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Company Overview

PSAV is a global leader in event experiences. We provide creative, production, advanced technology and staging to help meeting planners deliver more dynamic and impactful experiences at their events. Our team consists of more than 9,000 professionals across 1,500 on-site venue locations and 49 branch offices within the United States, Canada, Mexico, Europe, the Caribbean, and the United Arab Emirates. We support over 1.5 million meetings annually and, on average, are hired by more than 1,100 meeting planners and event organizers each day. PSAV is the trusted partner and exclusive on-site provider of choice at leading venues including Marriott, Hilton, Hyatt, Four Season, Ritz-Carlton, Sheraton, Westin, and Fenway Park. The company is headquartered in Schiller Park, IL near O’Hare airport.

Career Opportunity

Director, Event Technology VII

Position Overview

Responsible for overall sales and operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.

Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property’s market position and share.

Account Management

Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, and all vendors. Mentor technicians to also provide this level of customer service.

People Development

Maintain a positive employee relations environment for all Event Technology and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.

Information Management, Reporting and Company Support

Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.

Equipment Security/Maintenance

Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas.

Required Experience :

Job Requirements

Minimum of AA/BS or equivalent experience.

Three or more years of audiovisual technical experience, including at least one year of previous supervisory experience.

Completion of P.A.S.S., HSIA and other training requirements.

Proficiency in the use of audiovisual equipment, HSIA equipment and company computer software and systems preferable.

Effective leadership abilities and customer satisfaction focus.

Competencies

Attention to Communication

Knowledge of basic financial and accounting practices

Concern for Quality

Exceeds Customer Expectations

Leadership Skills

Teamwork

Sales Proficiency

Physical Requirements

Physical Requirements

Hours Per Day

Lifting Requirements

Frequency

Sitting

2-3 hours

Lifting 0 - 15 lbs*

Frequently

Standing

3-4 hours

Lifting 16 – 50 lbs*

Frequently

Walking

3-4 hours

Lifting 51 - 100 lbs

Occasionally

Stooping

0-1 hours

Lifting Over 100 lbs

Occasionally

Crawling

0-1 hours

Kneeling

0-1 hours

Carrying Requirements

Frequency

Bending

0-1 hours

Carrying 0 - 15 lbs*

Frequently

Reaching (above your head)

0-1 hours

Carrying 16 – 50 lbs*

Frequently

Climbing

0-1 hours

Carrying 51 - 100 lbs

Occasionally

Grasping

0-1 hours

Carrying Over 100 lbs

Occasionally

Auditory/Visual Requirements

Frequency

Pushing/Pulling Requirements

Frequency

Close Vision

Frequently

Pushing/Pulling 0 - 15 lbs*

Frequently

Distance Vision

Frequently

Pushing/Pulling 16 – 50 lbs*

Frequently

Color Vision

Frequently

Pushing/Pulling 51 - 100 lbs*

Occasionally

Peripheral Vision

Occasionally

Pushing/Pulling Over 100 lbs

Occasionally

Depth Perception

Frequently

*Identifies the physical requirements that team members perform without assistance.

Hearing

Continuously

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.

Tremendous Worldwide Growth

Comprehensive Benefits

Our 8,200 highly trained employees might not take center stage at events, but we make sure they are rewarded for being stars. Competitive salary, a full range of benefits and a true work-life balance are all part of the package.