We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

We had booked and paid a 30% deposit for this accommodation, had not replied to a couple of emails about Aussie dollar going down and then received an email telling me that my booking was being cancelled as I was being rude.We were not due to travel until late September.I apologised for not replying to emails however they would not listen and insisted they would not honour my booking.Better Offer perhaps?Would avoid if you like certainty of travel arrangements.

Service

Visit was for:Leisure

Traveling group:Family

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management Response

Aug 3, 2015

One of the unfortunate facts of letting out a villa is, occasionally you come across less-than-pleasant people. The individual who gave this review is even more economical with the truth in his comments here, than he was in dealing with us.

Simply, this was about someone not wanting to pay their tariff on the agreed terms and then rudely not responding to correspondence when being followed up.

As this party was from Australia we offered them a great fixed rate package in AUD on the basis that payment in full was required to lock in the then exchange rate.

The reviewer accepted this quote under the terms offered and was advised the booking was not confirmed until full payment had been received. A week later, we had heard nothing so I had to chase this person to find out if they were still proceeding. They eventually got back to me a further week later advising they wished to book Villa Kipas, but he was away on business and would organise payment.

Although the reviewer was informed full payment was required to lock in the AUD exchange rate and it was a package deal with no variations, instead of paying the full amount he eventually paid one third with an excuse about his cash flow. We agreed to the further extension for the balance, yet, after HIS given due date for the balance had passed without payment, I made contact again regarding payment of the balance. No response.

We waited a further fortnight to send another follow-up email. Again, no response.

It does occasionally happen, where people make bookings and then decide they aren’t going to go, and our policy has been that we do actually provide refunds. We are quite well known for giving refunds even outside our terms for people who have been caught out. We did so recently when people were worried by the volcanic ash.

In fact, if we had not written to him advising that we were cancelling the booking I doubt if we would have heard from him until the day before he wished to check-in. The excuse here was that he was too busy to respond to my emails.

The reviewer was rude to the point of being contemptuous and given, I understand, the reviewer also works in a service industry, one would have thought him to be a little more in tune with communications – but obviously not.

Villa Kipas and its management have always prided themselves on giving a good and respectful service to guests and we expect a reasonable level of courtesy in response. The reviewer in this case, obviously is the one with ‘no class’.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Returning to Villa Kipas after a 5 year hiatus and nothing has changed, not one thing.The villa is maintained to perfection and nothing is amiss, the owner and staff are to be commended for their slick professionalism and hospitality skills.Positioned in the heart of Seminyak right in the middle of Eat Street, Beat Street, and just 50mtrs from the beach.

Value

Location

Service

Visit was for:Leisure

Traveling group:Family

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management Response

Jun 28, 2015

We were delighted to have you stay once again at Villa Kipas and we hope you enjoyed the improvements, such as the soundproofing in the bedrooms and new roof over the upstairs terrace, that have been made recently. It is always great to have returning guests and we very much appreciate your patronage. We hope to see you again.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Just returned from 7 nights in this fabulous villa. Driver collected us from our transfers back from Lembongan Island which was great as the location is slightly hard to find for most cab drivers. The villa management has this sorted with business cards you can take with the address and map so once there you should be right. The villa is on the road that backs on to the Oberoi but it's actually easier to walk to the beach and then along as the roads are quite narrow and rough in the dark. Villa has this sorted with torches too. The villa isn't brand new but it has been well maintained and the staff that service the villa are lovely. Beds were brilliant, shower pressure, like most parts of Bali, pretty ordinary but clean and has all the mod cons. It was fab to book direct with Neil, an Aussie who gave us heaps of good info and answered all requests in a really timely manner. We splurged as we would not normally spend so much on accommodation in Bali but wanted this location and it was my 40th birthday. Given they knew this we were met with 3 staff singing happy birthday and a cake. Fridge was stocked with 12 free bintangs, mixers and fruit so this made the first day easy. Gede then helped hubby get cheap bintangs up the road. Kids loved feeding the fish daily. In house massage was great but probably have other treatments at other spas for better result and cheaper prices. Sri, the masseuse, was a dream and looked after our kids brilliantly. We all loved her !! Overall an awesome villa. Ended up just chilling here given its privacy and that it was lovely and quiet. A very restful holiday and nothing would have been too much trouble. Even gave us a very late checkout - 6.30 pm as they knew out flight was really late. All we had to do was vacate 1 bedroom so they could clean and the other by 6 as guests were coming I late that night. Have a return guest discount so even thought expensive we'd love to go back and we don't often return to the same place twice.. The only thing I'd do next time would be more selective with breakfast. They give you a daily menu the morning before so they can prepare, but some were a bit OTT for my taste. This is a personal thing. I didn't like the local yoghurt in the parfait and some of the dishes were a bit strange. They were really flexible with the kids breakfast which was great. They mostly had eggs and bacon but we tried a few things and probably should have just stuck with that or toast. That said we asked for Nasi Goreng a few mornings that it wasn't on the menu and Gede organised this. Great. Plus the bread - just toast with jam, was actually great. Yummy jams. The fact they give you 2 phones with credit is a massive bonus. You can go out individually and contact one another, plus organise your own bookings or transport or whatever. You won't be disappointed if you choose this villa. Thanks Neil.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Spent seven amazing nights at Villa Kipas & loved it. The location, whilst a bit hard to find at first (luckily we were picked up from the airport), was so close to the beach, which we enjoyed greatly. The villa isn't too far from the many amazing restaurants (& shopping) Bali has to offer, but we were more than happy to spend many nights enjoying sunset, dinner, drinks & live music on the Seminyak beach. The private pool is lovely, a bit refreshing as it is quite shaded from the hot sun. I expected to hear a lot of traffic noise as there is a road right out the front, but wasn't too bad at all & handy for the taxi drop offs if you don't feel like walking. The best part about staying at Villa Kipas was the staff, Gede & Iluh. They were amazing, cooked the best breakfasts we have had in any of our villa stays, were attentive to our needs & just beautiful, happy people, always greeting you with a beautiful smile.

Rooms

Cleanliness

Service

Visit was for:Leisure

Traveling group:Couples

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management Response

Jun 28, 2015

Thank you for your kind words and we are glad you enjoyed this location being so close to the beach. Our staff are like family to us so we will pass on comments to them also. We hope to see you again and don't forget to ask about the returning guest discount.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

There was absolutely nothing that was missing - from walking in the front door to walk on pavers through a pond with flowers, fish and water feature, the beautiful inside outside simple but elegant design of the Villa, with its 2 big ensuited bedrooms (plenty of hanging and shelf space!) and the really gentle Balinese people who looked after us with such care. You have to see if Made is available to be your driver....knows Bali well, is great to talk all subjects with whilst on amazing side trips. The Villa is just 2 mins from the beach, there are plenty of very good restaurants and coffee shops, but if you didn't wnt to leave the comfort of the Villa, you don't actually need to. Will definitely be back fo longer next time.

Value

Rooms

Location

Cleanliness

Service

Visit was for:Leisure

Traveling group:Friends

Your age range65+

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management Response

Jun 28, 2015

Hi Toni, Thank you for your kind words - we are delighted you enjoyed your stay at Villa Kipas and hope to see you back in Bali again soon.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We highly recommend Villa Kipas - the management team were fabulous in ensuring that every detail was attended to - from how to progress through the airport quickly, to where to go for exquisite dining and everything in between. We travelled as a family and the children were as thrilled as we were, it caters to all.

Rooms

Service

Visit was for:Leisure

Traveling group:Family

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management Response

May 12, 2015

Hi Vanessa, Thank you so much for taking the time to review our Villa. We are delighted you enjoyed your stay and hope to see you again.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We had a great stay at villa kipas! we loved the recommendations for places to eat, so we ate had some great meals while we were in seminyak. the staff were really helpful when ever we needed anything. The location was good, it was a quick walk to the beach and not much more of a walk to the restaurants. we absolutely loved our stay in this villa!

Visit was for:Leisure

Traveling group:Couples

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management Response

Apr 19, 2015

Hi Adrienne, We are delighted to hear that you enjoyed your time at Villa Kipas and that you found our restaurant recommendations helpful. We hope to see you again at Villa Kipas soon.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.