2688896- Finalized Calibration Sessions appears as overdue in the To Do List

Symptom

The Calibration Session was already Finalized/Approved however it’s still appearing in the To Do List of the user. The customer is having issues with the "To Do" portlet as they have calibrations sessions that are finalized and are still being listed as overdue in the To Do List.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

Calibration Management, To Do Portlet

Reproducing the Issue

1. Login as the Calibration Facilitator2. Go to Homepage3. Click on the To Do Tile4. A Pop up window will be displayed, Finalized/Approved Calibration Session is still being displayed as Overdue.

Resolution

Kindly reach out through Cloud Product Support and/or through your Implementation Partner to purge the invalid To Do entries through Provisioning. Cloud Product Support will check the invalid entry through 'Manage Calibration To Do'. This tool is being used to purge all the invalid Calibration To Do entries of approved, deactivated or deleted sessions.