A social systems view on learning: communities of practice as social learning systems

A community of practice can be viewed as a social learning system. Arising out of learning, it exhibits many characteristics of systems more generally: emergent structure, complex relationships, self-organization, dynamic boundaries, ongoing negotiation of identity and cultural meaning, to mention a few. In a sense it is the simplest social unit that has the characteristics of a social learning system.

It is useful to start by looking at the assumptions about learning in communities of practice that give the concept such a "systems flavor."

Learning as the production of social structure

Engagement in social contexts involves a dual process of meaning making.1 On the one hand, we engage directly in activities, conversations, reflections, and other forms of personalparticipation in social life. On the other hand, we produce physical and conceptual artifacts - words, tools, concepts, methods, stories, documents, links to resources, and other forms of reification - that reflect our shared experience and around which we organize our participation. (Literally, reification means "making into an object."). Meaningful learning in social contexts requires both participation and reification to be in interplay. Artifacts without participation do not carry their own meaning; and participation without artifacts is fleeting, unanchored, and uncoordinated. But participation and reification are not locked into each other. At each moment of engagement in the world, we bring them together anew to negotiate and renegotiate the meaning of our experience. The process is dynamic and active. It is alive.

Participation and reification represent two intertwined but distinct lines of memory. Over time, their interplay creates a social history of learning, which combines individual and collective aspects. This history gives rise to a community as participants define a "regime of competence" a set of criteria and expectations by which they recognize membership. This competence includes

Understanding what matters, what the enterprise of the community is, and how it gives rise to a perspective on the world

Being able (and allowed) to engage productively with others in the community

Using appropriately the repertoire of resources that the community has accumulated through its history of learning.

Over time, a history of learning becomes an informal and dynamic social structure among the participants, and this is what a community of practice is.

Through active and dynamic negotiation of meaning, practice is something that is produced over time by those who engage in it. In an inalienable sense, it is their production. Assuming that practice is an active production is not romanticizing it. It is not to deny, for instance, that there are all sorts of constraints, impositions, and demands on the production of practice - external factors over which participants have little control. Nor is it to assume that the production of practice is always a positive process. Practitioners can be deluded or myopic. Subconscious forces can undermine the best intentions. A community of practice can be dysfunctional, counterproductive, even harmful. Still there is a local logic to practice, an improvisational logic that reflects engagement and sense-making in action. Even if a practitioner follows a procedure, it is not the procedure that does the following. No matter how much external effort is made to shape, dictate, or mandate practice, in the end it reflects the meanings arrived at by those engaged in it. Even when they comply with external mandates, they produce a practice that reflects their own engagement with their situation. A practice has a life of its own. It cannot be subsumed by a design, an institution, or another practice such as management or research. When these structuring elements are present, practice is never simply their output or implementation: it is a response to them - based on active negotiation of meaning. It is in this sense that learning produces a social system and that a practice can be said to be the property of a community.

Learning as the production of identity

The focus on the social aspect of learning is not a displacement of the person. On the contrary, it is an emphasis on the person as a social participant, as a meaning-making entity for whom the social world is a resource for constituting an identity. This meaning-making person is not just a cognitive entity. It is a whole person, with a body, a heart, a brain, relationships, aspirations, all the aspects of human experience, all involved in the negotiation of meaning. The experience of the person in all these aspects is actively constituted, shaped, and interpreted through learning. Learning is not just acquiring skills and information; it is becoming a certain person - a knower in a context where what it means to know is negotiated with respect to the regime of competence of a community.

Participants have their own experience of practice. It may or may not reflect the regime of competence. Learning entails realignment. When a newcomer is entering a community, it is mostly the competence that is pulling the experience along, until the learner's experience reflects the competence of the community. Conversely, however, a new experience can also pull a community's competence along as when a member brings in some new element into the practice and has to negotiate whether the community will embrace this contribution as a new element of competence - or reject it. Have you ever come back from a conference with a great new insight or perspective? It can take quite a bit of work to convince your community to adopt it. Learning can be viewed as a process of realignment between socially defined competence and personal experience - whichever is leading the other. In both cases, each moment of learning is a claim to competence, which may or may not be embraced by the community.

This process can cause identification as well as dis-identification with the community. In this sense, identification involves modulation: one can identify more or less with a community, the need to belong to it, and therefore the need to be accountable to its regime of competence. Creating an experience of knowledgeability (or lack of knowledgeability) involves a lot of identity work. Through this process of identification and the modulation of it, the practice, the community, and one's relationship with it become part of one's identity. Thus identity reflects a complex relationship between the social and the personal. Learning is a social becoming. The concept of identity is a central element of the theory, just as fundamental and essential as community of practice. It acts as a counterpart to the concept of community of practice. Without a central place for the concept of identity, the community would become "over determinant" of what learning is possible or what learning takes place. The focus on identity creates a tension between competence and experience. It adds a dimension of dynamism and unpredictability to the production of practice as each member struggles to find a place in the community.

The focus on identity also adds a human dimension to the notion of practice. It is not just about techniques. When learning is becoming, when knowledge and knower are not separated, then the practice is also about enabling such becoming. Being able to interact with our manager is asmuch part of your practice as technical know-how. Gaining a competence entails becoming someone for whom the competence is a meaningful way of living in the world. It all happens together. The history of practice, the significance of what drives the community, the relationships that shape it, and the identities of members all provide resources for learning - for newcomers and oldtimers alike.

Of course, by the same token, these resources can become obstacles to learning. Learning, once successful, is prone to turning into its own enemy. The long beak that made a species successful can be its downfall if circumstances change. Communities of practice are not immune to such paradoxes. Remaining on a learning edge takes a delicate balancing act between honoring the history of the practice and shaking free from it. This is often only possible when communities interact with and explore other perspectives beyond their boundaries.

Etienne Wenger-Trayneris a globally recognized thought leader in the field of social learning and communities of practice.

He has authored and co-authored seminal articles and books on the topic, including Situated Learning, where the term "community of practice" was coined; Communities of Practice: learning, meaning, and identity, where he lays out a theory of learning based on the concept; Cultivating Communities of Practice, addressed to practitioners in organizations who want to base their knowledge strategy on communities of practice; and Digital Habitats, which tackles issues of technology.

His work is influencing a growing number of organizations in the private and public sectors. He helps these organizations apply these ideas through consulting, public speaking, and workshops.

Previously:
Introduction: Communities of Practice and Social Learning Systems: the Career of a Concept.
A social systems view on learning: communities of practice as social learning systems
A community...

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Previously:
Introduction: Communities of Practice and Social Learning Systems: the Career of a Concept.
A social systems view on learning: communities of practice as social learning systems
A community...

Productivity: The amount of output per unit of input (labor, equipment, and capital).
Enterprise has for long understood, and applied, that training and education are an important part of its hunt for competitive advantages. ...

In my last post, I asked some questions about formalising informal learning. And answered them. If:
you understand that formalising informal learning will have organisation-wide consequences
you use...

What do we meet at the corner of Assertiveness and Cooperation?
The Thomas-Kilmann assessment suggests that it's Collaboration.
Their assessment, which is the basis for many others, explores different...