Crozscore:

Crozscore:

Software Description:

Amity provides the world’s most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently. Since 2012, Amity has been on a mission to make customer success the focus of every business everywhere. Amity’s customers increase adoption, renewals and revenue growth by earning the trust and confidence of their customers every day.

Software Description:

Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Features:

Task Scheduling/Tracking

Multi-User

Notifications

Data Import

Data Visualization

Customer Management

External Integrations

Dashboard

Features:

Multi-User

Data Export

Multi-Account

API

Data Visualization

Social-Media Integration

Keyword Tracking

Audience Targeting

Social Media Monitoring

Calendar Management

Scheduling

Features:

Chat

Marketing Automation

History/Version Control

Multi-User

Notifications

File Sharing

File Transfer

Lead Management

Customer Management

Dashboard

Lead Scoring

Batch Permissions & Access

Audience Targeting

Contact Management

Referral Tracking

Third-Party Plugins/Add-Ons

Summary:

Reduce churn

Drive upsells

Improve conversions

Summary:

Manage all channels on one platform

Schedule and publish in the Editorial Calendar

Social media monitoring with 4.8 million online sources

Collate all customer interactions in individual profiles

Aggregate customer profiles for targeting

Single inbox for all customer engagement

Create responsive web pages

Priority algorithm ranks incoming messages

Mobile friendly content previewing

Dedicated support and consultancy services

Summary:

Free live chat software

Real time engagement software for websites

Live chat software from Freshdesk

Proactive chat for websites

Live chat for small teams

Live chat for startups

Live chat tool for increased sales

Live chat software for customer support

Live chat software for more leads from website

Live chat software for engagement and sales

Pricing:

Credit card required: No

Falcon.io offers three service packages to suit company size and social needs: Starter, Pro, and Premium. Because we tailor our pricing and services packages to each case, these offers may vary depending on the different services and support levels.

Blossom

$15.001 user(s) / month

Included in plan:

Targeted Messages

Mobile Friendly

Line Visitor Activity

Unlimited Chat History

Live Visitor Activity

Customisable Widget

Interactive Widget

Sprout

Free

Included in plan:

CRM Integration

Free upto 3 agents

Visitor Profiles

FAQs:

Does this service offer multi-user capability (e.g. teams)?

Yes

Does this service offer guides, tutorials and or customer support?

Yes

What are some applications this service is commonly used in tandem with?

Amity can be integrated with any pre-sale CRM system, as well as email, feedback systems, billing, and support.