We will replace any items which are in some way defective in workmanship or materials. You may return it within 30 days of receiving it in its original packaging and condition for replacement. We cannot replace, exchange or refund any custom made orders. There is a 15% re-stocking fee on every return. Shipping is non-refundable.

PAYMENT

We accept cheques or money orders (from CANADA and the USA only)Made payable to: PENNY's of Thunder BayWe accept VISA, MasterCard and American ExpressA deposit of 50% is required on all custom ordersBalance is due immediately upon receiptA late charge of 2% per month, compounded is levied on all late payments

DELIVERY

All standard items in-stock are shipped immediately upon receipt of orderAll custom-made orders take from 4 to 8 weeksItems not in-stock will be sent as we receive them form our suppliers

DESIGN FEES

PENNY's of Thunder Bay will endeavour to avoid design fees as much as possible, Due to the type of article ordered, some items cannot have samples provided prior to ordering. When samples are able to be provided, the first sample will be provided at no cost to the customer providing the sample is returned to PENNY's of Thunder Bay.

Additional samples, should they be requested will be assessed a fee commensurate with the work involved to obtain same.

PENNY's of Thunder Bay sells wholesale, the prices quoted are wholesale, and are for mail order sales only.