Terms

Terms & Conditions

www.stair-lift-comparison.co.uk is a website managed by THE LEAD ADVISORY COMPANY LIMITED and is referred to below as the “Site”.

In these terms and conditions 'we' and 'us' mean THE LEAD ADVISORY COMPANY LIMITED, a company incorporated under the Laws of England and Wales under number 07225694 whose registered office is at TOWNGATE HOUSE, 2-8 PARKSTONE ROAD, POOLE, DORSET, BH15 2PW.

This Site is maintained for your personal use and viewing. Access and use by you of this Site constitutes acceptance by you of these Terms and Conditions of Use. This version of the Terms and Conditions takes effect from 15th February 2018.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. You agree that any dispute in connection with these Terms and Conditions of Use or arising out of your use of this Site shall be subject to English law and to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to make updates and modifications to these Terms and Conditions of Use from time to time. Please ensure you check these Terms and Conditions of Use each time you access or use this Site.

In interpreting these Terms and Conditions of Use it is not intended that the headings should be taken into account.

1.Acknowledgment of electronic transactions

If you send us a communication electronically, we will endeavour to acknowledge it within three working days. If we do not, please contact us again. Since transmission by e-mail is a reliable but not an infallible means of communication, you should not take proof of transmission as proof of receipt.

2.Confidentiality and Security

There is no guarantee that the contents of any e-mail you send to us will remain confidential during internet transmission. The internet is not a completely secure medium of communication and, accordingly, we do not guarantee the security or confidentiality of any information transmitted via the internet. We are not responsible for any damages you or others may suffer as a result of the loss of confidentiality of such information. We comply with the provisions of the data protection policy in respect of data that you send us. Please read our data protection policy which can be found here.

3.Virus and Malware Protection and Liability

We make reasonable efforts to check and test material on the Site for viruses and other malware at all stages of production. However, you should always run and rely on your own anti-virus and anti-malware program on all material downloaded from the Internet. We do not accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur by downloading or using material derived from this Site. We are not responsible for the accuracy or content of advertisements placed on the Site. We accept those advertisements in good faith from the business or consumers who place them and which businesses and consumers are exclusively responsible for their accuracy and content.

4.Cookies and Links

·Cookies

When you visit this Site, we may attach a "cookie" to your browser. A cookie may enable us to identify you from your address on the Internet, track pages you have visited on this Site and identify items that may be of interest to you. If you would prefer that we did not collect data by this method, you can disable this function within your browser settings. Please be aware, however, that without cookies you may not be able to use the full functionality of the Site. You can find more about how we use cookies and opting out of their use at: Cookies page”

·Linking to us

You do not have to ask permission to link directly to pages hosted on this Site, unless the page is within a secure part of the Site, in which case the functionality of this Site will prevent you doing so successfully. We do not object to you linking directly to the information that is hosted on our Site. However, you may not load a page from our Site directly into a frame on another website. The page from our Site should load into the user's entire window.

·Linking by us

It is our policy to obtain permission to link to other websites. We are not responsible for the content or reliability of any website that we may link to. If we link to another website, that linking should not be taken as endorsement by us of any kind. We do not guarantee that these links will work at all times. If you do experience a failed link, please report it by email to links@leadadvisorycompany.co.uk.

If you would like us to consider linking to you, please contact us at links@leadadvisorycompany.co.uk.

Privacy Policy

We respect your privacy to keep your information safe

www.stair-lift-comparison.co.uk only use the personal data which you provide to provide your guide price and allow the stair lift companies to provide your quotation.

You use our service to request prices from our “Buyers Recommended” stair lift companies. We will give you a quick courtesy call to let you how who will be providing your prices and to ensure that you are happy to proceed.

You will then be contacted directly by the company.

We do not otherwise send your personal data to ANY third party at any time save where we are under a legal obligation to do so or where you make a complaint about us.

What personal data do we collect?

The personal data we collect is primarily that which you provide us in completing our enquiry form. We may collect information about the web browser or mobile device that you use to view our website, but we do so only for statistical purposes.

How do we use your data to obtain your guide price and quote?

In order to provide our services to you we need to collect and process personal data about you and disclose that personal data to a number of third party stair lift companies. As previously indicated to you when you first gave us your data, by using our website you are consenting to our doing so. There is no statutory requirement on you to provide this personal data. However, this personal data is necessary to enable us to arrange to provide you with the quotations and services that you have requested. We only collect the personal data which we believe is necessary for us to arrange to provide these quotations and services. All personal data is held in strictest confidence and used only for the purposes of arranging the provision of the quotations and services you have requested, subject to certain exceptions as described in this privacy policy.

If you provide only your name and EmailFastTrack AddressFastTrack only to register for our special offer EmailFastTracks your
data will only be used for this purpose and will not be shared with ANY third party at any time save
where we are under a legal obligation to do so or where you make a complaint about us.

We also use a third party company, Dotmailer Limited to assist us in se
nding you EmailFastTracks in the
future.

How do I opt out?

You have the right, in certain circumstances to require us to remove the data we hold about you. This is commonly known as “The Right to be Forgotten”. In any event we remove unnecessary data as indicated in the section “How Long do you Keep my Personal Data” below.

TelephoneFastTrack: 01590 643 500 - Calls may be recorded for training, quality and monitoring purposes.

Please be aware that we will need to keep some, if not all, of this data in order to comply with laws including those related to our contract with you and the third party stair lift companies. It may also be in our legitimate interests to do so.

How do third party stair lift companies use your personal data?

We pass data to third party stair lift companies only so that they may contact you directly to discuss your requirements and arrange a survey to help provide your quotation. Third Party stair lift companies will invariably collect additional data about you (for example where they survey or obtain information about your home) and should communicate their own data protection policy to you. Third party stair lift companies may also need to process data about you in order to consider potential or to fulfil actual contracts with you. We recommend that you read those policies. Those third parties may wish to send you marketing communications, so if you do not want those marketing communications you will need to opt out directly with those third party stair lift companies.

Data Co-ordinator

To contact us for any reason, please do so using the following contact information:

TelephoneFastTrack: 01590 643 500 - Calls may be recorded for training, quality and monitoring purposes.

What communications will you receive from us?

Service EmailFastTracks - After completing an application online via our website, you agree that you will receive a series of initial EmailFastTracks from us. These EmailFastTracks will confirm you have used our website and which companies will provide quotations. We may also TelephoneFastTrack you. We also give details on our privacy policy and how we use your personal data. You cannot opt out of receiving these EmailFastTracks or TelephoneFastTrack calls, since we need to send you these EmailFastTracks or TelephoneFastTrack you in order to provide you with the information about the quotations and services you have requested.

Future Services - As part of the services we provide, we may use your information to keep you informed by post, TelephoneFastTrack, SMS, EmailFastTrack or other electronic means such as via social and digital media about current and new products, services, offers and promotions which may be of interest to you. We do not share your personal data with any other third party other than as set out in this privacy policy. We may also ask you to complete a survey.

To opt out of receiving EmailFastTracks in respect of future services from us please contact us as below:

TelephoneFastTrack: 01590 643 500 - Calls may be recorded for training, quality and monitoring purposes.

How long do you keep my personal data?

Unless there are exceptional legal reasons for keeping your data for longer, we do not keep your personal data on record for more than seven (7) years. This is to allow for the normal contract law limitation period.

Your Rights
The data protection legislation gives you a number of rights. These rights include:

• Right to data erasure which is explained under the heading “How do I opt out” above.
• Right to make a “subject access request”, which is a request for a copy of the data which we hold about you.
• Right of correction (or where appropriate erasure) of data which we hold about you where this is inaccurate.
• Right to data portability
• Right to withdraw your future consent to our processing your personal data.
• Right to contact and make enquiries of our data protection co-ordinator who can be contacted at:

TelephoneFastTrack: 01590 643 500 - Calls may be recorded for training, quality and monitoring purposes.

• Right to complain to the Office of the Information Commissioner.

Please be aware that if you exercise one of these rights, that in order to protect your privacy, we may require you to undergo some verification tests to ensure that we are dealing with you.

You have the right to be informed of the matters stated in this privacy policy.

We process your data to comply with the actual and possible contractual obligations which we owe to you and others. If you do not provide this data, it is possible that we will be unable properly to perform any contractual obligation we have to you.

Also, it is in in our legitimate interests to process your data in order that we can consider potential or fulfil actual contracts with you. These are the two legal bases upon which we collect, process and transfer your personal data as described in this privacy policy.

We do not make decisions using automated logic other than to match your postcode with suppliers in that postcode area. We do not send your data to countries outside the United Kingdom, except that we use Google and Facebook analytics, as indicated in the section headed “How else do we use your personal data” above. Your consent to our use of the data includes our permission to do so.

Use of Cookies

Use of Cookies

In common with the majority of comparable internet trading companies we use cookies on our website.

We our Analytic Suppliers and Advertising Providers collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies.

We aim to use essential cookies only when necessary to enhance the functionality of our website.

You can find more about how we use cookies and opting out of their use at: Cookies link.

EmailFastTrack Communications

You should be aware that where you send us information by an EmailFastTrack we have no control over how that EmailFastTrack is transmitted. In particular it may be routed through third party servers and through third party countries. This is due to the inherent nature of the internet. We cannot accept responsibility if the information in that EmailFastTrack is accessed in an unauthorised manner during the transmission process.