I was really not looking forward to this when Cisco starting moving engineers and account managers away from the SMB channel and moving in Linksys teams to those positions. First hand I can tell you it has not been a great start. The new Linksys people who are taking over the current SMB roles from Cisco teams are not really up to date and do not really answer emails. This is not just one person but more than a few that I have sent emails to in different areas and never received an email back.

Chaffin goes on about his experience this week:

When sending emails to the old Cisco teams who had those position until this past weekend, I got an ‘oh so sorry’ email ‘no longer my area, bye-bye.’ Rather than helping a customer and partner out, you get an email? I was told that they no longer cover the SMB area and could not help me, and I should call or email the Linksys team that replaced them as of last week.

It’s possible these incidents are just early growing pains. We’ll have to keep our eye on the situation to find out.

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