About Us Ninian are completely dedicated to your total satisfaction. If you have any suggestions, comments or would just like to chat, please email us info@ninianshetland.co.uk

Our Contact details:

NINIAN

80 Commercial Street, Lerwick, Shetland, Scotland, ZE1 0DL, UK

Phone/Fax: +44 (0) 1595 696655

VAT Registration Number: 842 4316 43

Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from out with the UK, place your order and your credit card company will convert the transaction to your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All UK orders are despatched using Royal Mail, at a cost of £4.95. Standard delivery time is approximately 5 - 10 working days. International customers will be contacted prior to dispatch with delivery options and costs.

Delivery Schedule All items in stock are despatched within 28 business days of recieving your order. International orders are generally received in under 35 days. As all of our products are hand crafted, there may occasions when we are unable to despatch your order with in the usual 28 day timescale. In these instances we would contact you immediatley to advise of the situation and to discuss alternative delivery arrangements.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, all credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We hope you enjoy browsing our website and look forward to receiving your valued order. You can be sure to receive our products in good condition and in the unllikley event that you have any concerns we offer a 14 day money back guarantee (see Returns Policy).

Due to the hand made nature of our products you may experience some minor variations. We have taken great care to ensure that the colours correspond as closely as possible to the original items yet due to the photographic process and variations between browsers differences may occur.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call or fax on +44 (0) 01595 696655, or write to us at 80 Commercial Street, Lerwick, Shetland, Scotland, ZE1 0DL, U.K

Privacy Policy NINIAN do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy If for any reason you are unhappy with a product purchased from NINIAN, you can return the unused / unworn item within 14 days for a full refund or replacement, if the product is returned to us in its original packaging and all lables are attached. When sending your return please obtain a Proof of Postage certificate, in case the parcel fails to reach us. Due to health and hygiene, earrings can not be returned unless faulty.

Goods returned to us damaged or lost in transit will not be credited. Please note that the delivery charge on your original order is non refundable.