Whitelisting Craft and videos in your proxy or firewall

InVision’s Craft plugin must be able to reach out to our services in order for Craft to install and work properly. If it’s unable to do so (e.g. because you have a proxy, firewall, VPN, or other network security in place that’s blocking the connection) then you won’t be able to use Craft.

Fortunately, many IT teams that have implemented network security also have provisions for whitelisting specific services so that they can resume working. If you’ve run into some of the issues described in Why am I unable to install or connect with Craft and InVision Sync? then you’re going to need to work with your IT and/or security team to get Craft whitelisted.

What needs to be whitelisted?

What you need to whitelist depends on whether you’re using InVision normally or using our Private Cloud offering.

General Customers (including Enterprise customers)

To whitelist Craft your IT/security team will need to know the following list of domains (e.g. auth.invisionapp.com) and ports (e.g. 443) so they can make exceptions for network traffic going to these services:

Domain and port

Purpose

auth-api.invisionapp.com:443

Core service used for signing you in to InVision

craft-api.invisionapp.com:443

Primary service powering Craft

craft-beta.invisionapp.com:443

craft-assets.invisionapp.com:443

craft-manager-api.invisionapp.com:443

Powers the Craft Beta management system

google-analytics.com:443

api.segment.io:443

e.crashlytics.com:443

settings.crashlytics.com:443

api.crashlytics.com:443

cdn.segment.com:443

logs-01.loggly.com:443

app.datadoghq.com:443

Analytics services that we use for monitoring the health of Craft and for measuring engagement

app.getsentry.com:443

Logging service that we use for identifying potential technical issues proactively so we can resolve them more quickly

clientstream.launchdarkly.com:443

app.launchdarkly.com:443

mobile.launchdarkly.com:443

events.launchdarkly.com:443

Service powering Craft feature management

*.pusher.com:443

Design System Manager Realtime library update system

ws.pusherapp.com:443

Realtime design library notification framework

freehand-api.invisionapp.com:443

api.amplitude.com:443

api.mixpanel.com:443

cdn.mxpnl.com:443

Service powering Freehand

invisionapp.zendesk.com:443

Service powering our in-app feedback function

assets.v7-io.invisionapp.com:443

Powers the Design System Management (DSM) tool

login.invisionapp.com

Powers Unsplash in the Craft Data tool

d3bjj9dk2qserj.cloudfront.net

Powers our CDN (content delivery network)

Private Cloud

For our customers using our Private Cloud solutions, you’ll instead need to whitelist the following services. Note that you’ll need to modify the first two, replacing your_subdomain with your specific InVision subdomain. If you’re not sure what value to enter here, please contact InVision Support for guidance.

Domain and port

Purpose

auth-api.your_subdomain-io.invisionapp.com:443

Core service used for signing you in to InVision

craft-api.your_subdomain-io.invisionapp.com:443

Primary service powering Craft

craft-beta.invisionapp.com:443

craft-assets.invisionapp.com:443

craft-manager-api.invisionapp.com:443

Powers the Craft Beta management system

google-analytics.com:443

api.segment.io:443

e.crashlytics.com:443

settings.crashlytics.com:443

api.crashlytics.com:443

cdn.segment.com:443

logs-01.loggly.com:443

app.datadoghq.com:443

Analytics services that we use for monitoring the health of Craft and for measuring engagement

app.getsentry.com:443

Logging service that we use for identifying potential technical issues proactively so we can resolve them more quickly

clientstream.launchdarkly.com:443

app.launchdarkly.com:443

mobile.launchdarkly.com:443

events.launchdarkly.com:443

Service powering Craft feature management

*.pusher.com:443

Design System Manager Realtime library update system

ws.pusherapp.com:443

Realtime design library notification framework

freehand-api.invisionapp.com:443

api.amplitude.com:443

api.mixpanel.com:443

cdn.mxpnl.com:443

Service powering Freehand

invisionapp.zendesk.com:443

Service powering our in-app feedback function

assets.your_subdomain-io.invisionapp.com:443

Powers the Design System Management (DSM) tool

login.invisionapp.com

Powers Unsplash in the Craft Data tool

d3bjj9dk2qserj.cloudfront.net

Powers our CDN (content delivery network)

How do we whitelist these domains and ports?

Exactly how you whitelist these services varies wildly from service to service and device to device. As a result, we’re not able to provide more specific information for how to whitelist these services. If you believe you’re subject to network security that’s blocking Craft you’ll need to speak with your IT team for guidance on how best to proceed.

Whitelisting Learn Center videos

In situations where all video content is blocked, regardless of source, whitelisting the following domains will ensure our content comes through:

*.wistia.comfast.wistia.netembedwistia-a.akamaihd.net

Note: Domains and ports may change in the future. Although uncommon, we still suggest following this page in order to be alerted of any changes made. To follow this page, sign in, and then click the Follow button at the top right of this page.