Description

GROWTH & STRATEGIC IMPACT:
Transforming your sourcing model & delivery strategies in India to enable the accelerated journey of globalization and innovation
The Indian Shared Services and BPO sectors have come of age, yet there is still room for improvement. The sector needs to map out future goals for enhanced service provisioning and value creation in horizontal areas such as CIS and F&A as well as less mature segments like HR, Knowledge Services, and Procurement Services. There is also the need to expand their relationships into middle-office and front-office services. At the same time, the cost-benefits, that have traditionally made India a market leader, are quickly eroding in the face of new economic realities.
With all these initiatives crowding for a place on the boardroom agenda â€“ where do the priorities and opportunities lie?
Future outsourcing strategies: Outsourcing models are getting COMPLEX, value-driven and solution oriented. Emerging trends of rural BPO, new outsourcing remit into LPO/KPO, other industry-featured outsourcing content and innovative outsourcing have proven to us that there is nothing that is not changing in this sector. Outsourcing buyers are putting further demands on:

Future captive strategies: With the increase in global service delivery benchmarks, captive centres are marching into the next level of development as centres of excellence, profit centres, process efficiency enablers and innovative business partners. Savvy leaders are quickly leveraging on Global Business Service models and capitalising on its business value through:
- Standardization and governance across functions
- Access to the best talent pools in the world
- Skill arbitrage: Value derived from access to higher-skilled workers
- Value creation through migration of more high-end processes
- Mixed sourcing models to leverage on external & internal capacities

The industry is moving. And it is critical to plan your next move before you get left behind. Whether you are captive player, or outsourcing-focused leader, join us at the Shared Services & Outsourcing Networkâ€™s premier event in India and get your strategies aligned to the future growth of this sector.