Shipping Policy

PAYING BY CHECK
We accept payment by check and money order. Please call us for a quote on the items you wish to order. We will e-mail you a confirmation of what you would like to order with price and shipping. If possible, please print your quoted email and include it with the check. Finally, please include your phone number and shipping address on the quote or on the check.
If paying by check for an auction, please include auction id with the check. Checks will be held for 7-10 business days for clearance before processing. Items should arrive within 10-14 business days after the clearance process. Money orders will be processed immediately.
For checks and money orders, please make payments to:

Midas Massage
22 Stewart Ave
Beverly, MA 01915

SHIPPING
Quoted shipping is for the continental 48 United States. Unfortunately, we cannot ship to PO type unless previously OK'ed by us. Shipping outside the 48 states will be extra (such as Canada, Mexico, Alaska, Hawaii, American Protectorates, and places which could be described as "International" or where products might have to travel over water.) Please call before purchasing for a price quote.
If you order from outside this region, you may receive an Order Confirmation with an incorrect shipping figure. This will be adjusted, and an invoice for the remainder will be sent to you. The item(s) will not be shipped until this new charge is paid for.

While all shipping charges are calculated using FEDEX rates, Midas Massage may choose a different freight carrier if it is a better option at the time we ship your order. Different carriers pick up at different times of the day and service different geographic areas better than others. In addition to FEDEX, small-package shipments may also be sent with UPS, DHL/Airborne Express, or USPS. If your order is large enough it will be sent on a pallet with a common carrier.

SALES TAX
We are required to charge sales tax (5%) to customers whose shipping address is in Massachusetts, because we have a business presence here.

WHY DID ONLY SOME ITEMS ARRIVE?
Because our products ship from different locations, your items may be arriving separately. Also, most tables are already in their specially designed boxes which do not accommodate accessories like fleece pads and bolsters, so those must be shipped separately.

SHIPPING INSURANCE
Midas Massage often provides customers with optional but recommended shipping insurance. Customers who purchase shipping insurance and whose packages are lost or damaged by the shipping company will be shipped a new item and Midas Massage will file a claim with the shipping company. If shipping insurance is not purchased, Midas Massage is not responsible for items once shipped.

RETURNS & DAMAGED PRODUCTS
Midas Massage is a discount massage supply company. Because we offer such reasonable prices, most of which are far below the full retail price, we cannot afford to accept returns on items that cannot be resold as new. Further, comtaminables such as disposable headrest covers, massage oils, cremes, and lotions are also unreturnable.
Midas Massage maintains a 30 day return policy for returnable items beginning with the date of delivery, verified through tracking information. Defective products, wrong shipments, or those damaged during shipping will be replaced, repaired, or refunded at our option, free of charge of course, unless this policy is superceded by the manufacturer’s policy or warranty. Approved returns are subject to a 15% restocking fee and shipping both ways. Shipping Insurance is Non-Refundable.
AFTER 30 DAYS, ALL SALES ARE FINAL. Any issues after 30 days must be addressed to the manufacturer directly, as they fall under the manufacturer’s warranty.
Returns must be authorized within 30 days of receipt and must be accompanied by a valid Returned Merchandise Authorization (RMA) issued by Midas Massage. Please call or
email us to request a return authorization number. Include a list of which product(s) you would like to return and the reason for the return. In order to process your return correctly, we cannot accept returns without an RMA#.
Please contact us for more information.

Prices and policies are subject to change without notice.

Tuesday 14 August, 2018

This site is owned and operated by Midas Massage. Please email us with any questions or problems. Powered by osCommerce