Allstate postal address:

Allstate Inc.
P.O. Box 120551819 Electric Rd. S.W.Roanoke,
VA 24018

Short Description:Allstate is the biggest casualty and personal property insurance company in America. The firm currently insures more than 16 million customers. With this type of sizeable customer base, customer service is the real key to success. If you have to voice a concern or ask a question, it is possible to contact the customer service department by phone, e-mail, conventional mail or through social media.

Official Website
Customer seeing the Allstate website http://www.allstate.com/ can locate advice relating to retirement planning, insurance and claims. There is news and advice relating to policy upgrades throughout the website in addition to online programs and insurance calculators.Social Media
Allstate is connected to customers through social media. Besides posting information regarding products and services, the customer service team addresses concerns in a timely basis. The most efficient means to get in touch with the customer service department is through Twitter. The firm has a dedicated page for customer service concerns. The average response time was less than 30 minutes.

Customer Service E-Mail
The customer service email address recorded on the website allows customers to voice concerns or address questions regarding products or services. We sent a message asking for advice relating to bundling products and pricing.

Our Encounter
When you contact the customer service, you’ll have to say the department you are trying to reach. We tried to press zero (0) several times in order to reach a live customer service representative. This procedure did not work. We propose listening to the alternatives carefully, considering there’s no direct option to the customer service department. After selecting several alternatives, we reached the customer service department. We discussed payment alternatives and the claims procedure. The representative was knowledgeable and helpful. Our call went better than expected. Are you able to say exactly the same about your customer service encounter? Discuss your ideas with us below.