As demonstrated by your follow-up, and for them to be involved
with you, as demonstrated by their repeat business. To get involved
w2ith your customers, you've got to get to know them. Talk to
them when they visit your store, ask their opinions on merchandise,
solicit recommendations for items they'd like to see, and find
out how they use your products. The same goes for service
businesses-the more you know about your customers, the more you can
interact with them in meaningful ways.