Business Process Outsourcing

Optimizing business process cycles, while becoming a more efficient and adaptable organization

Attaining a measurable, sustainable improvement in business performance requires a holistic approach to operational excellence. The business process outsourcing value cycle begins with assessment and analysis, followed by process design, transition, ongoing management and then measurement to ensure continuous improvement. Our innovative approach includes new technologies such as robotic process automation and artificial intelligence to enable business agility and your digital transformation.

Corporate Campus Logistics

Rely on expert management for large operations and campuses

Canon elevates performance metrics and realizes real savings by managing the campus logistics and facilities along with the receipt, storage and movement of materials across large multi-building sites. Canon helps the enterprise gain a higher level of efficiency and customer satisfaction by streamlining facilities and logistics services under fewer suppliers, standardizing the services across sites, and improving vendor governance.

Digital Intake Center Services

Streamline the flow of information within your business to improve response times and increase efficiency

With decades of process improvement experience, we think strategically about the role of the document management, information and automated workflows to support today’s business objectives. We are industry leaders in the design and implementation of innovative solutions that meet business needs at an optimum cost.

Discovery Services

Rely on discovery experts for minimizing discovery costs and attorney review time

For more than 30 years, Canon has assisted firms with services needed for litigation and investigation processes. We collaborate with clients and their primary counsel to develop a customized, cost efficient, reasonable and defensible plan tailored to the size, scope and discovery needs of individual matters, related matters and practice groups. This customized approach provides increased efficiency, greater visibility into costs and a better adherence to budgets.

Imaging Services

Bridge the manual and digital workflow divide

Harness the power of automated data extraction and maximize the benefit of document imaging to make your business more efficient and your employees more productive. With best-in-class OCR technology, multi-step quality assurance and the Canon information governance professionals to manage the paper-to-digital transformation, you can respond to customers faster and improve information transparency and accessibility.

Mail Services

Streamline the flow of incoming and outgoing mail and parcel

With decades of mail management leadership experience in all aspects of mail center and shipping and receiving operations, we think strategically about the role of the mail function to support today’s business objectives. We are industry leaders in the design and implementation of innovative solutions that meet business needs at an optimum cost. The Canon team is certified in postal automation and regulation and has a deep knowledge base in mail services technology.

Managed Workforce Services

Outsource employment of highly skilled and reliable workers

Canon helps organizations remain competitive and meet the talent and staff flexibility challenges by recruiting, onboarding, managing, training and establishing performance management metrics for a wide range of positions across varied industries. We offer a managed service that provides a single point of contact, on-site management, performance measurement and complete recordkeeping.

Office Support

Rely on experienced staff to keep office operations running smoothly

Canon manages the office and administrative functions vital to the effective and efficient running of any business. We provide a wide range of services including staffing reception areas, office moves, conference room scheduling, and AV equipment support to ensure your meetings run smoothly. Our flexible service capabilities and a well-trained staff allow you to better align resources to focus on the areas core to your business.

Print Services

Take a strategic approach to print and copy management

Canon provides advanced print services that include the management of your organization’s print needs, the staff and technologies. We analyze office printing needs, create a strategy and implement a program that improves speed, quality, accuracy and convenience while containing or reducing costs.

Records & Information Governance

Mitigate risk through an effective information management program

We deliver world class records management programs and staffing across the enterprise from the initial assessment to the classification system to retention schedules and disposition. Additionally, we can develop and implement information governance solutions that improve the eDiscovery process and enable faster and deeper insight into data.

Robotic Process Automation Services

New technologies such as robotic process automation are creating opportunities to automate repetitive processes and more efficiently achieve your business goals. Robotic Process Automation offers the potential to have software robots execute your current processes faster and more accurately, 24x7. This can help increase your return on investment and achieve other significant benefits such as improved accuracy and compliance, cost reductions and scalability.

Source-to-Pay Outsourcing Services

Achieve a source-to-pay digital transformation and improve supply chain efficiency with a smart approach to people, process and technology.

Canon is a strategic partner that enables organizations to digitally transform their source-to-pay processes. Our best-in-class S2P Service is scalable and can be implemented step-by-step to add the right level of enhancement that makes sense for your sourcing and finance teams. Canon's holistic approach includes an analysis of your current staffing, processes and technologies to determine what is necessary for a successful transformation.

Warehouse and Distribution Outsourcing

Achieve high performance with a holistic approach to your supply chain

Canon combines warehouse services and technology to deliver a best-in-class supply chain to optimize your people, process and systems and deliver desirable business outcomes. The Canon Warehouse and Distribution Services include labor management, optimizing inventory, receiving and shipping along with order fulfillment, facility design and performance management tools enabling you to meet or exceed customer expectations.

Workplace Experience Services

An impeccable service committed to creating remarkable experiences

Your workplace is where people come together—employees, clients, visitors, business colleagues and others. These individuals are critical to the success of your company. If you want them to feel uniquely cared for; to view your office as welcoming and great place to be, then you might want to learn more about Canon Workplace Experience Services.

Banking & Financial Services

Partner with Canon to better compete in a digital world

Financial services is a transaction-intensive business requiring robust office processes that are streamlined and cost effective. We help our clients meet these and other goals; clients ranging from banks and credit card companies to consumer finance firms and investment funds. Our BPO services can help you enhance your accounts payable and loan and credit card processing operations. We also offer print/mail and records management, specialty workforce services and more.

Education Services

Streamline document workflows across the campus with Canon Education Services

Colleges and universities often struggle with inadequate, paper-based systems. Yet today’s digital-savvy students expect a relatively quick response after submitting enrollment applications, financial aid packets or requests for academic records. We team with educational institutions to improve their document workflows and data architecture so they can meet these and other challenges. Our expertise in application and financial aid processing as well as back-office services can help you succeed.

Healthcare

Fill a prescription for superior patient care

Healthcare organizations face three key challenges. One is to maintain an unimpeachable information governance program, which among other goals can help protect health records. The other two challenges include reducing costs and increasing operational efficiency, which can ultimately translate into superior patient care. Let us help you meet these challenges through streamlined accounts payable processing, medical supplies distribution, mail, records and inventory management, and much more.

Insurance Services

Leverage solutions that help grow your business

Successful insurers thrive on efficient document management to drive the bottom line. The right solutions enable insurance companies to process claims and deliver statements with speed, accuracy and control. Another result is that with improved workflows insurers can focus on what matters most: growing their business. This is where we can help, through services that span mail/print/copy center management, claims and accounts payable processing, document imaging and information governance.

Legal Services

Both corporate legal departments and law firms face complex challenges in today’s legal environment. Canon helps legal professionals meet these challenges such as managing discovery, implementing effective information governance, reducing attorney document review time and developing plans that stay in budget. We offer all the services needed to help contain costs and reduce the huge volume of discovery-related data that is often associated with litigation and investigation processes.

Life Sciences

Attract top talent; enhance operational efficiency

Life sciences companies rely on attracting and retaining top talent to accomplish their core mission of providing better health. At a global pharmaceutical company, we developed a new-hire concierge program to help onboard hundreds of new employees in a short period of time. We can accomplish this and more for your company, such as implementing improved records management programs as well as enhanced administrative and corporate support services.

Manufacturing

The manufacturing sector is competitive. Getting new products to market faster and increasing productivity are just two constant challenges. Canon can help. We implement best practices for automotive, aerospace, chemical, and other manufacturers to reduce cost, automate workflows and provide a top quality workforce. Our services span BPO (accounts payable, legal discovery and logistics) as well as document management and specialty workforce services, including executive administrative support.

Oil & Gas

Tap the right logistics solution for success

Oil and gas companies need to exploit new technology to innovate. They also must contain costs and drive operational efficiency. For one global energy company, we implemented a comprehensive logistics services solution that covers managing the flow of most materials that move with its corporate campus. This includes shipping and receiving, records and mail management, a cloud-based warehouse management system and more. If you’re facing similar challenges, let us demonstrate how we can help.

We make it our business to help you grow yours.

"We selected Canon Business Process Services based on its depth of technical expertise and innovative approach to reducing costs while increasing document process efficiency."

Director, AmLaw 100 Law Firm

A client-focused culture here at Canon

We listen to our clients to develop the optimal process and technology solution customized to achieve the desired business outcome. Our team of certified experts gather the requirements, assess the current state and future desired state and provide the client with a clear view into the implementation, change management and communication plans to ensure that the client expectations are met and results are realized. We value each and every client relationship with an eye toward adding long term business value.

Mark Walker
Vice President, Professional Solutions

Industry Recognition

IAOP Global Outsourcing 100

Canon Business Process Services, Inc.'s 13th straight year on the International
Association of Outsourcing Professionals’ (IAOP®) Global Outsourcing 100® list.

News You Can Use

Canon today the company announced it has earned additional IAOP Best of the Global Outsourcing 100 honors by being acknowledged in five special recognition categories: Best of GO100 Leaders, Customer References, Programs for Innovation, Corporate Social Responsibility and Multiple Appearances.