Help Center

FAQ

If you are buying bread through our click and collect service, to avoid disappointment please ensure your order reaches us no later than 1pm the day before. We order our bread fresh every day and therefore are required to notify the bakery at least 24hrs before.

Alternatively, if you would like to order bread at short notice please call one of our team members for availability.

From Tuesday 12th June, Piccola Italia will be offering an in-store collection service. All in stock products will be available to buy online, and will be ready for you to collect from our Worthing store. We hope this will cut down waiting times in-store and will provide more flexibility with purchasing for our customers. Unfortunately we are unable to provide a delivery service at this present time, but we will be working hard to make this happen towards the end of 2018 - early 2019. If you would like to create a customer account and opt in, we will email you with any updates regarding any upcoming delivery services. If you do not receive an email from us, please check your spam/junk email folder.

During the checkout process you will be able select specific times and dates that suit you, and pay instantly with your chosen method. After finalising your order, you will be sent a confirmation email with the time slot requested. Once your order has been processed, our team here at Piccola Italia will have your order ready for collection at your requested time. If you are unable to collect your order within a few hours of your chosen time, please contact us in advance so we can change your pick up details accordingly. Unfortunately fresh items from our deli counter can only be prepared up to two hours before your collection time, therefore we are unable to offer a refund on any pre-prepared meats, cheeses and other deli counter products that are not collected within a 24 hour time period.

Products will be available to pre-order for collection from 12/06/2018 onwards.

Currently we do not provide a delivery service. Click and collect is solely available to pay online and collect your items in-store. We are working hard to provide delivery towards the end of 2018 - the beginning of 2019. If you would like to create an account and opt in, we will send email updates with any information regarding future deliveries. If you don't receive any emails from us, please don't forget to check your junk/spam folder.

If you would like to change the date, time or items you have requested for pick up, then you will need to contact us (either by email - enquiries@piccola-italia.co.uk or phone - 01903 204 725) at least two hours before your chosen slot. You can also cancel your order on your Piccola Italia accounts page up to two hours before your collection time. Any fresh items will be prepared up to two hours before your chosen time slot, and if they are uncollected within a 24 hour time period unfortunately you will not be entitled to a refund.

Our products online reflect the products we have in store/are able to order. However this is subject to availability. Some of our less popular products maybe displayed online but may be by request only. Once our online shop is up and running these products will be displayed as 'out of stock.'

We are always on the lookout for new products. If you can't find the product you are looking for, please use the contact form at the bottom of the page to make a request or alternatively call us on 01903204725.