Delivery & Returns / Exchanges

Delivery

You can expect your package to be shipped within 2-4 business days after it is ordered. In some special cases, such as big release days or large sales/promotions, it may take 3-4 business days before your packages are shipped.

USA and Canada:
After your order has shipped, it should arrive at your address in 5-7 business days via USPS First-Class. If your package has not arrived within the expected timeframe, you can contact us at support@nightenjin.com and we will help you troubleshoot your package.

International:
After your order has shipped, it should arrive at your address in 5-15 business days. If your package has not arrived within the expected timeframe, you can contact us at support@nightenjin.com and we will help you troubleshoot your package. However, some countries may take up to 2-4 weeks depending on how quickly your order passes through customs and gets delivered by your country’s Postal Service.

Returns / Exchanges

Items purchased directly from Nightenjin.com may be returned or exchanged within 10 days from the date of arrival for a refund for the cost of the item.

All items must be unopened, unworn, and without any visible damage. The total amount refunded will be credited to your method of payment (Credit Card or PayPal) that was used at the time of purchase (minus shipping and handling) once the package arrives and gets processed.

All returned products are subject to a 15% restocking fee.

Shipping and handling fees are not refundable for returns.

Refunds for items that are returned without contacting Customer Service prior to shipment will only be given in form of store credit.

Please make sure your proof of purchase is placed inside the returned package, along with your name and order number.

Please write either ‘Nightenjin Exchange’ or ‘Nightenjin Returns’ on the package so we can easily identify the package.

For exchanges, please note what size or what product you are looking to exchange the current product for, along with all the other requirements listed above.

Nightenjin is not responsible for losses incurred during shipping. Make sure your shipment can be tracked!

Please be aware that if your item is ineligible for a refund, we can either treat it as abandoned, or you can request for it to be shipped back at your own expense.

Please email us at support@nightenjin.com to let us know you will be sending your order back and/or requesting a refund.

Please mail all returns and exchanges to:

Nightenjin
2618 Lauzon Rd Unit 4
Windsor, On Canada
N8T 2Z6

Limited Collection

Due to limited quantity, all sales are final on the Limited Collection items. We want to provide an equal opportunity for all customers and fans to get their hands on the limited edition gear. Also, all discount/promo codes will be disabled for the duration of the sale.

Clearance Items

All sales are final on clearance items — no exchanges or refunds will be given for items purchased during a sale.

About Nightenjin

Nightenjin is a brand driven by the diverse culture of music and the community behind it. The heart of the brand is defined by creating new mediums of music and design with the world through powerful, passionate, and meaningful collections.