Voice prompts to connect callers to the right municipal department

THE installation of Kouga’s new phone system has just about been finalised.

Corporate Services Portfolio Councillor Hattingh Bornman says the municipality’s new PABX system features a voice prompt system which will help connect callers to the department they are looking for.

“Residents will no longer be able to reach departments on their direct extension numbers; however, there will be a voice prompt that callers can follow to connect to the relevant department when they phone our switchboard on 042 200 2200, or they can hold for the operator to be transferred,” he says.

He says the municipality would be monitoring the incoming calls to determine which departments were most often called and that the voice prompts would be programmed accordingly.

At present callers who phone the switchboard number will be transferred to the Kouga Fire Department when they press “1” and the municipal call centre when they press “2”. If you press “3”, you will be transferred to the Traffic department for queries and appointments while pressing “4” will connect you to the Finance department for account queries.

The after-hours numbers for emergencies and the call centre remain unchanged at 042 291 0250 or 042 200 8330.

Bornman says residents are also encouraged to download the Link app to log service requests and faults.

The free Link app can be downloaded at https://download.linkapp.co.za/#dl, from the Google Play or App Store.

To Link to your Ward, click on “+ “ and “Add Channels”. Click on “Municipal Wards” and follow the process.

You can follow up to three wards, but you can report service delivery issues whilst tra-velling or away from home – Link will automatically place the report in the correct municipal ward.

Further information about Link is available at www.linkapp.co.za. Kouga’s call centre can be contacted on 042 200 2200 (o/h) or 042 291 0250 and 042 200 8330 (a/h).

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