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Collection Services

Collection Management Responsibilities
At CRS, our recovery process will commence immediately upon
receipt of the account. The process will include verbal and
written communication designed to motivate the responsible party
to make restitution. Our Senior Recovery Specialists will
carefully administer all assigned accounts to ensure conformance
to our quality standards.

Personnel Training
To maximize results, it is important to have compliant,
experienced, and knowledgeable collection specialists to manage
your accounts. This is why we consistently invest in the
continuing education and training of our employees to maintain our
high performance standards. Our employees are professionally
trained in investigation methods, collection strategies,
negotiation techniques, and dispute management. We also ensure our
personnel strictly comply with our Internal Code of Business
Conduct and Ethics, client requirements, and industry regulations.
Our specialists have the right skills and knowledge to serve you
effectively.

Collection Software
CRS employs state of the art collection software for duplicate
file detection, file reconciliation reporting, collection letter
production and editing, file transmission, and invoicing options.
We use the most up-to-date collection software to manage and
maintain our client accounts with the highest level of efficiency.

Protection of Client Supplied Data
CRS employs multiple layers of advanced internal controls to
ensure the protection of all sensitive data. Preventive,
detective, and technological controls are utilized to ensure that
any and all instances of personal information are safeguarded. CRS
takes its role as a caretaker of the client’s data seriously and
protects this data using industry-leading tools, processes, and
frameworks.