Peace Story #4: Notebook & Pen

Tip: Peace Story #4: Notebook & Pen

Here I narrate a real story where an officer used a pen and his notebook to calm a hysterical Japanese women who spoke little English. Demonstrates one of the many “tools” cops use everyday to be skilful with difficult people.

About the author

Dr. George J. Thompson is the President and Founder of the Verbal Judo Institute, a tactical training and management firm now based in Auburn, NY. For full details on Dr. Thompson's work and training, please visit the Verbal Judo Web Site.

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