You greet your customers when they come through your door, why should your website be any different?

Never Lose A Lead

When all operators are offline, or are too busy to accept a chat, visitors have the option to ‘leave a message’. All operators will receive notification of the message and can easily view it via the operator console.

Unlimited Operators (Agents)

Monitor your web site with one or more operators. We will create as many operator accounts as needed and control the web sites they’re permitted to monitor. Operators can also chat privately between themselves.

Android Chat App

Accept chat requests using our free Android application for Android mobile phones and tablets. Never miss a chat from your visitors using this application over a cellular or WiFi network.

Mouse over the hotspots below to learn more about our simple, yet robust website monitoring window

Order Live Chat For Your Website Today - Only $35 per month

More Features of Our Live Chat Service

Between our audio notifications on PCs and Macs and our Android mobile chat application, there is no need to add any additional staff to manage your online chats. You can share the load with unlimited chat agents and if there is still nobody available, your chat requests will roll right into your messaging system so no leads are lost.

Ask web site visitors if they need assistance by sending them an invitation to chat. Displays as an ‘eye-catching’ floating image that can be accepted or declined. Invites can be configured to send at a specified time, or sent manually by the operator(s).

Monitor multiple parts of your site. One operator can manage just one department or all departments, and multiple operators can manage multiple web sites. Our live chat software is flexible enough to be configured to your customer support needs.

See information about your visitors, including how they arrived (search engine, blog, advertising, banner, etc.) and what path they’ve taken through (web pages viewed – “footprints”) — all in real-time.

Ask web site visitors if they need assistance by sending them an invite to chat. Displays as an ‘eye-catching’ floating image that can be accepted or declined. Invites can be configured to send at a specified time, or sent manually by the operator(s).

Choose whether you want to display a generic ‘chat now’ image or a chat invite box containing custom text you specify. Very useful in sending personalized invite requests based on what the visitor is viewing on your web site.

Use your own custom online/offline images, or let us design them for you. You can also choose to show an ‘offline’ image, or no image, when all your operators/staff are offline. The chat window ‘logo’ can be customized as well.

Visitors will see the padlock icon in their live chat browser window letting them know the conversation is encrypted. This makes it safe for your users to pass on sensitive information – even payment information.

Using live support software you can enter a URL into an input box and send (“push”) the link to a web site visitor, resulting in their browser going to that address. This is very useful if you want to help them find a particular web page on your site.

Follow along with visitors while they go through your web site with the help of an additional browser window that shows what your customer is viewing. The customer support agent co-browse window changes as the visitor changes pages.

When a website visitors clicks on the ‘chat now’ image, you’ll be notified via sound and visual notification within the operator console. Sounds will occur even if operator console is minimized. ‘System tray’ (taskbar) notification (for those operators with/without external sound) is also available.

See all your previous chat sessions on the ‘Reports’ page. Easily follow up with customers by reviewing chat conversations made with your operators. ‘Chats per day’ bar chart offers valuable insight into how often the live chat service is used.