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Welcome to the Process Automation Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the Process Automation solution, as well as technical details about specific IBM products.

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Hi Everyone, Welcome to Useful Tiny Little Things, a series of topics that I will publish in the Process Automation blog. This time I've created a wiki page, since this topic is a little too big for a blog post, but in the following I'll show how you can modify some properties on SmartCloud Control Desk to enable or disable parts of the User Interface and as well how to add new actions (buttons) to you toolbar and Navigation Bar. Hope you enjoy... [More]

This is a cross post from the Asset Management blog for SmartCloud Control Desk Application Developers. Conditional UI is a powerful tool that can change the behavior of your user interfaces based on the state of the current record or the role of an individual user. See the Application Configuration Best Practices page for mothis wiki article. To implement some conditional user interface use cases, SmartCloud Control Desk 7.x allows you to conditionally change the property values of your widgets. This is controlled in the... [More]

Many new User Interface features have
been introduced as part of the SmartCloud Control Desk 7.5.1 release to improve usability. This document contains detailed instructions on how to configure each of the new features. This document only covers the features that are new to the SmartCloud Control Desk 7.5.1 release. Please refer to this
blog entry to understand all the User Interface features that were introduced
in SmartCloud Control Desk 7.5. Application Developers: There are some great new application-level features available to help... [More]

“Who moved my cheese?” If you are a Maximo Asset Management or Industry Solutions customer who has added SmartCloud Control Desk to their environment, you might feel like that cheese-less mouse. Many global changes were made to the user interface by SmartCloud Control Desk during its installation. For instance, there’s now a Navigation bar on the left side of the User Interface. All of these global changes can be reversed by updating the system properties of your Maximo Asset Management server. Here is a document that describes all of the... [More]

Does your service desk view incident resolution
through a kaleidoscope of legacy and next-generation technologies and
disparate, siloed systems? This can result in longer resolution
times and possibly failure of business-critical services, which
translates to higher costs, lost revenues and an erosion of customer
confidence.
Learn about Tivoli's latest SaaS based service management offering,
Tivoli Live- service manager and see how we can address these
challenges. We'll also take you through our live demo so you can... [More]