Inventia – Engage, Identify &
Sell

Video Customer Engagement Technology designed to transforms any prospect into a sale, Anytime & Anywhere

Inventia, Gartner’s Cool Vendor 2015 Video Customer Engagement, is designed to let every company to Act As One when dealing with customers

Human interaction is vital for CRM

Person to Person interaction is a vital component of customer satisfaction, even in the “digital age: in US $ 1,6 trillion is the estimated cost of customers switching due to poor service”. Inventia provides a state of the art multi-channel Video Chat technology to provide the best customer support, anywhere

WHY INVENTIA IS UNIQUE

Our unique customer engagement provides an end to end prospect guide into any business template/ funnel at 360 degrees. This is the main difference between other customer engagement and web collaboration solutions in todays digital market.

Video ID

Our award winner Visual On Boarding solution is adopted by leading trusted providers, e-signature developers, telco and 500 top financial institutions to on board new prospects safely and securely.More

HP Virtual Banker

The perfect bridge between physical and digital for the finance market It’s a new banking paradigm based on the HP immersive computing technology. Customers can receive a seamless human experience through human interaction.More

RETAIL EXPERIENCE ANYWHERE: GO PHYGITAL!

Prospects can be engaged through omnichannel engagement. A chatbot understands questions and answers to customer requests in order to keep the best ones to be forwarded to a human or a virtual agent in a chat or video. Agents can easily drive prospects step by step in predefined funnels automatically up to complete any kind of transactions: live identification, e-sign and e-pay inside our chatbox.

WHAT YOU CAN DO WITH INVENTIA

PROMOTE
one-to-many video broadcast

Reach and engage with your website visitors at scale. Announce launches, demonstrate products, present promotional offers, host open webinars and live events all while engaging with your audiences through a live video chat. It is 6x more engaging and 10x more efficient than a normal chat.

ENGAGE
Smart engaging technology

CONVERT
End-to-end visual prospect guidance

Your customer is immediately connected to your sales representative like being in a showroom. As part of the personal interaction the customer can connect with the sales person via video and voice communication.

ORCHESTRATE
Drive prospects into any script hand in hand

We are unique compared to our competitors in conversational commerce technology: an in-house agent can execute a business process guiding the customer from engagement to an e-signature. They can engage with a customer on any channel and drive them step by step until the conclusion of the business process on any touch point device. And at the same time the customer can start a process on one device and complete it later on a different one: resilience!

COLLABORATE
State of the art sharing tools

Integrated co-browse, bidirectional screen sharing, document sharing, remote camera control, file sharing and agent video provides a frictionless way to visually engage with online customers – securely and instantaneously – anywhere, anytime, and across any device. Expedite knowledge transfer between participants as you visually connect with a real-time, interactive view of content regardless of where it resides – within a browser, in the cloud, on a desktop, or on a mobile device.

IDENTIFY
Live visual or AI based safe identity recognition

Many sectors are faced with the challenge of digitalising their business processes. In cooperation with the end customer, in many cases it is advisable to identify this beforehand. This is beneficial for the security of both parties, particularly in the finance, insurance, telecommunications, automotive, eGovernment and eCommerce sectors. Inventia’s on-boarding unique technology allows to verify customer identity in two ways to support any compliance: attended and unattended on boarding. It is the best-in-class solution for digital identification and perfect online contract conclusion. The innovative platform-independent process meets all legal criteria on a EU-wide basis.

E-SIGN
Let your customers esign any document "vis a vis"

Your customers can fill in and sign documents entirely online, no matter where your specialists are located. Inventia technology include state of the art e-signature technology or allows to sign legally binding contracts directly into the video chat with any e-sign 3°party technology.

RECORD
Secure 256 Sha Dual View video recording

AUTHENTICATE
Improve standard by one SMS which works as password security

Do not be satisfied with the usual text message. Inventia Smart Cert crystallizes in a single image a digital certificate with proof of the owner of the device and the possibility of providing identification documents. No more frauds!