The iTunes team is aware of delays with the iTunes store updating with new and changed content. If new content is released on your RSS feed, the iTunes store may not update within the typical 24 hour time frame.

Subscribers still are able to access your content. This only affects the iTunes store.

If you find your show as not updating properly, first make sure your feed is in good working order. Follow the steps found here.

If your feed is in good working order, please contact the iTunes team directly at podcastssupport@apple.com. Make sure to provide the URL to your show in the iTunes store and note that you are missing an episode. They have requested producers contact them directly as their team can force through changes and updates. It also allows them to track the issue so their engineers can locate and correct the problem.

Feel free to reach out to our support staff with any questions at support@libsyn.com.

You may recall that in the Fall of 2015, Google announced podcasts coming to Google Play Music. The new feature is now live and available through Google Play Music on the web, and is rolling out to Android devices.

We have put together a list of questions Podcasters may have regarding submissions and how to promote their show using Google Play Music. Find the FAQ here.

For a step by step walkthrough of submitting your show to the Google Play Music directory, click here.

If you have any questions, feel free to reach out to our friendly support staff at support@libsyn.com.

Our team is aware of a potential issue causing stats delivery to be delayed. We are investigating and will keep this post updated.

UPDATE 12 PM EST – Stats processing is currently stopped, we are working to resolve the issue and will post further updates as progress is made.

UPDATE 3:30 PM EST – We are getting closer to having stats processing back up and running. We will post another update soon.

UPDATE 5:30 PM EST – Stats processing has been started again and will process the logs in the order of oldest to newest. We’ll post another update once the stats have fully caught up.

UPDATE March 24 12AM EST – Stats processing is taking longer to catch up then we anticipated it is however still progressing. We expect to be finished processing logs from the 23rd in the next 3-4 hours.

UPDATE March 24 10AM EST – Stats processing fully caught up earlier this morning and is continuing to run normally.

iTunes has confirmed delays with regards to having content appear in the iTunes store. It is important to note that while episodes may not appear in the iTunes store, content is still available to subscribers.

The iTunes team is working on a solution and once a solution is pushed out, the store should update normally.

If you have any questions regarding the iTunes store, please reach out to the iTunes support team. You can also contact our support team at support@libsyn.com.

UPDATE 3/4/2016: We have heard from the iTunes team that they believe this issue is rectified. If you believe you are still being delayed longer than the standard 24 hours, please reach out to theiTunes support team or to support@libsyn.com.

iTunes is making changes to their submission process, using a dashboard via a web browser instead of doing so through the iTunes desktop application. To see all the current details, visit the blog post found here.

We have received reports from some producers that episodes published to their RSS feeds were available to subscribers, but not available on the iTunes store (even if subsequent posts were fully available). This appears to affect a small number of producers who published content on or around November 10th.

iTunes has confirmed this as a known issue with feeds from multiple providers, their engineers are working on a resolution. There currently is no ETA on resolution from their team.

If your show is otherwise working fine but you have found that an episode published around that time frame is missing from the iTunes store, please contact our support team at support@libsyn.com.

It has come to our attention that many producers are experiencing delays in their shows updating with new episodes in the iTunes store. We have been in touch with iTunes and they are aware of the issue and are working on a correction.

To clarify, this only affects the listing in the store. It does not affect subscribers. Subscribers always have access to content released to your feed immediately on release.

This is not affecting all producers. If your show is taking longer than normal to update, there are a few items to check first:

Always be a subscriber to your show, which ensures you can see your content is available to subscribers

If you have any questions, contact our friendly support staff at support@libsyn.com.

UPDATE 11:40 AM 10/23/2015: It appears that the issues with updating content in the iTunes store has been resolved. If you are still having issues, double check on the bullet points above, and contact support@libsyn.com with any questions.

We have been receiving reports since Friday evening of issues submitting to iTunes and also with delays in shows updating in the iTunes store. We have seen similar reports from feeds hosted with Libsyn, as well as feeds from other sources.

We have reached out to iTunes and they are currently investigating. We will post updates as they are received.

UPDATE 7/13/2015 9:40am: We have heard back from our contacts at iTunes, they are still investigating but have asked that those having trouble with submissions retry their submission. If you continue to have trouble, please contact support@libsynsupport.com.

UPDATE 7/13/2015 4:45pm: We have heard from many producers that content is again properly updating in the store and submissions are going through. Thank you for your patience in this matter.