Return Policy

﻿We are thrilled that you've purchased from us.We are confident that you will happy with your purchase.However if you are not completely satisfied, you may return it to us for a refund or exchange.

Returns must be received within 28 days of original purchase.

Chameleon Vac will provide a refund or exchange for returned goods, provided they are in re-saleable condition and you have your original proof of purchase from Chameleon.

Chameleon Vac advises that when returning items, you should consider using a trackable shipping service. Chameleon Vac take no responsibility for items sent by yourself which are lost in transit if it does not have track and trace capabilities.

We will make every effort to process items returned to Chameleon Vac within 3 business days of receipt at our office. Your refund will be processed back onto the payment method that your purchase was made on.

The cost of returning any product to Chameleon Vac is your responsibility. Freight charges are not refunded where an item is returned for a change-of-mind refund or exchange.

Chameleon Vac reserves the right to charge a 10% restocking fee on change-of-mind returns at our discretion, to cover handling and administrative costs.

If you have received damaged, defective or incorrectly shipped merchandise, these may be returned for refund or exchange with proof of purchase.

In the event we have made a mistake, the item is not as described, or the product is faulty we will refund reasonable return freight costs.

Our goal is to supply superior quality Ducted Vacuum Retractable Hose Systems that make our customers lives easier. Our complete Retractable Hose installation service covers every angle from design to installation. You don’t have to do a thing!