Helpdesk

Everything we do is based on years of experience in our industry.

Information technology is not only our business but it’s part of our business which means that we truly understand the frustrations of an IT infrastructure that doesn’t quite perform as it should.

That’s why we have a range of service level agreements that work in harmony with our customers. From SAP Business One to Sage 200, from bespoke solutions through to ad hoc schemes, we’ve got you covered.

All of our helpdesk technicians are multiskilled both in implementation and maintaining business software solutions, such as SAP Business One and Sage 200. We’ve been maintaining these titles since their original release to the UK market, this means we know a thing or two about how they work which in turn means we’re generally able to resolve many queries simply by having a good description of the symptoms.

Where we’re unable to do so, we use a remote viewing tool that, with your permission, enables you to talk us through and ‘show us’ the problem in real time, enabling us to get directly to the root of the query. We also operate our own internal service level agreement which means you can expect an expeditious response to your query.

If you’re not an existing customer and would like to know more about our service then give our helpdesk a call on 01223 789 560. Alternatively,click here to send us a message and we’ll get right back to you.

If you are an existing customer, log in to www.myprospettiva.com for self-service access to log tickets, search factsheets and check out our latest bulletins 24 hours a day, 7 days a week, or call 01223 789 560.

If you’re an existing customer and have been instructed to connect to an agent, Click here