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Comcast’s $10 internet for low-income Americans is exploding in popularity

The Philadelphia skyline is seen along the banks of the Delaware River, Wednesday, Oct. 18, 2017. (Matt Rourke/AP Photo)

Last year, the United Nations declared the internet a basic human right. Internet is also basically a requirement to participate in modern society. But for many Americans, it’s just not affordable — getting internet at home would mean another monthly bill they couldn’t pay.

The Philly-based cable giant announced Monday that over the past year, its initiative had surged from four million to six million people connected nationwide.

Those numbers include nearly 200,000 low-income Philadelphians. By enrolling in the seven-year-old program, these residents scored a massive discount — they pay just $10 per month for regular internet service. That’s the same price tag as when the program first started back in 2011.

The program, which Comcast says is the company’s “No. 1 community impact initiative,” targets people who are experiencing economic hardship, providing cheap internet service every month as long as you meet the qualifications. You’re eligible for the program if you:

Have at least one child who qualifies for the National School Lunch Program

Not have outstanding debt to Comcast that is less than a year old (if your debt is more than a year old, you may still be eligible)

Live in an area where Comcast Internet service is available but have not subscribed to it within the last 90 days

In some parts of the country, there are pilot programs that extend the service to people who:

Enroll in a two-year community college and receive a Pell Grant OR

Are age 62 or older and receive public assistance

In Philadelphia, Comcast’s home city, the program is open to all low-income residents, and the 90-day embargo does not apply.

Alexis Floan signed up for the program from her West Philly home about four months ago. She’s 19 years old, and lives with her mother. She currently works two part-time jobs — one at the Children’s Place, and one at Chick-Fil-A.

If you’re a community college student living in public housing and in need of internet or a better option money wise for internet, look into Internet Essentials by Comcast. $9.95/mo.

Turns out, a ton. The initiative, called Wireless Philadelphia, garnered opposition from competitors like Comcast and Verizon, as well as Philly politicians like then-Councilmen Frank Rizzo, Jr. and Michael Nutter.

The NYT asked: “How much brotherly love has been lost between the nation’s largest cable operator and Philadelphia?”

Hmm. Did Comcast start its Internet Essentials program to replace Wireless Philadelphia? We asked Comcast officials, and they wouldn’t say whether it played a role.

“The inspiration for Internet Essentials was awareness of a growing digital divide and the importance of students having access to the Internet at home to level the playing field,” said Comcast spokesperson Jennifer Bilotta.

Available in Philly public housing

Regardless of the inspiration, the Internet Essentials program is expanding.

In addition to the cheap internet, Comcast’s program offers customers the option to purchase a computer for less than $150 — plus it provides some free, digital literacy trainings both online and in person.

By design, the program is available to all public housing residents, including people living in Philadelphia Housing Authority homes. Comcast spokesperson Jennifer Bilotta said the program has been made available to all PHA residents.

“I’m sure we have residents on there,” said PHA spokesperson Nichole Tillman. “PHA serves the most vulnerable population in the city, and they are able to access internet extensions if they choose.”

And this year, Comcast is opening it up to veterans, too.

According to a U.S. Census Bureau report, fewer than 70 percent of low-income veterans have internet access, and fewer still own their own computer.

“This program has had an enormous impact on millions of families and children who now have high-speed Internet at home, many for the first time in their lives,” said David L. Cohen, Comcast’s senior executive vice president and chief diversity officer.

Other internet providers offer similar programs for people experiencing economic hardship: There’s Access from AT&T, which could cost you as low as $5 per month, and Verizon’s Lifeline Program, which will give you a $10 discount on your bill if you qualify.

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This disclosure: Comcast supports WHYY.

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Clarification: The eligibility requirements to qualify for Internet Essentials have been updated to make them more clear.

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This story was originally reported by, and republished with permission from, Billy Penn and NBC10/Telemundo62 as part of Broke in Philly, a collaborative reporting project among 19 news organizations, focused on Philadelphia’s push toward economic justice. Read more of our reporting at https://brokeinphilly.org