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Ya know, this forum has a Thumbs Up Thanks icon that people can hit when they feel a particular post is helpful or informative and that's a good thing. On the other hand, this forum really needs a Thumbs Down No Thanks icon too.

I decided to change calling the bathroom the "John" and renamed it the "Jim". I feel so much better saying I went to the Jim this morning.

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Ya know, this forum has a Thumbs Up Thanks icon that people can hit when they feel a particular post is helpful or informative and that's a good thing. On the other hand, this forum really needs a Thumbs Down No Thanks icon too.

I agree with you on the thumbs down idea. Opinions vary depending on your perspective and experience. I have assumed for years that folks who complained about having trouble or being denied the LSA were simply screwups, now I know better. I do know how to fill out registration information and I am a good consumer, so I am upset with my experience. I understand folks who have had a positive experience with the LSA having a different view and I respect that. I will still give a thumbs up to my Ridgid 18volt tools, almost five years and going strong.

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Ive had a good experience and a bad experience. A 5 yo drill that is covered under lsa that i have had repaired,and been given a replacement battery, and now a saw that they insist i didnt send in my paperwork for. Maybee 6 months hasnt been enough for them to update it to lsa, I will wait and see, but if it isnt updated within a year, i will probably never buy from them again, The LSA sold me, but if they cant keep tabs on the registrations then it worthless to me. Im remaining hopefull because of the drill experience.

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I know it's not a scam because I have friends that actually have the completed warranty card. I also have been waiting patiently. I bought an 18v auto shift drill at Home Depot in April 2010. Asked RIDGID customer service in July, after the expected wait had passed, and they said they were still working on warranty requests from Christmas 2009. It is now November 2010, and I still do not have confirmation of my LLSA agreement. I love the drill, but this is ridiculous. I can't imagine any company expecting people to wait this long to complete such a simple request. HIRE MORE PEOPLE!!!

+1 +2 +3 hell +1000 Such a simple solution to a years long ongoing problem yet they can't seem to figure it out. I'm a big supporter of the LLSA Program but it's been years since this problem was first discovered and there is absolutely no excuse for it taking this long to get a handle on it. I can tell you one thing, at my Company if one of my Department Heads had a situation like this in their department and it took this long to resolve that Department Head would have been long gone a long long time ago.

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I absolutely agree.... there is no reason whatsoever why this program should take so long. While I would expect there to be a few kinks and delays on start-up, it has now been almost 7 years since it's inception and a good 5 years since it has gone into effect on all of the TTI-produced Ridgid brand tools.

Why hasn't this been fixed and who and where do we make our complaints too? While I realize that Ridgid in Elyria is not the problem, I also think that someone in Elyria ought to know where we should be directed and perhaps, they should even be a bit concerned that under the licensing agreement with TTI, it is the RIDGID name and the RIDGID company that is taking all the heat on this.

So guys, how about some direction here... where do we direct our complaints, who do we call, what should we do to get this thing improved.

On a side note:

If this whole thing isn't confusing enough, I just picked up the new Home Depot 2010 tool catalog. (First one in quite a few years.) While I and many other have constantly defended the LLSA and have stated over and over and over again, that the LLSA is NOT A WARRANTY... but a "service agreement", right there on page 7 it clearly states in big bold letters:

PROVIDING THE INDUSTRY'S BEST WARRANTY PROGRAM
FREE BATTERIES
FREE SERVICE
FREE PARTS
FOR LIFE

and yes, it does show the Ridgid LSA logo to the right, with a very tiny (4-pt type) footer, that states "Registration for the RIDGID Lifetime Service Agreement is required".... BUT the heading says "WARRANTY" and I imagine in some states that a case could be made that "warranty" and "service agreement" could be construed as too separate items and that the warranty of the tool was as stated, rather boldly and that nothing is said that the "warranty" must be registered for.

I know the difference as do most of us, but come on TTI and Home Depot and whoever... let's help us out here!

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First I would like to say to any admin square you guys away on the double. You have great products; however you seem to be lacking in the customer service area. The LSA was what got me to buy and give a huge recommendation to all my army buddies, as well as the guys in the steel mills that I previously worked with, and my very construction oriented family.
Second we need answer like yesterday as to weather not the LSA will be honored even though your processing for this seems to be a soup sandwich and nobody can give anything more than excuses and you know what they say about excuses... they like @$$holes everyone has them!

Now to everyone else, this is my plan if/when one of the many rigid tools I have go down I will try to have the LSA honored but if It doesnt get fixed due to normal wear/tear (should be the main cause of any failure!!!!) or they give any other bullshet excuse I will then take any and all working ridgid and do one of three things send them to DEWALT with a note saying sorry for ever giving money to your competion, I will be replacing all these with your products. 2 giving them to a pawn shop 3 giving the to eod to blow up. Then immediatly BUYING ALL DEWALT PRODUCTS.
If anyone does get a ca lawsuit going let me know as the LSA was the deciding factor in my purchase of all the RIDGID line I have.

FOR EVERY JOB THERE IS A TOOL, FOR EVERY TOOL THERE IS A POWERTOOL...

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It's ironic, a forum that is located ON Ridgid's site is the ONLY place that I have read so many people [claiming] that their tools were repaired in accordance with the [Bogus] LSA. I am VERY suspicious that such 'contributors' are actually 'plants'. There are THOUSANDS of people on other forums who have gotten literally ZERO satisfaction in their attempts to get tools serviced under the "LSA". My only position is: where do I find the dotted line to sign on for the Class Action Suit ?!

I got suckered into buying Ridgid Tools by the [VERY] Misleading LSA. I would NEVER have even considered them without it. I Registered the tools as directed, and they have been properly acknowledged on the site. That is the end of the positive.

I have had a Charger refused, being told that it wasn't part of the LSA. BULLPOOP ! There was no such exclusion in the written documents. The IDIOTS that work at HD receive zero training, as HD treats them all like disposable diapers, so one cannot expect much there. I also had a nailer 'repaired' only to find that it HADN'T, so I had to take my own means to get resolution ... let's just say, I am no longer in possession of such a tool, and now use a Hitachi. I am mostly annoyed with myself for being suckered so badly.

I don't care how many people from Ridgid or Emerson pose as buyers of Ridgid tools here on these forums and post of their satisfaction. I don't believe it for a nanosecond. Far too many contrary experiences on far too many other forums. At this point my Google searches are exclusively directed at finding the available Class Action Suits. Even if the attorneys are the only ones who 'profit' from any proceeds, there needs to be a precedent to send a message to other companies out there who think that they can Blatantly Defraud their customers.

Ridgid can give you all sorts of hoops to jump through in the Registration process, or tack on the $35 Inspection Fee AFTER THE FACT; but, not all of us are incapable of reading and following protocols. There are more than enough out there who complied with all of the 'hoops' that Ridgid put into place [to try to filter out enough people to make the LSA a reasonable 'risk'], to make a very worthwhile basis for a lawsuit.

Feel free to contact me with the Claimant of such a suit ...

I will NEVER consider a Ridgid product EVER again.

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It's ironic, a forum that is located ON Ridgid's site is the ONLY place that I have read so many people [claiming] that their tools were repaired in accordance with the [Bogus] LSA. I am VERY suspicious that such 'contributors' are actually 'plants'. There are THOUSANDS of people on other forums who have gotten literally ZERO satisfaction in their attempts to get tools serviced under the "LSA". My only position is: where do I find the dotted line to sign on for the Class Action Suit ?!

I got suckered into buying Ridgid Tools by the [VERY] Misleading LSA. I would NEVER have even considered them without it. I Registered the tools as directed, and they have been properly acknowledged on the site. That is the end of the positive.

I have had a Charger refused, being told that it wasn't part of the LSA. BULLPOOP ! There was no such exclusion in the written documents. The IDIOTS that work at HD receive zero training, as HD treats them all like disposable diapers, so one cannot expect much there. I also had a nailer 'repaired' only to find that it HADN'T, so I had to take my own means to get resolution ... let's just say, I am no longer in possession of such a tool, and now use a Hitachi. I am mostly annoyed with myself for being suckered so badly.

I don't care how many people from Ridgid or Emerson pose as buyers of Ridgid tools here on these forums and post of their satisfaction. I don't believe it for a nanosecond. Far too many contrary experiences on far too many other forums. At this point my Google searches are exclusively directed at finding the available Class Action Suits. Even if the attorneys are the only ones who 'profit' from any proceeds, there needs to be a precedent to send a message to other companies out there who think that they can Blatantly Defraud their customers.

Ridgid can give you all sorts of hoops to jump through in the Registration process, or tack on the $35 Inspection Fee AFTER THE FACT; but, not all of us are incapable of reading and following protocols. There are more than enough out there who complied with all of the 'hoops' that Ridgid put into place [to try to filter out enough people to make the LSA a reasonable 'risk'], to make a very worthwhile basis for a lawsuit.

It's Ironic that a person who has never posted on these forums before only has negative remarks to post regarding RIDGID power tools. How do we know you are not a plant for the competition... pfft. Actually your post is a prime indicator of why you would actually see negative post on other forms. It's more likely that a person who is upset would vent online to others compared to a person who bought their tools and everything goes smoothly. On this forum you are dealing with a lot of people who interact for reason above and beyond the LSA complaints etc so as satisfied customers, when we see a one poster rant such as yours we tend to let you know, we haven't had the problem you've experienced. It's pretty short sighted imo to consider us "plants" just because we don't jump on the ***** wagon with you but oh well, if anything, I hope you feel better after venting some of your frustration.

I bought a 18v Ridgid Drill saw combo kit, everything registered with an LSA except for a 1 battery, really that is absurd it even states it is part of the combo kit.

Then I bought a Impact combo kit, same thing. They tell me the extra battery was a promo and does not quality for LSA, then they say it was free and does not qualify (if they are free send me 50 who needs a warranty LSA). The LSA is the reason why I bought these rebadged Ryobi power tools. Mainly the LSA on the batteries, otherwise I would have purchased DeWalt or Mikita at the same price point.

So, Ridgid 18 volt tools are ok power tools, I guess the LSA is legit, but they definitely have deceptive, iffy advertising practices. Bait and switch who knows.....

I have a support case opened online, called in to rude unhelpful customer service rep., still no answers. It leaves a bad taste in my mouth for the "Lifetime" I intended to rely on these tools.

Hopefully I will experience a positive resolution to my issues..... (not holding my breath, just keeping the receipt and planning a return before too long)

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I can see both sides of the story, I haveexperienced both sides of the story, and I have a few friends that have.There are WAY TO MANY cases of people experiencingtheir LSA covered tools being initially denied. Generally you have to fight toget things repaired, and that should not be. So it is understandable, that there are those whomay see pro LSA posters as plants.

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My experience with the free $99 battery as a promo with the $499 combo kit is exactly the same. They even had one of their sales reps at HD the day I purchased this kit. He told me that the promo $99 would be included in the LSA because it was all purchased together. Now after 2 months I find out from Ridgid that it only has a 3 year warranty. What a rip off.