Customer Support Representative

Mommy Jobs Online is recruiting for Customer Support
Representatives to work remotely. As a member of our Trade
Compliance Customer Support team you will be working in a dynamic
environment providing Level 1 Support for our Denied Party
Screening products. This position may be working occasionally on
evening support as requested by the manager. Responsibilities
Utilize ticketing application (Fresh Service) to create and
maintain incident information. Handling customer support triage
activities independently. Follow and develop procedural and
diagnostic documentation. Answer and dispatch incoming support
inquiries on a first-level basis to maintain proper service levels.
Support data team with data compiling and quality checks and other
data related items. Updating CRM and various distribution lists.
Qualifications Strong ability to troubleshoot problems quickly to
determine and resolve the root cause utilizing various techniques.
Team oriented, with the ability to work independently. Ability to
multi-task and prioritize open tasks. Must be quick and detail
oriented with strong organizational skills. Must work well under
pressure to meet the time sensitive demands of our customers.
Service oriented and solution driven. Proficiency with computer and
spreadsheet software programs, including Microsoft Office suite
products. Proficient in Microsoft Excel: sort and filter, formula
creation. Prior experience of working from home is a plus. Offer We
offer a flexible and casual work environment, as well as mentorship
and on-the-job training to support your personal growth. You will
have an opportunity to contribute new ideas and we welcome your
fresh perspective. Pay: $14.00 per hr. To Become An Agent Apply at
mommyjobsonline.com and click on Join Now and select the Customer
Service Job Bank Registry to get connected with client and to begin
their hiring process. Please reference agent id code MJOLROXANNA
when you register online. If you have further questions please
contact us at 1 (405) 418 - 6160.

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