Appointments

Appointments may be made over the telephone (01362 692916) or in person at the desk. Please make one appointment for each person.

The reception Office is open from 8.00 a.m. to 6 p.m. Monday to Friday

A recent survey revealed that one in four of our patients were not aware that you can make an appointment more than two working days in advance.

You can book appointments at least six weeks in advance - sometimes more.

CANCELLING YOUR APPOINTMENT

If you are unable to make your scheduled appointment, please telephone us in good time so that we may allocate your appointment to someone else who needs it.

You can also cancel your appointment via our online service, but would ask that this is done no less than 24 hours before your appointment is due.

Home Visits

If it is a genuine medical emergency, please dial 999, rather than request a home visit.

Home visits are intended only for patients who are unable, because of their medical condition, to attend the practice.

Where possible a home visit should be requested before 10.00 am

We prefer patients to come to the surgery for assessment where we have better facilities and diagnostic equipment.

We do not normally visit children with minor illnesses.

Lack of transport to the surgery is not an appropriate reason for requesting a home visit. Please consider using the Dereham Community Car Scheme by calling 07827 972163 between 9am and 1pm on Monday, Tuesday and Thursday.

Patients are asked to bear in mind that the doctor can see and treat several patients in the practice, in the same time that it takes to carry out one home visit