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However, rather than correct the mistake, the incredulous audience were told by a manager the planned film would not be shown, no one would be getting a refund and everyone had to leave.

Milissa Bennett, 26, from Bishopsworth, who was at the cinema with her boyfriend for what was supposed to be a romantic evening, said: “We bought a large popcorn, wine and a beer to then sit in the film for an hour.

Audience members at the Bristol Cinema De Lux

“The wrong film then came on for 30 minutes and then the manager came in to advise they can no longer play the film but we also wouldn’t be getting a refund.

“They put the wrong film on and they said the right one would take two hours to load so they had no option but to ask us to leave.”

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“They gave us a free ticket to go back another time which is terrible.”

Several others in attendance tweeted their dismay at the error and the poor handling of the situation.

The plush interior of the Cinema De Lux

Alan Daines wrote: “Very disappointed with @ShowcaseCinemas tonight. Went to see Den of Thieves at Cabot Circus. Sat through 30 mins of adverts and 15 minutes of the wrong film before being told we couldn't get a refund but could only be given a voucher.”

Lily Kilgour commented: “@ShowcaseCinemas unbelievably bad experience this evening at the Bristol showcase. After 10 minutes of the wrong film playing. ‘Den Of Thieves’ is then announced as being cancelled... good job it wasn’t a special day or anything... VALENTINES IS CANCELLED.”

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While Stephanie Mcloughlin tweeted: “@ShowcaseCinemas please explain to me how it’s acceptable to refuse to refund customers when they buy tickets for a film you haven’t got to show?? Not on. #angry #denofthieves”

Mark Barlow, General Manager, Showcase Cinemas UK said: “Unfortunately the incorrect film was scheduled in one auditorium, resulting in The 15:17 To Paris being shown instead of Den Of Thieves at 7.15pm.

"Every guest in that screen was given complimentary tickets to return to see any film at a future date, with some guests also opting to see a later showing of Den Of Thieves.