We currently have a 5975T that bypassed temperature thresholds, long story short, the instrument is now out of use because the inlet, isothermal oven, LTM oven and the transfer line all rose to temperature in excess of 600 degrees Celsius (melting parts of the inlet and charring the oven badly). After receiving the instrument back and powering up with a different laptop (unaltered software with the same methods) it reached the set points fine without bypassing them. My question is are there files that are accessible through windows explorer that could have been altered for the instrument to by pass its temperature thresholds or is there some other reason for this to have occurred?

This is something that would best be handled through a support ticket so we can track the issue appropriately in our system and ensure it gets the proper attention and visibility. Please contact our support to get a case created for further assistance.