Atera Reviews

A breath of fresh air in a Crowded RMM Market

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it.

I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas.

Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful.

I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.

Love it

Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to small tech companies.
Pros:
Pricing is per tech, not per seat
Cloud based
Great UI
Prompt updates
Cons:
Remote connector can be finicky sometimes
I miss ScreenConnect sometimes but that's a small price to pay for how much you save by using Atera

A low cost alternative to other RMMs

I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting.

Pros:

-Pretty easy access to get feature requests to the development team
-PowerShell scripting was recently added
-The pricing model works really well for small shops
-New features have come out at a pretty good pace so far

Cons:

-Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del
-Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format

Pricing Model is second to none!

We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. The program itself has a smooth interface as well that is easy to navigate. We have been using Atera for 2 months now but I dont see us going back...

Atera for MSP's.

As the IT industry evolves, we have to also evolve to meet the needs of our clients. Our IT Company has seen a lot of changes in the industry over the last 20 years. In order to compete in this competitive market, we need to be in constant contact with our clients and to be able to quickly address their issues. Over the last year, our managers have been beta testing Managed Services Software products. They made a decision to buy a RMM package from a reputable company that wanted to break into this market. Their product offered an extensive feature list but it was too difficult to use for our staff and they did not invest the time to training and integration. So, after a year of wasting money, the owners of the company decided to go a different direction. They chose Atera, a full featured RMM and PSA product that is priced different than the rest of the market. This pricing model was what first attracted us to this product. Being a small company with a limited budget, we watch all monthly expenditures. Pricing based on the number of active Technicians just made sense to us and our clients. After the 30 Day trial period, communicating with Atera Sales and Support, we felt like this product was a perfect fit. The interface is easy to understand and Atera Support has been responsive and knowledgeable. We are still in the beginning stages of deployment and so far, we are very pleased with the performance and the Atera staff.

Great Tool for MSPs

We have been using Atera's platform for a few months now and have worked with them on development and what a wonderful experience it has been. We look forward to helping Atera by offering ideas for new features as we continue to implement their solution into our business.
PROS: Great pricing, web based, great reporting, great customer service and easy access to remotely manage any device.
CONS: Remote connection only works in Windows and no end user remote connection feature but, both of these are on the road map.

Great product which is still evolving

We have been using Atera aControl for quite a while now. It has evolved to a great product and it is still evolving. I also think that is it's greatest pro. They listnen to their users and incorporate input and ideas.
There could be some more improvement here and there, but at this moment I only think the remote control feature is not up to par yet.

Atera Servicedesk = My Servicedesk

Atera is a really well working set of servicedesk tools in one handy dashboard. It's providing us the ability to really service our customers to their IT needs. We use it to monitor all systems, support users remotely, easily backup and restore, follow it all up with tickets.

Atera cloud based MSP software is a giant killer

After looking at many different sign for packages I decided to give Atera a try. I was very happy that I did. the agent is very small and installs quickly. the software is very robust allows you to perform all of the functionality that all of the other big player software allows you to do. with that being said the software is growing every day and with each new release there are more more features that keep coming and I can't wait for each release. The pricing model is great and can't be beat.

Atera Maybe The best

What hits me the most about Atera is that it is almost for free, with their per technician billing you will never find a better pricing anywhere, for some of us who are still new in the industry and also want what the big boys have we can safely say we found our robin hood. It is a true God-sent for any serious IT personnel or company as it provides the key elements that should be there.

Accountability (ticketing system)

Remote monitoring giving us a proactive approach.

Remote assistance, the best way to meet SLA agreements

CRM we are all in it for the money and we need a way to track our clients and contracts.

Web based, allowing me to work from virtually anywhere in the world.
So for me it is a full package.

With every system there will always be bugs and glitches here and there but they do make up for it with an exceptional support team, you are never alone. I have noticed an average of 1 hour for someone to be working on any issue that may arise. The only downside i have noticed is the inability to completely customize the software to my individual needs myself, however i can still communicate with the team to do it for me.

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