Privacy Policy

Privacy Policy

This Privacy Policy describes the kinds of Personal Data (as defined below) that we may collect when you use any of the following products or services (collectively, the “Services”), and how we maintain, use and share this information:

·all services, databases and other information that we make available by means of any of the Sites or Apps;

·our print and electronic publications; and

·our webcasts and live events.

We may change this Privacy Policy from time to time. Any such changes will be posted here. If we make a material change in the way we use your Personal Data, we will prominently note the change on the Sites or otherwise notify you.

2.WHAT PERSONAL DATA WE COLLECT.

Some of the information we collect when you use the Services, such as your name, title, company name, postal address, email address or telephone number, or, if you buy something, your payment information, may allow you to be identified. We call this type of information “Personal Data.”

3.HOW WE COLLECT AND USE PERSONAL DATA.

(a) Information Products. If you want to subscribe to, or register for, one of our Services, you will need to provide relevant contact and, if applicable, payment information. We may also request certain demographic information (such as job title, purchasing responsibilities or product buying or specifying details). We will use this information to provide the Services to you and to communicate with you regarding the Service. We may also share this Personal Data with promotion partners, as described below.

(a) Education Platform. If you use our online teaching platform, you will need to provide certain Personal Data to register, e.g., the kind of information you would have on your business card. We use this Personal Data to provide you with your certificate when you complete a course, to alert you about future courses and other products or services that we think may be of interest to you and for our internal research purposes. If you are using this Service pursuant to a subscription of your employer or business, information that you provide while using this Service may be made available to such entity. If payment is required for your subscription, you will need to provide payment information, as described below. We may also share this Personal Data with promotion partners, as described below.

(c) Buying Intentions. When you subscribe to, or register for, certain Services, we may ask you about your company’s purchasing intentions and criteria, such as what products or services you recommend or your company plans to buy. Your response to these questions is voluntary. If you do choose to respond, we may share this Personal Data with promotion partners, as described below.

(d) Promotion Partners. We sometimes share Personal Data with carefully selected companies who offer products or services we think might be of interest to you. These companies may use such Personal Data to market their products or services to you. If you prefer not to have your Personal Data shared, please contact our data protection officer with your request, as indicated below.

(e) Chatrooms, Blogs or other Forums. We may provide an opportunity for you to post information to an online chatroom or forum, as a comment to a blog entry or by means of other publicly accessible areas of our online Services. If we do so, any information that you provide may be publicly displayed. We urge you not to provide any Personal Data or anything else that you wish to remain private in such a context.

(f) Surveys. We may ask you to complete surveys or opinion polls from time to time. Participation is voluntary. We only use and publicly disclose the information that we collect from surveys or polls in an aggregate manner, not in the form of Personal Data. We use this information to allow us to improve our Services or learn more about our customer base.

(g) Inquiries. If you send us a comment or question or make an inquiry to customer support, we will retain the information that you provide to us for the purpose of responding to you, as well as for improving our Services.

(h) Visitors. If you are just visiting our online Services and not requesting information, making a purchase, subscribing to a publication, contacting us or otherwise voluntarily submitting Personal Data, we do not ordinarily collect any Personal Data about you except through web logs, as described below.

(i) e-Commerce. If you pay for any of our Services, such as a subscription to ContactStream®, ContentStream®, CFE Media’s Global Services and Product Platform® or CFE Edu®, or to attend certain events, and you furnish your payment information for such purpose, we will only use this information to fulfill your purchase.

(j) Web Logs. We maintain web logs that automatically record basic information about everyone who visits our online Services. We use web log information to help us design or improve our Services, to identify popular features, and for other managerial and analytic purposes. These logs contain:

·The Internet domain from which you access the Services.

·Your IP address.

·The type of browser and operating system that you use.

·The date and time you visited the Services.

·The pages that you visited on the Services.

·The address of the website you linked from to get to the Services.

(k) Cookies. We use cookies and may use similar technologies to help you navigate our online Services, to allow us to learn how you use our online Services, and to improve our online Services. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not permit us to identify you, but personal information that we store about you may be linked to the information stored in and obtained from cookies. From time to time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Services. If we do so, the information provided to such third parties will not include Personal Data. The use of cookies by any partners or service providers is not covered by our privacy statement. We will not have access to, or control over, these cookies.

(l) Communicating with You. We may use your Personal Data for the purpose of communicating with you and responding to your inquiries.

(m) Service Providers. We contract with third party service providers to perform functions for us. For example, our online education platform is hosted and operated by a third party. We may also engage service providers for technical support, website development, payment processing and other functions. These service providers may be given access to Personal Data for the purpose of performing those functions, but they will be contractually bound to maintain the confidentiality of the information and not to use it for any other purpose.

(n) Social Media. The online Services may include social media features, such as links that allow you to follow us. These features may collect information about your IP address and which page you are visiting on the Services, and they may set a cookie to make sure the feature functions properly. Your interactions with these features are subject to the privacy practices and policies of the companies that provide them.

(o) Geolocation. When you access our Services online, we may collect information about your location and your computer, including a unique identifier (for mobile devices), your operating system, and the type of Internet browser that you use. We may use this information for research purposes or to facilitate providing you with Services. Most mobile devices provide users with the ability to disable location services.

4.BUSINESS TRANSFERS.

If we were to transfer all or substantially all of our assets to another business, one of the assets we would likely include in the transfer is our database of Personal Data.

5. DISCLOSURES FOR LEGAL REASONS.

We will disclose Personal Data when we are required to do so by law, regulation or securities exchange requirements, for example, in response to a court order or subpoena. We also may disclose such information in response to a law enforcement agency’s request or when we believe such disclosure is appropriate to protect our legal rights or to safeguard anyone’s property or safety.

6.LINKS TO OTHER WEBSITES.

The Services may include links to other websites whose privacy practices differ from ours. If you submit Personal Data to any of those sites, your information will be governed by their privacy policies.

7.YOUR PRIVACY RIGHTS AND CHOICES.

If you would like us to stop sending you email or other communications or not share your Personal Data with our promotion partners, or if would like to access your registration information to review, correct or delete it, you may send a request to our data protection officer using the contact information at the end of this Privacy Policy. You may also use the unsubscribe links that we include with e-newsletters to unsubscribe from receiving them anymore. We will fulfill any opt-out requests within ten (10) business days. We take reasonable steps to ensure that the information we collect is reliable for its intended use, accurate, complete and current.

Residents of the European Union have certain rights, as provided by applicable law, including the rights to:

(i)request confirmation of whether we store, use or share any of your Personal Data;

(ii)obtain access to or a copy of your Personal Data;

(iii)receive an electronic copy of Personal Data that you have provided to us, or ask us to send that information to another company (the “right of data portability”);

(iv)restrict our uses of your Personal Data or object to those uses;

(v)seek correction of inaccurate, untrue or incomplete Personal Data; and

(vi)request erasure of Personal Data held about you by us, subject to certain exceptions prescribed by law.

If we are relying on consent to process your Personal Data, you have the right to withdraw that consent at any time. However, withdrawing consent will not affect the lawfulness of any processing of Personal Data carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain Services to you. We will advise you if this is the case at the time you withdraw your consent.

If you would like to exercise any of the foregoing rights, please contact our data protection officer, as set out below.

In addition, if you are a resident of the European Union, you have the right to complain to a Data Protection Authority if you believe that your Personal Data has been collected or used in violation of relevant privacy requirements.

You will not have to pay a fee to exercise any of these rights.

8.RETAINING AND DELETING PERSONAL DATA

We retain Personal Data that we collect no longer than is reasonably necessary to fulfill the purposes for which we collect it and to comply with our legal obligations

9.INTERNATIONAL TRANSFERS

We are headquartered in the United States. If we collect your Personal Data, such collection will likely take place in the country where you reside and, if that is outside the United States, will be subsequently transferred or stored in the United States. In accordance with applicable law, we implement measures to ensure that any transferred Personal Data remains protected and secure. You can obtain further information about these measures by contacting our data protection officer as set out below.

10.AUTOMATED PROCESSING

We do not use your Personal Data to make automated decisions about you without any human input. In the event that we decide to do so, we will endeavor to implement suitable safeguards, including, for example, an opportunity for you to request human intervention, express your point of view, contest any decisions made, and request that we restrict the use of your Personal Data for the purposes of these automated decisions.

11.SPECIAL CATEGORIES OF PERSONAL DATA.

We do not, unless you explicitly consent, process any of your Personal Data in the following special categories: (i) Personal Data revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; (ii) genetic data; (iii) biometric data for the purpose of uniquely identifying you; or (iv) data concerning your health, sex life or sexual orientation.

12.DO NOT TRACK.

We do not note if you set your web browser to send a “do not track” or similar request when you visit our Sites, and doing so will not affect the performance of the Services.

13.SECURITY.

We use reasonable efforts to maintain the security of all Personal Data, including technological safeguards, but cannot guarantee that an unauthorized breach or disclosure of such information could never occur.

14.CHILDREN.

The Services are intended for use by adults. The Services do not target children under the age of 18, nor do we knowingly collect any Personal Data by means of the Services from children under the age of 18.

15.ACCOUNTABILITY.

If you have any questions, comments, issues or concerns pertaining to this Privacy Policy, including any requests to exercise your legal rights, please contact our data protection officer by email at customerservice@cfemedia.com or by postal mail or courier at: CFE Media LLC, Attention: Data Protection Officer, 3010 Highland Pkwy., Ste. 325, Downers Grove, IL 60515, USA. We will work with you to obtain a prompt resolution of any issues you may have.