Enhance IT people, process and technology

IT Service Management (ITSM) Services help you improve the effectiveness and efficiency of IT operations by implementing industry best practices and standards. Our ITSM experts assess your service management processes and help you adopt industry best practices, such as those based on the IT Infrastructure Library (ITIL), or industry standards, such as those based on the International Standards Organization (ISO). Then we show you how to continuously improve your service operations.

Your business asks you to deliver new services to help create new products, find new customers and gain competitive advantage. But you must find the money within your existing budget. Industry best practices help you find those dollars by driving cost out of operations while still managing risk. When you implement them, you know you are doing it as well as the best.

Ease the squeeze

IT is in a squeeze. Businesses demand more and better IT services, but they offer little or no increase in IT budgets. In response, IT drives change of its own. Virtualization lets you host many functions on a single physical server and move them almost at will. Technology convergence blurs the lines between servers, networks, software and storage. New application architectures promote reuse but increase complexity.

In many cases, technology change has outpaced the ability of IT organizations to change along with it. To take advantage of technology innovations—rather than becoming a victim of them—you must challenge traditional ways of thinking and working. But at the same time, you must reduce operating costs.

How do you drive cost out of IT operations without increasing the risk of dropped balls and declining service levels? By adopting IT practices that enable business and technology change rather than impede them. That's what IT Service Management best practices do.