In the world of quality, there are three great contributors that helped revolutionize and evolve the quality movement. These three gentlemen were W. Edwards Deming, Joseph Juran, and Philip Bayard Crosby. All three of them concentrated on quality in the manufacturing and industrial businesses, yet each of their philosophies are dissimilar. Their contributions to the quality movement can also be applied to other business sectors, such as the information technology field. In order to discuss quality, we will need to explore each of their philosophies and how they relate to one another and additionally, how they contrast with one another. While there are indeed three great contributors, this paper will focus primarily on Philip B. Crosby's philosophies, and thus, be biased towards him. Quality Defined

One of the contributors, Joseph Juran, wrote a publication called Quality Control Handbook. Juran's definition of quality is “fitness for purpose” (Juran, 2010). Fit for purpose means every service and/or...

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