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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (42)

64%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

C Mills

May 2017

superior room!!! superiorly horrific!!!

Room was awful, paint flaking from the walls, ALL the furniture was painted wooden furniture but more paint missing than actually left on the furniture.

Bed was amongst the most uncomfortable I've ever come across. The bed actually had 2 mattresses stacked 1 on top of the other. Wifi wouldn't even open an email it was so poor and 4g/3g signal inside the hotel non existant. Electric light and shaving point in the bathroom held together with Sellotape!. and 5 minute wait for any hot water. Upon arrival I was informed breakfast was 7am-9am which with the free wifi advertised was 1 of the main reasons I booked, I got up in the morning to find a piece of paper to tell me breakfast was now 8am-10am because it was a bank holiday so I didn't get breakfast that I'd paid for. All night long I was listening to bang bang bang as the place was so noisy, I managed about an hour sleep all night. When I went downstairs at 7am to check out and complain there were no staff anywhere, all the lights were switched off and the doors were closed and locked, I looked for 5 minutes and rang the bell several times to no avail. I left a complaint letter and asked the management to contact me as I was so unhappy and haven't heard anything I have also called twice and asked to speak to the manager to be told on both occasions that the manager was too busy to speak to me!!. unbelievable.

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Richard B

March 2017

Comely guest house.

This is an old timber framed building with some very low ceilings and timber beams spanning across the rooms and the corridors, I banged my head a couple of times.

Access to the rooms is a bit winding, but fine, was concerned with all the fire doors being propped open with fire extinguishers in the corridors. I understand the need to have them open, but this can be achieved safely when connected to the fire alarm. Parking to the rear was odd, as there is no signs indicating where you are allowed to park, I had to ask the builders that were there for directions. The breakfast was ok, it was a buffet style English breakfast, so the items were being slightly over cooked whilst waiting to be eaten. The stay was fine, but there is need for improvement.

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Anita P

March 2017

Lovely old hotel, great staff

Stayed here for one night.

The staff were excellent. The hotel is old so there are lots of steps, low beams and sloping floors. My room overlooked the main road so there was some noise but not excessive. The room was clean and well equipped. The bed comfortable. As I was leaving before 8 am a continental breakfast was provided in my room. Perhaps 8 am is a bit late to start serving breakfast?

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Julie B

January 2017

Tired but acceptable

room spotless though bathroom in need of update.

Breakfast Friday morning was terrible and under cooked, but Saturday morning, the breakfast was just right and more than generous. For the price, I would have given the hotel 4 out of 5, if it had not been for under cooked breakfast on Friday morning due to this, and again for the price, we have given hotel 3 out of 5, if this hotel was smartened up and a better chef in place in weekdays, it would get 5 out of 5 for locality, friendliness and an amazing history

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M Lawley

November 2016

Freezing!!!!

Stayed here for one night, rooms clean but absolutely freezing, had to ask for heating to be put on.

All staff were friendly but unfortunately they had trouble understanding me and I them as there English was not very good. Food was good. Parking facilities were horrendous no actual car park for hotel and car park opposite constantly full, took 2 hours to park car!!!!

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David Broadley

November 2016

Crown Hotel Brackley

Superior room.

Nice. Sort of late anniversary. Went to Tiffins curry house and the Silverstone racing next day.

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Karmen Lane

November 2016

Crown Hotel Brackley

Lovely Hotel.

Jayson Newman

October 2016

Crown Hotel Brackley

Nice Stay.

Tracy S

September 2016

Crown Hotel Brackley

The hotel was a lovely old building which was very clean and tidy, our only criticisms are that the bed was old and uncomfortable as I could feel a spring coming through the mattress, also no toilet roll holder.

The radiator was removed and the pipes just left in the bathroom. We couldn't have the breakfast in the morning because my husband was having an operation at Banbury hospital and we had to be there at 7.30 so the receptionist kindly brought us a continental breakfast the evening before which was very kind of him. We would stay again provided the bed was better.