ASHEVILLE HOTEL GROUP

ASHEVILLE HOTEL GROUP

ASHEVILLE HOTEL GROUP

Room Attendant / Suite Keeper

Job Summary:

Responsible for the cleanliness of rooms and suites efficiently and in accordance with hotel and brand standards. Responsibilities include but are not limited to cleaning guest rooms / suites and hallways. Reasonable accommodations will be evaluated to enable qualified individuals with disabilities to perform the essential job functions.

Room Attendant / Suite Keeper

Job Summary:

Responsible for the cleanliness of rooms and suites efficiently and in accordance with hotel and brand standards. Responsibilities include but are not limited to cleaning guest rooms / suites and hallways. Reasonable accommodations will be evaluated to enable qualified individuals with disabilities to perform the essential job functions.

Room Attendant / Suite Keeper

Job Summary:

Responsible for the cleanliness of rooms and suites efficiently and in accordance with hotel and brand standards. Responsibilities include but are not limited to cleaning guest rooms / suites and hallways. Reasonable accommodations will be evaluated to enable qualified individuals with disabilities to perform the essential job functions.

Guest Service Agent

Guest Service Agent

The Guest Service Agent is responsible for meeting the guest’s needs, especially during the check-in / check-out process with an outgoing, friendly personality. Responsibilities include: Giving guest information about the hotel, area attractions, restaurants, etc. Responds to guest needs for assistance and information. Sell rooms to walk-ins. Entering / changing reservation information on the computer system. Driving our guest in our shuttle within a 5 mile radius. Posting changes to guests accounts, processing payments, and making corrections to guest accounts. Informs the Executive Housekeeper as to room number changes, early / late check-ins / outs, and new HHonors reservations / arrivals. Listening to guest complaints and responding in a positive way. Operating the hotel switchboard. Keeping the front desk area neat and clean. Maintains the daily shift communication log book. Balances the cash drawer, credit cards, and all house accounts. This is to be a brief overview and is not all inclusive. This position requires a valid driver’s license with a clean driving record.

Front Desk Operations:

Wears uniform, name-tag, and shoes as stated in the Appearance and Behavior Standards.

Greets guest by name, smiling and being accommodating.

Processes guest arrivals / CRM / HHonors on an hourly basis,

Explains the hotel’s amenities to guests. Processes key packs.

Anticipates the guest’s needs, try’s to arrive at a positive solution for the guest.

Answers the telephone without delay, knows how to operate the switchboard. No personal phone calls.

Knows how to navigate the ONQ computer system.

Balances daily the cash and credit card transactions. Prints downtime reports every two hours (more often in the event of storm).

Is familiar with the Emergency Procedures, who to call and when.

Works closely with the Executive Housekeeper to ensure accurate information is communicated regarding check-ins / check-outs. Informs the Executive Housekeeper of any special guest needs / requests.

Are you able to perform the “essential functions” of the job you are applying for?*

Yes

No

I need more information about the job’s essential functions in order to respond

Reasonable accommodation will be made in accordance with all ADA requirements. This is not a solicitation to disclose the existence of such information

Do you currently hold a valid driver's license?*

Yes

No

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Legal Statement

Please do not submit information unless you fully understand and agree with the following:

I understand that I am submitting information electronically, should a breach of information occur I agree to indemnify and hold harmless South Asheville Hotel Associates, LLC and its affiliates. I release and waive all rights to claims against South Asheville Hotel Associates, LLC and its affiliates.

I understand this is not an offer of employment nor contract with South Asheville Hotel Associates, LLC.

South Asheville Hotel Associates, LLC is an equal opportunity employer. No request for information is used to eliminate any candidate, as mandated by State and Federal employment laws.

Legal eligibility to inside the United States will be required and proper I-9 verification is required for employment.

I understand I have the right to terminate my employment at any time and South Asheville Hotel Associates, LLC retains the same right.

I understand my driving record will be checked if applicable for the position I am applying for and an approved driver’s license status must be maintained.

South Asheville Hotel Associates, LLC does not permit nor tolerate any unlawful employment practices. Any discrimination in any form is unacceptable and will be thoroughly investigated.

Applications are valid for 90 days only. Thereafter a new application is required to be eligible to begin the process. A fully completed application at the location of interest is required to be considered for any position.

All information provided is accurate and should any portion be found to be inaccurate I will be eliminated from eligibility to work for South Asheville Hotel Associates, LLC or the potential of termination will be at the discretion of South Asheville Hotel Associates, LLC.

I fully understand and agree with the statements above. I am willfully sharing information for the sole purpose of potential employment.