No, unfortunately not. Some surfaces, such as loose gravel and grass, can be difficult to manoeuvre over and a loss of traction may be experienced. Extra care and consideration should be taken before you decide to drive your wheelchair over such surfaces. Sand is not a suitable surface for a wheelchair at all due to the loss of traction that can occur and the potential damage to the wheelchair bearings and/or the motors. Please read the wheelchair manufacturer’s instructions for further information.

No. It is not permitted to carry out any modifications to the wheelchair, either by yourself, your carer or your family member. If you feel your wheelchair needs any adjustment, please contact your local customer service team.

Yes. However, so that we can offer you the best possible service, we recommend that you call your local customer service team in advance, so that we can make sure that the most appropriate member of the team is available to help you.

Should you drop into one of our service centres without making, or being offered, an appointment, the most appropriate member of the team might not be available to assist you.