Downloading Game Files

We are constantly updating and building in School of Dragons. Often, we add new features and functionality that require new bundles of files to be downloaded for optimum performance and gameplay. While every attempt is made to minimize both the file size and impact on players, we sometimes require new files be downloaded prior to playing which can cause a delay in getting into Berk and the School of Dragons. To minimize any possible delays, please keep in mind the following:

Internet Connection: Please check to make sure you have a strong internet connection before playing to ensure that you can quickly download the new files and features.

Close Other Programs:Since School of Dragons is a large game, closing other programs and browser windows will help speed up both the download process and gameplay.

Streaming Music and/or Videos:To enhance and optimize your download speed and gameplay, we suggest that you do not stream music and/or videos while playing in School of Dragons.

Improve Gameplay Performance and Reduce Lag

4 Easy Steps to Improve Gameplay Performance and Reduce Lag

To increase the quality of gameplay and/or reduce lag, please follow the following steps:

Close all browser tabs except School of Dragons

Play the game in full screen

Close background programs

Check wifi connection

How to Report a Bug

When reporting a bug, please include the following information:

Username: What is your School of Dragons username?

Computer: Mac, PC

Operating System: Windows Vista, Mac OS X Mountain Lion

Web Browser: Mozilla Firefox 7.0, Google Chrome

What were you doing when the bug occurred?: Please describe the steps that happened up until you experienced the bug

- Were you in the middle of a quest? Flying from one scene to another? Perhaps you were running other programs? The more details, the better

When did the error happen?: When did you experience the bug? Please specify what day and time you encountered the issue

Screenshot(s): If possible, please include a screenshot so our support team can see what the issue looks like.

Graphics Card: If running on a Windows system, please run DxDiag (Windows Key + R  DxDiag [ENTER]) and save the output to a file

If you have any other information you believe is pertinent to the bug report, feel free to include it. Thank you in advance for your cooperation. By following these guidelines, you will help us fix bugs much faster to make your gaming experience even better.

Please keep these rules in mind before reporting a bug:

Do Not Repeat: Help us keep the forum from becoming cluttered by conducting a careful search to see if there is already a thread concerning the bug you experienced. Remember, our admins are reading through all the threads, so it will actually make bug fixes faster if you simply continue another thread rather than start a new one. Even if your post is not replied to immediately, do not start a new thread or spam any threads with multiple posts. Sit back and relax. We’ll get to you soon!

Avoid the “Me, Too!” Virus: If you plan on reporting a bug, please avoid posts that only state that you experienced the bug, but provide no further information. While we want to hear about each player’s bug, the best way to keep our work efficient is for you to send us informative, descriptive reports that will help us track down and squash these bugs!

Retrieving Log Files

For us to see exactly where the problem you are having is, and what to fix, we need to see your log files. The log files are all of the game data that is collected while you play the game. We use the log files to pinpoint the issue and fix it in a timely manner for you.

In order to retrieve your log files, use the addresses below to search your computer depending on the operating system you are using:

Once you have located the log files, you may attach them in an email and send it to for further assistance.

Unity Fatal Error

Did you receive a Unity Fatal Error message when trying to load School of Dragons? This can occur because of corrupted Unity assets, potentially caused by a bad plug-in download. This problem can sometimes be resolved by uninstalling and then reinstalling the Unity Webplayer. Please follow the instructions below according to Unity’s website.

The first thing we recommend is that you clear the information that is currently being stored in your web browser cache and the Unity Web Player cache. To do so, follow these steps: