Thursday, 28 January 2016

When an unhappy customer takes the
time to contact you and tell you about what he’s unhappy about, listen and take
notes. You’ll find great stuff to do.

“Your most unhappy customers are your greatest source of
learning.”

- Bill Gates

Most people will not take the time to complaint to the company. Most will do it
outside with people they know. That bad publicity is very hard to reverse.

“Even if you're unhappy, just pretend that you're happy.
Eventually, your smile will be contagious to yourself. I had to learn that. I
used to think, 'I'm being fake,' but you know what? Better to be fake and happy
than real and miserable.”

- Evangeline Lilly

When you set yourself to be happy, you don’t fake. You work on your happiness
with your positive creativity. You create your happiness. It’s way better to
create happiness then the opposite.

Stop building your negative life! You choose to
let it be good or bad. It’s all about how you react.

“It isn't what you have, or who you are, or where you
are, or what you are doing that makes you happy or unhappy. It is what you
think about.”

Wednesday, 20 January 2016

We have influence in our
life and the life of others. With or without putting our will into it.

We are exposed to an average
of 5000 ads every day. Those ads are influencing us in our choices. If you
could choose the ones you want instead of the ones they want, maybe you could
change the way you make your choices.

There’s 3 main level of
influence you can generate:

-Thought: You
generate an enormous amount of thought in a day. Some of them are oriented and
others are less oriented. Your mind will use the highway instead of building
new ones. What it means, the thought that you have been using on and on will
come back easily. To change those, you have to put some will into it. You can
build new connection in your brain and choose to let go of old thought for new
ones. Your thought are influencing your life and the life of others.

-Speak: When you
speak you give more energy to the thought you send in the air. When you will
yourself to change your thought, you will also find out that it will change
what you say.

-Action: Actions
are the top level of influence. Actions are like throwing a rock in a puddle of
water. You don’t have any control on the influence it will have all around.
Things will happen in relation with your action without you knowing about it.

Friday, 1 January 2016

“I want to
know why the universe exists, why there is something greater than nothing.”

- Stephen
Hawking

What is your driving goal?
Do you have a driving goal?

No greatness can be achieve
without a driving goal behind.

Are you reaching for greatness?

“Never underestimate the power of dreams and the influence of the human
spirit. We are all the same in this notion: The potential for greatness lives
within each of us.”

- Wilma Rudolph

Driving goals can be made of
dreams. Most are.

“I have a motto on my bedroom wall: 'Obstacles are what you see when you
take your eye off the goal.' Giving up is not my style. I just want to do
something that's worthwhile.”

- Chris Burke

When things get tough,
having a great goal is the difference between giving up and keep going on. Too
many people choose their goal according to what others want and they end giving
up on them as soon as things get tougher then the drive to accomplish them.

A goal is for you first. It
can imply that it will include someone else, but it has to be a drive for you
to do it for that person. In fact, your goal should be to do it for that person
and not what you do.

A goal should be fix. You
can change the how, but the why should stand until you reach it.

The goal should be bigger
than the how.

“All successful people men and women are big dreamers. They imagine what
their future could be, ideal in every respect, and then they work every day
toward their distant vision, that goal or purpose.”