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Identify the top-performing insurers in every service category and overall

Compare performance against your peer group

Understand how best to look after your broker network and identify areas for improvement

Identify competitors’ strengths and weaknesses, as rated by brokers - and benchmark your performance against them

Broker Service View is based data from the 6th annual Insurance Times Broker Service Survey, in which nearly 1,300 brokers rated insurer service levels, who they would recommend - and who they wouldn’t. Covering both commercial and personal lines, as well as topical issues including economic conditions and brokers’ use of e-trading platforms, ours is the most comprehensive and rigorous survey of brokers in the UK general insurance market.

Who it’s for:

Insurers who want to benchmark their service against competitors, and against the market as a whole

Service providers wanting to understand the general insurance market

Brokers who want to see which insurers provide the best service across a range of categories - and how other brokers view the service they receive

What it does

Broker Service View allows users to:

Identify the top-performing insurers in the service categories below and overall

Ease of access to decision makers

Underwriting expertise and flexibility

Quality of cover

Policy documentation

Claims handling

E-trading options for brokers

See at a glance how a given insurer has performed in every service dimension, including year-on-year comparison

Compare performance against your peer group with our interactive league tables which allow you to segment the market into Commercial Lines and Personal Lines, and highlight relevant insurers, making comparison easier

Understand how best to look after your broker network and identify areas for improvement within your business

Cost-effective research into the views of a marketplace made up of thousands of businesses throughout the UK

Identify competitors’ strengths and weaknesses, as rated by brokers - and benchmark your performance against them

Understand whether changes in your business have had an impact on brokers’ perceptions of service with our year-on-year comparisons in all service dimensions