Just Purchased, Multiple problems (Service can't be stopped, etc.)

12 posts in this topic

alangley 0

I just purchased and installed Synergy and having numerous problems getting it to work. Spent over an hour on this already...

First, it wouldn't let me install Bonjour, so I searched forums for a solution, and found a newer build to install (May 10, 1.9.0-rc3...)

I uninstalled the app (via Add/Remove programs) and reinstalled the newer build. It allowed me to install Bonjour. But now it won't actually start when I try to start the server. It just hangs at "Starting".

I quit and restarted the app: same issue.

Now I just tried to uninstall the program completely again, but it won't allow me to because it can't stop the Synergy Service.

I restarted the PC, and tried to uninstall again: still can't stop the service.

I suspect the Synergy service is at the root of the problem. Any ideas how to shut this down?

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alangley 0

That's what I've been trying to do. No, it won't let me stop the service that way. The service was frozen in the "Stopping" status. After another half hour of research/troubleshooting I figured out how to stop the process.

Solution for Stopping the Service and Uninstall:

I did a force kill following these instructions:

Click the Start menu

Click Run or in the search bar type services.msc

Press Enter

Look for the service and check the Properties and identify its service name

Once found, open a command prompt. Type sc queryex [servicename].

Press Enter

Identify the PID

In the same command prompt type taskkill /pid [pid number] /f

Press Enter

After doing that, the service just restarted and changed to "Running" status.

Then I opened the Service and changed the Startup Type to "Disabled":

Press and hold WIN button and press R

Type "services.msc" and click OK or just press Enter

Search for Synergy under Name (click any name and quickly press S and then Y)

Double click Synergy. Change "Startup Type" to "Disabled". Apply.

Then it allowed me to Uninstall.

Now trying to re-install and see if I can get it to connect to the client...

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alangley 0

Still having the same problem. When I try to start the Server (on the same Win7 PC mentioned above re: Service problem), it does not complete the start process. It only says "Synergy is Starting" and only gets to: