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I have eaten here on numerous occasions in the past, but what can I say The Souffle has definitely deflated beyond repair.......The starters were very nice but from then on in everything was shoddy and extremely unprofessional. Even though we had begun with a glass of champagne and had our complimentary 'cup of soup', then a starter..... our main course was still placed in front of us within 30 mins and a half a glass of champagne was still on the table yet to be drunk!! Upon voicing my disappointment and asking 'if they did 2 sittings now?' I was met with a barrage of abuse from the Owner/Maitre' D! So take this as a warning........ DON'T waste your money and if you do, DON'T dare to complain about it whatever you do, they cannot take criticism and in protest shout very loudly and wave their arms about a lot! In conclusion I think it is totally unacceptable to be spoken to in such a manner when I go out for what I expect to be an enjoyable evening, which I am paying for! There are most definitely BETTER places to eat and where the staff/Owners aren't so pretentious as to think they can speak to a paying customer and expect them to rave about their mediocre establishment! A totally humiliating experience for me that definitely is not worth the £100 price tag (for 2). I attach the letter I wrote and the reply I received for anyone who is interested to see how they treat their paying customers!

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9 Thank QuinoaisQueen

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Always great food everytime we've been but is a little old fashioned/stuffy in atmosphere and styling but in the area it is in this is probably what a lot of their customers like. They do great charity lunches that are very reasonably priced.

Thank hasldfjhals

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Despite having lived in the general area for many years, I'd never quite made it to Souffle (I'm sure it used to be called Sueffle, after the previous owner?). Anyway, we went there recently to celebrate our wedding anniversary.

What a lovely place - a real "find". The atmosphere, the service, the food, the win, the location, were all lovely. Everything was absolutely spot-on. We'll be returning!

The Saturday evening menu at £38 for 3 courses seems good value given the quality of the food. Final bill will depend on what you drink, and whether you top-up the menu at all.

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Thank CAPP0

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I have been here a few times and it seems to vary each time. A tuesday lunch, 1 table of 6, 1 of 4and ours just 2. It seemed we had all arrived at once so service was a little haphazard with only 1 waitress. Our starter of gravad lax and tiger prawns was lovely but very small - well fine dining.!!!Then came along a pork cutlet the size of and elephants foot, a little off putting - it was tender and tastybut a two or three of medallions would have been more in keeping. Delicious chocolate fondant dessert.Followed by coffee. Cannot grumble about the bill but just a few little points let it down.

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Thank kentcritique

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We went to Souffle for the second time for our daughter's birthday this week. Despite being a Wednesday evening, the restaurant was full but the service was as attentive as if we were the only guests. We were offered a jug of tap water and this was refilled twice without prompting. The food was excellent and our daughter's desert was decorated with a Happy Birthday message. One nice touch is that there is Molton Brown hand wash and hand cream in the toilets together with individual terry hand towels. I would recommend Souffle for a fine dining special occasion for adults and older children.

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Thank sanderr51

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.