Technical Support

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17 Feb 2015
Welcome to the Technical Support Forum!
Welcome to the Technical Support forum! This forum provides players with a place to discuss technical issues with each other and official Blizzard representatives. While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. Accordingly, it is of utmost importance that all players treat each other with courtesy and respect. For more information, please review the Forum Code of Conduct. Our MVPs are also here to help you: Ananda Cazzéh DeanX Nyshae Omachi Oussebon SanekoNatryndon2
17 Feb 2015

31 Jul
DirectX Support Clarifications
We’ve seen some confusion lately over World of Warcraft’s DirectX support, and specifically the difference between DirectX 11 and DirectX 12 on NVIDIA hardware. We’d like to take a moment to clear that up. With the Battle for Azeroth Pre-Patch, we added support for DirectX 12, solely to improve performance on certain hardware. NVIDIA’s DirectX 11 support is already heavily optimized for WoW, to the point that there is currently no performance increase to be gained through our current implementation of DirectX 12 for WoW on NVIDIA systems. Furthermore, there are no graphical differences between DirectX 11 and DirectX 12 in World of Warcraft. The end result is visually the same. For these reasons, the decision was made to stay focused on DirectX 11 support for NVIDIA systems until we further optimize the engine. That said, we will continue to optimize for DirectX 12 in future patches, and will move any hardware to DirectX 12 if it will result in visual or performance benefits. _____________________________________________________ Na na na na na na na na na na na na na na na na Survey! https://www.surveymonkey.com/s/TiogaradhTiogaradh0
31 Jul

21 Jul
8.0 Prepatch - Common Technical Issues
Hey folks! With the prepatch arriving on the 17th, we wanted to provide some resources for you to help with common patch time technical issues. You may run into a few things which may prevent you from getting in game and enjoying the new content. This patch also includes a large increase to our system requirements, as we implemented several game engine changes to take better advantage of newer technologies. Before getting into specific issues, please ensure that: 1. Your computer meets the new System Requirements 2. Your drivers and operating system are fully up to date. 3. The game has completely finished updating to the most recent patch. Beyond this, the posts below should give you some resources to work through other technical issues and changes with the game engine. 1. Known Technical Issues 2. FAQ - Non Technical Issues 3. Further Troubleshooting ResourcesFortenbraha3
21 Jul

17 Feb 2015
Battle for Azeroth - Common Issues [08.14.]
★ Patch Notes ★ Known issues ★ Hotfixes ★ Battle for Azeroth is live! We'd like to cover some common issues you might run into. Here's what you are contacting us about the most right now: Gameplay: Did not receive the Heart of Azeroth KNOWN ISSUE: We're aware of reports that the Heart of Azeroth which should auto-equip, is not being given to players automatically. Our Dev team is working on a hotfix to resolve this issue. If you have completed the quest The Heart of Azeroth and do not have your item, please contact Customer Support for assistance. Gameplay: Quest issues due to phasing or a pacified debuff UNDER INVESTIGATION: We are looking into reports of various quests not phasing correctly or not clearing the pacified debuff. This appears to be a phasing issue which can often be solved by doing an arena skirmish or by clearing your UI. If that still does not help out, contact support for further assistance. Gameplay: Unable to unlock Allied Race UNDER INVESTIGATION: Under Investigation: We are looking into reports of players not being able to unlock the Allied Races. Gameplay: Unable to resume War Campaign at level 120 UNDER INVESTIGATION: We are looking into reports of players that have reached max level and are not able to continue with their War Campaign. Boosted character did not get professions boosted NOT A BUG: With the Battle for Azeroth profession changes, this service no longer provides any boosts to the selected professions. Tech: Fullscreen mode unavailable NOT A BUG: For compatibility reasons, the option to play in fullscreen has been removed from the game. Players may choose between playing in either windowed or fullscreen (windowed) mode. Please report any additional suspected bugs using the "Submit Bug" option in the ingame support portal You can also follow us on Twitter at @BlizzardCSEU_EN for all service status updates.Natryndon1
17 Feb 2015

33m
Phasing problems in Dazar'alor
I seem to be phasing out completely in the area Dazar'alor (near the crafting trainers). This includes players AND npc's. Everything. It hasn't caused any problems with the main quest (so far), but I cannot progress my professions or dismantle anything in the "shredder"-thing. Quite annoying. I don't know for certain, but I had a weird experience with a dungeon q popping while I was doing a quest and I ended up being stunned for the first minute within the dungeon due to some quest-mechanic. It might have caused some sort of phasing-disturbance (I dont know, really.) I've been searching for similar incidents on the forums and all I can find is this: https://us.battle.net/forums/en/wow/topic/20767787429 https://eu.battle.net/forums/en/wow/topic/17622442497 Hope to get it fixed soon for both of us and maybe many others.Tokun3
33m

33m
Dazar'alor npcs not appearing.
There are no npcs in Dazar'alor except on the top of the pyramid. Also I can't see any player in the area. It shows me that I'm in another phase in a party. If i copy my character in beta, i see all npcs.Cølten5
33m

34m
Draenor - Log in que bug.
So logged in to a queue of 1000 + got to 1 and waited at 1 for about a hour to having to log in to my other account to find they was no queue... i had to swap back and forth realms to get back on Draenor. Problem is if there is a queue and u get to 1 and have to click change realm and back on Draenor you are at the back of the queue again.Comeatmeßro0
34m

36m
Bug: Cannot learn Rank 2 Anchor Weed
I completed the quest 'Seeking Further Knowledge', but when I completed the quest, I didn't learn Rank 2 Anchor Weed; instead I simply unlearned Rank 1 Anchor Weed. I had to visit the trainer again to learn Rank 1. I believe the auto-turn in feature in Azeroth Auto Pilot is to blame, as I completed a Rank 2 common herb quest at the same time.Waifu0
36m

49m
FPS is fine but my game is sluggish
Hi, This is a recent problem I've experianced and it's very annoying. My FPS is at a steady pace but my game is slowing down each second. One second the game runs fine, the other, it slows down. It's hard to describe. It is like a stutter but not really. I've searched around for a fix but can't find anything. When I start up my game it has no problems, but a few minutes in I start getting the stuttering or whatever I should call it. I hope there's a fix somewhere until I get a new computer in about 2 months.Kershaws2
49m

1h
DX12 glitches after latest patch and new nvidia drivers
I came back after 2 weeks vacation and after installing the lastest nvidia drivers and game update DX12 seems to produce a lot of artifacts for me all of a sudden. everything was great before on dx12... please see here https://i.imgur.com/BJyEVda.jpg any ideas?Peepeepoopoo6
1h

1h
¨The Ancient One¨ quest BUGGED
The quest ¨The Ancient One¨ is bugged, multiple players can't see the characters that should be there. We're stuck in the questline and can't continue.Ramboolsson9
1h

1h
Broken action bars
I think my action bars are broken, they didn't look like this before BFA patch. How do I change them back to the old view. I have no add-ons installed (deleted them from folder). I have run scan and fix from the desktop app too but this hasn't fixed it. https://i.imgur.com/2tm4ifJ.jpgShish0
1h

1h
DirectX 12 Graphical Glitch
Hi there, I have been running the WoW Client on DX12 setup once the setting was released with 8.0.1 patch. Up until now I did not have any noticeable issues with it until today. However after logging in I found that there was major graphical glitches around assests, which can be seen here: https://imgur.com/a/xSHB5WD I cried, I am not particularly rich and the thought of loosing a graphics card 24hrs before release was alot to bare. Tried other games, all was fine; checked drivers, all was fine. Ran a Scan/Repair function on the client and that did not solve the issue. Changed the settings from DX12 to DX11 and restarted the client. Low and behold, all was well: https://imgur.com/a/GnrOyjl This seems to be a pretty bad issue, but I cannot fathom if it would be on my end. I don't actually own any DX12 games if I recall, however I have tried a number of games that have been released recently and all seemed to be fine. I have a DxDiag report, but I have no idea how to link it in the forums. Please help.Aeondryl13
1h

1h
LOCKED REALMS > FREE REALM MIGRATION
I didnt pay all this money over all these years to sit in a que for hours and hours, when 95% of wow players have access, its unfair and easily fixxed. give us the choice to migrate im sure itl save blizz time and effort not having to reply to these kind of messages all day... #sortitoutblizzard!Réná7
1h

1h
Latency issue with AH, Guild Bank, WQ, etc
Hello devs, I would like to point out that the Auction House has been really (and I mean REALLY) slow for the past few months on Draenor-Horde. I won't mind waiting a bit longer but it takes several seconds between individual auctions created / bought. It's been like this for a few months, sure there've been some ups and downs but when I compare this to other realms I play on with near instant interactivity, this is not normal.Rezzuh561
1h

1h
Can't find The 7th Legion reputation
I am currently lvl 113, finished war campaign Zuldazar Foothold and talked to Vindicator Jaelaana. But I can't find the 7th legion reputation on my character board. None of the war campaign quest gave me any reputation. Anybody has the same issue?Jegervind0
1h

1h
Macbook Air: game crashes on login (specific character)
Hi, i've tried quite a few things, nothing seems to work. My character Blasphemic is stuck in Tirisgarde Sound - played on him last time around 01:00. Since my log-in around 15:00 today, i have simply been crashing game everytime on login. I've seen in the thread that there are other people with the same issue, also playing on Macbook Air. Please fixBlasphemic0
1h

1h
Standard account stuck in trial version
Hi guys! I just bought Battle for Azeroth expansion along with 1 month worth of gametime. However as I am supposed to create a death knight, whom I want to boost to lvl 110, it says that I can't create a death knight on a trial account. Please can you resolve this issue, as I am tripping to get on with the new adventure that is ahead. Thank you.Zitzu0
1h

1h
Exiting WoW client I get this error message:
https://imgur.com/a/zFLFP4E What should I do? Ignore it? Is this harmful? What does it mean? What should I do? If anyone has any time to help me out I'm thanking you in advance :)Vappo2
1h

1h
Can't continue in doing my war campaign
Did my WC (first foothold in Drustvar) at lvl 114, then servers went down and couldn't continue in war campaign. Currently sitting at 120, can't continue in WC (=can't get world quests), still can't continue in WC. No responses from Blizzard, nothing. Similar threads: https://eu.battle.net/forums/en/wow/topic/17622432502 https://eu.battle.net/forums/en/wow/topic/17622592489 https://eu.battle.net/forums/en/wow/topic/17622492469 War campaign window says I need Honorbound honored but I haven't even completed the second foothold. Sorry for bad grammar, 24 hours plus up :X Screen of WC in quest log: https://i.imgur.com/8HjvRUW.png ISSUE FIXED: idk if Blizz applied patch or it just fixed itself, can continue in WC now without any problems.Emiliaclarke7
1h

1h
quest cultural significance broken
Trying to do the quest for herbs called cultural significance.. 2 of the people i am supposed to talk to are not there...they are not to be found anywhere.Noregs6
1h

1h
Quest: Enforcing Fate
So i got a feeling that the quest Enforcing Fate is bugged for me. When i try to do the last step of the quest, swapping the potion, nothing happens. I've asked others in the area if they have the same problem, but for some reason it only seems to struggle me. Hope you can help me onward!Alekss3
1h

1h
Directed to US instead of EU on website
Hi, Everytime i type eu.battle.net into my browser it consistently sends me to the US website, I've deleted my cache, cookies and all but still does it. Any ideas? ThanksKael34
1h

1h
MAIN STORY LINE BUGGED, Mob doesn't spawn
Main quest line bugged, no one can proceed. The relevant to kill mob does not spawn not for anyone. Anyone suggestions? Server: Ragnaros. Faction: Horde Quest: Mark of the Bat. Mob (which doesn't spawn): blood witch YialuBankmain5
1h

1h
Constant Crashing/Freezing, WoW Only
Hello, I hope someone can help. I'm not very computer literate so please bear with me! WoW keeps freezing my computer and I have to hit the reset button on my PC because nothing responds at all. My two monitors blank out to random solid colours and the sound either stutters so much that it buzzes for a few seconds, or just fails completely and goes silent. World of Warcraft is definitely the only game/program that does this, and it's very, very frustrating. Especially now as I've just bought BfA and I keep getting crashed out of it again and again. This has only happened during the past few days of play (7th - 14th August 2018), and I can't understand why. I was perfectly able to play through the weekly updates and scenarios leading to BfA in the past month. Even though I play on the lowest settings possible in the game, I still get the kind of crash/freeze that locks me out of my computer until I reset using the tower button. The temperatures of the PC are all below 50C according to Speccy and Speedfan, so I'm pretty sure it's not a temperature issue. All my drivers are up to date, and apart from those updates, nothing about my PC has changed at all. I'm sorry if this isn't the right place for this problem, I'm just very frustrated by this! I've completely disconnected my second monitor just in case, but it still happens. WoW cuts my entire computer off from me until I press the power/reset button. I have an older PC and I'm not very literate when it comes to hardware, but I have never had this problem before. AMD FX-4100 Quad Core 3.60Ghz NVIDIA GeForce GTX 750 Ti 2GB 8GB DDR3 RAM Windows 7 Home Premium 64-bit Again I'm sorry if this is the wrong place, but I am getting very frustrated with this problem and I hope someone can help! I can provide any other details about my PC if needed, I just want to play again without wondering when the next freeze will be! Thank you for your time, I hope I can fix this! :)Kiiros0
1h

1h
All realms are incompatible.
Hi, I just buy new prepaid for 60days, when i try to log in into my account in WOW client, every realm status are incompatible. I tried to restart my PC, restart battle.net, i use option 'scan and repair', but it wont help.Supremeblow33
1h

1h
if queue stopped, this worked for me
i queued in draenor, got in pos 5000 something, waited for 2 hours in queue, got to pos 9 and now i'm stuck in pos 9 for 30 mins, but the queue is moving for other people.... anybody have the same problem, and are there any sollutions? EDIT: I just hit the switch realm button in the queue menu, it crashed my realm list, rebooted wow, and i could just get into the server. Not sure if just lucky or actual fix....Tharagg19
1h

1h
Draenor Server
i got disconnected from draenor server and i can't log in anymore please help all my friends are leveling without me :(Àsh555
1h

2h
Stuck at queue (position 1)
As the title says I'm stuck in queue (Draenor realm). Queue went down from 1600+ to 1 and now I can't get in.Mordechai32
2h

2h
Change Game time for Wait time in the Shop
Please change the Game time in the Shop for Wait time... Looking at current expansion.Steanos1
2h

2h
Why is the music so loud in ingame cut scenes?
I have Music off and dialog louder than anything else but ALWAYS the music of cut scenes is soo loud I do not understand a word of what ppl say in there ? How do I get rid of this situation? I want the music to be either off or at least far less loud so I can hear the voices and understand instead of having to read the subtitles?Aryxy3
2h

2h
Sever side latency?
1-2 second delay between my inputs and anything happening in game. Loot especially takes forever, sometimes 5 seconds or so. I understand it's start of xpac so is this just server load stuff? Is there anything I can do? I feel like it's got worse the last couple hours and I'm on the verge of playing something else. Was fine yesterday for the couple hours I played after release and I was really enjoying it then but today the experience is really awful because of this issue.Izukó0
2h

2h
BLIZZARD ERROR
The application encountered an unexpected error. After server reset i cant log on my character. How can i Fix this?Fornjótr7
2h

2h
Warchief awaits quests disapeared
Was up to the Furbolg den asnd had 2 quests finished. Clicked Sylvanas and got one quest reward then she said " Meet me in Nazj'vel and disapeared. Now The quest line is gone and there are no question marks or Exclamation marks on the map. :(Lingxiao3
2h

2h
Traits
Does the traits in head , shoulders and chest stack ?Karut0
2h

2h
Dazar'alor npcs not appearing
There are no npcs in Dazar'alor except on the top of the pyramid. Also I can't see any player in the area. I'v done the quests here, got warmode on and am already level 113. Anyone else?Robban7
2h

2h
Draenor realm FULL
Realm is Full, Stuck in queue. "Estimated time: <1 min" is going on now for 30+minSteanos45
2h

2h
Silvermoon AH slow workin after BFA
Silvermoon EU still broken after BFA, unplayable AH and Guild bank. To post 50 items take around 20 mins. To take 1 item from guild bank neded 20 secs and 20 clicks. So.. what about free chars migration? or full refund? or legal actions against blizz for unrespecting customers rights??Biaa1
2h

3h
Waiting on another installation or update...
I've had this issue now for the past 2 hours where my WoW client just won't update. I've tried restarting my PC, restarting the battle.net app through task manager and even tried redownloading the battle.net app, but no matter what I do it still says that it's waiting for other installations/updates..Snoopdawg5
3h

3h
Server population: Incompatible?!
Wait. What? Can someone please explain why I can not log into my server on WoW because it's incompatible?! Do I need to update my drivers? Or is it a known issue? Because I couln't find it as a known issue...?!Hilversum7
3h