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Thursday, 11 December 2014

The most important domain of a business
is customer satisfaction. In fact it is the most important objective of a
company to satisfy its customers and fulfill their demands and needs. Higher
the level of customer satisfaction, higher would be the company’s productivity
level. The best way to customer satisfaction is not only providing best quality
and desired level of services. Even after service is over, feedback from
customers must be taken and grievances must compensate with speedy and timely
remedies. In case a customer is satisfied, he will promote/advertise company
repute with good remarks in its circle and with closed ones. It is very
important to employ all factors which are necessary for better satisfaction of
a customer. There are some technical skills with incurring much cost for better
customer relationship

Courtesy:
Show best courtesy gestures for your
customers. Give them the confidence that their presence is reason of bliss for
you. Employ best and good mannered employees at customer service centers and
for information and complaint desks. Always welcome customers warmly with smile
and open arms. Take every effort for customer’s comfort at company. In case
response on phone to customer, keep you voice soft and tone courteous for
better customer enthusiasm about work commitment.

Greeting: Greet customers on their special
occasions in case company has information regarding it. Greet them when they
visit company for very first time, after that and even when for last time.
Words “like welcome mam/sir”, “please to meet you”, “take good care of
yourself” etc. will always please customers and will automatically enhance
their confidence level.

Respond
timely: In case there is
some wrong with company’s product or service, it is not a big deal. Mistake is
part of the game, but the most annoying factor is that customer is not given
due response from company after he takes his complain to work place. A customer
can bear mistake or fault in quality but he can never remain calm on
non-serious response of company for complaints. Company must be very careful
regarding response to customers and timely compensation of grievance on fair
means.

Be
a specialist: Try
to excel in your business practices, be an expert of your services and give
your best to customers. Fulfilling quality needs of customers is the biggest
motivator for customer and provides best satisfaction level to them.

Never
give unprofessional gesture: Never
complain about your problems, behavior of your colleagues and management with
any customer of company. It will not only affect your own repute but would also
affect company’s operations. It will show picture of your unprofessional
attitude towards vision of company business.

Be
innovative: Be
innovative and don’t repeat the mistakes you have done in past regarding
customer services. Try to recall bad experiences about customer dis
satisfaction in order to make sure that maximum quality services are to be
provided to customers.