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Thursday, October 1, 2015

Recognition of Superior Customer Service and Satisfaction Among Nation's Online Retailers

Quito, October 1st, 2015: Bizrate® Insights, a Connexity company and one of the largest sources of consumer-generated reviews of online retailers in the United States, this week announced that Ministry Ideaz was a winner in its 16th annual Bizrate Circle of Excellence Award today. The Award recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers.

The 2015 Bizrate Circle of Excellence Award was earned by only 187 online retailers, representing the top 4.6% of retailers in North America utilizing the Bizrate survey.

“Looking across the last 16 years of the Bizrate Circle of Excellence Award, we are finding that online retailers are trending toward higher and higher levels of customer satisfaction each year,” said Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. “We are proud to be in the position to honor these retailers that go above and beyond when considering the customer experience. Bizrate Circle of Excellence Award winners understand that dedication to good customer service every day and with every transaction translates to more customers, more loyal customers, and ultimately, increased sales.”

The Bizrate Circle of Excellence Award highlights retailers’ biggest successes and pain points in equal measure. In 2015, five of the seven Bizrate Circle of Excellence average scores increased over 2014, one remained unchanged year over year, and one, Customer Support, has decreased since 2014,” said Hayley A. Silver, Vice President of Bizrate Insights. “Customer Support, which is highly influential over customer loyalty, continues to be the most difficult attribute on which to delight customers.”

At Ministry Ideaz, we value the voice of the customer and have used and appreciated Bizrate Insights’ affordable access to it for over 7 years,” said Greg Holland. “We work hard to keep our customers happy and are incredibly proud of earning a Bizrate Circle of Excellence Award. We plan to showcase this Award to bring confidence to new shoppers and show them that customer service is high priority for Ministry Ideaz."

About Ministry Ideaz: A family-owned business based in Quito, Ecuador, Ministry Ideaz sells a variety of handcrafted ministry items for Jehovah’s Witnesses. The company was created as a producer of high-quality coverings for Bibles and other books and has since expanded to offer leather bags and cases, calendars, software, videos, and other educational materials. Ministry Ideaz also offers durable and attractive children’s products for pioneers-in-training. In addition to its headquarters staff in Ecuador, Ministry Ideaz relies on a part-time administrative team located variously in Canada, the United States, and Mexico. Since its establishment in 2002, the company has grown and expanded and today ships products to more than 180 countries around the world. The company maintains an unwavering commitment to customer service, offering a 100 percent, money-back guarantee on all products. In addition, Ministry Ideaz offers constant customer support through email, telephone, and online chat. Ministry Ideaz has won the Bizrate Circle of Excellence award on three different occasions.