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When can I sell back my book?

What should I bring to shop in the bookstore?

Bring a copy of your class schedule so that we can select your textbooks.
A current student ID card is required for all textbook rentals done in the store.
A credit card is also required as security for rentals
(cardholder must be present). In-store transactions can
be paid for with cash, check (made out to RSCCD), credit card (cardholder must be present)
or student accounts such as financial aid and scholarships, with your
student ID. Imprinted parent or business
checks can be used along with a current student ID card. Refunds for purchases made
with checks are subject to a two-week waiting period from the date of purchase.

Can I rent textbooks online?

Yes! If your textbook is available as a rental, a price for "new
rental" or "used rental" will appear on the selection screen. Add the
desired item to your cart. You must agree to the rental terms
and submit your student ID number before
you can complete your transaction.

When do rental books have to be returned, and what are the penalty fees?

IntersessionRentals are due
February 6th. Spring rentals must be returned by
June 12th to avoid
penalty fees. Books not returned by 5:00pm on
the deadline date will be charged to the customer at
full retail price.

Can I purchase a digital book?

Why do you show prices from other online retailers?

We now offer comparison
shopping on our website. After you create a course list you will see prices for your
books from the SCC Hawk Bookstore as well as other online retailers.
If you purchase from another retailer, you will be directed to that
retailer's website to complete your transaction.

Can I pick up the books in person?

Yes.
Make sure to choose "In-Store Pickup Next Business Day" as you check out. There is
no extra charge, and you can pick up the books without having to wait in
line. After you receive your second email from
us, bring your order number and a photo ID to the
pickup window. Check current bookstore hours at (714)
628-4735.

When will my order be ready?

Normal turnaround time is a full 24 hours.
We are closed Saturday and Sunday. You will
receive a second email when your order has been completed. Bring
your photo ID and web order confirmation number to the pickup
window.

Can I have the books shipped to me?

Yes - choose "FedEx Home Delivery" during the checkout process.
Shipping is $10.00 for the first item, and $2.00 for each additional item.
You will receive your order in 3-7 days.
Log into your account
on this website to check your order status.

Why am I being charged more than the total on my
order confirmation?

My class is at Santa Ana College. Can I
buy the book from the Hawk Bookstore?

No. Different campuses use different books, so make sure to
purchase your books from the campus where your class is held.
Books for SAC classes can be purchased from their website at:
www.donbookstore.com

Why are my books so expensive?

The Hawk Bookstore sells new and
used textbooks at a price designed to cover the costs of operating the
bookstore and meeting all other required financial obligations. This price
includes all expenses associated with bookstore operations and personnel. We
are 100% nonprofit.

Click on the link below for a
graphic representation of what goes into the cost of your textbooks:

Why can't I sell my book back to the Bookstore?

If we cannot buy back your textbook, it is for one of the following
reasons:

The instructor has requested a different book than was used last semester

The course has been dropped from the curriculum

We already have a full quota of books for the course

The publisher has advised us of a forthcoming new edition

The textbook has gone out of print

The textbook is in poor condition (water damage, etc.)

The course is offered only once a year or every other year

We have not received a request from faculty to provide the book

We cannot buy back tapes, computer software, or workbooks

NOTE: As a courtesy to students, the Bookstore will provide for a used book wholesaler, College Book Co., to
make you an offer on most of the books the Bookstore cannot buy. You will
get the best price for your books during finals week, because our need is
greatest at that time.

What if I want a refund?

Hawk Bookstore Refund Policy
All textbooks must be accompanied by a student ID and a receipt from the Hawk Bookstore.
Refunds are given only at the campus where you bought your books.
Please note: Banks
may take 14-30 days to post debit/credit card refunds to your account.

Spring refunds end February
27th. All textbook sales after the refund deadline
are considered final. No refunds during any finals week.
All refunds are subject to a restocking fee.

Graduation merchandise purchased through the website must be returned for a refund within 2 weeks
of the date you received it.

Packaged or shrink-wrapped textbooks will be refunded for the full amount if unopened.
Damaged or soiled books and opened packages will be refunded at the used
book price (75% of the new price).