Overview of Review Score

The Review Score of 5.2 out of 10 for Gateway Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 3.2 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Gateway Care Services Ltd in Google's Search Results – more info

b) The score for the number of positive Reviews is 2 out of 5 from 3 positive Reviews in the last 48 months. (A 48 month period has been used as there were no positive reviews in the last 24 months)

Detailed Breakdown of Review Score

a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

The 2 Points relating to the number of positive Reviews for Gateway Care Services Ltd is based on 3 positive Reviews in the last 48 months and is calculated as follows:

3.00
+
0.50
+
0.50
= 4
then divided by 2 = 2.000

When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

5.2 Gateway Care Services Ltd has a Review Score of 5.2 (5.239) out of 10 and an Average Rating of 3.2 out of 5 from 8 Reviews over all time

Average Ratings

Excellent

1

Good

2

Satisfactory

3

Poor

2

Very Poor

0

Don't Know

0

How Likely are the Reviewers to Recommend Gateway Care Services Ltd&quest;

Review submitted on 11 July 2016 from a Postal Card by David I
(Client) assisted by family/friend.
on Monday 11 July 2016 .

We have been in contact with you on several occasions and have never had a response of any outcomes. Mistakes have been made, thankfully no serious outcomes have occurred thankfully. Therefore we have come to an arrangement with family to take over from this company, so we no longer need your visits. Any care will be provided by family.

How likely would you be to recommend Gateway Care Services Ltd? Unlikely

Review submitted on 27 June 2016 from a Postal Card by A B
(Daughter of Client).
on Monday 27 June 2016 .
Relates to June 2016.

The main carer who looked after my mum 2 times a day, 5 times a week was quite rough when handling her and was not hygienic in treating her sanitary towels, and often left them on her floor with underwear and left. After complaints she was replaced by a carer, who was caring and considerate when caring for my mum. Unfortunately she left, with no explanation, and the previous carer returned, much to the terror of my mum.
My mum fell in her care in the bathroom, but did not record it in the book. At the weekend a different carer came who was also professional and kind. I found it insensitive to send the previous carer back after several complaints. When the carer reported my mum was weaker and needed more support, agency did send someone within a week to reassess her care.

How likely would you be to recommend Gateway Care Services Ltd? Neither Unlikely or Likely

Review submitted on 27 June 2016 from a Postal Card by Linda P
(Daughter of Client).
on Monday 27 June 2016 .
Relates to June 2016.

The degree of care and support given varies considerably on who the carer is. Some are there for half an hour and some do fifteenth minutes. Most do as little as possible and do not ask if my father needs or wants anything else doing for him. They leave the kitchen untidy, only have a plate or bowl or spoon and a cup of to wash up, but that's never done. Bin bags are also left overflowing when they could deposit them in the wheelie bin on their way out. No personal care given.

How likely would you be to recommend Gateway Care Services Ltd? Neither Unlikely or Likely

Review submitted on 27 June 2016 from a Postal Card by Sandra W
(Daughter of Client).
on Monday 27 June 2016 .
Relates to June 2016.

The care that has been provided to my father is ok! However I do feel that if the carer is paid for half an hour they should spend that time with the client. I feel that they should spend the quality time with them, prompting them to eat, talking, personal hygiene duties could all be carried out.
From my experience most of the carers make a cup of tea, record that they wash dishes, (how can they, they never made food so there was nothing to wash up!). In their record of events book, they recorded a half an hour visit, but in reality it was 5 or 10 minutes. Only one carer spent time with my father encouraging him to eat, preparing foods and using the half an hour effectively! He is a real credit to the company.

How likely would you be to recommend Gateway Care Services Ltd? Neither Unlikely or Likely

Review submitted on 23 June 2016 from a Postal Card by Hazel C
(Client).
on Thursday 23 June 2016 .
Relates to June 2016.

In the main pretty good. However I do find it disconcerting to find that I often don't know who is going to appear at my front door. I have my main carer who is very good and then the next day she'll be sent to another area for 2 or 3 days while I sometimes have a couple of different girls for that period but I am not told who they might be. Most are very friendly but one or two are somewhat taciturn, their work is OK. Communication between office and client should be improved e/g when a carer will be late. Most of the girls are charming.

How likely would you be to recommend Gateway Care Services Ltd? Likely

Review submitted on 17 June 2016 from a Postal Card by Robert B
(Husband of Client).
on Friday 17 June 2016 .
Relates to June 2016.

My wife is very satisfied with the carers who visit her 3 times each day for 5 days each week.
However the carers who cover these two on their 2 days off each week fall well below the standard and the individuals have been varied on several occasions without warning.
The current position is that whereas the main carers are totally trusted by my wife, the other replacement carers often are not fully acquainted with procedures and consequently do not have the trust of my wife and involve me - often where I have to assist or remind.

How likely would you be to recommend Gateway Care Services Ltd? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating: 3.7 out of 5

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Don't know

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