Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

"Microsoft has made some bold promises about improvements to security in Windows 10. Chris Hallum, a senior product marketing manager for Microsoft, said in an interview that because of all the security enhancements in Windows 10, consumers and businesses won’t have to install additional security software to protect their machines. “We include a full-fledged antivirus solution in Windows,” he said.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I was just told by tech support that this is not a problem. That has never been true on any other version of Windows since Microsoft created Defender/firewall.

Wonder if this guy knows what he is talking about???? He's got screen shots.

"What if You Install Another Antivirus?

Windows 10 will automatically disable Windows Defender if you install another anti-malware program. It won’t continue performing real-time scans, so it won’t interfere with your other antivirus. Try to open the Windows Defender settings pane with another antivirus installed and you’ll find every option grayed out. Click the “Use Windows Defender” link and you’ll be informed Windows Defender has been disabled. Windows Defender will pop-up and say "This app has been turned off and isn’t monitoring your computer.”
If you uninstall the other antivirus, Windows Defender will kick into gear once again and take over, providing antivirus protection."

He has a screen shot that clearly demonstrates this. It's in the last paragraph on the page.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I uninstalled NS, ran the NRT a couple times and then reinstalled. It appears to be working properly now. Windows Defender and Windows Firewall are both now showing as off.

It is apparent to me that before upgrading to Windows 10 that NS/NIS should removed from the the PC first and then reinstalled after a successful upgrade of the operating system (which was my original plan, but thanks to Microsoft downloading the Windows 10 upgrade as an important update, not an optional update, when I was trying to update Windows 8.1 with a different update I accidentally started the upgrade to 10). I won't be upgrading any of my other Windows 8.1 PCs to 10 anytime soon.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I updated to Windows 10 yesterday evening and haven't really had any problems with it up till now.

I turned the fast boot time option off in Windows in case it caused any conflicts with Norton like it used to in Windows 8.0/8.1. I then turned my computer off for the night and then have just booted it up this morning.

I got Windows message in the bottom right saying something about my fire wall not being enabled despite the fact that Norton had a green tick. It then asked me if I wanted to have Windows firewall as my firewall or Norton 360 as the firewall. I then clicked Norton 360 and it asked if I wanted to run the program for some reason? I clicked it and then the message went away. I then had a browse through Norton and everything seemed fine, I then had a little look at Windows firewall and that seemed fine too? I didn't have time to get some screen shots but I wish I did now!!

I'm just wondering if this was anything to do with me turning off the fast boot up within Windows or if it's time to do a fresh reinstall of Norton

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Thank you for the link to the other thread you sent me I've had a little look over it and I then checked the status of the Windows firewall by going through control panel. And when I click on Windows firewall it says 'These settings are being managed by vender application Norton 360'. And when I try to open up Windows Defender through the search bar it tells me that the application has been turned off and isn't monitoring my computer.

But the thing that gets me is when I go into settings using the start button of Windows and then 'Update and Security' and then click windows defender it says that everything there is turned on and it won't let me disable it because it's all greyed out!

Am I any less protected if I have both of these running at the same time? And is there any chance they may clash?

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I just installed Windows 10 and cannot disable Microsoft's Windows Defender. The only option Microsoft offers is to turn it off but then after several hours Microsoft automatically turns it back on. Is there any way to completely disable this program. I really don't want to run two virus programs at the same time. I only want my Norton Anti-Virus program to run.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

The whole reason this thread is here is that Windows defender should be disabled when Norton is installed. Having 2 antiviruses running at once causes lots of issues because they fight each other. It's perfectly safe to disable Windows defender if you installed Norton

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

When first installing Windows 10 on a Windows 7 Home Premium laptop I noticed that both Norton and Windows Defender appeared to be turned on however, after a shutdown and turn on (not restart) all was well with Norton reporting it was turned on with Windows Defender turned off.

It also seems that in Windows 10 Pro there is the option to have Windows Fast Start which is on by default but in Windows 10 Home it appears there is no option to Fast Start. Not sure if this is a difference between Pro & Home or if it makes a difference which OS was installed before the upgrade. Windows 10 Home was installed on a W7 Home Premium and Windows 10 Pro on W8.1.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Every time I boot up my computer I get the same notification saying that my firewall is off and my antivirus/spyware is off. When I click it, it comes up with a box telling me to turn Norton or Windows firewall on like in my previous post. It then brings up another box saying that both Norton and Windows firewall are off and then it quickly corrects it's self and says Norton is on.

This is starting to get quite annoying. I'm going to try and turn fast start up back on and see if that makes a difference. Hopefully it doesn't effect Norton

Cheers.

A quick edit instead of posting again. I turned fast start up on and rebooted and didn't get the notification come up. I'm not sure how long I will keep fast start up on because I encountered a bunch of problems with Norton while using it. And I remember it used to just hold on the shut down screen for 5-10 minutes before actually shutting down.....

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I had the same issue with Windows 8.1 after latest updates and W 10. Search Defender, click on Windows Defender. You will see that Real Time Scan is disabled but Action Center says it's ON. I tried several security products with the same result. Microsoft claims that with Windows 10 there is no need for any other A/V Product. LOL. Sounds like an accident waiting to happen. It's not a NS issue.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

So I did some more troubleshooting and think I found a less hacky fix. After removing norton once more with NRT, I did not reboot but shutdown my computer. Then I cold booted, confirmed windows defender was on, and reinstalled norton. After this, I shut down the computer (NOT restart). Upon cold booting, windows defender was disabled like it should be and norton worked fine. As mentioned in a few posts above, I believe this may have something to do with fast boot. Regardless of the cause, it appears that doing complete shut downs rather than reboots fixes the issue.

Edit: This worked flawlessly on both of my computers (a desktop and laptop, very different hardware between the two).

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I had this issue with AVG on my second PC. A notification from Windows said something about Windows Defender and AVG. So I clicked the notification chose AVG and trusted it. After that no more Windows Defender.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Is this a new thing? Is Norton 360 farming out scans, etc. to Windows Defender in Windows 10? When these Defender alerts/messages demanding that it be given access to do it's scans first started, I thought it was just an issue of my PC just needing to be restarted after installing the N360 update after the Windows 10 upgrade, however the messages persist. In fact I just got another one. Do I need to go into the settings and turn Defender off myself or as I asked earlier...is Norton outsourcing to Defender? Was this just an oversight in adapting N360 to the Windows 10 environment?

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I don't have an answer for you but you might find some helpful information in sewing1243's thread After upgrade to Windows 10 both NS and Windows Defender appear to be active. All Norton v22.5.2.15 products share the same engine so comments about Norton Security and Windows 10 Defender in that thread likely apply to N360 v22 as well.
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32-bit Vista Home Premium SP2 * Firefox 39.0 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.8

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

For a day or two following the installation of Windows 10 I was receiving a slide-out notification from Windows to warn that the firewall was turned off. After a short delay Norton reported that it was on and working, checking Windows gave the same information.

Last night Windows downloaded a fairly large update to Windows 10, today I have no such notification when starting the laptop.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

I am having this issue on Windows 10 professional on my graphics workstation; both Norton Security and Defender are on; Norton is fairly unstable. It would not update for a while yesterday, says there are no threats (full computer scan twice).

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Gayathri suggested I post that Defender now recognizes Norton Security if I look in control panel security. The software is still somewhat unstable downloading routine updates & just a few minutes ago a Norton "patch" was automatically applied. Yesterday, my Wacom graphics tablet & mouse pen drivers were knocked out again & had to be reinstalled. Not sure if that was Norton Security, Windows 10 or some other reason. Norton had 3 error reporting submissions in the history log the past several days. I count 19 error submissions since 9/1/15 if that helps.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Having same problem of Windows Defender not turning off with Windows 10 Home 64 bit and Norton Internet Security installed. Control Panel /Security shows Norton installed. Tried regedit but disabled my wifi connection !! Same result when I tried to stop Defender with Glary Utilities.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

After looking at this thread I was about to do what one of the commenters did, however just by starting the download manager for Norton. Windows defender automatically turned it self off. I am not 100% sure that this will fix the issue so I did not click the box for it. I hope it helps though

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Updating to Version 22.5.5.15 should fix this issue for you. Please let us know if this helps your issue. Also please remember to run live update to make sure you have all the updates. After this, please restart your computer one more time for good measure.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

NEVER would I have purchased WIN 10 had I known Norton or any Symantic product was on my new computer. Microsofy can have version 10 back. Hello, Geek Squad, guess why new Cpu doesn't boot after its first 2 hours!

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Hi everyone. I have windows defender on as well as norton security, because I get daily updates not only for definitions, but updates for MS office, windows malicious scan tool, IE, and other updates, Windows.net etc. Norton switches it off after reinstalling again if you have to, but you can always turn it back on, I've not experienced any conflicts, or errors by downloading programs etc.

Re: After upgrade to Windows 10 both NS and Windows Defender appear to be active

Mcrmoz:
Hi everyone. I have windows defender on as well as norton security, because I get daily updates not only for definitions, but updates for MS office, windows malicious scan tool, IE, and other updates, Windows.net etc. Norton switches it off after reinstalling again if you have to, but you can always turn it back on, I've not experienced any conflicts, or errors by downloading programs etc.