Medical Tourism / Not ready with quick responses

I am from USA who wanted to visit India for a dental surgery. I posted my requirement on craiglist.com and was contacted by many companies. One of the proposals was from www.ektakkalra.com . She basically runs a medical and article writing company. She confirms every bit of requirement after surveying the city. She rarely had a ready answer to my questions. I thought she might end me in trouble. But the experience was good. I was shown to a good doctor and had good dental surgery done. However, she seems to have limited staff at the moment. I would rate it as B if not A+ level. Till the last day they didn't have reply and responses to all my concerns. They need to increase their staff to make the experience better for others like me. Though it was cheap, it had many places where more quicker responses were required. They seem to have LIMITED staff and they DELAY responses.