Do I need to present my credit / debit card during check-in?

Only if you are instructed to do so when booking through our Contact
Centre, or if you receive a verification email from us after booking online.

If we advise you to present the card used for booking, please do so
upon check in at the airport on the day of travel.

If the guest travelling is not the card owner, please present a copy
of the card, together with signed authorisation from the card owner, when
checking in at the airport.

You can also email a copy of the statement of account showing the
payment card debit details for this purchase along with your booking reference to PV@etihad.ae, at least 18 hours
before departure.

If the payment card cannot be verified by any of the methods
mentioned above, the passenger/s travelling under this booking will not be
accepted for travel unless the cost of the ticket/s is paid in full at
check-in.

Can I make an online payment in a currency of my choice?

No, our prices are automatically displayed based on the origin you're flying from.

For example, if you're in the US, booking a flight from Sydney to New York, the price displayed will be in Australian Dollars.

Please note that your payment provider may apply different exchange rates to the fare displayed on the booking page. There may be additional charges incurred, so please check with your payment provider before making your booking.

How do I report a lost or damaged baggage?

If you discover that your baggage and/or its contents are damaged after leaving the airport, please complete and submit a Baggage Claim Form within 7 days of arrival. We will assess the claim and notify you accordingly.

If you reported the mishandling of your baggage prior to leaving the airport on arrival, you will be in possession of a Property Irregularity Report (PIR). You can use the File Reference Number provided to trace your baggage online.

Does my baggage go all the way through to my final destination if I have a stop?

Yes, if you've booked one ticket with Etihad Airways and you won't leave the airport at the location of your transit stop.

If you've booked two flights with different airlines, or you have a stopover (leaving the airport) in the middle of your journey, you'll have to collect your bags where you stopped.

For travel in the US, you may be required to collect your bags at the mid-point of your journey. For further clarification on the route you are flying, please contact us.

Do you provide a baby bassinet on board the plane?

Can I take baby food or milk on board the plane in my hand baggage?

Yes, despite the restrictions on carrying liquids in your hand baggage, special allowance has been made to allow parents to carry a limited quantity of baby food and/or formula, appropriate for the journey.

Any containers will be checked by airport security and you may be required to taste the food/milk as proof of its content. We would suggest that you pack at least one extra feed/meal for your child to cover any unexpected delays.

How do I stop my child from watching films or TV shows that are not age appropriate?

You can child-proof the inflight entertainment system to control what your child can watch. Simply select the ‘parental block’ option on the IFE control. Our cabin crew can also help you activate this feature.

Where can I find policies for travelling children?

We encourage all guests to know and be familiar with the requirements of the countries/regions you are travelling to.

Please ensure your child has all the valid travel documents including passport, visa, health certificate and other necessary documents required by applicable laws for all countries on the entire journey.

View some policies in the 'travel policies' section of our family travel page.

Visas

Can Etihad arrange for my UAE visa?

Where can I find information on visa requirements?

It is the guest’s responsibility to hold valid travel documents and know the visa requirements of the country they are travelling to. You can contact the local embassy or consulate of your destination country.

For UAE visa information, we have partnered with TT services to provide you with convenient visa services.