This website uses cookies

Satellic uses cookies to improve your experience on our website. These cookies provide a better performance, enhance features and measure our audience. Our privacy and cookies policy explains more about the use of cookies. By continuing to use the Satellic website you are agreeing to Satellic NV's use of cookies.

To comply with the Belgian Kilometre Charging System, road users must obtain an On Board Unit (OBU). There are three possible ways to get an OBU: via the Road User Portal, at a Service Point, or via a Business partner.

The most convenient way to get an OBU is via the Road User Portal or a Business Partner. You can also get an OBU at a Service Point if you are in a hurry. But for a full access to all Satellic’s services you have to upgrade your account to a full account on the Road User Portal within 14 days. More information can be found in our menu ‘All about the toll’ > registration methods.

Return your On Board Unit

The OBU must be returned in good working order, undamaged and complete i.e. together with the battery, the power cable and the suction cups of the OBU in order to get your deposit reimbursed. All the components of the OBU mentioned above should be sent back in one package. This means that we will not accept any OBU component which is sent separately.

In accordance to the Satellic General Terms & Conditions and to the Satellic OBU Deposit Refund Policy, Satellic will independently assess with regard to the repayment of the OBU Deposit, and this decision, which will be communicated to the e-mail address you provided to Satellic, will be final and not be open for any appeal. If Satellic assesses that you have the right to a repayment of the OBU Deposit and if a valid bank account (IBAN and BIC) number has been entered at the Service Point or on the Road User Portal, your OBU deposit will be refunded within 30 days after the reception of the returned OBU.

What should your OBU look like when you return it at a service point? (picture hereunder)

- OBU is returned in good working order and undamaged,- Battery is returned (and is placed inside of the OBU),- the 4 suction cups are returned and are fixed on the OBU,- the original power cable is returned and wrapped around the OBU,- the red general seal (in the right bottom corner on the back of the OU) is not broken or missing (see second picture)- the red seal of the battery compartment (in the middle on the back of the OBU) is not broken (except if your OBU was fixed installed) or missing

- If you want to return your OBU via a Service Point, we advise you to read our "Service Point Manual". Your deposit will be refunded once the old OBU (as well as the battery, the cable and the suction cups) has been returned in good condition and if a valid bank account (IBAN and BIC) number has been entered at the Service Point (or in the RUP). Your OBU will be automatically deactivated when inserted into the toll terminal.

- If you want to return your OBU via the Road User Portal, you first have to log into the Road User Portal and then to follow the return process. At the end of this process, you can choose to return the OBU via your local post office, (see "Checklist for good packaging" in the "What do you need?" section) or via the OBU pick-up service. Please note that the return address is indicated on the Road User Portal. We advise you to read our RUP Manual "Return your OBU" for more information.

FIXED INSTALLATION

If you chose a fixed installation, the seal of the battery compartment may be broken for replacing the external power cable and removing the battery (see picture hereunder).You are only allowed to remove the rechargeable battery if you are required to do so due to safety regulations (ADR/ATEX transport).

OBU EXCHANGE

If you want to exchange an OBU at a Service Point, you first need to order a new one against a €135 deposit, and you follow the return process as described at the Service Point or in the "Service Point Manual". Your deposit will be refunded at the latest 30 days after the old OBU (as well as the battery, the cable and the suction cups) has been returned in good condition and if a valid bank account (IBAN and BIC) number has been entered at the Service Point or in the RUP.

Did you know?

More information on how to return your OBU:- via the Road User Portal (post office or OBU pick-up service) is to be found in the RUP Manual "Return your OBU"- via a Service Point is to be found in the "Service Point Manual".