II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)

The notice involves a public contract

II.1.4)Information on framework agreement

II.1.5)Short description of the contract or purchase(s)

QUB Information Services Personnel will be the first line support to their Internal Customers for maintenance/support, this Contract is to support QUB Information Services Personnel to continue fulfilling this service to a high quality and within a timely manner.
The Contractor will provide a range of Services and maintenance support that will include but is not limited to the following:-
— Hardware repair for a defined list of HP hardware devices managed by Information Services.
— On request and with reasonable endeavours basis, there may be the occasional inclusion of non-HP hardware devices.
— Maintenance and support of our core SAN based on the current Cisco hardware.
— Full account/Service management, covering as a minimum, scheduled review meetings, status reviews of performance and proposed proactive maintenance plans etc.
— SLA will be based on a variety of measures eg SBD, NBD, 4 hour response-4 hour fix etc.
— Several Equipment items will be covered by 24 hour proactive support and include assistance in planning and implementing firmware/software upgrades.
— Scheduling firmware updates etc. as required.

II.1.6)Common procurement vocabulary (CPV)

50312100, 50323100, 50323200, 50312110, 50323000

II.1.7)Information about Government Procurement Agreement (GPA)

The contract is covered by the Government Procurement Agreement (GPA): yes

II.1.8)Lots

This contract is divided into lots: no

II.1.9)Information about variants

Variants will be accepted: no

II.2)Quantity or scope of the contract

II.2.1)Total quantity or scope:

Contract Period will be for 36 months with the option to extend for a further 24 months.
Estimated value excluding VAT:
Range: between 400 000 and 700 000 GBP

II.2.2)Information about options

Options: yes
Description of these options: Contract Period will be for 36 months with the option to extend for a further 24 months.

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

III.1.4)Other particular conditions

The performance of the contract is subject to particular conditions: yes
Description of particular conditions: As outlined in the Procurement documentation.

III.2)Conditions for participation

III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers

Information and formalities necessary for evaluating if the requirements are met: As outlined in the Procurement documentation.

III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: As outlined in the Procurement documentation.

III.2.3)Technical capacity

Information and formalities necessary for evaluating if the requirements are met:
As outlined in the Procurement documentation — Economic Operators are required to provide details of three (3) relevant projects to demonstrate their experience.
Minimum level(s) of standards possibly required:
As outlined in the Procurement documentation, Economic Operators are required to pass the following minimum standards;
— Organisation Information.
— Legal and Professional Eligibility.
— Economic and Financial Capacity.
— Health and Safety.

III.2.4)Information about reserved contracts

III.3)Conditions specific to services contracts

III.3.1)Information about a particular profession

III.3.2)Staff responsible for the execution of the service

Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure

IV.1.1)Type of procedure

Open

IV.1.2)Limitations on the number of operators who will be invited to tender or to participate

IV.1.3)Reduction of the number of operators during the negotiation or dialogue

IV.2)Award criteria

IV.2.1)Award criteria

IV.2.2)Information about electronic auction

An electronic auction will be used: no

IV.3)Administrative information

IV.3.1)File reference number attributed by the contracting authority:

QUB/1545/16

IV.3.2)Previous publication(s) concerning the same contract

no

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document

Time limit for receipt of requests for documents or for accessing documents: 21.10.2016
Payable documents: no

IV.3.4)Time limit for receipt of tenders or requests to participate

28.10.2016 – 16:00

IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates

IV.3.6)Language(s) in which tenders or requests to participate may be drawn up

English.

IV.3.7)Minimum time frame during which the tenderer must maintain the tender

in days: 120 (from the date stated for receipt of tender)

IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence

This is a recurrent procurement: no

VI.2)Information about European Union funds

The contract is related to a project and/or programme financed by European Union funds: no

VI.3)Additional information

VI.4)Procedures for appeal

VI.4.1)Body responsible for appeal procedures

VI.4.2)Lodging of appeals

Precise information on deadline(s) for lodging appeals: This authority will incorporate a standstill period at the point information on the award of the Contract is communicated to Tenderers. That notification will provide full information on the award decision. The Standstill period, will be a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the Contract is entered into.
The Public Contracts Regulations 2015 (SI 2015/102) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).

VI.4.3)Service from which information about the lodging of appeals may be obtained