Occasionally, electronics fail. It is a fact that cannot be avoided. 3DMC prides itself on the resolution of all component failures within 72 hours – and usually in substantially less time

All of our installations are in constant communication with our NOC.

Under normal circumstances, each component in the 3DMC system provides feedback, sending constant updates to the NOC letting it know that all systems are operational. If a problem is reported, technicians are able to access each component of the system remotely. If the problem cannot be resolved through software interface, the issue is escalated to the hardware service technician team. Components are shipped directly to the technician and a time to access the facility is established