CSR – Customer Service Representative

CSR – Customer Service Representative

As a CSR you are the voice of our clients. You listen, you ask the right questions and always come up with the best possible solution, if that’s by telephone, e-mail, chat or any other communication channel required. With your friendly and positive attitude you make a good first impression and leave a lasting one, and at the same time, you become an expert in communicating in both social and traditional channels.

Team Leader

Team Leader

As a Team Leader (TL) you lead a team of 10-15 Customer Service Representatives (CSRs). With your drive and enthusiasm you know how to motivate your team and make sure that you reach your objectives - as individuals, but most importantly - as a team.

Business Manager

Business Manager

As BM, you are responsible for a group of Team Leaders, and have the overall responsibility for guaranteeing that your client’s service level is kept. You assess the performance of your team, monitor and analyze the relevant Key Performance Indicators, and make sure that your team has the right resources and tools to do their job - creating smarter people experiences.

Recruitment Specialist

Recruitment Specialist

As a Recruitment Specialist, you make sure that we find the perfect candidate for each vacancy. You will be the first point of contact for our applicants - screening, administrating, and following up are all part of your daily tasks. As the first point of contact, you are of course a true Transcom ambassador, making sure that all candidates have the right impression and are eager to join our global team!

Social Media Recruitment Expert

Social Media Recruitment Expert

As a Social Media Recruitment Expert, you work with the local organization but also with a global group of peers. Together, you come up with the smartest campaigns and content to build Transcom’s employer brand and drive interest in our brand and working for Transcom.

Transcom is a true global leader in customer experience. Every day, our 29,000 customer experience specialists handle more than 1.5 million interactions with our clients’ customers in 33 languages all over the world.

Every hour, we rely on knowledgeable, motivated people to deliver great customer experience, in any customer situation and via any channel.

My name is Roman, my career in Transcom began in July 2015 when I started as a customer service representative. Working with customers gave me a very good experience how to find a personal approach to absolutely different people.

After 6 months I was promoted to Junior Team Leader role, which gave me a new experience, skills and raised my motivation.

After another half a year I was offered Team Leaders role, which I gladly accepted. At first, everything was so new and unusual, but time and experience help to get used to everything. However, you will never get bored in Transcom. In addition to routine work, we regularly face some new challenges, which help us to improve and find a different/creative approach.

Transcom is a very good place to start and to find yourself. The best and most valuable thing in Transcom is the atmosphere and people around. People who work here are very friendly, open-minded and never refuse to help.

Andrei Tikhonov

I love working with advisors and helping them improve their skills and experience.

Andrei Tikhonov

Junior Quality Analyst

Hello! My name is Andrei and my career in Transcom company begins in April 2017. I am working here for almost one and a half years. Currently, I am on position of Junior Quality Analyst, where I have been promoted after 9 month of working as a Customer Care representative.

I really like my position, as I work with advisors and help them to improve skills and experience generally. I have already faced many customers and reached enough of a skill to understand how to resolve any situation and make every person satisfied with our support. There were both easy and complicated situations, but nothing can stop us in making our job better and better.

Vladyslav Lyakhov

Among other benefits which I opened for myself in Transcom, the most important thing which I highly appreciate is absolutely amazing people who I met here.

Vladyslav Lyakhov

Junior Team Manager

My name is Vladyslav, I started to work in Transcom in September 2017 as a Technical Support Advisor. I found myself in a completely new working environment, where my primary job was to provide excellent service experience for our customers. This job was something absolutely new and very interesting for me, as I received an opportunity to communicate with so many different people.

I was promoted three times to different positions only after 9 months of working here. Now I am Senior Technical Advisor and Junior Team Manager. Those promotions have really increased my motivation as I have so many various responsibilities and gave me completely new experience and skills. Definitely, the path I came through was conducted with various challenges: adaptation, training, unfamiliar situations. However, every challenge was very interesting to overcome and I would not say that it was very difficult as everything depends on you and your attitude.

Among other benefits which I opened for myself in Transcom, the most important thing which I highly appreciate is absolutely amazing people who I met here. I did not even expect that I would meet so many friendly and positive people with a great willingness to help. It was a really good surprise.

Anna Romanovitsh

In Transcom you can choose and focus on what is closer to you and what path you like the most. All people are ready to help and you can always rely on them.

Anna Romanovitsh

Customer Service Representative

My name is Anna and I work in Transcom for a year already. My position is called Technical Support Advisor.

Working in Transcom gives you a huge experience of communicating with people. You can learn to find an approach to every client, which helps both in achieving best results at work and helps in everyday life as well. After a few months here, you will be able to find the key to the heart of any person. A huge benefit for students is a flexible work schedule. It can be easily combined with studies, if you negotiate the dates of tests and exams in advance. What I like here the most is that there are different ways for development and self-realisation (Team Leaders, Quality Analysts). It means that you can choose and focus on what is closer to you and what path you like the most. Here in Transcom all people are ready to help and you can always rely on them.