When your complaint is received, it will be investigated. You will receive an acknowledgement letter. The operator will also receive a letter requesting them to report to the Taxicab Commission.

If a hearing is required to adjudicate this matter, you will be contacted via letter or telephone with the hearing dates, times and a location.

Discrimination by Taxi Drivers or Companies is Illegal in the District of Columbia:

If you believe you have been discriminated against by a taxi driver or company because of any of the protected traits listed below, you can file a complaint with the DC Office of Human Rights at ohr.dc.gov/taxis, or by calling their office at 202.727.4559. Filing a complaint with the Office of Human Rights is cost-free and does not require a lawyer. Monetary or other damages can be awarded if probable cause of discrimination is found. Complete the Taxicab Discrimination Complaint Form. You can learn more at ohr.dc.gov.

Traits Protected From Taxi-Related Discrimination in the District of Columbia: race, color, religion, national origin, sex, age, place of residence or business, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, matriculation (status as a student), familial status, and genetic information.