Training Services.

Sibton Switch Systems keeps enhancing the knowledge of her IT staff to enable them perform routine maintenance and troubleshoot problems, as well as create new administrative functionality in order to keep the system in proper working order. We provide monitoring service for end users to carry all day-to-day tasks with ease and confidence.

Upon installation of a new switch functionality software solution in your organization, Sibton Switch Systems’ Training Team tailors a curriculum program that uniquely fits your staff’s experience level and your environment to ensure that your IT department is ready to master the new system.

Training usually occurs in parallel with a new system deployment through establishing a fully-fledged lab, whether on-site or at our premises, to simulate the real environment of the organization. This would help speed up the total experience, ensuring that the end users will be familiar with the new system and that they can properly operate it on the day of live run.

Direct User Training

This type of Training is a custom course designed to furnish certified and well-trained users for the newly implemented solution from Sibton Switch Systems. By taking the Training course and passing the exam, all graduated users are guaranteed to have the sufficient experience in conducting all the required operations as per their role in the organization.

At all time, our team ensures that the training material is updated quarterly along with the regular software updates. Internally, trainers spend time on using and understanding the new features of the system prior to incorporating it into the training curriculum.

Train the Trainer Program

This cost-efficient training solution program is geared towards large organizations which have high employee turn-over. Train the Trainer Program also shows high value when some large solutions are being implemented on a country-wide basis and where there is a need to train thousands of users within a tight schedule.

So what is Train the Trainer approach? Well, it means that Sibton Switch Systems’ Training Specialists train a core team of Functional and Technical Leads on the newly implemented system, who then share that knowledge with other departmental subject matter experts. Later on, and after gaining the proper experiences, some of the aforementioned groups will be selected to identify and develop the new procedures and training materials – with the help of Sibton Switch Systems Specialists – that will be used to instruct the end user community. This will create subject matter experts of the solution in the organization, creating valuable resources before and after the implementation of each new solution.

On-site Training

Switch Service Training Team can deliver on-site training on the job which is often the situation on the project site. Practical and real works in progress are dealt with and understood whiles trainees enjoy flexibility and control.

UNDER SERVICE – the regulatory compliance

MNO management and Regulatory Framework

Mobile money transactions have presented regulatory challenges that could potentially hinder maximum development benefits. This is because firstly, mobile money blurs the traditionally distinct and independent sectors of regulation (most notably, the telecommunications and financial banking sectors). It often involves an overlap between multiple ministries and Government agencies, thus adding to the complexity of oversight needed.

Secondly, due to the rapid growth in technological advancement, MNOs and other stakeholders are exploring emerging business opportunities like mobile banking. This in effect is changing the traditional business models and the financial landscape. Thirdly, there is limited legislative and regulatory experience in other countries and regions to draw lessons from when drafting relevant legislation and regulations. As is the case in most other developing regions, national regulations have not kept pace with developments in the field. It is therefore imperative that Regulators identify and address the gaps and potential overlaps between their existing legislative and regulatory frameworks.

With the increasing number of mobile financial services by MNOs, there will soon be massive competition between the banks and MNOs in the provision of mobile banking and mobile money transfer services respectively. The banks have resulted in innovative integration of mobile banking and mobile money transfer and payment services, so as to add value to the services offered by banks to their banking customers, and MNOs to their subscribers.

Sibton Switch Systems together with her partners have developed systems software that will integrate, monitor and regulate banks, MNOs and/or other third parties partner to offer mobile financial services that combine mobile banking services and mobile money transfer services. This is what we do and are ever ready to assist banks and financial institutions with our infrustruture, technologies and expertise, as they seek to navigate the ever changing world of interoperability and switch systems.

About Sibton

Sibton Switch Systems (SSS) is a wholly owned subsidiary of Sibton Communications ltd and was incorporated in August 2015 with a goal to implement and manage retail payment system infrastructures for banks and non-bank financial institutions in Ghana.