One of the staff cajoled a customer into weighing and paying for a parcel which was supposed to be a free post parcel, a sticker cleary stating this was on top of the package. But the post office staff pretended not to understang its purpose, the customer (who is a young apprentience) with a company... Read morehad to pay cash about (£6.30) to avoid embarrasement and draw attention to herself. Then was given only a postage certificate, there was no receipt for the payment she made.