CAREERS AT RAINMAKERS

Tier 1 Clinical Call Center Liaison

Rainmakers Strategic Solutions LLC is a fast growing, high performing business delivering value-added consulting services that enable our clients to envision, implement and measure achievement of their transformational and strategic goals. We are committed to Excellence, Passion, Diversity and Knowledge.

In this fully-remote role, the Tier 1 Contact Tracing Call Center Liaison (T1) will contact persons who may have been exposed to COVID-19. The T1 will a) collect information about the person’s health status and b) direct the person for testing. The primary goal is tracing the contacts of confirmed COVID-19 patients and reaching out to each contact to provide anonymous contact exposure notification along with appropriate education to reduce further spread of the infection in the population.

Must be able to demonstrate excellent interpersonal skills, professionalism, and the ability to organize simultaneous tasks

Job Qualifications:

High School Diploma Required

Bachelor’s Degree preferred

Experience working in social services or community setting for at least 1-2 years

Strong interpersonal skills

Experience working as an outreach representative, community health worker, in-person assister or navigator

Basic computer skills, including knowledge of Microsoft Office Suite

Ability to document relevant symptoms; investigate and follow up with contacts; and have basic analytical skills

Awareness and understanding of local cultural sensitivities and be able to help contacts navigate the public health and healthcare systems

Ability to initiate and maintain positive working relationships with members in the community wherever they reside with respect and confidentiality

Understand the community served and how to communicate important health information, while maintaining the member’s dignity and getting them to engage by taking charge of their own health care needs with your assistance

Ability and willingness to provide emotional support, encouragement and motivation to members

Must have wired (no wifi connections can be used) high-speed internet in your home office