Customer Service

Customer Service

Thank you for your interest in Susquehanna. We're here to help you find the assistance
you need. Susquehanna strives to deliver exceptional personal service to our customers
every day, in every way. Learn more about our Susquehanna Star Commitments to you and Tell Us How We Are Doing in delivering these commitments.

Contact Us By Phone

800.311.3182
- Toll Free Customer Service
Customer Service Representatives are available Monday through Friday, from 8:00
AM to 8:00 PM and Saturday from 8:00 AM to 4:00 PM.

Our Automated Direct Dial is available 24 hours a day, seven days a week and allows
you to access account information, open a new account, renew a CD, apply for a loan,
transfer funds or get details about special product offerings.

For the hearing or speech impaired, please call the Telecommunication Relay Service
(TRS) by dialing 711

Email a General Request or Account Inquiry

Have a general question about banking with Susquehanna? Please use our
secure email form, and you will receive a response within 24 hours. If submitting a request on a weekend or holiday, you will receive a response the next business day.

For specific account inquiries, please log in to Online Banking and use the Online Banking secure email form. You can also call our Customer Service Center for account assistance.

Report a Lost or Stolen Card

Immediately call
800.311.3182. Please do not use email
to report a lost or stolen card.

Report Suspicious Communication

Send A Loan Payment

Payments for Susquehanna Bank commercial and personal loans including Home Equity,
Automobile, Mortgages, and Business Loans should be sent to:

Susquehanna Bank
PO BOX 2010
Lititz, PA 17543-7010

Please make sure to sign and include your loan account number on the check. Do not
staple payment coupons to checks. Inquires about loan payments to affiliates of
Susquehanna Bank can be directed to the Customer Service Center.