Note: Please cart out your instock items separately during checkout if you would like to receive them earlier.

Footwear size guide

The Dancing Jewels footwear is true to European sizing unless stated otherwise.

E.g of Footwear chart for reference only. Individual measurements may differ for design of the shoes. Please refer to product page for more details.

*Strictly for reference only

You may also refer to the below size conversion chart for reference

Normal Mail (Without Tracking Number)

There is no tracking number for normal mail and the merchant will not be liable for any lost packages as the item cannot be tracked as much as they would love to help you. The merchant strongly recommends the Smartpac or Standard Courier option.

Singpost Smartpac (With Tracking Number)

Singpost takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays).Items via Smartpac will be delivered to the letterbox if nobody receives it when the Postman delivers to the door step. If Singpost is not able to fit the package into the letter box (E.g They do not have access to the back of the letter box for certain Condos), they will leave a collection slip to collect the package at the stated post office within 10 working days before the package gets returned to us. Flat rate of $3 for min. purchase of SGD 50 Complimentary Smartpac/ Courier for min. purchase of SGD 100 Item can be tracked at http://www.singpost.com/track-items The SM Tracking number will only reflect status when package is about to be delivered (likely on the same day)/ has already been delivered.

Standard Courier: (With Tracking Number)

Roadbull takes up to 3 working days (Excludes Saturday, Sunday and Public Holidays) Contact number is required. Item can be tracked at https://www.roadbull.com/ Flat rate of $3 for min. purchase of SGD 50 Complimentary Smartpac/ Courier for min. purchase of SGD 100

Express courier: (With/Without Tracking number)

A top up of $3 from the usual standard courier method is required.Payment has to be received by 2PM for item to be delivered on the next working day. Do email hello@shopperboard.com for express courier requests.

Please note that the refund policy is only in terms of credits.

Exchange & Return

Exchanges are only applicable for regular priced items for the following reasons:

An incorrect item

A defective item

Requests for exchanges other than the above reasons will not be entertained. Please note that the merchant does not accept returns if the size or cutting doesn't fit. Do check the measurements and specifications as provided in store.

Postage charges to and fro will be borne by the customers. Postage fees incurred for exchanges would be the actual fee that Singpost/courier charge without any subsidies from the store.

All exchanges and returns have to be submitted to hello@shopperboard.com titled [Exchange Request] Order number XXX (alphabetics) with snapshots of the defects within 5 working days from date of posting. Items have to be mailed out within 5 working days after an email has been sent on the return/exchange procedure. Exchange requests sent in via other methods e.g wrong email/ facebook/instagram will not be entertained.

Requests for exchanges and returns thereafter will not be entertained.

Please kindly ensure that the parcel is returned in its original condition, unworn and unwashed with the tags intact.

The merchant reserves the right to reject any exchanges if the above point is not fulfilled.

The merchant reserves to right to reject any exchanges that has not been confirmed. Any shipping cost incurred to return the package will be borne by the customer.

All exchanges are assessed on a case-by-case basis and the merchant reserves the right to exercise discretion in permitting or rejecting all requests for exchanges.

Defects/ Incorrect items sent

The merchant checks all orders before sending. In the event a defective/wrong item has been sent, they sincerely apologise.

Please drop an email to hello@shopperboard.com within 5 working days with a snap shot of the item/ area of defect.

The merchant will send a replacement piece of the item if there is an available piece. There is strictly no refunds if a replacement piece is available.

In the event that the item is no longer available, refunds in terms of ShopperBoard credits will be issued.

Postage charges incurred will be refunded via ShopperBoard credits.

Returns for defect/incorrect items follow the above points from 1.3-1.6

Please only send back the item once a confirmation has been given. The merchant reserves to right to reject any order that has not been confirmed. Any shipping cost incurred to return the package will be borne by the customer.

For items that has been sent back to the merchant but does not have the defect mentioned, postage fee for the return of item will be chargeable. If no top up was done for the postage fee, item will be disposed after 14 days.