Re: soundstation 7000 software upgrade problem

When you download the UCS 4.0.x Software the following disclaimer appears and needs to be accepted by yourself in order to download the software:

READ THESE NOTICES BEFORE ACCEPTING THE DOWNLOAD OF POLYCOM® UC SOFTWARE 4.0.x:

1) Before you can successfully install UC Software 4.0.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.0 Utility.

3) Use of the Software is subject to the terms and conditions of the End User License Agreement that accompanied the Polycom Product.

I have read the notices and accept the responsibility for reviewing the "upgrade" procedures required to install UCS 4.0.x software onto existing Polycom devices as well as for reviewing the extensive changes to the configuration parameters and processes that will affect the installation of the Polycom desktop phone products starting with UCS 3.3.0.

The link to the Engineering advisory 64731 outlines that in order to update the phone you need to follow the guidance on page 3.

You simply are missing the upgrader / updater when trying to upgrade your phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: soundstation 7000 software upgrade problem

Donwloaded latest bootrom.ld files and copied to tfpt provisioning folder. On the phone screen "Updating bootrom" and then 'formating file system'. After that below error appeared.

000014.676|cfg |4|00|Prov|File 3111-40000-001.sip.ld was not compatible with the phone000014.681|app1 |4|00|Image is not compatible with the phone.000014.681|cfg |4|00|Prov|Provisioning failed000019.687|app1 |6|00|Error application is not present.

Re: soundstation 7000 software upgrade problem

So use => this <= and => this <= an drop it unzipped into your TFTP Directory.

Above will upgrade your phone.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: soundstation 7000 software upgrade problem

something is not right with your provisioning server or you are not following the document / my advice.

Use a empty blank directory and place the two files unzipped into this and point your server to this directory.

As you are not familiar with the provisioning DO NOT TOUCH ANY FILES /DO NOT ADD ANY OTHER FILES !!!

I can see in your log (which is incomplete) that the phone is attempting to load the sip.cfg for example.

If you have downloaded the software from above and would provision the phone as advised the phone would not do this.

If you still struggle with this simple procedure please work with your Polycom reseller.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: soundstation 7000 software upgrade problem

Hello Ganzorig,

I am unsure where you felt insulted in my reply as I can assure you that this is not the case.

The Software update process may be seen difficult by an untrained end customer and my reply and advise is aimed at your own convenience without having to spend to many unsuccessful attempts to update the unit.

It is a very simple process if the documentation is followed but in your case can go wrong if the incorrect files or modified files are used.

In addition I want to make you aware that this community is not a support forum and the official Polycom support process should be followed by end customers. This is documented => here <= and within the VoIP FAQ => here <=

There are already plenty of same post's going over the upgrade process that may be useful for you.

Again I can assure you that my reply was not meant to insult you and if you are really stuck please follow this up with your Polycom reseller.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

The above, in addition to the disclaimer, states in detail how to upgrade the phone.

The Upgrade is a super simple process if the instructions are followed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's