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Over 5,124 reviews forSpring Valley Water And Fire Damage Services from people just like you.

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"We have nothing but praise for the cleaning and restoration staff at

.
After our house caught on fire, Mammoth responded in a very timely" ...More manner to our request for quote to clean and restore our house. Everyone we dealt with was professional, thorough and very dedicated to their jobs and getting us back in our house. During each phase of the project (quoting, removal of contents, cleaning and restoration) we were given detailed written reports
via email daily giving us updates on the progress. Additionally, Mammoth staff worked with our insurance company to keep everyone up-to-date. We highly recommend Mammoth to anyone who experiences a fire and needs expert assistance to put things back together again.

-BROOKE P.

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"DO NOT USE THIS COMPANY! I first contacted

regarding a leather couch that had been soiled with human urine. They said I would have to set" ...More up an appointment for an estimate. Much to my surprise the appointment was over a week out. When appointment day came no body showed up at my house at the scheduled time. I called the company. They tried to call their service guy but was unable to get a hold of him for 45 minutes. The service guy, who I later found out, was the General Manager of the company, finally called me back and said he would not be showing up but he could give me an estimate over the phone. I didn’t want to wait another week for another appointment so I described the leather couch to him in detail. He then quoted me a price and told me to call the office to make an appointment if I would like it cleaned. The earliest appointment was 3 weeks out. I took the first one. On the day of my cleaning a service guy showed up and said he had no idea the couch he was cleaning was leather and he would not be able to clean it that day because he didn’t have the cleaning products. I called the office and explained to them that the service guy was unable to clean my couch because he did not have the proper cleaning products. I also let them know this was the 2nd time someone had to take off of work for this. I explained to them that I described, in detail, the couch to the first person who was supposed to give an estimate and never showed up. At this point they told me that was their General Manager. The manager I was speaking to told me she would call me back in 10 minutes. She wanted to see if they had the cleaning product in stock and would send the service guy out again that day. When she called me back she stated they did in fact have the product but the service guy had never cleaned a leather couch before and did not feel comfortable cleaning mine but she could reschedule my appointment again. At this point I was done dealing with

. Their lack of competence caused two work days missed and a service that was never provided.

The U.S. Fire Administration reports that more than 350,000 residential structure fires occur in the United States each year. A homeowner's guide to smoke and water damage provides tips for restoring the home after a fire, safeguarding important documents and hiring a remediation service.

Angie's Answers

Try SCOE 10x (Super Concentrated Odor Eliminator). Cost $25.00 ( includes shipping) for concentrate to make 32 oz. and 32 oz. spray bottle included. This stuff is great! I have cats and every now and then one of them pees on the rugs ( cat pee smell is awful as is cigarette smoke). You may need more than 32 oz. to get all the stink out but go to the website and read testimonials ( they will even send a concentrate of skunk smell for you to pour on something and then use the SCOE 10x on it to prove how good it works, for a few dollars more). Anyway, this stuff worked like magic for me. They also sell gallon and larger sizes. Worth every penny!

You have every right to fire the GC, but it may cost you money in legal fees to fight any leins he has on the property. If you do insurance work you should know that you have to do part of the work out of your own cash reserves and wait for disbursement from the insurance company. His crews errors are not your problem, they are his. If you have problems you should include your insurance company in the problems you are having. If he is running into problems with extras they should only be related to things the adjuster missed and not his or his crews incompetence. If upon rip out he finds hidden water damage that would be an example. An example was a flood job I did not too long ago where we found termite damage that could not be seen untill after demo. Since it was not related to the flood it was not covered. Unless this is his first insurance job he should know the procedures and not be expecting money before it is due, stick to your guns and make sure he is doing the right job. If not include your insurance company and possibly even your mortgage company in any problems. A lein is not that big a deal though in the long run as long as you pay off the agreed amount as per contract. Just make sure if you stay with this guy he has a lien release with him when you give him the finnal check!

Water And Smoke Damage reviews in Spring Valley

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They caused more damage in our home than we had to start with and after months of waiting for them to "find" someone who could repair the damage they did, they sent us an additional bill for services we did not receive, deducting for the damage they caused but never repaired. The turn-over of the sub-contractors that came through our home, ...More who shook their head when I asked why we were having such problems with this company, should have been the red flag that sent us running. ”

- Lemuel T.

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The representative was very excitable, not calm or reassuring at all, and had a habit of interrupting me by raising his voice and talking over me. He seemed alarmed by the extent of the problem. I later learned that mold was not our worst problem. The main drain had a tear and had been leaking sewage contaminated water all over everything. Evidently, ...More he was not knowledgable enough to know this even though he waded into it and assessed the situation first hand. I was able to tell as soon as I put on PPE and started the clean up myself. Over a week later, another representative from this company called to see about scheduling services and was very surprised to hear that we had an emergency involving contaminated water. By that time, the situation was being remedited by another company.”

- Karen L.

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Everything went great! Very quick to respond to what could have been a bigger mess than it turned out to be. They checked to make sure everything was drying properly and checked to make sure there wasn't any mold in the walls. The service provided was excellent and the rep was very professional. I would defintiely recommend

...More to everyone not only for their quick response but also their excellent service. We didn't have to worry about anything or checking anything as they were here twice a day checking the progess and reporting it back to me.”

- Karen D.

F

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OK. Here we go. Unknown to me during this period, a bill for close to $4500 was sent to MY insurance company. They foolishly paid it. Tell me please ...... How does placing five pieces of equipment in three rooms equate to over $4000. I think 3 were picked up in 3 days and 2 - 3 days after that. Ok, let's cut to the chase.......these people ...More are running a scam. They lie and swear to it. So far, I have had two threatening letters from

Powers, of the Reconstruction label, threatening me with a law suit, putting a lean against my home and so on and so forth. This is a low class, two bit bunch of thieves, threatening Senior Citizens. How stupid do they think we are?

swore up and down that they were in no way affiliated with United Recovery. Come on! Same exact logos. One says Restoration and the other Reconstruction. Angie's List has to do something about these crooks scamming people. Read the reviews on this company. I'm not the only one going through this. I am in the process of communicating with the Florida Consumer Protection Agency, BBB and

Counties Fraud Protection. These people need to stopped. No, they did not get my Reconstruction contract. Their bid was over $2000 more than the others. PLEASE, PLEASE be careful of allowing companies to scam people......especially senior citizens on a fixed income.
In one of their threatening letters, they said I owed them $500 for a Breach of Contract fee. The $500 was for

come to my home and fill in the blanks!!! GIVE ME A BREAK! How stupid do they think we are. I am in the process of gathering info and sending it to the Insurance Legal Department
Oh.....I also have placed posts on Facebook hoping to find some other people wha have been tortured by them. If I get enough people, I am seriously considering a Class Action Suit.
Last, but certainly not least, the bedroom that they assured me was dry and rid of mildew.......IS FULL OF MILDEW. I have just ordered a replacement at the tune of $740!
PLEASE HELP ME AND THE OTHER ANGIES LIST MEMBERS TO PUT THESE PEOPLE OUT OF BUSINESS.”

- PEGGY K.

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and his team were very thorough and professional. We started with

providing a very comprehensive review of the area and recommended steps. The completed work was on a bathroom area that had a slow leak behind a cabinet, which required extensive demo and cleaning. They worked with us on scheduling to ...More get the work done quickly. When finished, the area looked completely cleaned and ready for us to replace the affected areas.”

- Ian P.

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was recommended by our insurance agent when I called to report water damage from a leaking water line in the our kitchen. I called

, the owner of

, and he was at our house the next day doing a thorough investigation to determine the extent of our water damage. He came back the next ...More day and took out our kitchen cabinets, removed all of the water damaged wood flooring, and set up his heavy duty drying equipment to begin the dry out process. He carefully stored our cabinets out of the way and ready for the restoration contractor to reinstall later.

was extremely thorough with his communication during the "dry out" process. He explained how the machines worked and was right on the money when he told me how long they would need to be in our house (keeping it a toasty 90 degrees!) to effectively dry out the subfloor and our crawl space under the house. He made sure to show me all the readings on his high tech moisture meter each day, so I was comfortable that everything was dried out appropriately. He also pointed out some things for me to point out to the restoration contractor, to make sure they were fixed.
I was also thankful that he took on the responsibility of staying in constant communication with our insurance adjuster, making that something I didn't have to worry about.

was done with his work in one week and our house was ready for the restoration contractor. The contractors even took the time later to let me know how nicely the cabinets were removed with zero damage and how well everything was organized to make the reinstallation smoother, which apparently is not the norm with some other water mitigation companies.

is a relatively new company, but

is very well trained, licensed and certified, and has plenty of experience in this field, as well as experience in the restoration contractor field. He's clearly been around this business for a long time for such a young guy and I felt like I was dealing with a 30 year veteran of the industry.
I highly recommend

and

.

”

- Lance B.

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The job went great. A&D got to my house in just a couple hours after my call. I was so impressed when

came out to my house to survey the damage. He was completely professional and answered all of my questions. He was honest and trustworthy and gave me 100% confidence in him.

gave me everything ...More I needed to feel comfortable. His presence was key in keeping me calm in the mess I was dealing with.
Once he surveyed the damage, he video taped and took pictures of everything and had others come to help move everything to the garage. He was careful to

out plastic on the floor of the garage as they carefully separated wet vs. dry things and relocated them. He removed the baseboards, checked the drywall for wetness and tried cleaning the carpet the best he could. He then shared with me that there was a lot of water and that he didn't know if it could ever be as clean as it was before. He also showed me how it had flooded once before, because I did not know that the flooding had been an existing issue.

continued to help me through the claims process and once we got the go ahead to remove the carpet, he and his team ripped it up and hauled it off. Then, they started sanitizing the floors. The process took several hours with several people. I felt more than comfortable to have everyone there working. The professionalism of this company was top notch. I wouldn't want anyone else to help. I trusted them completely.
Working with A&D was fantastic. I was so impressed and happy to have them assist us in this chore. I am grateful for all they did to clean it up and get us back to normal. Their pricing was a bit high to me, but for all they did, I'm sure it was fair. To get the professionalism and the trustworthiness of A&D, it was worth it to pay a little more.”

- Mark K.

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AWESOME Services!!!
We walked into our condo and basically it was raining! Apparently a pipe burst in the unit above us and we were really frantic and couldn't figure out what to do. The Unit owners above us weren't there so we looked online for a plumber. When the plumber came out, he said that the saturation in the ceiling drywall ...More really needed to be dried out and to look for a reputable company. We asked if he knew of anyone and he gave us a name but when the guy came to look at it from that company we were shocked about little knowledge he knew! We continued searching and searching and searching and somehow we found Bullfrog under roof leaks in aventura. We gave them a call and they arrived within 15 minutes. The minute they came in they were very professional. We asked if we would have to pay for the inspection or service call and that is something that is free with them. We asked about our deductible and they said they don't charge anything out of pocket unless at the end of the claim the insurance deducts our deductible from their payment, and even then they would work with us. They were very professional and knowledgeable and I can't stress how comfortable they made me feel in such a chaotic situation. They took care of it all and the process was over in 3 days. We were going to pay out of pocket because we were afraid our”