Patient safety and compliance are major issues in hospitals today.
One organization’s challenge was how to keep 7,000 professionals up to date and
compliant regarding patient safety tasks and medical equipment. The issue was
that formal learning wasn’t proving to be effective enough as medical equipment
was changing with software updates on a regular basis.

In this session, you will explore the limitations of formal
learning like eLearning in rapidly changing environments. You will learn how to
apply 70:20:10 (in this case) with the help of a critical task analysis process.
You’ll hear about the lessons learned and explore the power of performance
support as part of a complete 70:20:10 solution.

In this session,
you will learn:

How to apply 70:20:10 in rapidly
changing environments and industries, such as healthcare

How to apply digital performance
support as an important tool to encourage compliant behavior

Vivian Heijnen

Co Founder

70:20:10 Institute

Vivian Heijnen is a co-founder of the 70:20:10 Institute. Vivian’s
strength is
her strategic thinking combined with pragmatism and a knife-like
focus on
execution. She has consulted on a wide range of projects at every
level for
the implementation of informal and formal solutions. Her projects
have
covered management development change, the implementation of
electronic
patient files, sales improvement in the pharmacy and construction
industries,
and other areas. She is co-author of several publications, articles,
and books
—for instance, 70:20:10 Towards 100% Performance, together with
Jos Arets
and Charles Jennings.

Jos Arets

Co Founder

70:20:10 Institute

Jos Arets is a co-founder of the 70:20:10 Institute. For many years,
Jos has
worked on improving the performance of people and organizations
by
connecting working and learning in smart ways. This work has been
through a
mixture of strategic projects with clients and international
collaboration within
the L&D community. Jos’s strength lies in designing performance-
driven
solutions at a systems level. He has written many books and, in
collaboration
with Charles Jennings and Vivian Heijnen, has published articles and
books
about 70:20:10. His latest book is set to be published in late 2017:
New Value
Creators: 4 Business Models That Redefine L&D.