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Digital transformation means culture change. Popular management models such as Total Quality Management and Six Sigma, with their relentless focus on flawless execution, once offered companies a path to competitive advantage. In the digital economy, however, an obsessive focus on perfection can stifle innovation, as can corporate values such as risk-aversion. Read how L’Oréal, Travelex, Haier, GE, and other early adopters of digital transformation have instead cultivated risk-taking, experimentation, and openness to outsiders to stay ahead of new technologies and business models.

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Key Business Issues
(8 pgs)

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