I can not hot sync my palm TX with my computer. I have had 4 other palm types od pilots and this is our new one. When I tap on the Hot Sync logo it resets to the Palm logo and goes back to the time setup page.
Help Thank you
Jack

i TRIED TO REINSTALL THE TX PROGRAM, AT ABOUT 90% DONE (i THINK) A MESSAGE CAME UP AS FOLLOWS.

"ERROR 1714 THE OLDER VERSION OF PALM CAN NOT BE REMOVED. CONTACT YOUR TECT. SUPPORT TEAM".

BEFORE THE WIZARD CLOSED ANOTHER MESSAGE SAID "THE WIZARD WAS INTERUPPED BEFORE PALM COULD COMPLETELY INSTALLED YOUR SYSTEM HAS NOT BEEN MOTIFIED . TO INSTALL PLEASE RUN AT A LATER DATE.".

JACKi TRIED TO REINSTALL THE TX PROGRAM, AT ABOUT 90% DONE (i THINK) A MESSAGE CAME UP AS FOLLOWS.
"ERROR 1714 THE OLDER VERSION OF PALM CAN NOT BE REMOVED. CONTACT YOUR TECT. SUPPORT TEAM".
BEFORE THE WIZARD CLOSED ANOTHER MESSAGE SAID "THE WIZARD WAS INTERUPPED BEFORE PALM COULD COMPLETELY INSTALLED YOUR SYSTEM HAS NOT BEEN MOTIFIED . TO INSTALL PLEASE RUN AT A LATER DATE.".
JACK

This is an indication that the Palm Date book is corrupt. When the Palm goes back to the time set up screen it has reset or has sensed a short in the cable. Do the standard stuff, remove the battery, after you reinstall the battery, turn on the Palm and reset the time and match the time to the computers time, this is a time date issue with the palm Date book. You may have to Download add. software from the Palm site to resolve this issue.

Have you rebooted your computer and retried to reinstall the software? If you have an anti virus program running stop it if you can - also press control, alt, delete, and check for any apple software that may be running as that may cause a problem. Have you rebooted your computer and retried to reinstall the software? If you have an anti virus program running stop it if you can - also press control, alt, delete, and check for any apple software that may be running as that may cause a problem.

Last Have you tried to do a hard reset? Press and hold the Power button.While holding the Power button, use the tip of the stylus (or a paper clip) to gently press and release the RESET button inside the hole on the back of your Palm.The RESET button may be somewhere else on the back of your particular device.First you'll see a palmOne or Palm logo and a progress bar. Keep holding Power.Then you'll see a grey circular Palm Powered logo. Now you can release Power.When the warning appears, press Up to confirm the hard reset.If a language selection screen appears, select the same language you selected for your desktop software. Try this if this does not work for you reject my answer and repost. Thats all I have.

Last Have you tried to do a hard reset? Press and hold the Power button.While holding the Power button, use the tip of the stylus (or a paper clip) to gently press and release the RESET button inside the hole on the back of your Palm.The RESET button may be somewhere else on the back of your particular device.First you'll see a palmOne or Palm logo and a progress bar. Keep holding Power.Then you'll see a grey circular Palm Powered logo. Now you can release Power.When the warning appears, press Up to confirm the hard reset.If a language selection screen appears, select the same language you selected for your desktop software. Try this if this does not work for you reject my answer and repost. Thats all I have.

Well first of all you can try to uninstall the software of your palm and then reboot your system after that just install the palm software again.... you can please check the below manufacture website for more information and for software -

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Try this, uninstall your current version of Palm Desktop, then go to this link on the Palm support website http://kb.palm.com/wps/portal/kb/na/tungsten/tx/unlocked/home/page_en.html this will give you the link to the download for the TX version of Palm Desktop, this may or may not fix your particular problem but it is worth a try.

You could delete that app if you want, however I would go into hotsync config and sync only one section at a time, such as Notes, but not contacts or calendar (or anything else). If it works then add a section, such as contacts. Keep adding sections until it malfunctions. Pimlico software makes a product dbfixit ($) that can fix database (blob errors). You can download and install it, and it will report on (but not fix) any errors it finds.

I also had this problem. Searched for a solution and found that the error message refers to older programs incompatible with newer models of the palm. If you do a Hot Sync on a different and/or newer model palm device there may be these incompatibilities. The usual problem programs are mypalm and mytreo. You need to delete them by first doing a Hot Sync going to Applications on the palm tap on the menu icon (or the left upper corner of the display) tap on Delete go down the list to delete each of these programs. Hot Sync problems should stop If not, you need to do a hard reset and then slowly add third-party software one by one and look for problems.

i had that problem too. sorry it is bugging you.i know you probably want to sync your data rught now. So for now try to disable the syncing of documents to go (just for now)on palm desktop, look for the conduits and temporarily disable the syncing of docs to go. Also ensure you plug in your pda charger as well as the usb cable (I found out this helps through experience) and sync. (Just to back it up)

as for the documents to go, there is probably a file(document) that is generating the errors. please look through documents to go on your palm desktop and remove any file you feel is not necessary. also take note that it is best if your pda has some free memory on it. you may want to save those documents on a disk (If you are not already that is..) clearing up ram made my tx more stable esp during hot sync.

please let me know it that worked for you. i still have some suggestions good luck and enjoy