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SMS Guruji Enterprise Voice Solutions

Voice SMS or Outbound Dialer (OBD) is a technology that automates bulk voice calls to mobile/telephone users and playing pre-recorded messages. Bulk Voice SMS or Outbound dialer system can dial out the required set of phone numbers and play the recorded prompts (messages) and also gather touch-tone inputs from the end-users to measure the response of the bulk voice SMS campaign.

Voice SMS platform from mVaayoo has been conceptualized based on latest technology trends to handle bulk Voice call traffic for both inbound as well as outbound service models. The bulk voice call platform provides state of the art functions required for Outbound Dialers with a modular and scalable architecture that can be customized to suit requirements of the enterprises.

√Outdial and Retry mechanism

√ The system can make multiple outbound calls at a time. For voice calls that do not get completed as the user’s phone is busy, not-reachable etc, retry mechanism is available

√ DNC list for each campaign

√ The entire DCN (Do Not Call) mobile number database will be filtered for each campaign

√ Multi channel dialing

√ Our outbound dialer platform in capable of dialing parallel calls for quick completion of the campaign. i.e. 100 parallel calls can be initiated which can be increased or decreased as per requirement

√ Get user response through Touch-tones √ We provide you a facility integrate a user response via pressing various keys on mobile phone/telephone Example: Press 1 to book your tickets Press 2 to get a call back OR Press 3 if you are not interested

√ Call forwarding option

√ We provide you a facility to play an automated call (IVR) for an incoming call and on choosing a right option (Press 5 to talk to our Executive) and automatic call forwarding can be enabled

√ Integrate with third party

√ Integration with third-party systems like Websites, applications, ERP or CRM systems can be done on real-time using standard method like HTTP for outbound as well as inbound voice calls

√ Scheduling Bulk Voice campaigns

√ You can schedule your voice campaign on a predefined date and time. The called will be dialed out only at that time. Multiple messages can be scheduled with overlapping time/date ranges. These are handled independently of each other

√ Voice SMS charging only on successful calls connected

√ We will charge only those calls which are successfully connected to the end users. Complete report for the successful calls will be shared

√ Reporting

√ We will share the extensive real-time reporting on the behavior of the voice campaign Benefits