McCarthy & Stone

Since 1977, McCarthy & Stone has built up an enviable reputation for developing retirement properties throughout the UK.

The company is currently the largest developer of privately owned retirement properties and has built more than 45,000 apartments nationwide.

McCarthy & Stone places the needs of its customers at the forefront of its business, whether it’s retirement living or assisted living. The company has developed services that will help homeowners enjoy a better retirement and this is why the McCarthy & Stone name has become synonymous with retirement properties.

This year marks the ninth year running that McCarthy & Stone has been recognised with a 5 Star Customer Satisfaction Award. McCarthy & Stone received the important accolade from customers through its independent customer satisfaction surveys which are undertaken by the Home Builders Federation (HBF) and The National House Building Council (NHBC) and audited by the University of Reading. McCarthy & Stone is the only UK house builder to win the 5 Star Award each year since the awards were established in 2005.

The 5 Star Award is one of many awards won by McCarthy & Stone, as the company has previously picked up a number of NHBC Pride in the Job Awards, as well as a 50+ award, a Digital Impact Award, a Transform Award and a Housebuilder Award. In addition, McCarthy & Stone recently picked up a Malvern Civic Society Award for its Cartwright Court development.

As a forward thinking company McCarthy & Stone considers every decision it makes carefully. It is this commitment to service which has ensured that the company leads the way in its approach to customer service.

A spokesperson for McCarthy Stone, said:

“Property development is at the heart of our business, but as the needs of our homeowners have changed, we’ve developed other services to meet them. We now manage all our new developments nationwide. Our professional, efficient and cost effective service provides customers with a safe, friendly and comfortable environment that they can call home.

“In all our new assisted living developments we provide a range of flexible care and support services in partnership with Somerset Care Group, a large and hugely experienced not-for-profit care operation. We call it YourLife Management Services. We’re here to make sure customers lead a life that is comfortable, enjoyable, independent and fulfilling in their own home.

“Our sales team is trained to handle every aspect of selling, buying and moving. We can support customers whether they are switching from their family home to one of our apartments, or whether the time has come for them to sell their McCarthy & Stone apartment. We also offer a free benefits advisory service to help customers understand which benefits they are entitled to, and how much financial support they can expect to receive.

“For every decision we make, we ask ourselves whether it’s good enough for our own parents. That’s why we lead the industry in customer satisfaction.”