Advantage Impact (formerly Capita Support): a customer case study

The Richmond Fellowship provides person-centred support to around 10,000 people each year who are coping with anxiety, depression, and other more complex mental ill-health issues. Given the scope of the support they offer, managing client records and using client information effectively was a daily challenge for hundreds of staff.

In addressing this challenge, while also keen to ensure minimum disruption to the people it supports, the Richmond Fellowship commissioned Capita to implement a new management information system - Advantage Impact.

Change without disruption

The Richmond Fellowship understood that altering the systems that underlie its core business was a big step. It was also vitally important to enable staff to use the new system straightaway so it asked Capita's software services business to handle the initial training of its staff.

The benefits

Following implementation and training, staff were able to reap the benefits immediately:

"Thanks to our intensive training programme, the implementation period ran very smoothly. As a result, we are now able to spend more quality time with helping people make their recovery a reality."Grazina Berry, director of quality, performance and innovation, Richmond Fellowship