A to Z List

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1098-T

A tax form that post-secondary institutions must provide to all students. These students
have paid qualified educational expenses (tuition, fees, course materials, etc). These
forms are mailed to students or provided electronically through TigerXpress.

Adobe Acrobat

A family of applications that allow users to open and view PDF files.

Adobe Connect

The University of Memphis offers a web conferencing service from Adobe Connect, locally
branded as umMeet. The service allows classes/groups to meet synchronously online
at the same time or in subgroups (with up to 100 participants). Start here to begin using AdobeConnect.

Adobe Flash Player

A browser plugin that allows content made with Flash to be used in-browser. Also known
as Shockwave Flash.

Adware

A form of malware that automatically displays or downloads advertising material (often
unwanted) when a user is online.

ALEKS

A placement assessment to determine which math course a student should start in. It
can be accessed through the myMemphis portal.

Antivirus

Software that protects computers against viruses by scanning for infections and checking
downloaded files for viruses. Antivirus software often provides tools to remove and
quarantine viruses.

AskTOM

AskTom Chat

A tool integrated with RemedyForce that allows users to initiate chat sessions with
agents.

Authorized User Account (TigerXpress)

An account that can be used to access TigerXpress to view/pay statements on behalf
of a student. Students must add authorized users with their account for other persons
to be able to view and pay their statements.

B

Banner

A web-based, administrative software application that provides an online environment.
This environment allows users to perform administrative functions in a highly efficient
manner. Data is entered into a database, and integrated and shared among different
departments across the University.

Banner ID

(see U Number)

BlueJeans

A cloud based video conference service. It allows users to conduct live, multi-person
conferences from any video-enabled device with internet access.

Browser

A program used to access webpages on the internet. Some common browsers include Firefox,
Safari, Chrome, Internet Explorer, and Edge.

Browser Tabs

Allows for multiple web pages to be open within a single browser.

C

Cache

Pronounced "cash." A stored copy of previously accessed data. Also a part of a computer's
memory where information is kept so that the computer can access it quickly.

CARES

(Center for Academic Retention and Enrichment Services) A department that assists
academically at-risk students with achieving academic goals and graduating.

CAT5

Pronounced cat (short for category). A network cable.

Cisco AnyConnect

A program used to connect to the University VPN.

Citrix

The program that users install on their device to use programs on umApps.

Clicker

A term commonly used for the small remotes used to gain feedback (attendance, quizzes,
etc) from students in lecture courses.

CPU

Stands for: Central Processing Unit. The part of the computer that receives, interprets,
and executes nearly all of the instructions provided by software.

CTL

The Center for Teaching and Learning provides face-to-face, online, and on campus
technical support for the faculty and staff. We also provide technical driven support
on enterprise services for students.

D

DAS

Desktop Application Services; a team designed to provide operational support for the
desktop service infrastructure.

Database

A structured set of data held in a computer or set of servers that is accessible in
many ways

Eduventures is the industry leader in research and consulting for higher education

Emergency Print Funds

100 print pages that can be added to a student's quota if they run out.

Emeritus Faculty

An honor bestowed upon retired faculty who have served the university for 10 or more
years. These retired faculty have a record of teaching excellence, substantive scholarship,
and meaningful service. Benefits for faculty emeritus vary across departments.

Encryption

The process of encoding a message or information in such a way that only authorized
parties can access it. The information will not be clear until it is decrypted.

Export

F

Faculty

Information pertaining to the laws of privacy regarding student information.

File Explorer

A program that allows users to navigate the file system on their computer. This is
done with a graphical interface as opposed to a text-based command line.

File Extension

A three to four-digit designation at the end of a file name. These digits tell the
computer what format the file has been saved in. Located at the end of the file name
after the ".".

Finish Line

A degree completion initiative for students. These students have completed 90+ credit
hours but have not been enrolled longer than a semester. Students in this program
will have sponsored accounts.

Firmware

Software specific to a device that is installed in its read-only memory. This software
deals almost directly with the components of the device like motors and transmitters. Firmware
is used in devices like cameras, remotes, scanners, and optical drives.

Flash Drive

Consists of a flash memory data storage device integrated with a USB. Also called
"zip drive" or "jump drive."

Freeware

Software that is provided without charge.

G

GA

(Graduate assistant) A graduate student that is employed to assist with teaching and
research duties.

ITNAS Drive

iTunesU

iTunesU is available for faculty to design complete courses with audio, video, and
other content. They can distribute the courses through the iTunesU app and/or through
eCourseware. Begin accessing iTunesU here.

J

Java

A programming language that can be used to create interactive applications that is
executable on web pages by web browsers.

K

Keyboard

A data input device for computers.

Knowledge Search

A tool within Remedyforce that agents can use to search for information on various
problems clients may encounter. Agents can also use this tool to direct clients to
university resources.

L

LAN

(Local area network) A local computer network for communication between computers.

LDAP

Stands for: Lightweight Directory Access Protocol. A protocol for accessing an organization's
directory information (such as email and user info) over the internet.

Access to training and registration for classes through the HR department.

ListServ

An application used to disseminate a single email message simultaneously to a group
of people (subscribers). The main goal is to provide an additional option for mass
mailing. This enables effective communication with other schools, institutions, businesses
or individual subscribers.

LiveSafe

A personal safety app used to communicate with police services in emergency and non-emergency
situations. Replaces TigerText.

Local Drive/Disk

A physical hard drive installed in your device. Usually labeled C:\

LogMeIn Rescue Tool

A tool agents can use to remotely view and control a client's computer.

LSP

(Local Service Provider) Employees that are assigned to specific departments to assist
with technical issues.

Luminis Portal

M

MAC Address

Malware

An umbrella term for malicious software-- includes viruses, spyware, adware, worms,
and ransomware.

Meta

The department that deals with accounts, status, and roles in iAM.

MindTap

A platform created by Cengage that allows professors to add premade content to courses.

Modem

A piece of equipment used to connect devices to the internet through a telephone line.
It converts signals from the computers so they can travel through telephone lines.
The modem converts incoming signals from the telephone lines so that the computers
can interpret them.

Monitor

A device that displays signals on a computer screen.

Motherboard

The primary circuit board of a computer. It contains the circuitry to connect the
central processing unit (CPU), keyboard, mouse, and monitor together. There are also
ports for other devices.

Multi-factor Authentication

A method of securing accounts that involves requiring two or more forms of authentication
to access the account. This can include things the user knows such as a password,
PIN, or security question. It can also include things the user possesses such as a
phone, card to swipe, or a special flash drive. Another option is factors based on
the user's identity such as eye scanners, fingerprint readers, or voice recognition.

A portal which allows centralized access to various U of M websites and applications,
such as TigerExpress, SETEs, Banner, etc. myMemphis brings technology resources of
the university into one place. The portal personalizes the information it displays
to each user based on their roles. Also, the user is allowed to customize the information
presented.

N

Network Drive

A drive not physically attached to the computer accessing it. The drive may be on
a server or part of a network attached storage device.

NIC

NobleHour

A volunteer tracking and management platform formerly used to allow students and volunteers
to track service hours.

O

Office365

A set of online Microsoft Office Suite applications. Students, faculty, and staff
have access to these applications with their university account. Outlook, Excel, Word,
OneDrive, and many more are included.

OnBase

A platform used by staff to manage content, cases, and processes.

OneDrive

Cloud storage provided as part of Office365.

Online Housing Maintenance Request

The form that dorm residents fill out to report issues needing maintenance in the
dorms.

Operating System

Abbreviated: OS. The main program in a computer. This program controls the way the
computer works and makes it possible for other programs to function.

OU Campus

The University's Web Content Management System. It can be used to edit University
webpages.

Outlook

An email client. It can be in the form of a program installed on your device or a
browser-based application (OWA-- ummail.memphis.edu).

OWA

Outlook Web Access

P

PaperCut

The printing client that manages printer jobs sent from University computers and webprint.

PDF

(Portable Document Format) a file format used to present and exchange documents reliably,
independent of software, hardware, or operating system.

Peripheral

Any device that is not internal to the machine and is plugged into the tower. These
devices are not essential for the function of the machine. Examples: Printer, Mouse,
Monitor, Scanner.

Permit

An electronic "permission slip" allowing registration when a course section is restricted,
full, or limited only to those with permits. Permits are issued by the academic department
offering the course or sometimes by advisors.

Phishing

The practice of sending emails purporting to be from reputable companies or entities.
This is done in order to induce individuals to reveal personal information, such as
passwords and credit card numbers.

Physical Plant Work (WORQ) Order

The system used to submit requests to physical plant.

Plugin

A software component that adds a new feature to an existing computer program. The
term is usually used to refer to browser plugins. Also called add-ons or extensions.

Port

Serves as an interface between the computer and other computers or peripheral devices.
A specialized outlet on a piece of equipment to which a plug or cable connects.

Portal Chat

The electronic chatboard located on the Service Desk Portal.

Portlet

Found on each page in myMemphis; contain information and often feature links to additional
content.

Preferred Email Address

A more convenient email address in addition to your primary address.

Print Fund Card

Card used to purchase additional funds/pages in increments of 100 pages ($5); available
at the University Bookstore check out counter.

Print Funds

The way that the amount of pages a student is allowed to print is tracked. Students
receive 500 pages per semester and can purchase additional print funds online. Monochrome
print funds are non-refundable but they will roll over to the next semester.

Q

Online, web-based survey service that is available to all faculty, students, and staff.

Queue

A sequence of stored data or programs awaiting processing.

R

RAM

Stands for: Random Access Memory. This is the most common computer memory. It can
be used by programs to perform necessary tasks while the computer is powered on.

Ransomware

A type of malicious software that blocks access to the victim's data. Ransomware could
also threaten to publish or delete the data unless a ransom is paid. These programs
generally encrypt user data and require payment for the decryption key.

Reboot/Restart

To completely power off and start up a device again.

Recovery Phone

A phone that can be linked to an account that allows a user to verify their identity.
It is also used to reset their password without the use of security questions.

REEF Polling

REEF Polling by I>Clicker is a mobile engagement system that allows instructors to
present with any software. Instructors can send images and polling questions to student
devices. Learn more about REEF here.

Remote Desktop Connection

An application used to remotely access a computer. Staff often use this to remotely
access their work computer.

Resident Network Service Request

A request that dorm residents submit if they have trouble with their internet, cable,
or phone access.

ResNet

A residential computer network service exclusively for students living on-campus.

Right-click

Clicking with the right mouse button. This will open a menu with various actions that
can be conducted on the item clicked. These actions can include copying, saving, pasting,
etc.

RODP

State-wide online degree program governed under the Tennessee Board of Regents.

Role

Router

A device that connects networks and forward data packets from one network to another.

RSO

Registered Student Organizations

S

Scantron

Machines that grade multiple-choice exams.

Scareware

A form of malware which uses social engineering to cause shock, anxiety, or the perception
of a threat. This malware is used to manipulate users into buying unwanted software.
A common example is a program that masquerades as antivirus software. The program
informs the user their computer is infected by a virus. The program would tell them
they need to purchase premium access in order to remove the supposed virus.

SDPortal

A tool/website for TA's to use while working at the Service Desk, Tech Hub, and Library.
It has quick links to use during your shift, resources to assist clients better, and
training for new workers.

Server

A computer that provides client stations with access to files and printers as shared
resources to a computer network.

Service Request

A request from a user for information, or for access to an IT service.

SETE

Student Evaluation of Teaching Effectiveness provides an opportunity for students
to evaluate all of their courses and instructors.

SIRS

Student Instructional Ratings—the old system for students to evaluate instructors.
This has been replaced by SETE's.

SONA System

Spam

Spectrum

Former name for the myMemphis Portal.

Sponsored Account

Used to provide individuals who are not formally affiliated with the University of
Memphis access to computing resources. Access to computing resources allows them to
support instructional research or administrative activities.

SPSS

A program used to conduct statistical analysis on data.

Spyware

Computer software that obtains information from a user's computer without the user's
knowledge or consent.

SuperSAAS

T

TA

TAF

Stands for: Technology Access Fee. A fee that students pay that funds the technological
resources provided to them by the university. These resources include the computer
labs and printers.

Task Manager

A program used to provide information about the processes and programs running on
a computer. This program also tells the general status of the computer. Can also be
used to terminate processes and programs, as well as change the processes' priority.

Taskbar

The bar is usually located at the bottom of Microsoft Windows operating systems. This
displays the start button, system clock, programs that are currently running, as well
as other open windows. Sometimes called "systray."

Telecommunication

Ticket

A record of a technical issue that a client had. Client's can place self-service tickets
or call the Service Desk for an agent to troubleshoot and place the ticket.

TigerLAN

TigerLAN is a group of networked computer labs. It provides Internet access, software,
hardware, and support to the members of the University of Memphis community. It is
funded by the Technology Access Fee.

TigerLink

An online Career Services platform that connects employers to UofM students and alumni
for jobs and internships.

TigerPark

A site where students can view or buy parking permits, submit online appeals, and
manage their parking account online.

TigerXpress

A cashiering and bill payment suite students can access to view and pay fees/tuition.

U

U Drive

U Number

An 8-digit number preceded by "U" that is a unique identifier for each account holder.
Also known as the Banner ID# or student ID#. Located on student ID cards.

umApps

umApps provides easy, web-based access to a variety of specialized applications such
as SPSS, Mathematica, Microsoft Word, and many more. University students and faculty
can access the software from any PC or Mac, on and off campus. Learn more about umApps.

umBlog

umBlog, also known as blogs.memphis.edu, provides a place for users to share experiences and reflect on activities. Students
can publish creative works through written posts, pictures, videos, links, and comments.
It belongs to you and you have the power to make it whatever you choose.

umDegree

A web-based tool to help students and advisors monitor progress toward degree completion.
It shows completed courses as well as the courses required to complete a degree.

umDrive

umDrive is a web-based file sharing service that gives you a personal place to store
papers, assignments, projects, etc. Learn more about umDrive here.

umHelpdesk

The self-service ticketing system used by the Service Desk.

umMail

A web interface for students, faculty, and staff to view their university emails.

The University of Memphis does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by the University of Memphis. The Office for Institutional Equity has been designated to handle inquiries regarding non-discrimination policies. For more information, visit The University of Memphis Equal Opportunity and Affirmative Action.

Title IX of the Education Amendments of 1972 protects people from discrimination based on sex in education programs or activities which receive Federal financial assistance. Title IX states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance..." 20 U.S.C. § 1681 - To Learn More, visit Title IX and Sexual Misconduct.