Online check-in designed for emergency departments.

A key focus for today's emergency departments (EDs) is balancing patient loads across peak
and non-peak operating hours. To help manage the waiting process and prevent overcrowding,
EDs are turning to Clockwise.MD. With online check-in and
virtual queuing, EDs can streamline operations and gain access
to increasingly important metrics on throughput, patient satisfaction, average wait times,
and more.

Online check-in

Queue management

Performance benchmarks

Patient load balancing

Resource Management

Throughput monitoring

Defy emergency room perceptions.

Give your emergency department a competitive advantage. ERs that post information about
queue positioning are often perceived as more caring and
more innovative than departments that do not provide transparency into the waiting
process.

Reduce "left without being seen."

91% of patients indicate that waiting longer than expected is the most frustrating
thing about medical facilities. Prevent patients from leaving in frustration by
providing transparency into wait times. Text message notifications and an in-lobby TV
keep patients up to date on wait times and queue order (in a HIPAA- compliant format).

Manage staff and workflows.

Optimize throughput based on live monitoring from Clockwise.MD. See where bottlenecks
are occurring, make informed staffing decisions, and better understand where patients
are spending their time. Get detailed benchmarks on patient wait times, wait times by
day and hour, online appointments vs. walk-ins, ROI, and more.

Allow ER visitors to check in online.

Allow patients to self-schedule fast track appointments online - and provide
information about the cause of their visit. Patients will receive a text message
notification when you're ready to see them. Not only does this help to manage patient
expectations, it also helps your staff better identify fast-track patients.

Balance patient loads.

Get real-time data to help manage high- and low-acuity workflows. With Clockwise.MD,
not only can you balance patient loads between peak and non-peak operating hours, but
also between emergency departments and urgent cares. Ensure that low-acuity patients
get the most immediate care by re-routing them to an in-network urgent care facility.

I cant say enough about the survey functionality of clockwise and its part in our clinics' success. The text message survey allows us to respond in real time to patients to understand and ease the concerns of those who have had a less than stellar experience.

Our patients at Wake Forest Baptist Health Urgent Care have been thrilled with the option to wait at home rather than in our waiting room to be seen by a provider. The ability for them to make online reservations through our website program has been a real satisfier and we have seen that objectively through our patient satisfaction scores.

We were able to integrate online check-in into our workflow with minimal effort and now our patients can not only see how long their wait time will be but they can sign in to the queue online and essentially avoid the waiting room altogether. We now have effective tools for managing expectations and give patients the information they desire.

Clockwise has revolutionized the way we conduct business in our clinics. It is simple, efficient, and easy to use. It has increased our efficiency and taken our customer service to a new level.

Nate Haines, Vice President at MedAccess Urgent Care

Allowing patients to wait in the comfort of their home or office and receive automated text messages has improved overall client satisfaction. An added benefit we did not anticipate is how online scheduling has improved employee morale... instead of patients all walking in at the same time they make appointments online which allows us to manage our wait times.

Kirsten Saint Clair, Director of Business Development at Immediate Clinic in Seattle, WA

It's gotten to the point where [Clockwise] is a necessity for our department to function.