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We are aware of an issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team

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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..

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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..

Same problem here. I tried turning off Face ID login as recommended on another thread. The app no longer crashes on opening but instead crashes after a short time of browsing cameras or video library. Phone freezes and seems to try to recover itself by shutting down the app and rebooting but there is a period of around 1-2 mins where nothing works on the phone and the Arlo app is stuck on the last screen used.

Please resolve this as we rely on Arlo for baby monitor and security system.

I’ve run into the exact same issue with my iPhone XS Max....have spent well over an hour on the phone with support who’s one and only solution was to try and view it on a web browser, but only one specific web browser. Not Safari or Explorer but only Chrome....which I tried with no luck. After an hour of this she finally decided to tell me that they’re having problems with the the app on iPhone X’s. So essentially the entire system is now completely worthless.

If you allow Flash to run on Chrome (by default it’s blocking the site when you try to sign in) and log in several times you’ll get to use your laptop. Even updating the password takes a while and several tries. Ugh! I really hope they will come up with another update soon.

I still have the problem. Everytime I started live feed on IOS app, it freeze the phone. I can hear audio, but the video is not updating with just still image. After a while (30+ seconds), the app crashed out.

I verifed through web, the live feed works as expected with just 2-3 seconds delay. Which seems normal. So the problem is with the IOS App. I have no Android device at home. So cannot test that.

Yes I talked to Arlo support, I returned the cameras as the app is not ready to work with my iPhone XS mas . We must wait for update. The worst thing now is that before this issue I had an Arlo Go that worked fine , now I deleted the base and 3 no working cameras as I returned them, but now my Arlo Go is NOt working anymore in that such app , and I am stuck since its a Verizon plan attached to it 😞

I agree.This severe lapse in confidence has me concerned for my family's security. I rely on the confidence that these cameras are working. I'm disappointed. At least I was a to resolve this issue by loading a previous update and turning off the auto update. I'm concerned that this will occur again and leave my home vulnerable. Rob James

Totally agree. It would also be helpful if Arlo techs would send out emails alerting people instead of leaving everyone in the dark. Very poor customer service. Thanks to those that figured out a temporary fix.

Those are maybe pp that don’t update their phones. I update me iPhone as soon as something goes on ; as far as I know Arlo support says they are working to update Arlo’s app it’s their problem, no our problem. My phone is always up to date on IOS and apps . Arlo admitted is their App. not supporting my XS+ phone

I’ve been having the exact same issue.. the day after the update my iPhone XS Max will freeze and reboot while trying to connect to any of the live view cameras we have installed. My iPad mini and my husbands iPhone X both have the same update and are not affected. Very frustrating and hope arlo figures it out real soon!!

I have exactly the same issue, iPhone XS Max, freezes then crashes when going to live mode on a camera. So frustrating, the recent update has definitely caused it as fine before that. I hope they fix it soon. I’ve restarted phone and no luck.

We had the same problem after hours and hours of research we found someone that said if you reinstall previous version it may work, so we tried that and it worked the # is 2.6.2-22800 for the older version .