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Why do my clients do not fill out our customer satisfaction surveys?

A key aspect to consider when using customer satisfaction surveys is the way they are designed. To achieve a high response rate is very important the comfort of the person completing it and the ease with which it can be completed. This is almost as important as the questions that are being asked and will allow the clients to feel part of the continuous improvement process of the business.We must take advantage of the contact time with a client and use it efficiently in order to obtain the maximum benefits the information can offer.

The more pleasant the circumstances, the greater the willingness of the client to give information.To respond to these needs, Quick Audits designed a solution, which transcended the already obsolete paper evaluations and spreadsheets systems, resulting in a versatile survey tool that can be access from any device and geographical location.

The most appropriate platform for our Customer Satisfaction Survey

With so many several tools available to conduct the survey, how can you define the most appropriate platform? The most effective option will depend on the characteristics of the business and the type of information you are looking for. It is important to have several aspects in mind, such as the amount of time it will take to do the survey, the place where the clients will respond and the benefits that they will obtain from doing so. All these aspects can make a difference in achieving greater participation.

In order to maximize the results, you can offer an array of options that go from what outlet or tool to use in order to fill out satisfaction surveys, what types of gifts or discounts the customer will receive once completed, to given the clients the choice to complete the surveys at the time that is more convenient to them. In this sense, Quick Audits allows you to create surveys that can be answered from different platforms: via email, tablet or by scanning a QR code from a mobile device. Here are some advantages of each medium:

• Tablet:

o It is easily accessible, facilitating the customer to answer the survey during their waiting time, for example in a hotel while checking out.

o It is ideal for short surveys, and easy to answer in a short time.o The client completes the survey in the establishment, where the experience is well present (as opposed to the subsequent survey) and does not interrupt them while performing other activity.

o Shorten waiting times in certain situations and entertain. For example in a restaurant the waiter can approach the customer with the Tablet asking to complete the survey while waiting for the check.

• E-mail:

o Very effective to create customer loyalty programs, promotions, or contests, offering a benefit in exchange for requesting the data to the client.

o It can be sent to a larger number of clients and thus have a larger sample for the results of the surveys.

o Surveys can be a bit more specific or extensive as the client completes it in their home or in their free time.

• QR code:

o It is more versatile, it can be placed in the tables in the case of restaurants, in the rooms of the hotels, in waiting rooms.

o It allows to offer discounts for completing it in the moment, for example 2x1 drinks.

o It's fast. You do not need to open a web page or download a specific application. Just scan the code to complete the survey, allowing you to save steps to the customer where they could lose interest.

o Agile and practical. It is accessed through the mobile phone, an item that we have constantly at hand.

By creating a survey tailored to each need, it is possible to give clients the ability to express themselves with total peace of mind, thus providing the company with useful and interesting information for instant analysis.

FAQs

What devices or browsers can I use?

The benefit of our cloud based solutions is that they work on the majority of standard tablets, laptops, workstations and mobile phones that most people already have. Our solution will work on all industry standard browsers, such as Microsoft Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome. By having this ability you can use your cloud based solution anytime, anywhere and on any device.

Will the application always be available?

Quick Audits is accessible 24 / 7 and will be up at least 99% of the time. Our software is hosted in world renowned data centers and is completely redundant. We do maintenance in low traffic hours in order to make sure our clients don’t notice it.

What kind of Internet connection is needed?

In normal day to day transaction processing the user can use any standard internet connection including today’s mobile hotspots. Because all the work is being done on our servers, there is not a large amount of data being pushed back and forth. You will be able to navigate through dashboards, evaluations and reports at the same speed that you browse the web.

Who owns my data?

Quick Audits provides the means to tabulate, process and display your data. All data going into our software belongs to the client and it is readily available at all times. We back up data on regular basis and can make these backups available to our clients upon request.

Is my Data Safe?

We store and process data in the world’s leading hosting companies. This means your data is as safe as it can be. Quick Audits does not process nor has access to your credit card information. We work with companies that specialize in payment processing, ensuring that all of our transactions meet the highest safety standards.

What if Quick Audits stops operating or goes out of business?

As we mentioned before, the data you enter into quick Audits is yours to keep. In the unlikely event that Quick Audits would cease to operate, we will honor the “keep the lights on” philosophy and make our customers’ data available to them. For those customers that wish to continue using the software as an On Premise solution, Quick Audits will cooperate with them in order to deliver an On Premise version of the software.

What Are the Internet / Operating System (OS) Limitations?

The primary downside of SaaS is that it relies on a good Internet connection. You’ll know better than anyone how this will affect you. How’s your Internet? You will be able to use Quick Audits from any device that allows internet browsing and will be able to do so at the same speed you browse.

What payment method can I use?

You can sign up on our web page using a credit card or contact us in order to explore other payment methods. The most common payment method, second to credit card is bank transfers, but it may not always be a feasible option. If you do not wish to use a credit card you should contact us and we will seek for the best option, depending on your country and applicable laws.

What kind of support do you offer?

All of our paid products come with support hours when you sign up. These hours are meant to conduct brief training and answer typical set up questions. In case that the hours included in your package are not enough, we offer paid support. Any support arising from software malfunction or actions needed to be carried out by Quick Audits in order to guarantee service will not be charged.

Terms & Conditions

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.quickaudits.io website (the “Service”) operated by Quick Audits, Inc. (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others (the “Customer”) who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

ARTICLE 1. ACCESS TO SAAS SERVICES AND CONDITIONS OF USE

1.1 Access to SaaS Services and Limited License. Subject to the terms and conditions of this Agreement, Quick Audits
hereby (a) grants to Customer the non-transferable and non-exclusive license and right during the duration of the paid subscription to permit Customer and its authorized Users, acting on behalf of Customer, to access and use the SaaS Services. (b) Grants Customer a limited, world-wide, non-transferable, non-sub-licensable license during the duration of the paid subscription. (c) Grants Customer a limited, world-wide, non-transferable, non-sub-licensable license during the duration of the free trial, which may extend for 30 or 60 days. Quick Audits reserves the right to terminate all free trials at any time. Data collected during trial period does not belong to the Customer and will only become property of the Customer when a paid subscription is purchased. (d) Quick Audits will provide the SaaS Services using Quick Audits Software installed on equipment owned or controlled by Quick Audits, located at a Quick Audits’ Data Center. Customer has no right to receive or install any Quick Audits Software and has no right to receive any source code for the Quick Audits Software. There are no implied licenses that flow from this license. (e) Reserves sole ownership for the copy and distribution rights of any custom design and or installation requested by customer. Quick Audits reserves the right to commercially offer any custom made solution as one of Quick Audis’ product to the public.

1.2 Use of SaaS Services; Limitations. Customer shall not license, sell, lease or otherwise make the SaaS Services
available to third parties other than as expressly permitted hereunder. Customer may permit its Affiliates and Outsource
Service Providers to use the SaaS Services solely for the internal business operation of Customer subject to the terms and conditions of this Agreement. However, Customer will be responsible for its Affiliates’ and Outsource Service Providers’ compliance with this Agreement. Customer shall not remove notices and notations relating to the SaaS Services that refer to copyrights, trademarks, patents and other intellectual property rights. All Intellectual Property Rights in the Materials that comprise the SaaS Services or Professional Services are and will remain the exclusive property of Quick Audits or its licensors or suppliers, whether or not specifically recognized or perfected under applicable law. Any rights not expressly granted herein are reserved to Quick Audits or its licensors and service providers. Customer will not: (i) take any action that jeopardizes Quick Audits’ or its licensor’s or service provider’s proprietary rights in any Materials or acquire any right in any Materials; (ii) modify, reverse engineer, de-compile, or create derivative works of any Materials; (iii) remove or modify any proprietary markings or restrictive legends placed on any Materials; (iv) use the Materials in a way that violates any law, regulation or mandate; or (v) access or use the Materials in order to compete with Quick Audits or to assist someone else to compete with Quick Audits.

ARTICLE 2. CUSTOMER DATA, SECURITY AND CONFIDENTIALITY

2.1 Customer Data and System Data. Customer will provide all Customer Data to Quick Audits for use in the SaaS Services. Customer is solely responsible for the content and accuracy of the Customer Data and Quick Audits will not modify the Customer Data or test the accuracy of the Customer Data. Customer Data belongs solely to Customer and Quick Audits will safeguard the Customer Data as provided in this Agreement. Quick Audits will use the Customer Data solely for the purpose of performing this Agreement and will not use it for other purposes without first obtaining Customer’s consent.

2.2 Customer Backup. Customer acknowledges that Quick Audits is responsible only for performing a backup of the
Customer Data actually stored in its Data Centers.

2.3 Security. Quick Audits will implement and use industry standard security technologies in providing the SaaS Services. However, Quick Audits does not control and has no responsibility for the transfer of data, including Customer Data, over telecommunications facilities, including the Internet and Quick Audits does not represent or warrant that the SaaS Services will operate securely or that Quick Audits’ security technologies will prevent disruptions to the SaaS Services or prevent access to Customer Data.

2.4 Confidential Information. In addition to all other security and confidentiality obligations provided in this Agreement,
Customer and Quick Audits will take reasonable precautions necessary to safeguard the confidentiality of the other party’s Confidential Information, including at a minimum, the precautions taken by the receiving party to protect its own
Confidential Information but no less than a reasonable degree of care. Each party will: (a) not disclose or use the other
party’s Confidential Information for any other purpose except as necessary for the purposes of and consistent with the terms of this Agreement, (b) limit access to the other party’s Confidential Information only to its employees. (c) not sell, transfer, publish, disclose or otherwise make available the other party’s Confidential Information to any third party without the other party’s prior written consent; provided that if a party is required to disclose the other party’s Confidential Information under the terms of a subpoena, court order, governmental rule or regulation or other judicial
requirement, such party agrees to immediately notify the other party of the existence, terms and circumstances surrounding such a request or requirement so that the other party may seek an appropriate protective order and upon providing such notification, the disclosing party will be allowed to make such required disclosure.

ARTICLE 3. TERM AND TERMINATION

3.1 Minimum Term and Renewal. This Agreement commences upon the date of purchase and, unless earlier terminated or renewed as provided herein, terminates upon expiration of the Term purchased. Quick Audits reserves the right to deny the access to its servers and data to all users that do not possess a valid, unexpired subscription.

3.2 Termination for Cause. Either party may terminate this Agreement upon written notice and thirty (30) days’
opportunity to cure (if susceptible to cure) if the other party breaches a material term of this Agreement. However, if the breaching party documents a good faith effort to promptly cure a breach of a material term other than failure to pay in writing within thirty (30) days after receipt of the non-breaching party’s notice of such breach, the non-breaching party will not terminate this Agreement while such good faith efforts are continuing and provided the breach is cured in a reasonable time.

3.3 Insolvency. Either party may immediately terminate this Agreement, without penalty, in the event the other party files a bankruptcy petition of any type or has an involuntary bankruptcy petition of any type filed against it which is not dismissed within sixty (60) days of filing, ceases to conduct business in the normal course, becomes insolvent, enters into suspension of payments, moratorium, reorganization, makes a general assignment for the benefit of creditors, admits in writing its inability to pay debts as they mature, goes into receivership, or avails itself of or becomes subject to any other judicial or administrative proceeding that relates to insolvency or protection of creditors’ rights.

3.4 Consequences. Upon termination of this Agreement for any reason: (i) Quick Audits may immediately deny Customer access to the SaaS Services;
(ii) Customer will promptly (but in any event within ten (10) business days after termination) (a) return any Interface
Software, Documentation, and all other Materials to Quick Audits, and (b) supply an affidavit to Quick Audits signed by an officer or equivalent representative of Customer certifying that such actions have been completed;
(iii) Quick Audits will cooperate with Customer in the orderly transition of services and return any Customer Data and
Customer’s Confidential Information actually in Quick Audits’ care, custody and control. However, Quick Audits may
retain Customer Data in backup media for an additional period of up to twelve (12) months, or longer if required by
Applicable Law. Nothing in this Section will require Quick Audits to share any of its Confidential Information or Materials with a competitor of Quick Audits.

Termination of an individual Order Form, without termination of this Agreement, will not terminate any other outstanding Order Form or this Agreement.

3.5 Survival of Terms. All terms of this Agreement which, by their nature are intended, will survive termination of this
Agreement, including all payment obligations, use restrictions, confidentiality obligations,
ownership terms, indemnification obligations, disclaimers and limitations of liability.

Privacy Policy

The information we gather from users enables us to personalize and improve our services, and to allow our users to set up a user account and profile which will be used in Quick Audits. We request and display some personal information to other users and visitors of Quick Audits, which allows users to identify each other. We collect the following types of information from our users.

What information we collect

Personal Information You Provide to UsWe receive and store any information you enter on Quick Audits or provide to us in any other way. The types of Personal Information collected may include your name, telephone number and e-mail address. The Personal Information you provide is used for such purposes as allowing you to interact with other users, responding to your requests for certain information, products and services, and communicating with you about specials and new features.

Personal Information Collected AutomaticallyWe receive and store certain types of information whenever you interact with Quick Audits or obtain services from us. Quick Audits automatically receives and records information on our server logs from your browser including your hardware model, operating system version, unique device identifiers, and mobile network information including phone number, browser type, IP address, Quick Audits cookie information, and the page you requested. We also record the details of your transactions on Quick Audits.Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. This type of aggregate data enables us to figure out how often users use parts of Quick Audits or services so that we can make Quick Audits appealing to as many users as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our users, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and Quick Audits, so that they, too, may provide you with an optimal online experience.

E-mail CommunicationsWe may receive a confirmation when you open an e-mail from Quick Audits if your computer supports this type of program. Quick Audits uses this confirmation to help us make e-mails more interesting and helpful. We also compare our user list to lists received from other companies, in an effort to avoid sending unnecessary messages to our users.

Browser CookiesCookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Quick Audits cookies do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or what your screen name or email address is.Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We require that cookies be enabled for you to take advantage of the services we offer on Quick Audits.

Location informationWhen you use Quick Audits on a location-enabled device, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.

How we use information we collect

We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Quick Audits and our users.When you contact Quick Audits, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.We will use information as required by law.Quick Audits processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.