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BCD TravelData and Reporting Analyst in
Atlanta, Georgia

Global Client Data Services (GCDS) encompasses all products and services that deal with the aggregation, analysis, and delivery of data for our customers. This role is responsible for design and development of customer reporting based on the interpretation of customer needs. The Account Executive reviews output to assess compliance to expectations, canvasses customer reaction to output, and reports on successes and shortfalls in all parts of the process. This individual also acts as a liaison in information exchange and problem resolution.

The Account Executive, Global CDS is responsible for establishing and maintaining client trust and loyalty and acts as the key client contact for all data and reporting needs. Responsbile for understanding customer needs and providing consultative solutions. Ensures all customer requests are tracked and reported. Responsible for tracking all client deliverables and overseeing the accuracy and timeliness. Escalates client-impacting issues to management. Collaborates with peer groups to implement best practices in reporting and analysis.

Essential Job Functions:

*Support Divisional Operations and Account Managers in understanding and defining customer reporting requirements. Objectively communicate pros and cons in the client's request to the Account Manager along with alternative cost effective recommendations.

Insure that all documents, reports, extracts and downloads are created within the guidelines and timeframes specified in the SOW, and that they are incorporated into the appropriate schedules, documents, routines and downloads.

Distribute developed reports to the customer on a one-time basis or passed to the production team for inclusion in regularly scheduled distribution routines.

Update database tracking, as required.

Create SQL, and / or data normalization scripts for all CDS products.

Maintain support for version control, corporate hierarchy structure, look up tables, data dictionaries and relationship with DBA on IT staff. Create and maintain software solutions to provide any needed interfaces.

Support third party data acquisition, reporting software, and variety of databases

Support product managers in related third party software contracts and vendor relationships

Keep abreast of emerging technologies and industry trends. Maintain a current knowledge of new releases, bugs and issues and communicate to the CDS Director. Oversee rollout of new releases and products, and validating DLL's. Serve as escalation point for vendor issues to the appropriate Product Manager. Create and facilitate productive users group

Implement new accounts and perform reporting demonstrations when needed.

Assist in updating report library

Primarily interacts with internal contacts, however, periodically meets or speaks with assigned client base to review existing reporting requirements, making adjustments as required.