Sometimes considered the Cinderella segment of the IT market, Managed Services (essentially, IT and telecoms infrastructure support services) continues to provide a rich opportunity for supplier restructuring and consolidation, particularly in the mid-market. This segment, part of the £14bn UK infrastructure services market,* (*Source: TechMarketView) offers the potential for multi-year contracted recurring revenue streams and ‘sticky’ customers who become reliant on their Managed Services supplier to support their increasingly complex IT environment, especially as they introduce cloud-based and mobile apps into the mix.