Billing FAQs: Aussie Broadband

Billing FAQs: Aussie Broadband

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Billing FAQs: Aussie Broadband

Aussie Broadband billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through their Fetch TV set-top box.

How can I pay for Netflix on my Aussie Broadband bill?

To sign up for Aussie Broadband billing with Netflix, you must sign up for a new account or rejoin through your Fetch TV set-top box. Billing eligibility is determined by Aussie Broadband.

How do I check to see if I am billed on my Aussie Broadband account?

To check if you are billed through Aussie Broadband, visit the Membership and Billing section of your Netflix Account page.
If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Aussie Broadband to see if Netflix is a part of your service package.

How do I change my method of payment?

If you no longer want to have Netflix charged to your Aussie Broadband bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Aussie Broadband bill, please contact Aussie Broadband directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m seeing a Netflix charge on my Aussie Broadband bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Aussie Broadband. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Aussie
Broadband for support. If you’d like to cancel your Aussie Broadband-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m billed by Aussie Broadband and I’m having trouble signing in to Netflix.