Old emails are being deleted automatically.

One of our CEO's is reporting that his emails are being deleted from his inbox. On Friday he reported that all emails from Sept 1-30 have been deleted. He also reported that all calendar entries from Sept 15+ have been deleted.

I found all of the items in the deleted items folder and I was able to restore everything. I chalked it up to user error but the problem keeps happening. His calendar is not being deleted anymore but his emails are still dissapearing.

Friday: 10/3/08 Emails from 9/1 - 9/31 have been deleted.
Monday: 10/6/08 Email from 9/1 - 10/1 have been deleted
Tuesday: 10/7/08 Email from 9/1 - 10-02 have been deleted
Wednesday: 10/8/08 Email from 9/1 - 10/3 have been deleted

I am pretty convinced it is not user error anymore. He doesn't use outlook rules (I double checked to make sure) and auto archiving has been disabled.

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Hello-
I am experiencing the same issue with some users. We have begun switching people from Blackberries to HTC mobile phones and use Exchange 2003. Some users are reporting that emails are being removed from their phones. Has there been a resolution to this issue?

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HopperSIAuthor Commented: 2010-04-21

It has been almost 2 years now but I believe he was having problems with the phone. We disabled ActiveSync for a few days in order to test it out. After that the phone was acting quirky but his emails stopped dissapearing. He bought a new phone and all of his problems went away.

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mwhitCommented: 2010-04-21

Ok, I'll follow up with our phone supplier. We've never had any problems until we started using these phones. Thank you!