Privacy Policy

Effective Date: 08/20/2015

This privacy policy applies to your use of the services made available
by Gravitational, Inc. (the “Services”), including the Gravitational
platform (the “Platform”) and the website at gravitational.com (the
“Site”), as of the effective date indicated above. It applies to
information we collect before, on and after the effective date. In
this document, “we” refers to Gravitational, Inc., and “you” refers to
you, the user or customer to whom this policy applies.

In order to offer our Services to you, we must collect certain
information about you. Because we respect your privacy, we have
documented our policies regarding this information here, and we will
not collect or use information about you except in the ways we
describe.

1. What information we collect

We collect two types of information about you: Personally Identifiable
Information and Non-personally Identifiable Information.

“Personally Identifiable Information” is information that lets us know
who you are, specifically. Information in this category includes the
information you use when submitting your information on our contact
form or registering to use the Platform, like your name, email
address, associated domain name and credit card information. Your
login credentials are also Personally Identifiable Information.
Finally, this category includes information tied to your identity that
you provide us through other means, such as emails to our support
service and comments on our blog.

“Non-personally Identifiable Information” is information that doesn’t
let us determine your identity. This generally comes from your use of
the Services after registering. For instance, our web server logs may
show us that someone with a certain IP address visited the Site using
a certain web browser, but we can’t use that information alone to say
whether the visitor was you or someone else. Non-personally
Identifiable Information also includes information that could
personally identify you in its original form, but that we have
modified to remove or hide (for instance, by aggregation) any
Personally Identifiable Information. This collection of information
occurs automatically when you use the Services.

We also use web cookies and reserve the right to use web beacons
(“Cookies”). These are small files associated with information that
your browser or our servers will save and return as part of the
Services for purposes such as saving your login session between
visits, remembering your display preferences and tracking your use of
the site. While Cookies do not contain Personally Identifiable
Information, we may associate the information they contain with
Personally Identifiable Information for these and similar purposes.
You may opt out of our use of cookies by configuring your browser to
reject them. However, this may cause some features of the Services to
work incorrectly.

2. How we use your information

We use the information we collect about you to provide the Services to
you. As part of that purpose, we may use your Personally Identifiable
Information and Non-personally Identifiable Information:

to create and maintain your Platform account, and to control access
to it;

to respond to any requests you may submit for support or sales
information, or similar communications;

to communicate with you (for example through newsletters,
announcements or special offers) about the Services;

for billing and collection purposes, if you have subscribed to one
of our paid plans; and

to help promote compliance with other any agreements between us.

We may use your Non-personally Identifiable Information to enhance the
Services, for instance through web analytics or troubleshooting. We
may also use aggregated or depersonalized information to promote our
Services, such as by citing usage statistics.

We may also use your information in the ways described above through a
third-party contractor rather than in-house. If we do, we’ll require
our contractors to protect your data on terms at least as strict as
those in this policy.

3. Third parties

Except for the limited circumstances described in this policy, we do
not provide your information to third parties.

We host the Site using third parties, including Amazon Web Services
(the “hosting providers”). For this reason, we will provide the
information we collect to Hosting Providers, and the Hosting Providers
will serve it from its data centers throughout the United States.

We may use a third party to process payments in the future, and
therefore provide them with the Personally Identifiable Information
required to charge your credit card.

We may use third-party services either embedded into our Site (such as
Tumblr®, Disqus®, Mixpanel™ and Google Analytics®) or outside of it
(such as GitHub® and Twitter®) to communicate with you or to enhance
the function of the Services. While we provide these third parties
with no more information than is necessary to enable their use, any
information that you provide these services independently is subject
to their respective privacy policies and practices. We may in the
future add additional third-party services or stop using some that we
currently use, and we may not update this policy to reflect these
changes.

Finally, we may be required by law or court order to provide
Personally Identifiable Information or Non-personally Identifiable
Information to government authorities or private parties. We fully
cooperate with law enforcement agencies in identifying those who use
the Services for illegal activities, and we may report to law
enforcement any activities that we believe in good faith are unlawful.

4. Your choices

You may opt out from any future communications from us (and/or our
partners) by emailing us at [email protected] We will honor
your opt-out within 30 days. If you would like us to cease all of the
described uses of your Personally Identifiable Information, you may
email us at [email protected] This will delete your
Personally Identifiable Information from our records, and we will make
no further use of it. We may, however, retain copies of your
Personally Identifiable Information in backups.

You may request a copy of any or all of your Personally Identifiable
Information in our possession, and we will honor your request within
30 days. (If we must incur expenses to comply with your request, we
may charge you a reasonable fee to cover these expenses if permitted
by law.) If you believe any of the Personally Identifiable Information
we have collected from you is inaccurate, you can email
[email protected] with a request to update this information.
We will honor your request within 30 days.

5. Security

We recognize how important your information is to you, so we maintain
safeguards to protect it. While we cannot guarantee that these
measures will prevent every hacking attempt, we will notify you if we
discover that the security of any of your Personally Identifiable
Information has been materially breached.

Remember, though, that some parts of the Services are public. If you
voluntarily provide Personally Identifiable Information in our blog or
another public area of the Site, unrelated parties online will be able
to view it and collect it. If you don’t want to make this information
publicly available, you shouldn’t post it.

6. Standards

We are committed to following applicable laws that protect your
privacy. In particular, we follow California’s privacy rules for
online service providers.

7. Modification

We may need to modify this policy to address new issues or changes to
our policies. Any changes we make will take effect as of the effective
date indicated above. If you object to the changes, email us at
[email protected] to delete your information from our records,
and we will do so. Your continued use of the Services after the new
effective date will constitute your acceptance of the changed policy.

8. Miscellaneous

The Services are only intended for adults, and use by children under
thirteen years old is forbidden. We will never intentionally collect
Personally Identifiable Information from children under thirteen years
old.

If we elect to transfer ownership or control of the Services, whether
in whole or in part, to a third party (for instance through a merger
or sale), that third party will take over this policy and abide by its
terms. We may notify you of any such transfer, but we won’t require
your consent to transfer this policy or your information to such a
third party.

9. Contact

If you have questions about this policy, or if you’re concerned that
we are using your information improperly, please contact us by mail or
email: