"We deal with Western Union money transfers and every little detail has to be checked and double-checked which is hard to try and do if the customer is on the phone. You're not getting their full attention.

"I know if I have to take a call in the shop and a customer comes in, I can't deal with the two at the same time.

"About 99% of people who come in want a copy for their shop or whatever business they are in. We have not had one negative reaction."