How to change status of blacklisted emails within CRM Email Services

Emails are sent for all clients using Blackbaud Communication Services (BBCS) platform (Blackbaud Servers). Blackbaud Servers contain the blacklist information for each email address that is blacklisted. In CRM Administration>Email Services they can see all Blacklisted Email addresses. This information pulls from Blackbaud’s Email Servers. On the Blacklisted Email Addresses tab of the Email Services page, you can manage the list of email addresses that have been blacklisted to prevent the program from sending email to them. When you run the email status process, the program records any email addresses that return hard bounces and adds them to the blacklist. A hard bounce indicates a permanent delivery failure such as when the Internet Service Provider reports that an address is canceled or nonexistent. The program does not blacklist soft bounces that indicate temporary delivery failures such as network issues or full mailboxes.

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Number:106023

Products:

Blackbaud_CRM

To toggle the Blacklisted status of a particular email address:

In CRM go to Administration>Email Services

Select the Blacklisted Email Addresses tab

Find the email address you would like to change

Select Toggle blacklisted Status

At the prompt Are you sure you want to change the blacklisted status of this email address?​ select Yes

Note: You cannot remove blacklisted email addresses from the Blacklisted Email Addresses tab. To resume sending email to a blacklisted email address, you can toggle its status. For example, if the Internet Service Provider incorrectly reports an email address as invalid and you want to change its status to "Not blacklisted," select the address under Blacklisted email addresses and click Toggle blacklisted status. On the confirmation message, click Yes. You return to the Blacklisted Email Addresses tab.