Payoneer has just gone full retards

it's been a pain already to apply for the card, their whole system is nothing close to user friendly and the support is total crap they can't even speak straight english or have a way to communicate with users or do something to help, once their automated system decides or suspects you're doing something wrong there is nothing they would do to fix it like if it's god's will..the whole situation i'm having is explained in the conversation i had with one of their retarded support.

Welcome to Payoneer!
An online representative will be with you shortly.
You are number '14' in the queue. Your wait time will be approximately '12' minute(s) and '10' seconds.

Thank you for waiting.

You are now chatting with 'Betty'

Betty: Hello and welcome to Payoneer Customer Support.

zouhair: hello

Betty: How may I help you?

zouhair: is my us bank account innactive?

Betty: I appreciate your patience while I review your information.

Betty: the service has previously been disabled for your account, due to line of service related to your payments not being in accordance with our Terms and Conditions. You can read the full Terms and Conditions for the US Payment Service by clicking here.

zouhair: i haven't recieved any notifications in regards of the service being disabled via emails, may i ask what caused this issue? by the way i have made a withdrawal from my paypal to the bank account, it says in paypal that the transaction is complelete but i can't see the money in my payooner bank account

Betty: You can read the full Terms and Conditions for the US Payment Service by clicking here.

Betty: Is there anything else I can help you with?

zouhair: i have read the FAQ before signing up, i'm still confused what i have done wrong exactly, i don't believe i have done any of the prohibited activities listed in the faq

zouhair: i would appeciate an explanation at least sir

Betty: it is not in the FAQ

Betty: its in the link i have sent you

zouhair: yes sir i know, i have clicked it, Terms and Conditions for the Payoneer US Payment Service (the ?US Payment Service?)

zouhair: which part of the terms and conditions does concern my issue

Betty: 5

zouhair: Sir, i read that part, i do not receieve any funds directy to my US bank account, i do however do withdrawals from my paypal to my bank account, i don't see anything related to this in the prohibited activities

Betty: you account with us is lined to a company that violates one of the US T&C

Betty: Is there anything else I can help you with?

zouhair: what company might that be sir if you don't mind me asking, as i'm sure i haven't subbmited my bank account details to any other 3rd party other than my paypal account, i'm very confused sir

zouhair: i have read in the forums that payooner sends a notification when it comes to paypal withdrawals to the us bank account asking about the sources of money..ect but i haven't recieved any notifications via email

Betty: its not just the US payment account

Betty: Its your entire Payoneer account

zouhair: Ma'am in regards of my payooner account i only receive payments from chatrubae affiliate program which i believe is allowed via payooner..i wish you could give me more information as i feel you're not doing your best to explain the situation

Betty: If you read the Terms and Conditions, chapter 5

Betty: you see it does not

Betty: Is there anything else I can help you with?

zouhair: if you're refering to this part of the FAQ " Drugs, alcohol, or drug paraphernalia, or items that may represent these uses; ? Obscene or pornographic items, adult businesses or adult related services, including escort services, adult massage, or other adult-entertainment services, adult performer regardless of sexual orientation;"

zouhair: there is a confusion here, that faq does not concern receiving payments to my payooner account, it's about the US Payment Service. i can receive payments to my payooner account from chatrubate

Betty: no, sir.

zouhair: since when?

Betty: Since always, sir.

zouhair: i have friends that can confirm receiving payments to their payooner accounts from chatrubate for years

zouhair: i think there is a confusion here ma'am a huge one

Betty: No, Sir. this happens automatically. It's not even man-made.

zouhair: there must be an error, payooner allows payments from chatrubate, here i just received one today

zouhair: you see, that's the issue, i'm not receiving fund directily from chatrubate to my us payment service, the payments from chatrubate goes directly to my chatrubate account

Betty: It doesn't matter, sir. Unfortunately, we can not have these too things on the same account

Betty: And we can only give 1 account per person.

zouhair: i have never claimed to have more than one payooner account, it's technically not possible i think

Betty: So now that you are linked to the other company, we can not provide you with US payments

zouhair: ma'am, you're not helping me here...i'm not linked to any other company at least not with my us payment service, the only companies im using is chatrubate directly to my payooner account, and i have my paypal linked to my US payments service

zouhair: i don't see what breaks the rules about this

Betty: yes

Betty: Chautterbate IS the other company

Betty: You may not have chutterbate and US payment on the same account sir

Betty: Is there anything else I can help you with?

zouhair: ma'am i have withrdawed a 379 usd to my US bank account from my paypal, what's going to happen to that money

zouhair: it's been deducted from my paypal balance

Betty: It will be reversed

Betty: Back to paypal

Betty: with in few days

zouhair: what about my US bank service, can i have it back

Betty: Not at the moment, sir.

zouhair: by the way, i have only received my first payment from chatrubate today, but the us bank service has been disabled before that, so i don't think having my payooner account linked to chatrubate is relevant to having the bank service disabled

Betty: Its from you have them linked sir

Betty: not from the first payment.

zouhair: so what can i do to have the service back, because i need it

Betty: unfortunately, sir, you can not have the service back due to the terms and conditions.

Betty: you can get paid

Betty: though the rest of our Partner companies

Click to expand...

now i'm left without any mean to withrdaw money i have in my paypal and i have mouths to feed from that money and bills to pay in real life, im stuck right now, thanks alot payooner.

Strange, I'm using payoneer for withdraw payments to my paypal but didn't had any problem with them. Should I be worried?
Check out their official thread here on BHW, maybe Nissim-Payoneer can help you.

Few of my friends use payoneer service, and they never face a problem, did you tried to contact their support again and again? Sometimes they have poor customer service, and the reason they are blocking you is because you are receiving payment from chaturbate, so I think that cause the problem.

chatrubate payments to payooner account is allowed, i didn't withrdaw to the us payment service which not allowed. payooner do manual verification to every site that apply to use them as payment getaway, so if a site offers payments via payooner it means it's been approved so why would they block my account for receiving payments from an affiliate they aproved them selves...what really pisses me off is that the staff support didn't even know what she was talking about. at one point she said that not only my us payment service has been disabled but my main account is in jeopardy, she wouldn't even explain why, i had to beg her to get a vague explanation but she obviously had dificulties explaining her self in english. however closing accounts without even an email notification or explaining doesn't make sense..i read online about a memeber who had the same issue, but payooner was kind enough to email him twice asking about indept info about the sources of income he's withrdawing from his paypal to his US service account but he didn't reply the email and give them the info they wanted hence why they disabled his service and wouldn't cooperate. but in my case they didn't even contact me about anything, i'd be more than happy to give them any information they want, they just went ahead and disabled my account without a reasonable justification. talk about profesional serious bussiness

US Payment Service and Payoneer are 2 separate entities. Payoneer allows payments from Chaturbate, however US Payment Service does not provide it's withdrawal options to any accounts with activity that does not fit in with their guidelines. Payments from Chaturbate set off the "Sex work" alarm, hence why the feature has been deactivated. Your account if pretty much never going to be able to withdraw with the US Payment Service. Just get the Payoneer card, you can withdraw at any ATM and use it for online purchases as well.

so i've got in contact with a guy who's go the same issue as mine, funny thing he's also receiving payments from chatrubate but he had no problem with his account the only thing that got his Us payment service disabled is that he didn't reply to their questionaire.

he was fine receiving payments via chatrubate to his account and having funds loaded to his us bank account service without any problem as the screenshot shows
so basically payooner support make their own rules flixible on the situation they see fit, not the same rules applies to all users..what makes me angry is i didn't even receive a notification via email that my service is being disabled, i was relying on the money that i had withrdawn

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