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]]>By: One Bad Experience Can Ruin a Lifetime of Loyalty //https://www.socialmediaexplorer.com/social-media-marketing/how-net-promoter-can-revolutionize-your-digital-marketing/#comment-65693
Tue, 13 Aug 2013 15:03:33 +0000https://www.socialmediaexplorer.com/?p=19372#comment-65693[…] harming the relationship? This is one of the reasons that I am such a big proponent of leveraging Net Promoter Score as a follow up to any offline interaction and built into the template of ANY email communication […]
]]>By: One Bad Experience Can Ruin a Lifetime of Loyaltyhttps://www.socialmediaexplorer.com/social-media-marketing/how-net-promoter-can-revolutionize-your-digital-marketing/#comment-65652
Tue, 13 Aug 2013 10:00:53 +0000https://www.socialmediaexplorer.com/?p=19372#comment-65652[…] harming the relationship? This is one of the reasons that I am such a big proponent of leveraging Net Promoter Score as a follow up to any offline interaction and built into the template of ANY email communication […]
]]>By: razorhttps://www.socialmediaexplorer.com/social-media-marketing/how-net-promoter-can-revolutionize-your-digital-marketing/#comment-62677
Fri, 19 Jul 2013 14:41:05 +0000https://www.socialmediaexplorer.com/?p=19372#comment-62677Gems through the on line…

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]]>By: Surveys on Social Media Customer Experience | Social Customer Carehttps://www.socialmediaexplorer.com/social-media-marketing/how-net-promoter-can-revolutionize-your-digital-marketing/#comment-59262
Mon, 08 Apr 2013 22:24:40 +0000https://www.socialmediaexplorer.com/?p=19372#comment-59262[…] How Net Promoter Can Revolutionize Your Digital Marketing (socialmediaexplorer.com) […]
]]>By: Adam Ramshawhttps://www.socialmediaexplorer.com/social-media-marketing/how-net-promoter-can-revolutionize-your-digital-marketing/#comment-58504
Fri, 08 Mar 2013 01:40:00 +0000https://www.socialmediaexplorer.com/?p=19372#comment-58504Nichole, great post — it always seems a shame to me the companies using NPS spend so lots of time and money collecting a new segmentation variable for their customers called “Propensity to Promote” but never use it for marketing.

]]>By: Adam Ramshawhttps://www.socialmediaexplorer.com/social-media-marketing/how-net-promoter-can-revolutionize-your-digital-marketing/#comment-58503
Fri, 08 Mar 2013 01:34:00 +0000https://www.socialmediaexplorer.com/?p=19372#comment-58503Rosemary, you can use an NPS specific tool like CustomerGauge (disclaimer: we resell this product in Australia) that can put data back into the Salesforce, or other, CRM.
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