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The CD-ROM includes usable programs in: MS Access, MS Excel, MS Project, MS Word formats. In telecom, the right billing system, operating efficiently, is key to profitability. "Telecommunications Billing Systems" - from two of the field's top consultants - is the first and only book to offer comprehensive, practical help to telecom managers facing strategic decisions in this important area.This indispensable resource helps you: define your business' needs; get the most bang for the company's buck; apply practical guidelines for suitable product choices; determine the right technical architectures; implement new systems seamlessly with ready-made plans; save time and duck headaches when migrating; find answers on wired, wireless, and Internet services; develop acceptance criteria and testing procedures; and, modify sample RFPs to fit your needs.Go right to the information you really want with this practical, easy-to-follow guide.
Whether you want to start at ground level and proceed step by step through a complete education in billing systems and their strategic impacts, or jump directly to how-tos for a successful conversion, "Telecommunications Billing Systems" has what you need to make every aspect of selection, implementation, and conversion easier. Top-tier strategizing on telecom billing systems used to be pricey. But with this guide from two of the field's most sought-after consultants, cutting-edge expertise is now affordable.

Jane Hunter has over 25 years' experience in telecommunications and systems management. For the past 9 years, she has been an independent telecommunications and information services consultant. She has in-depth experience with telecommunications billing and financial systems, operations systems, customer care environments, operations processes and procedures, and field operations in a variety of environments. Ms. Hunter's experience includes implementation and conversion of billing and provisioning systems for interexchange and local phone companies. Maud Thiebaud is a consultant to communications carriers and to suppliers of telecommunications provisioning and management systems. She has extensive experience in the development and implementation of quality processes and metrics for billing services. Her experience includes management of the development of acceptance criteria and acceptance testing for new telecommunications billing systems. Prior to becoming a consultant, Ms. Thiebaud held a wide range of corporate line and staff assignments for Pacific Bell and AT&T in billing methods, billing operations, finance, customer care, and regulatory affairs in both the local exchange and long distance segments of the industry.