A common misperception that we often see in support are the uses for duration monitors and for SLM 'latency' threshold types (like backend latency, internal latency and total latency). Sometimes users want to have a mechanism to throw an alert...

After upgrading or installing ISM, the KIS Agent should start the ISM bridge and monitors. These processes could fail to start due to issues with the KIS agent configuration or TEMS application support installation. The following guide shows how you can...

Plenty of people have mentioned in emails or in person that it's easy to grind an agent to a halt if you define a resource monitor that matches large numbers of files (typically 50k+) in a directory. A couple of years ago we published a tech note to try and...