• Authorization code used for installation. If you do not have one or need one created, please contact SPSS Client Care.

Log Files:

• IBM SPSS Statistics 21 for Windows and higher ships with a Diagnostic utility called SPSS_Statistics_Diagnostics.exe. It is located in the Utility folder in the SPSS Statistics installation directory. (Example C:\Program Files\IBM\SPSS\Statistics\22\Utility). Run this file to install the Diagnostic Utility and collect the resulting file SPSS_Diagnostics.zip file.

NOTE: this diagnostic utility is only for IBM SPSS Statistics for Windows.

Detailed Problem Description:

• Is your issue related to an authorized installation of Statistics or concurrent installation?

• What is the exact problem you are experiencing, include as much detail as possible. Include sample files as needed along with your own analysis of the problem.

• Are you receiving an error? If so, list the exact text of the error message and when you receive it.

• Has it worked before? When? What has changed?

• Does the problem occur for all users? If not, what might be different between the users? Does it occur for the same user on a different PC?