Now I have a bill where I'm being charged again for the Treo, and for good measure, they threw in a charge for a SECOND treo. This obviously won't do. I'm on the phone with Sprint CS and they claim I ordered TWO Treos, but they are investigating thoroughly. My next call might be to BBB.

BTW, my last bill was a regular bill at the regular rate, so it's not like I received a credit for the phone last month and that's why I'm being charged twice.

Hesse can't improve the customer profile by charging them twice for the same phone. Their customers are not THAT dumb.

You can always dispute the CC charge by following the procedures on your bill. That transfers the process to the bank that issued the card. One of the great protections provided by the credit card laws. Just send them copies of all your paperwork (the packing slip, the duplicate Sprint bill). I'm sure the credit card company will have seen this problem lots of times.

better yet ask to be connected to the retentions dept because you are not happy and are "thinking" about dropping sprint for a more customer friendly carrier. when you do speak to a retentions rep clearly and consicely explain your situation. dont be combative or argumentative. they will offer you some kind of permanent discount on your services.

i have had 3 serious issues with sprint and as a result pay nothing for data, text and get nights and weekends @ 7pm for free.

after losing almost 3/4 of a million customers last quarter i can almost guarantee you will be satisfied after your call to the retentions dept.