My syncup drive doesn't send the location of my vehicle that often while I am driving. I can tell on a 30 minute drive that it only updates once every few minutes the location. This device is completely useless this way. I got it when it was first released and thought maybe I just needed to wait for an update. Because it works completely fine in my parent's vehicle. I have been letting them use it for the past 5 months because I wasn't driving that much. Any help would be appreciated.

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Hey, walkinator! This doesn't sound right, SyncUP is definitely more useful with steady connectivity. Many SyncUP issues require account access to confirm that we've placed the line on the correct plan and that there are no compatibility conflicts; but there are a few basic things we can cover here!

How does the LED display look -- does it seem like you're consistently located in areas with good signal during these trips? I know you mentioned that your parents were borrowing the device for some time (that's so nice of you!), was this happening to them when they were using the SyncUP? Also, by any chance did they happen to mention a firmware update that would have rolled out a little over a month ago?

Hey tmo_marissa. Thank you for responding! So in my parent's 2014 Dodge Grand Caravan it tracks accurately and frequently so you can actually follow along the route afterwards. I drive the same routes in my 2007 Dodge Caravan (which the website says is compatible) and it will show me flying across the rivers because it only grabs the gps location every few minutes. I asked my father if he noticed a firmware update and he said he didn't remember anything. I couldn't find anywhere in the app to check the version number.

Thanks for getting back to us. I'm thinking that a ticket will have to be filed for this but I'd like to check the firmware version first. Can you follow these steps and let us know the version number?

Hi, walkinator! I just wanted to check back in and see if you'd had a chance to check the firmware version. If you still need an update, we'd love to see if that resolves the issue before directing you to contact us to have a ticket filed. How is everything going?

Thanks for that information. This definitely sounds like a ticket will need to be filed and looked at further. At this point, you'll want to Contact Us and we can get this escalated for you. We appreciate you coming back and keeping us updated.