How it works

Call our contact centres and pay over the phone with your credit card. Note: debit cards are not accepted.

Visit the local Etihad office near you and pay in person using cash or credit card. You cannot pay over the phone with these offices.

How it works

Buy a voucher for each piece of excess baggage (flights to/from the US, Canada and Brazil) or buy a voucher for 5kg, 10kg, 15kg, 20KG, 25kg, 30kg or 35kg of excess baggage (for all other destinations).

These vouchers will be given to you physically if you are visiting an Etihad office or will be emailed to you if have called one of our Contact Centres.

These vouchers must be presented at the airport check-in desk with your baggage.

Notes

Vouchers can be issued
for weight concept, piece concept or a combination of both where applicable.

In
addition, guests can be issued multiple vouchers for one segment. For example,
the first voucher for extra weight and the second for extra piece.

The
service is offered on a space-available basis.

If the baggage cannot be
transported on the same flight as you, it will be loaded onto the next
available flight.

Excess baggage with partner airlines

If your itinerary includes flights marketed by airlines other than Etihad Airways, different baggage rules may apply.