KBPublisher Knowledgebase RSS (HowTo, Tips & Tricks)https://www.kbpublisher.com/kb/55/
How can I downgrade to lower level license?https://www.kbpublisher.com/kb/how-can-i-downgrade-to-lower-level-license_431.html
You can downgrade to a lower level license by paying the support price for the license. To downgrade to lower level license Login to your Client Area Go to My Licenses tab Select the license you want to downgrade In the Actions section...HowTo, Tips & Tricks/KBPublisherWed, 20 Jan 2016 05:34:04 -0600How do I change the PHP memory limit?https://www.kbpublisher.com/kb/how-do-i-change-the-php-memory-limit_291.html
In an .htaccess file in the KBPublisher installation directory change and uncomment line: php_value memory_limit For example, if the desired limit is 32 MB, the following directive would be placed in the .htaccess: php_value memory_limit "32M" ...HowTo, Tips & Tricks/PHP & MySQLSat, 14 Nov 2015 07:26:41 -0600How can I sort categories?https://www.kbpublisher.com/kb/how-can-i-sort-categories_228.html
You must be in the Admin area. From the Articles menu choose Categories Option 1 (in version 5.5 and above) Click the button with three dots [â€¦] on the right, then from the drop-down list select Reorder or Reorder child categories or ...HowTo, Tips & Tricks/KBPublisherWed, 14 Oct 2015 08:14:35 -0500How Can I Sort Articles?https://www.kbpublisher.com/kb/how-can-i-sort-articles_214.html
You must be in the Admin area. From the Articles menu choose Articles Filter the list by a category in which you want articles to be reordered Option 1 (in version 5.5 and above) Click the button with three dots [â€¦] on the right,...HowTo, Tips & Tricks/KBPublisherWed, 14 Oct 2015 08:14:18 -0500How Can I Route a Question Based on the Subject?https://www.kbpublisher.com/kb/how-can-i-route-a-question-based-on-the-subject_336.html
QUESTION: Is it possible to specify who receives 'Ask a Question' questions based on the question type? ANSWER: Yes, you do this by assigning a supervisor for the subject. To assign a supervisor Log in as a admin user Click on Tools...HowTo, Tips & Tricks/KBPublisherWed, 01 Jul 2015 23:05:25 -0500How Can I Route a Approval email Based on the Category?https://www.kbpublisher.com/kb/how-can-i-route-a-approval-email-based-on-the-category_363.html
QUESTION: Is it possible to specify who receives 'Aprove Request' emails based on the category in which the submitted article is posted? ANSWER: Yes, you do this by assigning a supervisor for the category. To assign a supervisor: Log in...HowTo, Tips & Tricks/KBPublisherTue, 21 Apr 2015 02:40:29 -0500How to change ft_min_word_len variablehttps://www.kbpublisher.com/kb/how-to-change-ft_min_word_len-variable_273.html
Normally it is not recommended to change variables that control MySQL fulltext index behaviour (such as ft_min_word_len or ft_max_word_len) but if you really need to... MySQL config file would usually be found on Windows under C:\Windows\my.ini...HowTo, Tips & Tricks/PHP & MySQLTue, 07 Apr 2015 15:03:20 -0500How can I set KBPublisher to use SSL?https://www.kbpublisher.com/kb/how-can-i-set-kbpublisher-to-use-ssl_410.html
You can set KBPublisher to use secure socket layers (SSL) for the whole site or for key functions. SSL is a security measure that establishes an encrypted link between the server and the client computer trying to access it. This protects data being...HowTo, Tips & Tricks/KBPublisherSat, 14 Feb 2015 12:42:13 -0600Setting Up Folder Permissions in Internet Information Services (IIS)https://www.kbpublisher.com/kb/setting-up-folder-permissions-in-internet-information-services-(iis)_392.html
This article explains how to set up write permissions in the required folders for configuring IIS 7.0, 7.5, or 8.0 for KBPublisher. Using the standard folders structure for IIS and KBPublisher set write permissions for following folders: ...HowTo, Tips & Tricks/PHP & MySQLSat, 14 Dec 2013 06:45:35 -0600How to Install a Language Packhttps://www.kbpublisher.com/kb/how-to-install-a-language-pack_236.html
First check if required language is not in a installed Log on to the knowledgebase Go the Admin Area Click on the Settings menu and choose the Admin tab See Langauage setting for available languages Choose requred language If you can't...HowTo, Tips & Tricks/KBPublisherThu, 14 Nov 2013 10:14:06 -0600[v4.5 and below] How can I install a language pack?https://www.kbpublisher.com/kb/v45-and-below-how-can-i-install-a-language-pack_374.html
Language packs are available from the KBPublisher download area Download the language pack you require Unpack it. The top-level folder of the language pack is named for the language, e.g. 'en' for English, 'de' for German. Copy the unpacked...HowTo, Tips & Tricks/KBPublisherThu, 14 Nov 2013 09:21:29 -0600How Can I Move KBPublisher to Another Server?https://www.kbpublisher.com/kb/how-can-i-move-kbpublisher-to-another-server_300.html
Moving KBPublisher to a new server is a relatively simple process, provided you copy all files and retain the same file structure. To do so you need to: Backup the database and copy it across to the new server Backup the KBPublisher folders...HowTo, Tips & Tricks/KBPublisherThu, 26 Sep 2013 02:17:11 -0500How can I change authentication session timeout?https://www.kbpublisher.com/kb/how-can-i-change-authentication-session-timeout_296.html
To change the session timeouts: Log in to Admin area Click on Settings Choose Admin tab Under the Security/Privacy tab, set the session expires (in minutes) to the required timeout in minutes. If you don't want the session to timeout at...HowTo, Tips & Tricks/KBPublisherTue, 14 May 2013 14:27:22 -0500How can I show different content for different users?https://www.kbpublisher.com/kb/how-can-i-show-different-content-for-different-users_234.html
QUESTION: Is it possible to create "user areas"? We would like our customer A to see all our general documentation plus articles specific to company A, customer B to see all general documentation plus articles specific to company B (but not A)...HowTo, Tips & Tricks/KBPublisherFri, 26 Apr 2013 01:57:30 -0500Use "Save As New" to quickly create articles from a templatehttps://www.kbpublisher.com/kb/use-save-as-new-to-quickly-create-articles-from-a-template_233.html
Often you find you want to create a number of similar articles. Articles that are placed in the same category(s), that have the same roles assigned, the same formatting, and so on. Creating these from scratch is tedious, and you may forget to set...HowTo, Tips & Tricks/KBPublisherWed, 19 Dec 2012 11:53:11 -0600