nbn™ Fibre to the Building made easy

All types of nbn™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn™ Fibre to the Building (FTTB) connection is generally used when we are connecting an apartment block or similar types of buildings to the nbn™ access network. In this scenario we run a fibre optic line to the fibre node in the building’s communications room, and then we use the existing technology in the building to connect to each apartment.

The fibre node is likely to take the form of a secure cabinet in your building’s communications room. Each cabinet will allow the nbn™ access network signal to travel over a fibre optic line, to the existing network technology present in the building.

Your choice of speed and provider

For the best experience, check your address and contact your preferred phone and internet provider about an nbn™ powered plan. It’s a good idea to ask about your options, as not all speeds are available at all premises.

Get the most from your nbn™ powered plan

Consider the number of users and types of applications within your household or business. If you have many users and many devices and you do things like stream video on a regular basis, you should discuss higher speed options with your provider. They can recommend the best nbn™ powered plan for you.

For more information on your modem setup, and other advice like migrating business services, download the FTTB connect kit below.

Setting up your equipment

To prepare for your new nbn™ powered plan, set up your VDSL2 compatible modem using the instructions given by your provider – this modem should have been supplied by your provider. If you already have a modem, it must be VDSL2 compatible for it to work over the nbn™ access network.

Have questions?

FTTB services can deliver a range of wholesale speeds to the fibre node in your building’s communication room.

Your actual speeds will be affected by many factors including; your cabling throughout the building, how your provider configures their network and manages traffic (particularly during peak periods when more people are online), equipment quality, software, signal quality, the nbn™ powered plan you choose, the performance of your modem, Wi-Fi, and other devices in your premises.

The first step is to check your address to find out if a service over the nbn™ access network is available in your area. If it is, you’ll need to contact your preferred phone or internet provider to enquire about switching to an nbn™ powered plan that suits your needs.

Take a look at our list of providers that may be offering nbn™ services in your area.

The nbn™ accessnetwork has been designed to ensure everyone has access to fast broadband, however, the distance of some homes and businesses from the network means that additional work may be required to connect the premises. As a result, small pockets of premises are not able to order a service even though the wider area may be RFS. nbn regrets the delay in having these premises connected.

If your premises is listed as ‘Unserviceable post RFS’, you may initially experience a delay in connecting to services over the nbn™ access network at your premises.

If you’re experiencing any service disruptions, you’ll need to speak with your phone or internet provider. Please note, that in order to maintain any of your legacy copper services (e.g. your existing phone line) you will need to request for ‘voiceband continuity’ with your provider to prevent these services from being cut off when we transition.

Check your address to see if the nbn™ access network is available at your address.

There are multiple addresses

Choose from these options

* Services provided over the nbn™ broadband access network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbnco.com.au/switchoff or call 1800 687 626.

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