This course will help you understand and practice good customer service. The course is generic and so is suitable for any workplace environment including retail, offices, hospitality and anywhere
that you are dealing with people.

Do I need to be employed to do this qualification?

No. This is a knowledge based qualification and so you do not need practical experience for this qualification. However, if you are doing this qualification as part of an apprenticeship then you
do need to be employed in an appropriate role. This qualification can be studied on its own without the need to do the full apprenticeship.

Is there any form of assessment?

Yes. Course work assignments at the end of each unit which you must pass.

What could this course lead to? : Progression from this course could be to the Customer Service Level 3 Certificate (QCF).

What kind of support will I get through the programme? : The course is delivered in workshops and your tutor will guide you through the key elements of the programme.