Terms & Conditions

Introduction

PLEASE ACQUAINT YOURSELF WITH OUR TERMS & CONDITIONS BEFORE SUBMITTING ANY ORDER. THESE TERMS MIGHT BE REVISED AT THE SOLE DISCRETION OF AMONDI.

Important note

To ensure accuracy, all communication must be done by email. Whether you are based in Gauteng, Cape Town, PE or anywhere in the world; we can still deliver you a beneficial web solution.The main reason for email communication is to provide our clients with better service and faster response times.

Amondi operates from Monday to Friday (9am – 5pm). We are closed on Saturday, Sunday & public holidays, and provide email support only during our business hours.

Web design

50% deposit is required before commencement of the project. Final payment is due after the initial specified work is completed.

We will start with your website once we have received all the content (text, logo, pictures or photos) that you would like to put on your website.

Amondi is not responsible for errors and omissions supplied and/or approved by the client.

Amondi shall complete the design of your website within 10 working days, only once we have received all the content (text, logo, and pictures) from you and once you have approved the design/look and feel of the website.

We are fully booked nearly all the time, therefore we cannot guarantee that we will start with your project from day 1. We shall however inform you via email when we can start with your project.

All texts sent to us for the inclusion in the website have to be in Word format. Photos or pictures have to be JPEG, GIF or PNG.

Please ensure that there are no copyright infringements on text and pictures supplied to us for putting in your website, as you will be held responsible for any infringements. By accepting these terms and conditions you confirm that there are no copyright infringements and you indemnify Amondi against any claims for any copyright violation.

We reserve the right to choose to do a particular website or not. We will not design websites containing any pornographic content, foul language or anything we feel is inappropriate or could harm anyone’s internet experience or Amondi’s reputation and name.

Illness, injury, or other events beyond Amondi’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.

A draft design for the home page (main page of the website) will be designed and proposed to you for approval. The draft design will be used for the overall design of the website (i.e. the designs of second, third and other pages will echo the home page's look & feel). Once you have approved the final draft design, any additional changes will be charged at the hourly rate.

Once you are happy with the draft design of your website, the implementation of the website (coding) begins and any programming tasks are performed.

After we finish coding the website, it will be first uploaded to a temporary URL for your review and approval. Your website will be finalised once you provide us with a written approval by email. Once you are 100% happy with the website and there are no outstanding amounts, we will put the website live.

Graphic Design

50% deposit is required before any work begins and the remaining payment when the final design is approved but before it is delivered.

All designs are limited to 3 revisions/amendments. Once you have approved the final design, any additional changes will be charged at the hourly rate.

Amondi will design graphic work according to the requirements provided by the client. It is the duty of the client to provide a detailed and accurate brief.

Amondi shall begin a design concept for your project after receiving all your company information and deposit. The design work shall be completed within 10 working days. Then, it will be submitted for your review via E-mail.

Amondi is not responsible for errors and omissions supplied and/or approved by the client.

After the final logo design is approved, the logo is provided to you as a digital files (.jpg, .pdf, and .eps graphics file formats).

Illness, injury, or other events beyond Amondi’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.

A service fee of R17 will be charged for all deposits as charged by our bank. Please use EFT (Internet Banking) when making payments to avoid cash deposit fees.

Monthly invoices will be emailed to you on the last day of each month.

Payments are due within 7 days from the date of invoice.

If a payment is not received within 7 days of invoice, the website may be automatically suspended (website removed from the internet and hosting services placed on hold).

A reconnection fee of R100 will be required to re-activate a suspended account. This reconnection fee together with the outstanding amount must be paid to us via EFT.

If the reconnection fee and outstanding amount not reach our offices before the next payment date, then we will have no choice but to delete the client account from our system and no future orders will be accepted.

All deposits or setup fees paid are non-refundable.

There are no refunds once payments have been received.

Cancellation of services

If any subscription or service needs to be upgraded, downgraded or cancelled, a 30 days’ notice shall be provided to us by email.

You shall be responsible for paying the monthly cost until the last day of the cancellation notice period. In such event, the website will be deleted within 30 days.

Additional pages

Adding new pages to your website after it has been uploaded live incurs an added expense.

You can either upgrade to a higher package or you can pay R350 once-off per extra page.

Web hosting & Domain names

Domain registration fees shall be payable by the client in advance.

Subscriptions for web hosting are payable monthly or annually in advance.

Amondi guarantee 99.9% uptime on all websites/hosting. If you experience any problems with your website or emails please feel free to contact us at support@amondi.co.za or complete our contact form.

You need to renew your domain name every 12 months at R199 for co.za and R249 for .com.

We can register other domain names for you; an admin fee will apply per domain name. Admin fees regarding other domain names are payable once a year in advance.

You can transfer your domain name from your current registrar to us, free of charge.

Domain renewal fees shall be payable before the renewal date.

Fees concerning web hosting or domain names must be paid prior to the expiration date. If the fees remain unpaid at the time of expiration, we will suspend your website immediately. If a website is to be restored at the client's request, a reconnection fee of R100 shall be payable before it is reactivated.

Bandwidth (monthly transfer limit)

If your bandwidth reaches the points where it has an undesirable affect on other clients, we reserve the right to disable your website until you can reduce your bandwidth usage.

Each virtual server includes a designated amount of bandwidth, if you use more than this amount, then you agree to pay for this bandwidth at a rate of R1 per 1 MB.

We do not calculate e-mail or FTP traffic. However, if we find that either e-mail or FTP traffic is excessive, we reserve the right to charge it at the rate of excess bandwidth (currently R1 per 1 Mb).

SEO & PPC (Adwords)

SEO promotion cannot be guaranteed in any case. Even so, no business in the world can guarantee any positions on Google. However, it is advisable to contact us regarding SEO & PPC services ; these marketing processes will improve your website’s chances to show up on the first page of Google.

Google Adwords accounts will be in your business name if you purchase our Google Adwords package. That means that your business credit card details will be used. We will not be held responsible for any outstanding amounts or suspension of accounts with Google for any whatever reason.

Website maintenance & updates

Content for updates should be provided by email and text should be in Word format.

Once your website has been completed, any alterations or updates will be charged at R350 per hour.

You agree that "content" means all text, logo, photos, video, animation and other elements designed by Amondi and website maintenance is defined as keeping your content up to date and not intended to be a redesign.

Although we endeavour to make accurate changes, it is the responsibility of the Client to review updates and notify us of any necessary changes that need to be made.

If you need updates to your website, simply email any changes to our design department at updates@amondi.co.za. Our accounts department will provide you with a quotation first if applicable.

Additional time spent beyond maintenance package will be billed at the hourly rate.