BIME

Customer data is generated in all kinds of different ways, the trick is to be able to gather that data and make good use of it. BIME, by Zendesk, is a cloud-based solution that is able to collate data and, amongst other things, produce in-depth reports.

With BIME, business owners and managers can generate meaningful metrics within the context of their organizations, products, and customers, and they can analyze data without SQL.

A geat thing about BIME is that Key organizational, product, and customer data can be analyzed without SQL. The platform offers more than 65 plug-and-play connectors that give you the ability to customize metrics and KPIs, and present data in interactive dashboards. Not to mention the fact that it is a mobile-friendly solution, therefore dashboards generated by the platform are responsive on all devices and tablets!

Plug-and-play Connectors
A great feature of BIME is the ability to connect your data to other apps and services. BIME by Zendesk offers more than 65 connectors, which make it possible for users to connect the data from disparate apps and services. Once you are setup with BIME, you can start connecting data from business apps such as Salesforce and Google Analytics, and social platforms such as Facebook and Twitter. You also have access to various flat files, and data warehouse solutions such as Redshift and BigQuery.

Data Visualization
BIME’s data visualization tools give you a plethora of different ways to showcase your results. With BIME you have access to impactful charts, detailed graphs, and interactive dashboards that all serve to bring your data to life. There are more than 25 visualization types to choose from, combined with over 65 plug-and-play connectors and customizable metrics that are all point-and-click, to enable your teams to create the most detailed charts without any prior technical experience necessary.

Team Collaboration
BIME offers collaboration features meant to improve the customer experience and boost internal operations. The platform provides you with a number of sharing and collaboration features to get the most out of your data. BIME’s dashboards are able to be distributed to various team members, outside consultants, and customers. Dashboards and charts with links can be shared amongst users, which can then be embedded into websites and blogs. This, in turn, will drive more meaningful engagement with your customers by posting your visualizations publicly on the web. Email reports and dashboards can be scheduled to be delivered directly to the inbox, which is a great way to keep on top of data with minimal effort. KPI alerts can likewise be configured to trigger emails and notifications into channels such as Flowdock and Slack.

Pricing
BIME uses a subscription pricing model, with plans starting from $490 per month, (with annual contracts) for the Base plan. For this you get all the features of BIME and over 45 connectors, such as Google Analytics, Salesforce, Zendesk, and MailChimp. The Big Data plan costs $690 per month. For this you get all the features in the Base Plan plus access to SQL DB connectors, such as Amazon Redshift, Google BigQuery, and MongoDB. The monthly subscription fee comes with two studio users and an additional dashboard viewers. Additional studio users are priced at $90 per month and dashboard viewers are $9 per month. BIME also provides a free trial (no credit card required).

Bottom Line
Overall, BIME has a easy-to-use interface that has been built for both technical and non-technical analysts. It comes with over 65 plug-and-play connectors that bring together data from various third-party apps. It is both scalable and flexible and can be configured to suit most SMBs. With team collaboration tools and a plethora of plug-and-play connectors, you can see why SMBs from across the globe take advantage of Zendesk’s BIME.