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3.
MAKING SMART DECISIONS
How do you make something like business communications, which is seemingly intangible,
become more verifiable and concrete?
How do you understand the value of the time and effort put into digital communications?
Where are important conversations taking place, and how should you engage in them?
What should you be measuring, and what will all the data mean?
These are issues the team at Thornley Fallis have examined and discussed throughout the
past year on our blog. Each week, we highlighted a new survey, report or study to help readers
gain the insight they need to make the smart decisions necessary to meet their own goals
and objectives.
As 2013 draws to a close, we thought it would be appropriate to take a look back at the
important new trends, metrics and benchmarks that will inform digital communications
strategies into the New Year.
Remembering that research lets us understand what people are looking for, what they
value, how they want to be communicated with and by whom, we have put together this
brief summary of 2013’s most interesting statistics and trends.
Enjoy!
www.thornleyfallis.com
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4.
TREND 1: POWERING EVENTS THROUGH SOCIAL MEDIA
In 2013, the second screen trend, having Facebook and Twitter at the ready while you watching
TV, really came to the fore. The broadcast of Superbowl 47, along with the sudden power outage,
has become a case study in event-based Twitter activity.
According to Twitter’s blog, approximately 24.1 million tweets were published about the Super
Bowl and half time show. In fact, the volume of tweets had surpassed 2012’s totals by the
beginning of the second half of the game.
Twitter also reported spikes in activity throughout the Super Bowl in tweets per minute (TPM):
• Power outage: 231,500 TPM
• Destiny’s Child reunion on stage: 257,500 TPM
• End of Beyonce’s half time show: 268,000 TPM
As always, Super Bowl advertisements were a major topic of online conversation. 2013 saw an
increase in the number of commercials that provided a social media call to action; Twitter was
mentioned in 26 of the 52 Super Bowl commercials. This is a huge increase from 2012, when
Twitter was only mentioned in eight game time commercials.
The Superbowl power blackout also provided advertisers with an opportunity to participate in
more than 231,500 TPM conversations. According to Twitter, it took only four minutes for the
first promoted tweet to appear when Twitter users searched for ‘power outage’.
The British Wimbledon tennis championship of 2013, in which Scottish tennis pro Andy Murray
won the men’s singles, the first Brit to do so for more than 77 years, offered another demonstration of the power of social media to unite a community of fans far beyond the walls of a
sports stadium.
Mentions of Wimbledon on social media more than doubled in 2013 over the previous year.
The BBC reported that there were 6.6 million tweets about Wimbledon in just two weeks.
In the previous year, there were only 2.5 million similar messages.
Wimbledon by the numbers:
•
Evian secured the highest number of brand mentions. Other top brands included Rolex and
Ralph Lauren. (Salesforce)
• Andy Murray gained 235,000 new Facebook fans in just two weeks. (Examiner.com)
•
The Murray and Federer were mentioned more than 500,000 times during the men’s final.
(Salesforce)
The world of sports was not alone in benefiting from event-based social media support. Charities
and other good causes raised funds and built awareness by convening online communities.
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5.
Movember, a month-long campaign, which was founded in Australia in 2003, to educate people
about prostate cancer and raise money for cancer research employed social media channels to
great effect.
In 2013, 23,600 Canadian men were diagnosed with prostate cancer according to Canadian
Cancer Society: Canadian Cancer Statistics 2013. That number represents about 25 per cent
of male cancer diagnoses.
Movember in Canada:
•
Canada ranked third in terms of volume of tweets about Movember with 35,793 tweets in
2012 (SocialBakers.com)
• The Canadian Movember campaign raised $42.6 million in 2012 (Movember)
• the Canadian funds, 87.2per cent was committed to programs supporting prostate
Of
cancer and male mental health initiatives in Canada (Movember)
•
Participating countries included: Australia, Austria, Belgium, Canada, Czech Republic,
Denmark, Finland, France, Germany, Hong Kong, Ireland, Netherlands, New Zealand,
Norway, Singapore, South Africa, Spain, Sweden, Switzerland, UK and USA (Movember)
•
@MovemberCA, the official account for Movember in Canada has more than 15,000 followers
•
Movember is ranked in the top 100 best NGOs (charity) in the world by the Global Journal
(Movember)
A truly modern NGO, Movember has an iPhone app that allows people to track progress–
of both moustache growing and fundraising efforts. Movember in Canada can be found on
Twitter, Facebook and Instagram.
There can be a dark side to social media; it’s being used by bullies to make innocent people’s
lives a misery, especially teenagers. But anti-bullying week aims to use social media to create
social change.
According to KidsHealth.org cyber bullying involves the use of technology to harass, threaten,
embarrass, or target another person. In the last few years there has been a huge increase in
the frequency and severity of bullying, and many people agree that the rise in the use of social
media has had an impact on the increase in bullying. A recent report from Kids Help Phone
suggests that it is easier to say something mean to another person via a computer than it is
to do face to face.
According to the Kids Help Phone report:
• 65 per cent of kids surveyed admit to being cyber bullied at least once;
•
People are more frequently bullied on social media platforms followed by
text messages: and
•
Many people feel that reporting cyber bullying is ineffective. When it is reported,
65 per cent of respondents said they would tell a friend rather than a parent or teacher.
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6.
Reports of cyber bullying tend to vary as they rely on the victims to report the abuse.
Stop A Bully reports:
• The most common form of bullying reported is name calling and insults (63.5 per cent);
• 41 per cent of victims reported that the bullying lasted “for months”; and
• 44 per cent of victims reported that the incident was witnessed “by a few people”.
Social media and other technologies seem to be a part of the problem, but could they also
provide a solution?
Bullying: the power of technology
While bullying is made easier by social media and other technologies, it’s important to remember
that these same tools also provide a platform to stand up and make a positive change: Katy
Butler, an American teenager, used social media and the online petition platform change.org* to
voice her own opinion and make a difference.
When the documentary film Bully was initially released, it was given a restricted rating, which
meant it would likely not be seen by those who needed to see it the most. Katy decided to
petition the Motion Picture Association of America to change this rating. Here is a snippet from
Katy’s petition:
This film has the potential to change the world and change the culture of violence in many
schools. But your decision to give this movie an R means that the people who need to see this
movie the most — teenagers who are either bullying their peers or suffering from violence and
torment at the hands of bullies — won’t get to see this film. Nor will this film be allowed to be
shown at middle schools and high schools in this country. Please reconsider your decision to
give Bully an R and give it a PG-13 instead.
According to change.org, “Bully” will receive a “PG-13” rating from the Motion Picture Association
of America (MPAA) after more than 500,000 people — including 35 members of Congress and
celebrities like Ellen Degeneres and Meryl Streep — joined a Michigan high schooler’s campaign
on Change.org.”
From the change.org platform alone, Katy’s petition received:
• 523,467 signatures,
• 81,000 Facebook likes, and
• 5,353 tweets.
According to The Bully Project producers the film has now been seen by more than a million kids,
educators and advocates. Clearly, one person can make a difference, thanks to social media.
Retailers too are benefiting from event-based social media. Black Friday and Cyber Monday are
excellent examples of marketing events, invented to spur people into getting online for holiday
shopping. They demonstrate that yes, indeed, social media marketing does drive sales.
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7.
Twitter published the finding from its survey of shoppers:
•
Seven out of ten Twitter users rely on the platform to enhance Black Friday and Cyber
Monday shopping experiences
•
Twitter users are more likely to shop on Black Friday and Cyber Monday compared to the
rest of the population (85 per cent of Twitter users shop on Black Friday and 81 per cent
shop on Cyber Monday compared with 84 per cent and 70 per cent of people not on Twitter)
• per cent of Twitter users surveyed said that the platform plays an important role in their
60
online shopping on Cyber Monday
• per cent of users surveyed said Twitter is the first place they go to research products
56
on Cyber Monday
• per cent of users surveyed said they would click through to a sale they saw posted
78
on Twitter
Cyber Monday advice for retailers:
1.
Ensure your mobile website is up, running and ready to go because, according to the study,
41 per cent of Twitter users use their phone to make a purchase and 49 per cent use their
phone to check prices;
2.
Make sharing news of their purchase is easy for online customers to share via Twitter,
Facebook or Pinterest;
3.
Add a call to action to all tweets by including a link to the relevant product page;
4.
Monitor social media for company or brand mentions toquickly resolve customer
complaints; and
5. Consider using paid promotion tweets to be heard above the noise.
www.thornleyfallis.com
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8.
TREND 2: SOCIAL MEDIA FOR HEALTH
Since the dawn of the World Wide Web, people have been going online for information about
personal health concerns. Sites like WebMD, Wikipedia and healthcaretransformation.ca (client)
provide a wealth of information about diseases, conditions, treatments and cures often to the
consternation of health care professionals whose job it is to diagnose and treat their patients.
The Pew Research Center Internet American Life released a survey titled: Health
Online 2013. The report found that 81 per cent of adults use the Internet and, of those,
72 per cent say they have looked online for health information in the past year.
• per cent of Internet users went online to find other individuals who might be dealing
16
with the same medical issue or health concern;
•
One in three adults (35 per cent) have used the Internet to find information about a medical
condition;
• per cent of Internet users have read online reviews or rankings of health care services
30
or treatments;
Who is most likely to seek health information online?
The Pew Internet survey found that women are most likely to look online for health related
information. The report also found that half of health information searches were completed for
the benefit of someone else.
What does this mean?
The report concedes that most care takes place offline, rather than online. However, it is
becoming more common for people to do research online before arranging to meet with
their physician or health care provider.
An earlier Pew study, Mobile Health 2012, found that one in three cell phone owners (31 per
cent) have used their phone to look for health information, an increase from 17 per cent two
years ago. In addition, one in five smartphone owners have a health app.
But on the Internet, health is about a lot more than just facts and figures. A key trend for 2013
was health tracking. A Pew Internet survey, Tracking for Health, found that 69 per cent of adults
are tracking health metrics. Of those, only 21 per cent use technology to track their health.
There is a wide range of data apps available to help people track diet, fitness, exercise.
The Pew survey found that those who track are most likely to record:
• weight, diet or exercise (60 per cent);
• other health indicators like sleep, blood pressure, headaches (33 per cent); and
• health indicators on behalf of someone else (12 per cent).
www.thornleyfallis.com
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9.
How are people tracking their health if they’re not using technology?
The Pew survey found that:
• 49 per cent keep track “in their heads”; and
• 34 per cent use a journal or notebook.
Tracking can have important consequences:
• per cent of trackers say that tracking has had an impact on the way they approach their
46
health or the health of someone they care for;
• per cent say tracking has prompted them to ask questions or seek a different opinion; and
40
• 34 per cent say tracking has had an effect on approach to treatment.
However the majority of Internet users eschew tracking and creating their own health-related
content. A study published by Bringham Young University and published in the Journal of
Medical Internet Research found that rather than creating health related information online
people prefer to just get the facts.
More specifically, the survey of 1,745 adults who had gone online to look for health related
information found:
• per cent reported looking at online rankings or reviews, but less than 10 per cent
41
admit to posting a review;
• 32 per cent report using social media or social networking sites for health; and
• 15 per cent posted a comment or question.
Additionally, the survey found that people with chronic conditions were more likely (twice as
likely) to look at online rankings. Male respondents were less likely to consult online reviews
than female respondents. Additional demographic insight can be found here.
Social media could be a great resource for those looking to encourage public participation,
engagement and dialogue about a wide variety of issues–including health.
In this post, Pierre Killeen, VP of Engagement at Thornley Fallis points out that social media
works when it makes sense to the audience and when it is part of a larger ecosystem:
While social media websites form part of the ecosystem, our experience suggests that social
media is more than a piece; it is the air or the water that connects one piece to the other. Social
media is what allows information to quickly flow from one piece of the ecosystem to another.
It is imperative that people feel comfortable sharing what could be sensitive information. Social
media may make this possible, but organizations should also consider specially designed and
anonymous forum where individuals can discuss and share their feelings and experiences freely.
A rich and diverse supply of health-related information online is a benefit to us all. Communicators
can harness the power of digital communications to create an online space where meaningful
dialogue can take place allowing for people to get the help they need and businesses and
communicators to get the feedback they require to do their jobs better.
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10.
Caregivers online
According to recent research published by the Pew Internet and American Life Project,
in association with the California Healthcare Foundation, nearly 40 per cent of adults are
caregivers. This number has increased by almost 10 per cent since 2010.
The survey found that caregivers are connecting online and are more likely than other adults to:
• Go online to look for health information, especially when it comes to treatment;
• Look for others online who also have experience with the same condition;
• Consult online reviews about treatments; and
• Read about other health experiences online.
The study revealed some other attributes of caregivers that may help health providers and
communicators to better connect:
• 41 per cent of caregivers are from a household of three adults or more;
• 44 per cent of caregivers have at least some college education;
• 43 per cent of caregivers have a household income of $75,000 or more; and
• 44 per cent of caregivers are 50 to 64 years of age.
This is important information for healthcare providers and communicators who seek to reach
out to caregivers online. But creating a space where people feel comfortable openly sharing
their experiences–as well as providing valuable insight that can shape future services–can be
tricky. To create a community that provides real value, it’s important to understand your
audience and their needs.
So clearly, the data shows that the Internet and social media are becoming crucial to health
care and this provides ample opportunity for organizations in the health industry, but it takes
quality content and smart, sensitive solutions to create occasions for engagement and to
build online communities.
www.thornleyfallis.com
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11.
TREND 3: MOBILE! MOBILE! MOBILE!
The march towards mobile’s dominance of the Internet continued unabated throughout 2013.
The use of mobile responsive web design, or design websites that can work across multiple
hardware formats was the single biggest trend.
The Pew Internet and American Life Project published research which showed that most
people now own a mobile phone. The survey showed that 34 per cent of adults now own
tablet computers, too. This is an increase from only 18 per cent in 2012 and even further
evidence that a website should be optimized for mobile and tablet access.
The research also provides important insight into who is most likely to own a tablet computer:
• Households with income of at least $75,000 per year;
• Adults ages 35 to 44 years old; and
• College graduates.
Pew’s survey Teens and Technology 2013, found that:
“ ne in four teens are ‘cell-mostly’ internet users, who say they mostly go online using their
O
phone and not using some other device such as a desktop or laptop computer.”
The survey looked at 802 teens aged 12 to 17 and asked questions about technology, access
and availability, use and preference. Additional interesting findings of the survey include:
• per cent of teens have cell phones. Of these teens, 47 per cent say they have smartphones.
78
•
The number of teens who have smartphones has increased by 14 per cent over the
past two years.
•
The most likely group of teens to access the internet mostly via mobile is girls aged
14 to 17 years old.
What does this mean for marketers?
The future is mobile. More often than ever before, people of all ages are accessing the internet
via a mobile device.
A brand targeting teens aged 12 to 17, and especially girls within this segment, you should
ensure use a mobile friendly website. Teens want to be able to navigate their favourite sites
easily and this means mobile responsive design.
Most mobile device users have easy access to news and social networks, but it puts charitable
giving right into people’s hands.
According to a report by the Pew Internet Project called “Real Time Charitable Giving”:
• One in five (20 per cent) adults have donated money online; and
• One in ten (9 per cent) have made a donation via SMS.
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12.
Mobile giving gained popularity after the January 2010 earthquakes in Haiti where, according
to the people donated approximately $43 million to relief efforts using the SMS feature of their
cell phones. In association with the Berkman Center for Internet and Society at Harvard University and the mGive Foundation, and supported by the John S. and James L. Knight Foundation,
the Pew Internet Project conducted a survey of 863 people who donated money to the relief
efforts in Haiti via SMS.
Some interesting findings of the survey include:
• Most of these donors (89 per cent) heard about the relief efforts on TV;
• 50 per cent made a donation immediately after hearing of the mobile option to give; and
•
Just under half (43 per cent) of those surveyed also encouraged friends and family to make
a similar contribution.
The survey showed that individuals who made a mobile donation to the relief efforts in Haiti
were more likely than others to own an e-reader, laptop or tablet computer. They were also
more likely to use Twitter or other social networks. In addition, these adults were more like to
use their mobile phones to access the Internet.
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13.
TREND 4: IT’S ALL ABOUT USERS
Use of the internet and social media is now mainstream, but 2013 saw clear demographic
trends and practices among users. Here’s a breakdown of the some of the key aspects of
how people are communicating digitally.
Men and women tend to use social media platforms differently. Of all platforms, Pinterest
represents the greatest difference. Twenty-five per cent of women surveyed said they used
Pinterest, while only five per cent men said they used the platform.
Other platforms saw more equal use among women and men. About the same number of
males and females use Twitter and Tumblr. Facebook has a slight female bias and more women
than men use Instagram.
Age is another determinant of how people use digital technology. Among teens, for example, dependence on the use of cell phones to access the Internet is high. One in four teens are
‘cell-mostly’ internet users, who say they mostly go online using their phone and not using
some other device such as a desktop or laptop computer.
Other facts about digital teens:
•
Seventy-eight per cent of teens have cell phones; 47 per cent have smartphones which is
up 14 per cent in two years.
• Girls aged 14 to 17 are most to use cell phones for Internet access.
Social networks are popular among young adults; 67 per cent “engaged in some sort of
social network-related political activity” in the last year. Almost a third of this age group are
on Twitter, one in five is on Pinterest, 86 per cent use Facebook and a third use Instagram.
Only one in ten are on Tumblr. Cell phone use among this demographic is prevalent with
85 per cent of mobile phone owners aged 18 to 29 going online on their phones.
Adults over 30 are on social media in droves and many are politically minded; almost
three-quarters of use social media. Almost half personally engaged in a “civic group or activity”
online and a third “contacted a government official or spoke out in a public forum” online. Even
more, 39 per cent, engaged in “some sort of political activity” on a social networking site.
Many adults use the Internet to research personal health information, track health metrics
and to discuss health issues. Thirty-two per cent of adults report using social media or social
networking sites for health. One in ten admits to posting a health related review.
Most adults use mobile phones. Ninety-one per cent own a cell phone; more than half of those
own a smart phone. Seventy-three per cent of mobile phone owners aged 30 to 49 go online
on via cell phone and more than half of adults aged 50 to 64 years old do the same.
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14.
However not all adults are online; 15 per cent of adults ages 18 and older are not online, meaning
that they do not use the internet or communicate via email. One third of these said they are
not interested in going online or think the Internet is not relevant to their lifestyle; another third
cited concern about online security.
Adults aged 65 and over have more than tripled their online presence over the past four years.
Of those, only two per cent said they used Twitter, four per cent said they used Pinterest, two
per cent said they used Instagram. Facebook holds more interest for seniors with 35 per cent
using it. Interestingly, 22 per cent of mobile phone owners aged 65 and over go online on using
their mobile phones.
One interesting demographic metric is the level of affluence among users. According to a
survey published by LinkedIn and Cogent Research, 87 per cent of the “mass affluent” use social
media. Considered to be a “highly valued segment” the “Mass Affluent” are defined as “current
investors with $100,000 to $1 million in assets, excluding the value of their homes. According to
the survey, there are major gaps between what this group hopes to get from social media and
what they actually receive.
The “mass affluent” value “improved customer service, timely updates, and relevant content”,
and nearly half interact with financial institutions via social media.
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15.
TREND 5: INTEGRATION OF DIGITAL AND TRADITIONAL
In 2013 the growing trends toward an ‘always on’ society continued. A report highlighting Pew
Internet’s research on social networking provided a look at who is using social media and what
platforms are the most popular.
According to the survey:
• 69 per cent of Americans said they use social networks;
• More women (75 per cent) than men (63 per cent) say they use social media; and
• per cent of cell phone owners use social media, and 28 per cent use social on their
40
mobile phones each day.
Effective digital communications requires an in-depth understanding of your audience: who
they are and how they’re spending time online. This means thinking strategically about your
approach to communications in the digital era and devoting adequate time and resources
necessary to build strong connections.
Data is driving marketing decisions
BlueKai conducted a survey of marketing executives to learn more about the importance of
data in creating marketing programs. This research sheds light on the type of data marketers
are using and how they are applying that data.
Key findings include:
• per cent of respondents said that data was “of primary importance for segmentation and
91
targeting of [their] marketing efforts”;
• 67 per cent of respondents said “more than half of their digital efforts are driven by data”;
• per cent of respondents rely on first-party data including website data (83 per cent),
87
CRM and registration data (79 per cent), email data (72 per cent), digital campaign data
(67 per cent), search data (45 per cent), and mobile site or app data (28 per cent);
• per cent of respondents rely on third-party data for marketing including third party
72
targeting data (62 per cent), third party mailing lists (49 per cent) and third party co-op
data (33 per cent); and
•
Mobile is still an untapped resource. More than 50 per cent of marketers said they devote
between zero and 25 per cent of their budget to mobile marketing.
Marketers spent more on digital in 2013 and budgets are expected to more than double over
the next few years.
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16.
Researchers at CMO Survey shared some insight into current and planned marketing spend.
Key findings include:
•
Financial resources allocated to social media (as a portion of marketing budgets) will more
than double in the next five years;
•
Fewer than 10 per cent of marketers felt that social media is “very integrated” into strategy;
and
•
Approximately 15 per cent of marketers felt that social media is not integrated into their
strategies at all.
Integration however has never been more crucial, especially when you consider that four out
of five people conduct online research as part of their purchasing process. A study conducted
by GE Capital Retail Bank has found that 81 per cent of people look at products online before
making a purchase in store and that figure had increased by 20 per cent over the previous year.
In addition, the survey found:
•
Consumers spend an average of 79 days gathering information before making a
major purchase;
• per cent of people start their research with a search engine before heading to
60
a specific website;
• per cent of people conducted their research on a PC or laptop at home and
66
15 per cent conducted their research on a mobile device at home; and
• per cent of people feel empowered by technology because it provides access
79
to information.
But companies, brands and products have to be findable, if they are going to feature in
buyers’ research. A study was conducted by Chitika, an online advertising network, provides
some interesting reading about the importance of search engine rankings:
Value of Position in Google Search:
• website ranked first in a Google search result receives 33 per cent of the average
A
traffic share;
• website ranked second in a Google search result receives 18 per cent of the average
A
traffic share; and
• website ranked third in a Google search result receives 11.4 per cent of the average
A
traffic share.
Value of Google Search Page Ranking:
• Websites on the first page of Google search results receive 92 per cent of all traffic;
• Traffic to websites on page two drops by 95 per cent; and
• Traffic to websites on page three drops by another 78 per cent.
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17.
For steps to improving search results:
1. Experiment with a mix of paid, earned and owned content;
2. Update website content regularly;
3. Blog frequently; and
4. Share and engage on social networks.
The smartphone breakthrough meant that in 2013, marketers were putting mobile at the centre
of their strategies.
Cyber Monday 2013 provides an excellent example. According to Adobe Digital Index, online
sales for Cyber Monday totalled more than $2 billion dollars–a 16 per cent growth year over year.
EConsultancy published the findings of Cyber Monday survey. Key findings include:
•
Mobile traffic accounted for 42 per cent of all Cyber Monday traffic, an increase of
68 per cent from 2012; and
• 31 per cent of sales were made via a mobile device, an increase of 82 per cent from 2012;
On Cyber Monday, retailers surveyed saw the following trends:
• A 93 per cent increase in total mobile visits;
• A 219 per cent increase in mobile transactions
• A 368 per cent increase in revenue from mobile transactions
However, when it comes to digital strategy, sales leads are not the only consideration.
Corporate and brand reputation also come into play. Since the inception of social media for
business many organizations have warmed to the idea of using social media, but that doesn’t
mean many decision makers are not concerned about risk. A 2013 survey conducted by Grant
Thornton, in association with Financial Executives Research Foundation, discovered that
more than half of companies included in the survey (59 per cent), had not conducted a risk
assessment before engaging in social media.
Four areas of perceived risk were identified in the report:
1. Damage to brand/reputation
2. Disclosure of information
3. Identity theft
4. Legal/regulatory/compliance violations
The survey found that 71 per cent of executives were concerned about risk, but believed that
certain measures could be taken to avoid risk.
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18.
Some recommendations to avoid or prepare for crisis situations:
•
Conduct an internal and external audit to review existing policies, procedures and
guidelines for communication. This process may identify gaps in corporate policies
that can easily be remedied.
• Interview stakeholders within your organization to discover areas of concern
• Provide training to employees with access to social media.
•
Prepare a crisis plan that outlines steps for reporting and responding to negative comments
and feedback online.
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TREND 6: SOCIAL NETWORKS SERVE BRANDS USERS
Throughout 2013, popular social media platforms implemented changes and developments
designed to improve both the user experience and advertising effectiveness.
What social platforms are most popular?
According to a Pew Internet survey, Photos and Videos as Social Currency Online, 46 per cent of
online adults are posting content that they have personally created. Others (41 per cent) spend
time sharing content created by someone else.
The survey says:
• Two-thirds (67 per cent) of online adults are on Facebook;
• Nearly one in five (19 per cent) online women use Pinterest;
• 12 per cent of adults, and 27 per cent of young adults (aged 18-29) use Instagram; and
• 5 per cent of adults, and 11 per cent of young adults, use Tumblr.
Instagram, for example, continued its march towards world domination as a key photo and
video sharing platform. It reached more than 150 million active monthly users before it turned
three years old.
Key milestones include:
• More than 16 billion photos have been shared on Instagram;
• Instagram reached 150 million active monthly users;
• 60 per cent users are outside of the United States;
• Approximately 55 million photos are posted each day; and
• Posts receive 1.2 billion likes daily.
With numbers like those, it’s clear why businesses are flocking to Instagram. The platform is
a great resource to tell brand stories.
The other picture platform, Pinterest also made great gains among brand owners in 2013.
The introduction of a web analytics function added required business gravitas to this fun photo
sharing network. According to Pinterest “…website owners help create the content on Pinterest
and we wanted to help them understand which pieces of content people find most interesting…
Web Analytics gives site owners insights into how people are interacting with pins that originate
from their websites.”
Pinterest is a great resource for online companies, marketers and communicators.
•
According to a survey by Pew Research, 15 per cent of online adults say that they use
Pinterest. This is the third-most used social network according to respondents, after
Facebook and Twitter;
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•
EConsultancy notes that approximately 28 per cent of Pinterest users have an annual
household income of at least $100,000; and
•
Another Pinterest survey shows that Pinterest users are 10 per cent more likely to make a
purchase over other major social media sites such as Facebook and Twitter.
It’s true, social media platforms do drive sales. Vision Critical produced a report called “From
social to sale: 8 questions to ask your consumers,” which contained some data from Canada, the
United States and the United Kingdom. It shed some light on social media’s impact on sales.
Key findings of the report include:
•
Four in ten social media users have bought something after “sharing” or “favouriting” it on
social networks including Twitter, Facebook or Pinterest;
• Online and in-store purchases driven by social media are relatively equal;
• Pinterest is the most-likely catalyst to drive “spontaneous purchasing”;
• per cent of Pinterest users have made a purchase after liking/pinning an item on Pinterest;
29
• per cent of Facebook users have made a purchase after sharing/liking an item on
38
Facebook; and
• per cent of Twitter users have purchased something after tweeting, retweeting or
22
favouriting it on Twitter.
In 2013, LinkedIn was revealed to be a key platform for reaching the more affluent. The business
social network published a report, along with Cogent Research, which showed that 87 per cent
of the demongraphic it defines as “Mass Affluent” uses social media.
The study aimed to determine what these very rich people like about social media and where
they find value in particular with reference to financial education and decision making.
Key findings include:
•
There are major gaps between information provided and the expectations of the
“Mass Affluent”;
• They value “improved customer service, timely updates, and relevant content”;
• Nearly half of the “Mass Affluent” interact with financial institutions on social media;
• per cent who use social media to find out about financial options are influenced
63
by what they learn;
• Nearly a quarter of this group expects banks and financial institution to be on social media;
• New product information is highly valued.
In terms of mobile apps, privacy was reveals as a very real concern in 2013. Nearly half of
the top 100 free apps do not offer privacy policy prior to download. This figure comes from
research published by MEF, the global community for mobile content and commerce.
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According to the study:
•
Only one in two apps (55 per cent) offer a privacy policy prior to download in the app store;
• Only a third (32 per cent) offer access to the policy within the app; and
• 69 per cent of privacy policies are written in long form (more than 750 words).
Privacy statements are important. Previous research found that 70 per cent of consumers feel
it’s important to know what information is being collected and shared. MEF’s research also
found that the average privacy policy found online is too long. The average privacy policy for
the top 100 free apps took 12 minutes to read, assuming 250 words were read per minute. The
longest privacy policy took 32 minutes to read and only eight per cent of policies were written
in less than 750 words.
It’s important to give customers and consumers the information they need to know and every
effort should be made to communicate this information in a concise manner.
An infographic of this research can be found here.
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22.
TREND 7: HANDHELD TO THE FORE
A new report from ComScore provides insight into where we access content. This new data
helps many marketers make the case for investing in mobile. The ComScore Data indicates that
the time to think about mobile is now.
For example the ComScore data shows that 46 per cent of people interact with retail sites via
mobile devices.
It’s a trend that played out big time on Cyber Monday 2013. According to EConsultancy,
mobile traffic accounted for 42 per cent of all traffic on Cyber Monday, an increase of
68 per cent from 2012.
Pew Internet and American Life Project research showed that the majority of adults are now
smartphone users:
• 91 per cent of adults own some sort of mobile phone;
• 56 per cent of adults own smartphones;
• 35 per cent own a mobile phone that is not a smartphone; and
• Nine per cent of adults do not own a mobile phone at all.
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23.
Indeed, Canadians are leading the way; 78 per cent of us will not leave home without our
smartphone. More than half of Canadian adults (56 per cent) are using smartphones,
according to a report published by Google and Ipsos MediaCT. The number of Canadians
using smartphones was up 23 per cent in 2013 over 2012.
Some of the key findings show that in Canada:
• per cent of Canadians said they used their smartphone every day in the past seven days
66
• 78 per cent said they do not leave their home without their smartphone
• 86 per cent said they use their smartphone in a store
• 35 per cent said they would rather give up TV than their smartphone
• 55 per cent said they search on their smartphones each day
• 68 per cent said they look up product information on their smartphones
• per cent said they watch video on their phone and 18 per cent do so at least one time
75
each day
• 51 per cent have conducted a mobile search after seeing an offline ad
• 87 per cent said they have noticed mobile ads
And of course, mobile does not refer only to smart phones: a third of adults now own a
tablet computer. Research from Pew Internet, says that 34 per cent of adults now own
tablet computers up from only 18 per cent in 2012.
Who is most likely to own a tablet computer?
• Households with income of at least $75,000 per year;
• Adults ages 35 to 44 years old; and
• College graduates.
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TREND 8: CANADIANS DOMINATE
ComScore, Inc. released “Canada Digital Future in Focus 2013,” a report that includes information
about online Canadians as well as the mobile market, social networking, retail, banking and
automotive sectors in Canada.
Key findings from the report:
• 34 per cent of online Canadians have an annual household income of $100,000 or more;
•
Canadians rank first in terms of ‘average quantity of monthly pages viewed per visitor’
(3,731) and ‘average monthly visits per visitor’ (101);
• Canadians rank second in ‘average number of hours spent online per month’ (41.3);
• terms of video consumption, Canadians watch approximately 291 videos per month and
In
roughly 24.8 hours of online video per month; and
• Social networking in Canada grew three per cent in the last 12 months.
The global mobile trend holds true in Canada too. A report by Google and Ipsos MediaCT
showed that number of Canadians using smartphones now is up 23 per cent and 78 per cent
of Canadians say they do not leave their home without their smartphone. Advertisers should
take note that 35 per cent of Canadian said 35 per cent said they would rather give up TV than
their smartphone.
And social media is key to reaching Canadians too. A survey by Vision Critical included
Canadians and revealed that 40 per cent of social media users buy something after “sharing”
or “favouriting” it on social media like Twitter, Facebook or Pinterest. Indeed, the study showed
that online and in-store purchases driven by social media are relatively equal.
Canadians are not only social media consumers; we are social media givers too. Just look at
Movember Canada. The official Twitter account for Movember in Canada has more than 15,000
followers and Canada ranks third in terms of volume of tweets about Movember with 35,793
tweets last year.
Follow the Movember in Canada journey on Twitter, Facebook and Instagram.
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DATA + CONTEXT = INSIGHT
At Thornley Fallis and 76design we provide insight, we create and we connect.
As an integrated marketing communications agency specializing in social and digital services, we
provide insight that is crucial to smart solutions.
Our team of digital natives understands how the Internet works, and how people use it. They
have the smarts to turn this knowledge into workable solutions for real world challenges.
Combining cutting edge analytical technologies with deep, broad industry experience delivers
thoughtful, thorough and relevant analysis. This smart thinking is the basis of creative excellence
and communications effectiveness.
It’s a winning formula that has helped:
• One of Canada’s largest trade unions reach members coast to coast.
• BlackBerry launch the Z10, and
•
Federal government tap the power of social media to connect with
hard-to-reach audiences.
Get the sharp strategy, compelling content and meaningful connection that your business needs
to thrive in the connected era. Get Thornley Fallis and 76design on your team.
We’d love to have chat with you about the challenges your organization is facing in 2014.
Click here set up a no-obligation appointment.
Kind regards,
The Thornley Fallis 76design team!
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