Customers who have issues with regard to their water purifiers can contact the Aquaguard Customer Care and Service Centre Numbers given below. Please ensure that you have the Model Name, Model Number, Purchase date & dealer details for speedy resolution of your issue by the customer service representatives. Customers who need more information about the Aquaguard AMC plans also can inquire here.

Aquaguard Warranty India

Aquaguard offers 12 months Warranty from the date of installation and 15 months from Date of Sale whichever is earlier. To avail the warranty from the company, visit the nearby authorized Aquaguard service centers.

Aquaguard Complaint Escalation:

If you have any complaints or issues you can use the online service request form and raise your complaints with Eureka Forbes. If the customers are not satisfied with the product or after-sale services offered by Aquaguard, they can escalate the issues in 4 steps provided below.

Step 1: Contact 24 hours customer care helpline on 3988 3333 for quick servicing of the product or to register a initial complaint.

Step2: Contact the customer Service Executive through the link provided below

Step3: It the complaint does not get rectified at the above two levels, contact head of the Customer care department by clicking on the link below.

Step4: If your Service Request still remains unresolved, you may directly contact the Ombudsman for a solution at +91 22 3044 9768 (on every second and fourth Thursday between 2:30 PM – 4:30 PM).

About Aquaguard – Aquaguard is the famous water purifying solutions from the Eureka Forbes group which has become one of the leading Indian Domestic Direct to Customer retailer with over 7000 trained sales professionals and with over 10000 dealers in India.

Aquaguard Water Purifiers – Water purifiers range from Eurekha is wide and fits all household needs and budgets, the company has different water purifiers with the Aquaguard product range named Aquaguard UV, Aquaguard RO, Aquaguard UF, AquaSure RO, AquaSure UV, AquaSure Storage, Aquaguard UV+RO+UF.

I purchased Aquaguard Reviva in Bangalore. The salesman Soma Shekara is a cunning man and was forcing to but only costly models to get more commission and meet his sales target. After a bit a research we purchased Reviva RO model in May 2018. On june 8, 2018 he came and told some story and took box back with the promise to return it back. However, more than two months passed, he is not giving any response. It is proved beyond doubt that they are taking box back and again selling water purifier by putting local brand or some reconditioned models to unsuspecting customers in original box. Whole aquaguard team is hand in glove in this dubious business in cheating both company and customers. Do not buy Aquaguard. All salesmen are cheats

Mr.S RoyMay 6, 2018

Sir/Madam,
I have purchased Dr Aquaguard Classic from Eureka Forbes, Sodepur Branch,1 Indralok Barasat Road, Post Sodpur, Kolkata 110. Dated 22.06.2017.Sales Representative Name VIKKY KARRA(7003288593).Then we advance Rs 500 as booking money.After instalation we had asked the concernd person from Eureka Forbes for a proper Tax Invoice/Bill.Which he told us that we will get it after making full payment.Then He told us that we will get a System generated bill from Eureka Forbes head office Mumbai through mail and courier within 2months along with user manual and warranty card.But till date we did not get anything.Even he also take the Packing Box of the machine.And did not get it back.There was no any user manual or warranty card in that box.We repeatedly call Ureka Forbes Sodepur Branch Office and Vikky Karra.Then suddenly one day Vikky Karra the concern person came to our house and give us one Invoice cum Bill which is not system generated.After 10 months 03.05.2018 suddenly the concern person Vikky Karra came to our house and told us for servicing and we should change our filter cartridge.Then he told us that if we not ready for the servicing then he will call to the head office and tell them that we are not interested about any servicing.And company will not provide us any servicing for future.Then we became agreed and give him advance Rs 325 for Filter Cartridge & Servicing.We asked for bill and he said that we received a msg in our mobile.Then 4th May he came and change the cartridge.Again we did not get any Bill,no packing box of cartridge and still no msg in my mobile no.

Now we are requesting you to please take a necessary step about this matter.And plz send us a proper Bill,Warranty Card,User Manual and necessary Documents.My Aquaguard Machine details and the fake bill photo is attached with this letter.
Thanking You

With Regards
Pampa Mukhopadhyay

yasmeen mominMay 30, 2017

Dear Aquaguard

This is to bring to your kind notice that some if your staffs are misguiding the customer by forcing them to take AMC from them. Even I am one of them on my last service of aquagauard Mr. Nasir Shaikh (Mumbai) has come to attend the complaint and he forced me to take an AMC from him as the company charges were higher. Now I have taken AMC and he is not responding. I understand my mistake and I am just updating you that such practices are going on.

C.M.SATISH KUMARMay 29, 2017

i have purchased Aqua Guard Water Purifier 11 months back, newly it was working nicely now it is not working properly. Several times i have given complaint to Shri.Anjaneyulu Cell No:- 9290590015 but of no use. In hot summer we are unable to drink water . I request you to kindly attend my complaint and see that my water purifier is working.

rajeshMay 26, 2017

i am Rajesh hegde from bangalore

i logged a service reqest for reinstallation of Aquaguard Enhane on april 26, no reference number given. After multiple calls i have recived this number
0099305330. But so far no response. ! representative called to enquire about the stand for the aquaguard, but till now no one has come to either reisntall or service the aquaguard.

We tried to install. but ther is leakage problem. So far 8th time i have called today. and the refernce number is invalid! Again i have this refrence number- 0099494753 . So is this the kind of service we expect from you?

I am a customer of Eureka Forbes since 2001. I had Aquaguard and then upgraded it to RO in 2006. I do have Vacuum cleaner also bought in 2003. and experience with this friend ?
Pune, Kolkata, Delhi, Faridabad, and Finally experiencing in Ahmedabad.

“Worst” is a very simple word – they deserve more but not finding that word in dictionary.
They are liars , they are cheaters and they insult customers in various ways.
Target: Simply trap customer with a Service contract and then start the drama.
My recent & Live contract for the RO bearing number- 10.27305448 and after paying the AMC value and additional amount of Rs.985/- for replacing the filter bowl on 04/01/2017 ,
I kept calling them and they kept promising their visits but never turned up. Finally after my hard talk 15 days back with their call center , the technician came on 02/04/2017

They changed my name also in their record and every time they address me as Sunil Bhai.
Last one year I had given atleast 15 reminders and every time they confirmed correction in their record . They asked me feedback yesterday through a text message with a link.
I wrote all these but surprisingly today morning they called me again and addressed me as Sunil Bhai without even reading my feedback . That’s insulting……and can’t be tolerated any more.

My final conclusion :
Donkeys never change and their trainers also don’t know how to do that.
At the first given opportunity I will get rid of this friend….

sibaApril 3, 2017

Hi,

since last 17th Mar I have resisted my complain for servicing of the aquaguard Enhance purifier system , purchased/ installed in the month of Dec 2016. even after repeated escalation in customare centre ( 03339883333), i only received updated complain no-2002224748.2002379970 followed by request no- 0099009640, 0099049594 with toms of promises to attend the fault with in 2 days only, which wont happened practically. finally i have decided to resolve the issue with the help of local technician, though the product is under warranty. i have spend aprox 1000/- in purchasing drinking water for out side with in 20 days because of poor service provided by company.

area- berhampur, ganjam, odisha…pin-760001

poor service provided by
I have a complain for the customer service as i had been promised for a check within a year of purchase by the Company and the customer service has been calling and fixing the appointment of check but no one turns up for the purifier check and this has happened for 5-6 times and my validity is about to end this november.

Alisha prabhuOctober 2, 2014

Hi,
I have a complain for the customer service as i had been promised for a check within a year of purchase by the Company and the customer service has been calling and fixing the appointment of check but no one turns up for the purifier check and this has happened for 5-6 times and my validity is about to end this november.

Raju sayyadSeptember 19, 2014

hi,

i am raju sayyad
I was complained to your local service centre for servicing of our Aqua guard RO Machines, .
2 months back he came and removes the automatic stopping the item (once the water tank filled) and not yet replaced. How he can scold badly customers?…
Is this good service?.. I never seen like this……..
Surely I will go to consumer court for this………………
My question is, that automatically stopping the electronic item worked perfectly and why the local service man removed?..
Before he’s removing he must have the replacing item for that rite?

service persone charge to me 400 rs

Sushil S KulkarniSeptember 15, 2014

I have an Aquaguard water purifier (NOVA) for last 8+ years.
And we have taken AMC from a Aquaguard Vendor : For last 8-10 years we are having this AMC.

Currently, my water purifier is not working Power is not getting ON and so on 5th sept we had given a Complaint.No one has turnedup so again complainent given on 8th September Complaint No- 78086333 and talked with Mr.Kumbhar of Eureka (9326311629) He has promised that he will close the issue on the same day 8th sept.
But till today 15 September no one had turned up nor any call i got.Today also again raised complaint (Comp.no. -78169771)
Last 8 days we are unable to use the water purifier
So please let us know why we should stick and recomend your product to any one if such type of service we are getting after having AMC and being a loyel customer.
I hope someone understands the seriousness of the Issue.

Sushil Kulkarni
Pune
7276089481

Sushil S KulkarniSeptember 15, 2014

My Aqua guard NOVA was having a problem of power on from 5 September ,the machine was not getting ON .So complained raised to customer care centre for issue of our Aqua guard NOVA Machines on 5 sept, no one has tured up so again complainent raised on 8 sept (c.no.78086333 ) and taken the name of service engineer of Eureka Mr. KUMBHAR -P.No. – 9326311629) Contacted him and explain him the problem he has assured that the problem will be resolved within a day but still no one has turned up or there is no any call .Today again complaint raised ( no is 78169771.)
Being a loyel custmer from last 7 years see the tratment given by your co.
Last 10 days we are purchasing drinking water.
Please let me know why we should purchase Eureka Forbes water filters
Sushil Kulkarni
PUNE
7276089481

Prof. Kalyan KunduSeptember 11, 2014

11/09/2014
To whom it may concern

I have an aquaguard water purifier since 1995. I purchased it in Bhubaneswar. As long as I lived in Bhubaneswar, I had no problem with the service. I had my AMC. Service-man used to come twice a year to change carbon and once to change candle. I left Bhubaneswar last December and settling in Santinikeatn, Birbhum. West Bengal.

To install my aqua guard machine I contacted Chatterjee and sons, Dangalpara (near jail gate), Suri, Birbhum, 9434063592. After a lot of hassles, mechanic came and installed the machine. Now this machine has developed a small external problem. After calling the center several times, mechanic came. Then he said, “well, the aluminum cap needs to be replaced. It is leaking.” I said, “OK. how long will it take ?” He told me, ” it will take about fifteen days.” It is now more than three months. Nothing happened.

Another important point is that I have AMC still Sept. 2015. But, carbon was not changed in February in spite of the knowledge of AMC. Iron filter was not changed.
Today I called again. Then I was told to contact another number around 8 pm. This is unbelievable.

I suppose, West Bengal is a state of cheats and chit funds. They are extremely interested to sell a new machine, but hardly care for honoring AMC in spite of the fact that a customer is paying through his/her nose.

DISGRACING AQUA SURE WATER FILTER COMPANY AND HOPELESS AFTER SALES SERVICE

Dear Sir,

1. I had purchased a Spring Fresh DX RO Protection Aqua Sure water filter from INCS, Kochi approx. a year back. However, the tap used to dispense water developed a defect. Numerous complaints have lodged as per details given below, however no one has bothered to repair the same:-
Complaint Number 78022384 on 03 Sep
Reminded on following dates:- 06 Sep
08 Sep
09 Sep
2. Your irresponsible executive gives ABC Service Centre number 8893663635 and orders us to call them who are least bothered about anything. All poorly organised set up you have PATHETIC and DISGRACING
3. My wife is regularly ringing up your Customer care centres on a daily basis. However no one has bothered to visit house and rectify the issue.
4. Under these circumstances, which amounts to cheating, I will be approaching Canteen Stores Department to ban all your products and cancel further procurements. It clearly evident that you all are not bothered to give after sales service. I am also taking up the case with Vice Admiral in Kochi and Canteen Area Manager to stop supplying Aqua Sure to defence personnels through Canteen Stores across the country so that they are not getting cheated by a group of money making machines.
5. I want my Aqua sure to be repaired in 05 days time I, by 15 Sep. Else I will proceed against your company as mentioned above.

This is a horrible company with no service for customers. Raised a request to service a water purifier and had to call them 100 times to recheck as no one turned up. every time they give a new request number. moreover they do not have any escalation process. of all the products i have in my house, aquaguard has the worst service. i am seriously shocked how this company is even surviving!! sincere advise to potential customers. never waste your hard earned money on buying products of this crappy company called Eureka forbes

I have taken two rear contract and 13 months have passed. I have complained on 30 Dec about malfunctioning. Complaint No is 74520800 The record of subsequent reminders is with you. But no action. Today yr no says: ‘cannot be reached.’

We are proud to had the products from AQUAGUARD water purifier then vacuum cleaner. But landed in such irritating stage that there is hardly any support from this company. Myself also working in multinational company but never ever seen such kind of caose. How many time one should visit to your local service center and how many time one should place the complaint on site. But no one bother about any complaint as such.
I really fed off with your company which is most horrible experience in my life.
We have in contact with your service center No 9923408851 karvenagar Pune. The poor fellow keep on baging for spares but he is helpless to get the spares since last six months.
The spares are not available in open market also.
Your supporting team is most horrible they pay visit us and never show the face again, if next person come for visit he is completely unknown about our case. This treatment should be given to AQUAGUARD MD / service centre chief who is most ideal person to punish the way are suffering.
I have the vacuum cleaner model -X4 which is under repair since last more than year.
My contact No is 7798884415- Patil H B
I hope will get suitable reply on top priority.
No regards,

KrishnaOctober 28, 2013

Hi,

So this is what is it, we bought an Aquaguard Duo from Sneha Synergies located in New Thipassandra, Bangalore on 15 Sept, 2013. I got theie contant through just dial. When they had to sell their product, the sales executive of Sneha Synergies relentlessly called for more than 50 times, after the Aquaguard stopped working in a month, they told me get a service done straight from the company.

Here my story begins with customer care executives for Bangalore location:
1. They laugh their heads’ off at their customer’s plight (I could hear it through phone)
2. They lie to, and then come up with sentences like, “we said 24 working hours.” So, one has to be a smart customer to instantly calculate 24 working hours and get yourself prepared for no-water days.
3. Service technicians don’t show up even after 48 working hours, but someone from the customer care calls to take a feed back.
4. Even the senior management doesn’t know to deal with customers.

Thanks

Tapas SwainOctober 22, 2013

I have an Aquaguard water purifier (Classic model) for last 3+ years.
And we have taken from a Aquaguard Vendor : Mahavir Bazar, Dhenkanal,Odisha.

Currently, the flow of my water purifier is very poor and so i lodge a complain of the above matter on the dealer of aquaguard Mahavir Bazar, Dhenkanal,Odisha before 3 months ago. We got a reply that a person would visit within 24/48 hrs. Uptill now no one has arrived.We requested for a senior person, still there was no response and now again we are facing the same issue.It so happing that due to these agencies, Aquaguard is losing the fame.Now even I am thinking of changing the brand.

After purchaging the Aquaguard unavailable of service is a serious problem for the customer.

Toshendra AnandMay 25, 2013

Such a bad after sales service from aqua guard.

I am chasing for last one week for install my water purifier in my new house (I changed my house)
First of all Bangalore customer care number is not responding after you select specific option.
Even it goes through after 10 15 tries , no satisfactory answer all fake promises , they are not ready to give me the ticket number , every time they promise that some technician will attend in 24 hrs , nothing happened. In 5th conversation I got the complaint number as 88492659 and a promise that it will be attended in 24 hrs . still all air …..

One more thing I forget …service centre pass the details to some unauthorised guys who are ready to get the issue fix immediately but with 1000+ charge …

I just wonder how to react …..

Himanshu SharmaMay 18, 2013

Sir,

I am customer of your Water Purifier Aqua Sure form last 2years. I have already installed 4 to 5 purifier in my different houses. Every where service was very good, but in Case of Amritsar, I am very irrirate with your service.
I had installed Water Purifier Aqua Sure in Amritsar on 12 February 2013 and as per service man after 3 months service wil be conducted by us as free service provided by your company.
Then on 14 may 2013, I called Mr. Joginder Singh having cell no. 8054171573. and said our 3 months have been completed please come and service it, he replied you have to paid money for it as your 3 months have not completed yet as per our details. After insisting a lot he said ok I will tell you in same evening, but he don’t reply. Then today on 18 may 2013 I again called to him he said some one in office told him about service time period, I asked who is that, he refused to say.

I don’t know what is happening here, Your employee Mr. Joginder Singh having cell no. 8054171573 ask money for free service then please tell me what is use of free word.

If one can buy R.O of Aqua Sure of Rs 10000/- Then they can definitely afford their service of Rs 1000/- whatever, But service through company gives mental safisfaction to customer.

Please look into this matter seriously as it will ruin your image and my blind faith in you.

I have an Aquaguard water purifier (Classic model) for last 12+ years.
And we have taken AMC from a Aquaguard Vendor : Gurukrupa Agency, Office at Kasarwadi.
For last 8-10 years we are having this AMC.

Currently, my water purifier is not working and so yesterday morning (29th Apr) we had given a Complaint.
We got a reply that a person would visit within 24 hrs.
Uptill now NO one has arrived and now no one is receiving our Calls.

The same problem was there with the Machine 15 days back.
The service center had taken 8 days to fix the issue.
After many follow-up calls, the same service engineer would come and do some experiments on the machine.
I am sure he is not able to tackle the problem.
We requested for a senior person, still there was no response.

And now again we are facing the same issue.
It so happing that due to these agencies, Aquaguard is losing the fame.
Now even I am thinking of changing the brand.

I hope someone understands the seriousness of the Issue.

KavitaApril 18, 2013

Hi,

I purchased Acqua Gard RO on 28th of Nov 2012 . from till date I did not receive my Invoice , I called many times to customer care exe ( Pune ) but every time they told within 45 days you will receive your invoice after that i asked for soft copy of bill but only assurance no result . Now my first free service is due on 23rd march but no response from pune and i called customer care exe but they disconnected my ph 4 times .
executive from which i purchase this purifier his id no is (9061554 – Mangesh Patil )
If no action will be taken against my complaint i ll definitely go to consumer court .

Radhika SambuvannianApril 1, 2013

Hi,
I was complained to your local service centre for servicing of our Aqua guard RO Machines, the local service centre person (selva raj) spoke to my parents badly without respect.
2 months back he came and removes the automatic stopping the item (once the water tank filled) and not yet replaced. How he can scold badly customers?…
Is this good service?.. I never seen like this……..
Surely I will go to consumer court for this………………
My question is, that automatically stopping the electronic item worked perfectly and why the local service man removed?..
Before he’s removing he must have the replacing item for that rite?

Erode Local Service Centre (Phone No.9865603636 – Kaliyappan)
If 1 liter of sweet water filtering means outage 3 liter’s are going…. After the last service.
This kind of Service Centre make a bad impression to your company, hope for better service from your end.

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