We
accept orders by mail, or online
only. Orders charged to MasterCard or VISA or accompanied by numbered
purchase order forms may be mailed to ASEBA, 1 South Prospect
Street, Burlington, VT 05401. Checks, money orders, and purchase
orders should be made payable in U.S. dollars to ASEBA. Secure VISA/MasterCard
ordering is available at our online
store. Please complete a User Qualification
Form if you are ordering for the first time. (Not needed if
you are ordering only books, manuals, guides or software.)

Customers
will be charged an address change fee of the current shipping
price for orders if the delivery address changes after a package
leaves our premises for delivery to the original address. If a
change notice is received from the Carrier, your credit card will
automatically be charged. For other payment methods, you will
be billed for the additional charges.

Terms
All orders must be accompanied by payment or be guaranteed by
MasterCard, VISA. US customers may also submit numbered purchase
order forms (net 30 days or interest
will accrue).

Exchanges
Check your order when it arrives. If we made an error, goods are
defective, or you need to exchange an item, contact us within
30 days for a replacement. Exchanges due to customer errors on
orders will incur shipping charges.

Discounts
Contact us for information on volume discounts and for discounts
on products to be used for courses, training programs, and student
research projects. For student and training discounts, complete
a discount application.

Manuals, books,
guides, and ASEBA software can be transmitted electronically at
no cost to customers. (Please note that
files are available for download for 3 weeks after you receive
e-mail notification.)

For Ground
delivery to the 48 contiguous states, please see our online
store for the current shipping price per order. For addresses
outside the 48 contiguous states, please contact us for shipping
options and costs.

Next
Day and 2nd Day Delivery
Call 802-656-5130 (option #2) for cost of next day or 2nd day
delivery. Expedited orders must be received by noon U.S. Eastern
time to be shipped the same day for delivery 1 or 2 business days
later.