CUSTOMER SERVICES

Guarantee Policy

Our Customers are our greatest asset. The Farm at Green Village did not grow into what we are without such a great customer base. Did you know that all of our Trees and Shrubs come with a 1 year—100% guarantee for our Retail Rewards Customers? If anything is unsatisfactory or has died over the year it was purchased, we will issue a store credit to get you a suitable replacement. Did you purchase something that just doesn’t fit? Or you weren’t happy? Bring the product back and we will do our best to get you exactly what you need. Whether it is a small item or a specimen tree, all purchases are equally important, but customer satisfaction is most important.

In order for us to assist better, please bring in pictures, or pieces of a plant and we will do our best to solve any issue.

Frequently Asked Questions

Do you offer donations?

Yes we do! Please fill out the form on our Donation Request page. Requests take approximately 30 days to approve, so please get your requests in early. We will do our best to fulfill your request and we appreciate your understanding if we are unable to donate at that specific point in time.