Responsiblefor maintaining integrity in interactions with assigned employees while monitoring thequality of their work; responsible for representing those employees' actionsaccurately with Center management.

Requirements

Associate's degree(A.A.) from a two-year college or technical school preferred, or three (3)years' related experience and/or training; or equivalent combination ofeducation and experience; equivalency years' experience substitution must be inrelated field.

Three to five (3-5) years' experience in computer networking environment,required (may be tested on the knowledge gained during the years ofexperience).

Minimum of two (2)years' experience as a full-time FlightSafety International employee, preferred(may be tested on the knowledge gained).

Install, test, troubleshoot, and maintain servers/workstations/laptops/mobile devices/network hardware and software products. Communicate complex initiatives to Regional IT Managers and appropriate contacts within designated sites.Coordinate with local network/pc personnel within the assigned Business Unit to ensure network security and audit procedures are properly implemented and maintained.Monitor and administer the local network performance and drive space utilization for the site.

Interact with Business Unit Managers, Regional IT Managers, Director of Desktop Project Managers, Operations, and CompuCom Service Delivery Manager on a regular basis, concerning goals and objectives in creating the optimum environment for all internal and external contacts.

Provide information, expertise and guidance to Network/PC and ServiceDesk/Deskside support personnel, working toward common objectives.Ensure that activities covering implementation and follow-through of server/workstation(s) adhere to accepted standards, policies and procedures set by the Information Technology Operations Group.Complete other tasks as required.

Provide orientation training and training on usage of appropriate software systems, as required of each employee, as needed.Analyze status of all current projects/plans and keep the Business Unit Manager apprised of any problem areas or issues.

Coordinate departmental personnel matters with Human Resources.

Establish methods by which quality and efficiency is monitored in the department.Interface with other supervisors/managers, as needed.