Be careful who you book for your removal – Walsall family left with nothing after Facebook ‘man with van’ drove off with belongings

Whilst the power of the new social media channels like Facebook cannot be underestimated, this heartbreaking story is a reminder that you still need to be very careful when choosing who provides you with services, especially if they only advertise on social media.

Mark Higgins and Becky Szenk booked their removal with a ‘man and van’ on Facebook, who collected the contents of their flat in Bilston, and was supposed to deliver everything just 8 miles away in Walsall the same day. However, the van never turned up for the delivery. The Facebook profile was then taken down, and so the couple have lost virtually all their belongings, including furniture and white goods.

Miss Szenk said “For us it’s been a big lesson to learn. I just hope others can be more careful about trusting people they book over social media as I would hate for this to happen to anyone else.”