The staff here is incredible. They have been on top of everything and extremely helpful. The rooms are nice, includes a standing oil filled radiator for heat, comfortable beds, my only complaint, really, is that the floor is hard wood and COLD.
The wifi works fairly well (some days not so good, but that probably depends on who's using it), and the lounge areas (Zona de Wifi) are nicely maintained and comfortable.
Breakfast is basic and good - eggs, potatoes, juice, cereal, bread, cheese, ham, fruit, etc.
The hotel is located about 10-15 minutes above the main square. It takes some getting used to walking uphill at this elevation for this sea level girl, but definitely doable, just take it slow!

El Balcon is a lovely hotel just a few blocks from the central plaza. The location is convenient, although it does require a bit of an uphill trek to get there from the plaza. This can be challenging when getting used to the altitude, but we never found it to be a big problem as long as we took our time getting up the hill. The place is in a quiet neighborhood, and and has a great courtyard with trees, plants, and various types of birds. Our room, on the second floor, also had absolutely beautiful views of the city and the hills from both the room and the balcony outside the room. Not all rooms have a view, however. The staff were extremely nice and accommodating. The breakfasts were excellent. The beds were comfortable. The only real issue we had was with hot water. The water in the shower tended to be either extremely hot or extremely cold; it was very difficult to get it to run at a consistently comfortable temperature, although by the end of our five-day stay, we more or less got the hang of it. Overall, El Balcon was an excellent place to stay, and I'd highly recommend it.

Judi from Amherst, MA

Located a mere three streets from the very well known and very central Plaza de Armas Sqaure, guests of the El Balcon in …More

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