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Toronto Hydro 2014 CR Report_FINAL

Message from the Chair of the Board and
the President and Chief Executive Officer
(continued)
We’re proud of the progress we’ve made, and our advancements are only made possible
because of our commitment to sustainability.
Looking ahead, there is still much to be done. We know we have future challenges with
more frequent abnormal weather patterns, which have caused service disruptions to our
customers. We’re committed to tackling these challenges by implementing real changes to
improve our customer service. For example, we co-chaired the signing of the CEA’s National
Mutual Assistance Agreement in order to ensure Canadian utilities work together and share
resources to decrease our restoration times across geographical borders. This, and other
concrete steps we’re taking, is focused on creating a thriving future for our organization
and the communities we serve.
Thank you to all of the talented employees at Toronto Hydro for achieving another
extraordinary year.
Sincerely,
David Williams
Chair
Toronto Hydro Corporation Board of Directors
• Toronto Hydro Corporation achieved $112.5 million net income and paid
$60.6 million in dividends to the City of Toronto
• Toronto Hydro invested approximately $585.5 million in capital expenditures
primarily to renew and upgrade our distribution grid
• Since 2007 we’ve reduced the number of service interruptions by 31%
and the average duration of interruptions has improved by 26%
• Toronto Hydro has reduced recordable injuries by 82% since 2007
• We’ve achieved 1,424 GWh of electricity savings and 174.8 MW of summer peak
demand savings from 2011-2014 through provincial conservation programs
• We earned the Sustainable Electricity CompanyTM designation from the CEA
• Toronto Hydro hosted a golf tournament with our suppliers who generously
donated $305,000 for the Ross Tilley Burn Centre at Sunnybrook Hospital
4 TORONTO HYDRO 2014 CORPORATE RESPONSIBILITY REPORT
Anthony Haines
President and Chief Executive Officer
Toronto Hydro Corporation
2014 Highlights