Guarantee Page

Moana Roller Derby stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 14 days from the date of your purchase and subject to the following criteria we will either replace or refund the full price of the product in question, excluding postage costs.

Moana Roller Derby takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer.

Inferior quality, blurry or low-resolution of uploaded images. Our online designer will tell you if the image is going to be blurry - if in doubt please contact us and we can check it for you.

Errors in user-selected options such as product type or size. All of the measurements are given for each product, it is up the customer to check that the size chosen is correct.

Colour variation from screen to printed product. Colour variation is inherent in the design process, and it is impossible to match colours from computer screens, as every screen is different. Colours on screen are made up from light, so neon and very bright colours in particular will not look like this when printed.

Garment shrinkage in wash if washing instructions aren't followed.

Courier delivery timeframes.

Due to the production process, colours, position, size & scale are indicative only.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Moana Roller Derby does not proof documents created by its customers prior to processing.

OUT OF STOCK

Like most other printers, we do not hold stock of all the apparel options we have on our site, and order them from our suppliers once orders are confirmed. Occasionally an item you have ordered on our site, will be out of stock with our supplier. This is out of our control. We will always let you know the next business day after your order and will either give you alternatives, or can fully refund for any out of stock items.

RETURN POLICY

We usually only receive compliments about the prints we do, but in the unlikely event you're unhappy with your product please follow these instructions to return / receive a new product: