We ask you to take your keys to your local Customer Service Centres (formerly known as neighbourhood offices. You will be advised of the address of your nearest office on your ‘ending tenancy’ letter and also at your pre-vacation visit. If you cannot get to a neighbourhood office, you can post your keys to us but they must be received before noon on your tenancy end date. All keys should be labelled with the property address and any garage keys should be labelled separately.

After you have given us notice that you intend to end your tenancy, you will receive an ‘ending tenancy’ letter which will confirm your tenancy end date and any remaining rent due. You must ensure that your remaining rent is paid before you leave the property.

The letter will also include an appointment for a pre-vacation visit, where appropriate.

We will also arrange for energy supplies to be transferred from the property to our preferred energy supplier.

You must give us four full weeks’ notice, of your intention to end your council tenancy, to expire on a Monday, of your intention to end your council tenancy, except in specific circumstances such as where a tenant:

Has died

Is moving into residential care

Is transferring to another council property

Is moving to a housing association (registered social landlord) property after nomination by the council.

Exceptions can also be made at our discretion. To request a shorter notice period, contact your local void team for advice.

My relative / next of kin has recently died. What do I need to do regarding their council tenancy?

Please complete the form at the top of the page. We will ask you whether there is an executor or a personal representative who has been appointed to manage the affairs of the deceased. If so, we will make the necessary arrangements with them.

In either case, we will require a copy of the death certificate, which you can attach online or post to us at PO Box 8267 as well as an estimate of the time required to clear the property and return the keys. An exception of the four week notice period is made in these circumstances.

You can request to withdraw your notice before the tenancy end date, but the council may refuse this under certain circumstances. However, depending on when your notice is withdrawn, it may be too late to stop the transfer of energy supplies. This means the property may have a new energy supplier even though you have not requested a change of supplier.

All furniture, furnishing, carpets, clothing and rubbish both inside and outside of the property must be removed before the end of the tenancy, unless it was at the property when you moved in. If any items are left, you will be charged for their removal.