Contact Tesco Mobile

Getting Started

Thank you for choosing Tesco Mobile. Getting started couldn't be easier.

Pop your new SIM card into your phone. If you're unsure how to do this, there's instructions in your phone manual. If you bought a new phone with us, your new sim card will already be in there.

Then just make a call and you're ready to go.

Your Bill

If you've signed up for bill pay and would like to see what your bill will look like, or have questions about your first bill, click here to see our interactive bill.

On your first bill, you will see two lines for Monthly Subscription. These are the monthly charge for your price plan, and also a pro-rata charge. The pro-rata charge covers the period between the date you activated your mobile number and your first billing date.

How to Unlock your Phone from Another Network

If you've brought your phone from another network, you may need to have your phone unlocked. If so, you will need to contact your previous network provider, quoting your phone IMEI, which can be found on the back of the phone under the battery.

Please note that all networks will have terms and conditions for unlocking phones.

Internet

You will need extra settings if you have just moved to Tesco Mobile or if you have moved your SIM card to another phone.

Using the link above, you can send settings to your phone. Enter your mobile number, choose your phone make and model, and we will send the settings to you via text. Follow the instructions provided to install the settings.