Job Snapshot

Job Description

Lead, drive and develop FLSP team to achieve operational and sales KPI, such as Customer Satisfaction, L&M Target, Service Recovery and other financial target.

Drives operational excellence for the services of an assigned team. Delivers service to our customers within pre-determined financial and non-financial objectives.

Provides customer support and ensures customer satisfaction. Responsible for employee development and retention. Leads the FLSPs to drive Labor and Material growth. Ensures the compliance of safety program, ISO procedures and Ethics Policy.

Supervises and coordinates the activities of Service Technicians and others in the delivery of quality service to customers.

Responsible for estimate reviews for all business assigned. Sets and monitors goals and gross margin delivery and profitability

Plan and ensure technical support is available for field and sales personnel