A Linguistic Perspective

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Communication audit is a relatively new field of research, which has so far been investigated from a managerial point of view. Linguists have not yet researched it. This book summarises existing, mainly managerial, approaches to communication audits and brings to the forefront a linguistic perspective on them. It showcases that their essence is to capture and assess the actual communication behaviour of auditees. The proposed communication audit model, communication audit procedures, and linguistic form sheet can be applied and further developed by scientists interested in taking on research into communication and by practitioners who wish to conduct communication audits in practice.

Chapter 12: Concluding Thoughts

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Chapter 12: Concluding Thoughts

Even though every chapter of this book has its own concluding section, I felt it would be useful to provide a concise summary of the conclusions, at which I arrived throughout the entire research project into the communication audit.

The research project was conducted in the form of a multiple case study that was undertaken in order to obtain an insightful view into communication audits from a linguistic perspective. The research process designed to fulfil this general aim was labelled ‘communication audit research process’ and was composed of nine steps:

(1) choosing a research topic,

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