November 8, 2018

Running a successful business in the janitorial/sanitation industry can bring you a feeling of personal success as well. But there are other ways your talents and skills can build a successful community, which will bring you a new level and feeling of personal success.

October 24, 2018

Key performance indicators (KPIs) are a great way to gauge your customer service efforts, but data cannot drive your customer service program. Good customer service is a balance between making and keeping promises, following up, and looking for new ways to make the customer’s life easier.

October 11, 2018

In the last article of this two-part series, we looked at setting SMART goals and identifying critical success factors (CSFs) for your commercial cleaning business. In this article, we will look at how key performance indicators (KPIs) and other metrics can help track overall team performance.

September 25, 2018

The sheer volume of data that commercial cleaning companies accumulate can be overwhelming, especially if you don’t have a way to quickly summarize and use it. In the next two blog articles, we will look at how you can apply metrics to your customer experience to increase retention.