How to cancel your Vodafone contract – details and templates

We’re going to go on record and say that Vodafone’s current treatment of customers is inconsistent, unfair, insulting and offensive. They’ve also breached Ofcom’s General Conditions, which is about the worst thing it’s possible for a mobile service provider to do. Vodafone staff keep contradicting one another and their own policies, they’re breaking more rules than we can count and they’ve now taking to trying to confuse the facts concerning data usage.

If you’re a Vodafone customer, then you need to read this; if you’re not, forward it to everyone who is.

tell you what you can do about it, including a template for cancelling your contract

A quick recap

Last week Vodafone let slip they were ending the 500MB soft cap on data usage for customers; in the past, customers have been free to occasionally stray over the limit without paying additional charges, a point that have been clarifed in writing by Vodafone’s own staff on several occasions.

From 1 June, however, Vodafone will introduce “Out of Bundle” charges; customers will be charged for any and all data usage above 500MB – £5 for an additional 500MB or more, depending on the contract – thereby ending any notion of a Fair Use Policy.

This has significant consequences for all customers, especially over time as customers buy more apps and their average data usage rises.

What’s new?

Yesterday, Vodafone posted a new press release concerning the changes; we don’t think we’ve read a statement so full of horseshit in quite some time:

Vodafone UK to give customers total control of their mobile data spend

In June we’ll be introducing a free text service to tell our contract customers when they’re approaching the upper limit of their data bundle. We’ll send them a text before they reach the limit and tell them how much it will cost them to use more data. Customers can then make a decision on whether to continue, or limit their use, giving them total control of their spend.

500MB means you can read and reply to 10,000 emails, download 24 Google maps and read 8,000 BBC News stories. Today, a tiny fraction of our customers use their full allowance.

By removing a core benefit from you, Vodafone want you to think they’re doing you a favour. Spintastic. And insulting. As one person eloquently posted on Vodafone’s eForums:

It’s like evicting someone from their house and calling it ‘putting you in control of where you sleep’.

1.These changes will be applied to all current customers, not only new ones. Many customers signed contracts with Vodafone on the promise that either data was unlimited, or that the Fair Use Policy only applied to individuals who consistently abused the 500MB limit; see here, here and here for examples of staff reassuring customers of this fact. One of the statements from a member of staff is this:

When a data bundle is listed as having a Fair-Usage Policy, this means the stated policy limit (in this case, 500MB per month) is only a guide used to measure potential abuse, and there is no automatic out-of-bundle charging for exceeding this limit.

If however your data-bundle has a specific limit, such as the 1GB iPhone bundle, or one of the Mobile Broadband plans, then these are a defined limit with no Fair-Usage Policy. That means as soon as you exceed that stated limit, there are automatic out-of-bundle charges placed on your account.

This is a representative of Vodafone, so we have to assume this is an official communication. Two specific points of interest here:

“there is no automatic out-of-bundle charging for exceeding this limit”

“If… your data-bundle has a specific limit, then these are a defined limit with no Fair-Usage Policy”

a We may change our charges or introduce new charges. If we increase our charges, we will give you at least 14 days’ notice and you may have a right to end this agreement under clause 11. If we believe any change in our charges will not disadvantage you, we may include it without telling you.

b We can make changes to or withdraw services at any time and we can make changes to or introduce new terms to this agreement at any time. We will give you at least 30 days’ notice of these changes if we do and you may have a right to end this agreement under clause 11.

If Vodafone were only introducing the Out of Bundle charges, they’d be able to give 14 days notice. But they’re not – they’re changing the terms of their agreement with you, which requires 30 days notice. Vodafone are in breach of their own contract.

9.3 Where the Communications Provider intends to modify a condition in a contract with a Consumer which is likely to be of material detriment to the Consumer, the Communications Provider shall:

(a) provide the Consumer with at least one month’s notice of its intention detailing the proposed modification; and

(b) inform the Consumer of the ability to terminate the contract without penalty if the proposed modification is not acceptable to the Consumer.

To the best of our knowledge, Vodafone did not provide one month’s notice to any customers that they were “modifying a condition in a contract.” Therefore, Vodafone are also in breach of Ofcom’s General Conditions.

It’s important to note that Ofcom specifies only those customers likely to suffer “material detriment” should have been notified, though Vodafone’s terms don’t make the distinction, meaning all customers should have been informed.

3.As late as yesterday, Vodafone were still selling the same contracts offering “unlimited Mobile Internet”. Vodafone have been able to use the word ‘unlimited’ in promoting their tariffs only because of their Fair Use Policy (as outlined in this ASA rulling). So even though Vodafone had announced last week there’d be no Fair Use Policy as of 1 June, this is how they were advertising the affected tariffs yesterday:

Want cracking value? That’s exactly what you get with our 24 month price plans. For just £30 you get a whopping 600 minutes, unlimited texts and unlimited Mobile Internet and webmail. You also get to pick from our great range of phones.

No stars or asterisks or caveats whatsoever. Shocking. Today the text has now changed to remove any mention of the word ‘unlimited’. We’ve heard from several Bitterwallet readers who are now returning their handsets within their seven day cooling-off period.

4.Vodafone is confusing consumers as to how much data they’re likely to use. In fact, we’re being told 500MB is perfectly adequate for everyday use:

You’ll notice there isn’t a single mention of mobile applications – a key reason as to why many consumers are buying data-enabled smartphones in the first place.

Nobody is going to read and reply to 10,000 emails, or read 8,000 news stories. What they might do, is listening to an hour of streaming music via Spotify on the commute. They might listen to and upload audio to AudioBoo, watch streaming TV or YouTube. They’ll open documents, upload photos, run Twitter and Facebook in the background.

Vodafone want customers to believe that 500MB is a perfectly adequate limit, by providing a nonsensical and completely fictitious example of data usage. “Woah, look at the size of those numbers! 10,000 emails! 500MB must be a lot!” Um, no, no it isn’t. Applications are far, far more data-intensive, so anyone who uses them for an hour or two a day can bust that limit wide open.

Can you cancel your Vodafone contract?

If you used over 500MB of data last month, then even Vodafone admits you may have the right to cancel:

“You’ll be entitled to end your contract if you can show that the introduction of the new charges has increased your total call and usage charges by more than 10%”.

You may end this agreement by writing to us if: we change this agreement to your significant disadvantage including changing or withdrawing services (we will tell you if this is the case) and you write to us within one month of us telling you about the change. This does not apply if the change relates to services which you can cancel without us ending this agreement.

The changes are of a significant advantage, because when you signed up you had the option of using more than 500MB in one month (or more) at no extra charge; from 1 June you will not.

Furthermore, Vodafone are in breach of contract, for announcing changes to the terms of your agreement and not allowing 30 days notice. If you’re likely to be affected financially by the changes, then Vodafone are also in breach of Ofcom’s General Conditions too.

I’m mad as hell and I want to cancel, dammit!

A note from us, then – we’re not solicitors, in fact we can barely dress ourselves. We’re not telling you to terminate your contract – we’re happy to offer advice and tools to take your fight further, but ultimately you are responsible for your actions. Please don’t take any of this as legal advice or a substitute for legal advice; we assume no duty or liability to you. Got it? Good.

you don’t need Vodafone’s consent to terminate a contract. You can always terminate a contract and stop your direct debit by informing your bank. The issue is whether or not you’ll be liable for damages for breach of contract or other charges.

the law and not the contract governs, so consumer law beats a contract every time. The supplier’s opinion is not determinative and nor is that of the regulators. Only the Courts can say whether a term is fair or not. What does ‘Significant Disadvantage’ mean? You may have to go to court to find out.

ultimately, if you refuse to pay termination charges on the basis they’re unfair, will Vodafone be prepared to sue you for a Court Order? If they do –you have a defence. No summary enforcement is allowed where there is a genuine dispute so they cannot collect disputed sums as debts.

What next?

If you do nothing you will be treated as accepting the changes and will not be able to change your mind later

Once Vodafone get around to informing you of the changes, if you do want to terminate you must do so within 30 days of the notice given to you of the changes

You need to pay for any items/use for the last 30 days that isn’t included in your advance monthly payment. If you’ve incurred such charges, call and find out what they are.

You can cancel your direct debit and send any final payment for any extra charges for the last 30 days by a cheque marked “in full and final settlement of all obligations.” They may try to charge you a Payment Handling Charge for this.

If you are still within the minimum term, you might like to take individual legal advice and/or at least find out what Vodafone would claim from you in charges, so you know your potential exposure if the court found the term was fair in your case.

I’m visiting the shop tomorrow, if i can find a town where one still open! Theyve been overcharging me for 4 months now for my broadband dongle. Contract is 25 a month, been charged 40 a month instead now. So to proove it, i bought a prepay dongle with Three mobile 6 weeks ago. My vodafone dongle ‘has not even been plugged in’
Todays bill?? 70 quid!!!! Proof!!! 70 quid for not even using it now and i’m allowed 3Gb.
So, when i’m in the shop tomorrow, i’m going to video my visit showing me cutting the sim card in half and the date i did it. If they dare steal my money again i have proof they are blatantly breaking the contract.
The direct debit is supposed to come out on or after the 10th, yet for the last 4 months theyve taken it a week early.
I dont want to just cancel the direct debit as i dont want to be passed onto debt collectors. The direct debit guarantee says if vodamoan has made an error, i can claim a refund back immediately at the bank. Could i do this now? To get back the 45 quid theyve just stole from me? I need that money to buy food!

Hi.
I have 2 yrs contract with Vodafone (currently on hold because of my DD cancellation). I never used my phone too much, rarely 3-4 hours a month (from free 600 minutes). I was charged in December for more than 100 pounds. I was shocked but I paid. I followed the online bill to check it but I struggled to understand where that 100 came from (very confusing- for me anyway).
In January I was very careful, talked even less than average and before my free minutes were due to come -I phoned the Vodafone consultant asking, how many minuts I had left. Once i knew exactly how many I had free I was writing single minute down to control it. Nedless to say- I did not use them all. In the middle of Jan I checked the internet bill and………..they had charged me for my free minutes!!!
I was furious!I wrote to Vodafone Head Office to complain and added, that I would not pay the January bill, untill it’s corrected and cancelled the DD.
I haven’t had the response yet, but I am kind of worried now. I don’t know what I suppose to do. Should I write to them again or just leave it. I don’t know if I am going to live in UK, so I am not very much worried now about morgages etc but I would like to avoid court, because at the end of the day- I am left for my own and I don’t have a proof that i called the consultant.
Has anybody been in similar situation?
Thanks for any help.

In all honestly I have found VodafOne nothing but helpful, yea there may be sone confusion as to fair usage but my friends are with other networks and experiencing the same issues, at least with Vodafone you can expect good, reliable reception more or less wherever you are . . . It seems no matter what network you’re with you can pick some kind Of fault. To be honset you all need to get over it, if you use too much data or minutes it’s dOwn to personal responsibiliy not VodafOne. They’re not there to baby you.

Ok, so this almost a year on from the apparent changes in the T&Cs, for which I have never been notified.

I go to reduce my price plan, as I was informed I could after the 1st year of a 2 year contract, to find out that my price plan does not allow for a reduction. Having found out that what I was initially told was incorrect, I though it best to check the remainder of my price plan.

If I log on to my account, ‘My products and plans’ state (please note ‘state’ not specify/indicate) “Your Plan for Small Business, 750 Minutes, Unlimited Texts, Unlimited Landlines, Unlimited Internet and Vodafone Passport” (have taken a screen capture of this)

I was informed that this is not what I have on my price plan. Apparently I have, 750 mins, 3000 text, 2000 mins landline and 500MB internet (and will be charged for any extra usage). Now admittedly, I appreciate that I don’t always approach these limits and as yet have not breached them; however, having been told that I actually cannot reduce my price plan, I am more than a little hacked off that my T&Cs have been changed without notification.

Because I did not happen to find out about these changes within 30 days of them being made, purely because I do not make a habit of reading the T&Cs on a monthly basis, does this mean I have accepted them, or do I still have grounds for termination of the contract?

need to get out of a monthly contract with vodafone; found the advice helpful but the template letter doesnt seem to be readble by my (MAC) computer ; how can I get access to this and more advice , best wishes and keep up the good work J freeman

Thanks for the information. The Vodefone people are really really not correct people. They will tell any kind of lie to get you ti sign a contract. I know because it has happened to me twice. Very bad dishonest people.

Well where to start im in a 24 month contact which 12 months have passed i got a iphone 4 and have had i replaced 4 times with a refurbished one i want to get out of my contract coz its hassel for me to keep and restorig my phone or not getting access to my phone due to faulty i got a second line am lost the handset and they are refusing to either cancell that 1 or give me a phone on discounth price i pay 70£ a month to them 1 for a contract i dont use n the other a faulty phone

I heartily concur with all said, it is the worst customer service I have ever experienced, and that is saying a great deal. I took the £3 per month deal which I was assured covered 250MB, I was not told that this governed only ONE days use and every subsequent day would be charged at £2 PER DAY. I called to express concern that these charges started appearing on my bill which at that time I thought were a mistake, I WAS ASSURED that these charges were a mistake on vodafone’s side and I WOULD NOT have to pay them, so with that confirmation I continued to use this item racking up my £2 per day unknowingly for mere KB’s of usage, Last month I used 67MB of my AGREED 250MB for the month and received a £40 bill!!!!!!!!!!!!! I am currently in discussions with vodafone who i’m sorry have been less than understanding and quite frankly not very good at their jobs. My advice as an intelligent consumer, DO NOT USE THIS COMPANY! They have no idea how to treat people..

I totally agree with this last comment, DO NOT USE THIS COMPANY! The customer service is appalling, they don’t know what they’re doing.

On a recent holiday I enabled data traveller, the call was logged on my bill but they failed to enable it. My data ended up being cut off and I was billed a hefty sum. I had to phone 191 about 10 times speaking to the clueless staff half of which didn’t even know that data traveller was available outside of Europe (I was in Canada). When I got home I’d been billed a ridiculous amount as the 191 calls had been logged on my bill as mobile numbers! When I phoned to complain they wouldn’t believe me, even though the time of each 191 call was in my call log. Level two support eventually agreed to refund some of the money but said he was putting a notice on my account saying no more money was to be refunded if I phoned again. I was furious!

My wife’s account is just as bad. We have 3 months left but want out now. We’re willing to risk a buy out!! I’m going to write to the chief exec and ask him if we can get out early without a fee due to the useless and frankly rude customer service we’ve received.

I am sorry to say that Vodafone have perhaps the worst customer service ethos of any company that I have ever dealt with.
Some of their staff are rude to the point where I wonder if they are actually running a book to see who can wind up the customer most!
I have been with Vodafone for a long while now because I wanted the coverage etc that a major supplier offered but no more.
As soon as I can get out of this contract I will, it is my intention to break the contract due to breach of contract on their behalf, I am also of the opinion that the phone was missold to me and the information I was given by their instore rep was incorrect.
It is time that companies like Vodafone felt the wrath of their customers dissatisfaction.

In response to your opening, the postings all seem to be from honest hardworking people (inverse of Vodafone!), with a valid point. I myself was a Vodafone customer for 11 years. My girlfriend (another “valued customer”) bought a smart phone and the bills trebled, although she never exceeded her data download. My response was to drop Vodafone immediately. Here is another point for thought. Vodafone have decided to cease the hard-copy of your bill, so if your of the older generation where online billing is an arduous venture, screwed by Vodafone is inevitable. Getting back to the online bill which is not a spreadsheet or numeric text that you can copy and past into a spread sheet for your own records/check. No, its an image of your bill, preventing you from using a PC application to check your account. The image takes up much more space, and takes longer to download, but at least it allows Vodafone to continuously screw their customers. Thankfully, in about 12 or more months people will drop them to move to a less corrupt provider.

Iv been on contract one month because i got told
They was a great network well wat a mistake this is my bill
Is ment to be 35 a month yet bill is ova 45 but u dnt no how
As iv not gone over my mins ir tx or mega bites and in being
Charged vat on every tx n call its stupid they neva
Said any thing about vat beinf agree with stuff

After using Vodafone for a year ,they lowered the signal now i havent had a signal at all for the last 7 months. i had been taking my pc to town to get a signal, they say i have been using it so wont help, your meant to use a pc at home ,thats what its for.I am using a 3 dongle on top of my contract,Vodafone are much dearer and give less then others ,i cant wait till my contract runs out and wish they were exposed for the robbers they are.

Hi There, need some advice. i purchased a contract phone from car phone warehouse on vodafone a couple of days ago but I do not like the phone and I have seen a better deal elsewhere. I have not used the phone except to turn it on and check its features. This morning my employer went into liquidation and i now have no job. i cannot afford to pay for this contract, i am a single mother, now with no job. I have been to CPW to try and return the phone but they have said to me they cannot accept my return as there are no returns and exchanges on contracts. They even wrote it down on the contract to be sure they were making it clear to me, but I do not remember the sales guy clearly explaining this to me. He was more interested in me getting an expensive cover and film cover for the phone. I feel like i have been duped. Can i get this contract cancelled? Thanks in advance.

My husband, a Vodafone client, died in December. I called Vodaphone in January to let them know that I wanted to terminate the contract which was made until the end of June. I sent in a copy of the death certificate. I then received a bill from them for terminating the contract early. In addition, I got numerous calls asking for my husband from staff who were trying to push for their payment. I didn’t know at first if they were friends or family and it was rather upsetting to say the least.
Now I am getting penalties added on every month that I don’t pay the bill.
Is it true that survivors must pay a penalty in this case? It seems so unfair!

I’ve been with vodafone for years as a pay as you go customer and had no problems, but this soon changed this year when I decided to take out a contract with them.
I specifically told them that I wanted a package for just calls and texts as I never use the internet on my phone so I signed up for a £13.50 a month contract.

I was horrified when I was charged £40 in October and £50 in November!!! I rang customer services who told me that “It was due to how much data I’d used” I explained on 2 occassions that I NEVER use the internet on my phone and I’ve turned off all my internet settings.

VODAFONE ARE A NIGHTMARE – NEVER USE THEM. I’m scared to use my phone at all now.

I have a list of complaints a mile long!
First of all, the handset proved to be useless….had it sent for repair from a different Vodafone Outlet, (was given a “dinosaur” phone as an interim replacement, which I guess I should have been “grateful” for, as my previous visit to the Agent who set up my Contract had a “couldn’t care less” attitude, and said “it will take up to 5 weeks to repair, with NO replacement phone to use”. He was not interested in replacing the phone!
Then there were the drop outs..12 times in 15 minutes was the norm….after countless phone calls to complain, which was an ongoing problem, months later I was advised “we have upgraded our coverage, and your phone is not compatible”! Can you believe it?
In addition to this, my phone for some unknown reason switches to Message Bank, even though I have been into Vodafone for them to reset it….have also made several calls regarding this issue, and also checked the settings on my phone. After phoning and requesting that this be turned off (lost count of how many times), I was advised that it is OK now, “it has been turned off”. However, two people tried to call me countless times yesterday, and got the Answering Service, and couldn’t contact me at all so they gave up!! (My phone didn’t ring once)! Also rather interestingly, the guy I spoke to today said “I can see where it is switched on”!
Again for the third time this month, I contacted Vodafone for a balance on my account….as I don’t receive a hard copy…and was told that the amount outstanding was over $100.00, which shocked me, because I am on a $29.00 per month plan, and my account was paid up to date last month. Also, I don’t use any data on the phone, only make calls and text…and certainly not the number of calls to warrant an account for that amount! (That is why I requested to see how the account was calculated). In 21 months, I have never used an excessive amount! I was also told to go online and check the account, but this is another nightmare as the system never accepts my passwords, which I have had to change countless times! Another complete waste of time, and another story!
During my discussion today regarding the calls calculation, and cancellation, it was suggested several times, “I will put you through to Technical Support”….I thought we had moved on from that….makes you wonder if they are training robots to keep repeating themselves over and over without taking any notice of what you are actually saying??? But they are “well trained” in repeating….”sorry to keep you waiting” “ I apologize for any inconvenience” “I can understand your frustration” etc, etc…..it’s a wonder I am not in the “nuthouse” as a result of this experience!
I guess it is marginally better than being completely ignored, as I wrote to the Vodafone Manager in Australia with my grievance months ago, and am still waiting for a reply!
So, after another 1/2 hour on the phone today, I am still no closer to solving my request, for the summary of calls, and cancelling the Account (minus the exit fee I think Vodafone should pay me for putting me through all this misery)….but have been advised that “somebody will call you within 24 business hours”. We shall see!
I rest my case!!

I took a contract out 5th of may 2012… i picked the number which was a nice number to remember, and the day after i took out my contract, Vodafail changed my number to a different number overnight!!!, i rung up customer service to express my concern and the representative said ” Do not worry about it, we will bill you on your new number and the other line will be terminated fee free.”

Being happy that it was sorted i carried on as i normally would, it is now december the 6th, since that day i have not heard a peep from vodafone about the number i had chosen but was changed overnight…but this soon changed as on the 13th of november i received a letter saying my contract was cancelled and i owe a termination fee of £720…Considering i haven’t even used that number for nearly 8 months i am disgusted with vodafone, i cannot afford to pay £720 and i am in the middle of fighting my case and getting them to correct their mistakes…

For anyone who reads this, DO NOT EVER USE VODAFONE, they rip you off, don’t care about you, they just want their money, take note of everyones experiences, do yourself a favour, and go with a more reliable provider

I was looking to upgrade to iPhone 5 but was not sure when my contract ran out. A friend told me to download My Vodafone App and that is when I found out that they had me down as a Business Account. Have now spent 5 days of my life trying to sort it out with them. One of their staff admitted to me that because I had a store set my original account up they did it as a Business as they get a bigger commission. Needless to say I get nothing but promises and now they want to charge me a penalty to close my account two months early.

If someone thinking to make a contract Vodafone at home broadband 6months half price, then you have to think twice….you will spend money for calls to vodafone, you will waste your time trying to figurate where is that dreamed broadband and when you will have it dont be surprised by the quality…loads of web’s wouldnt load…they promise you up to 24mb/s, but i call it from 516kb – 5mb
Jumpers internet. P.S. and be carefull of agent named Gideon or have stuff to record your conversation…good luck!

I just got a Vodafone 3 days ago. I want out of this contract. The mobile network is about 5 years behind. This is ridiculous. The salesman told me there was at peast 3g in most places. Wrong! I have not seen 3g on my phone yet! Is there not some kind of money back guarantee with the contract?

Posted by Bernard McWilliams on 20th August 2013.
I wish to cancel my contract. Please take this as my 30day notice.
I have repeatedly attempted to cancel on-line. I have called a number of times and have been misdirected each time and I have been into two outlets and still my contract runs.
I would appreciate a response to this and confirmation that my contract will end in 30 days.

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They are clamped mutually in a common network, like the World Wide Web.
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Nowadays, many developers are making lot of online games of
different categories to captivate the individuals.

Playing online games on the Wii’s Opera web browser can quickly become a struggle.
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are being enjoyed by visitors.

I am very upset with vodaphone since March I have no reception at home and at work so it’s been impossible to talk in the phone. I’ve try to contact them about it they say I will be reward one they fix the problem. Also I had increases in my plans from £31 to £35. I am so upset and terrified with ther response. I have another year to go with them but would really appreciate if somebody advise me how to cancel/end my contract.

Vodafone have taken money without authorisation from my account in five different occasions.
They point blank refuse to refund it and say they will use it to offset future bills.
On top of that my online billing account has been suspended and they won’t respond to my request for a hard copy. When I’ve rung in to check my latest bill I get a different answer each time.
Add to that very poor customer service, lies and contradictory statements.
I’ve now accumulated a case for cancellation. Vodafone are refusing point blank to terminate my contract until all penalties are paid. I’ve informed them that is against the law and I have the legal right to terminate. They have even put that in writing!!! Now I have requested all my telephone conversations under the FOI act and I’m intending to sue for damages the exact amount of the penalties they will levy. Only problem is they are ignoring calls letters and emails. Now doing the registered post route. I HATE THEM.

I decided to switch from Orange after being a customer of theirs since they went into business, and signed up for Vodafone, OMG, what a mistake this has been.
Being self employed, I obviously wanted to keep my number which is a very easy one to remember, this number was allocated to me just by chance, Vodafone rep said that the “Keep your number” route was simple, OMG, how wrong they were.
It is almost a week now since the PAC details were given and I was told to switch the phone off for five hours, on switching it back on, and up to this very moment, not only was the number switched, it is as dead as a Dodo.
Have now spent around twenty hours on the keyboard, phone, and even did a forty miles round trip to the Vodafone outlet in Dumfries trying to sort the problem out, all without success, but if I wanted to take out a contract and receive a new iPhone, they would do backward summersaults for me.
One of the favourite lines when on the “Chat” feature is “We are here to help” OMG x 1000.
Vodafone reps have cut me off when they have not been able to tell me the truth and severe the connection to save them further embarrassment, what really frightens me is the fact that one person has been going through the same torture for eight weeks now and the problem has still not been resolved.
I have never even considered taking legal action in my life before, but this situation is steering me to making this the exception.
I ALSO HATE THEM.