Stepback Concerts

FAQ’s

We only take payments by credit or debit cards. We accept Visa, Delta, MasterCard, JCB, Electron, Switch and Solo cards. We regret that we do not accept American Express or Diners Club cards. We cannot accept payments by cash, cheque or postal order.

The best way to book any special seating requirements is to call us on ‭020 7870 4816‬.

Many venues handle disabled bookings directly, as they need to talk to the customers to determine specific needs and therefore the best seating/allocation. If this is the case, we’ll usually be able to provide you with the venue’s direct phone number. For some venues, we can book accessible seats, but again, we prefer to speak to customers to ensure they are given the best options regarding their requirements.

For these reasons, most events are not set up to book disabled tickets online, for which we apologise. So please, give us a call and we’ll do what we can to help.

Once you have completed the booking form and submitted your order, you will get an email confirmation from us – please ensure that you enter your email address correctly when booking.

Your email confirmation will show details of your order including: show, date, venue, number of tickets and booking reference.

Many email account providers offer a filter service to protect you from unwanted junk mail or ‘spam’. It is possible that your email confirmation from us has been mistakenly filtered by this service; so if you do not receive email confirmation from us within 48 hours, please check your Junk Mail and/or Deleted Files folders first. If you still cannot find your confirmation email, you can request for it to be resent – by emailing info@stepbackconcerts.co.uk

Unfortunately for some events, demand for tickets far outweighs the number we can supply. Tickets are sold to customers on a first-come first-served basis, and we do not operate a waiting list for cancellations.

Unfortunately, not. Tickets purchased from Stepback Concerts are strictly non-transferable and non-refundable. The only time we would offer a refund is if the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only) or venue).

Some shows have a limit on the number of tickets one customer/household/card-holder can purchase. These limits are set by promoters and organisers, not by Stepback Concerts. If you attempt to purchase over the show limit using the same name, address or card number, stepbackconcerts.co.uk reserve the right to cancel your order at any time without notice. If you are only being allowed to purchase one ticket for a seated event, this indicates there may only be single seats available in the auditorium. If you do not wish to sit on your own, please do not book, as we will be unable to exchange your seat or offer you a refund.

As soon as an event is officially cancelled we’ll contact you via the contact details you gave us when you booked your tickets, and explain what happens next. If a show is being rescheduled, you will be given a choice between attending the rescheduled event or getting your money back.
If a refund is required due to a cancelled event or you cannot attend the rescheduled event, we will issue a full refund minus any transaction fees within 90 days of the notice of the reschedule or cancelled events.’

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Legal Disclaimer: All images used with the permission of the promoters, the artists and their representatives. Information is correct at time of publishing. Bookings are subject to the terms and conditions.