Helping Customers Address Concerns at Home and at Work

Client Systems

We understand customers may have questions about cleaning and disinfecting options for their Dell products. The guidance below applies to all Dell-branded PCs, monitors or display screen, docking stations, keyboards, and mice.

We recommended you wear disposable gloves when cleaning and disinfecting surfaces.

Turn off the device you plan to clean and disconnect AC power. Also remove batteries from items like wireless keyboards. Never clean a product while it is powered on or plugged in.

Disconnect any external devices.

Never spray any liquids directly onto the product.

Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. The cloth should be damp, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the product. Using any material other than a microfiber cloth could cause damage to your product.

Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, etc. Moisture entering the inside of an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.

When cleaning a display screen, carefully wipe in one direction, moving from the top of the display to the bottom.

Surfaces must be completely air-dried before turning the device on after cleaning. No moisture should be visible on the surfaces of the product before it is powered on or plugged in.

After cleaning or disinfecting a glass surface, it may be cleaned again using a glass cleaner designed for display surfaces following directions for that specific cleaner. We recommend you avoid glass cleaning products containing Ammonia.

Discard the disposable gloves used after each cleaning. Clean your hands immediately after gloves are removed and disposed.

Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:

Using any of the chemicals listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.

Enterprise Systems

We understand customers may have questions about cleaning and disinfecting options for their Dell Storage, Networking, HCI, and Server products. The guidance below will help address concerns.

Given the fact that Dell Technologies data center products are not high touch products and that data centers should have a clean room policy where people are required to sanitize their hands before they enter, it should not be necessary to sterilize surfaces that are not commonly touched. However, if the business requirements call for sterilization for an abundance of caution, Dell Technologies highly recommends engaging a professional cleaning company that specializes in sterilizing data center equipment. If engaging a professional cleaning company that specializes in sterilizing data center equipment is not possible, Dell Technologies recommends that customers exercise extreme caution when sterilizing and disinfecting their Dell Storage, Networking, HCI, and Server products.

We recommend that all personnel performing cleaning and disinfecting wear disposable gloves when disinfecting any surfaces.

If the equipment must remain operational while external surfaces are cleaned, use extreme caution in exposing powered equipment to any moisture and take all proper and necessary precautions when handling powered equipment that has been exposed to moisture.

Cleaning must be limited to external surfaces such as handles and other common touchpoints. Do not open cabinet and chassis doors or attempt to clean any internal components.

Fibre optics should not be removed for general purpose cleaning due to increased risk of debris contamination.

Never spray any liquids directly onto or into any product. Do not expose any internal components of Dell Technologies data center products to moisture.

To clean external surfaces such as handles and cabinets, moisten a microfiber cloth with a final concentration of 70% isopropyl alcohol by volume. The cloth should be moist, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the exterior and handles of the product, keeping clear of power leads and permanent wiring. Using any material other than a microfiber cloth could cause damage to your product.

Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, vents, etc. Moisture entering the inside of an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.

When cleaning a related display screen, carefully wipe in one direction, moving from the top of the display to the bottom.

If the equipment was powered down, all surfaces must be completely air-dried before powering up the equipment after cleaning. No moisture should be visible on the surfaces of the equipment before it is powered on or plugged in.

Discard the disposable gloves used after each cleaning. Clean your hands immediately after gloves are removed and disposed of.

Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:

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