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Aug

Turns out AT&T’s basic customer service people are better than the CEO. Why? At least they’re friendly.

The CEO won’t help you, and he’ll threaten you with legal action.

That’s right. The story is all over the internet. (How did I miss it?) It happened about the time I first started having trouble with my phone dropping calls (almost 3 months ago!).

So: Juan, Adrianna, Jeremy, and all of the rest of my AT&T friends, I apologize for being upset because you couldn’t fix my problem. At least you were nice. That’s more than we can say about your CEO, Randall Stephenson.