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Skytrax Award

World Airlines Awards 2016

Austrian Airlines has once again been named as one of the leading European airlines at the 2016-edition of the annual Skytrax World Airline Awards.

Austrian Airlines won the prestigious Best Airline Staff in Europe award for a third time in a row. The category Best Airline Staff Service in Europe represents both the performance of our cabin crew as well as our airport personnel.

Also, Austrian Airlines was awarded a great 3rd place in the Best Business Class Airline Catering (Worldwide) category.

Austrian Airlines Rankings in the World Airline Awards 2016

Award Category

Austrian Airlines Ranking

Best Airline Staff Service Europe

1.

Best Business Class Airline Catering Worldwide

3.

Best Airlines in Europe

5.

Best Airlines in Western Europe

4.

Best Economy Class Airline Catering Worldwide

10.

World Airlines Awards 2015

Austrian Airlines has been named as one of world’s top airlines for another year in the renowned Skytrax World Airline Awards 2015.

Austrian Airlines has been awarded for Best Airline Staff Service in Europe and World's Best Business Class Onboard Catering, presented by Skytrax at the 2015 World Airlines Awards, one of the most prestigious customer surveys in the world. The category Best Airline Staff Service in Europe represents both the performance of our cabin crew as well as our airport personnel.

World Airlines Awards 2014

Austrian Airlines has been awarded for Best Airline Staff Service in Europe, presented by Skytrax at the 2014 World Airlines Awards, one of the most prestigious customer surveys in the world.

The category represents both the performance of our cabin crew as well as our airport personnel.

Austrian Airlines Rankings in the World Airline Awards 2014

Award Category

Austrian Airlines Ranking

Best Airline Staff Service in Europe

1.

Best Airline Western Europe

4.

Best Business Class Airlines Catering

5.

Best Airlines Europe

5.

World's Best Business Class Airline Seat

6.

The Best Airline Cabin Cleanliness

10.

About World Airline Survey

The World Airline Survey is conducted by Skytrax, an UK based aviation research organisation established in 1989. The survey is held in high esteem for its clarity of survey process and rigorously applied rules of complete independence. No outside sponsorship, advertising, payment or external influence is applied to any part of the survey, making it a most respected global airline passenger study.

The survey operated online between September 2014 and May 2015, during which time 18.89 million customer surveys were completed, across a range of survey topics, resulting in the awards for Airline of the Year, together with regional and category Best Airline Awards, across different survey form entry options. The survey covers both full-service and low-cost airlines.

More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.

The World Airline Survey is based on measuring customer satisfaction for the passenger experience, across both airport and onboard environments - including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflights entertainment, staff service and associated travel items.