Copiers, faxes, and multi-function devices (MFD's) are
our focus. Multi-function machines are
mainly copier-style units which have been fitted with additional equipment to
fax, scan, and/or print from a network. Color machines are available in
the copier and MFD catergories.

Laser printers are not included in this program, however, as Vanderbilt already has
procedures in place for acquiring and supporting them.

In addition, our billing is handled in-house by the
SmartPrinting staff, and provides you with a simple, constant, clear, and
all-inclusive monthly charge for your machine. If you have questions or concerns, you will deal with local Vanderbilt
staff who are familiar with the University's procedures in general and your
installation in particular. You and
your staff will save time because there is never a need to take bids, write purchase
orders, track invoices, or call 800 numbers.

Users
agree to use the equipment only for intended purposes, and not to abuse or
damage it in any way that could increase the program's costs.

Departments agree to provide adequate space for the machine, meeting minimum
requirements set by the manufacturer for adequate cooling and service access.

Your supplier may also request that you complete a periodic survey or give
other feedback specific to their organization. We encourage departments to
cooperate with such requests, to help the suppliers improve their performance.

This is
because supplies are included in our monthly charge. Our suppliers want supplies
to go out roughly at the same rate that their payments come in, so this is
designed to encourage a steady, moderate ordering pattern. However, the limit is
only per transaction - in case of real necessity, you can make more than one
transaction.

In short, we want everyone to have sufficient
supplies, but not have so much inventory on hand that it might begin to distort our
cost structure.

Keep in mind, though, that the purchase price of such a machine is not the total cost of ownership. You will need to plan to pay separately
for service and supplies as those needs arise. Over a period of time, such costs can add up to a point where leasing a small
machine from our program may be competitive.

If you have doubts as to your best course, feel free to contact our program suppliers to help you with an analysis. If your
requirements can't economically be met by their product lines, they will tell you so and you can be sure you explored all alternatives
before making your decision.