ENABLE Comprehensive IT Services

The mPowered IT Enable Program is like having your own IT department, for far less than the cost of hiring IT staff. And we’re much more responsive, efficient and effective than relying on the school’s “tech savvy” person to help out.

Your school needs the same level of IT services and support as a large district — you’re no less dependent on your computer systems.

To Enable your mission, you need:

A partner that’s relentlessly focused on keeping your school’s systems up and running.

A partner that doesn’t wait for a service call, but proactively monitors for potential issues and takes care of them before they cause a problem.

A partner that takes pride in every user having a great IT experience.

Real 24/7 Monitoring and Servicing

mPowered IT:

We provide true proactive monitoring, constantly checking over 2,000 service points in your school’s network. When we see an alert, even if it’s in the middle of the night, we address it right away. So when the school day starts, everything is working. Your students and staff can get right to work without ever knowing there was an issue.

Other Managed Service Providers:

Many provide “monitoring” but it’s reactive. So if a problem arises in your network after hours, your MSP won’t even be aware of it until the next morning. It may take hours to fix, which could mean disruption of classroom or administrative computer use.

Teacher or Staff:

You are probably relying on a teacher or other staff member who’s first job is not IT. That means lots of time spent troubleshooting problems after they occur and less time teaching.

Friendly Help Desk Staffed By American IT Engineers

mPowered IT:

We believe a help desk should be your school’s lifeline for tech support. We hire only American IT engineers, who know how to explain things in simple terms, and want to help you solve the problem. One of our core values is providing our customers with an excellent experience with every call. Think of our help desk as a frustration-free zone!

Other Managed Service Providers:

Many outsource their help desk to foreign countries, where you have to seek help from someone who is difficult to understand, either due to language or their use of overly technical jargon, or both. That person is usually under pressure to get you off the phone as quickly as possible, rather than patiently working with you to solve your problem.

Teacher or Staff:

You’ll get in-person help, but that person has other responsibilities, especially if it’s a teacher. Asking for tech help takes a teacher or staff away from their own work, which creates a stressful situation, and often results in slow and unreliable resolutions to computer or network issues.

Unlimited IT Consulting

mPowered IT:

We work as a key member of your administrative team, guiding you on technology decisions that are in the best interest of your school. We don’t have an incentive to sell you on any system or technology – we are not in business to sell equipment. We’re free to advise on the technologies that will keep your costs aligned with your school’s needs and budget.

Other Managed Service Providers:

Consulting may cost extra, and your consultation may be from a technician, not a business person, who takes your goals and budget into consideration. Many MSPs also sell technology, so they have a profit incentive to sell you on specific systems, which may or may not be what’s best for your school.

Teacher or Staff:

Do they really have the time to invest or the business experience necessary to make sound recommendations that are best for your school?

Cost Savings

mPowered IT:

We provide all services for a fixed monthly fee, which means you can set your school budget with confidence. Because we work to proactively keep your systems operational, the fewer problems you have, the more profitable we are. And that’s a win-win. What school wouldn’t want to have a trouble-free computer network?

Other Managed Service Providers:

Hourly-based MSPs profit from your school’s computer issues, so expect a lot of service calls. A major network issue can break the budget. Most MSPs have no real incentive to fix root issues – they don’t mind repairing the same problems over and over again.

Teacher or Staff:

This may seem more cost efficient, but the reality is, it strains your staff and takes precious time away from what they are there to do – educate. A pseudo IT person is unable to proactively monitor your systems, be in two places at once, or provide the level of technology guidance your school needs.

You focus on raising the achievement level of your students and let us take care of your network.