Article

Playing interactive booklets

By Jerrod H. ● Thursday, October 5, 2006

Ask iLounge offers readers the opportunity to get answers to their iPod-, iPhone-, iPad-, iTunes-, or Apple TV-related questions from a member of the iLounge editorial team. We'll answer several questions here each week, and of course, you can always get help with more immediate concerns from the iLounge Discussion Forums. Submit your questions for consideration using our Ask iLounge Submit Form. We reserve the right to edit questions for grammar, spelling, and length.

Q: I just bought Evanescence’s Album “The Open Door” from the iTunes store. How do I open the interactive booklet? I tried clicking on it, but nothing happens. I’ve been able to open “Digital Booklets” before, but how come I can’t open this interactive one?

- Anonymous

A: This is a known issue with the latest versions of iTunes, Quicktime, and the iTunes Store. There is, however, a simple fix, detailed on Apple’s Support website:

First, open the Quicktime Control Panel in Windows, or the Quicktime panel in System Preferences on a Mac. Then, under the “Advanced” tab, enable the option called “Enable Flash” on a Mac, or “Enable playback of Flash tracks” on a PC:

Then, restart iTunes, and the interactive booklets should work properly.