SUPPORT

FAQ

1)Please
remove the back cover and take out the battery from a plastic bag.

2)Check
whether the charging port is connected well.

3)Try
with other phone charger, or USB cable.

Why
does my Jelly phone can’t recognize SIM/SD card?

1)Check
whether the SIM/SD card is locked well by the slot cover. Make sure you need slide
the slot cover to lock/unlock the card.

2)Check
whether the SIM/SD card can be used well in other phones.

Why
does my Jelly phone can’t use network?

1)If
the SIM card can’t be recognized, follow FAQ2.

2)If
the phone can recognize the SIM card, but still can’t use network, please check
whether you permit to use network data. (Swipe down from the status bar to get
the notification panel, touch network to enable mobile data.)

3)If
the phone has 3G or 4G icon, but can’t use network, please confirm APN
parameter from the SIM card operator and correct it.

4)Turn
off 4G LTE Mode.

How
to make a screenshot with my Jelly phone?Press power + volume down at the same time, then you can get a screenshot.

How
to transfer the data between the phone and the computer (With USB cable)?

2)Once the driver is installed, your phone
will get a notification. Tap the notification for more options, and then choose
transfer files.

3)The default option is charging mode in
8.1 version. It’s necessary to change the option when transferring the data.

How to
answer or reject a call?

1)If a
call comes with a locked screen, you could drag it to right green dialer icon
to answer the call; drag it to left red dialer icon to reject the call; swipe to reject the call and send a message.

2)If the
phone comes in an application interface, touch answer or dismiss to respond the
call.

How to get a function (open a dialer,
etc.) during a call when the phone is in standby mode?

1)Press power key to wake up the phone.

2)Drag the icon (a circle) to right to
enter in-call menu.

How
do I adjust the time to screen off during a call? (Jelly phone)

1)Update
your phone to at least the March version (20180308). Make sure to reject the SD
card as internal storage before the update, or you will get “error”
notification.

2)Go
phone->settings->call settings to adjust the screen off time.

Whether the Jelly phone can work with my
SIM card operator？

Jelly pro can work with AT& T, T-Mobile, Orange, etc., but not support Sprint & Verizon.

Here are all the bands that Jelly pro
supports, you could confirm it with your SIM card operator before purchasing
the phone.

2)Check
whether the charging port is connected well or damaged as the charging port has
a direction (not type-C port).

3)Remove
the battery, put aside for several hours and then re-insert the battery.

4)If
possible, have a try with a new battery.

5)Contact
customer service for more help.

How to prolong the battery life on my phone?

1)Turn
off the function and apps when you aren’t using especially for GPS, WIFI,
Bluetooth, 4G etc.

2)Adjust
screen brightness manually and Make the screen turn off quicker

3)Enable
background task clear and keep apps in whitelist as less as possible

4)Enable
battery saver mode and turn off the phone vibration function

5)Limit
local services and disable auto-syncing for accounts that don’t need it.

6)Un-install
the abnormal apps which cause more power consumption

7)Keep
the phone up to date.

8)If
the battery drains too fast though there is no sign consuming the power, the
battery may be ruined and it’s necessary to replace it with a new one.

What should I do if I don’t use the Jelly
phone for a long time?

1)Fully
charge the battery.

2)Don’t
put the battery in the phone as it may be drained even ruined for long time no
use.

What
should I do if my phone gets too hot?

It’s normal that
the smartphone gets hot when playing videos or games on it or charging it. But
too many apps running in the background can also cause the problem. Some advice
listed below may prevent the phone getting too hot.

1)Turn
off the function and apps seldom used such as Bluetooth, Wi-Fi, GPS etc.;

2)Turn
off the apps running in the background periodically and clear cache
periodically to keep enough running space all the time;

3)Uninstall
abnormal apps with bugs which may cause much heat during running;

4)Try not
to use phone during charging unless necessary.

Wholesale

If you are a business or professional user, visit the Shop for business page or email us: service@unihertz.com, Mon-Fri 9:00-18:30 (UTC/GMT+08:00).

How to custom Unihertz product?

If you have any special requirement for our product, visit the Custom retail page or email us: service@unihertz.com, Mon-Fri 9:00-18:30 (UTC/GMT+08:00).