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Gates Hudson Community Management is in need of a General Manager for a property in Arlington, VA for a 96 unit building. This is a full time position that offers a comprehensive benefits package in addition to great culture and growth potential.

Essential Duties and Responsibilities

Administrative
•Meet all reporting deadlines and maintain an activity calendar to ensure that tasks are completed.
•Maintain all office files and records in accordance with GHCM's policy and standard business practice.
•Review mail, outside correspondence and inter-company correspondence.
•Provide clerical assistance such as typing, filing, writing of reports, answering telephones, closing out daily reports, maintaining permit, licenses and insurance documentation for facilities and in-Unit work electronically and in hard copy, maintain all other on-site books and records electronically and in hard copy, etc.
•Ensure efficient delivery of services to: update master calendar for the Association; schedule and support community events, move in/move outs, and vendors providing on-site services; prepare meeting materials for the Boards; support annual elections for the Board(s); prepare and update the Owner directory, issue keys, property identification stickers, and pool passes; support newsletter production and distribution; prepare new Owner welcome packets; and carry out other office responsibilities as needed.
•Board Meeting Attendance as required per Management Agreement.
•Draft requests for proposals from contractors on an as needed basis.
•Submit weekly reports and an updated task list to the Board of Directors.
•Submit monthly reports to the Board(s) as provided in the Management Agreement.
•Perform any additional duties assigned by the Board(s).
•Act as the liaison between community Boards, if applicable.

Financial

Ensure routine expenditures are consistent with the Association's owner approved budget.
Control purchases and utilize the approved vendor lists.
Work to forecast large expenditures and facilitate communication among GHCM and the Association to ensure proper asset management.
Process property invoices in accordance with established GHCM's policy.
Maintain records for all transactions conducted on-site.

Owner/Resident Relations

Maintain a positive customer service attitude.
Promote goodwill among owners, residents, coworkers, and contractors/vendors.
Apply policy in a fair, uniform manner to ensure consistent policy enforcement for all residents.
Implement the Association's and GHCM's policies and procedures regarding Rules and Regulations.
Ensure that all Owner/Resident requests and issues are handled in a timely manner and on a priority basis per policy (emergencies first; thereafter, first-come, first-served basis).
Repair order/service request follow up, e.g. monitoring tickets awaiting parts, ensuring satisfactory completion of repairs.
Where in-unit resident services are to be bundled and coordinated to save money or for efficiency, service schedules, procedures and costs will be communicated to participating residents and contractors in a timely manner.

Personnel
•Supervision of onsite staff as applicable and ensures all deadlines are met.
•Hires, trains, and retains professional on-site staff (as necessary) to assist the Association in consultation with the portfolio manager.
•Prepare the office work schedule for all On-Site Employees and Association Employees as applicable.
•Prepare and maintain payroll records and documentation.
•Develop skills, foster courteous and professional customer service attitudes, develop training materials and procedural policies with the On-Site Employees, Association Employees and contractors.

Knowledge and Skills
•Must have a strong background in customer service.
•Must have excellent written and verbal communications skills.
•Minimum of seven (2) years' experience as a condominium property manager.
•Required to have a national certification, such as:
•the Certified Manager of Community Associations (CMCA)
•Association Management Specialist (AMS)
•Professional Community Association Manager (PCAM) (Recommended)
•A Bachelor's degree is preferred. A High School Diploma is required.
•A driver's license may be required.
•Maintain full working knowledge of all GHCM operating policies and procedures.
•Intermediate or advanced knowledge of Microsoft Office products, specifically Outlook, Word and Excel.
•Maintain full working knowledge of the 3rd party software used by GHCM to include: Jenark, Strongroom Payables Lockbox, Smartwebs Violations and community website/web portal hosts.
•General knowledge of Internet use and using Internet browsers, to include changing/creating passwords and security question answers and bookmarking web addresses.