We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.3 out of 5 by 3
reviewers.

Rated 1 out of 5 by WestCoast Good frame, terrible upholstery
The good news is this is a heavy, sturdy bench.The bad news is the upholstery on the bench I received was very poorly done. The premium linen fabric was rippled on the legs and puckered on the sides of the padded seat. One side of the seat was not an even height from corner to corner. I would never have purchased this had I seen it in a store. I expected more from Ballard, based on the positive reviews.
July 27, 2016

Rated 4 out of 5 by Style4U Wonderful product for the price.
I ordered two X Benches for my client, in navy twill and silver nail head trim, for the foot of the King size bed. The pair look fantastic in the master bedroom.
There were several shipping delays, which was a bummer, and very little notification ... but we finally got them and we're happy with the product. Luckily, I now have a very happy client.
January 13, 2016

Rated 5 out of 5 by TMS1 Excellent workmanship
I sent my own fabric to Ballard and am thrilled with how great they placed the fabric and the workmanship in general. The nailheads look fantastic. It took a little long for them to acknowledge receipt of the fabric and provide a ship date but in the end, it arrived a bit early - on the day they identified it was to be shipped (which was about 6-8 weeks out). For my purposes (a vanity chair), the product is a bit deep so that I wish it was narrower and more rectangular vs. square, but I knew this going into the order. It would be great if Ballard could offer 2 sizes.
May 3, 2015

2016-10-30

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

Our Thurston Wing Chair's graceful wings and high back surround you in
stylish comfort. Bench-made hardwood frame is doweled and glued for strength and generously padded all the way around for a smooth, luxurious look. Hand tacked brass trim emphasizes ...

The clipped wing design tucks into a corner to save floor space
or looks just as good floating out into the room as a lounge. For extra spacious rooms, you can use two with a console between for an elegant, ...

Create an inviting, custom look with our exclusive padded Camden Bed. Order
the entire bed including Headboard, Footboard and upholstered side rails or just the Headboard. Full Bed features turned hardwood legs finished in dark mahogany stain. All styles come ...