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The “Consumerization of IT" is pressuring IT to create a beautiful, "Amazon-like" experience for employees. While this logically starts with the employee Service Catalog & Portal, it raises a lot of questions:

How do we design it?...What are the best practices? ...What do our customers really need and want from us, can it be done incrementally and how can we deliver it in a way that doesn’t overwhelm IT?

Please join us as we explore this topic using Amazon as a “best practices” backdrop. We will share with you Evergreen’s 5 principles of customer-centric design as well as the 3 key constituents of service, and a 4-step process for creating a beautiful, "Amazon-like" IT experience for your employees.

As always, we will demonstrate these concepts on our constantly evolving view of a very advanced Employee Self Service Catalog & Portal, built on ServiceNow technologies.