Bedcover Service Plan - What is not covered?

At our absolute sole discretion we will not pay the costs arising from:

1. Any damage (structural or otherwise), soiling or staining caused:• prior to or during delivery;• during subsequent disassembly/assembly or in transit due torelocation of the Product• to Products used for rental/sublet or commercial purposes, orfurniture in storage or transit;• by or resulting from misuse, mishandling, abuse, neglect,violence or vandalism;• by or resulting from deliberate damage by any person,including children;• removal of stains caused by a build up of perspiration, hairand body oils;• by accumulated multiple stains or any unidentifiable stain;• by any spill or stain not attended to in a manner described bythe administrator;• by any spill or stain incurred when the mattress has not beenproperly covered by the mattress protector provided by Dreamswith this Service Contract, or a protector of equivalent qualityand moisture resistance;• by fire, fibre damage, smoke, ash, flood, wind, lightning, theact of sunlight, oxidisation, or any other natural disaster;• by any other cause not specifically mentioned under What isCovered in the full Terms & Conditions.

2. Removal of odours even when caused by a stain;

3 Stains & damage that are consistent with wear and tear oranything that happens gradually;

4. Damage caused by insects, non domestic animals or wild birds;

5. The use or application of cleaning substances or materials otherthan those provided;

6. Fading, effect of sunlight or non-colour fast materials;

7. Use of the product in a manner other than that intended by themanufacturer;

8. The costs of certain repairs on specific beds if the users are overthe manufacturer’s recommended maximum weight; in particular,adjustable beds will not be covered by this Service Contract if theusers are over the manufacturer’s recommended maximum weightof 115 kilograms;

9. In the case of Television Beds with built-in televisions or fittings toaccommodate televisions, only the bed and fittings, including thelift mechanism are covered by this Service Contract and not thetelevision or any ancillary electrical products whether attached tothe television or otherwise included within the bed frame.