Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Invalid AAA member number detected. Please enter a valid 16 digit AAA member number. If you do not have your number available at this moment, please leave the field blank and remember to bring your AAA membership card when you move in View Details

Thank you Secure Self Storage for your responsive team who helped provide me with a storage unit within one day notice due to quick move out.

Recommended: Yes

AnabelleMar 23, 2020

Clean and easy to work with

The facility was clean and the staff was overall very helpful. I was only surprised to find out the unit was not climate controlled. Other than that, amazing spot and would gladly recommend it to a friend or use it again in the future.

Recommended: Yes

Vicky SmithMar 23, 2020

Helpful

My Cornell student daughter did not seem to have any problem. With coronavirus and the closing of school, they were very helpful and even called me when my daughter forgot to put a lock on the unit and put one of theirs on until one of her friends could go up there and put their lock on so good for parents of college-age students. They looked out for both of us

Recommended: Yes

Isabella GhafourMar 18, 2020

Early college storing

Very flexible workers, very kind and easy. The smallest storage unit fits so much. I would recommend these guys.

Recommended: Yes

kiyahMar 18, 2020

i recommend!!

super nice people!! very helpful!! spacious units!! :)

Recommended: Yes

AkilesDec 18, 2019

easy to set up

Easy to set up and helpful staff

Recommended: Yes

Jade PorterDec 12, 2019

Jade Like this location

like this location close to school I can come anytime day or night with their 24 hour access I have classes late so this is very convenient. some driveways are asphalt & gravel . surveillance cameras everywhere too.

Recommended: Yes

VernonDec 11, 2019

Great place to store my items

Management there is very friendly was able to get into my new unit quickly. Having the 24 hr. access is hopeful because I work late hours.

Recommended: Yes

Paul HubertOct 05, 2019

AVOID!!!

I had to sweep
My own unit and she took forever to get me going!
Awful service. Their website has been down since day one, you are unable to pay online and the facility is hardly secure with the gate being left open all night intermittently because itâs âbrokenâ according to the management.
There are so many other storage companies in Ithaca - AVOID THIS ONE.

Recommended: No

Justin NewhouseOct 03, 2019

50 minute check in time

I recently went out to this facility to sign the paperwork for my 10x20 unit and it took forever to get my lock on the unit. Apparently the computer system is from the early 90s and their internet bandwidth is microscopic. It took 45 minutes for the attendant to fill out the forms in the system and get them printed. God forbid they have more than one customer show up at a time. They would likely be forced to leave and come back another time. On the plus side the unit looks fine and the attendant was kind enough.

Recommended: No

DanielAug 02, 2019

Does not honor reservations

Showed up with my reservation and a truck full of stuff for storage only to be told that they had rented out all units. They were very rude and I was forced to find another place at the last second.

Recommended: No

Marcella CrossMay 24, 2019

Easy move-in

My stuff is still in the storage unit but so far so good. It was very easy to move-in and the unit is great.

Recommended: Yes

BruceMay 19, 2019

Quick and Easy

Friendly staff. Good service. Easy peazy. Iâve used this facility twice. I will continue to use it. No reason to look further.

Recommended: Yes

Mary Celeste FloreaniMay 14, 2019

Convenient and Fast Service

I had to book a storage unit in one day when another storage situation fell through and secure self storage helped me get a space booked last minute.

Recommended: Yes

billMay 14, 2019

Great fast checkin and very pleasant to deal with

Service was fast and checkin a breeze staff was very helpful and pleasant

Recommended: Yes

Mark BrandweinMay 14, 2019

Excellent Service

Nice facility. Friendly staff and fairly priced. Move in was very easy.

Recommended: Yes

JonathanMay 13, 2019

Overall great facility with the best pricing

Good clean facility with helpful customer staffing. The storage unit was as described and you can't beat the price.

Recommended: Yes

Melissa A ToyrylaFeb 26, 2019

Quick and easy and affordable!!

Gentlemen took care of everything I needed to move my things in. I had made an online reservation but for some reason I was not in the system. He took care of me right away and I was in and out, loading my things within 10 min. 10x10 unit features clean, dry anx a few pallets were already in my unit. I like the distance from everywhere and it feels less likely to be damaged or stolen.
Great friendly service and the price can't be beat in Ithaca. No contract to stay either. Definitely highly recommend!!

Recommended: Yes

Teng TengOct 21, 2018

Good and smooth check in process

Good and smooth check in process

Recommended: Yes

nicoleMay 26, 2018

Good storage facility for furniture

They have spacious storage garages. They are secure, easily accessible, and conveniently located. It took a few trips, but we were able to store all of our furniture in the garage.

Recommended: Yes

Thomasena PottingerMay 25, 2018

Great place

Excellent customer service. Rebecca was helpful and pleasant with a nice seance of humor she needs a raise.

Recommended: Yes

AshleySep 26, 2017

Long term car storage

This facility ended up working out great for what I needed and could afford and I definitely feel comfortable with my car being here temporarily, even with it being outdoors. There are cameras all throughout the facility and you need a code to get in that you set up with staff during the write up of your contract. The owners help respect the privacy of the people renting space--an insurance company called regarding an appraisal that needed to be done for a prior collision and they would not even let them know the car was there without myself or a contact listed on the contract giving them approval.

Recommended: Yes

JasonAug 07, 2017

Unit very clean and accessible

The unit was swept clean, and is well lighted and easy to get into after hours.

Recommended: Yes

ShannonJun 28, 2017

Unit was clean enough and manager was friendly and efficient

Will use again. Manager was friendly and helpful. Unit was easily accessible, clean and roomy. Accepted AAA discount

Recommended: Yes

RussellJun 01, 2017

Nice staff

Everything went smoothly, on time. Space was as promised. Happy customer

Recommended: Yes

AnthonyMay 29, 2017

Great solution for summer months

Better to store the dormitory mess then to bring it all home! The price is right and very convenient to Cornell U

Recommended: Yes

AnthonyMay 25, 2017

Don't forget your Home Owners Insurance Policy

Price is right, facility is clean and Mr. Pritchard is a lovely man. BUT, if you present your home owner's insurance policy at check in then you need not pay for their insurance of about $9.00 per month. Once you have the key, you have 24 hour access and it's super convenient to Cornell.

Recommended: Yes

AnnMay 21, 2017

Clean and secure

Best choice for storage in the Ithaca area as compared with other facilities I've tried. Really clean and secure. In addition, there are pallets in each unit for customer use, which was great. The front desk staff was a little gruff, but overall I would recommend to a friend.

Recommended: Yes

Theresa NaimoliMay 16, 2017

Very easy

First timer and staff made this a breeze! Easy reservation and check in! Friendly staff and clean facilities

Recommended: Yes

EmmaJul 29, 2016

Computer was down when I tried to move in.

I was not able to move in on the day I was scheduled because their computer system was not working, so I had to return the next day. Then I was charged a $22 administration fee, which I had not seen listed anywhere else.

Recommended: Yes

NorahJul 24, 2016

Straightforward storage

It was easy to get set up and moving in was straightforward. 24 hr access is very convenient.

Recommended: Yes

RCJun 21, 2016

Great location, friendly associates

I really love that they require a $9 additional insurance costs. It covers up to $2,000 of damage due to weather, theft, fire, etc. The price is reasonable at $84 per month (insurance included). Bring your own lock if you have or buy there for ~$10. The staff is helpful and the place is clean and secure. Be sure to call ahead to ensure that someone is in the office. I would recommend for other students given its location to Cornell.

Recommended: Yes

JessicaJun 20, 2016

"Affordable and safe"

The storage area is convenient and affordable for the colleges nearby that require summer storage. The prices are manageable for a student to cover and offers a good amount of space in the unit for the size that is provided.

Recommended: Yes

MauraMay 27, 2016

fast and easy

facility is easy to use, customer service is slightly slow but online makes it effective

Recommended: Yes

ImaniMay 26, 2016

Sufficient

Move in process was smooth, price was affordable, the unit was clean and easy to use

Recommended: No

CarolineMay 26, 2016

perfectly fine storage facility

Owner/manager is a little snarky, but everything went fine.

Recommended: Yes

AnnaliseMay 25, 2016

Convenient, good service

I was in a rush to move out and realized I didn't have enough room in my car for everything. Panicked, I called my mom and she set up a unit for me at secure self storage Ithaca. It really saved me, and it's really convenient that it's open 24/7 and you can access it at your leisure. Would recommend.

Recommended: Yes

IdaMay 24, 2016

Excellent

No complaints at all.......................................................................................................................................................

Recommended: Yes

LisaMay 24, 2016

Nice storage

Nice, clean, price contentious, units size able

Recommended: Yes

KelleyMay 20, 2016

Very happy overall!! Will tell all my college friends!

Quickly was able to reserve a unit. Lots of email reminders. Easy to move in.

Recommended: Yes

SomayehMay 18, 2016

good place, close to where I am living

The place is located in a good part of city. The pricing are not bad and it is open 7 days a week so you can move in each day you want

Recommended: Yes

AlyssaMay 14, 2016

Would come again

The staff is very friendly and helpful.

Recommended: Yes

SanjayApr 04, 2016

Recommended: Yes

EsmerAug 06, 2015

Very nice and easy to set up

It's a great facility with a fence around the compound. The only thing is that the staff at the front desk were taking quite a bit of time In order to finalize everything to set me up on the move in day. Other than that, I'm very happy with it!

Recommended: Yes

cindyJun 03, 2015

Quick, clean, efficient and safe, extremely friendly and helpful.

Recommended: Yes

AnjitJun 02, 2015

It reserved the place, but didn't seem like I needed it.

Pretty speedy service, reserved a unit, although I'm not sure what exactly I reserved as it didn't seem like they checked my reservation when I arrived at the location.

Recommended: Yes

RachelMay 26, 2015

Excellent experience.

Recommended: Yes

markMay 24, 2015

Recommended: Yes

MerilynMay 24, 2015

Recommended: Yes

KayMay 22, 2015

Not that great

The guy who checked us is was rude and impatient. They don't mention the mandatory $9/month insurance and the staff charged my card over $200 without my consent. I thought he was charging only for the admin fee and the first month but he did not have good communications skills.

Recommended: No

Ayinde CrearMay 21, 2015

The perfect storage situation for college students over the summer.

It was a little difficult finding the facility itself as I am not originally from the Ithaca area, but besides that everything worked out smoothly. I walked into the main office and signed the necessary forms, got the key, and packed my things into the storage unit. It is also a bonus that I can come into the storage unit lot literally anytime with my gate access code. I couldn't have imagined this situation run any smoother.

Recommended: Yes

JessicaMay 21, 2015

Moving in and booking was easy.

Recommended: Yes

RobinMay 21, 2015

Great facility, but didn't like all the extra charges.

This facility was clean and secure, but I didn't like paying a $20 administrative fee. If I wanted a bill or even an email reminder each month, they charge an additional $1. They also charged us $9 per month insurance. If these charges were really necessary, I would rather they were built into the flat monthly fee and it would have been good to know about the extra charges ahead of time.

Recommended: Yes

RandallMay 20, 2015

Excellent service from the staff. Clean unit and facility. Good value for the money.

Recommended: Yes

EmilyMay 20, 2015

Very secure and reasonably priced

They have a gated fence around the compound making it safe and secure. The owners were great and made moving in quick and easy

Recommended: Yes

KevinMay 16, 2015

Great experience, excellent service.

Recommended: Yes

Robert SladichMay 14, 2015

Quick and easy online with follow up quick.

Friendly and quick. Reserved online and paid by credit card over phone. Well kept facility.

Recommended: Yes

PaulApr 08, 2015

No complaints

Recommended: Yes

Sung EunAug 23, 2014

Overall good experience with paperwork and guidance to storage unit.

Recommended: Yes

Seul-EJul 22, 2014

Convenient

Recommended: Yes

PatricaJul 13, 2014

Recommended: Yes

Carrie YoungJun 09, 2014

In-between move

I needed a storage space for one month while I was traveling and changing homes, and self-storage was incredibly convenient. And the service was so friendly.

Recommended: Yes

KellyMay 25, 2014

Good communication. Helpful service.

Recommended: Yes

GaryMay 24, 2014

Recommended: Yes

SamMay 19, 2014

Fast, Clean and Friendly!

I found this storage facility online, and when I called to make a reservation they were very helpful and friendly. I was able to move it quickly and they managers were nice. There was a lot of paperwork, but it went smooth and fast. The managers even helped me get a pallet into my locker to prevent water damage. (Never seen this before)

Recommended: Yes

C. NealDec 01, 2013

Storage made easy!

Moving into Ithaca Secure Self Storage was simple and easy. The customer representative was friendly and efficient. I would recommend the company for you storage needs.

Recommended: Yes

Andrew AreiterNov 25, 2013

SAFE SECURE CLEAN

I have a storage unit at Ithaca Self Storage and I am quite impressed with the professional staff, the security (cameras/fence), and the clean appearance of the facility. I would recommend this storage facility without reservation.

Recommended: Yes

TAMMYSep 14, 2013

Recommended: Yes

Zach HowlettAug 31, 2013

Great value

I compared many storage businesses in the area before settling on Ithaca Self Storage, which was referred by a friend -- with good reason, it turns out. First, unlike many of the local operations, they have a good security system with cameras, good fences, and an electric gate. They have convenient access, however, for customers, 24 hours a day, with an electric gate code. Second, I had my stuff there for two years. When I pulled it out, it was in excellent shape. I remember asking one of the managers about drainage, etc., and he said they had put a lot of attention into design when they set up the complex. With the amount of precipitation we get here, these details are important. Third, every time I dealt with the management, I found them to be extremely professional, rigorous, and considerate. They go buy the book when it comes to procedure, legality, and security, which makes you feel really good about keeping your stuff there, but at the same time they are friendly and human. For example, once I left town forgetting to lock my lock; they noticed, contacted me, gave me several options for dealing with the situation, and took care of it promptly, all in a very friendly way. Very impressive. Overall, a very professional business with pride in what they do. Very good value for money. Highly recommended.

Recommended: Yes

KafiJun 04, 2013

Recommended: Yes

KaseyMay 21, 2013

Recommended: Yes

GraceMay 21, 2013

Recommended: Yes

JacquelynMay 14, 2013

Very curious & knowledgeable about the facility.

Recommended: Yes

Mary Beth AdamsDec 29, 2012

Very secure storage facility. Units are very clean. Staff was very helpful. They had free coffee. Will definately use them every year.

Recommended: Yes

A. HughesJul 19, 2012

Very Nice Facility, long paperwork

This is by far the best stoareg place in Ithaca. The price is a bit higher than the others, but they are super secure. The paperwork though is very time consuming. The staff do have it down pat, and get through it quickly...but the lease alone is like buying a house!

Recommended: Yes

Michela MoeJul 13, 2012

Never again.

Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked
"why were you closed for an hour and a half, and then for another 20 minutes?"
"We have to take our regulated lunch break."
"The note on the door said you were going to the bank."
No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time.
Never again.

Recommended: No

C. FlynnMay 29, 2012

Good facility, helpful staff but hours need to be maintained on move-in, move-out weekends.

Move-in wasn't too smooth as on-line registration seemed to have fallen into the void. Staff was able to provide backup unit â eventually. First one turned out to be scheduled for maintenance. Had to remove belongings and start again. Facility seems well maintained overall. Staff was helpful; however, would suggest on move-in, move-out weekends from local colleges, staff keep someone on site during working hours. Noticed a kid arriving in a taxi only to find staff were "at lunch." That's a real hassle!

Recommended: Yes

MicheleMay 20, 2012

Move In was done professionally

Paperwork was done with a pleasant demeanor. Appreciated the through explanation of entry and policies. Would like to have know ahead of time the required insurance charge.

Recommended: Yes

StallingsJun 11, 2011

Highly Recommend

This is an excellent secured place to store anything. The staff was very professional and quite personal in the entire process of renting a storage unit.