Live from CVC: Give your veterinary practice an organizational checkup

How can you win the game if you don’t know the score? Shawn McVey, MA, MSW, owner of McVey Management Solutions in Austin, Texas, encourages practice owners and managers—and even thoughtful team members—to rate their agreement with the 20 statements below. Use a scale from 1 to 5, with 1 completely disagreeing and 5 completely agreeing that the statement matches your hospital:

1. We have a clear vision in writing that has been properly communicated and shared by everyone.

2. Our core values are clear, and we hire, review performance, reward and terminate employees based on these values.

3. Our core business is clear and our systems and processes reflect that.

4. Our 10-year target is clear and has been communicated to everyone.

5. Our target market is clear and our sales and marketing efforts are focused on it.

6. What makes our practice different from competitors is clear and all of our sales and marketing efforts reflect that.

7. We have a proven process for doing business with our clients. It has been named and visually illustrated and everyone is adhering to it.