Effective Communication for the Dental TeamOne Day CPD Course: ​GDC Development Outcomes A, B and D​Friday 18 January 2019

​3B Langley House, Wykeham Business Centre, Nr Scarborough

"Usually when someone is angry, all we hear are their angry words. Instead, try hearing the unspoken; 'I am scared, I am frustrated, I am insecure, I am vulnerable, I feel threatened.'" - Charles F Glassman

Effective communication is the cornerstone of your dental practice; whether you are dealing with an anxious or aggressive patient, giving feedback to a member of your team, or mediating staff conflict.

This course is open to all members of the dental team who wish to learn the power of effective communication, through mindful, non-judgemental listening, enabling greater connection through empathy and compassion.

On this one day course you will explore and discover:

How your language shapes your reality;

How mindful listening can transform your working and personal relationships;

We like to keep our courses small, and this course is limited to just five delegates; please book early to avoid disappointment. Accommodation is available locally if you wish to stay overnight.

This CPD course relates to GDC Development Outcomes A (Communication), B (Management) and D (Professionalism).

Following on from this course, we can offer in-house coaching to help you introduce these new skills to your team, and implement the models throughout your entire practice.

Please note that this is a personal development course and is not intended to be a substitute for medical care. If you are dealing with any sort of mental or emotional disorder, are undergoing any mental health therapy, are experiencing epilepsy or seizures, or have any other neurological disorder, we suggest that you consult your medical practitioner or therapist before you undertake this programme, and proceed only under their supervision.