Live Chat for Joomla

Over 30.000 people downloaded and tested our free beta edition. We took their feedback and created a bigger, better and faster Live Chat component.

Live Chat enables you to interact with customers on your website in one-on-one chat sessions. It uses Ajax combined with PHP and MySQL. The live chat extension is 100% fully responsive. You can chat with your customers on your computer, on your phone, or on your tablets. It will improve the way you provide service to your customer. A real time customer service will help you burst your sales efficiently. Live Chat Support will power you with the wonderful online real time chating service.

Live Chat consist of a frontend and backend component. This Alpha release has emerged from our earlier Beta release. The first version has been downloaded for more than 30.000 times. After several improvements we have decided to release both a free and commercial edition. The best of commercial version will support unlimited agents, incoming chat sound notification, fully responsive.

Features Overview

One-on-One Chats, Unlimited Agents

You can engage into one-on-one chat sessions with your website visitors or customers. This provides you with a great direct way to communicate with potential customers or to provide support to new visitors and existing customers.

Customize Overall Settings

Modify your default welcome text, livechat administrator and online status. If you are offline a default email contact form is displayed, so your visitors can still contact you in a different manner.

Save Chat Sessions

So you can review them later and construct template messages out of them or use them as sticky board.

Customize Language Settings

All front end text is adjustable. You can have your own intro text and communicate to your visitors in your own language.

Quick Answer Templates

You can define any quickly answer templates for common questions that your customers may have.

Sound Notification

With the sound notification, you and your customer support agents will be able to serve your customers in time. You will not loss your customers any more.

How Does it work?

The Live Chat Support extension provides a front end chat page for your customers. It is fully responsive. So your customers can chat with you on the phones, tablets, or computers.

The Live Chat Support for Joomla also provide a customer support agent page, which is fully responsive too. You and your customer support agents don't need to login your Joomla backend to serve your customers.

Whenever a visitor starts a chat on the front end on your website, you or your customer support agent will see a new chat appearing on the agent page. From within the livechat component you can communicate with the visitor on the frontend. You can also switch between chats or send quick answer template messages whenever you have a frequently asked question.

We also created several add-ons, so you don't always have to stay logged into the backend waiting for new chats. You can enable a sound to be played when a new chat is coming.

Installation

1. Upload Component

Login to your backend and install the component just like any other Joomla component.

2. Change Settings

A new menu item Live Chat has been added to your components menu. Go to it and adjust the setting for the first time. This also allows you to switch between online or offline mode. In offline mode, an email contact form is presented to the visitors; in online mode, a chat window is presented to your visitors.

3. Enable Frontend Chat Window

Next we need to publish a new menu item pointing towards the Live Chat component. This will allow our visitors to access the chat window.

4. Enable Frontend Agent Chat Window

The agent chat window is for you and your customer support agents. You and your agents will chat with your online customers in this window.

5. Start Chat

Whenever a visitor starts a chat on the frontend, you and your agents will see this new chat on the agent chat window. You need to frequently check for new chats inside your agent chat page. You can also enable a sound to be played whenever a new chat starts, so you don't need to stay logged in to your Joomla backend all the time.

How to buy

With our automated payment and delivery process, you could be downloading and installing your new component in under five minutes! We use PayPal as our payment processor. It is one of the most preferred payment methods on the internet. You are not obligated to sign up with PayPal, so you can also just make a onetime purchase using your favorite credit card.