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We got what we paid for. Stayed here after the power failures in the DC area. Nothing else was available. It was not great. But did not feel or look clean.

First room one in my part found trash and food from previous guest. She was moved to another room and they did not note that so the staff was not sure where they were. My mother had someone try to enter her room - at 10pm. It was a staff member - went to the wrong room.

Nothing bad happened - but it felt disorganized.

The rate was excellent - we didn't pay much, didn't get much.

Don't expect the Ritz, basic accommodations here. if that's what you need - it will suffice.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management response:Responded July 11, 2012

I recently received a copy of your review of the Homestead Washington, D.C. - Sterling. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The issues you describe are unacceptable to me and not at all representative of our quality standards. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I have been staying at the Homestead for about 2 months. I had valuables stolen from my room but there was no sign of force entry. Maid service is once per week but not due for the day I was robbed. Neither Desk attendant nor home office were any use,help, or insight to check card key entry... merely a "sorry sir."

Also, the rooms are dated. KIitchens and bathrooms had bug problems and during weekly maid service they obviously attempted to spray for bugs because I noticed that the room had a terrible chemical stench every Monday and the bug disappeared until Friday.

The free WIFI was ok and they have a coin laundry on site but it is expensive - suggest you go two miles to use another coin laundry that is in better shape and less expensive. I've had a few different rooms here and they are not as NEW nor CLEAN as their website shows.

I suggest that you spend a couple of extra dollars to stay at the comfort suites (dulles) or if you are longer term then use craigslist to find a month to month room.

It is not that convenient to the airport (IAD) and 30 miles from DC.

Room Tip: I have noticed some (presumable) prostitutes using this hotel and they specifically askied the front...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Management response:Responded July 11, 2012

commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff.

We know that we didn’t get to be a member of America’s number one family of extended stay hotels over night; we did it by focusing on one customer at a time. We know that a totally satisfied customer is one who will come back and stay with us again. That is why we take your review so seriously. It reminds us that despite all of the regular praise we receive, we still have room to improve.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I usually stay on the weekend for leisure, the front desk who works in Saturday is very friendly and helpful. He usually knows all my information as being regular customer for that hotel now. Quite place on the weekend and really enjoyed my stay . Would like to recommend it to others.

It was very kind of you to take the time to publish such a positive review of your stay at the Homestead Washington, D.C. - Sterling. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to continue to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any way.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Really loved the quite environment. the front desk staff was so helpful and courteous . The Housekeepers were also helpful and help me get some extra pillows and towels. Really i loved the stay at homestead.

It was very kind of you to take the time to publish such a positive review of your stay at the Homestead Washington, D.C. - Sterling. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Enjoyed my stay here. I did not like the idea of staying on the first floor due to lack of privacy; however, the front desk guy was nice enough to accommodate me on the second floor. It turned out to be a perfect room for me as I could stop out on the balcony to smoke. Very quite and clean, close to highway but far enough so you can’t hear it. Furniture was a little dated. All in all very nice place.

I am very pleased with my stay at Homestead Sterling Virginia. The staff are WONDERFUL and very helpful! I have been very pleased that they make a daily practice of going the exceptional distance to make it a very pleasant stay! They are very quick to respond to any need at any time of day. I have stayed there for many months and am pleased to report that everyone has made me feel at home and the facilities are OUTSTANDING!! It is a very quiet safe place to live for children and adults. The location to Dulles airport and exceptionally inexpensive prices round out the amazing value. I would recommend Homestead Sterling/ Dulles to anyone for short or long stays. Very easy access to highway and local ground transportation. Very clean and secure.

Room Tip: Pets are welcome. There is a large green grassy area for walking pets and nearby restaurant in walk...

I stayed (2) nights at this property 2/15/12 & 2/16/12. It is sub quality, not recommended for a business traveler. (1) There is no desk in the room, (2) the TV is tube and receives maybe 20 channels, (3) there were no trash cans in the rooom, (4) after my first night stay when I returned the room had not been cleaned, when I asked the front desk what was up with that they said they only clean once a week or can clean daily for an additional fee, (5) no shampoo in the bathroom, (6) a person in the adjacent room smoked most of the night and the fumes seeped into my roonm, (7) I had an early flight and attempted to check out at 4am, although the office claims to be open 24 hours it was not, (8) I attempted to use the courtesy phone outside the office to check-out, the phone did not work, (9) I called the main number, the phone disconnected after three rings, I attempted this several times, (10) I called again around 9am the phone rang over thirty times with no answer, (11) I called several times at noon, sames results the phone rang over thirty times with no answer. Here I am needing a receipt to bill against my expense report and I cannot make connection with the property I stayed at. In my thirty-five years of travel this was the worst experience ever and the first time I've written a property up for a terrible experience. Pay a few more dollars and stay at another property don't waste your money on this place. I'll never stay at another one no matter where they are located.

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Also Known As:

Homestead Dulles/Sterling Hotel Sterling

Extended Stay America Sterling

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