Reviews for Enterprise in Chattanooga

All reviews100%

7.6/10 Good

Based on 14 reviews

Cleanliness

8.2

Comfort

7.6

Pickup/Dropoff

7.3

Value for money

6.9

Recent reviews

Most recent

4.8 Okay

Full-size

Nov 22 2016

Cons: Was told they didnt have a full size car and was upgrading to a SUV. Then they tried to convince me me to buy their gas package because it would save me money. The whole the sales rep was on the phone talking to a friend. I wnet to the numbered spot and couldnt find a SUV, wqalked around fr a few minutes then used the car alarm to find the car - a toyota camry-CLEARLY NOT AN SUV!

6.0 Okay

Compact

Nov 14 2016

Unknowingly upgraded with an upgraded price

Cons: I booked a compact car and given a Nissan Sentra - did not know this was a mid-size and was then charged for a mid-size. Front license plate falling off and smelled like there were smokers in the car previously and covered up with a fragrance spray.

10.0 Excellent

Intermediate

Nov 7 2016

superior staff

Pros: the team is always upbeat and helpful. A breath of fresh air.

Cons: All good, no knocks!

6.0 Okay

Full-size

Oct 30 2016

Poor customer service

Pros: The car was good.

Cons: My flight was late and I tried to call. I kept getting agent must be busy. Tried a few minutes later and was told office had been closed. When I called the main 800 number I was told it was in the same cubicle as Nation and the agent could rent both companies vehicles when I get to Chattanooga.
When I landed I was told I had reserved a car in town and not the airport and the Airport rate was far different than the one I had reserved. I typed in Chattanooga when I made reservations and it was the only thing that came up.
My $202.00 reserve cost me around $495.00. It was after 11:00 PM and I was presenting at a conference the next day in another town. I was not in the position to argue.
If I treated customers the way I was her I would spend more time in court than managing the business. If I had customers at all.
Would you be happy?

2.0 Poor

Intermediate

Oct 17 2016

They didn't have a car.

Cons: I showed up and they said they were out of cars. They said they intended to call me and let me know but didn't. They said they allowed me to make the rental even though they didn't have s car because I went through Kayak. I won't be using Kayak or Enterprise again.

10.0 Excellent

Full-size

Sep 25 2016

Pros: Service was friendly and excellent.

Cons: Car smelled of mj

9.2 Excellent

Economy

Sep 6 2016

Great customer service

Pros: The man working at the counter was cheerful and friendly and got a good price for me. The truck was clean and got decent gas mileage.

Cons: For some reason it booked at the wrong location, so my car wasn't booked.

10.0 Excellent

Economy

Nov 18 2015

Only one amenity missing...

Cons: The only thing I didn't like about this car was how basic the model was. there was NO way to plug in your phone to play your music. The USB port did not work for connectivity, only for charging - and there was no AUX port. Too bad I didn't bring my CD's!

8.0 Good

Economy

Oct 27 2015

rent Hyundai car for my trip to Atlanta for 2 days

Pros: Good gas and neat car

Cons: Disappointed when I was on freeway and found out it didn't have cruise. I thought every new car should have cruise.