A complaint from a resident prompted an investigation of the LifeLabs clinic in Fergus last November.

What the inspector found, the medical officer of health for the area says, was that the clinic wasn’t following all the rules when it came to infection control protocols.

“Once we were able to explain to them the importance of changing some of their practices, they were very co-operative,” Dr. Nicola Mercer of Wellington-Dufferin-Guelph Public Health said in an interview.

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The LifeLabs clinic in Fergus is seen on Monday, March 13, 2017.

Specific issues found by the health inspector included that gloves were being reused and sometimes not removed at the proper times, and tourniquets and other items weren’t being properly cleaned.

Practices were in place for doing those things, Mercer said, but “needed to be improved.”

LifeLabs president Sue Paish says the health unit’s requirements were “over and above” what the medical testing centre operator is used to, but the company had no issues changing their practices.