Negative experience

I asked for a discount and without any escalation or further question the rep accused me trying to get her to do something illegal. I felt insulted and irritated. As soon as she made this comment I asked to speak with the manager as there was no escalation or reason for her to have made that assumption and insult me at the same time. It would mean that every time a customer asks for a discount she would make the statement. She then refused to allow me to speak with the manager for the store claiming that she was the manager(she was a part of the management team but she was NOT the manager - I don't think a manager would have behaved the way she did). She then gave me false information about a return policy after I specifically asked her to clarify the information. As a result just as I feared the product did not end up working and my exchange period went from "yes up to a year" to thirty days. So if I don't use the credit in 30 days I lose it.

Another incident occurred over the same matter which is why I'm writing this complaint now as it seems as if her behavior was discriminatory towards non-hispanic minorities. She told me she was on the phone with a manager trying to see what could be done and instead I found out that she had called the police who told me that the location has a history of having those problems. A friend of hers was in the line that began to tell me to "shut up!" in which she then joined in. This was probably the poorest service I have ever received. This was at a store in North Miami BEach on Miami Gardens Drive at the Sky Lake Mall.

If I could get my money back that would be nice however this type of behavior was unacceptable and I am actually still considering to follow up this matter legally. The reps that were involved were very indifferent towards me. I window shop at that location from time to time and have made purchases before but have never had this experience. I told the other customers in the line that her actions were similar to discrimination and one customer agreed and started to tell me to stand up for my rights. I am so upset about the whole inconvenience. It was not important to listen to me as a customer or determine what my needs were. Instead I was forced to accept service I did not solicit and then forced to accept the consequences.

To make matters worse when I tried to escalate the matter to the branch manager (I think the call was recorded) she hung up the phone on me swearing for the integrity of the employees involved.

1) Actually... it really *is* illegal for someone to just change aprice without authorization. The employee could get charged withstealing.

Even if it hurts your feelings to be told this.

2) A friend of hers was in the line that began to tell me to "shutup!"

So? She has the right to do that. She's not an employee. She's 100%equal to you in her rights as a PAYING CUSTOMER.

The company has no authority to beat up other customers for not takingyour side in arguments. They are not playground monitors.

3) She called the police.

So... you're saying she has no right to call the police? Sorry toburst your bubble but you're wrong again. A company has every legalright to call the police on a customer.

Even if the customer gets mad about it.

So what we really have here is your claim that she's a racist. andthe only proof of that i've seen so far is that she didn't give you adiscount.

and that the company didn't want to talk to you.

So... what exactly are you going to take legal action on?
I'm really confused on that. Can you really sue them for not givingyou discounts that don't exist? What law does that violate?

Or sue them for other customers telling you to shut up? Again nothingthey control as anyone can clearly see.

Or sue them for offending you. um. when did it become illegal toanger someone by telling them "no", or refusing to talk to them? Companies have legal right to refuse service to anyone.

Only thing left is your suggestion that it's race-based. and again theonly proof so far is just your claim that they didn't give youdiscounts - discounts that they don't offer anyway - because you'renot the favored race. Which ... how is it illegal to refuse to givenon-existent discounts?