Troubleshooting the iPhone Connection Kit

1. Checking the Cable A. Make sure the cable is seated properly in the device.B. Try a new cable

2. Checking for System Recognition A. Close kiosk and disconnect the phone. B. Open Windows Explorer and connect the phone C. Make sure to say “trust the computer” if asked. The computer will probably beep. D. The device should i. Show up in Windows Explorer and If above doesn’t happen, try updating iTunes ii. A drive associated with the device (e.g.: X:\) should also show up. if above doesn’t happen, try updating iExplorer to the latest FREE version (don’t accept a PAID upgrade). When a new device is plugged in, you may get a warning that version is incompatible with your device and that you need to upgrade to the new PAID version to get the latest features. You can safely ignore this warning. E. You may need to reconfigure iExplorer. Instructions