topic Re: 2GB microSD not responding in All other MP3 playershttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/5233#M12968
<DIV></DIV><DIV>Just bought my 1G Sensa Express from Singapore. They have thrown in a free 1G Sandisk MicroSD. So far it is working fine. After reading this forum, have decided not to install the firmware update.&nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></DIV><DIV>&nbsp;</DIV><DIV>broken_already wrote :-</DIV><DIV>&gt;"While copying songs in USB MSC mode today, a bunch of songs are Unknown Artist, Unknown<BR />&gt;Album and song title is 01-Tea~1.mp3. Explain that. Earlier transfers are<BR />&gt;fine. Either the filename or if the tags are too long or contain special character ...<BR />&gt;Rio Riot works with these files ... Windows Media shows the right information ... everything<BR />&gt;but the Sandisk Express ... if I mess with the MP3 is eventually fixes itself ... I saw a<BR />&gt;"no song" that fixed itself. "<BR /></DIV><DIV>Btw, what is USB MSC mode? So far I have use my Windows Explorer to directly write MP3 files into both the 1G&nbsp;internal and 1G external.&nbsp;Initially I also experiece the problems that you have mentioned below. What I did was to delete those files from Sensa Express. Pull it out and let it "rebuild the database". Simultaneously, I use Windows Explorer to create the album title and title for my various files. Then I plug it back to my USB, copied the files back, and unplug it again to allow it to "rebuild the database". Now it can show the songs by Album correctly.</DIV><BR /><BR />Message Edited by ngcw on <SPAN class="date_text">09-02-2007</SPAN> <SPAN class="time_text">07:46 AM</SPAN>Sun, 02 Sep 2007 14:46:04 GMTngcw2007-09-02T14:46:04Z2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/656#M12937
<DIV>Hello,</DIV><DIV>&nbsp;</DIV><DIV>I bought a 2GB microSD and it seems that the Express does not recognize it at all. I see it with a card reader, but once back in the express, nothing is seen. What's more, when the card is in, the express is extremely sluggish, becomes unstable and eventually unresponsive.</DIV><DIV>&nbsp;</DIV><DIV>I thought the 2GB was the currently supported limit (with the hope of firmware updates to support bigger minis later).</DIV><DIV>&nbsp;</DIV><DIV>I've formated the external disk twice with no change.</DIV><DIV>&nbsp;</DIV><DIV>Please advise.</DIV><DIV>&nbsp;</DIV><DIV>Dave</DIV>Thu, 26 Jul 2007 13:36:55 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/656#M12937bretzke2007-07-26T13:36:55ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1194#M12938
I'm experiencing this also.&nbsp; What brand of memory card?&nbsp; Mine is a Kingston.&nbsp; I'm running firmware 01.01.01A.&nbsp; There have been reports elsewhere that earlier firmware versions do not have this problem (see link), but there doesn't seem to be a supported way to revert to an earlier version (come on, Sansa, that should be easy...)<BR /><BR />http://www.anythingbutipod.com/forum/showthread.php?t=18019<BR /><DIV></DIV>Mon, 30 Jul 2007 11:38:31 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1194#M12938mdboom2007-07-30T11:38:31ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1262#M12939
<DIV>You hit it right on the head.</DIV><DIV>&nbsp;</DIV><DIV>Mine also is Kingston. And I also am running the same firmware version (also most current).</DIV><DIV>&nbsp;</DIV><DIV>I like this player quite a bit, but one main reason for buying was the microSD expansion capabilities. SanDisk can you address this in your next firmware update or provide access to earlier versions?</DIV><DIV>&nbsp;</DIV><DIV>Thanks!</DIV><DIV>&nbsp;</DIV><DIV>Dave</DIV><DIV>&nbsp;</DIV>Mon, 30 Jul 2007 16:13:47 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1262#M12939bretzke2007-07-30T16:13:47ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1308#M12940
<DIV>Can you post the card code that is printed on the Kingstons?&nbsp; I have 3 Kingstond MicroSD cards myself that seem to work with no issue but I do not have a 2GB version which may be&nbsp;the problem.</DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV>Mon, 30 Jul 2007 17:51:25 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1308#M12940AgnosticOne2007-07-30T17:51:25ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1332#M12941
<DIV>I, too, had a Kingston 2GB micro-SD card and I couldn't even get a card reader to recognize it, so I bought a SanDisk 2GB micro-SD card.&nbsp; It worked for a while but eventually, the Express wouldn't recognize it.&nbsp; I have reformatted it but I just can't get the Express to recognize it.&nbsp; My card reader does recognize the SanDisk card.</DIV>Mon, 30 Jul 2007 19:27:08 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1332#M12941nodamidis2007-07-30T19:27:08ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1373#M12942
<DIV>It appears the item number is SD-C02G and the other number on it is 0722Y68943V. Again, it works fine in a card reader, but not in the SE. The card is new and purchased for this device.</DIV>Tue, 31 Jul 2007 00:06:32 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1373#M12942bretzke2007-07-31T00:06:32ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1405#M12943
<DIV></DIV><DIV>I too am having the same problem with the Kingston card, but on mine it did work OK until I updated the firmware yesterday, so I have to assume it is a firmware problem and not a problem with the Kingston card and with SanDisk's upgrade program, it looks for what's installed and auto upgrades from there. I haven't found anyplace on their website to roll back any firmware. The version I update to last night is 01.01.01, and I don't know what I had before, but before it worked and now it doesn't.</DIV>Tue, 31 Jul 2007 03:10:51 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1405#M12943bdube2007-07-31T03:10:51ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1424#M12944
<DIV>As a follow up, I had a Sandisk 128MB card I inserted. In Windows MediaPlayer, it let me sync a playlist and looked like everything was fine. I removed the player, restarted it and although there was no lag, it couldn't see any playlist or music at all on either the internal memory or the 128MB SanDisk card. I removed the card and mysteriously all the internal music now shows up and plays. The playlist and songs copied to the 128MB card play and work fine, just not in the Express player. So I now doubt it has anything to do with the Kinsgton 2GB card since I'm getting, not the same, but a similar problem with SanDisk's 128MB card. I say not the same because I can't even sync the Kingston card while it's in the player. The Sandisk card will sync while in the player, but it's useless since with it installed the player can't see any of the music on it or in the internal mememory.&nbsp;</DIV>Tue, 31 Jul 2007 04:04:11 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1424#M12944bdube2007-07-31T04:04:11ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1713#M12945
<DIV></DIV><DIV>Same problem here, with something of a workaround (but one I consider unacceptable). I wonder if this has to do with low power conditions?</DIV><DIV>&nbsp;</DIV><DIV>Bought a Sansa Express 1 MB, and&nbsp;a Lexar 2GB microSD with it. Hooked it up to XP and installed 01.01.01A firmware, then&nbsp;copied files to both chips (internal and the Lexar card).&nbsp;Listened for a while, then connected to my&nbsp;laptop to charge overnight.&nbsp;Next morning, dead Express. I learned that laptops might not put out enough jiuce on the USB port, so I bought a separate AC/USB charger and charged overnight again. Next day, no songs&nbsp;showed up&nbsp;from the microSD card. Upon further investigation,&nbsp;the card itself was not acknowledged&nbsp;by the player. As if it wasn't even present! For a while, I thought maybe the slot had gone bad.</DIV><DIV>&nbsp;</DIV><DIV>I tried formatting and reformatting from the player software, with no luck.</DIV><DIV>&nbsp;</DIV><DIV>Finally, I inserted the microSD into its full size SD adapter and then into a separate USB 8-in-1 card reader. Used Windows XP to reformat as FAT16 again.</DIV><DIV>&nbsp;</DIV><DIV>When I returned the card to the Express, it was recognized and worked as before, with no problems. <EM>If a standalone card reader and computer are *required* to fix this bug, this is unacceptable.</EM> When I'm on the road, I don't have these things handy.</DIV><DIV>&nbsp;</DIV><DIV>Whether this is a firmware bug or a power loss problem - it's a mistake and it should be fixed. It's a convenient and cool little player, but I did not buy it so that I could work out solutions to problems that it should not have in the first place. I refuse to beta test a problem this rudimentary. There's no way I can prevent it from running down power to some "mystery point" where it corrupts the microSD chip... I'll try to reproduce this, and if I can, it's going back.</DIV><DIV>&nbsp;</DIV><DIV>James</DIV><BR /><BR />Message Edited by jamesmhebert on <SPAN class="date_text">08-01-2007</SPAN> <SPAN class="time_text">09:56 PM</SPAN>Thu, 02 Aug 2007 04:56:14 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/1713#M12945jamesmhebert2007-08-02T04:56:14ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2026#M12946
<DIV>This is definitely related to the firmware upgrade...mine had been working beautifully up to that point. Don't have a card reader, but have tried re-formatting the card in my Canon Ixus and PS3 to no avail and yes the card is a Kinston 2gb.</DIV><DIV>&nbsp;</DIV><DIV>Sandisk.. anyway to regress to the previous firmware version?</DIV>Sat, 04 Aug 2007 08:47:16 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2026#M12946derv2007-08-04T08:47:16ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2054#M12947
I haven't had this problem, but I don't have a Kingston card, so that doesn't count.&nbsp; I'm curious, though.&nbsp; What if you use the Sansa Firmware Updater to change the region and load the PacRim/Asia firmware?&nbsp; You get the region drop-down if you click on the updater icon and select "Check for Updates Now".&nbsp; There may be no way to roll back, but you can try overwriting regions and see if that works for now.&nbsp; Maybe the American firmware just didn't load right.....<BR /><DIV></DIV>Sat, 04 Aug 2007 15:59:09 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2054#M12947Captain_Morgan2007-08-04T15:59:09ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2123#M12948
<FONT size="4"><FONT size="3">Same problem here. No response from sandisk</FONT><BR /></FONT><DIV></DIV>Sat, 04 Aug 2007 23:13:43 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2123#M12948jefferson322007-08-04T23:13:43ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2229#M12949
<DIV>Same here, I'm from Brazil, and my friend gave to me a sansa express 2 months ago. Now the computer says it's in mtp mode, and don't turn on.</DIV><DIV>&nbsp;</DIV><DIV>I think it's hard to belive that sandisk replace my sansaexpress</DIV>Mon, 06 Aug 2007 02:03:30 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2229#M12949msobral2007-08-06T02:03:30ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2230#M12950
<DIV>As I stated in a previous post, I have both a Kingston card and a 128mb SanDisk card, and I'm getting the same error on both. You suggested trying the PacRim/Asia update which is what SanDisk also suggested, however, I have downloaded, installed, uninstalled,reinstalled 3 times and clicking update now doesn't give me any options to change the region. After clicking update now, it gives a dialogue box stating the firmware it's detected and an option to cancel or continue. Selecting continue just says that my firmware is up to date which is 1.01.01.</DIV>Mon, 06 Aug 2007 02:08:28 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2230#M12950bdube2007-08-06T02:08:28ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2386#M12951
<DIV>I received a reply from SanDisk. they were originally going to email me the older version of firmware, but later responded back that it was for internal use only and they weren't allowed to send it out. The good news (maybe?)&nbsp;is that they are having problems with Kingston and PNY cards as well as some SanDisk so thier firmware coders are working to resolve this in the next update..whenever that may be. At least it's acknowledged and someone is supposedly doing something. &nbsp;</DIV>Tue, 07 Aug 2007 02:05:27 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2386#M12951bdube2007-08-07T02:05:27ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2994#M12952
Is there any further word on getting the firmware corrected? Stupid me updated on Tuesday without reading the forums and now my 2 GB Kingston microSD doesn't work, either. I tried the trick of formatting as FAT16, but it still doesn't work.<BR /><DIV></DIV>Sat, 11 Aug 2007 22:12:00 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/2994#M12952tomgrel2007-08-11T22:12:00ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3013#M12953
I also have a 2GB memory card that is no longer recognized after upgrading to the latest firmware.&nbsp; Its very strange, when I insert the card not only is it not recognized as memory but the whole user interface is very slow and buggy while the card is in the player.&nbsp; I spoke to sandisk technical support today and they told me to send it back to the seller for an exchange.&nbsp; I'm trying to reformat the memory card to see if that makes it work, but I'm having no luck.<BR /><DIV></DIV>Sun, 12 Aug 2007 03:40:54 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3013#M12953tssm0n2007-08-12T03:40:54ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3015#M12954
How are we supposed to return when I'm way past 14, 30 or even 60 days from when I bought it. That is unacceptable. Sandisk's firmware broke it; I expect them to fix it. I work as a software architect in the software business, and I would be "strongly" told to fix it or get out of the way so someone can fix it. I expect nothing less from Sandisk.<BR /><DIV></DIV>Sun, 12 Aug 2007 04:09:03 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3015#M12954tomgrel2007-08-12T04:09:03ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3450#M12955
Same here....&nbsp; Kingston CD-C02G 2GM Micro SD card no longer visible under Windows XP Pro.<BR /><BR />Although it does run through the Building Database progress bar for a period of time then it continues to function.<BR /><BR />System Info does not show any information regarding the SD card,&nbsp; and my UI is slower than I can manage to look at!<BR /><BR />Anyone see a warning stating that your internal flash would be erased as a result of the Firmware update?&nbsp; I saw NO LARGE warning telling me to back up my data before upgrading the Firmware....<BR /><BR />That was very poor SanDisk... Wow...&nbsp; I really liked my Sansa Express...&nbsp; But over this deal....&nbsp; You have forever lost one customer.&nbsp; Why waste my money on a company that willingly does this to their customers?&nbsp; Almost makes me sick thinking about it.....<BR /><DIV></DIV>Thu, 16 Aug 2007 17:55:09 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3450#M12955Monsoon2007-08-16T17:55:09ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3453#M12956
<DIV><STRONG>Monsoon,</STRONG></DIV><DIV>&nbsp;</DIV><DIV>It does warn you.&nbsp; I&nbsp;canceled the FW upgrade and backed up all my music first, then&nbsp;I updated then copied it back.&nbsp;I upgraded mine last night to see what the commotion was all about.&nbsp; My SanDisk 128mb MicroSD is still being recoginzed by the PC and Express.&nbsp; With the card inserted, i dont seem to notice any slowdown.&nbsp; Menu navigation is normal.</DIV><DIV>&nbsp;</DIV><DIV>What is the FW you guys got?&nbsp; I have 1.01.01A</DIV>Thu, 16 Aug 2007 18:48:44 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3453#M12956Bleach_FAN2007-08-16T18:48:44ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3466#M12957
I figured that was the case.&nbsp; Was it a large warning?&nbsp; I only ask because I can't see it anymore.&nbsp; I got the same FW.<BR /><BR />On a side note:&nbsp; The user interface runs nice and smooth when I remove the micro SD card...<BR /><BR />Sad note it seems to lag some of my computers to have the Express connected with the SD card installed :-(<BR /><BR />The SD card is fine.&nbsp; I can use it in other devices and use it's adaptor to modify it's contents.<BR /><DIV></DIV>Thu, 16 Aug 2007 22:23:08 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3466#M12957Monsoon2007-08-16T22:23:08ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3480#M12958
Yes, I am pretty sure that I have the same firmware as the person who has a 128 MB card. It is the higher capacity cards that have problems. I have a 64 MB card that works most of the time with the Sandisk (sometimes it has been flaky since the upgrade). Every day, I'm checking the open support case that I have and so far, no answer since 8/12. Has anyone else heard what the expectation is for when we will get new firmware?<BR /><BR /><DIV></DIV>Fri, 17 Aug 2007 02:02:01 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3480#M12958tomgrel2007-08-17T02:02:01ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3632#M12959
Just realized I have a 2 year Best Buy Product Replacement plan.....&nbsp; Time to cash in....&nbsp; Sad really.&nbsp; But I really want my Micro SD slot back without having to buy other cards.<BR /><DIV></DIV>Sat, 18 Aug 2007 20:06:38 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/3632#M12959Monsoon2007-08-18T20:06:38ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4192#M12960
Same story.&nbsp; I bought a Sansa Express and a Kingston 2GB microSD.&nbsp; They worked fine till I upgraded the firmware.&nbsp; It took me hours of work to get it back responding without the microSD.&nbsp; Seems to be a firmware problem<BR /><DIV></DIV>Fri, 24 Aug 2007 00:23:17 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4192#M12960daleeasley2007-08-24T00:23:17ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4195#M12961
Happened to me last night! THIS IS A DISASTER. I really like this<BR />player, I can operate it with one hand, and it even gets looks. Great<BR />for traveling.<BR /><BR />I get it Monday, take it on a trip, go from WM9 to WM11&nbsp; Wed night which causes<BR />the updater to fire up for the first time, and I had been on this forum!<BR />I knew! (I guess the end result will be to RMA the player back to tiger<BR />direct and let them sort it out, and buy a new one.)<BR /><BR />Upgraded with the 2G card in the player. I think this might be the mistake.<BR /><BR />I have tried updating with the asia/pac and Japan firmware versions. No joy.<BR />I think the only difference is the language support (though if the update did<BR />touch the microSD card, then maybe a real format might do the trick.)<BR /><BR />Formatted the 2G Kingston card in my camera. Camera can use the microSD,<BR />but the Express still complains by not mounting it and running in super slow mode<BR />with the microSD card in place.<BR /><BR />Format in the Express does nothing. Though the Camera clearly is not really<BR />formatting the card, it goes way to fast. My other camera sort of works at the<BR />formatting (uses other types of cards.)<BR /><BR />Tried MTP/USB Mass Storage mode. No joy. Thought in USB mode I might<BR />be able to format the microSD card with Windows.<BR /><BR />What is interesting is that while the player does not show the card is mounted,<BR />it must be trying to mount it, that explains the fact the player goes into super slow<BR />mode. Maybe the formatting is slightly off and that is the problem.<BR /><BR />I also noticed a long of songs did not transfer correctly, the song is in the database<BR />but the song is not present. Another issue with the new and improved firmware.<BR /><BR />Sandisk support did respond quickly, they suggest formatting with an external card reader<BR />FAT32. Guess I will buy an external card reader. Sandisk response does not really<BR />fully express understanding of the issue (and why does the internal Format mode of<BR />the Express not work? Or is that just really "delete all"?) There is a hint of it has to<BR />be a SanDisk card in the email as the email refers to "formatting the Sandisk card".<BR /><BR />Off to the computer store tomorrow for an external usb card reader.<BR /><BR />Here is the support email:<BR /><BR /><I>Hello,<BR /><BR />Thank you for contacting SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product through your recent inquiry into our product line.<BR /><BR />For verification, does your computer have Windows Vista or Windows XP as operating system? Is it a desktop or a laptop? May we ask for the make and model of your computer (please specify if it is custom built)?<BR /><BR />We may have to format your microSD card using a card reader if your Sansa Express cannot provide another icon to show the microSD when it is plugged to the player and the player plugged to the computer.<BR /><BR />What we strongly suggest for cases like this is to perform a Full Format using FAT as your default file system using your reader connected directly at the back USB port of your desktop computer or a self powered USB Hub.<BR /><BR />Caution: Formatting will erase all information on the drive. Please be sure to back up all information before proceeding to format the drive.<BR /><BR />To format the SanDisk card on your PC, go to “My Computer” on Windows XP and lower versions or “Computer” on Windows Vista, single right click on the Removable Disk ( "") : associated with your SanDisk card, and select “Format”. On Windows 98SE or Windows ME, we will simply single left click “Start" to begin format. On Windows 2000 and Windows XP, let us please make sure that, under “File System”, we change FAT to FAT32, and then single left click “Start". This will erase all data off the SanDisk card and correct errors on it, which should make the SanDisk card usable again.<BR /><BR />We also recommend formatting the SanDisk card another way. Please be advised that formatting will erase all data.<BR /><BR />If you have Windows Vista/XP/2000:<BR /><BR />Please right click on “My Computer” on Windows XP and Windows 2000 or “Computer” on Windows Vista and select “Manage”. When “Computer Management” comes up, please click on “Disk Management” on the left hand side. After clicking on “Disk Management” you should now have a list of drives in the right side panel. On the right, look for the SanDisk card, it may show up as Disk 1, 2, 3… Removable Disk. Right click on the larger "Volume" rectangular icon to the right of the Removable disk and select “Format” choosing FAT32. If you do not have the format option, please select "New Partition" and just keep clicking next through the Wizard that appears.<BR /><BR />After you have formatted the SanDisk card, please test it.<BR /><BR />Please try the procedures on another computer if it fails in your computer.<BR /><BR />For registry and warranty purposes, please provide information on the following: a viable telephone number, the original Date of Purchase, the original Place of Purchase, the product part number, color of the player, the model number (should start with SD) and the physical address. No P.O. Boxes, please.<BR /><BR />Should you have any further assistance, inquiries or concerns, please do not hesitate to reply to this e-mail.<BR /><BR />Best regards,<BR />Vykmon G.<BR />SanDisk Technical Support</I><BR /><BR />-r<BR /><BR />My mail to them:<BR /><BR /><I>This week purchased a Sansa Express 2Gbyte.<BR /><BR />Extremely satisfied until I updated the firmware.<BR /><BR />Now the 2GB MicroSD card is no longer recognized and<BR />the player does not operate correctly with it installed.<BR /><BR />I had to learn that removing the 2GB MicroSD card would<BR />restore function from the Sandisk User Forum.<BR /><BR />The player will not format it, and in USB mode, no<BR />external card is detected.<BR /><BR />The update was performed with the microSD card installed.<BR />I assume this is the fault, and the microSD must be<BR />formatted externally again before use. According to<BR />an external forum.<BR /><BR />I am badly disappointed that this problem is clearly and widely<BR />known to both the Sandisk supported user Forums and<BR />on other Forums, yet no steps have been taken to avoid<BR />this problem for additional new owners by at least stopping<BR />distributing this update.<BR /><BR />There is a report that updating the player to the asis/pacific rim<BR />firmware will fix the problem. It does not. Nor does<BR />installing the Japanese firmware version. They seem to<BR />differ in the language and default language.<BR /><BR />Normally someone writes something like "I will never<BR />buy another Sandisk Product ever again" at this point<BR />... well ... now maybe if sometime tomorrow this is&nbsp;<BR />all resolved. A great experience turned into a frustrating<BR />one.<BR /><BR /></I><BR /><BR /><DIV></DIV>Fri, 24 Aug 2007 02:09:58 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4195#M12961broken_already2007-08-24T02:09:58ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4272#M12962
No joy. Bought a external card reader, formatted FAT 32. No change<BR />in behavior. What a crock. No wonder people buy Ipods. My old<BR />Rio Riot was better (also had lots of little fussy issues.)<BR /><BR />I don't think I am game to buy a Sandisk 2g microSD card to prove<BR />it is Sandisk limitinng Sandisk players to only Sandisk memory cards.<BR /><BR />Do not upgrade your player to a new firmware unless broken.<BR /><BR />-r<BR /><BR />Fri, 24 Aug 2007 17:52:44 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4272#M12962broken_already2007-08-24T17:52:44ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4298#M12963
Once I get my SE back from RMA, I'm gonna test to see if only Sandisk cards work on this thing.<BR /><BR />On the another note,<BR />is the c series having the same MSD problem?<BR /><DIV></DIV>Sat, 25 Aug 2007 01:41:16 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4298#M12963SkyL2007-08-25T01:41:16ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4344#M12964
I talked to Sandisk support on the phone today. Very professional,<BR />they offered to RMA the player which I will eventually do (I bought<BR />the mp3 player now because I needed one for travel.).<BR /><BR />I tried to discover if Sandisk was actually aware of this issue<BR />as a known bug, and that was not very clear in the end. A lot<BR />of "I am just the phone tech guy what can I do but RMA it?"<BR /><BR />The phone tech did say there would be a new update in a month<BR />and that I should not update the new player. But the suggestion of<BR />a update in a month could be just so much pleasant talk.<BR /><BR />Clearly a problem with a large non-integrated manufacturer.<BR />There are probably at least 4 entities involved, hardware design,<BR />software design and they might or might not even work for Sandisk<BR />(could be contract.) The Sandisk corporate, and of course sales and<BR />marketing, and then the user support. And it is not like the tech on<BR />phone can call down to the code developers and say "what's up".<BR /><BR />And if it is in fact something about DRM, that if I have a subscription<BR />service, and if it stored music on the microSD, I can remove the card<BR />and then by hook or by crook get the music off the player and<BR />remove the DRM protections. I would be curious if the player's behavior<BR />changed wrt to subscription services after the upgrade.<BR /><BR />-r<BR /><BR />Sat, 25 Aug 2007 15:13:10 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4344#M12964broken_already2007-08-25T15:13:10ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4353#M12965
Exchanged it at Best Buy.&nbsp; Works just fine now.&nbsp; But it does seem like a more recent Firmware Version... V1.00.15A2<BR /><BR />I won't update until Sandisk addresses this bug specifically.&nbsp; This is very poor for a business to say "Upps Just RMA it"<BR /><BR />How about REMOVING THE UPDATE FROM THEIR WEB SITE OR AT LEAST DOCUMENTING THE BUG!!!<BR /><BR />As a software developer for both embedded products and PC products I can say this just makes my stomach turn everytime I think about it so I am going to save myself the stress and never return to this Forum or Sandisk's site.&nbsp; Good luck to everyone still up the creek!<BR /><DIV></DIV>Sat, 25 Aug 2007 21:11:02 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4353#M12965Monsoon2007-08-25T21:11:02ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4406#M12966
I am noticing additional problems with 01.01.01A (might have been in 01.01.01 too.)<BR /><BR />While copying songs in USB MSC mode today, a bunch of songs are Unknown Artist, Unknown<BR />Album and song title is 01-Tea~1.mp3. Explain that. Earlier transfers are<BR />fine. Either the filename or if the tags are too long or contain special character ...<BR />Rio Riot works with these files ... Windows Media shows the right information ... everything<BR />but the Sandisk Express ... if I mess with the MP3 is eventually fixes itself ... I saw a<BR />"no song" that fixed itself.<BR /><BR />Eventually everyone ends up with an Ipod <img id="smileysad" class="emoticon emoticon-smileysad" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-sad.gif" alt="Smiley Sad" title="Smiley Sad" /><BR /><BR />Interesting in Window Media 9 it was easy to edit the tags and get album information<BR />on a song while it was playing, just right click, not in WM 11, have to be in library mode ...<BR />that is an improvement :wink:<BR /><BR />V1.00.15A2, I think that is even a older version 01.01.01.<BR /><BR />-r<BR /><BR />Sun, 26 Aug 2007 18:34:59 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4406#M12966broken_already2007-08-26T18:34:59ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4683#M12967
I have the same problem. I bought 2GB microSD card. It worked fine for while until the battery of the player was completly drained. Since then the player cannot recognize the memory card.<BR /><DIV></DIV>Wed, 29 Aug 2007 12:38:33 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/4683#M12967slobo802007-08-29T12:38:33ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/5233#M12968
<DIV></DIV><DIV>Just bought my 1G Sensa Express from Singapore. They have thrown in a free 1G Sandisk MicroSD. So far it is working fine. After reading this forum, have decided not to install the firmware update.&nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></DIV><DIV>&nbsp;</DIV><DIV>broken_already wrote :-</DIV><DIV>&gt;"While copying songs in USB MSC mode today, a bunch of songs are Unknown Artist, Unknown<BR />&gt;Album and song title is 01-Tea~1.mp3. Explain that. Earlier transfers are<BR />&gt;fine. Either the filename or if the tags are too long or contain special character ...<BR />&gt;Rio Riot works with these files ... Windows Media shows the right information ... everything<BR />&gt;but the Sandisk Express ... if I mess with the MP3 is eventually fixes itself ... I saw a<BR />&gt;"no song" that fixed itself. "<BR /></DIV><DIV>Btw, what is USB MSC mode? So far I have use my Windows Explorer to directly write MP3 files into both the 1G&nbsp;internal and 1G external.&nbsp;Initially I also experiece the problems that you have mentioned below. What I did was to delete those files from Sensa Express. Pull it out and let it "rebuild the database". Simultaneously, I use Windows Explorer to create the album title and title for my various files. Then I plug it back to my USB, copied the files back, and unplug it again to allow it to "rebuild the database". Now it can show the songs by Album correctly.</DIV><BR /><BR />Message Edited by ngcw on <SPAN class="date_text">09-02-2007</SPAN> <SPAN class="time_text">07:46 AM</SPAN>Sun, 02 Sep 2007 14:46:04 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/5233#M12968ngcw2007-09-02T14:46:04ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/5876#M12969
<DIV></DIV>Hmmm, I've got a 1GB SanDisk microSD from Best Buy and updated my Express.&nbsp; Everything still works fine.....&nbsp; <FONT size="1">So far.......&nbsp; <B><img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></B></FONT><BR /><DIV></DIV>Thu, 06 Sep 2007 23:31:04 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/5876#M12969Captain_Morgan2007-09-06T23:31:04ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/6124#M12970
I just learned this the hard way.&nbsp; Same story.&nbsp; Kingston MicroSD.&nbsp; Updated firmware.&nbsp; Doesn't work anymore.&nbsp; Found this thread and it's at least a month old.&nbsp; Why is this firmware still available?!!&nbsp; I am furious!&nbsp; I bought this player for this very feature and after less than a week it doesn't work and it was nothing I did but the manufacturer itself!&nbsp;<BR /><BR />This was on sale this week, so of course when I went to exchange it, they are all out of them.<BR /><BR />Sandisk has made another unhappy customer.&nbsp; Either fix the issue or allow us to regress it back to the old firmware.<BR /><DIV></DIV>Mon, 10 Sep 2007 01:55:35 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/6124#M12970caligula2007-09-10T01:55:35ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/6232#M12971
<DIV></DIV>Same boat as all the rest of you, bought a 2GB kingston ... almost bought the sandisk 2GB but the kingston had free shipping ($1-2 cheaper) and I thought was a better brand.&nbsp; Well I am going to mess around with it more to see if I can get lucky (maybe reformat a few time and hope the problem disappears).<BR /><DIV></DIV>Mon, 10 Sep 2007 22:17:24 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/6232#M12971Skywalker99522007-09-10T22:17:24ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/6368#M12972
<DIV></DIV>&gt;Btw, what is USB MSC mode?<BR /><BR />USB can have different OS drivers. MTP which is a portable player specific driver that microsoft supplies<BR />with Window Media Player 10 and 11, and "native" on Vista.<BR /><BR />USB MSC is the standard USB mass storage driver (same that works with various thumb drives<BR />and USB external drives.)<BR /><BR />The Express will default to USB MSC when MTP is not available (or better put Windows will install<BR />the MTP driver and it wins when the Express is installed unless you change the driver in<BR />the windows hardware manager.<BR /><BR />Wikipedia has some good introductions. Before MTP each portable device had its own driver.<BR />Apple and Ipods use "Isync" over USB for example.<BR /><BR />I was thinking back a few decades, about the rumor Sun Microsystems did not burn in test<BR />their computers. Instead they let them fail in the field, and just ship new parts. I assume MP3<BR />players don't get a week of operation at elevated temperatures before final acceptance testing either :<SPAN>smileywink:</SPAN><BR /><BR />-r<BR /><DIV></DIV>Wed, 12 Sep 2007 00:55:20 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/6368#M12972broken_already2007-09-12T00:55:20ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/7812#M12973
<DIV></DIV>I have finally found a solution to the problem described in my previous post. The trick is to change Express' mode to MSC. Once the mode is changed to MSC windows will recognize SD memory card as an external drive. You will need to format it. After the format is finished, Express will recognize the card and you will be back in the game.<BR />In order to change the mode to MSC follow the instructions below:<BR /><UL><LI><SPAN>Click on the Start button and Select Settings. Then click on Control Panel.<SPAN>&nbsp; </SPAN></SPAN></LI><LI><SPAN>Double click System, and then select the Hardware tab.<SPAN>&nbsp; </SPAN></SPAN></LI><LI><SPAN>Click on Device manager.<SPAN>&nbsp; </SPAN></SPAN></LI><LI><SPAN>Click on the '+' for Portable device and you will see "Insignia Video Player".<SPAN>&nbsp; </SPAN></SPAN></LI><LI><SPAN>Right click and select "Update driver". </SPAN></LI><LI><SPAN>A Hardware Update Window will open, Select "No, not this time" when windows asks to search for software.<SPAN>&nbsp; </SPAN>Click next.<SPAN>&nbsp; </SPAN>Check the "Install from a list or specific location" checkbox and then click next.</SPAN></LI><LI><SPAN>On the next screen select "Don't Search. I will choose the driver to install".<SPAN>&nbsp; </SPAN></SPAN></LI><LI><SPAN>Click next and then you will see a window showing two drivers that are compatible with your player.</SPAN></LI><LI><SPAN>To put the device into MSC mode select "USB Mass Storage Device" and click next.<SPAN>&nbsp; </SPAN></SPAN></LI><LI><SPAN>A finish installing driver will appear and your device will now appear as a hard drive on your system.<SPAN><BR /></SPAN></SPAN></LI></UL><BR /><DIV></DIV>Fri, 28 Sep 2007 00:12:18 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/7812#M12973slobo802007-09-28T00:12:18ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/7824#M12974
<DIV>Hi James,</DIV><DIV>I have a Lexar 2GB. My mp3 player was working fine yesterday, all of my 300 songs were showing up on the screen. Came home to recharge and add some new songs, the expansion card icon would not show on my computer. Took a look at the mp3 player, the number of songs went down to 200. My son searched, formatted, etc. This morning I only had 200 songs. Came home to recharge plugged in the mp3 and still no expansion card icon showing. How do I get my card to show again???</DIV>Fri, 28 Sep 2007 03:32:11 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/7824#M12974kimikay2007-09-28T03:32:11ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/7845#M12975
<DIV></DIV>I recently purchased a Sansa Express. I bought a pq1 microSD card to use in it. They play wouldn't recognize it and I contacted SanDisk support. They said the MP3 player only supports SanDisk microSD cards right now. I can not believe that when using an industry standard such as microSD that they would do this!<BR /><BR />I would have to pay 55 bucks or more for a SanDisk 2GB microSD when I bought another brand for $24.<BR /><BR />This is part of the response I got back from SanDisk:<BR /><FONT color="#ff0000"><I><B>Please be informed that as of this moment that the player can only recognized SanDisk MicroSD cards. However, we are now making an update for the player in order for it to recognized other MicroSD cards.<BR /><BR /></B></I><FONT color="#000000">I plan to return mine for a refund as this is unacceptable to me as a consumer. I would recommend that to anyone else that still has the chance.</FONT><I><B><BR /></B></I></FONT><DIV></DIV><BR /><BR />Message Edited by thompsonmkt on <SPAN class="date_text">09-28-2007</SPAN> <SPAN class="time_text">10:44 AM</SPAN>Fri, 28 Sep 2007 14:44:14 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/7845#M12975thompsonmkt2007-09-28T14:44:14ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/8526#M12976
So I guess the answer is they don't care, they are not going to tell you before you buy it about this problem, and they'll fix it when they're good and ready.<BR /><DIV></DIV>Sun, 07 Oct 2007 17:16:26 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/8526#M12976jefferson322007-10-07T17:16:26ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/8687#M12977
I found this funny,<BR />My computer, installed my SE as a MSC when I plugged it in and after 4 seconds unplugged it and then replugged it in for the first time.<BR />To switch back to MTP I just deleted the MSC drivers related to the SE and then plugged the SE back in w/o unplugging it and replugging it in.<BR /><BR />Haha, it's funny. But I'm using Vista so I'm not sure if this trick works for XP or such.<BR /><DIV></DIV>Tue, 09 Oct 2007 12:12:15 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/8687#M12977SkyL2007-10-09T12:12:15ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9594#M12978
I tried a suggested fix - reformat to Fat16.&nbsp; Still doesn't recognize card and it total messes up playing songs - they skip as though the device is too busy indexing the card to play the song.&nbsp; This whole problem occurred when I foolishly updated my firmware from 1.00.15A2 to 1.01.01A2.<BR /><DIV></DIV>Fri, 19 Oct 2007 02:47:16 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9594#M12978pawinterks2007-10-19T02:47:16ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9596#M12979
<DIV></DIV>Called the tech support line - their story is that Kingston uses a different controller and won't work with the Express.&nbsp; Ordered a Sandisk card with mini and std adaptors from Amazon ($30).&nbsp; We'll see if that fixes the problem.&nbsp; I suppose I should be content with the base 2gb, but the slot is too irresistable.<BR /><DIV></DIV><BR /><BR />Message Edited by pawinterks on <SPAN class="date_text">10-18-2007</SPAN> <SPAN class="time_text">11:33 PM</SPAN>Fri, 19 Oct 2007 04:33:54 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9596#M12979pawinterks2007-10-19T04:33:54ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9608#M12980
But it did work before the firmware upgrade.<BR /><BR />Anyway, Staples had a sale week of Columbus Day and they had Sandisk brand for the same price I paid for Kingston, so I guess I'll just use it in my camera with the adapter.<BR /><DIV></DIV>Fri, 19 Oct 2007 11:18:15 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9608#M12980caligula2007-10-19T11:18:15ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9940#M12981
Sandisk 2GB SDMicro arrived.&nbsp; Worked fine although I had an issue with the indexing not refreshing properly - showed songs and then wouldn't play them.&nbsp; Turning off and then on finally forced a full refresh and things seem to be working OK now.&nbsp; If they could just get the resume feature to work correctly without having to resort to power off to save your place.<BR /><DIV></DIV>Tue, 23 Oct 2007 01:55:00 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/9940#M12981pawinterks2007-10-23T01:55:00ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10278#M12982
1.01.01A2 hasn't caused any problems for me. I've been loving my SE ever since Sandisk sent me my RMA.<BR /><DIV></DIV>Fri, 26 Oct 2007 02:33:05 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10278#M12982SkyL2007-10-26T02:33:05ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10489#M12983
I'm in the same boat.&nbsp; 2GB Kingston microSD card not working...<BR />I'll post a message to their tech support, lets hope something good comes out SOON.<BR /><DIV></DIV>Sun, 28 Oct 2007 19:51:53 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10489#M12983wanderAround2007-10-28T19:51:53ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10662#M12984
<DIV>I gave in and bought a Sandisk 2gb microSD......and it works perfectly. Will use the Kingston with my camera and an adapter <img id="smileysad" class="emoticon emoticon-smileysad" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-sad.gif" alt="Smiley Sad" title="Smiley Sad" /></DIV><DIV>&nbsp;</DIV><DIV>I found one less than $20 and gave up on firmware fix.....it doesn't appear&nbsp;that this issue is a priority. I started this thread in&nbsp;JULY!!!</DIV><DIV>&nbsp;</DIV><DIV>db&nbsp;</DIV>Tue, 30 Oct 2007 17:50:08 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10662#M12984bretzke2007-10-30T17:50:08ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10675#M12985
Bretzke, where did you find your 2GB Sandisk card for $20?&nbsp; I can still send my Kingston one back, which cost $25....<BR /><DIV></DIV>Tue, 30 Oct 2007 20:13:22 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10675#M12985wanderAround2007-10-30T20:13:22ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10680#M12986
<DIV>I found it on Amazon from a 3rd party lister. Here is the direct link:</DIV><DIV>&nbsp;</DIV><DIV><A target="_blank" href="http://digitalmediaoutlet.com/2GB-SanDisk-MicroSDTransFlash-Card-with-SD/M/B000K3IZ0O.htm">http://digitalmediaoutlet.com/2GB-SanDisk-MicroSDTransFlash-Card-with-SD/M/B000K3IZ0O.htm</A></DIV><DIV>&nbsp;</DIV><DIV>Came in a small padded envelope and works great!</DIV><DIV>&nbsp;</DIV><DIV>db</DIV>Tue, 30 Oct 2007 20:36:54 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10680#M12986bretzke2007-10-30T20:36:54ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10786#M12987
<DIV>When i put in my<STRONG> 2gb microSD</STRONG>&nbsp;<STRONG>memory card</STRONG> it is saying that <STRONG>disk is not formatted.</STRONG></DIV><DIV>What do i do?</DIV>Wed, 31 Oct 2007 15:47:02 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10786#M12987Flawless2007-10-31T15:47:02ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10808#M12988
Settings - &gt; Format -&gt; External -&gt; Confirm<BR /><DIV></DIV>Wed, 31 Oct 2007 19:02:37 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/10808#M12988wanderAround2007-10-31T19:02:37ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12158#M12989
<DIV>New version of the Updater today.... but still no actual firmware version update. ugh</DIV><DIV>&nbsp;</DIV><DIV><IMG src="http://www.wanderaround.com/_attach/updater.jpg" /></DIV><DIV>&nbsp;</DIV><DIV>&nbsp;</DIV>Tue, 13 Nov 2007 05:35:38 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12158#M12989wanderAround2007-11-13T05:35:38ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12299#M12990
<DIV>Sandisk just sent me the firmware rollback that made my express recognize the 2gb Kingston Micro SD cards.&nbsp; Anyone still need it?</DIV>Wed, 14 Nov 2007 15:17:29 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12299#M12990prozema2007-11-14T15:17:29ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12319#M12991
<DIV><DIV><BR /><BLOCKQUOTE><DIV><HR />prozema wrote:<BR /><DIV>Sandisk just sent me the firmware rollback that made my express recognize the 2gb Kingston Micro SD cards.&nbsp; Anyone still need it?</DIV><BR /><HR /></DIV></BLOCKQUOTE><BR /><DIV></DIV></DIV>yes please. chilleddesi(at)yahoo(dot)com</DIV><DIV>&nbsp;</DIV><DIV>TIA</DIV>Wed, 14 Nov 2007 18:06:14 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12319#M12991chilleddesi2007-11-14T18:06:14ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12344#M12992
yes please - andyandbuster(at)yahoo(dot)com.au<BR /><BR />Did this fix the problems?&nbsp; Were there any ill effects?<BR /><BR />Thanks heaps!<BR /><DIV></DIV>Wed, 14 Nov 2007 21:02:30 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12344#M12992bok502007-11-14T21:02:30ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12347#M12993
<DIV>No ill effects that I have noticed after rolling back the firmware.&nbsp; The only change that I could see is that my micro SD card finally worked again.</DIV>Wed, 14 Nov 2007 21:10:26 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12347#M12993prozema2007-11-14T21:10:26ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12349#M12994
<DIV>Please email old firmware to:</DIV><DIV>&nbsp;</DIV><DIV>moheine{at}yahoo{dot}com</DIV><DIV>&nbsp;</DIV><DIV>Thanks a bunch!</DIV>Wed, 14 Nov 2007 21:28:00 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12349#M12994Cerio2007-11-14T21:28:00ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12366#M12995
<DIV></DIV><DIV></DIV>WOW!&nbsp; If it's not too much trouble, I'd like a copy of the firmware at<BR /><B><BR /><BR /></B>Thanks a bunch.<BR /><DIV></DIV><BR /><BR />Message Edited by caligula on <SPAN class="date_text">11-14-2007</SPAN> <SPAN class="time_text">06:58 PM</SPAN><BR /><BR />Message Edited by caligula on <SPAN class="date_text">11-25-2007</SPAN> <SPAN class="time_text">07:21 AM</SPAN>Sun, 25 Nov 2007 12:21:56 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12366#M12995caligula2007-11-25T12:21:56ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12425#M12996
Can you send me this Sw too (podniesma@wp.pl)<BR />thanks<BR /><BR /><DIV></DIV>Thu, 15 Nov 2007 12:13:10 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12425#M12996podniesma2007-11-15T12:13:10ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12434#M12997
<DIV>Can you send it to me as well?&nbsp; cli7554 (at) gmail.com</DIV>Thu, 15 Nov 2007 15:40:37 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12434#M12997cli75542007-11-15T15:40:37ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12915#M12998
Hi. If it's not too much trouble, I would like to roll back my firmware as well. I have had a 2GB MicroSD sitting here not being used when I bought it spiffically for my Sansa Express.<BR /><DIV></DIV>Tue, 20 Nov 2007 03:42:55 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12915#M12998stormdrain1092007-11-20T03:42:55ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12919#M12999
In case you have trouble finding my email, it's stormdrain109 -(at)- yahoo -(dot)- com.<BR /><BR />Thanks to anyone who can help me use my player.<BR /><DIV></DIV>Tue, 20 Nov 2007 03:54:04 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/12919#M12999stormdrain1092007-11-20T03:54:04ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13116#M13000
Hi - not sure if you've sent the rollback out yet, but I haven't got it (andyandbuster(at)yahoo(dot)com(dot)au).<BR /><BR />Please don't read this as bugging you - you are doing me a big favour and if you haven't got around to it yet then no worries - just didn't want to miss out if you thought you'd already sent it.&nbsp;<BR /><BR />Thanks again!<BR /><DIV></DIV>Thu, 22 Nov 2007 14:33:51 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13116#M13000bok502007-11-22T14:33:51ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13117#M13001
<DIV>I did send it out once, but it bounced back the e-mail for whatever reason...&nbsp; I'll try again.</DIV>Thu, 22 Nov 2007 14:44:20 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13117#M13001prozema2007-11-22T14:44:20ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13118#M13002
<DIV>Nope, still not sending.&nbsp; Says it is trying to forward from the e-mail you gave me to bridie.okeefe(at)gmail(dot)com and that address is rejecting it.&nbsp; My gmail account did the same thing when Sandisk was trying to send to me.</DIV>Thu, 22 Nov 2007 14:50:29 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13118#M13002prozema2007-11-22T14:50:29ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13122#M13003
Hmm, that's weird ... can you try mickycm(at)yahoo(dot)com<BR /><BR />thanks and sorry for the hassle!<BR /><DIV></DIV>Thu, 22 Nov 2007 15:11:33 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13122#M13003bok502007-11-22T15:11:33ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13127#M13004
Please. Upload it on rapidshare and give us a link.<BR /><BR />Thx in adv.<BR /><DIV></DIV>Thu, 22 Nov 2007 15:39:57 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13127#M13004grusio2007-11-22T15:39:57ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13129#M13005
<DIV><FONT color="#0b7bcc"><A target="_blank" href="http://rapidshare.com/files/71512189/SEFirmware_01.00.15F.zip.html">http://rapidshare.com/files/71512189/SEFirmware_01.00.15F.zip.html</A></FONT></DIV>Thu, 22 Nov 2007 16:19:18 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13129#M13005prozema2007-11-22T16:19:18ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13492#M13006
Just wanted to thank you, <B>prozema</B>! That rollback did the trick!<BR /><DIV></DIV>Sun, 25 Nov 2007 12:06:44 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13492#M13006stormdrain1092007-11-25T12:06:44ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13499#M13007
<DIV>Your welcome.... at least we finally got an answer to a problem that should have never existed.</DIV>Sun, 25 Nov 2007 15:42:11 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13499#M13007prozema2007-11-25T15:42:11ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13610#M13008
<DIV></DIV><BLOCKQUOTE><HR /><LI-USER uid="3733"></LI-USER> wrote:<DIV><FONT color="#0b7bcc"><A target="_blank" href="http://rapidshare.com/files/71512189/SEFirmware_01.00.15F.zip.html">http://rapidshare.com/files/71512189/SEFirmware_01.00.15F.zip.html</A></FONT></DIV><HR /></BLOCKQUOTE>Thank you prozema. This has allowed me to use my Kingston 2GB card, and I haven't found any problems with this firmware. I switched from 01.01.01P2 (pacific rim) and have actually noticed some extra options - most interesting is one allowing higher volume levels than usual.<BR /><BR />The way in which Sandisk has responded to this 'bug' is unfortunate. Sandisk are doing a very good job in making this problem seem intentional...<BR /><BR />Message Edited by nelson on <SPAN class="date_text">11-26-2007</SPAN> <SPAN class="time_text">05:01 AM</SPAN>Mon, 26 Nov 2007 13:01:36 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/13610#M13008nelson2007-11-26T13:01:36ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/14885#M13009
<FONT size="2" color="#000099" face="Verdana">Hi.<BR /><BR />I really appreciate people that do not think only about their selves. I was myself actually ordering the sandisk microsd card, but decided to read this thread to the end, and you, prozema, had the solution.<BR /><BR />The company Clas Ohlson (which is really known around scandinavian countries) I work for sells these Sansa Express 1GB Mp3-players, and I have seen many disappointed customers because of this memory card problem. Now prozema, you can feel very proud about yourself, because this older firmware update that you got from Sandisk will save christmas for tens, maybe hundreds of our customers (we sell these players about 300 per day around Norway, Sweden and Finland).<BR /><BR />Thank You prozema and Merry Christmas everyone,<BR /><BR />Johannes from Finland</FONT><BR /><DIV></DIV>Tue, 04 Dec 2007 22:30:41 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/14885#M13009Disconnect2007-12-04T22:30:41ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/14900#M13010
<DIV>You are very welcome everyone.&nbsp; I know how disappointing it is to purchase a product and then not have it function the way that it is supposed to (especially at the fault of the manufacturer).&nbsp; Merry Christmas everyone <img id="smileywink" class="emoticon emoticon-smileywink" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-wink.gif" alt="Smiley Wink" title="Smiley Wink" /></DIV>Wed, 05 Dec 2007 00:04:30 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/14900#M13010prozema2007-12-05T00:04:30ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/14937#M13011
I'll add my voice to the chorus just because I don't want to be a grab-and-runner.&nbsp; We're strangers, but we really appreciate when someone helps us out and it's nice to be acknowledged.&nbsp; Thanks.<BR /><DIV></DIV>Wed, 05 Dec 2007 03:46:20 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/14937#M13011caligula2007-12-05T03:46:20ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/15454#M13012
<DIV></DIV>Ok, I've run the updater from prozema, the firmware version under System Info now shows as 01.00.15F2... and I <I>still</I> get the same results<I> </I>when inserting a 2gb microSD card:&nbsp; Sluggish menu response and no indication of greater capacity or external storage in Windows. (Note: same results with 2 different cards, a "pqi" brand and an actual SanDisk brand)<BR /><BR />What exactly <I>is</I> supposed to happen when a card is inserted?&nbsp; Does the sansa screen acknowledge this somehow?&nbsp; Should I only insert/remove the card when power is off?<BR /><BR />I have an RMA pending for this since in the midst of fiddling with it this morning, it got to the point where the computer wouldn't acknowledge the presence of the player when plugged into USB.&nbsp; Further fiddling after the call resulted in getting it recognized as a "Player Recovery Device Class", which at least let me run the firmware updater again.&nbsp; So I have it back to the condition it was in before, functional, but still without expansion capability.<BR /><BR />Should I just RMA the thing now and get a "fresh" device, or hope that a new firmware <I>is</I> actually released within the next 10 days (during which the RMA shipping label is valid) that will actually fix the problem?<BR /><DIV></DIV>Sun, 09 Dec 2007 01:40:36 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/15454#M13012DataCable2007-12-09T01:40:36ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/15466#M13013
<DIV>When I insert my card, it shows on the screen that it is updating the database and not to remove the card while it is doing that.&nbsp; After that menu response time is not bad at all.&nbsp; Also, I am able to insert or remove the card while the device is powered on.&nbsp; You may have something wrong with your device other than the firmware so I would probably go ahead with the RMA.&nbsp; I wouldn't hold my breathe for Sandisk releasing another firmware update... they don't seem to do it often at all.</DIV>Sun, 09 Dec 2007 04:42:45 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/15466#M13013prozema2007-12-09T04:42:45ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/16935#M13014
If any of you guys still have problems with the microSd cards, you should update to the newest firmware 1.01.05 which fixes those problems along with boot up issues and SDHC support.&nbsp; So update and see if things are working out for you.&nbsp; As for me, it's working great so far now.<BR /><BR /><DIV></DIV>Thu, 20 Dec 2007 01:01:20 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/16935#M13014kmc20052007-12-20T01:01:20ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/79777#M13015
How do you reformat the cards i have a 2gd micr sd from lexar?Sat, 27 Dec 2008 19:06:02 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/79777#M13015sugarbear71512008-12-27T19:06:02ZRe: 2GB microSD not respondinghttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/80778#M13016
<BLOCKQUOTE><HR /><LI-USER uid="21605"></LI-USER> wrote:<BR />How do you reformat the cards i have a 2gd micr sd from lexar?<HR /></BLOCKQUOTE><P>Please open a new thread for your problem instead of reviving a year-old thread about an unrelated topic.</P>Tue, 30 Dec 2008 16:48:37 GMThttps://forums.sandisk.com/t5/All-other-MP3-players/2GB-microSD-not-responding/m-p/80778#M13016Rev_pizzaguy2008-12-30T16:48:37Z