Position Description

The Shift Supervisor (SS) assists the Service Manager I and II and/or Sr. Service Manager I and II manage the operations and personnel for a shift of a particular location. The Shift Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Shift Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Shift Supervisor is responsible for ensuring the customers needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Shift Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Service Manager role.

For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

At Ryder, we offer outstanding incentives:

Generous Paid Time Off!

Excellent Benefits!

Tuition Reimbursement!

PPE & Uniforms provided at no cost!

Free Job training and development!

Career advancement strategies that will help you secure your future!

We are a fortune 500 company with 800 shops and 37,000 employees across the US! Employee satisfaction is part of our culture. Our employees like us so much; they stay with us an average of 24 years!!!

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APPLY RYDER/CAREERS THEN CALL RAY 800.969.3748

Requirements

College degree (Associates or Bachelor's) preferred or 1 - 3 years or more experience in a maintenance operations environment required

Demonstrated success in a Ryder role may be substituted for this requirement

Maintenance and Technical experience in a shop environment is required Supervisory experience preferred

Capacity to understand labor, financial and quality planning

Strong sense of personal accountability and a proven track record of achieving desired results

Ability to communicate effectively both verbally and in writing

Competent in basic computer skills and in a Microsoft Office environment

Experience with a Shop Management System is preferred

Demonstrated commitment to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record

Must have demonstrated customer service focus, work flow analysis and management skills

Exposure to Lean/Six Sigma principles preferred

Ability to solve operational problems with minimal assistance

Ability to resolve customer issues with minimal assistance

Ability to lead and train workforce.

Responsibilities

Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval

Ensures all warranty policies and procedures are executed

Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate

Responsible for conducting yard checks to ensure proper work scheduling and prioritization

Labor Management Provides management, training and development of all personnel assigned

Responsible for Performance Management of all assigned personnel

Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime

Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized

Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements Ensure Employee compliance with Safety and EPA regulations and requirements Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction

Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation

Responsible for the customer bill back process to include identification, review and approval of bill back opportunities

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.