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Heiro's father was a minor nobleman who gained a seat in the Tsuunic council via inheritance from his grandfather, who acquired it largely due to the great wealth in his family at the time. However, his son and grandson, Hiero's grandfather and father, squandered it over the next two generations, such that by the time Heiro could understand the situation, her father was already in danger of being stripped of his title. For this reason, Heiro lost respect for her father, while during the same time she came to idolize two men from the court. One was was a bishop and a devoted peacemaker, whom she later described as the most dedicated man she had ever met. The other was a knight, whom she came to call the most loyal.

During this time, she became loosely aquainted with Prince Thul, though they did not interact very much until the usurpation. While by technicality she was not herself exiled, she chose to follow her father, fearing that he might become depressed and cease to care for himself. It was only after this point that she began to work alongside Thul as a healer, upon which grounds she declared herself his bodyguard.

Heiro is energetic to an extreme but also very serious. She becomes impatient with mundane tasks, but will do them with dedication and care when convinced that they are important. A notable characteristic of hers is an apparent lack of awareness of her own physical limitations, to the point that she will run or train to the point of collapse, without realizing that this was going to happen. Nonetheless, this trait makes her an enormously hard worker. Additionally, she has the habit of calling all superior officers "sir", even those who do not consider themselves military officers, women, and those who have explicitly asked her not to. Her two role models are a knight, whose strength and loyalty she revered, and a bishop, whose dedication and tranquility she cherished. It is her goal to be like them, though this simultaneously distresses her, because she often does not know how to balance the roles of warrior and peacemaker in a way that is true to both of them. She reportedly holds Thul to the same standard, expecting him to live up to these models.

After the war, Heiro opened an abbey as refuge to the poor and forsaken. Though it was attacked several times, it never fell with Heiro as its protector. She has become revered through the ages as its patroness, and is oftened remembered as "Sir Knight".

After the war, Heiro opened an abbey that welcomed the weak and the homeless, which she and her husband, Avatar, defended with their lives. When Avatar left to wander, only his wife, Heiro, never gave up faith that he would return. To this day, the abbey has never fallen.

When Thul reclaimed his throne, his loyal queen, Heiro, declared herself his royal bodyguard. He declared her chief of the royal guard, which she directed for many years, eventually earning the title Sir Heiro.

Following the war, Arqhon's depression finally caught up with him. Loyal to his wife, Heiro, he shunned women and turned to drink. Heiro at last cured him by turning his ancestral home into a refuge for the weak and homeless, and both of them found a new passion in helping them.