b.You may get an error “The Microsoft VM you are attempting to install is a protected system component and can only be updated with a later release of the operating system or service pack”

1.If so, just click “OK”

5.Run the CCM install

6.If you get an error “CreateProcess: Error: 2: The system cannot find the file specified.” Then look in the C:\Program Files\Common Files\Cisco\Logs directory.You should find a file CCMInst mm-dd-yyyy hh.mm.ss.