24x7 C.S.C.

International Support Center

The Edicom 24x7 help centre works as a permanent services infrastructure, including new features in the conventional User Help service and a technical team monitoring and analysing performance of the solutions rolled out 24 hours a day.

The 24x7 CSC is a guarantee for all users of our solutions, since in coordination with our R+D+i Department it assumes the tasks of permanent surveillance and monitoring of all the resources available to our clients through the EDICOM B2B Cloud Platform. This way, any incident that might occur in systems, communications or electronic document signature processes, etc., is instantly detected and can be resolved immediately without interfering in each customer’s day-to-day work.

In parallel, CSC 24x7 works with those clients needing a user help line up and running 24 hours a day.

In this case, the service includes a qualified technical team responsible for following up critical processes specific to your solution, maintaining permanent lines of communication with the customer to report relevant incidents at any time of day.

100% Service

Specialist consulting by sector and country

International support service in 7 languages

Customer service 24x7

Global outsourcing of management tasks and processes associated with their B2B e-commerce platform.