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The future of applications for revenue agencies

Find out how new application strategies can help revenue agencies address the speed of technology change.

Overview

Digital is everywhere and revenue agencies recognize the need to embrace it fast but aging systems and applications, combined with the pace of change and rising complexity, are hampering efforts to transform.

Accenture Technology’s new report, The Future of Applications: Three Strategies for the High-Velocity, Software-Driven Business, analyzes the current market realities that demand organizations reinvent themselves, and describes how three new application strategies—liquid, intelligent and connected—help to better manage the rising complexity and volume of applications across the ecosystem. For revenue agencies, a combined approach of these three strategies will help them meet the demand for agility while not compromising on security and reputation risk—delivering public service for the future.

Recommendations

By combining these three strategies, revenue agencies can meet the demand for agility without placing their reputation at stake. Though liquid applications development might not be revenue agencies’ first choice, this should definitely help them to answer their agility needs when applied selectively. Building intelligence in applications, whilst not new for leading revenue agencies, is becoming more and more a necessity to manage growing volume, velocity and complexity of data.

Finally, connected applications represent a key step toward a “zero-touch” taxation system to increase taxpayers’ compliance. Combined with the support of new roles such as platform directors, intelligence architects, ecosystem builders and citizen developers, these strategies can help revenue agencies keep pace with digital evolution—delivering public service for the future.