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Warranty PolicyOur products may require maintenance or minor adjustments. This does not mean that the product is defective. Please contact us prior assuming part is faulty or defective.

14-Day Warranty, DOA and Wrong Item ClaimsPlease contact our customer service team by email at admin@24vape.com with a description of the problem along with your order number (by the allotted time listed below). If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time. "14-day Warranty" claims must be reported to us within 14 days from the delivery date.

Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.

Shipping CostsCustomer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped using Poslaju. We recommend using delivery confirmation/tracking when shipping packages to us.

14-Day WarrantyPlease test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.

All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.

Items not covered under our 14-day warranty: Cartridges, cartomizers, e-Liquid and clearance items.
Scratches and discoloration are considered normal wear and tear and is not covered by warranty.

30-Day Warranty on the following items:

All 18650, 18350 and 14500 batteries

All Ego Series batteries

All 18650 Mods

All chargers

Dead on Arrival (DOA)
Cartomizers, HV atomizers and Clearance items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them.

Order Cancellation PolicyPlease submit any cancellation via email to admin@24vape.com or through Lelong Private Messages. Once the order has been shipped, we will not be able to cancel your order.

CompatibilityWe do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.

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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.