I sure wish I had read these reviews first! HORRIBLE office manager, terrible billing, no way of speaking to the doctor--no getting past the office manager, still Linda Gay, who apparently has people complaining about her for years now. I called first to confirm that my annual pap would be covered as an annual preventive care visit, per my Anthem Blue Cross plan, which does not charge for this. They said yes. I went & all seemed okay, but then I got a bill for $240! I called the insurance co, and they said that the pap was covered, but that the doctor had done other tests. I had them look up the procedure codes, and found out they had done 3 different STD (sexually transmitted disease) tests, all without my conset or knowledge! The doctor did not even ask pertinent questions to determine risk, and I did mention that I was with the same man for 10 years, so clearly I wasn't in an obvious risk category at all. They took my bodily fluids and ran whatever tests they wanted, without my permission & without even mentioning it, and then had the nerve to charge me for those unauthorized tests! Unbelievable! What's worse is when I called to inform them of this, the office manager, who controls everything, would not relent, and threatened to send me to collections. I am not paying this bill, and had a lawyer's letter sent to them. I need to go pay 60 cents per page to get a copy of what I signed--I tried to get that and they refused to give it to me, and actually called the police on me because I said I wasn't leaving until I got it. All I want is a copy of the paperwork everyone signs when they go to a doctor there--why is this a secret?? I'm going to pay the 60 cents per page to get that, and then I'll take up the legal battle. This is totally unfair, and I'm going to fight it and maybe go to the media. Linda Gay says this is a normal part of the annual exam, and everyone does it, but I have not met one woman who thinks this is true. It sounds like a scam to get more money from insurance companies. Linda Gay and her staff also say that the doctor did tell me she was going to run these tests, and that I was probably just nervous, so I didn't pay attention. Believe me, she did not mention running STD or any other tests. I was there for one thing only-the annual pap smear for cancer detection. This is absolutely ridiculous, and Linda Gay was at first impossible to get--didn't ever call me back, and then, when I finally got her, was the rudest person I've ever had to deal with. Avoid this office at all costs!!

I sure wish I had read these reviews first! HORRIBLE office manager, terrible billing, no way of speaking to the doctor--no getting past the office manager, still Linda Gay, who apparently has people complaining about her for years now. I called first to confirm that my annual pap would be covered as an annual preventive care visit, per my Anthem Blue Cross plan, which does not charge for this. They said yes. I went & all seemed okay, but then I got a bill for $240! I called the insurance co, and they said that the pap was covered, but that the doctor had done other tests. I had them look up the procedure codes, and found out they had done 3 different STD (sexually transmitted disease) tests, all without my conset or knowledge! The doctor did not even ask pertinent questions to determine risk, and I did mention that I was with the same man for 10 years, so clearly I wasn't in an obvious risk category at all. They took my bodily fluids and ran whatever tests they wanted, without my permission & without even mentioning it, and then had the nerve to charge me for those unauthorized tests! Unbelievable! What's worse is when I called to inform them of this, the office manager, who controls everything, would not relent, and threatened to send me to collections. I am not paying this bill, and had a lawyer's letter sent to them. I need to go pay 60 cents per page to get a copy of what I signed--I tried to get that and they refused to give it to me, and actually called the police on me because I said I wasn't leaving until I got it. All I want is a copy of the paperwork everyone signs when they go to a doctor there--why is this a secret?? I'm going to pay the 60 cents per page to get that, and then I'll take up the legal battle. This is totally unfair, and I'm going to fight it and maybe go to the media. Linda Gay says this is a normal part of the annual exam, and everyone does it, but I have not met one woman who thinks this is true. It sounds like a scam to get more money from insurance companies. Linda Gay and her staff also say that the doctor did tell me she was going to run these tests, and that I was probably just nervous, so I didn't pay attention. Believe me, she did not mention running STD or any other tests. I was there for one thing only-the annual pap smear for cancer detection. This is absolutely ridiculous, and Linda Gay was at first impossible to get--didn't ever call me back, and then, when I finally got her, was the rudest person I've ever had to deal with. Avoid this office at all costs!!

I gave this office the benefit of the doubt after each visit, only because Dr. LeBlanc was very informative and incredibly helpful. She is no longer there, and good for her~! However, if the doctor had simply been an OK doctor, I would have never step foot in there again. After my first visit 2 years ago, I experience a very condescending staff and unhelpful, rude office manager Linda. Linda chooses to hire people a lot like herself, who are simply unprofessional, unorganized, and miserable with life. I honestly could see them having a hard time getting hired at McDonalds, since McDonalds does have a level of professionalism and standards when servicing customers that the staff in this office would not be able to meet. Linda leads by a miserable, rude standard that only her team follows along.
These ladies have given me a difficult time since my first visit and as the girl at the front desk was rude and short. She slapped my insurance card on the counter when giving it to me and was condescending about filling out the paperwork. But I forgiven the situation thinking she was just having a bad day.
My following visit 2 years later, the same group of girls still working there to my surprise that they still have a job, had been just as rude and wasting my time. When scheduling the appt over the phone I had let the girl know that I have a new insurance that I have not yet received card in the mail, she told me as long as I had my information that I should OK.
When arriving, I was denied from seeing a doctor since I didn't have my card at hand, but had letters from the insurance company proving that I was insured, along with the copy of the policy information, numbers, etc. I was upset that she was wasting my time and then I was told by the office manager Linda, that the office visit can be paid by a Credit Card and would be refunded the next day once I brought in my physical insurance card, which I did next day. Well that was not the case. They never refunded the Credit Card, although she gave me her word that they would once they saw proof of insurance it would be refunded. So not only did they keep the $150 for the office visit, but they also received the $$$ from the insurance company for my visit that day.
I was made aware of them keeping the $$$ for the office visit upon my 3rd visit, which I then learned that Dr. LeBlanc is no longer working there. When scheduling my 3rd visit, the lady on the phone mentioned that someone from billing will call me to discuss the refund. I did not receive a call and went to appointment the next day, which was when someone from billing came to speak to me first to discuss I had a balance due?? It simply did not make any sense since they charged the $$$ on my credit card for the office visit, then billed my insurance company for a basic office visit which is fully covered, then asking for more $$$.
The reason why they are asking for more $$$ and keeping the $$$ paid cash from the office visit, and attempting to collect from the insurance company, is because they sent my information to my PREVIOUS insurance carrier, and not the latest one. This is an error made of their behalf and they had the audacity to tell me I am wrong and asking for more $$, after I spoke to my current insurance carrier,that the office never notified.
Linda and the girl at the front desk were being condescending and unprofessional as ever, mentioned that I would need to pay the balance in order to see the doctor, and I honestly felt sick to my stomach after all the back and forth being late to my original appointment over a few $$. I let Linda know that I have had a lot of trouble with this office from day one and at this point I am done with it. Linda responded, "FINE." After living in multiple states, this office is the worst that I have every experienced in my life. This is my first complaint ever written about a business and hopefully the last one I will ever need to write.

I gave this office the benefit of the doubt after each visit, only because Dr. LeBlanc was very informative and incredibly helpful. She is no longer there, and good for her~! However, if the doctor had simply been an OK doctor, I would have never step foot in there again. After my first visit 2 years ago, I experience a very condescending staff and unhelpful, rude office manager Linda. Linda chooses to hire people a lot like herself, who are simply unprofessional, unorganized, and miserable with life. I honestly could see them having a hard time getting hired at McDonalds, since McDonalds does have a level of professionalism and standards when servicing customers that the staff in this office would not be able to meet. Linda leads by a miserable, rude standard that only her team follows along.
These ladies have given me a difficult time since my first visit and as the girl at the front desk was rude and short. She slapped my insurance card on the counter when giving it to me and was condescending about filling out the paperwork. But I forgiven the situation thinking she was just having a bad day.
My following visit 2 years later, the same group of girls still working there to my surprise that they still have a job, had been just as rude and wasting my time. When scheduling the appt over the phone I had let the girl know that I have a new insurance that I have not yet received card in the mail, she told me as long as I had my information that I should OK.
When arriving, I was denied from seeing a doctor since I didn't have my card at hand, but had letters from the insurance company proving that I was insured, along with the copy of the policy information, numbers, etc. I was upset that she was wasting my time and then I was told by the office manager Linda, that the office visit can be paid by a Credit Card and would be refunded the next day once I brought in my physical insurance card, which I did next day. Well that was not the case. They never refunded the Credit Card, although she gave me her word that they would once they saw proof of insurance it would be refunded. So not only did they keep the $150 for the office visit, but they also received the $$$ from the insurance company for my visit that day.
I was made aware of them keeping the $$$ for the office visit upon my 3rd visit, which I then learned that Dr. LeBlanc is no longer working there. When scheduling my 3rd visit, the lady on the phone mentioned that someone from billing will call me to discuss the refund. I did not receive a call and went to appointment the next day, which was when someone from billing came to speak to me first to discuss I had a balance due?? It simply did not make any sense since they charged the $$$ on my credit card for the office visit, then billed my insurance company for a basic office visit which is fully covered, then asking for more $$$.
The reason why they are asking for more $$$ and keeping the $$$ paid cash from the office visit, and attempting to collect from the insurance company, is because they sent my information to my PREVIOUS insurance carrier, and not the latest one. This is an error made of their behalf and they had the audacity to tell me I am wrong and asking for more $$, after I spoke to my current insurance carrier,that the office never notified.
Linda and the girl at the front desk were being condescending and unprofessional as ever, mentioned that I would need to pay the balance in order to see the doctor, and I honestly felt sick to my stomach after all the back and forth being late to my original appointment over a few $$. I let Linda know that I have had a lot of trouble with this office from day one and at this point I am done with it. Linda responded, "FINE." After living in multiple states, this office is the worst that I have every experienced in my life. This is my first complaint ever written about a business and hopefully the last one I will ever need to write.

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