Rider Tip: How to Report an Issue with your Uber Ride

Recently, we’ve been receiving a lot of comments, emails and messages from Uber riders who have their concerns and issue with Uber ride. So here’s a tutorial on how to report an issue with your Uber ride to Uber support.

How do I report an Issue with my Uber ride?

Uber recently launched their Help Center where riders can report incidents or issues about payments, driver behavior, lost items, unsubscribe to notifications, you want to change the rating you gave to the driver, etc. Here’s how to access the Uber Help Center:

Happy Riding and Safe Driving! #UberMNLTips

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13 Comments

HI! can you help me, i had my last trip should be cost P51.00 pesos only from BF homes paranaque to Perpetual Laspinas. and when i arrived in my destination its already cost 251.00 and its only 2 kilometers away from pickup location. the driver said, i have cancelled trips which has booking fee .however i advice to cancelled all this trips bec. they will give their ID pa sa looban ng BF homes. which will take long pa. so i suggest the driver and called them to can cancel my trip. so lumabas nlng ako sa bf homes, pra hindi na sila mgiwan ng ID.
the last driver suggest to email you about my concern and its possible to retrieved my 200 pesos. since this trip was already cancelled. please give me feedback on this. the trip should be 51. 00 only.

Am also requesting for a refund, I booked for an uberpool but the driver stopped midtrip due to car problem and I was charged FULL amount. How inconvenient right? and now I’m trying to reach these people pero it seems na they do not take actions sa mga gantong cases.

Hi,
I had an issue with my October 31 Uber ride.
It should be a free ride but still the driver didn’t notify me instead took my cash payment and left. I was just notified that it was free when my uber receipt was sent to me via email. I hope this can be actioned i’ve tried to get in touch with you several times but no response.
Here are the trip details of that specific ride:
Driver and vehicle details: Paterno – Toyota Innova – Color Red
Pick-up Location: Las Villas Del Cielo Subdivision
Estimated Pick-up time: 11:17AM
Destination: The Hair Studio Manila
Estimated End of trip: 11:24AM
Looking forward to your prompt action.
Best,
Your Name

If you had an issue with your trip (about fares, payment, lost and found, driver behavior, etc), you can report your concern via the Uber Rider App [Go to Menu > History> Select Trip > Select Need Help > Select specific issue] Or you can also login to help.ubrer.com.
Here’s a tutorial on how to report your concern with Uber: http://ubermanilatips.com/how-to-report-an-issue-with-your-uber-ride/

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UBER MNL Tips is your guide to the basics you need to know about UBER Manila. We'll give you tips and tricks so you get the best Uber experience. This blog is made by fellow riders and avid fans of the disruptive innovation that is Uber. We want to spread awareness and share its awesomeness with other riders.
This blog is not affiliated in any way with Uber. No misrepresentation intended.