Community-powered human service delivery

Government agencies augment their capabilities by tapping community assets including citizens, NGOs and community organizations. Community support becomes a powerful force, particularly in cases where heavy intervention is unnecessary. Problems such as loneliness and social isolation, for instance, can become mental health and substance abuse issues if left untreated; strong social networks can prevent this progression. Volunteers help strengthen the social safety net through the growth of innovative avenues — time banks such as CareBank, food sharing networks such as Casserole Club and programs that engage communities such as the Philadelphia Department of Human Services’ Improving Outcomes for Children. Such programs reinforce feelings of responsibility and empowerment within the community. Mobile technology helps mobilize support.