Interactive Plan

Server MonitoringSystemCare Server Monitoring constantly performs checks on the health and security of your servers, preventing small problems from escalating into major issues. This helps your business to avoid costly downtime and enables a quick resolution. The Server Monitoring agent monitors your infrastructure, performance and applications, including antivirus and backups, reporting back to our centralised monitored Dashboard.

Workstation MonitoringWorkstations need frequent monitoring, SystemCare builds a clear picture of each of your workstations and stops any problems developing by constantly observing the health and security of your PCs and Laptops, whenever they are powered. Any potential risks or underlying critical events are highlighted on our dashboard, usually before your users are aware of them.

Scheduled Server RestartsWe understand that businesses depend on their IT infrastructure to function and that any downtime can be frustrating, and may mean your staff are not productive if we need to restart your servers. We cannot negate the need for server restarts but with SystemCare we can schedule server restarts for any time of the day or night to suit your business, ensuring no decrease in productivity.

Audit ReportsIT Assets are one of the most critical elements of any business. SystemCare provides system inventory audit reports of all your windows based devices, including servers, PCs and Laptops, enabling you to keep track of your assets. Summary information includes hardware make, model, serial number and specifications as well as operating system and application information. More detailed information is also available.

Remote SupportSystemCare includes unlimited remote IT support as standard. We understand that when you have an issue with your IT, you want help as soon as possible! By having access to our remote support team, you can contact us by telephone or email, describe your issue and we provide support via telephone or remotely. We connect to your computer using our internet connectivity tools, to enable a quick resolution.

Server MonitoringSystemCare Server Monitoring constantly performs checks on the health and security of your servers, preventing small problems from escalating into major issues. This helps your business to avoid costly downtime and enables a quick resolution. The Server Monitoring agent monitors your infrastructure, performance and applications, including antivirus and backups, reporting back to our centralised monitored Dashboard.

Workstation MonitoringWorkstations need frequent monitoring, SystemCare builds a clear picture of each of your workstations and stops any problems developing by constantly observing the health and security of your PCs and Laptops, whenever they are powered. Any potential risks or underlying critical events are highlighted on our dashboard, usually before your users are aware of them.

Scheduled Server RestartsWe understand that businesses depend on their IT infrastructure to function and that any downtime can be frustrating, and may mean your staff are not productive if we need to restart your servers. We cannot negate the need for server restarts but with SystemCare we can schedule server restarts for any time of the day or night to suit your business, ensuring no decrease in productivity.

Audit ReportsIT Assets are one of the most critical elements of any business. SystemCare provides system inventory audit reports of all your windows based devices, including servers, PCs and Laptops, enabling you to keep track of your assets. Summary information includes hardware make, model, serial number and specifications as well as operating system and application information. More detailed information is also available.

Remote SupportSystemCare includes unlimited remote IT support as standard. We understand that when you have an issue with your IT, you want help as soon as possible! By having access to our remote support team, you can contact us by telephone or email, describe your issue and we provide support via telephone or remotely. We connect to your computer using our internet connectivity tools, to enable a quick resolution.

Automated Pro-Active Maintenance

SystemCare can include advanced tools which allow us to perform pro-active maintenance tasks including automated software patch management on your Servers, PCs and Laptops, enabling us to keep your systems fully up-to-date, secure and running at peak performance. These maintenance tasks can be performed outside of working hours to suit you, to avoid any disruption or downtime.

On-Site Support

Our on-site support enhances the standard telephone and remote support service. This is particularly useful when issues cannot be resolved remotely, or users would like to communicate face-to-face with one of our expert engineers. We often find having a physical presence on-site is reassuring, allowing problems to be explained fully and enabling us to resolve issues as soon as possible.

Mobile Devices Support

Business IT solutions have moved beyond users only using a PC or Laptop, mobile devices are now an integral part of your IT eco system whether company owned or employees own devices. SystemCare can provide support not only for traditional email use but also remote connectivity and the emerging focus of Microsoft on providing their applications on any device anywhere, via Office 365.

Managed Internet

Internet connectivity is vital for business. Our internet services, (whether they are ADSL, fibre or lease line) are purely business class offerings. They are supported by our team in Tamworth and backed by our national infrastructure partners, ensuring a reliable and fast connection for our customers. Fully managed solutions, including provision of hardware and security services are also available.

Managed Anti-Virus

Protecting your business from malicious software is unfortunately an absolute necessity in these modern times. Our cross-platform business security products provide unparalleled online protection, delivering a secure computing environment for all workstations. This longstanding solution is highly regarded by our technical experts, who proactively monitor our anti-virus products to ensure they’re up to date.

Managed Anti-Spam

Our Managed Anti-Spam Service filters junk emails before they reach your network, providing a critical defence mechanism against spam and malware. Users receive an automatically emailed digest of quarantined messages allowing them to release messages if required. Email continuity means you can access incoming mail, respond to and send email messages even when your own infrastructure is unavailable.

Online Data Backup

No matter how careful you are, you never have complete control of all the circumstances that can affect and harm your data, which is a core business asset. Data loss can have a catastrophic effect on any business. We offer online data backup to the cloud, or our own datacentre which ensures reliable and secure data access and peace of mind that your data is full backed-up and able to be recovered.

Remote Worker Support

As mobile and flexible working are now becoming an integral part of any business, we are able to tailor your SystemCare plan to include these modern working practices. For any problems or queries our support team provide responsive and dependable support for your remote users. Workstation monitoring also ensures the health, connectivity and security of your remote devices.

Third Party Vendor Management

We know that interfacing with vendors (the suppliers of all your network hardware, software and equipment) and having to coordinate technical issues with multiple vendors, can be a difficult and time consuming procedure. With Third Party Vendor Management, we liaise with your other suppliers regarding any technical issues, and provide assistance for any third party IT installations.

Managed Web Protection

The internet is an important tool for businesses but it can also carry security risks and affect employee productivity. Our SystemCare Managed Web Protection service provides an effective way to keep your company online, whilst monitoring user’s web usage, controlling access to selected websites (or website categories) and protecting your employees and IT from security breaches caused by rogue websites.

Hosted Exchange & Office 365

Microsoft Office 365 is a business-class email messaging, application and collaboration service, designed to help your employees work effectively in a secure computing environment. SystemCare can provide not only Hosted Exchange but also the various Office 365 plans offering; Office (including on iPads), SharePoint, Lync and Web Apps. With employees able to work and collaborate regardless of location.

Email Archiving

Email contains some of the most valuable business information within an organisation. Archiving this information allows you to keep track of client communications, internal emails in case of staff disputes and meet compliance requirements. SystemCare Email Archiving retains both internal and external emails in tamperproof read only format for either one or ten years, with full audit logs.

Server Monitoring

SystemCare Server Monitoring constantly performs checks on the health and security of your servers, preventing small problems from escalating into major issues. This helps your business to avoid costly downtime and enables a quick resolution. The Server Monitoring agent monitors your infrastructure, performance and applications, including antivirus and backups, reporting back to our centralised monitored Dashboard.

Workstation Monitoring

Workstations need frequent monitoring, SystemCare builds a clear picture of each of your workstations and stops any problems developing by constantly observing the health and security of your PCs and Laptops, whenever they are powered. Any potential risks or underlying critical events are highlighted on our dashboard, usually before your users are aware of them.

Scheduled Server Restarts

We understand that businesses depend on their IT infrastructure to function and that any downtime can be frustrating, and may mean your staff are not productive if we need to restart your servers. We cannot negate the need for server restarts but with SystemCare we can schedule server restarts for any time of the day or night to suit your business, ensuring no decrease in productivity.

Audit Reports

IT Assets are one of the most critical elements of any business. SystemCare provides system inventory audit reports of all your windows based devices, including servers, PCs and Laptops, enabling you to keep track of your assets. Summary information includes hardware make, model, serial number and specifications as well as operating system and application information. More detailed information is also available.

Remote Support

SystemCare includes unlimited remote IT support as standard. We understand that when you have an issue with your IT, you want help as soon as possible! By having access to our remote support team, you can contact us by telephone or email, describe your issue and we provide support via telephone or remotely. We connect to your computer using our internet connectivity tools, to enable a quick resolution.

Automated Pro-Active Maintenance

SystemCare can include advanced tools which allow us to perform pro-active maintenance tasks including automated software patch management on your Servers, PCs and Laptops, enabling us to keep your systems fully up-to-date, secure and running at peak performance. These maintenance tasks can be performed outside of working hours to suit you, to avoid any disruption or downtime.

On-Site Support

Our on-site support enhances the standard telephone and remote support service. This is particularly useful when issues cannot be resolved remotely, or users would like to communicate face-to-face with one of our expert engineers. We often find having a physical presence on-site is reassuring, allowing problems to be explained fully and enabling us to resolve issues as soon as possible.

Mobile Devices Support

Business IT solutions have moved beyond users only using a PC or Laptop, mobile devices are now an integral part of your IT eco system whether company owned or employees own devices. SystemCare can provide support not only for traditional email use but also remote connectivity and the emerging focus of Microsoft on providing their applications on any device anywhere, via Office 365.

Managed Internet

Internet connectivity is vital for business. Our internet services, (whether they are ADSL, fibre or lease line) are purely business class offerings. They are supported by our team in Tamworth and backed by our national infrastructure partners, ensuring a reliable and fast connection for our customers. Fully managed solutions, including provision of hardware and security services are also available.

Managed Anti-Virus

Protecting your business from malicious software is unfortunately an absolute necessity in these modern times. Our cross-platform business security products provide unparalleled online protection, delivering a secure computing environment for all workstations. This longstanding solution is highly regarded by our technical experts, who proactively monitor our anti-virus products to ensure they’re up to date.

Managed Anti-Spam

Our Managed Anti-Spam Service filters junk emails before they reach your network, providing a critical defence mechanism against spam and malware. Users receive an automatically emailed digest of quarantined messages allowing them to release messages if required. Email continuity means you can access incoming mail, respond to and send email messages even when your own infrastructure is unavailable.

Online Data Backup

No matter how careful you are, you never have complete control of all the circumstances that can affect and harm your data, which is a core business asset. Data loss can have a catastrophic effect on any business. We offer online data backup to the cloud, or our own datacentre which ensures reliable and secure data access and peace of mind that your data is full backed-up and able to be recovered.

Remote Worker Support

As mobile and flexible working are now becoming an integral part of any business, we are able to tailor your SystemCare plan to include these modern working practices. For any problems or queries our support team provide responsive and dependable support for your remote users. Workstation monitoring also ensures the health, connectivity and security of your remote devices.

Third Party Vendor Management

We know that interfacing with vendors (the suppliers of all your network hardware, software and equipment) and having to coordinate technical issues with multiple vendors, can be a difficult and time consuming procedure. With Third Party Vendor Management, we liaise with your other suppliers regarding any technical issues, and provide assistance for any third party IT installations.

Managed Web Protection

The internet is an important tool for businesses but it can also carry security risks and affect employee productivity. Our SystemCare Managed Web Protection service provides an effective way to keep your company online, whilst monitoring user’s web usage, controlling access to selected websites (or website categories) and protecting your employees and IT from security breaches caused by rogue websites.

Hosted Exchange & Office 365

Microsoft Office 365 is a business-class email messaging, application and collaboration service, designed to help your employees work effectively in a secure computing environment. SystemCare can provide not only Hosted Exchange but also the various Office 365 plans offering; Office (including on iPads), SharePoint, Lync and Web Apps. With employees able to work and collaborate regardless of location.

Email Archiving

Email contains some of the most valuable business information within an organisation. Archiving this information allows you to keep track of client communications, internal emails in case of staff disputes and meet compliance requirements. SystemCare Email Archiving retains both internal and external emails in tamperproof read only format for either one or ten years, with full audit logs.

Hardware Support

Complete peace of mind is available with SystemCare Premium Hardware Support, any faulty parts will be replaced by our engineers, who will also ensure that your computers or servers are restored to the same working state as before the failure, ensuring minimum inconvenience. Hardware Support protects you from unexpected expenditure and also includes full loan cover when required.

Our skilled engineers will visit your site and carry out system checks, general maintenance routines and discuss any issues your users may be encountering. They will also be available to discuss and advise on current or future system requirements from a purely technical perspective. These visits are customised for your particular requirements and needs, and we aim to provide continuity with the engineer who visits.

Disaster Recovery Test

Many businesses do not have adequate disaster recovery plans for their systems. The SystemCare Disaster Recovery Test Service provides an initial evaluation of your backup capabilities, annual recovery test and monthly file restore, to ensure your peace of mind and help with any compliancy requirements. The annual recovery test will include a bare metal recovery of a nominated server to different hardware.

Hardware & Software Rental

Avoid capital expenditure on your IT infrastructure with SystemCare Premium Hardware and Software Rental. We can provide a rental plan to include most IT hardware and Microsoft Software. This allows you to keep your system up to date and easily manage your budget at a fixed monthly rate. You can also easily plan for the IT cost when considering employing additional employees.

Managed Encryption

Data is a critical part of every organisation but can pose risks when it travels or is transmitted beyond your office, especially if you have compliance obligations due to the type of data you hold. Our SystemCare Managed Encryption is a simple to use encryption solution, whose powerful functionality is complimented by minimal user interaction requirements, ensuring user compliance and the security of your data.

CRM and Support Software

Take advantage of our combined In-Touch Service & CRM software, developed in-house, it offers an easy-to-use intuitive user experience, yet retains a full feature set. In-Touch Service & CRM allows you to track sales opportunities and manage pipelines, service calls or customer issues. Other features include full email alerting, daily schedules and full document and email management.