Gotobike obviously they are a trading company who buy from a factory in china somewhere. I deal alot with trade where I have to pay and wait for deliveries (I have been waiting for months for some kit from Miche) if you a retail customer not used to that then I can see where some of the complaints come from.

But you had the courage to buy from an eBay seller also from China? I'm confused. Your situation sounds tragic. Definitely making me think twice about HongFu. Completely shameful.

Yes, well I needed a rim to replace the current rim that was bad and have it rebuilt. Waiting for months wasn't an option, and this seller was willing to ship it ASAP from China even right up to the last minute of CNY. Which they did, had it 5 days later.

@zigDid you ask hongfu to just send you a new rim rather than demand a refund?

I ask because I have had very similar experiences, with Farsports albiet, and a UD finish delaminating and they replaced the rim and covered the shipping.

They did offer to provide a new rim. But they would never tell Paypal or myself how exactly this was going to work. They just kept telling me to drop the PP dispute and they will take care of everything. Paypal also requested how they were going to rectify the issue. But no reasonable answer ever came back from them.

You were fortunate with your situation it sounds. That is good for others to hear. Guess I had the bad side of the equation this time around.

I only wanted them to refund the cost of the 1 rim cost, not even shipping, because I did get one other rim. I think that was reasonable.

I know they are half way across the world, and I'm just telling people and want to reiterate, if you want follow up support/warranty, it isn't going to happen. Plain and simple. Buy wheels/rims from them with the assumption that is all she wrote, end of story, anything that goes wrong, your problem.

If you do want support/warranty, buy from a reputable company in the US/your part of the World. There are plenty, they will take care of you, people like Boyd etc...which I've owned his rims previously. They have fantastic support/customer service and a descent product for the price.

The real tragedy was the wheel build issue I had. I don't even want to go into that whole mess and what it cost me to fix somebody else's mistakes who built 3 wheels wrong...live and learn my friends, live and learn. Should have rebuilt my 303 FC Zipp tubies with new hubs and been done with it...haha...

Plus, I need to learn to build wheels myself. I do all of my own maintenance for everything, except wheels. It's the only mechanical thing I've never tackled...guess that it is time to learn also.

The rims/product from HongFu, or any Chinese maker have be fine. Want to make that point also. They ride good, laced up well, have been good performance-wise comparable to any other wheel I've owned. I train/race with them, no issues at all.

My post was really just a reminder/lesson to people that if you think you are going to save a buck, in the end, you might not. Just buy the wheels, and if something goes wrong, buy another wheel and just eat the cost. Or you can try what I did and hope for the best.

Even after the refund from PP, props to them for that, although it isn't what I really wanted, and the wheel rebuilding, it cost me quite a bit of money than my first set of wheels from China did. That is the real lesson. On the initial purchase, you might save money, but if there is any problems like I had, forget it. All the cost is coming out of your pocket, any savings just vanished unless you have PP back you up.

Also, I wouldn't trust any, but a few wheels from any company, big brands etc, to be correctly built out of the box from China. You should take them to a good wheel builder and have them tested for tension/true etc...before riding them. You would be surprised, even with so-called well known wheel builders in the US, how they can f-up a set of wheels. Even more money out of pocket!!

I have the Light-Bicycle 45mm wheelset, that is wide, u-shaped, and tubeless ready. I ordered them right after Christmas and got them before the end of January. I would have preferred different spokes, but took what was their default 20/24 build. I have raced the wheels twice this year so far, and they have been great. I hit a super deep pothole in the last race, and I fully expected a broken rim. Nope. Tire didn't pop either, which was a surprise. I am running Conti Supersonics 700x23, and they were a breeze to fit. With the tubeless ready rim, I am not running any rim strips. My $0.02.

I received my 23mm wide 50mm-profile wheels from Farsports yesterday, and I got black ceramic brake pads with them. Besides the fact that they weigh 40 grams for the set as opposed to 22g for the Swisstop/Sram they are replacing, the don't really brake very well, at least compared to the Kool Stops on my Ridley Cyclocrosser, on which I can do stoppied from the hoods position.

Does anyone have experieces with the Farsports black ceramic pads - do they get better? Or do I want the Farsports blue ones?

I know people on here talk about braking being "as good as alloy" but this was *far* from my experience with Farsports high-temp braking surface and the blue pads they sent. (Maybe this surface doesn't brake as well or maybe others have just had really bad alloy brake setups?). I imagine there would have been a combination that worked a little better, but the prospect of bringing the bike to a stop quickly was terrifying, especially from the hoods. I needed a lot more runway. For the most part I just adjusted behavior, started braking sooner, etc. But one doesn't always have the luxury of planning ahead. In the end, I applied the ultimate solution and switched to disc-brake carbon wheels. Now my braking is fantastic. Admittedly at some cost

A heads-up to those interested or waiting to bite the bullet: I ordered two identical sets of HongFu (aka UAM) tubulars two weeks ago and paid my 1/3 deposit—I'm the guy who determined HongFu offered the best option for a 50–60mm with a more modern U-shape in tubular. I was informed tonight they finished building them up, and that the wheels will be shipped and arrive at my place in Vancouver, Canada in a week or two.

The red-hub set is for a buddy ($60 shipping each instead of $80 each). Will hopefully have a better experience than Zigg on here (i.e. delaminating out of the box and dealing with refund run-arounds). I'll report once I get the wheelset and do a few Spring Series A races in the rain and potholes on them.

So nice that "generic" wide tubs are being made available, I'm particularly interested in the 38mm and shallower rims. "Light Bicycle" has some in 23mm width, there's of course BHS/Gigantex (although out of stock) with their 25mm wides, and HongFu's 40x27.5mm bulged. Awesome. "Unfortunately" my Yishun's are still going strong, no reason to replace them .

Is there any documented benefit from buying directly from HongFu/UAM, or even DengFu, for the 27mm wide various depth wheels? I ask because @wynkendeword (among others) seem to be going that route, but paying more than the eBay sellers which the exact same builds, etc.

Most people have been paying ~$500 plus shipping at HongFu, but __________(on eBay) sells them for $370 + shipping.

What am I missing? If anything, I would think that one would be more protected by using eBay.

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