*Managing the day to day operations of a busy call centre, including both B2B and B2C departments.*Carrying out needs assessments, performance reviews and cost/benefit analysis.*Agreeing and meeting performance targets for sales and quality with Sales Director.*Managing a team of up to 20 supervisors, team leaders and staff to deliver a first class service to the company's customers.*Monitor & track team performance, improve call quality and provide a platform from which your team can operate to the best of their ability.*Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.*Direct liaison with all key stakeholders including Sales, Marketing, HR, Operations & Finance.*Reviewing and maintaining staff training plans ensuring the team has the training and product knowledge required to complete their roles competently and efficiently.*Completion of regular supply & demand analysis ensuring that the team is fully resourced to manage the forecast workload.

The above provides a small snapshot of what the successful candidate will be required to do.

If you feel you have the relevant experience and would like to learn more about this exciting position, then please click Apply Now.

Mandeville is acting as an Employment Agency in relation to this vacancy.