C202 – Success Does Not Equal Value

Despite clear success with clients and following professional best-practice in its sector, the Library of the European Parliament found some of its primary stakeholders, the individual members, to be skeptical of its value. Continuing from work on the real use of information by parliamentary representatives, the library focused on what “value” could mean in this context and how it could be increased. The conclusions were challenging - echoing other work on value in libraries, as reported by Megan Oakleaf for ACRL, but have sparked creativity and a new direction. Gain insights and ideas to use in your organization from the lessons learned in this library.