Services

Strategy & Planning

To kick start your business, you need a great plan for your brand. Getting to your clients is not always an easy task, but luckily we have found an effective way to grab their interest: we speak their language.

Service Overview

We can devise comprehensive brand strategies to propel your business ahead of your competitors by being in your audience’s shoes. We know exactly how, where and when to deliver unique attention-grabbing brand messages, which are tailored for your company.

Being a full on digital agency we can also provide fantastic e-marketing campaigns and social media strategies, which are directly aimed at your target audience and potential customers. This means your precious capital is not wasted on pointless advertising but rather used in ways that will maximize your return on investment.

We do much more than just planning: we provide you with a vision of future growth for your company and our mission is to smoothly get you there.

Why choose us

7 Compelling reasons why you should hire us as your digital marketing agency.

Your marketing stays unaffected by staff issues

Your marketing is handled by a team of experts

You get the best ROI for your marketing

You get the benefit of objective analysis

Your marketing strategies are constantly optimized and improved

You get the advantage of the best available technology

You get the benefit of our specialization

Popular Questions

What sorts of businesses do we work with?

We have experience with and work with businesses of all sizes, from local companies and start-ups to national and multinational brands. We have experience of working with companies in all sorts of sectors, from Hotels and software companies to local plumbers and photographers.

How much do we charge?

All our projects are completely bespoke, so it is difficult to give exact figures. At the moment we work with companies who have budgets ranging from a few hundred pounds per month to a few thousand. Rather than having a minimum amount, we adjust our strategies, volume of work and timescales based on the available budget.

We can also adjust the approach we take depending on how much involvement our clients have. If you are happy to implement suggestions yourself (after a proper explanation), it will reduce the overall project cost.

Furthermore, if you have a service we may have use for, we are happy to trade skills if possible.

How we will report and how you will know what we'll be working on?

At 31, we like to keep our clients up-to-date. We send monthly reports outlining performance, as well as work completed and upcoming work. In addition, we will also show you how to use Analytics and set up appropriate dashboards so you can keep track of performance yourselves.

We also provide action lists detailing all the areas we believe need working on, with appropriate due dates.

If that isn’t enough, we also will be in regular contact and if possible will spend time in your office working alongside you.

Do we have minimum lengths contracts?

While we do use contracts and we like to have long-term projects in place, we are happy to work on short-term or even rolling monthly contracts. We generally prefer to have longer agreements in place, as it helps us with long-term planning for both our projects (we can use tactics that may take a couple of months to implement, but will give much better results), as well as making sure we always have enough staff to cover all our clients effectively.

What are our payment terms?

In most cases, we invoice on a monthly basis with 30-day payment terms. For certain projects we may require a proportion of the payment upfront or for it to be fully covered by the clients; for example, building new sites and payment for PPC spend.

We always agree payment in advance of a project being started, and any changes in budget will be fully communicated and agreed in writing in advance.

How long will it take to see results?

This is another tough question, as all projects are different and timescales may often be out of our control (for example, a client’s developer may have no time to work on our recommendations). Our stock answer is that within the first 60 days from the start of the projects, most, if not all, clients will have seen a noticeable improvement.

At 31, we always like to sort at least some quick win items first so that the project starts to pay for itself almost immediately, so most clients start to results quicker than that.