Account Manager Guide

The print at home option is useful if you have lost your hard copy tickets.Note: Any reprint will now create a new barcode making the any previous tickets invalid. Printing at home can be done right up until the game.

How to print at home:

Event Page

Click on Print-at-Home tab

Beside the seat number click on the boxes off of the seats you wish to print

Once the events are selected the print button on the top right will become Red with the number of tickets in brackets beside “print”

Click “print” and then “continue” on the next pop up box

Review my Submission Page

Click “Agree to the terms of use” and click “Submit”

Summary Page

A save screen will pop up so you can now save your tickets as a PDF to your desktop. This will show you what you have reprinted, and a confirmation email will be sent to the one you have on file

Through your Membership you are able to transfer your tickets to anyone with a valid email address. By transferring the tickets, you are assuring that your client, season seat partner or guest will have exclusive and secure access to your tickets.

Note: once tickets have been accepted by the recipient then the original ticket holder has given up their rights and ownership to the tickets. Transferring can be done right up until 2 hours before the game.

How to transfer tickets:

Manage my Tickets Page

Click on the “Transfer Tickets” Tab

Beside the seat number click on the boxes off of the seats you wish to print

Once the events are selected the print button on the top right will become Highlighted red with the number of tickets in brackets beside “transfer”

Click “Transfer” and then “Continue” on the next pop up box

Define Recipient Page:

On the next screen you will have a number of options before sending the Transfer Offer.

Choosing Transfer Recipient

For new transfer recipients click “Enter a New Contact” and enter in their name and email address twice

Once all fields have been filled out add to the bottom right will light up Red.
Click “add” and choose the new contact

Optional Message

Enter an optional message for the transfer recipient

Email Reminder

Set a reminder if the recipient has not claimed the tickets. This is to ensure that your tickets are used. A reminder email will be sent to the recipient 24 hours prior to the cut off time that they can accept them.

Item Price

Choose if you would like to display your price to the recipient

Review and Submit

“Agree to the terms of use” and click “Complete Transfer”

Transfer Summary

This will show you what you have sent as a transfer to the given recipient, and a confirmation email will be sent to the one you have on file

Through your Membership you are able to donate your tickets to our Partnered Charity.Note: The recommended timeline to donate your tickets is 4 business days before the event. A tax receipt is issued by the charity roughly two weeks after the event has been completed.

How to donate tickets:

Manage my Tickets Page

Click on Donate to Charity

Beside the Seat Number click on the boxes of the seats you wish to print

Once the events are selected, the print button on the top right will become Red with the number of tickets in brackets beside “donate”

Click “donate” and then “continue to donate” on the next pop up box

Review and Submit

Check the box “Agree to the terms of use”

Click “Submit”

Donate Summary Page

This will show you what you have donated, and a confirmation email will be sent to the one you have on file.

Tickets from a 2018-2019 Toronto Marlies Full Season Membership can be exchanged in advance of the game on a ticket-for-ticket basis only for games scheduled to be played during the 2018-2019 regular season.

Note: Tickets must be fully paid prior to the exchange taking place. All exchanges must be completed more than 48 hours before the start of any game that seats are being switched into or out of. Exchanges are limited to a maximum of 10 games per account per season. You may also exchange the School Day Games on February 20, February 27, and April 4, increasing your limit to 13 games. A maximum of 8 tickets can be exchanged into one game. Once an exchange is completed the original set of tickets will no longer be valid. Games played at Scotiabank Arena must be exchanged by a Membership Specialist.

How to exchange tickets:

Manage my Tickets Page

Click the game you want to exchange tickets from.

Select the seats you would like to exchange.

Select “Continue to Exchange” on the pop-up.

Click the game you wish to exchange your tickets into.

Choose the section you wish to exchange into.

Select the seats you would like to exchange into.

Click the “Checkout” button.

Review and Submit

Review your exchange.

Click “Exchange Seats”

Enter your password to confirm your exchange.

Select delivery method and click “Continue”

Agree to the Terms of Use and continue.

Summary Page

This will show you what you have exchanged and your confirmation number.

From this page you can return to your account home page.

This concludes your Toronto Marlies Account Manager Tutorial. If you have any additional questions, please call your Membership Team at 416-597-PUCK (7825).