Operations

HALLOW-SCARE! Uber Customer Reports HellishTwo-Hour Ride

An Uber passenger in Los Angeles says her driver recently took her on a frightening ride that was nearly 20 miles out of the way to a dark, abandoned parking lot before bringing her home. And when the woman told Uber's customer service about the harrowing incident, she claims they glossed over the fact that she was kidnapped and only apologized for the “inefficient route.”