SiteLock FAQs

What is SiteLock and what does it do?

SiteLock is a service that performs daily scans of a website to identify vulnerabilities and protect against threats like viruses, cross-site scripting, SQL injection and even email blacklisting. The SiteLock™ Trust Seal provides customer confidence and increases your sales and conversions.

What types of problems does SiteLock scan for?

SiteLock performs a Deep 360 Scan that encompasses:

Reputation monitoring: ensures the reputation of the website is intact and communication to visitors and customers is uninterrupted.

Malware blacklist: monitors search engine and proprietary malware lists to make sure the site is not blocked by search engines and browsers.

How is SiteLock billed?

What is the email address that all SiteLock emails sent to customers will be coming?

The list of emails that are sent come from servers -support@sitelock.com, customerservice@sitelock.com and sales@sitelock.com. You may want to whitelist these email addresses.

How does SiteLock notify customers when it finds an issue?

Site visitors will not be alerted to any problem. The SiteLock seal will simply continue to display the date of the last good scan of the website site. If the site owner fails to rectify the problem, within a few days SiteLock will remove the seal from the site and replace it with a single pixel transparent image. At no point will SiteLock display any indication to visitors that a website has failed a scan

Does SiteLock work with any hosting company, server and software?

Will SiteLock impact website performance?

No. SiteLock scans won't impact the performance of a website. The SiteLock seal has no impact on load times.

How does the Virus Scan work?

The Virus scanner works by pulling the files from our daily scans and comparing them to an industry-leading database of virus signatures to determine if there is any match between your site and known malicious code. Because this is an intensive process and it is important to avoid an impact to your website’s performance, the scan is done on a rolling basis, downloading a piece of your site each day. For most sites, this process completes within 30 days.

How do I install the SiteLock seal?

Users simply include the JavaScript snippet that SiteLock provides in the footer area of their site or template.