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Shipping & Exchange Policy

We ship through registered courier companies for orders within India as well as international orders. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.

1. SHIPPING CHARGES

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you confirm the shipping address for your order.

2. SHIPPING OF PRODUCTS

All orders are processed from our own warehouse in New Delhi, India. We ship through registered courier companies for orders within India as well as international orders. Please provide the complete and accurate shipping address, zip code and mobile number. Orders will be delivered by the shipping company to the shipping address mentioned at checkout.

3. NON-AVAILABILITY ON DELIVERY

The shipping company will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

4. MODES OF PAYMENT

All orders processed through our website are prepaid. For shipping within India, we accept all major debit cards and credit cards (including Mastercard, Visa and American Express) through third-party payment gateways.

We ship through registered courier companies for orders within India. Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you confirm the shipping address for your order.

All orders are processed from our own warehouse in New Delhi, India. We ship through registered courier companies for orders within India as well as international orders. Please provide the complete and accurate shipping address, zip code and mobile number. Orders will be delivered by the shipping company to the shipping address mentioned at checkout.

The shipping company will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.

All orders processed through our website are prepaid. For shipping within India, we accept all major debit cards and credit cards (including Mastercard, Visa and American Express) through third-party payment gateways.

Perenne Design endeavours to ensure that every transaction at our website is seamless. If you have had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), or if the product you receive has a genuine quality or manufacturing defect, then, following a quality check, we are open to exchanging your product for a replacement. To be eligible for such an exchange of products, your item(s) must fulfil the following criteria:
– The item(s) must be unused
– The item(s) must be in the same condition that you received it in
– The item(s) must be contained in the original packaging

To exchange a product or report any damages in transit, please get in touch via email with our Customer Care within 48 hours of delivery at customercare@perennedesign.com with your order number, date of transaction, delivery address and an image of the wrongfully delivered or defective item under consideration. Our team will look into the issue and respond to you within 2 business days.

As a policy, we do not accept return or refund requests for orders that are delivered at the correct shipping address as per the order placed. We do not offer returns, refunds or exchanges on products that are delivered in perfect condition as per the order placed. Products that are bought online cannot be exchanged or returned in Perenne Design store(s).

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every exchange request is treated as an individual case. We are unable to offer refunds if we have been provided with an incorrect or incomplete shipping address, or if there are three failed delivery attempts by the shipping company and/or the recipient refuses the package.