Catalyst connector 3.4.1 installation error on Windows 2012 server

Article Id:32450

Status:Published

Updated On:14-02-2018 07:26

Legacy Id:TEC1022314

Products:

CA Service Operations Insight (SOI)

Issue/Introduction:

Problem:

We have a requirement to install CA Catalyst r3.4.1 and SCOM Connector version 4.2.00 on a Windows 2012 R2. While installing CA Catalyst r3.4.1 installer on windows 2012 R2 OS we get following error :-

Installer User Interface Mode Not Supported:-

The installer cannot run in this UI Mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The valid UI modes identifies are GUI, Console an Silent.

Environment:

Windows 2012 R2

Catalyst Container 3.4.1

Resolution:

1) Please change the compatibility mode to Windows 7 as shown in the below screenshot for \Disk1\InstaData\Windows\VM\Install.exe binary.

<Please see attached file for image>

2) Then right click on ‘\Disk1\catalyst_install.bat’ file -> select 'Run as Administrator' as shown in the below picture