Our privacy notice

Here at The Stonehouse Gang we take your privacy seriously, so we want to be open an honest about how we will use the information you have given us, how it will be kept secure and importantly what to do if you no longer want us to retain your contact information.

How do we collect information from you?

We collect information about you when you complete the ‘contact us’ form on the website, sign up to our mailing list, complete a booking form for a session or programme of activity, contact us about services, access those services for you or a friend/ relative or make a donation.

16 or Under?

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number and the name of dependants you are accessing The Stonehouse Gang’s services for. We do not hold any bank or debit/credit card information.

If you are a young person accessing our services we will collect information that includes: your name, address, email address, telephone number, name of an emergency contact, parent or guardian contact details (see above) and also details of any health issues we may need to be aware of to enable us to keep you safe and well.

How is your information used?

To enable us to deliver a service to you

To recognise and thank you for any donations made

To seek views or comments on how we can improve our services

To notify you of any changes to our services

To send you information on services or fundraising – if you have explicitly provided your consent

To process a volunteering application

Who has access to your information?

We do not sell or rent your details to third parties

We do not share your details with third parties for marketing purposes

If you access our services we may share your details with a third party service provider. For example if we book a trip we may need to provide the venue with your name, age and any dietary requirements. However we will only disclose the personal information that is required to deliver the service and we will ensure they do not use your information for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do in the community, including information about new services, opportunities or fundraising, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at stonehouse.gang@virgin.net

How you can access and update your information or remove your information from our records

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, or you would like to be removed from our records please email us at: stonehouse.gang@virgin.net, write to us at 90-92 Burnel Road, Selly Oak, Birmingham B29 5SN or call us on 0121 427 2961

You have the right to ask for a copy of the information The Stonehouse Gang hold about you (we may charge £5 for information requests) to cover our costs in providing you with details of the information we hold about you.

How we store your information securely

We store your information on our password protected systems. Only employees of The Stonehouse Gang have access to this information.

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, The Stonehouse Gang website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to look at browsing behaviour on our website.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.