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Validate domain hierarchy

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Validate domain hierarchy

By default, the instance validates the domain hierarchy every time you change the
domain table, change the query method, or reset the records to the global
domain.

Before you begin

Role required: admin

Domain hierarchy validation might take an excessive amount of
time if there are a large amount of records in a table.

About this task

The Domain Progress Workers list displays any currently
running domain tasks. Use the following procedure to manually start the validation process.

Note: Domain paths are used for all customers on Helsinki and later. Domain
numbering is no longer used. ServiceNow support can assist in the upgrade. When
you create a domain or update the parent of a domain, the system runs a
scheduled job to recalculate domain paths. The result of the scheduled job, use
the following URL:
https://<your-instance-name>/syslog_domain_list.do

Procedure

Navigate to Domain Admin > Configuration.

From Domain Validation, click More > Validate
domains hierarchy.

After the validation process completes, review the Domain
Alerts section for any renumbering or path conversion
errors.

The domain validation process automatically fixes some validation errors and
provides information about errors that cannot be automatically fixed.

What to do next

If domain hierarchy validation takes an excessive amount of time due to a large
number of records in a table, you can exclude these tables from the validation process.
To do so, add this property to the System Properties [sys_properties] table:
glide.sys.domain.validation_skip_threshold. Set the integer value
to the maximum number of records that a table can have for it to be validated. Tables
with a larger number of records than this value are not validated. The default value is
5000000.

If the domain validation indicates errors, you can see the
affected domain records by navigating to the Domain Log
[syslog_domain] table.