FAQ Category: Payments

We understand that everyone receives unexpected bills. We are pretty reasonable when it comes to this sort of thing so please contact us and we will discuss options with you. If you reach out beforehand, we are much more flexible than if we have to chase you for overdue payments.

The reason we charge PayPal fees is because our service fee is based on the item cost. If we were to absorb the PayPal fees, then we wouldn’t be able to stay in business. We offer other payment methods where you do not need to PayPal fees. For example, Australian customers can pay us in to our Australian bank account via netbank. We also have other options for customers outside of Australia. Please contact us if you would like to discuss payment methods.