TripAdvisor Traveler Rating:

4.05Cleanliness

3.05Location

4.05Rooms

2.05Service

4.05SleepQuality

3.05Value

4.05

“Somewhat disappointed”

Nov 25, 2013Mathew H, Fresno

I have stayed at this location before and it was great. In fact the same person was at the front desk last time. Although she didn't remember me as I remembered her, as she was checking me in, she informed me of a policy that I as a consumer didn't think was appropriate. She informed me that an additional deposit of $100 was needed because my debit card was a prepaid debit card. I'm not sure if this was a new policy but it was definitely wasn't enforced during my last stay. I was urge you as a company to take stake in your return customers and if they have a long history staying at your hotels, the deposit policy should be waived. It is an inconvenience for me as a consumer and I think it's pretty discriminatory. I didn't feel like that comes across as anything but careless and untrustworthy with the customers feelings.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Somewhat disappointed,
Please let me thank you for finding the time to write a review. I sincerely apologize that your stay was anything less than satisfactory and truly would like to thank you for your opinion in this matter.
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