Always keep the drip tray filled with water (depending the model). This allows any running off juices and fat to dissipate in the water thereby preventing smoking and flare-ups.You will see some smoke during the first use. This is normal and will not continue for long. If you continue to see smoke, be sure the grill plate has been cleaned properly.

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The water you add for the cooking process will create a cool zone, below the cooking surface, into which all the grease will fall and be kept, preventing it from burning on a hot surface and causing fumes or flare-ups.

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The products can be fully dismantled for easy cleaning. Grid, cooking plate and water reservoir can be cleaned in the dishwasher. The body of the grill should be wiped down after each use. Never immerse in water.After use, switch off and disconnect your BBQ, wait until fully cooled before cleaning. Grids, handle and base can be wiped with a sponge and washing-up liquid.The heating coil is not to be cleaned. If it is really dirty, wait until it has cooled down and wipe with a dry cloth.

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Find more detailed information in the Guarantee section of this website.

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How to better use my product

How can I avoid smoke and odour from my barbecue?

Always keep the drip tray filled with water (depending the model). This allows any running off juices and fat to dissipate in the water thereby preventing smoking and flare-ups.You will see some smoke during the first use. This is normal and will not continue for long. If you continue to see smoke, be sure the grill plate has been cleaned properly.

Can I use foil for specific recipes or potatoes?

No, you should never use foil on the product - "foil wrapped parcel" style cooking is not allowed.

Why do I need to add water in the water reservoir?

The water you add for the cooking process will create a cool zone, below the cooking surface, into which all the grease will fall and be kept, preventing it from burning on a hot surface and causing fumes or flare-ups.

What utensils can I use on my BBQ?

Only use wooden, plastic or thermoplastic utensils. Metal utensils can damage the non-stick coating on the contact grill.

Maintenance and cleaning

How can I clean my BBQ?

The products can be fully dismantled for easy cleaning. Grid, cooking plate and water reservoir can be cleaned in the dishwasher. The body of the grill should be wiped down after each use. Never immerse in water.After use, switch off and disconnect your BBQ, wait until fully cooled before cleaning. Grids, handle and base can be wiped with a sponge and washing-up liquid.The heating coil is not to be cleaned. If it is really dirty, wait until it has cooled down and wipe with a dry cloth.

Technical support

My BBQ does not grill properly.

If you are located in a windy place, the cooking surface might cool down and grilling will take longer.

Various topics

Where can I dispose of my appliance at the end of its life span?

Your appliance contains valuable materials which can be recovered or recycled. Leave it at a local civic waste collection point.

Where can I buy accessories, consumables or spare parts for my appliance?

Please go to the “Accessories” section of the website to easily find whatever you need for your product.

What are the guarantee conditions of my appliance?

Find more detailed information in the Guarantee section of this website.