Privacy and cookie policy

This privacy policy sets out the data processing practices of WRM Media Ltd, trading as Christmas Letters From Santa. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

Christmas Letters From Santa is owned and operated by WRM Media. WRM Media is the controller and our Data Protection Officer is Julien Billington.

If you have any requests concerning your personal data or any queries with regard to how we handle your data you can contact the DPO by phone on 01924 229200 (+44 1924 229200 outside the UK), email dpo@wrm-media.com or write to us at Julien Billington, DPO, WRM Media Ref CLFS, 19 Appleton Court, Calder Park, Wakefield, WF2 7AR.

Purpose of processing your personal data

The legal bases on which we rely are: Contract.

Processing is necessary for us to administer the pre-contract and contractual relationship between ourselves and our suppliers/customers/potential employees in connection with the performance of a contract.

Recipients/categories of recipients

In carrying out our business including our obligations to you, we may use sub-contractors. These will be email broadcasters, agencies etc such as Paypal, MailChimp and Facebook. We will ensure that they respect your privacy and abide by all data protection laws.

Transfers to third countries

WRM Media does not transfer any of your data to any countries however services such as Paypal may use this and will be clearly stated in their Privacy Policy.

Retention periods

We will keep your personal data in connection with the services/products you have bought for 5 years after the last purchase. We need to retain this data for our own accounting purposes and for legal and tax purposes. In terms of personal data we use for marketing, we will keep this data for as long as we are able to market to you and if you withdraw your consent or opt-out of marketing communications, we will keep your contact details only to ensure that we do not contact you again for marketing purposes.

Data Subject’s Rights

You have rights in respect of your personal data.

We will need to confirm your identity before we can consider your request so, if you wish to exercise any of these rights, we will need to be able to positively identify you.

The right to be informed

You have the right to be told about the collection and use of the personal data you provide.

This privacy policy sets out the purpose for which we process your personal data, how long we will keep your data, who we will share your data with.v

If you have any questions on how and why we process your data please contact the DPO.

Right to rectification

You have the right to have any incorrect personal data corrected or completed if it is incomplete.

You can make this request verbally or in writing. We will need as much information as possible to enable us to locate your data. We will look at any request and inform you of our decision within 28 days of receiving the request.

If you want to exercise this right, please contact the DPO at the contact details above.

Right to erasure

This right, often referred to as the right to be forgotten allows you to ask us to erase personal data where there is no valid reason for us to keep it. We will look at any request and inform you of our decision within 28 days of receiving the request.

If you want to exercise this right, please contact the DPO at the contact details above.

Right to data portability

You have the right to move, copy or transfer your personal data from one IT environment to another. This right applies to data that you have provided to us and that we are processing on the legal basis of consent or in the performance of a contract and that processing is by automated means. We will respond to your request within 28 days of receipt of your request.

If you want to exercise this right, please contact the DPO at the contact details above.

Right to object

You have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.

Legitimate interests

Your objection should be based on your particular situation.

We can continue to process the data if we can demonstrate compelling legitimate grounds which override your interests.

Direct marketing

You have an absolute right to ask us to stop processing for the purposes of direct marketing.

Rights relating to automated decision making including profiling

You have the right in respect of automated decision making, including profiling. Where we carry out solely automated decision making, including profiling, which has legal or similarly significant effects on you, we can only do this if it is in connection with a contract with you, we have a right under law or you have provided your explicit consent.

We will tell you if this happens and tell you how you can request human intervention or challenge the decision.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.
Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Please note however that turning off cookies will restrict your use of our website.

Third party websites

Our website may contain links to other websites that are outside our control and not covered by this
Privacy Policy.

If you access other sites using the links provided, the operators of these sites may collect information
from you that will be used by them in accordance with their privacy policy, which may differ from
ours.

Changes to the privacy policy

This privacy policy is regularly reviewed and will be updated when necessary.

If we make any significant changes to the policy we will communicate there to you.

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