FAQs

What is a Stiltz Home Elevator?

Stiltz Home Elevators offers homeowners a simple and easy way of moving between floors in a two-story property. The lifts are non-hydraulic cable elevators and offer an alternative solution to a stair lift or hydraulic elevator when the stairs become challenging. The range of Stiltz lifts available are also a great way of 'future-proofing' your home for use in later life.

Are there wheelchair-friendly Stiltz elevators available?

The simple answer is yes! As part of our extensive range of residential elevators we do offer wheelchair-friendly lifts too. Our Stiltz Trio Home Elevator has been designed to fit a standard-sized wheelchair but remains compact yet spacious inside. This style of Stiltz elevator is also ideal for users with a walker or rollator.

Why do homeowners choose a residential elevator?

Many homeowners choose an elevator for the home to help them stay in their home they love for many years to come when the stairs become more difficult in later life.

How much space does a Stiltz Home Elevator require?

The Stiltz Duo Home Elevator is one of the smallest residential lifts available on the market and has a footprint of just 7sf (0.62m2).

Where do you install a Stiltz Home Elevator?

The beauty of the Stiltz Elevator is that it can be installed in almost any place in a two-story American home. Typically, the lift will be installed in a hallway or family room in the downstairs of the property either in the corner or middle of a room with it travelling up to a bedroom or landing, however, it can also be fitted in the turn of a staircase, a garage space or even a closet.

How are Stiltz residential elevators powered?

Our range of Stiltz elevators are powered by a winding drum system which is neatly self-contained within the top of the lift itself. The mechanics are all in one place and hidden from view. Our elevators are run from a normal 220v outlet or a 110v outlet where a step-up transformer is required. To find out more information about the different home elevators please read our Definitive Residential Elevator Guide for Consumers.

How is the Stiltz Elevator operated?

With every order, Stiltz include two standard remote controls so the user can call the elevator from any floor, at any time.

Do Stiltz elevators require supporting walls?

No. Using the latest technology, Stiltz elevators are freestanding and travel through the floor on unique self-supporting rails or stilts which means no supporting walls or extensive building work is necessary

What happens if there is a power outage?

If there is a power outage while the user is in the elevator there is no need to worry because all Stiltz products are equipped with a battery back-up. This means that when the power fails for any reason the lift will glide gently to the lower level enabling the user to exit the elevator until the power returns. To find out more information about what happens if there is a power outage please click on the link.

How noisy is a Stiltz elevator?

Not very! Because our lifts are not powered by hydraulics, which are typically quite noisy, Stiltz home elevators are very quiet and, in fact, also quieter than many stair lifts.

How much building work is involved?

There is very little construction work involved for a standard home elevator installation. Once it has been decided where the lift is going to be installed, all that is then required is for the appropriate hole to be made in the ceiling for the lift to pass through between floors. This work can be carried out by a professional contractor of choice by the customer or it can be taken care of by one of Stiltz Home Elevators Authorized Dealers.

How long does it take to install?

Our lifts are only installed by an Authorized Stiltz Dealer. Once the hole in the ceiling has been prepared for the elevator, a standard installation will usually take one to two days. For more information about what is involved when installing a residential elevator please click on the link.

What is the lead time for Stiltz products?

Typically, it takes between six and eight weeks for the Stiltz elevator to be installed from the date of the order.

What happens if I do not require my Stiltz home elevator in the future?

A Stiltz home elevator is simple to remove and you can take it with you if you decide to move house. It is very straightforward to reverse the aperture opening and seal it and your home will look as if the elevator was never there. You may, however, decide to keep the elevator in position as a domestic elevator can add value to your property. It therefore can be an attractive asset when selling your home.

What compliance or standard code does the Stiltz home elevator comply with?

All Stiltz home elevators fully comply with the European Machinery Directive 2006/42/EC. This compliance allows all Stiltz home elevators to have a CE mark, allowing the products to be legally sold throughout Europe.

How safe are Stiltz elevators?

We take great pride in the fact that Stiltz home elevators are extremely safe. All our products include height, weight (up to 375lbs) and out of balance sensors, as well as an emergency stop button. There is also a fall arrest mechanism in place, a key switch which allows users to turn the elevator off for safety reasons, and a lid which fills the hole when the elevator is in a downstairs position. To find our more information about how safe Stiltz elevators are please click on the link.

Does Stiltz include a door with their residential elevators?

Yes. We include a half or full height door as standard with every order. This provides the user with a physical barrier when the lift is in operation. The door locks will release when the elevator arrives safely at the floor of choice.

What is the Stiltz Home Elevator's load capacity?

Stiltz home elevators are restricted to a carrying capacity of 375lbs for the Duo, 485lbs for the Trio and 500lbs for the Duo Alta and the safety sensors will not allow the lift to move if this is exceeded.

Can you customize your Stiltz Home Elevator?

The simple answer is yes. Both the Stiltz Duo and Trio elevators include, as standard, a powder coated cream finish, while the Duo Alta and Trio Alta features a soft grey matte finish but customers can customize the colour of their lift to suit their home decor as they wish. Customers are also able to change the carpet and rails, while we also have a range of different seats and handrails available.

Does the elevator include lights inside of it?

The simple answer is yes. All Stiltz elevator feature LED lights at the top and bottom of the car for ease of use at night.

How 'green' are Stiltz Home Elevators?

At Stiltz, we have manufactured some of the most space-efficient elevators for domestic use in the world. This means that significantly less materials are used in the making of our products than traditional elevators. It also means that, in most cases, no remodelling of a house needs to be carried out - saving a lot of materials. Our products are very low on power consumption and very economical; they can run straight off a 220v outlet or a 110v outlet with step-up transformer. To find our more information about how 'green' our elevators are please click on the Green America Seal link - an accreditation we earned in December 2017. We recommend that a Stiltz home elevator be serviced once a year to keep it in safe working order. The cost of a Stiltz service is usually much lower than a traditional elevator.

How frequently does a Stiltz elevator need a service?

We recommend that a Stiltz home elevator should be serviced once a year in order that it remains functioning properly and that all safety features are working correctly.

How much does a Stiltz Home Elevator cost?

The cost of a Stiltz Home Elevator varies depending on the application. Once an initial free site survey has been carried out an accurate quote can be given. For more information about home elevator costs and what to be weary of, especially with online elevator prices, please click on the link.