Shipping & Returns

Shipping

You can get a shipping cost estimate before you order by 1. adding the item(s) to your shopping cart, 2. entering your country, state/province and zip code and 3. clicking on "update" on the lower right of that screen. We ship by UPS and USPS for packages. We use a number of companies for heavier freight shipments.

If your order is 200 lbs or more and the average package weighs 15 lbs or more, UPS has a program called Hundred Weight which is more competitive than their standard rates. Please contact us for details.

If you are interested in pallet quantities, we can arrange very competitive rates. For example, a large shipment to the Minneapolis metro area may cost less than three cents per pound. A large shipment to Chicago may cost less than six cents per pound. Please contact us for details.

If you want a freight quote on a piece of heavy equipment that cannot be shipped by UPS ground, please contact us with the item(s) that you are considering ordering, your city, state, zip code and country, whether or not the shipment is going to a commercial address and whether or not you have a loading dock. If possible, we will try to combine items on a pallet to get the items you want to you in the most economical way.

Whenever possible, we are willing to ship to APO/FPO addresses for overseas military mail.

When shipping to Canada, the brokerage fees are significantly less with the USPS compared to UPS. You can get a total cost estimate from the website called www.thefinalcost.com. For freight shipments of items heavier than 70 pounds and/or on pallets to Canada, you will need a Canadian broker. We know of these two: A&A (800) 663-4270 and
GHY (George h young) (204) 947-6700. We are told it takes about five minutes to set up the Canadian broker.

We ship to residential or commercial addresses in any country as long as the United States allows shipments to that country.

About Customs, Duties & Taxes

When ordering from www.ARCOcoffee.com, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. As the importer of record, you or the party to whom you are shipping may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Returns and Credits:

We offer a 30-day satisfaction guarantee on all of the products we sell. ARCO coffee company reserves the right to make other specific product exceptions.
Non-defective products and items we order especially for you may be subject to a restocking fee. You are also responsible for the shipping to you and back to the return address. Some items you order or items that we special order or create for you may not be returnable. If you cancel an order that was not shipped, there may be a charge of 3.5% for credit card or other payment processing. This is because the processor may not return those fees to us when we process the credit.
Should any product that is returnable fail to meet your expectations for any reason, simply return it with proof of purchase. We will replace it or, refund the cost of the item less shipping and service fees, or credit your credit card, depending on your original payment method.

If it was our error and we shipped you the incorrect item, we will give you a credit for your cost of returning an item, if you cannot use it. If you can use an item we mistakenly shipped to you, we may offer you a discount to keep it. If the shipping cost was equal to or more than the cost of the item, you may keep the item and get a credit for the purchase price.
Please Call 800-CUE-ARCO (283-2726)or email pete@arcocoffee.com before returning any item.

1.Please print your order number as proof of purchase and include it with your return.

2. Indicate on your proof of purchase, which is usually an invoice or order, the item(s) you are returning and if you would like an exchange or refund.

3. Please call or Email Pete (orders@arcocoffee.com) to confirm the address we will need you to ship the return to. Usually shipping to the ARCO coffee co. address is required but some drop shipped items must be returned to the manufacturer.