We are upgrading all customers that are on ADSL and can get VDSL to VDSL for free. With this upgrade, we have sent out letters to everyone who is eligible for an upgrade.

If you want, we can double check this and ensure this was done on purpose as opposed to the neighbours being connected to the wrong lines. Send me a private message by clicking onto my username and clicking 'send private message', and include your customer number, and a link to this post.