In addition, to help you manage the changes that Google is making by charging for their translations services as well as help you manage Microsoft Translator’s billing, SmarterTrack will now track how many characters and requests your server has attempted to translate. This information will display on the relevant settings page within SmarterTrack so that you are aware of any translation subscription costs you may incur.

A complete release notes as below :

CRITICAL: Due to Google’s announcement that its translation API will be a paid service as of December 1, auto-translation of knowledge base articles and live chats is now disabled by default. If upgrading from a previous version of SmarterTrack, the system administrator will need to reconfigure translation settings.

ADDED: An insert button to the canned reply popup when composing a ticket message.

ADDED: Incoming and outgoing live chat messages can now trigger events based on the content of a sent message.

ADDED: Support for Microsoft Translator when auto-translating live chats and knowledgebase articles.

ADDED: The option to prevent incoming chats from being assigned to a specific agent if the agent is editing or creating a call log.

ADDED: The priority and status now displays in the ticket or live chat header.

ADDED: To help system administrators manage translation service subscription costs, SmarterTrack now tracks how many characters and requests your server has attempted to translate.

CHANGED: Advanced searches now query for items from January 1, 2000 by default.

CHANGED: Composing a ticket message on a Google Android device now uses the plain text editor.

CHANGED: SmarterTrack now sends locked out users instructions on how to reset their password when they click the Forgot Password link in the portal.

EFFICIENCY: Active live chats now interact with the database more efficiently.