Archive for June, 2016

Clare Cotrell from AXELOS, and Roy Atkinson, from HDI, report on the success from my two webcasts on “Better Together: ITIL and the HDI Support Center Standard

From Clare Cottrell, AXELOS:

“Thank you again for your work on this. Looks like the event had a great engagement and a 45% conversion rate from registration to live attendance from our end – which is excellent! The event is still available to watch on demand and the link has been sent to all those that did not attend.

Here are my stats from the first event.

Registrants: 285

Attendees: 128

Conversion rate: 45%

67 downloads of the HDI whitepaper from the ON24 console.

80% said they were likely or very likely to recommend the session to a friend or colleague.

On a side note, we had printed copies of the whitepaper at SITS 16 (Service Desk & IT Support show) in London today and they were very popular and delegates were very interested in the topic.

From Roy Atkinson, and second session, broadcast to the USA:

“We had great success on our session. We also had

285 pre-registered (same number!)

175 attend live

A 61.4% conversion rate.

The session is rated 4.5/5. There have already been ~30 on-demand views.

Can ITIL and the HDI Support Center Standard jointly advance you to support centre superiority? AXELOS and HDI recently released a joint white paper which says yes. It also tells you why the two frameworks are better together. You can register to read the full white paper on AXELOS.com.

To complement our white paper, we are presenting a free webinar with its author, HDI Faculty member Paul Dooley, who will present highlights and key points. Join us to learn more about how ITIL and the HDI Support Center Standard can help your support centre rise to meet the challenges of an increasingly global, less platform-centric technology landscape.