brf wrote:davidkillingsworth, from your description, you might be seeing a different problem than what this thread is about. I don't recall seeing high CPU usage or slowness when this problem happens, what I do see is many users unable to login and access email. In your mailbox.log, do you see tons of "Failed to lock" errors happening when this problem is going on? If not, then I believe your problem is something different.

Yes, seeing lots of Failed to lock messages in mailbox.log. Mail delivery works fine, it's just that webmail users cannot login, or their functions within the browser are seriously too slow.

Ah, ok. Same problem then. Interesting, because I haven't noticed high CPU usage or sluggishness when this happens to us. Just that certain people (seemingly at random) can't access their email at all. As I said in a previous post, our email server is pretty small-scale though, maybe that's why.

Hi guys,Thank you for reaching out and identifying the issue. We're on it! As we conduct a high priority investigation to determine if or what patches might be necessary, check back here for updates in the next few of days. Thanks again!

Also, there are too many reports of this for it to be caused by a manual user configuration issue or weak hardware (too many different hardware also).

I think this will require a patch one way or another. Even if that patch is to fix some configuration the upgrade script might have changed .

Hopefully, we can get this sorted and we won't have to constantly reboot zimbra service every couple of hours. In some cases Zimbra has done this now in less than 3 hours of operation (for me)! Thankfully automated service restarts do resolve it temporarily.

But I would prefer to let Zimbra just run without constant service restarts again, that may sound selfish, but it is a production server after all

Our deployment is extremely small (less than 10 mailboxes) and we use Thunderbird/Lightning, K-9 Mail and DavDroid. Only four mailboxes are used regularly with only one large in size mailbox that was never an issue until the upgrade.Experiencing the same issue since upgrading from 8.7.1 to 8.8.6, using the suggested cron job helps, although some times Zimbra gets locked withing the 3 hour range.

However a this point we're considering a downgrade, the restarts take the server offline for almost 10min every time, what's the safest way to do this without impacting the mailboxes?

@ jorgedlcruz , what is the ticket/bug ID for this issue?

Symptoms:- IMAP check from K-9 slows down but no new mail is received- Web app gives back 504/502 errors or just blank

zimbra@myserver:/root$ tail -f /opt/zimbra/log/mailbox.log at java.util.TimerThread.run(Timer.java:505)2018-02-07 13:17:54,871 WARN [Timer-Zimbra] [] imap - skipping error while trying to remove session ImapSession{id=2326, authAcct=c8acf2e7-5331-4f7e-9a79-7af63ba358a5, lastAccessed=2018-02-07 12:03:55,271, cleanedUp=true, addedToCache=false, path=Archives/2017, folderId=c8acf2e7-5331-4f7e-9a79-7af63ba358a5:53326, handler=null}com.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) at com.zimbra.cs.mailbox.Mailbox.lock(Mailbox.java:10424) at com.zimbra.cs.imap.ImapListener.detach(ImapListener.java:546) at com.zimbra.cs.imap.ImapSessionManager$SessionSerializerTask.quietRemoveSession(ImapSessionManager.java:244) at com.zimbra.cs.imap.ImapSessionManager$SessionSerializerTask.run(ImapSessionManager.java:199) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505)2018-02-07 13:18:29,809 INFO [ImapSSLServer-281] [] imap - dropping connection for user userex@domain2.com (LOGOUT)2018-02-07 13:18:34,417 INFO [ImapSSLServer-281] [] imap - dropping connection for user userex@domain2.com (LOGOUT)2018-02-07 13:18:40,854 INFO [MailboxPurge] [name=galsync@domain2.com;mid=3;] purge - Purging messages.2018-02-07 13:18:51,965 INFO [qtp1595953398-866:http://localhost:8080/service/soap/AuthRequest] [name=userex@domain1.com;oip=192.168.1.100;ua=zclient/8.8.6_GA_1906;] soap - AuthRequest elapsed=8^N2018-02-07 13:19:24,873 ERROR [Timer-Zimbra] [] mailbox - Failed to lock mailboxWrite Lock Owner - ImapSSLServer-8 prio=5 id=276 state=TERMINATEDLock Waiter - qtp1595953398-866:http://localhost:8080/service/soap/GetInfoRequest prio=5 id=866 state=TIMED_WAITING at sun.misc.Unsafe.park(Native Method) at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:215) at java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireSharedNanos(AbstractQueuedSynchronizer.java:1037) at java.util.concurrent.locks.AbstractQueuedSynchronizer.tryAcquireSharedNanos(AbstractQueuedSynchronizer.java:1328) at java.util.concurrent.locks.ReentrantReadWriteLock$ReadLock.tryLock(ReentrantReadWriteLock.java:871) at com.zimbra.cs.mailbox.MailboxLock.tryLockWithTimeout(MailboxLock.java:116) at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:194) at com.zimbra.cs.mailbox.Mailbox.getLastSoapAccessTime(Mailbox.java:1448) at com.zimbra.cs.service.account.GetInfo.handle(GetInfo.java:189) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685) at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318) at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.server.Server.handle(Server.java:517) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572) at java.lang.Thread.run(Thread.java:748)

com.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) at com.zimbra.cs.mailbox.Mailbox.getLastSoapAccessTime(Mailbox.java:1448) at com.zimbra.cs.service.account.GetInfo.handle(GetInfo.java:189) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685) at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318) at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.server.Server.handle(Server.java:517) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572) at java.lang.Thread.run(Thread.java:748)2018-02-07 13:20:21,983 WARN [qtp1595953398-866:http://localhost:8080/service/soap/GetInfoRequest] [name=userex@domain1.com;mid=4;oip=192.168.1.100;ua=zclient/8.8.6_GA_1906;] SoapEngine - handler exceptioncom.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) at com.zimbra.cs.mailbox.Mailbox.getLastSoapAccessTime(Mailbox.java:1448) at com.zimbra.cs.service.account.GetInfo.handle(GetInfo.java:189) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685) at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318) at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.server.Server.handle(Server.java:517) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572) at java.lang.Thread.run(Thread.java:748)2018-02-07 13:20:21,984 INFO [qtp1595953398-866:http://localhost:8080/service/soap/GetInfoRequest] [name=userex@domain1.com;mid=4;oip=192.168.1.100;ua=zclient/8.8.6_GA_1906;] soap - GetInfoRequest elapsed=900032018-02-07 13:20:22,014 INFO [qtp1595953398-1021:http://localhost:8080/service/soap/GetAvailableLocalesRequest] [name=userex@domain1.com;mid=4;ua=ZCS/8.8.6_GA_1906;] soap - GetAvailableLocalesRequest elapsed=82018-02-07 13:20:22,036 INFO [qtp1595953398-1030:https:https://localhost:7071/service/admin/soap/GetDomainInfoRequest] [ua=ZCS/8.8.6_GA_1906;] soap - GetDomainInfoRequest elapsed=02018-02-07 13:20:22,060 INFO [qtp1595953398-993:http://localhost:8080/service/soap/AuthRequest] [name=userex@domain1.com;oip=192.168.1.100;ua=zclient/8.8.6_GA_1906;] soap - AuthRequest elapsed=12018-02-07 13:20:54,875 ERROR [Timer-Zimbra] [] mailbox - Failed to lock mailboxWrite Lock Owner - ImapSSLServer-8 prio=5 id=276 state=TERMINATEDLock Waiter - qtp1595953398-1021:http://localhost:8080/service/soap/GetFolderRequest prio=5 id=1021 state=TIMED_WAITING at sun.misc.Unsafe.park(Native Method) at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:215) at java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireSharedNanos(AbstractQueuedSynchronizer.java:1037) at java.util.concurrent.locks.AbstractQueuedSynchronizer.tryAcquireSharedNanos(AbstractQueuedSynchronizer.java:1328) at java.util.concurrent.locks.ReentrantReadWriteLock$ReadLock.tryLock(ReentrantReadWriteLock.java:871) at com.zimbra.cs.mailbox.MailboxLock.tryLockWithTimeout(MailboxLock.java:116) at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:194) at com.zimbra.cs.mailbox.Mailbox.getFolderTree(Mailbox.java:4295) at com.zimbra.cs.service.mail.GetFolder.handle(GetFolder.java:113) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685) at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318) at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.server.Server.handle(Server.java:517) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572) at java.lang.Thread.run(Thread.java:748)Lock Waiter - MailboxPurge prio=5 id=64 state=TIMED_WAITING at sun.misc.Unsafe.park(Native Method) at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:215) at java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireNanos(AbstractQueuedSynchronizer.java:934) at java.util.concurrent.locks.AbstractQueuedSynchronizer.tryAcquireNanos(AbstractQueuedSynchronizer.java:1247) at java.util.concurrent.locks.ReentrantReadWriteLock$WriteLock.tryLock(ReentrantReadWriteLock.java:1115) at com.zimbra.cs.mailbox.MailboxLock.tryLockWithTimeout(MailboxLock.java:114) at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:194) at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mailbox.java:1759) at com.zimbra.cs.mailbox.Mailbox.beginTransaction(Mailbox.java:1740) at com.zimbra.cs.mailbox.Mailbox.purgeMessages(Mailbox.java:8884) at com.zimbra.cs.mailbox.PurgeThread.run(PurgeThread.java:150)

com.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) at com.zimbra.cs.mailbox.Mailbox.lock(Mailbox.java:10424) at com.zimbra.cs.imap.ImapListener.detach(ImapListener.java:546) at com.zimbra.cs.imap.ImapSessionManager$SessionSerializerTask.quietRemoveSession(ImapSessionManager.java:244) at com.zimbra.cs.imap.ImapSessionManager$SessionSerializerTask.run(ImapSessionManager.java:199) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505)2018-02-07 13:20:54,876 WARN [Timer-Zimbra] [] imap - skipping error while trying to remove session ImapSession{id=2324, authAcct=c8acf2e7-5331-4f7e-9a79-7af63ba358a5, lastAccessed=2018-02-07 12:03:55,269, cleanedUp=true, addedToCache=false, path=Travel, folderId=c8acf2e7-5331-4f7e-9a79-7af63ba358a5:2223, handler=null}com.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) at com.zimbra.cs.mailbox.Mailbox.lock(Mailbox.java:10424) at com.zimbra.cs.imap.ImapListener.detach(ImapListener.java:546) at com.zimbra.cs.imap.ImapSessionManager$SessionSerializerTask.quietRemoveSession(ImapSessionManager.java:244) at com.zimbra.cs.imap.ImapSessionManager$SessionSerializerTask.run(ImapSessionManager.java:199) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505)2018-02-07 13:21:10,882 ERROR [MailboxPurge] [name=userex@domain1.com;mid=4;] mailbox - Failed to lock mailboxWrite Lock Owner - ImapSSLServer-8 prio=5 id=276 state=TERMINATEDLock Waiter - Timer-Zimbra daemon prio=5 id=30 state=TIMED_WAITING at sun.misc.Unsafe.park(Native Method) at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:215) at java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireNanos(AbstractQueuedSynchronizer.java:934) at java.util.concurrent.locks.AbstractQueuedSynchronizer.tryAcquireNanos(AbstractQueuedSynchronizer.java:1247) at java.util.concurrent.locks.ReentrantReadWriteLock$WriteLock.tryLock(ReentrantReadWriteLock.java:1115) at com.zimbra.cs.mailbox.MailboxLock.tryLockWithTimeout(MailboxLock.java:114) at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:194) at com.zimbra.cs.mailbox.Mailbox.lock(Mailbox.java:10424) at com.zimbra.cs.imap.ImapListener.unload(ImapListener.java:580) at com.zimbra.cs.imap.ImapSessionManager$SessionSerializerTask.run(ImapSessionManager.java:195) at java.util.TimerThread.mainLoop(Timer.java:555) at java.util.TimerThread.run(Timer.java:505)Lock Waiter - qtp1595953398-1021:http://localhost:8080/service/soap/GetFolderRequest prio=5 id=1021 state=TIMED_WAITING at sun.misc.Unsafe.park(Native Method) at java.util.concurrent.locks.LockSupport.parkNanos(LockSupport.java:215) at java.util.concurrent.locks.AbstractQueuedSynchronizer.doAcquireSharedNanos(AbstractQueuedSynchronizer.java:1037) at java.util.concurrent.locks.AbstractQueuedSynchronizer.tryAcquireSharedNanos(AbstractQueuedSynchronizer.java:1328) at java.util.concurrent.locks.ReentrantReadWriteLock$ReadLock.tryLock(ReentrantReadWriteLock.java:871) at com.zimbra.cs.mailbox.MailboxLock.tryLockWithTimeout(MailboxLock.java:116) at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:194) at com.zimbra.cs.mailbox.Mailbox.getFolderTree(Mailbox.java:4295) at com.zimbra.cs.service.mail.GetFolder.handle(GetFolder.java:113) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685) at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318) at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.server.Server.handle(Server.java:517) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572) at java.lang.Thread.run(Thread.java:748)

com.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) at com.zimbra.cs.mailbox.Mailbox.getFolderTree(Mailbox.java:4295) at com.zimbra.cs.service.mail.GetFolder.handle(GetFolder.java:113) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685) at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318) at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.server.Server.handle(Server.java:517) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572) at java.lang.Thread.run(Thread.java:748)2018-02-07 13:21:52,077 WARN [qtp1595953398-1021:http://localhost:8080/service/soap/GetFolderRequest] [name=userex@domain1.com;mid=4;oip=192.168.1.100;ua=zclient/8.8.6_GA_1906;] SoapEngine - handler exceptioncom.zimbra.cs.mailbox.MailboxLock$LockFailedException: timeout at com.zimbra.cs.mailbox.MailboxLock.lock(MailboxLock.java:211) at com.zimbra.cs.mailbox.Mailbox.getFolderTree(Mailbox.java:4295) at com.zimbra.cs.service.mail.GetFolder.handle(GetFolder.java:113) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:607) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:460) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:273) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:303) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:213) at javax.servlet.http.HttpServlet.service(HttpServlet.java:707) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:790) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:821) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1685) at com.zimbra.cs.servlet.CsrfFilter.doFilter(CsrfFilter.java:169) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.RequestStringFilter.doFilter(RequestStringFilter.java:54) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:59) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ETagHeaderFilter.doFilter(ETagHeaderFilter.java:47) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ContextPathBasedThreadPoolBalancerFilter.doFilter(ContextPathBasedThreadPoolBalancerFilter.java:107) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:116) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at com.zimbra.cs.servlet.ZimbraInvalidLoginFilter.doFilter(ZimbraInvalidLoginFilter.java:117) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:473) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:318) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:288) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1668) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:581) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:226) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1158) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:511) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:185) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1090) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:213) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:109) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:318) at org.eclipse.jetty.server.handler.gzip.GzipHandler.handle(GzipHandler.java:437) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:84) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:119) at org.eclipse.jetty.server.Server.handle(Server.java:517) at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:306) at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:242) at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:261) at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:95) at org.eclipse.jetty.io.SelectChannelEndPoint$2.run(SelectChannelEndPoint.java:75) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.produceAndRun(ExecuteProduceConsume.java:213) at org.eclipse.jetty.util.thread.strategy.ExecuteProduceConsume.run(ExecuteProduceConsume.java:147) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:654) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:572) at java.lang.Thread.run(Thread.java:748)2018-02-07 13:21:52,077 INFO [qtp1595953398-1021:http://localhost:8080/service/soap/GetFolderRequest] [name=userex@domain1.com;mid=4;oip=192.168.1.100;ua=zclient/8.8.6_GA_1906;] soap - GetFolderRequest elapsed=900022018-02-07 13:22:10,883 INFO [MailboxPurge] [name=userex@domain2.com;mid=5;] purge - Purging messages.2018-02-07 13:22:24,876 ERROR [Timer-Zimbra] [] mailbox - Failed to lock mailboxWrite Lock Owner - ImapSSLServer-8 prio=5 id=276 state=TERMINATED

jorgedlcruz wrote:Hi guys,Thank you for reaching out and identifying the issue. We're on it! As we conduct a high priority investigation to determine if or what patches might be necessary, check back here for updates in the next few of days. Thanks again!

We don't have a public bug for this, as it has been reported through Zimbra support. We've had a team of engineers focused on this, and have a hotfix in test now. It's anticipated to be available before the end of this week - I expect EOD Thursday, if all goes well. (I've warned the team that it must be done before my vacation begins on Friday! )

Once the hotfix is available, it will be announced prominently in the forum.

David Bingham wrote:We don't have a public bug for this, as it has been reported through Zimbra support. We've had a team of engineers focused on this, and have a hotfix in test now. It's anticipated to be available before the end of this week - I expect EOD Thursday, if all goes well. (I've warned the team that it must be done before my vacation begins on Friday! )

Once the hotfix is available, it will be announced prominently in the forum.

We don't have a public bug for this, as it has been reported through Zimbra support. We've had a team of engineers focused on this, and have a hotfix in test now. It's anticipated to be available before the end of this week - I expect EOD Thursday, if all goes well. (I've warned the team that it must be done before my vacation begins on Friday! )

Once the hotfix is available, it will be announced prominently in the forum.

Thanks David!

Very much appreciate Zimbra posting updates like this here in the forums!