Rochester, NY Jcpenney

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The store manager is awsome he helped me pick out my bed sheet and everything i needed to feel like sleeping in a hotel. He knows whats in and worked with my budget. Your the best bill and i love my new room.

Tom was amazing. He check our treadmill out and identified what needed fixing. By the time everything was fixed, and working, I had a smooth running machine. A great experience bravo to Tom and to Sears Repair.

I like Kohls very much. Couple of month back I moved to Henrietta NY. So I used to visit the Kohls in Henrietta NY. I had a very worst experience in this store. Representative in the returns department are not treating customers politely instead they are making fun out of customers. I never saw this behaviour in other kohls stores. I'll never visit this store again.

Do not buy anything at any Sears Repair centers!! They are horrible!!! They charged me $30 for a part that you can buy on the Internet for $4!! Their customer service is terrible, I opened a part, didn’t end up needing it, and they refused to return it even though it was completely intact and in working order. They could have easily just repackaged the item and resold. It should not have been a problem!! Again do not shop at any Sears Repair Centers, just buy the part online!

I shopped here last Sunday and left one of my wallets which contains all of my coupons there (a lot of coupons). I called on Thursday and the lady from the customer service told me that they had my wallet and I can come to get it any time. We stopped by this Sunday. Another lady from the customer service told me they had destroyed everything from the lost and found! If you are the customer like me, how can you react! The worst customer service among all the Macy's in Rochester!

I went in to buy my sister a necklace but walked out with nothing. When I arrived at the jewlery counter a man asked if he could show me something and I said yes but he walked away and started helping someone else. While I was waiting for him to finish another woman asked if she could help me and I again said yes. I asked her to show me a necklace and before she even got it out of the case she rudly told me it was already 60% off so I could not use any coupons. I didn't even ask to use a coupon or have one. The first one I looked at was to long so I asked for something smaller and again in a rude tone she told me I wasn't going to find anything better. I asked her to show me others and she walked away and didn't return. I guess they don't really want to sell you anything there. Instead I took my money to Reeds and bought my sister a nice necklace. I will not return to this location, Macy's are a dime a dozen I will take my business to someone who actually wants to sell me something.