A user is unable to submit a Cycle Plan. No error is displayed and Veeva loading logo remains on the screen indefinitely.

Root Cause:

One of the causes can be the Territory Specific Field (TSF) records related to the Account. The TSF records are related to an Account and to an Address.

If the Address on the record is not related to the TSF Account but is related to another account, it stops the Cycle Plan from being submitted.

Solution:

Amend the invalid TSF records.

Verify the data thoroughly prior to data loading.

Send us your feedback: We're always looking for feedback to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.