The goal of the Patient Account Representative ll is to successfully resolve accounts. Contact patients by telephone and screen them for state, county and Federal assistance programs.

FOUNDATION KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Screen patients for eligibility programs on the state and Federal levels
* Identify all areas of patients' needs and direct them to the appropriate agency for assistance
* Start the application process when possible
* Advise patients of the appropriate assistance program(s) to best suit their individual needs
* Provide detailed instructions to patients in regard to securing all available program benefits
* Advise patients of program time limitations and ensure that all deadlines are met
* Complete all necessary steps in locating patients and involving the outside field staff when necessary
* Obtain all necessary information from patients upon the initial contact when possible
* Record thorough and accurate documentation on patient accounts in the CUBS system
* All documentation in the CUBS system should be clear and concise
* Maintain a positive relationship with patients throughout the entire application process
* Assess the status and progress of applications
* Contact government agencies when necessary
* Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

* Maintain good working relationships with state and Federal agencies
* Resolve accounts in a timely manner
* Meet daily productivity goals and objectives as assigned by management
* Maintain confidentiality of account information at all times
* Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
* Maintain awareness of and actively participate in the Corporate Compliance Program
* Maintain a neat and orderly work station
* Assist with other projects as assigned by management

JOB REQUIREMENTS

* High school diploma or equivalent is required
* Prefer previous customer service/call center experience
* Prefer 1 - 3 years experience with medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience
* Proficient PC knowledge and the ability to type 30-40 wpm
* Ability to effectively work and communicate with coworkers, patients, and outside agencies
* Ability to present oneself in a courteous and professional manner at all times
* Ability to stay on task with little or no management supervision
* Demonstrate initiative and creativity in fulfilling job responsibilities
* Excellent organization skills
* Ability to prioritize multiple tasks in a busy work environment
* Reliability of task completion and follow-up