It’s about the student and his or her feelings and thoughts, though often articulated clumsily and from an as yet unthought through position.

The advice to separate self from role is good... but let's think about this as a reaction to the student above who says they feel like the instructor doesn't allow equal opportunities to contribute in the class. Sometimes, despite all best efforts, the faculty member may be wrong, and deep listening and learning has to allow for that possibility. Don't take it personally, but model the kind of leadership which recognizes the need for personal change.

This too is a challenging statement, especially in this moment of "call-out" and "cancel" culture. I'm not even entirely sure what's meant by "generated" - the person who gives offense, or the person who takes it? I think this is fundamentally about preserving the class as a learning community, with the knowledge that means action on an individual level.

For some instructors, hot moments are the very stuff of classroom life. They thrive on such moments, encourage them, and use them for pointed learning. Others abhor hot moments and do everything possible to prevent or stifle them. For them, conflict prevents learning.

One presumes the same is true of students. But how does a student know which style a faculty member prefers, and vice versa?