I have presented in previous posts how to create a cool websites and how to convert more visitors into clients. Newsletters are also part of the designing/branding of a company online, they usually come together with the site, so it’s still a designer’s job. You might thing that newsletters are old school and social networks have replaced them but they still convert very well and are more suitable for non technology companies where customers don’t necessarily get that much in touch with social networking. Newsletters are great because they target a specific audience that is clearly interested to hear more about the company’s product and services.

Creating a newsletter is not that difficult but you have to create it in such way to maximize the results, just like in the case of the site:

attracting subscribers (or having someone to receive the newsletters)

design guidelines for the best newsletter

using the right dimensions

test the newsletter on various email clients

tips and tricks

using a service provider to send the newsletter

text to image ratio

the landing page

converting the subscribers into buyers

the perfect time to send a newsletter

measure the conversion rate

do not spam

How to attract more subscribers

There are more ways to attract subscribers to your newsletter but probably the single most important factor is having something of value to offer to the subscribers. It can be:

information – tutorials, how to’s, professional and unique content the subscribers can’t get elsewhere

special prices for subscribers

prizes (money, free products)

announcements on future products

anything else that represents enough benefit to make people leave their contact details.

These benefits (or what the subscribers will get if they sign up) should be clearly visible in the subscribe to newsletter area, together with a clear privacy policy (assuring the visitors nothing bad will happen to their contact details) and unsubscribe policy. Basically minimizing risk and maximize benefits. You should take this into consideration when designing the site. And (it’s obvious but to be sure I’m going to mention it) the newsletter subscription area should be easily reachable and visible.

Of course, nowadays attracting subscribers to the newsletter can’t be thought outside of a larger marketing plan that includes social networking. Because one of the ways to increase the list of subscribers is to expand your social network. Subscribe to other, use twitter, Facebook and YouTube to promote your services. Having a great social friend network is the best way to attract more visitors and future customers. Because posting on social networks will spread your news to your friends and from there on to their friends and so on, (that’s called going viral).

Converting from social networks to email subscribers is important because one might not be active for a while on the social networks but it’s almost sure it will get the newsletter!

For more information about how to attract more followers, take a look here.

Design guidelines for the best newsletter

Using the right dimensions

When you create a newsletter it’s best to create a teasing effect to attract the reader’s attention and to make them interested to read more about what you offer in that newsletter and go to the landing page. When it comes to the width of the newsletter, the common practice is to be less than 620px wide and that’s quite easy to follow, but what about the length?

The length of the newsletter depends on how many products or services you are willing to offer with that newsletter. If the newsletter has a monthly frequency then you should only point out some reductions for that month or some special deals. If you send a newsletter twice a year, or by season than you have more information to offer so your newsletter could be a bit bigger. But the most efficient area is what the receiver can read without scrolling, so you have to focus the most important bits of information and call to action in the first half page (that depends of course on the email client software). If you have lot of information to display, one way to make it shorter is to have excerpts in the newsletter with "read more" links that go to separate pages online.
You can read more info here.

After you have created your newsletter the first thing you should do is to test it on different email platforms like Gmail, yahoo, outlook and thunderbird. You have to test it because everybody has a different way of reading a newsletter and there are some differences between these e-mail reading platforms. And of course, the worse thing might happen to your beautiful newsletter is to be un-readable.

For example, if you design a newsletter with some background images then you have to know outlook 2007 doesn’t support background images. The best way to design a newsletter and to make sure you have some compatibility on all platforms is to use tables. Using tables for a newsletter saves you a lot of trouble because if you choose divs then you have to place some of them with float and some email clients don’t recognize float when reading an e-mail. These email clients like outlook or thunderbird don’t recognize all HTML tags because they are not web browsers.

Another thing that you have to be careful with is the CSS. You should know that you cannot attach a CSS file to the newsletter so all the CSS tags will be placed inline. Make sure your CSS can be applied on all these email clients and that it looks the same.

(More) Newsletter tips and tricks

You should know that when you use tables and place a background image inside a row or a column you should specify a line-height for that row or column. This a tweak for Gmail

Another trick for Gmail is that it can only read inline CSS code. If you place your CSS at the top of the page or link to stylesheet on the web doesn’t work on Gmail

Gmail doesn’t work great with double quotes when it comes to a newsletter. So when you want to place a specific font type remember this tip and write the old notation like font-family: verdana, arial, sans-serif;

Forget about the spacer image. If you thought about using that spacer.gif image to space some lines inside your newsletter you should know that spam filter don’t like spacer gifs. So if you don’t want your newsletters to end up in the spam folder of your readers pay attention to this important tip.

For more tips and tricks about dealing with the HTML of the newsletter you can read more here.

Use a service provider for your newsletter

Using a service provider (like mailchimp and campaign monitor) to send newsletters is very useful because you might not have the technical capabilities to send thousands of emails from a regular server. There are of course some added benefits beside sending volume campaigns:

They are easy to use and have a lot of additional tools

Because you have a targeted audience, you should analyze the results of the campaign to learn how to improve the future newsletters; these service providers come with good statistics

You can test the newsletter on various email clients (see point above)

Unsubscribers are managed automatically

They come with subscription forms that can be easily embedded in any site.

You can learn more about a newsletter service provider by watching this video.

Text to image ratio

One of the most common mistakes when designing a newsletter is to try to convince the reader it’s the best product that he must absolutely buy by displaying too much text information. It’s like you don’t want to miss any feature and you just add and add more text until it becomes hard to read. Of course, if you manage to convince the reader to buy the product/service from the newsletter that’s great, but usually is better to make the newsletter so interesting that it makes the reader click and get to the landing page (where you can give him more information, show videos and so on). I’m not going to give you a magical ratio because technical newsletters sent to technical people are better with text than newsletters sent to business professionals, stay at home moms and so on.

The landing page

Making the user read the newsletter might not be so difficult; you can have some great images inside your newsletter and you’ve got his attention and he might click on the action buttons inside that newsletter. If he clicks on the buy button, then it’s easy, the reader gets directly to the purchase process. However, in most cases the readers don’t buy directly, so you might need a landing page. The landing page is a regular HTML page where you can present better the product and heat things up to take action. Action might mean to download a product, to come to the brick and mortar store, anything that the sales team desires. I’m not going into details about landing pages but here are a few guidelines

Make sure that a landing page exists and it works, unless you want traffic on your 404 page. Send yourself a test email then click on every possible link. Then ask a colleague to do the same in a different email client

The design of that landing is also important. It could a special page that can only be accessed from that newsletter. Or it could a page for your new products or services. The choice is up to you. But the most important rule is that it should be very easy to read and understand.

Converting the subscribers into buyers

Of course that all the points above have their share of importance into converting readers. But there are a few other bits that might help as well.

When is the perfect time to send a newsletter

Knowing the right time to send a newsletter with your offer is an important factor in the conversion rate. At the largest level, if you’re sending a newsletter with sun glasses in the winter season, you might not attract as much clients as you wished for (except the case they are for winter sports). On the more precise level, depending on what you are offering, the best time sending a newsletter should be on Wednesday; or on Thursday if you’re offering weekend vacations. Monday it’s usually not a good time because people tend to have lots of emails from over the weekend to read. Friday is also not that good because people are thinking about leaving for the weekend.

There are many pro or against when talking about the best time to send a newsletter so the best approach is to pay attention to the site visitors behavior in order to know when is the right time to send them a newsletter. Tracking your visitors and analyzing the traffic of the website has most clues about the perfect time to send a newsletter.

Measure, measure then measure again (the results)

I know that’s a bit tough for a designer, but in the end, it doesn’t matter how nice a newsletter really is. What is important is how well it converts. And the only way to tell how good a newsletter is to measure the results. If you’re using a service provider, then it’s quite easy, the links are traceable via Google Analytics so you could follow the actions of the reader on the site as well. And, as important as having analytics on the campaign is A/B testing. That’s a fancy name for sending various versions of the newsletters to selected subscribers and see which one converts better.

Do not Spam

Beside the legal implication of spamming, spam is surely the fastest way to lose a potential customer. With so much spam around, you could have the perfect product and the perfect price, the reader might be annoyed enough to the point he will never buy from you.

Incentives to keep reading the next newsletter

If you do good at the above points, chances are that the readers will continue to open and act upon receiving one of your newsletters. But what if you have some sort of insurance? In book writing there is a best practice that says the end of the page should be interesting enough to make you turn the page. In newsletter campaigns is about reading the next newsletter. Here are a few tips:

announcing future discounts/special offers in the next newsletters

if the value of the newsletter comes from the information inside, previewing the next content

invite subscribers to feedback on the newsletter and engage them into a conversation

Need more learning resources about newsletters? Marketing Sherpa is an excellent resource.

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