The "Cisco Twitter" reply template is a OpenSocial gadget. You can download it, modify it, and host it on your own web server to offer an alternative version. A simple customization will be possible in just a few minutes.

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The sample reply template is an OpenSocial gadget. You can download it, modify it, and host it on your own web server to offer an alternative version.

# Get the sample reply template code that is provided [[Custom Reply Template|here]]. The source code is commented and provides details on the SocialMiner javascript functions required.

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# Choose "Save As" from the file menu on your browser to save the file. Now you have the gadget file on your computer.

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# Copy and paste the code into a text editor and save it locally, using a .xml extension (or an appropriate extension if using a web language to dynamically generate the gadget – such as .jsp or .aspx).

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# Edit the html code within the file to modify the gadget and then post it to a web server somewhere on the Internet. You could insert some text, a picture or whatever you like.

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# Edit the code within the file to modify the gadget - remembering to replace &lt;SocialMinerServerAddress&gt; with the address to your server where ever it appears in the code (there are several instances) - and then post it to a web server somewhere on the Internet. You could insert some text, a picture or whatever you like.

Short cut if you don't have a web server handy. Go here (you'll need a Google account)

Short cut if you don't have a web server handy. Go here (you'll need a Google account)

http://code.google.com/apis/gadgets/docs/tools.html#GGE

http://code.google.com/apis/gadgets/docs/tools.html#GGE

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This is the Google Gadget Editor. Select file upload, then choose the jsp file from your computer, then edit the file to insert your customization in the HTML code, then choose file-publish. You will get a URL something like this:

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This is the Google Gadget Editor. Select file upload, choose the jsp file from your computer, edit the file to insert your customization in the HTML code, then choose file-publish. You will get a URL something like this:

Lab 2 Add a Blog Feed

Configure SocialMiner to capture this RSS feed using the SocialMiner Feed Configuration

Configure a Campaign with this Feed

View your Campaign Results

Lab 3 Add a Facebook Fan Page Feed

Time 20 minutes

Instructions

Find the Cisco Systems Facebook page on Facebook

Copy the vanity URL for the Flip Video Facebook Page

Configure SocialMiner to capture this page using the SocialMiner Feed Configuration

Configure a Campaign with this Feed

View your Campaign Results

Lab 4 Add a Twitter Stream Feed

Time 20 minutes

Instructions

Create a Twitter Account. Note: You could use your personal Twitter account, but creating a new account for this SocialMiner Lab is recommended as subsequent Labs will potentially expose private information such as Twitter Direct Messages. Tip: You will need a unique email address for each Twitter account you create. If you already have a Twitter account associated with your email address than you will need to use an alternate email address to set up a new account. You could use a personal web mail account (Gmail, hotmail, yahoo, etc.). Alternatively, most corporate email systems support using the "+" to create unique email addresses. For example, if you are an employee at Cisco and your email address is johndoe@cisco.com you can set up Twitter account "john_lab_account" and identify the email addresss as "john_lab_account+johndoe@cisco.com". Twitter will recognize this email address as different then johndoe@cisco.com yet Cisco's internal email system will deliver the emails to johndoe@cisco.com.

Configure a Twitter Stream searching for the word "Cisco" using the SocialMiner Feed Configuration (note: do not select a "Reply Template" in this lab. That functionality will be covered in a later lab)

Configure a Campaign with this Feed

View your Campaign Results Note: it may be minutes before you see any results from the Twitter Stream.

Lab 5 Add a Twitter Account Feed

Time 20 Minutes

Prerequisites

A Twitter Account

Instructions

Configure a Twitter Account Feed on SocialMiner. (note: do not select a "Reply Template" in this lab. That functionality will be covered in a later lab)

Configure a Campaign with this Feed

View your Campaign Results. Note: if you want to observe a Direct Message in the feed you must follow another Twitter user and have that Twitter user send you a DM. If you are doing this lab as a group you can do this with another lab participant.

Lab 7 Using the Social Contact States and Tags

Try clicking the Reply/Reserve button, the handled button, the discard button on a number of posts

Click settings and change the settings to show all the Social Contact States. Check Unread, Reserved, Handled, and Discarded boxes. Save

Note the social contacts in each state. Click buttons again to toggle social contacts between states.

Click in the tag text box and type a tag. Repeat for several social contacts. Enter some different tags

Refresh the gadget and not the suggested tags. Click to apply some tags from the suggested tags.

Click on settings and check the "enable" box under show tags. Select one or more (you can select several with cntrl-click) tags and choose "OK" to save.

Note how only Social Contacts with your selected tags appear in the results.

Lab 8 Using Reply Templates

Time 20 Minutes

Prerequisites

A campaign with some Social Contacts in it

Instructions

Ensure you have at least one Twitter Account feed configured on the system

Create a campaign that has one feed capturing tweets in it. this could be an RSS, stream or account feed). It doesn't matter, just needs to have some Social Contacts in it

Edit your Feed to select the "Cisco Twitter" reply template

Go to Results and click on the reply/reserve. You will see the Cisco Twitter Reply template. Note, if you hit send you will be sending a real tweet from your account to the person identified. You should only do this if you are replying to a tweet you created. Otherwise hit cancel.)

Post a Tweet using Twitter that will show up in your campaign. Wait for it to arrive in your campaign, then click reply/reserve to respond to yourself.

Go on www.twitter.com to find your reply. Note how it identifies Cisco SocialMiner as the application that posted the tweet.

Lab 9 Add and Train a Filter

Time 20 Minutes

Prerequisites

A campaign with some Social Contacts in it

Instructions

Go to the Filter Gadget and add a new Filter

Go to Results tab, click on settings, choose a campaign and your new Filter, and click save

Train some Social Contacts in (+) and out (-) of the filter

Go to the Campaign Gadget and Add your new filter to a campaign

View your Campaign Results. Filters will only impact new results, so you won't see an immediate impact. Also, you will have to substantially train a filter (perhaps 100 times) before it will become useful/effective.

Lab 10 Create a custom reply template

Time 20 Minutes

Prerequisites

A campaign with some Social Contacts in it

Instructions
The sample reply template is an OpenSocial gadget. You can download it, modify it, and host it on your own web server to offer an alternative version.

Be sure you've completed the "Using Reply Templates" lab

Get the sample reply template code that is provided here. The source code is commented and provides details on the SocialMiner javascript functions required.

Copy and paste the code into a text editor and save it locally, using a .xml extension (or an appropriate extension if using a web language to dynamically generate the gadget – such as .jsp or .aspx).

Edit the code within the file to modify the gadget - remembering to replace <SocialMinerServerAddress> with the address to your server where ever it appears in the code (there are several instances) - and then post it to a web server somewhere on the Internet. You could insert some text, a picture or whatever you like.

This is the Google Gadget Editor. Select file upload, choose the jsp file from your computer, edit the file to insert your customization in the HTML code, then choose file-publish. You will get a URL something like this:

Experiment with some of the different "Notification Body Variables" to control what content is put in the body of the email.

Lab 13 Configure IM Notification

Time 15 Minutes

Prerequisites

A campaign with some Social Contacts in it

An account to access an XMPP Service (CUP/Jabber or Webex)

Go to administration page and configure and configure the XMPP Server

Go to the Notification gadget and configure a IM notification rule

Tag something to test and generate an IM notification

Experiment with some of the different "Notification Body Variables" to control what content is put in the body of the IM.

Lab 14 Author Filter

Time 15 Minutes

Prerequisites

A Twitter Account

Create a campaign to capture certain keyword or Twitter Account

Send a test Tweet from your account and verify it appears in campaign

Go to Configuration page and configure a new Author Filter, add your account as an author.

Go to the Campaign Configuration and apply the new Author Filter to your campaign

Send another test Tweet from your account and verify that it does NOT appear in the campaign (you can set up mirror campaign that does NOT have the author filter applied to it to verify that the Tweet is captured by SocialMiner).

Lab 15 Push Filter

Time 15 Minutes

Prerequisites

A web site or wiki that you can edit to render HTML (You could also use a tool like this HTML live editor)

Create a new Push Feed

Create a new campaign, add your Push Feed too it

Edit your Push Feed to see, and then copy the embed code

Paste the embed code to your web site or HTML editor

Complete the rendered form and submit

Verify that your pushed Social Contact appeared in SocialMiner

You can also couple this push feed with the Email or IM notifications to cause pushes with defined Tags to generate Notifications.