Customer Reviews

We really like customers to leave reviews about our products and service. Please take a little time to read what our lovely customers have said about us. All reviews (good and bad!) are through an independent review service.

It is sad to hear that one of our tiles broke after many years but no doubt a relief that you could get a replacement. Our online presence is an essential part of our business and many tiles do travel to many parts of the world.

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Good communication prior to the purchase and delighted with the product

It is great to hear that you are delighted with the personalised tile. Many thanks for ordering one.

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My sister in France was absolutely thrilled with her birthday present, especially the hand written note. Couldn't quite make out how I had managed to write it as she new the present had been ordered on line.

Many thanks for ordering from Spain. We don't get many orders from another country when the tile is sent as a gift to a different country. I'm delighted that the tile arrived without any problems. We always hand write the note to add that personal touch to the gift.

Our tiles certainly are unusual and there are so many designs to suit many occasions.

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We were very impressed with the ease of ordering and customer service throughout. We were kept up to date with the progress of the personalised tile and have been delighted with the tile itself, it was a present for my partner and he loved it. We would definitely recommend the company and its merchandise.

Many thanks for the recommendations. I know I have now done a couple of personalised tiles for you and I always enjoy making them knowing that they will have plenty of meaning to the recipient.

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My second order with Black Dog of Wells and it won't be my last. The tiles are delightful and the craftsmanship is beautiful. If I could bring myself to give one away, they would make wonderful presents for many special occasions. First class service all round.

Thank you so much for ordering again and I am delighted we could provide a great service for your second order.

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I couldn't be more delighted with my Black Dog Tiles. The detail in them is wonderful, and there is a tile that would prove appropriate for pretty much every occasion I can see. They are heirlooms in the making and would make wonderful gifts (not that I'm parting with any of mine). The customer service is also second to none. Exceptional company and products, thank you so much.

Thank you so much for your glowing comments. It is nice to think that they could be heirlooms and I am sure that they will still be around in 2000 years. I imagine that one day there will be a Time Team equivalent in hundreds of years to come trying to work out where these tiles originated from. If this website should ever last long enough they might get some answers!

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I wanted some terracotta tiles for the garden and when I saw the one with a lovely bunch of Rosemary on it, I jumped at buying it as this was my Mother's name.... Arrived safely, well wrapped and very quickly, great communication too.

We always aim to deliver a top class service and it would seem we have done it again with your order.

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Thank You very much for the beautiful tiles. They arrived in perfect condition and are exactly what I ordered. They were packaged really well and had no damage. Thank you again. I will be ordering from you again in the near future.

It is always helpful to hear that our tiles make it safely when their destination is so far away. We look forward to hearing from you sometime soon.

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I love Black Dog wall plaques. I have them dotted all over my house and I give lots as unique presents to friends and family. I always get a great and a personal service, Daniel has been a great help over the years, thank you it is always appreciated. These tiles are fabulous and great quality and made in Great Britian! I can't wait for the new Oak Tree design!!!!

It is great to hear that you have a collection of them dotted around your home and I'm delighted that I have been able to help you out. Unfortunately, the Oak Tree is on hold as the V&A who own the copyright want far too much in royalties so we'll be using another reference. But the Oak Tree will emerge at some point.

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I have bought products before and every time been very pleased with my purchase and impressed by the speed of delivery. The costs are very reasonable and the tile quality is excellent. Great products and great service.

Thank you so much for your orders. I'm delighted to hear that on each occasion our standards have remained high.

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We were impressed with how quickly the tile arrived. Communication was very good too. This is the third tile we have bought. We have one which we love and two have been presents. Our daughter was delighted with hers which we bought as a house-warming present.