Entertainment was a good distraction. Would have been nice to have different choices in each direction. Also easy to understand announcements in the terminal as opposed to in Newark.

Tickets were a bit pricey. The offer to upgrade was tempting but the smallest amount that could be offered was more than I was willing to pay. Your offer should say "make us an offer over $200.

DUB

EWR

OK 5.0

Entertainment was OK. Ground and air crew were understanding and professional.

Plane was more than one hour and a half late boarding. During that wait, did not provide any information on expected length of delay. After landing, baggage kept rolling off plane for more than one hour, and my bag didn't arrive. At least three other passengers were in same situation - waited more than one hour for bag, and it didn't arrive after all.

DUB

EWR

Excellent 9.6

We were only 7 across in Economy so that was comfortable. We also got feed. no surcharges! I slept so didn't check out the entertainment.

DUB

EWR

Excellent 10.0

Truly lovely employees at every step of the trip
Tasty food!

DUB

EWR

OK 5.0

The entertainment system was great.

The staff was rude, only came through with drinks once on a 7-hour flight! And they were rude about everything.

SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers.

CPH

ORD

Excellent 10.0

Excellent service and food.

TOS

OSL

Excellent 8.3

The food.

The seat are so narrow

ORD

CPH

Excellent 9.0

It was exceptionally on time. Very informative captain without being chatty. Crew was efficient but not very friendly. Food was tasty and sufficient.

IAD

CPH

Mediocre 3.6

Plane was fine and it arrived on time.

Main meal was awful.
Crew was hard to find.
Also water or juice was not served on flight
after the meal (for hydration).

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

DEL

FRA

Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

TLV

FRA

Good 6.3

Great pilots and crew.

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

MUC

BOS

Excellent 9.6

Large screens for movies are excellent. Very easy to use.

Other international carriers have better food, but it wasn't bad. Other carriers have business class cabin designs (Cathay Pacific for instance) which allow the window seat passenger to get out without disturbing the aisle passenger.

FRA

SEA

Good 7.6

Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded.

Crew is always fantastic and helpful, even when dealing with grumpy entitled passengers who didn’t bother to read the airline details and are shocked when they discover nothing is free.

KEF really needs to enlarge their airport if they’re going to market tourism

SXF

KEF

Mediocre 3.0

Crew was always friendly

They don't offer complimentary water on a 7 hour international flight. This should be illegal. The man who checked me in at Berlin airport was offensive and uncooperative. Baggage fees are so exorbitant that they essentially cancel out the fare savings, and then you still have to pay for everything. Every leg of every flight was delayed due to poor scheduling from the airline. Both times transferring through Iceland I had to sprint with my roller bag through the airport to make my connection to my next WOW flight. I fly 20-30 times a year and my travel day back to Chicago from Berlin was literally the worst flight experience I've ever had. I will never, EVER fly WOW again.

KEF

EWR

Mediocre 2.6

Kudos to the pilot, the flight was great! I can’t comment on food and entertainment due to my family and I having our own .

having to rush through customs in order to catch our connecting flight... wasn’t able to shop duty free... plane very uncomfortable... flight delayed

KEF

SXF

OK 4.6

Disorganized and horribly untransparent. The flight left the airport more than an hour after we were supposed to, but we were given no updates. Instead, we stood in a hot tunnel for an hour, then in a hot shuttle, and then sat on the plane.

My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight.

YUL

MIA

OK 4.6

Nice flight, staff

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured.
Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

YYZ

PIT

OK 4.4

Nothing

This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada.

PEK

YVR

Good 7.6

Flight was delayed 1.7 hours.

GCM

YYZ

OK 4.8

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part:
1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in.
2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly

LGA

IAH

Good 6.3

I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity.

IAD

GVA

Excellent 10.0

Best flight I have ever experienced!

Nothing

DEN

LAX

OK 5.0

Great crew and process

For the fare, the leg room is not enough for average 6'0 person to be comfortable for longer than an hour.

IAH

SAN

Mediocre 2.6

The staff were fine, nothing really great, but nothing bad either.

So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United.

Entertainment was a good distraction. Would have been nice to have different choices in each direction. Also easy to understand announcements in the terminal as opposed to in Newark.

Tickets were a bit pricey. The offer to upgrade was tempting but the smallest amount that could be offered was more than I was willing to pay. Your offer should say "make us an offer over $200.

DUB

EWR

Good 7.6

in flight entertainment was diverse and kept me occupied. the food was quite good, and free since it was a transatlantic flight. smooth flight and pleasant crew

Boarding is very haphazard and disorganized. Somewhat the airlines responsibility since they could keep it more controlled by enforcing what tows they will allow to pass. I couldn't do an online checkin with any of my Aer Lingus flights. As a result, my partner and I had seats far from each other and at the back of the plane.

DUB

EWR

OK 5.0

Entertainment was OK. Ground and air crew were understanding and professional.

Plane was more than one hour and a half late boarding. During that wait, did not provide any information on expected length of delay. After landing, baggage kept rolling off plane for more than one hour, and my bag didn't arrive. At least three other passengers were in same situation - waited more than one hour for bag, and it didn't arrive after all.

DUB

EWR

Mediocre 2.0

Plane was late tv didn't work

DUB

EWR

Mediocre 2.0

There were plenty of things I liked about the flight itself like the food and the attendants.

in flight entertainment was diverse and kept me occupied. the food was quite good, and free since it was a transatlantic flight. smooth flight and pleasant crew

Boarding is very haphazard and disorganized. Somewhat the airlines responsibility since they could keep it more controlled by enforcing what tows they will allow to pass. I couldn't do an online checkin with any of my Aer Lingus flights. As a result, my partner and I had seats far from each other and at the back of the plane.

DUB

EWR

Excellent 9.6

We were only 7 across in Economy so that was comfortable. We also got feed. no surcharges! I slept so didn't check out the entertainment.

DUB

EWR

Mediocre 2.0

Plane was late tv didn't work

DUB

EWR

OK 5.0

The entertainment system was great.

The staff was rude, only came through with drinks once on a 7-hour flight! And they were rude about everything.

DUB

EWR

Excellent 10.0

Excellent service from counter in both Newark and Dublin.
Cabin crew was very attentive and complimentary food and beverage was just great!

The staff was rude, only came through with drinks once on a 7-hour flight! And they were rude about everything.

DUB

EWR

OK 5.0

Entertainment was OK. Ground and air crew were understanding and professional.

Plane was more than one hour and a half late boarding. During that wait, did not provide any information on expected length of delay. After landing, baggage kept rolling off plane for more than one hour, and my bag didn't arrive. At least three other passengers were in same situation - waited more than one hour for bag, and it didn't arrive after all.

DUB

EWR

Mediocre 2.0

There were plenty of things I liked about the flight itself like the food and the attendants.

THEY LOST MY BAG!!!

DUB

EWR

Good 7.6

in flight entertainment was diverse and kept me occupied. the food was quite good, and free since it was a transatlantic flight. smooth flight and pleasant crew

Boarding is very haphazard and disorganized. Somewhat the airlines responsibility since they could keep it more controlled by enforcing what tows they will allow to pass. I couldn't do an online checkin with any of my Aer Lingus flights. As a result, my partner and I had seats far from each other and at the back of the plane.

The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes.
But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight.

TOS

OSL

Excellent 8.3

The food.

The seat are so narrow

KRK

CPH

Good 6.6

Mid day flight , no food or snack , how cheep will the airlines go?

ARN

ORD

Good 6.3

The water bottles, pillow, and earbuds were on the seats.

The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying.

While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff.

My issues are two part:
1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in.
2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options.

BNA

YYZ

Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

They don't offer complimentary water on a 7 hour international flight. This should be illegal. The man who checked me in at Berlin airport was offensive and uncooperative. Baggage fees are so exorbitant that they essentially cancel out the fare savings, and then you still have to pay for everything. Every leg of every flight was delayed due to poor scheduling from the airline. Both times transferring through Iceland I had to sprint with my roller bag through the airport to make my connection to my next WOW flight. I fly 20-30 times a year and my travel day back to Chicago from Berlin was literally the worst flight experience I've ever had. I will never, EVER fly WOW again.

KEF

SXF

OK 4.6

Disorganized and horribly untransparent. The flight left the airport more than an hour after we were supposed to, but we were given no updates. Instead, we stood in a hot tunnel for an hour, then in a hot shuttle, and then sat on the plane.

BWI

KEF

Mediocre 2.0

Wow airlines is the worst Airline

KEF

EWR

Mediocre 2.6

Kudos to the pilot, the flight was great! I can’t comment on food and entertainment due to my family and I having our own .

having to rush through customs in order to catch our connecting flight... wasn’t able to shop duty free... plane very uncomfortable... flight delayed

Entertainment was OK. Ground and air crew were understanding and professional.

Plane was more than one hour and a half late boarding. During that wait, did not provide any information on expected length of delay. After landing, baggage kept rolling off plane for more than one hour, and my bag didn't arrive. At least three other passengers were in same situation - waited more than one hour for bag, and it didn't arrive after all.

DUB

EWR

OK 5.0

The entertainment system was great.

The staff was rude, only came through with drinks once on a 7-hour flight! And they were rude about everything.

DUB

EWR

Excellent 10.0

Truly lovely employees at every step of the trip
Tasty food!

DUB

EWR

Good 6.0

Baggage claim assistant Peter in Dublin was very helpful

I asked the person checking and tagging the bags in Budapest to make sure they came off in Dublin for 24 ht overnight layover - I told him twice and he nodded agreement and then tagged them WRONG!!!!

DUB

EWR

Excellent 9.6

We were only 7 across in Economy so that was comfortable. We also got feed. no surcharges! I slept so didn't check out the entertainment.

Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none).

SNN

EWR

Excellent 8.0

Both flights were late !!!!

SNN

EWR

Good 6.3

Flight staff were friendly and accomodating going to destination

Computer system down at check in on return flight but staff at shannon did great job on checking in manually earphones outlet in seat did not work making return flight very long with no entertainment staff were ok

SNN

EWR

Mediocre 2.0

Nothing

My flight to Pittsburgh was cancelled and NO attempt to rebook was made by united. No compensation. I had to fly to Cleveland and rent a car for $150 and drive to Pittsburgh. United refused to pay for my rental car. Terrible experience.

Entertainment was OK. Ground and air crew were understanding and professional.

Plane was more than one hour and a half late boarding. During that wait, did not provide any information on expected length of delay. After landing, baggage kept rolling off plane for more than one hour, and my bag didn't arrive. At least three other passengers were in same situation - waited more than one hour for bag, and it didn't arrive after all.

DUB

EWR

Mediocre 2.0

There were plenty of things I liked about the flight itself like the food and the attendants.

THEY LOST MY BAG!!!

DUB

EWR

Mediocre 3.0

There were absolutely no vegetarian meals. All flights should at least have a few extra just in case someone needs some. After I refused the meal, I didn't even get water or anything. I was given a nauseating wrap with tea towards the end of the flight. I'm not even sure how that was expected to be edible. Unbelievable, I will not be flying Aer Lingus again.

Great crew, extensive options for entertainment, comfortable even in economy

Weather delay -- but Lufthansa made all the connection corrections prior to landing!

DEL

FRA

Mediocre 3.0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

BOM

FRA

Good 7.6

Boarding was fast. Crew was good. Comfort level was good.

The requested meal was not delivered. However, the crew bring it from the extra they had with other classes.

SEA

FRA

Excellent 8.3

Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.

Hi,
To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.

FRA

BEY

OK 5.3

Your crew is amazing.

Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa.

There was no food, drinks, or any entertainment. One out of two planes the power outlet didn't work

KEF

ORD

Mediocre 3.0

Crew was always friendly

They don't offer complimentary water on a 7 hour international flight. This should be illegal. The man who checked me in at Berlin airport was offensive and uncooperative. Baggage fees are so exorbitant that they essentially cancel out the fare savings, and then you still have to pay for everything. Every leg of every flight was delayed due to poor scheduling from the airline. Both times transferring through Iceland I had to sprint with my roller bag through the airport to make my connection to my next WOW flight. I fly 20-30 times a year and my travel day back to Chicago from Berlin was literally the worst flight experience I've ever had. I will never, EVER fly WOW again.

KEF

BWI

Excellent 8.0

Crew is always fantastic and helpful, even when dealing with grumpy entitled passengers who didn’t bother to read the airline details and are shocked when they discover nothing is free.

KEF really needs to enlarge their airport if they’re going to market tourism

SXF

KEF

Mediocre 3.0

Crew was always friendly

They don't offer complimentary water on a 7 hour international flight. This should be illegal. The man who checked me in at Berlin airport was offensive and uncooperative. Baggage fees are so exorbitant that they essentially cancel out the fare savings, and then you still have to pay for everything. Every leg of every flight was delayed due to poor scheduling from the airline. Both times transferring through Iceland I had to sprint with my roller bag through the airport to make my connection to my next WOW flight. I fly 20-30 times a year and my travel day back to Chicago from Berlin was literally the worst flight experience I've ever had. I will never, EVER fly WOW again.

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