Next, click the Navigation link at the top left of the screen and select Card Controls from the list. Manage your Card Controls profile by choosing which device you want to use as your primary device. Then add the destinations where you want your alerts sent. You can be notified either through push notification, email or both.

Once your profile is established, your debit card(s) will be listed to view and access.

Fraud Alerts:

If a transaction is deemed as potential fraud, users will receive a push notification alert, an email to their primary email address or both.

The Push Notification (see image below) or the link within the email will bring you to the Florence Bank Mobile App to determine ‘Not Fraud’ or ‘Fraud’ (see image below right). The alert and response is real-time*.

When responding as “Not Fraud”, you can continue to make transactions with no interruption.