Become Optimum

Employee happiness leads to customer happiness

We believe that our people are central to everything that we do. Accordingly, we ensure that we employ those who not only have the aptitude and skills needed to perform their roles effectively, but also have the ability to develop the soft skills required to provide a truly customer-focused service.

Customer service is embedded throughout Optimum

All employees attend our internal Exceptional Customer Service programme. This captures the essence of our business operations, which are based around people, culture, training and risk-managed processes. Our exceptional service performance benefits our customers and helps us to retain contracts.

Develop your personal career pathway

Every member of the Optimum team benefits from continuous personal development, by following a unique career pathway that is drawn up with care and reviewed regularly. If possible, we prefer to promote from within, so anyone with a positive attitude who joins us can aspire to rise up steadily through the ranks – and have a lot of fun along the way!

Opportunities

At Optimum, we have very high levels of staff retention.

This is because we value our employees as individuals, listen to them carefully, and train them well. If you join us you’ll become part of a friendly, close-knit and highly professional team, in a fast-growing company where commitment and attention to detail are well rewarded.