My question is has anyone ever had this happen to them? Is it possible beckett lost my cards BEFORE shipping them back? There were some really nice non-sport cards in the group and I really need these shipped back to me at some point. Any info you guys could give would be great!

I am now convinced that beckett is going to keep my cards. They do not reply to messages and give me the run around on phone calls (which are probably just calls to a call center in goodness know where)

This is just awful. I have been a very loyal bgs, and beckett.com, user since 1999.

Nice to see beckett cares. What an absolutely garbage customer service department.

I shipped mine on the 28th and I just received an email last monday saying they received and are processing them. Maybe they're slammed with work right now. My 2006 tops 52 matt kemp auto is in there so I hope I get mine back. Good Luck with yours

UPDATE: Had to call everyday last week with "Wilmer" at the call center making a "ticket." These "tickets" must be worthless because I never heard anything until I basically explained to Wilmer on Thursday I was going to call non-stop until he gave me the # of someone who had the power to do something other than make a "ticket."

He then gave me the contact of Jereomy Murray Operations Manager. Mr. Murray informed me he heard of the problem the week before...and scheduled a meeting with the shipping department for the next day. I don't know how big this beckett building is that he couldn't just walk over and find out what is going on...

Anywhoo after waiting until about noon on Friday to hear something I had to send another email to Mr. Murray. He finally got back to me and said the cards were in the "vault" and that they would be shipped back that day.

Still waiting on the cards, but at least I have a tracking (should arrive today)...Glad I paid for the 10 day service...it only took about 6 weeks to get my cards back.

(10-02-2012 02:32 PM)creativemunky Wrote: Sounds like the box was misplaced, possibly mixed up with new arriving cards if it was in the vault. Sounds like a simple employee error, but I feel ya, Id be paranoid too.

That is most likely the case - the only thing that rubbed me the wrong way was how often I had to call and the lack of response to any emails (other than to Mr. Murray.)

Mistakes happen in every line of work, I would just have liked for them to have been on top of it much quicker.

In the end I did receive my cards and a coupon for free gradings...which was nice of them.

(10-02-2012 05:25 PM)dahouse123 Wrote: That is most likely the case - the only thing that rubbed me the wrong way was how often I had to call and the lack of response to any emails (other than to Mr. Murray.)

Mistakes happen in every line of work, I would just have liked for them to have been on top of it much quicker.

In the end I did receive my cards and a coupon for free gradings...which was nice of them.