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Cookies: Personalized surfing

To ensure that our service is as userfriendly as possible we use so-called cookies and web beacons.

A “cookie” is a small text file which a webserver (for example the www.lh.com webserver) sends to your browser when you visit a website. So-called “session cookies” expire at the end of the browser session and can capture your activities during the browser session. In contrast to these, there are “permanent cookies” which are saved on your terminal and these are able to capture your settings or activities on multiple websites.

Web beacons are small graphic data (also known as ‘Pixel Tags’ or ‘Clear GIFs’), which can be included in our websites, apps, applications and newsletters and are usually used in combination with cookies to identify users and user behavior. The above mentioned statements about cookies apply accordingly for web beacons; web beacons will in particular not be used in case you objected to the use of the relevant cookie.

Cookies pose no risk to your computer, as they are simply text files and not executable programs.

The cookies on the Lufthansa website (LH.com) are used both to ensure convenient browsing and for market research and advertising purposes, as well as to collect statistics on use. We also use cookies for the purpose of web tracking, and they form the basis of your personalised content.

Besides so-called “session cookies” which are deleted when you end your browser session, we put in place permanent cookies. Cookies are stored until deleted by the user. No personal data is stored in the cookies used by us.

It depends on your browser’s settings as to whether the cookie file is stored or deleted. If the file is stored, our webserver can recognise your terminal. Next time you visit the site or when you switch between functions requiring you to enter a pass-word, the cookie can save you re-entering information. This is how cookies make it easier for you to use websites requiring user input. Additionally, cookies can help us offer you the most personalised, optimised surfing experience, as long as you give us permission to do so.

That is unless you explicitly reject cookies and deactivate them as set out below:

You can set your browser either to receive our cookies or use our website without cookie functionality. In the latter case however your text entries in our form fields cannot be saved for future searches, and you will have to input your data again when you next visit our website. In this case we will also unfortunately not be able to present personally tailored content to you.

Your browser may already be set to display a warning whenever it receives a cookie. As the identification cookie must be resent every time an individual page on our website is opened, this warning can be very disruptive. We therefore recommend that you set your browser to always accept cookies from www.lufthansa.com. You can change this setting for individual websites.

You can find more information on the use of cookies and on how to deactivate cookies at www.meine-cookies.org or www.youronlinechoices.com

Irrespective of saved cookies, for security reasons you must still log in each time you access areas of our site that require registration.

Lufthansa also includes the data contents of third parties at lh.com. These third party providers can set cookies, while you visit www.lh.com and in doing so can, for example, get the information that you called up on www.lh.com. Please visit the websites of third party providers, to get further information on their use of cookies. If you have decided fundamentally not to provide or to revoke your consent (deactivation of cookies) for the use of cookies, which are subject to approval; you will only be able to use those features on our website that are guaranteed not to use cookies.