Account and content inavailability

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I have a content unavailability issue. I pre ordered Bodenplatte, but I don't have the new airplanes. I have BOS on Steam and BOM bought from the IL-2 site. I have two collector planes bought from Steam sit and one from the IL-2 site. They all integrated perfectly when I purchased them.

The game did update on Steam. But then....no Spit Mk 9 or '109. When I try to get into my account at IL2 it says, "Too many attempts have been made from this I.P. address" And theres a picture of a pair of high heels!. Help please. I'd like the use the content I paid for. Thanks in advance.