ITIL kesktase: Service Operation

ITIL-SO

Duration: 3 days

Price:

1 450 € (+ VAT 20%)

Course overview:

Language: ENGLISH

Exam is included in the training price.

The aim of the course is to improve the way any organisation delivers the ITIL® service lifecycle. It will increase the knowledge and understanding of terminology, processes, activities and roles. It provides a detailed exploration of organisation and human aspects of

ITIL® such as team functions and departmental operations and provides the opportunity to sit the ITIL® Lifecycle examination in Service Operation.

The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management Certificate.

Audience:

Service, operations and help desk managers responsible for implementing and improving Service Operations.

Staff needing to gain a better understanding of business drivers behind IT services.

Service Lifecycle Module certificates will provide all students with a better understanding of marketing, operations and organisation.