Textron Aviation’s Doncaster Service Center reinforces support for Citation, King Air and Hawker customers

Posted By : MRO Business Today

Textron Aviation Inc., a Textron Inc. company, has added a second mobile service unit (MSU) to its Doncaster Service Center’s fleet, to provide additional flexibility for scheduled and unscheduled maintenance events for Citation, King Air and Hawker customers.

Furthermore, the facility lately won approvals from Aruba, Bermuda and Qatar, allowing the Doncaster Service Center and the London Luton line maintenance station to offer maintenance to aircraft registered in those countries. These improvements follow the service center’s recent authorisation for Hawker maintenance and support, balancing the facility’s established Citation and King Air expertise.

“Expanding our capabilities at Doncaster has allowed us to bring factory-direct support to the entire fleet of Citation, King Air and Hawker aircraft operating in the region, and this strategy is clearly resonating throughout our customer base,” said Kriya Shortt, senior vice president, customer service, Textron Aviation. “There is no substitute for factory-direct service, which gives owners and operators peace of mind.”

Purchased in 2012 to offer a factory-direct solution in the UK, Textron Aviation’s Doncaster Service Center provides maintenance and support to Citation, King Air and Hawker customers. Staffed with more than 50 employees, including more than 30 technicians, customers receive factory-direct support that comprise of all planned light and heavy maintenance inspections, parts, repairs and aircraft on ground (AOG) services.

“We value our customers and the relationships we have developed with them,” Shortt said. “As our second largest customer base, we continue to invest in providing factory-direct solutions within Europe, further delivering value to our customers and ensuring they receive the highest level of support.”