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Phone-paid Services Authority

You should contact the Phone-paid Services Authority if you would like to complain about a premium rate number or service, and have been unable to contact the responsible company or if they have failed to resolve your complaint.

Premium rate services can start with 09, 087, 070 or 118, or can be a 'shortcode' of just 5 or 6 digits. In addition some other digital services or apps are charged to a consumer's mobile phone using premium rate billing.

Action Fraud is the UK's national fraud reporting centre for fraud and internet crime. You can report fraud using the online reporting service at any time of the day or night.

They also provide help and advice over the phone through the Action Fraud contact centre. You should contact them if you have lost money to telephone or message scam, or if you believe you were targeted by fraudsters.

Tel: 0300 123 2040 (specialist advisors available Monday to Friday between 8am to 9pm Saturday between 9am to 5pmSunday between 9am to 5pm

The Advertising Standards Authority is the UK's independent advertising watchdog responsible for ensuring that ads are legal, decent, honest and truthful. The ASA's rules require advertisers to prepare ads across all media responsibly. You can contact the ASA if you consider an ad is misleading, harmful or offensive.

For people in financial difficulty nuisance calls and messages may leave them vulnerable to making financial decisions that worsen their situation. StepChange Debt Charity offers advice and practical solutions for problem debt.