PAYMENT POLICY

PAYMENT POLICY

BOoking & payment policy

The total price displayed includes all applicable government taxes. Excludes all applicable airport airport taxes or other charges payable at the airport.

You are required to pay the entire amount prior to the confirmation of your booking.

There will be no refund for 'no-shows' or any partially unused flights.

Kindly ensure that you have the relevant visa, immigration clearance and travel with a passport, with a validity of at least 6 months.

To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.

Infants must be accompanied by an adult at least 18 years of age.

Travel Monkey is not responsible for any schedule change by the airline after issuance of the ticket, but will inform you of the same if informed by the airlines. It is advisable to reconfirm your flight timings 24 hours prior to your flight departure.

Travel Monkey reserves the right to charge transaction fees for availing the Travel Monkey Services. Travel Monkey further reserves the right to alter any and all fees from time to time, without notice. You shall be liable to pay all applicable charges, fees, duties and taxes for availing the Travel Monkey Services.

Travel Monkey can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly.

Every booking made on Travel Monkey is subject to amendment charges levied by the airline, which may vary by flight and booking class.

If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the original fare, difference in the amount will not be refunded. The rebooking charges as applicable will be collected.

In addition to the airline's amendment charges, Travel Monkey charges an amendment handling fee of Rs 300 per passenger.

We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made.

Depending on the airline's policy, some booked fares may not be amended.

Cancellation Policy

Every booking made on Travel Monkey is subject to cancellation charges levied by the airline, which may vary by flight and booking class.

Some booked fares may be non-refundable per the specific airline's policy.

On top of the airline's cancellation charges, Travel Monkey charges a service fee of Rs 500 per passenger per journey for all cancellations.

Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.

Only cancellation requests made online or telephonic through our customer support shall be entertained. Travel Monkey shall not be liable to entertain any cancellation requests made through any other medium including but not limited to sms, e-mail.

Online cancellations:Cancellations can be made online by signing in to your Travel Monkey Account.

Offline cancellations:We also accept cancellation requests through phone. However Travel Monkey cancellation charges for such offline cancellations may be higher

For e-tickets, if your cancellation request is made less than 48 hours prior to departure, you'll need to contact our customer support team: .

If you have done a'Web/Tele Check-in'with the airline, get in touch with the airline for cancellation. Travel Monkey will not be able to process the refund for the same and will not take any responsibility for the same.

Convenience fee charged at the time of booking is non-refundable.

For any cancellation made by you for which refund is already processed and if it is found that you have used/made changes to the ticket on the same PNR directly with the airline, Travel Monkey reserves the right to debit your original mode of payment against the amount which has been refunded to you.

Refunds

It is mandatory to contact Travel Monkey for all refunds, as the airline will not be able to refund your tickets booked attravelmonkey.co.in.

Processing times for cancellation and refund requests vary.

Refund for partially utilized tickets (for eg:- only one sector flown & other sector cancelled) may take 25 to 30 working days depending on the Airline.

Travel Monkey shall refund your cancellation only after the respective Airline/Service Provider processes to us your eligible refund. In case an airline ceases its flight operations, any refund owed by the airline to the passenger will be processed by Travel Monkey only after receiving the same from the airline.

No Show

The Airline reserves the right of admission or boarding for onward or return flight, in case the customer fails to board any segment of the travel for his itinerary. Travel Monkey shall not be responsible or liable for such refusal of admission or boarding.