Organisational Culture

Organisational Culture of the Bergx2 GmbH

– „E” Standards to Successful Customer Service

We believe that our company culture, values, and superior service standards are what define “The Bergx2 Difference”. Not only do we provide excellence in customer service to each client, but we are also committed to serving those around our solution applicants, including our communities and our employees.

At Bergx2 GmbH, our slogan of being passionately committed to excellence in providing customers with top level services is evident in everything we do.

Expectations

We have high expectations of excellence in customer service for our customers and for our own projects.

Zero tolerance for failure to execute our Bergx2 service standards.

Zero tolerance for failure to have prompt response and resolution of customer needs and concerns.

We have high expectations for employee conduct.

Zero tolerance for harassment of any type.

Zero tolerance for ethical misconduct.

Set high expectations for yourself...you’ll be surprised at what you achieve.

Team members are encouraged to take responsibility and to communicate our company’s expectations to other parties. We take very seriously our leadership of high expectations! You cannot ask someone to do something you will not do yourself.

Excellence

We should strive to exceed our customer’s expectations at all times. Our focus is customer service excellence!

Excellence is achieved by having passion for the work we do. You have to stand by and love the projects to work successfully for this company.

Small things are what create excellence:

Everyone does the basics.

Pay attention to details as they are the ingredients to excellence.

Excellence is created by the execution of Bergx2 GmbH’s service standards.

Go out of your way to help our customers or another employee...your efforts will return dividends to you.

Employees

The right employees make the difference.

Great physical plant + average employees = average facility

Average physical plant + great employees = great facility

The right employees have the following attributes:

Passion for service to others and technology.

Willingness to support the team ahead of themselves.

Understanding of the importance of details in achieving service excellence.