Moving your contact center to the cloud shouldn’t be driven by hype, but with careful analysis. A few Twilio-powered companies have recently made this move with incredible results.

Hulu Focuses on Customer Experience

Hulu built their customer support platform from scratch with a focus on personalization for the customer. Lead developer Scott Post shares his experience creating this platform, and what Hulu learned from the process:

Redbeacon Scales to Over 100 Agents

Redbeacon and Home Depot needed to build a call center hotline that would scale fast. Redbeacon CTO Aaron Lee shared how they built this in just a month with three engineers and scaled to over 1 million voice minutes.