Job Description:
* Candidate has to respond to emails/ chats from current and future customers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
* He / She has to manage email, chats, calls from English speaking customers.
* Resolve customer issues in a timely and consistent manner.
* Manage time and productivity to meet daily individual and team ticket targets.
* Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features.