Terms & Conditions

The information and recommendations 'Information' on this World-Wide Web 'WWW' site are presented in good faith and for general information only. The Information is believed to be correct as of the date presented. However, neither Ancestors of Dover Limited nor any of its related companies makes any representation or warranty as to the completeness or accuracy of any of the Information. The reader assumes the entire risk of relying on the Information.

The materials on this website are protected by copyright law. Permission is given to view the material on this website and save material only for your future personal non-commercial reference but you should not further copy, modify, use or distribute the material in any way unless you obtain our written permission. All product and service information and prices are subject to change at any time without notice and without obligation to update the materials contained on this website. The Information is supplied on the condition that the reader or any other person receiving the Information will make their own determination as to its suitability for any purpose prior to any use of the Information.

In no event will Ancestors of Dover Limited or its related companies be responsible for damages of any nature whatsoever resulting from the use of or the reliance upon the Information or any product referred to in the Information. Ancestors of Dover Limited shall not be responsible for any errors or omissions contained at this Web Site, and reserves the right to make changes without notice. Accordingly, Ancestors of Dover Limited and third party information is provided 'AS IS'. THIS INFORMATION IS PROVIDED 'AS IS' AND NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR OF ANY OTHER NATURE ARE MADE WITH RESPECT TO THIS INFORMATION OR TO ANY PRODUCT REFERRED TO IN THIS INFORMATION.

All information on this WWW site is Copyright Ancestors of Dover Limited on the date it is first made available to the public. In no event shall Ancestors of Dover Limited be liable for any damages whatsoever, and in particular Ancestors of Dover Limited shall not be liable for special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to Ancestors of Dover Limited Web Site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise.

Should any reader of the Information or other Ancestors of Dover Limited published information respond with information including feedback data, such as questions, comments, suggestions or the like regarding the content of the Information or other Ancestors of Dover Limited published information, such information shall be deemed to be non-confidential and Ancestors of Dover Limited shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose or distribute such information to others without limitation.

Ancestors of Dover Limited shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including but not limited to developing, manufacturing and marketing products incorporating such information. We do not intent links on our website to be referrals or endorsements of the linked entities.

Shopping Terms & Conditions

Our terms and conditions apply to all transactions made on this website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference.

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.

The delivery of goods can be made worldwide, subject to our approved payment methods.

Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible. A full refund will be given where you have already paid for the goods.

The price you pay is the price shown on this website at the time we receive your order. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

We do file details of your order. Please read data protection policy for details of how these can be obtained.

We will take all reasonable precautions to keep the details of your order and payment secure, however we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

The laws of England and Wales shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of this contract. In the unlikely event that you receive faulty or damaged goods, please refer to the returns and refunds section below.

All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from the use of this website.

REFUNDS AND RETURNS

You have the right to cancel your order within 7 days from delivery. You must notify us in writing via e-mail at sales@ancestors.co.uk of your intention to cancel within 7 days from delivery together with your reasons for the return. After notification we will send a Refund Acceptance E-mail (R.A.E.) together with an R.A.E. number and confirmation of the amount of the refund and where to send the goods.

Refunds are given less our costs. These include carriage costs as paid by you when ordering and other costs incurred such as PayPal processing charges.

Goods must be returned complete 'AS SOLD' in the original packaging and in 'AS NEW' condition.

Goods must be returned within 14 days of our R.A.E. being issued. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.

You must organise to return the unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a Return Materials Authorisation number. The R.A.E is valid for up to 14 days only.

A refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

Goods received back complete as NEW and unused and in original packaging and in a re-sellable condition: You will receive a refund less our costs. These include carriage costs as paid by you when ordering and other costs incurred such as PayPal processing charges.

Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you upon your approval. In certain circumstances we may accept goods back not in a re-sellable condition. In these circumstances a restocking fee of 25% will be levied against the purchase price of the product. Original postage costs paid by you and other costs incurred such as PayPal processing costs will not be reimbursed.

Defective items must be returned to Ancestors of Dover Limited within 14 days from authorisation to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund or alternate product will be offered at our discretion.

If you have any queries regarding anything discussed on this page please do not hesitate to contact us.