CE's mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care.

We are searching for a Customer Success Associate Regional Manager for our Chicago office, however there may be an opportunity to work remotely.

Essential Duties and responsibilities

The Customer Success Associate Regional Manager plays a lead role in managing and driving our customer's product utilization across the CE product portfolio. He/she serves as a team lead for Customer Success, overseeing the Customer Success programs for a large portfolio of customers, and ensuring they have a smooth implementation and effective roll-out of CE products. Not only is he/she responsible for overseeing that team's management of their assigned accounts, he/she will collaborate across a broader Regional team to help support large, strategic accounts. In all cases, he/she will work to ensure strategic customer relationships are established and strengthened, implementation projects are well-managed, communication plans are effectively designed and executed and ongoing performance is managed, all to ensure effective product use and customer satisfaction. He/she also works directly with appropriate Sales Account Managers to ensure that customer needs are identified and satisfied, that expectations are met and exceeded and that renewals are achieved. Internally, this position contributes to the development of both internal and external best practices and strategies, participates in training and onboarding, and mentors teammates in their growth and development.

This includes but is not limited to:

Managing People

Manage a team of Customer Success Specialists within assigned region to develop and execute effective customer plans, communications, and relationships

Clearly articulate expectations and hold team members accountable for meeting (and exceeding) those expectations

Provide regular, consistent, direct and constructive feedback to team members

Seek success and challenge team members to do the same

Celebrate successes and motivate your team to exceed expectations

Analyze current performance and team member competency development needs (particularly around Communication, Judgment, and Planning and Execution) and skills (particularly Communication and Project Plans)

Proven ability to quickly establish rapport with all level of personnel up to and including C-suite executives

Superb presentation, oral and written communication skills

Understanding of clinical environments and workflows

Travel Requirements

30% - 40% travel

Physical Demands

Normal Office Environment

About Wolters Kluwer

Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2017 annual revenues of €4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube.