So wha'happend? I had to pinch myself today when I, with trepidation, walked into the store where I first purchased my iPhone last summer (part 2 came later). I was hoping that the retail staff would be willing to deviate from any policy requiring proof of purchase and take subjective pity on the fact that my car charger wasn't working.

What then transpired was none other than awe-inducing: boom-ba-da-ding, the floorperson pulled up a record of my purchase within seconds, and the return was not only seamlessly executed, but even upgraded (or, as I like to say, Upgrayedd-ed) to a better model.