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4.
PEOPLE & CULTURE
– International Customs and Logistics - OUR PHILOSOPHY OF SERVICE
Our Philosophy of Service
PROJECT CARGOCARGO TRACKINGCUSTOMS BROKERAGEOCEAN FREIGHT AIR FREIGHT
For ICAL you are more than a customer. We carefully study your case, thoroughly assess your
needs and prepare a tailor-made answer.
Our aim is to establish a rich, long-term relationship and provide the best service between you, your
suppliers and your clients, whomever and wherever they are.
With help from your feedback, and using our skill, experience and integrity, we adapt services to
your needs and continuously strive to improve and fine-tune the logistics, customs and trade
solutions.
Above all, we have pride in the quality of the work we do and the trust that our clients and
associates bestow upon us. Our main goal is to understand the needs of our customers, and their
customers, and to fill those needs, thereby contributing real value and helping our customers
achieve continuing success.

5.
PEOPLE & CULTURE
– International Customs and Logistics - ABOUT US
About US
PROJECT CARGOCARGO TRACKINGCUSTOMS BROKERAGEOCEAN FREIGHT AIR FREIGHT
The development of ICAL can be traced back for more than 20 years. The current owners of ICAL are Mr Russell Burke, Mr Mark
Coleman and Mr Andrew Grima who have a collective experience in this industry of more than 80 years.
The company has a history of performing high quality logistics, freight forwarding, and customs work for large and small corporations
alike and is involved in the many aspects of the international and local forwarding, distribution and customs, trade, and quarantine work.
The company holds licences from customs and quarantine authorities to operate the customs brokerage and bonded warehousing
facilities and also holds a licence from Aviation Security Authorities to operate as a regulated air cargo agent.
The long development of the company has seen us acquire all of the facilities that enable us to provide the complete services to the
importer, exporter, manufacturer, and forwarder and broker in overseas countries.
The company also specialises in handling difficult or time sensitive shipments, whether it’s co-ordinating aircraft charters for time
sensitive / over oversized cargo or organising the transportation to all parts of Australia, ICAL’s project management team can
confidently and efficiently identify the solution to transport your cargo to the required destination.
Although the company has already achieved a long history and provides a large range of services, we have a long term plan for
continuing development of all services to the international trading community.

9.
CUSTOMS BROKERAGE
– International Customs and Logistics - CUSTOMS BROKERAGE AND TRADE COMPLIANCE SERVICES
PROJECT CARGOOCEAN FREIGHT AIR FREIGHT CARGO TRACKINGPEOPLE & CULTURE
Our customs brokers are able to guide you through the maze of
government regulations, provide advice and information, and
swiftly execute clearances and other essential actions on your
behalf.
Our goals are to ensure that your shipments are imported,
exported, and cleared in compliance with all laws whilst meeting
critical delivery schedule requirements and controlling costs.
ICAL provides brokerage and trade compliance services to
organisations of all sizes – from the very small to some of the
world’s largest and most well known companies.
ICAL can conduct compliance audits and advise and assist in the
establishment and implementation of compliance systems that
will satisfy regulatory authorities concerned with imports and
exports.
We offer clearance, trade and tariff services for all
cargoes, and have special services and experience in the
fields of:
• Automotive industries
• Biotechnology, Optical and Life Sciences
• Construction industries
• Electronics
• Food, Beverage, Wine and spirits industries
• Plastics and Chemicals
• Mining
We have an excellent integrated
customs broker service.

11.
CARGO TRACKING
– International Customs and Logistics - TRACK & TRACE – CONFIDENCE IN
INFORMATION
PROJECT CARGOOCEAN FREIGHT AIR FREIGHT CUSTOMS BROKERAGEPEOPLE & CULTURE
Pangaea enables Freight Forwarders, Importers, Exporters & Agents to
work together collaboratively to ensure the efficient movement of freight
from the point of origin through to the delivery destination.
ICAL uses Pangaea software to give us
control and visibility of the Supply Chain

14.
PROJECT CARGO
– International Customs and Logistics - HEAVY LIFT CARGO FREIGHT SERVICES - AIR CHARTERS
OCEAN FREIGHT AIR FREIGHT CUSTOMS BROKERAGE CARGO TRACKINGPEOPLE & CULTURE
Aircraft charters
In conjunction with our chartering partner, our accumulated years of
experience and in-depth knowledge of aircraft and airports enables our
aircraft charter specialists to provide our clients with the right aircraft to
meet their specific requirements.
With access to a maintained database of freighter aircraft operators around
the world, we can identify which aircraft are available at any particular time.
This enhances our ability to locate the nearest aircraft to the airport of origin,
thus providing a cost-effective aircraft charter solution.
Over the years, we have built up a strong reputation as the company that can
organise special flights to ensure your cargo gets there on time. We
frequently handle specialised shipments for the mining and other heavy
industries.
Today, we are proud to have the reputation of being a professional company
with exceptional integrity and excellent customer service.