Pay securely with...

You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Days mean calendar days, including weekends and public holidays.

Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products, or (if earlier) within 14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.

Damaged goods

Damaged goods

If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, please ensure you return them to us within 21 days of receiving them. In this case, you will be offered an exchange or a full refund, after we have received the returned products. In the event of damaged or faulty products or products that do not correspond to the description given at the time of sale, we will pay for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Please note: in some cases you may be able to return an item purchased through this website to a Lush store. To find out if this is possible, please call: (01202) 668 545 (UK only). This service is not available outside of the UK.

Return an item to a Lush store

Return an item to a Lush store

In some cases you may be able to return an item purchased through this website to a Lush store. To find out if this is possible, please call: (01202) 668 545 (UK only). This service is not available outside of the UK.

For live chat we use a third party provider called Olark. In order to function, Olark requires additional session cookies be stored on your browser, which allow the person you’re chatting with to see which lush.com pages you are visiting so that they are better able to help you. Please click OK if you are happy to proceed with this.