·Responds to inquiries in person and via telephone, providing information to attorneys, law enforcement and the public, requiring the use of judgment and the interpretation of policies, rules or procedures.

·Routinely leads and mentors entry-level staff.May assist with the training of new employees.

·Receives, interprets and disseminates correspondence from online computer systems; prepares a response to outside sources on behalf of the Court.

·Contributes to the efficiency and effectiveness of the Court’s service to its customers by offering suggestions and directing or participating as an active member of the Team.

·Other duties as assigned.

SUPERVISION RECEIVED:

Work is performed under the general supervision of the Chief Probation Officer.

SUPERVISORY RESPONSIBILITIES:

N/A

EXPERIENCE, SKILLS, EDUCATION:

·Graduation from an accredited high school (GED acceptable) supplemented by technical training, college coursework and/or certification in a business, legal or office administration field required; Associate’s degree preferred.Verifiable equivalent professional work experience in a business, legal or office administration field may substitute for education.

·One to three years of progressively responsible professional level work experience in a court or legal setting required.Proven customer service work experience desired.

·Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.

·Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly;communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS:

·Ability to demonstrate predictable, reliable, and timely attendance.

·Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.

·The employee must successfully complete an annual criminal background check in order to obtain and maintain LEIN certification throughout employment in this position.

·May obtain LEIN TAC certification.

·maintained throughout employment in this position.Current employees not presently certified must actively pursue and obtain CEO certification within 18 months of the implementation of the Court Reorganization.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

·The noise level in the work environment is moderate with many interruptions.

·Normal office hours are from 8:00 a.m. through 4:30 p.m., however due to the nature of the work hours may include occasional overtime.

Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position.They are not to be construed as an exhaustive list of all job requirements or duties performed.The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.