Title VI Non-Discrimination Policy and Complaint Procedure

HTA’s Non-Discrimination Statement

Humboldt Transit Authority (HTA) is committed to a policy of non-discrimination in program services pursuant to the requirements of Title VI of the Civil Rights Act of 1964. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a complaint with HTA. To receive additional information on HTA’s non-discrimination obligations, or to file a complaint, please call the HTA administrative office at 707-443-0826 or write to: Humboldt Transit Authority, 133 V Street, Eureka CA 95501. See Complaint procedures below or click on Title VI Complaint Form for details.

Title VI Complaint Procedures

Should a complaint be filed with Humboldt Transit Authority and an external agency simultaneously, the external complaint shall supersede the Humboldt Transit Authority complaint and Humboldt Transit Authority’s complaint procedures will be suspended pending the external agency’s findings. If filed with Humboldt Transit Authority, the Title VI Administrator will begin assessment or investigation of the complaint within fifteen (15) working days of receiving the complaint. Based upon all of the information received, the Title VI Administrator will prepare a draft written response subject to review by the Humboldt Transit Authority Governing Board of Directors. If more time is required, the Administrator shall notify the complaint of the estimated timeframe for completing the review, not to exceed (60) calendar days of the receipt of the formal complaint. If appropriate, Humboldt Transit Authority may administratively close the complaint. If final written response is determined to be needed, the complaint will receive a letter stating the final decision of the General Manager and the complaint will be advised of his/her right to file a complaint with the Federal Transit Administration (FTA), Office of Civil Rights should the complaint feel dissatisfied with the decision.

Filing a Complaint with the Federal Transit Administration

To file a complaint with the Federal Transit Administration, fill out a Title VI complaint form and mail it to:

Upon request, assistance in the preparation of any necessary written material will be provided to a person or persons who are unable to read or write.

Transit in Humboldt County

Transit in Humboldt County is administered through a joint powers authority between Humboldt County and the cities of Arcata, Eureka, Fortuna, Rio Dell and Trinidad. HTA provides riders with affordable fixed route and dial-a-ride transportation options that allow access throughout Humboldt County. Services span from Trinidad, south along Hwy. 101 to Benbow and east on Hwy. 299 from Arcata to Willow Creek, including the Arcata–Eureka Airport and the communities of McKinleyville, Eureka and Fortuna, with Blue Lake Rancheria providing service to Blue Lake.