POSTMASTER 2000 – SUPPORT

All technical support issues should be submitted from the Postmaster 2000 Technical Support feature (On the help menu – Email Technical Support). You should ensure you are on the latest version prior to logging a support call.

Please attach any spreadsheets and data files relevant to the issue.

Updating your software

To update your Postmaster 2000 software to the latest release you should run the ‘Check For Software Upgrades’ feature from the help menu. You must have a connection to the internet when you do this. Please contact your technical support if you cannot connect to our FTP site.

Software downloads and updates are made available usually Friday morning US time each week. Update numbers correspond to the week of the year.

Postmaster 2000 Version 4.x

NOTE: If you are using Postmaster 3.x you CANNOT install Postmaster 4.x without purchasing the upgrade. You will disable your product if you attempt to install 4.x.

N.B. If you have downloaded either of these two files before you should clear your Internet Explorer cache to ensure you don’t get an old version of the file (in IE6 use Tools/Internet Options/Delete Files).

Postmaster 2000 Version 3.x

NOTE: If you are using Postmaster 2.x you CANNOT install Postmaster 3.x without purchasing the upgrade. You will disable your product if you attempt to install 3.x.