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So I booked this hotel this past week. I go and check in and go up the elevator to the room. I get off and the 2nd floor smells like a nursing home. I'm usually highly tolerant so I'm just hoping at least the room is good since I don't plan on hovering around in the hallway anyway. I walk...

Thank you for taking the time to write a review of your stay. The state of your rooms as you described are unacceptable, and I sincerely apologize for your experience. I am retraining our housekeeping staff to remove any stained linen before putting them in rooms and our front desk staff to be more thorough with their inspections of rooms...

This place was great, so peaceful! Love that it had a mini kitchen. Bed was very comfy! Very, very clean and neat! Also in a perfect area, a couple restaurants near by also the mall is not far. Will be staying here again!

Nice stay. Great price and great amenities. I love the fact that there's a full kitchen.its also about a mile and a half off of the highway . The bathrooms were spotless and the bed was comfortable. Would stay again

It is so rewarding to see that you had a great stay at our hotel. t is truly an honor to read your kind remarks about our property, especially the fact that you enjoyed the fully equipped kitchen and our convenient location. Please feel free to contact me directly, at pml@extendedstay.com, with any additional comments or questions. It would be...

I looked at the review after I booked my stay - have to stay I was concerned. Upon arrival, I had a low expectation but it isn't really anything unusual. In fact, I find it a bit better than average. We got a room on the top floor and it was fun by best western type of standard. Nothing unusual...

We appreciate you taking the time to write a review and for choosing to stay with us. It is satisfying to see that we put your initial concerns to rest by providing suitable accommodations. It is also good to see there weren't any issues with your stay. We hope that you will give us the opportunity to provide you with...

This was my first and last time staying at any Extended Stay America Properties. What a colossal disappointment. I was not expecting a 5 star hotel, however as the rate was $160 plus tax/per night, I certainly expected better than what we received. We stayed for one night (one night too long). We were in the area for a family...

The room (206) was beat. The headboard had not been dusted in months. The counter tops are food and juice stained. The worse part was the mattress was urine soaked, not stained, soaked!
As I sat on the bed, we all know to pull back the covers, the sheet appeared to be unstained and clean. However, within second I was...

Thank you for your recent review of your stay. Please accept our most sincere apologies for your unpleasant stay. To prevent this from happening again, our team is making adjustments to our housekeeping routine. Thank you for your comments. Guest feedback like yours allows us to continue to improve our hotel. It would be our pleasure to have you stay...

Made reservations 1 week ahead for our return drive from NC to MA knowing we would face limited availability with a dog on Memorial Day weekend. Arrived at 10pm to be told our room would be available in 10 mins because it was being cleaned. Check in starts at 3pm. Why is the room not clean?? 15 mins later-not ready....

Thank you for writing a review of your stay. Please accept our apologies for the service and cleanliness issues you experienced. Our team is committed to satisfying our guests and we are very thankful for your feedback. Please know, I will forard four feedback on to our corporate office for further review. Again, I apologize that our hotel was not...

First the bad. Food left over from previous occupant in the fridge. Indicating housekeeping overlooked when cleaning. Hallway was smokey and room we got was a smoking room because they didn't have any room left, and it was a extremely smokey。so call ahead if u want to have nonsmoking room。the good is that the room was spacious, and bathroom was...

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced. Your comments were reviewed by the staff, and we review our cleaning and room inspection procedures to ensure your experience is not repeated. Still, I am glad to read that we were able to accommodate...

I booked a SMOKING room for a friend staying in town as a one resident stay for three nights. He is a male and I am a female. Without my permission (room in my name-again-female), the staff knowingly allowed him to change to a non-smoking room. I was charged $267.00 because he supposedly smoked in the room. While I understand...

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the situation you experienced. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will retrain our front desk staff to ensure your experience is not repeated. We continually work to improve our hotel,...

Facility is older and in need of a face lift. $80 plus $25 for our dog got us a full kitchen, and a breakfast of fruit, granola bars, coffee and tea. 1/2 mile down the road in Mt Laurel, the same $80 will get you a much nicer room at LaQuinta with microwave and mini fridge and your pet stays...

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were dissatisfied with your stay. I discussed your comments with the team, and we will be sure to share your feedback with our corporate office...

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Also Known As:

Extended Stay Mount Laurel

Mount Laurel Extended Stay

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