Problem remains - I can't update the program All my replies to A.T. Romano trying to help me with Prem elements 13 are being wiped and only blank replies delivered to the forum. Plus I go to the forum link but cannot find any 'reply' button. Why? Is this censorship or what is happening? Meantime I still cannot download manager to get any program updates. Win 7 pro / Prem. Elements 13 64bt - so I cannot access any program updates at all. Vince

Well you're replying to this thread, so I don't know why you can't reply to the other one. Your messages arrived completely blank, they were not edited or moderated by our system - you'd have been notified if there was a keyword rejection.

I moved it back since it's asking the same question - the reference to blank replies was secondary.

I do not know if Dave Merchant is a moderator. If so, he should have the tools to help resolve this matter.

That's what my profile says. We cannot see the inbound email submissions in their raw form but we can see if a post has been filtered or moderated - in these cases they haven't, so the entire email body is being ignored. It's possible there's an invalid sequence in the headers so the entire message is flagged as a signature block, since those are filtered out. kissakikai's posting some messages just fine but he's not explained how he's doing it, so I can't be of any further help.

I was waiting for you and Dave Merchant to conclude your discussions on your empty post replies. Since he has evaluated your situation and gone into the reason why he can't be of any further help, then let us continue.

For now my messages to you will have to be read only because of the reply issues.

1. Please go to your home computer (no mobile device). In the browser (Firefox or Internet Explorer), type in the Adobe address http://www.adobeforums.com, sign in there with your Adobe ID and Password. Go to the Adobe Premiere Elements Forum where you search for and find your thread. Open the thread and try to reply to one of my messages by clicking the Reply button. Do you now see the Reply button to do that whereas before you could not.