Have you ever come to A Cup of Commonwealth as a customer? Tell me about your experience.

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"I am a regular customer at A Cup of Commonwealth because your location is convenient, your customer service is always friendly, and your product is consistently fresh."

"I have not frequented this location often; however, the times that I have come here, I always leave impressed and well taken care of."

The interviewer is genuinely interested in your experience as a customer. If you have been a customer at A Cup of Commonwealth, speak openly and positively about your experience. If your experience was not a positive one be sure to handle that tactfully and with strong discretion. It is important to note that you should always be a patron before applying/interviewing. 'I have never come here' will never be an acceptable answer.

At A Cup of Commonwealth we receive many applications on a daily basis. Why should we hire you?

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"I understand that you receive many applications every day. I am a stand-out candidate because I have an impressive customer service record. Because I am well versed in the coffee industry, the time required to train me will be minimal. I am dedicated, come with strong references, and can start immediately."

"I am a stand out candidate because I offer an attitude that fits really well with the customer-focused attitude at A Cup of Commonwealth. Also, I am bilingual and able to fluently help your customers in English and Spanish."

When answering this question you always want to refer to what you can do for A Cup of Commonwealth. This is not about you and your needs/desires. What unique skills do you bring to the organization that other applicants may not?

Walk me through your industry related experience. Which role was your favorite, and why did you leave?

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"I have worked in the customer service / restaurant industry for the past 3 years. My favorite role was with Company ABC because the culture was friendly and collaborative. I only left because I relocated to a different city. I am excited about the opportunity with A Cup of Commonwealth because the culture feels similar. I see a strong fit here."

"My favorite role was with Company XYZ and; although I really enjoyed it, the time came for me to seek a position with a higher wage, and potential to become the manager. There was little growth opportunity there so I chose to move forward in my career. We parted on great terms and the owner is still an employment reference of mine."

This is a loaded question because the interviewer is trying to understand the attitude you bring with you to work and why you would choose to leave a position you are happy in. Take a few minutes to walk the interviewer through your resume.

From your understanding of our job posting, what do you feel your primary duties will be with A Cup of Commonwealth?

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"I understand that A Cup of Commonwealth puts their primary focus on personal customer service and quality products. From what I have researched, the primary duties of this role will be to represent A Cup of Commonwealth proudly through excellent service. This includes preparing beverages correctly the first time, ensuring that cleanliness is kept in the shop and keeping inventory levels accurate."

"I have read through the job posting in details and feel that my primary duties will be to prepare beverages, greet the customers, and handle transactions accurately. Are the, or expectations, in this role that are not outlined in the job posting?"

The interviewer would like to know that you fully understand the duties associated with this position. Have you read and absorbed the job description? Do you have a clear understanding of the tasks outlined by the hiring manager during the interview? Assure the interviewer that you will exceed their expectations.

At A Cup of Commonwealth we are open 7 days a week. We may schedule you for early mornings, evenings, weekends, and holidays. Are you able to offer flexibility in your schedule, or do you have restrictions?