Members Code of Conduct

Opening Doors London [ODL] is the largest provider of information and support services for older lesbian, gay, bisexual and trans* [LGBT*] people in the United Kingdom. We aim to ensure that older LGBT* people live happy, healthy and independent lives that are free from loneliness, isolation, prejudice and discrimination.

Our role is to provide an inclusive environment where all our members feel welcome, respected, safe and comfortable with being who they are. We also want to provide you with great service throughout your membership. This code helps all of us to understand what is expected of members – and what you can expect from us.

If a member does not comply with the expectations in this code, we will discuss the issue with you – but ultimately we reserve the right to cancel your membership.

What you can expect from us:

We will endeavour to provide an inclusive environment where all our members feel welcome, respected and comfortable with being who they are.

We will ensure that all our volunteers, staff and Trustees have access to training and support in order to provide you with an appropriate, responsive and well led service. All volunteers and staff are also DBS checked.

We will take seriously any concerns raised by members, volunteers, sessional workers, staff and trustees, and will seek to resolve them equably.

To guarantee confidentiality with regard to personal information, or in relationship to complaints raised by members.

What we expect from you:

To be welcoming and supportive of other members.

To respect the different life experience, identities and ways of life of members.

To avoid making unreasonable demands on other members, volunteers, sessional workers, staff and trustees and to respect their personal space.