sound to make yourbrand sing:

the world's leading audio branding agency

the world's leading audio branding agency:

By expertly blending creative copy, world-class voice artistry and brand-matched music, we’ve transformed the caller experience for more than 32,000 clients in 39 countries across the globe – introducing a valuable new facet to their business identity.

inspiring business

inspiring business:

PHMG is proud to hold several prized accreditations from renowned institutions. In the UK, we’ve been recognised as an Investec Mid-Market 100 Company and one of the London Stock Exchange’s 1000 companies to inspire Britain. And in North America, we were announced as a winner of the national ‘Best and Brightest Companies to Work For’ competition, honouring our commitment to our staff.

committed to customer care

committed to customer care:

As a proud member of the ICS, we regularly survey our clients against institute benchmarks in four key areas. And we're proud to say we scored exceptional results in every category: professionalism – 89%; quality and efficiency – 86%; ease of doing business – 87%; problem solving – 87%, and an overall client satisfaction rate of 98.5%.

This production replaces the beeps, silence or poor-quality music played on-hold with a brand-congruent blend of copy, vocals and specially composed music. By keeping callers engaged and informed, it works to improve standards of service, increase enquiries and strengthen customer loyalty for the long term.

By introducing a series of Auto Attendant productions, you’ll create a clear call route through multiple departments – ensuring callers are welcomed and connected in the most professional, efficient and on-brand manner.

Extend your high standards of customer service beyond the nine-to-five with a custom Out-of-Hours production. Played outside your standard opening hours, this professionally recorded message provides information about your opening times, website, and alternative contact details. And as well as reinforcing your brand image, it reduces the potential for lost sales enquiries.