Ive rang them, and she is going to send it off for assesment. She will see what they say, and im gonna try to get refund to pick a new pram. So ive not got to carry all the parts down to shop lol. But i think i will get a graco if they let me exchange. They seem more reliable dont they

If it helps, I have a Graco and it's great. Really sturdy and have never had anything LIKE the problems you've had with yours.

Hope you get it sorted, hon!

Thank you. Ive always had Graco, and there the best make i reckon. I wa going to get the quattro deluxe, as i have with the others, but i thought id have a nice trendy pram for a change....but look what i got lol, there crap and i wouldnt reccommend it to anyone. She said in shop if they asses it and they say its faulty, i may be able to choose another pram to same value. So fingers crossed i can, as the Quattros there are around 400 just over xx

Ive rang them, and she is going to send it off for assesment. She will see what they say, and im gonna try to get refund to pick a new pram. So ive not got to carry all the parts down to shop lol. But i think i will get a graco if they let me exchange. They seem more reliable dont they

Ive rang them, and she is going to send it off for assesment. She will see what they say, and im gonna try to get refund to pick a new pram. So ive not got to carry all the parts down to shop lol. But i think i will get a graco if they let me exchange. They seem more reliable dont they

i presume you'll get a replacement b4 they take it away?

I dont know, but i will be asking how long it will take, as im left carrying him now, as i have nothing else to put him in. Which isnt good in rain and wind. Its another nightmare i dont need Arrgghhhh, these new designs, there more trouble than worth xxx

I dont know what they'l do. But im off to shop no so will let u no what hapens when i get back. Bye xx

_________________Michelle xx

Wed Sep 19, 2007 11:05 am

Charlie*

Joined: Tue Jul 24, 2007 11:56 amPosts: 0Location: Beamish

Well I was just gonna say if you have all the receipts and the pram is faulty then they have to refund you or give you a new one .... unless they have a sign on their till stating otherwise.
Hope you read that before you go!

Wed Sep 19, 2007 11:08 am

Jacklyn84

ED member

Joined: Thu Apr 13, 2006 2:41 pmPosts: 82

OMG that's shocking and how dangerous is it that the wheel fell off!!! No matter how funny she is with you about taking it back you should be firm and demand a refund. Even if they offered to repair it I would probably still opt for a refund and get another pram, cos you don't know if it will happen again

I've got a Graco for Evan and have never had a problem with it apart from the raincover, it's one of those velcro fastening ones and the velcro has come away from the raincover leaving loads of sticky goo all over the place Have gone for a Graco raincover again but this one zips up.