DELIVERIES

UNITED KINGDOM

Orders take up to 5 days, and are delivered between 7am-9am (excluding Weekends, Bank Holidays and Public Holidays). Orders are fully tracked but do not require a signature.

FREE on orders over £50 otherwise £3.95

Next Day

DPD

Next Day

UK Mainland only excluding Scottish Highlands. Orders placed on Friday will be delivered on Monday. Order by 4pm to receive your order the following day; orders made after 4pm will be delivered two working days later. Orders placed at the weekend will be processed on Monday and delivered on Tuesday; orders placed over Bank Holidays and Public Holidays will be processed the next working day and arrive the following day. Orders are fully tracked and require signature on delivery.

£5.95

Nominated Day

Yodel

2-7 days

Choose a delivery date of your choice, up to 7 days in advance. Orders are delivered between 7am-9pm Monday to Sunday.

£8.95

Click and Collect

Collect+

Next Day

Choose to have your order delivered to one of 6000 local stores which offer the Collect+ service. Most Collect+ locations are open 7 days a week - click hereto find your nearest store.

£5.95

INTERNATIONAL

CODE

COUNTRY NAME

STANDARD SHIPPING

EXPRESS SHIPPING

USA

United States

FREE on orders over $100, otherwise $19.95 Delivery time: 5-8 working days

From $38* Delivery time: Up to 4 working days

AUS

Australia

FREE on orders over £100, otherwise £13.95 Delivery time: Up to 14 working days

From £40* Delivery time: Up to 5 working days

CAN

Canada

FREE on orders over CA$113.33, otherwise CA$22.61 Delivery time: Up to 14 working days

From CA$66.22* Delivery time: Up to 4 working days

CHE

Switzerland

FREE on orders over Fr.93.75, otherwise Fr.11.56 Delivery time: Up to 14 working days

From Fr.48.69* Delivery time: Up to 5 working days

DEU

Germany

FREE on orders over €99.99, otherwise €7.24 Delivery time: 4-6 working days

From €30.97* Delivery time: Up to 3 working days

FRA

France

FREE on orders over €99.99, otherwise €7.24 Delivery time: 4-6 working days

From €30.97* Delivery time: Up to 3 working days

Rest of World

We ship Worldwide to over 200 countries. Please click here for delivery times and costs for your country.

*) Depends on package weight.

ORDER CANCELLATIONS

Please note that once you have confirmed your order our warehouse team are unable to cancel or make amendments to this order. If you wish to cancel, you can refuse delivery of these orders and these will then be returned to us.

IMPORT DUTIES AND TAXES

You may be charged duty and taxes on receipt of the goods, depending on the value of the items. Please contact your local customs office for an estimate of the charges.

RETURNS

FREE UK & US RETURNS

Looking to return something? We offer free UK & US Returns. We also offer a returns service for all other countries, however, this will be charged at the local rate within our returns portal.

We always hope that the product you bought with The Idle Man is exactly to your liking. However, we know that sometimes a product might not be to your liking. In this case:

We offer a full 28 days from date of purchase to return your item(s) back to us for your choice of store credit or full refund. Please note that we are unable to offer exchanges. Please post your item back to us for a full refund and place another order online if you would like to exchange your goods.

To return an item, simply sign in toyour The Idle Man accountand select the order number containing the items you want to return. Then click theReturnlink and select items to return. If an item is faulty please also upload an image of the fault. We've partnered with ReBound to bring you more transparency over the state of your return. NOTE - you will need to use your order number which begins with an 'S'. This can be found within your order history.

If done within 28 days your options will be refund or store credit. State a reason for your return and add comments if you wish. If you decide on a refund we will restore back to the card or Paypal account that was used for the transaction.

Unfortunately, after 28 days we can only refund through store credit.

The ReBound portal will generate you a returns label immediately and send the label to your email address. Attach your returns label on to the outside, and take to your local Postal depot.

ReBoun allows international customers to return their items if they wish. The cost of shipping is offset against the total value of return.

POSTAGE REFUNDS

If you choose to return your whole order which originally went out via express delivery with us, we’ll refund you the cost of standard shipping.

If you choose to return part of your order and this takes you under the £50 free delivery threshold you will be refunded the cost of the goods minus the appropriate shipping costs. The free shipping threshold applies to final total order value once all refunds are settled.

COLLECTPLUS (UK ONLY)

You can now use CollectPlus to return your unwanted items to us for free.

CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 5,900 CollectPlus stores, including petrol stations, universities and shopping malls, open from early in the morning until late in the evening, 7 days a week.

Simply visithereto find your local CollectPlus store and to purchase your returns label for free. Enter your order number and your email address, then simply buy, print and attach the label to your parcel, ensuring any outbound delivery labels are removed or covered. Drop off your parcel in your chosen store, where you will be given a receipt with a tracking code. You can track your parcelhere.

Please note, you must purchase and stick your returns label to your parcel before taking your parcel into a CollectPlus store. CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label.

You can return parcels with cabin baggage dimensions 60 x 50 x50cm and up to 10 kg using CollectPlus.

You can text COLLECT and your postcode to 84555 (e.g. COLLECT WD17 1HP). Texts from 84555 are free to receive. Texts to 84555 are charged at your standard network rate. Full terms and conditions can be viewedhere.

EASY INTERNATIONAL RETURNS

Sign in toyour The Idle Man accountand select the order number containing the items you want to return. Then click theReturnlink and select items to return. If an item is faulty please also upload an image of the fault.

If done within 28 days your options will be refund or store credit. State a reason for your return and add comments if you wish. If you decide on a refund we will restore back to the card or Paypal account that was used for the transaction. Unfortunately, after 28 days we can only refund through store credit.

Once we have authorized the return at THE IDLE MAN HQ, you will receive email confirmation of this and you will then be able to access the return address on your accounts page.

Place the item(s) to be returned in a package (feel free to use the package or box your order arrived in, if it is still in suitable condition) along with your Order Number and Name, ensure the return address is clearly visible on the outside of the package and send it back to us.

Please note that International customers need to pay for their returns. The returned items will remain your responsibility until they are received by us, so be sure to ask for proof of postage in case your parcel goes missing in transit. It can take up to 21 working days for your return to be received and processed. Once we have received your return in its original condition we will email you to confirm receipt, and either order your alternatives or issue a refund. If you have requested a refund, this will typically take 5 days from receipt of returned items to process, dependent on bank/card issuer.

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