topic Re: Bose NC Headphones 700 - Unable to connect to Bose Music app in Around & On-Ear Headphoneshttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219432#M42497
<P>Thank you!&nbsp; This worked for me on Android (Pixel 3XL).&nbsp; I could not get the app to find the headphones and had tried everything that was mentioned.&nbsp; This worked.&nbsp; Go to Settings&gt;Apps and Notifications&gt;Bose Music&gt;Permissions&gt;Location and turn it on.&nbsp; I had also given permission when installing the app but it was not on.&nbsp; Giving the app location permission immediately let me connect through the app and everything is working fine.</P>Tue, 09 Jul 2019 15:55:33 GMTAdamN72019-07-09T15:55:33ZBose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217551#M41825
<P>I received my Headphones yesterday but I struggling to get it to connect to Bose Musice App. Its able to find the product; asks for Accessory then spins and says Connection failed.</P><P>&nbsp;</P><P>I am able to use the headphone with my iphone and mac but doesnt work with Music App.&nbsp;</P><P>&nbsp;</P><P>Any suggestions.&nbsp;</P>Tue, 02 Jul 2019 15:26:29 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217551#M41825Yashwant2019-07-02T15:26:29ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217581#M41833
<P>I too have the same issue.</P>Tue, 02 Jul 2019 17:03:04 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217581#M41833raja.mahadasu@gmail.com2019-07-02T17:03:04ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217584#M41835
<P>Me too. I've even tried uninstalling and reinstalling the app, removing the 700's from my product list, forgetting Bluetooth, then reinstalling everything. It appears to add my 700's back just fine, I was able install firmware update, but when that finished it "loses connection" and then I'm not able to connect to the app again. Just says "failed- try again'</P><P>&nbsp;</P><P>I hope someone from tech support can weigh in.</P>Tue, 02 Jul 2019 17:08:48 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217584#M41835mreloc2019-07-02T17:08:48ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217634#M41862
<P>Ok found the solution.</P><P>&nbsp;</P><UL><LI>Remove/Unpair your headphone from all devices&nbsp;</LI><LI>Clear your pair list. Long press of the Bluetooth/Power icon omn headset.</LI><LI>Open Music app and start headset. Select the product and choose your headphone&nbsp;</LI></UL>Tue, 02 Jul 2019 18:35:14 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217634#M41862Yashwant2019-07-02T18:35:14ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217668#M41881
<P>it worked</P>Tue, 02 Jul 2019 19:48:00 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217668#M41881raja.mahadasu@gmail.com2019-07-02T19:48:00ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217672#M41883
<P>Hello everyone,</P>
<P>&nbsp;</P>
<P>Thanks for posting and welcome to the community! Sorry to hear that you are having issues connecting to the Bose Music app, this must be very frustrating. However, <LI-USER uid="119971" login="Yashwant"></LI-USER> has found a potential solution to the issue! I would urge everyone to check out the post and follow the steps, should you still be experiencing issues after then please get in touch so we can assist you further.</P>
<P>&nbsp;</P>
<P>Thank you&nbsp;<LI-USER uid="119971" login="Yashwant"></LI-USER>, have a great day everyone!</P>
<P>&nbsp;</P>
<P>Kindest regards,</P>
<P>Zoe C - Community Support&nbsp;</P>Tue, 02 Jul 2019 19:59:38 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217672#M41883Zoe_C2019-07-02T19:59:38ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217675#M41884
<P>This only fixed it temporarily for me. Once I tried to reconnect a second time it fails. The app is recognizing that the headphone is there, but it won't let me get it connected to it so that I can manage within the app. If I turn off the headset, the app says the headphones are "not available"; then when the headphones are powered on again, the "not available" text disappears than then it offers the option to "connect"- which fails.</P><P>&nbsp;</P><P>Frustrating bugs so far!</P>Tue, 02 Jul 2019 20:17:06 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217675#M41884mreloc2019-07-02T20:17:06ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217682#M41886
<P>Hello&nbsp;mreloc,</P>
<P>&nbsp;</P>
<P>Thanks for getting back in touch to let us know. Can I just confirm that you have tried the troubleshooting other users have suggested earlier in the thread? I would also recommend that you try a product reset, please follow the steps below:</P>
<OL>
<LI>Disconnect all cables from the headphones</LI>
<LI>Connect one end of the USB cable to a USB-A wall charger or computer that is powered on</LI>
<LI>Press and hold the<STRONG>&nbsp;Power/Bluetooth</STRONG>®&nbsp;button while connecting the small end of the USB cable into the USB-C port on the right earcup</LI>
<LI>Release the&nbsp;<STRONG>Power/Bluetooth&nbsp;</STRONG>button when the Bluetooth light blinks blue</LI>
</OL>
<P>Are you an Android user? If so you need to make sure you have location services enabled. I would also be curious to see if the headphones connect to another device,&nbsp;if you have one handy to test.&nbsp;</P>
<P>&nbsp;</P>
<P>I hope this helps, please let me know how you get on!</P>
<P>&nbsp;</P>
<P>Kindest regards,</P>
<P>Zoe C&nbsp;</P>Tue, 02 Jul 2019 20:39:16 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217682#M41886Zoe_C2019-07-02T20:39:16ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217692#M41890
<P>I'm having this exact same issue. I did what Yashwant suggested as well mutliple times. After disconnecting in bluetooth and reconnecting, mutliples times, deleting the product from the Bose Music app and reconnecting it, I finally got it to connect. I then finally got through setup and it automatically started an update. Got all the way through the update and the headphones disconnected from the Bose Music app and sent me to the My Bose screen where it continues to tell me "Connection Failed. Please try again." This is unbelievably frustating.</P>Tue, 02 Jul 2019 21:17:00 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217692#M41890joshkelso2019-07-02T21:17:00ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217697#M41893
<P>So I attempted the reboot- which is tricky- if I even got it to work. (after holding a power button for a long time blue light never flashed)</P><P><BR />I'm wondering if it's an ios issue- my ipad mini4 seems to work better with connection. My iphone XSMax (running 12.3.1) is having the most issues. Interesting, if I attempt to add another Bose device (+ sign in music app) and I skip all the screens to add the device, it goes back to the home screen with my headphones connected!&nbsp;</P><P>Btw, pausing one device and beginning playing on a second device is not functining without reactivating bluetooth button...</P><P>&nbsp;</P><P>I may not be able to tolerate these bugs unless a fix comes SOON.</P>Tue, 02 Jul 2019 21:33:08 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217697#M41893mreloc2019-07-02T21:33:08ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217725#M41903
<P>Hi everyone,&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you all for your input regarding this issue.&nbsp;</P>
<P>&nbsp;</P>
<P>To confirm, when the headphones do not connect, do you still see them in the Bose Music App? If so, I would recommend removing them from the app before attempting to reconnect.&nbsp;</P>
<P>&nbsp;</P>
<P>If you are still experiencing issues, I would recommend updating the headphones through a PC or MAC using to the <A href="http://btu.bose.com" target="_blank">LINK HERE </A>to make sure the update was installed correctly.&nbsp;</P>
<P>&nbsp;</P>
<P>Let me know how you get on!&nbsp;</P>
<P>&nbsp;</P>
<P>Kindest,&nbsp;</P>
<P>&nbsp;</P>
<P>Jessie O&nbsp;</P>Tue, 02 Jul 2019 23:57:56 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217725#M41903Jessie_O2019-07-02T23:57:56ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217735#M41907
<P>I am having the same issue. Tried all steps listed in the thread so far.<BR /><BR /></P><P>I can use the headhphones for music, chat, etc. They just wont connect to the app...</P>Wed, 03 Jul 2019 00:36:54 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217735#M41907KillerStephen2019-07-03T00:36:54ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217742#M41911
<P>Hi KillerStephen,&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for your post!&nbsp;</P>
<P>&nbsp;</P>
<P>I'm sorry to hear that the steps have been unsuccessful.&nbsp;</P>
<P>&nbsp;</P>
<P>Have you updated through your PC or Mac? How did that go?</P>
<P>&nbsp;</P>
<P>I look forward to hearing from you!&nbsp;</P>
<P>&nbsp;</P>
<P>Kindest,&nbsp;</P>
<P>&nbsp;</P>
<P>Jessie O</P>Wed, 03 Jul 2019 00:59:14 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217742#M41911Jessie_O2019-07-03T00:59:14ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217745#M41912
<P>Managed to get past the pairing screen, now it always goes to wifi setup, then gets stuck on a screen that says "Dont see your product?"<BR /><BR />Cant proceed past that.<BR /><BR />Edit: I have updated through the PC app.</P>Wed, 03 Jul 2019 01:10:35 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217745#M41912KillerStephen2019-07-03T01:10:35ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217858#M41936
<P>Hello KillerStephen,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for getting back in touch.&nbsp;</P>
<P>&nbsp;</P>
<P>Have you already tried to uninstall the Bose Music app from your iPhone? Have you also tried to restart the iPhone?&nbsp;</P>
<P>&nbsp;</P>
<P>Another thing you can try is to reset the network settings of the phone by going to Settings &gt; General &gt; Reset &gt; Reset Network Settings.&nbsp;</P>
<P>&nbsp;</P>
<P>Let me know how you get on.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind regards,</P>
<P>&nbsp;</P>
<P>Jeff G</P>
<P>&nbsp;</P>Wed, 03 Jul 2019 14:37:37 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217858#M41936Jeff_G2019-07-03T14:37:37ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217872#M41941
<P>Hi Jessie-</P><P>&nbsp;</P><P>Yes, when attempting to connect, the headphones still appear in the app. Removing and re-adding gets it to work one time, and then failures begin again.</P><P><BR />I have attempted the firmware update via PC, and recieved confirmation that latest version is running.</P>Wed, 03 Jul 2019 15:30:07 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217872#M41941mreloc2019-07-03T15:30:07ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217937#M41963
<P>I'm also having this problem.&nbsp; Using a Pixel 3, and I'm able to connect via the system bluetooth menu (normal "Pair New Device") but not via Bose Music.</P><P>&nbsp;</P><P>When I press "Add Product" in the Bose Music app, it times out searching nearby and results in a "Don't See Your Product?" help page.</P><P>&nbsp;</P><P>At one point I did have the headphones in the app, but I had never connected successfully through the app.&nbsp; It seems like this was after I successfully updated firmware, but it never reconnected again either.&nbsp; I removed the device from the app, un-paired bluetooth at the system level, and cleared the paired devices list from the headphones themselves.</P><P>&nbsp;</P><P>No matter what I've tried thus far, I always get back to trying to add the device and getting "Don't See Your Product?"</P><P>&nbsp;</P><P>I'm able to listen to music apps without the Bose Music app but it seems I'm losing quite a bit of control over my headphones if I don't have the ability to interact with them via Bose Music.&nbsp; Please advise on what further steps I should take to troubleshoot and resolve the issue.</P><P>&nbsp;</P><P>Thanks</P>Wed, 03 Jul 2019 19:45:45 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217937#M41963mattd2019-07-03T19:45:45ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217948#M41969
<P>In case it helps anyone, it seems like the problem I had was despite setting location permissions to "when the app is running", the app had location services set to disabled in the permissions.&nbsp; I went back in and fixed that, and was able to connect my headphones.</P><P>&nbsp;</P><P>With that said, it also took two attempts to get properly paired.&nbsp; Once got it paired with the device, then the second time got it properly connected to the app.</P><P>&nbsp;</P><P>We'll see if it lasts better than the experience others have had.</P>Wed, 03 Jul 2019 20:26:41 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217948#M41969mattd2019-07-03T20:26:41ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217955#M41971
<P>That's strange, mattd- I don't find Location permissions referenced either within the settings in the app nor in my iPhone settings menu for Bose Music app. Where did you find this?</P>Wed, 03 Jul 2019 20:41:42 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217955#M41971mreloc2019-07-03T20:41:42ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217962#M41976
<P>Can't say on iPhone.&nbsp; I'm on Android.&nbsp; When I first installed the app it asked about these permissions and I granted them "when the app was running" but it seemed Android didn't like that very much and switched it to denied.</P><P>&nbsp;</P><P>In my app info, permissions indicated location and storage were denied, so I enabled location access and it started working.</P><P>&nbsp;</P><P>Obviously this is all in the context of Android as I don't know if there's an IOS parallel to this, but hopefully this will help another Android user at some point.</P>Wed, 03 Jul 2019 20:53:39 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/217962#M41976mattd2019-07-03T20:53:39ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218006#M41993
<P>Tried this time and time again and cannot get my phones to reset. The bluetooth light does not blink regardless how long I wait. Help! I'm getting pretty frustrated with this <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P>Thu, 04 Jul 2019 05:06:41 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218006#M41993nunosanches2019-07-04T05:06:41ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218201#M42062
<P>OK, I've tried every single "solution" and this is what finally happens. My iPad recognizes the NCH700 and the NCH700 connects with my iPad - the headphones telling me so - and I see them in the Bluetooth device list. However, Bose Music will not connect - even though it is also seen in the Bose Music device list. At this point, I can enjoy music and other audio input but I have no idea if I'll be able to use any of the new features as they can't be configured since Bose Music won't add them.</P><P>&nbsp;</P><P>I might add, this is the second issue that I've experienced with them, the first being difficulty in adding to Windows 10 PC, since it doesn't have Bose Music. This is when the problem with the iPad started. the MCH700 with Bose Music worked just fine "out of box." But following a seccessful connect to my Windows 10 PC, it stopped.</P><P>While they are the best wireless headsets I've used, I've never been so frustrated with the quirky setup. I will continue to work on this for the next 20 or so days but there is a limit to my patience.</P>Thu, 04 Jul 2019 22:25:09 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218201#M42062rcpost2019-07-04T22:25:09ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218249#M42077
<P>I also have the same problem with connecting to the Bose Music app although there is no problem connecting with the device's bluetooth and playing music and answering phone.</P><P>I tried the link downloaded the bose updater software and clicked&nbsp; "launch updater webpage" got a message that the product upgrade cannot be done via Safari (OMG Safari not supported) and has to be done using Chrome, Firefox or Edge. I proceeded to use Chrome and enter the btu.bose.com website, but the screen hanged at the bose logo flashing and does not proceed any further. I am afraid your solution is not working. I have tried several times uninstalling the bose music app, deleted the bluetooth connection, rebooting the headphone as per instruction in the manual all to no avail. Please come out with a solution soon.</P>Fri, 05 Jul 2019 06:13:24 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218249#M42077cleehkg2019-07-05T06:13:24ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218287#M42090
<P>This is without a doubt the most frustrasting unboxing of a premium product I have ever experienced.&nbsp; I read this growing thread with disbelief when I couldn't get a basic app connection to the manufacturers app working.</P><UL><LI>I <EM>can</EM> pair the headphones to the iphone X using standard bluetooth pairing</LI><LI>I <STRONG>cant</STRONG> pair the headphones in the app no matter how many times I remove the app, the headphones, the pairing in settings.&nbsp; Nothing.&nbsp; I cant get past a blank "Add Accessory" pop- up window.</LI><LI><STRIKE>I cant update via the macOS link supplied earlier in this thread because the craptastic Bose Updater utility - which offers ZERO useful observable data points and apparently no readable log files - connects to the Bose btu loader page - which again cant even offer a basic progress bar to give us viusal feedback&nbsp; - asks me to be patient for "...a minute" fully 15 mins of patience later.</STRIKE><UL><LI>Update:&nbsp; After 45 mins of brute forcing the update link through the Bose Updater app, I was able to finally spawn a log-in page and download the firmware upate to the headphones.</LI></UL></LI><LI>The "reset the headphones by holding the bluetooth button while plugging to a powerpoint" does not behave as described earlier in the thread.</LI></UL><P>&nbsp;</P><P>A firmware upate on the very day the new product ships that seems to be relevant to getting the basic functionality of the app to work? Are you serious? Are your hardware guys even speaking with the app guys or are the outsource desks so far apart you just expect the customer to help you bridge the gap?&nbsp;</P><P>It isnt often I regret a purchase before I even get a chance to fully use it but congratulations Bose, you've succeeded beyond measure in that department.&nbsp;</P><P>&nbsp;</P><P>To anyone stumbling here while considering a purchase of the NC 700s, I strongly advise against as it is clear this product and its support are not ready for primetime yet.&nbsp; Im sure Bose will succeed magnificently - eventually; after the paying <STRIKE>customers</STRIKE> beta testers run the guantlet for them.</P><P>&nbsp;</P><P>Update 3:</P><P>The headphones pair to the app successfully in devices OTHER than my phone including my iPad.&nbsp; Attempting to add to the app on my phone shows the headphones but does not populate the Bluetooth pairing pop up window.&nbsp; It shows a blank list in the "Select An Accessory" window so pairing cant proceed.&nbsp; This is an APP ISSUE not a firmware build issue.</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="No selectable items populated in bluetooth pairing window on iPhone." style="width: 270px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/5585i82D175184A76344E/image-size/medium?v=1.0&amp;px=400" title="IMG_2550.jpeg" alt="No selectable items populated in bluetooth pairing window on iPhone." /><span class="lia-inline-image-caption" onclick="event.preventDefault();">No selectable items populated in bluetooth pairing window on iPhone.</span></span></P><P>&nbsp;</P>Fri, 05 Jul 2019 12:45:37 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218287#M42090Harrumph2019-07-05T12:45:37ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218320#M42100
<P>Hi&nbsp;Harrumph,</P><P>&nbsp;</P><P>I'm experiencing the same issues on my new NCH700 with my iPhone 6S. I updated my headphones to the last firmware, did a lot of things (remove/reinstall the bose music app, reset network parameters, etc.), It took me several hours trying to solve the pairing with no success. The problem with Bose Music App remains.</P><P>&nbsp;</P><P>I also have the same problem with the factory reset, the procedure described doesn't work (I tried with a computer, also with a power charger). This is very unfortunate for a brand new released product to be unable of doing something written in its support manual.</P><P>&nbsp;</P><P>I agree with you on experiencing "the&nbsp;most frustrating unboxing of a premium product". I have been waiting for them for weeks.</P><P>&nbsp;</P><P>I hope Bose customer service/app dev team will take this issue seriously. In the meantime, I do not recommend anyone to buy Bose NC700 headphones. They are not ready yet.</P><P>&nbsp;</P><P><SPAN>C.</SPAN></P><P>&nbsp;</P><P><SPAN>-- UPDATE --</SPAN></P><P>&nbsp;</P><P><SPAN>I have been able to pair my headphones to the app. On your iPhone, go to Setting &gt; Display and Brightness &gt; Auto-Lock &gt; "Never"</SPAN></P><P><SPAN>After waiting for two long minutes, I got the pairing enabled! It seems the iPhone by auto-locking is not giving enough time to make the pairing happen. </SPAN></P><P>&nbsp;</P><P><SPAN>Hope this helps</SPAN></P><P>&nbsp;</P><P><SPAN>Cheers,</SPAN></P><P>&nbsp;</P><P><SPAN>C.</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P>Fri, 05 Jul 2019 14:40:14 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218320#M42100CyrilMtl2019-07-05T14:40:14ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218346#M42109
<P>The solution works - thanks. for sharing.</P><P>&nbsp;</P><P>Just got the headphones, the performance and NC are fabulous, but getting multiple connections working is fiddly and a disappointing that it isn't more intuitive.</P>Fri, 05 Jul 2019 15:27:52 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218346#M42109dgrace2019-07-05T15:27:52ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218348#M42110
<P>This solution only seems to be a "one-time" fix. It does not truly resolve the problem. I hope Bose is doing something to fix this bug given the high price tag of their newest headphones.</P>Fri, 05 Jul 2019 15:33:15 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218348#M42110PatrickSu2019-07-05T15:33:15ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218409#M42141
<P>For iPhone, the steps I took to resolve the issue:</P><P>1. Update headphones <A href="https://btu.bose.com/" target="_blank">https://btu.bose.com/</A></P><P>2. Delete app from iPhone</P><P>3. Navigate to Settings &gt; Bluetooth, then forget headphones.</P><P>4. Download Bose Music app again, sign in, connect to headphones.</P>Fri, 05 Jul 2019 19:08:52 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218409#M42141Pot2019-07-05T19:08:52ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218412#M42143
<P>I've tried all the different solutions posted including updating the phones, deleting the app in all devices, unpairing and pairing again with all devices, and NOTHING resolves it definitely. Sometimes the phones work, sometimes they don't.</P><P>&nbsp;</P><P>List of issues that I have already had with the phones in 5 days:</P><P>&nbsp;</P><UL><LI><DIV>Disconnects several times from the computer when doing a conference and it is connected also to my iPhone XS (note: the iPhone is not being touched during that time / nothing is happening on the phone when this problem happens)</DIV></LI><LI><DIV>Connection to the Bose Music App doesn't work multiple times — sometimes it disconnects on the Bluetooth settings and when I then manually connect it back sometimes it works.</DIV></LI><LI><DIV>The app logs out for no apparent reason. When I log in again then I have difficulty proceeding with the connection (even requires to repair bluetooth)</DIV></LI><LI><DIV>Sometimes while on a call it keeps saying "call has ended" while I’m still on the call</DIV></LI></UL><P>&nbsp;</P><P>I really wanted these headphones but they absolutely SUCK!! I'm so so disappointed. Can't continue just running trials for Bose on this. If Bose doesn't come up with a solution soon I have no other option but to return the phones <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P><P>&nbsp;</P><P>&nbsp;</P>Fri, 05 Jul 2019 19:16:21 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218412#M42143nunosanches2019-07-05T19:16:21ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218467#M42164
<DIV class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-left lia-quilt-column-main-left"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-left"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P><FONT size="1 2 3 4 5 6 7"><SPAN>&gt;I have been able to pair my headphones to the app. On your iPhone, go to Setting &gt; Display and Brightness &gt; Auto-Lock &gt; "Never"</SPAN></FONT></P><P><FONT size="1 2 3 4 5 6 7"><SPAN>&gt;After waiting for two long minutes, I got the pairing enabled! It seems the iPhone by auto-locking is not giving enough time to make the pairing happen. </SPAN></FONT></P><P>&nbsp;</P><P><FONT size="3"><SPAN>That worked.&nbsp; My auto-lock was set to 5 minutes so timing out wasnt the issue, but toggling off autolock completely populated the Select An Accessory window almost immediately and the pairing was successful from there.&nbsp; A weird conflict in the App to be sure.</SPAN></FONT></P><P>Thanks for the workaround, C.&nbsp; Good call!</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P></DIV></DIV></DIV></DIV><DIV class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-right lia-quilt-column-main-right">&nbsp;</DIV>Sat, 06 Jul 2019 00:04:57 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218467#M42164Harrumph2019-07-06T00:04:57ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218487#M42172
I was going nuts trying to resolve this issue. Called Bose the day the 700’s landed in my hands, and they said they hadn’t received any calls regarding this issue. I said, well.... get ready, because I’m sure the calls will start coming after the deliveries are made today and customers start attempting to connect their headphones tot the app.<BR /><BR />They ran me through all the standard solutions. (Update headphone, Reinstall app, forget Bluetooth, pair Bluetooth, etc). None of them worked.<BR /><BR />I’m Thankful for the community of users that pressed on and found a solution on their own and have shared it.<BR /><BR />The solution that seems to have worked (at least it got Bose Music App past the blank “Select An Accessory” popup) was the following solution from earlier in this thread.<BR /><BR />&gt;I have been able to pair my headphones to the app. On your iPhone, go to Setting &gt; Display and Brightness &gt; Auto-Lock &gt; "Never"<BR />&gt;After waiting for two long minutes, I got the pairing enabled! It seems the iPhone by auto-locking is not giving enough time to make the pairing happen.<BR /><BR />This worked for me. I did as stated above and switched iphone’s Auto-lock to never. I then closed out of settings and the Bose app. Then tried to connect Bose Music App to Bose 700 Headphones. The blank “select an accessory” screen came up and I thought I was back to square one, but I waited on the screen for about two minutes, and it populated with the Headphones as an option.<BR /><BR />I selected the headphones and it seems to have moved forward appropriately from there.<BR /><BR />Sat, 06 Jul 2019 06:16:54 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218487#M42172K2Climber2019-07-06T06:16:54ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218490#M42174
Perhaps there are different issues here, that require different (and / or) multiple solutions.<BR /><BR />The solution that is currently stated by moderator as the solution did not resolve the blank “select an accessory” pop-up issue that I had.<BR /><BR />[Moderators Current Solution]<BR />&gt;Remove/Unpair your headphone from all devices<BR />&gt;Clear your pair list. Long press of the &gt;Bluetooth/Power icon omn headset.<BR />&gt;Open Music app and start headset. Select the product and choose your headphone ”<BR /><BR />The solution that fixed my issue and seems to have fixed the issue for many others is...<BR /><BR />&gt;I have been able to pair my headphones to the app. On your iPhone, go to Setting \ / Display and Brightness / Auto-Lock / "Never"<BR /><BR />&gt;After waiting for two long minutes, I got the pairing enabled! It seems the iPhone by auto-locking is not giving enough time to make the pairing happen.Sat, 06 Jul 2019 06:37:02 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218490#M42174K2Climber2019-07-06T06:37:02ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218823#M42317
<P>First, I want to thank the community for all your contributions/suggestions regardless of whether or not they solved my specific issues with my NCH-700 headphones. Believe me, I tried them all and, to be honest, I couldn't say which step or steps actually worked. However, this is what appeared to work:</P><P>1.&nbsp; In the iPad and Samsung Galaxy Note (Android) located the Bluetooth device list and removed any variant of the NCH-700 (Note: it appears that the Bose Music App appends a "LE-" prefix to whatever you named your headphones so it is likely that there are two device names referrencing the same device).</P><P>2. Clear the headphone's paired list as previously stated with a long press of the Bluetooth/Power button on the headphone. This is one place where one can get very frustrated as timing the release of that button is critical. In this instance it won't matter since you are essentially clearing memory but when you go to pair "a new device" you must release at the prompt; a delay will take you to turning off Bluetooth.</P><P>3. If pairing to an IOS device - iPad/iPhone - as K2Climber suggests, set Display and Brightness/Autolock/Never.</P><P>&nbsp;</P><P>Having written all that as a solution, it took several tries to make it work. Both the iPad and my Galaxy took repeated efforts, including a redo as I pressed on the Bluetooth/Power button to long. I might add that I'm relatively new to IOS so there may have been a slight learning curve but that's not so with Android as I've used an Android device for better than 8 years.</P><P>&nbsp;</P><P>One final note: When selecting audio devices, I've been a Bose fan since I first heard the Bose Acoustimass surround entertainment system in the '80s. I did, however, comparison shop. Obviously, since the 700s weren't out, my Bose test used the QC35ii and I was blown away so I took a chance and pre-ordered the 700s. Here's my take-away. The sound as good as the QC35ii, they are a bit more comfortable and they have the look and feel of a premium headset. But are they worth an additional $100? With the Bose Connect app, I had the QC35ii paired to my iPad in seconds, not the hours of frustration it took to pair the NCH700 using the Bose Music app. And, the word has gotten out that Bose apps are very "glitchy," which my - and many in this community - have experienced. To put it bluntly, Bose really shot itself in the foot with this release. It released a much anticipated new product only to have that experience soured with poorly written and, apparently, untested software. And, frankly, even without the startup problems, the app itself isn't even close to being intuitive - leaving the user to guess where to go or how to get to an option if you didn't do it in the first place.</P>Sun, 07 Jul 2019 22:45:13 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218823#M42317rcpost2019-07-07T22:45:13ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218850#M42330
Hi all, I tried all solutions but still not having any luck connecting with Bose music app.. I am able to connect in Bluetooth setting options and can hear music but in app still no success..Mon, 08 Jul 2019 02:13:37 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218850#M42330Nouman2019-07-08T02:13:37ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218964#M42343
<P>Hi Nouman,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and welcome to the community. I am very sorry to hear that you are having this issue.&nbsp;</P>
<P>&nbsp;</P>
<P>Could you please update me on the steps that you have attempted so far?&nbsp;</P>
<P>&nbsp;</P>
<P><LI-USER uid="120042" login="rcpost"></LI-USER> I appreciate the feedback that you have provided.&nbsp;</P>
<P>&nbsp;</P>
<P>I look forward to hearing back from you.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B</P>Mon, 08 Jul 2019 11:30:27 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/218964#M42343Hector_B2019-07-08T11:30:27ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219053#M42368
<P>I was eagerly awaiting these new headphones after being a long-time Bose customer (since the 80s). I must say that this is the absolute worst release they have ever launched. The headphones seem great but the integration with the Bose Music app ruined everything. Since you cannot get a consistent connection to the app, you can't change any of the settings on the headphones. You cannot even access the instructions or preferences without a connection.&nbsp;</P><P>&nbsp;</P><P>Overall, this is a big failure for Bose and I will return them ASAP.</P>Mon, 08 Jul 2019 14:12:20 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219053#M42368Lamevan2019-07-08T14:12:20ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219148#M42402
<P>Agreed at this price point this should work right out of the box. I got mine to pair following this:</P><P>&nbsp;</P><P>For iPhone, the steps I took to resolve the issue:</P><P>1. Delete app from iPhone</P><P>2. Navigate to Settings &gt; Bluetooth, then forget headphones.</P><P>3. Download Bose Music app again, sign in, connect to headphones.</P><P>&nbsp;</P><P>but now it fails when trying to update just fails and says "retrying" over and over. &nbsp;Hey Bose you better be releasing a new app version to fix all this pretty soon or I'll be needing a refund.</P>Mon, 08 Jul 2019 18:02:12 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219148#M42402davidbk2019-07-08T18:02:12ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219165#M42409
<P>Hello davidbk,</P>
<P>&nbsp;</P>
<P>Thanks for posting and welcome to the community. I am sorry to hear that you are having issues updating, I would recommend that you try updating manually via a computer instead.</P>
<P>&nbsp;</P>
<P>To install a Bose system update, follow these steps:</P>
<P>&nbsp;</P>
<P>Note: A USB-A to USB-micro B cable (included) is required for this update</P>
<P>• Be sure the computer has internet connectivity, and that you're running a compatible operating system and web browser.</P>
<P>• Navigate to the Bose Bluetooth Device Updater page at btu.bose.com and select your product</P>
<P>• Click "Accept and Continue" to accept the terms of the Bose Updater</P>
<P>• Click "Download" to download the updater</P>
<P>• Once downloaded, open the file to install the updater, then connect the headphones to your computer via USB</P>
<P>• If an update is available, click "Apply Changes" to download the latest software. You can also click "Learn More" to find out about what improvements the update contains</P>
<P>• Once the system has been successfully updated, disconnect the headphones from the computer</P>
<P>&nbsp;</P>
<P>I hope this helps, please let me know how you get on!</P>
<P>&nbsp;</P>
<P>Kindest regards,</P>
<P>Zoe C&nbsp;</P>Mon, 08 Jul 2019 18:29:59 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219165#M42409Zoe_C2019-07-08T18:29:59ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219198#M42423
<P>I tried al of these things and it did not work. The app finds the headphones, I select them and up pops a box that says 'connect an accessory' with nothing to select. I cancel out and go back to the picture of my headphones. Anyone have this issue?</P>Mon, 08 Jul 2019 20:34:39 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219198#M42423drustemeyer2019-07-08T20:34:39ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219222#M42434
<P>If you are on iOS like I am, you will have to <STRONG>Disconnect</STRONG> and <STRONG>Forget the Device</STRONG>&nbsp;for the Bose Headphones. There are actually two devices listed that I had to remove in my case, so be sure you remove both (cleared only one previously and did not work). I'm not sure why this headphones uses two connections, but it does. Once I did that for both devices in the list, I was able to connect the headphones with the Bose Music app.</P>Mon, 08 Jul 2019 22:00:55 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219222#M42434superslowmotion2019-07-08T22:00:55ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219261#M42443
<P>Thanks for the tip - I just cleaned out my Bluetooth connections and that did it!&nbsp;</P>Tue, 09 Jul 2019 01:07:37 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219261#M42443drustemeyer2019-07-09T01:07:37ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219262#M42444
<P>This really bums me out. As much as I want to love these, it might be time to return them. Not trying to pay $400 to be a beta tester...<BR /><BR />This new app is horrendous, and while the headphones work great out of the box, and sound phenomenal, this is far too frustrating. How could you guys release these with such a massive flaw..? This has really soured my impression of Bose in its current state.<BR /><BR />My current issue is still the same. App pairs the LE, then goes fails when going into Wifi Setup... I can manually pair through settings, and play audio, even play pause the current track within the app, but as soon as I try to access the headphones, wifi setup, and "dont see your product".<BR /><BR />Edit: For clarity, I have tried everything multiple times now. Uninstall/reinstall app, clear both BT connections, clear list from headphones, and have updated firmware via PC using the Bose tool, and screen as always had auto lock set to never.</P>Tue, 09 Jul 2019 01:16:42 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219262#M42444KillerStephen2019-07-09T01:16:42ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219338#M42471
<P>Hi KillerStephen,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and providing us with this feedback. I am very sorry to hear that you have encountered this issue and appreciate the steps that you have attempted so far.&nbsp;</P>
<P>&nbsp;</P>
<P>Have you also attempted the headphones on another device to see if the issue continues?&nbsp;</P>
<P>&nbsp;</P>
<P>I look forward to your response.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B&nbsp;</P>
<P>&nbsp;</P>Tue, 09 Jul 2019 11:21:05 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219338#M42471Hector_B2019-07-09T11:21:05ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219364#M42479
<P>Just received my NC700 headphones yesterday and having the same issues ... and gone through all the same troubleshooting steps many times (removing from BT list, removing app, reinstalling, etc), including trying it on a different device, with the same results.&nbsp; Even had to reboot the device at one point, since it stopped responding altogether.</P><P>&nbsp;</P><P>Can get it working through a manual set-up with a device, but through the app there are many issues.</P><P>&nbsp;</P><P>rmanard1</P>Tue, 09 Jul 2019 12:28:41 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219364#M42479rmanard12019-07-09T12:28:41ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219367#M42480
<P>Hi Rmanard1,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and welcome to the community.&nbsp;</P>
<P>&nbsp;</P>
<P>I appreciate you attempting all of the above troubleshooting steps above and I am sorry to hear that this didn't resolve your issue. Could you please let me know which device you have and the software version that it is running?&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B&nbsp;</P>Tue, 09 Jul 2019 12:38:31 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219367#M42480Hector_B2019-07-09T12:38:31ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219375#M42483
<P>Hi Hector B,</P><P>&nbsp;</P><P>Product is the NC700 headphones, running the latest update, Version 1.1.4</P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>rmanard1</P>Tue, 09 Jul 2019 13:05:38 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219375#M42483rmanard12019-07-09T13:05:38ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219378#M42484
<P>Hi Rmanard1,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and updating me on this.&nbsp;</P>
<P>&nbsp;</P>
<P>Can you please also let me know which device you are connecting to the headphones with and the software version for that device?&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,&nbsp;</P>
<P>Hector B&nbsp;</P>Tue, 09 Jul 2019 13:09:57 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219378#M42484Hector_B2019-07-09T13:09:57ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219388#M42488
<P>Hi Hector,</P><P>&nbsp;</P><P>2 devices:</P><P>&nbsp;</P><P>- iPhone 8 Plus running 12.3.2</P><P>- iPad Pro 12.9 (3rd gen) running 12.3.1</P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>rmanard1</P>Tue, 09 Jul 2019 13:34:33 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219388#M42488rmanard12019-07-09T13:34:33ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219398#M42491
<P>Hi Rmandard1,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and updating me on this.&nbsp;</P>
<P>&nbsp;</P>
<P>Can you please also confirm which steps the headphones fail at?&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B&nbsp;</P>Tue, 09 Jul 2019 13:59:28 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219398#M42491Hector_B2019-07-09T13:59:28ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219407#M42492
<P>Hi Hector,</P><P>&nbsp;</P><P>I can connect manually via Bluetooth no problem ... I can play music off my device and it comes through the headphones.&nbsp; I can then connect to the Bose Music App and it will see the device.&nbsp; Through the App, I can play music from my device and control it.&nbsp; However, when I select anything through the music services like Pandora or Spotify, nothing responds.&nbsp;&nbsp;</P><P>&nbsp;</P><P>At this point, I noticed that the headphones are not connected to the LE connection.&nbsp; However, if I connect to LE, the music services are still unresponsive.&nbsp;&nbsp;Unless I'm missing something? (certainly possible).&nbsp;&nbsp;</P><P>&nbsp;</P><P>I also noticed that no matter what, I can't seem to put the device in standby mode through the app.&nbsp; It consistently gives me an error.</P><P>&nbsp;</P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>rmanard1</P>Tue, 09 Jul 2019 14:32:27 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219407#M42492rmanard12019-07-09T14:32:27ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219413#M42493
<P>Hi Rmanard1,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and updating me on this.&nbsp;</P>
<P>&nbsp;</P>
<P>Are you able to provide images of this?&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,&nbsp;</P>
<P>Hector B&nbsp;</P>Tue, 09 Jul 2019 14:55:53 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219413#M42493Hector_B2019-07-09T14:55:53ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219432#M42497
<P>Thank you!&nbsp; This worked for me on Android (Pixel 3XL).&nbsp; I could not get the app to find the headphones and had tried everything that was mentioned.&nbsp; This worked.&nbsp; Go to Settings&gt;Apps and Notifications&gt;Bose Music&gt;Permissions&gt;Location and turn it on.&nbsp; I had also given permission when installing the app but it was not on.&nbsp; Giving the app location permission immediately let me connect through the app and everything is working fine.</P>Tue, 09 Jul 2019 15:55:33 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219432#M42497AdamN72019-07-09T15:55:33ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219830#M42679
<P>I've managed to connect through the music app at first.<BR />After, it was impossible to connect to it. Then, I've managed to update the Firmware via PC, as suggested.<BR />I've tried to unpair, forget devices, clear blueetooth list, delete and reinstall the app and nothing worked.<BR />The app is just not working yet.</P>Wed, 10 Jul 2019 22:44:10 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219830#M42679vitorroriz2019-07-10T22:44:10ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219831#M42680
<P>Hi please make sure when you use the forget device option in setting —&gt;Bluetooth please do the both devices like one is starting with LE .. please try because that works for me.. thanks&nbsp;</P>Wed, 10 Jul 2019 22:53:47 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219831#M42680Nouman2019-07-10T22:53:47ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219834#M42682
<P>I find it pretty strange that in order to connect to the app, you must be connected to wifi? Why isn't bluetooth sufficient?</P>Wed, 10 Jul 2019 23:21:10 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219834#M42682mreloc2019-07-10T23:21:10ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219835#M42683
<P>Honestly at this price point this should not happen. You shipped - obviously - a product that was not ready for public consumption and are now basically doing public betas of everyone who pre-ordered.&nbsp;</P>Wed, 10 Jul 2019 23:25:10 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219835#M42683davidbk2019-07-10T23:25:10ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219860#M42698
<P>I have the same issue where I can pair the first time, but when I try to use the Music app again, I have to unpair and repair to get the Music app to recognize the device again.</P>Thu, 11 Jul 2019 01:59:04 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219860#M42698BobbyC2019-07-11T01:59:04ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219882#M42701
<P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="119146"></LI-USER>&nbsp;wrote:<BR /><P>Honestly at this price point this should not happen. You shipped - obviously - a product that was not ready for public consumption and are now basically doing public betas of everyone who pre-ordered.&nbsp;</P><HR /></BLOCKQUOTE><P>The real questions are why is Bose still selling these obviously premature products, and why are the mods on this thread getting inforation from us and not doing an actual beta test.&nbsp; I foolishly believed Bose when I called and they said they didn't know of any issue, so I just assumed it was an issue with the first pair I got.&nbsp; But no, same problem with the second pair.&nbsp;&nbsp;</P>Thu, 11 Jul 2019 04:07:51 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219882#M42701RollingSevens2019-07-11T04:07:51ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219883#M42702
<P><LI-USER uid="119146"></LI-USER>&nbsp;that's pretty upsetting. I just sent my pair back for them to replace it and honestly I feel that the same will happen again. Once that happens I think I'll just ask for my money back... It's pretty ridiculous for the customer support folks on the phone acting like nothing abnormal is happening.&nbsp;</P><P>&nbsp;</P><P>If the product is faulty just admit it right away and make it right for those who are acting as beta-testers.</P>Thu, 11 Jul 2019 04:25:24 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219883#M42702nunosanches2019-07-11T04:25:24ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219886#M42703
<BLOCKQUOTE><HR /><LI-USER uid="120583"></LI-USER>&nbsp;wrote:<BR /><P>Hi please make sure when you use the forget device option in setting —&gt;Bluetooth please do the both devices like one is starting with LE .. please try because that works for me.. thanks&nbsp;</P><HR /></BLOCKQUOTE><P><BR />Hi, although I don’t know why these two devices appear, instead of one, I’ve unpaired both when I tried.</P>Thu, 11 Jul 2019 05:31:02 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219886#M42703vitorroriz2019-07-11T05:31:02ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219889#M42704
<P>Why is this topic marked as solved?</P><P>Multiple users gave feedback that the recommended solution doesn’t fix the issue.</P><P>&nbsp;</P>Thu, 11 Jul 2019 06:34:59 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219889#M42704Gancsi2019-07-11T06:34:59ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219895#M42705
<P>Hello,</P><P>&nbsp;</P><P>Set location permission in the Bose music app settings (I mean the Android menu settings) fixed the issue for me.</P><P>I have a pixel 3 XL.</P><P>&nbsp;</P><P>I hope it will help you</P>Thu, 11 Jul 2019 07:25:44 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/219895#M42705mike53332019-07-11T07:25:44ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220048#M42737
<P>This solved the problem for me:</P><P>&nbsp;</P><P>remove all the devices from Bluetooth&nbsp;</P><P>turn off and on bluetooth</P><P>turn on and off flight mode</P><P>hard reset iPhone&nbsp;</P><P>start bose music and pair devices when phone is asking.&nbsp;</P>Thu, 11 Jul 2019 16:06:33 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220048#M42737Butare2019-07-11T16:06:33ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220190#M42787
<P>Wow thank u so much for your info. I finally connected to my bose music. I was frustrated <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Fri, 12 Jul 2019 00:30:23 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220190#M42787balubohan42@yahoo.com2019-07-12T00:30:23ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220197#M42791
<P>Ended up returning them today. FeelsBadMan</P>Fri, 12 Jul 2019 01:00:51 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220197#M42791KillerStephen2019-07-12T01:00:51ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220202#M42793
<P>As with others in this discussion, your instructions are not working for me.</P><P>Your 3rd step "Open music app and start headset"&nbsp; ????&nbsp; The headset is already connected the my iPhone X by bluetooth.&nbsp; What do you mean by "start headset", since it's already on.</P>Fri, 12 Jul 2019 01:51:31 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220202#M42793KingGN472019-07-12T01:51:31ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220343#M42828
<P><STRONG>&gt; Quoting Mike5333</STRONG><BR /><EM>&gt; " Set location permission in the Bose music app settings (I mean the Android menu settings) fixed the issue for me."</EM><BR /><BR />Thanks for your suggestion, and I appreciate your desire to be helpful.</P><P>But to the Bose people: This is ridiculous! Why do you need to know my real-time location just for me to listen to music?!</P><P>I bought the QC35s a while ago and was already frustrated that I couldn't control the noise-cancelling feature without installing the (otherwise useless) "Bose Connect" app on my phone. Once it was installed -surprise, surprise!-&nbsp; it was loaded with spyware by default. I had to search to disable some of it, but I have no idea what else you've got hidden in there, and you've deliberately engineered these headphones so that I cannot control the NC without it.</P><P>&nbsp;</P><P>Look: you can charge people money for your product, or you can invade their privacy in exchange, but you can't do both. I paid 300 Euros for these headphones because I thought that that would be the end of the transaction. I reasonably assumed that having all of my listening habits monitored was not part of the deal. So how much is enough? How much would I need to pay to just be able to listen to my own music in peace, without you jotting down my playlists and watching me everywhere I go?</P><P>&nbsp;</P><P>I will never buy another one of your company's products again.</P>Fri, 12 Jul 2019 21:53:27 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220343#M42828bobbyzbitz2019-07-12T21:53:27ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220429#M42857
<P>This is most definitely not solved.&nbsp;</P><P>&nbsp;</P><P>I'm having the same issues. Now, it simply says "Connection Unsuccessful."&nbsp;</P><P>&nbsp;</P><P>I'm able to pair directly through the device bluetooth (phone/computer) but not through the app.&nbsp;</P><P>&nbsp;</P><P>I've cleared all bluetooth devices from the headphones, cleared the app, deleted the app and even reinstalled it. Still having the same issues.&nbsp;</P><P>&nbsp;</P><P>Even when I successfully got the device to pair with the apps once (the first time), each time I would enter the app, it would say it was disconnected and try to reconnect (unsuccessfully).&nbsp;</P>Fri, 12 Jul 2019 15:51:48 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220429#M42857pyejirsa2019-07-12T15:51:48ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220464#M42869
<P>This worked for me! For some reason, even if I allowed permission in the Bose Music app - it did not work. I had to go into my location permission settings on my phone and ensure that Bose Music was allowed location permissions.</P>Fri, 12 Jul 2019 18:24:11 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220464#M42869snfelton2019-07-12T18:24:11ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220465#M42870
<P>Enabling location services doesn't seem to be a fix for iOS. The Music app isn't listed as an app that has requested or can be enabled for location services.</P>Fri, 12 Jul 2019 18:26:21 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220465#M42870BobbyC2019-07-12T18:26:21ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220506#M42885
<P>I too have the same issue. &nbsp;It connects and works for a while with the Bose Music App, and then it doesn’t find the headphones. &nbsp;At the same time the headphones don’t stop telling you “Ready to connect”</P><P>&nbsp;</P><P>Can your Tech team look into this as an urgent matter. &nbsp;It’s unacceptable to roll out a top of the line new headphone model and new app, only for them not to work together.</P>Fri, 12 Jul 2019 20:50:47 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220506#M42885Rbmc2019-07-12T20:50:47ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220507#M42886
<P>Adding to that - I’ve implemented the solution posted here twice.</P><P>&nbsp;</P><P>they work again for a while, and then the issue reoccurs.</P><P>&nbsp;</P><P>Please escalate to your Engineering teams ASAP - I don’t think you have found the Solution.</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 12 Jul 2019 20:53:50 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220507#M42886Rbmc2019-07-12T20:53:50ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220574#M42911
<P>after extreme sceptiscm, this actually worked. extremely annoying but you must be patient.&nbsp;</P><P>&nbsp;</P>Sat, 13 Jul 2019 02:59:38 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220574#M42911tlitonyli2019-07-13T02:59:38ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220619#M42918
<P>What an absolute shocking experience - like others just unboxed my new headphones&nbsp;</P><P>&nbsp;</P><P>- can’t connect&nbsp;</P><P>- can’t activate&nbsp;</P><P>- why do I now need 3 Bose apps to manage my headphones and SoundTouch devices</P><P>&nbsp;</P><P>bose developers hang your head in shame and go and look at Apple AirPods to see how simple this should be&nbsp;</P><P>&nbsp;</P><P>utter disgrace for a premium product&nbsp;</P>Sat, 13 Jul 2019 09:42:24 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220619#M42918Fentor2019-07-13T09:42:24ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220622#M42919
<P>This app is shockingly Bad. &nbsp;Bose you should be ashamed of yourself. &nbsp;Not only does it fail to connect, it constantly signs you out and you have to sign back in. &nbsp;How do I connect to your stupid app at 30,000 feet with no internet? &nbsp;</P><P>&nbsp;</P><P>Fix this garbage Bose, there is no excuse for it.</P>Sat, 13 Jul 2019 10:53:04 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220622#M42919Donnation2019-07-13T10:53:04ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220634#M42928
<P>Once again, after another night spent troubleshooting, this problem needs to be marked unsolved.&nbsp;</P><P>I'm hoping the BOSE team gets this escalated immediately to the engineering team. To have released this App along with the 700s is pretty embarrassing. It's a far worse user experience than the QC-35 IIs. While I love the new features of the headphones, I'll be returning them shortly if this isn't addressed.&nbsp;</P><P>There's no reason that a premium Bose product should be beta tested on it's early adopters. Once again, I've followed every step in this thread multiple times using an iPhone. At best, the device connects to the app for a short period, then disconnects and won't reconnect. I've included removing the app entirely, reinstalling, restarting the phone, clearing the device entirely, MULTIPLE TIMES.&nbsp;</P><P>I can't believe none of the reviewers have discussed this massive issue. Please help asap.&nbsp;</P>Sat, 13 Jul 2019 11:41:21 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220634#M42928pyejirsa2019-07-13T11:41:21ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220650#M42937
<P>Totally agree. The connectivity issue is an absolute joke. I’ll be returning mine as well</P><P>within the next week if this isn’t corrected. There is absolutely no excuse for it.&nbsp;</P><P>&nbsp;</P><P>I also get an absurd “Your device isn’t connected to a WiFi network so your headphones may not connect.” &nbsp;Bose in what universe are you living in that you are making WiFi a part of connecting your phone through Bluetooth. &nbsp;Get your act together. &nbsp;</P>Sat, 13 Jul 2019 12:51:37 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220650#M42937Donnation2019-07-13T12:51:37ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220664#M42945
<P>The WiFi requirement is what confounds me the most given the connection with Bluetooth. Many of us purchase these for airline travel where WiFi availability is spotty at best. Hopefully the supossed upcoming Sony’s will give us a viable option.</P>Sat, 13 Jul 2019 14:14:45 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220664#M42945mreloc2019-07-13T14:14:45ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220760#M42986
<P>I had to ditch my QC35 because the mic would randomly stop.&nbsp; I was hopeful that thing would be better with the NC 700, but boy was I mistaken when the headphones won't even pair with the app.&nbsp; I finally got past the first part where the picture of the headphones pops up on screen, by resting my iphone on the right cup, but now when it goes to connect it says connection failed.</P><P>&nbsp;</P><P>Of course Bose will deny the problem, just like they did with the QC35 offering to replace them ad nauseum, not realizing that this is a bigger problem.&nbsp; I'm beginning to hate Bose because they really don't care about their customers.</P>Sun, 14 Jul 2019 02:14:07 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220760#M42986PaulRaf2019-07-14T02:14:07ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220785#M42995
<P>I can't fix the problem even after reading all the post here.</P><P>&nbsp;</P><P>The thing is THIS SHOULD BE BOSE's problem!!!!</P><P>&nbsp;</P><P>Why did the customer have to resolve the problem by themselves?</P>Sun, 14 Jul 2019 06:49:21 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220785#M42995jktttw2019-07-14T06:49:21ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220795#M42998
<P>Finally... The issue goes away, but I don't know why....</P><P>&nbsp;</P><P>But I did try all the methods posted in this thread~</P>Sun, 14 Jul 2019 08:32:06 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220795#M42998jktttw2019-07-14T08:32:06ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220934#M43054
<P>Assumming I don't depend on the Bose Music app, the NCH700s have been performing just fine once they were paired to the two devices - 1 Android, 1 IOS - using Bose Music. That pairing process took several days of frustration following most of the suggestions on this forum and a few that I thought of.&nbsp; Like you say, "finally it started to work." However, the Bose Music app is still buggy. Whenever I want to use it, I have to log back into Bose - it doesn't even remember user name or password, forcing me to type that information in yet again. Then it won't connect even though it lists them so I have to delete and add. Then it works.</P><P>&nbsp;</P><P>It does have one annoying habit, it momentarily loses Bluetooth connection. It will announce loss of connection, then a few seconds later announces that it is connected.</P><P>&nbsp;</P><P>I have not seen anything official from Bose regarding any solution, as in an update to Bose Music.</P>Sun, 14 Jul 2019 22:14:48 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220934#M43054rcpost2019-07-14T22:14:48ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220942#M43056
<P>Same issues as all have said. Have iPhone 6s, iPad Air 2, MacBook Pro mid 2014. Actually running iOS 13 developer beta 3 and MacOS Catalina beta 3. Although I can now see the beta software is not the culprit. It is definitely Bose's problem. I just paid $435 (including tax) for what I thought were the best ANC headphones available. I will definitely return them in one week if there isn't a software update which corrects for all the bugs. Very poor software quality control from Bose. Very disappointed.&nbsp;</P>Sun, 14 Jul 2019 22:53:12 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220942#M43056DTZ2019-07-14T22:53:12ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220975#M43066
<P>Same issue here.. Very disapointed!!</P><P>&nbsp;</P><P>Each time I try to connect to iPhone X I have issues. Solution works temporarily, but next time I want to connect I have similar issues. I should not need to spend 10 minutes to connect each time..</P>Mon, 15 Jul 2019 06:29:36 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/220975#M43066Jama762019-07-15T06:29:36ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221005#M43073
<P>I have the same issue, but when it occurs I just start tapping the headphones name continuously and it reconnects after a few seconds.</P>Mon, 15 Jul 2019 09:07:32 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221005#M43073cesarv2019-07-15T09:07:32ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221059#M43080
<P>84 comments later and this is still marked “solved”</P>Mon, 15 Jul 2019 11:07:28 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221059#M43080pyejirsa2019-07-15T11:07:28ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221180#M43110
<P>This is a really frustrating problem to work through. I think I've tried all of the suggested fixes listed here, but it is still not working. Is there a running list of steps to take where I don't have to read through all 90 posts? I imagined a much smoother experience with buying my first premium headphones. Pretty disappointed thus far.</P>Mon, 15 Jul 2019 16:57:41 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221180#M43110Cubswin412019-07-15T16:57:41ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221208#M43120
<P>Hi Everyone!</P>
<P>&nbsp;</P>
<P>Thank you for all your posts and raising awareness of the issue. All of your feedback has been most helpful.</P>
<P>&nbsp;</P>
<P>Following the feedback from the Community, we have found that some users have experienced set up issues within the Bose Music application for iOS devices. These sometimes present as issues with initial setup or issues once they have been set up. We would like to take the opportunity to thank you all for your continued patience and to inform you that this has been passed onto our Engineering team. The team has now identified the course of the issues and are now working tirelessly&nbsp;to provide a solution.&nbsp;</P>
<P>&nbsp;</P>
<P>For more details and troubleshooting steps regarding this issue, please go to the <A href="https://community.bose.com/t5/Around-On-Ear-Headphones/Noise-Cancelling-Headphones-700-App-setup-and-connection-issue/m-p/221080#M43114" target="_blank">Community thread HERE</A>.</P>
<P>&nbsp;</P>
<P>Thank you again for your contributions to helping us locate the issues.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;Kindest,&nbsp;</P>
<P>&nbsp;</P>
<P>Jessie O</P>Mon, 15 Jul 2019 18:10:19 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221208#M43120Jessie_O2019-07-15T18:10:19ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221583#M43260
<P>This is the only solution that worked for me.</P><P>Thanks!!!</P>Tue, 16 Jul 2019 17:28:08 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221583#M43260nickfisher472019-07-16T17:28:08ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221591#M43263
<P>Hi Nickfisher47,</P>
<P>&nbsp;</P>
<P>That's great news! We're glad to hear that this has worked for you!</P>
<P>&nbsp;</P>
<P>It would be interesting if other community members could come back to us and inform us if this has resolved their issues!&nbsp;</P>
<P>&nbsp;</P>
<P>If there is anything else we can do please reach out again!&nbsp;</P>
<P>&nbsp;</P>
<P>Kindest,&nbsp;</P>
<P>&nbsp;</P>
<P>Jessie O&nbsp;</P>Tue, 16 Jul 2019 17:39:14 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221591#M43263Jessie_O2019-07-16T17:39:14ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221659#M43292
<P>Here's a thought for you moderators...How about a 10% off code for all of us reading these threads that are now very weary of spending our hard earned money on a product that may not work after purchase.&nbsp; i was pretty set on purchasing these headphones by the end of the week (upcoming trip) until i found out by this thread that there is still no fix.&nbsp; Seems like a huge risk on my part to purchase from Bose.&nbsp; 10% Off would ease the pain a bit to wait for a fix.&nbsp;</P>Tue, 16 Jul 2019 19:50:55 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221659#M43292Mutiny812019-07-16T19:50:55ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221761#M43342
<BLOCKQUOTE><HR /><LI-USER uid="121706"></LI-USER>&nbsp;wrote:<BR /><P>Here's a thought for you moderators...How about a 10% off code for all of us reading these threads that are now very weary of spending our hard earned money on a product that may not work after purchase.&nbsp; i was pretty set on purchasing these headphones by the end of the week (upcoming trip) until i found out by this thread that there is still no fix.&nbsp; Seems like a huge risk on my part to purchase from Bose.&nbsp; 10% Off would ease the pain a bit to wait for a fix.&nbsp;</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>Seriously? &nbsp;You want a discount when people like myself who already purchased the product and its not working are dealing with the issues? &nbsp;If anything, we are the ones who deserve something from Bose, not potential buyers like yourself. &nbsp;You can just wait for the fix and then buy them, or don't buy them. &nbsp;Our only options are to either wait for the fix or return them.</P>Wed, 17 Jul 2019 01:19:31 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221761#M43342Donnation2019-07-17T01:19:31ZBose App and 700 headphones - current condition is unusablehttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221789#M43399
<P>Recently picked up the 700’s. &nbsp;Hoping for an upgrade from my QC II’s.</P><P>&nbsp;</P><P>The build quality and noice cancelling abilities are excellent. &nbsp;Unfortunately, this is where the fun stops. &nbsp;Pairing via Bluetooth was frustrating at best. &nbsp;Using the Bose music app I needed to toggle Bluetooth on and off to finally get them to connect to both of my devices, &nbsp;</P><P>&nbsp;</P><P>I am currently on vacation and have spent time on trains and planes. &nbsp;The headphones do not appear to want to work at all if you don’t have WiFi connection. &nbsp;Recently on a train trip it took me over 15 minutes to toggle in and out of airplane mode, disconnect and reconnect via Bluetooth to finally get the headphones to connect to my device. &nbsp;Turned them off and back on again only to be faced with the same issues. &nbsp;Trasparency mode only pauses my media when I am connected to my iPhone not my iPad.</P><P>&nbsp;</P><P>The Bose music app seems really angry and not functional when you are not connected to the internet, which is most of the time when traveling. &nbsp;Not understanding why Bose would think it was a good idea to require internet connection for headphones.</P><P>&nbsp;</P><P>Like many premium brand products I expect Bose stuff just to work. &nbsp;When I drop $499 on headphones I do not expect these types of issues. &nbsp;When I return home they will be returned.</P>Wed, 17 Jul 2019 05:05:15 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221789#M43399justcrusin2019-07-17T05:05:15ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221845#M43379
<P>I'm experiencing the same issue on my iPhone 7 Plus on iOS 12.3.1 &amp; the latest version of Bose music app.</P><P>&nbsp;</P><P>I did all the troubleshooting steps, but they only work TEMPORARILY. The next day, connection to the app fails again and I need to do the same steps if I want to change a simple setting.</P><P>&nbsp;</P><P>This is very disappointing for a premium device like this.&nbsp;</P><P>&nbsp;</P>Wed, 17 Jul 2019 10:30:18 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/221845#M43379cagdas2019-07-17T10:30:18ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/222149#M43503
<P>I confirm that the fix works! Thanks, Bose.&nbsp;</P>Wed, 17 Jul 2019 22:12:23 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/222149#M43503dmilevski2019-07-17T22:12:23ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/222250#M43533
<P>I love Bose’s solution. &nbsp;Keep repairing the devices and it might work. &nbsp;Bose is a company that I just expect things to work. &nbsp;I shouldn’t have to jump through hoops to use $399 headphones. &nbsp;Test your products!</P><P>&nbsp;</P>Thu, 18 Jul 2019 04:49:47 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/222250#M43533justcrusin2019-07-18T04:49:47ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/223292#M43945
<P>Coming from a total BOSE fan boy...these cans are garbage.&nbsp; They rushed them out too soon to stop the bleeding of market to Sony.&nbsp; I think they made a HUGE mistake pushing this product out, it clearly doesn't work and will only serve to push more people to Sony.&nbsp; I'm giving them 1 week to resolve this issue and then these phones are going back</P><BLOCKQUOTE><HR /><LI-USER uid="121543"></LI-USER>&nbsp;wrote:<BR /><P>This is a really frustrating problem to work through. I think I've tried all of the suggested fixes listed here, but it is still not working. Is there a running list of steps to take where I don't have to read through all 90 posts? I imagined a much smoother experience with buying my first premium headphones. Pretty disappointed thus far.</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Sun, 21 Jul 2019 23:03:54 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/223292#M43945kykusz2019-07-21T23:03:54ZBose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/224555#M44406
<P>Why do I have to log in to Bose Music App on my iPhone almost EVERY TIME! And the app will not connect to my NC 700.</P><P>This is really disappointing, to log in when I just need to connect my own headphones.<BR />Bose come with a new update ASAP, without the unnecessary login. (It is probably just for you to take user information from us).<BR />Connecting to both iPhone and Windows 10 doesn't work either. Need to turn the headphones on and off to switch the sound to the desired device. After all, it is not possible to use the "Bose Music App" because it fails all the time.<BR />Will return these headphones if nothing happens in a very short time.</P>Thu, 25 Jul 2019 11:52:05 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/224555#M44406Svein2019-07-25T11:52:05ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/224609#M44390
<P>This issue is not solved. Please mark it unsolved immediately.</P><P>&nbsp;</P><P>I have updated the firmware on the headphones but can still not get them to connect to any of the three android devices I've tried on. Yes I've also followed every other suggested steps and quite a few besides them. Bose, own the problem! Mark it unsolved. Solve the problem. Mark it solved when the users are satisfied.</P><P>&nbsp;</P><P>This thread is already ten pages of the same problems. Own it, please!</P>Thu, 25 Jul 2019 14:22:57 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/224609#M44390brynte2019-07-25T14:22:57ZRe: Bose NC Headphones 700 - Unable to connect to Bose Music apphttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/224612#M44391
<P>Hi Brynte,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for posting and welcome to the community. I am deeply sorry to hear that you are experiencing this issue and would love to help you resolve this.&nbsp;</P>
<P>&nbsp;</P>
<P>I understand&nbsp;your frustrations regarding this and appreciate that you have attempted some steps already before reaching out to us, can you please also confirm the region that you are located in? If you are located in a region that the headphones aren't currently available this may cause issues for you. So that we don't get you to repeat any steps can you please update us on which steps you have attempted so far?&nbsp;</P>
<P>&nbsp;</P>
<P>I look forward to hearing back from you.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,&nbsp;</P>
<P>Hector B&nbsp;</P>Thu, 25 Jul 2019 14:33:27 GMThttps://community.bose.com/t5/Around-On-Ear-Headphones/Bose-NC-Headphones-700-Unable-to-connect-to-Bose-Music-app/m-p/224612#M44391Hector_B2019-07-25T14:33:27Z