Efforts on to resolve call drop problem: Videocon

CHANDIGARH: Mobile operator Videocon Telecom today welcomed Supreme Court's decision to strike down the TRAI regulation making it mandatory for telecom companies to compensate subscribers for call drops, but added that efforts of operators to resolve the problem will continue.

"From operators' point of view, it (SC verdict) is a good judgement and operators will be very happy with it," Videocon Telecom's Director and CEO Arvind Bali said here.

However, he added that telecom operators will continue with their efforts to improve their services to resolve the problem of call drops.

"Inspite of the fact that this judgement has come, operators' efforts to improve services to ensure that calls do not drop will continue because private operators want that customers should be provided with quality services," Bali said, adding that telecom operators were willing to spend on improving infrastructure.

The Supreme Court today struck down the TRAI regulation making it mandatory for telecom companies to compensate subscribers for call drops, holding it as "arbitrary, unreasonable and non-transparent".

Bali further said that Connect Broadband, part of the Videocon Group, has invested Rs 118 crore on upgradation of optical fibre network for providing internet services at higher speed.

"The company has invested in latest transmission equipment and ring upgradation to enable users to access applications simultaneously on small and large screen devices seamlessly without buffering," he said.

"The rise in number of internet based applications has increased the need for speed and data. The monthly data consumption of an average user has increased by 100 per cent in last two years to 27 GB and it is expected to double in next one year. Keeping this in mind, Connect Broadband has invested heavily in network," he said.

Separately, RCom initiated contempt proceedings in the apex court against the Department of Telecommunications, blaming it for delaying a spectrum sale that would have enabled dues to be paid to Ericsson and lenders.