Experience you can trust

To ensure our clients get the best possible service, we employ some of the most knowledgeable people in the Australian debt recovery business. They are supported and led by our two highly experienced principals.

Ron Peters, Managing Director

Ron has had a long and distinguished career in the Australian debt recovery industry stretching over 40 years.

Between 1978 and 1986, Ron held successive positions managing the Christchurch, Auckland and Wellington offices of College Mercantile, culminating in his appointment as managing director.

At this time, College Mercantile was one of the largest privately owned debt recovery agencies in Australasia with 16 offices in Australia and 7 offices in New Zealand.

In 1986, Ron established the Australian operations of Baycorp Collections.

In 1988, Ron moved on to establish Mercantile Systems where he developed a unique software system for debt collection. The system proved hugely successful and was soon installed in every major collection agency in Australasia, as well as in law firms, insurance companies, retailers and banks.

In 1998, Ron was recognised for his entrepreneurship and service to the industry, receiving the NSW Small Business of the Year Award and later being runner-up in the Australian Small Business of the Year Award.

Since 2000, Ron has played a major part in the growth of Outstanding Collections. As managing director, he has led the team in improving procedures, systems and services – elevating the business to its prime position as a debt recovery agency for local government in NSW.

Ron attributes his success to treating people with understanding, patience and consideration – qualities he passes onto his staff.

Murray Crane, General Manager

Murray has extensive experience in the debt collection industry in Australia with a career spanning over 25 years.

Between 1976 and 1988, he worked for College Mercantile, where he held the position of Collection Manager, managing local government accounts.

In 1988, following the sale of College Mercantile, Murray became the manager of the Sydney office of Australian Collection Bureau, helping grow the company to the point of having over 300 clients.

In 1996, Murray owned and operated Retrieval Debt Collection before amalgamating his business with Outstanding Collections in 2003.

As general manager, Murray oversees all aspects of the company’s business, with special attention paid to client relations, service and training.

Murray has extensive experience in all aspects of debt recovery, particularly in looking after the needs of local government accounts.

Priyanka Arora, Account Manager

Priyanka is an excellent operator, brilliant communicator, and one of Outstanding Collections most experienced personnel. She has served the company successfully for four years and is invaluable for her comprehensive understanding of both the Civil Claims Act and the Local Government Act.

Priyanka also looks after Justice Link (electronic court document lodgement system) and is fully versed in all aspects of the software. She looks after the uploading and downloading of client data and is extremely efficient at ensuring that accounts are kept up to date.

Due to her knowledge of litigation and the Local Government Act, Priyanka is well placed to address debt issues relating to councils.

7 Key Benefits

Save time

Save money

Gain fast payments

Free up internal resources

Lower overheads

Benefit from our experience

Work with specialists

Testimonials

We have found them to be professional, courteous and helpful. They deal with all cases in a timely and efficient manner.

Emma Darcy (Act. Corporate Service Manager) – WALGETT SHIRE COUNCIL

The services rendered have been effective and administered in an efficient manner. Many difficult debtors have been located and brought to account.

John J Griffiths (General Manager) – COONAMBLE SHIRE COUNCIL

OC performs their duties in a prompt, confident and professional manner and Council is very satisfied with the service they provide. I have no hesitation in recommending them as a debt collection agency.

Sunil Prakash (General Manager) – SHIRE OF BREWARRINA COUNCIL

We have found them to be professional, courteous and helpful. They deal with all cases in a timely and efficient manner…

Leonie Brown (Manager Corporate Services) - THE COUNCIL OF THE SHIRE OF BOURKE

… Council has been using Outstanding Collections services and we are very pleased with the services being provided…

Elizabeth White (Director Corporate Services) – BLAND SHIRE COUNCIL

… I highly recommend Outstanding Collections. Their staff are always eager to help and discuss ways of reducing our rates debt…

Margaret Sanderson (Revenue Officer) – CENTRAL DARLING SHIRE COUNCIL

… Council is very satisfied with the level of service provided by this agency in its dealings with debtors…

Jane Redden (Finance Manager) – NARROMINE SHIRE COUNCIL

… Outstanding Collections (NSW) Pty Ltd has proven to be a quality service provider at a fraction of the cost other agencies are charging and there are no hidden costs…

Michael Brady (Manager Corporate Services) – BOGAN SHIRE COUNCIL

… I have always found your company to be ethical, professional and efficient in the manner you have undertaken your work, and this has allowed Council to improve its recovery rate. I would have no hesitation in recommending your company to any prospective clients…

David Grima (Revenue Co-Ordinator) – ROCKDALE CITY COUNCIL

… Council has been extremely satisfied with their collection process, and have no hesitation in recommending their services…

Barry Byrnes (Finance Accountant) – CITY OF BOTANY BAY COUNCIL

Why Us?

Outsource your debt collection to us and you will benefit from our extensive experience and expertise. We offer a unique service and have one of the highest debt recovery rates in the industry.
Here are 7 reasons why you should put your trust in … [Read More...]

Benefits

Why chase debts yourself when you can have experts doing the work for you? Outsourcing means you will save time and money. You'll also gain fast payments, reduce your arrears and free up resources.
As our debt … [Read More...]