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Program your M370 by Samsung

Last Updated:
Nov 16, 2013

You can use these programming instructions if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. If so, you will need to refer to the page you printed for some of the steps outlined below.

To program your phone:

Find the ESN or MEID on your phone. You can find it in two places:

Underneath the battery in the phone on the right side of the barcode sticker: Turn off the phone and remove the battery to get this number.

The barcode sticker on the end of the original box: Labeled DEC-HEX.

If necessary, turn your phone on by pressing and holding the red Power/End key. The device will power on and perform a hands-free activation. This may take a few minutes.

When you receive the Your device has been activated message on your phone, press the Menu/OK key to reset. The phone is now ready for voice and data use.

NOTE: If you received the message Your activation could not be completed. Please try again later, do the following:

Press the Menu/OK key to access the main menu, and then use the arrow up/down keys to scroll down to Settings/Tools.

At Settings screen, scroll down to Others and press OK.

At the Others screen, scroll down to Data and press OK.

At Data screen, scroll down to Update Data Profile and press OK.

The network is preparing your services. Please wait… will appear.

At Device Configuration has completed, press the soft-key under OK.

When complete, the Home screen will appear and the phone will restart on its own.

Turn the phone off, and then turn it back on again.

If the phone is still not working, continue with the next step. NOTE: The following steps assume you started the activation process online and that you printed or have access to the Programming Instructions page.

If you have a new phone, a phone that has never been activated, follow the instructions below:

Press ## followed by the one-time 6-digit code, located in the Programming Instructions section on the Activate your new phone page, followed by an additional #. (Example 6-digit code: ##123456#. The last # entered will not show on the display.)

If you have a previously activated phone, a phone that is new to you but not brand new, follow the instructions below:

Press ## followed by the secondary 6-digit code, located in the Programming Instructions section on the Activate your new phone page, followed by an additional #. (Example 6-digit code: ##123456#. The last # entered will not show on the display.)

In the MDN Service Program screen, select Edit.

Enter your 10-digit phone number from the Programming Instructions section on the Activate your new phone page.

Select OK.

Enter the 10-digit MSID number from the Programming Instructions section on the Activate your new phone page.

Select OK.

Select Done. The phone will automatically turn off and then turn back on again.

After four hours, press the Menu/OK key to access the main menu, and then select Web to complete the activation of the Web service.

NOTE: It can take up to four hours to complete the activation process and for your phone to begin working. If the provisioning process does not complete within five hours, contact us.