Intercom Source

Intercom is a customer platform with a suite of products for live chat, marketing, feedback, and support. With Intercom you will be able to send targeted messages to the right people at the right time, manage conversations with leads and customers at scale and create, organize, and publish articles to help people get answers to their questions and get started with your app.

Take your company’s email analysis to the next level by adding Intercom as a Source to Segment. We’ll automatically collect objects like Users and Conversations and load them into your data warehouse.

This is an Object Cloud Source which can export data from its third party tool and import it directly into your Segment warehouse.

Getting Started

From your workspace’s /sources page, click add source.

Choose Intercom and press connect.

OAuth into Intercom

We will verify all the required permissions

Configure the name for the Intercom schema in your warehouse

Add a warehouse or connect Intercom to an already existing warehouse in your workspace

Voila! We’ll begin syncing your Intercom data into Segment momentarily, and it will be written to your warehouse at your next Warehouse run.

Components

Sync

Our Intercom source has a sync component, which means we’ll make requests to their API on your behalf on a 3 hour interval to pull the latest data into Segment. In the initial sync, we’ll grab all the Intercom objects (and their corresponding properties) according to the collections table below. The objects will be written into a designated schema corresponding to the source instance’s schema name you designated upon creation. For example, if you went with intercom_prod, the users collection will be accessible at intercom_prod.users in SQL.

Our sync component uses an upsert API, so the data in your warehouse loaded via sync will reflect the latest state of the corresponding resource in Intercom. For example, if the users.last_seen_ip will be the latest value upon each sync.

The source syncs and warehouse syncs are independent processes. Source runs pull your data into the Segment Hub, and warehouse runs flush that data to your warehouse. Sources will sync with Segment every 3 hours. Depending on your Warehouses plan, we will push the Source data to your warehouse on the interval associated with your billing plan.

At the moment, we don’t support filtering which objects or properties get synced. If you’re interested in this feature, please let us know!

Collections

Collections are the groupings of resources we pull from your source. In your warehouse, each collection gets its own table.

Collection

Type

Description

users

Object

The Users resource is the primary way of interacting with Intercom. You can create, update and delete your users, and add custom attributes describing them. Users can be viewed individually or as a list, and can queried using tags or segments. For more info, check out the Intercom docs

companies

Object

Companies allow you to represent commercial organizations using your product. For more info, check out the Intercom docs

contacts

Object

Leads (previously known as Contacts) are useful for representing logged-out users of your application For more info, check out the Intercom docs

segments

Object

A segment is a group of your users defined by rules that you set For more info, check out the Intercom docs

tags

Object

A tag allows you to label your users and companies and list them using that tag. For more info, check out the Intercom docs

conversations

Object

Conversation are how you can communicate with users in Intercom. For more info, check out the Intercom docs

admins

Object

Admins are how you can view your teams and team members. For more info, check out the Intercom docs