Dynamics 365 October 2018 release – many new features

What to expect from the Dynamics 365 October 2018 release is set out in a 250 plus page document. The coming October update includes more than a hundred incremental updates to: the core Dynamics, Sales, Marketing, Customer Service, Portals, Omni-channel Engagement Hub, Field Service, Project Service, Social Engagement, Finance and Operations, Talent, Retail, and Business Central products and services.

The new Dynamics 365 AI for Sales app, will help sales teams to use technologies, such as call sentiment analysis and warnings about deals being at risk, to take proactive actions. This app will be in public preview as of October 2018.

Expect to see a more tightly integrated Dynamics 365 with Microsoft Teams, SharePoint, LinkedIn, Microsoft Stream video platform, Azure, Azure IoT Central, Outlook together with relationship analytics and predictive lead scoring also in public preview as of October.

Microsoft continues to emphasize the applicability of its HoloLens augmented reality goggles with the company’s business applications. The October 2018 update will feautre integration with Remote Assist, Microsoft’s new hands-free video calling, and Microsoft Layout, which allows space planners to design their spaces.

The Common Data Service, which is part of its “Power Platform,” will also be updated with the October 2018 release.

Synergy is a well established, solution provider across the Middle East region.
Synergy has a strong presence in several key verticals; Manufacturing, Construction, Hospitality Insurance, Financial Services, Government. Media, Oil and Gas, Distribution.
Synergy is particularly well known as a Gold Partner of both Infor Sunsystems, and Microsoft Dynamics Ax and for its implementation expertise and exceptional support. It is based centrally in Dubai in the Karama district since it was registered in 1991, and occupies a 7,000 sq ft office with around 80 full time employees.