Console displays "Incorrect Username/password" when the DB is down (147087)

Title

Console displays "Incorrect Username/password" when the DB is down

Description

Currently when the back end database is not available, the Foglight login page returns "Invalid username and/or password. Please try again." This message is not accurate in this scenario and complicates troubleshooting. If the login fails because of database (DB) errors, the login failure message should specify this. For example, "The login has failed. Could not connect to the Foglight database"

Sign In Required

You need to be signed in and under a current maintenance contract to view premium knowledge articles.