Concierge - Spring 2018

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Jasper Park Lodge. Your ability to anticipate Guest needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".

Summary of Responsibilities: Reporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Follow Front Office policies, procedures and service standards

Assist guests with mail, messages, and any plans or arrangements they require including babysitting and dog-sitting

Assist guests regarding hotel facilities in an informative and helpful way

Promote and sell the services and concessions within the Hotel as well as services offered by suppliers

Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure

Act as a liaison and resource for other departments and employees of the Hotel

Follow department policies, procedures and service standards

Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador

Constantly be aware of daily functions and promotions in the hotel

Following all safety and sanitation policies

Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles

Other duties as assigned

Qualifications:

Previous customer related experience required

Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred

Computer literate in Microsoft Window applications an asset

Previous experience with Property Manager and Book it!, Open Table and Kipsu text messaging system an asset

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable, self-starter and goal oriented

Ability to work well under pressure in a fast-paced environment

Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Sitting: 0-1 hrs/day

Walking: 7-8 hrs/day

Standing: 7-8 hrs/day

Bending/Reaching: 0-3 hrs/day

Pushing/Pulling: 0-3 hrs/day

Physical effort: medium, required to lift up to 50lbs

Environmental stress: busy atmosphere

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Requirements

About Us

Situated in Alberta's magnificent Jasper National Park, a UNESCO World Heritage Site, the iconic Fairmont Jasper Park Lodge resort invites you to experience our Great Canadian Lodge, surrounded by nature and abundant wildlife.
Fairmont Jasper Park Lodge is a 700 acre year-round luxury mountain resort which wraps around the shores of pristine Lac Beauvert and Canada's #1 Golf Resort Course. The resort's charming village of cedar chalets and Luxury Signature Cabins, all connected by picturesque paths, offer guests and colleagues a unique access to explore the natural environment surrounding the resort. We are thrilled to share plans for an exciting multi-year, multi-phase renovation. The extensive project will touch almost every area of the resort, further enhancing the guest experience for many years to come.
Enjoy a wide variety of outdoor recreational activities including golf, hiking, canoeing, kayaking, horseback riding and mountain biking in the summer and ice skating, snowshoeing and skiing in the winter. Join our team today!

http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Concierge - Spring 2018

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Jasper Park Lodge. Your ability to anticipate Guest needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview: Fairmont Jasper Park Lodge is surrounded by the snow capped mountains and enchanting lakes of Jasper National Park; a UNESCO designated World Heritage Site which includes the #1 Best Golf Resort in Canada by the readers of SCOREGolf Magazine, a newly redesigned Fairmont spa, 6 food and beverage outlets, and many outdoor activities which are right outside your door. No matter what time of year you visit Fairmont Jasper Park Lodge, you can expect to be a part of "The True Rocky Mountain Experience".

Summary of Responsibilities: Reporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Follow Front Office policies, procedures and service standards

Assist guests with mail, messages, and any plans or arrangements they require including babysitting and dog-sitting

Assist guests regarding hotel facilities in an informative and helpful way

Promote and sell the services and concessions within the Hotel as well as services offered by suppliers

Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure

Act as a liaison and resource for other departments and employees of the Hotel

Follow department policies, procedures and service standards

Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador

Constantly be aware of daily functions and promotions in the hotel

Following all safety and sanitation policies

Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles

Other duties as assigned

Qualifications:

Previous customer related experience required

Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred

Computer literate in Microsoft Window applications an asset

Previous experience with Property Manager and Book it!, Open Table and Kipsu text messaging system an asset

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable, self-starter and goal oriented

Ability to work well under pressure in a fast-paced environment

Ability to work cohesively with fellow colleagues as part of a team with minimum supervision

Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Sitting: 0-1 hrs/day

Walking: 7-8 hrs/day

Standing: 7-8 hrs/day

Bending/Reaching: 0-3 hrs/day

Pushing/Pulling: 0-3 hrs/day

Physical effort: medium, required to lift up to 50lbs

Environmental stress: busy atmosphere

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Requirements

About Us

Situated in Alberta's magnificent Jasper National Park, a UNESCO World Heritage Site, the iconic Fairmont Jasper Park Lodge resort invites you to experience our Great Canadian Lodge, surrounded by nature and abundant wildlife.
Fairmont Jasper Park Lodge is a 700 acre year-round luxury mountain resort which wraps around the shores of pristine Lac Beauvert and Canada's #1 Golf Resort Course. The resort's charming village of cedar chalets and Luxury Signature Cabins, all connected by picturesque paths, offer guests and colleagues a unique access to explore the natural environment surrounding the resort. We are thrilled to share plans for an exciting multi-year, multi-phase renovation. The extensive project will touch almost every area of the resort, further enhancing the guest experience for many years to come.
Enjoy a wide variety of outdoor recreational activities including golf, hiking, canoeing, kayaking, horseback riding and mountain biking in the summer and ice skating, snowshoeing and skiing in the winter. Join our team today!