TATA AFRICA SERVICES (NIGERIA) LTD, Head Office, Lagos

Established in 2006, TATA Africa Services (Nigeria) Limited operates as the nodal point for Tata businesses in West Africa.TATA Africa Services (Nigeria) Limited has a strong presence in Nigeria with investments exceeding USD 10 million. The company was established in Lagos, Nigeria as a subsidiary of TATA Africa Holdings (SA) (Pty) Limited, South Africa and serves as the hub of Tata’s operations in Nigeria and the rest of West Africa.

Tata Nigeria shares the core Tata values of business ethics and commitment to corporate social responsibility. At the core of the company’s approach to doing business is the Tata Business Excellence Model incorporating sound business principles, providing quality to its consumers, customer satisfaction, attention to detail, conservation of resources and protection of the environment.

The company has a strong infrastructure base, excellent marketing capabilities, knowledge of the local market and needs, highly qualified manpower and a commitment to community development initiatives for improving the quality of life of the people.

Tata Nigeria has set up a state-of-the art 3S (sales, service and spare parts) facility at Amuwo Odofin Industrial Layout in Lagos and a branch in Port Harcourt. The company has appointed dealers in Nigeria which are Simba Motors (Northern region) with headquarters in Kano and Viramsun Motors (Central region) with headquarters in Abuja. The South-West, South- East and South –South regions are currently being operated by Tata Nigeria. Other dealers are also being appointed state wise for sales, servicing and spare parts.

Tata Nigeria is backed up by a team of thorough professionals with sufficient and varied experience and exposure.A well-known and respected name in Africa, Tata is committed to its vision of building and sustaining relationships with co-operation and trust, creating employment opportunities and making its contribution to the social development of Nigeria.

SERVICE CENTRE

Tata Nigeria has a State of the Art Workshop and Service Centre at Amuwo Odofin with separate bays for Tata Commercial Vehicles, Pick-ups and Cars and accident repair shop with panel beating & painting facilities. To backup the Workshop, we have a large Spare Parts Store with all necessary Genuine Tata Spare Parts for Tata vehicles sold in Nigeria.

The After Sales Service of the company is headed by the Head – Technical Division who supervises over the Workshop Division, Spare Parts Division and Customer Care Department and each is headed by an able Manager.

WORKSHOP DEPARTMENT

The Workshop is headed by a Tata trained Manager with an experience in excess of 25 years in the service of Tata vehicles and is supported by two more Tata trained Engineers. Under them, there are eight expert supervisors and fifty trained technicians plus helpers, trainees and washers, ensuring timely deliveries with quality repairs / servicing of Tata vehicles.

The department is headed by a Tata trained Manager with long experience in the field of Tata vehicles Spare Parts supported by Assistant Managers and Supervisors to take care of all vital functions like ordering, inventory control and sales, to ensure continuous availability of Genuine Tata Spare Parts. They are assisted by twenty trained, computer literate and experienced assistants.

The Spare Parts department is spread on a six thousand square feet area with an addition of a mezzanine floor and a separate warehouse for stocking bulky items. It stores close to 8500 line items of spare parts in excess of US Dollars 1.5 million.

SERVICES OFFERED

Apart from Workshops, Tata Nigeria has three Mobile Service Vans to attend to any break-downs which may occur on any Tata vehicle. Two more such vehicles are being added to the fleet by August 2011.

A 25 Ton Towing Truck has been commissioned for recovery of Tata Trucks & Buses and a Recovery Van is being constructed for carefully bring failed Tata Cars & Pick-ups to the Workshops.

The company is in the process of making Mobile Workshops to be able to undertake service, handle minor repairs and attend to break-downs at the place of failure or at the owner’s premises. One of each of such workshops will be placed in Lagos, Port Harcourt and Abuja or Kano.