If I connect to my WD External Combo drive via USB, I can recognize the drive and any images I make in both Windows and when I boot from the Acronis Boot CD from PCDOS. If I connect via Firewire, I can only recognize the drive in Windows. when I boot from the Acronis Boot CD I made, from PCDOS, I get an error message when I try to access the WD combo drive. It tells me it can't reconize it.

I've tried to get help from Acronis support at least twice and can't get an answer.

WindowsXP, SP1. I've a Compaq Presario, 6000 series. The strange thing is, when I *previously* used Ghost, I could only see the drive via Firewire, not USB when booting from PCDOS. With Acronis, it's the exact opposite. (BTW-Ghost was uninstalled completely-including all registry entries).

Hmm, actually I believe it's a driver issue. Please, can you tell me the model of your external drive and I'll pass it on to our developers and testers, so that we could test it and add a fix to the driver?

For some reason, after making six floppy disks and trying to boot, I get read errors on disk 2. The disk is fine and can be read in windows. I've reformatted and tried again. Same issue. I don't have more floppies handy; I don't use them for anything, anyway.

Something I don't recall if I mentioned previously is the first error I get when I first boot from the Acronis Boot CD:

ieee1394:CinfigROM quadlet transaction error for node 0-00:1023

After about 60 seconds or so, I get the Acronis PCDOS menu and of course, can't see my WD External Hard Drive.

Does that error message help in figuring out why I can use the Firewire port with Acronis Recovery Manager? I'd really like not to fool around with a bunch of floppies to try to figure this out.

Could you please let us know what version of Acronis True Image causes the problem? Have you tried the "acpi=off noapic" workaround (please see https://www.wilderssecurity.com/showthread.php?t=55317)? Have you tried to boot from "Safe" and "Full" version of Acronis Bootable CD?