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Concepts from the gaming industry have become increasingly useful as a way of improving and optimizing how we get work accomplished for our businesses. While many in the enterprise world may not be ready to adopt these ideas yet, gamification increasi…

Okay, I’m done teasing. Without further ado, welcome to CRM Idol 2012. The submission period opens today. We are pumped and we are ready to roll this year. Without saying this to hype it (mostly), we think that this, our second season, will be more exciting and bigger than last year – and have more […]

The Yiddish Of My Youth Still Shapes My Thinking In a previous post, I focused on the most fundamental metrics for measuring the impact of changes in HRM, presumably intended as improvements, on revenues and profitability. Hopefully, I succeeded in offering no-nonsense, strictly financial metrics. Focusing on changes in revenues and profitability per agreed measures of workforce effort provides a […]