On wednesday i got my PAC code from o2 to transfer my number i used it and giffgaff then sent me an email saying that it was 'porting' but it has been 3 days now and my number still hasn't transferred. i can use the sim if i turn on my phone but it is not my original number it is the number i got with the new giffgaff sim. please help! i don't know what has went wrong i have paided for a goodybag and can't use it yet

The transfer normally takes up to one working day, and will usually have been completed by 9pm, however, it's highly likely there will be significant disruption to both your old and new connections during that time, so it's a good idea to make alternative contact arrangements until the port is complete. Ideally, you'll need to get your transfer request in before 3pm on the day before you want the transfer to take place.

Messages from Agents regarding your transfer will appear in the messages section of your My GiffGaff page. In some cases, you will also receive a message from your old network letting you know they've carried out their part of the transfer. There's a guide for this at http://bit.ly/giffgaffportin

If your handset is not working normally by 9pm on the confirmed day of the transfer, you should contact an Agent at http://bit.ly/giffgaffagent making sure you tell them:

i) Your old numberii) Your current GiffGaff numberiii) At least one alternative contact numberiv) The PAC from your old network