Lost some todos when syncing phone app

NH

Nicole Hanusek

Asked on Jan 12, 2012 - 12:19 UTC

Hi, I added some todos to my phone app this morning. Then I got to my computer and checked off something I did. I realized the my new todos weren't there. So I went to my phone and did a sync, which ended up deleting my new todos.

Is there any way to get them back? Do I just have to be careful when syncing? Seems like something I shouldn't have to think about.

All responses

David Trey
staff

Replied on Jan 12, 2012 - 17:53 UTC

Hello Nicole,

please tell me:
- Are you referring to our native iOS app or a different third-party mobile application?
- Do all the newly created tasks through your phone have been permanently deleted when syncing (from both - your phone and the Todoist website)?
- Does using CTRL+F5 while on the Todoist website display the missing tasks?

Best regards,
David

NH

Nicole Hanusek

Replied on Jan 12, 2012 - 18:01 UTC

- I'm using the iOS app.
- I only created new tasks on the phone this morning, I didn't create any new ones on the site.
- I know how refresh a page, and it didn't do any good.

David Trey
staff

Replied on Jan 13, 2012 - 07:47 UTC

Nicole,

thank you for the information, it seems like this is caused by a bug. I have forwarded this issue to the developers and it will be fixed in a future update of our iOS app.

Thank you very much for pointing it out and sorry for any inconvenience it might have caused you.