The UK national contact centre awards are a highly respected and well established awards event that have now been running an incredible 20 years. They formally acknowledge individuals that have proven that they are outstanding in their field and can act as role models to others in the industry.

It is for this reason that we were honored to learn that three of Market Maker’s own team were shortlisted as nominees for the UK National Contact Centre Awards back in march; to read more click here.

Prior to the shortlist, we were visited by the firm at our head office in Portsmouth. The UK national contact centre interviewed the three nominees to learn a bit about them and ultimately make their final decision.

Our nominees:

Clare; Clare was our first employee here at MarketMakers. Having joined us as an agent, she has worked her way up through the company to Team Manager, Operations Manager, and now heads up our Operations as Client Delivery Director. In her 11 years of service Clare has been an invaluable asset to the company and there is not a function or process that she has not influenced in some way. Clare is deeply respected by everyone in the business. She is a client satisfaction guru, performance management expert, mentor, leader, agony aunt. A real star.

Steve; Steve was the original developer of Market Maker’s own business school that was awarded ‘Best Staff development programme’ in the UK last year at the National Learning Awards. Steve also won our internal end of year award, known as ‘player’s player’, in which everybody in the company votes to recognise the person who has made the biggest contribution. In the last 12 months Steve has taken his Learning and Development function to new heights, implementing countless key innovations including a new Sales Optimum programme, a new Agent Zone software, and the introduction of Pre-campaign workshops.

Luke; Luke joined our company around 18 months ago as our first in house recruiter. From day one of joining us, Luke has brought a new level of professionalism that has redefined recruitment here at MarketMakers. He is passionate about providing a first rate candidate experience and has used IT to improve insight to make sure we are finding the right talent. Importantly, Luke makes a point of integrating himself very widely across the business to learn how recruitment impacts all departments and does what he can do to support them better.

As for the awards ceremony itself, it is fast approaching and will take place this coming Wednesday at The Brewery in central London. We wish our three employees the best of luck and hope to be celebrating a triple success on the night of the awards!