tag:blogger.com,1999:blog-1213578672055534981Fri, 09 Dec 2016 14:21:22 +0000JasperNetClient ServicesJasperNet wirelessOutageITS#TellITSCustomer ServiceGoogle AppswifimaintenanceNetworkGoogle DriveGoogleGmailTechnologycomputer labwirelessclassroomBannerFacultyGoogle CalendaremailSSOSelf-ServiceMoodleSupportphishingManhattan CollegeStudents25LIVEJasperNetIDCalendar#14weekchallengeAirplayclosureGoogle +AppleSmart ClassroomupgradeTeam DynamixtrainingChromeMicrosoft OfficeSSBsecuresecurityMyMCaccountsiOSsoftwareticketingwebGoogle AppJavaaccount hacksbadgerenovationscamtelephonewarning#GreenMeansGoPixieThin ClientiPadiPhonevoicemail#high5Chancellor's RoomClient Services WIFIDigital Jasper CardFirefoxGlance MCJasper CardJasper PayPixie PlusSTARSShowcasefeedbackhackhacksosx#STARS#thinkbeforeyouclickATS ClearCompannyAndroidBacktoSchoolDriveDigital SignageEducationFormsGoogle GroupsHall ResearchHelpInternet ExplorerMalware AlertPodiumResourcesService CatalogSlidesTeamDynamixYouTubealertsappcoveragecyber crimegreeninternshiplicensingmalwaremobilepaperprinterssl#JoinOurTeamAdobeAprilFoolsAudio Visual UpgradeBanner WorkflowClass RosterComputer Lab UpgradeCrestronDocsDoodleEmail ListFLIFaculty Laptop InitiativeG Suite TrainingG Suite UpdateGoogle DocsGoogle Drive for Mac/PCGoogle ExtensionGoogle Training ResourceGroupsHDHelp Desk TicketsITS Service CatalogJobKnowledge BaseMS Windows 10 upgradeMicrosoftNPAPIOffice LensOperationsPhoto IDRodriguez RoomRoom ChecksSafariSheetsTeachersTraining for Google AppsVPNVirtual RealityWindowsadblockeralumniattachmentsawarenesscomputer spacecreating folderscyber securitydegreeworksdellenergy starfakefake websitesfeedfraudgroup meeting scheduleshackerhomeserverlast account activitylicenselinklogin issuesmanaging online reputationmatlabmoving filesoneweborganizing filesoutage lms moodlepasswordpassword managerpassword protectionphishing attacksphishing scamspoodleprivacyprotect your devicesprotect yourselfprotection from phishing attacksroundtablesafety on social networking sitessave to drivescamssearchshare google calendarshared folderssmartboardsocial media safetyspamsslv3staying safe onlinesubfoldersturnitin. moodlewasteManhattan College ITS BlogUpdates and news on how technology is changing in Manhattan College.http://itsblog.manhattan.edu/noreply@blogger.com (Jake Holmquist)Blogger467125tag:blogger.com,1999:blog-1213578672055534981.post-3218573072212908107Mon, 05 Dec 2016 13:43:00 +00002016-12-05T08:43:18.181-05:00managing online reputationprotect your devicesprotection from phishing attackssafety on social networking sitessocial media safetystaying safe online
Managing Your Online Reputation
More adults are using social media to stay connected both personally and professionally, which means recruiters (for college, sports, and jobs) may be using social media more frequently to assess candidates’ qualifications. The type of information shared on social media can also provide fodder for phishing attacks and even identity theft, or allow people http://itsblog.manhattan.edu/2016/12/managing-your-online-reputation-more.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-8789175936316749018Fri, 02 Dec 2016 21:52:00 +00002016-12-02T16:52:55.484-05:00computer spaceGoogle DriveGoogle Drive for Mac/PCshared folderssubfolders
Because your computer only has so much space
Aakash Sahney
PRODUCT MANAGER, GOOGLE DRIVE
Google Drive for Mac/PC — the app that syncs files on your computer with Google Drive — is an easy way to make sure your files are safe and accessible from anywhere. Today, some new features are rolling out that’ll make your syncing and sharing experience even better.
Drive can store http://itsblog.manhattan.edu/2016/12/because-your-computer-only-has-so-much.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-6932819186378825678Mon, 28 Nov 2016 17:35:00 +00002016-11-28T14:18:13.582-05:00ATS ClearCompannyATS ClearCompany Log In Issue ResolvedATS ClearCompany has fixed their issue and apologizes for any inconvenience.
http://itsblog.manhattan.edu/2016/11/ats-clearcompany-log-in-issue-resolved.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-159662861801296959Mon, 28 Nov 2016 14:06:00 +00002016-11-28T09:06:51.070-05:00ATS ClearCompannylogin issuesOutageATS ClearCompany Log In IssuesIT is aware that the connection to ATS ClearCompany is not working. The issue has been reported to ATS ClearCompany and we are waiting for a resolution.
We will update this post once the situation is resolved.http://itsblog.manhattan.edu/2016/11/ats-clearcompany-log-in-issues.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-8399682428932155383Mon, 28 Nov 2016 05:07:00 +00002016-11-29T01:32:42.150-05:00computer lablicensingRESOLVED: Licensing issue: AspenTech HYSYS is downUpdate:
The licensing issue has been resolved. AspenTech products should be fully functional again.
Original post:
ITS is aware of a licensing issue currently preventing AspenTech HYSYS from functioning.
The license expired this past Monday at midnight. We have been working with their support team since then to resolve the problem. They appear to have been closed for most of the holiday http://itsblog.manhattan.edu/2016/11/licensing-issue-aspentech-hysys-is-down.htmlnoreply@blogger.com (Andrew Ryan)tag:blogger.com,1999:blog-1213578672055534981.post-1889434792144666973Tue, 22 Nov 2016 19:07:00 +00002016-11-22T15:11:27.829-05:0025LIVEOutageResolved: 25Live Severe Performance IssuesUPDATE 2:
Service interruption resolved.
We received the following update from CollegeNet:
At approximately 11:00 PST 25Live experienced a service interruption. 25Live was up and running at 12:00 PST. We sincerely apologize for any inconvenience and appreciate your patience.
UPDATE 1:
25Live performance seems to be improving. However, we have not yet received confirmation from CollegeNet http://itsblog.manhattan.edu/2016/11/outage-25live-severe-performance-issues.htmlnoreply@blogger.com (Andrew Ryan)tag:blogger.com,1999:blog-1213578672055534981.post-7931088563564169397Sun, 20 Nov 2016 13:00:00 +00002016-11-29T01:33:57.102-05:00BannerITSmaintenanceSelf-ServiceSSBPlanned Outage - Banner & Self-Service Applications
Information
Technology Services will be performing a point release upgrade to the Banner
administrative systems. This scheduled maintenance will require the
server to be off line on November 20 between 8:00am - 12:00 noon. Access to
Banner and Self-service will be impacted for 4 hour.
Thank
you for your patience during this short outage.
Information
Technology Services
http://itsblog.manhattan.edu/2016/11/planned-outage-banner-self-service.htmlnoreply@blogger.com (Kevin Clancy)tag:blogger.com,1999:blog-1213578672055534981.post-3188228576761457125Sun, 20 Nov 2016 11:00:00 +00002016-11-20T06:00:22.332-05:00cyber crimefake websitesphishing attacksphishing scamsBlack Friday, Cyber Monday Phishing Scams
Cyber-criminals are stepping up their cyber-scams and phishing campaigns against shoppers looking for the best deals this holiday shopping season, Zscaler researchers said. Check out some of the common spam and phishing attacks targeting Black Friday, Cyber Monday, and Thanksgiving.
Researchers have already observed a "sharp increase" in phishing and spam activities against online shoppers, andhttp://itsblog.manhattan.edu/2016/11/black-friday-cyber-monday-phishing-scams.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-4453933275214070129Fri, 18 Nov 2016 19:47:00 +00002016-11-18T14:47:06.312-05:00cyber crimecyber securitypassword managerpassword protectionphishingprotect yourselfscams
It’s Phishing Season: How to Protect Yourself on Black Friday and Beyond
Black Friday is just around the corner—which means the holiday shopping season is about to get into full swing.
But crazy-long lines and fights over the last Star Wars Lego set aren’t the only headaches consumers might face come November 25.
That’s because Black Friday falls within prime cyber crime season, http://itsblog.manhattan.edu/2016/11/its-phishing-season-how-to-protect.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-5917102110353721487Fri, 18 Nov 2016 15:13:00 +00002016-11-18T10:13:47.483-05:00Responsiveness Issues with College Web ServersITS is aware of some responsiveness issues with the college web servers: https:manhattan.edu, https://inside.manhattan.edu, and https://alumni.edu.
We are currently investigating.
Thank you for your patience.
http://itsblog.manhattan.edu/2016/11/responsiveness-issues-with-college-web.htmlnoreply@blogger.com (Cindy Duggan)tag:blogger.com,1999:blog-1213578672055534981.post-6206724394387274895Tue, 15 Nov 2016 18:21:00 +00002016-12-06T12:07:02.568-05:00#thinkbeforeyouclickphishingPhishing Attack Happening - What to Look Out ForJasperNet users should be aware of a phishing attack circulating campus in the form of a dropbox notification:
Upon clicking the "View File" link, the user is brought to a malicious login page where the username and password entered is harvested and used to gain unauthorized access to the user's account. The malicious login page is as follows:
ITS would like to remind users to be http://itsblog.manhattan.edu/2016/11/phishing-attack-happening-what-to-look.htmlnoreply@blogger.com (Jake Holmquist)tag:blogger.com,1999:blog-1213578672055534981.post-5735892035302905008Mon, 14 Nov 2016 18:54:00 +00002016-11-16T09:08:27.475-05:00JasperNetJasperNet wirelessNetworkUPDATE - ITS Network Planned Outage - 11/16UPDATE: As of 7:20 this morning, the network maintenance has been completed without any problems. We will continue to monitor network traffic throughout the day. If you have any questions, please feel free to contact ITS at x-7973 or its@manhattan.edu
This Wednesday, Nov. 16, from 7:00am to 7:25am, ITS will be conducting scheduled network maintenance.
This network maintenance will affect both http://itsblog.manhattan.edu/2016/11/its-network-planned-outage-1116.htmlnoreply@blogger.com (Stacey Frye)tag:blogger.com,1999:blog-1213578672055534981.post-8127485975169428449Fri, 11 Nov 2016 13:56:00 +00002016-11-11T08:56:31.502-05:00attachmentsGmailGoogle Drivesave to driveAttachments in Gmail now with the power of Google Drive
You're probably used to downloading email attachments, but each of those files takes time to download, eats up space on your device, and can get buried deep inside your "Downloads" folder. With updates to Gmail, you can skip that whole process. Instead, you can view attachments and save files directly to Google Drive without ever leaving Gmail, making it easy to access them later from whatever http://itsblog.manhattan.edu/2016/11/attachments-in-gmail-now-with-power-of.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-3776016175907961816Tue, 08 Nov 2016 15:31:00 +00002016-11-08T10:31:05.025-05:00#thinkbeforeyouclickphishingPhishing - Email Validation#thinkbeforeyouclick - ITS would like to remind the campus community to be vigilant and validate any requests for personal or account information before replying to messages like the one below:
There are a few tell-tale signs that the message above is a phishing attempt to get unauthorized access to your JasperNet account. ITS will NEVER ask for your password or any other personal http://itsblog.manhattan.edu/2016/11/phishing-email-validation.htmlnoreply@blogger.com (Jake Holmquist)tag:blogger.com,1999:blog-1213578672055534981.post-6349532453255027631Mon, 07 Nov 2016 17:28:00 +00002016-11-07T12:28:04.651-05:00CalendaremailGmailGoogle CalendariOSmobileGmail and Google Calendar get a whole lot better on iOS
The new Gmail app for iOS
When you get the next Gmail iOS app update, you’ll notice some exciting changes: The biggest overhaul of the app in nearly four years. It's the Gmail you know and love, with a fresh new look, sleeker transitions and some highly-requested features. It's a lot faster, too.
With the new app, getting things done on the go is a lot easier — whether you’re trying to find http://itsblog.manhattan.edu/2016/11/gmail-and-google-calendar-get-whole-lot.htmlnoreply@blogger.com (Jake Holmquist)tag:blogger.com,1999:blog-1213578672055534981.post-4267482753067950269Mon, 07 Nov 2016 16:27:00 +00002016-11-07T11:37:37.904-05:00turnitin. moodleTurnitin Scheduled Maintenance WindowsTurnitin schedules maintenance windows for the first and third Saturdays of each month from 6am - 11am PST.
All Turnitin services and related websites (Turnitin, OriginalityCheck, GradeMark, PeerMark, Turnitin for Admissions, WriteCheck, and iThenticate) may be unavailable for use during scheduled maintenance times.
Stay current with Turnitin's system status, performance, security, and http://itsblog.manhattan.edu/2016/11/turnitin-scheduled-maintenance-windows.htmlnoreply@blogger.com (Cindy Duggan)tag:blogger.com,1999:blog-1213578672055534981.post-1983806669791738842Sun, 06 Nov 2016 11:00:00 +00002016-11-06T06:00:05.483-05:00G Suite UpdateGoogle DriveGoogle Drive Desktop App Ending Support for Windows XP, Vista and Server 2003
G Suite Update Alerts
Today, we’re announcing that on January 1, 2017 we will discontinue support for the Google Drive desktop app on Windows XP, Vista and Server 2003 since these platforms are no longer actively supported by Microsoft. The Google Drive desktop app (officially: "Google Drive for Mac/PC") will continue to function on these platforms, but will not be actively tested and http://itsblog.manhattan.edu/2016/11/google-drive-desktop-app-ending-support.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-4587014026201736771Tue, 01 Nov 2016 19:26:00 +00002016-11-02T11:01:36.329-04:00maintenanceSystem Maintenance: Banner Self-Service and JasperNet SSOITS will be performing emergency system maintenance starting at 9:30PM TONIGHT. Between 9:30PM-10:00PM we anticipate that Banner Self-Service and JasperNet SSO (Authentication) will be OFFLINE for 3-5minutes. The system maintenance is the result of a system slowdown encountered during online class registration this AM.http://itsblog.manhattan.edu/2016/11/system-maintenance-banner-self-service.htmlnoreply@blogger.com (Jake Holmquist)tag:blogger.com,1999:blog-1213578672055534981.post-7811026337342997684Tue, 01 Nov 2016 11:30:00 +00002016-11-01T07:35:19.662-04:00computer labsoftwareComputer Lab Software Request Deadline for the Spring 2017 Semester is 11/11/2016
If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fill out the Software Request form linked to below (click the big green box that says “Request Service”):
https://manhattan.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2613
Please note that fully completed http://itsblog.manhattan.edu/2016/11/computer-lab-software-request-deadline.htmlnoreply@blogger.com (Andrew Ryan)tag:blogger.com,1999:blog-1213578672055534981.post-2930773991721179662Tue, 01 Nov 2016 11:10:00 +00002016-11-01T07:34:51.733-04:00OutageSelf-ServiceBanner Self-Service Slowdown during RegistrationITS closely monitors the Banner Self-Service system during AM registration. This AM between 7:02AM and 7:04AM ITS identified a noticeable slowdown in the system (after the first 485 students successfully registered). During this 2-minute period, users may have experienced slower-than-normal response times from self-service and a possible timeout while waiting for the system to respond. By 7:http://itsblog.manhattan.edu/2016/11/banner-self-service-slowdown-during.htmlnoreply@blogger.com (Jake Holmquist)tag:blogger.com,1999:blog-1213578672055534981.post-5417078181774948539Sun, 30 Oct 2016 10:00:00 +00002016-10-30T06:00:09.472-04:00Reminder to transition to Google Drive: one place to create, collaborate, share and keep all your stuff.
Have you transitioned from your home server storage space to Google Drive yet? After November 1st, 2016 the Home Server network drives will no longer be publically accessible. Take a few moments to walk through our Knowledge Base article for Transitioning from Home Server to Drive if you need a refresher on procedures for the transition:
Google drive is a tool available to all JasperNet users.http://itsblog.manhattan.edu/2016/10/reminder-to-transition-to-google-drive.htmlnoreply@blogger.com (Richard Musal)tag:blogger.com,1999:blog-1213578672055534981.post-4956895515451233737Thu, 27 Oct 2016 15:11:00 +00002016-10-27T11:11:31.574-04:00Help Desk TicketsITS Service CatalogKnowledge BaseService CatalogITS Service Catalog: Filled with Useful Resources
The ITS Service Catalog offers a variety of helpful features. This screen provides a snapshot of IT Services: from Equipment loan, to A/V & Event Set Up and Support, to customized Google email and calendar services.
The Service Catalog can be found on this link:
https://manhattan.teamdynamix.com/TDClient/Requests/ServiceCatalog
Follow these instructions to track any tickets you submit to http://itsblog.manhattan.edu/2016/10/its-service-catalog-filled-with-useful.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-6849448557222577443Tue, 25 Oct 2016 17:15:00 +00002016-10-27T09:49:10.840-04:00MoodleMoodle Community System Upgrade Thursday Oct 27, 1:30pmOnce again, this Thursday, Oct 27, at 1:30pm ITS will be updating the Moodle Community System. Downtime will be less than an hour.http://itsblog.manhattan.edu/2016/10/moodle-community-system-upgrade_25.htmlnoreply@blogger.com (Tom Reingold)tag:blogger.com,1999:blog-1213578672055534981.post-9186601394053214477Mon, 17 Oct 2016 10:00:00 +00002016-10-17T06:00:18.378-04:00creating foldersGoogle Drivemoving filesorganizing filesOrganizing your files in DriveSaving lots of files in Google Drive is a great way to keep them safe. But as you put more and more files there, keeping things organized can be a bit of a challenge. So, here are some recent improvements that will help you more easily put things where they belong:
When you're browsing files, the toolbar now shows a “Move” icon for files already in Drive and “Add to My Drive” for everything elsehttp://itsblog.manhattan.edu/2016/10/organizing-your-files-in-drive.htmlnoreply@blogger.com (Anita McCarthy)tag:blogger.com,1999:blog-1213578672055534981.post-2335682941851056390Fri, 14 Oct 2016 17:55:00 +00002016-10-14T13:55:54.681-04:00computer labsoftwareComputer Lab Software Request Deadline for the Spring 2017 Semester is 11/11/2016
If you would like to request an upgrade of a software already installed in the computer labs or if you would like us to install a new software in the computer labs on campus, please fill out the Software Request form linked to below (click the big green box that says “Request Service”):
https://manhattan.teamdynamix.com/TDClient/Requests/ServiceDet?ID=2613
Please note that fully completed http://itsblog.manhattan.edu/2016/10/computer-lab-software-request-deadline.htmlnoreply@blogger.com (Andrew Ryan)