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Author: MacKenzie Lyons

Thanks to all of you for supporting us and remaining loyal to us during COVID-19. It’s been a number of weeks since we’ve given you an update so we thought we’d pass along our current status.

As an essential business, as defined at both the states and federal level, we are still open and operating, and, aside from suspending our Express Letter job type, there has been practically no negative impacts on our speed of service or quality.

I have to express our overwhelming appreciation to our team for reacting positively to a great many restrictions that we imposed on them, like canceling their free gym memberships, closing down our breakroom, getting rid of shared food, and breaking up comfortable workgroups by spreading workers around the clock. We have been blown away by our team’s flexibility and commitment to us and to you our customers.

Going forward, as the country attempts to get back to some level of normalcy we are working on our next phase of operating, taking into account both state and federal guidelines and recommendations. The Governor of Arizona recently announced that we are in Phase One of his reopening strategy. Group gatherings are to be limited to 10 or fewer people and social distancing is still to be observed. Phase Two is likely to occur at the end of the month if all state metrics are trending in the right direction.

In Phase One we will continue to practice social distancing, equipment, and workplace disinfecting and frequent hand washings. Our breakroom and common areas will remain closed and essential employees are encouraged to wear masks. Non-essential employees will continue to work from home and meetings will be handled via conference calls, zoom meetings, and the like.

When the Governor declares Phase Two, we will cautiously work to remove some obstacles to productivity all the while continuing to embrace appropriate methods of cleaning and disinfecting. In Phase Two we anticipate reintroducing non-essential employees into the building in a limited capacity and may receive an occasional prospective client for a company tour.

Keep in mind we remain highly vigilant for the health and safety of our employees, customers, and those in our community and will always choose safety over convenience or profit. This period calls for fluid decision making that is the best interest of all. All that to say, our plans may change but know that we are striving to be the best possible us, so we can do our best for you. Thank you one and all!

LetterStream is paying very close attention to the Coronavirus situation and is meeting and taking new actions daily.

At this point, we are still fully operational but we are reducing the number of active employees working at peak times in order to increase “social distancing” for our team. And while we expect minimal impact, we do know that the amount of mail we can get out the door the “same day” it arrives is likely to be diminished.

Keep in mind that FedEx, Certified Mail, and Expedited mail will have the same priority as always and we believe we will continue to hit those targets. The change will be in USPS First-class, NonProfit and Standard/Marketing Mail where customers may be accustomed to loading a job at 3pm and seeing it mail the same day, without paying for expedited service. We foresee this being the most impacted and highly unlikely for weeks ahead.

Here are some things you can do to help us stay in step with you about your mailing projects. If you need the mail delivered quickly, we highly recommend our FedEx overnight and 3-Day options. If you absolutely need your mail processed quickly by LetterStream, pay to have your job expedited through rush or expedited services in the shopping cart. If you just wish your mail would go out faster, I’d recommend trying to load your jobs earlier in the day. Lastly, please anticipate that delays are going to be occurring all around us and all around you. Please work on plans to compensate for the new normal so that your mailings will go out as needed.

As always, if you have any questions you can contact our awesome Customer Service team, all of whom are working remotely. Also, our website provides a lot of good help, solutions, and information via the Help button floating in the lower right corner of the screen.

Thank you for your business, for your frequent kind words and for trusting us with your critical mail. Stay well and hunker down.

Given today’s headlines it might sound treacherous to drive to Mexico; but how much more so, to make it a thousand-mile road trip through the country. And let’s add a twist of only traveling on unpaved and primitive roads.

Well, Dennis our Technical Services Manager is doing just that this weekend. But because Dennis loves a good challenge, he’s making the trip in a Volkswagen bug.

Dennis is racing in the 2019 Baja 1000, a grueling 1000 mile non-stop road race on nearly impassible roads in a car that’s over 50 years old and has a fraction of the horsepower of any modern car.

There are two things you should know about Dennis. First, he can fix anything (which LetterStream really benefits from and I’m sure his race team does too) and second he has a heart the size of the entire Baja Peninsula. Dennis has joined up with another Dennis, Hollenbeck, and his team to race Class 11 car 1121 through a brutalizing 1000 miles of dust and boulders. But car 1121 isn’t just a race car, it is owned and operated as an extension and fundraising arm of Real Life Ministries an organization that serves the less fortunate ones in Mexico.

So not only does Dennis get the joys of fixing even more things this weekend, he also gets the greater joy of participating in a journey to uplift the downtrodden and help shed light on a ministry seeking to do the same thing.

Dennis, we’ll be watching and cheering as you pound the rocky terrain of Baja Mexico and seek to make the world a little better for those around you.

Check out the following related websites:

Real Life Ministries. https://reallifeministries.org/ “committed to serving the less fortunate, tending to the sick, and providing shelter for the homeless. 365 days a year, 24 hours a day.”

Class 11 Car 1121. http://www.teamh12one.com/ “We are about Running the Race as it describes in Hebrews 12:one , “Therefore, since we are surrounded by such a great cloud of witnesses, let us … run with perseverance the race marked out for us”.”

The Baja team fought a brutal battle, enduring one of the most difficult courses in the 52 years of the Baja 1000 history. And congrats to the team, for taking First Place in the group of Class 11 cars. How amazing, to punish the car and driver for over 36 hours of non-stop CARnage and still drive across the finish line. Great job team!

A quick update on the water drive for Phoenix Rescue Mission.Brown Community Management (https://www.brownmanagement.com/) invited us to participate with them again this year to help the Mission replenish their water supply of bottled water for needy and homeless individuals. And we gladly joined them again.The Phoenix Rescue Mission is committed to reducing hunger and homelessness throughout Maricopa County. Their annual fall water drive replenishes their inventories as they work to prevent heat-related deaths in the valley. The water drive is called Code Red (https://phoenixrescue mission.org/codered) and we certainly encourage you to get your company involved in assisting in this event or finding others as a great way to give back.
We’d like to thank Brown Community Management for inviting us to participate. And a big thanks to OPACS (OPACS.com) who provided a box truck with a lift gate and a pallet of water to make this a record year for Brown and LetterStream in our contributions. But the biggest thanks goes to the LetterStream employees who grabbed a pallet, a case or just a bottle and dropped it off selflessly for the benefit of those less fortunate. Our LetterStream team donated 7,800 bottles of water.
Our next event is our annual Toys for Tots toy drive. If you are inclined, stop by and drop off an unwrapped toy if you are in the area. Or better yet, find a way to bring your organization together and share in the joys of giving through an event that you organize.

A quick but heartfelt thank you to all our customers, employees (present and past), vendors and encouragers who have cheered us on in some way over the years.

We say a big Thank You! October 2019 is LetterStream’s sweet 16th birthday.

It has been fun to serve all those who enjoy our service these many years. And one fun fact… as nearly 25 new users discover and sign up for our services each day now (including LetterStream.com, OnlineCertifiedMail.com, and MailMyLetter.com), to send one letter or 10s of thousands, we signed up our 16,000th user this month too!

On October 9th the United States Postal Service (USPS) filed their proposed price changes with the Postal Regulatory Commission (PRC). These proposed rates are set to take place at midnight on January 26, 2020.

The best news is that First-Class rates are staying pretty much the same. A First-Class stamp will continue to be only 55 cents.

Like clockwork, extra services are increasing in the Certified Mail fees area, with Certified Mail base fees going up a nickel.

And with each proposed rate increase, there is always a twist of some sort. This year, USPS is separating out extra ounces of flats from extra ounces of letters. These two have historically been tied at the hip with “extra ounces” simply being the same rate for any type of First-Class letter regardless of size. Now, any First-Class letter with physical dimensions larger than 11 ½ inches by 6 1/8 inches (11.5” X 6.125”), known as a Large Envelope, or Flat will see a $0.20 per additional ounce.

Here’s the list of items unchanged by the 2020 rates:

First-Class stamps staying at $0.55

First-Class Postcard Rate staying at $0.35

Extra Ounces staying at $0.15 (for letters, not flats)

Flat base rate staying at $1.00

And some items that are experiencing an increase, such as:

International Rates going up from $1.15 to $1.20

Certified Mail going up from $3.40 to $3.55

Return Receipt going up from $2.80 to $2.85

Electronic Return Receipt going up from $1.60 to $1.70

Registered Mail going up from $12.40 to $12.60

Flats Extra Ounces going up from $0.15 to $0.20

Sorry, this year we didn’t find any fees that went down for the products that we offer.

For the complete list of 2020 rate changes, click here and download the data files from the USPS website. Keep in mind, the Notice 123 for 2020 is still in review by the RPC and subject to change, but the USPS generally gets the rates they ask for.

We should remind you that LetterStream seldom ever raises our base rates, instead, we just increase prices by the amount of the USPS rate increase so you can expect the same this year as well. LetterStream will be implementing these changes on January 24th, 2020 by 5 PM, so plan ahead and get your jobs in our system before the 24th to get the past prices.

No tricks here, we are giving you a treat this Halloween season.
For the month of October, we will be offering 20% off all Orange 8 ½ X 11 paper and Orange Express Postcards.
You have a business to run and customers to keep happy, so we want to help you! For your festive holiday letters and notes look no further than LetterStream. For your fast mailing and printing needs, we’ll get the job done. Don’t wait until it’s too late and all the candy is gone, let us help you this Halloween season.

Come say Hi, and meet some of our LetterStream team. There are many ways that you can meet us, but in this case, all you have to do is stop by our booth. Were talking about the Las Vegas Debt Connection Symposium and Expo being hosted at the Red Rock Hotel, September 10th-12th, 2019. Our booth at this Expo will be stocked with our fantastic and passionate staff.

This Expo will be “focusing on networking and connection with clients, service providers, product suppliers, agencies, and attorneys- at a whole new level… This symposium and Expo’s concept is to have an opportunity to meet peers and other industry professionals, as well as finding new products and services that might make your job easier, better, more efficient, more productive, etc.” (DCSE)

LetterStream is going to have staff on hand to explain why outsourcing print and mail projects makes the most sense, as well as showing how mail managers can get their important mailings out the door in as little as two minutes. We’re sure there will be many questions about how Certified Mail can be sent and tracked online without ever going to the post office, and will be more than happy to answer every last one of them.

Please stop in and see us about your first-class mailing, statement mailing, payment coupon booklet printing, FedEx letters, annual meeting notice, postcards, certified mail, and any other mailing projects that you might need for a better solution.

Be sure to stop by booth #202, and say hello. We will be awaiting your arrival. See you soon!