New feature, Question Groups.

Hello, all!

We’re excited to announce a new feature we are working on called Question Groups, available today on our Pro & Business plans. The Chatlio dashboard settings now includes a tab dedicated to creating and configuring Question Groups.

“So what does it do?”

Question groups can ask visitors a series of pre-chat questions and, depending on their answers, either let them chat in a particular widget or show them the offline form. (Great for qualifying leads).

For example, your question group could start by asking “Is this a sales or support question?” when the visitor opens the chat widget, and then route the chat to your support or sales channel in Slack depending on their answer.