Optional Fees

General Conditions for Web/Mobile Check-in

1 - AIRPORTS WHERE THE SERVICE IS AVAILABLE

Web/mobile check-in is available on all flights operated by SATA departing from the following airports:

Azores

Madeira

Lisbon

Porto

Boston

Toronto

Frankfurt

Las Palmas

London

Cape Verde

And for all passengers and destinations, except:

Connecting flights from SATA Air Açores to SATA Internacional (at any point of the itinerary and provided that the connecting flights are already available for check-in). However, the web/mobile check-in is available when the journey involves only flight connections from SATA Internacional to SATA Air Açores.

SATA IMAGINE members who have redeemed miles to upgrade to SATA PLUS class.

2 - WHEN IS THE WEB/MOBILE CHECK-IN AVAILABLE

You can check-in online from 48 hours(*) until 1h15 before your flight schedule time of departure and 3 hours before departure if leaving from London.
(*)Note: Flights to/from United States and Canada, Check-in online is available 24h before departure.

3 - BOARDING PASS PRINT

All passengers can check-in online successfully, choose their seat on board SATA Internacional flights and, in some cases, print their boarding pass.
You will not be able to print your boarding pass in the following situations:

When travelling with the following fares:

Student, all flights;

Resident, presenting a work contract;

Connecting flights*;

If you have requested a specific service:

Special baggage transportation;

Assistance.

Or flights to/from USA, Canada, United Kingdom, Frankfurt and Cape Verde (due to specific procedures for these destinations);

Should you need a printed boarding pass to cover any formality, it will be available from 48 hours prior to the flight up to the check-in closing time. After this time the printing of the boarding pass will only be possible upon request via a SATA booking office or through the Contact Center. The duplicate document has an associated cost of 5EUR.

*If you have a connecting flight please check all the conditions here.

Whenever your boarding pass can not be printed, your must contact the check-in drop-off counter until 1h15 before your flight schedule time of departure.
Check below the online check-in counter that you should contact. If you have requested a special service, please contact the airport earlier. We appreciate your comprehension.

4 - BAGGAGE POLICY AND AIRPORT ARRIVAL TIMES

4.1 - Baggage policy

If you are travelling with checked baggage or carry-on baggage, check here the baggage policy. Failed to comply with this conditions may result in additional fees or the baggage transport can be denied.

Airport web check-in counters and baggage drop-off times.

AIRPORT WEB CHECK-IN COUNTERS AND BAGGAGE DROP-OFF TIMES

Airport
(departure)

Web check-in counter
(drop-off)

Schedule

Available since
(on flight day)

Latest recommended time

Ponta Delgada

11

Airport opening time

1h15*

Santa Maria

1

Airport opening time

Terceira

9

Airport opening time

Pico

1

Airport opening time

Horta

1

Airport opening time

Graciosa

2

Airport opening time

São Jorge

2

Airport opening time

Flores

1

Airport opening time

Corvo

single

Airport opening time

Funchal

4-8

2h00*

Lisbon | Terminal 1

37

2h00*

Porto

1-15

2h00*

Boston | Terminal E

14

2h30*

Toronto | Terminal 3

515

4h00*

Frankfurt

962-964

2h30*

London

Check counters at airport

3h30*

Cape Verde

Check counters at airport

2h30*

*Before your flight schedule time of departure.

4.2 - Recommended Airport Arrival Times

To ensure trouble-free check-in and on-time flights, we recommend that passengers arrive at the following times:

Recommended airport arrival times for passengers with checked baggage

Passengers with checked baggage

Check-in time until

Latest check-in

Inter-island flights (flights within Azores)

1h30 min

30 min

Domestic flights Terminal 1 Lisbon

2h00 min

1h00 min

Domestic and European Flights

1h30 min

45 min

Intercontinental Flights*

2h30 min

1h00 min

Recommended airport arrival times for passengers without checked baggage

Passengers without checked baggage

Without check-in

With check-in

Inter-island flights (flights within Azores)

40 min

20 min

Domestic flights Terminal 1 Lisbon

1h05 min

50 min

Domestic and European Flights

50 min

30 min

Intercontinental Flights

1h10 min

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5 – ADDITIONAL DATA – APIS (ADVANCED PASSENGER INFORMATION SYSTEM)

Airlines are required by law to collect passenger’s additional data for transmission to the competent authorities of some countries.
If you are traveling to/from USA, Canada and United Kingdom, you will be asked to enter additional identifying information during web/ mobile check-in process.
API information is mandatory, at passenger’s responsibility. If you fail to provide this information, you will not be able to perform your web/ mobile check-in.

6 – WEB/ MOBILE CHECK-IN FLIGHTS OPERATED BY PARTNER AIRLINES

Web/ mobile check-in may be available for flight connections operated by TAP, when included in your itinerary. In case of flights operated by other airlines, web/ mobile conditions may be different. Check TAP’s web/ mobile check-in general conditions at www.flytap.com.

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