Frequently Asked Questions

Account Information

As a distributor our preferred pricing structure is designed for businesses. As a consumer, you can register and purchase products at list price via our online store using a credit card. If you are a business, we strongly recommend you set up a Talley account in order to receive preferred pricing.

If you have a Talley account, please allow 24 hours for your web account to be linked to your Talley account for your preferred pricing. If you need your accounts to be linked immediately, please contact our Chat Operators for assistance. Once you are set up you will be able to view and purchase online products at your preferred pricing structure.

Yes. Once we link your web account and your login to your Talley account, you will be able to see your preferred pricing.

It is not necessary. But, if you want to track your purchasing history, view invoices, get tracking, check for credits available, etc. having an online account will allow you to do all those things.

Username/Password Information

Unfortunately you are unable to change your username. If your username (email) changes you will need to cancel your old username and re-register for a new username using your new e-mail address. To cancel an existing username please email us at Ecommerce@Talleycom.com or chat with a representative.

You can change your password on the 'My Account' page (you must be logged in to view this page)

If you forget your password, please use the 'Forgot Password' in the ‘Login’ popup window. It is located below the ‘Log In’ button and you will receive a link to reset your password via e-mail. You must provide the same e-mail address you use to login.

Product Information

Visibility to product availability will require that you log-in to your account. Once you are logged-in, select the product you are interested in and click on the 'Availability Tab’. You will see available quantities at each of our 11 facilities. If you do not see any availability, please call us at 800.949.7079 or chat with us for availability.

No problem! Call us at 800.949.7079 or chat with any online representative. The online representative will add it to the website to place your order online or you can place your order via phone.

To view the data sheet click on the ‘Documents’ tab or the blue PDF icon next to the product image. This will take you to the 'Documents' tab. If there is no 'Documents' tabs, then we do not have any additional information on this product. Reach out to us via chat or call us at 800.949.7079 and we would be happy to contact the manufacturer for the specifications you need.

Shipping/Will Call

If the online order is placed before 3:00PM PST, the order is likely to ship the same day. If the order is placed after 5:00PM PST, the order will ship the following business day. Drop-ship, special order or out-of-stock items will require additional time. If you require additional information for any item, please call us at 800.949.7079 or chat with any online representative.

Once you’ve located the your order , click on it. This will take you to the summary page for that order. Tracking numbers are shown in the ‘Tracking’ tab of this ‘Summary’ page. Clicking on the tracking number will take you directly to the UPS or Fed-Ex tracking page with more detailed shipping information.

Yes, just add your UPS/FedEx Account number in the comments section of the order.

On the "Check Out" screen in the area where the customer number is located, look under the Required Date, for "Allow Back Orders?", click on the drop down arrow next to "Yes, Allow Back Orders" and select "No, Ship Complete".

If you are logged in: Adding your first item to your cart, you will get a "Select Cart Type" pop-up. Choose either "Quote" or "Order". Next, click on drop down arrow on "Shipping" to choose "Will Pick Up". You will be prompted to choose which ‘Warehouse’ to pick up by clicking on the drop down arrow. If you do not have an account with Talley: When adding your first item to your cart, you will get a ‘Select Cart Type’ pop-up. Choose "Order". Next, click on drop down arrow on ‘Shipping’ to choose "Will Pick Up". You will be prompted to choose which "Warehouse" to pick up by clicking on the drop down arrow.

Our will call hours are 7am – 5pm, Monday through Friday at most locations. Talley in Santa Fe Springs and Phoenix will call hours are 6am – 5pm. Please see our Contact Us for more information.

Not at this time.

Due to shipping restrictions, Talley does not ship to Military Mail APOs.

Quote/Order Information

Our will call hours are 7am – 5pm, Monday through Friday at most locations. Talley in Santa Fe Springs and Phoenix will call hours are 5am – 5pm. Please see our Contact Us for more information.

If you do not have an account with Talley, click on the printer icon on the upper right side of the screen.

Your screen will change and your cart number will be on the upper left hand side of the screen.

Yes, but you’ll need to have your Talley account linked to your online account to access this feature. When adding your first item to your cart a ‘Cart Type’ pop-up will come up. You are given two options, ‘Quote’ or ‘Order’ to choose from. Here you can determine the transaction type. You can select from quote or order and shipping or will call.

Yes you can. To locate your quote go to ‘My Account’ and under the ‘Quotes’ header click on ‘Active’ or ‘Open’ quotes and locate your quote in the list. Click on the quote to open it up. Click on ‘Products’ tab and click on the pencil to edit or trash can to remove items from your quote.

Yes. It’s called My Favorites. You only have access to this feature with an online account.

To add items to My Favorites

Go to Favorites and click on Add Products to Favorites. Under “Select a List” click on the upside down triangle and select “New List” then type in the name you want for your list. Now add the Talley part numbers under “Products” and quantities. If you need more lines click on “Add More Rows” button. When finished click “Add to Favorites List” Button

If you have a larger list in excel or word, click on the “Paste Product Information” tab. Then copy and paste list into the box. Click, “Add to Favorites” when finished.

For both options there is a short upload period. Once the upload is complete there will be a confirmation screen showing what did and did not upload.

Tips – Must use the Talley prefix on all items. Not sure what it is please reach out to us via chat, agents are standing by to assist you.

After logging into your online account, click on Favorites located between Applications and Quick Form. Select My Favorites. Under the ‘My Favorites’ Header, click on the box under ‘Select Fave List’. Select the list you are looking for. To add items individually click on Add to Cart button located on the right of each item, under the pricing. Or to add all items in your list, scroll to the bottom of your list and click on the “Add All Favorites to Cart”.

Yes, go to ‘My Account’ and under ‘Quotes’ click on ‘Open’ or ‘Active’. Locate the quote and click to access. Then click on 'Convert Quote' button. Once you click it a PO number will be required in order to convert the quote into an order. Once you enter the PO number and accept the terms and conditions, it will convert your quote. You should see an order number on the top left of the ‘Summary’ page. If the quote has not expired, you can use the quote to create as many orders as you want.

Talley can provide you with a certificate of compliance. Simply call us at 800.949.7079 or e-mail us at Sales@Talleycom.com with your request. We will need your company name and order number if the order has already been placed. If you need this certificate added to your order, please advise the representative you are working with on your order.

Currently you are unable to add or edit an order placed online. However, you can absolutely add or edit your order at any time by contacting us at 800.949.7079 or chatting with any online representative. Once the adjustments are completed, you can view the changes online by going to ‘My Account’, under the ‘Orders’ Header, click on ‘Open’. Select order from the list or use the search box located above “ Release Number”. Click on order and select ‘Products’ tab.

Talley has a 30-day returns policy. If your order is under 30 days and does not include any special order items, you can call us at 800.949.7079 and speak to one of our Customer Service representatives.

You can call us at 800.949.7079 and speak to one of our Customer Service representatives or you can also start your Return Goods Authorization (RGA) from ‘My Account’. This can only be accessed after you’ve logged into your account. Then simply fill out the RGA form with all of the required information and somebody from our Customer Service team will contact you regarding your RGA request.

Payment & Terms Options

All new registrations default to a credit card account until your web account is linked to your Talley house account. Once your web account becomes linked to your Talley house account you can place an order and payment will be allocated to your house account. If you prefer to use a credit card you may do that also. You can enter your credit card during the checkout process. It is located in the payment section of the check-out screen. If you do not have a Talley house Account, you will be required to use your credit card.

Talley accepts the following credit cards for online purchases: Visa, Master Card, American Express and Discover.

Depending upon your needs, Talley offers a line of credit as well as flexible financing. To apply for a line of credit with Talley, click here.

Invoices / Credits

Click on 'My Account’ and under 'Invoices' Header select either 'Search Historical or 'Search Open’ and enter your invoice number. Clicking on the invoice will bring up the Summary page. From here you can click on the printer icon to print the original Talley invoice. You can also click on the ‘Payments’ tab to see any payments that have been applied to this invoice. If you wish to view all of your invoices instead of searching for it, you can do this by clicking on 'Historical'.

You need an online account to access this information. Once you log in, go to 'MY ACCOUNT', under the 'Invoices Header' click on 'Historical'. Once you locate your invoice number, click on it and you will see the Summary Tab and Payments Tab.

You need an online account to access this information. Once you log in, go to 'MY ACCOUNT', under the 'Invoices Header' click on 'Open'. If you click on the Excel Icon on the upper right side of the screen you can download a copy to your computer.

At this time we are unable to except invoice payments online. You can call our credit department at 800.949.7079 to make your payment.