Returning leads/customers

If a visitor with whom you have already chatted returns to your website hours or even days after the initial conversation took place, you will be able to resume the conversation with them in the same Slack channel, like magic!

However, there are two specific exceptions, where a new Slack channel (and not an existing one) would be used by Slaask for returning visitors:

If the visitor has cleared their browsing data (cookies and other site/plugin data) since the last chat took place.