We have an easy no hassle returns policy for all our customers as we understand it is possible to purchase the wrong item online.

You can return any unsuitable item for a full refund within 30 days from the purchase date, as long as it's brand new, unused and in original packaging. The exception being a warranty claim.

All we ask is that you first email our customer services team at websales@ybfilters.co.uk for an authorised returns form to complete before enclosing it with your return item. This form gives you all the returns details you need.

We will send you a full refund within 7 working days if your item is in accordance to our return criteria.

We appreciate that it can be expensive for the general public to send a large item from the the Post Office so we have a collection service available in the UK only, priced at just ?7.99 for a parcel below 20kgs. This service is tracked and insured. We can collect from any UK address on a specified week day for your convenience.

We are unable to refund any return postage costs unless we have supplied goods incorrectly in which case we would collect them from you at our own expense.

We sell goods online according to the Distance Selling Regulations 2000 and we adhere to the mail order code of practice. However, if you have any problems or complaints about our returns service please write to our Customer Services Manager at the address on our contact page thanks.

When you have added your item/s to the basket, please go to the checkout page to view the postage options available for your order.

If you have ordered items that have different dispatch criteria we may in some cases split your order and dispatch the items on different dates. We would contact you to confirm this beforehand.

If you have any queries about postage or delivery please email us before ordering.