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Returns

1. OUR RETURNS POLICY

If you are based in the USA , Canada , Australia or New Zealand you get 28 days to return your items starting from the day you receive your order. For all countries outside of the EU you have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. Find out how to return your items here.

2. FAULTY GOODS

Please return your item(s) to us in a reasonable time after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here , and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

3. HOW TO RETURN AN ITEM?

It’s as easy as 1, 2, 3! Just follow our hassle-free, 3-step process:

Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.

Cover your original address label with the sticky boohoo returns label found on the bottom right hand corner of your delivery note. Need a new one? Download yours below, and remember to add your order number – you’ll find this in the Order History section on the My Account page.Rest of World address label

Return your package via your local returns centre, remembering to get proof of postage. Please don’t post your package without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

4. HOW MUCH DOES IT COST TO RETURN AN ITEM?

We don’t offer free returns from countries outside the UK & ROI right now (we’re working on it!), so it’s up to you to cover the return costs.

We’ll put a returns label in your parcel for your local returns centre. Please use a standard, trackable service – and remember to keep hold of your proof of postage.

If you need to print a new returns label, just click on your country below. Bear in mind you’ll need to add your order number to this new label. This will be under Order History in 'My Account'

UK returns label

UK Returns are absolutely free! A free returns label is included with your parcel. If you've misplaced your UK returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)

Remember to add your order number if you download a new address label - this can be found in Order History in 'My Account'.)

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

5. HOW LONG BEFORE I GET MY REFUND?

We’ll refund you within 14 days of the day that we receive your returned item(s) at our UK warehouse. If we don’t receive your return within a reasonable time, we’ll ask you to send us your Post Office certificate of postage as proof. We’ll then refund you within 14 days of the day we see your proof of postage. If you’re unable to provide this, we reserve the right to refuse your refund.

We’ll send you an email to say we’ve received your returned parcel, and another when we’ve processed your refund, so check your inbox (and junk folders just in case!) for updates along the way. Just bear in mind it can take 3-5 working days for the refunded payment to show in your account once the refund has been processed. This depends on the bank your card is registered with.

6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!

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