Re: I am trying to log out of my current account

I found this thread while Googling the exact same issue. While all the above responses were super unhelpful... we figured it out on our own so thought I would share!

Right click that icon they keep refering to, but go to "Preferences" (I couldn't find the logout or any of that above either). When you click into Preferences, then click the part of the upper left that says "General". On the "General" tab, you'll see an area that says "Session Identity" - that's where I found a checked box that has my coworkers info and email. I unchecked it, pressed OK, and then exited out of the meeting. Logged back in, and problem was fixed!

Re: I am trying to log out of my current account

Thank you for your fix. Unfortunately, it didn't work for me. On Win 10 Pro. No preferences option comes up when I right click on the Task-Bar flower or the Start Menu flower. When GoTo Meeting is open, it doesn't show up in my SysTray. So, not sure how Citrix expects us to Logout of the application. How about a simple LogOut button somewhere on the GUI? This is ridiculous.

When the flowers fail you, try this! Guaranteed to work if you're logged in!

When all else fails, and your flowers don't work, if you're logged in, select Meet Now, which opens up the G2M main window. From there, you can select the menu from the top and select Preferences. From there, you can access the Start Up section and uncheck the Sign In section where it says, "Remember me on this computer" Hope that helps. Citrix should have this problem ID'd and provide a LogOut button on the main screen.

Re: When the flowers fail you, try this! Guaranteed to work if you're logged in!

Sorry for any confusion. If GoToMeeting is running in the background, sometimes the GoToMeeting icon may be hiding in the task bar on Windows 10, underneath an upwards facing arrow (near the clock). If you don't see the orange flower icon there, then this indicates GoToMeeting may not be set for automatic start (which can also be changed within the software preferences).

Re: I am trying to log out of my current account

As of 2019-08-27, using GoToMeeting 8.46.0 Build 13761, on Windows 10 Pro, version 1809, Uninstall/Reinstall is the best solution if you automatically login to your account, but the password changed.

Problem: Password changed on the Account.

When GoToMeeting next launched, the About Screen and Preferences indicated there was no account signed in, there was no Sign Out button in the SysTray. Preferences let me me uncheck auto-login information, though restarting the app did not allow a login screen to appear.

When trying to Meet Now, or view My Meetings, there would be a no-operations event. The mouse would get a spinning circle for a bit, but no windows would appear.

Solution:

Uninstall and re-install the application.

Once the app was re-installed, a sign-in screen appeared when I tried to start a meeting and I could login with the new credentials.

I also had to go through preferences again and adjust everything that had been changed from default, such as which microphone and webcam to use.