Shipping & Returns

Commercial Furniture Design uses a variety of reliable and experienced couriers, freight companies and removalists to deliver their products. Since each delivery is different, the company chosen for your particular order will be the most cost and time efficient, depending on the order size and location. To obtain a freight quote for a prospective order please contact us on 02 9898 1111 or via info@cfdesign.com.au and provide the item name, number required and postcode/suburb delivering to.

Delivery of your order will take between 2 - 6 working days after payment is received (depending on location, stock availability, warehouse workload and courier schedule).

Please make sure there is always someone at the delivery address to sign and collect the item, otherwise the courier company will charge you for the re-delivery (their company policy). Majority of our deliveries are between 8:30am - 5:00pm Mon to Fri, however no exact delivery time can be organised or provided.

Pick Up is also available from our showroom in Rosehill, NSW in arrangement with a representative of Commercial Furniture Design.

Freight Costs

All freight costs are the responsibility of the buyer unless authorised by Commercial Furniture Design or a representative thereof.

Freight costs will only be covered by Commercial Furniture Design when items are Dead-On-Arrival (DOA), or when there is a manufacturing defect.

Buyers need to contact (email or fax) within 48 hours after receiving the defective goods.

For all items or parts returned under warranty, same as for purchases in a regular shop or store, buyers are liable for all freight costs for returns to Commercial Furniture Design

Goods shipped are not insured unless arranged with Commercial Furniture Design prior to delivery and requested fees are paid. Commercial Furniture Design is not responsible for goods damaged in transit if insurance has not been taken by the customer prior to delivery.

Please note buyers are responsible to pay for their own freight for warranty service.

Returns

If you purchased the item from Commercial Furniture Design via phone, showroom or website, we will only accept returns under exceptional circumstances.

If accepted as a return, the client is responsible for returning the goods, which must still be in pristine condition - not used or altered in any way.

Please ensure you read the description carefully before purchasing anything from us as your purchase is confirmation that you have read and fully understand the item description, acknowledge that the item is fit for the proposed usage and you agree to enter into a binding contract of sale with Commercial Furniture Design for that particular item.