…One major issue that vendors of outsourced testing and quality assurance will have to grapple with … is that they too will have to show that automation will lower their headcounts and the costs they pass on to UBS.

It’s an interesting idea that automation will lead to lower headcounts and reduction in cost. It seems more likely that overall headcount would remain much the same, as additional effort is spent on automation and less effort spent on “manual” testing. Or maybe the goal here is to replace manual testing with automation? The article reads like cost reduction is the goal but automation is not a direct means of cost reduction (though it does give you lots of other great benefits when done well).