Many early adopters of social and collaborative technologies were keen to try out different tools and services to see how they might work in a business environment. These pioneering toolsets have now converged to a much more defined set of products and application areas, albeit that any given social application can be solved with a number of different tools.

In this report, look at the business drivers and adoption levels for social business, the benefits and issues being highlighted by users, and what platforms and infrastructures are being used for delivery. Gain insight into: