The Patient Services Coordinator II is responsible for handling customer service inquiries on the phone from a variety of callers related to PAP/pharmacy; place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or medication related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed.

ESSENTIAL FUNCTIONS:

Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues. Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear.

Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.

Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.

Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.

Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines employees, answering questions, etc.

QUALIFICATIONS:

High school degree or equivalent

2 - 3 years of relevant working experience

Proficiency with personal computers; excellent written and verbal communication skills.

Ability and willingness to work a flexible schedule to cover peak times; ability to adapt to a fast-paced environment quickly; ability to adapt to new situations that may arise due to program changes; ability to learn quickly, maintain accurate information, and made decisions with minimal supervision.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.Express Scripts is a VEVRAA Federal Contractor.

ABOUT UBC

United BioSource Corporation (UBC) is the leading provider of integrated development and commercial support solutions that deliver evidence of safe use, while optimizing access to mediation and care.