Man-hour

The maintenance and support programs that are based on the time-charge logic, offer the customer the flexibility to use Netfon’s supporting services for the time-period that these are needed without any additional charge. The characteristics that defined the hourly cost are the level of complexity of the problem and the qualifications of the technician that is needed to resolve it, the way of supporting the service (remotely or on site) and the day and time of the support.