John Wachira Munyi

Nairobi

Systems / Salesforce.com Developer

Summary

An enthusiastic ICT professional with experience in Server Systems Administration, CRM, ERP Administration and Data analysis / Management. Seeking to succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self development and help me achieve organizational and personal goals.

With a Bachelor’s degree in Information Technology and wealth of industrial experience and on-job training, I’m qualified to meet industry needs.

Work experience

Work experience

Project Services(UNOPS)

Project Services(UNOPS)

Somali Support Secretariat Intern, United Nations Office

Africa Regional Office

SalesForce

Christoffel Blindenmission East & Central-Africa Regional Office, —; Duties and Responsibilities: Maintained all I.T systems within the regional office and related country offices, this includes configuration, troubleshooting, installation and fault detection. Responded to IT support service requests within the regional office and country offices by telephone, email or remote support. Maintain all server system(Mdaemon Mail Server, Win 2003 /08 File Server) and ensuring backups, updates and security patches are done on time. Manage all users' accounts within the Active Directory and all email account within the mail server. Maintain the firewall, network routers, network switches and all network nodes. Train users on Microsoft SharePoint and Microsoft Dynamics(Navision) and any other software that is used within the organization. Oversee IT maintenance and operations at the country offices of Ethiopia and South Sudan. Generating monthly reports in regard to IT system and infrastructure changes implemented. Advise the procurement team with necessary technical specifications during purchase of ICT equipment. Liaising with different focal points within the organization to gather requirements on how to improve the organizations I.T processes. Develop and help implement ICT Strategies, related policies and standards in line with the corporate strategy. Carry out regular seminars and user awareness exercises to raise the awareness of staff to new and more effective easy of working, ICT security issues, new tools and applications available and other useful ICT information. Train and assist partner organizations in developing their organizations online presence. Significant Work Experience

Web Officer

SalesForce

Web Officer/ Administrator; Christoffel Blindenmission Kenya, —; Duties and Responsibilities: administrator Administering SalesForce.com to maintain: users, roles, security profiles, workflow rules, customization, report and dashboard development and support for AppExchange applications. Business Analysis; Gathering, documenting, analyzing and drawing conclusions regarding complex data and information. Defining, creating and running queries and reports. Supporting Executive Management in the development of strategy and Executive-level communications. Process Design/Re-Engineering; Documenting current state and future state processes, systems flows, and data flows. Working with various functions and end users to identify, document and communicate standard business processes as they relate to the platform. Working with management to identify new and creative opportunities to leverage the platform to support additional business processes. Project Management; Providing project management support in accordance with the standards/requirements of the Project Management Lifecycle and System Development Lifecycle. Collaborating with the business units to define project scope, objectives, assumptions, dependencies, value proposition/rationale, and impacted organizational functions and systems. Leading/supporting project management activities and deliverable development including preparation and management of project documents(i.e. Project Plans, Project Status Updates, Issue and Action Item Log, Meeting Agendas, Project Specific Deliverables). Conducting project meetings and facilitating collaborative discussions Preparing and communicating project status updates and issue logs to the Project Sponsor, Change Management, and Executive Management. Collaborating/coordinating with IT in the execution of Quality Assurance(QA) testing in line with project milestones. Developing training plans, materials and documentation for database users; keeping materials up-to-date, and coordinating new user and ongoing training sessions, contributing to user adoption and system value across the organization.

Developer

I.T & SalesForce.com

Developer; SunnyMoney Global, October 2014-Present Duties and Responsibilities: Main Responsibilities SalesForce.com administration and development I.T systems development and system administration Developing the organization's technological capacity Design, develop, test, document, and deploy high quality business solutions on the Force.com platform. Understand and assess the existing system, business needs and challenges Work with the senior management team and operational teams to develop an effective and well-designed system to meet both management and front-line needs. Develop existing user guides and align these with an“ operational handbook” currently in development. Ensure the appropriate administration of the system, including data cleansing where appropriate. I.T Development Work with a range of teams(including at SolarAid) to map existing usage of IT systems Identify and cost out relevant improvements and make appropriate recommendations Work with appropriate teams and any implementing partners to ensure successful delivery of these improved systems Recommends controls by identifying problems in the IT system and writing improved procedures. Defines I.T projects requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. Developing the Organisation's Technological Capacity Keep abreast of new developments and seek out cost effective and scalable solutions to meet SolarAid and SunnyMoney operational needs Make cost-assessed recommendations to the senior management team Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Oct 2014 - Present

Team Leader

UN SalesForce

Team leader for a group of about 50 volunteers, Standard chartered Nairobi Marathon,. I.T department Officer, country offices-Ethiopia and South Sudan, volunteer via UNV online platform.