Terms and Conditions

Terms and Conditions of Trade

GM Flooring holds great worth in its reputation and seeks to hold the highest standard in all its activities.

Our terms and conditions is part of all work and advice. There are important site-specific issues that may affect the outcome of any project related to timber flooring. GM Flooring urges that a basic understanding of these issues will assist in developing realistic expectations of the finished result. By paying deposit, by commencement of work or receiving instructions by the GM Flooring from the Buyer for the supply of Goods or Services shall constitute acceptance of the terms and contained herein. Upon acceptance of these terms and conditions by the Buyer the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent from GM Flooring.

Floor Sanding Process

- It is the client’s responsibility to ensure all rooms are completely empty of furniture and other tradesman at the start of work. To facilitate speedy and efficient installation, rooms to be fitted must be cleared prior to the installers’ arrival.

- We always endeavour to do the best job we possibly can with the conditions we are given to work with, work in and work around. If there are other trades working on or around the property, we are not liable for the final outcome.

- Although due care is will be exercised by GM Flooring, due to the nature of machine work, decoration and skirting may be liable to marking. GM Flooring will not be held responsible for marking of walls, skirting and similar objects, and will not be held liable for the cost or re decoration.

- Sanding and finishing a timber floor is a skill acquired over many years. Bear in mind that, as all machine work is done by hand controlled machines and applicators there will be evidence of this in the floor. As you live on the floor it will gain a feel and character that is unique to your home. This is all part of the beauty of owning a timber floor.

- GM Flooring does not guarantee a completely dust free environment and finish on the floor. Such expectation is not achievable, unless your timber floor is oven dried (i.e. laminate, previously done, redone finished floors). Dust free environment is unattainable in all domestic and commercial projects.

Agreed Uncontrollable Variations

- GM Flooring will not be held liable for other tradesmen’s workmanship e.g. paint flakes, tiler’s spills, plaster dust in cracks, denting from ladders and other tools, silicon, work boot and scuff marks etc.

- Any silicone or oil on the floor will cause rejection of subsequent floor coatings. Silicone or silicone-based products also include air fresheners and aerosol sprays.

- GM Flooring may not be able to remove deep cuts and gouges. It will depend on how deep the cut or gouge is. GM Flooring may not be able to remove stains from within the floorboards such as animal urine and watermarks and residue from glue and the backing of carpet underlay.

- Stairs and cupboards must be specifically request & quoted for. Depending on timber species stairs may not match the remaining floor.

- Floor coatings are not applied in a spay booth, there will always be dust particles in the finished floor.

- Whilst applying the final coat, we take precautions to limit any dust on the floor. Dust will be more noticeable on darker timber, gloss and semi - gloss finishes, in doorways, large windows and in areas of direct sunlight.

- Do not expect the coating to look like a sheet of glass, there will be areas where the coating runs into dips, cracks and holes.

- You may notice a swirl or cobweb effect on the floor. This is caused by exaggerated reflection on the floor from lighting.

- GM Flooring is limited by the condition of your floor as to the finish you receive.

- Some low-cost solvent borne polyurethane coatings are highly subject to sheen variation, rejections, roller marks, and are very static in nature, which may cause undesirable traces of dust to accumulate on the wet coatings affecting the finished floor. We recommend the use of modified oil or premium water based polyurethane coating if this is a concern. By choosing the low-cost solvent borne polyurethane coating, you agree to accept all risks of using the mentioned floor finish

- Some finishes, mainly polyurethane’s may have a gluing effect on the timber and could cause timber defects. The application of these finishes is at the customer’s risk.

Drying and Curing Times

- Each coat, no matter what brand of product is used will take up to 24 hours to dry depending on the drying conditions, temperatures and seasons of the year. GM Flooring does not accept responsibility for coatings that do not dry or cure accordingly or when any of the coating layer dry unevenly, with defects, faults and flaws, blemishes and any other deficiencies etc. due to inadequate drying conditions, such as temperature, air-flow, humidity etc. Unfortunately GM Flooring does not control the weather.

Floor Filling

- We will punch nails and fill nail holes and gaps at the end of floorboards with appropriate filler. We do not fill gaps between floorboards, as due the natural atmospheric moisture variations, movement of timber filler will ultimately fail at any time and will look unsightly.

- Any holes larger than a nail hole may have a sunken appearance when filled.

- We do not guarantee a filler colour match. We are limited to light, mid and dark brown.

Floor Colouring

- All colour samples are representative and may vary due to individual conditions.

- If different timber species are used, no responsibility will be taken in any difference of the finished colour due to inconsistent timbers.

- Once colour has been agreed, verbally or otherwise, any changes will be made will be charged as “additional work” and will be charged accordingly. It is the client’s responsibility to check colour at time of application if a true representation is required. Re- colouring will be chargeable at full job rate.

- You are likely to get some variation in colour and grain between new and old boards and staining can produce a two-tone effect.

- Due to the nature of the staining technique, skirting and similar objects may be marked. GM Flooring will not be held liable for re- decoration.

Payment

At the GM Flooring sole discretion:

- The Price shall be as indicated on invoices provided by the GM Flooring to the Buyer in respect of Goods and Services supplied.

- The Price of the Goods shall be the GM Flooring's quoted Price, which shall be binding upon the Buyer accepted it ether verbally, in writing or as per any other conditions specified in these terms and Conditions the GM Flooring's quotation within 28 days. The GM Flooring may by giving notice to the Buyer at any time up to 7 days before delivery increase the Price of the Goods to reflect any increase in the cost to the GM Flooring which is due to factors occurring after the making of the agreement of sale which are beyond the reasonable control of the GM Flooring (including, without limitation, foreign exchange fluctuations, taxes and duties and the cost of labour, materials and other manufacturing costs).

- At the absolute discretion of the GM Flooring a deposit may be required on the confirmation of an order/acceptance of quotation.

- Unless specified or agreed otherwise the deposit amount shall be 30% of the total price.

- Time for payment for the Goods and Services shall be of the essence and will be stated on the invoice, quotation or any other order forms. If no time is stated then payment shall be due upon completion of the work and/or delivery of the Goods and Services.

- Payment will be made by cash, or by cheque, or by bank cheque, or by direct, or by any other method as agreed to between the Price shall be increased by the amount of any GST and other taxes and duties which may be applicable, except to the extent that such taxes are expressly included in any quotation given by the GM Flooring

- All costs incurred in the collection of overdue accounts are payable by the debtor.

- It is the responsibility of the customer to be made available on the last day of the floor project & before the final applications are applied, so that the project can be view / inspected and approved. Any questions / queries should be made and discussed at that point.

- In a case of a stage-by-stage project, payments will be due on completion of each stage.

Default & Consequences of Default

-Interest on overdue invoices shall accrue from the date when payment becomes due daily until the date of payment at a rate of 2.5% per calendar month and shall accrue at such a rate after as well as before any judgment.

If the Buyer defaults in payment of any invoice when due, the Buyer shall indemnify the GM Flooring from and against all the GM Flooring's costs and disbursements including on a solicitor and own client basis and in addition all of costs of collection from debt collecting companies. If any account remains unpaid at the end of the second month after supply of the Goods or Services an immediate amount of $45.00 shall be levied for administration fees and shall become immediately due and payable.

Without prejudice to any other remedies the GM Flooring may have, if at any time the Buyer is in breach of any obligation including those relating to payment), the GM Flooring may suspend or terminate the supply of Goods to the Buyer and any of its other obligations under the terms and conditions. The GM Flooring will not be liable to the Buyer for any loss or damage the Buyer suffers

- Any money payable to the GM Flooring becomes overdue, or in the GM Flooring's opinion the Buyer will be unable to meet its payments as they fall due; or

- The Buyer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors , Or makes an assignment for the benefit of its creditors; or

- Receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Buyer or any asset of the Buyer; then the GM Flooring shall be entitled to cancel all or any part of any order of the Buyer which remains unperformed in addition to and without prejudice to any other remedies; and all amounts owing to the GM Flooring shall, immediately become payable.

- All amounts owing to the GM Flooring shall, whether or not due for payment, immediately become payable.

Agreed Scope of Works and Cost

- The client acknowledges in all cases that GM Flooring has explained the work process, job specific issues, discussed realistic expectations and agrees that the scope of work is clearly understood.

- Any other work, other than the mentioned work is a variation and is billed accordingly as “additional work”.

- Coating longevity is dependent on traffic conditions and maintenance imposed by client.

- GM Flooring reserves the right to change job specification as necessary in order to provide the appropriate finish.

- All materials, finishes or applications are guaranteed by the manufacturer’s warranty directly to the customer on their stated terms, GM Flooring is not a party to this warranty.

- GM Flooring will not be held responsible for the damage caused by wear and tear.

Special Offers - Competitors Quotes Matched or Beaten

- To qualify, we must be satisfied that the competitors quote is genuine written or original quote on letterhead must be sited and surrendered, issued in the past 15 days and include like for like products and services. Verification will be required and price matching or beating is at the discretion of GM Flooring

- Work is to be carried out within 30 days of our written quote. (Exceptions at the discretion of GM Flooring).

This offer is only valid to match or beat competitors quotes once and will not be re-matched a second time.