Glasses USA

Glasses USA Reviews & Complaints

“Horrible customer service, lie about delivery times, get the run around when I asked when and who you shipped with. Could not even give me a tracking number after they shipped them. The BS of we rely on our courier to deliver your items in a timely manner, is over used!!! I paid for expedited service (6-7) days, took 3 weeks. Finally got the glasses, wrong RX by a mile! I uploaded my RX from a DR and even emailed to confirm that got it, and still jacked it up!! Place is a joke and not willing to go the extra mile to fix their mess up. I will not recommend or ever use this place again..”

Customers reviews and complaints

Glasses USA Reviews & Complaints

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[protected] was my order number I ordered a pair of glasses on June 17, 2019. I didn”t receive them until July 20, 2019. The company gave production and shipping times that were inaccurate and dishonest. They refused to upgrade my shipping or do anything to account for the delay. I never received an email or notification about the excessive delay and was told, “This is within our normal timeframe.” When I complained, they gave me a tracking number and said the item would arrive soon. The tracking number was for a product that never shipped and never arrived.

Glasses USA Reviews & Complaints

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Almost 6 weeks later, I am still trying to get a credit card credit or a pair of glasses. Additionally, not only will they NOT issue a credit card credit, forced a “Store Credit” and now they arbitrarily REDUCED my “Store Credit” for no legitimate reason other than to take advantage of a customer. NEVER AGAIN. DO NOT USE THEM. Parent Company – Optimax Investments Company – Tel AVIV company – USA locations https://en.wikipedia.org/wiki/GlassesUSA#cite_note-6 This is for information only, I have nothing against ANY foreign companies doing business in the US. I just thought you should know. Please read all the reviews, especially the negative ones about not getting a refund. They do not want to issue a credit to your credit card under almost any circumstances. READ ALL WEBSITE INFORMATION VERY CAREFULLY. If you need bifocals or Progressive glasses you can almost be assured to have problems. They will only issue store credit – which forces you to buy something from them or forfeit your entire purchase price. Bi’s and Prog’s require an Optometrist and/or an Optician to correctly measure not only your prescription but measurements needed to correctly fit your glasses. Without those specific “frame determined dimensions” you will not see correctly, you will try to return glasses, get a store credit and around and around GlassesUSA will take you. Did I mention that you should very carefully read their website information because they WILL use it against any attempt to get a credit on your credit card. There are dimensions which absolutely require the exact FRAMES in order to measure the height of your eyes in reference to the frames. GLASSES USA not only minimizes the importance of some dimensions on their website but they don’t even mention others. Then you order, send them back, get issued a credit and on and on it goes. I ABSOLUTELY DO NOT RECOMMEND GLASSES-USA.

Glasses USA Reviews & Complaints

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An individual stole my credit card information and purchased glasses on May 11, 2016. This person had the glasses mailed to my address, however, there was no invoice in the purchase. I attempted to call and email glassesusa.com to get a refund label. However, without the invoice number or accurate email address I guess they couldn”t help me. Now, 2 months later my bank whom I disputed this claim gave me the transaction information and a copy of the invoice from their records. I was told to contact glassesusa.com regarding the matter and get a refund. Now, I have the information; I”ve emailed and called customer service several times only to get generic responses and that a supervisor will get back to me. This company is a joke. They promote unauthorized fraudulent purchasing, I guess it”s okay with them for the next person to steal another person”s identity and misrepresent themselves for a pair of glasses at the cost of some else”s budget. I would never order from such a company that does not take action for such circumstances.

Glasses USA Reviews & Complaints

(1)

Been sending glasses back and fourth since the first of December, they never get the segway line set right so i cant see anything through the glasses!!! Received my third pair last week the end of Feb, after sending them at least 3 emails saying to make sure the segway is set at 16 I get another pair and nothing is changed!!! Demanded a full refund last night only to be told by a Anna Stone that they have already bendt over backwards for me and this time no way!!! Even my eye doctor has looked at everyone of those glasses and has said they dont change the segway line. But apparently this is my fault so now I”m stuck without glasses and have thrown away $160 that I could really use to go towards glasses at the mall!!! Anna Stone should not have a job in customer service!!! By law I should be able to get my refund!!!

Glasses USA Reviews & Complaints

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Below are emails that I have sent to USAglasses asking for an ill fitting pair of glasses. the process started in early May. I keep sending inquires but no luck. I have sent the item back several weeks ago. Clyde Fugami From: GlassesUSA Sent: Wednesday, May 29, 2019 8:40 AM To: Clyde Fugami Subject: GlassesUSA – Returns Dept. – Request Recieved ##- Please type your reply above this line -## Dear Clyde Fugami, Your request 2442677 has been received and is pending review by one of our dedicated returns agents. Please be advised that during the returns process our agents will usually get back to you within 2-3 business days. To add additional comments please reply to this email. Thank you for your patience. The GlassesUSA Team ———————————————————————————– [GlassesUSA] Return request for order # [protected] GlassesUSA Mon 5/27/2019 12:31 AM ##- Please type your reply above this line -## Your request (2435314) has been updated. To add additional comments, reply to this email. Chloe Campbell (GlassesUSA) May 27, 00:31 PDT Dear Clyde, Order # [protected] Thank you for choosing to shop with us. We are sorry to hear that your glasses didn’t meet your expectations. That is exactly why we have our 14 days “no questions asked” return policy. To see our full return policy click on the following link: https://www.glassesusa.com/terms-and-conditions#RETURNPOLICY In order to start the return process please click on the link below and fill out the RMA form: *Please note, the RMA form must be filled out from a computer and not a mobile device. https://www.glassesusa.com/rma ** It is the customer’s responsibility to ship the glasses back within 6 business days of receiving the return shipping label, otherwise your return will not be processed. Please be sure to save the tracking number for your reference. In addition we only have medium size available for the Muse M3292 Shiny Black frame that you ordered.Kindly check our website for an alternative frame with smaller size. Should you have any questions, please email us at [protected]@glassesusa.com Sincerely, Chloe Campbell Your Vision Care Specialists at GlassesUSA.com

Glasses USA Reviews & Complaints

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Beware this company – It’s going on week 3 waiting on my 1.25 reader glasses and they still haven’t been shipped. I asked 5 days ago to cancel the order, only to be told I could not cancel. According to the description on the website, my glasses were to take 3 days. I can’t get a timely response from customer service. Some responses taking 3 business days. And their BBB rating is an F with 196 complaints. I should have researched better before ordering. Order #[protected] placed on May 15, 2017

Glasses USA Reviews & Complaints

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Customer Service is really bad, took two weeks of emailing them back and forth to get a return figured out. Main issue is that the people answering the emails and calls are not authorized to do anything and have to “put in a request” to fix anything. This took multiple people and days for each question. When I finally got a manager involved they issued a return for the wrong order. I reordered with EyeByDirect.com and have a much better experience without the games of “coupons” to get the price where it should be anyway.

Glasses USA Reviews & Complaints

(1)

Dear management team, I have been a very good customer for 3 years and have bought 20 pairs of glasses. I am very disappointed at the way I have been treated in my last interactions around a pair of Karl Lagerfeld glasses that has a broken arm mechanism. I was told many different things by many different customer service representatives but no one is helping me. I went to two eyeglass stores after I was told by your representative there was a way to fix the arm. Both stores said it is broken and not fixable. It is within the warranty period. I was then told by your representative Kalem that I could get any replacement frame of my choice for the full price of the pre-discounted Karl Lagerfeld frame…then this was changed to that I could only get the exact same frame which you no longer carry. I was then told by your representative that I could get 32 or 34 dollars credit which is not what I paid. This is not acceptable. I would like the New Round Oval Converse Optical Frame Z001 UF Matte Black. You say on your website that you match other people’s price. Please either match your competitors price of $19.95 or give me the 50% discount you always have previously provided during sales. I think you should provide a good customer, such as myself, with good service. Best, Eric

Glasses USA Reviews & Complaints

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DO NOT BUY FROM THIS COMPANY!!! I have order a pair of glasses for my son on Jun. 28 and as of not July 13 and still have not heard or received anything from them. They gave me a tracking number and it”s showing at the same place when they shipped out 2 weeks ago, I called and all they says is it out of their hand and they couldn”t do anything about it. I went online and order another pair at DISCOUNTGLASSES for my son and I received it within a week. The prices at DISCOUNT GLASSES is still cheaper than GLASSESUSA even with their 50% off.

Glasses USA Reviews & Complaints

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First let me say that in the past I liked this company and have bought over a dozen pair of glasses from them, , but something has happened. First the sunglasses I want are about the same I will pay at the mall with coupons, and they will be ready in an hour, , its been 11 days since I ordered, and they are now in “quality control”, , , it takes an hour in the mall to make them, , 11 days to make them and then a day or two in quality control. The person in customer service was obviously not from the US, so I ask him where he was located, he said “we are in the US”, I said no, where are you located, he said “in the USA”, , he then went on to tell me they used USPS to ship because they were so fast, , now who in the US considers USPS to be fast?, , , , Run away from them

Glasses USA Reviews & Complaints

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Glasses USA is a complete fraud company. My husband ordered glasses from the website on 6-Nov17! On 10-Nov-17 we were informed that glasses were delivered through fedex on 7-Nov-17 and were left at the front door. So we called glasses USA and informed we never received anything. They conviniently shrugged off and asked us to call fedex! Last over a month that”s all we have been doing. Call GlassesUSA then call fedex then repeat!!! First I don”t understand how could they prepare the glasses so fast and even deliver it the next day!!! It”s a total fraud!!!

Glasses USA Reviews & Complaints

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Glasses were made incorrect so I sent them back. GlassesUSA support said that they can’t replace them and offered me a refund and that seemed like a great deal so I agreed. He said that it can take up to 7 day to process a refund, but 7 days later there was no money. I gave them one extra week, but nothing changed. As for now, 6 weeks already passed and still no refund. GlassesUSA support claimed that money was transferred and the rest was not their responsibility. I will not buy anything from this unprofessional company ever again, they should be investigated!

Glasses USA Reviews & Complaints

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GLASSESUSA Headquarters 785 Lexington Ave New York NY. New York Better Business Bureau BBB rating is “F”- lowest rating Sent me bad error made glasses / Lens from my Dr. Prescription. I sent back glasses for repair or refund as warranted. They wanted me to pay another $150. From $300. Order. Afterwards, When I asked for return of my paid for glasses, customer service said my glasses were “Donated to Charity” – My glasses. I have notified BBB and NY District Attorney. They are a Scam company with a good Advertisement Don”t Be Fooled! Order #[protected]

Glasses USA Reviews & Complaints

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GLASSESUSA Incorrectly filled my prescription 4 times in a row according to my eye doctor. Re sent prescription 2 times. No refund offered only exchange. Wasted 4 months trying to get glasses that I could see with PLUS am out $200. Numerous phone calls and emails. Still no resolution. Long shipping times because they ARE NOT a USA based company. State of Florida consumer protection contacted GLASSESUSA about my issues. No response from GLASSESUSA. The worst internet purchasing experience ever! Stay away from these scam artists.

Glasses USA Reviews & Complaints

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I am having issues getting a refund for my glasses purchased from GlassesUSA. I had returned my initial pair of glasses because I did not like the fit. When I got the second pair, they were damages to the frames and lenses. I filed a second RMA, but I was not getting any response from GlassesUSA. I followed up with an email but still was getting no response. I ended up purchasing glasses from another vendor. I finally was able to connect with a service representative via chat. They said that due to policy, I could only exchange my second pair or get store credit. I explained my situation and how their company had not responded so I had to go elsewhere. They said based on that they would be putting through a request for refund. Once my request was received by their refund department, they rejected it restating their return policy. Twice now I’ve explained that their non-responsiveness had led me to another vendor, and both times they simply restated their return policy.

Glasses USA Reviews & Complaints

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I am thoroughly disgusted with the poor service I have received from Glasses USA. As of yesterday, it has been 5 weeks since I placed my order (October 5) for one pair of glasses, as confirmed in an e-mail I received. I received a second e-mail (October 15) informing me that my glasses were ready for delivery. I still had not yet received my glasses, nearly 4 weeks later. I phoned and received no meaningful explanation. by then I was getting pretty frustrated and angry. I phoned the company yesterday–five weeks and counting–again with no results. I was told that my glasses had only reached “the post office” on October 29–two weeks from the time I was informed that they were “on their way.” (Which post office wasn”t clear, although I imagine it would be the main post office in downtown Chicago, where I live.) After that call, I decided to file a complaint with the Better Business Bureau last night, which now appears on the BBB website, as well as having been forwarded to GlassesUSA (GU). I then sent an e-mail to GU telling them what I”d done. Big surprise, I received an e-mail from G.U. today. No apology, but someone at GU FINALLY thought to check my mailing address. Apparently my glasses were mailed to “1 Chicago, ” and returned to GU. In the e-mail I was requested to send my correct mailing address so my glasses could be resent, meaning I WOULD HAVE TO WAIT SEVERAL MORE WEEKS TO RECEIVE THEM! No offer of expedited shipping, no “sorry for the terrible inconvenience and AGGRAVATION we caused.” Needless to say, I cancelled my order and will receive a refund. What a bunch of jerks. I”ll be visiting my local Warby Parker brick-and-mortar optical store this week.

Glasses USA Reviews & Complaints

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I bought a pair of glasses and because it took so long to receive, I returned the package unopened because I has bought another pair of glasses in the meantime. They refused to return the sales tax on a pair of glasses I bought and returned. They ignored my e-mails and kept sending me to different customer service representatives. They are THIEVES running an illegal operation.

Glasses USA Reviews & Complaints

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I bought glasses from GlassesUSA.com and one lens was too thick, so it didn”t fit in the frame properly. 25% was popping out of the frame and wouldn”t fit no matter how hard I tried to push it into the lens slot. The other lens had a TON of dime-sized blurry spots embedded inside of the lens itself, so whenever my pupil would move there would be fuzzy spots all over the place. When I tried to return them for 100% refund they REFUSED saying “we have NO defective lens return policy”. WTF?!?!? This is the worst scamming company I have EVER had to deal with. Nothing can be solved on the phone- they make you email their “Returns Dept.” which NEVER replies if you want a cash refund. Also, everything comes from China and is cheap ***. And when the delays from shipping from China occur, they tell you the first pair of lenses didn”t pass their “Quality Control” and they are going to start over again, so 10 MORE DAYS DELAY. What I discovered later is that is simply a line of BS to cover up the fact that their lenses are made in China and they can”t possibly honor the timeframes posted on their website- it is simply another scam/lie to get you to buy from them. And while they will, eventually, issue an in-store credit, they will try to wear you down when you want a cash refund, and if you GET one, they only give 80% of the LAST cash amount you paid! Bottom line I paid over $150.00 for DEFECTIVE lenses and they said they were barely going to refund 33% of that- a lousy $50.00!!! They are outright THIEVES!! I ended up having to dispute this charge through MasterCard, and MasterCard agreed that GlassesUSA.com is a rip-off scam company, so they deducted my FULL purchase price from GlassesUSA.com and refunded it to my credit card permanently!! Awesome. I will NEVER EVER go anywhere near GlassesUSA.com again, and unless you want a months long headache dealing with this POS company who will send you POS lenses and will NEVER give you a cash refund no matter how crappy their quality is DON”T EVER DO BUSINESS WITH THEM EVER!!!

Glasses USA Reviews & Complaints

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I have been shocked at how poor the technology of this company is. I uploaded my prescription 2X and it was not available. Then I emailed it on two separate occasions and they could not find it. After nearly 30 minutes on the phone with them and sending it to another email address they were able to receive. However, my order still does not say it was received. Customer service is offshored and not with a good connection or any real desire to make customers happy.

Glasses USA Reviews & Complaints

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I have come to the conclusion that this site is designed to execute a “Bait and Switch” scam. I did buy a pair of glasses back on November that were excellent and inexpensive. Now I have tried to duplicate this order with only a small change and after dozens of frustrating tries I have given up. I worked my way through the purchase sequence until my attempt to add a voucher (such as the current “winter60”) which it accepts except it removes all the choices I made and I am back where I started — in a loop. I did find a way to get the choice into the cart, but only be removing any vouchers I had tried. Without the sales vouchers the prices are just regular street prices except you have to wait a long time to get the product.

Glasses USA Reviews & Complaints

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I order glasses from this company over a week ago. I called multiple times just to verify the order was correct, only to be spoken to harshly and then abruptly hung up on. I submitted emails as well as messages on Facebook only to get the run around. When I finally got through to a supervisor I learned my order had indeed been submitted INCORRECTLY and that I would have to start the process all over again! I have already paid for these glasses as well as for expedited shipping. their web site says they are a US based company however this is not true at all! I think something needs to be done about this company!!

Glasses USA Reviews & Complaints

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I ordered a pair of glasses and decided against them. Per their refund policy I printed out the return form and took them to UPS. When I got no response in a week I contacted them to question if they had them and when I would be refunded. They could not find that they had received my order and asked for a tracking number. I did not have one, they automatically printed the label, and UPS did not have any record of a tracking number either. The glasses had to have been received and had all of my paperwork in the box, but I tried customer service and returns countless times and was still given the “refer to our return policy” and that they needed the tracking number. I am out $273 because of their procedures. Do not order from this company!

Glasses USA Reviews & Complaints

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I ordered a pair of glasses on June 9, was told they would arrive within a week. When they didn’t, I contacted the company to inquire, and was told that the glasses hadn’t passed quality control, and would be remade. During that conversation I was promised that the new pair would be sent with expedited shipping. After another week went by, I called back, and was told that the company didn’t do overnight shipping. When I received the glasses they were of terrible quality. I have attempted to acquire a return label for three days now – was finally told today (June 26) that their returns department doesn’t work on Fridays. I am concerned that I won’t be credited with a refund for the glasses I return. The company promises hassle free, free returns within a 14 day window. What I would like to have happen is a full refund on the glasses as well as the shipping fees that I will have to pay to send them back.

Glasses USA Reviews & Complaints

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I ordered a pair of prescription glasses and got a follow up email a couple of days later telling me i had to pay an extra $30 for the prisms. Absolutely NOWHERE on the website is this charge listed. The rep told me that they *used* to have it on the site but they took it down because ”people were ordering lenses thinking they would give them cool vision”. It is utterly ridiculous to remove information from the website and surprise people with extra charges. I am disgusted by this company. I was on hold with their customer ”service” for half an hour and only got halfway down the queue. I think this company is a scam and I would advise you to stay the heck away from them. Additionally they advertise 100% money back guarantee all over their website but when you read the T&C its ”100% money back minus a 20% restock fee”. 80% refund does NOT equal a 100% refund. Ridiculous.

Glasses USA Reviews & Complaints

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I ordered a pair of prescription glasses and my credit card was charged immediately. I then received an email 3 days later stating my glasses were finished and had moved to inspection for 2 days. I have not received my glasses. Have not received any notice as to when I would get them. Called them 4 times and have not received a straight answer from any of the customer service people. They are incompetent! They couldn”t tell me where my order was and they said they had no way to track my order? This is a terrible company. DO NOT ORDER ANYTHING FROM THEM! They are rip offs. This company is a SHAM!

Glasses USA Reviews & Complaints

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I ordered a pair of prescription glasses from this company. I paid 221.00 up front expecting to get a pair of glasses I could use. I got the glasses and the lens were wrong and I could not see out of them. I sent them back and they sent me another pair with the same problem. They did not follow the prescription and I could not wear the glasses. I sent the second pair back with a request for a refund and I haven’t heard from them since . This whiled thing started Aug 7th and I would have hoped it could be resolved by now! I also sent a copy of the prescription to them twice so they could get it right. This was done to no avail. Now after so long it is almost time for me to go back to see the eye Dr. So the prescription will be wrong. I would just like to get my money back! Thank you Judie Turk

Glasses USA Reviews & Complaints

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I ordered frames and the progressive lens package with anti-reflective coating, to include a light gray tint. What I received was ALL WRONG!!! The tint was too dark, the anti-reflective coating was not included on the lens, and the visual prescription was totally off. After returning the eyeglasses twice, the anti-reflective coating is still not included on the eyeglass lens. I am convinced that there is no intent to provide the product as I have ordered and paid for. I wanted to return the eyeglasses for a full refund and was told that I had utilized all return options and nothing else could be done. The eyeglasses are un-wearable because of the glare seen on the inner lens and the prescription was checked by my optometrist who confirmed the eyeglasses are not filled correctly. I WOULD NEVER USE THIS COMPANY AGAIN AND RECOMMEND THAT YOU NOT EITHER!!!

Glasses USA Reviews & Complaints

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I ordered glasses a month ago, the GlassesUSA software managed to remove the street address of both my shipping and billing addresses, but they still put them in the mail! Can you imagine? Of course, the post office cannot deliver without a street address so they were rejected. GlassesUSA says they still don’t have them back — but they do have my $187. Their customer service is the worst I have ever encountered, reading from scripts. Each individual said the same thing, word-for-word. After a month, I finally got hold of a supervisor, who had the audacity to suggest that perhaps I did not provide them with a street address!!! What???? They actually believe I would provide an Apt # for billing and a Suite # for shipping, but just forget to type in the street addresses? I don’t think so. So, very long story short — stay away unless you don’t need your glasses in a timely manner and you don’t need your money returned timely, either. As they’ve told me “it’s policy.”

Glasses USA Reviews & Complaints

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I ordered glasses online and it told me my glasses will be shipped to me within 3 days, and after 3 days passed I”ve received another email saying It”s out of stock and I need to pick an another glasses, so i called the customer service and they told me I need to cancel my own order which would make me not receive 100% money back because lens already went in production.

Glasses USA Reviews & Complaints

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I ordered non prescription frames for $38.00 they were too big so i returned them. I ordered them in Feb 2017, the transaction cleared my bank . I used the shipping label you provided and still today i have not received my refund. I have since read all the negative reviews for company and it seems yall have taken a lot of people money. Yall are a deceptive business because of bad business. If you are reading this complaint please do not ever shop at Glasses USA, they are a big rip off. It does not take 8 months to refund $38.00 i still do not have my money. Yall need to revise your policy on returned products. I will NEVER shop here again!!! I hope you got rich off my 38.00. GOOD RIDDANCE FOREVER.

Glasses USA Reviews & Complaints

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I ordered Rx sunglasses from this company and when I had not received an order update after 2 weeks, I called and was disconnected by the customer service rep without resolution. After e-mailing the company, I received an e-mail saying the glasses had been poor quality and had to be re-produced. After an additional 2 weeks, I called again and was told by the customer service rep that he could not tell me why my glasses were not produced. When I said that if I could not get a resolution, I would cancel the order, he said that that would “be a good idea.” When I asked to speak to a manager, he told me they didn’t have any. Worse company ever–steer clear!

Glasses USA Reviews & Complaints

(1)

I ordered some glasses from these guys with extra fast fedex shipping. They still have not even sent it. I tried reaching customer service, and they gave me a timeframe to go by with regards to how they process orders. Well that timeline ended a long time ago. They do not respond to any of my e-mails anymore. I asked about the status of the late package that hasn”t even been sent a second time and have not heard back. I email them everyday. I”ve asked them to cancel and refund my order. They have not done so. Normally I can roll with lifes puches but this is probably the third such company in the last month that has ripped me off in such a fashion. I am fed up, FTC needs to start doing what they are paid too and end companies like this. Not to mention that they refused to tell me they were Isreali owned when I got curious about the foreign transaction fee, just seems to make them look even shadier. Just wanna get the info out there so people can make an informed decision instead of the mistake I did.

Glasses USA Reviews & Complaints

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I ordered some glasses from this company and a few days later I received an email saying that the frames that I ordered were not in stock (although their website said they were and allowed me to complete the order). The email also said that my shipping would be upgraded at no cost to make up for this error. A few more days later I noticed that my checking account was charged an international transaction fee to which I discovered that their company is out of Israel (which they failed to disclose – on their website it said that they were out of New Jersey). I called to check on the status of my order and it still hasn”t been processed and I am wondering if I am even going to receive these glasses at all. They took my phone number and are supposed to call me back, but I haven”t received the return phone call yet. BEWARE OF THIS COMPANY! I think the FTC should do something to keep these companies from scamming us.

Glasses USA Reviews & Complaints

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I placed an order for new glasses and supposedly they were shipped USPS and delivered to my mail box, yet I never found them there. There has never been a problem with mail being stolen from mailboxes in my rural area, and it’s highly unlikely anyone else could use my prescription glasses. I contacted GlassesUSA and was told both in writing and several tel conv. that once the package leaves their facility it’s no longer their responsibility because they’ve had problems with “fraudulent claims”. The manner in which the reps I talked to on the phone stated this clearly inferred that they felt my issue was one of those! And, they refused to file a claim with USPS so I can get the order replaced! I’m out $132.00. This is the single most unprofessional customer service experience I’ve ever had. DO NOT place an order with GlassesUSA.com!

Glasses USA Reviews & Complaints

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I placed an order for prescription glasses/sunglasses and received the order two weeks later. I used both pairs very lightly and noticed that the lenses are starting to come out of both frames after 3 months of use. I contact GlassesUSA to see if they stand behind their product and they told me that a refund is only covered for glasses up to 14 days but they would give me 50% a future pair of glasses. Why would I want to buy another cheap pair of glasses that will only last approximately 3 months. No thanks. Back to LensCrafters it is.

Glasses USA Reviews & Complaints

(2)

I placed an order for two prescription glasses using a discount code in addition to a store credit that I had from returning a pair earlier this year. After two weeks I get an email that one frame was sold out and to select another, which I did. I responded to the email as directed but only got an automated response. I also noticed that the second frame was significantly cheaper on another site so I sent an email with the screen shot and web address. I again received an automated response (they advertise price match guarantee. That never happened). So began the phone calls. I told the “service” rep (located somewhere in Asia) of the order change. I was assure that all would be processed. It wasn”t. I never received any further emails except for automated responses to my requests for updates. So I look today and not only had my order status not changed, the second pair of frames is now sold out. I make yet another call to Asia and explain the situation several times to “ralph” who at first Is unable to calculate what the cost would be should he remove the unavailable frame, and then can”t figure out how to refund the entire order plus the credit. He finally assured me that the refund will be given in three days and the store credit returned. Of course none of this happened. Now I get to file complaints with the FTC and bbb and my credit company to have my money returned. DO NOT ORDER THROUGH THIS COMPANY. IT IS A SCAM!!!

Glasses USA Reviews & Complaints

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I purchased glasses from them. My order was never confirmed. I had to call them and ask to send me confirmation or to tell me what happened. Only after a week, I got a tracking number from them. Too slow for sending information like this. But I got only small box from glasses, where are the glasses themselves??? They weren”t cheap. According to their explainings, they don”t give a crap about the parcel once it left their store. No, guys, you MUST take responsibility for your products and for shipping companies you work for. It”s very convenient to hide in bushes and say you have nothing to do with this, but it”s your responsibility. Buyers, beware. Never buy from stores that don”t stand behind their products

Glasses USA Reviews & Complaints

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I saw this company on line so I decide to give them a try, so I sent my prescription in thinking it would be processed. So I eventually called to check on my order, the message was that my prescription has not not been received so I e-mailed twice in one day. The next day I called and got the same message and later on called and talked to a live agent she claim the attachment could not be opened I was like what the…! so I e-mailed them 3 more times (pretty up set at this time)I faxed it as well so I waited and called back the man claim they have it and my prescription status will change. This so rediculous to have too e-mail this many times and fax its been two days so far and yes they have been paid. I should not have to call and find out something is wrong with my script I would of still been waiting glad I called. Tomorrow will be day three and I will be back on here if there is more problems. They should began production as well uhhgg!!! i guess cheaper does not mean better. I also paid for express shipping wonder how that will play out?

Glasses USA Reviews & Complaints

(1)

I too fell victim to this evil companies games of lies and stealing money. I ordered glasses on April 20th with the 3 installment payment plan. I got an email saying that my glasses had shipped 6 days later. For about a week I kept checking the USPS tracking number provided me and it kept saying that the label had been created but the carrier hasn”t recieved the package yet (which means they never sent it). I called Glassesusa to inquire about the shipping, because they had already taken out the first payment. First they said they shipped it on the 23rd, but the email I recieved and USPS said that the label was created on the 26th. I was also yelled at by the customer service representative (Who I swear is the same person everytime you call) because I kept calling to make sure they didn”t start the 14 day return policy because I recieved another email saying we hope you are enjoying your new glasses, but I still had not received the glasses. He was so rude that at that point I was disgusted with this company. I kept calling to inquire about where my glasses were and they said they would have to forward it to the delivery department for further review. I would get emails saying that they are still looking into the matter and finally I got a message saying that as part of their terms and conditions they are not responsible for the glasses anymore once it leaves their facility. I was so pissed I called them again demanding answers. They told me to call USPS and I did and they said they still haven”t received a package. I called them back to tell them what USPS told me and they finally sent me an email saying we are sorry but your glasses got lost in the mail [censored]! They never sent them). Apparently, I ordered the last pair of glasses in the style I liked, so they offered me any price replacement glasses that were not premium glasses, store credit or a full refund. I did not like any of the other glasses they offered and was so over this company I opted for a refund. I replied to the email I wanted a refund and no response so I called them and told them I want a refund the guy said he was processing the refund and should see it within a few business days. Well now today I can see almost $84 (which is the last two payments) pending as a DEBIT! Not credit!! I called them yet again and the representative said since I chose the 3 payments option they have to charge the full amount of the purchase to refund the full amount instead of just cancelling the payment plan and refunding the first payment. Like does this make sense to anyone? Why didn”t the guy who said he was going to refund my money tell me they were going to do some shifty underhanded [censored] like that?! They are scammers!!! I have to cancel my credit card now and dispute the charges because I do not trust them! DO NOT! I REPEAT, DO NOT DO BUSINESS WITH THEM!!!

Glasses USA Reviews & Complaints

(2)

I took shipment of my new glasses in mid-July and foolishly accepted the cheap and poorly designed frames. By mid-September one of the temples fell off making the glasses unwearable. In response to my contacting the company I was told they could not send me a replacement nut to reattach the temple, all the while repeating that they had a 365 day manufacturer”s warranty. (I was able to get a semi-serviceable fix from the local Walmart for FREE.) And now in mid-December the other temple has fallen off. The only thing GlassesUSA is offering is a discount coupon on my next purchase which certainly will never happen and I recommend nobody else waste their money at GlassesUSA, either!!

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This complaint and/or review was posted on HolySmoke.org on 01:31 am, October 01, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/glasses-usa/.

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