Should IT Equipment fail it can cause untold damage to the business, as employees struggle to interact with systems to ensure business as usual.

In addition, lifecycle management of distributed desktops is complex and unpredictable, and costs can escalate if not followed closely.

Our IT Support & Maintenance Service provides a comprehensive multi-vendor support package that will protect your investment.

IT Support & Maintenance

ITIL-compliant, 24×7 IT Support & Maintenance

Customers have multiple and changing requirements for the operational availability of their IT equipment.

Our 24×7 ITIL-compliant IT Support & Maintenance Service offers multiple and variable options to meet these challenges, which can be provided independently or as part of a total Managed Service.

Our engineers are manufacturer accredited and we aim for a single visit fix to minimise business disruption.

We have a flexible approach and our pricing model allows charges to be inventory, activity, resource or frequency-based.

The Challenge

IT has become an integral part of every company’s landscape and in order to maximise this investment, servers, networks, PCs, printers and peripherals are required to function continuously.

A well maintained enterprise ensures that user downtime is limited and staff productivity is maximised.

Managing IT assets can be a resource heavy job, with on-going issues and small fixes taking away valuable time from core tasks and the need to store parts and spares locally eating into physical assets.

Our Capability

We cover a full range of IT related equipment, including Desktops, Laptops, Printers, Data Centre Servers, Enterprise and Storage equipment. We can also provide maintenance of Network and Audio Visual equipment.

All of this is delivered directly by NetStone Global using manufacturer accredited engineers across the UK.