We use cookies to make our website easier for you to use and our cookies
don't contain personal information. If you click Use cookies
below you consent to our website using cookies, if you click Don't
use cookies we will stop using cookies. You can change your choice later
or find out more by clicking on the Cookies link at the foot of each page.

NGT Annual Report 2016 including the Quarterly report for July to September 2016

NGT Customer Satisfaction Survey 2016

As part of being an Ofcom approved text relay provider, we are required to carry out customer research every two years. The aim of the research is to measure the user experience and customer satisfaction with the NGT service.

Some of the key findings from the report included:

Overall satisfaction with the service has increased since 2015, from 71% to 82%

Most users have used the NGT service on a Smartphone. However the Textphone/Minicom is still considered to be the main device by most people

Nearly half are using the service more than they did a year ago. Being able to use the service on the move, retaining independence and the introduction of the NGT Lite app are the key drivers behind this

Freedom and independence were common words used to describe the NGT service to non-users

Lorna Stephenson, Head of Ventures Voice Services said “The research provided us with some great insight about recommendations for future improvements and we will be working through these to see what can be done to improve the overall customer experience. But we are especially pleased with the improved customer satisfaction figures which is a testament to our commitment to NGT and the hard work our people do in supporting the service.”

Quarterly report for April 2016 to June 2016

New video launched to raise awareness of NGT

A short video called ‘Introducing Next Generation Text’ has been created with the support of the National Deaf Children’s Society and is being widely promoted amongst the younger Deaf Communities to help them find out more about the Next Generation Text (NGT) service. It highlights the benefits of NGT and demonstrates how relevant and easy the Service is to use – click here to take a look at the video.

(Published: 2016-05-31)

BSL video guides on website

We've added BSL video guides. To switch between the standard and BSL video guides click the Show BSL videos link below the video. After you click the link all videos change to the BSL version, to switch back click Show standard videos.

If there's no Show BSL videos or Show standard videos link below a video then there's only one version.

Quarterly report for January 2016 to March 2016

NGT and Android 6.0 (Marshmallow)

NGT is now compatible with Android 6.0 (Marshmallow). If you've already install NGT Lite on your Android 6 device you can now use NGT Lite without changing anything.

(Published: 2016-04-06)

Are you using the latest version of the NGT Lite?

We're making the Next Generation Text (NGT) Service compliant with the latest Payment Card Industry Data Security Standards (PCI DSS). Please make sure you're using the latest version of the NGT Lite app by ticking Check for Updates on Start under Options -> Preferences.

(Published: 2016-04-05)

More information for Braille users

Based on feedback from customers who use screen readers and Braille terminals with NGT Lite we've changed this website.

Under the Your device section of some NGT Lite pages there is an option to select Braille. When selected information for users of screen readers and Braille terminals will be displayed.

We're also making this website easier to navigate for these customers by improving the hidden shortcuts e.g. "Skip to content" goes straight to the text on the page.

(Published: 2015-10-06)

New version of NGT Lite for Android

NGT Lite version 1.33 for Android fixes the problem some users had when saving conversions. If you installed NGT Lite from Google's Play Store the update will be automatic. If you don't have Play Store on your Android device and have manually installed NGT Lite you need to click here to download the new version from this website.

(Published: 2015-08-10)

Next Generation Text Service in Access magazine

To read the article about Next Generation Text Service in Access magazine click this link.