Discover the Secret to Getting Through to Absolutely Anyone

Review Quotes

“Readers learn how to listen effectively, shift an angry or aggressive
person into a calmer, more receptive state, and use empathy jolts to
bridge a communication gap.“ —Business Insider

"Just Listen is a banquet of approaches and ideas that's
easy to devour the first time around, and a flavorful feast whenever you
use portions as a reference book. It's certainly one of the best how-to
books of the year." --Inland Empire Business Journal

"A primer on dealing with hard-to-reach people in virtually every
scenario -- definat executives, angry employees, families in turmoil,
warring couples -- through use of well-honed psychological techniques.
Illustrative snippets from counseling session reveal martial-arts like
techniques: potent on their own, but even more powerful when you combine
them. Chapter summaries feature action steps preparing readers to
encounter similar scenarios, yielding a guide that is as entertaining as
it is useful." --CareerBuilder.com

"Just Listen is not only helpful for any kind of business,
it teaches a skill that will aid you outside of the office too." --Niche
Magazine

"Just Listen is an excellent guide for learning how to break
down barriers." --Pittsburgh Post-Gazette

[starred review] “Drawing on his experience as a psychiatrist, business
consultant, and FBI hostage-negotiation trainer, Goulston provides
brilliant yet doable techniques for getting through to others... This
book transcends the self-help category by promoting real communication.” --Library
Journal

“an impressive bag of tricks… a guide that is as entertaining as it is
useful” --Publishers Weekly

"The most useful (five-star) book on communicating... Everyone can be a
better communicator with the right knowledge, and this book makes
learning interesting and easy." --Lindsey Novak, nationally
syndicated "At Work" columnist

"It's a measure of how contentious work relationships can get that the
author, a psychiatrist, draws on hostage-negotiation techniques to
instruct readers on how to deal with 'defiant executives, angry
employees or self-destructing management teams'.... Mission
accomplished." --Time Magazine

"useful and applicable techniques and strategies for everything from
getting teams to work together, to handling narcissistic clients (or is
that a redundancy?), and getting your message across to even the most
impenetrable people" --Accounting Today

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Order Now!

For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.

Buying in Bulk?

We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org