Caitlin Kelly, 19, and her partner, Sam, 20, who suffered from a sickness bug in Egypt

A young couple have been left disgusted after claiming Thomas Cook offered just £100 compensation following their 'holiday from hell'.

Caitlin Kelly, 19, and her partner, Sam, 20, claim they were hit by a sickness bug just two days into their holiday at the Steigenberger Aqua Magic in Egypt.

The couple from Folkestone, Kent, spent five days of their seven-day break in April - costing £1,400 - stuck in their room thanks to an illness they believe they caught at the hotel in Hurghada.

The five-star hotel is the same resort where British couple John Cooper, 69, and his wife Susan, 63, from Burnley, died after falling ill two months ago.

Miss Kelly said: 'I was really angry as I was so unwell and yet there was nobody who really seemed to care, either during the holiday or when we returned home.

'We both started to feel unwell on our second night when we were having dinner and from that point onwards I was really poorly and couldn't eat anything without suffering from sickness, stomach cramps and diarrhoea.

'I'd only eaten at the hotel and only drank bottled water, so I couldn't have picked up the illness elsewhere.

The couple from Folkestone, Kent, spent five days of their seven-day break in April - costing £1,400 - stuck in their room thanks to an illness they believe they caught at the hotel

The couple were disgusted after claiming Thomas Cook offered just £100 compensation

'We'd saved up especially for this holiday and had planned it for my 19th birthday. It was completely ruined, but there has been no sympathy or apologies.

'They simply didn't care. When I went for the medical treatment in the hotel the doctor wouldn't see me until we'd shown all of our insurance paperwork.

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After returning home, Miss Kelly claimed she contacted Thomas Cook to make an official complaint and said it proved to be another frustrating experience.

She added: 'We'd spent around £1,400 on the holiday and also saved spending money, which is a lot for us.

'Then I got an offer of £100 from Thomas Cook which just felt like an insult. I just feel let down and angry and I wonder how many other people have been ill on holiday at this hotel and been dismissed like I was.

'I wasn't sure that I'd be able to do any more but then I saw the sad news about the British couple that died in August and that hundreds of other guests had been removed from the hotel by Thomas Cook. It was then I looked for legal advice.'

Specialist travel claims solicitor Paul McClorry, of Hudgell Solicitors, is representing people taken ill at the same hotel between April and August - and has also been instructed by Miss Kelly also.

He said: 'Sadly it is all too easy for holiday operators to dismiss serious holiday illnesses as being due to the change in surroundings and temperature.

'In many cases gastric illness abroad is as a result of poor hygiene or food standards.

'There have been many health concerns raised with regards to this hotel in recent years and certainly in the summer months of this year.

'We will be contacting Thomas Cook with regards to Caitlin's holiday and the reasons behind her illness.'

A Thomas Cook told MailOnline: 'We are aware that a number of customers have come forward to say they experienced illness while staying at the Steigenberger Aqua Magic Hotel in Hurghada, Egypt.

'The safety and well-being of our customers is always our first priority and we want all of our customers to have the best time on holiday with us.

'We are looking into Ms Kelly's case further to understand what happened.'

Last month Egyptian authorities reiterated their claims that the deaths of the Coopers in the country on August 21 were caused by E.coli bacteria.

The Egyptian Public Prosecutor released parts of a coroner's report on September 19 which blamed E.coli, despite subsequent UK post mortems having been found to be 'inconclusive'.

An inquest in the UK heard that the couple had moved their granddaughter out of their hotel room after noticing a 'musty smell' hours before they fell ill.