Client Listening

What their future plans are and how this may affect the services they buy from you

Whether you are perceived to be adding value – and what value your clients would like to see

How your clients view the services that they receive from your competitors (including how your pricing compares to others in the market)

We will then set our findings out in a detailed report which will include our recommendations. Our team can then work with you to implement change, support your people so that they can manage key client relationships in a better way, and to ensure that the process of communication with your key clients is maintained.

We find that clients really like this approach – they are very willing to engage – and they are generally happy to discuss their relationship with you openly and provide a huge amount of crucial information. All of which can be used to implement meaningful change so that your key relationships are maintained and enhanced.