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SMUDGE MARKS ON ONE SIDE OF MY PAPER. HP LASER JET PRO

Customer Question

IM GETTING SMUDGE MARKS ON ONE SIDE OF MY PAPERJA: What's the brand and model of your printer?Customer: HP LASER JET PRO CM1415FNWJA: How long has this been going on with your printer?Customer: A FEW WEEKSJA: When did you last update the Operating System (OS) on the computer or device you're printing from?Customer: I HAVEN'TJA: Anything else you want the Printer Expert to know before I connect you?Customer: PLUS IM HAVING PROBLEMS WITH LABELS ALIGNING PROPERLY

Clean (carefully): Take a dry white or light colored high-quality lint-free rag cloth, and wipe firmly all possible plastic or especially metal surfaces that could have toner/paper dust/fluff/anything on them. Carefully, to avoid touching, spraying, moistening, abrading, or exposing to direct light for longer than 1 minute out of 15 or more, the shiny, usually blue-green (but sometimes red-purple) photosensitive 'drum' or roller, which is easily damaged.

Close up: put everything back in, close covers, etc.

Try again: plug in, turn on.

- Let me know what you observe or find out. There may be more to do for the problem.

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