Shipping Policy

All shipments require a customer signature upon delivery. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 20% restocking fee may apply. If you request a reconsignment to have your machine delivered to a different address than originally specified on the order a $100 reconsignment charge will apply.

Complete Delivery Services

Threshold: Delivered by one driver with a lift gate, and equipment to get it inside the first enclosure (e.g., garage or front door). Expected arrival: 1-2 weeks

White Glove: Delivered by 2 men at an appointed time. Delivery includes appointment with a 4 hour window, 30 minute pre-call, delivered to the room of choice, unpack, assembly, and debris removal (includes 2 flights of stairs) Expected arrival: 2-4 weeks. If you have any questions regarding your white glove delivery please contact ABF's customer support department at 800-753-2079.

After an item has been shipped from our warehouse, the shipping service cannot be upgraded.

Return Policy

To be eligible for a return, you must:

Obtain an RA number from Customer Service within 60 days of delivery. To obtain an RA call: (870)935-1107 ext. 611.

Return all equipment in the original packaging in good condition.

Clearly write the RA number on the outside of the carton. Our warehouse cannot accept any returns without an RA number and your shipment will be returned to you.

Prepay return freight and insuring your shipment is recommended.

Ship the equipment back to our Jonesboro, AR warehouse within 10 days of receiving an RA number, if not your RA number will be voided.

The Customer is responsible for all return freight and a 20% restocking fee, these costs will be deducted from customer’s refund amount IF:

Customer cancelled order after unit has shipped from XTERRA Fitness.

Customer refusal at time of delivery for any reason other than damaged shipment.

If customer can not be reached or does not contact the shipping company back within 3 attempts of initial contact. At which point XTERRA Fitness will determine the unit undeliverable.

Customer refuses to allow XTERRA Fitness to perform service calls to repair unit. XTERRA Fitness’ obligation under this warranty is limited to repairing or replacing at our option.

The customer will be responsible for getting the packaged equipment beyond the threshold/door and help carrier place unit onto the truck.
XTERRA Fitness will assume all shipping charges, IF:

Customer noted shipping damage and refused delivery. Customer should contact XTERRA Fitness at (870)935-1107 ext. 611 to inform them of refused delivery. No Return Authorization will be issued in this situation (damage must be noted on delivery receipt).

Customer noted shipping damage and received delivery (damage must be noted on delivery receipt).

Customer received unit other than what they ordered.

Equipment is deemed non-repairable by XTERRA Fitness Customer Service Dept.

XTERRA Fitness reserves the option to repair or replace the defective product with a product of equal or better features and functionality. A replacement part or product may be new or refurbished. While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturing delays, delays caused from shipment of parts to a service facility, or acts of God.

Threshold: $99.00Delivered by one driver with a lift gate, and equipment to get it inside the first enclosure (e.g., garage or front door). No stairs or steps, as one driver cannot lift equipment by hand. Expected arrival: 1-2 weeks

White Glove: $299.00Delivered by 2 people at an appointed time. Delivery includes appointment with a 4 hour window, 30 minute pre-call, delivered to the room of choice, unpack, assembly, and debris removal (includes 2 flights of stairs) Expected arrival: 2-4 weeks

Triumph is inevitable if you take it one step at a time...
...let XTERRA take the first step with you.

The XTERRA Trail Racer 3.0 treadmill features a large 20” x 55” running surface and a powerful 2.25 HP continuous duty motor to start you off on the right foot. Whether you start out walking or jogging, the 0-10 mile-per-hour speed adjustments and the 0 to 10 degree incline adjustments provide the versatility to help you achieve your goals.

While taking those first steps you will want to make sure you do it in comfort. The Trail Racer 3.0 features multiple soft elastomers located under the treadmill deck to reduce the impact of your foot strike and take the wear and tear off of your joints. The heavy-duty frame construction features a lifetime frame warranty so you can be assured that this treadmill is built to last.

Trail Racer 3.0 Convenient Controls

It takes courage to get where you're going...
...but a little bit of comfort makes the whole process a lot more enjoyable.

Treadmill programming can be very motivational and help ensure that you progress toward your goals. The Trail Racer 3.0 offers nine innovative and adjustable programs, including two user defined programs, to assure the treadmill keeps progressing just as you do. To keep track of your progress the Trail Racer 3.0 features a bright 6.5” Blue Backlit display, a large 8 by 20 segment dot matrix profile, a convenient ¼ mile track display, and seven types of exercise feedback.

Folding w/Lift Assist

As you progress through the steps of your journey to health and wellness it is important to make small adjustments along the way. XTERRA helps you do that by including conveniently located speed and incline remote switches on the handlebars. The quick speed and incline adjustments on the computer console also make it easier to achieve larger changes with just a push of a button.

While you progress toward achieving your goals XTERRA wants to make sure you have all the tools to keep going. The Trail Racer 3.0 includes heart rate hand grips to monitor your pulse, two conveniently located water bottle holders to help with hydration, an air-circulating fan to keep you cool, and an audio jack and speakers to keep you motivated as you listen to your favorite music.

When you are finished with your workout you may want to regain some space in your house. The Trail Racer 3.0 features a convenient lift assist folding design that allows anyone to fold the heavy-duty frame and reclaim your floor space.

With the Trail Racer 3.0 by XTERRA Fitness, by taking all the right steps, you can go anywhere.

XTERRA knows fitness

We've spent the past three decades working with amateur and professional athletes and outdoor enthusiasts to help them realize their dreams of adventure. Whether hosting world-class triathlons and races or making it possible to bring home an outstanding level of training, XTERRA has strived constantly to promote health, fitness, and the sense of accomplishment that inevitably follows.

Beyond your expectations

XTERRA works to develop exercise equipment that will take you beyond your conditioning expectations. From providing advanced training programs to creating an exceptionally comfortable workout, each XTERRA product is specifically designed to deliver the level of fitness that you need to experience life to its fullest.

Equipment built to last

We know that your health is a key part of your happiness that does not lose importance over time. We've built the XTERRA line of treadmills and ellipticals out of heavy-duty steel and incorporate durable motors that will keep up the pace as long as you do. Plus, all of our machines are protected by a lifetime warranty. There may be no investment more important than that which leads to good health.

Unrivaled customer service

As you make your way down the path toward adventure not only can you rest assured that your piece of XTERRA equipment will be there to keep you moving, you'll also know that we're there to accompany you each step of the way. With a level of customer service that is unrivaled by the competition, we are here to make sure that your adventure into health and fitness goes off without a hitch.

meredith

8/30/13

Price

Quality

Value

small but sturdy

i live in a small apartment so space is absolutely critical to me. this treadmill folds up and fits nicely in my laundry room. im 5'3 and it takes some muscle to wheel it around but definitely feels sturdy.

Judith

8/18/13

Price

Quality

Value

Better Quality Than Expected

I wanted to get myself in shape, and I didn't want to be sweating like a pig all over a gym. That means working out at home. So I needed to go out and buy some exercise stuff and get the ball rolling for me. I was excited but I really didn't know what I was looking for. I ended up buying a treadmill that fell apart in months. It sucked! I should have known it seemed like too good a bargain when I saw that price.

So there I am, looking for another treadmill. I took a look at the XTERRA Trail Racer but the low price had be worried. Was this going to be another piece of junk sold cheap? Turns out it has not been at all. It's a decent treadmill that works well enough for what I need. Okay, those built in speakers are pretty quiet. I can just throw in the headphones and get my music going that way, though.