News : Qualfon Appoints Chief Sales and Marketing Officer

#contactcenterworldUSA, June 22, 2015 -- Qualfon, a people-driven business process outsourcing (BPO) company and contact center services provider, announced the appointment of Douglas A. Hoffschwelle as Chief Sales and Marketing Officer (CSMO).

Mr. Hoffschwelle leads Qualfon’s sales strategy, overseeing both the sales and marketing teams. As CSMO, he focuses on aligning sales and marketing goals, driving revenue, and creating integrated initiatives to ensure Qualfon is the preferred partner for its clients.

Mr. Hoffschwelle brings over 17 years of global BPO expertise and is passionate about leading a sales and marketing organization. He is a proven leader in relationship-driven sales environments and has a successful history of growing top-line revenues that sustain profitability through delivery.

"We are very pleased and proud to welcome Doug to the Qualfon family," said Mike Marrow, CEO of Qualfon. "Doug is well-versed in the interdependencies of the business development and operations teams and has broad experience in global and emerging markets. I am confident that he will continue Qualfon’s growth and relevance in the BPO industry and will play a primary role in leading Qualfon to be the best BPO for our clients."

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"I’ve had the pleasure of working with Doug before and have seen him lead sales transformations that leverage high-quality solutions to drive top-line revenue," said John Yanez, COO, Qualfon. "Doug joins Qualfon at an exciting time. His innovation and leadership skills are the right fit to continue Qualfon’s aggressive growth trajectory. We’re very happy to have him onboard."

Mr. Hoffschwelle has a tenured career history with BPO companies including Atento, SITEL Corporation, and Stream Global Services. In his previous role, he served as Senior Vice President, Business Development at Atento. During his career, he has also held the titles of Vice President, Global Account Management at SITEL and Global VP/General Manager at Stream Global Services.

Mr. Hoffschwelle attended the University of Texas at Austin and resides in Texas with his wife and two daughters.

About Qualfon:Qualfon is a mission-driven BPO company, a global provider of contact center services and back-office processing, and a story of a united family. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have over 16,500 employees serving international brands across many industries, and our 28 strategic outsourcing locations span the United States, the Philippines, Guyana, Costa Rica, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price. We "Think Big, Remember Small", and drive the difference between "what you have the right to do", and "the right thing to do".

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