Install 8: After installing, when opening EndNote 8 or later an error message comes up. The window's title is "Software\ISI ResearchSoft\EndNote\Preferences", and the content of the window is all boxes or filled with Chinese characters. How can I fix this?

Install 16: I just bought the Windows download version, but when I try to run the installer file I always get an error message that reads "Not a valid Win32 application". What's wrong and how can I fix it?