TERMS & CONDITIONS

1. Status of Terms

1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of Balv’s ("Balv’s", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. By registering for Balv’s services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about you as prompted by our registration form (such information being the "Registration Data"); and

1.2.2 maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Balv’s has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Balv’s has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the Balv’s site (or any portion of it).

2. Place of performance and applicable law.

Balv’s is a company registered in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. Balv’s makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

3. Placing an order

3.1 A notice will be displayed on your web browser before you submit an order with Balv’s. This contains important information such as a description, price and delivery charges of the good or services ordered. Balv’s suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.

3.2 Goods supplied to you by Balv’s will correspond with their prices and description (subject to E & OE). If at any time this is not the case Balv’s will give you the right to reject the goods within a reasonable time period for a full refund.

3.3 In the unlikely event that an incorrect price is shown on our website. Balv’s reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

4. Right to cancel

4.1 You have the right to cancel any contract within 7 working days. The 7 working days will start the day after receipt of the goods.

4.2 The cancellation notice should be sent by e-mail to Balv’s at info@balvs.co.uk and must state your name, a description of the goods or services concerned and the contract number of the cancelled contract.

4.3 Where Balv’s have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to Balv's. Balv’s will only accept the returned goods in their original packaging, which do not exhibit signs of wear or tear and in case of wigs, human hair, these items are sale only. Any returned goods that can not be re-sold as new will only be refunded to their mail order return value. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.

4.4 Where Balv’s have supplied goods to you, these goods must be returned to Balv’s158 / 160 Mill Road, Cambridge, CB1 3LP or be available for collection by Balv’s. The cost of returning goods is non-refundable, and where Balv’s collects goods the direct cost of such will be deducted from the refund.

4.5 Once notice of your cancellation has been received and we are in possession of the returned goods, Balv’s will make a refund of the contract price to your debit or credit card used to purchase the goods. This will be done within 30 days of the date of cancellation.

4.6 All monies will be refunded within 30 days of cancellation date.

5. Content

5.1 Balv’s shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Balv’s will only be liable for consequential losses within the contemplation of the parties.

5.2 Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Balv’s. When you activate any of these you will leave the Balv’s site and Balv’s has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Balv’s.

6. Limitation of Liability

6.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Balv’s.

6.2 Subject to clause 6.1, you agree that Balv’s shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Balv’s direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Balv’s has been advised of the possibility of such loss or damage).

6.3 The only liabilities that Balv’s can exclude are those arising from the following.

6.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

6.3.2 Where losses were not caused by any breach on the part of Balv’s.

6.3.3 For any business losses, and/or losses to non-consumers.

7. Delivery

Orders received are normally dispatched for next day delivery (weekends incur extra charge). We guarantee all orders will be received within 30 days. If Balv’s cannot delivery within 30 days you will be notified immediately to arrange another time for delivery, or if you would prefer, to cancel your order.

8. Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will Endeavour to rectify any problems as soon as possible.

9. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of Balv’s or its content providers. As a visitor to the Balv’s site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Balv’s prior written consent is strictly prohibited.

10. Matters Beyond our Reasonable Control

Balv’s shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

11. Language

In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

12. Balv’s Privacy Policy

Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Balv’s. Balv’s does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail info@balvs.co.ukWe may contact you in future regarding special offers, news items etc. If you do not wish to be contacted please click on the link below

13. Site Security

The entire checkout process for the Balv’s web site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail info@balvs.co.uk