Handling Complaints Training

Handling complaints and dealing with customers in difficult situations is key to delivering customer service excellence. This is a minimum half day module and will be designed around your business needs.

Building on our previous CORE and customer excellence plus training session(s), we focus on the handling those tricky situations to turn those Ouch! moments into Wow! moments. This session involves skills practice to embed the learning. Delegates will be able to:

Follow a simple but effective method of handling complaints effectively

Increase their confidence in handling aggressive situations

Disagree safely

Practice their skills and receive feedback from our trainer(s)

All of our training is highly interactive with a sense of fun. We use:

High quality video as best practice examples to follow

Group discussions

Individual exercises to ensure participation levels are high.

We also ask each of our participants to action plan to implement their learning.

See our testimonials and case studies for evidence on how our training has made a real difference. All of our customer excellence training also pays for itself through:

Increased business from delighted customers who come back, spend more and tell their friends to do the same

Enhance your reputation as a deliverer of great customer service

Less time spent on complaints

Reduced spend on discounts and compensation

Contact us to discuss how we can raise the standards of customer service in your company. We will design and deliver your training to meet the needs of your business. We'd love to hear from you.

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Beyond (noun) something that lies outside the scope of the ordinary experience

Theory (noun) a set of ideas, based on evidence and careful reasoning which offers an explanation of how things work or why things happen

Beyond Theory is an independent training and development consultancy. We provide leadership & management and customer service excellence training and coaching across all business sectors. Based in Northampton, United Kingdom we are the leading employee engagement specialist in Northamptonshire, enabling businesses to improve their business performance by increasing the motivation, professional development and skills of their people.

When and where appropriate, we use marketing leading psychometrics and personality profiling such as Myers Briggs Type Indicator (MBTI),FIRO-B and Strength Deployment Inventory (SDI) to support our business coaching, team building and customer service training.

Our consultancy, training and employee engagement strategies are based on the latest research provided by Chartered Institute of Personnel & Development (CIPD) and Engage for Success. Everything we do is backed by our money back guarantee – if you are not satisfied then you don't pay.