hp-share-print-widget-portlet

HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Use the following guidelines to make sure that the paper you are using is appropriate for the print job. If it is not, reload the product with an appropriate paper type.

note:

See the specifications for your product for specific paper types that the product supports.

Load the paper print side down in the input tray. Many papers have printing and nonprinting sides.

Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

Use the correct paper type for your project. For everyday documents, plain paper works well. For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

Try using a different paper. Paper that does not accept ink well is also prone to print defects. HP designs ink and paper to work together.

Do not leave photo paper in the tray for more than 5 to 30 minutes. Only leave photo paper in the tray when printing. Store the photo paper in a resealable bag when not in use.

If photo paper is left in the tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

note:

Inappropriate paper usually causes vertical streaks in printouts (or, if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.

Examples of horizontal streaks and vertical streaks in the printout

Figure : Horizontal streaks in printout

Figure : Vertical streaks in printout

Continue with the following troubleshooting steps if your printout contains horizontal streaks or other print quality issues besides vertical streaks.

Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue.

After trying the preceding guidelines, try printing again.

If these steps resolved the issue, you do not need to continue troubleshooting.

In general, if the product and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Review the following table for examples of defects that can exist on a diagnostic report. The following examples are not inclusive, but tend to represent the most common issues.

Examples of defects on a diagnostic report

Defect

Example

Description or cause

Broken lines in grid patterns

Problem with the ink nozzles

Faded or nonuniform colors in the color blocks

Depleted cartridges, or ink mixing together

Track marks or ink smears in the text

Fibers or other debris on one or both of the cartridges

The color blocks are streaked or lined

The cartridge might be running out of ink or the nozzles might be clogged

One or more of the colored blocks is missing entirely

All colors printed - no missing colors

Yellow missing - the color cartridge is not printing correctly

The cartridge is out of one color of ink or the ink nozzles might be clogged.

If you see no defects on the diagnostic report, the print mechanism and ink supplies work correctly. If printouts are still unsatisfactory, try these general print quality guidelines, and then do not continue the troubleshooting steps in the remainder of this document.

Make sure that the image you are printing has sufficient resolution. Images that have been enlarged too much might appear fuzzy or blurry.

If the problem is confined to a band near the edge of a printout, use the software you installed with the product, or another software program to rotate the image 180°. The problem might not appear on the other end of the printout.

If you see one or more of these defects on the diagnostic report, continue to the next steps.

Follow these steps to replace the problem cartridge if you saw defects on the diagnostic report and the preceding steps did not resolve the issue, even if the cartridge is not low on ink. The problem cartridge is the one that printed the defects on the diagnostic report as described earlier in this document.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.

If the steps above have not solved the problem, see the steps at the end of this document to service the product.

note:

Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Use the following guidelines to make sure that the paper you are using is appropriate for the print job. If it is not, reload the product with an appropriate paper type.

note:

See the specifications for your product for specific paper types that the product supports.

Load the paper print side down in the input tray. Many papers have printing and nonprinting sides.

Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.

Use the correct paper type for your project. For everyday documents, plain paper works well. For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.

Try using a different paper. Paper that does not accept ink well is also prone to print defects. HP designs ink and paper to work together.

Do not leave photo paper in the tray for more than 5 to 30 minutes. Only leave photo paper in the tray when printing. Store the photo paper in a resealable bag when not in use.

If photo paper is left in the tray for too long, a reaction between the paper rollers and the photo paper might occur. This can result in lines or marks on the printed photo.

note:

Inappropriate paper usually causes vertical streaks in printouts (or, if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.

Examples of horizontal streaks and vertical streaks in the printout

Figure : Horizontal streaks in printout

Figure : Vertical streaks in printout

Continue with the following troubleshooting steps if your printout contains horizontal streaks or other print quality issues besides vertical streaks.

Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue.

After trying the preceding guidelines, try printing again.

If these steps resolved the issue, you do not need to continue troubleshooting.

Click the Color Options pop-up or tab if it displays. If you want color printouts, make sure that Grayscale is not selected. If the option does not display, it is not available for the printer.

note:

To save these settings for future print jobs, choose Save in the Presets menu, and then name the new preset. If multiple printers are installed, open System Preferences, and then click Print & Fax, Print & Scan, or Printers & Scanners. Set the Default Printer to Last Printer Used.

If these steps resolved the issue, you do not need to continue troubleshooting.

If your product is connected to a network, follow these steps to print and evaluate a diagnostic report, and then troubleshoot any defects. If your product is not connected to a network, skip to the step in this solution to clean the cartridges using an automated tool.

In general, if the product and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.

Review the following table for examples of defects that can exist on a diagnostic report. The following examples are not inclusive, but tend to represent the most common issues.

Examples of defects on the diagnostic report

Defect

Example

Irregularly streaked or faded color bars

Ragged color bars

The color bars are streaked with another color

The color blocks are have consistent white streaks

Smeared large text

Ragged large text

Jagged large text

Jagged alignment patterns

Completely missing colors (no black for instance)

Page is nearly or completely blank

If you see no defects on the diagnostic report, the print mechanism and ink supplies work correctly. If printouts are still unsatisfactory, try these general print quality guidelines, and then do not continue the troubleshooting steps in the remainder of this document.

Make sure that the image you are printing has sufficient resolution. Images that have been enlarged too much might appear fuzzy or blurry.

If the problem is confined to a band near the edge of a printout, use the software you installed with the product, or another software program to rotate the image 180°. The problem might not appear on the other end of the printout.

If you see one or more of these defects on the diagnostic report, continue to the next steps.

Follow these steps to replace the problem cartridge if you saw defects on the diagnostic report and the preceding steps did not resolve the issue, even if the cartridge is not low on ink. The problem cartridge is the one that printed the defects on the diagnostic report as described earlier in this document.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.

caution:

Do not touch the copper-colored electrical contacts or the ink nozzles on the cartridge. Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality.

Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the product, and then slide the cartridge into the empty slot.

Insert the color cartridge in the slot on the left.

Insert the black cartridge in the slot on the right.

Follow the steps in 'Solution six, Step five: Align the All-in-One' of this document to align the product.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.

If the steps above have not solved the problem, see the steps at the end of this document to service the product.

note:

Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.

Follow these steps only if the preceding troubleshooting sections instructed you to do so.

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.

Contacting HP for service in all countries/regions except Asia Pacific.

If you completed all the preceding steps and your product still has an issue, service the product.