An Enterprise Floating License allows sharing across a pool of users by providing a single key that specifies the total number of users that can concurrently use the software and supports image based distribution and eliminates the need to re-activate if machines are re-imaged.

After your order has been processed, you will receive an email with your License key. Orders are usually processed on the same business day within a few hours.

An Enterprise Floating License allows sharing across a pool of users by providing a single key that specifies the total number of users that can concurrently use the software and supports image based distribution and eliminates the need to re-activate if machines are re-imaged.

The license terms of this product require that we verify your eligibility prior to it being delivered.

After verification, your order will be processed and your new Expiry Date will be sent to you by email. Orders are usually processed on the same business day within a few hours.

An Enterprise Floating License allows sharing across a pool of users by providing a single key that specifies the total number of users that can concurrently use the software and supports image based distribution and eliminates the need to re-activate if machines are re-imaged.

The license terms of this product require that we verify your eligibility prior to it being delivered.

After verification, you will receive an email with your License key. Orders are usually processed on the same business day within a few hours.

Delivered via Email:

MadCap Authoring and Management System (AMS) Key and Download link

Our prices include ComponentSource licensing and installation support, technical support is provided directly by the publisher based on their policies for support and the type of license you purchase. For your convenience, we retain an online backup of any licensing information that we have issued directly or has been provided to us by the publisher. You can request a FREE upgrade to a new version, if it is released within 30 days of your purchase. All sales are made on our standard Terms and Conditions and subject to our Return Policy. Please contact us if you require any licensing option not listed, including volume licensing and older versions of the product.

Co-term / Alignment

If you have multiple subscriptions with different renewal dates and would like to align them, we can help regardless of where you bought them. Live Chat with us to discuss your requirements.

Previous Versions

If you buy a new license of MadCap Authoring and Management System (AMS), you will have access to download older versions of the same product.

MadCap Authoring and Management System (AMS) Licensing

Timed Subscription License: You are licensed to use the software for the subscription period only.

Floating Timed Subscription License: You are licensed to use the software for the subscription period only. Allows sharing across a pool of users by providing a single key that specifies the total number of users that can concurrently use the software.

Floating Enterprise Timed Subscription License: You are licensed to use the software for the subscription period only. Allows sharing across a pool of users by providing a single key that specifies the total number of users that can concurrently use the software. Supports image based distribution and eliminates the need to re-activate if machines are re-imaged.

Platinum Maintenance

Product Upgrade and Upgrades during the maintenance period

Unlimited Email Support

Knowledge Base Access

Forum Access

Priority Telephone Support (Unlimited Inquires)

Priority Email Support

Extended Support Hours

Senior Engineer Support Team

Project Analysis & Advice

License Agreements

FAQs

Is the license permanent (perpetual) or temporal (time-limited)?

MadCap Authoring and Management System (AMS) licenses are time-limited and you must purchase a renewal in order to continue using the software after the subscription period ends. For further information, please see the License Agreement.

What happens after my subscription expires?

After expiry, you will no longer be licensed to use the software. In order to continue using it you must renew your subscription. For further information, please see the License Agreement.

Can I co-term (align) my existing licenses?

Yes. ComponentSource can arrange to co-term your licenses, even if they were not originally purchased through us. Please call us or send us a message to discuss your needs.

Can I add a new license / previous version to my existing MadCap Software account?

Yes. Please contact us to discuss your requirements.

Can I buy an old product version?

MadCap Software does not sell previous versions directly, but purchasing any new license gives you access to download older versions of the same product.

Can I install my license on more than one machine?

Yes. Each license can be installed on two different machines, as long as they are both on different domains.

Can a license be transferred from one developer to another?

Yes. You can deactivate your license from within the Help Ribbon, or the MadCap support team can help you transfer a license to another developer.

What type of support do I get?

New MadCap Authoring and Management System (AMS) licenses include a 12 month Platinum support and maintenance subscription. This provides product upgrades and updates, unlimited priority email and telephone support, access to the Senior Engineer support team, access to the knowledge base and forums, and the option to send projects directly to the support team for analysis. Support hours are Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time).

Does this product require online / offline activation?

Only Floating and Enterprise Floating licenses need an internet connection to use the license.

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