Prior to attempting the installation, update, or repair of the Blackbaud software on any workstations, please review and complete the following:

Log onto the workstation with a domain or local Windows account that has local administrator rights.

Ensure that no other programs are running, especially Microsoft Office including Outlook.

If you are updating the client/workstation components on your web server, then stop the IIS Admin service first, perform the update as set forth below, and then start the IIS Admin service when completed.

Run Setup.exe and follow the prompts to install the prerequisites and install the software.

When the installation is complete, launch the software. If a patch has been applied to the server, the workstation should recognize it and prompt to apply it.

If using an operating system that has User Account Control (UAC) enabled, then right-click on the shortcut for the Blackbaud application and select "Run as administrator" the first time you attempt to log in. For more information, see the Installation Article for those systems.

Launch the software via the desktop or start menu shortcut. If a version update or patch has been applied to the server, the workstation should recognize it and prompt to apply it.NOTE: If the software update is not recognized and you are not prompted to apply it, you may need to update it manually. To do this, follow steps 1-3 for how to install on a new workstation (above).

Follow the prompts to install the software update.

If using an operating system that has User Account Control (UAC) enabled, then right-click on the shortcut for the Blackbaud application and select "Run as administrator" the first time you attempt to log in. For more information, see the Installation Article for those systems.

2. Choose the option to "Repair" the installation and follow the prompts.

If using an operating system that has User Account Control (UAC) enabled, then right-click on the shortcut for the Blackbaud application and select "Run as administrator" the first time you attempt to log in. For more information, see the Installation Article for those systemsNote: A repair operation will reset the version on the workstation to the base, non-patched version, so if a patch was previously installed before the repair, then re-apply patch.

-OR -

Windows 7, Windows 8:

Click Start, Control Panel, Programs, Programs and Features

Highlight the appropriate product (e.g. The Raiser's Edge 7 or The Financial Edge) and click Change or Repair.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Select the Repair option and proceed with the update by following the prompts.

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