You know how I keep talking and writing about hashtags needing to have a place within your crisis communications? Well, get excited for this ladies and gentlemen… Google is adding hashtags to search results!! I read about this new Google search feature and got super excited to write about it here for you today. This […]

One of my favorite crisis bloggers, Kim Stephens, recently published an interesting summary of two reports by Project Hazards Emergency Response and Online Informal Communication (HEROIC), on their research around the use of Twitter by officials in the Boston Marathon Bombings. There are many aspects of these reports that are very interesting, but the thing that struck […]

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