FAQ & Tips

1. Can I see a room?/ Do you give tours?We offer drop in tours from Monday to Friday from 12:00 (noon) to 3:00 pm. There is no need to schedule an appointment, but we suggest calling ahead of time to check that there is a staff member available to show you a suite. You may see a room based on the availability at the time of your visit. We do not show occupied rooms.

2. What is the reservation process?Apply online or in person in the rental office. If your application reached us successfully you will receive an email with a reference number and instructions on what to do next. To secure and reserve the room, you must make your deposit payment (last month’s rent). You can pay in person by cash, credit or debit. Or call us and pay over the phone with a credit card. We do not have online payment options. Once the deposit has been paid, the room is reserved for you and a confirmation email will be sent to you. You will find out your room number and other room information on the day you move in.

3. How much is the deposit payment?The deposit payment is your last month’s rent. Therefore, the deposit must be equivalent to your monthly payments. Please see our rates for the monthly rates of rooms.

4. When can I find out my room number?You will find out you room number, floor, suite, suitemates and all other room information when you move in and pick up your keys.

5. I want to live with some friends. Can I do that?You can request to live with your friends as long as they are also full time university students, over 18 years old and are the same gender. Write their full names in the “sharing with” portion of the application. At Tartu College, we try our best to accommodate everyone’s requests. However, we cannot guarantee that you will be assigned a room in the same suite as your friend. You will find out your room number and other room information when you move in. If you wish to live in a DOUBLE SHARED room, then you must find and apply with a friend. Tartu College does not assign roommates for the Double Shared rooms.

6. What is the move in process?First you must apply (online or in person at the Office), make the full deposit payment and receive a confirmation email from the Office. Before you move in, you must come to the Office to present your valid Student ID and make your first month's payment. On your Move In day, you can pick up the keys from the Front Desk and move in after 4pm. At the Front Desk, you will be able to pick up your keys,find out your suite number and other information.

7. How do I pay my rent? When? Where?How: You can make a payment in the Tartu College Office with Cash, Credit, Debit, or personal cheques.When: Monthly occupancy payments are due within the first 5 business days of each month at the Tartu College Office. During the first 5 business days, the Office is open 9 am to 5 pm. Regular office hours are Monday thru Friday from 9am to 4pm. An ADMINISTRATION FEE of $20.00 will be ADDED to your monthly fee, if it is not paid by the 5th business day of the month.Where: Make a payment in the Tartu College Office. The entrance is to your left just before the main doors on Bloor Street.Please keep all deposit and monthly occupancy payment receipts as proof of payment and for tax purposes! There is a $10 charge for a replacement letter for lost monthly occupancy payment receipts.

8. What is included in the monthly occupancy fee?• Heat• Water• Electricity• Access to Tartu College’s internet services (WiFi)• Weekly housekeeping of the common areas (shared washrooms, hallway and a kitchen)

9. What is a Blue Bin and how should I recycle properly?The Blue Bin refers to Toronto’s recycling program. Please read to the stickers on Blue Bins to identify recyclable items and for updates on recyclables. Generally, paper, glass, plastic, tin, metal should be placed into the recycling blue bin/boxes. Thoroughly rinse containers of food before putting them into the Blue Bin. Remember: NO FOOD WASTE/GARBAGE GOES INTO THE BLUE BIN!!!

10. What do I do if I suspect there are pests in the suite?Tartu College is committed to keeping a clean, safe, comfortable residence. We work with pest control companies and train staff to keep Tartu clean. We take any report of pests very seriously and will investigate all reports. If you suspect you have a pest problem in your suite, report it to the Front Desk or Office immediately and in writing. Tartu College staff will investigate and work with you to resolve the problem.

11. Where can I pick up packages?If a package is delivered to you at Tartu College, the Front Desk staff will put a pick-up slip in your mailbox. In order to pick up your package, please visit the Front Desk between the hours of 8am-11pm with your pick-up slip and ID. If you have ordered a package, make sure the delivery cost is paid for ahead of time with the delivery company. Tartu College will not cover the cost of delivery of personal packages.

12. How do I get mail?The mailboxes can be found behind the Front Desk. Mail is separated by suite, so please make sure you take mail only addressed to you.

13. I have a bike. Is there somewhere I can lock it or store it safely?Tartu College has an underground garage with bike stands that are only accessible with an activated Tartu College FOB. Access to the bike parking in the garage costs $10 a month. The Office staff are able to assist you if you wish to use the bike parking.

14. Does Tartu College have a laundry room? Is it free?Yes, Tartu College has a laundry room located on the 18th floor. The machines are coin operated and cost $2.00 for the washer and $1.75 for the dryer. The laundry room is open until 11pm. Unfortunately, Tartu College and Master’s Buffeteria are unable to provide change for the machines. Please save your loonies and quarters. If you have a problem with the machines, refer to the company information posted clearly on the walls.

15. Where are the nearest grocery stores located?The nearest, large grocery store is Metro located on the corner of Bloor St. W. and Robert St. across from the Shoppers Drug Mart. There is also a convenience store, called Galleria, open 24 hours on the corner of Huron St. and Bloor St. W. Cheaper options for produce and smaller grocery items can be found in Chinatown (along Spadina Ave. past College St.) or Koreatown (along Bloor St. W. past Bathurst St).

16. I misplaced my keys, how do I get back into my suite? Can I get a new set?If you forget your keys, call the Front Desk 24-hour number (416 317 4858) and they will help you get back into your suite. However, for every subsequent time you forget your keys, there is a $10 fee. If you misplaced or lost your keys, contact the Front Desk about a replacement. A whole new set with a new FOB is $50. You can make this payment in the Office. Remember your keys!

17. How can I change my PIN on the key pad of my door?The Front Desk will give instructions about setting a pin code during your move-in. For further information, contact the Front Desk for assistance.

18. How do I get my air conditioning to work in my climate controlled room?The window must be securely closed for the air conditioning to work. If the window is closed and you continue to have problems, see the Front Desk.

19. What do I do if something is not working in my suite (e.g. lightbulb is burnt out, internet is down, problems with appliances in the kitchen, plumbing issues in the washrooms etc.)?If you have a non-urgent maintenance issue in your suite, please notify the Front Desk staff between 4pm and 8pm. During regular office hours, you can also contact the Office staff (Monday-Friday 9am-4pm) and we will notify staff to look into the issue ASAP. If it is an emergency issue such as a flood, overflow or leak, you must contact the Front Desk immediately at 416-317-4858.

20. I want to change my room, is it possible to move into another suite?Ideally, we want to solve any issues you have with your room/suite, but if not possible, then please talk to Tartu College Office staff. Depending on the availability of rooms in the building, you may be able to transfer to another suite. However, the transfer fee is $50 and you will have 24 hours to complete the transfer. Please note, that it is not always possible to transfer immediately if the building is at full capacity.

21. What if I have issues with my suitemates?Living with other people can be an opportunity to make life long friends from all around the world, but it can also be challenging to adjust to everyone's personal schedules and habits. You are all adults living together, so if you have an issue, talk it through with your suitemate to resolve the problem between yourselves. Remember to be aware of your mutual and shared responsibilities in the suite and refer to the Rules and Regulations for clarification. If you need any support, or wish to have a third party address your concerns, the Tartu College Office is happy to help you.

22. What if I have severe allergies/dietary restrictions?If you have any severe allergies or dietary restrictions that may be affected by other people's cooking, you must inform Tartu College staff (Office and Front Desk) and inform your suitemates. Remember, that you are living in a shared suite and must be respectful of other people's food sensitivities and preferences.

23. Where is the restaurant?Master’s Buffeteria is located on the main floor. Turn left when walking through the lobby or use the door from Bloor street. Masters’s Buffeteria is open from 7:30am to 7pm from Monday to Friday. See their website for details and menu options.

24. Where can I organize a meal plan?Please contact Masters Buffeteria 416-924-7651 and more information on their webpage www.mastersbuffeteria.com