Terms and conditions of use

This page explains the general terms and conditions you are agreeing to when you use the Oil & More website - oilandmore.co.uk (“the site”) or make a purchase from the Oil & More store. Please take time to read these points carefully:

1. SCOPE OF SITE The information and products on the site are directed solely at individuals who access the site from within the United Kingdom . Oil & More makes no representation that any product referred to in the site is appropriate for use, or available, in any other countries. Those who choose to access this site from other countries are responsible for compliance with local laws if and to the extent local laws are applicable.

2. OUR CONTRACT WITH YOU Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and both parties submit to the non-exclusive jurisdiction of the English Courts.

3. SITE CONTENT We have taken every reasonable care in the preparation of the content of the site. However we cannot guarantee uninterrupted access to the site and so cannot guarantee that the information will always be completely up to date and free of errors. To the extent permitted by applicable law, Oil & More disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on the site and will accept no liability for any loss or damage arising as a result of problems with access to the site.

4. LINKS TO EXTERNAL SITES Certain hypertext links in this site may lead to other Websites, for instance to Suppliers or sources of further information, which are not under the control of Oil & More. When you activate a link to another site you must be aware that we have no control over their content and will accept no responsibility or liability for any subsequent loss or damage. 5. LIABILITY Oil & More shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on the site. The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Oil & More or any of its employees or agents.

6. LAW These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

7. CHANGES TO OUR TERMS AND CONDITIONS Oil & More reserves the right to alter these Terms and Conditions from time to time by posting new terms and conditions on this Website.

8. COPYRIGHT Any brand names, product and service names and titles and copyrights used in this site may be trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Oil & More for their use by any person other than such holders and such use may constitute an infringement of the holders' rights. All designs, text, graphics and their selection and arrangement on this Website are the copyright of Oil & More or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Oil & More's prior written consent is prohibited.

9. PAYMENT and DELIVERY We accept payment by most major credit or debit cards. Payment will be accepted in Sterling only. We will validate any credit or debit card details you submit to us before your order is accepted. Once that has been done, we will confirm that your order has been received by sending an email to the address you provide in your registration/order form. Subject to further validation checks we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may also submit your personal and order details to Handepay Ltd. (the provider of our Card Processing facility) and your credit or charge card issuer. We will not be liable for any delays to your order this may cause. This information may be retained by Handepay Ltd. for future validation enquires by other companies. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Orders can only be delivered to UK addresses. Transactions will show on your statement as payments to NUTRITION GATEWAY LTD.

If you do not want to make card payments via the internet you may order and pay for goods over the telephone by calling 01691 772 407. Alternatively, you may post your order to the address below. Please make your cheque payable to NUTRITION GATEWAY LTD.

Deliveries are undertaken to the UK mainland - we can deliver to the Scottish Highlands, Northern Ireland and the offshore islands but there may be a supplement payable if we have to use a courier, please contact us for a price. There is a flat rate delivery charge of £4.95 applied to all orders under £60 - this will be applied at the store checkout. Orders of £60 and above are delivered free of charge. We try to despatch your goods the same or next working day, either by 1st class Royal Mail or 48 hour courier (depending on the weight of the items). This means that you should receive the goods 2 - 4 working days after placing your order. We accept all orders for products and services subject to availability. If your order cannot be fulfilled you may be offered an alternative product, partial shipment or cancellation of the entire order, at your choice.

We may, upon request, deliver to addresses outside the UK but it is your responsibility to ensure that the products are permitted in your country. We accept no responsibility for items delayed, held or confiscated by Customs on entry.

You should check your order as soon as it is delivered and you must inform us of any errors or damage within 48 hours of receipt. Once we accept and dispatch your order it is your responsibility to ensure that the package can be delivered. If your order has not arrived within 15 working days of placing it (Royal Mail allow themselves this time to deliver an item of 1st class mail) you should check if it is being held at your local Royal Mail Delivery Office (not necessarily your nearest Post Office). You must inform us within 30 days of order if your package does not arrive because proofs of mailing are only held for 30 days, so we cannot accept a claim after this time.

If items are returned to us because they could not be delivered to the address provided, or were left uncollected we will refund the value of your purchase, less a 20% restocking charge.

Delivery is guaranteed to your billing/home address only. If you specify a different delivery address, for example your place of work, or request that the order be left in an unsecure place, you do so at your own risk.

Packaging: We try to use enough packaging to protect your goods in transit, but still be environmentally sensitive. Please don't be surprised if your order is delivered in a recycled outer box.

10. CANCELLATION AND REFUND POLICY We want you to feel confident about shopping with Oil & More. If you have a problem, or are unhappy with your purchase, then we will do our best to put the matter right.

You can return any product within 14 days of receipt of your order as long as the container or box is unopened and the item is returned in good, resalable condition. You may only return goods after 14 days with our prior agreement, and you will be refunded less a 20% re-stocking charge. NOTE : Some products (e.g. electrical appliances) may carry longer, manufacturers' warranties. If so, we'll tell you in the detailed description of the product.

If the goods are faulty or do not comply with the contract between us, we'll also refund the cost of your return postage; otherwise we do not pay the postage costs associated with returning an order. This does not affect your statutory rights - the Distance Selling Regulations allow you to return any order for a full refund within 14 days of receiving them. You must look after the goods and return them to us unopened and in good condition.

If items are returned to us because they could not be delivered we will try to contact you to arrange re-delivery for which you may be charged. If this is not possible we will refund the value of your purchase, less a 20% re-stocking charge.

11. PRICES Oil & More has taken great care to ensure prices are accurate. All prices are in Sterling and include VAT where appropriate. Promotions and prices you see in Oil & More advertising and marketing material may not apply to the oilandmore.co.uk online store, and vice versa . The basis and duration of any promotion or special offer will be clearly stated in the “More Details” page associated with the product.

12. LIMITATIONS TO INFORMATION GIVEN Oil & More may provide general information on nutrition related topics, but does not purport to contain comprehensive information about any disease, deficiency or medical condition. Information provided on this website should not be construed as medical advice. Customers and users of the site are advised at all times to consult a qualified medical practitioner if they have any health concerns.

13. PRIVACY & SECURITY POLICY You are welcome to browse our site without revealing any information about yourself. The information that we gather when you make a purchase is solely for the purpose of executing your instructions and will not be revealed to any other persons or organisations. If you pay for goods via our secure internet payment service, provided by Realex Payments Ltd, we do not see your full credit/debit card details.

'Cookies': The website will place a temporary text file or "session cookie" on your computer if you place any items in your shopping basket - this is purely to enable your order to be processed and you agree to accept the cookie by agreeing to these terms. The website does not place any persistent tracking or preference cookies on your computer.

14. IMPORTANT HEALTH NOTE The products we supply may have been processed or packed in food premises that also handle seeds or nuts.