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Hangout with Genesys, Voxeo, and More Today – 2:00 PM EDT

Email, web self-service, chat, and other online channels now account for more than 30% of all customer service requests – so what does that mean for the call center? Fonolo is thrilled to be hosting today’s Google Hangout on the future of multi-channel customer service.

It’s clear that we live in a multi-channel world with 52% of consumers using three to four channels when seeking customer service. Don’t miss out on the opportunity to learn how your call center can provide an exceptional service experience.

One thought on “Hangout with Genesys, Voxeo, and More Today – 2:00 PM EDT”

Interesting and informative post. Thank you for your effort. Two things I like about the post, one it is straight forward and two it does not attempt to promote anyone's position particularly. Thank you for the info Daniela.