Product Information for Cisco SMARTnet

Highlights for Cisco SMARTnet

Marketing Information

Cisco Technical Support Services such as Cisco SMARTnet Onsite support help enable improved productivity and can increase operational efficiency by complementing your in-house resources with world-class networking expertise. It can maximize availability and minimize risks for systems running mission-critical applications.

General Information

Manufacturer

: Cisco Systems, Inc

Manufacturer Part Number

: CON-OSP-356024PS

Manufacturer Website Address

: www.cisco.com

Service Name

: SMARTnet

Product Type

: Service

Brand Name

: Cisco

Service Information

Service Type

: Maintenance - Parts and labor - Physical Service

Service Description

: 24x7x4

Service Details

:

Software support includes maintenance, minor and major updates for your licensed feature set

Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff

The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution

Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required