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We have just returned from a week's stay here. Overall the hotel and beach completely surpassed our expectations and we had a lovely relaxing break.
Positives: The hotel lobby and social areas (pool, bar, restaurants etc) are well-designed, and kept very clean. All the staff we met were very friendly and helpful. The beach is beautiful and again kept very...

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6Thank dionneb189

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Dionne,
On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be...

When I arrived I thought I was in paradise!!! However we traveled as a family and the safe was totally inadequate for our needs. I left my camera in my bedside cabinet and when I returned it was gone.
My gripe with this hotel is there total lack of professionalism when I tried to explain that people have a lot...

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Thank dafyddedavaies

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest,
We apologize for the concerns you shared. Your review gives us the opportunity to correct any deficiencies we may have in our service. We believe that your review is the key to the continuing process of improvement, which is why we have shared your comments with the departments involved, in order to take the corrective measures. We hope...

This is the only hotel 've ever stayed at where every guest seemed to be enjoying it !! Normally every holiday has a couple of 'professional whingers' who complain about nothing but I heard nobody say anything but good stuff .
The hotel has two lobbies . We were in the quieter Yucatan Beach side . Our double room was...

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4Thank Starchild186868

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest,
On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be...

Had an amazing time staying here. Would highly recommend to anyone looking for top notch customer service. Went with a group of friends, we felt safe and were well looked after. The hotel has loads of enjoyable facilities, the theatre being my favourite! Majority of the staff had good use of English language. Great location easy to travel to and...

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6Thank Anon-Screen-name

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Anon,
Our warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. Be assured we will share your motivating words with our team and they will certainly be proud to know they assisted in making your vacation truly memorable. We'll be waiting for you for...

Negatives:
Checking in wasn't a great experience as it took 40 mins!!! We were offered a welcome drink which was nice but couldn't have another drink until we had checked in and had a wrist band!!!
Avoid room 4104 - very dated room and the most wonky bed I've ever slept in. I should have asked to change looking back....

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7Thank UK-Leic

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest,
On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be...

We have just returned from a lovely week at the resort we couldn't have asked for a better hotel our rooms were cleaned daily the staff were great especially the bar guys at the tequila bar and Armando our fun holiday rep/entertainer the food was really nice at the buffet Japanese and Italian we couldn't fault it we had a...

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5Thank nicniclondon

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Nic,
Thank you for taking the time to post your feedback about your vacation at our Resort.
It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. The best compliment that our team can get is your recommendation, be assured that we will share with them your kind comments. We...

We booked an Oceanfront room as it was our honeymoon. The room was nothing special but well located for getting to the beach and restaurants.There were two balconies.The Oceanfront one was roomy and overlooked the Pure chill out bar. All the staff we encountered were friendly and helpful. They went out of their way to make sure we were enjoying...

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4Thank csanelli

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest,
What a fabulous review! We really appreciated your glowing compliments regarding our Resort. We are very grateful to hear that you had a pleasant and gratifying experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again....

I can't believe the other reviews I have just read, it sounds like we stayed at a totally different place!! The service was the worst I have EVER seen. We were 9 days without a phone that worked and that was after telling at least 6 of them plus the front desk. Every day there was something not done in...

Had a great time there. The shows were just super, good food with lots of choices,
room very clean and comfortable. The only complaint we had was that they still allow
people to smoke in the area between the theatre and bar which is inside. Separate non-smoking areas would be nice for the outside bars. Everything is kept clean and...

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6Thank cashansen

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest,
Our warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. Be assured we will share your motivating words with our team and they will certainly be proud to know they assisted in making your vacation truly memorable. We'll be waiting for you for...

This was our best family holiday ever, entertainment was brilliant, staff amazing all polite and helpful......Ana, Armando, Jesus, Javier, Omar and Karina we love you xxx grounds are well kept, rooms very clean, food good variety, steak restaurant the best by far. Pool very clean.....was nice to see a staff member cleaning the sides every day with a scoured pad....

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7Thank KellyannSoper1

Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Kelly,
What a fabulous review! We really appreciated your glowing compliments regarding our Resort. We are very grateful to hear that you had a pleasant and gratifying experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again....

The 4 star Catalonia Yucatan Beach Resort & Spa is located in the heart of the Riviera Maya, on the private estate of Puerto Aventuras. Located on the beautiful Mexican Caribbean coast, this resort is directly on the beach and offers a comfortable and peaceful atmosphere, perfect for a relaxing break. This mystical area boasts many Mayan archaeological ruins that include Chichen Itza, Tulum and Tikal as well as the natural attractions of Xel-Ha, Cozumel and Xcaret....more less

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