Online services outage

We’re performing maintenance on our Claims Management System. As a result, some of our online services will not be available on Saturday, March 23, from 8 a.m. to 6 p.m. We apologize for any inconvenience.

Critical incident response

A sudden and unexpected incident in the workplace, like witnessing the serious injury of a co-worker, responding to a fatal incident scene or being robbed at gunpoint, are examples of a critical incident. This kind of powerful event can impact the emotional well-being of workers and employers who are directly exposed to the incident. Our Critical Incident Response team is there to help. It offers free support from trained professionals.

What to watch for after a critical incident

A critical incident can lead to more accidents, sick time, disability claims, and staff turnover. Here are some warning signs to watch for, in yourself and in your co-workers:

Feeling jumpy, anxious, moody, or irritable

Having difficulty concentrating, making decisions, or thinking clearly

Having trouble going near the accident scene

Having trouble going to places that trigger memories of the incident

Having trouble being around people

Having difficulty being alone

Having sleep disturbances or nightmares

It can help to know that these are normal responses to stressful or abnormal events.

How our Critical Incident Response Program can help

We want to reduce any distress you and your co-workers experience after a critical incident. We also want to mitigate the development of further, more serious difficulties. Our Critical Incident Response Program gives people the support and education they need. A qualified mental health professional helps workers and employers process their experiences and responses.

The program is available for up to three weeks from the date of the critical incident.

Resources

The WorkSafeBC Critical Incident Response (CIR) Program is a confidential, early intervention initiative that provides critical incident intervention to workers and employers who have experienced a traumatic...