Noticeboard

The practice will be closed on Tuesday 20 February 2018 from 13:00 for essential training. During this time FOR EMERGENCIES ONLY, please call 01296 850011 before 18:30 or 111 after this time. We will re-open at 08:15 on Wednesday 21 February 2018. We apologise for any inconvenience.

Please note that the phone lines are open from 8:15 - 18:00 Monday to Friday.

* Unfortunately it is not currently possible to staff the phones from 07:30 - 8:15 on a Tuesday and Thursday and 18:00 - 19:15 on Mondays. The phones lines are however open from 08:30 - 10:30 on Saturdays.

Please note the telephone lines are closed between 13:00 - 14:00 on weekdays.

Extended Hours

The practice now offers a limited number of appointments outside of normal surgery opening hours. The earliest appointments in the practice start at 07:30 on certain days. In addition, we are open until 19:15 on Mondays.

There are also a small number of routine appointments available on a Saturday. Please telephone as you would for a routine appointment if you would like to book one of these. They may not be with the doctor of your choice, depending on the day you wish to book. We hope they will be of particular value to those who are working during the day.

GP Timetable

The Rycote Practice, Thame Health Centre

Please note that this timetable is subject to change depending on GP leave and sickness. It is possible that GP sessions may alter to maintain good access for patients

Online Services

In co-operation with EMIS, our computer system supplier, we are able to provide a service that enables you to access your healthcare online. This service is called Patient Access and is available via the links at the bottom of the home page. It can also be accessed via the icon below and from the Appointments and Prescriptions sections of this website.

Once patients have created an account they will be able to use the online services:

How to register for OnlineAccess

If you would like to take advantage of this facility, please call into the Surgery and visit our Reception team. Please bring with you photographic ID and we can then issue you your personal log-in details.

Guidance on how to use the Patient Access website

On accessing into the Patient Access website you will first see the patient access login screen shown below:

You must enter your user ID that is included in your letter in the top box and the password you have been provided in the second box. Once you have logged in for the first time you are able to change your password. Once logged in you will be taken to your home page which is shown below:

Request Repeat Prescriptions

From your home page you are able to see your repeat medications and request any item on this list by clicking Make a request. Select the items that you need & click make request. Please allow 48 hours for processing. Please note, the message box in this section must only be used for prescription messages.

Book & Cancel Appointments

From your home page you will also be able to see your existing appointments. You can also click Book an appointment and select the type that you would like. You are able to filter available appointments by selecting a GP or nurse in the pick a person box and/or selecting whether you wish to see a male or female clinician in the pick a clinician gender and then clicking view. Select your preferred appointment, enter a reason & then click book. You are advised to read the guidance sent out in the post with your registration confirmation before using this service.

Update Your Contact Details

You are also able to update your personal details. Click on Update your details and then click edit. It is very important that you let us know when you change your name, address, phone number or e-mail so that we can contact you if we need to.

Patient Confidentiality

Login to the Patient Access site is secure to protect confidentiality. Please keep your login details safe and do not allow anyone else to use your login. Remember to log out when you have finished. The Rycote Practice reserves the right to withdraw access to this service if it is abused or subject to inappropriate use.

Book appointments and order repeat medication wherever you are

Mobile apps are now available so you that you can use Patient Access on your phone or tablet. Links to download apps for Apple and Android devices are provided below and are also available from the Patient Access login screen.

Educational Closures - Protected Time for Learning

Once a month (with the exception of August and December) the Rycote Practice closes between 13:00 and 18:00 to allow for essential staff training and development. This Protected Time for Learning (PTL) allows all our staff protected time to be released for educational sessions such as basic life support, clinical management updates, development of new services, customer care and mandatory training.

During this time an urgent service is provided by Buckinghamshire Urgent Care, the same organisation that provides Out of Hours cover when the surgery is closed at night and at weekends. If you call the surgery during a PTL afternoon you will receive a recorded message giving you the telephone number of the Out of Hours service.

We apologise for any inconvenience that this causes for patients but we hope that you understand that this is the most efficient and cost effective way of ensuring that our staff receive all the necessary training that they require. A full list of the upcoming dates for 2016/17 is listed below.

Upcoming PTL dates for 2016-17

Tuesday 12th July 2016

Tuesday 13th September 2016

Wednesday 12th October 2016

Thursday 17th November 2016

Thursday 19th January 2017

Wednesday 15th February 2017

Tuesday 14th March 2017

Maintaining Good Access for Patients

We work very hard to ensure that we maintain excellent access for patients despite these closures. We provide additional urgent appointments on the morning of a closure and on the morning after a closure to ensure that patients can be seen on the day or within 24 hours of a closure. In addition, all of our GP partners who miss a surgery as a result of a closure put in an additional surgery on another day to ensure that there is no loss of appointments to patients.

Patients who are registered for online access can still book appointments and order repeat prescriptions when we are closed. If you have nominated a preferred pharmacy your prescription will also be available to collect direct from the pharmacy when we are closed. Visit our online access section of this page if you would like to know more.