Volunteer Opportunities

The Mental Health and Addictions Access Line is the first point of access to mental health and addiction services for adult residents of Niagara. Volunteers provide immediate support and explore services with the caller to find the most appropriate fit. Once that is determined, a referral can be made.

The Access line is a program offered by Distress Centre Niagara, a free, confidential telephone support service that utilizes highly trained volunteers. After spending 48 hours on the Distress Centre phone lines to gain experience and comfort supporting callers, additional training specific to the Mental Health and Addictions Access Line will be provided. Volunteers will help callers explore what help will look like for them to suit their individual needs. With their consent Access Line will provide a transfer to the appropriate service.