Frequently Asked Questions

Fall/Winter 2018 Collection (30)

Cancellation requests submitted within 30 days of enrollment qualify for a full refund on all Kits, as well as the On-the-Go Kit, as long as the Hoot Loot credit issued has not been used or all products purchased with the Hoot Loot credit are returned. Cancellation requests must be submitted to CGSupport@OrigamiOwl.com.

PV is not generated for the amount of Hoot Loot used. Purchases made using only Hoot Loot are not eligible for PV. (Business Supply orders never earn PV.)

If the amount of PV generated on an order is less than the amount of Hoot Loot used, PV will not be generated. Using another form of payment with Hoot Loot on an order will still result in less or no PV earned depending on the amount of PV generated on the order.

Example: If you use $50 in Hoot Loot on an order that generates 150 PV you will generate 100 PV for the order.

Example: If you use $100 in Hoot Loot on an order that generates 90 PV, you will not generate PV.

Example: If you use $100 in Hoot Loot on an order that generates 100 PV, you will not generate PV.

Hoot Loot can be accessed immediately after enrollment. Simply log in to the Back Office and select Edit Account > Points Account to see the balance.

To use Hoot Loot, simply add items to your jewelry or Jewelry Bar Business Essentials shopping cart. At the Payment section during checkout, you will have the option to apply up to the available balance of Hoot Loot credit. A credit card will need to be entered to cover the cost of shipping and tax.

*Hoot Loot can be used when purchasing jewelry and Jewelry Bar Business Essentials together for combined shipping.

Simply log in to the Back Office and select Edit Account > Points Account to see the balance.

To use Hoot Loot, simply add items to your jewelry or Jewelry Bar Business Essentials shopping cart. At the Payment section during checkout, you will have the option to apply up to the available balance of Hoot Loot credit. A credit card will need to be entered to cover the cost of shipping and tax.

*Hoot Loot can be used when purchasing jewelry and Jewelry Bar Business Essentials together for combined shipping.