Sandos Caracol Eco Experience Resort Reviews

Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Experience Resort

Average guest rating

3.5

out of 5

Very good

Based on 181 reviews

Rating by category:

Location

3.9

Rooms

3.0

Service

3.0

Value

3.8

Dining

4.1

Individual guest reviews

Sandos Caracol Eco Experience Resort

Great location and a cab is only $10 one way as well. Playa del carmen is amazing, the La Gauncho steak House is by far the Best and the beach shack has free snorkelling equipment and Booked. Staff is friendly throughout the resort minus the check in staff, hot tubs bubble beds etc etc and the Mexican restaurant by contrast is excellent. The hamburgers and French fries are delicious there.

Too many areas off limits unless you get a membership/ and everyone goes on that bus, and the seats are very limited. Not the kind of place we will vacation at again, ordered Deluxe room has old equipment min and the food is not good not even for an all inclusive pay more and go somewhere else. The large activity pool is quite busy.

My rating for the hotel:

Average rating

3.7

Location

4

Rooms

3

Service

4

Value

3

Dining

4

Sandos Caracol Eco Experience Resort

The beach was beautiful and additionally the hotel staff were very kind. The food was great, we enjoyed the buffets and the steak house the best, service was great, the room was kept very clean and the mini bar was always stocked. Breakfasts were especially good, portabella mushroom, potatoes, vegetables, was a fantastic dinner and the spa was wonderful.

Not worth the money, the bed sheets smelled a little funky and pools were in need of a lot of repair, algae covered, not clear.

My rating for the hotel:

Average rating

3.9

Location

4

Rooms

5

Service

4

Value

3

Sandos Caracol Eco Experience Resort

Playa del carmen was great go to fifth avenue by taxi $10.00, the
beach was gorgeous and in other areas, the toilet facilities were very clean. Good quality entertainment laid on, the steak house was the best and the price was worth. The staff were very helpful, the room once all the problems were fixed was not bad and food and drinks were very nice. The chef was very funny and was sure to keep all of us happy, finally, hello to all you friendly Canadians and Brits, we enjoyed meeting all of you, the landscaping and multiple swimming pools were exotic and welcoming.

Phone connections very poor, everywhere, music was too loud.

My rating for the hotel:

Average rating

4.0

Location

4

Rooms

3

Service

4

Value

4

Dining

5

Sandos Caracol Eco Experience Resort

The shops and beach there are good, Mexico is an amazing place to see and explore, and the little snacks and treats are great in the Select Club building. The staff is very nice and involved, remember, nothing is for free down there, the rooms are spacious and clean and there is a maid service every day. The Italian restaurant is awesome and the best cocktails we have ever tried.

Too many areas off limits unless you get a membership/ exclusive status, the lines at the reception are not well organized.

My rating for the hotel:

Average rating

4.2

Location

4

Rooms

4

Service

4

Value

5

Sandos Caracol Eco Experience Resort

Beach was clean and there was enough shade for everyone, hotel staff were great, reception was very welcoming and friendly. The rooms were decent, the pools were nice, the service was good at the bars and the food
was well prepared and there was always a wide variety of choices.

My rating for the hotel:

Average rating

3.9

Location

5

Rooms

3

Service

5

Value

3

Dining

4

Sandos Caracol Eco Experience Resort

Great beach front, good location and i loved the hotel embraced the environment and built around. The staff were fantastic and the maids and the grounds were always at its best. The room was large and food was wonderful.

Balcony straw roof was broken and the jacuzzi took forever to fill up and was not very clean.

My rating for the hotel:

Average rating

4.3

Location

4

Rooms

4

Service

5

Value

4

Sandos Caracol Eco Experience Resort

The beach is amazing, the best in my view is the steak restaurant and the jungle setting is really cool. The room is large and really clean, food and drinks all day
Very kid friendly, fantastic pools , even one for adults only.

Internet/phone connections very poor.

My rating for the hotel:

Average rating

4.4

Location

5

Rooms

4

Service

4

Value

5

Dining

5

Sandos Caracol Eco Experience Resort

Good drinks and a nice bed to lay on the beach, stay away from the Mexican buffet, is by far the worst. The food is well presented, plentiful and tasty, the pools are great.

My rating for the hotel:

Average rating

3.7

Location

5

Service

3

Value

3

Sandos Caracol Eco Experience Resort

Beach was ok, had the big sand bags in the ocean and the hotel was very very clean. The staff were very friendly, the bathrooms were large and very clean, great shower, the buffet at first I thought was excellent. The waiters were very good at least.

The room was fine, and we didn't spend much time there, food were mediocre.

My rating for the hotel:

Average rating

4.1

Location

4

Rooms

4

Service

4

Value

4

Dining

4

Sandos Caracol Eco Experience Resort

The room was fine, clean and close to the pool and beach, our stay was pretty good, staff were always pleasant helpful,
we were treated like gold. The water was always very hot and service in the piano bar was great. Food was very decent.

My rating for the hotel:

Average rating

4.5

Location

4

Rooms

5

Service

5

Value

4

Dining

5

Sandos Caracol Eco Experience Resort

Wonderfull hotel all inclusive and com for a great price. Family friendly, excellent staff, hot rooms and liked the sports bar. The food was pretty good.

The beach was not very swimable; rocky and weedy.

My rating for the hotel:

Average rating

3.7

Location

1

Rooms

4

Service

5

Value

5

Sandos Caracol Eco Experience Resort

The location is made our trip awesome, the hotel is very big and the beach is always very clean, the variety of food and drink is exceptional.

The main pool wasn't great.

My rating for the hotel:

Average rating

4.1

Location

5

Service

3

Value

4

Sandos Caracol Eco Experience Resort

Lots of little shops, bars and some lovely restaurants, great hotel. We liked the Japanese the least and the steak house and Mediterranean the most, helpful staff. Our room was especially clean and every meal I ate was fabulous.

Beach area was very crowded the place was very busy and the food was fairly good.

My rating for the hotel:

Average rating

4.3

Location

4

Rooms

5

Service

5

Value

4

Sandos Caracol Eco Experience Resort

The hotel setting is great, bathrooms are nice and the buffets are standard, good variety.

My rating for the hotel:

Average rating

4.5

Rooms

5

Value

4

Sandos Caracol Eco Experience Resort

Great place to stay and service was wonderful. The bathrooms were always clean and all of the waiting and bar staff were very pleasant and helpful. The food was excellent.

My rating for the hotel:

Average rating

4.8

Rooms

5

Service

5

Value

5

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