Club FAQ

Frequently Asked Questions

Each time your points balance meets the 350 point
benchmark, points are converted into rewards on your account.

It's automatic. You do not need to request it. Any time you see a -350, you will see a corresponding "point award" balance of $10 added to your dining award.

NEED POINTS ADDED FOR PAST TRANSACTIONS?

If you forgot to present your card, you may receive
credit up to 30 days from date of the purchase by 1) scanning your receipt and emailing it to diningclub@parasole.com. Please include your name, member number, and phone number to ensure
proper posting or 2) complete the form at: parasole.com/loyaltyrequest

EARNING POINTS

Q: What if I take another Dining Club member to dinner and
want to foot the whole bill. Can I elect to have the points divided
between me and my dining companion?

A: We’re happy to arrange that for you.

Q: Let’s say I dine with a non-member and we split the bill.
Can I earn points on the whole check?

A: No, members can only earn points on the portion of bill they pay for.

Q: Will I earn points on to-go orders, happy hour dining,
or with my mall discount?

A: Yes, yes and yes!

Q: Can I earn Dining Club points for group events at Parasole restaurants?
A: Absolutely! If you’re hosting a private party, work function or even a mini
banquet, present your membership card to your server. Points are issued
only to the individual paying the guest check.

Q: Do I earn points on tax and tip?
A: No. Points are earned on food and beverages only.

REWARDS

Q: What if I send my kid to one of the restaurants. Even though
I’m not there, can he or she redeem rewards with my card?

A: Sure!

Q: What happens to the points earning rate at the end of each
year?
A: The rate at which you earn points is on an annual spending basis. It will
revert back to 1:1 on your enrollment anniversary date.

Q: Do my rewards expire?
A: Yes, they expire 12 months from the day they are earned.

Q: Can I purchase Parasole Gift Card's with my rewards?
A: No.

VIEW TRANSACTIONS

Q: What are the advantages of accessing
my account online.
A: It’s easy and you have 24/7 access. Here are a few popular
features you can enjoy online:

Check your account balance anytime, including restaurant visits
and dollars needed to reach the next level.

Manage your Member Profile (update address, add email, etc.).

Order a replacement membership card.

GIFT CARD PURCHASES AND REDEMPTIONS

Q: Do I earn points for gift card purchases?
A: Yes, with the exception of holiday gift cards.

Q: If a restaurant is offering double points and I purchase gift cards there, do I get double points?
A: No, double points are only earned on food and beverage purchases.