Illustration & Design

Delivery & Returns

DELIVERY

All items will be dispatched within 3-5 working days of payment being received.

All items will be sent via Royal Mail signed delivery. If special delivery is required please let us know and we will do our best to assist where possible.

Please ensure the correct delivery address is provided. All incorrect addresses will result in your item being returned to us and you are liable to pay for postage.

RETURNS

If you are not satisfied with your product we are happy to offer a full refund or exchange- although we hope you will be!

If a refund or exchange is required then please let us know by email: hello@annaschmidt.co.uk

You must return the goods in their original condition within 7 working days of delivery and we will issue a refund to you within 30 days provided the goods are returned in a saleable condition.

Postage will be paid by you the customer on all returned goods. Please obtain proof of postage, as we cannot accept responsibility for items lost in transit.

TERMS OF SERVICE

Orders shall normally be accepted if the products that you order are available and your payment method is authorised for the transaction. Your card or Paypal account will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, you will be given a full refund.

Items that are in stock will be dispatched within 3-5 working days of payment being received. If there is a lead-time on a product we will let you know by email as soon as we can.

We take payment via Paypal as it is fast, safe and secure. If you don’t have a Paypal account you can still use a debit or credit card to pay for your item(s).

As soon as payment is received and your item(s) have been dispatched we will email you to confirm your purchase is on its way.

Please make sure you enter your address details carefully. Incorrect addresses will result in your item being returned to us and you are liable to pay for postage again.

Please note that the prices shown are exclusive of delivery and this is calculated once you add the product to your cart and enter your country. Any taxes outside of the UK are the responsibility of you the customer & not the responsibility of Anna Schmidt.

Prices and availability of item(s) and postage are subject to change without notice.

By entering the Anna Schmidt website you agree to abide by the Terms and Conditions of use.