Accessibility

Seating

The Main Stage Theatre has 8 reserved accessible seats for patrons in wheelchairs and those that cannot use stairs. To purchase accessible seats and for specific seating or accessibility inquiries, please visit us or call our Ticket Centre at (604) 476-2787.

Walkers, strollers, and carry car seats are not allowed to remain in the Main Stage Theatre in accordance with fire safety regulations.

Walkers, strollers and wheelchairs are not permitted in the balcony in accordance with fire safety regulations (see the seating map).

The Studio Theatre has no stairs and contains flexible seating. Please see our Ushers or Ticket Centre Staff when you arrive at the theatre if you require accommodation or assistance. Patrons requiring accessible seating for events in the Studio Theatre may purchase tickets online, by phone, or in person at the Ticket Centre.

We have a limited number of booster seats for children (offered on a first come first served basis) that can be used in either theatre. Patrons are also welcome to bring their own small booster seats. Please Note: Carry car seats are not allowed to stay in the Main Stage Theatre in accordance with fire safety regulations.

A limited number of wheelchair assists are available on a first come first served basis. See any ACT staff member or volunteer to access this service.

Hearing Assist

We offer Hearing Assist Headsets for patrons. Upon your arrival at the Theatre please see the Ticket Centre and drop off a piece of ID to pick up a Hearing Assist Headset. You can return the headset at the bar after the event in exchange for your ID.

Building Access

The ACT is wheelchair accessible. Our front entrance adjacent to Memorial Peace Park offers ramp access. Please Note: There is no parking allowed in front of the building.

Our back entrance (off of Edge Street) is also accessible via a flat, paved sidewalk.

There is elevator access to the building lobby from the underground public pay parking lot, and handicap parking spaces are available near the elevator entrance. Parking passes can be pre-purchased in advance via the Ticket Centre. Please visit us or call (604) 476-2787.

All public exterior doorways have push-button activated automatic doors.

Scents

Patrons and personnel at The ACT are encouraged not to wear scented products or perfumes, however we do not enforce this recommendation, so patrons with severe scent allergies may wish to bring a respirator mask or other protective covering.

Animals

Service Animals: We have no restrictions on service animals however we do recommend purchasing accessible seats or aisle seats for productions in the Main Stage Theatre. To purchase accessible seats and for specific seating or accessibility inquiries, please visit us or call our Ticket Centre at (604) 476-2787.

Other Animals: Companion animals (pets or other non-service animals) such as dogs and other medium or small animals are permitted into public areas of the building such as the Ticket Centre and lobby, but may not enter ticketed events, classes, or The ACT Art Gallery for the comfort of other patrons.

Food

Our concession regularly stocks options for a variety of allergies and dietary restrictions, however we cannot guarantee that these options will be available at all times. We regularly stock gluten-free, vegan and peanut-free options (however our facility is not peanut-free and some products sold at the concession may contain peanuts).

Our bar regularly features: beer, wine, coolers, and high balls (for guests ages 19+); pop, juice, coffee, tea, and other seasonal beverages. The bar and concession are open for most events at The ACT.

Only bottled water is allowed in the Main Stage Theatre. All other food and beverages must be consumed in the lobby.

Food and beverages of all kinds are permitted in the Studio Theatre, at the discretion of the event presenter.

Washrooms

Public Male and Female washrooms are located on both the main and upper level of The ACT. All of the Male and Female washrooms contain an accessible stall.

A dedicated accessible Unisex washroom is located on the main floor. This washroom is locked when not in-use. The key can be obtained from the Ticket Centre or Bartender.

Braille

Our elevator and some orientation signage in the building has braille translation.