May 15, 2020 Plan for Reopening

We're excited to announce that we will resume some in-clinic services on June 1, 2020. We're following CDC, OSHA, OHA and Governor's recommendations for reopening.

Here's what our first phase of reopening will look like:1) Our Dietitians and Nurse will continue to offer services via telehealth, and will resume in-clinic services with limited hours for those clients whom telehealth is not an option.

2) Our Massage Therapists will see clients between the hours of 9am-7pm with staggered schedules to decrease the total number of people in-office at one time. Additionally, we'll be alternating treatment room use to allow for disinfection and adequate air flow between each client.

3) Appointment times offered include 30 and 60-minute sessions. 90-minute sessions will not be offered at this time, as the duration of exposure is a factor.

4) Required mask use by clients while in the clinic. This protects everyone. Disposable masks will be provided for those who do not have one. (At both our main clinic and High Lakes locations)

5) Waiting room closure: please arrive on time for your appointments and wait in your car or on the front porch seating area for your appointment time. Your provider will let you in just prior to your start time.

6) We've transitioned to electronic forms, scheduling, and payment methods for decreased time in clinic and exposure risk. We'll be calling you just prior to your scheduled appointment for screening and payment arrangements. Please reschedule your appointment if you have experienced any of the following:

fever, cough, or other COVID-19 symptoms

sick contacts in the last 14 days

international or air-travel of any sort in the last 14 days

*You will NOT be charged for reschedules for the above-listed reasons. No-show will be charged. Because we are operating on limited schedules we do request as much advance notice as possible for any cancellations, so that we may offer the time to another client. ​7) Clients and staff will have their temperature checked using infrared scan thermometer upon entry to the building each visit. (At both our main clinic and High Lakes locations)

**A note about required mask use by clients and providers:Some of our staff are living with folks who are elderly or immuno-compromised, and many of our clients are in higher risk groups as well. Because of this, we are practicing EXTRA caution in reducing risk of exposure. There is no risk in extra precaution, however there is great risk in inadequate precaution. We thank you for your understanding and cooperation as we all work together to take care of one-another. We can't wait to get back in clinic and back to serving you and your health needs!

"I just want to be by people and touch them again."-Lindsey Rux, LMT(We're all right there with you Lindsey!)

April 30, 2020 Operations Update

Our team has been busy researching, cleaning and adapting so that we are ready to resume operations in-clinic. We've used this downtime to perform deep-clean of the clinic as well as making arrangements for the new landscape of operations as we resume. We're following guidelines set forth by OSHA, CDC, state licensing boards, professional organizations, and participating in industry-specific work-groups to determine best practices. We are consulting experts and colleagues in other healthcare professions to learn about their best practices and recommendations. Note that Governor Brown has NOT yet allowed massage therapy practices to resume; we anticipate that massage services will be included in the 2nd or 3rd wave of reopening. Nutrition therapy and nursing services are currently available via telehealth.

Here's an update on what you can expect from us when we reopen:1) HEPA Air filtration systems have been installed in each room and will cycle the air a minimum of 3 times per hour2) Staggered staffing and client schedules to decrease total number of people in clinic at a time, therefore decreasing exposure risk. Alternating treatment room use to allow for disinfection and adequate air flow between each client. 3) Use of Personal Protective Equipment (PPE)* by clinicians and required mask use by clients while in clinic. This protects everyone (you, your provider, our other clients, and our family members.)*Note: We consider it our responsibility as members of the local healthcare community to first allocate PPE supply to our frontline caregivers, those who are actively testing and treating COVID-19 patients, so we will only reopen once we can access PPE without competing for supply with these providers. 4) Increased sanitation procedures after every client (complete disinfection of all non-pourous surfaces)5) Change in laundry service to an external service for guaranteed high-temp disinfection practices​6) Transitioned to electronic forms, scheduling, and payment methods for decreased time in clinic and exposure risk.7) Purchased temporal scan thermometer for temperature checks of staff and clients upon arrival each day.

Here's what we'll be asking of you:1) Please arrive on time for your appointments and wait in your car or on the front porch seating area for your appointment time. Your provider will let you in just prior to your start time. 2) Please reschedule your appointment if you have experienced any of the following: fever, cough, or other COVID-19 symptoms sick contacts in the last 14 days international or air-travel of any sort in the last 14 days *You will NOT be charged for reschedules for the above listed reasons. No-show will continue to be charged. 3) Please agree to a temporal thermometer scan upon entry to the building each visit. 4) Please wear a mask with filter for the duration of your visit in clinic. Disposable masks will be provided for those who do not have one.

This sounds like a lot, doesn't it? That's our level of commitment to you. In spirit of community, we are taking every precaution to reduce harm. There is no risk in extra precautions, however there is great risk in inadequate precautions. We can't wait to get back in clinic and back to serving you and your health needs.