Have questions about American Express Travel Insurance? Find the answers you are looking for

Find the answers that you’re looking for.

Emergency Medical Coverage

Doesn’t my provincial health plan cover me when I’m travelling in the U.S. or Canada?

It is recommended that you carefully review your provincial health plan coverage. Provincial plans do not cover everything once you leave your home province/territory and typically cover only a limited portion once you leave the country. In fact, the Government of Canada urges all Canadians to purchase supplemental health insurance when leaving the country.

Travelling Outside of Canada

If you get sick or injured while abroad, out-of-country health care can be costly, and your provincial health plan may not cover any medical expenses abroad.

Travelling within Canada

While there is some cost sharing that is done among provinces, it is important to note that the reimbursement of the actual procedure may vary in every province.

There could also be significant delays in receiving reimbursements by the appropriate provincial ministries which could result in significant out-of-pocket expenses.

Why do I need travel medical insurance when I travel abroad?

An accident, illness or emergency can happen anywhere. If you need medical care in another country, your provincial health plan may pay only a portion of the costs. Travel Medical Insurance can pay for the eligible expenses above and beyond your provincial health plan.

Global Excel representatives are available 24 hours a day, seven days a week.

Whenever possible, Global Excel will also request for the medical service provider within the network to bill the covered medical expenses directly to the insurance provider instead of you.

Doesn’t my American Express® Card cover me when I travel?

Your American Express® Card may cover you with certain benefits related to travel, such as:

Travel Emergency Assistance2

Travel Accident Insurance3†

Flight and Baggage Delay Insurance4†

Lost or Stolen Baggage Insurance5†

Hotel/Motel Burglary Insurance6†

It is recommended that you carefully review the travel insurance coverage that your American Express® Card provides. If your Card includes these benefits, you may still seek to increase the level of coverage to suit your individual travelling needs.

Am I covered if I participate in any sports during my trip?

There are various sports that are not covered during your trip, all of which are described in more detail under the General Exclusions section of the Certificate of Insurance.

Can I extend my emergency medical coverage if I extend my trip?

Coverage can be extended by calling the Insurer at 1-866-616-0532 before your existing coverage expires. Your request will be approved provided no event has occurred that would give rise to a claim under the insurance and you request an extension before coverage for your trip terminates. If an event has occurred that would give rise to a claim, the extension of your insurance is subject to the approval of the Insurer.

Note: The total number of days outside your province or territory may not exceed 183 consecutive days or the maximum allowable number of days in your province or territory of residence.

Travel Insurance Protection Coverage

Why should I buy trip cancellation and interruption insurance?

A trip can represent a significant investment. Plus, if you are like most people, you will likely book your trip well in advance. A lot can happen in the time between your first trip-related purchase and your departure date. If a medical emergency or other unfortunate event prevents you from going on your trip, you may lose some (or possibly all) of the money you paid.

With trip cancellation and interruption insurance, you can be covered when a specified situation prevents you from travelling as planned.

Examples include:

You can’t travel due to an illness, job loss or immediate family member’s medical emergency

You need to return home earlier than scheduled because of a family emergency or medical condition

Please read the Certificate of Insurance documents below for the details:

Note: It is recommended that you purchase this insurance at the time you pay your initial travel deposit.

Can I cancel my trip for any reason and get all my money back?

Not all events are covered. Trip Cancellation coverage will refund prepaid, non-refundable payments or deposits if you have to cancel for a covered reason. Covered reasons include: sudden and unforeseen medical emergencies, if your home is made uninhabitable by fire, flood, burglary, vandalism or natural disaster, hijacking or quarantine. For a complete list, please refer to the Certificate of Insurance or contact Global Excel Management, Inc. (Global Excel)

General Travel insurance queries

Do I really need to read my travel insurance policy?

It is strongly recommended that you do. Your insurance policy is a valuable source of information and contains provisions that may limit or exclude coverage. Please read it before you go, keep it in a safe place and carry it with you when you travel.

Whom can I call if I have questions about travel insurance?

Global Excel Management Inc. offers a 24-hour assistance hotline. Experienced multilingual associates can provide you with immediate access to information and direction. They can help you with your travel emergencies. Call Global Excel Management Inc. at 1-844-780-0501 (Toll Free – Canada and the U.S.) or
+(819) 780-0501(Collect – Elsewhere).

Eligibility

Will my age affect my coverage eligibility?

Generally speaking, no. While your age can affect the type of coverage you can buy, Amex Travel Insurance has packages and plans that cover all age groups. If you are age 60 or older, you may be asked to answer a few questions about your health to ensure you have the appropriate coverage available.

Will a pre-existing medical condition affect my coverage?

Possibly, depending on your age and your condition. Pre-existing medical conditions are covered if they are stable for a certain time period (as specified in your policy) before your policy’s effective date. Please call the Enrollment Centre at 1-866-587-1029 to discuss with an agent.

What do I need to know about completing the health questions?

Your answers to the health questions (if applicable) will place you into one of five categories and form part of your insurance policy.

When answering the health questions:

Be sure to take your time. The health questions may take up to 10 minutes to complete

Only you (the applicant) can complete and sign the health questions form. Please read each question carefully as incorrect answers can lead to your coverage being void and any claim will not be paid.

Have your prescriptions or a description of your medication nearby for reference.

Please review the answers you have provided to the health questions to confirm that they are correct.

If you are unsure about any questions regarding your medical condition or medications, please speak to your physician or contact the enrollment centre at 1-866-616-0532.

Customer Service: 1-866-616-0532

1. Amex® Travel Insurance is underwritten by Royal & Sun Alliance Insurance Company of Canada.

2. Subject to benefit limits and other policy terms and conditions.

3. For more information on your current Card coverage, please visit americanexpress.ca or call the number on the back of your American Express Card.

In this outline, we have given a brief description of the benefits available under this plan. All the provisions of the plan are contained in the Certificate of Insurance. Certain exclusions, limitations, maximums and definitions apply. Please read your Certificate of Insurance carefully.

* All trips within a 12 month period must be a maximum of 10 or 31 day duration depending on the Multi-Trip Annual Plan option purchased. Insurance coverage can be purchased for additional days on a per trip basis subject to the terms and conditions of the policy.

Exclusions and Limitations

Group insurance policy PSI0474022211, issued to Amex Bank of Canada, is underwritten by Royal & Sun Alliance Insurance Company of Canada. Assistance services are provided by Global Excel Management Inc. A Certificate of Insurance with full details of the plan will be mailed to persons enrolled in the program. As with all insurance, certain restrictions and limitations apply. The terms and conditions of the group insurance policy will prevail. For additional information please call 1-844-780-0501. Certain Travel Assurance packages provide coverage for emergency medical expenses incurred by you while outside your Canadian province or territories of residence so long as you are covered under a Canadian government health insurance plan.

Amex Bank of Canada and its affiliates are not liable for any coverage or benefit provided by the underwriter of the policy. If you have any dispute related to coverage or benefit, please contact the underwriter directly at the phone number indicated below.

Once enrolled, you will receive a certificate of insurance from Royal Sun & Sun Alliance Insurance Company of Canada. outlining all the applicable benefits, limitations, conditions and exclusions. Please read the certificate carefully.