Return & Replacement policy

Return Policy

At BollyWoo, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible.

We assure you that all products sold on BollyWoo are brand new. In case the product you received is 'Damaged', 'Defective', ‘Doesn’t fit you well’ or 'Not as described', our Friendly Returns policy has got you covered.

In any case, all your purchases on BollyWoo are backed by Buyer Protection for 7 days from the date of delivery, in case you face any issues.

Exchange

If you are not satisfied with the size of the clothing and Footwear item delivered, you can request an exchange in a different size at no extra cost to you.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

Refund

If you are not at all happy with the product you received, you may easily get a refund in your BollyWoo Wallet or in your bank account.

All you need to do is place a refund request from your BollyWoo Account.

In case you want a refund in your bank account, please make sure to submit your own bank details.

Refund request with the bank details in the name of any other person will not be processed.

How do I return an item purchased on BollyWoo?

You may place a request for exchange or refund within 7 days from the date of delivery. There are two options for refund:

- Bank Refund, wherein you have to fill in your own bank details asked for on your bollywoo account and the refund will be made to that bank account as soon as we receive the product in proper condition.

- Wallet Refund, wherein you will receive your amount back in your bollywoo wallet and you can use that amount later to buy anything on from our website.

TIP:

Login to BollyWoo, place a return request:

1. Create a Return Request

- Go to 'My Account'

- Go to 'My Orders'

- Click 'Return' to open the Return Request form

- Select 'Replacement' or 'Refund'

2. 'Item to be Returned' is picked up

The item you wish to return will be picked up from your doorstep.

3. Replacement/Refund Initiated

Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories. Please also note that no return request shall be entertained after 7 days from the date of delivery.

Hassle-free Returns:

We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy.

Exceptions:

There are certain scenarios where it is difficult for us to support returns. - Return request is made outside the specified time frame. - Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. - Product is damaged due to misuse or Incidental damage due to malfunctioning of product. - Specific categories like innerwear, lingerie, socks and clothing freebies. - Any consumable item that has been used or installed. - Products with tampered or missing serial numbers. - Made-to-order / customized products.

How do I cancel an order?

You can cancel your order online before the product has been shipped. Unfortunately, an order cannot be cancelled once the item has been shipped or delivered to you.