Payments for counselling through your online banking by e-transfer is simple. Send it right to my email address (dawncox@shaw.ca) from your online banking system with a password that you choose, then send the password and password hint to me by another communication method (text or email).

Session Fees:

My rates are in line with the established CCA and BCACC rates.

Fees are to be paid in full at the time of appointment. Receipts will be issued at the time of payment.

Counselling appointments are available Monday – Friday, day and evening. Please call to make an appointment time that is convenient for you. (250) 216-9422.

Other FAQ’s

Will my insurance plan cover counselling?

It depends on the insurance plan. Many work plans (called Employee Assistance Plans or EAP’s) cover Registered Clinical Counsellors but some do not. Your printed plan booklet or online info will tell you whether RCC’s are covered or you can call the plan’s 1-800 # and they will be able to tell you. Most plans will ask you to pay up front and then they will reimburse you as determined by your plan. I will issue a receipt upon payment, generally by email so you can print or upload the receipt if your insurance carrier asks for it. They usually suggest you keep your receipt for one year as they may ask for it at anytime within that year. Online insurance submissions are usually paid by direct deposit into your bank account within 1-10 days.

ICBC may cover counselling following an accident (depending on circumstances). Your adjuster or your lawyer will tell you specifically if you have been granted coverage for counselling. You will usually need to ask for this coverage specifically and have a referral from your General Practitioner Dr. stating they recommend counselling.

UVic Undergrad student health insurance covers counselling without requiring a doctor’s note (up to $700 worth per calendar year). The Master’s students plan covers counselling but a smaller amount. Clients have reported to me the amount is $300 per calendar year.

Getting started:

When you call I will be able to answer any questions you may have about the counselling process and how you can get started (250) 216-9422 or dawncox@shaw.ca .

Cancellation policy:

I ask that you cancel any appointment as soon as you are aware that it will not be needed so that the space can be filled by another client. If you give 24 hours notice of cancellation there will be no fee charged. If you give less than 24 hours notice a full session fee will be charged at my discretion. Missed appointments will be charged the full fee, also at my discretion.