Making the leap from effective to strategic BPM

Making the leap from effective to strategic BPM

Overview

The opportunity to reshape BPM engagements to deliver much greater strategic value and outcome alignment have never been stronger. The biggest issue impacting buyers, service providers and advisors in the industry today is the challenge of reorienting, not only skillsets of delivery staff and leadership, but changing their mindsets and broadening their capabilities.

The report produced by HFS Research and NASSCOM discusses how the latest business drivers are impacting the market for BPM services. It examines the business and sourcing priorities for today's business leaders, their advisors and services providers, focusing on how the change in emphasis towards a more digital world is impacting the way BPM and related services are procured and consumed.