Verified Reviews of Four Points by Sheraton Nashville Airport

Below are the verified reviews from guests that we have booked recently:

"Poor Customer Service"

Overall Score2.0/5

My room wasn't ready when I arrived. I reserved a suite and they gave it to someone else for one night. Then offered me to have another room for one night, but to still pay the same price as previously quoted for the suite. Did not satisfy me at all. Nice rooms and hotel but poor customer service.

I booked a suite and when I arrived I was told that I had to take a king room. The attendant actually said "we gave away your room". Why have reservations if you are going to give rooms away. Also, they still wanted to charge me full price for not accommodating my reservation. Horrible customer service. I was supposed to be a VIP and wasn't offered anything upon arrival. Horrible, horrible, horrible overall experience.

Customer Reviews of Four Points by Sheraton Nashville Airport

Recent Reviews

Property Description

Your home away from home, The Four Points by Sheraton Nashville Airport is less than 2 miles from Nashville International Airport (BNA). Our convenient location makes it easy to get to the excitement of downtown, less than 8 miles away on Interstate 40. Located nearby is the home of President Andrew Jackson called “The Hermitage”, the historic Grand Ole Opry, Nashville Shores Waterpark. Keep on top of work with free wireless High Speed Internet Access, available throughout the hotel, or in our business center. Maintain your exercise regimen in our state-of-the-art fitness center and seasonal outdoor pool. Join us for a casual dining experience with our restaurant “Hatter's Cross” that serves breakfast, lunch & dinner featuring a full bar with Happy Hour nightly from 4pm-7pm. Our function space holds up to 25 people classroom-style. Let us take care of your meeting needs and ensure that your event is a success, our function space can accommodate up to 25 people classroom style. Take it easy in any of our 101 spacious guest rooms. Watch your favorite show on a 42-inch flat screen TV, and get a good night's sleep in our plush Four Points signature bed.

Airport & Shuttle Information

Hotel is located 1 miles from the airport, offering Complimentary 24hr Airport Shuttle.

Local Shuttle Info: Complimentary Local Shuttle within 2 miles of property. 5pm-11pm.Local Shuttle available to downtown Nashville for a flat fee of $20 for 1-3 passengers and $3 per person for any additional passengers

The Four Points highlights above are subject to change without notice.

Previously known as:

Nashville Airport Inn, Wingate Inn Nashville Airport

Group vs. Individual Rates at Four Points by Sheraton Nashville Airport

The graph above is trends of room rates for both our group quotes and the lowest online individual prices our system could find at the time the group bid was entered. The best group or meeting displayed is 29.2% in the month of June 2014 and the highest average individual rate is $185 in the month of October 2017. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at Four Points by Sheraton Nashville Airport in a month when rates are lower.

Testimonials: Why use Hotel Planner?

"Our group has done this weekend away for 10+ years always in the Napa/Sonoma area in the Spring. For the past 3 years we have stayed at the same location in Sonoma. This year I used your site to try to find a different and more reasonably priced location. Not only did I find a fantastic hotel in a great new location, I save $100 per night over last year's room fee." J.F. - San Francisco, CA