F.A.Q.

How do I make a reservation on-line?

It's quick and easy: You can access our Reservations section from all pages of our web site. All you need to do is enter your arrival and departure dates and the number of persons, after which you will be shown a list of room types and rates to choose from. Your reservation can be completed in a few simple steps:
- Choose the rate and the room type you wish to reserve
- Specify the type of accommodation required, if your children are travelling with you and the total number of persons
- Complete the reservation form with the personal information required and your credit card details. You will find our cancellation policies on our web site
Once you have completed all the steps, you will receive an e-mail containing your confirmation code, which should be quoted in all correspondence between you and the hotel. This same code will be requested should you need to cancel your reservation.

Why do I need to specify my credit card details?

Your credit card details are required in order to guarantee your reservation. No deposit will be taken prior to your arrival.
In accordance with hotel policy, a penalty of one night's room rate will be applied in the event of of no-shows or late cancellations.

What is the cancellation policy of the Hotel?

Bookings must be cancelled by 6PM on the day prior to arrival (local hotel time) to avoid a penalty of one night's room rate.
A cancellation fee of one night's room rate will be applied in the event of a cancellation after this deadline or in the event of a no-show.
If you cancel your internet reservation within the established time limits you will receive a cancellation number. If you fail to do so, please contact the booking office.

When will I receive confirmation of my reservation?

Your online reservation is accepted as soon as you enter your credit card details. You will receive your reservation code and a summary of your reservation via e-mail.
With regards to availability requests, our booking office will get back to you within 2 working days.
If you do need an answer urgently, please be so kind as to contact our booking office directly (Tel. + 39 06 69 52 0788)

Will I receive a written confirmation to my on-line reservation?

Yes, you will receive a summary of your reservation, together with your reservation code, to your email address.

Is there any additional cost if I decide to make my reservation using this website?

No, no reservation fee is applied for using our reservations system.

Does the Grand Hotel de la Minerve accept all credit cards?

The credit cards accepted as a guarantee are: American Express, Visa, Mastercard and Diner’s.

The credit card details I gave to guarantee my reservation are valid, but the system doesn't accept them: Why?

Please check whether:
-The card type is accepted by the hotel
-The credit card expires before your arrival date
-The credit card limit has been exceeded
-The details are correct but they have not been accepted because of a system failure

How can I make special requests regarding my stay?

Special requests can be made when booking your reservation online by compiling the “special requests” field on the reservations form. You may ask for a specific floor, view or room, both for your reservations and for availability requests.
The hotel will do its best to accommodate your requests, however, such requests are subject to availability on arrival and thus cannot be confirmed until the moment you check-in.

Our children will be travelling with us: Do we have to inform the hotel?

Yes. Children under 3 stay free when sharing their parents' room.
On request the hotel can provide a cot for your room at no extra cost.
Extra beds are also available (charges apply) and must be reserved before arrival, as not all rooms are suitable.

Where can we find directions to the hotel?

You will find directions to the hotel in the “How to reach us” section of this web site.
For specific transfer requests from and to the airport, please be so kind as to contact the hotel directly.
No complimentary shuttle bus service from / to the airport is provided by the hotel

How can I reserve a room at a discounted rate?

You will find our discounted rates on this web site. Simply choose the rate you wish to reserve from those listed.
Should you wish to receive information on all our special offers, please subscribe to our mailing list.

At what time can I check in to my room?

Rooms are guaranteed from 3:00 PM on the day of arrival onwards and upon departure guests should check out by 12:00 PM.
If you only need to check your luggage, a deposit is available for guest use.
For any further queries please contact the hotel directly.

Our pet usually travels with us: Are we going to have to leave it at home?

Small dogs with a maximum weight of 3 kg are usually welcome. We do however ask you to inform our booking office in advance, as not all our rooms are suitable for your little friend.
We are sorry to inform you that all other pets will have to stay at home.

What is the best way to change or cancel a reservation?

At the moment it is not possible to change a reservation on-line, so for any variations please contact the hotel directly.

Can I reserve more than one room at a time?

Yes. Enter your arrival and departure dates to check availability, then choose the rate type desired. During the subsequent steps of the reservation you will be given the option to book one or more rooms.

There are no rooms available at the Grand Hotel de la Minerve. Can you suggest some alternative options?

If you are looking for a 5 star hotel, located in the heart of Rome and equipped with all modern comforts, you can check availability at our sister property, the St.George.
Further information on the hotel can be found at www.stgeorgehotel.it
For any further information requests you may contact the hotel directly:
Grand Hotel de la Minerve
Piazza della Minerva, 69
00186 Rome - Italy
Tel : +39 06 69 52 01
Fax: + 39 06 67 94 165
info@grandhoteldelaminerve.com

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PRIVACY AND COOKIESPRIVACY POLICYREGULATORY REFERENCES
Directive 95/46/CE of October 24, 1995 on “the protection of individuals with regard to the processing of personal data and on the free movement of such data ”. Directive 2002/58/CE “concerning the processing of personal data and the protection of privacy in the electronic communications sector”. Legislative Decree June 30, 2003, no. 196, “Code on the safeguarding of personal data”.

DATA CONTROLLER
In the context of consultation of this site, data may be processed which involves identified or identifiable individuals. The “Data Controller” processing such data is Grand Hotel De La Minerve, Piazza della Minerva, 69
PLACE OF DATA PROCESSING
Processing related to web services provided by this site takes place at the supplier's premises and the data are processed only by technical staff, properly appointed to carry out the processing, or by people appointed to carry out occasional maintenance operations.

KINDS OF DATA PROCESSED
Navigation data
Computer systems and software procedures enabling operation of this website, during their ordinary operation, collect some personal data the transmission of which is implicit in the use of Internet communications protocols. Such information is not collected to be associated with identified interests, but by their very nature they might make it possible to identify the users. This class of data includes IP addresses or domain names of computers used by users connecting to the website, URI (Uniform Resource Identifier) addresses of requested resources, time of request, method used to submit the request to the server, the size of the file obtained in reply, the numeric code indicating the response given by the server (successful, error, etc.) and other parameters involving the operating system and computer environment of the user. These data are used only in order to obtain anonymous statistical information about the website and to ensure its proper operation, and are deleted immediately after being processed. Furthermore, such data may also be used to ascertain liability in the event of computer fraud against the site.

Data provided voluntarily by the user
Optional, explicit and voluntary delivery of personal data by the user in the registration forms available on this website imply later acquisition of the data provided by the sender, needed to deliver the requested service. Specific summary information will be provided or displayed on the website for specific on-demand services.

COOKIES
This website uses so-called cookies for purposes strictly limited to transmission of session identification data (consisting of random numbers generated by the server) needed for safe and efficient exploration website.
However, should the user prefer not to receive any kind of cookie on his computer, from this or from any other website, he may raise the privacy protection level of his browser using the appropriate functions. Grand Hotel De La Minerve reminds you that, pursuant to article 7 of Legislative Decree of June 30, 2003, no. 196, those who use such solutions have the right, at any time, to demand deletion of information collected using cookies.

OPTIONAL CONFERRAL OF DATA
Except for what was specified concerning navigation data, the user is free to provide his personal data. However, refusal to do so may make it impossible for him to obtain what he is requesting.

MANNER OF PROCESSING
Personal data are processed, also using automatic instruments, for the time strictly necessary to achieve the purposes for which they were collected. Specific safety measures have been taken to prevent loss of data, illicit or improper use and unauthorised access. Grand Hotel De La Minerve has taken all the minimum safety measures required by the law and on the basis of international standards, it has also taken further safety measures to cut down to a minimum any risks involving confidentiality, availability and integrity of data collected and processed.

SHARING, COMMUNICATING AND DISCLOSING DATA
Collected data may be transferred or passed on to other companies for activities strictly connected and instrumental to the operation of the service, such as management of the computer system. Personal data provided by users who submit requests for delivery of information material (brochures, information material, etc.) are used only in order to provide the requested service or performance and will be disclosed to third parties only if necessary for such purposes (companies providing packaging, labelling and shipping services). Apart from such cases, the personal data will not be disclosed or transferred to anyone unless provided for by contract or permitted by the parties. In such cases, the personal data may be disclosed to third parties, but only and exclusively in the case where: a) there is explicit agreement to share such data with third parties; b) it is necessary to share the information with third parties in order to provide the requested service; c) it is necessary to fulfil demands by Court or Police Authorities. No data coming from the web service will be disclosed.

RIGHTS OF THE AFFECTED PARTIES
Parties to whom the personal data refer have the right at any time to obtain confirmation that such data exists and to be advised of their content and source, the right to have inaccurate and/or incomplete data updated, rectified or supplemented, or the right to obtain correction of the data (art. 7 of Legislative Decree of June 30, 2003, no. 196). Pursuant to the same article, the party affected has the right to demand erasure, transformation into an anonymous form or blocking of data processed in breach of law, as well as to object, for legitimate reasons, to processing of such data.

AMENDMENTS TO THESE PRIVACY POLICIES
Grand Hotel De La Minerve regularly checks its privacy and security policy and, if necessary, updates it depending on changes in the law or in organisation or required by technological developments. Should the policy be updated, the new version will be published on this page of the website.

QUESTIONS, COMPLAINTS AND SUGGESTIONS
Anyone interested in further information, in providing suggestions or in making complaints concerning our privacy policy or the manner in which our Company processes personal data, may write to Grand Hotel De La Minerve, Piazza della Minerva, 69 or to .