I sent this issue via Frontier’s website on ********. I received an emailed response d...

GetHuman1365417's customer service issue with Frontier Airlines from October 2018

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The issue in GetHuman1365417's own words

I sent this issue via Frontier’s website on ********. I received an emailed response denying request for a refund and compensation on ********:**My wife and I were scheduled to take flight **** from GSP to MCO on ******** with an original scheduled departure time of *:** pm. Early in the day, I received an email and text at **:** am (I have a copy of email) telling me that the flight had been delayed with a new departure time of *:** pm. We arrived at the airport and ticket counter at approx. *:** pm, well before the required ** minutes prior to departure, only to find nobody at the ticket counter to check us in with our bag. Turns out that the flight had been rescheduled again to an earlier time and we had not been notified. We subsequently received an email and text at *:** pm telling us that the flight had been rescheduled to depart at *:** pm. Please note that we were notified of the new departure time two minutes AFTER the flight departed (I have a copy of this email as well). Requesting a refund of $***.** which includes airfare and taxes, bag fees and seat fees for Jeff Erickson and Dana Erickson. Also requesting compensation of $*** for frequent flyer miles used with a different airline to get to MCO. **Please advise ASAP. Thank you.*Jeff & Dana Erickson (***) ***-**** *****@***.com

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