Tag Archives: McDonald’s

A New Business

It is seen quite often. Someone starts a new on-line business. They are enthusiastic. They are ready to go. Ready to rock. They place ads everywhere. They send e-mails to every list they can find. All of them tout this brand new thing-a-majig. All fail.

Why?

It is the classic misunderstanding of what kind of business they are in. They believe they are in an Internet business. They believe they are in a Marketing business. They believe they are in everything but what they are.

Imagine you have applied to manage a new restaurant opening down the street. It doesn’t mater what kind of restaurant it is. If it help you, suppose it is a McDonald’s. The owner asks you about your experience. They ask what you like about their company. They are quite impressed. They have one more question, “As the manager of this restaurant, what kind of business are you in?” You answer, “the restaurant business.” The owner looks sad. They sigh, shake your hand and thank you for your time.

You leave knowing you did not get the job. You cannot understand why.

Your Actual Business

It doesn’t matter if you are a manager of a restaurant or if you started the latest and smoking hot Internet business. All of these are in the same business.

“Wait!” you exclaim. “They sell food and I see widgets. They are not the same business.”

Yes they are. You are concentrating on the what and not the why. You are not looking at what the course business is. Why you are in business. Why you believe you will be successful. Why is the core, the heart, the very center of your business.

All of these business are in the People business. As a manager, you are mostly in the business of empowering and leading your workers. They in turn are your direct link to the customer. They are the face and the attitude of your business.

As an owner of an Internet business, you are all of those. You are the manager. You are the face. You are the heart. You are your brand. What you are selling is not your brand. What you are selling is not your business. You are your business. And you are in the People Business. Say hello.