Customer effort — Gauge how easy or difficult you are making it for your customers to get their questions answered.

Team performance — Collect feedback on your team members and put trainings in place to guarantee friendly, professional, helpful service.

Add a survey to your email campaign with Campaign Monitor’s drag-and-drop email builder. The results of who opened and responded to your survey are automatically tracked back to the recipient of your campaign.

As soon as your recipients begin to take your survey, you’ll see the responses immediately in context of the survey for a high-level view of the results. Additionally, you have a detailed report of opens and responses to every question.

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