PLEASE NOTEThis item can only ship to Australia, Canada, Germany, United Kingdom, United States for now. We will expand the shipping address as soon as possible. Please stay tuned.

Return Policy

(a) Return

If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact with our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.

To be eligible for returns, please confirm that:

-Items to be returned remain unused, undamaged, unwashed, and in original packing with original label

-You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

Customers have 14 days from the date of receive to change your mind and return the items without explaining the reason and Pierrebuy/pierrebuy.com has to issue a refund. You can request a return by contacting us at service@pierrebuy.com. After receiving the return item, Pierrebuy/pierrebuy.com has to issue a refund back to customers' account.Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

(b) Damaged Products

Any items damaged on arrival can be returned to Pierrebuy/pierrebuy.com for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us atservice@pierrebuy.com, we will reply you as soon as possible.

(e) Cancellation

You can cancel your order before your item is shipped. Please contact us at service@pierrebuy.com when you want to cancel your order.

Thank you for submitting a review!

Good size, love the color!

I have been looking for a medium size tote to carry for everyday. This is the perfect size, and the security of the center zippered compartment is great for wallet and phone. It did have a funky smell at first, but I put some lavender essential oil on the shipping protector and after a couple of days it was fine. Love the Rose color, too!