Operational Excellence

To be truly excellent it is essential the measurement is made against customer needs. We specialise in aligning core activity to customer needs in a variety of ways but as a summary include the following:

Quality assurance and Quality control.

Clear process supported by complaint policies, procedures and work instructions.

Visual Management benefits and system design.

Efficiency measurement based on increasing customer satisfaction and reduced Turnaround Time (TAT).

Right first time approach to all activity.

Training and understanding of both the internal and external customer needs.

Layouts and equipment of both service and manufacturing business.

Health and safety how its implementation increasing effectivity and efficiency.