this is what i see:"At 12:13:20 PM PST:Hey there! You are in the queue to purchase tickets. Please do not refresh your browser window unless this window does not refresh after 60 seconds."and my IP address

Unbelievable - the queue page already crashed my browser once, not five minutes into the wait. (And Safari on a Mac is pretty robust!) Some things never change! So I'm here on the ePlaya on my other machine, just to be sure I don't do ANYTHING to knock myself out of the queue again. Fingers crossed!!

Possibly they're balancing traffic between multiple queue.inticketing.com backend servers to manage the load and one of the servers isn't loading the web content properly. It's a stab in the dark but since the error doesn't seem to occur until it attempts to change servers that's my guess.

"Error 101 connection reset"

You can just hit "Reload" within the webpage or F5 or Ctrl+F5 to bring the page back up. They're probably using cookies for queuing so providing you're not closing your page and/or clear your cookies, you'll most likely retain your place. If you look at the queue.inticketing.com cookie it has a couple of elements called inQueue and inQueueuVerify.

Last edited by allchange on Wed Feb 13, 2013 12:47 pm, edited 1 time in total.

Dogs are the leaders of the planet. If you see two life forms, one of them’s making a poop, the other one’s carrying it for him, who would you assume is in charge? " I am a controlled substance". Savannah.

DancesWithElves - sorry to hear it. Things are working without incident for other Mac/Safari issues so that browser crash may have been due to something else. Good luck, hopefully you'll get through the queue in relatively short order.

This webpage is not availableThe connection to queue.inticketing.com was interrupted.Here are some suggestions:Reload this webpage later.Check your Internet connection. Restart any router, modem, or other network devices you may be using.Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to Applications > System Preferences > Network > Advanced > Proxies and deselect any proxies that have been selected.Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

Twice now.

Not happy. It is not my internet connection. I'm on a university system...

So I'm not sure if I should be worried or not - got in just after noon, entered my secret code twice, got to the page where I was asked how many tickets I wanted and after entering that information .. not much. The page URL says burningman.tickets-secure.com/display/reservation and the status bar at the bottom says waiting for burningman.tickets-secure.com - but it's been like that for about 15 minutes now. I know the system is going to be slow but I just don't know if it's really waiting for a response or just spinning its wheels and I don't want to refresh and possibly lose any progress I had made. Any advice?

I got kicked off after 20 minutes... signed back in and had my tickets in two minutes. So it was able to place me back in line where I started. Have faith and keep cool. SOOO much better than years past.

(Signed in at 12:00:30. FYI.)

Last edited by TheCookieMonster on Wed Feb 13, 2013 12:33 pm, edited 1 time in total.