Friday, 28 January 2011

Body language

“Sit as the horse driver of the mail coach. Don’t lean back in your chair. The way you sit communicates. The mail coach driver communicates you are interested, enthusiastic, you are on top of the issue. If you lean back in your chair, your body communicates the opposite. When one of you is doing the talking, nod from time to time, it shows the whole team is on board. Make eye contact with the client and make notes when he speaks. It 'tells' you listen and take good notice of his or hers ideas.” My colleague Gillian Martin Mehers and I are advising the team that has to present their approach of a project at the inception meeting. Gillian offers the team a link to a very recent learning resource on body language.

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Positive Change

A sustainable future requires change at all levels. Change is an individual and emotional event – that depends on collective actions for success. Deep listening, communication, learning and facilitation can help to create the will to cooperate: the key to trigger positive behaviour change.