RE: how good is oracle tech support?

We came across a pretty serious bug recently where a trigger decided to
update the wrong column. I logged a TAR complete with a nice script to
reproduce the problem. The first response I got was irrelevant nit-picking
about the shared pool being a bit small. It was only when I asked for the
call to be escalated that I got a decent response.

--
David Lord
> -----Original Message-----> From: ryan.gaffuri_at_cox.net [mailto:ryan.gaffuri_at_cox.net] > Sent: 06 April 2004 14:55> To: oracle-l_at_freelists.org> Subject: how good is oracle tech support?> > > I typically get a copy and paste when I open a non-trivial > TAR. I then have to push them to get real support. The latest > thing they told me is that the PLAN_TABLE needs to be in each > user that wants to use it. > > I know this isn't correct. It's on asktom. I use a global > temp table in a DBA account and grant privileges on it to everyone. > > anyone else have problems with tech support?
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