Dr. Bret Wagner is associate professor and director of Western Michigan University's Integrated Supply Matrix Management program. Dr. Wagner received his Ph.D. in Operations Management from Michigan State University and has published a number of articles on topics in production planning and scheduling. He has been involved in the integration of ERP software into business curriculum since 1998.

Ellen F. Monk has been teaching Information Systems at the Lerner College of Business and Economics at the University of Delaware since 1989. Prior to her teaching career, Dr. Monk worked as a chemical engineer for Engelhard Industries and W. R. Grace and Co.'s Davison Chemical Division. She has a B.S. degree in chemical engineering, an MBA, and a Ph.D. in MIS.

Preface

Business Functions and Business Processes

Functional Areas and Business Processes

Functional Areas of Operation

Business Processes

Functional Areas and Business Processes of a Very Small Business

Marketing and Sales

Supply Chain Management

Accounting and Finance

Human Resources

Functional Area Information Systems

Marketing and Sales

Supply Chain Management

Accounting and Finance

Human Resources

Chapter Summary

Key Terms

Exercises

For Further Study and Research

The Development of Enterprise Resource Planning Systems

The Evolution of Information Systems

Computer Hardware and Software Development

Early Attempts to Share Resources

The Manufacturing Roots of ERP

Management's Impetus to Adopt ERP

ERP Software Emerges: SAP and R/3

SAP Begins Developing Software Modules

SAP R/3

New Directions in ERP

PeopleSoft

Oracle

SAP ERP

SAP ERP Software Implementation

Features of SAP ERP

ERP for Midsized and Smaller Companies

Responses of the Software to the Changing Market

Choosing Consultants and Vendors

The Significance and Benefits of ERP Software and Systems

Questions About ERP

How Much Does an ERP System Cost?

Should Every Business Buy an ERP Package?

Is ERP Software Inflexible?

What Return Can a Company Expect from Its ERP Investment?

How Long Does It Take to See a Return on an ERP Investment?

Why Do Some Companies Have More Success with ERP Than Others

The Continuing Evolution of ERP

Chapter Summary

Key Terms

Exercises

For Further Study and Research

Marketing Information Systems and the Sales Order Process

Overview of Fitter Snacker

Problems with Fitter Snacker's Sales Process

Sales Quotations and Orders

Order Filling

Accounting and Invoicing

Payment and Returns

Sales and Distribution in ERP

Presales Activities

Sales Order Processing

Inventory Sourcing

Delivery

Billing

Payment

A Standard Order in SAP ERP

Taking an Order in SAP ERP

Discount Pricing in SAP ERP

Integration of Sales and Accounting

Customer Relationship Management (CRM)

Core CRM Activities

SAP's CRM Software

The Benefits of CRM

Chapter Summary

Key Terms

Exercises

For Further Study and Research

Production and Supply Chain Management Information Systems

Production Overview

Fitter's Manufacturing Process

Fitter's Production Sequence

Fitter's Production Problems

Communication Problems

Inventory Problems

Accounting and Purchasing Problems

Exercise 4.1

The Production Planning Process

The SAP ERP Approach to Production Planning

Sales Forecasting

Exercise 4.2

Sales and Operations Planning

Sales and Operations Planning in SAP ERP

Disaggregating the Sales and Operations Plan in SAP ERP

Exercise 4.3

Demand Management

Exercise 4.4

Materials Requirements Planning (MRP)

Bill of Material

Lead Times and Lot Sizing

Exercise 4.5

Exercise 4.6

Materials Requirements Planning in SAP ERP

Detailed Scheduling

Providing Production Data to Accounting

Exercise 4.7

ERP and Suppliers

The Traditional Supply Chain

EDI and ERP

The Measures of Success

Exercise 4.8

Chapter Summary

Key Terms

Exercises

For Further Study and Research

Accounting in ERP Systems

Accounting Activities

Using ERP for Accounting Information

Operational Decision-Making Problem: Credit Management

Industrial Credit Management

Fitter's Credit Management Procedures

Credit Management in SAP ERP

Exercise 5.1

Product Profitability Analysis

Inconsistent Record Keeping

Inaccurate Inventory Costing Systems

Inventory Cost Accounting Background

ERP and Inventory Cost Accounting

Product Costing Example

Exercise 5.2

Product Cost Analysis in SAP ERP

Activity-Based Costing and ERP

Problems Consolidating Data from Subsidiaries

Currency Translation

Intercompany Transactions

Management Reporting with ERP Systems

Data Flows in ERP Systems

Document Flow for Customer Service

Built-In Management-Reporting and Analysis Tools

The Enron Collapse

Outcome of the Enron Scandal

Key Features of the Sarbanes-Oxley Act of 2002

Implications of the Sarbanes-Oxley Act for ERP Systems

Archiving

User Authorizations

Tolerance Groups

Financial Transparency

Exercise 5.3

Trends in Financial Reporting-XBRL

Chapter Summary

Key Terms

Exercises

For Further Study and Research

Human Resources Processes with ERP

Problems with Fitter's Human Resources Processes

Recruiting Process

The Interviewing and Hiring Process

Human Resources Duties After Hiring

Human Resources with ERP Software

Advanced SAP ERP Human Resources Features

Time Management

Payroll Processing

Travel Management

Training and Development Coordination

Additional Human Resources Features of SAP ERP

Mobile Time Management

Management of Family and Medical Leave

Management of Domestic Partner Benefits

Administration of Long-Term Incentives

Personnel Cost Planning

Management and Payroll for Global Employees

Management by Objectives

Chapter Summary

Key Terms

Exercises

For Further Study and Research

Process Modeling, Process Improvement, and ERP Implementation

Process Modeling

Flowcharting Process Models

Fitter Expense-Reporting Process

Exercise 7.1

Extensions of Process Mapping

Event Process Chain (EPC) Diagrams

Exercise 7.2

Process Improvement

Evaluating Process Improvement Prior to Implementation

ERP Workflow Tools

Implementing ERP Systems

ERP System Costs and Benefits

Implementation and Change Management

Implementation Tools

System Landscape Concept

Chapter Summary

Key Terms

Exercises

For Further Study and Research

RFRO, Business Intelligence (BI), Mobile Computing, and the Cloud

Radio Frequency Identification (RFID) Technology

Business Intelligence/Business Analytics

In-Memory Computing

Mobile Computing

From Internet-Enabled to Cloud Computing

SAP and the Internet

NetWeaver

NetWeaver Tools and Capabilities

NetWeaver at Work for Fitter

Exercise 8.1

SaaS: Software as a Service

SAP Business ByDesign

Advantages of Using SaaS

Disadvantages of Using SaaS

Exercise 8.2

Option 1: Buying Computers and Software Rights for an ERP System

Option 2: Using an SaaS Provider to Deliver ERP Software

Calculate the NPV and Make a Recommendation

Chapter Summary

Key Terms

Exercises

For Further Study and Research

Glossary

Index

Free shipping

A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Our guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.