MRA’s series of three, half-day sessions challenges those who interact with customers to move from "business as usual” to high performance, results-oriented customer service that delights clients and improves the bottom line. This series covers essential communication skills, improves presentation across all mediums—telephone, e-mail, and face-to-face—and cultivates creative problem-solving skills that delight customers.

This two-day class will have a strong emphasis on best practice techniques used to audit the American National Standard ISO 9001-2008 version. This class incorporates planning audits, performing audits, and analysis/reporting of audit observations. The material and subsequent test is based upon the accredited certified quality auditor’s examination. This class would be of value to people responsible for managing and coordinating an audit function, newly appointed internal auditors, program leaders, and people responsible for escorting second or third party auditors.

About MRA-The Management AssociationFounded in 1901, MRA-The Management is a not-for-profit employer association that serves more than 4,000 employers throughout the Midwest, covering 800,000+ employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by creating powerful teams and safe, successful workplaces. MRA conducts more than 2,000 learning events each year. Members of MRA also receive access to expert guidance, best practices, professionally facilitated roundtables, essential tools, and dozens of business services in the areas of human resources and training. MRA is headquartered in Waukesha, Wis., and has regional offices in Palatine, Ill.; Moline, Ill.; and Plymouth, Minn. To learn more and to become a member of MRA, visit www.mranet.org.

Feel free to contact me if you have any questions. Thank you in advance for your assistance.