These are 2 different things. You can copy your disk with any burning program. I still use Nero 6.6 with my XP. FreeBurner is, well, free, and I sometimes use that. If i had had FreeBurner years ago, Iwouldn't have bought Nero.

Imaging your system--Acronis is the most well-known, but I prefer the Free EASEUS Todo Backup and Seagate Disc Wizard for my Seagate. I image just the C drive with System+programs, as data is backed up just by copying onto another computer over my network. Everyone has their own method.

Tim, I just noticed you mentioned customer support. I can't vouch for that on any of the programs I use, as I rarely need customer support. I stay mostly with free programs, and if it doesn't work, I switch to something else. But "great customer support" exists almost nowhere these days, even in major companies. You're 10 years too late. The best you can hope for is a good help file and/or an online forum at their website. Seagate does have support if you have problems with their product, but I think that program is strictly for Seagate HD's.

Based on recommendations here, tonight I purchased Acronis True Image Home 2010 from Newegg and it is free shipping. To get the $25 rebate you must purchase by 05/14/2010. Seems like a great deal for a net cost of $9.99 delivered.