BISSELL is committed to donating up to $1,000,000 each year to BPF, but is on track to far exceed that goal. BISSELL will donate up to $10 for each pet product purchased* to BPF to help find every pet a home.

Why doesn’t my hard floor tool suction?

Answer:

Check for suction at the motor duct. If there is no suction, please call BISSELL Consumer Services at 1-800-237-7691 Monday through Friday from 8 a.m. to 10 p.m. or Saturdays from 9 a.m. to 8 p.m. ET. If there is suction at the motor duct, check the following:

Remove the wands from the grip trigger handle and check for suction at the grip trigger.

Make sure the wand pieces are firmly pressed together.

Check all the wand pieces for clogs.

Make sure the micro-fiber pad is positioned correctly. The pad should not cover the suction area of the nozzle.