City of Richmond clients come from diverse backgrounds. Their needs and expectations for service vary according to personal attributes (such as age, gender, and socioeconomic status, etc.), but are also shaped by their cultural heritage. This training course aims at helping city staff enhance their “cultural lens” when they serve the multicultural population in Richmond, adding value to their current service practices and protocols.

Improved cultural etiquette and awareness will help create a more welcoming and inclusive customer service environment for both city staff and clients. The training is 7-hour long and delivered in two half day modules. The training course includes homework materials (six info sheets exploring cultural dimensions for six cultural groups), experiential learning, small group discussions and a dialogue (sharing circle) with Cultural Advisors (Richmond’s residents and community members representing different ethnic groups).

Starbucks Canada says it will hire at least 1,000 refugees over the next five years.
The announcement Wednesday follows a statement in January by Starbucks CEO Howard Schultz that the company would hire 10,000 refugees around the world …

I am biased. Any programs that any Canadian municipality introduces with the goal of being a more inclusive service provider and employer makes me happy. Some may even call me “leftie socialist” as did one …

The 2018 Community Summit, Brave New Work, invites us to consider how we can all thrive in the changing world of work.
Technological growth is happening at an unprecedented rate and scale, and it is fundamentally …

Project: An Update of the Richmond Youth Service Plan 2008-2012
Client: SPARC BC for the City of Richmond
Project Timeline: 2014
Area of Expertise: Project Management / Research / Data Analysis / Writing
Olga Shcherbyna as a Project Manager, …