What happens if I cancel my Roomlala reservation as the tenant?

When you cancel a reservation, Roomlala takes into account the date on which the cancellation was made. As a tenant, you will be reimbursed for a certain amount. The landlord will therefore also be compensated accordingly.

Cancellation before check-in / before arrival

Refund paid to the tenant

Date of cancellation

Refund paid to the tenant

More than 45 days before the arrival date

60% of the rental amount is refunded to the tenant (minus commission)

Between 30 and 45 days before the arrival date

45% of the rental amount is refunded to the tenant (minus commission)

Between 20 and 30 days before the arrival date

40% of the rental amount is refunded to the tenant (minus commission)

Between 10 and 20 days before the arrival date

30% of the rental amount is refunded to the tenant (minus commission)

Between 5 and 10 days before the arrival date

20% of the rental amount is refunded to the tenant (minus commission)

Between 2 and 5 days before the arrival date

15% of the rental amount is refunded to the tenant (minus commission)

If the cancellation is made 48 hours before the arrival date

10% of the rental amount is refunded to the tenant (minus commission)

Compensation of the landlord

Following your reservation, the landlord blocks the room and refuses other rental opportunities. The more you make cancellations last minute, the more opportunities landlords miss, and moreover, it will be difficult for them to find a new tenant in your place. Some landlords rely heavily on these rentals and late cancellations can be very detrimental to them. This is why the refund conditions vary depending on when the cancellation is made.

Date of cancellation

Compensation of the landlord

More than 30 days before the arrival date

10% of the rental amount is refunded to the landlord (minus commission)

Between 20 and 30 days before the arrival date

15% of the rental amount is refunded to the landlord (minus commission)

Between 10 and 20 days before the arrival date

20% of the rental amount is refunded to the landlord (minus commission)

Between 5 and 10 days before the arrival date

30% of the rental amount is refunded to the landlord (minus commission)

Between 2 and 5 days before the arrival date

40% of the rental amount is refunded to the landlord (minus commission)

If the cancellation is made 48 hours before the arrival date

60% of the rental amount is refunded to the landlord (minus commission)

Cancellation after check-in / after arrival

In the case that a tenant wishes to cancel their reservation after their arrival date, it is possible to declare a dispute within the 48 hours following their arrival at the accommodation. You can do so by navigating to your Roomlala Inbox and opening the conversation with the landlord in question. Click on the button 'declare a dispute'. Learn more on how to declare a dispute

Cancellation more than 48 hours after check-in / after arrival

For cancellations exceeding the deadline of 48 hours to trigger a dispute, please contact us as soon as possible so that we may possibly block the transaction to the landlord for your reservation. Please be sure to provide a comprehensive account of the reasons for your cancellation in an email so that we can process it.

Is the service charge refunded in case of the tenant's cancellation?

The service charge, or Roomlala's commission, is not refunded to the tenant in the case of a their cancellation.