Provide Support Live Chat

Description

Provide Support Live Chat is a powerful tool for customer support. It allows to offer your customers instant assistance via live chat, monitor and navigate them through your website, and receive their messages even when you are offline.

From now on Provide Support Live Chat can be easily integrated with WordPress websites with help of a new Provide Support Live Chat plugin for WordPress. Integration process will take a couple of minutes and will require minimum efforts. It’s a simple matter of installing, enabling and positioning live chat button.

You’ll be able to create a new live chat account straight from the plugin or connect the plugin to your existing account.

The following types of WordPress integrations are available

Adding live chat button to a sidebar

Placing a chat button to a fixed position on a browser window (the best solution for those websites which have no sidebar)

Ability to use your custom live chat icons images hosted on your server

Adding a text live chat link to a sidebar or a fixed position on a browser window

Ability to utilize shortcodes is the best option for advanced users and will let you place the chat button anywhere on the website. [providesupport] shortcode can be used for showing the button or link within the posts or pages and <?php echo do_shortcode ('[providesupport]') ?> can be utilized for integration with the website source directly and will let adding the button or link to some specific position on the page

Provide Support Live Chat for WordPress enables you to monitor the whole website no matter how many pages contain the live chat button or link and will give a possibility to follow visitors in real time and proactively invite them to join live chat sessions.

How will you benefit from using Provide Support Live Chat software

No additional implementation costs on your WordPress website

Live chat is an effective marketing solution for boosting sales

Live chat increases your customers’ trust and loyalty

Ability of multitasking for your agents will cut down customer support costs

Live chat increases website integrity and customer engagement

Check our video tutorials to get more information about system configuration and usage

About Provide Support

Provide Support has been offering cutting edge communication technology since 2003 and has proven to be the one of the most reliable Live Chat vendors on the market. Provide Support’s team is striving to offer you most intuitive and easy-to-use customer support software.

Screenshots

Provide Support Live Chat for WordPress settings after the plugin installation. You will need to connect to your existing Provide Support account, or create a new one

Click ‘Add New’ to install Provide Support Live Chat plugin. For this you can either search for ‘Provide Support Live Chat’ in the plugin directory, or upload the .zip file you have downloaded from WordPress.org

Activate the plugin after installation is complete

Navigate to ‘Provide Support Live Chat’ menu

Enter your Provide Support account credentials and click ‘Connect to account’ on ‘Existing Account’ tab to connect to your account. If you don’t have an account yet, use ‘New Account’ tab to create it

Use plugin settings to position your chat button and control website monitoring feature

Make sure that ‘Enable live chat plugin’ option is checked to start using the plugin

FAQ

Installation Instructions

Using Provide Support Live Chat plugin you’ll be able to easily add your live chat button to your WordPress based website. Please do the following:

Click ‘Add New’ to install Provide Support Live Chat plugin. For this you can either search for ‘Provide Support Live Chat’ in the plugin directory, or upload the .zip file you have downloaded from WordPress.org

Activate the plugin after installation is complete

Navigate to ‘Provide Support Live Chat’ menu

Enter your Provide Support account credentials and click ‘Connect to account’ on ‘Existing Account’ tab to connect to your account. If you don’t have an account yet, use ‘New Account’ tab to create it

Use plugin settings to position your chat button and control website monitoring feature

Make sure that ‘Enable live chat plugin’ option is checked to start using the plugin

Is Provide Support Live Chat for WordPress free?

Our live chat plugin for WordPress is free. But it can only be used as a part of Provide Support Live Chat system which is offered on a subscription basis. We offer free fully functional 10-day trial to check if the system fits your requirements. If you like the system, you are welcome to purchase a subscription. Please have a look at our pricing.

PHP 5.3.1 or higher is required starting from the plugin version 2.1.1.
WordPress 3.9 or higher is required starting from the plugin version 2.1.1.
Plugin version 2.0.3 supports older PHP and WordPress versions and can be downloaded here.

Interested in development?

Changelog

2.1.6

2.1.5

PHP version conflict fixed

2.1.4

Compatibility with ReduxFramework added

2.1.3

jQuery compatibility issue for some themes fixed

Shortcode mode improvements

2.1.1

Compatibility issues fixed. Note! The plugin requires PHP 5.3.1 or higher and WordPress 3.9 or higher now. Please don’t upgrade if you are not sure. Use live chat plugin version 2.0.3 if your PHP/WordPress doesn’t meet the new version requirements.