BH620 server has two CPU Shocket, CPU slot 2 is not detecting the CPU,

Error :- CPU Internal Error assertion critical/ CAT error

Alarm Information

in the BMC console we observed error on CPU shocket

CPU Internal Error assertion critical/ CAT error

Handling Process

as per the contract the if the system hardware has physically damaged by the customer mishandling it will out of warranty,

we recommonded the customer to buy new BH server, as CPU shcket can be repair,

Root Cause

on analysis of the problem we found that CPU shocket is damaged by mishandling by customer IT team,

Suggestions

1. analyse the logs
2. check the CPU with other system to find if it is CPU level issue
3. check the CPU shocket with new CPU
4. check the CPU shocket analyse if any pin damaged
5. if it is adjustable pins try to restore the pins if not than sugget for the replacement
6. replace the Mother board, plug in the CPU on new Board
7. check the CPU deduction and check the system funcitionlity