Little room for upward mobility. I worked for 2.5 years, was always praised as being the best customer service representative and always chosen to accept additional responsibility, yet when the opportunity for promotions came up, someone with less experience and education was always selected.

Advice to ManagementAdvice

Create more opportunities for upward mobility. Realize that you have a wealth of knowledge and talent in-house.

Actually a good company overall. Michigan based company ran and operated by people who actually live in Michigan. I was promoted twice in two years. The opportunity for growth was present, there were always employees transfering departments. Great cafeteria with staff chefs and cooks, flat screen tv's, barbeque cookouts in the summer. Overtime. Really a lot of nice perks.

Cons

While the opportunity for growth was there....the pay for performance was severely lacking. While I was promoted twice in a short period of time, I was kept at the same pay grade. Most people within the company were unhappy with their job. Upper Management puts unnecessary pressure on its lower management and that just trickles down to the common employees. Smoke breaks given to people to smoke, but if you do not smoke, do not expect a break other than your lunch. If you called in sick, your manager would call you back and ask what was wrong, why you were taking the day off. Very little respect for work/life balance.

Advice to ManagementAdvice

Actually listen to the empolyees, if you give them more freedom, they will perform better.