Thank you for Subscribing to CIO Applications Weekly Brief

Automation and Machine Learning Help in Gaining Insights from Data

Data is ubiquitous, and humans are creating data at an unprecedented rate. According to Forbes, humans created more data in the last two years than all of human history combined. Data is of the utmost importance for businesses, and it is essential in creating new products, services, and ways of work­ing. However, companies face the challenge of using the data appropriately. The solution to this problem is getting real-time insights that allow a company to make better business decisions.

Data is not only used by humans, but it is also used by machines to optimize themselves at tremendous speed and accuracy. Automation and machine learning are bringing revolutionary changes like autonomous cars and virtual assistants.

Overcoming Obstacles

Companies are facing challenges such as complex data management, the reliability of systems, security, and wastage of time on manual work. Companies are losing money because of these challenges and they are already utilizing automation and machine learning to overcome them. When combined, these technologies can bring more value to a company quickly and efficiently. Experts predict that approximately 85 percent of the future customer interactions will be automated. As a result, the employees don’t have to perform repetitive and low-value support work. They can focus on solving customer problems. Similarly, companies need artificial intelligence-driven automation to comprehend the data and draw insights that are beyond human ability to assess and make judgments on customer expectations and real-time responses.

Perceptive Machines

New cloud applications equipped with machine learning and automation are assisting companies in adopting tools that they are already familiar with in areas like customer experience, supply chain management, enterprise resource planning (ERP), and human resource (HR). For example, an ERP application with AI will help improve efficacy. Likewise, the system could monitor the stock levels and automate the ordering and fulfillment process. These decisions are made by performing simple data analysis. These capabilities can be extended to other high-values business functions such as finance, HR, and marketing.

Autonomous Systems

Automation and machine learning play an important role in data management. The databases are self-securing and automatically patch themselves to safeguard themselves against external attacks. Such autonomous systems can lower costs, increase productivity, and optimize the workforce. AI-driven automation and machine learning can transform organizations and help them deliver efficiently and quickly.