Ratings based on 2 Verified Reviews

Residence Donatello - hmmmm...

Posted Oct 26, 2013

Pros: The bathroom.

Cons: The internet access. The preparation of each room for guests.

We arrived at 10 pm with most lights off. We felt like we were walking into someone's house instead of a hotel. The lady was very pleasant & kind w/ good english, but there were issues: 1) She forgot to give us the internet password & since she told us she was going to bed, we felt badly about waking her up again. The room only had 1 shower towel for 2 people. 2) I had to walk outside to the front gate to call her b/c no one answered the "operator" button when pressed on the room phone. She came down with a smile on her face and helped out with the password and towel, but in a hotel environment I don't want to feel like I'm being an inconvenience to the owners. 3) The internet in our room didn't function, so I had to find a nearby cafe that was open after 10 pm to get online. 4) The heat didn't work. 5) In the morning, when I told the front desk attendant about the problems & requested a break on the price, he wouldn't even listen to me. He fought me tooth & nail, & said that the heat was fine and the internet password she gave was for the lobby & the one for the room was different. Not my fault. The lady should have known that! 6) After we agreed to pay because of time and his strong resistance, it took 5 minutes to print a receipt, & then he insisted on shaking hands and saying "simpatico", meaning he wanted us to leave thinking "nicely" of him...which resulted in this review being posted. You be the judge. What bothered me most is that he wasn't fair & reasonable.