501 Communication

Unit 501 Use and develop systems that
promote communication (SHC51)1. Be able to address the range of communication requirements in own role 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role. The people that I deal with on a daily basis are staff, residents, relatives and multi disciplinary team members. The ways in which I communicate are by e.mail, on the phone, in person, 1-2-1 or in groups both formally and informally depending on the circumstances. These people come from a variety of settings, countries, education and qualifications/life experience. The age range is from 18-104 yrs. Some of these people may have sight, hearing or speech difficulties and find it hard to communicate. Some staff have difficulties reading or writing (e.g due to Dyslexia) as well as having cultural and language barriers. Many of our staff come from other countries, one of our residents is French. 1.2 Explain how to support effective communication within own job role. Effective communication involves ‘active’ listening and observational skills. It primarily involves passing and receiving information between two or more places in order to achieve something. I find it helpful to check that you or others have understood what is trying to be communicated. I ask for clarification if any areas are unclear. I am patient and understanding and look to the 'receiver' to give you acknowledgement and understanding either verbally and physically (by nodding/saying yes, smiling etc). I ask for the message or instructions to be re read or repeated back to me for secondary clarification if in any doubt. I try to ensure that what and how I am communicating is realistic and responsive to the 'receivers' needs (e.g explain slowly/clearly, use gestures, show the person, translate for them). I feel that if you are passionate and enthused in your manner, people are much more likely to be interested in you and what your are saying. Thus being much more likely in following what you ask. I try to be approachable and give time to others to respond to me. I am clear about details e.g time, place, route, reasons, people or equipment required etc. I like to be firm and focused and organised, people will naturally listen and be more inclined to follow someone knowledgeable and appearing to be in control and those that show an interest in the team around them. It is important to follow up (if required) by writing an e.mail or letter to confirm where necessary. I use diaries/organisers to plan and guide people. I hold regular meetings (team/relative meetings) and supervisions with people who live and work in our service. I try not be defensive, listen to others and give constructive feedback where needed either in planned sessions or ad hoc if the situation allows. I like to give praise and gratitude where appropriate and involve people in decision making processes when applicable (e.g at handovers or during care planning). I know that as humans, people like to feel important and be involved. Our staff receive a lot of training (mandatory/non mandatory) in order to equip them with suitable knowledge levels and to communicate in an ‘informed’ way. I feel it is important to be professional and lead by example and treat others as you wish to be treated. I aim to keep up to date on current affairs and policies and procedures in order to work in line with current best practice. 1.3 Analyse the barriers and challenges to communication within own job role. I work in a complex setting caring for staff complex needs that are also looking after residents/families with complex needs. These needs change regularly and need to be managed safely and effectively. Time can be a barrier as the environment is often very busy and fast paced. Stress at work or home can hamper your mood and your ability to concentrate. Staffing levels and skill mixes can increase complications with communication...

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PRELIM Period, HAU
What is Mass Communication?
“Does a fish know it’s wet?” influential cultural and media critic Marshall McLuhan would often ask. The answer, he would
say, is “No.” The fish’s existence is so dominated by water that only when water is absent is the fish aware of its condition.
So is it with people and mass media. The media so fully saturate our everyday lives that we are often unconscious of their
presence, not to mention their influence.
Media : a. informs us
b. entertain us
g. insult our intelligence
i. help define us
c. delight us
d. annoy us
e. move our emotions
f. challenge our intellects
h. often reduce us to mere commodities for sale to the highest bidder
j. shape our realities
A fundamental theme of this course is that media do none of these alone. They do it with us as well as to us through mass
communication, and they do it as a central cultural force in our society.
COMMUNICATION DEFINED
the transmission of a message from a source to a receiver
THE BASIC FLOW
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COMMUNICATION
Sender
(Ideas)
Message
(encoded)
Transmission
(signals)
Recipient
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Receiver
(meaning)
FEEDBACK
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1.
2.
3.
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SENDER – speaker or the communicator/encoder of a message
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...is Stuart Hall’s “encoding/decoding” model an advance on the traditional “transmission” model of communication? How does it change conventional views of how media products are consumed?
As a transmission theory scholar studying in mass-communication research, Hall put forward “encoding and decoding “model which brings big effects and shocks the traditional transmission model. The traditional model divides the message sending into three parts, sender- message- receiver. It is called linearity feature. The message is transmitted in a certain way. However, Hall has a different idea about this. He divided it into five parts. The basic view of Hall’s encoding and decoding communication model is that the media device pays more attention to production, circulation, distribution or consumption, and reproduction rather than transmitting a message in a direct way (Gurevitch, Scannell, 2003: 139). It is more complex than the traditional model. To initiate, Stuart Hall was profoundly and lasting impacted by Marxist theory, Barthes’s semiology and structuralism. His cultural and communication theory is deeply derived from Marxist theory with which he has modified the basic of media from of send-message-receive towards an alternative system (ibid, 2003). In this essay, I will talk about how Stuart Hall’s encoding and decoding model an advance on the traditional transmission model of communication. I mainly use...

...Level 5 Diploma for Assistant Practitioners in Healthcare
Unit 501
Use and develop systems that promote communication
Word Count:
Assessor:
Date:
The learner will:
1. Be able to address the range of communication requirements in own role
1.1 Review the range of groups and individuals whose communication needs must be met within own job role
1.2 Explain how to support effective communication within own job role
1.3 Analyse the barriers and challenges to communication within own job role
1.4 Implement a strategy to overcome communication barriers
1.5 Use different means of communication to meet different needs
Effective communication is the key to building positive relationships for a patient within a healthcare environment. Within my own job role as a Trainee Assistant Practitioner (TAP), I have a responsibility of communicating effectively with first and foremost, the individual patient.
Within my job setting there are a number of patients whose communication needs must be addressed in order to build a positive relationship. Examples of these needs are:
Patients suffering from Dementia - ‘The word dementia describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language.’...

...Introduction
Communication play’s a major role in everyday conversation among individuals. Millions of people apply a great effort to acquire an incredibly valuable communication skill such as a second language. In the same token there are cultural barriers in communication and poor listening skills or barriers. All three of these barriers affect communication in everyday life among Americans in the United States.
Related Concepts
There are many barriers to effective communication that people face on an everyday basis. The most common barrier that law enforcement officer’s face now is the language barrier. These days, English is the most widespread language spoken in the United States. There are three groups of English speakers which are Native speakers, people from bilingual societies and individuals that are forced to learn it to be able to communicate with other English speakers. Other barriers to communication faced by thousands of individuals around the United States is known as a language handicap. Language handicap refers to any systematic deficiency in the way people speak, listen, read, write or sign that interferes with their ability to communicate, Crystal, D (1997) The Cambridge Encyclopedia of Language.
Effective communication with people from different cultures is especially challenging. Culture differences are very difficult for individuals to...

...use of a various communication skills these are all dependent on the position of the individual and the context of the communication taking place. The identification of this is important as there are many barriers that may arise if the language or terminology used is not understood, which can lead to the message being lost.
There needs to be flexibility when recognising the correct type of communication required for the situation you are in.
1.2 In management I communicate with people who are in a higher position than myself, this will affect the direction of communication and will therefore alter the way in which I address the individual. Due to my position within the company I encounter many different reasons for communicating, these include: Supervision, Staff inductions, Delegation of work, Team building and Care plan writing.
A good working relationship is essential whatever the communication need or type, it is also a relationship that requires trust to allow staff to be honest and open when communicating. Throughout each day I take on a variety of different roles and therefore am required to make adjustments of communication for each of the circumstances. It is important to know the role that you’re fulfilling in any interaction. Effective communicators make appropriate choices when it comes to choosing how they intend to interact and also the clarity of the purpose of the...

...interpersonal communications. Whether the communication is through a working or a personal one, getting the points across effectively is the main goal. Communication is a process of relating ideas or facts with other people. You may think of communication as only verbal, but the fact is there are several ways to relate messages, and I will discuss a few of those choices. Effective listening is also a key skill when it comes to communicating. The purpose is to be able to not just hear the communicator but to listen and understand to the best of your ability. We cannot survive unless there is some type of interpersonal communications.
We need to know why we communicate and there are four reasons:
1. Physical needs: A lack of social relationships could jeopardize your health (Alder, Towne p.4). I have heard through Medical Research that a comatose patience can respond to a familiar voice.
2. Social Needs: Helping to define who we are. Communication provides a vital link with others (Alder, Towne p.4)
3. Identity Needs: Our sense of identity comes from the way we interact with other people (Alder, Towne p.4)
4. Practical Goals: Getting others to behave in ways we want (Alder, Towne p.4).
For whatever reason there is, we can be always be sure there will be a reason to commute a message to another party.
Nonverbal communication is a way of sending messages other than...

...﻿COMMUNICATION
The term communication is freely used by everyone in modern society, including members
of the general public, organizational behavior scholars, and management practitioners. In
addition, the term is employed to explain a multitude of sins both in the society as a whole
and in work organizations. Despite this widespread usage, very few members of the general
public—and not a great many more management people—can precisely define the
term. Part of the problem is that communication experts have not agreed on a definition
themselves.
Most definitions of communication used in organizational behavior literature stress the
use of symbols to transfer the meaning of information. For example, one analysis stresses
that communication is the understanding not of the visible but of the invisible and hidden.
These hidden and symbolic elements embedded in the culture give meaning to the visible
communication process.5 Of equal, if not more, importance, however, is the fact that communication
is a personal process that involves the exchange of behaviors and information.
Today, of course, this personal process is not just face-to-face, but is increasingly carried
out electronically through Facebook, MySpace, blogs, wikis, texting, mobile phones, and
e-mail.6 Although associated with emerging Web 2.0 technologies, the still personal
aspects have been noted in no uncertain terms...

...
Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the sender's intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender's message.[citation needed]
Communicating with others involves three primary steps:[4]
Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feeling.
Encoding: Next, a message is sent to a receiver in words or other symbols.
Decoding: Lastly, the receiver translates the words or symbols into a concept or information that a person can understand.Communication is the exchange and flow of information and ideas from one person to another; it involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. Many of the problems that occur in an organization are (Mistry, Jaggers, Lodge, Alton, Mericle, Frush, Meliones, 2008):
◦ the direct result of people failing to communicate
◦ processes that leads to confusion and can cause good...