Evergreen

Evergreen Block-hour IT support and services agreements are our mid-level agreements for businesses and other organizations. With Evergreen, you get priority service above our regular clients and, if requested, regular scheduled visits from a CompuCraft certified technician. Evergreen agreements are reactive, not proactive, so you call us when you need us.

With an Evergreen Block-hour IT support agreement, CompuCraft will send you monthly status updates apprising you of how many hours are available and how hours were used in the preceding month. When you drop below ten hours available, your agreement will automatically be renewed. Hours are consumed at a 1x rate during normal business hours, a .5x rate during travel to/from your location, and a 2x rate during emergency after-hours support (best effort). Unused block hours expire 12 months from their purchase date.

Hours can be used for onsite and bench support, remote and phone support, software installation and patch management, out-of-warranty hardware repair, documentation, or training. They are not used for installation of new computers or other major new equipment; these projects will be quoted separately.