The IT Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot including an awareness of issues surrounding computer security in today's highly technological world. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers.Prerequisite: Basic computer literacy, familiarity with the Internet, college-level reading and communication ability, and proficiency in basic mathematics. All students must pass the Computer Literacy assessment test before registering for these courses.

Information Technology/Computer Careers

IT Support

Associate in Applied Science Degree

IT Support will train the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.
IT Support will prepare the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students will also know how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This person must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Information Technology/Computer Careers

IT Support Specialist

Diploma

IT Support will train the student for employment providing service to computer users, including hardware and software installation and technical assistance. Coursework includes experiences and instruction in communication and problem-solving skills as well as technical training with hardware, software, operating systems, application software and network operations.
IT Support will prepare the student to select, maintain, configure and oversee the installation of business-oriented computers and software. Students will also know how to train and support users to include skills to analyze problems and resolve recurring difficulties such as issues surrounding computer security in today's highly technological world. This Student must be an excellent communicator and troubleshooter who can excel in fast paced environment.

Information Technology/Computer Careers

Landscape Computer Design

Advanced Technical Certificate

This certificate program focuses on landscape design and landscape construction. The design area will include courses in drafting and graphics, residential design, estimating, presentation techniques and computer drafting. The construction area includes courses in blueprint reading, estimating, surveying, landscape installation and specialized hardscape construction.
Prerequisite: Graduation from a 2-year landscape design and construction program OR a minimum of 2 years related work experience.

Landscape and Horticulture Careers

Landscape Construction

Advanced Technical Certificate

This program of study leading to a certificate in landscape construction provides the student with specific courses, each focusing on an individual aspect of landscape construction. Included are decks, fences, retaining walls, patios, construction specifications, estimating and job planning. There is extensive lab time for field projects.
Prerequisite: A minimum of one year experience in the landscape industry.

Landscape and Horticulture Careers

Landscape Design and Construction

Diploma

This program of study leading to a diploma gives the student a basic landscape/horticulture education the first year. The second year focuses on landscape design and landscape construction. The design area will include courses in drafting and graphics, residential design, estimating, presentation techniques and computer drafting. The construction area includes courses in blueprint reading, estimating, surveying, landscape installation and specialized hardscape construction.

Landscape and Horticulture Careers

Landscape Design and Construction

Associate in Applied Science Degree

This program of study leading to a degree gives the student a basic landscape/horticulture education the first year. The second year focuses on landscape design and landscape construction. The design area will include courses in drafting and graphics, residential design, estimating, presentation techniques and computer drafting. The construction area includes courses in blueprint reading, estimating, surveying, landscape installation and specialized hardscape construction.

Landscape and Horticulture Careers

Landscape/Horticulture

Diploma

This program of study leading to a diploma concentrates on the multi-faceted career opportunities available in the landscape horticulture industry. Students will study a variety of required subjects and elective courses allowing them to customize their program. This is an excellent general program leading to varied opportunities in the landscape or greenhouse/nursery industry.

Landscape and Horticulture Careers

Landscape/Horticulture

Associate in Applied Science Degree

This program of study leading to a degree concentrates on the multi-faceted career opportunities available in the landscape horticulture industry. Students will study a variety of required subjects and elective courses allowing them to customize their program. This is an excellent general program leading to varied opportunities in the landscape or greenhouse/nursery industry.

Landscape and Horticulture Careers

Law Enforcement

Advanced Technical Certificate

The law enforcement training program at Hennepin Technical College is accredited by the Minnesota Peace Officer Standards and Training Board (POST). The Law Enforcement certificate program is designed to prepare students to become professional law enforcement officers who have the ability to think clearly, apply communication and human behavior principles, and effectively use hands on skills as the situation requires. This certificate program provides the final skills component of the law enforcement curriculum mandated by the POST Board.