Alliance & Leicester sending out bank details via text message

Found 25th Jul 2008Found 25th Jul 2008

Maybe it's just me but I don't really feel comfortable with details about my account being sent out via text message, particularly the last transaction and some of the account number. I don't lilke the idea of what would happen if someone got their hands on that info, a text isn't particularly secure is it?

Also they asked me to reply to a short code number, probably going to cost me alot of money (not that I actually replied).

So I phoned them up to ask them not to send any details via text, after 25 minutes of arguing they eventually agreed, although it would take 8 weeks to take effect!!!!! 8 weeks!!!!!

I told them that 8 weeks in this age is ridiculous and that I wanted to pass some feedback onto the managers, he said I was just repeating myself, I started saying that I wasn't repeating myself because I hadn't given my feedback to the managers yet and he hung up on me.

Ring again and go straight to a manager and take their name and follow it up with a letter to the MD

Original Poster25th Jul 2008

Aquatic;2602176

Ring again and go straight to a manager and take their name and follow it … Ring again and go straight to a manager and take their name and follow it up with a letter to the MD

Can't be bothered to be honest, I used to follow these things up but it happens all the time and I have no way of fixing it. As my old boss said to me, worry about the things you can fix in life, not the things you have no control over.