Providing the first step of the support service process,
connecting end-users to the solutions they seek quickly and
effectively.

About Us

Profile

ENAME is, since the date of its inception, a value added
technology partner, available to manufacturers, assemblers,
resellers and end-users in the Information Technologies market.
The result of strong technological investment, ENAME seeks to stay
one step ahead of the market, anticipating its needs and providing
solutions. Evidence of this are the numerous mutations it has
undergone throughout the years. Initially a technical services
provider for out of warranty equipment, it quickly became a
solution provider for manufacturers, not only restricted to
repairs, but also providing logistics and operational solutions.

Vision

Our goal is to establish and nurture cordial and effective
relationships with our partners, by promoting the development of
the best techniques available in order to satisfy all interested
parties. We simply want to provide the best services possible
while continuously striving to improve them. We understand that
only with this vision of constant improvement can we legitimately
maintain our leadership position in the markets we currently
operate in and simultaneously expand to others.

Policy

In order to achieve our vision, and our commitment to
quality and the environment, our organization is governed by the
following principles: To promote the professional satisfaction of
our staff, thus contributing to the increase of their productivity
and motivation; Train, inform and enlighten the staff through our
Quality and Environmental policies in order to have competent and
responsible performance of duties; The quality of our services is
attested by ISO9001 (quality), ISO14001 (environmental) and OHSAS18001 (Occupational Health and
Safety) certifications. ISO27001 (information security) is implemented.

Constantly evolving and adapting to ever
changing global market conditions for over a decade, ENAME's
growth is sustained with the vast majority of the results being
reinvested in the company.

Repair

In this global market, a product can be manufactured
anywhere in the world and sold as far away as the other side of
the globe. But to ensure total end-user satisfaction,
after-sales support must be provided locally. Only this way can
turnaround times be reduced and costs be optimized, providing a
quick, effective response tailored to the customers' needs.
ENAME provides a comprehensive range of customer support
solutions, designed to help our customers protect their most
important asset: their brand. This allows our customers to focus
on their core business of developing, manufacturing and selling
new and innovative products.

Repair Centers

ENAME Repair Centers are established in several European
countries, providing repair services to numerous local markets.
Since the company's inception, significant investments have been
made to continuously improve and advance our infrastructure and
equipment, enabling our highly trained and experienced staff to
perform ever more complex, up to component level repairs.
Combining short turnaround times and volume repair with our
staff's high level of expertise and infrastructure advancements
results in high quality, cost effective solutions for our
customers.

Logistics

Providing high quality customer service and support
demands an efficient, cost-effective and uninterrupted supply
chain. Our logistics solutions help ensure the flow of the
service process, improving customer satisfaction while
minimizing turnaround times and costs.

Reverse Logistics

Our customers can rely on ENAME for a comprehensive
Reverse Supply Chain Management solution, allowing them to free
up resources that can then be channeled to other areas of their
business, such as product research and/or marketing, providing
them with advantages in the market over their competition. As
our customers focus on the development of new products, ENAME
concerns itself with the reduction of turnaround times and costs
of end-user support, while helping to develop their brand, by
enriching the end-user experience.

Parts Management

Simplify your operations with our Parts Management
solutions. ENAME helps partners manage sourcing and procurement
of spare parts, optimizing availability and costs. Thanks to our
logistics experience and expertise, we manage orders with
manufacturers and the delivery process to our partners,
including customs clearance if required. Our customers can avoid
having unnecessarily high inventory levels, decreasing the level
of investment tied up in physical stock and the financial risks
of obsolescence. Our customer's costs are further reduced due to
not having to maintain physical stock storage and complex stock
information systems.

Regeneration

ENAME's activities go beyond customer care. Product
life-cycle management is a top priority, since solutions to
problems do not necessarily require new products, and correct
disposal of end-of-life products is essential. All products
handled by us are screened, repaired and / or refurbished,
according to our customers' wishes. Products that cannot be
repaired and / or refurbished are disposed of in full compliance
with environmental regulations and waste directives.

Refurbishing

Solutions to problems do not necessarily require new
products. A product that is no longer needed to perform some
function may prove useful elsewhere. And a faulty product may be
repaired, or healthy components recovered and retained for
future re-use when repairing other products. Extending the life
and usefulness of old products maximizes the investment made,
prevents premature obsolescence and helps to reduce electronic
waste. This value added service is vital in today's global
market, where resource management is paramount.

Recycling

All good things come to an end. And how that end is
managed is just as important as what came before. ENAME is
committed to monitoring and minimizing the environmental impact
of its activities, especially when handling end-of-life
products. Once a product has truly reached its end-of-life, it's
dismantled and its materials recycled. Within this process,
material and parts recovery for future re-use is performed, in
accordance with strict quality standards. We perform recycling
operations in total compliance with environmental regulations
and waste directives.

Call Center

Usually the first step in providing technical support, our
Call Centers act as hubs that connect end-users to the solutions
they seek quickly and effectively. Not only do they help
coordinate the integrated repair process, they can minimize
warranty and logistics costs of customer support by helping to
avoid unnecessary returns, through remote diagnostics and
troubleshooting. Regardless of the type of technical support
required, we strive to provide a smooth and efficient support
experience. We see every interaction with an end-user as an
opportunity to develop brand loyalty, improving customer
satisfaction and retention.

Our Partners

Technology Partner

ENAME is available to manufacturers,
assemblers, resellers and end-users in the Information
Technologies market.