Any questions related to this product, we will try our best to provide a response.

No

Title

Name

Date

Delete

9

Time to open dispute?

Daria

2019/02/03

Well I guess it's time to open a dispute in PP. 30 business days from the day you confirmed the order have already passed. And I could wait a bit more (the delays are a common problem with BJD companies),but the fact you don't answer any letters makes me think that you just disappeared with our money and there is nothing to wait.

8

Is there a new email address? Can i ask for it?

Cintia

2019/01/06

I need to get an answer i have ordered a doll but didn't got any answer, i know that its hard to give answer to all the customers in this time but can i have an answer about my questions? It would mean me a lot,thank you for your help. 😊

7

Please don't ignore your customers!

Concerned Customer

2018/11/30

I ordered this item November 12, 2018. I payed in full on the same day.
I have not received a confirmation email. I have contacted you via the email provided at the bottom of the site and on the order page. You have not responded.

Please don't ignore your customers. I am worried.

6

How can I contact you?

Daria

2018/11/24

Hello! I've written 3 letters to your e-mail this and last week, but didn't get any answer. It makes me a bit nervious because I was going to make an order, but how can I if there is no contact? I made several orders here a few years ago and there was no problem in communication... Actually my main questions were: do you still have MSD dolls for this event (you said there was only 20) and how many dolls can you send in one parcel?
Sincerely,
Daria

5

Layaway plan

Sabrina

2018/10/26

i ordered this product. i asked twice about Layaway and got no answer. i never got an order confirmation mail but the order is in my account. can you help me please?!

best wishes

Sabrina

4

Caught your lies

Angry customer

2018/10/23

Hello.
People that ordered dolls in january and july already tried to contact you multiple times on the board and via email. You NEVER gave a response since September 2018!!! So don't say: please contact us.

You send shipping notices that are not true just to avoid PayPal claims, you never give a tracking number and the orders are still on item processing.

I call this scam!

3

[Re] Caught your lies

April Story

2018/10/24

Hello
Is that you, the buyer?
We currently have a problem with the mail account and use new mail.
So there are some emails that have not been contacted before.

The important thing is that there are no orders that we have not shipped in January or July.
Show us who you claim to be.
Otherwise, we will file a lawsuit based on your information.

Angry customer wrote :
>Hello.
>People that ordered dolls in january and july already tried to contact you multiple times on the board and via email. You NEVER gave a response since September 2018!!! So don't say: please contact us.
>
>You send shipping notices that are not true just to avoid PayPal claims, you never give a tracking number and the orders are still on item processing.
>
>I call this scam!

2

Questions

Julia

2018/10/18

Hi people who paid for dolls in January and July of this year say they still have not received their dolls. Before today your news said you discontinued selling dolls at the end of September, but now it says November. Are you still in business and will people who ordered get their dolls?

1

[Re] Questions

April Story

2018/10/18

Hello Dear

There are no January orders that have not been shipped.
Anyone who says they have not received the goods, please ask them to contact us directly. please.

It was first stopped in September.
But this was not clearly known.
This part is now discussed again and decided in November.
Thank you

Julia wrote :
>Hi people who paid for dolls in January and July of this year say they still have not received their dolls. Before today your news said you discontinued selling dolls at the end of September, but now it says November. Are you still in business and will people who ordered get their dolls?