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Summary

IT automation tools continue to gain attention and adoption, promising significant potential benefits to IT operations. This research offers I&O leaders guidance on where automation has succeeded, justification for automation initiatives and what roles should focus on automation.

Table of Contents

Survey Objective

Data Insights

Automation Continues to Be Adopted in Functional Islands

Efficiency and Cost Reduction Drive Automation

Top-Priority Projects Are Not the First Undertaken, Nor Have They Delivered High Levels of Satisfaction

I&O Leaders Are Not Achieving Desired Outcomes With IT Automation Implementations