Top of our list - Improve OOB and allow bulk ordering

I'll happily start off this new discussion. We have a fairly long list of feature requests, but the items at the top of the list and what we hear most about from users are these two items.

1. Order on Behalf confuses the users. It needs to be more intuitive and ideally be able to switch between ordering for myself and for someone else from within a service form itself. Users don't under stand why they have to "start over" if they want to change who is receiving the service.

2. Need ability to "bulk order". This means that I need to order a service (or several services) for several people. For example, I'm an admin and I need to request a laptop for five users. In today's RC, the user has to go through five OOB loops, filling out the forms over and over again. We want the ability to place a single order instead of five.