Most on the job learning occurs as a result of informal training efforts that may not be based on how adults learn best. In this workshop you will learn how to:
* Deliver on-the-job training based on how adults learn and retain skills
* Determine how to break down jobs into teachable tasks
* Use the 4-Step training process to teach job skills
* Provide feedback and support while assessing employee programs

Coaching is the most important skill for 21st century leaders. You will learn to:
* Distinguish between training and coaching for improvement and coaching for development
* Demonstrate critical coaching skills
* Add value through coaching employees to assume higher levels of responsibility
* Utilize the "inside-out" method of coaching

Adv. Module 8: Enable Employees through Effective Problem Solving and Decision Making Back to Course List

To make effective decisions, you must utilize all available knowledge and experience to address the real issues and take appropriate action. You will learn to:
* Perform Leader Standard Work to build employees "problem-solving muscle"
* Encourage a climate of continuous improvement
* Use Practical Problem Solving
* Utilize the Six Thinking Hats approach to problem solving and decision making

Adv. Module 9: The Power of Persuasion and Influence - Leading With and Without Authority Back to Course List

21st century leaders rely more on persuasion and influence than ever before. You will learn to:
* Understand the psychology of persuasion and influence - the conscious and subconscious triggers that influence the decision making process, behaviors and reactions
* Identify your sources of influence
* Develop skills to increase your ability to lead without authority
* Gain commitment through fostering cooperation and collaboration

Being a contributing member of a team and assuming team leadership roles are responsibilities all employees have in 21st century organizations. You will learn how to:
* Incorporate behaviors exhibited by high performing teams into your teams
* Practice transformational leadership
* Utilize the power of teams to create greater value
* Identify symptoms of team dysfunction and act to make your team more effective