Jasmine Retreat

Description from the manager

The Jasmine Retreat is like a breath of fresh air. Newly remodeled in 2011 and professionally furnished by a Matter Brothers interior decorator this home is truly one of a kind. The open living room with split floor plan features cathedral ceilings and plenty of light all throughout the house. The 4 bedrooms are equipped with 1 King, 2 Queen and one pull out couch that turns into two twin size beds. The swimming pool features a large sun deck, electrically heated swimming pool as well as hot tub.

What Past Guests Are Saying

Overall Rating

oh dear

Left on 04/09/2013 for a stay in March 2013 | A FlipKey verified reviewer

we did a very late booking as we still wanted tobe in the cape coral area so choose Jasmine foolishly because of the name as it was the same name as our first cottage we ever lived in back in the Uk.It looked ok on the web page --the price was steep enough but as my husband is a very keen fisherman & this had its own dock we went for it .I was lead to believe that the electric we used if under $35 there would be no charge ---we didnot heat the pool only had the fans on when we were in --did 2 washings & was charged extra but didnt know this till we had left the property --by the way no cooker used only the kettle so very disappointed --villa was ok but no wonder it is up for sale nothing like the beautiful villa we had come from --that one even had a boat but was fully booked . Read more

Response from Vesteva Rentals & Property Management - 04/09/2013

Manager's response:

we appreciate your feedback and apologize if you feel you have been treated unfairly. I do want to remind you that when you signed the contract it states clearly that the rate includes $ 25/week of electric, and we do assume that our renters read the contract and the terms and conditions. Any excess usage above $25.00 a week becomes your responsibility. The electric is charged at $0.12 cents per KWH. Please put yourself in the shoes of a home owner, they would be unable to cover their overhead if renters for example use the AC and leave the doors open. Furthermore it cannot be the responsibility of the owner to pay for the heating of the pool if guests choose to use the pool when the ambient temperature is 50 degrees F or colder. We read the meter at check in and check out. We will also happily provide the electric bill once we receive it. Please keep in mind that we as a property management company represent the interests of the home owner as well as the interests of the renal guests.

Thank you,
Vesteva

Greg
Ontario, Canada

Great Experience

Left on 04/05/2013 for a stay in March 2013 | Greg

We stayed for 8 days and had a great time. Everything that was promised was delivered. Booking was easy and checkin was very easy as well. The pool was little dirty and no one came by to clean but overall, we had a great time.I would recommend this home to anyone looking for a great time Read more

Response from Vesteva Rentals & Property Management - 04/05/2013

Manager's response:

thanks for your review. The pool company cleans the pool on a weekly base, we wished you would haved told us that teh pool was not this clean and we would have sent him over to clean it again. We hope to see you in the near future in one of our great vacation homes

Vesteva Team

A FlipKey verified reviewer
Vineland Ontario

Complete and total relaxation!!

Left on 02/21/2013 for a stay in January 2013 | A FlipKey verified reviewer

Going away with 6 children can be quite daunting. After driving for 24 hours, it was a treat to pull into the driveway. The house was perfect for us. It was clean and spacious. We loved the fact that we could just have the doors open to the lanai. Breakfast lunch and dinner outside! The kids loved the pool and the hot tub. A grocery store 3 minutes away was great,and a short drive to many beaches.
We were sad to leave...maybe this will become an annual thing.
From Cold Canada. Read more

Response from Vesteva Rentals & Property Management - 02/21/2013

Manager's response:

Hello Jane
thankyou for your great review it was a pleaseure working with you. Hope to see you back in the near future in one of our great vacation homes. Have a wonderful time

Vesteva Team

Ray and Jane
Ohio

Beautiful home questionable rental agents.

Left on 02/03/2012 for a stay in January 2012 | Ray and Jane

We stayed for a week from 01/14/2012 to 01/22/2012. The home and area were all that I have heard. My complaint is with the rental agents. We rented this home because the discription said that we would have a heated pool and hot tub. When we arrived on Saturday both were cold. We tried to contact the rental people and they didn't return my call but showed up to try and turn things on. After the weekend with the hot tub going empty, because of problems with the system a repair person finally came on tuesday and got things going. Finally on Wenesday we could get in a warm pool. Upon getting home the following Saturday we found that we were charged an overage on the electric. We didn't run the a/C and there were only two people in the house. I guess that the overage must have come from heating the pool and hot tub. When we complained about the fact that the pool and hot tub weren't heated when we got there we were told we should have requested this ahead of time. If this had of been done ahead of time like I feel it should have they would have know there was a problem and our electric bill would have been less because it wouldn't have had to run non-stop heating them up for four days and we would have been able to use them for seven days instead of three. Also after complaining they said they would check with the owners about us not paying the overage. I would come back to the area but not rent from this agency next time. Read more

Response from Vesteva Rentals & Property Management - 02/03/2012

Manager's response:

In reference to the rental period from January 14 to January 22, 2012 we have explained to rental guests as stated in our rental contract that if renters desire to have the swimming pool pre-heated before their arrival they are required to let us know ahead of time. As a management company we represent the interests of the homeowner as well as the interests of the rental guests. It is our duty to make sure that both sides of the transaction are happy. With no one having rented the property right before the January 14, 2012 arrival the pool was not heated since no one was staying at the home. Many times in the past we have pre-heated a swimming pool for vacation guests and they end up not using the swimming pool. In those instances the electric overage comes out of our pocket. In order to avoid this, we have come up with a plan to have renters inquire with us ahead of time if they like the pool to be pre heated. If they desire to do so, we read the electric meter at the time that we turn on the heat in order to evaluate the correct electric usage.

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