Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Haley Gerdes purchased $7,800 worth of high end designer bags on Bonanza.com on 7/13/2013. She was a new PayPal member who needed help setting her account up. She lied in numerous messages saying she was a lawyer who wanted to treat herself to a lot of expensive purses. I sell purses for years on Ebay and Bonanza and have a very good reputation for doing this. I am an active member of The Purse Forum where I am trusted by scores of customers. I have been with PayPal for over a decade with never having an issue like this happen.

Haley Gerdes requested I use Fedex to send the merchandise off as it is near her work. She put the address of Fedex Supply Chain Systems in Hudson Ohio as her address on PayPal, making it look like it was a residential address. Under the impression this was her home, I sent the merchandise off. [continued below]....

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..... It was insured and the store I shipped it with watched me pack the box and signed a letter stating he saw all of my high end designer bags inside the box.

Haley revealed later on Bonanza.com messages that it was her mistake that she had it sent to the Fedex Supply Chain Systems warehouse in Hudson and she thought I knew I was sending it to a Fedex location. No. I thought it was her home, always did. She apologized for not knowing how big the warehouse is (A HUGE logistics warehouse) and she thought it was a small Fedex store to pick up her packages. Anybody who buys $7,800 worth of merchandise should KNOW where they are shipping their items to. She stated she is worried they may have done something to her package as it was signed by someone else at this warehouse. She only went to pick it up the day after it was delivered.

I received an e-mail from Haley Gerdes stating she received: a blanket, a rock, a towel, and an empty shoe box, inside the package. Her e-mail was insincere and did not seem like someone who legitimately had these items delivered to her. Since that e-mail her only intention was to be refunded and not have to deal with Fedex or the insurance policy I purchased. She refused to give Fedex her information (real address or phone number) so that they could pick up the box for investigation. She called Fedex only once to lie about what she was told. I spoke to the same manager she spoke to who admitted he never said what she said. Haley Gerdes informed me that Fedex told her to open up a PayPal SNAD dispute. A SNAD dispute is an item that is significantly not as described. This was a lie. Fedex protocol is to get the box immediately to begin investigating by putting a damage/call case tag # on it.

Haley Gerdes became a person who all of a sudden had a great knowledge of PayPal's procedures even though she needed help even getting an account set up. She filed a SNAD case and due to PayPal's black and white policy, she was granted the right to a refund if she sends back the merchandise.

I opened a Fedex claim in the meantime which eventually became a dead end because they could not get the package for inspecting. They denied the claim and said the window of opportunity had passed and the box had been in too many hands by the time Haley delivered it back to me.

Haley Gerdes delivered a box back to me that was in shambles and weighed 22.35 lbs when my box sent out was 27.1 lbs. She included every item she listed in the PayPal dispute but also added two more rocks to the box and an empty phone box. I appealed PayPal's decision only to be denied within 10 minutes.

PayPal told me that the buyer sent back the exact same trash she claimed she received. I am in the middle of fighting PayPal's procedures now. PayPal agrees it looks like fraud but due to their black and white policy there is nothing they can do unless I have 100% proof that Haley received the bags. They are working with me as they do believe themselves it is fraud. PayPal has sent her name to their fraud department. Bonanza.com has suspended her from ever using the site again.

Haley Gerdes was a new member on Bonanza.com with 0 feedback, no history. A new member of PayPal aswell (though knew a lot about PayPal's procedures). She found every loophole to get away with this scheme. She has been refunded $7,800 and has kept all the merchandise. The fight is not over yet, but I feel she has to be reported.

The only information I know about her is that her name is Haley Gerdes, as she had to verify this with PayPal to be able to pay with an e-check and that she lives in the Mantua/Streetsboro region of Ohio. She is also a 19 year old girl according to google who is unemployed and not the lawyer she stated she was in Bonanza messages.

The warehouse she had her items delivered to is almost impossible to get a hold of. Fedex has closed the case. PayPal has sided with a crook. The only way to get justice is with a lawyer, a private investigator and to find out exactly what happened at this warehouse where her package was delivered to. There is no way Haley Gerdes received the package she sent back to me. Noone with a sane mind would accept a package in this condition.

I warn anyone who comes in contact with this person. She is a criminal.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Haley57 - ()

SUBMITTED: Saturday, April 05, 2014

POSTED: Saturday, April 05, 2014

Hi Sofia,

I have tried to search the internet for your information but I can't find anything specific so I am trying to get in contact with you here. I am the REAL Haley Gerdes and I would greatly appreciate you calling my personal cell at (((REDACTED))) or emailing me at haleygerdes57@gmail.com. It is very urgent, and I would greatly appreciate your response. Thank you.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.