ChannelAdvisor Software

ChannelAdvisor is a cloud-based e-commerce platform that allows retailers to share product feeds and optimize merchandise sales. The solution can also manage sales through integration with various marketplaces, such as eBay and Amazon, along with digital marketing platforms including Bing, Google and social media sites.

ChannelAdvisor enables decision-making by providing insights with the help of dashboards, a cross-channel dashboard and an inventory velocity report. The system's “Pricewatch” feature tracks price changes by competitors and sends real-time alerts. It also adjusts the prices of the products on the basis of user-defined rules.

ChannelAdvisor’s Social Commerce feature allows users to create social campaigns on social networks such as Facebook, Pinterest, Houzz and Polyvore to share and promote products with a single feed.

Good software but not the best company

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All in all it is good software but not the best company to work with.

Pros

CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.

Cons

It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.

Review Source

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November 2018

November 2018

What you need to know!

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I first started using ChannelAdvisor because i was told that it would seamlessly let me keep selling my products on four or more platforms. While it may have been doable, it definitely won't be seamless.

Pros

The concept behind this software is amazing. Living in a consumer world, many people want to sell their products on multiple channels

Cons

Connecting API feeds was a nightmare with ChannelAdvisor. This could be both the fault of ChannelAdvisor and the platform, but it made it a night mare for use. We were a growing company and continually wanted to expand to new platforms to sell, while Channel Advisor helped us create one listing and having them in all places, it was too much heartache to handle setting it up.

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: December 2018

December 2018

Thank you for this valuable feedback and for choosing ChannelAdvisor to help sell your products on multiple marketplaces. We work hard to provide a high-quality customer experience.
We want to encourage you to contact us at supportadmin@channeladvisor.com so we can follow up. We know you have a choice and we appreciate your interest in ChannelAdvisor.

November 2018

November 2018

Solid platform for managing our sales channels

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Pros

Nice clean interface with helpful tools.

Cons

Expensive and not easy to set up. Once up it works nicely.

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: November 2018

November 2018

Thank you for choosing ChannelAdvisor to help manage your sales channels. We're proud to be a part of your team. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you taking the time to send us this helpful response about your experience.

Terrible Customer Service

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no pros not worth. waist of time. really worst

Cons

Got a Call from Customer service and terrible way yo speak with small business. I am currently a newbie to web solutions and got notified that they dont want to work with Small Businesses . Wow really I am glad I didnt signup with a piece of S*** company since they dont respect anyone. Its really sad the way they operate and after reading all the other reviews I think they will soon go out of business

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: November 2018

November 2018

We appreciate your feedback and we'll make note of your experience. We evaluate all prospective customers to determine whether ChannelAdvisor's solution is a good fit, so that we can provide an overall good customer experience. We know you have a choice and we appreciate your interest in ChannelAdvisor.

October 2018

October 2018

Not Convinced

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We worked with ChannelAdvisor to try and further optimise our Google Adwords (Shopping specifically). It's a nice piece of software that does work in optimising your digital marketing efforts, just at a cost...

Cons

The costs in using the software are astronomical and just didn't work for us as an SME. I can only imagine the features be rewarding for bigger enterprises, but totally uneconomical for us unfortunately.

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: November 2018

November 2018

Thank you for this valuable feedback. We¿re glad to hear that with ChannelAdvisor you found a solution that allowed your business to excel with Google. We work hard to provide a pricing model for all of our customers while maintaining the highest level of service. We agree with you, sustaining an e-commerce business can be a challenge for an SME or a large company, which is why we love working with all of our customers to help them find the right fit for their goals. We know you have a choice and we want you to know we appreciate the chance to work with you.

ChannelAdvisor allows for centralized marketplace and ecommerce management very well.

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Pros

I appreciate having one dashboard connected to my shopify site (fed by magento) allowing to manage sales and returns on 12 channels (marketplaces and ecommerce platforms), and having very accurate reporting and also, the option to apply restocking fees when applicable.

Cons

There is no mobile app available which would make management a lot easier for weekends and evenings.

Channel Advisor Review

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Pros

You can manage and distribute product information including inventory to multiple market places and it will update such information for you regularly.

Cons

I do not like how you can not search and pull up multiple parts by entering more than one part numbers in a search box. For example, when I have to change the pricing on 25 products that are in different categories, I have to enter and search 25 times.

Review Source: Capterra

September 2018

September 2018

ChannelAdvisor Enterprise

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Very short period of time due to cost.

Pros

Loved all the abilities channel advisor gives on multiple channel functionality. Frees up time for me to do more.

Cons

The cost is incredibly high, kept trying to get it lower and was told that they couldn't/wouldn't. Can get the same service for cheaper with other companies.

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: September 2018

September 2018

Thank you for your feedback. We're glad to hear that you were able to sell on multiple channels and save time. We hope you will consider ChannelAdvisor in the future for your business needs.

September 2018

September 2018

Used it for years but had to move on

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Pros

ChannelAdvisor is a hefty program that can solve many problems for those selling online.

Cons

You can do almost anything, but figuring it out in their system is HARD. Everything feels more complicated than it needs to be.

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: September 2018

September 2018

We're sorry to hear that you found the software complicated. As noted, we do have a powerful program that can greatly help sellers. We are continuously working on ways to improve the user experience for our customers, and we appreciate your feedback

Logan from opticsrev, LLC

April 2018

April 2018

ChannelAdvisor had first mover advantage

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Pros

ChannelAdvisor had a first mover advantage in ecommerce listing/inventory management. The software can do virtually anything you imagine and integrates with nearly every marketplace.

Cons

Exorbitantly overpriced. Numerous competitors that offer the same feature set at a more reasonable price point. Still receive sales calls/emails years later.

Review Source: Capterra

Gavin from KapscoMoto

April 2018

April 2018

Streamlined

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Pros

Ease of use, makes listing items up to marketplaces much easier and can be done in batch instead of manually

Cons

Price is what I like the least about this software. You get alot for the money but it is still expensive for a software.

Review Source: Capterra

David from The Pro Audio Guys

March 2018

March 2018

Extremely overpriced, Slow Workflow, Sales Team never stops spamming/harassing you years later.

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Pros

Channel Advisor is one of the largest companies out there that provides sync services and marketing services for all the marketplaces out there. They integrate with a ton of marketplaces and other third party services.

Training staff was excellent and they were very kind and easy to work with.

Cons

Even after we left we have continually been harassed by their sales team for almost a decade. We asked to be removed from their call lists at least 3 times, but they still persist and call and spam email all the time. It really gets old.

Their sales professional will say anything to get you to sign up.

The want you to sign big contracts for big dollars

Once we realized that their software did not offer the workflow and features we needed, we had to fight hard to get some of our money back.

It's really apparent they care about the number of subscribers for their investors more than anything.

There are so many other products at a tenth of cost that do everything you need.

Review Source: Capterra

David from Tour Vinyl

March 2018

March 2018

Controversial Value

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Pros

Staff are friendly. Good products and services. Excellent and robust in concept. Set up took a while and learning it was a little complicated but they do do what they promise to do. Setup will probably take a while if you do it yourself

Cons

Extremely overpriced especially as other companies offer very similar services for a much lower cost. This might be great for large companies, small businesses just be careful and weigh your other options carefully. Once you sign they expect you to follow through the year.

Review Source: Capterra

Derek from Self Employed

March 2018

March 2018

If you sell tons on eBay, you NEED this software

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Pros

Super easy to list multiple skus. Easy to adjust on the fly. This software makes it super easy to keep track of everything.

Review Source: Capterra

Russell from Jadlam Racing Models

January 2018

January 2018

Good system, highly recommended. Sits above other Channel systems.

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Pros

Range of Marketplace options well over and above other platforms who all claim to offer the same service for less cost.

Cons

That its purely for connection to sales channels. Channel advisor make very little effort to offer shipping/purchase order functionality - its not an all in one solution.

Review Source: Capterra

December 2017

December 2017

ChannelAdvisor is the BOMB

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Pros

Ease of use is great. Upload/Download of inventory is easy. I haven't had a hard time figuring hardly anything out. With a couple of exceptions.

Cons

Helpdesk isn't super helpful. But other than that. I don't have any cons about this software. It's pretty straight forward.

Awful customer service for the over priced charge

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Being able to manage large amounts of inventory on one system across several third party sales platform.

Pros

Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms.

Cons

It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later.

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: November 2017

November 2017

We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.

Channel Advisor is easily the best multi-channel software platforms on the market.

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Easily manage our inventory catalog and scale our business beyond what a small team of us can do manually.

Pros

The versatility and easy UI makes it some of the best e-commerce support software that we use on a daily basis. Onboard and learning curve is hard a first but becomes 2nd nature once it is up.

Cons

It costs more than I would like but it does have a lot of features. I think their pricing model needs to get adjusted b/c their managed services are a little pricey.

Review Source: Capterra

Response: ChannelAdvisor, ChannelAdvisor

Date: July 2017

July 2017

Thank you for taking the time to leave a review. We're glad that you had a great experience and wish you continued success using our platform.

Brayden from GotYourGear

May 2017

May 2017

Excellent Multi Channel Management Tool

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Pros

We currently use Channel Advisor to manage about 5,000 skus across eBay, Amazon, TradeMe, and Mercado Libre accounts. CA saves us tons of time and I'm not quite sure what we'd do without it. My favorite feature of ChannelAdvisor is definitely the Amazon Repricer tool, which allows you to stay competitive on Amazon based on pre set parameters! Keep in mind CA would not not be the ideal tool for small companies or startups.

Cons

We did have issues with the Shopify API to the point where we decided to move to a different platform for Shopify. This was is mid 2016 however, and things may be better now.

Get your products listed everywhere!

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ChannelAdvisor has really helped us get our products listed everywhere around the world. We usually work with 3000-6000 SKUs and it helps us manage all of them to get our product in front of the customer.

Pros

Ease of getting products listed
Multichannel solution

Cons

Customer service is lacking but improving
Shopify connection isn't very good
Inventory management is poor for using warehouse locations

Advice to Others

When you use ChannelAdvisor to get your products listed you will have to find other softwares to manage inventory, fulfill product, and manage customer service. The combination of all of these softwares can make things complex.

Review Source: Capterra

Morris from morris

July 2015

July 2015

Very Unsatisfied customer. Highly not recommended to use ChannelAdvisor

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As a client of ChannelAdvisor, I am telling you from experience what we went through extremely difficult hardships with the company.

We started in good faith and wanted to end in good faith. However, we were trying and trying to work with them, but all they want is your money and they are not willing to help you in any way. They promise you everything but they don't deliver. They promised that they will help us setup the process for eBay and Amazon, we paid extra set up fee for setting up each platform. However, they gave us inexperienced workers which misguided us causing us to lose thousands of dollars. Initially they told us the losses they caused us will be reimbursed. But when it came to pay, the company formed against us in a very unprofessional way, not to help out the customer.

We very much wanted to grow with ChannelAdvisor on all platforms however their behavior was ruthlessly unkind, unprofessional in this matter. After our mess up we found out that many other clients where going through the same hardships and even worse experiences with ChannelAdvisor.

Be extremely cautious with them as they promise you many things initially but the people employed there are very not well trained and very unkind and cause huge mess ups. So watch where you spend your money!! We highly recommend you not sign up with ChannelAdvisor!!

Review Source: Capterra

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