“By combining a range of case studies and stories across industries, including many from his own personal experience, with detailed, clear explanations of what Process Behavior Charts are and why they're so effective for managing data, Mark Graban has written a readable, informative book to guide any leader who wants to help an organization achieve true and lasting success. Improvement has been made easier thanks to his work.”

Recently, they invited me to be a guest for their webcast series, where Marilyn Gorman asked me questions about my book and the Process Behavior Chart methodology. It was a challenge to talk about this visual method without slides and charts, so I did my best to create air charts with finger gestures :-)

In the link below, you can you can read a good summary (or the full transcript). You can also read or share it on Medium.

“Mark believes that it's important for companies of all sizes — from startups to big corporations — to take a step back and evaluate how they look at metrics. It can be easy for a company to look at the numbers and react to every uptick, downturn or minor change — something Mark likes to call the “noise” in a metric. But he thinks it's important for companies and individuals to determine whether or not that noise is a meaningful signal or just a standard fluctuation around an average that doesn't need to be addressed.”