3. Having had the aerial up for some years and the cable changed 9 years ago I do not recall problems as bad as now on certain channels which according to friends is due to atmospheric conditions and weather etc and a transmitter which is sending out ...it appears ch5, 5 star, pick etc signals to my local Olivers Mount tower. It is not a digital aerial and I have thought about looking into this route.

4. I had my Youview box changed recently and it seems worse than I ever remember but intermittent which may be the atmospheric conditions cause.

I have checked the settings on those affected channels.

I have not checked the freeview tv situation yet. I do get Granada on itv through HD on the local news progs which I shouldn't and don't want....not relevant.

The signal strengths don't look to bad but you could look into getting a digital aerial.

I have seen some cases recently of people contacting freeview directly with reception issues and they can offer assistance with aerial replacements and also to check if there are any issues in the area with interference from mobile masts etc.

There is no such thing as a digital aerial....an aerial is an aeriel is an aerial.......which is interesting and useful to know. the advisor gave me instruction on how to clear a box of signal info ......by retuning without the aerial connected then retuning with it connected.

I got as far disconnecting the aerial from the Youview box to find that the connection was loose and slack....how does this happen?? It's the same as stereo phono leads!! This had been fitted a couple of weeks ago by the TalkTalk engineer and therefore never been checked.

Thanks for the help anyway all is now easily rectified. Almost £200/250 out of pocket there so many thanks !!

For your further information an aerial is not just an aerial, there are different types required for different frequencies. Mine was a "type A" aerial which was the correct type for my transmitter (Crystal Palace) until the update. Following the transmitter update my aerial was not capable of receiving the output from MUX7 & 8 so I lost about 15 channels. The type needed was a "Multiband" to receive these frequencies which they replaced for free in my case.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.

Could you please start your own thread for support as each problem is individual and needs investigating separately.

Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)

If you do a maintenance reset as follows you will NOT lose your recordings :

Turn the box off, then unplug power lead for a couple of minutes.

Re plug in power .

Ensure the YouView Box is switched off and is currently connected to the router (the YouView Box will require an internet connection).

Power on YouView using button at the back of the YouView Box.

Start YouView using the power button on the YouView Box front panel and then quickly press and hold both the + and – buttons on the front panel. If you haven’t pressed the buttons together by the time 'YouView Waking Up' is displayed, or you see the 'YouView please wait...' message then try again.

Let go of the + and – buttons once the 'Huawei – Maintenance Mode menu' is displayed.

The + and – buttons on the front panel will navigate the menu. Keep pressing the – button until 2 “factory reset keep recordings” option is highlighted. If you go past the option, simply press the + button to navigate back to the option.

Press the power button on the YouView Box front panel to select the option. This will bring up some information and ask 'Do you want to proceed?'. Press the power button again to confirm.

The YouView Box will now show a progress bar as it downloads software from the internet and installs on the YouView Box. This may take several minutes. Once complete, the YouView Box will restart.

Once the YouView Box restarts, the YouView Box will show the initial setup wizard. You will need to run through the setup wizard including tuning the channels.

You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

It is also a good idea to restart your router once you have done this.

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.

I spoke too soon...last night's Pick and 5 USA were unwatchable.....everything else is fine...2 tv's channels running off the Youview box ar fine as are those tv channels NOT on the Youview but independantly.

2 other tv's run on the aerial alone and they too tested as fine.

I'm not sure what's going on as it's a new box a couple of weeks old but I have the instruction from the Freeview link to follow and the info here thanks.

Things are getting more bizarre as the intermittent problem seems to be (perhaps) weather or atmospheric conditions. Mainly Pick and the 5USA?star channels for recording, I have had both good and bad recordings this week.

Other than than I have great reception so it cannot be the aerial even though it is at least 18yrs old. I have 2 tvs on the Youview box joined by a powered hdmi cable and 2 tvs on seperate co-ax cable and all work/receive well.

I am of the opinion that the box is faulty but am loathe to appraoch TalkTalk with the threat of being charged for an engineer visit in principle although I did not have this problem with my old box which was replaced due to FF/Rewind freezing.

On the Freeview link I was sent I checked the other day and all my tvs worked fine......I did not have this problem with my old box.

So, it would appear that the new box is faulty.

I am, as a long term customer loathe to call the technical help as I'm afraid the people there are not fully understanding and follow protocaols and scripts which is sooooo frustrating.

I've done the tests ect and want advice without the threat of being charge when the engineer sadly left quickly without checking the download, it was underway and he surely should not have left without checking.

I watched the poorly recorded programme on the tv's integrated freeview where the signal comes seperately from the outside aerial via a booster. I do watch Youview through the TT box also (it's upstairs connected by an hdmi cable to the TT box which works fine). I have other tv's and all have the same outside aerial connection through an inside aerial..........

I am currently experimenting with the box...I have been taking advice regarding my aerial and signal although as my problem is intermittent it would seem to be atmospheric but I have had interference through the box but none on the same channel NOT through the box and on other tv's not attched to the box.

Totally baffled but at the moment cannot contact TT to report the box.