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Customer Reviews:

Rated 2.2 out of 5 by 28
reviewers.

Rated 1 out of 5 by unsatisfied This product is in constant need on repair
This treadmill has been broken since the day I got it, about a month and a half ago. The company continuously sends the wrong parts, or parts that are defective. When I called to complain to them they had no satisfactory answers to my questions and were quite rude in general. I am warning people to stay away from Epic products if you are looking for quality workmanship and decent customer service.
October 26, 2012

Rated 1 out of 5 by Speedy Suddenly Speeds up to Speed 11
We purchased this treadmill a week ago. I noticed on the three workouts that i did that the speed suddenly goes up to 11.0 by itself. The first time the machine did this, I thought I inadvertently pressed the up arrow on the panel and kept my finger on it and the panel was ultra sensitive. The second time, I definitely wasn't touching ANY part of the panel and the third time again I wasn't. Today my workout was with a lot of trepidation. My husband said it happened to him once. He works out a lot more than I but it is at a higher inclination and I wonder if there is a pattern to this. In either case, calling customer service tomorrow for repair. I want to know if this is happening to anyone else?
June 13, 2013

Rated 1 out of 5 by Vincent Speed up without touching the buttons, very scary watch out!!!
look very solid nice design but there is a big problem with the speed. It will change from 3 speed to 11 without notice. My mom almost fall many times. we are scare to walk on it. It speeds up when you spend 15min sometime 20min or 1 hours so we have to jump out of the machine when it roars. so watch out. I called in and they send out the unit hopefully it will eliminate the problem. I haven't install that part yet. if you wonder what it is check the picture I include in the review.
June 11, 2013

Rated 2 out of 5 by new runner there are better
is good robust equipment, although, the price is marked up really high and gives you the impression that is a very good purchase and there are better units. The staff at the store did nothing but read the manual. They were very kind, but not that helpful. They did not give me my number for my ifit account so had to go twice. Instructions for Wifi setup are unclear and confusing. The company hired to deliver and assembly did not finish the installation, they did not even removed the store mode. I have not been able to use the ifit work outs yet and the unit keeps getting ofline and have to load my user again and again. on top of that if I use manual workout, the machines goes to 12mph without even pressing a button. I have been really close to have a couple of accidents.
November 19, 2012

Rated 1 out of 5 by jbrown 3 consoles later and back to the store it goes
After paying for delivery and set up they wanted me to install the new consoles as they shipped them out. I have had this 5 months and it has spent more time in the basement waiting for repair than being used.
April 29, 2013

Rated 1 out of 5 by MrRunning6790 Mine broke like the others
As other reviewers have stated, the computer on this machine likes to freeze and no longer work. Epic will send a new console if you hassle with them and can convince them of the problem. They kept telling me to do a firmware update even though the machine was frozen. They also expect you to install the console and its HARD. You have to completely disassemble the existing console. I had to cut wires and reconnect new wires into the computer board. Not sure how the average joe can do this themselves. I would advise against this machine given the problems noted in reviews and Epic's very poor customer service and failure to honor the labor warranty.
July 31, 2013

Rated 1 out of 5 by ALL Junk
Bought this in October 2012. It never worked well- kept slowing down on its own. Over the course of a month, three repairmen came out and were unable to fix it. Because it was still so new, Dick's finally gave me a new one. The new one has lasted seven months. The console is stuck in reboot mode. Epic customer service is not open on weekends, so I have to wait two days to call. Based on past experience, I'm guessing it'll be at least a month for a repair....
June 1, 2013

Rated 1 out of 5 by Dissatisfied Never again
Ablsolute disaster from the day it was unboxed....Ifit interactive wifi connections never stayed connected and never functioned properly when connected, machine would change speeds on its own (very unsafe) and machine would lock up in reboot mode (changed out three consoles) . Absolutely the worst experience ever working with the ICON fitness customer service organization. Dont answer the phones, dont return calls, rude, lack of knowledge relevent to the equipment they rep.. Never resolved the above mentioned issues and machine was returned after 4 months of countless phone calls and non effective fixes....
April 10, 2013

Rated 4 out of 5 by MinnesotaBob Works great as a basic treadmill.
I bought this from dicks sporting goods about a week ago while it was on sale, and they were having a free shipping promotion, so It was an excellent deal at the time. They shipped it to me and assembled it two days ago and thus far I have no complaints. It has a good incline, and goes way faster than I need it to. The deck might be a little weak for a hardcore runner, but at this price that's to be expected. I jog no more than 7mph, and I'm a heavy guy and its quite steady. The adjustable console is great,and the speakers are loud enough to hear over the (fairly quiet) treadmill. For walkers and joggers Id say this seems to be a good unit mechanically.(keeping in mind that its still new)
The only drawback I see is that the ifit stuff is a little buggy. Ive had to use my laptop to logon to ifit every time I start the treadmill, and some of the ifit features aren't working right now. I understand the website is undergoing a revamp right now, so maybe it will get better. At the moment the option to watch google streetview live on a laptop isn't working, but the fact that there is a free ifit basic version right now(which I had no idea about) kinda offsets that. I do love designing my own programs for the treadmill, it makes it possible to build just about any kind of you could want, and with ifit basic I record each of my workouts and look at my progression.
Once they get the ifit website working right, I won't have any complaints, assuming it holds up as well as I expect it to.
January 8, 2013

Rated 1 out of 5 by Nike22 Buyer beware!!!!
My husband found this amazing treadmill at Dick's on sale and I was thrilled with it. It is a great looking treadmill and has lots of great perks with it! I was in love. We got it home and he put it all together and I used it daily. The problem....it was different every time I used it. I never knew what to expect. I logged on using the Ifit web stuff but it needed me to do it every time. I was told this great app existed that let you pick anywhere you wanted to run with google maps and you could watch the scenes as you ran...sounds too good to be true right? Yep...it was...app never worked and it was a $20.00 download! Next...it would slow down in the middle of a run for no reason. We tried all the stuff the book told us to do to problem shoot and it never worked. One day I got on it and it started doing the incline up and down without me even doing anything! Basically it's a great looking product that doesn't work. The brains of the machine are crazy! They don't have it all together and the customer service...oh my goodness....impossible and NOT helpful. Actually told my husband at one point a rep was going to come look at the treadmill but we told them we didn't want any strangers in our home. Total lie! Don't waste your time with this product. The best thing that came from all of this was Dick's stepped up and let us bring this treadmill back and then gave us a better one by a different company to replace it! I am thrilled with my new treadmill and their willingness to make right a wrong! Read all the reviews before you purchase this product...I read them after we purchased it and saw many of the people has similar problems.
January 22, 2013