Frank Field, the chair of parliament’s welfare committee, has said that a company’s “reign of terror” over British tax credit recipients will be drawing to a close after HMRC decided not to renew its contract.

US company Concentrix was accused of making a string of mistakes including stopping a teenage single mum from receiving tax credits after wrongly claiming she was married to a dead pensioner.

Field had called on the government to investigate and act on concerns about Concentrix’s handling of tax credit claims.

Following HMRC’s decision not to sign a new contract with the company, Field said: “Concentrix’s reign of terror is drawing to a close. Again the government has acted decisively in protecting vulnerable Britain. This holds out huge prospects and, for some exploiters, horror, in the near future.”

The company won a multimillion pound payment by results contract to prevent incorrect or fraudulent claims in a bid to save government money, earning more money the more claims it stopped.

The private contractor dropped by HMRC from running part of the tax credit system will still be paid tens of millions of pounds before its contract runs out, new figures show.

HMRC’s chief executive Jon Thompson said on Tuesday night the department it would not be extending Concentrix’s contract after a series of high profile failures regarding the non-payment of tax credits.

The contractor is supposed to root out fraud and error in the tax credit system, but reports suggest innocent people on low incomes are having their payments stopped, sometimes for no reason at all.

Figures obtained by Labour MP Louise Haigh show that Concentrix is failing on 120 out of 1625 minimum performance indicators set out in the contract – yet has still already been paid £15.8m in commission.

With the contract only set to end in May 2017 the company will still reap tens of millions of pounds in payments from the three-year contract – despite a so-called “payment by results” system. The total contract pays a total of between £55m and £75m depending on performance indicators met

I BET THEY DO, as if i was that reliant on poorly designed software rather than manual calculation, i would want all the bolstering i could get to fill in my inept gaps of mental inadequacies to.

HIGH QUALITY AND REDUCED COSTS

We believe that our strength comes from a higher standard of professionalism and from being more agile and innovative in proposing tailored solutions for you. This will enable you to reduce costs, provide better customer service and increase First Contact Resolution (FCR), without compromising quality.

Our One-Call One-Connect (OCOC) service helps you process your customer data accurately and safely, combining the best of human interaction and Interactive Voice Response (IVR) technology. This preserves the security of the information while maintaining the familiarity of working with a “real person.”

“Accurately and safely”, well thousands might disagree with you their but hey what do i know. “Familiarity of working with a real person”. Well if that’s a DWP gestapo coach scripted by a government Heinrich Brüning(esk) minister then i see where your coming from.

Mocking aside, this technology sorely lacks individualism (ability to see every case as different rather than sections of crafted topic to fall into to) and is very much analogical rather than humanistic reasoning brought about by the cognitive function/s of the brain. Its always been a contentious topic in the field of real artificial cybernetics, something i highly doubt anyone at Concentrix could ever possibly understand and why if we were to apply the Turing test, their “Interactive Voice Response (IVR) technology” would fail.

Apologies for yesterday for not joining the call to arms on one Lawrence/Hard-working Taxpayer. I know you handled it swiftly and professionally within the confines of the claimed, our so called defectiveness (Im laughing a lot at the incongruity, the irony of it).

I did however give my informed opinion on the British Empire part as it was just begging for a reply and you all know how they say we like to beg so thought why break from an assumed tradition.

Oops, sorry, im supposed to be incapable of using big words and knows whats they means. Apologizes, i’s just a dumb ignorant slave of the Moteesah tribe.

A spokesman said: “The HMRC statement not to renew the contract attacks our professional credibility, and the commitment of our staff who have performed determinedly, despite the issues with HMRC policies and procedures”.

Will someone tell them “when your wrong your wrong and boy were you wrong”.

Judging by this article of manning phones like crazy, i take the Interactive Voice Response (IVR) technology didn’t work out then ?

I have to laugh at this silly bitch Jane Ellison as how does she think tax credit claimants found out.Got a nice chap to pop around did they, offer condolences with a nice bunch of flowers ?

Jane clearly does not live on planet earth.

And how Democratic Unionist Party MP Gavin Robinson said it was 1800 yesterday yet by today it was 600 employees, has some one been using a concentrix calculator ?

Financial Secretary Jane Ellison said ” “At the same time as we shine a light on areas where performance is unacceptable it’s also really important that we take the chance to reflect that many people are working hard to do their job as well as possible.”

Hmmm, working hard at not doing your job well enough is not something we prize or praise. How did Jane Ellison get her job of Financial Secretary to the Treasury again and should she remain their, im just saying people.

I suppose apart from kicking Jane Ellison out now as well for being a daft twat who clearly does not understand the phrase saving money, that on hindsight perhaps the companies name was a bit of a warning sign.

As for todays ““Through the term of the contract we are pleased to have saved the taxpayer nearly £300m in authentic confirmed tax fraud and error which otherwise would have cost the taxpayer money.”

I would still say investigate as i suspect many if the amounts were lower enough, wouldn’t have appealed anyway as why bother for an extra 10 a week just because your entitled to it.

French labour union leaders vowed on Thursday to keep fighting a change of labour law that will make hiring and firing easier but acknowledged months of street demonstrations against the now-adopted legislation were at an end as support fades.

Ahead of protests in Paris and other cities later on Thursday, the union leaders who led wave after wave of often violence-marred street marches in the past six months, said they would continues to fight the law, but not in the streets.

“We won’t give up the fight. We’re not going to have another wave of demonstrations but there are other ways of fighting the labour law,” Jean-Claude Mailly, head of the Force Ouvriere union, told French public TV channel France 2.

A string of activists, academics, politicians and journalists have welcomed the publication of a new book by a disabled researcher which exposes how successive governments have planned the “demolition of the welfare state”.

She says in her book that the WCA was “designed to remove as many as possible from access to [employment and support allowance] on route to the demolition of the welfare state”, with out-of-work disability benefits eventually to be replaced by insurance policies provided by companies like Unum.

A low blow if true. I wonder what the government will do when systemic homelessness becomes so bad that councils won’t be able to tolerate it and the general public finds it impossible to ignore it. There must eventually be a tipping point, surely? Are sick and disabled people really going to be cast out into the street without anybody noticing?

Your find they’re already on the streets in large numbers. Only recently in the press was revealed how hospital have been discharging patients who had no where to go so end up on our streets. The public by far and large don’t care, they’ll do what they already do and step over them and pay no mind much the same as they don’t with the public bins.

I would imagine if numbers swelled that they would complain to the council and police as though these people were vermin while our youth will turn to pumping out anonymous youtube videos of the beatings, throwing objects at,offering cups of dangerous chemicals and god forbid and it has already happened, setting them alight. The councils will force the police to assert the vagrancy act while the police when administering it will bully and intimidate the unfortunates. You can safely expect the numbers of in prison to rise now it appears retention is being used to plug the gaps of public services that have and will continue to receive savage cuts.

Its not that we as a country couldn’t take a different route, its just the government and public alike don’t care enough to make the effort. Believing the mantra government have already handed out back in 2010/11 is all the effort their willing to put in.

Does anybody know if any authority still uses those daft and unreliable lie detectors which were supposed to be able to flag liars based on the sound of their voice during a telephone call? I remember some councils had them in their offices to filter all claimants although, as I remember it, the DWP rejected them as being too inaccurate and more trouble then they were worth. Labour these Jeremy Kyle-like lie detectors during its last few years in power.

I think they were dumped am not sure.

How did Concentrix investigate people? Who did they investigate and why? Did the company go on “fishing trips” and rake through the claims tax credit claimants randomly? Or only look into people suspected of fraud by the DWP based on evidence? And did this private company have access to bank accounts and other sensitive data normally kept strictly private? I remember one of the first things the coalition did when in power was to start checking to see which benefit claimants has Sky TV and other subscription services to try to catch people out.

What the heck is a private commercial company on a “paid by results” contract doing this work anyway?

You give them to much speculation as the method they use is called cross databasing where an algorithm not a person does the heavy lifting. If you know anything about such, your know their savage code that makes a lot of mistakes, just ask any youtube uploader who only recently saw videos taken down for subjects and your like this, Giving out advice on acne, helping people with feelings of suicide and depression, showing war atrocities and many more unnecessarily removed or demonetised.

UC Programme Team has recently issued a new document which aims to clarify what information can be disclosed by telephone to landlords – social and private, and customer representatives. This seems to be in response to complaints from social landlords (and other stakeholders) about difficulty getting basic information over the UC helpline.

A customer representative is any person or organisation acting on behalf of, or making
enquiries for, the customer. The representative could be helping a customer in several ways,
including progress-chasing, helping them make a claim, seeking an explanation of entitlement
and how it has been decided, representing them with a reconsideration or appeal, or helping
them manage their finances.

ME: hold it didn’t DWP say up till now [and made sure nothing in writing clarified this point] that this couldn’t take place?…. Oooops

If a 18 – 21 year old working only 37 hours a week earns £196 (haven’t deducted tax or Ni as to low for tax) and lives in London. The rent for a property in NW10 (a dump area by the way so hardly park lane W1) costs around £200 a week.

If a 18 – 21 year old working only 37 hours a week on an apprenticeship earns £122 (havent deducted tax or Ni as to low for tax) and lives in London. The rent for a property in NW10 (a dump area by the way so hardly park lane W1) costs around £200 a week.

If a 21 – 24 year old working only 37 hours a week earns £229 after tax and NI and lives in London. The rent for a property in NW10 (a dump area by the way so hardly park lane W1) costs around £200 a week.

If 25 – 35 year old working only 37 hours a week earns £242 after tax and NI and lives in London. The rent for a property in NW10 (a dump area by the way so hardly park lane W1) costs around £200 a week.

Ive picked and area quite some way outside of central London (2/3 large area postcodes away) as its the most expensive effected area rent wise as an example. Ive not deducted food, drink (non alcohol), community tax,utilities, travel expenses,mobile phone bill, internet bill which are essentials in todays society especially if one is looking for better pay or more hours of work.

So you would have to earn a further £268 before tax an NI to cancel that out meaning another 37 hours ontop of the 37 hours a week you already do. So 74 hours a week or broken down 14.8 hours a day 5 days a week or inline with employment law on daily break (11 hours) and including weekly break (24 hour uninterrupted rest), 12.5 hours a day 6 days a week. As you can see the 5 day week breaks the rule and only gives you 9.2 hours rest per day and the 6 day only just creeps in at 11.5 hours.

CAN YOU NOT SEE WHAT THE GOVERNMENT HAS DONE TO THE UK WHETHER YOUR A TAX PAYER OR NOT ?

With further hourly min rate risen,tax codes heightened employers will have no choice but to lower hours or get rid of staff now their on or heading to the bone operation cost wise.

CAN YOU NOT SEE IT EVEN IF YOU TAPER AWAY THE UNIVERSAL CREDIT FASTER AND QUITE LITERALLY LIVE ON THE LINE.

You would have to earn on nat min £532.80 a week so if a person wants to work say 37 hours a week that they would have to earn £14.40 an hour. or if 48 hours a week £11.11 an hour. That if we consider the proposed £9 an hour, they would have to work 59.2 hours a week currently.

The only one making is our government, their ripping the piss out of everyone working or not SO,

THE QUESTION IS WHY AS I HAVE NOT ADDED IN THE PENSION CONTRIBUTIONS EMPLOYEES HAVE TO MAKE NOW.

This is VERY WORRYING as it would imply our government is skint when you factor in their still cutting public services to save money which in no way balances out what they offer us the public and lets not forget the housing bubble that could burst anytime meaning 2008 could happen again except as economists have speculated WILL BE FAR WORSE.

Theirs even speculation being banded about that the good old USA is looking at a public finance grab labelled financial marshal law and before you suggest a conspiracy, they’ve done it quite a few times before with the last being 1971 and their still paying for it now. According to sources the USA government is in debt to the tune of around $222 trillion.

There is going to be millions of homeless people, it is obvious what the Tories want many people to do, of course it isn’t yet known to many out there, the homeless centre will no doubt close in this town too. as well as in every other town & city.

Andrew Coates
Its government trying to push it all into the provider for profit payment on results market.Its glaringly obvious.

Enigma

Your still not thinking big enough.Its not about making people homeless, this notion its personal is just a guise to cover up the fact and why i used London in particular to demonstrate how government is pushing people without the necessary assets government needs to attempt to solve a massive problem successive governments (both tory and labour) inflicted on this country over decades. They refuse to back down that free market capitalism is nolonger the answer so seek to create a capitalistic circle for the haves to administer to the circle their trying to create, socialism for the have nots. Do the homework, acknowledge technological advances as peoples wages and job security is getting less and less and why state dependency is rising for credits and housing no matter the level of payment they receive. Why many unemployed and those working who can nolonger afford it are relocating elsewhere. Why when they keep raising the Nat min not in line with a proper tax allowance, many will drift out of eligibility or receive far less while government effectively doubles their revenue intake over the next 5 years to mask it. Why they sit idly why the housing bubble grows and why their looking to attract wealthy people to London to live as a central base.
Its all their to see, to fact check.You or anyone only has to want to

Co-op and Boots is a funny way of demonstrating serving the community under the current rules of volunteering. Just try to volunteer with one of them (or make it up) out side of being mandated and watch if DWP would approve it. I strongly suspect if you keep your mouth shut, they will say no. I say this as i wanted to continue to keep my skillset up which although is not working behind a counter is still the same as work experience at boots in that their for profit organizations that don’t like say the heart foundation or a council in the real sense serve the community. If people didn’t buy from boots, they would close up shop and relocate.That’s not serving the community and was the reason in my case (they never mentioned boots, nor did i as an example then), DWP said “emphatically NO “.

Its just DWP up to their tricks again using colored squares in all their centers advertising, “interested in work experience,ask your advisor” while simultaneously mandating our youth to it and will no doubt if not already mandate people of ESA.

“Insanity: doing the same thing over and over again and expecting different results”. — Albert Einstein

“I was sent for a CWP placement interview at a Samaritans charity shop. Due to my health issues, the store manager decided that I wasn’t suitable. On returning to Interserve I was removed from the CWP program and ended up with a four-week sanction”.

So a claimant who replies honestly about a health condition is alleged to be ‘negative’? Given that the upcoming Work & Health Programme targets claimants with disabilities and long-term health issues, we’ll greet this with a shudder and then get very, very angry.

“I complained and tried to appeal but the provider Interserve and later the Jobcentre claimed that I had been very negative during the interview and refused to do the placement. This was a lie! The store manager had asked me early in the interview if I had health problems and I had only told her the truth”.

Ive in the past represented many of these so as im busy with other stuff, here’s the information.

Under law its a legal duty for employers and even DWP to ensure, so far as is reasonably practicable, the health, safety and welfare at work of all their employees (includes volunteers even members of the public),claimants.

How does one do that if one does not ask the question of ones health ?

We’ve all seen the claim forms for benefits,we’ve all seen the application form when applying for particular job.

Secondly, It is the duty of a worker (includes volunteers) to take reasonable care for the health and safety of himself and of other persons who may be affected by his acts or omissions at work; and as regards any duty or requirement imposed on his employer or any other person by or under any of the relevant statutory provisions, to co-operate with him so far as is necessary to enable that duty or requirement to be performed or complied with.

How is one to do this if one does not divulge ones health status ?

So you can see its another slam dunk case and can be reversed as we are all obligated to the HASAWA act when in a place of business under the instruction of others.

PS – It does not matter if DWP or provider relayed any such information to said employer as its a legal duty of the said employer to confirm such data what with being a third party whom now to conform with the relevant law must seek redress that can only be gained by seeking second party status inorder to be able to produce evidence to satisfy the requirements of compliance under the act.

Dr Bill Gunnyeon CBE was appointed Chief Medical Adviser, Director for Health and Wellbeing and Chief Scientist at the UK’s Department for Work and Pensions in 2005, leading the health and work agenda within government for nearly a decade.

During his time at DWP he developed a deep understanding of health and safety regulation from six years as director level sponsor of the Health and Safety Executive, overseeing the Government response to the Löfstedt review of health and safety legislation and playing a key role in the development of the Office for Nuclear Regulation.

Dr Gunnyeon was confirmed as IOSH Chair of Board of Trustees at a meeting of the chartered body’s governing council in February 2016.

In the role, he will be instrumental in shaping the future of the safety and health profession, working with IOSH members to deliver a new strategy for the leading professional body.

We believe that good health and safety is important, but the burden of excessive health and safety rules and regulations on business had become too great and a damaging compensation culture was stifling innovation and growth. We want to protect people in the workplace while reducing the burden of unnecessary health and safety rules and regulations on businesses.

I don’t know how well you know the HASAWA but its rather generic as it only forms but one part of many many other regulations and vica versa. Now as i speak i don’t speak from a place of 6 years or even 10 years experience but 27 years experience as is required of me under law to fulfill my legal obligation to demonstrate competences and carryout my duty of care to protect the well being of all persons,livestock and assets.

Now im not saying whats been said isn’t to far from the truth BUT the problem actually is people like this person/s who are responsible for deliberately making it the disaster it is in order to squeeze in middlemen just for the sake of taking more money off people be they employers or employees. Not once have these people ever consulted to any competent level the people whom live it everyday, people who understand the many problems it has presented.

Its clear to me this is although i will wait to see the proposals an attempt to backhand certain employers for failing to care regardless of current laws. This if handled the way they stuck in middlemen will not only transfer further costs towards the employees but will also increase the risks towards them.

This claim employers are going beyond regulation is utter crap as a major point as all employers do is no more than they have to, to comply with said laws by way of parceling such legal obligations on their respective employees . Only last week i caught a well branded company while at an interview ignoring the electricity at work act as regards safe practices when working on material that forms a part of a houses electrical protection circuit. Basically they never mentioned, never enforced and don’t even train employees in it (this is a plumbing/pipefitting firm).

Only last year government through HSE bought in the Construction (Design and Management) Regulations 2015 yet already are looking to reduce inspection frequencies for certain firms that i can state fact, lie something fierce about health and safety. The company i was contracted to won an award for the best record of health and safety practices on a certain site yet i watched my fellow workers break the crap out of it and only the day before getting the award one got a major warning notice that should be on record.

My advice to people is carefully watch this and if you don’t know the laws regarding your job (including volunteering) then seriously learn them as if we all don’t in our respective trades do so and come together before its to late, wont have time to petition government prior to any new introduction to prevent it if it does not act in our best interests.

I CANT SAY HOW IMPORTANT THIS IS as many don’t know when they sign a contract, offer a service contract or even start work (including volunteering), they have instantly made themselves subject to said relevant law/s which means like a employer, they are legally liable.

Doug, I don’t know a whole lot about HASAWA, I’ve had training in it throughout the years in employment, but the basics you know, I guess most people go about their lives not knowing a whole lot about it, just like the DPA & many other things. as you well know doug.

I had planned to release the conclusion to the CONTAINER HOUSING STORY along with some other stuff but dew to being tied up and held back by other site work this will not be possible.

I will do if i remember the container housing story next weekend (and thus giving them one more week to reply past agreed time they promised they would correspond ) and shorten the others, one of which ive done already in reference to cellphone use.

Well done media, just advertise to our enemy why don’t you and while your at it, you might as well give them the soldiers home address while your at it or was that rather the point to offer this soldier up as a sacrificial lamb to lure IS out of the foothills ?

Tens of thousands of people protested in European cities on Saturday against planned free trade deals with the United States and Canada they say would undermine democracy and lower food safety, environmental and labor standards.

Channel 4 Dispatches 7.25pm on Monday 19 September. exposé set to air on Monday sees reporter Gesh Mohammed spend six months working undercover with Momentum, the grassroots movement that supports Corbyn.

Jeremy Corbyn supporters should complain to the BBC about alleged media bias against the Labour leader, Ken Loach has said.

Speaking at a debate organised by the left-wing Media Reform Coalition, the Kes director urged the audience to call the broadcaster and leave a complaint about its coverage of Mr Corbyn.

He read out the BBC complaints line number twice and said: “It’s worth it. it makes you feel better. Give it a whirl,”

Mr Loach is well-known for his socialist views and his films, such as The Wind That Shakes The Barley and most recently I, Daniel Blake, often address themes of poverty, unemployment and the failure of the state to help people in need.

How Corbyn rather than all the effected especially one George Osborne was the one who got centered on and at a time when its only the initial proposal dated to be released on record by Tuesday 13 September 2016.