CORPORATE COMPASSION WILL ENHANCE PERFORMANCE

Unsatisfactory
bottom-line performance arises from customer dissatisfaction, substandard
quality, high costs, and large cycle times and these problems present as
defects in products and services. Companies worldwide have been under the
mistaken notion that defects arise for only two reasons: (i) the processes and
transactions which produce them are not put together well; and (ii) the processes
and transactions are not operated in the best possible manner. However, there
is a third factor which is also responsible for defects, and it is the
inadequate level of consciousness of individuals who compose the organisation
and the corporate level of consciousness (compassion). (Deshpande, 2013)
Compassion is generated by the mind but focused outward and is demonstrated in
generosity directed toward others. There is an emerging understanding by
neuroscientists that emotions are not separate from reason and emotions often
enhance reasoning abilities rather than detract from them. “There is strong
evidence that higher levels of consciousness, which necessarily equate to
higher levels of compassion, reduce defect levels in products and services even
where six sigma programs are not in place. It follows therefore that compassion
will boost the performance of six sigma programs. The link of compassion with
performance presents a huge opportunity for all organizations to improve
performance at all levels. That is provided the rational mind can be convinced
about the scientific basis of the effort.”