The state transport authority representations were received from various Trade Unions and Consumer Organisations to revise the rates of fare in view of the increase in fuel prices, vehicle maintenance costs, etc. Hence the Government have decided to revise the rates of fare for contract carriage auto rickshaws running in Chennai Metropolitan area, keeping in view the above representations and accordingly, the Government direct the State Transport Authority to fix the rates of fare for contract carriage auto rickshaws running in Chennai Metropolitan area as mentioned below:

Minimum Charge Rs.25.00 for First 1.8 Kilometres

For each additional Kilometre Rs.12.00

Detention / Waiting Charge

For every 5 minutes Rs 3.50 will be charged

Night Service Charges

In addition to the above rate, an additional charge of 50 percent of the above rate

Night Service Timing

11.00 p.m. and 5.00 a.m.

The revised tariff for metered auto was announced on 25.08.2013. The fare cards are prepared and distributed to all the meter auto drivers with the help of Chennai traffic polices.. The state transport authority are strictly advised the auto drivers to follow revised auto fair.

Chennai Meter Auto Fare Complaint Number / Helpline number

The Chennai state transport authority was assigned two 24/7 helpline phone for the use of the public which will be linked to the GPS monitoring system to register and monitor complaints. If there is any violation by auto rickshaw drivers. The passengers can make call to any one of the numbers mentioned below and register their complaint. During office hours the call will be attended by a Transport department official, while a customer care representative will attend your call during non office hours.

24/7 helpline contact number for South Chennai Region – 044- 24749002

The passenger can found the complaint / helpline number in the autos along with the designation of the authority to whom complaints have to be made.if any violation of the orders of the Government is noticed, the permit of the auto rickshaws will be cancelled and the vehicle will be seized.

6 comments

None of the autos on OMR road have meters and none of them are ready to come as per the rate card too, its pretty disappointing and the auto drivers have been charging more than usual only because we are asking for a rate card. The auto stand in Kandanchavadi – Prince Infocity, near the temple none of the auto’s have meters. OMR is the hub for IT professionals and most of the migrants live here, wish to see some change.

Please use OLA autos. I recently moved from using the stand autos as I did not have another option and these guys were charging me Rs. 150 to go to Thiruvanmiyur. I now use OLA auto and I pay by the meter. If you have a smartphone you can download the app and it is pretty simple. Stop using the stand autos and that will teach them a lesson.

all the meter system is a mockery, today on 31-10-13 i found 8 autos in the NSC bose road who were not ready to come by meter, the number plates of four of them are TN04 Q 2098,TN09S3930,TN04W9713,TN05 1132, THE reason they dont put the meter is they neither respect nor are not afraid of the law. if anyone is listening thru this, pls come to NSC bose road to experience reality !

Today(6/1/2014)morning at 6.40 am I along with my family(wife and 2 yr kid) landed to Ashok pillar and approached an auto(TN-09/BV-2283) to reach to Kannadasan Nagar(Ramapuram). The distance is hardly 4 kms and the driver asked for Rs. 150. I told I will give 20 rs extra if you put meter. He refused and behaved differently. When I told that i will complaint, he showered with abusive words in front of public and challenged me to do so.
He behaved like a road side rowdy and threatened me also by saying “he will see me at my place”