CASE STUDIES

Cloudwork Implementation with Burgmann Anglican School

What did Burgmann require?

Burgmann Anglican School is a large co-educational independent school located
in Gungahlin, ACT, with two campuses teaching children at all levels from early
childhood to senior school. Its parents, students, staff and members of the
broader community contribute to the learning programs in many ways.

Mr Steve Carter, Director of eLearning, was working on compliance policy. He
said, "We needed to sort out conflicts with account provisioning. The Help Desk
didn't have the experience so we reached out to an external source to implement
Complispace, which provides governance, risk and compliance programs.
Complispace theselves suggested we speak to Studentnet."

What could Studentnet offer?

Studentnet provides managed computing services to independent schools, and has
been doing so for over twenty years. Studentnet's flagship functionality is its
Cloudwork identity management service, tackling the problem of the multiple
identities required by educational software. This complexity is
compounded by the large numbers of students and staff requiring account access
both on and off campus, as well as services offered to parents and alumni.

What did Studentnet do?

Mr David Robertson, Senior Technology Architect at Studentnet said, "Burgmann
made it clear in their initial discussions they had an immediate need to get
Complispace working as quickly as possible, which we did. We started
discussions on requirements on 3 March 2016, and the initial setup with
configuration and connections to Burgmann began on 8 March. The configuration
was sent to Complispace on 9 March, completed at their end by 11th, and the
service was operational and in use by 14 March."

What was the implementation like for Burgmann?

Steve Carter: "Our experience of the initial setup made the business manager
very happy! It happened very quickly – David Robertson was fantastic.
There was no disruption, it just all worked. We went from needing separate
logins for all services, to just a single login for each user. The
system administrator for Schoolbox said it was a great experience, and David
always got back on any query."

What further integration took place in Phase Two?

Steve Carter: "In teleconference with Kevin Karp (Studentnet CEO) he mentioned
a number of other Cloudwork services they'd integrated with Complispace. When
we heard they could offer Schoolbox and Synergetic Commmunity Portal - bang, it
was just what we wanted."

David Robertson: "In April we added Schoolbox, Synergetic Commmunity Portal,
SynWeb, Office365 and Google Apps Syncing. Other services include parent
provisioning, with multiple login vectors depending on user. After the initial
implementation, the other services were all put into place with two weeks of
Phase Two beginning. Burgmann went from a position of identity disorganisation
to one where all services are fueled by a single identity for each user."

What was Burgmann's experience of Studentnet?

Steve Carter: "Studentnet were very helpful and Kevin gave us a complete
outline beforehand. Next year we plan to add more Google services, and we
expect this is going to be a productive long term relationship. The pricing is
excellent and very affordable too."

"A pleasant surprise was finding out that Studentnet have integrated so
many educational products – they don't just offer a single
service and claim it can do everything. Also important is the fact they already
know people in the education companies, so they have relationships set up
with all the stakeholders. I'd certainly recommend Studentnet and Cloudwork to other
schools, and in fact already have."