Zingle Software

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.

Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.

Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.

Very easy to use and a great way to communicate with your members

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Pros

We can text back and forth with our members when they need info or details about the club. They have the flexibility to text us their reservations or ask us question about the daily activities that we have going on for that day.

Cons

We would like to text images to our club members. For example; flyers or club pictures. We have had some members ask us to text them the pictures of the events that we have had.

Review Source: Capterra

Michael from Fury Water Adventures

February 2018

February 2018

Very easy to use and navigate. Good way to quickly communicate to a large group of employees.

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Pros

The ability to send group texts, and group people into different departments, so the messages get to the right people.

Cons

can't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small.

Review Source: Capterra

Mike from Wander Inn Restaurant & Catering

February 2018

February 2018

A must have! Pays for itself.

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Increased sales and helps communicate specials/offers in a timely manor.

Pros

Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.

Cons

Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.

Review Source: Capterra

Roxana from channel island shors (grand pacific resorts)

February 2018

February 2018

A convenient tool for our guests and associates

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What I like most about this software is that it improves the communication with our guests. It is easy, fast, and convenient to communicate anything we need all our guests to know.

Cons

What I like least about this software is it can get difficult to load our contacts in to Zingle from our SPI Orange System that we use. I will agree it has gotten a whole lot better though. It is a minor problem compared to all the awesome things Zingle does!

Review Source: Capterra

Michelle from One King West Hotel & ResidenceNumber of employees: 201-500 employeesEmployees number: 201-500 employees

February 2018

February 2018

Easy way to contact guests

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With the way technology is advancing more and more people are opting to text rather than receive phone calls. This program is an easy way to get across simple information to the guests at our hotel.

Cons

There are some glitches sometimes where the same guests get multiple messages that say the same thing or their room numbers sometimes do not update.

Review Source: Capterra

February 2018

February 2018

Single is very helpful in my daily work but can be very frustrating to use at times.

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Zingle is such an easy way to contact people, and people respond very quickly to text messages. I like that we can group people in different ways such as the property where they live.

Cons

Zangle is not mobile friendly for my Android phone, and it is tough to use while on the go. It is hard to tell when you have new messages and when your company is getting many messages per day it is easy to miss them as there is no obvious alert or color change etc.

Zingle has allowed us to obtain community input with 24 hours

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Immediate contact and feedback from the population we serve.

Pros

I like the ease and functionality of the software. I'm able to access it via computer or phone when on the go. The ease of selecting the targeted audience or varied type of audience. The customer support has also been excellent.

Review Source: Capterra

Micael from Thunder Valley Casino Resort

February 2018

February 2018

Exceptional from set up to operating

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Nothing. It has been a great experience. From customer support to the notice and upgrades, all great.

Pros

Ease of use and easy to train team. Very user friendly. The set up was guided by single team. Start up too. Support has been excellent.

Front Desk Agent responding to guests needs

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Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are

Pros

The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware

Cons

That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.

Review Source: Capterra

Catherine from Brokers Lamina

February 2018

February 2018

Its easy fast and reliable. I used it for work and its layout was perfect for my needs.

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I love the internal notes! Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.

Cons

I don't like the fact that when there are a lot of text incoming the last open txt "disappears momentarily" but with the search bar we manage.

Review Source: Capterra

Roxana from grand pacific resorts-channel island shores

February 2018

February 2018

Absolutely helpful and user friendly

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The communication between guests is always quick and we get it to our computers so it is awesome that we have that feature.

Cons

Inputting contacts & creating automated messages can be difficult to figure out. Customer service was great about walking us through it but even then it is confusing for us.

Zingle works great and it has many features that make your work life much easier.

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The benefits that I have received from this software is the easy accessibility in terms of communicating with the guest. The way Zingle makes connecting with the guest an easier experience is definitely a super mega PLUS!

Pros

The most that I liked about this software is the way you are able to communicate with the guest right away. You get updates once someone responds, so that you don't miss out on any messages from the guests. You are able to easily text them just by typing and that makes it so much more fun and easy. In this tech world we live in now, where everything is all mostly through social media and texting, this feature is really great for not just us but for everyone to use!

Cons

The least thing I liked about this software is that when a guest responds just a simple thank you or you're welcome, if you don't respond back or close it out by confirming, you'll continue to get notifications. You should have the option of ending the conversation and not being the one to have the last say.

Review Source: Capterra

Carolyn from Axiom Hotel

February 2018

February 2018

fast and reliable especially on international guest

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communication

Pros

Fast and reliable especially on international guest. A nice touch of communication through technology.

Cons

Some auto response are incorrect and makes the guest confused.Makes them wonder if they're talking to a robot, auto reply or us.

Review Source: Capterra

Lance from Hospitality

February 2018

February 2018

Use it at work to communicate with guests

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Pros

Easy to use and understand, access is right at my fingertips when I first start my shift at work. Quick sign in and not too complicated. Our guests seem to like it also.

Cons

Sometimes I don't see the alert right away. Do not want the guest to have to wait for my response too long so this system for the most part works very well, just need a beep or ring on my computer.