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Payments

We currently accept credit card payments, PayPal and Etsy gift cards. We are also able to arrange local payment and pickup within the greater Vancouver region.

Your order will be processed after payment is processed. Please allow 1-3 days for processing and packing before shipping.

Returns & exchanges

Buyers are responsible for the cost of shipping items back to us. We provide refunds and exchanges upon the arrival of items in its original conditions. We are unable to provide refunds or exchanges for any custom or personalized items.

Shipping policies

We currently ship orders via Canada Post's Lettermail service (which does not include tracking or delivery confirmations).

Canada Post’s estimated delivery schedule is 2-4 business days for within Canada, 4-6 business days for USA and 4-7 business days for international addresses. Please note that this is just a general timeline provided by Canada Post and delivery dates may vary.

We ship to the address that is provided by Etsy. We are not responsible for any lost or undeliverable orders due to incorrect or outdated addresses placed upon checkout. Please also note that buyers are responsible for any duties and customs charges that may be applicable.

Additional policies

We welcome custom orders. A reserved listing will be created and will need to be paid before we are able to provide a soft/hardcopy sample. Please allow 2-5 days for us to put together a sample. Production begins upon receiving your confirmation/approval.

Please note that colors may vary slightly from what is shown on your screen due to lighting and also the display of your device. As all our cards are handcrafted, there may be slight variations amongst them.

If you have any questions, please do not hesitate to contact us at hello[at]staymagical.net. We are always glad to answer any questions!

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.