Knowledge Base

Helpful hints, tutorials & Monitoring Advice

How to Add a New User to your Account

When you initially setup your RapidSpike account you will have a single user linked to your account.

There is often a requirement to add another user to your account. Adding more than one user allows other members of your team to be able to manage any User Journeys and Uptime Monitors as well as to be able to receive notifications when issues occur.

Adding another user is very simple from the RapidSpike user interface.

With the RapidSpike free plan, you can add up to 1000 users linked to your mail account. This is a feature that most providers charge for and we provide for free to our users.

In order to add another user, first click your user name in the top right hand corner in order to open the Account Menu. From this click on Manage Users to be taken to the Manage Users screen.

Simply fill in the Add New User form to create the new user.

The new user will be emailed and taken through their account setup in the same way you will have been and they will be linked to the same account and be able to see the same Assets and User Journeys.

Once the new users are created, be sure to edit the Notification Rulesin order to assign granular rules to their accounts.