Parks & Recreation

The Department of Parks & Recreation operates and maintains the County's numerous parks, recreation areas and recreational service programs for the residents of Maui County. The Department also coordinates with other County departments on enforcement of rules and regulations for parks and recreation facilities and their use, and countywide beautification.

Programs:

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

Number of safety inspections conducted on fields and at base yards

Percentage of parks inspected weekly by enforcement officers

Percentage of work orders responded to within 48 hours

Number of Learn-to-Swim participants

Number of rounds played by adult residents

KPI #1: Number of safety inspections conducted on fields and at base yards

Benchmark: NA

This measure tracks the number of safety inspections conducted by departmental staff at various facilities including fields and base yards. Safety inspections are important activities for the department and help in identifying corrections that must be done by the department. An increase in this measure will have a positive impact on the department and its operations by making it safer. Fewer inspections may indicate a need to focus resources and revise operational plans to conduct inspections.

Success Measure

FY 2017 Actual

FY 2018 Actual

FY 2019 Estimate

FY 2019 YTD

Number of safety inspections conducted on fields and at base yards

210

110

140

TBD

KPI #1: Management Discussion

Management is monitoring this measure but believes that it will meet its goal of 140 inspections conducted for the fiscal year. Management will take the necessary steps to reach this goal including redirecting resources.

KPI #2: Percentage of parks inspected weekly by enforcement officers

Benchmark: NA

This measure helps to determine the efficiency of the department's resources to conduct inspections of various parks throughout Maui County. Inspections are important activities and may help in identifying areas that requires repair and may lead to adjustment(s) in resources to address concerns. A greater percentage may indicate and reflect a greater awareness of the state of the department's numerous parks. A lesser percentage may indicate a need to redirect resources or adjust work schedules to increase inspections.

Success Measure

FY 2017 Actual

FY 2018 Actual

FY 2019 Estimate

FY 2019 YTD

Percentage of parks inspected weekly by enforcement officers

90%

20%

35%

TBD

KPI #2: Management Discussion

This measure is trending negative. Management will continue to work to identify where the shortfalls exist in the inspection process that is currently managed by its enforcement officers. Vacancies and increased demands for enforcement officers services due to increases in park usage have impacted the ability to efficiently conduct these inspections. Management is analyzing work schedules and will make adjustments to address this negative measure.

KPI #3: Percentage of work orders responded to within 48 hours

Benchmark: NA

This measure tracks the rate of employees departing county service after only five years of being employed. Significant resources are expended in the training and onboarding of new employees. A reduction in this percentage is positive and may indicate that employees are enjoying their employment, are satisfied with current wages and benefits, and that the county is not losing out on the resources invested in new employees. A greater percentage may mean the opposite.

Success Measure

FY 2017 Actual

FY 2018 Actual

FY 2019 Estimate

FY 2019 YTD

Percentage of work orders responded to within 48 hours

NA

60%

90%

TBD

KPI #3: Management Discussion

Management recognizes that this measure is not inline with the estimate of 80%. In analyzing this negative measure, management has identified a surge in repairs due to vandalism at virtually every park under the department's control. The increase in unanticipated and unplanned repairs has forced managers to redirect resources and schedule repairs beyond the 48 hour window. It is anticipated that this measure will improve once additional actions are taken to address the increase in vandalism.

KPI #4: Number of Learn-to-Swim participants

Benchmark: NA

This measure monitors the number of participants in the department's primary swimming educational program. Maui County is surrounded by ocean and it not uncommon to encounter various situations where the ability to swim is critical. This program has grown throughout the years and the measure provides insight into the growth or decline of this important program.

Success Measure

FY 2017 Actual

FY 2018 Actual

FY 2019 Estimate

FY 2019 YTD

Number of Learn-to-Swim participants

1,106

3,118

22,000

TBD

KPI #4: Management Discussion

Management is currently investigating the number of participants as the data may not be correct. Management will update this section once more information is available.

KPI #5: Number of rounds played by adult residents

Benchmark: NA

This measure tracks the total number of golf rounds played by golfers at the Waiehu Golf Course. The focus of the department has been to increase the number of rounds played by our residents. An increase is positive as it indicates greater usage of the facility by adult residents while a decrease is negative indicating a reduction in rounds played by adult residents. This measure is useful as it provides insight to management on marketing strategies and efforts to increase play.

Success Measure

FY 2017 Actual

FY 2018 Actual

FY 2019 Estimate

FY 2019 YTD

Number of rounds played by adult residents

19,049

13,450

16,000

TBD

KPI #5: Management Discussion

Management is concerned that its efforts to increase play may need to be improved in order to attract adult resident golfers to the course. Management has reached out to the county's PIO in an effort to develop an improved strategy that will target these golfers. Additionally, management has developed a survey to identify if there are areas where the course may improve in order to attract these golfers. Management will continue to monitor this measure.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: