Follow the steps below if you get the error message PMB.msi or MergeModule x86.msi installer failure when installing the PlayMemories Home™ software on a computer with Microsoft® Windows® operating system. Check if you can continue to install the software without the error after completing each step.

Update the Windows® OS to the latest version.

For details on these steps , consult the manufacturer of your computer.

Check if you have access rights to the destination folder for the PlayMemories Home installation.

PlayMemories Home will not install properly if you don't have access rights to the folder it will be installed on to. Check whether you can access the folder path C:\Program Files(x86)\Sony\PlayMemoriesHome, or create a new folder from Explorer.