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Connected to the SM North EDSA via a covered walkway. The 5 pools were well maintained though a bit cool if that is really a problem. The Grass Residence staff was friendly and helpful getting taxis and recommending a place to get Pan de cococ, opinions varied on the Pan de cococ depending on which gate you were at when you asked. Security checks everyone's papers that they did not know which made us feel safe. Just be ready for the Mania traffic.

Your age range50-64

Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

8 Apr 2017

Thank you very for a good review.. I am glad that you've liked the place. Indeed the place is an advantage of this unit. I am looking forward to have you as our guest again in the future..

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed to Grass tower for 4 days and we had amazing stay. The pool area is good place to relax and spend your day. The flat/apartment is very convenient and cosy, there is 2 bathrooms and 2 bedrooms which 4 people can accommodate.Location wise is very good because its a walking distance to SM Norh Edsa and you don't need to go out the building to access the SM.The flat is very clean and tidy and good space for kitchen to cook and prepare your daily food.Amazing Bali shower with good pressure.I will definitely recommend this apartment and definitely rent this again when we come back to the Philippines.Thank you for the hospitality and amazing apartment.

Travelling group:Spouse/Partner

Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

23 Jun 2016

Thank you Ms.Kathy for such a wonderful review. We are glad that you enjoyed your stay and we're looking forward to be your host again on your next trip.. Regards to Mr. Jacob

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I wanna thank the owner for being so kind and being patient for answeing all the question we want to know,also to his manager name Cris was really accomodating and willimg to help anytime we need some help regarding on the transportation and infos wer to go.The unit had a perfect location esp.goin to the mall and bars.It was also clean and spacious for all of us,The staff of d SM Grass was all adorable,friemdly and they will made u feel comfortable and at home.I will sure come back on this place

Travelling group:Extended Family

Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

11 Nov 2015

Thank you Ma'am Teresa for the good review. I hope that you will always consider my condo unit whenever you go for a vacation. Im glad that you had a pleasant stayed.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The owner of the condo unit lives in Italy and she does not communicate very well in English. Her unit manager does a better job than her. It would be useful to have information regarding the flats. There is a booklet that says rules & regulations but nothing that says about where to put the garbage out or that we have to obtain a requisition form from lobby to swim every time. The air conditioning system was leaking from 8.00 onwards. As it was not been clean for a while. Although they say there's two bathroom only one bathroom has hot water shower. A microwave would also be handy. Also it would be helpful for tourists to be inform that toilet tissue should be flushed as this can cause blockage.

How easy was it to book the property?

How helpful were the directions to the property?

How easy was key pickup/access to the property?

Overall condition of the property

Bedding & mattresses

Kitchen & utensils

Bathroom cleanliness

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Service

Liked best:Christopher, unit manager, very accomodating

Liked least:communication from the owner

Travelling group:Spouse/Partner

Would you recommend this hotel to a friend?
No.

Was the property as advertised?

Did the property offer wi-fi/internet access?

Was your security deposit returned on time?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

17 Aug 2015

Sorry if you misunderstood my email. But i think its not fair and right to accept this kind of bad reviews because you got mad at me when i told you that you have to pay the additional person you've prenotated even if she didnt come.You've emailed me after the date of her check-out and saying that she didnt come. Ma'am i've already told you that i have my policy, once you've confirmed you still have to pay. Then my property manager inform you if theres any problem just call him so he can settle it right away but you didnt call and now you will goin to write a lot of bad things inside the unit. Me and my property manager was just trying to work better as we can and try to give satisfaction for every guest we have, if you didnt happy on your stay we apologize.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I wasn't happy when just before we arrived we were told there would be a electricity and water bill which we would have to place a deposit. All this after we had already paid for the unit so we were stuck. The manager wasn't there when we arrived and tried over charging us for the utilities when we left. We were to receive maid service but they never came. At least we didn't have the roaches the other tower hates. Stay at a hotel because the hidden charges and inconveniences made me wish I had stayed at the hotel down the street.

How easy was it to book the property?

How helpful were the directions to the property?

How easy was key pickup/access to the property?

Overall condition of the property

Bedding & mattresses

Kitchen & utensils

Bathroom cleanliness

Other facilities & amenities

Service

Liked best:Location

Liked least:Everything else!

Travelling group:Extended Family

Would you recommend this hotel to a friend?
No.

Would you recommend the location of this property?

Did the property offer wi-fi/internet access?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

25 Jun 2015

Sorry Sir if you were not happy on your stay.In the tripadvisor it was written and posted that electricity and water charges are not included on the price. The manager didnt ask you to pay the amenities before you left,he only asked you to pay your electric and water bill. I thought that in our exchanging emails everything is fine because you havent mention any problem. In all my clients i always asked to email me in case you have questions and problem but in your email you didnt say anything. Anyway me and my manager was apologizing for this, we never realize that our client wouldnt be satisfied on their stay.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC