NuGo FAQs

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Where can I find your bars in my neighborhood?

What is my password/log in?

If you have forgotten your password or log in name, you can either create a new account or order without logging on. You are not required to be logged on to place an order.

How does NuGo ensure our products are Gluten-Free?

The FDA standard for labeling a product gluten-free is testing to ensure it contains less than 20ppm of gluten. At NuGo, all bars that say gluten-free on the label have been batch tested to below 10ppm, a stronger standard than the FDA requires. We manage allergens strictly during manufacturing, and all shared equipment is heat treated and cleaned before use with our gluten-free products in order for us to maintain the highest standard to ensure the products test below 10ppm.

Can you provide coupons or free samples?

When we are sampling our bars through retail chains, we post information on our community section, Facebook page or Twitter feed. If you would like online coupons please sign up for our Newsletter by selecting the envelope in our navigation.

Do I need to order a whole box? Can’t I just try one?

We offer sample packs for customers who are interested in trying several different bars. Our online Sample Packs are just $6 or $7 for 2-3 bars depending on which one you pick.

How much does shipping cost?

When ordering online within the continental US, packages are shipped UPS or Fedex ground. Shipping is a flat rate of $5.95. For orders over $50, shipping is free. If another shipping option is needed, please call 1-888-421-2032 for pricing.

When should I expect my package?

Because we ship UPS and Fedex, we have to say 7 to 10 days. We have two shipping points in the US, so it usually comes much faster.

What is the cool shipping option NuGo offers?

NuGo makes our bars with real ingredients, including chocolate. REAL Dark Chocolate is temperature sensitive and will melt without climate-controlled shipping. For more information on our commitment to pure ingredients and use of REAL Dark Chocolate, please see the NuGo Difference.

In the hotter months of summer, we offer temperature-sensitive, cool shipping for an additional $4.95 per box. This cool shipping is not guaranteed but does help in preventing the chocolate from melting.

The following bars do not contain chocolate and therefore do NOT require cool shipping:

Where do you ship?

NuGo ships to all US states. Shipping to Alaska, Hawaii, Puerto Rico and the Virgin Islands is done via the US Postal Service. If you would like to ship to any of these areas or internationally, please call our office between 9:00am and 5:00pm EST at 1-888-421-2032 to obtain accurate US Postal Service shipping information. Shipping to Canada can be done by going to http://www.buynugo.ca/buynugoca-c-792.html or clicking on the Canadian Flag on our home page.

Do you ship to FPO/APOs?

We will ship to FPO/APOs; however, UPS shipping service is not available to these locations. Shipping to FPO/APOs will be done using priority mail, which includes tracking. We do not ship packages using space-available mail. If you would like to have an order shipped to an FPO/APO, please call us at 1-888-421-2032.

Are NuGo Bars Non-GMO?

How are Net Carbs calculated?

The calculation for Net Carbs is Total Carbs – Fiber – Other Carbs = Net Carbs. This is a common way to calculate net carbs. The other carbs in our bars come from vegetable glycerin which has minimal impact on blood glucose levels. In addition our NuGo Slim bars have a tested low glycemic index of 24.

What is the Glycemic Index and why does it matter to me?

The glycemic index (GI) is a ranking of carbohydrates on a scale from 0 to 100 according to how they raise blood sugar levels after eating. Foods with a high GI are those which are rapidly digested and result in blood sugar spikes. Low-GI foods, with slow digestion and absorption, produce gradual levels for blood sugar and insulin, and have proven benefits for health. Low GI diets have been shown to improve both glucose and lipid levels in people with diabetes (type 1 and type 2). They have benefits for weight control because they help control appetite and delay hunger. Low GI diets may reduce insulin levels and insulin resistance. Find out more about our low GI bars.

How do I do an exchange or refund?

We will gladly exchange or refund unopened, uneaten, like-new merchandise purchased from our website within 28 days of the shipping date.

Please contact our office at contact@nugonutrition.com or 1-888-421-2032 to arrange the return. Merchandise must be not be opened or damaged. Once received and inspected, a refund will be issued to the original payment method.

When i am charged, what company name appears on my statement?

We charge all credit and debit cards under the name NuGo Nutrition.

Is there anything else we can help you with?

Words and terms you may not know

A synthesized hormone used to increase the milk output of dairy cows. Though meat and dairy from cows treated with rBGH has been deemed safe for human consumption by U.S. Federal Drug Administration, the World Health Organization, and the U.S. National Institutes of Health, studies have found links between the hormone and increased incidence of disease in treated cows. rBGH is currently illegal in Canada, Australia, New Zealand, Japan, Israel and European Union countries.

*No significant difference has been shown between milk derived from rBGH-treated and non-rBGH treated cows.

Pareve (literally “neutral” in Yiddish) describes kosher foods that contain neither meat nor dairy ingredients. This is a helpful distinction to those who keep kosher because foods that are pareve can be eaten alongside either meat or dairy. “OU” is the abbreviation for the Orthodox Union, the organization that holds food producers to some of the strictest pareve standards in the industry.

A sugar alcohol derived from starch (usually corn). Maltitol is commonly used as a sugar substitute due to its high level of sweetness. Like most sugar alcohols, it is known to cause digestive distress and has a high glycemic index.

The glycemic index (GI) is a measure of the rate at which blood glucose levels rise after eating a certain food. A food that is low glycemic digests slowly, preventing the blood glucose from rapidly rising, or “spiking.”

A word derived from the Hebrew term “kasher” (literally meaning “fit”), used to describe food that is consumable under the Jewish dietary laws known as “kashrut.” Animals such as pigs and shellfish and practices such as mixing meat and dairy foods are considered non-kosher.

A plant or animal that has had its DNA altered through genetic engineering techniques. Genetic modification can extend the shelf life of foods, as well as create plants that are resistant to pests, herbicides, disease, and/or environmental stresses. Groups such as the Union of Concerned Scientists and Greenpeace have raised concerns that the long-term impact of GMOs on both human health and the environment have yet to be adequately addressed.

A type of flavonoid present in many fruits and vegetables, and in dark chocolate. Flavonol is desirable because it works as an antioxidant in the body, protecting cells from damage caused by free radicals.

An autoimmune disease in which eating gluten (wheat, rye, and barley) damages the villi of the small intestine, preventing nutrients from being properly absorbed in the body. There are over 300 symptoms of celiac disease, and many people are undiagnosed. There is no cure, but the disease can be treated with a lifelong gluten-free diet.