Experience with Bindner Medical - the Iontophoresis Specialists

Customer reviews

I highly recommend this company. They shipped my order fast and promptly addressed an issue that I had.
I ordered an iontophoresis machine. The product was shipped on the following day after I placed the order and arrived within the expected time frame.
When I received the item, I noticed that the case was cracked. I sent an email reporting the problem and on the next day they shipped a new case

5.00

Excellent

Date of publication

07/11/2018

Date of order

24/10/2018

07/11/2018

quick, easy overseas ordering with a guarantee

5.00

Excellent

Date of publication

09/09/2018

Date of order

19/08/2018

09/09/2018

The shop asked for a payment proof and I did not receive the link for validation or it may have gone to the junk folder. Regretfully, until I followed up with them after 10 days, they have not sent me any alert.
However, I have contacted them, they have immediately dispatched the order.
I have received it with a slight delay because the Malaysian customs held it up.

4.00

Good

Date of publication

13/07/2018

Date of order

29/06/2018

13/07/2018

Bindner promptly sent my order to their transport agent on 29th June 2018. I received the package only on the 10th July. Till 6th July, it appeared that the product was languishing at DHL warehouse in Germany.

4.33

Good

Bindner Medical - the Iontophoresis Specialists replies: 16/07/2018

Dear customer, thanks for your review. I think there is a misunderstanding, according to the tracking status, the pack was picked up on june 29th and on june 30th it left Germany. On july 8th it arrived in NZ and was delivered to you 2 days later. We would be very happy if you would change your rating )
If you want I can send you a screenshot of the tracking status. Please let me know

Date of publication

01/07/2018

Date of order

24/06/2018

01/07/2018

Very trustworthy seller. It's the second time I bought from him and I will do it again.
The only thing I want next time is to send me the goods by registered post (not simple post) because anyone could have stolen my package which was left out of my house insecure.

4.67

Excellent

Bindner Medical - the Iontophoresis Specialists replies: 02/07/2018

Dear customer, thanks for your great review. As for the pack, it was actually sent with a registration. I don't know why the company just left it outside your house, this should not have happened. Unfortunately we have no influence on this. Sorry for the situation and we are happy that you got the pack safely )

Date of publication

11/06/2018

Date of order

26/05/2018

11/06/2018

Great customer service. They email very promptly and try to make the process as easy as possible.

Delivered at lightning speed, excellent communication, and although I didn't need any support, I can see there is great customer care in place. On top of all that, convenient payment plans and a solid money-back guarantee are offered. The device itself is functioning properly and first results are beyond expectations. Very pleased throughout, I can highly recommend this company.

5.00

Excellent

Date of publication

19/04/2018

Date of order

08/03/2018

19/04/2018

My first shipment was lost in the mail--no fault of Bindner Medical. But its customer service department was great and had a new one shipped to me, which arrived without any problems.

5.00

Excellent

Date of publication

18/04/2018

Date of order

04/04/2018

18/04/2018

No clear indications throughout the purchasing process what are we buying into. Picture shows a roll but we received a small piece that is not even an A4 paper. Scam would be mildly describing the frustration. Tracking provided is also poorly advised and not clear, after the order left the shop. What happened to the purchase along the way was a blur until purchase arrives almost two weeks later.

2.33

Poor

Bindner Medical - the Iontophoresis Specialists replies: 20/04/2018

The quality of our insoles is outstanding and awesome - same for the material price. The material you got fits size 50 - if it is bigger you get more waste You get a larger if ordering more pieces - up to the roll shown in the pic ( 4 pairs). Article is marked as a pair You got a pair International shipping to Singapore takes its time
If you don´t like it you get your money back.

Date of publication

05/04/2018

Date of order

20/03/2018

05/04/2018

Excellent

5.00

Excellent

Date of publication

26/02/2018

Date of order

17/01/2018

26/02/2018

Some of the stainless steel products came with some scratches, and the delivery time was not fast but definetely above average.

3.67

Good

Bindner Medical - the Iontophoresis Specialists replies: 20/04/2018

Dear customer, some of the stainless steel electrodes have small scratches due to the way they are produced. We have no influence on this, sorry. And why weren't you satisfied with our customer service? Please let us know so we can work this out . Kind regards, the Iontophoresis-Team Also delivery time: You live in South America - this takes its time

Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Bindner Medical - the Iontophoresis Specialists in their own words.

Calculation of the score is based on the overall rating

5.0 - 4.5Excellent

4.5 - 3.5Good

3.5 - 2.5Fair

2.5 - 1.5Poor

1.5 - 1.0Very Poor

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