So, what funny things do Blackview with MTK PE-protocol? Why is the problem so difficult to solve?

Is this the promised update we all waited patiently for so long time?

I think as a customer who paid for a product we have the right for some more informations and a better support.

Hello from East-Belgium,

that update came with the phone by default (didn't find and install any updates since then and I got the same version), so we'll have to be patient.Fast charging works for me with default plug and cable up to 90% charging level, and then it decreases down to 1A for the remaining 10%.And btw, only with cable and plug!Wireless Charging using the same plug and a fast wireless charging unit results to 450mAh max!@blackview_admin: any suggestion on a fast wireless charging unit supporting the Mediathek Pump Protocol?

It has to be a software problem just as blackview_admin stated before, but I'd like to know if the update is coming in a reasonable time or more or less never, since this is no feature request, but simply a function which has been advertised, but not working as it should.

All I wanna know is @blackview_admin:Is the update coming in february or later?

Factory reset is of course performed, sorry that I didn´t mentioned. 3 different chargers (supporting up to Mediatek Pump Express+ and all lower standards) where tested. No fast charge. All tested cables do fast charging with original charger, but none with 3rd party chargers.Additional a strange behavior with wireless charging: charging voltage is going up to 9 V, but current is only about 300 mA. That means only 3 Watts input charging power (minus losses) with wireless charging (diffent chargers, QI-standard working up to 10 Watts) Only the original charger supports up to 9V/1,8-1,9 A via cable on my 9500pro.

So, only explenation for me is an not compatible protocol in communication phone <-> charger.

It will be fixed with a software update, don't worry

Dont worry Dont worry .... We have heard that a long time by our admin. But my BV9500pro phone is not charging at all 90% of the time!I will be out of battery soon and it can not be that even when plugged in it does not even take in enough battery to sustain its load level. => The BV9500pro has a serious design flaw since Blackview seems incapable solving the problem that has been lingering since the release! A phone without power is useless!Once again when is the update goanna be released?

Hello,Just out of curosity the charger supplied with my BV9500 5 days ago has an output of 5v 1A is this sufficient for fast charge?Currently 10 hours into charging for the first time.Regards

No it's not.. fast charging starts with at least 2A output.I had the exact same problem.

corolp wrote:

Hey,I have the same issue, I can't use my phone anymore, I bought it 2 weeks ago. The phone won't load.

This is likely the usb cable's fault. output is between -400 -> -80mAh (yes, negative!).I tried it. Supplied cable gives that result.A nylon-protected cable gives an output between 1,2 -> 3,8A, depending on the charging level, slowly decreasing when reaching 90% and from here, 1A.The curious thing is that the supplied cable once had a better output, but out of a sudden, it had that problem.So yeah, like stated many times before, this is in fact a software bug.@corolb: as a temp solution, try buying a cable with nylon protection and fast charging support.dee~