Why is my account blocked?

Your account may be blocked for several reasons. There may be a connection issue, billing issue or a security issue with your account. We ask that you contact us immediately when you notice your account is blocked.

Where can I report any technical issues I am experiencing?

The online registration page will not accept your information if you are on the wrong country website. Please make sure all Canadian accounts are registered at www.btone.ca, all American accounts are registered at www.btone.us and all Australian accounts are registered at www.btone.com.au. Also, when registering, please use numeric digits only – do not use any dashes or spaces.