Frequently Asked Questions

FAQ Topics

Once you have finished adding items to your Shopping Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the checkout process.

Q

Can you ship your products anywhere?

A

Yes! However, we are not responsible for additional charges you may incur as a result of international duties.

Q

What methods of payment do you accept?

A

We accept all Credit Cards, Visa Cards, American Express, Paypal and Amazon vouchers

Q

How do I cancel an order or return an item?

A

E-mail us at info@muzikkon.com letting us know that you will be returning an item. Then, ship the item with your receipt to, Muzikkon.Ltd, Unit 10, Robinhood Business Park, Robinhood Road, Ballymount, Dublin 22. Please include in this shipment your personal information that you used to make the order. Our policy typically is that, for domestic returns, you as the customer will pay for shipping back to us, but we'll refund the cost of shipping that we originally charged you. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items. Strings are not eligible for return. For more details and info regarding in-store returns, see out Terms and Conditions page

Q

If I’m not completely satisfied with my new instrument can I return it?

A

Yes, within 30 days and as long as it has not been damaged from use we are happy to accept returns

Q

How do I apply a promotional/discount code to my order?

A

Above the estimated shipping box you will find a box to type in your discount code which once input click apply and your discount will be subtracted from your total.

Q

How safe is my personal information?

A

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Q

Which browser should I use to view your site?

A

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.

Q

Why should I register and set up an account with Muzikkon?

A

When you register you then have the ability to save your orders and create wishlists.

You can also track all previous purchases and keep all your records in one place for convenience. We recommend all out customers to register for an account before making a purchase for ease of use.

Would you like to be one of the first to receive exclusive information about the latest collections, offers and events from this online shop? Then just subscribe to our free newsletter now and get a voucher to the value of 5 € for your next purchase in our Online-Shop.