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Sample Phone Numbers in User Profiles

Suppose that an organization uses 5-digit extensions and requires callers to enter a 9 to access an outside line. A user with the phone number 555-0123 may enter any of the following in the Main phone number or Alternate phone number user profile fields:

50123 -- 5-digit extension

95550123 -- 7-digit phone number preceded by 9 to get an outside line

914085550123 -- 10-digit phone number (including area code) preceded by 9 to get an outside line

Sample ANI Formats

Depending on where the call originated, an ANI might use one of these formats:

50111 -- call from within an organization that uses 5-digit extensions

5550111 -- local call from outside the organization using the full 7-digit number