Terms and Conditions

This website is owned and operated by Wilde Essence + Co.

Wilde Essence + Co refers all users to our Terms and Conditions, set out below. Your access to our website and use of our service is contingent upon your reading of, and agreement to our Terms and Conditions. Once you purchase a Wilde Essence + Co product, you are engaging in our service and are assumed to have read the following and are therefore bound by it, at all times.

Any reference to ‘we’, ‘our’ or ‘us’ refers to Wilde Essence + Co. Any reference to ‘you’ or ‘your’ refers to Wilde Essence + Co's website visitors and customers.

Wilde Essence + Co Service

Wilde Essence + Co is a supplier of essential oil labels and make + take kits based in Sydney, Australia. We carefully select our materials to ensure they are of the highest quality and offer you the very best experience.

Wilde Essence, the website, provides an online shopping service available to users in Australia. For international users, you can request an order and postage estimate by emailing hello@wildeessence.co.

We reserve the right to make amendments to our website, our service or our products, at any time, without notice or consequence.

Wilde Essence + Co may refuse service to any person or persons who we deem as having misused our service or products, used them in contravention of our Terms and Conditions or used them in an illegal or otherwise prohibited manner.

You may not re-sell Wilde Essence products either as is, or by making up the blends for sale. They are for personal use within your business e.g. hosting make + take classes, for prizes, incentives, gifts.

Orders and Payment

Orders for Wilde Essence + Co products can be made through our website by selecting your desired pieces and completing the checkout process.

All prices are displayed in full AUD amounts.

Payment must be made in full at the completion of checkout, in order to confirm your order. We accept payment via PayPal and all major Credit Cards.

All orders, once payment has cleared, will be confirmed via e-mail. You will receive a unique order number, which is to be quoted in any correspondence with Wilde Essence + Co regarding your order. Upon receipt of this e-mail, please ensure that you double check all details of the order, especially your delivery address. We are unable to re-route orders once they have been shipped.

Cancellation

If you wish to cancel your order, please contact us within 24 hours of confirmation. We will make every attempt to comply with cancellation requests, however if your order has commenced packaging or been shipped, we are unable to cancel it.

If Wilde Essence + Co needs to cancel an order, for whatever reason, we will contact you to inform you and provide an immediate and full refund via your original method of payment.

Shipping

Wilde Essence + Co offers a tiered shipping rate depending on the products ordered. All shipping costs are in AUD amounts. Please check our shipping page for full shipping costs. All items are sent with tracking numbers, so you are able to track the status of your shipment after it leaves Wilde Essence + Co.

AUSTRALIA

Wilde Essence+ Co ships all Australian orders using Australia Post Items shipped within Australia have an expected delivery time of between 1 - 4 days after dispatch. This timeframe is intended as a guideline as provided by Australia Post. Wilde Essence + Co will not be responsible for delays in delivery, which stem from circumstances beyond our control. Missing or damaged orders need to be taken up with the postal service responsible for your delivery. We make every effort to ensure our products are shipped in secure packaging to avoid any reasonable damage.

Wilde Essence + Co will not action any missing orders until the recommended delivery time frame has lapsed, and the postal service has been contacted.

INTERNATIONAL

Wilde Essence + Co is happy to make our products available worldwide. Please email hello@wildeessence.co with your order and full postal address so a shipping quote can be organised for you. Once you approve the cost, we will make shipping arrangements for you.

CUSTOMS DUTY

If you are ordering from a location other than Australia, you will be responsible for any customs duties, taxes or levies that may be associated with delivery in your local country.

Wilde Essence + Co is not responsible for being aware or, or reimbursing customers for any such fees. Please ensure that you are conscious of the customs protocols in your own country before placing your order.

Returns

We take pride in the quality of our products. If your items arrives faulty we are happy to exchange your order. Please email us at hello@wildeessence.co to arrange. We do not provide refunds, exchange or store credit for change of mind.

Refunds

All Wilde Essence + Co goods sold are non-refundable. We do not provide refunds or exchanges simply for change of mind. Refunds will only be issued, at our discretion, if a product is faulty and an exchange or credit note is not appropriate in the circumstances.

Product Appearance and Description

At Wilde Essence + Co, we pride ourselves on the uniqueness and quality of our products. We make every attempt to accurately display product appearances and colours on our website. Due to photography, there may be slight variation in colour to the images shown. Please be aware of this before your place your order.

Product Safety and Liability

While every attempt is made to ensure our products are safe and secure, our roller bottles are still made of glass, and care must be taken when using them. Our products are not intended as a child appropriate or friendly toy. Customers are responsible for using discretion when determining whether or not our products are appropriate to be used by their child.

Please do not leave children unsupervised or unattended with our products. Customers are accountable, at all times, for governing the sensible and responsible use of our products. Customers assume full responsibility for the safety and wellbeing of any individuals around them or in there care whilst using our products.

Wilde Essence + Co excludes itself from all liability should loss, damage or injury occur as a result of using or misusing our products. We do not take responsibility for our products, or any consequences of their use, after they have left Wilde Essence + Co.

Disclaimer

At Wilde Essence + Co we have a passion for what we do and what we believe in. We are not medical or psychological experts, in any way, nor do we claim to be conveying this type of information to our customers. The information that we publish on our recipe cards, on our website and on social media is made up of our own beliefs and research and is suggested only. Our personal experiences may not be your own. These product statements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease or health condition. The information included in Wilde Essence + Co products are provided for educational purposes only. You are responsible for testing recipes and ensuring safety.

it is recommended that you do a patch test before using any new oils. Citrus oils can be photo sensitive, please take care to avoid sun exposure to that area for at least 12 hours post application.

Wilde Essence + Co and its affiliates assume no responsibility for the products you create from our supplies. These are intended for personal use and are not for resale either in their original state, or as blends made up by you.

We feel that essential oils can promote physical and emotional wellbeing, however we do not advocate their use in replacement for medical treatment or advice when it is required. Please do not rely on our information, opinions or products for this purpose. If you do require medical care, either physically or emotionally, please consult a medical professional.

Promotions

Wilde Essence + Co may occasionally run promotions or special offers. These may include, but are not limited to: sales, coupon codes or giveaways. Each promotion or special offer that we run will have its own conditions or guidelines, which must be complied with in full, for valid redemption of the offer.

We may run giveaway promotions alone, or in conjunction with other brands. Promotions run with other brands may require you to share your details with both Wilde Essence + Co and the third party brand. Winners of giveaways will be announced via social media and will need to contact us in order to claim their prizes. If prizes are unclaimed, we reserve the right to select another winner. Prizes are not transferable or redeemable for cash.

Coupon codes must be entered correctly at the relevant point of checkout, in order to be validly redeemed. Wilde Essence + Co is unable to apply discounts retrospectively if you have forgotten to enter your code, or failed to enter your code correctly during checkout. Only one promotional or coupon code may be applied to each order.

Sale periods will only run for limited periods of time and we reserve the right to exclude certain items or ranges of items from sales.

We reserve the right to suspend, cancel, lengthen or otherwise modify the application or conditions of any promotion, at any time, without consequence.

Furthermore we reserve the right to limit the use of promotional or sale codes to full price items.

Privacy

Our Wilde Essence + Co Privacy Policy will, at all times, govern the collection, storage and use of your person information. Please ensure that you read this policy before engaging with our service.

Intellectual Property

Any original Wilde Essence + Co designs, images, photographs, illustrations, logos, texts or other intellectual property content that we make available throughout our website and wider brand is our intellectual property and remains our copyright material at all times. It may not be shared or reproduced without our explicit permission and must always link back to our website www.wildeessence.co.

In limited circumstances, Wilde Essence + Co may allow the gathering, printing, storing, copying or sharing of these materials for personal or individual purposes. We do not, however, allow any of this intellectual property material to be used in any of these ways for the purposes of establishing or advancing any business or in connection with any commercial or related venture.

Wilde Essence + Co will pursue any person or persons who misuses our intellectual property or uses it for an illegal or otherwise prohibited manner. We reserve the right to refuse service to any person or persons who we deem as having used our intellectual property in contravention of our copyright holder rights.

Links to Third Party Websites

Wilde Essence + Co may provide links or directives to third party websites as a means of information, enjoyment or marketing. The material or content provided within these links are not intended as a representation of the Wilde Essence + Co brand, service, employees or opinions. Following these links is at users discretion.

Wilde Essence + Co, whilst providing these links, is not responsible for policing the services, practices, policies or content of any third party service. We will not be held responsible for any loss, damage or otherwise that may occur through the use or misuse of third party services.

Liability and Indemnity

To the maximum extent permitted by law, Wilde Essence + Co cannot be held liable or responsible for any loss or damage that any person or persons may suffer as a direct or indirect result of accessing our website, utilising our service, or using or misusing our jewellery or other products.

Reliance

Any content, information or imagery provided through the Wilde Essence + Co website, or through correspondence with our employees or agents, is strictly intended for general purposes. Wilde Essence + Co does not guarantee the accuracy, currency, reliability or completeness of the material provided.

Whole of Terms and Conditions

Wilde Essence + Co intends these Terms and Conditions to comprise the entirety of the Terms and Conditions, which governs the relationship between us and our customers and users.

Unless specifically intended and stated, no other term, condition, assurance, representation, warranty or inference is intended to apply. The only exception will be those provisions applicable through the application of some relevant piece of legislation.

Severing or altering one section of this document will not render the rest of the document void. All remaining parts will continue to be valid and applicable in the event that one section is edited or removed.

Privacy Policy

Wilde Essence + Co understands that privacy is paramount, and that our customers first concern is the security of the information they share online.

Wilde Essence + Co endeavors, at all times, to maintain the highest standards of security of personal and private information.

We have developed strict privacy practices, in accordance with Australian Privacy Legislation, in the hopes that we will be able to make you feel comfortable with your online experience with Wilde Essence + Co.

We have prepared the following information, to make users aware of the way in which we will request, collect, store and handle your personal details. Once you engage in our service, we assume that you have read and consented to the use of your personal information in the ways outlined, or ways incidental to those uses.

Changes to Terms and Conditions

Wilde Essence + Co reserves the right to make amendments to our Terms and Conditions, at any time without notice or consequence. If we make any changes to our Terms and Conditions, they will be published in this document and will take immediate and full effect from their time of publication.

Wilde Essence + Co users are responsible for keeping up to date with our Terms and Conditions. Your continued access to our website and use of our service indicates your acceptance and consent to any modifications made.

These Terms and Conditions are current as of January 2017. If you would like any more details about our Terms and Conditions please contact us at: hello@wildeessence.co.

Collection of Personal Information

Wilde Essence + Co will only ever request information of a personal nature from you at the time that it becomes vital to us, in order to fulfil one of our business activities or functions. We will only ever use such information in carrying out our service to you, to the best of our ability.

If you choose to shop with us online at Wilde Essence + Co we may request one or more of the following pieces of information from you:

Your full name

Your e-mail address

Your contact telephone number

Your postal address

Your payment information

The information we might require is not necessarily limited to the aforementioned details and may extend to include any piece of information reasonably necessary to complete or assist with your order in the ordinary course of business.

Use and Storage of Personal Information

We will use any necessary information to fulfil your current order, and we may store details for the purposes of streamlining your experience in the future.

Your e-mail address may be used to update you about Wilde Essence + Co products or promotions. If you wish to stop receiving such marketing communications, please contact us and we will remove your e-mail from our subscription list. You are welcome to re-join us at any time!

We always store your personal information as carefully and securely as possible- whether that is in physical or electronic format. The only persons who will have access to your information will be employees or authorised agents of Wilde Essence + Co. Information will only ever be accessed at the time that we need to use it to fulfill your order, assist you in correspondence of a customer service nature or update you about promotional offers, sales or other Wilde Essence + Co information.

Information is treated as highly confidential by any party who deals with it. When information is no longer required it is deleted or otherwise destroyed.

Wilde Essence + Co will never share your information with any third party without your express consent.

Access to Personal Information

The law permits you to request access to your personal details, whenever you choose. If you need to view or edit your personal information held by Wilde Essence + Co please contact us directly and we will comply with your request within a reasonable timeframe.

We will not allow a third party to gain access to your information for the purposes of viewing or editing it on your behalf.

Non-Personal Information

Wilde Essence + Co may also collate specific pieces of non-identifiable information about your visit to our website. The use of ‘Cookies’ enables us to retain information, which includes, but is not limited to: navigational information, referring websites and location information.

This information is used mainly for statistical purposes but may also be used to improve your experience by, for example, remembering your preferences or the contents of your shopping cart.

This information is always 100% anonymous. No attempt to match it up with your identifiable details is ever made, under any circumstances.

You are; of course, welcome to disable ‘Cookies’ by altering the settings on your device. This will prevent the process of the transfer of this information.

Social Media Information

With the constant growth of social media and communication via this platform ever increasing, we want to assure customers that Wilde Essence + Co will handle any and all information shared over social media in strict accordance with this Privacy Policy. We will take care at all times to protect your details, no matter how they are shared or obtained.

We cannot, however, guarantee the security of your information when it comes to its use or misuse by any third party who may also have access to these platforms. Please use caution when sharing information in these public forums.

Data over the Internet

The Internet is a global network. Therefore, any data that you transmit whilst using the Internet, is transmitted globally. By accessing and using the Wilde Essence + Co website you are authorizing the global transmission of your data.

Wilde Essence + Co will not be held responsible for any consequences that flow from such automatic transmission.

Changes to Privacy Practices

We may occasionally make amendments to our privacy practices and processes. Any changes that would effect the way in which we request, collect, store or deal with your information, will be published here. We reserve the right to make these changes without notice or consequence.

Wilde Essence + Co expects all users to remain up to date with our Privacy Policy. All changes published will take immediate effect. You continued access to and use of our website and service is taken as your awareness and consent to any changes we may make.

This Privacy Policy is current as of January 2017. If you have any further questions or concerns about how we commit ourselves to our privacy obligations, please feel free to contact us directly, at any time via hello@wildeessence.co