I purchased a new pair of boots and within the first 4 hours of wear indoors, on carpet, the left boot developed an INTERNAL squeak that got worse and worse.I contacted the company.

I had already thrown the box out because they fit well and I did not anticipate any problems. Their only solution was that I could mail them back at my expense and they would LOOK at them and determine if they felt there was a problem. I only wanted an exchange for a pair that was not defective. How could they possibly look at a brand new boot and SEE a squeak?

As a result of a defect in the boot I'm out the money with a pair of useless boots.

I've purchased their products in the past with no problems.Will never purchase another Naturalizer product.