Change flight before day of departure for NZD $50 per person (infants exempt), may also require a fare upgrade

On day of departure, change to earlier or later flight on same day, same route and pay no charge or fare difference; subject to availability; routes with only a few flights a day will have reduced choices

Change flight before day of departure for no charge, a fare difference may be payable

On day of departure, change to earlier or later flight on same day, same route and pay no charge or fare difference; subject to availability; routes with only a few flights a day will have reduced choices

Service fees apply for making changes unless you make them online

Cancellation is fully refundable with no refund fee payable if you cancel before departure

If you don't show for your flight you can still make changes after it has departed, but there will be a NZD $50 cancellation fee for a refund

Compassionate: for a family death or critical medical situation

If you have an unexpected life-threatening medical situation or death in your immediate family, we may be able to reduce the cost of new domestic New Zealand bookings or changing existing bookings on Air New Zealand services. See Compassionate fares.

Koru Hour flights

Our Koru Hour flights offer additional snack and drink choices. Start the day with tea or coffee and a muffin or cookie. On early evening Koru Hour flights, New Zealand wines, premium beers, cider, L&P and Coke Zero are added to your beverage choice, served with cheese and crackers or a savoury snack.

Koru Hour flights are clearly labelled when booking online. They’re A320 jet flights between Auckland, Wellington, Christchurch, Dunedin and Queenstown, with a scheduled flight time of more than 50 minutes, departing Monday to Friday before 8:00am or between 4:35pm and 7:05pm, except public holidays.

Koru Hour will stop from Monday 24th December 2018 until Friday 4th January 2019 and will resume on Monday 7th January 2019.