Kent Kerns says he usually files his taxes as early as he can so he can get back his tax return but this year was different."I'm an unable to get my money to do what I need to do," Kerns said. "So it is frustrating."Watch report: With tax deadline near, Covered California's participants navigate through confusionWhen he tried to enter the long policy number supplied for his Covered California health care insurance plan into an online tax service, the service told him the code was invalid."If I could get this number to work, I would," Kerns said. "My taxes would be done."For more than two months, Kerns questioned whether his problem was part of the thousands of incorrect 1095a forms that were mailed out to Covered California recipients earlier this year.He called the state agency and even a state representative but couldn't get a clear answer.A spokesman for Covered California told KCRA this was the first he'd heard of a problem like this.Pauline Gee, a tax preparer in South Sacramento, said she has seen frustration from some Covered California participants trying to navigate the new forms required for income tax filings.She said she is starting to see the last minute rush pick up.While Covered California said almost all of the corrected forms have been mailed out, Gee said if you haven't gotten a correction, you won't be penalized if you file with the first form you were sent."If you know that you're supposed to be receiving a corrected form and you haven't received it, I would file with the first 1095a," Gee said.Kerns, however, said he can't enter the information on his one and only form because the code isn't working.A second KCRA viewer emailed that he had a similar problem and it related to how many characters of the policy number needed to be entered.Kerns said he spent months trying to get answers from the people involved but when he followed the other viewer's instructions he was able to file his return.

ANTELOPE, Calif. (KCRA) —

Kent Kerns says he usually files his taxes as early as he can so he can get back his tax return but this year was different.

"I'm an unable to get my money to do what I need to do," Kerns said. "So it is frustrating."