He [Dr. Miller] will not hold your hand through this process. He doesn't have time. You will feel like a number. But...he is SMART. he looks for the problem. He wants you to get pregnant. He doesn't say, this will never happen. You need to find your warm and fuzzies elsewhere...But when we are in that appointment, he definitely spent time explaining what went wrong and how we can try to improve for the next time...

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Age

29 - 32

Treated

2013 - 2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IVF

Diagnosis

Recurrent Pregnancy Loss, Male Factor, Immunological

10

How was your experience with Charles Miller?

First IVF Retrieval: 1 successful pregnancy. Coming back for #2 was a different story. Always wants to try new things, get more information. Found out that I had immune infertility issue after two chemical pregnancies. Changed course of action and did retrieval number 2. Five embryos, four normal. My first IVF retrieval had 30 eggs, the 2nd had less. Felt much better overall and had better quality eggs because he changed course of action.

What one piece of advice would you give a prospective patient of Charles Miller?

He will not hold your hand through this process. He doesn't have time. You will feel like a number. But...he is SMART. he looks for the problem. He wants you to get pregnant. He doesn't say, this will never happen. You need to find your warm and fuzzies elsewhere.

During treatment, did you feel like you were treated like a number or a human?

Felt like a number sometimes...crazy busy hours, lots of patients. WAITING for a 20 minute WTF appointment. But when we are in that appointment, he definitely spent time explaining what went wrong and how we can try to improve for the next time.

Describe the protocols Charles Miller used in your cycles and their degree of success.

Both times used a combo of follistim and menopur. The first time we went heavier doses of follistim (a recruiter) and less menopur. 29 mature eggs, 21 fertilized (ICSI) and 9 retrieved. 3 embryos used when going to transfer (one didnt survive thaw), two put back, one resulted in successful pregnancy.
Second time we had heavier doses of menopur 16 eggs, 12 mature, 8 fertilized, 5 embryos, 4 were genetically tested to be normal. Putting 1 normal embryo back on 10/17/16

Describe your experience with your nurse.

Very completely organized. Advocate for me. Very compassionate. They all want me to do well and have been a wonderful support team. Could use an update in terms of communication...voice mail box/paperwork is tedious.

VERY high tech when it comes to the science but could be more high tech in terms of the communication. Would nice to do some things over email...very hard to get a hold of someone for question (need to call nurse, then they call me back, what if I miss the call...)

Describe the costs associated with your care under Charles Miller.

Very minimal...my insurance covers everything.

What specific things went wrong at this clinic?

Lost paperwork

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

The Advanced Gynecologic Surgery Institute

Schaumburg

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

27 - 28

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

PCOS

10

Dr Miller was very thorough in providing testing to determine what the best course of treatment was and why that was his recommendation. While I would have liked a little more interaction with him, the vast majority of my appointments were testing/monitoring and I could see why that is not necessary. After every test the he reivewed the results and provided timely instruction so I knew what the next steps were... I ended up in a freeze all cycle due to OHSS, which did end up landing me overnight in the hospital even with receiving medication to try and stop it.

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Age

27 - 28

Treated

2015 - 2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Consultant

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

PCOS

10

How was your experience with Charles Miller?

Dr Miller was very thorough in providing testing to determine what the best course of treatment was and why that was his recommendation. While I would have liked a little more interaction with him, the vast majority of my appointments were testing/monitoring and I could see why that is not necessary. After every test the he reivewed the results and provided timely instruction so I knew what the next steps were.

What one piece of advice would you give a prospective patient of Charles Miller?

Make sure to come prepared with any and all questions that you may have. It is a lot of information to take in and you may not think of your questions while you are in the office, so write them down.

Describe the protocols Charles Miller used in your cycles and their degree of success.

I do not remember the name of the specific protocol. I was on lupron for a couple week prior, then started taking 75 of menopur in the am and various amounts of follistim in the pm. My doses of follistim were adjusted multiple due to my reactions to the medication. I ended up in a freeze all cycle due to OHSS, which did end up landing me overnight in the hospital even with receiving medication to try and stop it. My next cycle was a FET with 2 embroyos, which was successful and I am currently 33 weeks pregnant with twins.

Describe your experience with your nurse.

My primary nurse overall was very organized and knowledgable. Occasionally she was not as compassionate as I would have liked, the other nurse that would cover for my primary when she was out was a lot more compassionate and I wish she would have been my primary.

The early morning hours for montioring were great! For the most part I was able to get in before work without an issue, every once in a while I would not be able to get one of the early timeslots which would cause me to be late to work especially if they were running behind.

Describe the costs associated with your care under Charles Miller.

I do not recall, I had multiple insurace policies to assist with paying. I went to the marketplace to purchase my own insurance to cover treatment since the insurance through my employer did not have coverage.

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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7

Age

39

Treated

2015

Success with this Doc

Yes

Treatment

4 IUI, 2 IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality

7

My experience with Dr. Miller was mixed. Most importantly, he helped us be successful in our journey to pregnancy (I got pregnant on our first donor cycle)...But his personality can be a bit off-putting. He can come off as very arrogant and not overly sensitive. Without a strong recommendation from a doctor that I highly regard (we were referred to Dr. Miller for a donor cycle), I would not have chosen Dr. Miller.

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Age

39

Treated

2015

Success with this Doc

Yes

Race

European

Income

$500K

Occupation

Business Executive

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

4 IUI, 2 IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality

7

How was your experience with Charles Miller?

My experience with Dr. Miller was mixed. Most importantly, he helped us be successful in our journey to pregnancy (I got pregnant on our first donor cycle). So by that measure alone, I should be (and am!) very satisfied. I also saw him regularly while I was under his care. He clearly works very hard and has high success rates. But his personality can be a bit off-putting. He can come off as very arrogant and not overly sensitive. Without a strong recommendation from a doctor that I highly regard (we were referred to Dr. Miller for a donor cycle), I would not have chosen Dr. Miller.

What one piece of advice would you give a prospective patient of Charles Miller?

Prepare to be very flexible.

During treatment, did you feel like you were treated like a number or a human?

It is clear that Dr. Miller's office does a high volume of patients and they are set up/staffed accordingly. The nursing and admin staff is all very friendly and I always felt that they were working with my best interests at heart, but they were clearly very busy and the amount of personalized attention is definitely limited. All communication is done through their voicemail system (which you have to remember to call into at certain specified times). It can be difficult to reach someone directly to get questions answered. Appointment availability (for monitoring) can be limited at times, which makes scheduling difficult if your schedule is not completely flexible.

Describe the protocols Charles Miller used in your cycles and their degree of success.

I first saw Dr. Miller in June 2015 on referral for a donor egg cycle with my younger sister as donor. (My previous doctor did not do donor cycles.) Dr. Miller did a trial cycle in July 2015 and determined that I had endometriosis and a small uterine septum and recommended surgery. Dr. Miller performed laparascopy surgery on me in Aug 2015. Following surgery, I did estrogen therapy for a 1-month cycle right before a donor IVF cycle that was planned for September. The first donor cycle that we attempted never really got started because of the levels of my donor, but the second one in October 2015 went smoothly and resulted in a pregnancy.

Describe your experience with your nurse.

The nurses were all very friendly and helpful when needed, but overall I would not describe the care as personalized. My coordinator, Wendy, was very knowledgeable about the process, however, was relatively hands off and at times, difficult to get ahold of. I found it hard to contact them directly, as all contact with the nurses is through their voicemail system.

The clinic does a high volume of patients and is very regimented. The care is not very personal, but the staff is very friendly, somewhat remarkable for the amount of volume they do.

Describe the costs associated with your care under Charles Miller.

2500 deductible

What specific things went wrong at this clinic?

Lost appointments

Provided conflicting information

7

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Frequency seen during appointments

7

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

40 - 41

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

PCOS

9

I was diagnosed with PCOS and I was almost 40 years old, once on medications to help control the PCOS and regulate my cycle my body seemed to respond well. I did 3 rounds of IUI with the 3rd being cancelled because I had 6 eggs that looked ready to release. I then had another appointment with Dr. Miller where we decided to move on to IVF in order to control the amount of embryos...I liked how I was treated at this office

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Age

40 - 41

Treated

2015 - 2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Operations

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF

Diagnosis

PCOS

9

How was your experience with Charles Miller?

I was diagnosed with PCOS and I was almost 40 years old, once on medications to help control the PCOS and regulate my cycle my body seemed to respond well. I did 3 rounds of IUI with the 3rd being cancelled because I had 6 eggs that looked ready to release. I then had another appointment with Dr. Miller where we decided to move on to IVF in order to control the amount of embryos.
I did one round of IVF egg retrieval was not bad and 12 were pulled 8 were mature and 7 successfully fertilized. Two of my eggs that were grown for 5 days and were B grade were then transferred.
The transfer was successful and I was pregnant with 1 of the 2 embryos implanted. I carried to 23 weeks 5 days when I had a lazy cervix and then a placental abrubtion. This was no fault of the Dr. My son was born 1lb 5oz. And spsnt 5 months and 1 day in the hospital but is now a healthy happy 15 month old boy.

During treatment, did you feel like you were treated like a number or a human?

I liked how I was treated at this office, it Dinkins of feel like an assembly line of a baby making factory though. Everyone was very nice and personable.

Describe your experience with the nursing staff.

I never had a problem with the nursing staff all were nice and explained anything they were doing.

It is nice that they have the Schaumburg office but it would have been nice to be able to have all appointments there. Transfers and IUI procedures are only done at the Naperville office.

Describe the costs associated with your care under Charles Miller.

Thankfully I had HMO (knowing I was going to be trying to get pregnant I opted to pay for the more expensive coverage of HMO knowing it covered infertility, just in case) and everything was covered at 100 percent. The only thing we had to pay for was my husbands blood work. If I had realized we had to pay for it I would have had him go somewhere else to have it done because it would have been cheaper. I assumed my HMO would have paid for it because they paid for the other tests for him. So I am not going to complain for $300 out ofnpocket is about all I paid.

9

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

The Advanced Gynecologic Surgery Institute

Schaumburg

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

41

Treated

2016

Success with this Doc

No

Treatment

3 IVF

Diagnosis

Poor Egg Quality

7

I liked him just fine personally. I had read not to expect any warm fuzzies from him, but I thought he was pretty compassionate. He doesn't mince words, explains everything pretty black and white. I do feel he misled us a bit. He explains the success rates for each type of procedure, ending with there is a 40% chance of success with a PGS normal embryo, but he doesn't discuss the probability of IVF success in general. From our experience he has 2 protocols with no deviations from that...I generally liked Dr. Miller, except that he seems to only have 2 IVF protocols. After our 2nd failed IVF, he said that he would just keep doing the same protocol until we were either successful or we wanted to move onto donor egg or just gave up.

+ Read more

Age

41

Treated

2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IVF

Diagnosis

Poor Egg Quality

7

How was your experience with Charles Miller?

I generally liked Dr. Miller, except that he seems to only have 2 IVF protocols. After our 2nd failed IVF, he said that he would just keep doing the same protocol until we were either successful or we wanted to move onto donor egg or just gave up.

During treatment, did you feel like you were treated like a number or a human?

I liked him just fine personally. I had read not to expect any warm fuzzies from him, but I thought he was pretty compassionate. He doesn't mince words, explains everything pretty black and white. I do feel he misled us a bit. He explains the success rates for each type of procedure, ending with there is a 40% chance of success with a PGS normal embryo, but he doesn't discuss the probability of IVF success in general. From our experience he has 2 protocols with no deviations from that.

Describe the protocols Charles Miller used in your cycles and their degree of success.

We did the Ganirelex protocol the first time with poor results. The next time we did bcp & microdose Lupron with, in his opinion, better results. In our opinion they were the same results because ultimately both times we transferred 2 - day 3 embryos with nothing to freeze & bpn at the end. Dr. Miller said the quality of the embryos the 2nd time was better. After the 2nd failure he said that this was a numbers game and we could continue trying with my own eggs but at some point may need to consider donor eggs. He said that he would continue to do the same protocol as the 2nd time. The 3rd time we did get better results, we were able to transfer 2 - day 5 blasts, nothing to freeze. We got our bfp, which resulted in a blighted ovum at 7 weeks and D&C at 8 weeks. This was the end of January 2017. Since then, we have consulted with 3 different RE's as I can't justify continuing to do the same thing over and over & expect to get better results. The first 2 agreed that we should continue with the microdose Luptron protocol, with some changes. All 3 agreed that using birth control leading up to the cycle was not the way to go, even though that is Dr. Miller's protocol. I was told estrogen priming is better and using human growth hormone during the cycle would improve our results. Dr. Miller does not us HGH. I am disappointed in Dr. Miller in that he wasn't willing to tweak anything to see if it would help. He doesn't seem up on the latest options. I have heard he is THE BEST surgeon, but at this point, I would have to question the infertility part of his practice.

Describe your experience with the nursing staff.

I also had issues with his nurses getting information wrong which was very frustrating and led to my having to request a different nurse as I didn't have confidence in the direction she was giving me.

The communication between his Schaumburg and Naperville offices is also very poor. I had to wait up to an hour on several occasions for bloodwork because the Schaumburg location hadn't received the required paperwork from the Naperville location. I also had issues with their billing/finance dept which has ultimately cost me thousands of dollars unnecessarily.

Describe the costs associated with your care under Charles Miller.

We paid about $14,000 out of pocket for first IVF, then found out too late that my insurance would have covered the monitoring. So we are out thousands of dollars because of this.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Lost paperwork

Failed to call with results

Provided conflicting information

Failed to convey critical information

7

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

34

Treated

2016

Success with this Doc

Yes

Treatment

Fertility Medications

Diagnosis

Tubal Blockage, Uterine Fibroids

10

First He wrote down the plan for my first step of the treatment, then they took a blood test for my thyroid, prolactin and defect gens. As a result he increase my thyroid drug and my gens were fine and my prolactin was elevated. Then, he send me for ultrasound , hystorosonogram , and endometrial biopsy as a result he was able to see my big fibroid specific location, my right tube was blocked and my biopsy was good, also he wanted all my information for previews doctors and surgeries. After that, I was able to have my Mhyomectomy and He removed my big fibroid, my right Fallopian tube (because it was damage for the scar tissue) and He cleaned my liver, intestines and my uterus because all the scar tissue. Finally he put a special mash on my stomach wall to prevent the scar tissue grow again. Now as a result of the surgery I am on the next step of the treatment ,what is taking all the vitamins and thinking about the possibility of the IVF treatment to be pregnant.

+ Read more

Age

34

Treated

2016

Success with this Doc

Yes

Race

Latino

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

Fertility Medications

Diagnosis

Tubal Blockage, Uterine Fibroids

10

How was your experience with Charles Miller?

From the first visit we could tell Dr. Miller was very detailed orientated and organized by the notes he took. He spoke with a high degree of confidence, but not did not boost. Dr. Miller took the time to answer all of our questions in detail and addressed misleading concerns presented to us from another doctor. We felt safe in Dr. Miller's care. The only negative was we were unable to speak with Dr. Miller after my wife's surgery.

What one piece of advice would you give a prospective patient of Charles Miller?

Be patient and realize this is a process, He is sending you to several tests and procedures that may be required. over and over again

During treatment, did you feel like you were treated like a number or a human?

Dr Miller treated us with respect and explained in detail the entire process. Also Dr. Miller assured us he would never put my wife's health at risk.

Describe the protocols Charles Miller used in your cycles and their degree of success.

First He wrote down the plan for my first step of the treatment, then they took a blood test for my thyroid, prolactin and defect gens. As a result he increase my thyroid drug and my gens were fine and my prolactin was elevated. Then, he send me for ultrasound , hystorosonogram , and endometrial biopsy as a result he was able to see my big fibroid specific location, my right tube was blocked and my biopsy was good, also he wanted all my information for previews doctors and surgeries. After that, I was able to have my Mhyomectomy and He removed my big fibroid, my right Fallopian tube (because it was damage for the scar tissue) and He cleaned my liver, intestines and my uterus because all the scar tissue. Finally he put a special mash on my stomach wall to prevent the scar tissue grow again. Now as a result of the surgery I am on the next step of the treatment ,what is taking all the vitamins and thinking about the possibility of the IVF treatment to be pregnant.

Describe your experience with the nursing staff.

They are organize and explained every step by the phone calls but when you see them at the clinic they need to be more organize and do not let you wait so long just for a question

Dr Miller is a little quirky and his personality could be off-putting to some people. If you are looking for a extremely nurturing and loving doctor, he’s not it. He is, however, very friendly and honest and does a great job explaining all of the options, risks and success rates...We ended up going with an antagonist ganarelix cycle for our egg retrieval...The decision to go with the anatagonist protocol was due to our MFI and diminished ovarian reserve.

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Age

34

Treated

2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Consultant

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF, 1 Embryo Freezing

Diagnosis

Anovulation, Diminished Ovarian Reserve, Male Factor, Immunological

8

How was your experience with Charles Miller?

Dr Miller is a little quirky and his personality could be off-putting to some people. If you are looking for a extremely nurturing and loving doctor, he’s not it. He is, however, very friendly and honest and does a great job explaining all of the options, risks and success rates. Overall, I chose Dr Miller because he is one of the best at diagnosis fertility issues and creating a customized protocol that will get you the baby you need.

What one piece of advice would you give a prospective patient of Charles Miller?

Be honest about what you are looking for and any concerns you have about the process.

During treatment, did you feel like you were treated like a number or a human?

Dr Miller took the time to understand what we wanted out of our infertility journey at the beginning and continually checked in to make sure our goals were still being met. Additionally, he took the time to get to know more about us as people. That attention to detail and humanization trickled down to his staff, as well.

Describe the protocols Charles Miller used in your cycles and their degree of success.

We ended up going with an antagonist ganarelix cycle for our egg retrieval that resulted in 12 eggs, all mature, 10 fertilized and 8 day 5 embryos. We transferred 1 egg as a fresh transfer and froze the other 7. The transfer resulted in a live birth.
The decision to go with the anatagonist protocol was due to our MFI and diminished ovarian reserve.

Describe your experience with your nurse.

All of the nurses and support staff were wonderful. At least three of them when through IVF themselves which made such a difference in their care and treatment.

The clinic has a handful of nurses and you are assigned one primary nurse when you start the process. It really helps to have that one point of contact to lean on through out. They communicate via phone and through on online portal which I really like. I’m a visual processor so seeing my results online first really helps. I then call Wendy if I have any follow up questions or concerns.

Describe the costs associated with your care under Charles Miller.

We were fortunate that our insurance covered a large amount of the cost. The medication cost was approx $3000

8

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

The Advanced Gynecologic Surgery Institute

Schaumburg

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

31 - 32

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

4 IUI, 3 IVF

Diagnosis

Endometriosis, PCOS, Other

10

Dr. Miller listened to my concerns and questions and answered then completely and made sure I was comfortable with the course of treatment, especially because my complications were rare. When I had a miscarriage he let me steer the cours of how proactive I wanted to be for answers. I did wait a long time for him at appointments, but I didn't mind that much because I felt like he took the time with me and he managed to squeeze me in when my treatment cycle needing changing...

+ Read more

Age

31 - 32

Treated

2014 - 2015

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

4 IUI, 3 IVF

Diagnosis

Endometriosis, PCOS, Other

10

How was your experience with Charles Miller?

Dr. Miller listened to my concerns and questions and answered then completely and made sure I was comfortable with the course of treatment, especially because my complications were rare. When I had a miscarriage he let me steer the cours of how proactive I wanted to be for answers. I did wait a long time for him at appointments, but I didn't mind that much because I felt like he took the time with me and he managed to squeeze me in when my treatment cycle needing changing.

What one piece of advice would you give a prospective patient of Charles Miller?

Know before you go. I think he appreciated that I was an educated patient and asked thoughtful questions. I had been through IVF many times by the time I saw him so I had many questions about why his cycle plans for me were so different. Don't be afraid to email him. He responds to questions.

During treatment, did you feel like you were treated like a number or a human?

My questions were always answered and took the time for extra monitoring when I needed it or wanted it. Testing was thorough and we left no stone unturned. Nurses always called me back in a timely fashion. Dr Miller never rushed my appointments and talked me through all my options

Describe the protocols Charles Miller used in your cycles and their degree of success.

Dr. Miller emphasized quality not quantity. I retrieved less eggs, but they were better rated. I also think his standards for grading embryos are very high. Once I had a miscarriage, we did a complete immune panel and found some potential issues and he treated it accordingly. For egg retrieval, I was on Gonal F and Menopur. He does estrogen support in pill form and suppositories- no patches. I also was on his supplement recommendations, lovenox for immune issues and PIO. He is super cautious and used way more PIO than my previous doctor.

Describe your experience with your nurse.

His nurses are a little formulaic in how they treat you. I did feel that sometimes they were "just making another call." They weren't amazing about me asking for other appointments, but I think it's because they can't manipulate his schedule. Overall, they were great, but it's a stressful process and sometimes I was frustrated.

He [Dr. Charles Miller] is a very competent dr - one of the best in the field. He always took time to answer our questions and was very thorough. He was willing to try different protocols with me before moving to donor eggs whereas my previous dr tried one protocol two times and then said I needed to love to donor eggs, which I was not ready for. He does tend to run very late.

He is a very competent dr - one of the best in the field. He always took time to answer our questions and was very thorough. He was willing to try different protocols with me before moving to donor eggs whereas my previous dr tried one protocol two times and then said I needed to love to donor eggs, which I was not ready for. He does tend to run very late.

What one piece of advice would you give a prospective patient of Charles Miller?

Be prepared to wait - but he is worth it!

During treatment, did you feel like you were treated like a number or a human?

It is a busy clinic but Dr. Miller always took as much time as necessary when meeting with you. There was some staff turnover while I was there, especially with the nurses, so sometimes I didn't always feel like they truly knew me or my case.

Describe the protocols Charles Miller used in your cycles and their degree of success.

I do not remember my protocols.

Describe your experience with your nurse.

There was a lot of turnover at the time so it often did not feel like there was consistent communication from the nurses - I would often have to follow up or contact them when waiting for results etc. At the time I was there they did not have electronic records which also made things a bit chaotic. They have since moved to electronic record keeping and communication through a portal which I have been told has improved the situation. Most of the staff was always friendly even when things weren't the most organized.

At the time I was there it could be disorganized at times, especially since there was not electronic record keeping. That has since changed. There was also a lot of staff turnover - I'm not sure if that has changed. Wait times for appointments and monitoring could often be long. The billing department was never an issue. Dr Miller was well worth any of the shortcomings of the clinic as a whole.

Describe the costs associated with your care under Charles Miller.

Insurance covered our care 100% after meeting our deductible. We were also able to have the costs of our donor's retrieval covered. Billing always went very smoothly - never had any issues, even with our donor.

We owe everything to Dr. Miller. He diagnosed me with a uterine septum pretty quickly after switching to his clinic from another one. During my first appointment he uncovered something was unusual with the shape of my uterus. He confirmed it while performing a D&C (the pregnancy that resulted in a miscarriage was from an IVF treatment from the previous clinic I was going to prior to seeing Dr. Miller). I spent years at another clinic that couldn't explain why I was having reoccurring miscarriages and Dr. Miller uncovered it pretty much right away. He is the most knowledgeable and comprehensive doctor in his field. The expert in infertility and uterine issues.

We owe everything to Dr. Miller. He diagnosed me with a uterine septum pretty quickly after switching to his clinic from another one. During my first appointment he uncovered something was unusual with the shape of my uterus. He confirmed it while performing a D&C (the pregnancy that resulted in a miscarriage was from an IVF treatment from the previous clinic I was going to prior to seeing Dr. Miller). I spent years at another clinic that couldn't explain why I was having reoccurring miscarriages and Dr. Miller uncovered it pretty much right away. He is the most knowledgeable and comprehensive doctor in his field. The expert in infertility and uterine issues.

What one piece of advice would you give a prospective patient of Charles Miller?

Take a deep breath and follow Dr. Miller's instructions and recommendations. Sometimes I would get frustrated because we were doing procedures I had previously done at the previous clinic but that just goes to show that Dr. Miller is very thorough. He wants to have the uterus in perfect condition to increase the changes of conceiving. What I sometimes felt was redundant was necessary as I look back.

During treatment, did you feel like you were treated like a number or a human?

Dr. Miller and his staff always made my care feel personalized. Dr. Miller took the time to meet with me and my spouse to go over my history, the current issues/challenges, and what the course of action and options we had to try and become parents. He covered ALL options and was very honest, thorough, and realistic. The expectations were clear. Treatment was not a guarantee.

Describe the protocols Charles Miller used in your cycles and their degree of success.

I did not to an egg retrieval with Dr. Miller as that was done at the previous clinic I was at. When I first came to Dr. Miller, I was pregnant from an FET performed at a different clinic. The previous doctor informed me that I would miscarry as growth had stopped around 7-8 weeks. Dr. Miller performed D&C and hysteroscopy. From there, he uncovered my uterine septum. Three months later, Dr. Miller performed surgery to repair the septum. A few months after that we did a FET that was successful!

No weaknesses. They run a great practice. I always felt like I was receiving individualized care and it never felt like a cattle call. From the first appointment until I was released to my OBGYN, I had a great experience.

Describe the costs associated with your care under Charles Miller.

I don't really remember. Insurance covered portions of the treatment and procedures.

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

34 - 35

Treated

2013 - 2014

Success with this Doc

?

Treatment

IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids

8

Dr. Miller wanted to explore why our previous IVF attempts failed. He recommended a trial cycle with bloodwork and ultrasound monitoring to see how I would respond to meds, HSG x2, uterine biopsy and additional bloodwork. Blood tests revealed a blood clotting disorder and an autoimmune illness related to infertility. Based on the HSG findings he recommended a surgery to remove uterine fibroids and adhesions. It was determined that the adhesions along with what was discovered during bloodwork that our embryos transferred in our previous attempts according to Dr. Miller, "had no where to implant". I was unable to continue with an actual FET cycle as I endured medical complications post surgery (not related to Dr. Miller). We are now pursuing gestational surrogacy with Dr. Miller's help.

+ Read more

Age

34 - 35

Treated

2013 - 2014

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids

8

How was your experience with Charles Miller?

Dr. Miller is a very knowledgeable doctor. He ran additional tests to attempt to discover why our previous IVF attempts failed. Our first RE was not willing to do this. Dr. Miller discovered several uterine adhesions through surgery that made our previous attempts unsuccessful. Our first RE was not open to exploring this. We were encouraged to just continue w/ another cycle without answers until we met with Dr. Miller.

What one piece of advice would you give a prospective patient of Charles Miller?

Be prepared to wait when going for appointments. He is very knowledgeable though; so he is worth the wait in my opinion.

During treatment, did you feel like you were treated like a number or a human?

Dr. Miller is a very knowledgeable doctor. That being said he has a great number of patients. We would have to wait anywhere from 30 minutes to 2 hours past our appointment times to be seen. This would also include monitoring appointments. While in appointments I sometimes felt rushed along.

Describe the protocols Charles Miller used in your cycles and their degree of success.

Dr. Miller wanted to explore why our previous IVF attempts failed. He recommended a trial cycle with bloodwork and ultrasound monitoring to see how I would respond to meds, HSG x2, uterine biopsy and additional bloodwork. Blood tests revealed a blood clotting disorder and an autoimmune illness related to infertility. Based on the HSG findings he recommended a surgery to remove uterine fibroids and adhesions. It was determined that the adhesions along with what was discovered during bloodwork that our embryos transferred in our previous attempts according to Dr. Miller, "had no where to implant". I was unable to continue with an actual FET cycle as I endured medical complications post surgery (not related to Dr. Miller). We are now pursuing gestational surrogacy with Dr. Miller's help.

Describe your experience with the nursing staff.

In the beginning they did not communicate things well. I learned that I had to ask many clarifying questions during my visits to ensure I understood the next steps. Otherwise they were very nice.

Dr. Miller's clinic offers a wide array of services from OBGyn care, fertility, and surgery all within the one location. The biggest weakness in my opinion, is that due to the large number of patients that are seen you may have to wait, feel rushed, or receive poor communication at times.

Describe the costs associated with your care under Charles Miller.

The majority of our treatment was covered by insurance. Dr. Miller is offering us a discount for our pending gestational surrogacy as that is not covered by insurance.

What specific things went wrong at this clinic?

Provided conflicting information

8

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Frequency seen during appointments

8

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

1 IUI, 2 IVF

Diagnosis

Diminished Ovarian Reserve

10

He [Dr. Miller] was confident in his treatment plan for us. And his positive ness and confidence helped us find a some hope that it could work...he used the most aggressive protocol he had on me. But since I have DOR I really only produced 6-7 eggs that were retrievable...one did take and now I’m 31 weeks pregnant...smart and knows his stuff. I felt that he gave my husband and i options but also given his experience what he would recommend. Which we really appreciated.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

Latino

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IUI, 2 IVF

Diagnosis

Diminished Ovarian Reserve

10

How was your experience with Charles Miller?

Dr Miller is smart and knows his stuff. I felt that he gave my husband and i options but also given his experience what he would recommend. Which we really appreciated. He was confident in his treatment plan for us. And his positive ness and confidence helped us find a some hope that it could work. We were blessed that one did take and now I’m 31 weeks pregnant and excited for my baby shower this weekend.

What one piece of advice would you give a prospective patient of Charles Miller?

Hang in there and have a positive attitude that maybe this will be the one doctor to help you get pregnant. Ask tons of questions until you feel comfortable!

During treatment, did you feel like you were treated like a number or a human?

I didn’t feel so much as a number with dr Miller but with his staff I did. They weren’t as understanding or compassionate as you would want them. It’s a very difficult process to go thru.

Describe the protocols Charles Miller used in your cycles and their degree of success.

I just remember dr Miller said he used the most aggressive protocol he had on me. But since I have DOR I really only produced 6-7 eggs that were retrievable.

Describe your experience with the nursing staff.

I can’t think of any strengths honestly. They didn’t always call back. I feel like if I call to ask if there’s a result in at least call me or send me a message saying results are not in. Instead I felt like I was an annoyance for asking questions or if asked for anything. I strongly believe they lacked compassion.

The clinic was nice and clean. The wait time is horrible. If you have to work the morning of your test anticipate being late ALL the time. The secretaries are not friendly. They don’t look up to at least say hi half the time.

Describe the costs associated with your care under Charles Miller.

Medications and extra labs that Miller would request. Most to a lab that was not covered by insurance bc according to miller it’s the only lab he trusts to base his work off of. So that made things more expensive

What specific things went wrong at this clinic?

Failed to call with results

Failed to convey critical information

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

Yes

Treatment

4 IVF, 8 Embryo Freezing, Donor Eggs

Diagnosis

—

10

Dr. miller is vey straight forward, and that’s exactly what I need after so many failed cycles. I need answers, and he is helping me find them. He is a very busy man, but I believe it is because he wants to help women achieve their goals of having a baby... We have been doing a lot of investigating testing to why all my 13 failed transfers have not worked...My protocol Consists of menupor, Folistim, lovenox steroid for auto immune, baby aspirin, and ganirelix ....My last retrieval produced 11 eggs and so far have seven day one frozen embryos.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

Other

Income

$50K - $99K

Occupation

Accountant

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

4 IVF, 8 Embryo Freezing, Donor Eggs

Diagnosis

—

10

How was your experience with Charles Miller?

I have Not been with Dr. Charles Miller for very long, since last August! We have been doing a lot of investigating testing to why all my 13 failed transfers have not worked. He has been very straightforward and very helpful and I truly believe that he wants to help me achieve success and having a baby. I believe he leaves no stone unturned! And even though he is very busy with a lot of patience, I believe it is because he wants to help everyone that asks for his help!

What one piece of advice would you give a prospective patient of Charles Miller?

Be your own advocate, ask lots of questions!

During treatment, did you feel like you were treated like a number or a human?

Dr. miller is vey straight forward, and that’s exactly what I need after so many failed cycles. I need answers, and he is helping me find them. He is a very busy man, but I believe it is because he wants to help women achieve their goals of having a baby.

Describe the protocols Charles Miller used in your cycles and their degree of success.

Done so far. I’m in the process of backing starting Nother retrieval cycle that I will have about a week! My protocol Consists of menupor, Folistim, lovenox steroid for auto immune, baby aspirin, and ganirelix ....My last retrieval produced 11 eggs and so far have seven day one frozen embryos.

Describe your experience with the nursing staff.

They are a bit unorganized for somebody that’s been in the field for so long, however I do believe they are trying to accommodate everyone that sees Dr. Miller.

I feel it’s very important to be your own advocate! Ask a lot of questions and do a lot of research! Sometimes things can be forgotten about or phone calls may take some time to be returned! I truly believe that Dr. Miller wants the best for all his patients however the communication skills from the nurses are not the greatest! So it’s important to stay on top of everything and just believe that everything will fall into place as it should.

Describe your experience with your monitoring appointments.

In general, I did not have to wait very long especially at the Park Ridge office there was hardly any wait at all! And I feel they are very thorough with the monitoring.

Describe the costs associated with your care under Charles Miller.

BeI guess almost 45 years old, it is very important that we do PGS testing, which is extremely expensive and this will be our fourth PGS testing ...This will be our first time doing these tests with Dr Charles Miller, and they are not cheap. Also, we have spent a lot of money doing certain tests that were out of pocket, like some blood work and ERA TEST.

What specific things went wrong at this clinic?

Failed to convey critical information

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

The Advanced Gynecologic Surgery Institute

Schaumburg

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

37

Treated

2015

Success with this Doc

Yes

Treatment

1 IUI

Diagnosis

Diminished Ovarian Reserve

10

Dr. Miller was very thourough and I actually felt like he read my chart in detail. He was very straight forward about what to expect and told me the path in which we were to proceed. He gave me the now situation and the what if situations...we were to try hormonal injections for 2 months with timed intercourse and then after that hormonal injections with IUI. And then if that didn't work we would talk about other options like IVF...

+ Read more

Age

37

Treated

2015

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI

Diagnosis

Diminished Ovarian Reserve

10

How was your experience with Charles Miller?

Dr. Miller was very thourough and I actually felt like he read my chart in detail. He was very straight forward about what to expect and told me the path in which we were to proceed. He gave me the now situation and the what if situations.

During treatment, did you feel like you were treated like a number or a human?

very caring staff. receptionist even remembered me.

Describe the protocols Charles Miller used in your cycles and their degree of success.

we were to try hormonal injections for 2 months with timed intercourse and then after that hormonal injections with IUI. And then if that didn't work we would talk about other options like IVF

Describe your experience with your nurse.

The receptionist was the first person I always saw or talked to and was so caring and nice. She always remembered me. The nurse who always called my results was very smart and organized but I feel that there were times she lacked a little compassion. The phlebotomist was extremely friendly and made me less nervous. There were some ultrasound techs that were amazing and then there was one that seemed to get annoyed with my numerous questions.

There were 2 locations Schaumburg and Naperville. Naperville was the only office that did the procedures and sometimes the only office that could get me in for appointments. I wish going into it I would of known because I live in Schaumburg, but Naperville is far and it was personally hard for me having to leave work and go there. It was worth it because they were excellent but it was just far for me.

Describe the costs associated with your care under Charles Miller.

minimal. because my insurance coverage

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

The Advanced Gynecologic Surgery Institute

Schaumburg

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

33 - 34

Treated

2012 - 2013

Success with this Doc

Yes

Treatment

6 IUI, 3 IVF, Egg Freezing

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality

10

He voluntarily showed us his statistics and success rates, which no other doctor has...and we have seen three IVF docs now. Dr. Miller is confident, and he should be. We had a successful pregnancy with our first IVF implantation of one embryo. We were cash patients while we were with Dr. Miller. Which takes this entire process to a whole other level of stress. Working with him was worth every penny. Dr. Miller was recommended to us by different people from all different parts of our lives and we continue to recommend him to whoever asks for help with getting pregnant.

+ Read more

Age

33 - 34

Treated

2012 - 2013

Success with this Doc

Yes

Race

Other

Income

$200K - $499K

Occupation

Sales Representative

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

6 IUI, 3 IVF, Egg Freezing

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality

10

How was your experience with Charles Miller?

Dr. Charles Miller is the best of the best. He studied my history and new the facts in detail for our first consultation. He devised a plan, and made sure that we understood the plan and that we were comfortable with the plan. He gave us options. He told us what could and couldn't happen. He voluntarily showed us his statistics and success rates, which no other doctor has...and we have seen three IVF docs now. Dr. Miller is confident, and he should be. We had a successful pregnancy with our first IVF implantation of one embryo. We were cash patients while we were with Dr. Miller. Which takes this entire process to a whole other level of stress. Working with him was worth every penny.
Dr. Miller was recommended to us by different people from all different parts of our lives and we continue to recommend him to whoever asks for help with getting pregnant.

What one piece of advice would you give a prospective patient of Charles Miller?

Be patient. The office is busy, and sometimes you will have to wait. It's worth it.

During treatment, did you feel like you were treated like a number or a human?

While we worked with the nurses on a day to day basis, and not Dr. Miller, I had complete confidence that these nurses were on top of their game and knew what they were doing. Are they busy? Yes. But if I needed anything or had questions, they were answered. Everyone is very friendly, most of the staff I knew by name as did they me. They were very friendly, while maintaining professionalism.

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

– Read less

10

Age

38 - 39

Treated

2015 - 2016

Success with this Doc

?

Treatment

2 IUI

Diagnosis

Diminished Ovarian Reserve, Unexplained

10

I have nothing but wonderful things to say about Dr. Miller. From our first consult until now, he's been nothing but warm and compassionate with us. I trust what he tells me. His team is also exceptional. I feel like I'm in great hands!...Dr. Miller preformed by tubal reversal surgery last year. Following the surgery, I was given my options based upon how aggressive I wanted my treatment to be. He explained each option fully. I completed 3 clomid cycles with monitoring. All of those ended with a negative pregnancy test. I did two IUI cycles after that which were unsuccessful. While awaiting for IVF to begin, my husband and I got pregnant spontaneously but that ended in miscarriage. Dr Miller performed my D and C. I am now awaiting an IVF with ICSI and PGS testing cycle.

+ Read more

Age

38 - 39

Treated

2015 - 2016

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

Consultant

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI

Diagnosis

Diminished Ovarian Reserve, Unexplained

10

How was your experience with Charles Miller?

I have nothing but wonderful things to say about Dr. Miller. From our first consult until now, he's been nothing but warm and compassionate with us. I trust what he tells me. His team is also exceptional.
I feel like I'm in great hands!

What one piece of advice would you give a prospective patient of Charles Miller?

TRUST HIM!!

During treatment, did you feel like you were treated like a number or a human?

All of the staff knew me by name. I felt welcomed when entering the clinic and throughout my visits.

Describe the protocols Charles Miller used in your cycles and their degree of success.

Dr. Miller preformed by tubal reversal surgery last year. Following the surgery, I was given my options based upon how aggressive I wanted my treatment to be. He explained each option fully. I completed 3 clomid cycles with monitoring. All of those ended with a negative pregnancy test. I did two IUI cycles after that which were unsuccessful.
While awaiting for IVF to begin, my husband and I got pregnant spontaneously but that ended in miscarriage. Dr Miller performed my D and C.
I am now awaiting an IVF with ICSI and PGS testing cycle.

Describe your experience with the nursing staff.

Sometimes the communication was a tad lacking but it didn't bother me. I'm happy to be in a clinic with great results!

I have been able to use insurance for most of my procedures and appointments/

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

The Advanced Gynecologic Surgery Institute

Schaumburg

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

33

Treated

2013

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

Diminished Ovarian Reserve, Male Factor

7

...Hand holding / bedside manner are not his [Dr. Miller] strong suits. I found that very frustrating through the process and almost left for another doctor, however we are now going back for our 2nd child since the results were good.

+ Read more

Age

33

Treated

2013

Success with this Doc

Yes

Race

European

Income

$500K

Occupation

Business Executive

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Diminished Ovarian Reserve, Male Factor

7

How was your experience with Charles Miller?

Here's the thing. While I found Dr. Miller to be reasonably arrogant and the communication process very frustrating, at the end of the day he got me pregnant on the first round. His statistics are good and I think he's a very highly qualified technician. However hand holding / bedside manner are not his strong suits. I found that very frustrating through the process and almost left for another doctor, however we are now going back for our 2nd child since the results were good.

What one piece of advice would you give a prospective patient of Charles Miller?

Ask a lot of questions upfront and recognize that you aren't going to get a lot of hand holding, but that doesn't mean the result won't be positive.

During treatment, did you feel like you were treated like a number or a human?

They deal with a high volume of patients and I interacted with a lot of different nurses. The hardest part was their communication process. Most of it was through their voicemail system. I could not contact the nurses or doctor directly.

Describe your experience with the nursing staff.

Some were very nice, but some showed little compassion (i.e. this was just their job). I dealt with a lot of different nurses and even though I think I was assigned a "primary" nurse, I am not sure I ever even met her in person. There was a lot of communication over the phone. There was no one nurse who stood out as particularly helpful, but they got the job done.

What specific things went wrong at this clinic?

Failed to convey critical information

7

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

26 - 28

Treated

2012 - 2014

Success with this Doc

Yes

Treatment

2 IVF, 2 Egg Freezing

Diagnosis

Unexplained

10

Dr. Miller is extremely knowledgeable and always had a plan of action. He never gave up on us and explored every option when we had setbacks. I felt very confident in having him as our doctor. I also thought he was very warm and caring towards us. He gave us hugs whenever we saw him and told us often that he wanted this very badly for us. I felt he was very invested in helping us to have a child.

+ Read more

Age

26 - 28

Treated

2012 - 2014

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IVF, 2 Egg Freezing

Diagnosis

Unexplained

10

How was your experience with Charles Miller?

Dr. Miller is extremely knowledgeable and always had a plan of action. He never gave up on us and explored every option when we had setbacks. I felt very confident in having him as our doctor. I also thought he was very warm and caring towards us. He gave us hugs whenever we saw him and told us often that he wanted this very badly for us. I felt he was very invested in helping us to have a child.

What one piece of advice would you give a prospective patient of Charles Miller?

Put your trust in Dr. Miller and follow his course of treatment. He knows what he is doing. If you are unsure about something though, just ask. Dr. Miller and his staff are very willing to answer any and all questions.

During treatment, did you feel like you were treated like a number or a human?

I was very pleased with the care and support I received from the staff, including Dr. Miller. They were warm and genuinely cared about how I felt. They provided encouragement throughout the entire journey.

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

The Advanced Gynecologic Surgery Institute

Schaumburg

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

35 - 38

Treated

2013 - 2016

Success with this Doc

Yes

Treatment

2 IUI, 3 IVF

Diagnosis

Unexplained

10

Dr. MILLER WAS DEFINITELY DIRECT AND STRAIGHT TO THE POINT BUT HE CARES ABOUT ME AND MY OUTCOME I WAS MORE THAN A NUMBER....He may not be super warm and fuzzy but he will get you the results you want. Remember he does care. He truly cares for you as a patient and cares about your outcome...Dr. Miller did everything he could to help me obtain my dream of being a mom. It was a grueling process but he was always up front with me.

+ Read more

Age

35 - 38

Treated

2013 - 2016

Success with this Doc

Yes

Race

European, South Asian

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, 3 IVF

Diagnosis

Unexplained

10

How was your experience with Charles Miller?

Dr. Miller did everything he could to help me obtain my dream of being a mom. It was a grueling process but he was always up front with me. He was always very kind to me and showed compassion for what I was going through. I will forever be grateful to him for helping me.

What one piece of advice would you give a prospective patient of Charles Miller?

He may not be super warm and fuzzy but he will get you the results you want. Remember he does care. He truly cares for you as a patient and cares about your outcome.

During treatment, did you feel like you were treated like a number or a human?

Dr. MILLER WAS DEFINITELY DIRECT AND STRAIGHT TO THE POINT BUT HE CARES ABOUT ME AND MY OUTCOME I WAS MORE THAN A NUMBER.

Describe your experience with your nurse.

I loved Patti. Surprisingly I really miss her. She was so kind to me during my process.

The clinic was great! Clean and comfortable. I loved the girls at the front desk. They knew me by my first name. The ultrasound techs were always so super nice to me too. I just loved everyone there.

10

Doctor

Charles Miller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

The Advanced Gynecologic Surgery Institute

Naperville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

5

Age

31

Treated

2014

Success with this Doc

No

Treatment

5 IUI, 1 IVF, Donor Sperm

Diagnosis

Other

5

Loved Dr Miller Very down to earth Wonderful personality...Never got to treatment. Found a cervical polyp during workouts for Ivf. Then found out his clinic wouldn't take sperm from the Sperm bank we picked so we left

+ Read more

Age

31

Treated

2014

Success with this Doc

No

Race

Other

Income

$100K - $199K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

5 IUI, 1 IVF, Donor Sperm

Diagnosis

Other

5

How was your experience with Charles Miller?

Husband with no sperm. Dr Miller entered room and said "no sperm huh? Well that sucks"
Husband was so relived to have him just admit it sucked!

What one piece of advice would you give a prospective patient of Charles Miller?

Ask about what sperm banks they work with

During treatment, did you feel like you were treated like a number or a human?

Loved Dr Miller
Very down to earth
Wonderful personality

Describe the protocols Charles Miller used in your cycles and their degree of success.

Never got to treatment.
Found a cervical polyp during workouts for Ivf. Then found out his clinic wouldn't take sperm from the Sperm bank we picked so we left

Describe your experience with the nursing staff.

No electronic record system, no email. Had to leave voicemails and nurses called back end of day/next day.
One department in the office didn't know what anyone else was doing.