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Avg. Dealer Rating: (10 reviews)
"I had a great experience with Benjamin, Shawn and everyone at Infiniti. I purchased this vehicle and have appreciated everything they did to make it possible, as well as all of the effort to follow up to make sure I am happy with my purchase."

Avg. Dealer Rating: (10 reviews)
"Had several text msg. Back and forth, multiple email exchanges. Bottom line is the price is the price and the trade in is so low it was very obvious what was going on. Screw the buyer coming and going. Got the feeling from them if you have to negotiate the price, then you probably can't afford it.
Sent a screenshot of where their price stands among their peers and the contact was terminated from their end. "

Avg. Dealer Rating: (10 reviews)
"Contacted dealership and requested pictures. I received a response almost immediately that someone would be contacting me soon. (The dealership was closed when I messaged them) Justin emailed me pictures the next day and I worked out a time to see the Highlander and was very satisfied with Justin, Josh and the other staff at Infiniti of Cool Springs. It was a great experience from start to finish! I love my Highlander!!"

Avg. Dealer Rating: (10 reviews)
"The internet saleswoman, Laura, was the only one concerned about customer experience. In person the others were not helpful and in many ways rude. I am sure it is because they are only infiniti dealership in area. I wentboutbof state to purchase.
"

Avg. Dealer Rating: (10 reviews)
"Really wanted vehicle they had on lot
through the website but salesman that
called me didn't try to work with me at
all. He didn't try to take any off the price
or even run some numbers to make the
deal work. Then the next week I see
online they took another $1000+ off the
price and of course it sold!! It was very
discouraging. Had I been there in
person, they would have had to run the
figures and see if we could make a deal!
I was very disappointed! "

Avg. Dealer Rating: (10 reviews)
"First let me say that I am going to buy a QX56 and I wanted to do business locally. For whatever reason, the Cool Springs Infiniti dealership has refused to communicate with me. My guess is that I found a price thru Truecar.com that they are unwilling to sell this vehicle for, even though when I talked with Nathan he said they were a participating True Car dealer. I have been in for two test drives with Ed and have spoken with their customer relations person, Donna. Despite multiple voicemails and emails to all of these folks, I have not been able to speak with anyone regarding purchasing a vehicle from this dealership. Their only offer was for essentially MSRP on their vehicle and a lowball offer for my trade-in. I have negotiated a price from another Infiniti dealer that is over $5,000 less than that of my local dealer. My only hesitation is that I will have to use their service department for warranty work and can only hope they are more responsive."