Terms + Conditions

TERMS AND CONDITIONS OF YOUR BOOKING AT BIG BLUE BACKYARD.

RESERVATIONS/BOOKINGS: Your booking is confirmed on receipt of 50% of your booking. Payment in full is required 14 days prior to arrival. If your booking is confirmed with payment made by credit card, final payment will automatically be charge to the same card 14 days prior to your arrival. If you elected to (EFT) the deposit. Please ensure the remainder of the payment is transfer 14 days prior to your arrival. Last minute bookings (14 day or less until arrival day) pay in full on booking. HIDEAWAYS: Each hideaway offers exactly the same facilities only the decor and location differ. The owners will make every effort to ensure the hideaway is available as booked. However the owners reserve the rights to make alterations to bookings due to unforeseen circumstances. Your booking confirms that you have read and agree to our terms as stated.

Payment Policy

Payment Methods: We accept Visa and MasterCard and there is a 1.43% surcharge for payment with credit card. You may elect to pay your deposit via electronic transfer (EFT) directly into our bank account. Please request this in 'notes' at your time of booking and bank details will be sent to you. Your booking is not confirmed until the 50% deposit is paid. Credit card details are held until guests departure and any additional sundries have been accounted for. Your credit card acts as our property bond.

Cancellation Policy

CANCELLATIONS: Travel Insurance is highly recommended to cover last minute personal issues or changes to plans as they may arise. Travel Insurance can be taken out online and will cover you in situations where we cannot. You may cancel your booking with us if you are outside of the 14 days prior to your arrival. A $35 processing fee will be retained. Cancellations within 14 days money paid is not refundable unless it is re-let for the entire period. NO SHOW: If guests do not show up for their booking and do not call to cancel, they forgo their entire booking and will not be refunded.