Merchant Policy

CUSTOMER SATISFACTION IS THE ABSOLUTE #1 PRIORITY AT BIOVEA.

Our 100% Satisfaction Guarantee:

We guarantee the quality, freshness and labeled potency of our products. BIOVEA will never sell any products that have been used or returned. We hope that every customer will be completely satisfied with his or her purchase. However, we realize that returns are sometimes unavoidable. If you need to return a product, please refer to the following information below.

Returns Policy:

If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for an exchange or full refund.

Postage for dispatch of returns is the responsibility of the customer, however, we will refund the original dispatch and handling costs and there are no restocking fees.

Please note that credit card refunds may take a full billing cycle for the refund to appear on your statement.

Requesting a Return:

Please provide your name, order number and a brief description of the problem.

A customer service representative will provide you with a Return Merchandise Authorization (RMA) number and assist you with the process.

NOTE: We cannot accept returned merchandise that arrives without an RMA number.

Payment Options:

We accept Visa, MasterCard, American Express, PayPal, Bank Transfer, and Direct Debit. Please see our How to Order page for more details. Please do not send cash or postal money orders.

What name will appear on my credit card statement?

BIOVEA/NEULOOK.

Dispatch Limits:

We can only dispatch to the countries available in the drop-down list in the shopping cart during checkout. We do dispatch to all EU countries.

Fraud Information:

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. To contact BIOVEA in the event of unauthorized use of your credit card, please email us at [email protected] and we will make it a priority to handle the situation immediately.

Services:

Support:

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease. Never disregard medical advice or delay in seeking it because of something you have read on the BIOVEA site. Product sold on this site are for personal use and not for resale. All orders placed through this website are subject to BIOVEA's acceptance, in its sole discretion. This means that BIOVEA may refuse to accept, or may cancel, any order, whether or not it has been confirmed, without liability to you or any third party. BIOVEA reserves the right to discontinue any program or offer.