Optimizing Your Profile

Adding a picture to the profile (able to add a photo when editing your profile).

It has been found that volunteers with the most success are those which have eye catching phrases in the first two sentences of their It is important that the volunteer’s skill set is mentioned in the first sentence.

Example:20 years spent in the Franchising business. 15 years as a CPA for a large firm. 30 years of experience practicing law.

The rest of the profile can be customized in a resume or essay

If you wish to use an Acronym, first spell it out then put the Acronym in ( ).

Belowis an example of a good email mentor profile:

Handling Email Mentoring Requests

When a potential client is looking for an email mentor, they search the score.org website using categories or keywords related to the area they need help with.

You may receive requests from all over the country since location is not a factor when a client searches for an email mentor.

When a client chooses you and submits a request, you will be notified via email. This email will contain the request and contact information for the client as well as a link to login to the email mentoring system.

For Client Requests Received from score.org:

Tologintotheemailmentoringsystem,go to org and login. You will be automatically redirected to the Volunteer Center homepage. Click the Go to CORE button to enter the email mentoring system and select Emails to view your inbox.

From the list of email messages, open the email notification of the request you would like to respond to and click Reply.

Enter your response to the client in the Message box, insert any attachments and enter the Hours Spent if saving your reply as a session.

Once you are satisfied with your response,click SEND. Your session will be automatically created and your message will be sent to the client.

For Returning Client Requests Not Received from score.org :

Login to org. You will be automatically redirected to the Volunteer Center homepage. Click the Go to CORE link to enter the email mentoring system.

Select Clients from the menu.

Search for the client by name or email and click the client’s emailaddress displayed to open a new message and respond to the client’s

Enter your response to the client in the Message box, insert any attachments and enter your Hours Spent if saving your reply as a session.

Once you are satisfied with your response, click SEND.Your session will be automatically created and your message will be sent to the client.

If you get a client request that you feel you cannot service appropriately, you should first reach out to the client and make sure you understand their request. If you still cannot service them, you should let them know you are forwarding their request to another mentor. The client should be informed so they do not think they have been ignored.

To reassign the request:

Login to org. You will be automatically redirected to the Volunteer Center homepage. Click the Go to CORE link to enter the email mentoring system.

Select Mentoring Requests from the menu to view a list of your most recently received

Find the request you would like to reassign to another mentor and click reassign next to that request.

In the window that appears, enter the reason you would like to reassign this request and, if applicable, suggest the appropriate mentor to handle the request by entering the mentor’s name and chapter notification will automatically be sent to help@score.org letting them know to reassign this request.

Mentoring Guidelines

The mentoring rules are the same as they are for face-to-face requests. You should be following the SLATE methodology as outlined in the mentoring methodology training modules. Visit https://volunteer.score.org/my-score/welcome/training, click the SCORE Training button, and view module 010 to learn more. Keep in mind that the minimum mentoring time for an email mentoring session is .25 hours. This time is less than a face-to face-session’s minimum time, which is 1 hour.