Setting up your return policy

To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.

When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might include information on who pays for return shipping, or that you're willing to accept returns for a specific period of time after a sale. Whatever you decide your policy is, it needs to be clearly specified in your listings.

If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. For example, you can create rules to:

Accept some returns automatically, while continuing to process others manually

Refund the buyer automatically and allow them to keep the item, if the return shipping cost is higher than the item's cost

Provide different return addresses for different items

Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away.