topic Re: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!! in Devices Boardhttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769731#M8857
<HTML><HEAD></HEAD><BODY><P>It may not have been an "instant" rebate and that is the reason you were charged the full amount.&nbsp; Sometimes they forget to tell you that <IMG src="https://community.sprint.com/legacyfs/online/emoticons/sad.png" /></P></BODY></HTML>Fri, 30 Nov 2012 17:37:30 GMTYODATU2012-11-30T17:37:30ZSamsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769729#M8855
<HTML><HEAD></HEAD><BODY><P>Just an FYI for folks that bought a S3 online.&nbsp; </P><P></P><P>I discovered that rather than seeing the expected 50 bucks on my credit card, Sprint had charged me 217.&nbsp; After dealing with the unhelpful people at the Sprint store I called Sprint and discovered that they charged my credit card the incorrect amount, but had credited me 150 on my Sprint account to make it even.&nbsp; The customer service on the phone was good, but I am still very unhappy that this happened.&nbsp; </P><P></P><P>The fact is I don’t want a 217 dollar charge on my credit card!!&nbsp; Come on Sprint. </P></BODY></HTML>Fri, 30 Nov 2012 17:19:10 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769729#M8855landostar2012-11-30T17:19:10ZRe: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769730#M8856
<HTML><HEAD></HEAD><BODY><P>It may not have been an "instant" rebate and that is the reason you were charged the full amount.&nbsp; Sometimes they forget to tell you that <IMG src="https://community.sprint.com/legacyfs/online/emoticons/sad.png" /></P></BODY></HTML>Fri, 30 Nov 2012 17:37:24 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769730#M8856YODATU2012-11-30T17:37:24ZRe: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769731#M8857
<HTML><HEAD></HEAD><BODY><P>It may not have been an "instant" rebate and that is the reason you were charged the full amount.&nbsp; Sometimes they forget to tell you that <IMG src="https://community.sprint.com/legacyfs/online/emoticons/sad.png" /></P></BODY></HTML>Fri, 30 Nov 2012 17:37:30 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769731#M8857YODATU2012-11-30T17:37:30ZRe: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769732#M8858
<HTML><HEAD></HEAD><BODY><P>seems like other folks have similar issues: <A _jive_internal="true" href="https://community.sprint.com/message/504662#504662">http://community.sprint.com/baw/message/504662#504662</A></P></BODY></HTML>Fri, 30 Nov 2012 22:45:56 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769732#M8858landostar2012-11-30T22:45:56ZRe: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769733#M8859
<HTML><HEAD></HEAD><BODY><P>seems like other folks have similar issues: <A _jive_internal="true" href="https://community.sprint.com/message/504662#504662">http://community.sprint.com/baw/message/504662#504662</A></P></BODY></HTML>Fri, 30 Nov 2012 22:46:09 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769733#M8859landostar2012-11-30T22:46:09ZRe: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769734#M8860
<HTML><HEAD></HEAD><BODY><P><SPAN style="font-family: 'Footlight MT Light','serif'; font-size: 12pt;">In case this was missed in your other posts ~ </SPAN></P><P></P><P><SPAN style="font-family: 'Footlight MT Light','serif'; font-size: 12pt;">Hello to all in this forum.&nbsp; Here's the Updated information regarding Samsung Galaxy S III incorrect charges.&nbsp; </SPAN></P><P></P><UL><LI>Over Thanksgiving weekend, some Samsung Galaxy S III orders were charged more than the $49.99 sale price in the billing system.</LI><LI>A team of specialists are working to correct the orders, issue adjustments and submit credit card refunds.</LI></UL><P></P><P></P><P></P><P><SPAN style="font-family: 'Footlight MT Light','serif'; font-size: 12pt;">Customers can verify if their order was affected by calling Customer Care, *2 or 888.211.8747, or by private messaging a Social Care rep by clicking on our avatar.&nbsp; Sprint is working quickly to resolve this issue and customers whose accounts have NOT been reactively credited should see the refunds on their credit cards in 10-12 calendar days depending on their bank, (by December 10th-12th).&nbsp; </SPAN></P><P></P><P><SPAN style="font-family: 'Footlight MT Light','serif'; font-size: 12pt;">We deeply apologize for the inconvenience and appreciate everyone's patience, </SPAN></P><P></P><P><SPAN style="font-size: 12pt; font-family: 'Footlight MT Light','serif';"><STRONG>T</STRONG></SPAN><SPAN style="font-family: 'Copperplate Gothic Light','sans-serif'; font-size: 10pt;">om</SPAN> <SPAN style="font-size: 12pt; font-family: 'Footlight MT Light','serif';"><STRONG>D</STRONG></SPAN><SPAN style="font-family: 'Copperplate Gothic Light','sans-serif'; font-size: 10pt;">eaver</SPAN></P><P><SPAN style="font-family: 'Agency FB','sans-serif'; font-size: 12pt;">Social Care ~ Sprint.com Communities</SPAN></P><P><SPAN style="font-family: 'Agency FB','sans-serif'; font-size: 12pt;">Available ~ Friday, Saturday, Sunday</SPAN></P></BODY></HTML>Sat, 01 Dec 2012 01:55:05 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769734#M8860tomdeaver2012-12-01T01:55:05ZRe: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769735#M8861
<HTML><HEAD></HEAD><BODY><BLOCKQUOTE><TABLE border="1"><TBODY><TR><TD><P>landostar wrote:</P><P></P><P>Just an FYI for folks that bought a S3 online.&nbsp; </P><P></P><P>I discovered that rather than seeing the expected 50 bucks on my credit card, Sprint had charged me 217.&nbsp; After dealing with the unhelpful people at the Sprint store I called Sprint and discovered that they charged my credit card the incorrect amount, but had credited me 150 on my Sprint account to make it even.&nbsp; The customer service on the phone was good, but I am still very unhappy that this happened.&nbsp; </P><P></P><P>The fact is I don’t want a 217 dollar charge on my credit card!!&nbsp; Come on Sprint.</P></TD></TR></TBODY></TABLE></BLOCKQUOTE><P>I see Sprint has reverted back to it's tatics from it's old days.. When did they go back to instead of crediting your card used to make the purchase,&nbsp; they give you a "service credit"? Here's a fresh idea, how about asking the customer what THEY WANT before just assuming. </P></BODY></HTML>Sat, 01 Dec 2012 02:00:18 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769735#M8861TC1-USCG-RET2012-12-01T02:00:18ZRe: Samsung S3 for 50 dollars for Black Friday sale but credit card was changed $200+!!https://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769736#M8862
<HTML><HEAD></HEAD><BODY><P><SPAN style="font-family: 'Footlight MT Light','serif'; font-size: 12pt;">Thank you for your feedback.&nbsp; A credit to the customer's credit/debit card is the appropriate choice in this situation.&nbsp; Some customer's issues were resolved before this process was in place and may have been "reactively" compensated instead.&nbsp; </SPAN></P><P></P><P><SPAN style="font-family: 'Footlight MT Light','serif'; font-size: 12pt;">Again, we apologize for the confusion, </SPAN></P><P></P><P><STRONG style="font-size: 12pt; font-family: 'Footlight MT Light','serif';">T</STRONG><SPAN style="font-family: 'Copperplate Gothic Light','sans-serif'; font-size: 10pt;">om</SPAN> <STRONG style="font-size: 12pt; font-family: 'Footlight MT Light','serif';">D</STRONG><SPAN style="font-family: 'Copperplate Gothic Light','sans-serif'; font-size: 10pt;">eaver</SPAN></P><P><SPAN style="font-family: 'Agency FB','sans-serif'; font-size: 12pt;">Social Care ~ Sprint.com Communities</SPAN></P><P><SPAN style="font-family: 'Agency FB','sans-serif'; font-size: 12pt;">Available ~ Friday, Saturday, Sunday</SPAN></P></BODY></HTML>Sat, 01 Dec 2012 02:53:42 GMThttps://community.sprint.com/t5/Devices-Board/Samsung-S3-for-50-dollars-for-Black-Friday-sale-but-credit-card/m-p/769736#M8862tomdeaver2012-12-01T02:53:42Z