Drupal Technical Support Needed for Drupal Themes Website

Job Description

Hi,
We are looking for an individual to help us handle customer support for a Drupal theme's website. This website sells Drupal themes specifically. But we are also going to be adding WordPress and several other product categories in the coming weeks.

The ideal candidate should know, work with, or be able to provide experience with the following:

3) The ability to communicate clearly between programmers and customers

4) Create clear and concise instructions through completed support ticket and/or emails or other communications

5) Assist and help build tutorials and other supporting documentation for end users (and internally).
Examples: Screenshots of steps for installing a theme or instructions for setting up a video theme on a compatible server for video support.

6) Other technical customer support as needed.
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We are a small team and we do not have a central office where we all work. Although we all work remotely, we are very dependable and always go above and beyond for our company and to grow the business.

We'd like someone who is motivated and understands Drupal code, knows their way around a Drupal website, and that can really contribute to our team -- and help build customer's through great support!