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Customer Service Assistant

This is the perfect opportunity for a junior professional looking to get their foot in the door of the business world. Candidates with interest in customer service, marketing and operations may especially find this position insightful. Surfline/Wavetrak, Inc. is the leading provider of live and predicted marine weather information, editorial content, and consulting services to consumers, businesses, and government agencies worldwide. We are looking for a motivated and engaging part-time employee to help assist our users with product and billing-related customer service inquiries. This part-time position will require approximately 30 hours per week (ideally Monday through Thursday). You will report to Surfline’s Director of Operations and work out of our beachfront headquarters in Huntington Beach.

What You'll Do:

Promptly and professionally respond to incoming service requests through our internal ticketing system (Zendesk).

Act as the first layer of support via phone, chat, direct tickets for Surfline, FishTrack and Buoyweather users.