Anonymous
shared a merged idea:
Email alerts for when posts fail to go out · May 3, 2014 ·

Marcial
shared a merged idea:
How do I get notification that my post has NOT been successful? · Mar 10, 2014 ·

Anonymous
shared a merged idea:
let people know if their posts are not going through · Jan 20, 2014 ·

instead of making people have to look at their past scheduled posts to realize there was some issue like I had to do with LinkedIn causing me to lose a week's worth of posts, have some sort of error message pop up the next time I log in.

I changed my FB password and forgot to update HootSuite. I did not realize it until several items did not post. Would love for HootSuite to alert me that my networks aren't connected properly and "save" posts that don't go through.

Michelle Dow
shared a merged idea:
there needs to be a better warning system in place when things do not post! ie - send us an email!!! This is getting to be ridiculous! · Jun 17, 2013 ·

there needs to be a better warning system in place when things do not post! ie - send us an email!!! This is getting to be ridiculous!

Sometimes and for different reasons, scheduled posts to Facebook or Twitter fail to publish and the posts 1) vanish, not being found even on drafts and 2) the user has no idea of this because there is no warning. It would be nice to have an email when the scheduled posts fail to be published or to have some way to track them. Also, an option could be to automatically retry at intervals.

Recently, all of my Facebook accounts were disconnected from Hootsuite for some reason, and none of my scheduled posts were published for four days. It would be helpful if you sent out a notification email when this occurs in the future.

After reading help topics, I realize I'm not the only one getting Facebook API errors - a problem that this morning was the reason an important and time-sensitive Facebook update did not publish. Luckily, I was watching and caught it, then posted manually. Please develop fail-safe for this.

David
shared a merged idea:
allow the option for e-mail notification if a scheduled post is not successful. · Oct 14, 2011 ·

HootSuite allows the option for an e-mail notification when a scheduled tweet (or other post) is sent. While I don't need those e-mails, it would be great to have e-mails letting me know if a scheduled tweet couldn't send for whatever reason (one this morning failed because "twitter couldn't be contacted") so that I can jump in manually.

I shouldn't be able to schedule a post to an account that is not properly linked.

I had 4 full days of scheduled posts that didn't send because Hootsuite failed to mention I needed to authenticate the LinkedIn account again. I have an activity stream dedicated to scheduled posts for all my accounts so if I see something is scheduled, I assume it will go out at the right time. EXTREMELY frustrated and am reconsidering using Hootsuite.

This is extremely important for people with multiple clients who can't monitor every post to insure it is sent out. Especially since LinkedIn keeps needing to be reauthorized. Are there any further updates on this? Its been "under review" for quite a while.

Please add email alerts for failed scheduled updates!
From an end-user perspective, this functionality should be included as an integral part of the Hootsuite message management tools.

Much of what we do is dependent on timing. For example; we promote a Twitter-only lunch special that has a finite duration, say 11a-1p. If my tweet is not sent at the proper time, our promotion would be seriously compromised and our business affected.
This is why failure notification is so VERY important.

Also, the actual error message really needs to be changed to be specific to the error state. While Hootsuite or Twitter might treat "exceeded your daily limit" as a "generic" error message, the wording does not at all reflect that. If the URL I've included is malformed, that is what the error message should say. If the tweet cannot be a 'copy and paste' duplication, the error message should communicate this.

Having email alerts for failed scheduled posts would be very helpful to me. I just realized one of my client's scheduled posts haven't been posting for the last three weeks! An email alert would have helped me resolve this much sooner.

PLEASE DO THIS. I really need to know when posts don't go out, especially for Facebook. Hootsuite had some technical issues in the past, and I'd like to know if they don't go out for that reason too so I can post from elsewhere.

PLEASE DO THIS. I really need to know when posts don't go out, especially for Facebook. Hootsuite had some technical issues in the past, and I'd like to know if they don't go out for that reason too so I can post from elsewhere.

And why are old posts not displayed in the calendar? What's the harm? You could make them opaque like in Google Calendar to indicate that they are past posts. That way, if there is a problem, it's easy to notice.

Another option is to add them on top in the 'scheduled posts' box in your streams with a red BG color.

I find specially interesting the automatic retry as soon as psooible after a filed scheduled tweet. It happens all the time and I miss a lot of scheduled tweets because of API problems, so please, add it to the next version.