most messed up prob ever.

im very good at iphones and ipods. yet today when i picked up my ipod it had a white screen. neither a hard reset or restore fixed it. tho when taking a screen cap i can see everything fine till the screen cap is finished. so it has to be soft right? tho a restore didnt work?! any ideas? also i called and the guy said he had no idea and i should get a replacement. tho they say that about everything.

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