On July 15th the latest Android super-phone was released by Motorola and Verizon Wireless. All hail the Droid X. The release was not without controversy though. The Droid X, while greatly raising the bar for Android phones in general, does so at the expense of the very power users and community that made the original Droid the gotta-have phone it became. Alienating this group may have far reaching consequences for Motorola.

Just put an 21+ warning on your website and that will keep out kids and teenagers. Morality will ensure that no one will lie about their age.

The two aren't comparable; sell your software and when they report or complain, ask them whether they're running a custom ROM (because you're unable to duplicate the error with the official ROM) and then explain that you do not support custom ROM's. You've warned them on your website, you've warned them in the marketplace and to top it off you told them via direct communication - if they didn't get the subtle hint then you simply should cut your losses and let them wallow in their own stupidity.

So you should support people who are causing problems? Maybe they should only give support to people who have verified that they bought the product. Which is one of the things you PAY for when buying something. It's their fault for giving something away for free (support).