Related Products

Delivery

When Will I Receive My Delivery

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.For all regional locations across Australia, delivery times vary between 2-7 business days.These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is Delivery Calculated?

Delivery costs are charged based on the weight and dimensions of your order as well as the delivery location.Any deliveries of photocopiers, wide format printers or large multifunction machines will require a forklift on site as these items weigh anywhere between 45kg and 300kg.If your order is affected by specialised delivery rules such as the requirement of a forklift or tail lift due to weight restrictions, our service team will contact you in order to provide a manual quotation for your review.Printers that can be delivered by courier in Sydney Metro with no extra equipment required are charged at a $25 flat rate.Delivery on all toners, inks and wide format inks will incur a flat rate charge of $9.90 in Sydney Metro areas (assuming no promotions are running).Delivery on all wide format paper will incur a flat rate charge of $17.95 in Sydney Metro areas, however, bulk orders of 5 or more boxes may incur further costs.

General Terms and Conditions

Signature on delivery is required for all orders as a proof of delivery and due to this we do not deliver to PO Box addresses.As previously mentioned, shipping times vary depending on stock availability, delivery location and couriers. No pickups available in any state.Delivery addresses must be available throughout standard business hours (anywhere from 8am – 5pm) between Monday to Friday. Couriers cannot call on approach when items are being delivered so if no one is onsite to accept the order, re-delivery must be organised. Note: extra charges may apply for re-delivery.As per the delivery calculation tab, delivery on items that require either a forklift or tail lift will need to be quoted separately by our service team.

Returns Policy

Global Office Machines do not accept returns under any circumstances unless the item you receive is damaged or faulty. If you receive your order and it is damaged upon arrival, DO NOT sign and accept the delivery.In some cases, if a damaged package has been accepted we may be able to arrange for a return, however, you MUST contact our service team within 8 hours of receiving the damaged parcel.For any return enquiries, contact the team at Global Office Machines on 1300 882 852 or email service@gom.com.au.

Reviews

There are no reviews yet.

Only logged in customers who have purchased this product may leave a review.

Let Global Office Machines get you up and running

Are you looking for prompt and efficient printer repairs in Sydney today? Our friendly team are available to answer any of your enquiries, and have a technician sent right to your door that very day for any early bird callers.

Who is Global Office Machines

Our Company Mission

Our company mission is to exceed customer expectations at all times through the provision of exceptional customer service. Here at Global Office Machines – it’s all about the service!

Why Choose Us?

All technicians at Global Office Machines have undergone extensive and ongoing training to ensure that they are equipped with the most up-to-date knowledge on all makes and models in order to provide you the best possible service.

How Our Services Work?

If your printer is in need of service or repairs, call our friendly team to find out your call out rate today. Your call out fee is a flat rate regardless of how long our technicians are onsite. If you require parts for repairs, then you will be provided the cost of parts for your authorisation before any repairs are conducted.

Looking for a Service Contract?

If you are looking for a service contract that encompasses the cost of service and consumables, then have a chat to one of our specialists about how we can provide your business visibility and control over your printing costs with the use of a Managed Print Service contract. Or exclusively at GOM, we offer the PH4S agreement!

Global Office Machines Offer you

Highly Qualified Technicians

No Hourly Rates

Onsite Service & Repairs

98% First Visit Success Rate

Servicing ALL Major Brands

Free Loan Machines As Required

No Lock-in Contracts

Competitive Pricing on Service

3 Month Parts Warranty

Emergency Toner Deliveries

Discounted Consumables

Personally Tailored Agreements

Total Dedication to Service

Service Vehicles with Parts & Tools

Focus on Preventative Maintenance

Full Transparency – No Hidden Costs

HP Gold Business Partner

Sydney Wide Plotter Specialist

Our Clients Opinion About Us

I called for a printer repair service late afternoon and Adrian, a service technician arrived early the following day. The express service is impressive and I can say the job is really efficient– well done GOM. Cheers!

John

Well done GOM! The onsite service was prompt and the technician was polite and I appreciate his professionalism. What a surprise- the invoice we received was VERY reasonable! Highly recommend… 🙂

Jeff

I called GOM in desperation after a few different printer repairs companies in Sydney failed to identify the issue with our HP plotter. We were impressed with the knowledge of the technician who serviced our printer. GOM is worth calling for your next printer repair job.

Ellen

Our technician was here almost as I put the phone down – amazing. He has replaced the maintenance kit and taken the machine to replace the drivers which were making a dreadful sound. GOM addressed the urgency of need for our repairs. Good Job!

Louella

Global

office machines

Established in 1996, Global Office Machines (GOM) is proud to be one of the largest service providers for printers and office machines in Australia. As a 100% Australian owned and operated company, GOM has made itself known as the industry leader and front runner in the provision of excellent customer service, reputable services and sound solutions.