Sonic (Internet and Phone) Overview

Sonic is a full-service internet provider based in Santa Rosa, California. We were one of the first ISPs to build Gigabit Fiber Internet networks in the US, and continue to lead the way in making new access and hosting solutions available to residences and businesses.

Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!

I have been working at Sonic (Internet and Phone) full-time (More than 3 years)

Pros

Sonic is an awesome place to work. Coworkers are extremely friendly and helpful. It's nice to walk around the office and be greeted with smiles and positive energy.

Dane is the most gracious CEO I've ever worked for. He truly cares about his employees and it shows.

There are extremely knowledgeable people here that really know the industry and can help you learn more.

You feel good every day helping customers that love Sonic and who choose it even when it's not the fastest speed available. Sonic is an alternative to the high prices and terrible service you get from the large ISP industry behemoths.

Cons

Growing pains. Sonic has had a lot of growth in the past few years, and there are negatives that go along with that.

The location leaves few options for lunch. You really need a car or a steady form of transportation to get to work.

Advice to Management

Acknowledge the strengths that Sonic has and be proud of them. Also, continue the momentum of offering more benefits to employees.

Difficulty 14 Ratings

Difficulty

I applied through an employee referral. The process took 2 weeks. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA) in February 2011.

Interview

Was recommended to apply for the NOC by a friend after moving to town. It took almost 6 months but when they called me, and I indicated I was still interested, they scheduled me for an interview. I went into the interview with IT experience & education, but relatively zero networking knowledge or experience. I was interviews by 2 people, a Manager and a Sr. Rep. The bulk of the questions were focused on my history and what providing excellent customer service meant to me.

Interview Questions

Technical assessment was comprised of "Here's a home wireless router and here's a computer in the network. How does the router know which computer has which IP address?" 2 Answers

Negotiation

After about a week the Manager called me, "Seeing as how you have very little experience in the field (essentially none) we'd like to offer you $X per hour with the understanding that you'll get a significant raise after 1 year of experience." The environment is more complex now, and you'll be required to have more networking knowledge than I clearly had (none?). As a result there is probably more pay negotiation that may take place.

By the first quarter of 2017, the average internet speed around the globe was only 7.2 Megabits per second (Mbps), according to Akamai's State of the Internet/Connectivity Report. Yet at least 45 percent of those with broadband were jumping above 10Mbps. That seems to be the trend in the US for once.

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