A leading global automotive manufacturer realized that its warranty costs were out of
control because several of the business functions across the organization, including
finance, sales and marketing, quality, and engineering, were unable to share data and
make timely tactical and strategic business decisions related to emerging warranty and
quality issues. The main operational obstacle was that they lacked real-time consolidated
data and the reporting and analytics tools needed to drive insights, reduce costs and
improve quality.

The Vice President of Quality realized the opportunity to enhance the brand, improve
quality and save cost by capturing vehicle-level data for analysis, decision making and
action. PwC leveraged its experience in the global automotive industry to assist the
company in defining and implementing the solution. The resulting quality analysis
system, which now has users in the Americas, Asia Pacific, Europe and the Middle
East, consolidates vehicle build, sales, warranty, and diagnostic data from multiple
applications. It collects raw diagnostic data from dealership garages and GPS/telematics-
equipped vehicles, processes that data into a usable format, and provides detailed
analytical reports in near-real time.

PwC helped the company take the initiative from strategy through execution, designing,
developing, testing, deploying, and maintaining multiple data repository and Business
Intelligence (BI) applications. For the first time, the company enjoys near real-time
visibility to data at a VIN level. From inception, the solution has consistently reduced
warranty costs by over five percent per year, a significant savings in real dollar terms.