Frequent questions

You cannot enter the Zoo with any type of domestic animal, except for guide dogs with the appropriate health permit, as they are specially trained animals and this is required by current legislation in force. Remember that the presence of dogs or other animals can make the Zoo animals nervous and stressed.

Yes. You can bring food and drink into the Zoo. There are several picnic areas that can be freely used on the grounds. We ask that you remember to collect all your trash and to use the recycling containers. Remember that it is totally prohibited to give food to the animals!

1. In person, at the Zoo Information Point. To get an individual card, you just need to bring your ID card (DNI in Spain) and your bank data for future contract renewals. For family memberships, bring the ID cards of the parents and your Spanish Family Book.

2. Through the Zoo website. Given that this is a promotion, you will have to wait 24 hours (maximum) to be able to enter the Zoo, until you receive your card by post.

Starting 24 h after signing up over the Internet, you can come to the Zoo (ticket office on Carrer Wellington) to pick up your cards (indispensable to access the Zoo) and sign the Zoo Club contract. Don't forget to bring all the documentation required to process the new membership.

You can cancel your Zoo Club membership by sending an email (zooclub@bsmsa.cat) through this web page, indicating the member number, name and surname(s) and ID card number (DNI in Spain) of the cardholder. Your request will be valid starting on the card’s expiration date.

The ticket price for people with a disability is € 5.65. To qualify for this form of ticket, you must be able to provide evidence of a minimum of 33% degree of disability by showing the degree of disability certificate and/or card accrediting the disability. It includes free entrance for a companion for disabled people who require assistance, providing they meet the “status of companion” requirements (*)

(*) Status of companion. The only valid documentation is as follows: a) Ruling of the ICASS or of the appropriate Autonomous Community; b) Card accrediting the disability of over 33% of each Autonomous Community where the need for a companion is shown.