Get new users started quickly by offering them all the tools they need to optimally start using your product.

Easy user management

Create visible and invisible user groups, grant or deny access to users and manage writing and editing rights for specific members or groups of the community.

Organize

Knowledge management & support shouldn't be a hassle. Let our software get you up to speed quickly.

Don't focus on processing tickets, focus on deflecting them. Use smart search and contextual support to quickly answer the questions of your users before they feel the need to contact you in the first place.

Contextual support

Get your customers the right answers when it matters most: as they are using your product. Suggest or curate content based on their behavior and track results.

Smart search

Offer highly relevant help suggestions based on what the user is interacting with at any given time.

Discover trends

Discover & analyze trends. Learn what your users are looking for, optimize your content accordingly and leverage your community to make sure all important topics are covered.

Connect

Combine company and community content

Leverage your expert users for more and better answers. Build a customer support platform where users answer questions and give support that’s out of your team’s scope. Feed user expertise straight into your help center and your in-product support widgets.

A knowledge base that's never out of date

Allow users to write content, mark best answers and rate how helpful content really is. Then pin, update or remove content so users can always find what they need.

Expand and grow your knowledge base

Learn what users are looking for and fill any knowledge gaps. Use search insights to see which help content is missing.

Answer

Optimize for answers, not questions

There's no need to manage tickets when you can deflect them altogether. Track, analyze & pin popular articles, support users during onboarding and make sure the most helpful content is always at your users' fingertips.

Quickly view content performance

Discover where the most successful content is being created, what different types of content users are generating and which pieces are the most helpful