EMI - SWIFT

EMI Research Solutions has delivered quality, unbiased, market research data to their customers for over 20 years. They are known in the industry not only for their expertise, but also for the high level of customer support they provide.

Challenge

In order to accommodate the growing demand for their services, EMI decided to streamline their customer support workflow and back office processes. Their needs included managing the market research process, as well as tracking communication with clients without switching between tools.

Solution

POMIET’s user experience design team provided the EMI developers with the necessary requirements to build and deploy a system that increased the usability of the entire system by 50% and cut significant time off of the research management process. Representatives had everything they needed to manage projects and communicate with their clients effectively.

Our partnership with POMIET was extremely valuable. The team engaged with us on a personal level and consistently delivered solid designs our development team could build upon.

Amy Carley
EMI

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