Internet problems - Blackberry Curve 3G (9300)

I went to the US and bought my Blackberry Curve 9300 there and unlocked it, to use it in Brazil. I got back to Brazil yesterday and I have signed for the blackberry plan with my mobile company. I used the internet yesterday wonderfully (including wi-fi), but today it stopped working. I have contacted the company and they told me the plan is working well, so the problem must be the cell phone, not the services. Also, I should be able to connect to the wireless service at my house, but I can't. I keep getting the following error " Unable to connect to the internet, please try again later. If the problem persists please contact your service provider."

Re: Internet problems - Blackberry Curve 3G (9300)

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache liek rebooting a PC. Then try again and see if your problem persists.

Re: Internet problems - Blackberry Curve 3G (9300)

Hello. I have security wiped my BB and now I cannot setup my regular email account (only entreprise) and cannot connect to Windows Live Messenger or BBMessenger. Also, one more thing: the internet browser is no longer available, only the Hotspot Browser and the Wap.

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.