This 55-page report was researched during the month of July and August 2011 with information gathered through primary and secondary research.

Sources of information included but not limited to:

existing external research analyst reports and presentations

financial reports from operators

fixed and mobile providers’ websites.

directly from operators.

Overall, the report presents the analysis of the research findings collected from 6 incumbent fixed operators (except for ISP in Kuwait and Egypt) and all mobile network operators (15 in total) offering services in the GCC region.

Additionally, we include prices for services in 4 other countries namely Egypt, Morocco, South Africa and the UK in order to draw a comparison of rates charged in the GCC region with countries outside the region. In order to facilitate the analysis of the findings, a matrix was produced to include all qualitative and quantitative information for each of the service providers fixed and mobile services covered in the report. Where available, the following information has been collected, analysed and compared.

Table 1: Fixed/PSTN Connection per month for a PSTN exchange line – ConsumerTable 2: Fixed/PSTN Rental per month for a PSTN exchange line – ConsumerTable 3: Fixed/PSTN Cost per minute for making a fixed-to-fixed local/national callTable 4: Fixed/PSTN Cost per minute for making a fixed-to-mobileTable 5a: Fixed/PSTN Cost per minute for calls made in peak hours to a fixed line in neighbouring countries, Egypt, Morocco, South Africa, Singapore, the UK and the USATable 5b: Fixed/PSTN Cost per minute for calls made in off-peak hours to a fixed line in neighbouring countries, Egypt, Morocco, South Africa, Singapore, the UK and the USA.Table 5c: Fixed/PSTN Cost per minute for calls to a mobile line made in peak hours to neighbouring countries, Egypt, Morocco, South Africa, Singapore, the UK and the USA.Table 5d: Fixed/PSTN Cost per minute for calls to a mobile line made in peak hours to neighbouring countries, Egypt, Morocco, South Africa, Singapore, the UK and the USA.Table 5e: Fixed/PSTN Peak and off-peak times for IDD callsTable 5f: Fixed/PSTN Details of discount schemes Table 6: Mobile: Cost per month and inclusive allowances available to postpaid subscribersTable: Mobile: Mobile Broadband (postpaid and prepaid) accessed by PC 1 per countryTable: Mobile: Mobile Internet (postpaid and prepaid) accessed by PC 1 per countryTable 7a: Mobile: Comparison of lowest and highest priced postpaid monthly product for accessing the Internet by PCTable 7b: Mobile Sorted by lowest priced product. Comparison of lowest and highest priced postpaid monthly product for accessing the Internet by PCTable 8a: Mobile Comparison of lowest and highest priced postpaid monthly product for accessing the Internet by mobile phoneTable 8b: Mobile Sorted by lowest priced product. Comparison of lowest and highest priced postpaid monthly product for accessing the Internet by mobile phone

CHARTS

Chart 1: Fixed/PSTN Connection charge for a PSTN exchange line – ConsumerChart 2: Fixed/PSTN Rental per month for a PSTN exchange line ConsumerChart 3: Fixed/PSTN Cost per minute for making a fixed-to-fixed local/national callChart 4: Fixed/PSTN Cost per minute for making a fixed-to-mobileChart 5a: Fixed/PSTN Cost per minute for calls to a fixed line in neighbouring countries, Egypt, Morocco, South Africa, Singapore, the UK and the USAChart 5a: Fixed/PSTN Cost per minute for calls to a fixed line in neighbouring countries, Egypt, Morocco, South Africa, Singapore, the UK and the USA.Chart 5b: Fixed/PSTN Cost per minute to call a fixed line in Bahrain (peak hours)Chart 5c: Fixed/PSTN Cost per minute to call a fixed line in Oman (peak hours)Chart 5d: Fixed/PSTN Cost per minute to call a fixed line in Qatar (peak hours)Chart 5e: Fixed/PSTN Cost per minute to call a fixed line in S. Arabia (peak hours)Chart 5f: Fixed/PSTN Cost per minute to call a fixed line in UAE (peak hours)Chart 5g: Fixed/PSTN Cost per minute to call a fixed line in Egypt (peak hours)Chart 5h: Fixed/PSTN Cost per minute to call a fixed line in S. Africa (peak hours)Chart 5i: Fixed/PSTN Cost per minute to call a fixed line in Morocco (peak hours)Chart 5j: Fixed/PSTN Cost per minute to call a fixed line in UK (peak hours)Chart 5l: Fixed/PSTN Cost per minute to call a fixed line in USA (peak hours)Chart 5m: Fixed/PSTN Cost per minute to call a fixed line in Singapore (peak hours)Chart 6a: Mobile A comparison of all Fixed Broadband products, rental per month - Products up to USD 100 per month.Chart 6b: Mobile A comparison of all ADSL products, rental per month - Products USD 100 per month and higherChart 7a: Mobile A comparison of all mobile postpaid plans, rental per month (incl. of VAT where applicable). Price plans up USD 24.99 per month inclusive of tax and higherChart 7b: Mobile A comparison of usage per minute for all mobile postpaid plans, cost per min (incl. of VAT where applicable). Price plans USD 24.99 per month and higher inclusive of tax and higherChart 7c: Mobile A comparison of voice call charges for postpaid plans up to USD 0.10 plus per minuteChart 7d: Mobile A comparison of voice call charges for postpaid plans USD 0.10 and higher per minuteChart 7e: Mobile A comparison of SMS charges for postpaid plans