Strong projected population and business growth across the City of Ryde over the next 20 years will place increasing demand on existing waste infrastructure and services. City of Ryde outlined a range of objectives and strategic initiatives central to addressing these challenges in its 2014 Waste Management Strategy.

Challenges

The Waste Branding Project was crucial in the effective communication of the council’s desired behaviours to a demographically diverse population in which over 40% of the population spoke a language other than English at home. A diverse housing mix added to the challenge, with an even split of high and low-density dwellings across the 16 suburbs that comprise the City of Ryde. As the Council was rolling out a new waste management strategy, it was important that this logistically complex operation was able to be both clearly and concisely communicated to residents, businesses and stakeholders.

Solution

Following a competitive tender, Icon was appointed to design and implement the new waste brand. Drawing on the key messages of ‘Smarter. Cleaner. Greener’, Icon in liaison with City of Ryde staff, created a strikingly modern logo with the accompanying tagline: ‘Be Waste Smart’. The new brand was then rolled out across Council’s waste services, starting with the 2015/16 Waste Calendar.

As the rebrand coincided with changes to household waste collection services, communications were carefully planned to communicate the intent, benefits and details of the new system. The waste brand was then rolled out across a suite of supporting collateral, signage, including Council’s new fleet of collection vehicles.

Outcomes

Initial feedback from the public has been extremely positive, with many residents welcoming their new, improved Waste Calendar and commenting on the fresh brand. And despite challenging timeframes, both client and agency were proud of the outcome.

Join the Icon newsletter

Your email

We love sharing our ideas, insights and everyday observations.
Take a second to sign up.