My receptionist Ericka was in tears. The caller had said some pretty mean things, and she’s sensitive to what people say to her. She thrust the phone towards me, and pleaded for me to deal with it, “She doesn’t understand we don’t have any appointments available and, anyway, we’ll be closed in 45 minutes.” Some lady’s dog hadn’t “eated” in 4 days, and so she thinks she’s really pretty sick, and what was I gonna do about it? On such a hectic afternoon, I was glad to take the load off the front desk, and proceeded with the best defense being a good offense. “So he hasn’t eaten in 4 days? Wow, you rushed right in! What makes you think it’s serious now” The colloquialism of her words and accents made it difficult to understand, even for a small town Missoura hick like myself, but I did make out something…