Ưu điểm: Everything was great . Would definitely return great location accommodations and staff.

Tuyệt hảo10,0

Ưu điểm: Air conditioning works all night in the room with great linens for the bed... just the right weight, not heavy. Gorgeous bathroom with white and black, heavily veined beautiful marble.

Tuyệt hảo9,2

Ưu điểm: The staff were very friendly and helpful. The hotel was clean and nicely decorated. Our room was spacious and comfortable, and the bathroom was excellent.

Tuyệt hảo9,2

Ưu điểm: The property was good. The rooms were very comfortable and spacious.

Tuyệt hảo9,2

Ưu điểm: Just fantastic

Tuyệt hảo10,0

Ưu điểm: This was the most incredible hotel, in so many ways from the concierge staff, check in, room service, room turn down and of course the interior was so beautiful! We couldn't have enjoyed our stay here more if we tried. the concierge made some incredible bookings for us and made sure they helped us make our itinerary for our stay cohesive. The concierge was also very knowledgeable about what galleries to go to, what performances to see and what tours of the city to do. We loved our stay so much that we extended and cancelled our other accomodation at a different hotel in New York! I would highly recommend this hotel.

Ưu điểm: The staff were very friendly and helpful. The hotel was clean and nicely decorated. Our room was spacious and comfortable, and the bathroom was excellent.

Khuyết điểm: The food menu was a little limited. The view from our room wasn’t great, backs of buildings.

9,2 Tuyệt hảo

Ưu điểm: The property was good. The rooms were very comfortable and spacious.

Khuyết điểm: The food was not very desirable.

9,2 Tuyệt hảo

Ưu điểm: Just fantastic

Khuyết điểm: Nothing

10,0 Tuyệt hảo

Ưu điểm: This was the most incredible hotel, in so many ways from the concierge staff, check in, room service, room turn down and of course the interior was so beautiful! We couldn't have enjoyed our stay here more if we tried. the concierge made some incredible bookings for us and made sure they helped us make our itinerary for our stay cohesive. The concierge was also very knowledgeable about what galleries to go to, what performances to see and what tours of the city to do. We loved our stay so much that we extended and cancelled our other accomodation at a different hotel in New York! I would highly recommend this hotel.

Ưu điểm: The staff was very nice, food was good, everything was super easy such as check in, valet, etc.

Tuyệt hảo9,0

Ưu điểm: Close to subway Lovely rooms

Tốt7,1

Ưu điểm: Staff. Room. Bars.

Tuyệt hảo10,0

Ưu điểm: The NoMad hotel is at the heart of NYC. Great Matcha and coffee next door. Great restaurants scattered all around the hotel. The NoMad restaurant has been our favorite for breakfasts. The stuff, door Men are extremely friendly and helpful. We have been staying at the NoMad for he past 4 years during our annual visits. We will continue to stay here in the future.

Tuyệt hảo9,6

Ưu điểm: Location, nice beds and linens, and nice big shower. Also there is a great restaurant that stays open late and a huge bar. It’s dark and quiet but still a busy happening place...

Tuyệt hảo9,0

Ưu điểm: Charm and class

Tuyệt hảo9,6

Ưu điểm: The bed was super comfy, room was very clean and loved the library that is reserved for guests since the bar can get very crowded. Beautiful room.

Tốt6,3

Tốt6,3

Tuyệt hảo10,0

Ưu điểm: Unique with great character and service, loved it!

Tuyệt hảo8,3

Ưu điểm: Location is perfect- a minute away from subway. It is in an up and coming neighborhood, lots of good coffee shops, restaurants and bars. (You feel the gentrification around, I don't know if it is a good thing for everyone though.) Cool design and vibe. People hanging out around (bar, library) are good crowd, you can even spot celebrities or high profile businessmen.

Ưu điểm: The staff was very nice, food was good, everything was super easy such as check in, valet, etc.

Khuyết điểm: I wasn't super into the location. The fan in our bathroom didn't work. Desk was super tiny. Lobby was lacking in terms of lounge space.

9,0 Tuyệt hảo

Ưu điểm: Close to subway Lovely rooms

Khuyết điểm:

7,1 Tốt

Ưu điểm: Staff. Room. Bars.

Khuyết điểm: That my email reply to "Theodora" on 8/1 to include my finance Meg Harris to my reservation, didn't happen. She arrived before me with her wedding dress in hand along with a number of other things, and wanted to check into our room before her fitting and it wasn't taken care of. She and the person at the front desk had to call me while I was approaching the Holland Tunnel to sort it out. It was bad.

10,0 Tuyệt hảo

Ưu điểm: The NoMad hotel is at the heart of NYC. Great Matcha and coffee next door. Great restaurants scattered all around the hotel. The NoMad restaurant has been our favorite for breakfasts. The stuff, door Men are extremely friendly and helpful. We have been staying at the NoMad for he past 4 years during our annual visits. We will continue to stay here in the future.

Khuyết điểm:

9,6 Tuyệt hảo

Ưu điểm: Location, nice beds and linens, and nice big shower. Also there is a great restaurant that stays open late and a huge bar. It’s dark and quiet but still a busy happening place...

Khuyết điểm: I wasn’t really a fan of the bath tub in the room and no privacy getting out of the shower. Also I wish the window to the street had a sheer curtain so we didn’t have to totally close the black out curtains when in the room. But it wasn’t too big a problem since we were gone almost all day anyway...

9,0 Tuyệt hảo

Ưu điểm: Charm and class

Khuyết điểm: No available roof top

9,6 Tuyệt hảo

Ưu điểm: The bed was super comfy, room was very clean and loved the library that is reserved for guests since the bar can get very crowded. Beautiful room.

Khuyết điểm: I stayed in a suite that had many windows and it was pretty loud. Lots of street noise.

6,3 Tốt

Ưu điểm:

Khuyết điểm: I stayed in the hotel for 10 days and unfortunately, this was one the worst hotel experiences ever. For starters the staff were very aggressive and at times quite rude. But what ruined the whole stay and was a direct offense to myself and my religious belief was the the incident where I ordered dinner at my room from the room service and I clearly stated that I don’t want any bacon in the sandwich. However to my extreme surprise one half of the sandwich had a small hidden piece of bacon, and after calling the room service to complain the man simply laughed when I was furious which is not a way to handle a complaint.

6,3 Tốt

Ưu điểm:

Khuyết điểm: I stayed at the hotel for 10 days and unfortunately, this was one the worst hotel experiences ever. For starters the staff were very aggressive and at times quite rude. But what ruined the whole stay and was a direct offense to myself and my religious belief was the the incident where I ordered dinner at my room from the room service and I clearly stated that I don’t want any bacon in the sandwich. However to my extreme surprise one half of the sandwich had a small hidden piece of bacon, and after calling the room service to complain the man simply laughed when I was furious which is not a way to handle a complaint and is an insult.

10,0 Tuyệt hảo

Ưu điểm: Unique with great character and service, loved it!

Khuyết điểm: No

8,3 Tuyệt hảo

Ưu điểm: Location is perfect- a minute away from subway. It is in an up and coming neighborhood, lots of good coffee shops, restaurants and bars. (You feel the gentrification around, I don't know if it is a good thing for everyone though.) Cool design and vibe. People hanging out around (bar, library) are good crowd, you can even spot celebrities or high profile businessmen.

Khuyết điểm: Noisy. First, I would have appreciated a warning regarding the ongoing construction across the street, windows are not sealed enough. Second, as it is a popular spot in town, rooms close to rooftop can be noisy even after midnight. You would expect to have breakfast included in that price range. Again, for this price, I would have expected better quality bathroom amenities and stuff like tootbrush etc.

Ưu điểm: The room was beautiful and views were amazing. Maid service was impeccable and staff were very friendly.

Tuyệt hảo9,6

Ưu điểm: The vibe at the hotel was sexy. The lounge/bar area was modern, crisp with clean lines. The drinks were fantastic. There signature sent was inviting and relaxing.

Tuyệt hảo9,2

Ưu điểm: Service was excellent. Great staff!

Tuyệt hảo10,0

Ưu điểm: The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition.

Tuyệt hảo9,6

Ưu điểm: The location was perfect. Right on Madison Square Park with great subway access. The hotel overall was lovely and the room was very spacious for NYC. The bathroom was large and had great lighting and counter space, There were plenty of towels and washcloths so we didn't have to ask for extra. Lots of storage space in the room with two closets. Complimentary small bottles of water which was a nice touch.

Khuyết điểm: The room was booked for my daughter and her husband and I have put my daughter's name on the booking. When New York Edition sent pre-arrival email to me, I also reminded them the booking was not for me and I have provided the names to them just to make sure it was correct. The hotel cannot locate the booking under their names as they put my name on the booking. Although they located the booking, the front desk still keep them waiting at the lobby, they have to wait at the lobby for 1 hour to check in the room. The next day, they complained to the hotel but their attitude was poor. We will not stay in this hotel anymore.

9,2 Tuyệt hảo

Ưu điểm: Service was good and venue is nice

Khuyết điểm: Breakfast was not good at all, bread stale, eggs dry.. large portions but no real fresh taste... Coffee cold...

7,5 Tốt

Ưu điểm:

Khuyết điểm: Advertised as twin rooms and booked on that basis, but when we got there , they said there was an error in the system and that they don’t have twin rooms but only a king bed

Ưu điểm: The room was beautiful and views were amazing. Maid service was impeccable and staff were very friendly.

Khuyết điểm: Mini Bar was plentiful but too expensive. A daily Resort Fee, you get a credit for spa treatment, cleaning or Lobby Bar to offset fee. But only one credit credit regardless of how many nights you stay.

9,6 Tuyệt hảo

Ưu điểm: The vibe at the hotel was sexy. The lounge/bar area was modern, crisp with clean lines. The drinks were fantastic. There signature sent was inviting and relaxing.

Khuyết điểm: The elevators took a little while to arrive. The hallways were warm, but the room was always cool.

9,2 Tuyệt hảo

Ưu điểm: Service was excellent. Great staff!

Khuyết điểm: Everything was great no complaints!

10,0 Tuyệt hảo

Ưu điểm: The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition.

Khuyết điểm: Didn't love the elevator set up.

9,6 Tuyệt hảo

Ưu điểm: The location was perfect. Right on Madison Square Park with great subway access. The hotel overall was lovely and the room was very spacious for NYC. The bathroom was large and had great lighting and counter space, There were plenty of towels and washcloths so we didn't have to ask for extra. Lots of storage space in the room with two closets. Complimentary small bottles of water which was a nice touch.

Khuyết điểm: Was not a fan of the open shower.

9,6 Tuyệt hảo

Ưu điểm: didn't try

Khuyết điểm: room was nice, but small for practicing yoga, which is what we need.

6,7 Tốt

Ưu điểm: The consierge service was great. Also the location.

Khuyết điểm: The size of the bedroom for the price. The place of the TV. The breakfast should also improve.

Ưu điểm: Happy hour (free wine), also free bike rental. Got a room on the 21st floor looking at the empire state tower.

Tuyệt hảo8,0

Ưu điểm: Location was great.

Tốt7,5

Tuyệt hảo10,0

Ưu điểm: Great breakfast buffet and otherwise. Perfect location.

Tốt7,9

Ưu điểm: The hotel gave us some complimentary champagne, fruit, cupcakes and water. King room and particularly the bathroom were spacious. West facing room could see the sun setting although not the nicest skyline view. Infused water available in foyer, and coffee in the morning. Also offered a drink hour in the evening.

Tuyệt hảo10,0

Ưu điểm: It was my girlfriend and I’s anniversary, and we were greeted with champagne on ice and cupcakes by melissa in a beautiful display. We also needed some unusual things sent to the room but they were 100% accomodating. Best hotel service I’ve ever received hands down!

Tuyệt hảo10,0

Ưu điểm: Clean, roomy bathroom, very helpful and friendly staff and good location

Tuyệt hảo9,6

Ổn4,2

Tuyệt hảo9,6

Ưu điểm: This was one of the better stays i've ever had in NYC. The location was great, the staff was great and we upgraded to a King Room with a view and it was worth every penny and more! I will be staying here again and would recommend to anyone.

Tuyệt hảo8,3

Ưu điểm: Very hip lobby and bars/restaurants. Great location and view from our suite. Free La Colombe coffee downstairs was a nice touch.

Khuyết điểm: Lying about property details on the phone prior to booking about essentials like black out curtains which was a precondition for us to make the booking. Staff did not want to remedy, manager on duty being rude and having way too much attitude, we suggested solutions like additional curtains but they just offered us to cut short the stay and leave (we did get refund upon insisting though) We felt we could have found a solution but the manager (Victoria I think her name was) gave us such attitude and in an absolutely unacceptable way that we didn’t have a choice but leave. Paulina at check in was very friendly though but didn’t have the power to resolve. The room condition was way below expectations and pictures are photo shopped, covering up run down room condition. AC was making loud funky sounds, upon check in we waited an hour for it to be fixed and dealt with the maintenance guy who was friendly though (after a 15h flight it was very tiring regardless and having to leave and look for a new hotel unshowered and tired and my wife pregnant was really not cool) Kimpton Not again for us for sure

10,0 Tuyệt hảo

Ưu điểm: Happy hour (free wine), also free bike rental. Got a room on the 21st floor looking at the empire state tower.

Khuyết điểm: Everything was great.

8,0 Tuyệt hảo

Ưu điểm: Location was great.

Khuyết điểm: Young lady at check in was not very professional... a bit snobby when answering questions, even as I was being polite and jovial... bad day or not, it's all about service and experience... Hope it improves or was a one time occurrence.

7,5 Tốt

Ưu điểm:

Khuyết điểm: Not too customer oriented - didn’t put customer first

10,0 Tuyệt hảo

Ưu điểm: Great breakfast buffet and otherwise. Perfect location.

Khuyết điểm: leaving!

7,9 Tốt

Ưu điểm: The hotel gave us some complimentary champagne, fruit, cupcakes and water. King room and particularly the bathroom were spacious. West facing room could see the sun setting although not the nicest skyline view. Infused water available in foyer, and coffee in the morning. Also offered a drink hour in the evening.

Khuyết điểm: Some areas of the room were dated. No free water bottles (aside from what was gifted later in the evening with the champagne and food). Our view wasn’t the greatest looking out to a backstreet, although my sisters upgraded room looked out 6th Avenue which was much better). Front desk could be more warm and welcoming.

10,0 Tuyệt hảo

Ưu điểm: It was my girlfriend and I’s anniversary, and we were greeted with champagne on ice and cupcakes by melissa in a beautiful display. We also needed some unusual things sent to the room but they were 100% accomodating. Best hotel service I’ve ever received hands down!

Khuyết điểm: The only thing that could’ve been better was the wifi being free and maybe the shower/bath having some sort of view

10,0 Tuyệt hảo

Ưu điểm: Clean, roomy bathroom, very helpful and friendly staff and good location

Khuyết điểm:

9,6 Tuyệt hảo

Ưu điểm:

Khuyết điểm: No kettle or coffee machine in the room and none available in the reception except at breakfast. Tea/coffee from the bar was expensive so we went over the road to a coffee shop to get drinks. When most hotels now provide these facilities for free in the room or reception this seemed a little behind the times.

4,2 Ổn

Ưu điểm:

Khuyết điểm: Very noisy rooms, poor shower and air con didn’t work Better hotels in NY for same price

9,6 Tuyệt hảo

Ưu điểm: This was one of the better stays i've ever had in NYC. The location was great, the staff was great and we upgraded to a King Room with a view and it was worth every penny and more! I will be staying here again and would recommend to anyone.

Khuyết điểm: Although I know parking isn't cheap, it's one thing I wish was included in the cost of staying. However their pricing was in line with close by parking spots.

8,3 Tuyệt hảo

Ưu điểm: Very hip lobby and bars/restaurants. Great location and view from our suite. Free La Colombe coffee downstairs was a nice touch.

Khuyết điểm: The suite was quite cramped and a lot of the furniture seemed banged up. The bathroom did not have a fan and for the price I would have expected nicer facilities, not just a slightly larger than normal hotel room.

Ưu điểm: Very friendly helpful staff. Reception.lobby area smaller than I expected with no bar or meeting area in the hotel.Adjacent "butter" restaurant not part of hotel.Roof terrace very small and uninviting not as expected but room,although not getting a lot of light, was very clean and comfortable and the location was excellent.The friendly staff added to a most enjoyable stay.

Khuyết điểm: Should have preferred king size room that was not available on my dates.

9,2 Tuyệt hảo

Ưu điểm: Proximity to Time Square, friendly staff, clean room

Khuyết điểm: Would’ve like there to be ice available and perhaps a coffee machine in room

8,8 Tuyệt hảo

Ưu điểm: Very friendly helpful staff. Reception.lobby area smaller than I expected with no bar or meeting area in the hotel.Adjacent "butter" restaurant not part of hotel.Roof terrace very small and uninviting not as expected but room,although not getting a lot of light, was very clean and comfortable and the location was excellent.The friendly staff added to a most enjoyable stay.

Ưu điểm: The Moxy is a lovely modern funky hotel. Very well located for exploring the area around Time Square. Breakfast was good and the staff very friendly and helpful. The beds are super comfy.

Tuyệt hảo9,6

Ưu điểm: Loved the trendy theme, the common spaces, and the overall comfort of the bed and linens. They planned a small space wisely.

Ổn5,4

Tốt6,3

Ưu điểm: Location.

Tuyệt hảo10,0

Ưu điểm: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!

Tuyệt hảo10,0

Ưu điểm: Loved the atmosphere and overall environment.

Ổn5,4

Ưu điểm: Location is very good and staff was OK

Tốt6,7

Ưu điểm: The location of the hotel is absolutely great! We also liked the stylish interior of the main areas and the comfy bed. The rooftop bar was really nice as well, even though it was a bummer that hotel guests just had to wait in line like everyone else.

Khuyết điểm: Couldn't access the Rooftop during peak hours, teenage girls had priority even if they weren't hotel customers. Had to wait up to 10 minutes for the elevator during breakfast time. No wardrobe

9,2 Tuyệt hảo

Ưu điểm: Really nicely decorated, great location as well. The room was pretty small for 3 people, but it did the job. I enjoyed my stay at the Moxy, and would come back. Thanks!

Khuyết điểm: - Usage of disposable plastic cups for coffee and water at the breakfast restaurant. Very wasteful... Please use mugs! - The room can get pretty humid if you take a hot shower, since the room (Superior Queen Room) is very small - The entrance/lobby has a bit of an odd chemical smell? - Would be nice if the hotel guests had VIP access to the rooftop instead of having to wait in line - The elevator would sometimes take a long time to arrive, or didn't seem to be working, so we'd have to press the button several times - Walls could be a little bit better insulated; the guest next door had children that were running around at midnight (though having considerate neighbors would help, too)

Khuyết điểm: The staff at the restaurant and bar/lounge on the second floor of the hotel were not fantastic. The roof top bar next door was a rip off. The hotel felt like a youth hostel. A very expensive youth hostel.

9,2 Tuyệt hảo

Ưu điểm: The Moxy is a lovely modern funky hotel. Very well located for exploring the area around Time Square. Breakfast was good and the staff very friendly and helpful. The beds are super comfy.

Khuyết điểm: The coffee was awful

9,6 Tuyệt hảo

Ưu điểm: Loved the trendy theme, the common spaces, and the overall comfort of the bed and linens. They planned a small space wisely.

Khuyết điểm: Air conditioning was loud and noisy. Bath towels seemed quite worn out. No free water or mini fridge.

5,4 Ổn

Ưu điểm:

Khuyết điểm: Siz of room Mac 150 sq ft

6,3 Tốt

Ưu điểm: Location.

Khuyết điểm: The room and the whole building were beautifully done. Very pleasant and modern design. Having said that, I wish it was ugly but working. We stayed 5 nights and there wasn’t a single day when we didn’t have to call maintenance: in the first room they put us the air conditioning was not working, and they left us there for 3 nights with us having to call them every night to try to turn on the AC. It worked well until the middle of the night, when it turned down and never kicked back on again. When they finally agreed to change rooms, the problem with the new one was the bathroom: there was no way to keep the water just inside the shower area, the whole bathroom was always super wet after even a quick shower.

10,0 Tuyệt hảo

Ưu điểm: Really enjoyed my stay here. Amazing from start to ending. Great friendly and helpful staff. Customer service excellent!! The beds are super cozy, rooms are small yet still beautifully modeled. Would definitely recommend staying here again my next visit. Great location in the heart of timeshare. Amazing!!

Khuyết điểm: Loved everything

10,0 Tuyệt hảo

Ưu điểm: Loved the atmosphere and overall environment.

Khuyết điểm:

5,4 Ổn

Ưu điểm: Location is very good and staff was OK

Khuyết điểm: Rooms are tiny up to a level you cant do anything in the room. we ordered a room for 4 but there was no space even for the Luggage. Rooms are not clean and even when we asked to change the sheets it was not done.

6,7 Tốt

Ưu điểm: The location of the hotel is absolutely great! We also liked the stylish interior of the main areas and the comfy bed. The rooftop bar was really nice as well, even though it was a bummer that hotel guests just had to wait in line like everyone else.

Khuyết điểm: The staff seemed very uninterested. For example: while checking in, we didn't got any information about the breakfast, the events or the main areas such as the bar/fitness area etc. It seemed like they wanted to get over it as quickly as possible. There where also some small things which made us appreciate the hotel less, such as worn out towels, a lot of dust behind the bed, a very loud aircon, a weird smell in the room, the view on a blind wall and an annoying elevator system (at least when you have a room on the 17th floor). The additional breakfast buffet also didn't match the trendy appearance of the hotel. It was so basic (for example: no fruit, only very simple sandwich bread) that we decided to have breakfast at the cafe next door (which was really nice actually!) every single day.

Khuyết điểm: Complementary coffee early in morning would have been great.

10,0 Tuyệt hảo

Ưu điểm: Great ambiance, staff was professional and friendly.

Khuyết điểm:

7,1 Tốt

Ưu điểm: Good location. Comfy.

Khuyết điểm: Just like the other gay said. You have to tell them several times to solve the problem. They reply with smiles but nothing is really done. Hard ro charge the phone from the plug. Somerhjngs wrong

10,0 Tuyệt hảo

Ưu điểm: Quiet

Khuyết điểm: Had one breakfast and it was average to good

5,4 Ổn

Ưu điểm: High end hotel in central New York location

Khuyết điểm: The smoke alarms repeatedly discharged during the night. I had security check the room for any problem at 2am and none was found. Alarm went off again at 6am. I expected the management to make some concession on the room bill, and they said they would look into it, given what had happened. When I arrived back at the UK I see that I have been charged the full amount plus several of the many hidden extras that accompany this hotel. I will definitely not stay here again - we had a far better experience at Hilton Doubletree, Times Square at a fraction of the cost.

Ưu điểm: HGU Hotel is in an excellent location close to everything. Our room was very clean and comfortable. The staff were very very friendly and helpful.

Tốt7,5

Tuyệt hảo9,2

Ưu điểm: The Staff for super friendly and professional. They assisted us with every question we asked. The security was a great help with giving up directions on how to take the subway. We felt welcomed the moment we stepped foot inside the HGU!

Tuyệt hảo9,6

Ưu điểm: Great room service

Tuyệt hảo10,0

Ưu điểm: Stayed on a Saturday evening for a birthday celebration with friends. Everything was perfect! The rooms were clean and stylish and the bed was so comfortable we joked that if there was no checkout we would have slept till 3pm. Staff was very pleasant and helpful. Would totally stay again!

Tốt7,9

Ưu điểm: Good location Tiny room, but clean Overall is not bad

Tuyệt hảo10,0

Ưu điểm: The room was extremely comfortable and quiet

Tuyệt hảo10,0

Ưu điểm: Fantastic decor and super clean! The air is fresh like no other hotel we’ve ever stayed in! The shower is fabulous and the linens are amazing!

Tốt6,3

Ưu điểm: The bed

Tuyệt hảo9,1

Ưu điểm: We were in town for NYE. The 3 of us fit snug, but the location was perfect!!! The bathroom in the room was nice. The staff was very friendly. It's an older hotel, but we were never in the room but to sleep. Like I said, perfect for us! They even gave us a roll away bed whem we needed a solution.

Khuyết điểm: Very bad service at the check-in counter. They offered me a bottle of Champagne to be ready in my room at my arrival, it wasn't there, they said they'd sent one no charge. Never arrived. A lady called saying it was my fault because I checked in too early. Horrible.

Khuyết điểm: Expensive for what you get: no natural light in the room (just a tiny window facing a tiny patio), super dark. Hotel is noisy, you can hear other guests walking around, elevators being called, and if room located in the top floor there is music going until late. Room size is decent, bathroom is tiny. Not a lot of space to save your staff. There are almost no common areas (at least at the time we write this).

10,0 Tuyệt hảo

Ưu điểm: HGU Hotel is in an excellent location close to everything. Our room was very clean and comfortable. The staff were very very friendly and helpful.

Khuyết điểm:

7,5 Tốt

Ưu điểm:

Khuyết điểm: I found that I was charged for payment beyond the cost of the stay and the hotel did not answer the emails. Very disappointing that it's customer service

9,2 Tuyệt hảo

Ưu điểm: The Staff for super friendly and professional. They assisted us with every question we asked. The security was a great help with giving up directions on how to take the subway. We felt welcomed the moment we stepped foot inside the HGU!

Khuyết điểm: I am sure that they did the best they could, with us being the last to check in, due to terrible shuttle service. But our view was us looking into other guests suites and at a brick wall.

9,6 Tuyệt hảo

Ưu điểm: Great room service

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: Stayed on a Saturday evening for a birthday celebration with friends. Everything was perfect! The rooms were clean and stylish and the bed was so comfortable we joked that if there was no checkout we would have slept till 3pm. Staff was very pleasant and helpful. Would totally stay again!

Khuyết điểm:

7,9 Tốt

Ưu điểm: Good location Tiny room, but clean Overall is not bad

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: The room was extremely comfortable and quiet

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: Fantastic decor and super clean! The air is fresh like no other hotel we’ve ever stayed in! The shower is fabulous and the linens are amazing!

Khuyết điểm:

6,3 Tốt

Ưu điểm: The bed

Khuyết điểm: Room.ie extremely small, we did not have daylight coming in. Rooftop was mostly closed

9,1 Tuyệt hảo

Ưu điểm: We were in town for NYE. The 3 of us fit snug, but the location was perfect!!! The bathroom in the room was nice. The staff was very friendly. It's an older hotel, but we were never in the room but to sleep. Like I said, perfect for us! They even gave us a roll away bed whem we needed a solution.

Khuyết điểm: Kayak offered me room preferences, like 1 or 2 beds. We had 3 people with us so I needed 2 beds. I wasn't notified we didn't get the 2 beds until we checked in!

Ưu điểm: Awesome gym with a small lap pool! Our room was large and very comfortable bedding. Room was quiet

Tuyệt hảo9,6

Ưu điểm: Nice place

Tuyệt hảo10,0

Ưu điểm: The bed was comfy, the room huge, they were able to accommodate my dog, and we loved the Turkish Hamamm!

Tuyệt hảo9,0

Ưu điểm: Staff is amazing

Tuyệt hảo8,3

Ưu điểm: The room was beautiful the toiletries top quality. The dishes and glassware absolutely perfect. The front staff very polite.

Tuyệt hảo8,3

Ưu điểm: The rooms are very spacious and you have the option of a little kitchen-net. For that we are peculiar about what we eat, was nice. Trader Joe’s is just two blocks down the street. They are super pet friendly and the SPA facilities are truly incredible, perfect after a stressful day walking around or working in the over crowed New York City.

Ưu điểm: Good amenities, extremely clean, fast WiFi. The operations manager - Yolanda is incredibly sweet and welcoming ready to assist with any problem or inquiry.

Khuyết điểm: The reception staff is not well trained and doesn’t know how to approach business travelers. Upon arrival and during my stay I have been treated rather rudely by a receptionist whose name was Natalia which I attribute to lack of experience and proper training.

10,0 Tuyệt hảo

Ưu điểm: Large suite style rooms, beautiful interior design.

Khuyết điểm:

7,1 Tốt

Ưu điểm: the turkish hammam is amazing! I recommend getting the hammam service

Khuyết điểm: rooms are pretty small but very nice

10,0 Tuyệt hảo

Ưu điểm: From the fact that we could bring the puppy to the bar awesome all around!

Ưu điểm: Awesome gym with a small lap pool! Our room was large and very comfortable bedding. Room was quiet

Khuyết điểm: Costs a fortune to stay there!

9,6 Tuyệt hảo

Ưu điểm: Nice place

Khuyết điểm: Bathroom small Lobby needs new coat of white paint

10,0 Tuyệt hảo

Ưu điểm: The bed was comfy, the room huge, they were able to accommodate my dog, and we loved the Turkish Hamamm!

Khuyết điểm: None.

9,0 Tuyệt hảo

Ưu điểm: Staff is amazing

Khuyết điểm: The next door guest and their pot odor all night.

8,3 Tuyệt hảo

Ưu điểm: The room was beautiful the toiletries top quality. The dishes and glassware absolutely perfect. The front staff very polite.

Khuyết điểm: The pool staff not kid friendly. The one Male watching the pool kept yelling at my kids about jumping into the pool. Not cool. They weren't diving just jumping in.

8,3 Tuyệt hảo

Ưu điểm: The rooms are very spacious and you have the option of a little kitchen-net. For that we are peculiar about what we eat, was nice. Trader Joe’s is just two blocks down the street. They are super pet friendly and the SPA facilities are truly incredible, perfect after a stressful day walking around or working in the over crowed New York City.

Khuyết điểm: We had a little issue with the air conditioner, we had to move 3 rooms but the staff and manager was very gracious and very fast with their response.

Ưu điểm: It was my birthday and I received no acknowledgment. Secondly I asked 4 times for ice and a bucket and never received it.

Tốt6,3

Ưu điểm: Location was great

Tuyệt hảo10,0

Ưu điểm: Very clean

Tuyệt hảo10,0

Ưu điểm: The rooftop pool was a real selling point.

Tuyệt hảo10,0

Ưu điểm: Staff were attentive, check in was smooth and easy, and rooms were comfortable.

Tuyệt hảo10,0

Ưu điểm: Gym and pool very good

Tuyệt hảo10,0

Ưu điểm: Comfort, sheets, size

Tuyệt hảo9,2

Ưu điểm: Amazing location, room was clean and tidy. Pool was amazing after a long hot day of walking around.

Tuyệt hảo9,7

Ưu điểm: Pool

Tuyệt hảo10,0

Ưu điểm: Friendly very helpful staff, rooftop pool was a big plus as we visited in August so was hot! Very relaxing to spend a few hours by the pool before heading out to explore NYC. Great location for exploring major sites - most are walking distance away.

Ưu điểm: It was my birthday and I received no acknowledgment. Secondly I asked 4 times for ice and a bucket and never received it.

Khuyết điểm:

6,3 Tốt

Ưu điểm: Location was great

Khuyết điểm: I thought it was extremely expensive for what you got. The pool was tiny, quite dirty and closed for a function when I was there. How about preferences for guests rather than private events?

10,0 Tuyệt hảo

Ưu điểm: Very clean

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: The rooftop pool was a real selling point.

Khuyết điểm: Pool closed at 7 pm. Too early.

10,0 Tuyệt hảo

Ưu điểm: Staff were attentive, check in was smooth and easy, and rooms were comfortable.

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: Gym and pool very good

Khuyết điểm: Expensive

10,0 Tuyệt hảo

Ưu điểm: Comfort, sheets, size

Khuyết điểm: The art sucked and it hurts the interior design. They do need art but much better.

9,2 Tuyệt hảo

Ưu điểm: Amazing location, room was clean and tidy. Pool was amazing after a long hot day of walking around.

Khuyết điểm: Found some of the staff to be quite rude and stand-offish. Felt like some of them didn’t want to be there or want to help - especially at the rooftop bar.

9,7 Tuyệt hảo

Ưu điểm: Pool

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: Friendly very helpful staff, rooftop pool was a big plus as we visited in August so was hot! Very relaxing to spend a few hours by the pool before heading out to explore NYC. Great location for exploring major sites - most are walking distance away.

Khuyết điểm: Didn’t know about facilities charge until check out and that it included 10 dollar mini bar credit! It was too late for us to use on checkout!

Ưu điểm: The location was excellent - perfect for us as we wanted to be in and around Times Square and Broadway. Plus many important tourist spots were within walking distance and there were numerous restaurants nearby which made life easier.

Ổn5,8

Ưu điểm: Staff were friendly and helpful. They did a good job cleaning the room. Loved the location.

Tuyệt hảo9,4

Ưu điểm: Location and comfort

Tốt7,0

Ưu điểm: Location

Tốt6,7

Ưu điểm: Good location

Tốt6,7

Ưu điểm: I liked the location since it is in the middle of the Times Square. It was easy to get around especially since I was planning on watching a musical. The subway station was also quite close, which helped me get around.

Tốt7,9

Ưu điểm: The room was very comfortbale and clean. It was also very modern. Location was perfect. Able to check bags there after you check out so you can enjoy the city still.

Tuyệt hảo10,0

Ưu điểm: Everything fabulous

Tuyệt hảo10,0

Ưu điểm: The location is great. The Staff are very friendly and accommodating. The hotel is very clean. The bed was very comfortable. The lounge was cozy and the drinks were delicious.

Tốt7,5

Ưu điểm: Middle of the city

Tuyệt hảo9,2

Ưu điểm: Great location and upon check in we were greeted by a wonderful man that upgraded us to a higher floor when he saw how excited my teenage daughter was to be there

Tốt6,3

Ưu điểm: I’ve stayed here before when my kids were younger. I heard it was recently renovated. Not sure where. The rooms were dark. I felt could have been more modern. Bathrooms felt old. Headboards were nice. It was just okay. When I go on vacation I like to feel like I’m in a clean fresh resort style bedroom,inviting . I think that because the outside was under Reno and you had to enter through the side garages. May have made an impact as well. Really dark feeling. Very little interaction with staff. The lady who checked us is was wonderful. Very pleasant. I think if I stayed in new you’re city again I would like it to be a little more upscale.

Ưu điểm: The location was excellent - perfect for us as we wanted to be in and around Times Square and Broadway. Plus many important tourist spots were within walking distance and there were numerous restaurants nearby which made life easier.

Khuyết điểm: The room was nice with a good view but the lighting could have been better - a little more brightness in the room would help!

5,8 Ổn

Ưu điểm: Staff were friendly and helpful. They did a good job cleaning the room. Loved the location.

Khuyết điểm: The room was in poor condition. Poor patch work on the ceiling. Cracks in the tub. Cracks in the sink. Rust stains on the rest room counter. No working rest room fan. Blow dryer didn't work. No in and out with the car I rented, made me waste my money.

Ưu điểm: I liked the location since it is in the middle of the Times Square. It was easy to get around especially since I was planning on watching a musical. The subway station was also quite close, which helped me get around.

Khuyết điểm: Some of the staff members weren't amicable. The room was not particularly clean, and the smell disturbed me a bit.

7,9 Tốt

Ưu điểm: The room was very comfortbale and clean. It was also very modern. Location was perfect. Able to check bags there after you check out so you can enjoy the city still.

Khuyết điểm: The main entrance is closed for construction, the pool is a lap pool only, upon checking in they tried to collect the $40 nightly resort fee again, I had to prove to them I had already paid it through booking and then they said I had to pay a $150 deposit in case i order anything to my room. The cable did not work in our room.

10,0 Tuyệt hảo

Ưu điểm: Everything fabulous

Khuyết điểm: Bed small

10,0 Tuyệt hảo

Ưu điểm: The location is great. The Staff are very friendly and accommodating. The hotel is very clean. The bed was very comfortable. The lounge was cozy and the drinks were delicious.

Khuyết điểm: Our bathroom was small but it wasn’t a problem since there were only two of us .

Ưu điểm: Great location and upon check in we were greeted by a wonderful man that upgraded us to a higher floor when he saw how excited my teenage daughter was to be there

Khuyết điểm: we only stayed one night - so it was fine

6,3 Tốt

Ưu điểm: I’ve stayed here before when my kids were younger. I heard it was recently renovated. Not sure where. The rooms were dark. I felt could have been more modern. Bathrooms felt old. Headboards were nice. It was just okay. When I go on vacation I like to feel like I’m in a clean fresh resort style bedroom,inviting . I think that because the outside was under Reno and you had to enter through the side garages. May have made an impact as well. Really dark feeling. Very little interaction with staff. The lady who checked us is was wonderful. Very pleasant. I think if I stayed in new you’re city again I would like it to be a little more upscale.

Ưu điểm: We checked in early and they upgraded us to a City View room at no charge to get us in and settled so we could explore NYC. That was an example of the staff going above and beyond to make our experience great.

Tuyệt hảo9,2

Ưu điểm: Excellent location in the heart of Time Square

Tuyệt hảo9,6

Ưu điểm: Great location with everything nearby! Close to all the restaurants and theatres. The room we had was large and clean. The decor was dated and carpet old but everything else was fine.

Tuyệt hảo10,0

Ưu điểm: The staff was very helpful and very professional .Location is great as well

Ổn5,8

Ưu điểm: Location

Kém1,0

Ưu điểm: Nothing... I checked out early

Ổn5,8

Ưu điểm: Location

Tốt7,9

Ưu điểm: Staff and location were great. Especially the doormen, they were extremely accommodating and loved entertaining my 2 year old daughter

Ưu điểm: We checked in early and they upgraded us to a City View room at no charge to get us in and settled so we could explore NYC. That was an example of the staff going above and beyond to make our experience great.

Khuyết điểm: Not a thing. Great Hotel.

9,2 Tuyệt hảo

Ưu điểm: Excellent location in the heart of Time Square

Khuyết điểm: Aircon in lobby too cold

9,6 Tuyệt hảo

Ưu điểm: Great location with everything nearby! Close to all the restaurants and theatres. The room we had was large and clean. The decor was dated and carpet old but everything else was fine.

Khuyết điểm: No lounge area downstairs - unless you want to hang out at the Stingers bar (not inviting)

10,0 Tuyệt hảo

Ưu điểm: The staff was very helpful and very professional .Location is great as well

Khuyết điểm: Nothing negative

5,8 Ổn

Ưu điểm: Location

Khuyết điểm: The reception is not very kind. The superior room had a view of the parking lot or the construction site. Breakfast was included in the booking confirmation for 3 people at the time of booking, but the hotel did not give only 2 people, the third had to be paid.

1,0 Kém

Ưu điểm: Nothing... I checked out early

Khuyết điểm: Upon arrival checking in at the front desk was a terrible experience. The lady at check-in Was rude . The Hotel description says that they rooms had been Remodeled and update. Worn out carpet and mold in bathroom !

5,8 Ổn

Ưu điểm: Location

Khuyết điểm: The reception is not very kind. The superior room had a view of the parking lot or the construction site. Breakfast was included in the booking confirmation for 3 people at the time of booking, but the hotel did not give only 2 people, the third had to be paid. There are several times that the accommodation fee is locked and one has not been unlocked for more than two weeks. Not recommended!

7,9 Tốt

Ưu điểm: Staff and location were great. Especially the doormen, they were extremely accommodating and loved entertaining my 2 year old daughter

Ưu điểm: Location is amazing - just 20 minutes to Times Square and 5th Ave. Staff was very friendly, rooms very clean and modern, as well as bathrooms. Me and my friend really enjoyed our stay at Pod 51. Best wishes from Lithuania.

Kém1,0

Ưu điểm: The location and the rooftop (which is actually quite smaller in person than the pictures suggest)

Tuyệt hảo9,2

Ưu điểm: The room was clean and the staff were very nice. The location was very central with lots of restaurants and shops around plus it was very easy to find.

Ổn5,4

Ưu điểm: Room and facilities were clean

Ổn5,8

Ưu điểm: The location was really great in Manhattan. Close to public transportation. Generally the rooms and shared bathroom were kept clean. The coffee at the cafe in the hotel was great and service was generally friendly.

Tuyệt hảo9,2

Ưu điểm: Location was really good and hotel was clean and just perfect for our four days trip to New York!

Tuyệt hảo9,6

Ưu điểm: good enoough

Tuyệt hảo9,2

Ưu điểm: It was in a perfect location! Close to everything you need to see in Manhattan! Many Metro stations close

Kém1,0

Ưu điểm: The rooftop did not disappoint.

Tốt6,3

Ưu điểm: Location was good, I like the view in rooftop. Personnel was kind. Room was small but it was ok for me, I liked it.

Khuyết điểm: At $--- a night this hotel has the worst price value relationship of any hotel I have stayed in in NY. Shared bathroom and bunk beds. Tiny room. A bad joke.

10,0 Tuyệt hảo

Ưu điểm: Location is amazing - just 20 minutes to Times Square and 5th Ave. Staff was very friendly, rooms very clean and modern, as well as bathrooms. Me and my friend really enjoyed our stay at Pod 51. Best wishes from Lithuania.

Khuyết điểm: The AC in rooms could be a liitle bit quieter.

1,0 Kém

Ưu điểm: The location and the rooftop (which is actually quite smaller in person than the pictures suggest)

Khuyết điểm: The rooms were like dorm rooms, so tiny and they pushed the small bed up against the wall like a dorm. Very unappealing aesthetically. The bed was also so uncomfortable. The staff was also very dry and they made it so difficult to check in/out.

9,2 Tuyệt hảo

Ưu điểm: The room was clean and the staff were very nice. The location was very central with lots of restaurants and shops around plus it was very easy to find.

Khuyết điểm: The room is small but it was perfect for a one or two night stay in a city where you won't be spending much time in the hotel room.

5,4 Ổn

Ưu điểm: Room and facilities were clean

Khuyết điểm: Arrived after travelling 26hrs from Australia. We were tired and keen for a shower. Tried 4 different shared bathrooms on our floor and none had hot water. Went down stairs to ask the staff member at the desk (couldn’t call reception from the room phone). Guy at the desk brushed it off, told me to wait for the water to get hot. It didn’t. Next morning we asked again, they told us they were aware and it would be fixed by 12-1pm. We accept this and understand it is not the receptionists fault. I call at 2pm, they tell us it will be around 7-7:30pm. We head back at 11pm to find there is still no hot water. The next morning at 7am when there is still no hot water we pull the pin and move hotels. Pod51 gave me the rest of my money back for the stay and gave me a discount of $50USD but I had to ask for all of this. Could’ve been handled much better on the very first night we were there. It’s a shame we had a bad experience, if the water was good, it would’ve been great

5,8 Ổn

Ưu điểm: The location was really great in Manhattan. Close to public transportation. Generally the rooms and shared bathroom were kept clean. The coffee at the cafe in the hotel was great and service was generally friendly.

Khuyết điểm: Unfortunately, during the time of our stay, there was an issue with the water system and we didn’t have any hot water for three days. They kindly waived the “facility fees” at checkout, I’m assuming for all affected guests. However, I was also covered in bed bug bites which started to appear the day of checkout. We were staying in a bunk bed and only I had the bites. Luckily my partner was not affected on the top mattress. I emailed the hotel about the experience, but have not heard back from them.

9,2 Tuyệt hảo

Ưu điểm: Location was really good and hotel was clean and just perfect for our four days trip to New York!

Khuyết điểm: Employees could be nicer.

9,6 Tuyệt hảo

Ưu điểm: good enoough

Khuyết điểm: everythung was ok

9,2 Tuyệt hảo

Ưu điểm: It was in a perfect location! Close to everything you need to see in Manhattan! Many Metro stations close

Khuyết điểm: It was a little pricy

1,0 Kém

Ưu điểm: The rooftop did not disappoint.

Khuyết điểm: There was an unresolved water main issue that disrupted the comfort of the stay.

6,3 Tốt

Ưu điểm: Location was good, I like the view in rooftop. Personnel was kind. Room was small but it was ok for me, I liked it.

Khuyết điểm: Only thing that i didnt like about the room was cleaning. We saw hairs on pillow.. and we slept without pillow because of it. And its a little problem but, body wash bottle was empty. I hope they can change the sheets and pillow cases and refill bottles next time

Ưu điểm: I liked everything about Yotel. It was close to time square and everything else we wanted to do. The bed was very conformable and staff were very friendly.

Tuyệt hảo9,2

Ưu điểm: A clean and aesthetic hotel, Cool lighting in the room, Delicious food in the restaurant with a great view, And a modern and up-to-date gym

Tuyệt hảo9,6

Ưu điểm: didn t try

Tốt7,1

Ưu điểm: Yvonne the day manager was brilliant. Kudos to her for fixing the issue with our reservation date change. The bed was very comfortable. Location was decent. the outside patio area was very nice for relaxing in the sun.

Tốt7,0

Ưu điểm: Pretty streamlined check in and check out. We also had the early and late checkout options that made planning our trip easier!

Ưu điểm: Yvonne the day manager was brilliant. Kudos to her for fixing the issue with our reservation date change. The bed was very comfortable. Location was decent. the outside patio area was very nice for relaxing in the sun.

Khuyết điểm: We had an issue with our stay and called the front desk 8 times. No one ever answered the phone. "Joe the manager" was arrogant and lied about everything he said he was doing to help with the situation.

7,0 Tốt

Ưu điểm: Pretty streamlined check in and check out. We also had the early and late checkout options that made planning our trip easier!

Khuyết điểm: Vending machine had some issues. The rooms could have had better lighting. When trying to do my makeup it was hard to tell if it looked right. Also needed more wash cloths.

10,0 Tuyệt hảo

Ưu điểm: Great location. Unique design

Khuyết điểm: No door separating the washroom. Just a curtain

5,0 Ổn

Ưu điểm:

Khuyết điểm: I made my booking for an event I was attending. The booking was made for aug 31st 6:00 pm my confirmation came with the incorrect dates. I called hotel immediately and they told Me to address it with booking. I have tried multiple times to reach you guys. Can someone please reach out to me

Khuyết điểm: Staff....never in my life have I come across such rude and curt staff who were less than helpful ...with the exception of d lovely staff in d luggage storage sept downstairs ...they were so so nice. As for reception or front desk iv never met anyone as rude as the girl I dealt with...so rude n when I suggested she shud change her attitude she told me ‘I don’t care mam’ that speaks for itself. We asked a ‘porter’ for directions to a theatre n his reply was ‘do u own a phone? Then use it’ and that was it,we were left wondering ..... bathroom door in our tiny room was broken, got no towels n had to ask, noise all night from generator outside just below, no luggage room for guests staying 4 days, now I know why I was getting emails pre departure to know if I wanted to update at extra cost, no facilities once u heck out at 12 and our flight not till that night, had to change in toilets. Again.....nah

Ưu điểm: Bed was amazing, view was pretty cool and the location is amazing too

Khuyết điểm: The first woman we delt with to check in was a bit blunt and slightly unwelcoming to deal with

6,7 Tốt

Ưu điểm: Good location.

Khuyết điểm: The price is far from being the one that in booking. At the end you pay around 6% more then the price that appear in booking. Additional, the hotel take money, 11$+ on package that you order to the hotel.

7,1 Tốt

Ưu điểm: Location

Khuyết điểm: Check in staff were rude and said we could only use one card to pay resort fee and holding deposit. We were advised at check out this wasn’t the case.

6,3 Tốt

Ưu điểm: Location to Times Square

Khuyết điểm: Staff was not helpful with knowing how to use elevators etc. no direction was given. Just handed a room key.

7,1 Tốt

Ưu điểm: Close to all events.

Khuyết điểm: Dark hallways and not enough hot water in the mornings.

7,5 Tốt

Ưu điểm: Cleanliness of the room and the location of the hotel.

Khuyết điểm: Staff attitude not welcoming, poor communication and lots of hidden costs. No coffee maker in the room.

Khuyết điểm: The first room, Superior Queen, was so small you couldn't do anything but walk to the bed, bathroom had sliding door that didn't close completely, dark halls, window with view of the top of buildings and sky and loud neighbors who made it impossible for us to stay in that room. After complaint we were upgraded to VIP room on higher floor. Was better and bigger. View was very nice but the rug was filthy and looked like it hadn't been shampooed in years, bathroom so small the tissue laid on your leg and shower curtain on the other leg. No room service so couldn't order breakfast, lunch or dinner if you wanted to stay in.

5,4 Ổn

Ưu điểm: House keeping staff really friendly. Reception staff polite even when people jumping the queue

Khuyết điểm: No hot water available for one of the mornings no apology from anyone not even the manager. Staff down stairs generally grumpy

Ưu điểm: Loved the lobby, the bed was super comfortable and the room was very quiet.

Ổn4,6

Ưu điểm: Beds were comfy and there was a good TV

Bình thường3,0

Ưu điểm: room was clean and the location was good

Tốt7,9

Ưu điểm: The staff were excellent, every single person I met was professional and so helpful, reception, delivery of my breakfast room service, concierge/luggage and the bellman all were of such a high standard. Location is perfect and would encourage me to stay again.

Ưu điểm: The location of the Hotel is AMAZING! You can walk to everywhere in Midtown. Grand Central, 5th Avenue shopping, Times Square, Empire State, Central Park, etc. The King Size bed was very comfortable too! Good sleeping after long days of walking.

Ổn5,8

Ưu điểm: Location

Tốt6,7

Ưu điểm: Magnyd building with loads of character. The lobby and foyer are just lovely

Tuyệt hảo10,0

Ưu điểm: The location was perfect. The hotel was very nice and all but one of the staff were friendly and courteous. Excellent doorman both weekday and weekend. Extra kudos to the doorman who made our weekend exceptional.

Tốt7,5

Ưu điểm: Location was excellent. you can easly walk to many Manhattan attractions, especialy Times Square, Brooadway, Fifth Avenue, Central Park, Empire State etc. Grand Central Terminal were very close to the hotel.

Bình thường3,7

Ưu điểm: Location is great Lobby is impressive

Tốt7,5

Ưu điểm: The location is great! Very essential area, near a lot of great shops and restaurants! The lobby is lovely, great architecture is beautiful. The food at the Roosevelt is very good.

Ưu điểm: Loved the lobby, the bed was super comfortable and the room was very quiet.

Khuyết điểm: Rooms outdated, could do with an upgrade.

4,6 Ổn

Ưu điểm: Beds were comfy and there was a good TV

Khuyết điểm: Rooms were dirty, very outdated. The bathrooms were very out dated and needed a serious clean/update. Upon checking in, we were told we would need to pay £195 EXTRA to use the WiFi for 4 days!!! We were told this facility charge was not optional, even though on my paperwork there was no information telling us that at all! The staff checked my paperwork, agreed there was nothing stating that the extra fee but told us we had to pay it anyway! So, extremely expensive stay and if I knew about the extra charge I would have not stayed there! the rooms were very disappointing, Considering the price. AVOID.

3,0 Bình thường

Ưu điểm: room was clean and the location was good

Khuyết điểm: Rooms were shabby, and the hotel should never have been rated 4 stars.

7,9 Tốt

Ưu điểm: The staff were excellent, every single person I met was professional and so helpful, reception, delivery of my breakfast room service, concierge/luggage and the bellman all were of such a high standard. Location is perfect and would encourage me to stay again.

Khuyết điểm: Room was very dated and tired, a/c is to noisy and filters so dirty. Bathroom also tired, with cracks and missing tiles, so a little uncomfortable. During the morning rush/cleaning, lifts are so busy and took 10 minutes to wait which is very unusual. Street noise and noise from other guests which I could hear from my room was not great, so not 100% sure if I would return, depends if only business or with my family.

Khuyết điểm: Stinking small Rooms, dirty carpets, "very very rude front desk on all interactions" - they will ensure that you feel miserable and as-if you are staying for free, pathetic house keeping, okay location. Maybe ok for business travellers or people who like vintage hotels... Btw property photos also LIE mostly.

8,3 Tuyệt hảo

Ưu điểm: The location of the Hotel is AMAZING! You can walk to everywhere in Midtown. Grand Central, 5th Avenue shopping, Times Square, Empire State, Central Park, etc. The King Size bed was very comfortable too! Good sleeping after long days of walking.

Khuyết điểm: Although the Hotel Hall is beautiful, you can tell that the Hotel needs some renovation inside to get a more modern look, specially the rooms and the carpet.

5,8 Ổn

Ưu điểm: Location

Khuyết điểm: Outdated cheap hotel. Great on a budget and if you dont plan to spend much time there

6,7 Tốt

Ưu điểm: Magnyd building with loads of character. The lobby and foyer are just lovely

Khuyết điểm: The rooms however were a tad disappointing Small - our standard room ( not at standard rates !!) was a bed and no room for any bags. Needless to say we asked for an upgrade and was bigger but not by much No refrigerator ( suppose doesn’t matter) Not sure if I would stay again maybe rather walk in check it out and book elsewhere

10,0 Tuyệt hảo

Ưu điểm: The location was perfect. The hotel was very nice and all but one of the staff were friendly and courteous. Excellent doorman both weekday and weekend. Extra kudos to the doorman who made our weekend exceptional.

Khuyết điểm: Was disappointed that the Rooftop Bar / Lounge was under renovation and inaccessible. Understand from locals that it's been under renovation for quite some time. Ignored by the bartender in the lounge off of the lobby.

7,5 Tốt

Ưu điểm: Location was excellent. you can easly walk to many Manhattan attractions, especialy Times Square, Brooadway, Fifth Avenue, Central Park, Empire State etc. Grand Central Terminal were very close to the hotel.

Khuyết điểm: Staff might be more polite and helpful.

3,7 Bình thường

Ưu điểm: Location is great Lobby is impressive

Khuyết điểm: Room was completely outdated
Bathroom was ridiculously small with cobbled together fixtures
No response from staff after initial complaint
Stay away from this place Way to many other choices

7,5 Tốt

Ưu điểm: The location is great! Very essential area, near a lot of great shops and restaurants! The lobby is lovely, great architecture is beautiful. The food at the Roosevelt is very good.

Khuyết điểm: The rooms are very dated and the bathrooms need to be renovated.

Ưu điểm: Very good budget option in New York, small but convenient rooms, great location.

Ổn5,0

Ưu điểm: Convenience of location.

Tuyệt hảo9,2

Ưu điểm: Excellent location, helpful staff, quiet.

Tốt7,1

Ưu điểm: Staff was nice, everything was always clean and location was great.

Tốt6,7

Tốt6,3

Ưu điểm: Central location, interior of the room is nice

Ổn5,0

Tuyệt hảo8,8

Ưu điểm: The location, lobby, and bar area were great!

Tuyệt hảo8,8

Ưu điểm: The location and staff were great

Tuyệt hảo9,6

Ưu điểm: I really liked the room - it is a bit on the small side, but the hotel experience outweighed this and it is all I needed for my 1 week trip. The rooftop bar is closed at the moment, but once it is done definitely check it out, I have stayed here a few times.

Ưu điểm: Very good budget option in New York, small but convenient rooms, great location.

Khuyết điểm:

5,0 Ổn

Ưu điểm: Convenience of location.

Khuyết điểm: Very poor service from staff. Extremely poor finishes. More of a hostel than a hotel and definitely not 4-star quality as advertised. Additionally, had some valuables stolen from my room and had no follow up from hotel staff. This includes no response to emails sent to the GM.

9,2 Tuyệt hảo

Ưu điểm: Excellent location, helpful staff, quiet.

Khuyết điểm: Nothing

7,1 Tốt

Ưu điểm: Staff was nice, everything was always clean and location was great.

Khuyết điểm: I would love to be able to leave the curtains open.

6,7 Tốt

Ưu điểm:

Khuyết điểm: Extremely small room even by nyc standards

6,3 Tốt

Ưu điểm: Central location, interior of the room is nice

Khuyết điểm: Very small beds, not even queen size. Staff not attentive. Corridors need updating, are old and weary. Bathroom is small and old, noisy rooms

5,0 Ổn

Ưu điểm:

Khuyết điểm: It looks like prison or hostel. The rooms are very small. No TV channels, forget us open:), tv has problems with signal. Will not come back.

8,8 Tuyệt hảo

Ưu điểm: The location, lobby, and bar area were great!

Khuyết điểm: Tiny, Tiny, TINY rooms and bathrooms. The entire hotel’s water stopped working 30 seconds after I got in the shower (on my birthday, 1 1/2 hours before our brunch reservations) and we never got anyone to come to our room or even an answer to what the problem was. Luckily, I had friends 8 floors down who’s water was luckily working until I got out of their shower.

8,8 Tuyệt hảo

Ưu điểm: The location and staff were great

Khuyết điểm: The rooms were small and the bathroom was tiny. The lobby and bar areas were v dark

9,6 Tuyệt hảo

Ưu điểm: I really liked the room - it is a bit on the small side, but the hotel experience outweighed this and it is all I needed for my 1 week trip. The rooftop bar is closed at the moment, but once it is done definitely check it out, I have stayed here a few times.

Khuyết điểm:

1,0 Kém

Ưu điểm: Location only

Khuyết điểm: The hotel is really lousy. The front desk person was extremely rude, obnoxious and hostile. The room assignment was very horrible, dark, dirty, and old. Lousy experience!!! Charged extra for nothing.

5,0 Ổn

Ưu điểm: Location and price

Khuyết điểm: Awesome patio closed until 5 and most of it closed off for construction. Restaurant in building was no more despite advertising it still and just used for continental breakfast. Hallway to room dirty and dingy. No coffee in rooms. 4 star a stretch.

Ưu điểm: I had 2 rooms, I was told they were side by side, when I went to my 2nd room, there were guest already there! So I got put across the floor. No water in sink as far as hot water, no water came out at all! Second room had NO towels! For what I paid, very disappointed!

Tuyệt hảo8,8

Ưu điểm: Room was fabulous

Ổn5,0

Ưu điểm: The bellmen and the ability to have my luggage held while I explored NYC

Khuyết điểm: The whole place was out of date. Our room needed a lot of upkeep. The wallpaper was peeling off the walls, paint chipped off everywhere, just in general it needed a face lift/TLC. There was a tube sock between the mattress and box spring?! Some hotels put mints on your pillow, this one left a tube sock under the mattress... I would think, due to location, this hotel would want to keep their place up to date and looking amazing, but I guess they get guests based on location not how nice their facility is. It appeared the only thing new in the room in the last 20 years was the tv.

2,0 Bình thường

Ưu điểm: Ubicacion

Khuyết điểm: No ice machine working,the charge of the gym,water and other for night.No explain how to used the refill drink water,gym ubication.

8,8 Tuyệt hảo

Ưu điểm: Excellent location-close to attractions,restaurants,subway!

Khuyết điểm:

2,9 Bình thường

Ưu điểm: Nothing.

Khuyết điểm: This property was another $120 more than finalized on booking.com. We checked out for $870 and the price they handed us at check it was $1000 which is complete misguiding and conniving.

6,3 Tốt

Ưu điểm: location

Khuyết điểm: the bathroom quality

4,0 Ổn

Ưu điểm: Just a few blocks to Time Squares.

Khuyết điểm: Old room: stains on room carpet, bathroom, hall way, some things left on floor and stained carpet.

4,2 Ổn

Ưu điểm: Location and nice. attitude of some staff

Khuyết điểm: Dirty walls and carpets and the bathe had been badly patched, disgusting...especially at that price!!!!

9,6 Tuyệt hảo

Ưu điểm: The area walking distance from time square

Khuyết điểm: Front desk not very informative or concierge not familiar with surroundings or recommendation

7,5 Tốt

Ưu điểm: Great location. everything was with in a walk-able distance.

Khuyết điểm: The carpets on the halls need to be changed, the are old and dirty. The rooms need to be updated as well.

5,8 Ổn

Ưu điểm: I had 2 rooms, I was told they were side by side, when I went to my 2nd room, there were guest already there! So I got put across the floor. No water in sink as far as hot water, no water came out at all! Second room had NO towels! For what I paid, very disappointed!

Khuyết điểm:

8,8 Tuyệt hảo

Ưu điểm: Room was fabulous

Khuyết điểm: Nothing

5,0 Ổn

Ưu điểm: The bellmen and the ability to have my luggage held while I explored NYC

Khuyết điểm: This hotel may have been 4 stars back when it was first built but time and traffic have not been kind to this property. Wallpaper is peeling and furniture is battered, indicating high usage and little effort to maintain the facility's upkeep and appearance. The location IS excellent with convenient access to Times Square, the Theatre District and central subway transportation. The bellmen were super friendly and helpful, which was nice. Hard to justify the $180/night rate (including taxes/fees) but it IS in the heart of NYC... so there's that.

Ưu điểm: The location is great, its in front of Penn Station, Walking 15 min to time square, Macys walking 3 Min, Stop Bus Topview Tour only 2 min walking, Metro Station 1 min Walking. We were on the renovated room 1491 and was a 2queen was great.

Ổn4,2

Ưu điểm: Nothing not what was advertised

Bình thường3,8

Ưu điểm: There was nothing to like in that room

Ổn5,0

Ưu điểm: The location.

Tốt7,5

Ưu điểm: Location

Tuyệt hảo9,6

Ưu điểm: Location...

Ổn5,8

Ưu điểm: I enjoyed the friendly staff and the hard working housekeepers. It's so nice to hear a friendly "Hello". The room was very clean. You can't beat the location! It was close to subway and other points of interests.

Tuyệt hảo8,3

Ưu điểm: I always stay here when I’m in NYC I like the nostalgia and the location

Bình thường2,9

Bình thường2,5

Ưu điểm: Nothing everything was very bad cleaning, the shower wasn’t working our room had no towels and not sheets. It was the worst hotel I ever stayed

Kém1,0

Ưu điểm: Nothing but the location. Just remember that you are paying only for the location and nothing else. The room size and standard is worse than a Motel6 and you'll be thoroughly disappointed if you go with any kind of expectations.

Khuyết điểm: The elevator was dirty, the hallways were dirty, the outside and the lobby was clean and presentable but once we got on the elevator it was a mess! The hallways also look like a scene from out of a horror movie!! The beds were hard and creaking so loud, the linen smelled like a old man was sleeping on the bed and they just shake the sheets out. So nasty and disappointing!! The breakfast The raved about was a pastry and coffee!! Never Again

10,0 Tuyệt hảo

Ưu điểm: The location is great, its in front of Penn Station, Walking 15 min to time square, Macys walking 3 Min, Stop Bus Topview Tour only 2 min walking, Metro Station 1 min Walking. We were on the renovated room 1491 and was a 2queen was great.

Khuyết điểm: they Should put more people at front desk! I check in with computer that was great but to request info a make a line for 1 hour , to get my ticket for breakfast 45 min as well.

4,2 Ổn

Ưu điểm: Nothing not what was advertised

Khuyết điểm: Everything reminded me of the Hoyle from the shining

3,8 Bình thường

Ưu điểm: There was nothing to like in that room

Khuyết điểm: No fridge or microwave in room TV did not work

5,0 Ổn

Ưu điểm: The location.

Khuyết điểm: carpets have a awkward smell. the bathroom is very old and badly repaired. Repairs are very visible.

7,5 Tốt

Ưu điểm: Location

Khuyết điểm: Twin beds extremely uncomfortable, room needs a must renovations. It’s too old and all the elevators need to work.

9,6 Tuyệt hảo

Ưu điểm: Location...

Khuyết điểm: It was all good.

5,8 Ổn

Ưu điểm: I enjoyed the friendly staff and the hard working housekeepers. It's so nice to hear a friendly "Hello". The room was very clean. You can't beat the location! It was close to subway and other points of interests.

Khuyết điểm: I did not like the free breakfast. It was hard to find and located outside the hotel and down the street. The "free breakfast" place was not pleasant at all. The food items were rationed out and no seconds were allowed. When I compare this to other hotels this free breakfast is very poor and spare. I also didn't like the room location or the room itself. This also fell short of expectation for the price.

8,3 Tuyệt hảo

Ưu điểm: I always stay here when I’m in NYC I like the nostalgia and the location

Khuyết điểm:

2,9 Bình thường

Ưu điểm:

Khuyết điểm: Massive queues for check in and check out, dirty rooms, breakfast was a joke and it’s $20 to leave a couple of bags for the day with reception. Wouldn’t recommend to anyone.

2,5 Bình thường

Ưu điểm: Nothing everything was very bad cleaning, the shower wasn’t working our room had no towels and not sheets. It was the worst hotel I ever stayed

Khuyết điểm: I didn’t like everything

1,0 Kém

Ưu điểm: Nothing but the location. Just remember that you are paying only for the location and nothing else. The room size and standard is worse than a Motel6 and you'll be thoroughly disappointed if you go with any kind of expectations.