We are currently in the process of beta testing chat support for HootSuite Pro users. As our resources increase we will look at fully rolling this out in the near future. Thank you for your feedback and your patience as we continue to grow.

I'd like to see this but I was thinking more along the line of instant messaging chat. This will make it more efficient imo as sometimes the responses aren't clear enough or I haven't provided enough information. Rather than an email ping pong it just means queries will be sorted out that much quicker.