Pros:
It was a good flight, even though packed and I was in an unwanted middle seat. (I made the reservation on flight # 16 at 12:30 and when I went to check in found i was on flight # 12 at 11:11 and had been assigned a middle seat. The problem was probably made by me because I did receive a notice that a flight had been changed and I didn't follow up to see.

Cons:
There was a real problem at Baggage claim. More than an hour after the plane had landed and no baggage. The plane touched down at 7:41. I did not leave the airport with my bag until 9:15. Bad

SFO

JFK

Good 6.6

Pros:
I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal.

Cons:
The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines...

SFO

JFK

Good 7.6

Pros:
Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own.

Cons:
Maybe a better food choices

SFO

JFK

Excellent 8.0

Pros:
I was surprised by the amount of room in the economy cabin.

Cons:
Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!

Pros:
Great flight attendants. Outstanding customer service. Fast boarding I was not confused one bit.

MSP

DEN

Okay 5.6

Pros:
Smooth flight

Cons:
Price was great tilll you go to check in! Extra cost for everthing!!! feels like bait and switch. Will avoid Frontier

DEN

DCA

Good 7.0

Pros:
Aircrew on this particular flight were hilarious and defused some of the stress associated with travel.

Cons:
Frontier seats were ergonomically shaped, but not very cushioned. In addition, sooo many babies on the flight. I wish that parents were required to stow babies in sound/smell proof overhead storage, so as to not detract from their fellow travelers' peace and tranquility.

Cons:
Wifi costs $20 and didn't work - it took over 20 minutes to load a single web page

SFO

EWR

Excellent 10.0

Pros:
Great flight

Cons:
All good

SFO

EWR

Okay 4.0

Pros:
Crew was friendly and efficient.

SFO

EWR

Mediocre 2.6

Cons:
United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies

SFO

EWR

Okay 5.0

Pros:
Flight arrived early, crew was friendly, breakfast was included as well as nice energy bar. Frequent beverage service.

Cons:
My chair was broken and did not recline. Crew member apologized and said they would make a note of it. Also, the flight does not serve a single complimentary snack. Not a single peanut in a 5+ hour flight from California to New Jersey.

Pros:
Nice to see the airline boarded and took off on-time. Kudos to the airline for actually having a meal option for breakfast without dairy for folks like me that are lactose intolerant. Oats were delicious

Cons:
Boarding group 6 was awkward. Crazy American Airlines lady kept yelling at the first two passangers to use blue lane to board, which we were already walking in, pointing to us and repeating herself in a rude manner that made us pause and question ourselves that we were in the right lane! So we got out of the lane only to have 5 passengers cut in front of us. Idiot lady misdirecting passengers. Poorly handled.

SFO

JFK

Good 7.6

Pros:
Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own.

Cons:
Maybe a better food choices

SFO

JFK

Good 6.6

Pros:
I was lucky enough to have some really sweet flight attendants and was surprised (though maybe I shouldn't be) that we got a small meal.

Cons:
The economy class seats are just so uncomfortable and as soon as someone puts their seat back it is difficult to see the screen in front of you without putting your seat back as well. I suppose there are worse airlines...

SFO

JFK

Excellent 8.0

Pros:
I was surprised by the amount of room in the economy cabin.

Cons:
Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!

Pros:
Even with a full flight, JetBlue offers up-to-date planes with comfortable seating, plenty of leg room and free WI-fi for a very positive customer experience.

SFO

JFK

Okay 4.3

Pros:
Comfort sitting was very good

Cons:
There was not enough food on the plane. If you are offering a range of food to passengers, then there should be preparation and adequate supply to fulfill those orders. I follow a vegetarian diet, and I asked for the salad option, sold out. Okay fine, I asked for the cheese platter, sold out. If you are offering food, there should be enough for the whole plane, plain and simple.

SFO

JFK

Mediocre 2.3

Cons:
Flight delayed over two hours bc no crew was booked

SFO

JFK

Okay 5.0

Pros:
Faster than driving.

Cons:
Being forced to check my bag even though my ticket stated 1 carry on. The sest size and leg room is unreasobly small. I plan to avoid JetBlue in the future.

Cons:
United flight delayed and caused me to have to change my connecting fight. Then that flight was delayed causing an extremely late arrival into Ithaca. Last time I flew United I said NEVER again.
After this last delay, I will NEVER fly United again!

SFO

EWR

Excellent 8.0

Pros:
The flight was great. I was in premium economy.

Cons:
the Wi-Fi failed and I paied $25.

SFO

EWR

Mediocre 3.6

Pros:
The flight was late and the reading light for my seat was burned out.

Pros:
Nice to see the airline boarded and took off on-time. Kudos to the airline for actually having a meal option for breakfast without dairy for folks like me that are lactose intolerant. Oats were delicious

Cons:
Boarding group 6 was awkward. Crazy American Airlines lady kept yelling at the first two passangers to use blue lane to board, which we were already walking in, pointing to us and repeating herself in a rude manner that made us pause and question ourselves that we were in the right lane! So we got out of the lane only to have 5 passengers cut in front of us. Idiot lady misdirecting passengers. Poorly handled.

SFO

JFK

Excellent 8.0

Pros:
I was surprised by the amount of room in the economy cabin.

Cons:
Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!

SFO

JFK

Excellent 10.0

Pros:
Wonderful and super friendly crew

Cons:
Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us.....

SFO

JFK

Excellent 8.0

Pros:
The comfortable sitting and good hospitality by staff. Timely departure and smooth landing of aircraft.

Cons:
There was not enough food on the plane. If you are offering a range of food to passengers, then there should be preparation and adequate supply to fulfill those orders. I follow a vegetarian diet, and I asked for the salad option, sold out. Okay fine, I asked for the cheese platter, sold out. If you are offering food, there should be enough for the whole plane, plain and simple.

Pros:
Getting off the plane.
The unusually chipper voices telling us “B-bye”

Cons:
I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness.

Pros:
Aircrew on this particular flight were hilarious and defused some of the stress associated with travel.

Cons:
Frontier seats were ergonomically shaped, but not very cushioned. In addition, sooo many babies on the flight. I wish that parents were required to stow babies in sound/smell proof overhead storage, so as to not detract from their fellow travelers' peace and tranquility.

LAS

DEN

Good 6.5

Cons:
seat back table are so small you can't even rest a book on them to read.

MSP

DEN

Okay 5.6

Pros:
Smooth flight

Cons:
Price was great tilll you go to check in! Extra cost for everthing!!! feels like bait and switch. Will avoid Frontier

Cons:
The economy should also be provided lunch.
There is no use for entertainment without headphones. They should provide

SFO

EWR

Good 6.3

Pros:
Crew was nice

SFO

EWR

Good 6.0

Pros:
The plane felt and looked clean. Crew members decent.

Cons:
My chair was broken and did not recline. Crew member apologized and said they would make a note of it. Also, the flight does not serve a single complimentary snack. Not a single peanut in a 5+ hour flight from California to New Jersey.

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