At Your Service

Thursday 11th February 2016

The single greatest influence on whether a customer will return to a place of business is the degree of personal attention received before, during and most significantly after the sale. At Princess Motor Yacht Sales we are committed to customer service. We understand the importance of being able to provide a fast, friendly, efficient and reliable service.

We achieve this via our office network located in key areas of the market place. These offices not only provide sales, but also employ people dedicated to providing the best possible after sales support giving Princess owners professional back up that’s delivered with a personal touch.

Together they provide the first point of contact for customers who require assistance, support or spare parts for their vessels. These people are mobile, so when required, they can travel to deal with any issue where the boat is lying.

Spare Parts

Our Princess Parts department based in Plymouth has a wide range of Princess boat parts in stock. Through our industry contacts we have access to all of the boat parts for the new Princess models and are still able to obtain many of the spares for the older Princess models.

Customer Handover

Taking delivery of a new Princess is an exciting time. We pride ourselves in providing an excellent handover programme so customers can be confident of the support they receive.
Depending on their degree of experience, we will provide a complete process of tuition, familiarisation and handover to make sure that they are satisfied with the service provided.

The day the keys are handed to you is not the last day you will hear from us! From that day onwards, each Princess Motor Yacht Sales office works as part of a team so wherever you go in the world, you will never be far from a Princess technician who has the skills and knowledge to continue the support your new boat deserves.

Concierge Service

As part of our service, Princess customers are allocated their own dedicated Concierge – and go-to person, for any help and support relating to their yacht. It is a valuable service that provides a single point of contact, helping make your experience even smoother.

If you are a Princess owner and would like to find out more about servicing your yacht, you can contact us at service@princess.co.uk or call +44 (0) 2381 103170.

Yachting in Mallorca

For yachts based on the island of Mallorca, you can contact service on the island directly on service.mallorca@princessmysales.com, or telephone +34 (0) 971 679 437.