JOB DESCRIPTION

Under direct supervision of the MGH Psychiatry Academy Business Manager and Managing Director, the Program Coordinator is responsible for the administrative functions and management of the day-to-day customer engagement and support of the MGH Psychiatry Academy. Duties also include timely submission of accreditation submissions for social work, licensed mental health counselor and other professional continuing education units. The program coordinator will also be the lead coordinator of the Department of Psychiatrys Patient and Family Education Series, Clinical Skills Verification Program and all educational development for the Midwives College of Utah. The program coordinator will work closely with MGH Psychiatry Academy physician leaders, business manager, Managing Director, administrative coordinator and website coordinator, and throughout program design and implementation.

* Directly responsible in registering participant(s), reserving hotel accommodation, and creating a membership for participant for future preparation for the boards.

* Works directly with the faculty conducting interviews by scheduling time via outlook invitations.

* Creates a detailed schedule of the interviews to be conducted at our headquarters

* Is responsible in sending the agenda of nterviews to participant as well as the faculty conducting the interviews.

* Once interviews are complete, and if participant passes the oral, a formal letter is sent to the ABPN. Program coordinator is responsible in creating as well as sending the letter to ABPN.

MIDWIFE PROGRAM OF UTAH

* In charge of the accreditation process for all provider programs by preparing applications, collecting disclosures and conflict resolution forms, and preparing evaluation and attendance reportsProject lead for each educational activity

* Ensures all accreditation requirements are in place before program launch

* Organizes and maintain all required forms, documentation, and other materials for live and online patient and provider programs

* Attends project meetings and maintains a file of minutes for these meetings

* Schedules and attends calls with faculty located in Utah with the MGH Psychiatry Academy Managing Director

CUSTOMER SERVICE

* Responsible for ensuring each call and email is responded to by the end of a business day.

* Troubleshoots over the phone for tech-related inquiries

* If calls are transferred to website coordinator, program coordinator is responsible for answering any questions from the website coordinator.

* Processes payments from callers over the phone for registration

* Register all callers for any courses over the phone regardless if there is a fee included

* Prepares and sends invoices for payments when necessary via email

* Strives to make the customer service experience more seamless

High School diploma required with 1-3 years experience

Excellent interpersonal and communication skills. Excellent organizational and time management skills. Project management skills. Ability to teach and train others. Excellent computer skills. Good grammar and spelling. Excellent customer service and skills. Ability to deal effectively and courteously with a diverse group of people. Ability to work on multiple projects at once and to meet deadlines. Knowledge of medical terminology is helpful Ability to problem solve, under minimal supervision.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.