The Passenger Railway Challenge

The Passenger Railway Challenge

The Passenger Railway Challenge is our campaign to get the best from the Government, railway industry and train operating companies for passengers.

We know affordability is the biggest issue for passengers and we are calling for cheaper, fairer and simpler fares and tickets.

But we also know there are many other issues that affect your journey like overcrowding, quality of information and service at stations.

There is best practice out there, but it isn't always spread around. We want to see the best parts of the railway on every part of the railway.

Right now we are calling on:

Government

...To implement the findings of the ticketing review due to start next month, to make good on its promise to have smart ticketing at every station by the end of 2018, and to commit to a Network Development Fund to pay for the opening of additional lines and stations

Train operators

...To improve communication with passengers when planning service changes and during disruption; to treat the timetable as a promise, rather than an aspiration; and to engage widely with passengers in the forthcoming ticketing review

Rail industry

...To complete delayed investment projects, including in the north of England, the Midlands and South Wales and to develop a long term coherent programme for improving accessibility across the rail network.

These are just the initial calls of the campaign - others will focus on improving passengers’ experiences on trains and stations, and improving links to and from stations.

The campaign is focussed on improving the experience for passengers on long distance, regional and commuter services by holding Government, the railway industry and the train operating companies to account.