What do you like best?

Coupa's expense management interface is very intuitive and users can pick it up and understand how to submit an expense report without extensive complicated training.

What do you dislike?

In some areas on the administrative side, Coupa can be restrictive on how to configure rules or approvals. For example, logic for approval chains must follow conditions of all AND conditions or all OR conditions - you can not mix AND & OR conditions.

Recommendations to others considering the product

Coupa has room for improvement, but their latest releases show that they are heading in the right direction and getting better. The interface is intuitive, so it's really a good tool for end users. The tricky part is in the setup and administration. Make sure admins take a lot of training and know the system well!

What business problems are you solving with the product? What benefits have you realized?

Coupa has streamlined our corporate card expense reporting process as well as our reimbursement claims approvals. We have been able to integrate with our ERP system and really saved a lot of time in expense management.

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What do you like best?

I thoroughly enjoy the user friendly platform. Coupa is very versatile and easily understandable for a wide range of users.

What do you dislike?

I do not like how you have to click in and out of each document rather than have an arrow feature, which would bring you from one document to the next. It is also frustrating when approving expenses how the platform brings you back to the homepage every time you are finished reviewing a report.

Not a dislike, but it would be a very solid benefit if there was a scroll bar on the blue box that appears over long lists of coding. It is sometimes inconvenient when you have too many splits and it goes down further than your monitor can project.

Recommendations to others considering the product

Give it a shot and you wont be disappointed. If you implement the software yourself it will seem like a long process, but once you settle in to the features and get full compliance company wide, all of the busyness seems to simmer. Coupa alleviates minor issues and provides you with the time to resolve larger projects within an Accounting team. It generates more communication between departments, which provides more time to focus on the processing side instead worrying about the back and forth. Overall, this is a great platform and deserves recognition for how far it has come.

What business problems are you solving with the product? What benefits have you realized?

We are solving issues that we had previously such as policy requirements, as well as simply coding errors. Benefits to the program are visible through partnerships such as Egencia, which will allow our users to connect even more.

Response from Charlene Wang of Coupa

Thank you for your feedback. We strive to work with our customers to improve the product. If you have any specific suggestions, I want to hear from you. My email is charlene.wang@coupa.com - don't hesitate to reach out.

What do you like best?

I like how convenient it is email receipts to your Coupa wallet and then add to your report. The user interface is great how it straightforward and not cluttered. It's also useful to see the flow of where your expense report is after submitting it. You can see who needs to approve it and when you'll be reimbursed. Over the limit flags is also helpful.

What do you dislike?

Coding complex or long expense reports can be tedious. I wish there was a select function to apply the same coding to multiple line items. Also, we should be able to allow multiple approvers. Current manager may not always be the correct person to approve the expense report. If it could also autofill or suggest the reason that would be helpful too (esp if it's a recocurring expense)

What business problems are you solving with the product? What benefits have you realized?

We no longer have to file expense reports in cabinets and manually follow up with a paper expense report. We can easily send back the expense report with a reason (requesting more info) and continue to move on the next report. Anyone in accounting that has access can easily takeover for the person who handles expense report cause it all shared in one location and not on their desk.

What do you like best?

During the sales pitch they showed us nicely packaged demo and looks good on the outside but when you actually go for implementation you will relaize that most of the product features (OCR) is still immature and does not work at all as they promised. Application is very rigit and not flexible at all and if there are any company specific requirements, forget Coupa and looks for other alternatives

What do you dislike?

Does not support entire credit card transaction feed

Application is rigid and does not offer any flexibility.

They over promised when selling and under delivered

Customer support sucks and once you sign you are at their mercy

Recommendations to others considering the product

Do proper due deligence and validate every requirements during the demo

For credit card integrations they only map limited set of fields and their application is very rigid. They do not have any buffer columns if we need to map additional columns that are very key piece of information in your Business process

What business problems are you solving with the product? What benefits have you realized?

Our present system is very flexible and robust except for the user interface. Executive management whated a better user interface and mobile features. To satisfy this we have to make many more compromises and it is adding more work than we presently have on the AP department.

What do you like best?

Slick, modern User Interface provides a very good user experience on traditional computers (desktop/laptop). Tons of configuration and integration options. Mobile functionality is a big focus and continues to improve

What do you dislike?

Not quite as customizable as some other tools. There's no opportunity for the customer to build new functionality within Coupa. Mobile app has limitations and mobile browsers do not handle some funtionality well.

What business problems are you solving with the product? What benefits have you realized?

Expense management - moved from Excel/paper-based expense reports with manual approvals to (almost) paperless expense reporting with automated approval routing. Custom workflow allows us to catch exceptions before they slip through the cracks.

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