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2 jobs found in lehi

Stop looking, you've found the perfect career! The Product Operations Trainer will work with the Customer Success Organization as well as our Product team to ensure that all parties have the most up to date information about and training on all Solutionreach products. You will ensure that all products are meeting the needs of our customers and that our customer operations teams are set up to support them. Duties and responsibilities: Supporting our new feature roll out and launches, working across the business with different stakeholders and signing off on Product Approval on behalf of Customer Operations collective Making sure that Customer Success Operation is being kept up to speed with new product launches Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives Facilitate instructor-led classroom training and one-on-one mentoring, producing creative and engaging learning experiences Develop training content consistent with instructional design standards, adult learning theory, knowledge of target audience, and sound project management skills Conduct regular needs assessments to identify and prioritize organizational learning and development needs and methods Collaborate with other departments to support enterprise-wide organizational development activities, such as leadership development, performance management, and culture development Provide metrics and analysis on the effectiveness and impact of learning initiatives against employee performance Specialize in product and systems knowledge to directly support CS Reps, Team Leads, and Managers Develop and implement learner reviews upon completion of each training module Display a positive and professional demeanor in all interactions Operate as a team player to ensure open communication and establish trust that supports a team environment Develop ad hoc training as needed Demonstrate a continual improvement of learner engagement and learning outcomes Assist in all other tasks, projects, and duties as assigned by the supervisor Qualifications to thrive: Experience with and solid understanding of customer service and customer success Basic knowledge of adult learning theory and learning principles Strong speaking, presentation, and facilitation skills Proficiency with MS Office or Google Docs Excellent communication skills, both oral and written Self-starter, ability to work with minimal supervision Ability to multitask in a fast-paced environment Flexible and open to changing priorities 1-3 years of experience in product/program management or a related field Able to work full-time (min. 40 hrs/week) Able to travel 25% of the time Get in on all the awesome at Solutionreach! In addition to terrific health, vision, and dental insurance: Self-Managed PTO The week between Christmas and New Years off 100% paid!! Ten paid holidays A free on-site fitness facility, with yoga, CrossFit and total body work-outs, lead by an on-site paid coach! Bagel , monthly birthday lunches, team lunches, unlimited soda and snacks, ping-pong, foosball, Nintendo, etc. $1000 match to your dependent care flex spending account (FSA) Tuition reimbursement after one year of employment 3 week paid parental leave Health Savings Account with up to $1,750.00 employer contribution for Employee + Family 401K with 3% employer match Paid Short-Term Disability, Life and AD&D Insurance This position is located in Lehi, Utah. No relocation assistance available Solutionreach, Inc. is an Equal Opportunity Employer and an E-Verify participant. All activities must be in compliance with Equal Employment Opportunity laws, ADA regulations, and other regulations, as appropriate. PI113049589

Aug 24, 2019

Stop looking, you've found the perfect career! The Product Operations Trainer will work with the Customer Success Organization as well as our Product team to ensure that all parties have the most up to date information about and training on all Solutionreach products. You will ensure that all products are meeting the needs of our customers and that our customer operations teams are set up to support them. Duties and responsibilities: Supporting our new feature roll out and launches, working across the business with different stakeholders and signing off on Product Approval on behalf of Customer Operations collective Making sure that Customer Success Operation is being kept up to speed with new product launches Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives Facilitate instructor-led classroom training and one-on-one mentoring, producing creative and engaging learning experiences Develop training content consistent with instructional design standards, adult learning theory, knowledge of target audience, and sound project management skills Conduct regular needs assessments to identify and prioritize organizational learning and development needs and methods Collaborate with other departments to support enterprise-wide organizational development activities, such as leadership development, performance management, and culture development Provide metrics and analysis on the effectiveness and impact of learning initiatives against employee performance Specialize in product and systems knowledge to directly support CS Reps, Team Leads, and Managers Develop and implement learner reviews upon completion of each training module Display a positive and professional demeanor in all interactions Operate as a team player to ensure open communication and establish trust that supports a team environment Develop ad hoc training as needed Demonstrate a continual improvement of learner engagement and learning outcomes Assist in all other tasks, projects, and duties as assigned by the supervisor Qualifications to thrive: Experience with and solid understanding of customer service and customer success Basic knowledge of adult learning theory and learning principles Strong speaking, presentation, and facilitation skills Proficiency with MS Office or Google Docs Excellent communication skills, both oral and written Self-starter, ability to work with minimal supervision Ability to multitask in a fast-paced environment Flexible and open to changing priorities 1-3 years of experience in product/program management or a related field Able to work full-time (min. 40 hrs/week) Able to travel 25% of the time Get in on all the awesome at Solutionreach! In addition to terrific health, vision, and dental insurance: Self-Managed PTO The week between Christmas and New Years off 100% paid!! Ten paid holidays A free on-site fitness facility, with yoga, CrossFit and total body work-outs, lead by an on-site paid coach! Bagel , monthly birthday lunches, team lunches, unlimited soda and snacks, ping-pong, foosball, Nintendo, etc. $1000 match to your dependent care flex spending account (FSA) Tuition reimbursement after one year of employment 3 week paid parental leave Health Savings Account with up to $1,750.00 employer contribution for Employee + Family 401K with 3% employer match Paid Short-Term Disability, Life and AD&D Insurance This position is located in Lehi, Utah. No relocation assistance available Solutionreach, Inc. is an Equal Opportunity Employer and an E-Verify participant. All activities must be in compliance with Equal Employment Opportunity laws, ADA regulations, and other regulations, as appropriate. PI113049589

Manager - Engineering Sound good so far? It really is! We are inclusive, prize ingenuity, and are united by a common drive to deliver impactful solutions to medical practitioners providing vital services to their patients every day. Our values Impact, Scrappiness, Ownership, Leadership, Velocity and Excellence form the fabric of the organization. They are reinforced daily and serve as key dimensions in the hiring process to help us ensure that Solutionreach is a magnet for outstanding talent and a great place to work. Job summary As an Engineering Manager you will lead a group of talented developers to build the next generation of technology for our healthcare focused SaaS products. You must be a dynamic leader who will own and drive engineering excellence across development and operations of the solutions you own, in true DevOps spirit. You will be responsible for team and individual development and execution. You will have a high level of autonomy but be held accountable for delivering results for the business. Duties and responsibilities Guide a team of developers to deliver critical new features and products for the company Provide technical leadership for the team, always thinking one step ahead to mitigate technical and delivery risks Work closely with Product Management to clarify and refine requirements provided by Product Management Ensures the team understands the why Responsible for rate of team production Responsible for initial high-level sizing of projects Negotiates with the architect on technical approaches Removes organizational bottlenecks and blockers for their team and project Enforces engineering best practices Ensures motivation of the individuals and team as a whole Assists career development of team members Qualifications Ability to drive a high level of focus and excellence with a strong, talented, opinionated team Demonstrated success in delivering high quality technology products/services in a fast-paced environment Experience working with various healthcare technologies, standards, and regulations (HL7, FHIR, HIPAA, etc) Experience designing, building and deploying desktop software to large installed base Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position Proven ability to think strategically about technical challenges combined with relentless execution. Demonstrated ability to manage work across multiple projects Experience working with public cloud services from AWS, Azure, or GCP Experience building and managing micro-services based systems Experience implementing continuous integration and continuous deployment processes and tools Experience designing and building web-based APIs (gRPC, REST) 2+ years of engineering management experience, preferably in SaaS 5+ years of experience building and leading technical teams with an emphasis on scaling them to meet the demands of a rapidly growing business Bachelors degree in technical discipline or compensating work experience Masters degree in technical discipline a plus Solutionreach, Inc. is an Equal Opportunity Employer and an E-Verify participant. All activities must be in compliance with Equal Employment Opportunity laws, ADA regulations, and other regulations, as appropriate. PI112854133

Aug 17, 2019

Manager - Engineering Sound good so far? It really is! We are inclusive, prize ingenuity, and are united by a common drive to deliver impactful solutions to medical practitioners providing vital services to their patients every day. Our values Impact, Scrappiness, Ownership, Leadership, Velocity and Excellence form the fabric of the organization. They are reinforced daily and serve as key dimensions in the hiring process to help us ensure that Solutionreach is a magnet for outstanding talent and a great place to work. Job summary As an Engineering Manager you will lead a group of talented developers to build the next generation of technology for our healthcare focused SaaS products. You must be a dynamic leader who will own and drive engineering excellence across development and operations of the solutions you own, in true DevOps spirit. You will be responsible for team and individual development and execution. You will have a high level of autonomy but be held accountable for delivering results for the business. Duties and responsibilities Guide a team of developers to deliver critical new features and products for the company Provide technical leadership for the team, always thinking one step ahead to mitigate technical and delivery risks Work closely with Product Management to clarify and refine requirements provided by Product Management Ensures the team understands the why Responsible for rate of team production Responsible for initial high-level sizing of projects Negotiates with the architect on technical approaches Removes organizational bottlenecks and blockers for their team and project Enforces engineering best practices Ensures motivation of the individuals and team as a whole Assists career development of team members Qualifications Ability to drive a high level of focus and excellence with a strong, talented, opinionated team Demonstrated success in delivering high quality technology products/services in a fast-paced environment Experience working with various healthcare technologies, standards, and regulations (HL7, FHIR, HIPAA, etc) Experience designing, building and deploying desktop software to large installed base Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position Proven ability to think strategically about technical challenges combined with relentless execution. Demonstrated ability to manage work across multiple projects Experience working with public cloud services from AWS, Azure, or GCP Experience building and managing micro-services based systems Experience implementing continuous integration and continuous deployment processes and tools Experience designing and building web-based APIs (gRPC, REST) 2+ years of engineering management experience, preferably in SaaS 5+ years of experience building and leading technical teams with an emphasis on scaling them to meet the demands of a rapidly growing business Bachelors degree in technical discipline or compensating work experience Masters degree in technical discipline a plus Solutionreach, Inc. is an Equal Opportunity Employer and an E-Verify participant. All activities must be in compliance with Equal Employment Opportunity laws, ADA regulations, and other regulations, as appropriate. PI112854133