The user is unsure if the AP9613 is supported in their device or AP9613 is not working properly and compatibility is not confirmed.

Resolution

The following UPS lines have been officially tested with the AP9613 Dry Contact I/O Card by APC:

Smart-UPS Model Types with the following prefix:

SU

SUA

SURT

SURTA

SURTD

SUVT/Galaxy 3500 (Must use Configuration #2 - same as Symmetra)

SUM

SMT

SMX

SRC

SRT (requires AP9613 v2.1.0 and higher)

All single phase Symmetra Model Types including:

Symmetra

Symmetra RM

Symmetra LX

Certain three phase Symmetra PX Model Types including:

20kW Symmetra PX All-In-One

40kW Symmetra PX

80kW Symmetra PX

48kW Symmetra PX All-In-One

100kW Symmetra PX

160kW Symmetra PX

Please note: The AP9613 is intended to support the above UPS models which consist of both UPS-Link and Micro-link communication types. All other SmartSlot enabled UPS models may work in conjunction with the AP9613, however, these models have not been officially tested by APC.