The Centre for Innovation in Complex Care (CICC) is dedicated to studying how to improve the entire process of care for patients with multiple problems. Its purpose is to engage our patients and clinicians to identify problems with current healthcare practices and develop solutions for addressing them. Innovative research and evaluation in a real clinical environment will allow our clinicians to utilize the latest technology to improve patient care. Key linkages with groups such as the Ministry of Health and the SIMS Partnership will ensure patients from across the city and the province will benefit from the innovative research conducted through the CICC.

BlackBerry Program

The use of BlackBerrys at the University Health Network (UHN) for administrative functions had been in place for several years. With the necessary infrastructure in place, the opportunity to pilot the use of these devices for clinical communication existed. Collaborating on work to deliver critical alerts by email and accessing evidence-based decisions support from the intranet, a pilot to demonstrate the impact of using BlackBerry devices to coordinate patient care ensued.

"I took a pledge": Using role modeling and team accountability to create a culture of heightened awareness around hand hygiene

Hand hygiene is considered the most important strategy in preventing healthcare acquired infections (HCAIs). In recent years, the Ministry of Health and Long Term Care (MOHLTC) and University Health Network (UHN) have committed to improving hand hygiene by increasing access to hand rubs and publicly reporting hand hygiene compliance. However, frontline health care workers on General Internal Medicine (GIM) at Toronto General Hospital (TGH) unanimously state that there is room for improvement.

This video is about a project of the Center for Innocation in Complex Care (CICC) to enhance patient navigation and transitions of care through visual communication. It was originally produced in response to the Reverse Innovation Challenge of the Ivey International Centre for Health Innovation.

The Hope Workshop

Learn about The Hope Workshop created by the CICC's very own actor and comedian, Robert Hawke. The workshop is a chance for people who have been affected by cancer to come together, tell their stories, share resources and laugh.