Fed up with frustrating fees and service, big bank customers fleeing in droves to local credit unions and community banks

Nov. 20, 2011

Written by

Carlton Proctor
cproctor@pnj.com

The time had come for them to part ways with their mega-bank, Bank of America, and breaking up wasn't hard to do.

"We switched not only because of the $5 additional charge that they were looking at putting onto debit card transactions per month, but also because of poor customer service and non-negotiable, ridiculous, callous banking rules," she said. ...