In logistics, CX makes the difference

For successful online sales, your logistics services play a vital part. Logistics are an extension of the e-commerce experience people use for purchases. An effective logistics operation is not only about having the best price. It is also about providing the right service to the client and making your stakeholders and distribution network are all happy.

2.6

14

of unsatisfied clients will share this with others

96

of unsatisfied clients never return

We turn customer feedback in logistics into a profit center

When you have thousands of deliveries every day, things can go wrong. But your clients expect the best from you and they expect rapid and effective problem-solving through any contact channel: online, phone or even social media platforms. But what works best and how can you solve issues most effectively? Your clients will tell you. Find out more about the solution.

No time to waste – Marketers and customer service managers within logistics very often don’t know how to listen to the voice of their customers because there’s just too much feedback. Ignoring feedback is simply not an option. You need to act immediately to turn customer feedback into business opportunities.

Learn more about the ROI of customer feedback in logistics in this video.