HiView Change Managers help Offgroup Upgrade Collaboration at work

About OffGroup

With 300+ employees in Tuscon, AZ, and manufacturing sites in Sonora & Tijuana, the OffShore Group helps manufacturing companies of any size achieve the benefits of operating in Mexico without the burdens and risk. With over 30 years in business, the OffShore Group provides their customers with world-class advice, reliable infrastructure, and all the necessary resources to expand and operate manufacturing facilities in Mexico.

With teams spread across offices & countries, powerful collaboration tools are essential for getting work done. A few years ago, a few employees began creating & sharing information with the free version of Google Docs. When the Offshore Group’s legacy hosted-exchange solution start causing delays in the sending/receiving of emails, adoption of Google Docs accelerated as more & more employees sought a reliable & efficient way to share information.

Goals

With mounting issues with the company’s email system & more employees using Google Docs the OffShore Group contacted Google to conduct a thorough evaluation of G Suite. Their primary objectives: 1) Implement a reliable email system, and 2) Bring the work done in Google Docs under the purview of OffShore Group’s IT Department.

HiView Delivery

In order to ensure a successful rollout of G Suite, Google introduced OffShore Group IT to HiView Solutions to build & execute a deployment plan, including Technical Services (data migration, account configuration, etc) and Change Management Services (impact assessment, communication, and training).

OffShore Group’s G Suite Deployment spanned a 5-week period, beginning with a thorough impact assessment & ending with end-user training. Working with HiView as a deployment partner, OffShore Group transitioned 300+ employees from Outlook to Gmail, from sharing attachments over email to working in Google Docs, and from locally run software to a true 100% cloud-based office productivity solution.

OffShore Group purchased ongoing account management services from HiView to ensure they are getting the most of their G Suite investment, and driving continuous adoption of new products & services. Offshore Group can now focus on their customers, knowing they have a reliable office productivity platform in place that empowers their employees to do great work & continue growing the business.