FAQ - Your frequently asked questions

This page will quickly be helping you answering customers frequently asked questions.Surely you find answers to your questions, here.Don't hesitate to contact us if there is no answer for your question on this site.Call us under 0049-5302-930320 and we would be pleased to assist you.

Your questions

What is garden glass?

Our Glaskies is a recycled product made of container glass or flat glass. The glass is cut by a special process to avoid the usual sharp break edges. Hence, you can process the glass by hand without any hesitation and even walk barefoot on glass areas. Compared to standard commercial gravel there is no significantly higher risk of injury. Glaskies or Glassplitt may contain up to 5% false colours. The material contains glass dust and possibly small amounts of label residues. After installation the glass dust can be cleaned off by natural irrigation, sprinkling or hosing with water.

Last update on 10. March 2015 by Karlheinz Schaefer.

What are glass chips?

glass chips is just another commercially used name of garden glass . Both products are identical.

Last update on 10. March 2015 by Karlheinz Schaefer.

Which garden glass colours are available?

What about the risk of injury using garden glass?

Our garden glass is a recycled product made of container glass or flat glass. The glass is cut by a special process to avoid the usual sharp break edges. You can process the glass by hand without any hesitation and even walk barefoot on glass areas. Compared to standard commercial gravel, there is no significantly higher risk of injury.

What are crystal glass balls?

Crystal glass balls are made from high-quality, raw glass materials. This special glass quality ensures a better light transmittance, thus providing high colour brilliancy. This material is also used to produce precision balls with a high diameter tolerance. The balls have an almost flawlessly smooth and polished surface finish.

Can I get a printed catalogue?

We try to keep the costs down in order to offer you good value for money. For this reason, we don't print catalogues. However, we are always keen to inform you about all important product details on our website. That way, you are always up to date and we can inform you faster about possible product changes. If you have any questions, please feel free to contact us by phone at 0049-05302 930320.

Last update on 12. March 2015 by Karlheinz Schaefer.

Can I get product samples?

Yes, we will send you samples, if you cover the postage. Please ask for the shipping and handling costs.Please also specify which samples you want. Postage can be set off against future orders. If there are other costs arising from the amount of ordered samples, you will be notified in advance.

Is there a price list for end customers?

Pls. have a look on our SHOP-Website there you will find end consumer prices.

Alternativly we will be pleased to submit you an individual, non-binding offer.

Last update on 12. March 2015 by Karlheinz Schaefer.

Is there a minimum order quantity?

Minimum order quantity for all stock items is the smallest packaging unit.

Our minimum order values:

Within Germany

Retailers: 50.00€ net, +19% VAT. Orders below this value will not be accepted or processed at higher prices.

End consumer: 35.00€, 19% VAT included. Orders below this value will not be accepted or processed at higher prices.

Within EU and third part countries

Retailers: 100.00€. Orders below this value will not be accepted or processed at higher prices.

end consumer: 50.00€, 19% VAT included. Orders below this value will not be accepted or processed at higher prices.

Last update on 12. March 2015 by Karlheinz Schaefer.

Where can I get your products from?

Our products are distributed by us and by resellers. We mostly buy and process our products for specific projects and on order only. For product inquiries, please contact us by telephone at: 0049-5302 930320.

We will be pleased to answer your questions.

Last update on 12. March 2015 by Karlheinz Schaefer.

What delivery times do you have?

If all items are in stock in general 3-4 workdays.

Non stocked or out of stock items, please ask for there delivery times.

Last update on 12. March 2015 by Karlheinz Schaefer.

Do you deliver to other countries?

Yes, we supply customers worldwide.

Last update on 12. March 2015 by Karlheinz Schaefer.

What payment terms do you have?

Delivery is possible on advance payment basis only (net, without any deductions).