FAQ

FAQ

Deliveries

We provide same day flower delivery.

What time will my order arrive?

Flowers are delivered
between 9am and 5pm to business addresses and between 9am and 6pmto residential
addresses. Couriers pick up at 11am and 2pm, so the sooner you have your order
in, the sooner it is likely to reach its destination! We cannot guarantee specific
delivery times.

How can I ensure my order is successfully delivered?

While doing flower delivery in Melbourne, please
provide as much as relevant information as possible to ensure prompt delivery.
Flat numbers, business name if applicable, ward/room no. for hospital
deliveries etc. are all very useful for our couriers. There is a 'special
delivery instructions' field on checkout that you can use for any extra
delivery information that you think may be relevant, such as: 'main entrance is
at back door, watch out for the dog!, please call xxx if any problems'.

My delivery suburb isn't listed, what can i do?

If your suburb is not
listed we may still offer delivery to that area, please contact us for further information.

I've received some flowers, but I don't know who they’re
from?

We are unable to
disclose the sender’s information (due to privacy laws) unless the sender
allows us to.

Do you deliver on Sundays?

Sorry, we currently
deliver Monday through Saturday with the only exception being Mother’s Day (2nd
Sunday in May).

Can you guarantee delivery on a specific date?

Yes, we will deliver
your order on your specified date, which you can choose during checkout,
providing there are no delivery problems such as an incorrect address or there
is no-one available to accept delivery and there is nowhere safe to leave the
delivery. Melbourne Fresh Flowers is an online florist in Melbourne who understands the importance of timely
delivery to its clients

What happens if the recipient isn't in when you deliver?

If there is a safe place
(sensible discretion will be used) to leave the delivery the courier will do so
and will also leave a calling card in the recipients letter box. If there is no
safe place we will attempt to contact you or the recipient (if you have left us
instructions to do so) to receive further instructions. Should a re-delivery or
re-direction be necessary we will need to charge a re-delivery fee equal to the
standard delivery charge for the suburb of re-delivery?

Can you deliver to Businesses or Hospitals?

Absolutely! but to
ensure prompt delivery please provide as much information as possible including
anything you may think is relevant, such as the business name or ward/room no.
etc.

What if I have to choose wrong product and now want to change
it?

You need to inform us
ASAP and pay for difference between old and new product. There is option of
make payment in “Buy now” for your payment. Unfortunately we cannot refund if
you choose product with less price than original.

Ordering

How do i place an order on your website?

It’s simple process of
choosing which product you'd like to send, then clicking on the 'add to my
basket' button to be taken to the product page. From there you can choose the
product options you would like. Then, continue on to the checkout page to enter
the information relevant to delivery, such as the recipients address and the
message you would like to send. Enter your payment details then click the
'Place Order' button and you're done!

If you are having
problems ordering, you are welcome to give us a call on 1300 60 20 11

Will i receive an invoice?

Yes, after you place
your order you will receive a copy of your invoice sent to the email you
entered during checkout.

I've tried to place an order but something's gone wrong, what
can i do?

Please contact us and we'll
try to assist you in any way we can.

Shopping

How fresh are your flowers?

We have flowers
delivered daily to ensure the utmost freshness and quality. The flowers we send
out are fresh, premium quality flowers. We have found the vast majority of
people prefer their flowers to last as long as possible and like to watch them
open up into vibrant, beautiful flowers over time, therefore, orders are sent
out mostly in bud form to ensure extended vase life so your recipient can enjoy
their flowers for longer.

Why are your flowers cheaper than most other online
florists?

We are a local online
florist with local prices. By operating completely online and delivering
directly to customers in the Melbourne area (instead of using are lay service)
we are able to keep overheads down which means lower prices than many online
florists, who need to keep prices higher in order to deliver interstate/worldwide
through relay systems.

I'm not sure what i should buy, can you help me?

You can go through
categories as per occasion or alternatively, We’d be happy to try and assist
you in making the right decision for the occasion, just call our experienced
florists directly on 1300 60 20 11

Company

Are you a relay service or a call center?

No, we are proudly a
100% locally owned Melbourne florist. When you call us you will be speaking
directly to one of the florists who will make up your order. All orders are
made by us and to ensure quality, we don't relay your order to another florist,
which is why we only service the Melbourne area.