Delivery Information

How much is my shipping? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their associated prices.

When will my order ship? The order could be shipped the same day, but it is normally within 1 to 2 business days (depending on when the order is placed, size of order etc).

I have received the wrong product(s) If, despite our rigorous quality assurance and dispatch checking procedures, you feel that you have received the wrong product(s), please contact us as soon as possible and within 72 hours of receiving the product(s) in any event.

Do you ship to my country? We ship to most countries, i.e. all countries in the European Union, USA, Canada, Australia and many others.

For further information, please apply for an account. During sign-up, we will ask you for your shipping address details (including country). If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Once your trade account has been activated, please log in and click here to view our shipping guide, which will give you a good idea of active shipping destinations.