topic Re: Roku load screen frozen in Getting Started - Setup & How-tohttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550899#M3832
<P>I am having the same issue on this and another Roku device and then another just goes black. &nbsp;They all stopped within weeks of each other. &nbsp;Any resolution? &nbsp;Mine constantly reboots then sticks at load screen, turns off and does the same thing over and over. &nbsp;</P>Mon, 30 Mar 2020 01:24:28 GMTElleDee2020-03-30T01:24:28ZRoku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/548731#M3645
<P>Despite many attempts at resetting, unplugging, and restarting my Roku Express and internet router the load screen remains frozen. Any solutions to this issue? Or is it time to toss this device and buy a new one?</P><P>&nbsp;</P>Fri, 20 Mar 2020 22:58:38 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/548731#M3645kp42020-03-20T22:58:38ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/549189#M3646
<P><LI-USER uid="244703"></LI-USER>&nbsp;</P>
<P>Thanks for the note.</P>
<P>Can you please give us some more information regarding your issue. When are you getting a frozen screen? Are you trying to set up your device? What were you doing before your screen froze? Can you please provide us with a screenshot?</P>
<P>Please keep us posted and we will be able to further assist you.</P>
<P><BR />Thanks,<BR />Danny</P>Mon, 23 Mar 2020 16:11:43 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/549189#M3646RokuDanny-R2020-03-23T16:11:43ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550690#M3825
<P><IMG src="roku issues" border="0" alt="" />I have the same issue. When I initially start up my Roku, I get the Roku home screen with the bubble loading at the bottom. The picture below is similar to my loading screen, but mine has a bubble at the bottom.&nbsp;<SPAN>After a few seconds, the screen does not load past this and is frozen so I am unable to get on the homepage to even attempt a factory reset.&nbsp;</SPAN></P><P><A href="C:\Users\Cymone\SkyDrive\Pictures" target="_self"><IMG src="https://i.ytimg.com/vi/NSLYHTT5868/hqdefault.jpg" border="0" /></A></P>Sun, 29 Mar 2020 01:11:03 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550690#M3825C-Williams2020-03-29T01:11:03ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550895#M3830
<P>We are attempting to set up ours and its stuck doing the same&nbsp;</P>Mon, 30 Mar 2020 00:48:52 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550895#M3830Jillian232020-03-30T00:48:52ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550898#M3831
<P>Spent 3 hours and 4 attempts and got same frozen screen when trying to set up. What is going on? Unable to set up.</P><P>&nbsp;</P>Mon, 30 Mar 2020 01:12:14 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550898#M3831yjd2020-03-30T01:12:14ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550899#M3832
<P>I am having the same issue on this and another Roku device and then another just goes black. &nbsp;They all stopped within weeks of each other. &nbsp;Any resolution? &nbsp;Mine constantly reboots then sticks at load screen, turns off and does the same thing over and over. &nbsp;</P>Mon, 30 Mar 2020 01:24:28 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/550899#M3832ElleDee2020-03-30T01:24:28ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551002#M3845
<P><LI-USER uid="247711"></LI-USER>&nbsp;<LI-USER uid="248148"></LI-USER>&nbsp;<LI-USER uid="248160"></LI-USER>&nbsp;</P>
<P>Thanks for the note.</P>
<P>We would recommend trying to perform a factory reset on your device.&nbsp;</P>
<P>For more information regarding how to perform a factory reset, visit our Support page here:&nbsp;<A href="https://support.roku.com/article/208757008-how-do-i-factory-reset-my-roku-streaming-device-" target="_self">How do I factory reset my Roku® streaming device?</A></P>
<P>Please make sure to hold down the reset button for 30 seconds regardless of what is happening on the screen.</P>
<P><BR />Thanks,<BR />Danny</P>Mon, 30 Mar 2020 17:07:20 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551002#M3845RokuDanny-R2020-03-30T17:07:20ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551007#M3848
<P><LI-USER uid="248168"></LI-USER>&nbsp;</P>
<P>Thanks for the inquiry.</P>
<P>What Roku model devices are you using? How are you powering your devices? Are they plugged into the TV USB port or are they plugged into a wall outlet using the provided cables?</P>
<P>Please keep us posted and we will continue to assist you further.</P>
<P><BR />Thanks,<BR />Danny</P>Mon, 30 Mar 2020 17:20:34 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551007#M3848RokuDanny-R2020-03-30T17:20:34ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551250#M3859
<P>Thank you for that information Danny. I have done a hard reset by pushing in the hard button on multiple occasions and receive the same result each time, the screen freezes.</P>Tue, 31 Mar 2020 14:19:16 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551250#M3859C-Williams2020-03-31T14:19:16ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551303#M3867
<P><LI-USER uid="247711"></LI-USER>&nbsp;</P>
<P>Thanks for the information.</P>
<P><SPAN>Please send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll be able to assist you further from there.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Tue, 31 Mar 2020 16:58:53 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551303#M3867RokuDanny-R2020-03-31T16:58:53ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551511#M3882
<P>Same. <LI-USER uid="108737"></LI-USER>&nbsp;I will send you my email and serial number.</P>Wed, 01 Apr 2020 12:56:55 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/551511#M3882kp42020-04-01T12:56:55ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/563479#M4863
<P>Having same issue with Roku Express 3700+.&nbsp; I have tried hard reset for 30 seconds, as well as leaving it unplugged for a week.&nbsp; Prior to this situation, the device factory reset all by itself and I spent a day linking it back to my account.</P>Fri, 15 May 2020 14:23:30 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/563479#M4863TallEddieRay2020-05-15T14:23:30ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/564274#M4892
<P>I am having this same issue! I’ve researched multiple ways to reset and things to try but nothing has worked. It’s driving me nuts. We can’t access anything at all it just stays on the loading screen</P>Mon, 18 May 2020 05:30:35 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/564274#M4892c_hern442020-05-18T05:30:35ZRe: Roku load screen frozenhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/564403#M4910
<P><LI-USER uid="266008"></LI-USER>&nbsp;</P>
<P>Thanks for the post.</P>
<P><SPAN>Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Mon, 18 May 2020 18:02:31 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Roku-load-screen-frozen/m-p/564403#M4910RokuDanny-R2020-05-18T18:02:31Z