To navigate through the Ribbon, use standard browser navigation keys. To skip between groups, use Ctrl+LEFT or Ctrl+RIGHT. To jump to the first Ribbon tab use Ctrl+[. To jump to the last selected command use Ctrl+]. To activate a command, use Enter.

​Theft Risk Assessment Service

What Is TRAS?

In February 2016, Ofgem introduced the Theft Risk Assessment Service (TRAS), setting out new licence obligations on Suppliers to detect, investigate, prevent and deter theft. SPAA Ltd and DCUSA Ltd appointed Experian to develop and implement a Theft Risk Assessment Service (TRAS). This significant dual fuel, cross code, service was launched on the 01 April 2016 placing a requirement on electricity and gas Suppliers to submit defined data items, split by domestic and commercial monthly.

Obligations

The TRAS arrangements sit under Schedule 25 of the (DCUSA) and Schedule 34 of the Supply Point Administration Agreement (SPAA). The Supply Point Administration Agreement (SPAA) is a multi-party agreement to which all gas Suppliers and Gas Transporters are required to accede to in order to fulfil their licence obligations. All gas and electricity Suppliers that have registered supply/metering points must adhere to their TRAS obligations under SPAA and DCUSA.

The TRAS schedules set out details of the service to be provided by the TRAS service Provider(Experian) and the rights and obligations of DCUSA and SPAA Parties in relation to the TRAS.

How Does It Work?

The Theft Risk Assessment Service (TRAS) enables Suppliers to assess the risk of energy theft at consumer premises to help target theft investigations. Experian uses data provided by Suppliers and augment it with third party data such as credit history to derive potential consumption outliers that suppliers may choose to investigate. Outliers are low consumption customers identified by comparing actual consumption at a supply point against a modelled or expected consumption for that property/customer type.

Where else can I find information on TRAS?

More information on the TRAS can be found on the TRAS Portal for which you will require a user account. All energy Suppliers can obtain access to the TRAS Portal. Please contact energy-tras@electralink.co.uk to request access.

TRAS guidance and technical documents are also uploaded to the Portal. Should you have any questions please feel free to contact the Energy.TRAS@electralink.co.uk.

Key Background Documentation

Please follow the links below to Key Background Documentation on the Ofgem website.

What is ETTOS?

The Energy Theft Tip Off Service (ETTOS) was implemented in September 2016.

The ETTOS allows tip offs regarding suspected energy theft, received from the general public, to be sent to the relevant Supplier or network operator for investigation. The ETTOS Service Provider Crimestoppers, provide the stay energy safe line open 24- hours, 7 days a week and a website for members of the public to report suspected energy theft here is their website https://www.stayenergysafe.co.uk

Individuals can fill out an online form to report suspected energy theft.

Obligations

The ETTOS arrangements sit under Schedule 26 of the DCUSA and Schedule 37 of the SPAA. All Suppliers, Distributors and Transporters must adhere to their ETTOS obligations under SPAA and DCUSA.

As part of the service Suppliers and network operators are required to provide a nominated single point of contact (ESPOC) for ETTOS matters. The SPOC details can be provided to the THEFT@electralink.co.uk.

Where else can I find information on TRAS?

Should you have any questions or require more information on the ETTOS please feel free to contact the THEFT@electralink.co.uk.