Find your past-due subscription in the list. The amount past due will be in red.

Select Pay now, and then follow the instructions to pay the balance due.

Note If your subscription is past due, adding a prepaid code will not settle the balance you owe. You’ll need to settle the outstanding balance using the steps above before redeeming your prepaid code.

Select Download Profile.
Note If you don’t see a “Download Profile” notification, this probably means you’re signed in to your profile. Press the X button to sign out.

Enter the Microsoft account that’s associated with your gamertag. If you don’t know your Microsoft account email address or password, see Microsoft account FAQ.
Note If your account is an Xbox Live child account, you have to use the parent’s Microsoft account to download the profile.

When the download is complete, you can choose whether to require a Microsoft account password to sign in to your profile. The Remember Password option is turned off by default, which means you’ll be prompted for your password when you sign in to your Xbox Live profile.

Leave Remember Password unchecked if you want to be prompted for your Microsoft account password whenever you sign in to your profile on this console.