About EvolveIP

VoIPstudio, founded in October 2010, is a leading hosted VoIP provider based in London. VoIPstudio is a cloud-based communication platform allowing flexible and secure connections between users. The company offers solutions in various specialized sectors,... Read more

Single Unified View

Aggregating data into a Universal Data Layer (UDL) to empower reps with a single unified view of all relevant customer information when they need it most: during the interaction itself. Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including EvolveIP

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and EvolveIPintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

About EvolveIP

VoIPstudio, founded in October 2010, is a leading hosted VoIP provider based in London. VoIPstudio is a cloud-based communication platform allowing flexible and secure connections between users. The company offers solutions in various specialized sectors, including Financial Services, Media, and Tourism.

The Financial Services solution provides high-quality calls that are also exceptionally resilient with the required data privacy and security. It also offers compliance with the latest regulations, including the pending MiFID II. All calls are routed via three IAO 27001 certified data centers in the UK, USA, and Japan. For encryption, the physical storage devices use AES-256 and TLS-encrypted SIP signaling and ZRTP for encryption of voice streams. The platform also offers call recording.

The Media Industry solution offers free internet calls, worldwide virtual numbers and a simple web admin portal suitable for remote offices. Users can be added or removed quickly, providing rapid scalability. The solution offers the added benefit of routing calls to any mobile or landline number even when there is no internet connectivity. The Tourism Sector solution provides worldwide virtual numbers and a simple web admin portal suitable for remote offices. The result is increased productivity, cost savings, ease of central control with significant time-saving.

VoIPstudio allows porting numbers at no charge and also provides virtual numbers in more than 4 000 cities around the world. The DID (incoming) number is directed to the Virtual Reception, transferring the caller to the right department. Users of the platform have total control of all settings, including call forwarding and voicemail. The solution integrates with Salesforce, Oracle, MS Dynamics CRM, Avaya One X and Cisco 79xx.

The company has been nominated for the 2017 ITPSA Awards in two categories (Small and Medium Enterprise). ITPSA is an association made up of industry peers and includes service providers, resellers, consultants, manufacturers and network operators.