We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

* Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.

* Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Please see our partners for more details.

Booking.com

US$144

Orbitz.com

Otel.com

US$87

Agoda.com

US$100

Trip.com

US$99

Priceline

US$144

Expedia.com

Hotels.com

Travelocity

ZenHotels.com

Hotwire.com

getaroom.com

View all 12 deals

Collapse deals

leila1986

Staffordshire

17263

Lovely hotel, if you can stay here....

When we booked our holiday through Expedia, we got an absolute bargain. Good flight times and the room was reserve now and pay at the hotel. Fantastic we thought, until a few days before we were due to stay....
I received a call from the hotel a few days before we were due to arrive to say they were overbooked and so we would have to spend our first night at their sister hotel, Quinta do Monte. There wasn't much I could say or do at the time so said we would deal with it when we got there.
Having checked out their sister hotel online, it was poles apart from Quinta Mirabela. This hotel is chic and modern where Quinta do Monte is something out of the 80's, 5-10 minute car journey away tucked up in the mountains with little to no reception and reminded me of my nana's house (on a much larger scale of course).
When we arrived, they reiterated they were fully booked but would arrange transport for us to take us to the other hotel. I told them we were unhappy as the other hotel was not of the same quality and even less per night than what we had paid and in fact they were still showing as having rooms available on Expedia and other hotel booking sites since they rang me to that very day but at a MUCH higher price (like more...When we booked our holiday through Expedia, we got an absolute bargain. Good flight times and the room was reserve now and pay at the hotel. Fantastic we thought, until a few days before we were due to stay....

I received a call from the hotel a few days before we were due to arrive to say they were overbooked and so we would have to spend our first night at their sister hotel, Quinta do Monte. There wasn't much I could say or do at the time so said we would deal with it when we got there.

Having checked out their sister hotel online, it was poles apart from Quinta Mirabela. This hotel is chic and modern where Quinta do Monte is something out of the 80's, 5-10 minute car journey away tucked up in the mountains with little to no reception and reminded me of my nana's house (on a much larger scale of course).

When we arrived, they reiterated they were fully booked but would arrange transport for us to take us to the other hotel. I told them we were unhappy as the other hotel was not of the same quality and even less per night than what we had paid and in fact they were still showing as having rooms available on Expedia and other hotel booking sites since they rang me to that very day but at a MUCH higher price (like more than the cost of our total stay). They said it was something they did so as to keep showing in searches so they did not lose their place but actually they didn't have any rooms left. The hotel was extremely quiet, no guests around that we saw, and I very much doubt they were fully booked and just kept rooms to be able to charge at an extortionate rate.

In fairness to them, they arranged transportation for us to the sister hotel and then back then next day, put us in a suite at Quinta do Monte and gave us a voucher for dinner at Quinta Mirabela the next evening, so to give them their dues we cannot grumble at that but would not have got that if I hadn't complained but still can't understand why they overbook rooms and upset guests just to remain higher up on hotel searches. We were only there for 3 nights and it was an upheaval having to mess about unpacking and repacking.

If you are lucky enough to stay here for your whole trip, you will not be disappointed with the hotel. It's out of town but in a beautiful quiet location with gorgeous views over the city and of the mountains behind. They have a shuttle bus that runs twice a day taking you into town and back which was very handy as it's quite a walk away.

Breakfast was nice and lots of choice. Excellent bar with great cocktails (they make a really good caipirinha!) and the dinner we had was nice too in their restaurant.

There is a rooftop lounge area where you can gaze out over Funchal, a pool and spa facilities with sauna and jacuzzi.

Room was very nice, comfortable bed, lovely decor, little balcony with seating and great shower/bath.

I would have rated this 5 stars had we not been booted out the first night, and I upped my rating from a 3 to a 4 (because I am nice) based on what they did for us and, in hindsight, I suppose it gave us a chance to explore further up Monte than we probably would have ventured. But when all you want/need is a relaxing holiday and begin with an argument it's not a good start.

There is a lovely local cafe just round the corner (end of the street to the right, just round the bend in the right hand side) that does REALLY good coffee and gorgeous local pastries that you should visit.

Watch out for cheeky taxi drivers - the first night we paid €20 to get back from town but the next 2 nights paid only €10 at most.

More

Show less

Date of stay: May 2017

Trip type: Travelled as a couple

Ask leila1986 about Quinta Mirabela

4 Thank leila1986

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

My wife and I have just spent two lovely weeks at this hotel. The hotel its self was fantastic extremely clean at all times. The staff could not do enough for you. Reception was very very good and would always have friendly word or two. The food at breakfast was always good and service even when busy was first class. We did have one evening meal and this was good however a little expensive. Transport to the main town was twice a day 10 am and 5 pm this was never full, however in my opinion the times could change to maybe three times a day 10am 3pm 7pm the reason for this was that taxi cost around 10euro. We did walk into the main town on several occasions and this is a bit of a trek down hill, but you would not be able to walk back as it would have taken for ever if you made it. I would give this hotel 8 out of 10 and the only reason I have not given it 10 is due to the high location. Having said that I will defiantly be going back next year many thanks to all the staff for a fantastic time

Date of stay: October 2017

Trip type: Travelled as a couple

Ask reecejay26 about Quinta Mirabela

1 Thank reecejay26

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We did not realise how Isolated this Hotel is when we booked. It sits half way up a very steep hill, not suitable if you have mobility problems. Although the Hotel operates a Shuttle Bus service it leaves the Hotel at 10am and does not bring you back until 17 15. And there is no Service on a Sunday. It is easy to hop on a local bus but the hill still has to be walked. The Taxis are quite expensive 10 Euros a one way trip.We were told by the Travel Agents we booked with that it took 15 mins to walk into Town, add on another 45mins and that is the true time. That is if you can negotiate the hill. We had paid for a Superior Room but this was not available for 24hrs. so could not unpack. This situation happened to a number of Guests. On a positive note the Staff were friendly and helpful especially in the Restaurant.

Room tip: The best Rooms are the Superior but expect to wait for availability when you arrive.

Date of stay: September 2017

Trip type: Travelled as a couple

Location

Cleanliness

Service

Ask Ken B about Quinta Mirabela

Thank Ken B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We loved this hotel , it's lovely the rooms were very nice and comfortable, the hotel is very clean and well run and the staff are very nice, the only negative is the hotel bus which takes you to town only goes twice a day . It's a shame because even if you had to pay a small charge it would be better if it did more trips .the hotel is quite a way up the hill

Date of stay: May 2017

Trip type: Travelled as a couple

Ask Mandy B about Quinta Mirabela

Thank Mandy B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Had an excellent weeks stay at this hotel. Staff were very friendly and helpful.Rooms were a good size with superb views of Funchal and the sea.Food Very high standard.The toboggan run passes by the front of the hotel.The hotel offers a courtesy bus down into Funchal and can also book trips for you.

Date of stay: August 2017

Trip type: Travelled with family

Location

Sleep Quality

Service

Ask andersonian72 about Quinta Mirabela

1 Thank andersonian72

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Let's get straight to the ultimate accolade - we would return to the Mirabela at the first opportunity. As value for money it's first class. Why? It is set high on the mountainside with glorious views; many of our fellow guests would sit out morning and evening , on the large communal balcony, or just stare out of the windows which all face the bay. There are only 24 rooms so it's a small and intimate hotel and the service is exceptional. Now.....we met all the staff mentioned in other reviews and many more; they were unfailingly courteous and helpful, particularly in the restaurant. Eating outside for breakfast or supper was a delight.About 25% of visitors in our week were British and we enjoyed the company of Colombians, French, German, Portuguese and Spanish. Language was never a problem for the staff. Many people were returning having enjoyed previous stays.Nowhere is perfect and I accept some of the comments made in other reviews. Don't stay here if you want to be in the centre of the action. The hill is very steep and the wicker-baskets come hurtling down the road outside during the day - NOT on Sundays.Taxis and the bus service are very useful, particularly down to the Town - only 2euros on the buses. Nearest levada in Monte is closed after a fire. Great holiday.