Can I register a domain name with you?
Sure. While registering your domain through us is certainly not required to use our hosting service, we do offer a domain registration option for an extra $15.00 USD a year.

How long will it take to get my account up and running?
Time till activation can vary. Once you sign up for an account and payment has been recorded, you should receive an email welcoming you to Cirkuit Networks and detailing how to access your new account within 12 hours (Usually within moments!).
Please note that once your account is active on our servers, there is still the matter of your domain name propagating out to all the various name servers on the Internet before your site is globally accessible, which can take 72 hours or longer.

How are your servers connected to the Internet?
Our Peering relationships with major carriers and content providers means Cirkuit Networks customers always maintain the fastest possible server-to-network performance. Fully redundant OC-192 networks means always on connectivity. In the event your infrastructure needs to grow, Cirkuit Networks is ready to follow your lead. We can start from a small server setup and scale to handle multiple servers, or entire IT data systems. You can view more information on our Hosting Fact Sheet

How many accounts do you put on each server?
No more then it can handle. We know this sounds extremely vague, but there's no way to feasibly say "we put XX sites on one server." Sites come in various shapes and sizes, it is entirely possible that a large corporate e-commerce Web site may require its own dedicated server due to the amount of traffic and load they place on it on a daily basis, whereas a server that hosts nothing but smaller static personal pages may be able to adequately host several hundred sites. There are simply too many variables in the entire process to say "X sites per server, that's the target." We constantly monitor the performance and load of each of our servers, making adjustments where we can to provide all of our clients with the best possible performance. When the time comes that a given server reaches a point where we feel it 'has enough on its hands,' then we simply obtain a new server.

Will I be able to FTP to my account on the server?Web Hosting (shared) accounts come with FTP, SFTP, and SCP access. This is done as a security precaution to protect your data and the server's data. SSH and other protocols are available if you have your own dedicated or co-located server.

What limits are there to what I can host on my account?
Aside from the amount of drive space you are limited to, you can pretty much store anything you like on your Web site, with one rule: It must be legal to distribute within the United States of America. This means: No Pirated ("Warez") files, no Child Pornography, no stolen credit card numbers, etc. If it's legal to have / distribute in the US, it's safe on your website. Please see our Web hosting Terms of Service / Acceptable Use Policy, or contact our sales department if you have further questions on this matter.

I have a country specific domain (.uk, .au, etc), can you host that?
Country specific domain names are no problem for us, be it a .uk, .ru, or any other Country specific top level domain. The only requirement is that you must be able to 'point' your domain to use our nameservers.
In addition, we can also host domains in the new ICANN TLDs, such as .biz, .info, and .name, and soon .mail

How is bandwidth usage calculated?
Bandwidth usage is calculated on the 95th percentile. You will be contacted by a representative to upgrade your account if you go over, or expected to go over, your bandwidth limit. Additional bandwidth can also be purchased for your account.

Do you offer any Unlimited Bandwidth Hosting Accounts?No, we do not. "Unlimited Bandwidth" as sold by some other hosting providers is a falsehood. There is no such thing as an "Unlimited Bandwidth" connection to the Internet. Even when you are buying high-volume lines such as OC-3s and Gigabit Ethernet, there is a limit to how much data can be 'stuffed' down that line in a month. Thus bandwidth does cost money, the more one uses, the more one has to pay to maintain the infrastructure they use. Many "unlimited" hosts sell their accounts with the logic that most folks will never use more then a trickle of bandwidth per month for their accounts. And the folks who actually have busy sites and start to take advantage of those "unlimited" accounts? Well, before your sign up with any "unlimited" host, do yourself a favor and read their Terms of Service very carefully, many times you'll find a loophole that allows the host to bill you an enormous fee for "overages" if they deem your site to be using too much bandwidth (sometimes as high as $10-20 per gig), or if your content doesn't meet their 'requirements' as to the types of files you can host in the account.

Do you charge a setup fee for hosting accounts?
No. All of our shared hosting account plans are offered with no setup fee. Aside from your first months payment, there is no additional fee collected at the time you sign up. There may be setup fees for our dedicated and co-located servers and e-commerce packages.

Technical Questions

What kind of servers do you use?
The servers we use for our shared hosting consist of Dell Poweredge Mount Rackable servers for performance. We offer customized servers for our dedicated and co-located server hosting packages. Dedicated and Co-Located servers can be installed with Windows, FreeBSD, or any Linux based operating system you may require.

Will my site have it's own dedicated IP address?For the shared web hosting plans we distribute our websites over specific IPs accordingly to balance out the traffic running through each IP. This method provides easier management and smooth redundancy throughout our web servers.
The e-commerce hosting packages and dedicated server packages come with their own dedicated IP address.

Do you maintain backups of our websites in the event of a disaster?
Our shared servers are running RAID and are backed up on a rotating basis, there is a nightly, weekly, and monthly backup. Routinely copies of these backups are moved off of the server they reside on to provide a recovery point in the event of a server hardware failure. These regular account backups have been used by support personnel in the past to retrieve a clients website data in the event they have accidently deleted content from their account, However, we, as a rule, do not guarantee the integrity or safety of data stored on client accounts. It is the clients responsibility to maintain backups of all data stored in their account. (Web pages, code, databases, etc)

Backups can be packaged up/downloaded by the client at any time through your sftp or ftp account.

I'm having trouble sending email via my account, help?
A number of ISPs (MSN, Earthlink, Verio, and others) have recently been blocking or redirecting TCP port 25 from within their network. In these instances, when you try to send mail via your hosting account, your connections to mail.<yourdomain>.com are either being blocked, or redirected to your ISP's mail server. The practice of blocking outbound port 25 is an attempt by ISPs to keep spammers from signing up for their ISP service, and then using their access to send out spam emails via open third party mail relays. If you are using an ISP service that blocks/redirects port 25 in this fashion, you will need to contact them to discuss and alternative solution.

How can I create my own custom error pages? (404, 403, etc)
You may create your own custom error pages through your .htaccess file in your web site public_html directory. An example of creating a custom 404 error page would be to add the following line to your .htaccess file:
ErrorDocument 404 http://www.yourdomain.com/nofile.html
If you need help with creating a custom error page for your website, please contact one of our support representatives.