OTRS Ticketing System

A good idea is worthless without impeccable execution and a commitment to iterate.

– Zach Klein, Vimeo

OTRS is a leading open source ticketing system that provides enterprise class ticket management system at much lower costs compared to proprietary ticketing system software. OTRS provides ready to use features for Help Desk organization & management & IT Service Management. Being Open Source, OTRS can be extended & customized to meet the requirements of a particular customer environment. Orient provides consulting, implementation & on-going maintenance of OTRS based ticketing system.

OTRS Consulting Services :

Orient provides consulting services for OTRS ticketing system. We are able to provide guidance for the overall architecture as well as low-level implementation details for customers who are looking for a robust ticketing system.

OTRS Implementation & Customization Services :

Orient also provides implementation & customization services for OTRS ticketing system. Our team has deep expertise in deploying & managing OTRS based ticketing system for small & medium businesses as well as large enterprises.

Cloud OTRS Solution :

Orient offers Cloud OTRS version for customers who are looking for a SaaS model on OTRS. OTRS is one of the applications offered under the managed hosted applications offering from Orient.

24x7 Support for OTRS Ticketing System :

Orient offers 24x7 anytime, anywhere support for OTRS ticketing system. Our team of experts can support your OTRS on an annual maintenance contract (AMC) basis.