Flow Designer

Author end‑to‑end workflows codelessly using natural language, so
process analysts and IT generalists can focus on business outcomes
rather than figuring out how to develop complex features and integrations.

Benefits

Automate processes codelessly on any ServiceNow cloud service
to deliver solutions faster

Empower the line of business to build its own flows and manage
its own challenges, without relying on IT

Deliver apps faster with reusable actions, so there’s no need
to ever start from scratch

Application Highlights

Automate without code using natural language

Automate without code using natural language

Intuitive interface means the line of business can easily build process flows

Intuitive interface means the line of business can easily build process flows

Create reusable flows as subflows, with input and output support

Create reusable flows as subflows, with input and output support

Feature Details

All

Codeless Automation

Automate complex business processes with codeless flows and subflows
to reduce manual and redundant steps. Anyone can build flows to
deliver business solutions faster. Out‑of‑the‑box REST‑based actions
for ServiceNow cloud apps are available to create approvals, tasks,
manipulate records, and flow logic.

Natural Language Environment

The intuitive interface uses natural language for non‑coders to
easily define, create, and manage process flows. This means IT
generalists and process analysts can develop solutions themselves to
address their business challenges with an easy‑to‑use experience that
doesn't require heavy coding.

Action Framework

Automatically triage, remediate, and process work to address service
and event outages with support for applications. MetricBase and Event
Management support mean Flow Designer can serve as an action framework
that makes flows extensible to other applications.

Single Source of Data

The Now Platform's single data source means flows can be easily
applied across all ServiceNow cloud apps.