Questions about transfers, taxis and limo in Punta Cana and Bavaro

Common Questions About Transportation in DR

Here you can find answers to the most common question regarding transfers and limo services of our TRANSFERS.do website.

Pre-Booking

What is a ‘Private Transfer’?

A private transfer is where we transport you as an individual passenger without the need to share a car with anyone else. Once you arrive at the airport you won`t need to wait for other passengers.

Do I receive a confirmation email once I book?

Yes. You should receive a confirmation email within 24 hours. If you don’t see your confirmation email, be sure to check your junk folder. If your email is from Yahoo or AOL and you don’t receive a confirmation email within 24 hours, please contact us from another non-Yahoo email account.

What kind of vehicles do you provide for transfers?

We have minivans, minibuses and buses. It’ll depend on how many people need the transportation. We also have a great set of VIP vehicles and van adapted for people with disabilities. Please check our Private Transfer booking page for options.

Your Reservation

What should I do if I can’t find you at the airport?

This is something that rarely happens (to not say never). But in this case, don’t panic. The driver must be around, or in exceptional circumstances he must be trapped in traffic. But, again, this almost never happens, since we have vehicles at the airport for these kind of circumstances. Anyways, give us a call and we’ll inform you right away.

What happens if my flight is delayed or arrives earlier?

We monitor your actual arrival time, so don’t worry if you will arrive earlier or with delay, we will be waiting for you no matter how long your delay is. We calculate the time you need to go through customs and luggage claim after your landing and estimate this time to be between 15 min and 1 hour. If you will not be through customs and luggage claim within 90 minutes after your plane landed please give us a call at our toll-free number in Dominican Republic: +1-849-200-1491

How do I find you at the airport?

All Dominican Republic airport, except Punta Cana, have just one Terminal with one exit - so, on you arrival please follow the flow and you will see our driver waiting for you with banner with your name and logo.In Punta Cana airport we have dedicated welcome counter on exit of both Terminals (A and B), so, please follow the flow and as soon as you arrives to the Touroperators Welcome Area (right after customs control) take a look around to find TravelService counter. If you will be attacked by too active bellboys just say that you are with TravelService touroperator and they may even help you pointing to our counter.We are very visible in all airports, just look around before panic :)

How do I make a change to my booking?

We’re more than happy to accommodate you on a different date, or at a different time as long as we have the availability. To make a change, please contact us by any way you want. Please note that there are several services that once booked, cannot be amended. See our cancellation policy in the next question.

What is TRANSFERS.DO’s cancellation policy?

We understand your travel plans may change, so we offer a simple cancellation policy. For transportation services, such as transfers or hourly charters, give us twenty four (24) hours’ notice prior to your pickup time, and we will give you a full refund. For airport services, such as VIP departure or arrival, or flowers delivery, we need at least 72 hours notice for refund and it's incurring 10% cancellation fee. Any service sooner than mentioned timing are not refundable. Refunds normally show on your account within three (3) to five (5) business days. Credit card refunds are submitted to the financial institution within one (1) business day; check with your financial institution for more information. TRANSFERS.DO is unable to refund payment if cancelled with less than 24 hours’ notice prior to pickup time or in the event of a no-show.

Do I have to present a printed copy of my confirmation or can I just show it from my smart phone?

We recognize the importance that technology plays in our daily lives, as well as our planet life that we save by avoiding printing, so we are ok with electronic copy. We have confirmation on our side and anyway will be waiting for you with our list.

Where will I meet you at my hotel the day of my departure?

Our driver will be at the lobby holding the TravelService sign, and you’ll see the vehicle with TravelService sign on it.

Luggage

How much luggage can I take with me? Are there any restrictions on luggage (weight)?

Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. Extra-large luggage–if notified to us in advance when making your reservation – will be transported but you should inform us of the exact amount. In certain types of transfers, an extra luggage fee might be charge in the price.

Can I carry bicycle, golf bag, etc.?

These and similar items are not classed as normal sized luggage. A payment of an extra fee is required, the amount depending on your ultimate destination when using the transfer service. You should notify us at the time when you make your reservation.

What happens if I’ve lost my luggage? How long will the driver wait for me?

If you discover that your luggage has gone missing, you should inform us as soon as possible by using the phone number shown on the voucher or ask permission to go outside and let the driver know of your problem and that you have arrived at the airport and still require the transfer. If you have booked a Private Transfer from the airport, the driver will wait up to a maximum of 1 hour after the flight arrival time. If you have not contacted the driver (or us) within these time limits, the driver can leave the airport without waiting any further. Failing to inform us will be regarded as a ’no-show’ and the transfer fee will be deducted from your credit card.