Search results for:

Not what you were looking for? Start a new search.

Gartner Predicts 2016: CRM Customer Service and Support

In 2015, industry leaders were challenged to innovate and engage customers across all support channels: mobile, social, phone, chat, email, self-service, in-app, IoT, and more. 2016 and beyond are shaping up to be even more challenging and complex.

How can leaders in customer service choose the right projects, stay focused, and continue to innovate in the future?

Access your complimentary copy of the Gartner Predicts 2016: CRM Customer Service and Support report to read Gartner's predictions, analysis, strategic planning assumptions, and recommendations in areas that promise to dominate the landscape into 2018, including: