NOTE: There is currently a 6 month turnaround for work. A rush option completes the work within 2 weeks at double the cost of the repair/customization. General costs at www.nibs.com/PriceList.htm

Please note: All repairs will be subject to a $30.00 assessment and evaluation fee. This also applies to all customizations of pens and nibs not purchased from us within the past six months. Unless sending pens for trade, please do NOT include original packaging and presentation boxes, as we cannot guarantee their safe return.

If you are sending more than four (4) pens for repair please email service@nibs.com with the number of pens you would like to send and we will provide further instructions. Packages received without proper notice and documentation may be returned to you without work being completed.

*Please note that we can only do repairs and customizations on solid gold (not steel or gold-plated) nibs. If you are unsure about what kind of nib you have, feel free to call us at 323-655-2641.

We do not have an open shop, so we cannot invite you in. Pens may be dropped off, but only with completed paperwork and a phone call to 323-655-2641.

You may not need to send in your pen; if your pen has been skipping or drying, please vist ourpen maintenance page to see what you may be able to do at home.

If you’re sending your items from outside the U.S., please identify the contents as “For Temporary Import Only.” State that there are no toxic substance inside the package when you fill out the waybill/customs form. We will not accept packages that require us to pay duties and import fees.

Please send all the items you wish to be worked on at the same time. We cannot add items to an order once an invoice has been written up.

When sending in pens and nibs, it is important that you indicate A) what hand you write with, B) the writing pressure you apply to the pen (light, medium, heavy), and C) your ink flow preference (dry, medium, juicy). This helps greatly in setting up your pen.

If you don’t know exactly what’s wrong with your pen or nib, that’s okay. We’re here to figure that out for you. The most important thing we need from you is your contact information, writing sample, and your pen!