QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2010

OR

¨

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

Commission file number: 000-51002

ZIPREALTY, INC.

(Exact name of registrant as specified in its charter)

DELAWARE

94-3319956

(State of incorporation)

(IRS employer

identification number)

2000 POWELL STREET, SUITE 300

EMERYVILLE, CA

94608

(Address of principal executive offices)

(Zip Code)

(510)
735-2600

(Registrants telephone number)

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the
Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90
days. Yes x No ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every
Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such
files). Yes ¨ No ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller
reporting company. See the definitions of accelerated filer, large accelerated filer and smaller reporting company in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer ¨

Accelerated filer ¨

Non-accelerated filer ¨

(Do not check if

a smaller reporting company)

Smaller reporting company þ

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange
Act). Yes ¨ No x

We had 20,453,165 shares of common stock outstanding at October 29, 2010.

This report includes forward-looking statements. Forward-looking statements provide current expectations of
future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. All statements other than statements of historical facts contained in this report, including statements regarding
our future financial position, business strategy and operations, and plans and objectives of management, are forward-looking statements. The words believe, may, will, should, could,
estimate, continue, anticipate, intend, expect, plan, potential, predict, project, designed, provides,
facilitates, assists, helps and similar expressions, as they relate to us, are intended to identify forward-looking statements. Forward-looking statements contained in this report include, but are not limited to,
statements relating to:



trends in the residential real estate market, the market for mortgages, and the general economy;



our future financial results;



our future growth and expansion;



our future advertising and marketing activities;



our future investment in technology, and



the impact of transitioning our agents from employees to independent contractors.

We have based these forward-looking statements principally on our current expectations and projections about future events and financial
trends that we believe may affect our financial condition, results of operations, business strategy and financial needs. No forward-looking statement is a guarantee of future performance and you should not place undue reliance on any forward-looking
statement.

These forward-looking statements are subject to a number of risks, uncertainties and assumptions, including those
described in Risk Factors in Item 1A of Part I of our annual report on Form 10-K for our fiscal year ended December 31, 2009, as such disclosure may be revised under Risk Factors in Item 1A of Part II of
this report. Readers should carefully review such cautionary statements as they identify certain important factors that could cause actual results to differ materially from those in the forward-looking statements and from historical trends. Those
cautionary statements are not exclusive and are in addition to other factors discussed elsewhere in this report.

In light of
these risks, uncertainties and assumptions, the forward-looking events and circumstances discussed in this report may not occur and actual results could differ materially from those anticipated or implied in the forward-looking statements. Except as
otherwise required by law, we do not intend to update or revise any forward-looking statement contained in this report.

Trademarks

ZipRealty, ZipAgent, ZipNotify, and Your home is where our
heart is are some of our registered trademarks in the United States. We also own the rights to the domain name www.Real-Estate.com. REALTOR and REALTORS are registered trademarks of the National Association
of REALTORS®. All other trademarks, trade names and service marks appearing in this report are the property of
their respective owners.

Internet site

Our Internet address is www.ziprealty.com. We make publicly available free of charge on our Internet website our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on
Form 8-K, and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934 as soon as reasonably practicable after we electronically file such material with, or furnish it to, the
Securities and Exchange Commission. Information contained on our website is not a part of this report.

Where you can find additional
information

You may review a copy of this report, including exhibits and any schedule filed therewith, and obtain copies
of such materials at prescribed rates, at the Securities and Exchange Commissions Public Reference at 100 F Street NE, Washington, D.C. 20549. You may obtain information on the operation of the Public Reference Room by calling
the Securities and Exchange Commission at 1-800-SEC-0330. The Securities and Exchange Commission maintains a website (http://www.sec.gov) that contains reports, proxy and information statements and other information regarding registrants, such as
ZipRealty, that file electronically with the Securities and Exchange Commission.

The accompanying unaudited interim condensed consolidated financial statements as of September 30, 2010 and 2009 and for the three
and nine months then ended have been prepared in accordance with accounting principles generally accepted in the United States of America for interim financial information and the rules and regulations of the U.S. Securities and Exchange Commission
(SEC). Accordingly, they do not include all of the information and footnotes required by Generally Accepted Accounting Principles (GAAP) for annual financial statements. In the opinion of the Companys management, the
unaudited interim condensed consolidated financial statements have been prepared on the same basis as the audited financial statements, and include all adjustments, consisting only of normal recurring adjustments, necessary for the fair presentation
of the Companys financial position for the periods presented. The results for the three and nine months ended September 30, 2010 are not necessarily indicative of the results to be expected for the year ending December 31, 2010, or
any other period. The unaudited condensed consolidated balance sheet at December 31, 2009 has been derived from the audited consolidated balance sheet at that date but does not include all of the information and footnotes required by accounting
principles generally accepted in the United States of America for complete financial statements. These financial statements and notes should be read in conjunction with the audited financial statements and notes thereto included in the
Companys annual report on Form 10-K for the year ended December 31, 2009.

Principles of consolidation

The consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries and reflect the elimination of
intercompany accounts and transactions.

Seasonality

The Companys net transaction revenues and income (loss) from operations have historically varied from quarter to quarter. Such variations are principally attributable to variations in home sales
activity over the course of the calendar year. The Company has historically experienced lower net transaction revenues during the first quarter because holidays and adverse weather conditions in certain regions typically reduce the level of sales
activity and listings inventories between the Thanksgiving and Presidents Day holidays. Net transaction revenues during the three months ended September 30, 2009 and 2008 accounted for approximately 28.7% and 29.2% of annual net
transaction revenues in 2009 and 2008, respectively. Net transaction revenues during the nine months ended September 30, 2009 and 2008 accounted for approximately 72.6% and 76.6% of annual net transaction revenues in 2009 and 2008,
respectively.

2. RECENT ACCOUNTING PRONOUNCEMENTS

In January 2010, the FASB issued new accounting guidance related to the disclosure requirements for fair value measurements and provides clarification for existing disclosures requirements, which amends
the use of the fair value measures and the related disclosures. This new guidance requires new disclosures for transfers in and out of Level 1 and Level 2 fair value measurements. The Company adopted the provisions of this new guidance and its
adoption did not have any significant impact on the Companys 2010 consolidated financial position, results of operations and cash flows.

3. SHORT-TERM INVESTMENTS AND FAIR VALUE MEASUREMENTS

At September 30, 2010, short-term investments were classified as available-for-sale securities, except for restricted cash, and were reported at fair value as follows:

At September 30, 2010, the Company did not have any investments with an unrealized loss position.

The estimated fair value of short-term investments classified by date of contractual maturity at September 30, 2010 was
as follows:

September 30,2010

(In thousands)

Due within one year or less

$

28,987

Due after one year through two years



Due after two years through four years

76

$

29,063

Fair Value Measurements

The Company follows the accounting standards establishing a fair value hierarchy to prioritize the inputs used in valuation techniques. There are three broad levels to the fair value hierarchy of inputs
to fair value; Level 1 is the highest priority and Level 3 is the lowest priority. The three levels of the fair value hierarchy and are as follows:

Level 2: Inputs reflect quoted prices for identical assets or liabilities in markets that are not active; quoted prices for similar assets or
liabilities in active markets; inputs other than quoted prices that are observable for the asset or the liability, or inputs that are derived principally from or corroborated by observable market data by correlation or other means;



Level 3: Unobservable inputs reflecting the Companys own assumptions incorporated in valuation techniques used to determine fair value. These
assumptions are required to be consistent with market participant assumptions that are reasonably available.

The Company measures and reports certain financial assets at fair value on a recurring basis, including its investments in money market
funds and available-for-sale securities. At September 30, 2010 there were no liabilities within the scope of the accounting standards.

At September 30, 2010, our available-for-sale short-term investments, measured at fair value on a recurring basis, by level within the fair value hierarchy were as follows:

Level 1

Level 2

Level 3

Total

(In thousands)

Money market securities

$

14,367

$



$



$

14,367

Mortgage backed



76



76

Corporate obligations



5,420



5,420

US Government and agency obligations



9,200



9,200

Total

$

14,367

$

14,696

$



$

29,063

The fair value of the Companys investments in money market funds, included within money market
securities, approximates their face value and has been included in cash and cash equivalents.

The following table sets forth the computation of basic and dilutive net income (loss) per share for the periods
indicated:

Three Months
EndedSeptember 30,

Nine Months
EndedSeptember 30,

2010

2009

2010

2009

(In thousands, except per share data)

Numerator:

Net loss

$

(5,077

)

$

(779

)

$

(11,521

)

$

(10,760

)

Denominator:

Shares used to compute EPS basic and diluted:

20,404

20,206

20,438

20,196

Net loss per share basic and diluted:

$

(0.25

)

$

(0.04

)

$

(0.56

)

$

(0.53

)

The following
weighted-average outstanding options, warrants and non-vested common shares were excluded in the computation of diluted net loss per share for the periods presented because including them would be anti-dilutive:

Three Months
EndedSeptember 30,

Nine Months
EndedSeptember 30,

2010

2009

2010

2009

(In thousands)

Options to purchase common stock

4,547

4,490

4,480

4,978

Warrants to purchase common stock

2

3

3

3

Nonvested common stock

121

250

166

251

Total

4,670

4,743

4,649

5,232

5. STOCK-BASED COMPENSATION EXPENSE

Valuation assumptions and stock-based compensation expense

The Company
estimates the fair value of stock options on the day of grant using the Black-Scholes option pricing model, which incorporates various assumptions including volatility, expected life and interest rates. The expected volatility is based on the
historical volatility of the Companys common stock and consideration of other relevant factors such as the volatility of guideline companies. The expected life of options granted during the three and nine months ended September 30, 2010
and 2009 was estimated by taking the average of the vesting term and the contractual term of the option. The risk-free interest rate estimate is based upon U.S. Treasury bond rates appropriate for the expected life of the options.

The assumptions used and the resulting estimates of weighted average fair value per share of options granted were as follows:

The Company recognized approximately $213,000 of additional stock-based compensation expense during the
three months ended September 30, 2010 for stock option and restricted stock modifications in connection with the departure of the Companys former Chief Executive Officer and President.

The Company utilizes the hosted services of a third-party to automate the administration of its employee equity programs and calculate
its stock-based compensation expense. The Company noted that stock-based compensation expense was incorrectly calculated and recorded an immaterial correction of an error of $246,000 relating to prior periods during the nine months ended
September 30, 2010.

The accounting standards require forfeitures to be estimated at the time of grant and revised, if
necessary in subsequent periods if actual forfeitures differ from those estimates. The Company estimated expected forfeitures based on various factors including employee class and historical experience. The amount of stock-based compensation expense
has been reduced for estimated forfeitures. As of September 30, 2010, there was $4.4 million of unrecorded stock-based compensation, after estimated forfeitures, related to unvested stock options. That cost is expected to be recognized
over a weighted average remaining recognition period of 2.3 years. As of September 30, 2010, there was $0.4 million of unrecorded stock-based compensation related to unvested restricted stock. That cost is expected to be recognized over a
weighted average remaining recognition period of 0.8 years.

Stock option activity

A summary of the Companys stock option activity for the period indicated was as follows:

Number ofShares

WeightedAverageExercisePrice

WeightedAverageRemainingContractualLife (Years)

AggregateIntrinsic Value

(In thousands)

(In thousands)

Outstanding at December 31, 2009

4,195

$

4.00

6.97

$

2,495

Options granted

643

4.51

Options exercised

(41

)

1.67

Options forfeited/cancelled/expired

(275

)

4.56

Outstanding at September 30, 2010

4,522

$

4.06

6.68

$

749

Exercisable at September 30, 2010

2,116

$

4.38

5.59

$

664

Options generally vest over a four-year period with one-fourth (1/4) of the shares vesting
one year after the vesting commencement date, and an additional one-forty eighth (1/48) of the shares vesting on the first day of each calendar month thereafter until all such shares are exercisable. Options generally expire after ten years.
Options issued pursuant to the Companys voluntary stock option exchange program, completed in July 2009, vest ratably over a 36 month period and expire after seven years.

Aggregate intrinsic value represents the difference between the Companys closing stock price on the last trading day of the fiscal
period, which was $2.89 on September 30, 2010, and the exercise price for the options that were in-the-money at September 30, 2010. The total number of in-the-money options exercisable as of September 30, 2010 was 510,000. Total
intrinsic value of options exercised was $87,000 and $23,000 for the nine months ended September 30, 2010 and 2009, respectively.

The Company settles employee stock option exercises with newly issued common shares.

The Company expenses the cost of restricted stock awards, which is determined to be the fair market value of the shares at the date of
grant, ratably over the period during which the restriction lapse. Stock-based compensation expense related to restricted stock for the three and nine months ended September 30, 2010 was $218,000 and $582,000, respectively. Stock-based
compensation expense related to restricted stock for the three and nine months ended September 30, 2009 was $246,000 and $715,000, respectively.

A summary of the Companys nonvested restricted stock for the period indicated was as follows:

Number ofShares

WeightedAverage GrantDate Fair ValuePer Share

(In thousands)

Nonvested at December 31, 2009

225

$

4.29

Shares granted

75

Shares vested

(180

)

Shares forfeited



Nonvested at September 30, 2010

120

$

5.61

6. INCOME TAXES

At the end of each interim period, the Company calculates an effective tax rate based on the Companys best estimate of the tax provision (benefit) that will be provided for the full year, stated as
a percentage of estimated annual pre-tax income (loss). The tax provision (benefit) for the interim period is determined using this estimated annual effective tax rate.

The Company maintains that a full valuation allowance should be accounted for against its net deferred tax assets at September 30, 2010. The Company considers its ongoing performance, recent
historical losses and expectations for the foreseeable future, among other things, in determining the need for a valuation allowance.

Based on the full valuation allowance and the taxable loss for the three and nine months ended September 30, 2010, the Company has not recorded a tax provision or benefit.

7. COMPREHENSIVE INCOME (LOSS)

Comprehensive income (loss) includes net income (loss) and unrealized gains (losses) on investments. Comprehensive income (loss) for the periods indicated is comprised of the following:

The Company leases office space under non-cancelable operating leases with various expiration dates through June 2016.

Future minimum lease payments under non-cancelable operating leases at September 30, 2010 were as follows, in thousands:

Year ending December 31,

OperatingLeases

2010

$

688

2011

2,584

2012

1,457

2013

741

2014

408

Thereafter

184

Total minimum lease payments

$

6,062

Legal proceedings

On March 26, 2010, the Company was named as one of fourteen defendants in a lawsuit filed in United States District Court for the District of Delaware, Smarter Agent LLC v. Boopsie, Inc., et
al., by plaintiff, Smarter Agent LLC. The complaint alleges that the defendants have each infringed on patents owned by Smarter Agent relating to mobile device application technology and seeks unspecified damages and injunctive relief. After
completing its initial investigation of this matter, the Company does not currently believe that it has infringed on any patent, or that it has any liability for the claims alleged and it intends to vigorously defend against this lawsuit.

The Company is not currently subject to any other material legal proceedings. From time to time, the Company has been, and it
currently is, a party to litigation and subject to claims incidental to the ordinary course of the business. The amounts in dispute in these matters are not material to the Company, and management believes that the resolution of these proceedings
will not have a material adverse effect on the Companys business, consolidated financial position, results of operations or cash flows.

Indemnifications

The
Company has entered into various indemnification agreements in the ordinary course of our business. Pursuant to these agreements, the Company has agreed to indemnify, hold harmless and reimburse the indemnified parties, which include certain of our
service providers as well as others, in connection with certain occurrences. In addition, the corporate charter documents require the Company to provide indemnification rights to the Companys directors and officers to the fullest extent
permitted by the Delaware General Corporation Law, and permit the Company to provide indemnification rights to our other employees and agents, for certain events that occur while these persons are serving in these capacities. The Companys
charter documents also protect each of its directors, to the fullest extent permitted by the Delaware General Corporation Law, from personal liability to the Company and its stockholders from monetary damages for a breach of fiduciary duty as a
director. The Company has also entered into indemnification agreements with the Companys directors and each of our officers with a title of Vice President or higher.

The maximum potential amount of future payments the Company could be required to make under these indemnification agreements is unspecified. The Company is not aware of any material indemnification
liabilities for actions, events or occurrences that have occurred to date. The Company maintains insurance on some of the liabilities the Company has agreed to indemnify, including liabilities incurred by the Companys directors and officers
while acting in these capacities, subject to certain exclusions and limitations of coverage.

9. SUBSEQUENT EVENT

On November 2, 2010, the Company announced that as of January 31, 2011 it plans to engage all of its agents as independent
contractors. Currently, only the Companys agents in California, Nevada and New York are engaged as independent contractors. The conversion of the rest of the Companys agents from employee to independent contractor status is not expected
to have a significant impact on the Companys consolidated financial position, results of operations and cash flows.

Managements Discussion and Analysis of Financial Condition and Results of Operations:

The following discussion should be read together with our financial statements and related notes appearing elsewhere in this report.
This discussion contains forward-looking statements based upon current expectations that involve numerous risks, uncertainties and assumptions. Our actual results could differ materially from those anticipated in these forward-looking statements for
many reasons, including but not limited to those described under Risk Factors in Item 1A of Part I of our annual report on Form 10-K for our fiscal year ended December 31, 2009, as such disclosure may be revised under
Risk Factors in Item 1A of Part II of this report. Those reasons include, without limitation, those described at the beginning of this report under Statement regarding forward-looking statements, as well as those
that may be set forth elsewhere in this report. Except as otherwise required by law, we do not intend to update any information contained in these forward-looking statements.

OVERVIEW

General

We are a leading full-service residential real estate brokerage that uses an innovative combination of a comprehensive online presence,
robust proprietary technology and knowledgeable local agents to offer our clients fast, responsive and transparent service. Our award-winning, user-friendly website gives our users access to comprehensive local Multiple Listing Services home
listings data, as well as other relevant market and neighborhood information and tools. Our proprietary technology, including our agent platform and customer relationship tools, helps us to enhance customer service while increasing agent efficiency
and reducing costs, allowing us to pass on significant savings to consumers as permitted by law.

We have
grown our business rapidly since our inception in 1999. In 2009, we ranked as the 5th largest residential real estate brokerage in the nation as ranked by closed transaction sides, accordingly to REAL Trends, an industry research firm. Also in 2009, our website received more
traffic than any other residential real estate brokerage in the nation, according to Hitwise, a provider of online competitive information. As of November 1, 2010, we had wholly owned operations in 35 major markets serviced by our team of over
3,000 local, licensed sales agents, and we had approximately 2.5 million active registered users who had accessed our website within the last year. All of our markets were opened prior to 2009 with the exception of Portland, which we opened in
April 2009.

We typically share a portion of our commissions with our buyer clients in the form of a cash rebate, and
typically represent our seller clients at fees below those offered by most traditional brokerage companies in our markets. Generally, our seller clients pay a total brokerage fee of 4.5% to 5.0% of the transaction value, of which 2.5% to 3.0% is
paid to agents representing buyers. In the Oregon portion of our Portland market (which includes portions of both Oregon and Washington), the payment of cash rebates is not currently permitted by law, so we have adjusted our value proposition for
our buyer clients by offering an enhanced client satisfaction guarantee.

Our agents show properties to our buyers, list and
market properties for our sellers, negotiate transactions and handle closing details. Currently, most of our agents are employees to whom we provide training, marketing support, technology, customer leads and other employee benefits that are
typically not provided by residential real estate brokerages. However, during 2010, we ceased to employ agents in New York, Nevada and California, and we instead engaged all of our agents in these states as independent contractors. As of
October 31, 2010, these independent contractor agents constituted approximately one-third of our agents nationwide. We plan to transition to an agent independent contractor model in all of our markets by January 31, 2011. Through that
modified business model, we expect to continue to deliver excellent customer service and enable independent contractor agents to be productive and efficient with minimal management oversight. We also expect to convert a greater portion of our cost
structure from fixed to variable, which should give us greater leverage to attract and retain agents and to incentivize productivity. We continually evaluate all aspects of our business and operational model and could make additional changes in any
or all of our markets in the future.

Our net revenues are composed primarily of commissions earned as agents for buyers and
sellers in residential real estate transactions, and we operate in one reportable segment. We record commission revenues net of any rebate, commission discount or transaction fee adjustment. Our net revenues are principally driven by the number of
transactions we close and the average net revenue per transaction. Average net revenue per transaction is a function of the home sales price and percentage commission we receive on each transaction and varies significantly by market. We also receive
revenues from certain marketing arrangements, such as with mortgage lenders to whom we provide access through the mortgage center on our website, who pay us a flat marketing fee that is established on a periodic basis, as well as from relationships
with advertisers. Generally, non-commission revenues represent less than 5% of our net revenues during any period, although they reached 5% in the third quarter of 2010 given relatively weak real estate sales in the quarter. We routinely explore
options for entering into additional marketing and other business arrangements for offering services related to the purchase, sale and ownership of a home.

We believe that
customer acquisition is one of our core competencies, and although the difficulty of acquiring a sufficient number of leads online could increase over time, we expect that we can mitigate some of that impact with repeat and referral business, as
well as by increasing our visibility and credibility to potential clients over time. Because our aggregate transaction volume market share in our markets has averaged less than 1% historically, we believe that there is an opportunity to increase our
market share and grow our business over the long term, even if the overall level of sales do not grow due to macroeconomic conditions.

Market conditions and trends in our business

Macroeconomic forces. For the past few years, the residential real estate market has been negatively impacted by macroeconomic conditions. We perceive that conditions such as tight lending
criteria, high numbers of distressed properties, and high unemployment continue to exert negative pressure on the residential real estate market, and may continue to do so for some time, as could poor consumer credit ratings caused by past and
future mortgage defaults.

The federal government, state governments and related agencies have acted repeatedly to address the
decline in the residential real estate market and the availability of home mortgage credit, including the federal governments purchase of troubled assets from financial institutions, as well as the offering of tax credits to home buyers.
However, there can be no assurance that these activities will have a positive, meaningful and lasting impact. In addition, as these activities end, the demand for housing, the availability of credit and interest rates could be negatively affected.

Given the large volume of distressed properties being handled by banks, concern is growing that mortgage lenders may not be
fulfilling all the legal requirements for valid foreclosure proceedings. Consequently, many large lenders have recently halted foreclosure proceedings either nationwide or in the 23 states where the foreclosure process must be approved by a judge.
It is presently unclear how long these foreclosure freezes will last. For example, in early October 2010, Bank of America, the largest U.S. bank, halted foreclosure proceedings nationwide, but it lifted this freeze ten days later after determining
that its foreclosure practices complied with applicable laws. It is too early to assess what impact, if any, these foreclosure freezes will have on the residential real estate market.

For the remainder of 2010, we currently believe that the health of the residential housing market will continue to be significantly
affected by the availability of credit, shadow inventory levels, and interest rates, as well as any persistence in high unemployment levels.

Current residential real estate market conditions. The residential real estate market remains volatile and unpredictable both nationally and regionally. As we reported in our last quarterly report,
we had seen indications of a year-over-year reduced demand for home purchases and an increased interest in home rentals. We believed this shift was caused by lingering macroeconomic pressures, discussed above, and was exacerbated by the expiration
of the eligibility period for the federal tax credit program for home buyers, discussed below. We believe that the effect of the expiration of the federal tax credit program is dissipating, but other macroeconomic pressures are continuing to depress
housing demand. Although the housing market has been bolstered by historically low mortgage rates, any future rise in interest rates could deter future home buyers.

Recent indicators of national market conditions include the following:



Volume: According to the National Association of REALTORS®, or NAR, existing home sales in the third quarter of 2010 were down year-over-year in all major regions of the country, reaching their lowest level in over 10 years
in July 2010. In addition to the lingering economic pressures discussed above, we believe this decline was caused by the expiration of the eligibility period for the federal tax credit program, which is discussed below under Fluctuations in
quarterly profitability. The impact of these factors outweighed the benefit of low mortgage rates, which reached a record low in September 2010 for a 30-year, conventional, fixed-rate mortgage.



Price: According to NAR, in September 2010, the median existing home sales price decreased by 2.4% from September 2009. We perceive that overall
prices continue to be negatively impacted by the tight lending criteria for non-conforming jumbo loans and the resulting constriction of the market for higher-priced homes.



Inventory: According to NAR, in September 2010, inventory levels had increased by about 11.3% year-over-year. We are unable at the present time
to tell what impact, if any, the foreclosure freezes instituted by many major mortgage lenders, discussed above, will have on future inventory levels.

Distressed Properties: Currently, a significant percentage of our sales transaction volume is composed of distressed properties. Distressed
properties are homes that are in foreclosure, are bank owned (or REO), or are short sales, meaning a sale where the sale price is less than the loans or debt secured by the home listed for sale. In the third quarter of 2010, the
percentage of our sales transactions composed of distressed properties was approximately 37%, which was more than the 31% realized in the previous quarter but substantially less than the peak of 53% realized in the first quarter of 2009. Distressed
properties not only tend to sell at reduced prices, but they also tend to put downward pressure on the values of other homes for sale in the same and nearby neighborhoods. We expect distressed properties to continue to represent a significant
portion of the residential real estate market and of our business for the foreseeable future.



Shadow Inventory: Shadow inventory refers to distressed and other properties that have not yet been listed for sale, as well as
properties that homeowners wish to sell, but will not sell at current market prices. Shadow inventory can occur when lenders put REO properties (properties that have been foreclosed or forfeited to lenders) on the market gradually, rather than all
at once, or delay the foreclosure process. They may choose to do so because of regulations and foreclosure moratoriums, because of the additional costs and resources required to process and sell foreclosed properties, or because they want to avoid
depressing housing prices further by putting many distressed properties up for sale at the same time. It is difficult to assess the current volume of shadow inventory and its future impact on the residential real estate market, particularly given
the uncertainty surrounding the foreclosure freezes instituted by many major mortgage lenders, discussed above.

Fluctuations in quarterly profitability. We have experienced fluctuations in profitability from period to period. Our profitability has been impacted by various factors including on going
market challenges, government intervention, seasonality, new market expansion and legal settlements.

For example, in 2009,
the federal government introduced a program to provide a tax credit of up to $8,000 to first-time home buyers, meaning buyers who had not owned a home in the preceding three years, and a tax credit of up to $6,500 to repeat home buyers, meaning
buyers who had lived in their current homes for five consecutive years in the past eight years. To take advantage of the program, buyers must have entered into a home purchase contract by April 30, 2010, and must have completed the purchase by
September 30, 2010. We believe that this program had a positive effect on home sales volume in the first half of 2010, particularly in the second quarter. However, we also believe that the program accelerated the decision to purchase a home for
some buyers, which resulted in fewer sales in the third quarter of 2010, and which may result in fewer sales than otherwise would have closed in the remainder of 2010 and later.

Industry seasonality and cyclicality. The residential real estate brokerage market is influenced both by seasonal factors and
by overall economic cycles. While individual markets vary, transaction volume nationally tends to progressively increase from January through the summer months, then gradually slow over the last three to four months of the calendar year. Revenues in
each quarter are significantly affected by activity during the prior quarter, given the typical 30- to 45-day time lag between contract execution and closing for traditional home purchases. For non-traditional sales, the time lag from contract
execution to closing can be longer. We have been, and believe we will continue to be, influenced by overall market activity and seasonal forces. We generally experience the most significant impact in the first and fourth quarters of each year, when
our revenues are typically lower relative to the second and third quarters as a result of traditionally slower home sales activity and reduced listings inventory between Thanksgiving and Presidents Day.

The impact of seasonality can be masked by the general health of the residential real estate market at any given point in time, whether
affected by macroeconomic events (such as the federal tax credit program discussed above), periodic business cycles or other factors. Generally, when economic conditions are fair or good, the housing market tends to perform well. If the economy is
weak, if interest rates dramatically increase, if mortgage lending standards tighten, or if there are disturbances such as terrorist attacks or threats, the outbreak of war or geopolitical uncertainties, the housing market likely would be negatively
impacted.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Our financial statements are prepared in accordance with accounting principles generally accepted in the United States. The preparation of these consolidated financial statements requires us to make
estimates and assumptions that affect the reported amounts of assets, liabilities, revenues, costs and expenses and related disclosures. On an ongoing basis, we evaluate our estimates and assumptions. Accordingly, our actual results may differ from
these estimates under different assumptions or conditions.

Our significant accounting policies are described in Note 1
of the Notes to Consolidated Financial Statements contained in our Form 10-K for the year ended December 31, 2009, and of those policies, we believe that the following accounting policies are the most critical to understand and evaluate our
financial condition and results of operations.

We derive the majority of our revenues from commissions earned as agents for buyers and sellers in residential real
estate transactions. We recognize commission revenues upon closing of a sale and purchase transaction, net of any rebate, commission discount or transaction fee adjustment, as evidenced when the escrow or similar account has closed and funds have
been disbursed to all appropriate parties. We recognize non-commission revenues from our other business relationships, including marketing agreements, advertising, referral and other income, as the fees are earned from the other party. We recognize
revenue only when there is persuasive evidence an arrangement exists, the sales price is fixed or determinable, the transaction has been completed and collectability of the resulting receivable is reasonably assured.

Internal-use software and website development costs

We account for internal-use software and website development costs, including the development of our ZipAgent Platform (ZAP) in accordance with the guidance set forth in the related accounting
standards. We capitalize internal costs consisting of payroll and direct payroll-related costs of employees who devote time to the development of internal-use software, as well as any external direct costs. We amortize these costs over their
estimated useful lives, which typically range between 15 to 24 months. Our judgment is required in determining the point at which various projects enter the stages at which costs may be capitalized, in assessing the ongoing value of the
capitalized costs, and in determining the estimated useful lives over which the costs are amortized. The estimated life is based on managements judgment as to the product life cycle.

Stock-based compensation

We follow the provisions of accounting
standards for share-based payments, which requires the measurement and recognition of compensation expense for all stock-based payment awards made to employees and directors, including employee stock options and employee stock purchases, based on
estimated fair values. Under the fair value recognition provisions of the accounting standards, stock-based compensation cost is estimated at the grant date based on the fair value of the awards expected to vest and recognized as expense using the
straight-line method over the requisite service period of the award.

We estimate the fair value of stock options using the
Black-Scholes option pricing model, which incorporates various assumptions including volatility, expected life and interest rates. The expected volatility is based on the historical volatility of our common stock and consideration of other relevant
factors such as the volatility of guideline companies. The expected life of options is estimated by taking the average of the vesting term and the contractual term of the option. We estimate expected forfeitures based on various factors including
employee class and historical experience. The estimation of stock awards that will ultimately vest requires judgment, and to the extent actual results or updated estimates differ from our current estimates, such amounts will be recorded as a
cumulative adjustment in the period the estimates are revised.

Income taxes

Deferred tax assets and liabilities arise from the differences between the tax basis of an asset or liability and its reported amount in
the financial statements as well as from net operating loss and tax credit carry forwards. Deferred tax amounts are determined by using the tax rates expected to be in effect when the taxes will actually be paid or refunds received, as provided
under current tax law. Valuation allowances are established when necessary to reduce deferred tax assets to the amount expected to be realized. Income tax expense or benefit is the tax payable or refundable, respectively, for the period adjusted for
the change during the period in deferred tax assets and liabilities.

The accounting standard for income taxes requires that
deferred tax assets be evaluated for future realization and reduced by a valuation allowance to the extent we believe a portion will not be realized. We consider many factors when assessing the likelihood of future realization of our deferred tax
assets, including our recent historical results and our expectations for the future. Historically, we have recorded a valuation allowance on our deferred tax assets, the majority of which relate to net operating loss carryforwards and we maintain
that a full valuation allowance should be accounted for against our net deferred tax assets at September 30, 2010.

Recently issued
accounting pronouncements

See Note 2 titled Recent Accounting Pronouncements of our Notes to Unaudited
Condensed Consolidated Financial Statements for a full description of recent accounting pronouncements including the respective expected dates of adoption.

We previously presented information about our existing or mature markets compared to our new or developing markets to provide an additional perspective on our business.
We significantly curtailed new market expansion during the years ended December 31, 2009 and 2008 and currently have no plans to open any new markets during the year ending 2010. Accordingly, we believe the presentation of total market
operations provides an appropriate perspective on our business until such time, if any, we expand into new markets. Our markets include:

Atlanta, GA

Jacksonville, FL

Richmond, VA

Austin, TX

Las Vegas, NV

Sacramento, CA

Baltimore, MD

Los Angeles, CA

Salt Lake City, UT

Boston, MA

Miami, FL

San Diego, CA

Charlotte, NC

Minneapolis, MN

San Francisco Bay Area, CA

Chicago, IL

Naples, FL

Seattle, WA

Dallas, TX

Orange County, CA

Tampa, FL

Denver, CO

Orlando, FL

Tucson, AZ

Fresno/Central Valley, CA

Palm Beach, FL

Virginia Beach, VA

Greater Philadelphia Area, PA

Phoenix, AZ

Washington, DC

Hartford, CT

Portland, OR

Westchester County/Long Island, NY

Houston, TX

Raleigh-Durham, NC

(2)

The term transaction refers to each representation of a buyer or seller in a real estate purchase or sale.

(3)

Average net revenue per transaction equals net transaction revenues divided by number of transactions with respect to each period.

Net transaction revenues

Net transaction revenues consist primarily of commissions earned as agents to buyers and sellers on the purchase or sale of real estate transactions, net of any rebate, commission discount or transaction
fee adjustment.

Three Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Net transaction revenues

$

26,967

$

34,647

$

(7,680

)

(22.2

)%

The decrease in net
transaction revenues of $7.7 million or 22.2% was driven primarily by a decrease in the number of transactions closed during the period partially offset by a modest increase in average net revenue per transaction. The decrease was primarily
caused by the expiration of a federal tax credit program which we believe accelerated the decision to purchase a home for some buyers in the first half of 2010, particularly in the second quarter and resulted in fewer sales in the third quarter of
2010. The year- over-year decrease in the number of transactions closed of 1,477 or 22.5%, was attributable to a decrease of 1,396 or 23.2% buy side transactions and a decrease of 81 or 15.3% sell side transactions. Seller representation
transactions increased to 8.9% of total transactions closed from 8.1% in the quarter ended September 30, 2009.

The year-over-year
increase in average net revenue per transaction was $24 or 0.5% compared to the year-over-year decrease in average net revenue per transaction of $846 or 13.8% last year. We believe year-over-year increases in average net revenue per transaction
reflects moderated declines in housing prices because of a combination of factors including fewer non standard transactions as foreclosure, bank real estate owned (REO) and short sale transactions, which are typically transacted at
reduced sales prices, declined to 36.8% of transactions in the quarter ended September 30, 2010 from 34.2% in the quarter ended September 30, 2009. Depressed housing prices continue, and ongoing tightness in the availability of consumer
mortgage financing particularly impacts the sale of higher priced housing.

We expect our net transaction revenues will be
down for the remainder of 2010, compared to the same period last year, due to continued uncertainty in transaction volumes, particularly as a result of the expiration of the federal tax credit program, and net revenue per transaction. Net revenue
per transaction is impacted by housing prices, and particularly, by the number of foreclosure, bank REO and short sale transactions.

Marketing and other revenues

Marketing and other revenues consist
primarily of market transaction referrals and corporate marketing agreements and advertising.

Three Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Marketing and other revenues

Markets

$

200

$

123

$

77

62.0

%

Corporate

1,150

589

561

95.6

%

Total

$

1,350

$

712

$

638

89.8

%

The increase in corporate marketing and other revenues for the quarter ended September 30,
2010 compared to the quarter ended September 30, 2009 was primarily attributable to $0.4 million of advertising on our website and $0.2 million in fees from a mortgage services marketing agreement with Bank of America.

We expect our marketing and other income will increase for the remainder of 2010 compared to the same period last year primarily
attributable to increased advertising on our website.

The decrease in cost of
revenues for the quarter ended September 30, 2010 compared to the quarter ended September 30, 2009 was primarily related to the overall decrease in net revenues on which we pay agent commissions. Agent commissions, payroll taxes and
benefits decreased by $2.7 million or 16.1% primarily attributable to the mix of agent commissions paid and the decrease in the net revenues on which these costs are based. Agent performance and tenure based programs, benefits and expense
reimbursements decreased by approximately $1.3 million or 41.1% primarily attributable to the conversion during 2010 of our ZipAgents in New York, Nevada and California to independent contractors who do not qualify for benefits and expense
reimbursements and to changes made to the qualification standards of some of these programs and a decrease in the number of qualifying agents. Overall, cost of revenues as a percentage of market net revenues decreased by about 1.6 percentage points.

We expect our cost of revenues for the remainder of 2010, compared to the same period last year, will be down because of the
decrease in market net revenues. Our cost of revenues primarily moves in relation to the market net revenues on which commissions and related costs are based. Cost of revenues may also increase or decrease as a result of the mix of commission rates
paid to our ZipAgents. We expect decreases in benefits and expense reimbursements as we continue to experience the impact of converting ZipAgents from employees to independent contractors.

Product development expenses include our information technology costs relating to the maintenance of our
website, proprietary technology platforms and system infrastructure. These costs consist primarily of compensation and benefits for our product development and infrastructure personnel, depreciation of software and equipment and infrastructure costs
consisting primarily of facilities, communications and other operating expenses.

Three Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Product development

$

2,260

$

2,239

$

21

0.9

%

Product development
expenses for the quarter ended September 30, 2010 compared to the quarter ended September 30, 2009 were relatively flat and were due primarily to an increase in salaries, benefits and travel of $0.1 million offset by a decrease in
depreciation expense of $0.1 million. As a percentage of net revenues, product development expenses increased by 1.7 percentage points for the quarter ended September 30, 2010 compared to the quarter ended September 30, 2009.

We expect our product development expenses to decrease in absolute dollars and to increase as a percentage of net revenues
for the remainder of 2010 compared to the same period last year.

Sales and marketing

Sales and marketing expenses consist primarily of compensation and related costs for personnel engaged in sales, sales support and
customer service as well as promotional, advertising and client acquisition costs. These expenses have been categorized below between those incurred in our market offices and those expenses which are incurred by the regional and corporate support
functions.

Three Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Sales and marketing

Markets

$

9,533

$

8,675

$

858

9.9

%

Regional/corporate sales support and marketing

1,817

1,760

57

3.3

%

Total

$

11,350

$

10,435

$

915

8.8

%

Sales and marketing expenses increased in our markets by approximately $0.9 million or 9.9%
principally attributable to increases in salaries and benefits of $0.2 million and customer acquisition and marketing costs of $0.9 million partially offset by a decrease in facilities and operating expenses of $0.3 million. As a percentage of
market net revenues, market sales and marketing expenses were 35.1% in the current year compared to 24.9% in the prior year.

Regional/corporate sales support and marketing expenses increased slightly compared to last year. As a percentage of net revenues,
regional sales support and marketing expenses were approximately 6.4% in the current year compared to 5.0% in the prior year.

We expect our market level and regional/corporate sales and marketing expenses to decrease in absolute dollars and to increase as a
percentage of net revenues for the remainder of 2010 compared to the same period last year.

General and administrative

General and administrative expenses consist primarily of compensation and related costs for personnel and facilities
related to our executive, finance, human resources, facilities and legal organizations, and fees for professional services. Professional services are principally comprised of outside legal, audit and tax services.

The increase in
general and administrative expenses for the quarter ended September 30, 2010 compared to the quarter ended September 30, 2009 was principally due to an increase in salaries and benefits of $0.3 million. Salaries and benefits for the
quarter ended September 30, 2010 include expenses associated with the departure of our former Chief Executive Officer and President of approximately $0.6 million. As a percentage of net revenues, general and administrative expenses were
12.6% for the current year compared to 9.4% in the prior year.

We expect our general and administrative expenses decrease in
absolute dollar but to increase as a percentage of net revenues, to for the remainder of 2010 compared to the same period last year.

Interest income

Interest income relates to interest we earn on our
money market deposits and short-term investments.

Three Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Interest income

$

53

$

124

$

(71

)

(57.8

)%

Interest income
fluctuates as our cash equivalents and short-term investment balances change and applicable interest rates increase or decrease. The decrease in interest income for the quarter ended September 30, 2010 compared to the quarter ended
September 30, 2009 was due primarily to lower interest rates earned on lower average balances. The lower interest rates were primarily attributable to overall decreases in market interest rates combined with maintaining higher money market
account balances yielding lower interest rates as we decreased our short-term investments positions. The lower average balances were primarily attributable to cash used in our operating activities as a result of the losses incurred since
September 30, 2009.

Comparison of the nine months ended September 30, 2010 and 2009

Other operating data

Nine Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

Number of markets (1)

35

35



Number of transactions closed during the period (2)

Buyer representation

15,548

15,608

(60

)

(0.4

)%

Seller representation

1,535

1,137

398

35.0

%

Total

17,083

16,745

338

2.0

%

Average net revenue per transaction (3)

$

5,164

$

5,237

$

(73

)

(1.4

)%

Number of ZipAgents at end of the period

3,305

3,205

100

3.1

%

(1)

We previously presented information about our existing or mature markets compared to our new or developing markets to provide an additional perspective on our business.
We significantly curtailed new market expansion during the years ended December 31, 2009 and 2008 and currently have no plans to open any new markets during the year ending 2010. Accordingly, we believe the presentation of total market
operations provides an appropriate perspective on our business until such time, if any, we expand into new markets. Our markets include:

The term transaction refers to each representation of a buyer or seller in a real estate purchase or sale.

(3)

Average net revenue per transaction equals net transaction revenues divided by number of transactions with respect to each period.

Net transaction revenues

Net transaction revenues consist primarily of commissions earned as agents to buyers and sellers on the purchase or sale of real estate transactions, net of any rebate, commission discount or transaction
fee adjustment.

Nine Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Net transaction revenues

$

88,223

$

87,701

$

522

0.6

%

The increase in net
transaction revenues of $0.5 million or 0.6% was driven primarily by an increase in the number of transactions closed during the period partially offset by a decrease in average net revenue per transaction. The year-over-year increase in the number
of transactions closed of 338 or 2.0%, was attributable to an increase of 398 or 35.0% sell side transactions partially offset by a decrease of 60 or 0.4% buy side transactions. Seller representation transactions increased to 9.0% of total
transactions closed from 6.8% in the period ended September 30, 2009.

The year-over-year decrease in average net revenue
per transaction was $73 or 1.4% compared to the yearover-year decrease in average net revenue per transaction of $1,062 or 16.9% last year. We believe year-over-year decreases in average net revenue per transaction have moderated because of a
combination of factors including fewer non standard transactions as foreclosure, bank real estate owned (REO) and short sale transactions, which are typically transacted at reduced sales prices, declined to 34.6% of transactions in the
nine months ended September 30, 2010 from 42.0% in the nine months ended September 30, 2009. Depressed housing prices continue, and ongoing tightness in the availability of consumer mortgage financing particularly impacts the sale of
higher priced housing.

Marketing and other revenues

Marketing and other revenues consist primarily of market transaction referrals and corporate marketing agreements and advertising.

Nine Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Marketing and other revenues

Markets

$

422

$

347

$

75

21.4

%

Corporate

3,044

1,157

1,887

163.1

%

Total

$

3,466

$

1,504

$

1,962

130.4

%

The increase in corporate marketing and other revenues for the nine months ended
September 30, 2010 compared to the nine months ended September 30, 2009 was primarily attributable to fees from a mortgage services marketing agreement with Bank of America, which commenced in June 2009, and advertising on our website.

The decrease in cost
of revenues for the nine months ended September 30, 2010 compared to the nine months ended September 30, 2009 was primarily related to the overall decrease in the fixed cost components of cost of revenues including agent performance and
tenure based programs, benefits and expense reimbursements. Agent commissions, payroll taxes and benefits increased by $2.1 million or 5.0% primarily attributable to the mix of agent commissions paid and the increase in the net revenues on which
these costs are based. Agent performance and tenure based programs, benefits and expense reimbursements decreased by approximately $2.8 million or 28.3% primarily attributable to the conversion during 2010 of our ZipAgents in New York, Nevada and
California to independent contractors who typically do not qualify for performance and tenure based programs, benefits and expense reimbursements and to changes made to the qualification standards of some of these programs and a decrease in the
number of qualifying employee ZipAgents. Amortization of capitalized ZAP technology costs increased by $0.2 million or 24.7%. Overall, cost of revenues as a percentage of market net revenues decreased by about 0.9 percentage points.

Product development

Product development expenses include our information technology costs relating to the maintenance of our website, proprietary technology platforms and system infrastructure. These costs consist primarily
of compensation and benefits for our product development and infrastructure personnel, depreciation of software and equipment and infrastructure costs consisting primarily of facilities, communications and other operating expenses.

Nine Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Product development

$

6,932

$

6,895

$

37

0.5

%

Product development
expenses for the nine months ended September 30, 2010 compared to the nine months ended September 30, 2009 were essentially flat. Increases in salaries and benefits of approximately $0.2 million and infrastructure costs of $0.1
million were offset by a decrease in depreciation expense of $0.3 million. As a percentage of net revenues, product development expenses decreased by 0.1 percentage points for the nine months ended September 30, 2010 compared to the nine
months ended September 30, 2009.

Sales and marketing

Sales and marketing expenses consist primarily of compensation and related costs for personnel engaged in sales, sales support and
customer service as well as promotional, advertising and client acquisition costs. These expenses have been categorized below between those incurred in our market offices and those expenses which are incurred by the regional and corporate support
functions.

Nine Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Sales and marketing

Markets

$

28,205

$

25,285

$

2,920

11.5

%

Regional/corporate sales support and marketing

5,556

5,331

225

4.2

%

Total

$

33,761

$

30,616

$

3,145

10.3

%

Sales and marketing expenses increased in our markets by approximately $2.9 million or 11.5%
principally attributable to increases in salaries and benefits of $0.9 million and customer acquisition and marketing costs of $2.3 million partially offset by a decrease in facilities/operating expenses of $0.3 million. As a percentage of
market net revenues, market sales and marketing expenses were 31.8% in the current year compared to 28.7% in the prior year.

Regional/corporate sales support and marketing expenses increased by approximately $0.2 million or 4.2% and consisted primarily of
general operating expenses including sales incentive and management meetings. As a percentage of net revenues, regional/corporate sales support and marketing expenses were approximately 6.1% in the current year compared to 6.0% in the prior year.

General and administrative expenses consist primarily of compensation and related costs for personnel
and facilities related to our executive, finance, human resources, facilities and legal organizations, and fees for professional services. Professional services are principally comprised of outside legal, audit and tax services.

Nine Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

General and administrative

$

10,166

$

10,072

$

94

0.9

%

The increase in general
and administrative expenses for the nine months ended September 30, 2010 compared to the nine months ended September 30, 2009 was principally due to an increase in salaries and benefits of $0.1 million and consulting and professional
fees of $0.1 million partially offset by a decrease in operating expenses of $0.1 million. Salaries and benefits for the nine months ended September 30, 2010 include expenses associated with the departure of our former Chief Executive Officer and
President of approximately $0.6 million. As a percentage of net revenues, general and administrative expenses were 11.1% for the current year compared to 11.3% in the prior year.

Interest income

Interest income relates to interest we earn on our money market deposits and short-term investments.

Nine Months EndedSeptember 30,

Increase(Decrease)

PercentChange

2010

2009

(In thousands)

Interest income

$

220

$

633

$

(413

)

(65.3

)%

Interest income
fluctuates as our cash equivalents and short-term investment balances change and applicable interest rates increase or decrease. The decrease in interest income for the nine months ended September 30, 2010 compared to the nine months ended
September 30, 2009 was due primarily to lower interest rates earned on lower average balances. The lower interest rates were primarily attributable to overall decreases in market interest rates combined with maintaining higher money market
account balances yielding lower interest rates as we decreased our short-term investments positions. The lower average balances were primarily attributable to cash used in our operating activities as a result of the losses incurred since
September 30, 2009.

LIQUIDITY AND CAPITAL RESOURCES

Our principal sources of liquidity for 2010 are our cash, cash equivalents and short-term investments. As of September 30, 2010, we had cash, cash equivalents and short-term investments at fair value
of $34.5 million and no bank debt, line of credit or equipment facilities.

Operating activities

Our operating activities used cash in the amount of $8.0 and $3.9 million in the nine months ended September 30,
2010 and 2009, respectively. Cash used in the nine months ended September 30, 2010 resulted primarily from a net loss of $11.5 million and net changes in operating assets and liabilities of $1.4 million decreased by non-cash adjustments. The
non-cash adjustments resulted primarily from $1.7 million of depreciation and amortization and $2.7 million of stock-based compensation expense. The increase in cash used attributable to the net changes in operating assets and liabilities was mainly
driven by timing differences in accounts receivable, accounts payable and accrued expenses relating to agent compensation, bonuses, and customer acquisition expenses. Cash used in the nine months ended September 30, 2009 resulted primarily from
a net loss of $10.8 million decreased by changes in operating assets and liabilities of $1.9 million and by non-cash adjustments including $1.9 million of depreciation and amortization and $3.0 million of stock-based compensation
expense.

Our primary source of operating cash flow is the collection of net commission income, from escrow companies or
similar intermediaries in the real estate transaction closing process, plus marketing and other revenues. These cash collections are offset by cash payments for operating expenses including ZipAgent commissions, payroll taxes, benefits, award
programs and expense reimbursements, as well as for employee compensation, benefits, client acquisition costs and other expenses. Due to the structure of our commission arrangements, our accounts receivable are settled in cash on a short-term basis
and our accounts receivable balances at period end have historically been significantly less than one months net revenues.

Our investing activities provided cash of $3.2 million and $24.5 million in the nine months ended
September 30, 2010 and 2009, respectively. Cash provided for in the nine months ended September 30, 2010 primarily represents the proceeds from the sale and maturity of short-term investments of $4.4 million less the purchase of property
and equipment, including amounts for website development and internal use software. Cash provided for the nine months ended September 30, 2009 represent the net proceeds from the sales and maturity of short-term investments of $25.5 million
less the purchase of property and equipment, including amounts for website development and internal use software.

We
typically maintain a minimum amount of cash and cash equivalents for operational purposes and invest the remaining amount of our cash in investment grade, highly liquid interest-bearing securities which allows for flexibility in the event our cash
needs change. During the current economic slowdown, we have retained proceeds from short-term investments in money market securities and, therefore, maintained higher balances of cash and cash equivalents.

Currently, we expect our remaining 2010 capital expenditures to be approximately $0.5 million primarily attributable to amounts
capitalized for internal-use software and website development as well as expenditures for increased server capacity and software. In the future, our ability to make significant capital investments may depend on our ability to generate cash flow from
operations and to obtain adequate financing, if necessary and available.

Financing activities

Our financing activities used cash of $0.2 million and $0.1 million in the nine months ended September 30, 2010 and 2009,
respectively. The use of cash for the nine months ended September 30, 2010 and 2009 represents primarily the repurchase of shares of our common stock in connection with the payment of withholding and payroll taxes due upon vesting of employee
restricted stock awards partially offset by the proceeds from stock option exercises.

As of September 30, 2010, we had
no warrants outstanding for the purchase of our common stock. The final warrant expired unexercised, in August 2010.

Future needs

We believe that our current cash, cash equivalents and short-term investments will be sufficient to fund cash used in our operations and capital expenditures for at least the next twelve months. Our
future capital requirements will depend on many factors, including our level of investment in technology and advertising initiatives, our rate of growth in our geographic markets and possible repurchases of our common stock. In addition, if the
current macroeconomic environment and depressed state of the residential real estate market continues or worsens, we may have a greater need to fund our business by using our cash reserves, which could not continue indefinitely without our raising
additional capital.

We routinely explore our options for offering services relating to the purchase, sale and ownership of a
home, including services related to title insurance, escrow, mortgage, home warranty insurance and property and casualty insurance (including auto insurance), which we refer to as core services. We expect that some of our core services will be
offered through affiliates (including wholly owned subsidiaries), while others will be offered through joint ventures or promoted through marketing arrangements with independent third parties, such as title companies, banks and insurance companies.
We may enter into these types of arrangements in the future, which could also require us to seek additional equity or debt financing.

We currently have no bank debt or line of credit facilities. In the event that additional financing is required, we may not be able to raise it on terms acceptable to us or at all. If we are unable to
raise additional capital when desired, our business, operations and results will likely suffer.

CONTRACTUAL OBLIGATIONS AND COMMITMENTS

We lease office space under non-cancelable operating leases with various expiration dates through June 2016. The following
table provides summary information concerning our future contractual obligations and commitments at September 30, 2010.

We do not have any off balance-sheet arrangements, investments in special purpose entities or undisclosed borrowings or
debt. Additionally, we are not a party to any derivative contracts or synthetic leases.

NON-GAAP MEASURE

The table below shows the trend of Adjusted EBITDA as a percentage of revenue for the periods indicated:

Three Months EndedSeptember 30,

Nine Months EndedSeptember 30,

2010

2009

2010

2009

(In thousands)

Net revenues

$

28,317

$

35,359

$

91,689

$

89,205

Adjusted EBITDA

$

(3,636

)

$

674

$

(7,339

)

$

(6,437

)

Adjusted EBITDA margin

(12.8

)%

1.9

%

(8.0

)%

(7.2

)%

We present Adjusted
EBITDA, a non-GAAP financial measure, as a supplemental measure of our performance. We believe Adjusted EDITDA provides useful information regarding the operating results of our core business activity and prospects for the future. We define Adjusted
EBITDA as net income (loss) less interest income plus interest expense, provision for income taxes, depreciation and amortization expense, stock-based compensation and further adjusted to eliminate the impact of certain items that we do not consider
reflective of our ongoing core operating performance.

We present Adjusted EBITDA because we believe it assists investors and
analysts in comparing our operating performance across reporting periods on a consistent basis by excluding items that we do not believe are reflective of our core operating performance. In addition, we use Adjusted EBITDA to evaluate our financial
results and business strategies, develop budgets, manage expenditures and as a factor in evaluating managements performance when determining incentive compensation.

Our use of Adjusted EBITDA has limitations as an analytical tool. Some of these limitations are:

although depreciation and amortization are non-cash charges, the assets being depreciated and amortized may have to be replaced in the future, and
Adjusted EBITDA does not reflect any cash requirements for such replacements;



non-cash stock-based compensation is and will remain a key element of our overall long-term incentive compensation package, although we exclude it as
an expense when evaluating our ongoing operating performance for a particular period;



Adjusted EBITDA does not reflect the impact of certain cash charges or credits resulting from matters we consider not to be reflective of our core
ongoing operations, and



other companies, including companies in our industry, may calculate Adjusted EBITDA differently than we do, which limits its usefulness as a
comparative measure.

Because of these limitations, Adjusted EBITDA should not be considered in isolation or
as a substitute for performance measures calculated in accordance with GAAP. When evaluating our performance, Adjusted EBITDA should be considered alongside other financial measures, including net income and our other GAAP results.

The following is a
reconciliation of Adjusted EBITDA to the most comparable GAAP measure, net loss for the three and nine months ended September 30, 2010 and 2009:

Three Months EndedSeptember 30,

Nine Months EndedSeptember 30,

2010

2009

2010

2009

(In thousands)

Net loss

$

(5,077

)

$

(779

)

$

(11,521

)

$

(10,760

)

Add back

Interest income

(53

)

(124

)

(220

)

(633

)

Depreciation and amortization

539

654

1,709

1,954

Stock-based compensation expense

955

923

2,693

3,002

Non-GAAP Adjusted EBITDA

$

(3,636

)

$

674

$

(7,339

)

$

(6,437

)

Item 3.

Quantitative and Qualitative Disclosures About Market Risk:

Interest rate sensitivity

Our investment policy requires us to invest
funds in excess of current operating requirements. The principal objectives of our investment activities are to preserve principal, provide liquidity and maximize income consistent with minimizing risk of material loss. We believe this investment
policy is prudent, and helps to reduce, but does not prevent, loss of principal, and results in minimal interest rate exposure on our investments.

As of September 30, 2010 and 2009, our cash and cash equivalents consisted primarily of money market funds and our short-term investments consisted primarily of investment grade, highly liquid
interest-bearing securities. The recorded carrying amounts of cash and cash equivalents approximate fair value due to their short maturities and short-term investments are carried at fair value. The amount of credit exposure to any one issue, issuer
and type of instrument is limited. Our interest income is sensitive to changes in the general level of interest rates in the United States, particularly since the majority of our investments are fixed income investments. If market interest rates
were to increase or decrease immediately and uniformly by 10% from levels at September 30, 2010 and 2009, there would be a negligible increase or decline in fair market value of the portfolio.

Exchange rate sensitivity

We consider our exposure to foreign currency exchange rate fluctuations to be minimal, as we do not have any sales denominated in foreign
currencies. We have not engaged in any hedging or other derivative transactions to date.

Item 4.

Controls and Procedures:

(a) Disclosure controls and procedures. Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of our disclosure controls
and procedures (as such items are defined in Rule 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (Exchange Act)) as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on this
evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that our disclosure controls and procedures as of the end of the period covered by this Quarterly Report are effective to ensure that information we are required to
disclose in reports that we file or submit under the Exchange Act is accumulated and communicated to our management, including our Chief Executive Officer and Chief Financial Officer, as appropriate, to allow timely decisions regarding required
disclosure, and that such information is recorded, processed, summarized and reported within the time periods specified in Securities and Exchange Commission rules and forms.

(b) Changes in internal control over financial reporting. There were no changes in our internal control over financial reporting during the quarter ended September 30, 2010 that have
materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

On March 26, 2010, we were named as one of fourteen defendants in a lawsuit filed in United States District Court for the District of Delaware, Smarter Agent LLC v. Boopsie, Inc., et al., by
plaintiff, Smarter Agent LLC. The complaint alleges that the defendants have each infringed on patents owned by Smarter Agent relating to mobile device application technology and seeks unspecified damages and injunctive relief. After completing our
initial investigation of this matter, we do not currently believe that we have infringed on any patent, or that we have any liability for the claims alleged and thus, we intend to vigorously defend against this lawsuit.

We are not currently subject to any other material legal proceedings. From time to time we have been, and we currently are, a party to
litigation and subject to claims incident to the ordinary course of the business. The amounts in dispute in these matters are not material to us, and we believe that the resolution of these proceedings will not have a material adverse effect on the
business, financial position, results of operations or cash flows.

Item 1A.

Risk Factors:

Our business is subject to a number of risks and uncertainties. Because of risks and uncertainties affecting our operating results and financial condition, past financial performance may not be a reliable
indicator of future performance, and historical trends should not be used to anticipate results or trends in future periods. You should consider carefully the risk factors described under Risk Factors in Item 1A of Part I of our
annual report on Form 10-K for our fiscal year ended December 31, 2009. At this time, we are not aware of any material changes to the nature of those risk factors, other than as set forth below. We intend to set forth material changes to the
nature of those risk factors in our future reports on Form 10-Q as required by Item 1A of Part II thereof. For business, market and other developments in the quarter ended September 30, 2010, please see Item 2 of Part I of this
report, Managements Discussion and Analysis of Financial Condition and Results of Operations.

We may
suffer significant financial harm and loss of reputation if we do not comply, cannot comply, or are alleged to have not complied with applicable laws, rules and regulations concerning our classification and compensation practices for our agents.

We converted all of our agents in California, New York and Nevada to an independent contractor model in 2010. As of
October 31, 2010, these agents constituted approximately one-third of our agents nationwide. We plan to retain all of our agents nationwide as independent contractors by January 31, 2011. With respect to our independent contractor agents,
and like most brokerages, we are subject to the Internal Revenue Service regulations and applicable state law guidelines regarding independent contractor classification. These regulations and guidelines are subject to judicial and agency
interpretation, and it might be determined that the independent contractor classification is inapplicable to any of our agents. Further, if legal standards for classification of agents as independent contractors change or appear to be changing, it
may be necessary to modify our compensation structure for these agents in some or all of our markets, including by paying additional compensation or reimbursing expenses.

Currently, most of our agents, including all of our agents outside of California, New York and Nevada, are employees, and we are subject to laws, rules and regulations relating to our employment and
compensation practices concerning them. Because our current practice of retaining agents as employees in most of our markets is unusual in our industry, we have been subject to related regulations that may not apply to traditional brokerages. Even
after we cease to retain any agents as employees, we will continue to be subject to laws regarding employee classification and compensation for our agent employment practices prior to that conversion. For example, we must reimburse the business
expenses of our employee agents incurred prior to their conversion to independent contractor agents, and in some states, this obligation cannot be waived or limited by contract. We classify our employee agents as exempt from federal and state
regulations regarding overtime and minimum wage payments because their duties, which consist of working in the field selling residential real estate, were designed to qualify for the outside sales exemption under the terms of the Fair
Labor Standards Act and various state laws. These employment and compensation regulations are subject to judicial and agency interpretation, and as to any individual agent, if his or her duties as an employee were different than those assigned and
contemplated by Company policy, it might be determined that the outside sales exemption was inapplicable to that agent.

If
our current or former agent classification or compensation practices are challenged, we could incur substantial costs, penalties and damages, including back pay, unpaid employee benefits, taxes, expense reimbursement and attorneys fees. For
example, when our former agent compensation and expense reimbursement policies were challenged in class action lawsuits filed against us from 2005 through 2007, we incurred material litigation and settlement costs and modified our expense
reimbursement policies. Any of these outcomes could result in substantial costs to us, could significantly impair our ability to conduct our business as we choose, and could damage our reputation and impair our ability to attract clients and agents.

We may suffer
significant financial harm and loss of reputation if we do not comply, cannot comply, or are alleged to have not complied with applicable laws, rules and regulations concerning our transition of our agents from an employee model to an independent
contractor model.

In connection with our transition to an independent contractor agent model, we have terminated or
will terminate the employment of all our employee agents, and where we are required, we have issued or will issue related WARN notices pursuant to state and federal law. If our procedures for terminating employee agents and complying with state and
federal WARN requirements are successfully challenged, we could incur substantial costs, penalties and damages, including taxes, unpaid employee benefits, expense reimbursement and other penalties. Any of these outcomes could result in substantial
costs to us and could damage our reputation and impair our ability to attract clients and agents.

Our business could be
harmed if we lose a significant number of agents as we transition them from an employee model to an independent contractor model.

In connection with our transition to an independent contractor agent model, our agent compensation practices will change, and we will no longer manage our agents as we would employees. For example, we do
not plan to offer our independent contractor agents employee benefit plans or expense reimbursement policies, which we currently offer to our employee agents. In addition, our practices concerning agent training and support, as well as lead
allocation, will change. Some of our agents may not understand or appreciate our new value proposition or lack of management oversight. If we experience significant agent attrition because of these changes, particularly with our more productive
agents, our ability to close transactions, generate revenue and grow our business could be impaired.

We have
experienced significant changes in our management team, and if we cannot successfully manage these changes or retain key personnel, our business could be harmed.

Our success depends on the contributions of our senior sales, operations, marketing, technology and financial personnel. We are currently experiencing significant transitions in our management team. In
October 2010, several members of our management team resigned, including our former Chief Executive Officer and President, our former Executive Vice President, Operations and Business Development, and our former Vice President, Marketing. Charles C.
(Lanny) Baker, formerly our Executive Vice President and Chief Financial Officer, has assumed the position of Chief Executive Officer and President, David Rector, our Senior Vice President and Chief Accounting Officer, has assumed the additional
position of Chief Financial Officer, and Stefan Peterson, formerly our Director of Operations, has been promoted to Vice President, Operations. We could experience additional changes in our management team or other key personnel. All of our
officers and key employees are at-will employees, and, with the exception of Mr. Baker, none of them has an employment agreement with us. We do not have key person life insurance policies covering any of our personnel. If we cannot
adapt to changes in our management team or other key personnel quickly and effectively, or if we lose the services of additional key personnel, our business operations and our financial results could be significantly harmed.

Item 5.

Other Information:

Our Insider Trading Compliance Program allows directors, officers and other employees covered under the program to establish, under limited circumstances contemplated by Rule 10b5-1 under the
Securities Exchange Act of 1934, as amended, written programs that permit automatic trading of our stock or trading of our stock by an independent person (such as an investment bank) who is not aware of material inside information at the time of the
trade. As of the filing date of this report, our officers have adopted Rule 10b5-1 trading plans under which a total of about 160,000 shares may be sold in the future. Sales under those plans will be made at various dates and prices, subject to the
terms of the plans. Our additional directors, officers and employees may establish such programs.

Item 6.

Exhibits:

The exhibits listed in the Exhibit Index are filed as a part of this report.

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly
authorized.

Separation Agreement and Release with William C. Sinclair effective as of October 22, 2010

31.1

Certification of Chief Executive Officer, as required by Rule 13a-14(a) or Rule 15d-14(a) of the Securities Exchange Act of 1934

31.2

Certification of Chief Financial Officer, as required by Rule 13a-14(a) or Rule 15d-14(a) of the Securities Exchange Act of 1934

32.1

Certification of Chief Executive Officer, as required by Section 1350 of Chapter 63 of Title 18 of the United States Code (18 U.S.C. 1350)

32.2

Certification of Chief Financial Officer, as required by Section 1350 of Chapter 63 of Title 18 of the United States Code (18 U.S.C. 1350)

(1)

Incorporated by reference to the Exhibit 3.1 to the Registrants Current Report on Form 8-K (File No. 000-51002) filed with the Securities and
Exchange Commission on December 16, 2008.

(2)

Incorporated by reference to the exhibit of the same number to the Registrants Registration Statement on Form S-1 (File No. 333-115657) filed with the
Securities and Exchange Commission on May 20, 2004, as amended

(3)

Incorporated by reference to the exhibit of the same number to the Registrants Current Report on Form 8-K/A (file No. 000-51002) filed with the
Securities and Exchange Commission on October 14, 2010.

(4)

Filed herewith.

*

Identifies a management contract or compensatory plan of arrangement required to be filed as an exhibit to this report.