If loss/damage occurs when our offices are closed for business, notify us once we are open. If repairs have to be carried our immediately, please retain damaged items in order not to prejudice our position should we wish to view/test such items.

If items are lost or stolen notify district police to enable them to issue the relative report. In the event of a break-in do not touch anything until police and/or forensic experts tell you to do so. After relevant surveys have been carried out, you should set about securing premises/residence (albeit on a temporary basis).

If cleaning has to be carried out following fire and or water damage, this should be done immediately to minimise the loss. Nevertheless the items damaged must not be disposed of until we instruct you to do so.

When you suffer damages due to the negligence of third parties please ensure that you provide us with details of such person(s).

It is important that you follow our instructions and also to act as if you are uninsured and try to minimise the loss as much as possible.

Please help us to provide you with the service you have paid for.

Marine Claims

If pilferage or damages are discovered when our offices are closed for business, notify us as soon as we are open again.

In case of damage to your goods, segregate the damaged items from the undamaged items immediately, to minimise the loss. Please retain damaged items in order not to prejudice our position should we wish to view/test such items.Please retain the damaged goods pending our instructions.

Make sure that either the haulier or Customs officer makes a note of the damages or shortages on the Delivery Order, Gate Pass Out or Customs Release Order.

It is important that you immediately write to the Freight Forwarder or whoever dealt with your goods, holding him responsible for your loss.

It is important that you follow these instructions and also to act as if you are uninsured and try to minimise the loss as much as possible.