Project Overview:
The Client Marketing Solutions (Client) Sales Analytics and Solutions team is responsible for developing and maintaining systems that enable sales to drive customer success for Client's small and medium business advertisers.

Overall Responsibilities:
This role will support and communicate with Sales regarding system issues. This function provides initial response to the user and then investigate the issue. Tickets in low to medium complexity can be resolved at this tier based on troubleshooting documents and initial analysis, while more complex tickets will have to be escalated to Tier2. In addition, this tier will document known issues, run operational reports, manage the queue, prioritization, bucketing of tickets, analyzing dismissal reasons, and monitoring the systems proactively, communicating with users/reps.

Top 3 daily responsibilities:
-Answering support ticket requests and communicate with internal customers daily
-Investigate root-cause of issues and find resolution through data analysis
-Triage and escalate system issues to engineering teams

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