Compliments and Complaints

The nextra™ Group’s aim is to create a fun and service orientated environment for our customers. We take all compliments, complaints and general feedback about our products, services and staff seriously. Compliments let us know what we’re doing well, and help us recognise and acknowledge the good performance of the stores and their staff. Complaints help us understand where we need to improve. We care about your experience and opinion of the service provided by the nextra™ and news extra™ community.