Enterprise & Business Class

Developer and Small Startup Class

Shared Class

What makes our WordPress Optimized Servers so great?

We combined fast servers, guaranteed resources and a focus on security and then optimized every piece of the OS and backend application layers to be fully optimized for WordPress. Give your WordPress site the speed you want it to have.

Are you trying to decide which host you can trust?

One of the top comments we get from new customers is that they wish they would have tried Hostek sooner. With our un-matched customer support team, server engineers and redundant highly available infrastructure, Hostek can help you accomplish your IT goals.

What is the difference in the WordPress VPS vs the WordPress Server?

The WordPress VPS has less resources and works best for a single site.

The WordPress servers have more resources, can handle a heavier load and/or more sites.

Frequently Asked Questions

VPS (Virtual Private Servers)

The number of domains you can use on a VPS is
determined by many factors such as:

CPU and Ram

How active the sites are

Number of sites on the server

Having more CPU and Ram is best, up to a
certain point.

If the site is active we would recommend using
CloudFlare's CDN (Content Delivery Network).
This will reduce resources on your VPS.

The more sites you put on a VPS, the busier it
can be. For any serious site, we suggest
starting at least at the Silver level. If you
will be developing on the VPS for an extended
time before you go live, then start with the
Starter if you want; just remember the Silver
or Business will offer better performance.

The common web related ports such as web, SSL,
FTP, and email are opened by default. The ports
for RDP, MySQL, and MS SQL ports are restricted
for security purposes but can be opened for
external access within your WCP panel on
Windows-based VPS's.

We suggest only opening these ports to specific
IP addresses that are known and can be trusted.

If you have a custom application that needs a
non-standard port opened, please create a
support ticket and ask that the IP address of
your VPS be placed in our less restrictive
perimeter firewall group. You can then enable
the port within your Windows Control Panel.

Email

Greylisting is one of the top methods for
fighting spam. While it may initially seem like
an inconvenience, it is really a great tool for
spam prevention.

What greylisting does is the first time an email
address sends you an email, it will bounce it
back and tell the sending server to try again in
a few minutes. Most spam will not be retried,
which is the huge benefit of greylisting. Then
once the good mail server retries, your mail
server sees the mail as being good and adds it
to a database so that future email from that
sender is no longer greylisted and is allowed
right through the normal spam checking channels.

A payment gateway is not provided, but we
recommend you use WHMCS to manage your customers
and billing. WHMCS integrates with many payment
gateways like PayPal most likely your local
bank's merchant program which you may already
have. We have instructions on integrating with
WHMCS and can help you get started with this
if needed.

Yes. With our ColdFusion reseller plan, you can
add ColdFusion, Windows or cPanel/Linux accounts
within the same plan. Each domain is priced on a
tier based on the number of domains. As you add
domains, the price per domain goes down.

Control Panels (WCP, MochaPanel, & cPanel)

Yes. With our WCP/MochaPanel control panel, you
can create a user with limited access. You can
find instructions including how to create a new
user and how to use the limited permissions
checkbox section to control what access that
user has by clicking the link below.

To create a user for your developer (with
limited access if you so choose), follow the
link below to view the wiki article which
includes steps on creating a new user. You can
use the limited permissions checkbox section to
control what access the user has.

Billing

To update your credit card you will need to
log-in to your
client billing area.
Once logged in, left click "Billing" then choose
"Manage Credit Card" from the drop-down box
options. Enter the card information then left
click "Save Changes". If you need a password
reset you can request a new one at the URL
mentioned above.

We do offer Annual billing cycles for all
hosting plans except the Reseller Hosting
packages, as the Reseller plans are billed
monthly based on the number of domains on the
account.

If you would like to switch to an Annual
billing cycle please
submit a ticket
to our billing department. Be sure to include
the domain you would like to switch to the
Annual cycle as well as the answer to your
Security Question for verification.

Yes, you will receive a pro-rated refund if you
have already paid for an Annual billing cycle.
If you currently have a monthly billing cycle,
your account will be credited, upon request, for
the unused portion once the VPS has been ordered.

For all pro-rated refund request, please
submit a ticket
with your request to our billing department.

Yes, we currently offer Monthly, Quarterly,
Semi-Annual and Annual billing cycles for all
Shared Hosting and VPS Hosting services.

If you would like to change your billing cycle
please
submit a ticket
to our billing department.

Monthly billing cycles are the only option for
our Reseller plans as the service is billed each
month based on the number of domains listed on
the account. If you would like to pay in
advance, we do offer the option to 'Add Funds'
to the account. How this works is we will
generate an invoice for you to add a credit to
the account so that the invoice will be paid
automatically each month using the account
credit. We can generate the 'Add Funds' invoice
for the dollar amount of your choice.

If you cannot remember the answer to your
security question you can email
[email protected], using the email address on file for
alternative verification. Once the account if
verified we will be able to send you a new
password.

To change your security question you will need
to log in to your
billing control panel
.
Once logged in, please click on the drop down
box where it says "Hello, [Name]" and click the
link "Update Your Details", you can then click
Security Settings and change your security
question.

To add a new email account, please log-in to
your
billing control panel
and left click where it says "Hello, [Name]".
You will then choose 'Contacts/ Sub-Accounts'
from the drop-down box options. Click "Add New
Contact" from the "Choose Contact" drop down
box. You will then be able to select permissions
for the new 'Sub-Account'.

Domains (Registration & Contacts)

The system creates the invoice for renewal
automatically 14 days prior to the due date. You
can either wait for the invoice and renew at
that time or you can follow the steps below and
renew before the invoice is generated.

Log in to your
client billing area
.
Once logged in go to 'Domains' > 'Renew Domains'
and check the box next to the domain/domains you
wish to renew then click 'Order Now'.