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Bank of America online banking down most of the day; branches, ATMs unaffected [Updated]

March 1, 2011 | 2:34
pm

Bank of America's online banking services have been down most of the day, and its mobile apps were having problems earlier too.

But though BofA's mobile apps are back up and running, banking through the main website is still unavailable, said Tara Burke, a bank spokeswoman.

"We've been experiencing some intermittent service disruption throughout the day," Burke said. "This is not the result of any hacking or malware or anything like that. This is not an attack on Bank of America."

The blame for BofA's online banking outage falls squarely on some routine updates to the bank's software systems over the weekend, she said.

"This was the result of some weekend service updates, and for proprietary reasons we won't get into the details of what that entails," Burke said.

"No customer data has been affected or lost or anything and no branch locations or ATMs or other types of banking have been affected by this disruption either."

Bank of America has been working all day to get the problems fixed and online banking services restored, but as of now, the bank is offering no timeline as to when that will happen, she said.