Anyone else having problems with Chain Reaction?

My better half ordered a seat, cassette and some 5 10's from Chain Reaction 10 days ago, and was told they were dispatched on Thursday last week. Now Tuesday and still no sign of any of the above. Cash has been taken from bank account. Not answering emails or phone. Just wondered if anyone else has had any bother (anytime I've ordered they've always been very good) or if anyone from Chain Reaction reads this can you please get in touch; ruthvet@hotmail.com. Thanks

I ordered some forks yesterday morning. I needed a brake adaptor but didn't know which one. I asked them to supply as appropriate. 2 hours later they rang up to advise that they'd found the right one and check that the price was acceptable, and the forks were going in the post. Pretty damned good I'd say.

been having an e-mail conversation with them over the SRAM powerlink
recall - it only started when I asked them what they were going to
do, now I keep getting replacement (wrong btw) ones sent while they
wait for the corrected version from the importers. I now have 7
complete sets of links !!!

i think its all down to postage issues atm, i ordered two things off wiggle and they took over a week to arrive too. They have gotten slack lately on the whole 'if you order before 1pm we'll send it that day' motto tho

Try emailing Andy Boss Man : Andy@chainreactioncycles.com - he does read STW posts now and agin. I have ordered a few things in the last week with no problems - I would blame the Post myself most of teh time when things don't turn up IMHO.

To be fair to CRC, they are busy, they're always busy.
Probably lots of parcels from them sitting at the back of RM storage depots, (1st in last out) and lots of customers calling and emailling CRC with the same requests.
If CRC have taken the money from your card then they have probably sent your stuff.
Your parcel isn't lost in the post until its missing for 14 days. It could take the RM several weeks to clear the back log.
I'm sure you'll get a satisfactory answer out of CRC, as they work through the list.

Looks like you have spoken to one of my team today, looking at the order it has not left, I will be looking into why, though we are MEGA busy this week, though order from last week should have been fine.

Who or where did the information about being dispatched come from, keen to find that one out?

Just made a call and think I know the reason for the delay.......apologies.

I am chasing it now and hope to post again soon to state it has shipped.

I had a similar one last week, always been very impressed with CRC and never had any issues, got an email last tusday saying my stuff had left and it arrived this tuesday, no problem just a litte weird and our of the ordinary.

I've had a few problems wrong part sent / clothing sizes abnormal and they have always sorted them out to my satisfaction but their communication, particularly in regard to returns stinks. I have been waiting and wondering whether my return has been refunded/replaced so that I can order the right size and they have refunded but not told me. I then have to pester them to get an answer. If they sent an automatic email to let me know the outcome of a return like all other companies do then they wouldn't get pestered and would have more time to sort out real problems. Take a lesson from Amazon. Their returns system is outstanding.

I had an o/s order with some out of stock items I took a gamble on coming in. Received part of the order, rest is still showing OOS. Email to cancel the lot, reply in the hour, confirmed reasons. Never had to send anything back before so impressed with the efficiency

Never, ever had a problem, apart from stuff go missing in the post, which happens. Even then, instant refunds or offer of replacements. Very efficient!