Forum Help

If you want to ask about changing your username, have login problems, have password problems or a technical issue please email forumteam@moneysavingexpert.com

Posting help:

If you want to ask why a word can't be typed, your signature's been changed, or a post has been deleted see the Forum Rules. If you don't find the answer you can ask forumteam@moneysavingexpert.com though due to volumes we can't guarantee replies.

Login to MSE Forum

Join the MSE Forum

Skimlinks adds tracking to some, primarily retailers' links, to show they come from this forum. For some retailers, instead of using Skimlinks to turn the link into a tracked link, we use affiliated links set up through other third parties. Then if it generates revenue from that, this site is paid. The links don't change the content, or what you see or track individual data ? but they do help fund this free forum. So we hope you choose to switch it on. See the full Skimlinks factsheet for more.

Last Friday it just died on me, so thought id contact Amazon and see what they say. Said they would get the item repaired despite being out of warranty etc.

Returns label emailed to me and item dropped off at Collect+ the same day.

Product returned yesterday and just heard back today Amazon are refunding the £188 I paid for the watch. I would have been happy with a repair, over the moon with an exchange and am speechless they are issuing a full refund! (Especially as the watch can now be bought for £99).

Praise from me too. I bought an iPad mini from them last May and two weeks ago it died on me and wasn't accepting a charge. I contacted Amazon customer service who replied within 24 hours. The iPad was supplied from a third party so they couldn't replace it but offered a refund to my Amazon account of the total paid, the credit email and return label was sent soon after.

As it happens my husband had taken it to the Apple shop the day I contacted Amazon and they put it on charge and it started working again and has been ever since.

Pre Ordered a book mid August. Book due for release 3rd September, as I have Prime I expect it on the day. Date comes and goes. Date is pushed forward to 27th September. Meanwhile book is very much released and other friends have their copies.

27th comes and goes, date is again changed, now to 7th October. By the 8th it's changed again to 16th October. At this point I speak to live chat. They apologise and 'guarantee' I'll have it on the 16th..... (you can see where this is going)

16th October, date changes yet again to 28th. Really annoyed at this point so contact live chat yet again. More apologies. This time they claim they will have it sent from a different warehouse and it will 'definitely be with me today'. Of course, it's not here, not even marked as dispatched so it's not coming today. Not even bothering with live chat now, have emailed CS.

Annoyingly, friends who pre ordered from Amazon after me have their copy, and there is no other retailer in the UK with it listed.
I appreciate delays happen, but stop bloody lying to me.

However the system that the OP described can work the other way, which happened to me

I found a bargain as you can due to the prices fluctuating quite a lot. I was pleased with my item until it failed 3 weeks later Amazon were good about the return but they only offered refunds not replacements, by this time the price of the item had gone up considerably so whilst I was not out of pocket, I could not replace what I had.

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.

We don't AS a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the section 75 guide for protection tips).

We often link to other websites, but we can't be responsible for their content.

Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.