Step 1 - Troubleshooting sound processor or accessories

Before contacting your local customer service representative, you must determine whether the problem comes from your sound processor or from a faulty accessory (e.g. antenna, magnet, cable).

Accessories

1. Make sure you have a set of functional accessories (antenna, magnet, cable). You may need to contact your local Customer Service to order these accessories. Find the reference number to order an antenna, magnet or cable