Support Tools

Contact Our Language Experts

Contact us for more information about the LanguageLine Solutions phone.

Tools You Can Use To Bridge the Language Gap

At LanguageLine Solutions, we understand the importance of supporting our clients to enable them to use our services efficiently and gain the best value possible from their investment. When you become a LanguageLine Solutions client, we will provide you with the tools necessary to train your staff and support your customers.

We provide our customers with a range of supporting tools and materials which raise awareness of the service amongst limited English speakers, provide support and guidance to staff and enhance the experience of using a LanguageLine Solutions interpreter or translator.

* Please Note: Charges do apply for these tools.

Tools To Support Your Staff

The LanguageLine Solutions® Phone*A one-touch solution to providing interpreter access, our dual handset phone promotes seamless conversation without having to share a single handset. Promotes a more natural form of communication and ensures confidentiality during sensitive discussions

Quick Reference Guide (QRG)*Keep this reference guide near your phone for quick access to an interpreter. It includes helpful tips to effectively work with an interpreter, saving you time and money.

Language Identification Poster*An A3 sized poster that is typically placed in areas such as waiting rooms and reception areas to make limited English speakers aware of the service and assist staff in identifying the language spoken. The poster includes statements in the top 20 most requested languages confirming that an interpreter is available and asking the limited English speaker to point to their language. Staff can then contact LanguageLine Solutions to arrange an interpreting session in the language identified.