The Open Captures Tray is empty in Snagit 10.

I have Snagit 10 reinstalled on my company's laptop after the machine has
been replaced however, none of the captures I make automatically appear in the
Open Captures Tray as ws the case with the old install. With the help of the IT
Dept Rep, we have attempted two fresh installs of the software, but the issue
remains – I click PrtScr button, the crosshairs appear and I am able to capture
the selected area, then the Snagit Editors opens but the Open Captures tray is
empty. I verified that the captures are saved in
C:\Users\[profilename]\AppData\Local\TechSmith\Snagit\DataStore and i can open
them if navigate directly to that folder. How do I make captures to
automatically appear in the Open Captures tray?