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Customer Dissatisfaction

This panohead looks really nice, but it looks its hard to get one.
I have ordered and immediately paid with paypal on 15th August (in that time it was still available).
After few days and few emails with no answer Rob emailed me the package is shipping today (19th) and it will be at my friend in Wisconsin by Aug 25th (he will next day take the panohead with him to Europe).
On Thursday 24th it was still not delivered so i ask for tracking number and Rob told me they didnt send it!!
I understand that there are some problems in commutication whats on warehouse,
but dont understand why he told me they have shipped the package when they DIDNT....

sorry to hear about what happened. But thx to let us know. I am sure Bill will read this and will have an eye on it for the future. I hope he can help you away from this problem. Specially when your friend should have taken it to europe.

When something goes wrong it specially goes wrong in situations like this one. Good luck,