A small number of the 2012 Columbia heated jackets may contain a heated inner wrist cuff component with a manufacturing flaw that may cause an electrical short to occur, giving rise to a potential burn risk. The safety of our consumers is always our top priority.

If you purchased any Columbia electric jacket(s) between May 2012 and January 2013, please immediately compare your jacket to the information here to determine whether it is subject to this recall.

If you believe your jacket is subject to this recall, or if you are unsure, please immediately discontinue using the jacket, disconnect both batteries from the electrical connections inside the battery pouches, and call one of the following toll-free recall hotlines:

Country

Phone number

Country

Phone number

Austria

0800 802181

Japan

0800-222-2097

Belgium

0800 265 65

Korea

003-0813-2840

Canada Cell

1-866-201-9073

Lebanon

961-4-540840

China (Northern)

10-800-713-1516

Netherlands

0800 022 0116

China (Sothern

10-800-130-1447

Norway

800-12 018

Czech Republic

800 040 400

Philippines

1-800-1-116-1202

Denmark

8088-8608

Poland

00800 141 0103

Finland

0800 915 763

Romania

0800 895 908

France

0800 912 910

Russia

8-800-100-6948

Germany

080018 18 552

Spain

900-838 108

Greece

00800 1809 204 8400

Sweden

020-792-058

Hong Kong

800-906-148

Switzerland

0800 898 597

Hungary

06-800-20090

Taiwan

00801-14-7055

Indonesia

001-803-015-204-6092

Turkey

00800 8529 5223

Ireland (Northern)

0808 234 1630

UAE

971 (4) 3504444 ext. 664

Ireland (Sourthern)

1-800-550-304

United Kingdom

0808 234 1630

Israel

1-809-494 171

United States

1-866-201-9073

Jordan

961-4-540840

Kazakhstan

8-800-333-3511

Italy

800 787 118

A representative will assist you in determining whether your jacket is subject to this recall and, if so, will register you for the recall and provide instructions for returning your jacket for a refund or exchange.

NOTE: This recall does NOT apply to heated jacket styles other than the 7 styles referenced, or to Columbia’s heated vests, boots or gloves, or chargers and adapters sold with any of those products.

2012 BATTERY PACK RECALL

In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with certain jackets in nine of its retail outlets and online at www.columbia.com between September 21 and November 27, 2012 and offering free replacements. View the joint press release we issued with CPSC.

Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part No.: 054978-001) that could cause the battery packs to overheat, which could pose a risk of fire.

The recalled batteries may have been included with approximately 33 jackets sold to consumers between September 21 and November 27, 2012. If you purchased any Columbia electric jacket online at www.columbia.com or at any of the Columbia retail outlets listed below between those dates, please immediately compare the battery packs to the information here to determine whether they are subject to this recall.

The nine Columbia outlets that may have sold the recalled batteries were:

If, after comparing your battery packs to the information here, you believe your battery packs are subject to this recall, please immediately discontinue using them and call Columbia Customer Service at 1-800-622-6953, or email Columbia@custhelp.com, to request free shipping materials and replacement battery packs.

If you are unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at columbia@custhelp.com.

This issue affects only the battery packs; the jackets themselves do not present a safety risk. This recall does not apply to battery packs sold after November 27, 2012 by authorized Columbia dealers, Columbia retail stores and ecommerce sites. This recall also does not apply to batteries purchased with Columbia’s Electric boots or gloves, or chargers and adapters sold with jackets.

2011 Battery Pack Recall

In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with jackets between July 2011 to September 2011 and offering free replacements. View the Recall Alert.

Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part: 054978-001) sold with three models of Omni-Heat™ Electric (“OHE”) jackets. The defect could cause the battery packs to overheat, which could pose a risk of fire. Two battery packs were included with each jacket. The defective batteries were included with jackets that were distributed to approximately 20 consumers between July 2011 to September 2011.

Battery packs sold with the following three jackets are subject to this recall:

Omni-Heat™ Electric Wader Widgeon™ Interchange (HM7197)

Omni-Heat™ Electric Big Game™ Interchange (HM7198)

Omni-Heat™ Electric Gale Warning I/C (FM7323)

This recall does not apply to battery packs sold after November 1, 2011 by authorized Columbia dealers, Columbia retail stores or ecommerce sites. This recall also does not apply to batteries purchased with Columbia Omni-Heat Electric boots or gloves, Omni-Heat Electric jackets, chargers or adapters sold with jackets.

The company requests customers compare their battery packs to the information here to determine whether they are subject to this recall. If, after reviewing the information, you are still unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at columbia@custhelp.com.

Being an industry leader in outdoor apparel and products takes passion, and an understanding of people who love the outdoors as much as we do. That’s why, from cutting edge technology, to our innovative heritage in Bugaboo, our jackets, pants, fleece, boots, and shoes are all tested tough so you can enjoy the outdoors longer.

Being an industry leader in outdoor apparel and products takes passion, and an understanding of people who love the outdoors as much as we do. That’s why, from cutting edge technology, to our innovative heritage in Bugaboo, our jackets, pants, fleece, boots, and shoes are all tested tough so you can enjoy the outdoors longer.