TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

1.05Rooms

1.05Service

1.05SleepQuality

2.05Value

2.05

“Freezing”

Dec 27, 2012Sukanjan S, Markham

We usually have a good stay at this hotel but we were put in a room which didn't have the air conditioning blocked and cold air was coming in. With freezing temperatures that night we called the staff downstairs and requested someone to cover the air conditioner however they said they didn't have someone available. We asked them atleast if we could have plastic wrap and tape and we were told someone would be bringing it up however noone showed up. We tried covering it with towels and going to sleep but the cold air still made it. We were really disappointed when we both woke up with a cold.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to share your feedback regarding your experience with us. I was most disappointed to learn that your experience with us did not live up to your expectations. I do hope that we will have the opportunity to resolve this situation to your satisfaction. Thanks again for providing the feedback! We greatly appreciate the opportunity for improvementThank youTushar Meshram
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