Delivery & Shipping Policy

Delivery

Hooray - we deliver to the UK and internationally! Please note our offices are closed for the week commencing 23 July 2018. All orders will now be shipped on Monday 30 Jul 2018. Thank you for your patience and understanding!

Please note that for our European and US customers, we offer a tracked and signed service as we have found this to be the most efficient way of shipping and provides you with greater comfort and peace of mind. To improve the service, we should be grateful if you would provide your contact number in case the courier needs to coordinate the delivery with you.

For our customers in the rest of the world, we offer you two options for delivery of your parcel which you choose at checkout unless you qualify for FREE DELIVERY (see paragraph below for further details). The first delivery option is for your parcel to be tracked with signature required upon delivery. This option is more costly but provides you with greater peace of mind. The second delivery option is for your parcel to not be tracked and no signature is required upon delivery. Whilst we will obtain proof of posting, parcel(s) which are sent untracked and do not require a signature at delivery are entirely at the customer's own risk and we will not be responsible for, nor refund any lost deliveries. However please also note that, to date and to our knowledge, all orders that have shipped by us across the world untracked and unsigned for have arrived safely.

If your parcel requires a signature and you are out when attempts are made to deliver your parcel, the delivery company will leave a card with a contact number for you to arrange a new delivery date. To improve the service, however, we should be grateful if you would provide your contact number in case the courier needs to coordinate the delivery with you.

If you qualify for FREE DELIVERY

All orders that qualify for FREE DELIVERY will be sent in the UK by Second Class (tracked and signature required upon delivery) and will be sent outside of the UK by International Standard (untracked and signature not required). Whilst we will obtain proof of posting, parcel(s) which are sent untracked and do not require a signature at delivery are entirely at the customer's own risk and we will not be responsible for, nor refund any lost deliveries.

Special Delivery Request

If you have a special request for delivery please contact us at customer@iadorelittlefeet.com and we will do our best to accommodate your delivery requirements.

VAT

Prices stated on the website for each item comprise all prevailing taxes that are applicable in the UK at the time of making the payment.

Taxes/Customs Fees/Import Duties

Goods sent outside the EU may be subject to customs charges and fees which the purchaser will be required to pay prior to the parcel being released. The customs authorities in the country of destination determine whether charges are due on imported goods and this depends on the origin of the goods being purchased and the classification of the goods in accordance with the system adopted and used by the country of destination. The thresholds applicable will vary from country to country. Any potential additional costs will be the purchaser's responsibility and NOT the responsibility of I Adore Little Feet Limited. I Adore Little Feet Limited cannot advise as to what charges may be levied, however the relevant foreign embassy or the customs administration of the destination country should be able to assist on any customs related queries that you may have. I Adore Little Feet Limited cannot be held accountable for any delays in Customs clearance of your parcel.