Noticeboard

Flu Vaccination 2017/2018

Flu vaccination appointments are now available – please contact the surgery to book.

For further information, please see the ‘Flu’ page.

GP Changes

Dr Andy Valentine has left the practice, his patients have been registered with Dr Elizabeth Small or to our new GP, Dr Steve Begeti.

Dr Orlagh Bradley’s patients have been registered to Dr Lucy Minden, who joined us in October.

Dr Christine Brown has left the practice, her patients will be registered with Dr Elizabeth Small.

Dr Elizabeth Small is currently on maternity leave, her patients are being taken care of by Dr Rana Nafousi.

Dr Eleri Shellens and Dr Kathryn Brown are both back from maternity leave.

Patients are able to book to see any of the practice GP’s as usual.

Contact the Practice via the Internet

You can now contact us via the Web to:

- book appointments

- order prescriptions

- see test results and some other parts of your medical record

- let us know about address changes

Click on the EMIS Access link for more information on this time-saving new service!

Out of HoursOur phone lines are closed between 6.30pm and 8.00am weekdays, Saturdays Sundays and Bank Holidays. If you need a doctor urgently when we are closed, please call 111. Calls to 111 are free.

Home VisitsIf you are too frail or sick to attend surgery, please contact Reception before 10.30am if possible. If you explain to Reception exactly what is wrong, it will help the doctor see the most urgent cases first.

Please see below for frequently asked questions, or feel free to contact us at Leys.PPG@nhs.net for more information.

Frequently Asked Questions

What is the Patient Participation Group?

This will be a small group of patients who have agreed that the practice may ask them some questions from time to time, such as what they think about the quality of the service the practice provides. This PPG will also help decide the topics that are asked about in the practice’s Patient Surveys.

How much time would I need to give?

The practice will usually contact the members of the PPG via email, but we also post information around the practice and, where possible, via the Leys News paper. Questions will be kept short and “to-the-point,” so it should only take a few minutes of your time on each occasion. We are not likely to contact you more than five times per year.

Who is needed?

We would like to recruit the PPG from as broad a range of backgrounds as possible. This is so we get a group that truly reflects the variety of patients at the practice. For example, we need young people, workers, retirees, people with a variety of disabilities or long-term health problems, those from diverse ethnic backgrounds, patients who use the surgery regularly and those who don’t, as well as the housebound etc.

How do I join?

If you are interested in joining the practice's Patient Participation Group, all you need to do is click here to fill out a short form and return it to the practice. This does not commit you to anything other than receiving PPG communications, either now or in the future, and you can opt out of the PPG at any time if you so wish..

Please click on the link above to become a member of our PPG and give us your views.

What happens next?

Once we have your details, we will include you when we next contact the members of the PPG.

We very much look forward to hearing from you !

Please note that medical information should not be sent via email.

What if I sign up and then change my mind about being in the PPG?

We'll be sorry to lose you, of course, but opting out of the PPG is very straight forward. Just email Leys.PPG@nhs.net with "PPG no thanks" in the subject line or drop a note into reception.

Important Changes at The Leys Health Centre

Starting on Wednesday 4th February 2015

Dear PPG Member

As a result of patient feedback and consultation, we are changing our appointment system in order to try and improve the overall patient experience.

The Leys Health Centre has been listening to its patients.

In the 2013 Patient Survey patients expressed their dissatisfaction with the current arrangements.

In the 2014 Patient Survey, more detailed questions were asked in order to understand patients’ views more fully. A full plan was then developed based on these results.

A face-to-face meeting was held with the PPG on 21st October this year in order to review the plans.

A further meeting was held on 25th October 2014, which was open to all patients, in order to announce the changes.

At both meetings patients raised a number of queries. The practice was able to show that all concerns were covered in the plan

Those who attended voted for the proposed changes to go ahead

Benefits to patients include:

More routine bookable appointments (including early morning)

Patients with medically urgent needs will be prioritised.

Medically urgent (GP and Specialist Nurse) appointments will be spread throughout the day

No need to queue in the rain, cold or heat for long periods.

All appointments will be at a set time, so no need to turn up and wait.

Patients should continue to book routine appointments with their GP, nurse etc. as they usually do.

If patients have a medically urgent condition, and they need an appointment, they should telephone the practice on the day, preferably before 11am.

Patients will be asked to provide some basic information about their medical condition when they call to request an appointment.

The doctor will contact the patient by telephone and assess their condition. If it is medically urgent, they will be offered a same-day appointment.

What Next?

If you are happy with the proposed changes to the appointment system at The Ley Health Centre then you do not need to do anything. However, if you have any comments or concerns, then please send an email to Fiona Lodge at leys.ppg@nhs.net. or send/bring a letter to the practice by 2nd January 2015, marked Fiona Lodge PPG, explaining your concerns.

As promised, we are now publishing the results of the recent Patient Survey with a suggested plan of action, based on the results, for you to consider.

Survey Method

Just under 3000 patients were sent a text or email with a link to the practice website, inviting them to take part. As patients over 55 were not well represented among mobile phones / email users, a random group of 350 patients were sent surveys by post. In addition, surveys were distributed to patients during Open Surgery sessions as well as being made available at the reception desk.

Who responded?

304 responses were received before the closing date. This represents a 71% increase on 2012-2013.

Responders were aged from 16 to over 85. More than half were women. Most were British and English speaking (which reflects the practice overall). The majority (66%) used the health centre between 2 and ten times a year

What did you tell us?

Please read on for the key results and messages from the survey and our proposals for action on these points. If you would like to look at the detailed survey results, these are available on the practice website. www.theleyshealthcentre.co.uk (and click on ‘survey results’ on the right of the page, then Patient Survey 2013/14).

Many thanks to all who took the time to give their views.

Patient Access

Access to healthcare in general

·Nearly three-quarters of respondents felt that access to healthcare services at the health centre was acceptable.

·74% fed back that they had not experienced difficulty obtaining a home visit and 68% felt that visits between12.30 and 3.30pm were not a problem.

Access to GPs –urgent appointments

·55% of those who responded disliked having to wait outside the practice for Open Surgery to start. However, a clear majority believed that they would not be seen the same day if they didn’t queue early or felt that they couldn’t easily get to see a GP any other way.

·A number of strong views were expressed both for and against the current Open Surgery system.

·Overall, 55% of patients agreed that the practice should develop an alternative to Open Surgery. 15% neither agreed nor disagreed. 17% disagreed.

ACTION: Review current Open Surgery arrangements and develop an alternative that would:

a) Ensure patients who require urgent medical attention continue to be seen the same day

b) Remove the need for patients to queue and wait during Open Surgery

(Any changes would be advertised widely in advance and monitored closely by the practice to ensure things ran smoothly. Patients’ views would be surveyed again after any changes were implemented. The new system could be changed again if it did not meet the needs of patients.)

Access to GPs – routine appointments

·Over half of those who responded to the survey wanted easier access to their own doctor or any other practice GP.

·Over three-quarters of patients felt that routine medical matters could be dealt with by a practice nurse or health care assistant. Of the 22% who had seen a minor illness nurse over the last year, the same percentage indicated that they were happy with their experience.

ACTION: As part of the review of Open Surgery arrangements, to explore ways of creating greater access to patients’ own GPs or other GPs at the practice.

Appointments outside ‘normal’ working hours

·67% felt that the range of available appointments was ‘reasonable’ or ‘just about right’

·However, if further access was available, a clear majority (74%) wanted additional GP appointments. There was a fairly even spread as to when patients would like these appointments to be, but with a slight preference for late appointments between 6-8pm on weekdays.

·Additional appointments with practice nurses was a clear second choice with preferred times echoing those requested for doctors.

ACTION: As part of the review of Open Surgery arrangements, to try to provide a wider range of bookable appointment times.

Access to Podiatrists

·Over a quarter of patients felt that access to podiatry services posed a problem for them or someone they know.

ACTION: While The Leys Health Centre does not have any direct influence over the provision of podiatry services at the practice, your comments will be passed to the manager of the podiatry service.

Practice Facilities

·Improved privacy arrangements in reception and an improved phone system were the top preferences.

ACTION: If funding becomes available, improving privacy arrangements and/or upgrading the telephone system will be prioritised.

Health Education

·65% stated that they would not want to attend a talk on health-related topics, but of the 23% who would attend such a talk, weight loss received the most votes.

ACTION:The practice will arrange a talk on at least one of the most popular topics during the coming year.

Additional Comments

Many patients took the time and trouble to provide additional comments. Thank you for all the positive and constructive views expressed. Please be assured that all comments have been read and will feed into any review process or be dealt with as necessary.

Due to the anonymous nature of the survey, where specific issues have been raised,

we cannot contact the parties involved. However, we would encourage anyone who has expressed particular concerns, to contact me directly.

Parking

For those of you who added comments about the lack of parking at the surgery, we are happy to say that, with the help of Val Smith (City Councillor), there is good progress which we believe will result in improved parking facilities.

Thank you from the Practice

The help of the PPG and the patients who answered the survey has enabled the Practice to think more about the service that we provide and what we need to improve. Thank you all for your time.

What next?

Please take a few minutes to consider the results of the survey and the actions that the practice is offering to take in response to the wishes expressed in the patient survey. If you would like to comment please feel free to do so, preferably by email to Leys.ppg@nhs.netor by post/hand to the surgery (marked for the attention of Mrs Fiona Lodge)

If you don’t have any comments, you need not reply and we will assume that you are happy with the survey results and the practice’s proposed actions.

However, it would be really good to have some positive confirmation that we are on the right track and that you would like us to go ahead as described above. To do this you could just send a one-line email with “Go ahead” in the subject line addressed to Leys.ppg@nhs.netor post/hand in a sealed envelope with the same wording on the back (marked for the attention of Mrs Fiona Lodge).

On 16th October 2013 the first face-to-face meeting of the PPG was held. This was to develop the PPG and also to establish the main themes for the 2014 Patient Survey.

In order to invite patients to attend the meeting:

The surgery was decorated with posters advertising the PPG meeting and inviting all patients to come and give their views.

Existing PPG members were either sent an email, text or contacted by telephone.

Details of the meeting were also posted on the practice website.

Topics Chosen

The views of those who attended the meeting were collected. We can now announce that the PPG members who attended the meeting voted for the following main topics for this year’s Patient Survey.

Building

Parking

Access to Doctors and Nurses etc

While parking was voted for again this year, we would like to exclude this topic from the 2014 Patient Survey, as we have an ongoing and very positive dialogue with both the Landlord andthe local Council regarding a possible solution and funding for the current parking issues.

What Next?

If you are happy with the topics voted for, then you need not do anything. However, if you have any comments or concerns, then please contact us by writing to me at the practice or emailing leys.ppg@nhs.net by 11th February, 2014

The Patient Survey will go out by the end of February 2014. We will contact a random selection of patients to ask them to take part. It will also be available on-line (via the practice website) and in the waiting areas at the practice.

Susan Renn

Practice Manager

The Leys Health Centre

Oxfordshire Clinical Commissioning Group almost always has consultations and public involvement activities on-going. Consultations ongoing as at July 2015 include:

Sign up to Talking Health to find out about these and any other consultations and activities that are ongoing at the moment, so you will have the chance to have your say and to be involved.

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