Facebook Business Page Redirects to Facebook’s Homepage?

Does your Facebook Business Page automatically redirect to Facebook’s Homepage? Or can you only see your page when you’re logged in?

This question has popped up many times from clients in the past few months so I decided to write about it.

**NOTE, since this article was written, Facebook has implemented a “log in” pop-up window, (to get folks to either join or log in) but this doesn’t mean that the page isn’t public. (users and Google can see your content) You can simply close the window or log in.

If this is happening to your business page, this is obviously bad for your site’s search engine results. In other words if the search engines can’t see it, then your customers (and many potential others) can’t find it either!

How to check to see if your page is view-able without being logged in: Make sure you’re logged out of Facebook.com *then* visit your Facebook Business Page. If you can see the page, you’re good.

Pretty simple… in most cases it’s simply the “permissions” that are set incorrectly. Remember there are literally millions of different types of Facebook Business Pages out there, each with specific information, audiences and needs. What?? Yes, some FB pages can to be viewed (or blocked) by different languages, ages and some are even blocked by IPs, words and other FB accounts.

*Note: Facebook does a pretty darn good job at making their technology as robust and configurable as possible. So don’t complain… just learn how to use it! ;)

So, to verify your security settings and to leave your page “wide open” for all to see:

1) Log in
2) Go to your business page
3) Click “Edit Page”
4) Check the most popular culprits of this issue:
a. Country Restrictions – uncheck it
b. Age Restrictions – choose Anyone (13+)

Click “Edit Page”

Click to Zoom

Check the most popular culprits of this issue:

Click to Zoom

Here are excerpts from Facebook explaining some of these elements:

Countries:
Entering one or more countries means that only people located in those countries listed will be able to view your Page. This also means that logged out users will not be able to see your Page. If no countries are listed, your Page will be visible to people located in all countries. You understand that you are responsible for setting the proper country restrictions to ensure that the content of your Page is appropriate for the country or countries where you allow it to be visible.

Age:
Selecting an age restriction means that anyone under the specified age will not be able to find your Page in search or on friends’ profiles or view the content in other ways. This also means that logged out users will not be able to see your Page.

The Alcohol-Related age restriction sets the minimum age based on the location of the user. Only users in Canada, South Korea or Nicaragua who are 19+, in Japan, Iceland or Paraguay who are 20+, in Cameroon, Micronesia, Palau, Solomon Islands, Sri Lanka or the U.S. who are 21+, in India and Sweden who are 25+, and elsewhere who are 18+ will be able to view your Page. You understand that the Alcohol-Related age restriction is for convenience and that Facebook does not represent that by using that setting your Page will be legally compliant in all countries where your Page is visible. You understand that ultimately you are responsible for setting the proper legally compliant age restrictions for each country where your Page is visible.

Keywords:
You can add comma-separated keywords to the “Moderation Blocklist”. When users include blacklisted keywords in a post and or a comment on your Page, the content will be automatically marked as spam. More information can be found here. Facebook will block the most commonly reported words and phrases marked as offensive by the broader community.

Thank you for responding. Yes, I have deleted the page and and started over. What I had done incorrectly was make the personal username the name I had wanted for the business page. It seems I had used up my chances to change again.

I have a page for my company (https://www.facebook.com/beanblenders), but it is not linked with any type of personal account (I do not have one). When I post to my own page it is fine, but when I post to the wall of another page, it shows a blank profile name and picture, and it does not seem to be visible to anyone else. The same is with liking posts on other pages. When not logged in, my posts and likes on other pages cannot be seen.

My settings have this option ticked under Posting prefences:
“Always comment and post on your page as Bean Blenders Coffee even when using Facebook as .
Note: You’re currently using Facebook as . To switch to Bean Blenders Coffee, click Account at the top of any page.”

There is no such Account link on any of my pages. When I pull down an option that says “Use Facebook as Bean Blenders Coffee” and click it, it doesn’t do anything (and I noticed that the link when I hover over this option is “https://www.facebook.com/beanblenders#”)

1st, a question: did you “convert” this page from a profile? OR is this a Facebook “Business Account?” I ask because there are so may variables in doing this correctly. In short, by creating an account under a fake name (not a real person) people risk Facebook deleting everything. (an they do indeed delete) It’s very important to understand Facebook’s terms of service are very clear: you *must* be logged in as a real person. (because this is a “social” network – not a business network) Here are a couple of articles I wrote about this very subject: https://goo.gl/9cRnE (the difference between “pages” and “profiles”) and https://goo.gl/0ikqt (risking deletion) Here’s Facebook’s explanation about having a page vs profile: https://www.facebook.com/help?page=213602951994043

IF you could give me those extra details, I’ll see if I can’t take a peek to check it out.

1st, a question: did you “convert” this page from a profile? OR is this a Facebook “Business Account?” I ask because there are so may variables in doing this correctly. In short, by creating an account under a fake name (not a real person) people risk Facebook deleting everything. (an they do indeed delete) It’s very important to understand Facebook’s terms of service are very clear: you *must* be logged in as a real person. (because this is a “social” network – not a business network) Here are a couple of articles I wrote about this very subject: https://goo.gl/9cRnE (the difference between “pages” and “profiles”) and https://goo.gl/0ikqt (risking deletion) Here’s Facebook’s explanation about having a page vs profile: https://www.facebook.com/help?page=213602951994043

IF you could give me those extra details, I’ll see if I can’t take a peek to check it out.

HI Dave, thanks for the article, I took out the restricted countries, and wallah, now it can be viewed when logged out.

HOWEVER: I have a lot of fans from random countries that I dont want commenting or liking as I dont want to get more fans from these countries.
is there another way to restrict fans from certain countries?
thanks

great, glad that worked. as far as i know, the only way to restrict countries is via the country restriction. the internet was originally intended to keep all communication open, so you’re fighting an uphill battle there. =) (you’re in an enviable position that you *don’t* want more comments or likes) =) you can always nuke manually?

anyway, it helped… hey can you please “share” this article to help others? (and maybe LIKE the FB page for the effort? https:/facebook.com/daveworks) i’d appreciate it.

This is a business page created from scratch i.e. not converted from a profile – it was created using the “Create a Page for a celebrity, band or business” link towards the bottom of the Facebook homepage. I do NOT have a personal FB account.

When creating a business page through the above mentioned link, there was no requirement to add a name or to link it to a personal account (although there was the option) as per this screenshot https://i.imgur.com/9YDmV.jpg. I simply put my business email and my DOB, and that was it.

Some further explanation of the issue we’re having – when trying to comment on another business page’s post the “Write a comment” box will look like this:https://i.imgur.com/HML4l.jpg

And if I do write a comment, I can only view it wile logged in to my business acount. When logged out, any comments I have made on other pages simply aren’t there.

However, I noticed that when an outside website has the Facebook Social Plugin enabled, then I see this comments box instead:https://i.imgur.com/qxYh9.jpg

…which leads me to believe the problem is caused by some sort of permissions issue which is in turn caused by not having a personal account from which I created the business page. There was no mention during the sign-up process that a personal page was required to created a business account (and the fact that I could create a business page without one shows that perhaps it’s no longer needed?).

Apologies for the long winded post, and also for going so far off topic! I trawled through many pages of Google search results trying to find an answer or someone with the knowledge who could help, and your page was the only one I found!

so, you nailed it. you have a biz account and sorry to say they are almost pointless: here’s the difference: https://www.facebook.com/help/131976240210052 it’s facebook’s way of saying, yes you can do biz, but we’re going to lock everything down if you refuse to sign up as a real person. (not that you refused – but they are very adamant about keeping this network social)

best thing to do is start over. create a new personal account THEN re-create the page. you’ll find ALL of the FB features are available. since the page has 30 LIKERS, it’ll be easy to let them know where the new page is located.

also, if it helps, check out the free “social for business” ebook (right side of any page – look for the word “profitable”) i created that explains *how* (as a biz) to use the top social networks to actually convert viewers into customers.

I actually bit the bullet and created a personal FB profile for myself, and I was then able to add myself as a manager to my business page.

Happily, this completely solved all my problems! Now if I login to my personal account I can post on other pages as my business account, and I didn’t have to start all over again (which I was worried about).

And again, many thanks for your help (and all the help you provide everyone else!). It’s great to see people such as yourself happy to share their knowledge!

so glad you were able to resolve this without any *huge* pain. i really appreciate YOUR help in this, too. anytime someone makes the effort to post details, it helps ALL of us. (and keeps the networks “social” – which is something that’s often overlooked)

Dear Sir,
In my facebook page I can update City/Town field, when I entered my city and leave the field it get blank. My city is: Muktainagar Maharashtra India (formly: Edlabad Maharashtra India). My many friends who belongs to this location, have already added this place as their Currunt City or Home town in their personal profile.(not in page).
But I can’t add the city in my page.
When I enable subscription, the messaged poped up to change the setting so that people can see you. I can’t Uderstand this message. I din’t set any restriction to view my page like country, age,etc.
I also tried to make you admin of my page, but when i click Make Admin button and save button nothing happened.
Please help.
thanks,
nitin

perhaps this is a combo of problems? i.e. facebook making changes, browser incompatibility, pc weirdness. try clearing your cache, restart your pc, then use chrome browser and try again… then write back if you’re having trouble.

Hi! I’ve read your entire post, and almost all the questions and answers on the post, so I’m pretty sure my problem is that facebook is just taking it’s sweet time indexing my new page. I set it up on April 21st and today is April 30th. I’m dying for it to show up in search results. I have all the right settings, I have over 50 likes, I have a unique URL… that’s the last thing I can think of. My page is: https://facebook.com/DisneyTravelsByMarisha

If you see anything else weird, please let me know! It shows up for people who have liked my page, but not in a general facebook search. So frustrating!

just as i mentioned on your fb post (https://goo.gl/op75o) you have to be *patient* (it can take FAR longer than a week) i understand you want what you want and you want it fast… but remember just how much you’re paying for it. fb is a free service and they are concentrating on far more things than indexing free biz pages. (many of which are fake) they now have a bunch of hungry shareholders chomping at the bit for earnings. btw, as i mentioned, your page is definitely indexed within fb. (but not google)

Hi, a client of mien has an issue with business pages. Example – https://www.facebook.com/WelmoedWineUSA. Whenever you try and access is, it only redirects to your own homepage. Any ideas? No idea how FB pages really works, but trying my hand at assisting.

The page does in fact exist and can be access by other users. IE cache cleared already and user has no issues with general internet access

I too have created a business Facebook page and checked all these settings, but I still can’t get it to show up for people with out a Facebook page. I don’t know what else to do. It’s Sin City Deer Club.

if so, it seems to be configured correctly. probably just a very new page? (i can get to it both logged in AND out) BUT you must be patient when it comes to search engines indexing it correctly. (including fb’s internal) i see google has indexed (another?) “sin city deer club”: http://www.facebook.com/SinCityDeerClub/timeline” and that page is not configured correctly.

Please help me , you are my last chance. I used to be visible in search engine 4 days ago and then suddenly no one can find me anymore. I really do not know what happened. I send 5 e-mail to facebook but of course they did not answer and I do not expect them to do it. Can you please tell me why I disappear from facebook search page and what happened? I try to unpublish page and then publish again, I check age restriction, country restriction and everything seems ok. I am totally ocnfused and I really hope you can help me.
Thank you so much and I am waiting hopefully for your anwer .
Regards
Andrea

Thanks for your question… your page looks fine to me. Understand that FB constantly changes their systems and sometimes it affects our page(s) visibility. (specifically within the search engine) I’d say just be patient (and don’t un-publish your page) That may very well be part of the reason you’re sometimes not visible. Let the page be indexed and then leave it there… and then get a ton of folks to like it.

David! Thanks so much. I couldn’t for the life of me figure out why my vanity url kept redirecting to the Facebook homepage. It was crazy making. Your entry helped me figure it out in a jiffy.
Thanks a million. Your entry was easy to read and follow Love it!

Hi Dave,
I am experiencing a issue. There are several facebook pages that are named Blissful; but, I went on and named my page Blissful as that is the name of my business.
I created the page and created a web address as “www.facebook.com/blissfulpage”. I shared the link with friends for them to go and like the page. I thought this would take them directly to my page. Unfortunately, it is not. It is taking them to their FB newsfeed. This is extremely frustrating as I am trying to launch the business.
I checked the simple things you mentioned above…country, age, etc. I also think the page is published as the option listed is to unpublish it.

Also verified security settings, to leave the page “wide open” for all to see:
1) Log in
2) Go to your business page
3) Click “Edit Page”
4) Check the most popular culprits of this issue:
a. Country Restrictions – uncheck it
b. Age Restrictions – choose Anyone (13+)\

Any thoughts?
Your help is greatly appreciated.
The sooner the better:):)
Pooja Shah

Hi.
I have all these settings correctly but the page is still unavaibable unless logged in. This problem occured few days ago. I changed nothing. Before that you could see the facebook page without logging in.

Tried to contact FB support but I guess there is none. Hopefully you can help.

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