Verizon Canada shall receive and respond to feedback regarding the manner in which it provides goods or services to customers with disabilities. Customers with disabilities shall be able to provide feedback and receive responses to feedback in a manner that takes into account a customer’s accessibility needs due to disability. Feedback may be received and responded to in person, by telephone, in writing or by delivery of electronic text.

Methods of Providing Feedback:

The following methods of providing feedback to Verizon Canada on the provisions of goods and service to people with disabilities are available:

This section was created by Verizon Canada Ltd. to act as a home for all required information about our internal complaint-handling processes, and for information regarding CCTS (“the Complaints Page”). This complaints page contains a link to the CCTS web site home page.

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call tollfree at 1-888-221-1687.