Scribbles Software

How can we help you today?

Processing the Order - Grabbing an Order

Modified on: Tue, Jul 7, 2015 at 9:55 PM

To start processing a new order, you must select either the 'Grab Application' button or 'Grab And Process'. These buttons allow you to take ownership of the task of the oldest task in the Unassigned list (first application in the list) and they also removes the application in the Unassigned list for the other users.

Grap Application vs Grab and Process

﻿Grab Application - This option grants the user ownership of the task and moves the order from Unassigned Orders to My Orders. To process the request, the user must click on the My Orders tab and click the Order Number to open the request. Think of it as grabbing an order to process at a later time e.g. after lunch.﻿

﻿Grab And Process - This option grants the user ownership of the task and opens the request so the user can process the task. In other words, to grab an order and process it now.

﻿Process any application - To grab any particular order to process irrespective of the date of submission, click on the check icon. This acts likes the Grab and Process button. ﻿Un-assigning an application

If you need to un-assign an application from yourself, you may have grabbed one by mistake for example, navigate to the My Orders tab and then click on the black X next to your username. The application will be placed back into the Unassigned list.

﻿Grab Filters

If you have Grab Filters set up, when you click on Grab Application or Grab and Process you will be able to filter which order you grab based on the option you select. e.g. If you select a Transcripts from the option list, you will grab the oldest order that has a transcript requested in it, no matter where it is in the order list.