Tuesday, March 17, 2009

What has been very interesting over the past six months is seeing how managers in the variety of organisations we work with have responded to the current economic crisis.

The consistent theme we've noticed is that proactive managers are a returning to the basics; focusing on customers, communicating with staff, setting clear goals, managing expenditure levels and placing emphasis on quality.

Our latest management video describes the six basic skills which managers must focus upon in uncertain times:

Communicate and delegate properly ensuring that all employees feel a sense of responsibility for tasks, are given appropriate levels of authority to complete those tasks and are held accountable for outcomes

Analyse the Current Situation of your team or organisation

Set Quality Goals which have been developed

Motivate Your Team by creating a sense of challenge and rewarding efforts - not inherent ability

Handle Change by responding to alarm with action rather than despair

Manage Projects by conducting a thorough planning phase rather than responding to problems as they arise during implementation

When the outlook is bleak, resources are scarce and uncertainty is rife, managers will truly have their mettle tested. Can your organisation's leaders cut it?

Wednesday, March 4, 2009

Yesterday I attended the Big Skills '09 conference in Sydney, hosted by the Department of Education, Employment and Workplace Relations. The conference set out to stimulate discussion on skills and training at a strategic level.

The jobs that are being lost from our economy as a result of the GFC probably won't return even after our economy recovers

People are losing their jobs now who only a few years ago would never have considered themselves vulnerable and in need of re-skilling

Australian enterprises need to treat the GFC as an opportunity to restructure and invest in human capital

Some industries need to face up to the reality that they won't be around in ten years time

It is important to develop not only the workforce but also the workplace itself by using collaboration, teams and technology

We must be careful to not just develop people's skills according to short term need, but ensure people's capacity for learning is boosted - the new skills of adaptability & agility

The other big theme from the conference was the importance of leaders having strong management skills in order to boost and strengthen organisations' ability to innovate. Roy Green, Dean of Business at UTS described how innovation is critical to improving productivity, growth, social inclusivity and environmental sustainability.

It certainly drove home to me the importance of not only the management skills training which I am involved with in ensuring our organisations are productive and innovative but also the innovation programs which we have been rolling out at Management Consultancy International over the last year and a half, including LEGO Serious Play.

Here are my notes from the panel discussion:

Panel: Why Are Skills And Training Important In The Current Economic Climate?

Tony Jones’ Introduction:

Japanese trade has plummeted nearly 50%, their GDP has also plummeted

Japan is beginning to look more like its in depression rather than just in recession

Moving from 'Global Financial Crisis' (GFC) to a 'crisis of globalisation'

Governments must prepare for large-scale job losses

In Sydney today we lost 100 or more apprentices - like canaries in mineshaft

National skills base was in crisis before the GFC!

David Finegold - Dean School of Management and Labor Relations at Rutgers University

Lowered opportunity costs for investing into training

Example of Toyota – used opportunities of recessions to improve their workforce and processes so that when demand picks up again

Develop long term capability

Green jobs will be more important

Philip Bullock – Skills Australia

Govt needs to be thinking how they can make opportunities for businesses to invest

Businesses which are looking for niche areas

Roy Green – Dean of Faculty of Business, UTS

In Australia we have moved from periods of complacency to adversity!

The key priority is a national recognition is that our competitive advantage is our knowledge and ingenuity – this must be put into policy; into a 'skills eco-system'

Investment / commitment to the innovative capability

It’s good to have an elegant innovation system instituted but it is what happens in business which is critical – that’s where the rubber meets the road.

When labour market does pick up again

Mmantsetsa Marope – Senior Education Specialist, World Bank

Africa's experience is that we must balance the basic skills with a capacity to take up unknown opportunities

Thinking outside the box to define skills as a specific capacity

The effects of the GFC - the poor and young will become more marginalised

Growth with equity is particularly important – mitigating the vulnerability of the potentially weak.

People who are losing their jobs now would have not thought themselves as vulnerable two years ago!

Fragility of life and the mercurial nature of planning

David Finegold

Jobs lost today are likely not going to return once the recession is over

It is important for our training organisations to be NIMBLE

Eg – ppl retrenched from recreational vehicle industry being retrained for orthapedic industry where there is long term demand in Indiana, USA

Singaporean model of creating a skill eco-system

City-state is more conducive because of geographic concentration

Government has been far more interventionist

The balance between the government being a fast-follower and innovator must be found clearly

The unique thing about this recession is that until we have some sense of faith in the financial system we won’t be able to implement some sort of solution

Major restructuring of executive re-compensation would have been off the agenda six months ago but it is now part of the agenda

WA – as mining boom goes down

Generation y has had it pretty easy – but now it is going to have it rough

Example is of apprentices in mining industry who were being paid 58k now being offered 18k outside of the industry

The UK's system of “Foundation Degrees”

Equivalent to the first 2 years of a 3 year full-time degree that leads to honours

England only at the moment – embedded in educational system

Set up to facilitate high level skills

Set up in response to skills shortage

Many people who never thought that they would be capable of being a part of tertiary education have participated and gone on to completing honours degrees.

Robyn Shreeve – Principle Westminster College London

UK – large infra-structure projects have been approved in order to counterbalance the reliance on the financial services sector

UK govt has guaranteed apprenticeships to everyone that wants one

The Rudd Government, despite their talks of having an education revolution scrapped the innovation program ‘Commercial ready’ – which was designed for companies which were having trouble accessing venture capital.

Patricia Neden - Innovation & Business Skills Australia

Focus needs to be on promoting companies that are entrepreneurial and innovative which will be emerging in the future

Emerging ‘Green Economy’ – the great hope for the future?

Debra Rowe - US Partnership For Education For Sustainable Development

Stop waiting to emerge from the recession/depression and instead use our capacity to recreate global financial systems that work in a way that is good for humanity

“Economics as if people really matter”

Make use of research about what quality of life is all about – not just growth

How do we measure success?

Not just green jobs – eg solar installers

All jobs - with new knowledge, skills – for example how to be an “effective change agent”

Is Obama administration serious about the Green Economy?David Finegold

Social entrepreneurship – a whole new sector who want to make a difference – find ways which we can help these people make a difference.