Call Centre Issues and Problems at JetBlue

Most airlines operate a dedicated call centre to handle ticket sales, flight changes or other issues associated with flying. However not all call centres operate in the same way. Many companies contract call centre work out to other countries or to companies not directly associated with the airline.

What are your experiences with the JetBlue call centre?

Do you have to wait a long time before your call at JetBlue is answered? If so, how long?

How would you rate the customer service and problem solving of the staff?

About JetBlue Airways

JetBlue Airways Corporation (NASDAQ: JBLU) is an American low-cost airline. The company is headquartered in the Forest Hills neighborhood of the New York City borough of Queens. Its main base is John F. Kennedy International Airport, also in Queens.

In 2001, JetBlue began a focus city operation at Long Beach Airport in California, and another at Boston's Logan International Airport, in 2004. It also has focus city operations at Fort Lauderdale – Hollywood International Airport, Orlando International Airport and at Luis Muñoz Marín International Airport in San Juan. The airline mainly serves destinations in the United States, along with flights to the Caribbean, The Bahamas, Bermuda, Barbados, Colombia, Costa Rica, Dominican Republic, Jamaica, and Mexico. As of August 4, 2011 JetBlue serves 70 destinations in 22 states (including Puerto Rico), and eleven countries in the Caribbean, South America and Latin America.

JetBlue maintains a corporate office in Cottonwood Heights, Utah, a satellite office in Darien, Connecticut, and its Information Technology center in Garden City, New York. JetBlue is a non-union airline.

According to Skytrax, JetBlue is the highest rated airline in the United States, and the country's only four-star airline. Source - Wikipedia

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