Knowledge Is Power: Social and the Productivity-Based Business Case

Symon Garfield dives into productivity and how many executives know that it’s important, but few can define or measure it, and nobody knows how to improve it.

The key message here is that the productivity of knowledge workers is strongly influenced by approaches to managing people, and that managing knowledge workers and knowledge work is very different from managing manual workers. If you don’t get that right then throwing software at the problem probably won’t help much.