A. The Vista has a fully removable top. Fly sheet and Insect mesh both unclip from the floor. It has 4 entry points. The Stingray has an attached insect mesh and has 2 entry points. It is better for all weather camping.

A. The minimum distance needed is 1T + 2R. This stands for 1 Tentsile + 2 ratchets. Converted in imperial and metric units this is 5m / 16ft between each tree. The maximum is only limited by the length and number of your ratchet straps and the state of deforestation in your area. Tentsile comes with 6m long straps as standard so the maximum is about 14m / 42ft. This is normally enough but if you need more, buy extra straps.

A. Yes! The first year we released the Stingray, we had the rain fly sewn onto the floor. It didn't work because rain came in through the stitching. Nowadays, the rain fly is separate and provides full cover and protection! Old reviews don't go away (but please check the dates).

A. Over time, your Tentsile will stretch out a little (you may also have played with the floor straps and have to re-tension). Here is a Guide on how to recalibrate your Tentsile's Floor. Also, watch the 'Balancing and Equalising' video above.

A. Thread the strap through the ratchet buckle, pull all surplus strap through and tighten. You may need to release and pull through excess as you go. Use the release lever to unspool. Always ensure that your ratchets are in closed position when tent is in use. You can padlock / tie off if you don't trust your friends.

A. Retire it immediately. That means don't use it again, and make sure no one else tries to either. Send us an email with a clear picture of the issue and we'll take care of it from there. If you are in any doubt about the ratchet, it's quick and easy to check it out with us, so don't take any chances.

A. No. The ladder can be purchased separately. We want to discourage our customers to set up Tentsile higher than the recommended height. Please read all the instructions and warnings before setting up.

A. We do not condone putting your Tentsiles up at height. We recommend 1.2m / 4 feet as a safe and easy to use height. Pictures you see of high installations have been executed by professionals with Rope Access experience.

A. Not sure if you've noticed but we don't like being on the ground. However, for the more confused ones and for emergencies, yes you can pitch on the ground - in dry conditions only. You can use a spare rain fly for extra protection.

A. Click this link to our Repair Form. Please also download drawings for the Stingray, Connect, Vista and Trillium to show where the damage has occurred. Email the completed forms to fixit@tentsile.com and we will get back to with the next steps to proceed.

A. We already did! Check out our Flite Tree Tent. To create the right tension for a Tentsile tree tent, we use 2.5 tons ratchets. Each of these are 1kg / 2.5lbs. With practice, it is possible to drop one, if not two of these ratchets and achieve set-up.