Snappy Services

Business overview

Full service electrcial, plumbing, drain cleaning, heating & air conditioning company for all your home service needs! For fast professional service at affordable prices call Snappy!

Snappy Services does it all - HVAC maintenance, home heating and air, lighting and appliance installation and wiring, air conditioning repair and installation, commercial electrical service, home plumbing, emergency plumbing, home energy audits and insulation and much, much more. Our technicians receive.. updated training on a regular basis, to keep current with changing technology and techniques. Our employees also drive fully stocked trucks to make sure they are equipped to handle unforeseen complications during a repair job or installation.

Best of all, Snappy Services charges by the job, rather than by the hour. When you receive a quote for our everyday, low, flat rate, rest assured that is what you will pay. Snappy Services won't spring any billing surprises on you during or after the job.

When you call Snappy Services, you will always reach one of our representatives, regardless of the time of day or night. And we'll always call you 45 minutes before arrival to make sure you never have to juggle your schedule more than absolutely necessary.

Languages Spoken

Reviews

Very thorough, polite, & Knowledgeable, 3/14/2015

Our furnace quit working a couple of weeks ago so we called another repair company referred by a co-worker. They were very pushy in stating replacing the unit was only options so we decided to get... another opinion. I called Snappy which was highly recommended by someone in the neighborhood and was very delighted with their service! The serviceman John took his time looking over the system and provided me with 4 separate options ranging from repair to a couple different replacement options. One option included a home energy assessment which I chose to go with before doing anything with furnace.(ga weather allowed me time for due diligence :))The energy assessment blew me away and these guys are not only super professional they are really good. The audit produces a very thorough report with pictures and projected savings again with several options, but not pushy on anything. I felt really comfortable with these guys and because of rebates through GA Power decided to get a new heating system and insulation in my attic. These guys were great and I would recommend their services to everyone!!!

Informative, knowledgeable, excellent specialists, 1/29/2015

Snappy Electric & Plumbing came to my house for maintenance service. The representative was very knowledgeable, helpful, and accommodating in helping me understand the system. He was remarkable and... went above and beyond. It might be a bit expensive, but I like their service.

Videos & Photos

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Reviews

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Very thorough, polite, & Knowledgeable

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Our furnace quit working a couple of weeks ago so we called another repair company referred by a co-worker. They were very pushy in stating replacing the unit was only options so we decided to get another opinion. I called Snappy which was highly recommended by someone in the neighborhood and was very delighted with their service! The serviceman John took his time looking over the system and provided me with 4 separate options ranging from repair to a couple different replacement options. One option included a home energy assessment which I chose to go with before doing anything with furnace.(ga weather allowed me time for due diligence :))The energy assessment blew me away and these guys are not only super professional they are really good. The audit produces a very thorough report with pictures and projected savings again with several options, but not pushy on anything. I felt really comfortable with these guys and because of rebates through GA Power decided to get a new heating system and insulation in my attic. These guys were great and I would recommend their services to everyone!!!

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Only Got a Quote - They are VERY EXPENSIVE

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Right up front, I did NOT have them do any work for me and they may be very good. The quality rating here was required and they might be 5 stars - I just don't know. What I do know is that I had them quote me for several items on a punch-list that I needed to have done. They are about double what is usually quoted for the things I wanted done. Example 1: Labor only to install a new toilet - Avg cost $110 - $140. Their quote $369. Example 2: Labor only to install a Tub Faucet - Avg cost $138 - $176. Their quote $350. These prices were on top of a $49 "service call" fee just to come out. Everything was at least double with Snappy. I ended up going elsewhere for less than half the price and quality work.

Snappy Services replied on
03-11-2015

DavidLori- We appreciate you taking the time to allow us to price your project. We are glad to see you had the worked performed and saved some money. It is hard to compare your listed prices to ours as the list price for the toilet install included a new emergency shut-off valve and stainless steel supply line along with the wax ring and labor to install your toilet. As we discussed after the technician left to perform a toilet only install, we are closer to $250. By the prices you have listed above it looks more like you may have had a handyman contractor install vs. a licensed plumber. I would have doubts about a contractor that would come out to a home remove, install, haul-off, and warranty a toilet for only $110.00. Keep in mind we offer lifetime parts and labor warranties on all of our work vs. a standard 1 year warranty which many contactors offer. We also offer uniformed technicians who go through extensive criminal background searches as well as drug screening. We do not claim to be the low price provider, however we are also not the most expensive in our market. I can assure you had we performed the work there would have also been a 5 star rating on quality as well:) We do appreciate the opportunity at the job and hope it went well with the other contractor. ~Management~

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Informative, knowledgeable, excellent specialists

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Snappy Electric & Plumbing came to my house for maintenance service. The representative was very knowledgeable, helpful, and accommodating in helping me understand the system. He was remarkable and went above and beyond. It might be a bit expensive, but I like their service.

Snappy Services replied on
01-30-2015

Mthurman30- Thanks for the business, "remarkable" is a very nice complement for your service tech. We are very happy to see our customer service went above and beyond as we work really hard building the culture and setting high standards in the customer service area of our company. Although we are not always perfect we strive for 100% customer satisfaction! Thanks again for the report as well as the business! ~Management~

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Polite, neat, and informative.

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I was very satisfied with Snappy Electric & Plumbing. They did the servicing for some of our older units. Everything was checked out, and whatever adjustments were necessary were made. Because these are old units, they explained what the future may hold, and provided us with an estimate for the repairs we may use in the future. They were very informative, polite, and neat, and I would gladly use them again.

Snappy Services replied on
01-30-2015

We discuss on a weekly basis the importance of options and education of our customers homes and systems, whether it electric, plumbing, HVAC or it's during a home energy audit. I am glad your were satisfied with our service and hope we can be your go to company for all your home service needs in the future. ~Management~

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Very good service. Excellent attitude and I think

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I called Snappy Electric & Plumbing after we had a plumbing problem. They said that they would get their man out there once he finished the job he was working on. They got to us at night and they checked everything out and fixed it by 11. I was pleased that they were able to do that. We didn't have any toilets or showers and they were able to correct that. Matt the plumber did a superior job.

Snappy Services replied on
01-30-2015

I hope we didn't interrupt your dinner being there so late! Glad we could get your plumbing back on line at such a late hour, I will pass the kudos along to Matt! ~Management~

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Fast, efficient, and affordable service.

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Snappy Electric & Plumbing has always been dependable, which is why we've been using this company for a few years now. More recently our toilet tank was constantly refilling, and the piping needed to be upgraded. They sent someone over with a kit, and he was able to fix everything in fifteen minutes. He was very polite and thorough. Not only did he check the toilet that was running, but he also checked our water pressure and the toilet in our other bathroom to make sure that it was upgraded. I appreciated how he made sure to explain everything to us. Our experience with Snappy Electric & Plumbing has been awesome, and I would highly recommend them.

Snappy Services replied on
01-30-2015

Thanks rich1979 we really appreciate you taking the time to post a review of your experience with our company. Don't forget we offer the same great service with our heating & air department as well:). Let us know if we can be of anymore assistance. ~Management~

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You Won't Find Better Customer Service

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We were hosting a large party Saturday of Memorial Day weekend when our 30 year old downstairs AC decided to give up the ghost that morning. We called a few places and Snappy was the only company who could get a tech out to us.
John was the tech and here in no time. He had bad news about our unit but explained the situation and our options. Very professional, beyond knowledgable and friendly. We decided to buy a new AC and John was kind enough to give us a freon charge to last us through the party.
Rod came out yesterday and installed our new unit. He's a great young man whose customer service and work ethic was very impressive. Now we're sitting cool. We also signed up for the HPP. Snappy has our business and we will highly recommend them to anyone.

Snappy Services replied on
01-30-2015

Thanks you for such a detailed report on our company. John and Rod are 2 great employees and we will pass along the great feedback. We look forward to working with you in the future!~Management~

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Prepare for A Hard Sell on Other Services

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I called Snappy for what I thought would be a simple lighting job in my kitchen. Little did I know that the service tech they sent out would push us to also go with their heating and air service. It was tacked onto their hefty estimate and we were told we'd end up paying even more if we didn't sign up for their heating/AC service. It was a wasted $49 for the service call. If I needed heating and air service, I would decide on that then...I didn't need the hard sell when I wanted a simple lighting job completed. They lost my business before they ever got it -- minus the 50 bucks.

Snappy Services replied on
04-09-2014

We apologize if you felt you were pressured into our Home Protection Plan; this was not our intentions. You would have saved 10% off of the quoted work, Lifetime Warranties on the work, no charge for the estimate, plus additional perks from our other departments including cooling and heating tune-ups. With the 10% savings and the waived trip charge you would have almost received the agreement for a 1/3 of the price. This may have been were the confusion was with the technician seeming pushy as maybe he was not explaining properly. As for the quote our pricing is competitive with other licensed electrical companies in our market as we are neither the highest nor cheapest when it comes to price, but have to build in overhead outside of labor and material to be profitable as do all other service companies that offer the same type of services- (live operators and available service 24/7, lifetime warranties, drug tested and background approved uniformed technicians, trained call center which keep you updated with your scheduled appointments and email pictures of your technicians before they arrive, fully stock trucks, available plumbing, electrical, & HVAC service technicians, etc. etc… Again we apologize for the miscommunication and appreciate the opportunity to earn your business. ~Management~

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Pipes break during January freeze 2014

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Called Snappy at 6:00am. Spoke to someone who said they would have someone called and they did. Snappy(called back at 8:20am)scheduled someone would be out between 3:00pm-5:00pm 01/07/14. No one called or came out. I know they were extremely busy like the other plumbers but to schedule and not called or come out is bad business. Called them again around 6:45pm and was told they would have the manager call me. I'm still waiting and it's now 5:24am the next day. Snappy this really doesn't look good. I expected better. Next time I will know better.

Snappy Services replied on
01-24-2014

We are extremely sorry for letting you down! Due to the record low temps we were flooded with calls for no heat and frozen water lines. After reviewing your account it looks like you called in just ahead of the call rush and protocol demands we take service agreement customers first. We did create a waiting list and inform customers to call around to other contractors as everyone was extremely booked. However this is no reason for the call center to drop the ball and not reach out to you to give you your options. I did call twice over the following 2 days and leave a message to discuss but never received a call back. We apologize for the bad service as we take customer service very serious and our call center is typically second to none this area. We do make mistakes and hope that we may receive another chance at earning your business at a later time. ~Adam Bunyard/ General Manager~

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7 degrees in Atlanta and our heater goes out...

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With no previous relationship with Snappy, this company rearranged their schedule and had someone out here in two hours on the coldest day of the year (let's hope). John was the tech and it was as though he was the owner, extremely professional and incredibly competent regarding our heater and the industry itself. He diagnosed it as frozen pipes in the attic and set it up to drain. I signed up for their service agreement for $149/year which offers an amazing deal. I have already recommended this company to my friends.

Snappy Services replied on
01-24-2014

Thank you for the great review, John continues to be a great representative of our company and we are very happy to hear you appreciated his service . We also appreciate you purchasing our Home Protection Plan and look forward to our continued business relationship. Thanks again for the review! ~Management~

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Great Service

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Electrician Eddie came early and did perfect work fast. I had to cap wires out of wall over our oven and he understood the issue and talked with us on how to solve it before he did any work, giving us an estimate in advance. I would use again.

Snappy Services replied on
01-24-2014

Thank you for the review as well as the opportunity to earn your business. We look forward to working with you again in the future. ~Management~

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Plumbing service

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My husband and I called Snappy for a leak issue on our 2nd level shower. We got the bundled annual maintenance (it covers everything!) and as long as we keep it active, it includes a lifetime warranty for Snappy's work. It took Snappy a 2nd visit to fix the leak issue, they honor their warranty and they are consistent in their quality and customer service. We met many employees of Snappy throughout the year for the annual maintenance and services (electrician, plumbers and HVAC technicians), they are great in their quality of work and their service. It's nice to be able to find someone we can trust for plumbing, electric, and HVAC.

Snappy Services replied on
01-24-2014

Great Review/Thank you! We are glad to see that we have earned your trust and business. We are also excited to see you were happy with all of your appointments from all 3 separate departments. We look forward to seeing you in the spring for your annual cooling tune-up. ~Management~

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$594 for a garbage disposal, really!

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Your service person was supposed to arrive between 11-1PM and we arranged our workday to accommodate this. At 10:40 we received a call notifying us that they would not come until between 3-5P.
At 4:45 no one arrived so I called the office and was notified it would now be by 7P. You workers did not arrive until 7:45, about 7 hours late!
Then the surprise, it turned out that our garbage disposal was bad and you were kind enough to install a new one a $100 disposal for $594, that is a totally insane price and I feel both ripped off and upset but at 8PM you had me over a barrel. Honestly had you shown up on time by 1PM I would have refused the service and called another plumber

Snappy Services replied on
10-30-2013

We apologize about being extremely late for your appointment, as we discussed that afternoon we were short handed and had a large volume of calls. In these cases we dispatch according to location, call urgency (major leaks, sewage back-ups, etc.) as well as service agreement customers receiving priority for true emergencies. However we did stay in touch and assure you that we would be out that evening as we completed all service requests that evening working late into the night to do so. When our technicians for any trade arrive on-site they stay until all issues are handled and the customer is 100% satisfied with the service. In your case the technicians ran 4 calls before arriving to your home and another one after they completed your repair, and during our phone conversation the following day you did give them a great review on service, attitude, workmanship, and knowledge of your plumbing system. I would like to acknowledge that we did reimburse you part of the charge for your repair for inconveniencing you with our tardiness. We do appreciate the business! ~Management~