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Over 2,625 reviews forDetroit Gas Fireplace Services from people just like you.

A

"The serviceman was prompt and very nice. He thoroughly cleaned the fireplace, replaced cinders and determined what was wrong with the remote (it was toast). The" ...More special cleaning fee was a real bargain. The replacement remote was a good price too.
It took about an hour and everything was neat and tidy when he left. Thanks

!

-Mary Lou R.

A

"quick, efficient, satisfying--salesperson knowledgeable and courteous; installers were prompt, punctual, and polite--completed work in a short time--gave great instructions" ...More on use of grill. Great experience.

From garage door maintenance to gutter cleaning, outdoor maintenance now will save you big repair costs next spring.

Gas Log Service reviews in Detroit

N

Rating

“

My fireplace worked just fine until

—

—came to install a safety
pilot/remote kit. That was nine months ago and it has never worked since. To
begin,

misdiagnosed the problem. The first time I lit the fire, and every
time thereafter, the fire poofed out. ...More

said this was because the kit that he
installed contained a propane orifice and my system needed a gas orifice. He
said he had installed the propane one anyway because he hoped it would work.
Since it didn’t, he sent me off to a local company to buy a gas orifice. But
the people there identified the one I already had as a gas orifice! (They
validated the correctness of this by matching the number on the orifice and with
catalog numbers.) They then called

to tell him that I already had a gas
orifice.

asked them to sell me a smaller one. When

installed the
smaller one, not only did the fire poof shortly after it was lit, but it also
whistled. By

’s own admission, the whistle came because he had installed the
wrong size pipe. He promised to install the correct size after his busy season.
I waited. Then at the agreed upon time, I tried to reach him. For months, he
didn’t respond to my calls or texts. Finally, I left a message saying that I would
write a review about his poor work ethic if he didn’t fulfill his responsibility
to get my system working again. He called me back immediately. First, he spouted
out five blaming statements toward me—including that he is busy and I

’t
even need a fire in the summer, so I shouldn’t be upset that he doesn’t return
my calls; AND that he had “bent over backward” to help me and it’s not his responsibility
to fix a piece of junk (meaning a Home Depot product). After accusing me, he agreed to keep his
promise to change out the pipe. We set up an appointment. The appointed time
came and went.

never showed up. Moreover, he didn’t even call to cancel. One
more thing: In addition to being hired to install the safety pilot/remote kit,

was hired to clean my log set. We agreed on a set cost for each of these
two things ahead of time. At the outset,

sent two of his workers instead of
coming himself. When they were at my home, they offered to paint my firebox with
no additional charge, saying that the
painting takes only 10 minutes or so. I accepted. They then took my log set
with them, deciding that it would be easier to work on it at their shop. It was

himself who came the second time. Suddenly, the price he quoted me for installing
the kit and for cleaning the logs increased by $95. To use his words, the job was
“more complex” than he thought it would be when he quoted a price. Although it
seemed obvious that he was charging me to paint the firebox, I didn’t question
him. I simply included the extra fee when
I wrote him a check. But when I handed the payment to

, he said he wanted
and additional $40 for parts (including the wrong pipe that he installed). $325
later, my fireplace is worse off than before I called

. And

Guy chooses to blame me, the customer. I say “unethical and incompetent” in
regard to the service that

provided
to me.

”

- Linda E.

A

Rating

“

was simply fantastic. He sevices the fireplace, helped set up the natural gas grill and finally connected it to the gas line. He was very thorough, professional, kind and very nice to talk to. His worksmanship was of the highest quality. He explained everything and was extremely polite. Most importantly I found

...More to be very helpful and accommodating. If required, he goes out of his way to help his customer. I have not seen such dedicated customer care and focus now a days. I have him on my speed dial and will always reach out to

for any of my fireplace, natural gas grill related work. Thank you

for your services.”

- shomit B.

A

Rating

“

We had a bit of a scheduling jigsaw puzzle. We decided the only time that would work was at 7.30am.

arrived on time and had the job done within an hour! Total pro. My only complaint was we had to pay for the gas pipe by the foot. When he went down to our basement, he determined that it would not be possible to go through ...More the floor of the fireplace because duct work was directly beneath it. He opted to drill through the outside wall and go directly into the gas line running into the house. That was great! He still charged me $217 for about 18" of pipe. We were both in such a hurry that I did not catch it because the total was in line with what I was expecting. My husband caught it that evening.
By that point, we had already cut the check and didn't feel like dealing with

son. His son stays in the showroom and is nice in person, but gets flustered if you call. He can't remember details and can be a little abrasive. I saw this in the showroom with another customer, and then experienced it myself in a follow up conversation 5 days following a walk through of the showroom and the only model that worked for our house. We talked about our families.

installed for an inlaw, and his son looked it up while I was there, he even showed me a picture of his baby! It took quite some time to jog his memory. I was in the showroom in June, it was not incredibly busy!
Overall, great place, prices were reasonable. Try and deal with

- and make sure you get something in writing from his son!!”

- Angela D.

A

Rating

“

I can not begin to explain how this company is awesome. Dusty was very punctual. He came in and got right to work. My washer just stopped working in the middle of a cycle. He discovered the belts were worn out. We didnt test every cycle and later realized it wasn't completely fixed. I called Dusty later Friday night and left him a message. He called ...More me back first thing Saturday morning and came right over. He apologized for not diagnosing every issue the first time. After some more testing, he realized the water valve wasn't working, so he replaced that. He then went on to diagnose that the machines transmission had failed and it would no longer agitate. He was remorseful to give me the bad news, I would need a new machine. He promptly took off all the parts and belts he replaced to refund my money. I did not expect him to refund the entire amount, including the service call! He said it was the right thing to do since he missed it the first time. I was blown away by his honesty and integrity. I offered to pay him something for his two trips, but he just would not accept. I will call him immediately next time I have an issue and will post this review everywhere. It is the least I can do. Thank you Dusty. ”

- Michael L.

A

Rating

“

Very thorough job. Very pleasant to talk with and enjoyed learning more about my system as they worked. Seemed very honest and straight forward. Highly recommend them.”

- Mark B.

A

Rating

“

Installed new logs and chimney

with a complimentary cleaning (which I didn't need) and then suggested a shroud to protect from down drafts. Quick turn around and I now have the best chimney in the neighborhood.”

- CS S.

A

Rating

“

He was professional and punctual. When I first called him, he spent a lot of time with me on the phone (for no charge) trying to help me troubleshoot it, to save us money.”

- Trish L.

A

Rating

“

was punctual, and replaced the logs for significantly less than others we quoted. He performed the service quickly, was extremely pleasant, and we will use him if we have any other gas fireplace needs!!”