Note This problem also occurs in other document types such as Budget Plan, Budget Register Entry, Payment Journal, and so on.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, go to the following Microsoft website:

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

We recommend that you apply the hotfix in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to go to the article in the Microsoft Knowledge Base:

Prerequisites

Restart requirement

This hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not Applicable

61,136

21-Nov-2012

03:07

x86

Axupdate.exe

Not Applicable

61,120

21-Nov-2012

03:07

x86

Licensetermsar.rtf

Not Applicable

2,173

21-Nov-2012

03:07

Not Applicable

Licensetermscs.rtf

Not Applicable

91,247

21-Nov-2012

03:07

Not Applicable

Licensetermsda.rtf

Not Applicable

101,181

21-Nov-2012

03:07

Not Applicable

Licensetermsde.rtf

Not Applicable

116,642

21-Nov-2012

03:07

Not Applicable

Licensetermsen.rtf

Not Applicable

102,374

21-Nov-2012

03:07

Not Applicable

Licensetermses.rtf

Not Applicable

96,985

21-Nov-2012

03:07

Not Applicable

Licensetermset.rtf

Not Applicable

102,895

21-Nov-2012

03:07

Not Applicable

Licensetermsfi.rtf

Not Applicable

106,101

21-Nov-2012

03:07

Not Applicable

Licensetermsfr.rtf

Not Applicable

130,011

21-Nov-2012

03:07

Not Applicable

Licensetermshu.rtf

Not Applicable

93,010

21-Nov-2012

03:07

Not Applicable

Licensetermsis.rtf

Not Applicable

36,458

21-Nov-2012

03:07

Not Applicable

Licensetermsit.rtf

Not Applicable

115,086

21-Nov-2012

03:07

Not Applicable

Licensetermsja.rtf

Not Applicable

105,917

21-Nov-2012

03:07

Not Applicable

Licensetermslt.rtf

Not Applicable

122,674

21-Nov-2012

03:07

Not Applicable

Licensetermslv.rtf

Not Applicable

105,401

21-Nov-2012

03:07

Not Applicable

Licensetermsnb-no.rtf

Not Applicable

115,700

21-Nov-2012

03:07

Not Applicable

Licensetermsnl.rtf

Not Applicable

110,040

21-Nov-2012

03:07

Not Applicable

Licensetermspl.rtf

Not Applicable

116,322

21-Nov-2012

03:07

Not Applicable

Licensetermspt-br.rtf

Not Applicable

101,514

21-Nov-2012

03:07

Not Applicable

Licensetermsru.rtf

Not Applicable

148,577

21-Nov-2012

03:07

Not Applicable

Licensetermssv.rtf

Not Applicable

115,453

21-Nov-2012

03:07

Not Applicable

Licensetermsth.rtf

Not Applicable

153,768

21-Nov-2012

03:07

Not Applicable

Licensetermszh-hans.rtf

Not Applicable

99,245

21-Nov-2012

03:07

Not Applicable

Clientoba32.msp

Not Applicable

17,154,048

15-Feb-2013

06:31

Not Applicable

Clientoba64.msp

Not Applicable

17,162,240

15-Feb-2013

06:31

Not Applicable

Commercedataexchangereal-timeservice.msp

Not Applicable

49,152

15-Feb-2013

06:31

Not Applicable

Commercedataexchangesynchservice32.msp

Not Applicable

122,880

15-Feb-2013

06:31

Not Applicable

Commercedataexchangesynchservice64.msp

Not Applicable

122,880

15-Feb-2013

06:31

Not Applicable

Components32.msp

Not Applicable

13,778,944

15-Feb-2013

06:31

Not Applicable

Components64.msp

Not Applicable

31,080,448

15-Feb-2013

06:31

Not Applicable

Objectserver32.msp

Not Applicable

6,238,208

15-Feb-2013

06:31

Not Applicable

Objectserver64.msp

Not Applicable

14,135,296

15-Feb-2013

06:31

Not Applicable

Retaildatabaseutility.msp

Not Applicable

520,192

15-Feb-2013

06:31

Not Applicable

Retailheadquarters32.msp

Not Applicable

2,748,416

15-Feb-2013

06:31

Not Applicable

Retailheadquarters64.msp

Not Applicable

2,748,416

15-Feb-2013

06:30

Not Applicable

Retailonlinechannel.msp

Not Applicable

2,736,128

15-Feb-2013

06:30

Not Applicable

Retailpos.msp

Not Applicable

3,756,032

15-Feb-2013

06:30

Not Applicable

Retailposplugins.msp

Not Applicable

47,898,624

15-Feb-2013

06:31

Not Applicable

Setupsupport32.msp

Not Applicable

4,956,160

15-Feb-2013

06:30

Not Applicable

Setupsupport64.msp

Not Applicable

12,210,176

15-Feb-2013

06:30

Not Applicable

Axsetupsp.exe

6.2.139.8316

1,390,784

21-Nov-2012

03:07

x86

Axutillib.dll

6.2.120.0

929,472

15-Feb-2013

06:38

x86

Microsoft.dynamics.servicing.operations.dll

6.2.73.8303

37,168

31-Oct-2012

17:20

x86

Axsetupsp.resources.dll

6.2.147.8303

387,288

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

370,904

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

383,192

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

395,480

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

387,288

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

379,096

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

395,480

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

375,000

15-Feb-2013

06:38

x86

Axsetupsp.resources.dll

6.2.147.8303

415,960

15-Feb-2013

06:39

x86

Axsetupsp.resources.dll

6.2.147.8303

370,904

15-Feb-2013

06:38

x86

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.