Shipping & Returns

SHIPPING

We ship with Australia Post. We endeavor to have orders posted within 3-5 business days of payment being received. In the unlikely event of an issue or delay, we will be in touch with you.

If you live local & would like to organise to pick up your order (From whatever market we are doing that week, sorry we do not offer pick up from our home), please make sure you DM us on instagram or e-mail us at milkthreads13@gmail.com prior to placing your order as postage costs cannot be refunded.

Please note pick-up is not always available so please contact us prior to placing order.

If an item needs to be made, please allow 7-21 days for this process.

Milk Threads takes no responsibility once item has been shipped. Should there be any issues with parcel delivery please contact Australia Post.

RETURNS/EXCHANGES

It is really important to us that you love your purchases from Milk Threads.

We understand that sometimes you buy things and in the meantime your little one has grown an inch! If this is the case and sizing isn't quite right, we can only offer you an exchange if;

The item is unworn and in original condition with tags intact

Item is returned or contact is made within 7 days of purchase (Please do not send back any items without making contact first. Please e-mail or DM prior)

Purchaser/customer pays for all postage and return postage costs.

Any items after 7 days will not be accepted for exchange or refund.

Customer must pay for return postage also.

Should you purchase a product that is faulty or you're not entirely happy with, please contact is at milkthreads13@gmail.com to discuss.

Refunds are only offered if the product is faulty and product is no longer in stock or available.

** No refunds or exchanges on any sale items.

** No refunds or exchanges on any non handmade items (shoes, clothing)