A visitor takes photos of ancient fragments of the New Testament at a Vatican exhibit in 2012. (CNS photo/Paul Haring)

Impartiality in the media? The pope says it’s just a show. Strive instead to be a true point of reference for people, which means going out into the mix as you are with tenderness. “Personal engagement is the basis of the trustworthiness of a communicator.”

“Boldly become citizens of the digital world” without overlooking those who lack access and might be left behind.

Risk getting “bruised” by going out “to the streets” and digital highways where people are looking for healing, meaning and hope.