Support Center

How to restore?You can restore/retrive your account's username simply by contacting us from the registered email address (the email you've used while registering) and we'll be sending you all the associated accounts we have under this email address.
You can also retrieve your password easily after knowing the username, Go to https://www.immortals-co.com/index.php?page=restore and complete the form there. Once you submit the valid information, you'll be receving an email in your inbox includes the password.

Getting an error while downloading the client?Most likely it's your network being interrupted. However, you can use the Internet Download Manager to be able to resume the download process in case you get it cancelled everytime you try to download it while your network is unstable.
Also you can use these alternative download link in-case our CDN provider is having issues with your ISP.

How to restore?We are only able to help you in this case if your account was not a shared account, Otherwise your account will not be supported incase of loss.

How to avoid getting hacked?
We highly recommend you not to use any links from strangers, nor using your account's information at any other website but https://www.immortals-co.com
Also playing in a net-cafe could be causing data leak since you might use an infected/malwared computer, and in such a case, We will not be responsible regarding any loss your account might have.

To avoid Initializing application error (0x00007b) Our game installer will be installing the prerequisites packages such as C++ Redistributable packages,
and the required version of .NET framework. However if you still getting this error, it might be your DirectX is broken or entirely missing.In such a case it is
recommended that you uninstall all the versions of the packages (Visual C++ 2005, Visual C++ 2008, Visual C++ 2010) and then reinstalling them along with the DirectX

If you are receiving a "repair required" message from the Launcher right after you installed it,
That would be either your antivirus has marked some files as virus and deleted them or even your installation was not completely done.
However, We highly recommend you to uninstall the game through Control Panel > Programs and Features. Then re-installing it using our Installer again.

For Mac OSX?

Most of Mac OS users may experience the same error the image shows in below. *If you are using macOS Sierra 10.11.0 or newer version do the following steps, If you are running any later version, You can do the latest one only.*In such a case, Please consider applying the following steps or click here for a picture guide.

From Terminal, use the following command.
sudo spctl --master-disable
After providing your password, Go to System Preferences > Security Tab and Set the "Allow apps downloaded from:" to "Anywhere".

If you are looking forward to restore a deleted character, You will have to send us (by an email) the following information, in order to proceed with the restoration process.
Account ID/Username:
The deleted character name:
Security Question:
Security Answer:

Once you provide us with these information at staff@immortals-co.net, We will be able to proceed with the restoration process.
Please note that it may take a few days to get this process completed.

Why banned?Please try to log in and it will be stating why you are banned.
Whatever it says there, is not up to discussion because it was decided upon evidences and not upon others words.
Hopefully you understand that.

Wanna unban it?Please note that we do not unban players, Especially if your account has been banned for longer than a year which is considered as permanent ban.
Even though, Your account might have been deleted within the deletion cycle we do every while.

Basically We do not support scam cases so you gotta be careful while trading/selling/buying from strangers or people you do not trust, We are doing our best to warn you from the not-recommended players in-game so please pay attention to the warning messages you get while trading with players. Also When it comes to funds transfers. We highly recommend you to get the funds first before paying a dime.
Since we do protect the funds owner not the buyer.

You can load funds onto your account using our Purchase page, and you can further use them to buy any from our available offers here
Store. Please note that we do not do any deals regarding purchases, You do get VIP according to your balance.

The only and the most recommended way to report glitches or exploits would be through the email address "staff@immortals-co.net" explaining how to repeat the bug/glitch/exploit include a video if possible uploaded on youtube, or you can attach it via an email.