I have a user that came to me the other day saying her battery died and her device wouldn't charge. So, I took the device and tried to charge it, nothing happened, no red light, nothing. I reset the battery and tried to charge it, still no luck.

I, then, replaced the battery, the device powered up as usual. I let the battery drain a little and then began to charge it to make sure the USB port was working, and it was. So, I chalked it up to a bad battery.

Today, she calls me again stating the same thing, the device died, battery fully drained when she was in a business meeting, she put it on the charger when she got home and overnight, woke up and it was still dead. I grabbed it again and tried the same steps, won't charge. When the battery is drained it appears it won't recharge. Have any of you experienced anything like this before?

She has a 9330 running OS6.

__________________The difference between stupidity and genius is that genius has its limits.When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.Too many people miss the silver lining because they're expecting gold.[BES 5.0.3 / GroupWise 2012 HP2]

Have you tried leaving it to charge on this 'bad' battery for 2-4 hours or more, and then while still connected to the USB, remove the battery, replace and reboot. Any LED activity or the on-screen no battery icon?

No battery symbol. I even took the battery out while it was on the charger and no symbol. There isn't any LED activity of any sort until I put a new battery in the device. A completely dead battery shows no sort of response.

I have left it charge for a few hours and then do a battery pull to no avail as well.

__________________The difference between stupidity and genius is that genius has its limits.When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work.Too many people miss the silver lining because they're expecting gold.[BES 5.0.3 / GroupWise 2012 HP2]