Downgrade your Hootsuite account or trial

Monthly plans: Monthly plans and trials can be downgraded at any time. Trial and Pro plan downgrades are immediate. Professional and Team plan downgrades take effect at the end of the current paid service period.

Annual plans: Annually billed plans are a one-year commitment. Downgrade requests can be submitted, but the downgrade will not take effect until your one-year term is complete.

Accounts with overdue balances cannot be downgraded or cancelled until the balance is settled. Update your billing information to continue with the downgrade process. Note that downgrades can only be completed from the web dashboard, and not in the mobile app.

In this article:

To downgrade a monthly Professional or Team plan

Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Billing.

Click Change plan type, under Your Current Plan.

Click Downgrade under the plan type you want to downgrade to.

Select your reason for downgrading.

Review the features you will no longer have access to. If you are currently using features not available to the plan you are downgrading to, follow the prompts to remove them.

Click Confirm downgrade.

To downgrade an annual Professional or Team plan

Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Billing.

Click Change plan type, under Your Current Plan.

Click Downgrade under the plan type you want to downgrade to.

Click Downgrade My Account.

Click Downgrade My Plan to confirm.

To downgrade from Hootsuite Pro

Downgrading from Pro will immediately remove all features from your dashboard that are not available on Free plans. This includes additional social profiles, and their scheduled content. To ensure you keep the three social profiles you want, remove additional profiles before you downgrade.

Click your profile picture ( by default) in the top-right corner of the dashboard, and then select Billing.

Under Current Plan, in the top-right corner, click Change plan type.

Click Downgrade.

Review the features you will no longer have access to, and then click Save and Proceed, or, if Pro features are being removed from your account, click Remove Everything, and then click OK.

Click Continue.

Avoid unwanted charges by downgrading your account five business days before your billing date.