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Employment & Internships

Visitor Experience Associate

Chabot Space & Science Center is seeking a dynamic, creative and enthusiastic Visitor Experience Associate to provide a "wow" experience, in delivery of service and experience for public visitors in support of Chabot's mission and achievement of its strategic goals. This highly visible position is responsible for direct contact with our visitors on a daily basis. Flexibility and versatility is key to this role as no two days are the same. The ideal candidate is engaging, fun, outgoing, innovative, an excellent problem solver, collaborative and able to multi-task. As assigned by Visitor Experience Coordinator or Shift Lead, the Visitor Experience Associate will respond to ever fluid operational needs by providing excellent customer service.

The Visitor Experience Associate is expected to demonstrate excellent customer service and professionalism when interacting with guests, staff, and volunteers.

This is a part-time, on-call position. Must be available to work weekends, evenings, and holidays.

Responsibilities

Accurately and efficiently complete sales and accurately maintain all cash and media at the registers. Comply with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, ticket sales, and record-keeping procedures.

Promote Membership during interactions with visitors: Demonstrate knowledge of membership benefits, process membership sales, and assist with general membership questions.Greet and check-in birthday parties, groups, and scouts. Provide client with an overview of their visit.

Act as host for client to ensure an excellent experience.

Deliver and lead birthday party activities.

Work with children, their parents or caregivers, and scout leaders.

Addresses any problems that may arise with visitors.

Assist in resolution of ticket and seating problems and contact supervisor if necessary.

Inspect public areas to ensure safe conditions and cleanliness, and notify supervisor of any problems.

Display knowledge of planetarium programs, memberships, exhibits, public programs, school programs, and special events in order to answer visitors' questions.

Maintain the appearance of box office and front of house area including workstations, counters, storage areas, brochures, signage, stanchions, and overall cleanliness of the front desk.

Utilize seating chart to seat school groups within an assigned area in the planetarium.Serve as planetarium operator for assigned programs.

Responsibilities include ushering, ensuring programs begin at scheduled time, making show announcements, and complying with established planetarium safety procedures

Assist in cleaning the planetarium during and following each performance.

Ensure planetarium doors are locked and secured at the end of each shift.

Communicate and collaborate with team members including supervisor providing suggestions and ideas for how to take the overall visitor experience to the next level.

Perform light clerical duties and other duties as assigned.

Follow all Chabot safety regulations

This list of duties and responsibilities is not to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.