If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 16
reviewers.

Rated 5 out of 5 by labmom Love it and purchased it in 2 colors!
This is such a good looking and wonderful feel item. I actually purchased both spa and butter colors. One set I am using with a 'guest' day bed. It is cozy, neutral and good looking. I purchased the duvet and have different weight down alternative comforters as its' fill. The butter color I put on a chaise in the keeping room/breakfast room. Again I did purchase multiples. When one is in the laundry I put another set on it. I might add that I have labs that are like fur children and they do get up on the one on the chaise. They love it too!
October 1, 2016

Rated 5 out of 5 by TamApp Nice quality
Arrived folded so nicely I was able to use it right away with no first washing, however I've had to wash it since then due to having doggies sleeping on my bed with me and it washes up wonderful. Remove it from the dryer promptly and spread it out across your bed and smooth it out so it won't wrinkle on you. Good medium weight fabric, not too heavy nor too thin.
September 27, 2016

Rated 5 out of 5 by lucyshouse2 beautiful shams!
i purchased the european shams in the buffalo check butter-colored pattern.... they are beautiful and look great on the bed... the color is also prettier and brighter than shown in the catalog.... i was very happy with the purchase.. thank you.
September 5, 2016

Rated 5 out of 5 by Ballardfan49 Great duvet
Love the fabric! Very well made and gorgeous on the bed!!!
August 31, 2016

A fresh take on a classical geometric favorite, this bedding by Suzanne
Kasler is hand finished in luxuriously soft white linen blend with crisp, contrasting Greek Key border. Great as a basic or layer it with our Louisa Floral or ...