Key

Sometimes when trying to update a Registrant's email address you can receive an error: "This email address is already taken."

This can occur in two scenarios:

When the email address is already being used by another Registrant in the current Campaign, or

When the email address is already being used (taken) by a Registrant in a different Campaign in your Organization.

In the first scenario, the Registrant's email address can't be updated as there cannot be 2 registrants registered for the same Campaign using the same email address. In the second scenario, follow the steps below to update the Registrant's email address:

If the Registrant did not pay a registration fee or donate to the Campaign: