I had an issue with buying a high end custom shop revolver. I had to order it and when I went to pick it up it had a drag ring around the cylinder. I just looked as if it had been handled and I asked for a replacement that was NIB. They kept giving me a new delivery date each time I called and finally told me to get lost, they weren't interested in my purchase any longer. I wrote an email to corporate and got a reply from the president thanking me for bringing this to his attention and promising to improve customer service. Doesn't sound like they have improved. This was several years ago.