What is my checked/hold baggage allowance?

I’ve forgotten my password – what should I do?

You can retrieve your forgotten password here. To do so, you only need your username and last name. Your username is your membership number without the AY prefix and with no spaces between the numbers. You’ll receive the new password by email or as a text message. You can change the password you receive by signing in to your member profile, choosing ‘Update profile’ and writing your new password in the ‘Choose your password’ box.

Can I bring along my laptop as carry-on baggage?

In Economy Class you are allowed one piece of carry-on baggage plus a personal item such as a small handbag, a small laptop bag or a small backpack. In Business Class you are allowed two pieces of carry-on baggage. Please see our ‘Baggage’ page for more information on sizes.

You can use your computer on board as long as you are not connected to the internet. During takeoff and landing you must switch off your computer.

How do I cancel my booking?

Tickets can be cancelled by using the Manage booking service on the homepage.

Depending on the type of ticket you purchased, you may be eligible for a refund. Please check the conditions of the ticket type you’ve purchased from your booking confirmation. You can also find information about our ticket types here.

You can claim a ticket refund by filling in a refund form. If you purchased the flight ticket or the additional service from another airline or from a travel agent, please contact them for the refund.

How do I change the date and/or time of my booking?

If the ticket type you purchased allows you to change the date and/or time of your flight, you can do it through the Manage booking service on the homepage

How can I order special meals?

You can request a special meal through the Manage booking service. Please submit your order no later than 24 hours before departure.

Business Class passengers on our long-haul flights can pre-order meals through the Manage booking service. Orders can be placed 15 days before departure at the earliest and no later than 24 hours before departure.

Finnair also offers Economy Class customers on European flights the possibility to select and pre-order a meal to enjoy on board. Read more

How do I check in at finnair.com?

You can check in 36 hours prior to your departure for all Finnair and
Flybe AY2000 series flights departing from Finland, and most Finnair
and Flybe AY2000 series flights departing from abroad. For flights to
the USA, check-in opens 24 hours before departure.

If your flight is operated by Flybe, American Airlines, British
Airways or Iberia, and there’s a Finnair-operated flight included in
your reservation, you can start the online check-in 24 hours before
departure.

The service is not available for flights operated by other Finnair
partners or charter flights departing from cities outside of Finland.

Start check-in here with your last name and booking reference or e-ticket number.

How long before the flight departure should I be at the airport?

The purpose of the check-in deadlines is to guarantee that flights can depart on time.

Make sure that you allow enough time to complete the necessary security checks at the airport, and to get to your gate on time.

What is a mobile boarding pass?

Mobile boarding pass is an electronic document that enables customers to pass security and board the aircraft by using their mobile device. Mobile boarding pass can be opened from an SMS or e-mail link in mobile browser or in Passbook application (iPhone with iOS6 or higher). In Passbook it can also be opened from an e-mail attachment.

You can send yourself a mobile boarding pass in online or mobile check-in or receive it from the automatic check-in when airport authorities at the departure airport have permitted the use of it. Otherwise you are asked to print a boarding pass or to pick it up from the check-in desk.

Mobile boarding pass requires internet connection when the boarding pass is opened to the browser or saved as Passbook. If you are not able to open the link, please pick up a paper boarding pass from the check-in desk.

Can I book a seat in advance? Do I have to pay for it?

You can reserve your seat in advance while reserving your flight or afterwards via the Manage booking service by signing in with your family name and booking code. You can use the service for flights operated and marketed by Finnair (the flight number in the ticket starts with AY and the ticket number starts with 105).

If you prefer not to pay for the seats, you can choose them free of charge from those that are still available at the time of check-in. Online check-in opens 36 h before departure.

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