Privacy and resources

Privacy

In the classroom, the main priority should always be the safety of students and teachers. To enable the AV1 user, their classmates and teachers to get the most out of AV1, it's essential that everyone feels safe when using the robot.

Single-user

Only one child or young adult can use AV1 at a time. The user creates a password to log on to AV1 and confirms that only they know the password. Co-founder of No Isolation, Matias Doyle, explains:“It is extremely important that every person who has an AV1 in their classroom is sure of who the user on the other side is. There should never be any doubt of who is connected to the robot. Therefore, the child or young adult must enter the password every time they log on to AV1.”Also, the student's parents/guardians are required to sign a contract and confirm that only the child/young adult will be using the AV1. If a parent/guardian logs on to AV1, it’s a breach of contract.

Only real-time

AV1 can only be used in real-time, and it is not possible to record or save any data. All streamed data is thoroughly encrypted, and it is impossible for any external party to access the video/audio sent through a closed tunnel between the robot and their tablet/phone.To participate and interact, the user has to be present either in front of the robot or front of the tablet/phone.

Nothing is stored

All data is sent encrypted between No Isolation’s servers. Consequently, neither No Isolation or anyone else can access the video and audio sent between the child and the robot.Not even the child or young adult can store video or audio from AV1. If they are connected to AV1 from an Android device and tries to record or take a screenshot, they will not be able to. Notably, if the user is connected to AV1 from an iOS device and try to record or take a screenshot, both the user and No Isolation receive a notification. If it happens just once more, No Isolation will deactivate the robot. Also, if the child tries to connect AV1 to a TV screen, the screen will turn black.

Resources

We have created resources to inform all parties involved, and can give you advice on how to get the most out of AV1 for the student, the classmates and the teacher.

Depending on your needs, we can provide services that quickly lets you scale and manage your all your AV1s in use. Needs differ. Therefore, we provide flexible solutions for both families, the public sector and organisations.

Frequently asked questions about AV1

Privacy

When the student logs on to the app for the first time, they have to sign a form declaring that none other than themselves will use the AV1. If the student is under the age of 18, his or her parents have to sign for them. Watching the screen while the student is logged on is, therefore, a breach of contract, and can lead to a permanent ban of the user.

The stream between the device and the pupil using AV1 is just as secure and safe against hacking as your online bank is. The possibility for someone to hack themselves on to the stream is minimal at best.

It’s impossible to record the content viewed in the AV1 app. The stream is only available in real-time, and there is no option to record it. To ensure that nothing is stored we have forbidden the use of screenshots during the stream. If a user screenshots once, we will warn him or her. If it happens twice, they will be permanently banned. We’ve also made it impossible to share the stream with an external screen.

Liability

No Isolation understand that some might feel uncertain about charging electronics overnight, especially without oversight. To make sure that this never happens we have equipped the AV1 with a so-called “slow charger” which uses a little more time to fully charge the device, but ensures that the charger itself does not overheat and catch fire.

AV1 has a large battery to accommodate for streaming both sound and picture. As a consequence of this, it takes a few hours to charge it completely, and the battery will slowly run out of power if it’s not connected to to the charger. We recommend that the teacher that has the last class with the specific AV1 each day has a responsibility of plugging it into the charger. We have also experienced that the student representative for each class can take on this responsibility, as they usually are conscientious and get joy from making sure that their ill classmate can take part in their social life.

AV1 should put up with “normal use” well. That means it should work after being dropped from low heights. In our experience, AV1 has been fine after being dropped in the ground, but we cannot guarantee that this is always the case. Remember that an extended warranty is part of the subscription, and we strongly encourage that AV1 to be used outside of the classroom as well. Life is more than school, and in our experience, the user is very happy to be included in other activities than lectures.

Support

Do you have any other questions? Our support page might give you the answers.