Service Description: Hackney Road Abstinent Service delivers support in partnership with the local drug and alcohol agency as well as various external agencies. The aim of the service is to re-enable customers and support them to move as part of a planned process dependent on them evidencing successful maintenance and compliance of planned scripting and abstinent stability Key Responsibilities: Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation Develop and maintain links with all key agencies and service providers in the local community Empower customers to ensure they receive the service and benefits they are entitled to Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible Adhere to Look Ahead’s Policies and Procedures Engage in learning and development activity to increase knowledge and skills Provide day-to-day instruction/supervision of Assistant Support Workers/Domestic Staff/Personal Support Assistants where appropriate Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Servicio de empleo de origen:Department for Work and Pensions, Public Employment Services, United Kingdom.