MSSP/MSP CHANNEL PROGRAM

Phase 5

Phase 5

Go-Live / Active Monitoring

You are required to complete:

1

During this Phase, implementation is considered complete. If you have purchased CRITICALSTART‘s Managed Detection and Response services, you (MSSP/MSP) will be moved into a Go-Live / Active Monitoring status.

During Go-Live/Active Monitoring, ZTAP incidents are escalated to you and your team for closure and/or additional information for resolution. For high priority incidents, a 24/7 number is preferred so that CRITICALSTART analysts can reach a member of your team. High priority contacts are determined based on your notification schedule. Prior to Go-Live/Active Monitoring, CRITICALSTART will need for you and your team to confirm the notification schedule.

Need to add your client?

Need to add additional MSSP’s to add their clients? Click Here and we will take you to another tab to add additional MSSP’s. If you have any questions, or need assistance, your CriticalStart team is here to help you. Thank you for your business.

Your checklist

PHASE 1 Information Gathering

PHASE 2 Agreements Signed

PHASE 3 Onboarding

PHASE 4 Tuning

PHASE 5 Go-Live / Active Monitoring

Confirm Notification Schedule

Having Trouble?

Email [email protected] to open a support ticket. Service support hours are 9:00am – 5:00pm, CST.

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