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Activate My Phone (KitKat Below 4.4.4)

Tiggs M.

Welcome to Republic! Let's get your phone activated.

These instructions are for phones on our older activation process - phones that have not yet been updated to Android version 4.4.4 - listed by where you purchased your phone and if you're a new member or have an existing Republic account.

New member

Your phone will automatically begin activation when you turn it on. There are two activation processes that will happen:

The first is Cellular Activation.

The second is Republic Wireless Activation.

You'll need access to a WiFi network to complete both of these activation processes. You do not need to be in a Sprint home area.

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Follow the below step-by-step tutorial

1.

Cellular activation will begin as soon as you turn on your phone.

(If you chose the $5 plan, tap Cancel.)

If you don't see this screen and are asked to choose your language as your first step, you'll need to activate your phone using our instructions here.

2.

Once cellular activation completes, your phone will restart.Once it comes back on, you'll get a message that says the update is successful.

Tap OK.

3.

You'll be asked to choose your language (the only option is English).

Tap Start.

4.

You'll be asked to select a WiFi network.Choose the network you'd like to connect to and type in your password, if necessary.

5.

You'll now go through Republic Wireless activation.

6.

Once the Republic activation has completed, the welcome screen will display your phone number and the plan you selected in the online store when you purchased the phone.

Tap Great! Next Step.

7.

Next, you'll see a Motorola About your privacy message.

Tap Accept and continue.

(You can also tap Privacy settings to change what information is shared with Motorola.)

8.

You'll now be taken through the Google account setup.

If you have a Google Account, including a Gmail account,select Yes to log in.

If you don't have a Google or Gmail account,select No to create one. Select OK to accept Google's terms and conditions and sign in.

9.

After you've signed into your Google account,you can choose to restore apps, settings, and other data from your Google account to your new phone and/or back up data from your new phone to your Google account by checking the check boxes.

Tap the arrow to continue.

10.

Tap Get an account to create a new Google account or log into an existing Google account for the Google Play Store.

New member

You'll need access to a WiFi network to complete the activation process.

Looking to activate a used DEFY XT? Click here to go to our web activations page.

Detail Images

Follow the below step-by-step tutorial

1.

When you first turn your phone on and the Motorola animation completes, the cellular activation process will begin. Since your phone has never been activated before, cellular activation won't work yet.

Tap Cancel.

If you don't see this screen and are asked to choose your language as your first step, you'll need to activate your phone using the instructions here.

2.

Next, you'll be asked to choose your language (the only option is English).

Tap Start.

3.

Next, you'll be asked to select a WiFi network.

Choose the network you'd like to connect to and type in your password, if necessary.

4.

You'll now be taken through the process of setting up your Republic account and selecting a plan.

Tap Get Started Now to begin.

5.

Next, you'll be asked if you have a Republic Wireless account.

Tap No to set up a new account.

6.

Enter your name and email address.

7.

Review the Republic Wireless Terms and Conditions and E911 Terms by tapping the links.

Tap both boxes to accept the terms, then tap Accept.

8.

Choose your service plan:

Tap a plan to see more details about WiFi and cell service for that plan.

When you've found the plan you want, tap the Select This Plan button.

9.

Enter your credit card number, expiration date, and security code.

(Note: The Name field is auto-populated, but if the card you're using has a different name, you can change it.)

10.

Enter your billing address.

Be sure to enter the address on file with your credit card company.

11.

Review your order information.

Tap Edit if you need to make any changes.

Tap Details to see a breakdown of costs, including taxes.

Tap Add coupon code to add a coupon.

Once you've reviewed your order information, tap Complete Purchase.

12.

If your purchase was successful, you'll see a confirmation screen.

You'll also be sent a confirmation email with further instructions to complete the activation of your phone.

Note: It may take up to 45 minutes for you to receive your confirmation email. Please be sure to check your inbox and spam folders.

Existing account (upgrade/replacement or adding a new line)

Your phone will automatically begin activation when you turn it on. You'll need access to a WiFi network to complete the activation process.

Note: You will not need to swap out the SIM cards if you're upgrading/replacing between Moto X phones (1st and 2nd Gen. or same generation). See SIM Cards for more info.

Looking to activate a used DEFY XT? Click here to go to our web activations page.

Detail Images

Follow the below step-by-step tutorial

1.

When you first turn your phone on and the Motorola animation completes, the cellular activation process will begin. Since your phone has never been activated before, cellular activation won't work yet.

Tap Cancel.

If you don't see this screen and are asked to choose your language as your first step, you'll need to activate your phone using the instructions here.

>2.

Next, you'll be asked to choose your language (the only option is English).

Tap Start.

3.

Next, you'll be asked to select a WiFi network.

Choose the network you'd like to connect to and type in your password, if necessary.

4.

You'll now be taken through the process of setting up your Republic account and selecting a plan.

Tap Get Started Now to begin.

5.

Next, you'll be asked if you have a Republic Wireless account.

Tap Yes to sign in.

6.

Enter your email address and password and tap Sign In.

7.

On the Which number do you want on this phone? screen, choose the service line to add to your phone:

If you're transferring a service line already on your account, tap that number to select it.

If you'd like to add a new service line, tap A New Number.

If you'd like to transfer a service line from another provider to your phone, tap Transfer My Number. You'll be assigned a new number and can transfer your number to Republic later.

8.

Verify the existing number to be transferred or that a new line will be added, then tap Confirm.

9.

If you're adding a new line:

Choose your service plan: All plans available for your device will be displayed. Tap a plan to see more details about WiFi and cell service.

When you've found the plan you want, tap the Select This Plan button.

On the Confirm your order screen, review your order info, then tap Complete Purchase to confirm.

If you're transferring your service line from a Moto X, Moto G, or Moto E:

Your billing info and service plan will automatically transfer over.

On the Confirm your order screen, review your order info, then tap Complete Purchase to confirm.

If you're transferring your service line from a DEFY XT:

You will automatically be placed on the $10 Cell Talk & Text plan.

After activation, you may change to a different Republic 1.0 plan or transition to one of the Republic 2.0 plans. If you choose to transition to the 2.0 plans, it will not go into effect until your next bill cycle date.

10.>

If your purchase was successful, you'll see a confirmation screen.

You'll also be sent a confirmation email with further instructions to complete the activation of your phone.

Note: It may take up to 45 minutes for you to receive your confirmation email. Please be sure to check your inbox and spam folders.

Note: Once you've moved all of your contacts and personal data to your new phone, turn off your old phone for about two hours so you don't get duplicate messages on both phones while the upgrade completes.

Troubleshooting

Initial fixes

Before you start troubleshooting, there are a couple of simple things you can check that may give you a better idea as to what type of activation issue you may be experiencing:

Make sure you're connected to WiFi.You don't need to be connected to cellular when activating your phone, but you do need to be connected to WiFi.

Make sure you have the correct phone.To do this, you'll need to verify that the serial number (MEID Hex) for the phone you're holding matches the serial number in your My Account portal.

To get the serial number of your phone:

Tap Apps.

Tap Settings.

Scroll down to System and tap About phone.

Tap Status.

Scroll down and look for MEID. That is the serial number of your phone.

Log into your My Account portal and go to the My Phones section to see if it matches. If it doesn't, please contact Republic Help.

If everything above looks good and the phone is still not activated:

Restart the phone.

When phone comes back up, open the dialer and dial ##72786#

If this completes without error, perform a profile update by going to Settings → System Update → Update Profile.(Note: You'll need to be connected to WiFi to update the profile.)

The phone should restart. (If it doesn't, then manually restart the phone.)

Specific error messages

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Error Messages & fixes

If you receive this error, please wait one hour and then tap Activate Now in your notifications. (Tap, hold, and swipe down from the top of your phone screen to access your notifications.)

If you get this error, please tap Submit a help request to contact Republic Help.

If you're still unable to activate your phone after you've gone through the above steps, please contact Republic Help.