I ended up visiting Bookworld via a Clickfrenzy link as I wanted to pick up a few books for Christmas and they had a great discount advertised. The books were in stock and both titles were estimated to be delivered "Within 7-10 working days". This was fine, not too quick but then I still had enough time. I received one of my books unexpectedly as I did not receive a dispatch e-mail, until 2 days after I had received it. I still had not received an update regarding the second book in the order so I sent off an e-mail to ask what was going on. Apparently I had not received an e-mail they had sent to customers declaring that this book was on order and they did not have an ETA for the book or when I would receive it. Their response to my concerns surrounding the lack of communication and false information supplied on the site? See below:

"all the issue you have raised are an ongoing problem. They will be addressed and resolved next year when you have a major upgrade to our website. I'm sorry for the current inconvenience. You can call us and have a chat if you have any concerns on the number below."

Unless a $40 book is going to cost me $10 and I can afford to wait 4-6 weeks for it, I doubt I will use these guys again.

I ordered a calendar from Bookworld for my husband for christmas. I chose this website as it was displayed as 'in stock' and $2 cheaper than the others. With 7 - 10 days shipping time it would arrive in time for Xmas. Almost a week later they have written to say that it's not in stock and they don't know when it will be. It is still, however, being advertised on their website as 'in stock' and can be delivered in 7 - 10 days. If you need something for a deadline, don't use bookworld.I've actually had a bad experience with them once before (similar to an earlier review) where there was very little correspondence and a long delay with shipping. Luckily there was no urgency that time, but it was still annoying.

I ordered a calendar for a Christmas present on 25 Nov. It said it was in stock and would ship in around a week.Today (17 Dec) I thought I should follow up because I had heard nothing since my order confirmation. Surprise, surprise! They write back saying the calendar 'has gone out of print and we will be unable to supply your order.'They are refunding my payment.Two things:What would have happened if I hadn't followed up with them? Would they have just kept my money?Why wasn't I informed that the order couldn't be filled sometime within the three weeks from when I ordered until when I followed up. Were they just planning on keeping my money and not sending the product.I don't think they can be trusted and I will never use them again.

I'm having the same problem now ordered a book said it was in stock and still does ! My book is on order and estimated deliver is 3 weeks!!

Sorry to hear that Brad. As I said, I won't use them again. They even sent me a voucher (I think it was for $10), but I still refuse to use them. $10 didn't make up for the inconvenience and the additional expense I had to wear to have a calendar delivered from Dymocks by express post to arrive in time for Christmas :-(

Bookworld are terrible, They indicate online that they have a product in stock and then once paid tell you it is no longer in stock and just run the gauntlet on delay after delay. Then you send them filthy emails telling of your terrible service and lo and behold it suddenly becomes ready to ship. however it will take longer than the 7 to 10 days that is guaranteed, and forget about tracking it, the whole website is a lie.

After this last time I have had enough and would never use them again or advise anyone else to use them. They are nothing but a scam.

Sorry to hear of your terrible experience but they are not a scam as I have received all my orders from them.

Maybe just stick to books that have the image 'fast, free 2-3 day delivery' on them.

I Purchased a book on 24/06/2014 paid by CC and was charged the same day, The website indicated that it had the item in stock and would be shipped in 7 to 10 days, to my surprise after a month (literally 30 days) nothing, no sign of the book or any notifications, when i emailed them in 25 of july after 4 days they responded that they had a system upgrade and i wasn't informed of the delay in delivery of my book and i should receive my book in 2 to 3 days, its now 8/08/2014 and guess what NO BOOK has arrived.STAY AWAY from BOOKWORLD. don't risk it.

I ordered a book 3 weeks ago that was to be delivered in 3 business days. Three weeks later I have not received the book, nor had any contact from Bookworld. I log into my account to see what is going on & the status reads 'yet to be dispatched'. Far from happy I try to make contact. There is no possible way to contact this business. Yet another file for Paypal.

Bookworld is definitely one to stay away from. I have written several emails in order to get a refund from an order that would not submit properly. They asked me to submit my order again. So glad I didn't I would be out of pocket for double the amount. Funny how it would not submit the order but would submit the amount of money which has been deducted from my bank account. It was deducted IMMEDIATELY. There is no way to make phone contact. I would definitely NOT shop with them EVER. They don't even bother to acknowledge emails. Just take your money and run. I would give them a rating of -0.