Mega failure at the range today, quite disappointing.

This is a discussion on Mega failure at the range today, quite disappointing. within the General Firearm Discussion forums, part of the Related Topics category; I took my Ruger SR1911 to the range this morning for a quick tension relief session, and everything quit on round 19.
The entire thing ...

Mega failure at the range today, quite disappointing.

I took my Ruger SR1911 to the range this morning for a quick tension relief session, and everything quit on round 19.

The entire thing just totally locked up. We could see a casing inside, but did not know if it was live or spent. Tried everything, and then had to settle for some very tense moments with a hammer to get the slide back far enough to get the casing out. It was a spent round but we had no way of knowing that until we had it open.

The slide is still totally locked, nothing is moving in any direction without the help of a hammer, and we have it back as far as it will go. So ..... off to Arizona in a box.

This would have been round 189 or 190 total through the gun, with no issues of any kind in any way shape or form until now. Same ammo for every single round.

Sorry for your mis-adventure. The up-side is that it's a Ruger! You have to turn over a BUNCH of rocks to find any tale about someone being disappointed with Ruger Customer Service. My Toyota (2010 Camry) sprung a water-pump leak. It's a car & that stuff happens. The GREAT part is that the company & my dealer was on top of the problem like a rat on a Cheeto! Done, no charge, sorry for the extra 45 minutes repair time after your oil change service. Ruger will treat you the same way.

If a weapon is "reliable", you shouldn't have to worry about a customer service experience in the first 200 rounds...A "good" customer service experience is related to the amount of complaints and the need to keep the customer happy by being all "kissey facey"...Obviously they get loads of experience...lol...Get a Glock next time JMO

Sometimes in life you have to stand your ground. It's a hard lesson to learn and even most adults don't get it, but in the end only I can be responsible for my life. If faced with any type of adversity, only I can overcome it. Waiting for someone else to take responsibility is a long fruitless wait.

I have a Glock, I like it a lot. I have two Rugers, and sold one to a trusted friend because he wanted a good gun, so I'm very happy with Ruger.. So I can live with the potential that this is a one-time issue that Ruger will resolve and my 1911 and I will live happily ever after.

If a weapon is "reliable", you shouldn't have to worry about a customer service experience in the first 200 rounds...A "good" customer service experience is related to the amount of complaints and the need to keep the customer happy by being all "kissey facey"...Obviously they get loads of experience...lol...Get a Glock next time JMO

Good customer service is the ability to treat every customer with respect no matter what kind of product you make. But, if you want to turn this into a "...should have bought a Glock" thread that's cool too .

No Sarge, I'm not new to them at all, have been around 1911's for about 30 years. This is actually the sixth one I've owned. I have stripped and cleaned the gun twice, once before I shot it all, and then again after about 100 rounds. I've gone at least 90 rounds since the last time I stripped and cleaned it.

The note from Ruger said only: "reassembled incorrectly." So I called Ruger, and they noted that the hammer strut had been knocked out of the mainspring housing. When I asked how did it fire 89 times in that condition they were not quite sure what to respond. I then explained what we had done to the pistol to free up the casing that was lodged in the chamber and they acknowledged that the hammering we did to free that casing to make the pistol safe to send it could have been the reason they found the hammer strut loose.

So .... bottom line: maybe it was put back together incorrectly, but even Ruger acknowledged that if it had been the failure should have been on round 1, not round 89. Bottom line, it works and Ruger took care of it for me.