A lot of dog owners start to see results within the first 7 days with their dog. However, every dog is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see effects. We recommend using ADAPTIL Diffuser for at least one month.

If your dog’s behaviours are not related to stress, ADAPTIL will not help.

If your dog’s behaviours are due to a lack of proper training (e.g. hyperactivity, over-excitement), ADAPTIL will not help.

If your dog’s behaviours are due to a lack of stimulation in the environment, ADAPTIL will not help.

If your dog is house soiling due to a lack of toilet training or due to medical reasons, ADAPTIL will not help. It is important to consult a veterinarian to rule out any potential medical issues in your dog.

ADAPTIL will not help and should never be used in case of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your veterinarian or a veterinary behaviourist.

It takes 24 hours for the Diffuser to heat up and diffuse at optimal capacity, and for the pheromones to fill the room. For situations that can be anticipated like fireworks, you should plug in the Diffuser 2-3 days in advance.

ADAPTIL Refills should never be used with another plug-in device such as an air freshener or insect repellant.

ADAPTIL Diffusers should never be used with another refill.

ADAPTIL Diffusers come with a plug that fits with the local electric systems of the country it has been bought from. They cannot be used in a country with another voltage. They should never be used with an adapter or a voltage converter as it may lead to serious safety issues. Please check before use that your Diffuser has the appropriate plug to be used in your country.

The Refill vial is made from recyclable plastic materials (PET). The Refill cap is made from polyethylene (PE). These are generally recyclable materials but please check with your local recycling provider as to whether these materials are acceptable for recycling.

ADAPTIL is a synthetic copy of the dog appeasing pheromone, which is the signal of security and comfort for dogs and puppies. ADAPTIL Collar releases these pheromones to help dogs feel reassured and relaxed in all challenging situations.

A lot of dog owners start to see results within the first 7 days with their dog. However, every dog is unique. Depending on how long the signs have been present and how severe the signs may be, it may take longer to see effects. We recommend using ADAPTIL Collar for at least one month.

If your dog’s behaviour is not related to stress, ADAPTIL will not help.

If your dog’s behaviour is due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

If your dog’s behaviour is due to a lack of stimulation in the environment, ADAPTIL will not help.

If your dog is house soiling due to a lack of toilet training or due to medical reasons, ADAPTIL will not help. It is important to consult a veterinarian to rule out any potential medical issues in your dog.

ADAPTIL will not help and should never be used in case of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your veterinarian or a veterinary behaviourist.

Do not put another collar or a bandana between ADAPTIL Collar and your dog’s skin, as it will block the contact and therefore inhibit the release of pheromones.

Do not put the collar in contact with shampoo or chlorinated water (in a swimming pool). If you dog is swimming in the sea or lake just one time with the collar, it is ok to keep the ADAPTIL Collar on.

Do not fix a lead on the ADAPTIL Collar, as it would not resist the tension and would fall off.

You should leave the Collar around the dog’s neck at all times for one month once the sachet has been opened.

Your dog will benefit by constantly being exposed to the pheromone. If you remove the Collar, the pheromone will still be released but at a lower rate (even when kept at a low temperature (i.e. in the refrigerator) and the efficacy of the collar may be affected (it is impossible to quantify how long the collar will remain effective). The 4 week efficacy cannot be ascertained.

ADAPTIL is a synthetic copy of the dog appeasing pheromone, which is the signal of security and comfort for dogs and puppies. ADAPTIL Spray releases these pheromones to help dogs feel reassured and relaxed in all challenging situations.

ADAPTIL Spray is not indicated against motion sickness when travelling by car. For this reason, we recommend the dog should not have eaten for at least 6 hours prior to travel to avoid nausea and vomiting, but do not limit water before travelling.

If your dog’s behaviour is not related to travel stress, ADAPTIL will not help.

If your dog’s behaviour is due to a lack of proper training (hyperactivity, over-excitement), ADAPTIL will not help.

If your dog’s behaviour is due to a lack of stimulation in the environment, ADAPTIL will not help.

If your dog is soiling the car due to the lack of toilet training, or due to medical reasons, ADAPTIL will not help. It is important to consult a veterinarian to rule out potential medical issues in your dog.

ADAPTIL will not help and should never be used in case of aggression towards humans or other dogs. In such situations, we strongly recommend consulting your veterinarian or a veterinary behaviourist.

Trials have been conducted to ensure the ADAPTIL products are safe for dogs and puppies. Since it was developed, ADAPTIL has been used for millions of dogs worldwide. There is no minimum age for using ADAPTIL, puppies are able to perceive the pheromone released in the environment and will respond accordingly. If you experience any issues please contact your veterinarian.

When used as directed, the pheromones contained in ADAPTIL are safe for use around humans. The product may irritate eyes, nose, throat and skin. Avoid inhaling spray. If skin contact occurs wash your skin thoroughly with soap and water. If eye contact occurs wash immediately with water. If irritation persists consult your doctor.

The pheromone used in ADAPTIL is specific to dogs and cannot be detected by humans. The electric Diffuser plug complies with Australian and New Zealand electrical safety standards. The plastic materials used are self-extinguishing (V2 grade).

When the Diffuser is used continuously, we recommend changing it every 6 months for the best results.

Some caged birds are known to have sensitive respiratory systems (in particular Psittacines: parrots, budgerigar, etc). Therefore, if you are using ADAPTIL Diffuser, as a precaution, we recommend plugging in the Diffuser in a different room. For further recommendations or information, we recommend consulting your veterinarian.

The pheromone in ADAPTIL is specific to dogs and is not detectable by fish.

But as for any in-home Diffuser, if you are using the ADAPTIL Diffuser, as a precaution, we recommend plugging in the Diffuser in a different room.

If the dog spends most of their time in the room with the aquarium, we recommend using an outlet as far from the aquarium as possible. This is only a precaution to avoid oily, diffused active ingredients settling on the surface of the water. The components themselves are not classified as toxic for the environment. For further recommendations or information, we recommend consulting your veterinarian.

The diffusion of the liquid from the Diffuser is a very slow process. In normal conditions of use, it is difficult to see any change in the vial over the first week of use. Slight variations will occur depending on environmental conditions.

To make sure your Diffuser is working properly, check that:

the wick is not broken

the wall switch is switched on

the device is turned on all the time (sometimes an electrical outlet is controlled by a wall switch)

The pheromone is contained in an oily carrier which rises in a column of warm air above the Diffuser. If this rising air is blocked (e.g. under a shelf, table, furniture) the oil may re-condense and leave a visible mark.

Do not plug the Diffuser under any furniture or object protruding from the wall as it needs a clear distance of 1.2 meters.

Usage with open windows and doors may result in diffusion at a faster rate. The product may not last the full expected 30 days. In such a case, a different diffuser location should be considered within the house, targeting the area where the dog spends most of its time.