Helpful Hints When Contacting the Broker Customer Support Center

Please contact us at 888-LP ON WEB (888-576-6932) and for faster service, enter your seven-digit TPO# when prompted. If you enter your TPO#, you will be given a higher priority in our queue.

At present, our heaviest call volume and wait times occur between the hours of 1 p.m. and 4 p.m.

To minimize your wait, you might choose to place your call during non peak hours.When contacting the broker customer support center please consider the following information to help expedite your calls about Loan Prospector:

The broker customer support center can assist you with the following Loan Prospector® functionality, feedback messages, and general inquiries:

Incomplete feedback messages

Invalid feedback messages

Ineligible feedback messages

Processing error messages

Purchase restriction messages

New customer setup with Loan Prospector® through direct access or wholesale sponsored access

Important note: While our support center representatives are committed to assisting you with your business needs, if you have questions regarding your loan origination system (LOS) and underwriting requirements, it is best that you contact those organizations directly.

If you are a new Loan Prospector user or have limited knowledge of how Loan Prospector works we suggest before you contact the customer support center you review the following comprehensive training resources: