Role of the Executive in Quality

Role of the Executive in Quality

Quality pioneer Edwards Deming said "It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do." No approach to improving quality and creating a quality culture can be successful without the sustained involvement and participation of the organization's executives. In this webcast, we will look at the absolutes of quality and other concepts promoted by Phil Crosby.

Webcast Presenter: Wayne Kost

Approx. Run time: 52:03 minutes

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