Kuwait Airways Reviews & Complaints

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1- I called them to check if I can have On arrival Visa when I reach to Kuwait they confirmed to me. 2- Airplane was delayed for nearly one hour. 3- When I reached to Kuwait airport they my entrance was rejected. 4- Me and my family we were held in the airport passports department for more than 7 hours, without any action from Kuwait Airways. 5- I had to pay to the transit hotel till next day. 6- Kuwait Airways requested from us to pay 160 KD to change the tickets, we paid they refused to give us a receipt. 7- After paying the change fees they informed us that the airplane is full after they booked the tickets for us. 8- They are refusing to give us any other booking. 9- They are refusing to do anything for us We are still stock in the airport since full day

Kuwait Airways Reviews & Complaints

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1) Date of the Incident :-23 June 2017 2) Full Description:-My name is Bharat Bhalavane I was travelling from Riyadh to Mumbai on 22 June 2017, at that time my luggage didnt arrive. Flight number from Kuwait to Mumbai – KU 301 and from Riyadh to Kuwait – ku 776 on 22 june 2017. Due to dealy the flight I missed my Bus from Mumbai to Kolhapur . once i arrived on Mumbai airport it is informed that the your luggage still in Kuwait amd your representive said we fill the PROPERTY IRREGULAITY REPORT (PIR) from & Authority form i complate all the process as per instruction.they told me your luggage will be get within 2 days. but i got my luggage after 4 days in beetween i recived call form your customer office he said theat you got insurence claim 5000RS, so u can collect. but after that i call many time but no one answer to my call. Also i got my luggage after 4 days ( 27/06/2017) when i recived my luggage 50% luggage found in damaged condition. so please give me the settlement ammount for that.

Kuwait Airways Reviews & Complaints

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Actually I would like to file a complain since my original booking supposedly the flight KU162 leaving on 12 April 2017 (eticket no [protected] and [protected]) was cancelled rebooking us to the following Friday flight. We could not take that flight since we have to attend a very important family affair the following Friday 14 April so out of desperation we had to book our flight on another airline which made me pay more. I would like to request that the difference in price be compensated to me since it is not our fault why we were not able to take the flight. I am hoping for your kind consideration. Thank you and best regards.

Kuwait Airways Reviews & Complaints

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Actually me and My husband were travelling from Madina (saudi Arab) to New delhi(India) via transit in kuwait by Kuwait Airways and when we reached Delhi we found out that out of our 6 luggages 1 luggage was missing. Delhi ground service help us file a missing complaint and created a Ticket and ensured us to deliver our luggae at the given address in a day .But as we enquired about the luggage they updated that it is neither in kuwait nor reached Delhi, and they think probably the luggage is left out.I have been constantly emailing and calling The Kuwait Airways Delhi but every time they drop the phone saying they will get back to me in a while, but never called back . This incident of luggage misplaced and the response of Kuwait Airways says alot about your customer services. The irresponsible behaviour of not responding back to the customer may cause you losing your customer. As for me i will never again risk flying with Kuwait Airways.. Just get our luggage back and I am done with Kuwait Airways.

Kuwait Airways Reviews & Complaints

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Airline Ticket name did not match with Passport name so Kuwait Airways did not allow the passenger to fly and I had to cancel the ticket. Ticket is non refundable and Kuwait Airways charged $350/- as cancellation charge. I need refund of $350/- as this was round trip ticket to India and Kuwait Airways can sell the return ticket to other passenger and recover financial impact to them if any. I want to understand the reason behind charging $350/- as cancellation charge.

Kuwait Airways Reviews & Complaints

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As always, this time too I trusted and flew on Kuwait Airways. However, this time I have a bad experience concerning one of my baggage. On reaching home I found the TV panel damaged inside the carton due to mishandling in the airport. Kindly arrange damage compensation. Ticket No.: [protected] Booking Ref.: VQDBLW Thanking you in advance. Rifai.

Kuwait Airways Reviews & Complaints

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Attn, date:- 08-27-10 Sir/madam I like to thank to you and supervisor larry mc millan who is working for kuwait Airline. There was big problem for all passengers. As you know aug13. I know at list 20 Family there in my city, which is chittagong bangladesh. We are in line 6:30 to 9:30 to see the counter person to get boding pass. When we reach to the counter I had show them online ticket. There was not mention my son infant your computer. But I had ticket number. The counter tell us wait For supervisor, which is take me another 2:30 to see the supervisor. Baby was crying. But one person take responsibility his name larry, who make happy almost every some customers. Larry did the excellence job in my knowledge. Another problem came aug 22. Which flight time is on. But Inside the flight all passenger waiting to take off. But it was delay another five hours. We saw the tv Show us flight on time which is 9:oo pm. Then it was delay here, and my waive and infant son they are Missing chittagong flight. Finally they provide to dhaka. When they reach dhaka there was no bus. Which is take another 5 hour to get bus. Then the bus lives dhaka to chittagong. Half the way gone The bus get fired. Then another replacement bus came take another 3 hour. Finely they reach home. Thank god. Know I loss lot money for your circumstances. Would you give me some advice. Shall I fly Kuwait air any more. If can recovery something good I will be take another chance to fly kuwait air. Otherwise I will send to all happening in news paper, internet, and all media. Your sincer Mohammad alam Phone [protected] Ticket no :-[protected], tangina yesmin Another ticket:-[protected], alam zawrat, infant E-mil add:- [protected]@yahoo.com

Kuwait Airways Reviews & Complaints

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August 19, 2017, Flight number KU117. I had my tickets with family from Lahore to New York. I was handed boarding cards from Lahore to Kuwait and same time I was given boarding cards from Kuwait to New York. I noticed that all the seats from Kuwait to New York are not together. Seats were given all over the place. I requested to staff but supervisor said, he will message to Kuwait and they will fix it. I spoke to staff at Kuwait airport but they could not help and re-arranged my seats to 16F, 17F, 18F and 17B. I was traveling with my wife and two kids ages 4 years and 8 years. At Kuwait, they also said, crew will help to sit together. In plan, I requested the same but new results. We had our kids on laps. I also like to mention, while waiting at Kuwait Gate 21, more than 100 peoples were standing because there are only few seats in waiting area of Gate 21. Flight was delayed 2 hours at Kuwait and no one explained any reason and passenger were standing and waiting to board. I also want to mention that I met 2 more family which had same problem with seating inside the plan. I been traveling from Lahore to New York from last 16 years and never had situation like this. Staff at Lahore was rude. They treated us like garbage. Staff at Kuwait was ignoring everyone. This was my worse experience.

Kuwait Airways Reviews & Complaints

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Avoid avoid avoid at all cost, We had a really unfortunate pleasure of flying withKuwait airways from london to sir lanka via Kuwait, horrible horrible and terrible thats all i would have to say, we flew with an 18 months old baby and my God it was hell, extremely rude staff, if you complain they don”t give a dam about it, only 2 toilets for over 100 passengers and 2 for 10 business class passengers and for some reason you as economy class passengers cant even use their toilets like they are gods and those toilets are made of gold, My wife was 7 months pregnant and air hostess pushed her back and stopped her for using the business class passengers toilet which i think is extremely rude, It seems like all they care about is their special business class passengers when they totally forgot their business is run by middle class people who fly economy class.We choose our seats and booked our flights 6 months in advance and some clever git decided to change our seats because some Arab family decided to sit there in the seat with bassinet, racist as hell, people who have children”s would know what i mean in sitting in the middle row tight as hell, with 12kg of baby sleeping on your lap, and when we complaint to the chief air host instead of giving us another seat he lied to us that there is nothing else available which clearly wasn”t the case and he gave feedback comment card and told us to write a complain and he will send it to someone with his report, which i am pretty sure will end up in garbage . Trust me you are better off by flying any other airline but this specially if you have children and would like to avoid racist situations.

Kuwait Airways Reviews & Complaints

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Bharatha Amarasinghe Pass port no N2196684 Madurika Weerasinghe pass port no N2196695 Kithmal Amarasdinghe Pass port- no N5386538 I was travelling with my family on Kuwait Airways (Flight NO KU302) from Colombo to London on a business trip on 31 March 2017. I was at the check in counters 5 hours prior to the scheduled departure at 5.45am. All passengers checking in were kept in the queue for nearly 3 hours and were checked in only around 5am. When inquiring as to what the delay was none of the staff were able to provide us with answers. Since I was worried about any flight delays with the staff being so non-communicative, I inquired from a ground staff about my transit in Kuwait. I was very confidently told that the flight KU301 to London will wait for the passengers even if there is a delay and assured us not to worry about the connecting flight. However, when we arrived in Kuwait we were nearly 2 hours later than our scheduled arrival time and the flight KU301 had already taken off. We were stranded at the airport for nearly 2 hours after which we were informed that we have to take the earliest flight available which is on the following day at 2.34am. We were just stranded at the airport without a change of clothes or being able to even have a wash. When we arrived at the transit hotel we were kept for another 2 hours until we were checked in only at 3pm. As per my original flight arrangements I was to catch the Nation Express bus in London on 01 April to go to a business meeting in Winchester. The fare has been already been and my seat was confirmed in the bus. Due to the delay I missed this bus and had to take a taxi to Winchester and then to Oxford which cost me Sterling Pounds 120. Furthermore, my hotel booking in London which costed me Sterling 150 was of no use as I couldnt even check into the hotel due to the fact that I arrived in London only on 01 April because of your flight delay. It was so disappointing that a journey that would have lasted just 12 hours took me 27 hours to reach from Colombo to London. In the process incurring additional costs and missing out important business meetings. But the most disappointing and worrying fact was the lackluster attitude of your staff when they didnt even try to communicate with the passengers or announce that there are delays and what the next step should be in arranging or addressing concerns regarding our connecting flights etc. All in all additional costs incurred by me due to your delay came up to Sterling 320and the cost of meeting my buyers in Winchester on 01 April cost me and my Company dearly which cannot even be costed. I appreciate if the Airline compensates me on my losses.

Kuwait Airways Reviews & Complaints

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Booking Reference number for e-ticket. WXWF05, date 19th June 2018 to travel to Bangladesh; Sylhet on the 30 JULY 2018 and returning on 29 August 2018. On traveling to Bangladesh; Sylhet, date 30 July 2018 with my husband and 11 year old child. Flight number KU 102 plane was delayed for 3 hours. The connecting flight had taken off without without us. Missed flight KU 285 and got delayed for over 16 hours. me and my family were taken to a hotel where i had to share a double room with my son, no clothes to change into, did not know what was going on. On arriving in Dhaka suitcases where damaged and things inside the suitcases had become damaged too. If that was not the end to my problems. On my return back to England, Flight booking ref: KU/WXWF05. I receive a phone call telling me the bus taking me and my family to Dhaka from Sylhet was cancelled, Flight KU 906. I was told I had to make my own way there. You can imagine the worry and stress i was going through in having to organise a taxi and pay extra for the journey that was already covered as part of my flight paid for by myself. I would like to claim compensation for the stress me and my family had to go through, paying extra money for what was already included in my ticket, damaged goods, and delayed flight for over 16 hours, due to first flight being late in arriving to it’s destination, Kuwait. Please contact Zakir Hossain on [protected] email. [protected]@hotmail.com

Kuwait Airways Reviews & Complaints

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Complain no, kuwait airways – 5763/st-o Hello sir, I have booked a ticket round trip pnr-svv3sb for my family. I have not received my return ticket in receiving the conformation email. I am tried a lot to contact your customer service but they responded very poor and not as required. But they offer me a refund instead of the ticket. Give me an individual contact number who can handle my case positively.

Kuwait Airways Reviews & Complaints

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Dear All.. Kuwait Airways is the worst airline in the world. For last week I am trying to change flight for my aged mother. I had purchased the ticket on line. Tried to change flight on line but not possible. Contacted call centre. They informed that I had to visit their office. Since Friday Saturday closed, I went to their kuwait airport office. They said that they only handle emergency change not usual. I called and came to know they have only two offices. One in city and other in Farwania open from 10 am to 3pm. I reached farwania office at 1.02 pm. Only two counters operational and they informed me that they closed issuing tokens at 1 pm. Requested but no way. They asked me to come next day. Reached today at 9.45 am. Got the number 24. Only two counters operational. Each customer taking appox 40 minutes. This is what you experience if you want to fly kuwait airways. Yesterday I called called centre and explained the difficulties. They said that they could do it if credit card used for purchase of ticket is of the passengers. I explained that I purchased the ticket using my Credit card. My mother 85 yrs old does not have credit card but they refused to entertain. This is pathetic…

Kuwait Airways Reviews & Complaints

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Dear KAC Management, I want to report the uncoopartaive behaviour of the land crew of KAC at isb airport .The restricted me to check in at 5:10 am flight where the fliht was at 5:55 am and the Counter still opened witgh KU 206 board sign, This lead me to flew through another filght, caused me Mental toture and Financial loss of around 3000 AED, and a physical stress to run behind the KAC offices in Isb, I hereby demand the refund and an dimmediate investigation in to the matter . regards, Dr WAQAR

Kuwait Airways Reviews & Complaints

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Dear Management, This is Mohammed Ahmed, a repeat customer of Kuwait airlines The reason I am e-mailing you is, My mother, Anowara Begum flew on 21 March with the flight ku 0102 (JFK-LHR). My mother took a handful of gifts and jewellery and Cash dollars as she is visiting my sister in London. Unfortunately, after reaching her destination she finds out all her expensive gifts are missing from her luggage, which includes, $800.00 cash, two Invicta Mens Watches, around 50 grams of 22k. indian gold. The tag number of the bag is KU 833164. I am emailing you to please help me by doing the investigation on this issue this is a shame, In country like in America Luggage thieves are in the Airport. I am sure Airport has the maximum security and cameras all around. How this happens I wonder ! I hope to hear from you before I go any further with this incident. Kuwait air ways have good reputation among our community, Great service, Reasonable price, But this incident will bring all that down. I am sure if you look at the camera you will find the thieves. I will save a copy of this e-Mail for police report later, If I need it. For your convenience of investigation I specified exactly what the items are missing from the bag and I would really expect to get an answer from the air line service. Inform me what have you done or how this investigation is proceeding! Should I report the matter to the Police ! Please advice me what I can do too ! My sister Rikta Luna Is flying on 26th March by Kuwait airways to London for Easter Vacation.She is uncomfortable to fly because of this incident. Rikta Luna used to work at JFK air port as a TSA security officer by Lufthansa Airlines. She don`t want this incident to happen to her. The missing gifts was carrying my own personal feelings and I really regret to lose them. I wouldn’t bother you unless it was a matter of my expensive stuff which I really cared about and its also about the reputation of the airline. I would really appreciate if I get an answer back from Kuwait Airways either by email or Telephone. My contact number is [protected] My Email is [protected]@YAHOO.COM Once again, I would be very grateful if the management takes this matter with urgency and I am still hopeful that if thing are taken care promptly, Hope I will get a positive answer and your co-operation. Best Regards, Mohammed Ahmed 105 N. Delancy Place Atlantic City, NJ 08401 I am including the Itinerary of My mothers Flight info for your convenience. Customer Information Traveler Anowara Begum Booking Number [protected] Phone [protected] Email [protected]@yahoo.com Booked On : Thu, Mar 05, 2015 Trip Summary For any changes to the itinerary call us 24/7 Toll Free: [protected] Flight Summary From: New York Kennedy, NY, US (JFK) To: London Heathrow, GB (LHR) Depart: Sat, Mar 21, 2015 09:00 pm – 09:00 am (+1 day) (Nonstop) Return: Tue, Jun 16, 2015 03:30 pm – 06:30 pm (Nonstop) Airline Confirmation: Air India : H9ECK Traveler Name Ticket Number Meal Preference Special Request Begum, Anowara (Adult) [protected] E-Ticket Wheelchair/can walk up stairs Disclaimer: All special requests, meal preferences, seat requests are not guaranteed. You must contact your airline to reconfirm that they have received this request and confirmed it. Flight Booking Details Booking Number [protected] Departing Flight – Saturday, Mar 21, 2015 Air India Flight 6336 BOEING 777 Jet Seat(s): Pending Airline confirmation: H9ECK From New York Kennedy (JFK) 09:00pm – Mar 21, Sat To London Heathrow (LHR) 09:00am – Mar 22, Sun Nonstop Coach Baggage Information Flight Duration 8 hr 0 min Operated by KUWAIT AIRWAYS CORP Flight Duration: 8hr 00min Total Trip Time: 8hr 00min Add Hotel Add Car Return Flight – Tuesday, Jun 16, 2015 Air India Flight 6335 BOEING 777 Jet Seat(s): Pending Airline confirmation: H9ECK From London Heathrow (LHR) 03:30pm – Jun 16, Tue To New York Kennedy (JFK) 06:30pm – Jun 16, Tue Nonstop Coach Baggage Information Flight Duration 8 hr 0 min Operated by KUWAIT AIRWAYS CORP Flight Duration: 8hr 00min Total Trip Time: 8hr 00min

Kuwait Airways Reviews & Complaints

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Dear Mr/Ms, I, SHYAM KUMAR, alongwith my wife RITA MALHOTRA, have Travelled from Munich (Germany) to Delhi (India) by Kuwait Airways as per following Journey Programme. MUNICH – (GERMANY) TO KUWAIT BY FLT NO 174 ON Thu, Sept 28, 2017 Dep 01:15 Arr) 07;25 PM KUWAIT TO DELHI FLT NO. 383 Thu Sept 28, 2017 Dep 10.35 PM Arr Delhi 05.00 AM Fri Sept29, 2017 We were issued ETKT [protected] and [protected]. At our first Boarding point Munich, we had booked FOUR Luggage Pieces with code No. on Tickets as 0 229 KU 361650, 0 229 KU 361660, 0 229 KU 361663 & 0 229 KU 3661667. All these Luggage Pieces were Through Booked to Delhi. However, on Arrival at Delhi Airport at the Luggage Belt, I could only locate and collect THREE PIECES of my luggage and whereas Luggage Piece with Ticket No. 0 229 KU 361650 was untraceable. Since we were in hurry, we left DELHI Airport with our Three Pieces of Luggage claimed. I would seek your assistance in claiming my leftover Piece of Luggage through your efforts with following actions. 1. Please check if missing piece was loaded at Munich, 2. Again at Kuwait this luggage piece was transferred to Delhi Connecting Flt. 3, Had my this Piece of Luggage arrived at Delhi alongwith other Three Pieces but I failed to locate it. 4. Please let me know if it is now traced at DELHI Airport then from where I can Collect It. The missing Luggage Piece contains mostly the self used Items. I will be grateful for your help in this regard. Please let me know if any further information is required by you. SHYAM KUMAR Mobile No. +91-[protected], +91- [protected] E-mail

Kuwait Airways Reviews & Complaints

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Dear Sir / Madam We booked airticket for me & my family for our planned family tour to New York USA. we First started from Mumbai on Kuwait Airways KU-117 Departure Mumbai (BOM) 2018-Mar-02 04:20 Arrival New York (JFK) M 2018-Mar-02 17: As per planning we were suppose to reach Newyork on 2nd March18 but we reached on 3rd March 28 at 9.15 Pm about 1 (one) day &4 hours delayed. We have been hold at kuwait airport for about more_than 24 hours. Apart from this delay our all 4 numbers of baggage was missing. When we enquired at Newyork airport with baggage customer services, received promise that within 24 hours we will receive baggage. But on 4th March we didnot received baggage, meantime we enquired 3 to 4 times telephonically at airport. so same on happened on 5th March, so in late afternoon I personally went to airport baggage customer services but our baggage was missing. on 6th March we were eagerly waiting for baggages & we enquired 2/3 times but we didnot received baggages on 5th & 6th March 18. finally on 7 th March at 10. am we received baggages. This was horrible & frustrating experience for me & my family, about 4 days we were without our clothing & medicines. Actually our main reason for visit was to attend family function at Edison, Newjersey & tour for east coast, but due_to baggages missing it was totally harassment & inconvenient, as we had purchased very costly Sharara, Saree & Sherwani for attending ceremony on 4th March 18 at Edison, Newjersey. Also we were forced to purchase some dresses for daily use for me & my family as our baggages was not received. As our tour dates were 2 march arrival at newyork & on 18 th march deaparture from newyork. but due_to to this delayed flight & missing baggages we had alot frustration & we have been forced to alter our touring programme,. We lost our important 4 days in enquiring and waiting of our missing baggages, all abovesaid things reasoned for extra purchases and unwanted expenses & lost 4 important days in our planned tour, rearrangement in tour schedule & remained idle in waiting of missing baggages at Newjersey ; this was very very annoying & frustrating for me & my family. I am expecting the compensation for all abovesaid happenings from you. Regards Vinay Thakur [protected]@gmail.com +91 [protected]

Kuwait Airways Reviews & Complaints

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Dear Sir My wife and kids traveled with Kuwait Airlines from Jeddah to Chennai connecting via Kuwait on 7-Nov-2017. Passenger Name E Ticket No Amrin Sheik Kabeer – [protected] Muzzammil Sheik Kabeer – [protected] Nuhaa Sheik Kabeer -[protected] They checked-in Jeddah airport @ 10.30 am on 7-Nov-2017 for flight KAC788 – 1.10 pm. Around 12.30 PM, Airlines staff informed that the flight is delay for 3 hours, Gate will be open around 4 pm and flight is at 4.30 pm. At 4.30 pm, again airlines staff informed that will accommodate with next flight KAC786 at 7.25 pm. My kids are dehydrated during 11 am to 6 pm, without milk / food nor refreshments. At last 6.30 pm airlines provided cup of juice, apple and cake. For KAC786 at 7.25 pm flight departed with few waiting passengers and again airlines staffs informed that next flight will be at 10.30 pm. From 1.10 pm to 10.30 pm = 9 hours 20 mins waiting period only. For all above issues, there was no organizing to the passengers from kuwait airways / staffs. They where just sitting in waiting hall.. By the grace of Allah my family flew at 10.30 pm flight, reached at kuwait 12.30 am. No any hotel accommodation given to my family during 12.30 am until 6 am, they where again transit desk for 6 hours.. without any refreshment. Atlast after my wife requested a lot, they got an Airport Hotel at 6am. Kids where crying for sleep. They too had hand luggage, none of Kuwait airways staffs helped them to carry the hand luggage nor from the flight to transit desk nor to transit desk hotel.. You know how far we need to walk. Both my kids where very small with the age of 5 and 3. Atlast after getting the hotel, the flight was evening KAC343 at 6. The check out from the hotel @ 3 itself. Then again here also there as delay for the flight for 1.20 mins without any information. My family was traveled with Kuwait Airways first time, it was very Worst Experience my family overcome. In past we were travel in Saudia, Emirates & Qatar airways, They are highly respectable to the passengers. My wife and kids are waiting one day without proper guidance from kuwait airways /staffs. Kindly look in to the matter as a Frequent traveler. Please advise to Kuwait airways to organize and to act with the passenger highly possible manner.

Kuwait Airways Reviews & Complaints

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Dear sir This is the to inform you that some one has stolen a brand new IPhone 10 from my cabin baggage from flight from Kuwait to Bangalore, yesterday night. That is flight dated 30th August 2018 flight number KU 353 He has broken the latch of the zipper, opened the bag and has stolen the phone. After removing the phone, he had kept the lock inside the bag. I noticed this after reaching my home. Please find below some of the pictures of my bag and the lock broken condition. You are requested to kindly register this complaint, investigate who HS stollen this and help me to get the phone. Appreciate your cooperation and support. Awaiting eagerly for your quick response. Thanking you Regards Mohammed Ali Mujahid image1. jpeg

Kuwait Airways Reviews & Complaints

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Dear Sir, I am Gone through a very bitter experience with Kuwait Airways.. Kindly go through mails, correspondence done with Kuwait Airways various departments..No one seems to be helping out .. Parvinder Singh Apr 20 (9 days ago) to Customer Thanks for replying. . You are not getting my point..I was carrying 3 checkin baggages weighing 28kg, 29k and 26kg (Total 83kg )and one cabin hand bag .I paid extra amount of 170usd to your staff for carrying extra weight. Thats why they allowed me to carry extra weight..extra suitcase.. On arrival in Delhi I found two of my bags damaged and goods were missing.Officer on duty checked the weight it was 72kg which he mentioned in the form .On boarding tkts weight was mentioned 83kg..checkin. Sir Is that possible that without charging passenger you allow them to carry extra bag or extra weight.I carried 83kgs. Where you allow only 26kgs…Obviously I paid extra amount thats why they allowed me to carry one suitcase extra.. Please know the facts before taking any decision. ..Your staff allowed me to carry extra baggages. Instead of two suitcases I was carrying three suitcases .somehow I don”t remember about EBT. .I was given by them or I lost it as I was in hurry to board the flight.If I could knew before that ..my Baggages will get damaged and goods get stolen I must retain the EBT. Please review the facts..Its a great disappointment and very bad experience of mine with Kuwait Airways which I think will be the First and last.You people are defaming your Airlines by doing this and compelling me to take Legal Action against you.

Kuwait Airways Reviews & Complaints

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Dear Sir, I am Usama Mansuri from Saudi Arabia i want to inform you that i need to extend my return flight ticket date so could you let me know that to whop i will contact and what is the Kuwait Airlines contact details of jeddah branch, please send me these details as soon as possible. Thanks you for your cooperation. Thanks & Regards, Usama Mansuri Mobile No. :- +966-[protected]

Kuwait Airways Reviews & Complaints

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Dear sir, I would like to register this complaint about your staff Reeta Antony in Cochin, Ravipuram office(Kerala). My son had ticket (Kuwait Airways)from Mumbai to Kuwait and we went to the Cochin office and requested Reeta Antony (Front office staff) to extend the ticket from Cochin to Kuwait instead of Mumbai to Kuwait. After checking the ticket she told us this ticket cannot be changed in India other than the ticket issued by the agency. But we did not understand by what basis she told us that the ticket cannot be changed because we know that this can be do it in any of the Kuwait Airways offices and many people have changed and travelled without any problems. Immediately we called Trivandrum office and enquired about this and they told us that they can do it. Again I enquired with the Trivadurm office, is there any restriction for them to do this ? They told us that there is no restrictions and this can be done in any Kuwait Airways offices. Again we approached Reeta Antony and we told her that we have checked this matter with the Trivandrum office and they told us this can be done in Cochin office also. But her reply was little rough and without checking with any higher authorities she told us if you want you can check with Trivandrum office and we cannot. We understand this refusal from her side is due to her lack of knowledge in this field( how to calculate the difference ) we suggest you to check her qualification and experience and if necessary sent her for proper training. When she refuse this matter, which she can do, she does not understand the trouble of a customer going here and there. It was not very easy to go from Cochin to Trivandurm (more than 300 kilometers) Since it was not possible to reach the Trivandrum office on the same day before their office time, second day we went to Trivadrum office we were wondering the approach of the staffs between Cochin and Trivandurm.The Trivandrum office behaved in a very decent way with us and they change the ticket according to our requirement and we paid extra charges to them and they issued the ticket and wished us a happy journey. Our rating for Trivandrum office is 100/100 and Cochi 0/100 this is due to Reeta Antony. If she is not having much of a knowledge in this field, please ask her to check with a knowledgable person how to do it, instead of troubling the customers. We hope, you will see this matter seriously and necessary action will be taken. Thanks and Regards

Kuwait Airways Reviews & Complaints

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Dear Sir, Myself Nafisa Bai was flying from Mumbai to Kuwait on 24 Aug 2010. I was issued valid boarding Pass after verification of my luggage. Usually Kuwait Airways allows 40KG as free allowence of luggage but today they insist on 30KG which we had accepted. But even after getting boarding pass, I was not allowed to board on flight saying that I can not take luggage with my hand. My boarding pass number is ETKT2291627002065-2 Seat no- 27C. Regards Nafisa Bai Pune, India Email ID – [protected]@yahoo.ca

Kuwait Airways Reviews & Complaints

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Dear Sir, This complaint is being written with serious concern that i have traveled with your Airline flight KU – 203 Kuwait to Lahore on dated June 22 – 2017 My E- Ticket No is 229 [protected] (for more detail kindly see attachments). Hence note that I have been suffered with huge panic while i knew at lahore air port that your baggage not delivered. Please Image yourself on my part when every thing what you are bringing for family & personal (All EID Stuff) and you went home with empty hand. Its Very very disappointment. In short you are requested to take immediate action and confirm my baggage till tomorrow. Failing to receive you action will cause of all possible legal action. Special Note; I am on short vacation and do not have even my clothes and personal use stuff so your kind action is requested. KINDLY FORWARD THIS MAIL TO CONCERN DEPT IF DELIVERED TO NON CONCERNS. FYI/FYA — Regards, Shahid Furqan Bhatti Cell# +[protected] +[protected] Email: [protected]@gmail.com Skype: shahid.furqan.bhatti

Kuwait Airways Reviews & Complaints

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Dear Sir, With reference to your above email / SMS. I have contacted to Mr.Neeraj Sharma your team leader at Delhi Airport on 02.07.2017 @ 6.15am he was saying the flight is ready to move on 07.15am and he was telling me to come on after two days and when I showed the above message to him, he was denied not gave proper response due to this I was enforced to purchase other airlines ticket. therefore I am clamming the price of the ticket and harmful compensation for me and my family. Please note my PNR No.EERK52 Mr. Chandrakanth Punewale, I have booked round the ticket from Doha – Kuwait – Delhi dated 22.06.2017 and 02.07.2017. I never expect such poor service and poor response from Kuwait airways team. Chandrakanth Punewale PNR NO.EERK52 +974 [protected] DOHA – QATAR.

Kuwait Airways Reviews & Complaints

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Dear Sir/Madam, Me (Ashesh Taparia) and my wife (Surbhi Bhararia) had a flight to board on 20th April 2019 to Istanbul via Kuwait Airways flight KU-302 at 5:25am from Mumbai. At the airport we were denied to check-in by Mr. Abu Faiz Shaikh (your Airline Traffic officer). The reason of such denial is because my wife’s passport (Name: Surbhi Bhararia and passport no. Z2965723) was damaged. Your checkin in officer said that the passport was glued when he opened the passport cover. He told that someone in the visa granting process or passport transit process has damaged the passport and put in a cover and sent to you. We requested him that we were unaware of such an issue because the visa was granted and passport was sent in a cover. But we were denied checkin and Mr. Abu Faiz Shaikh made a note of it in his system. As per directions from Mr. Abu Faiz Shaikh, your ground staff (Air India crew) clicked our passport photographs, entered our names in the register at the departure entry gate number 6/7 and escorted us out of the airport. Our travel details are as follows: Reference number: PIAM8D Reservation name: Taparia Date of issue: Nov 24 2018 Onward Journey: Mumbai to Istanbul: 20th April 2019 Return Journey: Istanbul to Mumbai: 29th April 2019 We called up Kuwait Airways on 20th April 2019 for refund/rescheduling our tickets. We were informed that we need to contact our agent for the same. Our tickets were booked through Make My Trip, so we called and initiated refund request immediately. However we are yet to receive a proper response from them. All we get is that the airline is not reverting back. Request you to please initiate refund. Required evidences you may cross check at your end are as follows: 1. Request you to please check the same with your employee Mr. Abu Faiz Shaikh at the Mumbai international airport. 2. You may also check the CCTV footage of your checkin counter from about 3am-4.30am for evidence. 3. You may check the exit register of the Airport Entry Gate no. 6/7. Your ground staff entered our details and escorted us out. In such cases, where in you are denied checkin at the airport what is the refund procedure ? Also we should at least get refund for our return journey on 29th April 2019 for which refund was processed on 20th April 2019 itself. Request you to please help us out in the above matter. Please let me know if you require anything else to process the refund. Attached my wife’s passport photograph because of which we were denied checkin.

Kuwait Airways Reviews & Complaints

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Dear Sir/Madam, Re: Flight: KU102 From London Heathrow, Terminal 4 To: Kuwait Intl, terminal M Name: Gehad Mursi I flew with Kuwait Airways on 4th September 2017. The flight was delayed, which affected my arrival time and work the following day. Also, customer service in the flight disappointed me. I pressed the call button to request for water several times, but no one showed up at all, which made me very uncomfortable. Also, I requested for a blanket when a hostess passed by; however, I was told that there may not be any blankets left! I was very surprised to hear this as there should be enough blankets available to all passengers. The air hostess informed me that she will check and let me know if there are any blankets; nevertheless, she never returned back to me. I could not sleep and was feeling extremely uncomfortable and distressed due to this. I then asked another hostess and she kindly provided me with a blanket. This was very disappointing as the blankets were available, but the first hostess I spoke to did not seem to be doing her job. I also asked this same hostess for water, but she never got it for me. As I did not receive water, I had to go myself to the kitchen and ask again for it. This should not be happening to any customer, as we paid for the service, which I clearly did not get. I also lost my ring in the bathroom and asked one of the staff members if they have seen a ring. I was told “I will ask the other staff members and get back to you”. However, no one got back to me again!! This is very disappointing as I expected good customer service from Kuwait airways, as friends informed me that the service you offer is great. I ensured that I book my flight through Kuwait airways due to the good recommendation; nonetheless, I was very disappointed at the customer service I received and the unprofessional treatment of staff members, which left me feeling distressed and very uncomfortable throughout my journey. I kindly request for a compensation as a result of all the above and the feelings it left behind. Thank you very much and I look forward to hearing from you soon to resolve this matter for me. Kind Regards, Gehad

Kuwait Airways Reviews & Complaints

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Dear Sir/Madam, Sub: Wrongly debit to my Credit Card on dated 17th December 2015 (as per attached my credit card statement.) Ref: Ticket booking time errors occurred and not issued the Air Tickets from Kuwait Airways web site. My name is Sankaran Nair Anil Kumar Civil I.D number [protected], I was booking an air tickets on 15th December 2015 through Kuwait airways website from Kuwait to Bangalore [17th December 2015] and back to Kuwait [29th January 2015] through my credit card issued by National Bank of Kuwait. Unfortunately the payments time it was shown an error message that the tickets was not issued due to non-availability of air tickets shown by Kuwait Airways website. After that I received an email regarding my Travel insurance policy issued in my name by [protected]@nextcarehealth.com (as per attached). Immediately I replied to that I am not received any Air Ticket from Kuwait Airways booking site it is showing all the flights are full (no availability of air tickets) how you issued my insurance policy without getting an air tickets and please cancel my insurance policy immediately, my email is enclosed for your ready reference. After that I booked my air ticket through MakeMyTrip which is enclosed for your ready reference and the same already been used one side myself in Kuwait Airways Flight. You are requested return my money KWD216.000 and credit to my National Bank of Kuwait Credit Card Account as soon as possible. Thank you very much for your co-operation always. Regards, Anil Kumar My Kuwait Number Indian # 0091 [protected] and [protected] Civil I.D # [protected]

Kuwait Airways Reviews & Complaints

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Dear Team My husband- SREEKANTH GOPALAKRISHNAN NAIR had travelled from DUBAI to DOHA via KUWAIT on 15/09/2017- Friday and on arrival, he was told that the baggage was not transferred during transit. We have tried speaking to multiple representatives at Kuwait and Qatar Airport and are yet to receive any information as to when the baggage will be returned back. Flight details are attached below and request your speedy action on the same. Thanks and Regards Gayathri

Kuwait Airways Reviews & Complaints

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Dears, , my family ( wife & kids & maid ) was supposed to travel from doha to cairo 7-May 9:30 AM and arrive cairo 3:35 pm…booking reference ( RQVASP )…i received message 06-May 12:49PM from Kuwait airways telling me that the flight has been cancelled and the new flight will be at the same day but at 19:10PM and arrive at cairo 08-May 00:45 PM, This change made our plans upside down due to the following reasons:- 1 ) My kids did not go to the school at the next day because they arrived cairo late night. 2) My daughter missed a test at 08-May. 3) My family supposed to attend an important family gathering at 07-May and they missed it. 4) I booked and paid for the original booking because the flight was at the day time and the changed flight was at the night time. 5) I changed my working schedule at 07-May to drop off my family to the airport. 6) We spent much money due to that change because some arrangements has been changed. So, i am waiting for considered compensation from Kuwait airways due to the last minute change ( specially that i guess that this change for pure economical and saving money reasons )… Thanks Regards Wael Ghatas

Kuwait Airways Reviews & Complaints

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February 16, 2016 This is a message for the board of directors, Rasha Al Roumi, Jassar Al Jassar, Abdullah Sharhan, Kamil Al Awadhi, and to whom it may concern: Dear board of directors of Kuwait Airways, I respectively choose Kuwait Airways each time I commute between Canada and Pakistan. As usual, this time I booked my return tickets in Vancouver to visit Pakistan for 6 months and to go back to Canada to my son and daughter who happen to be Canadian citizens. I arrived at the Benazir International Airport Islamabad right on time 3 hours prior to my departure to Kuwait and then to London – Toronto – Vancouver. Got checked by the pre-immigration officers (FIA Federal Investigation Authority) and after clearance walked to my counter for Kuwait Airways. I presented my passport, my ticket, and my Super-Visa for Canada. The station manager, Ms. Khadija, bluntly said that my visa is not valid. I explained that my Visa is valid as I pointed to the expiry date. To that Ms. Khadija replied that it appears as if my Visa is fake, and that as she has a doubt, she is unable to permit me to board the plane. I repeatedly requested that I have traveled many times on the same papers with the very Kuwait Airways. Why is this a problem this time? She said the matter is out of her hands she can not do anything. I requested to have a second opinion with someone else. She replied she is the only station manager there and there is no one that can help besides the Canadian Embassy the next business day. At this point I got anxious and wanted to speak to another manager. She bluntly refused to help saying I am carrying fake documents and walked away. After quite some time she appeared again, looked at my documents and she then started to accuse me that I have been to Los Angeles before and that I have not told the truth to her. Yes there is a 10 year American Visa on my passport which was issued in Los Angeles where the US Consulate in Vancouver had mailed my passport to have my visas stamped. I had never personally been to LA in my entire life. This, unfortunately was not understood by Ms. Khadija in my very clear Urdu which happens to be my mother tongue. At this point, I requested to be handed over to the Federal Investigation Authority of Pakistan as she was claiming I carried fake documents. Or to be handed over to the local Police as I was being accused of forgery, being untruthful and being a bad listener. By law if I carry fake documents and am lying to the Airport officials, I should be given to the law enforcement authorities. She refused to do so as well. I then asked for a letter indicating the reason of refusal so I can pursue my case otherwise, Khadija refused to this as well. I showed my previous official Pakistani passport, and offered to give photocopies of all my identification to Khadija, and this was refused. I offered to speak with my son who is my key sponsor and is a Canadian citizen, this was refused. I also offered to speak with the sitting Consul General of Pakistan in Vancouver where I live, where I retired, and where I opened the Pakistani Consulate with my own hands. This was refused as well. My final request was to call someone, anyone, from the Canadian authorities to determine if my documents are authentic. She called someone and later said she can not do anything and that herself and the Canadian official are not satisfied. After much anxiety, stress, and emotional crackdown, I asked to speak with the gentleman from the Canadian authorities myself. I explained my case to the gentleman, gave my information and he said he will look into it and hung up. By this time the entire crew had left me to board the flight. Khadija was inside the aircraft. I waited outside for quite a while with my luggage. After good 20 minutes I took my luggage and left to go back home. While I exited the airport premises, an officer ran to me and rushed me to the gates. My boarding passes were ready and I was escorted into the aircraft. Thanks to the Canadian official who carefully listened to me, looked into my records, and ordered Khadija to board me ASAP. Having the above explain in this Email now, the anxiety, the stress, the emotional distress, wastage of my time, and the fact that I almost left the airport/the flight almost left me behind with my poor health conditions; caused by your station manager Khadija, for simply not understanding what a Visa document looks like, warrant a lawsuit against Kuwait Airways. I would very much like to give the board of directors a chance to resolve this matter locally without myself seeking legal help. If an acceptable solution is provided, I will call it a day and walk away from the company as a lost customer without any legal action. I would also like to suggest to give proper non-judgmental customer service training to your station managers to avoid this from happening again. I am a 65 years old man who has served 40 years in public dealing. If not anything else, at least my age should have been respected and that my records should have been verified. At least my documents should have been properly checked from the authorities before deeming my documents fake and deeming myself a liar bluntly. Thank you for your precious time considering my concerns a serious matter. The facts mentioned above can be verified by the surveillance video at the airport. Kind regards, Muhammad Aslam Khan Flight# KU0206 – KU0101 Feb 16, 2016

Kuwait Airways Reviews & Complaints

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Flight # ku102 & ku417 luggage # ku396265 ku396267 flight from lhr june 20, 2019 to mnl june 21, 2019 baggage lost when destination reached contact number given from airport personnel unreachable. 24hrs after the flight still no feedback. I must be compensated for this inconvenience as i literally have nothing to wear and important effects are there

Kuwait Airways Reviews & Complaints

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Flight details : KU381 Departure Time and Date : 06:50pm, Tuesday, Nov7 This is the most frustrating and sad experience we have had in travelling so far. The flight was delayed for 18 plus hours, no body had any information ! My dad had problem in his feet, he is not fluent in English so it was worse . What kind of airlines is it if it cant take proper care of passengers, people who give you business ! Airlines did not had any information about when the they will take off, what is the issue, what is the next step . Highly unprofessional !! This was the first and last time me, my friends and family are travelling Kuwait Airlines, bye bye .

Kuwait Airways Reviews & Complaints

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Flight from Paris to New Delhi India. Flight No. KU168 and connecting flight KU383 on 04/09/2018 It was schedule to reach New Delhi on 05/09/2018 at 05:00 AM But delayed for 19 hours 15 minutes It reached New Delhi on 06/09/2018 at 00:15 AM Reservation number BFR-8224881 Passengers name: Mukesh Kumar and Sarita Agarwal We have to suffer a lot due to one day delay. Loss of salary, delay in meeting and mental harassment. We want compensation due to delay as per EU Rule 261/2004. Please arrange. Phone [protected] mail: [protected]@iilindia.co.in

Kuwait Airways Reviews & Complaints

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Flight KU101 from Kuwait to London on Aug 24, 2017. A very tiring and frustrating flight for my whole family as we were ought to fly to London after 7 hours waiting in the airport for the connecting flight but it turned out to be 11 hours wait. My kids were so weary, tired and hungry. Additional expenses for the food as I have to feed them while waiting. The airline gave us a slice of sweet bread, a roll, a juice drink for each of us upon arrival in the waiting area, and we were thankful about it, this was like 2:30 AM as we waited for the transit to come at 9:45 AM. The transfer did not happen on time rather we were boarded very late and finally flown 13:30 PM.Nobody updates the passengers what was happening and nobody seems to know anything what was going on during that day. We have to stand for at least two hours for the security checks, as nobody leads the passengers, line was so dis organised that is why people crowded in the gate and seems to be forever and did not think I can make it as prolong standing gave me sciatica with the heavy hand luggage. Opposite the security queue was the smoking area which is being used with the doors open. Despite request of closing nobody seems to care about what the smoke can give to the little children waiting alongside and to everyone. My daughter had a cough and was aggravated by the smoke she inhaled by waiting and did not help her at all. This was the most appalling experience we had as a family within the 15 years of travelling. I was expecting a better service, did not expect that the security guards there are very rude and unapproachable. I hope staffs would be trained of costumer service skills and communication skills. Also how to deal with frustrated passengers to at least make the journey a bit lighter as it can be. Suggestion of regular updates should be made so people waiting are aware of what is going on and not left without any idea and not even an apology from the airline. I did not expect this at all but now disappointed and not to fly again with Kuwait airways.

Kuwait Airways Reviews & Complaints

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Flight was late arriving from London to Kuwait, the air stewards on plane said the connecting flight (same airline) would wait for us, as they knew the situation. Regrettably they didn’t wait, resulting in my missing out one day of my holiday, in which I had treatments booked, therefore I lost money on that day. Coming home we had problems, resulting in our having an extra flight to Doha. Needless to say I am looking for compensation.

Kuwait Airways Reviews & Complaints

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good day, yesterday we (we were more than 40 passengers) were denied boarding from Mashad (Iran) although we were at the counter before at least 3 hours before departure time!!! the reason they explained to us was that KAC had to change the AC type and replace a wide body AC with narrow one (A320) which could not accommodate all booked passengers!!! After which (more than 5 hours) KAC has send another narrow body to accommodate the others (more than 40 passengers). the only compensation KAC staff provided us was a meal!!! the passengers were very shocked from such behavior and attitude. we believe KAC should compensate us in a better way. this is passed for your info. Mohammad Email: [protected]@yahoo.com

Kuwait Airways Reviews & Complaints

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Good day. I am writing a complaint against the services I have received from flying with Kuwait Airways from United kingdom to Kuwait then to Philippines. My name is Anthony Ian Salvan and i was with my friend Zara Zaida Manuel for a vacation here in the Philippines. Supposedly it would have been a happy trip going back home but went terrible when we have arrived in Kuwait. We were informed in Kuwait that the plane that would take us going to Philippines at around 4am were cancelled due to technical issues, which I do not believe. Worst is, take off time was changed to 12noon. That would mean that I and my friend have to wait for nine hours for the plane going to Philippines. It”s unbelievably traumatic situation for the two of us, especially to my daughter waiting for me back home. Also, I have to rebook my bookings from Manila to Davao because of that delayed flight and spent 100 UK pounds for the rebooking. Further, I have to go to Kuwait airport lounge to avail internet services which are not free! No wi-fi in an International Airport. I felt like I was cheated in that situation and the Airport staffs felt no remorse or whatsoever to the pain we have experienced that day. No Kuwait Airways personnel attended us to amend the situation or even offer breakfast. All we got was one bread. I am writing this letter to seek justice for what had happened to us, payment for the costs that I have incurred, and for the Kuwait Airways to publicly say sorry to us. You must understand that we are now in a digital age and businesses flourish by word of mouth. Obviously poor services won”t last. Please do investigate this case with haste. My flight number was KU102 and KU417 last April 5 2017 flying from London to Philippines.

Kuwait Airways Reviews & Complaints

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Hello Kuwait Airways I used to go to Heathrow Airport Terminal 4 to drop my relatives or my visitors in London traveling by KA And i used to your non behave low experience employers starting from the entrance security of the abstracts until the counters crew so i get used to it as i thought it is personal behavior, except today accident with bad experience supervisor that i was going to call police to avoid the rude way they deal with us and to get my rights, specially with Kuwaiti passengers, I thought only with me because i asked gently to be with my guest to translate for your counters check in specially you do not have any Arabic speakers on the accident’s day it was happen on 15th April 2017 at 12:40 pm When your employer in the entrance of the line refused to let me walk with my friend to the counter of Kuwait Airways so It was shamed to argue with her who put the policy so i respect her and left my friend fighting to explain in Arabic and english to the KA counter check in asking for upgrade and pay for it after he found that the first class employee was so rude with him by saying ” no it is full no change” so he called me then i came to him but not by your line i was taking to her behind the abstract of KA since she was on the end of right counters of KA but i found that she was not friendly with Kuwaiti passenger and treat us like non educated so i asked her to talk to the supervisor, but she ordered me to go and call the supervisor that standing in the line of KA so she did not even try to call her by asking us to go and call the supervisor so we felt that it might be another personal behavior as they do not respect Kuwaiti passengers. We were begging to find only good seat since we came so early before the flight 4 hours! But she kept saying no chance the flight is full ( in rude way) that we did not accept the way she was treating to us so i had to follow her order by going to the supervisor! I went to the Supervisor and asked her on polite way to find good seat but she start asking me and repeating ” are you passnger !?!?” I was shocked how bad and rude to asked me this Question and she continued ” did the women asked you not to enter the line!!!?” I was shocked and figured that the staff have bad reputation and believe that Kuwaiti passengers are not educated and love to break the law and not deserve to be respected !!! And the security woman run to me passing the supervisor and start shouting ” i told you not to enter the line ” with rude way and in front of the supervisor and other poor Kuwaiti passengers, i tried to explain to her that i did not pass but your colleague ordered me to call the supervisor, but she kept repeating the same sentence !!! Until another employee of other airlines counter that i was standing in front him asked you employee to calm down !! Here i felt so bad that all your employee that i had dealt with have believed we are not educated people and we deserve rude acting not respected ! I tried to call the police since we were hurt by your employers and so shamed that they put Kuwait Airways on their clothes but my friend asked me to not call since it would be bad for Kuwait as Country and he wanted to travel with out any troubles and we were so weak situation since your supervisor was so rude and did not respect us and asked me to email the DMD of KAC to educate their employers specially in Heathrow terminal 4 and their believes are not true at all and Kuwaiti people respect the law and well educated So i came back to the supervisor and told her that was not acceptable at all and i explained to her who sent me to her ! Regards Dr Hamad [protected] London

Kuwait Airways Reviews & Complaints

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Hello, I have e-ticket by Kuwait airways I miss the flight date as i buy the ticket from travel agency due to emergency i miss the flight and next day i talk with the travel agency to re-book the ticket, i been informed to wait and till now no news? Ticket date was Nov 12th, 2017 can you please help me? My ticket BAH-KWI-MNL when i call kuwait airways office in bahrain they state they cannot help as i need to deal with the travel agency! Is this means I lose my ticket + Money? please help 🙁

Kuwait Airways Reviews & Complaints

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Hello, My husband travelled from Trivandrum International Airport to Kuwait on 31/10/2017. The food served in flight was pathetic. He was suffering from stomach pain and vomiting after having it. Due to food poisoning he”s suffering badly. Please take necessary action and try to serve us better. We expect min standard of service for the money we pay.

Kuwait Airways Reviews & Complaints

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Hello, We are a family of 5, and had traveled from Mumbai to istanbul via Kuwait in flight KU-302 AND KU-155) booking reference number: J9I66R We are vegetarians and had booked veg meals while web booking. There were two senior citizens who travelled with us and had to face huge inconvenience as all 5 of us were not offered our lunch during our connecting flight to istanbul from Kuwait. With my father and mother on the flight we had a hard time managing as both are aged and one of them is diabetic. We also would like to give you a positive feedback on your new fleet of aircrafts which are quite impressive and are value for money. But sorry to say and very disappointed with this kind of goofups. We have booked our return flight too with Kuwait airways on 20th of May from istanbul to Mumbai. We kindly request you to confirm a vegetarian meal on our flight from istanbul to Kuwait to Mumbai. All the tickets with flight number and booking reference number are attached herewith. A mail of confirmation on the same will be appreciated. Best regards Tanvi Makani [protected]

Kuwait Airways Reviews & Complaints

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Hello, We had originally booked a round trip flight from Bangalore – Kuwait – New York and back to Bangalore from New York on Aug 3. However, our flight from New York (JFK) to Bangalore (BLR) was cancelled. We contacted New York Reservations office, They booked another Itinerary with 2 stops( One additional stop over) and a 7 hours delay. This is a great inconvenience as per our schedule, and additional stress on a senior citizen, due to additional stop. Please consider the inconvenience caused and additional stress on a senior citizen, due to additional stopover. Its our humble request to compensate for the same and loss of time or help us re-book with a different schedule (Etihad airways has a schedule which matches our original schedule). Additionally, the customer service at New York has been very unhelpful in this regard. We hope to hear back a positive reply soon. Our booking reservation is JAAW8T Respectfully Yours Nagaraju R +91-[protected]

Kuwait Airways Reviews & Complaints

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Hello. I can’t Find a phone number to call. I have a lost baggage in Kuweit. File Reference : ISTKU11384 / name : Petrica Iulian Alin Flight date: KU414/12JAN /KU155/12jan. How can I Find Any information about it? When I arrived in Tukey my baggage was missing. After a few days they told me that my baggage is On Riyadh airport. Please answer at my complains, e-mail Or phone calls. Nobody is answering nowhere. My aplication number On the website is : [protected].

Kuwait Airways Reviews & Complaints

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Hellow I am sheikh zulphikar aki and I was travelling from ruh-bom through kuwait airways on 11/06/2018 with booking reference t8hts5. Upon landing in mumbai I have noticed one baggage containing zam zam water is missing. We have registered a complaint at help desk. We havent received till today We have to help desk on 022-[protected]. No one attending calls Please help My caontac: [protected]

Kuwait Airways Reviews & Complaints

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Hi All I booked 2 tickets in Kuwait airways to India on Sept 16th as an emergency. Ticket price was very huge and beyond my reach i booked the ticket for $2700 for one way to cochin from JFK. But to my surprise i saw the agent fee for a ticket was $799 . This is really shocking as my credit card was charged 2 times for $541 against Kuwait Airways, Agent fee $798 on Sept 15 and another $798 on the same day. So almost $1600 as agent fee and $1080 for 2 tickets with Kuwait airways. I want to ask Kuwait Airways how come you have charged only $541 for a ticket and then they have charged $798 for a ticket. So i paid $1600 as agent fee and $1040 for 2 tickets i purchased through TravelOPod. I could have booked via someother agents. Since my friends suggested i went with this. But even my friends who suggested me got absolutely shocked and they did not have any clue about it. I was really disappointed with TravelOPod and Kuwait airways because you guys have just sucked my money using my emergency situation. Do you think i will fly with Kuwait airways again ? Or will i suggest to my friends ??? Really disappointing and its all hard earned money which is been sucked by people like you using our situations. Feeling very sad 🙁

Kuwait Airways Reviews & Complaints

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Hi All, This is to inform you that I am formally lodging a complaint against the airline (Kuwait Airways) for not handling the baggage properly and not delivering it to my hotel in Vienna. It has been more that a week and no one from Kuwait airways has replied back. I took the flight KU 302 from Mum to Kuwait on 13th Aug and was supposed to take the connecting flight from Kuwait to Vienna (KU 177). However due to late departure of the airline we missed our connecting flight. One point I would like to highlight here is that one of the male staff (bearded – didnt take his name) assured us that the Kuwait to Vienna flight was being delayed, hence we should be able to catch it. But this was not the case and the man just lied to us. I was traveling with my wife (Antara Chatterjee) and Father in law (Bratish Chattopadhyay – 70 years) After reaching Kuwait, we were asked to wait by the lady at the transfer desk for getting a confirmation of the next flight. After a lot of back and forth we were given the boarding tickets for Kuwait to London (Kuwait airways) and the London to Vienna (BA). What should have been 11 hr flight for us became a 24hr journey for us. We reached Vienna at around 10:30pm however our luggage (3 pieces) did not. The lost and found at the Vienna airport was unhelpful and just registered a case for us. We went to the hotel and checked in. The next morning I started calling all the number which were given to me. 1. Kuwait airways said that the issue and complaint was raised with British airways hence I should be following up with them 2. BA said they had nothing to do with it and Kuwait airways needed to follow up 3. The lost and found at the airport in Vienna had not understanding of how to manage the process. These people are the most useless lot on the planet. I then got hold of Ms Lobo, from Kuwait airways who helped to locate the luggage and ensure that its put on the next flight to Vienna. The luggage was left in Kuwait as the incompetent person who was printing our boarding pass and luggage tags changed the name and therefore the confusion. So 14th Aug was wasted try to locate the luggage. On 15th Aug I had a trip to Halstatt, however could not go for the trip as I had no change of clothes, luggage, toiletries etc. I was informed around afternoon that the luggage was there at the airport however neither Kuwait airways nor British airways was ready to drop it at my doorstep. This was informed to me by the lady at the lost and found counter. That team has still not sent me the email stating that as per our telephonic conversation the airlines had refused to deliver the bags (What else could I expect from incompetent people, hence I have recorded the call and will use it as evidence in the consumer court). Eventually I had to cancel all my plans for the day and make a trip to the airport which costed me more. So, my vacation which was supposed to start on 13th Aug 2pm did not start until the 15th of Aug. Does your airline understand the stress you cause when you dont take the responsibility of handling the issue. You have caused a lot of problem from me as well as my family, especially my father in law. Please find below the cost incurred and the cancellations which I had to do. I would want a full reimbursement of the money which I have wasted and also for the inconvenience you have caused to us. 1. 13th Aug – 100 Euros Cancellation of Site seeing and Passes 2. 14th Aug – 85 Euros – Clothes 40 Euros – Phone calls to Kuwait airways, BA and all other helplines 129 Euros – Cancellation of train ticket to Hallstatt 100 Euros Cancellation of Site seeing and Passes 3. 15th Aug – 95 Euros – Taxi to and from Airport 100 Euros Cancellation of Site seeing and Passes The total here is 659 Euros. In addition to this, there will be distress damages which will be added when we file the legal complaint against your airline. Regards, Abhishek Dutta

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This complaint and/or review was posted on HolySmoke.org on 11:30 am, October 16, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/kuwait-airways/.

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