Windows 10 help

Active Member

I need some help, my mother in law (MIL) just upgraded her pc to windows 10, and bought a new acer monitor, now the problem is when she switches on all the start up & desktop is really blurry and the only way to fix it is to remove the power socket then put it back in & it all corrects itself, her pC guy reckons its the wifi router that needs replacing but i cant see that being the case, any help please

iHelpForum Jester & Door Greeter

Hello Gallorg, I would agree with Veeg in his doubts that the Wi-Fi is causing the problem. Monitors and their cables are too well shielded for this to be the case. What I suspect is a video cable or connector issue. Without the specs on the hardware I am only guessing. If you have an extra video cable then do a swap to see if that helps.

Active Member

Ok she reckons she changed the cables with it still playing. By the time I got round to her she's taken the machine to this pic guy who apparently has taken out a graphics card which isn't comparable with Windows 10. She was using vista from memory. I have to say how a graphics card would intervere on start up. Apparently it's working ok now and the guy did it for free. Does this sound right to any one?

iHelpForum Jester & Door Greeter

Ok she reckons she changed the cables with it still playing. By the time I got round to her she's taken the machine to this pic guy who apparently has taken out a graphics card which isn't comparable with Windows 10. She was using vista from memory. I have to say how a graphics card would intervere on start up. Apparently it's working ok now and the guy did it for free. Does this sound right to any one?

The motherboard handles the lower functions of the video card on boot. When Windows starts up it takes over when the video drivers are initiated. When your video card starts as it should then when Windows starts and issues appear it is likely driver issues but if issues appear from a cold boot then it is likely a hardware issue. It is possible that the video BIOS on the card had become corrupted. Windows 10 does not work well with older devices so I would give the PC guy a pass and a hearty good job for helping your Mother-in-Law.

Because, you know, Obama.

I experienced a variety of video related issues when first upgrading several PCs to WIndX - including one case of "fuzzy screen". All of them resolved themselves after at least one restart. The only machine that presented a continuing challenge was the one I tried to correct myself.