a) By credit/debit card, Visa, MasterCard, Delta, Maestro, Solo.
A small charge of 1.5% will be made for all payments by credit card. We regret we do not accept American Express cards.

b) By cheque/postal order
Please make your cheque or postal order payable to Parkdean Holidays and write your name, address and booking reference number on the back. All cheques must be received at least three weeks before the start of your holiday; any holidays booked within this three week period must pay by credit/debit card.

Please note full payment must to be made immediately if you are booking online, we do not offer a deposit for online bookings. On all other booking methods money will be due 70 days prior to holiday start date and we do not send out receipts for payment of final balances, unless requested.

c) By BACS
You can now pay your balance using your own internet banking provider. To pay this way, please follow the instructions below...

Log into your internet banking site and follow their instructions to make a payment using the following details:

Then enter a reference using booking number & lead passengers surname like this: 123456 Smith

Please note: If you do not enter your booking number and surname we may not be able to allocate your payment to your booking. It may take up to 48 hours to allocate the payment from your bank. Payments must be made 48 hours before due date. Please allow up to 3 working days for confirmation of your BACS to reach you.

Personal Holiday Insurance

This cover has been specially put together by national insurance brokers Bishop Skinner & Ageas Insurance Ltd and will cover you for:

Cover of your luggage for up to £1,500 per person against theft, loss or damage

Cover of your money for up to £300 per person

Personal liability of up to £2,000,000 for legal liability and property damage

Personal accident cover of up to £20,000

Medical expenses cover of up to £1,000

Holiday curtailment, cover of up to £500 towards travel and accommodation expenses

Your Car Breakdown & Accident Insurance:

To give you added security, you are covered for up to two cars during your holiday.

Cover for up to £300 towards labour charges for emergency repairs or, if your car becomes unusable for more than 24 hours, towards the cost of recovery or storage at a garage

Up to £70 per day (and £600 in all) to hire a similar car to continue your holiday

Up to £40 per person (and £200 in all) for any hotel accommodation, resulting from car breakdown

Up to £2,500 towards the cost of taking a disabled vehicle home or an allowance for one person to collect the car

Your cancellation cover

If you made your booking 84 days or less before your holiday start date or you cancel your booking less than 70 days before your holiday start date then:

If you cancel for a qualifying reason

(a) For bookings cancelled 42 or more days prior to your holiday start date then we will refund all your money (less the Cancellation Cover plus a £40 administration charge).

(b) For bookings cancelled less than 42 days prior to your holiday start date then we will refund all your money less the Cancellation Cover charge and less a calculated deposit (see deposit table below).

You may take your dog on holiday with you in selected dog friendly accommodation. There is a charge of £40 per pet, per week or part week (max two dogs). (Guide Dogs are exempt from these charges and are welcome in all accommodation free of charge.)

The holiday parks on this website cater primarily for family holidays (With the exception of angling parties at White Acres). Bookings from all female or all male parties will only be accepted at our absolute discretion. If you wish to book a single sex party you MUST inform us of this and of the ages of all members of your party at the time of booking.

If your booking is accepted we will send you a Booking Confirmation with the details of your party on it. It is your responsibility to ensure that these details are correct and tell us immediately if they are not. We reserve the right to refuse accommodation in a holiday home if your party is not the same as set out on the Booking Confirmation.

After you have booked

If you have booked your holiday online you'll receive a booking confirmation by email within ten minutes of booking. If your booking confirmation does not come through please check your junk folder before contacting us.

Booking by telephone

If you have booked your holiday by telephone you'll receive a booking confirmation by post within 7 to 10 working days of booking.

If you cancel your holiday you will be responsible for the full cost of your holiday. However if you have bought Holiday Cancellation Cover, you will be covered for these costs depending on when you cancel your holiday and the reasons for cancelling.

Please note, we do not accept arrivals after 11pm - other than under extreme circumstances, and then security on the park will provide the keys to your accommodation. Please advise us at the time of booking if you intend to arrive late.

All our accommodation provides sheets, pillowcases, pillows, duvets and covers or blankets. However, we ask that you bring your own soap, towels and other bathroom and kitchen necessities. Please note we do not provide bedding for cots.

Promotional holidays are an exception, there may be an extra charge for bed linen.