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Product Support Specialist - TemporaryZoom Information

THIS JOB HAS EXPIRED

At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

ZoomInfo employees receive a generous benefits package, and enjoy working with and learning from the best and the brightest in our dynamic industry. We recognize and reward outstanding performance, and encourage growth. So whether you?re right out of school or at the height of your career, come join our winning team!

Responsibilities

Our Product Support Specialist will be responsible for addressing product and technical questions via email, phone and web chat for ZoomInfo?s suite of products including Pro and Community Edition.

You?ll respond to inquiries about the ZoomInfo database and train customers to make effective use of our products. The role is essential to our sales process as well as ongoing client relations so you'll lead phone-based training sessions to ensure clients receive immediate ROI using our products.

Basically, you'll be ultimately responsible for making our clients incredibly satisfied with their ZoomInfo experience.

ZoomInfo's products solve practical business problems, so you should have a good understanding of business concepts to help our clients. Some of these folks - and we love them all dearly - are not entirely technical, so you'll need to know how to explain difficult concepts to non-technical people.

Requirements

1-3 years customer support and/or training experience in the Internet software or content space
Experience with high volume call/email support role
Ability to work with multiple applications simultaneously
Strong technical problem solving skills
Top notch communication skills, both written and verbal
Experience with MS Office- Excel, Outlook, Word and PowerPoint
Highly organized
Passionate about providing phenomenal customer experiences
Internet savvy - experience using search engines and navigating the web
Patient, upbeat
Team player-working closely with sales organization daily
This is a temporary position that will last approximately six months, with the potential to become regular full-time.