I don’t know why Microsoft refuses to address legitimate, repeated, massively documented complaints about its Surface devices. We saw it happen with “Flickergate” — the profusely documented tendency of some Surface Pro 4 machines to flicker like fireflies in heat. It took more than a year of complaints and threatened lawsuits before Microsoft finally owned up to the problem and offered refurbished replacements.

Now we’re seeing the customer-neglect pattern once again, this time with Surface Book 2 machines that suddenly forget they have a fancy, extra-cost graphics processing unit.