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Google Pay

What is Google Pay?Google Pay is a mobile payment system that allows certain models of phones operating with Android OS 4.4 (KitKat) or higher to make payments via their smartphones. Google Pay makes secure, tokenized transactions via Near Field Communication (NFC).

Is Google Pay safe?Google Pay incorporates a variety of security precautions including a tokenized card number. This means your smartphone will not send your actual card information but rather a virtual account number that “stands in” for your actual card number during purchases. Major retailers, phone providers and card brands support the safety and security of this product.

Which devices are compatible with Google Pay?Any Android operating system using version 4.4 (KitKat) or higher can be used.

Do Dupaco cards work with Google Pay?Dupaco's VISA card is compatible with Google Pay. As of April 2017, Dupaco's debit EMV MoneyCard is compatible with Google Pay.

How do I load a card into my Android operating smartphone?The first step is to install the Google Pay app from the phone’s app store (if it did not come pre-installed on the phone). Compatible credit and/or debit cards can be easily loaded into the phone using the Google Pay app. You can take a picture of your card or manually enter the card information. Upon completion of the entry of card information you will either 1) receive immediate approval to use your device, or 2) you may be prompted to call an 800 number shown on the device for an added layer of security. Multiple payment cards can be loaded into the device. Ensure that your Dupaco Visa credit card or EMV MoneyCard debit card is the first choice.

Where can I use Google Pay?Dupaco members can use their Google Pay device at payment terminals accepting Near Field Communication (NFC). These devices allow physical card tap and go payments, Google Pay and Apple Pay. These terminals display a contactless payment symbol.

Where won't I be able to use Google Pay?Google Pay does not work at ATMs or in any payment device where a card must be “inserted” into the device. Nor does Google Pay work at terminals that do not accept contactless payments. Google Pay should be compatible at payment terminals that presently process Apple Pay transactions. Look for the contactless payment symbol.

What if I lose my phone?If you lose your phone, you can use Android Device Manager to instantly lock your device from anywhere, secure it with a new password, and even wipe the device clean of your personal information. You can also call Dupaco who can stop the tokenization of your Visa credit card or EMV MoneyCard debit card on the device.

What if I have questions?Questions about loading a card into Google Pay may be directed to Dupaco’s card services department by calling 563-557-7600 / 800-373-7600, ext 201, or by email at service@dupaco.com.

Dupaco can also address questions pertaining to lost/stolen cards or devices. Technical questions about the phone should be directed toward an Android smartphone dealer. Android's website may also be able to answer any questions you may have.