Eko India Financial Services Private Limited

Customer grievance redressal mechanisms

Level 1
Call us@
Contact us at 0124-438-5445 between 9.30am to 6.30pm on all working days except Government and
Public holidays like:
a. Republic Day – 26th January
b. Independence Day – 15th August
c. Gandhi Jayanti – 2nd October
Agents can contact us at 011-4761-8600 Monday to Saturday from 7.00am to 11pm.
Call charges will be applicable as per tariff plan.
or e-mail us your suggestions / queries / complaints at cs@eko.co.in.
Estimated timeline to address queries, concerns, and complaints
Timelines have been set for every complaint depending upon the investigations which would be
involved in resolving the same.
Here are the estimated timelines at various levels of queries, concerns and escalations
1. First response to a user’s query/ concern – 24 hrs
2. Follow-up queries – 48 hrs
3. Escalated cases – 7 days
4. Customer grievances – 15 days
5. Concern raised to Nodal officer – 15 days
*Users are requested to raise the concern to next level only if they do not get a resolution within the
time frame mentioned above.
This will help us in resolving your concern in a smoother way