The confirmation email for your PayPal transaction or a screenshot of your PayPal account showing that the entire price was paid using your PayPal account and displaying the PayPal transaction ID; and

A copy of your return shipping receipt that shows the amount you paid.

If you use a service that tracks shipment, the receipt should also show the seller’s address;

If you use regular post (with no shipment tracking), we also need a photo of the package showing the seller’s address.

If the return costs were deducted from the refund of your item, we also need a copy of the refund email from the seller or PayPal, showing the amount refunded to you.

Documents must be clearly legible and emailed to paypalaureturns@telusinternational.com. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.

How will I be refunded?

If your Refund Request is accepted, you will receive a refund directly to your PayPal account.

How will I know if my Refund Request is accepted?

PayPal will send you a:

confirmation of receipt of your Refund Request: Within 1 business day

notice of approval or rejection of your Refund Request: Within 5 business days from the receipt of your complete request

refund to your PayPal account: Within 5 business days from the notice of approval of your Refund Request