1. What kind of service will I get with your agency? One on one personalized & friendly assistance from a licensed agent.2. What are your hours? Monday - Friday 9am - 5pm, (closed 12 - 1pm for lunch)3. Can I make payments in the office? No. Payments must be made to Mercury directly.4. Do you offer package rates? Yes, when we write both home and auto, we offer multi policy discounts.5. If I refer a friend, what do I get? In addition to our appreciation, you will receive a $10 gift card from one of these stores: Best Buy, iTunes, Starbucks. The choice is yours.6. Do you charge a brokers fee? No.