RCN Equipment Return Policy

Promptly return RCN’s equipment on the day of or prior to the scheduled disconnect work order. Failure to return RCN’s equipment in a timely manner will result in charges, to cover the cost associated to replacing the unreturned equipment, being immediately applied to the customer’s RCN account. Customer agrees to pay such charges whether the equipment is lost, stolen or destroyed.

Customers who provided a credit card or bank account for collateral will have all charges associated to the unreturned equipment applied to the designated account.

All charges will be removed from the associated account upon satisfactory return of RCN’s equipment. Customers, who elected to pay a rebatable collateral equipment fee, will receive their rebate upon satisfactory return of all equipment on the customer account within 30 days of disconnection.

Customers that would like to mail equipment back to RCN can be sent a pre-paid UPS label. Customers must carefully package equipment in a box or padded envelope and attach the pre-paid UPS return label to the package. Follow the instructions received with the label to make arrangements for UPS to pick up the equipment (convenience fees may apply) or bring the equipment to the nearest UPS drop off location.

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