We’ve finally setup a more useful support site to handle support requests and knowledge base articles/documentation. Head over to http://support.bugify.com to have a look. At the moment, it only contains the FAQ’s that we had on bugify.com, but over time we’ll keep adding to it.

“I don’t want to extend Markdown by adding tons of crazy new functionality, or radically change the way it currently works, or anything like that. I’d be opposed to such changes. I just want to solidify and standardize the simple, useful version of Markdown that is working so well for everyone right now. I want there to be an unambiguous, basic standard that everyone using Markdown can expect to work when they begin typing.”

We are hoping to have version 1.4 of Bugify released next week. There are a couple of exciting new features in 1.4:

Desktop notifications

Git/SVN/hg etc integration

For those using Chrome or Safari, desktop notifications can be a useful way to keep up with changes as they happen. If you have desktop notifications enabled in Bugify – and you have a tab open somewhere with Bugify loaded – then as other users make changes to tickets (anything that generates a “history” item), you’ll be notified with a little box like the one below:

One of the most exciting new features due in the next release though, is integration with source control systems like Git/SVN/hg/etc. This is done through post-commit hooks that send the commit data to Bugify. Bugify then processes the commit data and matches it to the appropriate tickets. Commits are shown as a comment in a ticket (but they are shown slightly differently to a standard comment). You can use your commit message to trigger actions against a ticket as well (like closing a ticket etc).

This is going to add a whole new level of usefulness to Bugify for some users!

We have made the decision to close Bugify Hosted signups. While we were getting a reasonable number of signups, we weren’t getting enough customers upgrading to a paid plan, so we would like to focus on the download version of Bugify.

Bugify Hosted will remain online until 31st December 2012, after which it will be shutdown. We recommend downloading Bugify to run on your own server, and copying your issues over.

We understand this can be frustrating for some users, so to help out, we decided to offer Bugify for free, for a limited time. Just head over to bugify.com to download Bugify for free.