Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?

You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.

Disable ad-blockers or other browser extensions that may be interfering with the page.

"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.

Close all instances of your browser then relaunch the browser and try again.

If problems persist, it may be a problem at the live stream venue. Please try again later.

Video playback is very slow

There could be a number of causes resulting in slow or interrupted video playback. In general, if you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try moving
your router to another location and away from other devices that may cause electrical interference.

We recommend the following:

Move your wireless router to a more central location of your home.

Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.