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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (148)

83%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Ian M

April 2017

Room was good but AC didn't work

Room was good and clean.

Food at breakfast was varied and e good. AC in room didn't chill.

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H Khanam

December 2016

Great stay

Very nice room.

Clean and spacious. Staff were friendly

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Stewart Lockwood

November 2016

DoubleTree by Hilton Hotel London ExCel

Hotel was very clean and friendly with good food.

Bed was not particularly comfortable but we put up with it. Ideal location from which to get around without having to pay central London prices!

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n hall

September 2016

DoubleTree by Hilton Hotel London ExCel

We were attending a conference at the Excel for which this hotel was an ideal choice.

At check-in and checkout we were given delicious cookies. We dined in the hotel as well as having breakfast and the food was very good.

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S Noon

August 2016

Very clean and comfortabe

would use this hotel again , great quality breakfast , something for everyone and more..

My only criticism is the air con was not cold at all we asked about it and the man told us that's as good as it gets it will cool down later , but unfortunately it didn't so although I had a good night sleep it was too hot in the room.. Other than that everything was lovely

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J MacNeil

July 2016

Good value hotel convenient for ExCeL and London City Airport

Booked over a year in advance for a three day event at the ExCeL, with three further days for leisure in London.

Location is pretty good for the ExCeL and London City. It's also nice to be a little out of the city centre in that the air is a little more breathable. The room was clean and generally pleasant, but a little lacking in furniture (only three tiny drawers and six hangars). Bed was comfortable. Breakfast (buffet) was generally good, staff generally helpful and public areas pleasant.

I was pleasantly surprised to find that what I had thought was a "room only" booking was in fact B&B, so got to take advantage of the breakfasts. Restaurant and bar prices were "very reasonable for London". The adjacent "Fox at Connaught" pub/hotel was well worth a visit or two.

Travel into London involved a 10 minute walk to the Prince Regent DLR station and typically took about 35-45 minutes. On our last day, having suffered in the heat on the Underground the previous couple of days, we took the DLR to Westferry, which is about a 5 minute walk from the Canarty Wharf pier for the River Bus - an altogether more pleasant way to travel into central London. If you don't mind cable cars you could combine this with a bit of a walk and the "Air Line" cable car over the Thames to the O2. There's a good selection of (mostly chain) restaurants, cinema, etc. at the O2, as well as the main events arena.

The only real negatives: furniture (drawers in particular!) a bit lacking. The air con in the room was ridiculously loud when running (but the room stayed pleasant even with the highest temperatures of the year at about 33-35 C) - I didn't get around to reporting this to reception until we were leaving, so no idea if it was a simple problem they could easily fix (and it clearly wasn't so bad as to be a major problem). The hotel operates a shuttle to Canary Wharf, but weren't prepared to run us 5 minutes round the corner to London City (I can see why they might fear a massive commitment if they did officially run an "Airport Shuttle" though).

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S K

July 2016

Good but my stay was expensive

Great service but i've stayed here before at a bargain price of £69

Brian Mcleod

June 2016

Excellent weekend base for central london

This hotel was excellent as it's a stones throw from London City Airport, has rail stop 700 yards away DLR which links easily with the direct lines to central London.

The food/breakfast were excellent and the staff very helpful, with maintenance being very sharp having fixed a leaky shower hose (renewed) within the time required to have breakfast a short walk and a nosey along the waterside. I would definitely return as it allows access to the city and airports whilst staying removed from the madness.