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gift cards are final sale items and therefore cannot be returned for exchange, credit, or refunds, unless required by law. *applies with gift card purchases only. shipping charges may apply when coupled with any other product purchases. **subject to bank approval

gift card redemption information

There are a number of states that allow a gift card holder to redeem gift cards for cash when the value of the gift card falls below a certain amount. As of June 15, 2011, these states include: California, Colorado, Maine, Massachusetts, Montana, Oregon, Rhode Island, Vermont, and Washington. The laws of every state are subject to change, and Forever 21 does not guarantee the accuracy of information regarding the individual laws of each state. Please consult the law of your own state for more information regarding gift card redemption laws.

If you believe your gift card is eligible for a cash redemption, please contact Forever 21 Customer Service by clicking HERE, and be sure to mention the state in which you live, where you purchased your gift card, the gift card product code, and value remaining.