Privacy Policy

This privacy policy sets out what personal information PIECEFULMIND (“we”) collects, how we use it and how we protect it on our site. In this privacy policy, the term “personal information” has the meaning in the European Data Protection Act (GDPR) and includes information about an identifiable individual including names, addresses, telephone numbers, email addresses, dates of birth, financial information, and if applicable includes information that constitutes “sensitive information”.

1. Collecting Your Personal Information

We collect personal information about you as an individual in the following circumstances:

When paying for goods in-store or online

When processing returns or exchanges

When you telephone us or visit our website, stores or premises and make an enquiry to which a response is requested and to do so requires your contact details

When you ask to be included on marketing distribution lists, become a member of our website, become a member of our loyalty program or interact with our social media services

To better understand your requirements, preferences and feedback

To improve what we offer

If you enter a competition we hold

If you apply for a job with us

For any other reason that relates to the services we provide to you as our customer

2. Use Of Your Personal Information

We use the personal information collected from you for the purpose of running our business or providing services to you as our customer, for example:

To accept your offer to purchase i.e. to confirm the creation of an order

To request additional information from you regarding an offer to purchase made by you i.e. to verify your identity or the credit card used to make a purchase

To perform an authorised financial transactions with you

To update you about an order

To respond to any customer service enquiries received from you;

To provide you with information about our products or services where you have requested or consented to receive this from us or where this provision is otherwise permitted under the European Privacy Principles

To notify you about changes to our services

To ensure content on our site is presented in the most effective manner for you and for your computer/device

To allow you to participate in interactive features of our service when you choose to do so

For any other reason that relates to the services we provide for the purpose of running our business.

3. We Collect Information That Is Not Personal

When you engage with us on line or walk into a store, we may collect general information that will not personally identify you, such as:

using cookies

Internet browser used

operating system used

date of visit

time of visit

path taken through the site or store and/or

number of visitor to the site or store

This information provides us with usage data so that we can produce anonymous statistics that we use to analyse and improve our business.

4. Cookies

Cookies are used on our websites. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. These cookies are known as your "Unique Visitor Cookie" and identify your visit only by a random number (e.g. #12489), the name of the domain from where the cookie has come and the “lifetime” of the cookie.

Cookies do not collect sensitive information like financial information or passwords. We hold personal information in our own secure databases and to some extent for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.

You can accept or decline our cookies by adjusting the "accept cookies" setting on your browser, however this may affect the functionality of our website on your browser. For example, you may not be able to personalise features on our website if you decline our cookies.

5. Security Of Personal Information

We take all reasonable steps to protect your personal information. Our website use SSL security encryption method to ensure your online purchases are 100% secure, protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet. Our payment gateway provider Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.

6. Disclosure Of Your Personal Information

We may disclose your personal information to any of our related companies on the condition they will use it only for the same purposes we do under this policy or for other limited purposes such as to help us in providing goods and services. Related third party companies include:

Organisations who carry out credit, fraud and other security checks on our behalf

Couriers and delivery businesses such as Bring with whom we arrange to deliver goods to you

Third party software providers who store customer account details for us

Third party software providers who process and store job application data for us

Companies we engage to provide us with advice i.e. lawyers, accountants, auditors etc

Marketing businesses we engage to disseminate materials to which customers have consented; and/or

Businesses located outside Denmark who assist us in carrying out certain functions such as electronic direct marketing or for the purpose of Enterprise Resource Planning.

We may also disclose your personal information to third parties outside of the above list in the following circumstances

Where we have your express permission to do so;

Where it can reasonably be inferred from the circumstances that you consent to this disclosure

If PIECEFULMIND or substantially all of its assets are acquired by a third party, in which case personal information we hold about our customers is one of the transferred assets (subject to the same constraints on use and disclosure under this policy)

If we are under a duty to disclose or share your personal information in order to comply with any legal obligation

To protect the rights, property, or safety of PIECEFULMIND, its personnel or customers (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

7. Unsubscribing

You have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you can opt-out by clicking on the ‘unsubscribe’ link in any email communication we send you, or alternatively you can email info@piecefulmind.dk with your request.

8. Security

We will take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Unfortunately, as no on line data transmission is ever completely secure, we cannot guarantee or warrant the security of your personal information.

9. Concerns About The Use Of Your Personal Information

If you have any questions or concerns relating to our privacy policy or our use of personal information, you feel we have breached the European Privacy Principles or any registered binding European Privacy Principle code, or if you wish to access, update or correct the personal information we hold about you, please contact us via email at info@piecefulmind.dk or by mail to:

PIECEFULMINDC. F Richs Vej 101A, st. tv2000 Frederiksberg, Denmark

10. Changes To Our Privacy Policy

We reserve the right to modify, alter or otherwise update our privacy policy at any time. All changes will be published to our website and we encourage you to review this policy from time to time.