Karlu Ltd is a company registered in England. Unless
otherwise specified, the materials on this site are directed solely at those who
access this site from the United Kingdom mainland. Karlu Ltd makes no
representation that any product referred to in the materials on this site is
appropriate for use, or available, in other locations. Those who choose to
access this site from other locations are responsible for compliance with local
laws if and to the extent local laws are applicable. English law shall govern
this Agreement.

You and we each submit to the exclusive jurisdiction
of the English courts in relation to disputes arising out of this Agreement.

Accepting Orders

When you place an order we will treat it as an offer to buy. However, we will be
entitled to refuse to accept your order if we feel it necessary, in which case we
will e-mail you as soon as we can to let you know. If we decline your offer on
security grounds we may contact you to seek an alternative payment method. Karlu Ltd reserves the right to revise prices, correct
errors on its website and refuse orders at its discretion.

If an error is discovered in the price of the goods that you have ordered, we
will inform you as soon as possible. In the event that you order an item and the
price published on the website is incorrect for any reason, we will contact you
upon discovery of the error to let you know the correct price and ask you
whether you still wish us to fulfil your order at this price. We shall be under
no obligation to fulfil an order for a product which was advertised at an
incorrect price. Should we have fulfilled the order before discovering the
error, we reserve the right to take back the goods and refund you the purchase
price or charge you the correct amount.

Pricing

All prices are inclusive of UK VAT at the prevalent rate of 17.5% and do not
include delivery charges. You may pay by any major credit/ debit card (excluding
AMEX) or PayPal. We are under no obligation to accept your order. Prices, offers
and products are subject to availability and may change at any time prior to
acceptance of your order.

Pricing - Non-EU Customers

Customers who reside and have their goods delivered out of the E.U Zone (i.e.
US, Canada etc) will receive their goods Tax Free and will have UK VAT
(currently 17.5%) deducted from the cost of their goods at checkout.

Please note that whilst we ship goods to you TAX Free, we are not responsible
for any Import Duty or Tax that your countries Customs may charge, in these
instances, you will need to settle with your Customs Authority yourselves (this
is usually dealt with by the postal/delivery company).

Delivery Promises:

For orders received by 4:30pm (Mon - Fri) and are in stock at our warehouse, we normally despatch that day, however if we are
experiencing high order volumes, this may take up to 48hrs. If an order is
required urgently, please contact us direct on 01787 312200.

If an item is out of stock we will notify you by Email, as soon as we can and
get hold of it as quickly as possible and advise you of the expected delivery date, and WHEN WE RECEIVE IT will send it to you
immediately.

The delivery charge paid is for standard "Next Working Day"
delivery once the item leaves us, unfortunately courier errors do occasionally
happen and this is not a guaranteed 24hr service. We do not refund for
delivery charges in these circumstances.

All prices on this web site exclude Postage and Packing. Delivery Prices and
shipping options are shown on our
"Delivery Information" Page

.

Standard Delivery time is Monday - Friday 08:00 - 18:00hrs. We are
also able to deliver Pre-10:00/Pre-12:00 and Saturday AM - excess charges apply,
if one of these methods is required, please call us on 01787 31220 to arrange,
we are unable to upgrade delivery Service "Free of Charge".

For other delivery options please email sales@karlu.com or telephone us on 01787 312200

Post and Packing - Customers outside the UK:

Export Delivery charges quoted are only intended as a guide. We reserve the
right to modify charges should they be significantly different from those
quoted, although we will always inform you should this be necessary.

If the delivery charges are likely to be significantly different to those
estimated on our site we will contact you, with the option of paying the exact
charges or cancelling/modifying your order.

If you require a precise quote please email our Export Department export@karlu.com, who will be pleased to help.

PLEASE NOTE THAT WE DO NOT SHIP TO THE FAR EAST OR AFRICA

Product Availability:

Our web site is regularly updated throughout the day, to ensure that we provide
accurate details on product availability. However, we cannot guarantee
availability. We do list items on our website that are not stock items and are
ordered to customer requirements, this allows us to offer the most extensive
range of Studio products in the UK. Orders placed outside our warehouse open
hours (10 a.m. - 5.00 p.m. UK time Weekdays) may be subject to change. We will
contact you as soon as possible if this is the case. If you place an
especially high-value order we reserve the right to contact you for further
confirmation of your order details, prior to authorisation.

Special Order Items

If an item is marked as a "Special Order Item", you will be charged at the
time of order. Special Order items are non refundable

Payment: - Personal Callers & Telephone Orders:

We accept the following major credit and debit cards, including:

Visa

Mastercard

Switch / Maestro

Delta

Connect

Solo

Electron

Cards are debited on the day of despatch/pickup*

If you have placed your order online and wish to pickup the order, we will
cancel the online payment and charge your card at the point of pickup - do not
forget to bring your card.

Please note that we do not accept cheques for personal callers.

Payment: - Online Orders:

We accept the following major credit and debit cards:

Visa

MasterCard

Discover

Switch / Maestro

Connect

Solo

Electron

Amex (via Paypal Payment Method)

Ownership of goods remains with Karlu until full payment for products has been
received.

Payments are accepted in the following currencies - £GBP $US, $CA, €euros.

Complaints:

We value our customers satisfaction very highly. If you have any complaints
regarding your Order please email our Web Sales Team or phone us on 01787 312200

We are not liable for loss of profits, loss of business or any other
consequential, special or indirect loss arising out of the use or late delivery
of any product purchased from Karlu Ltd. If your order is urgent, please
call us to confirm delivery availability.

Our UK courier normally delivers on a next "working day basis" or on a 2 working
day basis for remote parts of the UK, whilst this is true for the vast majority
of cases, occasionally they (like everybody else) suffer problems such as
delivery drivers off sick, equipment failure at the hub etc. Courier
charges are not refundable in these cases nor is any liability accepted for any
situation arising from late delivery.

Privacy:

None of the information given to us by our customers is given out to any
external company. Please note that we have no control over Information held in
YOUR PayPal account - please see PayPal for their Privacy Statement. Orders over
30 days old are archived and that information is not held available for anyone
except the accounts dept, VAT & Tax officers. For our full privacy statement,
please see the separate notice link at the bottom of this page.

We do
not hold/see financial credit card information, this is dealt with separately by
both HSBC and PayPal (dependant upon your payment method).

Errors and Omissions:

We make every effort to ensure that the information on our site is accurate and
up to date. We will promptly correct any errors brought to our attention. If you
find an error please contact Our Web Team

We can accept no responsibility for information or opinions from third-parties,
contained within this site, or for the content of links from this site.

Product photographs are for illustration only, products may differ from those
shown. If in doubt please phone or email our Sales team, who will be pleased to
advise.

Specifications and product descriptions are for guidance only, cannot be
guaranteed accurate. Errors and Omissions excepted.

We reserve the right to withdraw any item from sale, at any point prior to
dispatch, for whatever reason. You will be promptly informed if such a
situation arises.

While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers. All orders will be charged in £GBP.