Ola Cab - How was your experience? (NPS Feedback)

Experience:

Email title: How was your Ola experience?

I have received an emailer from Ola asking me about my experience.

Instead of a long email, or push me to click on below link to open a new tab where I can share my experience, Ola has created this UI/UX with the numbers ranging between 0 (very likely) to 10 (extremely likely) with colorful numbers.

Just hit a number based on your experience and your experience will be recorded, however, it will open a new tab where they will ask you for more information but its optional.

Learnings:

1. Provide the easiest way an attractive way to get customers experience.

2. Higher chances of getting feedbacks.

3. Customer encouragement to provide feedback for future emails.

Suggestions:

1. No such suggestions

About Design Practice:

We are a group of UX Enthusiasts who are passionate to share good and bad experiences. We believe that we could design a better solution if we could learn from the real experiences. Feel free to subscribe below and get weekly updates.