This amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tabThis amount includes applicable customs duties, taxes, brokerage and other fees. This amount is subject to change until you make payment. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. For additional information, see the Global Shipping Programme terms and conditions- opens in a new window or tab

Other items in our store...

Crystal Edge Ltd was founded in 2007; it is an established family retail business. We sell a wide variety of products ranging from Car Accessories, Arts & Crafts, Hardware/ Tools, Cookware, Giftware and numerous more.

We initially started our business from our garage at home and outgrew it within 3 months, but our main priorities and principals remain the same as when we first started with only a few products: 100% satisfaction, honesty, fast dispatch, hassle free returns and excellent customer service.

Our product range is constantly expanding so you are very welcome to browse the shop or search for anything specific you are looking for. We do not drop ship unless specified so you can be sure that if an item is shown as being in stock it definitely is.

You are more than welcome to order any item from our shop. We accept various simple payment methods which include PayPal, Postal Orders, Cheques and Credit/ Debit cards.

If you need to contact us you can email us at crystal_edge@live.co.uk or call our customer services line on 0560 1122385* Monday to Friday between 9:00am and 6:00pm.

We offer FREE delivery on all orders and fast same day dispatch if your order is received by 1pm.

* Standard rate call

Crystal Edge Ltd is pleased to help you with all aspects of your online shopping. If you would like to ask a question or make a comment on your experience of using our shop, please contact us by emailing us at crystal_edge@live.co.uk or alternatively calling our customer services team on 0560 1122385 (Monday to Friday 9:00 am - 6:00 pm). You can also write to us at the following address:

Thank you for helping us to improve your shopping experience. We look forward to welcoming you back soon.

Thank you for taking the time to read our delivery FAQ’s. If your question is not answered here please contact us using the ‘Ask a Question’ link in the item listing and we will respond as soon as possible to your query. We welcome any comments or enhancements to our delivery policy please contact us at crystal_edge@live.co.uk.

A: We despatch orders Monday to Friday between 9:00am to 3:00pm using a Royal Mail or Parcel Force service depending on which is specified in your order. Our basic services include Royal Mail 1st class Post and Royal Mail Tracked. We also offer Parcel Force 24 or Royal Mail Special Delivery Next Day for urgent orders if specified, please find further details in the table below:

Order placed and payment cleared by:

Dispatched on:

Friday After 3pm, Saturday, Sunday

Monday

Monday before 3pm, Tuesday before 3pm

Tuesday

Wednesday before 3pm

Wednesday

Thursday before 3pm

Thursday

Friday before 3pm

Friday

Special Delivery/ Parcel Force 24

We will try our best and post up to the deadline, if possible we will try and do a same day despatch.

We reserve the right to upgrade your delivery service or to use Royal Mail Recorded or Special Delivery service at our cost. We aim to dispatch all orders paid for by 3pm, the same day, however there maybe occasions when this is not possible. Orders will be dispatched on a first come first serve basis* as mentioned above.

If your order is urgent please let us know in advance either by leaving a note at checkout, by email at crystal_edge@live.co.uk or you can call us on 0560 1122385** and we will try our best to move it up in the queue. You can select an express delivery service during checkout.

Once your order has been dispatched we will send an email to your registered email address to confirm that your order is on its way. We will not list an item on eBay unless it is in stock and available to send to you so you are sure to receive your order straight away.Orders sent out by Royal Mail 1st Class Post cannot be tracked in the Royal Mail system. Crystal Edge Ltd will not be liable for any financial or other loss caused by delayed delivery however caused.

A re-delivery charge may be applied in the event that an order is undeliverable or has been returned back to us. Please ensure that your shipping address and postcode are complete and correct at the time of ordering.

We can only entertain claims of shortages if they are reported to us within 7 days of receipt. Please open your package as soon as you receive it to ensure you have received the correct items.

You will find a packing note with your order when you open your package and a VAT invoice is sent to your registered email address on dispatch.

If you are unavailable to accept delivery and the order is too large for a standard letterbox it will be taken back to the Royal Mail local delivery office (not the Post office)/Courier office awaiting collection. Orders are placed on the understanding that the buyer accepts responsibility for collecting the item from delivery office if they have missed the delivery.

Please note we cannot accept any responsibility for delayed deliveries during any postal worker strike or industrial action.

*Royal Mail Special Delivery Next day or Parcel Force 24 orders will take priority and are normally despatched the same day if the order is received and paid for by 3pm.

A: Once you place your order, we will pick your items from our warehouse, and pack them for dispatch. If the order is placed by 3pm then we will try our best to dispatch the same day otherwise it will be dispatched the next working day.

Delivery is normally within 1-2 working days for 1st class post and 3-5 working days for standard post. All of our parcels are shipped via Royal Mail or Parcel Force. If tracking numbers are available then these will be sent to you by email. So you can keep up to date with the progress of your delivery.

A: We offer free standard delivery on all of our items. Express deliveries are available but at an additional cost (please refer to individual listings for these prices as they are based on item weight).

A: When packing the item we only put in a packing slip, which does not have any information relating to price on it. Unfortunately we do not currently offer any sort of gift wrapping service but we do try to ensure that the packaging is neat and secure.

If you would like your order sent to an alternative address please make a note of the address either by leaving a note at checkout, by email at crystal_edge@live.co.uk or you can call us on 0560 1122385*, but please ensure you provide us with the full shipping address and make sure the postcode is correct.

We do not take any responsibility for orders being sent to an incorrect or incomplete address and you may be charged for redelivery.*Standard Rate Call (Monday - Friday 9:30am - 5:30pm)

A: If your order is incorrect, you can return the unwanted items back to us by post for a refund or an exchange if the item is still in stock. Please ensure you enclose a copy of the invoice or the packing slip and make a note on it stating ‘Incorrect item received’ and detail which item you should have received instead.

A: If you find that a product is damaged when you receive it, please return the damaged item back to us by post for a refund or an exchange if the item is still in stock. Please ensure you enclose a copy of the invoice or the packing slip and make a note on it stating ‘Damaged’ and detail which item is damaged and how.

A: We can deliver to any part of the United Kingdom. We can also deliver to the Channel Islands and the Isle of Man. At this stage we are not able to deliver to locations outside of the UK, including the Republic of Ireland or Mainland Europe.

Sometimes there may be problems delivering to the specific address which you have given us. If this happens, we will contact you to discuss this.

A: Please allow at least one working day for us to deal with your query. Please check your eBay messages inbox as well. You should also check the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add crystal_edge@live.co.uk to your list of friends.

A: Please make a note stating that the item is required urgently either by leaving a note at checkout, by email at crystal_edge@live.co.uk or you can call us on 0560 1122385*. Alternatively you can select an express service so either Royal Mail Special Delivery Next Day or Parcel Force 24 and we will try our best to dispatch the item same day.

You can speed up delivery by paying immediately via PayPal and the quickest way to order is via the eBay checkout.

A: This is not unusual. Royal Mail routes may differ depending on parcel origination and destination locations. Packets can also be mis-routed resulting in items being ‘lost’ for many days. Please be assured your order will arrive.

We are happy to exchange or refund goods within 14 days of delivery. If for any reason, you are not entirely satisfied with your item, please contact our customer service team on 0560 1122385* or via email at crystal_edge@live.co.uk.

We strive to ensure all issues are resolved quickly and efficiently with a positive outcome. We accept returns for an exchange or refund provided the item(s) are returned in brand new and resalable condition with its original packaging.

Please be advised that Crystal Edge Ltd will not cover any postage costs for returned items, unless it has a manufacturing defect and upon receiving proof of postage cost. We will provide a replacement or a refund upon request.

A copy of your invoice, clearly stating which item(s) you are returning and why

We are unable to accept any responsibility for items which are lost or damaged in the post. You must ensure that your item(s) are securely packaged and obtain a proof of posting. Please return items via Royal Mail 2nd Class post or Royal Mail Standard Parcels.

If you need any advice on returning items by post please contact our customer service team on 0560 1122385* or via email on crystal_edge@live.co.uk.

*Standard rate call (Monday - Friday 9:30am to 5:30pm)

Refunds

We are happy to exchange or refund goods within 14 days of delivery.

Goods must be returned with your receipt and be in the condition they were purchased. Our refunds policy is in addition to your statutory rights. There are exceptions to our Refunds Policy for certain items.

Statutory Rights

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.Sale of Goods:
Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:

Conform to the description we have given you.

Be of satisfactory quality.

Be fit for purpose.

Be safe.

You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.

Distance Selling Regulations:
Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website).

If you want to cancel, you must do so within seven working days after delivery of the goods.
To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note.

You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to:

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.

Once we have received your notice of cancellation and the items we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the account or card with which you paid.

Business seller information

Returns policy

After receiving the item, cancel the purchase within

Return postage

14 days

Buyer pays return postage

The buyer is responsible for return postage costs.

Return policy details

If for any reason, you are not entirely satisfied with your item, please contact us by email or phone. We strive to ensure all issues are resolved quickly and efficiently with a positive outcome.
We accept returns within 14 days of the date of purchase for a full refund, provided they are returned to us in brand new and resalable condition with original packaging. Please be advised that Crystal Edge Ltd will not cover any postage costs for returned products, unless it has a manufacturing defect. We will provide a replacement or a refund upon request.

Submit bid

Please read the full listing. By clicking Confirm bid you commit to buy this item from the seller if you are the winning bidder. You will enter a binding contract.

By clicking Confirm bid, you are committing to buy this item from the seller if you are the winning bidder and have read and agree to the Global Shipping Programme terms and conditions - opens in a new window or tab. Import charges previously quoted are subject to change if you increase you maximum bid amount.