Wednesday, November 16, 2016

Morning Keynotes

Location: Capitol Ballroom

Continental Breakfast

8:00 a.m. - 8:45 a.m.

KMWorld & Intranet Innovation Awards

8:45 a.m. - 9:00 a.m.

KMWorld magazine is proud to sponsor the KMWorld 2016 Reality & Promise Awards which are designed to celebrate the success stories of knowledge management. See page 24 for details. The global Intranet Innovation Awards, run by Step Two, uncover and share leading edge intranets. Focusing on individual enhancements that demonstrate business value, the Intranet Innovation Awards help every team deliver a better site.

Dr. Jay Liebowitz, Distinguished Chair of Applied Business and Finance, Harrisburg University of Science and Technology, & Author, Successes & Failures of KM

How would you change your process, technologies, and culture to increase organizational performance, effectiveness, innovation, and the bottom line? We asked each of our KM thought leaders this question. Their responses provide tips, strategies, and models for the audience to use to hack KM in their organizations!

The search and Big Data market is rapidly evolving. Enterprises are relying on these tools now more than ever to gain a competitive advantage. Khan talks about these latest developments and cites real-world use cases of how search, Big Data, and analytics applications are playing a vital role in the success of businesses across the globe.

If a process is a set of interrelated activities that interact to achieve a result, how do we hack them to improve those results? This series of talks and case studies stimulates our ideas and suggests some interesting approaches to doing just that.

As we move into an era of increasing disruption of our working worlds, blockchain-enabled business models, the principles of marginal capacity businesses such as AirBnB spreading to other sectors, and the ongoing and increasingly sophisticated march of automation, how are we, as increasingly stressed and time-poor individuals, going to add value? We need to think harder and share better. Knowledge has long been acknowledged as a primary resource in our organisations, but thus far, most of our attempts at managing it better have tinkered at the edges of existing ways of working and time-worn processes. If we are going to add value in the future, we are going to have to have more impact, and the way to have more impact is to have better ideas that are more positive. The way to do this is to think harder and get better at sharing our insights with others. Semple explores how to find the time, the energy, and the ways to think harder and better about work. He shares tips on how best to share those ideas more effectively with more people.

This session discusses how to develop, create and implement a KM road map by integrating people, process, and technology to realize the operation benefits of KM systems. Includes a use case on KM initiatives sustained through the merger and integration process when DirecTV was recently acquired by AT&T. These efforts positioned the AT&T Entertainment Group to be industry leaders in KM. The session includes wonderful tips to take back to your organization!

Quantum leaps in intelligent search technology, content consumption analytics, and machine learning are turning knowledge management on its head, and making relevant knowledge access easier than ever, based on data. Get both the principles and best practices, along with real-world examples, from the journey The Hershey Company is undertaking. Lenhart shares how Hershey helps employees gain the knowledge they need, as they are working, in context, including Hershey’s people finder to also identify experts that matter for the task. Steps along the journey include: responding relevantly to every question, from the entire unified ecosystem of record; proactively recommending contextually relevant information, based on everyone’s role and the context of their task; predicting and surfacing the next best information, by deriving likely intent from behavioral analytics and machine learning. Tetu discusses the principles, including intelligent search, contextual relevance, securely unifying cloud-based and on-premise content, using data to understand how people interact with information, how to uncover contextual clues, and how behavioral analytics and machine learning fundamentally change the KM game, driven by data. Take away new ways to manage and deliver knowledge while greatly reducing reliance on metadata management programs and complex taxonomies.

Swissmedic is an expert organisation; its employees knowledge workers. As a learning organization, Swissmedic has a strong commitment to KM. From the development of continuing training for managers through human resource processes to intranet design, the KM perspective is an integral consideration in all activities. With its headquarters currently being refurbished, Swissmedic considered the impact the design of a new office layout has on knowledge workers on a day-to-day basis and how KM activities could be promoted and reinforced through workplace management. This case study shows how aspects of KM can be used within the organization as a means of steering change processes. It assesses the role of workplace design with respect to various aspects of KM (e.g., knowledge distribution) and collaboration in interdisciplinary teams and illustrates the added value of directly involving knowledge managers when workplace changes happen.

Coffee Break - Last Chance to Visit the Exhibits in the Enterprise Solutions Showcase

Knowledge—and hence the people behind it—are the one and only asset in most organizations. Hear how several organizations approached the underlying processes supporting that asset. FNSS Defense Systems, a joint venture of BAE Systems and Nurol Group, is a private defense company designing and producing armed land vehicles, the market and export leader in Turkey. In deciding to improve its management of knowledge, hear how the company used product lifecycle management software to customize its KM infrastructure, build a master plan, and more.

Communities of Interest

5:00 p.m. - 6:00 p.m.

Join your colleagues at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Enjoy some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators. Open to all conference attendees.

This track is filled with tools and techniques to find the right tools to fit your needs, to identify and capture critical knowledge through knowledge mapping, and hear about the technology and tools that a number of organizations are utilizing.

Organizations have been deploying new digital work platforms and services the past few years. Quite often we hear that the tools don’t matter that much, just get one and use it. Adding a community manager and digital transformation specialists helps, but the tools don’t seem to do what is needed. The question is constantly, “Do the tools fit our needs?” and also “We see value, but it seems like it isn’t quite right.” Well, not only is getting the right help important, it is important to right fit the tools to the needs and uses. The uses and needs can be complex and diverse. This session helps break down the diversity, enabling the dimensions and their elements to be viewed properly so what is relevant for your organization can be seen through the use of social lenses. Using the lenses as a diagnostic tool to understand what works and fits and where there are gaps and needs helps bring clarity. But, greater clarity is provided when pairing the lenses to view different perspectives clearly.

This is particularly helpful for improving use and knowledge flows through the organization’s understanding of the right fit of tool(s) and services. Using the lenses to see the relevant dimensions and how they intersect not only helps organizations understand the needs for today, but works as a valuable method for framing an adaptive road map for the coming years. Having clarity to see the smaller actual pieces enables sensing their changes in order to adjust and adapt with more clarity of understanding.

B202: KM in Reality: Tools & Techniques

11:45 a.m. - 12:30 p.m.

Dr. Shellie Glass, Chief Knowledge Officer, United States Southern Command Member of the Joint Chiefs of Staff KM Working Group

Our speakers look at using KM fundamentals, concepts, leadership, and processes to enhance the effectiveness and efficiency of planning, problem- solving, decision making, collaboration, continuity, knowledge capture and sharing, innovation, and learning. From using knowledge repositories/ forums on SharePoint to maximize learning to the use of chat, online meetings, OneNote, etc., to enhance knowledge sharing, and after action reviews, they illustrate how to transform knowledge-intensive activities into knowledge processes with related goals and objectives supporting the organization’s mission and vision.

Capturing critical knowledge and making it available when and where it’s needed is at the core of the KM value proposition. However, before an organization can connect employees to key knowledge assets, it must determine what those assets are. While it would be great to document and share every piece of organizational knowledge, a comprehensive approach simply isn’t feasible. KM teams have limited resources, and employees—especially the experts with the most to contribute—have limited time to devote to knowledge transfer. Tough decisions must be made, and to maximize their investments, organizations must pinpoint the knowledge most in need of preservation and replication. Get the tools to understand what knowledge is truly critical to organizations and determine the most urgent priorities for capture/transfer. Speakers walk through a series of knowledge-mapping techniques (including process- and role-based mapping) to identify critical knowledge and reveal gaps and inefficiencies. Find out how to match an organization’s knowledge needs with the right capture/transfer approaches and how to use a knowledge risk matrix to evaluate competing priorities.

During the past three years, the Port of Antwerp Authority designed a new process for generic knowledge work, supported with new kinds of tools. Our concept got awarded in Washington, which was a true confirmation, but it also started of an important change project. The people factor (new skills, culture, communication) in change was underestimated. Hear about the dilemmas, disruption, tools, and trajectory and coping mechanisms. It's a process of thought and action combined in design, learning, experimentation and especially perseverance. Filled with tips and insights!

Coffee Break - Last Chance to Visit the Exhibits in the Enterprise Solutions Showcase

In this high-speed digital era, organizations have to deal with high volumes of structured and unstructured data. New digital tools are being developed to help analyze and visualize this vast amount of data; however, many challenges still remain. Meza shares a knowledge/data management strategy for identifying, organizing, analyzing, and visualizing your critical data to improve organizational decision making. Aasman discusses how graphs and KM have gained significant visibility with the rebirth of artificial intelligence and the emergence of cognitive computing. He discusses recent collaborations with Montefiore Health System, Intel, Cloudera, and Cisco to improve a patient’s knowledge around the probabilities of their future health status. The knowledge creation stems from the capability to combine the probability space (statistical patient data) with a knowledgebase of comprehensive medical codes and a unified terminology system. The confluence knowledge via machine learning, semantics, visual querying, graph databases, and Big Data not only displays links between objects, but also quantifies the probability of their occurrence.

Communities of Interest

5:00 p.m. - 6:00 p.m.

Join your colleagues at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Enjoy some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators. Open to all conference attendees.

Learning faster, getting ideas, and sharing knowledge are keys to successful and smarter organizations. Hear from our KM practitioners and leaders about how to build high-performance workplaces, how not to have a Zombie organization, how to deal with change management, and more.

The desire to learn, grow, and contribute in meaningful ways is a part of the human psyche. When people connect, share knowledge, tap collective intelligence, and collaborate on decision making in the workplace, they can achieve high levels of performance. Research suggests that employees who actively share knowledge through social communities and corresponding social technologies have a wider support base, learn faster, and have greater access to information. As a result, networked employees report higher job and employer satisfaction, benefitting both the employee and the workplace. Social business tools can power these interactions, enabling employee engagement, innovation, and productivity. This session outlines how organizations can use social learning as part of a multifaceted approach to building high-performing workplaces. It discusses how social learning can empower and engage employees and engender enterprise-wide innovation, and explores how employees can build new skills and expertise through social community memberships, discussion forums, on-demand learning, and blogs.

Is your organization a zombie? Zombie organizations simply do not have an operating system that gives them the ability to innovate, collaborate, and change quickly enough to survive in our modern volatile, uncertain, complex, and ambiguous world. Come and learn how to calculate your organization’s “Z” score and find out the three keys to building a smarter organization.

As we move from hype to reality, practical guidelines are beginning to emerge for cognitive computing. When do we use it?What are its benefits? What are actual use cases?This panel brings together experts who have developed or used cognitive applications who explain the differences among cognitive computing, artificial intelligence, big data, and Internet of Things.They describe what advances cognitive applications offer beyond current traditional approaches, and when the present generation of computing is “good enough.”

Physical water coolers are known for facilitating idea sharing, so it’s surprising that so many companies resist having a virtual water cooler on their employee social platforms, a place where employees can feel free to talk about whatever they want. On the surface, it might look like a giant, highly visible waste of time and resources. But collaboration software vendors often counter by arguing that having a water cooler increases employee engagement and speeds adoption by creating a fun way for employees to become familiar with the tool’s features and to develop skills that can transfer to more productive collaborative efforts. Beyond those benefits, Pearce shares how Lexmark has found that the water cooler adds value at a strategic, organizational level. A vibrant, active water cooler contains a ready audience that is a microcosm of the entire organization. Because anyone can talk about anything, readership is drawn from all areas of the business. Lexmark regularly attracts about 25% of its employee base, and internal studies have shown that its demographics mirror those of the overall company, both geographically and functionally. So it has become a great venue for surveying attitudes and testing out ideas requiring input from the whole company. It is also used to surface patterns of interest. Pearce reviews and categorizes the posts made there to identify topic themes, leading to the identification of specific topics that would otherwise have gone unnoticed and the spin-off of immediately successful collaboration spaces dedicated to those topics.

Coffee Break - Last Chance to Visit the Exhibits in the Enterprise Solutions Showcase

This panel shares their experiences and tips for change management. Ottavi discusses a recent engagement with Cisco which saved money and improved efficiencies. Cadena talks about how knowledge coaching/mentoring can ensure adoption of KM. Willinger discusses leveraging change management to drive success in a SharePoint intranet.

Communities of Interest

5:00 p.m. - 6:00 p.m.

Join your colleagues at the end of the day for an informal debriefing and meet with other attendees who have similar interests. Enjoy some great networking, stimulating discussions, and a chance to interact with some of the outstanding conference speakers and moderators. Open to all conference attendees.