Just being given a clear direction can be a huge relief in itself: a great outcome is the ultimate goal

​

How I will deal with any concerns about my service to you

My practice is committed to high quality legal advice and client care. If my client is unhappy about any aspect of the service they have received or about the bill, they are welcome to contact myself John Atkins on 01392 411006 or at john@atkinsadvocacy.co.uk, or by mail to my office. I have a procedure in place which details how I handle complaints which is available here on request.

On receipt of any concerns expressed by a client, I will contact that client immediately to resolve any difficulties quickly, and to their complete satisfaction.

Where I cannot do so immediately, such as where I need time to further investigate, I will tell the client straightaway, and aim to complete that within 3 working days. In the unlikely event that such an investigation will take longer than 3 days, I will tell the client immediately and have a complete response to them within 10 days.

If after that, my client is not satisfied with my handling of their concerns they can ask the Legal Ombudsman to intervene at:

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Tel: 0300 555 0333

Or via https://www.legalombudsman.org.uk, to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from me about your complaint.

​

Complaints Procedure

1551962329000

Windrush scheme and information​

Information on the Windrush scheme for Commonwealth citizens and others who have been in the UK for a long time and are worried about their immigration status.​

1551961694000

EU Settlement Scheme Guidance

A guide to applying to the EU Settlement Scheme for EU citizens and their families.​

...

...

1

2

3

John Atkins is a Solicitor Advocate

(Higher Courts - Civil Proceedings)

and a called Barrister.

9, Belmont Road, Exeter. EX1 2HF.

About

Phone: 01392 411006

John Atkins is a member of:

The Immigration Law Practitioners’ Association​

Authorised and Regulated by the Solicitors Regulation Authority Number 633816