Re: BT have broken the HH5 A

I've not seen it reboot due to WiFi problems. However, what I have noticed is that the WiFi link from one laptop was prone to hanging up. It looked like it was still connected, but (Windows 8.1) laptop reported "limited service" - that is no Internet. But I also couldn't log onto the router using the WiFi. A connect/reconnect at the WiFi level got it working again and the logs confirmed the router hadn't rebooted. Also, whilst I had WiFi issues on the laptop, a wired desktop worked fine.

The workaround was to set the router WiFi 2.4Ghz (advanced settings) to 54mbps. Not ideal, but fast enough for my purposes. (The 5Ghz WiFi is unaffected by this).

So this looks like a WiFi compatibility issue with some devices (in this case a Packard Bell Easynote TE, which is a moderately old design). I can't find a more up-to-date driver, and it's near impossible to tell whether it's the router or laptop that is at fault.

(nb. prior to the HH5 firmware update I got some WiFi hang-ups, but they were very much rarer),

Re: BT have broken the HH5 A

My HH5 became unstable prior to the latest firmware update. I don't have wifi on either. The time sync went out of sync. The logs were showing things disconnecting and reconnecting when the devices in reality were turned off.

I then got an OR modem and put the HH5 behind it, and since then no problems.

I suspect the hub as broken with the previous firmware and the problem got gradually worse. I guess its the downside of using a cheap device as the main base unit for services.. they are prone to being unreliable with many firmware updates.

Re: BT have broken the HH5 A

I Too have had the same problem with several laptops some connected others could not even though they could see the connection, was damned annoying because at first signs thought it was the laptop! but after a couple of the other laptops also displayed the same problem confirmed the HH5 was the culprit. I contacted BT support and eventually the HH5 WIFI settings were adjusted...... they claimed that their hub had the latest technology and that some older computers couldn't cope with that...I informed him that 3 of the machines were the very latest spec and that I had not had this problem in the last couple of years with this same router.
So I am now assuming that this problem was an error introduced by a poorly designed HH5 update and an effective solution is to degrade the settings to make a "fix" the query is that if the suspect update is ever rectified then the WIFI settings will not be restored..