FAQ

Can I build Guild project designs for profit?

Guild designs are intended for personal use as educational projects. You are free to build as many as you like for yourself. No one is going to stop you from selling one or two of these projects to friends and family, but please refrain from offering Guild projects as regular items.

How do I change my avatar?

Avatars on the Guild site are generated from a free service called Gravatar. Simply create a free account, upload your photo, and not only will your avatar show up on our site, it will show up on just about any blog or WordPress site you leave a comment on.

Are Guild projects refundable?

Only on Pre-Orders. If you purchase a completed project, we cannot provide a refund because the product is 100% digital.

What do I receive as a Free Tier Member?

The Free Tier gives you access to the Picture Frames project, one sample Guild Meeting, and one sample Interview. Just enough stuff to help you make an informed decision when it comes time to buy a Guild project.

What you do not receive:

Access to the private Facebook Group

Access to the Guild Meeting and Interview Archives

Access to Discounts

Access to the Support Form

Access to Live Guild Meetings

Access to Giveaways

All of the above will be immediately accessible upon purchasing a project from the Guild Store.

How do I join/become a member?

It’s as easy as purchasing a project or bundle of projects. During the checkout process you’ll create a login and password and as soon as the purchase is complete, you can log in to access your project. Congratulations, you’re now a Guild member! The FREE Picture Frames project does not qualify.

After I buy a project, do I have to continue buying every new project in order to stay a member?

No. You are never required to purchase anything to maintain your membership. Once you purchase your first project, you are a member for life*. Of course if you want additional projects, you’ll have to purchase them.

What will get me the most content for my money?

When does my Guild Membership expire?

Can a Guild project be purchased as a gift?

Yes, simply purchase a Gift Certificate in the amount of the project and the gift certificate will be sent directly to your recipient via email.

Do you offer a student discount?

Yes, we offer a student discount for middle and high school students with a valid student email. This discount also applies to shop teachers. Please email us through the Contact form and we can confirm your email and send you the discount.

Do you offer a military discount?

How do I join the private Facebook Group?

Once you’ve purchased a project, head over to our private Facebook group and click request to join (note: this requires a Facebook account). Your Facebook name and the name you used to join the guild must match in order to be verified. If you haven’t been added in 24 hours, please contact us using our Contact Form. The Free Picture Frames project and Simple Varnish Finish Video do not quality for full membership.

What’s included with each project?

On each project sales page outlines what each project includes. Most projects come with a SketchUp file, a PDF plan, a cut list, and of course the videos.

Are Guild projects on DVD or digital download only?

Can I download the videos?

Yes! Videos can be downloaded for safe-keeping on your computer.

Can I watch the Guild videos on my TV?

Yes! There are a number of ways to do this and it depends on what kind of hardware you have (ex. AppleTV, FireTV, Chomecast) Most members download the videos on to their computer and the use an application called Plex to stream it to the TV. If you are a Guild member you can see what some of the other members are doing in these Facebook group conversations.

Do you offer closed captions?

Yes, we do. Captioning is only available through streaming through the website (not the download). New videos are not captioned immediately though and are usually delayed a few weeks.

What is SketchUp and how do I use the project Sketchup plans?

SketchUp is a free program used to sketch your projects in 3D. Download it here. The SketchUp file includes a 3D image as well as various views and detailed perspectives that will help you build the project. The magic of SketchUp is that you can dissect a project, flip it, exchange parts, and increase/decrease the size. If you aren’t technically inclined, you can always use the PDF plan instead.

Do I have to follow the plan?

No. In fact, my ultimate goal is for you to use the plan as a starting point, modifying it to your personal needs or taste. So please feel free to make as many modifications as you like.

Where can I order lumber for the projects?

We partner with Bell Forest Products to provide wood kits for our Guild Builds. On each project page, you will see a link to the appropriate Bell Forest Kit. The kits are intended for folks who do not have milling machines, but want to use solid wood for their project. All parts are pre-milled to the appropriate thickness. You will also receive a 10% discount from Bell Forest with your membership.

What tools do I need?

I don’t want to give you the impression that you absolutely need every tool I list out for each project. There are lots of ways to get things done in the shop so if you don’t have some of the tools on the list, don’t dismay! Here are the basic tools I use on most projects as well as some alternative suggestions:

What is a Guild Meeting?

Guild Meetings are live online meetups where I typically do a short demo followed by Q&A with the live audience. You can participate in the meeting by visiting our Live Page at the time of the show. And you can catch up on previous Guild Meetings in the Guild Meetings Archive.

Have a question not answered by the FAQ?

Shipping

If an order is returned to us for an incomplete, inaccurate or otherwise not deliverable address, customer will be responsible for additional shipping costs to have package shipped a second time.

Unfortunately, International shipments are always subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country). These charges must be borne by the recipient as we have no control over these charges and cannot predict what they might be.