news from all over the world

Comcast’s new customer support repair: use the app to schedule a name

Years of being dinged for ineffective and unresponsive customer support could also be catching as much as Comcast, which is lastly responding with some a lot-wanted tweaks. Charlie Herrin turned its SVP of Buyer Expertise in September, bringing new options to the My Account app (iOS, Android) that monitor the progress of area technicians and now, organize customer support name backs. The best way it really works, is that clients can provoke troubleshooting inside the app, and if that does not work or does not apply, select a handy time for a rep to name them as an alternative of losing time sitting on maintain. There’s additionally an choice to tweet for help as properly, so no matter approach you favor works. Choices like this have existed earlier than, with telephone prompts during times of excessive name quantity, however placing it within the app ought to make it simpler for patrons to watch when their difficulty will probably be addressed with out having to undergo the telephone tree within the first place.

Within the face of some customer support horror tales, Comcast has had little to say about how its makes an attempt to get greater will present advantages to its clients, however it’s making some entrance-finish modifications that ought to assist a bit of (for instance, lastly supporting HBO Go and Showtime Anytime on Roku is good however there are different apps and platforms to deal with too — and that is only a begin). In fact, if it is on the lookout for a subsequent step, the coverage, service and pricing modifications that folks have been requesting for years are all broad open to be addressed.