Real Property Assessment DivisionCity & County of Honolulu

The Honolulu Real Property Assessment Division (RPAD) contacted RevaComm to create a radical redesign of its website — one that emphasizes a deeper commitment to its users. They wanted a modern platform that would allow users to find and navigate through information easily and intuitively. A platform that prioritized the needs of people first.

Working with major stakeholders at RPAD, we started by gathering insights into what users wanted. From department leaders and employees, to property owners and managers, a wide slice of the community was tapped for information.

Our objective was to design a product that would further simplify how users interact with the website. By increasing the site’s accessibility, we would make it easier for residents to find answers to their property-related questions. Offering timely and reliable information while making processes easier.

While the new site has a clean, modern feel, much of the real work shines on the development side of the project. New features include increased security, and a unique multiple appeal function that allows property owners to file multiple appeals in a single transaction through a new cart feature.

The site still boasts a custom, online process that gives users the ability to register and receive assessment notifications via email, and submit exemptions and appeals online. This system drastically decreases the number of hours needed to process exemptions and appeals and helps streamline the submissions process.