Software License Compliance- Missing Total Install Count

I have recently installed IT Analytics and have been trying to use the cubes and some of the reports for Software Compliance. In the Software License Compliance cube, I've used the pivot table to try and create a report. I am able to pull in the Software Product Name and have pulled the 'Total Install Count'. 'Total License Count' and 'Compliance' totals to the report but there is no data showing up in the 'Total Install Count' column. In the activity center in the Software tab, the purchases and installs all show up. Under Home>Service & Asset Mgmt>Software Licensing, the installed totals show up. It's just in IT Analytics that it's not working.

For example, see the Adobe Acrobat Pro 7 screen-shots below.

This first image is from the activity center. You can see that we have 48 licenses and 18 installs.

Thanks Andy. I will sign up for the webcast and I did join the reporting group this afternoon as well. Thanks for the other links as well. We just did get this installed and working, at least for the most part, so I haven't had time to really dive into it yet. These resources will be a huge help. Thanks again.

OK, I was told that this is an issue with SP2. Apparently in SP2 they changed the table name or location of the installed details but did not make the change in IT Analytics. So, is there a way to edit the existing cubes to point to the correct spot? I have the custom cube tool but it doesn't look like that is going to work.

I found a missing part in your report, which is cost center percentage ownership. If a purchase is split to more than 1 cost centre, report shows incorrect results. Could you check if it is possible to implement, please? Or is there any similar report based on SW products (per cost centers), instead of licenses?

Please refer to ‘Software Product Licensing Compliance’ report from Reports --- Service and Asset Management --- Contract Management--- Software Licensing’ , which will give you similar output that you are looking from IT analytics cube.

there is a small bug in your report, as it does not reflect purchase cost ownership percentage and therefore totals are not correct in case of 1 purchase is split to more cost centers. Is it possible to reflect this in your report?