12 – 14 June 2019

Put on your own oxygen mask before helping others

Session type:Case Study

Session duration:45 minutes

Presented by:

Anne Dhir

About this Case Study

This session discusses a rarely addressed, yet crucial, topic: the importance of looking after the mental health of project teams, in particular when they work closely with users, tackle sensitive topics or work in difficult circumstances. We can’t design future experiences at the cost of present ones. Drawing on insights from other disciplines, the session proposes practical ways to look after our teams to reduce stress and trauma.

About the Speaker

Anne is a project director at Snook. She is an enabler with a passion for empowering people to achieve their ambitions. With a background in business and data, Anne is keen to use service design to implement solutions that work well for users and are sustainable for staff and organisations.