State Street

Conus: call 1-877-247-2769
(this is a toll-free number)

Overseas: 1-904-791-2246

Use "MyPenPay" for online access and changes to pension information: aafesretirement.mypenpay.com. State Street mails retirees a temporary password soon after retirement. Call them at one of the numbers above if you need help with Username or resetting Password.

Changing tax withholding on pension checks

Direct Deposit changes or enrollment

General questions on your pension payment

Address Change

Prudential Long Term Care (LTC)

1-800-732-0416 (for questions on existing Prudential Long Term Care coverage)

Useful Links:

iTRIAGE - Research symptoms with iTriage symptom checker, locate a nearby doctor or healthcare facility using maps and turn-by-turn directions, create an account to track appointments. They also have a smartphone app; learn more at: itriagehealth.com.