Introduction

This page lists all the known issues with Autopano and their solutions.
If a problem is not defined there, you are prompted to contact the Kolor Technical Support via the our support forum.

Any Platform

Crash at the end of the detection or when opening the Panorama editor

Related symptoms:

hang or crash on Color equalization stage during the detection

the panorama's display in the panorama editor is ugly

the panorama's display in the panorama editor becomes black

there is no panorama's display in the editor (or in the Panos part after the detection)

crash occurs upon quitting Autopano

Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.

Solution:
The first thing to do is to check the graphic card driver and to update it via the manufacturer website, then to check again the Autopano’s behaviour.
Then (in case the issue still occurs), here are the tests to process:

Open Autopano

Open the following menu: Edit/Settings/... in General tab

There you will find a part called GPU processing

Click on the Test button of the main GPU option and tick the option Compatibility

Validate (OK)

Quit and restart Autopano

Try to stitch and process a panorama to check the behaviour of the software

If that still doesn’t work:

Open Autopano

Open the following menu: Edit/Settings/... in General tab

Unckeck the main GPU option

Validate (OK)

Quit and restart Autopano

Try to stitch and process a panorama to check the behaviour of the software

You can also try to uncheck Fast editor option, quit and restart to make a new test as described above.

Freezing/hanging or crash when too many panoramas are created

The issue probably comes when too many panoramas are created (between 60 and 80 Panos) on the Panos part (right side part) of the main interface.
That could generate a freezing/hanging, a bad displaying or no display at all then even a crash.

Decreasing the quantity of Panos created to be less than 60 Panos opened.

Cannot click on any button or menu

You open Autopano and button or menu doesn't respond to click, only the on-over state is visible.
The problem appears when using a Wacom graphics tablet.
It is a QT or Wacom bug (for information such problem hits also Bibble).

Solution:

If you use the Wacom mouse in mouse mode => Does not work

If you use the Wacom pen in mouse mode => Does not work

If you use the Wacom pen in pen mode => OK

If you use an external mouse => OK

Windows

Crash when opening a file browser

Autopano closes when opening a file browser window (selection of images, saving a project, selection of the rendering folder, etc.).
The problem is due to a conflict between Autopano and a third party software installed on your computer.

Uncheck the option Use system file browser (in the Theme part of the window)

Validate (OK)

Quit and restart Autopano

Windows 8.1 installation error message

During the installation of any version of Autopano below 3.6, an error message pops up near the end.

You can leave it be, as it won't hinder the software's functionality in any way, or you can follow the following steps to make sure it doesn't appear again in a future installation.

Solution :

Unsintall Autopano

Open the registry (Start menu > Run.. > Type "regedit" )

Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PropertySystem\PropertyHandlers\.pano

Click on .pano key. You cannot delete it because the key is owned by TrustedInstaller. So you have to change the owner to Administrators first (following the instructions on this page). If you did right, it will be possible to delete the .pano key

Crash when zooming in the panorama editor

Autopano opens the editor normally, but crashes when zooming in, after a certain point. It also crashes if you press "Ctrl+1".
The problem is due to an incompatibility with the latest (13.12+) AMD graphics card drivers.

Solution:

Make sure you have the latest version of Autopano Pro/Giga installed (3.6.3+).

Close Autopano Pro/Giga.

Open the registry (Start menu > Run.. > Type "regedit" ).

Go to HKEY_CURRENT_USER\Software\Kolor\Autopano Pro/Giga 3.6\kernel.

Look for the gpuForceRGBA key, double-clic on the name and set the value to 1.

You can now relaunch Autopano.

Mac

Restore default settings

Here is how to completely restore the default settings:

Close Autopano

Go to the Finder menu, Go tab

Open the Library

OSX 10.6 and below: the library is displayed and available directly on the menu

OSX 10.7 and above: the library is hidden, hold Alt key to display it on the menu

Go to the Preferences folder

Find and remove the files called com.kolor.autopano***.plist

Trash the recycle bin

The plugin for Lightroom 4 & 5 is not installed

During the installation of Autopano Giga, Lightroom X is not detected and the plugin can't be installed, we propose a manual solution described below: