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WebAR - Collection Software

Jun 05, 2012

John B.

Owner

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Pros: Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.

Cons: Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee!

Overall: WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

Vendor Response

by InterProse
on March 28, 2015

¿
John,

Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.

We thank you!

I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.

If you have any other concerns please reach out to support at any time.

~ The InterProse Team

Great Product Poor Execution

Nov 16, 2016

Jason R.

collections manager

Financial Services, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Cheap, Mostly Reliable, some cool features that saves time.

Cons: Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.

Overall: I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.

Recommendations to other buyers: Great software! Just wish there were some online manual or some place to get basic information.

Vendor Response

by InterProse
on November 16, 2016

Jason,

Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on Jan. 1st 2017. I believe you will find our new and enhanced support very pleasing. It is not just one channel as you mentioned in your feedback but will incorporate many channels for our customers. Including online access to your tickets as well as potentially a knowledge base, Q&A, and a community for our customers to respond on ideas and issues. There are other things as well but we have not tested them yet. Which include Live online chat from the application. If you have further feedback or concerns please reach out to support.

Thanks Again,
Tim Monahan
Director of Software Support

WebAR is the most robust & impressive collection system I have ever used.

Aug 25, 2017

Mark M.

Managing Partner

Financial Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It seems this system can be configured to do just about anything for A/R or debt collection management. I've been in the collection (1st and 3rd party) industry for 25 years. From a small agency to large 200 seat national agency; from buy here pay here lending to bank - This is the finest system I have ever used. Furthermore, it's the finest system of any agency that I had to audit for the bank.

The automation capacity is amazing. It has functionality of which I haven't even scratched the surface.

Cons: A Con? No factor - there is no Con to this system. The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development. Because the time spent setting this thing up right on the front end - translates to time saved every day on things you no longer mess with because the system is doing it for you.

Vendor Response

by InterProse
on August 25, 2017

Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!

Attorney use for collections

Nov 16, 2016

Amy L.

Managing Paralegal

Law Practice, 1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to select a path of how we want every file handled. It does the work for us.

Cons: Only half of the perks work. You have to manually do the other half.

Overall: There are many functions that can only be used half way. Its like having peanut butter and no jelly in the house. I think that if you are going to say you have a capability then you should have it all the way. Examples.... You can write a check to your client but not your company for the commissions. You can keep a running trust account but have no way of balancing to the bank. But advertise full trust accounting. Admin can change the top of an account but others can not see the changes made. You can make 100's of letters batch up but have no way of printing them all at once. I was told by support to hire an outsource company. You have wonderful support but by e-mail only. Some things can not be explain in an e-mail. I have spent 50 emails explaining something that can take up to 5 minutes on a phone call. Spreaders can spread up to 6 buckets on the screen but will only spread 2 buckets when you take a payment. Just a lot of peanut butter with no jelly in the house. Overall the product has made a great impact on this office.

Recommendations to other buyers: If your going to target attorney's then you need to know that attorney's can be barred by not having a good trust accounting. The trust accounting lacks the ability of keeping an attorney barred. I have to keep up the accounting half way in Web A/R then again in another software. Also, I can not export what is in the Web A/R accounting. I have to manually key it elsewhere.

WebAR user review

Nov 16, 2016

Chris A.

Manager

Financial Services, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly and ease of Worklist and data movement

Cons: System Reports and dashboards need work.

Overall: We were forced into changing software providers due to unforeseen circumstances and had to make a decision fast. We reviewed several options vi phone calls and web demos and chose to go with WebAR. The implementations team worked with our Company to ensure Our WebAR fit our needs. They continued to work closely with us through conversion/upload of prior data and all aspects of implementation. We have found WebAR to be versatile as well as user friendly. If I had any criticism it would be regarding their Canned Reports and Dashboards. In my opinion, basic reports and dashboard information should be addressed, revised and made available asap.

Recommendations to other buyers: Overall we are pleased with our choice.

Vendor Response

by InterProse
on November 16, 2016

Chris,

Thank you so much for your feedback. We value our customers feedback the most. We do have a basic set of canned reports. However we do have a robust suite of reporting tools. Like SQL report builder, WebAR Analytics, and recently enhanced our standard report builder. With thease tools the end user should be able to create any report they dream of. If the customer doesn't have time to build the reports them self's we do offer our services in creating any report you can imagine. The dashboards are a recent addition to WebAR. We are currently developing more dashboards including client dashboards. With the WebAR Analytics tool customers will be able to create there own dashboards in the future.

If you have any current reporting needs please feel free to reach out to support and we will be able to help you.

Thank you,
Tim Monahan
Director Software Support

Ace Collections Software

Feb 05, 2019

Matt K.

Chief Operations Officer and Compliance Officer

Financial Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.

Cons: Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.

Overall: Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.

Great product, Great Service

Jun 05, 2012

Tyson S.

owner

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: Webar has created services that have increased revenue and decreased time. The best of both worlds.

The #1 Pro is the automated payments system allows my debtors to login and make partial payments, payment in-full or simply dispute their account. It automatically updates the account applies the payment and/or updates all credit bureau reporting.

The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done

Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money. Clients can also login to view their accounts and many times answer their own questions without calling our office.

Cons: The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call...

Overall: Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time.

Highly recommend this company

Vendor Response

by InterProse
on March 28, 2015

¿Tyson,
Thank you for the Great review of WebAR Debt Collection Software. We have been doing business with you for many years. You were customer #2 on WebAR Collections, you and many others have been key in WebAR maturing over the years. We really do appreciate you and your business. We look forward to many more years to come.

Thank you!

~ The InterProse Team

BEST COLLLECTION SOFTWARE

Nov 16, 2016

FRANK P.

CEO

Financial Services, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: EASE OF USE

Cons: NOTHING

Overall: WE HAVE BEEN USING WEBAR FOR OVER TWO YEARS AND THE SOFTWARE HAS EXCEEDED ALL OUR EXPECTATIONS, WE WOOKED WITH MANY OTHER PLATFORMS AND FOR EASE OF USING THERE IS NO BETTER SOFTWARE ON THE MARKET THEN WEBAR

Recommendations to other buyers: EXTREMELY USER FRIENDLY

WEBAR? ACE? INTERPROSE?

Feb 07, 2019

Stephanie W.

Director of Revenue Recovery

Hospital & Health Care, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Pros: I like the fact that accounts can be pulled into Excel easily.

Cons: There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.

Overall: It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.

Vendor Response

by InterProse
on February 11, 2019

Hi Stephanie,
We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business!

WebAR Review

Jun 10, 2016

Sean F.

VP of Lending Compliance and Strategy

Banking, 51-200 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Has all the features the collectors need to collect debts.

Cons: The dashboard could use work, we haven't gotten proper totals from the get go.

Overall: The experience with the implementation team was great, however after implementation we were switched over to customer support and those folks need some classes on how to win friends and influence people. Typical IT support group, act like your bothering them when you ask a question or reply in a way that implies you are stupid because you didn't know how to do something.

When it is working it is great, when it doesn't it is a nightmare.

Sep 06, 2017

Leon B.

General Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The automation when it is working properly.

Cons: We have been running WebAR for 4 years this Fall. I would say between years 2-3 we saw a definite fall off in customer support. Recently beginning this year, they have addressed this concern by hiring on additional staff and the turnaround although still in its infancy is greatly noticeable. Previously I would have to track and follow up with support as they would not keep me in the loop with updates or questions regarding my issues. This year has been a complete 180. Responses are timely, informative, and helpful. I rate customer support as a 3 because of the average of poor service in the past, but if this trend continues it would easily be a 5.

SIMPLE USE

Nov 16, 2016

EVIE C.

VP OPS AND SALES

1-10 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED.

Overall: A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL.

SIMPLE TO UNDERSTAND AND NAVIGATE.

Terrible

Apr 14, 2016

Troy D.

President

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Customer Support

Comments: I could not be any more disgusted with this company and some of their employees. First off, what we saw in the demo was NOT active after we signed their contract and we were told we would have to "upgrade". Their President Matthew apparently does not care about his customers or his reviews, more of a "do what you want, we don't care" mentality. Their tech agent Kyle Nelson is unprofessional and takes most concerns and complaints as a joke. Their software works when they want it to work and we had issue after issue. Their software is not user friendly and in my opinion is not collection friendly. More than 70% of the time we had issues logging in, setting up clients and never had the ability to run reports. Buyers Beware, they will make you feel like you and only you matter until you sign the agreement. I would never recommend these people to anyone.

Vendor Response

by InterProse
on September 20, 2016

As President of InterProse I would like to personally address Mr. Davis' comments. The InterProse team is professional, caring and focused on our client's success. A review of other Capterra Reviews suggests our customers agree, and that WebAR is a world-class product.

We are always happy to share references with prospective customers to address questions about our approach to engaging customers in their successful implementation of the software as well as their overall business success. With twenty+ years of experience in this industry, our team goes the extra mile to advise and guide each customer in the use of WebAR with the goal of maximizing their results.

If there were an event where we were in breach of a mutually agreed upon contract, I would gladly refund every dollar paid. In the case of Mr. Davis' interaction with us, such was not the case. If you have questions about this review, our product or our team, feel free to contact me directly at matthew.hill@interprose.com.

Finally a virtual agent that works

Mar 21, 2015

Tyson S.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Pros: Ammina is collecting even when were not open. Debtors login late at night and the payment is applied to the account that day. It s remarkable to sign in each day and see that we re already collecting money. Debtors can also login and dispute their debt, which loads the entire dispute right onto the account and updates credit reporting. Ammina walks debtors through a series of steps that make it easy to get what you need from the debtors without having to talk to them. All in all, this is a feature that pays for itself many times

And she speaks spanish and english.

Cons: None because you can set up the requirements. For example if you don't accept payments under $100 you can add that... or if you only accept payment in-full you can add that... or if you don't want debtors to be able to dispute their account you can stop that... If there ever is something you don't like about this product you can change it.

Overall: Very highly recommend this product. If you've never had an employee that can work 24/7 and never gets tired, You don't know what you're missing out on.

Virtual Collector Increased our productivity

Mar 21, 2015

Jennifer T.

President

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Comments: We have been using the virtual collector for a number of years. We like being able to select the avatar for each of our portals and the text that they will "speak" to our consumers. The screens navigate through the process the way we want them to and can be modified as needed to accommodate changes in the industry. We have not had any complaints from our consumers indicating that they can't figure out how to use the service. The only negative we have found is that the voice of the avatar could be a little clearer on some words, so it is important to listen to your text as the screens are being set up to make sure that all the words are pronounced clearly and properly.

Overall we are very pleased with the product and believe that it enhances our ability to recover our clients receivables.

Pros and Cons

May 30, 2018

India O.

Adjunct Professor

Higher Education, 501-1000 employees

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of in app tools is great, they mimic other word processing systems and are therefore very intuitive. The application easily transitions from your PC or MAC files to files or messaging in the app. This makes interfacing easy.

Cons: The updates lead to glitches that are troublesome and cause issues. Links imbedded in text often don't transfer, or fail to 'stick' after you manually link them.
The ability to link all of your assignments to the grade book would improve the app significantly.

I used this product when it was still
WebAR

Mar 08, 2018

Auntuell M.

General Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like this product as a way to keep organization within the company and liked that they we trying to improve the app to make it better.

Cons: Their customer support at the time wasn't the greatest, but i could tell they were looking for ways to improve. I do not know now what thier response time is.

Vendor Response

by InterProse
on March 18, 2018

Hi Auntuell,

Thank you for the feedback. You'll be happy to hear that since you used our platform we have tripled the size of our service department to make our response time even faster.

We've also continued to improve the platform with more integrations, business analytics, additional process automation, and a transition to Amazon's AWS cloud computing infrastructure, giving us and our customers the highest security and infrastructure compliance in the business!

All of these advancements are why we renamed WebAR to "ACE" - InterProse's Advanced Collection Environment.

WebAR - Look no further

Mar 19, 2015

Rick B.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I looked, reviewed, and analyzed all software solutions in the ARM industry. All of the "big guys", all of the "next gen" platforms, ALL OF THEM. I received demos and pricing proposals on most and even engaged industry consultants to help me decide. I ultimately chose WebAR and encourage you to give them a look. The off the shelf framework of the product is very straightforward and not "over engineered". The pricing is "ridiculously reasonable" considering the features included. My staff all love the product. The support is excellent and their developers are first rate.

Conversions are hell, no question about it. I'm glad I don't have to go through it again but my conversion to WebAR was the easiest one I've experienced.

Cheers!

Fantastic Product for Debt Collections

Mar 23, 2015

Nick S.

Collections Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We've been using WebAR for just over a year now, and in all that time, I've never once thought about making a change. The thing I love about WebAR is how versatile and adaptive it is. If I want it to do something, I can make it do exactly that. WebAR's structure and ability to specifically tailor how the accounts behave at any given time make it stand out for me. Recently we made a big change to how our accounts were handled by our collectors, and WebAR never missed a beat. I changed a few settings, set up a new job to run every day, and it worked perfectly.

I wouldn't hesitate to recomment WebAR. It's just an amazingly useful piece of software for managing your collections accounts.

Great Product....constantly changing to perfect an already good thing!

Jul 16, 2014

T H B.

VP

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Pros: No longer on site and must deal with back-ups, up-grades, etc. Userfriendly, well received by Collectors.

Cons: Takes some getting use to by Admin, different way to analyze and breakdown admin tasks at hand, but do able.

Interprose is very willing to help step by step through your transition and even after. New "Tweaks" are always happening to make the program better and better!!

Vendor Response

by InterProse
on April 03, 2015

Hi T H, Thanks so much for your great review. It's wonderful to hear that you've had such a positive experience using WebAR Debt Collection Software and it is meeting all the needs of PMC. We look forward to bringing you more great features and updates in the future. Best wishes, Tim

Very Robust and feature rich software!

Jun 09, 2016

David C.

President / Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We have been incredibly impressed with the number of features that WebAR offers. It became apparent very early that we will be saving a lot of time and hopefully money with how we will be able to automate the way we do a lot of our processes.

I am very impressed with the customer service and the training. Kyle and Ben are great guys to work with. Kyle is an excellent trainer who works hard to make sure the training and implementation is very thorough. Ben is very fair in working with a company to get everything setup and established with WebAR. I look forward to many years of a great partnership with WebAR!

Webar software review

Dec 01, 2016

Sandy M.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Comments: this software is very functional and they are constantly upgrading to improve it. I have known Interprose for a long time and they are very helpful. I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems. The debtors can sign on our website and pay their debts online. We can also process credit cards immediately which is a big help. The software is very functional but hard to learn as I am still learning but once you learn it you will love it. This software is very efficient.

Vendor Response

by InterProse
on April 03, 2015

Hi David, Thanks so much for your great review. It's wonderful to hear that you've had such a positive experience using WebAR Debt Collection Software and it is meeting all the needs of Titan Revenue Solutions. We look forward to bringing you more great features and updates in the future. Best wishes, Tim

WebAR software experiences

Apr 01, 2015

Nicola H.

IT Operation Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: There are many pro's about the WebAR software experiences, but my favorite are the user friendly options that are provided. It's easy to navigate thru the menu options which allows me to run reports and provide detailed information to my staff which ultimately makes us more efficient. My overall impression has been remarkable, the software has provided our company with tools that we cannot seem to do with out. I continue to be impressed with all the upgrades they have made because I know that their number one priority are there clients.

Our experience with the WebAR team and the software has been phenomenal!

Apr 01, 2015

Ashley E.

Director of Operations

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We have been using WebAR for almost 3 years now and have had only a handful of down times. The team is very quick to help with any issues and give a time frame to complete any requests.

The system is very customizable and with most options we are able to make changes on our own.

The payment system and reporting is very detailed and it is quick and easy to walk through setting up any reports we need.

WebAR is very efficient for our team and has helped us keep our labor cost down while taking on new clients every month.

Good Product

Mar 23, 2015

Spring M.

Admin Support

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Customer Support

Comments: The system was a little hard to get used to as some steps you go through for certain actions are a bit redundant however, the system overall is good. With the ability to customize to specific preferences, the system has met many of our needs. Looking forward to see what else this system has to offer!

Vendor Response

by InterProse
on June 13, 2016

Thank you Spring, we look forward to providing new features and enhancements to meet more of your needs. If you have specific needs that you would like to discuss with us please feel free to reach out to support at any time.

We've used the software for about 5 years.

Apr 14, 2015

Spring W.

Manager

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Comments: Sometimes, help requests via email are delayed in getting a response. Although I get a notice telling me how they will be ranked by severity (most severe get attention first), I don't actually get a notice that indicates how WebAR ranked them. That being said, when I call or email my account manager, I get an immediate response. Also, WebAR is one of the few service providers that we work with whose President is always available to assist a customer.

Great value & flexibility

Nov 23, 2016

Teresa M.

Global Head of Liquidity Management

Financial Services

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: flexibility, training, customizing, ease of use & price

Cons: missing some features since it was not designed for my market requiring development cost.

Overall: I've found 3rd party tools can be very limiting; however, I was immediately impressed with the flexibility of WebAR and the ease to customize. Also, the price was very reasonable for all the features and training included with the software.

Excellent

Mar 23, 2015

Kevin G.

Executive Vice President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: WebAR is intuitive, easy to understand, and thoroughly designed to allow 3rd-party agencies a better technology solution in collection software. In the past, dependability of aging software platforms or newer platforms written in archaic languages has been the reason that the largest agencies in our business have chosen to stay with them -- I think WebAR is the first real solution that could potentially change this continuing trend in the market.

Lifesaver!

Dec 08, 2016

Patrice D.

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Comments: We are a Landlord/Tenant law firm collecting debt from tenants while in property and after they vacate. Discovering WebAR has been a lifesaving gift. The personnel is very easy to work with and are extremely helpful to guide us in structuring their software to meet our needs. Weekly meetings with review and training. Video tutorials as well. I highly recommend WebAR for all of your collection needs.

Great Product

Apr 14, 2015

Christina C.

Office Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have worked with the same two people since the very beginning and they have been very helpful. They kept me updated through the process of getting set-up and made sure I was trained very well before they let me work on my own. The whole team has been great to deal with and the software is amazing! They are constantly working on how to make it better and easier and if you have any recommendations they love the input.

Fully featured, easy to use and customize

Apr 15, 2015

Robert F.

Managing Partner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: More features that automate what are typically manual tasks is a huge efficiency boost to our organization.

Easy to customize and tailor to your business needs.

Minimal training required for agents to become productive

Most fully featured Web Access Payment Portal of any system we've seen. Client access tools and dashboard performance reporting is a top selling point for our business.

Customer Centered Business

Mar 24, 2015

Kristi H.

Bookkeeper

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: When working with WebAR/Interpose, it has been extremely easy for us to be able to get a hold of the customer service. When we have an issue, they are right on the ball trying to fix it as soon as they can. If we have suggestions or little things that we feel will make the website more friendly to our process, they are always willing to look into it and see what they can do to help!

Interprose as a company.

Apr 01, 2015

Sandra B.

Operations Manager

Source: Capterra

4/5

Overall

1
/
5

Ease of Use

4
/
5

Customer Support

Comments: I personally have not had hands on with WebAR..our IT department, collection manager and our collectors have. Our collectors feel it is most certainly an advanced product.

They are looking so forward and waiting patiently to go live.

I have spoken to Tim Monahan and Kyle Nelson and found them to be very patient and helpful in getting us through this conversion process.

The Virtual Agent and WebAR - a complete solution

Mar 18, 2015

Tom G.

President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: InterProse has done a great job of combining a modern database structure, user friendly screens and a cloud based system that can grow with an organization without the need for heavy internal IT. In addition, the Virtual Agent is a game changer. It allows us to collect 14% of out payments on the web and enable debtors to self-service their account.

overall

Apr 14, 2015

Leon B.

President

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: If it were not for Ben and Kyle at Interprose, we would be like fish out of water.

We are running two companies off the same software infrastructure and it was these guys who enabled it.

Great product, very easy to use and cutting edge.

Thanks for the vision, Matt.

Regards,

Leon Bascome

MoonGate Insurance Group

Bermuda

Interprose Review

Mar 27, 2015

Colin D.

Controller

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We have been doing business with Interprose for several years now and are quite satisfied with their product and service. Many other companies have tried to convince us that their product is much better but after seeing the Interprose Product they step back and admit they can't compete wiht it. The Interprose Product is Second to None.

Intuitive, Flexible, Efficient

Mar 23, 2015

Carl S.

Vice President

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Interprose's Webar is a great fit for us. Their system is thoughtfully designed for the accounts receivable industry. The system can be easily designed to fit the needs of our company and those of our clients. They work hard to constantly improve their existing product while continuing to developing additional features.

Website Review

Apr 08, 2015

Meredith R.

Client Development

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: I can't believe how seamless and easy to use this website interface has been. It's usually such a headache to deal with websites of this nature. But, not this time. Replace your confusion and stress with a simple and easy-to-use website that saves time and energy. Not to mention, the customer service was outstanding.

The complete package

Mar 23, 2015

David M.

Owner

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We are going into our 4th year with WebAR, which has proven to be a complete solution for our company. Payment processing, letters, credit reporting, and dialing are fully integrated, leaving us to focus on collections and sales. We have enjoyed responsive customer service and regular enhancements to software.

Best among the rest

Mar 23, 2015

Jim R.

VP Business Services

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: When selecting a collections/AR software, we were looking for something modern, simple, in the cloud, and easily customizable. This was the only software of many that we have reviewed that met all of these criteria. It is working for us, and we have been able to customize it to our own uniques processes.

So easy to use

Apr 08, 2015

RYAN M.

ADMINISTRATIVE ASSISTANT

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Since we have made the switch to Webar my work day seems to fly by. I get a lot more accomplished than before. Everything is so easy to use. If you need something fixed in the system my bosses go to the Webar staff and its fixed in a timely manor. I really enjoy the Webar system.

Great software for our small business!

Nov 16, 2016

Donna M.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: WebAR forever changed our daily functions! Payment processing and record keeping has been simplified and is much more efficient. We have not had many issues requiring technical support but when we have they have been quick to respond and resolve.

Great product!

Apr 14, 2015

Donna M.

Office manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We are a small agency and implementing this software improved efficiency of our day to day business 100-fold. We have very rarely had any downtime or troubleshooting issues but when we have support has always been very quick and thorough. I highly recommend Interprose WebAR.

User Friendly

Mar 24, 2015

Judy N.

Debt Collector

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: WebAr is user friendly and customizable to meet each collectors needs. The payment process is easy, for taking one payment or setting up multiple payments, or making changes to existing payments. As a collector, it helps me get my daily tasks done fast efficiently.

WebAR Debt Collection Platform

Apr 08, 2015

Casey U.

Founder

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: WebAR is a great debt collection platform with advanced features my company would not have access to if we had to purchase a system which ran in-house. Being web based is a huge financial win since none of the normal maintenance of an on-site system requires!

Great Product

Mar 23, 2015

Javier M.

IT Admin

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I seldom give compliments. Excellent customer service has almost become a thing of the past. The people at Interprose give consumers hope that there are still companies that naturally go above and beyond the call of duty in the realm of customer service.

This is a great software program for keeping track of all paid and unpaid items.

Apr 05, 2018

Sara M.

Office Assistant Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Well functioning program and they constantly improve and upgrade it. Customer service has been great!

Cons: The program is a little slow going as far as it's learning curve. Still haven't mastered it but I feel confident in the system and the help I get from customer service. Very helpful tool to work with.

Webar Review

Apr 03, 2015

Diana G.

Assistant Controller

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: The webar software is user friendly which makes everything an ease to running reports or getting detailed information. Also, if there is any questions or concerns the customer service is there and provides great assistance to help you.

Webar collections software is easy to use and feature rich

Mar 23, 2015

CHRISTOPHER T.

Collection Floor Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Webar collections software has lots of options and is easy to use. The support team is always looking for new options to add that will enable the user to have all of the information they might need to support the collections process.