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Tardiness is the #1 complaint against Tampa Kitchen And Bath Remodelers

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Over 26,361 reviews forTampa Kitchen And Bath Remodelers from people just like you.

A

"First, the

price quote was BY FAR the best we received. An easy choice based on price. Once hired,

and his helper" ...More Sandy completely gutted our 30 year old outdated bathroom with minimal mess. In the following days they installed our new tub, toilet, vanity, lighting, door, tiled/grouted the floor and tub walls, painted, etc., etc. A complete makeover in 6 days. They were extremely polite and worked efficiently and were very, very neat. The quality of their work was exemplary.
To note, we have hired them back next month to install 11 new interior doors.
Tip: When picking a service in Angies List it is often beneficial financially to look at the "little guy" with less reviews but with great write-ups.

is a perfect example. Can save a lot of money that way and if you find a quality craftsman like

then you hit the lottery.

-WILLIAM B.

A

"Scheduling was fine and there no problems. Hennie and his son both came for the consultation. They were very professional. They delivered the follow up within a" ...More reasonable time frame. They provided us with a detailed estimate.

Your kitchen is arguably the most important room in your home. It should be attractive, stylish, comfortable and functional. Remodeling a kitchen can dramatically enhance the appeal of your home to potential buyers.

Inspiration & Ideas

Angie's Answers

"You want to deal with a professional person that is selling you a bath that was not working as a cashier a few months ago."

Do you go to the gracery store and ask for someone to cook your steak? Of course not. So why would you go to a building supply store and ask for someone to remodel your bathroom? Rarely will you see a legitimate contractor take jobs from a retailer. Why? Because they don't pay much. Speed is the most important thing to them, along with getting it done cheap so they can maximize profit. About 10 years ago I worked on a few contracted structures (sheds, garages, etc.) from Home Depot. They contracted to another company who then contracted people to build them. At that time they paid a flat $250 for a contractor to pick up the supplies, build the structure on site, paint it, and use their own tools. By the time the cost of a helper, fuel, tools, etc. was factored in there was nothing left for the contractor. Anyway, the point I'm making is that the guy who will eventually show up to do the work will be so far down the line that everyone else has already taken the profits (Home Depot, ReBath, possibly someone else, and finally the guy working) that he probably isn't going to care what kind of job he does for you, quality or not. He likely won't have much experience due to a high turnover rate and any experience he does have will probably be limited to his teachings at that job. He probably can't answer any building code questions or identify other hazards once things are taken apart and he certainly won't do anything he doesn't have to while it is apart.

Another problem I've heard of repeatedly is that if (when) there is a problem there is always someone else you need to speak to. You might have to talk to 4 or 5 different people before you can even get to someone that can address the problem. Now multiply that due to having (at least) two separate companies involoved. "You need to call ReBath." "No, you need to call Home Depot."

You hire a general contractor for a reason. We learn, understand, and keep up on building codes. We are the one point of contact for all questions and issues on a project. There is no manager in some other store, state, etc. to call. You contract a GC and deal directly with that GC, or a site supervisor in some cases. There isn't a huge chain of command to get through to reach the main decision maker for the business. In a bathroom remodel you need someone who can do the plumbing, repair and/or move any electrical, install tile/flooring, drywall and paint, trim carpentry, and someone to coordinate all of that. Sometimes you can find a qualified contractor to do all of those things and sometimes he will sub-contract out certain components (especially due to licensing laws) but you will always have that one definitive person to go to for any questions or issues. A salesman in a store doesn't visit your home throughout the project to check on the status. Even if he did, he likely wouldn't now what he is looking at. The same goes for a retail manager.

Hire someone who specializes in taking care of your home. Hire based on reputation & knowledge/experience. You are right that not every customer can be happy so an occassional bad review can be found on just about any business. Read the reviews, not the grades (they are always biased). Look to see if the contractor attempted to rectify the problem, not ignore it. Lastly, unless you want cheap, sloppy work and a whole heap of other troubles, don't hire based on a low price.

Hair spray is one of those things that is really bothersome. We've run into this alot unfortunately. And NOTHING we've found will actually clean it off. The problem is that if you just paint over it, you still see shiny spots wherever the hairspray was.

Our companie's policy is to prime the area with any bonding primer. This will seal the hairspray in and not let it affect the next coat of paint. It would also be a good idea to lightly sand the area first.

Our recommendation for primer would be Zinsser's BIN Spray (red can) and can be bought at most paint stores or home improvement stores. Other than that, any thing that specifically says "bonding" for a primer should be adequate enough.

What I always ask my customers regarding this question when remodeling bathrooms is how good they will be about maintaining and cleaning the new bathroom, especially when the old bathroom is obviously neglected. If you are one of those people who wipes the glass down after a shower and cleans your bathroom every week or two you really don't need to spend the extra money. If you are at the other end of the spectrum and clean it when it finally bothers you enough it may not be a bad investment. I've had customer tell me they can tell a difference compared to their old glass without it and others say it made no difference at all.

Your basic rights and protections under law are probably outlined by your state and city's laws. In most states, the easiest way to look up your basic rights and privelges as a consumer would be to visit your state's attorney general website - you can usually find lots of great tips to protect yourself as a consumer there, too. Here's the National Association of Attorneys General's national listing, which includes a link to each state's attorney general website: http://www.naag.org/current-attorneys-general.php

Beyond those basic rights under the law, your expectations of a contractor during, on and after the completion of a job should be explicitly outlined in the estimate and contract. Although it can be a pain in the butt, ALWAYS read the estimate and/or contract before sign it! I cannot stress this enough - frequently the cause of someone's negative experiences with a contractor can be traced back to too few details in the contract.

We've covered contracts, and what you should expect to see in them, here: http://www.angieslist.com/contractor/signing-a-contract.htm

Remodeling reviews in Tampa

F

Rating

“

The person that came to provide the bid was on time and very professional. We walked through the house and explained the renovation project. He took copious notes, measured everything, and took lots of pictures. He left us with a spiffy packet containing information about the company and told us we'd be hearing back from them within a week with ...More the bid.
Crickets...
We never heard back from them. Not even a phone call to say, "We can't bid on your project."
I can't comment on the quality of their work, but their customer service leaves a lot to be desired. Apparently they didn't need our job.”

- Jacob F.

C

Rating

“

I'll start with the positives -
The designer/salesman

was very responsive and did a very thorough estimate.
The Project Manager

had caught an issue with the design, and corrected it before the contract was finalized. (Designer undersized cabinets.) He also resolved issues directly ...More with a broken shower faucet and a lighting sconce the electrician broke. This was very nice that it was not put back on the owner to get the replacement parts.
Other than two small change requests that we agreed on during the build-out, the end cost met the estimate. Project took 6.5 weeks from the time work started.
The finished bathroom looks fabulous. Quality of the cabinets is good and the tile work looks great!
Opportunities -
Designer did not offer anything in the way of design services. We had to dictate every step, and I even caught some of the design issues myself after getting out a measuring tape and seeing that he had the mirror and electrical outlets over

. Project Manager caught another in that he had a small cabinet (18 inches) above the toilet, rather than taking the cabinet wall to wall. Unfortunately I did not catch one of the major design flaws - the dual sinks in the vanity were not properly center. One sink only has 3 inches of clearance to the wall, while the other has 8 inches. This should have been caught by the designer, owner, installer, project manager, or me. It looks awkward and makes the sink difficult to use. This is my only issue with the final product. The rest of the layout is great.
The installer was argumentative and less than professional. He started off great, friendly, worked hard. However he was sloppy and did not treat our house with care. Examples - flooded our downstairs, washed out his tools in a spare bathroom getting grout/

everywhere, stained a carpet in a room he was asked multiple times NOT to go into, argued when we pointed out a poor tile job (uneven grout lines, some tiles higher than others), put wet boxes on our hard wood floors, did not put all of the demo'd materials into the dumpster (left on the side of our house) and had all of his tools spread out across our master bedroom for 5 weeks - nothing like a plugged in air-compressor going off in the middle of the night. The Project Manager was afraid to confront him as he didn't want to 'disturb' the current work/project.
Seemed like there was no one doing quality checks as we had to call the PM in to show him each of these things. When we did this, the items we pointed out were corrected...for the most part.
Before we signed the contract, we spoke to the owner about how important it was to us to be kept informed as to working days and milestone dates because we both work and would not be at home during most of the construction. We also have pets that needed to be put away on days that the workers would be there. We were assured multiple times that our Project Manager would fill this role and be on top of everything. This did not happen. The project manager rarely came on site (and if he did, I have bigger concerns about the issues he overlooked), and I was unable to ever get a schedule from him. Most I would get were updates such as "tile will be done in next week". When I brought this up to him, he denied it and was arguing back until i said that I said that i keep all of my emails and texts and have my constant requests for a schedule in writing with no response back from him.
I could look past the first few weeks of issues and mistakes, but as the issues continued and always the initial response was "not our fault", and i could never get a schedule, I cannot recommend them and would not use again. If a daily schedule is not important, and you are onsite to constantly review the quality of the work, then maybe they would work better for you.”

- PATRICIA B.

A

Rating

“

These guys are awesome! They are always on time, professional, and did an outstanding job. No wonder they get Service Provider awards! They kept me in the loop at what their schedules were, and what they were doing. Offered suggestions on some areas that I wasn't sure about (picking type of lights for under cabinet, placement of door handles, ...More etc...). The entire job (start to finish) was less than 3 weeks. And, that was with these guys having to wait for granite to be template, cut and installed before they could continue. Can't say enough good about this entire team. I'd highly recommend them to anyone that wants professional, honest and skilled craftsman to work on their kitchen/baths.”

- Jack C.

F

Rating

“

Called for a consultation on 1/8/2015 at 155PM........left message with woman who has a difficulty with English and apparently message taking. Just checked my phone to ensure I dialed the correct number, I did!”

- scott M.

B

Rating

“

It wasn't what I thought. When he was here he forgot to take pictures. Then he called and asked me to take pictures for him and send them to him. I didn't want to do that. He was very nice.”

- Susan A.

A

Rating

“

The earliest they could come out was one month from when I called. They also cannot meet after 4PM on weekdays or on weekends. Since I work, like most people, this is not very accommodating. They seemed nice and professional on the phone, but I think they have enough business without me.”

- Douglas B.

A

Rating

“

From the very first day of demolition to the last day of finishing touches, everything went really well. Everyone who worked on this project did a great job. Any problems that came up were taken care of very quickly. Any changes that we wanted to make, were smoothly incorporated into their workflow. The work was completed within the time frame ...More that had been discussed at the outset of the project.
My husband and I had been working on the redesign of our kitchen for a couple of years and had finally decided that this was the year to have it done. Our house was built in 1965 and the kitchen cabinets and built-in oven were the originals, which means they were definitely ready to be replaced! Now that everything has been redone, our kitchen is modern, extremely functional, and exactly what we envisioned. I think that was one of the really nice aspects of working with

. They understood that we had a definite vision for how we wanted our kitchen to be and our goals became their goals. There were a number of things that we needed to work out as we went along, and it became that - working together as a team to find solutions to the problems.
I would definitely hire

for any other remodeling projects that we might have. It was very difficult to be without a kitchen for six weeks, so that part, in itself, was stressful. Working with a great group of people, who were always pleasant, courteous, and professional, made it much easier than I ever thought that it would be. We love our new kitchen and we still find ourselves saying that we can't believe that this is our kitchen. Thanks to

, Ed, and everyone else who worked on this project!

&

”

- Cheryl M.

A

Rating

“

We had a dishwasher that leaked causing damage to the floors behind the dishwasher. We searched a few places off Angie's List but one stood out. We called

& Company and

answered. He explained based on the age of the damaged floor (the

and groove design was changed since) ...More a repair would not be possible. We scheduled a time for

to come evaluate the damage and provide an estimate.

was very knowledgeable and even gave us some advice about dealing with our home owners insurance.

came back with some samples and helped us pick floor/tile that looked great.
After a battle with the home insurance company we came out on top. We found out on Thursday and

said they would be there first thing Monday. First thing Monday

shows up with his crew and sets up a game plan. He did this every day for a week and then a final walk through near the end so we could point out minor issues (which were all addressed in the final days).
Of all the crew that were on site

stood out. He was the sole tile guy and he worked tirelessly over 3 days to complete the kitchen/laundry room. We had him

the tile on a diagonal which resulted in a lot of difficult cuts due to the odd shape of the kitchen. I even took a laser level one evening and every line I checked was spot on. I was very impressed.
We absolutely love the new floors!

was able to work with our budget and still give us an amazing end product. We are very satisfied with the work performed by