Monthly Archives: July 2014

When it comes to needing to be available 24/7, the medical and healthcare fields know just how important total availability can be. In a medical emergency, it’s essential that your practice be on call and available for your patients who…

When your customers reach out to connect with you, can they? If you’re struggling to answer phones in your office during business hours, or don’t have coverage during off-hours, you could be leaving potential customers in the lurch. And, really,…

One of the biggest complaints companies receive is in regards to a customer’s experience when talking on the phone to a customer service representative. The ability to manage customers concerns and questions and provide helpful and positive solutions is a…

If you’re looking for an affordable, reliable and professional way to handle all of your customer service demands and effectively manage client communication for your business, you should consider an answering service. An answering service is one of the best…

A live voice answering service may be the single best thing you can do to promote small business success. There are multiple reasons why this one simple addition to your business plan will have a ripple effect on business outcomes.…

It’s essential that you use each and every opportunity to make a positive connection with your customer. Every time you use the phone with a customer (or a potential customer), it’s an opportunity to make them feel cared for, supported…

There are two things that can happen when your potential customers call into your office – they can either be greeted by a pre-recorded message and a series of numbers to punch, or they can be greeted by a live,…

When your business is in multiple cities – or multiple countries – it’s important that your customers get to the right party at the right department to get the help that they need. By using an answering service, rather than…

Your company’s incoming calls lay the foundation for your future success. That’s why it’s so important to make sure that they are handled professionally and quickly every time. By working with an answering service, your company can reap multiple benefits…