Not usually. OnTrac does not fly shipments; they are a ground-based system. Most shipments sent from CA to other states will be a 2-day delivery. However, there are exceptions. Please contact Chris Johnson, Director of Transportation, by phone at 760-533-5580 or via e-mail at [email protected] for more information.

Does CalFlowers' OnTrac program refund shipping costs if the shipment is late?

Yes. However, there is a one-hour grace period for OnTrac. If the shipment is delivered within one hour of the guaranteed delivery time, shipping charges will be retained. If delivered after the one-hour grace period, OnTrac will gladly refund the shipping charges.

Yes. OnTrac has state-of-the-art shipping software with many options covering any sized business. Please contact either Chris Johnson, Director of Transportation, by phone at 760-533-5580 or via e-mail at [email protected] or OnTrac directly for information.

Is it necessary to have a CA Nursery Stock Certificate indicated on the box?

Yes. It is absolutely necessary to have this certification visible on each box. OnTrac reserves the right to hold any shipment for inspection that does not have the proper and / or required certificates.