Cloud Management - assuring cloud services Carl Lloyd Business Lead, Service Assurance agenda what is driving cloud adoption cloud management from an enterprise perspective IT management as a service summary

Modern Monitoring for Modern IT Systems IT Management as a Service (and as software) Mark Rivington Nimsoft CTO, CA Technologies Agenda Introductions Today s Technology Environment IT Management as a Service

SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

Transition from VAR to MSP A Publication of the CA Service Provider Center of Excellence transition from VAR to MSP There is NO magic potion! There is no instant transformation This is a process that will

Using a Multichannel Strategy to Deliver an Exceptional Customer Experience 10 things to consider when building a multichannel strategy to improve the customer experience Jesús Hoyos CRM industry analyst,

Where in the Cloud are You? Session 17032 Thursday, March 5, 2015: 1:45 PM-2:45 PM Virginia (Sheraton Seattle) Abstract The goal of this session is to understanding what is meant when we say Where in the

Evolving the IT Service Experience to Meet New Business and User Demands Evaluating IT Service Performance in the New Normal Executives have known for some time that the new normal of the business landscape,

Gallium The HP IT Performance Suite Intuitive Performance The need for speed The demand for fast is growing, technology has provided an expanding market with the tools and infrastructure it needs to implement

Five Ways to Satisfy Both Business and User Demands for IT Service Evaluating IT Service Performance in the New Normal Executives have known for some time that the new normal of the business landscape,

Fundamental Concepts and Models 1 1. Roles and Boundaries Could provider The organization that provides the cloud based IT resources Cloud consumer An organization (or a human) that has a formal contract

Modern App Architecture for the Enterprise Delivering agility, portability and control with Docker Containers as a Service (CaaS) Executive Summary Developers don t adopt locked down platforms. In a tale

vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

INSERT COMPANY LOGO HERE Frost & Sullivan 1 We Accelerate Growth Industry Challenges As cloud solutions and technologies evolve, enterprises continue to show interest in how the cloud can help them achieve

The world is going digital World is going mobile New data is being created continuously > 80% of mobile subscriptions will be for mobile broadband by the end of 2019 48 hours of video are uploaded to YouTube

Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Introduction in Action Why the Need to Improve the Consumer Experience for IT Services? The consumerization of IT has heightened

Modern Application Architecture for the Enterprise Delivering agility, portability and control with Docker Containers as a Service (CaaS) Executive Summary Developers don t adopt locked down platforms.

SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

SOLUTION BRIEF: CA CLARITY PPM ON DEMAND How can I quickly deploy applications across a complex enterprise? CA Clarity PPM On Demand is a SaaS-based Project and Portfolio Management (PPM) solution that

Driving principals of cloud adoption Speed ability to capitalize on new opportunities and to respond to changes in business demand. Deploy applications faster and more efficiently. Deliver solutions that

WHITE PAPER: Easing the Way to the Cloud: 1 WHITE PAPER Building Blocks of the Modern Data Center How Integrated Infrastructure Solutions Help to Accelerate Application Deployments and Simplify Management

Simplify Customer Service with 360-Degree View of the Customer Simplify Customer Service with 360-Degree View of the Customer Table of Contents Getting to Know You 3 Seeing the Full Picture 3 Mapping a

Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

Orchestrated Service Management from Serena Software Visibility, Flexibility and Ease of Use through Process-Based IT Service Management Solution Brief Challenges High TCO as systems are inflexible, expensive

The Evolution to Cloud Communications The adoption of Cloud Communications by enterprises: An evolution, not a revolution Table of Contents Introduction... 1 The Emergence of Private, Public and Hybrid

From Virtualized to ITaaS 1 Priority Discussion Topics Laying the foundation for IT-as-a- with the right architecture Key process areas and capabilities that need to be rethought during the process (ie.

The New Style of IT Rob McMahon Director Cloud Computing HP General Western Europe Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without

IT Management On Demand FUJITSU Cloud IT Management as a Service: Delivering Simple, Powerful and Unified IT Management Capabilities shaping tomorrow with you The Challenges of Managing a Dynamic IT Environment

Trends and Directions of SaaSS in Asia/Pacific Yanna Dharmasthira October 2013 Notes accompany this presentation. Please select Notes Page view. These materials can be reproduced only with written approval

Business Service Innovation from CA Technologies The Center of Service Provider Transformation Hans-Peter Müller, Alliances Director MSP Customers are turning to Cloud & Managed Services to help them deal

Support Program OpenText Protect Anytime Critical issue support for the OpenText applications powering your key business processes Introduction to OpenText Protect Anytime For more than 20 years, OpenText

THE EVOLUTION OF DATA CENTER MANAGEMENT WITH BUSINESS SERVICE MONITORING & ITIL SUMMARY The infrastructure in a modern corporate data center manages critical business information for the enterprise. In

UNIFYING THE HYBRID CLOUD The Emergence of the Hybrid Cloud: A Challenge for Enterprise, an Opportunity for Managed Service Providers The growing adoption of cloud computing, driven by the promise of increased

5 Steps to Building a Customer Experience Driven Contact Center ebook WE VE ENTERED THE AGE OF THE CUSTOMER Empowered buyers demand a new level of customer obsession Technology has evolved through a set

WHITE PAPER FIELD SERVICE S FUTURE IS IN THE CLOUD INTRODUCTION A recent study by GigaOM Research found that 75 percent of all U.S. businesses are using some type of cloud-platform for business applications.