Wednesday, January 23, 2013

Our first full stocking on twinkietush.com!!

Tonight we will have our first full stocking on www.twinkietush.com! I wanted to go over a few key points with
everyone before tonight, and of course if you have any questions please feel
free to email us or comment on this blog post! :)

I want to make sure to reiterate that while we have tested
the site extensively, nothing can come close to equaling a real, full stocking. We are prepared to learn a lot about the site
and any areas of needed improvement tonight! :)
We ask for your understanding and patience with this first stocking and
ask that you remember we are still in beta mode – we do not expect everything
to run completely perfectly. :) Now to
go over some very important points about stockings on the new site:

As you likely already know if you participated in any of our
site testing, there is no longer any need to refresh your browsers when waiting
for an item to become available either initially or from a pending status!

Now, when you are on a specific listing's page and you do
not see the Add to Cart button, three possibilities exist:

1. The item is not yet available.

- If it's more than 1
hour from the available time, the date and time of availability will be posted.

- If it's 60 minutes
or less from the available time, there will be a countdown clock running. When
that clock reaches 0:00:00, the Add to Cart button will automatically appear.
Refreshing is not necessary! :)

2. The item is carted by another shopper.

- In this scenario, you will see the window of time in which
the item may become available for sale again. If the item is not purchased by
the original customer, the Add to Cart button will automatically appear.
Refreshing is not necessary! :)

3. The item is sold out.

We understand that not refreshing will take some getting
used to, but we truly believe this will help everyone have an equal opportunity
to cart items successfully at stockings. Refreshing your browser, while on a
specific item's page, will in fact lessen your chances of successfully carting
the item.

* A note about items with multiple quantities: we
recently began listing items with multiple quantities in a single listing,
except in rare cases (like Rainbow Games and Aviary tonight) where we separate
them out with a, b, c, etc. listings.
When an item has a quantity of >1, the listing will not go to “pending”
until the full quantity is carted.

Once you have clicked “Add to Cart” and have been taken to
your cart:

1 - Look at your cart carefully. If you have successfully carted the item, you will see
a running clock on the righthand side of the screen (counting down the 10
minute payment window). If you do not
see a running clock, it means that you have not in fact successfully carted the
item, and that it is carted by another shopper. In that case you will also see an error
message in your cart, letting you know that the item is in fact in another
shopper’s cart. I know this may take
some getting used to, but it was the best workaround we found in order to allow
the dynamic clock and other key site features to function well.

Another thing to look at is the quantity you have
selected. If you clicked “Add to Cart” quickly
and repeatedly, you may have inadvertently added more than one of the same diaper
to your cart. If you add more than what is available, the
action will fail. Again, in that
scenario, you will not have a running clock.
The lack of a running clock means that the attempt to cart the item has
failed.

2 – Once you have ensured that you have the correct quantity
and a running clock in your cart, you are ready to proceed! You have 10 minutes to complete your
transaction before the carted item is placed back into the available inventory.
A running countdown clock is present in your shopping cart, and a message
providing a specific window of time that the item may become available again is
shown on the listing page for all remaining shoppers. You are ready to click “Check Out” and
complete your order!

3 – Proceed with checkout as outlined in this flickr album! Should you need to
change your shipping address, you must
do so ON twinkietush.com, as shown in the album. Please also note that while multiple people
can sign into the same account, the cart contents will not transfer from
computer to computer or even browser to browser. If you want to ship to another party you must
change the shipping address on twinkietush.com and check out on their behalf.

A few other things to note:

- Item statuses are shown on the product main pages as well
as the All Items page for quick reference. You do not need to go into the
specific item page to see if it is available for purchase. However these pages
do need to be refreshed to see status changes.

- Past Items will now be saved and viewable in the Past
Items category.

- Again, a major change to note with the new cart system is
that shipping addresses must now be changed during the checkout process on
twinkietush.com - NOT IN PAYPAL. Once you reach PayPal, no changes should be
made. Any attempt to change a shipping
address or order information once in PayPal may result in your losing the item.

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About Me

My name is Gretchen Gilpin and I am the creator, owner and chief operator of twinkie tush cloth diapers! My husband Mike and I work together to run twinkie tush, along with a growing team of employees! twinkie tush was named after our now almost 6 year old twins, M&D!