Category Archives: Case Studies

Patient: Seagate 500GB 3.5” hard drive. Reported Fault: Wrong power supply was plugged into the drive Diagnoses: PCB electrical damage A client had reported that they accidently used the power supply from their laptop on their external hard drive and had heard an audible ‘popping’ sound after which, the drive then refused to spin. The […]

Patient: Seagate 7200.11 internal hard drive 500GB in capacity. Reported Fault: Drive will not recognise in any computer. Diagnoses: Firmware Failure The customer posted a hard drive to us for a free analysis to ascertain whether or not a recovery of the data would be possible. When the drive arrived the customer was called to […]

Patient: Dell Power Edge 1950 raid with 4 SCSI hard drives in a raid configuration. Reported Fault: Failed RAID array We were contacted by a company who were suffering from an issue with their server. The company’s I.T department had tried to make repairs but had failed. The company arranged for the server to be […]

Patient: Seagate 500GB 2.5″ SATA drive removed from a laptop Reported Fault: The laptop had been dropped and the hard drive was now no longer working. The client sent in a hard disk drive via FedEx. A local computer shop had identified the fault to be the hard drive but did not have the necessary […]

Patient: Samsung External hard drive 500GB in capacity. Reported Fault: Dropped and now is softly clicking and not being picked up by the computer. Diagnoses: Sticktion: Read/Write heads have become stuck to the surface of the platters. The customer brought into us a portable external hard drive that had been dropped, for a free analysis. […]

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