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From Facebook

Cyclone Gita is heading our way

Cyclone Gita has delivered a devastating blow to Tonga this week, and weather models show that it’s likely to soon head south towards us here in New Zealand. While it’s hard to predict exactly where the cyclone will hit, it’s safe to say that we’re in for a bit of a nasty start to next week.

Getting prepared...

We’ve been working hard these past few days to ensure that we’re as prepared as possible for the impending weather system. We’ve completed work on upgrading and replacing power systems at key sites to give us longer runtime should they lose power, and creating diverse pathways between our wireless sites so that if one does get damaged, the customer facing impact is as minimal as possible.

Today our awesome team is making sure we’re prepared to head out the instant that it is safe for us to do so to repair and replace any equipment that is required as well as making sure the network itself is as prepared as possible, double checking our fail overs and redundancy paths. We’re working hard to ensure that we’re prepared for almost every scenario – from power outages to flooding. When the storm is bearing down on us we will also be monitoring the network closely and doing what we can to minimise disruptions.

If you do happen to lose internet access...

Here’s what you should do: • If you have mobile coverage, check out our Facebook page. We will post network updates as they happen to keep you in the loop with anything that may be damaged.• If you can’t see anything on the Facebook page that refers to your area and you still don’t have internet, try rebooting your Uber equipment by powering it off, waiting 30 seconds, then turning it back on again. If you’ve got one of our Routerboards and the red light is flashing, try rebooting it with the ‘To Antenna’ cable removed, and then replace the cable after the light is steady.• If it’s safe for you to do so, poke your head outside and see if your wireless antenna looks to have moved, or if anything has blown into the line of sight.• If all else fails, give us a call on 09-438-5472 or message us via our Facebook page.

There is potential for the cyclone to deliver some very dangerous weather – please stay safe out there. We will be out there fixing any damage that happens as soon as it is safe for us to do so.