Obtaining an Account

Faculty, staff, and graduate students (under the supervision of a faculty member) with active Net IDs can apply for an account by filling out the ITS iTrack form linked below. Undergraduate students are not eligible for an account, per the agreement between Queen's and FluidSurveys.

Please include as much detail about your survey as possible, when filling out the iTrack form. Also, check the Research Ethics web site to determine whether your survey requires GREB/REB approval or is exempt.

For Technical Issues

If you have a technical issue with your account, contact FluidSurveys directly at http://help.fluidsurveys.com/contact, under the White Label Login. Assistance is available Monday through Friday, 8AM - 10PM Eastern, and on Saturday and Sunday from 11AM to 5PM Eastern.

If you need help designing your survey, check out FluidSurveys University, which provides all the resources you'll need to develop the most effective survey for your research: http://fluidsurveys.com/university/.

You also can contact FluidSurveys directly at http://help.fluidsurveys.com/contact, under the White Label Login. Unlimited support for Queen's account holders is included in the agreement with FluidSurveys and is available from 8AM - 10PM Eastern on weekdays, and from 11AM - 5PM Eastern on weekends.