Psychological Science at Work

The indispensable research blog on the science of the modern workplace, covering everything from leadership and management to the behavioral, social, and cognitive dynamics behind performance and achievement.

Ken Frazier grew up in inner-city Philadelphia. His father was a janitor, and his mother passed away when he was 12. As a child, he idolized Thurgood Marshall. He received scholarships to both Penn State and Harvard Law School. At the acme of his distinguished career in law and business, Frazier in 2011 became Chief Executive Officer of Merck & Co.—standing as the first African American to lead a pharmaceutical company.

A new study suggests that success stories like Frazier’s may actually have negative implications for other African Americans. Like Frazier, Brown University President Ruth Simmons, Nobel Laureate Toni Morrison, and President Barack Obama have reached the pinnacle of success in historically white domains. Yet, the research shows, these positive examples may prompt White Americans to think that less successful African Americans simply need to apply more effort to achieve their own success.

“On the one hand, the fact that it is so notable to see an African-American CEO or university president might be assumed to serve as a reminder of the legacy of racism in this country,” says study co-author Clayton Critcher, assistant professor at UC Berkeley’s Haas School of Business. “But in actuality, our studies found that being reminded of the success of Obama and others more often prompts the belief that other African Americans could succeed if only they tried harder.”

Critcher and Jane L. Risen, University of Chicago Booth School of Business, conducted eight experiments using a mix of college students and community participants from various regions of the country.

In each study, participants were exposed to different famous people, supposedly as part of an unrelated study on recognizing different celebrities. For most questions, all participants saw the same white exemplars (e.g., John Grisham). But on some questions, some participants saw a successful African-American, such as Frazier, whereas other participants saw a matched White exemplar (e.g., Lockheed Martin CEO Robert Stevens). Then as part of a supposedly unrelated study, participants indicated their beliefs about the role of race in modern America.

Following exposure to such examples, non-African-American participants tended to become less sympathetic to the idea that African Americans continue to face race-based challenges. In fact, those who most strongly denied that a single example of African-American success justifies a shift in beliefs were those who became less sympathetic toward African-Americans in this country.

Furthermore, non-African-Americans drew similar conclusions when told that these examples of African-American success were exceptions to the rule (e.g., that Frazier is the only Fortune 75 Black CEO).

“What is particularly interesting about this is that people have no idea that their beliefs are changing after exposure to these examples of counter-stereotypical success,” says Critcher. “When people observe African-Americans whom they are used to seeing in highly successful roles, such as NBA athletes, the same thing doesn’t happen. But when people see Merck CEO Ken Frazier, who is African-American, they are likely to say that they can’t really conclude anything on the basis of one person’s experience, but then unknowingly shift their beliefs in a way that suggests they think that disparities in outcomes between whites and African Americans are mostly the latter’s fault.”

These findings in particular extend to the workplace by demonstrating a challenge that comes from incremental advances of achieving greater employee diversity. Given the study’s results, Critcher suggests the presence of a “token” minority in the workplace could lead to the perception of an egalitarian workplace climate, even though that conclusion is based on only a single example.

The findings are reported in the paper published in the Journal of Personality and Social Psychology.

At the End of the Day

Looking for Attention on Facebook

If you’re frequently posting quick status updates on your Facebook page during work hours, or spending hours on the social media site in your spare time, you might want to stop and consider how lonely or neglected you feel. A new study suggests that people who are generally insecure in their relationships are more actively engaged on the social media site – frequently posting on walls, commenting, updating their status or “liking” something — in hopes of getting attention.

In two surveys of nearly 600 people ages 18-83, psychological researchers at Union College asked participants about their tendencies in close relationships and their Facebook habits.

The research suggests that there are at least two kinds of active Facebook users: people who are higher in attachment anxiety, and people who are higher in extraversion.

People who were high in attachment anxiety – that is, they worry that other people don’t love them as much as they want to be loved, and are chronically concerned about rejection and abandonment –reported greater amounts of what the study refers to as “feedback seeking” on Facebook.

Because these people need a lot of reassurance that they are loved and are very sensitive to other people’s opinions about them, they turn to Facebook, with its 1.2 billion users, for feedback, according to the study published in the journal Personality and Individual Differences.

“Compared to more secure people, those higher in attachment anxiety are more feedback sensitive,” said Joshua Hart, associate professor of psychology and the lead author of the study. “They report feeling much better about themselves when they get a lot of comments, likes and other feedback on their posts and worse about themselves when their Facebook activity generates little attention.”

Anxiously attached individuals’ level of feedback sensitivity correlates with how active they are on Facebook, Hart says, “and it appears that this strategy may work: they report receiving more attention than people lower in attachment anxiety.”

As for extraverts’ active Facebook use, the authors leave a fuller explanation to future research. However, they note that extraverts’ reasons for active use are different from anxiously attached individuals’ inclination toward frequent and varied posting as a platform to get positive attention to compensate for insecurities.

“These studies are consistent with many people’s intuitions that some individuals use Facebook to fulfill emotional and relationship needs that are unmet in the ‘real’ world,” Hart said.

“There is a robust debate playing out in psychological science and pop culture as to whether Facebook represents a healthy or unhealthy outlet for such needs. I think the jury’s still out on that, but this research suggests that personality is an important factor to consider when investigating the causes and consequences of people’s engagement with social media.”