Two updates, then nothing in the last six weeks. Apparently the site will remain exactly as it is. Sometime next week we'll reach the 100-day milestone in the New World Order. As far as I can tell, the forums are just as difficult to navigate as they were in late January. That's why I come here only about once a week now, instead of several times a day: it's just too frickin' difficult to follow a conversation.

Amen, Palmie.

I think so too...

They've been busy with google-monsters, of course, so that may have delayed other changes.On the other hand, that doesn't mean their budget or time-allotment has necessarily grown, so usability changes might end up without coverage, since they had to use that time on getting google to reclassify TR as something else than a link-farm.

There is a link in his post to submit a trouble ticket. Thats what I did, and my question was why Water Cooler posts aren't listed in your recently posted items (under my stuff, how descriptive, LOL). I told them I couldn't find any of my posts, if they were done in the Water Cooler. Here is what I got back from their customer support:

Their response is so bad, I have to explain it for anyone to understand. First, I got an automated response and a trouble ticket number. But this second email, you have to read from the bottom up to understand the sequence. Its a recap of the entire trouble ticket. Pay special attention to the question I asked and the answer they gave me.

Here is my experience with TR Tech Support via submitting a trouble ticket:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you within 120 hours.

When you login to your account, you must click on the word "discussions".

Thank you,TechRepublic Support

********************************************************************Please include original message in your reply******************************************************************** Thank you for visiting TechRepublic.com.

This e-mail is to acknowledge receipt of your message. We make every effort to respond to all inquiries. Your inquiry has been assigned an incident number (110412-000225).

Due to the high volume of e-mails received, not all e-mails are responded to directly. All e-mails that are responded to are handled in the order in which they are received. If you need more immediate information or assistance, please review our Frequently Asked Questions (FAQ's) section by clicking on the Site Help & Feedback link located near the bottom of the Web pages. http://techrepublic.custhelp.com.

Customer Support is available Monday through Friday, 8:30 a.m. to 5:00 p.m. EST, closed on Holidays. During Holiday periods, please expect a delay in response as upon our return, to catch up. Email will be handled in the order in which it was received, as quickly as possible.

Why is it that the Water Cooler discussions don't show up in My Stuff and I'm not sure if votes matter either. Is there a certain distinction that we all should be aware of that sets Water Cooler apart from the regular discussions?

Are they kidding me here? Their support needs support. Its unhelpful and the person that responded didn't even know what I was talking about. I'm not a fool and I know how to login and click on the discussion link. I'm glad they closed that ticket, because I'm probably going to start a new one, roll the dice and see which one of their Tech Support gurus can give me an intelligent answer. X-(

Nice support.

I would be fired if I offered 'support' like that. My biggest beef is that my water-cooler discussions don't show up in my profile feed. I, like you, know that I can click on the discussions tab and then try to find the discussion I'm participating in.

It was before your time,

but we used to get outage notifications posted as on the Discussions page. These served as springboards for nonsensical discussions for how we were going to fill the time while we suffered from TR withdrawal. I don't know what you're seeing, but maybe I haven't been around when the alerts you mention are posted; and the TR withdrawal has far fewer side effects than I expected.

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