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I had a promt to install 2.1 as well and I did....ever since whnever I try to use the capture software it crashes windows 8.1 to a blue screen. Atm im doing a chkdsk /r on my c drive then im going to do a system restore to see if it goes away. Also if the promt comes up again ill screen cap it. How can this promt find its way into the roxio software upon starting it?!

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I had a promt to install 2.1 as well and I did....ever since whnever I try to use the capture software it crashes windows 8.1 to a blue screen. Atm im doing a chkdsk /r on my c drive then im going to do a system restore to see if it goes away. Also if the promt comes up again ill screen cap it. How can this promt find its way into the roxio software upon starting it?!

This has NOTHING to do with the original post... Your RGC broke, you need to fix it and do the updates.

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This has NOTHING to do with the original post... Your RGC broke, you need to fix it and do the updates.

How did it just break? One second its working fine the next it just crashs my pc every time i plug in the usb. Its fine ive removed anything that has to do with roxio software of my pc after i did system restore now im reinstalling it from the disc. Crossing my fingers =\

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Well for 3 months straight it worked just fine. It now works again since I have reinstalled the software also that promt for 2.1 still shows up if you check for updates. Im telling you its that 2.1 fake install thats making peoples rgc crash on windows 8.1 im sure of it.