HELP

The price of the room has changed since I checked last time?At Hotelszia.com, you will get the best rate on line. The earlier you book your rooms the less you pay and prices will generally increase, as you book closer to your date of stay.Prices also may differentiate according to periods of high demand or less popular periods.

Can I just turn up without reservation?It is possible to simply turn up at Hotelszia.com without reservation, but it will depend on room availability on the day. So for your convenience, we advise you to plan ahead and we advise to book online, to get the best rate.

Can I request a room next to another room or on a specific floor?Rooms are allocated on a first come, first served basis and but depending on availability we might be able to arrange your special needs.

What is the earliest time for check-in?The earliest time you can check-in is 1.00 pm. For early check-in, please refer with individual hotel for confirmation.

What is the latest time for check-out?The latest time you can check-out is 12.00 noon on the check-out date. For late check-out, please refer with individual hotel for confirmation. There will be extra charges.Do you have parking facilities?Please refer to the individual hotel for parking information.

Can I cancel my booking?Hotelszia.com has no cancellation policy. Once you have made a booking or check in with Hotelszia.com, you cannot cancel. However we allow you to change or amend your date of stay to another period of time within 30 days of your initial bookings. Changes related to amendments subject to room availability.

Does Hotelszia.com offer refunds?Hotelszia.com does NOT provide any refunds.

Is Breakfast included in the price?Please refer to the individual hotel for breakfast information.

Is there an F & B outlet in the Hotel?Yes we have one coffee shop outlet. It serves breakfast, lunch and dinner.

Are bed linens provided?Yes, all the beds come with a full set of 100% Cotton linen (bed sheet, duvet & pillows). To save the earth, during your stay, we change your linens and towels every 3 consecutive days. We will however make up your rooms daily. For daily Linen and towels change, available at a small fee of Rp. 20.000 per set of towels and per set of linen, please contact our reception.

Does the Hotel provide towels, soap, shampoo etc?We provide 2in1 liquid soap, a set of towels, amenities bag consisted of toothbrush and toothpaste, disposal bag, soap bar, cotton bud and slipper. However we have Mini Market in our premises to cater for your other needs.

Is there room service in the Hotel?Please refer to the individual hotel for room service information.

Is there a wardrobe in the room? Can I hang my clothes in the room?No, there are no wardrobes in any of the rooms but we provide clothes hangers in the rooms. Luggage can be stored under your bed.

Can I smoke in the Hotel rooms?Yes you are able to smoke in the room, however we allocate NON-SMOKING floor for non-smokers.

Are there electrical power points in the rooms?Yes, there is 1 local electrical power point and 1 international power point available in the room.

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FRANCHISE SYSTEM

Hotelszia.com offer a great opportunity for smart investors interested in an exciting new hospitality franchise.
Franchises will be branded as Hotelszia.com@ Location and connected to the rest of the brand’s hotels.

ConceptHotelszia.com stands for stylish yet value-oriented accommodation in city centers, with particular attention to the needs of professionals on the move.The concept is ideally suited to hotels with 75 - 100 rooms, however upwards of 100+ rooms is completely feasible depending on location. The room design is fresh, young and compact.

Why choose Hotelszia.com?

Our packages are more attractive packages than those of other hotel companies who are involved in franchising.

AFFILIATIONS

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Those are our affiliated hotels under MPHG brand. Do not hesitate to click a visit!

CAREER

Human Resources Hotels ZIA is a key factor in the success of our organization.
Our brand's success is a direct reflection of the quality of our staff.
We provide an opportunity for anyone who wants to develop himself and his career in the hospitality industry.

PRIVACY POLICY

Protecting customers’ personal information is very important for Hotels ZIA. In our website, we refer to our policy and explain how we obtain, use and protect the personal information of customers to help customers understand better our policy.

Personal Information Voluntarily Provided by Customers To provide customers with information about our products or services, Hotels ZIA requests they disclose personal information such as their name, address, phone number or e-mail address. Also, to provide specific information in response to individual customer requests, Hotels ZIA may request customers to disclose additional personal information. In such cases, customers can disclose the said additional personal information at their own will and options except certain requisite ones.

Cookies

Hotels ZIA sometimes provides more upgraded service via Cookies for customers. Cookies are designed to offer repeat users a more convenient service when using web contents, but are not intended to infringe on customers privacy nor cause any damage to customers’ computers. Setting up an internet web browser that rejects any incoming Cookies or displays signals every time Cookies are transmitted will be possible, but in some cases our website may not be comfortably operational.

SSL (Security)

When customers send their personal information via the internet, Hotels ZIA utilizes security protection by SSL (Secure Socket Layer: an Industry Standard Security Function that encodes and transmits information on the internet). If customers use an SSL conformable web browser, incoming and outgoing personal information can be automatically encoded.

Purpose of the Use of Personal Information

Subject to the type of requested services, Hotels ZIA will sometimes be requested to transfer limited personal information as required to a third party. In such cases, Hotels ZIA notifies customers and obtains consent to disclose such personal information to the third party each time