Cons:
Only at nanging airport they dont’t have Check through baggage all the passenger have to pass immigration and custom to get baggage and recheck in over ticket counter
again they informed that they don’t have transit hall at this airport so for transit destination try not to use nanging airport

PVG

ORD

Okay 5.6

Pros:
The ticketing and boarding process went well.

Cons:
The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

YVR

NKG

Excellent 8.0

Pros:
Flight was comfortable and we were well looked after by the crew. Several meals and beverage services throughout the flight.

Cons:
N/a

LHW

PVG

Excellent 8.6

Cons:
No earplugs, TVs are too far away to read the English subtitles.

JFK

PVG

Excellent 8.3

Pros:
Excellent, fully reclinable seating in business class, along with superior service

Cons:
Limited and relatively poor selection of movies and music on offer

Cons:
Please contact me-I was in a car accident on way to airport and was in hospital-missed flight-too another flight next day-would like a refund

SAN

NRT

Okay 4.0

Pros:
Sturdest were very kind

Cons:
There was 2 choices for food either pork or chicken
But when I asked for chicken they told us no more chicken
Then they took the pork from the tray and I had to eat the rest without the main course.
Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents.

ORD

NRT

Good 6.0

Cons:
More movie selections

ORD

NRT

Excellent 10.0

Pros:
Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight.

Cons:
Horrible and first flight was 1h45min late which made me miss my connecting flight. The transit airport was also a horrible experience to spend many endless hours in.

HUX

MEX

Excellent 8.0

Pros:
It was a basic flight. Their check in system was down so they had to hand write boarding passes and baggage tags. They were professional and patient even when a customer started cursing because his bags could not be checked all the way to his final destination due to the computer issues.

MEX

SEA

Excellent 9.3

Pros:
very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!

Cons:
one more pass through cabin with a snack on the 5 hour flight would have been nice!

Cons:
Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.

MNL

PEK

Good 7.6

Cons:
Food

NKG

PEK

Excellent 9.3

Pros:
The crew are very helpful. Services are very good.

MNL

PEK

Excellent 9.0

Cons:
Crowded seat. But what do I expect with the price I pay?LOL. Otherwise the crew made our flight safe and that’s the number 1 important. Thanks.

CTU

PEK

Good 6.0

Pros:
Crew was friendly and spoke English. Boarding was timely.

Cons:
The food was the same on the flight to and from. Also was warm, not hot.

Cons:
After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach.

LAX

HKG

Good 6.6

Pros:
Crew was good

Cons:
Food was not good

HKG

BOS

Good 7.6

Pros:
Great crew and service

Cons:
No good beer selections and the water had a bad taste l.

BKK

HKG

Good 7.6

Pros:
Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia.

Cons:
I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance.

Pros:
And i got it 2 days later.
I had to buy a lot of items which were in my suitcase
The returning of the suitcase was awfull.
In tge end after many phone calls I received it
On the 18/12 evening, 2 days after my landing

SFO

AMS

Mediocre 2.0

Cons:
The flight was cancelled and had to be rerouted on United Airlines.

Pros:
The food is better than United, and the flight attendants were nice and professional.

Cons:
The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka.
Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases.

FCO

ICN

Excellent 8.0

Pros:
Good entertainment selection! Pretty up-to-date movie list, as well as music albums. I liked the food selection as well.

Cons:
Quite a tight squeeze, but bearable.

ICN

DAD

Okay 4.6

Pros:
n/a

Cons:
More subtitled movies in English.

ICN

HAN

Excellent 9.3

Pros:
Same as above

Cons:
Same as above

ICN

LAX

Good 6.3

Pros:
Plane was on time and crew was courteous

Cons:
Crew didn't come through the cabin enough to offer water and drinks.

Pros:
Service counter staff was helpful to confirm seating although I did not like being put on standby. This happens too often with Air Canada.

Cons:
Stop the overbooking!!!!!

HNL

YVR

Excellent 8.6

Pros:
Crew, seats and entertainment.
Unfortunately a rude passenger in front that put their seat back too far and refused to compromise so didn’t have much leg room over a 6 hour flight.

Cons:
Ran out of half the food options halfway down the plane.

YVR

MEL

Good 7.0

Pros:
Crew amazing

Cons:
Nothing to do with the airline - a bit rough

SFO

YYZ

Excellent 10.0

Pros:
Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538!
How do they do it?

Cons:
I was not able to select my seat and do the online checkin. The flight was delayed therefore I missed my connecting flight to final destination. As result the flight took longer than expected

AKL

CAN

Excellent 8.0

Pros:
I was expecting less and China Southern delivered a very good experience on their.international flight from Auckland to Guangzhou. I was able to meet up with my son who flew them from SFO and fly on to Cambodia together. Guangzhou airport is stellar, clean, spacious, and transit was comfortable. Will flutter again with confidence.

Cons:
Flying as a Canadian via China right now NOT RECOMMENDED! If you fly into China on China Eastern and continue with that airline for your transfer to another country, they seize your passports and keep you segregated from everyone else. Law, supposedly. Took us hours to get to our connecting flight.

PVG

JFK

Excellent 10.0

Pros:
Left the airport on time, arrived on time, good flight, good service onboard.

PVG

JFK

Excellent 8.0

Cons:
It would be appreciated if the movie were more updated.

CTU

PVG

Excellent 9.3

Pros:
Amazing crew for such a long flight. Nice to get fed too.

Cons:
On line check in could have been simpler

PVG

SFO

Good 6.0

Pros:
Price

Cons:
This was my 2nd international flight with China Eastern Air. Both were delayed out of SFO because they didn't have planes. I missed my connection (even though I had a 4 hour layover)

Pros:
everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!

Cons:
nothing!

KIX

LAX

Excellent 10.0

Pros:
JAL flights to LAX are always great.
Good food too.

NRT

SAN

Mediocre 2.0

Pros:
Kind and courteous staff

Cons:
A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment.
Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it.
Unfortunately the staff never came and try to talk to them about this issue
Most of the people including several senior citizens looked angry and frustrated.

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