Recently the board software has been updated and there are some known bugs/failures:
- Avatars are currently not being displayed✔ FIXED
- Tapatalk connection is currently broken✔ FIXED
- Avatars cannot be uploaded✔ FIXED

This video has put me off the brand Time please kindly give suggestions

Utter BS. I bought an ex-demo VXR frame in 2007, which had the old type front mech bracket. It cracked after 9 months. Time warrantied it without question. I was able to upgrade the frame to a VXRS at the time. Sold the frame last week as I work for a manufacturer so am expected to ride what we sell. My gut instinct from 20+ years in the industry is that it was damaged in transit from the UK to Canada and failed as a result of that.

I have visited TIme's factory in France. It is breathtaking to see the attention to detail they lavish on their product. They also have a repair facility, allowing them to renovate crashed frames back to good as new.

TIME don't know anything about where the damage occurred at the moment & are just coming across as a bad company atm by seemingly refusing to attempt to honour the warranty.

Its not 'utter BS'.

From someone 'in the industry', your response is rather off putting

I've watched the video several times. There are a few things that don't ring true.

Having been a Time dealer in the past, I find it very unlikely they merely rejected his claim out of hand.The steerer looks awfully long for a frame that has been built up to ride.His description of what happened sounds unlikely

Time are particular in my experience about the way a product is returned to them. It has to go via the supply chain. In this case it would have had to go back to PBK in the UK. Contrary to his commentary PBK have been a Time agent all along. The distributor did change prior to the date of the video. So I wonder if that caused the issue. I wouldn't be surprised if the issue was PBK rather than Time. Under UK law his contract is with PBK plain & simple.

My Time Edge Racer developed a crack after years of training and racing on it. I sent it back to Time USA and they sent it to France. The process was excruciatingly slow, but Time came through in a big way and sent me an RX Instinct. I wish it had been faster, but I couldn't be more pleased with the outcome. Time is tops in my book.

Who is online

You cannot post new topics in this forumYou cannot reply to topics in this forumYou cannot edit your posts in this forumYou cannot delete your posts in this forumYou cannot post attachments in this forum