Frequently asked questions:

TripSource was designed exclusively for BCD travelers to make your trips more efficient and less stressful. Not sure if BCD Travel is your travel management company? Check with your travel manager to confirm.

The experience is consistent on both platforms with the exception of push alerts which are specific to the app experience. Notifications on TripSource.com can be viewed via the message center or can be sent directly to your phone by opting-in for SMS message. The site and app share the same user name, password, and itinerary information, so you can use both platforms seamlessly.

iPhone or Android users:
Download the app from the Apple App or Google Play Store. Open the app and register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us.

Web browser:
Visit tripsource.com and click on “Get Started” in the menu at the top right corner. Register with your company email address and password of your choice. Your password must contain at least 8 characters, upper and lower case letters, and numbers. If you have trouble registering, contact us.

Forward your supported itinerary confirmation email to plans@tripsource.com, and we’ll match it to an existing trip folder, or create a new trip folder as needed. In addition to American Airlines, find the list of supported email providers here.

iPhone:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Tap Account > Share My Trips > + (in the top right corner). Select a contact from the list and tap “Add.” To share only certain trips, tap the box with an arrow in the top left corner of the trip folder, and then tap “Share via Email.”

Android:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Tap Account > Share My Trips. Select a contact from the list and tap “Add.” To share only certain trips, tap the menu icon in the top right corner of the home screen and then tap “Share via Email.”

Web browser:
You can set up TripSource to auto-share all of your trip details by adding a “Follower.” Click “Add Followers” from the "Share my Trips" module at the bottom right of the home screen and enter the email address. To share certain trips, click the “Share” button in the center of your trip card on the home screen and then click “Share via email.”

A “Follower” is a contact designated by you that will automatically receive all of your trip details including information booked by BCD Travel, outside bookings, and manually added information until they have been removed from your list of “Followers.”

Yes, after you have registered for TripSource using your corporate email address, you can add your personal email address to your profile by tapping Account>Import Trip Item and the + icon in the top right. We’ll send you a confirmation email, and after you confirm your personal email, you can forward itinerary confirmation emails to plans@tripsource.com and they’ll be synced to your account.

Note: Arranger is available only on the desktop version or TripSource, and to those using TripSource Profile Manager (TSPM) as their primary profile management tool. Both the arranger and traveler must have a TripSource account and a TSPM profile.

If you booked your hotel in TripSource, you can cancel it by opening the reservation and tapping "Cancel Booking." Cancelation policies vary, so be sure to check the policy area for cancelation guidelines. Once your hotel cancelation has been processed your hotel card will be removed from your trip folder.

To cancel a hotel reservation made outside of TripSource, contact the hotel directly or log in to your online travel booking tool. You will need to manually remove the trip card for these canceled reservations.

If you have used your business email address as an additional or personal email address under Import Trip Item, you will need to delete it there first. If you do not do that first, you will receive an error stating that the email address is already in use. Once that’s been done, you will need to re-register using your new business email address. Any trips booked under your previous email address will not display on your new account. Past trips will be visible on your old account for up to 30 days after travel.

If you cannot save updates in TripSource, try making the update on your online travel profile. These changes should then sync to your TripSource account. If you are still having issues, contact your Travel Adviser.

Credit cards you add or update in TripSource are only available for use in TripSource. These updates will not be synced to your online travel profile for use with a traveler adviser or on your online booking tool.

Yes, TripSource allows you to store up to 4 credits cards. These cards will only be stored in TripSource, and will not be synced to your online travel profile for use with a travel adviser or on your online booking tool.

To make changes to your name in TripSource, contact your company’s HR department or edit your name in your online travel profile. These changes will sync into TripSource automatically. If you need further assistance, contact your BCD Travel Adviser.

Mozio, a BCD Travel ground transportation partner, can help you find and book discounted transportation to and from the airport. For additional information on Mozio related services visit their website.

BCD Travel has partnered with Mozio to help you find and book the best transport to and from the airport.

You are receiving this email because our records indicate your flight was delayed and eligible for a claim. You should receive an email within 4 business days of your flight ending. If you haven’t received a claim alert email within 5 business days after the end of your flight, your flight delay was most likely not eligible. To confirm eligibility, visit AirHelp.com and enter your flight details.

BCD Travel has partnered with AirHelp to work on your behalf to identify instances where the airlines may owe you money for a delayed, cancelled, or overbooked flight, originating or ending in Europe. AirHelp has a “no win, no fee” pricing model. If successful, AirHelp will charge a fee of 35% which will be deducted at claim pay-out.

The following criteria is required for a flight to be considered eligible:

The flight is either on a Eurpoean Union (EU) based airline, or arriving to / deperating from an EU airport

Flight delayed three hours or more due to factors within the airlines control

Delays due to Force Majeure are not eligible for compensation.

United Kingdom (UK) flights are still eligible for compensation. If the UK changes their position on this regulation, flights arriving to the EU / departing from the EU will still abide by the regulation regardless of origin / destination.

Claims can amount between €125 and €600 depending on flight duration, delay type, and delay duration. Claims can take from 3-6 months to be processed and paid out. Compensation is sent via a bank transfer or check.
This is usually not considered taxable income; however we recommend that you confirm this with your country’s tax laws.

You may not submit a claim with both the airline and AirHelp; multiple claims cannot be made for the same delayed flight. While you can submit a claim with the airline directly, the process can be complex, time consuming, and often does not result in successful pay-out. This is why BCD Travel has partenered with AirHelp; to ensure that you receive the compensation you’re entitiled to.

Reservations made with BCD Travel will be available in the TripSource skill. Third-party itineraries forwarded to the TripSource app and manually added trip details will not be available in the TripSource skill.

Only one TripSource account per Alexa account is supported. If you want to switch TripSource profiles, disable the skill to unlink your account and re-enable the skill to link a new TripSource account.