Mgr, Client Services (R1007857) in Richmond, VA at IQVIA™

Job Snapshot

Job Description

This organization within QuintilesIMS helps pharmaceutical and healthcare companies strengthen and enhance their compliance to numerous U.S. federal and state regulatory and compliance requirements. We are a recognized, industry leader in assisting companies to comply with the policies of the Food and Drug Administration (FDA), the requirements of the Prescription Drug Marketing Act (PDMA), the polices of the Drug Enforcement Administration (DEA), the requirements of the Controlled Substances Act (CSA), Affordable Care Act (ACA) / Open Payments, state-level regulations, and implementation of industry best practices including healthcare compliance. This position will lead a team of analyst level employees in successfully completing various regulatory compliance functions on behalf of our clients. These functions could include data entry of compliance related information into electronic documents or spreadsheets, summarizing or reporting on this information, and/or submitting this information to state or federal agencies (or directly to our clients for their usage or submission).Role Purpose: Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.Principal Accountabilities: Manages a staff of client service professionals, providing direction and guidance and developmental opportunities. Partners with clients to derive optimal value from QuintilesIMS services, ensuring a seamless flow of client requirements through the delivery services process. Serves as project leader between the client and QuintilesIMS – translates client needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments). Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service. Performs full assessments of client needs on a regular basis. Provides in-depth training in QuintilesIMS databases, products and service requirements (e.g. report-input deadlines) as needed. Partners with account management to price products. May provide input into local client service strategy.Minimum Education, Experience & Specialized Knowledge Required:Bachelor's degree or equivalent and a minimum of five (5) years of relevant work experience with two (2) years’ experience as an QuintilesIMS Client Service Rep preferred. Accredited in Company service certification program. Pharmaceutical industry experience preferred. Experience developing and delivering training to clients is a plus. One (1) to two (2) years of experience using QuintilesIMS data and products. Proficient in PC applications.Additional Requirements:Business acumen (knowledge of the pharmaceutical industry, including the applications for QuintilesIMS data). Change management/process analysis skills. Strong communication skills, including ability to train, present and deal tactfully with clients. Project management experience in overseeing or contributing in difficult, multi-discipline projects. Managerial skills, including a strong focus on team building. Knowledge of QuintilesIMS databases and report creation process.