priority Check In and Boarding.

Priority delivery of baggage.

Lifestyle privileges / tie-ups with non airline partners.

No cancellation/refund/rebooking fee will be levied for tickets on all fare types including 'Single User Super Saver' issued on domestic sectors on AI flights for self only provided FFP Number is duly endorsed on the ticket & reflected in PNR. However No-Show/ Gate No-Show charges as per the fare basis (RBD) shall be applicable.

Q. How long will my The Maharajah Club membership be valid?

A. The Maharajah Club status will be valid till the end of 12th month from the month of entry into the club

Common Errors in KYC verification

A) Before KYC verification

Q. 1) How to Reset my FR Password to be able to access my Flying Returns Account to be able to do re-registration and KYC?

Q. 13) Allotment Letter of House by a Government Department or Public Sector Company - What could be the issue or error/s with the copy of House Allotment Letter uploaded by me - leading to Rejection / delay in KYC verification?