Software

Question

Wireless Connection

I am a little stumped. So, I know that we have to restart our wireless connection when we need to connect one of our laptops to the connection. This is at home, so we have maybe 2 - 3 laptops using the same network and it is password protected.

My comp was repaired by HP recently so when I turned on my comp for the first time and tried to connect it asked for the password. Of course its been so long we didnt need to remember it, but we have to now. So we restarted it and reconnected everything and it is up and running ANd working because my brothers laptop is connected to the connection but my laptop and my moms cannot connect. Hers is a compaq (something like that) also Vista, It says to check the 'wireless authentication settings' to make sure it matches the routers settings. It also suggests to check the routers settings.

We checked both settings, I checked the network settings and profile like public, home/office, firewall and nothing seems to work.

Ive never had this problem before. I cannot find the wireless authentication settings, there is none on vista. unless its hiding somewhere.

Here ya go.

1). We will need the make and model of the computer/laptop in question?.

one is a HP and one is a compaq. As for the models I do not have that right now. if its needed i can get that and post later tonight. These two laptops have been connected before to this network but since being reset they wont. (had to point that out)

2). Can you log into the computer/laptop in question?.

I can log into both laptops.

3). The computer/laptop in question, what Operating system is it running?.

So what do you mean by restarted the WiFi Connection?

If all you did was unplug the power it shouldn't affect your Mothers Computer so I'm assuming that you reset the thing here.

If you did that you need to grab the Install Disc that came with the WiFi Access point and run that to setup your NB's.

The reason why your NB is no longer working is that HP return the Repairs to Factory Defaults by reimigeing the computers before doing anything to them. This allows them to make sure that there are no software conflicts that have been introduced by the owner. Then if the problem still persists they fix it. If they can not find a problem they return the computer to the owner.

So here you have what is effectively a New Computer and need to configure it to suit your needs. That includes setting up the WiFi Connection. Your Router came with a card with the SSID and Password/Pass Phrase on it and that is what you need to enter when you run the Routers Install Disc.

If you reset the Router it has also returned to the Factory Defaults and by the sounds of things it is limiting any more than 1 computer to connect at a time. Buy running the supplied Install Disc this allows changes to be made to the Router or whatever it is you have there as well as the computers.

None of that worked. So I decided to get ahold of support for the router who I called and he told me its the settings on my computer and he couldnt further help me and i would have to contact the manufacturer for my computer which is what I did.

So now I am stuck. I really dont want to unplug my modem and the router and start from scratch cause thats what he originally did and it messed up things and we had a hard time getting it back up. I called the support back for the router to ask if we could take a look at the settings maybe I have to add my computers or change something and he insisted that its my computer.

I kept trying to connect and try to change this and that but nothing seems to work. Keeps telling me that I need to check the wireless authentication settings, but theres no specific setting displaying " wireless setting" I did the right click on the wireless connection to see the security tab but theres no security tab - at all.

Which, if any, type of Wireless Security are you using?

Are you using WEP, WPA or WPA2? If it's WEP, I would make sure that you are using the right key. If WPA or WPA2 make sure you're using the right passphrase and SSID. I've run into problems with Vista machines not connecting Wirelessly because of incorrect keys and/or passphrases.

Go into your network icon and do this..

Network and sharing center. Click on "manage network connections", right click on your "local area connection" and select "disable" wait 5 seconds and then right click on it and select "enable". Can you connect now?.

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