Here’s to the X’s: CX, UX and DX

There’s been lots of attention on the X’s lately. Not just X as in Xerox, but X as in User Experience or UX, Customer Experience or CX and Digital Transformation or DX. And surprisingly, at the intersection of these three trends, we find yet one more acronym – MPS, aka Managed Print Services.

Now that managed print and document services have moved up the enterprise value chain, you’ll find clear connections to processes, documents and users that impact UX, DX and CX. And because there’s impact, there’s opportunity to influence it. In each case, MPS can support your UX, CX and DX goals.

Let’s break it down X by X, if you will. Then we’ll connect the dots between each X and the supporting MPS benefits and even down to the device capabilities, because the device matters more than you might realize.

You may think using an office printer or scanner is no big deal, and it shouldn’t be. But if you’re not making each user interaction productive and cost-effective, it becomes a big deal. How often does a bad print or scan experience impact productivity somewhere in your business every day? That’s a loss.

A good user experience at the MFP saves hours of accumulated employee time. Imagine even doing something as skilled and complicated as translations at your office MFP! (BTW, you can.) Scan and route confidential documents automatically with speed and security.

The latest devices deliver consistent, quality UX through a balance of hardware technology and software capability. Nowhere is this better demonstrated than in the user interface, which resets the bar to include capacitive, 5-inch color touch screens. The interfaces offer the familiar tap, swipe and pinch “mobile” experience. Task-focused apps share a common look and feel and reduce the steps needed to complete repetitive jobs, effectively decreasing “time on task.” The interface layout clearly guides users through any job from start to finish and uses fewer steps to complete even the most complex jobs.

The new user experience standard for office devices includes capabilities that:

Ensure all users get the capabilities they need with feature access control.

With newfound time and more support from their office technology, knowledge workers can focus on the high-value stuff. Intelligent devices become “workplace assistants” that help employees, instead of slowing them down.

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Our world is in transition to a digital, social future. Enterprise Matters is for decision makers who work in large organizations, and who need to understand what it takes to manage their top talent, rollout technology decisions, and collaborate with coworkers and clients.