AmericanBanker - Mark Schwanhausser, Director of Omnichannel Financial Services at Javelin Strategy & Research, said the fewer steps it takes to save money, the more likely consumers are to do so. "If it makes a lifelong savings habit as easy as finding [loose change] in sofa cushions, Wouldn't that be a good thing?"

Banking Exchange - “Mobile banking features can encourage customers to switch to a new banking relationship,” says Mary Monahan, Director of Mobile at Javelin Strategy & Research. “Banks that hope to capture the loyalty of these mobile bankers need to wisely invest in mobile banking technology for the future, such as instant balance viewing (before entering credentials), mobile photo bill pay, mobile P2P transfers, and support for mobile banking enrollment through a mobile device.”

AmericanBanker - Mark Schwanhausser, Director of Omnichannel Financial Services at Javelin Strategy & Research, said the fewer steps it takes to save money, the more likely consumers are to do so. "If it makes a lifelong savings habit as easy as finding [loose change] in sofa cushions, Wouldn't that be a good thing?"

Banking Exchange - “Mobile banking features can encourage customers to switch to a new banking relationship,” says Mary Monahan, Director of Mobile at Javelin Strategy & Research. “Banks that hope to capture the loyalty of these mobile bankers need to wisely invest in mobile banking technology for the future, such as instant balance viewing (before entering credentials), mobile photo bill pay, mobile P2P transfers, and support for mobile banking enrollment through a mobile device.”

In 2014, 12.7 million consumers experienced identity fraud – a decline of 3% from the near record high of 13.1 million in 2013. In addition to exploring the drivers of fraud for all consumers, Javelin specifically examined military personnel, seniors and students.

This whitepaper quantifies the value of effective engagement by analyzing revenue, the cost of acquisition, and the cost of servicing new checking account customers over the first three years of the customer relationship.

This report provides a market-sizing for bill payment, benchmarks the growth in mobile payment, and spotlights key trends and recommendations for upgrading and marketing bill payment services to win over holdouts and consumers.