The Department of Veterans Affairs’ crisis hot line didn’t answer up to 30 percent of texts from desperate veterans, according to a new government watchdog investigation.

The Government Accountability Office (GAO) released a report Monday, which found that “tests of text messages revealed a potential area of concern.”

The crisis hotline received 13,000 texts in 2014 and 16,000 in 2015. To test whether the VA was actually responding to veterans in serious need, GAO sent a series of test text messages to the hotline. Out of a total of 14 messages sent, four were ignored.

That’s an ignore rate of 28.6 percent.

The Department of Veterans Affairs’ crisis hot line didn’t answer up to 30 percent of texts from desperate veterans, according to a new government watchdog investigation.

The Government Accountability Office (GAO) released a report Monday, which found that “tests of text messages revealed a potential area of concern.”

The crisis hotline received 13,000 texts in 2014 and 16,000 in 2015. To test whether the VA was actually responding to veterans in serious need, GAO sent a series of test text messages to the hotline. Out of a total of 14 messages sent, four were ignored.