Providing fast and reliable IT support and solutions to Canberra businesses

We’re a business too and know that time is money. So, we know that downtime is felt on the bottom line. We understand the importance of system up time and how important it is for users to be able to work.

Our managed IT services packages provide minimum response times so that you can be assured that your system issues will be resolved in a timely manner.

We’re fast!

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More than just

“ Have you tried turning it off and on again? ”

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Ok, we’re not saying that this isn’t one of our most effective fixes, however most of the time a tech needs to take control. With the use of our Remote Monitoring and Management tool, tell us which computer is yours and we’ll hop on and help you out.

No matter what the problem is, our knowledgeable and friendly team will get your system running smooth, allowing you to do what you do best!

These days there are so many different devices in the office and when things break, sometimes it’s hard to know who to call. So, if it runs on electricity, call us and if we can’t help you, we’ll be able to tell you who can!

We’ll look after it

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It’s all business here

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We understand that your business is important and that your systems are no joke. We take all the necessary steps to ensure that industry standards are implemented so that your data is kept safe and secure.

Don’t just take our word

IQon engaged All IT Solutions as our IT service provider to ensure business continuity via our IT systems. Their service has changed our office IT culture from negative, to positive. All our IT related issues are now resolved quickly and effectively.

With the introduction of the NDIS and the opportunity for LEAD to grow our employment business nationally we needed an IT partner that could build the systems and solutions we needed to thrive. The All IT team are excellent – they provide great ongoing support and are willing to answer the most basic or complex questions. We think of their team as part of ours and highly recommend them to anyone looking for an IT service that listens and understands.

Our business has been using All IT Solutions’ IT services over 7 years. We have engaged a number of IT companies previously, and have always been disappointed with the level of service. They are incredibly fair and forward thinking, extremely reliable and have tailored their approach to suit our business needs. If we do have an issue, the team works tirelessly to resolve. Can’t recommend highly enough – simply the best in the business.

Making the switch

Nervous about switching your IT managed services provider? Don’t be. We make it easy to change and gaurantee that by switching to All IT Solutions that you have made the best choice.

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1. You make contact with us

You can either send us an enquiry or pick up the phone and speak to us straight away. We’ll have a short discussion about your environment and discuss our next steps.

2. We come onsite and have a chat

We’ll come out to your office and discuss in greater detail your requirements and how we can get you there.

3. You accept our proposal

We’ll shoot you over an electronic proposal. No print and sign, no technical jargon or legal speak – just straight forward English.

4. We on-board your organisation

So, you’ve accepted our proposal and are ready to take the relationship to the next level. We’ll get our software on your machines, start creating an inventory of your systems and start compiling some recommendations.

5. You enjoy worry-free IT

Is this even a step?

By this stage, your organisation is humming along just the way it should – enjoying your new managed services.

You might have some questions

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Is it easy to switch to All IT Solutions?

Yes! We make switching easy via simple sign up and onboarding process. We gather information about your environment in the background and populate our system so when you call, we have all the information we need. We are so confident that you’ll love our service that if you feel that All IT Solutions is not what you were hoping for, you can leave within the first month without paying us a cent – No hoops or loopholes!

What sets us apart?

We’re friendly, local, knowledgeable and understand business. We understand that time is precious, systems need to be reliable, and that when they break, we need to be available. This is why we are the best fit to look after your IT!

I'm still not sure if you do what we need

If you are still not sure if we are the right fit for your business, just give us a call or send us an enquiry and if we can’t help you, we will be able to suggest some people who can!

Does switching cause downtime?

Not usually. However, if we do require downtime, we will make sure to do it outside of your business hours.

My current IT provider won't cooperate

We’ve been around long enough to see these situations occur, but don’t worry, there is always a way out and it’s rare that IT providers don’t cooperate.

What if we've made the wrong choice?

In the unlikely event you feel that All IT Solutions is not the service provider for you, we make it easy to back out. Shoot us an email and we’ll hand over all information collected about your environment to you or your new IT provider, then destroy it from our systems.

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Tell me more about your help desk

We do not outsource any of our services and our helpdesk is local and located in the Canberra CBD. Our team undertake training on a regular basis to provide our clients with the best possible service (both technically and professionally).

Do you have guaranteed response times?

Yes, we do! Our packages section above have the SLA times listed. Despite these times, we often respond much quicker.

What if we have a critical system issue?

Despite our SLAs stating 2/4/8-hour responses, critical issues take priority and we have someone in a van driving to your site usually within 10 minutes. We understand that system down issues are no joke and must take priority over all else.

Are your systems secure?

Very! All our systems and team members use multifactor authentication and encrypted storage. We also encrypt all the traffic between our systems and yours when helping you out.

What is your stance on new technology?

We embrace technology but don’t push it on our clients where it doesn’t fit or where the client is unsure about it. We deploy technology solutions that are tried and tested so that your business isn’t the canary down the coal mine.

What is your offboarding process?

You may be wondering what happens in the unlikely event that All IT Solutions doesn’t end up being the right fit for your business? Well, that’s easy. All the information we collect about your organisation is yours! We hand this information over and remove all sensitive data about your environment from out systems – We hand you back the keys.

A bit about us

All IT Solutions was founded in 2007 on the premise of passion for all things IT and the genuine desire to help people understand computers. Starting with these foundations made it easy to build a team with the same core values that the business was founded with.

Fast forward to today, and All IT Solutions provides managed IT services exclusively to businesses of varying sizes (from small to large orgnaisations) across a wide range of industries. We realise that every business needs some form of IT services and we can help those businesses achieve that “IT harmony” they have long searched for.

Our team is tight-knit and there are no hold times or wait queues here. We pride ourselves in prompt and friendly service and assure our clients that their call will be answered by a person (not a robot) – so don’t bother brewing that tea to sip whilst waiting on hold.

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