As the topic says, I can not sync my tree anymore! I had my tree synced 2 days ago and since then I have added about 50 records. Today I can not sync anymore as I get an error message (see attachement). I did run the Tree Consistensy Checker and it told me I had over 60 000 faults in my records!!!! Checked about 500 of them and the FTB tells me the date of death is before the date of birth, but the strange thing is that there is NO birthdate added by me to the record only date of death. What has been changed in FTB? I also loaded my backup done the same day as my last sync and get the same error message. How could I sync that tree if it had errors? What has MH done the past two days when it comes to syncing?

When you pull up the family tree with all the face cards. If you zoom into maximum you'll see a tiny pencil and plus symbol each about 2 pixel wide. Now can anyone figure out how to click the right pixels to activate the links?

Looking for immigration/emigration or death records for Susan Hewitt Lubbock. She was born about 04 February 1783 in Norfolk, England, married James Lubbock 27 November 1811, also in Norfolk England. Have her death 15 September 1857 in Norfolk, England AND Norfolk, Massachusetts.

I’m looking for sources or information on Maline Quintine REA, born 10 October 1853 in Claiborne, Ouachita Parish, Louisiana, United States. Died 1921 in Pueblo, Pueblo County, Colorado, United States. Married to John Benjamin KEMPER, 31 May 1869, in Columbia County, Arkansas, United States. I've seen her name is spelled many different ways: Malana, Malanie, Malura, Malainy, Malane; but phonetically it sounds like Melanie. QUINTINE is from FamilySearch, but I’ve never seen it in a document. I suspect her parents are George and Emily REA, who lived next door to John and Maline according to the 1870 census (and both men were saddlers), but I’m hoping to gain proof.

When I go to see my photos in the FTB I'm missing 42 pictures. When starting the FTB application, it begin downloading these 42 pictures from the web familie tree. But the photos will still not show up.

Trying to open/edit the picture it just show an icon and clicking the OK button give my this error message:

When adding a photo it is possible to add a reverse side and choose anoter photo as the reverse side. Next I would like to open and see this reversside photo, so I'm clicking the "View" buttom. Now the "MyHeritage Image Viewer" opens and show "No Image to Display"

Looking for information relating to Mary CONWAY (Downs) when she lived in Derbyshire and Staffordshire, England, prior to 1884. She was born in 1837 in Staffordshire, England, according to her death certificate. She married John DOWNS about 1862 in England. John Downs was born in Broseley, Shropshire, England, about 1835. Mary and John had sixteen children in England. She immigrated to the United States in 1884. John and most of her living children immigrated to the U.S. at some point. Her death certificate says her father is Michel Conway born in Ireland and her mother is Mary of Ireland. Mary’s husband John was a coal miner and they were very poor, so the children began working at young ages. England 1881 Census says Mary was born in Chester, Chestershire, England.

Has any one else experienced issues with the upgrade to version 8 from the previous version?

I was unable to save any changes and reported this; to which I received a reply to thank me and that it was indeed an identified bug. After waitiing a couple of weeks and the bug wasn't fixed, I recontacted My Heritage and the response said that I couldn't expect them to fix the bug as there were other more important issues that the team were working on. Um, okay - I would have thought the inabilty to save changes was a pretty major issue and would have taken priority. I have been patiently waiting and neither a response regarding an update (or an actual fix) has occurred.

In frustration I have exported the version 8 data back into version 7 which I still had as a exe on my laptop. I can now save BUT I can no longer view any file notes or citations (even though there is an indication by number that the note or citation exists).

I tried to see if syncing was the issue so I have deleted my whole tree and member details off the site (there were no questions asked, the team gladly deleted my details even though I indicated why it was necessary to take such a drastic action).

My latest attempt to save my extensive data was to export the tree into Legacy (on recommendation from a friend who uses that software) but I still cannot see the citations and notes.

Please - is there anyone who can help me out???? If this occurred to you what was the outcome?

Just installed FTB 8.0.8333 on my another computer. I wanted to load my family tree from the website, but it fails with error.

The error says that I must upgrade my account else I cannot synchronize more than 1100 persons. WTF? I have premium account, 1753 persons in my tree and there are still 747 persons remaining. But it loads only 1100 persons into family tree builder!!!!

I have turned the option "sync projects automatically to my site" to NO, however it keeps doing it. It is unnecessary since I have not recently edited my tree, and it is highly annoying as it saps up my whole internet connection for a minute or so, and that causes havoc with anything I am doing at the time that requires a steady internet connection.

Is this a known bug, or is it operating as designed?

The problem is worse than since the previous version of FTB, because then it only would do this if FTB had been used since the last time the computer was turned on. So a reboot would fix it. It also used to just do it once a night, so it was tolerable, but now it happens every few minutes, which is just mental.

Although I may know the birth date of offspring that I add subsequent to the first that I have recorded, even though the second enrty predates the first, I can find no way to control the order in which they appear, either in Family Tree Builder or the web site.

When I generate an ancestor report in FTB, some information does not appear - the decription fields of many fact types does not show. For example, crime, occupation, religion, anecdote, and a whole stack more. I checked - I have information in the decription field, but for these and others, the decription field does not print, meaning the report is incomplete. The date and location print OK, but this is not as important for these facts as the descripton field.

Sometimes the description of occupation does appear, but on the ext line down, which is a waste of paper.

Also irritating is that notes are grouped together at the end of the report, without information as to which person they refer to (in my tree, I have 8 people named "John Negus", so referring to a note as belongting to that name does not help). Surely the notes should appear directly with the other data on that person!

I have noticed that if I select a person and want to edit them, the name and surname is blank, it just doesn't appear in their details anymore. On the FTB I can see it, just not in the detail anymore. For some people though, the name still appears. Please have a look at my screenshot if it's not clear what I mean.

I am on the latest version. Does anyone experience the same problem? I am afraid that I am loosing data. I think we all pay enough to have our data kept safe.

A few weeks ago I had 2200 people, now I have twice that. I have added some people via SmartMatch, but I've been aggresively purging duplicates at the same time. I stopped using Discovery since nearly all of the "finds" are duplicates, and still I'm adding an order of magnitude more people that I intend.

I run the duplicate report and I get 220 now (up from 60 a few weeks ago). WHen I go to the 100% duplicates I find entire families duplicated, so I'll delete a dozen or more people. Then I sync and I have more. It seems like if I add anyone via SmartMatch since the beginning of the month I get dozens added when I thought I have added 3 or 4.

At the beginning of the month I was down to a few thousand unreviewed SmartMatches (out of 30,000) and no family trees or individuals with more than 3. Now it's telling me I have over 50,000 matches, and 12,000 unreviewed.

It seems all my effort to clean my data are resulting in more dirty data.

you all have double my people on my heritage and now noone will respond to my emails. the told me there was a bug in family tree builder that did it since i was smart matching from my phone, and now i have to delete all of your mistakes. i think is is unfair especially since your program caused all this problem