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Personalizing Your Cup

Batting Orientation

We will grip your bat in a direction that is optimized for the way your hands will work with the grip.

Grip Thickness

Hold on.

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PLEASE READ!

Make sure your personalizations DO NOT include:

Inappropriate or vulgar words

Names of Major League players OR teams

NCAA licensed marks

Any trademarked words or phrases

Louisville Slugger will NOT personalize your bat if you broke these rules!

We start building your custom bat within 24 hours of receiving your order. Please triple check your design and personalization choices as well as the selected size during the Review and Buy step. Louisville Slugger Custom Bats cannot be cancelled, changed, or returned once the order is placed.

Saving Your Custom Bat

Wait for it. Wait for it.

Please select a length

No length has been selected for your bat, please choose a length before continuing.

Please select a weight

No weight has been selected for your bat, please choose a weight within the "BAT SETUP" section above before continuing.

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LOUISVILLE SLUGGER CUSTOM BATS - HELPFUL TIPS

The importance of double-checking your designs before you purchase

On the REVIEW & BUY screen, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized bat cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.

Making changes before you purchase

If you want to make a correction or just change things up, you can do so before you purchase. While in the Review and Buy screen, just click any pencil icon and you'll be taken back to the customize and personalize screens to make your desired changes. Once you are satisfied, remember to review your changes carefully on the REVIEW AND BUY screen because a custom bat cannot be returned.

Our right to refuse personalizations that break our rules

We reserve the right to refuse any requested personalizations that contain any of the following:

Inappropriate or vulgar words, even abbreviated vulgar words.

Names of Major League players OR Major League teams

NCAA licensed marks

Any other trademarked marks, words or phrases

All final decisions are at the sole discretion of Louisville Slugger. Customize responsibly!

Sharing your masterpiece

You're an artist. A visionary. Show your friends what you just created and reveal to them your true genius! You can share your bat on Facebook, Twitter or send it to all of your family and friends via email by clicking the appropriate icon on the REVIEW AND BUY screen. This is also a great way to send someone a "hint" for the holidays or your birthday, or just because you're awesome.

Add to Cart

You've double checked all of your customizations and personalizations and you're now ready to purchase! To begin, click the "Add to Cart" button from the Review and Buy screen. You will be directed to the cart where you will enter your personal details, payment option, billing and shipping information. Once your payment is accepted, your order will be sent to our factory where we'll start building your custom Louisville Slugger bat!

Shipping

In most cases, Louisville Slugger Custom Bat products will be shipped within 4 weeks from purchase date. You will receive an email when your order has shipped. Louisville Slugger Custom Bat orders are shipped via UPS Ground. Shipping rates are provided during the checkout process.

Louisville Slugger Custom Bats only ship within the United States. We are currently unable to accept or ship international or APO/FPO orders.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Louisville Slugger.

Payment Options

For Louisville Slugger Custom Bat orders, we accept the following payment types:

American Express

MasterCard

Visa

Your credit card will be charged immediately upon placing your Louisville Slugger Custom Bat order. Look for an email when your order has been shipped.

If your credit card was declined while checking out

Your credit card may not be approved for the following reasons:

The name on the credit card does not match the billing name given

The billing address given does not match the bank records

If approval cannot be obtained during checkout, you will be contacted either by phone or email and the problem will be indicated. You will then be given an opportunity to provide corrected information. So, please take care when entering all personal and credit card details during checkout, as erroneous information may delay your order.

Taxes

Louisville Slugger charges sales tax where required by law. If you are shipping to states where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in your Louisville Slugger Custom Bat order confirmation email.

Cancellations/Modifications

In order to meet our goal of delivering your custom bat to you as quickly as possible, once an order is placed, all sales are final. If you have any questions about this, please call customer service at 800-986-5614.

Returns

Your Louisville Slugger Custom Bat is made to order just for you and we cannot accept returns. The exception is if the product was made incorrectly. Please contact customer service at 800-986-5614 for information regarding a defective Louisville Slugger Custom Bat.

Warranty Information

COMPOSITE BATS

We offer a 12 Month Limited Warranty Program to help you secure your custom investment. Though rare, high performance bats can and do break. These bats use our highest end technology to ensure you get maximum performance every time you step up to the plate. To guarantee we keep our most valued customers coming back year after year, if breakage occurs under our warranty conditions within a year of your purchase, it is our policy to provide you with REPAIR or ONE TIME replacement of your bat. If we need to replace your custom bat after inspection at Louisville Slugger due to warranty conditions, you have one of the following options:

Expedited shipping of a current, non-custom version of your bat, or the newest version of your bat.

OR

We will recreate your custom bat and deliver it within our current lead time of 4 weeks or less, depending on manufacturing conditions. In the event the exact same bat cannot be made, a Customer Service Technician will work with you on options.

If you have any questions about your Custom Crafted Limited Warranty or have an issue with your bat, please call 844-531-5506.

Please have your Order # for reference so we can look up your bat as fast as possible.

WOOD BATS

Wood bats do not have a warranty. If you have any questions about your Custom MLB Prime Bat or have an issue with your bat - please call 1-800-986-5614.

In order to purchase your custom bat you must have an active Wilson Account. If you do not have an account please click here to open one.

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