The National Consumer Helpline (NCH) received 10,170 calls during April 2011 for redressal of consumer complaints. In addition of these calls, 639 complaints were also received through online complaint system on NCH website.

The maximum calls were received from Delhi followed by Uttar Pradesh,Maharashtra, Rajasthan and Haryana.

Break-up of calls in respect of top five States during March 2011 is as under:

S. No.

State

Complaints

% age of total calls

1

Delhi

2906

28.57

2

Uttar Pradesh

1581

15.55

3

Maharashtra

1247

12.26

4

Rajasthan

840

8.26

5

Haryana

820

8.06

The ‘telecom’ sector contributed 19% of the total calls i.e. 1955 followed by ‘Products’, ‘LPG’, ‘Banking’ and ‘Insurance’ registering between 16%-5% calls.

Feedback was received from 353 consumers. Out of these 263 complaints were resolved under convergence with various companies. It has observed that most of the consumers do not get back to the helpline after resolution their companies.

Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-4000 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues.