We offer flexible appointments, with our online services allowing advanced booking and on the day appointments alongside a range of alternative appointments to suit your busy lifestyle. Find out more...

E-Consultations

Telephone Consultations

If you would prefer not to come into the surgery for an appointment you can book to have a telephone consultation with a doctor or nurse. Please book this online.

Message my GP

70% of all consultations can be conducted safely online. Using Message my GP can help save you time and get help faster. Please note that to use this service you will need to be registered with our online services.

We want you to be actively involved in improving the care we provide. For example becoming a Patient Champion for Diabetes Care and sharing your experience with other patients. Find out more about this practice…

providing the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief

This policy applies to the general public, including all patients and their families, visitors and contractors.

Procedure

Our Complaints Manager will investigate the matter thoroughly and confidentially within 14 working days

Our Complaints Manager will establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 14 working days

If you are not satisfied with the outcome, you should raise a formal complaint through our Complaints Procedure

Discrimination against our Practice staff.

The Practice will not tolerate any form of discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will be required to leave the practice premises immediately. If the visitor is a patient they may also be removed from the practice list if any such behaviour occurs at the discretion of the Practice Management.

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