Latest Android updates

When a new Android Operating System update is announced by Google there are a few steps that take place before it becomes ready for your device. The manufacturer receives the update and customises the software for the device and mobile carriers in each country. Once this is completed they’ll send the update to the carriers for testing.

The below table provides information on the latest Android updates we’ve received for testing and approval as of the 29/01/2019. If no information is listed, it means we haven't received the build or any new details from the manufacturer.

When a version is marked as completed it means testing has been finished on our end and approved. Each manufacturer has a process for releasing updates to devices and once we approve the update, it’s sent back to the manufacturer to be released through their standard update processes. Generally, updates are rolled out progressively, for example the manufacturers might make the update available for a small number of users (i.e. 5%) initially; then if no unforeseen problems pop up, it’ll gradually be made available to more and more users over the following weeks.

Prediction Late January, what they really mean is they have no friggin clue, so it might be mid to late February.

@Dan_C@Optus @@Optus So where is our explanation which you are now more than 2 weeks overdue with a response for the delay. And what are you doing about getting the latest firmware version underway. If you don't reply to this within 24 hours I WILL be contacting corporate office and making a complaint against you, if it's too hard for you designate it to one of the 1000s of other OPTUS employees.

Wondering when the samsung galaxy tab s4 will be listed here, I have had one since May last year through Optus. Have had a couple of security updates via OTA, so obviously getting updates, but no listing here for a product I contracted through you. Would be nice to know whats upcoming. Any plans for listing the tab s4 on this forum.

Funnily I got off phone with huawei about an hr ago. She has spoken with the hardware team and has my serial number etc and has requested they manually push the update to me. Whether this is valid or not I don't know. Either way she can't see why there has been such a delay

@SteveV I told them that there's a guy here bought his handset outright from the UAE and he received the .183 which kind of stumped them, I told them I have the screen shot which shows the build number. But I've been escalated for a call within 24 hours so I guess we'll see what happens from Huawei. At least they are responding quicker than optus. I sent @Dan_C a private message request he answers our question why it's delayed.

If there's no response nb noon tomorrow I will contact head office and make sure that someone sorts this debacle out.

I wouldn't mind so much if we had received updates to fix the current issues and improvements, but we have only got the initial .122 and according to consumer affairs Vic, they could be in breach of contract because the handset is deemed faulty if software is causing usage issues.

Samsung one ui and Android 9.0 pie is about to be 10 days overdue and the best you can give me is testing. You guys are pathetic when are you going to stop playing around with it and give it to us. Why do you guys even test it; Samsung does. Vigorous testing before realeasing an update.

@Matt122 I spoke to them today and I'm exoexpect a call from Huawei in the next 24 hours, they said that this could be possible to do but then kept refferrre to Optus, I said it's taken them 2 months and they still stuffing around with the .146 and I don't want to wait until Christmas to receive the next update.

Hopefully they can be convinced to push it out if they understand that critical issues need to be fixed.

Galaxy Note 8 8.0 January Google CVE’s for Android 8.0 + Samsung experience 9.0 Baseband: N950FXXU5CRK4 Build: R16NW.N950FX WHAT DOES THIS EVEN MEAN?!! Have you received it?is it testing? Is it completed?

It’s honestly so disappointing having to wait for important updates this long. The latest software update for Samsung devices was released in Australia more than two weeks ago and so far all unlocked devices can download it. Why do we have to wait so long for Optus to put their bloatware (which serves absolutely no purpose) on each single update?

Also the extra bloatware is annoying. For example every time I turn off or restart my device I get the YES OPTUS logo pushed onto my screen and my home screen is covered in useless Optus widgets.

Why doesn’t Optus allow the actual phone manufacturer to send updates to their devices without having to go through them and testing that has already been performed?

iPhones receive updates from Apple themselves regardless of whether they are bought unlocked or locked so why does Optus take advantage of Android phones like this?

We fully understand where you're coming from and are terribly sorry for the delay in updates for our devices under Optus' network.

We've had a check with our Software teams and we'd like to note that the update is about to be ready to be sent out for our Mate 20 Pro models under Optus so please stay tuned to our Updaters at Settings>System>System Update and HiCare app via WiFi

@Dan_C what's going on with the update to pie...one ui for the s9 plus?? I was told over a week ago it was in the final stages of testing by an optus employee but it still says testing...eta says late Jan to early Feb...it almost the end of january now so any info?

Mate 20 Pro firmware both 9.0.0.166 & 9.0.0.183 change logs both state that. ...... Signal quality improvement in some scenarios, I have had quite a few missed calls which I'm told that it just rings out and my handset never received a call, I've noticed that my volte symbol dropsvin and out in the status bar, I never had any issues with my mate 9 signal quality in the same location.

I need my phone to be ready for medical reasons incase of any emergency my health may suffer, I can't afford to have call issues.

This is why I need the latest version updates

So Unbrand the handsets and let us get the latest firmware and the quality of service we are paying for.

Seems that Huawei really don't know what they are doing, I'm pretty sure that receiving updates direct would be all messed up, when I talked to huawei they seem to be confused with their own build numbers, it's not really Optus fault that they don't have the right build to test. I guess we just need testing to be a lot faster when it is received.

Yes I found severe inconsistency in huawei and quite poor answers from their team. The huawei aust team couldn't give a straight answer about why other regions have 9.0.0.18x and Australia apparently latest is 9.0.0.149. When I queried what android patch level 149 was she couldn't answer me just kept repeating that 149 is the latest and the build would be c34e10r1p16 and couldn't Get it in her head that c34e10r1p16 is the model specific not the patch level.

@lsa123 The current version is 122 although patch 2 was 126 which was released immediately after lord knows why we are not on that 183 is the current version out although 187 has now started rolling out to people too.

Can confirm I also got the pie Update on s9 plus just a couple of minutes ago, the wait was a bit long but it's good to finally get it and not be stuck on November security update, thank you to the developers for completing it

@lsa123 I probably think that optus were testing the.126, eecrecei .146 from Huawei and then abandoned it and started testing 146. Ive just got off a call from Huawei when I said about the latest firmware version she said I would have to wait for optus. which I told her bullpoo how can optus test it when you haven't sent them it. I told them to stop messing around and sort it out, apparently she's going back to the technical team to make more enquiries. They have no clue what they are doing.

@VooDooD I wouldn't be expecting it anywhere this side of Valentines Day. I don't even think it's finished being tested by optus and once it's sent back to huawei, it will still take a few weeks. Bloody rediculous.

Hi Darren,We apologize for any inconvenience this problem may cause you. We are doing everything we can do to solve it as quickly as possible. We do appreciate your patience so far and know that your time is valuable. We have limited information on when your carrier will release the update. We have however escalated this case several times just to inform the relevant department of how important this update is, for you and for other consumers.Thank you for choosing Huawei and have a great day!

@Optus@Dan_C. Still no update, it's the 4th February already. What is happening with the Mate 20 Pro are we going to receive the current tested version? Also are you going to be working straight to testing the latest firmware version, latest firmware now is 9.0.0.187. We are slipping further behind every week. This really isn't acceptable for a flagship released device, customers expect top rate service, that's what we are paying for.

First world problems hey. Meanwhile there are most people in Townsville underwater wishing they had any phone or communication everyone else lives are destroyed because their phone still works without the latest firmware that is life saving not.