Snook | Privacy notice

This is the privacy notice of We Are Snook. It was drafted with brevity and clarity in mind and does not provide exhaustive detail of all aspects of our collection and use of personal information. You can read more about our privacy policy here and we’re happy to provide any additional information or explanation needed beyond that. Please get in touch if you have any questions or queries by emailing us on curious@wearesnook.com, phoning, or writing us.

The privacy notice is valid from 25th May 2018. We keep our privacy notice under regular review, it was last updated in May 2018.

How we use your information

This privacy notice tells you what to expect when We Are Snook (also referred to as Snook) collects personal information. It applies to information we collect about:

people who visit our websites and social media channels

people who email us

people who use our services (including our newsletter)

Note that people who participate in our research or apply to work with us will receive an extended version of our privacy notice. This privacy notice does not apply to businesses or organisations.

Under the General Data Protection Regulation individuals have the right to make a request for information, rectification, erasure, restriction, transfer, and/or object to the processing of their data. If this concerns you, please see more information about your rights and how to use them below.

People who visit our website

We use a third-party service, digitalocean.com, to host our website wearesnook.com. We collect anonymous information through digitalocean.com as well as the third-party service wordpress.com about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. For more information about how DigitalOcean and WordPress processes data, please see their privacy notices.

When someone visits our website we also use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this and ask for your explicit consent. We will make it clear when we collect personal information and will explain what we intend to do with it.

Our website uses cookies to save browsing preferences and to optimise users’ browsing experience. You can read more about how we use cookies in our cookies policy.

Snook uses a third party service to help maintain the security and performance of its website. To deliver this service it processes the IP addresses of visitors to the website.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

People who e-mail us

We use a third party provider, Gmail, for our email services. Our provider uses a Secure Sockets Layer (SSL) to encrypt and protect email traffic. Messages are sent using SSL between Snook and Gmail. However, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.

People who use Snook services

We Are Snook offers certain services to the public, such as subscribing to our e-newsletter. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have signed up to our newsletter to carry out a survey to find out if they are happy with the content they receive. It will not be disclosed or shared for any other purpose. When people do subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.

People who sign up for our e-newsletter

We use a third party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

A request for any of the above can be done verbally or in writing by using our contact details. In order to fulfil the request we must be able to verify your identity and may ask for further details about you and your contact with Snook. We will respond to a request within one calendar month of receiving it, free of charge. However, if the request is complex or there are numerous requests we may extend this deadline by a further two months and/or charge a fee, we will notify you if this is the case and explain why.

Complaints or queries

We Are Snook tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention by using our contact details if they think that our collection or use of information is unfair, misleading, or inappropriate.