Latest Reviews Posted

Click to view important information about the Reviews, Recommendations & Review Score

Before 1st July 2015 carehome.co.uk only accepted Recommendations (positive comments only) and the Ratings were limited to Excellent, Good & Satisfactory. These are marked up as Recommendations.

As of 1st July 2015 carehome.co.uk changed from Recommendations to Reviews (positive and negative comments) and added the Ratings Poor and Very Poor. These are marked up as Reviews. Between 1st July and 31st December 2015, we are still processing a number of Recommendations from Recommendation cards sent out before 1st July (These are marked up as Recommendations).

We receive approximately
15% of Reviews/Recommendations through website submission and 85%
of Reviews/Recommendations through Review/Recommendation Cards (only available to Enhanced / Premium Services more info).

We only accept/publish Reviews that are submitted by
a Resident/Service User or their Friends/Family
(cannot be submitted anonymously) and comply with our Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers so that they may submit a response to be published with the review.

The Recommendations/Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Recommendations/Reviews.

For further information on Reviews, the Review Score and our move from Recommendations to Reviews please click here.

Review submitted from a Postal Card by G H
(Nephew of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

The accommodation is very good. Rooms are nice and clean and the staff are always very helpful and look after my aunt very well especially when she fell and broke her hip. I would recommend this care home, so many thanks for all your support.

How likely would you be to recommend Bartley Green Lodge Residential Care Home? Extremely Likely

Review submitted from a Postal Card by Pat R
(Son of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

My father was a resident at Rayners for over three years. He was very happy after his initial settling in period. I was always impressed with the level of care and genuine affection shown by all the staff and management. The quality of food is excellent and plentiful as required. The speciality days or evenings were of particular note and required a huge effort by everyone. I always found Rayners clean and the staff readily and cheerfully responsive to residents needs.

Review submitted from a Postal Card by Margaret B
(Daughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

We think Kirkby House Care Centre is lovely. My husband has a degree in Mental Health Nursing and when we visit, my husband always says that Kirkby House Care Centre is one of the best care homes has ever seen. Staff are lovely. The manager is very helpful and knowledgeable. Dad says he never stops eating. I would recommend Kirkby House Care Centre.

How likely would you be to recommend Kirkby House Care Centre? Extremely Likely

Review submitted from a Postal Card by A M
(Niece of Resident/Service User)
on Friday 9 December 2016.
Review relates to October 2016.

My aunt is very happy in the care home. She has a lovely room and is well cared for. She enjoys the food and there is lots of entertainment. The staff are very good at keeping us up to date with my aunt's medical issues.

Review submitted from a Postal Card by Alma D
(Partner of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

From the outset, my experience has been all positive in spite of sensitive issues with my companion's family. They are professional, helpful, intelligent and listen to my companions opinions with regarding his situation. Dignity and respect are paramount when dealing with residents and positive stimulation is extremely important. this is a superior care home with beautiful gardens and building. It has a calm ambience and their best asset is their wonderful staff, to whom I give my heartfelt thanks.

How likely would you be to recommend Newlands of Stow? Extremely Likely

Review submitted from a Postal Card by Kathryn B
(Granddaughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

Nan was admitted to Lincoln House for palliative / end of life care. Everyone treated nan with so much care and dignity that we could leave her knowing she was well looked after when we could not be there. From the reception staff through all the care team, to the laundry and tea lady, everyone knew nan by name and took the time to chat while going about their duties. The room was always clean, nan had special dietary requirements that the kitchen catered for with ease. The visitor's kitchen area was a God send but as it's well used it could get a bit grotty. But this is down to the visitors, not the staff or the home!

How likely would you be to recommend Lincoln House Care Home? Extremely Likely

Review submitted from a Postal Card by Jay W
(Son of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

My Mum came to Avalon Park Care Home after being in a respite home. We immediately felt we were welcomed and Mum has settled in very, very well. This is very much down to the staff who have been all excellent. As a family, this decision was an extremely hard one to make and it makes us all feel so much better that we know Mum is being really well looked after. The food is really nice and Mum is putting the weight back on that she lost whilst in respite.

How likely would you be to recommend Avalon Park Care Home? Extremely Likely

Review submitted from a Postal Card by John S
(Son of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

We have found all aspects of the care home to be very good. The adjustment for us as a family was very tough but the care staff, cleaners, office staff and all people involved have helped us to make it as smooth as possible. We can come in at any time and the staff keep in touch with us and are available for us.
Thanks to everyone for all that they do here.

How likely would you be to recommend Romford Nursing Care Centre? Likely

Review submitted from a Postal Card by Johnson W
(Husband of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

Over the past five years, I have visited over ten homes near and around Watford because of the state of my wife's health. I am pleased that I finally placed my wife here at The Chase Care Centre. Based upon my own experience, this has to be rated as one of the very best care homes in this area.

Review submitted from a Postal Card by Diane D
(Daughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to December 2016.

I am so pleased that when the hospital said my mother needed 24 hour palliative care I chose Romford Nursing and Care Centre. Everyone is so kind and caring. A lovely atmosphere, very clean, large rooms. Lots of activities, hairdressing etc.

How likely would you be to recommend Romford Nursing Care Centre? Extremely Likely

Review submitted from a Postal Card by John M
(Son of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

It was very difficult having to place my father in nursing care. However, my family and I are becoming used to not having him at home as we could not be happier with the care he is receiving. He is very settled and the staff, each and every one of them, make him feel happy and well looked after. They are each so caring and genuinely concerned for my father's care. The home is lovely, the residents are lovely. We all feel relaxed and happy with the level of care he is receiving.

How likely would you be to recommend Park View Care Home? Extremely Likely

Review submitted from a Website Submission by Waight
(Son of Resident/Service User)
on Friday 9 December 2016.
Review relates to December 2016.

My mother has been at The White House (TWH) since August 2015. Mum is 90 and has advanced dementia, challenging behaviour, communication problems and mobility issues yet she has a good quality of life at TWH. Prior to the White House, my mother was given notice at two other Care Homes, because they were 'unable to meet her needs'. TWH, on the other hand, understands mum and gives her the one on one attention that she needs at times. There's always a friendly, trained member of staff on hand to 'nip problems in the bud' or provide help when needed. TWH provide a wide range of entertainments that mum takes part in and enjoys. Whats more she has made friends with the staff and other residents. TWH is always clean and unlike many similar establishments, it smells like a proper home should. I have always found the staff to be knowledgeable and helpful. Mum's room is good and the food tasty. Mum could not have better care, or a better home to live in with the dignity and enjoyment she deserves.

How likely would you be to recommend The White House (Curdridge) Ltd? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Harrison, Managing Director at The White House (Curdridge) Ltd responded to this review on 09 Dec 2016:

Thank you for your positive feedback, we all at The White House, try so hard to enable the residents to get the very best from each day. Your views are helpful in assessing how effective our service is. Julie

Review submitted from a Postal Card by Peter M
(Son of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

My Step-mother has settled very well. I don't doubt that this is due to the great care and attention she has received by the nursing and general staff. Long may this continue! The staff should be awarded a big thank you from us outsiders, and a BIG Christmas Bonus (if possible) from the owners. Thank you.

Review submitted from a Postal Card by Linda A
(Daughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

In searching for a care home for my mother, I found Forthbank Care Home to have the most welcoming atmosphere . As soon as I walked in, the management and staff could not have been more helpful in ensuring my mother was welcomed and since then she has been looked after incredibly well. I cannot thank all the staff enough because they have made what can be an incredibly difficult transition, so easy. My mother has settled in very well and loves her new beautiful room and compares everything to being in a first-class hotel! I am also very relieved to know she is being looked after so well and that has helped me enormously. Thank you !!

How likely would you be to recommend Forthbank Care Home? Extremely Likely

Review submitted from a Postal Card by Pauline S
(Daughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to December 2016.

Review on my mother's needs/welfare etc carried out by supervisor and personal carer conducted with my mother and myself. Very professional. Very caring, knew my mother's needs and problems and very helpful with advice on slight changes in her needs. Overall we are very happy with the care and attention shown by all the staff.

Review submitted from a Postal Card by Gail I
(Daughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to October 2016.

Mum went into BankHouse Care Home April 2014. I was very worried about her going into a home. You hear so many stories about these homes, so I was very nervous. Mum was happy from the first day. They have singers coming in, a quiz, games and company all day. She is happy and well-cared for. The staff are great, kind, happy and enjoy their job. They now have a new owner who is spending money on the building which was needed. I chose BankHouse Care Home because of what I found on the inside not how it looked from the outside.

How likely would you be to recommend BankHouse Care Home? Extremely Likely

Review submitted from a Postal Card by Stephen C
(Brother of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

During the time my brother was a resident, I was delighted with the care and attention he received. Any problems or requests were always dealt with efficiently and promptly and I had confidence in the care he received.

Review submitted from a Postal Card by Geoffrey M
(Brother of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

My sister has been a resident at Heathlands Residential Care Home since 28th September and is still settling in. When I first enquired for accommodation for my sister, I was impressed by the feel of the home. The reception area is bright, welcoming and clean as were the corridors and rooms leading off. They are being refurbished at present with little distraction to the residents. My sister is happy and appreciates all the help she receives from the carers who are cheerful and helpful at all times especially in the light my sister really enjoys her early morning cup of tea. There are many activities for the residents to suit all tastes and my sister enjoys.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Review submitted from a Postal Card by R A
(Granddaughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to September 2016.

My grandmother moved to De Lucy House at the age of 97 in late December 2015. The staff there were very supportive and kind. We observed them providing excellent care and excellent coordination of all details related to my grandmother's daily condition and needs. We live in America and our contact was mostly by email (often daily) and facetime. (internet video) and phone - plus physical visits when we travelled there. The facility was extremely well managed and we were very impressed with the team including The Family Liason Manager, Manager and Deputy Manager. They are incredible.

Review submitted from a Postal Card by Ann B
(Daughter of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

Darwin House provides a safe and very comfortable home for my mother. She is treated with both respect and love. Her personal needs are carefully assessed and it is wonderful to see how the staff respond to them. The managers are keen to provide extra activities and to make the home as attractive as possible. The staff are unfailingly helpful and kind.

Review submitted from a Postal Card by P S
(Friend of Resident/Service User)
on Friday 9 December 2016.
Review relates to November 2016.

My friend has been in Westmead for almost 5 weeks whilst her family had a trip to Australia. The care she has received has been amazing, from receptionist, carers, kitchen staff and cleaners, they have gone above and beyond to make my friend feel wanted, safe and secure. The activities team have helped keep her entertained and encouraged her to join in. It's like having another family. I would certainly recommend Westmead to others who need either respite or residential care.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely