Co-creation of Service Innovation in Europe

The CoSIE project states that public service innovations can be achieved by creating collaborative partnerships between service providers and service beneficiaries. During the implementation of CoSIE, the collaborative partners will test and develop the diverse methods of co-creation in the field of public services.

The CoSIE partners will actively search for new ways to use digital tools and open data in order to enable the co-creation of services. With innovative practices the project aims to improve the inclusion of all citizens and to promote their possibilities to act as active members of the society. The co-creation process in this particular project consists of nine individual (but interlinked) pilots. Each pilot has different target groups, service needs and local settings.

Vision

CoSIE is an acronym for Co-creation of Service Innovation in Europe. In CoSIE we want to inspire the beginning of a new era in the co-creation of public services.

Sustainable, strategic change can be achieved by

improving the innovation potential and co-creation competences of the service providers

developing evidence-based, bottom-up approach

combining user insight and open data

adopting new applied co-creation methods and ICT solutions

utilizing diverse channels for the involvement of the citizens

enhancing collaboration and new roles between citizens and the public, private and third sector actors.

With innovative and new approaches and practices, the CoSIE project aims to improve the inclusion of all citizens and to promote their possibilities to act as active members of the society.

Aims and Objectives

The CoSIE partners will actively search for new ways to use digital tools and open data as an enabler of the co-creation in public services. The project has twooverarchingaims:

to advance the active shaping of service priorities by end users and their informal support networks

to engage citizens, especially groups often called ‘hard to reach’, in the collaborative design of public services.

The aims are divided into six objectives:

to develop practical resources grounded in asset based knowledge to support new ways for public service actors to re-define operational processes

to produce and deliver nine real-life pilots to co-create a set of relational public services with various combinations of public sector, civil society and commercial actors

to draw together cross-cutting lessons from pilots and utilize innovative visualization methods in order to share and validate new ideas and models of good governance

to apply innovative approaches appropriate to local contexts and user groups to gather the necessary user insight to co-create services

to ensure sustainability by establishing local trainers for animating dialogue and collating users’ voices, embedded in community networks

to mobilize new knowledge from piloting and validating by creating an accessible, user friendly roadmap to co-creation for service providers and their partners.

CoSIE Facts

The project will be implemented as a joint venture of 24 partners from 10 EU countries. During the implementation of CoSIE, the collaborative partners will test and develop the diverse methods of co-creation in the field of public services.

Short Description of Work Packages

WP 1 – Project Start-up

Successful project collaboration in a wide consortium requires pre-planned actions and facilitation of teamwork. In this first work package we will launch the project into implementation with the kick-off meeting in Brussels. In addition, we will make a stakeholder analysis to make sure that all the different stakeholder groups are addressed appropriately.

Responsible partner: Turku University of Applied Sciences

WP2 – Rapid Evidence Appraisal

In this work package we will identify innovative and key policies of co-creation across the participating countries on a national, regional and/or local level. We will then analyse these country specific reviews by implementing the method of Rapid Evidence Assessment in order to summarize the state-of art in co-creation in public social services in European level.

Responsible partner: Panteion University of Social and Political Sciences

WP3 – Applied Co-creation in Pilots

During CoSIE, we will implement nine real-life pilots to engage citizens in the collaborative design of public services. We have encompassed the following dimensions in the selection of pilots: coverage of vulnerable and “hard to reach” groups, significant societal challenges, evidence of innovation, and different stages of life (children and young people, adults of working age, and older people). Vulnerable groups include immigrants, Roma, long-term unemployed, people in the criminal justice system, and those disadvantaged by geographic location.

Responsible partners: Manchester Metropolitan University and University of Bologna

WP4 – User Insight

Community Reporting is a storytelling movement that encourages people to use digital tools such as portable and pocket technologies to support them to tell their own stories in their own ways. We will deliver a series of Community Reporting activities to collate and curate user insights throughout the design, implementation and evaluation of the CoSIE pilot projects. These User Insight stories can provide research teams and organizations with insights that can be used to identify themes, inform findings of wider studies and positively impact on local agendas, policies and service design.

Responsible partner: People’s Voice Media LBG

WP5 – Utilization of Blended Data Sources

We will compile, curate and analyze ICT based data from the project pilots to facilitate the co-creation aspect of service design. We will convert the pilot based data into usable forms according to the specific needs of the various CoSIE pilots. We aim to facilitate the utilization of ICT and social media based co-creational tools in the future service development in an innovative way where the curation of the data feeds will ensure the visibility of the most relevant materials.

Responsible partner: Turku University of Applied Sciences

WP6 – Living Lab Support

We will make use of visualization and animation tools which have been designed to support sense-making and co-design in the context of large scale, complex social and technical systems. We refer to this as a “Living Lab”. Our Living Lab approach aims to support the appropriation of these tools and techniques by the pilot communities to provide a concrete focus for their co-creation activities.

Responsible partner: University of Newcastle upon Tyne

WP7 – Roadmap to Impact

We will compile and combine the best practices and lessons learned from the CoSIE pilots into a training materials and MOOC module for the public sector about the co-creation of services. In this work package we will also design a Roadmap for the co-creation of open public services based upon a review of current trends and the conclusions drawn from the pilot projects, development processes and methodological solutions.

Responsible partners: Polytechnic University of Valencia and Karlstadt University

WP8 – Dissemination and Communication

In this work package we cover the dissemination and communication activities at different levels (EU, national, regional). Our Communication and Dissemination Strategy includes the provision of targeted information to multiple audiences with up-to-date communication tools and methods. Our key strands of work include the development and maintenance of the project website and social media channels, designing the visual identity of the project, editing and maintaining the CoSIE Blog and developing PR materials for the project.

Responsible partners: University of Applied Sciences Utrecht and University of Wroclav

WP9 – Project Management

In this work package we concentrate on the overall management of the project including contract management, project planning, budgeting, organization of project meetings, organization of the intranet and project reporting, as well as the overall coordination of the project activities. We believe that good project governance, timing and pre-planned actions lead to smooth and efficient teamwork across the consortium.

Responsible partner: Turku University of Applied Sciences

WP10 – Ethics Requirements

The work package sets out the ‘ethics requirements’ that the project must comply with.