Terms & Conditions

Terms and Conditions

General Disclaimer

This website is published for the information of clients and prospective clients of Ceritech Audio. We do our best to ensure that the information on this Web Site is accurate and helpful at all times. However, we cannot guarantee the accuracy of that information and cannot be held liable for any use or reliance you may make of or put on it. Any recommendation or other information within the website is followed by you at your own risk.

We reserve the right to change the terms and conditions under which the Web Site is offered at any time. Any such change in terms and conditions will be effective once published on this web page. You should check the terms and conditions regularly to make sure that you are aware of and complying with the latest version.

Terms & Conditions

By pressing “Submit” at the point of purchase you agree to the following:

Introduction:

These terms & conditions (together with the documents referred to in the terms) apply to any orders for products placed on this website, and to your use of the website. Please read them before placing an order or using this website. You should print a copy of these terms for future reference.

If you do not agree with these terms, please do not use this website and do not order products on the website.

We may change our terms at any time, so please do not assume that the same terms will apply to future orders. You should always read our terms & conditions before placing an order.

In this page, we call the terms & conditions the “terms & conditions” and the “terms” and refer to Ceritech Audio as “we” “us” and “our”.

Your status:

By placing an order through our site, you agree that:
(a) You can enter into binding contracts;
(b) If paying by credit or debit card that the products will be dispatched to your credit or debit card address.

About us:

We are Ceritech Limited, company number 04078516, registered office Unit 1C, Crucible Close, Mushett Park
Coleford, Gloucestershire GL16 8RE. We trade under the name “Ceritech Audio”. Please do not send correspondence to our registered office address (see Contacting us below).

Contacting us:

We can be contacted by email (sales@ceritech-audio.co.uk), by telephone on 01600 716362 / 01594 540268 or mail at Ceritech Ltd t/a Ceritech Audio, Drake House, 1 Pavilion Business Park, Speculation Road, Forest Vale Industrial Estate, Cinderford, Gloucestershire GL14 2YD. Please do not send or return items to this address – we will provide you with a returns address when we issue a returns number (see Returns Policy below).

How a contract for the sale of products is formed:

After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the relevant products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the products have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until we confirm the dispatch of such products in a separate Dispatch Confirmation.

If your order is conditional on all items being supplied, please specify this in the “additional comments” box at the point of purchase.

Orders for Goods:

When you order products on this website, you confirm that you are purchasing the products in your basket and that you will pay for these products in full. If you have selected an offline order you confirm that it is your intention to purchase these products and that you will dispatch payment without delay. Prices stated on this site are all inclusive of VAT. Goods are not sold on a trial basis.

Product descriptions:

Product descriptions on this site can change at any time, for example when a product is updated by the manufacturer. Changes will not affect products for which you have already received a Dispatch Confirmation.
Before placing an order, please check that the description meets your needs.

Delivery of products:

We will send the products to the address you state when placing the order . When you make a purchase using a credit/debit card, we will only deliver the products to your card’s registered address.

Ceritech Audio offers fast, efficient and effective delivery on all products ordered through our website. We want to deliver your goods to you as soon as we possibly can, indeed a large percentage of our orders are delivered the very next working day. However, because your order may not be in stock with us and we have to wait for delivery from the manufacturers, please allow 7 to 10 working days from placing your order for delivery. We will deliver the products by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
Once the products have been delivered, they are your responsibility and at your risk.
If the products are lost or damaged in transit, please let us know as soon as possible.
Delivery of all products which are available in stock will be completed as a door-to-door service in the UK mainland only. We currently do not ship outside the UK. Certain products cannot be delivered to extreme parts of the UK where other products will incur an additional delivery charge. If you have a query about delivery, you can contact us on 01600 716362 or 01594 540268.

To give you this effective delivery service we use two delivery solutions. The item(s) you order will determine the delivery company used.
Royal Mail – Smaller accessories including CDs, Leads, and Speaker Wire etc are sent via Royal Mail services either by First Class, Recorded Delivery or Special Delivery Post.
National Courier – Larger items including Hi-Fi Components, Speakers, AV Systems, AV Components and larger accessories are sent via courier service.

Your right to cancel (consumers only):

If you are contracting as a consumer (that is, not buying products for a business or organisation), the following right applies to you.
If you are contracting as a consumer, you may cancel a Contract (for any reason at all) at any time within 7 working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out below).

To cancel a Contract, you must inform us in writing by emailing sales@ceritech.co.uk stating your order number and the fact that you wish to return your order, whereupon we will provide you with further instructions. You must return the products to us immediately at your own cost and risk.

You will not have any right to cancel a Contract for the supply of products that have been customised for you, such as pre-cut or terminated speaker cables.
For reasons of hygiene you will not have any right to cancel a Contract for headphones or earphones once you have opened the packaging and/or worn the headphones.

This provision does not affect your statutory rights.

Returns policy:

Before returning products to us, you must keep them in your possession and must take reasonable care of them.

When you return products to us (for instance, because you are a consumer and have cancelled the Contract between us within 14 working days of receipt of the products, or because you claim that the products are defective), we will examine the returned products and will notify you of whether you are entitled to a refund. We will notify you by email and within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible. In any case, we will process the refund within 30 days of the day we received your cancellation or the day we confirmed to you via email that you were entitled to a refund for delivery of the defective products.

Products returned by you because of a defect from new, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

If you are a consumer and have used the right to cancel (set out above) to cancel the Contract between us within 14 working days of receiving the products, we will refund you in full, including the standard cost of sending the item to you. The consumer will not be entitled to a refund on any express delivery service or weekend delivery service specified at the point of purchase. However, you will be responsible for the cost of returning the item to us.

Defective products:

All defective products are subject to testing prior to repair or exchange. If no fault is present then we reserve the right to charge a testing fee and to charge for return carriage.

Pricing:

We reserve the right to change prices of products without notice, but such changes will not affect orders for which we have issued a Dispatch Confirmation.

In the unlikely event that we have made a pricing mistake, we will advise you of this. You will not receive an email confirming acceptance of your order, and there will be no contract between us.

The prices stated on the website include VAT but do not include the cost of delivery, which is quoted for separately during the order process.

Special offers:

All offers are limited in supply and we reserve the right to withdraw these at any time. We cannot be held responsible if a special offer or any product is not available for supply after an order has been placed.

Condition of products:

All products are brand new and delivered as supplied by the manufacturer unless stated otherwise.

Use of the website:

We grant you a limited right to use the website. The right is non-exclusive, revocable, and subject to the restrictions in these terms.

We or our licensors own all rights in the website and you shall acquire no rights.

Except as part of ordinary use of the website, you may not copy, reproduce, modify, download or use in any form the contents of the website without first obtaining our permission.

Privacy policy:

Our privacy policy applies to your use of this website and to purchases made on the site.

We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
If you have any requests concerning your personal information or any queries with regard to these practices please contact: info@ceritech.co.uk.

Information collected – We collect the information you supply to us through enquiry and order forms, and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles to aid strategic development and audit usage of the site.

Use of personal information – We process personal information collected via Ceritech-Audio for the purposes of: providing the best possible service processing any orders you may have made conducting market research surveys running competitions providing you with information about products and services we offer.

If you do not wish to receive information about our products or services, or the products or services offered jointly with or on behalf of other organisations, please state this when entering your personal details.

Disclosures – We will not pass your information to any third parties.

If you have any queries about our Privacy Statement you should contact us by ringing 01600 716362 or e-mail info@ceritech.co.uk

Our liability to you:

We will only be liable to you for losses (directly or indirectly) caused by breach of our obligations, where these losses were reasonably foreseeable by both you and us at the time that the contract for the sale of the products came into effect. Our maximum liability to you will be the value of the relevant products (including the cost of delivery).
We will not be liable to you for losses that were not caused by any breach of our obligations. If you did not enter into the Contract with us as a consumer, we will not be liable to you for your business losses unless such losses arose as a direct result of us breaching the contract. We will not be liable for any delay or failure to comply with our obligations under these terms if the delay or failure is caused by anything beyond our reasonable control.

The above does not affect your statutory rights.

Effects of legislation:

None of the above affects your statutory rights. Where the above conflicts with any overriding legislation, the overriding legislation shall be applied. If one aspect of this contract is found to be non-enforceable that shall not affect any other aspect of this contract.

General:

Persons who are not a party to these terms shall not have any rights under them.
We will comply with all applicable legislation and regulations, including the Data Protection Act 1998.

These terms are governed by English law and the English courts have exclusive jurisdiction.

Supplier links and general links:

We provide Third Party Links as a convenience to our users. We do not control and are not responsible for any of these sites, their content or the legal consequences of your entering into any contracts with the third parties that have these linked web sites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result. Inclusion of a link is not a recommendation or an endorsement of a particular site or the services, products or information on offer there.