Make sure you are using the Bose power supply that shipped with your speaker. While the speaker can be physically connected to other USB power chargers, the Bose power supply is recommended for best results

If you are using a surge protector, try plugging directly into a working wall outlet

Connect the system to AC power. If the system is disconnected from AC power and unused for 14 days or more, the system enters a protection mode to preserve battery power. This is typically the case with brand new systems just being removed from the box. It is then necessary to connect the unit to AC power to reactivate the system

The battery may not be sufficiently charged. The battery must have some charge in order for it to power up the system

Have the same problem. I fear the Battery is shot. Factory reset isn't working and leaving it to charge with the proper AC Adapter does nothing but aggravate. No indication that it's charging and I have ensured the charger and cables work fine. I've even tested a few other known adapters and nothing.

No, that is just what it says on the Bose website. Completely useless. It is putting itself in protection mode. You hold the mute button/ 3 dots for 10 to 12 seconds on it should turn on if it doesn't try pressing the power button while holding down the 3 dots button. Thank you to Cameron Marquez for this answer.

This worked immediately for me. I have the original soundlink color (not the soundlink color II...so it does not have that three dots button)

The battery drained completely while it was in use and when I got the cable to charge it, none of the indicator lights came on. It acted as if it was completely dead. But when I plugged it into my computer, the Bose updater tool could see it and read the firmware (which was up to date) so there had to be some life left in there. However, even after trying to charge it for several hours, using the supplied bose cable and wall charger in a known working wall outlet, I still wasn't getting any lights to indicate it was even attempting to charge and still would not power up.

Immediately after plugging it back in after putting it in this shipping mode, the yellow battery light started flashing to indicate it was charging!

THANK YOU! Would be nice if Bose had this on the product troubleshooting page. Especially if it's a known issue.

"We had identified an issue with the original software which may have caused the issue you are experiencing with the charging and power on.

If you update the system with the latest software version, you should then be able to power on the speaker without issue. For details and instructions on how to perform that update, visit the link below:

It did. I had to install the update tool on my surface and reconnect the speaker via micro usb a Couple of times before it saw it, but once it did, it offered the update right away, which took about 3 minutes and then I was able to power it on and it gave me the proper indicator lights....no issues since.

I’ve been on the phone with Bose Tech support numerous times for this problem. This update only works for a short period of time and the problem comes back. They’ve had me reset the unit over and over. But it will never charge when this defect happens, you’ll know because the charge light won’t blink and unit won’t turn on. Bose promised me 3 months ago to replace my unit and every time I call they say it’s shipping in a few days. Obviously, many others are having the same problem. Obviously, Bose is not the quality it used to be. The unit seems great until it constantly is not working. THE FIX: Just don’t ever buy Bose again; there are plenty of better electronics companies and products. MY Bose color sound link is now a great paper weight, HEY HEY Bose makes the best paper weights.

I had the same problem and was getting really frustrated after it not charging or turning on, turns out I was using a generic USB cable and needed the Bose USB charging cable. It's charging/working fine now.

So nothing worked for me, holding the power button , play/pause button etc. So, I connected the speaker to the laptop and updated the driver, while the driver was updating the light started to blink. What a relief, I thought it had become a brick.

i had the same turning on issue , until when i install the new firmware which has done well, but after some days the problem occurred so i then plug it to my system to do the update which was fine and it started working again, but now the speakers has stop working, i cant power it on. i’ve done several updates, i did the A”D”V AND ARROW UP + ARROW DOWN to see if i can get options for the previous version with no prevail. but the system is showing that my BOSE COLOR SOUNDLINK IS UP TO DATE, and i did the shipping mode too am still it waiting for an HOUR to see if my speaker will come up after this shipping mode method.

Thanks BOSE nice work i enjoy that speaker hoping it will come back to life again, cos is a good product i love.

I have same issue that the SoundLink Power can’t On. But it can charging, the yellow blinking light and green light are On when charging. I have already done play/ pause button holding method. But device can’t On. I have updated the driver to the new updation using laptop. I have noticed only blinking the charging light. But the device in the same position also. Its not working my device. Power button not working untill now. Can anyone help me to get fix my device.