Privacy & Cookies Policy

Mark Nelson Vets respects your privacy and is committed to
protecting your personal data. This privacy notice will inform you as to
how we look after your personal data and tell you about your privacy rights
and how the law protects you. Please use the Glossary to understand the meaning of some of the
terms used in this privacy notice.

This privacy notice covers the following content:

1. IMPORTANT INFORMATION AND WHO WE ARE

2. THE DATA WE COLLECT ABOUT YOU

3. HOW IS YOUR PERSONAL DATA COLLECTED

4. HOW WE USE YOUR PERSONAL DATA

5. DISCLOSURES OF YOUR PERSONAL DATA

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. GLOSSARY

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how we collect and
process your personal data through your registration with any of practices
and use of our website, including any data you may provide through our
website when you sign up to our newsletter, or purchase a product or
service.

Our website is not intended for children and we do not knowingly collect
data relating to children.

It is important that you read this privacy notice together with any other
privacy notice or fair processing notice we may provide on specific
occasions when we are collecting or processing personal data about you so
that you are fully aware of how and why we are using your data. This
privacy notice supplements the other notices and is not intended to
override them.

Controller

Mark Nelson Vets is the controller and responsible for your personal data
(collectively referred to as "Mark Nelson Vets", " we", "us" or "our" in
this privacy notice).

You have the right to make a complaint at any time to the Information
Commissioner's Office (ICO), the UK supervisory authority for data
protection issues (www.ico.org.uk). We would, however, appreciate the
chance to deal with your concerns before you approach the ICO so please
contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on [DATE] and historic versions can be
obtained by contacting us.

It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.

Links to third-party websites

Our website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not control
these third-party websites and are not responsible for their privacy
statements. When you leave our website, we encourage you to read the
privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include
data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data
about you which we have grouped together follows:

Identity Data
including first name, maiden name, last name, username or similar
identifier, marital status, title, date of birth and gender.

Pet Data
including the name, species, breed, gender, insurance records and
medical history of your pet(s).

Financial Data
including bank account and payment card details.

Transaction Data
including details about payments to and from you and other details of
products and veterinary services you have purchased from us.

Technical Data
including internet protocol (IP) address, your login data, browser type
and version, time zone setting and location, browser plug-in types and
versions, operating system and platform and other technology on the
devices you use to access our website.

Usage Data
including information about how you use our website, products and
veterinary services.

Marketing and Communications Data
including your preferences in receiving marketing from us and our third
parties and your communication preferences.

We also collect, use and share Aggregated Data such as
statistical or demographic data for any purpose. Aggregated Data may be
derived from your personal data but is not considered personal data in law
as this data does not directly or indirectly reveal your
identity. For example, we may aggregate your Usage Data to calculate the
percentage of users accessing a specific website feature. However, if we
combine or connect Aggregated Data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as personal
data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data
about you (this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions,
trade union membership, information about your health and genetic and
biometric data). Nor do we collect any information about criminal
convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a
contract we have with you and you fail to provide that data when requested,
we may not be able to perform the contract we have or are trying to enter
into with you (for example, to provide you with products or veterinary
services). In this case, we may have to cancel a product or service you
have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including
through:

Direct interactions.
You may give us your Identity, Contact, Pet and Financial Data by
filling in forms or by corresponding with us by post, phone, email or
otherwise. This includes personal data you provide when you:

· register with one of our practices;

· request our products or services;

· create an account on our website;

· subscribe to our publications;

· request marketing to be sent to you;

· enter a competition, promotion or survey; or

give us some feedback.

Automated technologies or interactions.
As you interact with our website, we may automatically collect
Technical Data about your equipment, browsing actions and patterns. We
collect this personal data by using cookies and other similar
technologies. Please see our cookie policy [LINK] for further details.

Third parties or publicly available sources.
We may receive personal data about you from various third parties [and
public sources] as set out below

· Technical Data from the following parties:

(a) analytics providers [such as Google based outside the EU];

(b) Contact, Financial and Transaction Data from providers of technical,
payment and delivery services [such as PAYPAL based outside the EU]

· Identity and Contact Data from publicly availably sources such as
Companies House and the Electoral Register based inside the EU.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following circumstances:

· Where we need to perform the contract for the delivery of veterinary
services we are about to enter into or have entered into with you.

· Where it is necessary for our legitimate interests (or those of a third
party) and your interests and fundamental rights do not override those
interests.

· Where we need to comply with a legal or regulatory obligation.

Please refer to the Glossary to find out more
about the types of lawful basis that we will rely on to process your
personal data.

Generally, we do not rely on consent as a legal basis for processing your
personal data other than in relation to sending third party direct
marketing communications to you via email or text message. You have the
right to withdraw consent to marketing at any time by
contacting us
.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we
plan to use your personal data, and which of the legal bases we rely on to
do so. We have also identified what our legitimate interests are where
appropriate.

Note that we may process your personal data for more than one lawful ground
depending on the specific purpose for which we are using your data. Please
contact us
if you need details about the specific legal ground we are relying on to
process your personal data where more than one ground has been set out in
the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of
legitimate interest

To register you as a new customer

(a) Identity

(b) Contact

(c) Pet

Performance of a contract with you

To process payments for products and services we provide to
you, including:

To enable you to partake in a prize draw, competition or
complete a survey

(a) Identity

(b) Contact

(c) Pet

(d) Profile

(e) Usage

(f) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how
customers use our products/services, to develop them and
grow our business)

To administer and protect our business and our website
(including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Pet

(d) Technical

(a) Necessary for our legitimate interests (for running our
business, provision of administration and IT services,
network security, to prevent fraud and in the context of a
business reorganisation or group restructuring exercise)

We strive to provide you with choices regarding certain personal data uses,
particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to
form a view on what we think you may want or need for your pet(s), or what
may be of interest to you. This is how we decide which products, services
and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested
information from us or purchased products or services from us and, in each
case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data
with any other company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at
any time or adjust your marketing preferences or by following the opt-out
links on any marketing message sent to you or by
contacting us
at any time.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert
you when websites set or access cookies. If you disable or refuse cookies,
please note that some parts of this website may become inaccessible or not
function properly. For more information about the cookies we use, please
see our Cookies Policy below.

Change of purpose

We will only use your personal data for the purposes for which we collected
it, unless we reasonably consider that we need to use it for another reason
and that reason is compatible with the original purpose. If you wish to get
an explanation as to how the processing for the new purpose is compatible
with the original purpose, please
contact us
.

If we need to use your personal data for an unrelated purpose, we will
notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge
or consent, in compliance with the above rules, where this is required or
permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for
the purposes set out in the table in paragraph 4 above.

· External Third Parties as set out in the Glossary.

· Specific third parties such as VetPartners Limited, Catalyst IT Solutions
and Virtual Recall Ltd.

· Third parties to whom we may choose to sell, transfer, or merge parts of
our business or our assets. Alternatively, we may seek to acquire other
businesses or merge with them. If a change happens to our business, then
the new owners may use your personal data in the same way as set out in
this privacy notice.

We require all third parties to respect the security of your personal data
and to treat it in accordance with the law. We do not allow our third-party
service providers to use your personal data for their own purposes and only
permit them to process your personal data for specified purposes and in
accordance with our instructions.

6. International transfers

We do not transfer your personal data outside the European Economic Area ( EEA).

7. Data security

We have put in place appropriate security measures to prevent your personal
data from being accidentally lost, used or accessed in an unauthorised way,
altered or disclosed. In addition, we limit access to your personal data to
those employees, agents, contractors and other third parties who have a
business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach where
we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil
the purposes we collected it for, including for the purposes of satisfying
any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal
data, the purposes for which we process your personal data and whether we
can achieve those purposes through other means, and the applicable legal
requirements.

We keep basic information about our customers (including Contact, Identity,
Pet, Financial and Transaction Data) for six years after they cease being
customers for legal and tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can
no longer be associated with you) for research or statistical purposes in
which case we may use this information indefinitely without further notice
to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in
relation to your personal data.

Request access
to your personal data (commonly known as a "data subject access
request"). This enables you to receive a copy of the personal data we
hold about you and to check that we are lawfully processing it.

Request correction
of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though
we may need to verify the accuracy of the new data you provide to us.

Request erasure
of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to
process it. You also have the right to ask us to delete or remove your
personal data where you have successfully exercised your right to
object to processing (see below), where we may have processed your
information unlawfully or where we are required to erase your personal
data to comply with local law. Note, however, that we may not always be
able to comply with your request of erasure for specific legal reasons
which will be notified to you, if applicable, at the time of your
request.

Object to processing
of your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground
as you feel it impacts on your fundamental rights and freedoms. You
also have the right to object where we are processing your personal
data for direct marketing purposes. In some cases, we may demonstrate
that we have compelling legitimate grounds to process your information
which override your rights and freedoms.

Request restriction of processing
of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios: (a) if you
want us to establish the data's accuracy; (b) where our use of the data
is unlawful but you do not want us to erase it; (c) where you need us
to hold the data even if we no longer require it as you need it to
establish, exercise or defend legal claims; or (d) you have objected to
our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.

Request the transfer
of your personal data to you or to a third party. We will provide to
you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this
right only applies to automated information which you initially
provided consent for us to use or where we used the information to
perform a contract with you.

Withdraw consent at any time
where we are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you withdraw your consent, we may
not be able to provide certain products or services to you. We will
advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please
contact us
.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise
any of the other rights). However, we may charge a reasonable fee if your
request is clearly unfounded, repetitive or excessive. Alternatively, we
may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm
your identity and ensure your right to access your personal data (or to
exercise any of your other rights). This is a security measure to ensure
that personal data is not disclosed to any person who has no right to
receive it. We may also contact you to ask you for further information in
relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally
it may take us longer than a month if your request is particularly complex
or you have made a number of requests. In this case, we will notify you and
keep you updated.

10. Glossary

LAWFUL BASIS

Legitimate Interest
means the interest of our business in conducting and managing our business
to enable us to give you the best service/product and the best and most
secure experience. We make sure we consider and balance any potential
impact on you (both positive and negative) and your rights before we
process your personal data for our legitimate interests. We do not use your
personal data for activities where our interests are overridden by the
impact on you (unless we have your consent or are otherwise required or
permitted to by law). You can obtain further information about how we
assess our legitimate interests against any potential impact on you in
respect of specific activities by
contacting us

Performance of Contract
means processing your data where it is necessary for the performance of a
contract to which you are a party or to take steps at your request before
entering into such a contract.

Comply with a legal or regulatory obligation
means processing your personal data where it is necessary for compliance
with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

External Third Parties

Service providers [acting as processors] based in the United Kingdom
who provide IT and system administration services.

· Professional advisers including lawyers, bankers, auditors and insurers
based England or Scotland who provide consultancy, banking, legal,
insurance, debt and accounting services.

· HM Revenue & Customs, regulators and other authorities based in the
United Kingdom who require reporting of processing activities in certain
circumstances.

Cookies Policy

Last updated: 21/05/2018

Mark Nelson Vets (“us”, “we”, or “our”) uses cookies on the website
www.marknelsonvet.co.uk (the “Service”). By using the Service, you consent
to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how
third-parties we may partner with may use cookies on the Service, your
choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you
visit. A cookie file is stored in your web browser and allows the Service
or a third-party to recognize you and make your next visit easier and the
Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain
on your personal computer or mobile device when you go offline, while
session cookies are deleted as soon as you close your web browser.

How Mark Nelson Vets uses cookies

When you use and access the Service, we may place a number of cookies files
in your web browser.

We use cookies for the following purposes:

· To enable certain functions of the Service

· To provide analytics

We use both session and persistent cookies on the Service and we use
different types of cookies to run the Service:

· Essential cookies. We may use essential cookies to authenticate users and
prevent fraudulent use of user accounts.

· Analytics cookies. We may use analytics cookies to track information how
the Service is used so that we can make improvements. We may also use
analytics cookies to test new advertisements, pages, features or new
functionality of the Service to see how our users react to them.

Third-party cookies

In addition to our own cookies, we may also use various third-parties
cookies to report usage statistics of the Service, deliver advertisements
on and through the Service, and so on.

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or
refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them,
you might not be able to use all of the features we offer, you may not be
able to store your preferences, and some of our pages might not display
properly.

· For the Chrome web browser, please visit this page from Google:
https://support.google.com/accounts/answer/32050