REPEAT SIGNAGE RESELLER PARTNERS

Repeat Signage video troubleshooting

Introduction

Repeat Signage uses the Windows Media Player technology that is built into Windows to play video using the video control and audio files using the audio control. We recommend converting .mov and .mp4 files to .wmv (Windows Media Video) files using the free
Free make video converter software.

The
Flash video control also allows scheduling of video playlists on a hourly, daily or weekly basis.

Troubleshooting video and audio control problems

1. Check you are on the latest version of Windows Media Player for your version of Windows.

Since the video control uses Windows Media Player, the first thing to do is to make sure you are on the latest version. Version 11 for Windows XP/Windows Vista, and Version 12 for Windows 7, 8.1 and 10.

- Open Windows Media Player (Start button/Start orb => All Programs => Windows Media Player). If you cannot see the File menu, then press the Alt key on your keyboard. From the 'File' menu, select 'Help' then 'Check for updates'.

2. See if the file will play with Windows Media Player.

Locate the file on your hard disk and double click it to open it in Windows Media Player. If it opens in another application, then you will need to right mouse click the file and use 'Open with' then select 'Windows Media Player'.

If it opens and plays OK:

The problem is the way Repeat Signage is playing the file. Repeat Signage uses two types of video playing technology depending on whether multiple screens are attached. You can change the video system that Repeat Signage uses in the System settings. From the main Repeat Signage screen, on the menu click on 'File' then 'Settings' (if you are prompted for a password then enter the administrator one). Select the 'System' tab. Press the F1 key on your keyboard and read the information on video types. Try both TYPE ONE and TYPE TWO to see if this makes any difference.

If it doesn't play OK:

STEP 1 – The problem is likely to do with codecs. When videos are created they use a piece of software called a codec to encode the video file. You need to have the same codec on your machine in order to play that video file. See the
Wikipedia entry for more information on codecs. You will need to download a codec pack from the Internet such as the
K-Lite Codec Pack. The free K-Lite Basic Code Pack should be sufficient for most video files.

STEP 2 – If you install this and it Windows Media Player will still not play the file, it may be corrupted or you may still have a problem with codecs. Open the file in Windows Media Player, then on the File menu (press the Alt key if you cannot see the File menu), click on 'File' then 'Properties'. This will then display information on the video and will normally include the video and audio codec information. Now on the main Repeat Signage screen, on the menu click on 'Help' then 'Get computer information'. This will tell you wish codecs you have installed. Make sure that the ones used in the video file are installed on your system.

STEP 3 – You could also try converting your video to a different format such as .wmv (Windows Media Video). The free
Free make video converter software is recommended.

STEP 4 – If you still have a problem, then it may be some strange compatibility issue with Windows, codecs, your video file and who knows what. Try the
Flash control in Repeat Signage instead. This control uses Adobe Flash Player technology rather than Windows Media Player technology to display your video. You will need to do the following: