What if you are not satisfied with your response

If you are not satisfied with our response you must write to us stating the reasons why you are dissatisfied. We will arrange to review and provide a further response to your complaint, unless agreed otherwise.

You have the right to take your complaint to the Parliamentary and Health Service Ombudsman, if you are not satisfied with the way your complaint has been dealt with by the NHS. The Ombudsman will generally only consider your complaint once you have completed the CCG’s complaints procedure and received your final response.

If the Ombudsman is of the opinion that the CCG can do more to resolve your complaint, they will refer your complaint back to us. It is therefore very important to allow the CCG every opportunity to try to resolve your complaint.

You can contact the Parliamentary and Health Service Ombudsman at:

The Parliamentary and Health Service Ombudsman Millbank Tower London SW1P 4QP