Lost orders

These items were both supposed to have been delivered by Hermes yesterday at 9pm. THEY WERE NOT! They said one was posted through the letter box. (We don’t have a letter box) The other was left with reception. (Reception closes at 1.30 daily.) There is no one in reception after that time. I want either the items delivered by Tuesday or my money refunded. Hermes parcel numbers are:
2118630101180459
5618630101178650

Please deal with urgently. I am going on holiday on Tuesday 11 April 2017