has sega ever reimbursted lost ranks?

as stated in topic. wonder if sega will reimburse lost ranks and provinces? steam cloud has failed and set my avatar way back.

i was rank 10 and had all provinces, my achievements even show that i had both. been awaiting for them to reply to my ticket just wondering if anyone has had any luck with them reimbursing ranks and such.

so far only reply i got from them was to send my dxdiag which im confused to what dxdiag has anything to do with my problem so i have a feeling im just gonna get the run around since its been a few days since i sent the dxdiag and still they said nothing---Know who else trolls?? MY MOM!!http://battlelog.battlefield.com/bf3/user/Grizzledorf/