Team Focus: Charlotte Watts, Customer Support Executive

This is part of a series of posts where we introduce each member of the Daniels Healthcare team, from across the organisation. We have a compliment of approximately 90+ staff members who all live and breathe the ethos of Daniels and you’ll get to meet many of them in this series.

Charlotte joined Daniels as Customer Support Executive in February 2018. Providing dedicated, frontline support for customers, she is often the person you’ll speak to if you contact our customer support line.

Charlotte’s day is based around processing orders and helping customers with enquiries. The first thing she does in the morning is to process the orders which have come in overnight and that morning.

She says that she enjoys speaking to people and problem solving and says that no two days are the same: “There’s never a dull moment here. My job is interesting and different every day so I’m never bored,” she says.

But this isn’t the first time Charlotte has worked for Daniels. Her first full time job after finishing school at the age of 16, was here with us!

Charlotte says: “After retraining in childcare, I spent a few years working in preschools and nannying privately but always wanted to come back to a customer service role, and specifically with Daniels”.

“The team here is so friendly and the majority of people I worked with all those years ago, are still here today, which just shows how dedicated they are and what a good company Daniels is to work for. There have been some great, new products introduced by Daniels since I was last here which demonstrates how the company is always innovating and moving forward,” says Charlotte.

In her spare time, Charlotte enjoys spending time with her family and says she is always busy: “I look after my niece and nephew quite a bit and like to keep busy around the house, cooking and cleaning. I also love listening to music, watching a good box set, and my partner and I enjoy a film most nights”.

Dee is the Customer Support and Marketing Manager at Daniels. She is the key force behind a motivated and responsive team who support the Daniels customers and sales representatives day in and day out.