Hitsteps Ultimate Web Analytics

Introduction

Hitsteps visitor manager is a powerful real time visitor engagement tool. It allows you to view your visitors stream and follow each visitors to know more about each pages they see. It allow you to engage with your visitors using live chat tool and receive support tickets online.
You'll be provided with detailed information about each visitor such as geo-location, their first visit on your site, referrer to your site, their browser, OS and device and much more!

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Hitsteps visitor manager is a powerful real time visitor engagement tool. It allows you to view your visitors stream and follow each visitors to know more about each pages they see. It allow you to engage with your visitors using live chat tool and receive support tickets online.
You&#039;ll be provided with detailed information about each visitor such as geo-location, their first visit on your site, referrer to your site, their browser, OS and device and much more!

Functionality

It is amazing and complete. Features offered are way more than what I need, but it is good to have them. maybe one day I will need them.

Ease of use

It was a breeze to follow step by step instructions and install hitsteps. service itself too using a easy to use interface and make it easy

Support

I asked them few questions about ability to configure multi user and multi agents for live chat section and receive a response within 6hrs.

Documentation

Everything is so easy that I didn't need any documentation (except live chat agents which hitsteps support instructed me)

I used this to:
My company website where we have many online visitors, and hitsteps was able to illustrate our online users in a nice way to us for very first time. so far we have used analytics section, live chat section and discovering usage of other sections as well. keep it up hitsteps.

Functionality

Works great! .However the JED listing does not mention anything about requiring registration or Trial thus somewhat misleading.

Ease of use

Very easy to configure with clear and concise instructions.

Documentation

Well documented instructions. (See below)

I used this to:
Personal non-profit website until the trial runs out, then it will be removed. The JED listing does not mention anything about requiring registration or Trial thus somewhat misleading even though it's listed as 'FREE'.