tag:status.macabacus.com,2005:/historyMacabacus Status - Incident History2018-12-10T11:48:09-05:00Macabacustag:status.macabacus.com,2005:Incident/19904262018-10-24T08:23:50-04:002018-10-24T08:23:51-04:00Authentication Server / Admin Console Problems<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>08:23</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:56</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:36</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting user authentication and Admin Console login.</p>tag:status.macabacus.com,2005:Incident/18098412018-07-12T11:03:22-04:002018-07-12T11:03:22-04:00Website outage<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>11:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue</p>tag:status.macabacus.com,2005:Incident/16734812018-04-07T03:00:15-04:002018-04-07T03:00:15-04:00Server software update<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>17:47</var> EDT</small><br><strong>Scheduled</strong> - We will be updating server software during a one-hour maintenance window scheduled to minimize impact to our customers.. The window, during which the server will be intermittently offline to perform this update, is approximate. Macabacus software may be unable to authenticate with the server during this time, which could result in a temporary loss of access to your Macabacus add-ins if your version is older than v8.0.0. Also, your Admin Console and other portions of our website may be unavailable during this time.</p>tag:status.macabacus.com,2005:Incident/13033132017-07-20T13:18:47-04:002017-07-20T13:18:47-04:00Website outage<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>13:18</var> EDT</small><br><strong>Resolved</strong> - The server outage has been determined to be the result of a failed hardware component. The component has been replaced, and no further outages related to this incident are expected.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Investigating</strong> - The macabacus.com website is experiencing an outage likely related to the one earlier today. We and our technology partner that manages the server are investigating.</p>tag:status.macabacus.com,2005:Incident/13030902017-07-20T11:39:58-04:002017-07-20T11:39:58-04:00Website outage<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:39</var> EDT</small><br><strong>Resolved</strong> - This incident was caused by an unexpected failure of a server managed by one of our technology partners. The server has been restored and appears stable. This incident is now resolved.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Monitoring</strong> - There is no longer an outage at macabacus.com. We are working with our technology partners to determine the root cause and whether to expect further outages.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Investigating</strong> - The macabacus.com website is down for reasons that we and our technology providers are currently investigating. This outage may affect user authentication and thus access to Macabacus software.</p>tag:status.macabacus.com,2005:Incident/12714792017-06-20T14:00:23-04:002017-06-20T14:00:24-04:00User authentication and Admin Console outage<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Resolved</strong> - User authentication and the Admin Console experienced a brief outage at approximately 13:10 ET that lasted approximately 5 minutes. This outage was due to unexpected server changes made in connection with finalizing a prior transition to a new data center.</p>tag:status.macabacus.com,2005:Incident/11609092017-03-16T11:34:54-04:002017-03-16T11:34:54-04:00Admin Console<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>04:52</var> EDT</small><br><strong>Monitoring</strong> - The Recurly outage appears to be resolved, and we continue to monitor until Recurly confirms resolution.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>04:37</var> EDT</small><br><strong>Identified</strong> - This issue has been confirmed to be related to the Recurly outage. Services will be restored when the Recurly outage is resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>04:19</var> EDT</small><br><strong>Investigating</strong> - Investigating inability to sign into Admin Console. This appears to be related to an outage reported by our subscription management vendor, Recurly.</p>tag:status.macabacus.com,2005:Incident/11378982017-02-24T23:48:19-05:002017-02-24T23:48:19-05:00Admin Console<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>23:48</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:17</var> EST</small><br><strong>Investigating</strong> - Admin Console and the checkout page are currently unavailable. There appears to be a currently unreported outage with our subscription processing vendor, Recurly. We are investigating.</p>tag:status.macabacus.com,2005:Incident/5858472016-07-16T09:10:58-04:002016-07-16T09:10:58-04:00Server Mainentance<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>09:10</var> EDT</small><br><strong>Resolved</strong> - Server maintenance is now complete.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>06:49</var> EDT</small><br><strong>Identified</strong> - We are conducting server maintenance that is expected to last from approximately 07:00 to 09:00 (NYC time). Admin Console, online checkout, and user authentication may be periodically unavailable during this window. Apologies for any inconvenience.</p>tag:status.macabacus.com,2005:Incident/4997302016-05-10T10:19:25-04:002016-05-10T10:19:25-04:00Subscription management outage<p><small>May <var data-var='date'>10</var>, <var data-var='time'>10:19</var> EDT</small><br><strong>Resolved</strong> - Issues have been resolved. Contact support@macabacus.com with any questions.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>09:40</var> EDT</small><br><strong>Identified</strong> - Our subscription management vendor is experiencing a temporary outage that is affecting user authentication and Admin Console operation for some customers.</p>