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Ratings and Reviews

AMAZING Experience !!!

This is my FIRST Time ever taking time out of My Schedule to Review an App but I felt it was surely worth it . I LOVE MAVEN !! I usually tend to rent cars from your everyday rental places (ie enterprise, advantage and so on) but I stumbled upon this app from an advertisement & thought it wasn’t possible to have such a convenient hassle free rental process so I thought I should try it out ... Sure enough , HASSLE FREE . Of coarse , people look at the prices and think it may be too expensive but it’s not . Gas is included , insurance is included , Wi-Fi is included , and soooo much more convenient . Booking is made simple , choosing your car is as easy as a simple tap on your smart phone . Not to mention the car selection is amazing , they have a little something for everyone . You want to Know what’s the Best Part ? You can Rent by the Hour !!!! I tend to always rent by the day but how convenient is that ?! I recommend this App to ANY and EVERYONE . You will not be disappointed , all you need is a good driving record and a debit / credit card . You will not be disappointed , I LOVE THIS APP . 💛

thatkidd95
, 12/01/2019

Terrible customer service

I’ve used this app multiple times, and each time has come with its own set of issues. Broken cars, dirty cars, cars not charged etc etc. that wouldn’t make the app terrible, but the customer service is absolutely awful. I’ve been hung up on, and talked to like a dog with customer service. I had such a terrible experience, I called customer service and was rudely handled by an agent so I asked to speak with a supervisor. The supervisor offered me a partial refund. That was great. I’ve used this app to go to THE SAME PLACE every time I’ve used this service. After my refund was confirmed I received a message saying that I went over the miles and was charged an exorbitant amount of money for the overage. I’ve never been charged before, and I always take the same route. So I called to inquire and I was again, connected to a rude agent. The agent basically told me he could put a support ticket in to have the charge reviewed, but he then told me if I do, all the other times I potentially went over, I would be charged for those as well as being charged an additional fee. He was so rude about it, and I don’t think it’s very professional to try to intimidate your customers because they want to inquire about a charge. It’s sad that such an innovative idea is completely ruined because of customer service.

Avoid this service at all costs. I would not like a customer service follow up, as I’ve already ended my membership and deleted the app.

Developer Response
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Thank you for reaching out with this honest, important feedback. We strive to provide an excellent experience for all of our Members and hate to know that this wasn't the case for you. Were you eventually able to get a resolution for your mileage fee? If not, would you mind emailing socialmedia@gm.com with "Maven/ thatkidd95" in your subject line so we can learn more?

jazzcaver1
, 10/30/2019

Worst company ever

I got a car from there after the 3 week I was only making enough money to pay for the car wasn’t seeing no extra money so that third week I called in an told the women hey car prices changed an cheaper can y’all at the new charges to my account she said no I gotta redo it to get the new prices which that didn’t make since to me they should just apply that to the people that has cars already then on top of that told the lady well I’m not going to make the money for the car price when do I return the car I was told they will send a email on the day to bring it into office this was a Monday my payment wasn’t due to to Tuesday while I waiting in my time an day the next day Wednesday they locked the car I called an asked why would y’all lock the car an I could have just brought the car to the office I’m going by what youre representive said they said sorry for the miss communication but I had to just come bring the car in now they charged me 500 dollars just to pick up the car then charged me for the days an how long they took to come pick up the car bill over 1000 dollars now an I don’t know what to do I thought about taking the company onto the news because it a whole rip off company why not just let me bring car in nobody going to take the car thinking about going to fox two so if anybody esle having these issues we need to get together an take it to the higher ground

Developer Response
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Thank you for reaching out to us. This is certainly not the experience that our team strives for. We would love the opportunity to look into this further. Please send us an email to socialmedia@gm.com with 'ATTN: Maven/jasscaver1' in the subject line. Please include details of your experience. Our team will be awaiting your response. ~Makayla