You’re trying to purchase content through your Xbox 360 console that can only be purchased on Xbox.com.

There’s a problem with your payment option.

Solutions

To resolve this problem, try the following solutions:

Wait and try your transaction later. If a maintenance issue prevented your transaction from going through, waiting for a few minutes could give this issue time to clear up.

If you’re trying to make your purchase through your Xbox 360 console, try using your computer instead. Go to the appropriate page on Xbox.com, find the content you want to purchase, and try to purchase it that way.