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Naughty or Nice: GasBuddy Reveals Gas Station Convenience Store Brands With the Highest Customer Service Ratings in Every State

Texas-based Buc-ee’s Tops the “Nice List” in the Nation as the C-Store with the Best Customer Service

Many people prefer nice versus naughty especially when it comes to customer service during the holiday season. That’s why we’ve revealed the gas station convenience store brands with the highest ratings for customer service, putting them on the “nice list” when it comes to assisting consumers and creating a pleasant experience for guests.

Lake Jackson Tex.-based Buc-ee’s captured the highest ratings in the nation for the best gas station customer service. On the state level, Tulsa Okla.-based QuikTrip and Wawa, Penn.-based Wawa both were the top-rated customer service brands in six states. Followed closely behind by Chevron of San Ramon, Calif. capturing five states and Framingham,Mass-based Cumberland Farms leading in four states.

According to a recent GasBuddy survey(1), 69 percent of respondents said they would not visit a store with a rating of less than 3 stars, with customer service being one of the top considerations for choosing a station. In the 2017 GasBuddy Holiday Travel Forecast (2), 20 percent of respondents said they will be traveling more this holiday season, therefore visiting more gas stations.

“Long gone are the days where guests will accept mediocre service or a surly cashier behind the counter,” said Frank Beard, convenience store and retail trends analyst at GasBuddy. “In many markets, consumer have numerous options to choose from as well as the resources to research prices and ratings by simply tapping their phone. If a gas station has a reputation for poor customer service, a consumer will know about it before they arrive and may just keep on driving to avoid the hassle.”

The rankings are based on the more than 2.2 million reviews (10.8 million individual ratings) submitted by GasBuddies since the launch of the feature in September 2016, covering more than 140,000 retail locations where gasoline is sold. Consumers can rate and review gas stations in multiple categories, including overall, customer service, lighting, cleanliness, coffee and restrooms with the free GasBuddy app.

GasBuddy is a smartphone app connecting drivers with their Perfect Pit Stop™. With 70 million downloads, GasBuddy is the leader in crowdsourced information to help drivers find the best gas prices, closest stations, friendliest service, cleanest restrooms, tastiest coffee and much more. GasBuddy is the leading source for the most accurate, real-time fuel prices at more than 140,000 gas stations in the U.S., Canada and Australia.