Video Services

Frequently Asked Questions

What is At-Home Video Visitation?

Video visitation allows you to securely communicate with your incarcerated friends, family members or clients from your home, office, or anywhere equipped with a PC, internet access, and webcam.

What is the difference between an Onsite Video Visitation and At-Home Video Visitation?

Onsite Video Visitation is similar to standard through-the-glass visitation except that you will travel to the jail and visit with your incarcerated loved one using a touchscreen visitation terminal located at the correctional facility's visitation center. The benefit of Onsite video visitation is that you can schedule your visit online in advance which may reduce your waiting time and allow you to visit when it's convenient for you.

In addition to being able to schedule your visit in advance, At-Home Video Visitation also enables you to visit with your incarcerated loved one from home or anywhere else with a computer, webcam, and internet access. This is the most convenient visitation option because it completely eliminates the need for you to travel to the jail.

How do I know when my incarcerated loved one is available to visit?

The system knows when your incarcerated loved one is available and only allows you to schedule a visit according to their availability.

What do I need to do in order to visit from home?

Start by making sure you have a computer (desktop or laptop), high speed internet access and a webcam. Then, create a Securus Online account and follow the step-by-step instructions in order to begin scheduling your At-Home Video Visitation.

I am having trouble with my account. Where do I go?

Our customer care team is available 24/7. You can reach them by live chat, email, or phone which is located to the right of this screen or in the tab above.

Technical Specifications

Note: Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.

Use ear phones with a microphone for the best overall sound quality and minimum echo.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician. Visit Securus Terms and Conditions for full details.

Customer Care

Need help? Our Support team is here to help keep your Securus Online experience enjoyable and easy.