Our Team

Jennifer – Office Manager

Jennifer oversees a variety of duties in our office, including assisting patients with scheduling and insurance filing, since joining our team in October 1990. One of her favorite aspects of her position is the daily interaction with patients.

Jennifer and her husband Keith have two adult daughters and a son in law.

Favorite North Carolina vacation spot: The beach and the mountains.

Spare time activities: Mt. Zion Baptist Church kickball team, singing in her church choir and Praise team, Mosaic Mission Group, church committees, as well as traveling to Alabama and Raleigh to visit her children.

Megan – Office Assistant

Megan assists patients with appointment scheduling and insurance information. She joined our practice in September 2013. Megan enjoys meeting new patients and getting to know our established patients.

Megan, a native of Buffalo, NY, is X-ray certified, and holds a bachelor’s degree in early childhood education/special education.

She and her husband Ryan have a son, a dog and two cats.

Favorite North Carolina vacation spot: Ocean Isle Beach

Spare time activities: Serves as one of the preschool teachers in the children’s ministry at Escalate Church, Bible study, volunteering at Greater Hickory Cooperative Christian Ministries dental clinic, watching Buffalo Bills football, visiting and spending time with family in Buffalo.

Hobbies: Painting, crocheting, reading and photography.

Dianne – Certified Dental Assistant

Dianne has enjoyed taking care of our patients and has gained a great deal of satisfaction from helping restore smiles since she began working in our practice in October 1972. Dianne worked for Dr. David Frye for 17 years until his retirement in 1989.

She received her certification from Central Piedmont Community College, and is an active member of the American Dental Assistants Association, as well as the North Carolina Dental Assistants Association. She currently serves as president of the NCDAA. Dianne loves being able to use her skills to volunteer in the community and state. A highlight of her dental career was a mission trip to Africa in 2014.

Dianne and her husband Leslie have two adult children and three grandchildren. They worship at Reformation Lutheran Church in Taylorsville, serving the Lord in many various ways.

Pam – Registered Dental Hygienist

Pam has worked in Dr. Troutman’s practice since May 1993. She enjoys helping patients keep their teeth and gums healthy and motivating them to change their habits when necessary to improve their oral health. Getting to meet and work with a variety of people is the best part of her job.

She has a dental hygiene degree from Central Piedmont Community College in Charlotte and has worked in several types of dental settings including periodontics, general dentistry, and a juvenile prison.

Pam enjoys traveling and has a daughter and son-in-law.

Pam volunteers with Missions of Mercy clinics in North Carolina to provide dental services to people who have no dental insurance. She also is a volunteer with Operation Christmas Child, and loves every opportunity to help people pack shoeboxes as gifts to underprivileged children in countries all over the world. She loves the opportunity to show kindness and bring joy to people who are dealing with all kinds of trauma in their lives.

Spare time activities: Bible Study, Do It Yourself projects such as painting and furniture makeovers, walking and anything to do with water.

Hobbies: Sewing, quilting, research reading, music and crafting.

Our goal is to deliver the highest standard of dental care to our patients in a caring, nurturing, and respectful environment. Contact us to schedule an appointment today!