Nothing less than the existence of God can explain this funny world. His edgy sense of humor is manifest in all things. This occasional blog helps you take comfort, of a sort, from that divine finger in your eye.

Saturday, November 27, 2010

Gateway Support Fun

There are no agents available to chat with you right now. Please try again later.There are no agents available to chat with you right now. Please try again later.You have been removed from the queue. Please contact us by email.You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available. The average amount of time a customer has to wait is 00:48.Sujith (Listening)Sujith: Hi, my name is Sujith. How may I help you?lee haslup: I am trying to get HDMI audio to work on my netbook.lee haslup: I went to the Intel site looking for dirvers but they say I have a "custom" driver that they can;t update.Sujith: I will be glad to assist you with your inquiry.lee haslup: My netbook came with a windows 7 update which I have installed.Sujith: Could you please confirm the serial number or the SNID of your product is lxw80x01493207ff12500?lee haslup: That looks right. I copied it off the bottom of my netbook.Sujith: Did you purchase the product in the US or Canada?lee haslup: In the USSujith: Lee, the serial number does not match our records. Could you please recheck the serial number?Sujith: You may also provide SNID. It is an 11 digits number which can be found along with the serial number.lee haslup: the SNID is 93203275325Sujith: Lee, I see that the computer is out of warranty.Sujith: As a onetime best effort, I can provide you with some basic information or self help links to fix the issue.Sujith: May I know the exact issue with your computer?lee haslup: yes, pleaselee haslup: I have no audio on my HDMI connectionSujith: I will provide you a web link which would be helpful for you.Sujith: http://support.gateway.com/s/Mobile/2008/Tempest/2905998Rfaq7.shtmllee haslup: And the control panel lacks the device controls for it.lee haslup: I have already read that link. It didn;t seem to help.,Sujith: Was it working fine before?lee haslup: it has never workd. I didn't try it before I upgraded to Win 7lee haslup: I am hoping for a video driver updateSujith: How did you upgrade Windows operating system?lee haslup: on a dvd from microsoftlee haslup: there was a coupon included with my netbook when I got it.Sujith: When did you upgrade Windows operating system?lee haslup: Dec 2009 (less than 1 year ago)Sujith: Lee, I am sorry to inform you that technical assistance for this kind of issues are provided by our dedicated support team. They will help you resolve any software related issues.Sujith: They have the facility to connect to your computer remotely and resolve the issue. You can simply sit back and relax, see the unit work normally.Sujith: They offer various support packages including yearly subscriptions. A very nominal fee is associated with these packages.Sujith: If you wish to hear more on this team and their support packages, I shall setup a call back and our representative will call you at your convenience with these details.Sujith: Would you like me to setup the call back for you?lee haslup: yes. Sujith: For Setting up a callback may I have the below details:Sujith: 1. Telephone Number: 2. Alternate telephone number: 3. E-mail address: 4. Best time to call with time zone:lee haslup: The computer was purchased 1 year ago today, How long was my warrantylee haslup: 919.555.3641 (no alternate) bigleehimself@somedomain.comlee haslup: afternoons are best.lee haslup: eastern US time zone.Sujith: May I know then time zone?Sujith: Thank you.lee haslup: do you know the length of my warranty?Sujith: It is one year.lee haslup: Should have called yesterday then.lee haslup: Thanks. You've been no help. But not your fault.Sujith: I am really sorry for the inconvenience caused.Sujith: Thank you for contacting Acer Technical Support. Have a great day.Sujith has disconnected.