Guest rooms have calming wood tones, easy chairs and comfortable bedding, so it's easy to get cozy. The rooftop pool offers refreshment after a long day, or work off stress in the fitness center. To fuel up, stop by the lobby coffee shop and pick up a brew and a bite to eat.
Smoke free premises. 342 units. 15 stories, interior corridors.

Guest Ratings

Cons: People in the room next to me came in at 2:30am and had a party in their room for an hour

2.0

Timothy

Poor

Traveling as Couple

02-16-2018

Pros: Poor service

Cons: Not a 3 star hotel Or even close

1.0

Verified Hotel Guest

Very Poor

Family with Young Children

02-16-2018

Pros: The dining room staff, to be specific.

Cons: the front desk &amp; $ the front desk called me a liar &amp; crazy when I called to inquire about the smoke/marijuana smell coming from the next room. I was in room 1502 &amp; another set of 2 males were in 1506 &amp; reported the same smell upon che

9.0

Verified Hotel Guest

Wonderful

Family with Teens

02-16-2018

Pros: I liked the fact that as soon as we checked in my mom and I both got a fresh warm chocolate chip cookie for FREE! Also I enjoy the fact that the staff was very friendly and welcoming .

Cons: It's in a bad location a lot of construction was going on .

8.0

Verified Hotel Guest

Very Good

Family with Young Children

02-16-2018

Pros: Location

Cons: Close to the train station and trains made loud noises at night

6.0

Maryam

Pleasant

Group Traveler

02-16-2018

Pros: The staff were wonderful. The warm cookies were a nice welcoming touch.

Cons: Wish the rooms were up to date and didn't smell like old carpet. Felt stuffy and smelled like mold or something old.

6.0

Verified Hotel Guest

Pleasant

Family with Young Children

02-16-2018

Pros:

Cons: The train going by in the middle of night. The doors are very heavy and loud, we could hear every door slam shut throughout the night.

10.0

Verified Hotel Guest

Exceptional

Family with Teens

02-16-2018

Pros: Location

Cons: Parking is expensive if no street spaces available

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

02-16-2018

Pros: Clean friendly hotel.

Cons:

5.0

Verified Hotel Guest

Fair

Solo Traveler

02-16-2018

Pros: Location

Cons: This is NOT a 3.5 star hotel, not even close. The only thing of value is the location to downtown. 1 star pool, shuttle service if you need anything because the store is closed in hotel- Starbucks closes at 4 in hotel- Choose Crown Plaza over Doubletree

8.0

Franklin

Very Good

02-16-2018

Pros: Everything was good except for the pool (see y comments below)

Cons: The pool is very small and cold. I wondered that there is no jacuzzi in the pool area.

1.0

Marlisa

Very Poor

Family with Young Children

02-16-2018

Pros: Nothing

Cons: Management and front desk was very rude! The lady that checked us in laughed that my husband was a soldier. If we could have left we would have! So disrespectful! No one should be treated like that when you pay for the room and they work there.

10.0

Vanessa

Exceptional

Traveling as Couple

02-16-2018

Pros: Location

Cons: Price to park

10.0

Salima

Exceptional

Solo Traveler

02-16-2018

Pros: Locarion

Cons: No fridge and microwave

4.0

Melissa

Disappointing

Family with Young Children

02-16-2018

Pros:

Cons: The customer service was horrible we were looked upon as stupid for questions about how parking was set up

9.0

Galen

Wonderful

Traveling as Couple

02-16-2018

Pros: Friendly staff; cookies

Cons: cost for parking ... should free with cost of room

8.0

Verified Hotel Guest

Very Good

Senior Traveler

02-16-2018

Pros: Good view of downtown Orlando.

Cons: Difficult to find the entrance due to construction in the area. No free parking No fridge in room

8.0

Verified Hotel Guest

Very Good

Traveling as Couple

02-16-2018

Pros: The hotel was lovely, and the staff was very friendly and accommodating. Very nice outdoor pool and convenient downtown location. Nice lounge with some amenities for Hilton Honors members

Cons: I thought I had requested a hotel with free breakfast and free parking. However, when I also requested a "downtown" area hotel, apparently the other amenities were somehow lost from the search. We had to pay $18 for self-parking and no breakfast.

10.0

Ronnie

Exceptional

Traveling as Couple

02-16-2018

Pros:

Cons: $20 parking

10.0

Christina

Exceptional

Traveling as Couple

02-16-2018

Pros: It has a shuttle to near by events

Cons:

10.0

Joshua W

Exceptional

Solo Traveler

02-16-2018

Pros: Always great! Love the cookies.

Cons: Loved everything.

7.0

Luis

Good

02-16-2018

Pros: Clean

Cons: The parking information needs to be well know. I paid twice for the parking and a little bid of communication would have benefit me well.

5.0

Daniel

Fair

02-16-2018

Pros: Beds

Cons: Location was under construction and parking was an extra cost and NO Hilton points. NEVER AGAIN

10.0

Sean

Exceptional

Group Traveler

02-16-2018

Pros: Amazing front desk staff!! They were all very nice and friendly as we checked in and out!

Cons: Construction on I-4 starts in mornings so it woke me up. Didn't really mind the minor setback, everything else was so positive about my stay and this was something outside the control of the hotel itself.

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

02-16-2018

Pros: Staff and cleanliness.

Cons: No.

5.0

Ludovico

Fair

Business Traveler

02-16-2018

Pros: Starbucks inside

Cons: The hotel needs to be updated and Hilton late checkout policy is inadequate compared to other hotel. Wanted to charge me half a day rate for a 3 pm check out which lead me to book another hotel cause it's the same rate but get a whole extra night.

8.0

Nathan

Very Good

Traveling as Couple

02-16-2018

Pros: The location was great.

Cons: The rooms were kinda musty. The pictures of the rooms looked better then what they actually looked like in real life. I would stay there again if I got the same deal.

10.0

Verified Hotel Guest

Exceptional

Solo Traveler

02-16-2018

Pros: Staff was outstanding, very accommodating. great location and amenities.

Cons:

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

02-16-2018

Pros: After a long day of traveling we arrived to the hotel with warm smiles and warm cookies. Staff was extremely helpful and nice and were quick to recommend dinner locations near the area. Even better they had a free shuttle in a 3mi radius.

Cons: Prices for self parking were pretty steep considering how much valet was. It should be cheaper due to the fact that you're doing it.

6.0

Lela

Pleasant

Solo Traveler

02-16-2018

Pros:

Cons: All the sinks were plugged up. The shower head did not work. The buisness center I Internet was down.

5.0

Verified Hotel Guest

Fair

Traveling as Couple

02-16-2018

Pros: It was really close to downtown

Cons: There was no indication about the elevator not working in the parking nor anyone there to help guests with suitcases; the staff gave us contradictory information about how to check out, pay for parking etc like they were not really prepared for the job

8.0

Verified Hotel Guest

Very Good

Family with Young Children

02-16-2018

Pros: clean, large rooms

Cons: lot of road construction in area. just a temporary issue

10.0

Verified Hotel Guest

Exceptional

02-16-2018

Pros: If I could have given them a higher rating I would. Loved our stay!

Cons:

9.0

James

Wonderful

Traveling as Couple

02-16-2018

Pros: Great staff, love the lobby area (beautiful photos!).

Cons: The room was nice and the bed was comfy. The bathroom needs a renovation - worn mirror, mold stains, poor calking. Train tracks run near the hotel. Although the train did not sound it's horn while we slept, it did around 6:30pm and was quite loud.

1.0

Verified Hotel Guest

Very Poor

Traveling as Couple

02-16-2018

Pros:

Cons: Given wrong room type then moved to a second room but room key did not work. Had to go to front desk again leaving my partner with our luggage in middle of hallway. third room was next to elevator and every person getting off could be heard all night long

8.0

Caitlin

Very Good

Traveling as Couple

02-16-2018

Pros: Great staff.

Cons: Outdated decor

10.0

Verified Hotel Guest

Exceptional

Solo Traveler

02-16-2018

Pros: Great hotel!

Cons:

8.0

Verified Hotel Guest

Very Good

Family with Teens

02-16-2018

Pros: it was fine and generally clean

Cons: parking was 20 which was not mentioned in the listing. very poor that this was not disclosed

8.0

Verified Hotel Guest

Very Good

Business Traveler

02-16-2018

Pros: Was close to the office I had to go to

Cons: Room was lower quality than what I am use to

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

02-16-2018

Pros: Awesome beds!

Cons: The bathrooms shower was not cleaned well.

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

02-16-2018

Pros: Free shuttle within a 3 mile radius. Close to downtown and Amway Center.

Cons: There is a daily fee for parking. No free breakfast. No refrigerator in room.

9.0

Verified Hotel Guest

Wonderful

Family with Young Children

02-16-2018

Pros: Spacious, nice lobby and choices of food on site.

Cons: Having to pay for parking.

10.0

Lisa

Exceptional

Solo Traveler

02-16-2018

Pros: The staff was execellent! Was in Orlando for surgery the valet boys couldn't have been more helpful! Everyone met my every need!

Cons: Nothing to report!

7.0

Verified Hotel Guest

Good

Solo Traveler

02-16-2018

Pros: Staff was pleasant and it was very clean.

Cons: Didn't understand why there isn't a fan in the bathroom...it gets very hot in there when you take a shower. Also, the self-parking fee of $18 is also very excessive.

10.0

Verified Hotel Guest

Exceptional

Traveling as Couple

02-16-2018

Pros: Location & Cleanliness

Cons: Everything to make coffee in the room minus the coffee!

8.0

Verified Hotel Guest

Very Good

Business Traveler

02-16-2018

Pros: Convenient to downtown offices.

Cons: The freight train that comes barreling through downtown at 2:15am with whistle blaring. They even put ear plugs in the rooms at this hotel. It's not the hotel's fault but I won't stay there again as this nightly event causes too much sleep loss.

7.0

Verified Hotel Guest

Good

Traveling as Couple

02-16-2018

Pros: The staff was very friendly and the food was pretty good.

Cons: The fact that I had to pay for $20 parking after I had already paid for my room was ridiculous, and for that reason alone,will not be staying at this hotel again.

9.0

Verified Hotel Guest

Wonderful

Traveling as Couple

02-16-2018

Pros: The room was nice and clean and this staff was pleasant and accommodating to me checking in early and checking out late.

Cons: They are currently doing roadwork around the hotel do that was a little bit inconvenient and they didn't have a microwave or fridge automatically placed in the room. I mean it wasn't a big deal but I am used to seeing those in rooms.

8.0

Roberto

Very Good

Traveling as Couple

02-16-2018

Pros: Price and location. Free shuttle

Cons: Paid parking

8.0

Jong Ryeol

Very Good

Traveling as Couple

02-16-2018

Pros: Location is near downtown and Rollins college. And it is near highway enterence.