Mail configuration issue

I am not quite sure whether this is an issue in my configuration of the ISPConfig or the fact of some routing/firewall settings in the university I am in.

I've installed ISPConfig on the machine which suppose to be serv as a department server (Mail, CVS, FTP, bla bla bla). I've setup the web for the department and crated users (I took out user prefix web[WEBID]_ and just used normal names like stephan, john etc. I don't think it's a problem because i know that I wont have same usernames in different webs - anywhay I've only one web for now)

What happens now is that I want to set up IMAP - should actually run by default if one goes after "The Perfect ... SUSE...". The name of the machine is "alpheratz" and the doumain it is in is "cpm.aca.mmu.ac.uk" So in the settings of ISPConfig I entered alpheratz as a host and cpm.aca.mmu.ac.uk as domain. Wright so for isn't it?

I couldn't connect via IMAP first because the box "Maildir" in the ISPConfig settings for email wasn't ticked. So I did this.
The weird thing is that ICPConfig proposes following email for john --> [email protected] and not [email protected] as I would assume from my knowledge
Now I can connect to the server and put some emails form other accounts with Thunderbird but if i send emails with it I am getting the following as reply in Thunderbird

Code:

This is the Postfix program at host alpheratz.cpm.aca.mmu.ac.uk.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The Postfix program
<[email protected]>: host load-balance-smtpin.mmu.ac.uk[149.170.190.144]
said: 550 HELO/EHLO is invalid, domain alpheratz.cpm.aca.mmu.ac.uk is not
permitted (in reply to RCPT TO command)
Reporting-MTA: dns; alpheratz.cpm.aca.mmu.ac.uk
X-Postfix-Queue-ID: C93DF27068
X-Postfix-Sender: rfc822; [email protected]
Arrival-Date: Wed, 1 Feb 2006 11:27:18 +0000 (GMT)
Final-Recipient: rfc822; [email protected]
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host load-balance-smtpin.mmu.ac.uk[149.170.190.144]
said: 550 HELO/EHLO is invalid, domain alpheratz.cpm.aca.mmu.ac.uk is not
permitted (in reply to RCPT TO command)

besides the /var/log/mail is full of these weird messages (this makes out nearly 80% of the log file)

What happens now is that I want to set up IMAP - should actually run by default if one goes after "The Perfect ... SUSE...". The name of the machine is "alpheratz" and the doumain it is in is "cpm.aca.mmu.ac.uk" So in the settings of ISPConfig I entered alpheratz as a host and cpm.aca.mmu.ac.uk as domain. Wright so for isn't it?

Click to expand...

That's correct.

bogdinator said:

I couldn't connect via IMAP first because the box "Maildir" in the ISPConfig settings for email wasn't ticked. So I did this.
The weird thing is that ICPConfig proposes following email for john --> [email protected] and not [email protected] as I would assume from my knowledge

Click to expand...

Please check the Co-Domains tab. I bet you have cpm.aca.mmu.ac.uk there. If you don't need it, delete it.
Explanation: If you create a web site www.example.com, ISPConfig automatically creates the Co-Domain example.com because that's what most users want and expect. Therefore you have this Co-Domain cpm.aca.mmu.ac.uk even if you didn't create it yourself.

bogdinator said:

Now I can connect to the server and put some emails form other accounts with Thunderbird but if i send emails with it I am getting the following as reply in Thunderbird

Code:

This is the Postfix program at host alpheratz.cpm.aca.mmu.ac.uk.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to <postmaster>
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The Postfix program
<[email protected]>: host load-balance-smtpin.mmu.ac.uk[149.170.190.144]
said: 550 HELO/EHLO is invalid, domain alpheratz.cpm.aca.mmu.ac.uk is not
permitted (in reply to RCPT TO command)
Reporting-MTA: dns; alpheratz.cpm.aca.mmu.ac.uk
X-Postfix-Queue-ID: C93DF27068
X-Postfix-Sender: rfc822; [email protected]
Arrival-Date: Wed, 1 Feb 2006 11:27:18 +0000 (GMT)
Final-Recipient: rfc822; [email protected]
Action: failed
Status: 5.0.0
Diagnostic-Code: [B][COLOR="Red"]X-Postfix; host load-balance-smtpin.mmu.ac.uk[149.170.190.144]
said: 550 HELO/EHLO is invalid, domain alpheratz.cpm.aca.mmu.ac.uk is not
permitted[/COLOR][/B] (in reply to RCPT TO command)

Ok falco it was a long session in our IT department - these guy don't like people running their own things within universities
here is the outcome of the exhausting conversation - we have and outgoing server load-balance-smtpout.mmu.ac.uk. I remember that when I've setup our old server (which will be replaced by the one I am setting up ISPConfig on) I configured sendmail.cf and entered there this server. Do I need to do something like this in ICPConfig or is it something I need to do in the intestines of SUSE?

As for the other problem - I can't find famd in /etc/init.d ! Is it something I have to install additionally? Why wasn't it mentioned in the HOWTO "The Perfect ...." Anyway will this

Code:

Failed to create cache file: maildirwatch (bogdan)

be sorted out together with famd?
Cheers for your appreciated HARD work!!!

here is the outcome of the exhausting conversation - we have and outgoing server load-balance-smtpout.mmu.ac.uk. I remember that when I've setup our old server (which will be replaced by the one I am setting up ISPConfig on) I configured sendmail.cf and entered there this server. Do I need to do something like this in ICPConfig or is it something I need to do in the intestines of SUSE?

Click to expand...

Add this line to your postfix main.cf:

relayhost = load-balance-smtpout.mmu.ac.uk

Code:

As for the other problem - I can't find famd in /etc/init.d ! Is it something I have to install additionally? Why wasn't it mentioned in the HOWTO "The Perfect ...."

This is maybe obvious for you guys but I not for me - do I also need to enter the incomming server for postfix. I can send emails from it but I can't receive any. This is the bounce email I am getting:

This is not so important for me but for the people in my department - all the folders like Sent, Trash, etc. are going out of the Inbox in Thunderbird and are not separately placed like on the old server

Is it enough just to make a tape backup of /home/www/web6 to backup all mails fo the users in the web6. I know that with sendmail I also needed to save the /var folder. How is it solved in ISPConfig?

[*]This is maybe obvious for you guys but I not for me - do I also need to enter the incomming server for postfix. I can send emails from it but I can't receive any. This is the bounce email I am getting:

This seems to be another issue that you should discuss with your IT department. Seems as if they block something more...

bogdinator said:

[*]This is not so important for me but for the people in my department - all the folders like Sent, Trash, etc. are going out of the Inbox in Thunderbird and are not separately placed like on the old server

Click to expand...

Can you explain this a little more in detail?

bogdinator said:

[*]Is it enough just to make a tape backup of /home/www/web6 to backup all mails fo the users in the web6. I know that with sendmail I also needed to save the /var folder. How is it solved in ISPConfig?

Click to expand...

If you use Maildir, then it's enough to save /home/www/web6. If you use mbox, you must also save /var/spool/mail.

having a look at the post you suggested solved the problem with TLS support messages.

As for the mail bouncer so I'll go and have a chat with IT department once agian.

Describing the folder tree in Thunderbird is kind of difficult if english is not your native language so I just made a screen shot. As you see in the account CPM the tree sturcture is a bit defferent from the new server Alpheratz.

falco said: If you use Maildir, then it's enough to save /home/www/web6. If you use mbox, you must also save /var/spool/mail.

Click to expand...

I've checked the Maildir checkbox on the email settings tab in ISPConfig. Is it that what you mean? So if I done this the tape backup of /home/www/web6 would save all users' emails.

is it agian something I have to worry about or is it more or less harmless?
The Inbox tree structure as described in my previous post... does this have someting to do with the Maildir thing? (Sorry in beforehand if it is one of the questions some people get laugh at )

If this is any hint to you guys:
if the user creates folder that goes fine... but he can't put any email in this folder.
I can send emails but they are not going to Sent folder
I tried to deactivate Mailsdir in ISPConfig interface and then activate agian (maybe stupid idea but I thought i might help) but with no effect. Actually my Sent folder was empty after that.