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Hi
Pulseway was setup by someone who has now left and I have installed the client upon multiple computers and servers which all appear within Pulseway manager / Manage systems and in the pulseway dashboard but none appear within the mobile app nor within the webapp. I have obviously missed something, but what?
Answers on a postcard to the usual address...

Hi Everyone!
How is possible assign automatically an hardware asset to a customer in PSA when a ticket is created trough a support request ? What kind of configuration i've to do in RMM side to match a customer in PSA?

Hi,
I have have some requests from management and staff using the dashboard at our company.
Please could some of these be addressed or looked at?
We would like to apply/replace the pulseway logo with our company logo, but we have no need for enterprise at this time (this may change in the future). Being able to drag an image to the dashboard installation folder as a simple start would be good, or "select an image" option in the settings - As a bonus, changing the colours of background and text would be fantastic.
Custom sizing of text within the dashboard would help, as playing around with dpi within windows causes things to go onto two pages. (Changing clock size would be bonus cookies)
Order by severity, I think I may have requested this before,(not yet addressed) this makes total sense to be able to order the list by what severity EG: critical first.
Split groups on to separate pages, this is a nicety if you have multiple machines on multiple sites, this would allow better use of screen space especially on 65"+ TV's
The coloured icons could use a flashing feature to catch your eye, EG: a critical alert would make it flash red and blue/black, this is instead of a steady amber or red.
Had to edit this one in: Pulseway Manager needs to give us an option to mark an offline server as critical, a simply notification will not email our zendesk for example.
Last but not least: can we get a changelog pop up when updates arrive, think this would be beneficial to show customers that there is continued development in progress. - I am aware that you run a blog for this kind of thing.
Many Thanks,
Kind Regards,
TIM STARK

We need to be able to automatically associate user accounts with agents based on group, or some other mechanism. We have all agents logged in using the admin account. Whenever we add new agents, we have to login in to the web console and manually associate the new agents with the user account(s) that need to manage/support them.
It looks like this is already on the roadmap, do you have any update as to when this will be available?
Thanks

We have our agents logged in using the Administrator account. We've created user accounts that are associated to all the systems/agents logged in using the admin account. When logged in as administrator in the Dashboard, i can delete inactive agents. When logged on as a user that is associated with the admin account, I cannot delete inactive systems.
Can you make it so that associated accounts that have full access rights can remove agents/systems from the dashboard?
Thanks

Hello,
we'd like to move our pcmonitor database from the current SQL Server (2014 Standard) in one Domain to another SQL Server (2016 Enterprise) in a different domain. The Pulseway Enterprise/Admin Server won't change and is already a member of the target domain.
As far as I remember the process would be:
Stop Pulseway Services
Backup DB on old SQL Server
Create SQL Login for the Service on the new SQL Server
Restore DB on new SQL Server
Edit the connectionstring in the Registry (HKLM\SOFTWARE\MMSOFT Design\PC Monitor Admin\DatabaseConnectionString)
The connection string is encrypted - what would be the required format?
Edit the connectionstring in the Hosting folder for the follwing web.config files
..\Hosting\Service\web.config
Start Pulseway Services
Did I miss anything important? If not, all I'd need would be the format of the connectionstring in the registry
Cheers, Jonathan

Network Discovery and Automatic Deployment
Is it possible to find a network appartment with the discovery tool?
What's more in the planning for this feature?
Is it possible to customize the IP address? Probe

We get notifications of systems going off line and they generate a ticket in the Pulseway PSA ticketing system. But if that system comes back on-line and shows a normal status, it does not automatically complete or close the ticket out. Right now we have to manually go in to each ticket and close these tickets. Is there a way that the system can automatically close these tickets when their status changes to normal?

Hi,
It's my first time posting here, so hopefully I got the format correctly.
When you have all your monitored system grouped, and you are able to do a mass windows update, It would be good to be able to run a terminal command on all the monitored systems at once.
This would be extremely handy when doing mass rollouts or simply needing to run commands on all systems quickly.
Thank you,
Tim

Is it possible to retrieve the current notification via som API/OData/Webservice. And is it posible to to delete a noticifation this way
Well, the mobile apps can do it, so I guess teh webservice exists - but is it public available?
Altso it would be cool if the notification archive of Enterprise server were availabe as OData so it could be used in PowerBI.
Br, Martin.

If you believe that your Pulseway Enterprise server is not updating and you have an old installation follow these instructions to install the latest version of the server updater service:
Uninstall the PC Monitor Enterprise Server Updater software
Download and install the Pulseway Enterprise Server Updater software using this link.
Start the Pulseway Enterprise Server Updater service
Watch the C:\Logs for a server update log file which tells you the progress of the update procedure
Contact support [at] pulseway [dot] com if you require further assistance.

If you have recently updated your Pulseway iOS app to the 4.8 and get the "Unknown connection error" message when opening the app you will need to update your server SSL certificate to SHA-2. Please refer to this post for instructions:

If you are using an SHA-1 certificate for your Enterprise server, you will need to update it to SHA-2. You can use https://shaaaaaaaaaaaaa.com to check if your server is still using SHA-1 and for instructions on how to update to SHA-2. If you have any questions please email support at pulseway.com and we'll be glad to help.