FAQ

General

All of the wordings for our classic policies are kept in the Your Documents section of the website located in the ‘Resources’ section of the main menu. If the document you’re looking for is not there then please contact the office and we’ll be happy to help you.

We don’t operate on the assumption that cars over 10/15/20 years old are all classic cars. As our specialist policies aren’t wholly dependant on a vehicles age reaching a certain threshold in order to be classified as a classic. We take other things into consideration: the make, model, scarcity and collectability of the cars that we insure.

The valuation form is an enhanced Adobe PDF, so some of the features may not work when viewed in non-Adobe products. The button simply attaches the filled form to an email. If you are experiencing issues you could try “Adobe Reader”, a free PDF viewer that most computers use as standard to view PDFs. Or alternatively you can save the filled in form to your computer and manually attach it to an email.

Roadside assistance

Depending on when the policy was taken out our roadside assistance services are organised by one of two companies. They both operate in a similar way to Green Flag; using a vast network of local garages to recover vehicles.

There should be a separate document sent along with the Certificate of Motor Insurance that details the level of cover the relevant numbers to call. For your convenience we have listed all important numbers on the contact us section.

Track days

Track days are dependant on the company you are with. If you wish to participate in track days during the policy year then it is better to say before taking out cover so we can make sure you’re with the most suitable company. To see if your company covers track days it’s best to contact us at the office to discuss your policy.

First of all make sure your policy includes track days (see above). Professionally ran UK track days where the organiser is a member of the ATDO can be covered and may attract an additional charge. EU track days should also be professionally ran by ATDO members, however these are usually chargeable depending on the event. Track day participation must be notified at least a day beforehand so a letter can be issued confirming the extension in cover. Track day cover is only issued for non-competitive and/or non-timed events.

Online quote system

Our list comprises of over 50,000 vehicles, but unfortunately is not a fully comprehensive list. This however doesn’t mean that we are unable to quote for it. If you contact us at the office we have the facility in house to manually input any vehicle that’s not on a list.

Occasionally these things do happen, it might be an issue with our server or a lookup service issue (Royal Mail, DVLA) or perhaps something else that is out of our control. You could try to submit the quotation again after a few minutes or just provide us your details by giving the office a call.

No Claims Bonus

As a predominantly classic car insurer the majority of our schemes don’t require bonus as it is not a rateable factor. If we have quoted you on a scheme where No Claims Bonus is taken into consideration, we will ask for evidence of this upon taking out the cover.

Yes. Although not usually rated on no claims bonus, you can still store your bonus with us. Bonus normally expires if it hasn’t been stored on a policy for 2 years, so in order to keep it valid it’s essential that you store it on the policy. To confirm entitlement all we would require is proof from your last insurer.