I started using spotify while on a trip to Mexico, my account thinks that im from Mexico. This wouldn't be an issue except it has locked me out of using my account after 14 days of being back in the states. How do I change my country of origin or unlock my account so I can use it. Thanks

Re: Country of origin

I have a free UAE registered spotify account and have been using it in Dubai without issue for the past week (on Xbox). Yesterday I had been logged out and when I try to log back in it tells me "only available abroad for 14 days". I have checked my account and my registered country is still UAE so wonder how to resolve this.

Re: Country of origin

Can you make sure you're logged in with the right account when you check your country settings? You can find more info on this here. Also, can you let me know if you're using a VPN? This could be interfering with things.

Re: Country of origin

Can you let me know if this also happens using another browser or Incognito Mode? It might also be worth trying another device or a different internet connection. You might be able to solve this by changing the country in the bottom right corner to the UAE. I'd also recommend checking out this Support article for more info.

So I tried using the Apple Mac app. Received error as per screenprint attached. So I went back into profile and changed to another random country, saved, exited then went back to profile and re entered United Arab Emirates and saved.