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Return Policy

How do I make a return?

To make a return submit your return request here with your email address and order number.

How many days do I have to make a return?

You have 14 days from the delivery date to submit your return request.

What items are returnable?*

Shoes are returnable within 14 days of the delivery date. Items unworn with original packaging. All items MUST be returned in protective packaging to reduce damage during handling. All shoes MUST be returned in the original and then packaged durably. Free from tape and stickers. Damaged returns will NOT be accepted. Please note that shipping and handling fees are not refundable

Can I get my money back?

For all returns we issue store credit only. Refunds are not available.

Are there any return fees?

Return shipping postage is the sole responsibility of the customer. If you receive the wrong item or a faulty product we will cover the return cost.

How soon will I receive my store credit?

Once we have received your return please allow up to 3-5 business days for your store credit to be issued.

Returns & Exchanges in Person:If you would like to make an on-site return or exchange, then please make the arrangements by contacting us at (469) 712-4335.

*Items eligible for return or exchange must be new and unworn. Items must be returned in the original packaging. Eligible returns or exchanges will be issued a store credit for its purchase price only; all associated shipping costs are non-refundable. All sale items are non-returnable, non-refundable and non-exchangeable.

Still have questions? Email us at returns@hashtagheels.comwith your full name, order number and we will get back to you shortly.

By making a purchase on www.hashtagheels.com you agree to this return policy.