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Having problems with your Dell Inspiron 1300 Notebook ?

Ok Im not getting anywhere....

\015 Each time I get a response I read it and have to make it more clear. Ok here goes. I have a TS-632D ver.3 dvdrw drive but the only problem is that its not on my device manager, and my computer. It turns on when I boot up and I have tried to search for free software for it from the company. It is nowhere located on the laptop system. So I have a drive that works(powers up) but doesnt do a thing. Doesnt read or write dvds. When I click on the icon it says insert cd. And now I am wondering should I buy a new drive or is this a plug in play drive that I have? So once again...its not registrying on device manager and isnt anywhere in the system. I can get firmware but I need the software for it if it comes with software. This is so complicated.....wow!\015

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