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06Aug16 • Comments Off on self serve support, what I learned about using numbers in facebook’s hashtags

I support Open Library. We don’t offer a lot of support but we do offer some. If you don’t understand a thing, a person will help you with it. Nowadays most “free” products only offer self-serve help pages or forums…

I’ve been trying to have as much summer as is possible with a messed up ankle. I just got through driving a friend’s Mini Cooper across the country (see photos here) and am heading back to the east coast tomorrow.…

Been doing a lot of reading and not enough writing the past few weeks, getting taxes sorted, preparing for SXSW and doing some SOPA follow-up. Sarah Houghton has a great post about ebooks, the current situation with some publishers opting…

I had a busy week. It wrapped up in the lovely state of Maine where I got to talk about the digital divide and ebooks to a bunch of Maine librarians. The digital divide talk is probably one you’ve seen…

As you know, Vermont was hit hard by Hurricane Irene and a lot of resultant flooding. I am fine and my house is fine. I’m not sure what the library damage assessment is at this point but I’ve been hanging…