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Customer reviews for H&M in West Edmonton Mall

(1/5)Bad customer service

ByAnisaonNov 11, 2017

The worst customer service ever I can't even believe what I witnessed today at H&M at west ED I had a baby with me and I was in the store looking around when all of the sudden my shopping bag from zara ripped and my items fell on ground.
I went to the cashier and asked this employee named Karen if I can have a bag and she was like no we can't give out bags I was like ok I will buy a socks just to get a bag cause everything was on the floor and she said no I will give you the smallest bag. I was like I have jackets on the floor like I can't walk all the way back to ZARA to get a bag when I have a baby with me and I can't carry all these stuff with me, she kept on saying no is company policy and we can't give you a bag. I was shocked to the point like what am I going to do I shop at this store all the time and was willing to even buy a socks just to get a bag. I asked her for a manager and she was like I am the manager even more shocked at this point how could a manager do such thing.. I will never ever shop from there ever again and H&M needs to teach there employees better customer service.. I wish there was an option to choose zero stars

(1/5)Hire brighter staff !

ByMayaonJul 11, 2016

West Edmonton location: Invasion of Privacy, Hire brighter staff !
I was at the West Ed location today July 11/2016 at around 6 pm and a young guy that works there walked in on me while changing in the fitting room! He didn't ask if there's anybody inside, he just walked in stupidly and disrespectfully. Good thing I was wearing my clothes. PLEASE hire more responsible staff !! very disappointed by my visit.

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