SmartThings Support

How to migrate your SmartThings account to a Samsung account

New users:

If you are a new user and need to set up your account, your Hub, and your entire SmartThings setup, read our Getting Started guide. You do not need to update your account.

Existing users:

SmartThings is updating our login system to Samsung accounts. Existing SmartThings users will need to either create a new Samsung account or sign in to an existing Samsung account to use as your new login information. This process should only take a moment.

I do not have a Samsung account

I already have a Samsung account

Open the SmartThings Classic app

Tap Update Now on the Important Account Notice banner displayed at the top

Tap Continue

Enter your SmartThings password

Tap Verify

Tap Create Account

Tap Agree for the Samsung Terms and Conditions, Terms of Services, and Samsung Privacy Policy

Enter your email address

Enter your password

Confirm your password

Enter your first and last name

Enter your date of birth and ZIP code

Tap Next

Tap Done

Tap Done again to complete the update

Open the SmartThings Classic app

Tap Update Now on the Important Account Notice banner displayed at the top

Moving forward, use your Samsung account credentials (email address and password) to access SmartThings, both in the app and on the web. Your previous SmartThings account information will no longer work.

If you run into trouble or you have further questions, find our FAQs here.