Interfaces with patients, insurance carriers, internal medical department personnel, external medical providers, and social service agencies by phone, mail, or occasionally in person regarding their concerns relating to billing, insurance, and/or credit. Interfaces with patients regarding concerns/complaints in order to promote timely and efficient reimbursement. Focuses on account action requests generated by a CSR – Levels 1 and 2 to see that customer concerns and issues are resolved in a timely and accurate manner. Ensures that more difficult audit and customer complaint issues are addressed in accordance with PNHS policies and procedures while assisting the unit Team Leader. High school diploma and one to two years related work experience. Accurate typing of 40 wpm. Prior PC and CRT experience required. At least 12 months of experience in a PNHS Coordinator, Customer Service – Level 1 or 2 position. Not currently in a performance development program.

Additional Information

The Organization

Rooted in suburban Minneapolis, Minnesota, Park Nicollet Health Services (PNHS) is an integrated health care delivery organization. The two largest entities that comprise PNHS are ParkNicolletMethodistHospital, a 426-bed community hospital located in St. Louis Park, and Park Nicollet Clinic, a 500-plus, physician multi-specialty group with 25 offices in Minneapolis and its southern, western, and northern suburbs. PNHS truly is an integrated system, as processes of care are designed and managed across these entities to optimize the delivery of care for the patients and communities served.

Park Nicollet Mission, Vision and Values

Mission:

Our mission is to care for and support the health, healing and learning of those we serve.

Vision:

Everyone caring, every day, creating with the individuals we serve, optimal health and greater value.

Values:

Excellenceis the standard we apply to our work, achieving best possible outcomes and upholding the highest professional standards.

Stewardship is our commitment to create ever greater value with the resources entrusted to us.

Joy is what we experience when serving our patients and each other through a job well done.

Learning is the way we continually improve and create knowledge and value that can be shared.

What makes us unique?

Park Nicollet Health Services is a strong, stable and organically grown multi-specialty group practice within the affluent and highly educated western TwinCity metropolitan area. PNHS has a long-standing commitment to quality, proficiency and stewardship, and has embarked on a pioneering effort to study, adopt and integrate the Toyota Production System’s Lean Methodology (Kaizen), enhancing previous gains realized from its Six Sigma efforts. Although PNHS has developed and engaged in strong business partnerships with local competitors, having a single hospital focus adds to its list of strengths and advantages. PNHS was one of the first integrated healthcare systems in the nation to adopt a unit medical record that is now electronic and ubiquitous.