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There is not much that can be done from the outside as your fax is showing an error due to a failure in the system circuit. Best that can be tried is to remove paper, clean the head with a soft cloth clean the paper insert section. Put the fax on and if the fault message comes on again, you will need to open out the set to probe into the main board. remove back panel and reinsert all connectors , If there is no result, you will require help so that we do not tamper much. Good day

Plug a phone into this outlet and see if you get a dial tone. If you do not you will have to call the phone company. If you can use a phone at that outlet but not your fax, then you know that the power surge that came when the power turned back on damaged a fuse in your machine. Joe

If the fax works in all other instances other than when you dial a certain area code I would say the problem is definately not associated with the machine itself. I have never heard of this type of problem. I would contact your phone company and tell them your situation and see if they have any advice from their end.

Check your preference settings and make sure the fax is set to receive faxes (my friends has 6 different settings) Your manual should tell you how to do this. The default is different for many fax machines.

Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

After a detailed discussion on chat, we got disconnected before accepting payment.
This is not a problem with your fax, as it seems to be receiving most calls fine. I suggest printing out a report - Menu/Set, 2, 0, 2 - of caller ID history and having the phone company look into it further. Either there is a problem with your phone line, or someone is prank calling your fax from outside of your caller ID service area. Both are problems for the phone company to fix.