I have done this also, 3 weeks running. Each time I get the same reply – 'We are sorry, this is a known problem, we are trying to resolve this'.

I was also told to try the Orange App. I did this, still the same problem.

This morning I called the customer service centre, and (after the standard 15 minute wait listening to bad loud music) I explained the problem, again. Each time, they don't seem to know about this 'known problem'. I was transfered to a second advisor, and this time, I got cut off. 25 minutes on the phone, wasted.

A few times now they have credited me with two weeks free broadband, which is very nice of them, but only a token gesture. This equates to about £10, and if I was to go to the cinema and get a pizza every Wednesday, it would could me £28 (living in London is expensive!). If EE could sort this problem out, this would cut this by half.

I am absolutely appalled at this service. We went with EE specifically to get this offer. I was seduced by the sexy branding and the publicity of EE, and yet, when it comes to it, they just don't deliver.

Re: 241 cinema / pizza – KNOWN PROBLEM

‎15-03-201301:41 PM

Hi Charlotte,

A month later and still no resolution. Please can you tell me where the matter has got to? I have recieved both emails and written letters from your team, each saying the details have been esculated to the relevant department, and yet still nothing has been done.