FAQ - BackupAgent is happy to announce its acquisition by Acronis, the global leader in new generation data protection

Acronis provides complete, efficient and reliable backup solutions for desktop, server, virtual and cloud environments as well as leading file sharing and sync solutions for mobile devices. Founded in 2002, Acronis has established itself as an international company with more than 700 employees in 18 countries and partners in almost every country in the world, with over 5 million individual users and 300 thousand businesses trusting Acronis with their data.

BackupAgent cloud backup solution is complimentary to Acronis data protection products. Together both companies will continue innovation in the space of data protection.

We would like to answer the most commonly asked questions in the following Q&A.

What does this mean to me as a BackupAgent customer?

You will benefit from the merger of BackupAgent’s and Acronis’ technologies and get even better solution for data protection.

Will my data move?

We are not planning to move the data outside of the region they located now.

Will we have different points of contact for technical support and sales for BackupAgent solutions?

No changes are planned at this time. Existing BackupAgent sales and support contacts will remain the same.

Will any of BackupAgent software be discontinued?

Not on the short term. Acronis and BackupAgent plan to merge BackupAgent Cloud Backup and Acronis Backup as a Service into one cutting-edge cloud backup technology platform going forward. Thus, with time, the BackupAgent product will change, but the transition will be smooth and frictionless for our customers.

Will there be changes to release dates and product roadmaps?

Yes. BackupAgent and Acronis will merge their roadmaps into one. This will increase speed of innovation and releases significantly.

Will partnerships with Parallels, Autotask, Labtech and other integration partners continue?

Yes. In addition, given that Parallels has long-term history of collaboration with Acronis, the partnership with Parallels will develop even further.

What is going to happen with BackupAgent in the future?

A joint Acronis’ and BackupAgent’s engineering team will work to fully merge our solutions and provide our customers with even better products. We will continue updating our customers and partners as our product road map continues to evolve, but we will make sure that transition will be smooth and pleasant for our customers.

Will BackupAgent change its name, and if so, when will this change occur?

BackupAgent will merge into Acronis and the BackupAgent name and product names will carry the Acronis brand in the near future.

Will purchasing and payment information change for BackupAgent customers?