SMS alerts about your mobile usage

With the MyProximus app, you can keep track of how much you call, text and surf. If you have a mobile subscription, we will send you free alerts about your current in-bundle and out-of-bundle usage. If you exceed your bundle, surfing via 3G/4G will be restricted. If you wish, you can deactivate this block.

Do you have a subscription with a monthly bundle for calling, texting or surfing? In that case, you receive an SMS:

when you have used up all or part of your bundle;

when you have used up €10 and then €50 on top of your bundle.

The SMS messages are immediately sent to the number concerned, but for older subscriptions, there may be a delay (max. 11 hours). In any case, we do not send alerts between midnight and 7 a.m.. If you surf via 3G/4G on a tablet, laptop or Apple device, the alert will appear on your screen.

Prefer not to receive SMS messages? Or when you reach a different limit? As an administrator, you can change this in MyProximus (via the website or in some cases via the app). How this is done depends on the type of bill you have:

Your 3G/4G connection will be blocked as soon as you have used up €60 (incl. VAT) on data or, if you have a bundle or option to surf more cheaply, when you have used up €60 (incl.VAT) on top of your bundle or option.

You will receive an alert by SMS just before and when you reach this surfing limit.

You will be able to surf via 3G/4G again as from the start of the next billing period. If you are abroad at that point, you will receive an SMS message about this.

Your 3G/4G connection is blocked, but you want to continue to surf? In that case, you can deactivate the surfing limit, as a result of which, on top of the €60 (incl. VAT), you will be charged the out-of-bundle rate when you surf.

You can permanently or temporarily deactivate the limit for data usage abroad. You can only do so via the MyProximus website. For this, you must be registered on MyProximus and be the administrator of your account.