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Meeting People Where They’re At - Janice Wong & Sarah Reid

Good service design moves with people. That means that the research to inform the design also needs to keep up with people as they go through the rhythms of daily life. This talk unpacks the benefits of using digital cultural probes to track activities in real-time and document gaps between what people say and do — all while making it less burdensome and more natural for people to share their experiences with us.

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I N F L U X | D E C 2 0 16
In sum…
Thank you!
Questions?
Next time you’re trying
to understand users across
time and place, meet the
people where they’re at and
use a digital cultural probe!
Hit us up:
Sarah sareid@deloitte.ca
Janice janicewong@deloitte.ca