Appointments

Consultations are by appointment. Appointments can be made either by calling into the surgery or by telephoning 0141 429 0913.

We provide same day appointments to deal with urgent problems.

To enable the receptionist to determine the most suitable appointment for you they will need a little bit of information to help them make this decision.

If you have more than one family member who needs to be seen, please tell the receptionist so that an appointment for each person can be made.

If your condition is not urgent and you wish to see a particular doctor, or need a particular time, you may have to wait a few days for an appointment depending on how busy we are. Our appointments are 10 minutes long.

We want to deal with your health concerns thoroughly, carefully and competently. Therefore, please do not expect to present a list of several issues in a single consultation. In such circumstances you will be asked to prioritise one or two problems and make a further appointment to address the others.

Although the doctors endeavour to keep surgeries running to time, some consultations will inevitably take longer than others. We would therefore ask you to please be patient if you are kept a little beyond your appointment time.

We also offer telephone consultations for situations where they are appropriate.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

If you feel a home visit is required then please telephone before 10.00am. The receptionist will take some information about your request, which will be passed to the doctor who may phone you back to discuss your request further.

Please note that we have a strict house call policy and visits are made at the doctor’s discretion.

This service is provided for patients whose condition makes it impossible for them to attend the surgery. We can attend several patients in the surgery in the time it takes to do one house call and it is almost always the best place to be seen, where all means of examination, diagnosis and treatment are at hand.