unified communications products

Gartner defines unified communications products (equipment, software and services) as those that facilitate the interactive use of multiple enterprise communications methods. This can include control, management and integration of these methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.

This Hype Cycle evaluates the life cycle maturity of unified communications and collaboration and related technologies. It shows how emerging technologies are transitioning UCC deployments beyond major suites to include numerous collaboration variants, mobility, social media and cloud UC delivery.

This Hype Cycle presents a snapshot of technologies enterprises in India must consider when successfully transitioning to the digital realm. Technologies included have a direct impact on creating new revenue opportunities and improving productivity by optimizing existing processes and investments.

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