Support Services for NaviNet, NaviTrak, NaviView, NaviBridge

Customer Support

Serenic’s dedicated professionals provide outstanding project management and post implementation services to our customers around the world. Our post-sales customer support solution is an all-encompassing support program that ensures our customers get the most out of their manufacturing operations and warehouse management solutions.

Support for NaviNet, NaviTrak, NaviView, and NaviBridge

No matter what the problem, support is only a phone call away. Available Monday-Friday, 8am-5pm:

Call: 800.663.5386 for customers in North America
Call: +44 (0) 1635 521140 for customers in Europe

What should I do if I need my hardware repaired?

Call customer support, toll free, at 800.663.5386. (Hardware repair support services are provided Monday – Friday from 8am-5pm PT) or see below to create a Request for an RMA Number.

How do I obtain a Return Material Authorization (RMA) for hardware repair?

RMA Process:

Prior to emailing Customer Support, please locate and note the serial number and part number of the defective product. (This information is required for warranty and service information.)