Is CC still in business?

I asked this in the CC forum but there isn't much traffic over there so I thought I would try here. I want to place an order with Custom Capsule but due to lack of traffic in the CC forum and after reading some threads mentioning that their Reps have not logged on here or replied to PMs in a while, I am somewhat hesitant to place an order. I would just like to know if anyone here has ordered with them recently as well as how long the turn around time was from order to delivery. Or did they go out of busniess? Any help would be much appreciated. Thanks!

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The website is back (or rather, they paid to renew their security certificate). Still no answer to any of the emails and messages I sent, though. In despair, I left the following message on their FB page:

I left a message on www•customcapsule•com, sent emails directly to both Nate and Jesse, sent another email using the address provided here on FB, and sent a FB message.

No answer. Since February.

I'm a good customer, I believe, having ordered capsules for my father, my mother, my sister, my grandmother, two friends, and, of course, myself, for a total of more than $3800 since 2008. I was ready to make another order four months ago, but it's on hold until I get an answer.

The website is back (or rather, they paid to renew their security certificate). Still no answer to any of the emails and messages I sent, though. In despair, I left the following message on their FB page:

Out of curiosity, did you order something and not recieve it or did you email them questions about something you might want to order?

Out of curiosity, did you order something and not recieve it or did you email them questions about something you might want to order?

I emailed questions. Actually, CC also owes me a bottle of Na-R-ALA, which was missing from one of my orders in late 2009, but when I inquired, Nate told me he'd meant to get in touch with me about it, that they'd depleted their stock of this ingredient and would send me a bottle soon; it was I who told him he didn't need to, that I didn't need it urgently, that the bottle could just be added to my next order.

Two other times, bottles were missing from my order (once, a good ten bottles were missing), but CC always sent them to me after I let them know about the problem. It's the first time I really can't get in touch with them.

I decided to give a fair warning to CC about the FDA report I was going to fill. Within twenty minutes, Nate had answered; within the hour, he had corrected the descriptions for the three products at the top of my list.

I would like to stress out that filling an FDA report isn't an option one should consider lightly. As stated on their website, "if you knowingly report false information to FDA's Office of Criminal Investigations, you may be subject to criminal or civil penalties."

But yes, I was going to write a documented report at the end of this week. I believe each of us is responsible for what we choose to ingest; I also believe it's a company's responsibility to provide information accurate enough for us to make that choice.

I decided to give a fair warning to CC about the FDA report I was going to fill. Within twenty minutes, Nate had answered; within the hour, he had corrected the descriptions for the three products at the top of my list.

I would like to stress out that filling an FDA report isn't an option one should consider lightly. As stated on their website, "if you knowingly report false information to FDA's Office of Criminal Investigations, you may be subject to criminal or civil penalties."

But yes, I was going to do it, as soon as I had time to write a documented report, at the end of this week. I believe each of us is responsible for what we choose to ingest; I also believe it's a company's responsibility to provide information accurate enough for us to make that choice.

I'm glad things worked out but it's a definite shame you had to wait this long.