BT box will not record

I have a BT DTR-T2100 that will not allow me to record. Pushing the record button on the remote and the box does nothing. The app also fails. The hard drive seems to be working fine though (recordings can be watched and deleted).

I have done a factory reset keep recordings but I would like to avoid wiping the recordings is possible.

Comments

I take it you are in the EPG, or watching a live broadcast programme, when you press Record?

If so, then the good news is that your box is likely recoverable, but the bad news is that it will likely need a full Factory Reset/MM5 to rescue it, and nothing less will suffice.

“Where’s ‘Jump to Time’ then? And all that other OldGen good stuff we were promised back, including the proper ‘Hide Channels’ and so on?” (Excerpt from ‘One Billboard Outside YouView Towers’, not coming soon to a box near you)