Keolis launched on June 21st the ION Light Rail Transit (LRT) – the Waterloo Region’s new rapid transit system in Ontario, Canada – at Kitchener's Fairway Station. The system will serve the residents and visitors of Kitchener, Waterloo and Cambridge, as well as surrounding rural municipalities. As part of the GrandLinq Consortium , Keolis Grand River – Keolis’ local subsidiary – is responsible for the 16 kilometers of light rail line operations for the next 10 years, and maintenance for the next 30 years. The contract, which was awarded in May 2014, is under a Public-Private Partnership (PPP). This is Keolis’ first light rail operation in North America.

08-13-2018
On 10 August 2018, Keolis, a pioneer in autonomous shared mobility, in collaboration with its partner NAVYA, announced the launch of a long-term demonstration project for an autonomous electric shuttle in Candiac, Quebec.
For the first time in Canada, an 100% autonomous electric shuttle will circulate on a public road in real operating conditions, thus extending the existing public transport offer to fully meet the mobility needs of Candiac’s residents.

Keolis Canada offers a large range of transport services in Quebec, distinguishing itself through its comprehensive management of the Orléans Express intercity transport network. It is the only Keolis subsidiary to be responsible for services covering the full length of its passenger offer and to have complete responsibility for any associated risks.

Customer knowledge

Keolis has developed extensive customer knowledge to better address citizens' expectations about public transport.

Looking at things from a customer perspective

Lifestyles, travel habits, diverse passenger profiles and expectations at different moments of a journey, service quality, accessibility and barriers to using public transport ... These are just a few of the topics the Group investigates. Understanding passengers in all their diversity, including those who prefer to use their car, is key to Keolis’ ambition to develop a service offering designed for passengers, with passengers.

A broader view of mobility today… and tomorrow

Over the last few decades, major developments have transformed the way we live, and today each region faces its own specific challenges in terms of mobility. Since 2007, Keoscopie, Keolis’ mobility trends observatory, has provided the Group with a unique tool to decipher socio-demographic changes and their impact on mobility. The digital revolution has accelerated this change, and in 2015 Keolis partnered with Netexplo to launch the first international observatory of digital trends (lien vers Observatoire des mobilités digitales) to imagine mobility tomorrow.

An in-depth focus on passengers

Keolis strives to satisfy the diverse expectations of all its passengers and employs various study methods to propose solutions tailored to their needs: