Could you please be more specific, and what does this have to do with this thread?

I just saw what I linked for the first time today (though I had not looked at the BB.com page for a couple weeks or so). This is a thread about upgrading the OS and it is in the general discussion. If there are myths about different carriers and different OS versions then what/how/when does the link I posted do anything. Does it verify what carrier you are with? What does it do? I have not tried it, I know nothing about it, but I am sure it is listed as an upgrade and it is on the BB page not AT&T, Verizon, Tmo, etc. So what does it do, what myths are there about it and how it does whatever it does. What else do you request that I specify?

Okay, I've been trying to upgrade my 8830 to OS 4.5 with NO luck, but your post said to run as administrator if using Vista (which I am) so now I am trying it all over again and hopefully it will work! I kept getting an error message: net.rim.platform.ecmascript

I love my BB, but I'm tired of fooling with it for HOURS trying to upgrade it! I hope it works this time! Thanks for the information you posted!

Just added: it seems to be installing now These little buggers have a mind of their own sometimes! But I'm addicted to my BB!

__________________The difference between stupidity and genius is that genius has its limits.When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.Too many people miss the silver lining because they're expecting gold.[BES 5.0.3 / GroupWise 2012 HP2]

Why do I need to resend my service books? The link won't open to allow me to figure it out! Last night after all was well, I lost everything on my BB. Thank GOD I had created back-up files and I'm up and running this morning

When you upgrade to 4.5 you need to resend your service books to receive HTML email.

__________________The difference between stupidity and genius is that genius has its limits.When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.Too many people miss the silver lining because they're expecting gold.[BES 5.0.3 / GroupWise 2012 HP2]

__________________The difference between stupidity and genius is that genius has its limits.When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.Too many people miss the silver lining because they're expecting gold.[BES 5.0.3 / GroupWise 2012 HP2]

When you upgrade to 4.5 you need to resend your service books to receive HTML email.

Thanks for everyone's help! How do I resend the service books? This would explain why I can't view my email in html--and I just paid $30 for Empower and cannot find it on my device!

One more thing~ my device won't recognize my username and password when I try to add another email. I know I'm using the correct name/password. I can use my PC to send email to it and it shows up, but I can't do it from my device. I have Java enabled too.