Chinese Library

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

Saturday, September 16, 2017

Library: Chinese | How to Complain (Chinese) . 消費者行動於近日已將多年來最受歡迎的「 如何投訴 」消費者教育指南全面更新。這本內容豐富的免費手冊是專門編製用來協助消費者提出有效的投訴，以及日後得到實質效果。
「 如何投訴 」的各項建議包括：消費者應怎樣連繫各種行業來提出投訴；如何藉由客戶服務管道或公司主管部門來加強投訴；如何使用電郵或信件提出投訴；以及如何將個人投訴存檔留證等等。Consumer Action has updated its perennial favorite guide, How to Complain. The free and comprehensive booklet is designed to help you complain effectively and get results. How to Complain includes advice on how to approach businesses with a complaint; escalating a complaint through customer service or a company’s executive offices; writing emails and letters about your complaint; and documenting your complaint.
Category: Consumer Rights on Sep 25, 2017

Library: Chinese | Time for an insurance checkup (Chinese) . 個人應該保持適當足夠的保險，其意義在於你每年都需要重新評估自己的保險涵蓋範圍，同時如果你的生活中發生特殊狀況時，你應如何調整個人保險去應對。這本查核個人保險的刊物詳述對於定期查核個人保險條款的重要性，也列舉各項會造成個人保險涵蓋範圍改變的生活特殊狀況。同時內容也有你應如何妥善處理個人保險的相關提示及查核工具，以及各項網上資源鏈接以供消費者查詢。
Staying adequately insured means reassessing your coverage each year and adjusting it in response to specific life events. This Insurance Checkup fact sheet explains why it’s important to revisit your insurance policies regularly, lists specific life events that typically warrant a change in coverage, provides tips and tools for managing your insurance and offers links to resources where you can learn more. Category: Consumer RightsHousingHousing InsuranceInsuranceMedical/Healthcare on Aug 16, 2017

Library: Chinese | California’s Lemon Law (Chinese) Protection for new and used car buyers. 這本有關新車和二手車買主的加州保護法手冊將詳述州立檸檬法如何運作，涵蓋哪些車輛，以及大多數汽車經銷商採用的仲裁方案，以及加州的消費者應如何索償。This fact sheet about California’s protections for new and used car buyers explains how the state Lemon Law works, which vehicles are covered, the arbitration programs used by most car dealers and how consumers can pursue a claim in California.
Category: on Jun 09, 2017

Library: Chinese | Get a car loan (Chinese) That’s in your best interest. 如果你正在尋求貸款購買新車或二手車，即使你的信用記錄很差，你還是可以有很多選擇。然而，逾期付款和其它信用問題則會令貸款公司把你列為高風險客戶，並因此提高你的貸款利率。每家貸款公司的利率都有所不同，因此要貨比三家才能找到最划算的貸款。
If you are seeking financing for a new or used car, you could have many options even if you have a poor financial history. However, late payments and other credit problems signal lenders that you are a risky customer, which will increase the interest rate on the loans available to you. There are differences between lenders—so shop around to find the best deal. Category: AutomobilesCreditCredit ReportsCredit ScoresInsurance on May 23, 2017

Library: Chinese | California’s Low Cost Automobile Insurance Program (Chinese) . 加州政府設立本保險計劃，為符合收入標準﹑行車記錄好的駕駛人提供低價的車輛責任保險。承保單由在加州註冊的保險公司開出。加州法律規定要設立一項加州低價車輛保險計劃，以滿足其財務責任法律的有關規定。
The State of California has developed this program to provide income eligible, good drivers with access to affordable automobile liability insurance. The policies are issued by California licensed insurance companies. California state law provides that a California Low Cost Automobile Insurance policy satisfies financial responsibility laws. Category: AutomobilesInsurance on Apr 24, 2017

Library: Chinese | A guide to finding the right job training school (Chinese) . 如果一間職業學校及其課程具備聲譽而且收費合理，就讀這間學校對於你的未來會成為很有價值的投資。這本指南是專門編輯印製，以協助任何人在考慮報讀就業培訓課程或是職業學校時，能做出明理的選擇，避免積欠過多或毫無保證的學生貸款債務；當一旦不幸成為牟利學校相關詐騙的受害者時，也知道應去何處尋求協助。Job training can be a valuable investment in your future—if the school or program is reputable and fairly priced. This guide is designed to help anyone considering a job training program or vocational school make an informed choice, avoid excessive or unwarranted student loan debt, and know where to turn if they believe they are a victim of for-profit school fraud. Category: Consumer Rights on Mar 29, 2017

Library: Chinese | Getting up to speed (Chinese) . 如今在實質上，家用高速互聯網服務（“broadband”寬頻網絡)，已經由個人求職到上網做家庭作業等等，每件事都需靠它來達成了！不過目前還有許多低收入家庭尚未能充分利用寬頻網絡服務，因為對他們而言，其費用是無法負擔的。這份教育手冊對於寬頻網絡服務有詳盡說明，包括它的重要性，好處，可用性和定價。本文還會介紹幾項幫助低收入家庭獲得高速互聯網服務，有優惠收費的特別計劃。Today, high-speed home internet service (broadband) is virtually a necessity for everything from finding a job to doing homework. However, many low-income households are at a disadvantage because broadband has been unaffordable for them. This fact sheet explains more about broadband, including its importance, benefits, availability and pricing. It also presents special programs that offer low-income households fast home internet service at a discount. Category: InternetMoney Management on Nov 14, 2016

Library: Chinese | Watch out! Online video and your privacy (Chinese) . 如今的消費者可隨意選擇要怎樣看視頻或在何時何處看視頻，但同時他們也要面對個人隱私方面的新風險。本手冊提醒消費者留意由視頻下載和視頻分享所帶來的隱私問題，和可以採取什麼措施來保護自己。While consumers now have many more options for how, where and when they watch video, they also face new risks to their personal privacy. This publication makes viewers aware of the privacy issues raised by video streaming and video sharing technology as well as what they can do to protect themselves.
Category: InternetPrivacy Rights on Oct 05, 2016