This intimate, family and beachfront resort,located in Playacar Hotel Zone offers beautifully appointed rooms, all with double Jacuzzis, balcony and 24 hour room service. Excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at our state-of-the-art Spa facility; Selected tours, daily and nightly entertainment included. Honeymoon specials and golf package available. The Hotel offers excellent service and the best personal attention: -Luxurious accommodations -Fine dining (3 restaurants) -Top shelf drinks (domestic & imported) -24 hr. room service -Wireless Internet -Kiddie pool and Kids Club (ages 4-12) -Solarium -Spa facilities, Fitness Center, Beauty salon and Spa boutique -Tennis court nearby -Table games-Daily activities-Concierge, Bell staff service -Wedding servicesGift shop, Travel Agency, Car rental, Doctors on call 24 hrs. -Dry cleaning & laundry service-Cribs, rollaways & wheelchairs on request -Currency exchange, ATM machine -Golf packageEnjoy exchange privileges at selected Palace Resorts.(Some restrictions apply.)br /> Palace PassportBook a minimum three-night stay in any Palace resort in Cancun or Riviera Maya for travel now through December 23, 2013, and receive a Palace Passport (FREE Resort Credit) that includes:-25% discount on green fees (at regular price; per adult) at Moon Spa & Golf Club, (per adult)-US$15 toward a car rental through an on-site rental agency (per room/per stay; minimum 2 day rental)-25% discount towards select spa treatments (per day/per adult)-Unlimited select tours per person)Buy one get on free Swim with the Dolphins and ATV Tour. Certain restrictions apply. Honeymoon package:-Fruit basket-One bottle of sparkling wine-One romantic candlelightd inner -Two T-shirts-Use of services provided by the honeymoon desk.-Late check-out (until 6 PM) may be requested and is subject to availability.All students must be 18 years of age and older.- Students under 18 years of age must travel and room with a parent/legalguardian. (No exceptions)- 1 Chaperone (over 25 yrs old) for every 20 students.- Proof of age required. All students will be required to provide their validpassports upon check-in.- Alcohol will be served to students over 18 years of age and older only.- Legal drinking age in Mexico is 18. We might ask for an I.D. at any time. Underagedrinking and providing alcohol to minors is punished by law.- Introducing alcohol to the premises or taking it out from them is not allowed.- Tape recorders, radios and any sound devices may not be used in the rooms,building or at the pool area; you will only be allowed to use them withheadphones. Remember there are other guests in the property who will resentnoises and disturbances.- You will be financially and legally responsible for all damages and disruptionscaused in the property.- A credit card guarantee is required upon check in to charge in the event ofdamage.- The hotel can and will suspend any or all of its services to guests who, in thehotel's opinion, display or enact improper conduct offensive and/or unacceptableand/or dangerous to others and/or themselves.

Good location,food average,needs another restraint,staff great,bed was hard as rock.

Pros: Location

Cons: Bed was bad

This intimate, family and beachfront resort,located in Playacar Hotel Zone offers beautifully appointed rooms, all with double Jacuzzis, balcony and 24 hour room service. Excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island. Take the opportunity to experience a soothing escape at our state-of-the-art Spa facility; Selected tours, daily and nightly entertainment included. Honeymoon specials and golf package available. The Hotel offers excellent service and the best personal attention: -Luxurious accommodations -Fine dining (3 restaurants) -Top shelf drinks (domestic & imported) -24 hr. room service -Wireless Internet -Kiddie pool and Kids Club (ages 4-12) -Solarium -Spa facilities, Fitness Center, Beauty salon and Spa boutique -Tennis court nearby -Table games-Daily activities-Concierge, Bell staff service -Wedding servicesGift shop, Travel Agency, Car rental, Doctors on call 24 hrs. -Dry cleaning & laundry service-Cribs, rollaways & wheelchairs on request -Currency exchange, ATM machine -Golf packageEnjoy exchange privileges at selected Palace Resorts.(Some restrictions apply.)br /> Palace PassportBook a minimum three-night stay in any Palace resort in Cancun or Riviera Maya for travel now through December 23, 2013, and receive a Palace Passport (FREE Resort Credit) that includes:-25% discount on green fees (at regular price; per adult) at Moon Spa & Golf Club, (per adult)-US$15 toward a car rental through an on-site rental agency (per room/per stay; minimum 2 day rental)-25% discount towards select spa treatments (per day/per adult)-Unlimited select tours per person)Buy one get on free Swim with the Dolphins and ATV Tour. Certain restrictions apply. Honeymoon package:-Fruit basket-One bottle of sparkling wine-One romantic candlelightd inner -Two T-shirts-Use of services provided by the honeymoon desk.-Late check-out (until 6 PM) may be requested and is subject to availability.All students must be 18 years of age and older.- Students under 18 years of age must travel and room with a parent/legalguardian. (No exceptions)- 1 Chaperone (over 25 yrs old) for every 20 students.- Proof of age required. All students will be required to provide their validpassports upon check-in.- Alcohol will be served to students over 18 years of age and older only.- Legal drinking age in Mexico is 18. We might ask for an I.D. at any time. Underagedrinking and providing alcohol to minors is punished by law.- Introducing alcohol to the premises or taking it out from them is not allowed.- Tape recorders, radios and any sound devices may not be used in the rooms,building or at the pool area; you will only be allowed to use them withheadphones. Remember there are other guests in the property who will resentnoises and disturbances.- You will be financially and legally responsible for all damages and disruptionscaused in the property.- A credit card guarantee is required upon check in to charge in the event ofdamage.- The hotel can and will suspend any or all of its services to guests who, in thehotel's opinion, display or enact improper conduct offensive and/or unacceptableand/or dangerous to others and/or themselves.

Placing you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, Hotel Lunata offers an airport shuttle (available on request) for MXN 850 per person. Guests looking to stay active can check out the nearby scuba diving and snorkeling, and free perks include WiFi and hot/cold buffet breakfast daily between 8 AM and 10:30 AM. A rooftop terrace and a garden are other highlights, and rooms offer balconies and LCD TVs.

Cleanliness

10.0

Service

9.5

Location

8.6

Vibe

7.6

Room

7.6

Overall 8.8 Excellent

Based on 140 reviews

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Couples

Cleanliness

10.0

Service

9.5

Location

8.6

Vibe

7.6

Room

7.6

Service

9.6

Location

8.6

Amenities

8.0

Room

7.9

Vibe

7.9

Excellent8.2

Pros: Great location, nice and clean room - we enjoyed one night there.

Pros: Great location, nice and clean room - we enjoyed one night there.

Cons: Noisy, both from the street and other units within the hotel

Placing you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, Hotel Lunata offers an airport shuttle (available on request) for MXN 850 per person. Guests looking to stay active can check out the nearby scuba diving and snorkeling, and free perks include WiFi and hot/cold buffet breakfast daily between 8 AM and 10:30 AM. A rooftop terrace and a garden are other highlights, and rooms offer balconies and LCD TVs.

Illusion Boutique Hotel by Xperience Hotels - Adults Only puts you within a 15-minute drive of El Camaleon Golf Club and offers an airport shuttle (available on request) for MXN 2208 per person. Guests can indulge in deep-tissue massages and enjoy international cuisine at Nuestra Casa, which is open for breakfast and dinner. There's an outdoor pool and a rooftop terrace, and rooms at this boutique hotel offer flat-screen TVs and refrigerators.

Service

9.5

Location

9.2

Cleanliness

8.2

Breakfast

7.4

Room

5.4

Overall 8.6 Excellent

Based on 506 reviews

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Couples

Families

Solo

Service

9.5

Location

9.2

Cleanliness

8.2

Breakfast

7.4

Room

5.4

Location

9.4

Service

9.3

Cleanliness

8.2

Breakfast

7.2

Room

5.6

Service

9.6

Location

9.1

Room

5.5

Service

9.4

Room

5.3

Good7.1

Pros: Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.

Excellent10.0

Pros: The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

Excellent9.4

Pros: This was our second stay at Illusion Boutique Hotel. After a year away, it was nice to see familiar faces at the front desk as well as re-connect with the hotel Manager, Yesica. We found birthday and anniversary "surprises" in our room on more than one occasion and always had warm and friendly interaction with all staff members of the hotel.

Pros: Good breakfasts available from the hotel restaurant. Price was only $3.00US for anything on the menu.

Cons: The room needed routine maintenance. Light bulbs out and not replaced, missing shower door, shower head was broken and not replaced until 3rd day. The view from the roof deck is awful due to construction going on all around. The staff is given little authority to make simple decisions. For example, there was a mix up about our breakfast charge. Instead of being able to correct it immediately the staff had to call the manager at home to get his ok. I can't imagine what would happen if there were a real emergency!

10.0 Excellent

Pros: The location is half a block from the beach and half a block from 5th Avenue. Our room was quiet, clean and comfortable. The AC was great. The shower was hot and had good water pressure. The beds were comfortable, and the housekeeping was great. As soon as we arrived Fanny was at the front desk and we saw her every evening. Her friendliness was so genuine and we loved seeing her and we came and went about our day. She even gave us a wedding gift as she knew we were moving to a resort to get married after our checkout at Illusion. We had the breakfast included package, which was a simple continental spread with an amazing fresh fruit bowl each day. We paid a couple extra dollars to order some eggs off the menu, which was great value. Our server each morning was Alberto who was always so friendly and attentive. Carlos, the concierge, was great at booking us some excursions as well as making some recommendations for a few restaurants to check out off the main strip. Would stay here again when returning to Playa del Carmen.

Cons:

9.4 Excellent

Pros: This was our second stay at Illusion Boutique Hotel. After a year away, it was nice to see familiar faces at the front desk as well as re-connect with the hotel Manager, Yesica. We found birthday and anniversary "surprises" in our room on more than one occasion and always had warm and friendly interaction with all staff members of the hotel.

Cons:

7.4 Good

Pros: The outdoor space, the service and breakfast.

Cons: The outdated room and damp smell in it.

Illusion Boutique Hotel by Xperience Hotels - Adults Only puts you within a 15-minute drive of El Camaleon Golf Club and offers an airport shuttle (available on request) for MXN 2208 per person. Guests can indulge in deep-tissue massages and enjoy international cuisine at Nuestra Casa, which is open for breakfast and dinner. There's an outdoor pool and a rooftop terrace, and rooms at this boutique hotel offer flat-screen TVs and refrigerators.

Located in Centro, this aparthotel is within a 10-minute walk of Yucatek Divers, Playa del Carmen Maritime Terminal, and Central Square. Nuestra Senora del Carmen Catholic Church and Quinta Alegria are also within 10 minutes.

Cleanliness

10.0

Service

10.0

Location

9.3

Room

5.5

Comfort

5.5

Overall 8.7 Excellent

Based on 79 reviews

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Couples

Cleanliness

10.0

Service

10.0

Location

9.3

Room

5.5

Comfort

5.5

Service

10.0

Location

9.4

Room

5.6

Comfort

5.3

Excellent8.6

Pros: Location is awesome if you want to be close to the night life. The staff was amazing! Rooms are very clean. Can't beat the accommodations for the price.

Pros: Location is awesome if you want to be close to the night life. The staff was amazing! Rooms are very clean. Can't beat the accommodations for the price.

Cons: We didn't get the king bed we requested. Construction going on beside the hotel all hours of the day and night. I was prepared for the music and street noise but the construction noise was awful.

Located in Centro, this aparthotel is within a 10-minute walk of Yucatek Divers, Playa del Carmen Maritime Terminal, and Central Square. Nuestra Senora del Carmen Catholic Church and Quinta Alegria are also within 10 minutes.

Placing you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, Hotel Cielo offers an airport shuttle (available 24 hours) for MXN 850 per person. For a bite to eat, guests can check out Carboncitos, which serves breakfast, lunch, and dinner.

Placing you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park, Hotel Cielo offers an airport shuttle (available 24 hours) for MXN 850 per person. For a bite to eat, guests can check out Carboncitos, which serves breakfast, lunch, and dinner.

Barrio Latino Hotel offers an airport shuttle (available 24 hours) for USD 85 per room one way. Guests can indulge in massages, aromatherapy, or Ayurvedic treatments, and grab a bite to eat at Romeo Italian Restaurant, which serves Italian cuisine and is open for lunch and dinner. A terrace and a garden are other highlights, and all rooms offer furnished balconies and refrigerators.

Location

9.6

Value for money

9.4

Service

9.4

WiFi

8.8

Amenities

8.6

Overall 8.5 Excellent

Based on 455 reviews

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Couples

Solo

Families

Location

9.6

Value for money

9.4

Service

9.4

WiFi

8.8

Amenities

8.6

Location

9.8

Service

9.6

Value for money

9.4

Cleanliness

8.5

WiFi

8.3

Comfort

6.5

Room

5.6

Location

9.7

Good6.0

Pros: The location was great.

Mediocre3.1

Pros: Location and price

Excellent10.0

Pros: I like that every morning someone came in your room to clean it
So every day was like arriving to a clean room. (Superior King) free wifi, AC
I loved everything about my stay (1 week). The price was great. It's walking distance from the beach and 5th avenue. The staff is great. There is a little restaurant right across(casa tucán) the have the best guacamole. So happy the hotel is right in front. I would definitely book again!

Cons: No pool, no in room tv, low shower water pressure and very small rooms

3.1 Mediocre

Pros: Location and price

Cons: - 24 hour internet stopped working at 11 pm
- shower was awful..water dripped out...and that was after having it replaced 4 times
- no water in the morning to shower or flush toilet
- mosquitos and ants in the room and bed
- loud music all night long
- bed was like sleeping on cement block

10.0 Excellent

Pros: I like that every morning someone came in your room to clean it
So every day was like arriving to a clean room. (Superior King) free wifi, AC
I loved everything about my stay (1 week). The price was great. It's walking distance from the beach and 5th avenue. The staff is great. There is a little restaurant right across(casa tucán) the have the best guacamole. So happy the hotel is right in front. I would definitely book again!

Cons:

Barrio Latino Hotel offers an airport shuttle (available 24 hours) for USD 85 per room one way. Guests can indulge in massages, aromatherapy, or Ayurvedic treatments, and grab a bite to eat at Romeo Italian Restaurant, which serves Italian cuisine and is open for lunch and dinner. A terrace and a garden are other highlights, and all rooms offer furnished balconies and refrigerators.

Showcasing a year-round outdoor pool and views of the city, Hostel 3B Chic & Cheap is located in Playa del Carmen, just 12 miles from Cozumel. Guests can enjoy the on-site restaurant. A flat-screen TVwith cable channels, as well as a laptop are available. A terrace or balcony are featured in certain rooms. Bike rental and car rental are available at this hostel and the area is popular for biking. You can play darts at the hostel. Puerto Morelos is 20 miles from Hostel 3B Chic & Cheap, and Akumal is 22 miles from the property. The nearest airport is Cozumel Airport, 12 miles from Hostel 3B Chic & Cheap.

Hotel Vista Caribe puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Vista al Mar, which serves international cuisine and is open for breakfast, lunch, and dinner. A poolside bar and a bar/lounge are other highlights, and rooms offer conveniences like refrigerators and microwaves.

Location

9.7

Value for money

9.6

Pool

8.9

Service

7.6

Breakfast

6.6

Overall 8.3 Excellent

Based on 164 reviews

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Couples

Families

Location

9.7

Value for money

9.6

Pool

8.9

Service

7.6

Breakfast

6.6

Location

9.8

Value for money

9.7

Pool

8.9

Beach

8.7

Service

7.7

Location

9.7

Comfort

6.9

Room

6.6

Breakfast

6.6

Good6.0

Pros: The location was just off 5th Ave and a very short walk to the beach. Good breakfast included.

Pros: The location was just off 5th Ave and a very short walk to the beach. Good breakfast included.

Cons: The bathroom was very "tired". The shower doors were gross. The pillows were hard.

Hotel Vista Caribe puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Vista al Mar, which serves international cuisine and is open for breakfast, lunch, and dinner. A poolside bar and a bar/lounge are other highlights, and rooms offer conveniences like refrigerators and microwaves.

Hacienda del Caribe Hotel is a 3 star hotel located in the heart of Playa del Carmen, half a block away from the famous 5th Avenue for the best dining and shopping and a block and a half walking distance to Playa del Carmen's white sand Caribbean beaches. One block from the bus terminal that connects you to the main features on the Riviera Maya. Restaurant, bar and small pool. The hotel designer created rooms that feature lively colored Mexican furniture, which was inspired by paintings done by the famous Mexican painter Diego Rivera. You will also find expected amenities. Reservations require full stay credit card deposit at the time of booking and your credit card will be charged by International Vacations. We require a phone/fax or email address at time of booking to receive your voucher from International Vacations.

i believe they cut the power at night to save money because of the timing of it and no storms around.

Pros: location and price

Cons: they had no parking ended up parking at their other hotel 4 blocks away and streets were torn up so was a hassle. Also had to change rooms due to no hot water. and middle of night the power was off, no air. they said power failure

When I got there they had no record of my reservation. It took me over 3 hours to straighten things out with the Priceline subcontractor (despite the necessary documentation I presented) who never notified the hotel of my reservation.

Pros: Location

Cons: The bed was not too comfortable; weak cable connection made constant, thick lines across the tv screen; wifi signal very weak with only one modem behind the concierge desk for the entire hotel; room safe was not functional: some electrical wires exposed.

Hacienda del Caribe Hotel is a 3 star hotel located in the heart of Playa del Carmen, half a block away from the famous 5th Avenue for the best dining and shopping and a block and a half walking distance to Playa del Carmen's white sand Caribbean beaches. One block from the bus terminal that connects you to the main features on the Riviera Maya. Restaurant, bar and small pool. The hotel designer created rooms that feature lively colored Mexican furniture, which was inspired by paintings done by the famous Mexican painter Diego Rivera. You will also find expected amenities. Reservations require full stay credit card deposit at the time of booking and your credit card will be charged by International Vacations. We require a phone/fax or email address at time of booking to receive your voucher from International Vacations.

Nestled on the beach, this Playa del Carmen condo resort is within a 10-minute walk of Central Square, Pier Navega, and Nuestra Senora del Carmen Catholic Church. Quinta Alegria and Yucatek Divers are also within 10 minutes.

Nestled on the beach, this Playa del Carmen condo resort is within a 10-minute walk of Central Square, Pier Navega, and Nuestra Senora del Carmen Catholic Church. Quinta Alegria and Yucatek Divers are also within 10 minutes.

At Hotel Labnah, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can enjoy the outdoor pool, and free continental breakfast is available daily between 7:30 AM and 10:30 AM.

At Hotel Labnah, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can enjoy the outdoor pool, and free continental breakfast is available daily between 7:30 AM and 10:30 AM.

Hotel Mimi del Mar offers a private beach where you can sip a drink at the beach bar, plus you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. The restaurant is a great spot for a bite to eat and cold drinks are served at the pool bar. Conveniences like kitchenettes are in all apartments, along with furnished balconies or patios and flat-screen TVs.

Hotel Mimi del Mar offers a private beach where you can sip a drink at the beach bar, plus you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. The restaurant is a great spot for a bite to eat and cold drinks are served at the pool bar. Conveniences like kitchenettes are in all apartments, along with furnished balconies or patios and flat-screen TVs.

When you stay at Casa Melissa, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can enjoy the outdoor pool, and hiking/biking trails, kayaking, and mountain biking are nearby. Other highlights include a garden, and rooms offer plasma TVs and minibars.

When you stay at Casa Melissa, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can enjoy the outdoor pool, and hiking/biking trails, kayaking, and mountain biking are nearby. Other highlights include a garden, and rooms offer plasma TVs and minibars.

When you stay at Nina Hotel and Beach Club by Tukan, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool or grab a bite to eat at La Cafeteria, which serves breakfast. A beach shuttle and a garden are other highlights, and all rooms offer balconies and flat-screen TVs.

Beach

9.4

Location

9.2

Service

7.8

Pool

7.5

Room

5.8

Overall 7.7 Good

Based on 85 reviews

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Couples

Beach

9.4

Location

9.2

Service

7.8

Pool

7.5

Room

5.8

Room

6.2

Breakfast

3.8

Mediocre3.4

Good6.8

Pros: Nice location

Mediocre2.0

Pros: I waited in the reception of the Nina for 40 mins while they looked for my reservation, I literally fell asleep waiting for the reservation was confirmed.
Then I was moved to a very run down group of hotels in the centre of playa. First they wanted me to walk with 4 prices of luggage 10 blocks, I protested about the move and being expected to walk to new location. Desk clerk assured me it was a better hotel. Told me I had been upgraded.
Arrived at El Turkan via taxi, taken to the wrong entrance and left in the street with four pieces of luggage (2 heavy suitcases)
I even had to get the bags out of the trunk myself. Then drag them all around to reception were another moron looked at me like I was from Mars. They had no clue who I was before I arrived.
I was given a red wrist band and again I complained but was told it was required to identify me as a guest. I am a consultant so wearing a wristband to meetings is not optimal.
Room had no fridge, no water but it did have four beds. The hinges on the door were broken so getting in and out was tricky and I had a nice 2 inch gab at the top of the door.
After complaining and explaining that I needed a fridge to keep my thoroxine (medication) cool the manager told me none of the hotels in Mexico have bar fridges! I disagreed and ask to cancel but because I booked online they could not change or cancel. They said Nina hotel also was without fridges.
I contacted getaroom and that afternoon a bar fridge was brought to my room with two small bottles of water.

Cons: Although a room with two beds was requested it was unavailable when we arrived. The manager on duty worked to accomodate us by contacting the larger parent hotel (Tukan). We were told that they could accommodates with a room with a king size bed the first night of our stay and possibly change to a room with two beds the subsequent night. After transferring to the Tukan, the room offered only had a single queen size bed. When we complained about the bait and switch were told we'd misinterpreted and offered a transfer to a room with two beds but that we could not change again. We were then delivered to a room with a broken air conditioning unit. I would never stay in a property owned by Tukan Hotels again.

6.8 Good

Pros: Nice location

Cons: It was confusing at check-in since our hotel room at Nina was apparently under construction so they transfered our registration to their sister hotel and we had to walk several blocks to Tukan resort for a room there. They said it was an upgrade and although the main facility looked nice, our room was located a block away in a different building . The room was mediocre, no more than 3 stars, and noisy at night due to close proximity of a dance club bar.

2.0 Mediocre

Pros: I waited in the reception of the Nina for 40 mins while they looked for my reservation, I literally fell asleep waiting for the reservation was confirmed.
Then I was moved to a very run down group of hotels in the centre of playa. First they wanted me to walk with 4 prices of luggage 10 blocks, I protested about the move and being expected to walk to new location. Desk clerk assured me it was a better hotel. Told me I had been upgraded.
Arrived at El Turkan via taxi, taken to the wrong entrance and left in the street with four pieces of luggage (2 heavy suitcases)
I even had to get the bags out of the trunk myself. Then drag them all around to reception were another moron looked at me like I was from Mars. They had no clue who I was before I arrived.
I was given a red wrist band and again I complained but was told it was required to identify me as a guest. I am a consultant so wearing a wristband to meetings is not optimal.
Room had no fridge, no water but it did have four beds. The hinges on the door were broken so getting in and out was tricky and I had a nice 2 inch gab at the top of the door.
After complaining and explaining that I needed a fridge to keep my thoroxine (medication) cool the manager told me none of the hotels in Mexico have bar fridges! I disagreed and ask to cancel but because I booked online they could not change or cancel. They said Nina hotel also was without fridges.
I contacted getaroom and that afternoon a bar fridge was brought to my room with two small bottles of water.

Cons: On the evening of Wednesday I went with my work friend back to the room to change for dinner. They were not allowed to enter the building by security. Security radioed reception saying I was trying to bring a prostitute to my room.
Disgusting situation developed with the hotel staff demanding $20us for my friend to enter, I explained she was not staying the night as she lives here Playa. She translated the conversation and they were calling her a prostituite.
First morning I went to breakfast and was charged $95pasos for bad coffee and small bottle of water because I had been issued the wrong colour wristband. I complained and asked for the pasos back but no way that was happening. Red was replaced with green and next morning in the restaurant I was given a glass of horrible orange concentrate and the worst cup of coffee I have ever been given in my life (I left both) but the best was yet to come the rude water pointed over to the empty Buffett and told me that white bread and the toaster was there for me. No fruit no cereal no nothing. Being gluten intolerant due to my thyroid condition I passed on preparing my own toast.
3 calls to getaroom and 4 emails but not a single response.
I will not be booking anything via Kayak again...

When you stay at Nina Hotel and Beach Club by Tukan, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool or grab a bite to eat at La Cafeteria, which serves breakfast. A beach shuttle and a garden are other highlights, and all rooms offer balconies and flat-screen TVs.

SC Hotel Playa del Carmen offers an airport shuttle (available 24 hours) and puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool or grab a bite to eat at CASA AROMA, which serves breakfast.

Location

8.6

Pool

8.3

Breakfast

8.0

Service

6.6

Amenities

4.8

Overall 7.6 Good

Based on 658 reviews

All reviews

All reviews

Couples

Families

Solo

Location

8.6

Pool

8.3

Breakfast

8.0

Service

6.6

Amenities

4.8

Pool

8.5

Location

8.5

Breakfast

8.1

Service

6.7

Food

4.5

Location

8.4

Pool

8.3

Breakfast

7.7

Service

6.3

Cleanliness

5.3

Location

8.8

Pool

8.5

Value for money

7.4

Service

6.8

Amenities

5.3

Excellent8.0

Pros: Swimming pool is nice and breakfast though simple, is better than usual coffee+pastry. It includes eggs, toast and coffee/OJ. The hotel is 2 blocks from 5th Ave and 3 blocks from the beach. It can be a downside because on one night there was too much action with karaoke singing under our windows until 5 am in the morning.

Excellent10.0

Pros: It's in a great location close to everything! Collectivo station around the block for cheap transportation anywhere, a few minutes away from Quinta and the beach, plenty of stores around the immedite area and Walmart is about five minutes away walking. The feel of the hotel is very relaxed with no major flow of people. It made it seem like a little safe haven away from the madness of the tourists. Overall it's a great hotel, great amenities, excellent location, and the staff is super helpful.

Pros: Swimming pool is nice and breakfast though simple, is better than usual coffee+pastry. It includes eggs, toast and coffee/OJ. The hotel is 2 blocks from 5th Ave and 3 blocks from the beach. It can be a downside because on one night there was too much action with karaoke singing under our windows until 5 am in the morning.

Cons: Water was shutting off for 30 min-1h several times each evening. Our fridge was not working and I had to beg to exchange it since we needed to store baby's milk. AC was broken as well but someone came to fix it fast enough. Similarly, I had to ask several times to have 3rd towel delivered to both rooms thou we paid a 3-person rate for each. Overall, customer service is lacking.

10.0 Excellent

Pros: It's in a great location close to everything! Collectivo station around the block for cheap transportation anywhere, a few minutes away from Quinta and the beach, plenty of stores around the immedite area and Walmart is about five minutes away walking. The feel of the hotel is very relaxed with no major flow of people. It made it seem like a little safe haven away from the madness of the tourists. Overall it's a great hotel, great amenities, excellent location, and the staff is super helpful.

Cons:

SC Hotel Playa del Carmen offers an airport shuttle (available 24 hours) and puts you within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Guests can take a dip in the outdoor pool or grab a bite to eat at CASA AROMA, which serves breakfast.

Located in Centro, this hostel is within a 10-minute walk of Yucatek Divers and Central Square. Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church are also within 15 minutes.

Beach

10.0

Location

9.1

Service

7.8

Vibe

6.7

Cleanliness

5.4

Overall 7.5 Good

Based on 120 reviews

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Solo

Beach

10.0

Location

9.1

Service

7.8

Vibe

6.7

Cleanliness

5.4

Location

9.2

Service

7.7

Room

4.9

Good7.0

Pros: Staff were most obliging, knowledgable about the area, close to budget restaurants, close to 5th ave tourist strip.. Only for the long term traveller.

Pros: Staff were most obliging, knowledgable about the area, close to budget restaurants, close to 5th ave tourist strip.. Only for the long term traveller.

Cons: Little to noisy for me late in the eveniing.

Located in Centro, this hostel is within a 10-minute walk of Yucatek Divers and Central Square. Playa del Carmen Maritime Terminal and Nuestra Senora del Carmen Catholic Church are also within 15 minutes.

At Hotel Pelicano Inn, you'll be within a 15-minute drive of El Camaleon Golf Club. Guests can grab a bite to eat at the restaurant, or indulge in beachside massages, body wraps, or facials. A beach bar and a bar/lounge are other highlights, and rooms offer balconies and refrigerators.

Location

9.1

Beach

8.5

Service

6.3

Breakfast

5.9

Room

3.5

Overall 7.3 Good

Based on 1,449 reviews

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All reviews

Couples

Families

Solo

Location

9.1

Beach

8.5

Service

6.3

Breakfast

5.9

Room

3.5

Location

9.4

Beach

8.8

Service

6.0

Breakfast

5.6

Food

4.8

Location

9.2

Beach

8.4

Breakfast

6.6

Service

6.0

Room

3.2

Location

8.9

Beach

8.6

Service

6.6

Comfort

4.4

Room

3.2

OK4.0

Pros: Location

Excellent10.0

Pros: I like best about the hotel was the location. It is right on the beach, just a few steps away from a good swimming early in the morning or a late strolling on the beach. Also it is just a block away from the 5th Avenue and close by to the ferry to Cozumel

Excellent8.0

Pros: I loved the fact that it was in a very centric lcation and the staff made all the accomadtions requested.

This hotel met our requirements in terms of price and location. It didn't have parking right on the hotel grounds but the suggested parking area is one block away. The hotel staff is very friendly from the manager to the cleaning lady. The manager was always available for any questions. We met the cleaning lady Mari who made beautiful arrangements with the towels and flowers. Every night we were looking forward to seeing which arrangement she would present to us.

Pros: I like best about the hotel was the location. It is right on the beach, just a few steps away from a good swimming early in the morning or a late strolling on the beach. Also it is just a block away from the 5th Avenue and close by to the ferry to Cozumel

Cons:

8.0 Excellent

The access to the beach is very beautiful

Pros: I loved the fact that it was in a very centric lcation and the staff made all the accomadtions requested.

Cons: There was some miscommunication once we arrived to the hotel becuase my niece is 12 and under but they wanted us to pay for her spot because according to the rules children are free if they are elven and under, 11 is the max.

At Hotel Pelicano Inn, you'll be within a 15-minute drive of El Camaleon Golf Club. Guests can grab a bite to eat at the restaurant, or indulge in beachside massages, body wraps, or facials. A beach bar and a bar/lounge are other highlights, and rooms offer balconies and refrigerators.

Showcasing a barbecue and terrace, Emotionin Hotel - 5th Avenue is located in Playa del Carmen in the region of Quintana Roo, just 12 miles from Cozumel. The rooms are fitted with a TV with cable channels. Every room has a private bathroom equipped with a shower. You will find a 24-hour front desk at the property. Puerto Morelos is 20 miles from Emotionin Hotel - 5th Avenue, and Akumal is 22 miles from the property. Cozumel Airport is 12 miles away.

When you stay at Hotel El Hormiguero, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Free WiFi is an added perk, and guests looking to stay active can check out the nearby scuba diving.

When you stay at Hotel El Hormiguero, you'll be within a 15-minute drive of El Camaleon Golf Club and Xcaret Eco Theme Park. Free WiFi is an added perk, and guests looking to stay active can check out the nearby scuba diving.

This hotel lies beside the beach at the heart of Playa del Carmen, within one street of the Quinta Avenida. The pier, a selection of shops, bars and nightclubs are close by and it is 3 minutes walk to the ferry to Cozumel. Cancún international airport is approximately 40 minutes away, a bus stop is just 150 m from the hotel and the Plaza Central is 250 m away.Built in 2002 and renovated in 2006, this 6-storey beachside hotel comprises a main building and an annexe block offering a total of 33 rooms of which 4 are single rooms and 29 are double rooms. Facilities include a 24-hour reception desk, a safe, a currency exchange desk, a handicrafts store, and a restaurant-bar offering seafood and Mexican specialities and views out over the Caribbean Sea. Room and laundry services are available and it is possible to gain access to the Internet. A laundry service, medical assistance and a professional babysitting service may be taken advantage of.Each of the spacious rooms comes with an en suite bathroom with hairdryer, a direct dial telephone, satellite/ cable TV, a ceiling fan, air conditioning, a small fridge, a coffee machine, a king-sized bed or 2 double beds, a safe, an iron, a wake-up service and a balcony affording views out over the sea.There is a swimming pool with a children's pool in the outdoor complex as well as a beach club where sun loungers, parasols, towels, snacks, beer and Mexican dishes are on offer. Further leisure offerings include a massage service, diving and beach volleyball. The nearest golf course is 3.5 km away.Guests may select their breakfast from an ample buffet; lunch may either be chosen from a menu or taken à la carte. It is possible to book a bed and breakfast only stay.

Location

9.2

Beach

8.3

Service

5.3

Food

3.6

Room

2.9

Overall 6.9 Good

Based on 220 reviews

All reviews

All reviews

Location

9.2

Beach

8.3

Service

5.3

Food

3.6

Room

2.9

Good6.2

Pros: Super close to ferries, ADO terminal and quinta avenida. Great ocean view and beach access right from our room ground-floor room.

Pros: Super close to ferries, ADO terminal and quinta avenida. Great ocean view and beach access right from our room ground-floor room.

Cons: The room was much more modest than I expected of a 3-star hotel, considering the rate. Not as clean, fresh and airy like the pictures suggest. Sparse furniture - a couple of small old pieces, but had a bed, and the beachfront location did the trick.

This hotel lies beside the beach at the heart of Playa del Carmen, within one street of the Quinta Avenida. The pier, a selection of shops, bars and nightclubs are close by and it is 3 minutes walk to the ferry to Cozumel. Cancún international airport is approximately 40 minutes away, a bus stop is just 150 m from the hotel and the Plaza Central is 250 m away.Built in 2002 and renovated in 2006, this 6-storey beachside hotel comprises a main building and an annexe block offering a total of 33 rooms of which 4 are single rooms and 29 are double rooms. Facilities include a 24-hour reception desk, a safe, a currency exchange desk, a handicrafts store, and a restaurant-bar offering seafood and Mexican specialities and views out over the Caribbean Sea. Room and laundry services are available and it is possible to gain access to the Internet. A laundry service, medical assistance and a professional babysitting service may be taken advantage of.Each of the spacious rooms comes with an en suite bathroom with hairdryer, a direct dial telephone, satellite/ cable TV, a ceiling fan, air conditioning, a small fridge, a coffee machine, a king-sized bed or 2 double beds, a safe, an iron, a wake-up service and a balcony affording views out over the sea.There is a swimming pool with a children's pool in the outdoor complex as well as a beach club where sun loungers, parasols, towels, snacks, beer and Mexican dishes are on offer. Further leisure offerings include a massage service, diving and beach volleyball. The nearest golf course is 3.5 km away.Guests may select their breakfast from an ample buffet; lunch may either be chosen from a menu or taken à la carte. It is possible to book a bed and breakfast only stay.