The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

I have not tried to do this myself, but I imagine the google custom search gives you some java script to place somewhere, and then maybe some follow on code where you want the search box and results to render?

If so, I think you would need to put the main java script into the header template in the admin CP, and then place the other code parts in the relevant templates, such as searchresults template

I don't actually have the google code, I believe when you sign up for it, they generate code, and that's the code you would have to it, and then its a case of working out where its best to put that code to run the google search.

To replace the Kayako Search with the Google Custom Search on your help desk support center use the following steps:

Go to Google Custom Search Engine and sign in using a Google account. Once there, click on New Search Engine and provide your Kayako help desk URL. . Click on Create button to proceed to the next step.

On the next page, you will see a notification that you have successfully created your custom search engine. You will be presented with an option to add it to your site or get the public URL. To add this custom search engine in your Kayako Help desk click on the Get Code button.

To replace the Kayako Search with the Google Custom Search on your help desk support center use the following steps:

Go to Google Custom Search Engine and sign in using a Google account. Once there, click on New Search Engine and provide your Kayako help desk URL. . Click on Create button to proceed to the next step.

On the next page, you will see a notification that you have successfully created your custom search engine. You will be presented with an option to add it to your site or get the public URL. To add this custom search engine in your Kayako Help desk click on the Get Code button.

I've been able to implement Google CSE however, I have a question that maybe someone here can answer: how do I get my search results to display in an overlay if I only want the CSE search box to appear?