Callcredit Case Study: Finance Workflow Automation

Bizagi BPM software enables one of the UK’s largest credit rating agencies to increase performance in a highly regulated market

Callcredit automated its dispute management process in just 16 weeks

About Callcredit

Callcredit Information Group is a Credit Reference Agency (CRA) which holds consumer credit data. It shares this data with the UK’s financial institutions, including all the major clearing banks. Data sharing is based on a reciprocal arrangement, enabling its customers to access a wealth of information that promotes an overall responsible attitude to lending.

Synopsis

Dispute handling is a highly complex, regulated process involving many actors. Disputes must be followed up within set timeframes, and in line with tight procedures.

Bizagi implemented an entire end-to-end finance workflow automation for Callcredit. A smooth progression equals an excellent customer experience; from the moment the dispute is raised through its subsequent investigation, resolution and response.