I did not understand the part about a special tool online to remove my symantec product. I have tried out installing the chipset from the link that u provided me with. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} doesnt show upper filters or lower filters at all.

Ahhh, I understand now. Yes, thanks for reminding me. That is high on the list up there with a recommendation to try. I don't want to get your hopes up, but I would say there's a greater than 50% chance removing Norton/Symantec will help, especially considering other known reliable fixes have been exhausted.

You can use Google to search for your specific product's removal tool. For example: "Norton 360 Removal Tool" or "Norton Antivirus Removal Tool"

Download it. Then reboot the machine and while it is booting up, keep pressing F8 on the keyboard until the menu appears. Choose Safe Mode. Run the Removal Tool and reboot to normal mode Windows after completion and see if it helped at all.

Im not able to enter the safe mode by keying in F8. I kept pressing F8 for a number of times but it went straight to home screen. Is it necessary to remove this in safe mode? Or can it be done in the normal mode itself.

The other day I turned on my computer and my audio would not play. A small icon that resembles when the volume is muted is permanently displayed. When clicked, a window titled: "Playing Audio" opens and tries to troubleshoot the issue. It comes up with the following:
Problem found:
One or more...

As you can see I am having the problem of audio service not running. I have read a couple threads and tried to do the recovery but my control panel just freezes up. Please help with any further options.
Thanks

on my HP all-in-one computer, windows 8.1 was auto installed - the sound worked fine for a day, now it doesnt - also, i cant access the control panel - how can i fix this, and where can i get a free update or audio device?

So about a month ago my sound crashed and stopped working on my Advent netbook laptop.
There is a red X and if I click on the sound icon then the trouble shooter automatically starts and gives me the message 'one or more audio service isn't running.'
On other forums I have read that if you go...

My issue started a day or two ago when I installed a windows update. I go to watch something the next day, and no sound is coming from the computer. I double check the connections, update the drivers and still get nothing. I look around online and most people who have had similar issues had...

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