Customer Support

Sales

If you're a retailer who would like to stock Will & Bear, please email our sales team with the following information: Store Name, Address, Website, Photos of Your Shop, 3 other brands you currently carry:

International Orders

We ship worldwide and to all international destinations. All orders are sent Express and should arrive in most countries5-7 days. International delivery times can vary between depending on your location. See delivery timeframes below for popular locations.

United States/Canada: Express 3-5 working days after dispatch.

New Zealand: Express 3-5 working days after dispatch.

United Kingdom: Express 3-5 working days after dispatch.

Please note these times do not take into account any hold ups in customs, which may sometimes occur.

Tax and Duties, Please note international orders may occur tax and duties by customs in the country where the order is delivered. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.

Exchanges

Australia

Sale Items:

Please consider your purchases carefully as we do not offer refunds, credits or exchanges on change of mind or wrong size purchases on sale items.

Exchange Policy:

We hope you love your Will & Bear hat and want to make sure it fits you perfectly! If you need to exchange for another size we suggest trying some hat fillers first (if your hat is too big). If you still need another size we can offer an exchange. Please follow the steps below to arrange.

Refund Policy:

In the unlikely scenario, you receive a faulty or wrong item we are happy to arrange a refund or store credit. Please follow the steps below to arrange.

We offer exchanges in forms of credit notes for you to use to repurchase a replacement product of your choice.

Will & Bear will cover the return shipping cost through any Australia Post outlet. We will forward you a return postage slip. You will need to repack your hat in its original packaging, print out the postage slip, attach slip to the box & lodge at any Australia Post Outlet.

Please note goods will be assessed by Will & Bear to confirm they are in original condition prior to exchange/return being accepted.

Timeframes:

Please allow up to 5 days for processing after goods delivered to our warehouse.

Please allow up to 24 business hours for your postage return label to be assigned to your return once you have started the process.

Please take note of the information below:

Returns requests must be made within 30 days of order date.

Refunds are only issued in cases of faulty items, credit notes are available for change of mind returns

There is no returns or refunds on sale items

Any further postage, fees, duties and taxes are the responsibility of the customer

Goods must be in original condition Item(s) must be unworn, unwashed with original tags

Further postage costs are the responsibility of the customer

Returns: Customers will be issued a credit note once goods are received and verified by our warehouse.

Refunds: Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.

International

Sale Items:

Please consider your purchases carefully as we do not offer refunds, credits or exchanges on change of mind or wrong size purchases on sale items.

Exchange Policy:

We hope you love your Will & Bear hat and want to make sure it fits you perfectly! If you need to exchange for another size we suggest trying some hat fillers first (if your hat is too big). If you still need another size we can offer an exchange. Please follow the steps below to arrange.

Refund Policy:

In the unlikely scenario, you receive a faulty or wrong item we are happy to arrange a refund or store credit. Please follow the steps below to arrange.

We offer exchanges in forms of credit notes for you to use to repurchase a replacement product of your choice. Your credit note will cover your hat purchase price and your original shipping costs. Return postage charges are the responsibility of the customer.

You will need to repack your hat in its original packaging, and ship it back to our warehouse (address details are provided when completing the returns info through the returns portal.) Please keep your tracking information.

Please note goods will be assessed by Will & Bear to confirm they are in original condition prior to exchange/return being accepted.

Timeframes:

Please allow up to 5 days for processing after goods delivered to our warehouse.

Please take note of the information below:

Returns requests must be made within 30 days of order date.

Refunds are only issued in cases of faulty items, credit notes are available for change of mind returns

There is no returns or refunds on sale items

Any further postage, fees, duties and taxes are the responsibility of the customer

Goods must be in original condition Item(s) must be unworn, unwashed with original tags

Further postage costs are the responsibility of the customer

Returns: Customers will be issued a credit note once goods are received and verified by our warehouse.

Refunds: Customer will be issued a refund once goods are received and verified by our warehouse for any refunds due to faulty goods only.

Terms & Conditions

Currency and Pricing

All transactions are processed in the currency shown on the shop and product pages.

Copyright

The contents of our website and the site as a whole are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.

You may download or copy the contents and other downloadable materials displayed on willandbear.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of this site.

Security

When purchasing from Will & Bear your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at hello@willandbear.com.

Journal

We exist to inspire a life lived outdoors and a deeper connection to our environment: Mens, women's, and kids hats designed in Australia, handmade for the world with a strong focus on sustainability. From wide brim wool fedoras, summer straw, vintage-inspired baker boy caps and dad caps to wool beanies, outdoor headwear, or that perfect vacation hat, there’s a hat for everyone and every adventure. Handmade from natural fibers to last the longest journeys. One Hat Sold, Ten Trees Planted. #hatsfortheroad