Account

A. To sign in, simply enter your username and password. If you do not have a username or password, you might not be registered yet. To sign in and shop with us you need to be registered:

1. If you already have an account with us. We are building our new online shop and you can already access it to ask for quote or have a look to the products we already uploaded. You need first to create an online account by filling the register form. Our customer service will confirm your online account creation.

2. If you are a New Customer. Create a new account directly on our website and create you log in details to access our future online shop.

A. Online wishlists are digital collections of items that you would like to purchase. You can add products to a list connected to your profile on our online shopping website. The list is saved on the site so you can refer back to it later or move items into your shopping cart to purchase. Wish lists allow you to set items aside and continue browsing. It is important to mention that wishlist items are not reserved until moved to the shopping cart.

A. If you have an account with us, log in and click in edit your personal settings, go to Newsletter and tick the box. If you do not have an account, simply enter your email address on the allocated box on the footer of our website.

A. Medi-Dent understands the importance of your privacy. Your information will not be passed on to third parties as we recognise the right of our customers to keep their personal information private. => create a privacy policy

A. Before making any purchase with us, it is a requirement to apply for an account. Simply complete the account application available for download from our website or request one from a member of our friendly customer service team and email back to accounts@medident.com.au for approval. Once your account has been approved and created you will be issued with an account number that you can quote when placing your first order.

A. You can browse our range of products in our search bar using key words (brands, product name…) or browse the website using the product categories or brands links. If you still do not find the product you are looking, it is probably because we are uploading it and it is not yet visible on your screen. Please contact our friendly customer service that will be able to answer any of your questions.

A. We are constantly updating our product range as new product lines are released and as we stock new brands. View all our new arrivals (link to new products). Alternatively, you can always call us 1300 886 674 and ask us about a specific product and we will do our best to help you.

A. We love to hear from our customers. If you wish to give feedback on a product only, you can easily do it directly on the product page under review. For any other feedbacks, you can fill the contact us form.

A. We match prices on the same brands and products. That does not extend to stock clearances or liquidations. Simply provide a current copy of our competitor’s advertised price for verification. We reserve the right to rescind this offer due to the limited availability of inventory or where it is commercially unviable to fulfil the order.

Order

A. You can order your way by phone, fax, email or in person through your territory manager (link to our team)

Opening Hours:

8.30am – 5.30pm Monday to Friday

p. 1300 886 674

f. 1300 886 675

e. sales@medident.com.au

Our online shop is coming soon. You can already log in, browse our product range and add items to your cart for a quote. One of our friendly customer service members will provide you with pricing and process your order. You can find most popular products priced in our catalogue..

A. Our online shop is coming soon, but you can already add items to the cart and ask for a quote. All successful orders/quotes will receive an order confirmation email within 30 minutes. If you have not received your order/quote confirmation email, check your email junk or spam folder.

Alternatively, log in to your account to check my orders. If you do not have an account yet, you can create a new account. For further assistance, contact us.

A. We process and pack your order as fast as possible. Your order can only be changed as long as your order has not been shipped, or if your items are in backorders. To change your order, contact us. For further details, see our Credit & Returns Policy.

A. If your order has been placed before 3pm your order will be dispatched same day. All shipments local are usually the next day. Allow up to 2-4 days for interstate and all road freight. If you have any special delivery requirements, please notify us when placing your order so we can best accommodate your needs.

A. Orders over $500 will be shipped freight free. Freight charges may apply exceptionally heavy or bulky orders containing chemicals, cups, gloves and paper goods; if this is the case we will advise you of any freight charges prior to proceeding with your order. Customers spending an average of $2,000 per month may be eligible to receive goods freight free in accordance with the conditions above with the exception of orders under $100 which will be subject to a freight charge.

Credit & Returns

A. Returns or claims will not be accepted without prior authorization and only within 14 days of invoice date. All returns must be accompanied by a copy of the original invoice. Contact us by phone, fax, email or log in to your account and select return an item. Our customer service will then contact you.

We only accept returns if item is unopened, in their original packaging and in a saleable condition. Any cost involved should be covered at your own expense. Medi-Dent sales or technical staff will not collect items from your premises without prior approval.

No product purchased at promotional price will be accepted back for credit as well as indent or specially ordered items.

A. Once received, your request will be processed by the end of each month. Returned items will be credited to your account, this credit may be offset against future purchases but refunds will not be issued.

A. We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible.

Some product may also be under manufacturer warranty, make sure you keep your invoice for these products. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.

A. Returned items will be credited in your account. The credit may be offset against future purchased but refunds will not be issued. Once your return has been processed, the credit will then be applied to original invoice.

Catalogue

A. If you wish to receive a hard copy of our catalogues, please contact us or log in into your account to request a copy. Alternatively, you can always view the online version of our catalogues on our website and Facebook page. (add those links)

A. Our catalogues offer an overview of the range of product we provide, whilst our website has a more extensive range of products. On our website, you will find the products highlighted in our catalogue, and more. We will continue to expand our website with more products and information so keep watching for more great and exciting things to come.

A. Your equipment is like your car, to prevent from failure you need to service it. When you buy any equipment through us, we advise you on how and when to maintain it. Everything you need to know is on the user manual of the product. Please contact us for more information.

A. Do not panic and contact us, your equipment may be easily fixed by yourself. If it cannot be fixed by yourself and the product is still under warranty, the protocol will be slightly different. In any cases, our experienced technicians will endeavour to find a solution for you.

A. To order any equipment or spare parts you will need to give us the model, serial number and the main attributes (colour, size …). We may require further information to enable us to assist you in finding the correct item you are looking for.