Re: Mobile phone sent back to wrong address

Warning: I use dictation software. Beware of homophones!Have you read our dealing with customer services guide? Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. All attribution rights and moral rights in my copyright work are assertedAdvice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

Re: Mobile phone sent back to wrong address

Hmmm, that's unhelpful. I suppose that you enclosed a note with the phone but you haven't kept any copy of it.

Well of course you can complain and if you end up in the county court, my betting is that a judge will prefer your version to the repairers version. Probably better than 80% chance that you would win.

Is the repairer prepared to give you the address to which he sent it?

I suppose that you are dealing with the repairer on the phone – but you aren't keeping any evidence of those calls either.

Read our customer services guide and implement the advice there. Then try to have some – gentle and not-angry phone conversations with the repairer and see what information you can get out of him while you are recording the call.

It will be interesting if he refuses to give you the address to which he sent the phone. But make sure you have implemented our customer services guide first.

Warning: I use dictation software. Beware of homophones!Have you read our dealing with customer services guide? Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. All attribution rights and moral rights in my copyright work are assertedAdvice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

Re: Mobile phone sent back to wrong address

Incidentally, to be clear, the point of discovering the destination address is to see whether the occupier of that address had any other business with your repairer. It would be extremely helpful to have some evidence that the repairer also had business with that person and then when sending off your phone accidentally put that other customers address.

Also, how was the telephone sent? Presumably it was sent by tracked insured post. Was it sent with your name on the label to the wrong address or was it sent with somebody else's name on the label?

I should do some gentle probing on the telephone to see what you can find out – but after you have implemented our customer services guide

Warning: I use dictation software. Beware of homophones!Have you read our dealing with customer services guide? Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. All attribution rights and moral rights in my copyright work are assertedAdvice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

Re: Mobile phone sent back to wrong address

i know this sounds silly but..........have you contact the person that got your phone?

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Re: Mobile phone sent back to wrong address

In the first instance ask the recipient to send the phone back to the shop.

The shop should reimburse them for doing this so tell the shop that is what you expect.

If either party says they wont (or the recipient ignores you (put your email addy in your letter so you can request they keep you informed) then your argument is still with the shop and they ahve to sort out the mess.
Yes, you can sue them if they cant make good but give them a chance first

Warning: I use dictation software. Beware of homophones!Have you read our dealing with customer services guide? Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential. All attribution rights and moral rights in my copyright work are assertedAdvice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.