This item ships from our sister brand Crossroads's warehouse and may arrive in a separate parcel. <br />
Sizing can be different to our normal styles depending on the style of garment and preferred fit ie loose or tighter fitting. Refer to the size guide above for your ideal fit. <br />
Sister brand products cannot be returned to stand alone stores. Remember we offer free returns within Australia. <a target="_blank" href="/returns">See our Returns Policy for full details.</a>

Due to the current Coronavirus pandemic it may take a few more days than the standard time frames to get your delivery. Items in your order may ship separately, find out more on the latest shipping information here.

If you spend over $80, delivery is free!

Purchases under $80 will attract a $8.80 flat fee.

Your parcel will be delivered within 7-10 business days (excluding weekends and public holidays) from the day you have placed your order.

Delivery may take longer in remote or rural areas or during promotion and sale periods

Your order will be delivered by Australia Post.

You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.

We offer free delivery for return orders, see our Returns Policy

Shipping to New Zealand?

We offer $15 AUD flat rate shipping to New Zealand

Your parcel will be delivered up to 21 business days (excluding weekends and public holidays) from the day you have placed your order.

Delivery may take longer in remote or rural areas or during promotion and sale periods

Your order will be delivered by Seko trackable service.

You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.

We offer free delivery for return orders, see our Returns Policy

Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.

Third Party Partners/Sister Brand products

Purchases will be shipped separately. If you have a mix of Third Party Partners/Sister Brand products and Rivers items, you will receive two parcels (at no extra charge).

Delivery Options

Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)

Authority to leave

If you are not home your parcel will be left at your front door with no signature required (Rivers cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier).

Online Returns Australia

If you change your mind, we are happy to provide a refund, exchange or gift voucher within 30 days of purchase provided they are NOT final sale, unused condition, accompanied by original tags and a valid original receipt. For hygiene reasons, we are unable to exchange or refund earrings, underwear or swimwear.

Looking to exchange your item? Simply head into any of our Rivers stores for a free exchange of your items within 30 days of receiving your order. Find my local store

ParcelPoint

Print your label and drop your return into your local ParcelPoint store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days. FREE! Book my return

Courier Pickup

Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices start at $6.95*! Book my collection

All Final Sale items are non-refundable for change of mind, instore or online. Please contact us by emailing our customer care team if you have any further questions.

Courier Pickup

Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.

Sister Brand Returns

Items purchased from Millers, Autograph, Crossroads, Katies & Rockmans cannot be returned to a Rivers store. They must be returned using our online returns process.
For details on returns options for sister brand products, please visit our brand partnerships page.

Online Returns New Zealand

Contact our Customer Care Team via our Contact Us form or call +61 2 8577 7838 for a Returns Label.

SIGN UP TO RIVERS REWARDS & GET REWARDED

As a Rivers Rewards member you'll earn one point for every dollar spent in store and online.
A balance of 100 points earns you a $5 voucher for your next Rivers shop in store. PLUS get exclusive access to member only offers