Aligning Social Collaboration with Business Objectives

IT Best Practices: In 2013 Intel IT launched a new social collaboration platform that combined professional networking and social capabilities with content coauthoring for business-focused collaboration. The new platform improves user experience, allows increased security levels, integrates with core business processes, and encourages employee participation.

To increase employee adoption, we developed use cases and focused on improving the user experience in these four areas: integration, security, engagement, and mobility.

Pilot tests have shown that employees like the new platform and are using it in increasing numbers. Work communities and interest-based communities have reported value gains as employees use this platform to seek and share information related to their geographic location, product focus, role, and interests.

This new social collaboration platform has embodied the principles of crowdsourcing and knowledge sharing in more business-friendly ways than ever, enabling employees to work more productively and arrive at solutions more quickly.

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