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iPF Noob

When i try to open Safari on my iPad4, I get a google message saying server can't connect and then a CenturyLink screenActiontec C1000A Modem Configuration at top saying "connected" on the left side with flashing lights saying Access Denied, Access Restricted, Access to the Internet has been restricted by your network administrator, contact your network administrator for additional support.

CenturyLink has no idea where it came from and doesn't know anything about iPads. Does anyone know what the solution to this problem is? Thank you!
PJ

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Super Moderator

Staff Member

When i try to open Safari on my iPad4, I get a google message saying server can't connect and then a CenturyLink screenActiontec C1000A Modem Configuration at top saying "connected" on the left side with flashing lights saying Access Denied, Access Restricted, Access to the Internet has been restricted by your network administrator, contact your network administrator for additional support.

CenturyLink has no idea where it came from and doesn't know anything about iPads. Does anyone know what the solution to this problem is? Thank you!
PJ

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Hi PJ!

Go to Settings - General - Restrictions and take a look if it's enabled, especially Safari.

Restrictions can also be enabled or enforced using a profile (typically installed when using the device for business or education purposes). You can check for installed profiles in Settings - General - Profiles. For additional information, contact the administrator or the person who installed the profile.

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iPF Noob

Thank you. I don't see 'profiles' in my General Settings. Restrictions are not enabled but when I do enable them, I still don't see any 'profiles'.

After my carrier couldn't determine why I'm getting that restricted message from them, they suggested I call Apple Support. They think I've been hacked on my iPad. Other people's iPads can connect to my wifi but not me.

Go to Settings - General - Restrictions and take a look if it's enabled, especially Safari.

Restrictions can also be enabled or enforced using a profile (typically installed when using the device for business or education purposes). You can check for installed profiles in Settings - General - Profiles. For additional information, contact the administrator or the person who installed the profile.

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Super Moderator

Staff Member

Thank you. I don't see 'profiles' in my General Settings. Restrictions are not enabled but when I do enable them, I still don't see any 'profiles'.

After my carrier couldn't determine why I'm getting that restricted message from them, they suggested I call Apple Support. They think I've been hacked on my iPad. Other people's iPads can connect to my wifi but not me.

Click to expand...

In this case it would be the best solution to call Apple support, as you've been told before.

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iPad Legend II

It sounds like you are automatically connecting to a CenturyLink wifi hotspot that you do not have authorization for. It is automatically routing to it's default page for authentication whenever you access Safari.

Go to Settings > Wi-Fi and see what your are connected to. If it is the unwanted CenturyLink site, then tap the blue arrow to the left of the network and choose Forget Network. This will keep it from automatically connecting again later.

Now choose the wi-fi network you normally use.

Below the list of available wi-fi networks you'll see Ask to Join a Network. If you have this on the iPad will ask you if you want to join a network whenever it does not have a connection but sees one available. If you say yes, it will attempt to join the network. From then on, whenever you are near that network it will automatically join it.

I suspect you said yes, once a while back, and ever since the iPad has automatically joined that network whenever it is in range. Joining a network is not the same as actually having internet access through it, thus the default site that you can't get past (because you're not authorized on the network).

Unless CenturyLink is your ISP, and you are connected to the right Wi-Fi network. In which case I have no idea.

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iPF Noob

It sounds like you are automatically connecting to a CenturyLink wifi hotspot that you do not have authorization for. It is automatically routing to it's default page for authentication whenever you access Safari.

Go to Settings > Wi-Fi and see what your are connected to. If it is the unwanted CenturyLink site, then tap the blue arrow to the left of the network and choose Forget Network. This will keep it from automatically connecting again later.

Now choose the wi-fi network you normally use.

Below the list of available wi-fi networks you'll see Ask to Join a Network. If you have this on the iPad will ask you if you want to join a network whenever it does not have a connection but sees one available. If you say yes, it will attempt to join the network. From then on, whenever you are near that network it will automatically join it.

I suspect you said yes, once a while back, and ever since the iPad has automatically joined that network whenever it is in range. Joining a network is not the same as actually having internet access through it, thus the default site that you can't get past (because you're not authorized on the network).

Unless CenturyLink is your ISP, and you are connected to the right Wi-Fi network. In which case I have no idea.

Click to expand...

Unfortunately Centurylink IS my ISP and I am connected to the right Wi-Fi network! Therefore, I think I will have to find a new ISP. I'm bundled through Dishnet and each is blaming the other. :-(

the application has been restricted by your network administrator centurylink

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