You must ensure the address and postcode entered during checkout is correct , further delivery costs will be incurred if the address supplied is incorrect and the delivery cannot be completed.

Items returned to us as "un-deliverable" by our couriers will not be re-dispatched until extra postage costs have been paid in full.

It is the buyers responsibility to provide an address suitable for delivery where the item can be checked and signed for. A signature given at the address supplied by the buyer will be taken as proof of delivery. You should ensure that the item can be successfully delivered and signed for at the address you have supplied.

For security reasons first orders must be shipped to the registered address on the account, subsequent deliveries may be made to an alternate address if specified by the account holder.

All items are shipped using First Class signed-for service via Royal Mail in safe packaging (you will receive tracking number in your order despatch email).

Delivery estimations given to us by Royal Mail as follows:

1st Class Parcel - Next Working Day -3 Working Days.

We aim to have all orders received before 2:00pm(GMT) shipped out the same day (not inc Saturdays, Sundays).

Some larger, bulkier items may take a little while longer to arrive than standard orders.

If you have not received your order after 5 working days please feel free to contact us at customerservices@vapeexplorer.com and we can inform you of the status of your order. We cannot be held responsible for lost parcels. In all instances we ask our couriers to obtain a delivery signature which we take as proof of final delivery.

Royal Mail International Standard -With this shipping method Royal Mail collect your parcel from us and then pass it over to your domestic postal service for delivery to you. We do not offer a tracking service for this shipping and cannot be held responsible for lost parcels. (3-5 working days delivery time)

Royal Mail International Tracked & Signed - Our recommended international shipping option. With this shipping method Royal Mail collect your parcel from us and then pass it over to your domestic postal service for delivery to you. The parcel requires a signature upon delivery and can also be tracked online at www.royalmail.com .(3-5 working days delivery time) (5-7 for U.S. Customers)

Please create an account and indicate your country to access shipping options.

Free shipping offers only apply to U.K. and Channel Island customers.

International purchases that do not select the correct shipping option will not be dispatched and the money will be either refunded or the purchaser given the option to select and purchase correct postage.

The purchaser will be liable for any customs and shipping taxes and fees incurred by the delivery.

AustraliaWe are unable to ship any liquids other than 0mg liquids to addresses in Australia.

Orders with liquids containing nicotine will have those parts of the order replaced, where possible, with 0mg versions. Where 0mg options are not available those parts of the order will be cancelled and refunded, only 0mg nicotine liquids will be shipped.

Austria, Belgium, Finland, Italy, Spain Due to TPD rulings and the applicable countries governments decisions to ban cross-border sales of nicotine containing liquid we are unable to ship any liquids other than 0mg liquids to addresses in these countries listed.

Orders with liquids containing nicotine will have those parts of the order replaced, where possible, with 0mg versions. Where 0mg options are not available those parts of the order will be cancelled and refunded, only 0mg nicotine liquids will be shipped.

DenmarkWe are unable to ship any liquids other than 0mg liquids to addresses in Denmark.

Orders with liquids containing nicotine will have those parts of the order replaced, where possible, with 0mg versions. Where 0mg options are not available those parts of the order will be cancelled and refunded, only 0mg nicotine liquids will be shipped.

NorwayPlease make sure you are aware of the NOK 350 shipping value limit for Norway as you can be liable for taxes and customs charges if your package, including postage exceeds this.

Please note U.K. Tax will be removed from prices at checkout once a registered Norway account has been made. Local tax may be added upon arrival in Norway at standard domestic rate of 25%

U.S.A. / CanadaPlease note U.K. Tax will be removed from prices at checkout once a registered U.S./Canadian account has been made.

Before ordering ensure you have read the notes on State rulings and E-Liquids HERE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance Hermes couriers offer a very competitive trackable service. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservices@vapeexplorer.com and we will arrange an exchange, if applicable, with you.

Items listed as SPO or Special Order are items not kept in direct stock by Vape Explorer. Please note when ordering these items alongside other 'in stock' items your order may be delayed until the Special Order items is available for shipping. After you have placed your order you will be contacted by email to confirm the details of your order.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be arranged with you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original account that placed the order.