Reviews

Good facilities and Efficient Care through A&E

Car park have to use coins extremely poor no pay by card or phone option. Not good if you want to go in A&E and than have to go hunting cash machines or shops for cash back. After this one negative, all care and staff were polite, efficient and although journey through emergency with its waiting isnt easy, especially if the patient is in pain, this was a great effort in my experience. Facilities are good apart from aforementioned car park. Clinically - assessment, treatment. CT scan, meds, splint, crutches, and promised forwarding of scan to our local hospital all actioned with efficiency, and as promised.

A&E Experience

I arrived at A&E by taxi being virtually unable to walk. At first the receptionist appeared disinterested, but once I asked for a wheelchair one could not have faulted my care both from A&E itself, and the physiotherapist assessment to check I would be able to manage at home through waiting for the ambulance to take me home. It is inevitable that such services are going to have waiting between each section -triage, doctor, radiology etc etc, but a TV was available to reduce the boredom. The staff, both medical and porters worked with humour and could not have carried out their job better. On my experience they have learned from their previous CQC inspection.

Excellent Service at Broomfield Hospital

I was admitted via A&E at Broomfield hospital for a pain in the area of my gall bladder. I am trying to loose some excess weight before asking to be put on the waiting list for my Laparoscopic Cholecystectomy (Gall bladder removal) due to multiple gall stones. My fear was that my gall bladder was going to give me a repeat episode of Pancreatitis that I was treated for earlier this year - no one wants that and particularly a second time. Yes, my infection markers were through the roof, but my pain was actually Pleuritic due to a recent chest infection. However the service that I received was first class, nothing was too much trouble and nothing was left to chance. I cannot thank the ward staff, support staff and medical teams enough for everything they did for me, including their patience when taking my blood -I am a very reluctant bleeder! To think that this time was first class then my visit for my Pancreatitis earlier this year was even better. I have had 2 stays in Broomfield and would be very reluctant to go anywhere else. My only criticism was that it took 2 visits to a&e to be admitted, the first suggetsing

Diabolical telephone system

I attempted to contact ophthalmology. After 50 minutes and dialling 7 numbers, none of which were answered by a human I reached reception who solved my problem.I suggest that someone in authority try ring in themselves and discover the frustration for themselves.I feel I now need anger management councilling after my experience. Incredibly disgusted,Barbara EatonI doubt anyone will call me.

Reg Kenny reviewed Mid Essex Hospital Services NHS Trust

Waiting 14 months for knee replacement

I was referred by my doctor late in September 2015 for a knee replacement, eventually I received a date for the operation 6th May 2016. The week before on the 28th April I had a full assessment, the next day 29th April I received a phone call cancelling my operation as the anaesthetist was not happy with my ECG and blood test. I have since had a heart scan - all clear, a bone marrow biopsy, "very enjoyable" I don't think, all clear, a CT scan, all clear, I was just slightly anaemic, then I found out because of the tests I was put to the back of the waiting list, despite nothing badly wrong with me. I received a new date eventually 21st October 2016. On the 11th October I had to see the Consultant about the operation. The day before I past blood in my urine (great). When I spoke to the Consultant they were very good about it but said the operation would have to be posponed not cancelled until I had more tests at Urology to find out about the blood. On the 20th October I attended Urology and had a camera past into my bladder all clear. I then had some scan tests, again all clear. I was told nothing to stop me having my operation. I received a letter on 1ST November from Urology confirming my results. I phoned my Consultants waiting list on the 3rd November to say I was all clear, and was told they would speak to my Consultant on the Monday (the 6th) to confirm my clearance from Urology. Monday came and went, nothing. I have spent hours this week calling them, every time leave a message, I did at least 3 times but still now Friday 11th November still nothing. I have complained to PALS they are looking into it, but it seems even they are having problems getting through to anyone. I have spent another week of my life wasting time trying to get through the administration and bureaucracy at this Hospital. So ends the epic of a knee replacement. So far nearly14 months from my doctor to nowhere.