Print out a demo sheet. Press copy and photo at the same time. If the black isn't printing on this demo sheet, (the eyes on the two kids at the top are all white), you need a new printhead. Your's is probably clogged. contact kodak tech support. 18004216699. Option 1

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My printer will not print black ink. The color ink is very light. I replaced a new color cartlidge, cleaned the printheads and tried to callibrate, but the printer could not identify the callibration page from my scanner. Can you help me resolve my problem?
Thanks,
Carol