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I could not agree more – communication IS the #1 complaint among consumers. With the advent of “multi-tasking” we seem to have lost the vital importance of taking the time to manage our communication with our clients. Solution: slow down! Communicate with your clients and tell them WHY you are doing what you are doing and more importantly – explain why you did not respond as expected. Real estate is ever-changing and it is our job as real estate professionals to make sure our clients understand the process in detail.