Returns

Ensure the watch is securely wrapped in bubble wrap to protect it in transit.

Please remember to include

A detailed description of the reason for return / fault with the watch

Your name, email address and order number

A return address (if applicable)

If you are sending from outside the EU

You will have to fill in a Customs Declaration form (usually a CN22).

Please write in the description field "wristwatch, return for factory repair, no commercial value." This is essential otherwise an import duty will be levied which you will be liable for (there is no way for us to reclaim this charge).

We recommend sending your watch back on a tracked postal service.

Once we receive the watch back, we’ll keep you updated with the progress of the repair.