Frequently Asked Questions

GENERAL

What is Travel Greeter?

Travel Greeter specializes in providing luxury concierge services to VIP clients at airports globally to streamline the traveling process. Our team of expert greeters will expedite and improve the travelling experience for arriving, connecting, and departing flights by providing a discrete, safe, fast, and comfortable service. In other words, we make travelling in and out of the airport easy and stress-free! For more information in regards to our services, click here.

What airports do you currently serve?

We currently offer our services globally in 63 airports with the addition of new airports monthly. To see an extensive list of the airports we serve, check out our Locations.

How can I contact Travel Greeter?

MY ACCOUNT

How do I reset my password?

Forgot your password? Not a problem! To reset your password please click here and follow the on-screen instructions. You should be able to access your account in minutes. If you are locked out of your account, you can always contact us for additional assistance

MY RESERVATIONS

What is your cancellation and refund policy?

You always have the ability to cancel a reservation at any time before a service is rendered. However, please see below that you will have to cancel a reservation within a certain time frame to receive a full refund. All refunds are made to the credit card used when the reservation was originally placed.

48+ Hours: 0% (Free of Charge)
There is no charge if you cancel your reservation 48 hours before your booked and scheduled service. You will not be charged at all.

24-48 Hours: 50% (Half Charge)
There is a 50% half charge if you cancel your reservation within 24 to 48 hours before your booked and scheduled service. You will be charged half of what was quoted on the reservation.

0-24 Hours: 100% (Full Charge)
There is a 100% full charge if you cancel your reservation within 0 to 24 hours before your booked and scheduled service. You will be charged as if the service was successfully rendered.