Match Support Specialist

Founded in 1896, Hillcrest Family Services is a not-for-profit health services and education provider serving over 20,000 individuals each year. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Clinton, Washington, Ottumwa, Monticello, Maquoketa and Thomson, IL. The agency operates with an annual budget in excess of 20 million, has 500 employees, and is accredited by the Joint Commission and Coalition for Residential Education (CORE).

Job Purpose: Provide match support for mentors/menties in the community based program in accordance with the standards set forth by Hillcrest Family Services.Regulatory Requirements:

B.A. degree, preferably in social work, education or a related area of study. The Match Support Specialist should have at least one year experience in the education, recreation or human service field.

Demonstrates Competency in the Following Areas:

Provide match support guidance and activities for community.

Thorough scheduled in-person, telephone and electronic contact. Ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled and that potential problems and barriers are identified and addressed as early as possible. Promptly notify supervisor regarding concerns, which may negatively impact the match.

Document and monitor all aspects of match support and supervision.

Assess individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.

Ensure high-level proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Provide timely and comprehensive written summaries of all contacts.

Develop interventions to strengthen and sustain match relationships.

Provide guidance to mentors having difficulties with the match. Notify the Mentor Dubuque Program Coordinator immediately if there are any safety concerns.

Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.

Develop, market and present match activities that offer volunteers and children a variety of opportunities for group interaction and agency affiliation.