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Job Description

Sales leads are responsible for the merchandise presentation standards, including floor recovery and replenishment while personally contributing to the productivity of the team at least 80 percent of the time. Responsibilities also include customer satisfaction, sales, margin, visual-presentation standards, Ready all Day standards and inventory protection standards. Takes ownership for enhancing the customer experience within area of responsibility and entire store when acting as customer service manager. Sales leads are responsible for the merchandise presentation standards, including floor recovery and replenishment while personally contributing to the productivity of the team at least 80 percent of the time. Responsibilities also include:

Customer satisfaction, sales, margin, visual-presentation standards.

Ready all Day standards and inventory protection standards.

Assists the Store Manager in opening, closing and securing the store when necessary.

Ensures all elements of the established Home Appliance Showroom culture are followed.

Makes and serves coffee and cookies for the customers.

Leads by example to set a customer-focused environment for entire team.

Provides daily coaching and training for sales associates on Fast, In-Stock and Helpful tactics to enhance each customer's experience.

Understands and teaches signals for help and how to respond immediately to support customers.

Provides consultative selling (following the CCE process) and service for customers.