Exstream, Lexington, KY, said Cigna's new statement required software that could provide personalized messaging capabilities, dynamically insert charts and logos, and facilitate development and implementation of statement enhancements within a three-month production cycle.

Dialogue's open architecture and ability to process an unlimited number of input files will let CIGNA collect and update client data from multiple record-keeping systems and leverage that data to personalize messages and incorporate high-end graphics in each communication. CIGNA plan sponsors also will be able to import images, logos and taglines into statements.