Assists in identifying businesses that are operating without a license or with improper licenses so that cities can recover missed revenue

Allows a city to respond to suspected cases of improperly licensed businesses using standard operating procedures chosen by a city, which helps to ensure a complete and consistent response to each incident

Allows a city to visualize facts of interest to the city, such as suspected cases of improperly licensed businesses, on a geo-spatial map to consolidate responses and to make informed strategic decisions related to business permits

Allows city executives to configure the solution to monitor key facts, such as the results of efforts to reduce improperly licensed businesses, as key performance indicators, which provide a summary of the performance of key metrics related to improperly licensed businesses and with reports that provide a deeper understanding of the data

Is available in a software as a service (SaaS) subscription model which can improve deployment time and help reduce capital investments in IT

Cities and local governments are challenged with reducing costs while providing services to their citizens and attracting new businesses and tourists. City executives must analyze data from across many areas to make effective decisions regarding city plans. Intelligent City Planning and Operations on Cloud introduces new functionality that allows city managers and decision maker to rapidly analyze data in order to make informed decisions about whether or not to approve permit requests. In addition, the new capabilities allow cities to review and correlate city information, such as permit requests, crime data, and traffic information, to understand patterns that will help city managers to properly deploy resources to service citizens.

With Intelligent City Planning and Operations on Cloud you can now:

Optimize the permit approval process to reduce the cost of analyzing permits: Intelligent City Planning and Operations on Cloud will present information from all agencies in a consolidated view overlaid on the city map so that decisions are made quickly and correctly. This reduces the resources necessary to review permit requests while improving the services to the requesters.

Improve service to permit applicants to help attract more businesses to the city: By streamlining the permit approval process and including more city data, Intelligent City Planning and Operations on Cloud helps enable city managers to provide more timely and accurate answers to permit requests, which will help encourage more businesses and events to move to the city.

Review approved permits against city data to help enable better planning in the future: By reviewing past performance when evaluating new requests, the city constantly improves the quality of decisions being made.

Intelligent City Planning and Operations on Cloud combines information from across the city, analyzes it to identify correlations between city facts and clusters in time and space of relevant information, and then displays the city facts on a map of the city. Users may filter the data and adjust the correlation parameters to identify patterns of activity. In addition, the solution integrates with an existing permitting application to query data about submitted permits and overlay the permits on the city map. This allows decision makers to understand activity in the city, such as infrastructure projects, high-crime areas, traffic issues, or lack of public transit, that might bear on the decision to approve a permit. Using this data, the city managers can anticipate issues and propose changes that will ensure approved permits for events or for businesses, leading to more successful outcomes.

For more information on Intelligent City Planning and Operations on Cloud, refer to Software Announcement 213-060, dated February 19, 2013 .

IBM Intelligent City Planning and Operations on Cloud is just one of the IBM Smarter Cities® solutions designed to help make cities and government operate more effectively and efficiently -- essentially smarter. Intelligent City Planning and Operations on Cloud focuses on enhancing the efficiency and effectiveness of the business operations in the city.

IBM offers a suite of Smarter Cities and government solutions that can help cities and government agencies:

The IBM Software Training team offers a portfolio of education services to help you and IBM Business Partners successfully deploy IBM Intelligent Planning and Operations offerings to achieve the maximum benefit. Education is a key component to ensuring software success.

The IBM curriculum provides a unique training value built on exclusive product knowledge direct from IBM developers and expert instructors, and flexible time and cost saving training options.

The IBM Software Training team works closely with product developers and services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information. IBM Software Training provides training for the entire IBM software portfolio that spans the spectrum of skills needs from introductory product overviews to advanced offerings. Hands-on labs let you work with fully functional versions of the software to round out your training experience.

Several training options are available, including instructor-led classroom offerings, virtual (online) classes, and self-paced training that lets you train from your office.

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

Charge metric

Program name Charge metric
IBM Intelligent City Planning
and Operations on Cloud Concurrent User

Licensing metric definitions

Concurrent User

Concurrent User is a unit of measure by which the IBM SaaS can be obtained. A Concurrent User is a person who is accessing the IBM SaaS at any particular point in time. Regardless of whether the person is simultaneously accessing the IBM SaaS multiple times, the person counts only as a single Concurrent User. Customer must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the IBM SaaS in any manner directly or indirectly (for example: via a multiplexing program, device, or application server) through any means during the measurement period specified in Customer's Proof of Entitlement (PoE) or Transaction Document.

The terms and conditions for IBM Intelligent City Planning and Operations on Cloud are unchanged from the previous announcement. Refer to IBM Intelligent City Planning and Operations on Cloud Software Announcement 213-060, dated February 19, 2013 .

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IBM SmartCloud is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Smarter Cities and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at