In an org that uses My Domain, the Go Online button in iRep does not log a user into Salesforce.

Root Cause:

The MY_DOMAIN Veeva Message needs to be configured for the new domain.

Solution:

MY_DOMAIN Veeva Message needs to be populated with the org's new domain so that iRep knows to refer to the correct URL (.my.salesforce.com). This also affects the URL for the VInsights button.

Related Documentation:

N/A

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.