IT Service Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

Few consumers or small businesses today have an IT pro on speed-dial. In 2018 we suspect that will start to change. New opportunities are arising as products become more and more interconnected, support will become it’s own product, keeping more than just big businesses connected. Listen as experts discuss industry in 2017 and how you can prepare for what’s next in 2018.

The ITIL framework typically defines best practices for designing, improving and managing ITSM solutions, which are usually designed to meet ITIL recommendations. How does ITSM fit in with the ITIL framework, and how can it add value to the process? Hear from leading service management experts as they discuss real-life examples of implementing and maintaining an effective framework.

In today’s IT environment, service management is applied to best practices, which extends beyond the traditional processes and implementation of aligning IT services. A challenge most organizations face is the process of creating a strategic plan around the practices that gauges the end-to-end delivery of IT solutions. It’s important to measure the progress of your service management plan. Hear from lead experts as they discuss the right metrics to correctly assess your business impact.

DevOps is no longer a trend, it’s a necessary practice for a business to move with agility and scalability in today’s market. How do you create a collaborative relationship between developers and operations while maintaining service to your customers? Hear from leading experts as they discuss how to cultivate and environment for this winning collaboration and how it can connect with other ITSM practices to benefit your business.

CSI continually improves the effectiveness and efficiency of services and processes. There are thousands of tools and methodologies to help you with the implementation of a CSI strategy, but which ones are the right ones? Our thought leaders will debate exactly this question alongside with other overarching CSI topics.

You can’t solve anything without data, unless you can read the future in Tarot cards or have an extremely developed intuition. If this is not the case, then you will find our August summit a must to attend. Among the topics discussed:
- How to choose the right metrics to assess your ITSM efforts correctly?
- How to take sound decisions based on available data?
- How to forecast the outcome of any IT strategy?

Technology is constantly evolving, helping IoE thrive at an unbelievable pace. Is ITSM going hand in hand with these transformations? In this summit be ready to discuss the role of ITSM in relation to IoE. Moreover, learn how to make your IT strategies relevant across multiple devices, at any given point in time and anywhere in the world.

An organisation is like an independent living organism: it grows, it develops, it changes. ITSM has the role to support the company through this transition and make sure that all changes are implemented as smoothly as possible for all parties involved. How can ITSM become a better change, configuration and release management supervisor? All answers are in this summit.

DevOps represents a vibrant and also one of the fastest growing communities in ITSM, but it still remains a mysterious land for many IT professionals. In this summit a strong emphasis will fall on understanding the role of DevOps in relation to ITSM, its connection to other ITSM practices and how it shapes the industry as a whole.

This summit will reveal practical advice on how to manage IT effectively so that it brings additional value and success to the entire organisation. Our thought leaders will touch upon topics such as IT4IT, how to bridge the gap between CEOs and CIOs, how to set up the right goals, formulate the right budget stories, choose the most appropriate metrics and measure IT as it is.