Summary of Key Points:
1. Who's the client? Obtaining clarity on the identity of client is an important first step toward establishing measures of success for OST meeting
2. Thorough logistical planning; major in the minors
3. Ability of the convenor to manage the group dynamics and participation
4. Size of group; group dynamics is somewhat related to group size
5. Mindset of participants toward OST; need to prepare them psychologically
6. Receptivity of client (senior manager) toward OST methodology