Mobile Consulting Services

Consulting and Technical Support Services for BlackBerry SolutionsBlackBerry mobile PDAs were at one time among the most successful products for achieving location-independent connectivity to email, calendars, web-based programs, and other critical business information. Progent can provide Vacaville, California businesses the expertise of BlackBerry-premier consultants who can assist companies to manage their BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the sophistication of small company IT technology has increased, and as the need for world-class security, dependability, and disaster recovery has grown to be the standard for organizations of all sizes, successful integration and support of BlackBerry solutions has grown more difficult. To deal with issues like security, business continuity, and synchronization of BlackBerry smartphones with a variety of email systems and corporate databases, small businesses frequently resort to external consulting firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier engineers who can help small businesses to design, administer, and troubleshoot BlackBerry environments affordably and effectively, eliminating the necessity for an in-house BlackBerry technology expert and lowering the cost and stress of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified security professionals. This range of knowledge, combined with Progent's efficient online support model, provides small companies an economical solution for incorporating RIM BlackBerry products productively into their IT system.

Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use management tools to enable you to track and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom mobile applications, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and safely.

BlackBerry Enterprise Server provides a variety of security capabilities starting with automatic encryption of information transmitted between a BlackBerry device and BES Server based on AES or Triple Data Encryption Standard. BES Server also permits great flexibility in selecting levels of protection to match the specific needs of your environment. Progent's BlackBerry authorized consultants can assist your company to select advanced security functions and activate them remotely. Samples of these over-the-air configurable security features are:

Lock down a device

Wipe information from a lost or stolen BlackBerry smartphone

Disable Bluetooth functionality

Enable internal protection against malicious attacks

BlackBerry Enterprise Server also offers versatility in selecting mechanisms to prevent mobile users from loading or executing unsecure or unauthorized code. Progent can help you to choose blocking techniques such as:

Specify precisely what programs are allowed on the device

Prevent third-party applications from using non-volatile memory on the BlackBerry device

Determine what resources external applications can access on the device

Restrict the types of connections external software running on the smartphone can establish

Prevent all external applications from being loaded or executed on the smartphone

Progent's Online BlackBerry-premier Support is Quick and Affordable
For companies in Vacaville, California who need quick and economical access to an authorized RIM BlackBerry support expert, Progent provides efficient remote assistance from a veteran support staff who have provided IT solutions to organizations in every state in the United States. (See Progent's client testimonials.)

Remote consulting services avoids travel expense and allows consultants to solve technical issues quickly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in all BlackBerry solutions and offer professional help in fields such as fixing synchronization problems, setting up BlackBerry Enterprise Server, and creating a secure, fault-tolerant network architecture for BlackBerry users. Credentials earned and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Server Support SpecialistProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures including resolving enterprise activation problems, adding and removing BlackBerry device clients, activating passwords, configuring over-the-air software installation and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry engineers can also assist you to use management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise system and assist you to define and install sensible security configurations.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified Solution DesignerProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology needs analysis, system design, deployment strategy and execution, performance tuning, design of a high-availability environment, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless solution that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist you to decide which management approach and hardware products match your requirements, and evaluate your messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, server hardware and storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can help you to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-premier security engineers to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent for Assistance from a RIM BlackBerry-Certified Expert
To get in touch with Progent about consulting assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or visit Contact Progent.

Progent's certified information technology consultants offer Windows Server 2016 migration consulting services to help businesses of all sizes to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can help your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.

Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

Progent offers several network security service bundles intended to provide larger corporations an independent and comprehensive security assessment from a group of premier security engineers. All Progent's security assessment packages feature a collection of procedures like network scans from within and from beyond the company security perimeter, professional analysis of results by accredited security engineers, creation of a paper explaining the findings, plus an interactive high-level executive summary and an extensive interactive outbrief for internal network managers.

The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to defend against ransomware or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your existing antivirus tools and backup procedures, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup system that reduces your vulnerability to a ransomware attack and aligns with your business requirements.

Progent's Palo Alto Networks firewall consultants can show you how to select, configure, and manage Palo Alto Networks firewall appliances to provide a modern cybersecurity ecosystem that spans your data center and cloud assets and protects any user anywhere with any endpoint device.

Progent's Microsoft-certified consultants can provide online or in-person expertise to help companies of any size to design, deploy, administer, and troubleshoot a backup system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from older versions of Data Protection Manager or from another backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent offers occasional support for fixing particularly challenging issues, or comprehensive project management support. Progent's consultants can also assist your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, previously known as CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco SRST solutions for high availability.

Progent's Meraki Wi-Fi access point experts offer remote and on-premises support to assist organizations of any size to plan, install, manage, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to configure and manage Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, performance, security, manageability and availability for wired and wireless clients irrespective of their mobility or computing device.

Progentís data center IT services are designed for businesses with equipment located at Internet Data Centers or data center colocation hosting sites and in need of on-demand on-site assistance at the co-location facility plus off-site help from Microsoft and Cisco Premier experts. Progent offers a complete range of IDC and IDC and collocation consulting services including system architecture evaluation, Windows and UNIX server installation and support, tech support for server and communications infrastructure, development and deployment of high availability configurations, defining and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and creating fault tolerant server and storage cluster systems.

ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware.

Progent's Cisco Jabber consultants can provide online or on-premises support to assist organizations of all sizes to plan, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced expertise for all the products, technologies and services that make up building an end-to-end Jabber collaboration solution including Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration ecosystem.

Progent offers fast access to the expertise of veteran Wi-Fi consultants who can assist you to determine the advantages of Ubiquiti UniFi wireless access points for your company and assist you to design, install, manage, and debug your UniFi network. Progent can also conduct a wireless site survey to help you to select, provision, and place UniFi wireless APs for optimal coverage and throughput.

Cisco's wireless IP phones are hardened wireless handsets intended for workers who are on the move within office, warehouse, health-care or other environments where management requires portable phones that offer more administrative control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Successful integration of Cisco's wireless VoIP phones usually demands that you set up and optimize numerous components of your Wi-Fi infrastructure such as wireless access points, switches, wireless LAN controllers, and management software. Progent's Cisco-certified experts can provide online and onsite assistance to help you create and manage a Cisco wireless VoIP phone deployment by providing services that can range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.

Remote server management cards give IT administrators full control over a server without the requirement for an on-site visit. Through remote server management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to plan, implement, and support a high-availability business network that incorporates remote server management cards and Progent can use these remote management cards to provide efficient remote technical help. Progent is familiar with a variety of remote server management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote management cards.

Progent is a pioneer in cost-effectively providing enterprise-class IT support to small businesses. Progent's success in handling the network support needs of the historically underserved small company sector is the cumulative result of major technical and process breakthroughs that have removed much of the conventional expenses out of administering IT service, injected unmatched technical skill into the IT service system, and dramatically accelerated the repair cycle.

Les Kent has a 35-year history of successful network integration, business administration, sales, and operations. He has shown a talent for developing elegant information technology solutions while working as a network architect, software developer, project manager, implementation expert, and troubleshooter for small companies, start-ups, and major enterprises.

Progent's Juniper-certified network consultants can assist you to plan and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your infrastructure, and upgrade efficiently from discontinued equipment to the latest releases. Progent's Junos OS engineers can offer expertise with Juniper's flagship network control software to help your business to streamline the management and strengthen the security of your Juniper VPN devices and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations maintain environments that include a mix of Juniper's OS platforms.

Progent is structured to provide comprehensive remote consulting for all technologies associated with small business IT systems and allows you to outsource an array of strategic, on-demand services such as a part-time Chief Information Officer to provide senior-level IT design and budgeting capability, a Call Center for help desk support, 24x7 remote monitoring, spam/virus protection as an outside-the-firewall service, best-practices project management help for major projects such as site relocations oroperating system migrations, connectivity consultants for designing fast and reliable infrastructure, certified security specialists to ensure information safety and compliance, disaster recovery specialists to help design business continuity plans, and software developers to write, customize, or troubleshoot business applications.

Microsoft Lync 2013, renamed Skype for Business, allows organizations of any size to build a manageable and secure communications ecosystem that supports the modern BYOD computing style with IM, presence, audio/video and web meetings with application sharing and whiteboard, and both IP and PSTN calling across a wide range of stationary PCs and mobile endpoints. Progent's certified Lync 2013 consultants and system integrators can assist your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your IT staff and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.

Progent's Microsoft-certified consultants can provide online or onsite expertise to help businesses of all sizes to plan, implement, administer, and troubleshoot a backup-and-restore solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 implementation for onsite, cloud, or hybrid environments. Progent can provide occasional help for fixing especially challenging issues, or full project management support. Progent can also assist your business to design SCDPM 2012 into a comprehensive disaster recovery plan.

Microsoft CRM helps mid-market companies nurture profitable client relationships. Built-in Sales and Customer Service components allow employees to share information to help improve selling success and offer steady, efficient customer service. Progent can configure the optimal network infrastructure, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your marketing or customer support databases.

Progent's Microsoft-certified consultants can help businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help your business to migrate from an older release of SCVMM or from a third-party management system, and Progent can show you how you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you realize the highest possible return on investment.

Progent can help you to evaluate the many subscription plans available with Office 365 and configure your information network with Office 365 so you derive maximum business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also help your business to create and maintain hybrid ecosystems that transparently combine on-premises and cloud-based products and services.

Progent's consultants can help you to assess the benefits of Microsoft Lync Server 2010 for your business and can assist you to plan and execute a deployment of Microsoft Lync Server 2010 that consolidates the management of Instant Messaging and Presence and increases the output of your in-house employees, telecommuters, and mobile workforce. Progent can also assist you to carry out an efficient upgrade to Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Microsoft Lync Server 2010 with Microsoft Exchange, SharePoint, and Microsoft SQL Server, show you how you can run Microsoft Lync Server to improve the collaborative functions of MS Office applications, and offer training and ongoing technical support for Microsoft Lync Server 2010 and other Microsoft products.

To deliver cost-effective IT support for small companies, Progent offers comprehensive IT outsourcing packages that offer small companies quick access to network expertise without forcing you to hire, educate, and manage an expensive in-house IT team. Progentís IT outsourcing packages offer you an economical way for creating a secure and robust environment for your important Microsoft Windows business productivity suites such as Office XP and Office 2003.