Imagine the following scenario in CRM 2013 Service Pack 1: You use server side synchronization to keep all your appointments, contacts and tasks in sync with your Exchange mailbox. To track appointments from Outlook to Exchange you use the Dynamics CRM...

There were reports of a Self-XSS vulnerability issue that affected Microsoft Dynamics CRM 2011 and 2013. Our development team has addressed this problem in CRM 2013, which consisted in a wrong behaviour when the lookup auto-resolve of Biz/Users/AddUsers...

The CRM Support Team can announce that Update Rollup 2 for CRM 2013 SP1 has been released and can be downloaded from here : This update rollup must be installed on a computer that is running Microsoft Dynamics CRM 2013 SP1. The KB...

Imagine the scenario where in Dynamics CRM 2013 you are trying to setup your organization in the Mobile and Tablet Apps, and you realize that when trying to authenticate you enter a never ending loop in which the application seems to be trying to perform...

In Dynamics CRM users have the possibility to add Post comments and notes in the entities. In this scenario example, the comment will be made by the user who is not an owner of this particular record. Your business need is to receive a message from the...

This details about a scenario in Dynamics CRM 2013 with an import of an organisation failing due to duplicate user names. Environmental pre-condition: There are at least two trusted Domains (e.g. Domain1 and Domain2). Once in a while it may become...

This scenario is when importing an organization into CRM 2013 and map users of a trusted domain Mapping user may fail with an application error in the CRM Administration Tool It is not possible to map all users of the trusted domain...

This article is to highlight a potential issue customers may run into with Dynamics CRM 2013 when using Server-Side Synchronization and disabling a mailbox. We have seen recently that if you disable a mailbox, due to reasons such as a maintenance window...

The ability to choose the target version when resetting a sandbox instance has been enabled. There is a Target version drop-down at the top of the page when you choose to reset an instance. You can choose the Spring ’14 release or the 2015 Update...

You may see an issue when you use SSS (Server Side Sync) for Appointments, Contacts and Tasks (we call it ACT Sync), the sync fails and the Mailbox goes to disabled state. The PF trace collected during the sync has below error. >Exchange sync worker...

After upgrading CRM Server 2013 to Service Pack 1, several steps are required to be performed to use the new Windows 8.1 mobile client application. These steps are outlined in the following TechNet articles: 1. Set up CRM for tablets: http://technet.microsoft...

After migrating from CRM 2011 to CRM 2013, there are two main forms available on all entities: Information form Entity form e.g. Contact form. On the Information form, you will not be able to select data e.g. phone number field to copy if the field...

In Microsoft Dynamics CRM 2013 and the Microsoft Dynamics CRM Online Fall ‘13 Service Update, Microsoft Dynamics CRM for tablets will use Quick Create forms when creating a new record if a quick create form is available. You can opt not to use Quick Create...

If you have setup your CRM 2013 Report Authoring Environment using the SQL Data Tools (Visual Studio 2010) and the CRM 2013 Report Authoring Extensions - when modifying Out of Box CRM Reports or Reports created by the CRM Report Wizard, you may encounter...

After Installation of Service Pack 1 for Dynamics CRM 2013 or later, you no longer have the option to add existing contacts via the contact’s associated view on the account form: In Service Pack 1 the design changed to defaulting to the “Add New Contact...

CRM 2011 Update Rollup 17 and CRM 2013 SP1 Update Rollup 1 have introduced a design change to how we display unformatted values on reports that are created by the Report Wizard. Prior to the above versions we had the option (within the Edit Column...

Imagine the scenario: You have configured your CRM 2013 to use claims based authentication and configured IFD as well. Everything is working fine except CRM for Outlook. It fails at the configuration level itself with below error in the config log 11...

We have recently released a number of KB articles which are discussing the different error codes when the Microsoft Dynamics CRM for Outlook Client Configuration Wizard fails to configure to the CRM organization. We have put together a summary of these...

Due to Server Side Sync being enabled for CRM Online, there is one major difference between Online and On Premise. With CRM Online, it is required to have an O365 Global Admin (Tenant Administrator) approve the email address in CRM. If the email...

You will have seen our recent blog of Dynamics CRM 2011 Quick Find Performance & Records Per Page Setting This is part II for additional tuning steps for Quick Find. In CRM 2013, the Index Management job automatically adds indexes for Quick...

Imagine this scenario in Dynamics CRM 2011. When a CRM user does search for *cond, for example, in the quick find box on Accounts filtered view, like below screenshot, the IE window hangs and after approx. 2mins 30secs the IE window comes back from un...

Consider the following scenario. Your Dynamics CRM environment is set up with CRM using https and with SharePoint using http. You are trying to validate SharePoint sites in Dynamics CRM 2011 and shows as failed and you get the error: “The URL schemes...