VirtualPBX Reviews

VirtualPBX is great for businesses because they offer flexible options that meet the needs of businesses of all sizes. They offer easy setup solutions like Dash Plans for ease of use, or VirtualPBX Pro Plans for complete VoIP-based business phone service with unlimited minutes. They are an industry leader that has won countless awards for their products that put a heavy focus on reliability and flexibility. From VoIP phones to softphones to mobile phones, their solutions are aimed at helping you achieve ultimate mobility. Check out VirtualPBX plans.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

A San Jose, California-based VoIP service provider, VirtualPBX is recognized as a pioneer in the virtual PBX market. They have been providing flexible, reliable and fully-featured virtual phone services for nearly 20 years. Their solutions are designed to address the needs of all types of businesses (from large, multi-national enterprises to one-man firms).

Competitive and Feature-Loaded Plan Options

VirtualPBX offers Dash plans that come with a range of high-level features that companies need to compete in the marketplace. But whatever plan you pick, you are guaranteed to reap fantastic benefits, including cost savings, hassle-free setup and maintenance, experienced local support, web-based management, and so much more.

Award-Winning Company and Products

Committed to providing premium solutions, VirtualPBX has earned a number of awards and recognitions from various industry organizations. The company has been named one of 2016’s Top 10 Fastest Growing Telecommunications Companies by Silicon Review. Additionally, its Dash business phone system won TMC's 2016 Unified Communications Product of the Year Award.

We signed up with VirtualPBX about 4 months ago. We originally were on a
smaller plan since we only had 4 employees but as we have scaled up to 12,
VirtualPBX has been able to seamlessly scale with us. Price point is
unbeatable, service is reliable. Would highly recommend.

Pros
Easy to set up, cheap

Cons
None thus far

Would you recommend this provider to a friend?Yes

Virtual PBX: Happy with Stability, Quality

TorbenRytt Apr 03, 2012

user_review

Sound Quality

4

Average: 4(1 vote)

Price

5

Average: 5(1 vote)

Customer Service

4

Average: 4(1 vote)

Features

4

Average: 4(1 vote)

Reliability

4

Average: 4(1 vote)

Rating

4.2

Average: 4.2(1 vote)

We were using Comcast's VOIP service for years, but were getting to a point where we couldn't add more lines to that service. I therefore started researching hosted PBX solutions and decided to sign up for three different ones and try them all out for a month before deciding. The three providers I tried were RingCentral, Ringio and Virtual PBX. In the end I went with Virtual PBX because they were the only ones that provided the ability to record all calls - which we need for training purposes.
I ordered a couple of phones and was happy to see how easy it was to set them up. At first I had some issues with delays and dropped calls, but with the help from their customer support I discovered multiple issues with our network setup. Once these were fixed the quality of the calls improved and we had no more dropped calls. I only have good things to say about the technical support have received.
It is important for anybody who is looking to use VOIP to understand that no matter which provider you choose the call quality will depend on the connection from the phone and all the way to the PBX. That means your internal network, your ISP’s network, and the VOIP providers network. My guess is that 95% of people’s VOIP issues are because of issues on the local network or with the ISP. Don’t underestimate the scope of switching your company’s phones to VOIP, do a pilot run to work out the bugs before you go big.
Today we have over 25 phones running on Virtual PBX and are very happy with the stability, call quality, and cost savings over Comcast.
@Karmaza B: What is a CLOUN? Sorry, but I really can't take your review serious.

Pros
Ability to record all calls for all extensions. Easy to deploy. Good customer service.

Cons
Older looking interface.

Would you recommend this provider to a friend?Yes

Virtual PBX: Sound Quality

Christine Ray Mar 23, 2012

user_review

Sound Quality

1

Average: 1(1 vote)

Price

2

Average: 2(1 vote)

Customer Service

2

Average: 2(1 vote)

Features

2

Average: 2(1 vote)

Reliability

1

Average: 1(1 vote)

Rating

1.6

Average: 1.6(1 vote)

I am very unhappy with the hesitation when speaking on my Virtual PBX phone. Worse than a cell phone. I have discussed this with customer service and told that is how the sound quality is. when i call someone - they say hello - but wonder if i am on the phone as there is a delay - until i say hi back - i dont hear them say hi.

Pros
The ability to have a fax sent to my email

Cons
I am very unhappy with the hesitation when speaking on my phone. Worse than a cell phone. I have discussed this with customer service and told that is how the sound quality is.

VirtualPBX

Overall Rating

3.6

4

Sound Quality66%

Reliability66%

Features73%

Customer Service73%

Price80%

Service Locations

United States

Canada

The Skinny

VirtualPBX is a cost-effective business solution to a traditional phone system, offering more flexibility and scalability for a fair price. Touted as the original hosted PBX phone system, VirtualPBX offers a number of plans to businesses depending upon their needs.

With a VirtualPBX solution, callers dial your local, toll-free or international number and are greeted by an auto attendant that routes the call to the proper person at your company, regardless of location. If you’d rather have a live attendant, one of your employees can act as operator instead. VirtualPBX can also be used in conjunction with a VoIP phone for calling out. Their solutions also offer a number of advantages over a traditional phone service, such as included toll-free minutes, low per-minute calling rates, unlimited VoIP minutes between system users, an included local/toll-free number, and more.

The Rub

Virtual PBX also a number of plan options for businesses: Dash, Dash Unlimited, and Office plans.

Dash

With VirtualPBX’s Dash plan, users can be set up with a new phone system in as little as five minutes. The Dash plan is a cloud-hosted VoIP solution, and comes with all the features and tools you'll need. Dash plans include:

Bottom Line

If you want a hosted VoIP system that is easy to set up and straightforward in execution, VirtualPBX is the answer. Their Dash options include minutes and have low per-minute rates thereafter, and their Dash Unlimited plans keep up with businesses that are constantly on the phone. Virtual PBX also has no hardware or software costs and no maintenance or support fees. Virtual PBX offers numerous standard features with every Virtual PBX plan, including auto attendant, music on hold, never-full mailboxes, call blocking, and custom call routing via AutoRoute. They also offer extra features like vanity phone numbers and additional phone numbers for a fee.

Awards

VirtualPBX has received the following awards:

Unified Communications Product of the Year Award 2016

Best of San Francisco Award for TElecoTelecommunications

Internet Telephony Product of the Year Award 2016

Best of San Jose Award 2015

United States Excellence Award 2015

Innovation Award for VirtualPBX Softphone App 2015

Unified Communications Product of the Year Award 2015

Our Two Cents

If you're looking for award-winning products and services that deliver top features and big business benefits, then you'll enjoy the solutions provided by VirtualPBX. Their calling solutions are easily scalable regardless of the number of employees that you have. Plus, the larger the organization, the cheaper the service per user. Furthermore, VirtualPBX brings local, reliable support to the table. In fact, VirtualPBX claims that 85% of our customers recommend VirtualPBX to others, and 90% of our customers are completely satisfied with VirtualPBX. And with a 30 day money-back guarantee on all of their plans, you can be comfortable knowing that VirtualPBX will only bring your business a reliable, dependable VoIP calling solution.

If you are looking for a hosted VoIP system that includes shared minutes, standard features, and unlimited VoIP minutes between system users, the Dash plan is a great option. Plus, Dash plans can be set up in as little as five minutes, meaning that you will be up and running in no time. And all dash plans are backed by a 30 day money-back guarantee to make sure you are satisfied!

Key Features

1000 Shared U.S. Minutes

Unlimited VoIP Minutes

Standard Features

Easy Setup

Notes

Price per user depends on your agreement. 1000 shared continental U.S. minutes and toll-free minutes. 2 local or toll-free phone numbers included; $4.99/mo. for additional numbers.
This Plan is available in the following countries :

United States

Canada

Plan Pricing & Services1

Regular Price

$12.99

Promo Price

N/A

Price Disclaimer

$12.99/mo. is per user per month

Setup Fees

Free

Activation Fees

Free

Number Porting Fee

Free

BYOD

Yes

Termination Fee

Free

Unlimited Minutes

No

Toll Free3

No

Plan Pricing Tiers2

Annual Contract Paid Monthly(per user)

2 - 99 users : $11.99 /mo.

Month to Month(per user)

2 - 99 users : $12.99 /mo.

Annual Contract Prepay(per user)

2 - 99 users : $10.99 /mo.

Toll Free

Setup

N/A

Monthly

$4.99 /mo.

Included Min.

N/A

Add'l Min. Cost

$0.05 /min.

Faxing

Setup

N/A

Monthly

Included

Included Pages

N/A

Add'l Pages Cost

N/A

Number Availability & Details

Area Code Selection

Local Number Port

Number Port

Toll-Free Number

Virtual Numbers

Equipment Options

SIP/BYOD

Phone Credit

IP Phone Included

IP Phone For Sale

ATA Included

ATA For Sale

Plan Minutes

Local Min.

1000

Add'l Local Min. Cost

$0.049

Long Distance

Included

Incl. Long Distance Min.

N/A

Add'l Long Distance Min. Cost

$0.049

Plan Features3

Admin Dashboard/Portal

Yes

Anonymous Call Rejection

No

Auto Attendant

Yes

Barge

No

Business SMS

No

Busy Lamp Field

No

Call Analytics

No

Call Announce

Yes

Call Continuity

No

Call Forwarding

Yes

Call Forwarding - Advanced

Yes

Call Hold

Yes

Call Logs/Reports

No

Call Me Now

No

Call Monitoring

No

Call Notifications

No

Call Park

Yes

Call Pass

No

Call Queuing

No

Call Recording

No

Call Return

No

Call Routing

Yes

Call Screening

Yes

Call Transfer

Yes

Call Waiting

Yes

Caller ID

Yes

Caller ID - Dynamic

Yes

Caller ID Block

No

Caller ID Control

Yes

Click-to-call Me

No

Click-to-dial

No

Conference Bridge

Yes

Conference Calling

No

Custom Greetings

Yes

Custom Tagging

No

Desktop Integration Client

Yes

Dial-by-Name Directory

Yes

Directory Assistance (411)

No

Do Not Disturb

Yes

E911

Yes

Fax to Email

Yes

Find Me/Follow Me

Yes

Group Paging

Yes

HD Video Conferencing

No

HD Voice

Yes

Hunt Groups

Yes

Interactive Voice Response

No

Local Number Portability

Yes

Mobile App

No

Mobile/Desktop Sync

No

Music on Hold

Yes

Redial

No

Ring Groups

Yes

Selective Call Acceptance

Yes

Selective Call Rejection

Yes

Shared Call Appearance

No

Simultaneous Ring

Yes

Softphone

No

Speed Dial

No

Switchboard Software

No

Telephone Numbers (DIDs)

Yes

Third Party Softphones

No

Unified Inbox

No

User Portal

Yes

Video Conferencing

No

Virtual Extensions

Yes

Virtual Fax

Yes

Visual Voicemail

No

Voicemail

Yes

Voicemail to Email

Yes

Voicemail Transcription

No

Whisper

No

1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Plan Info

Plan Name

VirtualPBX Dash Pro

Plan Summary

If you business requires more than the basics, the Pro plan from VirtualPBX will satisfy your business needs. The plan comes with 2,500 shared continental U.S. / Canada & toll-free minutes, 2 local or toll-free phone numbers included, and unlimited VoIP minutes between system users...all backed by a 30-day money back guarantee.

Key Features

2,500 Shared Minutes

2 Local Numbers Included

Standard Features

Email to Fax

Notes

Pricing depends on term agreement. 2,500 shared continental U.S. and toll-free minutes. 2 local or toll-free phone numbers included; $4.99/mo. for additional numbers. This Plan is available in the following countries :

United States

Canada

Plan Pricing & Services1

Regular Price

$26.99

Promo Price

N/A

Price Disclaimer

$26.99/mo. is price per user per month

Setup Fees

Free

Activation Fees

Free

Number Porting Fee

Free

BYOD

Yes

Termination Fee

Free

Unlimited Minutes

No

Toll Free3

No

Plan Pricing Tiers2

Annual Contract Paid Monthly(per user)

2 - 99 users : $22.99 /mo.

Month to Month(per user)

2 - 99 users : $26.99 /mo.

Annual Contract Prepay(per user)

2 - 99 users : $21.99 /mo.

Toll Free

Setup

N/A

Monthly

$4.99 /mo.

Included Min.

N/A

Add'l Min. Cost

$0.04 /min.

Faxing

Setup

N/A

Monthly

Included

Included Pages

N/A

Add'l Pages Cost

N/A

Number Availability & Details

Area Code Selection

Local Number Port

Number Port

Toll-Free Number

Virtual Numbers

Equipment Options

SIP/BYOD

Phone Credit

IP Phone Included

IP Phone For Sale

ATA Included

ATA For Sale

Plan Minutes

Local Min.

2500

Add'l Local Min. Cost

$0.044

Long Distance

Included

Incl. Long Distance Min.

N/A

Add'l Long Distance Min. Cost

$0.440

Plan Features3

Admin Dashboard/Portal

Yes

Anonymous Call Rejection

No

Auto Attendant

Yes

Barge

No

Business SMS

No

Busy Lamp Field

No

Call Analytics

No

Call Announce

Yes

Call Continuity

No

Call Forwarding

Yes

Call Forwarding - Advanced

Yes

Call Hold

Yes

Call Logs/Reports

No

Call Me Now

No

Call Monitoring

No

Call Notifications

No

Call Park

Yes

Call Pass

No

Call Queuing

No

Call Recording

No

Call Return

No

Call Routing

Yes

Call Screening

Yes

Call Transfer

Yes

Call Waiting

Yes

Caller ID

Yes

Caller ID - Dynamic

Yes

Caller ID Block

No

Caller ID Control

Yes

Click-to-call Me

No

Click-to-dial

No

Conference Bridge

Yes

Conference Calling

No

Custom Greetings

Yes

Custom Tagging

No

Desktop Integration Client

Yes

Dial-by-Name Directory

Yes

Directory Assistance (411)

No

Do Not Disturb

Yes

E911

Yes

Fax to Email

Yes

Find Me/Follow Me

Yes

Group Paging

Yes

HD Video Conferencing

No

HD Voice

Yes

Hunt Groups

Yes

Interactive Voice Response

No

Local Number Portability

Yes

Mobile App

No

Mobile/Desktop Sync

No

Music on Hold

Yes

Redial

No

Ring Groups

Yes

Selective Call Acceptance

Yes

Selective Call Rejection

Yes

Shared Call Appearance

No

Simultaneous Ring

Yes

Softphone

No

Speed Dial

No

Switchboard Software

No

Telephone Numbers (DIDs)

Yes

Third Party Softphones

No

Unified Inbox

No

User Portal

Yes

Video Conferencing

No

Virtual Extensions

Yes

Virtual Fax

Yes

Visual Voicemail

No

Voicemail

Yes

Voicemail to Email

Yes

Voicemail Transcription

No

Whisper

No

1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Plan Info

Plan Name

VirtualPBX Dash Unlimited

Plan Summary

For companies who need unlimited calling, the Dash Unlimited plans are a great option. Quick setup meets modern features in this plan, and the ease of knowing that you don't need technical expertise to operate your phone solution.

Key Features

Unlimited Minutes

First Number Included

Standard Features

Easy Setup

Notes

Pricing depends on term agreement. Unlimited shared continental U.S. and toll-free minutes. 3 local or toll-free phone numbers included; $4.99/mo. for additional numbers. This Plan is available in the following countries :

United States

Canada

Plan Pricing & Services1

Regular Price

$34.99

Promo Price

N/A

Price Disclaimer

$34.99/mo. is price per user per month

Setup Fees

Free

Activation Fees

Free

Number Porting Fee

Free

BYOD

Yes

Termination Fee

Free

Unlimited Minutes

Yes

Toll Free3

No

Plan Pricing Tiers2

Annual Contract Paid Monthly(per user)

2 - 99 users : $30.99 /mo.

Month to Month(per user)

2 - 99 users : $34.99 /mo.

Annual Contract Prepay(per user)

2 - 99 users : $27.99 /mo.

Toll Free

Setup

N/A

Monthly

$4.99 /mo.

Included Min.

N/A

Add'l Min. Cost

$0.04 /min.

Faxing

Setup

N/A

Monthly

Included

Included Pages

N/A

Add'l Pages Cost

N/A

Number Availability & Details

Area Code Selection

Local Number Port

Number Port

Toll-Free Number

Virtual Numbers

Equipment Options

SIP/BYOD

Phone Credit

IP Phone Included

IP Phone For Sale

ATA Included

ATA For Sale

Plan Minutes

Local Min.

Included

Add'l Local Min. Cost

N/A

Long Distance

Unlimited

Incl. Long Distance Min.

N/A

Add'l Long Distance Min. Cost

N/A

Plan Features3

Admin Dashboard/Portal

Yes

Anonymous Call Rejection

No

Auto Attendant

Yes

Barge

No

Business SMS

No

Busy Lamp Field

No

Call Analytics

No

Call Announce

Yes

Call Continuity

No

Call Forwarding

Yes

Call Forwarding - Advanced

Yes

Call Hold

Yes

Call Logs/Reports

No

Call Me Now

No

Call Monitoring

No

Call Notifications

No

Call Park

Yes

Call Pass

No

Call Queuing

No

Call Recording

No

Call Return

No

Call Routing

Yes

Call Screening

Yes

Call Transfer

Yes

Call Waiting

Yes

Caller ID

Yes

Caller ID - Dynamic

Yes

Caller ID Block

No

Caller ID Control

Yes

Click-to-call Me

No

Click-to-dial

No

Conference Bridge

Yes

Conference Calling

No

Custom Greetings

Yes

Custom Tagging

No

Desktop Integration Client

Yes

Dial-by-Name Directory

Yes

Directory Assistance (411)

No

Do Not Disturb

Yes

E911

Yes

Fax to Email

Yes

Find Me/Follow Me

Yes

Group Paging

Yes

HD Video Conferencing

No

HD Voice

Yes

Hunt Groups

Yes

Interactive Voice Response

No

Local Number Portability

Yes

Mobile App

No

Mobile/Desktop Sync

No

Music on Hold

Yes

Redial

No

Ring Groups

Yes

Selective Call Acceptance

Yes

Selective Call Rejection

Yes

Shared Call Appearance

No

Simultaneous Ring

Yes

Softphone

No

Speed Dial

No

Switchboard Software

No

Telephone Numbers (DIDs)

Yes

Third Party Softphones

No

Unified Inbox

No

User Portal

Yes

Video Conferencing

No

Virtual Extensions

Yes

Virtual Fax

Yes

Visual Voicemail

No

Voicemail

Yes

Voicemail to Email

Yes

Voicemail Transcription

No

Whisper

No

1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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