Newsletter

Info

FAQ

Ticket sales

Once the event date has been announced, the date at which ticket sales start will also be made public. This information can then be found on Facebook or on the event website.

Can my ticket be scanned from a mobile phone?

Yes, this is possible. Please make sure to have your ticket open and ready when waiting in line for the event.

Lost your ticket?

Go to https://eventix.nl/search/search-tickets/ to find your tickets.

If a Soenda edition is sold out?

We urge you to buy tickets from www.ticketswap.nl. Buyers will receive a 100% new unique ticket since the original ticket that is being resold will be made invalid through Ticketswap. Please make sure you follow official channels only.

Smoking

Smoking is only allowed in designated areas.

Medicine

Is it possible for me to take my medicine with me onto the event grounds?

Yes, medicine is allowed in, as long as it’s stored in its original packaging. You also have to bring your doctor’s prescription with you. All medicine brought in will be checked by medical personnel at the entrance.

Lost & Found

Lost something?

Soenda is over, you had a great time but you lost one of your personal belongings? No worries!

Send an e-mail to office@elevation-events.com and check out if your belongings have been found.

Transportation

Car / bike / parking

If you come by car, bike or on foot, use Westkanaaldijk 7, Utrecht to come to De Fabrique.

Public Transport

Check the official NS Website or 9292ov app for your trip towards De Fabrique. Use the following address: Westkanaaldijk 7, Utrecht.

Shuttle bus (Utrecht CS)

Shuttle bus tickets are available online and at the buses. Pick-up location: in front of Kinepolis Jaarbeurs / Restaurant RUIG.

Lockers

Lockers

Lockers can be rented in advance until Thursday night (if the Soenda edition is on Saturday). The e-codes will be sent out on the night before the festival. Lockers will also be available for rent on the day itself.

Age

Age

The minimum age for Soenda is 18 years. This will be checked at the door and, in case of doubt, ID will be asked for. You can be denied access if you don’t have it with you. We kindly ask you to come prepared.

Your hearing

Wear Earplugs

Enjoying music at Soenda is great, so long as it does not damage your hearing. If you don’t own a set of earplugs, you can get one for just two tokens at any bar. These are high-quality plugs made by Pluggerz that you can wear more than once.

Where do you stand?

Enjoy the music as safe as possible: check which spot in the room gives you the best hearing experience but isn’t too close to the speakers. Keeping a distance from them is important: too near may damage your hearing.

Give your ears some rest

Find a quiet place every once in a while to give your ears a short “break”.