Pre-Surgery Instructions

FASTING: All animals over 16 weeks of age must have their food taken away after 11:30 pm the night before surgery. Water is okay. Animals under 16 weeks of age should NOT be fasted.

ADMISSIONS: On the day of your surgery, please allow 30 to 45 minutes for your pet's drop-off and registration process, which includes a veterinary exam for which you must be present. The veterinarian will review your pet’s brief medical history, and address any questions or concerns you may have about the procedure. Please alert us if your pet has any current medical conditions or if she/he is on any current medication.

Dogs are admitted between 7:45am and 8:30am. Dogs must be on a leash. Please be sure to walk your dog in the morning before admission to encourage elimination. Please alert us if you have concerns about your dog’s behavior (eg. aggressive towards dogs, cats or humans; afraid of strangers; never been to a vet); we will strive to make the experience as stress-free as possible for your pet.

Cats are admitted between 8:30am and 9:00am.For your cat’s own safety, she/he MUST be confined to a carrier or crate. Please let us know if you do not have a carrier.

RELEASES: Pick up time for all animals is 5pm. Please allow 30 to 45 minutes so that our staff may review important post-operative home-care with you. We do not board patients at the spay/neuter clinic. If you are unable to make the 5 pm pick up time, please let us know as soon as possible, preferably at check-in. Boarding is available at our hospital for a fee, but arrangements must be made ahead of time. There may be a $65 late fee if your pet is left overnight at the Spay Neuter clinic. Extra fees may be applied if additional care or special handling is required.

CANCELLATION POLICY: Forty eight (48) hours notice is required if you need to cancel or reschedule an appointment. Cancellation and rescheduling requests are not accepted via email. You may be charged a fee of $50.00 for a missed appointment. Hours: 8:00 a.m. - 6:00p.m. 7 days a week. Call: (415) 554-3030.

Vaccination Recommendations: We STRONGLY recommend your pet be properly immunized for his/her own protection. Please discuss appropriate vaccinations with your regular veterinarian ahead of time. Let us know at check-in your pet is not up to date, has never been vaccinated, or if you think he or she may be due for vaccines.

Tattoo: Your pet will have a small tattoo applied to either side of their incision or on the abdomen at the end of their procedure. If your pet becomes lost and somehow ends up in a shelter, a tattoo helps identify your pet as an altered animal, and will prevent him/her from undergoing surgery for a second time.

Extra Services: Your pet will be given a complimentary nail trim at the time of surgery. If your pet does not already have one, we recommend implanting a microchip for $25. We are happy to discuss microchips at check-in.

Payment and Fees: All fees must be paid at the time of admission. The estimated cost of your pet’s surgery is based on information provided at the time surgery was scheduled. To be eligible for our sliding scale, you must provide proof of income at admission. We accept cash, checks, and Visa, Master Card, Discover, and American Express.

Open:24 hours for emergencies (including holidays)8:00am – 6:00pm for appointments8:00am – 8:00pm for pharmacy and retail centerSeven days per week (except major holidays for appointments, pharmacy, and retail)