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Related Questions:

Why is my mp3 and mp4 player not being detected by my computer when I connect it?

This may be caused by one of the following:1. Minimum system requirements were not met.2. Corrupted drivers.3. Computer restrictions.4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.- Windows XP SP2 or higher- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.- Download the hotfix from http://support.microsoft.com/kb/939211.- Run the hotfix.

For MAC users, see mp3 and mp4 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.

SOLUTION 2 - Refresh the driver

STEP 1 - Connect the mp3 and mp4 player to the PCThe screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

NOTE: mp3 and mp4 Players can connect to your computer in MSC or MTP mode. Exceptions are mp3 and mp4 Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for mp3 and mp4 Players when used with Windows OS.

The mp3 and mp4 player will show up on Device Manager's right pane as:1. USB Mass Storage device (if the player is set to MSC)2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.

STEP 3 - Refresh the drivers1. Right-click the entry with the error mark, select Uninstall.2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

1. On you computer, ensure that Philips Device Manager is running.2. Turn your mp3 player on (it should freeze at the Loading or GoGear Screen).3. Plug in the mp3 player to your USB/Charger cable (ensure it is connected to the USB port on your computer), and then perform a soft reset (Power switch down and Volume up button simultaneously).4. Let go of the other buttons as soon as the player resets. Hold the Volume down button until the player comes on. The player will be recognized by Philips Device Manager and will report a problem (and will allow you to repair it). Windows will also recognize it as a Mass Storage Device.

Just bought one and figured it out. On these mp3 players the default option when you turn them on is to go to the folder of files that are recorded using the microphone. hold the menu button down and you'll see a number of options. use the track skip buttons to navigate left and right and select the music option and press the menu button to select it. once you're in the music folder it will turn on to music. plug it in to usb and drag any .mp3 file to the folder in explorer and it should play. if your songs aren't playing make sure you convert them to .mp3 files before loading them.
Best,