Chattarpati Shivaji International Airport

Please note: All passengers must have a copy of their e-ticket to gain access to the terminal building, or by displaying a soft copy on a laptop, iPhone, tablet or smartphone.

Arrivals
Collect your luggage from carousels 1-4 in terminal 2.

Home printed boarding passes
All passengers travelling on a home printed boarding pass must go to the Virgin Atlantic check in to have their boarding pass validated before they make their way to Airport Security.

Flights on our partner airlines

The check in process for airlines can vary, so if you’re flying with one of our partners we recommend you check their website for more information.

When flying with a partner airline we recommend you check in three hours before your scheduled departure to avoid losing your reservation.

When to arrive for your flight

We recommend you get to the airport with plenty of time to spare – it’s a good way to avoid last-minute stress! As a rule of thumb:

Virgin Atlantic flights: arrive at the airport at least two hours before your flight is due to leave.

Partner airline flights: we recommend you check in three hours before your scheduled departure.

Check in optionsYou can check in for your flight and pick up your boarding pass using any one of the following options.

Online check in

The best way to check in is online. You can pick your seat and print your boarding card. Just go to Manage your flights. If you’re travelling with carry on baggage only, you must still go to the Virgin Atlantic Airways check in to have your home printed boarding validated before you go to Airport Security.

Kiosk check in

You will find the self service kiosks near the Virgin Atlantic check in desks. Once you have checked in head to the Bag Drop.

Counter check in

You’ll find our check in desks right next to the terminal building. Check in opens from 23.10 and close at 01.35. Once we’ve got you checked in it’s a good idea to head straight through security and immigration, as the check in area can get busy.

Baggage information
Not sure how much to bring for your flight, or want details on restrictions? Check our Baggage information pages for full details.

Connecting flights
Your baggage will usually be through checked (automatically transferred) between your flights, with the following exception, where you’ll need to collect and check in your baggage as you transfer:

Baggage will not be through checked between British Midland (BD) and British Airways (BA) flights when the passenger holds separate tickets for each flight.

Missing baggage
If your baggage is missing after your flight to Mumbai airport, be sure to let our staff know before you leave the terminal. There’s more information on the process we follow on our missing baggage page.

If your baggage has been missing for more than 21 days, we consider it lost – after which you can make a claim. You can find out more about this on our Claim for lost baggage page.

Additional information to help you along the way

Special assistance
If you have any worries about health and mobility, you will find the information for your journey in the Special assistance pages.

Family with children
Need a helping hand? We are here to help you along your way with your journey. Take a look at our Flying with children page for more information.