Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

Share Your Pain

Vodafail.com is no longer accepting complaints.

Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.

I have had vodafone for about 4 years now, always had bad reception,
Slow Internet, High bills when i havent even been over my limit, recent one was since that episode when everyone had no reception for hours i have had hasstles sending txts, can receive txts but no one is receiving mine even though it says sent. dnt wanna c my phone bill this month!

I check my account balance on 23Dec, and I found I has been charged $650+ on internet for no reason. Called Vodafone 1555, they just bar the internet for me and ask me take the phone to store to do a checking. After I take the phone to Vodafone store, a staff checked phone for me, but he was unable to find the problem. He called Vodafone support line after 30+ mins hold, still can't solve the problem. I was told I must keep my internet on mobile phone bared until the current bill cycle been finished, then they will re-calculate my bill. I CAN'T USE MY INTERNET NOW!! VERY BAD!!

just migrated from 3 to vodafone just 3 weeks ago and i regret it. vodafone is the worst provider i have ever experienced. activation sim card takes 5 days, account balance error, not reflecting real usage, always takes 40 minutes for customer service to answer my call and when they do they said to me they will get back to me in 2 minutes but never did. my account balance still in error and vodafone offered me no solution. thank good it's only 12 months contract. i am impatiently counting the days, i cant wait for this contract to end so that i can terminate it

28 Dec 2010 01:07:37 AM: i hate to tell you this but we had taken our iphone back to vodafone for it to be sent for a warranty issue and quess where they sent it to ut not a vodafone repair place it went to 3 so they are linked within the companys otherwise why did they send it to 3 if they are not sister companys. sorry

28 Dec 2010 07:00:33 AM: They have joined together earlier in the year. Also an iphone should only be going to apple for warranty issues. You've been jibbed.

Vodafone customer for 5 years but soon to move to iinet - it seems no matter whether you are in the centre of Perth, Adelaide Sydney or Melbourne, covefage will be weak or drop out completely...it just gets worse and worse.

28 Dec 2010 12:43:40 AM: Iinet do not do mobiles you clown!

28 Dec 2010 12:53:48 AM: easy mate! this is a new site - we are all upset, unfairly treated big time. At least be kind!!!!

28 Dec 2010 01:04:54 AM: easy mate! this is a new site - we are all upset, unfairly treated big time. At least be kind!!!!

28 Dec 2010 01:06:18 AM: easy mate! this is a new site - we are all upset, unfairly treated big time. At least be kind!!!!

28 Dec 2010 03:17:07 PM: dont be stupid and we will be kind . its ppl like you who make telco sales people give bad customer service for being stupid. when the problem is so easy to be fixed.

i spent boxing day with my dad and ALL day my phone kept flicking between no service and searching. every now and then i had prob about 5 mins of service before having no service again. this has been going on for ages and i cant even be bothered recharging my phone because whats the point? so over it!

Have Vodafone mobile phone, i dont get any signal when im at work, i have to go outside switch off the phone then turn it back on. I get voice mail msgs 5 days after people left the msgs, sometimes people call my mobile and goes to voice mail straight away. just get the voice mail msg, I have been with vodaphone for one year and its been always like that. Internet service its really poor, always takes ages to load a website.

28 Dec 2010 12:14:57 AM: yer ive had similar problems. the phone doesnt even ring then when i reboot it i have voicemails waiting for me.

28 Dec 2010 12:15:07 AM: yer ive had similar problems. the phone doesnt even ring then when i reboot it i have voicemails waiting for me.

I am from syd and have signed up for my second contract in a row with them and thinking to myself the issues i had with the old phone were just that..WITH THE OLD PHONE ...but they were not!!! Its Vodafones CRAP service

I am only 20 years old and my original contract was 114 unlimited - The service was nothing short of HORENDOUS between call droputs and almost 0 3G Network coverage but stupid me thought "Well if i get a new contract and a new phone then all the issues should be resolved". Unfortunately for me that wasnt how it panned out.

Signing up to Vodafones 79 cap proved no difference - and even with the new phone.I decided to call Vodafone and spoke to a "Rick" and after explaining to him my situation i simply wanted out of the contract because i am not getting the service that i am paying for. Though do you think that was good enough?????

"Rick" then said "oh ill call you back tomorrow with a resolution" Surely enough that did not happen till several days later in which he said "i left you a voicemail" - (so did i not get the voicemail cause of their shitty service or was he lying?) He then proceeded to try and trouble shoot the device with me...WHAT MORE CAN YOU DO TO A PHONE BUT RESET NETWORK SETTING AND REBOOT!!! I have tried to reboot and reset every single component but it never changed a thing!!!!!!!!!

The part that REALLY pissed me off:

Rick then asked me questions and he said the main part is for me to tell him exactly which calls have failed in the last few days under what numbers and at what time... IS THIS A FU**ING JOKE? IF THERE SUPPORT WS IN AUS I WOULD HAVE DRIVEN THERE AND SHOWN HIM WHAT TIME IT IS!!! At that time i was so frustrated with what he'd asked me to do i just left it... i felt i had NO chance with these people and just had to stop and quit there...I mean...the customer service guy himself had NO clue..he had to hang up and call me backabout 5 times with answers.

Until i came across this site!!!! PLEASE lets voice this so we can at least get what we deserve...and thats good service and at bare minimum - WHAT WE PAY FOR!!

Summary of what i experience:

Late or no voicemails being received
FREQUENT drop out of calls
Texts not being sent and having to restart the phone or reset the service
"NO SERVICE" displaying in which a restart would have to take place yet again!

I can come up with plenty more if you need me to!

If there is a way i can get some help to fight these giants please contact me on anthony@djanthum.com THANKS for your help!!

28 Dec 2010 12:20:18 AM: this is exactly what happened to me, they must have same scripting to read. They never called me back - I ended up giving them them my home# as we kept dropping out! Unbelievable they are thieving liars!! I agree, we must do something soon!

I left Vodaphone because every time I called their call Center I got an Indian operator who would never solve my problems. When I asked to speak to someone in Australia they said they didnt have the ability to do so. A telecommunications company that cant transfer a call to its head office. Useless! What happens is that a contractor in India doesnt want Australian management to know how bad its service really is so nothing ever gets mentioned or done to correct the poor service. Its only when things hit the fan does management in Australia find out there is even a problem.

28 Dec 2010 12:23:36 AM: so very true...my call last week to 'vodacrap' was a great example. I ask to talk to the Indian's team leader and he kept saying he could me, so I asked again and he offered me a discount, then I told him that I won't pay my bill unless i talk to someone more important than him and to stop f###ing me around and don't f###ing call me 'sir' one more time and that the very next word i want to hear is from the voice of your manager. I got the manager after all that and a headache from yelling at the stupid level 1 customer service idiot. It still sounded like he was in Indian still!

I have lost business because people leave voice mail i never get them or get them days weeks later the client assumes I dont want or dont need there business. every call i make drops out i rely on the internet for work yet i cant get it anywhere i am disgusted in them and forget about getting it fixed you can never get through to the call centre.

i was 3 customer six month ago but after finishing my contract with three i chose vodafone. But i didn't know it was wrong step.Calls are dropping while i talking and have no network in my room.I had four year with three and i had no problem with them.Vodafone is really vodafail.Now i locked up them and they don't care about this anymore.

its crazy this vodashiXXX
been force to pay 600dllrs that i never used
call them all the time to talk about and they cut the line
all the times i m not cover can make a call...
hating .... a lot this voda.... thing

had vodaphone broadband for laptop 2 years and 6 months. when i first got it web site said it was available here. had to sit down the back yard to use and it was only on dial up speed. Tried to ring vadaphone could never get through and if i did, they kept moving me to next person until the phone would just hang up. when I could talk to some one they would say ring back tomorrow they couldnt help.then I just gave up and waited for plan to finish I thought they would ring and renew contract then I would cancell, but no. It took me 3 days to cancell the contract even though it was over, i even went into the lacal vodaphone store they couldnt and wouldn't help.I also have a phone that drops out and i get mulimedia messages the next day from when they are sent.i cant talk on the phone in the house when i rang vodaphone and finilly got through they said it was my phone that was the problem, it wasnt. just waiting for my contract to be up and i am going to telstra. I will have to start ringing a month before so it will be finished on the due date.(dont like telstra either but probally the best of the two, least you do get what you pay for)

5633 Someone from WA thinks vodafone is Very Poor most of the time at 28 Dec 2010 12:03:30 AM

I've been with Vodafone for years in the silly hope that helping them will increase competition. Their reception has always been terrible, regardless of where I go in Australia. Drop outs are a regular occurance, and I rarely have full reception. After all these years I would have thought they would have used my money to build more transmission towers. How silly have I been! The ACCC should be putting enormous pressure on them to build more and better transmission towers.

28 Dec 2010 01:01:58 AM: the quota is estimate only... it does say that.. cant be up to date as u could be on the net and also dling at the same time... "Unauthorized direct debiting DOESNT HAPPEN.. they need ure persmission to do it liek ure card number...

Purchased a brand new Nokia from Vodaphone 3-4 months ago -after giving my old phone away which was again Vodafone thinking its the phone that had the problem. Same problems. NOT JUST ME WITH THE NEW VODAFONE BUT MY HUSBAND AND MY DAUGHTER - HUNDREDS $$$$$ WE PAY EVERY MONTH. Thank goodness for this site but i doubt anyone will listen - talking to ourselves as usual - I guess it is better than having to wait for someone to answer the Vodafone customer service line - or maybe they cant hear it ringing due to reception they are experiencing - with the average waiting time we experienced is no less than 25 minutes... At least we know now its not our phones that have the problem and we can now change provider.
VERY DISAPPOINTED and Extremely angry - the least they could do is answer the phone and tell everyone they have issues - rather than have everyone suffer and pay. Good luck to all of us fools just write it all down and at least we now know - we are not alone...

I have to go outside and sit on my driveway if I want to use my phone in anyway, such as call, text, etc.
AND
I wanted to get an iPhone, so I went instore, and they told me I had to call vodafone's custmer NOservice and be on hold for atleast 2 hours, thats it, no help what so ever!!!!! rubbish network!!!

28 Dec 2010 12:33:01 AM: well you get reception in your area or even in your drive way so you know its not the service its your house thats stopping your phone from working, with the iphone if your a vodafone customer already you can only get a iphone through customer care thats store policy and your not the only person calling the call centre so what do you expect to be on the phone for 2 hours . you wanted the iphone so you waited thats your problem not vodafones

think this website it great, vodafone customer service is very poor, when i attempted to unlock my phone with vodafone it took many days of calling up there poorly run overseas call centre, when i made a complaint with vodafone about this the person at the call centre refused to transfer my call to a supervisor or manager or anyone else, they also ended up charging me more then what was first told to me to unlock my fone.

think this website it great, vodafone customer service is very poor, when i attempted to unlock my phone with vodafone it took many days of calling up there poorly run overseas call centre, when i made a complaint with vodafone about this the person at the call centre refused to transfer my call to a supervisor or manager or anyone else, they also ended up charging me more then what was first told to me to unlock my fone.

28 Dec 2010 12:27:10 AM: if you were smart enough you can unlock your phone online without calling the call center so you wouldnt have to bitch about waiting for days to unlock it.

5625 Someone from SA thinks vodafone is Fooling Us All at 27 Dec 2010 11:55:58 PM

i have been with vodafone for 10yrs now. i NEVER had a problem!!! last year july/august 2009 i was having connection problems(prepaid cap), my phone would not sent msgs for days on end, and more connection issues. i thought there maybe a problem with prepaid connections, hence i decided to transfer to a 24month cap plan because of my fustration. Vodafone assured me there was "no problem with the network." WELL.....Since signing up I can not mention how many times my calls drop out - even more now than before. then not to mention more days on end when msgs/calls not received/will not send (and charged for these), n other connection features. All these problems with no real geniune curtious apologies for their inconvenience! Furthermore, my mother who is with vodafone, (note: we both have new phones)has an even worst drop out connections n her phone doesn't ring when ppl call her(not even missed call comes up). So we thought d phone was faulty n took it 4 repairs(paid from our own pocket)...well guess what? Nothings wrong with the phone. But...i think we all know what the answer is now.
All I can say...... Vodafone U HAVE FOOLED US ALL!!!!

Paying so much money every with many times not being able to hear what is someone is saying to me on the other line, or me keep calling back, or no reception.
Purchased a brand new Nokia from Vodaphone 3-4 months ago -after giving my old phone which was vodaphone again thinking its the phone that had the problem. Same problems. NOT JUST ME WITH THE NEW VODAFONE BUT MY HUSBAND AND MY DAUGHTER - HUNDREDS WE PAY EVERY MONTH. Thank goodness for this site but i doubt anyone will listen - talking to ourselves as usual - I guess is better than having to wait for someone to answer the Vodafone customer customer service with the average waiting time we experienced is no less than 25 minutes. At least we know now its not our phones that have the problem and we can now change provider.
VERY DISAPPOINTED and Extremely angry - the least they could do is answer the phone and tell everyone they have issues - rather than have everyone suffer and pay.

No reception. I can only make emergency calls. The internet is slow. I posted a comment on their Facebook page, every other comment received a response except for mine because I was complaining about them. I KNOW YOU'VE BEEN ON YOUR FACEBOOK PAGE VODAFONE!! DON'T TRY AND HIDE!

I have only been with Vodafone for 2 months and I have had very unstable reception, numerous call drop-outs and very slow data speed. My phone is constently searching for network even in major shopping centres, not to mention using internet. I felt being lied to that Vodafone representitive told me that Vodafone provides much better reception coverage than 3 network, which now is obviously not the truth as I was an old 3 customer for years. Let's not even compare Vodafone's coverage with Telstra and Optus. I have hardly any reception when in the underground car parks and Brisbane ICB tunnel. I could not believe a very simple international MMS that can be achieved with any other major network provider canNOT be achieved with Vodafone!?!?!? When ringing Vodafone customer service hotline, the service is the worst that I have ever experienced. I had to wait for an average of 35min to 45min to get through and no one seems know what kind of MMS service they can provide. My call was hung up numerous time or being asked to call back later. My call was transferred between different departments and all they can tell me was that I can send MMS but Vodafone cannot guarantee the person I send MMS to can receive it; and if someone is to send MMS to me, Vodafone cannot guarantee I will receive it, but the cost will be charged - what kind of answer is that!?!?!?

5621 Someone from QLD thinks vodafone is lack of reception and service at 27 Dec 2010 11:50:13 PM

many problems with reception. unable to receive signals at most places i go to about town. eg work and most friends homes...the doctors, other buildings etc. constantly receive insufficient funds texts when i have credit. and trying to contact them - sitting on hold for hours when the answer machine says it will be twenty min queue, no one actually answers at all. after four hours i hung up - grrrr vodafone!

I have no reception 80% of the time even though my mum does (she is also on Vodafone). What's the point of having a phone when you can't make phone calls when you need to? This is BS! At my boyfriend's house, we only get reception in ONE room. Thanks Vodafone.

NO NETWORK COVERAGE AT ALL ON CHRISTMAS EVE AND CHRISTMAS DAY. TEXT MESSAGES COULD NOT BE RECIEVED OR SENT.....PHONE CALLS NOT RECEIVED OR COULD BE MADE.
OVER PAST SEVERAL WEEKS INTERNET COVERAGE IS VERY SLOW, SOMETIMES SAYING NO NETWORK AVAILABLE OR CURRENTLY IN AN AREA THAT CANNOT HANDLE DATA COMMUNICATION.

sooo annoyed because I use my mobile as the only form of contact to ring hubby who works in the mines, but to do so I have to go to the front of the house on the street, jump up and down waving the phone like somekind of idiot to finally get reception and that doesnt always work either. To add to that ther is no reception at all at the place I work which is difficult because i need to be contactable at all times due to a sick child. Not good enough vodafone and your petty "gift" for inconvienience is $30 off my next bill! Argggghhhh pathetic!

5616 Someone from NSW thinks vodafone is They Are Just Chasing Customers Away at 27 Dec 2010 11:47:30 PM

I had a vodafone mobile BB that never worked. I bought a BYO prepaid mobile BB from them. The line never worked from me. I could not even load a single page even when it was supposed to be connected. The data download was between 0-10kbps. Called their customer support and they told me there was an outage in the area I was at and I had to wait for a few days. After a few days, it was the same proble, I was not able to connect at all and even when connected the line kept disconnecting. Called their customer support again and this time there was no outage and my BB modem was blamed as it was a BYO. The thing was, it worked perfectly with other providers. They offered me extension of my broadband expiry which I refused as the line did not work at all for me.

Purchased a $49 wireless broadband package in October 2010 from Vodafone in Rouse Hill. Was told that there would be no reception problems in major country towns. However, when I got to Lithgow (no signal) and Bathurst (low to no signal) I was left with no choice but to purchase a Tesltra wireless broadband package instead. Reception on the Telstra wireless broadband was near perfect for all country towns that I travelled to in October 2010 including Bathurst, Wagga Wagga, Mildura, Port Augusta, Coober Pedy and Alice Springs!

14 months into my contract with vodafone, I started having the usual problems with my Iphone (call dropouts, delayed sms and voicemail, no reception). I was hand balled to every department imaginable whenever I was able to get through (minimum wait 1 hour). This went on for over 8 months and after going through so much pain and visiting voda stores to apple stores to waiting on the phone, they asked me to turn my 3G off (what a joke). After calling them almost twice a week to complain, they finally gave in and terminated my contract. Vodafone, never again.

It has all heppen to me......Vodafail i have been with for maybe 8 years same number.They convinced me to go on a plan from pre-paid i was only using $49pre-paid per month some months i couldnt even use it all. Once on a plan my largest bill without making any more calls was neary 650.00 for the month when contacting Vodafail i was told that oh the call connection is more the per min rate is more all things they never told me when some random contracting company Vodafail shop which Vodafail dont own told me i had to contact Vodafail to complain. Well god dam Vodafail didnt put me on the contract some random company did and they dont give a rats once they have signed you up. IM TELLING ALL OF YOU TO GO INTO THE SHOPS COMPLAIN AND IF THEY TELL YOU TO CALL VODAFAIL SAY YOU SIGNED ME UP YOU FIX IT NOW OR I WONT LEAVE!!!!!!!
By doing this my contract was cancelled....I have had days when i send a single text and it sends it over five times when ive not sent it more than once i recieved messages back from friends saying ok ok i got it ok!!! This used my credit and i want it back! Also calls that seem to drop out Voda to Voda after 20 mins or so this is a very common one i gues Vodafail wants us to call back again and again and pay the reconnection fee.... AS for Lara we cant talk to anyone Lara now forces us to listen to advertising when we are trying to call for customer service or recharge i have a life and am sick of Lara using it up without my consent get rid of her and the dam call centre in some foriegn country i would like to talk to someone that has been primmed to fake the Aussie lingo and pretend they are around the corner what ever happen to the truth. Vodafail tell us the truth and we may not have gotten thhis angry.And i have a computer i dont want part of my phone credit taken in downloads i dont use my phone to surf or go on the net i want full phone credit avaliable again as there is now no pre-paid wihout it!I hope this can make a difference cause i aint listening to the lip service BS that Vodafail CEO or other corp gooses are saying cause i have had these issues ever since starting with them it aint new Vodafail stop lieing you have always provided the same bad service from the beginning....Ash

I was a happy customer for 10 years until they took over 3! All the problems started but I actually thought it was my fone instead of vodafone !! it got so bad that apparently i had reception but no one could call me and it didn't even go to my voicemail, it got so bad i couldn't make calls, receive calls, recieve, send text msgs or they would be delayed..

and vodafone's solution was to turn my fone off and on.. UM what i have to do that every 5 minutes just incase i might of lost connection or not..

soo pissed off i was on hold for an a hour to only be CUT OFF.. to being on hold for ANOTHER HOUR... to get thru to someone to ONLY BE CUT OFF AGAIN!!! after 4 hours of on hold and finally getting thru to someone apparently they had NO OTHER complaints about their shit ass service!! a complete JOKE!!

i told them i wanted to break my contract and they wanted me to pay $600 for the exit fee what a joke on top of that i had to go thru this bullshit investigation WASTE my saturday off work to go and CHANGE MY SIM card.. coz apparently my sim card was too old.. WHAT A JOKE!! everyone's sim card is apparently faulty!!!! THEN they wanted me to make calls and take note of the date and time and number of failed calls etc... and saying they would do an investigation of the service in my area.. HELLO .. I AM NOT HOME BOUND.. IT IS A FREAKING MOBILE FONE!! I DO GO TO OTHER AREAS AND STILL EXPRIENCE PROBLEMS!! WASTE OF FREAKING TIME AND MONEY..

they apparently were going to waive my bills... I made a complaint to the TIO (THEY R THE BEST.. TIO ALL THE WAY!!!) And after about 3 weeks of their bullshit investigation and going thru talking to a million indian people who JUST TALK DOWN TO U LIKE WAT UR SAYING IS BULLSHIT! I finally got thru to someone and told them they had 10 days to solve my problem or the TIO was getting involved... FUNNY they were QUICK to resolve my issue.. as i apparently thought they did until two months later after i changed to OPTUS!...
I received a LETTER OF DEMAND... to pay for a freakin bill that was apparenly waived!!! and when i spoke to voda fone reopened my TIO complaint.. they then told me it was sorted until TODAY i received a text msg from VodaFAIL that my bill of $4.88 was due 18th of JAN!!!!!!! WTF!!!!

They are complete JOKE! And after it's become public news that vodafone is experiencing problems my sister is speaking to someone from vodafone that is telling her that she is the first person to complain about these problems and the service is FINE in my area but funny when she told them I her own sister that lives in the SAME house as her had the same problems and that vodafone themselves did a investigation to prove that there is these issues and they let me go out of my contract for the service problem in my area and they are telling her she has no problems in her area.. UM WE LIVE IN THE SAME FREAKING HOUSE!!! THEY ARE COMPLETE LIARS AND A WASTE OF TIME!!... Not to mention if you are in dangerous situation you can't even call out from your freaking mobile for help!!! WHAT IS THE POINT!

Vodajunk has a failure Of coverage, and 3g is just a Typing this on a 'slimmed down' vodafone version of a HTC magicis almost impossible as network coverage comes and goes. By slimmmed down I mean vodafone released their version with less ram than the official model Manny it too slow to type a sentence without delays on. Between lancelin and geraldton there is no coverage whatsoever. Which is sad because I go camping in jurien bay on e a year. Also I often find myself roaming on other networks which are otherwise blocked such as lotus and telstra. Unfortunately I am stuck on a conrtact for another 1.5 years. :'(

This link from News.com.au reports your rights as a Vodafone customer to cancel your contract at any time with no penalty, citing breach of contract.
http://www.news.com.au/money/money-matters/vodafone-customers-given-green-light-to-walk-by-accc-for-poor-service/story-e6frfmd9-1225971785208

5601 Someone from WA thinks vodafone is Dial up would be better at 27 Dec 2010 11:30:09 PM

I have a prepaid wireless broadband dongle, it usually shows very good or excellent signal(I could almost hit the tower with it if I threw it hard enough), but net speed of my 7mbps connection is usually less than 200kbps, often below 20 and sometimes around 2kbps. So much for emails with attachments, most websites are unusable(timed out) and video is out. To make it worse, when I run out of credit I can't pay through it, I have to use another computer with an Optus dongle to pay Vodafone. The icing on the cake is that I pay $100 credit, and get between 500mb and 7gb of data(it seems to depend on the way I hold my tongue or something). I emailed them with my complaint and got a reply back telling me that their network is really great and marked my issue as solved. Guess what vodafone, this customer is going elsewhere, you FAILED!

Living just north of Caboolture, QLD. 5 minutes down the road I'll have 4-5 bars of reception, when I'm at home I get no service whatsoever. I have to stand outside and wave my phone in the air like an idiot just to get a couple of bars. My lack of reception means I end up missing phone calls and I get text messages a day after they are sent. I've been with Vodafail for almost 2 years and I can't believe they are entitled to bill me for such shitty service.

I've been with vodafone for many years, and have been let down alot over the past year or so with the reception, rising call charges and delays in receiving messages if I receive them at all, and yet call charges still increase! Very disappointed. Will be changing to a different network once I'm out of this contract!

i have always been happy with Vodafone until mid this year. i had just renewed my mobile broadband and to my disappointment, it was terribly slow! I have now subscribed to an adsl but due to my contract - i have to still keep paying for my mobile broadband with vodafone. That's extra cost for me :-(

I have also just renewed my phone contract to get the best deal for an iphone. Calls have been dropping out, sometimes, no service. SMS came thru late many times and internet took forever to load.

What is wrong with Vodafone...? They used to be really good when i first signed up..

my phone will often display full reception but then most of the time my phone just disconnects while i'm in a conversation. when i try to load a webpage at least fifty percent of the time i have to close the browser down and re-open it, or it takes literally takes five minutes to load and when it displays that the page had loaded the images often dont show up.

I signed up for a mobile broardband with voda and, have had nothing but dramas with this so called service since. I signed up in july/aug 2010. I have had nothing but data issues drop outs and quite often cant even get any reception.
I also asked them to send me a paper bill 6 times and i never got one untill six months latter, being on a dissabillity pension you can emagine my shock when I finnally got my bill after 5 months of constant calls to those pricks half of which cant even speak english. quite often they would hang up on me so I would ring back only for them to hang up on me again.
I want to know what they intend to do about their fuckups, as far as I am concerened this company that boasts about quality service etc should be shut down, they are a rip off and are only interested in filling there pockets and use bully tactics when the are the ones that aren't doing their jobs right. It is time for all of us to stand up to the dogs and refuse to pay the bills, if we all did this they might get off their fat asses and fix the problems.
Do they have the right to charge us for data downloads that never finnish due to a drop out, the pricks have done this to me and would not be surprised if it has happened to you.
I refuse to pay the bill due to unsatisfactory service, no doubt the will take me to court for the money, and as far as i am concerened bring it on tampon.
IT IS ABOUT TIME WE STOOD UP TO THESE IDIOTS.

28 Dec 2010 12:39:51 AM: rip offs? im assuming you did abit of research befor you decided to get a broad band so you would of shop around for the best your pension money can get and it seemed like vodafone was the best and cheapest for your money . so harden up and stop bitching or you will need the tampon

28 Dec 2010 12:49:16 AM: thats not very nice!! seems to me your defending them as per your other comments. vodafone sux and they should have to right these wrongs

always crap service, calls sometimes dont even dial have to turn phone off and on to get them to work, dropping out, i got a iphone 4!!!! think i had more luck with optus, come on vodaphone, u talk the talk, dont u think its time u walk the walk!!!

i am a long term customer with vodafone. i recently went into one of the perth cbd mall customer service centres to enquire about my sony ericcson that has been faulty since i received it free from vodafone only to be told by a surly employee that they are not a phone technician and if i am not happy with my phone to give it to them for free. i have never had this service before and was quite appalled. he then turned and walked away. i also thought my phone was disconnected on the 11th dec when there was no service available for the whole day. i could not even use my internet as that is also vodafone.

5591 Someone from SA thinks vodafone is Take it in the arse at 27 Dec 2010 11:19:13 PM

I have fucked around with this phone thinking it was my new phone. Spent hours searching on the net to find vodafone know they have a problem. Why not SMS us and let us know u are having problems. You don't mind sending us an SMS when you are trying to sell us something.

5589 Someone from WA thinks vodafone is Very Very Bad at 27 Dec 2010 11:15:45 PM

Seeing how Three uses vodafones equipment and the recent merger, i would think Three would also be included under vodafail. Put it simply the suburb i live in the connection is never stable, and the constant fluxuations will cause calls to drop when using dual band. Because of that, the past 2-3 years, i've had to leave it on GSM, which even then will still have drop outs and cut out my voice during calls.

My Girlfriend who lives a few kms away uses the prepaid broadband internet and is closer to a network tower. However no matter what, there will be days where she cant get online at all as the modem wont connect, other times it will be as slow as hell and other days it runs fine. This is all within what vodafone/three have regarded as pretty strong signal zones

I am a 3 customer and after years being with the company, it has gone from bad, to worse... I upgraded my LG handset to an LG Viewty and immediatly noticed the difference in coverage, calls dropping and the Internet working less than half of the time, in places it previously had worked. I contacted 3 to complain and let them know how bad the new phone was. I went to the store and they could not exchange as they were out of stock.. After being on the phone for hours the service I got was horrible. I never returned my phone in the end (they made the experience so bad I just put up with it). I have since upgraded again with a new phone number so now have 2x $29 caps and the new Iphone4, and have to say the Internet on there is still dropping out (SICK OF READING 'COULD NOT ACTIVATE CELLULAR NETWORK!!!) In my time I have spent countless hours on the phone always falling on deaf ears, I once spent an HOUR AND HALF on hold waiting to get through to an operator!! I even had a sleep while waiting with the phone resting on my ear!! SICK OF EVERYTIME I CALL THE MESSAGE AT THE START- 'DUE TO THE RELEASE OF THE NEW IPHONE4 WE ARE EXPERIENCING A LARGE CALL VOLUME AND DELAYED WAITS MAY OCCUR!!!) well that message has been on the system for over 6 months now, just hire more f*#kn people!! Everytime a credit is arranged for my account, it never EVER happens, after it has been promised to me, so then I need to explain everything again and why I was receiving a credit and makes me feel like a liar.. I could go on all day and into the night about the problems I have had, most of all the coverage is horrible!! I work in home consultations in a new job, and while my boss was on the phone to my customer closing a deal, the phone dropped out 3 times, which im sure helped lead to the sale falling through (thats $1000 commission less in my pocket!!! THANKS FOR NOTHING 3!!!! (save the paper weight I carry around everyday!!) Jacob B

I tried to cancell my contract , I was told multiple times that I had been canceled by vodafone, but THEN I kept getting post saying it was being processed. Every time I got one of those letters I rang customer service and was lied to. I was hung up on multiple times, usually while in the middle of a sentence. I was promised half a dozen call backs and never got any. I was repeatedly told no supervisors were available to escalate my call, when I could clearly hear people giving the person I was speaking to instructions in the backgroud

AT the end i bought myself out of my mobile contract with them by sending them back a 6 month old HTC desire.

The one call I got from them was the day after I spent money to get the fuck out of my mobile contract so that I would never have to deal with the useless pricks again. The guy who rang was also the only person who seemed even remotely competent.

i recently joined the $45 infinate plan, and not even 2 weeks later my phone calls drop out majority of the time. the battery life on the n8 is shocking. the phone turns on and off when it feels like. people call me and i dont recieve the phone calls. it is completely shocking. the dealer told me the nokia n8 was the best phone on the market at the time. im completely pissed off !

I have been with Vodafone for almost 2 months and I've had numerous amounts of drop outs, failed calls, no service to call out, 3G network down, no voicemail for a couple of hours, I have made calls where I cannot hear anything but the clock or call time is clicking away, even calling and getting through but the sound is distorted like there is a fax machine or something on the other line where I had to hang up and call again! On top of all that when I have tried to contact Vodafone I am on hold for almost an hour or even more and even when you wait sometimes you eventually get cut off and have to start all over again!! I did not sign up for this, I've never had a problem like this and I am really fed up!

I have been provided with a Vodafone mobile for work - however, I get zero reception at my home.
Therefore if I am 'on-call' every call just goes straight to meesagebank.
People email me asking why I never answer my phone... 1 word... Vodafone!

My private phone is with 3 (three) and I've had no issues at my house with them until just this last week - it seems that suddenly my reception has gone to the same as Vodafone - even though it worked fine up until then. Weird. I suspect the VHA deal has now cut over 3 onto their crummy network.... gr8

MY PHONE KEEPS DROPPING OUT TO THE POINT WHERE I HAVE STOPPED MAKING CALLS CAUSE IT IS SO FRUSTRATING TO CONTINUALLY CALL BACK AND I RECENTLY SIGNED UP FOR A TWO YEAR CONTRACT AT 100 DOLLARS A MONTH AND I CAN'T USE THE PHONE. SERIOUSLY PISSED.

5582 Someone from ACT thinks vodafone is Not Good Enough is not good enough at 27 Dec 2010 11:10:37 PM

Don't bother leaving Vodafone complaints in Not Good Enough website (http://www.vodafail.com/complain.php), as when you complain the Mod's are not abiding by the rules of the site, you are the one who gets banned and not the Mod's.

i have been over charged on my bill. No Vodafail store is authorised to help me. im told the on way to resolve the problem is by calling customer care. i have done so more than 5 time and have waited any where from half an hour to 1 and a quarter hours and had no answer.

not to mention that my internet hardly ever works and the last BB storm i bought from them shat itself after a month and they wouldnt replace it.

27 Dec 2010 11:30:41 PM: omg i experience the exact same thing, thing is i check how much i spend EVERYDAY to see if i spend more than what my plan covers and i am still over charged EVERY MONTH! UNBELIEVABLE

27 Dec 2010 11:39:05 PM: I had the exact same problem with the BB but I was using a BYO modem. I just could not connect. Called customer service and they blamed it on my modem and said that only their modem could work. The thing was, my modem worked with other providers well enough. I asked for a refund as I was on prepaid. They offered me an extension but I declined. What's the use of extending when it did not work. I am still waiting for their refund.

27 Dec 2010 11:40:11 PM: same i got charged $173 jus in less than 3 weeks..which led to calling me to the customer service over n over again n they cant tell what i'm charged for..SHOCKING

5578 Someone from WA thinks vodafone is no service an i want out at 27 Dec 2010 11:08:17 PM

have been wit vodafone bout 12 months now , was recently in nsw jarvis bay an had broken recection went along the coast to sydney poor or no reception in sydney some areas none at all. now in perth an in wanneroo no reception an in rockingham weak reception . very dissapointed with the company , an if u try to contact then ur put on an endless loop i think they hope ull go away im over vodafone full stop

Here is the break through I had... 6 months ago I asked Lara to put me through to Cancellations and Upgrades. Funnily enough I actually spoke to an Australian. I registered my complaint and followed up on a weekly basis for 4 weeks. My complaints were related to network coverage, continuous dropouts and poor data services. After the 1st call I was actually told by the rep that vodafone were experiencing network issues for a number of weeks prior to my call. After the 4th call I threatened to go to the TIO. Vodafone waived all early termination charges and let me keep my services on the condition I pay any outstanding charges incurred by me to date. In all I got out of paying $3500 including the cost of a new iPhone. I have since moved to the slightly dearer carrier starting with the letter T but I don't care as their coverage and data services are without fail the best and is vital to my business. Persistence pays off just be patient and follow what I did in how I got out!! Good Luck!!

Signed up with vodafone on their unlimited plan with an iPhone 3gs in march, since they had calls drop out, People have called me it has rang on their end straight through to messagebank but the phone hasnt even rung on my end, or let me know someone called, which is crap because i work on call so to the employer it looks like i am ignoring their calls, messages dont send or receive at times, all sorts of crap, delayed knowledge of voicemail once again, work called me at 1:40pm one day didnt get notified of a voicemail till 8:40pm that night

on hold to CUSTOMER CARE for 1 half hours so I used my home phone aswell and got put through straight away and was told in the end i could never be on hold for that long by the operator ..go figure my vodafone mobile says different also bought a new vodafone phone touch screen and it wont play vodafone live games or music according to vodafone it all my fault so over them now i have wasted so much money with this company

5574 Someone from WA thinks vodafone is Made of fail at 27 Dec 2010 11:05:36 PM

The company I work at uses Vodaphone for their mobile phones and wireless dongles and the whole company concurs that the service on both is crap - we regularly joke about it when we aren't too angry to talk. Any attempts to contact their support is fruitless and a complete joke - they will put you on hold forever, transfer you into a black void, tell you you rang the wrong number, or just cut you off, forcing you to call back and go through the process again - absolutely absurd. The phone service is barely audible a lot of the time, and the wireless dongles take a good 5 minutes just to find the device and create a connection on Windows 7, often dropping out a few minutes later. Oh, and the wireless dongle killed my Mac after installing Vodafail's software on it - system failed to boot afterwards.

5573 Someone from VIC thinks vodafone is WHAT HAPPENS WHEN YOU CALL VODAFONE. at 27 Dec 2010 11:05:16 PM

WHAT HAPPENS WHEN YOU CALL VODAFONE ???????????????????

After more than three rounds of automated menus you are offered "if you are thinking of leaving Vodafone" strangely also on option "4". When you eventually get through there is silence on the line as the unnamed operator waits for you to say something.

I never find out the person im speaking to.

It appears (and I still struggle to believe this is true) that the sole purpose of option 4 at Vodafone is to tell the customer they can't leave for reason a, b or c or indeed to explain they may leave but must first pay an exhorbitant sum of money for the priviledge.

my guess is that when the service is crap it's because some clever chap has worked out a tolerance threshold and has calculated the likely impact of churn on revenue (a bit like Ed Norton's character in Fight Club working out whether or not to issue a recall on a car model which has just crisped its passengers...) and has worked out that if you keep your shit below this threshold you make more money by ignoring and abusing your customers.

Their customer service and plans have gotten worse. Vodafone has no landline infrastructure to maintain so they should be able to offer far better prices than Telecom.

I joined up with vodaphone network due to sick of others phone company services. But to my regrets vodaphone is no better than them as my phone services keep dropping out and calls cut off on it own.
something needs to be done by vodaphone if the company wants business from consumers.

Don't know what the problem is I've been with Vodafone for 8 months and I always get 6 mbs with my mobile broadband and my Apple iPhone 4 never drops out ever. The service is fantastic.
Are you sure it's Vodafone or maybe your phone or your laptop or maybe just you??

I have been experiencing dropped calls and poor reception since I joined vodaphone getting on for two years ago. I was told it was my phone - so I bought a new one - but it is no better. recently I got a new sim card, but this has bought no improvements. I can't wait until the two years is up and I can go to another network!

I thought it was my location inside the house that gave me poor reception. I noticed my prepaid lnternet connection just died down on me and couldnt do any web surfing. Have to wait another 30 mins if it is a regular day and when I wake up in the morning if it happened late at night. Calling their customer service number is just plain annoying with endless recorded messages and waiting time.

my partner and i have a vodaphone plan for the internet. my internet connection keeps dropping out every 5 minutes i have to reconnect all the tie nd i get codes up saying 633. im sick of it i will in the middle of sending an email when my connection drops out and then i have to re type and re start all over again.
my partner is on pre paid vodaphone i will ring him and i will be talking and then i just cut off cause his phone drops out. i know its not my phone cause im on optus and my phone never cuts out. we even have to get family to ring me on my mobile due to my patners phone always cutting out. i'm really sick and tired of this we pay all this money for re charge cards and phone bills and we are not getting the service for what we pay for. once the internet contra ct is up we are leaving vodaphone and going to another company. i have had enough of vodaphone all together

Mobile Broadband Internet connection is appalling, it drops out every 10-15 minutes, called to see what could be done, guess what.. Nothing! Apparently the area I live in is in coverage, thats all they could tell me. Very helpful. So I just continue to pay my monthly contract & not get what I pay for. Why?

Hi guys i am paying AU$89 per month and still can't receiver any call. if i have to call someone i have to try atleast 50 times to get through. I am lossing lots of my business due to vodafone. and when I go to vodafone store or call them they usaually say its the tower faikure or so I can't understand what can I do................

I'm having a very bad coverage in my whole area and i called vodafone to fix the problem many many many times and every time the say that they will fix the issue but its still sucks and even inside the house i have no coverage at all and they keep saying the don't guarantee coverage inside the house and the other networks are giving full coverage inside the house, its really unbelievable.

27 Dec 2010 11:37:51 PM: We can only call from certain rooms, then the calls drop out bloody joke

ive had enough with this crap, my phone is starting to get on my nerves aswell as the providers..
phone constantly drops out, cant ring anyone, phone turns on/off when it feels like it, people cant get through to me, bad service all around, poor customer service and my phone bill is always sky rocketing..!!! all i wanted was an upgrade, but their not helping so as soon as the contract ends.. see ya later voda..!!! for the trash...

Everytime i try to send a pic msg it takes to days for the other person to recive it,its hopeless trying to call voda and get a answer or a reason why its not working they always tell me "everything is fine on our end" bullshit if it was this website wouldnt be here and not to mention the slowest data download on earth

my partner and i have a vodaphone plan for the internet. my internet connection keeps dropping out every 5 minutes i have to reconnect all the tie nd i get codes up saying 633. im sick of it i will in the middle of sending an email when my connection drops out and then i have to re type and re start all over again.
my partner is on pre paid vodaphone i will ring him and i will be talking and then i just cut off cause his phone drops out. i know its not my phone cause im on optus and my phone never cuts out. we even have to get family to ring me on my mobile due to my patners phone always cutting out. i'm really sick and tired of this we pay all this money for re charge cards and phone bills and we are not getting the service for what we pay for. once the internet contra ct is up we are leaving vodaphone and going to another company. i have had enough of vodaphone all together

Im sick of these promises to repairs WHEN!!
Im sick of constant drop out worse than the old analogue times
Even with broadband loads up rhen freezes services then refresh
drops offline mobile sounds like it gas water in line takes 20 to 30 sec to connect Iphone network was great before 3 joined aswell

i trust again them, because they told me the coverage is better now with 3,lie is terrible,lost opportunity for job because call drop,argument couple time with my husband because of the drop call. my familly from oversea was in australia and use my kids phone. i was so corried for them every time my call failled. customer service are anoying with her bloody LARA, and u can't hear her b3ecause the call drop again. so you need to try again and loose time-

5557 Someone from SA thinks vodafone is service drop out at 27 Dec 2010 10:56:27 PM

Ever since 3 has been taken over by vodaphone my phone attempts to roam onto vodaphones shoe string tincan joke of a network. Iphone users can manually switch from 3 to Telstra roaming but should not have to. Data access on the vodaphone network is almost non existent, I have never been able to load a web page at all. I rang three with 12 months left on my contract they said they would let me get out of my contract and simply pay for the phone approx 400.00. Tell them you will go to the ombudsman and they will let you get out of the deal. Such a shame three was so good now im going back to telstra. I live in the Adelaide hills if anyone is looking for a mobile phone deal do not go with anything but telstra. Ive tried all the networks and unfortunately telstra is the only one that actually works. I know of plenty of trades people that are also sick of the poor coverage of optus. You get what you pay for!!!!

I have had endless problems with lack of reception and unexplained bills, I had a $29 cap plan, my fist bill was over $200.00. I rang voda phone and they could not tell me why my bill was so high. Voda phone has how cut off my service with them.

I HAVE JUST SIGNED A CONTRACT ABOUT 2 MONTHS AGO..I AM A HEAVY USER ON THE $99 UNLIMITED PLAN, I CAN NEVER MAKE A CALL INSTANTLY ALWAYS A CALL FAILURE, MY INTERNET SPEED IS SHOCKING...IT IS AFFECTING MY BUSINESS. I SIGNED A CONTRACT WITH THEM AND AM REGRETTING THE DAY I DID...I ALWAYS FELT I WANTED TO MAKE A FORMAL COMPLAINT BUT THEY KEPT ME ON HOLD FOR 55 MINUTES...I AM SO HAPPY SOMEONE IS SUEING THEM FOR NOT KEEPING THEIR END OF THE BARGAIN. WE ALL DESERVE BETTER!

5554 Someone from QLD thinks vodafone is is a bunch of useless ^&#+*@% at 27 Dec 2010 10:55:02 PM

i have been hung up on countless times, transfered to multiple departments that dont help me out... Where i live i should not have a problem but with my internet and mobile service it drops out all threw out my house :/ so i need to find certain areas like {one corner of my bed or in the garage} Plus even when im out my service drops out but says its still connected?????? but yet im still to find answers??? i went into the vodafone shop and what do they tell me "oh sorry we arnt qualified to help with that u need to ring tech support. like wtf im over it hey and im ready to bang heads with these useless incompetant wankers.

27 Dec 2010 11:00:45 PM: my partner has the same problem you ring them and he has to ring back at least 4 times cause they keep hanging up on him for no reason

I joined Vodaphone's mobile broadband service earlier this year. Big mistake. Terrible service constantly with drop outs almost every 10 minutes. I was given the option of breaking my contract without any costs, because of the 'lack of service' in my area (I live in central Melbourne-go figure!!). I agreed to this, except when they tried to organize a return pack for the USB stick, they couldn't find my address! Even though I have received bills from them! After a painful 20 minutes, I was told I would need to go to my local council to 'verify' my address, even though I have lived here for more than 4 years and have no issues with any other company sending me mail. Eventually I asked to speak to a supervisor, who was still adamant my address didn't exist (despite also being a Vodaphone mobile customer). My address didn't exist when they did a google search, even though when I do a google search, remarkable it shows up!! My anger was huge by this point and I was screaming down the phone at how incompetent the company are and how it wasn't my problem their systems are crap. Bare in mind that this call had been going for 40 minutes, plus 20 minutes wait on hold, plus around another 20 minutes of hold time trying to get through on previous attempts, where the call had cut out before I had spoken to someone.

Eventually the supervisor put me through to a different department, for unknown reasons, where I had to explain the situation to some poor guy. He was perhaps the most useful and pleasant person I have ever dealt with at Vodaphone and man, there have been alot of calls. He checked my address and found it within seconds and the situation was rectified. I asked him, indeed pleaded with to tell me why he was able to do something, that two other people, including a 'supervisor' couldn't do!! He was at a loss for words and I think felt genuinely embarrassed.

This is a short hand 'family' version of the WORST interaction I have EVER had with a company. It took me hours to calm down after this. And don't get me started about the 80 minute long phonecall I had when I wanted to get an iphone or about the 50 minute phonecall where no-one could work out my wrongly charged bill, where I spoke to no less then 4 people. And then there's that god forsaken Lara voice automated service.

The worst customer service ever in the history of bad customer service.

they know how to waste the money they get from us by supporting the idiots who race holdens, yet they wont spend the money they steal from us to improve service, yet we have to be treated like idiots and they have us talking to a recording which we have to start all over because, if your not clear it acts like your the dummy. GET A LIFE VODAFONE we are in Australia and have real issues, deal with them, we dont want to talk to some non english speaking idiot or recording.

5551 Someone from QLD thinks vodafone is Get rid of it - Every day is an ugly day at 27 Dec 2010 10:52:12 PM

Seems that all my phone bills escalate.. forced to continually reevaluate and increase my monthly plan to accomodate vodaphone/3's incompetence.. Terrible problems when I was with 3 imagine my devastation when I learnt through my experience soonafter that my new phone company was one in the same VODAPHONE!! Now I'm caught between a rock and a hard place; having to wait for this stupid bloody contract to terminate

1: Having to go outside to get reception even though I live 5km away from the center of Perth City.

2: Receiving text messages HOURS after friends have sent them or not at all.

3: Only sometimes being able to call my friend from my land line home phone, usually just goes to voice mail even though their phone is on with full reception.

4: I've had to replace my sim card 6+ times in the past 2 years as they keep crapping up on me. It randomly activates call/text incoming and outgoing baring which can not be undone, so I need to replace the sim card.

5548 Someone from QLD thinks vodafone is Out of 10 zero like other companies at 27 Dec 2010 10:51:12 PM

I was with Vodafone, but the problem I had was with Lara VRS as even talking clearly didn't work.

But why did CEO say sorry AFTER the problems was mentioned in the media, why didn't Vodafone sort the problem before it came to this?

And maybe there should be class action against all Phone Companies, as they are just as bad as Vodafone for example Virgin, after talking to different sections and many in a overseas call centre, the problem was not fixed.

I've experienced Vodafone when then first started up in Australia 16 yrs ago. They sucked in coverage and 16yrs later it still sucked! Thankfully I signed up for a 12month contract and 1 month into it and I'm regretting it already. Call drop outs when I'm at home and I need to go outside to talk properly on the phone.
I can't even get online either when indoors!
Hope they get their mess sorted out as it is very embarrassing for such a big telco still to have such problems of a new one.