We’re Here to Help

We're Here to Help

The Department of Cable Communications and Consumer
Protection regulates non-exclusive cable television
franchises with Comcast of Virginia, Inc., Cox Communications,
Inc., and Verizon Virginia, Inc. through enforcement of the
franchise agreements with the cable providers, inspection of
facilities, and attention to citizen concerns.

Consumer Protection Division staff are available
to assist with customer service issues relating to cable TV
services provided by Fairfax County cable providers. Frequent
customer service issues include billing disputes, missed
appointments, service outages and poor quality of video and/or
audio. Staff also work to help resolve subscriber complaints and
provide consumer education and information on the various
telecommunication choices to help County residents make informed
decisions. For questions relating to consumer protection services,
please contact the Consumer Protection Division at 703-222-8435,
TTY 711

Communications Policy and Regulation Division
staff enforce County and federal laws relating to construction.
Some of the issues inspectors address are construction crews
working without proper traffic control devices; equipment left on
site or not cordoned off; cables lying exposed above ground;
trenches left open and unattended and operators working on public
right-of-ways. For questions relating to cable operator inspections
please contact the Communications Policy and Regulation Division at
703-324-5902, TTY 711.