Report cruelty or an injured animal

Ask us a question

Our virtual assistant is online 24-hours a day to answer your questions; you won’t even have to pick up the phone.

You can find information on domestic and wild animals as well as advice about general pet care, animal welfare law, animal rehoming and vet care. You can also find details of local vets, council and police for non-emergency situations.

Customer Service Charter

Our Customer Service Charter (PDF 464KB) is one of the key components to us achieving our ambition to have a world in which all humans respect and live in harmony with members of the animal kingdom.

It's our long-standing commitment to you - our members, supporters and customers - as we provide the services you want and need. Everything in our Charter is based on the things that are important to you and we are committed to acting on them.

We don't expect to achieve everything immediately and we will be open about our progress.