Richmond Uses SeeClickFix Data to Develop Custom Analytics

The more information that cities have about the priorities of their citizens, the more effectively they can customize municipal services to provide for their citizens' needs.

SeeClickFix enables our government partners to do this by providing them with data and analytics through our Dashboard. In addition to empowering city officials to respond efficiently to citizen requests, this helps municipalities to know what types of issues their citizens are reporting, which neighborhoods are creating the most issues, etc.

Richmond, VA deserves special recognition for innovative analysis of this data. To better understand the perspective of Richmond taxpayers, some creative city employees have developed customized reports like this one by using information from SeeClickFix. The reports help decision makers to deploy the city's resources more efficiently, addressing the practical concerns that affect the day to day lives of the people of Richmond.

We're happy that we can support Richmond in its ongoing work to improve the quality of the services it delivers, and we look forward to seeing more innovative uses of SeeClickFix data.

With pothole season upon us SeeClickFix HQ is buzzing with excitement. Every Spring we see a considerable spike in citizen engagement platform wide. Our CEO Ben Berkowitz is famous for saying “potholes are the gateway to citizen engagement” and as the data shows he is spot on. We are all looking forward to see what municipalities have in store for their … Continued

SeeClickFix is not just a great way for citizens to get their concerns addressed by City Hall. In an era of budgetary pressure, it’s also a great way for cash-strapped municipalities to save money. This reality was highlighted very clearly in this insightful article in Government Technology. The basic problem the article outlines is that … Continued

James Cappleman is running for Alderman in the 46th Ward in Chicago. He also is receiving publicly documented concerns from his constituents via SeeClickFix. On February 3rd Cappleman announced that he would like to see SeeClickFix integrated into the City of Chicago's business process. While the city can pay for SeeClickFix's pro tools we encourage … Continued