FAQ

QUESTIONS ABOUT PURCHASES

Who do I contact if I have a question about my order?

Order fulfillment is now being done by our good friends at Dogwise in Wenatchee, WA. We are confident that they will continue the same level of customer-friendly service that we have done our best to provide. Nothing else will change: Same website, same products, and Trisha in the background writing her blog and Facebook posts, still committed to improving relationships between people and animals all around the world. If you have any questions about your order, contact Dogwise at (509) 881-0214 or at support@patriciamcconnell.com. Orders can be faxed to (509) 662-7233.

Do you ship outside of the United States?

We currently ship to North America, Asia, Australia and Europe.

What Credit Cards do you accept?

We accept MasterCard, VISA and Discover credit cards. We also accept PayPal!

What kinds of discounts are available to me?

All of the books published by McConnell Publishing have special pricing when you buy in bulk (10 or more, 20 or more). If you run a business, or are a retail store you may be eligible to purchase products at the wholesale rate. Check out the details at Wholesale Inquiry. We're sorry, but wholesale accounts are not available for international customers.

Can items be returned?

You may return books and DVDs to Dogwise within 30 days of purchase. Returns will only be accepted if the product is still in its original packaging and in excellent, re-sellable condition. DVDs may only be returned if they are unopened and in the original shrink wrapped packaging.

Full credit for returned products will be issued only if items are not damaged (incuding scuff marks on book covers) in return transit. Refunds for the original purchase price will be made by check. Shipping and handling costs are not refundable, unless your product arrives in a damaged condition. In that case, there will be a full refund for the purchase price, shipping and handling. Please direct any questions regarding a return to support@patriciamcconnell.com. Returned products should be sent to:

Dogwise Returns
403 South Mission Street
Wenatchee, WA 98801

Can I print your eBooks?

Due to copyright laws, it is illegal to print or reproduce Dr. McConnell's books in any way, for any use. The eBook file types are not printable.

Can I buy a DVD and rent it out to others?

When you purchase a DVD it is for personal-home use only. The DVD may not be shown to the public, theatrically, commercially or for a profit. Its contents may not be uploaded in any manner onto web servers, web hosts or video-hosting websites. DVDs may not be rented, loaned for a fee, leased or subleased to others.

Can I use my own UPS account for my shipping expenses?

Unfortunately our website is not designed to use your shipping account number with UPS.

How can I donate copies of “Love Has No Age Limit” to my local shelter?

Thanks for asking! Click here to find some suggestions for ways you can help!

THE LEARNING CENTER

Can the articles and blog posts from the Learning Center be printed?

We gathered and organized previously published work by Patricia to make it easily available to you and can be printed off for your use. Enjoy! Books and booklets should not be photocopied. We appreciate your respecting the copyright laws.

Can parts of Patricia’s books be used in Training Classes?

Several of Patricia’s books are tailor made to give structure to puppy and dog training classes. There is special pricing available to dog trainers who sign up with McConnell Publishing as a “Wholesaler” or you can enjoy discounted prices when you buy in bulk (over ten copies per book title.) Book content should not be photocopied and distributed in training classes as that is a violation of the copyright without written permission from Patricia.

Can Patricia tell me what resources are best for my dog’s behavior problems?

We spend a lot of time on the product information on the website to help clarify what books and DVDs are best for various problems. Check out the Reading Room to find videos, blog, Bark magazine articles, as well as books and DVDs on a wide range of topics. Use the Search function if you don’t see a topic that applies to your dog. If you can't find what you need, you can use the Finding Resources section to locate a trained professional to help you.

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Trisha's Blog

Join thousands of dog lovers around the world in an ongoing inquiry about canine behavior, and follow the adventures of Patricia (2 legs), Willie, Maggie, & Tootsie (4 legs), and a very spoiled flock of sheep.