Take a deep breath and become more aware of this moment. Before you listen to someone else, before you speak to someone else – ask yourself “How do I want to act in this situation? What matters most right now? How do I want to feel? How do I want this other person to feel as he interacts with me? And focus on those good-feeling emotions and scenarios that you want to experience.

Even if someone else is very distracted or even rude to you – take a deep breath and focus on how you want to act, how you want to feel.