Find a free copy of Any Video Converter ver 2.5.9 this is the best
Here are the settings that work 100% of the time for me Set the profile to Customized Movie (*.avi) Here are the settings there
Video codec ---xvid
video size 320x240
Video bitrqate -----768
Video Frame rate -----25
Audio -----mp3
Audio Bitrate 128
Sampl;e rate ----44100
Those setting work awesome for me. Those might even be good setting for all video programs.