Re: Error message when installing Enterprise Gateway - Personal

The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it. 2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog. 3. Delete Data Management Gateway folder in C:\Program Files.

After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

Thanks, Lydia Zhang

Community Support Team _ Lydia ZhangIf this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Re: Error message when installing Enterprise Gateway - Personal

The above error message could occur when some items of previous data management gateway are not uninstalled completely. Please perform the following steps to clean out the previous gateway.

1. Verify that if data management gateway exists in Control Panel>Programs>Programs and Features. If it exists, uninstall it. 2. Delete upgrade code from Registry, please ensure you back up the registry before you make any changes to it. You can find the upgrade code by using log file mentioned in the above screenshot and Process Monitor, for more details, please review this similar blog. 3. Delete Data Management Gateway folder in C:\Program Files.

After you completely remove previous data management gateway, install personal gateway again and check if it is successful.

Thanks, Lydia Zhang

Community Support Team _ Lydia ZhangIf this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Re: Error message when installing Enterprise Gateway - Personal

Hello Lydia, I couldn't find the Upgrade Code in the Error Log. The Guy In a Cube video Log is different from mine, and the Error is also different. Can you give more details on how to find this code for the specific error mentioned above?

I removed everything I found on power bi, gateway or even the regedit files indicated in the log file, but the error while installing the personal gateway still persists, is there any other procedure I can do?