Communicating remotely

- It's not what you say, it's how you say it.…If you work from a home office or another remote location,…this motto can get complicated.…The core of this saying relates to psychologist's,…Albert Mehrabian's research,…which tells us about the meaning of a message.…He found that 55% of a message…is carried by non-verbal expression,…38% by the way our words come across,…and only a mere 7% of the meaning…is communicated in the exact words we use.…

How does this play out when you work remotely?…Is the meaning of a message carried along the same way…on the phone or on chat?…Here are a few questions to consider…when you choose a communication channel…for your remote workplace operation.…What do I need to accomplish?…Am I trying to inform, persuade,…or just establish a relationship?…The overall approach is different…when you're pitching a specific idea,…or just discussing in general terms.…

Who is my audience and what works best for them?…Knowing what channel will work best for the other person…will give you a better chance of being heard.…

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Author

Updated

1/20/2016

Released

1/24/2015

In order to lead or manage others, you need to master your communication skills. In this series of tips, communication experts Tatiana Kolovou and Brenda Bailey-Hughes help you hone your communication skills in order to deal with difficult people, influence others, confidently speak in public at a moment's notice, and much more.

Topics include:

Understanding introversion and extroversion

Persuading people

Negotiating your needs

Making small talk

Saying no

And more…

Skill Level Appropriate for all

3h 42m

Duration

2,385,264

Views

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