How Hosted IP PBX Solutions Can Keep Your Communications Competitive

The way you do business is changing fast.

It’s not just that you’re replacing your face-to-face interactions with a range of digital modes like email, instant messaging, and videoconferencing—now you need to insist that those modes be available anytime, anywhere on devices that are familiar, mobile and allow us to access and communicate any and all of your data at will.

Problem: How to keep up — affordably

You need communications capabilities that can stay apace of all this, which the plain old telephone system (POTS) cannot. The alternative has been IP PBXs that replace bundles of physical wires with a session initiation protocol (SIP) service called trunking.

SIP trunking is inherently multiplexed, so the same Internet connection carrying voice traffic (VoIP) also carries data traffic. This significantly reduces costs and allows more control over communications: you can load-balance calls across facilities, route them to failover centers for better business continuity and deploy cloud-based services.

But keeping up is hard to do when you buy hardware to do it. Even current-generation IP PBXs struggle to deliver all the communications services needed these days, such as web-based voicemail or an auto-attendant. In addition, premise-based IP PBXs are pricy and complex to set up and maintain.

Solution: Hosted IP PBX

A cost-effective alternative can be found in hosted IP PBX services, which deliver state-of-the-art capabilities that shift costs from CapEx to OpEx. Here’s my list of hosted IP PBX payoffs: