Retail

Disruption in retail is not new. But the pace of change is now an order of magnitude faster. The effect on the entire ecosystem is magnified, from manufacturers to retailers to landlords, luxury to mass and every touchpoint in between. With consumers now starting the majority of product searches on Amazon, Alibaba, and T-Mall, doubling down on old tactics and advisory models will not work. This change brings unprecedented opportunity for those willing to think and work differently. Our deeply experienced, hands-on retail team will work alongside you to guide and support your transformation as you reinvent the very meaning of the word retail.

Insight

David Bassuk

Joel Bines

How can retailers satisfy today's self-centric customer?

In years of studying buyer behavior and touchpoints, AlixPartners has found that every transaction between the consumer and the retailer can be broken down into five basic building blocks that shape this relationship: access, product, price, service, and experience. Weighing consumer expectations in relation to each of these attributes paints an instructive picture of the trends and tactics that will become critical to retailers’ strategic decision-making in the months to come.

In years of studying buyer behavior and touchpoints, AlixPartners has found that every transaction between the consumer and the retailer can be broken down into five basic building blocks that shape this relationship: access, product, price, service, and experience. Weighing consumer expectations in relation to each of these attributes paints an instructive picture of the trends and tactics that will become critical to retailers’ strategic decision-making in the months to come.

87% of Americans to spend as much or more on holiday shopping this year, and 48% say they will switch brands if tariffs hike prices more than 10%, according to AlixPartners poll

Coming off an unexpectedly robust 2017 winter-holiday season in which retail sales in the US jumped 6.1% versus the year before, 87% of Americans say they will spend as much or more this season, with over a third (36%) saying it’ll be more.

Coming off an unexpectedly robust 2017 winter-holiday season in which retail sales in the US jumped 6.1% versus the year before, 87% of Americans say they will spend as much or more this season, with over a third (36%) saying it’ll be more.

Apratim Sarkar

Peter Saville

Sanjay Shetty

Ted Stenger

Disruption in retail is not new. But the pace of change is now an order of magnitude faster. The effect on the entire ecosystem is magnified, from manufacturers to retailers to landlords, luxury to mass and every touchpoint in between. With consumers now starting the majority of product searches on Amazon, Alibaba, and T-Mall, doubling down on old tactics and advisory models will not work. This change brings unprecedented opportunity for those willing to think and work differently. Our deeply experienced, hands-on retail team will work alongside you to guide and support your transformation as you reinvent the very meaning of the word retail.

Insight

David Bassuk

Joel Bines

How can retailers satisfy today's self-centric customer?

In years of studying buyer behavior and touchpoints, AlixPartners has found that every transaction between the consumer and the retailer can be broken down into five basic building blocks that shape this relationship: access, product, price, service, and experience. Weighing consumer expectations in relation to each of these attributes paints an instructive picture of the trends and tactics that will become critical to retailers’ strategic decision-making in the months to come.

In years of studying buyer behavior and touchpoints, AlixPartners has found that every transaction between the consumer and the retailer can be broken down into five basic building blocks that shape this relationship: access, product, price, service, and experience. Weighing consumer expectations in relation to each of these attributes paints an instructive picture of the trends and tactics that will become critical to retailers’ strategic decision-making in the months to come.

87% of Americans to spend as much or more on holiday shopping this year, and 48% say they will switch brands if tariffs hike prices more than 10%, according to AlixPartners poll

Coming off an unexpectedly robust 2017 winter-holiday season in which retail sales in the US jumped 6.1% versus the year before, 87% of Americans say they will spend as much or more this season, with over a third (36%) saying it’ll be more.

Coming off an unexpectedly robust 2017 winter-holiday season in which retail sales in the US jumped 6.1% versus the year before, 87% of Americans say they will spend as much or more this season, with over a third (36%) saying it’ll be more.