BlueCielo ECM Solutions: "Dynamics CRM Online suits our needs"

8 juli 2015

BlueCielo provides the leading software solution to discover, monitor, and protect engineering documents and drawings throughout the asset lifecycle, increasing operational excellence. By measurably reducing risk, BlueCielo provides Owner Operators in the process & power industries with new confidence to demonstrate compliance while protecting their customers, brands and intellectual property.

Business goal

A need to service their customers in a uniform and high quality manner.

“Our customers expect that we have complete customer insights to fulfill their needs adequately and responsively. With the implementation of Dynamics CRM Online we made an important step to meet our customers’ expectations every time and everywhere,“ Rob Blasman, CFO, BlueCielo ECM Solutions.

Tactics

Because of international growth BlueCielo defines the need to serve their customers in a uniform and high quality manner. Additionally, BlueCielo wanted to improve the global cooperation. In line with their Cloud oriented philosophy Dynamics CRM Online suits their needs at best.

Results

With the implementation of Dynamics CRM Online BlueCielo has more grip on the lead and opportunity management process and a robust solution for sales forecasting. With the marketing module BlueCielo can support their marketing campaigns and lead tracking via the website. The customer service module helps BlueCielo in serving their customers in an effective, quicker and uniform way. The new system offers a self-service partner and customer portal so customers can create and track support tickets, including a knowledge base with frequently asked questions. Customer service in optima forma.