3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Project ID: D8111VC Facilities EOC will be available during installation and testing Technical All equipment will be installed and maintained by National Communications Corporation. Conferencing system will not run through the County network. The system will utilize the Comcast cable internet connection at EOC. Necessary bandwidth will be available: 384 KB up and down for 1 connection with a maximum of 5 concurrent connections (max of 2mg up and down). Funding Hardware & Vendor Services: General Fund Appropriation - MISCELLANEOUS RESOLUTION #413 Development Costs (IT Hours): IT Funded Other Priority TBD Constraints Exclusions Form Rev. 8/29/28 Page 3 Project Rev. 7/13/21

6 Information Technology Strategic Plan Alignment D8111VC Provide an Enhanced Application Service Offering Increase application integration through web services Research and develop a Constituent Relationship Management (CRM) strategy Improve the quality, reliability and availability of all applications Increase the agility and responsiveness of business units by expanding customer analytics Promote mobility and location integration in business applications Utilize ecommerce platform to offset costs and expand product offerings to customers X Leverage the County's Internet presence and portal as a branded consolidated point of access to all County information and services through a web browser Centralize identity and access management for all applications and content Enhance ability to provide effective and timely customer (County departments and CVTs) service Implement a centralized service center strategy to provide a single point of contact for service delivery Implement the IT Library (ITIL) best practice framework for IT Service Management Define a service and support strategy that clearly identifies the IT service provided Provide a high-quality training program to empower employees through technology Develop a formalized customer communication plan Build IT Staff expertise through professional development Expand capacity through ongoing organizational review and selective outsourcing Implement a Standardized Strategy Deliver services using a shared technology infrastructure wherever possible Implement a Microsoft infrastructure strategy Implement a consolidated security strategy Establish a standard personal computing hardware and software product suite, SLA, and replacement schedule for all County personal computers Establish support cost model and SLA for all offerings outside Improve service availability through network design and management strategies Establish enhanced capacity planning and recovery management strategies Run Date 6/25/21 Page 1 of 1

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