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LUCRF Super’s response to COVID-19

We understand that the impact of COVID-19 (Coronavirus) is creating challenges for members and the broader community, and, as a result, we’re all adjusting to the changes in our daily lives.

In these times of uncertainty and significant investment market volatility, we encourage members to remain calm. Our investment team is highly experienced at managing investments through a range of market conditions - and is ready to respond to changes as needed.

While it’s still too early to know the full impact of COVID-19, as a Fund we are carefully monitoring the situation and are well prepared.

We’ve adopted a strong and considered approach to managing the impact of COVID-19 based on:

Temporary early access to super

If you are experiencing financial stress as a result of COVID-19, from now, until the end of this financial year, 30 June 2020 (FY2019-20), eligible individuals can apply online through ATO online services in myGov to access up to $10,000 of their superannuation, and a further $10,000 from 1 July 2020 until 24 September 2020, next financial year (FY2020-21).

The Australian Government is also supporting Australian businesses to manage cash flow challenges and retain employees. Assistance includes cash flow support to businesses and temporary measures to provide relief for financially distressed businesses - Support for Businesses.

If you feel like your financial situation is an emergency, there are services that can help you with food, daily bills and emotional support. Call the free National Debt Helpline on 1800 007 007.

Members who are seeking more information about early access to their super balances outside of the new Government regulations should visit our When can you access your super? page.

Will COVID-19 impact my insurance?

As COVID-19 continues to raise concerns, it is natural you’d have questions relating to your insurance cover.

COVID-19 FAQs

Please visit our Frequently Asked Questions (FAQs) page for answers to some of the other most commonly asked questions on how the COVID-19 might impact to your super - COVID-19 FAQs.

Contacting us

In line with Government recommendations, we’re taking preventative measures to safeguard the health and safety of all our members and staff. Whilst our offices are closed to the public until further notice, our friendly Contact Centre, qualified Financial Advisers and experienced Business Development Managers are available to members and employers over the phone, email or via online conferencing.

Learn more about our business continuity plan while maintaining staff health and safety here.

Our Contact Centre team is operating according to normal hours. However, we ask for your patience as we’re experiencing higher than normal call volumes.

If you’re unable to reach us by phone, please email us at mypartner@lucrf.com.au and we’ll get back to you as soon as possible.

If you’d like to speak to one of our Financial Advisers, please use our online booking form to request an advice call.

Contact Centre

Email

As more information becomes available, it will be updated in this section.

This is general information only and has been prepared without taking into account your personal financial situation, objectives or needs. General information is not advice. You should assess your personal financial situation before making a decision about LUCRF Super. To help you decide we recommend you read our current Financial Services Guide (FSG) and Product Disclosure Statement (PDS).