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Reporting against aspirations

-1Reporting against aspirationsShell Sustainability Report 2017

This table represents a selection of global metrics that we track within Shell. These metrics have been selected because they reflect the direct impact of our operations on people and the environment. We used them to set our goals and measure progress in 2017 and to define priorities for 2018.

We review our metrics regularly to ensure we capture the information needed to improve our performance. For example, we introduced Goal Zero for personal safety at Shell in 2007. Since then, we have broadened the goal to aim for no harm to people and the environment. The metrics used to measure our greenhouse gas performance of refineries and chemical plants changed in 2017, and further changes to upstream and integrated gas emissions are planned for 2018. More information on our performance, definitions of the indicators and the referenced goals are provided in the environmental, social and safety data sections.

GHG & Energy

GHG & Energy

Goal 2017

Our policy is to reduce any continuous flaring or venting to as low as level as reasonably practical.

We are a signatory of the World Bank’s “Zero routine flaring by 2030” initiative.

Progress in 2017

Flaring in million tonnes CO2 equivalent [A]

[A] We have updated our 2017 upstream flaring from 8.0 million tonnes of CO2 equivalent as published in our 2017 Annual Report and Form 20-F to 8.2 million tonnes following finalisaton of 2017 data. The scorecard outcome for 2017 was not affected by this update.

Progress in 2017

In 2017, we have changed our metric for reporting from energy intensity to GHG intensity, and can currently provide data for three years of performance.

Priorities in 2018

Continue to link staff bonuses to the management of greenhouse gas emissions.

Continue to focus on maintenance measures to enhance the reliability of our equipment and reduce emissions through leaks.

Social performance

Social performance

Goal 2017

Effective community feedback

Our community feedback mechanism (CFM) has been used to address community concerns since 2012. We continue to progress the implementation of our standard online community feedback tool which helps to strengthen tracking and reporting of concerns.

Progress in 2017

We conducted a full evaluation of our online community feedback tool to understand how it has been used across our projects and facilities. Following the evaluation, we identified a number of areas for improvement, which are now being considered to enhance the tool.

We developed the CFM self-check to assess the effectiveness of the mechanism based on UN Guiding Principles and Human Rights criteria for implementation in all major facilities and projects.

Priorities in 2018

Aim to enhance the online community feedback tool, based on the improvement areas we identified in 2017, for example, the user friendliness to ensure short response times. The improvements help to ensure we are able to effectively track and record feedback, and support projects and facilities in responding quickly to concerns.

Identify further improvement opportunities for the CFM implementation from the self-check exercise, to meet the UN Guiding Principles and Human Rights effectiveness criteria.