Enter your new password in the New Password and Confirm Password fields.

Click: Save.

Important If you sign in to your WebStore through your organization's sign-in portal, then the password for your account is managed by your organization, and the above procedure will not work. Sign in to your organization's website, or contact your organization's Helpdesk or IT department to change your password.

If an account on this WebStore was created for you, follow the steps below to register the account.

Note: If you received an email containing a link to finalize your registration, you can click that link and skip straight to step 5. To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

Click the Sign In link near the top-right corner of the page.

Click the Register button.

If you are prompted to choose how you wish to register, select the option: By activating an account that has already been created for you.

Enter the Username that was provided to you when your account was created, and then click Continue.

Fill out the form to which you are directed to complete your registration.

To register on this website with your organization-issued email address:

Click the Sign In link near the top-right corner of the page.

Click the Register button.

When prompted to choose how you wish to register, select the option: With an organization-issued email address (e.g. a ".edu" address).

Follow on-screen instructions and fill out any forms to which you are directed to complete the registration process. When prompted to enter your email address, be sure that the address you provide is active and was issued by your organization.

Click the embedded link in the registration email that is sent to your account to validate and finalize your registration.

Note: To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

If your account was created by you or your WebStore's administrator, click the Forgot username or password on the Sign In page. Then, on the page you are directed to, do one of the following:

If you have forgotten your password, enter your username in the field provided to receive an email containing instructions on how to reset your password.

If you have forgotten your username, enter your email address in the field provided to receive an email containing a list of all usernames associated with that email address.

If you sign in to the WebStore through your organization's sign-in portal, then your sign-in credentials are managed by your organization. You will need to log in to your organization's website or contact your organization's Helpdesk or IT department to change your password.

To register on your WebStore, you must prove that you are affiliated with the organization that manages your WebStore (or an organization that is eligible to use it). Your account is placed in "Pending Verification" status during the period after you have submitted your proof and before that proof has been verified.

If you proved your affiliation by providing an organization issued email address, a registration email will be sent to the email address you provided, containing a link and instructions for finalizing your registration. Your account will remain in Pending Verification status until the instructions in the email have been followed. If you did not receive the email, ensure the email address noreply@kivuto.com is on your white list and check your junk email folder.

If you proved your affiliation using the submit proof option (i.e. scanning and emailing/faxing physical documentation that proves your affiliation), your account will be placed in Pending Verification status until your proof has been reviewed to ensure that it meets all requirements. This may take 1 to 2 business days.

Note: Your WebStore may not offer both of the registration options described above.

Important: You may still be allowed to place a software order while your account is pending verification; however, you will not have access to any software that you order until the verification has been finalized. Failing to provide/submit proof within 7 business days will result in the cancelation of your software order. See Why did my account expire? for more information.

Your eligibility to order software on your WebStore expires after a fixed duration. However, if you still meet all of your WebStore's eligibility requirements (i.e. if you are still a member of an organization that is authorized to use the WebStore), you can request additional eligibility to extend or expand your ability to order software.

The Microsoft Imagine WebStore administrator for your institution is responsible for all user accounts on the Microsoft Imagine WebStore and sets the expiry dates for all accounts. Reasons why a user account may expire may include changes in the student status, for example graduation or temporary leave such as a summer break.

To get assistance on the creation or expiry of your account:

Click the Help link at the top of the page.

At the bottom of the page, click the Contact Us link. The Request Customer Support Form is displayed.

Enter the required details for your problem or issue.

Click the Send button.

Once you submit the form, your program administrator will contact you.

Yes, it is possible to email a copy of your invoice to yourself or some other recipient(s).

To send a copy of your invoice via email:

Sign in to your WebStore (if you are not signed in already).

Click the arrow beside your username (top-right corner), and then click Your Account/Orders. You are directed to a list of your previous orders.

Click the View Invoice button next to your order. You are directed to your Order Invoice.

Click the Send Invoice button under Order Summary.

Enter the email address(es) to which you want your receipt sent in the Email address field. If you are sending to multiple recipients, use a comma to separate the email addresses.

Click the Send button.

Note: The Email order receipt button is only visible once the order has been finalized and all product keys / activation codes / license numbers have been retrieved and issued. To ensure delivery of our system emails, make sure that noreply@kivuto.com is added to your email white list.

The Access Guarantee option makes it possible to re-download software you have ordered and view any product key(s) issued with it for 31 days after you order the software (or 24 months, if you opt for the Extended Access Guarantee). This can be very useful if you ever have to reinstall a piece of software you have ordered.

The Access Guarantee option does not extend the duration of your license. If you purchased a six- or twelve-month rental or trial software, your license will still expire in the expected timeframe.

The Access Guarantee option provides access only to the download links and keys issued with your order. It does not mean that you will be able to download and install the software an unlimited number of times using the same key.

Orders placed on Microsoft Imagine WebStores are not subject to the same access restrictions as other orders. Eligible Microsoft Imagine users retain access to their downloads / product keys for a minimum of two years from the order date by default. Offerings that extend or restore access to a download/key are not necessary.

Access Guarantee Retrieval is a service you can purchase, if eligible, for a small fee that allows you to recover your download(s) and/or key(s) after access has expired. After purchase, you will gain another 60 days of access to any expired product in your order.

Once your access expires, you will no longer have access to your download(s) and/or key(s). By purchasing the Access Guarantee Retrieval Service (if available), you will be able to restore access to all expired download(s) and/or key(s) on an order for an additional 60 days for one flat rate.

If you purchase the Extended Access Guarantee or the Access Guarantee Retrieval Service, all eligible items in your order are covered. Regardless of the number of items in your order, you will only pay one fee to upgrade to Extended Access Guarantee or to retrieve access.

Basic Access Guarantee is included with most orders by default, free of charge. It allows you to re-download software and view product keys for 31 days after you order the software.

Extended Access Guarantee allows you to re-download software and view product keys for 24 months after you order the software. It can be ordered for a small fee.

Notes:

Under certain circumstances, the Extended Access Guarantee may be included in your order free of charge in place of the Basic Access Guarantee. Check your Order Receipt if you are unsure what kind of Access Guarantee applies to an order you placed.

The Access Guarantee option provides access only to the download link(s) and key(s). It does not mean that you will be able to download and install the software an unlimited number of times using the same key.

The Access Guarantee option does not extend the duration of your license. If you purchased a six- or twelve-month rental or trial software, your license will still expire in the expected timeframe.

Some software can be installed on a limited number of machines (e.g. operating systems). Access Guarantee does not cancel out that limitation.

You can apply the Extended Access Guarantee to an order while placing the order. You can also apply the Extended Access Guarantee to an order you have already placed, so long as the Basic Access Guarantee included with that order is still valid. Once applied, the Extended Access Guarantee will provide two years of access to all software and product keys from the order.

Note: Some programs automatically apply the Extended Access Guarantee to all orders. Unless you belong to one of these programs, you will be charged a small fee for the Extended Access Guarantee.

To purchase the Extended Access Guarantee while placing an order:

Sign in to your WebStore.

Add the products you need to your Shopping Cart.

Open your Shopping Cart and click the Add to Cart button next to “Extended Access Guarantee (24 months)”. This is found under the heading “Recommended for You”.

Click the Check Out button to check out with your order. When you finish checking out, your order is placed, and the Extended Access Guarantee is applied to it, providing two years of access to your software and product keys.

Click the View Details button next to the order to which you want to apply the Extended Access Guarantee. You’re directed to the Order Details page for that order.

Click the Add button next to “Extended Access Guarantee (24 months)”.

Note: If there’s more than one item in the Recommended for You section of the page, you’ll need to click the Add button before you can click Buy Now.

Click the Buy Now button to check out with your order. When you finish checking out, the Extended Access Guarantee is applied to your order, providing two years of access to your software and product keys.

The Secure Download Manager (SDM) is a program for downloading files securely from your WebStore. When you download software from a WebStore that uses the SDM, you will be prompted to download and install the SDM to your computer.

The SDM provides a secure, effective and efficient way to download software, especially for files that are too large for some browsers to download.

Features

Resumes unfinished or interrupted downloads from the place where they left off

Simple installation wizard

Multiple files can be downloaded at the same time

Lets you decide when to download what

Easily handles large files (bigger than 2 GB)

Ensures your files are secure by using encrypted data

Downloads quickly in just one click

For more details about the SDM, click the Help icon on the Download Instructions page or the Need Help? button in the SDM window.

Place your order for software. You are directed to your Order Details page when the order is complete.

Click the Download button. The Download Instructions page is displayed.

Click the Download SDM button. The SDM starts downloading.

When the SDM has finished downloading, double-click the downloaded file and follow the on-screen prompts to install it.

Click the Download .SDX button on the Download Instructions page. If the SDM does not launch automatically once the .SDX has been downloaded, find and double-click the .SDX file to launch it manually. The SDM window opens.

Click the Start Download button next to each item on your order that you wish to download.

For more details about the SDM, click the question-mark icon on the Download Instructions page or the Need Help? button in the SDM window.

IMG and ISO files need to be “mounted” onto physical media (e.g. a USB or DVD) before they can be used to install software. The instructions below describe how to mount an IMG/ISO file onto a USB flash drive and install your software from it.

Note:The WUDT only works with ISO files. If you downloaded an IMG file, change the file extension to .iso before you proceed.

Insert your USB flash drive into one of your computer’s USB ports.

Open the WUDT.

Click Browse and select your ISO file.

Click Next.

Click USB device.

Click Next.

Select your USB device in the dropdown list.

Click Begin copying and wait while the ISO file is mounted to the USB.

When the ISO file has been mounted, you can install your software with the USB. Depending on the software you downloaded, this may involve:

Clicking the file setup.exe in your computer's DVD directory, or

Rebooting your computer with the USB inserted.

Note: For a more detailed description of this process, see this document. For instructions on how to mount an IMG/ISO file on a recordable DVD instead of a USB, see this document. Both documents are available in English only.

If the progress bar of the download does not seem to be moving after about 15 or 20 minutes, it may be for one of the following reasons:

There may be a problem with your network connection. Make sure that your computer is still connected to the Internet.

Wireless connections have a minor latency that can cause corruption during transfers. Try connecting directly to your modem or router via a network cable and then restart the download.

The account you are using may not be authorized to download software to your computer. Make sure that you are logged in with an account that has administrative privileges.

Some networks used at schools or in offices have security programs in place. Try downloading from a different network.

If you are downloading with the Secure Download Manager, and the progress bar appears to have frozen during download or unpacking:

Delete your order package (the .SDX file in your Downloads folder with your order number as its name).

Delete the incomplete software (the .SDC file in the folder to which you tried to download the software).

Re-download your order package and re-attempt your software download.

Active firewalls, antivirus and antispyware programs can interfere with the download. Try turning off any security programs that you have on your computer.

Note: Disabling antivirus/antispyware software while connected to the Internet or to a local network can create security risks, and may leave your computer vulnerable to attacks. Turn this software back on as soon as possible once you have completed the download.

As a general rule, you should install 32-bit software if your operating system (OS) is 32-bit, and 64-bit software if your OS is 64-bit.

Note: Most 32-bit software can be run on a machine with a 64-bit OS, but 64-bit software can only run on a machine with a 64-bit OS. If ever in doubt, it is strongly recommended that you install the 32-bit version of your software.

To find out if your computer has a 32-bit or 64-bit OS:

For Windows 10 users:

In the Cortana search field, type: "system".

Tap or click System in the search results.

Find your system type under the heading: "System". Your OS will be identified as "32-bit Operating System" or "64-bit Operating System".

For Windows 8 users:

Tap or click Search.

In the search field, type: "system".

Tap or click Settings.

Tap or click System.

Find your system type under the heading: "System". Your OS will be identified as "32-bit Operating System" or "64-bit Operating System".

Windows 8 and Windows 8.1 users sometimes have trouble finding the icon to launch a piece of newly installed software. This is usually because the software's icon gets moved from the Desktop to the Apps menu after installation.

To find newly installed software on the Apps menu in Windows 8 or 8.1:

Press the Start (or Windows) button on your keyboard. If you use Windows 8, you are directed to the Apps screen (go to step 3). If you use Windows 8.1, you are directed to the Start screen (go to step 2).

Windows 8.1 users: Click the downward-facing arrow in the bottom-left corner of the Start screen to reach the Apps screen.

Scroll or swipe right to find the icon for the program you just installed (newly installed programs are added to the end of your Apps list).

If a product you are ordering has a Backup Media option available, then for a small fee you can have a physical copy of the software delivered to you on a DVD or a read-only USB thumb drive. This copy will allow you to reinstall the software if it is lost in the future, provided you still have your key.

If Backup Media is available for any product you are ordering, and the option exists in your area, then you will be able to add it to your order from the Shopping Cart page.

Notes:

The Backup Media option is not available in all countries at this time due to delivery constraints. Depending on your region, you may not have the option to add Backup Media to your order, or you may not have the option of choosing between DVD and USB.

Operating systems can be installed on one machine only. Backup Media will not allow this software to be installed on multiple machines.

The DVD or USB thumb drive only contains a copy of the software that you ordered. It does not contain an extra product key or a copy of your original product key. Be sure to write down your key and store it in a secure location. Your key will also be available in the Your Account/Orders section of the WebStore for 31 days (or two years, if your order includes the Extended Access Guarantee).

Yes, additional fees will be applied to your order to cover the delivery of your backup media. The shipping fee varies by region and will be displayed in the summary of your order that you’re shown before checkout.

Note: Delivery of Backup Media generally takes between 7 and 14 business days in North America, and between 10 and 18 business days in other regions. These timeframes may vary depending on the exact delivery destination. Also, Backup Media cannot be delivered to all countries at this time.

To order Backup Media (if available) for a product in your Shopping Cart:

On your Shopping Cart page, scroll down to the section labelled Recommended for You. If Backup Media is available for any product in your Shopping Cart, it will be among the recommended offerings listed there.

Click the Add to Cart button next to the Backup Media you wish to order. The Backup Media is added to your Shopping Cart.

Click Check Out and follow the on-screen prompts to proceed through the checkout process.

To order Backup Media (if available) for a previously ordered product:

The product you ordered will be shipped to you directly, at the address you specify. The following conditions apply:

Delivery Information

Orders are shipped on a best-effort basis. All delivery times are estimated and EXPECTED TIME OF DELIVERY IS NOT GUARANTEED.

Shipping may be limited to specific locations.

The courier is unable to take special instructions for shipping. The package may arrive at any time between 8:00 AM and 6:00 PM at the location you specify.

Unfortunately, tracking information is not available for deliveries.

Refunds, Cancellations and Backorders

There are NO REFUNDS on ANY items purchased through this site.

We are unable to cancel shipment for any orders as they are processed immediately for faster shipping.

You are responsible to ensure that you have read all system requirements and additional product details on the publisher website, prior to making your purchase.

You are responsible for any errors made when providing your shipping or billing information during purchase which may result in delays of shipment, and additional shipping costs for replacement, when applicable.

Items purchased when on backorder are processed on a first-in, first-out basis when inventory is received. Orders will be shipped only when the order is complete.

Click the View Invoice button next to an order to see your invoice for that order, or click View Details to view detailed information about the order.

If the product you received does not match what you ordered, contact support by clicking here or on the Contact Us link at the button of your WebStore's Help page.

Note: Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

When you click the download button, you may see a The Publisher could not be verified. Are you sure you want to run this software? error message if you have anti-virus software installed on your machine. This is a common message to see when trying to run an executable (.exe) file while anti-virus software is running.

If you choose not to run the file immediately, you can save the file to your computer and run the file later.

If your account status is verified, your credit card will be charged after you have confirmed you want to buy the displayed software and you have pressed the Proceed with Order button at the end of the checkout process.

If your account status is not verified, your order will remain on hold for seven days until you verify your status with us. If you do not verify your account, the order is cancelled and the pending credit card charge is cancelled.

Your shopping experience is secure. You never have to worry about credit card safety on this site. Every transaction you make here is 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping here.

The major credit card issuers created PCI (Payment Card Industry) compliance standards to protect personal information and ensure security when transactions are processed using a payment card. We adhere to the PCI compliance standards for data security so you don't have to worry about the security of your personal and financial information.

Our website uses SSL or "Secure Socket Layer", an industry standard security protocol. SSL sends information to your browser that is used to encrypt your order. Encryption changes all the information that you send into data that is extremely difficult to decipher. No personal information is stored. In fact, despite the impression the news media may have given, there has not been a single documented case of fraud involving the interception of a credit card number transmitted via a secure server over the Internet to date!

This protection is indicated by your browser's lock indicator -- usually a picture of a lock or a key that changes color or is no longer broken. As well, the URL in the address or location bar at the top of your browser should begin with https:// (the 's' indicates that the URL is secure).

If there is unauthorized use of your credit card, notify your credit card company in accordance with its reporting rules and procedures.

By browsing this Site, you agree that you have read and understand the following Terms of Use and Privacy Policy in its entirety, including any updates that may be posted on the Site from time to time. Kivuto Solutions Inc. reserves the right to revise the Terms of Use and Privacy Policy, at its sole discretion, by updating this posting.

References to Kivuto Solutions Inc. (or Kivuto) in this document also apply to Kivuto’s wholly owned brands, Texidium and OnTheHub.

Note: Kivuto’s privacy policy and standards adhere to the European Union’s General Data Protection Regulation (GDPR). The GDPR takes effect on 25 May 2018. The protections offered by this legislation apply to all users of Kivuto’s products and services, both inside and outside the EU.

1. What information do you gather about me?

Both personally and non-personally identifiable information about each visitor may be gathered from this site. The type of information gathered depends on your actions and interaction with the site.

Personally Identifiable Information

Personally identifiable information is only collected when you voluntarily submit this information on an as-needed basis such as during registration and ordering. Any personal information that you may share with us is kept private. Neither your name nor any other identifying data about you is sold or shared with any other third party unless required for the fulfillment or refund of your order or service. More information on this use is provided later in this privacy policy.

Non-Personally Identifiable Information

Non-personally identifying information is gathered through our site technology to create a more personalized and relevant experience during your visit. The information also allows us to improve the functionality of the website to better serve you.

2. How do you collect and use personally identifiable information?

Collecting Personally Identifiable Information

Personally identifiable information may be collected during registration, ordering and billing, during customer service interactions or when you enter a contest. Personally identifiable information is never shared in ways unrelated to the methods described below without notifying you of the intent beforehand, and also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Registration

During registration, you may be prompted for your name and email address for authentication and verification purposes. These steps may be necessary to ensure users are properly identified and authenticated as a qualified user. Some offerings and promotions on this site may be restricted to certain types of users (e.g. students, faculty, or staff) or to members of certain organizations. By providing your email address, and subsequently having your account verified, you may benefit from these offerings and promotions.

Ordering and Billing

When you place an order through one of Kivuto’s sites for a product that is not free, you may need to supply your credit card information. When ordering a product that is physically delivered, you will need to provide the necessary shipping information (e.g. postal address). This information may be required to fulfill your order and/or for export-compliance purposes. Your credit card information is not stored on our server; it is simply passed on to the credit card processing system for validation. You may also be prompted for your name and email address to create your online receipt and for us to send you order-related emails.

Customer Service

Personally identifiable information may be collected if you report a problem or submit an inquiry to our customer service team(s). A record of that correspondence may be maintained to provide you with an optimal customer service experience.

Entering a Contest or Promotion

Furthermore, information from you may be collected for entry into contests and similar promotions when you voluntarily choose to participate. All contests have their own terms and conditions which can be viewed on the contest’s page.

Using Personally Identifiable Information

Your personally identifiable information is not sold, traded or rented to others.

Kivuto does employ other trusted companies to perform certain functions on our behalf, including order fulfillment and delivery, as well as credit card processing. These business affiliates have access to personal information needed to perform their functions, but are not permitted to use your personal information for any other purpose.

Additionally, information related to the order of a product may be shared with the supplier of that particular product, for warranty and support purposes. This may include your name, date of your order and product purchased.

If you have questions about how one of our business partners or suppliers use information about you, contact them directly.

3. How can I access, update, or delete my personal information?

Accessing and Updating Personal Information (Right to Access)

Users can request any of the following from Kivuto at any time.

Confirmation of whether Kivuto possesses any of the user’s personal information

The location(s) where Kivuto is processing the user’s personal information

The purpose(s) for which Kivuto is processing the user’s personal information

A copy of all the user’s personal information in Kivuto’s possession, to be provided in a commonly used, machine-readable format.

Users can also review and make updates to the information and preferences in their account profile at any time through the Account Information page on their WebStore, provided they are signed in to their account.

Deactivating an Account

You can have your account deactivated or deleted by contacting Support. However, doing so will limit your access to members-only areas of the site. Any purchase history information, however, will remain in protected permanent records.

Deleting Personal Information (Right to Erasure)

Users can request the deletion of all of personal information Kivuto has collected about them at any time. In the absence of any urgent legal or business reason to retain a user’s personal information (e.g. adherence to a law or a contractual obligation), Kivuto will permanently delete or obfuscate all personal information about users who make these requests.

When required, Kivuto will also contact any third parties to which Kivuto passed the user’s personal data and ensure that the data is deleted from the systems and records of those third parties as well.

4. How do you collect and use non-personally identifiable information?

Kivuto uses technologies like cookies, pixel tags (“pixels”), and local storage to deliver, secure, and understand products, services, and ads, on and off our sites.

Collecting non-personally identifiable information

Your verification status is collected once you successfully register through any of our verification services. The resulting status is non-personally identifiable information and is stored in case you need to verify your status again in the future.

Non-personally identifiable information is collected using technology such as cookies. “Cookies” are small pieces of information that are stored by your browser on your local storage. The information collected by this technology is non-personally identifiable only and allows us to optimize your interactions with the site.

Using non-personally identifiable information

Cookies allow for customer traffic patterns and site usage to be monitored on a general basis to help develop and improve the design, layout and efficiency of the website. Understanding these patterns allows us to provide more relevant content to you and improve customer relationships. Furthermore, the information collected is used to create targeted communications to offer you a more personalized and customizable experience. Cookies also save you time by remembering your personalized settings.

Note that all information is collected and analyzed in aggregated form only. Check your browser to ensure cookies are enabled for this site to work properly.

Kivuto Solutions Inc. may use third-party advertising technology partners to serve you relevant advertisements on websites outside of our network. The advertising technology partner provides us with tracking technology, such as a cookie, which is added to your browser by us. This allows us to serve you very relevant ads on their partner websites according to your engagements with this site. If you would like to learn more about this process or even opt-out, please contact us.

Please note that by adjusting your cookie settings, any settings or preferences will no longer be in effect. The usage and functionality of the site will be subject to change including the ability to purchase certain products and view content on the site.

5. What security is in place to protect my information?

Security Measures

Your information is protected both during transmission and in storage. Your account and profile information are password-protected so that you and only you have access to this personal information. During purchase, the secure server software (SSL) encrypts all information you input before it is transmitted. As such, all customer data is protected against unauthorized access on the system’s secure servers.

Breach Notification

In the event of a security breach that creates a potential risk to users’ personal information, Kivuto will ensure that the appropriate authorities are notified of the breach within 72 hours of its discovery.

If a security breach is judged likely to pose a high risk to the rights and freedoms of one or more affected users, all reasonable efforts will be made to contact those users and inform them of the breach and the potential impact thereof.

6. Where will my information be processed?

Kivuto Solutions, Inc. is a Canadian corporation with offices at 126 York Street, Suite 200, Ottawa, Ontario, Canada. Personal information gathered by Kivuto is stored on servers located in Canada and will not be transferred to any other country unless it is required as part of the fulfillment of service or requested by the user (see below).

Due to agreements with our software publisher partners and Canadian legal obligations, your data may be stored in encrypted backups on our servers for up to seven years.

Privacy laws and requirements differ according to each country. Please know, however, that all information collected through Kivuto’s Websites will be protected by the terms of this Privacy Policy and any Privacy Notices that apply to you, regardless of what country the information originates from.

Transferring Personal Information (Data Portability)

Users can request to have all personal information Kivuto has collected about them transferred from Kivuto to another data handler of the user’s choice.

Note that Kivuto will only transfer personal information about a user to countries and organizations that are permitted by law and that offer comparable levels of protection on users’ personal information.

To request the transfer of your personal data to another data handler, contact: privacy@kivuto.com.

7. What is your email policy?

Kivuto Solutions Inc. complies fully with the federal CAN-SPAM Act of 2003 and Canada’s Anti-Spam Legislation (CASL). Kivuto will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your permission. If you feel you have received an email from us in error, contact privacy@kivuto.com.

You may receive one or more of the following emails from Kivuto Solutions.

Account- and Service-Related Email

Kivuto Solutions Inc. reserves the right to send you emails relating to your account status. This includes order confirmations, renewal/expiration notices, notices of credit-card problems, other transactional emails and notifications about major changes to the site services and/or to our Privacy Policy. If you have registered for online discussions or other services, you may receive an email specific to your participation in those activities.

Email Newsletters

Kivuto Solutions Inc. offer several email newsletters. You will only receive these if you previously chose to opt-in to these types of communications. If you no longer wish to receive a specific newsletter, follow the “unsubscribe” instructions located near the bottom of each newsletter.

Promotional Email

Kivuto Solutions Inc. may periodically email you messages about products and services that Kivuto thinks may be of interest to you (if you have previously opted in to receive these types of communications). You can choose not to receive messages in the future by following the “unsubscribe” instructions located near the bottom of each email.

Survey Email

Kivuto may send you emails inviting you to participate in user surveys, asking for feedback on our services and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve our services, and any information Kivuto obtains in such surveys will be used internally. The information may be shared with affiliated third parties in aggregate form only.

HTML Email

If you sign up to receive email from us you will receive emails in both plain text and HTML (with images) format. If you select to view our emails in the HTML format, Kivuto may place a one-pixel .gif to determine whether or not readers viewed the email. This process does not leave any information on your computer, nor does it collect information from your computer. Kivuto may share this data with other third parties in aggregate form only to improve the quality of the emails and offers Kivuto distributes.

Emails From You

If you send us emails, be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. It is recommended that you exercise caution when deciding to disclose any personal or confidential information in emails. Kivuto will use your email address to respond directly to your questions or comments.

8. Who can I contact with questions or concerns about this policy?

If you have questions, comments, concerns, or complaints about this privacy or Kivuto’s handling of your personal information, you get in touch with us in any of the following ways.

Unfortunately, there are NO REFUNDS or EXCHANGES on ANY items ordered through Kivuto sites. All sales are final. Ensure when placing your order that you have chosen the correct product and read all the system requirements.

We are also unable to offer exchanges or refunds because product keys are shipped/issued with the software and, once issued, cannot be returned to our publishers.

Note: Kivuto Solutions Inc. is a distributor for some or all products offered on this site. As the consumer, you are responsible for ensuring that the items chosen and the shipping address provided for mail order products are correct. Kivuto Solutions is not responsible for products incorrectly ordered due to similarities in name and/or product explanations. As the end user, you are responsible for determining the version, product name, system requirements and other requirements for any and all product offers prior to completing your order.

Contact Us

If you could not find a solution to your issue above, please contact us.