Yeah the amount of posts that are up about the poor performance of Jeep service are amazing. I think they have employed 24/7 now as they do not last long on their site. I have been told that Twitter is the best method to have a whinge as they cannot easily pull these off.
While I am not surprised by their cleansing of bad PR on their FB.
What I am surprised about is the ongoing complete lack of willingness to improve. The more cars they sell the worse the problem is going to get. Eventually their customers will be saying, "Yep I bought a f$%cken Jeep and their service Sucks"

one question...why do you guys in Oz use their service facilities? Only time I use the chryco/Jeep/dodge service is for warranty....and Ive only had 1 warranty claim on my Jeep in 6 years.(bad header gasket and bolt) 0 on my Durango so far. Are there no good independent facilities for oil changes etc?

We do not have too, and I am not going to any more.
The main issue is if you have a major failure, by not having dealer service may result in difficulty in getting a warranty approved as they cannot be sure that the correct maintenance has occurred.
I will be doing most of the servicing myself from now on, as there is not much needed for the first 40,000km.

one question...why do you guys in Oz use their service facilities? Only time I use the chryco/Jeep/dodge service is for warranty....and Ive only had 1 warranty claim on my Jeep in 6 years.(bad header gasket and bolt) 0 on my Durango so far. Are there no good independent facilities for oil changes etc?

Yeah, I'll put if out there. It's very far and few between to find someone that is capable of servicing your car. And with all the computer updates the vehicle needs I dare say we have limited choice. I'm unfortunate to be stuck over 350 klms from anyone with half a brain to servicing my GC, so I have no choice but to drive 350 klms to jeep and then they can't get it right.

Yeah, I'll put if out there. It's very far and few between to find someone that is capable of servicing your car. And with all the computer updates the vehicle needs I dare say we have limited choice. I'm unfortunate to be stuck over 350 klms from anyone with half a brain to servicing my GC, so I have no choice but to drive 350 klms to jeep and then they can't get it right.

Gonna be 500km for me. Yay NT. I only plan to take it to Alice for major services and get the others done locally, but we'll see how that goes.

Yeah, I'll put if out there. It's very far and few between to find someone that is capable of servicing your car. And with all the computer updates the vehicle needs I dare say we have limited choice. I'm unfortunate to be stuck over 350 klms from anyone with half a brain to servicing my GC, so I have no choice but to drive 350 klms to jeep and then they can't get it right.

So close!!! 1200km for me, but my dealer has been pretty good so far........

What is it with Jeep servicing just recently went through Alice on a trip up the centre and my old GC needed a 108k service which is just a oil change and filter as per the book nothing else and they wanted $495, talk about ripping off the tourist found a service centre instead that ended up doing it for $180, nice one Jeep Aust.