IPM Web Access for StruxureWare

LL#18014 created on Jun 23rd, 2015, last modified on Jun 23rd, 2015

NOTICE

COMPLEX PROCEDURE REQUIRED.
The resolution of this article has many complex steps that may result in unforeseen results if not performed correctly.
If you are at all unfamiliar with the requirements, please contact Product Support Services for assistance.

Issue

Logging on to IPM from the web and the default password is not recognized. An error comes up saying Invalid user.

Product Line

TAC I/NET, SmartStruxure Solution

Environment

StruxureWare Building Operation, I/Net

Cause

The default password can be used on the I/Net side but it is not being recognized when logging in from the StruxureWare IPM.

Resolution

To resolve this issue, the following step needs to be followed:

From the original installation folder, find and unzip the Sboscripts.zip from ‘ \InetWeb\UpdateScript' folder.

Follow the SQL patch delivery process of I/Net.

Run 'Sboscripts.exe' on a DOS prompt. Enter the SQL Server Instance name and login credentials for the script to run

If the SQL Serve Instance name is not known, open up DBCreate and it would be displayed on the editor, more than likely it would be 'SQLEXPRESS" or blank per the INetDB Configuration.

Once the script is complete, launch StruxureWare and enter the default passwords again and it should allow you to successfully log into the program.