Delivery FAQ

Our delivery costs are based on weight and size of each item of your order and is calculated in the checkout.

Some bulky items are pick up only, if your order one of these items, we will contact you to organise a preferred pick up time and date.

Please use the estimate shipping & tax option when checking out to see the shipping charge.

Delivery

Most orders begin processing as soon as your online purchase is completed.

Last day for Pre-Christmas Deliveries is Friday December 15th

Delivery times vary depending on how far away your delivery address is from our warehouse in Melbourne. Australian Eastern Seaboard (Sydney, Melbourne, Brisbane) metro deliveries should take approximately 4-6 business days to be delivered, after it leaves our warehouse. Country locations, and deliveries to other states will take longer, approximately an additional 5-9 business days after the parcel leaves our warehouse.

We are unable to estimate delivery times for overseas orders.

Please note:Please keep in mind that occasionally, unforeseen circumstances may occur which could add another day or two to these times. Our warehouse is closed on public holidays in Melbourne, Australia. For orders placed on, or the day before one of these dates, delivery time will be extended by 1 - 2 working days. During sale periods, orders may take an extra 2-3 business days to process.

Due to logistical difficulties in making deliveries to certain countries and areas, we reserve our right to cancel your order and/or make such order subject to additional terms and conditions (including without limitation to requiring such orders to be conditional upon a minimum value of products being ordered in a single transaction). Our Customer Service team will notify you of cancellation and/or such conditions as soon as reasonably practicable after you place your order.

Can my delivery address be different from my billing address?

Yes, it is possible. During the checkout process you can choose different addresses.

Please note that this option is only valid for addresses within the same country.

How do I track my order and delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email

Can you ship outside of Australia?

The Penrite Oil Merchandise Store can deliver to some overseas locations, all orders not in Australia will need to be paid for by using PayPal. (See Payment information page for more information)

What do I do if my question isn’t covered here?

If you cannot find the answer to your question here, we recommend you to call our Merchandise Store customer service team by email at store@penriteoil.com or call 1300 736 748 and let the advisor know the details of your order and / or about your question.

Our Merchandise Store customer service team is available Monday through Friday from 9a.m. to 5p.m. (AEST)and are happy to assist you.