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The hotel itself was very characteristic and had beautiful views
The only thing that spoilt it were the rude staff, fine tune your customer service and I would give it a four star
The reception staff were very helpful, the rest and bar were somewhat rude and arrogant

Hotel is next to the gondola and has a drying room for your boots and space for ski equipment. Very cozy hotel with indoor pool, restaurant and bar. No need to go anywhere after a long day of skiing. Views of Matterhorn from our patio!

I was very, very disappointed with this hotel, in particular the owner's approach to service. This is the Lerjen-Perren family.
My family needed to change a reservation on a train to Milan and asked the front desk for help. The owner refused to help. Instead he sent my wife, who was on crutches with torn ligaments in her knee, to...
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LOVED THIS PLACE!! My wife and I stayed here as part of a ski trip and it could not have been better. Walking distance (ie 100 ft) to the bottom of the Matterhorn Express skilift. The best part was that my wife and I could go at separate times. I wanted to get fresh snow and she would sleep in...
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Dear Berghof visitor
Thank you very much for your review.
We are happy that you praise our location, kitchen, room, swimming pool, patio, smoking and game room.
Yes, we know, our front desk is a bit messy and we will improve it.
We will amend our breakfast buffet a bit each season. Perhaps, you have a good suggestion?
Yes, we...
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We went to Zermatt twice and stayed at Hotel Berghoff both times. We certainly plan to go back again. The most important criteria for us in choosing a ski hotel is 1. location (want to be as close as possible to the ski lifts) and 2. food (want to have gurme food in the evenings). Berghoff is just perfect for...
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Regina L, Inhaber at Hotel Berghof Zermatt, responded to this review

Hello from Zermatt and the Berghof
Thank you very much for your kind assessement.
All the best and with great pleasure on another occasion.
Family Lerjen-Perren and team
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We were a family of four staying in a Zermatt apartment and desperate for a swim. The tourist office has a list of hotels whose pools are open to non residents and Berghof seemed the most reasonably priced. Sauna etc only open from 4pm but well worth it-two pools with jacuzzi areas, steam room, sauna, tropical showers and chill-out area...
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We were recommended to the Hotel Berghof by the Hotel Matterhorn Focus, as they were full for one day of our stay in Zermatt. The management of the Focus could not say enough nice things about the Berghof, althoug I believe there is no common ownership. We understood quickly why all the compliments were given.
The Berghof staff came to...
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The popular quote does summarize the essence of this hotel. The owner family and the entire staff do everything to make you feel at home. Last time that I was able to appreciate such a high level of hospitality was in Asia. It would however be great for other (unfortunately many) Swiss hotels to take example on the Berghof experience....
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Recently spent a weekend in Zermatt for an early pre-season ski. I have been to Zermatt many times, but this was my first stay at the Berghof, and it won't be the last. Yes, the location is unparalleled - right next to the Gondola station. Yes, this is a little ways from town, but a nice walk. The hotel itself...
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Amenities

Highlights

Restaurant

Pool

Room Service

Bar/Lounge

Free Breakfast

Fitness Center with Gym / Workout Room

Spa

Free High Speed Internet ( WiFi )

About the property

Pets Allowed ( Dog / Pet Friendly )

Wheelchair access

Things to do

Restaurant

Pool

Bar/Lounge

Fitness Center with Gym / Workout Room

Spa

Hot Tub

Room types

Suites

Non-Smoking Rooms

Internet

Free Internet

Public Wifi

Free High Speed Internet ( WiFi )

Services

Children Activities ( Kid / Family Friendly )

Room Service

Shuttle Bus Service

Free Breakfast

Dry Cleaning

Laundry Service

Additional Information about Hotel Berghof Zermatt

Address: Winkelmattenweg 18 | 3920 Zermatt, Zermatt 3920, Switzerland

Location:Switzerland > Swiss Alps > Canton of Valais > Zermatt

Price Range (Based on Average Rates):
$

Hotel Class:4 star — Hotel Berghof Zermatt 4*

Number of rooms: 8

Reservation Options:

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Hotel Style:

#28 Spa Hotel in Zermatt

#33 Luxury Hotel in Zermatt

#46 Romantic Hotel in Zermatt

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