Cons: Even though they have after hour dropoff they still charged me for extra day as my return was on a holiday

7.2 Good

22 Nov 2016

Service fine, bad alignment.

Pros: I had some concerns about my rental van, including a tolerable but definitely present stain on the ceiling and a shimmy that became obvious at speeds above 60mph, neither of which I was aware of until I had started a one-way, multi-state drive. The clerk at the Kirkland office was completely agreeable and made a note of both on my account.

Cons: While I'm sure it is difficult to diagnose all maintenance issues on all vehicles in the fleet, I was disappointed that I was given a van with a pretty obvious alignment problem to drive across 2/3 of the country. I also noticed the front tires were pretty worn, indicating an alignment issue that should have been caught prior to sending it out again. I also would have stopped in at a Hertz along the way, but many reviewers warned against getting charged for damages they weren't responsible for, so I just dealt with it.

6.0 OK

10 Jun 2016

Great service in Bend OR!

Pros: Rented car in Redmond WA.
Car stalled many time.
AC was week with some vents non operable.
Changed vehicle in Bend OR.
Hertz fellow in Bend was very nice, pleasant and accommodating.
I commend him for his attention and professionalism.

Pros: Almost nothing. The Sirius XM radio possibly all that was really good about this experience.

Cons: I wasn't told I needed a credit card to rent the SUV (Toyota Rav 4) that I had reserved more than 2 weeks prior. It's terribly upsetting to have this thrown at you the day you come in to pick up your car. Really poor communication and a condescending rental agent who asked for my supervisor's number as a contact. I'm a home owner of 16 years, I have had the same car insurance since 1991 with USAA, I am employed by one of the largest technology companies in the world for nearly 4 years and still I am not allowed a small SUV!?. What is the justification for the punishment? Why are SUV's held back from women with debit cards??? I called my boyfriend who had done exactly what I had tried to do, rent an SUV with a debit card and was not only given the SUV, was told he could go pick out the car he wanted off the lot. This is sexist and discriminatory. I'll never be back and I will tell this story far and wide. Bye Enterprise!

10.0 Excellent

1 Nov 2016

Great service by Joe

Pros: Joe had great costumer service. Would be happy to do business with him again