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Shop policies

Refunds and Exchanges

Return Policy: There are no returns / refunds on custom orders!

Premade items: If there is an issue with your item you MUST save ALL of the Packaging in the condition you received it. You must make us aware of the issue via E-Mail at Kareniscreative [!at] gmail.com within 3 days of receipt (day of receipt is considered the day the shipping service scans the package as delivered).

You must attach the following photos to your email:

1. The Shipping service (UPS, USPS, FEDEX, CANPAR, ETC.) label AFFIXED TO THE PACKAGE.
2. The Entire package exterior and the interior packaging.
3. The part of the item you consider to be damaged.
4. The Entire Item

We photograph our items before they are shipped so a comparison will be made and Refund/Exchange/Repair determination will be made at our discretion within 7 days.