Numerous guests were pleased with the level of customer service they received during their stay

The hotel's location was described as peaceful and conveniently located for accessing Helmcken Falls

Cons

A few guests complained of no in-room fridges or air conditioning

The hotel's rates and restaurant were considered overpriced by a few lodgers

Freebies

Free Parking

Rooms

Adults

Kids

Kids' Ages

Editor's Review

Updated Mar 21, 2014

Overview

Located at the entrance of Wells Gray Provincial Park, Helmcken Falls Lodge Clearwater is geared towards road travellers who prefer a scenic hotel with on-site dining.

Each of the hotel's non-smoking guest rooms comes equipped with a patio or deck, a desk, a coffeemaker, a seating area and an en suite bathroom with a hair dryer. In-room Wi-Fi is an additional $5 per day.

Hotel amenities include free parking, horseback riding, a gift shop, packed lunches (charges apply), free parking and an on-site restaurant and lounge, which serves breakfast, dinner and drinks daily. The hotel is not wheelchair accessible. Pets are not permitted.

Clearwater's city centre is roughly a 50-minute drive away, while Helmcken Falls can be found 16 minutes away by car. Clearwater Lake is about a 35-minute drive from the hotel and Kamloops Airport (YKA) is a 2-hour and 20-minute drive away.(All distances and travel time estimates: Google Maps)

The majority of the reviews sourced for this analysis were positive, with compliments going to the hotel's restaurant, staff, location and rooms.

Many guests were pleased with the hotel's restaurant. They described the food as superb, excellent and delicious, with a good variety to choose from.

The hotel's staff were the source of numerous compliments by reviewers. They were characterized as friendly, helpful and informative about the surrounding area.

Several lodgers praised the hotel's location. They described it as peaceful and beautiful, as well as close to Helmcken and Dawson Falls, hiking trails and Wells Gray Provincial Park. It was mentioned by a few patrons that there were no other restaurants or services nearby, however.

The hotel's rooms were enjoyed by several travellers. They found their lodgings to be clean, quiet, cozy, spacious and nicely furnished. A few guests had complaints about their accommodations, however (see below).

While the majority of reviews consulted for this analysis were positive, there were some common complaints about the hotel's rooms and cost.

Although several travellers were pleased with their clean and quiet rooms, a few guests criticized their accommodations. They reported no in-room fridge or air conditioning, uncomfortable beds, spotty Wi-Fi, small-sized rooms and noise from guests in overhead rooms.

A few lodgers were disappointed with the costs they incurred while staying at the hotel. They found the room rates and restaurant to be overpriced and felt a free Wi-Fi connection should have been included in the rate.