FAQ

Sexy-lingerie-store Site

What is Sexy-lingerie-store?

Sexy-lingerie-store is an adult live video chat site, where Members and visitors meet amateur Models and PornStars from around the world. The Models broadcast video feed live from their home or studio, and interact with visitors in public or private rooms through video, voice, chat and messages. Sexy-lingerie-store offers a wide variety of Models. To find one who fits a certain taste or preference, Members may use a search bar on the top of any page. Models are available based on appearance, age, spoken language, specialties, video quality and on many other specifications by typing in simple key words. Once a Member finds a favorite, the Model can be added to a personal Favorite list and saved for next time.

Are all cameras live?

Yes! On Sexy-lingerie-store all online Models perform live in their chat room.

How does video chat work?

The Models have a webcam or camcorder set up in their room or studio giving live video feed through the Internet. Many Models have audio option as well, so they can be seen and heard the same time.

You must have Adobe Flash plug-in installed on your browser to view the camera feeds. For any technical assistance, you may contact our Online Support staff available 24/7.

How do I chat with a Model?

Once you enter a chat room, you may begin a conversation with the Model in the chat field. In the free area usually other visitors and Members also chat with the Model, who responds in a color different than the guests. To get recognized with a unique name and receive real attention from the Models, sign up to become a Member.

If you like the Model and she/he accepts to fulfill your requests during the conversation, you may move into a private room by clicking on “Start Private Chat.” During a private session you may also activate your own webcam to interact with the Model in a Cam2Cam feature. Two-way audio feature is also available for selected Models. For technical requirements of the Cam2cam feature please check „Enabling Cam2Cam” under the Technical Help section of this FAQ.

How do I leave a chatroom?

You can leave a chat room by simply clicking on the Close button on the top-right corner. In Private Chat Sexy-lingerie-store uses per second billing, which ensures that Premium Members only pay for the actual time spent one-on-one with the Model.

Credit Purchase

How can I purchase additional credits?

Adding Credits to an existing Sexy-lingerie-store Account is fast and easy. Verify that you’re logged in. Click on “Get Credits” on the top of the page, or open your personal menu by clicking on your username on the right, then click on “Credits.”

Choose a payment method

Choose the desired credit package

Complete the Credits purchase process by entering the necessary details

While in a chat room there are also several chances to purchase Credits before, during, or after a Private Show.

If you received an email from "Duodecad IT Services Luxembourg S.à.r.l." regarding the transaction, please reply to the email as soon as possible. A Duodecad IT Services Luxembourg S.à.r.l. representative will shortly contact you.

If you don’t receive an email from Duodecad IT Services Luxembourg S.à.r.l. regarding the transaction, you may contact our customer service in the following ways:

Send a message from the email address that you registered for your Sexy-lingerie-store account to help@dditservices.com.

Call the 24-hour helpline: (+352) 26 11 18 40.Please note that live support is available only in English.

Duodecad IT Services Luxembourg S.à.r.l. is the owner of www.sexy-lingerie-store.net. For more information on Duodecad IT Services Luxembourg S.à.r.l. visit http://www.dditservices.com.

Where can I ask about billing information?

You may contact Duodecad IT Services Luxembourg S.à.r.l. Customer Service for billing information in one of the following ways:

Send a message from the email address that you registered for your Sexy-lingerie-store account to help@dditservices.com.

Call the 24-hour helpline: (+352) 26 11 18 40.Please note that live support is available only in English.

When new persons register on www.sexy-lingerie-store.net, they may purchase packages with bonus credits and/or using a coupon code. Bonus credit packages and coupon codes are only available for new purchases of first-time users; a new account registration alone is not considered to be a new user. Should a member attempt to use a coupon code after he had already used one before, then the purchase will be transacted at the displayed discount price, but the credits received will also be decreased to the same extent. Unlike the coupon codes, after a certain amount of credit purchases members will become entitled again to purchase packages with bonus credits. Members can also check the number of required purchases to receive their bonus packages. Bonus credit packages are not available with CCBill and phone purchases. Bonus credits are part of the full credit package, and therefore refunds are NOT possible after spending them on our website.

If your login details do not reach you, please contact Sexy-lingerie-store Customer Service by sending an email or by visiting the Online Support Chat.

What’s the difference between a Basic and Premium membership?

Basic Members can enjoy unlimited chat with Models in the Free Chat area and get recognized with their unique name by the Models. A Basic Member may also create a personal list of Favorites among their preferred Models.

The obvious benefit of being a Premium Members is the chance to privately interact with the Models. To enjoy all the special acts listed in the Models’ Personal Info (under willingness), Members have to be in Private Chat. Premium Members can also exchange offline messages with Models and send them Surprises in their chat rooms.

To become a Premium Member simply choose that option during signup. Alternatively, you may also upgrade to Premium membership from your Basic Member account by purchasing Credits.

I’m a Premium Member but my account seems limited, why is that?

If you aren’t purchasing Credits for more than 30 days, your account will be limited until your next purchase, and you may not be able to view certain Model photos.

You can lift these restrictions anytime by purchasing additional Credits.

How can I check my Credit balance?

Open your personal menu by clicking on your user name on the right, then click on “Credits”, or click on “Get Credits” on the top of the page. Your available credit is displayed on the top.

How can I cancel my Membership?

If you wish to cancel your subscription and close your account, please select “Forget My Data” under the “Privacy Settings” of your account. Please note that by closing your account we will erase your personal information stored in our system except as required by applicable law, our legitimate business interests, or any other permitted purpose as explained in our Privacy Policy.

Sexy-lingerie-store Models

When is a Model online?

On the Live Cams page the available Models are clearly visible in their thumbnail. Models just entering into Private Chat or going offline have a notice appearing on the bottom of their thumbnails.

How can I add a Model to my Favorites list?

You can access all your saved Favorites on the left side of the Live Cams page after clicking on the heart icon. When the list of Favorites appears, you may access the Models by clicking on their thumbnails or remove them from your list by clicking on their heart icons.

How can I find a specific Model?

The easiest way to find your preferred Model is by entering simple words in the search bar on the top of the page, describing your preference (i.e.: age, ethnicity, hair and eye colors, body type, willingness, etc.). Specific Models may also be located by entering their performer name into the same search bar.

I was not satisfied with a Private Show. Can I get a refund?

If you were unsatisfied with a Model´s Private Show, please contact Sexy-lingerie-store Customer Support by sending an email or by visiting our Online Support Chat. Refunds are granted for specific instances, determined on a case-by-case basis, so we urge you to refer to Sexy-lingerie-store Refund Policy before contacting customer support.

For more information please refer to Sexy-lingerie-store Refund Policy.

How can I send messages to Models?

Premium Members have the privilege to send private messages to Models. You may access your Messages from any Sexy-lingerie-store page. First open your personal menu by clicking on your Member name on the top right, and then choose “Messages.” Sending a standard length message costs 1.2 Credits.

Technical Help

Enabling Cam2Cam

Enabling Cam2Cam:

The Cam2Cam option is available only if the website runs on HTTPS/ if you can see the camera button on the left hand side of the Model’s video window, and if you are using either the Firefox or Google Chrome browser.

Click on "Camera" button under the Model's video window during a Private Show

Allow access to your camera in the browser pop-up window

Please make sure that no other application (e.g. Yahoo, Skype, etc.) is accessing your camera while doing Cam2Cam.

Troubleshooting Browsers

If you experience any problem browsing our site (such as strange error messages, cannot enter a Model chat room, can’t see video streams, etc.) we recommend the clearing of cookies and cache from your browser.

For your convenience we’ve created an application that can assist you cleaning the browser with a single click and giving it a fresh start.

To activate this application, please download the file listed below and execute it. After restarting the browser the problem should be solved.To download the cookie and cache eraser please click here: browser.cmd

* Note: Other stored data such as browsing history, stored usernames and/or passwords may be erased as well.

For safety, security and speed of browsing, we recommend the use of Mozilla Firefox version 3 or higher. To download the free browser, follow the link: http://www.firefox.comMake sure you always have the latest Flash player browser plugin for smooth camera streams and perfect user experience.

Note: This application only works in Microsoft Windows OS.

If you wish to delete the cookies and cache manually, please read the instructions below.

Firefox

Go to Tools – Clear Private Data menu. Check in Cookies and Cache and leave the rest of the checkboxes unmarked. After this click on Clear Private Data Now button.

Google Chrome

Go to Tools (wrench icon) – select Options. Click the Under The Hood tab and find Privacy section. In the Cookie Settings section, click Show cookies and select the Remove All button.

Opera

Go to Tools – Delete Private Data menu. Click on Detailed Options and check in Delete All Cookies and Delete Entire Cache. Leave the rest of the options unchecked.

For any technical related assistance please visit our Member Support. Our support team is normally equipped to address most Sexy-lingerie-store connection related issues. If you consent, Member Support may also remotely connect to your computer to provide assistance. For this service you need to visit our Support Chat to receive instructions on the exact steps of getting remote help.

What is traceroute and how can I send it?

Traceroute is an executable computer command that helps us diagnose the exact nature of the problem between your computer and our network.

If You are a Windows user You can do this manually by clicking on Start Menu – Run and typing: cmd. After getting the console ready, type: tracert www.sexy-lingerie-store.net

To do this automatically, please download and run this file: tracer.bat

* Note: This application works only on Microsoft Windows OS.

If you’re an Apple user open up Finder and choose Applications point. After this open Utilities and select Network Utilities. Click on Traceroute tab on the newly opened window and type www.sexy-lingerie-store.net

In all cases the result should be sent to support@livecamhelp.com along with the exact description of Your problem.

Billing Help

Can I buy credits if I do not have a credit/debit card?

Yes, there are several options to buy Credits without a credit / debit cards. The following are the billing options where credit/debit cards are not always required:

ACH – Online Checks

ACH (Automated Clearing House) is an online check clearing system that allows users to transfer cash directly from their regular bank account to their Sexy-lingerie-store account. The system is also referred to as electronic checks.

ACH is very convenient to pay and that is why it is attractive for many people. As the usage of ACH is as simple as writing an online check, it is a popular method for online payments and transfers. In fact, you do not even have to write a check – you simply have to fill in a form online. You also do not need to own a credit card in order to use this online payment system.

European Direct Debit

Direct Debit is a safe and swift payment option. You may purchase www.sexy-lingerie-store.net credits using your bank account only.

It’s extremely important to enter your bank account details correctly, have sufficient funds on your account, and for WebBilling to be able to collect successfully the funds from your bank.

Users from the following countries can use this payment method:

* Austria

* Germany

* The Netherlands

* Spain

* United Kingdom

Online Banking

With DIRECTebanking you can pay smoothly and securely. All you need to have is the details of your online bank account at hand.

You can use it from the following countries:

* Austria

* Belgium

* Germany

* France

* The Netherlands

DIRECTebanking works by creating connection between an existing bank account and Sexy-lingerie-store. To pay via DIRECTebanking you have to have a bank account at a bank that supports DIRECTebanking.

Click2Pay

Click2Pay is an eWallet solution that makes online shopping fast and simple. Click2Pay executes payments instantly in more than 180 countries in different languages and customers have an immediate and constant access to their accounts. The company invests a lot to encryption technology to assure the maximum level of safety for their account-holders.

Ukash

Ukash offers an easy, safe and private online payment for the users using online or offline purchased vouchers. Ukash is delivered as a ready-to-spend PIN code which can be used to pay directly at any of the thousands of Ukash-friendly websites.

You can get Ukash from over 275,000 physical locations and via online bank transfer. The use of Ukash is recommended if you don´t want to share financial details online. Ukash can be converted and it is available in over 30 countries and they are adding new ones to this list continuously. If you’d like to know more about UKash or check whether it is available in your country, please visit their website here.

Pay by Phone

You can use your phone also to buy credits. This service is available in 23 countries.

Types of our ’Pay by Phone’ option:

* VoiceCall / Phone2Enter – You get an arbitrary amount of Sexy-lingerie-store credits according to the time you hold a premium rate phone line

* mPass - Sexy-lingerie-store credits through the T-Pay website. (Only available in Germany)

European Bank Wire Transfer (Advanced Direct Pay)

A simple wire transfer solution initiated by you. Advanced Direct Pay offers a secure and discreet way to pay. It covers all the 43 European countries.

Users usually prefer the other payment methods mentioned above since wire transfer needs a little more time. It can take up to 7 days to receive your credits.

I tried to buy Credits with a bank card but my transaction was declined, why?

There could be several reasons why your card might get declined. Please check the available funds on your account as well as the card’s expiration date. Some issuing banks may also block online transactions, if they reoccur in an unusual frequency. Please contact your bank to clarify their payment policy. If the problem still exists, send an email to help@dditservices.com describing what type of card you attempt to use. If we can’t provide you with a solution we may offer other billing options.

Does www.sexy-lingerie-store.net have recurring charges?

No, at this point there aren’t any on this version of Sexy-lingerie-store. We plan to add new, exciting features and enhanced membership plans which could involve additional, optional charges.

Please note for Members with existing recurring charges the subscription and all its benefits remain active and unchanged when visiting the previous version of Sexy-lingerie-store.

What will appear on my credit card statement?

We’re highly sensitive about your privacy concerns. All your transactions with Sexy-lingerie-store will appear discretely under one of the following company names (depending on the payment provider you use):

dditservices is the owner and operator of various websites like www.sexy-lingerie-store.net. dditservices.com also provides the Billing Support for its websites.

Why haven’t I received an email sales confirmation/receipt?

An email confirmation/receipt is automatically sent with each order processed by www.sexy-lingerie-store.net. You should enter a valid email address when signing up on the website to receive emails from us.

Please note that many email accounts are also protected by spam filters which may automatically place some of our emails into spam folders. If you happen to find your wanted email there, just mark it as a regular mail, not junk/trash to receive all future messages in your regular mailbox.

Please note that we will never send you any spam emails.

The dates of the charges on my bank statement do not match my purchases. Why?

Some of the banks do not deduct the amount at the time of the transaction but later when your account is totally cleared. This might cause a delay between the actual date of the charge and the date it appears on your bank statement.

What protective measures does Sexy-lingerie-store take to keep my data safe?

Sexy-lingerie-store takes extraordinary measures to protect your private data. Our billing platform absolutely meets the international requirements of (1)PCI DSS, and our company is regularly validated by (2)McAfee and VeriSign as well. We ensure that your data is always secure, so you don’t have to be concerned while in Sexy-lingerie-store.

By displaying the McAfee Secure Trustmark, consumers can be sure that the website has been rigorously scanned and tested for vulnerabilities that may pose a threat to sensitive customer information. VeriSign specializes in data encryption and e-commerce and is the most widely utilized firm in the industry to certify that websites are secure and encrypted.

I have a question not answered in the Billing FAQ! What should I do?

If you haven't found answers to your question or you were looking for information regarding a specific charge on your credit card, please contact us here.