Terms and Conditions

The Ordering Process

Upon ordering online, you will receive an automatic confirmation including your personal details. Please check the information for correctness and contact Organic Gift Hampers immediately if you need to change any information within the documentation.

Organic Food Hampers use the very latest and incredible secure e-Commerce shopping cart facility. So your personal information and Credit Card details are very safe.

If online purchasing is not your thing, call 07 5593 8131 and we will take your order manually.

Alternately, you can email us at sales@organicfoodhampers.com.au

Freight

Delivery Method

We use a combination of delivery methods, including Fastway Couriers, Startrack and Australia Post.

It is our commitment to you that we will endeavour to find the fastest method of delivering your Organic Gift Hamper, taking into consideration your specific geographical location.

Expected Delivery Times:

Gold Coast/Brisbane 1 day

Far North QLD, Rockhampton, Mackay, Cairns 1-3 working days

Victoria (Country) 1-3 working days

NSW ACT SA 1-3 working days

Tasmania 1-4 working days

W.A. & N.T. 1-7 working days

Please Note :

We do not deliver to PO Boxes.

We do not deliver on weekends or Public Holidays.

All parcels are tracked using the latest technology. If you would like an update on your order, or to get help locating your shipment, please contact Organic Gift Hampers at sales@organicfoodhampers.com.au

Packaging

The Organic Gift Hampers are attractively packaged and bound with natural ribbon. We also include a customisable welcome note for the intended recipient. Whilst we have chosen the packaging for its impressive presentation attributes, we have also spent considerable time sourcing packaging that is natural, recyclable, sustainable, and eco friendly.

Credit Card Security

We do not store your Credit Card details, and they cannot be viewed by Organic Gift Hampers or any other person.

We use an automatic payment and confirmation system for your convenience.

Damaged Goods

Organic Gift Hampers understand that accidents can happen!

If your hamper arrives damaged and unusable as a result of mishandling during the freight process, please contact Organic Gift Hampers immediately to arrange a replacement. It would be greatly appreciated if you could photograph the parcel, and email or message us a copy of the photo.

Knock Knock – Nobody’s home !

If the courier company is unable to deliver the parcel as no one is at home at the time, and there is no safe place to leave the parcel, a notice will be left for the recipient advising them of where the parcel can be collected. Alternately, the courier will leave a calling card, complete with contact details to arrange another time for the courier to return with the delivery.

Cancellation of Orders

Orders can be cancelled at any time prior to despatch, however once the order has been physically despatched, it cannot be cancelled.

Refund & Returns Policy

Organic Gift Hampers understand that accidents can happen!

If your hamper arrives damaged and unusable as a result of mishandling during the freight process, please contact Organic Gift Hampers immediately to arrange a replacement. It would be greatly appreciated if you could photograph the parcel, and email or message us a copy of the photo.

Delays are inevitable in a country where climatic conditions are so diverse. Organic Gift Hampers promise to make every effort to ensure that all hampers are delivered within the expected delivery period. Unfortunately, unforseen circumstances and natural events such as storms and flooding may affect the ability of the couriers to deliver the parcel in a timely manner.

A failure to deliver the parcel within the expected delivery period, does not constitute grounds for cancellation or refund on your hamper purchase.