BSBWRK510 Manage Employee Relations – Assessment Task 3

Manage grievance and conflict situations

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

Submit this document with any required evidence attached. See specifications below for details.

Performance objective

For this assessment task, you will demonstrate the skills and knowledge required to develop a grievance policy and procedure and implement strategies to achieve successful outcomes in grievance situations.

Assessment description

For assessment in this unit, you will complete a series of tasks based on the role of Human Resources Manager at Safety Traffic Co.

Draft proposal
for employee relations strategy

Email to stakeholders

Assessment Task 1

Implementation and contingency plan

Training implementation plan

Assessment Task 2

Grievance policy and procedure

Written
report

Assessment Task 3

Monitoring and review plan

Advocacy role‑play

In Part A of this task, you will use the scenario and simulated business information to develop a grievance policy and procedure and a strategy for reporting and managing conflicts and disputes.

In Part B of this task, you will apply employee relations policies and plans in providing guidance in a report to the Operations Manager on how to resolve a workplace grievance and go about implementing a new collective agreement.

In Part C of this task, you will take the role of the Operations Manager (acting on the advice of the report in Part B) in an advocacy role-play with the HR Manager and the employee.

Procedure

Part A

1.Develop a grievance policy and procedure for Safety Traffic Co. Use the policy and procedure layout provided in Appendix 1 as a guide for the format. The grievance policy and procedure should include the following information:

a.Safety Traffic Co. expectations and standards for grievances and disputes.

b.A formal procedure describing how staff may lodge a grievance and have their matter handled, including internal and external escalation procedures.

Part B

2.Develop a formal written report to the Operations Manager describing how the grievance must be managed in accordance with the organisation’s policy and procedure and how a new collective agreement will be negotiated and implemented.

The report must identify the following information:

a.the source of the dispute

b.relevant legislation and principles that apply to the case

c.key parties involved in the dispute

d.actions required to avoid potential industrial action

e.valid information sources that serve to clarify issues with complainants

f.additional sources of support and advice, including employer associations and the Fair Work Commission.

In addition to the above information, you must describe how you would go about:

a.negotiating new working conditions with key parties to resolve the dispute using a formal collective agreement

b.advocating the organisation’s position in negotiations with employees to obtain a new collective agreement that is fair for the employer and employees

c.documenting and certifying agreements with the relevant authority

d.implementing the new collective agreement

e.determining adherence to agreed actions and addressing any non‑compliance.

2.Submit all documentation to your assessor as per the specifications below. Please keep copies for your records.

Part C

1.Read the role-play scenario information in Appendix 3.

2.Plan to lead a role-played advocacy session as the Operations Manager with the HR Manager and Employee in response to the scenario. Your assessor may act alternately as HR Manager or Employee, or assign others to play the roles.

3.Arrange time and place with your assessor to perform your role-play.

4.Perform your role-play in accordance with the specifications set out below, ensuring you demonstrate advocacy, raise questions, use active listening techniques in oral communication, and collaborate with others.

Specifications

You must:

●submit a grievance policy and procedure

●submit a formal written report addressed to the Operations Manager detailing the grievance

●participate in an advocacy session role-play.

Your assessor will be looking for:

●skills to develop and follow a grievance policy and grievance handling procedures