If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed

Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund

If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

Exceed limit

Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

The 3-D security code failed

Please make sure that:

1. Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.

The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.

Verification failed

If your order has been closed for security reason, your payment will not be deducted by AliExpress. However, some banks would hold this payment in this situation. Usually the bank will reserve the payment for up to 7 business days before releasing back to the card holder. If you have any concern about your payment, please be advised to check with your credit card company for details.

WARNING:

Do not buy on Aliexpress without this browser extension!

Aliexpress Superstar is an amazing browser extension, which will help you to save money and protect your purchase when shopping on Aliexpress. This unique tool has a lot of great features. Here are some of them:

1. Tracking price history on Aliexpress and GearBest.

2. Convert prices to any 160 world currency.

3. Find same products from other sellers for better price.

4. Seller rating analysis will tell you, if it is safe to buy the product.

5. By using right click, you can find any product on Aliexpress by image search.

6. Purchase protection period – our tool will notify you always, when protection period is expiring.

WARNING:

Do not buy on Aliexpress without this browser extension!

Aliexpress Superstar is an amazing browser extension, which will help you to save money and protect your purchase when shopping on Aliexpress. This unique tool has a lot of great features. Here are some of them:

1. Tracking price history on Aliexpress and GearBest.

2. Convert prices to any 160 world currency.

3. Find same products from other sellers for better price.

4. Seller rating analysis will tell you, if it is safe to buy the product.

5. By using right click, you can find any product on Aliexpress by image search.

6. Purchase protection period – our tool will notify you always, when protection period is expiring.