Ted Graham joins us from C2 to discuss doing new and different
things as it relates to the company, the industry, the brand and
general society. Regarding self driving- hands off the wheel or
assisted driving experiences are on the table for 2017. Full
automation will be here sooner than you think in Ted’s
words....

Kristin Guthrie joins us and discusses realizing the long pole
in the tent is your data. The very first person she hired for her
team was her marketing research scientist. Her desire was to
collect all of her necessary data as quickly as possible. Kristin
explains that there are a lot of areas in any organization
that...

Claudiu Coltea joins us from the Chief Customer Officer Exchange
and shares that for his organization, Customer Experience doesn’t
have it’s own sandbox but the team makes other's sandbox' prettier.
He says that the employee experience is a critical part of customer
experience so his team collaborates with HR-...

Recorded at Next Generation Customer Delivery, Jennifer Skeen
joins us and shares that she grew up an air force brat and having
to immerse herself into new cultures consistently, she learned how
to communicate with people by default. After getting a degree in
biology and chemistry, Jennifer realized that her heart...