Frequently Asked Question

How can I be sure that this website is secure?

Caffè Italia is under a secure site with 256-bit encryption,
the highest level of encryption commercially available. All
data sent to and from Caffè Italia is encrypted to protect
your personal information.We believe the security of credit
card transaction data to be an important issue and have developed
a system that uses advanced software technologies to protect
data transmission over the Internet. We do not record credit
card numbers on our database, because these are transmitted
directly to the banking circuit used by our website. This method
ensures our clients protection from the possibility of electronic
computer theft of credit card data. The transmission of the
credit card data over the Internet is protected by the fact
that the bank server connection is activated via a secure transmission
protocol, using https protocol.

How can I check if 256-bit encryption is being used?

Shopping
on-line with Caffè Italia is 100% safe

After adding your item to cart, you will be directed
in a security page. The information you input into our system
in the shopping cart is then encrypted and sent to our secure
server. When you enter the shopping cart you will notice that
the URL (web address) in your web browser changes from http://
to https://, showing you that you have entered a secure site.
In addition a small lock symbol will appear in the information
bar of your browser, showing that sever lock technology is in
place. On the secure server the information is then decoded
for the order process to continue. All details are then stored
on the secure server, so that there can be no un-authorised
access to these details.

What cards do you accept?

Caffè
Italia is able to accept payments from:

All the credit and debit cards with this logo can be used on this website.

All the credit and debit cards with this logo can be used on this website.

Does the prices are VAT included ?

All the prices that you see on our website include VAT. The price that you see is the price that you pay. The are no other taxation charges, duty
charges (for EU countries) or anything like that.

I’m interested in buying some products and I’m VAT registered do I need to pay VAT?

Your are not subjected to VAT because if goods are sent to another EU country (apart Italy), or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, no shipping charges or taxes will be applied at the time of checkout. Just fill your VAT number in the order form and Vat will be automatically removed. To check if you Vat number is valid just copy and paste you VAT number here below and select your country: http://ec.europa.eu/taxation_customs/vies/

If you do not have a VAT number, VAT will be normally charged on the sale at the rate applicable in your country.

Do I get an Invoice ?

Yes, a copy of your invoice will be included in the parcel or sent by email asking specific request at info@coffeeitalia.co.uk.

Do you ship outside UK ?

Yes we do ship Outside Uk, we ship in all Europe with the proper country Plug, The delivery time is usually 4 working days, the courier we use is FedEX and DHl. Shipping costs if any will be automatically calculated during the process of purchase.

Standard Shipping and Processing
Most purchases are shipped from our warehouse, to arrive within 3 business days from receipt of your order.

Shipment outside Europe
If you choose to ship your order outside Europe or in EEA countries like Norway, Iceland, Liechtenstein and Switzerland, shipping rate will automatically be calculate in the checkout and VAT will be removed. Outside Europe we mainly ship via DHL express airplane, the delivery time is 4 days.

Are you an authorized dealer ?

Yes we are authorized dealers for all the product we advertise, we offer 2 years of warranty with the option to purchase an extended warranty (extra 1 year or extra 2 years that means 3 max 4 years warranty) for most of them. The warranty service will be mostly made directly in the country where the product is sold. In case you need warranty service for your product, just send us an email at info@coffeeitalia.co.uk

You can use our Ups service ticket or your favourite
express courier.
Note: if you feel more conformable to use our automatic return
ticket, the delivery will be paid by credit card.

What should I do if the item that I received is phisically defective ?

If you feel more confortable to repair the machine
using our service centre, please follow the procedure
written below:

If you have purchased a product through this website
and believe that it is defective and would like to repair or
exchange it within 7 days, you must first contact technical
support. Once tech support authorizes the exchange or repair,
we will pick up at our expense the defective unit sending you the replacement withouth any extra cost.
shipment of the exchanged goods will be completely covered by our company
(this option is available only for the Eu countries).
Contact us at us at info@coffeeitalia.co.uk to have further details for the delivery address.

You can use our Ups service ticket or your favourite
express courier.
Note: if you feel more conformable to use our automatic return
ticket, the delivery will be paid by credit card.

How do I send returns ?

All returns must be professionally packed, using
the original packaging materials. Please send an email or fax
to the customer service, requesting instructions for the items
you would wish to return.

You must include the following
information with your exchange or repair :

1. Order number or copy of your electronic receipt
2. Your name and phone number
3. Your email address
4. The REASON for your exchange

We can only accept returns and exchanges for purchases made
from us through our website. The parcel needs to be in good condition, with the original package and with all the accessories inside. We need that you include a letter writing the following information: <

I live Outside Uk does my machine come with my country plug ?

Yes, all the goods we ship outside uk will come with the proper plug. We usually ship to France, Norway, Denmark, Spain, Switzerland, Sweden, Greece, Slovak Republik, Poland, Czech Republic, Ireland with the correct country plug.

All voltages and hz are the same in All Europe.

Do you accept returns for orders shipped outside European Union ?

No we do not accept returns for orders Shipped outside EU.

LEGAL NOTE:

Terms and Conditions of Use

By using this site or downloading materials from the website, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to them do not use the website or download any materials from it.
The contents are subject to copyright. All rights are reserved. Part or all of the contents of the website pages cannot be copied, reproduced, transferred, uploaded, published or distributed in any way without the company's prior written authorization, exception made for extracts for your personal use only.

Disclaimer

The information on this website may include technical inaccuracies or typographical errors and may be changed or updated without notice.
The company will not under any circumstances be liable for any indirect and/or consequential damages related to the content of this website.

Law and jurisdiction

For any dispute arising from these terms and conditions and activities covered thereto the Court of Treviso, Italy, shall have exclusive jurisdiction and the Italian laws shall apply.