Page Tools

Pay Per Print

Pay Per Print launched for students on May 6, 2013. Follow the steps below to log in to your Pay Per Print account. Students can purchase credit online via PayPal, or they may purchase a cash voucher at any Campus Store and any Okanagan College Library.

The cost to print and/or copy is:

Convenience Copying/Printing Rates

B&W

Colour

Duplex

Letter

10¢

40¢

1¢/page discount for double-sided

Legal

10¢

40¢

1¢/page discount for double-sided

11 x 17

20¢

80¢

1¢/page discount for double-sided

Okanagan College encourages environmentally responsible printing by setting the default on most printers and copiers to double-sided, and gives a discount for printing double-sided (duplex).

Adding credit to your Pay Per Print account

Students and guest users of Okanagan College printers and copiers are responsible for purchasing print/copy credits; this can be done two ways:

1) You may purchase credit online via PayPal (you can set up an account, use your existing account, or access PayPal as a visitor and pay by credit card), or

2) You may purchase a voucher at any Okanagan College Campus Store or, if after hours, you may purchase a voucher from the Library.

You will then be able to choose to either set up your bank account or credit card by clicking on the appropriate link. For bank accounts please note, once all information is entered it will take 2 to 3 business days to complete the activation process with PayPal. The account may be used immediately if activated by credit card.

If you wish to set up your bank account you will need the following information:
Bank transit number (5 digits)
Institution number (3 digits)
Account number (1 to 12 digits)

If you have a chequing account these numbers will be found on the bottom of your cheque. If you don’t have a chequing account please visit your financial institution's website for more information.

If you are at an Okanagan College computer, log in and when the Pay Per Print window pops up, click on My Account – log in with your network ID number and password. If you are on a personal computer, visit: www.okanagan.bc.ca/payperprint and click on My Account and then enter your ID number and password.

On the left tool bar, click “Add Credit (PayPal).” Then choose how much you would like to add to your account – either five or ten dollars. Click on the “Add Value” button and you will be redirected to PayPal to complete the transaction.

c) If you do not have a PayPal account but wish to pay online, you can use PayPal as a visitor and pay by credit card without creating a PayPal account

If you are at an Okanagan College computer, log in and when the Pay Per Print window pops up, click on My Account – log in with your ID number and password. If you are on a personal computer, visit: www.okanagan.bc.ca/payperprint and click on My Account and then enter your ID number and password.

On the left tool bar, click “Add Credit (PayPal).” Then choose how much you would like to add to your account – either five or ten dollars. Click on the “Add Value” button and you will be redirected to PayPal to complete the transaction. Once in PayPal, click on “Don’t have a PayPal account” and then fill in the required information. Once complete, your Pay Per Print account will be credited by PayPal.

2. Purchase a voucher

Outside of store hours you can purchase $2, $5 and $10 cards in the Library (cash only).

To redeem your voucher:

Log in at an Okanagan College computer. When the pop-up Pay Per Print window opens, click on My Account. If you are logging in on a personal computer, you can visit www.okanagan.bc.ca/payperprint and select My Account from the menu. When the Pay Per Print window opens, select My Account.

Log in using your Okanagan College ID and password.

Click “Redeem Card” on the left menu. Enter the voucher number exactly as it appears using case-sensitive letters and dashes in the card number box and click “Use Card.”

Throw the card in a recycling bin.

Printing using Pay Per Print

The implementation of Pay Per Print will not change the way in which you access print services at Okanagan College but there are a few items to keep in mind, especially since printing incorrectly will cost you money.

Use the Print Preview function to ensure your document is set up correctly before you print. Viewing the document online first will ensure you do not print blank pages or unnecessary pages.

Once you have reviewed your document in Print Preview, select the Print button and a pop-up window will appear with the cost value of your print job. Review this information to ensure it is correct. Select cancel if it is incorrect and review your Print Setup. If the value is correct, select the print button at the bottom of the pop-up – your document will print and your account balance will be adjusted.

Refunds

As per the Terms and Conditions of Pay Per Print, there are no refunds offered for unused account balances.

Refunds for failed print jobs will be considered once reported by the user and reviewed by an administrator. Examples of what constitutes a failed print job are: a paper jam, if the printer ran out of toner, or if there were some other mechanical failure on the part of the machine.

A few examples of failed print jobs that will not be considered for refund are: a document was not set up properly by the user or if a user would prefer single-sided but selected double-sided. Those print jobs are the result of user error, and are not eligible for refund.

If you have a legitimate print failure, please follow these steps to begin the refund process:

Log in to your Pay Per Print account and select the “Recent Print Jobs” menu option.

Find the job that had a problem and in the far right column of that specific job record, select the link: “Request Refund.”

The Refund Request will display with details on the job in question. In the Refund Amount box select Full amount or Partial amount, depending on how much of the print job failed. If selecting a partial amount enter the partial amount you are requesting as a refund.

Complete the Reason for Request field and then press the Send button.

An administrator will review your request and respond to you. All approved refunds will be credited within two business days.