If your Income Support has stopped

you didn’t report a change in circumstances - for example, your partner moved in with you

the Department for Work and Pensions (DWP) thinks you’re earning more than you told them

you didn’t reply when the DWP wrote to check certain details of your claim

the DWP thinks you're no longer caring for someone

The DWP should have written to tell you that your Income Support is being stopped - and the date it will end. The letter will say something like ‘you’re no longer entitled to Income Support’ and should tell you why.

If you can’t find the letter, you can call the DWP to find out why your Income Support has stopped.

Calls cost up to 12p a minute from landlines and up to 45p a minute from mobiles. It should be free if you call from your mobile and have landline calls included in your contract.

Make a note of the date and time you call. Also write down the name of the person you spoke to. You might need these details when you ask for your Income Support to start again.

Challenging the DWP’s decision to stop your Income Support

If you disagree with the DWP’s reasons for stopping your Income Support, you can ask them to change the decision. For example, if they stopped your Income Support because they think you live with your partner when you don’t.

If you already get Housing Benefit and are challenging the decision to stop your Income Support, tell your local authority. Telling them why the DWP decision is wrong should help prevent your Housing Benefit from stopping too.

If you don’t have enough to live on while your benefits are sorted, you can get emergency help with things like heating or items you need for your house - for example a bed or cooker.