In App

Switch to a real-time Restaurant Feedback Management Platform and System

Real-time Reporting

In times when Twitter, Facebook, Zomato and Yelp can make or break reputations, restaurants must deliver the best experiences every time. That’s why you need a feedback system that tells you what’s happening at your restaurant before your customers rant elsewhere.

With Zonka, quick insights and in-depth analysis of restaurant feedbacks lead to better understanding of guest sentiment and satisfaction, complaints and quicker resolutions.

Customer Experience

Capture restaurant feedbacks in real time and fix issues within premises. Improve customer experience in restaurant like never before.

Staff Analysis

Let customers at your restaurant give feedback about waiters, servers, chefs and management on any parameters you define in your survey.

Comparative Reports

Compare rating of all your restaurant chains with location-comparative reports. Use date-comparative reports to compare over time.

Summary Digests in your inbox

Get daily, weekly or monthly digests of feedbacks delivered in your inbox. Stay updated with restaurant feedbacks and complaints by customers.

Complaints Management System

Manage customer complaints with real-time alerts and reports. Solve issues with the help of team collaboration and take suitable actions to resolve customer complaints within the premises.

New Menu Feedback

Change in food menu or introducing a new one? Change in the food menu in a restaurant is a common event. Hand over the feedback tablets to guests in order to collect reviews on their take on the new food menu.

Restaurant Staff Analysis

Incorporate questions related to staff performance and ratings in your restaurant surveys so that you can critically analyze and examine their performance based on guest feedback in restaurants.

Internal Complaints & Feedback tool

Utilize the customer feedbacks to improve services and strengthen areas which observe frequent complaints from the customers. Staff related feedbacks can be used for training purposes.

Food Event Feedback

Events and festivals attract a huge crowd at restaurants. Collect feedbacks from them on parameters like value for money, overall guest satisfaction with the event, suggestions and more.