Guest Service Agent

Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Delta Lodge at Kananaskis we are growing leaders.

Located in the heart of the Canadian Rockies, the Delta Lodge at Kananaskis is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.

We are looking for a Guest Service Agents

We are looking for an excellent team player to join our Front Office team at our newly renovated resort. You will be an important component in the repositioning of our resort to be a leading 4-star Autograph brand.

As a Guest Service Agent (GSA), you will be an important member of the Front Desk & Bell team that creates a warm arrival experience for the guest while exceeding their expectations. The GSA is responsible for the check in and check out process, communication of information, making suggestions about local amenities and attractions and delivering authentic hospitality to each and every guest.

You will be the first point of contact for our guests, assisting with the loading and unloading of luggage, providing valet parking, assisting with room deliveries, drive shuttles to local attractions and offer personalized services to enhance the guest’s stay.

Why the Delta Lodge at Kananaskis

We are for the Hospitalians; those with an authentic passion to serve guests, who delight in delivering memorable experiences and seek to engage and build meaningful relationships. We are for the adventure enthusiast; those who want to explore nature’s beauty from their front door, who are ready to gear up for an adventure exploring the back country in the serenity of the Rockies.

Amazing Work Perks:

Personal days: 4 per year after 6 months of continued full-time employment

Food and Beverage discounts at ALL 5 of our dining outlets

Growth and development opportunities, both personal and professional

Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym

Free use of all our resort recreation facilities

One meal per day in our employee cafeteria (taxable benefit)

Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few

Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts

Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)

Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Requirements

In order to be successfully considered for this role you should have guest service experience in a 4-star hotel. You must possess a Motor Vehicle Operator’s License and are able to drive a standard vehicle.

You must be able to work well under pressure in a fast paced environment. A successful GSA is a high energy team player who is guest focused. You must be comfortable speaking to guests and assisting with solving problems with creative solutions. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Accommodations: Yes

Management Position: No

Contact Info

Address: 1 Centennial Drive , Kananaskis Village, AB, , CA

Description

Come Work with Us and Live the Adventure

Guest Service Agent

Live the adventure and work for a resort with unlimited opportunities designed for hospitality professionals like you. Real life, hands on training and learning opportunities designed to teach you the day to day operation of a first class mountain resort. We will help you achieve excellence by mentoring you with some of the best talent in the industry. At the Delta Lodge at Kananaskis we are growing leaders.

Located in the heart of the Canadian Rockies, the Delta Lodge at Kananaskis is a world class mountain resort property featuring 408 guest rooms, 5 unique Food & Beverage outlets, conference facilities, spa and wellness centre and staff accommodations. All surrounded by untouched beauty and rugged mountain peaks in the Canadian Rockies and conveniently located one hour west of Calgary and forty five minutes south of Banff and Canmore.

We are looking for a Guest Service Agents

We are looking for an excellent team player to join our Front Office team at our newly renovated resort. You will be an important component in the repositioning of our resort to be a leading 4-star Autograph brand.

As a Guest Service Agent (GSA), you will be an important member of the Front Desk & Bell team that creates a warm arrival experience for the guest while exceeding their expectations. The GSA is responsible for the check in and check out process, communication of information, making suggestions about local amenities and attractions and delivering authentic hospitality to each and every guest.

You will be the first point of contact for our guests, assisting with the loading and unloading of luggage, providing valet parking, assisting with room deliveries, drive shuttles to local attractions and offer personalized services to enhance the guest’s stay.

Why the Delta Lodge at Kananaskis

We are for the Hospitalians; those with an authentic passion to serve guests, who delight in delivering memorable experiences and seek to engage and build meaningful relationships. We are for the adventure enthusiast; those who want to explore nature’s beauty from their front door, who are ready to gear up for an adventure exploring the back country in the serenity of the Rockies.

Amazing Work Perks:

Personal days: 4 per year after 6 months of continued full-time employment

Food and Beverage discounts at ALL 5 of our dining outlets

Growth and development opportunities, both personal and professional

Onsite staff accommodations ($8.25-$13.50/day), which include a residence convenience store and employee gym

Free use of all our resort recreation facilities

One meal per day in our employee cafeteria (taxable benefit)

Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few

Shuttle access to Calgary, Banff, and the Big 3 Ski Resorts

Health and Wellness benefits, including; Life Insurance, Accidental Death and Dismemberment, Dental, Medical, Vision, Chiropractic, Massage, and more (some restrictions may apply)

Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Requirements

In order to be successfully considered for this role you should have guest service experience in a 4-star hotel. You must possess a Motor Vehicle Operator’s License and are able to drive a standard vehicle.

You must be able to work well under pressure in a fast paced environment. A successful GSA is a high energy team player who is guest focused. You must be comfortable speaking to guests and assisting with solving problems with creative solutions. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.