I have placed my order. How soon will it be delivered?

The order/shipping status of purchases can be tracked online. Simply go to Order Status and follow the directions. If you have a question about your order, please contact our Customer Service Team.

How long does it take to process an online order?

If you order unwrapped items today we will ship them out the next business day. If you order wrapped items today, they will bake & ice the next business day and then wrap & send out the following business day. Some special wrapped cookies have an extra production day (3 total) and are all identified as such in their right-hand product description. If you select a certain delivery date we will ship them out based on the time it will take for the package to arrive.

What are the shipping options and prices?

We offer UPS SurePost for $7.99 per address for items that are less than 5 pounds. You cannot chose a future delivery date if you are shipping SurePost - your order will go be baked and shipped the day after it is placed.

We offer UPS Ground is you prefer to chose a shipping date. Your price will be determined by the weight and size of your order and the disctance it is being shipped. For most 1 ietm orders, UPS Ground will cost between $9 and $12, depend on the size and distance.

At checkout enter your desired delivery date and we will tell you what shipping options are available for those dates.

Can I track my order?

Yes, once your order ships we will send you a tracking number that can be tracked via FedEx. You can also check the status of your order in our Order Status Center.

Can I ship an order outside the United States?

Unforuntately no, we currently do not ship outside the US.

Can I ship to PO Boxes through Smiley Cookie?

Yes, you must select UPS Surepost to deliver the package. UPS Surepost is a partnership between UPS and the USPS. Delivery to PO Boxes have no guaranteed delivery date but tend to deliver +1 day of UPS Ground transit. If possible find a physical address and use this. Shipments to PO boxes via other UPS methods will have to be rerouted mid transit.

Can I ship to APO/FPO addresses through Smiley Cookie?

Yes, you may. An order going to an APO/FPO address can ship only standard delivery and will go by USPS First-Class Mail. Delivery can take up to 4 weeks.

What is UPS SurePost?

UPS SurePost is an option that is less expensive than standard UPS Ground. Basically, your package is shipped throughout the UPS Ground system up until your local Post Office. There your package is dropped off for your USPS carrier to deliver to your door. This delivery option does not guarantee a delivery date but usually delivers 1+ day from ground transit.

You are able to track your package's delivery via the UPS tracking system throughout the entire delivery.

If you are having another package delivered by UPS that day, they will oftentimes not drop your SurePost package at the USPS and instead deliver it with your other Ground package at no charge to save delivery time.

To ship to a PO box Surepost must be used. No other transit option will successfully deliver.

Can I have the cookies shipped to a local Eat’n Park Restaurant for pick up or pick them up at your Cookie Factory?

We ask that all cookies deliver to a preferred address specified by the guest during checkout. We are unable to ship the cookies to a local Eat’n Park Restaurant for pick up by a guest. We allow pick ups from our Cookie Factory on a case by case basis (as our facility is not a customer-facing building) on orders over 200 cookies (400 for minis).

How many days away of transit is my state from your Cookie Factory?

The Cookie Factory is located in Pittsburgh, PA 15205. Our unwrapped cookies take 1 business day to bake, ice & send out—our unwrapped cookies take 2 business days to bake, ice, wrap & send out. After these production days your package will be delivered by the according Transit Map:

**NOTE: all time in transit described below is for UPS GROUND SHIPPING only. 2-day Select & Next Day Air will be delivered as guaranteed; distance from our facility is negligible. UPS Surepost does not guarantee a delivery day but tends to arrive a day after UPS Ground**