Intro

Its global popularity earned partners in distribution and reselling in over 100 countries across the world. Pioneering the industry for 15 years and counting, BitDefender has earned multiple premium awards from different companies and organizations. In January 2015, BitDefender won the “Product of the Year” award from AV-Comparatives for the second time. Its industry-leading heuristics have made it receive the Proactive Malware Detection Golden Award. In the recently introduced category of awards just last February 2016, Windows Testing, BitDefender was recognized as the “Top Product” for Windows 8, 8.1 and 10. PC Mag gave the “Excellent” award of 2016 to Bitdefender Business Security. Since 2009, BitDefender has always performed good in every VBSpam test. But on 2016’s test in January, it has performed its best in history, making it achieve the VBSPAM+ Award. Sure, BitDefender went a long way ever since its foundation. Up until now, it continues to try and lead the industry with more and more innovations.

Detection rates

As what the results of the latest File Detection Test by AC-Comparatives this year, BitDefender’s detection rate is 99.8%. The AV-Test shows how effective BitDefender is in killing malware and other viruses. However, there is something it is short of, which reflects to its detection rate. The sample version of BitDefender had reported 1 false positive. What makes up for that little drawback, moreover, was BiDefender’s Intrusion Detection. It’s one of the features that helped the software get its recent detection rate.

Screenshots

Customer Support

BitDefender is committed to make every user’s digital experience much more fun and easier. After all, customers are its main priority. BitDefender understands its users’ need for answers to questions and solutions to problems. Support Center is a place for these matters.

Users have the option to seek help for home use or for business use. This helps for faster identification of technical issues and other concerns. Users can also contact Customer Care to get help from knowledgeable technicians who are ready to answer questions and resolve issues for customers 24/7. An “Email Ticket” can also be sent to the official email address of BitDefender’s Customer Support. Here, users are required to fill in personal information like name, country, and email, technical details like the product, category, and OS, and the private message for more specified description of the problem.

Users can also contact the Support Center by phone. BitDefender is an international company. It actually has one official phone number for every country it operates in. This is suggested for problems that need immediate action. However, it may take more or less 10 minutes for the Bitdefender Support Team to take the call, as the team also considers other customers in need. BitDefender also includes Live Assistance in its customer support. Users can ask live about technical problems and personal concerns.

Pricing

BitDefender products fall on two categories: for home and for business.

Home Products

Price per service

1 year

2 years

3 years

Bitdefender FAMILY PACK

US $119.99

US $199.99

US $249.99

Bitdefender TOTAL SECURITY MULTI-DEVICE

US $89.99

US $149.99

US $199.99

Bitdefender INTERNET SECURITY

US $59.99

US $89.99

US $129.99

Bitdefender ANTIVIRUS PLUS

US $39.99

US $69.99

US $89.99

Bitdefender ANTIVIRUS FOR MAC

US $39.99

US $69.99

US $89.99

Bitdefender MOBILE SECURITY

US $14.99

NO

NO

Bitdefender SECURITY FOR XP AND VISTA

US $59.95

NO

NO

For business matters, customers can choose between three packages to install:1. Bitdefender GravityZone Business Security 2. Bitdefender GravityZone Advanced Business Security 3. Bitdefender GravityZone Enterprise Security

The number of devices per installation is higher than home use, which only counts per 1 device. Prices depend on the length of protection.

Business Product

Price per service

1 year

2 years

3 years

Bitdefender GravityZone Business Security

US $109.99

US $179.99

US $221.99

Bitdefender GravityZone Advanced Business Security

US $289.99

US $464.99

US $579.99

Bitdefender GravityZone Enterprise Security

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Conclusion

BitDefender has made its name, has made several innovative kinds of software, and has satisfied a lot of customers. Choosing BitDefender won’t be a bad decision.