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How can we help you?

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My driver's info didn't match the app

One of our security and safety policies is to require all driver partners to immediately update their personal information and vehicles with Grab if any changes are made.

The driver's partner may only use vehicles that match the vehicle's information and description in the Grab application.

We encourage you to cancel an order if the data or information of the driver's partner who picks up is different from the order in the application (ex: different license plate, uneven face, different vehicle type, etc.)

Let us know, even after you have rated your driver if your driver's info didn't match the app.

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Thank you in advance for your feedback. We are listening.

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Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.