When my two year contract ended last month,in the end of the day I called and told them close my account. A guy told me that I have to wait to close my account next month. I paid an extra month and waited for them to close my account. During the time of waiting I drove to a Verizon store to make sure my account will be close on that day I was told. They said it would be automatic close. Today I found my account still hasn't closed, I REALLY PISSED OFF. FUCK Verizon!!!They hold my account suspending and I can't sell my phone!!! NEVER! NEVER SIGN WITH VERIZON!

I've experienced the same thing. It's bullshit. I told Verizon to have my account closed at the end of this billing cycle and not charge me again. I spoke to them 2 times to confirm that. At the end of the cycle, I'm automatically billed again. They lie by saying they will not re-charge you again when in reality they do. They will only cancel your service if you tell them to do it right away. You have to call them at the exact time that you want your account closed. Otherwise they will not do it. They will keep your card on auto-pay and bill you.