Mitel IP5207 Hi there, We have given a client a number for which his clients call through to. When the call is picked up then a recording comes up saying press 1 for sales, press 2 for tech support etc. We have in the past programmed the numbers into the system and the numbers have now changed and we are unsure of how to change the settings. Can you help with steps of how to change this?? Thanks

1 Answer

Anonymous

Re: mitel IP5207

You will need access via the web browser to the 3300 esm (database). Assuming you have a user log on ... select all forms alphabetical and select multi-level auto attendant. This will list all auto attendant boxes. High light the required one and click change. You can now change the option 1,2.. dialables

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This is not a 5330 question but a system question. This phones will work on more than 1 system. On a Mitel 5000 or Inter-tel 5000 system the feature code is press the digit 4 then dial the extension number. Hope this helps.

But if you dont want to go that much advanced, you can opt for CRM connectors. In general they are called CTI. Computer telephony integration.For Mitel IP Phone, I dont know what PBX you are using. Refer : http://www.mitel.com/resources/ap_51009460RA-EN.pdfThe following are general steps.1. Create CTI account in your PBX.2. Download a CTI client.3. Connect CTI client with your PBX and map with your extension. 4. Whenever you get a call a page will open. Opening a link when no answer is depends on CTI client.

Are you attempting to upgrade the firmware on the phone, or the phone system itself?
We have a SX-200 ICP and are currently in the process of upgrading so our teleworkers can use newer phones than the 5220's. It requires you have a current support agreement with your vendor because you have to be able to log into Mitel's Application Management Center (http://www.mitel-amc.com).

Hi this is probably because the phone has gone to Hotdesk mode and your company blocks hotdesk phones from making external calls. You will need to log back into the phone. If you know your extention number you can press *96 on the phone you then need to enter your extention number and press # you then need to enter a pin number. If you do not know your oin or have not been given one try pressing # again if the phone reasks for the pin you will need to contact your systems administrator to reset your pin - Hope this helps (ps *97 loggs the phone out)