Trained dealers at your service

If you have a problem with your Roland printer, please contact your dealer who will be able to help you with all service related questions and direct you to an authorized service center if your dealer does not hold such title. The authorized service center will do all that is necessary to guarantee the continued functioning of your Roland machine. If needed a field engineer will pay you a visit in order to solve the problem.

Roland DG has an extensive network of Authorized Service Technicians in all our markets. To ensure that they can always support you thoroughly and efficiently with updated knowledge on Roland products, the knowledge and skills of all Authorized Service Technicians are tested anually.

Roland DG Care will help you

Our Roland Care department will also be happy to assist you. Send us a description of your technical problem and your device serial number, and we will contact you as soon as possible.

Printer Maintenance

Regular maintenance of your Roland DG machine will increase the product's lifespan significantly. Please follow the maintenance instructions found in the user manual, which is delivered with the machine.

Recommendations for printers and printers/cutters

We advise you to have an authorized Roland Service Center maintain your machine every six months. During such maintenance, the technician will replace specific consumables.

Free Updates

At Roland DG we provide several devices with free software packages. The updates for the software and firmware are also free. You can download them via the update module in the software or via the Roland DG Corporation Download page.