David and Lisa Noriega

David and Lisa Noriega

1. What is personal information?Personal information is:(1) information in a consumer report; or(2) an individual’s first name or initial and last name in combination with any of the following:(a) birth date;(b) social security number or other government issued identification number;(c) mother’s maiden name;(d) unique biometric data (fingerprint, voice print, retina image);(e) unique electronic identification number or routing code;(f) telecommunication access devices including debit or credit card information; or(g) financial institution account or information.A consumer report is a report related to a person’s credit worthiness, credit standing, creditcapacity, character, general reputation, personal characteristics, or mode of living preparedby or obtained from an agency that collects such information such as a credit reportingagency.

2. How is personal information collected?Our market center obtains personal information in the following ways:(1) in consumer reports from reporting agencies to which this company subscribes inconnection with lease applications, loan applications, or for other reasons that theconsumer may authorize this company to obtain;(2) in lease applications a prospective tenant completes;(3) in loan applications a borrower or buyer completes;(4) in other real estate related forms the customer or client completes in or related to atransaction; and(5) in tax reporting forms that the customer or client is required to complete and which aregiven to this company.When completing the forms required above, the customer or client may send the informationto this company by mail, fax, personal delivery, or by e-mail. Customers or clients mayoccasionally provide personal information to this company or its agents by other meanssuch as telephone calls, fax messages, or e-mail messages in order expedite a transactionin which the customer or client is involved.Privacy Policy: -2015 Page 2 of 3

3. How and when is the personal information used?Personal Information from Prospective Tenants: The personal information that prospectivetenants provide to this company is primarily used to obtain consumer reports (credit checks).It may also be used to perform background checks and rental history searches. Theinformation in the consumer reports may be discussed with landlords for whom thiscompany manages property. This company also reports information to credit reportingagencies and uses personal information to complete those reports.Personal Information from Owners of Properties Managed by the Company: When thiscompany acts as a property manager for a property owner, the company uses the propertyowner’s personal information only: (a) to deliver the required management services; (b) tofile any required reports with governmental agencies (for example, the IRS); or (c) for otherpurposes the property owner may authorize.Personal Information from Clients: When this company represents a person (buyer, seller,landlord, or tenant) in a transaction the agent servicing the client may, on the client’s behalfand at the client’s instruction, convey personal information he or she provides to the agent toservice providers (for example, mortgage lenders and title companies) as those serviceproviders may require for the products or services the client needs or requests. If thiscompany represents a prospective tenant in a lease transaction, the personal informationmay, on the tenant’s behalf and with the tenant’s knowledge, be discussed with andprovided to landlords or their agents. This company and its agents exercise reasonablediscretion when discussing any personal information with others.

4. How is the personal information protected?Written files in this company are protected under lock and key.Electronic records are protected under an access name and password assigned to personsin this company.The company and its agents exercise reasonable discretion when discussing any personalinformation with others and releases personal information to others only as described by thispolicy.The company does not permit its employees or agents to make copies of consumer reportsor records of insurance claims. The consumer reports retained in the company’s files arenot to be accessed in the future as a convenience to customers or clients.The individual agents that work with this company are independent contractors and theagent with whom a customer or client works with may maintain a separate transaction file.The company instructs its agents to not permit other persons to access the personalinformation in files the agents maintain. The company instructs its agents to protect thepersonal information in the agents’ files in the same manner as described in this policy.

5. Who has access to the personal information?The following persons have access to personal information in this company’s files:(1) the agent or broker who is servicing or coordinating the transaction;(2) the managers who process the paperwork; and(3) the team leader to whom the agent reports; andPrivacy Policy: -2015 Page 3 of 3Property owners for whom the company manages properties do not have access topersonal information in the company’s files. However, the company and its agents maydiscuss the information in a tenant’s consumer report or lease application with a propertyowner. Copies of such information are provided to the landlord only: (1) with the tenant’sconsent; or (2) if the company ceases to be the property manager and the landlord requeststhat the files be sent to the landlord, the landlord’s attorney, or the new property manager.Personal information from a buyer, seller, landlord, or tenant may be discussed with others(such as mortgage lenders or prospective landlords) only as is reasonably necessary tonegotiate or close the transaction or to provide the services the customer or client seeksfrom this company.This company may, at the customer’s or client’s request, provide personal information toservice providers in a transaction such as a title company or mortgage company if it isnecessary to expedite or complete a transaction.If the company is required by law to allow others to access the personal information in thecompany’s files, the company will comply with the law (for example, compliance with courtorders, subpoenas, or governmental investigations). The company will also allow lawenforcement agencies access to personal information in order to cooperate with suchinvestigations.

6. How is the personal information disposed?This company uses reasonable measures to dispose of personal information. Personalinformation is usually disposed of by shredding or burning documents, erasing electronicfiles by means that make the files unreadable or undecipherable, or by eradicating personalinformation from documents or electronic files in ways that make the personal informationunreadable.

7. Erroneous Records:If this company erroneously reports information to a consumer reporting agency, thecompany will act to correct the information in the company’s records and request thereporting agency to correct the information in its records promptly after the company haslearned and determined that the report was in error.If this company maintains an erroneous record that a consumer has issued a dishonoredcheck, the company will promptly delete the record after the company and consumer agreethat the information is in error or after the consumer provides the company with a lawenforcement agency report stating that the dishonored check was not authorized.Notice: This company asks any person who provides personal information to thiscompany or one of its agents to identify the information at that time as “personalinformation.”