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CHAPTER 7: CREDIBILITY

CREDIBILITY: A leader holds clear values and chooses to walk the talk consistently. A leader enlists followers through shared values, resulting in the achievement of a common good.

Being credible is one of the primary qualities of a leader. When we are credible, we are true to ourselves, say what we mean and mean everything that we say. When we are credible, we implicitly establish psychological contracts with our constituents, underwritten by shared values, elements more concrete than words and more solid than any legally binding or signed document. In essence, a psychological contract is one that is made up of shared purpose, loyalty, trust and commitment: loyalty to a leader or a cause, faith and trust in the leader ...

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