UPDATED: Verizon pulls the Samsung Glyde from the shelves?

EngadgetMobile is reporting that a Verizon Customer Call Center has received information about the Samsung Glyde being pulled from store shelves. The "issue", as its worded, is not defined, but makes us wonder if it has to do with the problems related to the touch-screen. If you are experiencing problems with your Glyde, or it is currently in for service, they will exchange it for an enV2, or another similar-priced phone at the managers discretion.

However, one employee in the know reported on HowardForums that this is only related to the Mid-West market, saying that it was a switching issue between some Glydes and switching equipment used in the Midwest.

*UPDATE* We received word from Samsung PR stating that, according to them, the Glyde is still for sale in all areas of the US. However, in contradiction, our Verizon insider (VZW E) said that he was told by Quality Assurance "the Glyde was not pulled for switching problems after all it was pulled strictly as
an executive decision due to its high return rates and complaints from
customers." Keep in mind that each region has their own executives to decide which devices to stop selling if there are customer complaints.

20. (unregistered)

29.Zeich (unregistered)

Not true. I went into a Verizn Store today because my employer offers a 22% discount on my bill. While there, they informed me of the recall and that all Glydes have been removed from all Verizon Stores. They replaced my phone. I wanted another touch screen phone. They gave me the full retail price on the Glyde toward a purchase of my choice.. So I got the new LG Dare for 40.00. The Glyde retailed for 379.00 and the Dare 409.00 BTW, I live in Pennsylvania... hardly the widwest! Talk to your store reps. At least in PA, they want to make it right. They did the data transfer for free.... and offered to replace the extra equipment I purchased for the Glyde. All I have to do is bring in the reciept and they'll replace it or give me my money back. I've had the Glyde since the end of May. I was having sporatic issues with the touch screen. Good Luck

62. (unregistered)

64. (unregistered)

78. (unregistered)

Dweeb? Is it 1988 again and no one told me?
Anyway in response to number 31, thanks for your story. I actually do live in the midwest market and I was able to get an LG Voyager as a comparable device replacement. They were trying to shove the enV2 on me but I complained enough until they gave me a Voyager. I purchased the Glyde for its touch screen, I wasn't going to just downgrade to a regular TXT device.
Oh, Im the OP (#3) by the way. So yeah .. it worked out for me.

92.Howard P (unregistered)

I live in Maryland, and I bought a Glyde in June, only to take it back and get a "software upgrade" in September because the screen functionality was so bad. This of course did nothing so I had them replace the phone within the week, only to have the new one be just as bad as my old right out of the box. I called Verizon and yelled at them long enough that they gave my a Blackberry Curve. I told them this was the only way I would be happy with my service at this point.
Express your displeasure enough and they'll give you almost anything. Don't count on the Storm however, that thing is prob going to be backordered a couple of weeks after its comes out and their is no way they'll allow it as a replacement device.

93.unknown 2.0 (unregistered)

98. (unregistered)

i wouldnt complain too much because they are starting to get more picky with giving discounts and exchanging phones that arnt considered replacement devices. Here in the Northeast Area. Washington Baltimore, Virginia. you can yell and scream all you want but your gonna end up with the phones replacement device. we're not gonna put you into a curve because you were dumb enough to pick a piece of crap phone. apparenty you know this site exists so maybe you should do some research before you buy your next phone. Have fun with that curve. let us all know whey your earpiece stops working and you have to do a soft reset everyday to fix it.

ok ive had this phone since January and this phone has been gving me problems ever since. I live in New Jersey. Do you think if i go to the Verizon store they will let me pick out any phone of my choice?

4.Scott, I do not wanna post my (unregistered)

I had this issue before. I went thru 3 glydes, and I called Customer Service and told them I still wanted a touch screen device, and remembered at launch that the glyde and the voyager were the same price. So I got a titanium voyager (JUST came out, so I got brand new in box ;-) ). BTW I am in-between Baltimore, and Washington, DC.

68. (unregistered)

So as an employee, how many people have you had to talk out of the XV6800? I'm on my 5th one now...1 had a bad camera, the other three bricked during the WM 6.1 update process...the phone would turn itself off during the procedure and never recover.

90. (unregistered)

99. (unregistered)

i try to talk people out of the glyde, xv6800, enV2, and the motorola krave all the time but people still insist on buying them. then they come back and complain that we sold them a piece of crap phone even though they picked i. just like the lg chocolate.

101.C (unregistered)

So what's goin to happen to thos ethat have already substituted? Becuase thats the phone that i wanted in the first place and NOW they decided to fix them?! BS for real...Im starting to not like VZ because of this crap

7. (unregistered)

the glyde HAS NOT been pulled from the shelves in all locations. Im staring at one now. It must be a regional thing. Also VERIZON does not MAKE the glyde, SAMSUNG does. so when it sux, bitch to samsung! geeze.. They are supposed to be releasing a major overhaul patch shortly, or atleast thats what the samsung rep says.
and it is a POS phone :)
btw, to #6, the voyager is now the highest rated phone on the market for cust satisfaction and quality. I know, i have one, i love it :)

27. (unregistered)

not an iphone fanboy... just like a functioning phone, like my diamond... i would never use a apple iphone... its an overhyped remake of the palm os, with a garbage network, and more bugs than a dumpster...

73.wylie8604 (unregistered)

And what network would your diamond happen to be on? Who's left, sprint/Metro/alltel/TMobile, unless of course out of the US. All of those are nowhere near what VZW or AT&T have nationwide. The diamond is really not that bad of a pda, to put it next to a voyager is like putting a benz next to a camry each great in class but totally different products. If you had a bad experience with the voyager that makes you a rare case, as a universal tech I can say the voyager actually isnt bad no matter what the network (VZW Telus Bell yadda yadda.). Sure it doesnt have winMO or super customizability or an htc logo but once again, two totally different products.

96.gman8a (unregistered)

I have own two glydes for 2 weeks. I am returning them both. Not because of touch screen issues, rather NON-ease of use. To make a phone call takes about thirty seconds of fiddle f....... It is a major event to make a simple phone call. Samsung was truly wacked here. With a normal Samsung phone I can call out from a list with my eyes closed in about 3 seconds. Glyde primary function should follow previous SIMPLICITY of other Samsung flip top phones.

8. (unregistered)

I THINK OUT OF THE 15 GLYDES I REGRETABLY SOLD EVEN THOUGH I TOLD CUSTOMERS THAT THEY WERE PIECES OF GARBAGE, I THINK ONLY ONE OUT OF THOSE 15 DIDNT COME BACK DEFECTIVE. I DONT THINK WE'VE PULLED OURS HERE OR HAVENT BEEN INSTRUCTED TO DO SO, BUT IF WE DO I'LL BE THRILLED.

12. (unregistered)

talk to your manager about it we have the discretion to pull it from the floor if we want we just have to explain why. unless theres a drive period that has the glyde on a poster or something like that

11. (unregistered)

14.VZWtech (unregistered)

You all can thank upper management for letting this POS phone be sold to you. I'm a tech for the big VZ, and in the labs we had problems with the call quality and touchscreen. But, the top execs ignored all the problems and released it.

46. (unregistered)

69. (unregistered)

15.oh wow.... (unregistered)

well for some of u people who think verizon is the maker of the glyde your wrong is it samsung who makes and half of the samsung phone that verizon sale are wack phone they never last long they only good for 6months and then there done so know your history on samsung that is the worst phone out right now the voyager is the best phone out there with a touch on the front and the keypad under the touch

70. (unregistered)

74.wylie8604 (unregistered)

Basically, Samsung made the phone, Verizon sells it with their logo/software on it. People assume automatically that VERIZON actually built the phone. Sometimes the way the manufacturer builds the phone doesnt cooperate with the software and/or the network it's on. So he's saying don't hate the selling company, hate the company that made it (ie Samsung.). As for the second half, LG the company that made the VOYAGER and the DARE seems to work better with the VZW netowrk and they seem to take their time to ensure product capability and satisfaction. LG seems to have a better track record for reliability and sales across most networks as far as regular phones.

16. (unregistered)

33.VZWtech (unregistered)

Don't settle for an enV2. Don't get me wrong, it's a good phone, but honestly they want to downgrade you. Just pull the "Well I guess I'm gonna have to switch to AT&T" and they'll probably offer up a Voyager or Dare.

51. (unregistered)

LOL! The env2 isn't a downgrade from the glyde. Just because the glyde has a capacitive touch screen doesn't make it an upgrade from the enV2. The enV2 is a pretty sick phone. My bluetooth keyboard I use on my 6900 works on an enV2! Doesn't work on the glyde. There is better hardware installed on the enV2!, that's why that is trade off. The only thing you step down from on a glyde to the enV2 is teh pathetic HTML-like browser that is on dumbphones right now. If you really want to complain about getting a touchscreen, I would try and get yourself into the 6900! That phone is sweet! Voyager-SUX!, Dare-SUX!, iGarbage-SUX!

39. (unregistered)

26.R (unregistered)

There stop selling them all together. I called and told them that my touch screen was not working properly and that I had to power off/on my phone 3-4 times a day because i couldnt hit the keys to make a call. They said they stopped selling the phones and that they would replace it with a EnV2. I said no I have a touch screen phone that I already paid more for and that was the reason I bought it. I told them I wanted a Dare in exchange. The CSR then put a manager on the phone and she stated I would have to pay the $50 price difference. I told her that they put a bad and un-tested phone on the market that i bought, so they need to eat something. She offered that I pay $25 and I will get a brand new dare shipped in 2 days. I said that sounds ok. So $25 brand new phone with better touch screen but no key board. Oh ya im in the Detroit area so I dont know what there talking about in the west coast.

28. (unregistered)

30. (unregistered)

I'm not so sure this has to do with the touchscreen. If it was that they would have pulled it months ago. I believe that a certain number of Samsung ESN/MEIDs have trouble connecting with some of the tower hardware. I may be wrong though.

31. (unregistered)

i just tried to return my glide today because i can basically do nothing on it since the touch screen is so bad. The sales guy told me that the only phone i could get was the enV2..... not to mention that the enV2 is ugly is hell, it doesnt have a touch screen. All of us Glyde owners should at least receive a new touchscreen phone.

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