Some members report being logged
out of the site, then receiving a notice that they have been idle and need to
restart their session. This problem, like many others that involve a web site,can be fixed if you quit and reopen your web browser.

Cache is the technical
term for temporary files that are stored on your computer while you browse web
pages so that the next time you visit the same page it loads faster.

Cookies are small text
files that are used by our website to remember your account information,
preferences, and so on.

Clearing your cache and cookies forces
new cache and cookies to your browser so you can view the latest updates on our
site. Below are instructions for the most popular web browsers.

Internet Explorer:
Version 7.0 and 8.0

1.Click on Tools in the Internet Explorer menu bar at the top. (
Note: If you do not see the menu bar on the web browser press the ALT key on your keyboard)

2.Click the 'Delete Browsing History...' link from the popup menu.

3.Uncheck the box 'Preserve Website Favorite Data'

4.Check the boxes for Temporary Internet files (cache), Cookies and
History.

5.Highlight
the toolbar that you wish to remove and then click uninstall.

6.Click
OK

Safari - Mac Instructions

1.Launch the Safari web browser.

2. In the Safari browser menu bar at the top click Edit. ( Note: If you do
not see the menu bar on the web browser press the ALT key on your keyboard)

3. Click Reset Safari from the popup menu.

4.Make sure that Cache and Cookies are checked.

5.Close all web browser windows and restart the program.

Safari - PC Instructions

1.Launch the Safari web browser

2.In the Safari browser menu bar at the top click Edit. ( Note: If you do
not see the menu bar on the web browser press the ALT key on your keyboard ) Click
on the Gear Icon in the upper right hand corner in the Safari web browser.

3.Click Reset Safari from the popup menu.

4.Make sure that 'Empty the cache' and 'Remove all cookies' are checked.

5.Close all Safari web browser windows and restart the program.

After you come back to the site
with your cookies cleared, you should be logged out which means you will have
to log in again.

Using a different Web Browser

Your web browser is the program
that you use to browse the Internet. Some issues experienced by users are most
likely due to an older browser version. Please be sure your browser is updated to
the latest version supported by your operating system.

One trouble shooting step to
isolate if a problem may be caused by a web browsers configuration would be to
install a secondary web browser. In addition, we've found that some anti-virus
programs work with Internet Explorers settings to block cookies and site
content. We recommend installing one of the secondary browsers below.

3.Click
'Run' and follow the prompts to install the Firefox web browser.

4.Click
Next to continue

5.Choose
set up type Standard

6.Click
Next

7.The
program will be installed in C:Program FilesMozilla Firefox

8.Click
Install ( Note: If you wish to keep your current web browser as default uncheck
the box for Use Firefox as my default web browser)

9.The
process will continue till finished.

10.At the end new box
will show up with message: Mozilla firefox has been installed on your computer.
Click finish to close this wizard.

NOTE: Make
certain to select "DO NOT IMPORT SETTINGS FROM INTERNET EXPLORER"
when launching the browser for the first time. You do not want to import any
settings or configuration from the browser experiencing the problem.

After you have
installed the browser you will need to install Adobe Flash. Using the Firefox
browser, go to http://www.adobe.com to download the Flash player plug-in for
Firefox, which is required for many of the multimedia features on our site.

Opera

Here are the
steps to install Opera:

1.Go
to http://www.opera.com

2.Click
the link 'Download Opera'.

3.Click
'Run' and follow the prompts to install the Opera web browser.

4.Click
Next to continue

5.You will need to agree to the Opera license agreement

6.Click
I agree

7.Once
installed the web browser will automatically launch itself.

After you have
installed the browser you will need to install Adobe Flash. Using the Opera
browser, go to http://www.adobe.com to download the Flash player plug-in for
Opera, which is required for many of the multimedia features on our site.

Safari

Here are the
steps to install Safari:

1.Go
to http://www.apple.com/safari/

2.Click
the link 'Safari 5 Free Download'.

3.Click
the Download Now button.

4.Click
'Run' and follow the prompts to install the Safari web browser.

5.Click
Next to continue

6.You will need to agree to the Apple license agreement

7.Click
Install

8.Click
Finish

9.Once
installed the web browser will automatically launch itself.

After you have
installed the browser you will need to install Adobe Flash. Using the Safari
browser, go to http://www.adobe.com to download the Flash player plug-in for
Safari, which is required for many of the multimedia features on our site.

Browser Toolbars can cause
problems with blocking or deleting your session cookie which will produce the
login page. Toolbars such as Google, Yahoo, AOL, My Safe Search and others may
also cause issues due to pop up blockers and content blockers that are built
into the toolbars. To find out if your browser has any toolbars installed
please follow the steps below based on your current internet browser. Below are
some examples of browser toolbars:

Internet Explorer versions
7 and 8:

1.Start
up the Internet Explorer web browser.

2.Click
on Tools and then "Manage add-ons".

3.Make
sure you have "Toolbars and Extensions" highlighted under "Add-on Types".

4.Highlight
the toolbar you want to disable

5.Click
the disable button in the bottom right hand corner.

6.This
may prompt a secondary window that alerts you if other toolbars or add-ons are
affected by the program you're disabling.

7.It
is recommended that you disable any toolbars or add-ons that are associated
attached to the original one that you disabled.

8.Click
Disable.

IMPORTANT: Do not disable
any add-ons from Adobe Systems Incorporated or Sun Microsystems, Inc. These are
for needed for Adobe flash and Java to view multi-media content on our site.

Mozilla Firefox:

1.Start
up Mozilla Firefox web browser

2.Click
on Tools and then click Add-ons in the popup menu.

3.This
will open the Mozilla Firefox Add-ons window.

4.Click
on the puzzle piece icon titled "Extensions".

5.Search
this section for any toolbars to be disabled.

6.Click
the Disable button.

Opera:

1.Start
the Opera web browser

2.Click
on Tools and then Preferences.

3.Click
on the "Advanced" tab

4.Click
on toolbars on the bottom left.

5.Highlight
the toolbar that you wish to remove and then click uninstall.

Listed below are some known
programs we have found to cause issues with our site. If you have one of the
programs listed below installed on your computer, we recommend that you try the
following instructions to resolve the issue.

Please follow
the steps below to possibly resolve your issue if you are using Trend Micro
Internet Security Pro.

1.Launch Trend Micro Security Pro

2.From the "My Computer" Tab select the Virus & Spyware Controls

3.Click on the "Exceptions Lists" link and then select the "Manage
Cookies" Tab at the top

4.On the left hand side of the dialogue box under "Uncategorized Web
Browser Cookies" look for any of our sites i.e. (audultfreindfinder.com ,
cams.com, friendfinder.com) and select them. You can select multiple sites by
holding your control key and selecting the sites with your mouse.

5.After selecting all the appropriate website cookies then click on the
top most button in between the boxes bringing the websites to the right under
"Trusted Web Browser Cookies"

6.Click ok and exit out of the program.

7.After you have done this make sure to clear your browsers cache and
cookies to completely resolve the issue.

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