Call Answer Service? Do People Still Use That??

I was recently at a trade show and there was a customer that came up and commented, “Call answer service?? Do people still use that?” I thought this was an interesting comment. From my perspective, the response was “Yes, now more than ever before!” As the technology has evolved, so too has the service. I went on to explain that now we can handle emails, tweet on their behalf, not to mention the efficiencies we now gain with being able to email or text messages to multiple people, not just have to phone a message to someone. We can even incorporate databases to be able to have customer information on hand or contract status. We can program emails to be automatically “read” and then dispatched accordingly. A call answer service is so flexible and customizable to your specific needs! This is aside from the value of having a live person answer the phone. In our days of IVR and multiple selections to make, how wonderful is it to be assured that your request has not gone into the digital wasteland. Yes, Virginia, there is still call answer service.

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Reliable Ontario based inbound call centres

Telephone answering services

Emergency dispatch

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Serving clients throughout North America

Testimonials

Extend Communications has literally extended our capacity to communicate with our clients, they provide an invaluable service and they do it well. I can confidently recommend their professional services.

I have worked with several answering services in the past and I find that Extend does a great job; they have been very professional and polite, my customers love them also. Thanks for doing a GREAT job.

Extend made great efforts to understand our business and be our first line contact with customers. Extend handles all customer queries 24/7. The greatest Extend asset? That would be that our customers never knew Extend was answering the call.

We are a plumbing company with the need for after hours call service with reference to emergencies, receipt of email reporting any after hours calls is important to us in order that we can monitor if emergency calls were followed up by on call staff. We look forward to continued…

Extend Communications - All Call has been able to serve our company and two sister companies beyond our expectations.....We appreciate the knowledge and promptness from all staff in keeping our customers satisfied.

Congratulations to our Social Responsibility Committee who was able to make a family's holiday better. Thank you to all who contributed to the 56 items we were able to collect for the 2018 Christmas Basket Campaign!! ... See MoreSee Less