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5 Key Questions You Should Ask When Considering a Cloud-Based Contact Center

Many organizations are turning to cloud-based contact centers for their CRM efforts, due to their flexibility, scalability, fast deployment speed, and relatively low cost. But before you jump on the cloud bandwagon, it's important to get a feel for the environment, use cases, and drivers.

In this white paper, discover five essential questions you should ask before investing in a cloud-based contact center technology, including: