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Services not available in your zip code. Please enter the zip code or city where services will be needed. If this zip is correct, visit cablemover.com or call 1-866-270-9466 to find the provider serving your area.

Click . Once the refresh is complete, a message is displayed: "The refresh status of the equipment you selected was successfully refreshed. Please note that it may take a few minutes for refresh to take effect." Click OK to clear the pop-up window.

Click Check service status. The Check Service page opens.

Under Connection Status, indicates that your equipment is communicating properly.

If your connection status for one or more pieces of your equipment is or , refresh only that equipment, and check the connection status again.

Under Actions, click for Refresh Equipment. Once the refresh is complete, a message is displayed: "The refresh status of the equipment you selected was successfully refreshed. Please note that it may take a few minutes for refresh to take effect." Click OK to clear the pop-up window.

Under Actions click for Get Equipment Status. If is not displayed for that equipment, Contact Us to get help from an agent.

Did You Know?

You can refresh your equipment on the Equipment screen in the My Spectrum app.