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WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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Rating: 5/5Great for portable backup

Pros: 500gb on sale for 49.99 and USB 3? No brainer. Carries more on the go then Ill need as far as pics and docs go. It's very thin and small compared to others and the included software is good, but I prefer free software like syncback.

Rating: 1/5DOA

Cons: Arrived DOA.Tried with 3 different computers and ran through WD's troubleshooting recommendations on their website to no avail.RMA'd through WD's site today.

Other Thoughts: I'll update my rating after receiving a new one and evaluating it when it's actually running.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Passport, as this is not the typical experience with the product. We are very sorry to hear that you received a DOA. Western Digital does rigorously test and verify all of our drives, prior to shipping, with burn-in and diagnostic tests. We would like to assure you that what you have experienced is extremely abnormal.Should you require any further assistance with your RMA or replacement device, you may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Rating: 5/5Excellent Purchase

Pros: I find this purchase well worth the money. I love the password requisites to protect my data. You can even change the password whenever you wish. I only use the USB 2.0, but I still find the transfer of data to be excellent. I was skeptical about this purchase beforehand because of a coworkers bad luck, but I am extremely content with mine. Yes, I should have considered buying a larger HDD. I will probably do that in the near future.

Cons: No negative thoughts. I have purchased Western Digital HDDs in the past and they have never left me down.

Rating: 1/5Avoid like Bubonic Plague

Pros: Its a Western Digital, which tends to be my preferred brand. I have a bunch of western digital harddrives.

Cons: WD says use Windows to format. The downloaded WD Acronis disk utility (which I use all the time for backing up my computers) gives errors when I attempt to format this drive. When I attempt to format with Windows 7, I also get errors. Western Digital data lifeguard software shows no SMART errors and drive passes both short and long drive tests with WD software. However, I have absolutely no confidence in this drive because of all the errors when I attempt to format. THIS DRIVE CORRUPTED MY OS. I mean, when I was attempting to format the drive using Windows, the errors generated during the formatting process somehow corrupted Windows 7 on my main system drive! (And no, I did not screw up and format the wrong drive.) This happened on my rock solid computer which I built 1 year ago with all premium components This computer has had absolutely no prior problems. I am no noob either. I have been building computers for over a decade. Avoid this drive like the plague. I hate to say this because I generally prefer Western Digital drives.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Passport, as this is not the typical experience with the product. It is unfortunate that you are having difficulties formatting this unit. Western Digital offers a simple tool to easily format the hard drive, please click on the link below to see our WD Quick Formatter.http://wdc.custhelp.com/app/answers/detail/a_id/3868Please note that trying to format an external hard drive connected to your computer should not affect the file structure of your internal hard drive. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

Rating: 5/5Great Drive!

Pros: This is my 2nd WD 500. We use them for offsite backup. They are handy to move around and have all the capacity I need. I got this one for redundancy so I can trade them week to week.

Cons: None, just don't unplug when the drive is spinning. I had trouble with my other WD 500 once, but chkdsk fixed it. Like all hard drives, there can be problems once and awhile. If your data is important, it's always best to have a couple of sets of backups.

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