Law firm Norton Rose Fulbright provides staff with anytime access to their total reward statements (TRS) through its reward and benefits platform.

The organisation introduced the benefits platform, provided by Thomsons Online Benefits, in January 2016. Employees can make their flexible benefits selections through the portal, as well as access other elements of the reward package, such as the organisation’s health and wellbeing calendar. TRS can be viewed on the portal at any time and are automatically updated in line with an employee’s benefit choices.

Norton Rose Fulbright utilised a range of digital and offline channels to communicate the launch of the portal and online TRS, using specific reward and benefits branding developed by its in-house team and Thomsons Online Benefits. The organisation also invited providers on site for a benefits fair, and had live demonstrations of the portal up on screens to show staff how it worked.

The law firm has achieved strong engagement with the portal; 400 employees logged in within the first hour of its launch, says Vicky Rose, head of reward, wellbeing and global mobility at Norton Rose Fulbright.

In June 2017,the organisation further enhanced ease of access to TRS by bringing it to the forefront of the portal. It is now the first thing employees see when they log on to make a benefits selection. “The total reward statement is always there and available for [employees] to click into and download,” explains Rose.

The organisation, which employs around 900 members of staff, is innovating further by communicating salary reviews through the portal for the first time this year. Following discussions with their manager, staff will be encouraged to log on to the benefits portal to see how their salary review is reflected in their TRS.

The salary reviews were communicated at the end of June 2017, but email communications were issued prior to this to inform employees about the change and to allow them the opportunity to ensure they were able to log on to the portal and knew how to access the information. “That in itself is going to drive engagement because it’s going to make [employees] go on to the system to do that,” adds Rose.