Reckon Accounts hosted contact

I want to activate the bankdata, sent the form to bankdata@reckon.com as requested, but got returned email. I recently tried to contact Reckon support via email or phone, but got returned emails, and the phone No. provided in your website is not valid. please let me know how I can get contact with Reckon support?

Yes, the attachment is two pages pdf form (518KB) to activate my databank, and I used my company email address shanlin@jjcivil.co.nz to send the email. I just called Reckon accounts hosted support (I must have got the wrong phone number the other day), the lady (called Preeti) asked me to forward the email to her personal email address, and she will forward it for me, but the email was bounced back again. I think it is @reckon.com rejecting my email. Hope it can be sorted. Thanks

Our IT guy has been digging around and they tell me that they can't see anything that would stop it from coming through but they're still looking. The only thing they could think of is if your attachment is zipped as we have a security protocol that blocks zipped attachments.

Hopefully this will work but can you try shooting it through to me at community@reckon.com OR send it to me in a Private Message via our Facebook page? (Our Facebook page can accept attachments in PM's)

Many thanks Rav, much appreciated. I sent to community@reckon.com, it was bounced back. so I sent it to my hotmail and sent it to community@reckon.com via my hotmail, it looks like it has gone through. It looks like my emails via my company email address were rejected at your end. I will contact my company IT person to see if any problems at my end.