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Case Management

EMMCA Case Managers are trained and caring professionals that empower older adults living in their home or apartment to maintain their health, safety, independence, and community connection.

Case Management Process

ASSESS
Case Managers work with a client and family to assess that person’s unique needs.

PLAN
Case Managers work with a client and family to develop a plan of action (an Individualized Service Plan) that addresses that person’s unique goals and needs.

CONNECTCase Managers help connect the client to resources and services to help them maintain their health, safety, independence, and community connection. Examples of resources and services include:

Home chore services

Nutrition assistance

Personal care services

Transportation

Medicare and Medicaid assistance

Financial and utility assistance programs

Recreational, socialization, and volunteer programs

Respite care options, including adult day services

MONITOR
Case Managers work with the client, family, and other involved professionals to monitor the client’s changing needs and adjust services accordingly.

ADVOCATE
Case Managers help the client communicate with family and care networks and other agencies and professionals. Case Managers can serve as authorized representatives for certain County-funded programs, as needed.

Get Connected
EMMCA serves older adults who are age 60+ living in East Madison or Monona.

Call EMMCA’s reception office at (608) 223-3100 to get connected to an EMMCA Case Manager.