Cadillac ATS General Discussion Forum Discussion, Sad First Post. My ATS is having open engine surgery at 10 miles. :( in Cadillac ATS Discussion Forums; I had a similar problem.. GM bought back my ATS and let me lease a new one...

Re: Sad First Post. My ATS is having open engine surgery at 10 miles. :(

So I recieved a text from the sales manager stating they found the problem and ordered a part. He did not say what part. He also claimed 4 days to recieve said part. I had a long day at work today. So I didnt call back. I am going to try to call Cadillac customer service tonight see what they say. I say in this age 4 days they should be able to build a new car in 4 days.

I think I am going to test drive a BMW tomorow. I hear a 335 is nice!

Thanks for listening guys. It has been very therapeutic.

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So I called GM customer service. I spoke to Cathleen (in case any one from cadillac cares) Apparentally there is no differentiation between cadillac and gm here in canada. So only US Cadillac owners get preferential treetment. They took my information and said they will call me back after 2 tomorow. I let her know I will be at the BMW dealer. She seemed robotic. I am going to my local BMW dealer in the morning.

Re: Sad First Post. My ATS is having open engine surgery at 10 miles. :(

Originally Posted by bvardy

So I called GM customer service. I spoke to Cathleen (in case any one from cadillac cares) Apparentally there is no differentiation between cadillac and gm here in canada. So only US Cadillac owners get preferential treetment.

Its the same in the US. Cadillac and GM customer service are all the same.

Re: Sad First Post. My ATS is having open engine surgery at 10 miles. :(

Originally Posted by bvardy

So I recieved a text from the sales manager stating they found the problem and ordered a part. He did not say what part. He also claimed 4 days to recieve said part. I had a long day at work today. So I didnt call back. I am going to try to call Cadillac customer service tonight see what they say. I say in this age 4 days they should be able to build a new car in 4 days.

I think I am going to test drive a BMW tomorow. I hear a 335 is nice!

Thanks for listening guys. It has been very therapeutic.

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So I called GM customer service. I spoke to Cathleen (in case any one from cadillac cares) Apparentally there is no differentiation between cadillac and gm here in canada. So only US Cadillac owners get preferential treetment. They took my information and said they will call me back after 2 tomorow. I let her know I will be at the BMW dealer. She seemed robotic. I am going to my local BMW dealer in the morning.

Seriously... I don't know what the laws are in Canada but there is NO WAY IN HELL I would accept that answer. Give me a new car or give me my money back. They are not going to offer that, you have to DEMAND it or get a lawyer involved.

Re: Sad First Post. My ATS is having open engine surgery at 10 miles. :(

What if the problem is simply one defective part? If they fix it with this part replacement and the car runs perfectly, then maybe all will be well. As distasteful as it is to have such a seemingly huge issue within 20 km, it does not mean anything about the quality of the rest of the car and does not signify that you will have anything else go wrong. My 2.0 turbo manual has run perfectly since I got it in January. I would wait until they get the part and fix the car before jumping to conclusions. I know it is agonizing and disappointing, but hang in there a bit longer . . .

seriously... I don't know what the laws are in canada but there is no way in hell i would accept that answer. Give me a new car or give me my money back. They are not going to offer that, you have to demand it or get a lawyer involved.

Re: Sad First Post. My ATS is having open engine surgery at 10 miles. :(

My dealers claim is there is no more of them here with a manual and cue.
I am actually looking up my local infinity dealer now. their g37 is about the same price and comes loaded and more power. maybee the ats was a bad idea from the get go.

oh well live and learn.

PS. Gregory I called the number you listed and they said they would look into it and never called me back. This is the perfect way to send another household to a competitor.

Re: Sad First Post. My ATS is having open engine surgery at 10 miles. :(

Originally Posted by bvardy

My dealers claim is there is no more of them here with a manual and cue.
I am actually looking up my local infinity dealer now. their g37 is about the same price and comes loaded and more power. maybee the ats was a bad idea from the get go.

oh well live and learn.

For sure no car is right for everyone. I would not have bought an ATS if I was just looking for this size semi-luxury car.

Every car has its strong and weak points. You should buy the car who's strong points are what's most important to you.

The ATS' strong points are driving dynamics and styling (which is subjective). If you don't care about the dynamics or can't tell the night and day differences between the ATS and the G37, definitely buy the G37 or some other car.