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- Do you remember landing your first retailcustomer service job, only to find yourselfstaring at a long line of frustrated customerswaiting at the register?This can be overwhelming.But it doesn't have to be.There are ways to deliver excellentretail customer service that'll keep your clientsreturning to your business and make your jobeven more enjoyable.Hi, I'm David Brownlee, CEO and founder ofpurecustomerservice.com and author ofRock Star Service, Rock Star Profits.

I've spent the last 20 years researching and developingcustomer service principles that have helpedthousands of businesses.And now, I'm going to share them with youso you can be viewed as a professional by your customersand be respected by your managers and peers.Retail customer service is very differentfrom a call center.It has its own set of nuances and strategies that work.In this course, we'll dive into these strategiesand you'll start by learning how a positive attitudecan make all the difference for youand your company's bottom line.

Next, I'll let you know how to make a greatfirst impression and manage expectationsof your customers.Along the way, you'll discover how to dealwith an upset customer and greet thosewho might have been waiting in that very long line.So, if you're ready to superchargeyour retail customer service skills,let's jump in.

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Released

9/26/2017

Retail customer service happens in a specific setting: supporting the sale or fulfillment of a physical product. Unlike a call center, in a retail scenario you get to meet customers face to face. It can be overwhelming, but it's a great opportunity to deliver fantastic customer service—the kind that gets you noticed by managers, and keeps customers coming back. It starts with a positive attitude, which leads to a good first impression. However, you can't guarantee customers will always be happy.

In this course, learn techniques to deal with upset customers, and show empathy with active listening. Instructor and customer service expert David Brownlee—the author of Rock Star Customer Service—also provides etiquette tips to ensure quality service at every point of interaction: from the moment customers walk in the door to keeping them happy while they're on hold.