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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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PUK stands for Personal Unblocking Key.This is a unique eight-digit code specific to your SIM card. This is requiredwhen the PIN number to unlock your mobile phone is entered incorrectly 3 times.You are then given 10 attempts to enter your PUK code. If an incorrect PUK codeis entered after the 10th attempt, you will block your SIM card permanently andwill require a new SIM card from your mobile phone provider.
PUK codes can be obtained through thefollowing ways - The PUK code is in your SIM card documentation Starter Pack .Ifyou do not have this then -Please contact your phone service provider.Yourcell phone service provider can give you the PUK code once you give them youraccount details and they have confirmed your identitygoodluck

PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PINnumber to unlock your mobile phone is entered incorrectly 3 times. You are thengiven 10 attempts to enter your PUK code. If an incorrect PUK code is enteredafter the 10th attempt, you will block your SIM card permanently and willrequire a new SIM card from your mobile phone provider.PUK codes can be obtained through the following ways -
The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.

Universal remotes have 3, 4, and 5 digit codes depending on the age of the devices to be controlled. 3 digit codes can only control devices made before year 2000. 4 digit codes can do upto 2007, 6 digit codes can do upto the date of the remote manufacture date. Your universal remote is too old for your TV.