Insurance Claim Customer Story

We keep our promises

In August 2016, Louisiana was hit with flooding that damaged many homes and businesses and left motorists stranded on the interstate for days. In Baton Rouge, the corporate office of B&D Group, a family-run electric, plumbing, heating and air conditioning company, was flooded with 36 inches of water. The building suffered major damage, and they completely lost the use of their fleet of vehicles.

Quick Response

Appraisers were sent out immediately, and I was kept in close contact at all times. I couldn’t have asked for anything better."
— Robert PendarvisPresident of B&D Group

Robert Pendarvis, President of B&D Group, was also dealing with a flooded home. The structure was not covered by flood insurance, and the stress of getting everything up and running again was an emotional strain. Fortunately, B&D Group had coverage on their vehicles through FCCI.

With the help of agent Cooper Hurst of Arthur J. Gallagher, the FCCI claims team worked with Robert to secure new vehicles quickly. The entire fleet was replaced within a couple of weeks, and B&D Group was back on the road.

Robert was extremely pleased with the claim service FCCI offered during their time of need. Cooper assured him that the claim would be handled quickly and fairly, and it was.

“Appraisers were sent out immediately, and I was kept in close contact at all times,” said Robert. “I couldn’t have asked for anything better. Our fleet of vehicles was promptly replaced, and I’m more than pleased with how Cooper and FCCI handled everything."