2：修理内容のご確認

3：製品お届け

修理には約1週間から2週間のお時間をいただいております。修理が完了いたしましたら製品をお届けいたします。

＜About the Repair Service＞

Tresor Co., Ltd. provides repair for Tue s mon TRÉSOR products with a warranty card attached for 24 months after purchase, with or without charge, in accordance with the provisions as set out in the warranty card.
Tresor Co., Ltd. may provide repair for Tue s mon TRÉSOR products without a warranty card attached at the cost of the customer.

＜How to Request Repair Service＞

1：Contact Us

Please have ready the completed warranty card with the product number, the product name, the date of purchase, and a stamp of the seller, and contact below by email.
Tresor Co., Ltd. repair@tu-es-mon-tresor.com
Please kindly confirm the response from one of our personnel in charge of the repair service, and then send the product in need of repair to the designated address.

2：Confirmation on Repair Detail

The personnel in charge of the repair service will send you the repair quotation after confirming the condition of the product.
We will start repairing after you confirm and agree to the repair quotation.
Note: In the case of repair at the cost of the customer, we will start repairing after confirming payment of the repair cost.
Note: Please kindly note that, in some cases, repairing is not feasible.

3：Delivery of Repaired Product

Repairing takes approximately 1 to 2 weeks.
We will send you the product after the repair is complete.

When contacting us, please inform us of the product number or the photo of the product, the size and the color of the product you wish to purchase. In addition, please include in the email your shipping address, first and last name, and phone number.

Please kindly note that we only accept bank transfer as payment method, and that the customer bears the cost of the bank transfer fee.