Total Therapy Studios Client Survey

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1.How would you describe your experience in terms of booking an appointment, or booking and taking part in classes?

Excellent

Good

Okay, but could be better (please tell us how)

Poor (please tell us why).

Comments

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2.How would you describe your experience with our reception team? Were they friendly, welcoming, and knowledgeable? (please provide as much information as appropriate - don't worry, you won't get anyone in trouble!)

Excellent - couldn't be better.

Good.

Okay, but could have been better (please tell us about your experience)

Poor (please let us know why)

Comments

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3.If you came to see one of our therapists, how would you rate the experience? Were they friendly, knew what they were doing, and managed to help your problem?

Excellent. Couldn't be better.

Good

Okay, but could be better (please tell us how)

Poor (please let us know why).

Other (please specify)

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4.If you attend our classes, how would you rate them? We hope they're well delivered, run fairly smoothly, and our instructors are great - but we'd be interested to know your views.

Literally couldn't be better.

They're good - but there's a few things that could be better about them (please let us know the details).

Pretty poor to be honest - I don't even know why I come.

Comments

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5.How would you rate the overall clinic in terms of environment. We know we're not a beautiful spa facility of course, but is there anything that you think we should know?

It's great actually. Wouldn't change anything.

Not bad - but could be better (please tell us how).

Not that great at all. (Please tell us why).

Comments

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6.How would you describe the communication you get from us? Is there too much, too little, not relevant?

Excellent.

Good

Room for improvement (Please tell us how).

So poor it's laughable, really. (Please tell us why).

Comments

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7.Do you follow us on Facebook for all the latest updates?

Yes I do.

I don't, but I should.

I don't, and I probably won't.

I don't do Facebook.

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8.Regarding our website, does it contain all the information you'd like to see? Is there anything else that you think we should have there?

It's pretty much perfect - give Dom a biscuit.

It's good - but it could be better (Please tell us how).

It's good - but there's something else that should be on there (Please tell us what).

I've never visited your website.

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9.Regarding our prices, do you think they're reasonable and appropriate for the service we provide? Obviously we're realists, and understand it's human nature to want to pay as little as possible. However, we're interested in your view (you can tick multiple responses on classes and therapy.

Class prices are appropriate to what. I'd call them good value.

Class prices are higher than I'd expect, and would struggle to pay more.

Therapy prices are appropriate to what they should be.

Therapy prices are too high, in my opinion.

Comments.

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10.Overall, is there anything else you think we should know? We're always looking to improve. Please note - these surveys go straight to Sarah so you can be as honest as you like and answers will be treated in the strictest confidence).