LEADING INBOUND CALL CENTER AND OUTBOUND CALL CENTER SOLUTIONS

Business Process Outsourcing Solutions For Voice and Multi-channel Call Center Services Across the Customer Life-cycle

TRUSTED CONTACT CENTER SOLUTIONS

Agile and High-Impact Customer Service and Sales Call Center Services

Mass Markets’ Inbound Call Center Services and Outbound Call Center Services are leading domestic business processes outsourcing solutions providing tech-enabled customer service and sales so some of the most recognized brands in the world.

Our Inbound Call Center Services Solution is best-in-class when it comes to critical customer touch points. We are experts in complex customer service, tech-support, retention, and customer relationship management business processes, acting as an extension of your brand while providing innovative solutions that drive customer experience and efficiency.

With a track record of business-to-business and business-to-consumer sales and customer service performance, Mass Markets has the specialization needed to ensure that the customer experience and program performance are balanced. Infrastructure, talent profiles, and technology are tailored to each client program.

OUTBOUND CALL CENTER SERVICES

INBOUND

OMNI-CHANNEL

OTHER SERVICES

HAVE A CALL CENTER PROJECT IN MIND?

Find out how we can help deliver an outbound sales, inbound customer service and chat solutions for your business. The Mass Markets' team is ready to support your domestic business process outsourcing needs.

CONSULTING & PROFESSIONAL SERVICES

As leaders in technology, process design, marketing and customer engagement, our services extend beyond our contact center service and technology offerings. Our team also provides consulting, project management and development services to help partners reduce expense, integrate technology, improve customer experience, upgrade business processes and workflows and enhance business analytics.

Our professional services team consults on every aspect of business operations, customer lifecycle and talent management. When you expand your team with Mass Markets, you expand the perspective of your strategy and depth of resources helping manage the design and deployment high impact solutions. Our consulting and professional services leaders will help strengthen your business ahead of your competitors and in pace with your customers.