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Domain transfer

I cannot get hold of anyone at support@yola.com. This is extremely frustrating. The payment for the domain transfer was already done on the 12th of February 2013. I never received an authorisation code of any kind.

Could you confirm that you are referring to the transfer request of the domain europe4africa.com?

I have reviewed your previous correspondence with Yola Support and I am unable to find any recent requests from your email address. You mention that you are not able to get hold of anyone at support@yola.com, do you receive an delivery failure notification when you try?

I have reviewed your transfer request, and I can confirm that the authorization email was sent by our domain registration partner OpenSRS/Tucows on the 12 Feb 2013 to s.scheffler@telkomsa.net. The email is valid for 5 days, after which it times out.

Unfortunately the instructions on the email were not completed, and as a result the transfer timed out.

Could you let us know if you have access to s.scheffler@telkomsa.net? If not, we would ask you to change the admin contact of your domain at your registrar, and once this is done we will be able to resend the authorization email for you.

I have resent the authorization email to s.scheffler@telkomsa.net. You can expect to receive it from our domain registration partner OpenSRS/Tucows, so please let us know if you don't receive it within 24 hours (and be sure to check the Spam folder).

s.scheffler@telkomsa.net confirmed the authorisation email and I received an email from Yola that the domain transfer was successful. I checked my website and the revamped one was live, but when I checked this morning again my old one appeared. Did something go wrong or is this normal?

Could it be that the English version of your site was created in your account ronchan@web.de (the site that you have just deleted?). If this is possible, I can reinstate your deleted site so that we can see if it is the one that you want to use.

Once we have located your site, we can always transfer your domain or your site from one account to another so that the different versions of your sites are housed in different accounts.

When your domain europe4africa.com was hosted with your other registrar and pointed to Yola, was it pointed to the same site that it is published to now?

If it was pointed to a different site, I wonder if the domain's new DNS is still taking some time to propagate across the internet. I have attached a screenshot of the site that I can see. Is this your new or old version?

If the DNS is still propagating it should be completed within 24 hours and then your new site would be the only one available online. You can also try clearing your cache to speed up the process.

Thanks for coming back to me with this information. If you are seeing your old site on your other computer, then it is definitely down to the propagation of your domain's DNS. You should try clearing your browser's cache on this computer. If you are still unable to see the new version of your site on this computer after 24 hours please let us know.

There are a few points to note:
- If you are using an existing email service where you are downloading your mail to your computer, you will need to change settings on your email program as well as on your domain in order to receive your mail. Because your mail is downloaded to your computer, you will not lose any previous emails or contact information.
- If you are using a webmail service where you are logging into a website to view your mail, you will be able to add the MX Record they require to your DNS settings once the domain has been transferred. For information on accessing your DNS settings: Managing the domain you bought from Yola.