Are you intereste​d in ADIB Cash Cover Takaful​?​​

​Q1. What is Abu Dhabi Islamic Bank Cash Cover Takaful Scheme?

A. Abu Dhabi Islamic Bank Cash Cover Takaful Scheme is a unique Takaful protection scheme for Abu Dhabi Islamic Bank’s customers to provide Takaful coverage against financial losses and emergency medical expenses in an event of an Assault or Theft/Robbery by a Third Party.

Q2. What cover does the Scheme provide?

The Scheme provides the following covers:

Cash withdrawn from Teller Counter/Services: If a customer goes to any Abu Dhabi Islamic Bank Branch in the UAE to withdraw cash from the Teller Counter/Service, and someone (Third Party) takes that withdrawn cash forcefully from the customer by the way of Assault or Theft/Robbery within a 100 meter radius of the Abu Dhabi Islamic Bank Branch then the customer will be covered for the amount of loss of cash withdrawn, subject to a maximum of AED.100,000/-, whichever is lower.

ATM Withdrawal Theft/Robbery: If a customer goes to any ATM in the UAE to withdraw cash by using his Abu Dhabi Islamic Bank Debit Card, and someone (Third Party) takes that withdrawn cash forcefully from the customer by the way of Assault or Theft/Robbery within a 100 meter radius of that ATM then the customer will be covered for the amount of loss of cash withdrawn, subject to a maximum of AED.100,000/-, whichever is lower.

Fraudulent Transactions: If someone (Third Party) makes Fraudulent Transactions on the Abu Dhabi Islamic Bank customer’s Debit Card issued by Abu Dhabi Islamic Bank by obtaining the Debit Card by the way of Assault or Theft/Robbery then the customer will be covered for the amount of loss of cash, subject to a maximum of AED.100,000/-, whichever is lower. The coverage will start from the first fraudulent transaction and will last up to 6 hours or until notified by the customer to Abu Dhabi Islamic Bank about the Theft/Robbery of the Debit Card, whichever occurs first.

Emergency Hospital Cash Benefits Following Theft or Robbery: If a customer is Inpatient (Admitted for at least an overnight stay) in a Hospital or Intensive Care Unit as recommended by a Physician due to an Injury following Theft/ Robbery then he will be reimbursed for emergency medical expenses incurred up to a maximum amount of AED.5,000/-.

Q3. What is the maximum coverage amount?

For cover a, b and c the maximum coverage amount payable will be AED.100,000/- in annual aggregate per customer per policy year, whether it is paid for one or multiple claims.

For cover d the maximum coverage amount payable will be AED.5,000/- in annual aggregate per customer per policy year, whether it is paid for one or multiple claims.

Q4. What do you mean by a third party?

A Third Party means any person, other than the customer.

Q5. Who is eligible to participate in this Scheme?

All existing and future Retail Banking customers of Abu Dhabi Is¬lamic Bank PJSC can participate in this scheme. Customers acting as representatives of companies or corporations are excluded.

Q6. Will a customer be covered at all times?

Yes a customer will be covered on a 24 hours basis in the United Arab Emirates Only.

Q7. What is the Takaful contribution for participating in this Scheme?

There is a nominal premium of AED. 15/- per month which is “less than AED. 50 fils a day” This includes the agency fee of the Abu Dhabi Islamic Bank.

Q8. Can a customer cancel his cover?

A customer may cancel his cover at any time by informing the customer service center of Abu Dhabi Islamic Bank on 600 543216.

Q9. Who is the Takaful provider for this Scheme?

Abu Dhabi National Takaful Co. PSC is the Takaful provider for this Scheme. As an Abu Dhabi Islamic Bank Customer we understand that what you want from your cover is the confidence and assurance that, if you need to make a claim, your policy will deliver. That is why we have selected Abu Dhabi National Takaful Co. PSC, our preferred Takaful Provider with a proven track record. More information about the Takaful Provider and its services is available at www.takaful.ae.

Q10. How can a customer make a claim?

A customer will be required to give a written notice of a claim to Abu Dhabi Islamic Bank, immediately but in any case not later than 7 business days after the occurrence of any loss covered under this Scheme. The customer will have a period of maximum 2 months for providing all information and evidence required by the Takaful Provider in respect of claim.

Q11. Where can a customer get more Information about Abu Dhabi Islamic Bank Cash Cover Takaful Scheme?