Delivering the right outcomes

We are all used to delivering the required outputs from our engineering and construction projects, but how do we know that the 6 pm are delivering what the client and the customers need?

To help address this, Highways England have introduced internal Sponsorship to make sure that it is delivering the right outcomes, as well as the required outputs. A key component of this is ensuring that the customer is considered at all stages of the project life cycle, not just during construction, and this is a key driver for Highways England. Transport Focus is the independent transport user watchdog and works closely with Highways England, as a critical friend, to make sure that it is delivering on this commitment.

The presentation will cover how both organisations are independently and jointly working to make sure that the client and customers are getting the right projects that are being delivered in the right way and that still offer for value for money.