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I have a protron tv. It's about 10 years old. Still works…

Customer Question

I have a protron...

I have a protron tv. It's about 10 years old. Still works great. I have Uverse with AT&T. Recently a display pops on and off on it's own. Put new batteries in the original remote. Tried to turn it off. Can't do it. Unplugged tv and cable, plugged back in. No Change. Rebooted Uverse. Display still pops on and off. Right now it hasn't done it for 5 minutes. Maybe it wore itself out. It's been doing this for a week. If it starts again, how can I stop it.

Technician's Assistant: What's the model number of your TV? How old is it?

About 10 yrs. Where can I find model. I live alone. I am an old lady. 74 years old.

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

You mean on the protron remote?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing. It's on again now it's off

Technician's Assistant: Anything else you want the Expert to know before I connect you?

I thought you were going to help me. Where can I find the model. I am old and it is difficult for me to crawl on the floor and I have bad eyes.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.