Esso Extra FAQs

Install the Esso Extra app on your Smart phone. Visit essoextra.com to learn more about the Esso Extra app.

You may also pick up your Esso Extra card at any Esso station and start earning points immediately. Once you get your card, click here to register your card on the Esso Extra site or install the Esso Extra app on your Smart phone. Visit essoextra.com to learn more about the Esso Extra app.

Remember, membership is FREE.

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Why should I register my Esso Extra card?Your card should be registered so that you can…

Start redeeming for rewards

Safeguard your account if your card is ever lost, misplaced or stolen

Create an online profile

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How do I know if I need to register my card? Click here and go through the "Create an Online Profile" process to verify that your card is registered to your name and address. If you are unable to set up an online profile, it may be that you have not registered your card. Click here to register your card.

You can also install the Esso Extra app on your Smart phone to register your card using the same process as above! Visit essoextra.com to learn more about the Esso Extra app.

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How can I register my Esso Extra card that I picked up at an Esso station?

Click here and follow the on-screen instructions to register your card or install the Esso Extra app on your Smart phone. Visit essoextra.com to learn more about the Esso Extra app.

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Can my Esso Extra card be registered with an address outside Canada?

No, Esso Extra cards must be registered with a Canadian address.

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What if I haven't used my Esso Extra card, Esso Extra app or Speedpass in a couple of months?

Points will expire after 12 consecutive months of inactivity. To avoid losing your points, remember to keep earning them on your fuel purchases.

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Is my Esso Extra card a credit card?

No, by swiping your Esso Extra card, you earn points that you can redeem for rewards.

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How do I link multiple Esso Extra cards?

You can easily do this online if your cards have the same street address. First you must have a registered online account created and an online profile setup.If you don’t know if you have your account registered, use these links to get started…

Is there a way for Esso Extra to remember my email address when I log on to my account?Click on the "Forgotten Password" or the "Forgotten Email" link and follow the instructions.

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Since my Esso Extra account is linked to a family member's Esso Extra account, can we use the same email address to create an online profile?No. Only one email address may be used per online profile. Click the "Create an Online Profile" link to create an account using a different email address.

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Why do I receive an error message when I attempt to log in?Your error message could be triggered by any of the following:

You may be using an incorrect email address and/or password. You can confirm this by clicking on the "Forgotten Password" or the "Forgotten Email" link and following the instructions.

If you have not used your Esso Extra card in the last 12 months your card may be inactive. You will need to reactivate it by using it at an Esso station.

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Can I change the registered cardholder's name?

Yes, but you can only change your last name after you have registered your card and created an online profile. To change your last name log on to essoextra.com with your email address and password and go to the "Manage Your Account" section to make changes to your account information.
Yes, you can also install the Esso Extra app on your Smart phone and make changes to your account. Open the Esso Extra app, click on the menu (on the top left hand corner), go to Account settings and make your changes. Visit essoextra.com to learn more about the Esso Extra app.

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I'm unable to register my Esso Extra card, what should I do?Here are some things you can check…

You must have at least one purchase on your card

Ensure you have entered all of the information correctly

Ensure all of the mandatory fields are completed

I'm unable to register my Esso Extra card, what should I do?Here are some things you can check…

You must have at least one purchase on your card

Ensure you have entered all of the information correctly

Ensure all of the mandatory fields are completed

I'm unable to register my Esso Extra card, what should I do?Here are some things you can check…

You must have at least one purchase on your card

Ensure you have entered all of the information correctly

Ensure all of the mandatory fields are completed

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I am collecting points. Does this mean my card is already registered?

No, you continue to collect points even if your card is not yet registered. Click here to register your card on the Esso Extra site or install the Esso Extra app on your Smart phone. Visit essoextra.com to learn more about the Esso Extra app.
Benefits of registering your card include:

Start redeeming for rewards

Safeguard your account if your card is ever lost, misplaced or stolen

Create an online profile

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Can I use a post office box number or abbreviations when registering my card?

When do I start earning points?Immediately. The first time you swipe your Esso Extra card, use the Esso Extra app or use your Speedpass linked to Esso Extra at Esso stations, you will earn 1 or more points for every eligible‡ dollar you spend.

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Is there a minimum purchase to earn Esso Extra points?Yes, with the Esso Extra card, the minimum purchase for gas or any eligible‡ purchase at an Esso station is $1.00, including taxes.

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Do I earn the same number of points for all grades of Esso gas?

No, there are different levels of points available:

Fuel Grade

Points Multiplier

Regular

1 points per eligible‡ dollar

Extra

2 points per eligible‡ dollar

Supreme

3 points per eligible‡ dollarv

Supreme Plus (if available)

4 points per eligible‡ dollar

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What is the difference between 'available points' and 'points earned this purchase'?

'Available Points' are points that can be used immediately. And 'Points Earned this Purchase' are points that won't be available for use for the next 72 hours (3 days).

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How can I earn more Esso Extra points?You will earn additional points for higher-octane fuel, see the table below for information.

Are there any new rewards?Yes, new rewards are being added all the time. To see the current rewards click here.

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Which rewards can be redeemed at-the-station and which rewards can be redeemed online?Click here for a listing of rewards and redemption options.

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Can I create a customized list of my favourite rewards?Yes, simply click the star below each reward to mark it as a favourite. The reward will then be displayed under "My Favourites" in the Redeem Rewards section. It's a quick, easy way to keep track of your must-have rewards.

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When will I be able to redeem my points after I have registered my Esso Extra Card?You may redeem online immediately, but you will need to wait up to 72 hours before you can redeem your Esso Extra points at an Esso station.

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How do I redeem my Esso Extra points at Esso stations?Just ask the Esso attendant. It's that easy! Just be sure to have your Esso Extra card or Speedpass handy.

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How do I redeem my Esso Extra points online?To redeem online, log onto your account at essoextra.com and click the "Redeem Rewards" link on the navigation bar above. From here you can view the online rewards, at-the-station rewards, or donate your rewards.

For online rewards:

Choose the reward you would like to redeem, click “Redeem Now”

Select an amount and hit the “Place My Orders” button

Verify your order and address on the confirmation page.

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I forgot to swipe my Esso Extra card on my last visit; can I still get my points?Your card must be present and swiped at the time of purchase to be able to collect your points. To prevent this from happening in the future, you can link your Esso Extra loyalty card to other programs such as the Esso Extra app, Speedpass, and Speedpass+. When you do this, you no longer need to swipe your card to collect your points.

When am I able to use my points after I have transferred points from one card to another?Online rewards may be redeemed immediately. Please allow up to 72 hours before attempting to make redemptions in-store.

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What should I do with my old card after I transfer my points and profile to a new card?The old card is no longer valid once the points have been transferred and can be destroyed immediately.

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Can I use the transfer option to transfer my points to someone else's card?No, you can only transfer points to cards that are registered with the same name and address.

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Why should I transfer my points to my other card?When you have two or more Esso Extra cards in your name, you can consolidate all of your points onto one card (for example, lost, damaged or demagnetized cards, or if you have picked up an additional card)

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I'm unable to transfer my points; what should I do?Ensure all mandatory fields are completed and entered correctly.

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Can I convert my points into cash?No, Esso Extra points have no cash value and cannot be exchanged for cash or credit.

How do I enroll in Speedpass?You can enroll online for free. Click here to get started or pick up a Speedpass Enrollment Form at any Esso station.

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Where can I find my Speedpass member number?Your Speedpass member number can be found engraved on the side of your Speedpass key tag. Please note, you will need to enter all of the letters and digits e.g.: A00000000. If the number on the key tag is worn off, you can find this when you sign login to your Speedpass account. Click here to login.

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When setting up my online profile, I'm prompted for my Esso member number. Where do I find this if I only have a Speedpass?Simply enter the number engraved on the side of your Speedpass key tag. Please note you will need to enter all of the letters and digits e.g.: A00000000.

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