Thursday, June 23, 2005

Yet Another Poor Vendor Support Experience

Pretty much bummed me out because I had previously had good experiences with the person who I was dealing with.

I wrote her an email about a problem and she wrote back this long email stating that their systems couldn't possibly be at fault because it wasn't designed that way. Based on her email, she hadn't even seemed to connect to our system to check out the facts of the matter.

Anyhow, it's just another example of how not to treat your customers if you are in any support position. *Hint: the customer is always right until you can PROVE otherwise and even then you are better off trying to do what's possible to make them happy, unless you want unhappy people going around blogging about how your company sucks*

Comments

Pretty much bummed me out because I had previously had good experiences with the person who I was dealing with.

I wrote her an email about a problem and she wrote back this long email stating that their systems couldn't possibly be at fault because it wasn't designed that way. Based on her email, she hadn't even seemed to connect to our system to check out the facts of the matter.

Anyhow, it's just another example of how not to treat your customers if you are in any support position. *Hint: the customer is always right until you can PROVE otherwise and even then you are better off trying to do what's possible to make them happy, unless you want unhappy people going around blogging about how your company sucks*