Locate the paper pickup assembly that is directly behind the paper feed roller. The paper pickup assembly consists of a shaft with four half-moon shaped rubber and white plastic rollers attached to it.

Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.

Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .

If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.

Do not fan paper to separate, bend the ream into a U shape to break the sheets free from one another.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.

NOTE:

How I ended up solving the issue was taking out the tray that the issue. It turned out the pickup roller OF the drawer was almost off the peg. Sliding the roller back to the right until I heard a click resolved the issue.