Flooding in Calgary

by Nate Hekman on June 27, 2013

If you’ve emailed, telephoned, or been by our web site in the last few days, you’ll have noticed things are not as they usually are around our office!

Normally dry Calgary was hit with an unusually high amount of rain this past weekend. Combined with an unusually high amount of snowmelt in the nearby Rocky Mountains, the normally picturesque Bow and Elbow rivers that meander through our downtown core (just blocks from our head office) overflowed their banks and flooded much of the city.

Calgarians are proud of their reputation as volunteers, and our staff are no exception. Many of our staff are donating time and money helping displaced families in the area.

We were very lucky, our office did not sustain any damage, though some of our staff’s homes are flooded or in evacuated areas. We shut down some servers as a precaution over the weekend, but they are up and running again. There remains a small chance of an unannounced power failure.

The city is still in a State of Local Emergency, and likely will be for another week, and residents are asked to stay off the roads to give cleanup, repair and emergency crews the room they need to do their jobs. Those of us who are working are doing so remotely unless we are close enough to the office to walk or cycle in.

Through all of this chaos we are not forgetting you, our customers! We can access email and voice mail from home, so we are triaging your support calls and responding as quickly as we can. Thank you for your patience as we try to get back to normal routine.