For Neverlost or Tire and Wheel Claims processing, the person filing the claim or technician at the service facility
must call the claims administrator, TNS Insurance, at 1-800-231-2453 or
by clicking Submit a Claim on the left side of this page prior to making any repairs.

A TNS claims administrator is available Monday-Friday from
9am - 5pm Eastern Standard Time. If the technician making the repairs would
like to file the claim, they may do so by clicking Submit a Claim on the left side of this page or contacting us at 1-800-231-2453.

Once all the questions have been answered and the form has been submitted,
a TNS processing agent will review the claim within 2 business hours if it is
filed between 9am - 5pm Eastern Standard Time Monday - Friday. . If the claim
is filed online outside of the hours of 9 AM-5 PM Monday-Friday the claim will
be reviewed by the end of the next business day. After the claim has been reviewed
then the claim will be approved or denied based on the information provided.
TNS will then call or e-mail the claims decision. If the claim has been approved
TNS will then issue an authorization code that must be written legibly on
the invoice.

Payable items for a claim include: The damaged tire itself,
mounting of the tire, balancing of the tire, replacement stems,
and disposal of the damaged tire. We do not cover hubcaps or wheel
alignments.