ServiceNow

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors. You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills : ServiceNow,Functional architects experience Required adequate technical architecture implementation experience on ServiceNow and Scripting knowledge Having good Analytical skills knowledge on Business Intelligence Deep ITSM implementation experience Configuring Emails and events to trigger notifications as required, Report creation for generating reports and visualizing it on Dashboards Adhering to the coding standards to achieve optimized performance Worked on CMDB/Change/Incident/Problem/Knowledge/SDLC/My Notification process Worked on Catalog Items/Record Producers in Service Request Management Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes

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