Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

We purchased ownership in Wyndham Vacation Resorts at Glacier Canyon Lodge in WI Dells in 2010 with the expectation we would be able to vacation their on a regular basis. Once we were sold our ownership we quickly realized that what we were purchased and what would be delivered were not the same thing. Yes, the rooms are nice but for the few time we are able to get reservations the stays have been too short to enjoy much of a vacation. Availability of one maybe two nights is common, if you are willing to vacation in the middle of the week. Any attempt to book a full week is challenged with two or more seperate bookings that require a room change midway through the vacation (not fun). And of course this is all based on whether they will give you a reservation at all. It seems the resort not only oversold to its own Wyndham Resort owners but they also sell reservations to RCI. I have been encouraged in one of my attempts to book at Glacier Canyon to transfer my points to RCI and try booking through them. In our latest attempt to book reservations at Glacier Canyon we tried booking in Dec for a weekend in June, the booking was of course two seperate rooms and we were not able to reserve the dates we were hoping for. When I checked our booking in April one of the two bookings is 'missing' and they cannot guarantee our stay, and we were left with one night instead of two (I guess on the bright side we wont have to change rooms ;-). We are less than happy with this level of service but have come to expect it of Wyndham over the years. I would NOT recommend them to friends, family or a worst enemy.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.