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The Juniper Hotel & Bistro Front Desk Agent

Front Desk Agent
The Juniper Hotel & Bistro - Banff, AB
Overview of the Role
The Juniper Hotel and Bistro is a boutique 52-room property that accommodates visitors and groups from all over the world. Located in a remote woodland setting next to an ancient archaeological site and a wildlife movement route, our hotel offers spectacular views across the Bow Valley. As a Front Desk Agent, you will champion outstanding guest service and strive to exceed guest expectations at the hotel. Attention to detail, prudence and friendliness are necessary skills to perform well in this role.
What you’ll do:
• Interact effectively with hotel guests and co-workers to create a positive hotel experience
• Perform front desk tasks including the check in & check out of guests, processing payment, confirming bookings, and assigning rooms
• Respond to guest requests, inquires or complaints
• Answer all in-coming phone calls in a professional manner
• Provide information on hotel facilities and services
• Share general information on points of interest in the area and services in the community
What you have:
• A minimum of 1 years hotel front desk work experience
• Knowledge of property management systems
• Flexibility to work a variety of shifts including weekends
• Demonstrated values aligned with the Juniper’s commitment to community, art & nature
What’s in it for you:
• The diversity of working with a locally owned, rapidly growing business
• A rewarding, positive and creative work environment
• Competitive wage
• Staff Accommodation (subject to availability)
• Generous restaurant and hotel discounts
How to Apply
If this role resonates with you and you have the skills to contribute to our company’s triple bottom line we’d love to hear from you. Please reply to this ad with your cover letter and resume.
We thank all applicants that apply, but only those deemed qualified by our hiring manager will be contacted.
Required experience:
• Front Desk: 1 year