Blog to post all Installer and Licensing related info to users of Adobe products

Upcoming changes to the Admin Console

The Admin Console is the one-stop shop for administrators to manage their organization’s Adobe software and users. It makes license and user management simple, whether you have a team of 5 or an enterprise of 5,000. As you may have heard, we are hard at work improving the Admin Console experience, and want to give you a sneak peek into what’s coming this year.

Customer impact

Since this change is purely within the Admin Console, there will be no impact to your end-users. All your content and data will move with you to the new Admin Console and no action is required on your part.

What’s changing

New look and feel

We are enhancing the overall usability including navigation, workflows, and user management. The new design aligns with Adobe’s global design, which means that navigation, etc. will match what exists in our other products.

More in-console guidance and notifications

The new Admin Console will guide you through the steps needed to get Adobe products in the hands of the people that need them. And you’ll be able to easily see if we need to tell you something—in our dedicated notifications center or banner-like alerts.

Simplified packages, right in the cloud

Admins have two primary choices for deployment: self-service or managed installs. Self-service provides the least amount of IT overhead and the most amount of end-user autonomy. If the admin wants more control, then they can utilize the managed install options Adobe provides. New in this release is the capability to create customized packages directly within the console itself, removing the requirement to download and install Creative Cloud Packager.

User management

We’re centralizing user management, making it easier than ever to find a user. And for admins with a “team” product (Creative Cloud for teams, Acrobat DC, Captivate, and Presenter), you’ll now be able to group your users for ease of reporting.

Value Incentive Plan (VIP) renewals

Renewing your licenses purchased through VIP will be a breeze. Renewals will provide a consistent and real-time view of license assignments, including who will lose access after the renewal period ends. There’s no more confusion on who’s renewed and who’s not. Also, we are simplifying administration: you’ll use the same page to add and remove users during renewal for a streamlined workflow.

Product invitations and entitlements

We’re substantially improving the way your users get access to products and admin roles. In addition to enhance welcome emails, look for the following:

Adobe ID: Users will get access right away, and you don’t need to wait for the user to accept an invitation before entitling them to products.

Stay in-the-know

We’ll share more information here, and be sure to reach out to your Adobe Account Manager with any questions. Before we roll out these changes, you will receive an automated email from adminconsole@adobe.com as a reminder.

FAQ

Q: Will I lose access to any existing features or configurations I’ve created?

A: We will begin to move people over at the end of July, then monthly after that until all users are on the new experience. Before we roll out these changes, you will receive an automated email from adminconsole@adobe.com as a reminder.

Q: Will my users be impacted?

A: This change is exclusively within the Admin Console, so there is no impact to your end-users.

Q: Is there any action required on my part?

A: There is no action required by the admin. Once you get access to your new Admin Console, navigate through the Get Started Guide to see all the bells & whistles.

Q: When will the current consoles retire?

A: Your current console will retire as soon as you migrate to the new experience. Once all consoles are migrated, we will retire the entire experiences across Adobe.

Q: I have pending invites in my console. What will happen to those invites during migration?

A: If a pending invitation is less than 30 days old, it will be automatically accepted. If the invitation is more than 30 days old, it will expire and you must re-invite these users. This applies to team product invitations, additional administrator invitations for team products, and end-user invitations to join an enterprise organization.

Suzanne Wagner

Comments

I was on with tech support for over 30 minutes, asking how do I send an invitation email. Never got an answer until after asking 9 times, the tech finally said the email was sent automatically. There is no indication anywhere that an email took place, no way to see if a user received or acknowledged.
I believe that is a huge missing. Please code that back in the admin user admin page.