We want to give you the best support experience possible so please note how the whole support process works.

1. You submit a ticket.

2. The system logs your ticket and sends a response to your email address. If it's the first time you have submitted a ticket you will also receive a username and password so you can login and check for our response.

3. When we respond you will receive the response via email and it will also be logged in the helpdesk system. You can view all tickets and responses by logging into the support desk.