How do I return a product?

Matilda

June 14, 2018 14:18

Are you not 100% satisfied with your product, you're always welcome to return it to us within 30 days.

Fill in the return form and send us the products in their original condition, with their tags attached and in undamaged packaging. Don’t forget to include your order number! If you'd like a new product, place a new order.

If you have lost your return forms, pleasecontact usand we’ll help you get a new one!

Schedule a pick up or leave the return at your nearest UPS- or DHL station. We will process your return as soon as we received it. All refunds will be made to the account you first paid your order with. Allow at least 14-30 days for your return to reach us and to be processed.

Note that a return cost of 5EUR will be deducted from the refund. The customer will also cover any damaged products or lost packages.