The Client

The client is a luggage storage company based in Paris, France. The company offers luggage storage services to travellers globally. Their service points include hundreds of pick up & drop locations, including trusted local shops & hotels with extra space.

Customers can book their luggage online & store their bags instantly. Every bag booked is insured & all service points are vetted by them for secure storage & friendly staff. Free security seals are also provided at drop off points. The client aims to provide 24/7 luggage service points outside every major station in Europe by the end of 2018.

The Requirement

The client had 28 luggage service points (hotels) around Paris, France, and required assistance with their online luggage bookings. The client discovered O2I's services through our web portal and approached O2I for its data management services.

Challenges Faced by O2I

The primary challenge faced during the project was -

Turnaround Time - The client specified an overnight requirement. One full-time resource was required on an overnight shift to respond to queries in the Paris time zone and handle the additional overnight travel volume.

O2I's Solution

On considering the client's requirement, O2I undertook a Scope of Work (SOW) assessment. O2I assigned one full-time resource to monitor the incoming booking request emails and log any booking into the CRM portal. The client provided O2I with login access to its email account. The process involved -

O2I logging in to the email account at stipulated times (while keeping the client's CRM portal open simultaneously)

The Result

Based on the initial success of the project, the client decided to outsource their complete ongoing work to O2I, and signed a long-term contract with us. O2I assigned two full-time resources to complete 60 -100 requests per day from 120 hotels across Europe. The client obtained a high cost savings (70 percent) and acknowledged our fast delivery and hassle-free outsourcing process. The client also commended our excellent account management skills.

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