"Love The Gloss Red. Great Shoes In Every Way" - Caroline

"So Painful To Wear, Blisters!" - Karen

1

Brought these shoes a couple of months ago only worn twice as they cause so many blisters. The leather is too hard and I think the shape is not right.

Response from Dune London

We are sorry to learn that your Dune Glossy loafers are unconformable to wear and that they have caused blisters. We can certainly appreciate how disappointed you must be. We have taken the time to refer back to other comments we have received on this style and it would appear that similar issues have been raised. Our Quality Control and Buyers Teams are now in the process of inspecting the style and liaising with the manufacturers so that we can investigate the matter further. In the meantime, please return your shoes to us within 28 days, using our free returns service in compliance with our Returns Policy at www.dunelondon.com/returns/.

Kind regards,Dune London Customer Experience Team.

"Heel Too Curved And Hard, Impossible To Wear" - Fay

1

I have tried for three days to wear these shoes but the heel is over curved and so hard, it makes them at least half a size small. Not my usual experience with a beautiful dune shoe

Response from Dune London

We are very sorry to hear that you are dissatisfied with the quality of the Dune Glossy loafers which have not met your expectations. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.

The quality of our products is really important to us and we welcome your feedback, which has been passed to the Buying and Quality Control Departments.

At your convenience please return your shoes to us using our free returns service in compliance with our Returns Policy at www.dunelondon.com/returns/ and a member of our team will be happy to assist you further.

Kind regards,Dune London Customer Experience Team.

"Lovely But Leather Too Hard On Heel" - Rebecca

1

I love Dune shoes and never have a problem with them. I was excited to get these as they had the £20 off and I'd had my eye on them for awhile. They are beautiful, but they completely ripped my heels apart.I bought the right size and everything else is perfect The rolled leather on the heel is so hard. Sadly I can't wear them and they are sitting in the box.

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Response from Dune London

We are very sorry to hear that you are dissatisfied with the quality of the Dune Glossy loafers, which have not met your expectations. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.

The quality of our products is really important to us, and we welcome your feedback, which has been passed to the Buying and Quality Control Departments.

At your convenience please return your shoes to us using our free returns service in compliance with our Returns Policy at www.dunelondon.com/returns/ and a member of our team will be happy to assist you further.

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Customer Reviews:

Overall Rating:

"Love The Gloss Red. Great Shoes In Every Way" - Caroline, United Kingdom

5

Love The Gloss Red. Great Shoes In Every Way

Size Purchased : 6/39/US8

Fit : Perfect fit

"So Painful To Wear, Blisters!" - Karen, United Kingdom

1

Brought these shoes a couple of months ago only worn twice as they cause so many blisters. The leather is too hard and I think the shape is not right.

Size Purchased : 4/37/US6

Fit : Perfect fit

Response from Dune London

We are sorry to learn that your Dune Glossy loafers are unconformable to wear and that they have caused blisters. We can certainly appreciate how disappointed you must be. We have taken the time to refer back to other comments we have received on this style and it would appear that similar issues have been raised. Our Quality Control and Buyers Teams are now in the process of inspecting the style and liaising with the manufacturers so that we can investigate the matter further. In the meantime, please return your shoes to us within 28 days, using our free returns service in compliance with our Returns Policy at www.dunelondon.com/returns/.

Kind regards,Dune London Customer Experience Team.

"Heel Too Curved And Hard, Impossible To Wear" - Fay, United Kingdom

1

I have tried for three days to wear these shoes but the heel is over curved and so hard, it makes them at least half a size small. Not my usual experience with a beautiful dune shoe

Size Purchased : 7/40/US9

Fit : Very small

Response from Dune London

We are very sorry to hear that you are dissatisfied with the quality of the Dune Glossy loafers which have not met your expectations. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.

The quality of our products is really important to us and we welcome your feedback, which has been passed to the Buying and Quality Control Departments.

At your convenience please return your shoes to us using our free returns service in compliance with our Returns Policy at www.dunelondon.com/returns/ and a member of our team will be happy to assist you further.

Kind regards,Dune London Customer Experience Team.

"Lovely But Leather Too Hard On Heel" - Rebecca, United Kingdom

1

I love Dune shoes and never have a problem with them. I was excited to get these as they had the £20 off and I'd had my eye on them for awhile. They are beautiful, but they completely ripped my heels apart.I bought the right size and everything else is perfect The rolled leather on the heel is so hard. Sadly I can't wear them and they are sitting in the box.

Size Purchased : 7/40/US9

Fit : Perfect fit

Response from Dune London

We are very sorry to hear that you are dissatisfied with the quality of the Dune Glossy loafers, which have not met your expectations. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.

The quality of our products is really important to us, and we welcome your feedback, which has been passed to the Buying and Quality Control Departments.

At your convenience please return your shoes to us using our free returns service in compliance with our Returns Policy at www.dunelondon.com/returns/ and a member of our team will be happy to assist you further.

Kind regards,Dune London Customer Experience Team.

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