Amazon Prime Video on Xfinity X1

***Validated accurate as of 02/27/2019***

*******UPDATE: 12/12/2018*******

Amazon Prime Video is now available on Xfinity X1! All eligible TV Boxes will receive the app over the next few weeks.

With the addition of Prime Video on X1, you can watch your favorite Amazon original content, including The Marvelous Mrs. Maisel, The Man in High Castle and The Grand Tour, along with the full Prime video library - right from your X1 TV Box.

Log in or Sign Up for Amazon Prime via X1

You will be prompted to sign-in to your Amazon account when you launch the Prime Video app on X1. Follow the instructions on-screen to sign into your account and begin watching Prime Video.For existing Amazon Prime customers:

Launch Prime Video from theAppsmenu or by saying a voice command into your X1 Voice Remote.

SelectSign in and start watching.

The following screen will then appear: “Sign in your Xfinity device with your Amazon account to watch and purchase videos. On your computer, go to: amazon.com/mytv.”

You will then be prompted to sign in to your Amazon account onamazon.com/mytv.

After signing in to your Amazon account viaamazon.com/mytvon your computer or mobile device, enter the code shown on your TV Box into the Amazon website. Once confirmed, your TV will automatically update.

Browse Amazon original content and other titles of interest on X1 or the Prime Video app.

Frequently Asked Questions

Do I need a subscription to watch "Included with Prime” content?

If you have an active Amazon Prime membership, you will be able to watch the full “Included with Prime” library content on X1.

If you do not have a Prime membership, but are registered on Amazon, you can purchase individual titles to watch within the Prime Video app on X1.

As an X1 customer, will I have the option to sign up for Amazon Prime?

Yes, you will be given the option to sign up for Amazon Prime as part of the Prime Video app on X1. In addition, you can also sign up for a 30-day free trial of Amazon Prime via X1. Note:Your trial will automatically continue as a paid-subscription after 30 days if not cancelled.

Will Amazon Prime subscriptions be billed through my Comcast bill?

All transactional activities for Prime Video on X1 are managed by Amazon, and will not be billed via your monthly Comcast bill. Any billing-related questions should be directed to Amazon Customer Support.

Yes. Prime Video is delivered over your Xfinity Internet service to your X1 TV Box. Therefore, Prime Video will be subject to the rules, terms and conditions that govern Xfinity Internet service, including any data usage plans that may apply. Learn more about X1 Internet data usage.

How do I set Parental Controls or block access to Amazon Prime on X1?

There are several ways you can set Parental Controls for Amazon Prime on X1:

Are there any accessibility features available with Prime Video on X1?

Since Prime Video on X1 is a third-party application, most of your X1 accessibility user preferences will not be observed once you launch the app. However, you can enable Amazon’s own set of accessibility features - such as captions, descriptive video service, subtitles and a talking guide - within the app.

What language options are available for Prime Video on X1?

Currently, the Prime Video app on X1 is available in English only. However, there are select titles available in the Prime Video library with non-English language tracks.

How do I return to the X1 main menu once I am in Prime Video on X1?

Press the Exitbutton on your remote to exit Prime Video on X1. You can also press the Guide or xfinity buttons on your remote. Saying a voice command like “Watch CNN” into your X1 Voice Remote will also exit the Prime Video app.

Why aren’t my Prime Video purchases appearing in Prime Video on X1?

Titles purchased or rented in Prime Video only appear in the Prime Video app, they will not appear in your X1 purchases.

****ORIGINAL MESSAGE: 08/02/2018****

Comcast and Amazon announced today, 08/02/18, an agreement to launch Prime Video on Comcast’s Xfinity X1, giving Xfinity TV customers easy access to thousands of additional premium shows and movies over the internet and marking the first time Amazon Prime Video content would be integrated on an MVPD platform in the US. Xfinity TV customers will be able to enjoy exclusive and award-winning Prime Originals like Tom Clancy’s Jack Ryan, The Marvelous Mrs. Maisel, and Goliath, as well as live events and TV, titles available to rent or buy, or to watch with a Prime Video Channels subscription. Customers can search Prime Video content using Comcast’s award-winning X1 Voice Remote, as well as enjoy shows and movies available in 4K Ultra HD and HDR.

Access titles for rental or purchase and add on a selection of over 160 Prime Video Channels, including Showtime and STARZ.

Launch Prime Video content, by saying “Amazon Prime Video” into the X1 Voice Remote, or by opening it directly from the X1 apps menu.

About Prime Video

Prime Video is a premium subscription streaming service that offers customers an unmatched collection of digital videos—all with the ease of finding what they love to watch in one place.

Included with Prime:Watch thousands of popular movies and TV shows, including our award-winning Prime Originals such asThe Grand Tour,The Marvelous Mrs. Maisel and Sneaky Pete, Academy Award-winningManchester by the SeaandThe Salesmanand Academy Award-nominatedThe Big Sick,exclusives, live sports and licensed and self-published content available in more than 240 countries and territories worldwide.

Watch more with Prime Video Channels: Prime members can add 160+ channels like SHOWTIME, STARZ, and more—no extra apps to download, and no cable required. Only pay for the ones you want, and cancel anytime. View the full list of channels available atamazon.com/channels.

Rent or Buy: Enjoy hundreds of thousands of titles, including new-release movies and entire seasons of current TV shows, available for all Amazon customers to rent or buy.

Instant access: Watch where and when you want with the Prime Video app on your smart TV, mobile device, Fire TV, Fire tablet, Apple TV, or from the web. For a complete list of compatible devices, visitamazon.com/howtostream.

Enhanced experiences: Make the most of every viewing with 4K Ultra HD- and High Dynamic Range (HDR)-compatible content. Go behind the scenes of your favorite movies and TV shows with exclusive X-Ray access, powered by IMDb. Save it for later with select mobile downloads for offline viewing.

In addition to Prime Video, the Prime membership includes unlimited fast free shipping options across all categories available on Amazon, more than two million songs and thousands of playlists and stations with Prime Music, secure photo storage with Prime Photos, unlimited reading with Prime Reading, unlimited access to a digital audiobook catalogue with Audible Channels for Prime, a rotating selection of free digital games and in-game loot with Twitch Prime, early access to select Lightning Deals, exclusive access and discounts to select items, and more. To sign-up for Prime or to find out more visit: amazon.com/prime.

Stay tuned to this thread for the latest updates and release dates.

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Re: how do you add the Amazon Prime app to Xfinity ?

There isn’t a way, the apps are not customizable, everybody gets the same.

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Re: how do you add the Amazon Prime app to Xfinity ?

Xfinity comes loaded with Netflix, Pandora, ect. How do you add Amazon Prime to this list of apps ?

Unless you own a smart tv which comes with apps, that is all your going to get for now.

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Re: how do you add the Amazon Prime app to Xfinity ?

gldiener-- Is there anything else we can assist you with?

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Re: how do you add the Amazon Prime app to Xfinity ?

There are two ways you can watch Amazon Prime on your television. As someone mentioned if you have a smart TV it will run the app or you can buy a TV fire stick or receiver (or Roku, etc.) and stream the prime video that way.

Re: Amazon Prime Video to come to Xfinity X1

Oldtvguide, you would need Comcast internet for access (same goes for any Apps considered Internet apps)

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Re: Amazon Prime Video to come to Xfinity X1

that is great, now tell me how the prime app shows up on tv.. I have Amazon Prime, I have Internet and TV thru Comcast, but I have no way to connect anything?!

Thank You

X1 internet related apps are available on all X1 equipment except rng150 companion. The X1 set top box must be set to at least 720P for the apps to appear on the Xfinity menu. Voice control "apps" will bring up the app menu. I hope I've covered what you are asking.

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Re: Amazon Prime Video to come to Xfinity X1

Ingridg57, at time of release you would use the voice commands or go to the Apps section

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Re: Amazon Prime Video to come to Xfinity X1

Just as long as you realize that you will still need a paid subscription to so called premium channels such as HBO, etc to be able to watch through Amazon Prime.

where did you read that? it doesn't apply to Netflix for example nor YouTube.

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Re: Amazon Prime Video to come to Xfinity X1

Amazon Prime gives you free access to whatever Amazon provides for free. In order to access premium channels that are paid subscriptions, those will not be free through Prime. Netflix is on the X1 platform but one still needs to pay for a subscription to access it and the same will hold true for Prime if you watch Netflix through Prime. You can get the app for HBO on Prime but you still have to log in using whatever way you pay for HBO. For example, I pay for HBO through Comcast which allows me to watch HBO on my Fire Stick when I'm in a hotel. However I MUST log into my Xfinity account and then I have to input a code which displays on the TV before I can watch HBO through Prime. I just don't want people being dissapointed when Amazon Prime shows up on X1 and they think every app they see will give them free access to so called premium channels. The good news is Prime has lots of great stuff, movies and TV shows, for free.

Re: Amazon Prime Video to come to Xfinity X1

RustyBen, it was in ComcastJessie’s original post

“ Xfinity TV customers will be able to enjoy exclusive and award-winning Prime Originals like Tom Clancy’s Jack Ryan, The Marvelous Mrs. Maisel, and Goliath, as well as live events and TV, titles available to rent or buy, or to watch with a Prime Video Channels subscription. “

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Re: Amazon Prime Video to come to Xfinity X1

Nothing has been announced yet

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Re: how do you add the Amazon Prime app to Xfinity ?

Re: how do you add the Amazon Prime app to Xfinity ?

Not through Comcast yet, it would be through a third party device. How do you presently access it?

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Re: Amazon Prime Video to come to Xfinity X1

Still nothing announced yet...

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Re: Amazon Prime Video to come to Xfinity X1

Still nothing announced yet...

This will be the thread that’ll have future updates, when the time comes

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Re: amazon prime video

It hasn’t been released nor has there been a date announ for release yet. It will be added to X1 boxes automatically

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Re: how do you add the Amazon Prime app to Xfinity ?

A recent update has started adding Amazon Prime app on X1 set top boxes. When it happens your boxes will be updated automatically. You can see the directions in the main post to find out more.

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Re: how do you add the Amazon Prime app to Xfinity ?

I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Amazon Prime Video to come to Xfinity X1

What are you referring to?

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Re: Amazon Prime Video to come to Xfinity X1

A date has still not been released.

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