The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite ... read full review

Comment on agent fees

Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home.
Darlows Albany Road (Lettings) ...

“Really Awful experience...”

1 Star Review

Nov 20,2018

By: 'GR'

Nov 20,2018

Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CF23

Sales (Prospective customer)
Postcode: CF23

0people found this helpful

I let my flat by this aganecy and tried to sell it with them. They are teh worst agancey ever. Property management was very poor, so my tenant left out with not a good service just because they havent informed me about any issues. And ... read full review

Comment on agent fees

Dear Golnaz Rafei,
Your feedback is very important to us and we'd like to look into this further as it does not correlate with our previous discussions and our understanding of the service rendered for both the letting of your property or the sale. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate. We hope to hear from you soon so we can resolve your issue as quickly as possible.
Branch Manager, Darlows Albany Road (Lettings) ...

“Bad service...”

1 Star Review

Sep 30,2018

By: 'Dissatisfied Lola'

Sep 30,2018

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CF3

Lettings (as a Tenant)
Postcode: CF3

0people found this helpful

The process of finding and finally getting an apartment started well, but I guess this is before they had my money. After all payments were made and contract signed, we realized just how much information was held back and the communication practically stopped. There are ... read full review

Comment on agent fees

Your feedback is very important to us and we'd like to look into this further. Could you please email us at cardiff.lettings@darlows.co.uk with the full details so that we can investigate.
We hope to hear from you soon so we can resolve your issue as quickly as possible.
Darlows Albany Road (Lettings) estate agents ...

5 Star Review

Nov 30,2016

By: 'E. Amin'

Nov 30,2016

Services: Surveys
Would you recommend?: Yes
Postcode: CF11

Surveys
Postcode: CF11

1people found this helpful

I can't thank Neil Jones enough for the help he provided in dealing with my property, an excellent, friendly and informative meeting, highly recommended... read full review

Worst agents I've ever dealt with in Cardiff. Happy to lie to tenants to get them in, communication absolutely awful throughout tenancy. In their defense the landlord was also awful at communicating with them, They do not care about tenants in their managed properties. No ... read full review

Comment on agent fees

We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@darlows.co.uk.
We hope to hear from you soon,
Kind regards
Darlows Albany Road (Lettings) ...

Not usually one to write this type of review, but the shambolic process that I am currently going through to receive my initial deposit payment back has been disgraceful.
Checked out of the property on 11th September, with Darlows instructing both myself and the other ... read full review

We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. Please could forward the full details to customer.experience@darlows.co.uk.
We hope to hear from you soon,
Kind regards
Darlows Albany Road (Lettings) ...

1 Star Review

Feb 25,2016

By: 'Ann'

Feb 25,2016

Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CF24

Sales (Prospective customer)
Postcode: CF24

3people found this helpful

Very unprofessional approach. Will not hesitate to provide misleading and false information. I approached as a buyer but I think the vendor is in a worse off position. Stay miles away!... read full review

Services: Sales (as a Buyer)
Sold price: £100000 Would you recommend?: No
Postcode: cf24

Sales (as a Buyer)
Sold price: £100000 Postcode: cf24

3people found this helpful

Never even set foot in this estate agents and your life will be so much better for it. They are the most incompetent lot of useless idiots in Cardiff. They will happily give you mis information about properties, try to recommend extortionate solicitors (who work ... read full review

What agent could do to change your mind?

could have not been in business so i didnt have to buy a house from them.

Attached Files

Dear katiecaptain
I am so sorry to hear this. Please email help@darlows.co.uk so I can look into this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...

1 Star Review

Oct 22,2013

By: 'Amal Sharma'

Oct 22,2013

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CF10

Lettings (as a Landlord)
Postcode: CF10

5people found this helpful

I am a landlord and all I can say about this company is stay away they are very unprofessional and have no idea what customer service is at all. They do not keep in contact if there are issues with late payments or if the ... read full review