Luxury Brand Partners - 360: The New Customer Experience

September 26, 2017 to September 27, 2017

About the Event

A two-day high touch session to answer the million-dollar question: What level of service would you have to provide to charge admission to your salon? As businesses enter the “experience economy,” this class will focus on the evolution from goods and services providers to social experience and memory creators.
PARTICIPANTS WILL:
Learn how to set their salon apart by understanding what modern customers expect and crave from their salon experience
Map the salon guest’s journey to best satisfy their needs by creating personalized memory-grade experiences for each of them
Develop an implementation strategy to bring into their salons
ATTENDEES ARE:
Salon owners and managers (rental, hybrid or employee-based) wanting to be on the cutting edge of customer service, grow their market share, and stand out amongst the competition.
With Daniel Kaner, Tom Seeberger & Anthony Logrande