Capital One resolved an issue that resulted in double charges and negative accounts

Do you use Capital One?

Capital One says it has resolved an issue affecting cardholders’ accounts a day after customers took to social media to complain about pending double charges and negative balances on their accounts.

Many customers were complaining that their accounts were pushed into the negative.

Capital One Reached Out To Customers Online

On Jan. 4, Capital One confirmed there was a posting issue and said they resolved the issue. It says all balances should be accurate.

UPDATE: Team's confirmed the debit card posting issue is resolved & balances should be accurate. We apologize for this inconvenience & appreciate our Customers hanging in there w/us. If your balance still looks off, give us a call for a full review or login & tap our Chat Team.

On Wednesday, Capital One responded to hundreds of complaints on their Twitter account.

Just before noon on Wednesday, The @AskCapitalOne account posted the following message to their customers, “Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game’s no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates.”

Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game's no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates.

For customers worried about if they would be charged because the duplicate transactions caused their accounts to go negative, Capital One assured them all would be fine.

We apologize that some Customers are seeing duplicate debit card transactions & experiencing long phone hold times. All hands are on deck working on a fix & Customers won't be responsible for any fees due to this issue. For updates, login online or via the mobile app.

Keep An Eye On Your Accounts

Situations like this are a good reminder to keep an eye on your financial accounts across the board. Whether it’s a computer bank error or something deliberate like hackers, things happen that can affect your finances.

Keep your checkbook and savings accounts balanced regularly. You should always know what expenses are going out and what money is coming in. Many banks with online services have free alerts you can set up to notify you when transactions go out.

It’s also important to keep up with your credit reports. Experts recommend reviewing your credit accounts every three months. You should check for new addresses, phone numbers, accounts and credit inquiries. You can also have alerts set up to notify you of new charges or activity on these accounts. as well.

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