Important changes are being made on the Sulmail server this month that will affect all users of that system. Please carefully read the information below. If you have questions, please ask your Expert Partner for assistance.

The Sulmail server software was updated between Christmas and New Year's Day, and we have been preparing for the next step in increasing security of the system. The goal is to implement kerberized logins to the server as quickly as we can. We have been working with Expert Partners and departments to revise the usage of their generic, or departmental, accounts. We are mid-way though that process, and have closed down or revised many accounts. When that process is complete, we will warn you of the pending change that will possibly affect your login ID's and passwords, and the precise date of implementation.

There are some things that every staff person who uses a personal sulmail account needs to do to prepare for this change. First, when we implement kerberized logins, you will see nothing different on your login screen -- it will ask you for a user ID and password. At that point, you will need
to use your SUNet ID and password. Your SUNet ID and your old Sulmail ID should be identical, but you may have been using different passwords for the two accounts. After the change, you will have to use your SUNet password. If you do not remember your SUNet password, contact ITSS Computer
Resource Center at 5-8181 for assistance. Do this BEFORE the changes are made to Sulmail. If you want to change your SUNet password, you can do so at:

Please note: If your SUNet ID and Sulmail ID account names are different, you must contact Jane Adams (jadams@stanford.edu) immediately to revise your Sulmail ID. If these account names are not synchronized, when the sulmail changes occur you will not be able to access your sulmail account.

--submitted by Jane Adams

2. CHANGES IN HOW TO REQUEST SUL/AIR COMPUTING ASSISTANCE

One of the traditional ways of contacting the Systems Office for problem resolution has been to send email to systems@sulmail. Beginning on Tuesday, January 18, that account will no longer exist.

You should continue reporting computing problems to your Expert Partner, as the first step in resolving issues. If your Expert Partner is unable to assist you, they will submit requests to Academic Computing through the campus HelpSU system.

If you are in a public service position and need to report a problem with a kiosk, you can submit these requests yourself directly through HelpSU, at:

Be sure to set your department as "University Libraries", so that it will be routed automatically to us.

If your Expert Partner is away on vacation or leave, they may ask you to submit requests through the HelpSU system. However, we ask that you do not use this unless your EP has directed you to do so, as it is important for them to be informed of all problems within the unit.

In emergencies only, you can contact on-call staff about critical problems that affect the basic operation of your unit by calling 5-9787, and leaving a message with your name, the problem description, and your telephone number. Flag this message as urgent.

Please note that Unicorn-related problems should continue to be reported through your Unicorn liaison.

--submitted by Jane Adams

3. WELCOME TO EVADNE!

Joining us on the Information Center staff recently is Evadne
Williams. Evadne works in the IC as a part-time Binding Specialist for Current Periodicals. She has previously worked at the Law and Cubberley Libraries, and is a very familiar and friendly face at Green where she also continues to work as a portal monitor.

Outside of the library, she is finishing her degree in Accounting at Foothill College, and hopes to start work towards a BA in Accounting later this year. Welcome Evadne, we are lucky to have you working for us!