This table&nbsp;shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs.

+

This table&nbsp;shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs. Note that the Single Server template is also used&nbsp;as the template for a&nbsp;Web Server in&nbsp;a dual-tier &lt; 8k&nbsp;agent deployment.

{{note| To allow the DB server for 8k agent installations to access the required number of vCPU on Windows Standard Edition, you must set the '''cpuiid.coresPerSocket''' configuration parameter during VM Setup. For instructions, see the ''Virtualization Guide for Cisco Unified Contact Center Management Portal.''}}

+

&nbsp;<br>For instructions on how to obtain the OVA templates, see [http://docwiki.cisco.com/wiki/Virtualization_for_CCMP_with_UCCE_on_UCS_Hardware#Downloading_OVA_Templates Downloading OVA Templates.]

-

+

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For instructions on how to obtain the OVA templates, see [http://docwiki.cisco.com/wiki/Virtualization_for_CCMP_with_UCCE_on_UCS_Hardware#Downloading_OVA_Templates Downloading OVA Templates.]

#To download a single OVA file, click the '''Download File''' button next to that file. To download multiple OVA files, click the '''Add to Cart''' button next to each file that you want to download, then click on the '''Download Cart''' link. A Download Cart page appears.

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# To download a single OVA file, click the '''Download File''' button next to that file. To download multiple OVA files, click the '''Add to Cart''' button next to each file that you want to download, then click on the '''Download Cart''' link. A Download Cart page appears.

#On the next page, click on either the '''Download Manager''' link (requires Java) or the '''Non Java Download Option''' link. A new browser window appears.

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# On the next page, click on either the '''Download Manager''' link (requires Java) or the '''Non Java Download Option''' link. A new browser window appears.

+

-

:* If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click '''Open''' to save the file to your local machine.

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:* If you selected Non Java Download Option, click the '''Download''' link on the new browser window. Specify the location and save the file to your local machine.

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= VM Performance Requirements =

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:*If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click '''Open''' to save the file to your local machine.

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:*If you selected Non Java Download Option, click the '''Download''' link on the new browser window. Specify the location and save the file to your local machine.

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:* CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.

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= VM Performance Requirements =

-

:* Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.

+

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:* VM snapshots are not supported in production since they have significant impact on system performance.&nbsp;

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:* The&nbsp;SAN must be able to handle the following Unified CCE application disk I/O characteristics.

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:* Enable hyperthreading on all ESXi servers.

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{| class="wikitable"

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:*CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.

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|-

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:*Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.

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! rowspan = "2" | CCMP Component

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:*VM snapshots are not supported in production since they have significant impact on system performance.&nbsp;

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! colspan = "3" | IOPS

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:*The&nbsp;SAN must be able to handle the following Unified CCE application disk I/O characteristics.

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! colspan = "3" | Disk Read KBytes / sec

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:*Enable hyperthreading on all ESXi servers.

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! colspan = "3" | Disk Write KBytes / sec

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! rowspan = "2" | Operating Conditions

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{| class="wikitable FCK__ShowTableBorders"

|-

|-

-

|'''Peak'''

+

! rowspan="2" | CCMP Component

-

|'''Avg.'''

+

! colspan="3" | IOPS

-

|'''95th Pct.'''

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! colspan="3" | Disk Read KBytes / sec

-

|'''Peak'''

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! colspan="3" | Disk Write KBytes / sec

-

|'''Avg.'''

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! rowspan="2" | Operating Conditions

-

|'''95th Pct.'''

+

-

|'''Peak'''

+

-

|'''Avg.'''

+

-

|'''95th Pct.'''

+

-

+

|-

|-

-

| CCMP (DB)

+

| '''Peak'''

-

| 502

+

| '''Avg.'''

-

| 158

+

| '''95th Pct.'''

-

| n/a

+

| '''Peak'''

-

| n/a

+

| '''Avg.'''

-

| n/a

+

| '''95th Pct.'''

-

| n/a

+

| '''Peak'''

-

| n/a

+

| '''Avg.'''

-

| n/a

+

| '''95th Pct.'''

-

| n/a

+

|-

+

| CCMP (DB)

+

| 502

+

| 158

+

| n/a

+

| n/a

+

| n/a

+

| n/a

+

| n/a

+

| n/a

+

| n/a

| 8000 agents;175 concurrent users per web server

| 8000 agents;175 concurrent users per web server

-

|-

|-

-

| CCMP (Web)

+

| CCMP (Web)

-

| 1723

+

| 1723

-

| 802

+

| 802

-

| n/a

+

| n/a

-

| n/a

+

| n/a

-

| n/a

+

| n/a

-

| n/a

+

| n/a

-

| n/a

+

| n/a

-

| n/a

+

| n/a

-

| n/a

+

| n/a

| 8000 agents;175 concurrent users per web server

| 8000 agents;175 concurrent users per web server

|}

|}

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= Upgrading or Migrating Unified CCMP For Use in a UCCE Virtualized Environment =

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= Migrating Unified CCMP For Use in a UCCE Virtualized Environment =

-

This section details how to upgrade or migrate Unified CCMP so it can operate in a UCCE virtualized environment.

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This section details how to migrate Unified CCMP so it can operate in a UCCE virtualized environment. Note that this assumes that the same version of CCMP exists on the pre and post virtualization environments.

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== Backup the Existing Unified CCMP ==

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== Backup the Existing Unified CCMP ==

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=== Unified CCMP Database Server(s) ===

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=== Unified CCMP Database Server(s) ===

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On the existing Unified CCMP Database Server(s), perform the following:

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On the existing Unified CCMP Database Server(s), perform the following:

'''Note: The steps in this section are not required for Unified CCMP 9.x'''

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# On the new Unified CCMP Web Server(s), configure the Reporting Services as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide].

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On the new Unified CCMP Web Server(s), perform the following:

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# On the appropriate Unified CCMP, install or upgrade the components as described in the [http://www.cisco.com/en/US/products/ps7076/prod_installation_guides_list.html Cisco Unified CCMP Installation Guide] or Upgrade Guide.

CCMP Component Capacities and VM Configuration Requirements

This table shows the supported CCMP components, their capacities, and the VM computing resource requirements. You must use the OVA virtual machine templates to create the Unified CCE component VMs. Note that the Single Server template is also used as the template for a Web Server in a dual-tier < 8k agent deployment.

Downloading OVA Templates

To download a single OVA file, click the Download File button next to that file. To download multiple OVA files, click the Add to Cart button next to each file that you want to download, then click on the Download Cart link. A Download Cart page appears.

On the next page, click on either the Download Manager link (requires Java) or the Non Java Download Option link. A new browser window appears.

If you selected Download Manager, a Select Location dialog box appears. Specify the location where you want to save the file, and click Open to save the file to your local machine.

If you selected Non Java Download Option, click the Download link on the new browser window. Specify the location and save the file to your local machine.

VM Performance Requirements

CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM.

Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs.

VM snapshots are not supported in production since they have significant impact on system performance.

The SAN must be able to handle the following Unified CCE application disk I/O characteristics.

Enable hyperthreading on all ESXi servers.

CCMP Component

IOPS

Disk Read KBytes / sec

Disk Write KBytes / sec

Operating Conditions

Peak

Avg.

95th Pct.

Peak

Avg.

95th Pct.

Peak

Avg.

95th Pct.

CCMP (DB)

502

158

n/a

n/a

n/a

n/a

n/a

n/a

n/a

8000 agents;175 concurrent users per web server

CCMP (Web)

1723

802

n/a

n/a

n/a

n/a

n/a

n/a

n/a

8000 agents;175 concurrent users per web server

Migrating Unified CCMP For Use in a UCCE Virtualized Environment

This section details how to migrate Unified CCMP so it can operate in a UCCE virtualized environment. Note that this assumes that the same version of CCMP exists on the pre and post virtualization environments.

Backup the Existing Unified CCMP

Unified CCMP Database Server(s)

On the existing Unified CCMP Database Server(s), perform the following: