My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about the process, and treated her feelings with great respect. Although we did not make the sale this time, I would have no hesitation of going back to Townends again if the opportunity arose.

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Townends are by far, in my opinion, the worst Estate Agency out there, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again.
... read full review

Comment on agent fees

“Zack helped me find the perfect property. Being a first ......”

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5 Star Review

Aug 24,2017

By:
'Mr Smith'

Aug 24,2017

Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU21

Sales (as a Buyer)
Postcode: GU21

1people found this helpful

Zack helped me find the perfect property. Being a first time buyer I didn't know what to expect along the way and Zack stayed in contact with me throughout the process, he always called when they had taken on a property which suited my requirements ... read full review

Brett was chosen over 4 other local agents and his efforts on our behalf went far beyond our expectations,
There were some problem at times but Brett was ever optimistic and realistic in his strategies and resolutions. He certainly has outstanding communication skills.
All-in-all Brett and ... read full review

Comment on agent fees

Of course we would rather have lower fees - who wouldn't!
That said In the final analysis you get what you are prepared to pay for - Brett earned his money.

“Elle, has been extremely helpful , polite and professional in the ......”

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4 Star Review

May 09,2017

By:
'Rebello'

May 09,2017

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GU21

Lettings (as a Tenant)
Postcode: GU21

0people found this helpful

Elle, has been extremely helpful , polite and professional in the whole process. She is very prompt to respond to emails, queries and clarifications. It's been great working with her over the last few weeks.... read full review

“Elle has been looking after my portfolio for just a ......”

Elle has been looking after my portfolio for just a little while but in the time has made a real service improvement. She is very professional in all matters, polite and very tenacious. Elle is happy to pick up any issue that may arise and ... read full review

“Elle and Emilio have really given me the best that ......”

Elle and Emilio have really given me the best that they can provide. Having had a turbulent time with previous management I am very please with the service provided under the new management.... read full review

A massive thank you to Brett for all of his help and advice on regards to the sale of my property, being a smaller branch you really are treated like a person and not just another property on their books! He was able to offer ... read full review

“Aneesah was not only charming and very well dressed at ......”

Aneesah was not only charming and very well dressed at the time that we met up for the appointment to see the flat. She thoroughly went through the properties with us, answered our questions and further helped us to resolve many issues that we had. ... read full review

“Aneesah was very sweet, took us around even after office ......”

Aneesah was very sweet, took us around even after office hours because we were only going to be in Woking for one day. The flats she showed us were lovely and met our needs quite well, and she was also able to get us very ... read full review

Dan has been amazing through the whole process. From the first of many viewings not only on this house but a couple of others I saw too. Always on hand with a bit of advice and to answer all my questions. He has made the ... read full review

“We bought our house from Daniel when he worked at ......”

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5 Star Review

Feb 28,2017

By:
'Jo'

Feb 28,2017

Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: TW20

Sales (as a Buyer)
Postcode: TW20

0people found this helpful

We bought our house from Daniel when he worked at a different branch. He was so helpful and helped us every step of the way. He was very professional and efficient, and I am very grateful for all the help.... read full review

I have been dealing with Elle Lawrance at Townends in Woking and have received excellent service. Each time II've contacted her she's responded quickly and efficiently by both phone and email and has been a pleasure to deal with. She represents Townends extremely well.... read full review

We purchased our property through the Regents Woking branch, and were very pleased with the service we received. When we initially viewed the property, Matthew showed us around and answered our questions competently without the 'hard sell' approach. We were pleased with the assistance we ... read full review

“As a purchaser of a property in Woking, Regents were ......”

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5 Star Review

Nov 24,2016

By:
'Sarah'

Nov 24,2016

Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU22

Sales (as a Buyer)
Postcode: GU22

0people found this helpful

As a purchaser of a property in Woking, Regents were very helpful. Matt followed up every issue on our behalf, and dealt with all our queries quickly and efficiently, no matter how small.
He was very supportive throughout the process. We also had dealings with ... read full review

“I registered with Regents with a specific wish for a ......”

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5 Star Review

Oct 18,2016

By:
'Frangemini'

Oct 18,2016

Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU21

Sales (as a Buyer)
Postcode: GU21

2people found this helpful

I registered with Regents with a specific wish for a certain type of property in Goldsworth Park. As soon as a property that met those requirements was registered I was contacted by Matthew Hill who dealt with me in a professional, and friendly manner. I ... read full review

We encountered both Matthew Hill and Charlie of Regents Estate Agents (Goldsworth Park branch) whilst in the process of selling our property in Goldsworth Park.
Although we did not engage Regents to market our property, we were contacted by Charlie initially and were added to ... read full review

I thought being new to the area finding a new property to rent would be a difficult transition but Zack made this a very smooth and quick process and can't stress enough how helpful he was, he was extremely genuine and up front and would ... read full review

“Zack is one the best agents I've had the pleasure ......”

Zack is one the best agents I've had the pleasure of dealing with. He was friendly and explained everything extremely well. I would not hesitate to use Zack again in the future and highly recommend him to anyone in the Woking area.... read full review

Comment on agent fees

“Purchasing via Regents, I do not know Regents as an ......”

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5 Star Review

Jul 22,2016

By:
'Owen'

Jul 22,2016

Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: GU21

Sales (as a Buyer)
Postcode: GU21

1people found this helpful

Purchasing via Regents, I do not know Regents as an agency but so far as Matthew Hill goes, Regents should be privileged to have Matthew representing them.
Having lived in Woking for a decade now and watch the property prices grow excessively with the good ... read full review

I worked with Louis Byrne to find a letting in side the Woking area with many requirements for the correct property, that we was seeking. We successfully managed this inside 2 weeks another requirement I found Louis very dependable in his professionalism at all times and ... read full review

My Mum is elderly, and was quite nervous about putting her house on the market, especially after a previous experience with a different agent, when prospective buyers turned up at any time without an appointment. Matt was very good about making her feel comfortable about ... read full review

“Louis has acted for me on two properties in Woking, ......”

Louis has acted for me on two properties in Woking, and I have nothing but praise for his professionalism and his ability to find good quality tenants. Having used many of the letting agents in the area I would not hesitate to recommend Louis.... read full review

Zack was excellent help in getting us our new home. He guided us through the process and was always available to help on the phone with queries. Moving home is a stressful experience, but Zack made sure everything went smoothly for us.... read full review

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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