Re: my printer photosmart 6510 only prints black

03-05-201210:14 AM

It sounds like the wrong driver is installed. Try deleting and readding the printer and check which driver is being used.

Go to system preferences, then print and fax (print and scan on 10.7), then highlight the printer and go to the minus sign at the bottom to delete it. After that click the plus sign to readd it. When you highlight it in the list the bottom box should say the 6510 for print using, if it lists anything else the wrong driver is being used.

If this is the case you have a few options. Try running an apple software update, it may find an hp printer software update, install that if it does and try adding the printer again. If that still fails to resolve it, the next option would be to reset the printing system

To reset the printing system go back to that print and fax window again, and in the white box where printers are listed on the left hold down control and click. This should give you an option to reset printing system. This will remove ALL printers that you have added, so if you have others you would have to readd them too. After that itll ask for your password, put it in to confirm, once thebox is clear restart the mac, and add the printer again.

Re: my printer photosmart 6510 only prints black

It sounds like the wrong driver is installed. Try deleting and readding the printer and check which driver is being used.

Go to system preferences, then print and fax (print and scan on 10.7), then highlight the printer and go to the minus sign at the bottom to delete it. After that click the plus sign to readd it. When you highlight it in the list the bottom box should say the 6510 for print using, if it lists anything else the wrong driver is being used.

If this is the case you have a few options. Try running an apple software update, it may find an hp printer software update, install that if it does and try adding the printer again. If that still fails to resolve it, the next option would be to reset the printing system

To reset the printing system go back to that print and fax window again, and in the white box where printers are listed on the left hold down control and click. This should give you an option to reset printing system. This will remove ALL printers that you have added, so if you have others you would have to readd them too. After that itll ask for your password, put it in to confirm, once thebox is clear restart the mac, and add the printer again.

Jon-WI work on behalf of HP

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