Changes to LogMeIn Free

(Updated to provide clarity on common questions)

After ten years, LogMeIn’s free remote access product, LogMeIn Free, is going away. We will be unifying our portfolio of free and premium remote access products into a single offering. This product will be a paid-only offering, and it will offer what we believe to be the best premium desktop, cloud and mobile access experience available on the market today. We will be notifying those impacted by the change in the coming days and weeks. In the meantime, we wanted to take a minute to explain the change and help users of LogMeIn’s access products better understand what this means for them.

Starting in January, we will gradually migrate users of LogMeIn-branded remote access offerings and Ignition-branded remote access offerings to a single, premium access product. Please note that once you log into your account there is a seven day window to upgrade. Subscriptions will include LogMeIn’s signature remote access to two or more computers, premium mobile apps for Android and iOS, and native Mac and Windows desktop apps. Additionally, all users who purchase a subscription to LogMeIn Pro will be upgraded to a premium remote access experience, with capabilities that include integration with popular cloud sync and share products like Cubby, Dropbox, Box, Google Drive and SkyDrive, the ability to manage and transfer cloud and local files, remote printing and more.

It’s worth noting that Central customers will not be impacted by this change (please see FAQ). In addition, this change does not impact other freemium products in our broader portfolio, like join.me and Cubby.

We understand that with any change come questions and potentially concerns. You can find the answers to what we anticipate will be the most common questions here. In addition, we are dedicating an area of our community site for fielding questions and feedback.

UPDATE:

We’ve heard a couple common questions around Ignition and the notification period, and wanted to provide some clarity. Please see below:

For owners of LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android

While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers. LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition. Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.

Notification period

Impacted users will be notified via email and in-product messages. While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro. To be clear, the 7-day grace period starts when you next login to the LogMeIn service.

Tara is the Vice President of Products at LogMeIn. Tara's team is responsible for cross-product coordination with regards to customer insights, product launches, data analytics and pricing and packaging.