I need help with:

Light Up Function Isn't Working?

Come to the light...with a few troubleshooting suggestions that have worked for us in the past! Please be sure to perform the below suggestions while the piece is off.

Fresh batteries! It's rare, but sometimes the batteries included in the package may be dead on arrival.

Clean the Connections! Sometimes clear glossy paint can interfere with the electrical current. Examine and clean the connections by lightly applying some rubbing alcohol with a Q-tip and / or cleaning wipe.

Turn it on! Leave it on! After cleaning, reassemble your piece and turn it on, and leave it on for 10-20 minutes...sometimes it just needs time.

If the above suggestions did not pull you into the light, head over to our Returns Form and submit a request.