Word crashes when I paste from other documents

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Every time I try to paste anything into Word, it crashes - gives me the spinning ball and I have to force it to quit. <br>
It happens on other simple operations too (writing for instance), but paste makes a crash every time. <br>
I did some google, and tried to repair permissions, delete a lot of preference-files, examined my fonts for problems - even deleted normal.dotm. Nothing works!

One thing you don't specify & don't mention having done: Make sure both
Office (12.2.3) and OS X (10.6.2) are fully updated. Otherwise, nothing else
you do is likely to rectify the situation. Even if you do already have the
latest OS X update it might not be a bad idea to re-apply it using the Combo
Updater. The Combos are far more comprehensive than the versions delivered
by Software Update... Copy/Paste is actually a facility hosted by the OS.
You can get the Combo here:
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosxv1062updat
ecombo.html>
Additionally, I'm not sure what "examining" fonts means, but Resolving
Duplicates & Validating Fonts are something which should be done. Also, the
font caches need to be cleared, but that is normally handled when the Mac is
shut down & restarted (which is something else you don't mention having
done). If you leave your Mac and/or Word running 24/7 that 'housekeeping'
isn't getting done & can quite easily account for the problems you describe.
If you still have the problem after following these suggestions reply with
any additional detail you can supply in order to pursue it further. Just as
a 'precautionary' request, please avoid the use of broad terminology such as
"Every time I try to paste anything" unless you literally mean it... Have
you actually tried copying *everything* you possibly could from *every*
conceivable source using *every* possible program? :-) No offense, but
specifics rather than generalizations are what best enable solutions.
HTH |:>)
Bob Jones
[MVP] Office:Mac
On 12/19/09 12:40 PM, in article 59baf692.-1@webcrossing.JaKIaxP2ac0,
"oldcamel@officeformac.com" <oldcamel@officeformac.com> wrote:
> Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
> Every time I try to paste anything into Word, it crashes - gives me the
> spinning ball and I have to force it to quit.
> It happens on other simple operations too (writing for instance), but paste
> makes a crash every time.
> I did some google, and tried to repair permissions, delete a lot of
> preference-files, examined my fonts for problems - even deleted normal.dotm.
> Nothing works!

0

CyberTaz

12/19/2009 7:05:04 PM

That sounds like a corrupt document.
Once you have done what Bob suggested, try a Maggie:
The Maggie:
1. Create a new blank document
2. Carefully select all of the text in the bad document EXCEPT the last
paragraph mark
3. Copy it.
4. Paste in the new document.
5. Save under a new file name and close all, then re-open.
This technique for de-corrupting is known as "Doing a 'Maggie'", after
Margaret Secara from the TECHWR-L mailing list, who first publicised the
technique.
Cheers
On 20/12/09 4:40 AM, in article 59baf692.-1@webcrossing.JaKIaxP2ac0,
"oldcamel@officeformac.com" <oldcamel@officeformac.com> wrote:
> Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel
> Every time I try to paste anything into Word, it crashes - gives me the
> spinning ball and I have to force it to quit.
> It happens on other simple operations too (writing for instance), but paste
> makes a crash every time.
> I did some google, and tried to repair permissions, delete a lot of
> preference-files, examined my fonts for problems - even deleted normal.dotm.
> Nothing works!
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:john@mcghie.name

0

John

12/20/2009 12:30:08 AM

Thanks for your answers, unfortunately they didn't solve my problems. <br>
It happens in every new document, so &quot;doing a Maggie&quot; won't help. I really thought, that I couldn't paste from any program, but I have investigated a little further, and it seems that it is Safari that is causing problems. I can't paste from Safari into Word - but paste into Textedit works fine! <br>
I can paste from Firefox! and from Excel. <br>
It seems as the crash happens as soon as the clipboard contains something from Safari - I tried doing &quot;paste special&quot;, but Word crashed as soon as I touched the edit-menu. <br>
I hope this can bring us further. <br>
Best regards

0

oldcamel

12/21/2009 6:06:16 PM

This condition has four common causes:
* Missing updates,
* Corrupt document,
* Corrupt Normal,
* Bad webpage
First check that both the system and Office have the latest updates: this
issue will happen if updates are missing.
If it's happening in every new document, it's likely that your Normal
template is corrupted, which will pass a corruption to every new document
you create.
Quit Word and delete your Normal.dotm. Word will create a new one when it
restarts. If that fixes the issue in new documents, then you need to Maggie
the old ones.
Sorry: You've given us almost no detail to work with so we can't offer
much.
Cheers
On 22/12/09 5:06 AM, in article 59baf692.2@webcrossing.JaKIaxP2ac0,
"oldcamel@officeformac.com" <oldcamel@officeformac.com> wrote:
> Thanks for your answers, unfortunately they didn't solve my problems.
> It happens in every new document, so "doing a Maggie" won't help. I really
> thought, that I couldn't paste from any program, but I have investigated a
> little further, and it seems that it is Safari that is causing problems. I
> can't paste from Safari into Word - but paste into Textedit works fine!
> I can paste from Firefox! and from Excel.
> It seems as the crash happens as soon as the clipboard contains something from
> Safari - I tried doing "paste special", but Word crashed as soon as I touched
> the edit-menu.
> I hope this can bring us further.
> Best regards
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:john@mcghie.name

>By the way: I'm not the first guy with this problem - seems like you've seen it before and just given up because of &quot;lack of information&quot;: <br><br><a href="http://www.eggheadcafe.com/software/aspnet/35446711/word-2008-freezes-when-co.aspx">http://www.eggheadcafe.com/software/aspnet/35446711/word-2008-freezes-when-co.aspx</a> <br><br>My mac is running Snow Leopard 10.6.2 and Office 12.2.3, latest update. It's in Denmark, hence all software is Danish versions. <br><br>The problem is not limited to any specific web-site, but if you want an adress, you can take anything from Danish national broadcast: www.dr.dk

0

oldcamel

12/21/2009 8:31:30 PM

No, you're not the first to have a similar problem, but I'm not sure how you
draw this conclusion... It appears to me that the 2 posters in that
conversation are the ones who have not responded to the latest replies from
John & myself. How that translates to 'us' having "given up" in any way I
honestly can't comprehend.
Frankly, when those who make the inquiries stop responding it's typically an
indication that a solution has been found -- they just haven't taken the
time to share their success story. Whether that success came as a result of
our efforts or from some other source we have no way of knowing. Often there
is no patent solution to certain situations because there could be any
number of causes resulting in comparable symptoms. If correspondents don't
choose to share their experience we can't be sure what might work or what
might not. The newsgroups are about *sharing*, not "grab & go".
Regards |:>)
Bob Jones
[MVP] Office:Mac
On 12/21/09 3:31 PM, in article 59baf692.5@webcrossing.JaKIaxP2ac0,
"oldcamel@officeformac.com" <oldcamel@officeformac.com> wrote:
>> By the way: I'm not the first guy with this problem - seems like you've seen
>> it before and just given up because of "lack of information":
>
> http://www.eggheadcafe.com/software/aspnet/35446711/word-2008-freezes-when-co.
> aspx
>
> My mac is running Snow Leopard 10.6.2 and Office 12.2.3, latest update. It's
> in Denmark, hence all software is Danish versions.
>
> The problem is not limited to any specific web-site, but if you want an
> adress, you can take anything from Danish national broadcast: www.dr.dk

0

CyberTaz

12/22/2009 11:36:03 AM

Hi <br>
Heres the latest news: <br>
I have uninstalled MS Office. <br>
Did manual cleaning: removed the folder &quot;Microsoft user data&quot; in my documents-folder. Removed everything from library/application suppor/microsoft office. Removed all preferences called com.microsoft.. <br>
I did this in my home folder and in the library for all users. <br>
Emptied trash. <br><br>Then I removed duplicate fonts from Mac OS. <br>
And finally I repaired permissions on the disk. <br><br>Installed Office 2008 from scratch and applied servicepacks up till 12.2.3 <br><br>Again, there was duplicate fonts, which I have deactivated, and again I repaired permissions. <br><br>Opened word. Typed something. Opened Safari, copied a few words from a website. Tried typing i Word. Word stopped responding again. <br><br>As far as I can figure out, Word crashes as soon as the clipboard contains data from Safari. <br><br>If someone can tell med what to do, I promise I will return here and tell that it worked.

0

oldcamel

12/23/2009 2:24:47 PM

What is your current version & update of Safari? Can you be more descriptive
about the kind of content you're copying? Maybe provide links to some of the
sites you're copying from?
FWIW, I'm using Office 12.2.3, OS X 10.6.2 & Safari 4.0.4 here & have not
encountered any kind of problem.
Regards |:>)
Bob Jones
[MVP] Office:Mac
On 12/23/09 9:24 AM, in article 59baf692.7@webcrossing.JaKIaxP2ac0,
"oldcamel@officeformac.com" <oldcamel@officeformac.com> wrote:
> Hi
> Heres the latest news:
> I have uninstalled MS Office.
> Did manual cleaning: removed the folder "Microsoft user data" in my
> documents-folder. Removed everything from library/application suppor/microsoft
> office. Removed all preferences called com.microsoft..
> I did this in my home folder and in the library for all users.
> Emptied trash.
>
> Then I removed duplicate fonts from Mac OS.
> And finally I repaired permissions on the disk.
>
> Installed Office 2008 from scratch and applied servicepacks up till 12.2.3
>
> Again, there was duplicate fonts, which I have deactivated, and again I
> repaired permissions.
>
> Opened word. Typed something. Opened Safari, copied a few words from a
> website. Tried typing i Word. Word stopped responding again.
>
> As far as I can figure out, Word crashes as soon as the clipboard contains
> data from Safari.
>
> If someone can tell med what to do, I promise I will return here and tell that
> it worked.

0

CyberTaz

12/23/2009 5:27:49 PM

I have Safari Version 4.0.4 (6531.21.10) <br>
I am quite sure it doesn't depend on some particular site - I have tried on a lot of site supplied by random google-search. <br>
But I have just made a crash by copying from <br>
<a href="http://mediamac.comon.dk/index.php/news/show/id=22108?utm_source=direct&utm_medium=rss">http://mediamac.comon.dk/index.php/news/show/id=22108?utm_source=direct&amp;utm_medium=rss</a> <br><br>and again from random text from www.dr.dk <br><br>It seems to me, that Word can't interpret the clipboard data - can it be something about the fonts? I have 2 folders containing some of the same fonts: \library\fonts and \library\fonts\microsoft <br>
F.x. Arial.ttf is in \library\fonts, and the &quot;font suitcase&quot; is in the Microsoft folder <br>
I have already deactivated duplicates, though.

0

oldcamel

12/26/2009 11:37:14 PM

Word will crash in OS 10.6.2 if there are duplicate fonts.
De-activating them does not seem to help: you need to move them off the boot
drive and then reboot the system to get Word to lose interest in them.
That could be worth doing. Search for Corentin's advice in here on
resolving font duplicates.
On 27/12/09 10:37 AM, in article 59baf692.9@webcrossing.JaKIaxP2ac0,
"oldcamel@officeformac.com" <oldcamel@officeformac.com> wrote:
> I have Safari Version 4.0.4 (6531.21.10)
> I am quite sure it doesn't depend on some particular site - I have tried on a
> lot of site supplied by random google-search.
> But I have just made a crash by copying from
> http://mediamac.comon.dk/index.php/news/show/id=22108?utm_source=direct&utm_me
> dium=rss
>
> and again from random text from www.dr.dk
>
> It seems to me, that Word can't interpret the clipboard data - can it be
> something about the fonts? I have 2 folders containing some of the same fonts:
> \library\fonts and \library\fonts\microsoft
> F.x. Arial.ttf is in \library\fonts, and the "font suitcase" is in the
> Microsoft folder
> I have already deactivated duplicates, though.
--
The email below is my business email -- Please do not email me about forum
matters unless I ask you to; or unless you intend to pay!
John McGhie, Microsoft MVP (Word, Mac Word), Consultant Technical Writer,
McGhie Information Engineering Pty Ltd
Sydney, Australia. | Ph: +61 (0)4 1209 1410
+61 4 1209 1410, mailto:john@mcghie.name

0

John

12/26/2009 11:59:46 PM

There wasn't any real duplicates, but some obsolete font suitcases which I have deleted. I also deleted the folder with &quot;deactivated fonts&quot; - the duplicates I had deactivated earlier. <br>
I also let Onyx delete the font cache and repaired permissions. <br>
Still the problem persists. Word - and Excel by the way - hangs with the spinning umbrella as soon as I touch mouse or keyboard, if data from Safari is in the clipboard. <br><br>Can I be sure to solve the problem if I do a clean install of Snow Leopard? It's an awful hard job to do and I really don't know if it's worth it - maybe I should stick to Openoffice instead.

0

oldcamel

12/27/2009 6:31:10 PM

It doesn't seem like reinstalling SL should be necessary. Did you apply the
10.6.2 Combo Update as I suggested in my first reply? I don't see any
indication one way or the other. I'd also try reinstalling & updating Safari
before resorting to an Archive & Install of the OS.
Another possibility;
I believe OS X has a clipboard preferences file which you can delete,
although I'm not sure where it is in SL. If so, a new one will be created
automatically. There is also a Safari preferences file you might remove to
see if that makes any difference.
Just out of curiosity, have a look in Word> Preferences - Edit, click the
Settings button in the Cut & paste options. Reply back with what those
settings are.
Regards |:>)
Bob Jones
[MVP] Office:Mac
On 12/27/09 1:31 PM, in article 59baf692.11@webcrossing.JaKIaxP2ac0,
"oldcamel@officeformac.com" <oldcamel@officeformac.com> wrote:
> There wasn't any real duplicates, but some obsolete font suitcases which I
> have deleted. I also deleted the folder with "deactivated fonts" - the
> duplicates I had deactivated earlier.
> I also let Onyx delete the font cache and repaired permissions.
> Still the problem persists. Word - and Excel by the way - hangs with the
> spinning umbrella as soon as I touch mouse or keyboard, if data from Safari is
> in the clipboard.
>
> Can I be sure to solve the problem if I do a clean install of Snow Leopard?
> It's an awful hard job to do and I really don't know if it's worth it - maybe
> I should stick to Openoffice instead.

0

CyberTaz

12/27/2009 7:28:17 PM

I did apply the 10.6.2 combo update yes - without result. <br>
The edit-settings are (as far as I can translate them into english) set for <br>
Adjust distance between sentences and words <br>
Adjust tableformatting on paste <br>
Smart style-adjustment <br>
Join formatting on paste from Powerpoint <br>
Join pasted lists with surrounding lists. <br><br>I will try all your other suggestions and return. Thank you very much.

0

oldcamel

12/28/2009 2:40:30 PM

I have not been able to find any clipboard reference-files. <br>
Deleting Safari preferences did not solve the problem. <br><br>I have not tried uninstall/reinstall of Safari. The main reason is, that I am convinced that Safari is &quot;innocent&quot;. I have tried to paste data from Safari into numerous other programs without problems, including OpenOffice Writer and Textedit. <br><br>I haven't got that much time searching for errors these days, so until further advice I will stick to Firefox if I have to use Word, or OpenOffice, if I have to use Safari.

0

oldcamel

1/7/2010 8:22:00 PM

On 2010-01-07 15:22:00 -0500, oldcamel@officeformac.com said:
> I have not been able to find any clipboard reference-files.
> Deleting Safari preferences did not solve the problem.
>
>
I've seen that in the past with additional input managers installed.
Are you using any application/hack, etc that uses an input manager??
(check in /Library or ~/Library)
Corentin
--
--- Office:Mac MVP http://www.cortig.net/wordpress/ ---
http://www.mvps.org - http://mvp.support.microsoft.com
MVPs are not MS employees - Les MVP ne travaillent pas pour MS
Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire

0

utf

1/7/2010 8:52:18 PM

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in the Console.
I'm not running any duplicate fonts.
I've done a complete reinstall of Office 04.
I've done a complete re-install of Snow Leopard.
This began happening at a time when I hadn't made any obvious changes to my
OS or to Office.
I've been looking around online for a while and thus far no luck -- but this
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Rob Giordano
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happen. It's a pretty lengthy report and I hate to always have t
change each date. Help. :
--
Nesi
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Hi
both workbooks have different date setting (...

Word 2007--pesky black dotted lineHello:
I have this moderately thick, black, dotted line running between paragraphs
on my page. I have no idea how to get this thing to go away. Please, could
you tell me what to do to get rid of it?
Thanks,
John Saxon
See here
http://word.mvps.org/faqs/formatting/CantGetRidOfLine.htm
--
Mary Sauer MVP
http://msauer.mvps.org/
"John" <someone@someplace.invalid> wrote in message
news:2B22C75C-4BBB-43E0-8C67-BE19C55B818C@microsoft.com...
> Hello:
>
> I have this moderately thick, black, dotted line running between paragraphs on
> my p...

Crash in excel.exeI have a workbook which I use with 3 add-ins that I wrote. Add-ins trigger
beforeclose and beforesave event on different occasions. Everything seems to
work fine in my personal notebook or in a test-desktop, but when I install
add-ins to other computers I begin to get crashes. It usually happens when I
close Excel. DrWatson Log has something like this:
Application exception occurred:
App: (pid=1180)
When: 5/15/2003 @ 10:24:46.441
Exception number: c0000005 (access violation)
*----> System Information <----*
Computer Name: WIST-W2P-DZ0CMC
User N...

re-import old messages into Entourage after crash?Basically, since Entourage kept quitting on startup, I followed MS's
directions and created a new "main identity." Great, Entourage works fine
now, but all my old messages are gone!
I know where they are, though--in my old "Main identity" folder in a file
called "Messages"--98 MB of them. I tried replacing the "Messages" file in
my new main identity folder with my old "Messages" file, but Entourage still
only shows one message in the inbox!
"Import" won't let me import the old "Messages" file. I can't drag and ...

word 2002 compatibility with Windows 7My niece is handicapped and her new computer has Office 2007 on it. She
would like me to install word 2002 on her Inspiron 546. Is this possible?
Yes, if it is licensed for another computer. If it is an OEM version, it
cannot be installed on any but the system with which it was sold.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"Sharon F" <SharonF@discussions.microsoft.com> wrote in message
news:216DC8A6-4282-46A1-876D-B4D76E793F33@microsoft.com...
> My niece is handicapped and her new computer ...

Excel documents not displayed when excel is openedWhen I open excel and select file and open documents that I've saved are not
displayed, however if I go into my most recent documents these documents are
displayed.
Why are they not being displayed in excel vs. my most recent documents?
--
rabhatty
Depending on how you opened the file and the version of excel, not every file
that you worked on appears at the bottom of the File dropdown (in the Most
Recently Used file list).
Files that are opened by doubleclicking in windows explorer under xl2k (IIRC)
won't appear. (xl2002 (I think) changed this behavior.)
You may want to post ...

Formula to extract the last word from a cellAnyone know of a formula that will extract the last word from a cell.
For example if cell contains the text: Best available title
How could I produce the result: "title"
(And preferably be able to fill the formula down the column to get the
last word from other cells in the column as well.)
Thanks for any suggestions.
=MID(A10,FIND(CHAR(1),SUBSTITUTE(A10," ",CHAR(1),B10))+1,99)
--
__________________________________
HTH
Bob
"Dave K" <fred.sheriff@gmail.com> wrote in message
news:c4347e85-a3e2-4abe-b632-88643d4d244c@w7g2000hsa.googlegroups.com...
&...

Paste function is greyed out in the toolbar and I can't use ctl VHello,
I have a problem the my paste function. Whenever I copy (copy seems to work
ok with the marquee and selection process) and then try to paste the data
into another cell, it won't let me. the Paste function is greyed out. The
worksheet is unprotected and I'm in Excel 2003.
Any ideas.
Bob Reynolds
...

Default DOCX file to open w/ Word 2007 and DOC to open with Word 2Hi, I am trying to convert several hundred mail merge documents from Word
2003 to Word 2007. Currently, if I double click a document to open it, it
opens in whichever version of Word was run last. What I would like, is for
..DOC files to open in 2003 and .DOCX files to open with 2007. I've tried to
change the file types to do this, but can't make it 'stick'. Any suggestions?
To prevent the two Word versions from "competing" over the file associations, see the "Hacking the Registry" section of the article at http://www.gmayor.com/Toolbars_in_wor...

eseutil shows errors after server crashHi List,
i run exchange Server under SBS2000. I had some Hardwareproblems (memory
faults), so my exchange crashed 3 times.
Now every thing runs fine, but eseutil shows a -1206 error in priv1.edb
after eseutil /g.
What can i do to solve tis??
regards from germany
Andreas
I cant tell you what's causing the -1206 error message but if I were you I would run an integrity check using isinteg -s
yourservername -fix -test alltests which will fix the problems if any is found.
Jamelia
"Andreas Wahlert" <andreas.wahlert@no_spam_gmx.de> wrote in message news:OmBwXjL9EH...