Online : You can place an order online
using credit card (VISA, MasterCard, PAYPAL). GroceryThai.com uses Advanced Encryption Standard (AES-256) to secure its website.

Phone Order : Please call us at (818) 469 9407.

Once you completed an order online, should you received a confirmation email from
us. If you do not received any email, please send an email thru this page.

Most orders will be processed within 24- 48 business hours. If you would like your order to arrive on a specific date, please indicate in the comment box when you check out, and please allow appropriate time for us to process your order.

After order has been shipped, you will received an email states delivered status
with tracking number (There is no tracking number for USPS: First Class Mail Service, APO Address and some international shipments).

Paypal: For Paypal customer, your order will be process after we receive your payment or your e-check has been cleared.

Money Order / Cashier Check: These options are not available online, please state your items, quantities and post code thru this page, we will email you an invoice. The order will be process after the payment has been cleared.

Google Checkout

Currently, the Google checkout is not available online, if you prefer this option, please state your items, quantities and post code thru this page, we will email you an invoice, you review and pay the amount.

What is and How to
Google Checkout is an online payment processing service provided by Google. Customer who would like to use their credit card, but the credit card issuers are not in the US, or credit card issuers failed to provide the address verification may experience the transaction declined using their cards on our site. With this option, you may require create an account at Google checkout at http://checkout.google.com using any email address. Google Checkout offers fraud protection. It is safe and secure, we do not colllect any of your credit card information.

Please follow this link to create account at Google checkout: http://checkout.google.com
1. Click on Sign up now
2. Follow the screen, enter your information. If ship to different address, at the bottom of radio button, please click on A different address.
3. Click the button "Create my account. Time to shop!"

Check your email account for a verification message from Google. In order to verify that the email address associated with your account is correct. Google will send an email message to the address you use to create your account. To activate your Google account, open the message and click on the link provided.

We ship our product thru shipping carriers; FedEx and USPS (US Post Office). If you live in Los Angeles, CA you can contact us at this page for schedule pickup. Occationally, we deliver the package within the local North Hollywood, Los Angeles if you order the bulk amount.

How do we calculate shipping cost?
Our shipping cost is a real time quote from our shipping carriers such as FEDEX and, USPS; depends upon delivery options, weight, distance, dimension of the package. All shipments (except USPS:First Class Mail, APO, and some international shipments) come with tracking number will be emailed to you.

Food items with liquid or water usually carry heavy weight, please do not panic when you add one item in shopping cart and see high shipping cost compare to price of product. We ship the package from Los Angeles, CA zip code 91605. Fed Ex, USPS start their shipping fee for 1 lb.(0.1 to 1 lb.) at $4-7 depends on location, but linearly decrease for more weight. For example, a bottle of Sweet chili sauce, 32 oz has shipping weight of 4lbs. Therefore, shipping cost for ground service can be up to $10 to New York city.

To save shipping costs: If you order a heavy weight merchandise such as
a household item, beverages or sauces along with fresh produce or dessert, please
seperate your order. Ship your heavy weight items by FedEx Ground for lower shipping cost. In the other order, ship the fresh produce or dessert as stated below.

Fresh Produce Notice.
For fresh items, like produce and dessert, please select Priority Mail (For USPS) or 2nd Day Air (For FEDEX) only. Customers who live in California, Nevada, Arizona can select Ground shipping service. We will not guarantee the freshness of those items if you failed to do so and will not accept the returned merchandise. We will ship on Monday only. By doing this, we can ship your produce or dessert while it is fresh. If one of these days is a holiday, we will ship on the next business day. However, if your order is delayed. You will be notified by e-mail.

All the addresses within The United States and territories that US Post office or FedEx(if applicable) can deliver.

P.O.Box Addresses ;

We ship via USPS only. FedEx does not deliver to Post Office Box addresses in the US. If you would like to select Fedex, please provide your physical address in order to process the shipment.

APO/FPO Addresses ;

We ship via USPS, please show the grade, full name with a middle name or initial and PSC number, unit number or ship name. Replace the city name with APO or FPO and the state with AA for Armed Forces Americas, AC for Armed Forces Canada, AE for Armed Forces Europe, AF for Armed Forces Africa, AP for Armed Forces Pacific, AM for Armed Forces Middle East and use a special ZIP Code.

Domestic Addresses.FedEx : The estimate delivery times for domestic are ;FedEx Priority Overnight Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas. Available to all 50 U.S. states.FedEx 2Day By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences). FedEx Ground 15 business days within the contiguous U.S.; 37 business days to Alaska and Hawaii.FedEx Home Delivery 15 business days within the contiguous U.S.; add 37 business days to Alaska and Hawaii.

The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.

USPS : The estimate delivery time for
USPS within the 48 continental states are varie on locations and delivery options; Express Mail next day, 1 to 2 business days in many locations Priority Mail 1-3 Days. Please note there is no guarantee delivery for this service, and might take up to 14 days.First class mail (if your order is applied) 1-3 days, there is no guarantee delivery for this service, and might take up to 14 days.

Note
When you selected 2nd day (FedEx) or priority mail (USPS) delivery option , it is not
guaranteed you will always received the package in few days. Please allow extra days for holidays, weather, unexpect events. For customers who order fresh produce or fresh dessert, we will inform you via email when we will ship, to ensure the freshness. We do not want our food sit at transit station too long.

From our shipping experience, it might add little extra day(s) for some locations and season. We can not guarantee arrival time. For APO/FPO address, it might takes up to 12 weeks for delivery time. Once our package shipped to USPS mail system,
we can not track or guarantee the arrival.

: We do not accept NON-US credit card Issuers. The alternative payments are as follow;
1. Google Checkout. If you prefer this method, please state your items, quantities and your country thru this page, we will email you an invoice. You review the amount and pay thru Google checkout. This option requires you to create account at Google.
2. PAYPAL. Please check if paypal is available in your country. Similar to Google checkout, please state your products, quantities and your country thru this page, we will email you an invoice.

Shipping Cost

You can view the shipping fee when you check out. Please note FedEx and USPS offer varies rates depend on destination and delivery options. They do not provide ground service in some countries. For economy rate, please email us, states items, quantities and your address. We will email you the cheapest rate as possible. Please note that the Post office is no longer offer parcel post service to the addresses outside the USA.

Delivery Time

The estimate delivery times for International are various by countries. We try our best to ship fast and at the inexpensive rate. However, there are differences in custom and mailing transit systems of each country.

Custom Taxes

Customer will take responsibility for import tax and special fees, if any. When ordering from us, you are considered the importer of product and must comply with all laws and regulations of the country in which you are receiving product. We will not be held responsible or liable for any problems that result at your local customs office or post office. We do not collect any duties or taxes from you, and do not know how much they cost. We are unable to provide any license(s) for any product(s) we shipped that may required by your local custom.

Please check with your local custom whether the food or grocery product(s) can be ship to your country. If it is not allowed, it will be discarded by your custom office. We can not guaranteed arrival or delivery time though you have selected Express Service. There is no refund for the product(s) and shipping fee if the package is undeliverable from any of these reasons; Seized by local custom office, Incorrect address, Failed to pay custom taxes or fees, Failed delivery attempts, Package lost or Refused by recipient.

At Grocerythai.com, we are committed to serving you with the best. If you are not satisfied with any merchandise, you may exchange or return it within 20 days. Sorry, fresh produce and dessert are not returnable.

For exchange, we will send you new merchandise once we receive the item. Charges for reshipping may occur.

For return, you will receive a credit which can be applied toward the next purchase. Please note all return merchandises will be charge 25% restocking fee. Merchandise with free shipping or shipping fees included will be deducted for the amount of shipping charge.

Please note that all exchange and return merchandise must be packed in the original package. Contact us via email before exchange or return of any merchandise for confirmation and procedure. Please state your order number, date, and item which you want to return or exchange here . We will reimburse shipping costs only if the shipping was caused by our mistake.