I would NOT recommend this fence company. The customer service is horrible, miss appointments, no call, no shows. Lack of communication and lack of commitment to customer satisfaction. What should have taken 3 weeks took over 12. They

3

redw637650507
January 09, 20136Great Lakes Fence Co.

★★★★★

I would NOT recommend this fence company. The customer service is horrible, miss appointments, no call, no shows. Lack of communication and lack of commitment to customer satisfaction. What should have taken 3 weeks took over 12. They

I would highly recommend Great Lakes Fence. I worked with Jeff and the service was great. His crew showed up on time and installed our custom fence with ease. I have worked with Great Lakes Fence since 2005 on various jobs and will continue to call them.

2

by Meldrum at Citysearch
March 06, 20125Great Lakes Fence Co.

Easy to work with

★★★★★

I would highly recommend Great Lakes Fence. I worked with Jeff and the service was great. His crew showed up on time and installed our custom fence with ease. I have worked with Great Lakes Fence since 2005 on various jobs and will continue to call them.

We had a fence installed by Great Lakes Fence in August 2010. We are very happy with the fence and the installation job. We thought the crew did a professional job. They were on time and worked through the very hot days. They followed the schedule that was set up and were done when they said they would be. They were as neat as is possible and at the end, left our yard cleaned up. We have had no trouble with the fence other than the gate hinge locked up. They came and replaced the gate right away. If we ever need another fence, we would not hesitate to contact Great Lakes Fence Company again!

2

by KathyBart at Citysearch
March 05, 20125Great Lakes Fence Co.

Awesome Fence by Great Lakes

★★★★★

We had a fence installed by Great Lakes Fence in August 2010. We are very happy with the fence and the installation job. We thought the crew did a professional job. They were on time and worked through the very hot days. They followed the schedule that was set up and were done when they said they would be. They were as neat as is possible and at the end, left our yard cleaned up. We have had no trouble with the fence other than the gate hinge locked up. They came and replaced the gate right away. If we ever need another fence, we would not hesitate to contact Great Lakes Fence Company again!

These people were awful with their customer service. First it took me weeks and weeks to get them to come and do the job. Then the gate malfunctioned and I had to have them come to fix it. When they did it, they left the gate wide open, thus allowing my dog to run loose through the neighborhood. He easily could have bee killed. Hire anyone but these people.

0

by merrymound at Citysearch
November 12, 20101Great Lakes Fence Co.

They almost killed my dog

★☆☆☆☆

These people were awful with their customer service. First it took me weeks and weeks to get them to come and do the job. Then the gate malfunctioned and I had to have them come to fix it. When they did it, they left the gate wide open, thus allowing my dog to run loose through the neighborhood. He easily could have bee killed. Hire anyone but these people.

These people were awful with their customer service. First it took me weeks and weeks to get them to come and do the job. Then the gate malfunctioned and I had to have them come to fix it. When they did it, they left the gate wide open, thus allowing my dog to run loose through the neighborhood. He easily could have bee killed. Hire anyone but these people.

These people were awful with their customer service. First it took me weeks and weeks to get them to come and do the job. Then the gate malfunctioned and I had to have them come to fix it. When they did it, they left the gate wide open, thus allowing my dog to run loose through the neighborhood. He easily could have bee killed. Hire anyone but these people.

Our yard has some very specific challenges and Great Lakes came through to provide us with something we could work with and enjoy. The salesperson was very friendly and knowledgeable, answering all our questions and making himself available after the appointment. When we found that the estimate was just out of our budget, we asked if he could see another way to design the fence. (It never hurts to ask for what you need!) He went over and above by taking a second look, by making a small revision that we were even happier with --he saved us a few hundred dollars. The contractor(s) who installed the fence, likewise, were conscious of our home/yard challenges and did a great job setting the posts skillfully -around trees, our neighbors home, in rocky and clay soil. Our only discomfort with the process is that the contractor just showed up one day and began digging to set the posts, and the same for the day the fabric/gates were installed. No phone call, no appointment, no warning. I would very much have liked to be there when this was happening, I was uncomfortable having work done at my home while I was away. In the end, it's a great fence, our puppies say a resounding "Thanks, guys! We can run and play now!"

Our yard has some very specific challenges and Great Lakes came through to provide us with something we could work with and enjoy. The salesperson was very friendly and knowledgeable, answering all our questions and making himself available after the appointment. When we found that the estimate was just out of our budget, we asked if he could see another way to design the fence. (It never hurts to ask for what you need!) He went over and above by taking a second look, by making a small revision that we were even happier with --he saved us a few hundred dollars. The contractor(s) who installed the fence, likewise, were conscious of our home/yard challenges and did a great job setting the posts skillfully -around trees, our neighbors home, in rocky and clay soil. Our only discomfort with the process is that the contractor just showed up one day and began digging to set the posts, and the same for the day the fabric/gates were installed. No phone call, no appointment, no warning. I would very much have liked to be there when this was happening, I was uncomfortable having work done at my home while I was away. In the end, it's a great fence, our puppies say a resounding "Thanks, guys! We can run and play now!"

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by relias11 at CitysearchAug 11.

Mike Ely, the owner, personally came out to my home and resolved the shifting post issue. Even though the work was out of warranty, he felt that keeping a customer satisfied was important and agreed to make the repairs at no charge. I would highly recommend Great Lakes Fence for their service and quality.\r\n Ron Elias

2

by relias11 at Citysearch
May 27, 20085Great Lakes Fence Co.

All service issues taken care of personally by the owner.

★★★★★

Mike Ely, the owner, personally came out to my home and resolved the shifting post issue. Even though the work was out of warranty, he felt that keeping a customer satisfied was important and agreed to make the repairs at no charge. I would highly recommend Great Lakes Fence for their service and quality.\r\n Ron Elias

I've had my fence for over 3 years now and I LOVE it. I felt the price was slightly higher then other estimates I got yet still very reasonable. The quality of the product, installation and the service I received were well worth every penny I paid . The only problem I had was with my neighbor and Great Lakes fence was able to work with them to make everyone happy! Thanks! I highly recommend them.

I've had my fence for over 3 years now and I LOVE it. I felt the price was slightly higher then other estimates I got yet still very reasonable. The quality of the product, installation and the service I received were well worth every penny I paid . The only problem I had was with my neighbor and Great Lakes fence was able to work with them to make everyone happy! Thanks! I highly recommend them.

This message is in response to Colleen O.
Dear Colleen, Sorry for the inconvenience regarding the fence project.
Because I take great pride in what I do and strongly believe in Great Lakes Fence, I would like the readers to read the reviews with an open mind.
Consequently, our installer moved the placement of the fence by 12" to accommodate the customer's wish. Moving the placement violated the city code,nevertheless, we made a mistake. Keep in mind Great Lakes does over 1,500 fence jobs a year and mistakes may happen. Every day, month, and year we continue to strive for perfection while learning from our mistakes. I am extremely proud to say that Colleen's issue was the only negative response in the city of B.V. over the last 4 years.
Not bad for a Fence Company, just ask the BBB , Angies List or your local building dept.
Sincerely,
Don
Great Lakes Salesman

This message is in response to Colleen O.
Dear Colleen, Sorry for the inconvenience regarding the fence project.
Because I take great pride in what I do and strongly believe in Great Lakes Fence, I would like the readers to read the reviews with an open mind.
Consequently, our installer moved the placement of the fence by 12" to accommodate the customer's wish. Moving the placement violated the city code,nevertheless, we made a mistake. Keep in mind Great Lakes does over 1,500 fence jobs a year and mistakes may happen. Every day, month, and year we continue to strive for perfection while learning from our mistakes. I am extremely proud to say that Colleen's issue was the only negative response in the city of B.V. over the last 4 years.
Not bad for a Fence Company, just ask the BBB , Angies List or your local building dept.
Sincerely,
Don
Great Lakes Salesman

They did a grade-C amateur job installing my parents' fence after my parents got a new dog that wanted to run around and roam the backyard safely. They brought the correct materials, then took a tremendously long time installing just one section and it didn't seem to run entirely smooth. My parents paid them for the labor they did, then terminated the job and found someone else to do a neater job that actually matched my parents' wants.

They did a grade-C amateur job installing my parents' fence after my parents got a new dog that wanted to run around and roam the backyard safely. They brought the correct materials, then took a tremendously long time installing just one section and it didn't seem to run entirely smooth. My parents paid them for the labor they did, then terminated the job and found someone else to do a neater job that actually matched my parents' wants.

Price is right but service is not. Our fence was either staked out incorrectly or the installers did not put the fence where it was staked because when our city came and inspected it the fence did not meet our city's ordinances. The city contacted them continuously for over 6 months to either apply for a variance or to move the fence. Great Lakes ignored all correspondence from the city. At that point it was going to fall back onto us, as the property owners. It finally came down to us threatening to report them to the Better Business Bureau and the city threatening to pull all their permits to practice business here for them to get the fence fixed. We were not happy with their service at all.

Price is right but service is not. Our fence was either staked out incorrectly or the installers did not put the fence where it was staked because when our city came and inspected it the fence did not meet our city's ordinances. The city contacted them continuously for over 6 months to either apply for a variance or to move the fence. Great Lakes ignored all correspondence from the city. At that point it was going to fall back onto us, as the property owners. It finally came down to us threatening to report them to the Better Business Bureau and the city threatening to pull all their permits to practice business here for them to get the fence fixed. We were not happy with their service at all.

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Message from Great Lakes Fence Co.

Great Lakes Fence is qualified for Small Business Enterprise (SBE) and CSB work in northeast Ohio, meets COI requirements, and registered in 88 cities across northeast Ohio. Knowledgeable sales team and installers understand ASTM specs & standards for all types of fence material and applications.​

Great Lakes Fence has the equipment, the expertise, and the experience to meet all commercial fencing, security, and enclosure needs.

Great Lakes Fence’s professional, knowledgeable, and experienced Sales & Service Team will help your company select to right material and style of fence to meet the needs of your business. We’ll provide you with timely and efficient quotes, accurate pricing, and the highest quality material and installation.