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December 2009IT Team of 9 offshore + 1 in Australia All have - 6 years of university - 2 years industry experience - Passed written and practical examinations to join us - Only 5% of applicants passed our recruitment examinations - 90% staff retention after 2 ½ yrs

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Guide to selling your property by Tender Tender Center Real Estate is a conventional full service Real Estate Office that uses a proven sales method that draws out the buyers best price TENDER We believe that we have the highest traffic flow real estate office in the area 07 5568 0910

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The benefits of TENDER• Buyers are given a fact based price guide – but we don’t publish an“asking price”• Tenderers submit a closed tender, each tenderer has no idea howmuch the other has submitted.• A tenderer may well tender more than a vendor expects.• Tenders submitted are confidential and the sale price of the propertyis generally not public knowledge.• Auction requires two keen bidders to push the price up whereastender requires only one.• At auction, the final sale price is set by the weakest of the highest twobidders – the highest bidder may well be prepared to go further.• Auction rules out people that do not have pre approved finance.Tenders may be submitted subject to finance• The Tender Center Real Estate office is open 7 days a week to ensureall inquiries are dealt with promptly

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The TENDER Process Tenders are submitted in a sealed envelope. Not even the agent knows how much the bid is. After an initial tender has been submitted -Tender Center contacts all past viewers to advise them that a tender has been submitted and that Tenders Close in 48 hrs. All Tenders are put in front of the Vendor for their consideration.

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The crucial 48 hrsClosing Tenders 48hrs after the first tender is submitted puts pressure on all buyers.• We inform the first tenderer that we will be contacting all past viewers to let them know that a Tender has been submitted, and if they have not tendered their best price then they risk losing the tender.• This 48 hour deadline to submit a Tender puts pressure on other buyers to get their tender in• When further tenders are submitted we inform the first tenderer and talk them through the implications if they have not submitted their best price. We encourage them to increase their bid.

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After Tenders Close All submitted Tenders are put before the Vendor for their consideration You may accept, decline, or direct us to negotiate with a Tenderer

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Pricing• It is important to understand that Agents do not establish price - the market does. So don’t just go for the agent that quotes the highest price.• If the price of a property is too high - you will not achieve offers because the wrong buyers will be inspecting the property.• If the price of your property is too low then you risk losing money• By placing your property up for tender you are not ruling out any buyers you will also not be taking the risk of pricing your home too high or low.• We will use a fact based pricing system to guide vendors & buyers to where that property sits in today’s market• Remember - newspaper ads only ever tell people advertised prices – not sold prices

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Tender – the buyer sets the starting price At the Tender Center we simply take the asking price out of the equation. • It creates buyer urgency • It’s like an auction - without the stress! • Tender can often exceed the Vendor’s expectations

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Huge local exposureThe Burleigh Tender Center has a large local customer base and huge traffic flow • Tender Sales attract around 4,000 browsers every weekend • The Burleigh page on tender.net.au attracts 30,000 page views a month • The tender.net.au results pages attract 50,000 pages views a month from Burleigh customers • This is LOCAL traffic to which your property is marketed • We believe that we are he highest trafficked Real Estate office on the Gold Coast

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Property presentation INSIDE PRESENTATION • Ensure your house is clean & tidy • Make sure all doors work well (handles turn & lock smoothly, & doors don’t jam) • Open curtains to allow as much light in as possible • Remove clutter • Rub lavender oil into door frames to provide a soothing clean smell OUTSIDE PRESENTATION • Replace all cracked or broken glass. • Make sure all gates & doors work well (handles turn & lock smoothly, & doors & gates don’t jam) • Remove leaves & sticks from gutters • Replace broken fences or missing palings • Water & Mow the lawns & mulch where necessary INSPECTIONS / OPEN HOUSES • Try to be out of the house when buyers inspect as they will feel more comfortable • Make sure the house is a comfortable temperature • Ensure your agent knows what makes your house a home – explain why it has that special “feel” for you, point out its highlights. This will help the photographer create advertising material that really captures the feeling of your home.

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I trust you will find this information of great assistance in helping you make informed choices on selling your property. I look forward to helping you achieve the result you desire. Kind Regards Rachel Jelley Principal 0431 388 945“I“I understand that moving house and selling your home is one of the understand that moving house and selling your home is one of themost stressful things we could do, and I I intend to make the process most stressful things we could do, and intend to make the process as smooth as possible by being 100% focused and making the saleas smooth as possible by being 100% focused and making the saleor purchase of you home my priority.” –– Rachel Jelley. Principal. or purchase of you home my priority.” Rachel Jelley. Principal. 07 5568 0910