Mar 23rd 2017

Joy-Con Connection Error Addressed by Nintendo

Nintendo has officially addressed the Joy-Con connectivity issue, and said more than to keep it away from aquariums. In a recent statement to various news sources, Nintendo explained what the problem was and how they are going to fix it. They alleviated a lot of people's fears that it was not just a terrible design problem.

The Joy-Con issue affected a lot of people. So many people that Nintendo talked about the problem and what to do if it happened to you. Most of the fixes were weird and had to do with interfering wireless signals. Now it turns out that it wasn't a design flaw with the controller, it was a manufacturing problem with a certain batch of controllers. This is why not everyone was having problems with the Joy-Con.

Nintendo is standing firm behind their product and offering to fix any of these Joy-Cons for free. They also claim that they will be returned within a week of sending them out. Of course, Nintendo has to verify that that's what is really interfering with the controllers and not something else. They don't want to try and fix your Joy-Con when it turns out the problem was a microwave in the same room.

Here is Nintendo's full official statement about the Joy-Con so you can determine what it means for yourself.

"There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.

We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.

There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com."

So, the Joy-Con had some issues, and Nintendo is addressing them and offering to fix any equipment that is broken. Is that something they should be expected to do, or are they going above what is required of them? Let me know your thoughts in the comment section below.