February 2013

Yes, they probably are—but don’t take it too personally. It is not always related to you, your company, product or the quality of the service delivered. There are many good companies and products that have customers defecting in droves.

The recession has had an impact on the workplace flexibility movement. While employers are cutting staff and asking everyone to do more with less, one of the last things on many workers’ minds is asking for any kind of worklife flexibility accommodations—unless you are Gen Y.

On my last trip to the bank I realized how boring the entire process had become—walk-in, complete the transaction, and leave—yawn. I have been a member of this bank for more than 10 years and the experience hasn’t changed—I am just more aware of it.