Do you know that you can get all the call details of your land line from BSNL online? If you did search in BSNL, you might end up in contacting the customer care and giving application for the same and going through their process. Time consuming and not handy.

But if you have an internet connected PC, then you can grab all call information with in minutes. This article is good for BSNL land line owners in Southern and Eastern parts of India.

After registration, you will be having the user ID and password chosen by you. Now you can go to the site and login with that user ID and password. http://selfcare.sdc.bsnl.co.in

Enter your correct user ID and Password, then you will reach to your home page. Now click on Service as shown in the picture.

A number of services will be open for you in the next window. In the bottom, you will find “Check My call details” menu. Click on that link.

You will be asked to enter a few details to get your call details. Note that the usage month and the month of starting date and ending date should be same. Otherwise you will end up in a ‘No records found’ screen. If accidentally you ended up in the “No records found” screen, you can come back by clicking on service in the top and again repeat the steps from there on.

While selecting dates, just click on the icon. It will pop up a calendar. Select the required date on calendar and click on save button.

After filling all the required details, click on “Go” button.

Now you can find the dialed call details viz. number, duration of the call, charge of the call, time etc. The discount field shows that whether you have crossed the free call limit or not. If there is no discount, then you have crossed the free call limit.

The call details of the last month will be available from 7th of next month onwards. The current month call details also can be seen from 7th of the current month onwards.

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18 Comments

sahuJanuary 18, 2013 @ 1:16 pm

after registering at bsnl site…..when i have tried to login… it is showing this message”The customer verification process is in progress, sorry for the delay”……what is this customer verification process????????

@sahu: your phone number will be verified by a call from bsnl call center within 2-3 days. This process can be bypassed if you have bsnl broadband. In that case, no verification required if you have provided your broadband user id in the registration process.

@Tapan Kumar Dasgupta, This article is for showing the procedure for getting call details in south and east Indian subscribers. The options in the portal for west and north Indian customers are different from this procedure as it is using different software. We will cover that procedure in different article. Mean time, you may contact 1500 (customer care) for further details.

@Swapnil, This article is for showing the procedure for getting call details in south and east Indian subscribers. The options in the portal for west and north Indian customers are different from this procedure as it is using different software. We will cover that procedure in different article. Mean time, you may contact 1500 (customer care) for further details.

As far as we know, in India, voice recording during call is not legal, and we can’t help much in this regard. If you have proper legal authority or approval to do call recording, you can rely on customer side answering or recording machines to get the recorded voice in a call for personal purpose.

The given list contains the calls originated from the phone. Incoming calls may be tracked using any proper type of equipments like answering machine, call recorder etc. or by sending a request to the corresponding authorities by showing the duration, in advance. You can also use a cheap CLIP instrument that will store last 100 incoming calls.

thank u, its working, thanks for great help. please post more tips like this. but one request? i cannot view my unbilled details? help me out..and i saw you above thread, but did not understand that? can u please explain? Thank You

I cant log in on selfcare.sdc.bsnl site despite several attempts. It keeps rejecting my customer id. It is a valid one printed on my bsnl bill. 4022378768. I am paying my bills online, for which the customer id is acceptable. What a dilemma! pl help if there is any means of resolving the regn problem. thanx. mjm

Outgoing call numbers from your land line telephone, the duration of call, time of call for each month will be available from BSNL website. Incoming call details to the land line are not available as of now. Instead you can use Caller ID or Answering machine equipments for the same.

hi – Every time i try to login into the selfcare site – it keeps saying the your verification process is in progress, sorry for the delay. it has already been 3 days and I haven’t received any call. Any idea how long it takes? By mistake I didnt provide my broadband user id while registering. Can i do anything about it now?