FAQ

How do I get my tickets?

You must print the reservation confirmation we sent to you by e-mail and bring a copy with you to London. There you will exchange the reservation confirmation for your tickets to the soccer game at our agent in central London. Our agent is open from 10:30am to 6:00pm Monday to Sunday. Our agents address, phone number and other details will be included on the reservation confirmation.
NB. Information for tickets to ARSENAL, QPR or CHELSEA: For these 3 clubs we use different agents. Depending on which agent we use for the match you book for, you should EITHER collect the tickets at our agent in London OR directly at the stadium OR at Thistle Marble Arch Hotel in London. Which collection point you should use, will clearly be stated on the voucher / e-ticket we send to you no later than 7 days before the match date, but often immediately after you have completed your booking.
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When is kick-off?

Weekend soccer games in England may move between Saturday and Sunday. Last minute changes may also be made to the kick-off time. Change of date and time often happen due to TV-broadcasting or if a Cup-game(FA, LIGA, EUROPE, CL etc.) is scheduled on a date too close to a league game, this can be cause for a reschedule between Saturday and Sunday. Kick-off time changes can often occur between noon and 7:00pm. Midweek games can also be moved between Tuesday and Wednesday, and kick-off time is typically between 5:00pm and 9:00pm. We do NOT contact you with the final game date or kick-off time. However, we will try and publish it on our homepage 3-7 days prior to the game.
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Where will I be seated at the stadium?

The seating for your tickets will be amongst the home team supporters or in the neutral zone. This means, you are prohibited from wearing any jerseys, shirts, scarves or other items with the opponents color or logo. You may, also, not show any allegiance for the opponent’s team. If you do not follow these rules you may be blocked from going into the stadium or asked to leave before or during the game. A choice of seating category will be available during your reservation. We cannot guarantee or reserve any specific seats, we only guarantee that seats are given within the chosen category.
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Will we be seated togheter?

Parties booking 4 or more seats cannot be guaranteed seating together. You may be split into groups of 2+2, 2+3, 3+3, 2+2+3 etc. However, when you book with us, we guarantee that you will NEVER be seated in configurations where individuals are seated alone, such as 1+1, 1+2, 3+1, 1+2+3, etc. This is a promise which few other soccer agents can make to their clients. Should your party be divided into groups (again, never single seats!) we will do our best to seat your groups as close to one another as possible.
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Does the prices include booking fees?

The price you pay at LondonFootballInternational.com includes the reservation fee to the club, payment to our local agent and our own costs. The agent we use on this site is official agent for the clubs. All prices are confirmed and approved by the agent. There may be a significant difference on the price you pay through our site and the price printed on the tickets you pick up because of the reservation fees. This price difference is most significant when reserving tickets to the A-games, such as against Manchester United, Liverpool, Manchester City, Champions League and local London derbys.
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