BLOG: Do You Speak-a My Language?

Do You Speak-a My Language?

Have you ever tried talking to someone from a company's technical support team and felt like you are the singer in the 1980's Men at Work song "Down Under" who keeps asking the question, "Do you speak-a my language"?

Vendor technical support can often be a frustrating experience because their support team talks in technical terms that you do not use in your day-to-day job.

This can make it difficult for you to effectively describe your issue to the support technician, while she struggles to translate their technical terms to everyday language. This can be frustrating, time-consuming and sometimes the problem doesn't get resolved properly.

BLOG: Pros & Cons of Online Software

The Pros and Cons of Online Software: Convenience vs. Control (Part 3 of 3)

In parts one and two of this three part series, the benefits and drawbacks of online software were explored. In part three we will consider two important aspects of software: control and convenience. Many foundations find that one is more important than the other, which helps guide their decision between online and installed software.

Convenience

There are a number of conveniences with online software, including the software provider's capabilities to manage the software, hardware, maintenance and security.

BLOG: Focus on Giving

50% Reduction in Workload Frees Time to Focus on Giving

Charles Twichell, managing director of Prince Charitable Trusts, brought up an interesting point recently when he helped us develop a case study based on their foundation's experience converting from an outmoded software to a Bromelkamp integrated grants management solution. He told us:

"This is a great example of how technology serves work." –Charles C. Twichell

That really got us thinking about the true value of grant management software and how it isn't so much about reducing manual processes, saving keystrokes or finding information quicker. Instead,