Generation Gap: Closing the Gap in the Workplace $99

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.

Advanced Skills for the Practical Trainer $149

Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting! This course will teach you advanced skills that can help you take your training programs to the next level. We recommend that you complete “The Practical Trainer” before beginning this course.

Body Language: Reading Body Language as a Sales Tool $149

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message.

Building Better Teams $189

Teams are an important building block of successful organizations. Is your team motivated? Do you work well together to solve problems and get things done? Do you have a process for managing issues? This course can help you say “Yes!” to all of those questions and build a better team.

Delegation: The Art Of Delegating Effectively $149

Effective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively.

Working Smarter: Using Technology to Your Advantage $79

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course is about using technology to work smarter, not harder.

Purchasing and Procurement Basics $99

Not that long ago, purchasing and procurement focused on a rights-based theory: acquiring the right product of the right quality, in the right quantity, from the right source, at the right time, and at the right price.Today, purchasing and procurement has evolved beyond this theory to include many supply chain functions, with a focus on building strong, collaborative relationships within and outside the organization.

Intrapreneurship $79

Intrapreneurship has been described as a great way to make beneficial changes to your organization. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company. This course will help you become energized and ready to push your ideas forward.

Training with Visual Storytelling $79

The National Center for Biotechnology Information estimates that the average human’s attention span is about eight seconds. That’s a drop of 33% over the past 15 years. For trainers and public speakers, this means that we have less time than ever to catch our audience’s attention, get them engaged, and ensure that they retain the information being shared.

Hiring for Success: Behavioral Interviewing Techniques $189

The interviewing process sounds easy enough: you arrange for a conversation with potential candidates and then select the best person for a particular position. However, we all know that it isn’t really that simple. This course will give you the skills and tools to hire successful candidates.

Customer Service Training: Critical Elements of Customer Service $149

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

Stress Management $79

People around the world are experiencing job burnout and stress in epidemic proportions. Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle. This course will give you some stress management techniques that you can apply right away.

Business Succession Planning: Developing and Maintaining a Succession Plan $149

Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

Telemarketing: Using the Telephone as a Sales Tool $79

Where does the telephone fit into your sales strategy? After all, the telephone can supplement, enhance, and sometimes replace other means of marketing and selling. Learn how to leverage telemarketing as a sales tool with this course.

Conflict Resolution: Getting Along In The Workplace $99

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

Building Your Self Esteem and Assertiveness Skills $99

Ayn Rand once said, “The man who does not value himself, cannot value anything or anyone.” This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world.

Creating Winning Proposals $149

This course will help you develop the skills necessary to create successful proposals by focusing on sources of funding, types of proposals, and how to write proposals that will meet the stated requirements. You will also learn about the all-important element of relationships and how to build and maintain them in a funding relationship.

Most of the business world has become very environmentally conscious, and your business is probably no different. But sometimes it’s good to have guidance to get where you’re going from an environmental standpoint and that’s how this course can help. This course will provide skills you can use to reduce your organization’s environmental impact and increase its operating efficiency.

Social Selling for Small Businesses $79

This course will help you develop your social selling skills by focusing on developing meaningful relationships with customers and potential customers through social media. You will also learn all about ways to harness the power of social media to spread your message far and wide to your target audience.

An Environmental Audit Primer $249

It’s great to have a system in place for making your organization an environmentally sustainable one, but how do you know if that system actually works? Conduct an environmental audit, that’s how. This easy-to-understand course will guide you through the steps to pursue an audit, complete with corrective actions, and a closing meeting.

Developing a Safety Procedures Manual $79

It’s all well and good to have a workplace safety plan but once it’s created how do you communicate that plan to the workforce? Simple. You take that safety plan and use it to develop a safety procedures manual. The manual allows staff to simply follow the procedures when required. This course guides you along the path to creating a comprehensive safety procedures manual. On this journey you will touch upon safety procedures basics, flowcharts, gathering information, procedure writing and fine-tuning, and procedures building.

Planning for Workplace Safety $79

Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.

Creating a Positive Work Environment $99

This course gives you a solid grounding in how you can play a role in creating a positive environment in your workplace. It shows you what a positive work environment is like and how you can help build one, whether you are an employee or a leader in the workplace. This course introduces you to various team player roles and responsibilities and then digs deep into the structure and flow of effective workplace relationships.

Developing a Lunch and Learn Program $99

Creating Successful Staff Retreats $99

Creating Successful Staff Retreats brings you full circle from a consideration of retreats that you’ve attended, or heard of, right through setting the groundwork of a retreat on your own. Those initial steps are then followed by a deeper look at what you need to do to actually run the retreat, evaluate it and continue the message afterwards.

Skype for Business - Presenting with Skype for Business, Part One $79

Skype for Business makes presentations easy! This course shows how to display a PowerPoint presentation, display a whiteboard, share your screen, and share your programs, all from within Skype for Business.

Continuous Improvement with Lean $99

This course is an ideal choice if you’re ready to take your Lean knowledge to the next step. In it, we will explore what continuous improvement is all about and how Lean methodology can help get you there.

Conversational Leadership $149

This course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Café model, which you can use to foster input and conversation for any problem at hand.

Developing a Training Needs Analysis $149

Consider training programs that you have taken in the past. Did the skills that you learned benefit your organization? Did they help you do a better job? Did you even take anything beneficial away from the training at all? A training needs analysis can help your participants answer “yes” to all of these questions, and make sure that their time (and their organization’s money) is well spent.

Measuring Training Results $79

Think back to the last training program that you conducted or attended. What did you learn from that course? How did you (or your students) apply the new skills back in the workplace? Can you tie those results directly back to the training program?

Introduction to E-Mail Marketing $79

Can you remember the last few marketing e-mail messages that you received and how you reacted to them? Can you identify the style, purpose, and design considerations behind any of these messages? It’s almost certain that some serious planning went into each e-mail that you received, even if you didn’t realize it.

Skype for Business - Managing Contacts, Part One $79

Just like other messaging applications, Skype for Business contacts contain the online identities of the people whom you communicate with. In this course, students are shown how to add internal and external contacts, create contact groups, move contacts to existing groups, add contacts to the Favorites group, and delete contacts and contact groups.

Skype for Business - Skype Meetings $79

Meetings are a good way to get contacts together. In this course, students are given the tools to set up a Skype meeting using Outlook, join meetings, set up impromptu meetings in Skype, and take notes during a meeting with OneNote.

Appreciative Inquiry $99

Have you heard the saying, “If you do what you've always done, you'll get what you've always gotten”? Appreciative Inquiry offers us a new, exciting way to solve problems and improve the places where we live, work, and play.

Global Business Strategies $249

Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it). To complicate matters further, these elements are constantly evolving. Add in the rapid pace of change of technology, legal questions surrounding the Internet and e-commerce, and growing security concerns, and you’ve got an extremely complex global marketplace.

Encouraging Sustainability and Social Responsibility in Business $189

Today’s leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

Developing Your Executive Presence $149

Think of an executive you admire. Chances are you admire them because of the figure they cut across the corporate and financial world. But that figure does not come about by mere chance, it is the product of hard work, experience, and cleverly crafted insight into what makes a good executive presence. You can avail yourself of a hint of those skills with this informative, enlightening, and engaging eLearning educational extravaganza. Enjoy.

Risk Management $79

Risk management has long been an essential part of project management, but it has also become an increasingly important part of organizational best practices. This course will introduce you to the basic principles of risk management.

Onboarding: The Essential Rules for a Successful Onboarding Program $79

Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

Writing a Business Plan $79

A business plan will help your business get started on the right track, stay focused on priorities, and move forward. This course is designed for business owners and entrepreneurs who are ready to create a business plan.

Facilitation Skills $149

With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal. This course will introduce you to this core competency and give you practical ways to apply it in the workplace.

Dynamite Sales Presentations $149

Research in business etiquette has shown that when you first meet someone, the first twelve steps you take are critical in forming a perfect first impression. A good sales presentation begins when you enter the room, and the best sales presentation methods take into account not only what you're bringing to sell, but how you present with it.

Customer Service Training: Managing Customer Service $149

Crisis Management $249

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

Creating a Workplace Wellness Program $149

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

Creating a Dynamite Job Portfolio $99

The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview. We recommend that you complete “Getting Your Job Search Started” before beginning this course.

Conquering Your Fear of Speaking in Public $99

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at social events? Do you lock up in awkward social situations? If so, this course can help you conquer your nerves and speak confidently in public.

Conflict Resolution: Dealing With Difficult People $99

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

Disability Awareness: Working with People with Disabilities $149

People with disabilities represent a significant and largely underutilized resource for businesses. This course will give you tools and tips for creating a diverse workplace and making the most of what employees have to offer.

Balanced Scorecard Basics $149

Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organization’s success.

Basic Internet Marketing $149

If your customers on the Internet, then you should be too. This course will show you where to start. It is ideal for business owners and people new to marketing who want to learn the basics of Internet marketing.

Advanced Writing Skills $149

This course is designed for good writers who are ready to learn the nuances of letters, business cases, proposals, and reports. Therefore, we recommend that you complete “Business Writing That Works” before beginning this course.

Accounting Skills for New Supervisors $249

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you're going to succeed in business, particularly as a manager. This course will help you get started in the accounting world.

Public Speaking: Presentation Survival School $79

A great presenter has two notable qualities: appropriate skills and personal confidence. This course will help you master the skills that will make you a better speaker. From there, you’ll develop the confidence that you need to become a great presenter.

Employee Dispute Resolution: Mediation through Peer Review $149

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

Writing Reports and Proposals $129

Reports and proposals come in a variety of formats. All formats, however, rely on good writing skills and a solid framework. We recommend that you complete “Business Writing That Works” before beginning this course.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. With the right training, call center agents can be an excellent asset in your organization’s sales process.

Developing a High Reliability Organization $189

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

Process Improvement with Gap Analysis $79

Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.

Conducting Accurate Internet Research $99

We’ve all used the Internet to search for the answer to a question we might have. The question could be as simple as “Who won last night’s ball game?” or an in-depth query for our university research paper. This course provides a road map for searching the Web without getting lost, sidetracked, or getting the wrong information. It provides simple tips and examples and points us in the right direction.

Getting Stuff Done: Personal Development Boot Camp $149

Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.

Intermediate Project Management $169

Project management is not just for certain industries or job titles. Most of us are expected to complete assignments that are not a usual part of our job and to get the job done well, within a budget, and on time. This course will share some project management techniques that can help you achieve your goals. We recommend that you complete “Project Management Fundamentals” before beginning this course.

E-Commerce Management $189

E-commerce has been a part of the world’s financial landscape since the mid-1990s. It’s big and it’s getting bigger every day. E-commerce hasn’t replaced brick and mortar stores like some had predicted it would but it is a major part of today’s business world. Learn the skills here to manage your e-commerce business to success.

Building an Online Business $149

You’ve got an idea, one that you think could be a great business. But you don’t want to limit yourself to one location, you’re not looking for a brick-and-mortar store, you’re thinking online. That’s not a bad idea since online shopping and spending is predicted to grow at exponential rates. Get the advice, tips, tools, and pointers you need here.

Workplace Harassment: What It Is and What to Do About It $79

Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees’ physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.

Managing Across Cultures $79

Business Ethics for the Office $99

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

Getting Your Job Search Started $99

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this course will help you determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started.

Employee Accountability $99

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

Logistics and Supply Chain Management $79

Logistics and Supply Chain Management are arguably the lifeblood of any industry. If you can’t make your products and can’t get them to your customers then failure is guaranteed. If you don’t want to find your business in this predicament it’s a good idea to secure training on this pivotal topic to have a good grasp on success. This cover gives a broad overview of logistics and supply chain management and the tools you will need.

Building a Consulting Business $249

Many of us have the dream of owning a business, but few of us take that step. In the case of starting a consulting business it may be a short step from the work world to the self-employed world. In some cases your skills can be transferred easily from your current job to your own consulting business.

Negotiating for Results $79

Whether you’re negotiating a big deal with lots of money on the table or trying to get your child to agree to a reasonable bedtime, the principles are the same. This course will give you the skills that you need to become a successful negotiator.

Advanced Project Management $249

It's easy to forget the "manager" part of your "project manager" title amongst all the activity during a project. However, it is crucial that you hone your management skills as they are an important part of your success as a project manager. There are also some advanced project management techniques that you can master to bring your projects to the next level.

Inventory Management: The Nuts and Bolts $79

No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. This course will teach you how to effectively manage these items, which are collectively referred to as “inventory.”

Safety in the Workplace $79

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. This course will show you how to create a safety culture in your organization and protect your employees.

Making Training Stick $79

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. This course will help you identify ways to make your training stickier for your students.

Managing Pressure and Maintaining Balance $79

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

Managing the Virtual Workplace $79

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime. As a manager, it’s important to understand how these new tools change your role and the people that you work with.

Communications for Small Business Owners $149

Communications between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.

Project Management Training: Understanding Project Management $199

The Project Management Institute defines project management as, “The application of knowledge, skills, and techniques to execute projects effectively and efficiently.” This course will give you the project management tools that you need to plan, manage, and execute small to medium sized projects.

Orientation Handbook: Getting Employees Off to a Good Start $79

Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.

Mastering The Interview $79

The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. This course will give you the chance to master job interview skills.

Entrepreneurship 101 $249

Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business. You can, too, with this introductory entrepreneurship course.

Prospecting for Leads Like a Pro $79

Tough Topics: Talking to Employees about Personal Hygiene $79

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But conversations about an employee’s personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.

Team Building: Developing High Performance Teams $79

Your success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. This course will give you some ways to develop a high-performing team and get the results you’re looking for.

Human Resources Training: HR for the Non-HR Manager $189

In today’s fast-moving world, many managers and supervisors are expected to deal with human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts.

Effective Planning and Scheduling $149

Creating an accurate schedule is more of an art than a science. However, there are some tools and techniques that you can use to be as precise as possible. This course will introduce you to the most commonly used tools and show you how to apply them to everyday scenarios. We recommend that you complete “Intermediate Project Management” before beginning this course.

Critical Thinking $149

In today’s society, we are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. This course will give you the ability to clearly reason through problems and to present arguments in a logical, compelling way.

Workplace Ergonomics: Injury Prevention Through Ergonomics $79

Everyday activities like reaching to get supplies off of a shelf, sitting in front of a computer for hours, and moving heavy products around the shop can all take a toll on our bodies. This course will teach you how to make your environment as ergonomic as possible in order to make daily tasks easier on your body and mind.

Public Speaking: Speaking Under Pressure $79

If you are a new speaker who feels nervous about the task at hand, or an experienced speaker who wants to learn more about being put on the spot, then this course is just for you. It focuses on speaking under pressure, which means being able to quickly organize your thoughts and being able to convey them meaningfully to your audience.

Using Activities to Make Training Fun $79

Humor can help you make your training sessions just as engaging as fun social occasions. Even better, you don’t need to be the class clown or an award-winning comedian to do it. This course will give you some easy ways to use activates and humor to make your training experiences fun and engaging.

Survival Skills for the New Trainer $79

Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. If you are thinking about becoming a trainer, or have started doing some training already and want to know more about what will help you to become an excellent trainer, this course will help you start your journey.

NLP Tools for Real Life $79

Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP.

Marketing with Social Media $99

Social media remains an evolving aspect of our daily lives in addition to being a part of our businesses. If you understand the basics of social media, this course will give you ways to add it to your marketing plan.

Managing Difficult Conversations $79

Whether it’s asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.

Developing Your Training Program $149

Successful training programs are meaningful, practical, and beneficial to both trainees and the organizations they work for. This course will give you a step-by-step guide for developing a great training program.

Conference and Event Management $249

Whether you’re planning a small anniversary party or a big conference, the basic event management principles are the same. This course will give you an effective and well-planned design that can be used over and over again for any type of event.

Bullying in the Workplace $99

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

Anger Management: Understanding Anger $99

Anger is a universal experience. Managing anger productively is something that few individuals, organizations, and societies do well, even though it’s an important component of being successful. This course will give you some ways to manage your anger as well as angry people.

Personal Brand: Maximizing Personal Impact $79

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’” This course is an exploration about the type of impact we want to have in life and work.

Knowledge Management $79

The knowledge held by an organization’s employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.

CRM: An Introduction to Customer Relationship Management $149

Take a look in your wallet. How many points, rewards, and loyalty cards do you have? These are all examples of Customer Relationship Management (CRM) programs. What does your company offer to reward existing customers and gain new ones?

Basic Business Management: Boot Camp for Business Owners $249

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.

Business Process Management $189

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

Lean Process Improvement $79

From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will introduce you to the most common Lean tools.

Self-Leadership $79

Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.

Influence and Persuasion $79

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

Performance Management: Managing Employee Performance $79

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

Problem Solving and Decision Making $79

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

Budgets and Managing Money $149

We all play a role in our organization’s financial health, whether we realize it or not. This course will give you the skills that you need to speak knowledgeably about budgets and managing money, and to contribute to the bottom line. We recommend that you complete “Accounting Skills for New Supervisors” before beginning this course.

Selling Smarter $99

The sales industry keeps evolving, and that means you need to keep growing too! Today’s successful salespeople focus on personal efficiency, delivering more to existing customers, and customer-focused selling. You can learn these skills with this course.

Building Relationships for Success in Sales $189

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

Marketing for Small Businesses $120

Marketing is about getting your business known and building your position within the marketplace. This course will show you how small businesses can leverage traditional marketing tools to grow their presence, increase results, and meet business goals.

Emotional Intelligence $99

Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.

Change Management: Change and How to Deal With It $149

Some people enjoy the opportunities and excitement that change brings. Others, however, have a harder time adapting. To complicate matters, our feelings often depend on the situation. This course will teach you how to manage change in a positive way.

Business Leadership: Becoming Management Material $149

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

Coaching and Mentoring $149

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.

Strategic Planning $89

A good strategic plan describes what the owners want the business to do and how to get there. This course will help you identify all the pieces of a strategic plan and how to put them together to create something meaningful.

Conducting Effective Performance Reviews $189

Performance reviews are an essential component of employee development. After all, how will employees be able to meet their goals if they don’t know what those goals are? This course will help you set up and execute a performance management process.

Public Relations Boot Camp $99

Public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed.

Networking for Success $79

Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. This course will give you the skills that you need to network with others.