Case History

Administrative Services at the Air Force Personnel
Center

Since October 1999, our AbilityOne nonprofit
agency (NPA) has been performing services with
the Automated Records Management System (ARMS)
within the Air Force Personnel Center (AFPC)
at Randolph AFB, TX. One hundred and four current
employees provide administrative support services
on this critical project.

Civilian personnel records consist of
checking civilian personnel records in
and out of filing location, scanning
and profiling of hard copy and electronic
documents for over 83 bases in an electronic
filing system, and maintaining older
hard copies of personnel records.

Administrative support consists of acquiring
administrative supplies for civilian personnel
folder maintenance, picking up and delivery
of mail for each section, transmitting and
receiving messages to Air Force locations as
needed.

Postal operations consist of processing of
incoming and outgoing mail which includes official
and accountable mail, and transmitting and
receiving Defense Messaging Systems electronic
messages.

Military and civilian recognition program
consists of ensuring timeliness and completeness
of awards, decorations, trophies, plaques,
decorations, and certificates submitted for
recognizing military and civilian employees
through board process for award determination.

Military records management and promotion
board support consists of checking in and out
officer and senior NCO records to customer,
maintaining and updating records, creating
records for promotion board review, copying
records for customers, and preparing records
for shipping as needed.

Administrative records file plans management
consists of ensuring administrative files for
all offices in the Personnel Center have proper
file plans, training of personnel for maintaining
file plans, storage and disposition of records,
and performing staff assistance visits to offices
where file plans are located.

Forms management consists of administrative
form designing from an existing or new requirement,
maintaining record sets for developed/redeveloped
forms, and preparing reports on form development.

Additionally, our NPA was asked to take on the
Worldwide Locator Service for the Air Force Personnel
Center at Randolph AFB. The Worldwide Locator
Service is an administrative service function
that allows individuals to call into the Air
Force Personnel Center to locate active duty
or retired military personnel.

The AbilityOne logo is a registered trademark of the U.S. AbilityOne Commission which administers the AbilityOne Program.

Awards & Recognition

AbilityOne has been performing administrative services with the Automated Records Management System (ARMS) within the Air Force Personnel Center (AFPC) at Randolph AFB TX since October 1999. Currently, 104 employees provide administrative support services on this critical project.

“Working with [the AbilityOne
Program] not only is something that feels
right, but also it is right on the bottom
line. We have 22 years of continuity on
our contract and that is something unique
in government service contracts.”