Draft customer service standards for collection network

The CDS requires a network of collection points to refund ten cents for containers returned by the public. A vital part of designing the CDS and its collection network is balancing the convenience and cost of the collection network.

The Department of Water and Environmental Regulation (DWER) has prepared a draft document setting out potential customer service standards for the collection network, and modelling the resultant network.

DWER examined approaches to establishing customer service standards for the collection network undertaken in other jurisdictions where CDS have been, or are proposed to be, introduced. An approach consistent with other jurisdictions is proposed, with additional consideration also given to the size, remoteness and population density of Western Australia.

The draft document also models the proposed standards to identify a potential collection network that would address the minimum requirements set out in the standards.

The draft CDS customer service standards have been released during the Request for Proposal (RfP) for the Scheme Coordinator to inform Respondents in the development of their offers.

Following the close of the consultation period, DWER will analyse submissions and make recommendations to the Minister for Environment. The final CDS customer service standards are intended to articulate the State Government’s expectations regarding minimum requirements for access and coverage, which will form part of the development of the state-wide collection network as part of Stage 2 of the RfP process.

How to make a submission

A written submission can be lodged by email (preferred) to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Consultation Duration

25 October 2018 to 6 December 2018

All submissions must be received by 5pm (WST) 6 December 2018.

About making a submission

By making a submission, you are consenting to the submission being treated as a public document and being published on the Department’s website. Your name will be included but your contact address will be withheld for privacy.

If you do not consent to your submission being treated as a public document, you should mark it as confidential, specifically identify those parts which you feel need to be kept private, and include an explanation. The Department may request that a non-confidential summary of the material is also given. It is important to note that even if your submission is treated as confidential by the Department, it may still be disclosed under the Freedom of Information Act 1992 or any other applicable written law.

The Department reserves the right before publishing a submission to delete any content that could be regarded as racially vilifying, derogatory or defamatory to an individual or an organisation.

Please take careful note of the deadline for comment, as no late submissions will be accepted.

The Department of Water and Environmental Regulation was established by the Government of Western Australia on 1 July 2017. It is a result of the amalgamation of the Department of Environment Regulation, Department of Water and the Office of the Environmental Protection Authority. This website/publication may contain references to previous government departments and programs. Please email the Department of Water and Environmental Regulation to clarify any specific information.