This is applicable for nbnTM Fibre-to-the-premises (FTTP), Fibre-to-the-building (FTTB) and Fibre-to-the-node (FTTN) technology solutions and not applicable for Hybrid-fibre-coaxial (HFC), Fixed wireless or satellite.

To help you prepare for the change, your service/s will be discontinued in stages.
A Cease sale means you will not be able to order any new services after:

Date

12 May 2018

for any premises in an nbnTM rollout region whose standard cease sale commencement date occurred on or before 12 May 2018.

the standard cease sale commencement date for an nbnTM rollout region, if the relevant premises is in an nbnTM rollout region where that cease sale commencement date is after 12 May 2018.

however existing customers will still be able to make configuration, software and record changes to existing services for each of the affected services as further described in Required Measure 5(A).

Mandatory disconnection of services will commence from:

Date

12 November 2018

if the relevant premises is in an nbnTM rollout region whose disconnection date falls on or before 12 November 2018;

or the earlier of

the standard disconnection date for the nbnTM rollout region, if the relevant premises is in an nbnTM rollout region whose disconnection date is after 12 November 2018; and

the Final Sunset Exit Date if a Final Sunset Exit is announced by Telstra in accordance with Required Measure 5(A).

Services will not be available for purchase by existing Telstra customers who already receive the services as at that date. However, such existing customers will continue to be able to make configuration, software and record changes to services for each of the services, as outlined in Required Measure 5(D)).

From 30 September 2019

services will be disconnected in areas where the area’s rollout region disconnection date falls on or before 30 September 2019; or

for areas in which the rollout region disconnection date falls after 30 September 2019, services will disconnect as per the rollout region disconnection timetable.

By 2022

the final exit date for any services that have not been disconnected in accordance with the above will occur by 2022. We shall communicate the date in due course.

Services will not be available for purchase by existing Telstra customers who already receive the services as at that date. However, such existing customers will continue to be able to make configuration, software and record changes to services for each of the services , as outlined in Required Measure 5(D)).

From 31 May 2019

services will be disconnected in areas where the area’s rollout region disconnection date falls on or before 31 May 2019; or

for areas in which the rollout region disconnection date falls after 31 May 2019, services will disconnect as per the rollout region disconnection timetable.

By 2022

the final exit date for any services that have not been disconnected in accordance with the above will occur by 2022. We shall communicate the date in due course.

CustomNet

CustomNet Spectrum: including CustomNet, Spectrum, PreSet conference.

A Cease sale means you will not be able to order any new Affected Services after:

Date

Since 14 July 2016

a cease sale has been in place for new customers (who did not apply any services from Telstra at 14 July 2016).

15 October 2018

No moves, adds or changes may be made to the services, including that existing services will not be able to be relocated. However, existing customers with CustomNet Control will continue to be able to make configuration, software and record changes to services for each of the services (as further described in Required Measure 5(B)).

29 April 2019

Disconnection profile will apply from 29 April 2019 until the new product sunset on 31st of January 2020.

Services will not be available for purchase by existing Telstra customers who already receive the services as at that date. However, such existing customers will continue to be able to make configuration, software and record changes to services for each of the services, as outlined in Required Measure 5(D)).

From 30 September 2019

services will be disconnected in areas where the area’s rollout region disconnection date falls on or before 30 September 2019; or

for areas in which the rollout region disconnection date falls after 30 September 2019, services will disconnect as per the rollout region disconnection timetable.

By 2022

the final exit date for any services that have not been disconnected in accordance with the above will occur by 2022. We shall communicate the date in due course.