Knowledge-Centered Support (KCS)

HDI is your place for all things KCS. Whether you're preparing to implement knowledge management or improving a current implementation, it's important to learn about best practices, leverage resources, and network with others in the community.

HDI Is Your Knowledge Source

HDI is the most complete industry reference. We’re talking practical, tangible, useful information from practitioners and experts that you won’t find through an Internet search–or anywhere else for that matter.

• Discounts on events, services, and professional development • Trending research and publications • Networking opportunities • Training and certification

An efficient support center is good for business. We help you better connect with customers by providing career development that leads to success. That's why HDI is the association where technical support professionals belong.