Imagine wearing a large button with the words “Leader” and “Liar” written in opposite directions so that one of the words is always readable to others. How would those you wish to influence position that button on you? Would they say you are a leader or a liar? The comparison [...]

The days of sustaining the status quo are gone. You are either continuously changing to engage and excite your marketplace, or you are responding to impending disruption from someone who was innovating while you slept. True leaders are never found cowering in the corner when presented with this challenge. They [...]

The town where I live is a microcosm of the entire country. Most people – especially those who don’t live here – would disagree with my assertion. I am fortunate to live in a community that is economically better off than the U.S. population as a whole. Citizens enjoy a [...]

Think back on your career. Have you ever received too much recognition for the good work you have done? Have you provided too much recognition for the good work of others? The answer to both questions is probably “NO.” Experience tells us that providing too much recognition isn’t an issue [...]

Take a moment to answer this question: How do you build and sustain a culture of commitment, accountability, engagement, and results? Did your list contain hiring for fit, coaching and developing people, providing an engaging environment, providing feedback, open communication, creating a sense of community, and offering competitive pay and [...]

Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals have led for hundreds of years while competitors have fallen by the wayside. Pursuing the [...]

The names that regularly appear at the top of every list for amazing customer experiences and service are familiar: USAA, Amazon, Chick-fil-A, Publix, and Zappos. And sadly, so are names that appear at or near the bottom in every survey. The difference between the perpetual have’s and the consistent have [...]

Would you walk away from a job while you are at the top of your game? Would you give up a nightly platform that makes you the highest paid television host in the world plus opens the door for unlimited other revenue streams? Most wouldn’t. That’s why you aren’t Jon [...]

From Joe Calloway: OK – here’s my answer. It’s the answer for me and not necessarily for you. The answer is that you don’t work with a jerk. My vendors and colleagues aren’t jerks. My customers aren’t jerks because we have a finely tuned“ jerk filter” on the front end [...]

How much paid vacation do you receive from your company? Do you take it all, or do you find yourself giving or banking time at the end of the year? Would you take more time off if you were allowed? Even if it meant that your team would underperform or [...]