I have submitting ticket to Bonanza, posting wall post via Facebook, mention @bonanzamarket and @bonanzasupport and send Bonanza Mark via bonanza message but STILL NO HAVE RESPOND!

All I want from Bonanza are..

Refund my money that they charge to my credit card for $5.90

Restore my bonanza account (I think they can’t, because they were ashamed and afraid of me because I am a seller who complained the loudest, they fear their reputations tainted)

DELETE MY PERSONAL INFORMATION THAT BONANZA HAVE! They got all seller credit card number, it’s very dangerous how they use the data since their website got hacked by bonanza robot ‘otto’ bonanza Auto-Mailer.

As I said before, I wrote about Bonanza – The Online Marketplace is a scam! I will tell you how cunning they using a robot to suspend member account and then not be liable, by reason of the member is to blame.

So, after research and reading seller satisfaction review, I do not recommend you to buy and sell on Bonanza.com If you want to buy item and sell items from or to Bonanza (bonanza.com), think twice! Or maybe hundred times.

Bonanza never be same like eBay, iOffer, etsy and other marketplace online. Don’t dream bonanza if you want to be largest and best marketplace in this world! as long as you do not improve the performance of your team especially more seller and customer support that you have.

Bonanza – This marketplace doesn’t have protection to the seller, even you give shipping detail to buyer, they still protect the fraud buyer who want get item for free without pay. Modus is claim that item didn’t arrive, or they never receive the item. And then they contact bonanza team, bonanza team support (Angelica, Judy, Tom, Mark) will push you to refund buyer money, and bonanza don’t want listen your explanation!

After I refund buyer money, they suspend my account. They also charge my credit card for large amount.

As I wrote on my hubpages, I have 3 accounts on bonanza, 2 seller and 1 buyer. They suspend all my accounts.

This marketplace is shit, usually for seller. They don’t protect the seller, even you give shipping detail to buyer, they still protect the buyer.

Let me share important information for you..

I have register 3 account on Bonanza, 2 account as seller and 1 account as buyer.

1 account as seller is suspended because there is bot/robot bonanza that make an offer to your item that you sell and then cancel it. It happend more than 10 times, so you get 10 emails. Bonanza claim that your account is againts terms and condition. It’s very clear that it is robot.

1 account as buyer, they close it without confirmation and information before. When you try to login, it appear error. You forgot your password, they resend it but when you try to log in again, error happen, again!

My last account as seller, I put real credit card on that. A Buyer claim that item not yet received, NOT YET, not never received! But he is not patient and wants to get refund. I said, it is USPS.com responsibility, please call them to confirm why the package not yet arrive. But bonanza team (Angelica, Judy, Tom, Mark) didn’t want to know. They protect seller, and deny my win win solution that I gave to him. They push me to refund the buyer money, immediately or they will suspend my account. Before that, they did remive all items that I sell on my bonanza (my booth).

After I refund buyer money, they suspend my account. They also charge my credit card for large amount. It should charge only $3, buy they charge more than it and they didn’t refund my money. What the hell!!

After that I submit ticket to restore my account, restore all item that they delete, but what I got? They suspend my account.

And the funny case is happend today,

Many bonanza bot/robot make an offer to item that I sell, but they cancel it. Bonanza claim that your account is againts terms and condition. I tell them that it’s very clear that it is robot. As they know.. all items in my booth is zero, no one item that I can sell because bonanza delete it all, but why someone can make an offer and cancel it? I got more 10 email than show bonanza bot user made an offer and cancel it. It’s impossible, since I have no item to sell.

Here is email from bonanza robot which is scam and bug of their website.

And to cut conversation with someone who submit ticket to bonanza, they robot Judy will write

Hello Our system recently notified us that a security issue is associated with your account(s).

We apologize that we are unable to provide further details in this matter or our actions. In our efforts to keep Bonanza the safest possible marketplace for our buyers and sellers to use, it is our mandate to be proactive in suspending accounts that have been associated in any way with site misconduct or possible security concerns, In matters like this, we choose to err on the side of caution due to our concerns for user safety.

It is our policy not to notify other users of our suspensions when possible. We strive to keep this matter as private as possible to preserve your reputation on Bonanza.

If you have any further questions, please see our terms of service, which provide complete details about our user policies, including our right to suspend an account at any time.

If you are interested in moving to another marketplace, we recommend ioffer.com or ecrater.com, both of which have strong monthly traffic and a good base of buyers and sellers. eBid.net is a good site for those who wish to deal in the auction format.

We sincerely apologize for any inconvenience this may have caused you.

Jeanneblues from Fancy Gap, Virginia, United States wrote that better have own online store than sell on Bonanza.

I was only a seller for about 2 years, very lightweight, as I have another main website and business that I have run for 20 years. The very first time I have a customer dispute, which was essentially a “Buyer’s Remorse” issue, they intervened, took the customer’s side completely without ever hearing all the facts, and just pulled the plug on my shop with the statement “when you resolve this with the customer – we will get you going again” – so how does shutting my shop help this situation exactly? I was working on a settlement with the customer, which by all rights, I didn’t really have to do. She special ordered an item, I bought and paid for it, then she cancelled right before I was ready to ship – total time less than 3 weeks from the date of the order. So I have to sit on the item, but still promised to refund her. It took longer than I had hoped. She went to Bonanzle, and they just shut me down. Little Hitlers is about the best description I’ve seen up there. Absolutely no respect for a seller that had been with them PROBLEM FREE for over 2 years. NOT A SELLER ADVOCATE. Do not put a lot of time into a Bonanza store, because they have no qualms at all about just pulling the rug right out from under your feet unless you kneel before them and submit to their will. You can have your own website, for next to nothing cost wise, and nobody there to pull your plug without a trial. Contact me and I’ll tell you how. I’ve been doing this for 20 years! Sellers rule!!

Buyer ———
From my experience, Bonanza will easyly suspend seller account. After you purchase item and unfortunately the account of seller (which is someone who sell item to you) is closed, your purchase will never processed, you will lose your money!

Your credit card will charge more than it should, after that your account is suspended by Bonanza, you will not get refund from bonanza!

After suspension, your data information especially credit card is on bonanza database, they can use it for crime!

Bonanza never protect the seller, after you ship item to customer/buyer, buyer will claim that item not received, bonanza will push you to refund, after that they remove all item that you have sell and close you account. You will lose your money, your items. Buyer will get item for free! What the fuck!

My big question is to Bonanza.com Scam?

Is this way by bonanza using bot/robot to suspend bonanza user account without explanation?

Bonanza has lots of bug that’s why bonanza “Otto” the Bonanza Auto-Mailer can hack the member account. Why bonanza don’t fix it as soon as possible? or whether it was intentional?

What the support ticket system for if they only have template to cut conversation like that? Not answering the question!?!

What kind of non professional marketplace that give suggestion to sell item to another seller?

Mark, I’m glad you’re reading some of these comments. I had a store long ago that I closed due to moving away for medical treatment. Any shipping issues from when I was quite ill were resolved satisfactorily. I now have staff working for my store, have a very successful eBay business, and went back to Bonanza. After entering credit card info and paying $$$ was immediately suspended with no explanation and given no opportunity to respond or appeal. This is nonsense. My newest hire has just been tasked with pursuing the matter with the Better Business Bureau and legal counsel. What a shame that Bonanza has come to this. As a totally legitimate seller with a glowing reputation, I didn’t try to mask my identity. Bonanza staff long ago were aware that I was closing shop due to serious medical issues and had indicated they looked forward to having me back. Not so, apparently. As there is nowhere to appeal unjustified “immediate suspensions,” we are forced to pursue other routes.

Judy Nowakowski

11/03/2013 at 10:50 am (6 years ago)

I had similiar situation today with bonanza. I may be contacting BBB tomorrow. My booths been suspended. I got 40 plus order cancelations…no such orders. I get hacked they going to blame it on me. If they do I am going to the bbb and see who else I can get a hold of. This is ridiculous I put alot of time at bonanza adding over 600 items…not moved from ebay I hand picked every item. Then they run my debit card without my permission. We canceled the card. I advertised for bonanza a lot. sad

I AM SO UPSSET THAT I HAVE NOT RECEIVED THIS ORDER SHOWN BELOW – AND I DO NOT KNOW WHO TO CONTACT REGARDING THIS MATTER! PLEASE HELP! THIS A REPLACEMENT FOR SOMEONE; WHOS HOME I VISITED, AND I AM RESPONSABLE FOR DAMAGING THEIR TRAY – AND I WILL NOT BE SATISFIED UNTIL THE ITEM HAS BEEN REPLACED AND IN THEIR POSSESSION! SO WHERE IS IT? I ORDERED IT 4 WEEKS AGO! SIGNED: SO UPSET!

Your Bonanza purchase from Treasures4All is complete!

PATRICIA, you made a purchase from a seller on Bonanza, and we’re happy to report that it was processed successfully.

Same problem , I tried to register again but says error #167 . I got 40 order cancellation .
One of my buyer that bought from me told me that bonanza suspend me and told him to concoct Paypal to refund the money and I have send it already !!!!!!

Interesting, similar situation just happened to me. I have already contacted my bank in a dispute and have contacted my Attorney for a consumer law issue. They took money for a subscription, sent me all these robo offers and cancelled, then suspended my account. I paid them for turbo traffic which they sent a report that clearly lied about the traffic they pushed to me, I paid for a subscription which they cancelled before the subscription was completed and kept the money. I tried calling the number on my card and they never answer. I also see that they manually key in your cards, meaning they have access to your physical card information. Finally, they charged me for a sale that never happened. I spent alot of time and money dealing with them and am not letting this issue go until they at least return my money. I don’t even want to sell on their scam site after this experience, this is causing undue stress and hardship. They did this only because I complained that there site was broken in importing and that they were not responding in 24 hours as promised, even as a paid premier member. Finally, they are not protecting the seller. I had a scam order placed for $1700 in which paypal warned me about stating it was high risk. I did my due diligence, googled the shipping address, saw the satellite image of the home with a big for sale sign on it, and found that I would not be seller protected if I shipped per the customer’s request. They did not have bonanza feedback and I did not feel comfortable sending my product to a customer I thought to be scam. I immediately refunded the customer, sent the paypal refund number to bonanza per their policy, and they suspended me. Shame on you Bonanza, but that’s quite alright. Cheaters, scammers, and liars, never prosper.