All Comments

if you ever buy any 3 deals, find the email address for the uk ceo, as thats the only way you'll have a chance of some uk based customer service.

I just wish it was 3's customer service building that collapsed in india instead of the poor employees at the sweat shop clothes factory.
yes it really is an "experience" leaving you filled with hatred for inept phone "****"

buy 3 products at your own risk.

if I ever step in dog muck i'll make a special trip to walk it into a 3 shop.

if you ever buy any 3 deals, find the email address for the uk ceo, as thats the only way you'll have a chance of some uk based customer service.

I just wish it was 3's customer service building that collapsed in india instead of the poor employees at the sweat shop clothes factory.
yes it really is an "experience" leaving you filled with hatred for inept phone "****"

buy 3 products at your own risk.

if I ever step in dog muck i'll make a special trip to walk it into a 3 shop.

Conversely I've never had a problem and they've always sorted things out quickly and then asked me my opinion on how well their CS performed. I always steered clear because of the doom merchants and thought my mate must be mad to be on 3. Realised he was onto something and haven't regretted switching.

Even if they'd been awful I doubt I'd have wished a miserable death on them like the post above. Poor form imho.

Indeed. I was referring to the £23 deal also noted in the OP. Hence £10 a month for the handset, £240 fits in with the price of these. Meaning £13 a month for a 2GB, 600 minute plan, which is again about on the money.

if you ever buy any 3 deals, find the email address for the uk ceo, as thats the only way you'll have a chance of some uk based customer service.

I just wish it was 3's customer service building that collapsed in india instead of the poor employees at the sweat shop clothes factory.
yes it really is an "experience" leaving you filled with hatred for inept phone "****"

buy 3 products at your own risk.

if I ever step in dog muck i'll make a special trip to walk it into a 3 shop.

You wish that a building fell down with people in it? Smh. If you get that mad about mobile phone customer service then you probably shouldn't own one as you're emotionally inept at dealing with it. I'm yet to come across a network that has good customer service. 3's is probably one of the better ones.

Agreed, I have spoken to Bob Patel, Harry Patel all staff have very English sounding names they must benUK based surely! Joking aside, the staff do what they say they will and do deliver the outcomes, yes the lines to India are poor, yes some staff have strong regional Indian dialect but having spent time in Bangalore where they are based they work hard, 6 days a week for $200 and are proud of what they do, dealing with people who are sometimes less respectful to them.

Weston born, I do I have, from numerous jobs in the northern arctic circle downwards. you blaise fool.

I have run blue chip c/ service departments that operated damn well, & various industry plaudits thus achieved, dealing with the general public, rockstars, bishops, & the like, offering the same high standard, it's do-able when you give a damn & can honestly empathise with a person & deliver, rather than a "cheap" & meaningless "sorry"

My experience of 3 on that basis is personal experience of yet more industry bods who cannot & will not think outside of a flow chart, won't give you their names when things go wrong, will drop lots of calls after the customer has been waiting for 40 minutes x 5 (on just 1 day for example).

They make a mockery of good customer service, its pointless runningthe operation if they are incapable of running the operation.
3 are notorious.

When speaking to the c.e.o's chap he openly admitted how dire it is.

so change required from the inside.
People pay good money for a service they subsequently do not get, & some "customer service bods" who find the easiest thing to do when a problem arises is deny, possibly because they are so expendable within that working environment.

that doesn't fix problems it creates problems, the complete opposite of good service.

get a job you can enjoy rather than one that owns you, clearly it owns them, that is no good for anyone.

I don't give a rats ass about ethnicity, as long as the service is there, which it hasn't been, as a white guy I was often mistaken for my pakistani colleague over the phone, no hang up's ..we both thought it more a compliment with regard to our clear speech delivery.

if you ever buy any 3 deals, find the email address for the uk ceo, as thats the only way you'll have a chance of some uk based customer service.

I just wish it was 3's customer service building that collapsed in india instead of the poor employees at the sweat shop clothes factory.
yes it really is an "experience" leaving you filled with hatred for inept phone "****"

buy 3 products at your own risk.

if I ever step in dog muck i'll make a special trip to walk it into a 3 shop.

You wish that a building fell down with people in it? Smh. If you get that mad about mobile phone customer service then you probably shouldn't own one as you're emotionally inept at dealing with it. I'm yet to come across a network that has good customer service. 3's is probably one of the better ones.

What!? you've never had nasty thoughts when in peak suicide season, someone throws themselves in front of a train, without a thought or concern for anyone else's well being? (train driver, clean up team, track team to ensure safety of rail sections, ..even the passenger)? ..there are better ways to communicate, however in our experience they have been the worst, & it deserves strong statements which will hopefully be picked up on by staff & practices adjusted.
because they aren't hearing it from their own workforce it seems, just hiding from flak, & that doesn't do them any good either.

SO no i'm not emotionally inept, I do give more of a damn for people who clearly care & perform, the others, if push comes to shove the others could be thrown overboard, they clearly don't understand the tenets of " customer service" within their job, therefore they are worthless & others are carrying them.

Try troubleshooting a company or two to hopefully turn it around & save jobs, there is more emotional connection involved mapping out a companies chance at survival & making good for employees, rather than propping up dead wood.

SO contrary to the deliverery statement, my concern is that they achieve perform & deliver, otherwise please get a job where not caring is a pre-requisite, they are in the wrong field of employment.

Weston born, I do I have, from numerous jobs in the northern arctic circle downwards. you blaise fool.

I have run blue chip c/ service departments that operated damn well, & various industry plaudits thus achieved, dealing with the general public, rockstars, bishops, & the like, offering the same high standard, it's do-able when you give a damn & can honestly empathise with a person & deliver, rather than a "cheap" & meaningless "sorry"

My experience of 3 on that basis is personal experience of yet more industry bods who cannot & will not think outside of a flow chart, won't give you their names when things go wrong, will drop lots of calls after the customer has been waiting for 40 minutes x 5 (on just 1 day for example).

They make a mockery of good customer service, its pointless runningthe operation if they are incapable of running the operation.
3 are notorious.

When speaking to the c.e.o's chap he openly admitted how dire it is.

so change required from the inside.
People pay good money for a service they subsequently do not get, & some "customer service bods" who find the easiest thing to do when a problem arises is deny, possibly because they are so expendable within that working environment.

that doesn't fix problems it creates problems, the complete opposite of good service.

get a job you can enjoy rather than one that owns you, clearly it owns them, that is no good for anyone.

I don't give a rats ass about ethnicity, as long as the service is there, which it hasn't been, as a white guy I was often mistaken for my pakistani colleague over the phone, no hang up's ..we both thought it more a compliment with regard to our clear speech delivery.

MR GUS

MrFlux001

MR GUS

if you ever buy any 3 deals, find the email address for the uk ceo, as thats the only way you'll have a chance of some uk based customer service.

I just wish it was 3's customer service building that collapsed in india instead of the poor employees at the sweat shop clothes factory.
yes it really is an "experience" leaving you filled with hatred for inept phone "****"

buy 3 products at your own risk.

if I ever step in dog muck i'll make a special trip to walk it into a 3 shop.

You wish that a building fell down with people in it? Smh. If you get that mad about mobile phone customer service then you probably shouldn't own one as you're emotionally inept at dealing with it. I'm yet to come across a network that has good customer service. 3's is probably one of the better ones.

What!? you've never had nasty thoughts when in peak suicide season, someone throws themselves in front of a train, without a thought or concern for anyone else's well being? (train driver, clean up team, track team to ensure safety of rail sections, ..even the passenger)? ..there are better ways to communicate, however in our experience they have been the worst, & it deserves strong statements which will hopefully be picked up on by staff & practices adjusted.
because they aren't hearing it from their own workforce it seems, just hiding from flak, & that doesn't do them any good either.

SO no i'm not emotionally inept, I do give more of a damn for people who clearly care & perform, the others, if push comes to shove the others could be thrown overboard, they clearly don't understand the tenets of " customer service" within their job, therefore they are worthless & others are carrying them.

Try troubleshooting a company or two to hopefully turn it around & save jobs, there is more emotional connection involved mapping out a companies chance at survival & making good for employees, rather than propping up dead wood.

SO contrary to the deliverery statement, my concern is that they achieve perform & deliver, otherwise please get a job where not caring is a pre-requisite, they are in the wrong field of employment.