White Paper | June 2, 2010

This paper provides a perspective on some advanced communications and collaboration
technologies that can help businesses gain a competitive edge. They should be deployed
prudently, with a view toward protecting existing infrastructure and investments, on the
one hand, and enabling future strategic objectives, on the other. More specifically, this paper
explores the value of IP telephony and unified communications (UC), with a special focus
on software-centric, SIP-based solutions.

Technology Improvements and Declining Costs Drive IP Telephony Adoption
Over the past ten years, IP telephony has evolved and asserted itself as the communications
foundation of the future. Although Frost & Sullivan estimates that only about 30 percent of
the world's business telephony users are currently using IP endpoints, most businesses have
already deployed either pure-IP or converged systems that can support IP telephony all the
way to the desktops. The vast majority of all new telephony shipments are IP or converged
systems.

Multiple trends are converging to drive further penetration of IP telephony into the
business market. The technology has matured, and concerns over voice quality related to
jitter, echo and packet loss are rapidly dissolving.

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