A: No, they just provide the drives. All the other vital parts such as the controllers, cases, power supply, etc. are from different manufactures. The duplicator is assembled and tested in our warehouse.

A: You can test duplicated copies for accuracy by performing a "Compare" operation. This function compares the copies to the original master disc by comparing the disc bit by bit. This process ensures the duplication is a 100% exact same copy of the original, providing optimal playback ability. If there is a recording problem, the duplicator will notify you on the display that there was a failure and keep the affected disc in the machine so you can identify which one(s) are defective without disrupting the rest of the duplicating process.

A: In most cases, high fail rates are due to the readability of your master disc, especially for high-speed duplication. We strongly recommend re-creating your master at a low speed, such as (4x for CD Duplicators and 1x for DVD Duplicators) and using high quality blank media. Then, you can use the recreated disc to be the new master disc which should be used as the source to create duplications. This process is called Master Recreation and it will reduce the fail rate significantly.

A: Yes, the higher the speed the more chances that there can be some quality drop-off. However, the amount of diminished quality is very minor and will not make a difference or be noticeable to most people.

A: Yes, our DVD duplicators will duplicate both NTSC and PAL DVD Video format. However, your duplications will be in the same format as the master disc. If you're duplicating the PAL format the duplications will be in the PAL format. The same applies for NTSC.

A: Hard drives are beneficial to ensure quality burns at higher speeds and to store data that you may need to recall at a later date. With a hard drive, you can store important data or data you make frequent duplications of and easily recall it at any time you need it. Also, it ensures that you can duplicate at the true maximum speed with the best quality.

A: No. Even though the camcorder or digital camera has a Firewire or USB connection, you cannot directly input the data onto the duplicator. You can download the data onto a computer and use the external Firewire or USB to create a master disc from which to make your duplications on.

A: No. Computer hard drives and duplicator hard drives are two separate file systems, so they cannot communicate. The USB and Firewire connections' allow the computer to use the duplicator as a CD or DVD external burner. You can use either of those devices to store the data on a disc from a specified CD or DVD drive on the duplicator. Once you create that disc, you can use it as your master disc to load into the hard drive and make your duplications.

A: No. The duplicator can't be controlled by any external connections. However, the duplicator can be connected to an individual computer via USB/Firewire connection to allow the computer to burn data to specified burners and create a master disc to make the duplications from.