Your guide to traffic management

These tables show the usage thresholds and temporary speed reductions that apply to each broadband service tier. See how this applies to you by checking the columns for your Download Speeds.

If you can’t remember which speed you’re on you can find these details on your bill. If you're an eBilling customer and view your bills online, just sign in to your My Virgin Media account and select ‘My Bills’. If you can't remember your username or password, see How do I sign in to My Virgin Media?

If you receive a paper bill you can find your Broadband Speed on page 2.