By the time his tenure ended, SMA Copeland had strengthened the Office of the Sergeant Major of the Army; the Noncommissioned Officer Education System was up and running; and the first class had graduated from the new Sergeants Major Academy. There had also been a steady stream of changes in the enlisted acquisition, promotion, and training system as the Army moved along the road to an all-volunteer force. SMA Copeland’s proudest accomplishment, however, was having influenced "the noncommissioned officer corps to alter their method of operating," persuading "noncommissioned officers to change their thinking and leading of troops; and to treat a human being as a human being, with dignity and respect."

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