About Your KateKlein Pillow

Love It, Guaranteed

We guarantee you will love the KateKlein Pillow but if it is not meant for you, then simply return it. To make returns easy for you and us, we package the KateKlein Pillow in a sealed protective shell. You can touch, feel and try the pillow without removing the pillowcase-like protective shell. Once you decide to keep the pillow, simply cut the seal and save the protective shell for traveling with and storing your new KateKlein Pillow. Otherwise, just contact us within 10 days of receipt. We will arrange a return at no charge. As long as the pillow is still in original condition in the sealed protective shell, we will issue a full refund. Please see details on our return policy on our Legal page.

Caring For Your KateKlein Pillow

The KateKlein Pillow is designed and made to give you years of satisfaction. For optimal comfort, we recommend you fluff it every morning and evening so it always feels perfect. Just tap the front and back edges several times to circulate the air inside and allow the KateKlein Pillow to regain its full volume.

Cleaning Your KateKlein Pillow

The KateKlein Pillow’s unique core and shell design helps assure a pristine sleep environment by making washing easy. Simply remove the core from the shell and toss the shell in the wash. For detailed washing instructions, please see the Pillow Care tab on our product page.

Frequently Asked Questions

The KateKlein Pillow is made of a unique combination of luxurious traditional and innovative fabrics and materials. The shell is made of 5 different fabrics, each with their own purpose, to enable the pillow to feel soft, dry and cool. The shell’s sleep surface on the top and bottom of the pillow is made of 3 layers: The top layer is a performance fabric made of polyester and Lycra. It stretches four ways, is very soft and is made to wick away moisture to keep things dry. The middle layer is a 3D mesh fabric made of polyester. It provides cushioning and enables air to circulate within the surface to keep things cool. The bottom layer of the sleep surface is a barrier fabric also made of polyester. It prevents any air or moisture from getting into or out of the pillow through the sleep surface. This protects the pillow from the user and vice versa. The shell’s sides are made of 2 different fabrics: Along the front and back is a fine Egyptian cotton woven in Italy. That fabric is also used for the border around the sleep surface. The air vents on the left and right sides of the pillow shell are made of another polyester 3D mesh fabric. The air vents facilitate airflow in and out of the pillow away from the user to keep things cool and pure. The core is made of 2 different fabrics and filled with 3 layers of 2 different materials in order to be soft, supportive and pure. The outer fabric of the pillow core is a patented medical grade polyester fabric designed to filter out common air impurities. Inside the core, is a cotton fabric that keeps the latex foam layer in the right position. Surrounding the latex foam layer in the core are 2 layers of natural down. This design is responsible for the softness and support required for the right level of comfort. All fabrics and materials are sourced exclusively from manufacturers in the US and Europe. For additional details, please see the Pillow page, the Craft page and the Shop page.

The pillow is designed to be both soft and supportive so it is very comfortable. As you rest your head on the pillow, it will feel soft and light. Then as your head settles into the pillow, it will gradually provide just the right level of support without pushback or bounciness. This ensures optimal comfort throughout the night.

No, the natural down does not make the pillow feel hot. Down is a very effective insulating material, which is why it is used in duvets and winter coats. However, you have to be under or in the down for the warm air to be trapped around you. In a pillow, you remain over the down. In addition, the Loa(6) Pillow is designed to facilitate air circulation through the core and within the sleep surface. This natural ventilation helps keep the pillow cool.

The natural down inside the KateKlein Pillow is sterilized. In addition, the outer fabric of the pillow core is a patented medical grade fabric designed to filter out common air impurities. As a result, the pillow core is designed to remain pure. The latex foam component is a blend of synthetic and natural latex manufactured for bedding applications. As a result, neither the down nor the latex in the pillow core should cause allergic reactions. However, should you feel that the pillow is causing allergic reactions, you should discontinue its use.

Typical pillows have pointy corners because it is easier and cheaper to cut rectangular pieces of fabric and sew them together. The KateKlein Pillow has rounded corners for many reasons: The engineering based on multiple layers of different fabrics required a more complex construction and we felt it would be more attractive and comfortable that way as well.

No. The KateKlein Pillow is engineered to be comfortable because it is both soft and supportive so there is no need to offer softer and firmer versions like typical pillow manufacturers. By comparison, their products cannot be truly comfortable because they lack the necessary elements present in the KateKlein Pillow. As a result, typical pillow manufacturers shift the burden to their customers by asking them to identify with a specific sleeping style (stomach, back or side) and purchase a corresponding pillow (soft, medium or firm). We believe that does not reflect reality as we all move and shift from one position to another while we sleep.

Not at this time. The KateKlein Pillow is specifically designed to enable its user to achieve a better night’s sleep and the length of a pillow (standard, queen or king) is not a critical factor in achieving that objective.

Yes. Because we hand craft our pillows in small quantities right here in New York City, we have the flexibility to make customized or personalized pillows. Please contact us at service@kateklein.com with any ideas or requests you have and we will work with you.

We aim for total satisfaction with your new KateKlein Pillow and we will gladly accept your timely return of new, unused, unwashed pillows in their original packaging. The KateKlein Pillow is packaged in a sealed protective shell. This enables you to evaluate the pillow without removing it from the protective shell. If you decide to return the pillow, please contact us at service@kateklein.com within 10 days of receipt. We will arrange a return for ground shipping orders at no charge. Please do not return any products before contacting us as we will not be able to accept them. We can only accept a return and issue a refund for a pillow that is in original new condition in the sealed protective shell. You must provide proof of original purchase from KateKlein. Upgraded shipping, international shipping and duty charges are nonrefundable.

www.kateklein.com is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Shopify follows all PCI-DSS requirements and implements additional generally accepted industry standards. Please review our Privacy Policy for additional details.

Please contact us at service@kateklein.com so we may assist you in placing an expedited or international order. We will assess an additional charge for expedited or international shipping. International orders may be subject to customs duties and other fees that will be the responsibility of the purchaser.

Open the zipper and remove the core from the shell. Do not turn the shell inside out. Close the zipper. Machine wash the shell in warm water (max 40c / 105f) on gentle or delicate cycle with like colors. Only use mild natural detergent (no bleach / no softener). After wash, tumble dry the shell at low heat on gentle or delicate cycle (no dryer sheets). Remove promptly from the dryer. Do not iron. Do not dry clean.

For optimal comfort, we recommend you fluff your pillow every morning and evening so it always feels perfect. Just tap the front and back edges several times to circulate the air inside and allow the KateKlein Pillow to regain its full volume.

Loa(6) is pronounced "L'Oasis", French for "The Oasis". It is meant to evoke a feeling of refuge, relief, or pleasant contrast. The number (6) is pronounced the French way ("sis" or "sees") and refers to the six qualities required for a pillow to be really comfortable and always healthy: Soft, supportive, dry, cool, pure and washable.

It is inspired by International Klein Blue, a deep and beautiful ultramarine developed by French artist Yves Klein. No relation to KateKlein but it is a color we have always loved.

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Founder Letter

Like other people pursuing careers, raising children and living their lives in a 24/7 interconnected world, we know that good sleep is essential to achieving wellbeing. In pursuit of good sleep, people spend fortunes on mattresses, medications and other solutions. Yet, although obvious, the pillow is usually ignored. Based on our industry experience, we know the reason for that: The typical pillow, whether expensive or not, traditional or space-age, is neither designed nor made of materials that give it the ability to play the complex role required of it. Typical pillows are simply a bag of fabric filled with something. The fabric can be beautiful or very basic. The pillow can be filled with the most expensive down in the world or the cheapest foam. It doesn’t matter. Neither combination results in a product capable of doing its important job. The result is that typical pillows are all too often uncomfortable and unhealthy. We thought we could do something about it and decided to develop a pillow that would surpass all others and set a new standard. The result is the KateKlein Pillow.

Fundamentally, the KateKlein Pillow is engineered to be comfortable and healthy. Both soft and supportive, it feels exceptionally comfortable throughout the night in any position. The KateKlein Pillow also controls airflow, moisture and impurities. The pillow’s shell is removable and washable so it is easy to keep clean. We achieved all this by combining traditional and innovative fabrics and materials with specific capabilities and engineering them together into a beautiful functional design. This is our proprietary Clean Pillow Technology. No magic or gimmicks, just a thoughtful approach and the finest materials. We received a patent for our efforts to make a better product. What this all means for you is simply that the KateKlein Pillow feels and looks great.

To ensure the highest quality, we source every item in the KateKlein pillow exclusively from the US and Europe and handcraft the entire product right here in New York. What better place than the city that never sleeps to design and make the best pillow? This approach yields additional benefits: We can operate on a smaller scale, focusing on building a good business, not a big business. We can also take our time to do things the right way because we are not trying to keep up with the tight schedules of very large distant suppliers. Additionally, there are obvious and important economic, social and environmental benefits to running a business locally.

Although making the best product is not inexpensive, we wanted the KateKlein Pillow to be an unparalleled value. So, we only sell it directly, avoiding the unnecessary markups and promotional tricks of the traditional wholesale retail model. Instead of compensating many layers of intermediaries, we invest everything in the quality of the product. We think of our approach as eCommerce 3.0. The first wave of e-tailing was about better service through convenience, selling the same products at the same price. The second wave was about going direct for better pricing, selling similar products at a lower price. We believe the future is about the combination of convenience, better pricing and better products. We aim to provide a superior product at a direct-to-consumer price. That's what we call unparalleled value.

Finally, we draw our motivation and inspiration from where we are and where we come from. We are in New York City because it is one of the most innovative, creative and motivating places in the world. But wellbeing isn’t only about success. It is also about health and happiness. And that usually comes from a more balanced lifestyle like the one found in the Southwest of France, where we are from. Out of that beautiful place, we draw our appreciation for tradition and the quality of things that take time to do right. Like us, the KateKlein Pillow was born in France and made in New York.