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"Our focus remains on working closely with employers to design effective retirement plans so together we can help drive better outcomes for their employees."

SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has earned the highest ranking in overall satisfaction in
the Large Plan Segment in the 2018 J.D. Power Group Retirement
Satisfaction Study.

With an overall satisfaction score of 824 on a 1000-point scale, Schwab
scored 16 points above the nearest competitor and 36 points above the
industry average in the Large Plan segment. Schwab also received the
highest score in each of the six factors included in the overall
satisfaction score:

Interaction across live and digital channels

Investment and service offerings

Fees and expenses

Plan features

Information resources

Communications

“This top ranking affirms our approach to improving the client
experience by investing in both high tech and high touch services that
let plan participants engage with us when and how they like. Our focus
on overall financial wellness and helping people get personalized 401(k)
advice as they save for retirement is clearly making a difference, and
we believe that’s reflected in the study’s results,” said Steve
Anderson, president, Schwab
Retirement Plan Services, Inc. “Our focus remains on working closely
with employers to design effective retirement plans so together we can
help drive better outcomes for their employees.”

The official J.D. Power 2018 Group Retirement Satisfaction Study press
release can be viewed here.

About Charles Schwab

At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of challenging
the status quo in our industry, innovating in ways that benefit
investors and the advisors and employers who serve them, and championing
our clients’ goals with passion and integrity.

Charles Schwab earned the highest overall satisfaction score in the
Large Plan segment of the 2018 J.D. Power Group Retirement Satisfaction
Study. The 2018 study was based on 9,500 responses from group retirement
plan members surveyed between February and March 2018. Your experiences
may vary. Visit jdpower.com.

The Charles Schwab Corporation (Charles Schwab) provides services to
retirement and other benefit plans and participants through its separate
but affiliated companies and subsidiaries: Charles Schwab Bank; Charles
Schwab & Co., Inc.; and Schwab Retirement Plan Services, Inc. Trust,
custody, and deposit products and services are available through Charles
Schwab Bank. Schwab Retirement Plan Services, Inc. is not a fiduciary to
retirement plans or participants and only provides recordkeeping and
related services.