JOB SUMMARY: The Resident Services Coordinator is responsible for promoting programs and efforts that enhance our residents’ quality of life and that help build a healthy community. S/he works to enhance the ability of residents to uphold their lease obligations, such as paying rent on time, taking proper care of the unit, and ensuring quiet enjoyment of the property for all residents and surrounding neighbors. S/he ensures the provision of program support and/or intervention for individuals and families through the coordination of community resources. S/he provides case management to ensure participants access supportive services. Reports to Resident Services Program Director.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Liaison between residents and property management company; supports in the planning, co-facilitates, and participates in monthly Property Management meetings.

Assesses the needs of residents (families, youth, and elderly) at intake and prepares comprehensive service plans for engagement, referral and follow-up.

Provides case management ensuring that all participants receive consistent, ongoing services through making referrals to appropriate programs and agencies.

Utilizing the intake assessment, develops collaboratively with the resident a service plan that incorporates working with other IBA programs, Property management, and other external resources.

Works closely with other collaterals to support case management services as required by the participant.

Meets monthly or as needed with the property management team and reports on progress with residents who have been referred.

Meets with new residents, typically within the first month of move-in for orientation to programs, services and to the neighborhood.

Develops, plans and coordinates educational, health services and recreational programs, services, trainings, and activities, that enable and empower residents to live successfully in a cooperative community environment.

Provides advocacy, translation and interpreting services to residents, as needed.

Works in collaboration with IBA programs and other community providers, to coordinate services and promote continuity of services.

Maintains a consortium of providers that can bring services to residents.

Prepares newsletter and calendar to inform residents of on-going and special in-house activities as well as to encourage their participation.

Conducts outreach to and builds trusting relationship with residents and community stakeholders.

Supports families impacted by violence and trauma. Maximizes the potential of family advocacy by contributing to advocacy strategies.

PROGRAM STRATEGY

In collaboration with the Director of Resident Services Programs and the Senior Program Director, develops work plan, objectives and targets for the program based on Program’s outcomes and IBA’s mission and overall strategy.

Collaborates with other programs as required to grow and develop the Resident Services program.

EXTERNAL COMMUNICATION

Attends trainings, forums, and conferences for professional growth.

Fosters partnerships and relationships with other community-based organizations, police, parents, and businesses among others to enhance the family wellness and safety.

Aligns program partnerships to ensure that IBA has a consistent strong network.

Good moral character, mature judgment and a strong sense of responsibility and dedication.

Highly positive and enthusiastic style; capable of motivating others.

Outstanding project management skills, with the ability to drive complex, multi-faceted projects forward to deliver results on time; advanced problem-solving and decision-making skills and the ability to multi-task and handle a high pressure environment with timeline pressures.