The Gartner research library, available via a Penn State Libraries subscription, provides articles and information for technical professionals. Gartner, Inc. is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions.

This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.

This one-hour session is intended for Penn State staff who support IT Services. The two primary topics are the Major Incident Process and the IT Alerts Process. Recent improvements to these processes have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing those processes, including answers to questions such as:

When should I call the Incident Manager?

Who is responsible for posting and updating alerts related to Major Incidents?

How can I initiate an IT alert outside of the Major Incident process?

...and more

This Training on Demand can be delivered in-person as a 1 hour demonstration session.

This Skype for Business Learning Path supports all Penn State faculty, staff, and students using Microsoft Skype for Business. Follow this learning path in the order of the modules or choose individual topics to review.