Does anyone else have this problem? I have a 7510 with 4.0, running on a 4.0 BES. I have PocketDay and BBWeather installed and running. Every few days I completely run out of memory and my email will disappear and my phone logs will disappear. I look at Options, Status and "File Free" shows 0, zero, nada. I reboot and get about 3 meg back. But after a few more days, it'll happen again. If I let it get down to 0 then it starts deleting emails and phone logs. Looks like a memory leak but I don't know if its coming from PocketDay, BBWeather or just my OS. Any suggestions? Thanks!

I noticed that when I was running an earlier version of 4.0. I upgraded to the latest release (rogers 4.0.0.219) and the problem disappeared. I'm not sure what the latest version for nextel/telus would be, you would have to look it up in the faq

Memory lasts approximately 16 hours before requiring a reboot. I have a BlackBerry 7510 and am running 4.0 (Nextel 4.0.0.160) and have been bleeding memory like crazy. Same problems as far as memory manager deleting messages as memory dips lower and lower, eventually reaching zero by about 7 PM. I've deleted the free versions of BBToday and BBWeather and it seems to have corrected the problem, but I still lose memory much too quickly.

cayzac, it appears you wrote this message almost two months ago. If you see this post, could you let me know how you fared with this problem?

cfjacksn
Since this post, I've gotten a 7520 and am running 4.0.0.249. The problem seems to not be a problem anymore. Isn't there a newer version of code for the 7510 also? If so, download that and see if that helps. I don't have BBToday but I do still have BBWeather. I still have PocketDay installed (awesome program btw).

AFAIK, I already have the latest O.S. in Nextel 4.0.0.160 (Platform 1.3.0.29). According to the Nextel BlackBerry web site, it's the latest version. I found that by removing some of the resident programs, most especially BBToday and BBWeather, the memory leak has diminished. It hasn't gone away entirely, but it's a bit more manageable. Unfortunately, I want to wait until Nextel offers another discount/rebate on the 7520 before I dump my 7510. Thanks for your help.

Good day all. My first post here. I am actualy experiencing this issue on many devices that I manage for my company, 4 to be exact. All four users have had their mail, contacts, all items in synced folders wiped from the BB, but not the desktop. User report:
I found that our Free File Space on the handheld was at 0 Bytes. I pulled my battery today and then put it back in. I now show free file space of 2936328 Bytes. I'll keep an eye on this to see if it goes down. My guess is that a sync process is writing a temp file or a log file and not cleaning up after itself.
I have two 6710 models, and two 7230 models, all t-mobile, all of which have the latest versions of the 4.0 handheld OS. Obviously wiping the devices and reprovisioning them works, but I am affriad that a few weeks down the road this will happen again. Is it simply a matter of staying diligent about cleaning out old items on the handheld? Is there a way to tell the handheld to get rid of older things first rather than just dumping everything? Any suggestions would be greatly appreciated. Thanks a ton!

Since you're running four BB's, I would assume you're keeping 3rd party apps off or to a minimum. From what has been discussed on this thread so far, the only common items may be the O.S. itself and BBWeather. BBWeather, BBToday, and PocketDay (I presume) are all resident programs that constantly update themselves. It's possible one of them can leak memory.

Well, this blows. This is the amount of memory I had available immediately before and after a USB sync:

Before: 994,408
After: 735,864

So, a USB sync saps memory??? Can others try this quickie experiment and let me know the results. If this proves true, I should not connect my BB to my computer until this issue is resolved or at least only use it to backup my handheld once a week.

Yeah, content compression is enabled on all the devices, and no third party apps are involved at all. Thanks also for the tip on clearing the device log...I didnt know how to do that before. Only two of them are USB (the 7230 models) the 6710's are serial. I have an open ticket with BB for this issue, hopefully they will come back with an answer. any other suggestions off the top of anyone's heads? Thanks for the replies!

Checked the memory different pre and post sync, there was a slight difference, but not as big as you experienced. I have since just re-formatted and re0loaded the OS and asked the users to clean up their tasks and other items in other folders. Im gonna just wait this out and see if it comes up again. The users are cool with this. Thanks!

How do I manage "Low Memory" on the Handheld?
Low Memory Manager begins an automatic process of removing old, static items from flash memory This allows new information to be stored when a BlackBerry Wireless Handheld™ runs out of the available memory. Low Memory Manager is invoked when the File Free field displays 0 bytes. Flash memory stores user data for handheld applications, such as: Messages, Calendar, Address Book, Tasks and MemoPad. Memory is freed by deleting the data structures listed below in order of deletion.
-Remote Address Lookup requests
-Browser cache
-Old attachment data
-Old calendar entries
-Old messages
If memory cannot be recycled by deleting these data structures, then the Low Memory Manager process ends.

Note: Calendar entries and emails deleted by the Low Memory Management are not reconciled back to the mail system.
The File Free field displays memory available for data storage. The File Total field displays remaining storage space, after loading the radio and operating system software as well as the overhead.
To view the File Free and the File Total fields on the handheld:
Go to Options > Status > File Free.

So...I am lead to believe that this is a service on the devices that is doing this, and in effect, not an issue with the server or anything else...does this sound right to you all?

I called RIM to verify this, and they confirmed. So there isnt a problem that can be fixed, so to speak. This issue is pointing towards user use rather than a server-born issue or something wrong with the software or anything like that.

my users are gonna just have to learn to clean their stuff up!
Any other suggestions from anyone else out there?

Is an established part of the operating system. It's designed to ensure that the BlackBerry is at least useable as a phone/email device. My problem is that this is more of a recent thing. I've never had a problem with zero memory before. Even when I installed 4.0 on the BB and my BES upgraded to 4.0 Enterprise Server, I never had a problem. Only recently, have I experienced this issue. Not long after the BES was upgraded to the latest service pack, I noticed the zero memory problem. I still suspect either faulty software, or a memory leak caused by wireless/USB sync.

I also think the "auto more" feature is adding to the problem when enabled. I had my users turn this off. This can only be a good thing....it will ensure that all messages received are either of equal or lesser value to each other, except for when the user manually requests for more.

Hi there!
I am experiencing the same problems... The memory loses roundabout 100KB per day, and the only 3rd-Party Apps, I have installed are: Notifire and Blackberry Messenger and the Orange theme... I installed all of them around the time, where the problem began, but uninstalling them didn´t help...
I use a 7230 with the latest vodafone-germany OS (4.0.0.188)...

I'm also seeing this issue on my 7320. I don't have any additional software on the device but i'm seeing memory drop day after day.
- calendar dates, emails, addresses are all at low levels (less than 100 each)

I have the most current 'OS' 4.0.0.185 on the device and the desktop software is also current (T-Mobile site)

My thought is this has to do with the sync process.

Here's an example. Connected device to computer and brought up the Blackberry backup/restore program going to the 'advanced' panel. While viewing the advanced screen you'll see backup data on the left and the device's current data on the right. Note your total memory at the top right of the advance screen. Now hit the 'Refresh' key. You should see the device memory drop. Repeated 'Refreshes' lead to more memory going away. This memory does not come back with a completed sync. I've replicated this on 3 devices using 4.0 - other two were not 7320.

Talked with T-Mobile and RIM about this. RIM was able to recreate the issue on a 7320 using 4.0 software.

The temp fix (at least for my device) is removing the batt. At this point all 'missing memory' is returned.