Collections Specialist

Ontario, CA, United States

Hi,

Collections Specialist III3 monthsOntario CA

Description:

Experience: More than 5 years professional experience in b2b/commercial collections. Background: Multi vendor/distributor accounts in call center environment. Education: Bachelor's Degree or equivalent unless otherwise specified. Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options. Make collection and billing calls to reduce the lost assets of a company and delinquent payments. Receives pre determined work assignments that are subject to moderate level of control and review. Applies company policy and procedures to resolve routine issues. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Normally receives general instructions on routine work, detailed instructions, on new projects or assignments. Knowledge or experience working with excel (vlook up and pivot tables).

Perform the following but, not limited to

• Account Analysis/Reconciliation • Manage A/R Portfolio - Collect Past due and Resolve Liabilities with refund, reversal of credit, or write off • Resolve returned mail, checks, & chargeback disputes with customers • Re print invoice/Debit/Credit/Statement/Ledger and provide to customers as needed • Document Customers Account: Add professional documentation with pertinent information regarding call, action, inquiry, customer request, changes to account status/term/limit in ERP system • Process Credit Card by Phone Payments • Register customers on POHC site/Assist with questions on POHC site • Provide professional customer service to all when answering inquiries, concerns, educating on processes/policies, and in handling all business related matters • Assist in other areas and special projects as needed within specified deadlines and that areas work instructions