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TomTom MyDrive Connect- " Our servers are very busy press retry"

I have been trying to download recommended updates for three days without success, all I get I get is " Our servers are very busy press retry" been doing that for three days. If the servers are down why not say so rather than make misleading claims that they are busy or is it just that the UK servers are inadequate. I have no problem downloading from other sites so the fault is not at my end.

By going to this folder (below), I managed to find the old MyDrive Connect app.

C:\Users\YOUR-WINDOWS-USERNAME-HERE\AppData\Local\TomTom\HOME3

I installed the older one, from 2018 and it SEEMS to be working far, far better than the new one. It did initially produce an error when updating (which already is an improvement over the current app). I retried and it worked.

So far, I've only updated certain parts and it isn't seeming to want to update the maps themselves - but other updates HAVE worked - so far.

The Via 280 in Oz is the same device as the 1535 in North America. Tomtom just decided to name models differently in different regions.

So, the difference in name should not be affecting the ability for the device to obtain appropriate updates. What MIGHT be causing issues is the fact that Tomtom's servers worldwide are having problems the last couple of days.

Answers

Go 5100
How difficult is it to update TomTom sat navs!
Took 6 hours to finally update it but next time I managed to get a computer to recognize the Sat Nav it says it needs updating again.

Kept getting stuck on "checking" and "getting ready" took that long I gave up.

Tried 4 different computers.
Two different operation systems win 10, win 7.
The latest version of My Drive and an older version of My drive.
3 different USB leads, and every USB socket on all 4 computers.
Keep getting the same faults, stuck on checking and getting ready.

I've come to the conclusion that TomToms software is very flawed and virtually unworkable.

I have a Start 25 which updates no problem every time. I also have a GO5000 which is dreadful. Last time I updated, it corrupted my maps. I have currently been looking at "Getting ready ....." for 90 minutes. I've no idea what it's doing. Is it downloading? Is it stuck? How long will it take to complete, if it ever does?
Come on TomTom! Why can't we have a progress bar like every other piece of software?

Welcome to the Community! I can see that the updates went through fine yesterday on your device. This usually happens when the update is installing, but not properly reflected in MyDrive Connect. You can keep the device connected till the download fails/completes, you can check the status in the right bottom corner on MyDrive Connect.

My map download stalled after 60%. I tried everything,. Support said it was my computers anti virus and firewall. Then they said it was my providers limitations. I stopped anti virus, firewall my provider did something but it still stalled at 60%. Reading the above I uninstalled Mydriveconnect, reinstalled and this time it offered updates. After doing the updates, it then worked. God knows why!!! But thanks for the help given here.

After struggling for 4 days (and most of 3 nights!), each time waiting hours for my new updates to download - then fall over - I discovered this forum! I tried deleting files, voices etc as suggested by Tom Tom but to no avail. In the end I used the uninstaller suggested above, deleted MyDrive and reinstalled the latest version. It then took about 3 hours to download the new smaller European maps but it worked fine. No idea why there are so many instances of this same problem occurring but I think Tom Tom ought to seriously check it out as it just leads to a lot of customer dissatisfaction.

As Kenneth562019 said this (I just killed the app in Windows task manager and then restarted it, and then it started the update process).
I did this and it worked for me too, after waiting 90mins for it do its checking.
TomTom get your act together or I will use the Garmin that came with the car.

I just done the updates for my Start25 to check the functioning of the TomTom servers.

For a connection problem with the message "Busy servers" often a clean installation with a fresh copy of My Drive Connect (MDC) solves the problem.

Try to do that:
With your device Not connected to the PC:
1/ Uninstall MDC, accept the removal of downloads in the popup window.
2/ "Restart" your PC (Not Shut down or Sleep)
3/ Download and install the last version MDC, take it here:
- On this page, at the bottom, the green button "Download for ...":https://www.tomtom.com/en_gb/mydrive-connect/
- In the popup window, keep ticked at least "Download updates on my computer (recommended)"
4/ "Log in" with your email and password in MDC.
5/ Connect your device.

Culprit in my case was my VPN: downloads would go through OK, but then it got stuck on "checking" for ages until I realised. Disconnected my VPN and everything started working correctly.
I thought I'd have learned this by now!