We’ve been blogging regularly for six months. Maybe you missed something. Check out this highlight reel:
In the modern utility call center, management is a 360-degree occupation. Call routing, performance management, and customer engagement all have their own platforms and tools. In this blog post, we...

Two weeks ago Team AAC joined CSWeek.org and hundreds of attendees from utilities, vendors, and consultancies at the annual CS Week event. This year we occupied the Phoenix Convention Center and the Hilton Phoenix Suites in Phoenix, Arizona. Here are some highlights:
Women in Utilities
AAC had the...

One of the trends in utility call centers is engaging customers through social media. Whether it's a Facebook like or a favorited Tweet, social media can be an immediate way to remind customers your utility is responsive and engaged.
Until social media conversations go unanswered, tweets...

A trend we’re expecting to see more of at CS Week is the branding and promotion of quick implementation methodology. Accelerated implementations are attractive because they save both vendors and utilities money.
At AAC, we encourage innovation in implementation methodology. We fully support any partner that...

This week’s CS Week blog post is taken from an interview with Denise Kruger, Senior Vice President, Regulated Utilities for Golden State Water.
One of the ways women from Sheryl Sandberg to Malala Yousafzai recommend advancing women into leadership roles is through women-helping-women efforts. These efforts...

About 85% of our clients complete a systems assessment before making a CIS decision. The Assessment process is detailed in our white paper A Process for Conducting Assessments.
AAC uses all available resources to gather data that contributes to a full view of your system. We...

It’s April and the biggest event of our year is just 24 days away: CS Week. This month on the blog we’ll be talking about registering, what the event has to offer, and previewing some of our college class content.
There are dozens of reasons for...

Women’s resource groups fulfill a human resources objective of reaching out to women employees by offering them a forum for personal and professional growth. The organizations vary across utilities, but the common mission is to advance women in the company and to identify the achievement...

This week’s Women’s History Month blog post is taken from an interview with Denise Kruger, Senior Vice President, Regulated Utilities for Golden State Water. In our interview with Ms. Kruger, we got enough good advice to fill several blogs. This week we’ll talk about the...