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Vista Logon UI.EXE Bad Image Error windows/sys32/msimg32.dll error

catrobinson01

Posted 21 March 2009 - 11:30 AM

catrobinson01

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8 posts

Vista Logon UI.EXE Bad Image Error windows/sys32/msimg32.dll error

My daughter was using her Dell Laptop taking notes all morning at school and put it to sleep for a 5 minute break for lunch. When she woke it back up it came up with the error message "Logon UI.exe. Bad Image c:/windows/system32/MSIMG32.dll Not designed to run on the laptop etc" and it will not boot up into windows at all, or in any mode.

We used the installation disk that was sent with the system and booted via the disk into a special troubleshooting window (that is the only place it will boot into) that allows restore, reformat, and the command promt.

I tried to use restore, but it did not fix the problem. I had her call Dell and they told her it was a software issue and they wanted to charge her a lot of money to "take remote control of her computer" and repair it. One tech thought it was a virus. I called Dell and they walked me through several things to check the hardware, which seems to be just fine. They then decided that the disk needed to be reformatted due to corrupted files. She has a lot of her IB senior school work on the computer and would really like to NOT loose it if it is at all possible to fix it another way.

A very nice person on this site gave me some advice, getting to the command prompt and use different scanning commands to repair corrupted dll files, but it tells me that it is protected, and I do not know how to get around it.

Any help would be appreciated.

Thank you in advance!

catrobinson01

Edited by catrobinson01, 21 March 2009 - 11:37 AM.

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Broni

Posted 21 March 2009 - 11:41 PM

Broni

Kraków my love :)

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12,300 posts

A very nice person on this site gave me some advice, getting to the command prompt and use different scanning commands to repair corrupted dll files, but it tells me that it is protected, and I do not know how to get around it.

What commands are those, and what is the exact message, when you try to execute them?

catrobinson01

Posted 22 March 2009 - 03:16 PM

" I advise you to boot from your original cd and use System File Checker ( SFC ) , enter into command prompt and type

SFC /SCANNOW ( Exactly how it is written , or it will not recognize the command ! )

this will Scan all protected system files immediately

System File Checker will also check and repopulate the %Systemroot%\system32\dllcache directory. If the dllcache directory becomes corrupted or unusable, SFC /SCANNOW, SFC /SCANONCE, SFC /SCANBOOT, or SFC /PURGECACHE can be used to repair the contents of the dllcache directory

if any files are corrupted they will be replaced from the original windows disk ( should be already in the cd-rom / dvd-drive )

This will ensure your windows is intact and none of your windows files is corrupted. "

It says exactly " Windows Resource Protection could not start the repair service."

2. Boot from created disk.At first screen click on Repair your computer:This will bring you to a new screen where the repair process will look for all Windows Vista installations on your computer. When done you will be presented with the System Recovery Options dialog box:After this, it will present you with a list of options including startup repair, system restore and command prompt:Try System Restore, first.If that doesn't work, try Startup Repair.

catrobinson01

Posted 23 March 2009 - 08:04 PM

catrobinson01

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Topic Starter

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8 posts

Broni,

Sorry, I see I posted in the wrong forum. I have done all the above to no avail, neither System Restore or System Repair worked, and using SFC commands did not work. I was hoping to exhaust all my resources before I had to reformat, and loose all the data, to try to repair it. It sounds like I may be at that conclusion?

Broni

Posted 23 March 2009 - 08:47 PM

bigdobes

Posted 08 April 2009 - 10:08 AM

bigdobes

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1 posts

I just encountered the exact same problem and have spoken also with Dell. I ran SpinRite and other utilities and found no issue with the hard drive. I am trying to fix the DLL issue so I can retrieve info from my drive through windows before formatting.

I was able to use my Vista CD and get to the command prompt, there by letting me xcopy my data from the laptop's hard drive to an external device such as external hard drive or usb key. You will need to know some dos commands in order to make it easier but you can retrieve your data before formatting.

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empush

Posted 07 October 2009 - 06:58 AM

empush

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3 posts

Naren, thank you so much!
You have no idea how many days im struggling with this problem! tens of different forums and countless different windows CD's...
I think it's worth to mention that the D: drive u meant is the Recovery Disc drive and not any data hard-drive.
So again - thank you very much!
Chen.

Posted 18 February 2010 - 01:48 PM

sad afternoon

Posted 12 March 2010 - 10:49 AM

The date 5.3.2010, I started my laptop (HP dv5T with vista x64 Windows – Home Premium). Before going to the welcome screen, a small dialog box appeared with the content below:

LogonUI.exe - Bad ImageC:\Windows\System32\adsldpc.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original media or contact your system administrator or the software vendor for support.

I must click 4-5 times for close it for getting the desktop.And this dialog will be appear again after I turn off (shutdown) the laptop, as similarly as starting the computer.In the progress I use computer, I still see another dialog box with the content below:

Virtual Disk Service stopped working and was closedA problem caused the application to stop working correctly.Windows will notify you if a solution is available

sad afternoon

Posted 12 March 2010 - 10:55 AM

sad afternoon

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3 posts

and

To do this, I click Start, click All Programs , click Accessories , right-click Command Prompt , and then click Run as administrator . If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.