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Today’s consumer is making buying decisions with convenience in mind. As a result, the food & beverage industry has responded by integrating technology into its business model, expanding its client base to anyone with a smartphone or computer and an internet connection. Delivery plays on this ...

Making up With Customers: Luring People Back in After a Negative Experience

Let’s be honest for a moment. Painfully honest. Sometimes, despite your best efforts, a customer’s experience is going to be less than stellar. In some cases, you won’t even know about it because they may not say a word, choosing instead to simply buy their next meal elsewhere. And while they may ...

A delivery restaurant’s point-of-sale system is one of its most important tools. As with any tool, proper training and usage result in higher efficiency and more effective management. That being said, a tool is only as good as its operator. But is it worth the time it will take to train your staff? ...

Sighing, Todd hung up the phone. Another crew member quit. That made three in the last month alone. He started making calls to other employees to cover the weekend shift. If you manage or own a restaurant, you know the drill. Employees don’t always work out for one reason or another, but each time ...

The Awkward Truth About Social Media and Restaurants: Why it’s Easy to Get it Wrong (And What You Can do About It)

Please sit down. We need to have a talk. It’s about your social media engagement. How do we put this delicately? It kinda sucks. Now please don’t be offended. Executing an effective social media campaign that converts to actual pizza sales can be about as straightforward and simple as teaching your ...

A Slice of the Pie: How Local Engagement Boosts Sales ANDMakes a Difference

There is an old saying that a rising tide lifts all boats. Research has proven this to be true in many areas, not the least of which is a healthier bottom line. For independent restaurants, such as pizzerias, community goodwill can mean that you either THR!VE (see what we did there?) or fail. ...

The Tipping Point (and the Point of Tipping): Gratuities and Employee Compensation

Nina and John went out to dinner one night with friends. As usual, at the end of the meal, there was some playful haggling over who who would pick up the check. John volunteered, so Nina offered to cover the tip. This ended up setting off a lively debate about the topic of tipping. In the end, the ...

Let’s get real for a moment. Customer loyalty is not guaranteed, no matter how good your pizza is. And no matter how many times you landed it like a gold medal Olympic gymnast, one misstep can cost you big time - which makes having high-quality delivery drivers even more critical to your success as ...

As any good comedian will tell you, delivery is everything. And when it comes to food delivery apps and services, the same rules apply. More and more customers are regularly using online ordering platforms to get restaurant food delivered to their home or office. And it is not just traditionally ...

Picture this: after slogging through a grueling race, pushing past all obstacles and winning hands down, you gratefully step to the podium to accept your medal (and the prize money that goes with it). Instead of heading to the bank to deposit it though, you casually toss it into the trash on your ...

Empowering Employees to Do Their Best Work: An Interview with Thrive's President, Jon Decker

Employees who love what they do often work a little harder to do their best. It's that sense of accomplishment and pride that only those who are engaged with their work can really understand. Getting to this ideal state, however, isn't something that simply happens. It's a perfect combination of ...

Food delivery has become an aspect of the restaurant industry that owners can no longer afford to ignore. It's a $20 million segment that's projected to continue growing over the next five years. However, simply setting up your restaurant to take delivery orders over the phone isn't enough anymore. ...

DALLAS (Aug 28, 2018) – Pizza Inn – America’s hometown pizza place – has chosen Thrive for its first company-approved POS system. Thrive is a state-of-the-art system that has the capability to handle the complexity and numerous business models that exist in the Pizza Inn brand, including buffet, ...

Behind the scenes, online ordering can feel a little daunting at first. Understanding how your customers view your menu and how they expect certain items to be categorized is something that you might not have even thought about until it came time to set up your own business with online ordering. ...

Any smart phone user understands the power of app notifications to keep users engaged, and this is no less true for your restaurant's customers. Whether it's a quick reminder about your 2-for-1 Tuesday special, or an invitation to try your new spicy wing flavor, a well-timed notification can help ...

Millennial here. I was born in the late 80's and grew up in the golden age of the Internet. According to the headlines over the past year, my generation has single-handedly killed everything from napkins to Applebee's. But we're also the largest generation with the most buying power...and we like ...

The new year is upon us and we're basking in a 2017 that was full of pizzeria innovation and growth. In 2017, United States pizzerias raked in $45 Billion, marking an overall increase. The catch? The number of independent US pizzerias actually declined – which highlights the increasingly ...

Navigating the restaurant technology landscape can be daunting. There are countless solutions available to manage everything from point-of-sale and online ordering to delivery and inventory. Some solutions focus solely on one piece of your business, and others provide a comprehensive technology ...

Thanks to the internet, it's not enough to drive sales the old fashioned way. The key to a successful pizzeria marketing strategy is to leverage the World Wide Web and drive customers to your online storefront when it's time to order dinner. A great website and online ordering platform are the ...

6 Ways A Driver Management App Can Help Your Delivery Restaurant’s Bottom Line

Delivery drivers can be a great asset to your restaurant delivery business, or a great headache. As the face of your business to your customer, a professional, friendly driver can add a touch of great personal service to each customer interaction. But if they aren’t prompt and organized, they can ...