Gulf Power customers should stay alert for telephone scams

PANAMA CITY, Fla. – Gulf Power says that scammers continue to target their customers in a scheme where business owners and residential customers receive calls from a person claiming to represent Gulf Power and demanding payment or their electric service will be cut off.

Gulf Power continues to work with law enforcement in reporting these incidents, but the company has received an escalated amount of calls from customers reporting fraudulent calls in recent months. Customers are being told their electric bill is past due and that their electricity will be cut off if the customer does not provide a credit card payment or other forms of immediate payment.

Gulf Power advises customers that:

Gulf Power employees will never call a customer at home seeking any personal information, including credit card numbers.

Gulf Power representatives will never ask a customer for money when they visit a residence.

All Gulf Power representatives carry badges with picture identification that includes the employee’s name and the company’s name and logo.

Customers should call Gulf Power at 1-800-225-5797 if they have any questions about the identity of anyone representing Gulf Power.

Gulf Power is working with local law enforcement agencies to identify the perpetrators. If anyone has been victimized by one of these schemes, or has any information about suspects, they are asked to call local law enforcement and to contact Gulf Power at 1-800-225-5797.