Implementation Analyst II

At ZE PowerGroup Inc. (“ZE”), our Implementation team is an integral part of the Company’s core customer-facing team which dedicate themselves to achieving the highest level of customer satisfaction.

Our Implementation team is responsible for coordinating the implementation of upgrades and installations “powered by” our ZEMA Software. The team participates in all implementation projects, provide intensive customer care and help clients familiarise in utilizing the use of our ZEMA Software and upgrades. A typical project consists of identifying the service level agreement and identifying the required assets needed to be deployed. This is followed with the implementation of the program and deliver the required training to our clients so they can maximize their return of our ZEMA software. The Implementation team live and breathe analytics; successful candidates will be trained to analyze our client’s infrastructure and equipped with the required tools to implement the ZEMA solution.

Working closely with our clients, Business Solutions teams and Product Development teams, our Implementation Analysts will coordinate the service needed in order to deliver exceptional ROI and customer satisfaction.

Key Responsibilities

As a member of the implementation team, implements software for clients

Conduct online training for clients

Provide technical support to clients during and after the product implementation

Liaise between clients and software development team, communicating user requests and bugs

Coordinate and implement improvements and new features as they are released

Install and configure the ZEMA product suite on clients’ environment remotely and onsite

Performs analysis on business requirements for clients and reports to senior/supervisors

Assist in the training and development of new employee and other teammates

Other ad hoc duties as directed by the management.

Ideal Candidate

Diploma or Bachelor’s Degree or equivalent education program with focus in Computer Sciences or related field

1-2 years of relevant work experience

Experience in technical writing, preferably in a system or software application development environment

A minimum of 2-4 years of Oracle SQL or SQL Server experience

Good understanding of web server configurations (such as Apache Tomcat or Web sphere)

Experience with Linux is an asset

Basic understanding of software and interface development process is preferred

Knowledge of Java, Oracle and database principles

Experience in Agile/Scrum methodologies

About Us

ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services, and dashboards. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management, and IT. Our head office is in Vancouver, BC, Canada, and we have operations in Calgary, Houston, Raleigh, London, and Singapore.

With a dynamic corporate culture and supportive management team, a career at ZE is what you make of it. Our environment is defined by the people that work in our company. We stress a balanced approach to work and healthy living. We have a games area as well as onsite Yoga. Our head office is located conveniently next to the Richmond Middle Arm waterfront trail, Olympic Oval, and Steve Nash Fitness club. ZE offers excellent career development opportunities along with a competitive compensation and benefits package. If you are the kind of person who takes initiative, has a positive attitude, and wants to make an impact, then we want to hear from you.