Best answer

I’m so sorry for the trouble with your survey. It does sound like you might be working with our old theme editor. Have you tried switching to the newest version? When you do, do you see any difference?

If you haven’t had any luck, please let me know. Typically, if you’re reporting an issue that will require a support hero looking at your account, you’ll want to use the option to “email a support hero” on the right side of the “Ask Question” page. Community users don’t have access to view your account.

If you are still having trouble with your theme, we’d be happy to take a closer look!
Taylor