Accessibility

Great technology opens worlds to every person, regardless of age or ability. We develop accessible technology solutions for visual, hearing and speech-impaired customers. We also realize that costs can be a barrier to technology. To limit this barrier, we offer low-income customer assistance programs.

Providing the disabled community with vital technology solutions

The Verizon Center for Customers With Disabilities helped install Fios Internet, a powerful broadband solution that overcame speed and bandwidth challenges previously experienced by the New England Homes for the Deaf.

Helping Katie hear what she can’t see

Technology for people with disabilities

We want to make it easier for everyone to use communication and entertainment equipment and devices. We offer a range of solutions including specialized customer support, unique TV, Internet or phone services and standardized Braille bills.

Verizon Mobile Accessibility is both an advanced screen-reader and a suite of 10 accessibility apps that features speech recognition and text-to-speech technology. The application is available to Android users and is free of cost. We also offer customers options for voice commands and menu readout, free 411 assistance, Descriptive Video Service (DVS), alternate media formats and other features.

Our 4G LTE network provides the hearing-impaired community with specialized video support solutions and text and data plans. We also offer closed captioning, TTY/TDD compatible features, hearing-aid compatibility and more.

Verizon offers video relay services and text-only messaging plans to those who are deaf, hard of hearing or speech-disabled. We also offer closed captioning, TTY/TDD compatible features, hearing-aid compatibility and more.

Verizon Center for Customers With Disabilities

We offer Lifeline – a government assistance program that provides discounted service to eligible low-income customers. Lifeline services are available in parts of Iowa, North Dakota, New York and Wisconsin. Qualifications for the Lifeline discount program vary by state.