Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Consumer Goods Mobile App

ACTUAL BEHAVIOR ---------------On Android version 6 the behavior is not consistent.First test was fine, the second test revealed some errors: First test: only one appointment was used:- one appointment was correctly marked and synched Second test: 3 appointments were used:- some have only the checkout time but no GPS position - some only have the times (check in and check out) but no GPS position

Recording from SUI with the result after sync is available.

EXPECTED BEHAVIOR-----------------------All tests should have the same result.

STEPS-----------------------The issue can be reproduced at will with the following steps:1. Create several test appointments2. Upload the route on the Mobile app with admin user3. Switch user to sales rep and do check-in and check-out on that appointment. 4. Save the route5. Sync successfully and check results on the SUI interface.

BUSINESS IMPACT-----------------------The issue has the following business impact:Due to this issue, customer cannot go live using the CG Mobile app.