What is changing?The University of Toledo is increasing student mailbox size to 50GB. This is made
possible by Microsoft through an agreement signed by The University of Toledo and
Microsoft to utilize Microsoft Office 365. This upgrade will allow students to collaborate
with other students, faculty, and staff members through SharePoint and Lync integration.return to top

Why is it changing?Office 365 will provide students and alumni with additional mailbox capacity and other
features not provided by the current University email system. However, the new system
uses the same Outlook Web Access mail viewer that is currently used by our faculty
and staff.return to top

Is our student email system out-sourced?Our student email system is not out-sourced. The University of Toledo entered into
an agreement with Microsoft Corporation to provide email storage capacity that our
students have always wanted. The University of Toledo’s Information Technology Department
will continue to administer and maintain our student email system including critical
functions account creation, password management, directory management, and address
assignment.return to top

Who is this new email system for?This new email system is for students and our alumni (Fall 2009 and forward). Faculty
and staff email system upgrade planning is currently in progress. The upgrade to the
faculty and staff email system will provide the features that are available to students
in the new email system with their current mailbox size limit. We will continue to
evaluate all options to increase the current mailbox limit to faculty and staff within
the current economic outlook and budget.return to top

Why did UT select Office 365 for this service? UT selected Office 365 because it integrates seamlessly with our current Microsoft
Active Directory (UTAD) infrastructure. We evaluated all options such as upgrading
our entire current email system. We reached out to all vendors and evaluated their
products. After extensive evaluations and research against our needs and criteria
we selected Office 365 because of the similarities with the existing Exchange email
system and other critical factors such as integration with other systems currently
in place and the collaborative tools that only Microsoft provides our current network
environment, unlike other email offerings such as Google (gmail) and Hotmail. Outlook
Live@edu provides several features, such as SSO or single sign on and password synchronization.
An example of SSO is when you login to the MyUT portal and get to your email without
logging on again. return to top

How much mailbox space will I have?Your mailbox will have a maximum size of 50GB (gigabytes) and a maximum individual
message size of 25 megabytes.return to top

Will my email address change?All returning students and students admitted as of September 30th, 2009 will have
both “@utoledo.edu” and the “@rockets.utoledo.edu” addresses. The @utoledo.edu email
address will be removed from students email address in later years after significant
communications to Students and The University of Toledo community.return to top

What will happen to my old email address?Your old email address (first.last@utoledo.edu) will remain valid for some years. At some point in the future it will be removed
and you will only have the new “@rockets.utoledo.edu” address. Students are encouraged
to use the new email address and also to notify any contacts or other services that
their email address has changed and that they need to begin using the new “@rockets.utoledo.edu”
address. The UT email system will be configured for you to begin using your “rockets.utoledo.edu”
address as the “Reply To” address for all new emails students send.return to top

What user ID and password will I use to access the Office 365 services?One of the reasons we selected Office 365 is that it synchronizes with your UTAD password. Your login ID will be your UTAD
ID and your password will be your UTAD password. You will continue to use the https://myutaccount.utoledo.edu/setpassword.asp to change your password.return to top

What are some of the features of the new email system?The new student email system will provide 50 gigabytes of mailbox capacity, far bigger
than the 10 GB provided in the current system. There is an optional 25 gigabytes of
private disk storage. Also, Instant Messaging (IM) called Lync between other student
accounts, faculty and staff.return to top

What Web browsers are supported by the new web email system?Internet Explorer, Safari, Chrome and Firefox are all supported.return to top

I forward my UT email to another email system. How can I continue to do this with
the new email system?To forward your email to another email system you will need to login to your new email
system through http://rockets.utoledo.edu/ and then you will need to create a contact pointing to the email account you want
it forwarded to. While still in your email, click the options button on the upper
right corner. This will open the option screen, on the left side click Organize E-Mail.
This is where you can create rules. To create a new rule click “New” and set the
“When message arrives” to “Apply to all messages”, then under “do the following” select
either forward or redirect and then select the contact you created. Please Note: If you are currently an employee of The University of Toledo (which includes Student
Workers, Graduate Assistants, Contractors, etc.) forwarding email to a 3rd party email
system is strictly prohibited by The University of Toledo Electronic Mail Services
Policy (Policy 3364-65-01). For more details please visit: http://www.utoledo.edu/policies/administration/info_tech/pdfs/3364_65_01.pdfreturn to top

Will I keep the same e-mail address even if I am not enrolled every semester?Yes, you will always have the “@rockets.utoledo.edu” email address. You can retain
this address and mailbox even after you leave the University.return to top

Can I have more than 50GB mailbox quota?The maximum mailbox and message quota agreed upon by The University of Toledo and
Microsoft is 50GB for mailbox and 25MB for message size including attachments.return to top

Can I use Outlook 2007/2010/2013/2016 or Outlook 2011/2016 for Mac to access my UT
Office 365 account?Outlook 2007/2010/2013 (PC) and Outlook 2011/2016 (Mac) are the supported clients
to connect to Office 365return to top

If I currently sync my mailbox to my mobile device (i.e. phone), will I need to change
my sync setup?Depending on how you originally set up your phone to sync you may have to change a
setting or two on your phone. Some of the server names have changed that you may have
used when we were on the Live@edu platform. For instructions on how to sync your email
to your mobile device follow the instructions listed here, or please contact IT Help Desk at 419-530-2400 or via email at ITHelpDesk@utoledo.edu.return to top

Can I sync the new Office 365 mailbox to my mobile devices?Yes you can but the options you have will depend on the mobile device you are using.
See below for specific instructions on how to sync to specific mobile devices. Some
mobile devices will only download inbox email while other devices like those with
activesync will sync contacts, calendar and email. If do not see your phone's operating
system below, please contact the IT Help Desk at 419-530-2400 or via email at ITHelpDesk@utoledo.edureturn to top

What happens to my Office 365 mailbox after I graduate or discontinue attending UT?After you graduate and as an alumnus, you will retain your email address but however,
you will be removed from The University of Toledo global address list. Under the terms
of agreement entered into by The University of Toledo and Microsoft your email address
will not be shared, marketed or sold and your emails will not be mined, however, Microsoft
“may” send ONLY Microsoft related product information to you.Please Note: University of Toledo reserves the right to remove your Office 365 mailbox if your
UTAD password is not kept up to date 6 months or more after expiration. Since you
require your UTAD user id and password to check your Office 365 mail, UT assumes that
you are no longer using your mailbox and may be deleted.return to top

If I am a UT employee and also a student, do I get two mailboxes?As a UT employee and student you will have your student mailbox with “@rockets.utoledo.edu”
address and also your faculty/staff mailbox with “@utoledo.edu address”; however,
in order to differentiate your status your student account will be listed with a “
– Student” next to the name in the Faculty/Staff address book. An employee who is
a student will be listed twice in the address book with “- Student” after the student
email account. Due to new features coming for both students and faculty/staff members, we are working
to combine users with two mailboxes down to one. return to top

Will I be able to see the faculty and staff contacts in the Office 365 directory?You will be able to see faculty and staff contacts as the address book will be synchronized
in real-time to show UT faculty and staff in the new student email system.return to top

Will the staff and faculty still see student contact information in the UT (Exchange)
eMail directory?Faculty and Staff will see student contacts information in the UT email directory
for students who do not restrict publishing of their directory information (as stipulated
by FERPA).return to top

Will official university email communications to students be sent to my Office 365
mailbox?Yes – all official UT email communications will be sent to the new outlook live mailbox.return to top

Will my email content be treated as private by the University and Microsoft?Your email contents will be treated as private under the terms of agreement entered
into by Microsoft and The University of Toledo and subject to The University of Toledo
Electronic Mail Services Policy, Responsible Use Policy, State and Federal applicable
laws.return to top

I already have another email account (gmail, yahoo, hotmail, etc.), can I access all
of my mail from one place?While we cannot test and verify every email provider out there, most email systems
allow pop3 connections for inbox content download. Also Outlook can natively connect through pop3 and imap4 to other mail systems that
support these protocols.return to top

What is a One Drive?One Drive for Business is 1 TB (terabyte) of private disk space, accessible through
your web browser, where you can store any computer files you wish. There is, similar
to the University-provided H: drive, except significantly larger. There is a maximum
file size of 50 megabytes per file.return to top

Tap in the Username box and enter your UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu.

Tap in the Password box and enter your password.

Optionally, tap in the Description box and enter a short description for the account.

Tap Next on the upper right corner of the screen.

Tap in the Server box and enter m.outlook.com.

Tap Next.

Choose the type of information you want to synchronize. By default, Mail, Calendar,
and Contacts are all turned on. To turn off synchronization for a type of information,
tap and slide the switch to OFF.

Tap Save.

If you're prompted to create a new pass code, tap Continue and enter a numeric pass
code. You'll need to enter the pass code twice.return to top

How do I set up Outlook 2007/2010/2013/2016 (PC) Outlook 2011/2016 (Mac) to connect
to my rockets.utoledo.edu account using the Exchange server settings?To set up your Outlook client to connect in to your rockets.utoledo.edu account using
the Exchange server settings, click the link below for step by step instructions with
screenshots. ITHelpDocs

I'm seeing more spam since the switch to Office 365, how can i change my junk/spam
filter settings?

All versions of the Microsoft cloud-based e-mail service (including Microsoft Office
365), use Forefront Online Protection for Exchange (FOPE) to combat spam and phishing.
Before an email message even gets to your Inbox, its contents is evaluated and assigned
a spam confidence level (SCL) value. The SCL is a rating assigned to a message that
indicates, based on the characteristics of a message, such as the content, message
header, and so forth, the likelihood that the message is spam. The SCL that is assigned
at the gateway server is added to the message metadata as it travels through the cloud-based
e-mail service infrastructure.

Mail identified as possible junk e-mail is automatically moved to the Junk E-Mail
folder, and any potentially dangerous content within the message, for example, links
or executable code, is disabled.