The Association of Residential Letting Agents (ARLA) is the UK's foremost professional body for letting agents. Our members are professionals working at all levels of letting agency, from business owners to office employees.

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service.

Our estate agents join NAEA voluntarily to demonstrate transparency and ensure they are at the forefront of developments in the industry and to provide the very best moving experience to their consumers – they have nothing to hide! By using a NAEA estate agent consumers are guaranteed to be consulting with a professional agent who can give them up-to-date advice and guidance.

The London Rental Standard (LRS) initiative is designed to raise professional standards in the capital’ private rented sector by providing a consistent benchmark of accreditation for consumers. LRS is a voluntary set of minimum standards that the Mayor of London expects of letting agents operating in London’s private rented sector.

Cookies Policy

What are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

A cookie will typically contain the name of the domain (internet location) from which the cookie has come, the "lifetime" of the cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.

Two types of cookies may be used on this website:

Cookies which enable us to anonymously track your journey Like most websites, we use analytics software called Google Analytics. This software gathers anonymous data relating to how people are using this site and then provide us with visitor statistics, details of page views etc. We feel that this information is vital to us, helping us to make the site as easy to use and useful as possible.

Cookies which make our site function correctlyA 'save a property' feature may be present on this website which needs to use cookies to track which properties you have chosen to save to your shortlist.We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive all cookies on this website. However, if you would like to, you can change your cookie settings at any time.

Disabling/enabling cookies

You can accept or decline cookies by modifying the settings in your browser. You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

Open 'Windows Explorer'

Click on the 'Search' button on the tool bar

Type "cookie" into the search box for 'Folders and Files'

Select 'My Computer' in the 'Look In' box

Click 'Search Now'

Double click on the folders that are found

'Select' any cookie file

Hit the 'Delete' button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.

Privacy Policy

This privacy policy sets out how under The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) we use and protect any information that you give us when you use this website or interact with STANLEY Chelsea (Ltd).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Controlling your personal informationWe will never sell or lease your personal information to third parties.What we collect and how long we hold it for varies depending on our relationship with you-

We may pass some tenant data to relevant parties for legitimate purposes only, for instance we may-• pass the names of new tenants to utility companies• see references which were provided to letting/managing agents• disclose details of a tenant who has left leaving rent arrears to a tracing agent or debt collector to help them recover money owed• pass on forwarding addresses of former tenants to utility companies• provide tenant's contact details to repairers if work needs to be carried out at the property• inform the guarantor where the tenant has failed to pay rent

We keep this information for 7 years from end of our relationship as may be required by HMRC

If a sale goes through we keep this information for 7 years from the end of our relationship as required by HMRC.

If a sale does not go through we keep this information for 5 years from the end of our relationship as required for AML purposes.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Requests

You may request details of personal information which we hold about you under GDPR. If you would like a copy of the information held on you, please write to us at the address found on our ‘contact us’ page.

You may request that data we hold be deleted by STANLEY Chelsea but please note that if we have any legitimate obligation to hold the data we will decline this request until the legitimate obligation period has expired.

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.

Complaints

If you are not happy with our handling of your data please do contact our Managing Director, who will attempt to address your concern. If you are still not satisfied you have the right to appeal to the Information Commissioners Office (ICO). ico.org.uk/make-a-complaint