Consumers are increasingly venting their frustration with businesses through social media and review sites such as Trip Advisor. A ruling from Germany may make it more difficult for these sites to publish their reviews in Germany at least. There has been an explosion...

The scandal over emissions tests being faked continues to rumble on, demonstrating that complaints about performance of goods can lead to the destruction of an industry. People are looking for redress and mediation in these situations could be effective. The furore...

Sometimes all anyone wants is an apology. New legislation in Scotland makes it easier to apologise without incurring liability. The Apologies (Scotland) Act 2016 (The Apologies Act) came into force on 24 February 2016. This new piece of legislation makes it possible...

According to Sir Clive Woodward, “he or she who wins at IT tends to win” and this is where ProMediate has an advantage in mediation as we are able to conduct mediations online, which is likely to be the future for dispute resolution. Successful mediators...

There is no better example perhaps of wasted legal costs than the superinjunction obtained by a celebrity to prevent citizens of England and Wales from finding out that his/her marriage is not as conventional as they think. This sums up images of someone desperately...