A note on Free Shipping: All spa covers are shipped via LTL carriers to most places in the United States and we are able to offer free shipping. However, there are some areas of New York (including New York City and Long Island), locations that use a ferry (including Massachusetts and Washington state), rural and mountainous areas that the carrier will deliver to but they charge an additional fee. If you live in any of these areas or think you may be subject to an additional fee, please contact our office for a quote. Your new spa cover order will be processed and shipped 48-72 hours upon receipt of your completed order form. Once the cover has been shipped, typical delivery time is 10-12 business days. You will receive tracking/delivery information via email.Your spa cover will be shipped in a box that will be approximately 4' (H) x 8' (L). The shipment is too large to be sent via UPS, FedEx, etc. Because of this we ship all of the covers via common carrier, LTL trucks. It is imperative that you provide your current and correct contact information on your completed order form. Failure to do so will delay delivery of your spa cover and may result in storage fees assessed by the freight company should the cover be at the terminal for an extended length of time.All deliveries are made Monday through Friday excluding holidays. Our freight companies (Estes Express, RAC Transport, or similar) will schedule a time frame for delivery directly with you. This most often is a 3-4 hour window and the times are not actual or guaranteed. Any delivery appointment questions should be directed to the carrier themselves who can be reached at the phone number provided with your shipping notification. If you schedule an appointment for delivery and are not home when the driver arrives, you may be subject to a redelivery fee.Someone MUST be present during delivery to inspect the shipment for damage. If you leave a note for the driver, you are authorizing them to leave the cover in your possession regardless of damage. With that, you are accepting FULL RESPONSIBILITY for the cover and will have to file the freight claim directly with the freight company should there be any damage. If your spa cover is damaged and you refuse the delivery or you are given an exception number by the driver and the damage is noted on the freight bill, contact our office as soon as possible and we will build and ship a new cover to you within 24 hours and file the freight claim directly with the freight company.

All spa covers must be inspected prior to signing the delivery receipt. Look first at the box for any damage. If the box has visible damage, open the box. If the cover is damaged DO NOT SIGN the delivery receipt.

IF THE COVER IS DAMAGED THE SHIPMENT MUST BE REFUSED. IF THE PURCHASER OR ANOTHER PERSON ACCEPTING THE SHIPMENT ON THEIR BEHALF SIGNS FOR A DAMAGED COVER AND THE DAMAGE IS NOT NOTATED ON THE DELIVERY RECEIPT, AN EXCEPTION NUMBER IS NOT NOTED, OR THE DELIVERY IS NOT REFUSED THEY WILL BE RESPONSIBLE FOR FILING THE FREIGHT CLAIM DIRECTLY WITH THE FREIGHT COMPANY. SPA COVER PRO OR ITS AFFILIATES WILL NOT BE RESPONSIBLE FOR CLAIMS, REFUNDS, OR REPLACEMENTS IF YOU SIGN FOR A DAMAGED SHIPMENT.