Microsoft had the brilliant idea to incorporate a feature for compatibility with earlier versions of Internet Explorer. When you enable this mode, the browser may begin to slow down significantly on the site until completely frozen. To disable this compatibility mode, click the small icon that looks like a torn piece of paper which is right next to the address bar. If you dont' want anymore surprises like this from a browser I strongly recommend you use Google Chrome.

obviously without your email address, you will never receive your password with the link that allows you to retrieve it. in such a situation, please contact your group manager, he can correct your email address in the "profiles" section. if you are a manager, please contact webmaster@en.pikkado.com and provide as much information as possible to facilitate the search for your account.

Obviously without an email address you'll never receive your password with the link that allows you to retrieve it. In such a situation, please write to your group manager, he can correct your email address in the Profiles section.If you have access to your email, please click the link in the box intended for this purpose.

When the manager resets the last exchange, your previous wish list will still be valid since many people are going to reuse some of the suggestions they had in previous exchanges. For this reason, the list should not be visible to avoid that the person who picked you is mistakenly led to beleive that she can buy gifts from your old outdated list. This situation could happen to latecomers. To avoid this, you will notice a "Publish" button below the wish list in a red box. Click it when your list is ready, it will then allow others to see your new updated list.

Your registration link is no longer valid probably because your organizer deleted your account shortly after sending the invitation, even though your account was recreated shortly after. Ask him to send you a personal invitation.

The names and spouses are no longer editable once the participant has registered for the simple reason that if you change this information he will not be able to join the group. The participant can change his own information.

Yes, in the participants profiles section, click on the serrated wheel and go to the link "Edit profile" there is a drop-down menu labeled "Will not draw this person (spouse)". Form couples in that section.

Yes, go to the gift exchange site, select the group to remove if you are already part of several groups. Go to the exchange tab and open the last option that is titled: remove this group. Please note that all group parameters are editable. You do not have to remove it.

Sometimes in certain situations, the emails sent are mistaken for spam by spam filters. Tell the participant to go to the spam folder for this purpose in his email options. After the correction the user should be able to receive future invitations. However, please note that Facebook will block all messages sent from anybody not part of the friend list. You sould therefore use another email address to prevent this problem from occuring.

Once connected to your group, click the "add participant" button above the list of participants. This is obviously impossible if a draw has already been conducted. You must re-launch the draw beforehand.

By inserting some participants from your group in an exclusion group, it will be impossible for them to draw each other. This option is ideal for exchanges involving children or simply to avoid conflicts amongst people who do not like each other.

Yes there are several options available to you. You can define for each profile, who is their spouse, which allows you to choose the option "Avoid spouses from drawing each other" in the options of the draw. You can check the option "avoid mutual draw" which will, for example prevent Suzy from drawing Mark, if Mark drew Suzy. You can also use the "Avoid drawing the same person as in the last draw" but this restriction will only be possible if you reuse the same group year after year (see the question on reusing a group) . Finally, using the "Use exclusions groups" option, you can define groups of people who will not be able to draw each other.

Yes if you want to start a new exchange it's simple! Visit the "Exchange" section and reset the draw. This will void the draw in progress which will allow you to make a new invitation, to add, change or remove the group participants (Profiles section) and to launch a new draw. It is strongly discouraged to create a new group from scratch, because your members could be confused and connect to the wrong group. Moreover, by doing so, you can use the option that prevents a person from drawing the same person as last time.