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Computer keeps rebooting itself? [Solved]

Faithsa

Posted 19 February 2014 - 07:44 PM

Faithsa

Member

Member

190 posts

My pc keeps randomly rebooting itself. It's done it several times this evening and a couple times the last couple days. I did a malware scan and deleted all the pup. files. I wasn't sure what to do with the PUM. files (3) but they are in the quarantine list. Ran the scan again and it showed no infections. And then it rebooted itself randomly again. Help?? Also I'm getting the message in the pic upon start up and have no clue why.

Thanks,Sabrina

0

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Dakeyras

Posted 24 February 2014 - 07:18 AM

Dakeyras

Anti-Malware Mammoth

Expert

9,684 posts

Hi and welcome back to Geeks to Go.

If you have anything iTunes related presently installed, follow the advice here and let myself know the outcome. In the event you do not have anything iTunes related installed merely inform myself and we will investigate further, thank you.

Faithsa

Posted 24 February 2014 - 08:54 AM

Faithsa

Member

Topic Starter

Member

190 posts

I turned it off last night when I was done and have kept it off most of the time since I posted because it at one point went into a cycle of reboot and while it was rebooting, rebooted again. It happened 3-4 times so I shut it down so it hopefully wouldn't get stuck. I've had it on for about an hour now and it hasn't yet but I've also not been doing anything on it.

Dakeyras

Posted 24 February 2014 - 02:31 PM

Dakeyras

Anti-Malware Mammoth

Expert

9,684 posts

Hi.

I turned it off last night when I was done and have kept it off most of the time since I posted because it at one point went into a cycle of reboot and while it was rebooting, rebooted again. It happened 3-4 times so I shut it down so it hopefully wouldn't get stuck.

Acknowledged.

I've had it on for about an hour now and it hasn't yet but I've also not been doing anything on it.

OK by all means do use your machine and in the event the same problem occurs again merely carry out the below for myself and we will then go from there, thank you.

4.1.66.0 - Husdawg, LLC)
Tales of Lagoona: Orphans of the Ocean (HKLM\...\BFG-Tales of Lagoona - Orphans of the Ocean)

(Version: - )
The Game of Life &reg; (HKLM\...\BFG-The Game of Life) (Version: - )
The Price is Right 2010 (HKLM\...\BFG-The Price is Right 2010) (Version: - )
TopArcadeHits (HKCU\...\{C1C3E833-420E-4D78-9BA7-86AEBB272384}) (Version: - TopArcadeHits)
Treasure Seekers: The Time Has Come (HKLM\...\BFG-Treasure Seekers - The Time Has Come) (Version:

Dakeyras

Posted 02 March 2014 - 06:21 AM

Dakeyras

Anti-Malware Mammoth

Expert

9,684 posts

Hi.

Are you aware your Anti-Vrius appears to be disabled and or did you do this yourself ? Either way please enable(if able).

Now the format of the logs is making it somewhat difficult for myself to review correctly and we will also re-enable all items disabled via the System Configuration Utility(MSConfig). Then in turn address those as using the aforementioned System Configuration Utility can at times actually worsen a situation rather than remedy anything.

Just take your time with the below and all should go well, in the event you have any problems merely stop what you are doing and inform myself straight away please.

Enable disabled items with SCU

Click on Start >> Run... and type in msconfig then click on OK.

Once the GUI(graphical user interface) for the System Configuration Utility has loaded:-

Click on the Services tab and select Enable AllNow click on the Startup tab and select Enable All

Now click on Apply >> Close >> Restart

Note: Ensure you do allow your machine to reboot.

Wordwrap Check:

Click on Start >> All Programs >> Accessories >> Notepad

Click on Format ensure that Wordwrap is unchecked.

If it isn't, uncheck it.

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

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Faithsa

Posted 02 March 2014 - 09:08 AM

Faithsa

Member

Topic Starter

Member

190 posts

As far as I can tell Avast is running so I'm not sure how it's disabled??

I did the first step and it seemed everything was already enabled but to make sure I clicked disable and then enable then ok, just to make certain. It then rebooted and then rebooted all by itself twice. It gave me a message about the start up settings being changed the first time which I told to go away. Then the second time it rebooted all by itself it popped up with the Run As menu. It is currently staying on (for the moment so I'll try step 2.

Also of note, it started rebooting itself yesterday when my husband was playing Railroad tycoon and then again twice when I was watching a youtube video.

Faithsa

Posted 02 March 2014 - 09:21 AM

Faithsa

Member

Topic Starter

Member

190 posts

I unchecked wraparound in notepad. Then just as I clicked to download the next thing, my Pc started a reboot cycle where its not even finishingbooting before it shuts down again. Trying to catch it at shut down to unplug for a bit to try and stop the cycle.