Employment Opportunities

Position:

Client Services Administrator

This newly created position is a multi-faceted role which involves multiple functions. The Client Services Administrator (CSA) will be responsible for customer service, CRM system administration, purchasing, and will also serve as a backup for project estimating.

Responsibilities

Customer Service responsibilities includes client contact (professionally handling incoming requests from customers and ensuring that issues are resolved both promptly and thoroughly) as well as scheduling and administrative support for the Client Services Team. The CSA will be expected to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience. S/he will also be responsible for gathering customer and project information, regularly updating the CRM system and running reports.

Purchasing responsibilities include placing orders and ensuring they are fulfilled as promised, arranging for service contracts, preparing purchase orders, researching and evaluating suppliers and merchandise, and collaborating with the Finance Department to ensure information is shared as needed and appropriate records are maintained. The CSA will also serve as a backup to the estimating department, by assisting in preparing design and construction estimates and proposals.

Qualifications

H.S. Diploma. College degree preferred.

2+ years of experience in a similar customer service role communicating directly and professionally with clients

Experience with CRM or other database systems

Microsoft Office proficiency

Experience in a landscape or construction environment a plus

Purchasing experience preferred

Estimating Experience a plus

Strong mathematical skills preferred

Highly developed sense of integrity and commitment to customer satisfaction

Demonstrated passion for excellence with respect to treating and caring for customers

Proven ability to handle complaints and customers with concerns

Pleasant, patient and friendly demeanor

Strong detail orientation and listening skills

Ability to work both independently and respectfully as a team with co-workers