Terms and conditions
When placing an order on the Forever Florist Bangladesh website, you are agreeing
to the following terms and conditions.

SUBSTITUTION POLICY & DELIVERY TIMES

We reserve the right to take photographic evidence of the recipient or agent of the recipient (without prior warning) receiving the goods as proof of delivery. These will only be used by us and our delivery agents in the event of any delivery disputes.

“All flower types/colours and containers (vases, gift boxes etc) are subject to availability. In the event of unavailability of a certain flower type/colour and/or container the item will be substituted for the closest available to ensure timely delivery” Please note that the value of the substituted order will always be at least of equal value but more commonly of greater value.

While we guarantee the delivery date selected we are unable to guarantee AM or specific delivery time slots. If Morning is selected from the order form we will do our best to deliver in the morning but we cannot guarantee AM or any other time slot during the day and no compensation will be provided for not delivering within the preferred delivery time selected

Cancelling or amending your order
If you wish to change your order, email sales@forever-florist-Bangladesh.com. Please note that any changes to
your order (delivery address, gift message) must be made at least 48 hours prior
to delivery date to ensure that we have time to amend the order prior to preparation
and delivery. Unfortunately we cannot guarantee to accept changes made to your
order after that time therefore please make sure of all the details of your
recipient address before you place your order.

For deliveries for Valentine's Day and Mothers Day, amendments cannot be made,
or orders cancelled once the order has been assigned for preparation (any order
up to 7 days before the date of delivery). We apologise for any inconvenience
caused.

Delivery related problems
Under normal circumstances, we will try to ensure that your order is delivered
to the recipient's address you provide on the date you requested when placing
your order. However, there are times when this is not possible due to problems
with the address information that our customers provide or due to problems our
drivers encounter when attempting to deliver the order.

Please help us to deliver your order successfully by proving the following:
It is very important that you ensure that the recipient address you provide
is accurate and that you give additional instructions to assist our drivers
locate difficult-to-find addresses and we require the following

your contact telephone number
your contact email address
the recipient's contact telephone number
Failure to provide this contact information may result in us not being able
to resolve delivery issues in a timely fashion.

In the event that we are not able to deliver your order due to…

(a) a problem with the address you provide or if the recipient no longer lives
at the delivery address

We cannot be held responsible for delivery problems which result from a problem
with the address you provide at the time of order placement or if the recipient
no longer lives at the address provided.

At the time of order placement, we insist that you check the recipient address
is valid. If we subsequently are unable to deliver due to an incorrect address,
we will attempt to contact you via email or phone to help find the correct address.
If we are able to contact you, we will arrange a subsequent re-delivery with
you. If we are unable to contact you at the time of attempted delivery, we will
return the order and await contact from you.

Please note that we will only attempt one subsequent delivery and that this
may not be possible on the date of the original delivery. Re-delivery dates
and options are subject to our standard cut-off policies. We reserve the right
to charge an additional delivery charge if the delivery problem is due to a
problem outside our control.

We are not responsible for any other costs incurred by the customer due to
failed deliveries.

(b) the recipient not being in at the time of delivery

If the recipient is not available when we attempt delivery, we will:

(i) follow any delivery instructions you provide at the time of order placement
- given the likelihood of the recipient not being in when we attempt delivery,
we recommend that delivery instructions are provided for all orders placed via
our website.

(ii) attempt to leave the order securely on the premises (unless you request
that we don’t do this) - our driver will leave a card with details of
the location of the order. The card will be our proof of delivery. Please note
that we are not liable for any theft of goods left securely on the property.

(iii) attempt to leave the order with a neighbour (unless you request that
we do not do this) - our driver will try to leave the order with a neighbour
if possible and leave a card at the recipient's address. The card will be our
proof of delivery. Please note that it is the recipient's responsibility to
collect the order from the neighbour.

If our drivers are unable to deliver the flowers using one of the options above,
we will attempt to contact you via email or telephone to resolve the delivery
issue. If we are able to contact you, we will do all we can to follow the instructions
you provide. Alternatively, we will attempt to arrange a subsequent re-delivery
with you. If we are unable to contact you at the time of attempted delivery,
we will return the order awaiting contact from you.

Please note that we will only attempt one subsequent delivery and that this
may not be possible on the date of the original delivery. Re-delivery dates
and options are subject to our standard cut-off policies. We reserve the right
to charge an additional production and delivery charge if the delivery problem
is due to a problem outside our control.

If you decide to cancel the order instead of arranging a re-delivery, we reserve
the right to charge deduct a cancellation fee from the refund value.

We are not responsible for any other costs incurred by the customer due to
failed deliveries.

(c) a problem our driver encounters when attempting to deliver the order

In rare circumstances, our drivers are unable to deliver an order. This may
be due to problem with the delivery vehicle. We ensure that these occurrences
are minimised. However, in the event that we are unable to deliver the order
due to circumstances that are within our control, we will contact you immediately
via email or phone to arrange a re-delivery and refund the original delivery
charge. We reserve the right to provide additional compensation in the form
of a discount off of a future purchase from Forever Florist Bangladesh.com. No
other form of compensation is accepted.

If we are unable to contact you, we will arrange a re-delivery at the next
possible opportunity. Please note that this may not be possible on the date
of the original delivery.

We are not responsible for any other costs incurred by the customer due to
failed deliveries.

Where possible, we will attempt to obtain a signature from the intended recipient
of the flowers.

Delivering to businesses, hospitals, hotels universities…
In some circumstances, for example, when delivering to some business addresses,
hospitals, hotels or universities, we may not be able to deliver the flowers
directly to the intended recipient. Please note that these circumstances are
outside our control. In this case, we will deliver to the reception area or
post room and (where possible) obtain a signature from the receptionist (or
equivalent). This signature will be our record of delivery.

Other hospital-specific delivery issues
Deliveries to hospitals are often problematic as patients move from ward to
ward, or are discharged. This means that we sometimes are unable to deliver
orders for customers at a very emotional time. However, many of these problems
can be resolved by ensuring that we have accurate and up-to-date information
about the ward that the recipient is in.

It is particularly important that you provide the full name of the recipient
of the order as there can be several patients with the same name and this can
lead to delivery issues that are out of our control.

In the event that delivery to the recipient is not possible, we reserve the
right to charge an additional production and delivery charge. If you decide
to cancel the order instead of arranging a re-delivery, we reserve the right
to charge deduct a cancellation fee from the refund value.

Other business addresses delivery issues

In the event our standard delivery option is chosen for a business address
and a delivery between 8am and 6:30pm fails due to the recipient not being available,
or the business being closed, we will not accept any liability for the non-delivery
and reserve the right to charge an additional production and delivery charge
for any subsequent re-delivery. If you decide to cancel the order instead of
arranging a re-delivery, we reserve the right to charge deduct a cancellation
fee from the refund value.

Flower/Gift availability and substitution
All floral and gift products are subject to availability. In the event of any
supply difficulties or if the flowers or gifts we have received from our growers/suppliers
that are needed to make up your order do not meet our high quality standards
, we reserve the right to substitute any product with an alternate product of
a similar style and equivalent (or greater) value and quality. If you wish to
discuss the substitution we have made, please contact our customer services
team.

Damaged flowers
Although we do our best to ensure that this does not happen, on very rare occasions,
flowers arrive at their destination damaged. If the recipient receives damaged
flowers, please contact us immediately so that we can arrange one of the following:

a re-send on the next available delivery date, or
a full refund

Special offers
At our discretion from time to time, we may offer products at discounted prices.
These offers are valid from the time that we introduce them to the end date
of the offer and they cannot be used for purchases before the offer introduction
date or after the offer end date.

In the event that a customer has made a purchase and the price of a product
falls or is discounted due to a special offer, the price of the product at the
time of purchase shall 'prevail'. We are unable to offer special offer discounts
for purchases that have already been made.

As our special offers are often made available due to the availability of products,
we may change the terms of special offers, or withdraw them altogether, at any
time and without prior notice.

We also reserve the right to offer different personalised special offers and
promotions and it will therefore only be possible for the customer in receipt
of the special offer to redeem the discount.

Privacy policy

1. Collecting personal information

1.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
(b) information that you provide to us when ordering through our website including your email address but not credit/debit card details.
(c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use
(d) information relating to any purchases you make of our goods / services / goods and/or services or any other transactions that you enter into through our website including your name, address, telephone number, email address but not credit/debit card details
(h) [information contained in or relating to any communications that you send to us or send through our website including the communication content and meta data associated with the communication
(i) any other personal information that you choose to send to us
1.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

2. Using your personal information

2.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
2.2 We may use your personal information to:
(a) administer our website and business
(b) personalise our website for you
(c) enable your use of the services available on our website
(d) send you goods purchased through our website
(e) supply to you services purchased through our website
(f) send statements, invoices and payment reminders to you, and collect payments from you
(g) send you non-marketing commercial communications
(h) send you email notifications that you have specifically requested
(i) send you our email newsletter, if you have requested it you can inform us at any time if you no longer require the newsletter
(j) send you marketing communications relating to our business which we think may be of interest to you, where you have specifically agreed to this, by email. You can inform us at any time if you no longer require marketing communications
(k) deal with enquiries and complaints made by or about you relating to our website
(l) keep our website secure and prevent fraud
(m) verify compliance with the terms and conditions governing the use of our website including monitoring private messages sent through our website private messaging service
2.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing
2.4 All our website financial transactions are handled through our payment services provider, BarclayCard SmartPay OR PayPal. You can review the provider's privacy policy on their respective web sites. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds

3. Disclosing personal information

3.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
3.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
3.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention and reducing credit risk
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
3.4 Except as provided in this policy, we will not provide your personal information to third parties.

4. International data transfers

4.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
4.2 You expressly agree to the transfers of personal information described in this Section 6.

5. Retaining personal information

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.6 Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).6. Security of your personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
6.3 All electronic financial transactions entered into through our website will be protected by encryption technology

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email or through the private messaging system on our website

8 Your rights

8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9. Cookies

9.1 Our website uses cookies.
9.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9.5 We use only session cookies / only persistent cookies / both session and persistent cookies on our website.
9.6 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
9.7 Blocking all cookies will have a negative impact upon the usability of many websites.
9.8 If you block cookies, you will not be able to use all the features on our website.
9.9 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

10. Our details

10.1 This website is owned and operated by Forever Florist International Ltd
10.2 We are registered in England and Wales under registration number 06029983 and our registered office is at RUMWELL HALL, RUMWELL TAUNTON, SOMERSET, TA4 1EL
10.3 Our principal place of business is at RUMWELL HALL, RUMWELL TAUNTON, SOMERSET, TA4 1EL
10.4 You can contact us by writing to the business address given above, by using our website contact form, by email to sales@forever-florist-international.com