Mindy Owen, RN, CRRN, CCM

Mindy Owen, RN, CRRN, CCM, is the Principal of Phoenix Healthcare Assoc. LLC, a consulting firm specializing in education and development of case management and disease-state management programs in Coral Springs, Florida. She began her career in health care as a clinical specialist in microsurgery and rehabilitation. She spent three years as the charge nurse of a neuro-ICU and the step-down unit, before joining the team that designed, developed, and implemented an SCI-TBI rehabilitation program affiliated with Wesley Regional Medical Center in Wichita, Kansas. She was instrumental in preparing this program for both CARF and JCAHO accreditation, as well as serving on the National Board of ARN during the eight years she directed the program. Her case management career began in 1984 as the Midwest regional director of CM for Intracorp - a leader in disability, UR, and CM services nationwide. She was asked to be one of the founding board members of CMSA, helping to establish the organization and becoming its 2nd president. She has served on the CCMA Task Force (Outcomes and Accountability), the Commission of Case Manager Certification (CCM Chair, 1996), ACCM Leadership Council, the editorial board of The Case Manager magazine, the Case Management Standards of Practice Task Force sponsored by URAC, and advisory boards for NMHCC, Mosby's, Ortho Biotech, and Glaxo Wellcome. Most recently, she has been the lead consultant to the State of Florida and Pfizer in a DSM initiative to implement a new DSM program for Medicaid recipients. She has published numerous articles, monographs and curriculums as well as presented relevant topics at many national health care conferences.