How will I receive my refund?

Refunds are processed back to the original payment method used to purchase the order.

Typically, you can expect your payment provider to credit you for your refund within 14 business days. If you are having trouble locating your refund, we recommend contacting your payment provider for further assistance.

All ShapeCandy gift cards are valid as a one-time use only. We, unfortunately, cannot credit ShapeCandy gift cards back to your account once they’ve been used.