FAQ’s

EVERY QUESTION, ANSWERED

If you have any questions or queries, you’re at the right place. Find the answer to solve any floor care problem below. Each question is categorised by the type of floor or surface you have in the home or outdoor area.

Movement of chairs and furniture often leave scratches on Vinyl, LVT, PVC, Design and other resilient floors. Particularly, if a stone gets underneath a chair leg, it causes especially noticeable scratches. With the ScratchFix Repair Set you can easily remove all scratches.

For the prevention of further scratches in the home it is recommended to apply a care film of either Floor Mat or Floor Shine as well as attaching furniture protectors at the bottom of each chair leg.

For the complete elimination of scratches in commercial and public areas, it is recommended to have PU Sealer with Duro Plus Additive professionally applied.

Old, tired and worn out floors can be refreshed with a new look by using Floor Shine or Floor Mat. If the the floor has any remains of old care products the surface may first need to be thoroughly cleaned using Clean and Strip.

Just about anything that features a black rubber backing such as shoe heels, toys and rugs can leave a scuff mark on the floor. This can be removed by using Elatex Universal Stain Remover. However, there are several ways to prevent rubber marks from occurring:

Use rugs with a cloth backing instead of rubber (but be sure that the sub-surface is slip-resistant to reduce the risk of slipping).

Encourage children to play toys on rugs or carpeted areas instead of directly onto the hard floor.

Slippery floors are the most common cause of trips and falls that may result in serious injury, especially in the bathroom.

There are many causes of a slippery floor and the most common reason is that it simply has not been cleaned properly or as frequently as needed. A suitable, high quality and slip-resistant cleaner is recommended to regularly clean floors in your home, for example Floor Cleaner R1000.

To ensure that your floor remains safe, Quick Fix Antislip is a quick and easy solution to eliminate the risk of injury in the home, suitable for any floor.

There are many types of stains and we have special products to remove certain types of stains from your floor. However, there will be scenarios whereby the cause of the stain is unknown. For this we recommend to use Elatex Universal Stain Remover or alternatively use PU Cleaner undiluted if necessary.

Whether in a domestic household or commercial environment, any floor can be professionally sealed with PU Sealer. However, due to the strength and nature of this product we recommend that it is applied by a professional.

Simply give us a call and we’ll arrange a free consultation or recommend a professional to best suit your needs.

For fitted carpets covering the whole area, a spray-extraction machine such as SprayBoy 2000 is the most practical solution and procedure to ensure your carpet remains fresh, the fibres remain upright and most importantly your carpet remains clean and hygienic. Simply add our Concentrated Carpet Cleaner into a spray-extraction machine for best results and long-life.

However, if your carpet is made of natural fibres such as wool or cotton, we recommend to use Dry Foam which is a mild form of shampoo treatment for moisture sensitive surfaces.

There are many types of stains that can appear on a carpet. We have an assortment of stain removal products, each developed to remove a particular type of stain. One-for-all stain removers tend to not be as effective and only help to minimise the visibility of the stain but not remove entirely.

Coloured stains such as tea, coffee, red wine, mustard or curry – are to be immediately cleaned with Floor Mate.

Black marks caused from the scuffing of soles from shoes and heels, and from the movement of furniture and rugs with rubber backing – can be removed using Elatex.

Mud, nail varnish, inks and paints and other water soluble stains can be removed using Alibaba.

In the case of older stain substances, or deeper lying dirt. The procedure is to first use a spray-extraction cleaning method such as SprayBoy 2000. These substances are drawn up to the tips of the carpet pile, such spots should be removed by using Super Stain Remover.

A spray-extraction machine such as SprayBoy 2000 is the most practical solution and procedure to ensure your shaggy carpet or rug remains fresh, without ruining the natural fibres.

However, if you do not have access to such a machine, then another suitable cleaning method is to simply apply Dry Foam, a mild form of shampoo treatment for natural fibre carpets such as wool, cotton, sisal, jute, hemp, coir and seagrass.

To demolish even the deepest dent, place a damp towel or cloth directly over it. Set an iron on medium heat or on the steam setting, and run it over the towel for about thirty seconds to a minute—but don’t let the iron touch the carpet directly, as it could burn. Then, vacuum over the spot or fluff it up to make the fibres uniform and high.

Spillages from liquids and drinks can cause severe staining to carpets and sometimes leave you no choice but to replace the carpet. The best way to avoid this costly mistake is to protect spillages from quickly soaking into the carpet fibres using Stain Guard which impregnates the carpet and creates a lotus-effect.

In the event of a spillage, immediately clean with Floor Mate to eliminate the stain.

Water and other liquid spills, leakages, or flooding can cause damage to the carpet. The carpet fibres tend to easily attract and hold dust as well as moisture. Over a period of time, without sufficient cleaning, this moisture can lead to mildew which has a musty smell.

Apply our Fresh Up 2 in 1 which contains an odour absorber to neutralise bad smells.

You can get an electrostatic shock from charged objects, such as clothing made from nylon and other synthetic fibres.

You can also get an electrostatic shock if you are charged and you touch something that is earthed. For example, when you walk on a vinyl floor or your carpet you become charged because of friction. You can earth yourself, and the result is an electrostatic shock when touching a metal door handle, filing cabinet or even another person.

To create a negative charge on such objects, including your carpet and even your clothing, you can use our Anti-Static Spray to eliminate the risk of getting electric shocks.

This is a case of older stain substances, or deeper lying dirt. These are partially dissolved by spray-extraction cleaning. These substances are then mobile and are drawn up, like wax in a wick, to the tips of the pile, as soon as the carpet dries. As carpets, especially fitted carpets, dry from the base up (i.e. from bottom to top), it is the tips of the pile which dry last of all. When the carpet has dried completely, the dirt substances which were hidden at first can now be drawn up to the surface, to the tips of the pile. Such spots should be spray-extracted again, or Super Stain Remover should be used.

For large rugs, a spray-extraction machine such as SprayBoy 2000 is the most practical solution and procedure to ensure your rug remains fresh, the fibres remain upright and most importantly your rug remains clean and hygienic. Simply add our Concentrated Carpet Cleaner into a spray-extraction machine for best results and long-life.

An alternative is to use Dry Foam which is a mild form of shampoo treatment for moisture sensitive rugs and mats.

There are many types of stains that can appear on a rug or mat. We have an assortment of stain removal products, each developed to remove a particular type of stain. One-for-all stain removers tend to not be as effective and only help to minimise the visibility of the stain but not remove entirely.

Black marks caused from the scuffing of soles from shoes and heels, and from the movement of furniture and rugs with rubber backing – can be removed using Elatex.

Mud, nail varnish, inks and paints and other water soluble stains can be removed using Alibaba.

Coloured stains such as tea, coffee, red wine, mustard or curry – are to be immediately cleaned with Floor Mate.

In the case of older stain substances, or deeper lying dirt. The procedure is to first use a spray-extraction cleaning method such as SprayBoy 2000. These substances are drawn up to the tips of the carpet pile, such spots should be removed by using Super Stain Remover.

Intensive cleaning: This type of cleaning should not be necessary when the floor is regularly cleaned. However, if the surface requires intensively cleaning or stripping from old treatments, we recommend using Wood Floor Deep Clean.

The cause of this can be under-application (one 750 ml bottle is sufficient for approx. 30-35 m²). If polished unevenly, the form of streaks can result. If the wrong type of machine or pad is also another cause as to why traces of streaks may appear.

For optimally application use a clean, fluff-free, non-felting, wide-head mop such as the Polish Applicator.

Depending on the type of stain, use Elatex for the removal of scuff marks, adhesive residue and other sticky substances – or use Laminate Cleaner with a higher dosage for the removal of stubborn stains.

Every time the floor is mopped, oil is taken from it. Therefore cleaning should be carried out using only a slightly damp mop, and the floor should be regularly oiled afterwards. For this purpose our Wood Care for oiled floors is ideal because whilst cleaning the surface, oils are also replenished back into the wood.

See below for all questions relating to outdoor surfaces made of wood, stone, concrete, and brick.

Yes! Green growth is a common form of build up on outdoor plastic surfaces such as WPC decking and furniture. This can be caused from long periods of rain and damp conditions. The green growth of algae, mildew and fungi can be cleaned using Intensive Cleaner.