Two hundred visitors have so far written reviews of Winter Wonderland, in Old Market Square, with the vast majority (120 people) given it a five out of five rating. However, the ice bar seems to be the root of many reviewers' gripes:

Louise Blaylock rated her Winter Wonderland experience as a three out of five on the official Facebook page.

Video: Look around the ice bar

She said: "Market was lovely to look around. The children loved the rides which were actually not a bad price.

"We went in the ice bar and was so disappointed; not quite sure what i expected but for the amount of money it was rubbish."

Michelle McCutcheon awarded the attraction just two stars after having to queue for the ice bar despite booking a particular time slot.

She said: "Loved the ice bar, though maybe you need to train your staff more... there and definitely needs more organisation and sign posts."

It was a two star effort as far as Liz Burrows Cawthorn concerned. Although she thought it was a "lovely market with some really nice things on sale" she felt it "didn't feel very Christmassy as there was no Christmas music being played nor many Christmas lights on".

Regarding the ice bar she said: "Went in the ice bar and was very disappointed, after spending £32 for a family of five, one of my children doesn't drink blackcurrent and this was the only children's drink on offer, as was the same for our friends we were with.

"When asked if there was something else for them to drink someone went away to sort it but unfortunately we were leaving the bar before they got back to us with two plastic cups of coke, so they missed out on drinking out of the ice cup.

"We were in there all of ten mins feel that it was a waste of money."

Jacqui Redden gave it two stars saying: "Visited the ice bar whilst there which was OK but too small and I did expect it to be bigger and a little grander if I'm honest."

And Jemma Barrett (giving it three stars) added: "Ice bar not worth the money really and was done shopping after an hour. Christmassy but no music being played and became very busy slow moving people walking in large crowds."

James Mellor, director of Mellors Group which runs the Ice Bar, said: "I am surprised to hear this (the complaints), as we have had many compliments on the ice bar.

"In regards to the pricing of our ice bar attraction we looked at other similar prices around Europe and after an investment of around £100,000 this year for the design, install, operation and keeping the chillers on 24/7 to maintain the temperatures required to keep the many ice sculptures frozen, we have to charge a reasonable price to make the ice bar financially viable.

"The entrance price also gives complimentary use of specially provided thermal coats and gloves, and a selected amount of free drinks in real ice glasses.

"The high maintenance and running costs of the Ice Bars is one reason that there are not many in the world, and the one in Nottingham is one of only a couple in the U.K."