What are InVision’s refund policies?

Downgrading to the Free planIf you purchase a paid InVision plan and then downgrade to a Free plan after using the paid plan, InVisionApp is not able to issue refunds for unused service.

Downgrading to a lower planIf you purchase a paid InVision plan and then downgrade to a lower plan, InVisionApp only charges you a prorated amount the next time you are billed for your new plan.

Canceling before auto-renewalWhen you cancel your subscription to avoid auto-renewal, that change is effective immediately. If you want to turn off auto-renewal so that you don’t get charged again but can still use your plan until it expires, please contact us.

Refunds for Enterprise customersIf you purchase an Enterprise account and you have team members who are currently on other paid plans, we may be able to refund their plans. Click here for more information.

Refunds for individual plans after purchasing a Team subscriptionIf you purchase a Team subscription and you have team members who are currently on other paid plans, we may be able to refund their plans. Click here for more information.

Pausing your plan

You can pause your plan for $5/month. While your account is paused, any remaining time on your subscription will be prorated and returned to your account as credit. Learn more about our Pause plan here.

Switching from Yearly to Monthly paid plans

If you accidentally selected a Yearly plan and you need to switch to a Monthly plan, click here.