topic Re: How to opt out of having my anonymous data shared with 3rd parties in Mobilehttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/306081#M43694
<P>I have given up in disgust over trying to stop Optus supplying private information. I also have trouble changing from paper bills to email and viewing Internet and Mobile service bills online. I feel that it is a waste of time talking on the chat line and talking to a Robot for 20 min before i finally get to talk to someone and later on finding out that nothing has been done. Does anyone know how to contact a senior Optus person so that things can be fixed.</P>Wed, 23 Aug 2017 20:51:17 GMTGolfer20172017-08-23T20:51:17ZHow to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278525#M42280
<P>Today I contacted Optus via a chat to opt out of having my anonymous (?) data shared with third parties.</P><P>This is a direct quote from the chat, when I asked how can I opt out:</P><P>"</P><DIV class="agent-text"><DIV>Vera <SPAN class="timedot">•</SPAN> <SPAN class="chattime">09:29 AM</SPAN></DIV><SPAN class="agent-text-content">Click on the Mobile phone service you'd like to edit or review</SPAN><DIV>&nbsp;Vera <SPAN class="timedot">•</SPAN> <SPAN class="chattime">09:29 AM</SPAN></DIV></DIV><DIV class="agent-text"><SPAN class="agent-text-content">Click on&nbsp;Premium SMS Spend Control&nbsp;from Settings menu (you will be advised that this link will now take you to the Mobile&nbsp;Zoo portal)</SPAN><DIV>&nbsp;Vera <SPAN class="timedot">•</SPAN> <SPAN class="chattime">09:29 AM</SPAN></DIV></DIV><DIV class="agent-text"><SPAN class="agent-text-content">Log into&nbsp;Mobile Self Care<BR />Click on&nbsp;Subscriptions &amp; Transactions&nbsp;from Mobile Self Care dashboard</SPAN></DIV><DIV class="agent-text"><DIV>Vera <SPAN class="timedot">•</SPAN> <SPAN class="chattime">09:30 AM</SPAN></DIV><SPAN class="agent-text-content">Click on&nbsp;Transactions&nbsp;from Mobile Self Care dashboard<BR />Move the&nbsp;slider&nbsp;to your desired spend limit</SPAN></DIV><P>"</P><P>This is by no means obvious or even re-assuring. There is no confirmation whatsoever. The whole things is hidden under misleading settings etc.</P><P>&nbsp;</P><P>I will be reporting this to the Telecommunications Industry Ombudsman!</P><P>&nbsp;</P><P>Ps. Not only Optus charges us subscription fees, they also sell or otherwise monitise the data they gather about us. This is disgusting!</P>Tue, 18 Jul 2017 23:55:02 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278525#M42280user1082017-07-18T23:55:02ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278542#M42281
<P>I found it. It is well hidden</P><P>My account &gt; Profile &gt; General marketings &gt; insights</P><P>&nbsp;</P><P>You can change other marketing preferences here too!!!</P><P>&nbsp;</P>Wed, 19 Jul 2017 00:06:49 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278542#M42281user1082017-07-19T00:06:49ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278598#M42283
<P>I have been trying to change my settings in marketing opt out but it won't allow me to save my preferences</P>Wed, 19 Jul 2017 01:48:15 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278598#M42283Riversong2017-07-19T01:48:15ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278935#M42300
<P>Having the same problem. definitely opt put procedure is well hidden</P>Wed, 19 Jul 2017 06:48:02 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278935#M42300Lizard432017-07-19T06:48:02ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278988#M42304
<P>I had to contact customer service to opt out. Did this via online chat. No explanation as to why unable to save preferences.</P>Wed, 19 Jul 2017 07:26:16 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/278988#M42304Riversong2017-07-19T07:26:16ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/279177#M42317
<P>I also jumped on my account so I could opt out of it. I followed the links and it was no where to be found, just took me to my account and i've searched for ages. It seems very deceitful and makes me think much much less of optus as a company. I still can't find how to opt out!</P>Wed, 19 Jul 2017 11:00:29 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/279177#M42317Calypso2017-07-19T11:00:29ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/279179#M42318
<P>Thank you, I've spent ages trying to find it. Feels very sly of them</P>Wed, 19 Jul 2017 11:04:49 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/279179#M42318Calypso2017-07-19T11:04:49ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/279257#M42336
<P>Optus is just following the model of ITC industry where the "<STRONG>consumer as the product</STRONG>", meaning they monetise the data they gather. Check out fazebook as the grandmaster of this trend...</P><P>&nbsp;</P><P>Also Optus is also recording our web browsing history. To protect your privacy we have to use Virtual Private Networking (<STRONG>VPN</STRONG>). There is a bit of info on VPN providers:<BR /><A href="https://arstechnica.com/security/2016/06/aiming-for-anonymity-ars-assesses-the-state-of-vpns-in-2016/" target="_blank">https://arstechnica.com/security/2016/06/aiming-for-anonymity-ars-assesses-the-state-of-vpns-in-2016/</A></P><P>&nbsp;</P><P>or you can "roll your own":</P><P><A href="https://arstechnica.com/gadgets/2017/05/how-to-build-your-own-vpn-if-youre-rightfully-wary-of-commercial-options/" target="_blank">https://arstechnica.com/gadgets/2017/05/how-to-build-your-own-vpn-if-youre-rightfully-wary-of-commercial-options/</A></P>Wed, 19 Jul 2017 22:02:17 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/279257#M42336user1082017-07-19T22:02:17ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/280935#M42417
<P>It is not really offered, I agree. The&nbsp;&nbsp;fact that this 'opting out' is so well hidden, makes me determined to do it. Counter-productive, Optus!!</P><P>Not transparent, to say the least. It should be offered as a single click choice if in fact, a genuine choice.&nbsp;</P>Fri, 21 Jul 2017 22:12:15 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/280935#M42417Judo2017-07-21T22:12:15ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/284088#M42605
<P>I entirely agree. I have been going quietly nuts attempting to find some way of doing what Optus claimed I can do, which is opt out of havingmy personal data appropriated by them for whatvere purpose they choose. Guys, that is NOT anything to do with repsectng privact, and certainly amounts to lying through your teeth when claiming to respect both the principle and the fact. I'm headedfor the TIO, too.</P><P>&nbsp;</P><P>&nbsp;And by the way, when you choose to actually deliver the broadband speeds you claim to, you might get a little of the respect you deny your customers.</P>Wed, 26 Jul 2017 10:54:05 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/284088#M42605MJT2017-07-26T10:54:05ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/287996#M42860
<P>I have tried this and it keeps saying to me 'Something went wrong on our side please try again later' and thats all I get. So I will be back to try again. Thanks for the advice.&nbsp;</P>Tue, 01 Aug 2017 04:17:28 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/287996#M42860Rapunzel552017-08-01T04:17:28ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288131#M42863
<P>Had same problem 2 weeks ago and finally rang customer service and they did it. They obviously haven't fixed it !!!</P>Tue, 01 Aug 2017 05:58:03 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288131#M42863Riversong2017-08-01T05:58:03ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288257#M42868
<P>Who do they think they are treating us like fools.</P><P>&nbsp;</P><P>Ill be joining you.</P>Tue, 01 Aug 2017 07:36:50 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288257#M42868mario072017-08-01T07:36:50ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288298#M42871
<P>I also jumped on my account so I could opt out of it. I followed the links and it was no where to be found, just took me to my account and i've searched for ages. It seems very deceitful and makes me think much much less of optus as a company. I still can't find how to opt out!</P><P>&nbsp;</P><P>The so called Customer Service phone line is even worse - I spent 20 minutes listening to various inappropriate options and could not manage to connect to a human before hanging up!</P>Tue, 01 Aug 2017 08:02:57 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288298#M42871Peekay12017-08-01T08:02:57ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288323#M42873
<P>Yes it is like Optus is hiding the option and handing out links that do not work, &nbsp;They should ask people if they can use their data , not say go here to opt out and never get to the opt out option. &nbsp;If they want to use my Data they can Pay $20 month &nbsp;per mobile .</P>Tue, 01 Aug 2017 08:31:23 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288323#M42873Dave19632017-08-01T08:31:23ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288324#M42874
<P>Thanks for that . I have not been able to gleen any appropriate answers to this.</P>Tue, 01 Aug 2017 08:31:54 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288324#M42874Anniewillgetyou2017-08-01T08:31:54ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288337#M42877
<P>I tried to follow this method and go into my account but the site keeps telling me I cannot go to my account and closes the page. This is outrageous!</P><P>&nbsp;</P>Tue, 01 Aug 2017 08:42:05 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288337#M42877Jade19572017-08-01T08:42:05ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288356#M42881
<P>Why not make it simple then instead of irritating your customer base?</P><P>&nbsp;</P>Tue, 01 Aug 2017 08:56:55 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288356#M42881Lew2017-08-01T08:56:55ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288415#M42884
<P>Its deceptive and misleading by assuming a level of spend authorisation that hasn't been authorised to essentially anonymous providers that Optus have allowed to charge their customers. &nbsp;This actually comes under ACCC remit but they're too dog to take responsibility.</P>Tue, 01 Aug 2017 09:50:29 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288415#M42884fastslow2017-08-01T09:50:29ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288454#M42891
<P>Thank you. That was v helpful. Optus is certainly (&amp; quite deliberately) making it next to impossible to find how to opt out of sending our private data to third parties. This should never be an "opt out" in the first place. Completely disgraceful that they are making money from selling our data to who knows who effectively without our permission (given that they are counting on us not finding how to opt out..or overlooking their email). Unethical behaviour Optus.</P>Tue, 01 Aug 2017 11:50:06 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288454#M42891optustheworst2017-08-01T11:50:06ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288475#M42894
<P>Hi</P><P>&nbsp;</P><P>I tried this and it keeps comign up as "somthing went wrong" - they won;t let me change it!</P>Tue, 01 Aug 2017 13:40:14 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288475#M42894rose19882017-08-01T13:40:14ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288777#M42930
<P>I am trying to opt out of having my data shared by 3rd parties too. &nbsp;I don't have an optus mobile, just phone and cable internet. &nbsp;I keep getting sent in circles and can never get to any of the places you mentioned in your post. &nbsp;The phone is totally useless as well.&nbsp;</P>Wed, 02 Aug 2017 02:38:54 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288777#M42930VeryFrustrated2017-08-02T02:38:54ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288904#M42935
<P>Thank you it was driving me crazy.&nbsp;</P><P>And this is the the biggest lie of all time:&nbsp;</P><P>You can also call us on&nbsp;1300 784 937 or&nbsp;Chat to us.</P><P>&nbsp;</P><P>Just try getting pasy the auto voice.</P><P>&nbsp;</P><P>Thanks again</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 02 Aug 2017 04:46:45 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/288904#M42935jimbowhi2017-08-02T04:46:45ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289065#M42943
<P>Thanks, I tried that and when I clicked General Marketing it came up with an error message saying that they'll try to fix it&nbsp;<img id="smileysad" class="emoticon emoticon-smileysad" src="https://optus.i.lithium.com/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /> Poor stuff</P>Wed, 02 Aug 2017 08:53:48 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289065#M42943Fukthis2017-08-02T08:53:48ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289156#M42949
<P>I'll certainly be Opting out - Opting out of Optus that is!</P><P>Time for a new service provider or the VPN everyones talking about.</P>Wed, 02 Aug 2017 10:51:14 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289156#M42949Catniss12017-08-02T10:51:14ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289397#M42968
<P>wow!!</P>Thu, 03 Aug 2017 04:32:21 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289397#M42968Rowiti2017-08-03T04:32:21ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289598#M42974
<P>Completely agree with the person who wrote about the ridiculous run around one gets when trying to opt out of the new sharing of anonymous data. I will also be contacting the ombudsman.&nbsp;</P><P>&nbsp;</P>Thu, 03 Aug 2017 09:45:43 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289598#M42974Deq2017-08-03T09:45:43ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289689#M42983
<P>Hi + You Beaut. My friend Steve and I would lke to go on a double_Date with you, would You or your dateAble Friend email reply here:)if Pretty Please and a Strawberry on top seemed sensitively put here:)by our best of both inparty negotiators? Welre very lookin forward to it.</P><P>hi beatit if you wanna call me t instead of my given name of Frank</P>Thu, 03 Aug 2017 14:58:07 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/289689#M42983swetty2017-08-03T14:58:07ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/292173#M43102
<P>I spent ages looking for this. You're a legend. Optus should have provided detailed instructions in the email we received saying they were going to do this. I've also spoken with other Optus customers who haven't received this notifacition at all. No company should be allowed to seel their customers data, anomised or not to another company, should be illegal.&nbsp;</P>Mon, 07 Aug 2017 02:01:35 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/292173#M43102Rockets2017-08-07T02:01:35ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/295819#M43252
<P>Consider yourself lucky you even got to be able have an online chat with them. I've been trying to opt out for a few days and I'm just going around in circles.</P><P>Their "chat" link just takes you to a blank screen.</P><P>Tried calling them twice on their 13 and 1300 numbers (at cost I might add) and the same thing happens, run around until it just hangs up.</P><P>The link on the webpage where you're supposed to be able to opt out says there's a problem at their end and it can't open that page.....pretty convenient wouldn't you say!</P><P>Looks like I'm going to be getting their "not wanted" marketing bs....and from the companies they decide to sell my info to.</P><P>I've been with Optus for around 15yrs now.....always thought they weren't bad....changing my mind very rapidly on that.</P>Fri, 11 Aug 2017 04:45:54 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/295819#M43252Graeme7502017-08-11T04:45:54ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/295821#M43253
<P>Yes, but they've made it so that page won't open now.....stuck with it</P>Fri, 11 Aug 2017 04:47:08 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/295821#M43253Graeme7502017-08-11T04:47:08ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/296319#M43276
<P>So sorry on our late reply to your post <LI-USER uid="204182"></LI-USER>, we've been&nbsp; really busy lately! I hope that since posting you've been able to get in touch with someone to help out with this? If you are still waiting to update your privacy details you can do this from My account under profile.&nbsp;</P>Fri, 11 Aug 2017 18:13:03 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/296319#M43276Aman_B2017-08-11T18:13:03ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/296321#M43277
<P>Thanks for the reply Aman. I know where to go and do that but the fact is that it won't let you do it.</P>Fri, 11 Aug 2017 20:12:41 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/296321#M43277Graeme7502017-08-11T20:12:41ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/296323#M43279
<P>Hmm <LI-USER uid="204182"></LI-USER> just to confirm you're doing this: Profile&gt;General Marketing&gt; and here you can turn off all marketing. If you're doing this and still not working then please pm me →&nbsp;<A href="http://yesopt.us/pmaman" target="_blank">http://yesopt.us/pmaman</A>&nbsp;your full name, Optus number and date of birth for ID.&nbsp;</P>Fri, 11 Aug 2017 20:37:32 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/296323#M43279Aman_B2017-08-11T20:37:32ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/297033#M43300
<P>Hi Aman, I have followed the links but again (as of right now) all it says is "something went wrong" and it's been doing that for some days now. I'm not the only one having issues with this, as I'm sure you're aware.</P>Sat, 12 Aug 2017 21:55:35 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/297033#M43300Graeme7502017-08-12T21:55:35ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/300420#M43446
<P><LI-USER uid="204182"></LI-USER> Apologies for the issues, we'll need someone to take care of it from our end. Feel free to send me a private message with phone&nbsp;number, full name and DOB so we can check it out.</P>Wed, 16 Aug 2017 18:02:13 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/300420#M43446Toomey2017-08-16T18:02:13ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/300423#M43448
<P>I've already sent that info to Aman</P>Wed, 16 Aug 2017 20:14:19 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/300423#M43448Graeme7502017-08-16T20:14:19ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301126#M43488
<P>I absolutely agree, i have been looking for 2 days and cannit find how to opt out yet! Yes will also call telecommunication ombudsman&nbsp;</P>Thu, 17 Aug 2017 07:26:57 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301126#M43488Rose122017-08-17T07:26:57ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301334#M43518
<P>Its not actually hard to find where to do it, although its harder than it should for sure. The trouble is that when you do find it, it gives you a message that says there's a problem at their end and you can't do it.</P><P>After a week or so now, I've been going through an Optus Moderator (they responded to my posts on here) and I think its finally getting somewhere.</P><P>Hang in there and don't give up...............</P>Thu, 17 Aug 2017 20:19:01 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301334#M43518Graeme7502017-08-17T20:19:01ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301518#M43525
<P>Thanks Graeme, I found 'something' and I said to turn something off, so not sure what it was, probably the wrong thing as it didn't actually say it was related to privacy, so don't know if I did it or not - this is just sooo bad - I don't think most of us are stupid people, but clearly that is how Optus is treating us!! Am not terribly impressed at all - if I can't work this out, I will not be renewing my contract with them - I don't approve of deliberate attempts to fool the public - it is not necessary, or else their IT people really have lost touch with those of us who are not IT specialists or like to stay on a computer for hours looking for things - thanks for your comment, will continue to see if I can find this bloody thing</P>Fri, 18 Aug 2017 00:26:41 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301518#M43525Rose122017-08-18T00:26:41ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301537#M43527
<P>Hi Rose, yeah I agree whole-heartedly .</P><P>I'm not sure which links you have been clicking on so I'll tell you where it is....just in case.</P><P>Go to "My Account", click on "Profile", and then on General Marketing.</P><P>Thats where its supposed to be hidden. I've been looking at that for the past week and everytime it says there's an error at their end.</P><P>I got a message from one of their Moderators today and he said he also tried that link with the same result.</P><P>He said he's going to forward that onto their I.T Department......we'll wait and see what happens from here on in.</P><P>I'd suspect that since there's $$ to be made from Companies selling your info that they probably all do it.....just the same as they make it damn hard to actually contact anyone on their website (and on the phone) to make complaints (that includes banks). No such problems if you want to pay your bill or buy something from them....what else can you expect.</P><P>Funnily enough, if you click on the link on your profile, all other links work with the exception of General Marketing and My Subscriptions.....by chance or deliberate???</P><P>Good luck with it........</P>Fri, 18 Aug 2017 00:47:30 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301537#M43527Graeme7502017-08-18T00:47:30ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301544#M43528
<P>Ha, thanks yet again, but both my husband and i have tried to find 'Marketing' under My profile and we just can't find it - not sure where that is hiding now!!</P>Fri, 18 Aug 2017 00:50:08 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/301544#M43528Rose122017-08-18T00:50:08ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/302722#M43565
<P>After searching forever, I finally found where it was hiding:</P><P>&nbsp;</P><P>Click on My Profile</P><P>It will show Profile, Perks &amp; Community, Permissions, Notifications etc</P><P>&nbsp;</P><P>Click on Notifications</P><P>Underneath there will be two options, General Notifications and Keep in Touch</P><P>&nbsp;</P><P>Click on Keep in Touch</P><P>There will be two options General MArketing and My Subscriptions</P><P>&nbsp;</P><P>Click on each one you want to turn off and click Save Preferences.</P><P>&nbsp;</P><P>Goodluck! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P>Sat, 19 Aug 2017 07:21:09 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/302722#M43565St3phiebee2017-08-19T07:21:09ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/306081#M43694
<P>I have given up in disgust over trying to stop Optus supplying private information. I also have trouble changing from paper bills to email and viewing Internet and Mobile service bills online. I feel that it is a waste of time talking on the chat line and talking to a Robot for 20 min before i finally get to talk to someone and later on finding out that nothing has been done. Does anyone know how to contact a senior Optus person so that things can be fixed.</P>Wed, 23 Aug 2017 20:51:17 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/306081#M43694Golfer20172017-08-23T20:51:17ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/312855#M44127
<P>Hey <LI-USER uid="208742"></LI-USER>. I'll do what I can to help if you send through a <A href="https://yescrowd.optus.com.au/t5/notes/privatenotespage/tab/compose/note-to-user-id/214255" target="_blank">private message</A> with your full name, account number and DOB.</P>Wed, 06 Sep 2017 01:44:55 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/312855#M44127Tano2017-09-06T01:44:55ZRe: How to opt out of having my anonymous data shared with 3rd partieshttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/520396#M62434
<P>Thanks so much&nbsp;<SPAN class="login-bold"><A href="https://yescrowd.optus.com.au/t5/user/viewprofilepage/user-id/83094" target="_blank">St3phiebee</A>&nbsp;!</SPAN></P><P>After a really frustrating&nbsp;hour on optus' chat service to a lady who seemed not to have&nbsp;a clue what I was trying to do and was no help whatsoever, your post finally solved the problem - for me at least! The key bit was having to Account&gt;Profile&gt;Notifications, was to click on <U>'KEEP IN TOUCH</U>'. That was REALLY&nbsp;well hidden. ...It seems pretty obvious&nbsp;that Optus are trying to make opting out as obscure and difficult as possible.</P>Mon, 31 Dec 2018 06:18:09 GMThttps://yescrowd.optus.com.au/t5/Mobile/How-to-opt-out-of-having-my-anonymous-data-shared-with-3rd/m-p/520396#M62434Bertie_M2018-12-31T06:18:09Z