To have the opportunity to utilize skills in public relations and customer service, to develop administrative/management abilities through a challenging work atmosphere.

SUMMARY OF QUALIFICATIONS

My work experience has required that I have the ability to establish and maintain effective relationships with working associates, an ability to communicate and interface with people at all levels, the ability to plan, organize and manage employees in a work environment, and particularly to deal with public relations and customer satisfaction.

Maintenance Assistant/Administrative Assistant: Responsibilities including: Assisted Chief Engineer in overseeing maintenance staff crew of 7 men. Provided customer service, assisted the corporate office, created work schedules, scheduled repairs with contractors, managed personnel records, processed invoices, entered data into computer on the Ariba System, monitored switchboard, assisted with creating budgets for the engineering department for the next physical year, ordered supplies for repairs, created schedules for work to be performed in residents units, repaired/trouble shoot computer/phone systems. Repaired healthcare equipment such as hospital beds, nurse call systems, repaired/trouble shoot A/C & Heat, worked with life line systems.

American Airline Cincinnati, OH. June 1995 – August 1997

Telephone Reservationists: Responsibilities including: Setting up customer accounts for flight reservations and was exposed to general accounting application. Took customer calls by phone to exchange, relocate seats and utilize the computer to complete task, dealt with problems that pertain to the customer’s satisfaction.

United States Navy Norfolk, VA April 1988 – April 1994.

Commanding Officer Sore Intermediate Maintenance Activity: Responsibilities included the pick-up, distribution and delivery of the United States mail, updated records, wrote work schedules and operated Xerox 1090 machine, typed, filed personnel records, wrote schedules and operated switchboard.