cancellation

Please be aware that we do not refund hire deposits made unless we are at fault and need to cancel.

We offer full transfer no less than 56 days of your intended stay date if you cancel. We offer 50% up to 28 days prior to your stay, and less than 28 days we do not offer transfer of any funds. We would recommend that you take out independent holiday insurance yourselves if you have concerns about this. If you need to change the date of your booking, the transfer does need to be for the same calendar year.

Please BACS your refundable security deposit bond for £500 for Mill End, and £1,000 total if booking additional units too, into my client holding bank account no less than four weeks prior to your stay, which will be returned by cheque, no less than two weeks after your stay, should there be no damage to or miss-use of the property and/or noise complaints from neighbours. We usually move into the cottage behind the main house when we have big bookings, and if we are disturbed, it means our neighbours are too, which means champagne and flowers for them after your stay. We also need lead time for laundry to be returned from the contract cleaners.

By making this security deposit payment you accept the terms that

a) we employ cleaners for 20 hours to turn around and prepare the house for incoming guests – any hours work required over and above that for stripping beds, cleaning, sorting or re-cycling will be deducted from your security deposit at a rate of £20.00 per hour

b) we employ cleaners to get the house ready for incoming guests, not to clear up after outgoing guests

c) anything that needs repairing will be charged for at a rate of £20.00 per hour & invoices for materials added

d) expenses incurred due to damage or miss-use over and above the security deposit paid, will be billed for

Please remember that the house is self-catering and therefore we expect guests to empty all the bins and strip their own beds and put all sheets, bathmats and towels in the upper malt house in the spa. Please also clean kitchen surfaces and load and run dishwashers. Thank you!

Unfortunately this security deposit has arisen out of necessity, and is a precaution for us, the owners. Mill End is a large, very old property, sleeping a lot of guests and sadly has been prone to occasional miss-use by some guests.

It is very rare for us to keep any of the deposit- maybe once a year – but if significant damage, breakage over and above the odd plate or glass which we would expect, loss or noise nuisance occurs, we will retain the necessary monies for repair, replacement or peace offerings to neighbours.

NB – the owners reserve the right to change or swap the exact accommodation from that which has been booked, depending on repair, up-keep and decoration necessity – but guests will always be offered the same as or more than they have reserved, not less.

Our news on Facebook

Thanks to a great group of hens this weekend! Victoria also left us this lovely review: "We have just got back from my sister’s hen do with 36 girls and what a weekend! Mill End is beautiful and has absolutely everything you can think of for a weekend away.
The catering on Saturday night was perfect and the village was a hop, skip and jump away so hangover remedies and chip shop chips could be bought with ease!
The pre-event communication was stress-free and the couple of questions we had while we were there were answered instantly.
We will definitely be recommending this place to all our friends and I am now trying to think of excuses to go there again!"
#DeanWye #HenParty

We're already taking bookings for Christmas! We usually get booked up early in the year for Christmas by corporate groups, businesses holding team building events and families looking for somewhere to enjoy Christmas and New Year.
We also have several groups returning this year who have stayed before, and we've even had enquiries for 2019!
It's looking like it's going to be another great year for Mill End Mitcheldean 🎉
http://www.millendmitcheldean.co.uk/

Whatever your reason for staying with us, we can provide catering and entertainment to suit your needs and the needs of your guests.
Our catering by Bordello Banquets can be whatever you need it to be - exquisite or relaxed, fine dining or party fare! Including: table themes, styling, china hire, live music, cocktail or chocolate classes and mobile pizza oven to name but a few options.
Whether you're here for a party, a corporate event, a family get together or anything else, when you book with us just let us know what you're interested in and we can plan your whole stay with us so that you don't have to lift a finger!

Happy New Year from Mill End Mitcheldean! Will you be staying with us in 2018?
We've already got hen parties, corporate teams, families and other groups booked in for their special events this year. With our recent completion of the woodfired sauna cabin we've got even more to offer you! Plus of course there are still two hot tubs, an infra-red sauna, a steam sauna, an outdoor pizza oven, several fire pits and exquisite accommodation for up to 40 people!
We have special deals for short breaks so get in contact if you're interested in booking.
#DeanWye #Gloucestershire #GlosBiz #Glos #HenParty #CorporateEvents #TeamBuilding