DESKGATE
Technical Support / Help Desk
The fastest and safest method in office management

DeskGate Tecnical Support / Help Desk

The easiest way to provide secure and fast support within your

HelpDesk/ Ticket SupportWhat is Helpdesk?

Manage your business processes faster and easier with Ticket software Provides business efficiency by providing on-the-job tracking and management Takes a step forward in teamwork through the removing of telephone and mail traffic from within the company YDetailed reporting on work done and technical support processes Company employees can send requests to the support team with a snapshot of the content of the request via an easy-to-use interface The technical support team can also track prior work It is much easier to reach the problem, as the user requesting support can easily access recently used programs, reports, inventory, network traffic and website usage reports.

It makes it easy to communicate problems faced by computer users within the organization to IT staff, allowing you to save both time and maximize performance.

Quick Support:
A special record is opened for each notification, the staff responsible for the notification can be selected and this record can be optionally labeled. When notifications are modified, messages are sent to all of the users concerned. Users can search previous entries.

This will prevent the re-registering of previously resolved issues.
In addition, frequently asked questions can be specifically marked and institutional storage can be created.

The Help Desk includes rich reporting features.

It is possible to get a lot of statistical reports, such as the average wait time for a request, who requests the most help, and who helps the most

IT Management

DeskGate provides fast and secure management of computers located in remote locations.

Secure remote access

With the DeskGate remote connection feature, you can also provide fast and secure support to non-customer users.

Create a Remote Support service

If you provide customer or support services, you can create a support service on demand and customers can ask you for help.

Inventory report

You can access inventory information (many features such as Device Features, Installed Software and Serial Numbers) and extract summary reports.