FIND OUT MORE ABOUT LOUIS VUITTON

Should you require information or help, please contact our Client Services.
Our specialized advisors will be happy to assist you. They will answer all your questions and will be pleased to advise you about purchasing our products. Do not hesitate also to contact them via email or via Twitter : @LVSERVICES.

The Louis Vuitton website presents the entire current collections of handbags, travel bags, wallets and small leather goods, fashion jewellery, belts, scarves and accessories, sunglasses, shoes, agendas, books and pens, watches, fine jewellery ready-to-wear and fragrances.
Discover the complete Louis Vuitton product offer by clicking on the COLLECTIONS tab on louisvuitton.com.
Should you require further information please do not hesitate to contact our Client Services where one of our dedicated advisors will be happy to assist you.

In our stores

Louis Vuitton products are exclusively available in more than 450 Louis Vuitton stores in the world.
The STORE tab on louisvuitton.com allows you to localize your most adequate store and to find all the practical information you may need: opening hours, addresses and product categories available in each store.
Should you require more information, please contact our Client Services.

Distance sales

Our Louis Vuitton products are also available on louisvuitton.com or by phone via our Client Services for Australia, Brazil, Canada, France, Germany, Italy, Japan, Spain, United Kingdom and the United States.
Our Louis Vuitton products are also available by phone only via our Client Services for China, New Zealand, Philippines, Singapore, Taiwan, Thailand.

Refills are exclusively available in Louis Vuitton stores, on louisvuitton.com or by phone via our Client Services for France, UK, Germany, Italy, Spain, Japan, Australia, Brazil and the United States through the WOMEN and MEN tabs.

The Louis Vuitton leather goods collections are exclusively produced in our workshops located in France, Spain and the United States.
Manufacturing our footwear and Ready-to-Wear collections takes place in France and Italy.
Our watches are exclusively made in timepiece workshops in Switzerland.
Our Jewellery collections are realized in France, Italy and Switzerland.
Sunglasses are manufactured in France and Italy.
Fragrances are made in Grasse in France.
In all of these workshops, the choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items, perpetuate and renew our tradition of excellence and refinement.

Louis Vuitton offers a unique painting service only for hard-sided Monogram or Damier Canvas luggage. This service is free of charge and can be requested in any Louis Vuitton store.
Louis Vuitton also proposes a unique hot stamping service for small leather goods, luggage tags and soft-sided luggage bags.
You will find a preview of this service in each product file of the relevant products on www.louisvuitton.com
This service is free of charge and can be requested in any Louis Vuitton store, on www.louisvuitton.com when placing an order or by phone, via our Client Service when placing an order.
Louis Vuitton also designs some iconic shapes with the Mon Monogram offer. You are invited to choose and to personalise your favourite piece with initials and stripes choosing between the 17 colours offered and creating one of the 200 million different combinations possible.
A preview of this personalisation offer is available in each product sheet of the relevant products on www.louisvuitton.com
You will find in the STORES section, a little Mon Monogram icon in the store page of the stores offering this service. You can also place a Mon Monogram order on www.louisvuitton.com
Should you require more information, do not hesitate to contact your nearest store or our Client Services.

Our craftsmen will on request customize Louis Vuitton products, namely trunks, soft-sided luggage and certain accessories.
If interested, do not hesitate to contact your closest store or our Client Service, which will provide you with more information on the feasibility of your special order.

You will find all of the maintenance recommendations in each product sheet through the product care link.

Should you need to have your Louis Vuitton product repaired, please go to a Louis Vuitton store. Our sales assistants will be glad to assist and advise you.
The STORES tab on louisvuitton.com allows you to localize your most adequate store and to find all the practical information you may need: opening hours, addresses and product categories available in each store.

Should you live far from a store or would it be difficult for you to go to a Louis Vuitton store, do not hesitate to contact our Client Services. Our specialised advisors will be glad to provide you with all necessay information for sending your item to Louis Vuitton for repair.

All Louis Vuitton products are handmade and request the highest level of craftsmanship not only for production but also for repairs. In order to guarantee the quality of these repairs, Louis Vuitton does not propose spare parts. If needed, please contact directly the repairs department of a Louis Vuitton store or the Client Services. Our specialized advisors will be glad to assist you.

Our advisors are at your disposal. Please contact our Client Services. They will be glad to guide you in your choices.

Once you have chosen your products, add them to your cart by clicking on « Add to Shopping Bag ».

To finalise your order and proceed to the payment, click on «Purchase».

The order process has 4 stages:

Register by creating your own account or login, with your email address and password.

Fill in the delivery information: receiver’s name and address and select your delivery method.

Fill in the payment information.

Review your order and submit it.

Louis Vuitton will send you several emails during the order process to keep you informed about the different stages of your order.
In addition, your personalised account on My LV will allow you to follow your order status.
Should you require more information or help, please contact our Client Services.

Payments can be made by debit card, credit card or bank transfer depending on the country you are purchasing from.
In order to pay by bank transfer, please contact our Client Services.
Accepted cards are Visa, Mastercard, American Express.
Your bank will be approached for authorization.
Should you require more information or help, please contact our Client Services.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.
Louis Vuitton does not keep any credit card information.

Louis Vuitton only offers delivery in the country where the order has been placed online or by phone.

Louis Vuitton offers you the possibility to make a gift to the person of your choice and have it delivered directly.

When processing the order, you will be able to add a personalised message with the gift.

In order to ensure a high quality service, our Client Service advisors may contact you about your order.

For details, please consult the general terms of sale in the Legal information section, or contact our Client Services.

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Creating a Louis Vuitton account will enable you to:

Save and manage your personal information

Create and share your personal wishlist and bookmarks

Track your online orders

Receive our latest product and event updates

By clicking on My LV tab, you will be able to create your account and experience your personalized page on louisvuitton.com.

Should you have forgotten your password, please click on My LV tab and select “Forgotten your password?” For security reasons, an automatic email will be sent to the address you have fulfilled, including a link that will allow you to create your new personal password. Once you have entered your account, you will be able to change this password.

Louis Vuitton offers you the possibility to update and modify all the information of your account by clicking on “Modify” on your My LV account.
To delete your Louis Vuitton account, please contact our Client Services.

Louis Vuitton has put in place very strict security measures on louisvuitton.com in order to guarantee your personal information.
Thus, the Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.
Louis Vuitton does not keep any credit card information.

Everybody can navigate on louisvuitton.com without registering personal information.

However, when creating an account and ticking the Digital Communication box, a Louis Vuitton website member agrees to be contacted with invitations to Louis Vuitton events, information on the brand and its products or customer satisfaction surveys.
Moreover, when placing on order, Louis Vuitton collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.
Louis Vuitton signs on only providing the information needed to complete the order process, to its trustworthy third-party partners: bank institution, shipping partners.
Louis Vuitton does not keep any credit card information.

The fight against counterfeiting is a long-term element in Louis Vuitton's worldwide sustainability strategy. Louis Vuitton believes that it is essential to preserve the house's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.

Louis Vuitton has created a specific team fully dedicated to the management and protection of intellectual property rights (trademarks, designs, models, domain names, copyrights) based in Paris with regional offices in Tokyo, Hong Kong, Shanghai, Guangzhou, Milan, New York, Dubai and Buenos Aires.

In 2010, Louis Vuitton initiated 10,673 raids (43 per day) and 30,171 anti-counterfeiting procedures worldwide, resulting in the seizure of thousands of counterfeit products and the breaking up of criminal networks. 1250 litigious websites were shut down in 2010.

Louis Vuitton guarantees authenticity by means of an exclusive distribution network; Louis Vuitton products are only sold in Louis Vuitton stores and through the website www.louisvuitton.com.

Thanks to a subscription to the Louis Vuitton Digital Communication, you will be among the first to be informed on the latest products, events and news.
In addition, please click on the NEW NOW tab in order to discover the latest information on Louis Vuitton.

Should you require more information, please contact our Client Service. Our advisors will be more than happy to share their passion with you.

We invite you to consult the HR section of louisvuitton.com, where you will find our updated list of job and training offers, as well as application forms.