ASNA Technical Support

ASNA’s technical support personnel are available via phone and e-mail Monday through Friday 8:00 am to 5:00 pm, Central US time. For qualified customers there is also 24-hour emergency technical support available (numbers listed below) for license codes and emergency “application-down” issue resolution.

Frequently-used pages

Submitting an issue or question

When submitting an issue or question to the ASNA Technical Support team with email or fax, please provide the following information:

Company name

Contact name

Telephone number

ASNA software release and version number

Windows and IBM i (if applicable) operating system and version number

Description of the problem.

This information helps the ASNA Technical Support Team in providing the best and quickest technical support. If you leave a voice mail for ASNA technical support, please speak slowly and clearly and leave your name and telephone number twice. We can't help you if we can't understand your voice mail! We get a lot of voice mails that could be mistaken for Neil Armstrong calling from the moon 1969! We really appreciate your help on this.