Shipping & Returns

When Can I Expect My Order?

Right after you place your order you will receive an email confirmation that your order is being processed. Please allow up to 1 week for your order to ship, and 1-3 days for your package to arrive. If you need an order sooner, please email hey@iriseyris.com.

Why Does It Take Up to 1 Week to Process My Order?

IrisEyris is currently a very small business and can only ship out about once or twice per week. If you need your order sooner, please send an email. I’ll be happy to work something out.

What's The Return Policy?

Due to the nature of the products at IrisEyris we are unable to offer returns or exchanges unless the product arrives damaged. Please email hey@iriseyris.com for return authorization. Damaged goods must be addressed within 5 days of being received.

If you purchase a product from a stockist that is damaged, please contact that stockist directly as a return or exchange would be up to the stores discretion.

What if my package is lost in the mail?

IrisEyris is not liable for lost, misdirected or stolen packages.

More questions?

If you have any other questions please email me at hey@iriseyris.com. I'd love to hear from you!