Returns, Exchanges and Warranty

If any of the products you purchase are faulty and do not work as expected, please contact us to arrange to have them exchanged or refunded. Unfortunately we will not be able to exchange or refund undergarments or headphones due to hygiene concerns.If the price of items you want to exchange it for is greater than the one purchased, a payment for the difference may be required.

Please use the forms below to help us with your return, exchange or warranty.NOTE: You must contact us first for returns/exchange authorization, prior to returning goods with your form.NOTE: This offer only applies to pushys.com.au purchases, and does not apply to ebay purchases.

Returns, Exchanges and Warranty • For faulty, incorrectly supplied or damaged items, original and return shipping fees will be covered by Pushys. • For information on creating a return label and where to drop off a parcel you are returning, please contact our returns department on 1300 739 896 or email [email protected]. • Most parcels will be returned using Aust Post, however there will be some exception for oversize items due to post limitations. • Please return within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging. • Pushys will process all returns and exchanges within two (2) working days of receiving the returned goods back. • For warranties, please return within the products warranty period commencing from the date of successful receipt. • Warranties will be processed by our customer service team within two (2) working days.

Refunds • All refunds will be processed within two (2) working days of approval. • Refunds can only be made back to the payment method used for your order. • Please allow up to five (5) days after Pushys has completed your refund for your financial institution to take receipt of the refund into your account.

If you are using an Adobe PDF form, please print the form and include when sending the product back. If you are using the Microsoft Excel version, please print the form and include when sending the product back.

Please also note, our refunds and exchange policy are valid and correct at the time of publishing.We are always endeavoring to keep our online forms up to date, but will update from time to time as required.

Payment Option:
Interest FREE Options For Orders Over $500

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Description

The E-350 is the bike every kid would love to learn on. Aimed at 4-6 year olds who are between 95-117cms, this bike redefines children's bikes for innovation and excellence. From the smooth handling long wheelbase to the ultra-efficient tall wheels, safe braking with a footbrake, and two calibrated alloy handbrakes, every single component has been carefully selected. The E-350 comes in at just over 8kgs/17.6lbs. Traditional 16" Wheel

We strongly recommend that a qualified bicycle mechanic undertake the final building of this bicycle before riding. Failure to do so could cause a bicycle malfunction and result in serious injury for which pushys.com.au will not be held liable. Any assembly undertaken without professional assistance is at the customer's risk and any damage resulting from faulty assembly will not be covered by the warranty.

Features

Design:
• At the heart of every ByK Bike is a well-designed frame, and at less than 1kg, your child will have a light and easy bike to ride.
• Small children have a narrow pelvis, and we believe for a child to ride comfortably and in the correct position, the saddle should be padded and matching the size of their body. We have done just that with the E-350.

Performance:
• With lightweight alloy wheels, we've made pedalling easier.
• The smooth, faster-rolling tyres don't wear little legs out so quickly - as opposed to regular BMX kid’s bikes that have wide tyres with big knobs that most kids struggle to get going on.
• At just over 8kgs/17.6lbs, the E-350 is approximately 30% more efficient than comparative kid’s bikes.

Safety:
• To make a children's bike safe, the rider needs to be able to brake efficiently and confidently. On the front we have used an alloy side pull calliper for developing immediate hand control, and at the rear a coaster brake for simple and safe foot braking.