Tags administration is accessed by clicking the Tags Administration link on the Administrator Settings page.

Tags are used to categorize Tickets to allow for organization and to facilitate searching. Any number of Tags can be created and they can be nested to unlimited levels.

Tags can have their visibility to the Requestor set so that certain tags can be used for internal routing and categorization.

Creating Tags

To create a tag, click the Add New button.

Enter a name for the Tag, The Parent Tag (select [None] to make it a top level Tag), if the Tag is Requestor Visible and if the Tag is Selectable (or just used to group children Tags).

Editing Tags / Reordering Tags

To edit or reorder or move a Tag to another position, click on the Tag in the Tag tree and it's properties will display in the Tag edit section next to the Tag tree.

Alter any of the properties and click the Update button to save the changes. If the Parent Tag is changed, the Tag and all it's children Tags will be reordered.

Any Tickets related to a Tag will retain that relation even if the Tag is reordered in the Tag tree.

Deleting Tags

To delete a Tag, click on the Tag in the Tag tree and it's properties will display in the Tag edit section next to the Tag tree. Click the Delete button and the Tag will be deleted and any child Tags will become children of the deleted Tag's parents (if any).