Homemark / Poor aftersales

Bought the Milex steam iron system.The heater element fused.Homemark refuses to sell me a new element, we have to send the complete machine to some agent who in turn sends the machine to their repair department.It took the agent one week just to send an email to find out if such a part exists-phone call would have been faster.It seems like a money making racket by wanting the complete machine so they can charge for the labour.Please beware before buying any homemark machine-problems begin when something goes faulty.