Hi, is it possible to downgrade firmware on a Runner 2 to previous version? My average pace readout is useless now (seems to take into account previous run data!) and I depend on this. It was fine on the older software. Thanks.

A history check on the similar topic found this happen before to older version firmware. There is no pin pad prompt from phone. is there any TomTom representative here or does anyone here knows how do we request support from TomTom so that i can provide them with details such as phone/fimware version or any logfile if they need.

I have the same problem. I can't pair with my Xperia or my wife's Samsung it's frustrating. You can report the problem using the app and send the logs. Just go to settings - feedback - report a problem. I did it 3 days ago and have heard nothing.

Same problem here. Just bought my Spark Cardio today, battery charged, firware upgraded to 1.7.53, TomTom Sports app installed on my iPhone. When I try to pair the watch to the phone, the watch briefly displays the PIN, then slides back to the left to the menu (PIN disappears) meanwhile the phone stays on the connection screen. Disappointed with TomTom on the very first day...

I was offered upgrade 1.7.53, and about shows 1.7.53, now the synch doesn't work to my phone Galaxy J5. It connect by wire to PC, shows all my workouts but frustrating. Will I lose anything (inc off my PC) if I do a factory reset? Bluetooth just keeps trying to find phone unsuccessfully

Same problem here. Just bought my Spark Cardio today, battery charged, firware upgraded to 1.7.53, TomTom Sports app installed on my iPhone. When I try to pair the watch to the phone, the watch briefly displays the PIN, then slides back to the left to the menu (PIN disappears) meanwhile the phone stays on the connection screen. Disappointed with TomTom on the very first day...

Same problem. Working fine on old firmware. Forced upgrade from TomTom onto the phone and lo and behold, will no longer BT sync. Syncs, gets to 4%, drops connection .... then goes through cycle again. Repeats it a few times, then tells me to perhaps plug my watch in using USB to help it sync. Which makes no difference whatsoever. The ONLY thing that has changed is the firmware upgrade. I have changed nothing else.

Come on TomTom, test it properly before pushing it out and using us a guinea pigs to test it!! I have my first marathon tomorrow so I am not best pleased (to put it extremely politely) that the watch is u/s right at this point in time due to bug-ridden firmware from TomTom.

It turned out that they were on about 1.7.53 which is the same software I was running. So still not very happy. :-( I am running my first half marathon next week and I can't believe I'll have to wait til I get home to review my run on my PC!

Same issue here; after update to 1.7.53 my Spark 3 doesn't connect to my iphone 7 (ios11.02) anymore. I tried everything ; deleting the sports app, restarting, re-installing (twice); factory reset with recovery setting on the watch (twice). Have to sync through the PC now so I'm very disappointed. Hope TT will release an update soon cause this is not why I bought this watch.

bluetooth syncing to android phone is much worse than it used to be. I have got it to sync. it can take half an hour of waiting, restarting bluetooth. killing and restarting app. sometimes it gets to 40% or so sync and then stops. my activities dont make it across.

It's quicker to boot and log in to an old and slow computer and use a USB cable.

Since I update the firmware to 1.7.53 last week, the watch automatically keep on moving the cursor down and become not functioning. Cannot recover even after factory reset. When the battery is gone eventually, I tried with the factory reset with USB and the watch seems to be normal again. Yet when synchronization is done with the mobile apps(which takes time longer than normal) the 'cursor down' phenomenon come back again!!! Please solve the problem ASAP!!!

The other problem is that the watch seems to freeze occasionally, showing an old time. And yesterday morning when I put my hand over the watch to activate the light, it seemed to stay on for longer than usual. I think the time freezing and light staying on longer than usual seem to happen together.

The other problem is that the watch seems to freeze occasionally, showing an old time. And yesterday morning when I put my hand over the watch to activate the light, it seemed to stay on for longer than usual. I think the time freezing and light staying on longer than usual seem to happen together.

The freeze and back light issue sound like a bad installation. Can you please try a factory reset in the Settings of TomTom Sports Connect? If it's not fixed let me know if you want me to roll you back to the old build until we have a fix.

P.S.: After the reset you need to make your iPhone forget the watch in the iOS Bluetooth settings.

I have linked your account to the previous build until we have a fix. When you now do a factory reset the old build will be installed.

ohh ... that's not what I wanted. I thought there was a DIY way to revert to an earlier version whenever I wanted to. In fact I am at 1.6.26 right now, anxious to try the new version. Can you undo that? Thank you.