Frequently Asked Questions

What are my Shepherd ID, PIN, Username and Password? How and where do I use them?

Your Shepherd ID is your student ID number: the nine digit number printed on the back of your Rambler card.

Your PIN is used with your Shepherd ID to log into the RAIL system.

Your Username and Password are accessible in RAIL, but are separate from your RAIL login information. Your Username and Password are used to log into campus lab computers, your email account, Sakai and all other computer resources.

If I give you my Shepherd ID and PIN, can you give me my password?Do not give anyone your PIN. Only you should know it and no one should ask you for it. Only you can look up your original password. Here are the steps:

Click on Retrieve Original Password. NOTE: You cannot look up a changed password, only the original one

Log out of RAIL.

How do I log into my Shepherd Web Mail?

Students:

Type http://login.microsoftonline.com/ in the address bar of your web browser or go to the Shepherd home page navigation bar, click on CURRENT STUDENTS and then click on E-Mail in the drop-down menu.

Enter your Username followed by @rams.shepherd.edu and your Password. Click on Log In.
** Note: Your password is your Sakai/computer account password set in RAIL, either the initial password created when your Sakai/computer account was created or the one you set it to in RAIL. Instructions for changing your password are in the Important information about your student email account / password section below. **

Click on Continue.

To view incoming e-mail, select the View Mail tab.

For more features, including how to set up your Shepherd email on your smartphone, click here.

When finished viewing, click on Log Off in the upper right hand corner.

Important information about your student email account / password

Your email password is your computer/Sakai account password.

You can log into RAIL to change your computer/Sakai account password, which will also change it for your email account.

We recommend you log in at least once per week to your email account using the web interface. This is because the password expires every 72 days and only the web interface informs you it is ready to expire. No emails will be sent about the password about to expire.

If you have forgotten your email password, have not changed it in more than 72 days and are locked out, or if you just cannot access your email account, please log into the RAIL system. Once in RAIL, click on Personal Information, then on Password Management and then Change Password.

Employees:

Type https://exchgs1.shepherd.edu in the address bar of your web browser or go to the Shepherd home page navigation bar, click on FACULTY & STAFF and then click on E-Mail

A Security Alert window will popup. Click on OK.

Enter your username and your password. Click on Log On.

To view incoming e-mail, select Inbox in your folder list.

When finished viewing, click on Log Off in the upper right hand corner.NOTE: We suggest you do not forward your Shepherd e-mail to an outside account. Because of the volume of emails, an outside site may think we are spammers and block your Shepherd e-mail address.

I am a student living in a residence hall. How do I register my devices?

This depends on the device you want to connect to the network.

Laptops, tablets, iPods, iPads, and smartphones may be registered by you. Go to our web page about how to connect to the Wi-Fi network and register your device(s) located at http://www.shepherd.edu/wifistudents/.

Desktop computers used in residence hall rooms must be registered also. Please connect your computer to a network wall jack using an Ethernet cable. After you connect the Ethernet cable between your computer’s Ethernet card and the wall jack, go into a browser. Try surfing to any web site and our Registration page should come up. Select the top option for those with a Shepherd account, then enter your Shepherd username and password like you use for Sakai. (NOTE: It is not your full email address and email password.) Run the Bradford Dissolvable agent if using Internet Explorer, or do a Save and then Run if using another browser. Once it completes successfully, you should be able to connect to the Internet.

If you want to use a device in your residence hall room which is not one of the ones above; such as a game console, Roku, SmartTV, etc.; you may do so. Please go to this web page http://www.shepherd.edu/rhdeviceregistration. It explains what you need to know to connect these devices and how to register them.

If you need any assistance, please contact the IT Services Desk. You may call them at 304-876-5457 or email them at itworkorder@shepherd.edu.