Account Manager

Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Account Manager will specifically support the Enterprise Solutions Business Unit. This unit provides a number of enrollment solutions for leading health insurance companies, including sales outsourcing, enterprise technology development, and private exchanges. The Account Manager will report to the Director of Account Management.

This role requires a self-motivated professional with account management (managing 3 – 4 highly custom/complex accounts) or consulting experience. The Account Manager will be the business lead and hold revenue responsibility for a number of GoHealth’s largest accounts, acting as the liaison between the Carrier and a variety of other functions within GoHealth’s support teams. This role will be responsible for the day-to-day support of several call center and technology accounts, supporting the Carrier during on-boarding, management, and growth of each account. The Account Manager will be critical in the successful management of the entire Enterprise Solutions Business Unit and promoting goodwill internally and with our carrier partners.

Gather business requirements and coordinate with all external and internal teams to provide a seamless program implementation for onboarding Carriers. This includes implementation of: Call Center Programs, facilitating contracting, the staffing approach, telephony and technology setup, training programming, quality, and reporting. Technology Programs, facilitating the contracting, business requirements gathering, and implementation of our Whitelabeled SaaS shopping and enrollment platform

Provide ongoing support to Carrier Partners.

Provide critical reporting and information to our key Carrier partner points of contact or to the internal reporting team

Research, remediate, and proactively communicate account issues as they occur to both carrier partners, account management leadership, and the appropriate internal teams

Apply excellent Carrier partner service and work efficiently with Program Managers and Agent Performance counterparts to manage and deliver day to day results, exceeding carrier partner expectations

Develop entrenched relationships within partner insurance companies

Serve as the primary point of contact between the Carrier partner and GoHealth internal teams, including Call Center Operations, Analytics, Finance, Legal Counsel, and Technology