Extensive Support is Available for you when you purchase our software solution

If you require support that is customised to your company needs, we can provide you and your staff with onsite support. Our professional business partners are independent, certified consultants who can assist you from pre-purchase advice to after-sales service. Their services may include any or all of the following:

Product demonstration

Installation of software

Installing upgrades

Setting up of software

Training and data conversion

Customising forms to suit your business

a) Clients who purchased customised software solution will enjoy the following after sales support

Warranty upon delivery and installation of software

Support via phone call, email or remote connection

Softcopy user manual and/or video guide

Enhancements available

b) Clients who purchased MYOB will be entitled to the following support

1. Phone based support

As a registered MYOB customer, you’re entitled to complimentary MYOB support to help you get up and running as quickly as possible.

Just phone our Technical Support line anytime between 9.00 am to 5.30 pm, Monday to Friday and quote your MYOB serial number.
How to access MYOB Technical Support by fax or email?
Simply fax or email a clear description of your technical issue to the MYOB Technical Support team, and you will usually have a reply to your business during the next business day.

What happens when my technical support period ends?
Before your support period ends, it’s easy to ensure your business will remain covered; with a subscription to an MYOB or abss Business Intelligence Business Support plan. MYOB Business Support includes 12 months of technical support in addition to many other key benefits.

Upgrade from old version to new data file
Assist to upgrade files to latest version

Data file reactivation
Reactivate a file to have both read and write access

Data file cancellation
Option to change file to read only access and maintain within total company file limit

Serial Number Removal
Move data file from one serial number to another

Password Extraction
Retrieve administrator password in case of lost password

The services are not inclusive of:

Accounting and taxation advise

Any hardware or operating system related troubleshooting

Network set up, connectivity or performance

Performing actual or specific payroll & accounting transactions

Application consultation

One on One training over the phone on how to use software

Integration with other 3rd party products or services

MYOB Support -Terms and Conditions1. Access to technical support is exclusive up to the expiry date of the Software Protection Plan for your respective product serial number2.Technical support is available for ONLY active Software Protection Plan serial number purchased against the specific MYOB product.3. A caller verification will be performed to verify contact details of users before any assistance can be given.4. Technical Support assistance is available via telephone from 9 am – 5.30 pm ( Mon – Fri) excluding public holidays. Email and fax inquiries can be sent through as well while our support team attends to it on the next business day.5. Technical support assistance are not inclusive of :

Accounting and taxation advise

Any hardware or operating system related troubleshooting

Network set up, connectivity or performance

Performing actual or specific payroll & accounting transactions

Application consultation

One on One training over the phone on how to use software

Integration with other 3rd party products or services

6. Our response time commitment are:

Email response for inquires received before 5:00 pm : within 1 business day

Data file repair : between 3 – 5 working days

Initial data file checking or troubleshooting : between 1 – 3 working days

Serial Number removal : within 1 working day

Password Extraction : within 1 working day

7. Availability of Technical Support services may deviate from published support hours due to system downtime and observed national public holidays.8. During financial / tax end periods, will require longer response time for technical enquiries

Why would I need onsite training?

If you require training that is customized to your company needs, we can provide you and your staff with onsite training. Our business partners are independent, certified consultants who can assist you with the software buying process; from pre-purchase advice to after-sales service. Their services may include any or all of the following: