Search by Job Title

Supervisor (NPS)RuffaloCODY

THIS JOB HAS EXPIRED

Description

The main functions of the Supervisor are to: 1) hire, train, and oversee call center representatives; 2) administer company and departmental policies and procedures, and 3) assist call center representatives to raise funds and gather data for clients (calling).

REPORTING RELATIONSHIPS:

Reports to: Program Center Managers or Senior Operations Managers

Supervises: Call Center Reps, Lead Callers, Bank Card Reps

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

Hires, trains, coaches and mentors call center representatives, lead callers, new hire trainers and bank card reps. Assists in their personal development as client contacts, fundraisers, and data gatherers.
Responsible for implementation/coordination of information/policies/procedures needed by reps to perform their jobs efficiently.
Set expectations for reps by providing coaching and counseling, being responsible for administering discipline when necessary.
Supervisor is expected to convey a professional and positive image internally and externally.
Ability to communicate effectively via phone and through e-mail.
Responsible for statistical analysis.

Ability to inspire, support and lead team members
Ability to plan and prioritize work tasks / functions
Willingness to learn industry best practices and processes
Ability to communicate in an appropriate and professional manner
Willingness to work an afternoon / evening schedule
Infrequent light physical effort required
Must be able to work in an environment where the noise level is moderate