Overselling tickets under the assumption that some passengers won’t show up isn’t all bad — it’s one of the ways airlines are able to keep ticket prices down. And, in fact, overbooking isn’t what caused United’s catastrophe. As CNN Money noted, an airline may need to bump passengers when cabin crew, pilots, or air marshals require a seat — precisely the reason United bumped David Dao.

But for travelers flying Southwest, the odds of needing to relinquish your seat are lower than ever.

“We’re going to work very, very hard to eliminate as many pain points for travel [as] possible,” Kelly added