General Category => Support => Topic started by: JoeMD on 07/Apr/2013 05:55:35 AM

I've only had my Retrode for a little while. I just got the SMS plug-in and tried to upgrade the device's firmware as described on the site. However, when I press HWB and RESET the computer continues to recognise the Retrode as the Retrode, it doesn't ask for drivers as stated in the instructions. I've tried it over and over and can't get it to work. Any help would be greatly appreciate.

You need to keep HWB pressed down until a second or so after you release RESET. Also, do they both *click* the same way when you press them? (could be that the HWB push button is not aligned correctly)

I tried it again but I'm still not getting anywhere. I help down the HWB for a few seconds after pressng Reset as you suggested. The computer "donged" (made the sound it does when removable media is removed) once as id media is being removed normally. Very soon after this (within the few seconds HWB is held after pressing Reset) and then twice more in quick succession. However, the computer no doesn't recognise the Retrode is plugged into it at all, as the Retrode itself or as a new device.

If I do the same but release HWB right after the first "dong" the computer recognises the Retrode again. No matter what I try, the computer NEVER asks for drivers.

I tried the Retrode as-is with the SMS converter and it seems to work fine, although I only ran it for a short time. Still, I'd like to get this issue sorted for any future firmware updates.

1.) Use Device Manager 2.) Find Unknown Device3.) Right Click on it4.) Select Update Driver Software5.) Select Browse my computer for driver software6.) Browse to where you installed Flip7.) Make sure Include Subfolders is checked8.) Click Next9.) It will then install the drivers needed for the device.10.) Then Follow the tutorial on how to use flip to update the firmware.

1.) Use Device Manager 2.) Find Unknown Device3.) Right Click on it4.) Select Update Driver Software5.) Select Browse my computer for driver software6.) Browse to where you installed Flip7.) Make sure Include Subfolders is checked8.) Click Next9.) It will then install the drivers needed for the device.10.) Then Follow the tutorial on how to use flip to update the firmware.

The link to FLIP provided on the firmware page is outdated. It only takes you to the front page of Atmel's website.Here's an updated link to the download page for FLIP: http://www.atmel.com/tools/FLIP.aspx (http://www.atmel.com/tools/FLIP.aspx)

FLIP requires a Java Runtime Environment (JRE) to run.If you already have a JRE installed, download "FLIP 3.4.7 for Windows (requires Java Runtime Environment)".If you do not have a JRE yet, download "FLIP 3.4.7 for Windows (Java Runtime Environement included)" instead.Note that, from time to time, the version number of FLIP will increase, but I will not update the text of this post to reflect that. :)

To start each download, click the icon next to its description text on the download page.

The link to FLIP provided on the firmware page is outdated. It only takes you to the front page of Atmel's website.Here's an updated link to the download page for FLIP: http://www.atmel.com/tools/FLIP.aspx (http://www.atmel.com/tools/FLIP.aspx)

FLIP requires a Java Runtime Environment (JRE) to run.If you already have a JRE installed, download "FLIP 3.4.7 for Windows (requires Java Runtime Environment)".If you do not have a JRE yet, download "FLIP 3.4.7 for Windows (Java Runtime Environement included)" instead.Note that, from time to time, the version number of FLIP will increase, but I will not update the text of this post to reflect that. :)

To start each download, click the icon next to its description text on the download page.

Sorry for the hassle. Other products are easier to update; I guess it takes more than a part-time wannabe engineer (read: me) to come up with more elegant and usable solutions. Glad to hear you got it to work now.

I had this problem too, looks like it is a common problem not limited to the retrode.Following the instructions there brought me fúrther, problem is described there:

http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/26/why-does-my-usb-device-work-on-windows-8-0-but-fail-on-windows-8-1-with-code-43.aspx, go straight to the Workaround! You can search for the following sentence: "To apply the workaround for a specific device, add a REG_DWORD value named SkipBOSDescriptorQuery that"

(Though I am not done with flashing yet, at least no usb error and usb connection can be opened.)

I had this problem too, looks like it is a common problem not limited to the retrode.Following the instructions there brought me fúrther, problem is described there:

http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/26/why-does-my-usb-device-work-on-windows-8-0-but-fail-on-windows-8-1-with-code-43.aspx, go straight to the Workaround! You can search for the following sentence: "To apply the workaround for a specific device, add a REG_DWORD value named SkipBOSDescriptorQuery that"

(Though I am not done with flashing yet, at least no usb error and usb connection can be opened.)

edit: Flashing is now working.

This workarround worked for me. I was able to enter DFU mode and install drivers but Flip always threw an error on connecting. I suggest adding this piece of information to firmware update instructions if it is not too much of a hassle.

I had this problem too, looks like it is a common problem not limited to the retrode.Following the instructions there brought me fúrther, problem is described there:

http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/26/why-does-my-usb-device-work-on-windows-8-0-but-fail-on-windows-8-1-with-code-43.aspx, go straight to the Workaround! You can search for the following sentence: "To apply the workaround for a specific device, add a REG_DWORD value named SkipBOSDescriptorQuery that"

(Though I am not done with flashing yet, at least no usb error and usb connection can be opened.)

edit: Flashing is now working.

This workarround worked for me. I was able to enter DFU mode and install drivers but Flip always threw an error on connecting. I suggest adding this piece of information to firmware update instructions if it is not too much of a hassle.

Using Win10 pro x64 in case that ring any bells.

Regards.

How did you find the hex and binary codes for the USB Device Descriptor? I tried the workaround a couple days ago but couldn't get it to work. I feel like I did the workaround wrong.

If you go to device manager, double click the entry, and click details, and in the "Properties" drop down select "Hardware Ids." it should show the VID, PID, and REV. With respect to Retrode 2, it should probably be VID_03EB PID_2FF9, and REV_0000. If the computer can't get that information from the device (for example, it says the VID and PID are both 0000) then the work around won't help. In that case, I'd recommend trying a different PC. (Note, this VID/PID combination match the entry for AT90USB64 in the atmel_USB_dfu.inf file that is installed as part of Flip 3.4.7).