14-Day Return Policy

Return policy & free return shipping*

If you are not satisfied with the delivered Veloped or Walker, you are guaranteed the right to return it within 14 days after the delivery, without having to explain the cause of the return.

The cost of the return shipment of the Veloped/Walker will be borne by Trionic Sverige AB, provided that the goods is returned in the same state that it was delivered, i.e. new, and in its original packaging. Goods not suitable for parcel shipment will be collected from your home address.

The cost-free product return policy is valid for all countries belonging to the EU.

You are also guaranteed a 14-day return policy for smaller orders of accessories, spare parts, etc., but you are then responsible for the cost of the return shipping.

The desire to return the goods, and get the purchase amount refunded, shall be addressed to:

Consequences of a return

In the event of an effective product return either party shall be obliged to return any performance received and compensate the other for any benefits derived (e.g. amenity of use). If you are unable, in whole or in part, to return the goods received, or only able to return the goods in deteriorated condition, you shall be obliged to provide compensation for the loss in value. This shall not apply if the deteriorated condition of the goods is attributable to testing as it might have been performed at a retail shop. You can avoid the obligation to provide compensation for the loss in value by not taking the goods into use as if they were your own, and by refraining from any action which would impair their value.

Deliveries to countries outside of the EU

For any delivery to a country outside of the EU Trionic does not offer any return policy, unless the delivered product is defective or if the product delivered does not correspond to the product ordered.

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