IDC: The industries that will invest the most in cognitive/AI systems in 2016 are banking and retail, followed by healthcare and discrete manufacturing. Combined, these four industries will generate more than half of all worldwide cognitive/AI revenues in 2016, with … Continue reading →

KLM Royal Dutch Airlines is the first airline and probably the first enterprise worldwide to test how artificial intelligence could assist customer service agents in managing the increasing volume of interactions with customers over social media channels. DigitalGenius, an artificial … Continue reading →