Description

Hours:

Cancellation Policy

How to use your Mornington Peninsula Stay Voucher
1. Visit www.visitmorningtonpeninsula.org/PlanYourTrip/BookAccommodationNow
2. Browse and select your stay experience.
3. Contact the Mornington Peninsula Visitor Information Centre 03 5950 1579 to make your booking.
4. You will need to quote your voucher code whereby the amount will be deducted from the total cost of the booking. If there is a balance owing then the balance can be paid by Visa or Mastercard.
5. A booking confirmation will be emailed to you upon receipt by the Mornington Peninsula Visitor Information Centre that redemption of the voucher and/or payment is successful.
Lost Gift Vouchers
• If a Mornington Peninsula Stay Voucher is received and subsequently lost the recipient may be eligible to have a replacement voucher emailed to them.
• Conditions for replacement of lost Mornington Peninsula Stay Voucher:
1. The voucher must be valid and not yet redeemed either fully or in part.
2. Proof of purchase must be provided in the form of either an itinerary number or purchaser's full name.
3. Mornington Peninsula Visitor Information Centre must be provided with verification information which is sufficient to enable its representatives to correctly identify you as the original recipient. It is the voucher recipient's responsibility to obtain and provide Mornington Peninsula Visitor Information Centre with all required verification details. Where there is a failure to do so a replacement voucher will not be issued.
Validity Period
• Vouchers are valid for use within 12 months of the day of purchase and must be redeemed before date stated on the voucher.
• Extensions on a Mornington Peninsula Stay Voucher can be requested within 30 days of the expiry.
• Beyond this 30 day "grace period" no request for further extension will be approved and Mornington Peninsula Visitor Information Centre will not be compelled to honour the expired Voucher. Refunds will not be granted where the extension of time has expired or where the Voucher holder fails to request an extension of time within the expiry date.
• To request an extension please email info@tourism.mornpen.vic.gov.au or give us a call on 03 5950 1579.
Other conditions
• Where the full Voucher amount is not used on one booking the amount remaining to be used may be used by the Voucher holder on a subsequent booking within the specified validity period outlined above and subject to the same extension of time conditions.
• Any complaints which relate to any deficiency in service by the accommodation provider misrepresentation or failure by the provider to provide the accommodation for any reason including but not limited to events of insolvency shall be directed towards the accommodation provider. Mornington Peninsula Visitor Information Centre shall not under any circumstances be held liable for any claim relating to arising from or caused by any loss occasioned by the acts or omissions of accommodation providers.
• Cancellations on bookings may be rescheduled only if agreed by the property owner. There will be no refunds issued by reason of cancellation by the voucher holder.
• Any claims relating to the completion of the purchase through the website should be directed to Mornington Peninsula RTB Inc as website owner and that Mornington Peninsula Visitor Information Centre shall be indemnified and held harmless to the fullest extent permissible by law against any claims which may be brought under consumer or other law as a result of loss arising from or in connection to the online purchase transaction
• The Voucher holder acknowledges the following:
1. Mornington Peninsula Visitor Information Centre and its agents and representatives do not sell supply or provide accommodation services. It only sells and supplies the Voucher for use.
2. The terms and conditions set by the accommodation provider will prevail from the time of booking the service with that provider. Mornington Peninsula Visitor Information Centre does not make any warranty or representation relating to same.
3. Unless expressly stated otherwise the Voucher does not entitle the Voucher holder to receive accommodation with any particular provider at a specified time. It is strongly recommended that Voucher holders book at an early stage within the validity period so as to minimise the likelihood that preferred accommodation dates are unavailable. Mornington Peninsula Visitor Information Centre cannot influence the supply or provision of services by accommodation providers.
4. Where a booking is made and the accommodation provider cannot provide the accommodation the accommodation provider will notify you as soon as practicable via email. Where the booking is cancelled on that basis the Mornington Peninsula Visitor Information Centre will either:
a. issue a new Voucher with a full 12-month validity period from the date of issue or
b. provide a refund of the full purchase price of the Voucher;
at the holder’s option.
5. Reproduction of Vouchers is prohibited.
6. The accommodation provider as seller and supplier is the party who enters into a contract with the Voucher holder from the time of booking accommodation. The accommodation provider shall have the sole responsibility for providing the accommodation service and Mornington Peninsula Visitor Information Centre does not act as agent for any accommodation provider.
7. Mornington Peninsula Visitor Information Centre shall not be liable for any breach of obligation under the terms of sale where it is prevented from carrying out its obligations as a result of any event which is outside its reasonable control.
8. The liability of Mornington Peninsula Visitor Information Centre shall be limited at all times to the purchase price of the Voucher.
9. These terms and conditions shall be governed and interpreted in accordance with the laws of Victoria and any dispute relating to the purchase of this Voucher shall be heard under Victorian jurisdiction wherever possible.
10. By purchasing this Voucher the Voucher holder agrees to be bound by these terms.
11. The voucher cannot be exchanged for cash.