5 Latest Restaurant Trends

When it comes to the hospitality industry, establishments need to change their approach,
business tactics and continuously evolve, in order to attract a steady flow of clientele. This
is also why you will find there is a constant change in restaurant trends. Here we take a
look at 5 of the latest ones:

1. Takeout & Delivery (Ghost Restaurants)

Restaurants have to maintain a steady relationship with customers and also have to focus
on their preferences. Today, a large number of customers are choosing to order out or opt
for takeout rather than eat at a dine-in restaurant. Except for fine dining establishments, all
other levels of restaurants are transitioning very quickly to cater to this preference.
Restaurant owners have to incorporate drive-through, takeout, curb pick up and other
various means to meet customer demands. Delivery systems are now integrated into a
single POS system. NCR Aloha is ahead of the technological curve
when it comes to providing POS systems to restaurants across New Jersey, Delaware, and
Pennsylvania.

2. Recycling & Sustainability

Millennials are now a part of the modern market and are extremely environmentally
conscious. For example: the restaurants that help conserve energy or water & also re-use
food waste are rewarded for their commitment to recycling and sustainability. Re-using
and reducing food waste helps control raw material expenses. When you conserve energy
and water, it helps reduce your operating and utility costs. NCR Aloha POS Terminals have a
fanless design that runs cool and quiet, reducing the amount of heat generated and power consumed.

3. Catch Overflows with the Use of Technology

Restaurants tend to lose additional business when all their tables are full, and new
customers arrive. The best way to get these customers to come back is by using an efficient
POS system with text-based notifications. This will prove to be an effective way to catch
customers who would have otherwise left. By sending a text when a table is ready, rather
than causing a rush at the reception area, the customers will be on time which will help
keep the reception area clear.

4. Hosting Experimental Events

Today, customers want more than just food, they want to experience something new and
innovative. That is the reason why food halls grew by an astonishing 700% in 2017 alone.
This could mean dining at an unusual location or enjoying live music while they dine.
Customers are willing to pay a fixed premium for food plus experience.

5. Optimize Table Turnover

Studies indicate that when restaurants aim for a table turnover of below 40-minutes, it
potentially increases their overall revenue as well as tips earned. Data indicates that the
average meal costs tend to plateau within 30-40 minutes. Focusing on optimizing your
table turnover can increase your revenue significantly.
We offer efficient and reliable POS systems for restaurants of all shapes and sizes. We
encourage you to visit our site for more information about our offerings.

For any information about our point of sale computer systems exclusively for the
hospitality industry, feel free to contact Advanced Hospitality Systems at 800-950-04. You
can also contact us via this Online Form.

Global technology company to demonstrate how restaurants can bridge the gap between physical and digital channels to improve the dining experience

NCR announced today that its software solutions designed to improve restaurant operations across physical and digital channels, will be showcased at the National Restaurant Association (NRA) Show in Chicago from May 19 – 22 in booth #6228. Attendees will have the opportunity to see how NCR’s restaurant solutions can manage their business by providing data to help move them from transactions to interactions that matter.

This year at NRA, NCR will take booth attendees on a “journey” that follows in the footsteps of a millennial as she orders food on-the-go. By taking attendees on this customer experience, we’ll help them reimagine consumer engagement in a landscape where physical and digital channels demonstrate a long-term business vision and strategy.

“The hospitality industry is undergoing a radical transformation where physical and digital connections are colliding. At the same time, the expectations of patrons are becoming increasingly diverse. To survive in this dynamic environment, restaurant and foodservice professionals must remove complexities and make the process of catering to the needs of their customers both in and outside of their establishments go more smoothly and securely,” said Don Zimmerman, General Manager of the Hospitality Solutions Group at NCR. “The user journey demonstrates our approach and commitment to simplify the technology solution for restaurants.”

Booth technologies and solutions range from quick-service and table service platform-of-sale (POS) systems to the latest digital signage used to engage consumers with omni-channel experiences, including consumer self-ordering solutions, back office solutions, and payment solutions.

“At NCR, we recognize the restaurant industry’s craving for imminent, flexible solutions that make their operations more efficient. Through our own transformation, we are at the forefront of the industry transformation, and we are keen to show our industry partners how by implementing the right technology that connects and simplifies their business processes, they can focus on their true passion of meeting the tastes and expectations of their guests,” said Zimmerman.

Sunday Tech Talk: 86-ing the Complexity of Modern Restaurants

In addition to NCR’s presence on the convention hall floor, NCR will host John Rosanova of Chicago-based Four Corners Tavern Group for a 30-minute Tech Talk entitled, “86-ing the Complexity of Modern Restaurants.” NCR’s Senior Director of Omni-Channel Solutions, Jon Lawrence will guide the discussion, touching on the opportunities and challenges facing today’s restauranteurs; best practices for implementing flexible best-of-breed technologies in an increasingly complex environment; and ways that restaurants can think differently to create memorable guest experiences while simplifying their back-end processes. The talk will take place at the Innovation Theatre in Booth #5575 in the North Hall on Sunday, May 20 at 2:30 p.m. CT.

NCR Technology in use at the Rational USA “Restaurant”

The NCR Aloha Mobile software running on NCR Orderman7 handheld devices will be in use at the Rational USA booth, #3441. Rational USA, a manufacturer of high-end cooking equipment will have a small restaurant in their 50’ x 50’ booth in the South Hall. The restaurant will have a café, offering a small menu with seating every 30 minutes for the duration of the show. Servers in the restaurant will be using NCR’s mobile POS devices to take orders at the table, routing them directly into the kitchen.

About NCR Corporation

NCR Corporation (NYSE:NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.

Imagine a world where your guests experience your brand as if every channel — in-store, online, mobile apps, kiosk and more — were one. Every touchpoint is familiar, whether it is in-person or represented by an emoji…personality at every transaction.

For many restaurants, the world of omni-channel engagement is still an elusive promise. While most operators have invested in digital technology and marketing efforts, many still need a targeted approach to reach audiences on their preferred ordering and delivery channel.

Too often, guests experience a brand as a series of isolated events. The ‘Order, Pay, Earn Rewards’ process in-store is vastly different from the online experience, and in many cases, both are completely separate from the mobile transaction.

So how can your restaurant offer a true omni-channel experience? We’ve identified 5 key ingredients that will help you be successful:

Flexibility – Your guests expect a quick, easy and convenient experience when interacting with your brand. Give them the flexibility to order, pay and earn loyalty any way they choose – whether online, on your mobile app, through 3rd party delivery services or in-restaurant at a kiosk or with one of your staff members.

Consistency – Your guest should have the same experience regardless of what channel they use to interact. This means that your brand identity and user journey needs to be consistent cross-channels and in your restaurant. Be careful not to create silos around each of your channels using disparate systems for your mobile app, online ordering and in-store engagement.

Personalization – Your guests want real time interactions that are tailored to their buying history, preferences and behaviors. Most consumers are willing to share their personal information with you, but an expectation is then set that the experience you deliver will use that information. Look for technology that enables you to easily capture customer data and leverage it to create better marketing programs.

Unification – Can guests customize their favorite orders and save their preferences without having to recreate them each time? Does an order placed through a mobile app go directly to your kitchen without rekeying? Make sure that all third party applications are smoothly integrated into your platform so that every friction point is eliminated.

Agility – Everything is social, whether you like it or not. So why not use social media, analytics and customer feedback to quickly respond to market preferences? Scalable cloud-based systems help you make decisions in real time so that you can quickly pivot when a slow daypart erupts with a rush of incoming orders.

Creating a true omni-channel customer experience begins with the technology foundation within your restaurant. Look for a technology platform that enables you to embrace mobile and cloud capabilities and share information seamlessly across multiple systems to deliver the experience your guests now expect.

Adding more ordering/payment channels (both on-prem and off-prem), creates new complexities and challenges for restaurant operators.

Historically, restaurants are used to controlling the transaction flow – either from managing the queues at a quick service/fast casual restaurant or managing the table turns in a table service restaurant.

Now, with the rise of delivery marketplaces, mobile applications and in-store self-service, restaurants need to compete at a higher level and adapt to an omni-channel ordering environment. This means ensuring proper routing of orders into the kitchen, a focus on food quality and distribution at the right time and data/analytics to measure and improve the performance of the kitchen.

The Delivery Revolution – Order and pay apps – both brand-specific and third party delivery marketplaces – are quickly being adopted by consumers all around the world. Services, like Grubhub or DoorDash, are becoming more popular outside of urban areas and are bringing greater convenience to consumers looking to order in from their favorite local restaurants – restaurants where delivery may not have been an expectation previously. To meet this growing consumer demand, restaurants need robust production systems to accommodate the flow of orders into the restaurant from multiple channels.

The Rise of “Build-Your-Own” in QSR – Consumers have been gravitating to “better” quick-service restaurants, which has transformed the QSR and fast casual industry. That has created a subset of “QSR-Plus” concepts with fresher menus and more contemporary designs, which exploits a price threshold between fast food and fast casual and gives more power to the consumer in terms of order customization. This has resulted in “build-your-own” menus springing up across the industry, and with those come a need for kitchen production systems that offer precise order routing and bin management to accommodate this trend.

Speed of Service – Consumers no longer have any patience for waiting in lines or waiting for food. It will be critical for restaurants to add technology and systems to their operations to remain relevant and competitive in an omni-channel world.

Growing Dependency on Kitchen Data – Real-Time production metrics are fast becoming a requirement for restaurants. To successfully meet the rising omni-channel demand from consumer orders, as well as accommodate third-party delivery providers, operators need to be able to gauge order volume, production status, progress, order times and staffing levels within their kitchen in real-time. Food quality is no longer the most important piece of a kitchen – it’s quickly becoming data and analytics.

Labor Efficiency and Optimization – Restaurant operators are looking to ways in which they can streamline, or re-purpose, their labor. Labor costs are already high, particularly in dense population areas, and are poised to rise further. Therefore, the ability to reduce labor in areas such as the cashier, or re-purpose labor that was traditionally stationed in the kitchen, has become top-of-mind for restaurant operators.

Can your kitchen accommodate orders efficiently from anywhere or is it time to optimize?

The recent upsurge in ransomware attacks – 6,000% increase since 2016 – could be a wakeup call for all businesses, especially the hospitality industry that is increasingly becoming a target for malicious attacks. Cybercriminals have devised numerous deceptive methods to infiltrate computer systems, encrypt data and demand ransom to release the files.

In a cybersecurity study of small and medium-sized businesses with less than 1,000 employees, nearly half of these businesses have been the victim of cyberattacks. Fortunately, there are preventive measures you can take to help avoid falling prey to attacks like the recent WannaCry ransomware.

You and your employees are the first line of defense! Help protect your business from intrusion by cyber criminals by following the steps outlined below in the A.I.M. (Assess, Implement, and Maintain) approach.

A.I.M. to Safeguard Your Business from Ransomware Attacks

Assess – Examine your system end-to-end to understand where your business may be vulnerable to cyberattacks

Train employees on protecting company data as well as your customers’ Personally Identifiable Information (PII)

Maintain – Ensure your business remains focused on security as an integral part of your operation with regular review and updating as needed

Build a cybersecurity culture and maintain focus by reviewing security protection on an ongoing basis

Ensure systems are up-to-date with the latest security patches

Control what applications can be installed on your systems

Continue educating employees on potential intrusion points where malware can be installed e.g., links in email, social media posts and online sites

NCR Aloha can help you mitigate security risks for your business. To get started on a plan for boosting security for your enterprise and preventing cyberattacks, please contact your NCR representative or contact us by clicking HERE!

Being able to have food delivered to you is certainly not a new phenomenon; the service has been available in many countries around the world for decades. However, as with countless other industries, food on demand has been disrupted by the internet and the days of digging a takeaway menu out of a drawer and making a phonecall are long gone.Ubiquitous Wi-Fi and fast, reliable mobile data connections mean that the smartphone has replaced the stash of well-thumbed menus as the first thing people reach for when they would rather order in than cook for themselves. Services like Grubhub in the US and Deliveroo in the UK (and elsewhere) have blossomed in recent years, and new competitors are coming to the market on what feels like a monthly basis.

Giving Customers What They Want
There are plenty of reasons why the market for food on demand has grown so dramatically, but at the centre of this growth is convenience – consumers love being able to open an app on their phone, choose a meal, and have it delivered to their door with just a few taps.

Of course, a wide choice of restaurants and types of cuisine also helps attract customers, as does the ability to take payment using cash, credit card or a platform such as PayPal. This is crucial in what is becoming an increasingly cashless society, as accepting card or PayPal payments has removed one of the common barriers to a customer completing an order – not having enough physical cash on them to pay for the order when it arrives.

A fine Balancing Act for Restaurants
Partnering with food on demand platforms opens up a whole host of new opportunities for restaurants. They get exposure to a whole new customer base they may not have previously been able to reach, and with this comes an increase in orders and revenue. Restaurants that join Grubhub see their takeout orders increase by more than 20 per cent on average, while one in five restaurants gets more than 100 additional orders per month as a result of embracing the platform.

This jump is great news for a restaurant’s bottom line, but with it comes a new set of challenges that businesses, particularly smaller ones, must be wary of. Where once order flow was controlled purely by front of house staff and the queue inside the restaurant was a good visual indicator of the number of orders likely to be flowing through the kitchen, now restaurants have to contend not only with physical customers, but also with on-demand orders coming in remotely. This adds an extra dimension to managing the kitchen and raises the risk of orders being lost or special instructions being ignored, both of which add to customers’ waiting times, lowering satisfaction. An increase in orders for delivery also brings with it an increased need to coordinate delivery drivers, as again, the longer the wait, the less satisfied the customer will be – and the less likely it is that they will place a repeat order.

This, coupled with the pressures front of house staff can feel when they are juggling a busy bar with managing the flow of online orders, means some restaurants may need to make some operational adjustments if they are to exploit the potential of food on demand.

Minimising the number of partners and solutions they work with inside the ‘last mile’ of getting the food to the customer can reduce the risk of bottlenecks and similarly, having one single solution where staff can view all orders will dramatically cut the chances of an order being missed or prepared incorrectly.

Still Plenty More Room for Growth
Food on demand is here to stay, and is likely to snowball as technology evolves. Figures from Morgan Stanley show that while the travel industry benefitted from 41 percent online penetration in 2016, this figure stood at just five percent for the restaurant delivery industry, suggesting there is plenty of room for expansion in the market.

For restaurants of all sizes, from small independents to national chains, the need to embrace food on demand is critical. See it less as just another channel for customers to use and more as a key foundation on which the business model should be built, and restaurants will be well placed to be at the forefront of food on demand for years to come.

AUSTIN, Texas, and DULUTH, Ga. – October 31, 2017 — HotSchedules®, the leading provider of workforce and back office solutions for the restaurant and retail industries, and NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced a strategic integration that adds the power of HotSchedules’ world-class workforce management platforms to the NCR Aloha restaurant point-of-sale (POS) solution. This relationship creates a more powerful solution for restaurant operators by uniting HotSchedules’ labor management and scheduling solutions with NCR’s leading restaurant POS platform, allowing staffing and inventory management to be influenced by critical sales trend information, through analysis of historical sales trends and forecasting data.

Restaurant chains will enjoy several enhanced benefits from the integration including a heightened level of support from both companies to help operators achieve greater value and solve their problems faster. Further, product and engineering teams at both companies will regularly share product updates with the goal of continued innovation, as well as ensuring their systems work seamlessly together.

HotSchedules joins a growing number of industry leaders who are working to “future-proof” their own solutions and the value they bring to their customers. As part of this new relationship, HotSchedules can leverage NCR’s next generation cloud integration platform.

HotSchedules and NCR already share thousands of customers that integrate our labor solutions with the NCR Aloha point-of-sale solution,“HotSchedules and NCR already share thousands of customers that integrate our labor solutions with the NCR Aloha point-of-sale solution,” said Tammy Troutman, senior director of channels at HotSchedules. “Through this strategic integration, HotSchedules will leverage information captured in the restaurant’s POS to help managers make smarter, more informed decisions that are based on historical data and actionable intelligence – mapping staffing and inventory solutions against sales spikes, traffic patterns and menu item performance.”

With this agreement, HotSchedules will become a certified third-party provider of NCR, and NCR will become a part of the HotSchedules’ Global Partner Program. HotSchedules and NCR will also work together on co-marketing opportunities.

“The restaurant industry is undergoing the rapid digitization of all business processes and it’s important that restaurant brands align themselves with platform-based technology providers who can enable and integrate best-of-breed solutions,” said Don Zimmerman, general manager and vice president of hospitality solutions, NCR Corporation. “Integrating HotSchedules with the NCR Aloha platform brings together two market-leading solutions and offers our mutual customers the simplicity and visibility they need to manage their entire restaurant operations.”

About HotSchedules
With a continual focus on innovation, HotSchedules provides the first cloud-based intelligent operating platform, solutions and services for the restaurant, retail and hospitality industries. Designed for independents, multi-unit franchise operators and international enterprise brands, HotSchedules serves over 2 million users across 130,000 locations in 26 countries helping them control costs, maintain compliance, improve visibility, increase profitability and drive operational consistency. For more information visit: https://www.hotschedules.com.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation

Is Mobile Device Ordering for me?

DEAR ALOHA DAVE: I’m starting to see mobile devices for tableside ordering at a few restaurants in my neighborhood. It’s a big change from how we currently operate and I’m wondering if this will work for my restaurant? —– Pondering in Pennsport.

DEAR Pondering: Mobile Ordering is a reality at many restaurants in the region. My team at Advanced Hospitality Systems has installed several sites with mobile ordering solutions. In addition to Tableside ordering at full service restaurants, we have also deployed self-order kiosk stations and line busting tablets for Quick Service restaurants. Mobile ordering devices can improve table turn, raise transactions per hour and increase the average check.

Keep in mind that mobile ordering is only as good as your server. The server must have the ability to make eye contact with the customer when entering the order to ensure the high degree of personalized service your customers expect. Smaller menus are more conducive to tablet ordering than larger menus with many modifiers and choices.

Mobile Ordering is also dependent on the stability and band-with of your Wi-Fi. In my travels around the city I’ve come across “other” POS Systems that are all Tablet Based and when the Wi-Fi goes down, it brings the entire operation down with it. Many have a temporary offline mode but it’s still very ugly. We have replaced many of these POS systems. At NCR Aloha and AHS we feel the best solution for Mobile Ordering is a combination of traditional hard-wired terminals mixed in with tablets. With this configuration, your traditional POS terminals will continue to function so your restaurant can function normally if the Wi-Fi goes down.

Cloud based POS vs Traditional?

Both types of systems have their advantages. Cloud based systems are less expensive and sometimes are a good solution for restaurants with small menus with little complexity. Cloud based tablet systems generally are new to the market with limited feature sets and can only function for a short period of time when your Wi-Fi goes down. Running the system in offline mode, without Wi-Fi can hinder your ability to accept credit cards.

Traditional, Store Based POS Systems like NCR Aloha host the data at the restaurant rather than in the cloud. Store based POS costs a bit more, but they are much more reliable than cloud based systems and have a deeper feature set. Most store based systems like NCR Aloha can operate seamlessly without Wi-Fi or Internet and to reduce costs they are available in a monthly software as service model.

Read below for a great example of what happens when a cloud based POS system goes offline.

Square Outage Forces Restaurants to Turn Customers Away

Square contacted Eater to confirm that the company first posted an official response 19 minutes after the outage began, not an hour, as previously reported.

Nate Snell, owner of Pip’s Original Doughnuts and Chai in Portland, was inventory shopping Thursday morning when he got a strange text from one of his employees. The system on which the store’s entire checkout process was based had logged the workers out of the backend and would not reconnect. Staff could not process any payments. On a typical day, the line at Pip’s — which sells miniature doughnuts, fried to order, and a variety of chai teas — is out the door. But the ordering and checkout flow was interrupted by the system at the center of the entire process — Square, the mobile credit card scanner and point of sale software, which functions as a business’s de facto cash register.

A Square service outage yesterday lasting roughly two hours forced restaurants, coffee shops, and food carts around the country to turn away customers and lose sales, bringing into question whether relying solely on new technology and software to make business transactions is a good idea.

At Pip’s, where Square handles everything from credit card transactions to printing receipts, Snell and employees had to quickly re-think their checkout strategy, writing and processing all orders by hand. “It was a challenge, for sure,” Snell says. “Some of the customers were pretty frustrated obviously.” Patrons who didn’t have cash were turned away with Pip’s apologies and a voucher for a free order of a dozen doughnuts. In the end, the shop lost about $900 in revenue, not including the 60-70 free vouchers, which were worth $6 a piece.

As complaints started to roll in about Square yesterday, with many business owners venting their frustrations on Twitter and Facebook. Square later posted an official response, confirming they were aware of the problem and were investigating. Fifteen minutes later, Square identified a cause — a system update.

“Today’s outage was due to a change we made to one of our back-end systems that resulted in capacity issues,” a representative told Eater in an email. But the company would not respond to requests for more details, such as how widespread the outage was or how many users were affected, only to say they were working on an analysis, which they plan to make public at an undisclosed time.

In the meantime, some users want compensation for their losses. Snell says he reached out to Square, but hadn’t gotten a response. Square did not confirm with Eater if or how patrons would be compensated.

Any benefits Square doles out to hurt patrons could potentially be costly for the business. Square boasts millions in meals sold from restaurants that use its suite of services (though it declined to disclose the exact number of its customers). That service suite includes, most notably, devices that restaurant owners can insert into smart phones, tablets, and scanners that allow them to accept credit card payments. Last year, Pip’s processed $1.3 million in payments using Square technology, Snell says. Like Pip’s, many restaurants, bars, and cafes structure their entire systems around Square products, sometimes without backups.

Matt Gingles, the owner of the Burrito Shack, a small Mexican restaurant with two locations in Kentucky, pulled out a calculator and a menu and added the afternoon’s sales and taxes for each order by hand. The outage, for him, occurred during the busiest time of the day, the lunch rush. Without Square, he was unable to track any of the transactions he lost, but estimates a $600 hit. He says customers were “irked.”

“They either paid with cash if they had it or turned around and left,” Gingles says. He added that after three and half years of using the service, this is the first incident of this caliber he’s had, and was shocked that something like this could happen at a company like Square. “You should have safeguards against things like that,” Gingles says. “Because when that happens, we lose money. We had no way to track sales and my business just kind of collapses.”

The company does offer an “offline mode,” and during the outage, Square Support suggested businesses use it. But that option was useless to people already logged out of the system.

For users who couldn’t use the offline mode to at least track sales, they had figure out another way to collect payment, or turn customers away. That was the biggest lesson learned, Snell says. He has emergency plans for greasy spills and fires, but was caught off guard by the technical glitch. “I don’t think we realized that the entire Square system nationwide would go down,” Snell says. “I immediately got on Amazon and ordered an old-fashioned [credit card] swiper.”

“It just teaches you technology doesn’t guarantee reliability. It guarantees convenience,” Snell adds. If this incident has taught restaurant owners anything about technology, it’s that they can’t depend on it too much, especially in an age where even large companies are victims of cyber attacks and hacking. “Call me a pessimist, but I think it’s realistic to assume that these kinds of issues will become more prevalent and not less,” he says.

As for how much this incident will impact his future relationship with the service, Snell says that while he is disappointed with what happened and Square’s response, he thinks the system is still the best one for his business. “But I’m going to be prepared for this next time,” he says. It will become a part of our reality and our training.”

The days of 5 tablets behind your service area are quickly coming to a close as Grubhub announces a partnership with NCR Aloha. Restaurants that use Grubhub as an ordering channel will now be able to manage orders directly from their POS system, removing the iPad from the equation. Additionally, this solution will help restaurants make more efficient use of staff, save time on menu updates, consolidate financials, free up space on the crowded counter, and perhaps more importantly, generate more orders in their locations.

While Grubhub is the clear industry leader in online ordering, NCR will soon be partnering with other online ordering platforms. We’re happy that two industry leaders, NCR Aloha and Grubhub are blazing the trail.

Industry Leaders NCR and Grubhub Streamline the Management of Delivery and Online Ordering

The integration of industry-leading NCR Aloha POS and Grubhub’s online ordering and delivery marketplace will make restaurant management easier, more efficient

DULUTH, Ga.—July 24, 2017— NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced an agreement with Grubhub (NYSE: GRUB), the nation’s leading takeout marketplace, for the integration of Grubhub with the NCR Aloha Platform-of-Sale (POS). Restaurants that use Grubhub as an ordering channel will be able to manage orders from the core POS platform. Additionally, this solution will help restaurants make more efficient use of staff, save time on menu updates, consolidate financials, free up space on the crowded counter, and perhaps more importantly, generate more orders in their locations.

One of the challenges restaurants have when using online food delivery services is managing the flow of orders from multiple channels. Grubhub’s integration with the Aloha POS eliminates the need to use multiple devices to take orders, significantly reducing delays or mistakes in ordering and fulfilment. This means more time for staff to focus on what matters most: creating memorable moments and serving up delicious food.

“Our collaboration with NCR is an important step forward, as we continue innovating with technology to enhance the experience of our restaurant partners,” said Stan Chia, chief operating officer at Grubhub. “We frequently hear that restaurateurs are looking to create more efficiencies in their operations. By integrating with the Aloha POS, we will help our restaurant owners who use the platform spend less time on logistics and more time pleasing their diners with great food.”

“On the Border is constantly driving innovation in the ways in which we leverage technology to improve the guest experience,” said Jeff Dinard, chief information officer, On the Border. “This integration will not only allow us to streamline operations for our restaurant team members, but will allow us to provide our Grubhub guests a faster and simpler way to enjoy On the Border at home.”

“The growth of order aggregation and delivery has exploded over the past 18 months as the evolution of omni-channel ordering continues in the restaurant industry,” said Don Zimmerman, vice president of hospitality solutions at NCR. “Direct integration into the POS is crucial for restaurants to manage multiple ordering channels, and we’re thrilled to collaborate with industry leader Grubhub to help operators across its comprehensive restaurant network capitalize on the potential from delivery.”

Point-of-sale integration is a top request from Grubhub’s restaurant partners and by partnering with NCR, the integration will make order management easier than ever for restaurants of all sizes. For more information about Grubhub’s POS solutions go to get.grubhub.com

To find takeout restaurants available in your area, check out Grubhub.com. If you are interested in becoming part of the Grubhub Delivery team, please visit driver.grubhub.com. To find out how your restaurant can join Grubhub, check out get.grubhub.com. To learn more about Grubhub and its portfolio of brands, please visit newsroom.grubhub.com.

About Grubhub Grubhub (NYSE: GRUB) is the nation’s leading online and mobile takeout food-ordering marketplace with the most comprehensive network of restaurant partners and largest active diner base. Dedicated to moving eating forward and connecting diners with the food they love from their favorite local restaurants, the company’s platforms and services strive to elevate food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub is proud to work with more than 55,000 restaurant partners in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

About NCR Corporation NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. All other trademarks or registered trademarks are property of their respective owners.

NCR encourages investors to visit its website, which is updated regularly with financial and other important information about NCR.

#NCRAloha Client's dominate the list of top 15 bars in Philly from @CNTraveler...Cheers to all of them! @McGillins @philadistilling @johnnybrendas @FrankfordHall @Charlie_was #AlohaPOS #AHSAloha https://t.co/7Y1NsbpLTs