Frequently asked questions about Loansns

How do I check my balance?

Check your balance by using our free Online Banking, Mobile Banking, Text Banking, or call one of our friendly member service representatives at 800-452-6021.

Do I have to be a member to apply for a loan?

Yes, you do. It’s easy and simple. When you apply for a loan, we will process your membership at the same time. So, you do not have to complete each process separately.

What if I want to purchase a car on a weekend when the credit union is closed, and I don’t know how much I can afford?

We understand that weekends are the best time to shop for a car. That is why we provide a pre-approval service to our members. Get a pre-approval from one of our friendly loan officers before you go to any dealership and find out how much you can be approved for. In addition, if you know what type of car you are going to purchase, we can help you find out the book value of the car. Therefore, you can go to any dealership and be confident that you will not pay much more than what you should.

What should I do if I decide to refinance my loan from another financial institution?

It’s simple and convenient. Call one of our friendly loan officers at 800-452-6021, and we will take care of it for you. There is absolutely no hassle.

How do I make payments?

Make payments in our lobby, by mail, convenient night-drop, or make automatic deposits through payroll deduction. You can also transfer loan payments through online banking.

Do I have to be a member to apply for a credit card?

Yes, you do. It’s easy and simple. When you apply for a credit card, we will process your membership at the same time. So, you do not have to complete each process separately.

What should I do if I decide to transfer the balance from my other high-interest-rate credit card?

It’s simple and easy. Call one of our friendly loan officers at 800-452-6021, and we will take care of it for you. There is absolutely no hassle.

What should I do if my ATM/ Debit/ Visa Credit Card is lost or stolen?

Report lost/stolen cards immediately to avoid unauthorized use.

Regular Hours: During business hours, please call us at 800-452-6021.After Business Hours: Please call 800-682-6075