Research: 2012 IT Perception Survey

Eric Lundquist09/30/12

How IT's Perceived by Business

Remember when the IT department was the group that saved your bacon time and again? Computer crashes that everyone was convinced wiped out precious corporate data turned into miraculous recoveries. Critical applications that suddenly stopped working were just as suddenly revived. Even the ill-conceived, snarky "reply all" email that was deleted before corporate-wide distribution. Windows upgrades, network upgrades, database upgrades, everything upgrades were handled with aplomb.

So what happened?

To find out, we surveyed IT and non-IT professionals about how IT is perceived in their companies. Some of their answers may be surprising: Our data shows a gap between IT's perception of itself as reasonably innovative and effective, and non-IT's lukewarm view. (R5511012)

Survey Name InformationWeek 2012 IT Perception SurveySurvey Date August 2012Region North AmericaNumber of Respondents 382Purpose To determine how IT is perceived in the enterprise.

3 Author's Bio4 Executive Summary5 Research Synopsis6 IT Heroes Wanted8 'More With Less' Isn't Enough10 End Run Around IT10 A Teacher’s Story12 Who’s to Blame?12 5 Next Steps to Help IT Thrive13 IT Is in Demand15 The Innovation Blitz18 Appendix27 Related Reports