MKN steps up catering equipment support

Cooking equipment manufacturer MKN has created a dedicated UK contact service centre that it believes will take its support for customers to a new level.

The company says the centre represents a major development for its business in the UK and will give customers access to improved after-sales support, including special technical helplines and spares availability.

Wayne Bennett, UK projects director at MKN, said: “This is an important investment and step forward for the business. Crucially it demonstrates to the market our serious commitment to strengthening our brand position within the UK as a leading German manufacturer of high-tech heavy duty kitchen equipment.”

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Through the centre, MKN has pledged to offer a live recorded reporting database to ensure detailed life-cycle support, while UK-based MKN certified engineers will provide technical telephone call-back support.

Customers will have greater access to spare parts, an out of hours helpline and live updates about any maintenance jobs processed through its system.

Additionally, a PPM service by a certified MKN technician and the extension of warranties can be quoted via its customer care team

“With the introduction of the new dedicated customer service base, we now offer the infrastructure required for the UK market, which is specialist in its own unique way,” added Bennett. “This now allows the sales force and chef team to quickly access the right information when needed and offer a more enhanced, swift service.”