The skincare Millionairehttp://theskincaremillionaire.typepad.com/avis_blog/
Winning strategies, creative and practical ideas designed for the Beauty Salons/SPA business.en-US2018-02-02T18:52:35+02:00

http/wwwtheskincaremillionairetypepadcomhttps://feedburner.google.comNew Year Resolutions Are Already Old?http://theskincaremillionaire.typepad.com/avis_blog/2018/02/new-year-resolutions-are-already-old.html
New Year Resolutions Are Already Old?New Year Resolutions Are Already Old?

]]>The Skincare Millionaire2018-02-02T18:52:35+02:00Customer Service Quotes ala Forbeshttp://theskincaremillionaire.typepad.com/avis_blog/2018/01/customer-service-quotes-ala-forbes.html
It is 22:48 AM local time Johannesburg -on my day # 8 of the 365 day challenge (read more ). I am about to complete my daily routines(read more ). So. the new counter for 2018 will accumulate (in few...It is 22:48 AM local time Johannesburg -on my day # 8 of the 365 day challenge (read more ). I am about to complete my daily routines(read more ). So. the new counter for 2018 will accumulate (in few minutes) 800 push ups and 800 sit-ups during the recent 8 days.

I also maintained my 20 minutes morning TM meditation and 5 minutes appreciation routine... I will do my evening TM meditation in a few minutes and celebrate "back to 2018 business" in all important fronts...and go to sleep !!! I find the practice of MEDITATION TO BE thee most important skill to significantly increase ones FOCUS AND CLARITY as well as creativity and overall performance. The second one is DETOX via daily practice of intermittent fasting.

TODAYS POST is about : Customer Service Quotes .........ala Forbes

I increased my (1und1.de web hosting) email storage from 2gb to 10gb. I got a monthly bill of 2.9 EUR and did not pay it as the transaction bank transaction fees are higher than the added service. I got a phone call todays (from 1und1.de web hosting) and they asked me why don't I pay. and I have explained and said that I will accumulate and pay it all together with the regular monthly hosting bill. I also asked why they don't invoice together with the general hosting monthly bill so that I can pay it all in 1 shot. The customer service representative did not hesitate and told me"...I understand, so, in order to try and make it more easy for you...i am giving you a 1 year free service. This will give you a whole year to clean up your email and reduce your mailbox size and it will give you year to think about the service and if you really need it ...."

It is a beginning of a new year. COME UP WITH THE MOST IMPORTANT QUESTION TO ASK about how are you going to boost the customer experience / your customer service. Want to be inspired? read FORBES and read the Forms quotes bellow

FORBES.COM, follow the link to remind yourself about the facts behind best customer service and customer relationship - https://www.forbes.com/sites/ekaterinawalter/2014/03/04/40-eye-opening-customer-service-quotes/#78c5e19f6b7b

Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise:

Make a customer, not a sale. ~ Katherine Barchetti

The goal as a company is to have customer service that is not just the best but legendary. ~ Sam Walton

You are serving a customer, not a life sentence. Learn how to enjoy your work. ~ Laurie McIntosh

Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~Ross Perot

The customer experience is the next competitive battleground. ~ Jerry Gregoire

Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards

Kind words can be short and easy to speak, but their echos are truly endless. ~ Mother Teresa

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

Good service is good business. ~ Siebel Ad

The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. ~ John Russell

Being on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony Allesandra

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. ~ Jerry Fritz

Every great business is built on friendship. ~ JC Penney

If you’re not serving the customer, your job is to be serving someone who is. ~ Jan Carlzon

In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. ~ Doug Warner

Know what your customers want most and what your company does best. Focus on where those two meet. ~ Kevin Stirtz

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. ~ Chip Bell

]]>PeopleProcessSPA ManagementWinning Strategy The Skincare Millionaire2018-01-08T22:54:06+02:00look look at the balloons http://theskincaremillionaire.typepad.com/avis_blog/2018/01/look-look-at-the-balloons-.html
It is 22:48 AM local time Johannesburg -on my day # 7 of the 365 day challenge (read more ). I am about to complete my daily routines (read more ). So. the new counter for 2018 will accumulate (in...It is 22:48 AM local time Johannesburg -on my day # 7 of the 365 day challenge (read more ). I am about to complete my daily routines (read more ). So. the new counter for 2018 will accumulate (in few minutes) 700 push ups and 700 sit-ups during the recent 7 days.

I also maintained my 20 minutes morning TM meditation and 5 minutes appreciation routine... I will do my evening TM meditation in a few minutes and celebrate "back to 2018 business" in all important fronts...and go to sleep !!! I find the practice of MEDITATION TO BE thee most important skill to significantly increase ones FOCUS AND CLARITY as well as creativity and overall performance. The second one is DETOX via daily practice of intermittent fasting.

TODAYS POST is about : distractions ............look look at the balloons

Everyone experienced being a baby or a young child, asking for ice-cream or a candy while the parents tray to avoid and distract the baby instead...the classic distractions were: look look at the balloons ...........look look at the little puppy, or the cow or the bird etc.....WHATEVER IT TAKES IN ORDER TO CREATE THE PERFECT DISTRACTION.....

This is a e-mail that I got fro a very intelligent young lady from Taiwan " Dear Avi,I have a question: I am start reading the book 「Ecological Intelligence」,and I remembered we talked about 「Dr Baumann」products bottles，why there is no recycle system for the brand? I know 「The body Shop」from England 、Kiehl’s from USA，even LANCÔME from France encourage their clients recycle the empty bottles........."

To the point:

Reading the above question: I am not sure what is the exact point? seeing that DR BAUMANN GERMANY encourages its customers to recycle the empty bottles while having the highest interest in environment wellbeing.

Now specifically: about the skincare business. Skincare manufacturer may take advantage on the facts that people don't know and that they don't know about it (that they don't know) ....and distract them from THE CORE IDEA....like a small innocent baby. the innocent customer will ask for:

THE BEST PRODUCT QUALITY (skin compatible and or even skinidentical products)....

THE MOST ANIMAL FRIENDLY PRODUCT QUALITY (products that exclude: TETING ON ANIMALS AS WELL AS exclude the usage of any sort of animal origin ingredient , directly or even indirectly.

So, like a small innocent baby....instead of giving the baby what he / she wants....the innocent baby is distracted by : ............look look at the balloons ............look look we encourage customers to recycle....... ............look look we sponsor ANTI BREAST CANCER ACTIVITIES AND SOCIAL CAMPAIGNS by donation money etc.... ............look look we adopted a dog, a donkey or a monkey.......

It is sort of an epic Hypocrite strategy used to distract consumers that don't know and that they don't know about it (that they don't know) and direct them to .look look at the balloons......look look how we recommend to recycle bottles while we fill them with with ingredients and lotions that causes ecological disasters....

LETS US the people that know stay focus on what matter most (BIONOME SKINIDENTICAL SKINCARE) and NOT ALLOW ANYONE tell us..... look look at the balloons