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Whether a complex set of services is required or a simple, specific solution, Allied Digital’s Global Delivery Center (GDC) can help source exactly what our client’s need. Through the support of Allied Digital’s disciplined management team, field tested processes, and advanced tools, the GDC is able to bring our clients the highest quality and most innovative services.

With global delivery, Allied Digital’s GDC can fulfill business needs at the point of delivery or wherever the best talent exists to fit our client’s unique cost structure and skill set needs (i.e. location, language, time zone, access to technology and development teams). Our 24x7x365 optimized global delivery model delivers:

Global Delivery Center Capability

Allied Digital’s ISO 20000, 27001 compliant Global Command Center (GCC) consist of a sophisticated Network Operations Center (NOC) and an advanced Security Operations Center (SOC). Our GCC acts as a single global collection point for proactive monitoring and management of wide array of multivendor IT infrastructures, including: network, servers, storage, end user devices, applications and security devices. Through our GCC, Allied Digital has the capability to virtually eliminate IT infrastructure downtime while simultaneously reducing IT support costs. Allied Digital Global Command Center performs 24X7x365 predictive monitoring and management with a deep pool of systems experts who are skilled at leveraging best-in class technologies to produce the best user experience for our clients. Add to that Allied Digital’s Integrated Service Delivery Framework (ISDF), our clients can rest assured they will have the highest quality of service, the shortest resolution times, and the most consistent user experience all delivered at the most reasonable costs.

One stop view to the management of desktop, network, server availability; Drill down capability to identify issues, SLA dashboard.

Self Service Portal

For end users, branch offices, IT team to create ticket, put up new request, check status and accept/ reject resolution or provide additional information.

Monitoring and Adapters

These are Allied designed adapters to collect alerts from different tools, identify criticality and auto create tickets. Allied integrate these adapters with customer or allied supplied tools.

Data Transfer Bus

Provide capability to exchange data for the various devices and logs to the backend ticketing engine and profiling database.

Automation Script

Allied Digital has come up with various automation scripts in desktop and server management to provide auto resolution over tools.

Intelligent Alert Filtering and Correlation

Assist to filter unwanted alerts/ notification to help agents quickly on the critical issues. And also helps to correlate the ticket based on the trends of device behaviour. It also has enabled discovery methodology to identify relation between devices such as app server, database server, network port, database port and switches etc.

Act as a repository of asset information of various devices which assist to correlate the devices with the ticket and offer better reporting.

Ticketing System

It is a central part of the framework, providing complete ticketing management through various channels – Phone, email and integration with the knowledge base.

Knowledge Base

Allied has implemented unique two dimensional knowledge base that offers end customer to search for standard FAQ’s as well as for agents to search for ready solutions on standard issues collected from past work experiences.