iCloud sync won't Start Syncing

I've enable iCloud syncing and clicked on the Sync button to use it, but it comes back w/ a message that it found existing data and will merge it – so I click on Start Syncing, but nothing happens. The button turns blue briefly when clicked, but nothing gets synced and the only option out is to click cancel. What to do?

Comments

Have the exact issue. Been trying for 4 days to sync between iMac and MacBook Air, both OS 10.9.2, 1Password 4 4.3(430014). Using same iCloud account on both computers, turned off iCloud on both computers and then back on, reset Preferences via OS on both computers and inside the App on both computers. Getting to the Sync window in 1Password 4 gives a message that "1Password found existing data in iCloud. It will be merged with your existing vault." Clicking on "Start Syncing" button causes it to turn blue for a millisecond but nothing happens. Over and over and over again. Is there a fix or do I have to wait for an update?

I forgot to add that I've abandoned the first 1Password 4 account initially setup months ago when I first purchased the App from the app store. I'd heard about an upcoming upgrade and decided to wait for it. Unable to remember the initial Master password I abandoned that vault and started over. I never attempted to Sync between the two Macs and, to the best of my knowledge, Documents and Data were unchecked in iCloud. I only added the checkmark when I first tried to Sync 1Password.

Update 4.4 did not change anything. After updating, signed out of iCloud on both Macs, rebooted both computers, waited :20, then 1Password 4>Preferences>Sync>iCloud>Start Syncing. Flicker of blue in Start Syncing button and nothing. Eagerly awaiting some clue of what to do.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :grinning:

Once we see the report we should be able to better assist you. Thanks in advance!

I've got the same issue using 1Password 4.4 for Mac from the Mac App Store. Sync appears to have been disabled after the upgrade. When I go to preferences to re-enable syncing with iCould I get an error dialog box popping up featuring the text "1Password Sync Problem detected Update preferences" and two click boxes labeled "Ignore" and "Fix". If I go back into preferences I am just going round in circles trying to re-enable syncing.

I subsequently found that I had a general iCould file access issue on my Mac - couldn't access files saved there with TextEdit. Restarted the Mac, found I could now access TextEdit saved files on iCould again. I then tried setting up iCould syncing again in 1Password and this time it worked.

Do you have a general file access issue with iCould? I found that I did when I encountered problems with 1Password sync after I discovered I couldn't access files saved to iCloud with TextEdit. A restart of my Mac resolved things for me.

Thanks for letting us know that you're all sorted out! I'm so glad to hear that re-starting your system kicked things into gear. As requested, I've moved your comments into the Mac forum from the iOS topic.

Since this is a split-off thread I just want to repeat - I've never been able to sync, have never been able to see the "change syncing" screen under Preferences>Sync. Have uninstalled, reinstalled, turned iCloud off and back on. This with iMac and MBA running latest Mavericks. First reported 30 April with no change since.

Thanks for sending in your reports - we have received them. Someone from our support team will reply as soon as possible. I am sorry for the delay, we are completely swamped at the moment and we are working hard on getting back to our usual quick responses. I hope you can forgive us!

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it.

Once we see the report we should be able to better assist you. Thanks in advance!

I'm so sorry for the delay here. I've taken a peek in our email system, and I see that there are several new emails since the date of your post. Andrew should have you sorted out soon! Your patience here is much appreciated.