Reports To: System Administrator FLSA Status: Full-Time ExemptSummary
The MIS Technician is responsible for end user support, hardware deployment, network cabling, managing software updates and user backups. To be successful you must posses a wide range of technical knowledge, excellent time management skills, and the ability to research solutions to problems as needed. A high level of passion for the world of cycling is also a plus.

Position Details
The primary responsibilities and areas of impact of this position include, but are not limited to:

Typical Duties

Install hardware and software, cable routing and other networking duties; facilitates installation and maintenance of company wide PC’s and printers and ensures proper functionality. Perform this work at the end user location when practical.

Make recommendations for improvements as to the efficient use of company-wide information and telecommunication services.

Maintain user support systems including backups and updates.

Be available for the Erik’s store help line when scheduled and respond in a timely manner.

Log support issues, and utilize company means of communication to educate.

Other duties as assigned.

Desired Skills and Experience

Experience

Associates degree in IT or at least one year of relevant experience.

Familiarity with OS X, iOS, and Windows platforms.

Help desk/line or related customer service experience.

Skills

Adaptability to performing a variety of duties upon changing from one task to another of a different nature without loss of efficiency or composure.

Responsible for cabling and termination of Ethernet, Telecommunications, CATV and various other structured wiring types, including the testing and troubleshooting of wiring problems.

The ability to evaluate and make decisions based on measurable or verifiable criteria

Adaptability to perform under stress when confronted with emergency, critical, or unusual situations, as well as preserving composure under difficult or stressful conditions.

Ability to quickly gain new skills and knowledge when faced with new challenges

Excellent organizational and time management skills.

Dedication and flexibility to get the job done.

Valid state issued driver’s license and positive driving record.

Working Conditions

Primarily in a traditional office setting.

Ability to lift up to 100 lbs while utilizing appropriate equipment and safety techniques.

Occasional driving to store locations.

Flexibility to work a varying schedule including evening and weekends.