RTX Platform FAQs: Common Questions From Our Customers

January 24, 2015

One of many things that set RTX Platform apart from other advertising platforms is our best-in-class Account Managers, who consistently provide outstanding support to our ever-growing customer base. To help you get up to speed, we’re answering some of the most common inquiries we hear from new advertisers.

I’ve created my account. What do I do now?

After signing up with RTX Platform, you’ll need to upload your government-issued photo ID, which we’ll review within one business day before approving your account. While you’re waiting, you can add a payment source and start creating your first campaign!

How long will it take for submissions to be approved?

Our team reviews new accounts, first-time payments, and new or updated creatives during regular business hours (9 AM – 5 PM EST, Monday – Friday, except holidays). All submissions are reviewed in the order they come in. If we have to reject your account, payment, or creative, you’ll get an email detailing the issue so you can resolve it and resubmit.

How do I find my Account Manager?

Your Account Manager’s contact information is listed in your profile, which you’ll find in the drop-down menu at the top-right hand corner of any RTX Platform page. If you haven’t been assigned an Account Manager, just contact support@rtxplatform.com, and an Account Manager will get back to you shortly.

Where do I submit a support ticket?

Click the “Help” link in the retractable menu on the left side of any page, then write your message and click “Next” to see support articles that may answer your question. If you still need help, click “Skip and send message” to submit your message to our Account Management team. You can also email support@rtxplatform.com to open a support ticket.

I can’t log into my account.

If you’ve forgotten your password, you can reset it here. If you’re still having trouble logging in, please contact support@rtxplatform.com, and we’ll look into what’s going on.

How do I find my Customer ID?

Every RTX Platform account has a unique ID, which is displayed under your name at the top-right hand corner of every page.

How do I create my first campaign?

Once you’ve submitted your ID and funded your account balance, RTX Platform will take you through each step in the campaign creation process. First, choose Full-Page CPV or InText CPC as your campaign type and pricing model, then customize campaign settings like budgets, geo-targets, and more. Next, add one or more creatives that point to your landing page and append our tracking macros to your creative URL to measure performance in your tracking platform. Finally, add keywords or targets related to your offer to determine where your ads will be shown on the web.

TIP: After about 30 minutes, you’ll see Smart Bid recommendations for each keyword or target. To make sure your bids are competitive enough to get impressions without overpaying, update your bids to the Smart Bid.

Still need to get in touch with us? We’re always here to help! Whether you have a question, problem, or suggestion, the best way to reach us is by emailing support@rtxplatform.com or scheduling a call with an Account Manager.