Consumer Rights

1. You have the right to choose your repair shop. Your insurance company cannot require you to go to a particular repair facility.

2. You should choose a repair shop that has “state-of-the-art” equipment and certified technicians (I-CAR and ASE).

3. Some insurance companies request that you visit their drive-in claims center before having your car repaired. Whether you choose to do so is your choice. You may prefer to leave your car at your collision repair shop and request that the insurance company send an appraiser to that facility.

4. There is no legal requirement that you obtain more than one estimate for your vehicle repairs.

5. Differences in shop repair estimates and insurance estimates are common. A lower estimate may not include all necessary work or updated parts prices. If you are unsure why one estimate is different from another, feel free to ask your customer service representative at your repair shop.

6. Verify that your repair shop will be using original equipment manufacturer (OEM) parts.