2-4 DAYS PRIORITY FLAT RATE SHIPPING

Priority shipping takes anywhere between 2-4 days after shipment of package.

This is only an estimated date, Shop Hearts does not guarantee time of arrival due to unforeseen circumstances.

Time starts ticking a day AFTER the order is fulfilled.

We fulfill all priority orders the day of if purchased prior to 10am PST.

Orders placed after 10 AM PST will generally head out the next day.

Please plan accordingly.

We do not ship weekends and holidays.

Orders purchased fri-sun will be processed on the following Monday. Please plan accordingly!

2 day expedited shipping (w/ signature)

CUT OFFS FOR 2-DAYS EXPEDITED PRIORITY SHIPPING IS 10 AM PST

ALL ORDERS PLACED PRIOR TO 10 AM PST WILL BE SHIPPED THE DAY OF.

US SALES TAX

Do you charge sales tax on any item?

shop hearts is required by law to collect sales tax on orders shipped to California. The appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Important Sales Tax Information

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.

provided smart label is only valid for store credit returns or exchanges, no refunds.

Holiday Returns: during the holiday season (Nov. 1st - Dec. 25th), we will accept your return after 30 days so long as it is received by January 10th.

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. On that note, we're so bummed things didn't work out for you, but here's the good news: merchandise may be returned within 30 days from the order date for a refund back to the original form of payment. You will have up to 60 days after items have been purchased to exchange for anything else on the website.

Here's the fine print: you cannot just return anything! All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact.) Any return received with makeup stains, deodorant stains, stains, pet hair, perfume/detergent scent or smoke will be refused, returned to you and are subject to a shipping charge.

Please note that returns will be made at your own cost. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. Shophearts.com is not responsible for any lost or damaged merchandise while in transit.

Shipping Charges: Shipping charges on expedited & international orders are not refundable.

Opened cosmetics, jewelry, belts, lingerie, sunglasses, and gift certificates cannot be returned or exchanged.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoes & shoe boxes are an important part of the product presentation and must be returned undamaged. Shoe boxes are not intended for shipment, must be returned in the original shipment box or other exterior protective parcel. If there is any damage to the shoe box, shipping labels, packing tape or any other markings on the outside of the shoe box, it will not be accepted. The item will then be returned to the customer and is subject to a return shipping fee.

Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip.

Tops and Dresses: Please be careful of makeup, perfume, or deodorant rubbing off on the garment

Items not received need to be reported within two business days of the scanned delivery.

EXCHANGES For the best service and selection, please order your replacement items online then contact us/leave us a note at checkout for a free smart label to return the original order for a full refund. Alternatively, you can also request for a smart label to receive a store credit to repurchase the item.

Example of note would be “this is an exchange for order __(previous order number)___”. We will email over a waived label BEFORE shipping out the replacement order.

REFUNDS All refunds will be credited to your original form of payment or a ShopHearts Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a Gift Card/Store Credit, the amount will go back to your original Gift Card. Please contact us if you have misplaced the card.

Shipping Charges: Unfortunately, we cannot refund shipping charges.

You will only receive an e-mail confirmation once your order has been received, inspected and processed at our warehouse.

Please keep the tracking details for your records.

INTERNATIONAL RETURNS International shophearts.com orders do not qualify for free returns or merchandise exchanges. Orders returned directly to shophearts.com will receive a refund for the merchandise but not duties, taxes or tariffs.

DEFECTIVES If you received defective merchandise, please contact us within two business days so we can correct the issue.

REFUSED/UNDELIVERABLE ORDER(S) If you refuse a confirmed order, you will be charged for the actual cost of the shipping to you.

Please refer to this size chart as a guide only. Please use as an estimate as styles and cuts vary between each individual item/brands and may not be consistent with the size guide measurements. If an item has a detailed size guide, please use that instead.

Measurements are measured in INCHES - FOR US BRANDS

XS

S

M

L

BUST

31-32

32-34

34-36

36-38

WAIST

22-23

23-25

25-27

27-29.5

HIPS

32-33

33-35

35-37

37-39.5

FOR AU/UK BRANDS

FOR SHOES

FOR COOLWAY/MUSSE&CLOUD (EUROPEAN SHOES)

Please contact us at hello@shophearts.com for additional info on specific item(s).