Job Description

What are we looking for?
Right now we are looking for a near native German speaker with a good level of English to work for an exciting client of ours who works in pharmaceuticals. This customer service job is based in Cork, Ireland and if you are interested, it could be your next German speaking job abroad.

What will you do in this job?
Within this German speaking customer service job you will be responsible for the monitoring and resolving of any orders and issues that may arise. Track and resolve tier 1 issues that can be transferred to relevant associates when required. Manage and create reports on SLA’s, train in new recruits as well as maintaining the review and evaluation of your fellow associates on the overall delivering of service. You will be tasked with actively supporting and promoting business and service improvement activities.

Who will you be working for?
Our client being nearly 140 years old, employs around 40,000 people in over 140 countries. While producing a wide range of products around pharmaceuticals we know that you have used or at least heard of this global giant. With them you get the chance to work in a multicultural environment, experiencing many different cultures, and broadening your horizons.

Who are we looking for?
Right now we are looking for a near native German speaker who has a good knowledge of English too, that your communication levels in both languages is excellent and you will be communicating via both phone and email. You have previous experience in Customer service and this job requires you to be extremely customer focussed, and previous experience in this area will help you in your day to day activities. It is important that you know your way around SAP software as you will be using it in your daily activities.
You have a good working knowledge of Microsoft Office, a good problem solver who is extremely customer focussed.

Where would you be working?
Cork! The home of the ‘best chipper in the world i.e. KC’s chipper in Douglas, so surely the promise of an amazing ‘chip sambo’ alone is enough to get you over here?Cork being the one of the largest counties in Ireland has so much to offer, from good public transport, beautiful country escapes, amazing shops and restaurants with larger portions to a buzzing night life in the city and more. Come and experience it for yourself by applying for this German B2B Customerr Service Job.

Interview & Salary
For this Customer Service Job here in Cork you will have to sit through 2 interviews. The first being a Skype interview and the second being a face-to-face interview and if you live abroad and need to travel for the interview, some of your expenses will be covered by our client.
If you are successful and after a series of background checks you could be the next German Customer Service Representative. It is important to note that your salary depends on the amount of experience you have in the area i.e. it could range from €24,000 - €28,000 (gross a year). With that a relocation package is on offer for those who will need to move to Cork, as well as many more great benefits such as free parking, Free tea and coffee all day, life assurance and education assistance..

If you have any questions about this B2B Customer Service job please do not hesitate to contact us on +353 15 24 24 20.

If you like what you see then APPLY TODAY and send us your CV in English.

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