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Latest Reviews

I ordered 2 plants a month ago now, in the advert is said they are available so I ordered them.I think they must be growing them from seed or when they arrive they should be twice the size.i hope when they finaly arive they are worth all of the waiting…
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I wish I had read the reviews here before giving them my business. Paid for "EXPRESS DELIVERY" as I needed to ensure I was around to receive the goods. What a waste of money and my time. Received despatch confirmation and tracking number so felt all was well. How wrong was I.
They use YODEL and cannot give you a time, so waited all day and when they turned up only had 1 of 3 packages. Driver said "that's all I have the van mate and that's all your signing for"
Rang Greenfingers - took over 10…
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Do not be tempted by the bargain prices and make the mistake of ordering from this company.
I ordered a £100 garden seat as a birthday present for my Dad. I waited in for several days for promised deliveries - at great inconvenience. I even paid extra for the priority dispatch (3 days) to ensure the item arrived in time for my Dad's birthday. Two weeks later it hadn't arrived.
Communication from this company is diabolical. They didn't let me know when items were due to arrive so I didn't…
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I had a reclyning chair ordered as a surprise gift, with next day delivery. This didn't arrive so we had to chase the order. Chair arrived broken/faulty. Took ages to get through and was promised phone call back and instructions in the post, neither were received. Chased again, new chair sent - this was also faulty. ONGOING FOR ALMOST A MONTH NOW.
I've spent so long waiting in for delivery, phone calls, emails it's ridiculous. Takes ages to get through on the phone and they seem to say…
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I placed an order in excess of £150. After 2 weeks I rang and was told one item was out of stock and everything else was being held back until the new stock arrived about 8 weeks. I cancelled that one item and waited a couple of weeks for the parcel. Still no delivery. I rang and was told that the parcel was being despatched that very day - what an amazing coincidence! Another week and a half and still no parcel - it turns out that another item had "gone out of stock". I pointed out that…
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I paid for "Express Delivery" and waited in all day for my nice new £399 swing chair to arrive (as promised)....... long story short, it hasn't turned up. I rang Greenfingers and was told that there had been "some problems with today's deliveries" (nooooo... really?) and that it would be delivered to me "at some time tomorrow" (too bad I'm back at work tomorrow). Initial impressions of this outfit are not good. I'm already getting that "you've been had" feeling. Who knows when my goods will…
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I would NEVER use Greenfingers again. Despite getting next day delivery which was confirmed by the service lady I waited in all day and nothing arrived. I called and was told the order hadn't gone through and it would arrive the next day. It didn't. I was then told it wasn't their problem and I had to pay additional delivery! I argued that and weeks later my delivery came.
They dropped the item when it came out of the lorry and when I asked for a refund they sent me a cheque for £3 and…
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Ordered 6 items at a cost of £250. Paid £15 for next day delivery.
Received only 1 of my items- which was badly damaged.
No tracking, no response to calls or e-mails. No reply on Facebook
Wish I had read these reviews first!
Absolutely awful experience
…
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it's been over a month and i am still waiting for my order
twice i was given a delivery date but the delivery did not happen on either date
slow response to emails
just a waste of my time and energy as i am doing all the chasing
bad product, delivery etc can generally be resolved through excellent customer service but this company lacks in all departments so far…
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Shed ordered for £149.99, and paid for on 1st April, delivered a week and a half later for £15.00.
Box badly damaged, and their customer services notified by email with photos, and no reply after 5 emails, even a simple "Did you receive my emails?" went un answered.
Phone contact made on 22nd april, no response on email from them regarding collection and refund.
Contact made again on 24th April to say no emails received, so 6 emails all with individual photo's sent, this time I got delivery…
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FOR WHAT IT'S WORTH DO NOT BUY ANYTHING FROM THIS COMPANY. ORDERED 4 OTHER ITEMS ALONG WITH A FLOWER BED AND REVEIVED ONLY THOSE FOUR AND NOT THE FLOWERBED, WHICH WAS THE MOST EXPENSIVE ONE. NO PARCEL TRACKING NUMBER, CUSTOMER SUPPORT IS DEAD - MONEY IS PAID, GOODS IS NOWHERE TO BE FOUND…
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ordered a set of garden furniture in March web site said a 3 week delay which I thought was ok - but here we are today April 22 2015 and still no item. Have had terrible problems contacting them and getting refunds or re orders they have taken the money from my card, and sent me a so called delivery / shipping email with a shipping number for their delivery company XPD but when I checked with XPD the number does not exist!
This company greenfingers.should be avoided at all costs, they tell you…
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If you are not paying extra for an express delivery - be prepared to wait over 2-3 weeks. Still haven't received my order, so might be even longer.
On my second week I called and said I am going to cancel the order if not delivered by the end of the week as I won't be able to meet it any later. I was told that the order will be with me by Friday.
Nobody was contacted me since my order. I had to call myself all the time where most of the companies will send you the delivery date and time…
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Ordered a few raised garden beds at the start of September 2014. Two weeks later I received an email saying the items were out of stock and hope to be back in stock by the end of October 2014. This was not stipulated on the website at the time of placing my order. I asked if I could cancel this items and have alternative items sent out. I was horrified when I was declined and asked to place a seperate order and to incur an additional P&P charge. Some of the products listed are cheap and the…
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Greenfingers.com's Comment

Written on: 15/09/2014

Good Morning,

Thank you for your recent review.

We welcome all feedback, positive or negative, which we use to measure and improve our service levels.

I am sorry that your order has been delayed due to us not being able to supply the goods ordered until the end of October.

Please can I ask if you can contact me with your order number to enable me to investigate further.

Ordered an oval table and six carver chairs for outside. The sizes for the chairs on their website were misleading and when they arrived were far too small.
However, when I telephoned they quickly arranged to collect and all monies(except for the collection of items...£30.00) were refunded within 10 days.
This will not stop me from ordering further goods from them....I just need to double check certain sizes!
Pleased with their service…
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recently purchased a steel framed gazebo first there were parts missing its a pretty gazebo but began to rust when it rained and collected rain in the cover was not happy in the end they refunded me a measley £5 refund would not purchase any thing again after sales service not good…
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Petplanet.co.uk's Comment

Written on: 21/07/2014

Good Afternoon

Thank you for your recent review and I am sorry that you feel that you have had a poor experience. If you can kindly let us know your order number so we may fully investigate this further for you as we want you to be entirely happy with any purchase from Greenfingers.

Hi, I've had a very negative customer service experience with you earlier - I ordered the 12.5cm versions of the Everedge Classic Lawn Edging, selecting the 'slate' colour from the drop-down box. They have arrived in brown rather than slate colour.
It seems that you only offer slate in the 7.5cm, but this is hugely misleading on your site.
Despite both of the customer service advisors agreeing with me, both went off to speak to their supervisor and then came back arguing that it is clear on…
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Greenfingers.com's Comment

Written on: 21/07/2014

Hi there,

We are pleased the issue was resolved to your satisfaction – there was a misunderstanding with the nature of the problem and a wrong decision was made. Really sorry for the inconvenience by this. We will be addressing the way this site looks to prevent this from impacting anyone else.

I ordered a shed from this Website and it was delivered late, with no notice, to the wrong address. I had to go to the address and collect it myself!
The shed had been living outside on someone's driveway for some time, unpacked and scattered.
I only got a Sorry note from Greenfingers. Will I recommend this site: NO!
…
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Greenfingers.com's Response to HonestFrank's Review

Written on: 07/07/2014

Good Afternoon,

Thank you for your review.

I apologise for the inconvenience caused with your order and we appreciate you bringing this to our attention.

Please can I ask if you could call with your order number and ask for myself to enable me to look further into your complaint.

Thank you

Denise Prendergast
Customer Care Supervisor

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Greenfingers.com's Response to HonestFrank's Review

Written on: 08/07/2014

Good Morning,

Thank you for your review.

I apologise for the inconvenience caused with your order and we appreciate you bringing this to our attention.

Please can I ask if you could call with your order number and ask for myself to enable me to look further into your complaint.