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Squeaky floorboards but still a good hotel

Good location near centre of old town and the cathedral, friendly and helpful staff, brilliant English breakfast buffet and all very quaint (squeaky floorboards, sash windows, ghost of Charles Dickens everywhere, visitors' books going back to 1904, wonderful air of faded grandeur.) One complaint: cold water pressure in bathroom wash basin virtually zero so a complimentary bottle of mineral water in the room would have been most welcome (cost £3.80 at the bar). Nevertheless we would go back again.More

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Date of stay: November 2018

Room tip: Check at front desk that room does not overlook main road.

Trip type: Traveled with friends

Sleep Quality

Rooms

Service

Ask The_Lantern-Bearer about Mercure Salisbury White Hart Hotel

Thank The_Lantern-Bearer

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for review following your most recent stay with us at the Mercure, White Hart Hotel in Salisbury.

I was pleased to read that the friendly team ensure you were well looked after and providing you with a brilliant breakfast to set you up for the day ahead, I further appreciate all of your feedback and allowing us the opportunity to review where necessary the services that we offer.

Once again thank you for your comments and recommendations to others and look forward in welcoming you back sometime in the future.

Kind RegardsMark PostlethwaiteGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

As you mentioned the hotel is situated well for those wanting to explore the historic city centre and with in easy reach of the public transport links also offering an extensive on-site car parking facility for those travelling by car.

Visitors to the city will soon be able to enjoy the Christmas Market situated in the market square, a short distance from the hotel.

We look forward in welcoming you back to the White Hart in the future.

Kind RegardsMark PostlethwaiteGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I was on a conference and we'd taken most of the rooms in the hotel, so several people got upgrades. For no obvious reason I got the bridal suite, all to myself - a big room with four poster bed, and french windows onto the big balcony over the front entrance. So that may have influenced my score... Still, they managed to feed over 100 people at once for an evening meal - always a good test of organisation - and the meal was very good; the same with the plentiful breakfast. The little bar was reasonably efficient - you sometimes had to find staff to serve but they were not far away. The clincher for the five blobs was that I left stuff of little value in the safe, and it only took a couple of phone calls for me to get it back (one for them to find the stuff and one for them to post it back, for just the postage cost). I'll have to return and treat the wife to the same room.

Date of stay: September 2018

Trip type: Traveled on business

Value

Cleanliness

Service

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Ask Warringtonian about Mercure Salisbury White Hart Hotel

Thank Warringtonian

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your kind words following your successful conference and dinner at the White Hart Hotel.

I was pleased that you had an enjoyable stay with us and appreciated the upgraded 4-poster bedroom which has hosted many famous guests in the past including royalty, I have shared your comments with the Food And Beverage team for providing the quality of service and food expected.

We all look forward in welcoming both your wife and yourself back to the hotel in the future.

Kind RegardsMark PostlethwaiteGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We have just stayed at this hotel for 2 nights visiting family. The reception staff were very friendly and helpful. They recommended The Chapter House restaurant, where we had a very nice meal in good surroundings for a reasonable price. When we booked our room we asked for a quiet room, which we got right at the end of the hotel corridor. The furniture looked tired and worn and the bathroom was very small and compact. However, we had a very nice stay and made use of the 12 o'clock check out on our last day. The hotel is very close to the shops and bars and within walking distance for the cathedral. We love Salisbury.

Date of stay: November 2018

Trip type: Traveled as a couple

Value

Location

Service

Ask lynnekeith about Mercure Salisbury White Hart Hotel

Thank lynnekeith

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

It has so much potential. I stayed in an Executive Room which I think must have been refurbished about 18 month ago, but it was already starting to get tatty. Broken towel rail, grubby sealant around the sink and bathroom, broken sashes on the windows. Nothing major, but consistent with a lack of attention to detail. Am I being fussy? Maybe, but this brings me on to the bar area. Huge potential. An unlit open fire on one of the coldest nights of the year so far. Empty glasses on the beer taps indicating almost all were “off”. Staff reasonably friendly, but give the impression “it’s a job. When’s the end of my shift?”

Breakfast, I have to say was very mediocre indeed. The breakfast room was baking hot with fan heaters blasting out hot air and some commercial radio station blaring out. Fried eggs can only be described as raw. Sausages colourless and just, maybe just about cooked. Bacon the same. Not a good experience at all. Not awful though, I hasten to add.

It just needs some management with a bit of vision and understanding of the potential this lovely place has. The Accor chain is generally pretty good. Parachute a veteran manager in with some experience of class. It’s got 4 stars, but I’m afraid I’ve stayed in better Premier Inns. Sort it before it’s too late.

Date of stay: October 2018

Trip type: Traveled on business

Ask Airmilesjames about Mercure Salisbury White Hart Hotel

3 Thank Airmilesjames

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We appreciate all of the comments we have received following your recent stay with us in Salisbury.

Once again I wish to apologise that we were unable to meet your expectations on this occasion and that we take all feedback seriously and rest assured I have shared your comments with the relative Department Managers to support me in addressing the concerns raised.

In relation to the log fire we were having remedial maintenance works to the chimney during your visit and were unable to light, and will be glowing waiting for our visitors during the Winter months.

The hotel has a planned improvement plan and we appreciate all feedback received and allowing us to improve both the quality and service that we provide.

Kind RegardsMark PostlethwaiteGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We booked for a celebration birthday Sunday lunch for 40 people. Throughout the planning the events and restaurant staff were professional. Helpful and accomodating to our requests. On the day itself all elements of our plans were carried out smoothly and without fuss. The food was excellent, the service first class and the cost reasonable.We cannot recommend this hotel highly enough. It made for a memorable day.

Date of stay: September 2018

Trip type: Traveled with friends

Value

Service

Ask Michael C about Mercure Salisbury White Hart Hotel

Thank Michael C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.