CII general insurance skills survey 2012

Skills and talent are burning issues for businesses of all shapes and sizes, across all sections of the economy. Insurance is no different in that respect. Comprising input from 2300 CII members, the findings from this survey paint a picture of the skills situation within general insurance.

The key findings of the survey include:

- There has been a drop in those reporting skill shortages across GI membership - 8 percentage points on 2011.

- We have seen a significant change in the view of how well prepared new members of the industry are in terms of basic literacy and numeracy. Those believing people are 'very well' equipped is now only 8% whilst there is a large proportion of members who believe the opposite - 39%.

- 43% of employers expect to increase headcount over the next 12 months. This compares favourably to the 20% who say they will decrease numbers.

- Employers prefer using training and development and clear progression routes as the best ways of retaining talent.