TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

3.05Rooms

2.05Service

1.05SleepQuality

2.05Value

2.05

“Poor Service, Under or Uninformed Staff”

Feb 21, 2013Michael M, Spicewood

We won't be staying with you in the future. We were not entitled to a special rate associated with a volunteer event and when we tried to check out early we were charge an extra night because of the inflexible policy associated with preregistration; this is silly. I would recommend you read about Southwest Airlines and the way they empower staff to adjust, they undestand customer service - you don't. We have stayed with you because of a DU event that has been and will be held in Greune for the forseeable future this time of year. We will advise anyone attending to avoid your property and look elsewhere because of your booking policy.Please feel free to post these comments on your website, Michael May