Customer service is no longer the hope or expectation, it’s demanded. It’s the customer experience that matters most. There are many great companies and organizations in history that have produced and provided incredible service to every customer, and those company’s have lasted long and prosper. Customer service is the competitive advantage yesterday, today, and tomorrow.

A Message To United Airlines As a paying and long time customer of United Airlines, I am posting this message and request in hopes that it will be seen and hopefully considered. Although I emailed this to your corporate offices, I have not heard any response back as of yet. At the time this