Start by going to http://192.168.1.254Note: you may be required to enter your Device Access Code in order to continue. The default Device Access Code can be found on the side of your gateway (this is not the same as your Wi-Fi password).

Go to Home Network > Wireless

Either change the Network Name (SSID) or the Password

Changes can be made to your Wi-Fi name under Network Name (SSID)

To change password, change the Security from WPA-Default Key to WPA – PSK option then type your desired password in the Key section

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

To change your Wi-Fi Password or Network Name (SSID) on NVG follow these steps:

Start by going to http://192.168.1.254Note: you may be required to enter your Device Access Code in order to continue. The default Device Access Code can be found on the side of your gateway (this is not the same as your Wi-Fi password).

Go to Home Network > Wireless

Either change the Network Name (SSID) or the Password

Changes can be made to your Wi-Fi name under Network Name (SSID)

To change password, change the Security from WPA-Default Key to WPA – PSK option then type your desired password in the Key section

Save all changes made to your device

When setting up a new Wi-Fi password, don't use your name, address, birth date or other things that make it easy for someone to identify you.

Once you have successfully changed your Wi-Fi password (Key), you may need to reconnect all your Wi-Fi devices using the new password information.

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

I changed my network name and password and now both of them show on my devices. I can connect to the new one with the new password and the original one with the old password and they both seem to be working fine. Is this normal?

I don't have an NVG, i have a 3801 HGV and the http://192.168.1.254 is not working at all when i click the link or even manually input it, the screen says "this site can't be reached". I don't know what to do and I need to change my wi fi password. How can I get into my settings to change the password?

We apologize about the issues. The IP should work for all U-verse gateways, unless it was changed. To find out your gateway address, if you have a Windows computer, you can pull up a command prompt and type in

ipconfig

From there, it should list your gateway, and if you type in that address, it should take you to your gateway. If not, you may not be connected to the gateway. If that is not the case, try resetting the gateway by pressing and holding the red reset button on the back for 20 or more seconds.

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

I have had to change my SSID twice already. My husband was having issues connecting with a laptop he had had prior to us getting a new device when we changed it the first time he was able to connect. Now I have a new laptop and can I could not connect but once we changed the SSID again it worked fine for the rest of the day. I logged of and tried to log back on this morning and I got the same error message I reiceved the first time unable to connect. I know it's not my laptop because I can connect to my wifi at work with this new laptop. Can someone please tell me what I need to do or what can be done to resolve this. I shouldn't have to keep changing my SSID everytime.

Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Please NO SD stretch-o-vision or 480 SD HD ChannelsNeed Help? PMATT Uverse Care(all service problems)ATT Customer Care(billing and all other problems)Your Results May Vary, In My Humble OpinionI Call It Like I See It, Simply a U-verse user, nothing more

If you cannot connect to 192.168.1.254, it may have been changed to another IP address. If your laptop is windows, command a command window and do a IPCONFIG. Look to see what the value is for your Default Gateway. Try that. Should that fail, you can try a Factory Reset (Unplug Gateway, hold the button in the back in while plugging the power for the Gateway in, continue to hold it for 10-15 seconds after power is restored).

Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

used this ipad for years - all of a sudden it wants a wifi password for AT&T uverse 2wire264 -put in the one shown on the router- and also listed on my account - it says the wifi password is invalid and wont hook up to internet as a result