"Absolutely disrespectful. "

- James D

I have been delivering new promaster vans to this dealership a few times now and the customer service I received in return was absolutely appauling and nasty from the manager. He is full of conceit. Made a scene after taking the conversation from his office out into the lobby so he could be heard apparently how belligerent he is in front of his co-workers. When I stood up to this "low energy" guy i had a salesman give me the thumbs up. So that says a lot most salesman are liars and concieted and this was one of them. (The guy told me since i wasnt a customer he doesnt serve me, and that no one including himself is there to service me) I was waiting in the lobby for either a salesman or someone from the fleet line / service over 30 minutes and it wasn't the time that upset me it was the disrespect I was given. I was treated like dirt; literally..... little did he know i was in contact with a salesman a week before having him keep an eye out for a new dodge 3500. Just goes to show you how everyone no matter who you are deserves respect, Then he has the nerve to ask me for my companies information to try and get me fired. I politely gave him all information address, phone number, and a contact name. I will never go here again in my life. I guess my point of the matter here is do not catch this guy on one of his off days.

"The deal that wasn't a deal"

- RobZ444

Long story short. Told salesman I wanted a new vehicle at the same price that had been advertised during the President's sale during February (this was first day of March) and that I thought my trade in was worth a specific price. Salesman said incentives had changed but "chances are we will put it together for you." Later during our email exchange that day when we talked the President's sale price he said, "the pricing manager is confident that he can get there..." Only issue was whether or not my trade in was worth what I wanted for it. Called the salesman again on Saturday morning (March 3 as he was off on Friday) and verified over the phone that we could get to the price I wanted contingent upon my trade in value as I did not want to drive all the way down there and not get the deal. Again I was told the pricing manager was "confident he could get there" and that the same pricing manager was working that day. They just wanted to look at my trade in and I just needed to check out the new vehicle. So, I made the 3.5 hour one way trip down to Acton. They agreed to give me what I was asking for my trade in (which was more than the KBB) but, go figure, they couldn't get to last month's sale price and wanted $1100 more. So, ended up wasting my time and money. I guess “confident he can get there” didn’t mean what I thought it meant.

Clearly we mishandled your situation as the month ended.
No excuse from us can soften your annoying wasted trip down to see us.
We confused the communication between sales consultant and management, and were thinking about protecting your trade in value only. We are all very sorry that we fouled you up.
What is your favorite local restaurant? We would like to send you a gift certificate as a further apology.
coleman.hoyt@actonchrysler.com

"overall good experience"

- PaulM

Let me start off by saying at the time I was looking into a new Jeep, Acton was one of the VERY few whose advertised price was one everyone qualified for. Other dealerships included every possible rebate available which is great if you are a military vet, fresh out of college, trading in a lease, and happen to be a farmer? (what an odd combination) And Acton's advertised prices were very close to those dealerships who included all the rebates available. I only have a few complaints through the whole process but please keep in mind that overall it was a great and easy experience here. On to the complaints.. First, when negotiating the price, not sure who he was (must have been a sales manager) kept yelling and complaining loudly how I was about to walk out over $150. Made me somewhat uncomfortable. If the sale was that important to complete than why all the fuss, just knock of the $150 (which they did).. and I did sign to buy. Kirk was an awesome sales guy. very laid back. I think he mentioned he does it part time which could explain why he doesn't have the stereotypical car salesman attitude. And I appreciated that very much. Next complaints came at the finance part. We were offered to purchase the extended warranty (I forget the price) but only after I brought it up was it mentioned that you have up to 1 year 12k miles to add it. And when I told my wife we can shop around for it, the finance people asked us to call them to at least try to match. I hate shady business tactics. Just tell us upfront- had I not done my research none of these valid points would have been brought up. Lastly, and probably my biggest complaint. I fell for the whole ' "we deal with hundreds of banks all over the country to get you the best rate." I have had good luck in the past with dealer financing so I figured okay- I think they understand I am somewhat well educated. So they tell me the best rate is 3.6% with a credit score of 807. I ended up signing just to get the deal over with. I refinanced 3 months later for 2%, not for the savings but out of spite. I do not protect and watch my credit to NOT get the best rates. Call me a conspiracy theorist but I'm sure the dealership added a point to the interest rate for their pocket hoping I'd pay it off in the full term and to get their $150 back that I had almost walked out over. So to end this review,
would I go back- ABSOLUTELY yes.
Would i bring my own financing- absolutely yes.
would i further research pricing on extended coverage options- absolutely yes.
Finally if you are shopping for a new vehicle, pricing should be your top research topic. All the above mentioned is the details at the end (which still hold significant value). Hope this helps you purchase your next vehicle here.

"Great no pressure customer service"

- llb0802

Wade listened to what I wanted, showed and explained different options and never pressured me. Got me exactly what I wanted at exact price I wanted. Great guy! I definitely recommend and will be back in the future

"Third Jeep and the same great service"

- Devin

I just leased my third Jeep from Acton CDJR and I can not say enough good things about the service. They are very accommodating and really make sure that the customer is in the correct vehicle for their individual situation.

Thank you for taking the time to post your review of your experience with Acton. Reviews are a super important part of our online presence and we really appreciate your nice comments. Thank you for your purchase and good luck with Jeep #3! CWH

"First time buyer!"

- ALEXA

I went into Acton Jeep with hopes of purchasing my first new car. Wade greeted me at the door and sat down with me to address every question and concern I had about A. finding my new vehicle and B. making the purchase. Unlike other dealers I had encountered, I had not felt uncomfortable dealing with Wade and Acton in general. I did not feel pressured that the decision needed to be made that day and when I did make the decision, he made the process extremely smooth! I would definitely recommend, especially if you are an apprehensive car buyer!

"Friendly people, great service"

- Ron

I recently traded in a Toyota Highlander for a Grand Cherokee. Wade was great to work with and the entire process was fast and easy. Wade had great knowledge of the product line, I'd recommend him to anyone.

"Professional and Personable "

- KRISTEN

This is the second car I've purchased here. Wade was professional, personable, and easy to work with. He was helpful in every way and not pushy at all. Wade responded to emails promptly and was helpful answering questions throughout the process. I would highly recommend Wade to anyone looking! My experience with the service department over the last three years have been nothing but positive as well.

Thank you so much for taking the time to post such nice comments about Wade. He is one of our the dedicated professionals in New England and we are so lucky to have him with us. Good luck with your new purchase and thank you for choosing us! CWH

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