Do I need to change my booking if its raining?

The rain can make the move a bit challenging, but there are always gaps when the truck can be loaded. We cover everything to ensure your belongings stay dry, so there is no need to change your booking.

Can you move Tvs?

Yes, we can move TVs. We are covered for the physical condition of your tv. As we do not test the TVs before we move them, we do not take responsibility for its operation mechanically. We ensure that your TVs are moved with no physical damage.

Moving in or out of the CBD

Parking in the CBD can be challenging at times. It is important to understand that the removalists will not park illegally therefore if parking will be an issue, you could contact the council and they will be able to issue you with a parking permit for the removal truck.

How long does it take to load the truck?

It normally takes us about 1.5 hours to fully load the truck. Please note that numerous factors such as access to the house, stairs, dismantling furniture, distance to the truck will have an impact on this.

Should I clean my furniture and appliances before the move?

Do I need to pack my speakers in boxes?

We recommend, to have your speakers packed in boxes as well. We do however acknowledge the fact that some speakers are too large for your regular tea chest boxes. In this case, you can also use bubble wrap to add a layer of protection. All our trucks are fitted with heavy duty blankets for added protection.

Should I put my clothes in plastic bags?

Can you move plant pots?

Yes can move plant pots as long as they are dry and wrapped at the bottom. Pot plants do carry a lot of bugs and crawlies so we have to be extremely careful when transporting them. We suggest you contact us for detailed information on what is required when it comes to pot plants.

Do you take passengers in your truck?

How do I pack my plates and mugs?

We suggest using a moving box and packing paper. Pick a plate or mug and wrap around it with the packing paper. Ensure that they are fully covered then repeat the process. If you end up with some room at the top of the box, then scrunch some paper and use it to fill the gap at the top of the box, then seal the box.

I have some gym equipment in my garage. Do I have to pull them apart?

We understand that pulling things apart and putting them back together again can be a big pain so we try our best to avoid this hassle for you. What you need to consider is that gym equipment tends to be bulky so take a lot of room. If your pick up and drop off address are very close, then we can do a second trip to get them, otherwise we will have to break them down to save you time and money.

I got a treadmill. Do you guys move them?

Yes, we can. Again there are many different types of treadmills. You can get the small household one to the industrial ones that you see in gyms. Be sure to check whether any disassembly is needed for it to fit in and out of your house as we cannot disassemble them for you.

Do you move massage chairs?

Yes, we can move your massage chairs as long as there is normal access to where you would like us to deliver it. If it does not fit through your door, then you can either disassemble it and our boys will move it for you alternately we will drop it at another suitable place in the house. It is not our expertise to start taking massage chairs apart.

How should I pack books?

Books should be packed in smaller boxes. Books can be quite heavy when stacked in a tea chest box and could end up weighing in excess of 50kgs so please do not do this. As a rule of thumb, boxes should not be heavier than 20kgs. As the are not generally fragile items, there is no need to wrap them.

Do you guys move kayaks?

What should I do with my bedside lamps?

Depending on their size, we would suggest that they are put in moving boxes. They are safer that way. As a rule of thumb, anything that can fit in a box should be wrapped properly and boxed up. Boxes can easily be stacked. Bedside lamps are not.

Do I need to empty my bedside tables and tall boys?

We recommend that you do, but we like work around our customers. We are very careful, and will assess the total weight. Some bedsides and tall boys are quite heavy so in those situations, we will need to have them emptied. For IKEA type furniture we require that drawers are taken out because they are not very sturdy.

Do you deliver my furniture where I want?

Yes, we will do our best to deliver your furniture in the rooms you require. Note, that we will do it as long as it is within reason. Please do not ask us to carry a full filing cabinet over the fence just to get it in your back shed. Customer satisfaction is what we will deliver as well as take health and safety seriously.

Should I disconnect my washing machine myself?

Should I disassemble my bed?

By disassembling your bed this will save you time and money. It can anywhere between 5 minutes to 30 minutes if we need to do it. If for some reason you cannot do this yourself, we would be happy to do it for you. All are trucks are equipped with the necessary tool to disassemble your bed.

Are you fully insured for my furniture?

As an industry standard, we are fully insured for fire, theft and transit of your furniture whilst in our possession. On the other hand, we do not know the condition of your good; if there are already scratches on your furniture. We recommend taking your own moving insurance as well. We have been in the industry for some time and have excellent reviews because of the fact that we take our job very seriously.

Do you provide moving boxes and packing materials?

Yes we do. You can contact our team and we will be able to help you choose a plan to suit your needs, giving you advice and guidance on the best way to pack items, what size boxes for each type of goods as well as having a full packing service available.

Should I cancel my house move because it is about to rain?

Although we would all love that lovely sunshine on moving day, this is not always the case. 90% of the time if it rains there will be gaps in the middle where we will be able to carry your furniture to the truck. We do have a 48 hour cancellation policy so take this into account as well. We have never cancelled due to rain and we would like to keep it that way

Can I jump in the moving truck to help unload?

Customers are not allowed to jump in the truck to help unload due to the safety factor. If you are to get injured while in the removal truck, we will be liable and we certainly do not want to see anything happen to you. If you would like to help, you can pick boxes and items that are safe to carry off the tail gate.

Is my tv safe in the moving truck?

Of course, your tv will be absolutely safe when in our care. Moving TVs is part of our job and we take extreme care as we know your tv is a very valuable household item. If the tv is still on its stand, we will place it on a flat surface, cover it up in blankets and securely tie it to the side of the truck. We handle TVs with extreme care

Do I need to wrap my mattress?

Should I defrost my fridge overnight?

Many removalists will require that you defrost your fridge overnight because it is considered a health and safety issue if your fridge leaks in the truck. As you can imagine the frozen ice in your freezer will start to defrost hence the leak. I would recommend emptying your fridge into coolers or a portable fridge at least 3 hours before the removalists arrive at your house