Hospitals

Patient advice and liaison service (PALS)

At the Royal Free London NHS Foundation Trust, we are fully committed to providing a high quality patient experience.

To help us achieve that aim, the patient advice and liaison service (PALS) offers support, information and assistance to patients, relatives and visitors about medical services and hospital care. Find out how PALS can help you.

The PALS NHS team at Barnet Hospital and Chase Farm Hospital

The patient advice and liaison service for Barnet Hospital and Chase Farm Hospital is based on the ground floor of Barnet Hospital, near the main entrance.

It is open Monday to Friday, from 10:00 am-12:00 pm and then 1:30 pm -3:00 pm. You can contact PALS, using the details below:

Tel: 020 8216 4924 Email: bcfpals@nhs.netWrite to us: patient advice and liaison service (PALS), Barnet Hospital, Wellhouse Lane, Barnet EN5 3DJVisit us: We are open for visitors Monday to Friday, 10:00 am - 4:00 pm. You will find us on the ground floor of Barnet Hospital, near the main entrance.

If you being treated at Chase Farm Hospital or another site and cannot make it to our office, please phone us and we will arrange a time to visit you.

You may also contact the Care Quality Commission (CQC) who will use any information received as part of their inspection process to ensure that the provider meets the required standards for quality and safety of service users.

Healthwatch Barnet is not able to support people in making an individual complaint. This is known as a complaints advocacy service.

POhWER provide a free, independent service for Barnet residents. Their website is dedicated to helping you understand what your options are and how to get the best resolution for you.

The website has a wide range of information to support you to make an NHS complaint by yourself, including self-help information in Easy Read and large print version. If you wish to complaint about a National Health Service (NHS), please call 0203 553 5960 or email pohwer@pohwer.net.