ChangeGear Service Request Management

Implementing the ChangeGear Service Request Management module allows your IT Organization to better manage the most common and low impact Incident types in a more efficient and cost effective manner while improving your ITIL based processes. With Service Request Management your users will be able to request information, advice, standard changes or access to an IT Service.

Benefits

Separate your Service Request Fulfillment from Incident Tickets

Easy escalation to Incident, Problem or Change

Raise the level of your ITSM maturity

Dramatically improve customer satisfaction

Ensure SLA reliability

Increase visibility of IT across the enterprise

Previous Content

ChangeGear Service Catalog

Implementing a Service Catalog enables your IT organization to increase value by communicating your IT serv...