Please note: Dealing Effectively with Co-Workers is printed on demand as ordered. The Handbook and Trainer’s Guide may not be returned.

Course Description: Dealing Effectively with Co-Workers focuses primarily on behavior among co-workers. This course introduces information about social behavioral styles and how the different styles affect communication among co-workers. Students will identify their own base preference group and learn what creates the challenges with his/her behavioral opposite. Students will also learn strategies and guidelines for dealing with difficult co-workers and the resulting conflict.

Audience: Bank personnel at all levels.

Learning Objectives: After completing this course, students will be able to:

Identify elements that contribute to individual perspective

Describe how perspective drives actions and behaviors

Describe how behavior choices impact the work environment

Describe the characteristics and behaviors of the four base preference groups

Explain the differences found in the same base preference group

Describe how to look at things from a different perspective

Describe the benefits and challenges of working with behavioral opposites

Use the five steps to enhance the working relationship with a difficult co-worker

Describe the benefits of focusing on what someone else finds important