Job description

Customer Service Representative (English Speaker)

Ubicación:
Leça do Balio, Oporto

Departamento:
Native Speakers

Organización

Our client is an innovative e-commerce company that brings the world’s best fashion boutiques to an international audience. Launched in October 2008, the company is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, and has partnerships with boutiques from over 15 countries.

Empleo

Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on
experience in a fast-paced fashion marketing environment, which will broaden as the team grows.
This role has key responsibilities to ensure that the highest levels of customer service are delivered to
both our consumers and partners at all times and via every communication channel.

Responsibilities:
- Responding to Customer Enquiries via several channels (Chat, Email and Telephone);
- Providing information with regards to products/services and other related enquiries;
- Being the face of the company to our customers and partners alike.

Requisitos

- Minimum of 1 year experience in customer service, preferably in a fashion environment;
- Native level of English;
- Proficient in the use of IT systems, both customer service specific and windows packages;
- High level of written and verbal communication skills;
- Good listening skills;
- Ability to work under pressure;
- Good understanding of fashion/fashion brands;
- Ability to exceed customers’ expectations.

Oferta

- Competitive salary;
- Young and international enviroment
- Incorporate a fast-growing retail company