Choosing the right communication solution is no easy task.

Cloud or Hosted vs. On-Premises Communications

What does "CLOUD or HOSTED or VIRTUAL, SaaS and ON-PREMISES" really mean? Simply stated, you have the choice of having KCCi install a state-of-the-art IP PBx phone system in your telecom closet. Or, you may opt to have KCCi deliver a state-of-the-art hosted IP PBx phone service right over your Internet connection using VoIP technology.

In all situations and in every application KCCi will listen, study and learn about how your business functions and its needs. Then, only after we've done our due diligence will we endeavor to propose a variety of system/service concepts that make total sense. We will present to you the best business case and you'll make the best informed decision, as to: which IP PBx, (system or service) that's simple to manage, and gives your whole company access to powerful enterprise-class features that other providers charge extra for.

All of this occurs while our clients benefit from potential cost reductions. So, if you haven’t reviewed your telecom options recently, there are significant changes occurring in both premise-based & cloud-based telephony technology. All with pricing that’s certain to grab your attention.

Cloud, Hosted, Virtual or SaaS - a hosted/virtual PBX is another modern alternative to the PBX or KSU equipment that has in the past been installed at your business location. A hosted/virtual IP PBX that's in the cloud is worth considering. Nevertheless, its not the only option worthy of your consideration. Call KCCi... Let’s Talk! (888) KC-4-NEXT

KCCi Hosted PBX Business Phone Service Benefits

Lose the big box and the big fees—No need to buy, lease, or pay maintenance fees on a complex PBX system at your office; your hosted PBX solution is delivered right over your Internet connection.​

Save a lot—We usually save businesses about 50% off their phone bill and up to 90% off what it would cost them to invest in a traditional PBX system.​

Simplify with one company—Get everything you need from one company: your phones, all your calling features, and your local, long distance, and international calls.​

Put all employees under the same phone system—Distributed locations, office workers, home-based employees and traveling staff all share the same virtual PBX features; so no matter where they are located, they are only an extension call away from each other.​​

Grow at your own pace—Order as many extensions as you need now; add more extensions, fax lines, anytime.

​Why Switch to KCCi Hosted PBX​

Future-proof and disaster-proof your infrastructure &

Lower equipment overhead & operational costs

Predictable pay-per-seat pricing makes it easy to scale as you grow

Focus IT resources on your core business, not your phone system

Single provider for end-to-end service monitoring & troubleshooting

Productivity Features

Make and receive calls from any device and any location with only one number, dial plan and voice mailbox​.

Mobile VoIP app lets you work from anywhere as if you were in the office.​

Get More Details on How a Virtual, (Hosted/Cloud) PBX Can Help Your Business.

You get an amazing business phone system that works exactly like you would expect it to. But it’s virtual. All you need are phones and an Internet connection. Meanwhile, our service provider owns and manages all the virtual PBX equipment, software, and upgrades behind the scenes so you don’t have to. Learn more about KCCi Virtual Office, our hosted PBX service offering.

Telephony Technology Terminology

PBx:(Private Branch Exchange), one of the main purposes of a PBx is to pool the telco trunks, thus lowering the required cost of a telco line for each user of the telephone system.

IP PBx: This short explanation is a slight over simplification... But, an IP PBx is the same thing as the PBx described above, with the added technology of VoIP, (Voice over Internet Protocol or IP).

On- Premise: The PBx hardware & software are installed on a server on your premises.

Hosted & Virtual: Both VoIP & IP PBx systems transmit calls over the Internet as data. Hardware & software are installed on servers off-site, often in a large data center.

Cloud:“Cloud Computing”, “In the Cloud” refers to software features delivered over the internet.

SaaS: “Software as a Service” software licensed on a subscription basis and is centrally hosted.

Choosing the right communication solution is no easy task.

Hosted vs On-Premises Communications

The way we do business, working styles, mobility, and customer expectations are changing quickly. IT managers are faced with greater demands and lower resources. Coupled with a greater choice of communication options than ever before – where should a business start looking?

Hosted is Cheaper... Right?

Some Costing Myths Explained

Monthly leasing is cheaper? This may appear to be a low cost option, however – mid term recurring costs at (2+ years) can cost considerably more. And at the end of the contract – there's absolutely nothing to show for your investment!

Paying per month is easier on cash flow? True/Maybe – and many businesses prefer this. However, on-premises IP PBx solutions are available in a number of ways including: Fair Market Value & $1 Buy Out leasing with just two monthly payments as a down payment/security deposit. I'm not a CPA, but that seems to be 100% OPEX-based** costs.

Hosted calls can be cheaper?

The cost for local & long-distance calls are usually cheaper than traditional P.O.T.S. lines from LECs like AT&T or Verizon. But, the bottom line reveals that calling cost is exactly the same from competitive CLECs such as TPx, Spectrum or Windstream. So, the heart of the matter is most of KC's clients with a traditional IP PBx with T1/PRIs get unlimited local calling & 1,000 minutes of long distance, per user/per month; "pooled." e.g. (10 users = 10,000 pooled minutes long-distance & unlimited local.)

No upfront costs with Hosted?

The vast majority of new hosted solutions require the cost of new Polycom VoIP Telephones and are rarely 100% OPEX-based** costs.

So it has to Be Hosted, Right? Think again.

More and more hosted solutions appear to offer affordable monthly payments for all your telephony needs. But do they deliver the everyday telephony features you have come to expect? Are they reliable? Are they secure? And are they REALLY cheaper?

Here's Two "Cutting Edge" On-Premises IP PBx System Examples --- Take a Look!

NEC Univerge SV9000 Series

NEC Univerge SV9100

Smart Communications for SMBs

The UNIVERGE® SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet remains cost effective from 10 to over 800 users.

NEC Univerge SV9300

Smart Communications for Medium-Sized Businesses

The UNIVERGE SV9300 Communications Server is a Unified Communications solution that is ideal for medium-sized businesses. The server is designed to help solve today’s communications challenges and is built with your migration path in mind, so you can easily scale as your business grows.

NEC Univerge SV9500

Achieve the Smart Enterprise

The Smart Enterprise innovates by leveraging the best and most current information technologies, tools, and products. With NEC’s UNIVERGE® SV9500 Communications Server, smart enterprises are empowered by technologies which optimize business practices, drive workforce engagement, and create a competitive advantage.

Featured Products & Services

IP (VoIP) Phone Systems

The perfect platform for small to medium sized businesses that want to grow their organization and be competitive in the marketplace.

Smart Communications for Small and Medium Businesses

The UNIVERGE SV9100 Communications Server is a Unified Communications solution that is ideal for small and medium-sized businesses. Its intelligent design helps to solve today's communications challenges and is built to scale as your business grows.

NEC offers the SV9100 in two variations to meet the needs of the smallest businesses to those with almost a thousand employees:

The SV9100E is for small to medium businesses that wish to take full advantage of what IP and Unified Communications has to offer.

The SV9100S is for small businesses that just want the basics, but also want a system that will grow with their company and will migrate to an SV9100E when ready.

IP (VoIP) Phones & Handsets

UT880 IP Touch Screen Telephone

The Desktop Telephone Reinvented: Increasing technological innovation of smartphones and tablets has led to the creation of a new breed of desktop phone. NEC’s UNIVERGE Touchscreen Desktop Telephone integrates the traditional desktop telephone and a tablet into one device—providing you with an innovative, feature-packed phone that revolutionizes your calling experience. Click for More Info...

It is a new breed of NEC desktop phones, which integrates the traditional desktop telephone and an Andriod tablet into one device—providing you with an innovative, feature-packed phone that revolutionizes your calling experience.

Easy-to-use, intuitive interfaces…

NEC’s Touch Screen Telephone interfaces are designed to improve the overall user experience, while remaining intuitive—with no extensive training needed. Global icons indicate status at-a-glance including notification of new voice or instant messages, missed calls, the telephone user’s current presence status, and the device’s current data protection mode.

The UT880 Takes it to the Next Level by offering:

A full seven-inch color display with four-finger multi-touch capabilities.

A Multi-Line client that emulates any NEC telephone.

Full SV9100 platform voice functionality and hands-free speakerphone.

Multiple login support.

Integrated Bluetooth capability.

Built-in camera for easy video conferencing.

Android OS support.

Open interface for application development.

USB port to sync other devices.

The UT880 provides access NEC UC client.

UC client functionality: from corporate directory, presence, instant messaging to unified messaging and call control, which are all available at your fingertips.

It’s highly cost effective because there’s more built-in. With VoIP capabilities, it puts Unified Communications within reach of small businesses or it can be used as resilient TDM solution with future-proof upgrade potential. It also presents considerable savings and functionality over and above alternative hosted solutions.

Your business can’t afford downtime and nor can your communications. The SL2100 provides a reliable, ‘always on’ solution. There’s less hardware, less licenses and less maintenance to worry about.

Hosted & Cloud IP PBx

Before you replace it with a newer version of the same old thing, stop and consider the impact that this decision will have on the success of your business.

Did you know that the average lifespan of a premises-based phone system is 7 years? If you purchase hardware today, it is going to become obsolete – it’s a question of when, not if. What will you do when you find out that the features your business relies on are no longer being upgraded or supported?

With a virtual PBX communication system from TPx, you’ll do far more than replace one phone system with another. You’ll gain a flexible, feature-rich Unified Communications solution that will unleash productivity within your organization.

Polycom IP (VoIP) Phones

Polycom desktop solutions bring lifelike voice and video to every user in your organization - offering a full range of standards-based SIP endpoints that make communications more productive and more reliable.

KCCi has a strong partnership with Polycom, which tightly integrating our service with their hardware to provide a superior user and deployment experience. Click for More Info...

Cloud Computing

The All-In-One Solution

RapidScale’s CloudOffice is a multi-tenant, easy-to-manage virtual desktop bundle for SMBs that replaces a client’s physical IT infrastructure by moving applications and the desktop environment to the cloud. This eliminates the need for the client’s IT team to maintain and support the physical hardware. Experience the environment complete with your business applications and some of the most common productivity applications.

Optional Add-Ins

Citrix ShareFile

CloudMail (Hosted Exchange)

Mimecast

Skype for Business

Bring Your Own Device

Employees are more comfortable with a personal device and become experts at using it, making them more productive. Personal devices tend to be more cutting edge, so the enterprise benefits from the latest features. Also, users upgrade to the latest hardware more frequently without the organization incurring the expense. Businesses truly looking to lower their costs on purchasing new desktops or refreshing their existing assets will find CloudOffice is a perfect fit for zero or thin clients.

Featured Products & Services

KCCi is Looking for Modern Companies

The core technology and philosophies behind traditional phone systems were developed when most work was done by people sitting at desks in office buildings. Customer expectations were relatively low. Not much about the way people used telephones to communicate in businesses changed from the end of WWII through 2010.

Then something happened. The Internet and better ways to use it became more widespread and disrupted our thinking about what it means to run a business. Old traditions about work were challenged and new tools for speed and productivity emerged and powerful mobile devices such as smartphones added fuel to the fire.

KCCi is the modern choice in telecom companies for today’s agile, mobile and always-on company.

The result is represented as a percentage. Return on investment and ‘payback period‘ are often mixed up with each other in popular parlance.

Call KCCi,

BECAUSE BUSINESS IS ON THE LINE !!!

Modern Companies Love KCCi

Some companies see their phone service as just another business expense. KCCi customers, realize that they can leverage the phone as a critically important selling and customer service tool in their organization.

Your phone is your connection to your customers, vendors, suppliers and employees. The quality of the phone service is a direct reflection of the quality of your business.

If your phone isn’t an asset, then it might be a liability. How much business is lost because of a bad connection, dropped calls, or long hold times?

If you want to be a modern company you need to communicate like one. Your phones can do more and KCCi can show you how.

Internet & Voice

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Get a Handle on the Costs of Business Relocation --- Call KCCi

For many businesses, relocation is an economic no-brainer. For example, the increased costs of logistics can make it worth relocating a facility closer to your main market. High energy prices or taxes in one state may be significantly lower in another. The need to attract a cost-efficient Millennial workforce could mean a move from the suburbs to downtown. Multiple offices may need to be consolidated in one location, or a business unit may have outgrown its headquarters and needs to be spun out into its own location.

But even if it’s a no-brainer, once you’ve made the decision to relocate you’ll still need to quickly get a handle on the costs. Some expenses, like moving trucks and new business cards, are simple line items in a spreadsheet and easy to account for. However, there are hidden costs to relocation that won’t show up on any checklist.

KCCi can provide your business with the following services at competitive pricing:

Hosted IP PBx Service

Premise-Based IP PBx System

Broadband Internet

Wireless Internet

Voice & Video Conferencing

Long Distance

Phone Lines & Services

Cloud Computing

Calling Area Plans

SD-WAN

VoIP

MPLS

ISDN

PRI

SIP

T1

KCCi provides all of the above on behalf of your business and at competitive terms and pricing !!!

Cabling and Infrastructure:

Business dependency on communication systems has never been greater. More than 96 percent of all business transactions are now initiated by telephone calls, computers, servers, routers, switches, emails, websites, voicemails, video, mobile wireless, WiFi, unified messaging, faxes and multimedia. Nearly all business is transmitted through your cabling infrastructure.

A structured cabling system will probably outlive all of the other networking components in your business. But, it only represents 7% of the total network investment. A structured cabling system from KCCi represents a sound investment in the productivity of your company.

Business Relocation, Upgrading or Changing Technology

KCCi has extensive experience in telephone system relocation, including structured cabling, data network fiber-optic and wireless infrastructure cabling for your move. Coordinate your telephone service relocation that dovetails with your business relocation, office relocation, shop and warehouse relocation too. You may be interested in enhancing and upgrading your existing telephone, data, internet, cctv and video systems during your office relocation.

Five Hidden Costs of Business Relocation --- Let's Talk!

Here are five hidden costs you should be aware of, and how KCCi with the assiatance of TPx’s cloud-based data and communications technology can help you mitigate them:

Lost Productivity: Moving day is the cumulative effect of your moving process, not the beginning. Months are spent in meetings planning the move, designing the new space, making a list of equipment needs, and packing, not to mention unpacking, getting phone and data systems online and getting back to business as usual. Not only will management be distracted with their relocation tasks, but the risk of disruption for staff is high. As a communications and data managed services provider (MSP), KCCi & TPx can simplify your moving process greatly by storing your data in the cloud and using cloud-based unified communications services to enable your staff to use their smartphones and laptops for work anytime, anywhere.

Company Downtime: In today’s 24/7 business environment, your business can’t afford to be unavailable in the middle of a move. While some companies use relocation as a good reason to switch to a cloud-based communications and data MSP, it might make more sense to switch to an MSP like TPx before you even move. That way employees will be able to keep working from the old office, the coffee shop or their living room while the move takes place, eliminating the risk of downtime or a customer unable to reach your staff. A managed backup will ensure that your data will be secure off-site before, during and after the move, while the MSP will be available 24/7 to ensure your system stays up and running.

Employee Stress: A move that makes sense for your company might not make sense for your employees, particularly your top performers. If an employee can’t relocate due to kids in school, a spouse’s job or personal preference, TPx’s cloud-based communications systems and productivity software like Microsoft Office 365 will make it simple for your staff to work remotely while still interacting with the rest of your team and your customers.

Equipment Upgrades: Remember your first apartment? You probably had an old couch, coffee table or BBQ that worked fine but wasn’t worth loading on the moving truck for your next place. In the corporate world, businesses often have the equivalent in phone systems, security or servers that are fine to use at their old location, but not worth the cost or hassle to move and reinstall. TPx’s managed services solutions can help you reduce up-front capital expenditures by hosting your communications and data systems off-site, turning those costs into a simple monthly fee while reducing your maintenance costs and enhancing your customer service.

Extra IT Time: A relocation is going to mean a lot more work for IT to set up systems in the new location, install new equipment, on-board new vendors and train everyone on new technology. In the meantime, they still have to get all their regular work done too. If you don’t carefully manage IT’s workload, a ball will eventually get dropped, significantly impacting your employees and your customers. With TPx’s managed services, you can have a single vendor install, support and manage your phone systems, productivity software, data storage and more, reducing complexity and freeing up your IT staff’s time for higher-value digital initiatives. Best of all, with a single vendor you will have only one monthly bill and one account manager to work with, reducing complexity even further.

By working with you to incorporate a cloud-based communications and data platform, a Managed Services Provider from KCCi can help you navigate and mitigate the hidden risks and costs of relocation that can most impact your business. To learn more about the business benefits of taking your communications to the cloud.

KCCi Cabling Services - Structured Cabling

Structured Cabling… is defined as building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (structured).

A properly designed and installed structured cabling system provides a cabling infrastructure that delivers predictable performance as well as having the flexibility to accommodate moves, adds and changes; maximizes system availability, provides redundancy; and future proofs the usability of the cabling system.

Business dependency on communication systems has never been greater. More than 96% of all business transactions are now initiated by telephone calls, computers, servers, routers, switches, emails, websites, voicemails, wifi, video, security, unified messaging, faxes and multimedia systems. Virtually all business is transmitted through your cabling infrastructure, and yes… That includes wireless networking systems, as well!

A properly designed & installed cabling system will probably outlive all of the other networking components in your business.

KCCi is a licensed, bonded; and insured California Contractor, (584850), able to offer warranties of up to 25-years on structured cabling.

That said, a KCCi structured cabling system represents only 7% of your total network investment. Cabling infrastructure from KCCi is a sound investment with optimum connectivity, mobility, & productivity!

Since 1986 KC Communication, Inc. has provided companies in California, Nevada, Arizona, Washington & Oregon with everything needed for a complete cabling infrastructure. This includes the cable, the jacks, the patch panels and professional termination. We also provide and install open racks, server racks, cable sleeves and cable support ladder for wiring closets and server rooms. And we're happy to share some of our knowledge and experience. Review the following sections to learn more about cabling infrastructure elements, and how KC Communication, Inc. / KCCi can help your organization.

Integrated Voice & Data -

Integrated Voice & Data – KCCi can enable customers of all sizes to integrate all their IT and communications systems thus offering a more cost effective and manageable system, with one point of contact for all cabling design, cabling installation, cable testing & certification and communications requirements.

Voice, Data, Video & Fiber-Optic Cabling -KCCi's professional cabling division is responsive, efficient, and we guarantee our work. All of our technicians have a minimum of seven-years’ experience and follow all EIA/TIA codes. KCCi also tests and certifies all cables after installation to insure optimum performance.