Dr. Roger Tagg

University of South Australia

über das Thema:

SOFTWARE AGENTS TO SUPPORT ADMINISTRATION IN ASYNCHRONOUS TEAM ENVIRONMENTS

Zeit: Thu 27.5.2004, 14:00, 60 Minuten
Ort: HF 9903

Zusammenfassung

Current economic pressures are causing severe problems for many enterprises in maintaining service standards with shrinking headcounts. Front-line workers have had to shoulder runaway workloads. Software Agent technologies have been widely advocated as a solution, but there are few reported success stories. In the author_s previous work, a design was proposed for a system to support front-line staff in a team teaching environment. This system is based on a domain-specific screen desktop with drop boxes supported by a number of types of agent. This paper analyses the work these agents have to do and the technology needed to support them.

Vortragender

Roger Tagg is a Senior Lecturer at the University of South Australia in Adelaide. He gained a BA (subsequently MA) in Mathematics at Cambridge University. He worked initially as an Operational Research analyst at the UK National Coal Board, and later in Systems Analysis. For 12 years he was a consultant with Scicon Ltd in London, then owned by BP, where he carried out many assignments in the Textile,Oil and Utilities industries. He spent 2 years in Iran running a commercial systems group for a government ministry. He later specialised in databases, and from 1980 worked as an independent consultant, working with IDMS and relational databases, and consulting on data-oriented development methodologies and information systems strategic planning. From 1994 he lectured in Information Systems at Massey University, New Zealand, specialising in Databases and Distributed Systems. In 1997 he jointly published a book