So after a week of having this phone, i dropped it while pulling it out of my pocket... so i guess about a 3 foot drop... the screen didn't stand a chance on concrete. Didn't think the screen was THIS fragile, as i've dropped my galaxy note in literally the exact same spot with the same circumstances and all i got was a dead pixel on that one.

Funny thing is i'm usually not clumbsy with my phones, yet i dropped both of my favorite phones that i've ever had lol.

It hit perfectly flat on it's face, bounced once and hit flat on the face again.

Another reason to try and protect the screen is, they are extremely hard to source out right now. I'm having the hardest time finding a screen replacement. Everybody says they're sold out or haven't even seen the replacement.

Where did you buy your Nokia from Clove.uk? Also there should be warranty on that device I would e-mail Nokia customer care and see what they have to say.

Lumia 800 should NOT break after dropping it isn't one of the key selling points for this phone is the build quality. I would even tweet Nokia is pretty good at taking care of their customers

I bought it from an independent seller, the phone is from HK.

I tweeted Nokia, they gave me 2 numbers to call, both of which said they can't help me at all. I just got off the phone with Nokia for the 3rd time, they told me they don't sell parts for their phones :dry so they can't help me.

The Nokia forums are the next people to bug about this. One things for sure, I will NEVER buy another Nokia phone after all of this.

Hopefully they help, but I'm not sure it is fair to say that it should not break. It is glass. Yes gorilla glass is stronger, but glad is still breakable. I don't think broken glass is any indicator of overall build quality.

Still think the best approach is in the title of the thread, just don't drop it.

I know plenty of people who routinely drop their phones or toss them down on tables and stuff, makes me cringe just thinking about it. At least one of them knows he's crap at looking after stuff though, so he's rocking some Ł30 handset just in case.

None of that helps the OP, but I thought I'd share anyway. Sorry to hear about your phone, man.

While I am sure that the Lumia 800 shatters easier, I highly doubt that you're making a fair comparison with the Note. If both were face-down drops, it's obvious that the drop will take a larger toll on the bulging screen of the 800.

If I drop my phone and its screen cracks, it means I made a bad drop. My Omnia has pummeled to the ground many times, I'm not cursing at Samsung for my own clumsiness.

Also, why are you blaming this on Nokia? None of these companies ever help you out if you grey import. Didn't you know the risks of buying through unofficial channels?

Wow, I guess I've just been incredibly lucky with mine... Dropped it more times than I can count on several nights out and it's holding up well. It was also thrown from a 2nd story balcony on holiday and it survived. Although it did land on grass that time.

While I am sure that the Lumia 800 shatters easier, I highly doubt that you're making a fair comparison with the Note. If both were face-down drops, it's obvious that the drop will take a larger toll on the bulging screen of the 800.

If I drop my phone and its screen cracks, it means I made a bad drop. My Omnia has pummeled to the ground many times, I'm not cursing at Samsung for my own clumsiness.

Also, why are you blaming this on Nokia? None of these companies ever help you out if you grey import. Didn't you know the risks of buying through unofficial channels?

The reason I'm making a comparison is because the exact same thing happened with both of them. One shattered, one didn't... simple as that.

I'm not blaming Nokia for me dropping my phone, I accept full responsibility with that and wanted to warn everyone else what could happen(look at the thread title). What I AM saying though, is that this is the weakest phone screen I've had, and Nokia cannot direct me to anybody who sells a screen. All they wanna do is say that your phone is not in warranty anymore, call this person and that person and stop calling us about it. All I want to do is purchase a screen for my phone, which is why I'm contacting everyone that I can to try and source one out.

And FYI, something similar to this happened with my buddies HD2 back when it first came out. HTC themselves SENT him a replacement screen. That right there is customer support.

So after a week of having this phone, i dropped it while pulling it out of my pocket... so i guess about a 3 foot drop... the screen didn't stand a chance on concrete. Didn't think the screen was THIS fragile, as i've dropped my galaxy note in literally the exact same spot with the same circumstances and all i got was a dead pixel on that one.

Funny thing is i'm usually not clumbsy with my phones, yet i dropped both of my favorite phones that i've ever had lol.