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Upon finding a house we liked (four of us) we rang Bairstow and paid a "holding deposit" to take the property off the market. Big mistake. They then started adding on hundreds of pounds of "admin fees" for ridiculous reasons such as: "your background check came back as you are still in first 6 months of your job so that means you fail so therefore you have to pay an extra £50 each". And they had our "non-refundable" holding deposit which meant we had to pay up. Probably shouldn't have but we were naive and were bullied a bit. We had major issues with the property. Leaks, floods, blocked drains, ceilings falling down etc. etc. but they never put any pressure on the landlady to help us. We had to contact them only as we had no direct contact with the landlady and they were useless in terms of helping us or fighting our corner. Terrible at the end of the tenancy as well. Became unresponsive and kept passing the buck or saying I don't know. Never again.