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Lock order for sold out item

The status of this order, placed on 20th April, has changed from "Order processing" to "Generating shipment" four times between the order date and 25th April. "Lock order for generating shipment" first appeared one and a half hours after the order was placed.

This means the order cannot be cancelled because DX have placed the order with their supplier and they have thereby contracted to supply it. How is it then possible for the item to become "Sold Out" and why does DX post that on the product page a week after they know about it and still not notify the customer?

Is my order going to be fulfilled? If not, when were you going to advise me?

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Note:Stock and Availability shown on this site is for your reference only. While
we strive to provide the most accurate and timely stock and availability information,
availability information may become out of date and may change between the time
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