Europe, Middle East & Africa Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

North & South Americas - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Asia Pacific Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Best Contact Centers in the World - Global Contact Center Masterclass Best Practice ConferenceHear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives

In an effort to provide a cost-effective solution for software licensing and managed ICT for contact center requirements, PLDT ALPHA Enterprise launched the PLDT Cloud CCaaS (Contact Center as a Service) - a cloud-based Contact Center service which enables enterprises to easily manage application and software consumption. a

"PLDT has always been at the forefront of introducing global innovations in the country with our continuous infrastructure and core systems investments ensuring our subscribers the benefits and services of a 'future-proof' network," said PLDT President and CEO Napoleon L. Nazareno.

Companies also benefit from virtualizing contact centers as it allows the rapid scaling of applications and softwares based on the demands of their business due to seasonal rise and fall in call volume and usage. This allows organizations to purchase new technology on-demand without the need for costly operational expenditures.

More Editorial From Philippine Long Distance Telephone Company

About Philippine Long Distance Telephone Company:Founded on November 28, 1928, Philippine Long Distance Telephone Company (PLDT) is the leading telecommunications provider in the Philippines. Through its three principal business groups - fixed line, wireless, and information and communication technology - PLDT offers the largest and most diversified range of telecommunications services across the Philippines’ most extensive fiber optic backbone and fixed line, cellular and satellite networks.