COURSE of the MONTH

Baystack 450 Firmware v3.1.0.22

I have a Baystack 450 with a lost password, and I have read that I can add the switch as a slave in a stack and reset the unit to the default configuration to clear the password. The problem that I am having is that the switch with the lost password has a firmware that I don't have. I have saved old versions of the Baystack 450 firmware - v1.0, v2.0, v3.0, v4.0 - but my switch that needs the password reset has software/firmware of v3.1.0.22 (ISVN = 1).

Version 3.0 of the firmware which I have loaded to a test stack is ISVN = 0, and version 4.0 and above of the firmware is ISVN = 2. The stack won't stack without a base unit having firmware that is ISVN = 1. Does anyone out there have v3.1.0 of Baystack 450 firmware (both boot img file and larger img file). Nortel has taken anything lower than v4.1 firmware off the website, and I don't want to pay $300 to get a copy from them, and they won't take my call without a service contract.

> Nortel has taken anything lower than v4.1 firmware off the website, and I don't want to pay $300 to get a copy from them, and they won't take my call without a service contract.

you mean DOWNGRADing firmware even needs to pay $300?! 8-O

0

stantonbmsAuthor Commented: 2004-09-04

Yes... though after a 3rd call to Nortel I was able to get through when offering to buy some type of support. The initial answer I received was that support would be $225+/hour with a minimum of 2 hours for the call. I was then encouraged to buy a year's worth of support - because it would be a better value.

I told the support person that I was pretty self-sufficient and I only wanted to download firmware that should be on the site anyway. When the support person spent 5 minutes with me and couldn't find the firmware either, they opened a case for me to get the firmware.

The Nortel tech was excellent, and when I told them that I either wanted the firmware... or help resetting the password, he had me read the MAC address from the back plate of the switch (under the serial number). I was able to get a MAC address based password for the switch and log into the switch in less than 5 minutes.

I would still be willing to award the points to someone who could e-mail or ftp the firmware.