General Troubleshooting Tips

(1). Is your system properly assembled and configured?

Make sure the BIOS is set to default/optimal settings.
When the system boots, press<F2> or <DEL>
key to enter setup, select Default or Optimal settings,
then save and exit BIOS setup.

For ACPI support under Windows 2000, be sure your
BIOS has been updated to the latest version. Please
note that some of the EOL boards and all boards with
1MB BIOS will not support ACPI and can not run Windows
2000.

Jumpers settings onboard may need to be changed
according to the User's Manual, or according to the
"Jumpers" section on this website.

Double check to see if each of the peripherals are
seated properly, that includes microprocessor (CPU),
memory (DIMM), video card, etc. Re-seating them
may produce different results.

Verify that your power supply is plugged in and
switched on (also check for the on/off switch on the
back of the chassis), and select the proper voltage
depending on your geographical region (115/120 for
US; 220/230 for Europe)? CAUTION: For Europe residents,
if the power supply is set for 115/120 volts and it
has been accidentally plugged into a 220/230 volts
power outlet, the system may have sustained permanent
damage. In that case, please consult your vendor for
part(s) replacement.

Some problems and/or conflicts can be resolved simply
by flashing the BIOS to the latest version, which
can be downloaded from this website. If the onboard
BIOS chip is corrupted or damaged, please submit a
request to Tech Support.

(2). Is there any conflict with hardware or drivers?

* Make sure your BIOS configured
to default settings.

* Make sure the drivers installed
for any peripheral are of the latest versions released
by the corresponding vendor.

Windows may be using outdated drivers from an old
setup or an old motherboard. These older drivers
may be causing problems or conflicts in your current
system. The most effective method to update
all drivers is to perform a reinstallation of Windows
on a newly formatted hard drive.

WARNING:
Only experienced personnel should perform reinstallation
as data loss may be possible.

(3). Have you verified all of your system
components for functionality?

If the same problem persists as the system runs
and you are not sure which component is at fault,
Please inspect each of them:

CPU

Memory

Hard Drive

Video Card (if the motherboard
is not equipped with on board video)

Sound Card (if the motherboard
is not equipped with on board sound)

Network Card (if the motherboard
is not equipped with on board network)

Modem Card and/or AMR

SCSI Card (if the motherboard is
not equipped with on board SCSI)

Any other peripherals

If there are extra peripherals or components, please
replace each component one by one to determine the
corrupted device.

About BCM

BCM Advanced Research (BCM) is a leading developer and manufacturer of x86/ARM RISC embedded industrial motherboards and systems for ODMs and OEM that integrate computing technology into their products. We own a very strong R&D engineering team and operation department based in Southern California in order to provide prompt project develop support and instant problem solving assistance.