Great Wall Owner's Forum - 4x4 and 4x2 Vehicles

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Well its now the beginning of June and still no decision by GW if they are or are not going to fix the paint problem. The best I got from the service people is "we are still waiting for GW to approve it...." That was about 2 weeks ago

On a slightly brighter note I found a new GW dealership and put the car in for its 30K service and they went through it with a fine tooth comb

Starter motor, rear muffler, clutch slave cylinder, sump seal,cam seal,crank seal, water pump all need replacing and they still haven't got to the bottom of why sometimes it revs at 2,500 and othertimes so low that it dies when I brake!!!!!

They are refusing to do the 20k service i was promised due to all of the damage THEY did to my vehicle when it has been in there.

The service manager must think i dont talk to my other half - yesterday she was told they wouldnt replace the sticker on the tailgate of her x240. today he sits there telling me they arent refusing service!!! WTF

Here is the list i have given to them about my ute.

Paint on LHS front gaurdPaint on all 4 door handlesRHS headlight - clear is peeling and light crackingLHS headlight - crackingBrakes not pulling up - shuddering when pulling up in a hurry and not wanting to stop - nearly hit another car on the way home4x4 not engaging properly - only goes in when it feels like and clunks extremely loud when it finally goes in (yes have tried slowly moving even then it just flashed and wont engage)Whine in 2nd gearrear door light switches dont operate have to wriggle them to get the light to go onwindscreen wiper arms - discoloured since delivery (stupid detailers polish seems to be the issue there)Black plastic surrounds on side mirrors (same issue as above)Rubber stopper on the back of the clutch had broken away within 1st month of ownership (still not sorted out)Clutch pedal squeeks everytime you change gearsExtremely hard to get into reverse (i know the latest post about it but it takes about 5 attempts to get reverse gear)The battery is bulging so asked for them to test alternatorCentre console hand brake rubber surround broken away from console - whole console needs replacingdrivers side front electric window doesnt wind down correctly moves forwards when winding it down.

Needless to say these are not all huge issues but how they are dealt with are.

Ive spent 60k with this dealership and can not believe the crap they are trying to spin me.

I ended up yelling at the service manager and walking out in disgust. (muttering threats about legal action)

I rang ateco on the way home and have asked them to arrange the SA Great Wall Rep to view both of our vehicles and when speaking to them about my issues in brief and said i will explain more to the rep.

I have been promised a call from ateco tomorrow as to where we go from here.

The ute is booked in tomorrow for them to have a look at the list i have given them but everytime i take it to them something else goes wrong. im starting to think it isnt worth it.

How can companies treat people this way and expect to stay in business?

I dont know whether to take it there tommorrow or wait and see what ateco have to say. Any ideas guys n gals?

Steven

3rd Place 4x4 - ROYAL ADELAIDE SHOW 2010 - On They Way to Coopers Creek - Little muddy!!!

They have looked at my issues and have basically sent pictures of all faults to ateco with a tech report. So I await ateco's decision on most repairs.

No surprises though with faulting the 4x4 going in. They said they tested and it tested fine went in no issues and didn't clunk. Also went into reverse straight away no issues. The window they have sent a report to ateco about but have said I need to clean the felt seals with a chamios - strange my passenger window doesn't have the same issue but we shall see what ateco says.

The brake issue is a whole other ball game. They are claiming it's the first they heard of it and have found at 20k the discs require machining. Not covered by warranty. So I have asked them to go through their old service sheets to find my original complaint which will prove it's a warranty issue.

Then they asked me who did the 10k service to which I was shocked because it went to them for other issues and the 10k service last year. The 10k service was free according to my salesman because i bought the demo so i dont have a receipt for it. Apparently that will effect my warranty and I have to locate my book to prove it's been done. Pity they didn't stamp the x240 book for the 1k service (book to be replaced after I brought this up due to incorrect spelling- too many ways to spell our last names- lol) but while I was there a jeep owner had to ask for her book to be stamped. So I'll find the book but it looks like unless that's stamped I have a huge fight ahead.

My advice to everyone is to ask for a copy of all reported faults printed on their paperwork and retain this incase they don't have it on their system.

The 20k service is a moot point!! So I'll be taking it elsewhere for that Purely on principal!

I took a photo of the speedo before and after as i wanted to see how much of a test drive the actually did

The car has only done 600m so i fail to see how the brakes were tested. On the way home i nearly slammed up the back end of the x240!!

When Parked This morning

When i picked it up this afternoon

Steven

3rd Place 4x4 - ROYAL ADELAIDE SHOW 2010 - On They Way to Coopers Creek - Little muddy!!!

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