Queue Hosted PBX Phone System Feature

Users expecting large call volumes need the queue PBX feature, yet not all hosted phone solutions offer it. To efficiently process simultaneous inbound calls, our PBX Phone System sequences callers based on a first-come-first-serve basis. Understandably, many calls would go unanswered without the queue PBX feature, just as many calls would be cut short to keep the lines open. By implementing transitory spaces with brand messages and music, call agents can spend longer on each call and still process more inquires.

Assigning Users to the Call Queue PBX Feature

Queues in our Cloud PBX Phone System operate in five ways:

Ring All – Every extension connected to a given menu item receives the call at once;

Least Recent – The system forwards to whichever user has been off the phone longest;

Fewest Calls – The system sends calls to the user with the lowest activity levels;

Random – Calls go out to extensions unsystematically;

Round Robin – The system assigns calls based on a predetermined order that repeats.