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Open Positions

Medical Office Coder

Insurance experience with ICD–10 and CPT coding skills. Works with the providers, medical support staff, insurance and collections departments to resolve coding/compliance issues and associated problems. Performs audits/reviews of medical record documentation to assure accurate coding. Full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Information Systems Analyst

GENERAL SUMMARY OF DUTIES: Responsible for the secure and effective operation of computer systems and related applications that are used within the organization. ESSENTIAL FUNCTIONS: •Working with a team of staff including Clinical Data Manager, application and network analysts and support help desk • Evaluating the functionality of systems • Consulting computer users to ascertain needs to ensure that facilities meet user or project requirements • Selecting and purchasing appropriate hardware and software • Project management • Ensuring software licensing laws are followed • Implementing and managing security or integrity and backup procedures • Scheduling upgrades • Provide user training, support, advice, and feedback • Testing and modifying systems to ensure that they operate reliably •Keeping up to date with new technology • Designing maintenance procedures and putting them into operation • Performing subordinate evaluations • Training new staff • Tier II Help Desk and Application support… e.g. NextGen, MedView (PACS) QUALIFICATIONS: • Analytical, troubleshooting, and problem solving skills • Strong technical skills • Knowledge of HIPAA Privacy and Security Rules • The ability to work well under pressure • Attention to detail • Team player • Organization and time management skills • Interpersonal and communication skills • Management and leadership skills • Proficiency with SQL report writing • Ability to organize, prioritize, and multitask PHYSICAL REQUIREMENTS: •Frequent intermittent sitting

Data Entry Clerk (Charge Posting)

JOB SUMMARY: Types information into a database from paper documents. The ideal candidate must be able to operate a 10-key calculator and have strong computer, data entry and organizational skills. This position will report to the Department Manager. An understanding of data confidentiality principles is required. RESPONSIBILITIES: • Transfer data from paper formats into computer files or database systems. • Type in data provided directly from customers. • Enter large numbers of figures without mistakes • Verify data by comparing it to source documents • Update existing data • Retrieve data from the database or electronic files as requested. • Perform regular backups to ensure data preservation • Sort and organize paperwork after entering data to ensure it is not lost. REQUIREMENTS: •Proven experience as data entry clerk •Fast typing skills; Knowledge of touch typing system is strongly preferred • Excellent knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.) • Working knowledge of office equipment and computer hardware and peripheral devices •Basic understanding of databases • Good command of English both oral and written and customer service skills • Great attention to detail • High school degree or equivalent.

Front Office Coordinator - Receptionist - Minden

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

Front Office Coordinator - Receptionist - Shreveport

The Front Office Coordinator books, coordinates and reschedules patients appointments. Relays necessary messages to staff. Greets and registers patients in a prompt, pleasant, and helpful manner. Answers telephone, screens calls and takes messages. Verifies necessary information and records in the medical record. Collects deductibles and co-pays as required by insurance. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Schedules surgeries, outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patient’s charts for next day visit. Updates profile on all patients. Oversees waiting area, coordinate patient movement, reports problems or irregularities. Attends meetings as required. The jobholder must demonstrate competencies applicable to the job position. Requirements: •Excellent communication skills with the ability to effectively communicate with all levels of staff and patients. •Detail Oriented, with excellent organizational skills. •Self-Driven, shows initiative and thinks proactively. •Highly motivated, reflecting positive attitude at all times. •General understanding of billing and coding. •Ability to work independently and as a team member. •Able to Report to work on time is a must. •Excellent computer stills is a must, with knowledge of McKesson and NextGen software preferred. •Minimum 2-4 years of medical office experience; multi-specialty physician environment a plus. Position is Full-Time: Monday through Friday 8am. to 5p.m.

Human Resource Specialist

SUMMARY OF DUTIES: Responsible for planning, organizing and implementing recruitment and employment practices. ESSENTIAL DUTIES AND FUNCTIONS: Performs recruitment duties, Processes new employees, Organizes and supports new employee orientations and keeps orientation manual current, Maintains compliance with governmental regulations and industry requirements, Maintains all data and changes in HRIS/Payroll System and run reports as required, Sends out evaluation notices to supervisors 6 weeks prior to the anniversary date month, Administer FMLA/LOA and ensure processing is accurate and complete, Assist with ACA reporting and have understanding of ACA laws, Reconcile insurance bills with accuracy, Assist with 401(k) distributions, loans, and hardship withdrawals, Maintains COBRA database through Conexis entering terminations and updating benefits as required, Front office responsibilities including; receiving and assisting visitors, answering multiline phone system, and coordinate meetings for administration, Process terminations; set up exit interviews, terminate benefit enrollments, Maintains confidentiality of clinic and patient information, Other duties, assignments, projects, etc. as required by administration and physicians QUALIFICATIONS: Bachelor’s degree in Human Resources preferred or equivalent work experience. Two-four years of experience in human resources. Exercises a high degree of initiative, judgment, and discretion. Analyzes situations accurately and takes effective action. Establishes and maintains effective working relationships. Skill in organizing work, delegating and achieving goals & objectives. Exercises judgment and discretion in interpreting and implementing departmental policies and procedures. Ability to evaluate and make recommendations for continuous and efficient workflow processes.

Insurance Analyst

JOB SUMMARY: The Insurance Analyst is responsible for researching and resolving outstanding medical claims and documenting their progress throughout the life of the claims until it can be re-filed. This position involves both customer service and medical billing/coding aspects. ESSENTIAL FUNCTIONS: • Research outstanding claim balances using online research via insurance company portals, and telephone calls to organizations regarding claims status. • Professionally communicate with insurance resources by website, e-mail, telephone, and customer service departments, etc. • Take initiative to utilize and apply industry knowledge to resolve outstanding claims • Accurately document progress of each claim throughout cycle • Reviews and works the claim denial report • Maintain confidentiality of all patient and clinic information • Performs other duties as assigned by supervisor QUALIFICATIONS: • High School diploma or equivalent. • At least one year experience in NextGen working insurance claims • Must have in-depth knowledge of Explanation of Benefits (EOBs) with at least 1 year of medical collections, claims or billing experience. • Must possess knowledge of insurance carrier billing and reimbursement as well as medical terminology. • Professional demeanor and attitude with good customer service skills • Strong analytical and problem-solving skills. • Ability to work independently while understanding the importance of teamwork • Basic Microsoft Office skills

Insurance Manager

Position Description:
The Insurance Collections Manager is responsible for managing the activities associated with third party physician billing and collections. This position must support, oversee, and manage the performance and productivity of the team as it relates to AR management, providing continual feedback and guidance to the team. The Manager is the recipient of all escalated and trended issues and is responsible for resolving and/or taking appropriate action on all escalated issues.
The candidate must have sharp analytic skills, be proactive in resolving outstanding accounts, be adept at dealing with insurance companies, government payors and patients. Knowledge of third party payor contracts is helpful. The Manager must have proven leadership and motivational skills to guide the team to optimal performance. The Manager is held accountable for managing a low receivable by ensuring the team consistently follows-up on billed and denied accounts to ensure timely payment. They ensure that all activities related to insurance collection functions meet customer requirements, maximize revenue collection, and achieve best practice targets.
The candidate must demonstrate strong interpersonal and persuasive abilities in order to secure accurate and timely payment from third party payors. Extensive and in-depth interaction with insurance companies, government entities, and clinic personnel is required. They must be able to understand and explain different types of contractual arrangements to staff, departments and patients. They must have strong organizational and planning skills, deal tactfully with all contacts and be able to maintain composure during stressful situations. The position requires independent thinking skills, problem-solving skills, and exceptional leadership skills. Candidate must be able to accept constructive criticism and integrate suggestion in effective ways. He/She must be a positive role model for colleagues and patients, by working with them to promote teamwork and cooperation.

Duties and Responsibilities:
Manages the team's ability to maximize collection dollars from all payors in accordance with the respective contract and physician financial arrangement.
Manages the department dashboard and performance metrics and designs action plans as issues are identified within the unit.
Monitors staffing against established benchmarks to ensure expenses are managed appropriately.
Evaluates the quality of work of all team members: quality of documentation, actions taken on accounts, and performance against department measures. Provides timely feedback to staff and addresses performance / quality and training issues.
Implements and monitors performance standards and ensures high productivity of all staff
Coordinates the preparation of reports and analyses for follow-up reviews with subordinates and payors to ensure that billed claims are collected and properly adjusted.
Establishes and tracks A/R reduction and cash collection goals.
Ensures that department policies and procedures are followed, and assists in the development of new policies and procedures and training guides.
Well-educated on each payor contract, the worklists, and tools used.Receives and takes appropriate action on all escalated and trended items; assists with escalated patient concerns and questions.
Works directly with other department Managers to resolve open issues, improve processes and overall performance related to cash acceleration and improvement.
Ensures team is monitoring accounts receivable daily through worklists; review and follow-up on aged trial balance reports consistent with methodology of the department.
Maintains ongoing education and training in coordination with all State and Federal regulations, policies and procedures; maintains that all team members are adequately trained and educated according to HC policies and procedures.
Oversees and conducts disciplinary actions, interviewing, and hiring when appropriate. Responsible for maintaining strong customer service relations.
Manages and is held accountable for the team performance against the following indicators: Make contact on a minimum number of accounts/claims per day
Maintain a portfolio of accounts dependent on payor and account dollar stratification
Make every action on each account push the claim closer to resolution / securing payment Ensure monthly cash collection goals are met
Maintain quality documentation/audit trail of actions taken on patient accounts by keeping clear, concise notes in the patient accounting system
Meet and/or exceed department quality review expectations
Meet and/or exceed department aging standard
Maintain 100% patient confidentiality at all times.

Knowledge, Skills and Abilities:
Requires minimum of 3 - 5 years health care collections experience; minimum of 3 years of Supervisory/Management experience required. Management experience in collections/denial management required. Knowledge of physician patient accounting systems, EDI billing systems, and payor websites. Strong knowledge of government and managed care programs and insurance contractual arrangements. Exceptional problem solving skills are necessary. Strong interpersonal and customer service skills. Ability to lead a team to optimal performance; ability to relate well and show respect for others.
Bachelor's Degree or Business Experience Equivalent Required.

Reporting and Staff Supervision:
The individual in this position will report to the Director of Business Services and will supervise 10-15 Insurance Collections Representatives.