WoT Customer Service (CS) is a joke. I was meant to get the "Kraken T7" when I joined WoT, didn't get it and CS gave me some lame excuse and said they couldn't give it to me. In the 2017 Tank Madness event I didn't get the 'Final IV Soviet' medal I earned and again CS completely underwhelmed me with there assistance, or complete lack of, and again I didn't get it. ​I don't know why WoT have a "Customer Service" section as they seem to provide no service to customers.