1) What's the difference between all of the CoverMates™ covers?

The CoverMates™ Select line of indoor/outdoor covers is designed to provide quality protection at an economical price. Made from 3 layers of composite non-woven materials, these covers are thicker than many 4 and 5-layer covers on the market, yet still lighter in weight. An interior water-repellent film and overall breathable design actively divert moisture to prevent mold and mildew. The Select collection also features four tie straps and 360◦ auto-locking drawcord system for a secure fit, as well as finished interior seaming to prevent fraying. Select covers are intended for limited exposure to extreme weather and/or direct sunlight, and are backed by a 1-year warranty. PLEASE NOTE: Some of the features listed may not be available on all Select covers due to specific design requirements of the product..

Effectively blending sustainability and value without compromising style, the CoverMates™ Classic collection of covers is made with water-proof commercial 12-gauge Vinyl and lined with laminated Polyester versus more commonly used Fleece, which is difficult to dry and a haven for rodent infestation. Classic covers have a 360◦ elastic hem to secure fit and built-in air vents necessary to reduce mold and mildew. All Classic covers are UV-ray and fade resistant and come with a 2-year warranty. PLEASE NOTE: Some of the features listed may not be available on all Classic covers due to specific design requirements of the product.

Our #1 best-selling collection, CoverMates™ Elite covers are constructed from woven 300-denier Polyester for all season use. Elite covers are backed by a PVC-free, water-resistant Polyurethane coating and feature built in air vents to prevent mold and mildew, as well as an elastic bottom hem and drawcord locking system to provide a snug, secure fit. Our Elite covers are backed by 3-year warranty. PLEASE NOTE: Some of the features listed may not be available on all Elite covers due to specific design requirements of the product.

Made from 300-denier Polyester and backed by PVC-free water-resistant Polyurethane coating, the CoverMates™ Ultima collection offers all the benefits of Elite - with more advanced features and performance. Ultima covers are solution-dyed; meaning the Polyester fibers are dyed before they are woven together for superior fade resistance. Ultima covers also feature covered mesh vents to prevent mold and mildew; rot-resistant thread, rust-free hardware and double-stitched seams to maximize longevity; and an elastic hem and buckle locking system to ensure stability. The Ultima collection is guaranteed by a 7-year best-in-class warranty. PLEASE NOTE: Some of the features listed may not be available on all Ultima covers due to specific design requirements of the product.

Luxury-class aesthetic and top-ranked performance, our CoverMates™ Prestige collection is the crème de la crème of outdoor furniture covers. Made from 900-denier Polyester – currently the highest denier on the market – and backed by eco-friendly waterproof coating, each cover is constructed with solution-dyed Polyester for optimal colorfastness. Built-in front and back covered vents initiate air circulation to prevent mold and mildew, while a drawcord locking system and 4-corner buckle straps maintain stability under harsh conditions. The Prestige collection of covers offers a quality-confident 7-year best-in-class warranty. PLEASE NOTE: Some of the features listed may not be available on all Prestige covers due to specific design requirements of the product.

4) How do your outdoor furniture covers differ from others?

CoverMates™ Select covers are high in quality, low in cost and offer flexible indoor/outdoor protection, setting them apart from other comparable covers of this market segment. CoverMates™ Classic covers are designed with water-proof, commercial 12-gauge Vinyl as opposed to the standard 8-10 gauge, and are lined with Polyester instead of fleece, due to its natural breathability and deterrent to rodents. CoverMates™ Elite collection of outdoor furniture, grill, TV and powersports covers is made from breathable, water-repellent polyester, offering superior all-weather protection. CoverMates™ Ultima covers are solution-dyed to offer premium colorfastness and lined with a Polyurethane coating to be 2x more water-resistance than other covers on the market. CoverMates™ Prestige collection is designed with 900-denier, the highest denier on today’s outdoor cover market, and sets the standard for performance and style.

5) I live in the North where winters are bad. Which protective cover should I use?

If your furniture is going to be subjected to harsh winter conditions with a lot of snow (in the North) or rain (Northwest), we recommend our CoverMates™ Classic cover collection due to its proven resistance to water and superior performance when exposed to standing pools of water. For extremely windy conditions, our CoverMates™ Ultima and CoverMates™ Prestige covers will offer optimal staying power thanks to reinforced security features like built-in buckle straps and drawcord locking system, available in both collections.

6) Do your outdoor table and chair set covers come with a hole for the umbrella?

Select table and chair set covers in our CoverMates™ Classic, CoverMates™ Elite, and CoverMates™ Ultima collections come with our unique Convertible 2-in-1 feature. These protective covers have a special circular lid in the center that snaps in place. If you have an umbrella that you want to keep in the table, simply unsnap the lid, tuck it under the cover, unzip the cover and wrap it around the umbrella, then zip the cover back up. If you don't have an umbrella or are storing the umbrella in another place, just leave the lid snapped and put the cover over the table and chair set. It's a 2-in-1 feature available only at The-Cover-Store.com! Please see our CoverMates™ Table/Chair Sets to determine preference.

7) How do I measure for my outdoor patio furniture cover?

Finding the proper size cover is very important to the overall protection of your patio furniture. Covers that are too small will not provide adequate protection, while covers that are too loose will create pockets for standing water and ballooning problems on windy days.

Check out our How to Measure page for specific instructions on finding the proper size for all of your outdoor product needs.

No - our commitment is to offer our customers the best possible everyday low pricing on our products, thus ultimately saving them money. Unlike many of our competitors, we don’t set the shipping charge based on your transaction total, and we won’t raise the price of our products to cover the shipping costs that we’re actually advertising as ‘free’.

At The-Cover-Store.com you pay the same shipping cost that we pay. Your shipping charges are based on the weight, size and destination of your order.

11) How do you ship your outdoor covers?

To ensure you receive the best rate and delivery time possible, The Cover Store utilizes several different courier services to handle shipment of your package for all standard and expedited services. You can select the shipping method of your choice during the checkout process.

14) Is your website secure?

Yes - The-Cover-Store.com uses SSL: the industry standard for creating a secure, encrypted link between a web server as a means to protect online transactions and sensitive information like credit card numbers.

There are 2 ways you can tell that our website is secured. Once you begin the check-out process, (1) you'll see an "https://" prefix in the URL of the address bar, and (2) you'll see a key or padlock icon in the browser status bar indicating that our website is secure.

18) Will I be charged sales tax?

19) When will I receive my order?

All orders are generally processed within 2 hours of being placed and shipped within 1-2 business days. Please review shipping information and time charts for the courier service handling shipment of your package, noted on the shipment confirmation email.

20) Is a signature required for deliveries?

To ensure you receive the best rate and delivery time possible, The Cover Store chooses from several courier services to handle the shipment of your package. The courier service handling delivery of your package can be found on the shipment confirmation email.

Shipping requirements, including delivery signature and package drop-off, are based on the courier’s standards and discretion.

21) What should I do if my order hasn’t arrived yet?

When your order leaves our facility, a shipment confirmation and tracking number will be emailed to you. To determine ETA, please check our Track My Order page, or you can visit UPS Tracking or USPS Tracking to track your order using the tracking number provided in the shipment confirmation email. If you have any questions at all, please feel free to call our toll free number at 1-866-889-8896.

23) Do I pay the shipping charges if I decide to return the cover?

24) How do I change or cancel my order?

Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within two hours of placing your order. To cancel or change, contact us IMMEDIATELY by completing the contact form. If you have any questions, please call 1-866-889-8896 Sun - Fri, 8:30am - 5:30pm CST. NOTE: We cannot guarantee your request will be accepted. Once our warehouse has processed your order, it cannot be cancelled or modified.

25) How do I change or cancel an order I placed through Amazon?

26) How do I clean my cover?

For light cleaning, use a garden hose to wash cover. For thorough cleaning, use a sponge or bristle brush, a mild soap and warm water. Allow cover to dry completely before folding and/or storing in a dry area. Do not wash in the washing machine.

27) How do I contact customer service regarding other questions that aren't listed here?

We would love to hear from you! Please feel free to contact us anytime via our simple contact form. Alternatively, a live cover expert is available to help you Sunday-Friday, 8:30am to 5:30pm CST by calling toll free 1-866-889-8896.