Knowledge on utilizing sophisticated software development methodologies in

- Troubleshooting block storage access protocols (FC, iSCSI)

- Troubleshooting file-based access protocols (NFS/CIFS)

- Server / storage hardware troubleshooting to research and resolve issues in a timely manner and follow-up directly with customers on recommendations and action plans.

In depth understanding of packet trace analysis using wireshark and other tools across different layers of network. With the help of packet traces analyze TCP/IP, IPv4/IPv6 and subnetting, SMB protocol, negotiate protocol related issues and provide timely resolution to customer issues.

Lead and independently create lab environments to replicate customer issues without supervision and collaborate with multiple vendors to troubleshoot Ontap issues and derive an action plan and provide resolution in a timely manner.

Know the usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.) to collaborate with other Technical Support Engineers in order to expedite and perform needed technical support to customers.

As part of reporting team, care should be taken to manage/maintain/create SOP’s (Standard Operations Procedure), report service inventory, standards guide, and distribution lists for HR-related reporting and review for opportunities to consolidate or retire reports.

Identify and manage impact of system/tool changes on existing reports.

Triage and prioritize requests for enhancements and new reports into appropriate releases.