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Hi,
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On step 2 type the product number/ name of the printer (ex: officejet 4315 / Q8081A)

(on the next page it will ask you to select your operating system. example: win xp, vista or 7) Select your operating system, then click on next.

Once you click on next, you can scroll down then look for "Utility Diagnostic tools"

Look for HP Print diagnostic tools then, look for the download link then you have to save it so... you don't need to keep on downloading it if you encounter same problem again w/ the printer.

After downloading the driver, run it.

Scan the problems on the printer. (the tool will tells you if you have issues w/ ports, default printer, printer driver and etc.)

If the fix button is available click on it, if its asking to uninstall the driver please do so..

Restart your computer.

Check if you print any document.

if you want to get the exact link for your printer click hereRoot cause: fax printer icon was set as default printer under devices and printers.
if you are still having issues w/ it. call HP printers support department 1-800-474-6836
NOTE: If you call HP they may ask you to pay first, because this printer is old.
Good Luck :)

Good day Sir, the onscreen help provides troubleshooting topics to assist you in resolving any issues you might encounter with the HP All-in-One. In the HP Solution Center, click tab for Hp all in one. In the device support area, click onscreen guide or troubleshooting.

If you need directions on connecting the printer to the tower, you can refer to this link. You will find a link to the User and Setup Guide.

I would suggest that you disconnect the usb cable from the printer. Then, if the printer was previously installed, uninstall all programs related to the printer through Add/Remove Programs in the Control Panel.

After restarting the computer with the printer still disconnected you can follow the directions below to download the latest drivers.

To download the drivers you can go here. When the page opens you will need to choose your operating system. Then, from the Drivers section I would choose the full feature driver.

Once you click that, you will see a Install Now button that will allow you to immediately install the software and/or a Download Only button that will allow you to download the file for later installation.

Either option will have a link below them that says View Directions which can be used to get step by step instructions for installation of the drivers.