One feature that a lot of Salesforce users love to use is the Tracking HTML Email feature. It’s a powerful tool that can help sales and sales development professionals understand if they’re reaching their target audience effectively. Unfortunately, this simple tool can cause a lot of head scratching if not properly understood.

Ever wonder where those stock images are located that salesforce.com uses in its advanced formula examples? You know, the image of rating stars or the cool flag icons used within fields to visual highlight the status. Still not sure? Then here is an example. When I want to use these icons I can never seem to locate their whereabouts. I know they are buried in the help documentation somewhere, but want a quick reference.