You asked me to review your services, so here we go... Still waiting to be refunded on two pairs of glasses. One pair broke and the replacements were delayed and were never received. A second replacement (for a pair that were too small - no fault on Smartbuy) never turned up. Still waiting for my refund from the advisor. In all, you never really know when you are going to get your product. They offer you a 5% discount when they are delayed and the email automated service is pretty pointless. I eventually went to the manufacturer and they sent me a pair of glasses (at the same price as Smartbuy) within two days. In a word - unreliable... Sorry, but you wanted it.