Silly question, but how do I know what my OTRS home dir is. This is a default Debian install. I believe it to be /usr/share/otrs 'coz that's where my Kernel and other sub-dirs are.
I ran "./SetPermissions.sh /opt/otrs root www-data" and this has sorted my System, SysConfig problem out - I now have access. However, I still get permission problems with Misc, Package Manager...
-----Ursprüngliche Nachricht-----
Von: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] Im Auftrag von Nils Breunese (Lemonbit Internet)
Gesendet: Dienstag, 21. Februar 2006 15:21
An: User questions and discussions about OTRS.org
Betreff: Re: AW: [otrs] System / SysConfig error message
Oliver Buckie wrote:
> I ran $OTRS_Home/bin/otrs.checkModules and XML::Parser was not
> installed - everything else fine. So I installed "libxml-parser- perl
> 2.34-4", re-ran otrs.checkModules and all OK.
That should help, yes.
> I get one step further now in System, SysConfig page.. However, as
> with Misc, Package Manager - I get permisison problems:
>> Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm:
> permission denied!
>> In the "/usr/share/otrs/bin#" directory I ran "./.SetPermissions.sh
> /usr/share/otrs root root" - but this has not helped. Any ideas what I
> am doing wrong?
Usage: SetPermissions.sh <OTRS_HOME> <OTRS_USER> <WEBSERVER_USER> [OTRS_GROUP] [WEB_GROUP]
I don't know if /usr/share/otrs is your OTRS homedir, but that could be. However, otrs and apache should not be run as root and I hope you aren't running either as root (especially not apache, running apache as root is a major security no-no).
On my machine I'd run: ./SetPermissions.sh /opt/otrs otrs apache
But like I said, your config may be different.
Nils Breunese.
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