January 15 - 18, 2019 | JW Marriott, Nashville, TN

CCW Nashville Report: Navigating Customer Contact Buzzwords

Industry events are known to overuse buzzwords. But we all know there are substantial reasons why this industry language exists. We asked members of our advisory board to pick 3 words that resonate with their organization to dispel the “buzz” associated with these words and get to the core of what they mean from their own unique perspective. Take a look at what those words mean to their organization, why this is something they're investing in and the active projects at their organization that are surrounding these buzzwords.

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