Letter: Cheers

By Dan Lehman, New Bern

Published: Monday, February 17, 2014 at 12:01 PM.

It seems that we do not have the opportunity to write a letter of praise for a local business as often as we were able to do in the past. However, my wife and I bought a 2013 Soul last summer from Kia of New Bern and I must say it was the most pleasant car purchasing experience we have ever had. From our salesperson, Louis Ortiz, to his sates manager, we were treated to low pressure, “How can we help you make this purchase?” attitude. We have continued to have our car serviced there and have found their service staff equally pleasant and helpful.

However, during our last service appointment we did run into a problem with how the work was performed. Contrary to previous experiences with car agencies, the problem was quickly resolved to our satisfaction and beyond by service manager, Bob Kendall.

It is so common for customer service to vanish after the initial purchase that I wanted to bring people’s attention to Kia of New Bern for their fine business practices and staff. They are a credit to our community.

Dan Lehman, New Bern

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It seems that we do not have the opportunity to write a letter of praise for a local business as often as we were able to do in the past. However, my wife and I bought a 2013 Soul last summer from Kia of New Bern and I must say it was the most pleasant car purchasing experience we have ever had. From our salesperson, Louis Ortiz, to his sates manager, we were treated to low pressure, “How can we help you make this purchase?” attitude. We have continued to have our car serviced there and have found their service staff equally pleasant and helpful.

However, during our last service appointment we did run into a problem with how the work was performed. Contrary to previous experiences with car agencies, the problem was quickly resolved to our satisfaction and beyond by service manager, Bob Kendall.

It is so common for customer service to vanish after the initial purchase that I wanted to bring people’s attention to Kia of New Bern for their fine business practices and staff. They are a credit to our community.