How to handle license overages with VIPRE Business

The VIPRE Business Console keeps track of two Agent Counts, Localand Global:

Agents Used Locally:Agents reporting to THIS Console

Agents Used Globally:Agents reporting to ANY Console using this key

Note: Agents removed from any Console can take up to 24 hours to reflect in the License Key's Global Count.

Reducing the Local Agent Count on a VIPRE Business Console

In the event the Local Count is higher than expected, remove any duplicate/invalid Agents:To remove an Agent, Right-Click it and select "Remove Agent from Catalog"

Open the VIPRE Business Console and select "Windows Policies"

Sort by Agent Name and remove any duplicate entriesKeep the Agent with the most recent Last Contact

Sort by Last Contact and remove Agents who haven't contacted the Console recently

Note:Any removed Agents will re-add themselves if they contact the ConsoleReducing the Global Agent Count for a License Key:

Should the Global Count exceed the Local Count of all Consoles installed, ThreatTrack Customer Support can assist in locating all systems reporting the same key.Customer Support: (800) 336-3166 (Option 2)

Note:Keep in mind, changes in Global Agent Count can take up to 24 hours to take effect

Should "Remove Agents from Catalog" not remove an Agent after a few minutes, Contact Support