October 13, 2018 - Tallahassee

Citizens will open the mobile claims center at 12 noon CDT in the Sam’s Club parking lot, 1701 W. 23rd St., Panama City. The Panama City site joins a CRC already operational in Tallahassee.

CRCs provide in-person service to policyholders who may be cut off from their usual means of communication. CRC staff can answer questions and help policyholders report a catastrophe claim. They also can issue advanced payments for additional living expenses, if appropriate.

Citizens representatives and claims handling specialists are now available at two separate sites from 7 a.m. to 7 p.m., curfew permitting.

Catastrophe Response Center Locations

Sam’s Club (Parking Lot)

1707 W 23rd, St.

Panama City, FL 32405

Opens: Sunday, October 14, 12:00 p.m. CDT

Daily 7 a.m. to 7 p.m., curfew permitting

Walmart Supercenter (Parking Lot)

Fallschase Village Center

4021 Lagniappe Way (Off Mahan Drive)

Tallahassee, FL 32317

Daily 7 a.m. to 7 p.m.

To make your CRC visit more efficient, please bring the following information, if available. CRC volunteers can assist you in locating this information if you have a Photo ID and insured property address:

Policy information

Current contact information

Date of loss

Description and photos of damage (if possible)

Citizens customers have a number of options to file claims. Citizens representatives are available 24/7 to handle claims calls at 866.411.2742. Policyholders also can file claims online via myPolicy (A short registration process may be required.)