The Manager of UX Research is an integral part of the company, working as a core member of the Product Design team. The candidate will inform UX and UI design solutions for the multiplatform product suite across Global Entertainment; these include the full complement of Web and App experiences for high-visibility brands.

The candidate will be a key contributor throughout the product development process, working with designers, product owners, project managers, engineers and key stakeholders crafting user testing methodologies, hypotheses, test plans, and prototypes with the end-goal of validating UX/UI product design solutions through moderated, qualitative usability labs.

This role will have support from junior members of the team and report to the Vice President of UX & Product Design, working with design directors on a daily basis.

Responsibilities:

Lead UX research, usability testing, and consumer insights learnings as part of Product Design Team

Work with product owners, product designers, quantitative analysts, marketers, and content programmers across the Global Entertainment Product Group to proactively identify opportunities to bring the voice of the consumer into strategic and tactical product conversations

Influence the direction of specific user research opportunities, drawing on subject matter expertise and insights from indirectly related initiatives to guide consideration towards the biggest/best opportunities for the matter at hand

Lead prioritization of what we research, and when we research it. Use best judgment on whether to leverage rapid user testing, internal panels, or external vendors to gain user insights that map directly back to product opportunities

Maintain working knowledge of external products that compete both directly and indirectly with Viacom for users’ time, and be able to speak to their feature set and user experience

Summarize and analyze results and actionable/meaningful insights that drive design decisions leading to amazing user experiences

Serve as an expert in digital and mobile video on-demand technology and trends, by going deep on user experience, business value to Viacom, broader market value, and potential threats/opportunities

Qualifications:

BA/BS or equivalent experience

5+ years of relevant experience

Ability to translate research findings into easily digestible, actionable insights

Experience with digital video products, technology, operations and industry, including processes and challenges

1+ year management experience

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