User-Submitted Reviews of Gotobus & Testimonials

This is more of a review of a tour through L&L Travel which we booked through Gotobus.com. We just got back from their 8 day East Coast and Canada vacation. The trip was jam packed with destinations, fun, and tiring at the same time. Most mornings you have to wake up by 6 AM EST- two mornings we even had to wake up at around 5 AM.

Our tour guide Kevin was friendly and professional and had a nice sense of humor. His English wasn't the best, and sometimes he didn't explain certain things in English, but we thought he was a good tour guide overall. Our driver, Eduardo ("Eddy"), was certainly a pro in navigating the crazy traffic in Manhattan. They played DVD movies to keep the guests in the jam packed coach entertained, though most of the time we tried to catch our sleep or were busy taking pictures.

The price is terrific, but keep in mind that they don't include any of the admissions fees to attractions. We did pretty much all of them, and it added to to an additional $350/pp. The Maid of Mist in Niagara Falls was spectacular, all the cruises were nice, esp. the NY cruise and the Thousand Island cruise. The only things we didn't do were the breakfast aboard the Thousand Island cruise ($12/pp), which turned out to be a good decision, and the French lunch ($27/pp) in Quebec. The NYC Night Tour was decent- about 3 hours and you get to visit the night scenes of Time Square, Rockefeller Center, and the Pier. the wax museum in NY and the Empire State building tour were worth it. The Intrepid aircraft carrier tour was so-so. But the Corning Glass Museum was really interesting. Lunch at the revolving Skylon Tower overseeing the Niagara falls from the Canadian side was great. The CN Tower was cool, but not sure it was worth the price. Same goes for the Olympic Stadium tower in Montreal. The $27pp lobster dinner in Boston at a Chinese restaurant was certainly worth it- each person got a whole steamed lobster and there were quite a few other dishes to boot. Some of the other highlights I can remember include the beautiful city of Quebec, the incredible street scenes and buildings of Manhattan, and the majestic Niagara Falls seen from both the American and the Canadian sides.

The major complaints were be the early wake up calls and the little time we had at some locations. Washington DC felt really rushed at some parts. If you were expecting a relaxing vacation in under sun- forgetta bout it! We were lucky that it never rained during our tours.

Website was easy to navigate. A friend suggested it to my fiance and I and right away I knew we would have great service. I was able to find what I needed at a reasonable price, and the bus comes to pick you up and drop you off in familiar locations that are easily accessible to other modes of public transportation.

If you are willing to go along wth the unorganized ticketing service, loud people in the bus, and body and food odor from passengers, then you are on yur way to your destination. The ride s cheap and everything cheap goes along with it.

On our way back to NYC , the bus did nto have seats available so we had to stand up for 45m. to their next stop. They tend to oversell bus txts so be AWARE of this. You can get a refund but need to wait until the next day or later afternoon for the next bus.

I do not think that this is the most optimal bus service in NYC. NExt time I will pay more and take a flight.

That we have the wrong tickets. Danny is the manager and tried to charge me $120 for getting on the bus. He claims that I should've waited for a different bus, golden horse. However, the driver saw the paperwork and accepted the bus ticket. In fact it was the same driver which brought us to Greenville yesterday morning. Danny returned to our seat, threatening me with police intervention unless I paid $20. I still refused to pay, and Danny claimed that he called the police before in the past and will do it again. I explained to him, to ahead because I will not be paying anything more than I've paid. He called the driver which took the first shift, and remembered me. The driver said that he really never looked at the ticket because he remembered me from the morning. I informed Danny that if he proceeded in calling the police, that The repercussions will be severe for his company. He then decided to stop asking me for money, and claimed that he's going to let it go. He also stated that he's going to take the loss out of the drivers pocket because it was his fault for letting me on the bus.

Why would this company allow customers to purchase tickets on their website, only to farm out the job to another carrier and then question the customer for a mistake which isn't easily identified. Not too mention, this company had the ordacity to wake everyone up 5 hours into the trip, to request tickets, people were sleeping, and Danny was. Very loud, disrespectful and talked down to the customers as if we owed him our lives. He even began speaking in Chinese on the phone at one point. Do not use this company unless you are

We took the Grand Canyon (west rim)tour and we had a wonderful time. Sunset is truly picturesque and the view of grand canyon sunrise right at our cabin's doorstep is nondescript; a true wonder of God's awesome creation.

Excellent Service. Great Prices! Amazing experience! I had booked the three day East Coast package for my brothers who visited US. They liked the experience. The tour was well planned out. Go to bus covered so many places in such a short duration of time. I would recommend go to bus to everyone!

The wireless service is almost always not working! You should also invest in busses that have electrical plugs for charging cell phones. On the trip down to VA, they should stop in an area where there are more choices to eat & use the bathroom. Even if its the subway across the street from the gas station. You should also refuse service to anyone that is/looks drunk coming on the bus also - or have an off duty cop on hand for passenger safety.

I was able to find what I needed at a reasonable price, and the bus comes to pick you up and drop you off in familiar locations that are easily accessible to other modes of public transportation. Website was easy to navigate. A friend suggested it to my fiance and I and right away I knew we would have great service.

Booked a grand canyon trip with gotobus and I was excited prior to the trip. The canyons was breathtakingly beautiful as expected. I have limited chinese language skills, so I was hoping our tour leader will compensate that with his english. Alas that was a struggle to listen to each word and make sense of his descriptions. I hate the mandatory tipping for a tour leader that annoyed me more than enhance the trip.

Photo stops is how I would describe my experience with gotobus. It worked fine with my goal because I was looking for an economical way to travel. I got a lot of great pictures, but wished our time was not so compressed. It was 20 minutes here, a hour there, not the best way to travel. The plus side is the hotel is descent and the bus is comfortable.

If you like to sample various places than gotobus is a great option. I went on my first chinese tour with them to the east coast. I had no idea what this would comprise. The experience was geared toward easterners. Chinese buffets and occasional fast food. I had a decent trip, but wished we didn't stop at so many Chinese buffets.

We went on a "4 day" tour of Vancouver and Victoria booked via Gotobus.com. It was really 2 and 1/2 days because the first day was really a 1/2 day- a brief tour of Seattle, but we only went to the Space Needle and the commodore Park/Fish Ladder area before leaving for Richmond Canada. The Victoria tour was really nice- the Butchart Gardens is out of this world- so many beautiful flowers and trees. Too bad we could only spend about an hour and 45 minutes there. The Vancouver tour turned out to be a private tour- no one else was in the van with us, so that was nice. The final day we were shuttled to Seattle Seatac airport to return home. Overall I give this trip a 4 out of 5.

Gotobus is a third party provider for various chinese travel agencies. I used them to book a trip to yellowstone. It was a six day trip and the experience was enjoyable. We stayed inside yellowstone itself and want to go back.

After laboring over what san francisco trip that I wanted to take through gotobus, I decided to go on a three day san francisco trip with my cousin. I choose the monterey, napa, yosemite, and san francisco option. For the three days we were there, we really spent one full day exploring and that was to san francisco. The other places such as monterey turned out to be pebble beach. Napa was just the visitor center and yosemite was a drop off at half dome for 20 minutes. It was a decent trip for a cheap price.

I found gotobus online while researching for ways to travel on a budget. Booked a two day trip to niagara falls and washington. I had a fantastic time and our tour guide spoke both chinese and english.

I have taken a bus trip on gotobus to San Francisco from Los Angeles. The ticket was affordable, but the tour guide mostly spoke Chinese. Given that I'm know how to speak some Chinese (Mandarin) I found the trip enjoyable, but be warned to non-chinese speakers. Hope you like Chinese food too as that's the only type of restaurants that the tour took us to.

gotobus.com took me to Boston, MA and left me stranded there, as their return bus broke down. They did not notify me of their trip cancellation and were very rude on the phone when I called them when the bus did not come to pick me up. I could also hear the manager yelling in the background in a foreign language. I had to find my way to a Greyhound bus station and more then twice the price for my return trip. The gotobus.com was a total disappointment. Next time I will book my trip with a legitimate transportation service.

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