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*********************** How to order ********************************1. Add this template into cart and checkout2. Send me a message using ETSY (Click 'Contact' button under my shop name) and attach your pictures, and include

the following pictures:1) Your clear enough front view photos (Required) and side view photo (optional) 2) Tell us the skin color and eyes color and hair color from the template for each figurine, color templates are

show in product image section.3) Tell us your full name and shipping address including contact number ( it is necessary for DHL delivery).4) If you wish to engrave your name on the base, please tell us the first name for both figurines.

*********************** Production Time ****************************It takes 10 - 20 working days to complete the topper/figurine.

*********************** Shipping ************************************♥♥♥ Free shipping worldwide with DHL, it takes 3 - 6 days to arrive in any country of the world that DHL covers.

*********************** How to order ********************************1. Add this template into cart and checkout2. Send me a message using ETSY (Click 'Contact' button under my shop name) and attach your pictures, and include

the following pictures:1) Your clear enough front view photos (Required) and side view photo (optional) 2) Tell us the skin color and eyes color and hair color from the template for each figurine, color templates are

show in product image section.3) Tell us your full name and shipping address including contact number ( it is necessary for DHL delivery).4) If you wish to engrave your name on the base, please tell us the first name for both figurines.

*********************** Production Time ****************************It takes 10 - 20 working days to complete the topper/figurine.

*********************** Shipping ************************************♥♥♥ Free shipping worldwide with DHL, it takes 3 - 6 days to arrive in any country of the world that DHL covers.

We couldn’t be more pleased with our final product!!!! Amy was so amazing during the entire process, communicating with us during every step of making our figures and patient with our many requests for certain details. It is exactly what we wanted and exceeded our vision!

Payments

We accept Paypal and western union ( please ask for details if you prefer western union )

Returns & exchanges

We provide free proofs in different stages, adjustments will be made to ensure 100% satisfaction before send out.

*Please understand that due to the custom nature of our product, and due to the number of expert hours that goes in to molding, baking, and painting, we do not offer refunds or returns for such 100% custom made cake toppers.

Please always ask if you have any questions.

Shipping policies

Items will be shipped from HongKong or Shanghai.

We use DHL for worldwide shipping as it offers express delivery which takes 3 - 7 days to reach most of the cities in the world that DHL covers. And tracking number will be sent to you once available.

Additional policies

FREE PROOFS - We offer free approvals in each stage during the creation of your custom figures & cake toppers.

You will have a full control in the loop and we can always make changes to the parts such as the eyes, nose or body or background to ensure it meets your satisfaction.

** Similarity **
The figurines are 100% handmade and intricately crafted, all major facial features will be copied to the figurine, however, this is made of clay and handmade, the figurine will not looks exactly like the original person, it won't looks like those waxworks you see in Madame Tussaud in London.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.