Privacy Policy

Data Controller and Contact The data controller responsible in respect of the information collected on the website or otherwise in the course of your dealings with us is HOTEL URSO S.L.

2. We are going to use your personal data for… The personal data facilitated in this section will be processed with the aim of managing the bookings you request. In any case, the data provided may be processed for the purpose of elaborating internal statistics in order to improve our services. The personal data provided will only be kept while our commercial relationship is maintained, in the timeframe established by legal provisions, at the sole disposition of Courts to address possible claims. The legal basis for the processing of your data is fulfilment of the contractual obligations assumed by you when you request our services. You are hereby informed that the personal data facilitated may be processed in order to send you informative and other types of communications (offers, events, congratulations).

3. How long do we hold your personal information?

HOTEL URSO S.L. will only store your personal data for as long as is necessary for the legitimate purpose for which it was supplied and it will be destroyed or deleted when it is no longer necessary for HOTEL URSO S.L. to hold it. You can ask us to erase or delete all or some of your personal data at any time although that may impact upon the benefit you get from our website or other services.

4. Sharing your personal information

It may sometimes be necessary for HOTEL URSO S.L. to disclose your personal information in order to comply with a legal obligation but we will only do so in accordance with data protection legislation and will ensure that the appropriate security measures are observed.

5. Legal basis for the treatment of personal data

The legal basis for the treatment of personal data is consent. HOTEL URSO S.L. undertakes to collect the express and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User shall have the right to withdraw his consent at any time. It will be as easy to withdraw the consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the Website.

On occasions when the User must or may provide their information through forms to make inquiries, request information or for reasons related to the content of the Website, you will be informed in case that the completion of any of them is mandatory because they are essential for the proper development of the operation performed.

6. Your privacy rights

You have the rights listed below in relation to personal data we hold about you

Delete data You can ask us to erase or delete all or some of your personal data.

Change or Correct data You can ask us to change, update or fix your data in certain cases particularly if it is inaccurate.

Object to, or Limit or Restrict our Use of data You can ask us to stop using all or some of your personal data or to limit our use of it.

Right to Access and/or Take your data You can ask us for a copy of your personal data to be provided in machine readable form.

If you wish to exercise any of these rights you can contact our Data Protection Team by email at info@hotelurso.com.

Once your request is received, you will be sent a form to exercise the specific right requested, which you must complete and send to us along with a photocopy of your ID document or passport. Once this documentation has been received, we will address the exercising of your rights within the legally established timeframes and, if you are not satisfied with the exercising of your rights, you may file a complaint with the control authority, the Spanish Personal Data Protection Agency www.agdp.es