Process
done right

Good processes are key to delivering consistent results across many projects. At IT Hands, we have spent over 15 years refining and developing our step-by-step process to ensure great deliveries. Using collaborative systems, we work with each client in a transparent team environment.

WHAT IS YOUR INTERNAL PROCESS?

Project Management

Our project managers specialize in proactive and clear communication. Effectively using collaboration tools such as Asana, Trello, Zoho Work and many more. They consultatively help you coordinate your work to get the project done on time.

Quality Assurance

All of our work passes through our rigorous testing procedures before we present it to you. This ensures a great working product built to impress.

User Acceptance Testing

After our internal QA testing, we will help you test your product until you are satisfied. Between our testing and your testing, your product will meet and surpass your expectations.

what can i expect?

Our Onboarding Process

1

Requirements

Our business development team will meet with you to understand your business and project. We will consultatively provides ideas and insights from our years of experience to make your project the best possible.

2

Proposal

After we understand your project, we will provide an estimate of the budget and timeline in our proposal. We will also discuss the whole IT Hands process of how we will get your project done.

3

Startup Call

In the Startup Call, we set clear communication and collaboration expectations for our entire relationship and introduce you to your Project Coordinator and Project Team. Lots of future challenges are mitigated by setting a great foundation for your project.

4

Weekly Meeting

Throughout your project, you will have a weekly, verbal meeting with your project team. At this meeting, you will discuss what has been done, any questions or feedback and what the priorities are for next week.

FREE RESOURCE

Learn what's on your client's mind with our 3 Questionnaire Templates

For over 15 years, IT Hands has been using and refining these questionnaires to understand our clients and their needs. We offer them free to you so that you can get the requirements you need from your clients and win their business.

Email

Process FAQ's

We want to use what you are using so that we can integrate into your team and process. Throughout the years, we have used communication tools, such as Slack, Google Hangouts, and Skype. For Project Management Systems, we have used Trello, Asana, Zoho, Teamwork and many others. If we haven’t used it before, we can earn to communicate effectively with you.

Your project coordinator will be an Indian, who has been highly trained by both our American and Indian staff to effectively manage your project. Your Relationship Manager will be an American, who lives in India and works closely with each project and project team.

Our team works for Indian Standard Time hours, from 9 am to 7 pm IST (10:30 PM to 10:30 AM EST). This means that while you sleep, we are getting your project done and have a few hours each morning of overlap to communicate. At IT Hands, we greatly value our employees and want the best for them inside and outside the office. Working standard Indian hours allows them to be a part of their family and community.

In emergent situations, we can start a project within one business day. Normally, we will start a project within five business days from when the Work Statement is signed. However, if you need a project started sooner, we will work hard to start as quickly as possible.

Yes, we provide Support and Maintenance for many of our clients. At the end of your initial project, IT Hands will discuss your support and maintenance needs with you. Every project is different, so we will create a support and maintenance package that fits your needs.