Capital High School Arts and Technology

TQM – Total Quality Movement

TQM is a holistic and comprehensive approach to achieving excellence in quality management. It is based on a philosophy of win-win, founded on a fundamental understanding of customer supllier relatinship, i.e that people and management are viewed in the context of serving customers. If people cannot buy-into this profound wisdom, then TQM will never become more than a fad. – TQM SlideShare.com Presentation by Yuvarajah Thiagarajah

TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM requires the involvement of management, workforce, suppliers, and customers, in order to meet or exceed customer expectations. – Wikipedia