"Lisa believes that the most important task for her as Director is to ensure that the Bureau is prepared to assist the public and partner agency responders during any event that requires a public safety response. To make this culture possible, she and the outstanding staff at BOEC are pursuing a program of accountability..."

"...is responsible for BOEC's Quality Assurance program. The Bureau, with input from our partner agencies, picks a specific type of call to research to ensure that all current procedures and protocols are being followed."

"...best part of her job is the pride she has in working for 9-1-1, knowing that BOEC is the best Public Safety Answering Point (PSAP) in the country with the most highly skilled and trained employees and supervisors who truly care about what they do and the people they serve."