Terms & Conditions

Conditions of use

Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of raysmith.co.uk is prohibited except in accordance with the following permission. raysmith.co.uk consents to you storing on your computer or printing copies of extracts from these pages for your personal use only.

The contents of the raysmith.co.uk World Wide Web pages are provided "as is". Except as required by applicable law no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability or content of the pages. raysmith.co.uk reserves the right to revise the pages or withdraw access to them at any time.

raysmith.co.uk assumes no responsibility for material created or published by third parties that the raysmith.co.uk World Wide Web pages have a link to.

By submitting material to any of our servers, for example by e-mail or via World Wide Web pages, you agree to the following terms. You make the material available knowing that we may publish it. You warrant that the material is fit for publication. You agree to indemnify us if any third party takes action against us in relation to the material you submit. You agree not to take action against us in relation to material that you submit. By submitting material you warrant that you believe raysmith.co.uk may publish the material.

Special Discount Offers

From time to time we will offer discount voucher codes which can be used at checkout on certain car audio products. These offers are non negotiable and may be withdrawn or changed at any time without notice.

Complaints Procedure

A complaint is any written or spoken expression of users' dissatisfaction in relation to raysmith.co.uk. We aim to ensure that we:

treat complaints seriously and deal with them properly;

resolve complaints promptly and informally whenever possible; and

learn from complaints and take action to improve our service

What to do if you have a Complaint

You can complain about raysmith.co.uk to a member of its staff in writing, by fax, by e-mail, by telephone or in person (by appointment please).

Units 5 & 6 Spott Road Ind EstateDunbarEH42 1RSTel: 0845 166 7107

Open: 8.30-5.00 Weekdays - 8.30-4.00 Saturday

Returns Terms

If for any reason you wish to return an item, you can do so providing it is within 14 days of purchase.

Please use the return form provided on the website, please note that items returned for the following reasons:

Changed your Mind

Ordered in Error

Returned as faulty but proven not

will be subject to a refund minus our costs (Our postage/carriage cost and a 10% re-stocking charge)