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About the Supplier

Quality, detail and an interesting mix of materials are integral to each brand’s designs. These are created by using the best quality raw materials to their upmost capability, paying great attention to the concept and form. From using centuries old techniques to the very latest technology, all lights are handmade and manufactured in the UK.

Six production facilities include a metalworks, glassworks, and a Stoke-on-Trent bone china factory rescued from closure in 2002. It is here where the lighting designs, whether crafted from versatile bone china, the finest aluminium, copper, brass and iron, come to life.

The detailing of cotton braided cables, satin chromed bases & contrasting coloured shades make Original BTC, Davey Lighting and Beadlight’s products uniquely distinctive and popular in Europe and beyond.

Delivery

Delivery Cost:

£ 0.00

Delivery Time:

15 Days

Delivery Info:

Please note that once an order has been dispatched customers can change the date of delivery, upgrade to a morning or a Saturday delivery or request the order to be left with a next door neighbour. The delivery contact on the order will receive an email with directions about how to do this. We use DPD to deliver our products, unless the order is of a larger volume where it may be sent on a pallet.
On the day of delivery, customers will be contacted by either email or text (depending on which form of contact was given when placing the order) to inform them that the order will be delivered that day with a delivery time window. A tracking number will be supplied which can be used to re-arrange delivery, if necessary.

Returns

Return Period:

14 Days

If you would like to return a product we need to be notified within 14 days of your receipt of the product. You must then return the product within a further 14 days.

Please initially contact Made to Last with details of why you want to return the product along with images in the case of any problems with the product.

Any items which have been personalised cannot be returned as they are deemed bespoke pieces.

Products to be returned must be sent back in the same condition that they were received in and should not have been installed. They should be sent back to our Head Office address by a tracked/signed for courier service and must be well packed to ensure safe delivery.

We are unable to accept items that are not returned in their original state. In order to arrange a return, please contact Made to Last who will provide the address to return the product/s to.

Refunds will be made on product costs but not delivery costs, unless there is something wrong with the product when it arrives with you.

Guarantee

Guarantee Length:

2 years

Guarantee Terms:

Original BTC will repair the light fixture, if it fails to operate due to manufacturing defects, within 2 years of purchase.

All items are batch coded for item recognition and traceability, so should there be any issue with a light this will be needed as soon as possible. In addition to the batch code being emailed across we will need images of the light and a description of the issue before any repair to the item can be carried out, this will enable us to offer advice and find a solution quickly. If we cannot repair the item, we will replace it with an item of equivalent specification. If no equivalent product is available we will discuss an alternative settlement with you, and we will always do our best to make sure that you’re fully satisfied with the outcome. We do not accept liability for any third party costs.

This guarantee does not include faults or damage caused by failure to follow assembly/installation instructions provided by Original BTC, improper installation or operation, misuse, abuse, neglect, cleaning or accident. This includes failure to follow instructions regarding the usage of the correct bulb. If it is determined by Original BTC that the product has been disassembled or tampered with in any way other than by Original BTC staff, the guarantee will not be valid. Furthermore, due to the materials used the finish and patina of some fixtures can alter with age.