Jerrel Phua

According to Wanbao, Jerrel's father Mr Phua appeared agitated during the interview and admitted his son was in the wrong and owed the taxi driver an apology. Mr Phua blamed himself for not giving his son the proper guidance during his growing up years.

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In response to the viral video, the daughter would like to clarify: “The original intention of releasing the video is to highlight the poor treatment taxi drivers receive from customers. Every care was taken to ensure the passenger’s face was not revealed.” She says that even though what the rude passenger did was wrong, she does not agree with the personal threats that have been made against him and the releasing of his personal details online. “He was wrong, but people make mistakes and there’s no need to crucify him for it,” she adds.

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Have no doubt about this—PoliteMan will be very sorry before the day is over, but so will we if we engage in the same contemptuous behaviour that we lambast him for. If Dad is willing to forgive PoliteMan, and I believe he is, so should we. We don’t have to excuse him for what he did, but we must restrain the inner beast within us—the one baying for blood whenever we see injustice—lest it tramples upon both our cherished ideals, of justice and grace.

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By now many Singaporeans already watched or listened to the video of a cab passenger's extremely rude conversation with a taxi driver who was just doing his job. The passenger was clearly out of line and did not treat the taxi driver as a human being. He treated him like dirt and talked to him as though the driver was his slave. According to astute netizens on a popular online forum, they quickly CSI-ed out the rude passenger's identity and quickly exposed his face online. This super obnoxious passenger is called Jerrel Phua.