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Yummy Market jobs

Founded in 2002, Yummy Market specializes in a broad selection of European foods including hot prepared meals and well as fresh-baked breads, buns, cakes and pastries.

We are currently looking for the following position at our Maple location:

FRONT LINE/CUSTOMER SERVICE REPRESENTATIVE - PT (Fri/Sat/Sun Open to close)

JOB DESCRIPTION:

The Front Line/Customer Service Representatives work at the customer service counter to provide a positive shopping experience for the Yummy Market customers.

This includes answering customer inquiries promptly by phone, e-mail or face-to-face, offering product knowledge, guiding customers to correct isles, handling and resolving customer complaints. They will also be responsible for checking prices, and providing head cashier services, including authorization of return of merchandise, handling cashier inquiries and maintaining specified inventory (including creation and printing of labels). They will manage the schedule, manage and direct all phone calls and provide information about the availability of the supervisor/manager in all departments.

In addition, the Front Line/Customer Service Representatives works to maximize sales by providing prompt, friendly customer service. This would be accomplished by providing perfect knowledge of the retail business, as well as communicating and coordinating with other departments. All details of inquiries, comments and complaints will be recorded by the customer service representative. During busy periods, the Front Line/Customer Service Representatives may need to check out customers on the cash register or bag groceries.