Cracking the code on amazing customer service

Good Eggs uses simple tools to satisfy customers

Happy customers are literally the bread and butter of Good Eggs, a
three-year-old company that brings the local farmers’ market to your front
door.

To make sure they deliver on their promise of amazing customer service,
managers use Google Spreadsheets to categorize customer complaints and put
them into easily analyzed charts, which they can quickly share with
colleagues in their four hub cities.

With G Suite, teams are able to track the customer experience every step of
the way—from the minute people place their order on the website to the
moment it’s delivered to their doorstep—so problems are addressed as fast
as they come up.

Customer care managers also use Google Forms to create little quizzes
called "knowledge puzzles" that help keep reps up to speed on the latest
changes to delivery process, inventory, customer protocols, and more.

Teams in different time zones also meet regularly through Google Hangouts
video chat, where they work together in real time on documents, reports and
spreadsheets—ensuring that the information they’re sending to their
customers is always as fresh and up to date as their produce. Watch to vide
to learn more.