MEET THE TEAM

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Tessa ShreeveManaging Director

Tessa set up Design Restaurants in 2005, and its parent company Vision Marketing in 2000 – a specialist marketing agency for Hotels, Restaurants and leading sporting clubs. She holds a worldwide background in developing loyalty and CRM programmes for many of the major luxury hotel chains and boutiques such as Shangri La, Mandarin Oriental, Pan Pacific, Hilton, Marriott, Meridien Group, Omni Marco Polo and Sheraton Hotels with responsibility for delivering F&B spend in over 250 outlets.

Vicky joined parent company Vision Marketing in 2001 with crucial experience of being Front of House and Sales & Marketing Managers in some of the UK’s leading country house hotels. She has added to her skill-sets with her passion in IT, channel marketing and operations experience in launching loyalty projects to an in depth experience of the customer journey and customer fulfilment. She launched Design Restaurants and the Luxury Restaurant Guide with Tessa and overlooks all aspects of the organisation as well as Sat NAV.

This is Claire’s second time round with us bringing back new expertise as Head of Marketing looking after strategic alliances and partnerships along with managing our social media. After a 2 year sabbatical developing digital marketing campaigns for International Hotels including Baglioni in Marrakech and Corinthia in Sicily, Claire also has a background in sales and promotions as a former Account Director for brands such as McVities and American Express.

Stephen heads our customer services team for the members and host providers alongside managing our CRM systems. A former Associate Delivery Director for a premier Salesforce CRM partner, his vast experience enables sophisticated management of all consumer data. He also bring 15 years’ experience as a Customer Services Manager across a range of technology industries and businesses in the private and public sector. Highly motivated with a successful results driven and change management background he brings advanced procedures, protocols and professionalism to the role…and a lot of fun.

Henrietta brings a wealth of knowledge and passion for the fine dining sector. Ex-PR & Marketing Director to Cliveden House Hotel, prior to joining us she ran her own marketing consultancy specialising in luxury hotel and restaurant brands, so she understands what both restaurants and clients value and expect for their mutual benefit. Her background of nearly 18 years in marketing include management roles with Tourism Australia, Burson-Marsteller and Accenture.
She returns to our team after a hiatus living in Singapore and raising her young children, and loves being back in the work environment!

Hilary brings a wealth of experience from running her own web sales based business for 9 years. With a strong knowledge of IT and keen eye for detail, Hilary is ideally suited in ensuring the website is kept up to date and accurate for those looking for inspiring dining destinations.

Energetic, flamboyant and enthusiastic Toni's sales and marketing career started for a design firm before being lulled into the world of recruitment on government projects. A deep passion for fine dining, intuitive and with a natural flair for customer services makes her an exceptional member of the team.

Amber is one of our original account executives working on various leading five star hotel accounts in London back in 1997-1998 and 2000-2002 before taking a break for a heady mix of children, modelling and a stint in the art world. She returns, juggling the first two, as an Account Executive and a highly respected and brilliant team member.

The consummate foodie, Caroline's background is as a Restaurant Manager and a Revenue and Customer Services manager for organisations from the Orient Express trains, Members Clubs and exclusive private charter trains for various royal families, blue chip companies and well known individuals. She has also worked as an Events Planner in Dubai and Asia.

An academic with a Bachelor of Science in Hospitality Management from Wisconsin. Sari also runs her own catering business specialising in American, Mexican, Italian, Chinese and Jewish cuisine after starting her career with Hyatt Hotels. A true expert in gastronomy she is currently enjoying dining around the UK to taste the chef's cuisines.

Penelope has spent her career in hospitality arranging international travel for individuals and corporates. Joining with us she brings her other great passion of cooking to the fore. Instead of five star travel she focuses on finding her customers the very best restaurants in the UK for their entertaining.

Hazel brings a wealth of experience from fashion merchandising, managing sales team for Max Factor and other blue chips, to running her own restaurant business for 11 years. Having sold up and travelled the world to learn all cuisines she now joins us, revelling in assisting others to enjoy the finer things.

Tamara hails from a Business Development and Events background. Predominately for a well-known Private Members Club in central London but, later days for a lingerie firm whilst also being a motivational speaker on healthy eating and weight loss and a personal trainer. A handy person to have around.

Every office needs their healthy food guru to stop us eating biscuits here and Berni is our much needed one. Her background hails from running her own 40 cover restaurant operation as well as being a busy mum. Multi-tasking and a nutrition and health lifestyle expert, Berni has perfect credentials to assist diners in their choices of destinations.

Events and exhibition organisation is Annabel’s prior successful career background shared with her being the current women’s British croquet champion and one of the world’s top women croquet players. In-between tournaments Annabel is a complete recipe queen who loves dining out to find new foods. Our odds of winning any team croquet matches at the many lawns at our hotels are now greatly increased.

Carol holds the team together. She was formerly Communication Executive with Waitrose HQ for the last 28 years. Her role embodied all manner of written and published communication and she works with Dawn to ensure all member collateral leaving the office is correct.

Tim manages Design Restaurants and Vision Marketing's network infrastructure, database and IT systems and also assists with the ongoing development projects ensuring technical specifications are met. Coming from a strong IT background, Tim has all the necessaries to ensure we keep up with advancing technology and foresee our members’ requirements.