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Delighting customers is fundamental to your brand’s Customer Service Strategy.

CPM’s award-winning Customer Service Outsourcing capabilities provide you with a total customer care solution that will effectively and efficiently:

Manage customer queries

Provide informed advice

Handle consumer complaints with care

All within your preferred communication channel.

If you are concerned about how to transition from in-house to outsourced customer care environments, we’ve got that covered. Our team has developed unrivalled expertise in this area, both at national and international level, across 92 markets. These highly trained customer care agents will provide omnichannel customer service to your customer base, connecting over the phone, email, white mail, social media and live chat channels.

From consumer care lines, multi-lingual customer support, and response handling, through to first line technical support, order management, sales support and relationship management, we deliver exceptional customer experiences to drive customer satisfaction and engender brand loyalty.

Delighting customers is fundamental to your brand’s Customer Service Strategy. CPM’s award-winning Customer Service Outsourcing capabilities provide you with a total customer care solution that will effectively and efficiently.

CPM provides strong multi-lingual customer support in over 26 languages. Speaking the same language as your customers is vital, but not just linguistically. CPM delivers real multi-lingual customer support, rooted in cultural understanding and familiarity, across Europe, the Middle East, Africa, Asia-Pacific and the Americas.

Technical support teams are a vital part of your customer service strategy. CPM’s technical support teams deliver a knowledgeable, trustworthy and professional service to your clients with a friendly, customer service oriented approach.

Free up your time to sell with sales support and order management from CPM. Our professional sales support and order management teams help your sales force to spend more time converting customers and making sales.