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Client’s refusal to provide consent or withdrawal of consent

Policy

You must not require a client to consent to the collection, use or disclosure of their personal information, as a condition of providing a product or service, except where the information is required to fulfill an explicitly specified and legitimate purpose, or is required by law.

Where a client refuses to provide, or withdraws their consent for the collection, use or disclosure of their personal information, you must explain the consequences.

In some instances, Manulife may not be able to provide/continue to provide products or services without ongoing consent.

In the case of SIN, as a further example, the collection is required under the Income Tax Act where tax reporting is required. Failure to provide SIN for tax reporting could result in penalties being imposed by Revenue Canada.

Refusal or withdrawal of consent with respect to Manulife products or services should be directed to the respective business unit call centre.

If you are uncertain of the implications of withdrawing consent or reason why Manulife may need to collect, use and disclose the personal information in question, you should carefully review the Manulife form, and if you still have questions contact the respective business unit call centre.