1. How do I update my navigation system with the Firmware/Software? Simple step by step instructions in all languages can be found here - Programme UpdateBack to top

2. How do I install my map update?Simple step by step instructions in all languages can be found here - Map UpdateBack to top3. How do I obtain my license number? Simple step by step instructions can be found here – License NumberBack to top

4. TMC V-Trafic: How do I find my serial number on my device?Power the unit on. Press the hard key MENU on the left side of the unit, then press Setup. Select Navi on the left side and press Navi Info. Press the View button for Version information. The Device ID (Serial No.) is located on top of the screen. More information can be found in this User Guide TMC V-Trafic.Back to top

5. TMC V-Trafic: How do I activate my activation code on my device?Power the unit on. Press the hard key MENU on the left side of the unit, then press Setup. Select Navi on the left side and press TMC. Press the Scroll Down button to access the second page. Press Input for the TMC service you want to activate. Input the activation code you received. Make sure to type in the code correctly.Confirm with OK. The successful activation is confirmed with Finished activating. The TMC service is shown as Activated. More information can be found in this User Guide TMC V-Trafic.Back to top

7. I know where I am going. Why do I need a navigation system?GPS navigation helps you find the most efficient routes to your destinations, saving you time, fuel and money. Your ALPINE navigation system gives you more than just directions from A to B, it helps you to find the things you need, the nearest car park, hotel, petrol station or restaurant. With the added benefits of traffic information, it will also offer an alternative route when your usual route is congested. And for peace of mind, it can pinpoint your exact location should you need roadside assistance.Back to top

8. What are the advantages of ALPINE in-dash navigation system?The ALPINE navigation system is designed to meet safety regulations and automotive specifications. The unit links into the vehicle electronics – such as the speed sensor and gyro sensor – to provide dead reckoning when the GPS signal is lost thus keeping you on track. The screen size and quality is optimized for viewing and is also ergonomically positioned on the dashboard to ensure minimal driver distraction. Combined with all other multimedia functions, in-dash navigation enables a more comfortable driving experience.Back to top

9. What are the benefits of navigation?Studies have shown that vehicles with navigation systems use 12% less fuel than those without, saving you €425 annually. By taking more efficient routes, drivers with up-to-date navigation systems reduce their carbon dioxide emissions by an average of 21%**HERE Navigation Benefits Study (2009).Back to top

10. Who provides the map data?ALPINE uses HERE as their provider as they are the world leader in premium- quality digital map data and content. The HERE map is built on the roads of the world by over 2,000 geographic analysts and produces a map that the world turns to 100 million times each dayBack to top

11. Why do I need to buy a new map update?Updating your navigation map re-energizes your ALPINE navigation system. Updated maps help your navigation system find the most efficient routes, saving time, money and fuel.

The world around us is constantly changing, but with regular map updates, you can trust your navigation system to keep you on track. ALPINE’s map provider HERE builds the data on the roads of the world to reflect the real world conditions. Geographic analysts drive millions of miles a year to make sure everything is up to date. With the latest ALPINE map you can obtain the best route, a reliable detour, the closest petrol station, the nearest hospital… whatever you need to travel confidently to your destination. You won’t have to worry about getting lost or stopping for directions. Updating your navigation system does not take much time and can save you hours.Back to top

12. How often are new map updates or map products released?Updated maps are generally available once a year. To be informed when a new map product becomes available for your navigation system, ask your nearest dealer. Check for your nearest dealer at www.alpine-europe.com (Select country Network).Back to top

13. I’ve noticed a road discrepancy in my map. Who can I inform?Map Creator is an exclusive, easy way to inform ALPINE’s map supplier HERE about changes on the roads you drive and the POI’s you are interested in. Millions of people everywhere help keep HERE’s maps fresh in by this method. With its user-friendly Web interface, you can pinpoint the exact location where a map change may be needed. Simply visit here.com/mapcreator/, point, click and report changes.Back to top

14. My navigation system does not always display what I know is the shortest/fastest route?We all know shortcuts within our local areas that we use to avoid rush hour traffic or poorly timed traffic lights. Navigation systems calculate routes using the detailed information within the map database and take into account various circumstances including actual distance, average speed, road classification, turn restrictions and more. Your system allows you to set personal preferences such as using motorways, toll roads, and calculating the shortest route.. Refer to your owner’s manual for further technical details.Back to top

15. Why can´t I find my destination address?There are many different ways to find your location. You can enter an address, find a specific address in the detailed list of Points of Interest (POIs), or select a destination directly on the map. Once selected, every location can then be stored as a favourite for the future. Refer to your owner’s manual for further technical details.Back to top

17. Who are HERE and where can I access more information on them?HERE is ALPINE’s digital map provider and is the world leader in premium-quality map data and content. HERE maps drive most of the in-car navigation systems made in both Europe and North America. To find out more, visit the website www.navigation.com/here.Back to top

18. Why do I need to update my navigation system with the Firmware/ Software? This MUST be done prior to updating the map to enable the new map data work properlyBack to top

19. What are the benefits to updating my navigation system with the Firmware/Software?The update features USB Video Playback, Speed Camera Database Function with directional data, Movie Playback on split screen, Tree Structure on audio search list and software improvements.Back to top

You may have known us as NAVTEQ Maps. Introducing HERE, our new brand for the best map data in the world: 196 countries, 2.7 million updates per day, 80,000 data sources, Over 400 attributes, Automotive grade quality, used in 4 out of 5 cars with factory-fit navigation in North America and Europe.

The services on this site (i.e. your purchase of a product and related fulfillment services) are performed by HERE Europe BV of De Run 1115, 5503 LB Veldhoven, The Netherlands.