The New Flat Rate Launches App to Make Home Repair Decisions Easier

Jan 12, 2018 (4 months ago)

PRN

DALTON, Ga: The New Flat Rate, a leading provider of menu pricing for residential home service companies, has released the first phase of a new interactive app for home service contractors to provide better service for their customers and boost sales in the process.

The New Flat Rate Interactive App advances the company's menu pricing system by making it truly interactive. Field technicians can enter customer choices - there are five options for every type of repair job - to make ordering repairs quick and easy. And there is an automatic electronic invoicing option for contractors.

"This app gives contractors an easy way to show customers the full range of service options and it gives customers the information they need to make choices that are right for them," said Rodney Koop, founder and CEO of The New Flat Rate. "Techs don't have to double as sales associates as the app makes the sale for them."

The previous menu pricing system presented only a menu of prices in PDF form. While developing the new interactive app, The New Flat Rate surveyed more than 1,000 technicians who used its previous system to find out how the new app could improve performance.

"Contractors want control, so now we're giving them control," Koop said. "We initially customize their price points, and then they can change their prices on their own, whenever they like. Technicians can easily create a summary of findings to present multiple repairs the customer may be interested in. We are constantly tweaking the app and will be announcing phase two with even more helpful features for users in the near future."

The analytics available through the use of the app also will help contractors refine their pricing and improve technician training.

From the first day of use with The New Flat Rate pricing system, contractors found that 70 percent of customers opted for a higher level of service, adding an average of $200 onto each repair job.

Contractors signed up with The New Flat Rate can download the app for iOS in the App Store and for Android on Google Play.

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