Cons:
No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

SIN

HKG

Excellent 9.6

Pros:
There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.

KBV

SIN

Good 6.3

Pros:
Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.

Pros:
No delays. Reached destination an hour early.
Food was very good.

Cons:
My main issue is with the payment confusion between vayama and philippine airlines (unknown outstanding balance came out after managing my booking) which caused major hassle because both parties couldn't help me even after several calls/emails.
Actually, another vayama-Philippine airlines passenger reached out to me after she experienced the same situation.
Baggage allowance very strict.
Would prefer more asian entertainment content.

MNL

JFK

Excellent 9.6

Pros:
The TV has a great interface with a vast selection of movies, TV, and music. It'd be nice if the hour-long music stations had the songs listed.

Cons:
They could have served drinks a couple more times

SIN

MNL

Good 7.0

Pros:
Everything was smooth - no issues or delays. Food was great
Would fly with them again for short distances.

Cons:
Apparently if you book with a third party booking Philippine Airlines does not provide you with meal or hotel voucher in Manila for long layover (22 hours). Had I booked directly through them they would have provided meals/hotel for the night. Instead we had to get two rooms for our family of 6. For this, I wouldn’t recommend them (if using third party booking).

MNL

GUM

Good 7.0

Pros:
One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline

Cons:
We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport.

Pros:
The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade.

Cons:
Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for.

HKG

KUL

Good 6.0

Pros:
Not much

Cons:
Left late with no explanation

KUL

RGN

Mediocre 2.0

Cons:
Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed.

Cons:
Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

CAN

DEL

Mediocre 2.0

Cons:
I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.

MNL

CAN

Mediocre 2.0

Pros:
Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.

Cons:
Focus on customer service. More training with staff since they are dealing with different nationalities.

CAN

SFO

Good 6.0

Pros:
fast boarding time Premium Economy

Cons:
entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.

Cons:
Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes.
Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food.

MEL

SYD

Good 6.6

Pros:
We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).

Cons:
Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.

ZQN

SYD

Excellent 10.0

Cons:
For some reason my bags were not checked all the way to the final destination, which caused problems later

Pros:
Superb Pilot we had a very nice flight.
All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

TYN

PVG

Excellent 8.3

Pros:
Didn’t provide convenience to parents with baby/toddler to checkin and boarding.

Cons:
Flight attendants are excellent, polite, warm, professional.

PVG

JFK

Excellent 9.3

Pros:
Flight attendants are excellent, polite, warm and professional.

PVG

LAX

Excellent 9.0

Pros:
Boarding was very easy. The flight was on time, and the crew was very attentive and friendly. The food was good. Plenty of entertainment to keep me busy on the 12 hours flight. I was very surprised considering how low the price of the ticket was.

PVG

TPE

Excellent 10.0

Pros:
Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.

Cons:
Minor gate change, not a big deal. Really not to much to complain about.

Pros:
I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well.

Cons:
The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!

BKK

TPE

Excellent 10.0

Pros:
seats were full configurable, tray table very logical and space all felt useable.

Cons:
the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room.
IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new.

Cons:
- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it.
- The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed.
- One of the toilets didn't have running water in the basin from the second hour of the flight onwards.
- The galley in the back was locked for most of the trip.
- The food wasn't cooked properly.
- Everyone was asked if they wanted a drink with my meal except for me.

SYD

HNL

Excellent 10.0

Pros:
Food was delicious and service excellent

Cons:
Slow customs in Honolulu

SYD

SFO

Excellent 8.6

Cons:
Ran out of fruit for breakfast

SYD

MEL

Good 6.3

Pros:
On time flight ,no problems.

Cons:
All was fine.

DFW

SYD

Mediocre 2.0

Pros:
NOTHING

Cons:
We DIDN"T GET TO FLY TO SYDNEY. We were re-routed to SAN FRAN, then to Melbourne! WE MISSED TWO DAYS of our trip!!

Cons:
Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

SYD

SIN

OK 5.0

Pros:
Crew on Singapore airlines were very helpful, friendly and accommodating.

Cons:
They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.

SIN

TPE

Good 7.6

Pros:
Overall it was a good flight.

Cons:
No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

KUA

SIN

Good 6.0

Pros:
Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional.

Cons:
Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable.
To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers.

Cons:
I know that you have nothing to do with the reservations, but vayama flew me to bali with no return ticket. I even emailed them to confirm my reservation when I was in bali, but when I went to fly home I had no reservation and had to purchase a flight home. This is outrageous and I'm pretty sure illeagal. Now I know you had nothing to do with the reservation my original search started with you for that reason I will not be using kayak, vayama, nor eva air ever again and will suggest everyone I can to do the same. This is outrageous that i had to buy a return ticket home until i get a refund i will not stop.

IAH

TPE

Excellent 8.3

Pros:
Friendly and helpful flight attendants

Cons:
The airlines limits carry-on luggages and reinforce it to the extend that it annoys many passengers. Make the rules very clear to the people before we arrive.
People abuse the wheelchair policies although they are physically fine.

TPE

SFO

Excellent 9.6

Pros:
Alll good and arrived early!

TPE

SGN

Excellent 8.0

Cons:
People abuse the wheelchair policies although they are physically fine.

Pros:
The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

Cons:
The food is rather meh, does not stand out

KUL

KTM

Mediocre 2.3

Pros:
Average flight

Cons:
Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!

KUL

BDO

OK 5.6

Pros:
Crews are nice.

Cons:
Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers!
Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to.
Malindo's service has become bad.

BDO

KUL

Excellent 10.0

Pros:
For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping).

Cons:
Nothing.

SGN

KUL

Excellent 8.3

Pros:
Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time.

Cons:
Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap.

SIN

HKG

Excellent 9.6

Pros:
There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.

Pros:
No delays. Reached destination an hour early.
Food was very good.

Cons:
My main issue is with the payment confusion between vayama and philippine airlines (unknown outstanding balance came out after managing my booking) which caused major hassle because both parties couldn't help me even after several calls/emails.
Actually, another vayama-Philippine airlines passenger reached out to me after she experienced the same situation.
Baggage allowance very strict.
Would prefer more asian entertainment content.

AKL

MNL

Good 7.3

Pros:
Stewards service.

Cons:
Food

MNL

GUM

Good 7.0

Pros:
One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline

Cons:
We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport.

BKK

MNL

Excellent 9.3

Pros:
Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints.
Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders.
Plane from BKK to Manila was NICE and comfy, all latest technology with beautiful fully adjustable chairs that lay flat.
Would fly with them again!

MNL

SFO

Excellent 9.0

Pros:
Business class from Bangkok to San Francisco was good overall, especially for $1400 one way. Food was not very good for business class, was more in line with JAL, EVA, Korean or ANA econo class but again, for the price, no complaints.
Great friendly service, quick boarding. Priority Pass didn't have a lounge in Manila but thankfully, Philippines Air had their own lounge with great food and drinks for 1st Class and Business class ticket holders.
Plane from Manila to SFO was older, screen way too far away, not even reachable without getting out of the seat. Business class seats don't quite lay flat but no complaints for the price.
Would fly with them again!

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