Cons: I was not thrilled with the vehicle but that was NOT Alamo's fault. It was the make and model of the pickup. (I would not buy this truck). I think the exit of lot could be marked better but it was not horrible.

2.0 Poor

Supplier Choice

May 17 2017

Alamo had no cars when I landed at 12:30 am, and I had already paid

Pros: nothing other then I am hoping the refund process is easy

Cons: the fact that I didn't get a car that I paid for

9.6 Excellent

Supplier Choice

Apr 16 2017

It fit the need!

Pros: Nice sized SUV (Ford Escape) given I was hauling my 1-year-old around along with several others. The experience with Alamo was very nice as they got me in and out quickly which I cannot say enough positive things about given I was lugging a baby, car seat, pack n' play, backpack, and diaper bag all by myself.

Cons: Nothing really. GPS built-in would have been nice but my smartphone wedged near the dash did the trick.

6.8 Good

Standard

Mar 21 2017

Really bad customer service at the front desk

Pros: Pick up and drop off were really quick.

Cons: The lady at front desk provided a really bad customer service. She had earphone on one side while talking with me. She really did not want to work at all. I have never confronted this level of bad customer service.

7.6 Good

Standard

Mar 20 2017

Easy check-out and check-in

Pros: Prompt service and friendly van drivers to and from STL to Alamo lot. I reserved a "mystery" car at a good price and got a mini Chevy SUV. Not the most comfortable ride, but overall nicer than expected.

Cons: No driver's manual included in the car.

10.0 Excellent

Standard

Mar 19 2017

Rental vehicle was good, customer service fell sho

Pros: Pick up & drop off were quick and easy. The vehicle was clean and perfect for us. Shuttle drivers were friendly.

Cons: Customer service at the front counter was not what I expected. Agents didn't acknowledge me and my sister when we entered the building and there were no other customers. When we finally got helped and asked for clarification we felt we were bothering them. We left with a bad feeling.

8.8 Excellent

Standard

Mar 9 2017

Cons: No car ready when i got there.

8.0 Good

Standard

Mar 3 2017

Windy Walk

Pros: Customer Service was pleasant. Car was washed and clean.

Cons: Customer Service was good until I was asked if I was a Muslim all because I was wearing a bow tie. I don't believe that she was being racist. But she was a bit uncouth. Then I had to walk across the parking lot in the blistering wind to select my car. Fix how customers receive their cars immediately. I waited 15 to get my car. Drop off location was a bit confusing to find the exact location to drop off car.

10.0 Excellent

Full-size

Jan 15 2017

They truly tried .

Pros: We came in on Christmas Day and there was a shortage of cars with flights delayed and rerouted passengers. So their systems were skewed with last minute changes. They worked so hard and were honestly trying to do their best to please so many frustrated customers. We appreciated their efforts through the hectic process and pleased that they were able to provide a car for us through all their confusion.

8.4 Excellent

Compact

Dec 29 2016

Pros: Alamo is always easy to work with and when I forgot to grab my jacket out of the back seat they contacted me right away to confirm which address they should ship it to...

Cons: The car was a last minute rental due to a flight cancellation resulting in travel changes, and was a little pricey. Car was nice but could have been cleaner...I ended up buying an air freshener!

2.0 Poor

Economy

Nov 12 2016

Couldn't rent

Pros: We liked the price.

Cons: We were not told we needed a credit card to rent a one-way car when we made the reservation online. Also KAYAK charged us 18 dollars for accident protection, and then Alamo asked for the same charge.

8.0 Good

Compact

Nov 1 2016

It's pretty self-serve

Pros: I liked the car that I picked out. There was one employee that was very nice and helpful.

Cons: There wasn't a person to help me get the car. There was only a kiosk and when I had a problem with the kiosk, the employee there only spoke to me from across the room. I had to go find my own car, move another one to get the car I wanted and be unsure of what I was doing the entire time.

10.0 Excellent

Minivan

Oct 19 2016

Pros: Great experience. From the ticket counter at the airport, super friendly and helpful lady Friday, Sept 30 @ 1:145-ish on through to the shuttle back to the airport. We had to return the car early because Hurricane Matthew shortened our trip. There was no hassle and no gimmicks about early returns and partial refund, etc.

Cons: The van would have been nice with an exterior thermometer and a compass. Other than that great.

10.0 Excellent

Minivan

Oct 6 2016

No surprises, great value

Pros: great car, easy to find shuttle and dropoff, no surprises at pickup or dropoff

Cons: Had to wait for third shuttle because we had so much stuff, but we still only waited about 8 minutes.

6.8 Good

Economy

Oct 3 2016

Cons: I didn't like the fact that I noticed there was no spare tire in the trunk. If something were to have happened to us and we needed to change the tire we would have been left stranded in another city/state that is unfamiliar to us. I informed two people at drop off that there was no spare but I'm not sure if or what was done. I just wouldn't want someone to need it and one not be available for use.

10.0 Excellent

Economy

Sep 27 2016

Pros: It was a brand new Toyota

4.0 Mediocre

Compact

Sep 8 2016

Average car, average service

Pros: Price.

Cons: 30k on the car....it rattled a bit. Nothing major.

8.8 Excellent

SUV

Aug 29 2016

Pros: Car was clean and gassed up, ran fine, and was comfortable.

Cons: Cars were too tightly packed in the lot to be able to see all that were available, and getting them out was a challenge. The return area does not well indicate where to go at the STL airport location.