Terms & Conditions

The terms and conditions below apply for reservations made by an
individual, private person unless a special agreement has been made. Separate
rules apply for group reservations over 10 persons. The hotel reserves a right
to apply special terms and conditions that differ from these in case of public
holidays, special events, seasonality or additional services require so.

1. BOOKING AND CONFIRMATION

When reserving a room your name, address, arrival- and departure time and
method of payment are required.

A room reservation is binding once it has been confirmed verbally or in
writing and you have received a reservation confirmation number. The hotel is
entitled to apply different kinds of rules such as reservation fee or credit
card guarantee in order to secure the reservation.

2. ARRIVAL AND DEPARTURE

The hotel room is at your disposal from 3:00 pm on the day of arrival. On
your departure day the room must be vacated by 11:00 am. The hotel is entitled
to apply exceptions on check-in and check-out times stated above. For safety
reasons, only checked-in guests are allowed on private premises and the maximum
capacity per room may not be surpassed.

3. GUARANTEED RESERVATION

The hotel accepts credit cards to
guarantee the room reservation. A guaranteed room reservation will be held for
arrival after 4:00 pm without a separate notification.

To guarantee the reservation the hotel will need the following information:
your name, credit card number, address, phone number and email address. The
hotel may acquire your contact details verbally or in writing.

4. CANCELLATION AND NO ARRIVAL

To cancel your reservation you must call the hotel direct at (865) 436-7851 and give your name, arrival date and referrence number listed on your reservation. We require a 72 hr (3 day), prior to the arrival date, notice of cancellation

In case you fail to arrive without cancelling your reservation, the hotel
is entitled to charge a cancellation fee equal to the first night's stay including taxes to your credit card.

5. EARLY DEPARTURE

Early departure before the agreed day must be informed to the hotel latest
by 11:00 am on the day of checkout.

Checkouts after 11:00 am will be charged at full rate for that day.

6. PAYMENT

All hotels accept the most common credit/debit cards. The hotel is not
obliged to accept foreign currency, vouchers, cheques or credit/debit cards
unless the hotel has volunteered to do so.

In case the reservation has not been paid in advance it should be settled
upon arrival at the hotel by cash or credit card. When reserving a room the
hotel is entitled to approve and charge international credit cards

7. GUEST BEHAVIOR IN THE HOTEL

We follow good manners and hotel rules at the hotel. In case of breaking
these rules you may be immediately removed from the premises. In such cases you
are still obliged to pay for the accommodation and additional services ordered.
You are not eligible to claim a refund for payments already made.

For safety reasons, only checked-in guests are allowed on private hotel
premises such as hotel rooms and the maximum capacity per room may
not be surpassed.

8. RESPONSIBILITY ON YOUR VALUABLES

In case the items you wish to store are exceptionally valuable you must
notify the hotel before storing. The hotel may refuse to store this kind of
valuables.

The hotel is not responsible for valuables stored in or left unattended in your room.

The hotel is not responsible for damage or disappearance of vehicles kept
in the garage or the hotel’s parking area or valuables inside the vehicle. The
hotel is obliged to clearly express in the garage and at the parking area that
the area is not supervised and the hotel is not responsible for the property
kept in there.

9. GUEST’S RESPONSIBILITY ON DAMAGE

As a guest you are responsible for damage caused on purpose or by accident
by you, your guest or your pet in the hotel room or in hotel premises. This
applies also to the hotel furniture and other equipment, other guests in the
hotel or their property.

The responsibility for caused damage is determined by general principles.

10. RENTING HOTEL ROOMS FOR MINORS

Only a person over the age of 21 is allowed to make a reservation. The
adult making a reservation for a person under the age of 21 will be held
responsible for the minor, whether he or she accommodates with the minor or
not. An underage person travelling alone will need a letter of consent signed
by a guardian. The letter has to include the minor’s name, birthday and dates
of arrival and departure. The name and contact information of a guardian are
also required.