CONFLICT RESOLUTION - SUCCESSFULLY MANAGING PEOPLE

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Effective management requires a balancing act. To resolve conflict you have to deal with difficult people and situations. You must win their cooperation and trust and find ways to energize your employees to give their best effort.

We will help you develop the right mix of management and communication styles to get the most from your team. You will be able to convert resistance into support

BENEFITS

Motivate and direct the employees

Learn how to adjust management and personal style to the needs of different situations

Resolve conflict more effectively in a wide variety of situations

Turn difficult people and poor performers into team players

Win the cooperation and trust from everyone in your organisation

Increase your confidence, leadership skills and personal and professional satisfaction in your job by managing people successfully

COURSE OVERVIEW

Understanding your management styles

Values & Personal Styles of your employees

Motivating your team

Listening, Body Language, Giving Feedback and Dealing with Difficult People

The dimensions of conflict resolution

Delegation – getting the best from your people

Understanding Organizational Culture and Subculture

Emotional Intelligence

Leadership Skills

Action Planning

If you would like to speak to one of our Experienced Training Advisors then call us today on 012613051 or email us at advice@macconsulting.ie

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