When you get excited about new processes that will make your law practice more profitable and productive, it’s easy to fall into the trap of expecting your staff to be just as enthusiastic. You know how much time the new document management program will save, for instance, or why an… Read More.

After almost a decade of coaching lawyers to improve their time management, profitability and client service, I’ve heard hundreds of stories about little things not going right in the daily course of practice — for example in an interaction between attorney and paralegal. But I’d never experienced such a glitch… Read More.

A brand new study by CISCO reveals findings about the attitudes of 20-somethings entering the workforce which, while perhaps unsurprising in the abstract, carry significant practical implications for hiring and keeping new employees from admin clerks to Associates. For example: 68% of young professional employees believe that corporate devices should… Read More.

You’ve been waiting for Alex, your associate, to get back to you on the Smith file. You: “Alex, what’s happening with those interrogatories?” Alex: “I’m working on them.” You: “AAAANNND??” We hear it often: clients expressing frustration with a colleague or staff member who did not do what was expected. … Read More.

The paralegal who doesn’t give you the level of detail you want The important client who takes too much time explaining things The associate who crams every conceivable detail into an otherwise routine document The referral source who just wants “the big picture” The partner whose attention is always bouncing… Read More.

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