Cubanacan Comodoro Information

Hotel and bungalow complex in the heart of Miramar district. Within walking distance of Miramar Trade Center, and few minutes by car to Palacio de las Convenciones and Havana airport. Small private beach, excellent entertaiment staff, Spa Club and shopping centre. Great choice to combine business and pleasure.

I was expecting a 4* hotel, but I would give a generous 2*. Don't expect any service. They don't clean the rooms everyday. The bathrooms are old and the counter top is discusting. There was no hot water at all for three days. You have to pay extra $$$ for the safe box. There is no map of the hotel. You have to walk around to find the restaurants, internet and other...There is only one elevator. You have to buy an internet card to use internet and they are sold more expensive than where else in Cuba. They show the exchange rate when you come in into the hotel, but when you ask the clerk how much you get for a certain amount, you get less because of the hidden charges. Forget about the beach, there is only rocks! The water is clear, but full of rocks. The outside of the hotel is horrible. The back of the hotel is in really bad shap. The left side of the hotel looks like you are in Bagdad. The only swinning pool that was open in JULY was a small one next to the snack bar, which is in the bungalow section. The pool is not deep. The service at the snack bar is slow and very bad. The prices for the food is super high for Cuba. You get 8 fries and a hamburger for 5.50cuc when for that price in town you can have a steak. The people working at the cubanacan desk to sale the excursions dont understand english very well. They lie and sale you anything. Samething for the ladie at the reception desk, she doesn't understand english enough and lies to you. At the buffet, the service is slow in the morning. The tables stay dirty for longtime. The only good point is the buffet at night, but you pay for it, 15cuc/person. The service at night is a bit better. But here again, not a lot of them speak english. It's a 4* hotel in the capital of Cuba, can they go back to turism school maybe?? The hotel is very far from the city. You have to pay between 8 and 10 cuc for a ride with a taxi. Avoid this hotel, because the only thing you get is the view on the ocean.

We we assigned 2 bungalows before finally being reassigned to a third. The kitchen area has no dishes, pans etc, hotplate of kettle. The bathrooms were either dirty, rusted or didn't work properly. Our 3rd room was in the newly renovated area and was acceptable.

Beach/Pools/Grounds:
The so called "private beach" was unkept and unusable.

For me, I don’t want to say bad things about the hotel but I have to shed some light on what to expect in case you are planning to use this hotel while visiting this city, you should know these things. First the location is not so great because the major attraction sites are far from the hotel and you will have to spend some cash on taxis to visit them so you should prepare for that. The hotel taxis are very expensive so it will do it you good if you go out of the hotel and look for cheaper taxis. Things in the hotel are expensive especially the water, I advise you to go outside and buy water and save yourself a couple of bucks. The hotel has money exchange booth but the rates are more expensive than when you change outside. The air condition that was in the room I stayed in worked, in fact it over worked that it was on the whole time and the remote control didn’t work and so I contacted the front desk who changed room for me and that problem was solved expect for the air condition part because the next room I was changed into didn’t have a working air condition. The pool looks clean most of the time but becomes filthy and stays that way for long before it is cleaned out. The staff is on the good side because they are mostly nice and accommodating, I don’t think I will come back.

initial bunglow assignment totally unsatisfactory...no hot water, cockroches, excessive noise and pollution from street. We learned from staff this assignment and subsequent moves are very common amongst guests.
Once we changed bungalows everything fine except for mosquitoes. Hotel had no insecticide on hand to deal with problem
I have stayed in this hotel many times and find the food quality has deteriorated

Bad points:
1. The room with a parking view was depressing.
2. The bellboy bluntly asked for tips! We were shocked by this attitute!
3. The internet connection was poor.
4. The New Year party was reserved only for those who purchased the buffet. No seat was available for other hotel residents.

Good point:
1. Hotel was equipped with foreign exchange facility and the rates were reasonable.
2. Nice Italian restaurant with good food at reasonable prices. Pizza with cheese and olive was delicious!
3. Room were neat, clean bathroom.
4. Receptionist was friendly.

The Cubanacan Comodoro hotel is a nice place to stay at. It is located in Cuba, which is one of the nicest Caribbean places. This was my first time to travel in Cuba, but I'm satisfied with the whole vacation. Generally it is not bad at all. This was the vacation that both me and my wife needed after we spend so much hours at work and with the kids. We didn’t do any bigger research on the hotel and the city because after all, if you don’t like the hotel you can change it at any time.
The flight is something that took us some more time than expected, but it is ok because it was worth it. The trip from the airport to the hotel is a bit longer than we expected and that is something that was really bothering. The hotel looks nice from outside and gives you the feeling that your vacation is going to be ok, which in our case the vacation was solid. We didn’t have to wait too much before our room was ready. The rooms are clean and big so that is one of the many positive things about this hotel. The view from the rooms is also great. There was hot water and the air conditioning was working perfectly fine all the time. Another positive thing is that the employees are very nice and kind and they are there to help you at any time of the day and the night.
There is also a bar in the hotel which is nice. But the negative things is that most of the things are quite expensive compared with the other places. And another negative thing is that the hotel location is nice, but far away from the places that tourists usually want to see.
All in all it is a nice place to stay if you are not planning to explore Cuba other way the location it is not so good. So if you don’t mind that fact than this hotel offers you acceptable conditions for an affordable price for every guest.

i spent and enjoyable one night stay at the hotel commodoro. my room was spacious and comfortable and i experienced a relaxing day by the pool. i particularly liked the choice of places to eat and drink and the friendly service provided by the staff.

Room Number:
770

Room Block:
H

Arrival:
A warm and friendly greeting from the staff.

Rooms:
spacious and comfortable

Restaurants and Bars:
friendly service and good choice of food and drinks.

A week ago my husband and I returned from a WONDERFUL holiday in Cuba. This was our 10th visit to Cuba.
We stayed in one of the bungalows which was delightful with a french door off the bedroom as well as the sitting room onto a patio - we were on the ground level. Service was good and we always had hot water, something we often did not have at other resorts we'd stayed at previously in Cuba.
We had expected a selfcatering facility, but that was not so. There were no kitchen facilities, only a sink, counter, cupboards, fridge and 4 glasses.
However, we do not fault the hotel. It is the tour operator Sunquest who is at fault in their brochure, advertising something that is not. We suggest they get their facts straight.
We did not find the man made beach attractive at all, and the pools rather comical, they looked more ornamental and should have held gold fish. But that was not important.
Right on the property is a "Cadeca" where money can be exchanged - most convenient.
The shopping arcade was impressive and the transportation excellent. We went on excursions and often into the city using the hotel shuttle and returning by taxi, often the Cuban taxi which is cheaper.
Another bonus; being a city hotel, we could entertain our Cuban friends in the hotel lobby and in the restaurants, which is not permitted at other resorts.
We would certainly stay there again.