March 16th, 2018

Using Chatbots to Reach Customers with Facebook Messenger and Amazon Alexa

Share:

Voice and text-based chat interfaces are growing at a staggering pace. In fact it’s expected that by 2020, 80% of businesses will have some sort of chatbot automation and the average consumer will have more conversations with chatbots than with their own spouse.

It’s an exciting time to be focused on customer experience as artificial intelligence, natural language processing, and chatbots become mainstream communications technologies. Pair these technologies with mammoth platforms such as Facebook, Amazon Alexa, and text messaging and the possibilities are endless.

Join KUBRA as we share how you can use chatbots to improve customer experiences with the KUBRA IQ natural language processing solution.

In this webinar, you will: -Learn about artificial intelligence, machine learning, and chatbots -Hear how these technologies work across utilities and platforms to help improve conversations over time -See a demo of the KUBRA IQ solution on the Facebook Messenger and Amazon Alexa platforms

Fill out the form below to access the full webinar recording.

New technology can be exciting, and chatbots have recently become a buzzword among both consumers and companies. While it can be tempting to get caught up in the excitement, it’s important to understand how customers interact with chatbots and how they can be used to both improve customer satisfaction and cost efficiencies.

Watch our webinar below to learn about the current state of the chatbot marketplace and how KUBRA has responded with our new KUBRA IQ solution.