Our CMO Andrew Kimmell was recently on the Big Ticket Clients Podcast. He talked about the Era of Real-Time Communication, how to build relationships with text messaging, and how he was inspired by Zach Morris from Saved by the Bell when he was a kid. Check out some clips of his podcast below, as Andrew breaks down how to build … Read More

When’s the last time you waited for something? Maybe you were stuck in traffic, in line at Starbucks, or waiting for a call back from a customer service rep. But, if you’re like most people, these moments of waiting have become rarer in your life. Instead of just sitting in traffic, people take an Uber so they can get some … Read More

Over the past year and a half, we’ve thought a lot here at TextUs about how the business world is changing. We’ve noticed that your customers won’t wait for a call back or fish around their inbox for your email. They can get everything when they want it on their schedule, so they expect immediate info and thoughtful answers whenever … Read More

Business today moves at the speed of now — everything is available on-demand, and as soon as we want something, we expect to have it. We don’t wait for a taxi on the corner, we request a rideshare service to come to us directly, within minutes. We don’t have to wait in line at Starbucks, we can order ahead on … Read More

Like any relationship, your connection with your customers grows and changes over time. A prospect will need different attention, information, and touchpoints than an established customer. Real-time communication is all about sending the right message at the right time, all throughout your customer’s journey with you. It’s about using the full suite of communication channels at your disposal to start … Read More

We’re excited to share our next installment of TextUs Music with you to give you a listen into the songs that keep us motivated. This playlist, “Epilogue,” was curated by TextUs CEO Ted Guggenheim, who founded TextUs after a long career in the music industry. “Epilogue” By Ted Guggenheim, CEO of TextUs As the oldest member of the TextUs tribe … Read More

Does your recruiting strategy move at the speed of life? If you’re like most staffing firms, you’re either striving to keep up with demand or working hard to get in touch with enough leads to keep your firm competitive. The struggle is real. So, we’re about to unveil some new real-time communication strategies at Bullhorn Engage 2019 to help staffing … Read More

Closing is all about timing. You need to be ready when your prospect is ready. There’s a whole rainbow of readiness out there, too — you’re either chasing down an elusive prospect to get an answer or a ready-to-close prospect is popping up unexpectedly in your inbox. By using every communication channel available to you — sometimes all at once … Read More

If you’ve been following along at home, you already know that text messaging is great for getting responses — especially compared to using phone or email on their own. But, over the years, we’ve discovered that one of the greatest untapped powers of text messaging is that it also makes your other channels more effective. This is what makes texting … Read More

If you’re like most companies, you’ve been using the tried and true “Contact Us” format: Visit Us. Email Us. Call Us. But these calls to action don’t meet the needs of today’s on-demand economy. In the age of real-time communication, your customers want a way to connect with you that’s convenient, quick, and personal — whether they are browsing your … Read More