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Washing machine vibrates and moves

Possible cause

Resolution

The washing machine is installed on an unsuitable surface.

Issues with the washing machine vibrating and moving across the floor can be attributed to the surface on which it is installed. Wooden floors are particularly unsuitable. Ideally install your washing machine in the corner of the room on a hard surface. For more information on how to install your Bosch washing machine correctly
click here.

The washing machine is not level.

A washing machine that is not level will almost certainly have stability issues, especially when it is operating at high spin speeds. Ensure that the appliance is parallel to the ground by using a spirit level. If it is found not to be, adjust the feet accordingly and tighten them in place. For more information on how to install your Bosch washing machine correctly
click here.

The transportation bolts have not been removed during installation.

Stability issues can be caused by transportation bolts which have not been removed during installation. You should remove these immediately and replace them with the blanks that came with your washing machine. Ensure that you retain these transportation bolts in case you need to transport your washing machine in the future. For more information on how to install your Bosch washing machine correctly
click here.

Unbalanced load.

Overloading or underloading your washing machine can contribute to issues with your washing machine vibrating and moving across the floor. For more information on how to fill your washing machine correctly
click here.

Please do not use the information above as a substitute for the information contained in your instruction manual, which provides resolutions to faults for your specific Bosch washing machine model which may not be covered in the information above.

Need further assistance?

If you have followed the information above but you're still having problems with your Bosch washing machine, please call Bosch customer service on 0344 892 8979 and our helpful customer service team will be able to assist you further. Alternatively you can email us using our online contact forms.