ADULT Ribbed Scarf, Pink

Size

Colour

Material

Quantity

First ever SENTALER scarf with signature ribbed detail! 100% baby alpaca, hypoallergenic and very warm. With the indelibly soft fit it is sure to become a staple for the winter. Proceeds of this purchase goes toward SickKids Foundation. #SENTALERforSickKids

SENTALER ships basic FREE to Canada (excluding NWT, Yukon and Nunavut) and all other countries. We use the couriers of our choice to deliver all purchases. For international orders duty is covered.

For the safety of your package, signature will be required upon delivery.

For your convenience, you will be advised in the header section of Sentaler.com whether we ship to your country. Please note that this information is based on the IP address of the country you are located in while making your online order at Sentaler.com. Ultimately, SENTALER will ship your order to the address and country you provide in your online order at the check-out page.

Please note that SENTALER reviews all orders placed at Sentaler.com, and reserves the right to cancel and not ship an online order for any reason. In such instances, you will be notified via e-mail.

If you decide to refuse any shipments from SENTALER, you will be responsible for the original shipping charges to you, any other fees that are incurred on the package, and the cost of returning the package to SENTALER. This amount will be subtracted from your purchase refund.

Courier Providers

SENTALER uses several courier providers as third party companies, to ship all Sentaler.com orders. The courier provider used depends on the country the order is being shipping to, and may be one of the following: UPS, FedEx, Canada Post, DHL or TNT. SENTALER reserves the right to select the courier provider being used for the shipment of all online orders.

Shipping for Canadian Orders

All online orders ship from the SENTALER Showroom, located in Toronto, Ontario. SENTALER offers complimentary UPS Standard shipping on Sentaler.com orders within Canada. Further, SENTALER offers fixed UPS Rush or UPS Next Day (not available during peak seasons) shipping options (rates are displayed below and are subject to change). Rates and delivery options vary from province to province based on the remoteness and therefore limited delivery service to that particular province/territory.

For Sentaler.com online orders, you will have the option of selecting your preferred shipping method at the check-out page.

NOTE: Items which may experience a sudden increase in demand, on backorder, may have a delay in delivery by up to 6 months. In such instances, we will notify you via email.

PROVINCE / TERRITORY

STANDARD

(1 - 7 business days)

RUSH

(1 - 5 business days)

in CAD

Alberta**

Free

$50

British Columbia**

Free

$60

Manitoba

Free

$50

Newfoundland and Labrador

Free

$65

New Brunswick

Free

$60

Nova Scotia

Free

$65

Ontario*

Free

$30

Prince Edward Island

Free

$65

Quebec*

Free

$30

Saskatchewan

Free

$50

Northwest Territories

$65

Not Available

Nunavut

$65

Not Available

Yukon

$65

Not Available

Business days are Monday through Friday, excluding the holiday season.The specified delivery times may be longer for deliveries to remote locations or for all locations during peak and holiday seasons.

* Once shipped, deliveries to Toronto and Montreal can possibly arrive as early as the next business day; ** Once shipped, deliveries to Calgary and Vancouver can possibly arrive in 5 business days.

The above timelines are pending credit authorization, address verification, and processing. Once your Sentaler.com online order has been processed and shipped, the expected delivery time for most provinces/territories is between 1 to 7 business days. Please see below Order Processing Time for a better understanding of the complete order turnaround time. It is our priority to deliver your order to you as quickly as possible. In rare circumstances, the online order turnaround time may actually be longer than described in our Shipping policy. We apologize for any inconvenience this may cause you.

Please note that shipment re-routes and address corrections need to be immediately (within 24 hours) communicated to SENTALER via e-mail at info@sentaler.com. Such changes will likely require the cancellation of your order on our part and the placement of a new order on your part, and will effect the delivery time of your order by up to several business days. You may be charged a cancelation fee if you wish to change or cancel your order which has already been shipped. Please review your shipping information carefully before finalizing your order.

Backorders, special orders and pre-orders will take longer than the timeframe mentioned above. Please refer to the specific product information for the estimated delivery time and refer to the Backorder, Special Order And Pre-Order section below for more information.

Shipping for International Orders (Outside of Canada)

All online orders ship from the SENTALER Showroom, located in Toronto, Canada. SENTALER offers FREE basic shipping on international Sentaler.com orders. All duties and brokerage fees are covered for international orders. Once your order is received, it automatically goes through credit authorization, address verification, and processing. Once your order has been processed and shipped, the expected delivery time is 1-7 business days within North America and 2-10 business days outside of North America, although this may vary for some countries. Please see below Order Processing Time for a better understanding of the complete order turnaround time. Should you wish to receive your online order sooner, please contact us immediately (within 24 hours) upon placing your order to inquire into other available shipping options and pricing. If you do not immediately contact us, your order will be shipped via the basic shipping method.

It is our priority to deliver your order to you as quickly as possible. In rare circumstances, the order turnaround time may actually be longer than described in our Shipping policy. We apologize for any inconvenience this may cause you. Please note that shipment re-routes, address corrections and shipment call-backs are not available for international orders.

NOTE: Items which may experience a sudden increase in demand, may have a delay in delivery by up to 6 months. In such instances, we will notify you via email.

For international orders duty is covered. If you decide to refuse any shipments from SENTALER, you will be responsible for the original shipping charges to you, any duties, taxes and brokerage fees that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SENTALER. This amount will be subtracted from your purchase refund.

Backorders, special orders and pre-orders will take longer than the timeframe mentioned above. Please refer to the specific product information for the estimated delivery time and refer to the Backorder, Special Order And Pre-Order section below for more information.

Order Processing Time

Orders received Monday through Friday (excluding the holiday and peak seasons) are typically processed within 1-3 business days, when the item ordered is in-stock. Despite our best efforts, some discrepancy may exist between the Sentaler.com inventory and our actual inventory. Should the ordered item originally thought to be in-stock actually be out of stock, we will notify you via e-mail of the available options.

Backorders, special orders and pre-orders will take longer than the timeframe mentioned above. Please refer to the specific product information for the estimated delivery time and refer to the Backorder, Special Order And Pre-Order section below for more information.

Please note that SENTALER reviews all orders placed on Sentaler.com, and reserves the right to cancel and not ship an online order for any reason. In such instances, you will be notified via e-mail.

Shipment Receiving Guidelines

Once your order has been shipped and is en-route to you, you will be notified via e-mail (see Track Your Order below for details). It is your responsibility to follow the whereabouts of your package. You must be present to receive, inspect and sign (for insurance purposes) for the delivery of your package. Should your package be damaged, you must indicate the specifics of the damage to the courier delivering the package prior to signing. If the damage is not recorded, the courier company will not honour insurance claims and SENTALER will not be able to honour our Return policy.

Once the package has been signed for, it is considered that you have received the package and SENTALER has met its obligation to deliver your ordered item(s) to you. Immediately unpack all content(s) of the package to ensure that you have received the correct item(s). If there are any discrepancies, damages or shortages, they must be reported immediately (within 24 hours) to info@sentaler.com and we will take necessary action to rectify the problem. Please note that if you do not immediately notify us of any damages or shortages, then you are accepting the shipment “as is”.

RETURNS & EXCHANGES

ReturnsWhether you made the purchase online at Sentaler.com or in-store at the SENTALER Showroom, if you are not satisfied with your purchase, please return the regular or sale priced item to the SENTALER Showroom. To receive a full refund, the purchased item must be unworn and in original condition and packaging, with the original tags attached. Sale items are eligible for returns and exchanges. Custom items are considered final sale and cannot be returned or exchanged.

Items purchased in-store at the SENTALER Showroom, must be returned to the Showroom within 14 calendar days of the date of purchase and accompanied with the original purchase receipt. Please contact us to advise us of your intent to come in to return the item.

For items purchased on Sentaler.com, you must e-mail us at info@sentaler.com within 14 calendar days of the date when you received the package, to notify us of your intention and reason for the return and to receive a Return Authorization number (this number must be written on the outside return label of the package, as packages without a valid Return Authorization number will not be accepted).

WE OFFER FREE RETURN DELIVERY ON 1st TIME RETURNS ON ALL CANADIAN ORDERS, PLEASE CONTACT US TO RECEIVE AN ELECTRONIC RETURN LABEL. You are responsible for ensuring that you follow the above instructions and that the returned package is received at the SENTALER Showroom within 21 calendar days from the date the Return Authorization number was sent to you. We will not accept returned packages that do not have our Return Authorization number. NOTE: should you chose your own courier and return method ALL OF THE RISKS AND COSTS associated with the return shipment of the package are assumed by you, the person returning the package.

2nd TIME RETURNS will not be covered by SENTALER. You, the purchaser, are responsible for processing and payment of the full return, including fees/duties we may incur upon receiving the return package at the SENTALER Showroom. The package must be received at the Showroom within 21 calendar days once SENTALER is notified. We will not accept returned packages once this date has passed. Note that the chosen courier method for the return must be secure and trackable (for insurance purposes) as all of the risks associated with the return shipment of the package are assumed by you, the person returning the package.

If you decide to refuse any shipments from SENTALER, you will be responsible for the original shipping charges to you and any other fees that are incurred on the package, and the cost of returning the package to SENTALER. This amount will be subtracted from your purchase refund.

Once your returned merchandise has been received at the SENTALER Showroom, we will inspect the item to ensure the above return conditions have been met. We will notify you via e-mail of the status of your return, whether it has been accepted or rejected. For accepted returns, SENTALER will refund your purchase within 3 business days of receiving and accepting your return. Please note that the refund timeline depends on the payment method used for the purchase, and may depend on the credit card company’s policies. If SENTALER perceives a returned item to be damaged or worn, or if it is missing the original tags, SENTALER reserves the right to not refund you for this purchase. In such instance, SENTALER will advise you via e-mail.

Please note that limited edition, pre-ordered, special ordered and altered items may not be returned and are considered final sale.

SENTALER Showroom address for the return label:

SENTALER SHOWROOM404-555 Richmond St. WestToronto, ON M5V 3B1Canada

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Exchanges

If you are unhappy with your purchase and wish to exchange it for another item or size, note that the same details and timelines apply as in our Returns policy above.

Your Name:

Email:

Phone Number:

Message:

The SENTALER Collection is precisely crafted from three types of alpaca fibre. This fibre is sheared from two breeds of alpaca, native to the high Peruvian Andes. Superfine and Baby Alpaca fibres come from the Huacaya Alpaca breed while the Suri fibre is from the rare Suri Alpaca animal. The shearing process in all cases is cruelty free. Each of these fibres offer their own unique characteristics and features:

Superfine Alpaca

This lightweight fibre offers a raw finish comparable to a “boiled wool”. These double-faced pieces are not lined. This fibre is used in the collections lightest pieces, offering three seasons of wear.

Baby Alpaca

This comes from the first shearing of a young alpaca resulting in one of the softest and most luxurious fibres. This fibre is the most widely used in the collection, providing a lightweight feel while still suitable for the winter season. These pieces are fully lined.

Suri Alpaca

The rare Suri alpaca has a longer, rich-looking hair that provides a beautiful silky shine, and a lustrous soft feel and rich textured look. This fibre is used in the collections warmest pieces, ideal for the winter season. These pieces are fully lined.

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