Small item orders are usually dispatched within 5-6 working days. Larger item orders need more care and handling and are, therefore, dispatched through our specialist furniture distribution agent. Please note this service does take longer but does ensure your item(s) arrives in the condition you would expect from us. You will be contacted, by our distribution agent, once your order is processed and advised of an expected delivery date and time. For larger items please allow approximately 15-20 days for delivery.

We deliver to the whole of the mainland UK. For deliveries outside of the mainland including the Scottish Highlands, Scottish Isles, Ireland, The Isle of Man, and The Isle of Wight please contact us at info@craftsmanstyle.co.uk for a competitive quote. Where ever you are you can be sure we will get it there safely and promptly.

Items delivered must be returned within 14 days of receipt to qualify for a refund or exchange. Smaller items can be send back through the post office with Parcelforce and once received a refund will be given back. When returning items through Parcelforce you are strongly recommended to obtain proof of posting and compensation should the item be damaged or lost on its return journey. We cannot accept responsibility for parcels lost or damaged in transit when being returned to us. Please ensure all the items are packaged securely and sufficiently to withstand delivery. Failure to do so many result in Craftsman Style being unable to refund you.

Please note: Each piece of furniture is individual and hand made. Any visible stains, marks and cracks are part of the desired finish and should not be considered as defects. Colours may vary slightly; this is normal and part of the desired effect and will not be accepted as faulty or returned.