Frequently Asked Questions

How does the 14-day free trial work?

When you sign up for a free trial, you instantly get access to all the features in the Emerging Plan. You can choose to downgrade to the free Apprentice Plan at any point before your 14-day trial ends. If you enjoy the Emerging or Established Plan, you don’t have to do a thing. We’ll automatically invoice you for the next month.

Can I change plans later?

Of course! You can upgrade or downgrade at any time through your account settings. All of our plans are month-to-month. No contracts. No obligations.

How do I pay for my plan?

When signing up or upgrading to a paid plan, you will be prompted to enter your preferred credit card information. We will bill you automatically each month using this credit card. You may change your credit card information at any point through your account settings. All your personal information is stored privately, safely and securely.

Is the Apprentice Plan really free?

Yep! While it may not have some of the awesome features of our Emerging or Established Plan, our free membership Apprentice Plan is a great place to start your journey as a professional artist.

Do you take a percentage of each sale?

The Commissioned takes 0% of sales from our Emerging and Established Plan members. A 20% commission is applied to all sales on The Commissioned for our Apprentice Plan members.

Is there a processing fee for credit cards?

Yes. To ensure a seamless transaction, we use a highly regarded third-party payment processor. They apply a standard 3% processing fee to each credit card transaction. This fee is passed on to each of our members whether they select a free or paid plan.

Will I receive a refund if I cancel my The Commissioned paid subscription?

In most cases, canceling your paid subscription before it expires means you'll finish your current subscription without receiving money back. Once the subscription expires, your plan will revert to the Apprentice (Free) plan, and you will no longer have access to the features granted by the paid upgrade. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied for that account.

Will I receive a refund if I cancel my paid subscription?

In most cases, canceling your paid subscription before it expires means you'll finish your current subscription without receiving money back. Once the subscription expires, your plan will revert to the free Apprentice Plan. You will no longer have access to the features granted by the paid plan. After downgrading, your account will no longer automatically renew and no further renewal charges will be applied to that account.

What if I have other questions not listed here?

Chat with us! Our friendly support team would love to help answer any questions you may have.

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