COVID-19 Update - Urgent Message from Andrews Agency, Inc

Dear Clients and Friends,

The recent outbreak of Corona Virus has created many challenges, disruptions and uncertainties for all of us. The Andrews Agency is committed to continuing to provide you with the insurance service and advice that you need to continue your day-to-day life and business with as little disruption and inconvenience as possible. In order to minimize the risk of transmitting the Corona Virus in the course of insurance business transactions, I am strongly encouraging you to refrain from coming into the office to conduct business unless it’s absolutely necessary. If at all possible, please remit payment by mailing a check to your company or paying by credit card either online through your company website or by phone either by calling the company directly or calling our office. With modern technology almost any other insurance transaction can be completed securely and efficiently by phone and the use of secure email and e-signature capabilities. While we welcome the opportunity to interact with our clients on all levels, the uncertainties of this virus make it important that we limit the face-to-face and hand-to-hand transactions that would ordinarily be commonplace. As with most workplaces, some members of our team have existing health challenges that may make them more susceptible to illness if exposed. Please be thoughtful and considerate for the good of your family, your friends and ours.

While I have no plans to suspend operations form our physical location at this time, if it becomes necessary to do so either by governmental action or for the safety of my staff, please be assured that your insurance needs will continue to be met effectively and efficiently. Our staff is fully capable of conducting business remotely. Through the use of our Voice Over Internet Phone system our office number is simply rolled seamlessly to a remote location. As I said earlier, there are very few insurance transactions that can’t be handled by phone or email. In short, while I am not expecting this to come to pass, if it does we will operate as close to business as usual as possible.

Thank you for your understanding and cooperation and please give priority to keeping yourself and your loved ones safe and healthy

Richard A. Andrews

President

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COVID-19 Update

Please note: In order to reduce the spread of the COVID-19 Virus, our
office will no longer be open to walk-in traffic. All of our employees
are currently working remotely. We are still available via phone and
email. Payments can be made online through your insurance company’s web
portal or by calling our office at 607-273-7551.

We will continue to update our customers as more information becomes available.