Training Course

ML119 - Persuasion Skills

To do their job - accomplishing work through others - managers must develop and use persuasion skills rather than simply issue orders. Formal authority no longer gets managers as far as it used to. This course will help you master the art and science behind successful persuasion so you can begin changing others' attitudes, beliefs, or behavior to create win-win solutions.

Performance Group

This course provides you with a lifelong peer-to-peer learning opportunity through a specific Performance Group created within the Career Ed Lounge, a learning community of career education professionals. This allows you to learn and share with your peers at any time you want, even after you complete the course.

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Course Testimonials

"Fascinating material that will only strengthen my abilities in leadership."

"Summary of Definitions was helpful. Good evaluative tools given."

"Thanks...good course!"

"This course was very helpful. In addition, the scenarios really made me think about how to effectively use persuasion techniques in a variety of settings. I also appreciate the feedback offered for optimal learning. Thank you!"

Course Objectives

Persuasion Skills

Understand what persuasion is.

Build your credibility.

Gauge your audience's receptivity to your ideas as well as their decision-making style.

Appeal to listeners' sense of logic and connect emotionally with them.

Overcome resistance to your ideas.

Prompt your listeners to persuade themselves to back your proposals.

Course Structure

Course Format

Can Start Anytime

Self-paced (within course enrollment timeframe)

4 Hours of Activities

Completion Requirements

Study Course Content

Pass ALL Required Quizzes

Certificate of Completion

4 Hours of Continuing Education

Available for download at the end of the course

Technology Requirements

A Web browser with JavaScript and cookies enabled

Adobe Flash Player

Speakers or headphones

Course Rating

Certification Credits

This course provides a Certificate of Completion with 4 hours of continuing education credits.

This course provides credit toward the Certified Higher Education Professional (CHEP) credential in the following specialization area(s):

CHEP in Admissions

CHEP in Campus Operations

CHEP in Career Services

CHEP in Leadership

This course provides credit toward the continuing education requirements for CHEPs in all areas of specialization.

MaxKnowledge is pleased to feature content from Harvard ManageMentor® in its management courses. This content is provided by Harvard Business Publishing, a non-for-profit organization whose mission is to improve the practice of management and its impact in a changing world. Learn more about Harvard ManageMentor® and Harvard Business Publishing below.

About Harvard ManageMentor® 10

Presented within a media-rich, interactive design, Harvard ManageMentor® 10 features more than 40 modules with practical advice, downloadable tools, and time-saving tips on key management topics to help managers build skills quickly for an immediate impact on performance. More than two million managers around the world rely on Harvard ManageMentor® and its high-quality management content drawn from foremost practitioners, renowned experts, and business leaders.

About Harvard Business Publishing

Headquartered in Watertown, Massachusetts, Harvard Business Publishing is the leading provider of teaching materials for management education. HBP's offerings include:

More than 8,000 case studies, exercises, and industry notes. HBP also distributes case studies from other leading institutions, including Babson College, Darden School of Business, IESE, IMD, Ivey School of Business, Kellogg School of Management, Stanford Graduate School of Business, and University of Hong Kong.

Harvard Business Publishing Brief Cases. Written by a business professor or industry expert, these cases are rigorous and compact explorations of business dilemmas. 5-7 pages long plus some exhibits, each Brief Case is accompanied by a Teaching Note.

Articles from Harvard Business Review and other top management journals, including Business Horizons, California Management Review, Design Management Institute, and Sloan Management Review.

Harvard Business Press books and chapters from leading authors, accompanied in many cases by syllabi and case listings to help instructors integrate books into courses.

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