topic Re: Digital Adapter Missing Channels in TVhttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400017#M43451
That makes me more determined not to ever willingly change my TV package. I have one owned HD-PVR and four DTA's in use. ( main TV, (guest room. kitchen and two bedrooms).<BR /><BR />I doubt that they would be willing to replace all the DTA's with boxes for free and I'm not willing or able to increase my monthly entertainment costs.Mon, 24 Jul 2017 21:37:56 GMTjays772017-07-24T21:37:56ZDigital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/330384#M30931
<P>Good morning,</P>
<P>&nbsp;</P>
<P>I'm on phone call #6 trying to sort this out, and would appreciate some help if anyone else has been through this. I have a digital adapter, and I originally received channels #1-70ish while on VIP. I recently switched to Extra Plus, and now only get #1-28 and #59-70. Everything is missing between channel 28 and 59.</P>
<P>&nbsp;</P>
<P>I thought I finally found the answer this morning, when I spoke to 'Sara'&nbsp;in tech support on live chat. She stated that I was on 'basic cable' for the digital adapter. When I asked if Extra Plus is considered 'basic cable' this was her response:</P>
<P>&nbsp;</P>
<P>"No that's the thing you would have to have combo or ultimate to get the extra plus. You have extra outlets."</P>
<P>&nbsp;</P>
<P>So are there varying degrees of cable levels outside of the digital packages? I'm confused as to why I can't see channels on my digital adapter anymore that I still paying for as part of the Extra Plus package (eg. 42/45/56, and many others). Btw, I'm in Cambridge Ontario and when I pull up the channel lineup for digital adapter in my area it has all the channels listed that I'm missing, saying they should be available.</P>
<P>&nbsp;</P>
<P>When 'Sara' transferred me to customer service they stated:</P>
<P>&nbsp;"I do apologize that tech was wrong, it is because you have a digital adapters on your 2nd outlet that you cannot see all your channels."</P>
<P>&nbsp;</P>
<P>Help! I just want to watch the channels again that I was able to see a month ago (and that I'm paying for).</P>
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<P>***Edited Labels***</P>Sat, 31 Oct 2015 15:25:04 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/330384#M30931mednorth2015-10-31T15:25:04ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/330392#M30932
<P>Hi <LI-USER uid="1500708">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Thank you for your post.</P>
<P>&nbsp;</P>
<P>We can you definitely look into the channels you're missing.</P>
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<P>I’m going to send you a private message from <A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">@CommunityHelps</A>. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
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<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Sat, 31 Oct 2015 15:57:13 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/330392#M30932RogersPrasana2015-10-31T15:57:13ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351021#M37517
I am experiencing the same problem. Please help as I am being told various things.Tue, 22 Mar 2016 23:19:47 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351021#M37517DaBears2016-03-22T23:19:47ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351022#M37518
<P>Hi&nbsp;<LI-USER uid="897495">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>Which channels are you missing specifically? Are you getting a black screen on the channels or any messages?&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,&nbsp;</P>
<P>RogersHassam&nbsp;</P>Tue, 22 Mar 2016 23:29:19 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351022#M37518RogersHassam2016-03-22T23:29:19ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351024#M37519
It jumps from channel 28 to 59. Never the case before and it occurred when I exchanged adaptorsTue, 22 Mar 2016 23:34:30 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351024#M37519DaBears2016-03-22T23:34:30ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351042#M37520
<P><LI-USER uid="897495">﻿</LI-USER>, please send a private message to&nbsp;<LI-USER uid="1446984">﻿</LI-USER>&nbsp;when you are online next. I will need to access your account to help resolve this issue. It might be a package related problem which we can look into further.&nbsp;</P>
<P>&nbsp;</P>
<P>Thanks,&nbsp;</P>
<P>RogersHassam&nbsp;</P>Wed, 23 Mar 2016 01:48:40 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/351042#M37520RogersHassam2016-03-23T01:48:40ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/353010#M37867
<P>I have spoken to 7 different people and have received 7 different answers. I switched from VIP to Digital plus and, at that instant, the one TV on a digital adaptor&nbsp;lost channels 42 and 46, as well as a few others (I think) but still seemed to work on most channels above that as well as many above 100. My PVR as well as an old digital box had no issues and continued to work as expected (so all the expected channels were getting to the house). The last customer service rep I spoke to (many of those I talked to before were technical reps some of whom suggested I exchange the converter - which did not help) indicated that, as Rogers was continuing to change channels over to digital, I would continue to lose channels on the adaptor and that in a few months the adaptor would be completely useless. The loss of channels when I switched services is because VIP and Digital plus are not in sync with their timing on the switchover. The only solution seems to be to rent a digital box.&nbsp;</P><P>&nbsp;</P><P>The whole thing seems extremely strange to me as I thought the whole changeover happened some time ago, thus the need for an adaptor, but I do know that the tech did something in the box on the side of the house so perhaps that initiated the change.&nbsp;</P><P>&nbsp;</P><P>All in all, regardless of the reason (assuming there is one), seven different and conflicting answers from 7 Rogers reps is very bad service and makes one wonder where the truth lies.&nbsp;</P>Thu, 14 Apr 2016 20:59:06 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/353010#M37867Vanpoorten2016-04-14T20:59:06ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/353148#M37910
<P>Had a tech out to the house to try and finally resolve this issue. He could not figure it out either and talked to a further 3 people and got a range of answers. Finally we just gave up and installed a digital box which solved the problem. Although it makes no sense at all, this summarizes the situation: VIP- all channels worked on the HD, digital box and adaptor; Digital&nbsp;plus- all channels worked on the HD and Digital box, but only Digital basic channels worked on the adaptor. Between the two of us, the installer and I consulted at least 10 people with no rational explanation. Whatever Rogers is doing, obviously they are tryingto eliminate the free digital boxes.&nbsp;</P>Sun, 17 Apr 2016 11:38:00 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/353148#M37910Vanpoorten2016-04-17T11:38:00ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391402#M42627
<P>My DTA50 won't allow me to watch certain channels like 21 Snet1. It skips from 20 to 22 when pressing channel up. And when I press 21 and then enter nothing happens.<BR /><BR />How do I fix this?</P>Sat, 15 Apr 2017 03:11:43 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391402#M42627PapaGuido2017-04-15T03:11:43ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391470#M42628
<P><LI-USER uid="820103"></LI-USER>:</P><P>&nbsp;</P><P>Although the DTA-50 was originally utilized to tune all the channels in your package that were analogue, but switched to digital, I believe that is no longer the case.&nbsp; I believe the DTAs now only tune the channels in the "starter pack" or something similar.</P><P>&nbsp;</P><P>For any channels that the DTAs no longer tunes, but that are in your package, you will need to get a real set top box instead of the adapter.&nbsp; Someone more familiar with the DTAs&nbsp; than I may be able to expand on this or corroborate the above.&nbsp; I believe there was another thread on the digital adapters that discussed this, but I couldn't find it right now.</P><P>&nbsp;</P><P>Use the following link and click "See channels included".</P><P>&nbsp;</P><P><A href="https://www.rogers.com/consumer/tv/starter-package#/starter-channels" target="_blank">https://www.rogers.com/consumer/tv/starter-package#/starter-channels</A></P><P>&nbsp;</P><P>I suppose it's also possible that your DTA is not properly authorized for your account, in which case you'll need to call Rogers to get the proper authorization, but I'm not sure if that's the case anymore.</P>Sat, 15 Apr 2017 03:49:25 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391470#M42628572017-04-15T03:49:25ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391514#M42633
<P>I have VIP and the channels I receive on my TV with the DTA-50 have not changed since the introduction of the new packages.</P>
<P>&nbsp;</P>
<P>They area s follows:</P>
<P>&nbsp;</P>
<P>1 YWTW<BR />2 TVO<BR />3 GLOB<BR />4 OMMI1<BR />5 CBLT<BR />6 WKBW<BR />7 CITY<BR />8 CTVSO<BR />9 CTV2L<BR />10 GUIDE<BR />11 CHCH<BR />12 CBLFT<BR />13 WOOD (local Rogers)<BR />14 OMNI2<BR />15 WIVB<BR />16 YESTV<BR />17 TFO<BR />18 CTVNC<BR />19 SHOP<BR />20 WGRZ<BR />21 WQLN<BR />22 SNO<BR />23 WN<BR />24 VIS<BR />25 YTV<BR />26 CBCNN<BR />27 W<BR />28 WUTV<BR />29 MUCH<BR />30 TSN4<BR />31 A&amp;E<BR />32 AMC<BR />33 CNN<BR />34 TLC<BR />35 CMT<BR />36 FUSTO<BR />37 TLN<BR />38 OLN<BR />39 SHOW<BR />40 BRAVO<BR />41 HGTV<BR />42 TREE<BR />43 SLICE<BR />44 DISC<BR />45 HIST<BR />46 CMDY<BR />47 WPCH<BR />48 SPACE<BR />49 TCM<BR />50 TOON<BR />51 FAMLY<BR />52 FX<BR />53 MTV<BR />54 SN360</P>
<P>56 BNN<BR />57 DTOUR<BR />58 FOOD<BR />59 ABCSP</P>
<P>62 CTVTO</P>
<P>67 SEC1*</P>
<P>70 APTN</P>
<P>95 CFTM<BR />96 RDI<BR />97 CPACE</P>
<P>129 OLEG</P>
<P>786 TSN4</P>
<P>911 ALARM*</P>
<P>988 SEC1*<BR />989 SEC2*<BR />990 SEC3*<BR />991 SEC4*</P>
<P>* Nothing shows</P>
<P>&nbsp;</P>
<P>These are the same channels that show on the non-interactive guide channel (Ch 10 for me, Ch 5 or whatever in Toronto). These are channels included in VIP that are in the DTA tuner range, just not HD.</P>
<P>&nbsp;</P>Sun, 16 Apr 2017 02:06:36 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391514#M42633OLDYELLR2017-04-16T02:06:36ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391520#M42636
I seem to recall asking a question last year if the DTA boxes support different cable packages, and the upcoming Pick and Pay and the answer I got was negative. They were only introduced for a specific purpose and once that deadline has come and gone, you need a proper HD STB to receive all the channels in your package.<BR /><BR />I knew something was up a few years ago when my Father had a digital VIP package, had 2 STBs but also had a DTA-50 adapter on one of the TV sets because we are not rich so we were on a tight budget and one of our STB broke down on us and we had no money to spend on replacing it at the moment.<BR /><BR />One of the things I noticed is the DTA50 would NOT tune multicultural channels such as my Dads favourite Italian channel RAI, The moment I experienced this I knew the DTA would be incompatible with other packages such as Pick and Pay and vice a versa, and it really only makes sense to buy or rent a proper STB from Rogers.Sun, 16 Apr 2017 02:38:16 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391520#M42636Pauly2017-04-16T02:38:16ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391537#M42645
<P>I can't see any logical reason why a customer's DTA-50 couldn't tune all the subscribed SD channels within its range. The days of physically blocking unsubscribed channels with filters are long gone. All I can surmise is that Rogers introduced the free DTA-50s to appease the millions of analog customers that would be losing their cable TV and could not&nbsp;afford the jump to expensive STBs.&nbsp; Once that was taken care of,&nbsp; removing channels available with the DTA was the thin end of the wedge to coax them into renting or buying STBs. I think cutting channels in view of all the alternatives to cable TV available today is not the best plan for customer retention.</P>Sun, 16 Apr 2017 14:47:54 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391537#M42645OLDYELLR2017-04-16T14:47:54ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391550#M42650
<P>What may be happening here is that if people change their package, or if they exchange their DTA, or get a new DTA, then Rogers takes that opportunity to "reduce" the number of authorized channels viewable with a DTA, encouraging people to get a STB instead.</P>Sun, 16 Apr 2017 17:36:08 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391550#M42650572017-04-16T17:36:08ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391593#M42656
<BLOCKQUOTE><HR /><LI-USER uid="806854"></LI-USER> wrote:<BR /><P>I can't see any logical reason why a customer's DTA-50 couldn't tune all the subscribed SD channels within its range. The days of physically blocking unsubscribed channels with filters are long gone. All I can surmise is that Rogers introduced the free DTA-50s to appease the millions of analog customers that would be losing their cable TV and could not&nbsp;afford the jump to expensive STBs.&nbsp; Once that was taken care of,&nbsp; removing channels available with the DTA was the thin end of the wedge to coax them into renting or buying STBs. I think cutting channels in view of all the alternatives to cable TV available today is not the best plan for customer retention.</P><HR /></BLOCKQUOTE><P>I agree wholeheartedly. Rogers today, is a very sad state of affairs. We rent a home in Florida during January and February. The provider is Comcast. The owner there has a great Cable package - everything except the premium channels, such as HBO or NHL Center Ice. &nbsp;The main TV in the living room has a set top box. All of the bedrooms have DTAs &nbsp;- but not just any DTA - an<STRONG> HD DTA </STRONG>- hooked up with HDMI. The bedroom TVs receive ALL of the channels that the living room set top box does - in this case, well over 400 channels. The DTAs even include a guide, albeit a more simplified guide than the main set top box. So.....if rogers is cutting channels that can be received with their SD DTAs, the only logical reason is to get you to switch to a more expensive set top box. So rogers, if we do not wish to switch, will you provide us with an HD DTA? The technology is there rogers, so why are you restricting it?</P>Mon, 17 Apr 2017 03:03:01 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391593#M42656Dugi2017-04-17T03:03:01ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391622#M42658
<P>Just a comment on the various posts - for those who can't seem to get a straight answer on the DTA channel lineup, or whether they are free, or what they cost, etc, and it seems that no matter how many different people you ask, this is consistent with the experience that many including my self have gone through. &nbsp;And yes, this is attocious customer service and just leads to annoyed customers, and increases the risk that we will finally say, forget it, I am going elsewhere.</P><P>&nbsp;</P><P>They don't seem to get it, or maybe just don't care, that although OTA, and OTT are leading to loss of customers, as well as poor implementation of Nextbox, constantly changing packages and price increases, and the increasing availability of 3rd party wholesale providers and FTTN and FTTH are taking a real bite on their service.</P><P>&nbsp;</P><P>I sat and watched Bell sattellite at my father-in-laws this weekend, and I have to say, that the model and the quality and performance and speed is comparable if not faster than Rogers, with the second remote box free in the price, they are rural, so have a slower ADSL internet at 5Mbs, but more than meets his needs with a very large bandwidth bucket, and they are being provisioned for FTTN in their rural area north of Oshawa in the near future, and already have all equipment in place such as their home 3000 modem in place already.</P><P>&nbsp;</P><P>So, Rogers needs to get its act together on pricing for second boxes to permit for full channel selection. &nbsp;The remote terminal for Bell permits for connection to analogue TV's, so no need for DTA type devices, and full whole home capability and full channel selection in all location (and wireless too).</P><P>&nbsp;</P><P>They also have full Internet channels for OTT channels like Netflix and Crave right on the device - integrated alongside the sattellite stations.</P><P>&nbsp;</P><P>And finally, when you consider that &nbsp;rogers still has no true pick and pay of channels that allow for reduced prices as you increase your number of channels, they go the basic pick and pay price, or theme packs, with the same old channels that few people watch, and who knows what you will get on your DTA once you set things up. I keep hearing starter mix only - I may as well put up a digital over the air antenna in my GTA area instead, and the in home one I tried did a pretty good job - sure not good for everyone, but an option to consider.</P><P>&nbsp;</P><P>So Rogers really needs to get its act together on fair pricing, consistent messaging from CSR's and techs and giving the power to front line CSR's to build packages that meet our needs, not build for greatest profit for Rogers. &nbsp;If most of the other providers can do it, Rogers can too, just is choosing not to. &nbsp;There is not much competition, but if they are not careful, they risk losing huge numbers of cable customers to the alternatives, and when they go, most will take everything and get bundle prices elsewhere. Sure one time cost of hardware and set up, but even those are coming down rapidly, and most of the 3rd party ones list off all supported modems and other equipment, and you can get them from them or from ebay and other sources.</P><P>&nbsp;</P><P>As to the original question, what will you get on a DTA - it seems that there is a large range of different messages, and many of us have lost channels, while some have lost none - there is no valid reason for us to lose the original channels we were getting in our packages, which are also in the new packages, other than to encourage us to buy another digital settop box and pay the digital fee. &nbsp;Just another nickel and diming money grab.</P><P>&nbsp;</P><P>I don't think any of us will know what we get on a DTA until we see it, and as we change packages, it looks like we can expect that to change up, or maybe not. &nbsp;That is the problem, we often don't know what we are really getting until we get it, and then good luck negotiating to go back (you generally can't), or to convince them that you were not well informed and by contract, the most you can do is cancel the service within 30 days, no penalties, just the cost of the service you used, and then you have no services. &nbsp;Make me do that and I know what I would do - I would be gone, gone, gone, in a blink of an eye.</P><P>&nbsp;</P><P>So keep asking, maybe we will someday get a consistent answer on things like what does a DTA get, how is loyalty better than new packages, what is aconsistent and fair loyalty packaging and pricing, and getting choice of our desired tv watching at fair prices. &nbsp;Rogers does not seem in any hurry to do this, but competition may soon force them in that direction, but tomake it happen, we have to be prepared to walk.</P><P>&nbsp;</P><P>I will acknowledge that with 24 years, that has been difficult to do, but as I shop around and see what others have, my insane addiction to things I don't care about on TV, and desire to just not bother to change is being quickly overcome.</P><P>&nbsp;</P><P>Bruce</P>Mon, 17 Apr 2017 06:15:27 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391622#M42658BS2017-04-17T06:15:27ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391662#M42660
<P>I agree with a lot of what BS said.<BR /><BR />Rogers is very behind technologically in their Cable TV division, and we all know this, but we still pray that their technology performs as expected which we all know does not always happen.<BR /><BR />What I'm trying to say is they operated their Analogue Cable Network a lot longer than they should have, which is why they came out with the Digital Transport Adapters in the first place. If they had migrated everyone off their Analogue cable earlier or do it differently like take the bite and offer a full fledged Set Top Box, be it Standard Definition, they would not be having this problem with missing channel lineups that they have today but they did not go this route and that's why we are having such discussion.<BR /><BR />I too think the DTA50 can actually handle the channel lineup that the regular Set Top Boxes get, but it could cost them more to make custom channel maps on the DTA to mimic the channel lineups on the STBs that they probably said NO to the vendor and kept it simple to either force people to get a full fledged STB or to leave cable all together and become a Chord Cutter or go with Antenna<BR /><BR />Either way you look at it, the recent announcement about them Abandoning their attempted In House IPTV solution and all the waisted R&amp;D money they dumped into it that is now a huge loss for them and it does not look good for customers like us who put our faith and trust in the Rogers brand to deliver top notch customer experience with leading edge technology and innovation.</P>Mon, 17 Apr 2017 13:16:32 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/391662#M42660Pauly2017-04-17T13:16:32ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399775#M43416
This morning, we lost channels 30-63, on only 1 of the digital adaptors, in our house. If you try to click on, say channel 36, either using Channel +/-, or inputting with the numbers, you first get the Service I terruption box, then a black screen. The other adaptors, in the house, still work.Thu, 20 Jul 2017 13:59:29 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399775#M43416zimmermn2017-07-20T13:59:29ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399792#M43417
<P>Sounds like it possibly is a signal drop, just on that particular connection?<BR /><BR />if they are going through one splitter, etc.. could just be the one port of it.</P>Thu, 20 Jul 2017 17:42:56 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399792#M43417Gdkitty2017-07-20T17:42:56ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399952#M43439
ALL of our Digital Adaptors were replaced today, by Rogers, with full digital boxes (no charge for the equipment, at least, for the first year). As they change customers' TV packages, they are filtering out the channels, so they no longer come through the adaptors. They want to be able to charge for equipment rentals and they are phasing out the adaptors.Mon, 24 Jul 2017 07:32:16 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399952#M43439zimmermn2017-07-24T07:32:16ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399983#M43442
<P>Yes, in a recent offer put together I already owned a PVR and two of the digital adapters, and they offered to include a PVR which was part of the deal anyway, plus a HD terminal with no PVR as replacements for the DTA's, so I would maintain my full channel selection.</P><P>&nbsp;</P><P>And yes, if you keep the DTA's, you will get only the starter package channels, no matter what package you are on.</P><P>&nbsp;</P><P>Bruce</P>Mon, 24 Jul 2017 18:26:13 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/399983#M43442BS2017-07-24T18:26:13ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400017#M43451
That makes me more determined not to ever willingly change my TV package. I have one owned HD-PVR and four DTA's in use. ( main TV, (guest room. kitchen and two bedrooms).<BR /><BR />I doubt that they would be willing to replace all the DTA's with boxes for free and I'm not willing or able to increase my monthly entertainment costs.Mon, 24 Jul 2017 21:37:56 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400017#M43451jays772017-07-24T21:37:56ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400079#M43468
That's where we were at. Unfortunately, we had an expiry date, listed on our bill, with our TV plan, so they had to come up with something else. They did replace all the boxes, no rental fees, but again, it only lasts for 1 year. So that means another struggle again, next year.<BR /><BR />Interestingly, if you reauthorize your Digital Adaptors, or they get unplugged, they call it a system update and about 60-70% of the Channels will disappear. They claim they are not putting any filters, in place, to block the channels and that it may take time, for the system update, to reach every digital adaptor.<BR /><BR />It seems either they are applying filters to block the channels, when a digital adaptor needs to be rebooted, or reauthorization, or when it's been unplugged or, if/when the system update reaches all existing digital adaptors, one assumes that ALL digital adaptors will be affected. If so, it follows that ALL customers, with digital adaptors, will eventually succumb to this issue (whether they've made changes to their plan, or not).<BR /><BR />If that doesn't happen, it would appear that they would be applying filters, to block the channels.<BR /><BR />Guess we'll have to wait and see. Just be prepared...Tue, 25 Jul 2017 16:22:54 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400079#M43468zimmermn2017-07-25T16:22:54ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400087#M43469
<P>Rogers is all digital and there is no need for filters. That would require a truck run and is too expensive. They can authorize various channels on various set top boxes. You would think that they would have the same channels authorized on each box, but the adaptors have been different from the start.&nbsp; At first they authorized mainly the channels that used to be available on your analogue lineup, however lately they've been authorizing only the most basic channels on the DTAs, depending on if you call in, are unlucky, change your lineup, etc.</P>Tue, 25 Jul 2017 18:02:08 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400087#M43469572017-07-25T18:02:08ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400134#M43476
<P>Hello&nbsp;<LI-USER uid="511494"></LI-USER>,</P>
<P>&nbsp;</P>
<BLOCKQUOTE><HR /><LI-USER uid="511494"></LI-USER> wrote:<BR />Interestingly, if you reauthorize your Digital Adaptors, or they get unplugged, they call it a system update and about 60-70% of the Channels will disappear. They claim they are not putting any filters, in place, to block the channels and that it may take time, for the system update, to reach every digital adaptor.<HR /></BLOCKQUOTE>
<P>Just a heads up for others - I last used my DTA-50 adapter *last June* and plugged it back into power &amp; cable on Monday. &nbsp;It booted up with my entire analog channel lineup - no missing channels.</P>
<P>&nbsp;</P>
<P>I am in Brampton (410N/Bovaird) and have a grandfathered cable package (VIP Ultimate + Movies), so your mileage may vary.</P>Wed, 26 Jul 2017 03:29:02 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400134#M43476robindp2017-07-26T03:29:02ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400147#M43480
My point exactly. That's evidence that rather contradicts their story that the channels are "unable" to be transmitted, via the Digital Adaptors, isn't it? Seems more to support the case that a filter is being used, to prevent the channels from coming through.Wed, 26 Jul 2017 12:28:24 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400147#M43480zimmermn2017-07-26T12:28:24ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400151#M43482
<BLOCKQUOTE><HR /><LI-USER uid="511494"></LI-USER> wrote:<BR />...Seems more to support the case that a filter is being used, to prevent the channels from coming through.<HR /></BLOCKQUOTE><P>Clarification. As I mentioned earlier, in the old analogue days cable service providers utilized hardware "filters" upstream to preclude certain channels from getting to the set top box.</P><P>&nbsp;</P><P>Today, each box can have each individual channel authorized or not authorized electronically.&nbsp; Perhaps you are using the term "filter"&nbsp; to describe this authorization process, but it's not an actual filter and "filter" is inappropriate terminology.</P><P>&nbsp;</P><P>Yes, the DTAs are capable of providing many more channels than most people see. The channels that you don't see are not authorized on the box.&nbsp; The channels that you do see are authorized and Rogers can authorize or de-authorize any individual channel.</P>Wed, 26 Jul 2017 14:03:16 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400151#M43482572017-07-26T14:03:16ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400385#M43551
<P>I have a DTA on one of my TVs.&nbsp; We downgraded from VIP to Digital Plus and I still get all the same channels on the DTA that I did before, so something is definitely fishy for those of you with missing channels.&nbsp; I'm in Ottawa.</P><P>&nbsp;</P><P>It's funny, we have an older 8642 HDPVR on one of our TVs which is now basically useless since the new guide got forced upon us, so now I find the viewing experience with the DTA to be a dream in comparison, I can actually change channels!</P>Mon, 31 Jul 2017 04:54:11 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400385#M43551User00006242017-07-31T04:54:11ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400399#M43557
<P><U>Lost channels on Digital Adapter after switching from Digital VIP to Premier</U></P>
<P>&nbsp;</P>
<P>Hi there,&nbsp;</P>
<P>&nbsp;</P>
<P>I recently switched my Digital VIP package to the new Premier package. We have four TVs in the house (Basement, Main floor and two bedrooms)&nbsp;</P>
<P>Basement has NextBox 2.0</P>
<P>Main floor has NextBox 3.0</P>
<P>Master bedroom has&nbsp;<SPAN>NextBox 2.0</SPAN></P>
<P>Child Bedroom has Cisco DTA 50 - Digital adapter&nbsp;</P>
<P>&nbsp;</P>
<P>When we had Digital VIP up until Saturday July 29th the &nbsp;Digital adapter received all channels from 1-70 with a few exceptions. Now after switching to Premier the TV with the &nbsp;<SPAN>Digital adapter only tunes channels 1-20,28,60,61</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Any ideas as to why I would lose channels on the digital adapter only? I have tried to reset via tech support and by unplugging and plugging back in.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks very much for any help</SPAN></P>Mon, 31 Jul 2017 16:52:23 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400399#M43557JeffD172017-07-31T16:52:23ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400403#M43558
<P><LI-USER uid="1652991"></LI-USER>:</P><P>&nbsp;</P><P>Your post was moved to this existing thread on the topic. Please check out the last couple of pages of this thread which discuss the fact that this happens whenever you change your package or sometimes simply if you're unlucky and Rogers changes the authorized channels on the DTA for whatever reason.</P><P>&nbsp;</P><P>If this is an issue for you, then you can contact Rogers (by phone, chat, or PM here - login and use link below) and they will probably provide a set top box to replace your DTA - at least for while:</P><P>&nbsp;</P><P><A href="http://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">http://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984</A></P>Mon, 31 Jul 2017 16:59:21 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/400403#M43558572017-07-31T16:59:21ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/401564#M43736
<P>Another problem that happens, is that the "Customer Care" individuals, Or even the Retention department, fail to mention this fact when changing your package.</P><P>&nbsp;</P><P>Perhaps Rogers ought to pay attention to that...</P><P>&nbsp;</P>Tue, 22 Aug 2017 05:39:54 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/401564#M43736booger364647362017-08-22T05:39:54ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/401599#M43740
<P>In my experiences about talking about packages and my DTA's in the last 4 months, I have almost always been told about this issue, and as of late, they offered free rentals of full digital boxes to keep the channel mix, but it sometimes is missed.</P><P>&nbsp;</P><P>They are required to tell you under the current CRTC rules, and you have a legitimate reason to discuss further your options if you can demonstrate that you were not advised, as with that information, you as a customer, or any other customer may have made different decisions. &nbsp;It is there responsibility to demonstrate that they advised you of this by the way, not yours.</P><P>&nbsp;</P><P>Just mentioning it as a comment to your experience that you have observed not being advised of these changes when making or enquiring about changes for your package - It is more than Rogers ought to pay attention to that, they must pay attention to it and you are well within your right to bring this up to them officially.</P><P>&nbsp;</P><P>Bruce</P>Tue, 22 Aug 2017 19:50:37 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/401599#M43740BS2017-08-22T19:50:37ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418513#M45558
<P>Wish I'd seen this thread before I "upgraded" my TV plan last night.&nbsp; I spoke with two CSRs before agreeing to a new plan, and neither mentioned a single word about my DTA box.&nbsp; I didn't even think to ask given that the new TV package (Popular TV) appeared to be in every way superior to my old package (Digital Plus), or was at least equivalent in terms of the channels that had been available to me via my DTA box (notably CNN, A&amp;E, CBC Newsworld - nothing particularly exotic).&nbsp; Given all the other questions I had to clarify to make sure I wasn't being scammed (price protection, contract length, phone features, modem rental, etc., etc.) the DTA didn't even cross my mind...</P>
<P>&nbsp;</P>
<P>Then this morning I turn on my TV that's hooked up to a DTA box to discover I'm at least a dozen channels that I'd had previously - and of course they're the only ones I care about watching.&nbsp;&nbsp; I contacted Rogers thinking it must be a technical glitch that would be easily fixed.&nbsp; Nope...&nbsp; I was informed that the channels available with my new TV package were not available over my DTA box - a fact that neither of the two CSR's I spoke with prior to making the change had informed me of.&nbsp; I asked to go back to my old package, and of course was told this was not possible.&nbsp; They claimed the only solution was for me to get a cable box for that TV if I wanted to get my old channels back.&nbsp; I have no desire for a box on that TV (particularly in light of the absurdly poor performance of their older boxes since the guide was "upgraded" - a whole other matter), but I said fine, I'll take one if that's the only way to get the missing channels back, assuming that, given the circumstances (i.e., they misled/lied to me), there would be no charge, at least for say the next year. &nbsp; Wrong again, they want $12/month.&nbsp; Or, they helpfully added, I can downgrade my service if I want to keep the price point the same as the offer I was given.&nbsp; So I'm supposed to agree to a lesser service plan because they failed to inform me of their decision to arbitrarily cripple my DTA after changing packages.&nbsp; Who does this?&nbsp; I'M PAYING FOR THE VERY SAME CHANNELS that 24 hours ago I could access on every TV in my house, but now they arbitrarily decide to remove them from my DTA box without telling me.&nbsp; And upon confronting them I'm told to take a hike, not even the faintest whiff of an actual apology.<BR /><BR />It's one thing for Rogers to want to slowly do away with the DTA boxes, but at the VERY least they should be informing customers of what they're doing and ideally offering at least a one year free loaner box while customers make the transition.&nbsp; I've been with them for 17 years, so it's not like I'm a new customer, so you'd think I'd get a sliver of good will, but apparently not.&nbsp; After being very happy with the new package I was offered I am now left feeling that I was intentionally scammed by this company.</P>Wed, 21 Mar 2018 00:24:15 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418513#M45558User00006242018-03-21T00:24:15ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418517#M45559
<P><LI-USER uid="315544"></LI-USER>&nbsp; I have several suggestions:</P><P>&nbsp;</P><P>1. Call Rogers back and explain the situation. They will often supply free set top boxes to replace the DTAs given you're a long-term customer and have been "wronged" with the new package.&nbsp; It's always a good idea to check here before changing packages.&nbsp; Ask for "second level" if the first level CSR cannot help.</P><P>&nbsp;</P><P>2. If that gets you nowhere, login to this forum and contact any of the Mods here via PM on Community Helps:</P><P>&nbsp;</P><P>3. Use the Share a concern link:</P><P>&nbsp;</P><P><A href="https://www.rogers.com/consumer/contactus/share-a-concern" target="_blank">https://www.rogers.com/consumer/contactus/share-a-concern</A></P><P>&nbsp;</P><P>&nbsp;</P>Wed, 21 Mar 2018 02:47:31 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418517#M45559572018-03-21T02:47:31ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418519#M45560
Does anyone know why Rogers is cutting the number of channels available on the DTA's?<BR />Other than forcing customers into spending more or continue paying the same for less. I don't see a rationale.Wed, 21 Mar 2018 04:45:30 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418519#M45560jays772018-03-21T04:45:30ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418581#M45565
<P>Thank you for the advice.&nbsp; I will call them tomorrow, although I already tried once when I was online with the CSR on FB chat, so he had a crystal clear record of literally everything that was said during my negotiations, and it was 100% clear that the DTA was not mentioned at all.&nbsp; Despite this he told me there was nothing he could do and was pretty dismissive about the whole thing, implying that I misunderstood or something.&nbsp; It's such a clear and obvious mistake/outright omission on their part that I'm shocked the first CSR didn't help me right away, I shouldn't have to be following up on something like this.</P>Wed, 21 Mar 2018 22:52:01 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418581#M45565User00006242018-03-21T22:52:01ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418598#M45569
<P>Hello&nbsp;<LI-USER uid="428389"></LI-USER>&nbsp;&amp;&nbsp;<LI-USER uid="315544"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Having channels disappear on you after changing your package without proper warning is never a fun experience. =(</P>
<P>&nbsp;</P>
<P>This type of issue should not be happening. We'd like to take a closer look at this and escalate this matter so we can find a solution that works for you. Please send us a Private Message&nbsp;<LI-USER uid="1446984"></LI-USER>&nbsp;and we can get started on this for you.</P>
<P>&nbsp;</P>
<P>For more information on our Private Messaging system please <A href="http://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To-Send-A-Private-Message/ba-p/310181" target="_self">Click Here</A>.</P>
<P>&nbsp;</P>
<P>RogersTony</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Thu, 22 Mar 2018 04:00:34 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418598#M45569RogersTony2018-03-22T04:00:34ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418720#M45591
<P>I agree, It's imperative that any frontline agent who works for Rogers Cablesystems should mention this to you when you change your package or add a single a-la-cart channel that they need to be clear to you that this channel will likely NOT be available on the DTA adaptor.&nbsp; The DTA adaptor was nice for people who were previously transitioned from analog to digital, but it has its limitations.&nbsp; Rogers has to make a whole new channel lineup for every cable package including grandfathered just for the DTA adaptor. can you imagine how much work is involved in maintaining two channel lineups for every cable tier as well as educating all the frontline agents for Rogers Cablesystems about this.&nbsp; its very tedious and some agents may unintentionally forget, some may make a mistake or not be aware, etc.&nbsp; &nbsp;its not easy so im not gonna fault rogers.&nbsp; I do think they should s . the whole DTA system altogether and use a full fledged cable box.&nbsp; &nbsp;I know of 2 other providers: Telus Optic and Bell Fibe TV which do not have this limitation, because they never had analog to begin with, they were created from digital tv from the start, so yeah that may play a role in why they are ahead of the game. who knows.</P>Fri, 23 Mar 2018 16:12:40 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418720#M45591Pauly2018-03-23T16:12:40ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/420170#M45891
<P>Just got caught up in this same vicious circle of improper notification of what a small change will really do to my expected service. Called customer retention and was told to go to local store for Rogers and they will swap out for free the Digital Adapters for Standard Adapters. Was told that all of the chanells will reapear. MAJIC!!</P>Sun, 15 Apr 2018 02:54:14 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/420170#M45891Nothappyanymo2018-04-15T02:54:14ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422330#M46315
<P>I have 2 digital terminals in my home, one is fine the other does not got all the channels. It was working fine then about 2 weeks ago I noticed certain channels not showing up-black screen and others distorted.</P>
<P>I have reset it numerous times, and swapped out the box, still not working. I have about 20 channels I cannot access.</P>
<P>Very frustrating...any suggestions?</P>Thu, 17 May 2018 13:37:25 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422330#M46315NormaJoyce2018-05-17T13:37:25ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422336#M46318
<P><LI-USER uid="1483614"></LI-USER>&nbsp;: Have you tried moving the "working" DTA to the location of the "non-working" one?&nbsp; Since you've swapped out the DTA, I have the following other suggestions:</P><P>&nbsp;</P><P>1. Call Rogers and have them "hit" the non-working DTA (again?) to see if the channels come back.&nbsp; Ask to speak to someone at "second level" if the primary contact can't get things working.</P><P>&nbsp;</P><P>2. Often these sorts of issues can be related to a poor signal in your home or neighbourhood.&nbsp; See the following link for more information on that topic:&nbsp; Unfortunately, I don't believe the DTAs have a return signal allowing for remote checking, so a visit by a technician may be necessary.&nbsp; I do realize you have one working, however, there can be differences in the boxes or the location in your home that causes issues.</P><P>&nbsp;</P><P><A href="http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M42262" target="_blank">http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M42262</A></P><P>&nbsp;</P><P>If you can't get the DTA working, call Rogers to see if they'll swap it for a proper set-top box.&nbsp; Most people have been successful in getting a STB for free if the DTA doesn't do what it should.</P>Thu, 17 May 2018 14:02:59 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422336#M46318572018-05-17T14:02:59ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422341#M46323
<P>Thanks, will try....</P>Thu, 17 May 2018 14:10:48 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422341#M46323NormaJoyce2018-05-17T14:10:48ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422342#M46324
<P>I have the same package and up until recently were getting these all.</P>Thu, 17 May 2018 14:12:42 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422342#M46324NormaJoyce2018-05-17T14:12:42ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422345#M46326
<P><LI-USER uid="1483614"></LI-USER> Before switching the DTA's, you can check the signal strength at each location by pressing and holding the INFO button and going to the Tuner Status screen. A higher numerical db number is a weaker signal.&nbsp; If its similar at both locations, then swap the DTA's.&nbsp; As <LI-USER uid="1026095"></LI-USER> suggested, if it's a questionable adapter, Rogers may replace it for you with a refurbished STB because the DTA's are no longer available.</P>Thu, 17 May 2018 14:29:10 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/422345#M46326OLDYELLR2018-05-17T14:29:10ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/434083#M48636
<P>Hello</P>
<P>My rogers system has a new digital software for my DTA150 boxes and they removed the stations that I have used since 5 years and I cannot get them reinstalled as they were three days ago. Anyone with the same issues?</P>Wed, 31 Oct 2018 15:23:23 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/434083#M48636Mordicus2018-10-31T15:23:23ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/434089#M48638
<P><LI-USER uid="2001679"></LI-USER>&nbsp;: Your post was probably moved to this existing thread on the topic. As you can see from previous posts in this thread, this has happened to lots of people, especially if they have modified/changed their package with Rogers.&nbsp; Please see post 37 of this thread, link below, and contact Rogers via PM.&nbsp; I have found these people most helpful.</P>
<P>&nbsp;</P>
<P><A href="https://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418598#M45569" target="_blank">https://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/418598#M45569</A></P>Wed, 31 Oct 2018 15:50:22 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/434089#M48638572018-10-31T15:50:22ZRe: Digital Adapter Missing Channelshttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/434109#M48639
<BLOCKQUOTE><HR /><LI-USER uid="2001679"></LI-USER>&nbsp;wrote:<BR /><P>Hello</P><P>My rogers system has a new digital software for my DTA150 boxes and they removed the stations that I have used since 5 years and I cannot get them reinstalled as they were three days ago. Anyone with the same issues?</P><HR /></BLOCKQUOTE><P>I have VIP and am currently using 2 SA8300HD's, an SA8300SD and a DTA 50. I have not seen any change to my DTA50 channels. Have you recently changed cable packages and are the missing channels not included in the new package?&nbsp; I've seen this disappearing DTA channel thing reported before, but don't know if Rogers resolved it. You certainly should be getting channels you're paying for if the DTA can receive them.</P>Wed, 31 Oct 2018 21:08:12 GMThttps://communityforums.rogers.com/t5/TV/Digital-Adapter-Missing-Channels/m-p/434109#M48639OLDYELLR2018-10-31T21:08:12Z