Group of 15 or more?

Contact our Group Travel team directly for a tailor made solution for your group

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.

The booking deposit is non-refundable.

Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.

Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.

Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)

It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.

Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

No refund on no shows, cancellation on less than one week&#39;s notice, or reduction in numbers. Full charge will be charged to credit card.

Additional Terms and Conditions

Guests will be charged MYR10 deposit per person. This deposit will be refunded upon check-out.

The following group types are <em>not</em> accepted by this hostel: <strong>Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group</strong> If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Group Bookings:
BackHome cannot guarantee that your group will stay in the same dorm.
We will always try our best to keep groups together. However, this is not always possible.

Check in Time:
Please take note that our normal check-in time is at 3pm and check-out is at 12pm. Request for early check-in/out is subject to bed availability.

Late Arrivals:
If you are arriving at BackHome between 11pm and 7am, please email us ahead and we will try our best to accommodate your request. Passport Will be kept at Front Desk

Please remember that when you say that you are arriving after midnight on eg. Tuesday 12th October, you are in fact arriving on the NIGHT OF Tuesday 12th October, and NOT after midnight on Monday 11th October. If you didn't realize this, and booked on the following day, please rectify your booking as soon as possible.

Deposits:
We charge a deposit of MYR10 per person upon check-in. This fee will be refunded to you upon your check-out.

We reserve the right to turn away guests we deem unsuitable. Booking fees with Hostelworld are non-refundable.