Shipping & Returns

Return Policy

We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.

If for any reason, you are not content with your purchase please contact us immediately HERE.

We will then provide instruction on where to return your shoe(s). You must return the product(s) within 60 days of receipt for exchange or refund. You must send your returned package via courier at your own expense and provide us with a tracking number in order for a refund/replacement to be issued. We do not charge a restocking fee but in such cases, we will undertake lose on the cost of the initial shipping . Refunds are made in the same form as initial payment (ie. full refunded on your Paypal or credit card) and may take up to three business days to process after we receive the tracking number for the returned goods.

Kindly include when you contact us the following information. This will expedite the processing of your return.

Your full name and the date the order was placed and received. A list of the product(s) to be exchanged or refunded. The reason for the return of the products.

Shipping & Delivery

Delivery information

We will endeavour to ship your goods within 2 working days of acceptance of your order, where we hold stock in our own warehouse. However at particularly busy times of the year or public holidays it may take longer. Some items (which maybe shipped from other warehouses or made to order) may take longer to arrive. We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If delivery is required before a specific date please contact us prior to ordering so that we can advise you of any possible problems to avoid disappointment.

If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

Delivery Charges

Shipping fees are calculated by the website automatically, based upon the items added to your basket and the delivery address. Simply add the item(s) to your basket and enter the delivery address and postcode in the “Estimate Shipping” section of the ‘View Basket’ page. Please note during the checkout process you will may be given the option to upgrade your delivery service, which may incur further charges.