Letter from the Executive Director

Letter from the Executive Director
On behalf of the entire First Institute faculty and administration—Welcome!
If your goal is to receive a quality education and hands-on training in your chosen
career, then First Institute is the right place for you. Our primary objective is to provide
the education, training and job placement assistance you’ll need to succeed in your
new field.
Our faculty offers not only outstanding academic credentials, but also years of train-
ing and/or direct professional experience in their areas of expertise. Our administra-
tive staff is committed to providing you the individual attention you need. Most impor-
tantly, our team’s enthusiasm and knowledge will motivate you to find your place on
your chosen career path.
We are confident that First Institute will give you the training necessary to reach your
career goals.
Again, thank you for choosing First Institute. I know we’ll make a great team!
Sincerely,
First Institute, Inc.
Kurt Beier
Executive Director
790 McHenry Avenue • Crystal Lake, IL 60014 • 815-459-3500
Table of Contents
THE FAMILY EDUCATION RIGHTS AND PRIVACY ACT OF 1974 1
NON-DISCRIMINATORY POLICY 1
CAMPUS SECURITY ACT 1
ACCREDITATION 1
APPROVALS AND ASSOCIATION MEMBERSHIP 1
ELIGIBILITY 1
STATEMENT OF OWNERSHIP/HISTORY 2
FACILITIES 2
MISSION STATEMENT 2
POLICY FOR PREVENTING MISREPRESENTATION AT FIRST INSTITUTE, INC. 2
PHILOSOPHY AND OBJECTIVES 3
ADMISSIONS REQUIREMENTS 3
VALIDATING DIPLOMAS POLICY 4
FINANCIAL CONSIDERATIONS 5
CONTINUING EDUCATION 8
SPECIAL PROGRAM REQUIREMENTS 8
TRANSFER OF CREDIT 8
YOUR EDUCATION AT FIRST INSTITUTE 9
WHAT’S EXPECTED OF YOU 10
ACADEMIC POLICIES 13
SCHOOL POLICIES 14
DISCIPLINARY ACTIONS 16
STUDENT AMENITIES 17
PROGRAMS 19
MEDICAL ASSISTING 20
• MEDICAL ASSISTING PROGRAM
MASSAGE THERAPY 23
• MASSAGE THERAPY PROGRAM
DENTAL ASSISTING 28
• DENTAL ASSISTING PROGRAM
CATALOG INSERTS - Administration and Faculty, Schedule of Tuition/Costs, Holidays
THE FAMILY EDUCATION RIGHTS AND PRIVACY ACT OF 1974
The Family Educational Rights and Privacy Act (FERPA) afford students certain rights with respect to their
education:
• The right to inspect and review the student’s education records within 45 days of the day the school
receives a request for access.
• The right to request the amendment of a record that they believe is inaccurate or
misleading.
• The right to consent to disclosures of personally identifiable information contained in the student’s edu-
cation records, except to the extent that FERPA authorizes disclosure.
• The right to file a complaint with the U.S. Department of Education concerning alleged failures by First
Institute Inc. to comply with the requirements of FERPA.
NON-DISCRIMINATORY POLICY
First Institute Inc. admits students and hires employees without regard to race, religion, color, creed, sex,
age, handicap, arrest and conviction record, or national or ethnic origin to all the rights, privileges,
programs and activities generally accorded or made available to students at the school.
First Institute Inc. complies with all provisions of Section 504 of the Rehabilitation Act of 1973 and the Age
Discrimination in Employment Act of 1975. In the event any person feels they have been discriminated
against and/or sexually harassed they should contact the First Institute, Inc.’s Executive Director in writing
to inform him of the circumstances surrounding the alleged discrimination or harassment.
CAMPUS SECURITY ACT
First Institute Inc. is required by law to disclose information to prospective students and employees regard-
ing campus safety. Since November 1, 1997, First Institute Inc. has had no criminal incidents on its campus.
If a student needs to report a crime on campus, contact the Executive Director immediately and the
local police will be called immediately. If a student is the victim of rape or attempted rape, they can refer
to the local crisis intervention at (847) 367-1080. Information regarding particular crimes is located on the
enrollment agreement.
ACCREDITATION
First Institute Inc. is accredited by the Accrediting Council for Continuing Education and Training (ACCET),
Washington, D.C.
ACCET is recognized by the US Department of Education, Washington, D.C.
APPROVALS AND ASSOCIATION MEMBERSHIP
Certificate of approval to operate issued by the Illinois State Superintendent Of Education, 100 North First
Street, Springfield, Illinois 62777. Jesse Ruiz, Board Chair, Dr. Chris Koch, State Superintendent of Education.
Member of American Massage Therapy Association.
ELIGIBILITY
First Institute Inc. is eligible for some Federal programs of aid to education, Pell Grants and the Federal
Direct Loan Programs (FDLP).
First Institute Inc. is authorized under Federal law to enroll non-immigrant alien students.
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STATEMENT OF OWNERSHIP/HISTORY
First Institute Inc. is an Illinois Corporation founded in 1982 and owned by Ronald Beier Sr. First Institute Inc.
was developed in response to the ever-growing need for computer-trained individuals in the business
community. The entry of First Institute Inc. into the training of massage therapists and medical office
specialists and medical assistants signaled the shift in career opportunities for adult workers and those just
entering the workforce.
FACILITIES
First Institute Inc. utilizes facilities in Crystal Lake, IL. The Crystal Lake location occupies a two-story office
building. All classrooms, administrative offices and supervisory offices are located here. The capacity of
most training areas is 20 students with most classrooms and laboratories as follows: Medical Assisting 24
students, ratio: 2:24; Dental Assistant 12 students, ratio 1:12 and Massage Therapy 18 students, ratio 1:18
student to teacher. The classrooms and labs are equipped with updated equipment to meet all training
needs.
There are restrooms, ample storage for garments, a paved and lighted parking lot, facilities for storing
records, space for conferences and a lounge with tables and chairs for students and First Institute, Inc.,
staff. The location maintains an occupancy permit from the City of Crystal Lake and the Illinois State Fire
Marshall's Office. It is the responsibility of the President to contact the State Fire Marshall annually in con-
junction with the renewal of the school application to the State of Illinois for current approval.
Classroom Extension: First Institute, Inc. has an agreement with Crystal Lake Dental Arts to hold classes at
their facility for the Dental Assisting program. The address is 430 Harold Street, Crystal Lake, IL 60014 phone
815-459-3500. The location maintains an occupancy permit with the city of Crystal Lake and the Illinois
State Fire Marshal office.
First Institute, Inc. has signed leases between Dunn Berger for 757 McHenry Avenue, Crystal Lake, IL 60014
phone 815-788-1057. The location maintains an occupancy permit with the city of Crystal Lake and the
Illinois State Fire Marshal office. This location houses the Massage Therapy program and clinic.
Signed leases exist between First Institute, Inc. and Ronald Beier for the use of the training facility at 790
McHenry Avenue, Crystal Lake, Illinois. The lease can be found in the files of the First Institute, Inc. Signed
leases also exist between First Institute, Inc., Inc and Dr. Gary Rempert for the use of the training facility at
430 Harold Street, Crystal Lake, IL 60014.
MISSION STATEMENT
First Institute Inc. meets the educational needs of students, employers and the community by designing
quality occupational specific training programs utilizing relevant methodology practices.
POLICY FOR PREVENTING MISREPRESENTATION AT FIRST INSTITUTE, INC.
Management and faculty work on a daily basis to prevent and manage misrepresentation within the
Institution. In order to avoid any possible misunderstandings, the Executive Director and Associate Execu-
tive Director review on a regular basis all publications and promotional materials that First Institute, Inc.
produces like catalogs, websites, advertisements, etc. The Associate Executive Director meets with the
administrative staff weekly, and the remainder of staff and faculty meet at a regularly scheduled monthly
meeting to review any possible misunderstandings that may arise.
The admissions department is monitored daily by the Associate Executive Director. The goal of the admis-
sions department is to deliver an accurate quality conversion with the highest integrity to all potential and
current students. All admissions representatives participate in a detailed orientation process and work
with the Associate Executive Director on a daily basis to stay informed about program changes and
updates to all regulatory items. First Institute, Inc. utilizes a third party telephone monitoring system to
validate the accuracy and consistency of information presented to students who inquire about program
information.
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Additionally, another procedure First Institute utilizes to ensure students were properly educated and
presented with accurate information takes place at the end of week 6 in the students’ first term. At this
time school management speaks with the students to ensure student satisfaction. This meeting verifies the
students’ understanding and accuracy of what they were presented during the admissions process. At
this point the students are given a questionnaire that is directed at the enrollment experience as it relates
to the overall integrity of the admissions process. All of the evaluations are reviewed by the Associate
Executive Director to validate that the school is effective in communicating information accurately and
truthfully. Any areas of misunderstanding or inconsistency are addressed appropriately by the Associate
Executive Director with the individual staff member or within the context of the meetings described
above.
PHILOSOPHY AND OBJECTIVES
The educational goal of First Institute is to provide every student with a basic working knowledge of the
varied opportunities available in the area of training they have selected as a career field. To accomplish
this, First Institute faculty members help students to: understand the requirements for entry-level employ-
ment; acquire necessary understanding of computer-based programs used in chosen career field;
develop the strong interpersonal and communication skills needed to succeed; recognize necessity and
value of maintaining skill-set through continuing education; finish coursework required to successfully
complete chosen program of study; obtain successful placement in the industry for which training was
provided.
ADMISSIONS REQUIREMENTS
For career programs, First Institute Inc. seeks students who have a true desire to receive practical career
preparation in their chosen fields, and who have the ability to achieve academic success. Although pre-
possessed skills are important, of equal importance is a student’s desire to succeed in their chosen career
field. To ensure proper consideration, students need to enroll early.
First Institute Inc. welcomes initial inquiries from high school students currently in their junior year (with
parental consent). Admissions staff is available during business hours for career planning. Additionally,
instructors and staff assist students in career development both prior to admission and throughout their
enrollment at First Institute Inc.
Applicants must be 18 years of age and provide First Institute Inc. administration with proof of graduation
from an accredited high school or satisfactory completion of a G.E.D. examination.
To gauge potential for success in any chosen career field, applicants are given the Wonderlic Personnel
Test. A minimum score of 18 on the Wonderlic Personnel Test is needed for entrance into the massage
therapy, and medical assisting/dental assisting programs.
All applicants must also schedule an in-person interview with the First Institute Inc. admissions staff, and fill
out a personal interest questionnaire, a pre-application, and an application for enrollment prior to being
accepted. Medical Assisting & Dental Assisting students must sign and adhere to the MA/DA Program
Parameters form as a part of admissions.
Students who are able to submit an ACT test score of 20 or higher or an SAT score of 840 or higher are
exempt from the entrance exam. Students who have a Bachelor’s degree are also exempt from the
admissions test. Students must provide proper documentation to support waiver of the entrance exam.
First Institute Inc. recognizes and accepts its obligations under The Americans with Disabilities Act (ADA) of
1990 and The Rehabilitation Act of 1973 prohibiting discrimination on the basis of a disability and requiring
that reasonable accommodations be provided to qualified disabled students in all programs and activi-
ties within the control of the institution, provided such accommodation would not impose an unreason-
able burden on the school or other students.
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The Executive Director and the Admissions Representative manage determination of reasonable accom-
modations and compliance with the ADA and Rehabilitation Act for students jointly. No student shall be
retaliated against for seeking accommodation under this policy or for participating in good faith and in
a reasonable manner in any review procedures concerning First Institute, Inc. for its alleged noncompli-
ance with The Americans with Disabilities Act of 1990.
Students will be notified by mail of First Institute’s admissions decision. It is the policy of First Institute Inc. not
to exceed 25 students to one instructor for all programs. Admissions conducts registration on a daily basis.
Program advisement, campus tours and financial counseling are also available daily.
VALIDATING DIPLOMAS POLICY
All students will be required to provide a copy of either their high school diploma, GED or high school tran-
script in order to enter into all programs of study at First Institute, Inc. These documents need to be
presented to the admissions department no later than the day of orientation. If a student is a GED recipi-
ent the student must provide a copy of the GED, or a copy of the request for GED form with a copy of the
money order that was sent in to the state for the GED document.
The student services department will review all diplomas, GED’s and high school transcripts to confirm that
they are official documents. If the student services department determines that a diploma, GED or high
school transcript may have been tampered with, the department will request an official document from
the respective institution to validate that document. The student will be required to pay any fees neces-
sary to obtain those official documents. If a request is made on behalf of the Student Services depart-
ment, all transcripts or official documents must be presented to the department in a sealed envelope
with the school/institution logo or faxed from the official school/institution. A Proof of Graduation release
form will be signed at orientation that will permit the school to request these documents.
If the high school transcript or diploma is not received before the start of classes, the student services
department will make every attempt to contact the institution listed on the release form to obtain an
official high school transcript or diploma. Any fees associated with obtaining this information is the
responsibility of the student. If documents are not obtained within two weeks of the class start date
dismissal from the program may be taken.
In order for First Institute to verify the legitimacy of a school, the student services department will check
the Illinois Department of Education website http://www.isbe.state.il.us/research/htmls/directories.htm.
Home-schooled students will be required to provide a transcript from their local school district or a tran-
script certified by a parent. Appropriate steps will be performed for potential students from other states.
A student that submits a diploma or official document from a foreign country must have their document
translated by an appropriate official to verify the validity of their high school diploma.
Exceptions to the above stated policy:
A. If a student has provided a copy of the their GED request form and a copy of the money order sent to
the state the student will be permitted to start the class, but no financial aid will be dispersed for the
student until the school receives the official GED transcript. Note, this can take up to 4 – 6 weeks to
obtain.
B. If the student’s high school/state agency is unable to locate the student’s transcript First Institute’s
student services department must request confirmation of the student’s graduation and/or receipt of
GED from the student’s high school/state agency in writing.
C. If a student received their GED through the Military or a Correctional Facility the student services
department will review the official documentation and validate its equivalency of a traditional GED or
high school graduation requirements.
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FINANCIAL CONSIDERATIONS
Financial Assistance
Your decision to attend First Institute Inc. should be based on your interest in the programs offered by the
school and not on your ability to meet all school fees and costs. The school believes that no student
should be denied the opportunity to pursue his or her career interest because of lack of financial
resources.
To assist you in meeting your educational expenses, First Institute Inc. offers Federal Pell Grants, Stafford
Student Loans (unsubsidized and subsidized), and Parent Loans for Undergraduate Students (PLUS). After
the initial interview with the admissions representative, the applicant’s qualifications are discussed
in-depth with a financial aid officer.
Pell Grants: A Pell Grant is equivalent to a scholarship in that it is NOT REPAID and results in a direct reduc-
tion of a student’s costs. Pell Grants are available from the Federal government. All students who are U.S.
citizens or eligible non-citizens are eligible to apply if they do not have a bachelor’s degree.
Pell Grants are awarded to the most needy of students, based on financial need. The maximum amount
of an award ranges from $3700 to $5550.
Subsidized/Unsubsidized Student Loans: These loans are awarded through Federal Direct Loan Program.
An origination fee of .5% is deducted by the lender for processing the student loans.
The maximum loan amount is $2333 to $3500 per academic year for the Subsidized Student Loan and
$4000 to $6000 for the Unsubsidized Student Loan. All students must demonstrate financial need for Subsi-
dized Student Loans. The Unsubsidized student loans do not need to show financial need.
Repayment begins six months after ceasing attendance. For the subsidized loan, the interest is paid by
the Federal government until repayment begins, and for the unsubsidized the student is responsible for
the interest while attending school and during the grace period. There is a minimum repayment of $50 per
month.
The interest rate is a variable rate.
Parent Loans for Undergraduate Students: These loans are awarded through participating banks. An origi-
nation fee of 4% is deducted by the lender for processing the student loans.
The maximum loan amount is price of tuition per academic year. Any income may qualify for this loan.
Approval is based on lending institution's requirements.
Repayment begins 60 days after loan is disbursed to the parent. There is a minimum repayment of $50 per
month.
The interest rate is a variable rate.
*Note: It must be made extremely clear to all who do qualify for Title IV Loans that these are indeed loans
from the U.S. government and must be repaid per the terms of the loan. If a student should withdraw at
any time during the scheduled school term, the refund policies set forth shall apply, and in no way does
withdrawal of any kind release the student from their obligation to pay the school for all scheduled atten-
dance or from repayment of borrowed monies.
Scholarships
The First Institute Inc. Scholarship Fund Award is dedicated to the promotion of professionalism in massage
and the health care industry fields and provides scholarships for training in those fields being offered at
First Institute Inc. Career Training Centers. The fund is offering $1,000 scholarships to the most qualified
recent high school graduates who enroll at First Institute Inc. for the current academic year.
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Scholarship Requirements:
• Applicant must provide proof of graduation or pending graduation from a Senior high school for the
current school year.
• Applicant must have a 2.0 grade point average (GPA) on a 4.0 scale. Transcripts from the last or current
year must be included.
• A statement from at least one educator/counselor attesting to the applicant’s dedication and interest
in the massage or health care industry.
• Applicant must submit a minimum 500-word essay entitled “Why I Want To Be In The
Healthcare/Massage Field And The Rewards I Expect To Receive.”
• Applicant must be a U.S. citizen.
• All admission requirements of First Institute Inc. career training must be met.
• Completed applications containing all requirements for a scholarship are judged by the President,
Executive Director and/or Director of Admissions of First Institute Inc. to determine scholarship recipients.
• There may be multiple scholarships awarded in each academic year.
Applications and documentation must be received no later than two weeks prior to start date of chosen
program.
Cancellation, Withdrawals and Refunds
First Institute Inc. provides the student with the right to cancel this agreement, withdraw from school and
receive a refund based upon the following Illinois State Board of Education’s refund policy, ACCET’s
refund policy or the Department of Education’s policy, whichever is more lenient to the student. Refunds
are based on each term of enrollment.
ISBE: When notice of cancellation is given before midnight of the fifth (5th) business day after the date of
enrollment but prior to the first day of class, all application-registration fees, tuition and any other charges
shall be refunded to the student. When notice of cancellation is given after midnight of the fifth (5th)
business day following acceptance but prior to the close of business on the student’s first day of class
attendance, the school may retain no more than the application-registration fee, which may not exceed
$100 or 50 percent of the cost of tuition, whichever is less.
When notice of cancellation is given after the student’s completion of the first day of class attendance,
but prior to the student’s completion of 5 percent of the course of instruction, the school may retain the
application-registration fee, an amount not to exceed 10 percent of the tuition and other instructional
charges or $300, whichever is less and, subject to the limitations of paragraph 12 of the Section, the cost
of any books or materials which have been provided by the school.
When a student has completed in excess of 5 percent of the term of instruction, but within the first four
weeks of classes, the school shall refund 80 percent of tuition. During the first 25 percent of the term, the
school shall refund at least 55 percent of the tuition. During the second 25 percent of the term, the school
shall refund at least 30 percent of the tuition. In cases of withdrawal after 50 percent of the term, the
school may commit the student to the remaining obligation of tuition.
A student who, on personal initiative and without solicitation enrolls, starts and completes a course of
instruction before midnight of the fifth business day after the enrollment agreement is signed, is not
subject to the cancellation provision of this section.
ACCET: If a student never attends class, all refunds due will be made within 45 calendar days of the first
scheduled day of class or the date of cancellation, whichever is earlier. An enrolled student refund due
will be calculated using the last date of attendance (LDA) and be paid within 45 calendar days from the
documented date of determination (DOD). The date of determination is the date the student gives
written or verbal notice of withdrawal to the institution, or the date the institution terminates the student.
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If an applicant accepted by the institution cancels prior to the start of scheduled classes or never attends
class (no show), the institution will refund all monies paid, less a maximum application/registration fee of
$100.
When notice of cancellation is given during the first week of classes, tuition charges withheld will not
exceed 10 percent of the stated tuition up to a maximum of $500. After the first week and through 50
percent of the term, tuition charges retained will not exceed a pro rata portion of tuition for the term, plus
10 percent of the unearned tuition for the term that was not completed. After 50 percent of the term is
completed, the institution may retain the full tuition.
With respect to students receiving Title IV funds, the student’s refund is based on Title IV funds earned
while attending school. This policy states that each payment period (12 or 17 quarter credits) will be
evaluated. If you withdraw during a payment period, before reaching 60 percent, you only pay for the
percentage of Title IV money earned.
All prospective students not accepted into a program, enrolled in a course that is canceled by the
school, or cancel their classes prior to their start date will receive a refund of all tuition,
application/registration and other charges paid, within thirty 30 calendar days.
An application/registration fee shall be chargeable at initial enrollment and shall not exceed $100 or 50
percent of the cost of tuition, whichever is less.
Deposits or down payments shall become part of the tuition.
NOTE: A student may give notice of cancellation to the school in writing. The explained or unexplained
absence of a student from school for more than 15 calendar days constitutes constructive notice of can-
cellation to the school.
For purposes of cancellation, the date is the last day of attendance and any refund will be calculated
from this date. Refunds will be disbursed within 30 days of the notice of withdrawal to either the student or
in the case of Title IV monies, the appropriate lender.
The school shall mail a written acknowledgement of a student’s cancellation or written withdrawal to the
student within 15 calendar days of the postmark date of notification. Such written acknowledgement is
not necessary if a refund has been mailed to the student within 15 calendar days.
A school shall refund all monies paid to it in any of the following circumstances:
A) The school did not provide the prospective student with a copy of the student’s valid
enrollment agreement and a current catalog or bulletin.
B) The school cancels or discontinues the course of instruction in which the student has
enrolled.
C) The school fails to conduct classes on days or times scheduled, detrimentally affecting the student.
The school must refund any book and materials fees when:
A) The book and materials are returned unmarked
B) The student has provided the school with a notice of cancellation.
In the case of Title IV refunds, it is First Institute Inc.’s policy to first refund money to the FDL/FFLP Student
Loan Programs. Any monies left over will be refunded to the Pell Grant Program. At this point, any funds
left over after all monies have been refunded to the appropriate Title IV Programs will be refunded to the
student. All Title IV funds will be refunded to the appropriate lender within 30 days of notice of withdrawal.
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CONTINUING EDUCATION
Any course offered as part of a career program may be taken through the Continuing Education Depart-
ment. Title IV financial aid is not available for any offerings in the Continuing Education Department. All
continuing education participants (or representatives from their company) can be enrolled in these
programs after interviewing with an admissions representative.
SPECIAL PROGRAM REQUIREMENTS
Massage Therapy
Massage therapy students must schedule a massage for themselves in the student clinic as part of the
enrollment process. Students are provided sheets, towels and oil for the classroom and medical scrubs for
wear during class hours and clinic internship.
Medical Documentation
Medical Assisting/Dental Assisting
Students may be required by the extern site or employer to present a current physical exam that states
your ability to perform assigned duties and proof of a TB test within the past year. Also, you may be
required to show proof of Tetanus and Hepatitis B series of shots.
Students who choose to not get a Hepatitis B shot must sign a waiver. All Dental Assisting students must
complete the Hepatitis B series shots throughout the program and provide proof of immunizations. Some
externship sites may require immunizations for measles, rubella and varicella. Medical Assisting students
must sign and adhere to the MA/DA Program Requirements form as a part of admissions.
Copies of all medical documentation and proof of immunizations are stored in a student’s file.
TRANSFER OF CREDIT
A petition for credit for prior training may be secured and must be returned to the First Institute Inc. admis-
sions office. The Executive Director or the President of First Institute Inc., along with the appropriate faculty
member, will evaluate the petition.
Official transcripts and course descriptions are required to determine applicable credit, if any, and must
be provided by the potential applicant. The credit must have been earned at an accredited institution
to be considered by First Institute Inc. A minimum grade of “C” or its equivalent is necessary.
Transfer students from outside the institution will be evaluated qualitatively only on the work completed
while in school. Students transferring from one program to another with this school will have their GPA
calculated on a cumulative basis, including all coursework attempted while at this institution.
The quantitative requirements remains 85% for all students, but the maximum time frame is based on the
number of credits the student must complete in the program.
A student must also complete at least 75 percent of the First Institute Inc. program in order to receive a
Certificate of Completion. If First Institute Inc. accepts credit for prior training, the current tuition and any
financial aid awarded will be reduced proportionally by the number of transfer credit hours accepted.
Requests for credit transfer must be made prior to beginning classroom attendance at First Institute Inc.
Additionally, First Institute Inc. does not offer any options for earning credit through examinations. Any
student wishing to transfer credits to other institutions can receive guidance or counseling by the Director
of Student Services. At the student’s request an official transcript, syllabi or course outlines will be made
available.
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Appealing Transfer of Credit Decisions
Formal appeals of decisions regarding transferring credits can only be made when ther is evidence of
factual error on the part of the administration or First Institute faculty member. Personally disagreeing with
administration or a faculty member’s professional judgment is not sufficient grounds for an appeal.
Any appeal by an applicant shall be initiated no later than one week after the formal denial notice of
transfer of credit is given. The initial step is for the applicant to consult the Executive Director and the
applicable faculty member who issued the denial. If, after consultation, the applicant wishes to pursue
the issue, the student must prepare a written rationale explaining why the decision should be overturned.
At the conclusion of the investigation, the Executive Director will issue a finding, in writing, to determine
eligibility. At that point the decision will be final.
Transferability of Credit
First Institute Inc. does not guarantee credit transfer in to or out of First Institute, Inc. Transferability is always
at the discretion of the receiving institution. At First Institute, Inc., the transfer of incoming credit is given at
the discretion of the Executive Director or the President. The certificate programs of First Institute, Inc. are
terminal in nature and are designed for the graduate’s employment upon graduation.
YOUR EDUCATION AT FIRST INSTITUTE
Academic Assistance
The school provides assistance for students experiencing academic difficulties. Instructors are available
by appointment to assist with any area of difficulty, and such students may be required to participate in
extra help sessions to maintain satisfactory enrollment.
For academic assistance to be beneficial, however, students must be as committed to their own success
as the school is and take the initiative to discuss their difficulties during an appointment with their instruc-
tors and the director. Student mentors are also available on a departmental basis to assist those who are
having difficulty. The student mentor program is administered and monitored by the faculty under the
Director of Education.
Advising/Counseling
Faculty and staff attempt to have an open-door policy and try to be readily available to assist students
with any school or personal issues. If necessary, students are referred to other professional organizations
for assistance.
Student Mentoring
Students have the opportunity to both become a mentor to other students and seek help from student
mentors. First Institute Inc. believes that serving as a mentor develops teamwork and leadership skills, and
requesting help from a mentor indicates determination to succeed, allowing both parties to benefit from
the experience.
School Staff Appointments
Staff makes every effort to be readily available to any student that wishes to speak with them. Sometimes,
however, schedules do not provide for an immediate meeting. Students should be prepared to arrange
a meeting with any administrator through their instructor or via telephone. Every attempt to schedule and
conduct a meeting within the next 24 hours will be made.
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WHAT’S EXPECTED OF YOU
Attendance Requirements
First Institute understands a student’s schedule sometimes includes family and work obligations. To ensure
proper career-preparedness, however, all programs require students to attend all scheduled coursework
without interruption.
In cases where absence is unavoidable, the student must make arrangements to cover the sessions
missed in another manner, such as class notes, homework or tutoring. Excessive absences may result in the
student being placed on probation, possible dismissal or loss of financial aid. If placed on probation or
dismissed, the student is no longer eligible for financial aid.
For each term, students may only miss up to 20 percent of instructional time, and must make up all missed
work in the open lab. All make-up work must be completed prior to the last scheduled class for the term.
Unexcused lateness exceeding more than half the scheduled class time will be considered an absence
for that day.
Satisfactory Academic Progress
Students must demonstrate that they are making Satisfactory Academic Progress (SAP) toward the
successful completion of their program of study. SAP consists of both a qualitative and quantitative com-
ponent.
Grade Point Average (Qualitative Progress)
Students must maintain a minimum cumulative grade point average (GPA) of 2.00.
Clock Hour Completion Ratio (Quantitative Progress)
The student is required to make quantitative progress toward program completion. Students must be
making satisfactory academic progress, a student must attend at least 85% of the scheduled class hours
on a cumulative basis during each evaluation period, please refer to evaluation periods in Satisfactory
Academic Progress Review. This means that students must earn a passing grade (A, B, or C) in 85% of the
clock hours attempted in each review period. Incomplete grades are not given; a student must repeat
any classes in which they earn less than a 70% average.
Credit Hour Completion Ratio (Quantitative Progress)
The student is required to make quantitative progress toward program completion. Students must be
making satisfactory academic progress, a student must attend at least 80% of the scheduled class hours
on a cumulative basis during each evaluation period, please refer to evaluation periods in Satisfactory
Academic Progress Review. This means that students must earn a passing grade in 80% of the clock hours
attempted in each review period. Incomplete grades are not given; a student must repeat any classes
in which they earn less than a 70% average.
Maximum Time Frame
Students must complete their academic program with 150% of the published length of their program as
expressed in clock hours. This is the definition of maximum time frame (MTF). The Medical Assistant
program and the Dental Assistant program are both 36 credit length courses and must be completed
within 54 attempted credits. The Massage Therapy program, clock hour program, is 34 weeks in length,
must be completed within 51 calendar weeks. Time spent on an approved leave of absence is not
counted against the maximum time frame. Students exceeding the maximum time frame are no longer
eligible to receive financial aid or continue academically barring an explanation of any mitigating
circumstances or factors that have prevented the students from attaining SAP standards; a discussion of
steps with the student will take to improve their academic standing; and an academic plan developed
in consultation with the Director of Student Services that, if followed, will ensure the student is able to meet
the SAP standards by the end of the program.
10
Satisfactory Academic Progress Review
The institute’s programs, Medical Assistant and Dental Assistant, are both 36 quarter credits, divided into
three modules of 12 quarter credits each. At the end of each module all students are evaluated for satis-
factory academic progress.
First Institute’s Massage Therapy program is 33 quarter credits, at the end of 340 hours (17 quarter credits)
and 17 weeks for the Massage Therapy program students are evaluated for satisfactory academic prog-
ress.
Students who meet the institute’s standards for both qualitative progress (GPA) and quantitative progress
are determined to be making SAP.
Students who do not meet the institute’s standards for either qualitative or quantitative progress are not
making SAP, are placed on financial aid warning or financial aid probation are receive notification form
the Student Services Department of their SAP status.
In conducting this review, the institute takes into consideration:
No Starts: Students in weeks 1 and 2 of the start of the program appears as a DROP on the transcript, but
are not counted as clock hours attempted and do not affect the GPA.
Repeated Courses: Students who repeat a course have their GPA recalculated to include only the high-
est grade received for the course. Therefore, after successful completion of a repeated course, only the
quantitative SAP measurement is affected adversely.
Transfer Clock Hours: Transfer clock hours that have been awarded are included in the calculation of
click hours attempted and earned, but do not affect the GPA.
Academic Financial Aid Warning
If a credit hour student fails to maintain the required academic progress at the end of any term, s/he will
be placed on a financial aid warning for the next term. Students will be notified in writing when they are
placed on a warning and the steps necessary to be removed from the warning status. The student
remains eligible for financial aid while on a financial aid warning.
If a clock hour student fails to meet the cumulative 85% attendance or 70% grade average for any evalu-
ation period, or both, s/he will be placed on Academic Financial Aid Probation, please see below for
further details.
Students on a financial aid warning status are expected to take corrective action in order to meet SAP
standards by the next SAP review period. A meeting with the Director of Student Services will be required
in order to develop a academic plan. Students who meet the SAP standards at the next SAP review have
the financial aid warning lifted. Students who do not meet the SAP standards at the next SAP review are
placed on academic financial aid probation.
Academic Financial Aid Probation
Credit hour students who do not meet SAP standards at the end of the financial aid warning period are
placed on financial aid probation. Students will be notified in writing when they are placed on probation
and the steps necessary to be removed from probationary status. Students who are on financial aid
probation are not eligible to receive financial aid funds, unless they file an appeal of their SAP status and
that appeal is approved, please see Academic Appeal Process.
11
Clock hour students who fail to meet the cumulative 85% attendance or 70% grade point average, or
both, will be placed on probation for the next evaluation period. Students will be notified in writing when
they are placed on probation and the steps necessary to be removed from probationary status. Students
who are on financial aid probation are not eligible to receive financial aid funds, unless they file an
appeal of their SAP status and that appeal is approved, for further details please see Academic Appeal
Process. The institution will notify a student by certified mail if s/he is being administratively withdrawn for
unsatisfactory academic progress.
Academic Appeal Process
The appeal of SAP status must be filed within five calendar days of receiving notification of being on
financial aid probation. The Appeals Committee composed of the Associate Executive Director, the
Director of Education, and the Director of Financial Aid all will examine all appeals. This appeal must
include: an explanation of any mitigating circumstances or factors that have prevented the student from
attaining SAP standards; a discussion of steps the student will take to improve their academic standing;
and an academic plan developed in consultation with the Director of Student Services that, if followed,
will ensure the student is able to meet the SAP standards by the end of the program.
The appeal of SAP status is reviewed by the Appeals Committee. Students receive written notification of
the outcome of their appeal within five calendar days of receipt. If the appeal is approved, students may
continue to receive financial aid funds so long as they meet the conditions of the academic plan at each
SAP checkpoint thereafter until such time as SAP status is regained. If the appeal is not approved,
students are not eligible for further financial aid funds until they meet the SAP standards. The institution will
notify a student by certified mail if s/he is being administratively withdrawn for unsatisfactory academic
progress. Students should continue to attend classes and complete the course requirements while their
appeal is pending. Decisions of the Appeals Committee are final.
Reinstatement of Financial Aid
A student’s Title IV aid eligibility will be reinstated if the student prevails upon appeal, or regains satisfac-
tory academic progress status by meeting the qualitative and quantitative requirements.
Transfer and Readmitted Students
Credit hour transfer students from outside of the institute will be evaluated qualitatively only on the work
completed while at this school. Students transferring from one program to another within this school will
have their GPA calculated on a cumulative basis, including all coursework attempted while at the
institute.
The quantitative requirements remain 70% for all students, but maximum time frame is based on the
number of credits the student must complete in the current program. For example, if the student transfers
in 16 credits, and therefore must complete 20 credits in the current program the maximum time frame is
20 x 150%, or 30 attempted credits.
Clock hour program transfer students from outside the institute will be evaluated qualitatively only on the
work completed while at the institute.
The maximum time frame is reduced for transfer students, based upon the remaining length of the
program in which they enroll. For example, If the student transfers in 550 hours, and therefore must com-
plete 950 hours at the institute (950/25 hours per week – 38 weeks), the maximum time frame is 38 weeks
x 150% or 57 weeks.
Class Conduct
Mature behavior and conduct consistent with the highest business standards are expected of each
student. The school reserves the right to dismiss or suspend a student whose conduct is regarded as unsat-
isfactory and who engages in harmful activity including but not limited to: equipment sabotage, cheat-
ing, dishonesty, plagiarism, failure to adhere to school rules and regulations, disruptive behavior, destruc-
tion or theft of school property, activity which infringes on the rights of others, and/or possession or con-
sumption of alcoholic beverages or illegal drugs on any part of the school property.
12
The instructor will place the student on probation for no less than one week and no more than two weeks,
and advise the Director, who will counsel the student. At the conclusion of the probationary period,
should no improvement occur, the instructor may request the director to formally dismiss the student. All
student dismissals are reviewed by the Executive Director, and final decisions are made by the Executive
Director based on the recommendation of the staff. Any student loading software on school computers
that is not authorized by the Executive Director in writing will be expelled from school.
Inclement Weather
Due to inclement weather or other emergency situations, it may be necessary to cancel classes. Friday’s
schedule will be adjusted to accommodate the missed classes.
ACADEMIC POLICIES
Grading
Students are informed of their academic progress at the completion of each course. Students have the
right to access their files at any time during enrollment. Grades are based on a final exam given at the
end of each course.
Course grades are based on the following:
100–90% 4.0 = A EXCELLENT
89–80% 3.0 = B GOOD
79–70% 2.0 = C SATISFACTORY
69–60% 1.0 = D UNSATISFACTORY
59–0% 0=F FAILURE
PASS =P PASS
FAIL =F FAIL
If a student receives an incomplete or a failing grade for any course, the student has five school days to
make up the work/test. The average of the two grades will determine the final grade for the course. If the
student receives a failing grade after retaking the test, the student must retake the course and the new
repeated course grade will be used in the overall GPA.
If a student misses an exam, the student must take the exam on the next scheduled class date or receive
a failing grade for exam. In addition, if a student misses an exam they will automatically lose one grade
level for said exam unless they have a valid excuse for missing the test. Valid excuses include a doctor’s
note, death in family (with documentation) or other documented event.
Exit Interviews
Students receiving federal financial aid will be required to participate in a standard exit interview with the
Financial Aid Office to review the terms of their financial aid loan, if any, as well as the repayment sched-
ule, deferment options and other related matters. This interview is a requirement for graduation.
Also at this time, an additional exit interview will be scheduled with the Student Services Department.
Whether the student elects to participate in or waive placement privileges, this exit interview is essential
in explaining First Institute Inc.’s Student Tracking and Assessment System, and the role each student will
play in it throughout the coming year. This interview is also a requirement for graduation.
Graduation Requirements
Students will be awarded a Certificate of Completion upon successfully completing all requirements and
courses of their chosen program, in addition to finalizing all payments to First Institute Inc. and attending
the required exit interviews. Students must also have a final GPA of 2.0 and attend at least 80 percent of
the eligible hours of instruction. Student’s financial obligation must be fulfilled as a requirement of gradua-
tion.
13
SCHOOL POLICIES
Curriculum Changes
In keeping with First Institute Inc.’s sincere effort to respond immediately to the changes in industry and
the work place, we reserve the right to make modifications in the course content and the structure of the
curriculum at any time upon receipt of approval from the accrediting agency.
Leaves of Absence
A one-time leave of absence may be granted for acceptable and unavoidable reasons. Such requests
are subject to final approval by the Executive Director.
A leave of absence shall be reasonable in duration and shall not exceed the greater of 90 days. All leaves
of absence must be requested in writing before the beginning date of the leave of absence. The student
must date and sign the request along with a reason for the leave and attesting to understanding the
procedures and implications for returning or failing to return to his/her course of study.
The leave must also be signed by school personnel, and placed in the student’s file within one week of
the beginning of such leave of absence. Upon return the student understands they will be reinstated into
the next appropriate course, and a new completion date will be established.
If the student fails to return by the end of the leave of absence, the student will be withdrawn from the
program. A refund is calculated at that time, including a return to Title IV (federal financial aid) calcula-
tion. First Institute will not request any additional charges as a result of the leave of absence.
An approved leave of absence may be extended for an additional period of time provided that the
extension meets all the above requirements, and the total length of time does not exceed the 90 days.
Student Grievance
Should any student have a grievance (unresolved complaint) about status, grades, records, faculty or
other, the normal recourse is for the student to consult with their instructor first then the Director of Educa-
tion if still unresolved.
In the event a satisfactory resolution is not achieved at this level, the student’s case may be presented for
further review to the Executive Director and/or President. First Institute Inc. will make every effort to satisfy
student issues within reason.
If at this point the issue is still not resolved, the students may register with the Illinois State Board of Educa-
tion or Accrediting Council for Continuing Education and Training by sending a letter to either of the
following addresses:
Illinois State Board of Education ACCET
Private Business and Vocational School Unit Complaint Administrator
100 West Randolph, 14th Floor 1722 N Street NW
Chicago, Il 60601 Washington, DC 20036
(312) 814-3517 (202) 955-1113
A directory of ACCET Title IV eligible institutions is available from First Institute, Inc. upon request.
Dress Code
Upon enrollment, First Institute, Inc. provides its students with two sets of scrubs. Students are expected to
wear scrubs to class on their scheduled days.
To best prepare students for their careers, First Institute requires each student to wear appropriate closed
toe, lace up tennis shoes to their classes, labs, clinical and externship site.
14
Copyright and Infringement Policy
First Institute Inc. complies with all copyright laws, and strictly prohibits the illegal copying of copyrighted
texts, publications, documents, works of art, music and computer software.
Federal copyright law allows a specific amount of text copying for educational purposes, and so instruc-
tors may use portions of texts for overhead transparencies to support lectures, or as handouts to illustrate
certain knowledge or skills. An entire text or work, however, may not be copied without the written
approval of the publisher.
Teachers and students consistently look for interesting and relevant material to use in class instruction and
completing assignments. While supplementing the core textbooks with other materials is useful, the follow-
ing guidelines must be observed when using copyrighted materials:
Teachers and students are allowed to make single copies of the following for their own use in research or
classroom preparation:
• A chapter from a book
• An article from a periodical or newspaper
• A short story, essay or short poem
• A chart, diagram, drawing, cartoon or picture
Teachers and students are permitted to make multiple copies of some copyrighted material for use in the
classroom. However, the material copied for use in the classroom must not exceed one copy per student
and must meet the tests of brevity, spontaneity and cumulative effect.
Brevity refers to the amount of material copied:
• A complete poem if it is less than 250 words in total length
• An excerpt from a longer poem not to exceed 250 words
• A complete article, story, or essay of less than 2,500 words
• An excerpt from a written work not to exceed 1,000 words or 10 percent of the total work
• One chart, diagram, cartoon, or picture per book or periodical
Spontaneity refers to a situation where there is insufficient time to obtain permission if maximum instruc-
tional effectiveness of the material is to be achieved.
Cumulative effect refers to the total use and impact of the copied material, meaning the material must
be for only one course in the school. No more than one poem, article or story from the author may be
copied, and no more than three from the same collective work or periodical. In addition, there should be
no more than nine instances of multiple copying for any one class during the term.
Students and teachers will not make unauthorized copies of copyrighted material on or using the school’s
computer systems, networks or storage media. Users will not store unauthorized copies of copyrighted
works using the school’s systems, networks and/or storage media. Teachers and students should not
download, upload, transmit, make available or otherwise distribute copyrighted material without authori-
zation using the school’s computer systems, networks, Internet access or storage media.
First Institute Inc. reserves the right to monitor its computer systems, networks and storage media for com-
pliance with this policy, at any time without notice and with or without cause. Additionally, the school
reserves the right to delete from its computer systems and storage media, or restrict access to, any seem-
ingly unauthorized copies of copyrighted materials found at any time and without notice.
Staff and students who violate this policy are subject to disciplinary action as appropriate under the
circumstances. Such disciplinary action may include suspension, termination, expulsion and other legal
actions of a civil or criminal nature.
15
Video/Audio Taping
Because of the interactive nature of training at First Institute Inc., video or audio taping of any activities,
classroom or otherwise, is prohibited without written authorization of all students present at the time and
First Institute Inc. management and the presenting instructor.
Sexual Harassment
First Institute Inc. does not tolerate sexual harassment by any student, employee or vendor. Disciplinary
action will be taken, including termination for any employee and dismissal for any student who sexually
harasses another individual. Sexual harassment is in part defined as the following:
1. Unwelcome verbal or physical conduct of a sexual nature, whether at work or off premises, if offensive
to a reasonable person.
2. Making submission to or rejection of such verbal or physical conduct the basis for employment
advancement, or any academic decisions that affect the employees and the students.
3. Creating an intimidating, hostile or offensive environment.
Smoking
Smoking is not allowed in the school. Any smoking must be done out of the building during breaks or while
at lunch only. Students must dispose of cigarette butts in the container at the entrance of the school. Not
following these rules may lead to First Institute Inc. implementing a no smoking on school grounds policy.
Drug and Alcohol Awareness
First Institute Inc. informs students, through drug awareness literature, to the problems drug and alcohol
abuse create. If students require additional information or assistance, they are referred to local agencies
specializing in substance abuse counseling. If a student is caught with illegal drugs or underage drinking
on campus, the local authorities will be notified.
Facilities
Maintaining and preserving school facilities and equipment are the obligation of all members of the
school community. First Institute Inc. expects students to treat facilities and equipment with care. Students
will be held responsible for any destruction to school property.
Housing
First Institute Inc. assumes no responsibility for housing of students. Students are encouraged to live at
home and commute if possible.
DISCIPLINARY ACTION EXPLAINED
Probation
All probationary cases are handled on an individual basis and action, whether due to grading, atten-
dance or class conduct, will be documented on a probation document acknowledged by the student,
instructor and director with recommendations, progress results and final actions taken and recorded.
The probation period is for no less than one week and not more than two weeks. If at the end of a proba-
tionary period the student fails to follow the recommendations stated on his/her probationary document,
the instructor and the director will meet with the Executive Director to review dismissal proceedings. Upon
review, the Executive Director will notify the student of the decision by certified letter.
16
Dismissal
All students are expected to maintain a satisfactory level of academic achievement, conduct them-
selves as responsible adults and attend classes regularly. The school reserves the right to dismiss any
student who:
1. Fails to maintain satisfactory academic progress.
2. Exhibits conduct that is found by the administration to be detrimental to the individual, other students,
the community or the school.
3. Fails to meet attendance requirements.
4. Fails to meet financial obligations to the school as agreed upon.
5. Deliberately sabotages equipment or loads software not authorized by the school in writing.
6. Any unauthorized use of the Internet for personal use or exploring sexually explicit sites.
If a student is dismissed from First Institute Inc., all financial aid is canceled and a refund is issued based on
refund policy. If the student re-enrolls, the student can reapply for financial aid.
Appeal and Reinstatement Policy
Students have the right to appeal dismissal decisions made by the school administration by submitting a
written request within five days of dismissal to the school Director describing any mitigating circumstances
or conditions that warrant special considerations.
The school Director will contact the student within five days of receipt of appeal. If the appeal is
accepted, the student may be reinstated according to special terms and conditions stipulated by the
school Director. Upon reinstatement, students can reapply for financial aid.
STUDENT AMENITIES
Courtesy Computer Time
Some students may require additional work and practice with the computer outside the regularly sched-
uled training sessions. Students will be permitted to do so based on availability of a computer and only at
the approval of a school administrator. Students must understand that an instructor may or may not be
available for assistance during this time.
The Internet is only intended for job search use, not for personal e-mail or chat rooms. Exploring sites with
explicit sexual content is grounds for immediate dismissal of the student from their chosen program.
Career Services Assistance
First Institute, Inc. will assist any graduate, regardless of the date of graduation, with their career search-
ing. Counseling and instruction in resume preparation, job applications, interviews and assistance in
securing full-time employment are provided. The Career Services department offers students an active
career search service, and every avenue is pursued to assist graduates in obtaining training-related
employment.
Throughout the year, part-time and permanent employment opportunities are posted.
Communication with employers is made each term by First Institute Inc. staff, ensuring that training is
current and graduates are able to meet the requirements of the careers they are pursuing.
Additionally, employers regularly visit the school, thereby strengthening the institution’s standing in the
business community and creating additional employment opportunity for graduates.
17
While it is impossible for First Institute Inc. to guarantee any student a job, the Career Services department
does contact prospective employers throughout Illinois and advise them of the student body’s abilities
and availability. Career Services is always available for guidance and counseling.
Prior to graduation, each student will attend a “mock” interview conducted by the instructor, career
services, or by fellow classmates supervised by the instructor. During this interview, the student will learn
some helpful tips on interview techniques.
There are no placement services provided to students enrolled through the Continuing Education Depart-
ment.
Student Common Areas
First Institute Inc. provides space for students to relax and study, as well as eat and drink. Vending
machines are conveniently located for purchasing snacks and refreshments. All students are asked to
treat common areas as they would their place of employment, and keep the areas clean. There is abso-
lutely no eating or drinking in any of the classrooms at First Institute Inc.
Parking
Parking is available at 790 McHenry Ave. for students who are in the 2nd and/or 3rd terms of their
programs. Parking passes for this lot will be distributed as spots become available. Passes must be visible
in each vehicle. Vehicles with passes will remain on a first come, first serve basis as space allows.
The spaces located in the southeast corner of the parking lot are reserved for prospective students only.
Vehicles parked here illegally will be subject to towing.
New students are required to park at the Prince of Peace Lutheran Church, located at 932 S. McHenry
Ave, Crystal Lake, Illinois.
Student Messages
First Institute Inc. staff will take messages on behalf of students and deliver them during scheduled breaks.
In a case of an extreme emergency, staff will notify a student while they are in class.
Visitors
First Institute Inc. welcomes visitors. All students are encouraged to invite parents, friends and relatives to
the school to visit at any time. Staff will make themselves available to answer questions as they arise.
If you have friends who may be interested in attending First Institute Inc., we hope that you will show them
the facilities and introduce them to the staff. We encourage you to let your instructor(s) know when you
plan on bringing guests to the school.
Copies of Transcripts
Students receive a Certificate of Completion at graduation. If a student requires a copy of their transcript,
First Institute Inc. makes one copy available free of charge.
By request, additional transcripts are available for a $10 fee. Only one certificate is issued for each gradu-
ate. Current students may have access to their academic files for review. Past graduates can request a
copy of their transcripts. Requested transcripts will be mailed to the student within two weeks of date of
request. Student files will only be released for purposes of employment, or if requested by the student.
18
First Institute
CAREER PROGRAMS
19
Medical Assisting
OBJECTIVES
Graduates of the Medical Assistant program will have the skills necessary
to aid the physician and other medical personnel as they examine and
treat patients. Medical Assistants perform office administrative tasks that
keep a medical office or clinic running smoothly. Upon successful
completion, students will be prepared to work in physicians' offices,
clinics, nursing homes, and health care centers as a medical secretary,
medical assistant, medical receptionist or medical office manager.
CAREER OPPORTUNITIES
Medical Assistant Medical Coder Medical Biller
Medical Records Clerk Medical Transcriptionist Patient Registration
Medical Administrative Assistant Medical Collections Insurance Verification Clerk
Insurance Referral Coordinator Medical Customer Service Provider Relations Specialist
TERM 1 CLOCK HRS QTR CREDIT
MA101 Anatomy and Physiology 1 40 hrs 2 cr.
MA102 Medical Terminology 1 40 hrs 2 cr.
MA104 Computer Billing 80 hrs 4 cr.
MA105 Medical Insurance Billing and Coding 80 hrs 4 cr.
TERM 2
MA106 Clinical Procedures 32 hrs 1.6 cr.
MA107 Anatomy and Physiology 11 40 hrs 2 cr.
MA108 Medical Terminology 11 40 hrs 2 cr.
MA111 Medical Office Procedures 80 hrs 4 cr.
MA103 Medical Law and Ethics 8 hrs 0.4 cr.
MA109 Laboratory Procedures 1 40 hrs 2 cr.
TERM3
MA110 Laboratory Procedures 11 80 hrs 4 cr.
MA112 Work Study 160 hrs 8 cr.
Total 720 hrs 36 cr.
* The above does not necessarily represent the order in which the classes are delivered.
20
MEDICAL ASSISTING COURSE OFFERINGS
Medical Law and Ethics MA103 Anatomy and Physiology I MA101
Students will learn the difference between ethics Students will learn the medical terms, pathological
and law; be able to define the components of conditions, appropriate combining forms, and
public and private law; identify areas of medical diagnostic techniques associated with the follow-
ethics of particular concern; list the AAMA code of ing body systems: skeletal systems, muscles and
ethics; define important terms such as implied con- joints, nervous system, blood and lymphatic
sent and express consent, defamation of charac- systems and the cardiovascular system.
ter, libel and slander; prepare common consent
forms; understand legally required disclosure;
Anatomy and Physiology II MA107
understand the rights of a physician in providing
treatment, as well as the rights of a patient in Students will learn the medical terms, pathological
receiving treatment. conditions, appropriate combining forms, and
diagnostic techniques associated with the follow-
Computer Billing MA104 ing body systems: respiratory system, digestive
system, endocrine system, special senses and the
Students learn the importance of patient billing urinary system.
and using Medical Manager software to produce
invoices, as well as record accounts receivable Medical Terminology I MA102
information in the computer. Students are given
hypothetical insurance billing situations, and are This in-depth course provides he student with skills
then asked to select appropriate forms, codes and necessary to interpret and understand medical
procedures to process insurance claims for optimal terminology.
reimbursement. Students also learn basic account-
ing, including balancing accounts and bank Medical Terminology II MA108
deposits. Professional development and job search This in-depth course provides he student with skills
skills are emphasized, as well as business ethics in necessary to interpret and understand medical
the workplace. terminology of the different body systems.
Medical Insurance Billing and Coding MA105
Clinical Procedures MA106
This course teaches students the process of billing,
coding and collecting insurance claims. Students Students will take and chart blood pressure, height,
will learn the different types of insurance cover- weight, temperature, pulse, and respiration, as well
age available, the types of claim forms, how to as practice patient charting using abbreviations
submit claim forms and medical coding. The and medical terminology. Students will also learn
student will define insurance terms, know coding methods of infection control, universal precautions
systems for professional services, describe the and stress the importance of asepsis and steriliza-
advantages of a standard health insurance claim tion techniques. Students will also learn the differ-
form, list common errors causing claim payment ent types of drugs available, their effects on the
delays and define the purpose of coding. The body, medication preparation, abbreviations,
student will be able to perform coding functions regulations, and systems of measurement. In addi-
necessary for completion of medical insurance tion students will learn basic first aid and handling
forms utilizing both the CPT-4 procedural code- office emergencies, acute illness and basics of a
book and the ICD-9 diagnostic codebook. healthy lifestyle.
Medical Office Procedures MA111
Students will learn how to effectively communicate
over the telephone, deal with difficult patients and
gather needed information and patient histories.
Students will also learn the job duties of an insur-
ance billing specialist, to set up patient files includ-
ing medical documentation, collections and reim-
bursement and resume building
21
MEDICAL ASSISTING COURSE OFFERINGS (continued)
Laboratory Procedures II MA110
Students will learn to assist with minor surgical
procedures, assisting with medications, and tech-
niques for drawing blood from patients using veni-
puncture techniques. Students will learn the neces-
sary steps in the processes and be expected to
pass hands-on tests in all skills at the conclusion of
the course. Areas of concentration will include
student and patient safety, as well as professional-
ism and patient satisfaction.
Work Study MA113
In this module students have the opportunity to
practice skills they have learned in their previous
coursework in a medical setting outside the class-
room. Site supervisors have the opportunity to
evaluate the students and give advice in this
hands-on practice. Students are also able to fine-
tune their communication skills and office skills in a
wide variety of settings.
NOTE: For the externship, medical assisting students
may only miss up to 10 percent of their scheduled
time. All missed time must be made up in the lab,
performing comparable skills or other assigned
work in order to meet the specific objectives
required. All make-up time must be completed
prior to the last scheduled class for the course. For
example, for a 160-hour course, 10 percent is equal
to 16 hours, meaning that a student may not miss
more than 16 hours of the externship. If at all
possible, students should contact their externship
coordinator in advance at the phone number
provided. Students who miss more than 10 hours of
clinical time may be placed on probation.
22
Massage Therapy
OBJECTIVES
Graduates of the massage therapy program learn how assess musculo-
skeletal clinical pathologies and present massage treatment methods
and techniques that address disorders of the neck, back, elbow, knee,
sciatic nerve, and shoulder, as well as carpal and tarsa tunnel
syndromes. Managing a massage practice and practicing the tech-
niques learned in a clinical setting are also covered.
CAREER OPPORTUNITIES
Massage Therapist Self Employed Massage Therapist
Clinical Massage Therapist Sports Massage Therapist
Swedish Massage Therapist Hot Stone Massage Therapist
Dance Company Massage Therapist
CLOCK HRS QTR CREDIT
MT102 Aromatherapy 20 hrs 1 cr.
MT103 Physiology 40 hrs 2 cr.
MT105 Chair Massage 12 hrs 0.6 cr.
MT106 Reflexology 20 hrs 1 cr.
MT107 Anatomy 40 hrs 2 cr.
MT108 Swedish Massage 48 hrs 2.4 cr.
MT111 Kinesiology 20 hrs 1 cr.
MT112 Sport Massage 20 hrs 1 cr.
MT114 Hot Stone Massage 20 hrs 1 cr.
MT117 Five Elements 20 hrs 1 cr.
MT125 Clinical Practical Internship Part 1 80 hrs 4 cr.
* The above does not necessarily represent the order in which the classes are delivered.
23
MASSAGE THERAPY (continued)
CLOCK HRS QTR CREDIT
MT115 Pathology 40 hrs 2 cr.
MT116 Deep Tissue Massage 36 hrs 1.8 cr.
MT119 Business Management 20 hrs 1 cr.
MT120 Therapeutic Application 24 hrs 1.2 cr.
MT121 Energetic Technique 20 hrs 1 cr.
MT122 Professional Development 12 hrs .6 cr.
MT124 Special Populations 20 hrs 1 cr.
MT126 Anatomy (O.I.A.) 48 hrs 2.4 cr.
MT127 Self Wellness 20 hrs 1 cr.
MT125 Clinical Practical Internship Part 11 80 hrs 4 cr.
Total 660 hrs 33 cr.
* The above does not necessarily represent the order in which the classes are delivered.
24
MASSAGE THERAPY PROGRAM COURSE OFFERINGS
Aromatherapy MT102 Kinesiology MT111
This course examines the practice of using essential Kinesiology is the study of movement. Students
oils to help people feel better mentally and physi- learn joint ranges of motion, as well as the lever-
cally. This class will cover the tradition of ancient action muscle groups that act upon these joints.
aromatherapy practice, as well as the many They will be able to describe the interaction of
processes used to extract essential oils from plants. agonistic, synergistic and antagonistic muscle
The class will also cover synergistic blends of differ- groups, along with how they relate to each other.
ent oils, and how to determine quality essentials oils
and products. Students will learn how to properly Sports Massage MT112
prepare and use a wide variety of major essential
Massage, used in conjunction with sports, is consid-
oils.
ered by many athletic competitors to be essential
for peak performance with minimal risk of injury.
Physiology MT103
This course provides the student with pre/post-
This course examines the various functions of the sporting event massage techniques, as well as
human body. Students will learn how the body developmental training massage methods.
works, with special emphasis on the musculoskel-
etal system. The student will also be able to explain Hot Stone Therapy MT114
the function of the body from the viewpoint of a
Hot stone massage incorporates heated basalt
massage therapist.
river stones and cooled marble stones to facilitate
a very relaxing treatment for the client and thera-
Chair Massage MT105
pist. The stones are used as tools to provide deep
Students will learn, practice and demonstrate mas- penetrating heat at specific locations on the body,
sage techniques that utilize the massage chair for which brings relief to stiff and sore muscles.
seated clients and involve the manipulation of soft
tissue and acupressure. This type of bodywork is Pathology MT115
geared toward the corporate on-site massage
This course brings the student a basic understand-
when a massage table is inconvenient.
ing of the disease process and how it affects the
body’s functions. Changes that occur due to
Reflexology MT106
growth, age, stress, (mechanical and emotional)
Massage applications are learned using reflex and organic dysfunction are covered as they
points, primarily in the feet, that correspond to relate to massage therapy. Students will be able to
other physiological systems in the body. The demonstrate a basic understanding of theories
student will learn the basic principles and tech- and causes of disease and the process of immune
niques of this relaxing and therapeutic treatment. response. They will demonstrate a basic under-
standing of dermatological, vascular and inflam-
Anatomy MT107 matory conditions that will alert them to modify
their massage technique or refer for medical con-
This basic course in human anatomy is designed to
sultation.
give the student a working anatomical vocabu-
lary. Using these terms, gross anatomical structures
Deep Tissue Massage MT116
will be identified and the integration of these struc-
tures will be examined. This study in deep tissue massage provides the
student with the skills to perform muscle redefinition
Swedish Massage MT108 by releasing stagnation, knots, and spasms that lie
deep within the muscular tissue. Techniques for
This course teaches students to perform the tech-
acute and chronic muscular conditions are also
niques involved in a complete Swedish massage,
covered.
including the use of oils. Students will be able to
explain and demonstrate the applications and the
effects of massage on the circulatory system for
relaxation and stress reduction.
25
MASSAGE THERAPY PROGRAM COURSE OFFERINGS (continued)
Five Elements MT117 Special Populations MT124
Upon completing this course, the students will be Students learn to massage those with special
familiar with the Five Elements, Yin and Yang and needs such as infants, pregnant women, the
what they represent. The Five Elements or Five elderly, terminally ill, cancer patients and people
Phases (Water, Wood, Fire, Metal, and Earth) are living with HIV/AIDS. Possible benefits will be
not “things” but descriptions of forces within the discussed as well as contraindications, cautions
universe of larger and smaller, contracting and and different types of massage for each special
expanding, interacting and cogenerating systems. need.
This system is bounded at one end by more dense
and tangible forms (Yin) and the less tangible forms
(Yang). Clinical Practice Internship Part I MT125 PT1
In the student clinic, massage therapist students
Business Management MT119
have the opportunity to practice techniques they
This course teaches students how to manage their have learned in their previous course work. Clinic
massage practice. They will learn how to effec- supervisors have the opportunity to evaluate the
tively communicate with clients and associates, student and to give further assistance in this
and will be knowledgeable in permit requirements, hands-on practice. Students are also able to fine-
record keeping, tax information, employment tune their communication skills with a wide variety
versus independent contracting, and advertising of clients. Students are required to begin clinical
methods. Professional ethics are also discussed. practice after completing their core module.
Therapuetic Applications MT120 Clinical Practice Internship Part II MT125 PT2
This course examines methods of assessing muscu- This is a continuation of Clinical Practice Internship
loskeletal clinical pathologies, and presents mas- Part I. The student will continue to practice the
sage treatment methods and techniques that techniques they have learned. In addition, fine-
address disorders of the neck, back, elbow, knee, tune their communication skills with a wide variety
sciatic nerve and shoulder, as well as carpal and of clients.
tarsal tunnel syndromes. This course is designed
specifically to teach skills that are useful when NOTE: The clinic internship is graded on a pass/fail
working with chiropractors or other licensed health basis. In order to receive a passing grade, the
care providers. student must complete 160 hours and have three
successful evaluations performed by a clinic man-
Energetic Techniques MT121 ager, supervisor or instructor. Failure to complete all
160 clinic hours and three successful evaluations
This course is designed to aid the student in the
will result in a failing grade. If for any reason a
development of energetic techniques applicable
student cannot attend clinic, it is the student’s
to the practice of massage therapy, including, Qi
responsibility to notify the clinic within 24 hours, as
Gong, energetic sensation and energetic therapy.
well as find a suitable replacement to work their
shift. Each student will receive a contact sheet to
Professional Development MT122
find a replacement. Students who do not show up
This course consists of esteem building techniques and/or fail to find a replacement will have hours
and preparation for job-search methodologies, deducted and a violation against them. If a
including resume preparation, interviewing skills student misses a scheduled work shift without a
and guidelines for seeking employment in the mas- doctor’s note or a replacement, the student’s
sage profession. cumulative hours will be reduced as follows:
Tardiness—5 hours per instance; first violation of
missing clinic—10 hours deducted; second Viola-
tion of missing clinic—15 hours deducted; third
Violation of missing clinic—25 hours deducted.
26
MASSAGE THERAPY PROGRAM MASSAGE CLINIC SCHEDULE
COURSE OFFERINGS (continued)
WEEK HOURS
1 0
Anatomy (O.I.A) MT126
1 0
This course will teach the students to locate the
bony landmarks and attachments for the major
2 2*
muscle groups. This will enable them to locate the 4 3*
origins, insertions and actions of each muscle. 5 3*
Self-Wellness MT127 6 2
This course will offer students a chance to learn 7 7
techniques for self-awareness and care for each 8 7
individual’s well being. Some techniques will
include yoga, tai-chi, meditation, and nutrition. 9 7
10 7
Certification/Licensure for Massage Therapy
11 6
Graduates of our Massage Therapy program are 12 6
eligible, upon successful completion of our 13 6
program, to sit for the national exam through the
National Certification Board for Therapeutic Mas- 14 6
sage and Bodyworks (NCBTMB). Graduates of our 15 6
program are made aware of this certification
opportunity upon enrollment into the program, 16 6
throughout the program and upon completion of 17 6
the program.
Clinical Practical Part 1 80
Upon completion of the program, graduates meet 18 5
with the Student Services Director on their last day 19 5
to discuss the paperwork and financial obligations
of the national exam and Illinois State licensure. 20 5
Once they graduate from our program, the Career 21 5
Services Director keeps in contact with them
through the 30, 60 and 90 follow-up calls to track 22 5
their progress after graduation, and to assist with 23 5
answering any questions or concerns they may 24 5
have.
25 5
Throughout the 30, 60 and 90 follow-up calls, a 26 5
preparatory seminar/class is being prepared and
planned for those graduates who elect to take the 27 5
national exam in efforts to obtain their national 28 5
certification. National exam preparatory seminar
/classes are arranged cohort by cohort. Upon
29 5
completion of the national exam preparatory 30 4
seminar / classes, the Career Services Director then 31 4
tracks the pass ratio on an individual basis along
with a bi-annual basis through review of NCBTMB 32 4
data collected and reported for state and national 33 4
pass rates.
34 4
Clinical Practical Part 2 80
* Students are required to wear blue scrubs to clinic.
* Failure to maintain required hours may result in probation and
loss of financial aid.
27
Dental Assisting
OBJECTIVES
Dental Assistants perform a variety of duties in a dental office. In the
front office they may schedule and confirm appointments, welcome
patients to the office, send bills, process payments, and inventory
supplies.
Dental Assistants also assist the dentist during the examination and treat-
ment of patients by handing required instruments to the dentist and
using suction or other instruments to keep the patients mouth clear.
Dental Assistants also prepare instrument trays and assist patients with
dental health care. Some Dental Assistants will make dental impressions, remove sutures, and apply anesthet-
ics to the gums and cavity preventatives to teeth. Dental Assistants must be reliable, work well with others and
have a good manual dexterity.
CAREER OPPORTUNITIES
Dental Assistant Dental Biller/Coder
Dental Office Manager Dental Receptionist
TERM 1 CLOCK HRS QTR CREDIT
Administrative Procedures, Oral Health,
DEN001 Endodontics - Unit 1
40 hrs 2 cr.
Administrative Procedures, Oral Health,
DEN002 Endodontics - Unit 2 40 hrs 2 cr.
DEN003 Anatomy & Morphology - Unit 1 40 hrs 2 cr.
DEN004 Anatomy & Morphology - Unit 2 40 hrs 2 cr.
DEN005 Dental Science - Unit 1 40 hrs 2 cr.
DEN006 Dental Science - Unit 2 40 hrs 2 cr.
TERM 2
DEN007 Operative & Chair Side Assisting – Unit 1 40 hrs 2 cr.
DEN008 Operative & Chair Side Assisting – Unit 2 40 hrs 2 cr.
DEN009 Dental Radiology - Unit 1 40 hrs 2 cr.
DEN010 Dental Radiology - Unit 2 40 hrs 2 cr.
DEN011 Laboratory Procedures - Unit 1 40 hrs 2 cr.
DEN012 Laboratory Procedures - Unit 2 40 hrs 2 cr.
28
DENTAL ASSISTING (continued)
TERM 3 CLOCK HRS QTR CREDIT
DEN013 Dental Specialties - Unit 1 40 hrs 2 cr.
DEN014 Dental Specialties - Unit 2 40 hrs 2 cr.
DAL010 Clinical Lab 40 hrs 2 cr.
EXT010 Externship 120 hrs 6 cr.
Total 720 hrs 36 cr.
* The above does not necessarily represent the order in which the classes are delivered. Scrubs are required for Lab Procedures.
29
DENTAL ASSISTANT COURSE OFFERINGS
Administrative Procedures, Oral Health, Dental Science - Unit 1 DEN005
Endodontics - Unit 1 DEN001
Upon completion of this course, students will be
Upon completion of this course, the student will able to describe the methods of disease transmis-
understand and be able to demonstrate various sion in the dental office and the principals of
administrative procedures, including appointment disease control. Students will be able to describe
scheduling, telephone etiquette, dental records the classifications of dental waste and proper
management, inventory control, dental specialties disposal of waste.
and ethics as it pertains to the practice of dentistry.
The assets of a professional dental assistant will be Dental Science - Unit 2 DEN006
discussed, as well as how to conduct oneself
Upon completion of this course, students will be
professionally. The student will become familiar
able to explain the effects of exposure to chemi-
with HIPAA regulations and dental office compli-
cals, methods of chemical exposure, and explain
ance, and gain certification in CPR and basic first
the purpose of MSDS. Students will also be able to
aid.
describe the parts of a prescription, describe how
drugs are administered, and identify drug sched-
Administrative Procedures, Oral Health,
ules. Students will also be able to describe dental
Endodontics - Unit 2 DEN002
emergencies, prevention, emergency equipment
Upon completion of this course the student will be and role of the dental team.
able to describe HIPAA regulations and dental
office compliance. Additionally, this course will Operative & Chair Side Assisting - Unit 1 DEN007
familiarize the student with oral health, preventive
Upon completion of this course, students will be
dentistry, the mechanics of coronal polishing and
able to understand the procedures in fourhanded
placement of dental sealants. Various tooth brush-
dentistry. Students will also be able to identify hand
ing and flossing techniques will be demonstrated.
pieces and instruments, their uses and care.
An overview of endodonotics, along with instru-
Students will be able to review medical and dental
mentation, materials, and endodontic procedures
histories and describe the steps in seating and
will be offered.
dismissing patients.
Anatomy & Morphology - Unit 1 DEN003
Operative & Chair Side Assisting - Unit 2 DEN008
Upon completion of this course, students will be
Upon completion of this course, students will be
able to identify cranial and facial bones; muscles
able to explain the use of cements and filling mate-
of mastication, facial expression, and oral cavity;
rials in restorative procedures, and describe the
salivary glands and lymph nodes; nerves of the
steps in cavity preparation. Students will also be
maxilla and the mandible; arteries and veins of the
able to explain the uses of dental dams, and their
head and neck; as well as identify the structural
advantages and contraindications.
units, body directions, and planes; and skeletal,
muscular, cardiovascular, and nervous systems.
Dental Radiology - Unit 1 DEN009
Anatomy & Morphology - Unit 2 DEN004 Students learn how to operate dental x-ray equip-
ment in this course, and will have an understanding
Upon completion of this course, students will be
of radiation safety.
able to identify the steps of embryology and histol-
ogy, as well as list the primary and permanent
Dental Radiology - Unit 2 DEN010
teeth and their function. Defining cavity classifica-
This course teaches the student to perform digital
tions and identify charting symbols are also
and film processing procedures. The student will be
covered. Students will also be able to identify
able to expose, process, mount and evaluate
methods to manage pain and anxiety, and list the
radiographs.
steps of anesthesia.
30
DENTAL ASSISTANT COURSE OFFERINGS (continued)
Laboratory Procedures - Unit 1 DEN011 NOTE: For the externship, Dental Assisting students
may only miss up to 10 percent of their scheduled
Upon completion of this course, the student will be
time. All missed time must be made up in the lab,
able to identify primary and secondary impression
performing comparable skills or other assigned
materials, and perform related techniques. The
work in order to meet the specific objectives
student will also be familiar with the theory and
required. All make-up time must be completed
practice of fixed prosthetics.
prior to the last scheduled class for the course. For
example, for a 160-hour course, 10 percent is equal
Laboratory Procedures - Unit 2 DEN012
to 16 hours, meaning that a student may not miss
This course teaches the student to identify the more than 16 hours of the externship. If at all
types and uses of provisional coverage, as well as possible, students should contact their externship
perform related techniques. The course will also coordinator in advance at the phone number
introduce the student to the theory and practice of provided. Students who miss more than 10 hours of
dental implants. clinical time may be placed on probation.
Dental Specialties - Unit 1 DEN013
Upon completion of this course, the student will
understand different specialties that the dental
assistant may work in, including the principals,
practice, procedures and instrumentation of the
following specialties: Oral and Maxillofacial
Surgery, Oral Pathology and Periodontics.
Dental Specialties - Unit 2 DEN014
In this course, students learn different specialties
that the dental assistant may work in, including the
principals, practice, procedures and instrumenta-
tion of following specialties: Orthodontics and Pedi-
atric Dentistry.
Clinical Lab DAL010
Dental Assistant students will use the skills and
knowledge they have acquired throughout the
program to train at the off site dental clinic to gain
additional experience that will enhance the
student’s preparation for externship.
Externship EXT010
Dental Assistant students will use the skills and
knowledge they have acquired throughout the
program to train at an off site dental facility to gain
additional experience.
31