Information Systems Security Manager & Cyber Defense Technician, JBAB

Start Date: 2008-12-01End Date: 2012-06-01

• Directed 40 Information System Security Officers and oversaw 16 Sensitive Compartmented Information Facilities within the NCR to guarantee the confidentiality of classified information and systems • Drafted System Security Plan and oversaw development/testing of the NCR Continuity of Operations & Disaster Recovery Plans to prepare for the C&A Inspection in accordance with (IAW) Intelligence Community Directive 503; passed/secured network operations for next three years • Enforced security policy through semi-annual inspections and performing weekly network compliance scanning, as well as implemented technical controls related to Windows XP/7 and Server 2003/2008R2 • Transitioned network from proprietary AF Intelligence guidelines to new Intelligence Community federal baselines: National Institute of Standards & Technology and Committee on National Security Systems • Gathered, detailed, and communicated network security statistics, compliance, and risks to senior IT management and the NCR Chief Information Security Officer to verify compliance and justify present/future funding requirements for AF reporting to Office of Director of National Intelligence

Branch Noncommissioned Officer

Start Date: 2000-11-01End Date: 2004-07-01

Office of the Provost Marshal General Department of the Army, Pentagon

• Assigned to Headquarters Department of Army at the Pentagon worked daily in the Army Operations Center (AOC a top secret area, access control area). • Orchestrated duties as the Branch Chief and Senior NCOIC on numerous occasions in their absence, due to the mission and organizational structure of the branch, constantly provided guidance to all levels of management and subordinates. • Served as the branch security officer, broad experience working with both unclassified and classified information and information systems. • Performed duties as the branch security officer in the Army Operations Center in the Pentagon, on numerous occasions assisted with facility security operations, coordinated with the DA security office for newly assigned personnel clearances. • Coordinated with the DA security office for visitor clearances, passes, received callers and visitors ensuring the caller/visitor was directed to the appropriate office. • Led the reengineering of a HQDA Branch element of the Office of the Provost Marshal General. Maintained an excellent working relationship with Sister Services and Civilian agencies which provided supported services to the HQDA element. • Developed and participated in projects, such as process improvements studies using a wide variety of management concepts, tools, and techniques for the purpose of determining process efficiencies within the branch. • Established, revised, or reviewed policies, procedures, mission objectives, and organization design for the staff, as necessary to eliminate work problems or barriers to mission accomplishment. • Planned, organized, and oversaw the activities of the HQ Branch. Developed goals and objectives that integrate organization mission and transformational objectives. • Monitored facilities contracts to ensure compliance with the terms and conditions of the contract, to ensure satisfactory progress, and to identify problems that threaten contractor performance. • Advised senior officials while providing management, coordination and interface between the headquarters, its subordinate offices, external agencies, and DA elements, (Provost Marshal General, Military Police, Physical Security and AT/FP). • Researched various DoD, HQDA, Division, and Branch program support data and compiled into various reports to be utilized by the Branch Chief to apprise Senior management of current status in meeting mission objectives and goals. • Conducted studies and made recommendations to accomplish program objectives, coordinated the implementation of organizational changes. Interpreted and explained laws, regulations, orders and decisions and provided advice and assistance • Participated in staff conferences to discuss specific program management problems, administrative procedures and policies; proposes and plans techniques, methods and instructions to resolve them. • Developed and maintained a central data base to ensure proper access to pertinent correspondence. Created suspense records, conducted relevant research for complex and sensitive matters, and ensured closeout of all assigned communications. • Conducted fact-finding and investigations into effective and efficient ways of managing an organization's work functions. Reviewed internal processes and procedures, making recommendations for improvements to promote efficiency, effectiveness, and cost savings. • Researched DoD, Joint Service and HQDA, policies, instructions, regulations, and doctrine relating to Physical Security protection; evaluating effectiveness of existing security practices; inspection assistance visits assuring that organization personnel are adhering to established policy and practices, recommending appropriate action to correct deficiencies. • Assisted Division and Branch Chiefs in reviewing complaints regarding the administration of the program and developed recommendations to resolve such complaints. Assisted the Division and Branch Chiefs in reviewing and processing appeals from records requests. • Provided briefings to senior Army leaders and served as a primary liaison between the Senior Army Leadership, internal offices, external organizations, and personnel, conducted all institution inspections to ensure compliance with DoD Directives, Instructions, and Army Regulations. • Skilled in working at HQDA staff level positions within Office of the Provost Marshal General which included, Military Police, Army Corrections, Physical Security and AT/FP branches. • Provided assistance with responses to inquiries from Congressional Members and their staffs, The White House, other federal agencies, financial institutions, and the public. Performed necessary research prior to supervisory review to ensure proposed responses were accurate, detailed, timely, and compliant with established guidelines and regulations. • Constantly orchestrated coordination with or ensured coordination with other DoD Services and various Federal and Local Governmental agencies to support operational requirements worldwide • Served as an advocate and focal point for program matters within the Division and Branch and provided authoritative advice and guidance to Division and Branch staff and to staff of federal, state and local legal and law enforcement organizations. • Demonstrated the ability to set goals and establish priorities for an organization including supervising a diverse staff which ensured that the organization goals and priorities were met. • Consistently managed time-critical tasks without a missed suspense. • Maintained operational and situational awareness of current threats and ensured that the accurate and timely reporting of all significant incidents to senior-level officials, Division and Branch personnel.

Analyst, SOTEC Resources

Start Date: 2003-07-01End Date: 2003-09-01

Contracted out to SRA International, as a Critical Infrastructure Protection (CIP) Analyst for the Military Sealift Command (MSC), working directly for the Deputy Director of the Anti-Terrorism/Force Protection division. • Directed the implementation of a CIP Program in accordance with Presidential Executive Order PDD 63 and Navy Instruction for Military Sealift Command (MSC). • Developed their first CIP Instruction and Implementation Plan draft that went out to all the Combatant Commands Program Managers, Functional Directorates, and Special Assistants. • Developed Familiarization Training Plan that was implemented throughout the MSC.

Sr. IT Service Manager

Start Date: 2013-09-01

Provides strategic leadership and oversight of all IT Service Management disciplines and practices adopted across the IT organization. Oversees a 24x7 major incident on-call rotation for the IT organization, with after-hours availability as an escalation point as necessary. Performs Incident Management, including the communication of major incidents to internal staff, IT stakeholders, and the external community, as well as the coordination of the response from the first incident report to closure. Has expertise in the following: • Configuration Management, including the design, implementation, and maintenance of a Configuration Management Database (CMDB) • Knowledge and Training Management, including the assessment of skills and identification of training needs within the IT organization. • Change Management • Release and Deployment Management • IT Service Management Tools and Reporting, including the analysis, implementation, and system administration of enterprise ITSM tools; understanding and effective use of key performance indicators for managing service delivery; and the design and provisioning of self-service, ad-hoc, and standardized reports for management support, and operational and strategic planning.

Highly motivated, detailed, adaptable team player with exceptional communication and interpersonal skills, which foster a cohesive team-working environment among senior leadership, civilian and contractor professionals of diverse backgrounds, training, and experience. Consistently effective in improving and writing processes to promote organization, accuracy, time management and meet deadlines with minimal supervision.

o Provide executive and administrative support

Start Date: 2007-08-01End Date: 2008-01-01

to the Director and Deputy Director of MDA's Security and Program Protection Directorate (DOSS). Maintain confidentiality at all times; Responsible for the daily management of MDA E-Tasker activities, providing the Deputy Director administrative and task management support in ensuring timelines are met; Directorate Representative for: E-Tasker, PRIDE (MDA personnel management database), and Move Coordinator in support of MDA requirements from the Director of Operations (DO); Interact daily with five individual sub-divisions to coordinate agency E-Tasker delegations, internal division actions, and miscellaneous requests; Ensure that classified and unclassified correspondence and/or documents are prepared and comply with government style manuals prior to leaving the Directorate; Coordinate travel and temporary duty support requirements for government leadership; Create and submit all requests for Visit Authorization Requests (VARs) for government civilians; and Create and track progress of all division requests for equipment, services, furniture, and maintenance. o Support the annual Ballistic Missile Defense Systems National (3/07) and International Conferences (9/06, England, United Kingdom and 9/07, Maastricht, Netherlands).

Project Analyst

Start Date: 2008-04-01End Date: 2008-08-01

Sub-contractor to Qwest Government Technical Services, Configuration Management (CM) Division) o SCIF/Special Access Program (SAP) environment; Responsible for Configuration Management official project documentation delivered to customer; assign internal control numbers and track hand receipts; ensure completeness and accuracy, and provide delivery of documents; Create an access database for the classified CM Master Control Log which will allow status reports (Configuration Status Accounting) to be generated expeditiously to track all program documentation deliveries and revision levels; Prepare briefing for the Government Technical Services management team regarding Folder and File Naming Conventions when the program transitioned from unclassified to classified, to include document revision control; Maintain the CM Technical Procedures as a clearly detailed, documented and current reference resource; Prepare the engineering documentation for an internal and customer conducted Functional and Physical Configuration Audit (PCA); and Maintain a CM Action Item Checklist Status for new processes and internal actions to ensure support.