If you purchased online, please complete the form below noting the email address you used when you purchased the software. If you purchased through a reseller, you will need to contact the reseller to recover your license.

At Telestream, we strive for your complete satisfaction. If you are not completely satisfied with any Desktop Application you purchased from our online store, we are happy to offer a 100% refund within 30 days of purchase. Please fill out our Refund Request form.

Once your order has been completed, please contact pay@avangate.com with your order number and Tax Exempt/Vat Tax ID. Our ecommerce partner, Avangate, will refund your tax within 3-6 business days. Please be sure to order using the same company name that appears on your VAT Tax ID certificate.

Note: If this is not a sufficient process for you, you may purchase your software from a Desktop Products Reseller who will be able to process a sale for you without tax.

Due to the number of operating systems, hardware manufactures, and driver versions it is impossible to qualify all Camera’s and capture devices. If you don’t see your camera listed on our website you have we offer two recommendations.

Test your camera, in most cases, if the operating system recognizes the card/camera and other applications (such as QuickTime, or windows media player) can see the device video and audio, it is likely to work within Wirecast.

Go to our Wirecast Forum and ask other users if they use the camera that you own or wish to purchase.

Although many screen capture programs function by designating a recording area, ScreenFlow does not. ScreenFlow captures the entire screen and all of its contents. This enables you to make use of the entire screen during the editing process in post-production.

When using a program which designates a recording space, you may unexpectedly move outside of this space due to a menu option or pop-up. If your recording space is preset, there is no way to recover this lost information. With ScreenFlow's reliance on post-production editing, you can move outside your area of focus when necessary.

If you are recording a small video area and you are concerned that a full screen recording will take up unnecessary disk space, ScreenFlow's adaptive recording method captures minimal information on parts of the screen where there is no action, so this has very little effect on file size.

Features: Because of Apple's Sandboxing restrictions, there are a few features that are we cannot make available in the Mac App Store version of ScreenFlow.

Dynamic Update of linked media

Export to Windows Media format

Pricing of Upgrades: Currently, paid upgrades are not possible on the Mac App Store, so we cannot provide the same upgrade pricing to Mac App Store customers that we provide to those who purchase on the Telestream web store. The upgrade price to ScreenFlow 4 for Telestream.net customers is $29. Mac App Store customers have the option of transferring their license to a Telestream license to get that upgrade pricing, or paying full price for ScreenFlow 4 on the Mac App Store.

Pricing: On our website, the price of ScreenFlow is USD $99. Our web store has a process that converts that USD price to local currencies daily. On the Mac App Store, we choose "Pricing Tier" 60 for our application, which is $99.99 USD. The App Store then converts that to local currency also.

Releases: If you buy from our website, you will often get software updates sooner. We have more control of releases on our website. When we have a new release/software update, we will generally upload it to our website immediately, and also upload it to the Mac App Store. However, the App store has an approval process that is out of our control. We have found that it takes anywhere from a few days to a few weeks for our app to be approved once uploaded.

Software bundles: We have more flexibility on our website, and may sometimes offer bundles for a discount. The app store does not give us the flexibility of doing that.

Licenses: Licenses purchased on our site allow for 2 activations. Those bought on the Mac App Store allow you to use the software on any Mac you use.

Update notifications: One of the advantages of using the App Store for many people is the ability to consolidate all app purchases into one location, which makes it easy to see when updates are updates. If you purchase from our website, your ScreenFlow application will alert you when there is an update when you open your app.

Flip4Mac is the official Windows Media plug-in on the Mac—supported and hosted by Microsoft. This collection of QuickTime™ components allow you to easily play, import, and export Windows Media® files. Flip4Mac can be used with most of your favorite QuickTime applications including Flip Player, Microsoft PowerPoint, Apple Keynote, iMovie, QuickTime Player and Compressor. Flip4Mac also works with Safari, Firefox and Chrome web browsers.

Flip Player is an extremely versatile multimedia player. You can play everything QuickTime supports by default such as MOV and MP4/H.264/AAC (.wmv through Flip4Mac). Flip Player supports the most popular formats on the Internet for news, sports, education, movie trailers, and other entertainment.