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COVID-19 (Coronavirus) Resources for Event Creators

Resources and FAQs

Along with event creators all over the world, we’ve been watching the COVID-19 pandemic as it evolves. We recognise how stressful this particular situation is, and we share your concerns.

We stand with all of you and the broader event community during a time when our industry is being deeply affected.

As your partner in live experiences, we've designed these resources to support your decision-making, whether you have an upcoming event or you’re trying to decide on your schedule for the rest of the year. We acknowledge the increased need for flexibility in times of uncertainty, and if the best decision for your event is to move it online or even postpone, we’re here to help.

his page is a resource hub for COVID-19 (Ccoronavirus) information and best practices for event creators. If you’re an event goer, please see our COVID-19 (Coronavirus) resource page for event attendees.

Event Creator Community

We stand with you and are here to support you - and so are your fellow event creators. Join the virtual Eventbrite creator community at EventTribe and share ideas, resources and connections to run successful events.

Coronavirus FAQs

How can I cancel or postpone my event?

If you have to cancel or postpone an event, it's important to communicate with your attendees and issue refunds. Once you've completed these first steps, select the "Cancel" link on the Event Dashboard to cancel your event in the system.

Are there refunded service fees for cancelled events?

If an event is cancelled, the refund you issue to your ticket buyer will include the entire purchase - the ticket price and any fees.If an event is postponed, you are not required to issue a refund if you choose not to.

Please see our fee policies in the case of a cancellation or postponement outlined in this Help Centre article.

How can I change my event from live to virtual?

An alternative to cancelling your event is to livestream it rather than gathering in-person. To do this, you need to change the location of your event from a physical address to online. Here's how to do this:

Click on your event under "Manage events" in your account.

Go to "Basic info" on your Event Dashboard.

Select the pencil icon next to your event location.

Click on the dropdown "Venue" and select "Online event". Follow the steps to create a livestream event page.

There are a couple of extra steps to take when you change your live event to a virtual event.

Make sure to communicate the changes to your attendees.

When you change your location from live to online, Eventbrite won't automatically send the link of the livestream to your attendees. You can include the link in your email to attendees or send it out at a later time.