﻿MANAGEMENT & ADMINISTRATION SERVICES﻿

Click on a title below to view a description of the consultation service.

Strategic Planning

Migrant Health Centers are continually challenged to meet the demands of serving underserved and underinsured populations, including the farmworker community, in a very competitive financial environment. Migrant Health Centers have been charged to double the number of patients served; therefore, it is critical that health centers plan strategically to accomplish this goal. NCFH can facilitate your strategic plan development through use of the LENS process. Leadership Effectiveness and New Strategies (LENS) are methods of strategic decision making that is provided as an on-site technical assistance service. This is a custom-tailored process that addresses individual health center needs and includes both internal and external environmental analysis, creative and strategic group thinking, and development of an implementation plan. LENS is a powerful and well-tested method, which is inclusive and a highly interactive method that is applied in both the non-profit and for-profit sectors. The LENS process guides the health center through the strategic planning process and works on the premise that the solutions to the problems experienced by the health center can be found from within the organization, tapping the expertise and knowledge of staff and board members. This service is provided by NCFH senior staff consultants who are experienced in use of the method, knowledgeable in the field of Migrant Health, bilingual, and able to work with both board and staff members effectively.
Note: This strategic planning process can also be adapted for other non-profit organizations.

Succession Planning

As the current generation of migrant health leaders gets closer to retirement, a strategic and well planned succession plan is crucial for the ongoing success of the migrant health program. The day-to-day operations of a health center sometimes supersede activities that are required in planning an effective succession plan. Through this consultation, NCFH will help health centers in the development and implementation of a succession plan. (Succession Planning Tool)

Group Facilitation: Tools to Organize
and Execute Effective Meetings

Is your management team trapped in the vicious cycle of multiple meetings with little action? If the answer is yes, then it may be time to establish effective leadership and management teams. Through the development of these teams, your organization will be able to produce efficient, measurable, and deliverable results. This training will teach participants methods and techniques to lead successful participatory meetings, which produce clear deliverables. Through the interactive demonstration of a variety of group facilitation methods, participants will gain skills to facilitate small groups, lead and manage effective meetings, and develop results-driven action plans.

Development of Corporate Communication Guidelines and Structure

This hands-on consultation and training program focuses on the development of a strategic communication structure with processes for information flow to be implemented throughout the entire organization. The goal of this consultation is to improve the workplace and team communications. Through a careful examination of communication practices, a team of consultants will guide you in the development of guidelines that can be established and adopted as "organizational standards." By identifying workplace barriers and challenges, participants will have the opportunity to brainstorm solutions and strategies that will serve as the foundation for the guidelines. Once developed and ready for adoption, consultants will provide customized Communication Training to aide in the implementation of these efforts.

Development of Customer Service Guidelines

All organizations delivering health care services should have guidelines and a vision for the delivery of exceptional health care services. Customer Service Guidelines or "Standards" can pave the way for providing care that is professional, respectful, timely and consistent. This consultation will begin with a careful examination of current customer service practices and the consultants will guide participants through an interactive process in identifying organizational "Coffee Stains."
These "stains" represent barriers and challenges that the organization must overcome in order to enhance customer service delivery. Through this process, participants will establish ownership and investment in developing practical solutions tailored to specific organizational concerns. Using this knowledge and awareness, participants receive guidance in developing these guidelines that can be implemented within the organization. Examples of this application include on-going staff meetings, employee orientation and employee performance evaluation. Once the guidelines are developed and ready for adoption, consultants will provide customized Customer Service Training to aide in the implementation of the guidelines.

For more information, please contact Alicia Gonzales by email or by phone at 512.312.2700.