Head of Operations. Our Ultra-Luxury, Adventure Specialist client is going through an exciting period of growth, offering incredible opportunities to the right person. Located in central London, they specialise in crafting the most creative, bespoke adventures and experiences on the planet.

With UHNWI trip ranging from £75k to over £3m in all regions of the world, our client like to consider that they lead the sector in terms of unrivalled creativity, the complexity of logistics and delivering unforgettable experiences for their clients. They count amongst their clients some of the world’s most successful individuals, so they aim for exemplary levels of service and professionalism.

Job Summary:
This role will provide the operational backbone of a fast-growing privately backed ultra-luxury adventure travel company. With sales in the multi millions, this role will suit a dynamic and ambitious individual looking for a first experience of general management within an SME in a fascinating and dynamic industry.

Whether negotiating long-lease helicopter contracts to work with superyachts or developing permitting for conservation work in remote rainforests, this role will present unique and interesting challenges across all operational aspects of the business.

Supporting all areas of the company, this is a pivotal position is on front line in growing the business.

The role should become a right-hand person to the CEO.

General management

Management of company KPIS and company data

Coordination and presentation of monthly dashboards

Internal project management

- management of internal improvement projects
- workflow support – Identifying areas where efficiencies can be created to improve workflow within the business

Contract negotiation and management

Role currently has 2x direct reports – a junior Operations Associate and an EA

HR

Management of HR processes

Manage efficient recruitment in a rapidly growing business

Hire and manage a pool of consultant freelancers to allow for temporary uplifts in volume of adventures

​​Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.