Share learnings with your customers

Key Performance Indicators

Improves retention by providing relevant context to all customer-facing teams

Improves efficiency by reducing the time spent gathering information

Online Employment Website Builds A New Home for CSMs and a Single View of Their Customers

This Online Employment Website used the Gainsight Elements framework to advance their Customer Success Maturity. This case study focuses on their adoption of the Customer 360° View Element, which was customized from Gainsight’s prescriptive approach to address the specific needs of the company.