Any: You just want to browse the web, send and receive email, check your social media accounts etc. Watching TV and movies online, playing games and downloading large files are not a priority.

Fast: You want to use the internet extensively - from using email and Facebook, to streaming TV, movies, and music. You have a few people in your household who might be using the web at once.

Superfast: You want to download files quickly, stream TV and movies with minimal buffering, play and download games and more. You live in a gadget-heavy household with lots of people using the internet simultaneously.

The amount you download determines the broadband package you should get. Online video is particularly data-intensive, so if you plan to watch streaming movie and TV services you should choose a package with a generous or unlimited data usage limit.

Light: You plan to go online every now and then, to browse websites, check your email, and use social media sites like Facebook. You don’t plan to regularly download large files, watch lots of online video, buy music or play games online.

Average: You use the internet regularly, for browsing websites, checking email and social networks, downloading music, watching catch-up TV, and more.

Heavy: You are online for hours every day and regularly download large files. You use the internet extensively for entertainment - downloading movies and TV, streaming entertainment or playing games, for example. You may have a large household with multiple users going online at the same time.

The providers listed will depend on the level of service you require – some providers may be unable to offer their services in your area such as TV. For example you must live in a cabled area to be able to get Virgin Media TV or Fibre Optic broadband.

broadbandchoices covers all the major UK providers, and a number of the smaller ones. However, we recognise that there may be some ISPs that are not listed. This could be because they did not meet our stringent listing criteria or simply because they have not requested to appear in our results.

We are always keen to add new providers to our panel, so if you're a provider and want to be listed, please get in touch.

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We don’t want to show you a load of deals that you can’t actually get, that’s just annoying. So, by giving us your postcode we can just show you only the deals available where you live. Easy, and, contrary to popular opinion, we know it’s not always good to share, so we won’t be passing your postcode or details on to anyone else. Take a look at our privacy policy to find out more.

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Why do we need your postcode?

We don’t want to show you a load of deals that you can’t actually get, that’s just annoying. So, by giving us your postcode we can just show you only the deals available where you live. Easy, and, contrary to popular opinion, we know it’s not always good to share, so we won’t be passing your postcode or details on to anyone else. Take a look at our privacy policy to find out more.

Problems switching?

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0800 380 00680800 380 0068

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Why am I not seeing any deals?

We get availability information for broadband and TV from each provider, which we regularly check and update to make sure its accurate.

When you put your postcode into our calculator, we check it against the most up to date information we have, then list the results so you can see what your options are.

Since prices can differ significantly depending on where you live, we also get area-specific information from providers to make sure the prices you see are spot on.

However, it can still take some time before we receive the information from providers. You can check back in the near future to find the best deals for your area or, alternatively, you can contact the providers directly to check availability.

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Fibre/cable services at your postcode are subject to availability. You can confirm availability on the provider's website

‘Up to’ speeds

The ‘up to’ speeds you see are the providers advertised speeds. These are the download speeds that at least 10% of the provider’s customers actually receive. A package might be advertised as ‘up to 16Mb’ however the actual speed you will receive depends on a number of factors, including:

How far you live from your local phone exchange

The quality of the wiring used between your home and the exchange

The number of devices that are using your connection at the same time

Whether you are using a wireless connection (connecting via a cable is faster than wireless)

The quality of your router/antenna.

Before you sign up for a new broadband package, the provider should give you a realistic estimate of the speed you’re likely to receive - if they don’t offer this information, don’t be afraid to request it.

broadbandchoices would like to see clearer advertising of realistic broadband speeds, and encouragingly, Ofcom - the industry regulator - is also pushing to change the regulations so ISPs will have to advertise broadband speeds that at least 50% of customers can get.

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