A business that truly believes in grass roots, a great leadership team who take their guys from the front line and develop them into leaders, I can honestly say I owe Homeserve a lot, whilst not every one can be pleased at all times, HomeServe certainly deliver to the majority, my personal experience has always been a positive one, an open door policy in which you can openly talk about your feelings to anyone at any level, a supportive network of people who are always looking out for you should you make a mistake, a business which believe in coaching its people and developing them into the best they can be, Homeserve has a genuine belief in looking after its people.

Inconvénients

It can be hard work and long hours at times, but everything that is good in life tends to be,,

Conseils à la direction

Keep looking after the people, they deliver to the customers, they must always come first, no matter what adversity you face, more of the same

Genuine focus on treating staff fairly. Symbolised by using capital P when talking about People and capital C when talking about Customers. I like that.People have a high expectation of each other and their managers. It doesn't mean everything is perfect all the time, but it's clear that the company and People in the company try hard to make it a great place to work, in good times and bad.I'm relatively new but have made an effort to meet with as many colleagues as possible, and I've consistently found people friendly, helpful, and positive about how they make HomeServe better and how to improve things for the Customer.I've been impressed by how the CEO, Greg Reed, is open and honest when there are challenges, and let's anyone arrange time (sometimes really early or late, as he's busy) to talk to him directly. If HomeServe get it wrong, he genuinely tries to fix it.The use of Yammer gives everyone a voice to celebrate good stuff, ask questions, share information, and flag any issues.I've been really impressed with the People culture so far.

Great Benefits, Great Team Ethic, Great People. I've watched the progress of HomeServe from the outside for many years, and now having joined the business I can safely say that everything that is promised to its customers and staff is delivered (and more !)

Inconvénients

None that I've experienced as yet

Conseils à la direction

Continue to manage and motivate in the style that's provided so much success in the last 5 years.

The openness honest and clear thinking, no hidden agenda from all from the front line to senior management.They seem to breed people who want to do the right thing for the customers, they really do live the employee and customer promises.......keep waiting for someone to pinch me, its like being in a big HomeServe Family!Never mind recommend a friend my daughter now works here 9 months now, the work is hard but I am so proud to say we work at HomeServe.

Inconvénients

Because its a nice place to work you feel like you can never do enough hours, if that makes sense? A 40 hour week is never a 40 our week but at least its a positive place even if you are doing extra hours.

Conseils à la direction

keep going, keeping the customers first closely followed by the front line without these guys we are all out of a job very quickly.

I've been at HomeServe for 8 years and can first hand see how the culture has changed for the better not only for the customer , but also the people. The empowerment that is given to the front line to make the right decision shows that HomeServe breathes it values. The L&D opportunities are fantastic, with constant support and courses available to develop into the best you can be.

Inconvénients

Its fast paced which isn't for everyone

Conseils à la direction

The culture that has been built over the past few years has been really important, especially over the last week with adverse weather - we should let nothing distract us from that and keep on building on that. Great work!

Really people focused business which is fantastic in what could be an aggressive sales driven environment. Everyone is happy to help all the time and are clearly so proud to work here. Very talented people and down to earth, constructive leadership.

Absolutely people focussed to a massive degree, They will even take a member of staff of his or her normal routine to drive you home if you are ill. Have you ever known a company to go that extra mile?

Inconvénients

Just a new starter but already massively impressed, Have worked in varios call centres but not only happy to be part of their team but but also keen to explore what they can offer me as well as what I can bring to the table! my rating 100 out of 10!

There are too many pros to list - its just generally a great place to work. Regardless of the role you are in - whether front line or office based you leave feeling like you have made a real difference to the Customer - because of the Customer centric culture. Everyone is empowered to put the Customer above the process and do the right thing - which is a rare for a company of this size.The people that work here are second to none, everyone goes out of their way to make sure that we are providing the best service possible - a real family like culture.The biggest pro for me is the genuine caring nature and from the top down. If you are willing to work hard and do the right thing then people (even the CEO) will go out of their way to make sure that your career aspirations are being fulfilled.

Inconvénients

Not a con just more advice to future staff - it is a fairly fast paced environment - that often changes - most often for the better - so if you are thinking of joining you will need to be adaptable to change.Also be prepared to put on a pound or too - there are pizzas, buffets, chip buttys and cake pretty much weekly!

Great belief in peoples potential and the support to grow and nurture it.Fantastic benefits and career opportunities.Management do not hide and are approachable.A real family vibe and a feeling of being part of the local community.