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About Poelmans

Hello People
Since a while our rental firm users Crown Itech amps. Settings for our VRX where sent to us by the distributor and uploaded to the amps by IQWic. So far so good.
Know we want to play around with system architect (especially for the custom panels feature), but I notices that system architect does not show the presets uploaded by IQ wic? Actually when you double click on an amp it seems that everything i just factory default?? And when I press the mute button of an amp input in system architect, the beat just keeps on pumping .
Soo... What am I doing wrong? Must I choose some command to get system architect go and download the settings in the amps? And why doesn't the amp react on changes made in system architect?
Greetz