To make a warranty claim, please contact the Equinox dealer who sold and installed your system. The dealer’s service representative will help diagnose the problem. If you need help identifying your dealer, please call 1-800- 448-4033.

If your Equinox Louvered Roof dealer does not respond within five days, fill out the warranty claim. You may also send that information to

An Equinox representative will respond within two working days after receiving your claim.

Equinox - Warranty Claim

For Warranty Claims on your patio cover product, first contact the dealer or installer that installed your product. The dealer’s service representative will help diagnose the problem and determine if the parts are covered under warranty.

If after 5 days your local Equinox dealer has not responded to your claim, fill out the form below and our Warranty Support Team will be in contact within 2 business days.

Contact Information

Salutation

First Name

Last Name

Email

Phone Number

Format (xxx) xxx-xxxx

Mailing Address

Street

Country

If Other, enter Country

City

State

Province

State

State/Province/Region

Zip/Postal Code

COUNTY of City

Warranty Address

Enter in the address where the product was installed.

Street

Country

If Other, enter Country

City

State

Province

State

State/Province/Region

Zip/Postal Code

COUNTY of City

Warranty Information

Date of Purchase

Date of Installation

Warranty Card No.

Obtain the Warranty Card from where you purchased the product. Each card has a unique Warranty Number to enter here.

MFR Sales Order No.

If applicable, obtain the Manufacturer's Sales Order Number (MFR SO#) from where you purchased the product. Enter numbers only.

So that we may serve you better, indicate who purchased and/or ordered your product(s) and who installed them below.

Who did you order product from?

Who installed your product?

If "Contractor" or "Other" selected, specify name:

Type of Building

Enter description of your claim.

Upload picture (if available)

Submit a picture of the damage on the product you are submitting a claim for. Please keep file under 1MB.