Actual UPS shipping rates and options will be provided during checkout based on your ship to address. Options for shipping include UPS SurePost, UPS Ground, UPS 3 Day, 2nd Day, and Next Day based on your ship to location.

UPS SurePost is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with the final delivery typically provided by the U.S. Postal Service. In most cases delivery time may be UPS Ground time plus one business day for final delivery.

Canadian Shipments

All shipments with a destination within Canada and shipped UPS Worldwide Expedited Services shipping charges on siouxshop.com will include brokerage fees and not require additional payment upon delivery.

All shipments with a destination within Canada and shipped UPS Standard are subject to a $10 brokerage fee as well as applicable duties and taxes. Please see UPS brokerage chart below for brokerage fees. These brokerage fees and applicable duties and taxes will be collected from the customer at the time of delivery, exact charges may vary, this chart is only a estimation of charges.

UPS Brokerage Rates

Purchase Amount

Rate

0-$100

$5.00 - $20.00

$100-$350

$20.00 - $55.00

$350-$500

$55.00 - $65.00

$500-$750

$65.00 - $70.00

$750-$999

$70.00 - $75.00

Returns & Exchanges & Replacements

On all products not covered by the exemptions listed below we offer a 30 Day Money Back Guarantee. This guarantee includes the purchase price of the product(s) only and is not extended to any shipping, handling fees, or brokerage fees that may have occurred. Further the products must be returned in new, unworn condition with all original product tags intact.

Click to download the Return Form in PDF format or view it on the web: RETURN FORM Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at siouxshop@theralph.com. We cover shipping charges if there was damage to the item due to shipping.

If there is extensive damage to the carton, please refuse delivery of the order and contact us immediately at siouxshop@theralph.com. Please include your order number when you contact our Support Specialists.

Click to download the Return Form in PDF format or view it on the web: RETURN FORM

Return Exceptions PLEASE READ Returns or Exchanges CANNOT be granted on any: Special Order Products, Customized Products, or Sale Items.

Product Warranties

We guarantee the product to be delivered in satisfactory condition after which any issues concerning quality, wear, or defective workmanship are solely the responsibility of the manufacturer.

To Exchange Or Return

If you should need to exchange or return a product and it is within the policy listed above please print the following Return Form send it with the products.

Click to download the Return Form in PDF format or view it on the web: RETURN FORM

Price Adjustments

No merchandise credit, refunds exchanges or price adjustments will be issued for items marked as on sale, clearance or close out. Price Adjustments will not be permitted for online discount codes.

A one-time price adjustments must be completed within 14 days of the order date.