David Charles

Customer rating:

2-Dec-2016The only issue we was the Wifi which kept dropping out at odd times. We had two phones and and IPad and they all lost signal at various times, even when standing under the router in the corridor

Hotel guest

Customer rating:

7-Nov-2016I appreciate the green apples (and bottle of water).

Alan Eccles

Customer rating:

18-Oct-2016A kettle, cups and tea/coffee making facilities would be good for all rooms. We asked for a kettle/cups as advised in the guestbook and received one after 2 days but the tea/coffee were't replaced the following day - disappointing for little cost to the Hotel. apart from that, it was an enjoyable stay with clean rooms/facilities and attentive staff. We shall return.

Hotel response

Dear Mr. Eccles, thank you very much for your feedback regarding your stay with us. We are sorry, that we could not provide you the tea/coffee making facilities earlier, but the additional ones are subject to availability. Also we will forward your feedback concerning the missing re-fill to our housekeeping department to avoid this in the future. We are looking forward to welcome you back very soon. Greetings from Berlin, your team of the ARCOTEL Velvet.

Mariarosaria Schiano Lo Moriello

Customer rating:

13-Oct-2016The room was really amazing. Never had a room so beautiful and perfect like the 202 at the 2nd floor. The cleaning service also has been wonderful. I'd like to thank the cleaner waitress that have cleaned my room every day with so much patience and love. My vote is low because of 2 conditions: the works to the building next to the hotel and the breakfast. Waking up at 7 in the morning just because a worker has decided to drill the wall back to your room is not the best. I guess you can understand. It stresses me so much to wake up in the middle of a deep sleep, by a horrible drill. You should deal with this company and tell them to start this kind of job at least after 9. People like to sleep and to rest during their holiday. There shouldn't be something like that in any touristic hotel like yours. Or at least you could put a sign at the entrance to inform the customers about it. You can't imagine how terrible it was to have an headteacher in the very morning. And about the breakfast. For sure was my fault if I didn't read the web site of the hotel, to find out that it has no kitchen and no restaurant. My mistake. However I found Arcotel on TripAdvisor and so likely web sites and on all of them it has at least 4.5 stars on 5. So I expected a proper kitchen with a proper menu with some typical offers. I think that the breakfast was too poor because made only of cold food. In London I'm used to an English breakfast with some lovely daily fresh made plates such as pancakes, toasts, eggs and so on. But for the rest, everything was fine. Thank you very much.

Hotel response

Dear Mrs. Schiano Lo Moriello, thank you very much for sharing your feedback with us. We are deeply sorry about the circumstances with the construction works behind the hotel. We are already in contact with the responsible persons, unfortunately the working hours were accepted by the federal department. However we are already working on a solution for our guests, to make the stay more comfortable and to inform about this in advance. We would be happy to recommend you other breakfast places for your next stay where you can enjoy a nice english breakfast like you are used to. Just let us know in advance and we will do our best to provide you with the information. We hope, that we may welcome you back once again, we have already signed the room 202 as your preferred one. Best regards from Berlin, your team of the ARCOTEL Velvet Berlin.

Hotel guest

Customer rating:

9-Oct-2016The staff was incredibly helpful and willing to assist me every time I asked. The rooms are beautifully appointed and in my room, I had a lovely view of the square outside. I loved this stay.