CMSWire's digital workplace channel gathers focused resources and the latest thinking around enterprise collaboration, digital workplace culture, the modern intranet and other practices defining the new workplace. This channel includes the latest news, related white papers and the leading CMSWire voices in the space. Visit the Digital Workplace Channel â€º

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Your customers are telling you what they need. Are you prepared to listen?
When you think about the big brands that regularly deliver industry leading customer experience results — such as Amazon, USAA, Mercedes Benz and Southwest Airlines — it’s natural to wonder how they go...Read more

Humans are great at complex tasks. But simple, repetitive tasks? Not so much.
Luckily for us, we live in an age where automation is affordable and exceedingly practical. As your customer support operations takes on more projects, automation ensures your systems actually earn customer satisfacti...Read more

In a few short years communities have transformed from a misunderstood and undervalued tool to a strategic part of a company.
During those ensuing years, many organizations have successfully deployed communities to replace legacy portals, extranets and intranets to serve either — or both...Read more