TripAdvisor Traveler Rating:

1.05Cleanliness

4.05Location

1.05Rooms

3.05Service

1.05SleepQuality

1.05Value

2.05

“Hotel from hell”

Jun 05, 2014Judith W, Traverse City

First night stay, our room stunk to high heaven, indescribable smell plus mildewy to add to it. Staff gave us a can of Febreze. Switched room next morning, was improved across the way. Family members had to move rooms around with us again due to loss of air conditioning. Elderly family members needed ground floor so switched rooms again to second floor, that room smelled of cigarette smoke! Beds on ground floor were saggy and worn out, pillows smelled of dirty human heads. Plus, there was no pool available, even though it existed, was never prepared for use inspite of it being past Memorial Day! The breakfast offered no eggs (not even hard boiled) and was all carbs, low cost food. The facility is old and run down, needs some major upgrading before it can be considered a "Wyndham" property. All in all, was not a happy camper staying here. Felt bad for the staff, they have no control over any of these things, the management needs to be reevaluated!! Our other family members were stuck in the building that lost it's air conditioning and had a sweltering night with a "box fan" to appease them. The staff were overwhelmed and seemed to have no one in authority to help them call in emergency HVAC people. Seemed the money was an issue to fix the problem. There's a reason why this hotel was the cheapest in the area!!