If videos still are not working, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

I am a Comcast Employee.Please post so people with similar questions may benefit.