Users can mail in their OnePlus 5 or 5T to enable HD playback from Netflix and other providers.

Late last year, it was discovered that the OnePlus 5 and 5T can’t stream HD videos from Netflix, Amazon and other streaming services. The problem is the phones don’t ship with the WidevIne Level 1 DRM that these services require for HD playback, so videos are only played at standard definition (480p). There’s a fix available, but users will have to jump through hoops to get it.

A OnePlus staff member states the DRM software has to be installed from a trusted computer at the factory, so users will need to mail their devices back to OnePlus. The company is covering shipping costs, but users will still need a spare smartphone to use for a few days. It’s unfortunate that this fix can’t be delivered over the air, but this isn’t the first time a DRM system has inconvenienced consumers. There also hasn’t been any word if new OnePlus 5T’s will have the DRM system preloaded.