Other Accommodations

Which Provider?

Going an African Safari is always a very special event; for many clients it’s that once-in-a-lifetime trip. The planning process can be daunting and at times confusing. A hallmark of a professionally run and seasoned provider is their attention to detail in all aspects surrounding your African Safari. A well-planned and executed trip allows you to simply kickback relax and enjoy a memorable, hassle-free African Safari.

In this section we’ve outlined critical factors you need to keep in mind when selecting your African Safari provider.

Q1. What is the caliber of destination expertise? Does the provider have first-hand insiders information about the destination?

At ToKenya.com we focus only on the best African Safari destinations; specifically Kenya & Tanzania. Our safari experts are indigenous to this part of the world. They are both highly trained and seasoned experts on Kenya and Tanzania. We can confidently say our team comprises some of the most competent and knowledgeable East Africa Experts you will find anywhere. We’re proud of their accomplishments and consistent track record of excellence.

Q2. Where is the provider based? Are they licensed and registered in the US?

ToKenya.com is a fully licensed and certified US Corporation. Working with a US based provider means you have added assurance of being able to seek legal recourse in the event you need to. This is all but impossible to do with an overseas-based provider. Above that we’ve earned the highest possible rating from the Better Business Bureau for ten years running for a clean record of service to clients A+. We are also as (CST) Certified Sellers of Travel in California. We have offices in California, Texas and ground operations centers in Nairobi, Kenya and Arusha, Tanzania.

Q3. What memberships and professional trade affiliations does the provider belong too?

Apart from ASTA (American Society of Travel Agents) ToKenya.com is a member in good standing of ATTA (Advancing Tourism To Africa), CST (California Seller of Travel), BBB (Better Business Bureau) among a host of others.

Continued membership in these bodies require strict adherence to high standard and strict adherence to a professional codes of conduct. Most importantly they all provide public information on the standing of its members and any complaints lodged by unsatisfied clients.

Q4. Does the provider offer private safaris?

At ToKenya.com we only provide private safaris. We don’t do large groups and endeavor to avoid the beaten path. Our clients don’t travel in crowded buses with eight or sixteen other travelers. They are never rushed to meet the tour operator’s schedule. ToKenya.com, clients enjoy the benefits of their own master guide, traveling in your own safari vehicle, taking in the amazing experience at their own pace.

Q5. Can I customize my safari?

The itineraries listed on our website are purely suggestions based on our experience over many years and client feedback. ToKenya.com safaris also come in three classes of service: Silver, Gold and Platinum. This gives you maximum flexibility to choose the exact safari that meets your budget and taste. All our safaris are 100% customizable. A seasoned professional is always standing by ready to tailor and customize your safari to your exact specifications and requirements at no additional cost.

You can choose one of ToKenya.com’s pre-planned itineraries with or without tweaks or mix and match pieces from different itineraries to create your own. We fully understand that this is a very special trip for you. Our safari experts will be thrilled to perfect your safari for you. It’s your safari, after all. Make it your own!

Q6. What kind of guides does the provider use?

At the core of ToKenya.com operations is cadre of highly motivated local master guide driven by esprit de corps work ethic. Our master guides are some of the best-trained and most seasoned professionals in the business. On average they have over 12 years’ experience and often called upon to train other safari guides. Meet our Master Guides here.

Q7. How dependable is the provider and what kind of track record do they have?

ToKenya.com has earned A+ Better Business Bureau (BBB) rating for the past 10 years. This is the highest is the rating awarded by the Better Business Bureau. Since 2001, we have grown to become one of the leading operators of safaris in Kenya and Tanzania with thousands of satisfied clients.

Q8. What kind of response time can you expect from your provider?

The ToKenya.com customer care policy is simple. We will promptly respond to all client written requests and calls at the latest by the next business day. Live help is available Mon – Friday from 9a.m to 6p.m. CST.

Q9. How many years has the provider been in the African Safaris business?

ToKenya.com has been in business since 2001 and has earned A+BBB rating for the past 10 years. This is the highest is the rating awarded by the Better Business Bureau. Due to our profound commitment to our clients we have grown to become one of the leading safaris providers to Kenya and Tanzania.

Q10. What kind of payments does the provider accept? More importantly do they add credit card processing fees and other charges?

We accept all major credit cards i.e. Visa, MasterCard, American Express and Discover. No additional processing fees or charges are addition to your safari package cost.

If you still have questions please contact us and a highly competent safari master will be delighted to assist you.