Step Up in the Fight Against Identity Theft

At RCU we do all we can to keep your personal information from being obtained. However, your information can be obtained from many other sources and can then be used to disrupt your finances. So, what can or should you do if you believe your account or personal information has been compromised?

Contact RCU Member Service or stop by any office. The team members will help you set up appropriate controls on your accounts or even help you change your account numbers if necessary.

Watch your account statements and credit card statements closely. If you find a charge or transaction you do not recognize contact RCU immediately to report that this is not an authorized transaction. The transaction will be reversed and your account will be corrected. Also be aware that if you do not receive your statement at the normal time, you should contact the financial or credit card company to verify that the address they have on file has not been changed.

If you suspect that your identity has been stolen contact the three national Credit Bureaus to review your credit report and put an alert on your credit history. This will alert anyone who is verifying your credit history that they need to take extra precautions to verify identity. The phone numbers for the Credit Bureaus can be obtained by calling 877-322-8228.