Guest Accessibility Resources

Accessibility Guides, Rentals and More

We are committed to providing a fun and safe environment for everyone.

Our Park Accessibility Guides include important information for our guests with disabilities and functional needs or for those who may require additional assistance. These guides provide details about rider requirements, accessible entrances/exits, park accommodations and more. We encourage guests to use these resources with our park maps, which include other helpful services and locations like First Aid, nursing stations and service animal relief areas.

Ride Accessibility Program

This program helps provide guests with disabilities with a personalized list of attractions they may ride based on their abilities and the requirements of our rides. When enrolling in our Ride Accessibility Program (RAP), guests may participate in our Special Access Program, which provides 1) an alternative entrance to some attractions where queue lines may not be accessible to guests who rely on mobility aids and 2) a Virtual Queue for guests who are unable to wait in line due to his/her disability.

Our Ride Accessibility Questionnaire is available online for your convenience. It’s easy – just download and print, complete all questions and bring your completed form to the following locations when you visit our parks. Our Team Members are happy to assist you with any questions.

• Welcome Center at Busch Gardens® – located just past the turnstiles on the right-hand side.

• Guest Relations at Water Country USA® – located just past the turnstiles on the left-hand side.

Wheelchairs/ECVs

Don't let concerns about getting around the park keep you from enjoying the adventures of your vacation. We offer wheelchair and electronic scooter (Electric Conveyance Vehicle/ECV) rentals at both of our parks and standing electronic scooters only at our theme park.

Rentals are on a first-come, first-serve basis; therefore, we encourage guests to make their reservations online (at least one day prior to their visit). If there are no mobility devices available when you arrive, you may place your name on a wait list, and one of our Team Members will contact you when one becomes available.

Frequently Asked Questions

What is the Ride Accessibility Program (RAP)?

The Ride Accessibility Program (RAP) is designed to allow guests to fully participate and enjoy our parks while keeping in mind the safety requirements of our rides and attractions.

When enrolled in our RAP, guests may participate in our Special Access Program. This program allows guests to do the following:

1. Access an alternative entrance of some attractions where queue lines may not be accessible to guests who rely on mobility devices.

2. Use a virtual queue if they are unable to wait in line due to their disability. Guests will be given an estimated time based on the attraction’s wait time. This allows guests to enjoy other attractions throughout the park until their provided ride time.

For more information on our parks' accessibility and services, please review our Accessibility Guides, visit the Welcome Center at Busch Gardens or Guest Relations at Water Country USA. Our Team Members are happy to assist you with any questions.

Does Busch Gardens and Water Country USA provide a program that allows guests with disabilities to enjoy attractions without waiting in line?

This program helps provide additional assistance for guests with disabilities. Some attractions have an alternative entrance for guests who may not be able to enter through our regular ride entrances. A Virtual Queue is also available to guests who are unable to wait in line due to their disability.

Where can I rent a wheelchair or electric scooter (ECV) at Busch Gardens?

Visit Wipeout Gifts & Apparel, located inside the park across from locker rentals.

Where can I find information for guests with disabilities at Busch Gardens?

We offer an online Accessibility Guide for guest convenience and planning prior to their visit.

If you are in the park, you can visit the Welcome Center (just past the turnstiles on the right-hand side) in England.

Where can I find information for guests with disabilities at Water Country USA?

We offer an online Accessibility Guide for guest convenience and planning prior to their visit.

If you are in the park, you can visit Guest Relations (just past the turnstiles on the left-hand side).

Does Busch Gardens have wheelchair-accessible restrooms?

All of our restrooms include wheelchair-accessible locations throughout the park, and are clearly marked with the International Symbol of Access (Wheelchair Symbol).

Companion restroom facilities are also available for guests using mobility devices, who may need additional space or help from a caregiver.

These restrooms are located at the Main Gate Entrance/Exit, Sesame Street Forest of Fun, Scotland, France, Germany, Land of the Dragons, Oktoberfest and Italy restrooms. Their locations are also marked on our printed park map.

Please see the Welcome Center (just past the turnstiles on the right-hand side) if you have any questions or need additional assistance.

Does Water Country USA have wheelchair-accessible restrooms?

All of our restrooms include wheelchair-accessible locations throughout the park, and are clearly marked with the International Symbol of Access (Wheelchair Symbol).

Companion restroom facilities are also available for guests using mobility devices, who may need additional space or help from a caregiver.

These restrooms are located near Daddy O's Eats, Kritter Korral and Hubba Hubba Highway. Their locations are also marked on our printed park map or maps located throughout the park.

Please see Guest Relations (just past the turnstiles on the left-hand side) if you have any questions or need additional assistance.

Can I bring my service animal to Busch Gardens Williamsburg?

Trained service animals are welcome at Busch Gardens. Please note the following policies while at our theme park:

• Service animals must be on a leash/harness and under the control of their handler at all times. If at any time your service animal’s behavior is out of control, you will be asked to remove them from the premises.

• They must be accompanied by their handler or another party member at all times.

• Service animals must be house broken.

• Handlers are responsible for taking their service animal to the appropriate relief area and of all waste cleanup.

• Service animals should remain a reasonable distance from our resident animals.

Busch Gardens Team Members are not permitted to care for service animals. Review our Accessibility Guide for more information.

NOTE: Comfort and emotional support animals are not considered service animals under the Americans with Disabilities Act (ADA).

The ADA defines service animals as dogs or miniature horses “that have been individually trained to do work or perform tasks for people with disabilities.”

Can I bring my service animal to Water Country USA?

Trained service animals are welcome at Water Country USA. Please note the following policies while at our water park:

• Service animals must be on a leash/harness and under the control of their handler at all times. If at any time your service animal’s behavior is out of control, you will be asked to remove them from the premises.

• They must be accompanied by their handler or another party member at all times.

• Service animals must be house broken.

• Handlers are responsible for taking their service animal to the appropriate relief area and of all waste cleanup.

• Service animals are not permitted in pools, rivers or other water attractions.

• They must remain at least 10 feet from the water's edge.

• Service animals should remain a reasonable distance from our resident animals.

Water Country USA Team Members are not permitted to care for service animals. Review our Accessibility Guide for more information.

NOTE: Comfort and emotional support animals are not considered service animals under the Americans with Disabilities Act (ADA).

The ADA defines service animals as dogs or miniature horses “that have been individually trained to do work or perform tasks for people with disabilities.”

Are Busch Gardens' restaurants wheelchair and/or ECV accessible?

While dining at our restaurants, please be aware that most venues offer cafeteria-style service. Special assistance is available upon request.

Are Water Country USA's restaurants wheelchair and/or ECV accessible?

Do Busch Gardens' theaters provide seating that can accommodate wheelchairs and/or electric scooters (ECVs), as well as for companions?

Our theaters provide accessible seating that can accommodate guests who need additional assistance or are using mobility devices.

Please see a Team Member in the park for assistance or review our Accessibility Guide for entrance locations and seating information.

What type of assistance does Busch Gardens provide to guests who are Deaf or hard of hearing?

In order to maximize your in-park experience, Busch Gardens Williamsburg is pleased to provide several options for our guests who may be Deaf, hard of hearing or require additional assistance.

American Sign Language (ASL) interpreters are available for live performances. You must request this service at least seven (7) business days prior to your visit.

Please call (757) 253-3201 or contact us online with "ASL Interpreter Request" selected as the message subject for reservations.

Every effort will be made to provide interpreting services with less than a week’s notice, depending on the availability of the interpreter. Guests requesting this free service will be contacted prior to their visit.

Assistive Listening Devices are available at all theaters. Please see a Team Member at theater locations for assistance.

Show scripts are available for the shows. Scripts can be obtained at the Welcome Center (just past the turnstiles on the right-hand side) in England.

Text Telephone Devices (TTD) are situated at the Welcome Center. Please see a Team Member for assistance.

Public telephones, accessible to guests using wheelchairs, are provided in Oktoberfest village and at the Main Entrance/Exit to the park. Some public telephones are equipped with volume control.

What type of visual assistance does Busch Gardens provide?

If you need assistance during your visit, we can provide park guidance. We encourage you to request this service at least 14 business days prior to your visit. Please call (757) 253-3201 for reservations.

Every effort will be made to provide guidance with less than two (2) weeks’ notice, depending on the availability of Team Members. Guests requesting this service will be contacted prior to their visit and specified guide times will be confirmed. The guide will be provided for the first two (2) hours of your visit.

Guests who are blind or have limited/low vision must have someone (either a companion or Team Member) read the ride instructions prior to boarding.