Our educational programs cover a vast array of insurance and insurance related issues; disaster assistance; and referrals to special programs.

Our primary responsibility is the investigation and mediation of insurance claims and other insurance related disputes as a third-party mediator. Our investigators are trained to determine if the involved insurance company or agent is acting in accordance with Tennessee laws, rules and regulations.

John Duncan, Property and Casualty Unit, Manager - (615) 741-2333 Tennessee state law requires that rates changed by fire and casualty insurance companies must be "fair, reasonable, adequate, and not unfairly discriminatory." This section makes actuarial determinations resulting from rate filings and reports its findings to the commissioner.