You can be assured that shopping with boohoo is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' section, and we'll do our best to resolve this for you.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

Cover your address label with the boohoo returns label found on the bottom right of your delivery note.

Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

Keep your certificate of postage safe as you will need this as your proof of return.

Deliveries

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

We also deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

PO Boxes � The delivery service we use for the United Arab Emirates will only be able to deliver to PO Box addresses, and cannot make deliveries to non PO Box addresses. The express delivery services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative delivery address or select the standard delivery service.

BFPO addresses - For delivery to BFPO addresses, please ensure that the delivery country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only.

Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

Depending on the value of your order, your boohoo parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of boohoo�s hands, and vary widely from country to country, so we�re unable to predict what your particular charges may be. For more accurate information, we�d suggest getting in touch with your local customs office so you�re not surprised if there are any unexpected delivery charges at your end.

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can.

UK/Republic of Ireland - Free of charge. Your free returns label will be included with your parcel.

Alternatively you can now use our FREE Collect+ service. Click here to generate your returns label and to find your nearest store.

USA, Canada, Australia, New Zealand, Europe/Rest of World - We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns centre will be included in your parcel.

Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

Keep your certificate of postage safe as you will need this as your proof of return.

Returns to the UK and Ireland are absolutely free. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'. Please return using a standard trackable service.

We're sorry, but we are unable to offer a free returns service to our international customers. Returns must be made at your own cost. You can download an address label to return your item below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'. Please return using a standard trackable service.

We aim to process your return and refund you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

We aim to process your refund as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please leave a message in the box below stating the order number and the proof of postage information on your Post Office receipt and we will look into this for you.

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3 - 5 working days for the payment to show on your account, depending on your card issuer.

We will refund the postage charge if you have cancelled your contract with us in accordance with the Distance Selling regulations. Please see our Returns Policy for more information on your cancellation rights.

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us using the following method below.

Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

Cover your address label with the boohoo returns label found on the bottom right of your delivery note.

Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

Keep your certificate of postage safe as you will need this as your proof of return.

We're sorry to hear that you've received an incorrect or faulty item. Please leave a message in the box below stating the order number, and further details of the issue. One of our customer service agents will be more than happy to look into this for you.

We're sorry to hear that you've received an incorrect or faulty item. Please contact us stating the order number, and further details of the issue. One of our customer service agents will be more than happy to look into this for you.

Payments

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

Promotions

Once you've reached the Checkout stage, enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

Products/Stock

If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.

Detailed information regarding a product, such as fabric composition and measurement details can be found in the Style Notes and Details & Care tabs on the product page. If you can't find the information you are looking for, please leave a message, including the product code, in the box below and we'll try our best to help you.

Our popular items can sell out quickly as we are all about fast fashion. You can browse our Back In Stock section to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

Our popular items can sell out quickly as we are all about fast fashion. You can browse our Back In Stock section to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? If you are unable to find what you're looking for, please leave a message in the box below with the product code and/or name and we will let you know if we will be getting more stock in your wanted item!

Technical Help

Don't worry if you've forgotten your password! Simply click the 'Forgot your password?' link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us with details of any error messages received and we will investigate further.

Firstly, make sure that you have entered the correct details by checking all of the information carefully. Contact your bank to ensure there are no problems with the card. After this, please contact us via email or the message box below and we will investigate further.

HELP & INFO

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