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FREE SHIPPING ON THE COLLECTION

Offer valid beginning January 15, 2019 at 6:00 AM EST for a limited time only, at ae.com® and aerie.com®. Offer valid for U.S. and Canada customers only. Receive automatic free shipping valid for orders shipping to U.S. & Canadian addresses with an AE®, Aerie® or Tailgate® collection purchase. Offer not valid on clearance merchandise. This offer is good for U.S. standard shipping within 3 to 7 business days pending credit approval and authorization. Orders to Canadian addresses will be shipped via Canada post within 6 to 10 business days to urban areas and 15 to 22 business days to rural areas. Offer is valid on Tailgate orders shipping to U.S. addresses only. Shipping outside of U.S. available on select 3rd party merchandise. Offer not valid on international orders. This free shipping offer can be combined with other discount offers. Not applicable toward previously purchased merchandise. All deliveries are pending credit approval and merchandise availability. Deliveries may be delayed due to carrier issues or weather conditions. No discount code is required at ae.com or aerie.com.

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We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase we'd be happy to help fix the problem. You can return your purchase for a refund or exchange, but we may refuse or delay returns if fraud or abuse is suspected.

Whether you bought your items online, by phone or in any of our stores; you can return or exchange them at any AEO, Aerie, AEO Factory or Tailgate store in the United States. To find the store nearest you, please use our store locator or call us at 1.888.232.4535.

To return or exchange online purchases at an AE, AEO Factory, Aerie or Tailgate store, please take the invoice included with your order and the credit card used for the original purchase. The invoice will serve as your receipt. If you do not have your invoice, you will be credited the current price of the item in the form of an AE Gift Card. Shipping is not refundable.

2) Ship Your Items Back

If you received items by mail, it's easy to send them back!

Put the items you’re returning in the original package if possible

Indicate the item(s) you are returning and the reason for your return on your invoice

Choose a mail carrier, pay for postage, and send it to the address below

American Eagle Outfitters

Attention: Returns Department

Retail Distribution West LLC

1301 N. Davis Avenue

Ottawa, KS 66067

Looking to exchange? You can print our exchange form from the Track Order page. Once your order is found, click the "Get A Return Label" link to get started! Exchange requests cannot be processed for orders paid with PayPal, Cash, or Gift Cards.

To return or exchange online purchases at an AE, AEO Factory Store or Aerie store, please take the invoice included with your order and the credit card used for the original purchase. If you don't have your invoice, you'll be credited the current price of the item in the form of an AE Gift Card. Shipping is not refundable.

2 EASY WAYS TO RETURN

1) Return To A Store (It's Free!)

Whether you bought your items online, by phone or in any of our stores; you can return or exchange them at any AEO, Aerie or AEO Factory store in Canada. To find the AE, AEO Factory Store and/or Aerie store nearest you, please use our store locator or call us at 1-888-232-4535.

2) Ship Your Items Back

If you received items by mail, it's easy to send them back!

Put the items you’re returning in the original package if possible

Indicate the item(s) you are returning and the reason for your return on your invoice

Choose a mail carrier, pay for postage, and send it to the address below

American Eagle Outfitters

450 Courtneypark Drive West

Mississauga, ON L5W 1Y6

Orders placed in store and returned to our distribution center will be processed in USD, with the exception of cash and debit transactions which will be refunded in CAD via mailed check.

By ordering goods from American Eagle Outfitters, I hereby authorize Livingston International (a Canadian customs broker chosen by American Eagle Outfitters) to act as my agent, to: (1) transact business with Canada Border Services Agency (CBSA), (2) clear my merchandise; and (3) account for applicable duties and taxes.

Looking to exchange? You can print our exchange form from the Track Order page. Once your order is found, click the "Get A Return Label" link to get started! Exchange requests cannot be processed for orders paid with PayPal, Cash, or Gift Cards.

Indicate the item(s) you are returning and the reason for your return on your invoice

Choose a mail carrier, pay for postage, and send it to the address below

American Eagle Outfitters

Attention: Returns Department

Retail Distribution West LLC

1301 N. Davis Avenue

Ottawa, KS 66067

Return shipping costs are nonrefundable and C.O.D. returns are not accepted. Please allow up to 5 weeks from the day the package is mailed for refund to be processed. Credit to your account should appear within 1-2 billing statements. At this time, we do not process exchange orders for international customers. If you choose to return your online order to an AE, AEO Factory or Aerie store in the U.S., please know only the amount charged for merchandise will be refunded. Shipping, tax, and duty costs will not be refunded. If you paid in a currency other than the U.S. Dollar, an AE Gift Card will be issued in U.S. Dollars for the refunded amount.