The following booking conditions, together with all information relating to your chosen holiday contained in our website, form the basis of your contract with Dog Walking Holidays Ltd trading as Dog Walking Holidays. Please read them carefully as they set out our respective rights and obligations.

1 Booking and payment

Please complete the booking form and either email it as an attachment to admin@dogwalkingholidays.co.uk or mail it to Dog Walking Holidays, 6 Temple Way, Worth, Kent CT14 0DA, United Kingdom with a deposit of £100 per person or full payment if the booking is being made within six weeks of commencement of the holiday. You can also book by telephone by calling + 44 (0) 7425551158.

Payments may be made by Bank Transfer or cheque (made payable to ‘Dog Walking Holidays’).

On receipt of your booking form and deposit, we will send you an acknowledgement of your booking and an invoice for the balance. The balance must reach us at least six weeks before the start of your holiday. The date on which the final balance of your holiday is due is shown on the invoice. If the balance is not paid in time we reserve the right to cancel your holiday and retain your deposit.

In accordance with 'The Package Travel, Package Holidays and Package Tours Regulations 1992', all payments by customers booking with Dog Walking Holidays Ltd are kept in a separate account until the holiday is delivered and therefore is safe should there be a cancellation or curtailment of your travel arrangements due to the insolvency of Dog Walking Holidays Ltd. We are insured with Chaucer Insurance for Public Liability and Product Liability. A copy of the insurance schedule is available on request.

2 If you cancel your booking

Should you or any member of your party be forced to cancel your booking, you must do so in writing/email and this letter must be signed by the person who signed the booking form. Your letter/email of cancellation must be sent to us by recorded delivery or by email. The cancellation will take effect from the date that such written notice is received in this office. For a cancellation received more than 28 days before the start date of the holiday the deposit will be forfeit. For later cancellations the deposit will be forfeit but any payment towards the holiday will be refunded less the following charges:

28 – 15 days before the start: 75% of the cost of the holiday

No refund can be given for a cancellation 14 or less days before the start of a holiday or whilst the holiday is in progress.

3 Travel Insurance

You must protect yourself, your equipment and luggage with a suitable holiday insurance policy. This insurance should also be arranged to cover non-returnable costs should you have to cancel your trip due to unexpected personal circumstances.

4 Website accuracy

The information given in our website and any other publications from Dog Walking Holidays has been carefully checked and we believe that it is correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded. If there are any changes to the published prices, these will be confirmed at the time of booking.

5 Changes or cancellation by us

A minimum of two customers is necessary for each holiday to go ahead.

Very occasionally we have to make changes to a holiday after a booking has been confirmed or cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. If we have to cancel your holiday or make a significant change before departure (such as a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away or a change to the date of departure) we will tell you as soon as possible and you will have the choice of:

(a) accepting the changed arrangements or

(b) taking an alternative holiday (and where this is of a lower price we will refund the difference, but where the price is higher we may ask you to pay the difference) or

(c) cancelling or accepting the cancellation and receiving a full refund of all monies paid.

Please note that the above options are not available where any change is a minor one (i.e. any change not included above). If we have to make a significant change or cancel, we will pay you compensation up to a maximum of £25 per person. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we have to cancel as a result of unusual and unforeseeable circumstances beyond our control or force majeure.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time.

Should any or all of the walks have to be cancelled (for instance due to the walk leader being ill) then that part of the cost relating to the walking element of the holiday will be refunded.

6 Force majeure

We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.

Your health and safety are our first concern and walks may have to be cancelled or amended in severe weather. The walk leader will always have the final decision about whether or not a walk goes ahead.

7 Our responsibility

We will accept responsibility if any death, personal injury, failure or deficiency of your holiday arrangements is caused by negligence or omissions by us, or our agents or suppliers if our insurance company's investigation shows our responsibility. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in this website and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the holiday.

8 Your responsibilities

It is your responsibility to ensure that you are physically fit, adequately experienced, suitably equipped for your holiday and aware of the risks involved in a walking holiday. Although Dog Walking Holidays will ensure the holiday is as safe as possible you must accept that the sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice of the walk leader (for instance putting your dog on the lead near sheep), heed any warning or advisory notices encountered on your walk, follow the Country Code and act sensibly and prudently at all times.

You are responsible for any damage done to property, other dogs or people by your dog/s. We would strongly suggest that you have insurance that will cover you in the event that this happens.

Should your dog attack another dog or person, Dog Walking Holidays reserves the right to refuse to allow your dog/s on the remaining walks.

Should your dog show clear evidence of fleas or other infections which may be transmissible to other dogs or people then the walk leader has the right to ban the dog from the walks and the manager of the hotel/B&B has the right to ban the dog from the premises.

9 Complaints and problems

In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must contact the walk leader immediately and we will do our best to resolve the problem straight away. Should it not be possible to resolve your complaint immediately, you should write to or email us, giving full details, within 14 days of the holiday’s conclusion. Complaints received after this date can be very difficult to investigate.

10 Jurisdiction

All matters arising from your contract with us are governed by English Law and are subject to the jurisdiction of the courts of England and Wales.