Solid yellow light: A system failure has occurred. Try unplugging Joule and plugging it back in again.

Double-blinking yellow light: A factory reset is in progress.

Double-blinking blue light: A software update is downloading to Joule.

Solid blue light: A software update has been downloaded to Joule and is being installed. After the update has installed, Joule will restart and show a solid white light.

Double-blinking red light: There is an issue with Joule. Check the Joule app for more information. View additional troubleshooting for this state here.

Solid red light: There is a Joule software error. The device should reset itself in this case. If it does not, attempt to reset Joule by unplugging it for at least 10 seconds and then plugging it back in.

If Joule's LED is showing other than listed above, please submit a support request using the link below.