Frequently Asked Questions

How can I change my name, address, beneficiary or ownership of my policy?

To update your name, address, or ownership, download and print a Multi-Purpose Change Form . To change the beneficiary of a policy, download and print a Beneficiary Change Form. Fill out the applicable sections on the form, provide the required signatures and mail the original to our office. Please be sure to include your policy number at the top of the form.

How do I request policy information, including policy values?

Protecting your privacy is important to us. Policy information will only be released to policy owners. Please contact us by phone at 800-323-0050, or e-mail a request for information by clicking here. A Customer Service Representative will contact you by phone or by mail.

How can I take a loan against the cash value of my policy?

Click here to download and print a Loan Form. Loans are not available on all policies. To check the cash value of your policy, contact us.

Can I change my dividend option?

If your policy earns dividends, they can be paid to you in cash, deposited at interest, used to reduce your premium or your outstanding policy loan, or to purchase additional life insurance.

Click here to download and print a Multipurpose Change Form to change your dividend option. Please complete section 8, provide the required signatures and mail the original to our office. Be sure to include your policy number at the top of the form.

Can I stop making premium payments without sacrificing my coverage?

It’s important to make the premium payments on your policy to protect your valuable coverage. However, there may be options available to help you if you are unable to make your payments.

Depending on the type of policy you own, you may be able to use the current cash value of your policy to purchase a paid up policy. You may also qualify for an Automatic Premium Loan.

Contact us by phone or click here if you would like a Customer Service Representative to contact you regarding your options.

Can I increase the amount of coverage on my policy?

Many policies offer an option to increase coverage. Just call us at 800-323-0050 or click here to e-mail your request for more information. One of our specially trained Customer Service Representatives will assist you with your options.

Can I reinstate my policy that has lapsed?

If your policy has lapsed within the past 5 years, it may qualify for reinstatement with proof of insurability. To apply for reinstatement you must complete a Reinstatement Application and pay past due premiums. Please contact our Customer Service Department at 800-323-0050 for the appropriate Reinstatement Form and the amount of premium due.

Can I add a child to my coverage?

Please contact our in-house agents at 800-323-0050 for more information or use our online contact form.

How do I check the premium payment status of my policy?

Contact our Customer Service Department at 800-323-0050 or click here to request information.

UTG is a solid and secure life insurance company established to help ease the financial burdens faced during life’s most stressful times. We continually remind ourselves that the funds we manage belong to our clients and recognize each one as an individual person, not just a policy number. UTG is committed to financial responsibility and ensuring the proceeds of every policy are there when needed and due.