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Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!

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To place the kirby G4 into gear - out of Neutral - just press down with your foot, the Gray & Green lever that is labeled N on the left side of the lever, which is gray, and D on the Right side of the lever which is Green (probably for GO). It is located directly below the Power button.

Hi There, The most common problem by far is that the cord is faulty. This is a pretty easy repair to do at home. If your machine was randomly cutting out before it stopped altogether then the cord is likely the culprit. If however it stopped all of a sudden with no warning then it is possibly a switch or motor issue which is a much harder repair to achieve for a novice.The kirby cords are not terribly expensive (and I have linked a how to video showing how its done) so if you need a new one I would say DIY is the go, otherwise spend the $25 get a pro to take a look.

Hello,DO NOT TRY TO TURN THE KIRBY ON ANYMORE BEFORE YOU GET THIS REPAIRED!!! Your Kirby needs carbon brushes and if you don't already need a new armature, the worn out brushes will destroy the armature that you have. Here is a guide that will help you get down to the carbon brushes to change them...

I believe you called me after posting this question but for all other folks that may come across I'll repeat - ANY of following Kirby model shampooers will work - G3; G4; G5; G6; Ultimate G, Ultimate G diamond edition and Sentria.

Wow... this is not OK price.. this is fantastic deal. I buy those in lots and I pay more per unit than that...I am sure - nobody will beat our online manual price as it is FREE . Click HERE to see it. As far as shampoo system - if you spend enough time you may be able to find one cheaper than in our store so you choose what you want to do.

If you had a kirby that was 1990 or newer - it has not changed much. If you had one older - then you will love the power drive option on the Ultimate G and it has more power than models prior 1990

The carbon brushes in the motor need to be replaced. Very IMPORTANT....... DO NOT run the Kirby anymore until you get this fixed. If you do, the armature will be in danger of being damaged. (and that part is expensive!) The carbon brushes are reasonably priced, and you can use this online guide to get to them and change them. It's a guide for replacing the power switch, but it will help you change the carbon brushes too. Hope I've helped...
Marci

I know the lever you're describing, but it's very hard to tell someone how to put it back on. There's nothing wrong with your transmission, by the way, this is a part that's meant to be moveable, and it just happened to slip off in your case. You may call us at 1-866-509-1952, and we can do our best to help you.