Business Excellence

Role:- Quality lead for Digital Marketing ;
Level:- Manager / 7;
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Overall purpose: To bring in the practice of quality beyond transactional level and focus on instituting rigor for quality improvement initiatives for business excellence;
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Responsibilities:- ;
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• Develop Quality plans, programs, procedures and tools to manage Quality across project(s);
• Provide Quality discipline input to the Project delivery teams.;
• Ensure project-specific indoctrination and general training for Quality personnel is conducted and provide quality-related training;
• Provide direction, guidance and resources to support the success of the Delivery Quality team;
• Should be able to run Lean, Six Sigma, Kaizen initiatives to improve overall quality ;
• Should be able to introduce frameworks for conducting RCAs and draw out fishbones for error analysis;
• Work with BE team to identify process excellence and automation opportunities for preventing errors;
• Recommend annual budgetary needs and ensure appropriate expenditures within that approved budget

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