Cath Urquhart - my letter to BA

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On Monday you take over as British Airways’ new chief executive. Many readers of Times Travel are your customers, and we have a few concerns about what’s been happening at BA.

First, we don’t like the hefty fuel surcharges — now a whopping £60 on a long-haul return flight. It’s no good blaming oil prices — Ryanair hasn’t added a fuel surcharge, and its tickets are very cheap.

The Gate Gourmet fiasco and resulting strike that brought Heathrow to its knees was enough to swear many of us off flying with you again. It’s no good blaming