Patient & Family Centered Care (PFCC)

Patient and Family Partners

Purpose

The patient/family is considered to be the focus of the health care delivery system at Hennepin County Medical Center. The family includes immediate family members and/or designated significant others as identified by the patient. Inclusion of the patient/family will enhance communication with the organization and improve patient satisfaction in a collaborative venture.

Role

The Patient and Family Partner offers input into patient care and organization processes and advocates patient/family needs from a broad perspective. The Patient and Family Partner may participate in activities such as:

Medical Center Committees

Excellence Councils

Focus Groups

Experience Based Design Teams

Policy development

Other designated committees or projects related to patient care

The Patient Partner is encouraged to identify patient safety issues.

Expectations

The Patient and Family Partner can expect to have processes/terminology explained as needed, and de-briefing after each meeting if requested.

The Patient and Family Partner will be given the name and contact information for an organization contact.

The Patient and Family Partner will be formally on-boarded as applicable.

The Patient and Family Partner will be listened to and respected for their insight and suggestions.

The Patient and Family Partner can expect a safe environment to discuss concerns.

The Patient and Family Partner is requested to attend meetings or provide other input on a regular basis. Participation is voluntary and may be withdrawn at any time with notice. A minimum of a one-year commitment is desired.

The Patient Partner and Family may be invited to attend educational sessions.

Criteria

The Patient and Family Partner will maintain confidentiality of patient and organizational sensitive information.

The Patient and Family Partner will complete HIPAA privacy training and sign a confidentiality form.

The Patient and Family Partner will wear a name badge stating ‘Patient Partner’ as applicable after a background check in completed by HCMC Security Department.

Committee members can recommend potential Patient and Family Partners who can be former adult patients or members of the community from diverse populations.