Problem

Solution

Intermittent or random print spooler crash or hang requires a restart of the print spooler to recover printing functionality.

Print queue shows "Printing" with no response from the printer.

Print queue shows "spooling printing deleting", and eventually a restart of print spooler or host PC is required to recover printing functionality.

NOTE: "Sent to Printer" messages are normal and dependent upon the driver's language monitor. This message can appear for up to five minutes.

Products affected

Any supported Windows operating system

UPD 2.2 or greater (PCL, XL and PS)

Recommended action

The Lexmark product engineering (PE) team may have a driver solution for this set of observed symptoms. Contact Lexmark Technical Support for further diagnoses and evaluation by members of Lexmark's engineering team.

When you call technical support, you should be prepared to provide the following information for this issue:

It is possible UPD v2.6.1, v2.7.1, v2.8.0.0, or greater may be recommended for this particular issue. If this is recommended, do know that any application that depends on thelanguage monitor (Lexmark Communication Service (LCS) will cease to function.