Sierra Installation on a PC

Windows 8 or 8.1Run as administrator is the crucial difference for Windows 8 and 8.1 When you are ready to do the install, Right-click on the installation icon, and select "Run as administrator." It will probably have a little Windows security shield next to it. Depending on how permissions are set up for your computers, you may need to contact your local IT department to make this step possible. The setup package is already set to run Sierra in Compatibility mode (necessary starting with Windows 8), and that should be enabled by running as admin.

Command Window shows the interim window that appears while Sierra is installing.

The jar files will be loading at the bottom of the screen. It will take several minutes for Sierra to download jar files, especially the first time.

Once the jar files are downloaded, you can login to Sierra.

Note: The self-check requires a special configuration, so you will need Marmot's assistance. Self-check logins depends on the location.

Sierra: Upgrade Requirements

Upgrades to the Sierra system will normally require downloading update to all workstations running the Sierra Desktop App.

You must have administrative rights to the Sierra application folder (normally “C:\Sierra Desktop App”) for the updates to download and save successfully.

Please check with your IT department to confirm that these rights are in place.

Marmot recommends that these rights be continuous rather than just during upgrades.

Sierra Configuration Troubleshooting

Configuration file has incorrect server

On your computer, browse to the "C:\Sierra Desktop App" folder.

Right-click the "iiirunner.lax" file and selct "Open with". Extensions may be hidden, in which case you would look for "iiirunner" with a file type of "lax"

Select Notepad as the application you'd like to use to open the file.

In the "LAX.COMMAND.LINE.ARGS" section, make sure the line reads as follows: