House Cleaning Questions?

House Cleaning Questions?

Deciding to place your trust in a new cleaning company depends on many things. For example, their ability to meet your needs, the pricing structure, and the ease of scheduling. Also, the feedback from satisfied (or not) customers is important. However, your overall decision will be strongly influenced by your gut-reaction. It also includes the comfort level the first time you interact with us. Therefore, we’d like to answer as many of your house cleaning questions as possible before we get together to help put your mind at ease.

What if I have additional requests?

Let us know ahead of time so we may be prepared. If there are specific areas you wish us to avoid and not clean, please call the office in advance. We are happy to comply. Please note, however, we do not clean items such as computers, areas containing bodily fluids or excretions, or litter boxes.

Can I provide my own cleaning supplies?

We use completely biodegradable and environmentally-friendly products. However, if you prefer a specialty product, please inform us in advance and leave it with instructions for your team.

Do I have to be home when the cleaning team is scheduled to come?

Entry arrangements will be discussed at the time of your estimate. Many options are available:

Provide us with a key we will keep securely stored at our facility.

Notify us of a key hidden outside the home.

Show us how to use your security system.

Plan to be home when we arrive for each visit.

Simply let us know your preference. Our personnel are instructed to lock the door upon arrival. They will also not admit anyone into your home throughout the duration of the service, including maintenance crews. If we cannot gain access to your home at the time of cleaning, there will be a $50 charge.

What forms of payment to you accept for cleaning services?

For all clients, we require a credit card be on file. Further, payment is expected at the time of service and our preferred method of payment is by check. Please leave it for pick-up the day of cleaning. (Fees will be incurred for late payments and returned checks.) If utilizing a check is inconvenient for you, we can arrange for credit card payment through an automatic deduction.

What if I need to cancel my regularly scheduled service?

Please call the office at least 24 hours in advance to cancel service for that day. Frequent cancellations may result in a cancellation fee, a price increase and loss of your scheduled timeslot or preferred cleaning team.

Can I request a specific time for my cleaning services?

Please allow us the flexibility of scheduling our arrival between 8:30am– 4:30pm. We will try to accommodate your request however existing client schedules will limit available timeslots. To help ease this, our services can be arranged on a weekly, bi-weekly or monthly basis. Note we do not provide service on major holidays.

What steps should I take if I’m not satisfied with the job done?

We believe that periodic inspections and strong customer service are the best way to maintain and improve our high quality of service. Cleaning team leaders will occasionally drop in at various sites to check on the current staff. They also to help ensure all cleaning standards are met. We also may call you to inquire about the cleaning job. We do follow up via email and we ask you to provide feedback after every service.

Regardless, we guarantee our work 100%. We will return and correct any serious cleaning problems reported. Simply notify us of any issue no later than 8:00 am the following day and we will do our best to rectify it.

Are pets a problem for the cleaning service?

We want to ensure the safety of both your pets and our staff. So please secure your animals and pick up after them.

What happens if there’s an accident?

If an accident were to occur, our personnel are instructed to report the damage to our main office immediately. We reserve the option to repair or replace the valuable affected based upon its present dollar value. Our staff is trained to work thoroughly and carefully but accidents can happen on even the best cleaning teams. Therefore, we encourage you to put away any valuables or heirlooms to avoid mishaps.