Skytrax

World Airlines Awards 2015

Austrian Airlines has been named as one of world’s top airlines for another year in the renowned Skytrax World Airline Awards 2015.
Austrian has been awarded for Best Airline Staff Service in Europe and World's Best Business Class Onboard Catering, presented by Skytrax at the 2015 World Airlines Awards, one of the most prestigious customer surveys in the world. The category Best Airline Staff Service in Europe represents both the performance of our cabin crew as well as our airport personnel.

about World Airline Survey

The World Airline Survey is conducted by Skytrax, an UK based aviation research organisation established in 1989. The survey is held in high esteem for its clarity of survey process and rigorously applied rules of complete independence. No outside sponsorship, advertising, payment or external influence is applied to any part of the survey, making it a most respected global airline passenger study.

The survey operated online between September 2014 and May 2015, during which time 18.89 million customer surveys were completed, across a range of survey topics, resulting in the awards for Airline of the Year, together with regional and category Best Airline Awards, across different survey form entry options. The survey covers both full-service and low-cost airlines.

More than 105 different nationalities participated in the customer satisfaction survey, which covered over 245 airlines, from largest international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service.

The World Airline Survey is based on measuring customer satisfaction for the passenger experience, across both airport and onboard environments - including check-in to boarding, onboard seat comfort, cabin cleanliness, food, beverages, inflights entertainment, staff service and associated travel items.