Phone Order Policies

Shipping
Orders take 2-3 business days to process and are shipped via USPS. We offer free shipping on all orders (yay!!!). Not happy with your purchase? Simply send it back. We will take back any regular price item we receive within 21 days of the original purchase date. Please note, shipping charges are non-refundable.

Returns
Please make sure the item(s) you are returning meet the criteria of our above return policy, package your items and mail to the address below. willows is not responsible for items lost in transit.

Send to:
willows-returns
104 Grand Blvd. #106
Vancouver, WA 98661

A refund will be given once we receive the returned item(s). The refund will be issued according to the original method of payment. Processing refunds typically takes 2-3 business days from the time we receive your return.