Executive Briefings

Maximizing Profits After the Sale

By: Will McNeill, research director, AMR Research 08.14.2008

After-sales service represents nearly half of the average company's profits, according to surveys conducted by AMR Research. Service parts are a large part of that equation, says Will McNeill, research director at AMR. To maximize the potential of this business, McNeill advises companies to implement service parts optimization software, which can dramatically reduce service parts inventory, and consider outsourcing parts management. [Run Time (Min): 10:34]

After-sales service represents nearly half of the average company's profits, according to surveys conducted by AMR Research. Service parts are a large part of that equation, says Will McNeill, research director at AMR. To maximize the potential of this business, McNeill advises companies to implement service parts optimization software, which can dramatically reduce service parts inventory, and consider outsourcing parts management. [Run Time (Min): 10:34]