Giltrap Group - Client of 18 Years

Warren Gibb

I am pleased to be able to acknowledge the long relationship which the Giltrap Group has had with the TSI (formerly Systime) organisation.

When assessing the products on offer, there were many hardware solutions available and several software packages which could be adapted to our requirements. Our focus in choosing Midas ahead of others was on the assurances of backup following installation and down through the years. Our perception was that your people would give us the best support.

Over the eighteen years of our subsequent relationship our experience has justified the decision to run with TSI. With so many separate user points and a large number of contact people on the client’s side, problems, whether perceived or real, will emerge. We have appreciated the ability to engage with your organisation at the most senior level to resolve issues and the hardware and software systems have served our needs extremely well.

Of particular note has been the consistent and highly competent support from your technical and engineering people and their willingness to work until the job is done, when needed. This has been evidenced when your organisation has shown is its responsiveness in emergencies caused by lightning and flooding where, on several occasions, your team has dropped everything to get us back up and running in short time.

We have also very much appreciated the outstanding contribution made to our many building projects over the years which has been invaluable to us both in the design and implementation of information systems.

Every successful business needs partners involved in its key functions on whom it can depend to deliver when called upon. The people at TSI have delivered to a very good level, reflecting an excellent service ethic and I would happily recommend the TSI culture as a positive element to any business considering utilising their technical expertise.