Troubleshoot - UA Heart Rate

Connect UA Heart Rate to the Record App

1. Press the "UA Sync" icon located in the top right-hand corner of your dashboard page. From here, select the UA Heart Rate device from the Connect Device list. Press "Connect" at the bottom to get started.2. Touch the two contacts on the back of the UA Heart Rate puck to turn it on and place it into discovery mode. You should see the UA Logo slowly blink blue on the heart rate monitor. 3. If the app says "Could Not Connect," please select "Set up a new UA Heart Rate" > tap "Continue." This will forget the old pairing and try to establish a new connection with the UA Heart Rate.4. If you still cannot connect your UA Heart Rate to Record, please try removing the battery from the HR pod and re-inserting it. This will reset the HR monitor. After doing so, please re-attempt connection by following the instructions in step 1.5. Once a connection has been established, you're ready to begin a workout with UA Heart Rate!

Connect UA Heart Rate to UA Band

To workout with UA Heart Rate and UA Band, simply put the UA Heart Rate monitor on, close the Record app on your phone, and start a workout on the UA Band. The UA Band will automatically connect to your UA Heart Rate (this could take several seconds) and you're good to go!

Once the UA Heart Rate is connected to the band, the light on the heart rate monitor will turn OFF (to preserve the battery), but the UA Band heart rate zone light will turn on.