The following steps
are involved in general for lodging and settlement of
claims :--

1.

After the occurrence of a
loss normally intimation to be given to the
Policy issuing office immediately.

2.

Above step will be preceded
by lodging a FIR to the nearest Police Station ,
in case the loss has occurred due to any cause
like Fire, Burglary, Theft, Damage to third
party, Accident etc., i.e. for any reason other
than Act of God Peril e.g. Flood, Earthquake,
inundation etc.

3.

Collect relevant claim form.

4.

Fill up the claim form
correctly after reading it thoroughly.

5.

Submit claim form to the
Policy issuing office either directly or by an
authorised Agent along with documents required
/asked for, such as Police Reports, Doctors
Prescriptions, Reports of Pathological tests,
Cash Memos from the Chemists Shop for the
medicine purchased, Admission and Discharge
Certificates, Receipts from Surgeon, Doctors
etc. as the case may be.

6.

The Policy issuing office may
appoint Surveyor/ Loss Assessor or may refer the
case to panel Doctors, if necessary.

7.

Claim is finally settled by
the Policy issuing office and payment is made to
the Policy holder as a full and final settlement
of claim.

8.

Please note in some cases
provisional payment is also made to the Policy
holder pending the final processing of the
claim, depending on the merits of the case.

9.

The
above list is not exhaustive but only
indicative. Further details can be ascertained
from the nearest office.

*
For speedy settlement of claim avoid via media,
communicate with us directly.