Help & Contact

QA

How do I calculate a price for a vehicle?

1. Use the search function: Choose region, event, date and time
2. Click 'Search' to see a summary of all available vehicles and choose your desired vehicle
3. On the profile page you can calculate a price by entering the destination address and the time you need it

It's as simple as that!

QA

How do I see whether a vehicle is available?

Use the search function: Choose region, event and time. Click 'Search' to see a summary of all available vehicles on the selected date.

It's as simple as that!

QA

How do I get personal assistance at BookAclassic?

Our customer service staff are available every weekday between 9am and 5pm. We're ready to help you and we monitor all bookings. If you receive an email from us, you can always reply directly to it should you have any questions or comments.

Then we'll help you as soon as possible.

QA

How do I contact the vehicle owner?

You can only contact the vehicle owner when you have booked a vehicle with BookAclassic:
1. Reply to the most recent email from us with the booking confirmation, requesting that the owner contacts you.
2. Fill out the form below, quoting the booking number (stated on the booking confirmation) and requesting that the owner contacts you.

QA

Can I drive the vehicle myself?

When you book a vehicle it includes a chauffeur so that you can relax and enjoy the ride.

If you wish to rent a vehicle to drive yourself please choose "Self Drive" in the search options to see our range of available vehicles. Please note that you need to be at least 25 years old and have held a valid driving license for at least 3 years.

QA

Advice on hiring a wedding car

How long does a wedding take?

Everything about a wedding takes time. A lot of time. The bride should arrive five minutes before the wedding begins. A church wedding takes from 30-60 minutes, depending of course on the type of service. A civil marriage usually takes 20-45 minutes. But of course you’ll want to take your time and savour every moment of the big day.

The photographer and the wedding car

The photographer will often use the wedding car as a backdrop to create spectacular wedding day images. These are the images you’ll look back at for many years to come, so it’s important to choose correctly. A professional photographer will know exactly how to use the car for the very best images. They will usually spend about an hour outside the church, whereas a family friend taking pictures may not take so long.

Veteran cars and long wedding trips

A beautiful old vintage car from the 1920s, such as a Rolls-Royce Silver Ghost, is about as romantic as a car can get. However, you should be aware that they often have a maximum speed of 30-50 mph, so journeys can take longer. In city traffic, it’s rarely a problem, but on the open road it will seem extremely slow, so you need to take this into consideration. General running classic cars (cars that are more than 35 years old) go from about 40-60 mph.

Sports cars

Small fancy sports cars can seem romantic but the reality is often different. Most sports cars are small, low and tight for legroom. This doesn’t tend to mix with big wedding dresses, bouquets and high heels. So before you look at small sports cars, it’s important to examine whether there is room for an elegant entry and exit from the car.

Open wedding cars and the weather

In the summer sun, there aren’t many more romantic ways to arrive and leave your venue than in a beautiful open top car. However, you must ensure that the roof can be raised and locked, in case of a light shower. And be aware that some vintage cars are likely to be affected by heavy rain.

Self Drive

Driving yourself is really good fun if you're familiar with the car beforehand. This is an impressive sight when you come out of the church, but it’s important that you have a test drive before and know how to tackle driving a Ferrari. Classic cars often require a bit of adaptation and good driving skills.

Children in the wedding car

This is not always a good idea. Many young children can become uncomfortable with the situation. You’ll avoid tears, screaming and stress if you leave the kids with Grandma. They can still enjoy the day and have pictures taken with the car. Also remember that many classic cars have no seatbelt in the back (this is completely legal), but children must be secured.

Chaffeur attire

The chauffeur for the wedding drive will typically be discretely yet elegantly dressed. Please clarify your expectations on suitable dress with the chaffeur when booking your dream car.

Champagne and decorations

This is quite an individual wedding car service. Some offer both Champagne and decorations, others let you take responsible for this. Please address your requests with the chauffeur when the car is booked.

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Hourly rate

The hourly rental rate is displayed on each car profile. Please note that the hourly rate is calculated from the point at which the vehicle leaves the owner's garage until the time it returns to the garage. All bookings are a minimum of 2 hours even if the assignment takes less time than that. The reason for this is that it takes the owner the same amount of time to prepare the vehicle regardless of how much time it is used for.

QA

Booking and payment

Our price calculation system provides an immediate quote for the booking. The price is calculated according to three factors: the vehicle’s maximum speed, the distance from A to B via Google Maps and the time you’d like the vehicle to be available for photography etc.

You can expect one of these payment processes:

Part payment
When you book a vehicle, a percentage of the total price is paid upfront through the online booking system to secure your reservation. We will not charge the booking fee to your credit card or complete the booking until the vehicle owner has confirmed it. The outstanding amount to be paid should be settled directly with the vehicle owner.

Full payment
When you book a vehicle, the total price is paid upfront through the online booking system but the vehicle owner's share of the payment will not be paid until the event has taken place. We will not charge the payment to your credit card or complete the booking until the vehicle owner has confirmed it.

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Rejection of booking

If for any reason your booking cannot be completed, you will be notified by email and text message, and your credit card data will be automatically deleted from our system.

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Cancellation

If you wish to cancel your booking, we can provide a refund providing we receive your cancellation request within 24 hours. Unfortunately we cannot provide a refund if you cancel your booking later than this because by then the vehicle will have been reserved for you on the agreed date.

If for any reason the vehicle isn't in a fit condition to be driven, the owner will inform you as soon as possible. You can of course request a refund of the booking fee if the owner cannot supply a substitute vehicle that meets your needs. In the unlikely event that a vehicle doesn't appear without prior notice, please inform BookAclassic as soon as possible. We will then ensure that your booking fee is refunded and the vehicle is removed from our site.

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Inspect the vehicle

It's usually possible to inspect the vehicle after paying the booking fee. Discuss your expectations with the chauffeur and get a feeling for the vehicle by asking whatever questions you may have.