A blog covering all aspects of ICT Enhanced Learning and Teaching (ICTELT) where the focus lies on ways of scaffolding and empowering learners.
I am a strong advocate of the potential of Web 2.0 and social learning to empower learners from all walks of life and cultures.

Friday, June 24, 2016

“I realize that I am more inclined to coach women. I have recently become aware that, although I have two sons and a great husband, all of whom I have close and cherished relationships with, I am not in a man’s life or a man’s body or brain. I cannot view the world from their perspective and experience.

Because I have no brothers, a struggling first marriage and am sometimes very surprised by a male perspective on things, when my husband and I were first together, I often “interviewed” my husband about a man’s perspective on things so I could learn. That being said, I notice that most women – including me, are more emotional and more easily connected to spirit or a spiritual perspective. I have a different experience of the world just because I have different cultural biases, a different functioning body, I use makeup, I wear dresses and skirts not just pants, the media sees me differently, etc. I think it’s safe to say there are some gender differences even if they are culturally stimulated.

So I tend to have female clients with some notable exceptions like a single parent father with a child and a female ex- to deal with. I know that I am more drawn to talk about certain things with women – sex, feelings, even business perspectives. I am not saying one is better than the other for a woman. Just different. I often have had some great short-term coaching from my husband and occasionally some other male coaches but most likely I’d never hire a male coach for an on-going experience. I need a women’s coach.”

I must admit to having quite a visceral reaction to the post I have quoted from above. As a woman I could never assume to know what a ‘man’s’ perspective is (if there were such a thing), just as I can’t assume I know any other human’s perspective of life and their place in the world. One of the joys of mentoring and coaching is that I am constantly surprised by my mentees’ and coachees’ viewpoints - but not more by one gender than the other.

I see my coachees and mentees as whole, culturally shaped, human beings who may or may not identify as male, female, transgender, androgynous, or bigender. People vary in their emotional and spiritual engagement during our sessions - with tears, for example. I also work mainly online, so I am unsure whether my my coachees and mentees are wearing makeup and I cannot see the clothes they are wearing. The subjects covered are varied and diverse, and do not appear to be gender specific. My role, I feel, is to respect each person - to listen to them, try my absolute best not to make assumptions, and to let them ‘take me’ where they need to go.

I have no personal preference for male or female coachees and mentees, nor for my own coaches and mentors. I have a preference for a coach or mentor who is non-directive, has a developmental approach, and asks really powerful questions - something I have experienced with males and females.

The research still isn’t available to say whether the human brain is ‘gendered’, and the most reliable evidence we have “suggests that both males and females share the same neural circuitry, but use it differently” (Stix, 2015, n.p.). Neuroscientists have found “few differences: more neurons or more neuronal spines here and there in one sex or the other, with great variations from one individual to the other but that’s about it” (Stix, 2015, n.p.).

So, I feel, while we are, for certain, shaped by our society and our culture - and how we perceive ourselves within a range of contexts impacts how we live our lives - when it comes to coaching and mentoring an attempt to make generalisations based on gender are not helpful. In fact, in some cases, they can reinforce damaging stereotypes.

Thursday, June 16, 2016

Most of today’s leaders are expected to deal effectively with people ́s motivation and be able to inspire them to their best performance. An essential part of this is fostering the courage to act, develop new ideas, take risks, and “make the changes that we know in our hearts are essential and right in the world” (Robertson, 2015, p. 15), and a strong coaching relationship is one way of supporting employees to do this. As such coaching skills need to be an integral part of any modern manager’s toolkit.

However, sometimes coaching in an organisation will also have a negative reputation because, for instance, managers have previously used it as a performance management tool, rather than as a genuine way to support employees’ professional learning and development. In these cases there will need to be a concerted effort to reframe coaching to help ensure it is perceived positively, and part of this is likely to be supporting managers to develop their own coaching skills.

One of the first considerations is that, by definition, a manager is not ideally placed to work as a coach for someone who is reporting directly to them. Robertson (2015) advises that vulnerability, power relations or conflicts of purpose “can adversely affect the relationship. But these tensions are not insurmountable if the relationship is sensitively negotiated and understood” (Robertson, 2015, p. 12).

A coaching manager will need to be a coachee themselves prior to taking on a coachee of their own. They will also need the ongoing support of their own coach to help them continue to develop strong coaching skills, and to use integrity and patience to build the trust with the coachees on their team. A coaching manager’s “ability to deeply listen is just as important as asking the questions that count” (Robertson, 2015, p. 12), especially where the goal is to ensure the coachee feels “sufficiently safe to move away from covering up any perceived areas of weakness” (Robertson, 2015, p. 12). Over time, as the coaching relationship matures, ultimately both the coaching manager and the coachee should become more aware of shifts in perspectives and thinking, “eventually introducing conflict to promote self-examination and further development of alternative perspectives” (Stokes, 2011, p. 8). Other factors Stokes (2011) identified as critical to the relationship were motivation, recognition and celebration of positive growth, and the provision of “a mirror… to extend the...[coachee’s] self-awareness” (Daloz, 1986, in Stokes, 2011, p. 8). These factors help a coaching manager and coachee watch for indications “that the relationship may be transformative and growth producing for both partners” (Stokes, 2011, p. 8).

Whilst the primary purpose of a coaching relationship is to help the coachee, nevertheless usually both the coaching manager and the coachee gain from the experience. For instance a coaching manager is likely to find that there is real satisfaction in helping another person to learn and grow in confidence and self-esteem, while they also practise and enhance skills, such as the ability to listen and question, to support and challenge, and to be non-directive and non-judgmental (Manukau Institute of Technology, 2009). Listening to the coachee can provide a fresh perspective and range of insights into an organisation’s culture and way of working, as well as the products and services they provide (Manukau Institute of Technology, 2009).

As indicated above, coaching managers play a fundamental part in building the future capability of employees and the organisation in which they both work, particularly by helping some of its talented professionals develop further than they might if they were not involved in a coaching relationship. As such, a coaching manager can support their coachee to:

learn by reflecting on their experiences

develop their confidence and professional skills

work on tricky or challenging relationships

identify areas that they would like to develop in their practice, and to set SMART goals

increase their ability to take responsibility for own decisions

identify professional and/or interpersonal skills they would like to develop

plan - a project, their next steps, and/or their career

develop their own leadership skills, and be comfortable working within an organisation where delegation is the norm

enhance business efficiency / processes

(Adapted from Manukau Institute of Technology, 2009)

Some of the practical ways in which coaching can be applied in modern management are by:

providing coaching as a part of every employee’s work, especially for Generation Z, to help meet a need for one-to-one support and development. Coaching sessions would be scheduled in advance, regular, of a high priority, and illustrative of the importance the coaching manager gives to them.

supporting coaching managers to work consistently with coachees on their specific skills (and confidence), in part through the development of professional learning plans. The plans would be discussed and negotiated with all members of their team, and there would be sufficient structure to help ensure that milestones were identified and measurable, and scheduled in a way that ensures regular feedback. Feedback might be via multimedia, as well as during coaching sessions. A coaching manager’s approach would need to be flexible so that the tone and approach match each team member’s needs and expectations.

using coaching to make the most of the enthusiasm and commitment of all employees (in particular Generation Z). A coaching manager would available to help support emerging leaders and champions, who are seen as having the potential to go far in an organisation. They could be encouraged to take on leadership roles. Initially, these might be around, for instance, ‘passion projects’, initiatives with ‘an impact’, projects that would help enhance multicultural perspectives and practices within the company, or sustainable working within the company.

helping an employee who is technically very capable but struggling to develop effective ways of integrating this into their professional practice, especially while interacting with customers. Regular feedback and monitoring of progress toward SMART goals would be part of the coaching manager’s role. The coaching manager would also make sure that positive feedback was given frequently, and was as objective as possible by removing the ‘personal’, while also ensuring that it was relevant.

ensuring that an employee feels supported as they work on tricky or challenging professional relationships, within the business as well as with clients. The coaching manager would need to listen as much as question to help the coachee feel heard in regards to their experiences, while also supporting the coachee to develop their own solutions and strategies.

building a culture where taking risks, and learning from mistakes is welcomed and a part of the company culture as well as part of the healthy coaching relationships. When mistakes were made, the managing coach would ensure that the coachee reflects critically, ‘owns’ the learnings, and identifies next steps. This would help ensure that the managing coach’s role remains (and is perceived as by their team) formative in focus.

assisting someone who has recently joined the organisation, or taken on a leadership role, to find their feet. A coaching manager’s role would be to help the coachee identify the skills and knowledge that would help them find their place and grow in the organisation. In part this would be through the coaching manager’s own extensive knowledge and experience of the organisation’s culture, processes, products and services.

encouraging team members who have a tendency to under-perform to develop their awareness of this, and (where the employee is coachable - i.e. willing to learn and change in a coaching relationship) motivate them to change their behaviour. A coaching manager’s role would be to support the coachee to reflect on their practice, how they are interacting in the team and with customers, and ensuring that the coachee outlines their own goals, actions, and ways of evaluating success. The coaching manager would then need to follow up frequently, and to identify if the coaching was not working.

If people “learn best when they see a practical application of the new knowledge / skill in their job and / or daily life” (Southern Institute of Technology, n.d.), coaching can enhance this tendency by helping an employee develop conceptual connections and explore implications for their team and the wider organisation. The long-term nature of the resulting changes can make a large-scale impact on how well an organisation functions, how content the workforce feels, and in turn, how much their customers value it. As such, coaching managers play an essential part in helping to ensure an organisation’s efficiency and profitability.

About Me

I am an Education and eLearning Consultant with, and Director of, Ethos Consultancy NZ. I am also an experienced (virtual and face-to-face) coach and mentor (business and education sectors).

I have a keen
interest in all aspects of ICT enhanced learning and teaching where the focus lies on ways of scaffolding and empowering learners. In
particular, I am interested in the way that creative, blended
approaches to Professional Learning and Development can create trust,
rapport and encourage reflective practice. As such, learning is
approached from facilitation, design, evaluation and assessment as
opposed to the tools and what they can offer.

I am a strong advocate of the potential of Web 2.0 to empower
learners from all walks of life and cultures, especially after my
experiences working for 6 years in the Middle East. In particular, I am
interested how ePortfolios can be used in the Vocational Education and Training sector (especially
where Literacy and Language challenges are faced), in Recognition of
Prior Learning, and in authentic, applied assessment.

Following research informed approaches
and design, I apply a qualitative, iterative process to evaluate the
effectiveness of interventions, programmes and tools, encouraging
learners' voices and input from all stakeholders.