Shared Link

When it comes to your employees and their performance, they will give you and your customers exactly what your organization’s employee experience demands.

Wells Fargo: An Object Lesson in the Connection Between the Employee Experience and the Customer Experience

It’s been a tough few weeks for Wells Fargo, and that’s probably a colossal understatement. Once considered a pillar of the banking industry, Wells Fargo’s positive reputation is now as mythical as the phony customer accounts its employees created in order to meet sales quotas and keep their jobs.

Thank Natasha for the Post!

Energy Central contributors share their experience and insights for the benefit of other Members (like you). Please show them your appreciation by leaving a comment, 'liking' this post, or following this Member.

Yes, I loved the article when I read it. Very true. Right now we are looking at how to improve our customer experience. As I'm not front-lines, I've been looking for ways to train and encourage employees to provide the behaviours we are looking for. This is good insight.

Get Published - Build a Following

The Energy Central Power Industry Network is based on one core idea - power industry professionals helping each other and advancing the industry by sharing and learning from each other.

If you have an experience or insight to share or have learned something from a conference or seminar, your peers and colleagues on Energy Central want to hear about it. It's also easy to share a link to an article you've liked or an industry resource that you think would be helpful.