Ticket #509 (
Pending Customer
)

Short Description

Error Code = 10057

Entered

By:
lynn
When: 2000-05-02 15:30:13 Build: 2.0.6F

Categories

Type:
Question
Department: Product
Category:
Not Categorized

Description

On our first try using Screen surfer after loading the
software we received the message.
Internal COmmunications errror with SSurfer.AspRequest
Error Description:
Unable to send HEADER to HTTP host
"support.screensurfer.com:80"-- Error Code = 10057,
Description = WSAENOTCONN: tHE SOCKET IS NOT CONNECTED.

Append

By: WindSurfer When: 2000-05-02 15:39:02 New Status:
Pending Customer

Comment

Your ASP component isn't configured to use your Screensurfer
server--it is configured for our SupportCenter.
Most likely your firewall is preventing it from accessing
support.screensurfer.com or something like that.
To remedy the situation, you can re-install, this time
specifying your Screensurfer machine (or LOCALHOST if
installed on the same machine), or edit in the registry the
following key/value:
HKEY_LOCAL_MACHINE/Software/Intelligent
Environments/AspRequestTarget:Address
The value is currently support.screensurfer.com:80 --change
to (most likely) localhost:82
Once you've updated to localhost:82 (port 82 is probably
what Screensurfer is configured for if IIS was running
during your install), make sure Screensurfer is started on
the machine and then you should be able to test the
surftest.asp file installed under the ASPsurfer directory.