Govt helplines dispose over 90 pc cases, Kisan call centre a hit

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Barring a few hiccups, the helplines launched by the State government for public to highlight various grievances have been benefiting the common man and also addressing a wide range of queries.

Chennai:

One of the most contacted helplines is Kisan call centre, 1551 or 1800 180 1551, where more than 2 lakh calls are received every year. In general, experts handling call centres guide farmers and solve problems on the spot. “It is by and large helpful to farmers,” said PR Pandian, president of TN Federation of All Farmers Associations.

The Amma call centre number, 1100, is another helpline for general grievance. Their petitions are submitted to government officials is tracked and solutions are obtained. “The call centre holds the record of disposing more than 96% petitions in 2018,” an official said. The exclusive helpline for women, 181, was inaugurated recently. Child line, 1098, is another active helpline functioning to solve cases related to kids in danger. More on P6