Product Support Services

Anytime access

Access Huawei product support directly (Hi-Care) or combine support from your preferred local service partner with Huawei Global Support (Co-Care).

You get anytime access to our Technical Assistance Centers (TACs) by phone, email, web, or mobile app. To serve you better, we give priority to business-critical incidents for immediate responses to the most severe situations.

Plus, access the Huawei support website for general information, discussion forums, software, tools, eLearning, and more.

Spare parts and software updates

Advanced defective hardware replacement plus choose on-site installation of spare parts within 4 hours or the same or next business day. We even do a root cause analysis for all severe incidents to ensure complete resolution of all underlying factors.

Of course, you can always download new software releases through the support website 24/7.