As an industry leading payment solutions provider, we are seeking an experienced, motivated and focused Customer Maintenance Advisor to join our growing Maintenance team in Derry.

Radius Payment Solutions formed in 1990 and now manages over 2.75 billion litres of fuel per year and processes 40 million transactions. We have offices in 13 countries across Europe and Asia and employ over 1000 people.

As a Customer Maintenance Advisor you will maximise the volume and profit from our existing customer portfolio through pro-active contact, pricing, identifying reasons for non-users and attrition across the portfolio whilst maintaining high levels of customer service at all times. The role includes contacting the portfolio to review accounts, increasing revenue and lead generation.

Key Tasks

Management of an allocation of customers to ensure that they continue to use our fuel cards or identify reasons why they are not being used

Negotiating with existing customers to maximise revenue and volume on a weekly basis

Resolving customer issues and complaints

Identify potential within the portfolio for increased revenue

Generating leads

Adding value added products

Key Skills/Attributes

Good administrative skills

Excellent communication skills; being confident and articulate

Ability to negotiate with clients to achieve win-win situations

Methodical and thorough approach towards tasks

An ability to work well in a focused team, reliable and able to rapidly establish a high degree of trust and rapport

Accuracy and attention to detail

Good understanding of Microsoft Office, particularly MS Excel

Self-motivated and self-disciplined to follow a daily structure

Radius Payment Solutions is committed to equal opportunities for all our employees.

Radius Payment Solutions is a growing company and as such, we believe we can offer exceptional opportunities for the right individuals. This includes the chance to partake in secondments to our international offices across the globe.

Salary and package is competitive and includes annual pay review and bonus scheme, pension, childcare vouchers, service awards, company sick pay, life assurance.