Re: Passes are being sent out

Sorry guys, although Dani's photo would indicate that they are getting the passes ready to ship, the info on my order is currently incorrect and my pass has not been sent out quite yet. I did get a tracking email from UPS, but it's just in the beginning process before it physically gets shipped. Either way, it would seem they are coming very soon.

Re: Passes are being sent out

From the time you receive your tracking email from UPS and/or your frontgate account says your package has shipped, your package will be en-route within the next BUSINESS day. If you are trying to track your package and get an error please wait until the next day and you should be able to see its status. If you are still having issues more than 24 hours after you've received your shipping notification please contact Frontgate at 512-888-SHOW

Re: Passes are being sent out

I sure hope mine arrives while I am home. My neighbors wouldn't steal my package. I'm just a bit worried about the signature required thing. I suppose one of my neighbor could sign for it. They have no idea what Coachella is and would have no reason to steal my tickets.

Originally Posted by insbordnat

If you're in a relationship that causes Ancestry.com to crash, it's probably inappropriate.

Re: Passes are being sent out

I promise not to freak out this year like I did last year.

But this really irks me...

Been like that for months. I wrote to ask about it and update the address...they updated the address and sent me a normal receipt, and I got a receipt when the last payment went through, but it does not instill confidence.

Re: Passes are being sent out

Probably the $0.00 total. I was also quite frustrated that Frontgate could not provide me with a receipt showing the full amount as paid, because I added a camping pass to my order and they took my last monthly payment early. All I get is a receipt showing my last payment as "cancelled" on the day that I made it (Jan. 13). I've spoken with them numerous times and have been assured the tickets are secure, and even got an email with the confirmation code of my last payment, but no true receipt saying "Balance - $0.00". Pretty weird...

Re: Passes are being sent out

The website receipts would ideally show what you ordered and paid just like the emailed receipt does.
Although since this is the case for seemingly everyone, not sure why there was ever a reason to stress about it.

Re: Passes are being sent out

Originally Posted by dancefreak

The website receipts would ideally show what you ordered and paid just like the emailed receipt does.
Although since this is the case for seemingly everyone, not sure why there was ever a reason to stress about it.

Yes, exactly, and good to know it's not just me. But I didn't know that until just now, and when I asked about it in the address change exchange, they didn't tell me it was normal. What is the point of an online receipt that doesn't show what you ordered or how much you paid?

It was a regular receipt up until December or so, and it was updated with each payment. Then it just went blank.

Re: Passes are being sent out

What will be happen if I am not there to sign for the package? Will I eventually have to go down to UPS?

Sorry if this is a silly question, but the address I gave them is to our new house that is still currently empty. There are workers there occasionally, but I doubt anybody will be there all day March 1st.

Re: Passes are being sent out

Originally Posted by Neighborhood Creep

I move to a new place March 1st. I shall call Frontgate tomorrow and see if I can change addresses.

send an email with your order # last 4 digits CC and the new address to support@fgtcustomerservice.com. they should get back to you in a few hours. i got mine in just in time yesterday. package went out today. do not hesitate.

Originally Posted by canexplain

If moles had subways, molestation wouldn't be one of the creepiest words there is ....