Questions & Assistance
Have a question? Need some help? We have someone available 24 hours a day, seven days a week to answer questions, provide information and help resolve concerns. If you need to get in touch with the City and don’t know who to call, dial the Contact Center at (408) 535-3500 and our friendly staff will be glad to assist you!

You can also contact us by fax at (408) 292-6731, by telephone (TTY for the hearing impaired) at (408) 294-9337, or by email.

To pay your bill online, or sign up for automatic or recurring payments, use E-Bill Express. By following this link, you will leave the City of San José website. Have your account number and amount ready.

To pay your bill by phone 24 hours a day, call (866) 551-5253.

The ability to view your bills online will be available soon.

Recycling & Garbage - Single-Family Residential Customers

The City of San José has changed the billing method for single-family residential garbage services. Charges are now placed on the Santa Clara County Secured Property Tax bill. The billing cycle covered will be the same as the property tax bill: July 1 - June 30.

Recycling & Garbage - Apartments and condominiums with communal garbage service and mobile home parks

To pay your bill online, or sign up for automatic or recurring payments, use E-Bill Express. By following this link, you will leave the City of San José website. Have your account number and amount ready.

The City of San Joséis committed to open and honest government and strives to consistently meet the community’s expectations by providing excellent service, in a positive and timely manner, and in the full view of the public.