If YOU are in business for the long-term and most of us are, YOU have to remember that clients are your life-blood. Not only have YOU got to provide quality goods and services, YOU have to look after your clients.

When someone has achieved a level of success, we often act as if that were the inevitable outcome. We behave as if it were a given. They were always going to succeed. Even history books are often written with a sense of inevitability about the great achievements and victories.

We’re a fortnight into 2017. How are your New Year’s resolutions going? Whether they’re going well, a bit of a struggle or almost at the point of being ditched, here’s five essential tips to help YOU turn resolutions into reality.

Many people would have YOU believe that Leaders are born, not made. Not so. Leadership, like any skill or talent, has to be learnt and continuously developed over time. Obviously, some people might seem to be initially better leaders.

A couple of weekends ago I finally got around to assembling a large wooden arbour seat for the garden that we’d bought several months ago. You know how it is, one excuse begets another: the screws for assembly that came with the chair weren’t of good quality so were breaking; the instructions were not very good; bad weather; too busy with work, at home and socially; and so on.