by
RAJANI KANT
AA1032
For partial fulfillment of the requirements of final year MBA curriculum of Two years Full time MBA (Industry Integrated) Programme.

Submitted to:

Through

STUDENT’S DECLARATION

I hereby solemnly affirm, declare and state that report titled “AN ORGANIZATION STUDY ON SAIL BHILAI” was done by me with due diligence and sincerity and this report based on that study is a bonafied work by me and submitted to ANNAMALAI UNIVERSITY through RAMAIAH INSTITUTE OF MANAGEMENT SCIENCES under the guidance and supervision of GUIDE’S NAME, Faculty RIMS is my original work and not submitted for the award of any other degree, diploma, fellowship or other similar title or prizes.

PLACE:BANGALORESignature:
DATE: ENROLLMENT NO

CERTIFICATE FROM THE GUIDE

This is to certify that the project report titled “AN ORGANIZATION STUDY ON SAIL BHILAI” by Rajani Kant, AA1032 carried out in partial fulfilment for the award of degree of MBA (Industry Integrated) programme of Annamalai University at RIMS, Bangalore under my guidance and direction. This study report is an original work and not submitted earlier to any University/Institute.

PLACE: BANGALORESignature:
DATE: Mr.Aruldos Vithakan

Acknowledgement

As I come to the completion of my organization study, I would like to thank all those who have guided and mentored me through this study. For me success is just not my effort, but all those who have helped me walk through this phase. Firstly, I express my heartfelt gratitude toDr. M.R. PattabhiramDirector, RIMS, for giving me this opportunity to experience a work atmosphere and learn the various dimensions of an organization. I would also like to extend a word of appreciation to Dr. Y. Rajaram Dean, RIMS, for encouraging and supporting me in all my endeavours I thank my internal guide,Mr.AruldosVithakan Professor, RIMS, who has constantly mentored and guided me. I express my special thanks to Mr A.VFulay, Dupty Manager-HR, Sail Bhilai, who showed his generosity by letting me, carry out my Internship in this prestigious organization. I also convey my utmost gratitude to Mr NIKARHI, Asst Manager-HR; Sail Bhilai,, who was kind enough to guide me through my study and helping me out in all possible manners. I also extend my heartfelt thanks to all the people of SAIL, who guided me through my Internship and helped me get desirable results. Lastly, I would also thank my parents and almighty for showering their blessings over me and leading me in all my endeavours.

PREFACE

“Necessity is the mother of invention” New formats of all organisations are to create new planning, strategy and implement those things to get a better result compare to competitor. SAIL in one of the largest steel producing company in India. So their planning and strategy should be remarkable, and they are doing this very well. SAIL (BSP) change their plan, strategy according to the market demand, competitor.

This project is also a sincere attempt of mine to discuss about the M &SP of BSP and to find out importance of customer connect programmes how these are playing a major role in customer relation in steel sector, those are emerging formats of steel sector.

While doing this project I had learnt a lot which I would not have been able to know had I not pursued this project in my summer training. “Continuous enhancement is the key factor to success in every sector, steel sector also” In the project the customer expectations and aspirations have been dealt with to analyse the quality of product and services provided by BSP and what customer wants from them, and how much they are satisfied with the present quality of products and services. The project has tried to recommend ways of enhancing customer satisfaction by the quality of products and services provided by BSP to use those qualities of...

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