6 Suggested Answers

"NO DATA"/"FORMAT ERROR" may appear and the tracks cannot be played when formatting the unit in Windows explorer and transferring tracks from SonicSatge. In this case, format by MENU of the unit and transfer tracks again.

I have posted a solution for this problem here.It seems you are not the only one with this problem.If you have questions about it, or encounter other problems, feel free to post a comment on this question.

Ok, I suggest you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds.

If that doesn't work, I'd suggest that you format your player or repair it using Philips songbird or device manager. If your model number starts with SA1..... your player supports device manager. If it starts with SA2.... then it uses Philips Songbird. You can install them from the CD that came with your player or download it from Philips support site. www.philips.com/support

* Contents may be removed by using this function. So make sure to back up your contents.

Repair using Songbird: Launch Songbird and then connect your player to your computer. Select "Repair" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

Repair using Device manager:Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

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i think i have a different version of zen but hopefully it'll work for you. i held down the power button and pokes the reset button with a pen tip for about 5 seconds and it finially turnned off! i've had alot of problems with the zen and it sorta happens alot and most times you need to do different things but the same problem usually doesnt come bk. good luck

I work for Coby technical support. Our customer service phone number is 1-800-727-3592.

If the unit is no longer turning on, unfortunately, it needs to be replaced. The unit can not be fixed. The warranty is 90 days from the date of purchase. You would need the receipt in order to receive a warranty replacement.

If you feel this solution doesn't deserve a good rating, please let me know why so that I may better assist you. If there is anything more I can do to help, I will!

There could be a damage or corrupted file in the sansa clip. I suggest to reformat the player. To reformat the player. First turn off the player. Then slide the power switch down it will be showing red, now press and hold the center or the middle button on the player while connecting the player to the computer. It will be detected as a drive on your computer, now right click on it and choose FORMAT, make sure the file system is FAT32 then click start to continue formatting the player. This will erase or remove all the songs on your player but this will fix the problem that you are having

I work for Coby technical support. Our customer service phone number is 1-800-727-3592.

If
the unit is not staying on, unfortunately, it needs to be
replaced. The unit can not be fixed. The warranty is 90 days from the
date of purchase. You would need the receipt in order to receive a
warranty replacement.

If you feel this solution doesn't
deserve a good rating, please let me know why so that I may better
assist you. If there is anything more I can do to help, I will!

Try formatting the player in MSC mode (SETTINGS>USB MODE>MSC) in the My Computer window. Then after it has been formatted try updating the firmware of the player. Notify me if you want steps on how to update the firmware of the player. :D