If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

great purchase
We are very pleased with the bookshelves; a nice addition in our home office.
November 7, 2013

Look & work perfectly
I ordered the cream bookshelves - one had a crack on the side of the molding which wouldn't show but as it was a new purchase, I didn't want to keep. Customer service was terrific & replaced the one unit quickly. The bookshelves are on wood floors & fit together extremely well - there are also levelers but didn't need to use. The color is soft & not too yellow. Am very happy with the purchase.
November 2, 2013

Exceeded expectations. Well made. Beautiful
I purchased the 3 piece set in the ivory color. I am so pleased with the quality of the bookshelves. The trim work, especially having a left, right and center gives it a custom look. The delivery service was excellent, brought them up,to my apartment and placed them where I wanted. They were careful and courteous with both the bookcases and my home. I recommend these to anyone who may not wish to have custom shelves done.
August 7, 2013

Sturdy and well made!
These three bookcases all look great in the room I placed them in. The finish is nice, and the adjustable shelves line up evenly on all three pieces. I ordered them along with other pieces for a home office. I considered using a Closet organizer company type set up, but Ballard's option was less expensive and far better looking. I'm very happy!
March 14, 2013

Awesome
The color was a bit darker than the photo, but the reviews had told me that and it was perfect. They arrived very quickly and the delivery guys were great. There are some "levelers" on the bottom of the bookcases (like on your washing machine) and they are great. Took a bit of time to get them adjusted, but they are a great idea since no one's floors are really level. Awesome for the price!
December 31, 2012

Transformed our home
All our lives, my husband and I wanted to live with our books - all of our books. Somehow, they were always in boxes, in the attic, or somewhere else. Now that we have bought an apartment, we ordered a number of Tuscan shelves, and all of our books are out. The bookshelves are rich and beautiful. The ordering and delivery were perfect. We are happy to live out our days with beautiful shelves filled with the memories that books bring. You can keep your Kindle!
DBS
October 24, 2012

Beautiful shelves
These shelves are the perfect addition to our library. They hold so many more books than I had anticipated. They are also well-made. Thank you for your working with me on the color selection. Your staff was a pleasure to work with.
August 28, 2012

Very pretty bookcases
I ordered the set of three Tuscan bookcases, and they look very nice in my office. The white glove service was required, I think, and worth the extra money. The reason I didn't give this order 5 stars is a) that the leveling pads design for these bookcases leaves much to be desired. b) In addition, a bag of shelf supports was missing, which I had to call back on, which is sort of annoying. I'm still waiting for a replacement bag to arrive. My husband ended up creating a kludge of his own so we can finish up the bookcase.
July 29, 2012

Beautiful elligant and well built
This bookcase is even more beautiful in my home than it looks in the pictures! Very sturdy beautiful finish and so classic!
June 4, 2012

Great shelves; too dark though
I ordered the Tuscan Brown shelves--3-piece set. The white glove delivery was impeccable. The quality of the shelves was well worth the money; they were solid, expensive looking and had adjustable footings, which is a really nice feature. The only problem, which was the deal breaker for me, was that they were dark, dark brown, like a cherry wood, and not a nutmeg or chestnut as they appear in the catalog and even online. (Although, online the Tuscan Brown does appear slightly darker) I called customer service and they were happy to pick them up for a free return because they were "not as advertised." I cannot speak highly enough about Ballard and their commitment to making their customers happy. I'm just hoping that they will come out with some lighter brown bookshelves.
May 31, 2012

Beautiful bookcases.
Very satisfied with delivery, product, and service. I was apprehensive to order a large furniture item on line but not anymore.
March 22, 2012

Tuscan Flush Bookcase, best bet for the price.
This is a winner!! The rich, dark mahogany wood tones, fluting and crown molding are beautiful. My husband removed the surrounding baseboard and built it in. We added mirror to the top half of each section and substituted thick glass shelves for the top two shelves of each as well as adding a puck light in the top of each section to better display mementos, glass or art objects. It looks high end and no one would believe what it actually costs.
March 5, 2012

Love these bookcases
These bookcases look great. They are really good quality. I just wish Ballard Designs let you order extra bookshelves. (We have a lot of books!) I was planning on adding an extra shelf to each end bookcase, but that option is unavailable. I didn't realize this when I ordered the bookcases.
March 5, 2012

Perfect Finishing Touch
I had admired these bookcases for a couple years and finally found the perfect spot for them. I love them. I have them in the Tuscan Cream and it is so light and bright and a great neutral. I did have a little trouble getting them exactly evenly levelled but well worth it. Several people have commented on how nice they look and what a great finishing touch to my room. The shelves are nicely spaced and adjustable so I can fit even my tallest books and display items.
January 23, 2012

Absolutely beautiful. Good quality.
The piece is absolutely beautiful. Was a little worried at first but it is exactly what you see in the magazine. Great quality and worth the money. Also, the movers were excellent and very professional.
December 2, 2011

Beautiful wood finish!
After staring at these bookcases for three months on line, I finally made up my mind they were what we needed in our livingroom. I wasn't disappointed. Delivery was wonderful, they unpacked and centered the bookcases for me. The dark stain is perfect, just a "touch" of red in them to make them warm and beautiful. Shelves were easy to install and make lots of room for books and photos. I'm very happy with this purchase.
October 12, 2011

Beautiful but Tuscan brown is dark
These bookshelves are beautiful - quite elegant looking. Just one warning - the Tuscan Brown color is much darker than it appears in the catalog. These bookshelves are beautiful deep mahogany brown - not the medium brown you see in the photo.
September 1, 2011

Little extra detail - big impact
I am going for a french country look in my family room. I was looking for bookcases that looked custom to replace a plain smaller bookcase. I ordered the 3 flush in tuscan cream. It has brightened up the room offering great display space and storage for the kids stuff on the lower half with baskets. I loved the fact there was no assembly needed. Just a few shelves needed to be put into place. Make sure to be home for the delivery. The delivery guys will take the bookcases out of the packaging and haul all the cardboard and stuff away for you.
August 29, 2011

Beautiful Bookcase
Love this bookcase! Three piece set is beautiful in my living room. Easy to align. Rich color. I was a little nervous about ordering online, but good quality pieces. Exactly what I was looking for! Would highly recommend for living room or office.
July 8, 2011

Beautiful Product
The 3-piece Tuscan Flush Bookcase set is lovely! It looks great and was a good value as well.
July 2, 2011

Cannot Beat these for the price
I did a ton of research to find an affordable option for bookcases -- these are gorgeous, sophisticated looking and absolutely fit what I had been envisioning for my library room. I am very very pleased and highly recommend these for the price - I bought the brown and could not be happier in how they look.
May 24, 2011

The bookcases look fantastic.
My experience from start to finish was excellent. Upon arrivel the book caes were not scraped or damaged. They were installed quickly and easily and they fit together perfectly. Their color coordinates well with the other furniture in the room. They are sturdy and look expensive and really help to make the room look like a study, which is the look I was trying to achieve. I am happy that I bought them and would recommend them to anyone who is trying to achieve the same look.
May 19, 2011

Look and quality not as expected, for the price.
Bookcases were packaged very well by the manufacturer. The color is more yellow-toned cream than pictured. Since it does consist of 3 separate pieces, considerable time and effort was spent trying to get all three pieces aligned and leveled to appear as one cohesive unit. (Ours were set up on hardwood floors).
By the time the leveling effort was complete, a piece had already broken off the back bottom of one of the bookcases. These are listed as crafted of wood and wood veneers, however, based on the broken area, these are pressed wood/particleboard and veneer. Not what was expected for the price.
March 21, 2011

Great size, great price
I searched every store imaginable and ordered these bookcases. They were the only ones I found big enough to fill a large wall. The color is a dark red-brown. There are beautiful details in the wood. There are adjustable feet on the bottom of each piece which was helpful because not all floors are even and we were able to adjust it properly so it was flush together. They are the best priced bookcases. The quality is solid. We are very happy.
March 17, 2011

Exactly what I wanted!
These bookcases are exactly what I wanted for a wall in my dining room. My ceilings are tall and the woodwork is antique white, so the tall bookcases in antique white fit perfectly and look built in. They are beautiful and everything I placed on the shelves stand out great. The construction of the bookcases is very well done. They are sturdy and well built. I am very pleased.
March 16, 2011

Love them!
I wanted these bookcases for so long and finally splurged. They are beautiful and look great in my living room. They are sturdy and well-built. The shelves were easy to put in and are easily adjustable. Delivery was very simple-the guys removed the pkg and brought them in and set them up (no assy required). Mine are on carpet, so they aren't perfectly flush, but that is to be expected and it's not really that big of a deal to me, they still look great. They do have levelors on the bottom, so I imagine getting them level on hard flooring would be no problem. I'm so glad I finally got them!
March 16, 2011