SMCU OnLine provides convenient access to all your SMCU accounts, 24 hours a day, seven days a week, from any computer with an Internet connection. You will also have access to excellent services such as Bill Pay, eStatements, Alerts, and more online. As a SMCU member you can:

Manage your money online safely and securely for free.

Monitor your transactions and see a complete history of all your deposits, withdrawals, transfers, purchases, ATM activity and more.

Quicken and the Quicken logo are trademarks or registered trademarks of Intuit Inc., in the United States and other countries.

Don't have stamps? Don't worry with Bill Pay. When you enroll in Bill Pay, you can safely and easily pay your bills online for FREE.

Submit a one-time payment for any bill.

Set up automatic recurring payments for specified payees with any date and amount of your choice.

Pay any company or individual with a U.S. postal address.

SMCU Bill Pay Payment Center

The Bill Pay Payment Center is the single point of access for most bill payment activities. Here you can make payments, view and pay bills, and review your outgoing payments and bill history.

To enroll in SMCU Bill Pay, login to SMCU OnLine or contact us for more information.

MONEY LINK

A Convenient Transfer Service That’s Free to SMCU Members

For those of you who utilize the services of another financial institution in addition to San Mateo Credit Union, we are pleased to introduce
Money Link—a new SMCU OnLine service that lets you transfer funds between SMCU and other banks or credit unions in the United States.*
With Money Link, you can:

Make secure transfers between your SMCU checking, savings, and money market accounts and your checking, savings, and money
market accounts at another institution

Get started. Enroll today. Simply log on to SMCU OnLine and send us a secure message, or call (650) 363-1725 or (888) 363-1725.

Account Activity Alerts

Set them and get them: Account Alerts for debit and credit cards.

Staying on top of your account activity isn’t always easy. So SMCU offers free Account Alerts—a convenient way to safeguard your finances and
protect against fraud.

By setting up one or more of the Account Alerts below, you’ll receive an email or text message (your choice) when certain transactions are
performed or changes in your account occur. That way if there’s a transaction you don’t recognize, you can let us know right away.

Please Note: Different Account Alerts are available from different SMCU partners and you may need to create an account with
those partners to access the alerts. Follow the instructions below to set your alerts today! You can sign up for as many as you’d like based on the
accounts and cards you have.

Debit Card Alerts from CO-OP – Keep track of your Debit Card activity, including purchases made in store, online,
or through various merchant types.

To set these alerts, click the button to visit the CO-OP Alerts website. You will need to create an account on the CO-OP site to gain access to the
alerts – look for the "Sign Up" button at the top right of the screen.

Credit Card Purchase Alerts from Visa® – When your purchase exceeds a specific amount, when your card is used outside the
U.S., or when a purchase is made by phone or online, you can receive an alert.

To set these alerts, click the button to visit the Visa Purchase Alerts website. You will need to create an account on the Visa site to gain access to
the alerts – look for the "Create Account" button at the top right of the screen.

Credit Card Fraud Alerts – If there is any suspicious activity on your SMCU credit card, these alerts can notify you right away.
Then you can take action immediately – either by interacting with the system on the phone or by texting a command.

To set these alerts, log in in to Online Banking and click on your Credit Card account, go the "Communications" tab then click on
"Fraud Alerts."

SMCU Account Alerts – you decide what type of activity you want us to monitor for any of your accounts: Checking, Savings,
Money Market, Share Certificates, Health Savings, and Credit Cards. Choose from a variety of parameters to customize your alerts. For example:

There is a withdrawal in excess of a certain amount

Your balance falls below a certain level

To set theses alerts, log in to Online Banking at the top-left of this screen, click on "Settings" in the top right navigation then select
"Security and Alerts."

Frequently Asked Questions

Click on the question below to see the answer.

How do I enroll in SMCU OnLine?

Enrolling is quick and easy, and just takes a minute. You will need your member number, your social security number and your date of birth. You
will also need to select a unique username and password. Enroll in SMCU OnLine now.

I get an error when I try to enroll. What's wrong?

Make sure you have entered your member number, social security number and birthday are correct. When selecting a username and password
follow these rules:

Your username cannot contain any spaces.

Your username must be unique. If you select a username that is already taken you will be asked to choose a different one.

Your password must contain uppercase letters, lowercase letters and numbers. It can include some special characters but they are not
required.

Your password must be between 8 and 64 characters long.

Is there a fee to use SMCU OnLine?

SMCU OnLine is absolutely free to San Mateo Credit Union members.

Bill Pay does not work on my Apple computer. Can I still use Bill Pay?

Apple does not enable third party cookies in its Safari browsers. Because of this you may find that portions of SMCU
OnLine—such as the Bill Pay tab—may not be visible to you. To enable third party cookies please take the following steps:

On a Mac
Click the Settings icon and choose "Preferences..." then click on the "Privacy" icon.* Under the "Accept cookies"
section check "Always."

On a PC
Click the Settings icon and choose "Preferences..." then click on the "Privacy" icon.* Under the "Accept cookies"
section check "Always."

On the iPhone or iPad
Under "Settings" tap on "Safari" then "Accept Cookies" then "Always".

For more information on Safari and it's settings please contact the software vendors Web site at www.apple.com.

*On older versions of Safari, from the main menu find "Preferences..." then choose the "Security" tab.

I'm using Windows 8 and cannot log in using Internet Explorer 11. Is there a fix for this?

In order to enroll a business account you must first have an email address on file with us. Please
call our Contact Center and provide your email address.

When I try to pay my bills it says "Cookies are blocked". How do I fix this?

In order to keep your information safe and secure SMCU OnLine uses third party cookies. Apple has made the decision not to enable
third party cookies in it's Safari browsers. Because of this you may find that portions of SMCU OnLine—such as the Bill Pay tab—may not
work for you. To enable third party cookies please take the following steps:

On a Mac
Click the Settings icon and choose "Preferences..." then click on the "Privacy" icon.* Under the "Accept cookies"
section check "Always."

On a PC
Click the Settings icon and choose "Preferences..." then click on the "Privacy" icon.* Under the "Accept cookies"
section check "Always."

On the iPhone or iPad
Under "Settings" tap on "Safari" then "Accept Cookies" then "Always".

For more information on Safari and it's settings please contact the software vendors Web site at www.apple.com.

*On older versions of Safari, from the main menu find "Preferences..." then choose the "Security" tab.