Defined Contribution Operations Specialist

Company: Prudential

Location: Dubuque, Iowa

Posted: December 13, 2017

Reference ID: INC0000M

The Defined Contributions Operations Specialists at Prudential Retirement are Defined Contribution professionals and an integral part of the operations team. This Specialist role is responsible for performing a variety of complex administrative and analytical functions which require an in-depth understanding of rules, regulations, and the implications of processes.

In this role, the Specialists may be responsible for responding to client questions, creating cases, providing research, and resolving contribution errors. Specialists may directly interact with clients or participants over the phone as well as in writing. This may entail inbound and outbound calling and drafting communications. Specialists may fulfill requests for information, respond to questions from our call center and questions from our internal business partners, using our front end system. Hardship Specialists will be responsible for reviewing and processing complex hardship distribution requests with supporting documentation. Contribution Specialists are tasked with loading manual payroll files for clients when deemed necessary, working through reporting errors and some advanced processing of client payroll files. This position may require working with a variety of other teams in order to meet established Service Level Agreements.

Qualifications:

HS diploma or equivalent required. College Degree is preferred

Ideal candidate must have at least one year in a customer service or operations environment where direct interaction with clients either via phone and/or email was required

Prudential Retirement Experience and experience with recordkeeping system is a plus