Visible Mobile Review – More Cell Service For Less

One thing is visibly clear to me. When it comes to cell phone providers, there are now plenty out there to fit any need or want.

And now, enter Visible: a low(er)-cost, unlimited talk, text and data, cell service running on the Verizon 4G LTE network.

Who is Visible?

Visible is a subsidiary of Verizon Wireless. So many do not consider it a traditional MVNO (Mobile Virtual Network Provider), like Ting, Tello, and Twigby. I believe it was started to attract a younger demographic as their brand image certainly gives that feeling with the hip, bright and colorful look.

They offer an all-or-nothing plan of unlimited talk, text, and data for $40/month. Users are free from any other hidden fees. Sign-up via their app – and if you don't like their service after a month or so, you can cancel without worries (or fees).

Forbes had a look at Visible Mobile on how they can offer such an incredible, unlimited everything plan to customers.

Our trial with Visible

I'd never heard of Visible before one of their friendly reps reached out to us to see if we'd like to try out their service. Always game to test-drive a new(er) provider, we were offered a Samsung S9 for trial.

Since Visible had done a lot of the on-boarding for us, we didn't get a chance to see how the sign-up process flowed.

However, from reading some of the other reviews out there, it seems that many have had positive experiences getting onto the platform and set-up. We did see a couple of concerns for those using their own phones – but nothing major.

Customers can easily download the Visible app and sign-up right through their phone using Venmo, PayPal, and debit/credit cards. Easy peasy.

Visible app login screen

I was fortunate to use Visible on a recent road trip down to Texas to visit family. Since my Tello MVNO plan isn't as robust in sketchy areas and I have limited mobile data, I thought it would nice to have something that I could count on while I went to and fro.

And, the service performed like a champ everywhere I went. From Google Maps on the drive down to streaming music on Pandora to checking emails at the hotel, everything hummed along great.

I even tried a few phone calls and the connectivity was excellent. The only problem I experienced was receiving a call from Canada – as there was a bit of a delay after each of us talked. This could have been on the receivers end, however – and not related to the Verizon network.

While the network caps the speed at 5 Mbps, I didn't suffer any – except for when streaming video. Things just weren't as “sharp” when connected to a WiFi or larger network with greater speeds. Visible says they offer DVD-quality at 480p.

Note the following are typical speeds needed for various applications:

Streaming Video: 1-3 Mbps

Video Chatting: 1-2 Mbps

Scrolling through your social feeds: 1 Mbps

Streaming Audio: 0.5 Mbps

Coverage

So, by now you may be asking what does their coverage looks like. I think many providers are getting better at covering their bases these days with appropriately placed cell towers, leaving little gaps in coverage where needed. Visible is no different.

Visible's coverage map

Cons

Speeds are up to 5 Mbps (many of the big networks are 3-10x that – but charge 2x) – Currently speeds caps have been removed for a limited time

There can be some delays on the network if it gets congested

Only one plan offering

No customer support via phone (text, chat, Facebook or Twitter are available)

Pros

Affordable unlimited everything plan

Easy on-board

Excellent coverage and service

Apple and Android phones available

Bring your own phone/phone number

Visible offers the least expensive unlimited plan on a single line (as a carrier)

Phones

Currently, Visible offers the following phones for purchase – including pre-owned:

Final thoughts

From my month-long experience, I would rate Visible as one of the better lower-cost cell services you can find. While not as affordable as some MVNO players, they are in the “ballpark” in terms of thriftiness. And, if you are someone who travels a fair amount, requires big-network stability, it may be just what you are looking for.

Have you any experience with Visible? What are your thoughts / or what is the plan you've been happy with?

Disclaimer: TTG received a phone to try-out for this review. We do not receive any commissions if you wish to purchase via these links – at this time.

Owned by Verizon, Visible is a new wireless carrier, offering unlimited Messages, Minutes, and Data* (currently at uncapped speeds), on Verizon's 4G LTE network. An unlimited hotspot is also included with speeds up to 5 Mbps. Visible has no physical stores. You can easily sign up for service at Visible.com. Visible also offers Party Pay, a no catch shared plan that allows each member of the plan to share the savings without having to share the bill or data.

*In times of traffic, your data may be temporarily slower than other traffic.

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11 Comments

Seth Henry

July 13, 2019 at 4:54 pm

I have been with Visible since the beginning. They have HUGELY improved their service. They run on the Verizon network and are owned by Verizon so you are getting Verizon service, unlimited everything, including data, for $40/month!

They are running a special right now where you get between $100 and $200 for switching to Visible or for buying a new or pre-owned phone through their website.

My wife and I are both on Visible and we actually stopped paying for home internet service and now just use our unlimited hotspot.

I’ve found their customer service chat and email to resolve issues quickly.

I’m going to strong disagree with Seth here. I’ve been trying to create a new customer account with them for the past two weeks and have found to service to be nonexistent. Literally there are no customer service reps replying to the chat. Whether it’s on the website, through the APP, on Facebook Messenger, or Instagram, no one has replied to my requests for assistance for 3-4 days straight! I think they should change their name to INVISIBLE!

Thanks for being honorable and ethical and posting my comment, although it may prevent people from clicking your affiliate link.

I’ve been with Visible for 2 months now. It took over a month to get my phone connected. I have 5 full bars on my Iphone but no one can hear me clearly when I used my phone (switched from Verizon). My speeds with Visible (Fast.com, Speedtest.net) are around 100 kbps. Company rep told me I should get from 5 mbps to 15 mbps. I’ve never gotten that. Hotspot is a joke as it’s even slower. I’ve measured in the 20’s. KBPS! I’ve been in the chat app so often I know the agents by name now. No one can help. It’s always: “power device off/on.” Or, “remove SIM card, wait…” Or “turn airplane mode on, off…” Or “reset network settings” Or some combination thereof. Speeds have consistently dropped from 700 kbps to as low as 26 kbps. I keep screenshots daily. Slow even at 3AM on a Sunday morning.

Rep just told me (in app chat) that it’s network congestion. WHAT congestion? I just went to Walmart to use their free wifi. My college town is dead at this hour.

Visible just doesn’t have the juice to provide its large/growing customer base the services Visible advertises. It’s not “unlimited” if the speeds are consistently back to dial-up era so you can’t use the internet and tech support can only have you do the same 5 things to your phone–none of which solve any problems.

I won’t be staying with this company AND I’m telling everyone in my social network about my experience. Complete with screenshot evidence of ineffective support chats and abysmally slow internet speeds.

I can honestly say I don’t have any issues with performance on Visible. It must be because you’re in a college town. However there’s a Pitt campus here in town which is less than a mile from my son’s school (elementary, middle and high school) a mall, theaters, Wmart supercenter, various other jamb packed places. I’ve had no problems in the vicinity running anything on Visible mobile yet. Coming from Verizon prepaid the last 3 years, my service was throttled badly over post paid customers (which I used to be).

I just recently made the switch to Visible mobile after roughly 20 years of service with Verizon wireless. I can say it was definitely a rocky process, although worth the pain and agony so far. Porting in from Verizon, or a “migration” as they call it, you’d think would be a simpler process. Three days without service was enough for me, drew the line right there and filed a complaint with the FCC. This only after speaking with Verizon about why I have no service, and there response being “No port request was ever put in.” and “Your phone number is sitting inactive. You’ll have to go get another number from your new carrier.” Anyone who tells you this is lying to you, you have 30 days to reclaim your number period. Don’t become a casualty of the ongoing phone number wars, your number is just that YOUR NUMBER. Enough said on that. Visible is what I’ve been looking at for a couple of years now, waiting for Android compatibility. The coverage is about as good as Verizon with the exception that you no longer can run on analog or 1x signal. Which can limit you mainly in rural areas. Verizon has always had the best coverage here. If you get good Verizon coverage where you are this will not be an issue. My house is 14 miles from the city and using a booster can get around 20 Mbps down, 1 Mbps up, ping about 100 ms. That’s great for the mountains of PA, very hard to get coverage when you’re constantly blocked by hills. Speeds increase dramatically in around town with 50 down, 50 up, ping 60 ms. More than enough to do what you need to do online, and no worries on how long you can do that. No more $15 a gig overages on data. At $40 a month unlimited everything it’s a deal, unlimited hotspot makes it a steal. My referral code is BLng7 if you’re interested in trying out the service.

Update to Visible Mobile now offers “Party Pay”, similar to a family plan including discounts. Creating a party adding friends or family to your party gets you a $15 a month discount. Up to 4 people can join your party, max discount is $15 per line. Party leader bill is $25 including one additional phone the other line is $35, with three phones the additional is $30, with four phones $25 per line a month. Figure on 2 phones $60 mo, 3 phones $80 mo, 4 phones $100 mo. You still can manage and pay your own bill from your account. My discount/referral code BLng7

I feel like I am cheated on!!! I had t-mobile as well as my wife. We were paying about $17 per month and since I needed unlimited data, I ported my SIM to visible and so did my wife. Obviously, we checked the compatibility of our phones and got the green light to switch to Visible. The sim works fine on my Pixel 3 XL but never had any data on my wife’s phone which is Samsung S9+. After days of useless online chats, I got a chance to talk to one of their superiors and she told me, basically, their SIM doesn’t work reliably on Samsung S9 family, specially if the phone is bought unlocked!! She said it is written in their website that the compatibility checker is just “indicator” and they don’t guarantee Visible work on this phone!!!! It is so sad! They never mention it in an obvious way otherwise, I would never have ported to Visible. The least could do is to make this awareness online, on any related platform, so other people don’t lose money and time on this!

Me too. Spent the last 3 weeks trying to become a customer. First they tell me there is signal where I live…there is not at all. Then they send me a different phone than the one advertised. Horrible camera with great paper specs. And you cannot buy a case for it anywhere online or the mall or anywhere. Then they take 2 weeks to get my number ported and my phone activated. And there is no signal. So I want to make a return. Well it has been longer than the 14 day return period they tell me. I let them know 100k people plus would read my reviews if it took me a year. They then decided they could do a return. I offered to exchange phones with the other option they offer…a moto e6…which you can get a case for…but they could not make that work unless I go through the whole miserable process again. Which would mean getting service again on another phone just to port it out…only $5 AGAIN…but I am trying to save money here. 20 hours on chat $5 lost on port process…worthless. Lesson learned…priceless.

I just chat’d with Visable regarding what phones might have issues. Thinking about trying their service.
This is the response on 12-16-2019. In case is will help someone.

Ok, I have here that Samsung Galaxy S8 (Unlocked models direct from Samsung are NOT compatible, including SMG950U AND SMG950U1).
Samsung Galaxy S8+ (Unlocked models direct from Samsung are NOT compatible, including SMG955U AND SMG955U1).
??Samsung Galaxy S9 (Unlocked models direct from Samsung are NOT compatible).
Samsung Galaxy S9+ (Unlocked models direct from Samsung are NOT compatible).