Delivery received yesterday in opened package, damaged box and partrs missing. NOT impressed ...David Hall

Was rather disturbed initially that the order would be delayed some two weeks or so. It was not an issue for me at the time as I keep spares of this rather unreliable and fragile item. However, if I did have a faulty part, I would have had much inconvenience.
Service itself was great. i was always kept in the loop about the order from MyTub who eventually delivered. ...Michael F Jones

Excellent service, prompt and very efficient. " The John Lewis of the plumbing industry"....Marjorie Walker

Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou...Robin

control knobs arrived on time in good order.
Thanks...John Lawrence Millar

The service and communication was absolutely top notch. Very helpful staff and would definately use again....M A Khan

Very satisfied, but i have to say was slow. Other places deliver withiin a few days, but thank you all the same, you were cheaper than other places, so all in all, was worth waiting a few more days for....Kyle Sinclair

The tap cartridge was exactly what I wanted and cured the leak....Christopher John Cole

Many thanks for an excellent service and very efficient customer relations....David Calder