Our Mission

Our Values

Strength in PEOPLE

Make It Real

Many of us have seen our Values printed and framed, hanging in a prominent location in
our residences. We may even have a copy in a notebook somewhere. This booklet is
designed to help us improve our understanding of our Values and to help us apply them
to our work and to our lives.

Our Mission and Vision statements express our ideals—they represent where we want to
go as a community. Our Values act as our compass- they guide us as we seek to achieve
our vision and mission. By combining the first letter of each selected Value, we have
spelled the word "people". People are our focus. All those giving or receiving care are
"people" Caring for people is our goal.

Actions Speak Louder

It's easy to talk about our Values. We all agree it's important to base our decisions and
actions on them. But what does that really mean? What will our organization look like
when we are actually living our Values each day? How do we translate our Values into
actions that truly help our residents, their families, our co-workers, our community,
ourselves? How do we give meaning to our Values and keep them alive?

As you read this booklet we hope you will feel challenged to see how you can apply the
values here at Mill Creek Care Centre.

Participation…being present and being there

Participation is a win-win. It's about asking, "How may I help you?" Through
participation we involve staff, residents, volunteers, families and supporters. We
acknowledge that within a community, relationships are important and caring
involvement is crucial.

By fully participating, we are engaged in what is happening each day and make a
contribution wherever we can. We cooperate as a team to ensure that the residents feel
safe, secure and valued.

Excellence…providing the best possible care

Excellence means pulling together as an organization—and making it happen.
Excellence is within each one of us.

Excellence means setting high goals and achieving them,

By continually learning and putting our knowledge into practice, we achieve our
excellence as an organization. When we encourage people to take courses and attend
workshops, we enable them to stay up to date and learn and share new skills.

By challenging ourselves to be excellent as an organization, we also inspire residents
within our care, to reach for their personal best. Excellence is realized by addressing the
many spiritual and religious, psychosocial, and physical needs and concerns of the
resident—and involving them and/or their advocates in establishing comprehensive,
meaningful care plans.

Openness…makes us feel safe

Our residents have lived a life time of experiences; they retain their own values, hopes
and wishes. Openness helps us to respond to them as people who remain actively
involved in living their lives.

Openness is actively listening to residents and their families so we can understand and
respond to their needs. It means being open to our co-workers. This nourishes our
relationships. Openness means speaking up and admitting our mistakes. In every
situation, our openness helps us feel safe.

Openness also means being open to ourselves. Openness helps us to understand our
limitations and encourages us to make improvements where needed.

Performance…offering the best care

Performance is about how we approach and perform our assigned duties. Excellent
performance means going above and beyond the call of duty, going the extra mile.
Performance means being accountable for our actions and holding others accountable for
theirs.

Performance means that everyone in the organization (management, staff and volunteers)
is valued. While each has a different role to play all are needed to provide care and
programs.

Longevity…Staying committed

Longevity means we're here today—and we'll still be here tomorrow. It implies staying
up to date with events in the world and our community and making plans accordingly.
Longevity is about taking our commitment to residents, staff and their families very
seriously. This helps us make the tough decisions that keep us sustainable. Longevity is
planning for the future by making sound decisions today.

Longevity means being a champion of change and a leader in our community. By using
our knowledge of the changing needs of seniors, we may lead the quest for appropriate
changes in regulations and advocate for continued improvements in Long Term Care.

Longevity is about fostering good relationships with our partners and the Ministry of
Health to ensure that our services provide the optimal level of well-being for residents.

Longevity is about fostering good relationships with Tollendale Village- its staff and
residents, and seeking to cooperate where we can.

Efficient Use of Resources…achieving the most

The efficient use of resources demands that we do the most with what we have. Everyone
in our organization has a crucial role to play. We must understand that our resources are
limited and use them wisely. The efficient use of resources implies a willingness to try
new ways that may be more efficient.

The efficient use of resources requires that all team leaders do what they say—words are
followed by actions.

Efficient use of resources means we work together to complete tasks efficiently and
effectively.