Shipping

Where we ship

We ship our products and services to addresses within the 50 states of the US. If you live outside the United States (ie. Canada or other international countries) but you have a stateside address, we can certainly arrange to ship your order there. We ship to Canada and other international countries using USPS Global Express/Priority, UPS, or FedEx. Price may vary to weight and size of the package. Customers located outside of the United States will be responsible for all duties, taxes and brokerage fees.

Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

UPS Domestic:
Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 89119

3 Day Select- If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.

2nd Day Air- If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.

Next Day Air- If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed if your order is placed before 3 P.M. MST.

IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

USPS:
Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F) after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.

Method of delivery

The majority of items are shipped via FedEx Ground, UPS, or USPS but for larger items, we might use specialized freight carriers.

All products and company names referenced within this website are registered trademarks of their respective owners. KaVo* is a registered trademark of Kaltenbach & Voight GmBH, Midwest* is a registered trademark of Dentsply, Star* and Star Dental* are registered trademarks of Dental EZ, W&H is a registered trademark of W&H Dental Burmoos GmbH, Hall Surgairtome Two is a registered trademark of Conmed Corp., Stryker* is a registered trademark of Stryker Corporation. No implication is made that any of the aforementioned are original factory products or that any of these companies endorse our products.