Executive Summary

The Massachusetts Convention Center Authority (MCCA) owns and oversees the operation of four major facilities, including the Boston Convention & Exhibition Center (BCEC). MCCA's manual processes and siloed systems resulted in inefficient workflows that caused customer service to suffer. For this MCCA deployed Red Hat. The MCCA solution used JBoss Enterprise Application Platform in a clustered environment, the MCCA allows exhibitors to purchase services and materials online. The MCCA employs 10 production servers; four servers for quality assurance (QA) and testing; and two for developing enhancements to the system to run the application.