“I don’t need to sit in your newsroom to watch an unethical ‘sting’ video to tell you I stand behind my technician. In reviewing the documents of the call and the conversation we had, the technician presented the problem correctly and also made a recommendation based on visual concerns as a professional, and the fake customer said yes. Our technicians are very well trained and professional. Upon being hired, our technicians agree to adhere to a code of ethics, promising to serve our customers with integrity, competence and objectivity. I started the company in 1994 to have the best plumbing and HVAC company around, and that is still my quest. I am disappointed that companies in my industry could get enjoyment from a fellow contractor being put in a compromising position left to the interpretation of whether or not a part will last the remainder of the season. I am confident that my team starts their day and finishes it with a clear conscience. We have many tools in place to ensure our customers’ satisfaction, and I support my entire team until they give me a reason to do otherwise. I look forward to seeing the segment and am going to trust my tech and this will verify how he did. If for some reason he did not follow our process, he will be dealt with accordingly.”