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Two independent buildings (T4 and T4S) joined by the airport service tunnel (AST) and the airport people mover (APM), T4 is located at the northern end of the present Madrid-Barajas airport.

You can always access it via T4 or the Terminal Building regardless of the terminal assigned for your flight (T4 and T4S).

You also have 64 jetways which guarantee your comfort as the vast majority of flights board and disembark from them.

T4 Terminal (Terminal Building)

The T4 Terminal Building can be divided into three blocks

The first, on Level 2, is where all flights in the Terminal Area are checked-in for, including the Air Shuttle (Puente Aéreo) and Air Nostrum. There are 174 check-in counters, two for special-baggage check-in (766 and 936).

The second block, on Level 2, is where the security controls are carried out and part of the commercial area is located.

The third, on Level 1, known as El Dique, is home to the boarding area, with 38 fingers for domestic and Schengen (*) traffic, which give you direct access to the aircraft. It is 1.14 km long.

T4 is also where baggage is collected from (Level 0) for all Terminal Area flights.

Iberia VIP rooms offer you a wide range of services in a setting filled with small details so you can find your own private space.

You have three renovated rooms equipped with relaxation areas, meeting rooms and leisure spaces where you can enjoy innovative haute cuisine and a select wine list in an environment designed for your comfort and satisfaction.

There is a VIP room at T4

DALI Room: Located on Level 2 of the T4 building, beyond the security controls (both the conventional and the Air Shuttle flights control).

The service is offered to all the customers of Schengen and domestic flights that operate out of the terminal.

There is a VIP room at T4S

The VELÁZQUEZ Room is located in the middle of Level 1 of the T4S building, at the end of the stores and restaurants area. The room is available 24 hours for our customers of international non-Schengen flights that arrive during the night, so they can enjoy the service they are deserving of.

The dinner service in our restaurant is offered to all Business Plus customers and holders of the IB Plus Gold, Platinum and Iberia Singular cards on Iberia night-time flights to Buenos Aires, Cordoba, Lima, Mexico City, Montevideo, Rio de Janeiro, Santiago de Chile, Sao Paulo, Tel Aviv, Moscow and Saint Petersburg.*

* Excluded are flights with codeshares IB7XXX and IB4XXX operated by other airlines.

To help passengers get their bearings and due to the Terminal’s large size, a more comfortable and modern terminal has been designed down to the last detail, which involves a more intuitive signage system to help passengers get around. The large windows mean you don’t lose sight of any visual references, which is helpful when it comes to getting your bearings. Plus a very simple and functional colour-based system is used.

The structure of both buildings is coloured in tones that range from bright blue to red, marking the cardinal points North (blue) and South (red). The central part is yellow. The boarding gates are marked in the colours that correspond to the terminal area or zone in which they are located (gates H in red, J in yellow, K in blue, etc.).

Quick Service Points

There are 22 multi-service devices throughout the T4 and T4S departures and arrivals areas at Madrid-Barajas airport. These multimedia Quick Service Points aid customers depending on the area they are in:

In the boarding area: they offer information on flight statuses and assistance in the case of delayed departures or lost connections.

In the baggage-claim area they interact with the customer’s ticket to show the carousel the suitcase will come out on and to handle deliveries if baggage was left at the departure airport.

Additionally, all the Quick Service Points have information on matters such as airport services, passengers’ rights and directions on how to reach the nearest VIP room.

Air Shuttle Passengers

To fly on the Air Shuttle (Puente Aéreo) you will have to:

1.- Access from Terminal 4, Level 2 (Check-in) and head to the dedicated Air Shuttle counters on the same floor.

2.- Once you have checked in, you must pass the security control located off to the side, next to the DALI VIP Room.

3.- After checking in, head to the boarding gates located on Level 1. For the Air Shuttle, the closest gates will be: J50, J51, J52, J54, J56 ,J58, K62 and K68 (*)

(*) Gate numbers may change. Always check the information screen to find out which gate your flight is assigned to. Remember that some flights may operate out of the Satellite Terminal (T4S).

Air Nostrum Passengers

To fly with Air Nostrum, you will have to:

1.- Access from Terminal 4, Level 2 (Check-in) and there check in at any Iberia counter.

2.- Once you have checked in, head to the regular security control, located in front of the counters.

3.- After checking in, head to the boarding gates located on Level 1. The gates furthest away from you on the North side are gates K (K86 - K93).

Madrid Amigo Office

Passengers with the Madrid Amigo programme will find a duly uniformed and identified person awaiting them when their flight arrives, after they pass through Customs. This person will give you your service vouchers and provide you with all the information you need.

Customer Service and Information Points

We have expanded the number of Iberia Customer Service and Information Points.

T4 has a total of eight points:

Three service points at the head of the check-in areas (Level 2)

Two in each wing of the boarding area (Level 1) Zones H and K.

There are three more in the Arrivals lounge (baggage claim, Level 0)

T4S has four points in total:

One in the middle of Level 2

Two (Zones R and U) in each wing of the boarding area on Level 1

Another in the middle of the boarding area on Level 0

Transit Counters

Some of our Iberia Customer Service and Information points also operate as Transit Counters.

T4 has two in total. They are located in each wing of the boarding area (Level 1) Zones H and K.

T4S has four: one in the middle of Level 2, two (Zones R and U) in each wing of the boarding area on Level 1 and one in the middle of the boarding area on Level 0.

Flight check-in

Except for the Air Shuttle, the check-in area for all flights at T4 Madrid is multi-purpose.

The check-in counters are divided into 10 islands, with 20 simultaneous check-in positions on each side.

This new Iberia check-in model means that, thanks to the counters, all of our passengers can check in from any counter that is open, regardless of their destination and without having to check in at specific counters (except Air Shuttle passengers).

There will be no check-in area exclusive to Schengen flights (*)

There will be no check-in area exclusive to Non-Schengen flights (*)

The central counters are the ones set aside for Iberia (780-889)

Business Class Passengers

Iberia’s Business Class counters are located in the middle area. They are counter numbers 780-799

Economy Class Passengers

Iberia’s general Economy Class counters are located between numbers 810 and 889

There are 32 check-in machines which issue labels

16 of them are found at counter numbers 810 to 819.

Other 16 are found at counter numbers 850 to 859.

Wide carousels at counters 766 and 936 are for checking special baggage.