Xotelia Software

Xotelia offers cloud-based channel management and property management solutions for small and midsize properties such as guest houses, hotels, vacation-rental properties and apartments. The software enables customers to book properties through online travel platforms such as Airbnb, Booking.com, Expedia and TripAdvisor.

Xotelia integrates with web-content management systems such as JimDo, WordPress and Wix. A “Book Now” button for Facebook links clients to users' booking pages from Facebook, and property managers can monitor their websites' performance by embedding Google Analytics into their booking engines.

45 Reviews of Xotelia

Very bad experience, the customer service is the worst part, essentially non-existent...

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Pros

The ease of use is good for a beginner, initially, the customer service is good but as soon as you pay & seek other assistance they will stop answering you.

Cons

Many standard features found on other channel manager are non-existent with Xotelia...You need to upload Airbnb rates manually, reservations & price changes often don't sync, the system glitches & crashes for weeks on end sometimes & customer service is an absolute catastrophe!

This has had a bad impact on my short-term rentals, there have been periods where basic features such as updating rates & availabilities are unavailable for weeks!

Maybe we were unlucky but that was disastrous

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Pros

Very promising Channel Manager with a lot of good tools and options.
Great functions and options for connecting with all OTAs and manage rates.
We heard a lot of good things about Xotelia and that's why we went for it but looking here on the last reviews we feel that we might have had to check a little more before going for it.

Cons

As beginners at that time and with few knowledge on how to set up everything it was very difficult to deal with the interface and worst of all nonexistent customer service that basically stopped us from trying to set up everything.
The contract has been immediately terminated and we didn't even received the promised free first month.
Disastrous experience for us but as I previously said, it might be only us who have experienced this kind of experience.

Review Source: Capterra

January 2018

January 2018

Worst Customer Service

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A basic software that works but worst customer service

Pros

It seemed affordable and though lacked a lot in features, the basic need was served so it worked for us. However, in this type of product, customer service is extremely important. We had always been disappointed and we have reached our limit so even though we just recently renewed, we have decided to opt out.

Cons

Customer service does not exist. It makes reservations and that's about it. There's a lot of important features now available in the market that will get your money's worth. As customers would be using this for the business, I highly suggest to look for better alternatives. This is a waste of investment.

Very unsactisfied about this service

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Pros

Xotelia it easy to use and provide some interesting features though not always working. I cannot really say I like something about Xotelia. Indeed, as soon as it was possible, I decided to switch to another channel manager offering, for the same price, a better and more reliable service.

Cons

Pour quality, does not fulfil the featured characteristics, continuous bug causing overbookings, credit card data missing, lagging behind retrieving bookings from the channels.
All suddenly they transformed the customer care service phone number to a premium rate number (0.20 euros a minute). Apart from the good will of a single operator, general support is poor, ineffective and slow. Commercial support service it is even worst.

Extremely slow to respond, read the small print

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None and they are charging me for service not received.

Pros

I have used several software programs for booking reservations. I was looking for very specific characteristics. I was initially impressed that a "training" was required to fully review the software. It APPEARED to be very personal attention and their desire for maximum success.

Cons

I could not review this software without signing up for a training. Like most others I breezed through the terms of the agreement in a hurry to get to see if this software would work for me. It turns out that by agreeing to the terms of agreement you are agreeing to being billed for 12 months for their service. Once I went through their training and saw the complete service and not having my followup questions answered I decided not to use this software. I was surprised to find that, despite not using their software for even one day, I am being charged for their services for 12 months. I emailed them and asked this to be corrected and to credit my payments due to not using their service and they refused. I let them know that I would do what I could to warn others of this little "trick" (who reads the small print? who would think that by going through the sign-up process, which happens all the time before seeing a product, in order to be introduced to their service they would charge for 12 months of service even though their services were never used?) So, beware. If you want to use this service they require that you go through a training to see what the service is but by agreeing to review their product via a training you are also agreeing to pay for a 12 month subscription. Secondly, the questions I had following the training were never answered. One email was "answered" (with a non-answer email) weeks later with an apology that they were SO busy.

They are hotel channel manager, but a lot of the times software it is not working as it should.

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You do not get the benefit of what it supposed to do

Pros

Affordability was the thing that attracted us to this software, nevertheless with overbookings it is not cheap at the end.

Cons

Overbookings happened multiple times and and customer support always blames you (you as hotel manager didn't manage to insert reservation or availability) and never really solves your problem. Maybe because they are cheaper than others they do not include that great service but overall experience disappointing as it does not serve the purpose - avoiding overbookings and wasting time managing everything manually

Review Source: Capterra

Response: Xotelia, Xotelia

Date: June 2017

June 2017

Dear Luka,
We thank you very much for taking the time to review our products.
We will make to take into account your account to improve our services.
Kind regards,
The Xotelia Team

March 2017

March 2017

Very bad service, very slow or no assistance at all

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I had many synchronization problems, I wrote to them but they ignored my requests, I is very frustrating also considering that they put the prices up this year without improving anything!

Overall satisfied of my experience with Xotelia

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Joined Xotelia 10 months ago for my condo. The onboarding was smooth and the channel manager quite easy to use. The experience is + so far

Pros

Affordable
Comprehensive
Easy to use

Cons

Need their team to do the connexion.

Review Source: Capterra

Rick from Cando LLC

February 2017

February 2017

Waste of time and money

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We are now using Xotelia for a couple of months and our experience has been awful. This was the first time ever using software like this and any question we had was answered in about a week in horribly spelled English (French Company). Signing me up was perfect, but that was also the only good experience we had. We can not sync our existing AirBNB, we are having issues with same day check out and check in as the system works on days and not nights

Pros

Have not found a single PRO on XOTELIA

Cons

The complete suite is a mess and a total waste of time

Review Source: Capterra

Maristela from vnbjfhgrjfnczx,m

February 2017

February 2017

Don't buy their services, they don't offer support straight away, they will ask you to go FQA

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I have paid for Xotelia's services and every time I email them they ask me to go to FQA. If you want to have their support, I mean someone talking to you explaining everything you must book an appointment that will take at least 15DAYS and costs 60 Euros.

Pros

It seems to have all functions you need

Cons

It doesn't work, extremely difficult to manage if you are not an expert in software, when you subscribe to their services, the company book an hour with you to explain how it works and after that you don't have any support unless you pay 60 Euros booked with two weeks advance.

Advice to Others

Don't buy it unless you are really an expert in software.

Review Source: Capterra

Response: Xotelia, Xotelia

Date: February 2017

February 2017

Hello,
We are sorry to hear that you encountered issues using the Xotelia solution.
Would you please send us you request number (number you receive when you send an email to support). We will do our best to solve your issues as soon as possible.
Kind regards,
The Xotelia Team

Glad to have this software

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I was taking reservations from our website, Booking.com, Expedia, etc. and once I would get a booking, I would have to update all of the others so there would not be a double booking. This software took that task out and everything is updated in one place. It took some time to get it up and running, but well worth the effort.
There are features that need work, and features that could be added and/or changed to make it more useful for things other than just bookings, i.e. printing invoices, etc. But I have been working with support and they are very receptive and are always striving to improve.
I am so glad I ended up with Xotelia.

Pros

Consolidation of booking engines and display of availability.

Cons

Needs some features added, and also tweak some of the existing features. They are currently working on these issues.

Review Source: Capterra

Response: Xotelia, Xotelia

Date: January 2017

January 2017

Hi Rob,
Thank you for the much appreciated feedback.
We are glad your experience with Xotelia is positive.
Kind regards,
The Xotelia Team!

If only there was customer support!

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Not sure how to review Xotelia as we never managed to set up! Despite that they were happy to keep getting their fees every month (6 months). I would suggest they have a fixed cost for set up and then take normal fees. In my experience I would NOT recommend someone to use their services due to lack of customer service. There were 2/3 week delays on responses and answers were very vague.

Pros

Affordable

Cons

No customer service

Advice to Others

I think they should have a separate set up fee. Then charge once up and running.

Review Source: Capterra

Response: Xotelia, Xotelia

Date: January 2017

January 2017

Dear Zoe,
We are sorry you encountered issues with our customer support.
We will use your feedback to improve our solution and our service.
Kind regards,
The Xotelia Team

Overall a quality product

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I was looking for a channel manager solution for one of my friend who runs a small hotel which has 4 different rooms. We were getting bookings from Airbnb, Booking.com, Agoda, Expedia and having troubles to update each and every calendar manually. Especially during the high season.

I was looking for the cheapest channel manager and the Xotelia was the one. They don't have many features but definitely, cater our requirement. Initially, setup was bit painful because we had to enter all existing bookings into an excel file and then upload. Most of other channel managers like SabeeApp.com had cool features like importing all existing bookings automatically so that we don't have to do a thing.

But anyway once this painful setup is over, everything works as expected. We were having some troubles when sending rates and availability to Airbnb channel. Then found out Airbnb has some high restrictions, so due to that reason Xotelia was so buggy. But it is resolved now.

Now my friend who runs the hotel receive an email every morning, which room is free today, to which room guests are going to arrive today and their phone no etc.... We don't use a PMS, but this channel manager works like a one.

When it comes to Customer Support, I think they are having very few number of people so, if you make a skype chat you will probably get a reply on next date. The email support also takes time unless you bug them all the time like I do.

We can forget that delay in customer support because we hardly have to use them after the initial integration. The only drawback I see in this system is this is not mobile friendly. Since this is a web-based system, this doesn't display nicely on your iPhone (I double in iPad as well). You have to have a laptop with you if you are doing changes every time. But that also ok, because we get a mobile friendly email every morning that does the job.

Pros

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Cons

Website is not mobile friendly, and there is no mobile application as well.

Advice to Others

If you need a super customer support, you have to disturb them every single time over email and skype. Then only the job will be done. Other than that they are very polite.

Review Source: Capterra

Response: Xotelia, Xotelia

Date: January 2017

January 2017

Hi Isuru,

Thank you very much for your email.
We are very glad to hear that you are very happy using the Xotelia solution.
We appreciate all the constructive comments and will use it to improve our solution.

Good product

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I used this Software for a year. It is a good product if you have a small Hotel. They don't offer PSM, only channel manager. It is easy to use, but they created a Beta version for bookings and I started to get overbookings. I try to contact technical supper several times, and they answered me like one month later. I had to be very careful with the Beta version, because of that. After one year contract, I decided to try another product, with better costomer service. And with PSM to make my life easier.

Pros

Very easy to use. You can use it in any computer with internet. Easy to find reservations, cancellations, etc.

Cons

Very slow customer service. They don't answer fast when you have the problem and need to solve it in that moment. They don't have live chat. The beta version has many mistakes, like over bookings. The mobile version is not very friendly, very small, not really for smartphones.

Advice to Others

Good for the price, good for small hotels

Review Source: Capterra

Response: Xotelia, Xotelia

Date: December 2016

December 2016

Dear Gretel,
Thank you for the feedback.
We are sorry to hear that you were not fully satisfied is the quality of our solution.
Indeed, some features are in Beta version but for most of them you should be able to use them at their full potential very soon.
Kind regards,
The Xotelia Team

Louise from Du Repos Bed and Breakfast

December 2016

December 2016

To much application for nothing

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I love Xotelia, I save lots of time. The only thing I don't like, there is too many pages that we do not need. We have the same thing on different pages.

Review Source: Capterra

Response: Xotelia, Xotelia

Date: January 2017

January 2017

Hi Louise!
Thank you for the feedback.
We will take your feedback into consideration.
Best,
The Xotelia Team

The worst customer service

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I never experience a bad customer service like with xotelia.
They never give you a solution, they never answer your emails or phone call, and they don't even care about it.
They promise us 24/7 customer service and is a complete lie.
I am looking for a better channel manager to change it.
I am happy that I suffer 1 year and now I could cancel the contract!

Pros

Nothing

Cons

Customer service

Advice to Others

Choose other company!
This will not give you nothing than a headache

Review Source: Capterra

Response: Xotelia, Xotelia

Date: November 2016

November 2016

Dear Carolina,
We are sorry to hear that you are not fully satisfied with the solution.
We take your feedback really seriously.
Our account manager manager will be in touch during the course of the day.
Kind regards,
The Xotelia Team

Ibrahim from Crown Hotel Guesthouse

November 2016

November 2016

A fantastic service, highly recommended

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My experience of Xotelia has been anything but positive overall. There are a few things that I wasn't happy with but you will find pros and cons to every channel manager etc
The price for the amount/type of rooms you have can go up. So it is preferable for those with less or fewer types of rooms. But is still a milestone cheaper than any of the competitor such as free to book, my allocator or eviio. This is mainly because Xotelia doesn't charge commission on bookings. So you can save a lot, if you get most of your bookings on OTAs.

The customer service is fantastic. My account manager Sorin was nothing but amazing. Super helpful and he really knows what he's doing. Rarely did I have a problem that he couldn't find the solution to. However, there were times that I had to pressure or spam him to get things done. There were days where he couldn't get back to me until the evening, and others where he would be with me the whole day, and I could get a lot done. But this is understandable, Xotelia is a growing company so the staff can sometimes have too much on their plate. And as we were just starting off there was a lot more to do. We also had an issue where my account manager put in the wrong codes for the rooms, which led to a few over bookings. But this was quickly and urgently dealt with.

Another thing to note is that although the xotelia admin dashboard is great. You do need to spend the time to learn and get used to it. Your account manager will not do everything for you, or spoon feed you. I had to put in room codes, fill in descriptions etc. This is great at the same time because it helps you to understand the xotelia admin dashboard better.

A few other nitpicks. Xotelia does not support some OTAs such as Priceline, kayak. However, there is a huge variety, including a two-way connection with Airbnb which I don't think any other channel manager offers.

I was also upset that Xotelia didn't offer the automated email Trip review service for trip advisor reviews. Which their competitors free to book, and myallocator do. I contacted both xotelia and TripAdvisor regarding this matter. And got a 'no' from both.

Please note that these are all issues that I have faced personally, and take nothing away from what a fantastic service this really is. The best in the market, and I will definitely be continuing to use this as my B&B progresses.

Review Source: Capterra

Response: Xotelia, Xotelia

Date: November 2016

November 2016

Hi Ibrahim,

Thank you for your review. We are glad to hear that you are fully satisfied with the Xotelia solution.
Cheers,
The Xotelia Team

Just perfect

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I've been using Xotelia for more than three years now. I am totally satisfied with the service provided. The kindness and reactivity of the people always ready to help.
I wouldn'd change for anything else.

Pros

Easy to use

Cons

I would like to be able to update prices and availabilities for all rooms at the same time. Not one by one

Review Source: Capterra

Response: Xotelia, Xotelia

Date: November 2016

November 2016

Dear Philippe,

Thanks for the positive feedback.
We are more than happy to hear you are satisfied with the service we provide.

Cheers,

The Xotelia Team

Domitila from La Trimardière

October 2016

October 2016

Essential tool in an interconnected world

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The centralization of a Master's degree schedule is today one requires given the multiplicity of the partners. Xotelia is an easy to use, reliable tool and with a good return on investment.

Review Source: Capterra

Response: Xotelia, Xotelia

Date: November 2016

November 2016

Hi Domitila,
Thank you for the much appreciated feedback.
Wishing a busy season,
Cheers,
The Xotelia Team

L'Avenir, a b&b in Normandy

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It makes sharing booking on line with other partners possible and easy, without doublebooking or answering the phone during the whole day. Productivity and serenity for a very affordable price.
The invoicing feature of Xotelia doesn't fit yet our use.

Pros

The control and possibility it gives us to close reservations on the websites of our booking partners, while we still are able to sell the rooms on our own website.