FOR IMMEDIATE RELEASE

Police Using Survey to Gauge Customer Service

COLUMBIA, MO (June 24, 2011) -

Police Using Survey to Gauge Customer Service

As part of a pilot program by the city of Columbia to gather feedback from citizen’s on their experience dealing with city employees, the Columbia Police Department is handing out survey cards to all citizens who have contact with department personnel.

The business card contains information about the survey website and a password that is used to complete the survey. Participants have the opportunity to leave contact information so they can be further asked about their experience, but it is not required to complete the survey.

The department is asking the community to participate so that we have the opportunity to identify both positive and negative customer service issues. This survey tool provides a unique opportunity for the department to receive direct feedback from our customers, the citizens of Columbia, about the level of service we are providing and opportunities to improve.