Andreas Schacherbauer

said
over 2 years ago

Hi Nakasha, It sounds strange that the update to SDK 5.2.0 broke your Architect World. Can you please share a demo Cordova project with us so that we can investigate your issue further? THX! You could also implement the onLoaded/onError callback for your AR.ClientTracker in order to verify that the tracker could be loaded.

Best regards,

Andreas

J

Joshua Ra

said
over 2 years ago

Hi,

I also have exactly same problem on Nexus 7. I checked the loaded event and everything was working correctly. I tested with many devices and it's working well(Nexus 5 with Android 6.0, Galaxy Note with Android 6.0.1 and Galaxy Tab with Android 5). I tested with Nexus 7(Android 6.0.1 - latest version). Please check it... Thank you.

A

Andreas Schacherbauer

said
over 2 years ago

Hi Joshua, Nakasha, I don't quite understand your problems. What is it exactly that is not working? Is the Architect World not loaded or assets from the Architect World?

Best regards,

Andreas

J

Joshua Ra

said
over 2 years ago

Hi,

Architect World and WTC file are loaded correctly but when I scan image, AR(IR:Image Recognition) does not recognise image. I tested same App in different devices and it's working well(IR). Thank you.

A

Andreas Schacherbauer

said
over 2 years ago

Hi Joshua, I'm not sure if I understood your message correctly. Are you still experiencing problems recognising a target image or is your problem solved?

Best regards,

Andreas

J

Joshua Ra

said
over 2 years ago

Hi,

I also tested with Nexus 5(latest Android version - it's same Android version) and it's working well. Only Nexus 7 has IR problem. I checked with console log and I got WTC loaded event but IR is not working. Thank you.

A

Andreas Schacherbauer

said
over 2 years ago

If you get a log saying that the .wtc is loaded, then the OpenSSL update can't be an issue as this would be used to download the .wtc. Are you using our 'final' release of SDK 5.2.0, downloaded from our main download page or do you use a pre-release version that was linked in our forum?

Best regards,

Andreas

J

Joshua Ra

said
over 2 years ago

Hi,

So I tested with final release version SDK 5.2.0 and I got same result(It's not working). I also tested loading WTC file from web(not local) but it's also same result. I also tested with Nexus 5(Latest version) but it's working well. Thank you.

A

Andreas Schacherbauer

said
over 2 years ago

Hi Joshua, I created an internal bug report and we will provide more information once we started investigation.

Best regards,

Andreas

T

Tim

said
over 2 years ago

Hi,

Any news on this? We are facing the same issue on Nexus 7. But because other devices may be affected as well, we have rolled back to 5.1.4.

Thx,

Tim

P

Peter Barker

said
about 2 years ago

Hi Andreas

We are experiencing this issue as well. We use Nexus 7 to run a lot of our events with clients and it's preventing us from releasing a new Android version on the Google Store.

Could you provide an update on ETA for a fix as this is now impacting on our business?