How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it goes right first time:

Read the instructions carefully or you could end up damaging your Blu-ray player

Don't turn the Blu-ray player off - or disconnect it from the power - while it's updating

Don't press any buttons, except the ones mentioned in the instructions

Set up the equipment:

Turn on your TV and check it's tuned to the input your Blu-ray player is connected to. (So if the player is connected to the HDMI 2 socket, choose HDMI 2 as the input.)

Connect the Blu-ray player to your internet source using an Ethernet cable or wireless connection via router

Turn on the Blu-ray player. (If there is a disc in the player, take it out.)

Get the update:

At the [Home Screen], select Setup ---> Software Update using the arrow keys on the remote control and then select Update via Internet

Software Update confirmation will be displayed on the TV. Select OK using the remote control, and then press ENTER

The message Update to a new software version. and the latest software version is displayed on the TV

Select Start, and then press ENTER

The update process starts and you see the update screen on the TV

During the update, you see the progress bar "x %" and the download capacity on the TV. - The x changes to 0 and goes up to 100 during the update process

The player will reboot itself and the update will continue. - Don't use or turn on yourself the player during this step

You will see again the progress bar "x %" and the download capacity on the TV. - The x changes to 0 and goes up to 100 during the update process

To complete the update, the player will automatically turn off and restart. - Don't use or turn off the player until the update is complete.

Check the firmware version. If the version number is M32.R.0485, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using the internet.

The message "Connection status cannot be confirmed" or "This device is not connected to network" shows on the TV The problem might be with the network connection.

For wired connection: check the LAN cable is connected between the player and the internet source

For wireless connection: check the wireless router is turned on and connected to Internet source

In the network settings, check you have confirmed whether or not your Blu-ray player has its own IP address. (If you use a proxy server, type the IP address of the proxy you use - instead of the proxy host name - into the Proxy Server field.)

The power went off while the update was in progress Turn the player on and try the update again.

The update has been going for over 30 minutes and hasn't finished

Disconnect the AC power cord from the mains, then reconnect it after several minutes

Turn on the Blu-ray Disc player

Try the update procedure again

You can also directly cancel the network procedure and proceed directly and perform the update via USB memory

While updating the message "Update failed" appears

Ensure there is no problem with your network connection to the Internet

At the "Update failed" screen, select OK to try the Update procedure again or Cancel to stop the process

If the symptom persists download the firmware file and perform the update via USB memory

You can also directly cancel the network procedure and proceed directly and perform the update via USB memory

After several attempts, the firmware update still does not work

Download the firmware file and perform the update via USB memory

Update via USB Memory Device and your PC

We recommend you use the internet to update if you can. If not, you can use this method instead. You'll download the update to your computer, transfer it to a USB memory device, then transfer it to your Blu-ray player.

We recommend the following operating systems:

Windows 10 / 8.1 / 7

Macintosh OS X version 10.5 or later version

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it works first time:

Read the instructions carefully or you could end up damaging your Blu-ray player

Don't turn the Blu-ray player off - or disconnect it from the power - while it's updating

Don't press any buttons, except the ones mentioned in the instructions

Download the update to your computer:

Read and agree to the terms and conditions

Download the file UPDATE_M32R0485.ZIP to your computer - remembering which directory you download it to

Find the file on your computer, right-click on it and click Properties. Check the size is 156 MB (164,446,278 bytes)

Transfer the update files to the USB storage device:

Extract the file to your computer - The extracted folder is called "UPDATE"

Make sure that these four files are included inside "UPDATE" folder: MSB32-FW.BIN, MSB32-FW.ID, MSB32-FW_MB.BIN and MSB32-FW_MB.ID

Connect a compatible USB storage device to your computer.FAT32 and NTFS are supported

For Windows; operating system:

Go to the directory where the folder was created, and Right-click the UPDATE folder