The NRF Foundation has joined forces with Penn Foster, a leading global provider of skills development and training for today’s dynamic world of work, to deliver this training and credential using self-paced, mobile learning technology.

Course Materials

Learners

All Learners will have access to all curriculum content, which includes:
• the ability to purchase learner guide from online bookstore
• a complimentary downloadable PDF of the learner guide
• access to self-checks
• the ability to monitor progress via the online portal
All course materials may be purchased through our online store.

Trainers

All Trainers will be able to:
• purchase a printed trainer guide with classroom tips in the bookstore
• access downloadable PowerPoints to assist content delivery
• monitor learner outcomes via the Partner Portal if using this tool for content delivery
All course materials may be purchased through our online store.

Examples of course topics include:

• Overview of the retail industry, including career opportunities
• Customer service (retail industry standards, customer communication, resolving complaints)
• Product sales and merchandising
• Safety and security in the workplace
• Professionalism and personal effectiveness in the retail environment
• Applying, interviewing and preparing for employment in the retail industry

Gina's Story

Gina Iacovone’s career in retail started more than 30 years ago. While working as a cashier at BJ’s Wholesale Club, Gina fell in love with the energy of retail and hasn’t looked back. Her career has included roles as a merchandise lead, regional operations manager, zone vice president and now her current role as senior vice president of field operations.

Gina’s career has afforded her the opportunity to provide for her family and encourage others to discover the possibilities that exist in retail.