If you keep wiping the inside with a tissue, it may come out black with friction of metal. This is not a product defect and does not affect or affect the wax. Please understand that it is a cheap product feature.

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1. All items sold at Candleworks are home fragrance supplies, and are not medical supplies. Please carefully follow the instructions/recommendations of experts before making your own home fragrance products. Also, burning candles when away or while sleeping has serious risks of fire. Candleworks is not responsible for any issues caused by misuses of candles and home fragrances.

2. All order preapring processes at Candleworks are closely monitored and recorded by video surveillances. Please check your order once you receive the shipment(s) to confirm all items have been shipped correctly. In a case where you have received a damaged item or did not receive items you ordered, please contact customer service within 7 business days. Due to high costs of international shipping, there will be no refunds or exchanges. Instead, upon confirmation, the amount corresponding to damaged or omitted items will be refunded as store credit. Candleworks is not responsible for inquiries regarding damaged items and/or omitted items received after 7 business days the shipments were delivered.