Scam: what to do and what NOT to do

-I'm not a Trend Micro representative, but I like to give you some suggestions-

1- Be aware if a 'technician' contact you because your PC is infected. This people tell you that you need help and try to connect remotly to your device using several kind of remote software:- TeamViewer- Supremo- web based remote desktop service

Doe not allow anyone to connect to your computer, unless this is a Trend Micro representative, that you contacted via assistance portal.

NEVER use a remote desktop software to allows anyone to connect, unless you are pretty sure that he/she is a real technical representative. In any case, a real techcnical representative will use a proprietary software to connect, does not ask you to install Teamviewer, Supremo or any other kind of this stuff...

2- Remember that Bank, Financial offices and any other kind of institute will NEVER ask you to fill, confirm, send and/or specify any kind of personal data via email. Never do that.Contact directly via phone your Bank to confirm the procedure, and do that personally at the desk, if applicable.

3- If your device shows you a message like, or similar to: 'your pc is infected! Contact us to repair it at 123-456-7890' use properly softwares to scan your PC. This is 100% a fraud attempt!

Be aware on your Trend Micro messages: if after a complete scan it shows no issues, then your device is reasonably clean.

4- Scam usually is an attempt to fraud you via a pop-up message (or a fake web page) that indicates your PC is infected. This page/pop-up reports a number to call to access 'assistance'. Never use this number.