This privacy policy sets out how www.sriremotetoys.co.uk uses and protects any personal information collected from you when using this website.
SRI Remote Toys are committed to protecting our customers privacy and will only use any personal information collected from you in a lawful way and in accordance with the Data Protection Act 1998.
What information we may collect?
Personal details including but not limited to; your name, age, gender and title.
Contact details including email address, phone number, billing address and postcode.
Other information relevant to order processing and account management.
What information we don't collect?
Payment card details*
Human readable account passwords.
*All payments are processed securely via PayPal, SRI Remote Toys does not have access to your credit/debit card details at any time. These details are collected securely on our behalf by PayPal. SRI Remote Toys does not store any payment card information.
How we use the information we collect:
Your information is needed to create an account and process your orders along with helping us understand your needs and providing you with a better service. Information is used for, but not limited to, the following reasons;
Order processing, including assisting in the delivery of your order which will be completed by a third party delivery company such as Royal Mail, UPS, DPD etc.
Account management, including contacting you via email, phone and mail.
Our internal record keeping.
To improve our products and services.
To improve your shopping experience.
We may occasionally send you emails with details of promotions, new products, special offers, sales and other information you may find of interest.
Our use of cookies:
We may collect information to help us identify your computer/device in order to improve your shopping experience, track your shopping cart contents and aid the order process. Cookies do not in any way give SRI Remote Toys access to your computer/device or any personal information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, however this can usually be modified in your settings to decline cookies if you prefer. Please note that declining the use of cookies may prevent you from taking full advantage of the website including the shopping cart.
Our use of Google Analytics:
SRI Remote Toys strives to improve our user experience and from time to time we may collect information such as where our users arrived from e.g. if you followed a link to us from another website or from the results of a google search etc, your browser type, what pages you visited whilst using our site, what words or terms you searched for and what country your internet service provide is located. This information contains no personal data and is used only for our own research and to improve our services and website.
Links to other websites:
Our website does contain links to other websites. Please be aware that by using these links you are choosing to leave our site and should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites. Please exercise caution and read the websites own privacy statement.
Security:
SRI Remote Toys are committed to ensuring that all of our customers information is secure and we will never pass on, sell or lease your personal information including email addresses to a third party (Other than selected delivery companies for the purpose of order delivery only) We will never collect sensitive information about you without your consent. You can check the information that we hold about you by logging into your account at any time. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at SRIremotetoys@gmail.com

All items ordered are posted using a signed for service.
We use Royal Mail "Recorded Delivery" & Royal Mail "Special Delivery" for small packets and some parcels and couriers like UPS, DHL & Home deliveries for larger orders including model orders, This service does not cover Highlands & Islands, Chanel Isles or Northern Ireland.
It is your responsibility to make sure you have selected the correct postage option for your order. If you wish to have an express delivery, please select
"High Value / Express Delivery"
and leave a comment in the comment box stating you want express delivery. No Saturday deliveries.
Please note: If your order is returned to us by Royal Mail, postage will need to be charged again for us to re-send.

Returns Policy
If you are not fully satisfied with any item purchased from this website, we offer a money back guarantee. There will be a 20% restocking fee charged for non defective returned items. Postage is non refundable under any circumstances, the buyer is responsible for all postal costs. All refunds will be deducted postage charge.
Model returns
If you are not fully satisfied with a model purchased, you can return it to us within 30 days in an unused / new condition as it was sent to you. We are unable to accept models for return if fuel has been passed through the engine. Once it has been used, it is in an unsaleable condition so is not eligible for return. Please do not under any circumstances return a model to us until we have discussed the return process to you in person. We will not accept any models that are sent without our consent. This will force the carrier to return it back to you if there is a return address label afixed.
Other Item Returns
If you have purchased any item (other than a model) from us that you are unsatisfied with or you purchased in error, You can return it to us in an unused condition and in its original packaging within 30 days from invoice date. Engines are non returnable if fuel has passed through them.
When returning items please enclose your name address and order number.
Please Note
It is your responsibility as the buyer to read all terms and conditions of any website that you purchase from. If you do not fully agree to our terms and conditions including the returns policy then please do not purchase from us.

Terms and conditions - Prize Competition.
This Promotion is only open to legal residents of the United Kingdom aged 18 or over, excluding employees of SRI Remote Toys, their families, agents or anyone else professionally connected with this Promotion.
Promotion Period:-
Each competition will run for a specified period. Please see each individual competition for details of start date/time and the end date/time.
To Enter:-
Our competition will be available on social media (Facebook, Instagram etc) select your answer and purchase your ticket or tickets. Payment can be made via PayPal, bank transfer or cash in shop prior to the results.
We request that you enter your full name, address, email address and phone number to be entered into the competition. Without these details we will not be able to contact you if you are a winner or send your prize. We do not share you details with anyone or any other company outside of the competition, excluding our delivery courier.
Ticket purchase and entries are non-refundable.
You may enter as many times as you like throughout the period the competition is running providing each entry is accompanied by the purchase of a ticket or tickets.
All entries must be received by the end of the competition period to be valid and no liability is accepted for incomplete, illegible, incorrect or late entries.
The Prize:
Please see the specific competition for details of the prize available for the current competition. The prize is non-transferable, is not exchangeable and has no cash or other alternatives in whole or in part.
SRI Remote Toys reserves the right to substitute the prize or prizes for an alternative of at least equal or greater value.
Please allow up to 7 days for delivery of the prize from the date of winner announcement, notification and confirmation. The prize or prizes will only be delivered to the UK address given by the entrant at the time of entry.
Winner Selection:
All valid entries (entries who have answered the question correctly) received by SRI Remote Toys during the competition period will be sent to our independent promotional verification company who will moderate all entries.
Winner Notification:
Winners will be contacted via phone and email on the telephone number and email address provided upon entry within 7 days of the live draw and will be required to confirm eligibility plus acceptance of the prize within 72 hours.
In the event a winner does not respond to communications via telephone or email within 72 hours of the first telephone call and/or email or has given incorrect contact information, SRI Remote Toys reserves the right to disqualify that winner and the prize will be allocated to an alternate entrant selected in the same manner.
Moderation:
SRI Remote Toys and our independent promotional verification company will reject entries which, in reasonable opinion: contains any content that is offensive or could reflect negatively on the name, reputation, or goodwill of SRI Remote Toys or any brand partner; including trademarks, logos, or copyright material not owned by you or used without the rights owner's prior written permission (including famous names, company names, etc.); defames, misrepresents, or insults other people or companies, including, but not limited to SRI Remote Toys (including its partners); and promotes any political agenda
SRI Remote Toys reserves the right to verify the eligibility of entrants. SRI Remote Toys may require such information as it considers reasonably necessary for this purpose and a prize or prizes may be withheld unless and until SRI Remote Toys is satisfied with the verification.
All entries must be made by the entrant themselves. Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, entries by macros or other automated means (including systems which can be programmed to enter), and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer or computers to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries into the Promotion in a way that is not consistent with the spirit of the Promotion, that entrant’s entries will be disqualified and any prize award will be void.
No responsibility is accepted for entries lost, damaged or delayed or as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
SRI Remote Toys will only use the personal details supplied for the administration of the promotion, delivery of the prize and communication regarding future competitions and for no other purpose unless we have your consent.
SRI Remote Toys cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the competition or as a result of accepting any prize or prizes. Nothing shall exclude SRI Remote Toys liability for death or personal injury as a result of its negligence.
If for any reason the competition is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of SRI Remote Toys which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, SRI Remote Toys reserves the right (subject to any written directions given under applicable law) to disqualify any individual who tampers with the entry process and to terminate, modify or suspend the competition.
If an act, omission, event or circumstance occurs which is beyond the reasonable control of SRI Remote Toys and which prevents SRI Remote Toys from complying with these terms and conditions SRI Remote Toys will not be liable for any failure to perform or delay in performing its obligation.
This competition is in no way sponsored, endorsed or administered by, or associated with Facebook. You understand that you are providing your information to SRI Remote Toys and that Facebook has no liability for any element of this competition.
The winner will be required to participate in any reasonable publicity arising from the promotion, including live winner announcements via telephone for use on SRI Remote Toys social media, including Facebook, Instagram, YouTube, SRI Remote Toys website www.SRI Remote Toys.co.uk and future email promotions.
If you are the winner of the competition, you agree that SRI Remote Toys may use your full name, image, prize or prizes won and county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.
The name and county of the winner will be available at https://www.SRI Remote Toys.co.uk/shop/index.php?route=competition/winner within 7-10 working days of the Live Prize Announcements (these details will be available for a minimum of 3 months) or by contact SRI Remote Toys directly.
By entering this competition, all entrants will be deemed to have accepted and be bound by these terms and conditions.
SRI Remote Toys decision is final and binding in all matters relating to this competition and no correspondence shall be entered into.
The details in these terms and conditions are correct at the time of publication but are subject to change without notice. Any changes made will not place existing entries at a disadvantage. In this case, all entries will have the same chance of winning.
The terms and conditions of this competition shall be interpreted and applied on the basis of English Law and the Courts of England and Wales shall have exclusive jurisdiction.
Promoter:
SRI Remote Toys, 1a East View, Glascote, Tamworth, Staffs. B77 2BQ