What are the different statuses of a reward (Live/Unredeemed/Honored/Expired/Perished) displayed on the guest timeline?

Rahul Nair

Updated March 20, 2020 18:41

Live Reward: Live rewards have been selected by the guest for redemption. They have a redemption code attached and the countdown for them to be presented at the POS has started. If the reward or the business specifies an expiry time, that time has begun but not ended yet. Admins *may* force redeem these rewards.

Unredeemed Reward: Unredeemed rewards are available for redemption in the Guest's wallet. These rewards do not have any redemption codes attached. They can be forced redeemed by clicking on the red bolt button.

Honored Reward: These rewards have been presented and discounted at the POS. These rewards should not appear in the Guest's wallets.

Expired Reward: These rewards were selected by the guest for redemption but they could not be presented or processed at the POS before the specified expiry time for the redemption code. For businesses that are fully POS connected, the business can be configured to return un-honored rewards back to the Guest's wallet. For the businesses that are not POS connected, this reward would expire automatically after the specified duration.

Perished Reward: Perished rewards have gone past their expiry date if one was specified. Stale vegetables!