I just love this smoker/grill! I use it at least twice a week. I’ve made great pizza’s (on my Pit Boss Pizza Stone) The first one I ordered was delivered, and was broken. I called Pit Boss, and they replaced it right away, without any hassle! That’s good customer service! I love the fact that they carry so many natural flavored wood pellets. I use the apple wood pellets for ribs, the Hickory for steaks and chicken, and the competition blend for grilling burgers, salmon, etc. My friends are always impressed by the quality, I mean, this thing is a flavor machine! I’ve read a few negative reviews, but I have not had any problem with this machine. All you have to do is keep it clean, and it performs like a champ! I am very satisfied with this product, and would highly recommend it to anyone who is thinking about getting a new grill or smoker. Sincerely, Happy Pallet in Venice, Florida!

Deluxe models have a unique arched drip plate, (above), which is found on many Louisiana smokers. Attempting to create a hot sear zone, a small plate is used to slide over openings in the larger arched plate to open or close direct exposure to the flaming firepot. The idea of exposing foods to the fire pot is used by several brands of pellet smokers. Generally it doesn't work well because the firepot flame is just too small to do much searing. Pit Boss is no exception. We placed a flight of chicken wings over the open slider, flipping occasionally while taking care not to move them from their original positions. As expected, only the few wings directly over the flame were seared,(below). The slider design dictates the absence of a flame diffuser over the firepot and one is not included with Deluxe models.

Update 2/18/2018: I made another call to Pit Boss today to get more information about their Copperhead vertical smoker. The phone was answered on the second ring by a man in Oregon. He was incredibly helpful and even went out to the warehouse and measured the grates for me. It looks like if you can get past the automated system and reach a real person then these guys will take care of you.
This is a completely modern retake on an ancient Asian cooking vessel. With this contraption, you have the benefits of the old and the new. This grill is incredibly versatile and with the addition of the extra stainless-steel grate, your options are completely maximized. The stylish look of this grill, coupled with the beautiful bamboo shelves, make this grill not only visually perfect but functionally great. Overall, this is definitely a grill you can trust, after all, it wouldn’t have lasted thousands of years if it wasn’t amazing.
You are correct, I do not KNOW if these grills will last. That is also the point that I am trying to make…we don’t know if they will last and I am not going to put down several hundred bucks on something that doesn’t have a solid track record. This is a new brand that only carries a one year warranty. Pit Boss is made by the exact same people who make grills that carry a three year warranty on the electronics and a five year warranty on everything else on their high end pellet grills. Danson KNOWS how to make a pellet grill that lasts and they decided that they would only back the Pit Boss for one year.

Purchased this grill a couple months ago for my husband. Everything we grill/smoke turns out perfect (and we are not chefs)! Very happy with this purchase and will never go back to gas grills or other types of smokers. This grill is so versatile and easy to clean. The flavor and textures of briskets, steaks, chicken, fish, burgers, etc turn out so well, we feel like we are cheating. The temperatures that we set are on target and it evenly cooks the food. It's very heavy duty and we look forward to using this grill for many years to come. If you purchase this grill you will not regret it. One more thing, we were concerned that it would not be big enough. It is great for a family of 4 but also works well when having guests. I would say this is a good mid-size grill. If you are looking for a large grill to entertain with you may want to look for a larger size.

With four porcelain-coated racks, this smoker is both easy to clean, as well as having a great capacity for a large amount of food (the cooking area measures at 676sq!) You don’t have to worry about disturbing the smoking process when refueling, as the smoker has as separate wood-chip burner tray, meaning you can smoke for days without disrupting the process.

My Pit Boss totally exceeded my expectations. For the price, you can't beat the consistency and durability of this grill. Here in Texas we take BBQ very seriously. As a craftsman in front of the grill, my family my friends and I have have been pleaased with how well my recipes have turned out. I feel like I've taken my cooking to a higher level with a Pit Boss

***Update 2...Now over a year in. I have easily fired this beauty up at least 150 times...yes, 2-3 times a week. With the cover, the care, and occasional, deep clean (just deep cleaned it for the 4th time..about a 1-2 hour simple process) it honestly looks like it did the day I set it up and works just as well. My pizza is the talk of my son's youth group buddies (don't want to tell them its Wal-Mart take and bake) and I can now cook/smoke/grill literally anything on this pit. My biggest problem now, if you read below about not using my 4K Cal Flame gas grill anymore (STILL haven't since), is that my wife if busting my chops to tear out my original 'outdoor kitchen' to free up more space on the patio! I'll keep making excuses to avoid that, but truth be told, this pit rendered my Cal Flame useless. Not one complaint...don't hesitate to buy this pit (remembering the $400 target price).***