Our People

Our high performance team is the key to our success. Our well-travelled and often multi-lingual people are carefully selected for their experience, service style and attitude – and for their ability to empathise with customers facing difficult or life threatening situations.

Before becoming fully-fledged assistance coordinators or case managers, new team members undertake rigorous training. This includes personal mentoring by more experienced team members and many hours of tuition and e-learning. It’s about making sure our people are ready for the challenges ahead…

We operate around the clock

Our highly-skilled service team operates around the clock at our secure purpose-built operations centre in North Sydney. We are fully staffed 24 hours a day, and have a registered nurse and team leader on every shift.

Our doctors and specialist medical consultants have expertise in aviation and emergency medicine – and they remain active in the Australian Health System. Working in intensive care facilities in teaching hospitals around Australia, and dealing with major medical traumas every day, gives them the expertise to make remote decisions about patient care.

The result? A team of highly-skilled medical professionals providing 24-hour assistance advice for your emergencies.