Sr. Customer Relationship Manager - IT

The Sr. Customer Relationship Manager is the main contact in the Global Infrastructure Services Organization (IS) for IT Partner application projects. She / He is responsible for the seamless integration of business applications into the infrastructure landscape by coordinating and facilitating the collaboration between all infrastructure groups. You will be ultimately responsible for the infrastructure delivery of related IT components by controlling the scope, risks and issues while provides timely status reports to the application project manager.

In addition, this person supports the Account Management Team on an operational level, creating partnerships by fostering and improving the collaboration across application and infrastructure teams.

Responsibilities:

You will be responsible for the seamless integration of business applications into the infrastructure landscape by coordinating and facilitating the collaboration between all infrastructure groups.

Ultimately responsible for the infrastructure delivery of related IT components by controlling the scope, risks and issues while provides timely status reports to the application project manager.

Supports the Account Management Team on an operational level, creating partnerships by fostering and improving the collaboration across application and infrastructure teams.

Represent the Global IT Infrastructure department in front of any application team.

Qualifications:

7+ years of IT experience and 4+ years of leadership experience as a project manager or as a manager within multinational environments

You have the capability to actively listen to your stakeholders to properly understand the needs and transmit them to other collaborators using simple words adapted for the audience.

Your curiosity enables you to connect the dots and by using your creative thinking you propose efficient solutions and improvement activities.

You are able to structure activities with multiple tasks while keeping the focus on the goal. Your coordination and facilitation skills enable team spirit in virtual teams and promote win-win situations.