Frequently Asked Questions

From what age is my child entitled to
funding?

Your child becomes eligible for a free Government Early Years Foundation space
from the start of the school termaftertheir third birthday. This
means that most three year olds will be able to start a free nursery place in September, January or April following their third birthday. For further information please speak to Sally in the
office.

How do I obtain childcare
vouchers?

Childcare vouchers, or sometimes called ‘salary sacrifice scheme’ is a scheme
which is offered by employers to their salaried personnel. Please check with your employer whether they are already running this scheme, and if not, we suggest you get in contact with your personnel
department to see whether they can assist you and set up such a scheme within your company. We are currently registered with many voucher schemes so please come and speak to someone in the office for
further information.

Is there a holiday entitlement for my
child?

There is no holiday entitlement for any children. If you are going on holiday
then please fill out a holiday form so that the staff are aware that your child will not be in.

Am I able to reduce my child’s session from time to
time?

When reducing sessions in the Nursery, one full calendar month notice is
required in writing. Advance/New bookings that are due to start must also give one month’s notice. Failure to do so will result in full fees for sessions booked in the first instance being
paid.

Do I have to pay nursery fees, even though my child is
sick?

We kindly request that parents make contact with the nursery as early as
possible concerning any individual days of absence and relevant information with regard to illness is always appreciated. Unfortunately, days in lieu cannot be arranged and fees remain
payable.

What is the procedure should I wish to increase my child’s
sessions?

Although officially the Nursery requires one full calendar month notice to
increase any sessions, we will do our best to have any such requests honoured as soon as parents request this, subject to availability. In situations where extra sessions (casual sessions) are
required immediately, the Nursery may be able to accommodate this, subject to availability, and you will be billed accordingly. Please not that once a booking has been made with the Nursery, either
in writing or verbally and a child’s name has been entered into our diary, these sessions must be paid for even if cancelled at a later stage as staff will have been arranged to look after your
child.

Do you have to book a minimum number of sessions for my
child?

There is no minimum number of sessions needed to book for your child, however
please remember that a child who does more sessions will settle quicker than one who does half a day.

Should I wish to discontinue my child attending your Nursery,
how do I go about doing this?

It is essential that one calendar month’s notice be given in writing when
taking your child from our care, alternatively, one month’s payment in lieu will be charged.

Can I swap my sessions?

Due to the fact that we adhere to strict child/Carer ratios which require
precise scheduling of staff, we do not allow swapping of sessions. If you know about the change when you are filling in your booking form then we can ratio the correct number of staff. This means
that you must return your booking form as soon as possible to ensure your swapped days.

Where can I read the Policies and Procedures of your
Nursery?

The full set of policies and procedures for the nursery can be found in the
office. Please speak to someone in the office and they will arrange for you to view them.

What is your policy on contagious diseases and do I need to
keep my child away from the nursery?

It is important to make sure that we are fully informed of any changes in your
child’s health, such as the onset of allergies, or any illness which your child may be suffering from. We ask that if your child develops a doubtful rash, sore throat, discharge from the eyes,
vomiting, diarrhea or anything else that could be passed on to the other children you must keep him/her at home for the relevant quarantine period and gain advice from the G.P.

Does the Nursery provide nappies and wipes for my
child?

﻿Please note that all parents are required to ensure that sufficient nappies and
wipes are kept at the nursery at all times.﻿