FAQs

We are here to answer all of your questions about staying at the hotel

Driving Directions to Hotel Monteleone

From The East (Mississippi, Alabama, etc.)

Head I-10 West toward Baton Rouge. Exit Orleans Ave/Vieux Carre (235A). Proceed down ramp and turn left at the light onto Orleans Ave. Continue on Orleans Ave under Interstate. Orleans Ave becomes Basin Street. Continue on Orleans/Basin for .6 miles. Turn left on Conti Street. Continue six blocks (.5 miles), turn right on Decatur Street, then right on Bienville Street. Turn left on Royal Street and a valet attendant at the Front Entrance of hotel will be waiting for your arrival.

From The West (Airport, Baton Rouge, Texas, etc.)

Head I-10 East toward New Orleans Business District and Slidell. Exit Superdome/Poydras Street (Exit 234B). Proceed down ramp and continue straight for eight blocks, staying in left lane. Turn left onto Camp Street and continue four blocks to Canal Street (a big, two-way boulevard). Cross over Canal Street and continue onto Chartres Street (in the French Quarter). Go two blocks on Chartres Street and turn left on Bienville Street. Turn left on Royal Street and a valet attendant at the Front Entrance of hotel will be waiting for your arrival.

TRANSPORTATION OPTIONS

Airport Shuttles

Dependability is the essence of good service. Airport Shuttle can handle all of your transfers between Louis Armstrong International Airport and Hotel Monteleone, as well as in-town transfers between Hotel Monteleone and the convention center and other area destinations. For more information please call Airport Shuttle at (504) 522-3500.

Transfers to and from Airport

Airport Shuttle meets every flight at the Louis Armstrong International Airport. Proceed from baggage claim to the transportation center for shuttle service. The one-way rate is $24.00, and a round trip is $44.00; both are per-person fares. To make a reservation with Airport Shuttle, please call (504) 522-3500.

To return to Airport from Hotel

Call Airport Shuttle at (504) 522-3500 and give them your time of departure. They will advise you of a time for pickup in the lobby of Hotel Monteleone. Click Here to make a reservation with Airport Shuttle. Or you may take a taxi directly to the hotel. Rates from the airport are $36.00 for one or two persons traveling together and $15.00 per passenger for three or more passengers.

Frequently Asked Questions

What time is check-in/check-out?

What is your cancellation policy?

Cancel 72 hours prior to 4pm day of arrival local hotel time to avoid penalty charges. All reservations must be guaranteed with a credit card.

Do you have high-speed Internet access in your guest rooms? If so, what are the charges?

Yes, Hotel Monteleone currently has high-speed WiFi Internet access in all guest rooms and public areas in our New Orleans hotel. WiFi is complimentary.

Do you offer shuttle service to and from the New Orleans International Airport?

The Hotel Monteleone does not have a complimentary dedicated airport shuttle. However, Airport Shuttle, offers transportation service to our New Orleans hotel. Airport Shuttle is located on the ground level (baggage claim) area of Louis Armstrong International Airport for transportation to Hotel Monteleone. The current charge is $24.00 US per person (one way). You can also take a taxi directly to our French Quarter hotel. Taxi fare from Armstrong International Airport is $36.00 for 1-2 people traveling together, or $15 per person for groups of 3 or more.

We will be driving to the hotel. Can we expect room in your garage? Is there a charge for parking?

Hotel Monteleone offers valet parking for all hotel guests. If you are planning to drive or rent a vehicle, Hotel Monteleone offers valet parking for a nightly fee of $40 plus 13.25% sales tax per night for all vehicles. Due to space restrictions, we do have a limited amount of parking availability for oversized vehicles (such as F-350s and 15-passenger vans). We cannot accommodate any vehicle over the following specifications: 9 feet, 4 inches high, 79 inches wide, 197 inches long or with a wheelbase of over 116 inches. If you have questions about parking your vehicle at our New Orleans hotel, please call our Transportation Department at (504) 681–4425.

If we will arrive before check-in, do you provide luggage storage?

Based upon availability, the hotel will store your luggage at no charge until your check-in.

Can we book New Orleans sightseeing tours directly at the hotel?

Yes, you may see our Concierge, who will be happy to assist you with booking New Orleans sightseeing tours.

Do you have Room Service available? If so, what are the service hours?

Yes, room service is offered 24 hours/ 7 days a week at our New Orleans hotel.

Do you allow pets in your hotel?

Hotel Monteleone provides a pet-friendly hotel environment. Upon check-in, guests and their pets will receive “Monte’s Pet Package.” Please contact us for more pet information. Pet Friendly Policy is a $100 non-refundable fee and $25 per night charge.

Do you have hairdryers in the guest rooms?

Yes, hairdryers are available in each guest room.

Do you have a Concierge Service?

Our Concierge Desk is located in the lobby of the Hotel Monteleone. Reservations for meals, theater, and New Orleans sightseeing tour tickets can be arranged.

What are your alcohol/beverage restrictions?

No ice chests are allowed to be brought into the hotel. There is a corkage fee of $10.00 per bottle plus tax and gratuity for liquor being brought into the hotel. Liquor being brought into the hotel must be pre-approved and must enter through the Back Door Security Office.

Do we have to stay at the hotel to visit the Carousel Bar? What is the dress code?

You do not have to be a hotel guest to visit, order a drink and enjoy live entertainment at the world-famous Carousel Bar. There is no dress code in the Carousel Bar.

Do you have a business center?

Is the Hotel Monteleone wheelchair accessible?

Yes, Hotel Monteleone has full wheelchair access via the Bienville Street entrance. We also have Traditional King and Traditional Double Double rooms with wheelchair access. Some of these rooms offer roll-in showers. These rooms are available on request. Shower chairs are also available upon request.

How green or environmentally friendly is your hotel?

At Hotel Monteleone, we recognize the impact of our operations on the environment. We are committed to the implementation of proactive measures to help protect and sustain the community for future generations. Learn more about our green hotel initiatives.