Quick Connect FAQs

To complete your order, we'll need your name, phone number, email address, service/billing addresses and payment information. You may be asked to provide a Social Security number to complete a secure credit check. You’ll also set up a 4-digit Cox PIN number for security purposes.

You can call a customer care representative (918-286-3443 or Chat Online) for any issues with your Cox services. A 30-day money-back guarantee is available on new video, internet and telephone service activations (not including service transfers) and is limited to refund of (i) Video: standard installation charge, first regular monthly programming charge, and first month’s Cox video equipment rental, and excludes charges for nonstandard installation, sports packages, Pay-Per-View and On Demand® programming, and other video-related charges; (ii) Internet: standard installation charge, first month’s service fee, and equipment charge if purchased or rented from Cox, and excludes other Cox internet-related fees; and (iii) Phone: first month’s recurring service fee for the subscribed phone plan on one line, and excludes installation, out-of-plan long distance and toll, and all other phone-related charges. If you request a refund for a service, that service must be disconnected, and a request for refund must be made within 30 days of service activation.

Cox offers a 30-day money-back guarantee on new video, Internet and telephone service so you can try them risk-free. You don’t need to do anything if you don’t sign up for Cox services, and the professionally installed Internet modem in your home will stay turned off.

It's easy to bundle Internet, Contour TV, Cox Voice and Cox Homelife all into one convenient bill. When shopping for services, select a package that includes the services you want, customize your equipment and features in the cart and follow the online checkout process to complete your order. As long as you keep the pre-installed Internet modem selected in your cart, you'll be online in minutes. Your Contour TV and Cox Voice services can be self-installed or professionally installed, depending on your eligibility.

Get more bang for your buck

Offers expire 06/29/20 and are available to residential customers in Cox service areas. Prices exclude taxes, surcharges and other fees. Other conditions apply.

*Gigablast download speeds up to 940 Mbps based on limitations of standard internet hardware. Actual speeds depend on capability of end user devices and other factors.

Limited time offer; subject to change. Available to new residential customers in select Cox service areas. Offer includes Gigablast service and Panoramic Wifi® gateway rental for no charge for first two months, rate increases to $79.99/mo. for mos. 3-12. 1-yr. service agreement required; early termination fees apply if service agreement is canceled. After promotional period, regular rates apply. See pricing for current rates. Prices exclude applicable taxes, and other fees. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See cox.com/internetdisclosures for complete Cox Internet Disclosures.

Modem required for service. For best performance, use of a Cox approved cable modem is recommended. Cox Internet requires a DOCSIS 3.0 or higher modem (Gigablast and Ultimate service require 3.1). WiFi equipment meeting the 802.11ac standard is required for optimal wireless Ultimate and Gigablast performance. For current download/upload speeds for all Cox Internet tiers, visit the Speeds and Data Plans page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds may vary based on type of equipment used, environmental and structural conditions in your home, number of users and other factors. Maximum available speeds may vary depending on service area. See cox.com/internetdisclosures for complete Cox Internet Disclosures.

All Cox Internet plans include 1 TB (1024 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. Data usage in excess of plan may result in a $10 charge for up to 50 GB of additional data and for each additional 50 GB block thereafter, except for Unlimited Data Plan subscribers. Unused data does not roll over. See also Speeds and Data Plans Information for High Speed Internet Service in your area for details. See cox.com/datausage for complete data usage details.

Prices, and/or when applicable, contracts, may differ from those presented here as a result of existing customer pricing, customer's specific service address, and/or contract related updates. Installation fees may apply. Other restrictions may apply.