Privacy Policy

As with Website Security, Privacy is one of the most common concerns when ordering over the Internet.

At Intus Healthcare Ltd, we treat this issue very seriously and have taken all possible steps to ensure that personal data, including any Credit or Debit Card numbers, are transmitted using industry standard SSL (Secure Socket Layer) encryption. This means that the information being sent is first encoded and then decoded when it arrives at our servers, so that no-one can 'eavesdrop' or collect any of your personal information.

Code of Practice

We are committed to protecting your privacy. We will only use information we collect about you lawfully (in accordance with the Data Protection Act 1998). Our business procedures and policies are modelled on the Which? Web Trader Code of Practice and Internet Shopping Is Safe (ISIS) Code of Practice.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

Data Collection

Please ensure when entering data that it is accurate. Any information you provide us with via this website or via any other correspondence, will be stored securely and confidentially in accordance with Intus Healthcare Ltd's internal security policy.

As is common practice, we do store:

Your billing and shipping address details.

Your e-mail address and other contact details such as telephone numbers.

Website usage data (though largely anonimised).

Order history; when did you (attempt to) order which products.

Unlike some other merchants, we do NOT store (or even see):

Credit or Debit card details.

Your login password in plain text (we always encrypt them first).

The last two points do mean we can't surcharge your card without asking for the full details again and similarly, we can only give you a new password as we can't de-cipher your current one.

All card transactions are handled by WorldPay (a service by the Royal Bank of Scotland) directly so your card details will never be known to Intus staff if the order is placed online. What we don't know cannot be abused and what we don't store cannot get lost. RBS monitor their systems 24 hours a day with highly trained and experienced security staff. Your details are safe with Intus Healthcare Ltd.

Some orders may qualify for payment through PayPal or Google Checkout. PayPal is a leading payment processor owned by eBay. Google Checkout is Google's payment processing system. Neither PayPal nor Google Checkout pass your card or bank details to us.

You can check what information we hold about you by logging into your account or by sending us an e-mail requesting to confirm this. If there are any inaccuracies, we will correct them promptly upon your written request. No sensitive personal data submitted to us directly will be transferred out of the EEA (European Economic Area). In fact, our website and database servers as well as all backups reside in the UK. If we do intend to transfer your personal data outside the EEA we will always obtain your consent first.

Disclosure

We will not disclose nor sell any information we hold about you to any third party, unless ordered to do so by a recognised authority or court order. Therefore, we can assure you that should you receive any e-mail 'spam' it could not have originated from any actions we have or have not undertaken.

E-mails

Information supplied by you may also be used to send you information about our products, services and special offers from time to time, subject to any objection or preference choice that you may indicate when submitting your details to us. If we do send you any e-mail in the future, you will have the right to refuse any further e-mails from us.

Typically, you can expect the following e-mails from us during and after the submission of an order:

Account details will be sent when you register or enter your address details on your first order only. This contains the necessary instructions required to log in and monitor progress of your order.

When placed successfully, you will receive an order confirmation detailing the order and contact details submitting so you can verify that what we have is correct.

Once processed, you will receive an e-mail with an invoice attached in PDF format or a link to it. This document is important for future warranty claims and order status enquiries.

If applicable, based on what you ordered and when, no more than once a quarter we may send you a reminder e-mail about product replacement, updates and/or usage instructions to ensure you get the most out of your purchases with Intus Healthcare Ltd.

IP Address

An IP Address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). Web servers (the computer that 'delivers' Web pages to your computer), must identify your computer by its IP address.

Unless you sign in or place an order, we do not link IP Addresses to anything personally identifiable. This means that the only information retained by our servers during a users session, is the internet browser type, the domain a user is accessing and the access time, simply as a means of creating statistics reports. Guest users remain anonymous to us.

Cookies

Cookies are used to store a random string of characters or other computer-readable instructions which enables tracking a user's movements and purchases whilst they are active on our websites, so that the shopping basket has a means of identifying which items they may require. The shopping basket will not function if the user sets their Internet browser to 'reject cookies'. If a warning about cookies is shown, please consult the help section of your web browser on how to accept cookies from this website.

If you have any questions or concerns about your privacy when visiting this website or when buying from Intus Healthcare, please contact us to discuss this further.