We will be performing scheduled maintenance on the server where our support helpdesk is located on Sunday, September 1st.

The timeframe for the maintenance is:

3:00 AM EDT - 3:30 AM EDT Sunday, September 1st

07:00 UTC - 07:30 UTC Sunday, September 1st

During the maintenance window, our support website https://support.sslcertificate.com/, as well as Live Chat support may work intermittently and may have downtimes up to 5 minutes. Still, our team will be online and ready to assist you with all your requests.

Our Sectigo/COMODO CA upstream provider is currently experiencing issues with their system. The issues affect new SSL activations and reissues resulting in errors. Existing purchased, pending or issued certificates are not affected in any way.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated.

Feel free to contact our SSL support team via Live Chat or Ticket system if you have any questions.

Please accept our sincere apologies for the inconvenience.

Kind regards,

SSLCertificate.com Support Team

Update @ August 28 9:03 PM EDT | August 29 01:03 UTC

We are glad to let you know that the issues are solved. Sectigo system is stable and normal functionality is resumed.

We regret to let you know that Sectigo/COMODO upstream provider is currently experiencing issues with their signing servers. As a result, the certificates may be issued and delivered with a significant delay.

Unfortunately, we do not have ETA regarding the issue resolution. We keep in touch with COMODO CA technical support and will be glad to keep you updated.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter. We assure you that after the issue is resolved, all queued SSL certificates will be issued and delivered to SSL admin email addresses.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLCertificate.com Support Team

Update @ 11:13 AM EDT | 14:13 UTC

So far we have not received any updates from Sectigo CA. We will keep monitoring the situation and update the post when we have any news.

Update @ 12:46 PM EDT | 15:46 UTC

We are glad to let you know that the issues have been resolved on Sectigo website. The queue has been cleared and all the orders are issued now. The issuance time for the new certificates should be within the expected timeframes.