Optima Therapy for SNFsReviews

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Optima Therapy for SNFs

(18)

3.9 out of 5 stars

Optima Therapy for SNFs provides skilled nursing facilities and assisted living facilities with the industry’s leading therapy management solution. With streamlined operational, clinical and billing workflows, you can focus on what you do best—caring for people—while running a smarter, more efficient therapy business.

What do you like best?

I truly love that Optima provides our company with data warehouse access, although at a fee. The user interface is good for the industry. The amount of data collected is greatly detailed and each customer will, without a doubt, find a plethora of useful data points with which to work.

What do you dislike?

The customer service could be better and it's unrealistic to charge customers for custom reports. The user interface, although decent, could use some serious work. Optima tends to focus primarily on it's new products and platforms, thus leaving it's flagship software to struggle.

Recommendations to others considering the product

Check out Casamba as well.

What business problems are you solving with the product? What benefits have you realized?

They provide electronic documentation services for therapists. The electronic filling system streamlines most of the work performed by the therapist. It also provides detailed records of each therapists daily interactions with patients.

Optima Health Care is also used within the company to track direct billing information and to invoice our customers on a monthly basis.

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What do you like best?

System is user friendly with projections and creating therapiat schedules. The build in close outs are helpful to avoid errors with billing and documentation. The build boxes are helpful for documentation.

What do you dislike?

I receive error messages on a daily basis for multiple items. If just closing the document or page that created the errors does not work if I log out and log back in it typically works but it does not help with efficiency at all!

Recommendations to others considering the product

Way the pros and come, it can be frustrating at times but does not have the redundancy or time-consuming functions as other rehab documentation systems.

What business problems are you solving with the product? What benefits have you realized?

Providing effective and thorough documentation in an efficient and productive manner.

What do you like best?

I love that I can count on Optima to always know and understand new regulations and have a strategic plan for how the software will need to accommodate these new rules. They offer webinars aimed at both the administrative and clinical users so everything is in place before a rule goes live.

They also listen to and value customer input. The system is intuitive and user friendly thus diminishing training time.

What do you dislike?

They don't have a comprehensive way of communicating known defects, so we waste time reporting things they already know about and are working on.

Recommendations to others considering the product

Develop a good relationship with a specific customer service/support person.

Read release notes, announcements, and ask a lot of questions to ensure you have all the information available.

What business problems are you solving with the product? What benefits have you realized?

Optima has a very efficient way of helping our teams manage patient scheduling in coordination with the prospective payment system. We rarely have errors in scheduling or billing. Integration with Point Click Care has streamlined our ability to communicate/coordinate information with our customers.

What do you like best?

Optima consistently works with our organization to allow customized documentation opportunities, facility specific business intelligence tools, and outstanding customer support. The Online help system is key for our therapists and Rehab Director's daily success!!!

What do you dislike?

Adapting our visual memory between the desktop version and Chromebook version requires a learning curve. Having the same interface despite hardware would be an asset.

What do you like best?

Customer support is great. You either get calls or emails back on any open tickets you may have. You do sometimes have to be patient if they are training new staff. Being able to integrate Optima with the customer's software so our staff don't have to double document or scan our documents into the other software.

What do you dislike?

When rolling out new upgrades, there are always defects.

What business problems are you solving with the product? What benefits have you realized?

We use the BI and data warehouse to have custom reports. This helps manage our business more effectively. We have the customer's physician use our Optima CliniSign which allows the physician's to electronically sign our documents. Once signed the document will flow into the customers software if integrated.

What do you like best?

I like Optima because it is very user friendly. It is easy to navigate and has many directional within the pages. I also like the availability of the training videos right on the program.

What do you dislike?

It is very upsetting to therapists on Point of Care when users lose their notes due to errors. They have to delete all of the history to be able to get back in, and in doing this, erase all of their non-synced documentation.

What business problems are you solving with the product? What benefits have you realized?

We use Optima for therapists to document as they work with patients. When it is working well, Point of Care is a great tool for documenting while with the patient and being able to do both without losing focus.

What do you like best?

I like that optima is user friendly, and easy to navigate. I like that it allows evaluating therapists to use a build feature for goals or custom goals for individual patients. The evaluations are laid out in an organized manner that allows for easy retrieval and look-up of patient information. I like that the progress notes show previous week's notes to compare and build from.

What do you dislike?

Rehab optima does not have a spell check or grammar feature which can be frustrating when trying to type quick notes and evaluations.

Recommendations to others considering the product

It is a great documentation tool for evaluating therapists as it allows therapists to custom goals specific to each patient. Therapists have freedom to comment and attend to patient deficits in the evaluation and have freedom to write and update goals as necessary. The system is easy to use for beginner and expert level computer users.

What business problems are you solving with the product? What benefits have you realized?

We use optima for all of our documentation. It has a great copy feature that allows therapists to copy forward patient information regarding prior level of function and patient history in order to allow for easy retrieval of patient information.

What do you like best?

I like the diversity of the program and how it allows so many build features to simplify documentation. The evaluations are well organized and the treatment notes are easy to complete. There is a great variety of reports to run in order to best manage the department.

What do you dislike?

There are several glitches that result in loss of notes and require duplicate work! If internet signal is lost, all work is often lost. If another individual modifies minutes it interrupts another's ability to document effectively and not lose their work.

Recommendations to others considering the product

Practice in the sandbox!

What business problems are you solving with the product? What benefits have you realized?

Electronic Medical Record Documentation for Therapy Services. Compact, portable, & easy to use. A variety of options for changes to be made in order to simplify use.

What do you like best?

Most helpful is having a wonderful customer service base who is always willing to help troubleshoot any issues. They are only a phone call away and are able to log in and provide online assistance in real time.

What do you dislike?

Documentation at times seems redundant, however that is more of an industry fault than of Optima.

What business problems are you solving with the product? What benefits have you realized?

The reports that we able to run at the drop of a hat are very helpful for everything from productivity to upcoming documentation due to profit and loss.

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