Welcome to our site. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern we are relationship with you in relation to this website.

The term ‘us’ or ‘we’ refers to the owner of the website whose Registered Corporate Office is: 12450 Alameda Trace Circle #1628, Austin, Texas 78727 . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without [business name]’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Product Availability

Please note that, whilst, we try to keep our online stock figures updated, this being a manual process, is error-prone and thus, it may happen that our online software system may accept an order for an item that we may not have in stock. Under such a situation, the best we would offer is to refund the customer’s money back. Saree Exotica undertakes no responsibility for any loss, financial or otherwise, incurred by the customer due to such incident. No interest or any other charges will be paid to the customer for their effort and / or cost in originally transferring the funds to us or for the time duration that the funds lie with us.

Product Pricing

While, we use our best efforts in ensuring that all products are accurately priced, it might sometime happen that the price being displayed and the product being paid for was erroneously priced. If such a case happens, Saree Exotica will not be under an obligation to sell the product at the wrongly typed or maintained price. Under such a situation, the best we would offer is to refund the customer’s money back. Saree Exotica undertakes no responsibility for any loss, financial or otherwise, incurred by the customer due to such incident. No interest or any other charges will be paid to the customer for their effort and / or cost in originally transferring the funds to us or for the time duration that the funds lie with us.

Right to Refuse and Cancel the Order

Saree Exotica unconditionally reserves all the rights to refuse and / or cancel any order, either in part or in full without providing any reason to the customer. Under such a situation, the best we would offer is to refund the customer’s money back. Saree Exotica undertakes no responsibility for any loss, financial or otherwise, incurred by the customer due to such incident. No interest or any other charges will be paid to the customer for their effort and / or cost in originally transferring the funds to us or for the time duration that the funds lie with us.

Tailoring / Stitching

Saree Exotica offers various stitching services for a number of items that we sell. The cost of stitching may be quoted separately. We offer very basic stitching services and the expectations of the customer must be at par with basic stitching. For any advanced level of customization or designer work, the customer should purchase only the item from us and get it stitched at the tailor or designer of their choice. Our sizes are also approximates and may not exactly match the customer’s size.

For certain items we offer both, the option to purchase a pre-stitched fixed size item and the option to get the apparel custom-stitched. In the case of having customer’s purchased product custom-stitched, we rely on customer provided measurements. It is important that the customer provides accurate measurements to us. Saree Exotica may not be held liable, financially or otherwise, for any misfit garments resulting out of inaccurate measurements provided by the customer. If any alterations need to be done, it may have a cost implication. This cost can be communicated mutually before undertaking such alteration job.

Shipping

Saree Exotica will ship the products within the shipping time committed on the product details page. If there are 2 products to be shipped having different delivery times, Saree Exotica may, at its own cost, split the shipment for customer’s convenience.

In the rare cases that we may be delayed due to certain unforeseen circumstances, the customer will have the option to cancel the order for a full refund before the order has been shipped. Once the items have been shipped, the order cannot be cancelled, even if it was delayed.

Cash-On-Deliveryand Value Payable Post

COD facility is not available for orders having value more than RS 5000.00

Governing Law and Jurisdiction

This User Agreement shall be construed in accord with the applicable laws of India and subject to Surat jurisdiction.

International orders

Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.

Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.

All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order.

Where prices are quoted without taxes and custom duties, customer are are not entitled to tax or customs duty refunds. The price displayed for goods and services remain the same regardless of the country of delivery.

International Payments may be made by any of the methods indicated on our website in the currency you have chosen to pay. The settlement would happen in the chosen currency. You may be charged a processing fee by your card issuer incase you dont chose to pay in your local currency .Please check the same with your issuing card bank or society.

All Terms & Conditions apply.

FABRIC / WORK / FITTING

Many of our products are embroidered and therefore fragile in their usage. They may be hand embroidered or machine embroidered or in combination of both hand embroidery & machine embroidery. These garments should be worn with care and are mainly for special occasion wear.

There would be variation in embroidery, design, color or material as it is handmade and the combination is decided by the artisan at the time of processing. Two products from the same SKU or design may have variations in colors or embroidery because of handprocessing.

Check for the fabric for each product in the description. Please note that the product cost varies based on the fabric used.

A garment may have variations in patterns due to individual dyeing methods.

Please ensure that the first wash is 'Dry Clean' only, Heavy Embroidered products can only be Dry Cleaned.

Casual items should be washed separately in cold water and thoroughly rinsed (do not leave to soak). It is better to refer the wash cash instruction in the description of the product purchased.

Please note that due to hand dyeing methods used the colors are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the wash care instructions given.

All products with embossed or rubber prints should be reverse ironed.

Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. Extra beading is supplied. In these cases postage cannot be claimed in refunds.

Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell will evaporate once the garment has been removed from packing.

Each design or style comes with a fit based on the style chosen by the designer. The fit specification is provided in the description. Two different styles or designs may have different fits even if it is purchased for the same measurements.

Important: All garments are stitched based on the measurements you provide. Incase your measurements are not correct then you may not find the garment fit to match your expectations. It is important you give us the right measurements at the time of placing your order.

RETURNS

Our prime focus is to satisfy customers and hence avoid returns.

However, returns are acceptable only in case of unstitched / semi stitched products like Sarees / Lehengas / Salwar kameez., which are not readymade/customized from our end.

No returns are acceptable in case of readymade / customized / stitched products.

We may ask you to share images of products in case of defective items before return.

In case of return, you need to inform us about it within 12 hours of item received, along with reference images.

After finalization, return needs to be initiated within 24 hours.

Kindly ensure to return the product in the same condition with tags, otherwise return shall not be applicable.

Return shipping cost needs to be borne by customer.

No returns are acceptable on items purchased during sale.

Refund shall be processed within 3 working days of the receipt of item at our office and once it passes the further inspection process.