30 Minute Claims Guarantee

At Intact Insurance, we take customer satisfaction very seriously. We are ranked "Highest in Customer Satisfaction with the Auto Insurance Claims Experience" by J.D. Power*, and we believe part of how we ensure your satisfaction is through our 30 Minute Claims Guarantee.

When you call Intact Insurance to report a claim, we guarantee that within 30 minutes of answering your call, one of our dedicated claims representatives will start your claim. That means they’ll start the claims process, and will have the ability to take charge of the situation and arrange emergency support if required. If not, we’ll write you a cheque for the full amount of your annual premium up to a maximum of $1,000**. It’s just one of the ways we work to give you the best possible service experience when filing a claim.

* Intact Insurance received the highest numerical score in the proprietary J.D. Power 2015 Canadian Auto Claims StudySM, based on 2,583 total responses, ranking 11 providers. Excludes those with claims only for glass/windshield, theft/stolen or roadside assistance. Proprietary results based on experiences and perceptions of consumers surveyed February-April 2015. Your experiences may vary. Visit jdpower.com.

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