Search our interactive map for complaints filed since 2014. You can filter by year, type or address.

The most complaints, by volume, each year for the past three years? Unpermitted buildings.

“That category takes up a wide variety of things,” said Mike Richmond, deputy director for San Diego’s code enforcement division. “Often times we deal with customers who have built something, created something, developed their property without the proper permits. They get turned in to us…”

Housed within the Development Services Department, code enforcement is responsible for receiving, processing, investigating and acting on these complaints, which totaled more than 17,500 since January 2014 (when you add in those the city initiated on its own). The code enforcement division runs on an annual budget of about $7 million and employs 70 people.

“We’re projected at the pace we’re going this year to receive about 5,900 complaints that end up being cases,” Richmond said. “Over the past four years, we’ve seen a 15 percent increase in those numbers.”

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The biggest increase in complaints, percentage-wise, is infestations: 170 people — mostly in City Heights and downtown — alerted the city to bedbugs and roaches this year, up from just one complaint in 2014. Why? Because on Jan. 1, 2014, California changed the part of the Health and Safety Code that deals with substandard conditions to allow code enforcement officers to make a determination on infestation — in the past, the County Environmental Health Department received those requests.

In January, the state added another amendment to the code that allows enforcement of mold complaints, which total 90 so far this year.

Short term vacation rental complaints in 2016. Click for the interactive map.

“So the mold and infestation has represented a large increase in the types of complaints we’re getting about substandard housing,” Richmond said.

The second-largest increase by percentage in the past three years was complaints about short-term vacation rentals. That should come as no surprise to those who’ve been following the debate over whether homeowners should be allowed to rent their homes to travelers. San Diego City Council members in November voted against prohibiting these short-term rentals in neighborhoods zoned for single-family homes.

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