Guest Feedback Platform

Louvre Hotels Group Selects TrustYou’s Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide

The new partnership enables the Louvre Hotels Group, a major player in the global hospitality industry, to optimize quality management and benefit from the award-winning guest feedback platform

Jineng Tamansari Indonesia

TrustYou announces a significant addition to its global portfolio of clients by revealing its new partnership with Louvre Hotels Group. The French hotel group offers a full range of hotels, spanning from 1 star to 5 stars, with powerful brands such as Golden Tulip, Campanile, Kyriad, and Première Classe, but also recently Metropolo, Kyriad Direct, Sarovar, Jin Jiang Inn, and Hôtels & Préférence. TrustYou’s feedback management solution will support the plan of Louvre Hotels Group to answer guest's needs and expectations while ensuring the highest quality.

Louvre Hotels Group will leverage the incoming guest feedback for all of its operating hotels through the TrustYou platform, which allows users to oversee, manage, analyze, and market guest reviews. With sophisticated data analytics, Louvre Hotels Group’s hotels will gather feedback from a multitude of online channels and get an insightful and detailed overview of their performance. Furthermore, the group will utilize the solution to send out personalized guest surveys in order to collect valuable information regarding the guest experience.

“We believe that TrustYou is currently providing the best-in-class solution, offering actionable and goal-oriented approach to our online reputation management project” said Sandrine Gosse, Quality and Customer Service Director of Louvre Hotels Group. “We highly value our guests’ feedback and we want to be able to properly leverage it for their future comfort and satisfaction, which is the reason why we have a dedicated department for Customer Experience.”

TrustYou’s Co-Founder and CEO, Benjamin Jost, emphasizes the company’s excitement of working with Louvre Hotels Group. “It comes as a great success and honor to receive the trust of the Louvre Hotels Group. We look forward to establish a long and fruitful partnership and will elevate the guest experience together on a large scale worldwide. Louvre Hotels Group are set on an impressive, global expansion and we are more than happy to join them on their journey of providing quality services that fit the exact needs and expectations of their guests. In this regard, we are committed to providing Louvre Hotels Group with all the necessary support while onboarding their global portfolio of hotels in a standardized and market-specific way. In 2018, we invested in a dedicated TrustYou support team, which will now be deployed to help every single hotel from the group to achieve its goals, through the proper management of guest feedback.”

About Louvre Hotels Group

Louvre Hotels Group is a major player in the global hospitality industry, with a portfolio that now includes more than 1,500 hotels in 54 countries. It has a full hotel offering, spanning 1 star to 5 stars, with the Louvre Hotels Group’s historic brands (Première Classe, Kyriad, Kyriad Direct, Campanile, Tulip Inn, Golden Tulip, Royal Tulip), the 5 brands of the Sarovar network in India, the French Group Hôtels and Préférence and Chinese brand Metropolo. Louvre Hotels Group is a subsidiary of Jin Jiang International Holdings Co., Ltd, a leading player in the travel and hospitality sector.

About TrustYou

TrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to:

Create unlimited opportunities to listen and respond to guests’ needs.

Understand all reviews across the web and make better business decisions.

Publish hotel reviews on the website and on Google and allow positive feedback to influence bookings.