WHAT’S YOUR STORY, CANADA?

Strategy 2020: Canada’s public space

We are transforming the way we engage with Canadians. Creating connections with our audiences that are more personal, more relevant, more vibrant. Here's how we continue to modernize our public broadcaster.

Environmental Performance Report 2015-2016

Our corporate environmental story is about sustainability. Sustainable actions lead to sustainable growth and, most importantly, result in sustainable measures to preserve our environment and protect the planet.

Complaints

Handling of complaints

When a formal complaint is made against information published or broadcast by CBC (whether an in-house production or a report or documentary produced by a third party), the executive producer responsible for the content in question undertakes to reply promptly.

If the complainant is not satisfied with the explanations given and applies to the Ombudsman for a review, CBC undertakes to make the Ombudsman’s opinion accessible by, among other means, posting a link on the program web page or on the page giving access to the content in question.

Requests for deletion

Because much online material remains accessible indefinitely, we receive requests to remove stories by audience members who are either principals in stories, or are affected by them.

We generally do not agree to requests to remove published material from our web pages.

Our published content is a matter of public record. To change the content of previously published material alters that record. Altering the record could undermine our credibility and the public’s trust in our journalism.

There can be exceptions to this position– where there are legal or personal safety considerations to the person named.