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At this point you’ve worked very hard to collect the invoice from your customer directly; you have made numerous phone calls, sent emails, left messages, and sent three previous collection letters. At this point it’s time to let someone else take over, such as a collection agency or the courts. You’ve already warned your customer

If you have gotten to the point where you are now sending your third collection letter, there is definitely something wrong and the likelihood of collecting the invoice on your own is getting slimmer every day. While you have done your best to work with the customer, it’s time to send them their final collection

In the first part of this series we talked about the first collection letter, the purpose of which was a friendly reminder letting the customer know they are late on their invoice. If, after sending this first collection letter, you still do not receive payment or have yet to even hear from your customer, it’s