New Remote Support Features and New Interface Released

Recently we mentioned that we were working with our designer to create a new look interface for the Mikogo software. Not only is that now finished and released for the Mikogo Windows version, we also have released some great new features that will assist those using Mikogo for remote support. Now in a little more detail…

We’ve now released Mikogo version 3.0.2 for Windows, and with this we’ve included greater features, functionality and ease of use, that can help you in all use cases of Mikogo, but in particular for those who are using Mikogo for Remote Support. The features that we added in this release were highly requested by many Mikogo users, so we hope you all enjoy checking them out:

Select your own Session ID – this was a feature in version 1.0 of Mikogo and it is now back after popular demand 🙂 Please note that if someone else has already requested your ID of choice, that you will have to select another ID or use the randomly assigned unique session ID.

Predefine Initial Viewing Direction & Remote Control – this was a highly requested feature from remote support session organizers. The feature allows you to start a session, invite a participant, and have the participant become presenter and show their screen to you. Initial remote keyboard & mouse control settings of your participant’s screen can also be defined. Of course explicit consent is required by the participant for security. This is a great way to invite a client to a remote support session and be up and running within a minimum number of mouse clicks.

Adjust Speed/Quality Settings – once again a highly recommended feature from the Mikogo Community. If you’re looking to organize a remote support session, you may like to select the “max speed” setting whereas those hosting web conferences and web presentations will prefer the “high quality” setting to provide a clearer view for their session participants.

Enable/Disable Participant Pointer – another Mikogo community request. While many enjoy the effectiveness of the participant pointer, some have asked for a way to switch off this feature, when required. Now you can.

To reflect Mikogo’s new remote support features and use, we now refer to starting Mikogo, as starting a Mikogo “session”. This reflects all uses of Mikogo including web conferences, online meetings as well as remote support.

The new icons….
The new icons are now in place for the Windows software. We have kept the theme of having an “M” in the icon to assist communication between users:

“To join my session, just click on the “M” icon and then….”

We feel that the occurrence of the new icon in the user interface will provide you with a professional looking piece of desktop sharing software for your company web conferences and remote support sessions.

Upgrading to Version 3.0.2 (Windows Users)
To get v3.0.2, you can uninstall your current version, and then download & install the new version. Alternatively when you next start a session, you will be notified of the current new version and requested to upgrade:

Mac Users…
We are working on new functions for the Mac version as well as a new version which will include the new look software icons.

13 Responses

@Chris,
While we would like to continue our partnership with Skype and provide an updated Skype Extra for the users, Skype has gone the other way. Here is an excerpt from a Skype email:

“Unfortunately I (Skype spokesperson) have to announce that the Skype Extras program will be shut down, effective September 11th 2009. Despite the incredible breadth of Extras developed for Skype, simply not enough people were using them to justify our continued support of the Extras program.”

While the current Mikogo Skype Extra is still available and working, there is no possibility for us to develop a new one. Consequently we encourage those using the Mikogo Skype Extra to register for a free Mikogo account and use the standalone Mikogo version. This provides you with greater features and of course it can be used in tandem while you are making a Skype call. i.e. use both programs simultaneously. You can do so with both the Mikogo Mac or PC version.

Mikogo doesn’t seem to be compatible w/Firefox OR the instructions are not applicable to Firefox. In IE, the participant just clicks on “Run,” and it works perfectly. In Firefox, there isn’t that option…

@Anne
I assume you’re referring to the Windows version. It is “compatible” with Firefox. Actually Mikogo is not browser based, so it doesn’t matter if you get the program from IE, FF, etc.. Either way, just download the Mikogo file, open it, run it, and Mikogo will start from your system tray

Q. is how we can plug skype Audio-conferencing feature with mikogo exactly,

what i am assuming, we have to install both softwares(Mikogo & skype) saperatly & go ahead doing web-conferancing with Mikogo & audio conferancing with skype. is it the concept? Or we not need to install skype & just have to attach a feature of audio-conf with mikogo. if Yes then how? please let me know the steps in detail .

Waiting for you reply..as i have to recommend this tool to the company.

Hi Rakesh,
There is a skype extra but as you can read above, Skype has shut down the Extras program so we are no longer able to further develop it.
So you have two options now:
1) Download both Mikogo and Skype. Then have a skype call with call with one of you Skype contacts, start a Mikogo session and then send them the Session ID in a Skype instant message. They can join and then you will be in a Skype Mikogo meeting
2) Use the Mikogo audio conferencing numbers when you’re having a Mikogo session: http://www.mikogo.com/product/audio-conferencing/

1) u mean to say..both will work saperatly..Mikogo will do web-conferance & Skype will do audio-conf…or u want to say something else…if yes pls let me know in detail…
as i seen skype also can do multiple desktop sharing but it has limit of 3 & mikogo has an advantege that it can do 10(10 users at a time with one presenter)
pls correct me if i m wrong.
in mikogo hw many users can join same session while doing web-conf & audio-conf?

in 2nd option…..there is only internation numbrs are mentioned…if i want to do audio-conf in India…mikogo to mikogo..means PC to PC……how can i do..please let me know the procedure in detail…is it free within india…..????.