topic Re: Bose Music App Update in Smart Homehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278386#M12585
<P>HI Wayne,</P><P>&nbsp;</P><P>I have a fix for the App not being able to see the sound bar 500/700 after the update. When running a 2.4gz and 5gz network from a router - you must name each differently - otherwise the app on phone/ipad etc cannot see which is which.. This was the fix for me after chatting to Bose support....</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 04 Mar 2020 08:56:00 GMTWaveform2020-03-04T08:56:00ZBose Music App Update - Updated 3.27https://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278315#M12578
<DIV id="tinyMceEditorWayne_M_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bose music.jfif" style="width: 225px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/7337i95FC59EA16E40448/image-size/large?v=1.0&amp;px=999" title="bose music.jfif" alt="bose music.jfif" /></span></P>
<P>Starting on March 3rd, a new update for the Bose Music App will be available through the Google Play Store. This update will be rolled-out in stages starting March 7th to anyone that has auto-updates enabled. Those that wish to have the update immediately can go to the Play store and download manually, and those downloading for the first time will get the new app.</P>
<P>&nbsp;</P>
<P>iOS will be available on the App Store March 10th.</P>
<P>&nbsp;</P>
<P><STRONG><FONT size="5">Version Information:</FONT></STRONG></P>
<UL>
<LI>iOS: 3.2.1</LI>
<LI>Android: 3.2.2&nbsp;</LI>
</UL>
<P>&nbsp;</P>
<P><FONT size="5"><STRONG>Release Notes</STRONG></FONT></P>
<P><STRONG><U>In-App Help</U></STRONG></P>
<UL>
<LI>This update include in-app help for reconnecting a Universal Soundbar Remote.</LI>
</UL>
<P><U><STRONG>Additional Android improvements</STRONG></U></P>
<UL>
<LI><SPAN>General User Interface improvements</SPAN></LI>
<LI><SPAN>SimpleSync volume overlay/volume dialog fixes</SPAN></LI>
<LI><SPAN>Other general quality of life improvements&nbsp;</SPAN></LI>
</UL>
<P><FONT size="5"><STRONG>OS Compatibility:</STRONG></FONT></P>
<P>IOS: 10.3.3+</P>
<P>Android: 5.1+</P>
<P>&nbsp;</P>
<P><EM>3/17 update:</EM></P>
<P>A&nbsp;patch release to the 3.2.4 Android version of the Bose Music App will be available starting March 17th. A subsequent patch for iOS will follow but a date is not currently available. This patch includes a&nbsp;few tweaks and fine-tuning to make the app more stable and less buggy.</P>
<P>&nbsp;</P>
<P><EM>3/25 update:</EM></P>
<P>iOS 3.2.2 is now available to those who manually update their app. It will be available for automatic download on 3/26.</P>
<P>&nbsp;</P>
<P><EM>3/27 update:</EM></P>
<P>Android 3.2.5 is now available to those who manually update their app. It will be available for automatic download on 3/28. It includes a minor in-app message fix.</P>Fri, 27 Mar 2020 17:16:51 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278315#M12578Wayne_M2020-03-27T17:16:51ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278386#M12585
<P>HI Wayne,</P><P>&nbsp;</P><P>I have a fix for the App not being able to see the sound bar 500/700 after the update. When running a 2.4gz and 5gz network from a router - you must name each differently - otherwise the app on phone/ipad etc cannot see which is which.. This was the fix for me after chatting to Bose support....</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 04 Mar 2020 08:56:00 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278386#M12585Waveform2020-03-04T08:56:00ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278440#M12592
<P>Please put in the application type of sound decoding, example DOLBY DIGITAL, DTS or STEREO</P>Wed, 04 Mar 2020 14:07:22 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278440#M12592ZEUSHP2020-03-04T14:07:22ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278582#M12621
<P>Version 3.2.2 doesnt start up afyer download from playstore. Even earlier version crashes too.</P><P>&nbsp;</P><P>What could be the problem?</P>Thu, 05 Mar 2020 08:33:16 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278582#M12621ckt212020-03-05T08:33:16ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278606#M12622
<P>Hey ckt21,&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks for reaching out to the Bose Community! Sorry to hear that you are having some issues launching the Bose Music app.&nbsp;</P>
<P>&nbsp;</P>
<P>I would recommend performing a reset on your mobile device, as well as ensuring that your mobile is running the latest software version.&nbsp;</P>
<P>&nbsp;</P>
<P>If the issue still persists, please delete and re-install the application.</P>
<P>&nbsp;</P>
<P>We look forward to hearing back from you with the result of these steps.</P>Thu, 05 Mar 2020 12:18:25 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278606#M12622Hector_B2020-03-05T12:18:25ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278621#M12625
<P>Managed to get the app work now. Thanks.</P><P>I have soundbar 700 light activity enquiry which i have posted in another thread. Please advise accordingly.</P>Thu, 05 Mar 2020 14:13:07 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/278621#M12625ckt212020-03-05T14:13:07ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/279782#M12741
<PRE><SPAN>Update 3.2.1, when the universal remote control is activated, the application closes. ios system 12.4.5</SPAN></PRE>Wed, 11 Mar 2020 18:40:34 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/279782#M12741Sergei732020-03-11T18:40:34ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/279786#M12742
<P>Hi Sergei73,</P>
<P>&nbsp;</P>
<P>I'm sorry to hear the app is closing while you are setting up the remote control with your system and I would be more than happy to help with this.</P>
<P>&nbsp;</P>
<P>So I know exactly what is happening with your app, at what point during the remote setup is it closing the app? Is this when pairing the remote with the soundbar, when programming with the TV, or at another time?</P>
<P>&nbsp;</P>
<P>The first thing I would recommend doing is uninstalling and reinstalling the Bose Music app on your iOS device. The way I always recommend doing this is by uninstalling the app, restarting the phone or tablet, then redownloading the app from the app store.</P>
<P>&nbsp;</P>
<P>Let me know how you get on.</P>Wed, 11 Mar 2020 18:57:52 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/279786#M12742Keith_L2020-03-11T18:57:52ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/279794#M12743
<P>The application closes after I click on the activation link of the universal remote. in the previous version of the application, I could not connect more than one universal remote control. it is sad.</P>Wed, 11 Mar 2020 19:30:08 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/279794#M12743Sergei732020-03-11T19:30:08ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280124#M12777
<P>Hey <LI-USER uid="152010" login="Sergei73"></LI-USER>,</P>
<P>&nbsp;</P>
<P>That sounds very unusual! Have you tried using the app on a different mobile device? What system are you trying to use two remotes for? What are you referring to when you mention "the previous version" - was this still when using the Bose Music app?</P>Fri, 13 Mar 2020 22:55:11 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280124#M12777Sam_F2020-03-13T22:55:11ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280167#M12780
<P>in the previous version of the bose musik application, the ability to configure the remote was opened. in the updated version, the application closes as soon as I try to click on the settings of the universal remote. in the version of the application for android the ability to configure a universal remote control is preserved. I tried to connect a universal remote control from bose solo5 nothing happened.</P>Sat, 14 Mar 2020 10:30:10 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280167#M12780Sergei732020-03-14T10:30:10ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280172#M12781
<P>Thanks for updating us on this Sergei73,&nbsp;</P>
<P>&nbsp;</P>
<P>Can you please try this with another device to see if you experience the same issue?&nbsp;</P>
<P>&nbsp;</P>
<P>I would also like to know if you have deleted and reinstalled the application? If so does the same issue occur?&nbsp;</P>
<P>&nbsp;</P>
<P>I look forward to hearing back from you with the result of this.</P>Sat, 14 Mar 2020 11:16:04 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280172#M12781Hector_B2020-03-14T11:16:04ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280196#M12784
<P>I tried to reinstall the application, but this does not help to solve the problem. The application closes as a custom connection for the universal remote. I have the opportunity to connect the remote to the device on the android application has stopped opening, today it helped to reinstall. add voice assistant to the region of russia is very important for people with disabilities</P>Sat, 14 Mar 2020 13:11:13 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280196#M12784Sergei732020-03-14T13:11:13ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280198#M12785
<P>You can setup the Google assistant using VPN app</P>Sat, 14 Mar 2020 14:04:03 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280198#M12785ZEUSHP2020-03-14T14:04:03ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280243#M12790
<P>Can you describe in more detail how to do this on ipad tablets?</P>Sat, 14 Mar 2020 19:22:51 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280243#M12790Sergei732020-03-14T19:22:51ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280466#M12804
<P>Hi <LI-USER uid="152010" login="Sergei73"></LI-USER></P>
<P>&nbsp;</P>
<P>Thank you for your question!&nbsp;</P>
<P>&nbsp;</P>
<P>I'll happily provide you with instructions on how to update your Bose Music app on your iPad <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span>&nbsp;</P>
<P>&nbsp;</P>
<P>Here I have attached a link from <A href="https://support.apple.com/en-gb/HT202180" target="_blank">Apple support providing you with full instructions.&nbsp;</A></P>
<P>&nbsp;</P>
<P>Do let us know if you have any further questions.</P>Mon, 16 Mar 2020 13:14:40 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280466#M12804Tegan_M2020-03-16T13:14:40ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280703#M12816
<PRE><SPAN>The application is installed but it works with errors that I wrote about. The application closes when I try to activate the setup of the universal remote. In the previous version of the application, this option worked, but I could not register the remote.</SPAN></PRE>Tue, 17 Mar 2020 12:46:23 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/280703#M12816Sergei732020-03-17T12:46:23ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/281378#M12848
<P>My router does not allow me to name 2.4 and 5.0 WiFi networks separately. It automatically uses fastest network. Does this mean I have to get a new router??</P><P>&nbsp;</P>Fri, 20 Mar 2020 07:50:20 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/281378#M12848MMMgood2020-03-20T07:50:20ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/281381#M12849
<P>What if u can and do name the 2.4 and 5.0 networks separately... which one do u have to choose for Bose App to work? My prob is App won't allow me to connect to Bose 500 Network at initial setup. Says Internet n/a when connection to my own network is strong and no problem. Does specifying which network (2.4 or 5.0) solve this prob as well?</P><P>&nbsp;</P>Fri, 20 Mar 2020 08:27:36 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/281381#M12849MMMgood2020-03-20T08:27:36ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/281392#M12851
<BLOCKQUOTE><HR /><LI-USER uid="153286"></LI-USER>&nbsp;wrote:<BR /><P>My router does not allow me to name 2.4 and 5.0 WiFi networks separately. It automatically uses fastest network. Does this mean I have to get a new router??</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I'm using a netgear router with smart connect to combine 2.4 ghz and 5 ghz and i'm experiencing no connection problems.</P>Fri, 20 Mar 2020 10:24:20 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/281392#M12851Twan_D2020-03-20T10:24:20ZRe: Bose Music App Updatehttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/282345#M12918
<PRE><SPAN>The universal remote control settings error was fixed. Now the configuration option works, but I could not configure the third-party remote control. Thank you I would like to get more voice control.</SPAN></PRE>Tue, 24 Mar 2020 12:23:55 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/282345#M12918Sergei732020-03-24T12:23:55ZRe: Bose Music App Update - Updated 3.27https://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/283514#M12999
<P>I have a Bose Home Speaker 450. With the updated Bose Music App, I was hoping to see Amazon Music in the top along with Pandora and Spotify. But no such luck. Why can I not add Amazon Music to it? In the My Bose screen, if I tap on Browse Music, it simply goes back to the main screen.&nbsp;</P><P>&nbsp;</P><P>Ah well, the good thing is that using the Spotify or the Amazon music apps, I am able to cast music to the Bose 450 speaker. So I won't bother playing any music via the Bose Music app.&nbsp;</P>Fri, 27 Mar 2020 18:49:40 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/283514#M12999Raja2020-03-27T18:49:40ZRe: Bose Music App Update - Updated 3.27https://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/283558#M13002
<P>Hi Raja,&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to us!</P>
<P>&nbsp;</P>
<P>I'm sorry to hear of the issues you are experiencing with Amazon music on&nbsp;your Home Speaker 450. Have you tried deleting the app and re-installing?</P>
<P>&nbsp;</P>
<P>I look forward to hearing from you!&nbsp;</P>Fri, 27 Mar 2020 21:44:21 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/283558#M13002Jessie_O2020-03-27T21:44:21ZRe: Bose Music App Update - Updated 3.27https://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/291305#M13645
Thu, 16 Apr 2020 18:33:30 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/291305#M13645Nham Nguyen2020-04-16T18:33:30ZRe: Bose Music App Update - Updated 3.27https://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/291370#M13653
<P><LI-USER uid="97330"></LI-USER>&nbsp;When you go into MyBose (where it gives you the choice of speakers to select) can you click the profile icon in the upper right corner. it is a picture of a person with a circle around them. once you are inside it should be called "account settings" then you can manage music services. go to add new service and type your credentials for that service.&nbsp;</P>Thu, 16 Apr 2020 22:07:25 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/291370#M13653stevenomes2020-04-16T22:07:25ZRe: Bose Music App Update - Updated 3.27https://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/291418#M13668
<P>Yes, thanks, I figured it out a short while after I posted the message! Appreciate the reply!</P>Fri, 17 Apr 2020 01:09:32 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/291418#M13668Raja2020-04-17T01:09:32ZRe: Bose Music App Update - Updated 3.27https://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/292916#M13869
Tue, 21 Apr 2020 01:42:27 GMThttps://community.bose.com/t5/Smart-Home/Bose-Music-App-Update-Updated-3-27/m-p/292916#M13869Nham Nguyen2020-04-21T01:42:27Z