Special Offers

Accessibility

Stone Zoo is handicap accessible. Guests who rely on service dogs which are trained to perform specific tasks are welcome to bring them into the Zoo, provided the animals remain under the guest's control at all times. Guests are solely responsible for the care and control of their animals.

Manual wheelchairs may be borrowed at the Admissions booth on a first-come, first-served basis. Borrowers are asked to present a current photo ID. To ensure availability, we recommend making a reservation. To reserve a wheelchair, please contact the Guest Services Supervisor at 781-438-6321, Monday through Friday, 9 a.m. to 5 p.m. Wheelchair reservations should be made at least a day in advance. There is no charge for reserving a wheelchair.

Equipment Rental: Lockers, Strollers and Wheelchairs

Lockers:Guests may rent storage lockers, located outside the Animal Discovery Center, for $1.00.

Strollers:A limited number of strollers are availble for loan. Please inquire at Admission gate.

Wheelchairs:Manual wheelchairs may be borrowed at the Admissions booth on a first-come, first-served basis. Borrowers are asked to present a current photo ID. To ensure availability, we recommend making a reservation. To reserve a wheelchair, please contact the Guest Services Supervisor at 781-438-6321, Monday through Friday, 9 a.m. to 5 p.m. Wheelchair reservations should be made at least a day in advance. There is no charge for reserving a wheelchair.

First Aid

There’s no assigned nurse or medical facility on grounds. We do provide basic first aid supplies when requested by an adult. We do not give out pills of any sort. Basic medications may be purchased at our gift shop. When requested, EMT services can be called to the Zoo.

Lost and Found

The Zoo maintains a lost and found, but the Zoo is not responsible for lost or stolen items. Items and articles found by our staff or visitors are kept for a minimum of 30 days when turned in. After 30 days, the Zoo reserves the right to dispose of said items at the Zoo's discretion.

Missing something after your visit? Call 617-989-2000 to check if it has been turned in. We’ll need an exact description of the item along with your name and a number where you can be reached. If we have the item, we’ll call you back to arrange a pick-up time that’s convenient for you.

Lost Children

If you become separated from your child, please notify the nearest Zoo employee. Zoo staff will need a general description of what your child was wearing, name, age, sex, and the area you last saw him/her. This will be relayed to our security officers and other Zoo staff, and we will begin an immediate search.

We don’t have a general PA system throughout the park. If you don’t see an employee nearby, please head to the nearest admissions booth. If a child is found, we will have him/her taken to our administrative building to await you. If a resolution is not met within 30 minutes, the local police are notified.

Pets

Pets are not allowed on Zoo grounds to protect the health and safety of our animals and your pets. Service dogs trained to perform specific tasks are allowed. Please don’t leave your pets in your parked vehicle while visiting the Zoo.

Zoo Rules

For the safety and comfort of visitors and Zoo animals, the following rules are in effect during your Zoo visit:

Don’t feed or allow children to feed any of the animals in the Zoo's collection. Each animal is on a specially enriched diet prescribed by the Zoo's professionally-trained veterinarian staff that keeps it healthy and fit. Things that people find good, healthy and harmless might be very harmful to the animals.

Tormenting animals is not tolerated and guests found doing so will be asked to leave immediately.

Stay on pathways and don’t place children on the railings.

Don’t throw anything into animals’ exhibits or the water (including coins). Even the simplest object can be hazardous if swallowed.

Children must always be in the company of adults.

There must be one chaperone over the age of 19 for every 10 guests 18 years old and younger. There must be one chaperone for every 5 pre-school children. Chaperones must stay with their group at all times.

Roughhousing and heavy horseplay, as well as running around or screaming, is discouraged, as it bothers other guests and animals.

Any theft or destruction of Zoo property will result in prosecution to the fullest extent of the law.

The Zoo doesn’t have public storage facilities, and no items may be left in the care of Zoo employees or left unattended on Zoo grounds. The Zoo is not responsible for items left unattended and will dispose of abandoned items when necessary.

Shirts and shoes must be worn at all times.

Visitors are permitted to bring their own lunches and food into the Zoo. If you choose to bring your own food, please follow these rules:

No glass containers of any sort

No alcohol of any kind

No straws

To help with our conservation efforts, please deposit plastic and aluminum cans in the Zoo’s recycling receptacles.

For the safety of our Zoo collection, pets or animals of any kind are not allowed on Zoo grounds at any time. Guests who rely on service animals may bring them into the Zoo, provided the animal remains under the guest's control at all times. Guests are solely responsible for the care and control of their animals.