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Director of Account Services

Job DescriptionIntel is creating a world-class advertising and communications organization where we create and oversee the development of compelling consumer and B2B communications for video, broadcast, print, retail, and digital brand expressions across the globe. We are a brand that has been at the forefront of the most essential technology innovation and we are about to let the world know what we are up to.We are seeking a Director of Account Services to join the Agency Inside team. This is a critical role in reshaping our creative organization. We need a seasoned individual to manage and cultivate talent that will oversee all aspects of account management with both our internal agency as well as manage the relationships with our external agency partners. We are creating and integrated agency model and the ability to partner across agency lines and geographies is essential. We are going create a new type of organization to support a category that literally changes everyday. If you have the passion to make great work, dig in and help create something amazing, we'd like to talk with you.This role will gain a comprehensive understanding of the global business and apply their years of account service expertise to create an organization that delivers world-class work. Success will not be measured just by awards won, but rather but the growth and success of the business we support. Understanding and identifying customer insights to get the work that delivers the vision is key.This individual has a broad skill set with experience in communications that spans digital, broadcast as well as traditional print vehicles and retail. They possess the ability to move quickly and comfortably between multiple projects, channels and project teams. They understand how to leverage customer insight to develop effective communications and have an intimate understanding of how to translate input from marketing into briefs that creatives relate to.They are comfortable presenting to senior management and can read a room and react accordingly. Their ability to influence all levels comes from their experience as well as understanding social intelligence. They have to have the desire to help build this team. We are in growth mode and we need proactive leaders who will jump in, dig in and make substantial change to ensure the success of the agency. Job Responsibilities:Ensure The Agency delivers world class communications, strategy and digital solutions to the business that are integrated with the overall business strategy, brand positioning and across all channels. They have a holistic view of the brand and understand where we need to be and what we need to be saying to our customersEnsure creative briefs are concise and grounded in the company's strategy and customer insightHaving a deep understanding of communication vehicles to help shape the communication strategy vs passing a business brief through the "process" to the creative teamsIt is the responsibility of this position to develop and maintain strong relationships with internal business partners and channel marketing across the globe, serving as a key point-of-contact within the internal advertising agencyWork closely with creative leads to make sure creative is developed on strategy, time and on budgetWork with overall team to develop and evolve workflow processes as demand and type of work changes. Manage project workflow and prioritization for execution of projects. As needed, work with teams to reprioritize work and provide alternative options to manage capacityDevelop a tiering system for all projects to be appropriately assigned and staffed against.Develop an Integrated process with lead agency to ensure campaigns are executed consistently across all of our touch points and markets. Hire, grow and lead the professional development of your account service team. Work with team to provide job assignment/scope and workload balancing to ensure that the project objectives, budgets and timelines can be met. You will be required to oversee the prioritization, coordination and execution of all campaigns that are in production at any given time. You will work with your Account Managers to determine and incorporate best practices and process improvements to maintain overall account team efficiencies

Qualifications

Requirements/skills:Solid brand and marketing strategic skills. Candidate must be able to understand and translate marketing objectives and strategies in a clear and concise way to the creative teams.Proven project management experience. Must have the ability to manage multiple projects and be able to prioritize then manage expectations of all groups affected.Ability to lead teams. Must have strong leadership skills and proven ability to develop talentRelationship building. Proven ability to develop and maintain strong professional relationships with clients, colleagues and external partners.Deep understanding of advertising and marketing vehicles. From broadcast, to print, in-store, experiential, events, social and content creation and everything in-between.Deep understanding of traditional and new media vehicles. Ability to help decide where campaigns should live based on knowledge of target and spend levels.Demonstrated ability as an integrated marketer. Must have experience in working on digital and traditional communications (including broadcast) with a proven track record of developing integrated processes and leading integrated campaigns.Communication skills. Excellent communication, writing and presentation skillsEarly adopter of technology. The stuff we make is really cool. It is important that everything we do exudes this. Knowing it, living it, loving it will really help.Desire for excitement. Travel required both domestic and international.Sense of humor. This is going to be a lot of work. Ability to keep it all in perspective will really help! ExperienceBachelor Degree Required. MBA desired10 + years of management a teamAgency (in-house or external) experience a must

Position of Trust. This role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Talent Consultant.