A typical formulation of the principle, from 1984, is: "If a necessary feature has a high astonishment factor, it may be necessary to redesign the feature."[4]

In general engineering design contexts, the principle can be taken to mean that a component of a system should behave in a manner consistent with how users of that component are likely to expect it to behave; that is, users should not be astonished at the way it behaves.[citation needed]

In more practical terms, the principle aims to exploit pre-existing knowledge of users to minimize the learning curve, for instance by designing interfaces that borrow heavily from "functionally similar or analogous programs with which your users are likely to be familiar".[1] User expectations in this respect may be closely related to a particular computing platform or tradition. For example, Unix command line programs are expected to follow certain conventions with respect to switches,[1] and widgets of Microsoft Windows programs are expected to follow certain conventions with respect to keyboard shortcuts.[6] In more abstract settings like an API, the expectation that function or method names intuitively match their behavior is another example.[7] This practice also involves the application of sensible defaults.[4]

When two elements of an interface conflict, or are ambiguous, the behavior should be that which will least surprise the user; in particular a programmer should try to think of the behavior that will least surprise someone who uses the program, rather than that behavior that is natural from knowing the inner workings of the program.[4]

The F1Function key in Windows operating systems is almost always for opening a help program associated with an application, and similarly for some of the Linux desktop environments. The corresponding key combination in Mac OS X is ⌘ Command+⇧ Shift+/. Users expect a help screen or similar help services popup when they press this key. Software binding this key to some other feature is likely to cause astonishment if no help appears. Malicious programs are known to exploit users' familiarity with regular shortcut keys.[11]

In programming, a good example of this principle is the common ParseInteger(string, radix) function which exists in most languages and is used to convert a string to an integer value. The radix is usually an optional argument and assumed to be 10 (representing base 10). Other bases are usually supported (like binary or octal) but only when specified explicitly; when the radix argument is not specified, base 10 is assumed. Notably JavaScript did not originally adopt this behaviour, which resulted in developer confusion and software bugs.[12]

^ abcCowlishaw, M. F. (1984). "The design of the REXX language"(PDF). IBM Systems Journal. 23 (4): 333. doi:10.1147/sj.234.0326. Retrieved 2014-01-23. Could there be a high astonishment factor associated with the new feature? If a feature is accidentally misapplied by the user and causes what appears to him to be an unpredictable result, that feature has a high astonishment factor and is therefore undesirable. If a necessary feature has a high astonishment factor, it may be necessary to redesign the feature.