I'm trying to access my Microsoft account but I am in some…

I'm trying to access...

I'm trying to access my Microsoft account but I am in some sort of crazy loop. I get screens asking about email accounts that I no longer have, can't access to delete because they're supposedly "non-existent" and round and round I go. Get a code for Microsoft and it's four-digit...enter it and get a "nope, you need a fIve-digit code" message.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my pc, through Outlook, OR synched with my Apple 6s iPhone.

Technician's Assistant: What troubleshooting have you tried?

None. I just "asked Cortana" and found you.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not really. I just want to (1) be able to access, easily, a Microsoft account, primarily to download free desktop wallpaper themes or the occasional free app. Seems to me that my best option at this point would be to be able to delete any "reference" to any EXISTING Microsoft in my email accounts and (2) learn how to delete email accounts that don't exist any longer that my existing Microsoft account seems to think I have!

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.https://www.teamviewer.com/en/Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program. ThanksKris

You’ve lost me. How do I get to the correct url on my pc, not my phone. I clicked and got a site...clicked on “I agree” to terms and was then sent to something I don’t understand... a page with an icon I’m not familiar with and, underneath, “more”

On my phone, I clicked on I Agree and then went to a screen with the unfamiliar icon...from what you’re saying, guessed it was about a file to download??? Although the word “download “ wasn’t mentioned...it then asked me if I wanted the file sent to another location and offered phone or iCloud and I chose iCloud, not knowing what I’m doing!

Okay..now I’m at the screen that asks me what question I want to ask. While I was waiting, I DID type I Agree on the Join Your Secure Remote Assistant Session screen and have Elsinore.ScreenCo...exec waiting for me to — I guess? — download. Three instances of that file sitting on the bottom of the I Agree screen.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Meet the Experts:

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

Computer Enthusiast

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I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.