At MusiciansBuy, we are committed to providing you with the best possible online shopping experience.
If you would like immediate telephone support, please feel free to contact us at our toll-free customer service phone number at
1-877-778-7845.Personal Service Consultants are here to serve you Monday thru Friday 9:30-6:00pm EST and by appointment on Saturday and Sunday

If you prefer to contact us via e-mail, please use our Contact Us form and we will respond to you as quickly as possible.

To make an online return simply call an associate on our toll-free hotline at 877-778-7845.

Defective Products & Repairs

Defective Merchandise

In rare cases it's possible that a product could have a manufacturing defect. Every new product we sell has a manufacturer's warranty and we will take care of repairs to defective products on your behalf. Restrictions may apply due to the manufacturer's warranty policies, so please consult a sales specialist for additional information. To contact a sales specialist, use our toll-free number at 877-778-7845 and we will assist you with your claim. You may also visit our local store location and an associate can assist you with your claim.

If your merchandise is defective within 30 days of receipt, call our help line to return your merchandise for a full refund or exchange. In some cases, a shipping concession may be provided, but please contact us to check to see if your return qualifies for a shipping concession.

In all cases, you must have your order number, invoice number or original receipt, so please save your order information and receipt. We do keep the records on file, but it is good practice to save your original receipt or order number.

Repairs (Warranty and Non-Warranty)

If a repair needs to be made on a product that was purchased from us, we will gladly take care of this service for you. Please contact our sales department at 1-877-778-7845. In most cases, we will refer you to the manufacturer or local service center for repair.

Non-Returnable Items

Items exempt from our return policy

Due to certain restrictions, there are specific items that cannot be returned.

The following items are returnable only if defective OR unopened/unused: strings, reeds, software/soundware, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, DVDs, videos, cleaners, polishes, and polishing cloths. DVDs and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.

Warranty Information

Warranties & Service

Every new product we sell has a warranty. Every warranty policy is unique. For complete information on the warranty period, exemptions and coverage please see the manufacturer's website or call our toll-free customer hotline at 1-877-778-7845 and speak to a highly trained sales specialist regarding warranty service.

Generally, we will cover the repair and/or provide guidance on your warranty service request if you should happen to need one. It is very important to us that you are a lifetime satisfied customer, so we want to keep your products in tip-top shape for years to come!

All prices, descriptions, and specifications are provided with the intent of accuracy- however, Musiciansbuy will not be held liable for errors, omissions or misrepresentations and reserves the right to cancel any orders arising from such errors.