Information Technology Services

About ITS

Information Technology Services at Marymount University provides computing infrastructure, facilities and support to students, faculty and staff. ITS responds as a service provider, as a technical support provider, and as a consulting resource for many teaching and research efforts. We provide services designed to help the Marymount University community seeking technical support.

ITS units provide support for a wide array of services and programs which support data, voice, and the enterprise resource planning needs of MU students, faculty and staff. The current ITS organizational structure consists of 5 units, which are:

IT Support Services

IT Support Services serves teaching through Technology and Support. IT Support Services manages a centralized technology support phone line(ext.6990) using ticketing systems for emergency classroom technology needs; configures, installs, repairs and upgrades PCs, Macs, printers and other equipment; installs and tests software; sets up audio-visual equipment for events. It also manages and supports computer labs in Main campus, Ballston campus and Reston center.

Technology Procurement and Finance

Technology Procurement and Finance serves as the central resource for IT procurement, including acquisition of all desktop software, hardware and mobile devices. It also reviews and approves all Information Technology invoices.

Administrative Information Systems

Administrative Information Systems is responsible for strategic planning, implementation and operational support of the University’s Enterprise Resource Planning including software development projects and maintenances. It also provides technical support, manages use of Ellucian (Datatel) Colleague and provides expertise across all institutional functional ares.

Integrated Technology Solutions

Integrated Technology Solutions is responsible for administration, operational support and strategic planning for applications supporting university processes such as university web presence, teaching technology, document imaging and classroom scheduling software. It also serves as a main contact for the learning management systems, especially Canvas, for students and faculty.

IT Infrastructure and Security

IT Infrastructure and Security provides a secure, compliant, robust, scalable and efficient technology infrastructure and oversees the day-to-day support of all platforms. The scope of technology supported includes wireless and wired networks, servers, university wide email and related applications, telecommunications services, television services, data wiring, and classroom audio-visual systems.