Optimizing the New Outsourcing Model

Peggy Bresnick Kendler06/01/12

Optimizing the New Outsourcing Model: As the role that technology and the IT organization play in the insurance enterprise becomes increasingly strategic and influenced by consumerization, the traditional value of outsourcing as a cost-saver is being expanded. Meanwhile, new outsourcing opportunities are emerging around cloud and web-based initiatives, mobility, real-time interactive customer service, and data management. What is the new thinking in insurance about outsourcing and what are the new opportunities - and risks - in the current hyper-connected global financial services environment?