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University of Utah Health Care measures all aspects of patient satisfaction. To ensure that we are holding ourselves to the highest standards, we partner with an independent patient satisfaction company, Press Ganey of South Bend, Indiana. For more than 25 years, Press Ganey has been the industry’s recognized leader in health care patient satisfaction. Press Ganey works with more than 10,000 health care organizations nationwide, including 50% of all U.S. hospitals, to improve clinical and business outcomes. Press Ganey was founded in 1985 by Dr. Irwin Press, PhD. and Dr. Rod Ganey, PhD.

Who Receives the Survey?

The electronic Medical Practice survey is emailed to University of Utah Health Care patients within a few days of their appointment. Patients take a 20 question survey and provide comments regarding specific aspects of care. We use this feedback to improve all aspects of the clinic experience. Our goal is to provide each patient with an exceptional experience of care. Each year we hear back from 50,000 patients who receive care in our outpatient centers.

Do you post all comments?

We are committed to posting positive and negative feedback. However, we do not post comments that are libelous, slanderous, profane or those that risk the privacy of our patients. 99.5% of all physician comments received in the last year have been posted unedited.