Hey, we are extremely sorry that you had to go through this. Thank you for bringing the matter to our notice. You and your concern is important to us and we've noted your feedback so that we can avoid such thing in future,Thank you for your patience!

Again the same issue has started. Have again started getting the DAILYreminder messages, DAILY reminder IVR calls, and all from different numbers, at odd hours of the day, and making a complete nuisance of the customer experience.

My user ID is 1113029423 and using Tikona for last 3 years. Never do i let my bill go overdue, except for some one-off instance where i was travelling and out of station, so missed authorisation of the payment.

Since the 10th/12th of every month, Tikona starts making IVR calls at all times during the day, making me feel like a defaulter and reminding me to pay my bills. My last billing date is 22nd of each month.

I appealed and begged to customer service to help me from this misery of receiving such nasty chaser calls during the day, and all from different different numbers. The more i block these numbers on TrueCaller, the more the numbers Tikona kept changing, irrespective of the fact that i could be driving, at the hospital, with the doctor, in a meeting, in the washroom, any where and everyday, Tikona will chase without fail. To end my misery, the Call Centre Executive advised me to send a message 'STOP TIKONA' and the calls and messages will stop. I said 'Wow, how'. Not sure if the solution worked as i was still getting the calls and the messages. I called and asked again, to be informed that the request only stops the calling/ harrassment/ terrorism for a month. Next month, TIKONA does a reset, and resumes the torture/ terrorising the customer.

To save myself from this, i ended up, at times, paying my bill a month in advance so that i do not have to face your extortion calls and read your stupid messages.

But then, i have reached a stage where i need to again decide to stay with TIKONA, or get them to THEEK-HONA, or bring them to THIKANA.