Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or3. clicking the "+" next to it.)4. Expand the "SYSTEM" Key5. Expand the "CurrentControlSet" Key6. Expand the "Control" Key7. Expand the "Class" Key8. Please look for a key containing the following string of letter and numbers:{4D36E965-E325-11CE-BFC1-08002BE10318}9. High light this key by left clicking once on it10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

there is no need for the comments clicked resolved so no one else wasted any time on the post didnt have time this morning iam self employed so time is limited. the fix was the cd fix for removing upper and lower filters as always help is always appreciated.regards graham