Important information about the upcoming HP Passport authentication system transition

June 3rd Update------------------------Due to a schedule change with the migration, ITRC forum users will now have an additional 10 days (until June 10th) to complete this process. Additional information about the specific migration schedule will be posted soon.

If you are a current (or past) participant in the ITRC forums, please read the following and take the appropriate action prior to June 1st, 2011. Otherwise, your post contributions may not be associated with your profile moving forward.

As part of the transition to our new forums environment (currently scheduled for mid-June - more details coming soon), we are standardizing authentication systems. Moving forward, all HP communities will utilize HP Passport(HPP) accounts for user authentication - doing away with the need for multiple accounts to participate in different communities (as many of our users often do).

In order to associate your past forum activity and contributions with an HPP account, you need to verify that the email address you provided when creating your ITRC forums account is the same as the email address associated with an HPP account.

In addition, please ensure your forums user name (how you are identified within the community, NOT your ITRC user ID) is 23 characters or less, and only contains alpha/numeric characters (you may include spaces or the underscore character). Otherwise, after the transition to the new forums platform, your name may either be truncated and/or have any non-compliant characters removed.

3) Within the "My forum profile" section of the profile page, you will find the email address currently associated with your ITRC forums account. If it's not the same address you used to create your new HP Passport account (in Step 1), make the necessary changes

4) In the same portion of your profile, modify your "Forums user name" if necessary (23 alpha/numeric characters or less)

5) Click the "Submit" button

Please complete one of the above two options prior to June 1st, so that we may ensure your HPP profile retains an association with all of your past ITRC forums contributions. In the coming months, we will start to provide additional detail and information about this exciting change for our Enterprise support community!

And this does relate to the same transition discussed in that thread - I'll be posting a lot of additional information about the transition, the new forum capabilities, the schedule, etc. in the coming weeks and months - but as this particular issue was the only one requiring action on part of the community, I wanted to get this information distributed as quickly as possible.

Re: Important information about the upcoming HP Passport authentication system transition

We certainly will be sharing additional details about the transition, and doing so soon. But for now, because this piece around the profiles/accounts is going to be an important step for our users to be aware of, I wanted to focus this particular discussion on the need for HP Passport accounts.

Re: Important information about the upcoming HP Passport authentication system transition

Michael - if you have already participated in the HP Enterprise Business forums (http://h30499.www3.hp.com/), your screen name there shouldn't be changed - but your HPP account (and Lithium profile) will become associated with all of your ITRC forum contributions.

You are correct that you can not change your Lithium screen name on your own - but it's something an admin or moderator can assist with.

Re: Important information about the upcoming HP Passport authentication system transition

Thanks for that. But we are facing issues on current search option to search things in ITRC forums. we obtain "NO Values" for "Project and portfolio management". It was really help full these days and suddenly vanished.Please fo the neeful.

Re: Important information about the upcoming HP Passport authentication system transition

Jitun - yes, that is our Enterprise community site. Currently home to the commercial (business) support forums as well as a few other communities and blogs.

As far as the UI/look & feel - we have some exciting updates planned for several of our community sites this year, including the Enterprise site. Still working on the timing (in relation to the transition), so I can't promise the UI update will happen before these forums migrate - but we'll be releasing more information as soon as we can.

Re: Important information about the upcoming HP Passport authentication system transition

In my ITRC profile I'm able to have 2 email addresses separated by a comma. In the Passport profile, it won't let me do this. I want to associate both email addresses with my profile. What do I do now?

Re: Important information about the upcoming HP Passport authentication system transition

Robert - while your ITRC profile does allow you to use multiple email addresses, it's not something that HP Passport supports. I would suggest updating your ITRC profile to only contain one email address, otherwise the process by which an HPP account is "matched" to an ITRC profile will miss your account and your forum contributions.

If you need notifications sent to multiple email addresses, perhaps you can set up a rule from one email account to forward anything from the HP forums address to the second address? The new forums environment will also provide RSS notification options if that might help meet your specific needs...

Re: Important information about the upcoming HP Passport authentication system transition

Hello Kevin!I did remove all not alpha/numerical symbols from my ITRC name but it is not the same as my "nickname" in the new community forum, will it affect anything or binding is done based on the fact that e-mail in both profiles are same?Thank you

Re: Important information about the upcoming HP Passport authentication system transition

Vadim - if you already have an account on the Enterprise Business community site, then that screen name will remain - but if the email address in your ITRC forum profile is the same as the one in the HPP account associated with that screen name, then all of your past contributions will become associated with that HPP profile and community screen name.