Website Backup and Retention Policy

All customers are expected to backup their own content, files and email on a regular basis. 24-7 Webs Inc. will not be held liable for any loss of data.

Most servers that we operate have mirrored raid drives for continuous protection. This means that in the event of a hard drive failure, the drives can rapidly be swapped with little interruption of service to you.

That being said, 24-7 Webs Inc. does automatic back up of all sites on a nightly basis. The backup is retained for 1 day until the next daily backup. Once per week a backup is taken and retained until the next weekly backup. Once per month a backup is taken and retained until the next monthly backup. All backups are stored on storage facilities separate from the production storage on the server.

Once per month a backup is taken of all active sites and stored off-site. These are retained for 6 months, so there are, at any one time, up to 9 backups available to our customers. Restoring backups from off-site does cost extra.

In the case of cancelled accounts, the backup off-site data is retained for up to 3 years at our discretion.