Data Retention Policy

Account holder information is held by MediaFire in accordance with our Terms of Service and Privacy Policy. Some information is retained only long enough to provide requested Services; other information may be retained longer.

Feature

Free

Premium

Upload Details

Forever

Forever

Download Details

3 hours

Forever

User Details

Forever

Forever

Advanced Statistics

Deprecated Feature

N/A

Invoice Details

Forever, if user was premium

Forever

Billing Details

Forever, if user was premium

Forever

Debug Data

30 days

30 days

Abandoned Accounts

In order to maintain a high level of service for our active users and paid users MediaFire removes abandoned data after a long period of total and complete inactivity.

To be exceedingly clear, if you access your free account from our Web or Mobile platforms, or any service using the MediaFire API once per year, your account will never be considered abandoned or removed. Personal, Professional, and Business customers are never considered inactive while maintaining an active subscription.

Content is retained in accounts based on account activity and not individual file activity. What this means is your data does not have to be shared for your account to be considered active. Data is only removed when the account is considered completely inactive for a long period of time.

If we are considering an account abandoned we will send 2 emails, an initial and final notice, over 15 days urging the user to access their account. Accessing your account at that time through our Web or Mobile platforms, or through any MediaFire API enabled service will prevent removal.

Content Retention

MediaFire retains content indefinitely for Free accounts that are not considered abandoned (see above for details on Abandoned Accounts). MediaFire Personal, Professional, and Business customers' content is always retained indefinitely.

MediaFire retains your content even after it’s emptied from your trash can
for a short period of time to allow for accidental deletion recovery.
After this period, we fully flush the data for your security and protection.
There is no way to speed up this flushing of content.
In the event your data was deleted incorrectly and you are within this deletion window,
please immediately contact customer service for assistance.

User deleted files (files manually emptied from the user’s Trash folder)
are usually retained for up to 3 weeks (21 days) from the date the Trash was emptied.
Exceptions may occur on a case-by-case basis as law requires or as MediaFire solely determines.
After the 3 week (21 days) retention period the files may be unrecoverable.