The wait is finally over and the numbers have been counted these are our finalists for the 2015 National Awards. Please note we have two categories with 4 finalists this is due to a tie and we did not want anybody to lose out.

Data Analytics is going to be critical for businesses who run call centres in order for the call centre business to add value to consumers

It appears that organisations are finally realising the value of data and what this can really do for new business opportunities and in many cases…change the business around. Corporate organisations are researching tools to mine data in order to promote customer experience, profits and contain costs.

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