By using your contract reference number. To do this, go to the search engine on the left-hand side of the home page of our website. Select the “quick search” tab, then click on “search by reference” and enter your contract number in the box. Initiate the search and you will then find your online advertisement.

By carrying out a multi-criteria search, by going to the home page of our website. Enter in the search engine, the criteria corresponding to your property (location, type of property, sale price) and initiate the search. Your advertisement will then be displayed and you can click on “see details” to see it in full.

By using the geographic search option available on the search engine. Select this function, enter the name of the place where your property is situated and choose a radius of 5 to 100 km around the town or village. A geolocation map will position icons representing houses. Each corresponds to a property and by clicking on them, the advertisement will appear.

Or you can choose to speak directly to your dedicated customer service representative by telephone from Monday to Friday from 9.00 am to 12.30 pm and from 2 pm to 5 pm on 04.99.74.74. 44, or contact them by email or letter.

2. How do I place my advertisement?

Thank you for your interest in “L’Immobilier 100% entre Particuliers”.

As you can see, in part, by consulting our website, we are a company specialised in the publication of advertisements both online as well in the national press through the “L’Immobilier 100% entre Particuliers” paperavailable from more than 10 000 sale points in France.

As such, we offer different subscription packages which guarantee personalised services and the benefit of our extensive expertise acquired from over 20 years of experience in private property transactions. We will guide and support you right through to the sale of your property ensuring that your advertisement has regional, national and international exposure for a cost comparable to that of a local advertisement.

Unlike an estate agency, we do not take any commission for the sale of your property. For more information, with no commitment on your part, contact us free on 0.800.14.11.60 or fill in our online form by clicking on “Sell 100% privately” in the right-hand column of our website.

If you wish, you can also meet, free of charge, one of our Regional Advisers who will explain in detail how we work, our services and our rates.

3. I am unable to modify my advertisement

If you have an email address and wish to manage your advertisement yourself, you can do so by using your personal online area. Log on to your account from the home page of our website using your username (your email address) and your password (your guarantee code). You will thereby have access to your account and by clicking on “Manage my offers” you can modify it as you wish; your personal information, the information relating to your advertisement (text, price, etc.) or the published Descriptive Profile (photographs, features of the property, etc.).

If you do not have access to the internet or you prefer to deal directly with your dedicated customer service representative you can telephone him/her from Monday to Friday from 9 am to 12.30 pm and from 2 pm to 5 pm on 04.99.74.74.44, or contact him/her by email or letter.

4. I am a buyer and have spotted a discrepancy in an advertisement

If you are a potential buyer, “L’Immobilier 100% entre Particuliers”, has a department specifically for you. For any queries, property searches or comments regarding an advertisement, you can contact our sales team on 04.99.74.74.85 from Monday to Friday from 8 am to 5 pm or send us an email with the details of your query to the following address: contact@lpe-immo.fr along with the reference of the advertisement.

5. How can I view my advertisement on foreign websites?

In just one click, you can view your advertisement on all our international partners’ websites. Nothing could be simpler: on your advertisement on our website, you have a box entitled “View your advertisement on our international partners’ sites”, just click on it and you will then see a list of countries in which your offer is currently listed. A link to your advertisement called “your advertisement on...” enables you to view your advertisement as it appears on the website concerned. We collaborate with more than fifteen property websites in Europe and across the world.

6. I am unable to contact a seller

If you are a potential buyer, “L’Immobilier 100% entre Particuliers”, has a department specifically for you. For any queries, property searches or comments regarding an advertisement, you can contact our sales team on 04.99.74.74.85 from Monday to Friday from 8 am to 5 pm or send us an email with the details of your query to the following address: contact@p-e.fr

7. My password does not work

If you are a seller and have registered for our services, if you have any problems concerning access to your online account, please click on “forgotten password” under “username” in the top right-hand corner of the website or notify your customer service representative who will do all they can to resolve the issue as soon as possible.

If you are a potential buyer, there is a specific email address you can use to contact us: contact@lpe-immo.fr. Your query will be processed as quickly as possible.

8. I am unable to add a photo

By accessing your online account, you can add or delete one or several photographs of your property shown in your Descriptive Profile.

After logging on using your email address (username) and your guarantee code (password) and thereby accessing your online account, click on “manage my offers”. You will then see icons under the photograph of your property. Click on the second from the left and you will then be able to add a photo by clicking on “add” or delete one by clicking on X.

If you encounter any problems, remember that your dedicated customer service representative is on hand to help.

You can contact him/her by telephone from Monday to Friday from 9 am to 12.30 pm and from 2 pm to 5 pm on 04.99.74.74.44 as well as by post or email (the contact details can be easily found on all our correspondence).

9. I have a technical problem

For any technical issues or difficulty in managing your online advertisement, please contact your dedicated customer service representative who will do all they can to resolve the issue as soon as possible.

You can contact him/her by telephone from Monday to Friday from 9 am to 12.30 pm and from 2 pm to 5 pm on 04.99.74.74.44 as well as by post or email (the contact details can be easily found on all our correspondence).

10. I have just received a suspicious call, email or text message

Be careful with offers which seem too attractive or text messages from a number beginning with 0.899, from buyers seemingly interested in your property. Bear in mind that a serious buyer will always come to visit your property before buying it. Refuse therefore any offer comprising a request to travel in France or abroad, an offer to pay in cash or a request for a bank transfer or your bank details (with the supposed aim of carrying out a transfer in your favour). Such offers should make you suspicious. Do not hesitate to contact our Customer Services, 04.99.74.74.44 if you have any doubt with regard to the genuineness of your potential buyer or his/her offers.

11. How do I notify you that a property has been sold?

If you are the seller, as our aim is to provide you with the right support throughout the process of selling your property, we invite you to inform your dedicated customer service representative as soon as a transaction looks likely to go ahead. He/she will be able to provide you with useful information concerning private property sales and the contractual obligations involved with such transactions. You can contact him/her by email, letter or telephone, and your request will be processed as quickly as possible.

If you are a potential buyer and are aware of a continuing advertisement for a property which has been sold, we have a specific department you can contact. For any queries, property searches or comments regarding an advertisement, you can contact our sales team on 04.99.74.74.85 from Monday to Friday from 8 am to 5 pm or send us an email with the details of your query to the following address: contact@lpe-immo.fr

12. How do I subscribe to the Newsletter?

If you have an email address and would like to receive our Newsletter you can subscribe from your personal area. Log on to your account from the home page of our website using your username (your email address) and your password (your guarantee code). Then click on “modify my account” and at the bottom of the blue box containing your details, where you can see “L’Immobilier 100% entre Particuliers newsletter”, click on “subscribe”.

You can also do this if you are not a customer but would simply like to receive the useful information contained in our Newsletter. Just create your own personal area and follow the steps above.

If you do not have access to the internet or you prefer to deal directly with your dedicated customer service representative, you can telephone him/her from Monday to Friday from 9 am to 12.30 pm and from 2 pm to 5 pm on 04.99.74.74.44, or contact him/her by email or letter.

13. How do I unsubscribe from the Newsletter?

If you have an email address and no longer wish to receive our Newsletter: Log on to your account from the home page of our website using your username (your email address) and your password (your guarantee code). Then click on “modify my account” and at the bottom of the blue box containing your details, where you can see “‘L’Immobilier 100% entre Particuliers’ newsletter”, click on “unsubscribe”

If you do not have access to the internet or you prefer to deal directly with your dedicated customer service representative you can telephone him/her from Monday to Friday from 9 am to 12.30 pm and from 2 pm to 5 pm on 04.99.74.74.44, or contact him/her by email or letter.

You can also use the link entitled “to unsubscribe: click here” contained in the email accompanying the Newsletter. This link enables you to unsubscribe in just a few clicks.

14. How do I create a property alert?

For an efficient, targeted search for your dream property, create an email alert on our website. The process is quick and simple.

You simply need to create your personal account by selecting “buyer area” (on the home page of the website) and then click on “we do the looking for you”. You can then define your search criteria as well as the frequency with which you would like to receive our email alerts.

15. How do I delete my alert?

Firstly log on to your online account using your email address and your password. Then click on “modify an alert”, select the “delete” tab and confirm again. Your request will be processed.

16. How do I modify my research criteria?

Firstly log on to your online account using your email address and your password. Then click on “modify an alert” and your criteria selection will be displayed. Make the desired changes and click on “confirm”. Your request will be processed.

17. I have a problem which does not feature on the list

A team of professionals is on hand to deal with all your queries either by telephone from Monday to Friday from 8 am to 5 pm on 04.99.74.74.85, by email at contact@lpe-immo.fr or by post at the following address: 26 rue Montels Eglise – CS 55025 – 34076 Montpellier Cedex

18. What is the Personalised Selection?

The Personalised Selection is an exclusive service created by “L’Immobilier 100% entre Particuliers” which enables a potential buyer who has registered for this free service to receive, either by email or post, a list of properties for sale, fitting the criteria (type of property, location and sale price) which he/she has defined. The frequency is twice-monthly when sent by post or as defined by the buyer when he/she has opted to receive this selection by email.

If you prefer to speak to someone directly, our sales team is on hand to deal with all your queries on 04.99.74.74.85 from Monday to Friday from 8 am to 5 pm.

If you have an email address and wish to register for our service just create your personal account by selecting “buyer area” (on the home page of the website) and then click on “we do the looking for you”. You can then define your search criteria as well as the frequency with which you wish to receive our email alerts.

You can also return the registration form which can be found in Appel Immo’s “L’Immobilier 100% entre Particuliers” paper available from newsagents. It will then be recorded by our Buyer Department and processed as quickly as possible.

20. I am no longer receiving your emails

If you are no longer receiving our emails, check that your anti-spam filter is not blocking the reception of messages originating from @lpe-immo.fr

21. When I click on a button or a link nothing happens

In this case, cookies and/or JavaScript are probably not enabled. Enter ‘Enabling cookies and JavaScript’ in Google to find the necessary instructions. It may also be the case that the opening of pop-up windows is being blocked by your web browser. Just go to the tools and options menu of your browser and disable the filter.

In accordance with Act no. 78-17 of 6 January 1978 (French Data Protection Act),
you may access, rectify, and challenge any information that concerns you
by directly contacting L'immobilier 100% entre particuliers.