The Association for Call Centre Professionals

Started in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support operational Managers in their career development - working with their individual members to build skills and abilities.

Our job is to help you to develop your understanding and expertise - making sure that you thrive in a time of fast changing networked economies, global competition and ever growing customer expectations.

Making sense of the Call Centre Industry

The Call Centre Management Association is impartial, unbiased and will never try to sell you a product or a service. If you type "Call Centre" into your Search Engine you will get over 150 million "hits" from the UK alone - we are here to help you to make sense of what is important and worthwhile to you as an individual.

From arranging benchmarking visits to annual awards via technology and expert advice - CCMA members get all of the support that we can give them.

Member Visit to BGL Sunderland FULLY BOOKED

20th March 2018

Join us for this award winning members visit with BGL Customer Services in Sunderland. They recently won the Gold award from the European Contact Centre and Customer Service Awards ( ECCCSA’s) for Large Contact Centre of the Year 2017.

On the visit they’ll share with us how they have created a culture of success and how they are making a difference to Customers, Colleagues and their Communities.

They are a leading digital distributor of Insurance and Financial Services, based over 3 sites, Sunderland, Wakefield and Peterborough. The BGL Group has over 3000 employees, around half in their Contact Centres and help and support over 8 million customers.