Shipping & Returns

DELIVERY COST

FREE Delivery on all orders over $80

$9.95 flat rate for orders under $80

WHERE DO YOU DELIVER?

We deliver Australia wide.

HOW MUCH DOES DELIVERY COST AND HOW LONG WILL IT TAKE?

Delivery is $9.95 flat rate for all orders. However if your order total is $80 or more delivery is free. Items are shipped to you within 3 - 5 business days from receipt of your order. During holiday periods when the factory is closed shipping time might be extended for a further 7 business days, however, notice will be given on our website and social media if this will occur so you can become aware of this before your order will be placed.

DO YOU ALWAYS MEET YOUR DELIVERY TIMESCALES?

We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.

WHAT HAPPENS IF MY ORDER COMES OVER TWO DELIVERIES - AM I EXPECTED TO PAY POSTAGE TWICE?

No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.

CAN I HAVE FREE POSTAGE ON MY ORDER?

Orders over $80 will be eligible for free postage.

WHAT’S YOUR RETURN POLICY?

Riz n Codd is happy to exchange your item (less postage costs) should there be any issues with sizing or change of mind. In the event of faulty items please contact us directly and we will work out a solution with each individual. Exchanges will be accepted within 14 days from date of receipt; goods received outside this period will not be accepted. Items must be in original condition & must not have been worn, altered or washed.

Items returned to sender for exchange due to incorrect choice will incur a re-delivery charge of AUD $9.95. Please contact us for exchange.

We reserve the right to refuse a product that does not meet these requirements.

There will be NO exchanges on sale items.

PAYPAL RETURNS

Free returns for PayPal customers*

How does it work?

1. Activate PayPal Refunded Returns service on the PayPal website before you place your order.

2. If you are not happy with your order, return it in the normal way.

3. Fill in the online form on the PayPal website, requesting your return postage to be refunded. Add your receipt as proof of postage, detailing the amount to be refunded. This form must be completed within 14 calendar days of the return.

4. If accepted, you will receive a refund to your PayPal account within 10 days.