For years, Atlantic Financial Services outsourced its recovery collections to a multi-state law firm. Faced with flagging performance and escalating costs, we were convinced that we could do better. As Recovery Manager, I brought the effort back in-house. After a complete re-engineering of the collection process, my recovery team tripled collections and cut legal expenses by 66% within the first two years. In fact, the process was so effective that it was spun off and offered as a service to other clients.