Twine isn't updating dashboard & won't go into setup mode

My twine "Hasn't been heard from.", but will not go into the setup mode. I have removed the batteries for >10 seconds; I have tried USB power instead of batteries. The LED pulses a few times, then goes out. Flipping the twine over causes the LED to flash once (on then off) and then nothing.

Answers

Paul, I'm having the same issue. It happened for me a few times before which coincided with the times listed when others had this issue, and then just started working. All five of mine stopped showing up (reporting) in the dashboard around the same time as yours. I've confirmed: they have brand new full alkalines; they connect to my wifi AP; when I turn them over, for a brief time I can ping them (while they are trying to connect to twine.cc aka 107.21.16.90:443 aka ec2-107-21-16-90.compute-1.amazonaws.com) and also that I see the ports and connections in my Internet facing router to 107.2.16.90:443 . The same thing happened before; all of the sudden, it started working. I don't think there's anything we can do to remedy it, but that we have to wait for Supermechanical to fix whatever transient issue occurs/is occurring. That's just my two cents.

And now it's gone into "hasn't been heard from" mode. Since I have it monitoring a house about 150 miles away it's a bit difficult to pull the plug and see if I can reboot it or otherwise troubleshoot.

Same issue here. Twine was working fine but now hasn't been heard from in 24hrs. When I flip it over the light comes on for maybe 5 secs then goes out. The twine connects to my wifi network, I can even ping it when it's upside down but it won't "phone home". Any advice?

The Twine server appears to have been having issues around the 21st of July (for me anyway), Aug 2-3 for those who mentioned it above (also me), and now that Paul, M.G. and myself are suddenly having the same issues, it appears that to be the case again.

Still down for me.

I wish Supermechanical would comment on this, and let us know they are aware of yet another outage and what the ETA is for bringing it back up.

Everyone, apologies for the downtime and for not communicating it better.

There was a problem affecting some users this weekend, much like previous outages, where first, connections from Twines were being dropped by the server, and eventually, the twine.cc site crashed. We didn't catch it right away because it was a gradual degradation that dropped only some Twines, and worse, this time it didn't trigger our watchdog process that notifies us as soon as something's wrong.

To prevent this from happening again, we're 1) addressing the degradation issue in code and server resources, 2) changing to a new external watchdog service and 3) adding more points to monitor failures internally and externally, so that if something does go wrong, our watchdog processes can correct the problem and/or make us aware of it immediately.

Everything should be running as of this morning - email us at help@supermechanical.com if you're still seeing problems and we'll get on the case. I'm sorry for the trouble, and we'll do better in the future.