Tool-Wise protects all of our customers' information and ensures the security of your credit card transactions by enabling 128 bit Secure Socket Layer (SSL) encryption at our checkout page. When you are in our Secure Checkout area all information typed by you is encrypted into a code that is impossible for unauthorised parties to read.

Internet Shopping Privacy

For your added peace of mind you will see the padlock symbol appear at the bottom of your browser window when you are on our secure pages to notify you that your're buying in a secure area,

Please note that we can only accept orders from web browsers that permit communication through SLL technology, which means orders can not be inadvertently placed though an unsecured connection - most web browsers above version 3 support this security.

Should you prefer to give your credit card details over the phone, please call our customer services team ho will be happy to process your order during normal business hours.

Delivery

Custom length bandsaw blades

All our bandsaw blades are made to measure using the measurements provided on your order by our welding team. Please allow an additional 2 days for dispatch of these products.

All other products

All UK Mainland deliveries placed before 2pm will be sent out the same day for next day delivery.

All shipments are sent out on a next day service. Although this can not be guaranteed our statistics show a 99% success rate.

Orders placed after 2pm Friday or on a weekend will be sent out Monday (excluding bank holidays).

If your order is over £50.00 then UK Mainland delivery is free. Just select the free delivery option in your basket.

Highlands and Islands

Please note that the following postcodes are a two day service AB26-38, AB44-56, FK17-99, G83, HS1-9, All IV postcodes, KA27-28, KW1-14. KW15-17, PA20, PA41-49, PA60-78, PH18-26, PH30, PH31-41, PH42-44 and ZE1-3 and the Highlands and Islands carriage charge must be selected. We are sorry but these are restrictions and pricing imposed on us from our carrier and are out of hands.

Need us to ship to Europe?

No problem although we will need to charge you a little more for delivery depending on where you are.

ZONE 1 2 Day Service

Belgium, France, Germany, Luxemburg & The Netherlands

ZONE 2 3 Day Service

Austria, Denmark, Liechenstein & Switzerland

ZONE 3 3/4 Day Service

Czech Republic, Italy, Slovakia & Spain

ZONE 4 4/5 Day Service

Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden

If you can't find your country in the above list, please contact us for a quote.

Returns

Items not required

If you are not happy for whatever reason with your purchase within 60 days please email us quoting your order number and the reason for the return and we will assign you a returns number.

Then return the item in its original unopened condition and at your cost including packaging. You will have to arrange the return of the goods yourself and track them using a reputable carrier.

Once we have received and inspected the goods we will issue a full refund of the sales price should all the conditions of return be met.

Unfortunately we can not accept returns on custom length bandsaw blades as once these are made to your specific requirements we can not reuse this material. If you need any help in ordering these products please give us a call as we are more than happy to make sure you receive the exact product you require.

Faulty, Incorrectly Supplied or Damaged Items - 14 Days to Return

If we have supplied an item incorrectly, or if it is damaged when received or is faulty when received you should notify us within 24 hours of receipt on 01535 634280 or info@tool-wise.com quoting your original order number.

We will arrange the uplift of the goods. Should we, after inspection of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.