Discovery Program - Consulting Services

According to the Gartner Group, organizations can cut output costs by up to 40% by using output-related assessments to identify and quantify opportunities for improvement and cost savings. The Lexmark Discovery Program gives you access to our people, processes and expertise to help your organization assess the current state of your output environment and uncover the greatest opportunities for cost savings and productivity gains—then recommends solutions and implementation plans to address these issues.

Each Lexmark Discovery is managed to strict quality control standards and informed by intellectual capital gathered through more than 1,000 customer engagements.

Lexmark Discovery Programs include:

Discovery Needs Assessment

Lexmark’s Discovery Needs Assessment focuses on identifying opportunities, narrowing options or targeting either a well-defined business process or specific existing condition that appears to be ripe for improvement.

Taking a consultative approach with an analytical-based work effort, the Discovery program seeks to identify potential opportunities within the organization, with two distinct areas of focus:

Process—assessment of the interaction between documents, devices and user roles in the business process.

Operational—assessment of the gap between your current processes and Lexmark capabilities in support, deployment, utilization, functionality and other areas.

Discovery OfficePrint Assessment

Discovery OfficePrint Assessment is an analytical engagement that focuses on device-centric issues, including technology selection, placement, usage, service and support. Its objective is to optimize end-user productivity and minimize asset investment in order to maximize ROI.

The key objective of the OfficePrint Assessment is to improve the efficiency and effectiveness of all of your office print operations—network and direct-attached printers, walk-up copiers and fax printing—to better align your output capabilities with your business needs and enhance the flexibility of your organization’s printing.

This consultative engagement is designed to deliver in-depth analysis of multiple areas in the office print environment. Among the issues examined are the number of devices, their location and their associated costs, including acquisition, installation, support, utilization, maintenance and consumables expenses. Both the present state and desired future state of the output environment are explored in detail.

Discovery Workflow Assessment

Focusing on a single industry-specific business process, the Discovery Document Workflow Assessment introduces Lexmark’s industry-best practices to take advantage of opportunities for significant, continuous process improvements, cost savings and productivity gains.

The program seeks to identify potential opportunities in your organization by assessing the interaction between documents, devices, and user roles in the selected process. Following this analysis, recommendations are provided for improving the process using a broad base of proven industry-best practices and leveraging Lexmark expertise to drive continuous improvements.

Discovery Site Survey

Discovery Site Survey is an assessment that can identify inefficiencies in supply chain management operations and make recommendations to improve operational processes by leveraging Lexmark’s Onsite Fleet and Remote Fleet Services.

The specific goal of this assessment is to evaluate a customer's facilities against the deployment principles that the customer adopted at the time the Lexmark solution was implemented.

Taking an operational focus, Discovery Site Survey seeks to identify potential opportunities within the organization by assessing current processes to find ways of optimizing device and technology capacity, usage, break/fix services and support issues.