In this case you should be able to mention the ticket by pasting the whole URL of the ticket or by mentioning only the ticket key, so JIRA will understand the mention and create the link to the other issue.

Let me know if that doesn't work for you, Davide.

I hope it helps

Eduardo

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I've tried adding "[key-num]" as well as "[full url]" link styles to my JIRA issue comments, and am not having any luck getting nice looking issue summaries inline. It's just creating plain old links for me. I've read this thread and there doesn't appear to be a complete answer to the question of how this is set up in a cloud-based JIRA account. It certainly isn't working for me in our default config... Thanks,

Dave

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Andre, could you tell us how you are able to do this ?
In JIRA v6.2.4, when I paste a complete URL to an issue, the only thing I see as a result is a link containing the text of the adress... (while writing CC-233 result in a link CC-233, with the only text CC-233).

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Hi Andre and the others,
the feature that JIRA automatically adds the summary and the status when you copy and paste of the JIRA issue URL is cool.
In a normal JIRA this does´t work. Does anyone know a plugin which adds this feature?
Thanks in Advance.
Regards from Germany,
Julian

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Pasting the URL doesn't do that for me either - it just displays as a clickable link. Putting in the issue key makes it into a clickable link to the issue and shows the ticket status along with it. This is the closest I've got on this but would love to see the ticket title show up as well like in @Andre Borzzatto's comment.

@Andre Borzzatto I'd also be very interested in learning how to make our JIRA Server instance display issue mentions like this in comments. Currently all ours does is display the URL with a hyperlink to the issue (instead of the nice graphic with the title and resolved status).

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For me on the 1st try it didn't worked neither (on cloud), then copied full URL, put that into brackets[] , url still shown. Then changed to issue ID and then it worked , even without brackets[]

Putting now into another comment now working ok. But I see there is some problem, there is green notification about updating data, but also with the RED empty one notification box (no text shown inside)

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Hi niroshabandaru, thanks for your feedback. I cannot do that in Jira, but it work in Confluence and here .This is the result: SAAS-809: different from the one I used to see when Atlassian mention issues, though.

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I cannot see any Advance Settings in the General Configurations. In the Atlassian documentation I found that The Advanced Settings button is only visible if you have the JIRA System Administrators global permission. (https://confluence.atlassian.com/display/Cloud/Configuring+JIRA+Options), but in my instance there is no trace of JIRA System Administrators permission (neither the administrator who created the instance has it). Could you please tell me how can I modify the Advance Settings ?

Thanks, regards

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Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...