Was there a specific incident that took place? Username79 talked about the performance difference between the Infiniti and BMW, but he never really made any statements regarding service.

I have a few comments. As for sales, I had positive experiences at BMW dealerships. However, unlike at other dealerships, the BMW SAs seem to be trained to apply no pressure. I had to tell the SA that I was working with "hey, I want to buy this car" to get him to sit down and work figures. If my next car is a BMW I will like work through one of the BMW-forum recommended dealers and do European Delivery. As for service, I have very limited experience. My 3 coupe was in for an oil change/inspection twice and had a trim issue once. No other service required during my ownership of the car. No mechanical issues. I was in three times and all three times were nondescript. I walked in, they took my key, brought around a loaner, and I left. I returned, got my car, and drove away. They have been the most reliable cars I have ever owned (I owned three Acuras previously -- and all three had more issues). Granted, my coworker that bought a 335i coupe on my recommendation had his HPFP fail with me in the passenger seat at 7K miles. At least we were in a parking lot unlike some of the other horror stories I have heard.

The dealership experience is what led me to switch from BMW to another brand.

I'm lucky that Chicago has several BMW dealers, and at least a few seem to be pretty good. I've gotten decent service from my current dealer, Perillo, now that I've cleared up the whole "don't EVER wash my car" issue. They rarely know what they're talking about beyond the most basic issues, but that seems to be every type of car dealer.

My buddy with the G37 uses Fields Infiniti/BMW and he's been so thrilled with them I'd almost change, but Perillos is convenient.

now that I've cleared up the whole "don't EVER wash my car" issue. They rarely know what they're talking about beyond the most basic issues, but that seems to be every type of car dealer.

Oh yeah, there was that. I am very particular about car care and keep my car garaged. Hell, I don't get to drive it much so not much chance for it to get damaged. I don't think it had so much as a scratch on it. I took it in for a oil change and it came back washed with about 500 swirl marks and long hairline scratches up the doors. Took several hours of polishing to get it back to normal. Dealership got '1's on that day.

Oh yeah, there was that. I am very particular about car care and keep my car garaged. Hell, I don't get to drive it much so not much chance for it to get damaged. I don't think it had so much as a scratch on it. I took it in for a oil change and it came back washed with about 500 swirl marks and long hairline scratches up the doors. Took several hours of polishing to get it back to normal. Dealership got '1's on that day.

I no longer allow the MB dealership to wash my car. Not because of how they wash it, but because of the sticky gook they put on the tires.

Was there a specific incident that took place? Username79 talked about the performance difference between the Infiniti and BMW, but he never really made any statements regarding service.

I had service issues mainly but also a negative sales experience. As for service, the car was rarely ready when promised and often not adequately repaired resulting in subsequent visits and additional delays. Although I saw great improvement due to a new service manager during the last year or so of ownership of the car, the damage had been done. I switched brands.

A year or two later I decided to consider BMW again because of great service I'd been receiving with my Infiniti, which is owned by the same folks who own BMW. However, this time the BMW salesperson was less than enthusiastic about my interests, so I looked elsewhere. I still like BMW's and may purchase them again, but for now I'm content with my current brands.