CW Developer Network:

Service management

Cloud is a service -- doh, no big surprise there really right?
Why then is customer support and help and succour, sustenance and service not a more up-front message in the message sets used by cloud vendors?
In truth it actually is, open hybrid hosting cloud specialist Rackspace sells itself on...

Below is a video from ServiceNow detailing the evolution of IT Service Management and how it has changed businesses. The video gives a timeline of how businesses operated from the age of the mainframe all the way to today...