Epicor Retail CRM and CRM Services let you understand your customers in depth, closely align your marketing with their interests and needs, and deliver highly engaging, personalized service that will keep them coming back. CRM features rich, complementary tools that provide all your stores and sales channels with a single view of your customers, including multi-channel purchase history for use in clienteling and suggestive selling, and let you easily generate lists of customers based on RFM measures, market basket analysis, capture and retention rates and other attributes. This enables you to effectively manage your customer touchpoints, target the right customers and identify incremental value from your marketing programs.