I just got the update for Trend Micro and uploaded it. But now can't get YouTube videos to come up

I just got the update for Trend Micro and uploaded it. But then I got on YouTube and tried to watch some videos and it won't download them. The circle that spins around just keeps spinning and it tells me to restart my computer if it doesn't start shortly. I tried restarting it 4 times and I still cannot get the videos to come up. I don't know if the new update has anything to do with this,but it's the only thing that has changed.

Based on your concern, we need to make sure that the Trend Micro program is the one causing this issue. Please refer to the instructions provided on the link below to disable the Trend Micro program completely and then check afterwards if the same issue persists.

Thanks so much for getting back to me so fast. I just disabled the Trend Micro program and then went to YouTube to check it out, but the same thing happened.. So I restarted the computer to see if that would make a difference. But, alas, no it didn't. So it's probably not Trend Micro. Now I have to figure out what is causing this. Thanks again for your help. At least I know a little more than I did before. :-D

Thanks for trying out the troubleshooting step that we have provided.To help you with this further, can you try using a different browser? If you were using Google Chrome, trying Firefox would be a good idea.