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Action Plans

Whether you’re a homeowner worried that your home might be at risk because of your debt, or you’re going through redundancy and don’t know how it’ll affect your finances, take control of the situation using our action plans.

We’ll explain your options and recommend a solution that’s right for you. Fees may be payable if we provide continuing services. If you repay any debt over a longer period of time this may increase the total amount to be repaid and your credit rating may be affected. Lenders are not obliged to accept less than contractual payments or freeze interest and charges. You can read more about “Fees and Key Information” here.

We hope you’ll be happy with our service but, if you’re not, we want to hear from you so we can try to put that right. Read here for information about our Complaints Procedure and about your right to refer a complaint to the Financial Ombudsman Service.

Your payments into a Debt Management Plan are protected and compensation could be available from the FSCS if there are any shortfalls in funds held on a customer's behalf.

Calls are recorded for training and quality purposes. Calls to 0161 numbers from mobiles and landlines are charged at local rate. Please check with your network provider for details on your call package.