Emotional Intelligence (EI) Group Workshop

Training Course Information

Background

Emotional Intelligence (EI) is increasingly being used in organisations and companies to help employees understand better how to be more effective in their work relationships and in client/customer interactions. EI is about how well you recognize and manage your emotions, how well you interpret and deal with the emotions of others and how you use this knowledge to manage your relationships with others. So rather than acting instinctively to a strong unhelpful emotion, understanding your EI through a self-completed online questionnaire will help you step back and modify your behavior.