Making a Claim

Your Claim is our First Priority!

The Claims Department has a set of service standards, which guide all our interactions with our clients/potential clients, and we strive to achieve excellence in the delivery of our claims product. Over the years, we have built a close relationship with our clients and are always accessible for responses to any queries arising from any incident/claim or potential claim.

ACCESSIBILITY TO CLAIMS PERSONNEL

Over the years, we have built a close relationship with our clients and are always accessible for responses to any queries arising from any incident/claim or potential claim.

The Claims Department has a set of service standards, which guide all our interactions with our clients/potential clients, and we strive to achieve excellence in the delivery of our claims product, whilst being governed by the maxim “Your Claim is our First Priority”!

General – Major/Minor Perils and Catastrophes

Immediately report incident to the Police (where applicable – such as for Burglary or malicious damage)

Take pictures of the damaged areas and items.

Secure premises and items to prevent further loss or damage.

Report loss to us as soon as possible but at least within 30 days.

Obtain an estimate of repair or replacement for the damaged or stolen item(s):

For building damage: obtain an estimate from a reputable builder/contractor.

For contents damage: prepare an inventory of lost/damaged items to include age of items, purchase prices and/or repair estimate or replacement cost.

Retain all invoices for items purchased

In the case of Minor Perils request a Police Report to facilitate settlement

Reporting a Benefits Claim

Report all claims as soon as possible; the maximum allowable timeframe for reporting is 90 days from the date of service.

Submit originals of the below documents:

Completed Claim Form for the applicable Insurer (download claim form) sign and stamp by the service provider.

Receipts for all payment made regarding the diagnosis

Reporting a General Motor Claim

As soon as possible report any incident of a claim to us either by phone 926-1140 or email motorclaims@ffkja.com

Download applicable claim form for insurer and complete

Photograph the damaged areas and items

Visit our office with copies of the below documents:

Completed Claim Form

Pics of Damage

Motor Vehicle Certificate of Fitness

Motor Vehicle Registration Certificate

Driver’s License of all parties involved

Claims Forms

Kindly select the appropriate insurance company to download the necessary claims form.