Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I had a house fire in 2001. I sued the insurance company (Allstate) and settled out of court in May of 2003. Allstate had sent EMC a check for a substantial amount to pay for damages or pay on the mortgage. EMC took it upon theirselves to put the money in a restricted escrow account (earning interest) This money was recieved by EMC in April of 2002.
When I finally got through to the right person to inquire about this money; they told me I would not get the interest, nor would they back date the payment and apply to my mortgage. Had it been appiled to the mortgage, my house would have been paid off and I could be rebuilding. Now I must wait to get the house paid off and then try to start rebuilding.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Jean - (U.S.A.)

SUBMITTED: Tuesday, August 10, 2004

POSTED: Tuesday, August 10, 2004

I was previously with u.c. lending which went bankrupt and was transferred to emc mortgage. Since I have been with emc my mortgage has always been past due and the note never goes down. I have also paid 2 and 3 notes in one month to catch up but never do. It seems to have no effect. I get harrassing calls all the time and don't know what to do any more. If anyone has advice please help. My note has actually gone up instead of down. You would think with 3 payments in 1 month it would have gone down. but nothing.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.