Walking Canes Frequently Asked Questions

How long will it take for me to receive my order?

2-4 business days, most orders shipped same day from our warehouse. Custom Made Orders take longer.

Which methods of payment do you accept?

Visa, Mastercard, Discover, American Express, PayPal

How much do you charge for shipping?

FREE SHIPPING on some orders! See details

Can I place my order over the phone?

Yes. Just call toll-free at 1-(888)-928-1774 .

How can I be sure of the quality of the product I order?

Every item we sell is guaranteed. We have been in business for over 12 years.

How do I exchange or return an item?

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces. We work hard to make your shopping experience at Classy Walking Canes an enjoyable one.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 4-7 business days for us to receive the returned or exchanged product back from you. Within 24 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

* Notice: Some products such as custom made items or items cut to size cannot be returned or exchanged.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 1-(888)-928-1774 within One hour of placing your order to cancel it free of any charges. Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time. Please allow us 1-2 days once we have received your return to process and credit your credit card.