Privacy Policy

POLICY OF PROTECTION OF PERSONAL DATA

On the occasion of the entry into force on 2018, May 25 of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (hereinafter RGPD) we inform you that the personal information you have communicated to us has been incorporated into a database owned by Global Tourist Services Group, s.l.u. for the provision of contracted services.

The legitimation or legal basis of such treatment was the legal relationship or service provided by Global Tourist Services Group, s.l.u.

In order to comply with the RGPD we have adapted our privacy policy to the new requirements of the RGPD, and we want to make you participate in said changes, which are in any case favorable for you, since the RGPD gives you more control on your data, as well as greater ease when exercising the rights of access, rectification, deletion, limitation, opposition and portability.

At www.nauticadventure.com, like all the websites of the group, we are committed to ensuring that your personal information is protected and not used improperly.

In this document we explain who is responsible for treatment, with what purpose your personal information is going to be treated, the legitimacy for the treatment, how we collect it, why we collect it, how we use it, the rights that assist it and also explain it the processes that we have arranged to protect your privacy.

By providing us with your personal information and using our websites, we understand that you have read and understood the terms related to the personal data protection information that is exposed. On all the websites of Global Tourist Services Group, s.l.u. We assume the responsibility of complying with current legislation on national and European data protection, and we aim to treat your data in a lawful, fair and transparent manner.

Who is responsible for the treatment?

According to current regulations, it is the individual or legal entity that, alone or together with others, determines the purposes and means of processing.

Global Tourist Services Group, s.l.u. is responsible for the treatment of the personal information that it makes of its clients. The contact of the Data Protection Delegate of Global Tourist Services Group, s.l.u. is: Tony Craviotto, CEO of our group.

To exercise your rights, contact the email address: info@nauticadventure.com attaching a photocopy and / or scanned copy of the applicant's passport.

For what purpose do we collect your personal information?

Purposes protected in the contractual relationship:

The main reason why we collect your personal information is because it is necessary to manage your reservation request for boat rental or nautical activities to our suppliers who are the final providers of customer service and who require the data to formalize the reservation and, once your request is confirmed, maintain the contractual relationship.

Other purposes:

In the event that you authorize it, your data may also be used to send advertising of our services on the websites of Global Tourist Services Group, s.l.u .; by all available channels (including electronic means); of a general nature or adapted to their personal characteristics according to their interests, through the elaboration of a commercial profile based on the information provided and through automated treatments. Likewise, said information may be used to conduct market studies.

What is the legitimacy for the treatment of personal information?

For the processing of your personal information we rely on the legitimation for several reasons:

For the fulfillment of a contract and / or business relationship.

With your consent, for example, to send personalized offers of the products and services of the websites of Global Tourist Services Group, s.l.u.

Who can we communicate your personal information to?

You must know that in some cases it is necessary to transfer your data to third parties that provide services associated with the contract, both for its formalization and for its management and execution, such as: suppliers of boat reservation services and nautical activities, contracting of insurance, hiring of transport of people, catering supplies, etc. But in any case always related to the provision of the service that has hired us.

In this sense, for the management of the purposes inherent to the development and fulfillment of the object of the contract, it may be necessary and mandatory for the provision of the service, that their data have to be communicated to the different providers, such as nautical charter companies, transport of people and other service providers, who will be obliged to use the data, only and exclusively, to fulfill the purpose of the contract. These providers, depending on the destination country of your trip, may be located in third countries for which an international data transfer is necessary.

In all cases, Global Tourist Services Group, s.l.u. assumes responsibility for the personal information you provide us, and we request those companies with whom we share your personal information to apply the same degree of protection of the information that we do.

Likewise, your personal information will be available to public Administrations, Judges and Courts, for the attention of possible responsibilities arising from the treatment.

In the event that you authorize it, your personal data, except health information, may be transferred to the Global Tourist Services Group, slu websites, listed below, for the preparation of commercial profiles through automated processing in order to develop commercial actions adapted to their personal characteristics regarding travel, insurance, financial products and retail sale of goods and services, as well as to carry out market studies.

Global Tourist Services Group, s.l.u. does not plan to transfer data to third countries. The personal information we collect resides in Spain, although it is possible that in the near future we have presence in other countries and your personal information is collected in the country where you reside, then we install and store this information in our systems. Those third parties with whom we share your personal information can manage or transfer your personal information outside Spain and the European Union to other countries where they have facilities. Complying in this case with the requirements established by the Spanish Agency for Data Protection and the European Union.

We will ensure that both any transfer of your personal information that we make or those third parties with whom we share your personal information, such as the way we manage your personal information, comply with the legislation that applies to us. Anyway, the transfer, storage and management of your personal information by us will always be governed by this Privacy Policy.

How can you exercise your rights?

You have the right to have control over the personal information that we collect, in this way we also make sure that it is accurate and truthful.

You have the right to obtain access to your personal information, as well as to request the rectification of inaccurate data or, where appropriate, request the deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed, for those purposes for which you have expressed your opposition. In the same way you can exercise the right of limitation of the treatment of your personal information, requesting the conservation of the same.

In certain circumstances, you may request the portability of your data to another data controller.

You can exercise your rights without any cost, and to receive a response within the deadlines established by the current legislation on data protection, choosing between the following means:

By written and signed request addressed to Global Tourist Services Group, s.l.u., in the street Manacor, 391, 07198 - Palma de Mallorca - Spain (Data Protection), must attach a photocopy of the DNI of the applicant. If you have already provided the address or email addresses it will be essential that you provide us / s.

Sending request along with a photocopy and / or scanned copy of the applicant's ID to the email address: info@nauticadventure.com.

You can file a claim with the Spanish Data Protection Agency, especially when you are not satisfied with the response to the exercise of your rights, for more details you can consult the web www.agpd.es.

How can you modify the way we contact you to inform you about our products, services?

You can change the way we contact you by the following means:

By written and signed request addressed to Global Tourist Services Group, s.l.u., in the street Manacor, 391, 07198 - Palma de Mallorca - Spain (Data Protection), must attach a photocopy of the DNI of the applicant. If you have already provided the address or email addresses it will be essential that you provide us / s.

Sending request along with a photocopy and / or scanned copy of the applicant's ID to the email address: info@nauticadventure.com.

How long do we store your personal information?

We only store your personal information to the extent that we need it in order to use it according to the purpose for which it was collected, and according to the legal basis of its treatment in accordance with applicable law. We will keep your personal information as long as there is a contractual and / or commercial relationship with you, or while you do not exercise your right of deletion, cancellation and / or limitation of the processing of your data.

In these cases, we will keep the information duly blocked, without giving any use, while it may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual responsibility for their treatment, which must be attended to and for which your recovery is necessary. In no case will your data be kept more than 10 years from the end of the contractual relationship, mandatory conservation period established by Law 10/2010, of April 28, prevention of money laundering and financing of terrorism.

How do we protect your personal information?

We are committed to protecting your personal information. We use the appropriate technical and organizational measures, in order to protect your personal information and privacy and review these measures periodically. We protect your personal information by using a combination of physical, computer or logical security controls, including access controls that restrict and manage the way your personal information and personal data are processed, managed and managed. We also make sure that our employees are properly trained to protect your personal information. Our procedures indicate that we may request proof of identity before sharing your personal information with you.

In accordance with our guarantee of security and confidentiality, we are especially interested in offering you the highest level of security and protecting the confidentiality of the personal information you provide us. Therefore, commercial transactions are made in a secure server environment under SSL (Secure Socket Layer) protocol

If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of the options. If you need us to help you find the solution or if you have any questions regarding the operation of our purchase system, call us at +34 646 056 669. We will be happy to assist you.

The Internet is a means of communication and also a new medium that enables business transactions through the network. Therefore, one of the main concerns on the part of users who use the internet is the security of data on the network.

As an Electronic Commerce transaction, it is understood the entire process of making a commercial agreement including contact between both parties: client and company. The aspects that should gather any commercial transaction must be:

Authentication that guarantees the legal or physical personality with which we communicate.

Integrity, that is, that the content of the communication between both parties can not be modified.

Confidentiality, which is the guarantee that no unauthorized person can know the content of the communication.

Data of minors

The web pages of Global Tourist Services Group, s.l.u., services and products are not normally aimed at minors since to be able to reserve one of our boats or nautical activities, it is mandatory to be over 18 years of age. Although we use the data of minors when they are part of the crew of a boat or nautical activity accompanied by their parents or guardians, data that are necessary for the contracting of passenger insurance. However, we do not knowingly collect any personal information from minors, except with the authorization of the parent or guardian.

If you are a minor, please do not try to register as a user of our websites, applications or products. If we discover that we have obtained personal information from a minor by mistake, we will remove that information as soon as possible.

Recommendations and precautions

These are some of the precautions that we advise our clients should take:

Not provide anyone with the user, or the password.

Do not point it in places of easy access: computer, agenda.

Always use our SSL security system.

Always disconnect the browser session after having accessed a security zone or having entered the user's password.

Modifications to the present data protection information

We will review and update the data protection information at least once a year or when changes occur in the legislation or in any of the procedures for the processing of your personal information, indicating the date of the last update, content and date.

If we have your email address or mobile phone, we will also send you an email or SMS with information about those changes. If necessary, we will renew your consent to confirm that you agree with these changes.

This data protection information was last revised and updated in May 2018.