Policies

Pets are allowed on property in specific rooms only and we ask that your pet is not left in the room unattended and no bigger than 40 lbs. There is a $45.00 non-refundable deposit. We recommend a great doggie daycare at tahoebestfriends.com if you need a sitter. Please call us directly at (530) 544-4485 for reservations with pets.

The Alder Inn is a Non-Smoking property. We DO NOT have smoking rooms, however we do have designated smoking areas on the property.

A fine of $250 will be charged to your room if any trace of smoking or vaporizing (cigarette or marijuana) is found in the room. This means any butts, ashes or smell found inside or outside of the room. Removing the smoke damage from a room is very costly.....we take this policy very seriously!

Our office hours are 8:00 AM - 8:00 PM (Hours may vary during slow seasons). Check-in is between 3:00 PM and 8:00 PM and check-out is at 11:00 am. There are times that rooms may be ready before 3:00, so if you see that you will be arriving in the area early please let us know as we will do everything we can to accommodate you. Calling us the day of your arrival is the best way to ensure an early arrival.

Our county tax rate is 12% plus a $3 charge per night.

We charge a one night deposit with the remaining balance due on arrival. For cancellations, we would refund the deposit minus a $25 charge for any canceled room outside of 72 hours of arrival. Cancellations not made before the deadline are subject to a 100% cost of stay penalty. No refunds for early departure. No refunds for no-shows.

**For Holidays and High Season cancellations or reservation modifications must be made by 12:00pm noon 14 days prior to arrival date. No refunds will be given for the entire booking if cancellation is not made prior to 12:00pm noon 14 days in advance of scheduled arrival. Some Holiday reservations are non-refundable. If you are not sure of your cancellation deadline date, please call our office.

You may request a room number and or floor when booking your reservations. We will do our best although we may not be able to accommodate your request. We will never put you in a room with a smaller bed.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.