FAQ

Order

How can I order?

Ordering at i-like is very simple: After you have placed the desired items in your shopping cart, you can place your order using the »Checkout« button. You need to create a customer account in order to do this. You can easily set this up as a new customer during the ordering process, then you will automatically be logged in. If you already have a customer account, you can simply log in with your user data (email address / ID number and password). You will then be guided through the order process in three steps (address - payment method - confirmation), and you can complete your order.

Can I also order by telephone?

Unfortunately, it is not possible to order by telephone at i-like. Our customer service or your personal adviser will be happy to help you if you have questions with regard to placing an order online.

Do I have to create a customer account in order to shop?

Yes. Unfortunately, it is not possible to place an order without a customer account.

Is there a minimum order amount?

No. There is no minimum order amount for i-like.

Is there a maximum order amount?

No. There is no limit for orders at i-like. The maximum amount that can be ordered depends on the chosen payment provider.

Can I place a tax-free order?

Yes - a tax-free order via the online shop is possible if you have a valid EUID number on your account and the delivery of your order is cross-border.
You can store your EUID number independently in the BackOffice - under the menu item «My Data» in the section "Tax Information; EUID". Your EUID number will then be checked within 24 hours. If the check is successful, a green tick will appear under the listed EUID number. You can now place a tax-free order.

Why can't I place a tax-free order, even though I have provided my EUID number?

There are various reasons for a tax-free order not being possible. For example, if the delivery is not cross-border; verification of the EUID number has not been completed (24 hour interval); the check was unsuccessful or the EUID number is invalid. Please check your details again carefully. If you have any questions, please contact our customer service department via email at info@i-like.net.

Why is my EUID number shown as invalid?

i-like owns a dispatch warehouse in Germany and one in Switzerland. VAT can only be deducted for cross-border orders i.e. delivery addresses outside of Germany or Switzerland. Your EUID number will only be shown as valid if a VAT-free order can be carried out with your account.

How can I view my previous orders?

To view your previous orders, log in to www.i-like.net using your email address / ID number and your password. Under the menu item "My Activity" you will find an overview of all your previously placed orders, as well as the corresponding invoices, in a PDF file.

Can I change my delivery address for an order which is already confirmed?

If you notice an error in the delivery address you have specified after the order has been placed (for example, you have specified the wrong house number), then please contact our office immediately. info@i-like.net - so that we can send the correction of the delivery address to the shipping company.
P.S. a subsequent adjustment of the delivery address is also offered by the shipping company - you will be sent all information required for this in the tracking email.

Are international orders be accepted?

What happens after completing my order?

After placing your order, you will receive an order confirmation by email, which, in addition to the items you have selected, also contains your billing and delivery address, as well as your order number and your selected payment method. If you have any questions, please contact our customer service via email at info@i-like.net.

Why did not I receive an order confirmation?

The order confirmation will be sent to you after your order has been completed successfully. If you have not received a confirmation, this means that the order has not yet been completed. In this case, check your spam folder, and check whether you pressed the button «place order with payment» after specifying your payment method. Only then is the ordering process completed.

How can I be sure that I have placed my order correctly?

You can check that your order has been placed correctly by looking at your order in the order confirmation sent by email. Or log in to www.i-like.net with your e-mail address / ID number and your password, and call up your orders via the »My Activity« section. If you have any questions about your order, you can reach our customer service by email at info@i-like.net.

Can I also place an order using a mobile device?

Of course, you can also order from us using your tablet or smartphone at any time. Just visit our i-like shop from your mobile internet browser. The presentation of the website has been optimised especially for mobile devices.

Payment

Which payment methods are accepted?

You can choose between the following payment methods: Visa card, MasterCard, PayPal, purchase by invoice (POWERPAY) or advance transfer (prepayment). The account details for the method "purchase by invoice" will be sent to you by email from POWERPAY. The account details (CH or EU) for the advance transfer can be found in the confirmation mail or on the website under the menu item «About this Website».

Why do not I see the payment option «purchase by invoice»?

The payment method «purchase by invoice» cannot be selected if:

you have an address which is outside Germany, Austria, Liechtenstein or Switzerland

the legal form of a sole proprietorship / freelancer or company is on file

the details of a company are on file

an VAT ID is on file

a different shipping address has been selected

When and how can I receive my invoice?

With the payment method «purchase by invoice», billing is done via POWERPAY, who will send you the order invoice by email as soon as your package has been sent. You will find all the details required for the payment (bank details, part payment options) on this invoice. You will find your invoice after logging in under the menu item «My Activity». An i-like invoice will not be sent to you.

Can I be given an invoice in the name of my company?

It is possible to register a business account with i-like. The invoice address always corresponds to the address specified when registering.

Why can't I conclude a purchase by invoice as a company?

The option «purchase by invoice» is only offered to private individuals.

How is the VAT shown?

Of course, VAT will be shown separately in each invoice.

Can I pay in instalments?

As a private individual, you have the option of choosing a partial payment option via the "purchase by invoice" payment method. Further information on the purchase by invoice at i-like can be found in our terms and conditions.

Why was my payment by credit card rejected?

There can be various reasons why a payment by credit card is not possible. For example, general technical problems, input errors, card validity, 3-D Secure Code on your credit card is not activated, etc. Alternatively, we can offer you the following payment methods: advance transfer, purchase by invoice and PayPal.

What do IBAN and BIC mean?

The International Bank Account Number (IBAN) is a number that replaces all national account information (the bank account number and sort code number). The BIC (Business Identifier Code) is an internationally standardised bank code (comparable to the sort code number) that clearly identifies payment service providers worldwide.

To which account do I transfer the invoice amount?

The account details for the transfer of the invoice amount depend on your chosen payment method.

If you have chosen the method «purchase by invoice», you will receive the invoice from POWERPAY by email, in which you can find the account details to make the payment. With the payment method «purchase by invoice», only those payments can be taken into account which are credited to the account specified by POWERPAY. Payments to our i-like account cannot be processed with the payment method «purchase by invoice», which is why they have to be remitted to the client for payment.

If you have decided on the method of payment "advance transfer", then you have 30 days to transfer the invoice amount to the following account:

In order that your payment can be easily assigned, we ask you to indicate the order number in the transfer - Thank you.

Delivery

What are the shipping costs?

The cost of shipping the ordered products will be shown to you during the ordering process under the section «Shipping Method». For orders of 250 Euro / CHF or higher, shipping is free within Germany, Switzerland and Austria.

How long is the delivery time?

We usually deliver immediately available items within 4-5 working days following receipt of payment. Please note that the items will only be shipped after payment has been received.

Which countries do you deliver to?

i-like delivers internationally. See the Section "Order".

Which shipping service providers do you use to ship my package?

We ship our items with our shipping partner DPD for Europe, and Swiss Post for Switzerland.

Can my shipping address differ from my billing address?

Your order can, of course, be delivered to a different address from your billing address. Simply enter the correct delivery address in the ordering process under the point «Delivery Address», and i-like will deliver the package to the requested location. Please note that when choosing a different shipping address, the payment option «purchase by invoice» is not possible.

Can I also have my order delivered to a packing station or a parcel shop?

To have your package delivered to a parcel shop, simply specify the address of the parcel shop during the ordering process under the point «Delivery Address», and i-like will deliver the parcel to the requested location.

What can I do if not all the items I ordered have been delivered in the package?

In the unlikely event that your order is missing an item, please contact our customer service via email at info@i-like.net. We will then be able to clarify why the item was not included in the package, and if your order was possibly divided into partial deliveries.

What is a partial delivery?

It is important to us to ensure that the items you order arrive as soon as possible. Should an item be unavailable in an exceptional case, then we may divide your order into several partial deliveries. This ensures that you receive the items you have ordered as soon as possible. In this case, you will be informed about the partial delivery via email.

How can I be sure that I have placed my order correctly?

You can check that your order has been placed correctly by looking at your order in the order confirmation sent by email. Or log in to www.i-like.net with your e-mail address / ID number and your password, and call up your orders via the »My Activity« section. If you have any questions about your order, you can reach our customer service by email at info@i-like.net.

Can I change my delivery address for an order which is already confirmed?

If you notice an error in the delivery address you have specified after the order has been placed (for example, you have specified the wrong house number), then please contact our office immediately. info@i-like.net - so that we can send the correction of the delivery address to the shipping company.
P.S. a subsequent adjustment of the delivery address is also offered by the shipping company - you will be sent all information required for this in the tracking email.

What can I do if I receive a damaged item?

If any item supplied by us is damaged, or is out of order in any way, please contact our customer service via email immediately at info@i-like.net.

Right of cancellation/rescission

Can I return an ordered item?

You can return the goods received within 14 days by sending them back to us, if you have informed us of the return in writing. The rescission policy applies to contracts for goods that can be sent as a package with a carrier. Further information on the right of rescission at i-like can be found in our terms and conditions.

Within which time period can I return an item?

You can return the goods received within 14 days by sending them back to us. The time period for cancellation is fourteen days from the day on which you acquire, or a third party named by you (who is not the carrier), acquires physical possession of the goods. Further information on the right of rescission at i-like can be found in our terms and conditions.

Do I have to inform you that I making a return in advance?

To exercise the right of rescission, you must inform us of your decision in a clear statement (e.g. by email to office@i-like.net). Further information on the right of rescission at i-like can be found in our terms and conditions.

When is the right of rescission invalid?

There is no right of cancellation with respect to contracts

for the delivery of goods that are not prefabricated, and the manufacture of which depends decisively on the consumer's individual selection or determination, or which are clearly tailored to the consumer's personal needs,

for the delivery of goods that can spoil quickly or are expiring soon,

for the delivery of sealed goods, which for reasons of health protection or hygiene are unsuitable for return if their seal has been removed after delivery,

for the delivery of goods, where the goods have, according to their nature, been inseparably mixed with other items after delivery,

for the delivery of goods which are no longer in their original package after delivery.

Do I have to pay for the return shipment?

You must pay the costs for the return yourself.

How can I get a refund?

You will receive a refund after we have received and checked the returned goods. The credit of the invoice amount (excl. shipping costs) is always paid using the method which you have specified as payment, unless another method was expressly agreed.

How long does it usually take for my return to be credited to me?

As soon as we have received the returned goods and they have been checked, the credit of the invoice amount (excl. shipping costs) will be paid within 14 days via the payment method chosen by you when ordering.

To which address should I send the returned goods?

After written notification of the return (by email or post), you have fourteen days to send the goods back to us. Please use the following address to return the goods:

My customer account

How can I register as a customer?

To create your customer account, simply click on the link »Login« in the header, then on the link in the login area » Click here to register as a customer « and fill in the registration form. It is also quite easy to set up your customer account while making your first order. In both cases you have to enter your email address and a secret password. Using this data, you can log into your customer account at any time in the future, and view, review and edit your data.

How can I register as a new business partner?

To create your consultant account, simply click on the link »Login« in the header, then on the link in the login area » Click here to register as a business partner « and fill in the registration form. But you can also access the registration form easily on the home page or under menu item «Company».
You will then receive the application form by email. Please fill this out, including a signature on both sides, and send it us with a copy of your passport. Only then can your registration as a consultant/business partner be completed.

I already have a customer account. How can I register as a business partner?

To create your account, log into your customer account under www.i-like.net using your e-mail address / ID number and your password. Just click on the link »Home« in the header, then on the link »Become a part of the network« at the bottom of the page, and fill out the registration form.
You will then receive the application form by email. Please fill this out, including a signature on both sides, and send it us with a copy of your passport. Only then can your registration as a consultant/business partner be completed.

What is the "Sponsor ID"?

Every i-like consultant has an ID number, or a 'consultant number'. I-like needs this number for the registration so that you can directly contact your personal advisor if you have any questions about products and their application. Just ask the person who told you about i-like. You will get the right information then.

Where can I find the contact details of my consultant?

Your personal consultant will be happy to answer any questions you may have regarding product questions, application tips and anything which is not clear. You will find their contact details after logging in under the heading »My Account« - »My Sponsor«.

Will I incur any costs if I register as a customer with i-like?

Of course, your i-like customer membership is, and will remain, free of charge.

Will I incur any costs if I register as a business partner with i-like?

Your i-like consultant membership is free.

Will my data be disclosed to third parties?

It goes without saying that all customer data at i-like is treated as strictly confidential and protected within the framework of the legal regulations.

I have forgotten my password. How can I set a new one?

Just click on the start page in the header under »Login« on »Lost your password?« and enter the e-mail address and ID / customer number which are stored in your customer account. We will send you an e-mail via which you can reset your password. You can then change it according to your wishes.

How can I change my password?

To change your password, log in to www.i-like.net using your email address / ID number and your password and request the change via the section »My Account« - »Change Password«.

Can I edit my data independently?

If you are logged into your customer account, you can view your personal data and edit your telephone number as well as your date of birth under the heading "My Account". To change your address, email address or your name, please contact our customer service. You can reach us by e-mail at info@i-like.net.

How can I delete my account?

Please write us an informal email with your request and the reason you wish to delete your account at info@i-like.net, and we will check and arrange the deletion of your customer account.

My consultant account

You will find information about your consultant account after logging in.

Newsletter

What is the newsletter and what are its benefits for me?

Our newsletter informs you regularly about current new products and promotions in our online shop, as well as background information.

How can I unsubscribe to the newsletter?

You can unsubscribe from the newsletter at any time under the menu item "My Account". To do so, please uncheck the "Newsletter - You will receive any newsletter" flag.

How often will I receive the newsletter?

Our newsletter is published at irregular intervals, whenever there is news or special events take place, such as, for example, a sale, promotions, etc.

Technology

What can I do if I have technical issues with the website?

We always do our best to offer you a great experience in our online shop. If you still notice a technical problem or something does not work as expected, then just contact our customer service. You can reach us by e-mail at info@i-like.net.
So that you can use all the functions in our online shop, we recommend that you always use the latest version of your browser. Please check that you have loaded the current version of your web browser, and that JavaScript is activated. More information on these points can be found below.

Which web browsers does i-like support?

i-like supports all web browsers.

What is JavaScript?

JavaScript is a scripting language used to evaluate user interactions, and to modify, reload or generate content on the site.

Why does JavaScript have to be turned on?

In order to shop comfortably at i-like, we recommend that you activate JavaScript. Only then you can use all functions of our website without problems.