ResNet – FAQ

I can get to the NUwave wireless network in my residence hall. Why would I want to be tethered to a hard line connection?The ResNet network is faster than NUwave, which makes it easier to use online applications, such as Blackboard. NUwave is also currently available only in certain residence halls.

I am connected via Ethernet cable, but I have no connection. What do I do?Contact the ITS Service Desk at 617.373.4357 (xHELP) and press 2 for ResNet.

Does Northeastern recommend that I regularly change my password?Yes. Passwords should be changed regularly to maintain account security.

How do I change my password?You can change your password or challenge question by logging on to myNEU and clicking on My Profile.

I forgot my myNEU password, how do I reset it?You can reset a forgotten password from myNEU by clicking on ‘Forgot your password?’ on the myNEU login page.