After Hours / Emergencies

Our physicians take emergency calls after hours on weekdays, weekends and holidays. If your child becomes acutely ill after office hours and you cannot wait until the next morning, call either office at 718.833.2300 or 718.982.6800 and the answering service will take your call and one of the physicians will get back to you as soon as possible.

The physician will determine whether we can handle the situation by phone and see you in the office the next morning or whether it will, in fact, be necessary to have your child seen more urgently in the emergency room.

Telephone Advice and Messages

All patients are encouraged to call with any questions. The office staff is trained to answer most non-clinical questions. For medical related questions or problems, the staff is not able to give any advice over the phone.

Please keep in mind when leaving messages during office hours, our physicians are handling patients that are in the office. Your call will be returned once our physician finishes seeing patients in the office. If you feel your child is sick, schedule an appointment to be seen. If a doctor tells you to come in, please advise our front desk so they may give you the best time available.

The information contained in these topics is not intended nor implied to be a substitute for professional medical advice, it is provided for educational purposes only. You assume full responsibility for how you choose to use this information.

Always seek the advice of your physician or other qualified healthcare provider before starting any new treatment or discontinuing an existing treatment. Talk with your healthcare provider about any questions you may have regarding a medical condition. Nothing contained in these topics is intended to be used for medical diagnosis or treatment.

Not a Substitute - The information and materials on this website and RemedyConnect's content (Including but not exclusive of: Illness/Symptoms, Is Your Child Sick? Medicine Dosages, Medical Conditions) should not be used as a substitute for the care and knowledge that your physician can provide to you.

Supplement - The information and materials presented here in HouseCalls Online are meant to supplement the information that you obtain from your physician. If there is a disagreement between the information presented herein and what your physician has told you -- it is more likely that your physician is correct. He or she has the benefit of knowing your medical problems.

Limitations - You should recognize that the information and materials presented here in HouseCalls Online have the following limitations, in comparison to being examined by your own physician:

You can have a conversation with your doctor.

Your doctor can perform a physical examination and any necessary tests.

You could have an underlying medical problem that requires a physician to detect.

If you're taking medications, they could influence how you experience various symptoms.

If you think that you are having a medical emergency,
call 911 or the number for the local emergency ambulance service NOW!

And when in doubt, call your doctor NOW
or go to the closest emergency department.

By using this website, you accept the information provided herein "AS IS." Neither RemedyConnect nor the providers of the information contained herein will have any liability to you arising out of your use of the information contained herein or make any express or implied warranty regarding the accuracy, content, completeness, reliability, or efficacy of the information contained within this website.

RemedyConnect, Inc. has created this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for this website: http://www.remedyconnect.com.

Acquisition of Information through PMD

We do not acquire any more information about website visitors than is required by law or is otherwise necessary to provide a high level of service efficiently and securely. Our site's registration form requires users to give us contact information (e.g., their name and e-mail address) and demographic information (e.g., children's birth months, but not birth dates). We use customer contact information from the registration form to (1) send the user pertinent medical and parenting information and (2) allow your local health provider lists of who is registering on that provider's site as a parent/guardian, staff member, doctor, or visitor. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is used to help identify you and to gather broad demographic information.

Demographic and profile data is also collected at our site. We may use this data to tailor the visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences.

Our site may use order forms to allow users to request information, products, and services.

Your Doctor's Right to Privacy

We will respect your doctor's right to privacy. A doctor typically does not give his/her e-mail address to the parents/guardians of patients. We will not provide the e-mail addresses of doctor(s) in the local practice to users of their site without the doctor(s)' permission. Their site is restricted to use by whomever they wish, and they may deny access to their site to one or more prior users. In unusual cases, doctors may change their private site's access code and arrange for us to e-mail the new access code to approved users.

Cookies

We use cookies to deliver content specific to your interests and to save your doctor's access code so you don't have to re-enter it each time you visit your doctor's site on http://www.remedyconnect.com.

Links

This site contains links to other sites. RemedyConnect.com is not responsible for the privacy practices or the content of such Websites. See Disclaimers.

When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy.

Public Forums

This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. For further information regarding our security, please contact us at support@remedyconnect.com. If you have any concerns regarding the security of information, please do not provide any information to RemedyConnect, Inc. until you are comfortable with our security measures.

Correct/Update

You may correct or update your User Registration information at any time, by visiting the User Registration section and providing your personal password that you set at registration. If need be, please email us at support@remedyconnect.com.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving e-mail communications from our partners or us, except communications approved by your doctor's practice office. To so opt-out, please email us at support@remedyconnect.com. To be removed as a user, please email us at the same address. If need be, you may mail requests to us at RemedyConnect, Inc., 9200 E. Mineral Avenue, Suite 100, Centennial, CO 80112. Our telephone number is 303-793-0703.

Contacting the Website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact us by email at support@remedyconnect.com or by mail at our address above.