The morning will start with Understanding Your Myers-Briggs Personality Type.

The Myers Briggs Type Indicator assessment is one of the most popular and well-known personality assessments today, taken by 80% of Fortune 500 companies and 89% of Fortune 100 companies according to the CPP. It allows you to understand your personality type and effectively use your unique strengths. It also helps you to appreciate and successfully navigate differences in communication, decision-making and problem-solving.

Learning Objectives:

Learn about what the Myers Briggs Type Indicator measures (and does not measure) and how it is related to your personality preferences

Understand how you can utilize the unique skills in your work dynamics effectively, from problem-solving to communication to leadership development

Be provided with practical strategies for working more productively with others of different and diverse personality preferences

Then in the afternoon, we will focus specifically on communication in context to our co-workers and our community patrons. We will start by examining the new information we have learned about our personality types and explore how those different types translate to different and unique ways we communicate with each other.

Learning Objectives:

Learn how to use our strengths to communicate our needs and perspectives successfully

Explore how we can reach and appreciate other diverse communication styles

After that, we will hone our skills even more by looking at one of the most significant and important elements of communication, namely nonverbal communication. We will learn about how essential it is to be aware of our nonverbal cues, and how can we learn to read the cues of others, both our colleagues and our patrons, in order to understand them more effectively.

Learning Objectives:

Explore where body language comes from, why it is important and how it affects us and others

Discover ways to utilize nonverbal cues to communicate your message clearly in context to a variety of scenarios circ staff may encounter

Who should attend: Circulation staff
Competency: Communication, Teamwork, and Customer Service

GEO Cost: $160
Bronze Cost: $120
Silver Cost: $ 80
Gold Cost: FREE

There is an additional $15 surcharge for facility use and amenities.
We encourage you to register a minimum of three (3) days in advance for this event in order to ensure that we can accommodate your full participation in terms of seating, hand-outs, food, etc.It’s never too late to save your library money. NEO-RLS Memberships are pro-rated! Call us today to join.