FAQs

The Wings & Wheels Frequently Asked Questions provide answers to our most common Customer Service enquiries. Click on the relevant question and the answer will drop down.

If your question is not answered on this page and you would like help from one of our team please contact us.

Wings

When is the running order for the flying display put together?

The flying display planning begins in September with confirmation on the participants starting to come through in March. The running order planning begins in May but will change weekly due to the additions, cancellations and the changing requirements of participants. It is not properly finalised until the week of the show and even then it can change, for technical, weather and/or pilot health reasons.

What times are the aircraft flying?

Please click here to read the current aviation line up for Wings & Wheels. These are subject to change, and will be updated often in the final run up to the Show. Please head to the 'What's on Wings' page for further information.

What is the difference in each day's flying displays?

Generally there are only a few differences in the flying displays, but please keep checking our What's on Wings page for further information.

Can I tune into the radio frequency?

Unfortunately, due to restrictions and safety measures in place to protect the pilots, we are unable to disclose the radio frequency. Our commentators give full coverage of the movements of our pilots and we also have our very own W&W Event Radio with exclusive interviews and information broadcast throughout the weekend. Please listen out to them on the day.

Wheels

How do I become part of the Motoring Demonstration?

Our Motoring Demonstration application forms are available on our Exhibitors page or alternatively please contact the team by clicking here. Applications for the Motoring Demonstration will open in the New Year.

How do I display my Military Vehicle?

The Wheels of the show would not be complete without the Military Vehicle Parade. Kicking off the shows motoring action over 80 trucks, tanks, jeeps and motorbikes parade up the 1500m crowd line before parking up in the arena for visitors to discover these fascinating First and Second World War vehicles as well as vehicles from modern day conflicts.

For 2018 we want your help to create an interactive, explosive Military Zone and would love to hear from you if you can help (or know someone who can) with re-enactments, a living history zone and vehicle demonstrations. No idea is too big or small, we want to hear them all! For more information on the Military Zone & Parade please click here.

How do I become part of the Wheels Zone & Parade?

If you or your club would like to display a vehicle or a have a club stand at Wings & Wheels then we want to hear from you. For further information, please look at our Exhibitors page or contact the team by clicking here. Applications for the Wheels Zone will open in the New Year.

Tickets

Can I cancel or change my booking?

Tickets purchased for Wings & Wheels are strictly non-transferable and non-refundable. We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example venue, date etc.).

Do you offer concessions for disabled visitors?

There are no ticket concessions for disabled visitors, however we do offer one free carer ticket per registered disabled visitor. All disabled customers visiting the show on a paid ticket are entitled to bring one carer free of charge. All carers require a ticket to the event. Disabled customers requesting free carer tickets are required to provide a copy of any of the following:

· Confirmation of Middle or Higher rate of Disability Living Allowance (DLA)· Confirmation that you are in receipt of Standard or Advance rate of Personal Independence Payment (PIP)· Certification of being registered blind or partially sighted

To claim your free carer ticket, please email or post your booking reference number and a copy of certification. Without this proof, we are unable to provide a carer ticket.Email: Post: Dunsfold Wings & Wheels, Building 56, Dunsfold Aerodrome, Cranleigh, Surrey, GU6 8TB

This offer is only available in advance up until Friday 17th August 2018. Applications received after this date, will not be processed.

This offer is NOT available on the gate. The free carer ticket will be posted to you before the show weekend. If you have any particular questions or requirements please use the contact form on the website. The Organisers reserve the right to check a person's eligibility under the Disability Discrimination Act (DDA).

Will I incur a booking fee?

Tickets purchased through our online ticketing agent, See Tickets, are subject to the following fees:

See Tickets Booking Fees

The face value of a ticket is set by the event organisers. They don't pay us anything to sell their tickets, so in order to make money See has to charge a little bit on top. The ticket cost is the face value plus the booking fee. We have to do this on a per-ticket basis to cover the cost of providing a 7 days a week, 24 hours a day booking service, labour costs, credit card commissions and all the other costs associated with running our business.

See Tickets Transaction Fee

The transaction fee covers the costs of processing your order, packing and delivering the tickets to you. In many cases it also covers the cost of producing your tickets. This fee can also apply to tickets arranged for collection. The transaction fee applies per order not per ticket. If you purchase six tickets, you only pay one transaction fee. The transaction fee will vary depending on what type of postage we are being asked to use by the event organiser and these costs are reflective of the amount that See are charged by despatch companies. First class post and Registered Post prices will vary accordingly. See only send tickets securely for events that do not issue duplicate tickets in the event that tickets get lost in the post.

Purchasing direct from Wings & Wheels through our online shop (select tickets only) and telephone payments will include a £2.50 booking fee. A fee of £1.50 is payable per transaction for debit and credit cards from ticketing outlets and purchasing tickets on the day of the Show. Paying by cash at ticketing outlets and at the Show does not incur an additional fee.

Can I buy tickets on the day?

Yes, tickets will be available for purchase on the day at the ‘On the Day Price’.

Do you sell weekend passes?

We are selling weekend passes to Wings & Wheels 2018. However, these can only be bought via our online shop. Please see our Tickets page for pricing information, or call 01483 542226. Ticket sales will be re-opening for the 2018 event in the New Year.

Do you sell concession tickets?

Ticket concessions are only available at Wings & Wheels over the show weekend. A 10% discount is available on standard entry tickets for students in full time education and for visitors over the age of 65. For students wishing to receive the discount a valid student ID card must be presented and for those 65+ a drivers license showing date of birth, passport, travel card or birth certificate. We are unable to offer these concessions in advance online, in person or by telephone.

Can I make group booking?

Yes, we offer a group booking discount of 10% for parties booking 10 or more tickets, please call 01483 542226 in order to make this booking.

Parking

Can I get back to my car during the day?

Yes, you will be allowed access to your car throughout the day. Please make sure you get your hand stamped to allow re-admittance.

What is the postcode for Sat Nav?

GU6 8HY. This postcode will get you to the correct area; however, you will need to look out for Wings & Wheels event signage to direct you to the correct entrance.

Is there parking for motorbikes?

Yes, you will be directed on arrival to our hard-standing motorbike parking area.

Do you have a drop off point or taxi set down?

Yes. Please enter through either of the two gates and follow signage and marshal's directions to the drop off zone.

Which gate do I enter from?

Admission to Wings & Wheels is via two different entrances from Alfold and Dunsfold. Please follow event signage on the day.

Please note Stovolds Hill will be closed for the duration of the weekend and there is NO ACCESS to Wings & Wheels from this entrance.

Is there parking on site?

Yes. Free car parking is provided on the site for all visitors.

Is there parking for the disabled?

There is a disabled car park within the show ground, with direct access to the airshow. Once onsite, traffic marshals will direct cars displaying blue badges to the disabled parking area located adjacent to the Arena. In the event that this car park reaches capacity, cars displaying disability badges will be sent to the general car parking areas. The spaces are allocated on a first come first served basis and cannot be reserved.

General

Do you have a viewing area for guests in wheelchairs?

There is a disabled viewing area in front of the grandstand. This facility is suitable for wheelchair users. Use of this area is free of charge and space is allocated on a first come-first served basis. Disabled users may be accompanied by one person/carer. Space restrictions do not permit large groups in this facility.

What toilet facilites are available for the disabled?

Disabled toilets and change facilities are available onsite and will be clearly marked on all show plans. If any visitors require either medical or special assistance this can be arranged through the Wings & Wheels events team by emailing or calling 01483 542 226.

What security measures are in place at the Show?

Wings & Wheels takes the safety and security of our visitors very seriously. Our entrance gates are manned by professional security teams, as are the hospitality areas and roving teams patrol the Arena as well as the car park. Random searches are conducted at the pedestrian and vehicle entrances and we appreciate all visitor and participant cooperation in this matter.

Is there camping on site?

Camping is available to all visitors to Wings & Wheels which is adjacent to the Aerodrome. For further information on camping please click here, or call 01483 542226.

Are dogs allowed?

Unfortunately, no dogs will be admitted onto the airfield, except for official assistance dogs. Dogs MUST NOT be left in cars for the duration of your visit. The car parks will be regularly checked and the Police will be called to break car windows if an animal is found in a locked vehicle.

Can I bring my own food and drink?

Picnics are welcome; however we do offer a full complement of concessions where visitors will be able to purchase food, drinks and other refreshments.

What time will the gates open?

On both Saturday and Sunday the public car parks open at 8am, all public admissions into the arena are from 9am, with the Show finishing at 8pm. Gates will be closed at 9pm.

Who do I need to speak to about having a trade stand at Wings & Wheels?

For general trade information at Wings & Wheels please click here. If you have a specific enquiry please call the Wings & Wheels team on 01483 542226.

Can I take pictures/film?

Yes, still photography and videos may be taken throughout the day.

Can I have a BBQ?

For health and safety reasons we are unable to allow any BBQs or naked flames (including candles) on the showground.

Do you have reserved seating?

There is no reserved seating, however grandstand tickets are available for purchase in advance and on the day. Please visit the Grandstand section under Tickets, for further information.

Will the show go ahead if it rains?

Wings & Wheels is not weather dependent and will go ahead even if the weather is poor. We recommend visitors dress appropriately for the time of year and weather on the day.

Is the showground suitable for wheelchairs or people with physical disabilities?

Whilst we do not wish to discourage anyone from visiting our airshow, the whole showground area of 32 acres is on grass and therefore may not be suitable for those in wheelchairs or with physical disabilities.

We are always happy to discuss any specific questions or concerns visitors may have about attending Wings & Wheels and a member of the Team can be contacted on 01483 542 226.