I sent an email to ask@waytools.com in July, and another one in August. I have not received a response or even an acknowledgment that my email was received. A cursory search on the forums indicates that the last publicly acknowledged response from ask@waytools.com was over 3 years ago. Is the account still active? Is it only for TREG members?

Can't speak for the present, but in my exchanges with WT in Treg, I've gotten email from different addresses so I don't know if one is inactive later or just not the one they used to email me. But I can say that the address in question was at least active as of last November.

As for responses, all I can say is sometimes, even in treg, we'll send something in and not hear anything back, especially if it isn't something serious. If it is big, like making it difficult to even use the TB, I'll usually get a quick response or even a phone call that day.

But for other things, it seems to depend on what they are focused on. Like maybe I send in a report about occasional swapped characters (which hasn't happened in a long time), but they are focused on a bluetooth issue - I won't hear from them. And then, maybe weeks later they followup on my report. Which I always took to mean they were no longer focused on something else.

I think it depends on your question. I couldn't activate my forum account; the response was almost immediate. Questions about TREG or Shipping, I don't think you get a response because I don't think there's an answer that they can give.