DIRECTV Technical Forums: Message List - Customer Service/ Technical Supporthttp://forums.directv.com/community/directv_on_demand?view=discussions
Most recent forum messagesenTue, 29 Oct 2013 20:50:32 GMTJive Engage 6.0.2.0 (http://jivesoftware.com/products/)2013-10-29T20:50:32ZenRe: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267635?tstart=0#11267635
<!-- [DocumentBodyStart:0bb8f54d-a277-407c-8d9e-6f03a061c5ea] --><div class="jive-rendered-content"><p>The reason why they can't let you get it at a local retailer is because local retailers are technically 3rd Party companies, not directly DTV. It's like if you've ever seen sprint stores around town, but they're only to pay your bill or set up new service, not for repairs. (at least how it is in my town) Pretty silly, but unfortunately, that's how it is.</p></div><!-- [DocumentBodyEnd:0bb8f54d-a277-407c-8d9e-6f03a061c5ea] --><img src='/beacon?t=1438554438504' />Tue, 29 Oct 2013 20:50:32 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267635?tstart=0#112676352013-10-29T20:50:32Z1 year 9 months ago0Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267422?tstart=0#11267422
<!-- [DocumentBodyStart:ba76283c-6c69-4173-bf49-2815825b60e3] --><div class="jive-rendered-content"><p>Hey wvranich, Have you tried to put and Ethernet cable from the Genie to your modem. It seems that all Genies seem to lose the WiFi stream from time to time so it best to hook it up straight to it. You can also put an RG6 cable to the room where the Modem is and add a Broadband Deca to the system. Both of these ways will help keep you connected to the internet. Hope this help you out.&nbsp; </p></div><!-- [DocumentBodyEnd:ba76283c-6c69-4173-bf49-2815825b60e3] -->Sat, 26 Oct 2013 21:56:19 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267422?tstart=0#112674222013-10-26T21:56:19Z1 year 9 months ago0Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267343?tstart=0#11267343
<!-- [DocumentBodyStart:d7e247a0-675b-4920-aa32-26f9de91505f] --><div class="jive-rendered-content"><p>I wasn't ever really arguing the policy, I was merely offering my opinion as to how it <em>should</em> be.&nbsp; <span alt="Happy" class="emoticon-inline emoticon_happy" style="height:16px;width:16px;"></span></p></div><!-- [DocumentBodyEnd:d7e247a0-675b-4920-aa32-26f9de91505f] -->Fri, 25 Oct 2013 23:44:16 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267343?tstart=0#112673432013-10-25T23:44:16Z1 year 9 months ago10Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267347?tstart=0#11267347
<!-- [DocumentBodyStart:b956ef46-216c-438a-939c-b66fba95a009] --><div class="jive-rendered-content"><p>We all understand that you do not like the policy (lots of folks share your view) of Directv charging postage to ship a defective component but the flat fact is that's the way they've set up their business and if you wish to deal with them you're stuck with their policies.&nbsp; You're right that arguing the point doesn't accomplish anything.</p></div><!-- [DocumentBodyEnd:b956ef46-216c-438a-939c-b66fba95a009] -->Fri, 25 Oct 2013 16:39:01 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267347?tstart=0#112673472013-10-25T16:39:01Z1 year 9 months ago20Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267310?tstart=0#11267310
<!-- [DocumentBodyStart:e68ec172-b605-417e-b233-54f7c65b2aba] --><div class="jive-rendered-content"><p>Are you just here to argue... or do you have something constructive to add to the conversation?</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>No, by the way, towing in that scenario would be up to the rental car company. WHY? Because, again, it's a "no user fault mechanical issue". </p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Any other unintelligent thoughts you'd like to share before I get back to work?</p></div><!-- [DocumentBodyEnd:e68ec172-b605-417e-b233-54f7c65b2aba] -->Fri, 25 Oct 2013 14:11:30 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267310?tstart=0#112673102013-10-25T14:11:30Z1 year 9 months ago30Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267327?tstart=0#11267327
<!-- [DocumentBodyStart:866cfca8-d769-4b3e-a968-3fd778853dcf] --><div class="jive-rendered-content"><p>Towing would be covered by your own insurance, if you have any</p></div><!-- [DocumentBodyEnd:866cfca8-d769-4b3e-a968-3fd778853dcf] -->Fri, 25 Oct 2013 14:04:56 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267327?tstart=0#112673272013-10-25T14:04:56Z1 year 9 months ago40Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267308?tstart=0#11267308
<!-- [DocumentBodyStart:476403ac-f47c-4470-ae0d-8e003a0aa24c] --><div class="jive-rendered-content"><p>Umm... no, genius, re-read that. </p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>My analogy was to that of a 'no user fault' mechanical issue. What you posted is in reference to accident/damage.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>I didn't say "should the renter have to pay for the repair of the vehicle", (which in my 'what if' scenario, they shouldn't) I said, "should you have to pay to have it towed back to the rental lot?"</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Do you see where I'm going with this? The "towing" is an analogy to the "shipping".</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>And, my point still is, if their equipment is defective, I shouldn't have to pay ANY cost to have it replaced, which includes the shipping.</p></div><!-- [DocumentBodyEnd:476403ac-f47c-4470-ae0d-8e003a0aa24c] -->Fri, 25 Oct 2013 14:01:08 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267308?tstart=0#112673082013-10-25T14:01:08Z1 year 9 months ago50Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267326?tstart=0#11267326
<!-- [DocumentBodyStart:adfe7400-c41f-409c-bc03-f55dab4497ac] --><div class="jive-rendered-content"><p>DirecTV does not charge to replace the receiver.&nbsp; however as I said, you do pay to have it shipped to you, or you can pick it up and DirecTV headquarters.&nbsp; </p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>as far as you analogy is concerned, unless you buy additional insurance, you are in hook for any repairs.&nbsp; same as DirecTV.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>Here is an excerpt from Avis car rental agreement </p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p class="p1">First, contact the police (911). Always <a class="jive-link-external-small" href="http://www.avis.com/car-rental/docs/global/en/accident_en.pdf">complete an Avis Accident/Incident Report</a> when the car has been involved in an accident or damaged. Contact Avis Roadside Assist at 800-354-2847. Then contact your personal auto insurance company and establish a claim for damage. If you are renting with a major credit card, you may want to contact their customer service department to determine if coverage is afforded through their collision program. You do not need to wait to receive our claim documents to report your claim to your personal insurance company and/or Credit Card Company.</p><p class="p2" style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p class="p1"><span style="text-decoration: underline;"><strong>The renter is responsible for any and all loss of or damage to the car resulting from any cause including but not limited to collision, rollover, theft, tire damage and vandalism, medical condition, flood, fire, hail or other acts of Nature.</strong></span> If you have accepted the Avis <a class="jive-link-external-small" href="http://www.avis.com/car-rental/content/render-faq.ac#Loss%20Damage%20Waiver">LDW coverage</a> and there is no breach of contract violation, you will not be responsible for the damages.</p><p class="p1" style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p class="p1"><a class="jive-link-external-small" href="http://www.avis.com/car-rental/content/render-faq.ac">http://www.avis.com/car-rental/content/render-faq.ac</a></p></div><!-- [DocumentBodyEnd:adfe7400-c41f-409c-bc03-f55dab4497ac] -->Fri, 25 Oct 2013 13:45:56 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267326?tstart=0#112673262013-10-25T13:45:56Z1 year 9 months ago60Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267306?tstart=0#11267306
<!-- [DocumentBodyStart:9d0b84fe-171d-48c6-8778-5423b0fcdac3] --><div class="jive-rendered-content"><p>When I pay what I pay for monthly service from a company like DirecTV, and their equipment is defective, through no fault of my own, what's convenient is having the company stand by their product and replace it at no cost to me...</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>DirecTV has plenty of retailers around, so there's no reason why they can't have a retailer supply a customer with new equipment and then ship a replacement to the retailer.</p><p style="min-height: 8pt; height: 8pt; padding: 0px;">&nbsp;</p><p>It's like renting a car for a weekend, driving 200 miles from home, stopping for gas, and when you put the key back in you realize the ignition has failed and it won't turn over. Should you have to pay to have it towed back to the rental lot? No.</p></div><!-- [DocumentBodyEnd:9d0b84fe-171d-48c6-8778-5423b0fcdac3] -->Fri, 25 Oct 2013 13:33:03 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267306?tstart=0#112673062013-10-25T13:33:03Z1 year 9 months ago70Re: Customer Service/ Technical Supporthttp://forums.directv.com/message/11267320?tstart=0#11267320
<!-- [DocumentBodyStart:26c9d0d8-ff01-4fef-8e80-87956a37b3df] --><div class="jive-rendered-content"><p>not sure where you are located, but you are more than welcome to drive or fly to DirecTV headquarters and pick it up,&nbsp; or just pay to have it shipped to you. which ever is more convenient for you.</p></div><!-- [DocumentBodyEnd:26c9d0d8-ff01-4fef-8e80-87956a37b3df] -->Fri, 25 Oct 2013 12:34:45 GMTdirectv-admin@forums.directv.comhttp://forums.directv.com/message/11267320?tstart=0#112673202013-10-25T12:34:45Z1 year 9 months ago80