Care, Listen, Connect
A new Out of Hour’s service to support adults within Glasgow City, experiencing emotional dist...

Care, Listen, Connect

A new Out of Hour’s service to support adults within Glasgow City, experiencing emotional distress is available from Monday 25th May 2020.

The service is available to adults 18 and over, who at the time of their distress are currently within the geographical area of Glasgow City Health and Social Care Partnership and involved with services or one of the referral agencies.

The Compassionate Distress Response Service (CDRS) will support people who do not require a medical or specialist psychiatric assessment in their period of emotional distress.

The service is available seven days a week from 5pm to 2am in the morning and is provided for Glasgow City Health and Social Care Partnership (GCHSCP) by Glasgow Association for Mental Health (GAMH).

Referrals will be accepted from the following services:

Mental Health Assessment Units

Out of Hours CPNs

Police Scotland

British Transport Police

Scottish Ambulance Service

GP Out of Hours

NHS 24

NHS GG&C Emergency Departments within the Queen Elizabeth University Hospital, Glasgow Royal Infirmary and the

In light of the current Pandemic the service is offering telephone support only at this point as this can be provided within the safe restriction guidance of the current COVID-19 crisis. When able to we will add face to face and outreach support.

Our team of Distress Response Workers and Coordinators will provide a listening ear to those referred into the service and support them to develop a plan of action to help alleviate their feelings of distress.

We will provide onward referral where required and if agreed with the individual we will follow up with a telephone call the next day. Case files will remain open for a month or longer depending on individual circumstances.

First Responders will have determined that the person in distress does not require a clinical, medical or mental health response. All individuals must be able to consent to and have capacity to engage with the service.

More information is available in the CDRS Leaflet (PDF), or from Fiona McMahon, Service Improvement Manager, Glasgow City HSCP, Adult Services.

COVID-19 Staff Support Line for all Health and Social Care Staff
This confidential Staff Support line has been devel...

COVID-19 Staff Support Line for all Health and Social Care Staff

This confidential Staff Support line has been developed to respond to the emotional needs of staff at this time. It is available to all health and social care staff across Greater Glasgow and Clyde.

The line is staffed by Clinical Psychologists and Psychological Therapists offering emotional and psychological support. They particularly recognise that it is okay not to feel okay at this time. Worry, stress, anger and/or sadness are all to be expected.

Call: 0141 303 8968Lines are open Monday to Friday, 8am - 6pm.

Acute Psychology Staff Support Service (APSSS)

For hospital-based staff wishing to access psychological first aid as a result of their challenging work circumstances, APSSS have developed an online provision using Attend Anywhere Technology.

The service provides a 30-minute telephone or video-based session (accessible via most smartphones, tablets and computers with a webcam & mic), delivered by qualified Clinical Psychologists who work routinely in Acute settings.

The sessions will promote staff skills in self-care, maintaining resilience, positive coping and encouraging existing good practice; as we appreciate many staff members/MDTs may already have in place helpful processes for support, which may only need to be reinforced or supplemented during this time.

To book sessions, call: 0141 277 7623. Lines are open between 8am – 5pm (Out-with these times staff can leave an answer machine message requesting an appointment)

Sessions will be offered between the hours of 7am - 10pm weekdays and there will be some availability for weekend sessions.

Mindfulness

National resources for staff, carers, volunteers and their families

A new national digital wellbeing hub has been created to enable staff, carers, volunteers and their families to access relevant support when they need it, and provides a range of self-care and wellbeing resources designed to aid resilience as the whole workforce responds to the impact of COVID-19.

Occupational Health Counselling Service

The Occupational Health service is providing support for staff who have any queries about their physical and mental health in relation to their fitness to work. The Occupational Health counsellors are supporting staff that would benefit from a ‘listening ear’ interaction.

As we all follow Government advice to limit our social activities, we can continue being physically active. If you ar...

As we all follow Government advice to limit our social activities, we can continue being physically active. If you are well, a daily routine which includes physical activity can help you feel less anxious and help you sleep better.

If you are unwell, use all your energy to get better and don’t try to do too much. When you’re getting better, return to your normal activities gradually.

Get outside

Being outside in the fresh air and green space can help reduce stress and make us feel better. Unless you are self-isolating, you can walk, jog, run or cycle outside on your own, as long as you keep 2 metres (three paces) away from other people.

Walking is a great simple form of physical activity. Tracking your steps with a pedometer, a fitness tracker or a phone app is can help you keep you motivated to stay active.

World Walking – Download the free app or visit the website and try to virtually walk your way around a number of routes from across the world

For older adults, including those that would normally be participating in NHSGGC’s Vitality programme or Paths for All’s Strength and Balance classes, we have strength and balance home based video’s delivered by our NHSGGC physiotherapists Nic and Julie.

Skin health advice during COVID-19 pandemic
To help reduce the transmission of COVID-19 everyone is being asked to p...

Skin health advice during COVID-19 pandemic

To help reduce the transmission of COVID-19 everyone is being asked to perform hand hygiene more frequently. There is also an increased requirement for wearing PPE including gloves and face masks.

As a consequence of this there may be an increased risk of skin issues including dry, red, itchy or cracked skin. This may be a new problem for staff during the current circumstances or may be an exacerbation of pre-existing skin conditions.

Good skin care is of the utmost importance to minimise the potential for breaks in the integrity of skin that may have implications for infection control and your ability to perform your role.

There are some simple precautions which can be taken to help to improve/maintain the integrity of our skin and reduce the risk of developing skin problems.

Hand Hygiene

Should be performed with soap and water or when hands are not visibly soiled with an alcohol based hand rub.

When hands are not visibly soiled it is recommended to use an alcohol based hand rub. Hand rubbing should be performed until the hands are dry, typically for a minimum of 20-30 seconds.

Advice and Treatment

We recommend staff seek advice as soon as possible if they develop a skin problem.

During the current circumstances the NHSGGC Dermatology service is offering an additional advice and Support to staff to help treat and protect their skin. Staff can directly access this specialist service in the following ways

Staff R&R Hubs are opening at the campuses of Queen Elizabeth University Hospital, Glasgow Royal Infirmary, Royal...

Staff R&R Hubs are opening at the campuses of Queen Elizabeth University Hospital, Glasgow Royal Infirmary, Royal Alexandra Hospital and Inverclyde Royal Hospital. Additional Hubs are being planned for Gartnavel General Hospital and Vale of Leven Hospital.

The aim in creating these Hubs is to give members of staff the space to relax and recuperate away from their clinical work environments. We are drawing upon emerging learning from China where hospital clinicians working directly with the impact of COVID-19 have been benefiting significantly from relaxation and recuperation facilities which support them to cope better with the significant extra demands being placed on them and enables mental and physical recovery for their next shift, as well asidentifying those needing signposting to further help.

Each Hub will have different spaces:

Café Spacefor eating and drinking

Active Space with games

Quiet Spacefor Relax/Reflection

The Hubs will be open to all members of staff 24 hours a day. Spaces will be large enough to accommodate social distancing of users.