You may return your products up to 30 days after you receive your items. You will have to cover the cost of the return. Please contact Cozybay for an RMA reference number on hofcs@cozybay.co.uk.

As the majority of Cozybay products are handmade, they may have intrinsic variations from product to product, these are not defects and as such will not be considered an acceptable reason for return.

Damages and discrepancies on delivery must be notified in writing either on the day, with duplicated paperwork supplied by the driver or by fax /letter with appropriate information and accompanied by photo where appropriate within 30 days.

Items returned to carrier must be accompanied by a fully completed returns note, which is obtainable from the carrier and must be signed by the driver and customer.