"You are such a wonderful company. I was a newbie to cloth 6 months
ago and every time I have needed help, you have been there. Even now... I can
call and you patiently help me with whatever I ask. You take time for
the customer and so many companies don't do that any more. You are definitely a company that I have recommended and
will continue to recommend to others for all their baby needs. Thanks so much Jillian's Drawers."

Reviews

"Commitment to sustainable everything. Everyone here treats my family so kindly. There's often a free pile, the used section is awesome, and bouncing is affordable too! I used to come swoon over beautiful cloth diapers. Mama powered, kid focused. Perfect."

-Jessica B.

November 15, 2015

"No better place for new parents to visit! Their selection and service are top notch. We probably won't find a place this great in the NYC area and Jillian's will be dearly missed. We'll be back to visit once in a while though. Love y'all."

-Chris J.

November 8, 2015

"We live in Rochester and frequently visit Ithaca. We never miss an opportunity to visit Jillian's Drawers. We love the friendly customer service and knowledge staff. My daughter loves playing with the ball-pit, slide, and other toys while I browse.

Today I was lent a baby wearing wrap when it was overheard that I left mine in Rochester. I loved the wrap so much, I later on went back and purchased it. Thank you for use of the wrap (I wish I knew your name)... it really meant a lot! I could go on and on... But this review is already too long."

-Kristine D.

October 17, 2015, Rochester, NY

"I called the store in a panic earlier this week. The diaper company I had originally arranged a newborn diaper rental with was unreliable and was over a week delayed in their shipment, with no indication about when their shipment would arrive. With a week to go before my scheduled c-section, we feared that we would have to wait to cloth diaper our baby girl.

Jillian's Drawers to the rescue! Although the website indicated that the newborn diaper rental at Jillian's would take 6 weeks to ship, the kind clerk put together a package for me that day, and I received the diapers all the way in CA two days later! They even sent very helpful (pre-wash) laundering instructions for the **brand-new** diapers.

Thanks to them, we can start cloth diapering right away! And with the deposit refunded toward store credit, it'll end up being cheaper than the original rental, which is even better!"

-Karena L.

October 8, 2015

"I love this store. The staff goes out of their way to help me find something or just answer my billion questions! As a new mom, these ladies have been lifesaving on multiple occasions! I don't know what I would do without this place."

-Athena R.

September 6, 2015, Ithaca, NY

"Visited JD today for the first time! I went in thinking "okay I won't buy anything... I don't need anything" and left with a bag full!! Wishing we didn't live an hour away! Absolutely loved all of their new and gently used products and the staff and her little helpers were so friendly and kind!"

-Shiloh G.

July 16, 2015

"Great store with great people and great resources! A valuable place in our community!"

-Kristina T.

April 14, 2015, Ithaca, NY

"Jillian's is a wonderful asset to our community, selling safe products for our little ones (and mamas!) and providing incomparable knowledge on everything from diapers to shoes! And the staff is a joy!"

-Erin K.

January 9, 2014, Ithaca, NY

"The ladies here are SO fantastic! They listened to my situation, and took the time to walk around with me and help me find what would work best for my family. They taught me how to cloth diaper efficiently! I love going to the New Moms group on Wednesday, so much awesome mommy love happening there. It's nice to actually have women to talk to and ask/answer questions to!"

-Miranda H.

December 1, 2013, Ithaca, NY

"Their cloth diaper trial package is what converted me to cloth diapers. Not only do they give you a excellent sample of diapers, but also a tremendous amount of support. I must have called a dozen times and each time the staff answered my trivial questions with patience and encouragement.

Jillian's drawers is a vital asset to the cloth diaper world."

-Jess D.

1/2/2013, Sandy, UT

"I can hardly tell you what a comfort you were on the phone the other day... thank you once
again for your time and assistance. Gretchen, the kindness and empathy in your voice was a real
treasure to hear. We live in such a fast-paced world....to find someone in the
“business” community that shows those wonderful characteristics is something
special to note. Have a wonderful day and may you be blessed as you have
blessed others."

-LigiaSeptember 12, 2011

"Love this store! Friendly staff. Always has what I need."-ElizabethAugust 12, 2011

"After my son was born, I tried
out cloth diapers through the ""Changing Diapers, Changing Minds""
program. However, I was too overwhelmed to continue with cloth
diapering, so I gave up and returned all of them, with no hassle. After
about 2 months, I decided to try again, and called Jillian's Drawers to
get help, since I had heard such good things about their customer
service. They helped me customize my trial program, and I have been
CD'ing ever since. I have called with many questions, and have been
satisfied with their service, prices, and fast shipping. Highly
recommend!
"-JodyMay 18, 2011

"Dear Mandi and everyone at Jillian's Drawers,I had to write to let you
know how WONDERFUL the service I have received from the store has been! We are so pleased with GroVia and even happier with the caring customer service
from Jillian's Drawers. THANK YOU for making cloth diapering easy for new moms and babies! And, I also
spoke with Gretchen today, who was also a pleasure to chat with. I look
forward to doing more business with Jillian's Drawers in the near future and as
my baby grows up, and recommend you to everyone I know. Thanks again!"-Galia April 11, 2011

"love getting to try out different kinds of cloth diapers from your
gently used section. also, love the selection of earth and child
friendly products. i have always had excellent service and advice while
there! thanks!"-ElizabethFebruary 18, 2011

"Thanks so much for your quick reply! I am very impressed with your customer
service. :-) I will try putting it in the sun and hopefully that will work.
Thanks again and I look forward to ordering from your company
again!"-MelissaFebruary 13, 2011

"First off, GREAT customer service!!!! There was a delay on my order
months ago, and someone CALLED me right away to let me know!!! Your
prices on Thirsties are wonderful (my son is a big boy, and they fit
him the best out of everything I've tried). I honestly can't think of
any improvements at the moment...I'm a very satisfied customer!!!"-KristenJanuary 8, 2010

"Yes- Excellent customer service! The staff at Jillian's is very
knowledgeable on the many products that you carry and I've never been
dissatisfied with the advice I've received. I love bringing my daughter
into the store, its also one of her favorite places down town to nurse.
Sometimes I visit just to say Hi and to see a friendly face! Keep up the good work!!!! I personally feel very spoiled that you are in Ithaca!!!"-KrisJanuary 8, 2010

"I agree about great customer service. If I ever have any questions
about washing diapers I start out first by calling to ask for help.
Everyone is always so helpful which is so nice when you feel clueless!"-LoriJanuary 8, 2010

"All I can say is I'm in love. I
emailed with them about creating a custom trial package and they were
super accommodating to my needs. After placing the order they contacted
me very quickly (not even an hour later) about stock issues with a
couple items i ordered (they only had the happy hempies without the
liner, and the color of the snaps on a diaper would be different), and
were very quick to correct the order for me without any problems. Their
service could not possibly be any better and I will be recommending
them to everyone i know!"November 11, 2009

"Thank you! I love Fuzzi Bunz cloth diapers!! And your company is great! I've had
wonderful experience w/ your customer service. Your prices are
excellent and you're an all-around good place with which to do
business. :"

-KatherineOctober 15, 2009

"I just want to praise your company for such UNBELIEVABLY FAST
shipping! i recently ordered from your site and another on the same
day; i received your order so quickly that i had time to was the dipe,
DS wore it once, i tie-dyed it and he has been using it for over a week
now and i Still have not received the other order.WE LOVE YOUR FAST SERVICE! Thank you so much!Appreciative Mama,-Tiffany"March 30, 2009

"Jillian's Drawers is WONDERFUL!!!! Their shipping is super fast - I've always gotten a shipping confirm within a couple hours of my purchase.

I haven't needed any customer service online, but when we lived in the area and used to go to their brick and mortar store, the customer service was exceptional. I fully expect it would be online as well.

I
will continue to use Jillian's Drawers for all my diapering needs -- as
well as for their wonderful selection of maternity/postpartum supplies,
slings, carriers and toys. Not only for their wonderful service, but
because they are a living wage employer and offer wonderful benefits and flexible work schedules for
their employees (most of whom are mothers themselves, I believe)."-RebeccaNew Haven, ConnecticutFebruary 6, 2009

"Jillian's Drawers is by far the best place to order diapers. Their
customer service and exceptionally fast shipping make them stand far
above their competition."-EmilyLawrenceville, GeorgiaFebruary 5, 2009

"Great selection of highly sought-after baby care products. One of those
rare websites where all the things I want are available. A
one-stop-shopping place for natural baby products."-AnonymousDecember 4, 2008

"You are such a wonderful company. I was a newbie to cloth about 6 months
ago and every time I have needed help, you have been there. You have a
helpful non-judgmental attitude. Even now... 6 months into it, I can
call and you patiently help me with whatever I ask. You take time for
the customer and so many companies don't do that anymore. I also have
received defective merchandise and have had a very easy time with the
exchanges. You are definitely a company that I have recommended and
will continue to recommend to others for all their baby needs. Thanks so much Jillian's Drawers."-KatieOctober 30, 2008

"I love to buy my cloth diapers from here because they have an excellent gently used section and the
best price with shipping. I live in Hawaii so the shipping is very
important. Great business. I will definitely shop again in the future."-JenniferHonolulu, HISeptember 28, 2008

"I just wanted to tell you what a great company you are! I placed my
order on Sep 12th and it arrived today. You have great prices and fast
shipping. Other companies I've ordered from take months for me to get
my order. So I just wanted to say good job. I linked your website from
my blog so I hope that helps add more business because you deserve it.
Thanks!"-JenniferSummerville, South CarolinaSeptember 15, 2008

"The staff were able to guide me to diapers and covers that fit my
hard-to-fit baby. They responded quickly to email questions. Over the
phone, they were helpful and courteous. The return policy is quick and
painless. Plus, they have the BEST cloth diaper trial program I've seen ANYWHERE."-HeatherProvo, UtahSeptember 12, 2008

"I've made several purchases from Jillian's Drawers and have always been very pleased with my experience... They ship
products out very quickly and never made any mistakes in my order. I
have even called the store with a few questions to help me decide what
I needed- they were quite helpful and very friendly. I am happily
planning on using Jillian's Drawers for all of my future cloth
diapering needs. :)"-RobinKill Buck, New YorkSeptember 4, 2008

"I was referred to Jillian's Drawers by a friend as a premier place to
buy diapers. This was so valuable to me, being a new CD momma! I was
not disappointed- customer service was attentive and helpful with my
order, and I received my diapers in a timely manner. Their website is
easy to navigate, and I had no trouble finding everything I needed to
get started!!"-ChelseaWendell, North CarolinaAugust 30, 2008

"As a new-to-cloth mom of twins, I had a lot to learn! I tried their
"Changing Diapers, Changing Minds" program to help me decide whether or
not to make the switch from disposables to cloth. Every time I called,
the staff at Jillian's drawers was friendly, helpful, and informative.
I ended up not only making the switch to cloth, but also purchased all
of our diapering supplies through Jillian's Drawers. My supplies came
quickly and were always well-boxed. I can't recommend Jillian's Drawers
highly enough."-StephanieNewton, MassachusettsAugust 16, 2008

"Jillian's Drawers is excellent - one of the best customer service I've ever experienced from an online store. Mandi has not only been extremely helpful in answering all of my questions, but her responses have always been prompt and detailed. I found the store through an online search and noticed that the prices were better than other online shops as well as the selection. But one of the best things about Jillian's Drawers is that it ships internationally! For people like me who currently live abroad, that means we can still get all the best cloth diapering and other natural products at a good price & all from one place. Plus, the gift registry is also very easy to use. I'll definitely be a returning customer."United Arab EmiratesMay 16, 2007

"I've placed 2 orders now and LOVE the customer service and knowledge I've received from Mandi! Thanks so much!! I suggest Jillians Drawers to all mammas who ask where I got such cute dipes!!"Lake Linden, MIFebruary 28, 2007

"Hi, I just wanted to let everyone at Jillian's Drawers know how great I think you are. I've ordered a couple times from you now and have never regretted it. Not only do you have the best prices but your customer service can't be beat. My decision to have my daughter at the Greenhouse Birth Center has led to meeting so many wonderful people, including everyone at your business. Everyone I've talked to has always been so helpful and considerate. What a change from dealing with most retail workers. Thank you for being a great company with fabulous products. I will be buying from you for years to come!"Holly, MINovember 22, 2006

"Easy to navigate site. Customer service goes beyond the call of duty to answer questions so they are wonderful to deal with if you are new to cloth diapers. Very personalized attention to help us order what fits our specific needs and concerns. I LOVED their Changing Minds program. We will definitely order from Jillian's again when we figure out which diapering system we like the best."www.clothdiapersites.comNovember 6, 2006

"Thanks for all the options. You guys have the best customer service."Pittsburgh, PAOctober 4, 2006

"I just wanted to let you know that she is sleeping so peacefully in her Moby wrap right now and I'm getting stuff done around the house. Your customer service could not be better and I'm just so thrilled with all my transactions with you. I have a thing with instant gratification - when I'm excited about something I want it right away. You provide that flawlessly. Thank-you so much!"Clarklake, MISeptember 29, 2006

"You have a wonderful website!!!"Syracuse, NYSeptember 18, 2006

"Hi, I just wanted to say thank you for your quick service. I ordered on Thursday, received my order on Monday and I live in the middle of nowhere, too! I am really pleased with the Wahmies bag and the lotion sample was a pleasant treat!"Tonasket, WAAugust 9, 2006

"We have received everything and wanted to say thank you for making our shopping experience delightful. Our little one is due in several weeks and we are happy to be ready and prepared (well as much as one can i suppose, it will be our first). We are both happy to have heard about Jillian's drawers from an Australian couple here in Jeonju."Jeonju, KoreaAugust 7, 2006

"Hello, I received the diaper. I'm very happy. Bumgenius are wonderful, perfect fit for my baby. At this time, it's the only AIO that doesn't wick around the thighs. I'm very impressed !! Thank you for all. I appreciated the pail deodorizer in the parcel. It smells very good. Thank you, again. Happy to make business with you."Ruffieux, FranceAugust 7, 2006

"Thanks again for letting us try out the cloth diapers. They are much easier to use than I would have imagined! Thanks again for all your time and expertise! I appreciate your help."October 4, 2005

"Thank you for the amazing customer service! I appreciate that you have thoroughly researched your products and are so knowledgeable about what best meets our needs."September 22, 2005