Samsung's RF267AARS French-door refrigerator is a feature-heavy model, with perks such as a twin cooling system, a two-minute door alarm, an LED display panel, an in-door pizza pocket, and a water and ice dispenser. If the fridge's built-in ice maker is on the fritz, however, the latter feature won't do you much good. To troubleshoot your ice maker, start with the basics before calling for professional help.

The Simple Stuff

Before trying other troubleshooting measures, reset the RF267AARS' ice maker by removing the ice bucket and pressing and holding the reset button - located on the side of the ice maker - for eight seconds. If ice production doesn't commence after your refrigerator has been installed for 24 hours, clear the dispenser of air by holding down the dispenser button for 60 seconds or until it dispenses water. If you experience issues with both your water dispenser and ice maker, ensure that the valve on the connected water supply line is fully open.

Icy Issues

To maximize ice cube production and promote even distribution in the ice bucket, Samsung recommends dispensing a few cubes of ice every six hours or so. When cubes in the bucket partially melt and freeze back together, they may fuse into clumps; pull out the bucket and carefully shake it to break up these clumps. In case of weak or watery cubes, lower the freezer's temperature via the RF267AARS' temperature settings, located on its front LED panel.

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Other Problems

If the RF267AARS' display panel - which controls the water and ice dispenser - doesn't respond to your input, ensure that the child lock feature is turned off by pressing and holding the “Ice Off/Lock” button for three seconds. An overflowing ice tray indicates an excess of water; close the valve on the water supply connected to the refrigerator by about a quarter-turn to remedy this problem. If your dispenser produces misshapen cubes, remove the ice bucket, turn it upside down inspect its discharge area. Remove any icy buildup by running hot water through the bucket until it is free of ice.

Samsung Support

Contact Samsung's customer support department at 800-726-7864 if basic troubleshooting doesn't address your ice maker's issues. The company's official website also offers a service scheduling tool as well as live chat with Samsung technicians. When purchased new, the RF267AARS is covered by Samsung with a limited parts and labor warranty that extends for up to five years.

Resources

About the Author

Dan Ketchum has been a professional writer since 2003, with work appearing online and offline in Word Riot, Bazooka Magazine, Anemone Sidecar, Trails and more. Dan's diverse professional background spans from costume design and screenwriting to mixology, manual labor and video game industry publicity.