As Web workers, we all strive to provide experiences for our customers that ultimately transform them into loyal and lifelong brand advocates. But the truth is that the majority of customers don’t think much about the companies...

Customers can be hard to please. This is, of course, true in any industry, but it can be especially difficult on the Web, where face-to-face communication between companies and their patrons is virtually non-existent. Various customer...

Mark your calendars - live help service provider Velaro is hosting a free webinar, " Take Back Your Customers this Holiday Season " on September 23. As consumers shift their spending online, it's increasingly important...