The up/down buttons on the right side of the phone are said in all the literature to control volume. When I push them, I see no graphic (like most phones have) telling me the volume is going up or down. I don't think it works.

So

I went to profiles and chose "Loud". That helped. But now, every email I get makes a loud beep. That is unacceptable. So I have 2 questions.
1. How can I get the volume buttons to work?
2. How can I eliminate the email alert without affecting ring volume?

Just to expand a bit....If you are just pressing the up and down buttons you will not see anything. The buttons only work DURING a call or playing music I think. If nothing is actually playing there is nothing to control.

__________________"Criticism is something you can avoid easily by saying nothing, doing nothing, and being nothing"