Instructions, Revisions and Refusals…Oh My!

In Author Services, we receive hundreds of emails on a weekly basis, and we strive to help authors complete orders for our clients. Many of the questions we receive are about instructions, revisions and rejections. This blog will provide some useful tips and insight into how these different aspects of being a Textbroker author works so you can write as efficiently as possible.

In Author Services, we receive hundreds of emails on a weekly basis, and we strive to help authors complete orders for our clients. Many of the questions we receive are about instructions, revisions and rejections. This blog will provide some useful tips and insight into how these different aspects of being a Textbroker author works so you can write as efficiently as possible.

Instructions

Textbroker works with clients from many different industries who are trying to increase their visibility on search engines. Sometimes, they know they need content but aren’t entirely sure what they’re looking for. Over the past year, Textbroker developers have been working hard to create a new client platform that not only makes the order process easier, but they’ve implemented an instruction template to help guide clients in the right direction. You may have already noticed some of these pre-designed templates in the OpenOrder pool, and we’re constantly updating these templates to make them as useful to the authors as possible.

One of the best tips our veteran authors have to offer is that you should always find orders that you can write as efficiently as possible. This will help you increase your potential earnings. Sometimes, due to human error or occasional technological issues, links and other information may be missing or broken in the content. If you come across this type of issue, you could politely send the client a direct message to inform them of the issue and move on to another order. This way, the client has been notified, and you won’t spend too much time waiting for a response as some of our clients are located in different countries.

Revisions

Creating an article is like artwork, and sometimes the person who you’re creating this content for may want some minor changes. This is completely normal, and even our most profitable authors receive revisions on a regular basis. When you see a revision request, it’s important to keep in mind that this does not mean you did a poor job but that the client may have realized more of what they wanted after they were able to see the structure of the order and the style of your writing.

If you feel the revision request will require far too much work compared to the original instructions, you have the option of dropping the order, but it’s always in your best interest to come to an agreement with the client. You can request the client replace the order and pay you for the additional changes, or you can revise the order as requested to build a strong relationship with the client. The more clients who appreciate your hard work, the more DirectOrder opportunities you will have.

Refusals

After a client sends an author one revision, they have the option of refusing the order if the order still doesn't meet their requirements. From here, the refusal goes into a queue for our Quality Assurance department to review before the client is refunded for the order or the rejection is overturned. We approach every refused order from a neutral position, but always hope that our authors will be paid for their efforts. However, we also need to make sure the client is receiving the quality of content they paid for.

The Quality Assurance team will take the following into account:

Was the article written at the quality level that the client is paying for?

Each star level sets different expectations for a client. For example, if the client is paying for 4-star quality but there is a variety of spelling, punctuation and other grammar errors, we might side with the client. If the client paid for a 3-star quality article but requested in-depth research and no filler content and this was their reason for rejection, we might side with the author.

Did the author follow the original instructions?

This goes back to finding instructions that make sense. If the instructions are ambiguous or have contradictory information, you may want to message the client and move on to another order because this will be taken into account during the rejection process.

Did the author follow reasonable revision requests?

This is a little less concrete, but we take all of the information into account when making decisions based on revision requests. A client asking for minor changes, like the introductory sentence being restructured or adding in a minor HTML code, is a reasonable request. If the client changes their mind about what the topic of the order should be or if the client requests the author add a large amount of words to the order without paying for the words, then we would be more likely to side with the author.

It is also important to remember that although you receive a revision request, it does not supersede the original order instructions. For example, if the client requests that you write about cats and dogs but the revision requests that you add a section about birds, this does not mean you should remove one of your previous sections if you decide to complete the revision.

We hope these tips and insights can help you with your future orders, and please remember that if you ever have any questions, you can email us at authors@textbroker.com or give us a call.

I agree with doing thorough research will resolve all temptations to use filler, however by taking one sentence at a time I believe is vital to affirming that your article is staying on track with the message you are attempting to convey.

This article is helpful! I'm new around here. I just do my best to make the client happy. I'd rather build a bridge than a bomb. I'm not going to get in a scrap over a few dollars or worry about a client dulling my artistic edge with their revisions. I save that attitude for my creative writing, which is mine, mine, mine. The content I write for these clients is theirs and I'll write however and whatever they want. That said, I haven't had any difficult or unfair clients or experiences just yet. Though I may feel differently if a piece I've worked hard on is rejected.

I personally wish all my writing clients had the quality of editing that TB does. One of you should open a B2B course for other sites to send their editors to; I'm dead serious about that. I've never had an editor here act with anything but professionalism and respect, and this is a sentiment shared by most of the TB authors. It is so nice to know that you are treated as a human being who may make mistakes, but can improve with the right guidance, instead of an automaton who has to get it perfect the first time or be rejected and berated by non-professional and sometimes seemingly disturbed, troll-like editing staff. When it gets too stressful dealing with snarky and downright nasty editors elsewhere, I know I can come here and be redeemed in my own eyes.

Thanks for clarifying the process, and we do appreciate you for all you do.

Textbroker offers an extended level of service with the Managed Service option. Managed Service gives you additional support and a personal account manager when you want us to manage your projects for you. Find out more here.

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