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Service Training

Service Training

Ashok Leyland endeavours to bring the best-in-class experience to our customers, through our products and services. In realising this commitment, we understand not only the need for regular repair of your vehicles but also the importance of arresting the product repair time resulting in minimum off road time. This urge to ensure maximum profitability and satisfaction for our customers coupled with the ask to keep our service force abreast with the continually changing landscapes in technology, led to the need for Service Training, an initiative that trains and empowers our service workforce to handle the most complex of vehicular services.

Since our service workforce is professionally trained, they not only help keep your vehicles in top shape, but are also catalysts for enhanced customer satisfaction. Service Training caters to the training needs across ranks: from an entry-level technician to an experienced workshop manager. They undergo intensive training programmes so as to ensure that every person among our channel partners is trained for continual improvement in their skills for higher productivity, retention and motivation.

The Need for Constant Service Training

The constant endeavours of our R&D engineers to bring innovative, customer-centric and commercially viable technology to the table, has made it vital to educate all the stakeholders who are going to take care of the vehicles on the same, including the owners who manage the fleet and the drivers who would actually be driving the trucks. Due to the ever-changing technology in the vehicle industry the need has also increased for service technicians to constantly upgrade their knowledge and learn how to use modern tools of diagnostics-multi-meters, scan tools and more–to service a vehicle. Without adequate training and hands-on experience on the new technologies there is going to be a huge disconnect, leading to customer dissatisfaction. Hence, it is imperative to have regularly trained, readily available technicians at every possible customer touch point.

Our Potential Participants

Ashok Leyland has its presence in diverse sections of vehicle industry, from commercial vehicle business to State Transport Undertakings (STUs) and even defence forces. In each of these industries, irrespective of reasons specific to their ecosystem, the need for higher uptime remains a constant; so does our effort to assure the same for each of them. Be it the service and repair needs of commercial vehicles and STUs to ensure maximum running time or the rigorous maintenance needs of defence vehicle to ensure enduring performance, Ashok Leyland caters to service training needs of its vast customer base. We also extend service-training support to educational institutes where the technical knowledge sharing is done based on the curriculum of the institute. Through our service training initiatives, we have been running programmes for:

Training Delivery Models

Training-Embedded Accordion

With the objective of sharing the latest know-how with the service technician fraternity so as to ultimately benefit the customer, the Ashok Leyland STCs are modelled as service knowledge dissemination centres. Spread pan India at Alwar, Chennai, Bhubaneswar, Nagpur, Nasik, Ludhiana, Namakkal, Pantnagar and Kolkata, the STCs offer training programmes that are a perfect amalgamation of theoretical and practical knowledge.

A typical STC is equipped with classrooms and audio-visuals aids for theory sessions and a demonstration area for practical sessions, which has an actual working model, to provide participants with hands-on experience. With a well-structured curriculum, a usual STC programme includes:

Product familiarisation–acclimatising new joiners with the varied product ranges of Ashok Leyland

Understanding the scope of work of a service technician in the maintenance of the AL product range

Diagnostics and troubleshooting-learning the usage and capabilities of modern diagnostic tools so as to provide cutting-edge vehicular service

In an effort to take service training to the customer’s doorsteps, Ashok Leyland conceptualized Knowledge on Wheels (KNoW), a very unique concept of knowledge sharing, bringing the advanced technical know-how to not only those with the least access to facilities to seek such knowledge but also to other technicians who would want to enrich their technical knowledge. Ashok Leyland has a fleet of modified, fully equipped mobile trucks positioned pan India that deliver training on site–at customers’ locations, channel partners’ locations, government organisations and local mechanic garages. KNoW also goes to very remote locations where people have no access to training due to various logistic reasons and to interior regions with no training facility within reach.

KNoW is equipped with a fully air-conditioned classroom for theoretical inputs and a workshop area for practical, hands-on training including diagnostics and live models for defect simulation. A typical KNoW mobile facility comes with an eight seater air-conditioned classroom, a smart TV and a demonstration area for working on a live engine.

Training courses are conducted primarily on familiarisation, maintenance, troubleshooting and diagnostics with state-of-the-art tools and equipment. Achieved through experienced trainers/instructors and a meticulous curriculum, KNoW's effectiveness as a comprehensive means of knowledge sharing is enhanced through instant certification.

Ensuring the growth of everyone associated with Ashok Leyland and to motivate and constantly upskill the service technicians at the dealerships across India, we have introduced an innovative initiative known as Earn & Learn at dealer sites. Aimed at upgrading the skills of the new entrants to the profession as well as the younger workforce, this training programme is devised as an on-the-job training, providing the technicians the opportunity to enhance their skills while not compromising on their livelihood.

The Earn & Learn programme can be undertaken in two ways:

Automajor–Designed for candidates who have completed their 10th standard, Automajor is a two-year programme in collaboration with the ITI that gives the participants, classroom as well as hands on training. The programme aims at giving the participants a boost-start in their career as a service technician.

b. Automaster–A six-month course designed for ITI graduates, Automaster helps aspiring technicians to upgrade their knowledge and skills, thereby go higher in the service technician’s career ladder.

b. Automaster–A six-month course designed for ITI graduates, Automaster helps aspiring technicians to upgrade their knowledge and skills, thereby go higher in the service technician’s career ladder.

At Ashok Leyland, learning is a continuous process, and with technological advancements, the company has taken its training levels a notch up and has provided trainings through e-modules. These e-modules are easily accessible via the e-learning platform that the company has developed and covers topics on the new products and processes of Ashok Leyland. The service technicians can access the e-learning modules from anywhere via a tab, a computer or learning kiosks at the dealer points. The participants can go through the self-learning modules using their User IDs and upgrade their knowledge. This is yet another channel of knowledge dissemination for service training.

SERVICE SAMRAT–Recognising the best service technician

To acknowledge the round-the-clock efforts by the service technicians among all the channel partners, Ashok Leyland has instituted Service Samrat, a recognition initiative to acknowledge the outstanding technicians of the year. Conducted across dealerships and with other channel partners, Service Samrat sees participation from more than 6000 service technicians and 1500 supervisors. The participants undergo a stringent selection process spread across multiple stages, at the end of which the winners get recognized for their proficiencies.

Collaboration with educational institutes

A forerunner in spreading knowledge, Ashok Leyland has always endeavoured to take its technical know-how to the very last person in the service technician fraternity. To ensure the same, and bridge the gap of the manpower supply, in the commercial vehicle industry, Ashok Leyland decided to take its knowledge to educational institutes, thereby also building an ecosystem of employability. Ashok Leyland collaborated and signed MoUs with the Centurion University, Bhuvaneshwar; the Raisoni Group of Institute, Maharashtra and Indo Global Exclusive Manpower Holding entity. The Joint Skill Development Centre (JSDC), is yet another initiative to provide primed human resources for dealers through residential campus training.

Ashok Leyland has also signed MoUs with select ITIs where they have set up a facility to train participants on not only the technical know-how of their machinery but also on various software course modules. The institute also offers an opportunity for the participants to become an instructor.

Collaboration with educational institutes provides the organisation an opportunity to not only share its latest technical knowledge with the student community but also develop well informed and deployable human resources to represent the relevant functional streams.

At Ashok Leyland Aapki Jeet, Hamari Jeet is a way of life and the company ensures that it works for the betterment of all its stakeholders, the drivers being one amongst the crucial partners. The commercial vehicle industry has been facing a critical dearth of quality drivers. Being cognizant of this, the company in collaboration with the state governments, pioneered the Driving Training Institutes (DTIs) way back in 1995. A noble initiative, the DTIs, a few of which work on a Public-Private Partnership, while the rest are company-owned, in the two decades and more of their existence has endeavoured to make drivers more employable and has churned out over eight lakh quality drivers across India.

Located in sprawling campuses across the country, the DTI centres offer highly structured trainings which cover numerous modules and use ultramodern technology coupled with real-road conditions to familiarize participants with all possible driving scenarios. The DTI courses see enrolments from driver from across the different segments of the industry. The institutes also help train drivers from various STUs and the Defence sector. The holistic training help the participants evolve into quality drivers who contribute their bit in the enhancement of the business.

Why DTI?

With the transportation industry growing exponentially, there is a need to meet the demand for skilled drivers. It has also become imperative that the drivers are kept abreast of the latest technological advancements and are trained to handle technically advanced vehicles. The training programs also spread awareness on the dignity of labour in the truck driving profession, thereby helping to enhance the status of drivers in the society. This awareness along with systematic, scientific training and an exposure to latest technologies give the DTI-trained drivers the definitive advantage of being more employable.

With an aim to inculcate good traffic discipline and improve road safety, the DTIs also look at the bigger picture of instilling good driving practices which would not only have a positive impact on the life and performance of the vehicle, but also on the profitability of the business they are associated with. Over the years, Ashok Leyland has refined the DTI courses, which have evolved as centres of excellence, providing trainings on all aspects of driving and management. The institutes address the need for a holistic approach to health and general well-being, with special emphasis on prevention of HIV.

Courses and Infrastructure in DTIs

The various courses offered by the institutes differ in duration depending on the need of the customer and the skills required in mastering the training. The pedagogy in DTI conforms to the ASDC & National Occupation Standards and adheres to the TS 16949 process. The course contents conform to the regulations of MV Rules and Act, and certificates are issued based on merit. A typical programme consists of basic skills development, including the Ashok Leyland 18 Point Skill Pack. All courses are designed to cover both theory and practical knowledge and undergo periodic internal and external process audits for continued enhancement in curriculum. Participants undergo mandatory tests at every level of the course, including periodic skills assessment till the culmination of the course.

Eligible candidates are also offered scholarships to pursue the choice of course they have opted for. The scholarships offered come under various schemes run by the state and the central governments, a few among them being the Pradhan Mantri Kowshal Vikas Yojna (PMKVY), Mahalir Thittam and THADCO (both funded by the Tamil Nadu Government), Government of Odisha Employment Mission and the National Skill Development Council (NSDC). The Ministry of Road Transport and Highways, the Tribal Welfare Department and the Forest Department of the Government of Madhya Pradesh also help qualified candidates become drivers. Apart from the government, private oil companies also sponsor eligible candidates enrolling for the DTI courses.

The DTI training platter includes:

LMV Trainings

Type of Trainings

Duration

Basic course in driving

1 month

Refresher course in driving

1/3/10 days

Modular Employability Skills–NCVT certified courses (DGSE)

3 months

HMV Trainings

Type of Trainings

Duration

Beginners training in Heavy Vehicle Driving

3 months

HMV learner’s course (with HMV learner’s licence)

1 month

Refresher course for experienced drivers

5 days

Training for Trainers

1 month & 5 days

Tractor–trailer training

5 days

Fuel saving techniques

2-3 days

Special Trainings - Hazardous Goods

Type of Trainings

Duration

Safe transportation of Hazardous Goods

3 days

Refresher course on safe transportation of Hazardous Goods

1 day

With a capacity to train over 25,000 drivers per annum per Driver Training Institute, so far over eight lakh drivers already been trained since inception. To meet the training requirements for such a large audience of over two lakhs per year, the DTIs are equipped with contemporary vehicles, modern infrastructure and a state-of-the-art driving simulator. Built on a motion platform technology, the simulator can produce movements of any kind and transfer the simulation to the driver’s seat for a realistic experience. A simulator comes with a cabin, screen and display facility for life-size visuals. This helps the trainee understand how it would be to drive a truck in actual driving conditions and acclimatise to various driving situations, in varied climatic surroundings.

The expansive campuses which offer reasonable accommodation facilities, have every conceivable road and terrain configuration to train the drivers. In order to reach out to and train maximum number of drivers, Ashok Leyland has DTI facilities spread in locations pan India:

Namakkal (Tamil Nadu)

Burari (Delhi)

Chhindwara (Madhya Pradesh)

Kaithal (Haryana)

Chhatia (Odisha)

Railmagra (Rajasthan)

Dharwad (Karnataka)

Yelahanka (Karnataka)

Vadodara (Gujarat)

The details of the DTIs are as follows:

1. Namakkal (Tamil Nadu)

Set in the heartland of trucking in 1995, the Namakkal training centre is a tribute to the indomitable spirit of the trucking community and designed to be an institute of excellence moulded by the expectations of our customers. Spread over 25 acres, the campus houses an all-inclusive infrastructural facility that includes four classrooms, a library, a model room, a laboratory and an open-air theatre.

The driving range consists of varied configurations of roads and terrains including bends of various types to ensure the candidates are comfortable driving the vehicles in any possible road conditions. The roads come complete with electronic signals, sign boards, road markings and street lights for night driving.

The institute has trained a mammoth four lakh drivers since its establishment. The institute trains around 18,000 candidates on the fresher course and has around 500 candidates enrolling for the refresher course every year.

The institute offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

2. Burari (Delhi)

The Burari DTI came into being in 2005 and is the first to be ISO 9001:2015 certified. Erected on 12 acres of land adjacent to the Transport Authority, in the heart of Delhi, the institute provides practical learning on Light Motor Vehicle (LMV) and Heavy Motor Vehicle (HMV) on a 2.2 km driving track that has numerous types of road configurations complete with electronic signals, road signs and road markings. The DTI is also equipped with two simulators. These virtual simulators based on the motion platform simulator technology give the drivers a holistic driving experience across varied terrain conditions. The realistic movements of the seat and the cabin in correspondence to the terrain and climatic condition being simulated add on to the learning experience of the participants.

The institute has trained over three lakh drivers since 2005. Around 65,000 drivers enrol for the refresher courses per year and around 3,400 candidates attend the fresher courses.

The institute offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

3. Kaithal (Haryana)

Started in February 2013, this DTI is situated on the Kaithal–Khanauri Road in the district of Kaithal, Haryana. This DTI is spread over 14 acres with a facility of boarding and lodging up to 75 trainees. It is also equipped with a test track for driving range, two truck simulators, six classrooms, a cut-section room and an auditorium with a capacity for 150 people.

The institute has produced a cumulative of 45,000 drivers till date, with about 20,000 completing the refresher training and about 2,000 candidates completing the fresher course per year.

The institute offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

4. Chhatia (Odisha)

The DTI at Chhatia is situated 50 kms from Bhubaneshwar on NH 5 and has been functional since 2013. Spread over 41 acres with a driving track of 4 kms, one of the differentiating factors of this institute is its natural hilly terrain with an elevated height of over 60 ft., offering high advantage in learning. The track also includes varied types of road scenarios to hone the driving skills of the candidates. The classrooms are equipped with the latest audio-visual aids for theoretical lessons. It also has auto labs with the current vehicle aggregates on display to provide insights on the operation and maintenance of a vehicle. The institute also offers an additional programme, Train the Trainer, aimed at teaching the instructors at private training institutes.

Since its inception, the institute has trained over 25,000 drivers. In a month, around 160 freshers come out as certified drivers and about 130 enrol for a refresher course.

The institute offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

Train the Trainer

5. Chhindwara (Madhya Pradesh)

Set up in 2013 and spread over an area of 13 acres, the Chhindwara DTI is situated around 120 kms from Nagpur and about 286 kms from Bhopal. With a lodging facility for 150 trainees, the institute has six fully air-conditioned classrooms with audio-visual aids, auto lab, a library and a full-fledged driving range with a modern state-of-the-art motion platform simulator.

Since its operation, the DTI at Chhindwara has trained over 10,000 drivers. The institute trains, on an average, 500 candidates on their refresher as well as fresher training programs annually.

The institute offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

6. Railmagra, Rajasamand (Rajasthan)

The Rajasthan is situated in the district of Rajasamand, near Udaipur and is functional since 2014. Housed on a 14-acre land, with the facility for six classrooms and a hostel for accommodating 150 students, the institute boasts of a 3.5-km long driving range, an auto lab, a library and a modern state-of-the-art motion platform simulator. The motion platform simulator mimics different road and climatic conditions along with the corresponding movements such that the realistic movement of the seat as well as the cabin add on to the learning experience of the candidates. The simulator also helps in understanding the controls of the truck and acclimatizes the trainee to a myriad driving conditions.

The institute has trained over 2,800 drivers till date with an intake of about 200 candidates for the fresher training per year.

It offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

7. Dharwad (Karnataka)

Established in December 2015 and located 15 kms from Hubli, the DTI in Dharwad is spread over 10 acres of land. The facility includes an administrative block with six classrooms, library, auto lab and a 3-km driving range. The DTI also has boarding and lodging facilities for 200 trainees.

The DTI has skilled a cumulative number of 38,000 drivers till date with around 32,000 drivers enrolling for the refresher course.

The institute offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

8. Yelahanka (Bangalore, Karnataka)

Operational from June 2016, the Yelahanka DTI is situated on an expanse of 10 acres. Mirroring the facilities available in the Dharwad DTI, the Yelahanka DTI has a 3-km drive range that showcases various road terrains for rigorous truck driving training. The DTI also has an administrative block that houses a library, an auto lab and six classrooms.

From the time of its inception, the Bangalore DTI has trained around 25,000 drivers.

The institute offers the following courses:

LMV

HMV

Special Courses

Fresher courses

Fresher courses

Hazardous Goods

Refresher courses

Refresher courses

Fuel saving course

9. Vadodara (Gujrat)

Established in June 2016, the Vadodara DTI is situated on the premises of RIL transport facility on the outskirts of Vadodara at Ranoli. The district of Vadodara has the presence of large oil and chemical companies in around the area, and, as a result, has a large number of vehicle population involved in hazardous chemicals transportation.

Ashok Leyland having understood the danger involved in the transfer of these hazardous products, train the drivers to transport these goods from the companies to the desired destination and introduced a specialized training for hazardous goods carriage.

Catering to the need of the hour, this DTI, with a capacity to train 50 students per day, has specially commissioned and successfully executed fresher and refresher courses for the upgradation of the truck drivers’ skills in hazardous goods carriage.