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Support

How to Get Support

Before contacting us, please read the help file that comes with the product and the FAQs below. Your questions may have already been answered. You may also want to look at the Manuals and Help Files section, where you will find help documentation in PDF format, technical specifications, data sheets, and video tutorials.

Promiscuous Monitoring in Ethernet and Wi-Fi Networks (a PDF version is also available): This white paper examines the problems related to the deployment and usage of software-based network monitoring solutions in wired and wireless LANs. It demonstrates the methods of achieving network traffic visibility in various network configurations that include hubs, switches, routers, etc.

Monitoring and Troubleshooting VoIP Networks with a Network Analyzer (a PDF version is also available): This white paper includes VoIP basics, deployment and usage of a VoIP solution over both wireless (Wi-Fi) and wired (Ethernet) network infrastructures, guidelines on efficient monitoring and analyzing VoIP network traffic, troubleshooting various VoIP problems, etc.

Contact Forms

You can submit your support request by using one of the forms listed below. We kindly request you not submit duplicate support tickets. One message is enough: we value every customer and reply to every query. If you do not receive a reply from us within 48 hours, it may mean that our message to you has been filtered out by spam filters, so please contact us again with your alternate e-mail address. Alternatively, you can check the status of your ticket online, using our Support Center. Thank you!