Established in 1967 as a family run business, Northwest Mountain Bikes is a leading independent bike shop with a wide range of bicycles across all the cycling categories. We stock Mountain bikes, XC and Downhill, Road bikes, Commuter bikes and BMX.

The cost of delivery as stated on your order. We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. You will be contacted to arrange a convenient time once your order has been processed.

If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address. If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

Returns: We hope everything arrives to you as expected. If a order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid.

You will have the option of returning the whole order or just the affected items. Please notify us by email on northwestmtb@aol.com or by calling the shop on 0161 428 3311 & include pictures of the damaged box/packet & product and we will deal with it quickly.

Please return using a signed for delivery service like Royal Mail or a Courier that requires a signature on receipt by one of our staff.

For purchased in store products, returns, refunds or exchanges are only available in store using the same payment method as purchase.

All refunds under this returns policy will be paid within 2/5 days of us receiving the merchandise at the shop in it's original packaging to prevent any further damage.

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.

Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

How will I know when my order is ready?

For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

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Browse Similar Products

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery Dates

Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.