WEBVTT HE SAYS HE WAS TRYING TO TOWCAR FROM THIS PARKING LOT WHENAN ARGUMENT STARTED WITH ANOTHERDRIVER.>> PEOPLE GET ANGRY ALL THETIME.YOU JUST KIND OF GO ALONG WITHIT AND YOU GO ABOUT YOUR DAY. THAT'S USUALLY HOW IT WORKS, ANDTHIS TIME IT DIDN'T.EMILY: BILLY CRAVEN WORKS FORDAVE'S TOWING.HE SAYS IT WAS AROUND 1:00 A.M.THURSDAY MORNING WHEN HE STOPPEDAT THE THORTON'S GAS STATION ATTHE CORNER OF BARDSTOWN ROAD ANDGOLDSMITH LANE, TO TOW A CARTHAT WOULDN'T START.>> I HAD TO BLOCK ONE CAR TO GETMY CAR FOR THREE MINUTES ANDWHEN I WENT TO PICK UP, THE GUYWAS COMING OUT OF THE STORE,ALREADY VERBALLY AGGRESSIVE.EMILY: CRAVEN SAYS THE DRIVEWAS UPSET HIS SUV WAS BLOCKED INTHE PARKING LOT.HE SAYS THE DRIVER MOVED TSUV, BLOCKING THE BED OF THE TOWTRUCK CRAVEN WAS USING>> BASICALLY WAS HINDERING MEFROM DOING MY JOB, BY BACKING BETWEEN THE BED AND THE CAB, SOI COULDN'T MOVE MY BEEMILY: CRAVEN SAYS THE MAN WASSITTING IN HIS SUV WHEN THE TWOGOT INTO AN ARGUMENT.HE SAYS WITHIN SECONDS THE MANPULLED A GUN.>> AND AS HE REACHED I MACEDHIM, AND IT'S JUST LIKE HESQUEEZED THE TRIGGER AND IT WENTTHROUGH HIS DOOR-- THROUGH HIS DOOR.EMILY: THE BULLET WENT THOUGHTCRAVEN'S ARM.HE SAYS HE DIDN'T REALIZE HE'DBEEN HIT UNTIL HE WENT INSIDETHE GAS STATION.>> I HEARD IT AND I ASSUMED THATI GOT SHOT, AND I WENT N TSTORE, TOOK MY JACKET OFF ANDNOTICED THERE WAS A THROUGH-HOLEIN MY ARM. EMILY: CRAVEN SAYS DOCTORS TOLDHIM IT COULD HAVE BEEN A LOTWORSE.>> THEY SAID IT WAS ABOUT ANINCH AWAY FROM A MAIN ARTERY.EMILY: HE SAYS HE'S USED TODEALING WITH ANGRY PEOPLE, BUTSAYS HE NEVER THOUGHT HE'D GETSHOT.>> I MEAN, WE GET PEOPLE THATARE ANGRY ALL THE TIME, BECAUSEWE BLOCK TRAFFIC TO HELPSOMEBODY ELSE AND IT HINDERS