* PLEASE MUST READING *①This doll is not a limited.② Because this product makes after order, customer can't cancel order since we confirm the payment.③ Your order will be canceled if we can not confirm your payment within 3 days from the order date.④ Layaway period for this doll is 60 days.

[The normal making period expected]①No make up : About 10 weeks② Default make up : 10 weeks + 1~2 weeks③ Special make up : 10 weeks + 2~3 weeks

We need to take 2~3 weeks more times than the normal making period for a while rushing orders or a climate of high temperature and a humidity.

[Delivery period]Takes about 5~10 days timesafter send out.(Shipping method : EMS)Please ask about it to us if you would like to use another shipping company. (Airmail, EMS premium, DHL, Fedex etc.)

- BASIC SET -

Doll / Assembled.

* No Makeup

Eyes / 14 mm

Basically, same eyes on above images will be sent.Please state your request in [order comments] box on order page if you would like to get other eyes for this doll.

Kipping box

*Cushions are included.

Extra tensions

Certificate

&

Assembling Manual

[Options]- Skin color, Make up Please add an items or services in each option if you would like to get above items with a doll.

* About options *①Make up, Body painting , Tattoo etc. ②Ornaments of clothes set , Hair piece etc.③Hair style ofWig★ We have been trying to do our best to finish everything like the promo picture of all products.However, the finished result can differ a little from the promo picture because all works are handy-crafted.We hope you understand.We don’t accept any refund, exchange for this reason.Please consider this point and make an order carefully.★ The color of real product can be shown a little different by monitor resolution.

● All international shipments are shipped EMS service only.* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service.● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS.● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)● We are able to notify customers when their order ships as email with tracking number.

Once an order is placed, it is processed.Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.

For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!

Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.

We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.

Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.

Any questions related to this product, we will try our best to provide a response.

No

Title

Name

Date

Delete

28

Full set

Anastasija

2013/12/08

Hello! Can I order a full set of this doll? If not, can I get a wig as the photo without a full set?

27

[Re] Full set

Souldoll

2013/12/09

Hello?

Sorry but the wig, clothes are not available.
Contact us if you have any questions.
Thank you.

[Reply]

Anastasija wrote :
>Hello! Can I order a full set of this doll? If not, can I get a wig as the photo without a full set?

26

Wig size

Kira

2012/10/15

Hello, can you tell me which wig size Fafner has?

25

[Re] Wig size

Souldoll

2012/10/16

Hello?

Kids line wears 6-7 inch wig.
Contact us if you have any questions.
Thank you.

[Reply]

Kira wrote :
>Hello, can you tell me which wig size Fafner has?

24

eyes

faye

2012/10/06

Is it possible to get this doll with Yelena´s eyes?

23

[Re] eyes

Souldoll

2012/10/07

Hello?

It's possible.
Please state your request in [customer comments]box on order page when you place an order this doll.
Contact us if you have any questions.
Thank you.

[Reply]

faye wrote :
>Is it possible to get this doll with Yelena´s eyes?

22

Freckles

Kira

2012/10/05

Hello
Is it possible to have freckles in the request makeup section?

21

[Re] Freckles

Souldoll

2012/10/05

Hello?

Yes. It's possible.
And, you need to send us a sample image to us for do the work.
Contact us if you have any questions.
Thank you.

[Reply]

Kira wrote :
>Hello
>Is it possible to have freckles in the request makeup section?

20

until when?

viyana

2011/11/12

Until when will the NL body can be purchased with the older heads? I'm thinking of buying Fafnar with NL body, but not at this month.
Is it only during xmas event or it will be from here on after?

19

[Re] until when?

Souldoll

2011/11/12

Hello?

N.L body with older heads will be continued saled.
Actually, we had planned to sell N.L body with older heads the beginning of next year.
However, we have changed our mind because we have received the request from many customers since start X-mas event.
So, you can purchase the set at any time.
Contact us if you have any questions.
Thank you.

[Reply]

viyana wrote :
>Until when will the NL body can be purchased with the older heads? I'm thinking of buying Fafnar with NL body, but not at this month.
>Is it only during xmas event or it will be from here on after?