Re: Is there anybody else having trouble when export data to pdf in PPM?

What release are you using? In the documentation of release 8 there is a chapter describing how to install special fonts for the PDF export functions.We did not need to do that though; until now no user has complained and the users are using all kinds of language (incl. e.g. Greek).

Re: Is there anybody else having trouble when export data to pdf in PPM?

Must be a different issue then. I'll attach the section from the admin manual release 8 regarding unicode in pdfs.Maybe have a look if such a section was in the admin manual release 7.5 I don't think so) or maybe in the documentation of the language pack you have installed.

Re: Is there anybody else having trouble when export data to pdf in PPM?

Hi Sevilay,

There exists a partial solution. If you install Arial Unicode font to the server PPM runs and restart the ppm instance you get to export project details, dashboards with Turkish characters Ä±,Å ,Ä . However, the workplans use a different methodology while exporting pdf so this does not work, at the moment I have opened a case in support and will post its result when it resolves.

Due to the fact that PPM uses a different method while exporting the workplans do the following steps in sequence:

- Close your PPM instance.- Copy ARIALUNI.TTF font to a directory which PPM has access. In my case it wasC:\jdk1.6.0_16\jre\lib\fonts- Then open the file in %PPM_HOME/server/%SERVER_NAME/deploy/itg.war/WEB-INF/conf/FontOptions_en.properties.- Change its content topdf.font.embedFont=falsepdf.font.encoding=Cp1254pdf.font.name=C:/j2sdk1.6.0_16/jre/lib/fonts/ARIALUNI.TTF In here use â /â for it is Linux based. â \â is not acceptable.- Then delete all the files under the tmp and work folders in %PPM_HOME/server/%SERVER_NAME directory to clear the cache.- Start your PPM instance and test that it works :)