I have a 2005 GE Profile PFS22SISBSS refrigerator with the French doors and bottom freezer with tons of problems. About two years after the purchase, the cheap plastic “closers” on the top of the French doors just broke off, first the right one and shortly after the left one. Having the cheap plastic “closer” broken resulted in the seals rubbing against each other while closing the doors, shortly after the seals started warping and ripping.

I also have a GE Profile Washer/dryer, dishwasher, stove and microwave. In the washer I have replaced the main power supply unit, in the dish washer I had to replace the keypad, and in the stove I replaced the pilot/heating unit that lights up the stove. The microwave seems to be working fine, but just recently it did start to make a funny noise when the fan turns on, so I expect to replace something there too. All these parts I diagnosed/replaced myself, and it’s not hard to do, just do some online research.

All of that is besides the main problem that I’m having: the temperature display is intermittent and the fridge/freezer is not maintaining the proper temperature. This started to happen about 2 years ago. I decided to call GE customer service and see if this was under warranty or some replacement program, they said no and were actually pretty rude about it. Since the temperature seemed to hold every now and then, I decided not to pay some repairman $500 for GE’s problems.
I did some research and found that this is a common problem and it should be handled by a RECALL. I called customer service again and was once again fed a bunch of bullshit. I also did some more online research and came across this website http://www.bringgoodthingstolife.org/classaction.htm and this link http://www.mediafire.com/?amjkez1g22y . I called the provided number [1-800-694-8477 or 1-800-749-6629] which is the GE CONSUMER RELATIONS HOTLINE. I was able to get right through to a customer service agent and this time it was very helpful. They already had all my information from the previous times I called, this time I told the agent that the fridge/freezer is not maintaining the correct temperature, and mentioned nothing about the display. This time they told me that my fridge is covered under the “GE BOARD REPLACEMENT” warranty program. After being told several times by other customer service agents that it was not covered, by calling the right number it is suddenly covered. The customer service agent told me that all I would have to pay is a $100 service fee and the labor/parts will be covered for the main board replacement will be covered. They sent a GE Repairman the next day.

The repairman comes and examines the fridge; he tells me that the mother board needs to be replaced along with the fan, which will cost me $450. I politely tell him that this fridge is covered under the “GE Board replacement” warranty, and all that I would have to pay is $100 like the CSA told me, I also told him that the reason the fan is not working is because of the main board (thanks to some research done on this site and a few others). A few clicks on his computer and finally he agrees with me, he now also says that the only thing that needs to be replaced is the main board and not the fan. If I just agreed to his initial diagnosis, I would have been suckered into a $450 main board and fan replacement.

It takes him about 15 minutes to replace the main board and confirm that everything is working. I write him a check for $108 ($100 plus tax) and he leaves on his happy way.

Moral of the story: Don’t trust GE for anything ever again! If you have to deal with customer service, don’t. They will not help you. Call the GE Consumer Hotline with the number above instead. Try to fix as many problems as you can yourself, because GE Repairman will rape you on the price every time!

We are looking at new refrigerators and have been thinking about a bottom freezer french door style. I was told that there are currently only 2 makers of bottom freezer french door styles- LG and Amana. They each supply various other brands such as Maytag, KitchenAid, Kenmore, etc. That you could tell who was who by looking at the seal between the 2 top doors. Amana having a plastic flap on the left door that folds away when opened and the LG just uses the rubber seals of each door to provide that middle seal. Is this true? Is either method better than the other.

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Basically yes.
The french door styles are good, lots of people own them here in our area and really love them. They are very reliable as well. The GE by LG should be fine to buy. The LG's have been very reliable here, just remember that lots of local appliance repair companies won't work on them, as parts for these can take too long to get if they are not in stock. And LG has not trained anyone how to repair these that I know off. So if serviceability is important, I would stick with the Whirlpool, Amana, Maytag brands.