What I liked: "This was my second meeting with Mr Pearson, by my own request, the first time being 16 years ago. A true gent who is very approachable and understanding of all things personal. I felt very relaxed and safe in his hands."

Could improve: "I did wish that on the morning of the op, that I could have been afforded a bit more privacy. Cubicles and curtains do not provide sound proofing."