VISITORS TO HOSPITAL

Updated - effective from 14 May 2020 until further notice. Under COVID-19 Alert Level 2 visitor access to health facilities continues to be restricted.– details for all facilities...

Last updated:29 April 2020

Please remember, limiting our interactions with others is our best defence against COVID-19. Please don’t visit the hospital if you don’t need to. The following level 2 visitor restrictions are in place for all Canterbury DHB health facilities:

Visitors will be screened and asked to provide contact details upon arrival

Visitors who are unwell or have suspicion of COVID-19 will not be able to enter

Aged residential care: no visitors, however, family visits for palliative care residents who do not have COVID-19 will be considered on a case-by-case basis.

Specific and detailed visitor restrictions that apply to each hospital are available on our COVID-19 page.

Some hospitals have volunteer wayfinders who wear blue tunics with “Can I help you?” on the front

If you don’t know where you are and you see a staff member wearing an identification badge, please ask them for directions

When you arrive for an appointment:

Check in at reception and find the correct waiting area

Please stay in the waiting area until your appointment

You can send us appointment enquiries using the email address on your appointment letter or via the online contact form.

If you need to cancel your surgery or appointment, please call the phone number on your appointment letter as soon as possible and let the department know.

Postponed surgeries

Emergencies sometimes require us to postpone your booking at short notice. We may have to postpone your surgery even after you have been admitted. Our staff will do everything possible to avoid postponing any treatment. However if this occurs and if surgery is absolutely essential, you will be re-booked into the next available time.