The other day I got a call from a user who had somehow managed to make all his desktop shortcuts open in Word. I suspected he had used the “open With” option in the context menu; thus, telling Windows to “Always use this program to open these files”. The problem was clear. Even though each shortcut had the correct settings, Windows would still open them in Word. The problem is, you can’t just tell Windows to open the shortcut files in an other program than Word. You have to somehow Reset the shortcut behavior to factory settings.