First-Time Setup

Revised: May 9, 2012, OL-21178-01

After you have assembled the Cisco TelePresence System (CTS), you set up the individual system components (such as displays and cameras) using Hardware Setup, located under Troubleshooting in the CTS Administration software. This chapter explains how to initially set up CTS components and contains the following sections:

Before you can use your system, you need to configure your system in Cisco Unified Communications Manager (Unified CM).

You can configure your system and complete all steps in this chapter prior to configuring your device in Unified CM, but your device cannot place or receive calls until you complete the Unified CM configuration. In addition, systems appear as either a Cisco TelePresence System 500-32 or a Cisco TelePresence System 1000 in the Cisco TelePresence Administration GUI until you complete this configuration.

Note If your Unified CM is already running the required minimum software for your system, you can skip this step. The Cisco TelePresence System 3210 requires a minimum version of CTS administration software 1.6.1 to run.

Powering On the System and Loading CTS Administration Software

CTS Administration Software is factory-installed on each codec and loads during initial bootup.

Note The Cisco TelePresence System 3210 requires a minimum version of CTS administration software 1.6.1 to run.

To load CTS Administration Software:

Step 1 Power on the three PDUs that are located on the sides of the screens and the single PDU that is inside the center privacy panel.

Note Make sure that you power on all codecs within 30 seconds to avoid power on detection failure.

After you turn on the codecs, the display associated with each codec becomes active. CTS displays green check marks on all displays to show bootup progress. Bootup is complete when the system displays six check marks as shown in Figure 11-1.

Figure 11-1 Bootup Completed

Note If the last check mark displayed is a red "X," there has been a compact flash error; if you receive this error, contact Cisco Technical Support.

Step 2 After bootup completes, make a note of the IP address that displays on the center of the screen as shown in Figure 11-2. You use that information to log in to the Cisco TelePresence System Administration. This IP address displays until you log in to Cisco TelePresence System Administration or use Secure Shell (SSH) to log in to the CTS 3210.

Figure 11-2 System IP Address

Note If the IP address that displays is 192.168.100.2, the CTS-3210 could not contact the DHCP server or your system does not use DHCP. If your network does not use DHCP, navigate to Configuration > IP Settings, change the DHCP Enabled setting to No, and specify a static IP address, subnet mask, gateway and DNS server. You must reboot your codec after you configure a static IP address.

After successful bootup, the CTS Administration Software loads. When CTS Administration Software completes loading, the Cisco IP telephone displays a welcome message that displays the system IP address. The welcome screen only appears the first time the system is booted up after initial installation or after a factory reset.

Note The telephone displays a directory number of 7000, but the telephone is not yet registered and does not function.

Setting Up the Displays

A display is set up correctly when the color on the display has been adjusted for the lighting in the meeting room. Each display must be set up individually.

•From the Hardware Setup page under Troubleshooting, click the Display radio button.

•Click Start to begin the adjustment process.

Each display in the meeting room should now be showing a set of horizontal grey bars and that display's relative position. Select the color temperature of the lighting in the meeting room and click Apply.

Selecting the Light Level

When adjusting the images on the display screens for the Cisco TelePresence system, you must take the color temperature of the ambient light in the room into consideration.

Sources of light in most rooms are either incandescent light bulbs that use tungsten filaments or fluorescent lights. Each of these light sources, and the amount of light in terms of lumens or watts, produces a different color temperature. This color temperature is sometimes expressed using terms such as cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value.

Following are the temperatures that can be selected for adjusting the image on the Cisco TelePresence display screens:

•3500 K

•4000 to 4100 K (recommended setting)

•5000 K

•6500 K

•7500 K

In many cases, the color temperature is printed on the light bulb. If you are unable to ascertain the type and color temperature of light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike.

Troubleshooting Displays

Use Table 11-1 to troubleshoot problems with the images on the displays.

Table 11-1 Troubleshooting Chart for Display Problems

Problem

Possible Cause

Action

Cisco TelePresence 3210/3210 only

Power-on test indicates the displays turn on in the wrong sequence. The normal power on sequence is the left, center, then right display screen.

Video cable is not connected to its corresponding codec connector.

Ethernet cable from secondary codec is not plugged into the correct port on the primary codec.

Check that the cable from each display is plugged into the correct connector on its corresponding codec.

Plug the video-to-video cable into the display connector on the correct codec, as follows.

•Plug the center display into the primary codec.

•Plug the participant's left display into the left secondary codec.

•Plug the participant's right display into the right secondary codec.

No image.

Power cable is not plugged in.

Power switch on the back of the display is off.

Check power connections and switches on each display.

No image.

Video cable is not connected.

(CTS-1000 only) Check that the LED is lit at the bottom front of each display and is either green or amber.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display.

Setting Up the Cameras

The cameras are set up correctly when images are centered and in focus on the display screens and the white balance has been configured. The hardware setup software provides a camera Auto Adjust feature and a way to use targets to fine-tune the camera's focus.

This section describes the procedures you perform to set up the camera and includes the following topics:

Note If you have a Cisco TelePresence 3210, there are six microphones for the second row table. In a reduced configuration, the second row table has just four microphones, and a yellow question mark will appear in the test screen where the two end microphones would be in the full configuration.

Step 3 Lightly tap each microphone and watch the audio meter on the corresponding display screen to see that sound registers.

This step verifies that the microphones are connected and operating properly.

Check that the cable from the microphone is plugged into the correct receptor on the codec. Plug all microphones into the primary codec.

No sound registers.

Microphone cable is not connected or is only partially connected.

Check that the system is plugged in and power is on.

Check that the microphone plug is firmly seated in the correct connector on the primary codec.

Check that the mute light on each microphone is lit. An unlit light indicates that the microphone is not plugged in.

Lightly tap the microphone to see if sound registers.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone.

Microphone icon with red pipe displays.

Microphone is not connected.

Check that the microphone is properly plugged in.

Microphone icon with question mark displays.

One of the microphones is unplugged.

Check that the microphone is properly plugged in.

System is experiencing "phantom switching" (during a TelePresence conference, the system switches to a segment where no one is talking or is empty)

Microphone is not properly calibrated.

Rerun the Microphone test.

Setting Up the Presentation Display

If your system has an Auxiliary Control Unit, set up the display for first-time use by completing the steps in this section.

Step 1 Make sure that a serial cable is connected from your display to the Serial 1 output of the auxiliary control unit. See the "Options for the Cisco TelePresence System 3000 and 3210" chapter of the Cisco TelePresence Hardware Options and Upgrade Guide for information about cabling your system with an Auxiliary Control Unit.

Step 2 Start a test pattern display for the display by completing the following steps:

a. Open a browser that is connected to the network.

b. Enter the IP address of the primary codec to log in to Cisco TelePresence System Administration.

Step 4 From Cisco TelePresence System Administration, click Set LCD Defaults to automatically configure the display for use with the Cisco TelePresence system.

Note Although the 40-inch display ships with a remote control, Cisco strongly recommends that you not make any adjustments or changes from the factory default settings. The TelePresence system restores the display to its factory default settings each night and any overrides to the default settings will not persist.

Troubleshooting the Presentation Display

Use Table 11-5 to troubleshoot problems with the presentation display.

Table 11-5 Troubleshooting Chart for Presentation Display Problems

Problem

Possible Cause

Possible Solution

Test pattern is not displayed.

Display power switch is off.

Check presentation display power switch. Switch the presentation display on/off rocker switch to the ON position.

Test pattern is not displayed.

Power cable is not connected.

Check to see if the LED on the top of the presentation display is illuminated; it can be either green or yellow. If the LED light is not illuminated, make sure that the power cable is plugged in.

Test pattern is not displayed.

Video cable connector is not connected to the presentation display or to the primary codec.

Check that the video cable connector is plugged into the presentation display and into the correct connector on the primary codec.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed.

Test pattern is not displayed.

Presentation display is set up to receive PC input instead of input from its video cable connector.

Use the presentation display remote control to configure the presentation display for HD video input. If your system includes an Auxiliary Control Unit, click Set LCD Defaults.

Test pattern is not displayed.

Video cable connector is not securely seated in the presentation display.

Seat the video cable connector securely.

Test pattern is not displayed.

Video cable connector is not securely seated in the primary codec.

Seat the video cable connector securely.

Test pattern is not displayed.

Video cable connector is not inserted in the correct port on the primary codec.

Check the cabling diagrams in "Routing Power and Signal Cables"to identify the correct port into which to insert the video cable connector. The video cable connector should be connected to auxiliary video out.

Note The Cisco TelePresence System can display information from multiple input devices during a meeting; if multiple input devices are sending information, the display shows the input from the last presentation display sending information. If you do not see an input device image, try the following: for VGA devices, unplug the device from the VGA cable, wait 5 seconds, and then plug the device back in; for document cameras: turn the camera off, wait 5 seconds, and then restart the device.

Other Devices

Use Other Devices to check the Auxiliary Control Unit, which controls the light units surrounding the displays, and enables the CTS to get more complete presentation display status information and restore presentation display defaults.

•Click Other Devices on the Hardware Setup window.

•Click the Start radio button to access the Auxiliary Control Unit to begin testing. To end the test, click Stop.

–Individual light units correspond to the five port numbers of the Auxiliary Control Unit. Click the appropriate box to select a specific port number; Click Select All to select all ports (and all light units) or Select None.

–Click the Refresh On/Off Status button to update the on/off status of each port.