6.
<ul><ul><li>1 ) Codification </li></ul></ul><ul><ul><li>Identify who has knowledge </li></ul></ul><ul><ul><li>Classify and extract the knowledge </li></ul></ul><ul><ul><li>Manage the knowledge </li></ul></ul><ul><ul><li>2 ) Personalization </li></ul></ul><ul><ul><li>Identify who has knowledge </li></ul></ul><ul><ul><li>Classify the knowledge and store information about who to contact to get it </li></ul></ul><ul><ul><li>Manage the “pointers to the knowledge” </li></ul></ul>KMS - Approaches