Customer Service Contact Centers

Overview

Vlocity’s Insurance Contact Center elegantly manages the complexities of an insurance contact center, reducing call handle times and enabling new reps to become productive in no time. Designing, deploying and maintaining your contact center in the cloud has never been easier.

Seamless workflows across disparate systems

Tailored data and actions by caller type

Dynamic, contextual offers

Key Features

Dozens of Pre-Configured Service Interactions

Dynamic Caller Console

Intelligent Offers

Clickstream Analytics

Seamless Microservices Integration

Seamless CRM Integration

Omnichannel Deployment for Web and Agent Portals

Vlocity in the Insurance Contact Center

Vlocity Insurance delivers a modern digital experience for your contact center representatives, with the flexibility for your IT and business lead to turn on a dime. Designing, deploying and maintaining your contact center in the cloud has never been easier. Now, when your business changes, your contact center can change with it.

Difficult business rules and dozens of systems stifle many insurance contact centers. With Vlocity’s guided service interactions, you can tame the most complex transactions with a modern user interface and seamless data integration. Handle times will drop, training will be easy, and your users will be able to focus their full attention on the caller.

Vlocity dynamically adapts to the caller’s role, providing the user with a tailored console to contextualize the relationship and launch service interactions. From policy holders, to agents, beneficiaries, claimants and providers – your agents will have the right data, the right actions and the best offers.

Every interaction with a policyholder has a major impact on the insured’s relationship with your brand. With Vlocity you can maximize what you can learn, and the value you can deliver, in every call. You’ll be faster, better, and more relevant.

Vlocity simplifies integration, enabling the user to process transactions across systems from a single engagement layer. Integrate micro-services with clicks not code, and speed your progression to a comprehensive digital front end.

There’s no longer a choice between going to the cloud, and having the insurance functionality you need to serve your customers. With a rich set of pre-configured objects, and a library of downloadable business processes, Vlocity allows you deploy quickly.

Customer Service Contact Center Customers

Unleashing Digital Transformation

See Vlocity in Action

Vlocity, a Salesforce Company, is a leading provider of industry-specific cloud and mobile software, driving digital transformation for the world’s largest companies. A three-time Forbes Cloud 100 winner, Vlocity is an “industry cloud” pioneer built in partnership with Salesforce, the world’s #1 CRM provider. Vlocity increases sales, service and marketing agility, operational efficiency and faster time to value for cloud and digital adoption across the enterprise. Committed to innovation, customer success and a values-led culture, Vlocity serves the world’s leading companies in Communications, Media & Entertainment, Energy & Utilities, Insurance, Health, and Government. Vlocity is headquartered in San Francisco, with offices throughout North America, Europe, Asia, and Latin America. On June 1, 2020, Salesforce closed its acquisition of Vlocity.

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