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Founded in 2003, BTEcomputer, specializes in computer hardware and software products. Our goal is to provide best prices, unbeatable service and build lasting relationships with individual customers, corporate clients and resellers. Over years of operation, our ambitious team has extended our products line from Consumer Electronics to include Household Products, Health & Beauty, and Fashion products. As you can see here, the advanced BTEcomputer ecommerce site has been built for this purpose and will continue to be updated to meet our client's expectations.

Locations

BTEcomputer is headquartered in Toronto,ON we maintain warehouses across Canada, USA, Hong Kong and China. With our strong connections with leading manufacturers and distributors all over the world, we are able to offer the highest quality products at market leading prices to our savvy customers.

Fast shipping from Canada, item was defective and I had to fight to get a defective return and credit, unnecessary extra emails but I did get the correct credit. Seller not recommended.

Item(s) delivered on time?
Yes

Item(s) as seller described?
Yes

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Faris A.

Ordered on 5/6/2019

Very late shipment5/18/2019 6:13:29 AM

The shipment took really really long time for the delivery and still not here i ordered a MB 2 weeks ago and still not here :) It's very disappointing for the average delivery time on Newegg which is usually very fast and that's why we love it.

Item(s) delivered on time?
No

Item(s) as seller described?
Yes

Satisfactory customer service?
Didn't contact

Did you find this review helpful?Thanks for the valuable feedback you provided!

Team I.

Ordered on 4/14/2019

No licensing sent5/18/2019 4:01:19 AM

I am not a fan of this seller. The box was opened and the Microsoft licensing information was removed. I contacted them and their answer was for me to "send a picture" of the licensing info. Not easy for me to send them a picture of what WASN'T in the box. I was in a severe time crunch or I would have sent it back.

Item(s) delivered on time?
Yes

Item(s) as seller described?
No

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Amr M.

Ordered on 4/7/2019

Didn't reach at all5/17/2019 11:31:46 PM

I ordered a product from them and then they told me it's out of stock and didn't reach at all

Item(s) delivered on time?
No

Item(s) as seller described?
No

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Michael H.

Ordered on 5/2/2019

5/17/2019 9:33:22 PM

The card works, which is more than I can say about the last one I attempted from a different source. However the card was listed as new, which it most definitely is not. The box shows signs of wear and the gigabyte factory seal had been broken. The card looks in good shape. I did not find any damage to it, and like I said it works. However I did not give this a higher rating due to the face that what I received isn’t exactly what I thought I was being sold. I am ok with paying the price I did since this card works perfectly fine, I just wish the seller had been upfront about the condition of the product.

Item(s) delivered on time?
Yes

Item(s) as seller described?
No

Satisfactory customer service?
Didn't contact

Did you find this review helpful?Thanks for the valuable feedback you provided!

Anonymous

Ordered on 4/18/2019

MacBook bag advertised on the site out-of-stock permanently5/17/2019 4:00:10 PM

A MacBook bag advertised on the site was never really available. After I ordered it, I was told it was permanently out-of-stock. Don't advertise that which you cannot deliver.

Item(s) delivered on time?
No

Item(s) as seller described?
No

Satisfactory customer service?
Didn't contact

Did you find this review helpful?Thanks for the valuable feedback you provided!

Michael R.

Ordered on 4/25/2019

Don't waste your time.5/17/2019 2:32:42 PM

It took a very long time for the order to be shipped.

Item(s) delivered on time?
No

Item(s) as seller described?
Yes

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Adam W.

Ordered on 4/29/2019

Incompetent and disorganized at best.5/17/2019 6:56:07 AM

Not only was the product not even shipped from their facility until around 7 business days after it was ordered (with 3 day shipping, mind you). When it finally did arrive it was not even the item that I had ordered. The product (A computer case), while of the same brand, was an entirely different model that was worth about 33% of what I paid for.

After contacting Newegg for support, the seller agreed to send me a UPS label within 3 business days and they would take care of it. Sounds good right? Well, 5 business days later when there was still radio silence I had to contact Newegg again to resolve the issue.

Sellers like this should not only be avoided, but removed as third party sellers on Newegg. This is absolutely ludicrous, and I hope anyone reading this will think twice before using this seller.

Item(s) delivered on time?
No

Item(s) as seller described?
No

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

FRANCISCO R.

Ordered on 4/24/2019

Great Seller5/10/2019 4:00:12 PM

Very easy transaction from start to finish. Will buy again.

Item(s) delivered on time?
Yes

Item(s) as seller described?
Yes

Satisfactory customer service?
Didn't contact

Did you find this review helpful?Thanks for the valuable feedback you provided!

James L.

Ordered on 4/7/2019

Overpriced and slow5/7/2019 12:42:49 PM

Bought it at less than half the price from Razer a week after I ordered from Newegg. Tried to cancel the Newegg order but they said it already shipped. The Razer order still got here faster.

Item(s) delivered on time?
No

Item(s) as seller described?
Yes

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Yaroslav P.

Ordered on 3/14/2019

Scam Artist5/3/2019 4:33:54 PM

I purchased a suspiciously cheap top-end motherboard. Seller sent me a defective motherboard. Seller used delay tactics to prevent me from getting a return label for over a month. Upon return, seller lied that I bent the pins and gave me a half refund.

Item(s) delivered on time?
No

Item(s) as seller described?
No

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Anonymous

Ordered on 4/14/2019

5/1/2019 8:41:24 PM

left me in dark about shipping

Item(s) delivered on time?
No

Item(s) as seller described?
Yes

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Westley R.

Ordered on 4/15/2019

Equipment used and busted4/30/2019 8:38:43 PM

Box had clearly been opened, contents were poorly repackaged, missing paperwork and equipment not working. Very frustrating!!!!

Item(s) delivered on time?
Yes

Item(s) as seller described?
No

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

ibrahem a.

Ordered on 3/22/2019

damaged item4/21/2019 10:35:48 AM

the monitor didn't work

Item(s) delivered on time?
No

Item(s) as seller described?
Yes

Satisfactory customer service?
No

Did you find this review helpful?Thanks for the valuable feedback you provided!

Anonymous

Ordered on 3/25/2019

Computer Impossible to Find Elsewhere4/16/2019 7:36:51 AM

I needed to purchase a specific type of laptop and BTE Outlet was the only seller I could find anywhere who carried it! Finding the listing on Newegg was a lifesaver as this purchase was time sensitive. Product arrived on time and in excellent condition.

Item(s) delivered on time?
Yes

Item(s) as seller described?
Yes

Satisfactory customer service?
Didn't contact

Did you find this review helpful?Thanks for the valuable feedback you provided!

Wesley R.

Ordered on 4/1/2019

Placed an order several days ago still has not shipped4/7/2019 6:08:11 AM

The item I ordered has still not been received by UPS to even start shipping even though your company created a shipping label and sent me a tracking number. I received a tracking number 7 days ago, but it has not even made it to UPS to be sent to me.

Item(s) delivered on time?
No

Item(s) as seller described?
No

Satisfactory customer service?
No

1 out of 1 people found this review helpful.
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BADER B.

Ordered on 2/26/2019

Great service, I like it so much4/7/2019 5:32:50 AM

Great service, great international connection

Item(s) delivered on time?
Yes

Item(s) as seller described?
Yes

Satisfactory customer service?
Yes

Did you find this review helpful?Thanks for the valuable feedback you provided!

Jim A.

Ordered on 3/7/2019

3/25/2019 3:05:15 PM

took a very long time to get here like 11 days, ugh....

Item(s) delivered on time?
No

Item(s) as seller described?
Yes

Satisfactory customer service?
Didn't contact

4 out of 4 people found this review helpful.
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Markus A.

Ordered on 2/27/2019

Unprofessional to the point of stressful to deal with (do not recommend)3/18/2019 5:42:14 PM

this seller (as far as my experience goes) is simply "unprofessional". After placing my order it took about a week for them to finalize everything and actually ship it out (upon contacting them about it i got a generic copy paste response). Once my order was shipped it was tracked as weighing 0 pounds 0 kg and took about 2 weeks to actually get here which isn't too bad all things considered though i do not know for the life of me how it could take so long for everything to get in order especially considering that the tracking (weight) wasn't even done correctly.

upon arriving to me i was greeted with a box which was breached, worn and weather-battered (the part worked as intended thankfully) and i was given quite a fright. the product seemed to be a refurbishment (advertised as brand new) with an obviously used set of booklets and box without any adhesive tape or pads to hold it closed.

Just unprofessional, if you can buy from elsewhere even at a slightly more expensive price, DO IT

Item(s) delivered on time?
No

Item(s) as seller described?
Yes

Satisfactory customer service?
No

2 out of 2 people found this review helpful.
Did you?Thanks for the valuable feedback you provided!

amrana m.

Ordered on 2/9/2019

item not as described very shady3/11/2019 3:38:14 PM

took forever to come and wanted to be issued a refend seller said it was shipped but never even updatedfake tem

Item(s) delivered on time?
No

Item(s) as seller described?
No

Satisfactory customer service?
No

1 out of 1 people found this review helpful.
Did you?Thanks for the valuable feedback you provided!

Pageof 8

Standard Return Policy

Refund

Within

30
Days

Replacement

Within

30
Days

Restocking

Fee

15.00%

Used Item Return Policy

Refund

Within

30 Days

Replacement

Within

30 Days

Restocking

Fee

15.00%

Return accepted within 30 days from invoice date. Return Authorization required for all returns, Please contact us first to obtain return authorization.

Product arrived with shipping damage must be reported within 3 business day otherwise damage claim will be declined. We do no accept damaged product return unless damage claim reported and approved by courier.

A 15% restocking fee will be applied for non-defective returns.

Return must include the original package including all original accessories. Returns with physical damage or incomplete package will be declined.

We do not cover return shipping cost unless the return is due to an incorrect shipment or damaged shipment.

Customer will be subjected to original and return shipping charge if shipment refused or undeliverable due to customer's fault.

The following information must be included with the return shipment for smooth processing:

Product SKU & description :Number of items to be returned :Date product was received by customer :Condition of product :Condition of packaging :Reason for return:

The refund for an authorized return will be processed within 3~7 business days from the day the return item is received.

Items missing the original packaging, or missing contents cannot be returned.

Returns with serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with cannot be returned.

Returns with damaged product due to mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred will not be accepted.

Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted for refund.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

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Newegg’s website and online services use cookies and similar technology for a number of reasons: Some technologies allow the site to function. These functional cookies are required to use the site and complete purchases. Another set of technologies improve the browsing experience and personalize it. Here are all the details about Newegg’s Cookie and Privacy Policies. Please select and accept your settings before you continue. Thank you.

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To use this third-party content we need your approval to share your data with them. Here are all the details about Newegg’s Cookie and Privacy Policies. Please accept if you wish to continue with third-party features. Thank you.