Snapscan e20 vista?

Hi Wafik, I am having problems getting vista to recognise my snapscane20.
I am running windows vista business (32 bit) quad 64 system with 2 gig memory. I have downloaded driver vers 2.0.0.9 from their website and although the scanner lights up and does its usual start up things, whenever I double click the shortcut item on my desktop, nothing happens.

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Hello r_maddox4The only way is a workaround but there are some restrictions .You need to have version Ultimate or Professional or Enterprise of Windows 7 .If not , you need to have a Win XP install disc .You can then come back to me for further assistance to work it out .Otherwise , you need to purchase a new Windows 7 compatible device .Best regards ,fanaudi .

Unfortunately, it doesn't look like Canon supports this scanner under Vista. Check if the Windows generic TWAIN scanner driver will work. The Canon software won't work. If the generic driver can be installed, then you should be able to acquire scans in Paint (File > Import from Scanner or Camera), Windows Fax and Scan (New Scan) (some versions of Vista) or Windows Photo Gallery (IIRC it works like Paint).

I hope this helps.

Cindy Wells (Canon wants you to upgrade. I have a different scanner that isn't officially supported past XP and the generic driver works fine. Unfortunately, you can't just use the XP driver in the compatibility mode due to the lack of signed drivers that are required in the 64-bit OS)