Terms & Conditions

TERMS & CONDITIONS

Cake Decorating School

Bookings & Payment

A non-refundable deposit is required to secure a class booking. This payment is due within 7 days of a booking being made. If multiple classes are booked a deposit is required for each individual class. The bookings are not confirmed until a deposit is received and may be cancelled at our discretion.

(The deposit is based on the original price of the class, not a sale or promotional price)

Payment in full is required at least 2 weeks before the class commencement date. Each student who owes a balance will receive a reminder email approx 3 weeks before the class date. If payment is not made in full by 2 weeks before the class date, we reserve the right to cancel the booking without refund.

Class Confirmation

The Raspberry Butterfly will contact all students 1 - 2 weeks before the class commencement date to confirm payment, class details, any student requirements, directions to our store and answer any questions.

Class Cancellations

All classes need a minimum number of students to proceed. If a class does not have enough students The Raspberry Butterfly reserves the right to cancel any class. Students will be notified via phone or email.

Should The Raspberry Butterfly cancel a class, you may transfer to another class of your choice (if you choose a more expensive class, the difference must be paid 2 weeks before the class is scheduled) or we can provide you with a full refund for your original class. We leave the decision to cancel a class up until 48 hours of the class commencement to maximise the chances that the minimum number of students will be reached.

Student Cancellations & Refunds

Any cancellation received will incur a minimum loss of the non-refundable deposit.

Cancellation within 14 days of class commencement will incur a fee of 50% of the class cost. Any remaining fee paid will be refunded.

Cancellations within 7 Days of the class commencement date will not receive a refund, transfer or credit.

Student Transfers

An administration fee of $25 will be charged for processing any transfer. This fee is payable at the time of transfer. You may transfer to another class provided that:

1. There are spaces available

2. There is a minimum 14 daysí notice

3. If you transfer to a course of a higher cost, you will be required to pay the balance in addition to the transfer fee

Please note: we cannot transfer a position within 14 days of the class commencement.

If you have purchased a class on sale and you transfer to another class, you will receive credit for the full original price towards the new class

eg, If you book a class with an original value of $150 but pay $120 through a 20% off promotion, you are able to transfer to another class worth $150.

Promotions & Sales

The Raspberry Butterfly runs a range of class promotions and sales. Only one discount may be applied per booking.

Discounts or promotions are not transferable to future bookings. If a customer cancels a class that was booked with a promotion the customer cannot transfer that promotion to another class booking.

Voucher class bookings must be booked before the voucher expires. Once the voucher is past the expiry date it becomes invalid, so it is extremely important to book your class before you voucher expires.

We do not take rainchecks on voucher classes, so it is extremely important to book your class early to avoid your voucher expiring.

Please Note:

The Raspberry Butterfly regrets that it cannot accept responsibility for students' change in personal circumstances, sickness or work commitments.

If a customer is unable to attend a class at late notice the class may be given to a friend or family member to take the class in their place.

The terms and conditions apply to users of The Raspberry Butterfly website. By using this site, you accept and agree to these terms.

OWNERSHIP OF INFORMATION ON THE WEBSITE

Unless otherwise indicated, The Raspberry Butterfly own all copyright in the material on the websites. All registered or unregistered trade marks used on the Site are the property of their respective owners.

The Raspberry Butterfly authorises you to print, copy, reproduce, download and view materials on the websites, subject to: * The material being used in the intended manner; * The material being used exclusively for non-commercial personal use; and * The material not being modified in any manner.

USE OF THE WEBSITE

You must not upload to, or distribute or publish through, the site any inappropriate communication in any form. Inappropriate communications include obscene, harassing, pornographic, abusive, slanderous, defamatory, vulgar, threatening or offensive material.

ONLINE PRICES

Prices are subject to change without notice. Sale prices are not to be used in conjunction with any other promotional offer. The Raspberry Butterfly does not price match any online competitor. This is because we are unable to verify the availability and comparability of products and the standards of service and support that are offered. However you can always be assured we strive to achieve quality service, competitive pricing and exceptional value for our customers.

We may, from time to time, change or add to this Web Site (including our Terms and Conditions) or the information, products and services without notice. We are not liable to you or anyone else if errors occur in the information on this Web Site or if that information is not up-to-date.

Under no circumstances will The Raspberry Butterfly be liable for any indirect, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, this Web Site.

GST

All prices advertised are inclusive of GST.

ONLINE SECURITY & PRIVACY

You can purchase your decorating classes with the confidence you are using a secure payment site. We respect the privacy of all our customers and will keep all of your personal details secure and confidential. Any information that you submit is solely for the purpose of processing your order. Your details will not be sold, exchanged or disclosed unless required by law