In your cancellation request- please include your transaction ID number (this can be found on your registration email confirmation), or the last 4 digits of the credit card that was used to purchase the registration. Once the cancellation letter is received, you will receive an email confirmation within 5-7 days when the cancellation is processed.

A $50.00 per person processing fee will be retained. After March 20th, 2015, no refunds will be granted. Attendee substitution, from the same agency, can be made in writing up to three weeks prior to the show. Agency swaps will be subject to difference in registration fees per the new attendee’s affiliation.
Registration is not transferable from year to year.