I live in a rural area of Zambia. Can someone please tell me where CRB is situated in Lusaka. They NEVER answer their phones or respond to emails. Does it mean that every person who needs to be attended to should travel to Lusaka? In this time of technology, I thought emails would be easier for some of us who stay in rural areas. Please help.

are you referring to the Credit Reference bureau? if so, there offices are Mukuba pensions house Lusaka on the 5th floor. you are right they do not answer there phones or respond to emails I dealt with them two months ago and i was not impressed, they take too long to sort out a simple query.

Imwe this CRB is a scandal. And needs to be investigated. It should be owned by BOZ employees. Why was no tender advertised?what criteria was used to select the people who run crb? BOZ can you explain? Why are they not able to handle customer queries on time? Can more people be involved? I also want to run my own rating bureau?what is required?

i conquer with you guys. the performance of this crb is below par. i have a strong feeling that some Boz guys are involved with most of these mushrooming micr financial institutions which BOZ is not regulating effectively. thay are reaping of our poor zambians with exorbitant interest rates. Can some one from BOZ please answer Y.

i am on crb with barclays,i paid them off all the mane and was given clearence letter bt when eva i wat 2 lend money frm any bank,tht crb appears.i want tha crb 2 b removed what should i do and how long does it take if i come 2 lusaka mukaba house?.i stay in luanshya pliz reply bak

Since they can't pick up the phones, maybe they may find find just a little time to respond to some of the burning questions which people raise.

We would like to know what does it take to have one's name removed from you system other than quiet hoping that we shall figure it out all by ourselves. Its not fair. Can some one do something about this

When u are on CRB as delinquency your details will be there for 7 years, that what ACT 387 of law of Zambia states. Once put on CRB and you clear the lending institution today, you will be out of CRB after 7 years