03 July 2019

UH Bristol receives the best overall hospital experience score of all general acute Trusts in national survey

University Hospitals Bristol has received the best overall
hospital experience score of all general acute Trusts in the
national patient survey.

Every year, the Care Quality Commission (CQC), the official
regulator of hospitals throughout England, carries out the National
Adult Inpatient Survey. The survey asks patients a range of
questions about their experiences in hospital. Results from the
2018 national inpatient survey were recently released.

In the 2018 survey, UH Bristol received the highest overall
hospital experience score of all general acute trusts nationally.
This is the second time in the last three surveys that UH Bristol
has achieved this top ranking.

Furthermore, UH Bristol performed better than the national
average on 14 survey questions, including on topics such as how
staff members worked as a team, being offered enough emotional
support, being treated with respect and dignity, and having
confidence and trust in staff.

Carolyn Mills, chief nurse at UH Bristol said:

"Our results from the 2018 CQC Inpatient Survey are testament to
the hard work and dedication of all of the staff at UH Bristol,
from those on the front line such as doctors, nurses and porters,
to those working behind the scenes such as lab technicians,
healthcare scientists, and pharmacists. Everyone's role is vital to
ensuring that our patients have the best experience they can.

We all work very hard to provide a caring and excellent service
to the communities we serve, and we're proud that these efforts are
reflected in the positive results of this survey. That being said,
we know there is always more we can do, and we will continue to do
all we can to offer the best possible service to all of our
patients".

The survey involved 144 NHS acute trusts in England, and
received responses from 76,668 patients nationally. A total of 63
questions were asked in the survey, which covered a wide range of
patients' experiences including being in the emergency department,
being on inpatient wards, their interaction with doctors and
nurses, their care and treatment, and their overall experience of
the services they received.