They can easily put the fact that their prices are assuming you pay by DD (as most people do) and if you dont use DD they can charge more for processing. You really should read things before buying them 😆

Since BT started charging a processing fee, I have started making them work hard for their money – no more paying when the bill is due, I wait till I get the reminder, then the final reminder. Then I pay.

If they insist on making punative charges, I reserve my right to be obtuse and squeeze every bit of profit I can from them with all the extra paperwork and postage. 😛

Don’t let them get away with it – just dispute it and refuse to pay it, they will give in.
The lines down our road went down due to a lightning strike a few years ago.
We phoned BT.
Next bill, CALL OUT CHARGE!
Tried to take it by DD, but I demanded it back and changed to manual payments. They think they can sneak sh1t out and you won’t notice!