This was the first time using Housetrip and we booked three consecutive properties over a two week period.
All the properties were good and as described.It helped to have map locations as we were travelling without a car and needed to be in range of public transport. We got reminders prior to each accomodation to contact our hosts with contact details which was helpful.
All went very smoothly for us and we had absolutely no complaints. So we can't comment as to how things would go if we needed to complain. But I can say that all our hosts asked us to fill in a review of their properties so they are clearly motivated to maintain standards.
We would certainly use Housetrip again.The whole booking process went smoothly and was stress free. So thanks.