What it takes to be Trip Advisor’s No 1 hotel in London and we doubt you’ve listened of it

The 28-room investiture offers initial category patron use to visitors

Staff know any guest’s name and always have bedrooms giveaway for early visitors

By

Caroline Mcguire for MailOnline

Published:
06:01 EST, 12 Oct 2015

| Updated:
10:09 EST, 12 Oct 2015

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London is home to some of a best hotels in a world, from The Savoy and The Ritz to Claridges and The Dorchester.

But according to Trip Advisor, all of these universe famous establishments dark in comparison subsequent to a little boutique hotel that has usually 28 rooms.

The 41 Hotel, that is situated usually a stone’s chuck from Buckingham Palace, has been holding a No.1 mark on a transport examination site for a best partial of 9 years.

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The 41 Hotel has been voted a No.1 hotel in London on Trip Advisor by reviewers

So what is it that this little hotel, that frequency anyone has even listened of, could presumably do to make it such a outrageous favourite among a customers?

MailOnline interviewed a 15-year-old hotel’s ubiquitous manager Malcolm Hendry, who has been handling a hotel for a past fourteen years, to find out what his group does to pledge their guests’ happiness.

From a bed menu that facilities 9 opposite pillows, to a nominal drinks trolley charity 4 opposite forms of champagne after check-in, there is zero this investiture won’t do in sequence to make certain guest have a initial category stay.

From a impulse guest transport by a door, a staff’s aim is to make them feel as yet they are in a ‘home divided from home.’

The understated extraneous of a opening to Hotel 41 belies it grand interior

That means entrance to all that they would be means to get their hands on in their possess residence – including a place to lay their conduct on arrival, even if their room isn’t ready.

‘Once we get a basis over like hotel room keys, we go over a sum of what they wish from their stay, while they select a splash from our champagne trolley with 4 opposite forms of champagne – dual brut and dual roses.

‘We also always have a room for someone to nap in on arrival, possibly that is their possess or a pleasantness one while theirs is removing ready.’

The 41 Hotel is partial of a Tollman family-owned Red Carnation Hotel Group, that also owns a beside Rubens hotel (in fact, a 41 sits on a fifth building of a Rubens), The Chesterfield in Palm Beach, Florida, and a Acorn Inn, Dorset, among others.

In gripping with a inlet of a family’s sign for ‘warm, inexhaustible hospitality,’ a 41 Hotel is private – definition we can’t cocktail in for a splash or a meal, we have to be a guest in sequence to be fed an watered.

This probably accounts for since many people haven’t listened of it.

One of a favourite offerings of Hotel 41 is a ‘Plunder The Pantry’ tradition – a nominal 24/7 smorgasboard for guests

Guests can tuck into canapes, prohibited food and all demeanour of snacks giveaway of charge

But Malcolm Hendry argues that this is one of a main reasons that their investiture creates guest so happy.

He said: ‘Because we have to be a proprietor it puts a tip on numbers, so we’re as bustling as we can be with 28 bedrooms yet we’re not overrun.

‘It means a atmosphere is a lot easier to control – we don’t wish a conditions where a guest can’t get a seat in a vital room or a list for breakfast when they want.’

The 41 Hotel’s ubiquitous manager Malcolm Hendry tells MailOnline what creates their hotel so special for guests

Only permitting guest in a hotel’s community areas also allows for what could arguably be described as one of a biggest wealth in 41 Hotel’s climax – Plunder The Pantry.

Plunder The Pantry is a mouthwatering tradition of a hotel that sounds like it comes true out of an Enid Blyton novel.

In a Executive Lounge, there is always a nominal smorgasboard of food on offer for guests, that aims to yield as most of a widespread as their kitchen would during home.

Hendry said: ‘Plunder a cupboard has turn a bit of an institution, yet it retains a thought of what it started out as though, that is that if you’re during home, we have some kitchen cupboards where we can go to have a snack.

‘So in a day, it offers things like crisps, fruit pieces, chocolate, nuts and several other dry snacks, afterwards in a afternoon we supplement things in like scones, jam and cream for an afternoon tea experience.

‘At 8.30pm we change a offerings for a preference that includes things like cheese, pickles, pate, smoked fish, legs of ham, and a prohibited dish.

‘It’s a kind of thing where if we have a late lunch and don’t wish a full dusk meal, we can have what competence mom used to call a supper.’

Guests relax in a Executive Lounge for cocktails, a cupboard smorgasboard or to simply relax with a book

The hotel grill also provides 24-hour room service, but unsurprisingly, ‘Plunder The Pantry’ is what many of a guest soap-box about on Trip Advisor.

The other categorical and indicate for guest is a courteous inlet of a staff via a stay.

Ahead of a visit, guest are asked to fill in a unequivocally minute form inventory their likes, dislikes, a aims for their London outing and any special occasions that competence be holding place during a stay.

Hendry and his staff afterwards make certain that all is organised for a seamless visit, including personalised birthday cakes and rose petals in a bedroom for an anniversary.

They also know each chairman by name from a impulse they check-in.

He said: ‘One of a categorical staples is that we use a guest’s name and we deposit a lot in training people with tricks on how to remember that.

‘These are things that we find guest unequivocally conclude since it make them feel during home. Of course, it is also critical to know when it is some-more suitable to call them sir or madam.’

The Conservatory Suite is a best room in a hotel

The hotel has usually 28 rooms, that means a hotel is never overshoot with guests

While this intensely courteous use is one of a large favourites for guests, is not for everybody though.

On Trip Advisor, there are 3 ‘terrible’ reviews over a past 8 years, with dual out of a 3 complaints referring to a strict inlet of a patron service.

From a impulse they check in, staff know each guest by name

Not everybody is as penetrating on a executive loll providing a place for all from check-in to a cupboard either, with some suggesting that some-more private areas competence be some-more suitable for when guest wish privacy.

And of course, there will always be a guest who are unfortunate with a distance of a boutique London hotel room when compared to what is on offer in some of a incomparable establishments.

But while we can’t greatfully everybody all of a time, a 41 Hotel has finished a good pursuit of handling it 99.9 percent of a time, and for a 3 ‘terrible’ reviews, there are also 1,773 ‘excellent’ ones on Trip Advisor.

No meant attainment when we cruise how strict some guest can be.

Despite their high rating, Hendry says they aren’t resting on their laurels any time soon.

He said: ‘We’re unequivocally beholden for people wanting to share their experiences, even being in a tip 10 in London is a unusual achievement, let alone series one.

‘But as we always say, it’s not some examiner entrance in, it’s transport and guests’ opinions and you’re usually as good as your final review.’

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