The wrangling about whether Twitter is revolutionary, useful or mindless twaddle simply will not end. Given the continued interest in the microblogging platform in the media, that is perhaps to be expected.

Last month, David Carr wrote in the Sunday edition of the The New York Times that “Twitter will endure,” exploring how he’d initially dismissed the platform and then found it useful. In late January, The New Yorker‘s George Packer responded to Carr, deriding Twitter as “information hell” and comparing it to an addiction to crack in “Stop the world.” That brought a flood of attention from online media outlets, including Nick Bilton, lead writer for the excellent Bits blog at the Times, who wrote that “The Twitter train has left the station,” defending Twitter from the point of view of a journalist who has found utility amidst the stream. On Thursday, Mr. Packer offered a rebuttal, positioning himself as neither a “Luddite or a Biltonite.” Jeffrey Goldberg has now weighed in at the Atlantic, consigning Bilton and others who might share his conviction to the arena of “info freaks.”

1) I am a long-time reader of George Packer’s excellent work in the New Yorker. I found “The Assassin’s Gate” to be one of the best books written about the early stages of the war in Iraq.

2) I’ve found considerable utility in Twitter since I joined in March of 2007.

I don’t expect either truth to be degraded by the spat between Bilton and Packer.

I was, however, surprised that Packer had chosen to criticize a platform that he hadn’t used. Few serious technology journalists, book reviewers, movie or restaurant critics would consider rendering judgment without personal experience. Such considerations don’t hold back millions of Twitter users, bloggers or, I believe, any number of television pundits, but since I admire Mr. Packer’s professionalism, that approach surprised me.

When he wrote “The Revolution Will Not Be Blogged” six years ago, my sense was that, despite his misgivings and evident frustration with pajama-clad pundits, he’d read some blogs, even if he doubted their utility as serious platforms for commentary or criticism. Given the maturation of blogs in the years since (including, I might note, at New Yorker.com), I wonder if revisiting that analysis might have been more useful, rather than dismissing Twitter without first dipping into the ebb and flow of news there.

In his second pass, Packer wrote that he had, in fact, “sought out a Tweeter,” without linking to or identifying that person. Well and good, but perhaps a weak strawman. As a commenter at Packer’s blog reflected, much of the content produced there is ambient noise, or digital “phatics” as Kevin Marks has rightly described them.

Twitter is profoundly social. That’s is why, despite the mindless hype surrounding the phrase, “social media” has had staying power in describing Twitter, Facebook or other platforms that allow two way conversations.

Twitter, like so many other things, is what you make of it. Some might go to a cocktail party and talk about fashion, who kissed whom, where the next hot bar is or any number of other superficial topics. Others might hone in on politics, news, technology, media, art, philosophy or any of the other subjects that the New Yorker covers. If you search and listen, it’s not hard to find others sharing news and opinion that’s relevant to your own interests.

Using intelligent filters for information, it’s quite easy to subscribe and digest them at leisure. And it’s as easy as unfollowing someone to winnow out “babble” or a steady stream of mundanity. The impression that one is forced to listen to pabulum, as if obligated to sit through a dreary dinner party or interminable plane ride next to a boring boor, is far from the reality of the actual experience of Twitter or elsewhere.

There’s also genuine utility there for the journalists who choose to experiment. When stories break, we can use it for real-time news and information. In the case of Haiti, Twitter was relevant, immediate and helpful, given that phones went down and the Internet stayed up. NPR was able to use Twitter and Skype to find sources on the ground. Disaster relief agencies were able to coordinate with one another. And in one notable instance, Doctors Without Borders was able to call attention using Twitter at @MSF_USA to the fact that its plane was getting turned away. Ann Curry heard them and helped to amplify the issue:

Packer and others are right to caution against hype and techno-worshipers. On balance, however, Packer errs in tarring much of the online community with a broad brush.

One passage in particular stands out: “There’s no way for readers to be online, surfing, e-mailing, posting, tweeting, reading tweets, and soon enough doing the thing that will come after Twitter, without paying a high price in available time, attention span, reading comprehension, and experience of the immediately surrounding world.” As Marc Ambinder tweeted earlier today, “I read many, many books in 2009. Including yours. And I Tweet.”

The same is true for me, and for many others. I read much of the New Yorker, the Economist and the Atlantic each month, along with numerous newspapers and technology blogs or trade publications online. (I write for one of the latter.) I also read on average 2-3 books every month, depending upon the rigor of travel, conferences or other factors. I also dip in and out Twitter throughout the week. That may not be an ideal information diet for everyone but for this tech journalist, it works. Even if I miss a story, it’s extremely rare that my network of friends and sources won’t find it and share it.

That’s why this “social news” phenomenon has become of keen interest to Google, as evidenced by the inclusion of social search into its results.

I share Packer’s concern about how the use of the Internet is changing literacy, critical thinking and creativity. Well and good, if not exactly novel. I look forward to more research on how and where those effects are found. I find hypotheses that place high consumption rates video games, television and movies is at the heart of poor information literacy instead of the wired world more convincing.

As for another comment regarding the tweets that flew about Ann Curry being stuck in the elevator, I share the amusement from the perspective of the man who sat next to that remarkable woman for ninety minutes. (So did the folks at Gawker, who wrote about the elevator incident at length.) Ann and I talked about Haiti, changes in media, religion, the utility of the iPad and yes, Twitter, all gloriously offline and in depth. I enjoy that memory; there’s a lovely montage of images up at GeoGeller.com, whose camera took the excellent shot below.

The fact that the world knew we were all stuck in that elevator was merely amusing, however, as opposed to a critical message that would best be conveyed to a 911 operator. We all found the intercom more useful than our smartphones, given the awful reception.

Sharing our experience with our networks of friends, however, was a natural extension of life in 2010. It certainly wasn’t breaking news but the act of communicating about it offered me, at least, an opportunity to interact with a broader audience of other humans around globe. That’s an unalloyed good.

I agree that “cheerleading uncritically” is not useful, nor a mentality that any writer should adopt. I do not share Packer’s conviction, however, that the news landscape can’t be occupied by more technological platforms, including reporters tapping away on BlackBerrys. One important example of that is Mark Knoller, the CBS White House correspondent whose tweets read like a they’ve been adapted from a history book already written.

If Mr. Packer would like to meet over coffee in DC to talk further about how life has changed in the age of Twitter, consider this an open invitation. Given my experience with his writing, I am certain that @GeorgePacker would be worth following.

Thank you for the excellent post. It is nice to read a well-thought out article on the subject without some of the elitism that often creeps in when discussing social media – by both the proponents and the naysayers.

Good post. I’m a rookie when it comes to using Twitter the most effectively or efficiently, but I know it’s taught me some things as a writer. It shouldn’t be dismissed so readily by those who think it’s fluff, but it also shouldn’t be setting any precedents for what constitutes good writing. Brevity is great, but sometimes 140 characters or less isn’t optimal.

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