Our new Wi-Fi Hub was designed and developed with the help of customers like you. Packed with the latest tech, it adjusts its signal depending on which device you’re using for the best performance across the board.

Now you’ve got yours, it’s time to make sure you’re getting the most out of it. On this page you’ll find FAQs and tips on getting set up, optimising your Wi-Fi Hub and more. And if you’ve got a question, our help section can point you in the right direction.

Top tips to boost your Wi-Fi

Your Wi-Fi Hub is exclusively optimised for our network to guarantee the best performance for you. It's our fastest, most reliable router yet - but there are a few things you can do to help it along its way.

Plug your Wi-Fi Hub into your master socket.

Put it on a table or shelf, rather than the floor, and make sure it’s not blocked by furniture or anything else.

Make sure your Wi-Fi Hub is upright (not on its side) and facing into the room.