Pass MCSE Productivity Skype first time or train again for free. This is our guarantee. We’re confident you’ll pass your course first time. But if not, come back within a year and only pay for accommodation, exams and incidental costs

You’ll learn more. A day with a traditional training provider generally runs from 9am – 5pm, with a nice long break for lunch. With Firebrand Training you’ll get at least 12 hours/day quality learning time, with your instructor

You’ll learn MCSE Productivity Skype faster. Chances are, you’ll have a different learning style to those around you. We combine visual, auditory and tactile styles to deliver the material in a way that ensures you will learn faster and more easily

You’ll be studying MCSE Productivity Skype with the best. We’ve been named in Training Industry’s “Top 20 IT Training Companies of the Year” every year since 2010. As well as winning many more awards, we’ve trained and certified 72,074 professionals, and we’re partners with all of the big names in the business

You'll do more than study Firebrand's courseware. We use practical exercises to make sure you can apply your new knowledge to the work environment. Our instructors use demonstrations and real-world experience to keep the day interesting and engaging

On this accelerated 7-day MCSE: Productivity (Skype for Business 2015) course, you'll learn the skills to plan, deploy, configure and administer a Skype for Business solution - 40% faster than traditional training.

You'll be immersed in the curriculum through our unique Lecture | Lab | Review technique, which combines theory with practical, hands-on skills to help you retain information faster.

Your expert Microsoft Certified Trainer will take you through how to deploy and troubleshoot Skype for Business infrastructure for instant messaging and conferencing. You’ll learn how to integrate an on premises deployment with Skype for Business online and how to upgrade from previous versions of Lync Sever.

You'll also learn how to:

Install, implement and administer Skype for Business Server 2015 by using various tools.

Design and implement monitoring and archiving in Skype for Business 2015.

Configuring and deploying Enterprise Voice (On-Premises)

Implement high availability, disaster recovery and Persistent Chat in Skype for Business 2015.

Design and deploy a hybrid Skype for Business environment.

On this course, you'll prepare for and sit exams 70-334 and 70-333, covered by your Certification Guarantee. Exams 70-334 and 70-333 are elective requirements for the MCSE: Productivity certification. You need only pass one.

If you're an IT professional responsible for the Skype for Business 2015 deployment in your business, this course is ideal for you.

MOC 20334: Core Solutions of Microsoft Skype for Business 2015

Module 1: Design and Architecture of Skype for Business Server 2015

This module describes the high-level components and features of Skype for Business 2015. It also describes how to work with Skype for Business administrative tools, the main components of Skype for Business Online, and coexistence with on-premises Skype for Business Server 2015 servers.

Lessons

Overview of Skype for Business Components and Features

Introduction to the Skype for Business Administrative Tools

Lab : Designing and Publishing a Skype for Business Server Topology

Designing and Creating the Topology

Updating the Topology for the New York Site

After completing this module, students will be able to:

Describe the high-level components and features of Skype for Business 2015.

Work with Skype for Business administrative tools.

Module 2: Installing and Implementing Skype for Business Server 2015

This module explains the external dependencies for Skype for Business Server. It describes the Session Initiation Protocol (SIP) domain requirements to ensure a successful implementation. This module also explains how to install Skype for Business Server, and it describes how Skype for Business Server integrates with Exchange Server and Microsoft SharePoint Server.

Lessons

Server and Service Dependencies

Planning SIP Domains

Installing Skype for Business Server

Integrating Skype for Business Server with Exchange Server and SharePoint Server

Lab : Configuring DNS and Simple URLs for Skype for Business Server

Configuring the Required DNS Records and Simple URLs for Skype for Business Server

Lab : Deploying Skype for Business Server

Installing and Configuring Skype for Business Server

Installing Skype for Business Server Certificates

After completing this module, students will be able to:

Identify the external dependencies for Skype for Business Server 2015.

Identify the SIP domain requirements to ensure a successful implementation.

Install Skype for Business Server.

Describe how Skype for Business Server integrates with Exchange Server and SharePoint Server.

Module 3: Administering Skype for Business Server 2015

This module explains how to administer and manage Skype for Business Server by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It also describes how to create useful Skype for Business scripts to automate processes. Additionally, it explains how to implement role-based access control (RBAC) in Skype for Business and how to use important Test cmdlets and tools to troubleshoot Skype for Business.

Lessons

Using Skype for Business Server Control Panel

Using the Skype for Business Server Management Shell

Implementing Role-Based Access Control

Using Test Cmdlets

Tools for Troubleshooting Skype for Business

Lab : Using the Administrative Tools to Manage Skype for Business Server

Installing the Skype for Business Administrative Tools on a Windows 10 Client

Using Skype for Business Server Control Panel

Using the Skype for Business Server Management Shell

Lab : Using the Skype for Business Troubleshooting Tools

Using Skype for Business Server Management Shell Cmdlets to Create an RBAC Structure

Using the Centralised Logging Service

Performing a Network Capture by Using Message Analyser

After completing this module, students will be able to:

Use Skype for Business Server Control Panel.

Use the Skype for Business Server Management Shell.

Implement RBAC in Skype for Business 2015.

Use important test cmdlets.

Use various tools to troubleshoot Skype for Business.

Module 4: Configuring Users and Clients in Skype for Business 2015

This module explains how to configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell. It then describes how to deploy Skype for Business clients and explains the sign-in, registration, and authentication process for Skype for Business clients. It also explains how to configure in-band policies and group policies. Finally, it explains how to manage the Skype for Business Address Book.

Lessons

Configuring Users

Deploying the Skype for Business Client

Registration, Sign-In, and Authentication

Configuring Skype for Business Client Policies

Managing the Skype for Business Address Book

Lab : Configuring Users and Clients in Skype for Business 2015

Enabling Users for Skype for Business by Using the Management Shell

Troubleshooting a User Sign-In Issue

Lab : Configuring Policies and the Address Book in Skype for Business Server

Configuring Client Policies

Configuring the Address Book

After completing this module, students will be able to:

Configure users by using Skype for Business Server Control Panel and the Skype for Business Server Management Shell.

Deploy Skype for Business clients.

Explain the registration, sign-in, and authentication process for Skype for Business clients.

Configure in-band policies and Group Policies.

Describe how to manage the Skype for Business Address Book.

Module 5: Configuring and Implementing Conferencing in Skype for Business 2015

This modules describes Skype for Business conferencing features and modalities. It explains how to integrate Skype for Business Server 2015 with Office Online Server. It also explains how to plan for conferencing bandwidth utilisation. Finally, it explains how to configure conferencing settings and policies.

This module describes the conferencing lifecycle and explains how to administer it. It then explains how to use conferencing and meeting policies. It also explains how to deploy dial-in conferencing and configure the infrastructure for Lync Room System. Finally, it explains how to configure large meetings and Skype Meeting Broadcast.

Lessons

Overview of the Conferencing Lifecycle

Designing and Configuring Audio/Video and Web Conferencing Policies

Deploying Dial-In Conferencing

Configuring an LRS

Configuring Large Meetings and Skype Meeting Broadcasts

Lab : Implementing and Troubleshooting Conferencing Policy

Creating and Editing Conferencing Policies

Troubleshooting Conferencing Policies

Lab : Configuring Additional Conferencing Modalities

Deploying Dial-In Conferencing

Preparing for LRS Deployment

After completing this module, students will be able to:

Administer the conferencing lifecycle.

Configure conferencing and meeting policies.

Deploy dial-in conferencing.

Configure the infrastructure for Lync Room System (LRS).

Configure large meetings and Skype Meeting Broadcast.

Module 7: Designing and Implementing Monitoring and Archiving in Skype for Business 2015

This module describes the Monitoring Service components in Skype for Business Server. It then describes archiving and explains how to design an archiving policy. Finally, it explains how to implement archiving.

This module describes the components for external access. It then explains how to configure external access policies and security, how to configure certificates, and how to configure reverse proxy. Additionally, this module describes how to configure Skype for Business Server 2015 for mobile clients. Finally, it explains how to design and configure federation in Skype for Business Server.

Lessons

Overview of External Access

Configuring External Access Policies and Security

Configuring External Access Network and Certificates

Configuring Reverse Proxy

Designing Mobility in Skype for Business Server

Designing Federation in Skype for Business Server

Lab : Designing and Implementing External User Access

Defining the Edge Server in the Topology

Installing and Configuring the Edge Server

Lab : Installing the Components for External Users

Installing and Configuring Reverse Proxy

Validate External Messaging

After completing this module, students will be able to:

Identify the components for external access.

Configure external access policies and security.

Configure external access network and certificates.

Configure reverse proxy.

Configure Skype for Business Server 2015 for mobile clients.

Design and configure federation in Skype for Business Server.

Module 9: Implementing Persistent Chat in Skype for Business 2015

This module explains how to design a Skype for Business 2015 topology that includes Persistent Chat. It then explains how to deploy Persistent Chat in Skype for Business. Finally, it explains how to configure and manage Persistent Chat.

Lessons

Designing a Persistent Chat Server Topology

Deploying Persistent Chat Server

Configuring and Managing Persistent Chat

Lab : Designing and Deploying Persistent Chat Server

Configuring the Topology for Persistent Chat Server

Installing Persistent Chat Server

Registering a New Add-In

Lab : Configuring and Using Persistent Chat

Configuring Chat Rooms and Policies

Validating a Persistent Chat Deployment

Troubleshooting Persistent Chat

After completing this module, students will be able to:

Design a Skype for Business topology that includes Persistent Chat.

Deploy Persistent Chat in Skype for Business.

Configure and manage Persistent Chat in Skype for Business.

Module 10: Implementing High Availability in Skype for Business 2015

This module describes how to design and implement a high-availability solution for Front End Servers and Back End Servers in a Skype for Business Server environment. It also explains how to design and implement a high-availability solution for file stores, Edge Servers, Mediation Servers, Office Online server farms, and reverse proxy servers in a Skype for Business Server environment.

Lessons

Planning for Front End Pool High Availability

Planning for Back End Server High Availability

High Availability for Other Component Servers

Lab : Pre-Lab Configuration

Preparing for the Lab

Lab : Implementing High Availability

Managing Front End Pools

Configuring Hardware Load Balancing

After completing this module, students will be able to:

Design and implement a high-availability solution for Front End Servers in a Skype for Business Server environment.

Design and implement a high-availability solution for Back End Servers in a Skype for Business Server environment.

This module describes the disaster recovery options in Skype for Business Server, such as Front End pool pairing and Persistent Chat Server stretched pools. It then explains how to implement disaster recovery in Skype for Business Server. Additionally, it describes the disaster recovery options for Persistent Chat, the Central Management store, the Location Information Service (LIS) database, and user data.

This module describes Skype for Business Online features. It then explains how to prepare an on-premises environment for a hybrid Skype for Business deployment. It also explains how to configure a hybrid Skype for Business deployment.

Lessons

Overview of Skype for Business Online

Preparing for a Hybrid Skype for Business Deployment

Configuring a Hybrid Skype for Business Environment

Lab : Designing a Hybrid Skype for Business Deployment

Designing the Hybrid Skype for Business Environment

After completing this module, students will be able to:

Describe Skype for Business Online features.

Prepare an on-premises environment for a hybrid Skype for Business deployment.

Configure a hybrid Skype for Business deployment.

Module 13: Planning and Implementing an Upgrade to Skype for Business Server 2015

This module describe how to plan a side-by-side migration from Lync Server 2010 and Lync Server 2013 to Skype for Business Server 2015. It also explains how to perform an in-place upgrade from Lync Server 2013 to Skype for Business Server.

Lessons

Overview of Upgrade and Migration Paths

Migrating to Skype for Business 2015

In-Place Upgrade to Skype for Business Server 2015

Lab : Performing an In-Place Upgrade of Lync 2013 to Skype for Business

Install Skype for Business Administrative Tools

Performing In-Place Upgrade from Lync Server 2013 to Skype for Business Server 2015

After completing this module, students will be able to:

Describe the supported migration and upgrade paths for Skype for Business Server.

Perform an in-place upgrade of Lync Server 2013 to Skype for Business Server.

Describe how to manage the user experience during an upgrade.

MOC 40409:Deploying Voice Workloads for Skype for Business Online and Server 2015

Module 1: Introduction to Voice Workloads

Designing a Skype for Business voice solution requires the understanding of many technologies. With Microsoft's latest cloud based voice services, customers now have even more flexibility in deploying a voice solution for their enterprise, but with that flexibility comes further complexities that must be understood. In this module, you will learn about basic VoIP concepts, how they evolved from early telephony technologies, as well as Office 365 services and Microsoft's entry into the voice world. You will also learn about on-premises and cloud based voice offerings now available as part of the Skype for Business product set.

Lessons

Voice Overview

Designing Voice Workloads

Skype for Business Ecosystem

SIP Basics and Routing

Lab : Customising Your Lab Environment

Configuring the On-Premises Organisation

Module 2: Assess Network and Voice Deployment Options

In this module, you will learn how to perform a network readiness assessment for an implementation of Skype for Business Server 2015 or Skype for Business Online. This module coincides with the Skype Operations Framework (SOF) Plan phase. Specifically, this module aligns with the Envision, Assess, and Design stages. You will learn about Skype for Business Online and Skype for Business Server 2015 features and functionality. You will also learn the supported architectures for Skype for Business Online and Skype for Business Server 2015.

In this module, you will learn what is meant by the term split domain and what it describes relative to the Skype for Business product. You will also learn the benefits of split domain, the prerequisites needed to deploy this environment, and how to provision users once it's been configured. Finally, you will learn to troubleshoot common issues.

Lessons

Split Domain Overview

Split Domain Requirements

Split Domain Deployments

User Provisions and Migration

Troubleshooting Split Domain Related Issues

Lab : Setting up Split Domain with Skype for Business Online

Setting up Split Domain with Skype for Business Online

Moving Users to Skype for Business Online

Verifying the Split Domain Skype for Business User Experience

Managing Users in Skype for Business Online

Module 4: Cloud PBX with PSTN Calling and Conferencing

Cloud PBX is a Microsoft-based PBX solution offered in Office 365. Cloud PBX enables organisations to eliminate their existing PBX infrastructure and migrate PBX functionality, as well as existing telephone numbers, to Office 365. Public Switch Telephone Network (PSTN) Calling provides a PSTN connection for users via Microsoft Calling Plans. PSTN Conferencing has been integrated into Skype for Business Online Meetings capability in Office 365 which allow users to create, manage, and host their own online meetings with PSTN integration for easy dial-in access.

Lessons

Cloud PBX with PSTN Calling Features

PSTN Conferencing and Meeting Features

Skype for Business Server 2015 Dial-in Conferencing

Lab : Configuring Cloud PBX with PSTN Calling

Enabling Users for PSTN Calling in Skype for Business Online

Using Online PSTN Calling Features

Enabling Users for Cloud PSTN Conferencing

Using PSTN Conferencing in Skype for Business Online

Module 5: Enterprise Voice (On-Premises)

In this module, you will learn about Skype for Business Server 2015 Enterprise Voice. Enterprise Voice is a unified communications solution delivered by Skype for Business Server 2015. Enterprise Voice enables organisations to send and receive calls via the Publicly Switched Telephone Network (PSTN). You will learn how to configure voice components like Dial Plans, Voice Policies, and Routes that are an integral part of the Enterprise Voice solution.

Lessons

Designing Enterprise Voice

Configuring Enterprise Voice

Voice Routing

Assigning Phone Numbers

Client Configuration

Unified Messaging

Lab : Configuring Enterprise Voice

Build a Regular Expression

Configuring Dial Plans

Configuring a Voice Policy, PSTN Usage, and Route

Assigning User Dial Plans and Policies

Test Voice Routing

Configure the London Dial Plan

Module 6: PSTN Connectivity

A key component to a successful organisation is the ability to communicate between internal employees and customers and partners. In order for this to happen organisations need to bridge communications between their internal communications systems such as Skype for Business Server 2015 and the public switched telephone network by using an existing Public Branch Exchange (PBX), gateway, or Internet service provider (ISP). Connection to the PSTN enables enterprise users to make and receive calls from external numbers by using the same Skype for Business client used for internal calls. In addition, employees can leverage the broad range of Skype for Business features to improve their communications interactions with external users connected through the PSTN.

This module discusses the implementation and configuration of Cloud PBX with an on-premises PSTN with an existing deployment. With many options for implementation, students should be familiar with the different methods and connectivity options. Implementing Cloud PBX requires a tenant with Office 365 and a network infrastructure that can be utilised for users at an office or on a public internet connection. It is important to remember that dial-in conferencing needs to be implemented via PSTN Conferencing or Audio Conferencing Provider (ACP). On-Premises PSTN Connectivity with Cloud Connector Edition will be covered in the next module.

Enterprises that have a voice solution on-premises that does not include Skype for Business Server 2015 or Lync Server 2013 can still integrate their current solution with Skype for Business Online by leveraging Cloud Connector Edition (CCE). It is important to choose the correct topology for CCE in order to support an organisation's voice requirements. This module will review the different supported topologies and provide guidance on the deployment process.

Lessons

Introduction to Cloud Connector Edition

Planning PSTN Connectivity via Cloud Connector Edition

Deploying Cloud Connector Edition

Lab : Deploying Cloud Connector Edition

Configuring the Lab Organisation

Prepare First Cloud Connector Edition High Availability Appliance

Prepare Second Cloud Connector Edition High Availability Appliance

Create Base VHDX for Cloud Connector Edition Virtual Machines

Deploy First Cloud Connector Edition High Availability Appliance

Configure Office 365 Tenant

Test Cloud PBX with On-Premises PSTN Connectivity

Deploy Second Cloud Connector Edition High Availability Appliance

Complete and Testing Cloud Connector Edition High Availability

Test Cloud Connector Edition Management Service Auto Recovery

Module 9: Enhanced Calling Features and Device Requirements

Enterprise Voice provides a number of specific on-premises features such as call parking, unassigned numbers, PSTN conferencing, and Response Groups. It also builds on the basic Enterprise Voice deployment scenario introduced earlier in the course. To use Enterprise Voice, you need to know about the various Enterprise Voice applications and how to implement and configure them. You will explore the Skype for Business Server Response Group Service (RGS) in some depth, including components such as RGS agent groups, RGS queues, hunt groups or basic workflows, and Interactive Voice response workflows. In addition, you should be able to describe the Attendant routing method.

Lessons

Call Park Service

Managing Calls to Unassigned Numbers

Delegation and Private Lines

Response Group Services

Location Information Services and E9-1-1

Lab : Configuring Response Groups

Configuring Agent Groups and Queues

Configuring Workflows

Verifying the Response Group Service Behavior

Lab : Configuring Location Information Services and Managing Devices

Creating Emergency Routes and PSTN Usages

Configuring Number Manipulation on Trunks for Emergency Numbers

Defining LIS Locations

Experiencing LIS Features

Module 10: Network Requirements

In this module, you will learn how to optimise voice communications on a network by planning for network consumption and implementing bandwidth optimising technologies such as call admission control (CAC), quality of service (QoS), and software defined networks (SDN). You will also learn the media stacks available for Skype for Business Server 2015 and Skype for Business Online.

Asserting, achieving, and maintaining call quality are imperative for a successful Skype for Business deployment, especially for voice and conferencing workloads. This module will detail Microsoft's Call Quality Methodology as both a process and toolset that can be used to achieve these goals. Call Quality Scorecard, along with its accompanying script and the Call Quality Dashboard, will be described as additional tools to measure and maintain call quality goals set by an organisation. The module will also show how to leverage native Skype for Business tools and datasets to help troubleshoot and further refine deployment quality.

Troubleshooting is a basic skill that is required to support Skype for Business Server deployments. Skype for Business infrastructure can be deployed in a variety of topologies, as has been described throughout this course. Skype for Business administrators should be familiar with both the core tools and the troubleshooting methods that apply specifically to Skype for Business Online and Skype for Business Server 2015. This module will introduce tools and methodologies for troubleshooting Skype for Business client, Skype for Business Server 2015, and Skype for Business Online. Various scenarios will be explored to provide familiarity with some of the common issues administrators face.

Included:

MOC 20334B: Core Solutions of Microsoft Skype for Business 2015

MOC 40409: Deploying Enterprise Voice with Skype for Business 2015

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Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.

Planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.

Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).

Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.

Requirements and processes for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.

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Just call us on +33 (0) 181 22 44 68 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

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