Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our website visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Privacy Policy

Like you, we value our personal privacy and don’t want to be bombarded with spam and junk mail about news and products we’re simply not interested in. That’s why East Anglian Activities operates a strict privacy policy which enables our customers to opt-in to receiving information from us and to select the way they receive this information – whether it be by email, sms, post or phone.

When completing any forms on our websites, you consent to the collection and use of your information by East Anglian Activities ONLY under the terms of this privacy policy. Our privacy policy operates in accordance with the Data Protection Act 1998 and any future changes to our privacy policy will appear on this page.

What information do we collect and how do we use it?

In order to process and fulfill your purchase or voucher redemption we need to know: your name, address, contact telephone number, email address and the recipient’s name. In some cases we also need to collect your age, weight, height and other data to ensure compliance with the experience you are booking.

This information may be shared with our suppliers in order to confirm your purchase or redemption and for the purpose of fulfilling our contract with you.

How do we protect customer information?

When you make a purchase of a voucher online, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us.

Use of cookies

‘Cookies’ are small pieces of information sent by a web servers web browser thus enabling the server to collect information from the browser. We use cookies by default to track repeat visitors to our site. No personal information or information that could be used to identify individuals is held in these cookies. If you have a no cookie policy then we work without cookies. In non cookie mode we use a combination of a visitor’s IP address and browser information to identify future visits.

Disclosing information to THIRD parties?

We do not sell trade or rent your personal information to companies.

Gift Vouchers

The East Anglian Activities Gift Voucher scheme has been designed to give maximum flexibility both in time and place. The vouchers are valid for a full year so that the recipient can book a date to suit themselves. Also, as some activities are weather dependent you can re-book at your convenience should it be necessary. If you need a particular date we will book it for you. At most sites friends and relatives are welcomed at the event locations so that they can watch, take photographs, join in the celebrations afterwards and be part of what will undoubtedly be a great and memorable experience.

Delivery Information

Your voucher comes as an E-ticket format along with details of the activity, venue and booking information. During the purchase process you will also have the option to personalise your voucher with a message.

Complaints

Should you have a complaint about any part of our service, please send the details in writing to Customer Services, Rymer Barm, Barnham, Suffolk, IP24 2PR and it will be dealt with promptly. We aim to reply within 7 working days. It will be dealt with confidentially and effectively.