Call rejected due to SETUP TIMEOUT

If Unified CCX does not accept the call within 4 seconds, the call will be rejected due to SETUP_TIMEOUT

Recommended Action

The issue here could lie on the JTAPI side or the Unified CCX side.
If Unified CCX has sent an accept request but there is a JTAPI exception or any delay in processing the accept request or any other delay in event on JTAPI end then this issue has to be escalated to IPCBU JTAPI team.
If however, JTAPI offers the call on the CTI port but there is a delay on Unified CCX end to send the accept request to JTAPI then this would be a Unified CCX issue and has to be escalated to Unified CCX Telephony team.