6 Ways To Increase Customer Retention

Managing your customer retention may be the most important factor in growing your business. A Harvard Business study found that increasing retention rates by 5% can lead to increased profits by 25%-95%. With so many outlets for customers to give their feedback, both good and bad, giving customers an exceptional experience will…

3 Things Survey Automation Can Do For You

SurveyLocal automation allows business owners to integrate with their CRM or accounting software to reach out to customers with a review request as soon as the job is completed. Here's the three top reasons you should have your reviews automated. 1. Automation saves you time We know you're busy. When…

Here’s The 5 Ways To Improve Your Online Reviews

By now, most business owners know that having good online reviews is important to growing business. But what do you do if your a business owner and your company already has some bad reviews and it is now effecting your bottom line? Here's the 5 ways that you can reverse…

Join SurveyLocal CEO At The Collin SBDC Social Media Carnival

Join SurveyLocal Founder and CEO Chad Williams as he speaks at the Collin County Social Media Carnival on February 9, 2017! The Social Media Carnival will give small businesses tips and tricks how to market their business to consumers. Learn the industries most innovative ways on how to market your…

4 Reasons To Focus On Online Reviews in 2017

4 Reasons To Focus On Online Reviews in 2017 4.Online Reputation Matters More Than Ever Let's take a moment to remind everyone how important the internet is in the modern time. Almost everyone has a Google and a Facebook account (grandparents included) at the very least. Also as likely is…

Why You Want Customers to Review Your Business

We live in a time where every persons opinions can be seen by millions in an instant; artists and children go viral for their skills, stores will instantly sell out of a product a celebrity was posted wearing, and business can be made or torn apart by online reviews. Now, potential customers will…

What Sites Are Consumers Using the Most For Online Reviews

Before starting any marketing campaign, an important first step is to find out where consumers are. This will save many marketing dollars, and of course, time. This is no different with online reviews. The obvious reason is because you want to make sure those online reviews don’t go to waste. …

How to Maximize the Benefits of Your Online Reviews

There is no denying the powerful benefits of online reviews. But, you are missing out on many opportunities if you are not re-purposing them to maximize those benefits. Here are the 3 easiest ways to maximize the positive benefits on online reviews: Respond to all online reviews Responding to your…

How To Respond To Positive Online Reviews

If you want to skip the above video, here are some quick tips: When responding to positive online reviews, you should highlight what makes your business special. For example a service based business responding to a positive review might say: "We're glad you enjoyed our fast response time. Our company makes quick…

How To Respond To Negative Online Reviews

Unhappy customers are going to happen, it’s the nature of any business. You can’t please everyone. And with that, negative online reviews are likely to happen at some point. This isn’t necessarily a reflection of the business as many times, the only people passionate enough to take the time to…