Hello all! Abdullah from HostHatch.com just sent in an offer to celebrate the launch of their new site, new plans, and new homegrown control panel and we’re happy to share them with you all. They were last featured on here a couple years ago and they received great reviews, but as always, please feel free to review your experiences with them.

HostHatch is a registered company in Tampa Bay, Florida (L16000227247), their WHOIS is public, and you can find their ToS/Legal Docs here.

They currently accept PayPal, Credit Cards, Bitcoin and Bank Transfers as method of payment.

With the following offers you’ll receive One free Comodo PositiveSSL (non-wildcard) per IP address.

Here’s what they had to say:

“We started in April 2011 with one rented server. We now run our own AS network in 3 locations, where we own our hardware throughout, and we also provide services in Hong Kong and Sydney through SoftLayer. We now have our own in-house all-in-one panel for billing / server controls / support.”

* You must open a ticket within 24 hours after the service being ordered to get the RAM upgrade. It is not possible to be added later. The RAM will remain for the lifetime of service. The RAM upgrade is not transferable between services.

* A full CPU core is assigned to all plans. CPU is throttled to the dedicated limit if we see consistent high usage.

* A free Comodo PositiveSSL per IP address
* Voxility DDoS protection can be ordered for $3 per IP address

All of the offers are available in Amsterdam, Los Angeles and Stockholm. The extra RAM for a one-time fee for lifetime is limited in each location. It’s first come first serve and gone when it’s gone.

“Being nice” would depend on your definition. Our refund policy is designed around the people who do not use our Looking Glass / test IP and then complain about bad network speeds to a country in another continent, while they could have simply checked it before buying the service from us. Or people asking for a refund because they found a better deal and so on.

As written in the refund policy – if the fault is caused by HostHatch, you qualify for a refund. If the fault is not caused by HostHatch, you do not qualify for a refund.

I don’t know, you don’t inspire confidence at all. All I see is a bunch of “we reserve the right to”, and “you hold HostHatch harmless”, and none of “we will do our best to keep your services running” and “we won’t snoop on your activities”, or the very basic “we won’t access your filesystem or breach your privacy”.

It was caused by a cascading SSD failure i,e 6 SSDs dropped out of a 8 SSDs RAID10 array. All these drives came in the same shipment, so it was obviously a bad batch of drives. Since then, we take measures to make sure this can’t happen again by running several stress tests before putting a node into production.

My simple question is – would you really trust a provider who this hasn’t happened to (yet), than the one who it has happened to and knows how to deal with it?

>> They didn’t have backup so we had to recover from our own.

If we promised you backups when you bought the service, or you paid for a backup service from us – and we did not have your backups (which obviously means we failed to deliver when needed), I am happy to refund you all your past payments to HostHatch.

That is not entirely true. No promise of backups true, but that would be to expect from a provider, at least some short of backup.

Regarding downtime.

Network issue Stockholm:
Quote from 03-04-2017 11:05:
One of our upstream transit had issues with their router. BGP session was up but they didn’t route our traffic properly. We’ve closed the session with this transit and are using our backup transit at the moment until they’ve solved their issues.
I am very sorry for the inconvenience.

System issue in Amsterdam:
Quote from 30-03-2017 14:27:
First issue started around: 16:30 CEST
Everything was fixed by: 18:40 CEST
Affected nodes: VZ1AMS, VZ4AMS, VZ8AMS, VZ2STO, VZ3STO, VZ3LAX
The exact time window and total downtime varies between the nodes. Some just noticed a reboot and some had very bad performance prior to the reboot

System issue in Stockholm:
Quote from 29-09-2016 22:59:
You receive this email because the node your VPS is being hosted on (VZ3STO) was unexpectedly cold rebooted after a bad kernel upgrade earlier today at 20:15 CEST. Unfortunately there was more complications and once the node was brebooting, it got stuck and didn’t boot back up because the upgrade also corrupted the boot loader configuration.

System issue in Stockholm:
Quote from 02-07-2016 13:37:
You are receiving this email because you have a VPS on the node SSD38. Due to the hard reboot yesterday, we have to perform additional emergency maintenance to make sure further problems do not arise. This will result in a downtime of 5-15 minutes. We will do this at 13:30 CEST, which is about 60 minutes from now.

I could continue going. This does not change the fact you are an OK host but not for anything critical.

>> That is not entirely true. No promise of backups true, but that would be to expect from a provider, at least some short of backup.

What isn’t entirely true? Were you, or were you not promised backups? Did you pay for them? Do you know of any provider in our price range which does not promise backups, but takes them on your behalf anyway? Because they’ll be running 100s of TBs of extra storage just for backups. There is no such thing as a short form of backup.

Thank you for providing these emails. It proves that we care, are transparent and proactive about following up with customers about issues. We host some services with Linode, DigitalOcean and Vultr (VPNs and internal systems) and I have far more of these emails I could paste here. Then there is https://twitter.com/NodeStatus – I am assuming none of these companies (that are some of the largest providers in the world), good enough for your critical workloads because all of them have issues?

The picture you are trying to paint would only work if all other providers were free of any similar issues. 3 of your emails are related to kernel issues with OpenVZ – all of the above offers are based on KVM, just pointing out.

We do take full responsibility for any issues that happen, and we follow up with clients about those issues, mostly proactively – similar to any other good provider out there who is worth their salt. Somehow you have made up your mind about us being the only provider who has ever had an issue.

If defending our company from someone expecting things that were never advertised, promised or paid for, is being immature – I can only wish you the best with your future hosting providers!

Hey Glenn. It looks like you may have had a bad experience and data loss is always something that you need to plan for however it sounds as if you did not purchase backup services from hosthatch so the data loss is on you.
I run a large number of servers with HostHatch now simply because they are the best value provider in Australia (and way faster than digital ocean’s offering in Singapore).
I have small issues occasionally but nothing more than slight periods of high packet loss caused by a DDOS against another vps on the same node.

My only complaint is that you should be able to cancel a VPS mid month and get an pro-rata credit back to your account.

Do not use LowEndBox for support issues. Go to your hosting provider and issue a ticket there. Coming here saying "my VPS is down, what do I do?!" will only have your comments removed.

Akismet is used for spam detection. Quoting webhostingtalk.com URL seems to get binned consistently here, but I do peek into the spam box frequently to publish those comments.

Use <pre>...</pre> to quote the output from your terminal/console, or consider using a pastebin service.

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