New QuestionWhich of the following is a file on a computer that links to another program or file somewhere else on the same computer?

A. ShortcutB. URLC. AttachmentD. FTP

Answer: A

New QuestionWhich of the following defines why backup verification is important?

A. To ensure that the backup runs as quickly as possibleB. To ensure that the backup can be stored indefinitelyC. To ensure that the backup can be saved to the cloudD. To ensure that the backup contains usable data

Answer: D

New QuestionA home computer that has been in operation for more than five years is now suffering from random shutdowns during the day. The PC is set up in an enclosed cubby built into the home office desk. Which of the following is MOST likely plaguing the PC?

New QuestionA user installed a new scanner on a desktop personal computer without any documentation. The scanner powers on, the lamp turns on, and then the unit stops with a failure light lit. Which of the following should the user do FIRST?

A. Go to the scanner manufacturer’s website and download the current installation information.B. Check the personal computer manufacturer’s support website for information about scanner installation.C. Find a scanner user group website and ask for help.D. Update the scanner firmware and drivers, then reinstall the scanner.

Answer: A

New QuestionWhich of the following can a user configure on an operating system so that an audible sound is made when an error message is displayed?

A. EncryptionB. Hot keysC. Accessibility optionsD. Screen captures

Answer: C

New QuestionA technician is trying to access a user’s files and is unable to open any folder or file. Which of the following BEST describes the situation?

A. The folders contain older versions of the files.B. The files are corrupted.C. The technician needs to change the file attributes.D. The technician does not have permissions.

Answer: D

New QuestionA user working on a laptop notices the mouse cursor frequently moves to random locations in a document while typing. Which of the following should the user do FIRST to help resolve this issue?

A. Ask tech support for help.B. Reboot the laptop.C. Turn off the touchpad.D. Reconnect the mouse.

Answer: C

New QuestionWhich of the following settings will a user configure as part of the initial operating system setup wizard? (Select TWO).

New QuestionAnn, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem.Which of the following is the cause?

A. The monitor power cable is unplugged.B. The video cable has become disconnected.C. The video driver is not installed.D. The operating system has encountered a stop error.E. The screen saver has activated.

Answer: B

New QuestionAfter initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?

A. The application has to be registered to the user.B. The application must be upgraded to a 64-bit version.C. The application must be activated.D. The application needs to be reinstalled.

Answer: C

New QuestionAfter installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician need to adjust to resolve this issue?