Set in an historic building, this contemporary, boutique-like hotel is adjacent to the Fourth St. Live! entertainment district and is just blocks from Louisville, KY, attractions including Whisky Row, Museum Row, the KFC Yum! Center, the Mohammed Ali Museum and the Kentucky Center for Arts.Unwind in the separate sitting area of a chic, spacious suite, and browse channels on the large, flat-screen TV. Stay connected at the desk with complimentary WiFi. Buy snacks and drinks in the onsite Suite Shop, bound for your in-room refrigerator or microwave. Enjoy a restful night's sleep in the luxurious bed, before waking to a complimentary full hot breakfast buffet. After a busy day, savor complimentary snacks and drinks* at our Evening Reception. Dine in style in the bustling onsite restaurant and relax after your meal with a coffee or a cocktail in the comfortable lobby lounge. Refresh in the sparkling indoor swimming pool, relax with a magazine in a poolside lounger or maintain your exercise regime in the 24-hour fitness center.Boasting a 24-hour Embassy BusinessLink Business Center, contemporary A/V technology, and 15,000 sq.ft. flexible event space, including a garden area; this chic hotel in Downtown Louisville, KY, is the ideal venue for conferences, meetings and weddings.*Service of alcohol subject to state and local laws. Must be of legal drinking age.

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

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Embassy Suites Louisville DowntownBeautiful hotel, AC is strange

laha239
from

Submitted on 05-06-2016

We stayed here for a girls trip. The hotel is beautiful. Our room was equally beautiful and equipped with the latest lighting and technology. With that said, when we first entered the room it was very, very warm. (It's June in Kentucky y'all, why is the thermostat set on 74?) We immediately lowered the temp but it took a while to cool down. We left and went downtown and when we came back it was again very warm. After calling the front desk they informed us the AC unit is "eco friendly" and turns...
We stayed here for a girls trip. The hotel is beautiful. Our room was equally beautiful and equipped with the latest lighting and technology. With that said, when we first entered the room it was very, very warm. (It's June in Kentucky y'all, why is the thermostat set on 74?) We immediately lowered the temp but it took a while to cool down. We left and went downtown and when we came back it was again very warm. After calling the front desk they informed us the AC unit is "eco friendly" and turns off if it doesn't sense anyone in the room. Needless to say waking up in the middle of the night sweating was what happened. Other than that it was a beautiful hotel and great experience. The breakfast served on the 3rd floor was yummy.
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Embassy Suites Louisville DowntownInteresting Place

Alan K
from Madisonville, Kentucky

Submitted on 06-06-2016

This hotel is not of your normal design, but that is what makes it interesting. Nice rooms, complimentary breakfast and reception makes this a good place to stay. The location in downtown makes it great. Convenient to many things to do in the downtown area.

Embassy Suites Louisville DowntownWhat more can I say that hasn't been said?

Bill B
from Melbourne, Florida

Submitted on 06-06-2016

As most the other reviews, this gets the rare 5 star rating from me. If you don't like studio apartment sized rooms with modern furnishings, an amazing breakfast that also happens to be complimentary, upscale decor everywhere, and free drinks in the afternoon, don't stay here. Staff is extremely friendly. I stay in lots of hotels, lots, and this may be my new favorite. Only small criticism would be the fitness center is on the small size, but is well equipped with free weights up to 50lbs, 2 b...
As most the other reviews, this gets the rare 5 star rating from me. If you don't like studio apartment sized rooms with modern furnishings, an amazing breakfast that also happens to be complimentary, upscale decor everywhere, and free drinks in the afternoon, don't stay here. Staff is extremely friendly. I stay in lots of hotels, lots, and this may be my new favorite. Only small criticism would be the fitness center is on the small size, but is well equipped with free weights up to 50lbs, 2 benches, and a universal. The hotel actually looks as nice as the website's pics portray it.
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Embassy Suites Louisville DowntownLike Staying With Family and Friends!

ATLboogie
from Atlanta, Georgia

Submitted on 06-06-2016

This was my third stay in the past 6 months to see my guy and each time it feels like we are staying with family. Without a doubt the food and beverage staff makes the experience. Starting with supervisor, Danny, who goes above and beyond to make our experience just one notch higher than the last. You just know that he is a professional who takes pride in the service that he provides. We enjoy the evening receptions with sassy/sweet bartender Cynthia who makes us laugh. One of the other highligh...
This was my third stay in the past 6 months to see my guy and each time it feels like we are staying with family. Without a doubt the food and beverage staff makes the experience. Starting with supervisor, Danny, who goes above and beyond to make our experience just one notch higher than the last. You just know that he is a professional who takes pride in the service that he provides. We enjoy the evening receptions with sassy/sweet bartender Cynthia who makes us laugh. One of the other highlights from our stay is seeing the large smile on Alec's face during breakfast. He is so warm, welcoming and extremely attentive.
Beyond the wonderful accommodations and location, we honestly would pay more to stay at Embassy Suites because of their service. We applaud and appreciate their hospitality.
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Embassy Suites Louisville DowntownGreat stay!

Brenda T
from Elizabethtown, Kentucky

Submitted on 06-06-2016

This is the second time we have stayed at this Embassy Suites and we love it! The price of the room is a little expensive but then you have to take into consideration the evening reception and the wonderful breakfast! The staff was wonderful, food was great, and the room was spacious and beautiful.

Embassy Suites Louisville DowntownPleasantly Surprised

Anonymous Guest
from Atlanta, Georgia

Submitted on 26-06-2016

A little late in my review of this hotel, but I just booked another stay here and I remembered I wanted to give kudos to this place. My daughter and I, along with a few other teammates, stayed here Dec 2015 for a sports competition weekend. The hotel appears to be newly renovated. The suites are nicely appointed with a microwave, refrigerator, Keurig, 2 large televisions etc... They are spacious and pretty trendy. One major bonus- one of the two rooms in the suite is sans carpet! They have lovel...
A little late in my review of this hotel, but I just booked another stay here and I remembered I wanted to give kudos to this place. My daughter and I, along with a few other teammates, stayed here Dec 2015 for a sports competition weekend. The hotel appears to be newly renovated. The suites are nicely appointed with a microwave, refrigerator, Keurig, 2 large televisions etc... They are spacious and pretty trendy. One major bonus- one of the two rooms in the suite is sans carpet! They have lovely holiday decorations in the lobby and a great area where the girls could get complimentary drinks and refreshments. The hotel staff is extremely pleasant and attentive and the area downtown is riddled with some great restaurants and shopping. As I said I just booked another stay here for our upcoming sports completion in 2016. Thanks Embassy Suites for a cool awesome place in Downtown Louisville.
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We stayed at the Embassy Suites Louisville for Mother's Day weekend to attend the Kentucky Oaks and Kentucky Derby. FYI, if you are booking for this time of year, I suggest you book as far in advance as possible. We booked about a month in advance and most of the hotels in the area were all booked up. We did find a one bedroom suite at the Embassy and we were pleasantly surprised that the hotel was so luxurious. In fact this was by far the most luxurious Embassy we had ever stayed at.
We like ...
We stayed at the Embassy Suites Louisville for Mother's Day weekend to attend the Kentucky Oaks and Kentucky Derby. FYI, if you are booking for this time of year, I suggest you book as far in advance as possible. We booked about a month in advance and most of the hotels in the area were all booked up. We did find a one bedroom suite at the Embassy and we were pleasantly surprised that the hotel was so luxurious. In fact this was by far the most luxurious Embassy we had ever stayed at.
We like Embassy Suites as it generally suits are fairly well with the beds and pull out sofas.
If I didn't know it was an Embassy Suites brand I would have guessed it was a Ritz Carlton or similar. Also of note, the rooms were remodeled and the entire rooms furnishings were new.
The only caveat is do NOT let them put you in a room facing 4th street. We were put in a room facing 4th street initially and it was booming loud with the concert below. We found out this is a regular occurrence, hence the name " 4th Street Live"...
After hours of waiting we were able to finally switch rooms to a very quiet interior room, but the hassle of unpacking, and then getting into bed, not sooner than the head hits the pillow you hear a very loud band playing right outside your window. We had to repack everything, and finally late, around midnight we were settled into our new room. Unfortunately, this coupled with the early flight in from SFO, our kids didn't want to wake up, and we missed most of the races of the Oaks.
So lesson learned.. make sure to request a quiet interior room.
After we were moved everything else was 5 star. So I'm still giving this hotel 4 points. If they hadn't moved us and made things right, it would have been a complete nightmare in the loud room as the concerts are nightly and go late hours on the weekend. If we had not had such a big mess with the loud room, this hotel would have gotten 5 points. If they didn't move us and make things right, I would have rated them very low. So be sure to ask for a quiet room, unless you are going to attend the 4th Street Live events, then I would say, those rooms above 4th street are perfect for you.
If this review was helpful please check the button that says so. Thank you!
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Embassy Suites Louisville DowntownShould be called One Sweet Embassy Suites

sledgeNC
from Charlotte, NC

Submitted on 27-06-2016

While I have never stayed at a Trump towers or such, I have stayed at Crown Plazas, Sheratons, Westins, Hyatts and other upper tier hotels, this place topped them all. The rooms are ridiculously large, well furnished, spotless, and maintained incredibly well. The bathroom was large also with a huge walk in shower that was immaculate. The couch has a TV and so does the very luxurious king size bed. Other Embassies I have visited have had nice spacious rooms, but this one beat the band. Other ...
While I have never stayed at a Trump towers or such, I have stayed at Crown Plazas, Sheratons, Westins, Hyatts and other upper tier hotels, this place topped them all. The rooms are ridiculously large, well furnished, spotless, and maintained incredibly well. The bathroom was large also with a huge walk in shower that was immaculate. The couch has a TV and so does the very luxurious king size bed. Other Embassies I have visited have had nice spacious rooms, but this one beat the band. Other very striking areas include the lobby area and dining area where we enjoyed a very good full breakfast each day. Being a deep downtown facility they only offered Valet Parking at $27 a night but the fact is the valets were great, fast, friendly, and very accommodating. I didn't get a chance to visit the pool facility which is unfortunate but everything else about this property rocked. I can cite one small issue however; on one particular day the maids neglected to pick up two used wash cloths in the shower. I don't know if it was an oversight or what, but I did notice that. All in all though, I would recommend this place to anyone looking for a top notch room, great breakfast, and location to all the happenings in the downtown area. I can compare it to the Sellbach which sits across 4th street and both places are marvelous, but for value and room size, I have to give it to the Embassy Suites. The Sellbach is a historically significant hotel with vintage, 100 year old furnishings and decor throughout so it is somewhat of an apples and oranges comparison.
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Embassy Suites Louisville DowntownVery friendly staff

Kenneth B
from Richlands, United States

Submitted on 28-06-2016

The staff at this hotel was very friendly and very helpful. They made you feel welcome and they seemed to really want to help you. On several occasions the staff went above and beyond to make our stay pleasant.

Embassy Suites Louisville DowntownGreat Hotel

marcial718
from Siloam Springs, Arkansas

Submitted on 30-06-2016

Great stay! Staff was awesome. I would recommend this hotel to everyone. The Internet was difficult to connect too, but that was the only issue. Was very clean. Breakfast and evening reception was great!

Embassy Suites Louisville DowntownDowntown Louisville, KY

Matthew M
from Pittsboro, United States

Submitted on 02-07-2016

This hotel has excellent Staff and Valet support. It is clean, quiet, all of the amenities and is right in the heart of Louisville. Short distance to the Muhammad Ali center on the river the Slugger bat factory, Fourth Street and all of its dining experiences. I highly recommend this hotel for short or long term visits to Louisville.

Embassy Suites Louisville DowntownGreat experience

LizaAllee
from Chicago, Illinois

Submitted on 03-07-2016

Visited on the way to Nashville. The hotel is in a great location and they get the meaning of customer service!
Pros: great location at 4th street live. Easy access for drop off/ checking. Great front desk staff. 7th floor rooms were awesome! The beds were comfortable. The bathrooms were top notch. Bedding was comfortable. Cleaning service great. Breakfast was amazing! Staff offered me a tray to carry food to my kids who were still sleeping. Pool is excellent-well maintained!
Cons: ch...
Visited on the way to Nashville. The hotel is in a great location and they get the meaning of customer service!
Pros: great location at 4th street live. Easy access for drop off/ checking. Great front desk staff. 7th floor rooms were awesome! The beds were comfortable. The bathrooms were top notch. Bedding was comfortable. Cleaning service great. Breakfast was amazing! Staff offered me a tray to carry food to my kids who were still sleeping. Pool is excellent-well maintained!
Cons: check out there is not enough luggage carts and no assistance from valet. Was told to bring stuff down a little at a time and the valet would watch it as we made several trips. Breakfast room staff were great! Just not enough of them to keep up in bust times.
This is a must on my list! Will be back and totally recommend this hotel to anyone wanting a great location in Louisville!
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Embassy Suites Louisville DowntownMiddle of everything Louisville

Dave2844
from Dayton, Ohio

Submitted on 03-07-2016

Very pleased with location. Close to the action, museums and river boat. Took the luncheon cruise - Excellent. Visited the Louisville slugger museum - Excellent. Visited the Jim Beam Stillhouse - Very nice tasting.

Embassy Suites Louisville DowntownGreat hotel. Great location.

Anonymous Guest
from

Submitted on 04-07-2016

Recent overnight stay was great! Lobby was luxurious. King room was spacious, clean and updated. All staff were friendly. When inquiring about a late night dining location, front desk desk person walked us out of hotel, down 1/2 block to what turned out to be a fabulous late night dining experience. She made certain that we were seated and even gave us a coupon for the restaurant before returning to hotel. Now that's personal service! Stayed only one night to experience Church Hill Downs which i...
Recent overnight stay was great! Lobby was luxurious. King room was spacious, clean and updated. All staff were friendly. When inquiring about a late night dining location, front desk desk person walked us out of hotel, down 1/2 block to what turned out to be a fabulous late night dining experience. She made certain that we were seated and even gave us a coupon for the restaurant before returning to hotel. Now that's personal service! Stayed only one night to experience Church Hill Downs which is close by. Great experience at this hotel.
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Embassy Suites Louisville DowntownDISAPPOINTED !!!!!!!

Mickintexas
from Dallas, Texas

Submitted on 05-07-2016

Had room trouble from the start, our 1st room had many defects , including trim falling off the wall in the middle of the night. they did move us to another room, a smaller room and the toilet whined when you flushed it!!!!! they did fix the toilet the next day. but we never got a room up grade even after asking for one. they comped the parking is all!!
Not satisfied at all for a supposedly new , high-end hotel in down town Louisville !!!
was close to night life.

Embassy Suites Louisville DowntownUpscale hotel at mid-range price!

mysempai
from Canal Winchester, Ohio

Submitted on 06-07-2016

We loved this hotel! A urban upscale hotel reasonably priced. Historic architecture with modern motif. Our room was spacious and very comfortable. The dinning area was huge and picturesque. The Lobby was connected to a local pharmacy that had everything we needed. Convenient to all the Fourth Street eats and entertainment.

Embassy Suites Louisville DowntownFun times in Louisville

165judithh
from Greenwood, Indiana

Submitted on 06-07-2016

Excellent service and Excellent staff. Great location and value. We were treated very well by the valet. Managers reception and complimentary cooked to order breakfast made the trip even better. I would stay again!

Embassy Suites Louisville DowntownEmbassy Suites- Louisville, KY

Celeste C
from Tuscaloosa,

Submitted on 06-07-2016

The hotel was very clean, well decorated and spacious. The staff was very courteous and helpful. The variety of foods served at breakfast was delicious and well prepared for breakfast. The afternoon drinks and snacks were great. The atmosphere at the hotel was very calming and relaxing.

Embassy Suites Louisville DowntownDowntown Louisville Jazz Festival

B1091LGdavidw
from Fort Lauderdale, Florida

Submitted on 07-07-2016

Spent the Fourth of July with some friends for another phenomenal weekend in Louisvill, Kentucky!!!
The Embassy Suite was located ideally for us and added much value to our stay. The restaurant Brandon's Catch 23 is unbelievable, one of the greatest restaurants l have eaten at in a long time!!!

Embassy Suites Louisville DowntownTilden reunion

reets1
from

Submitted on 09-07-2016

Joyce and breakfast crew were fabulous. They made our trip very enjoyable. The evening reception team was also wonderful. And a shout out to Reza our GSA who was so helpful. Great hotel all around. Room were spacious. Lobby which was very modern. The pool was refreshing and very clean.

Embassy Suites Louisville DowntownVacation

Patti G
from Braselton, GA, United States

Submitted on 09-07-2016

Only one complaint. Room cost was it cheap so having to pay $27 car valet should have been covered already. The room was great. Loved the hotel being walking distance from downtown. Starbucks across street and Hard Rock 5 minutes walking. CVS in hotel is great idea

Embassy Suites Louisville DowntownOne of the best hotels I've stayed at

JohnBB B
from Saltillo, MS

Submitted on 13-07-2016

This is a great hotel. It's very accessible to downtown for conferences and events of that nature. It's also right in the heart of the entertainment district of downtown Louisville. You are within walking distance of the Louisville Slugger Museum, Mohammed Ali Museum, and many other great attractions. Great gym, swimming area, and complimentary breakfast. I highly recommend this hotel. Only complaint would be that we had to have someone from maintenance come to each of our rooms to turn the air ...
This is a great hotel. It's very accessible to downtown for conferences and events of that nature. It's also right in the heart of the entertainment district of downtown Louisville. You are within walking distance of the Louisville Slugger Museum, Mohammed Ali Museum, and many other great attractions. Great gym, swimming area, and complimentary breakfast. I highly recommend this hotel. Only complaint would be that we had to have someone from maintenance come to each of our rooms to turn the air down. That should be something we could do from the room without having to call for help. Other than that, this is a very nice, well designed hotel. CVC pharmacy/store is in the lobby. Valet parking only.
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Embassy Suites Louisville DowntownGreat Stay in KY.

David B
from Charleston

Submitted on 14-07-2016

Great location and service. Convenient to the free bus service to the sites and museums in Louisville KY. The welcome evening reception is a plus after a flight and drive to the hotel. The complimentary breakfast buffet is excellent with omelets prepared to order.

Embassy Suites Louisville DowntownSuch a disappointment!

vrsinc
from Louisville, Kentucky

Submitted on 15-07-2016

It is what it is, but the moral of this story is you need to know what it is before booking. Embassy Suites was launched in downtown Louisville to some fanfare, and we made several dumb assumptions about the hotel before reserving for a birthday and anniversary weekend.
First, we assumed that it would not have ghastly flourescent lighting that turns everything a weird shade of blue/green. Second, we assumed that the huge picture window in the bedroom would have a decent view, which might make ...
It is what it is, but the moral of this story is you need to know what it is before booking. Embassy Suites was launched in downtown Louisville to some fanfare, and we made several dumb assumptions about the hotel before reserving for a birthday and anniversary weekend.
First, we assumed that it would not have ghastly flourescent lighting that turns everything a weird shade of blue/green. Second, we assumed that the huge picture window in the bedroom would have a decent view, which might make up for the horrible flourescent lighting. Alas, the window looks out on a gravel roof and an old wall 10 feet away with writing on it. I've never had such an ugly view my whole life.
We went down the hall to the "Manager's Reception," and it was a cattle call: probably 150 people trying to yell to be heard, and tortilla chips and Chex mix crunching under your shoes on the floor.
Returning to the room, we thought we would order room service dinner, but all they have is nachos and sandwiches. Then we learned that they don't serve in-room breakfast at all, so it's back to the cattle room in the morning -- on my husband's birthday.
Had we known that Embassy Suites is not a full-service hotel, we would never have reserved here for a celebration.
Know what you're getting before you reserve!
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Embassy Suites Louisville DowntownTHE place to stay in downtown Louisville

r1ckywid
from Evansville, Indiana

Submitted on 16-07-2016

Unquestionably the best Embassy Suites that I have ever stayed at. Great location, service and room. Not the cheapest hotel around; however, you definitely get what you pay for st this hotel. I highly recommend this hotel and restaurant.

Embassy Suites Louisville DowntownQuality at every level

KJacobi1
from Norwalk, Connecticut

Submitted on 18-07-2016

I was very impressed with both the hotel and staff. Although you may pay for quality, we had a great experience staying there for the Kentucky Derby. The staff was so kind and they had a great Happy Hour to get everyone excited for the events. The management took a lot of time and care making sure the guests' needs were met. I was truly impressed with the suites and had a great experience.... location is great.

Embassy Suites Louisville DowntownGreat Experience

Teresa B
from Louisville, Kentucky, United States

Submitted on 18-07-2016

The hotel was very neat and clean. The staff was very friendly and helpful. The breakfast and evening reception had a great variety of items. My overall experience was very good. The hotel is also in a convenient location to a variety of historic sites and restaurants. Great place to stay!

Embassy Suites Louisville DowntownExcellent Manager's Reception

V2104BXjasons
from Paden City, West Virginia

Submitted on 19-07-2016

We stayed for 6 nights and the hotel set up is far different from other Embassy Suites that we have stayed in. Evonda, our waitress at the Manager's Reception, was amazing and we already miss her. She was always ready for drinks for our groups. She remembered what we drank and as soon as my glass was empty she had another one already headed my way. One night one of my colleagues wanted potato chips and she went back in the kitchen and got her a bowl of chips. She formed a bond with my large ...
We stayed for 6 nights and the hotel set up is far different from other Embassy Suites that we have stayed in. Evonda, our waitress at the Manager's Reception, was amazing and we already miss her. She was always ready for drinks for our groups. She remembered what we drank and as soon as my glass was empty she had another one already headed my way. One night one of my colleagues wanted potato chips and she went back in the kitchen and got her a bowl of chips. She formed a bond with my large group and we miss her already.
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Embassy Suites Louisville DowntownUnfriendly and unhelpful staff

P4446MFmattc
from Louisville, Kentucky

Submitted on 19-07-2016

We were staying for a wedding. Our room was not ready at 3, 3:30, 4 or even when we left to go to the wedding at 4:30. My wife had to get ready in the lobby bathroom. I left my phone number at the front desk to call when our room was ready and never received a call. The next morning, staff didn't think it was a big deal at all. I can understand a room not being ready right at check in time, things happen, but to be hours past and never get a phone call, that's what was very disappointing. Along ...
We were staying for a wedding. Our room was not ready at 3, 3:30, 4 or even when we left to go to the wedding at 4:30. My wife had to get ready in the lobby bathroom. I left my phone number at the front desk to call when our room was ready and never received a call. The next morning, staff didn't think it was a big deal at all. I can understand a room not being ready right at check in time, things happen, but to be hours past and never get a phone call, that's what was very disappointing. Along with a front desk staff that wasn't helpful.
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Embassy Suites Louisville DowntownGreat Service and nice ambiance

Amy W
from Plymouth, United States

Submitted on 19-07-2016

Downtown Louisville Embassy Suites is a GREAT location to see the sights. Great dinning and entertainment near. Cynthia and her staff at the afternoon cocktail reception were fantastic, hard working and professional. Room was clean and modern. What a nice treat! Would stay there again in a second! Hat's off to the staff at Embassy Suites. Thank you for the nice stay.

Embassy Suites Louisville Downtownlong weekend with Grand kids

Kennth C
from White Heath, United States

Submitted on 21-07-2016

nice Hotel ,good location , Friendly staff, we enjoyed our stay and will return. The pool was alittle cold . There are alot of fun things to do within walking distance and a lot of places to eat.The downtown area is easy to get around in a car and easy access to interstate.

We were in town for a girl's trip to Forecastle Music Festival. The hotel was the perfect choice for our stay. We had clean, recently renovated rooms and the customer service was spectacular. Breakfast and reception were great.

The stay was awesome. Staff was excellent . The breakfast and afternoon reception was good.The rooms were very clean and spacious . Would stay at this same hotel on my next visit. We stay over on our way to Chicago.

Embassy Suites Louisville DowntownGorgeous Historic Building

Linda R
from Cape Coral, Florida

Submitted on 22-07-2016

Stayed in the Peemium King Studio Suite and it was gorgeous! Beautiful digs and extras included. Wonderful Huge bathroom with walk
In shower. Would stay here again in a heartbeat. You won't be sorry. Right in the heart of 4th Street LIVE! Close
To everything...Very convenient location too!!

Embassy Suites Louisville DowntownOne of the Best Embassy Suites Around

GilbertMV
from

Submitted on 25-07-2016

I have to travel a lot for work and my coworkers preference is the Embassy Suites not matter where we go (happy hour of course). Well I booked this hotel for a girl weekend and was extremely impressed. It is the most modern Embasay I have been to. The decor was beautiful. The breakfast is great and the free drinks at the managers reception are hard to beat. Strongly recommend this hotel.

Embassy Suites Louisville DowntownWeekend Getaway

Elizabeth G
from Knoxville, United States

Submitted on 26-07-2016

Perfect location. We stayed in a 2 room corner King Suite. Very nice room. Only complaint is the hotel is on energy saver mode and didn't let us know. We checked into the room and it was warm, so we turned the air down. When we got back several hours later nothing had changed. Called downstairs and that's when they told us about the energy saver mode. Maintenance came upstairs to override the A/C controls. Other than having to have this override done both days, our stay was great. Amazi...
Perfect location. We stayed in a 2 room corner King Suite. Very nice room. Only complaint is the hotel is on energy saver mode and didn't let us know. We checked into the room and it was warm, so we turned the air down. When we got back several hours later nothing had changed. Called downstairs and that's when they told us about the energy saver mode. Maintenance came upstairs to override the A/C controls. Other than having to have this override done both days, our stay was great. Amazing location, managers reception and breakfast.
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Embassy Suites Louisville DowntownHeart of the city

Lisa H
from Covington, United States

Submitted on 25-07-2016

Very elegant hotel in the heart of Louisville. Staff was very friendly. Room was tastefully decorated and quite large. Bathroom was nice size with a huge shower. Evening reception was a nice bonus. I will definitely be staying here in the future.

Embassy Suites Louisville DowntownNice Hotel, Good Location

Kurt L
from Cuyahoga Falls, Ohio, United States

Submitted on 27-07-2016

We enjoyed our stay which included a breakfast buffet every morning and an evening Managers Reception with free cocktails and snacks. Our room was a good size, comfortable and quiet. Although it was odd that the bathroom was at the front door and then you walked through the living area to the bedroom. The location of the hotel was within walking distance of most of the places we wanted to visit and a short drive to the rest. The staff were all very friendly. We would recommend this hotel.

One of the best hotels I've ever stayed in. Rooms are very clean. The staff is very accommodating. The location is great, right at the corner of 4th street live! Also walking distance from museum row. Great for a weekend stay or longer.

Embassy Suites Louisville DowntownONE OF THE BEST HOTELS WE WERE EVER IN!!!!! STAY HERE!

Mo2hawks
from Highland Mills, New York

Submitted on 30-07-2016

The hotel is in a great location to the 4th St bars and restaurants (right across the street) as well as the museum area. We were also able to walk to the historic hotels (Brown, Seelbach). The lobby is impressive filled with funky furniture, water wall etc.
The corridors are super wide and well decorated. High ceilings everywhere. The room! The room was gorgeous! Very large even for an Embassy Suites. Beautifully decorated and modern. Super clean. The cocktail reception was great---as ...
The hotel is in a great location to the 4th St bars and restaurants (right across the street) as well as the museum area. We were also able to walk to the historic hotels (Brown, Seelbach). The lobby is impressive filled with funky furniture, water wall etc.
The corridors are super wide and well decorated. High ceilings everywhere. The room! The room was gorgeous! Very large even for an Embassy Suites. Beautifully decorated and modern. Super clean. The cocktail reception was great---as well as breakfast. It helped that there were not too many people in the hotel making it a mob scene, but the staff was super helpful and attentive. We would definitely stay here again. We added an extra day--- did not want to leave!!!!!
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Embassy Suites Louisville DowntownHorrible Valet

agrigsby2016
from Lexington, Tennessee

Submitted on 30-07-2016

We dont always use Valet service but since this hotel doesnt offer the option of self parking obviously we had to deal with valet. The most unprofessional service weve ever had. We had to go find a staff member to help us. Then the guy ignored us when we were still trying to ask a question. He threw the ticket to my husband without telling him what he needed to do. Since he decided not to help us properly they ended up losing our car the next morning because he didnt get any information. The man...
We dont always use Valet service but since this hotel doesnt offer the option of self parking obviously we had to deal with valet. The most unprofessional service weve ever had. We had to go find a staff member to help us. Then the guy ignored us when we were still trying to ask a question. He threw the ticket to my husband without telling him what he needed to do. Since he decided not to help us properly they ended up losing our car the next morning because he didnt get any information. The manager said they would speak to them and comp the fee for the service. The fees werent comped and at check out we had the same problems. Although the rooms are beautiful the service is horrible. I will say that the wait staff was amazing at breakfast.
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Embassy Suites Louisville Downtowngood hotel

marshab868
from Washington DC, District of Columbia

Submitted on 31-07-2016

The hotel is very good and convenient. The area is nice and there are plenty of places within walking distance. Fourth street live is a few steps away from the hotel. Room very modern and spacious. Staff courteous and the hotel is very convenient to many restaurants downtown.

Embassy Suites Louisville DowntownKentucky kingdom

stacks0420
from Arrington, Tennessee

Submitted on 31-07-2016

The hotel arrangements with the Embassies and us went totally smoothly and beautiful. In other words it was "off the hook/chain, Epic, satisfactory beyond words, etc...." There Absolutely no problem with them checking us in. We were in the system super fast because we'd made the reservation only 30 minutes before arriving. Thank you Trip Advisor

Embassy Suites Louisville DowntownAmazing stay

U706HEalexw
from Charlotte, North Carolina

Submitted on 01-08-2016

We had a fantastic stay at this Embassy Suites. The overall look of the hotel and rooms were very chic and modern. The rooms were larger than I expected and very clean and nice. I very much recommend the premium upgrade because the evening reception was great to do before walking to dinner and the breakfasts were awesome. I could go on and on about how this hotel was well above my expectations and above what I saw at the other hotels (the galt and brown...)

Embassy Suites Louisville DowntownWife

Anonymous Guest
from

Submitted on 04-08-2016

The hotel and everything was wonderful. Joyce was our server at breakfast each morning and she was the BEST. Everyone was very nice. I will recommend to my church group the next time they travel this way. There is a Cvs pharmacy next doer to the hotel. It was very convenient. Hotel has been completely renovated. The restaurant next door is excellent. Brendan's

Embassy Suites Louisville DowntownGreat downtown hotel

Sarah R
from Columbus, Ohio

Submitted on 05-08-2016

Right next to 4th Street and opposite the historic Seelbach Hotel. Very spacious and comfortable rooms - new and well designed. Breakfast was excellent. We were attending a concert at the Palace Theater which is 5 minutes walk away. Definitely would stay again. We didn't have kids with us but would be a great family choice.

Embassy Suites Louisville DowntownLovely Property

pinkbookworm
from Memphis, Tennessee

Submitted on 05-08-2016

This property was stunning--Newly decorated, modern, classic lines! Loved the wide hallways and sitting areas on the suite floors and the common areas in the lobby were beautiful! The complimentary reception and breakfast exceeded my expectations. The staff were wonderful and especially the bellmen and valet staff. I would come to Louisville again just to stay here! Also the property was a short walk to many restaurants and the Yum Center. My only complaint was a lock on the air conditioning i...
This property was stunning--Newly decorated, modern, classic lines! Loved the wide hallways and sitting areas on the suite floors and the common areas in the lobby were beautiful! The complimentary reception and breakfast exceeded my expectations. The staff were wonderful and especially the bellmen and valet staff. I would come to Louisville again just to stay here! Also the property was a short walk to many restaurants and the Yum Center. My only complaint was a lock on the air conditioning in my room. I would have preferred to make it cooler.
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Embassy Suites Louisville DowntownOutstanding Customer Service!

gabriel C
from

Submitted on 06-08-2016

I had a group of 20 students stay for the week. Friendly staff that went over and above to greet us daily and made sure we were enjoying ourselves! Kind, considerate, and taking the time to engage in conversation with you. Special thanks to hotel staff kitchen/ dining crew. You ladies were fantastic!

Embassy Suites Louisville DowntownI DIDN'T EXPECT THIS !

bourboncountryUSA
from Lexington, Kentucky

Submitted on 06-08-2016

By far, this is the best Embassy Suites hotel I've stayed. I was looking for an upscale hotel near the 4th Street entertainment area. I stumbled upon this property by accident and was pleasantly surprised. The lobby, bar, and other common areas are all designed with a modern, boutique hotel feel. The hotel has a CVS pharmacy connected off of the lobby and hotel's location is steps to the 4th street bars/restaurants.
The bar is small and out in the lobby - good drinks and friendly bartender. ...
By far, this is the best Embassy Suites hotel I've stayed. I was looking for an upscale hotel near the 4th Street entertainment area. I stumbled upon this property by accident and was pleasantly surprised. The lobby, bar, and other common areas are all designed with a modern, boutique hotel feel. The hotel has a CVS pharmacy connected off of the lobby and hotel's location is steps to the 4th street bars/restaurants.
The bar is small and out in the lobby - good drinks and friendly bartender. The suite had two rooms- a lounge area with kitchenette and really high ceilings. The bedroom was decent size with large windows overlooking an atrium. Bathroom was big with a nice walk-in, tiled shower. Complimentary buffet breakfast with dining area on the 3rd floor that felt like a really nice restaurant. KUDOS to buffet staff on Sunday morning - genuinely friendly and an asset to hotel.( didn't get names, but several ladies and the young man making omelettes). Front desk staff should take some cues from breakfast staff.
Overall, great hotel for couples or families. We stayed weekend night and this wasn't budget priced,however, it was worth the price. I've stayed in every other comparable hotel in the downtown Louisville area and this may be our new favorite.
On a sour note : Used valet parking and discovered my car had been broken into - several expensive pairs of sunglasses taken, items from glovebox and console thrown about the car but no forced entry. Drove back to hotel... we were told car had been locked and this was not a rare thing...something about a theft ring from Chicago..... Bottom line is to make sure valet locks your car and take your valuables with you !
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Embassy Suites Louisville DowntownOnly Place We Will Stay in Louisville

Jess T
from

Submitted on 06-08-2016

My wife and I travel to Louisville for a quick get away a few times annually. The Embassy Suites Downtown is the only place we consider staying. The atmosphere is quite comfortable, the staff is welcoming, and the breakfast is always a highlight. We have struck up a nice friendship with Joyce, who works the breakfast room. She makes us feel like family and ALWAYS has a good story to tell. We will always stay at the Embassy Suites Downtown any time we visit Louisville!

Embassy Suites Louisville DowntownFamily stay for Wedding

Betty A
from Miami Beach, Florida

Submitted on 07-08-2016

The hotel is relatively new. Rooms are spacious and quiet, didn't hear anything from rooms on either side. Family friendly hotel.
Both the breakfast and evening cocktails was great. They were included in the price of the stay. Rooms were clean and comfortable. Close to everything downtown, within walking distance.

Embassy Suites Louisville DowntownBest Hilton property in Louisville

D9597QGericn
from Dallas, Texas

Submitted on 07-08-2016

The rooms are fantastic. As a person who suffers from allergies, the pure floor is a godsend. The staff is friendly and attentive. The complimentary breakfast and evening reception makes the Embassy Suites the obvious choice. There is no other hotel I would rather stay with.

Embassy Suites Louisville Downtownhad a great time

davisjp1
from Cosby, Tennessee

Submitted on 08-08-2016

We were there 7/22 TILL 7/27 All the people on the 3rd. floor was really great wish I had all there names. That includes both morning and evening crew they went out of there way to be of help. tell Joyce thanks and please check your work schedule for rest of the people that made us have a great time. Also housekeeping was great. thank you for the swans on the bed. Least I liked was front desk could not get change for a 50.00 I was told to go to CVS. And also had little knowledge of down town ....
We were there 7/22 TILL 7/27 All the people on the 3rd. floor was really great wish I had all there names. That includes both morning and evening crew they went out of there way to be of help. tell Joyce thanks and please check your work schedule for rest of the people that made us have a great time. Also housekeeping was great. thank you for the swans on the bed. Least I liked was front desk could not get change for a 50.00 I was told to go to CVS. And also had little knowledge of down town . also found out the hotel is only 1.6 years old .so i will extend to all the family there the best. Jack I will come back.
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Embassy Suites Louisville DowntownBest Embassy Suites I've Stayed At!

GatorDWV
from Princeton, West Virginia

Submitted on 09-08-2016

Although not a fan of downtown hotel properties, this Embassy Suites was conveniently located close to the site of a conference I was attending in Louisville. Stayed three nights and, because of the hotel's proximity to several downtown restaurants and eateries, I didn't have to navigate the city traffic for meals. Parking is a steep $27/day, more than I would have expected to pay in a city no larger than Louisville. Aside from that, everything else about my three-day stay was spectacular. All s...
Although not a fan of downtown hotel properties, this Embassy Suites was conveniently located close to the site of a conference I was attending in Louisville. Stayed three nights and, because of the hotel's proximity to several downtown restaurants and eateries, I didn't have to navigate the city traffic for meals. Parking is a steep $27/day, more than I would have expected to pay in a city no larger than Louisville. Aside from that, everything else about my three-day stay was spectacular. All staff members I encountered were very kind and eager to help. The interior of the hotel was immaculate, all the way from the entrance to my extra-large corner suite. This room choice was well worth the extra cost because its layout made it feel more like an apartment stay than even the normal Embassy Suites stay that is very nice. The complimentary breakfast was outstanding, with both good food and service by the attending staff members. I didn't utilize the exercise or business facilities but they were available and I'm sure they were up to par with the rest of the property. Definitely will stay here again on a future visit to downtown Louisville!
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Embassy Suites Louisville DowntownGreat hotel, service could be a little better.

Sean H
from Centreville, VA

Submitted on 10-08-2016

Overall, decent stay, although it seems like the AC never gets the room cold enough, as the thermostats only go down to 68 degrees, and I prefer more like 65. (I prefer to sleep in the cold.)
Room was spacious, and clean, beds were very comfortable.
Biggest downcheck for me was the service. Most Hilton properties are all to happy to deliver a baggage cart to your room when you're checking out. These guys insisted that I had to go pick the cart up from the lobby, specifically where the va...
Overall, decent stay, although it seems like the AC never gets the room cold enough, as the thermostats only go down to 68 degrees, and I prefer more like 65. (I prefer to sleep in the cold.)
Room was spacious, and clean, beds were very comfortable.
Biggest downcheck for me was the service. Most Hilton properties are all to happy to deliver a baggage cart to your room when you're checking out. These guys insisted that I had to go pick the cart up from the lobby, specifically where the valets were posted near the front door. This may sound petty, and I accept that, but it's little things like this that separate 5 stars from 4 stars.
The breakfast was hot and wonderful, loaded with options.
Location wise, the hotel is closely situated near the main downtown area, and you're close to mainstream name-brand restaurants like Hard Rock Cafe and Gordon Biersch among others.
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Embassy Suites Louisville DowntownFabulous Hotel

kathywJ9887HE
from

Submitted on 10-08-2016

I love this hotel!!! Everything from the staff, the room and the decor to the restaurant and the manager's reception. Everything is Great!!! Walk right out to 4th street entertainment. I came in town for business and loved this evening retreat after a long day's work.

Embassy Suites Louisville DowntownExcellent Stay

EdUrias
from San Jose, California

Submitted on 11-08-2016

Booked a premium studio room (#715) and found it immaculate and charming. There is a parking garage near the hotel on Third Street and they charge $7.00 per day for parking as opposed to the $27 charged by the hotel. This is an older hotel, that has been remodeled. The ES chain is one of my favorites from Hilton and the Louisville Downtown ES ranks the second best ES that I've visited. The ES in Honolulu ranked #1.
The suite was roomy, and no surprises in the bathroom. My snacks were replen...
Booked a premium studio room (#715) and found it immaculate and charming. There is a parking garage near the hotel on Third Street and they charge $7.00 per day for parking as opposed to the $27 charged by the hotel. This is an older hotel, that has been remodeled. The ES chain is one of my favorites from Hilton and the Louisville Downtown ES ranks the second best ES that I've visited. The ES in Honolulu ranked #1.
The suite was roomy, and no surprises in the bathroom. My snacks were replenished daily. Evondra and Cynthia provided great customer service in the happy hour lounge, and Jermaine and Jordan were great in addressing a problem I encountered at the Front Desk. The staff in the breakfast lounge (names escape me) were very polite and kind. This is something I want to compliment the management of this hotel is the positiveness, and courtesy provided by the staff.
I highly recommend and this ES will be ranked as one of my favorites. Continue with the great hospitality!
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Embassy Suites Louisville DowntownExcellent all around

Jeff W
from

Submitted on 12-08-2016

First time writing a review, but felt it was necessary. From the time my family and I pulled up to the Hotel we were treated fantastically. Andy at the Valet was great with my kids and Jermaine was wonderful at the front desk for check in. We stayed for two nights and had breakfast both mornings. Joyce and the rest of the staff at breakfast couldn't have been any more pleasant and helpful. Overall a great stay and if I am in the area again will stay there. My kids especially loved the compliment...
First time writing a review, but felt it was necessary. From the time my family and I pulled up to the Hotel we were treated fantastically. Andy at the Valet was great with my kids and Jermaine was wonderful at the front desk for check in. We stayed for two nights and had breakfast both mornings. Joyce and the rest of the staff at breakfast couldn't have been any more pleasant and helpful. Overall a great stay and if I am in the area again will stay there. My kids especially loved the complimentary snacks in the Suite we had.
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Embassy Suites Louisville DowntownSo Much to Love, but Too Many Disappointments

ATP1
from Cincinnati, OH

Submitted on 14-08-2016

My husband and I stayed here one Saturday night. I really wanted to love this place. Online, it appeared unique & quirky (in a good way). It is a relatively new hotel property, built in a former downtown department store. The lobby has very high ceilings and is very large. As many others have commented, the front desk staff is excellent -- very friendly and attentive.
Also, there is a CVS located in the same building, and that is a huge convenience. It was open till midnight on Saturday.
...
My husband and I stayed here one Saturday night. I really wanted to love this place. Online, it appeared unique & quirky (in a good way). It is a relatively new hotel property, built in a former downtown department store. The lobby has very high ceilings and is very large. As many others have commented, the front desk staff is excellent -- very friendly and attentive.
Also, there is a CVS located in the same building, and that is a huge convenience. It was open till midnight on Saturday.
The layout of the rooms is unique. Some have views to the outside, but many have views to interior courtyards. This provides natural light into the room, even though it is an interior view. I chose one of the rooms overlooking the interior atrium. I was hoping it would be like the Opryland Hotel in Nashville, where rooms overlook the activity in the lobby. As it turned out, that is not the case at this hotel. The atriums have seating areas on the 4th floor, and there is very little activity. But it is nice to have the natural light coming into the guest rooms.
I liked the layout of our room. We had a 1-bedroom king studio. It was very spacious for two people. I liked having a small kitchenette area. There is no door between the bedroom and the living room, but there are two nice modern TVs -- one in the bedroom and one in the living room. However, without a door between the two areas, you can't really watch two different programs on the separate TVs.
The placement of the furniture in the living room was a problem. The TV does not pivot, so in order to view it well, you had to sit at one end of the couch. Anyone sitting in the middle or at the other end of the couch did not have a good view of the TV.
The A/C unit was EXTREMELY noisy. That's very disappointing for such a new property. It kept my husband up, and he did not sleep very well.
The shower is new and large, but the showerhead is a nightmare for short people like me. It is placed so high that by the time the water hit me, it was dispersed into tiny streams. Good luck getting shampoo out of your hair at my height. And since there was not a handheld option, there was nothing I could do to manipulate the trajectory of the shower spray. Too bad, really, because otherwise the bathroom was very modern and nice. However, there were some discolored spots on the wall near the toilet. I didn't want to guess what that might be.
Breakfast was a huge disappointment. Sure, it's included in the room rate, but I would have paid extra to go elsewhere. First, it was very crowded. For a Sunday morning, I understand and can live with that. But it was the little annoyances. The bagels were not cut (but they were cold), so I had to cut my bagel with a dinner knife before it would fit in the toaster. While I was toasting my bagel, a hotel employee barged out of the service area with a large cart and backed right into me. She literally flattened me against the countertop and never said anything like "excuse me" or even acknowledged my presence. It was tough to find things like juice glasses. The coffee was blah. Wish we had gone elsewhere.
I was prepared to give this hotel 3 stars until we tried to get our car from the valet service before checking out. My husband called the phone number for the valet. It rang and rang and rang, and no one answered. He ended up calling the front desk in order to retrieve our car. It took the valet staff an inordinate amount of time to retrieve our car, and this was during a time when they weren't busy with a lot of other hotel guests.
This place has the potential to be A LOT better. There is a lot going right here, but I give it two stars because I would stay elsewhere for a return trip to Louisville.
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Embassy Suites Louisville DowntownStand-out kitchen staff

elliotnelsen
from Wichita Falls, Texas

Submitted on 15-08-2016

This is my second stay and confirmed of my first impressions of outgoing, friendly, and high-quality kitchen staff like Joyce, Beverly and Chandon. They make this the best hotel I've visited in my frequent travels as an airline pilot.

Embassy Suites Louisville DowntownGreat Place

David S
from Grapevine, United States

Submitted on 15-08-2016

The hotel staff were very pleasant and helpful. The restaurant that adjoins the hotel was awesome. I liked the convenience of the CVS that was also connected to the hotel. We are planning on going back for a longer visit to the area and will definitely stay there again.

Embassy Suites Louisville DowntownWonderful hotel close to everything

Anonymous Guest
from

Submitted on 16-08-2016

Stayed one night on a friends night out, and I was very pleased. From the time i entered the modern artistic entryway, to the check in station, and finally to my room, I was impressed. had a spacious studio room with a King bed and there was more than enough room. The room was apportioned with modern amenities and furniture. Very upscale and clean. It was across the street from 4th street with numerous bars and eateries. The complimentary breakfast was very tasty. This hotel will be my new favor...
Stayed one night on a friends night out, and I was very pleased. From the time i entered the modern artistic entryway, to the check in station, and finally to my room, I was impressed. had a spacious studio room with a King bed and there was more than enough room. The room was apportioned with modern amenities and furniture. Very upscale and clean. It was across the street from 4th street with numerous bars and eateries. The complimentary breakfast was very tasty. This hotel will be my new favorite downtown Louisville hotel.
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Embassy Suites Louisville DowntownBreakfast

chrissyandgaby
from

Submitted on 17-08-2016

We had the best experience at the free breakfast. Everyday we were greeted by miss Joyce who was so kind and sweet. She went above and beyond to make sure we were happy. Our 8 year old said she was the favorite part of our trip. See you next year Joyce!
Asher, Gaby and Chrissy

Embassy Suites Louisville DowntownStaff is AWESOME!

DanStew02
from Saint Louis, Missouri

Submitted on 07-09-2016

Everyone who works at this hotel is very helpful and accommodating. You can't beat the location. It's near all the happenings. We will definately stay here whenever we travel to Louisville, KY. A beautiful city.

Embassy Suites Louisville DowntownHotel was excellent

Terrence L
from rochester, United States

Submitted on 07-09-2016

Excellent hotel in a great location in downtown Louisville. Many attractions and restaurants within walking distance of hotel. Near Ohio river. A great place to stay! They provide free shuttle service to/from airport.

Embassy Suites Louisville DowntownI'd stay here just for Joyce!

RoSlack
from

Submitted on 08-09-2016

Joyce in the breakfast area was simply amazing. Very appropriate, attentive and great attitude of service to my colleagues and me during our recent stay.
The hotel is located in close proximity go things I would need during my stay and the staff was great!

Embassy Suites Louisville DowntownOne of the best

Ellen F
from

Submitted on 08-09-2016

Very nicely remodeled hotel! The staff was incredible. The breakfast is a must try with cooked to order omelets and any other breakfast food you can imagine. The rooms were super comfortable and quite. The biggest bathroom of anywhere I have ever stayed.

Embassy Suites Louisville DowntownSimply Wonderful!

WI S
from

Submitted on 09-09-2016

The staff here is amazing! They go above and beyond every request. I stayed on business but the $222 rate would be more than worth it, considering a wonderful complimentary breakfast and happy hour with all you can drink and eat. I have stayed at all of the upscale hotels in Louisville and this one is simply the best. I will be back.

Embassy Suites Louisville DowntownPerfect for the family

Jennifer K
from Cleveland, OH

Submitted on 09-09-2016

Great location right near all the busy parts of the city. Everything was new and modern looking. The breakfast was fabulous and the kids loved it. The room was quiet and comfortable and the whole hotel was very clean. Probably the nicest embassy suites we have ever stayed at. Would stay again.

Due to online check in, my room key was ready upon my arrival. The staff member was welcoming and provided recommendations for dinner. The room was large and looked out onto a shared indoor patio, and the breakfast bar was extensive.

Embassy Suites Louisville DowntownRooms beautiful service sucks

Nikki H
from Louisville, Kentucky

Submitted on 10-09-2016

Location good near 4th street. Within walking distance to bars and restaurants. Rooms very nice along with the suites. Complimentary evening reception had rude employees who refused to make drinks because of time restraints.

Embassy Suites Louisville DowntownBeautiful Hotel with Great Service

Logzor
from Cincinnati, Ohio

Submitted on 11-09-2016

Choose a room open to the street for more natural light and large windows. The interior rooms are also nice, but they look into one another via a small atrium. Rooms are large, clean, and very modern.
Service was excellent and the complimentary drinks and breakfast was a good value. Hotels often charge $15-20 for the same breakfast.
We had two complaints, which were resolved immediately, noisy AC was the first issue, they moved us to a new (and better) room. The second issue was noisy neighb...
Choose a room open to the street for more natural light and large windows. The interior rooms are also nice, but they look into one another via a small atrium. Rooms are large, clean, and very modern.
Service was excellent and the complimentary drinks and breakfast was a good value. Hotels often charge $15-20 for the same breakfast.
We had two complaints, which were resolved immediately, noisy AC was the first issue, they moved us to a new (and better) room. The second issue was noisy neighbors, after our call we didn't hear from them again. Would highly recommend this hotel.
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Embassy Suites Louisville DowntownNice Surprise

William S
from Adamstown, Pennsylvania

Submitted on 12-09-2016

Booked our stay through TripAdvisor due to the better rate. Always a little leery when booking through third party. As others have said, nice modern, clean and the rooms are huge. Great location for exploring the city. Staff was very helpful and polite. Would definitely stay here again.

Embassy Suites Louisville DowntownTotally exceeded expectations

Paul C
from Peoria Heights, Illinois

Submitted on 13-09-2016

We thoroughly enjoyed our time at this particular hotel.
Easy accessible from the interstate and just yards from a collection of bars and restaurants made the Embassy Suites an ideal overnight location.
Modern and contemporary behind a historic exterior we quite frankly had the perfect experience.
Our room was large open and airy thanks to the floor to ceiling windows and we had French doors that opened out to shared atrium.The bed was a true king size and extremely comfortable....the bathroom w...
We thoroughly enjoyed our time at this particular hotel.
Easy accessible from the interstate and just yards from a collection of bars and restaurants made the Embassy Suites an ideal overnight location.
Modern and contemporary behind a historic exterior we quite frankly had the perfect experience.
Our room was large open and airy thanks to the floor to ceiling windows and we had French doors that opened out to shared atrium.The bed was a true king size and extremely comfortable....the bathroom was also king sized and had a glorious large walk in shower.
The complimentary evening drinks and breakfast were a nice touch.....
We've had some great stays in a wide range of hotels recently this one easily makes it into one of the top 3 experiences
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Just finished my stay at the Embassy Suites. This is not your everyday embassy suites. It is a beautiful historic building with amenities that you would expect from a four diamond hotel. I usually skip that breakfast at hotels. Do not miss the breakfast here. They have an omelet station, buffet, fresh fruit, and Joyce. Joyce is so attentive and very sweet. If you have a moment, and she is not completely crazy busy, she is a nice person to have a chat with. There is a cvs pharmacy attached...
Just finished my stay at the Embassy Suites. This is not your everyday embassy suites. It is a beautiful historic building with amenities that you would expect from a four diamond hotel. I usually skip that breakfast at hotels. Do not miss the breakfast here. They have an omelet station, buffet, fresh fruit, and Joyce. Joyce is so attentive and very sweet. If you have a moment, and she is not completely crazy busy, she is a nice person to have a chat with. There is a cvs pharmacy attached to the hotel, so if you need anything, it's right there. There are plenty of shops, restaurants, and entertainment close by. I walked down g the river walk, Louisville slugger museum, and science center. They even have a shuttle to the airport. So, if you are working downtown you will not need a rental car at all.
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Embassy Suites Louisville DowntownHotel staff is exceptional

Peg L
from Plymouth, Michigan

Submitted on 15-09-2016

Love this hotel! The lobby is decorated beautifully with exotic fresh flower arrangements. Suite rooms are comfortable with flat screen TVs in each room. The staff that mans the breakfast area are exceptional. I would be remiss if I didn't acknowledge the wonderfully kind man who makes omelets and Joyce, one of the staff that makes sure you have everything you need - coffee, an extra napkin, a newspaper - you name it. She is incredible and especially kind. My only complaint is that the lobb...
Love this hotel! The lobby is decorated beautifully with exotic fresh flower arrangements. Suite rooms are comfortable with flat screen TVs in each room. The staff that mans the breakfast area are exceptional. I would be remiss if I didn't acknowledge the wonderfully kind man who makes omelets and Joyce, one of the staff that makes sure you have everything you need - coffee, an extra napkin, a newspaper - you name it. She is incredible and especially kind. My only complaint is that the lobby bar refused to charge my drink to my hotel room and charged over $11.00 for a shot of vodka on ice. That's ridiculous. Otherwise, I'll be back to stay here.
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Embassy Suites Louisville DowntownThis is the hotel to stay at

Christina L
from Hemet, United States

Submitted on 15-09-2016

This is the best place to stay! Free breakfast and drinks and wonderful service! And the room was clean and the bed was comfy! The ladies at the front desk are very sweet! The shuttle will deliver you in the middle of the night to the airport!

Embassy Suites Louisville Downtown"The Works"

Jeanette J
from Akron, Ohio

Submitted on 17-09-2016

I my opinion, this hotel provides excellent service from the beginning to the end. I did not have to worry about parking my vehicle. The valet service took care of this for me. The price was reasonable by comparison. I had a short wait to check in. My baggage was handled in a caring manner by the valet service. I did not mind tipping him. The nightlife was right down the street. I received a full breakfast of my choice. Above all, I slept like a baby! I will visit this hotel again and again. Oh,...
I my opinion, this hotel provides excellent service from the beginning to the end. I did not have to worry about parking my vehicle. The valet service took care of this for me. The price was reasonable by comparison. I had a short wait to check in. My baggage was handled in a caring manner by the valet service. I did not mind tipping him. The nightlife was right down the street. I received a full breakfast of my choice. Above all, I slept like a baby! I will visit this hotel again and again. Oh, did I mention the daytime activities like: walking tours, biking and trolley rides? Louisville you have a hit with this!
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Embassy Suites Louisville Downtowndowntown Louisville Embassy

jamestI7669OT
from Mount Vernon, Indiana

Submitted on 18-09-2016

Downtown Louisville Embassy. The rooms at the incredible and the evening reception is a must. We were pleasantly surprised. Parking along S 3rd St for a few minutes was a plus. Staff is very friendly.

Embassy Suites Louisville DowntownLack of Customer Service

Amanda T
from

Submitted on 19-09-2016

Customer service very rude. Should have learned from first experience to not stay here again. Rooms and hotel are excellent but staff is lacking. If you are submitting a credit card authorization form for travel, better call several times to make sure it is correct.

Embassy Suites Louisville DowntownGreat hotel!

MCValdes
from Tampa, Fl

Submitted on 19-09-2016

Loved, loved, loved this hotel! Beautiful hotel with an amazing breakfast! Our room was huge and so clean! This hotel looks brand new! The lobby and our hotel room were beautiful. It was so close to everything, including 4th Street Live. 4th Street Live is one block of restaurants and bars with live music. So much fun!

The made to order breakfast is fantastic. Ms Joyce keeps the food hot and fresh and she has excellent customer service skills. I look forward to seeing her every time I stay here. The hotel is clean and modern. Perfect walking location to food and drinks.

Embassy Suites Louisville DowntownGreat Place to Stay !!

Aaron B
from

Submitted on 21-09-2016

This is an Embassy. Everything was great. From the front desk, valet, to the room service. The hotel was in great condition and clean. Worth every bit of the $$
Would recommend this hotel to anyone looking for a great place to stay.

Embassy Suites Louisville Downtownawesome

M Q
from Washington DC, District of Columbia

Submitted on 22-09-2016

location can't be any better! right in the heart of it all. from the valet, to checkin, reception, cleansiness of room, to checkout everything was A1. the cvs attached another plus! definitely would stay again. special kudos to Cynthia bartender at the reception!

Embassy Suites Louisville DowntownExcellent place to stay

Janet R
from Roscoe, Illinois

Submitted on 25-09-2016

The staff is great! The room (premium king suite) was spacious and comfortable with fridge, complimentary snacks and coffee . The evening reception is better than anywhere else. Several draft beers , wine and mixed drinks to choose from and lots of anacks .

Embassy Suites Louisville DowntownGreat service

Amy P
from Louisville, Kentucky

Submitted on 25-09-2016

Beautiful, large, quiet rooms are fabulous. Tthe complimentary breakfast and evening reception are excellent and make this property a great value. But what really makes this hotel special is the staff at the breakfast and evening reception who genuinely love to make the guests feel special and valued. Thank you Joyce, Diane, Cynthia, Debbie, Billy, and the omelet chefs for making my stay that much more enjoyable!

Embassy Suites Louisville DowntownI LOVE this hotel

Rachel H
from

Submitted on 26-09-2016

I have to make a comment about the fragrance/scent in the lobby area. It smells amazing when you walk into the hotel. I always think about this when I visit. What is that fragrance and is it available to the consumer? I stay at this hotel often because it is consistently amazing!

Embassy Suites Louisville DowntownEmbassy Suites, Downtown Louisville

452eileenp
from

Submitted on 27-09-2016

Embassy Suites Hotel needs to impress upon its staff that the customer comes first. They should be friendly and HELPFUL. The staff seemed inexperienced and reluctant to make decisions or be helpful to their customers.

Embassy Suites Louisville DowntownBeautiful accommodations!

natasham106
from Grandville, Michigan

Submitted on 29-09-2016

Great room, beautifully appointed. Friendly helpful staff. Great location right on fourth street, close to entertainment district. We loved the in room keurig. Gorgeous bathroom with full tile shower, generous amenities.

Embassy Suites Louisville DowntownGreat location

Gayle s
from Indianapolis, Indiana

Submitted on 02-10-2016

Loved this hotel. Everything is new and up to date. The location can't be beat. The rooms are well appointed. The rain shower is very nice. We got our car from the valet twice. Both times it arrived in less than 10 minutes.

Embassy Suites Louisville DowntownWORTH. EVERY. PENNY.

TheLittlestCooper
from Nashville, Tennessee

Submitted on 02-10-2016

Jermaine and Aaron made this stay epic. Their customer service and attention to detail are exactly what you would hope for at ANY hotel, but above & beyond my general expectations. Including hooking me up with a brisk 62 degrees in my room (the lowest you can manually set it to is 68.... but one call to the front desk and maintenance will set it lower for you). I love sleeping in an arctic tundra.
I booked a corner King 2 room suite. I was in 620. The room was bigger than my apartment in Nashv...
Jermaine and Aaron made this stay epic. Their customer service and attention to detail are exactly what you would hope for at ANY hotel, but above & beyond my general expectations. Including hooking me up with a brisk 62 degrees in my room (the lowest you can manually set it to is 68.... but one call to the front desk and maintenance will set it lower for you). I love sleeping in an arctic tundra.
I booked a corner King 2 room suite. I was in 620. The room was bigger than my apartment in Nashville! I loved that the bathroom and bedroom (entering the living room) doors both locked. Call me crazy but you can never have too many locks between you & unwelcome guests. The bed was incredibly comfy.
I was thrilled to not be facing 4th Street Live. I'm sure it's a selling point for some people but it's a very noisy street and I didn't have one bit of trouble sleeping in the blissful quiet away from it.
My onlyyyyyyyy complaint was the showerhead. I couldn't reach it to adjust it (I'm 5') and it wasn't set to what I normally like it on. Because this was a huge glass enclosed shower (and amazing otherwise!!), I couldn't stand on the ledge of the tub (like I normally do) to adjust it.
I will absolutely stay here again.
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Embassy Suites Louisville DowntownGreat Two Night Stay

Greg P
from Galva, Illinois

Submitted on 03-10-2016

We thoroughly enjoyed our two night stay here. Location is perfect, as most places we wanted to see were no more than a 5 block walk. Centrally located for restaurants, attractions and night life. Staff was also very friendly.

Embassy Suites Louisville DowntownBest value in Louisville

Peter L
from Washington, DC, United States

Submitted on 03-10-2016

Recently renovated department store in downtown. Unique rooms and well done lobby and bar area. Location in the heart of Louisville in a safe, lively corridor of restaurants and shops. Courteous and professional staff and excellent valet.

Embassy Suites Louisville DowntownGreat place to stay

Letha S
from Houston, United States

Submitted on 03-10-2016

If I were to go back for business, I would definitely stay at this hotel. The room was very clean and so quiet. The breakfast was also very good and fresh food was offered. The staff were very accommodating.

Embassy Suites Louisville Downtownnice stay

T S
from Findlay, Ohio

Submitted on 05-10-2016

Stayed two nights for a wedding
Good location and large rooms, bathrooms and hallways.
Staff was helpful and courteous. Breakfast was excellent. Multiple choices on the breakfast buffet. Would stay here again.

Embassy Suites Louisville DowntownWonderful Place to Stay!

BigSister2014
from Columbia, North Carolina, United States

Submitted on 06-10-2016

From the moment we arrived we were treated like royalty. Valets unloaded. Our vehicle took us to our room and parked our truck. Everyone was a delight. Always smiling and eager to help. Rooms are very spacious suites. Refrigerators, microwaves and coffee maker in the room. Breakfast buffet delicious. Chefs make awesome omelets. Keurig Coffee in the dining room. Cookies in the afternoon and beverages 5:30- 7:30 daily.

Embassy Suites Louisville DowntownGreat Experience Except for Noise

charlesbB3313CY
from Belmont

Submitted on 07-10-2016

Embassy Suites was an excellent choice for my organization's annual conference. Staff was attentive, food was very good, amenities abounded. The only problem was street construction noise quite audible in meeting rooms. I wish we had been warned.

Embassy Suites Louisville DowntownBeautiful and modern property

kypalmer
from Lexington, Kentucky

Submitted on 08-10-2016

Fantastic new property in a historic setting! Beautiful rooms and great breakfast. Modern bathrooms with walk in showers and granite countertops. Evening reception was nice but a little crowded. Hotel hallways were hard to navigate.

Embassy Suites Louisville DowntownExcellent stay

M4098JGmelissaa
from Atlanta, Georgia

Submitted on 08-10-2016

In town for business. Excellent hotel with awesome staff and very clean rooms. Complimentary breakfast was very good and internet worked great. I would stay here anytime we return to the area. The hotel was very modern and updated.

Embassy Suites Louisville DowntownVery Nice

flt587
from Hurricane, WV

Submitted on 09-10-2016

We came as a group requiring three rooms. The hotel was packed but our room was clean. The manager's special was nice. Breakfast was amazing! The people making omelette and pancakes were so
kind. Free parking makes this place a great deal too!

This hotel is located right on 4th street Live which is the outdoor music/restaurant/ party scene. The breakfast was excellent. Made to order omelets, pancakes, bacon, potates, cereal, yogurt, juices, FRESH fruit - you name it .

Embassy Suites Louisville DowntownNice work Embassy Suites

OhFranklin
from NYC

Submitted on 11-10-2016

‚??
What a pleasant hotel this Embassy Suites is. It seems to be newly renovated and is done fairly tastefully. Clean. Handsome. The rooms are a good size with the living room area that would be perfect for having small meetings if you were here for work.
Super spacious bathroom although lacked hooks to hang things on. There was a single solitary hook near the toilet. None near the sink. More hooks please.
Is it my imagination or did the tile in the entry-way have a slight dirty-mop smell? It wa...
‚??
What a pleasant hotel this Embassy Suites is. It seems to be newly renovated and is done fairly tastefully. Clean. Handsome. The rooms are a good size with the living room area that would be perfect for having small meetings if you were here for work.
Super spacious bathroom although lacked hooks to hang things on. There was a single solitary hook near the toilet. None near the sink. More hooks please.
Is it my imagination or did the tile in the entry-way have a slight dirty-mop smell? It wasn't persuasive in the room, but you got a whiff of something when you came in. Not a deal breaker.
Breakfast was standard Embassy Suites, which is not a bad thing at all. Decent options. Very friendly staff in the breakfast area.
Location is handy. Right downtown across the street from the Seelbach, but unlike that hotel, this one doesn't seem to be haunted. Spooky-free.
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Embassy Suites Louisville DowntownBeautiful hotel. Service spotty

lindsey l
from Escazu, Costa Rica

Submitted on 12-10-2016

This hotel is one of the most unique embassy suites I've stayed in. Beautifully decorated, high ceilings, reminded us of a W hotel.
After driving 7 hours with a 2 year old and 4 month old we were anxious to get to our room. Quick check in, not the most friendly. We headed into the elevator to head up to our room and got stuck. We were in the elevator for about 15 minutes with screaming kids. The man who rescued us took our name but we never heard an apology from anyone in the hotel. No calls f...
This hotel is one of the most unique embassy suites I've stayed in. Beautifully decorated, high ceilings, reminded us of a W hotel.
After driving 7 hours with a 2 year old and 4 month old we were anxious to get to our room. Quick check in, not the most friendly. We headed into the elevator to head up to our room and got stuck. We were in the elevator for about 15 minutes with screaming kids. The man who rescued us took our name but we never heard an apology from anyone in the hotel. No calls from management, nothing. We were really disappointed in how that was handled. Got to our room and no crib was there even though we had called ahead to have it in our room so our son could immediately nap. I called the front desk and took them over an hour to bring it up.
On the bright side; breakfast was awesome and the only friendly and hard working staff in the hotel were here. Joyce in the dining room was amazing. She would bring us napkins and help my son refill his juice. She was the brightest part of our stay!!
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Embassy Suites Louisville DowntownGreat quality except check-in

Susan T
from Preston, United States

Submitted on 13-10-2016

Wonderfully appointed hotel walking distance to attractions in Louisville, KY. Full made-to-order breakfast was outstanding. Afternoon reception was also a delight. Problems with check-in and being assigned a room that was NOT the one I had chosen. Staff at reception desk was not attentive at all.

Embassy Suites Louisville DowntownHappy in Louisville

David F
from Ottawa, Canada

Submitted on 13-10-2016

Excellent hotel with friendly helpful staff. Rooms were clean, and serviced daily. Food at complimentary breakfast was to a high standard. Room service was fast and good quality. Location was excellent, close to all downtown venues and late night store at entrance.

Embassy Suites Louisville Downtownnice new hotel

Richard J
from Mishawaka, Indiana

Submitted on 14-10-2016

This is a brand new hotel. All amenities are obviously new and in great shape. The staff was especially friendly and courteous, making this a very pleasant stay. The location is good, as it is within blocks of the conference center and other attractions. There is a CVS essentially in the same building (can access it without going outside the hotel). It is pricey, but no moreso than any others in this downtown area (it is less expensive than most, and delivers more in the sense that rooms are spa...
This is a brand new hotel. All amenities are obviously new and in great shape. The staff was especially friendly and courteous, making this a very pleasant stay. The location is good, as it is within blocks of the conference center and other attractions. There is a CVS essentially in the same building (can access it without going outside the hotel). It is pricey, but no moreso than any others in this downtown area (it is less expensive than most, and delivers more in the sense that rooms are spacious suites with microwaves and mini-refrigerator). Restaurant in hotel (Brendon's) is quite good as well, though again it will cost you.
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Embassy Suites Louisville DowntownLoved this hotel

Liz Q
from Larkspur, California

Submitted on 17-10-2016

I wished we could have stayed longer and if I ever go back to Louisville, I will definitely return to this hotel. Lobby is exceptional, as is the breakfast/happy hour floor. Proximity to fun restaurants and activities. Beautiful, clean, spacious room and bath. Friendly, helpful staff and valet parking was easy in and out service. Room had all the amenities we could have wanted. Bonus having a living space with pull out sofa for some 'alone time' when traveling with family. Having an entire CVS ...
I wished we could have stayed longer and if I ever go back to Louisville, I will definitely return to this hotel. Lobby is exceptional, as is the breakfast/happy hour floor. Proximity to fun restaurants and activities. Beautiful, clean, spacious room and bath. Friendly, helpful staff and valet parking was easy in and out service. Room had all the amenities we could have wanted. Bonus having a living space with pull out sofa for some 'alone time' when traveling with family. Having an entire CVS store attached was an awesome extra. Loved this hotel!!
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Embassy Suites Louisville DowntownEmbassy Suites Louisville KY

John R
from Methuen, MA, United States

Submitted on 17-10-2016

No issues, embassy suites formula. Reception staff and breakfast staff excellent. Variety of food choices limited. Suites very chic and modern but different than normal Embassy Suites. Front desk folks very caring.

What a great location in a very fun part of Louisville. Everything from the lobby to the rooms and service were superior. We took advantage of the free breakfast and evening drinks, and both exceeded our expectations. I'd definitely stay here again.

Embassy Suites Louisville DowntownNew, modern suites hotel in the heart of downtown Louisville

melellings
from Louisville, KY

Submitted on 17-10-2016

My husband and I stayed at the Embassy Suites Downtown Louisville to celebrate our anniversary. The hotel is gorgeous - brand new, decked out in contemporary furnishings, very clean room, and all the conveniences and amenities I could ask for.

Embassy Suites Louisville DowntownMerrill Mania

430robint
from Louisville, Kentucky

Submitted on 18-10-2016

Only complaint was low water pressure. This hotel is just beautiful!!! The breakfast with the omelet station was perfect. The staff was very helpful and each room is very unique. I would definitely stay here again!

Embassy Suites Louisville DowntownWeekend trip

Heather L
from Butler, Pennsylvania

Submitted on 18-10-2016

We stayed over the weekend. The room was immaculate. The front desk service was great. We even received coupons for a neighborhood pub. The breakfast staff was out of this world. The breakfast choices were endless. We were very pleased. However, I am not a big fan of elevators. We opted to use the stairs to go from the fourth floor to the lobby.Our only complaint was that the stairway doors to the first and second floors were locked from inside of the stair well. Not a good thing if an emergency...
We stayed over the weekend. The room was immaculate. The front desk service was great. We even received coupons for a neighborhood pub. The breakfast staff was out of this world. The breakfast choices were endless. We were very pleased. However, I am not a big fan of elevators. We opted to use the stairs to go from the fourth floor to the lobby.Our only complaint was that the stairway doors to the first and second floors were locked from inside of the stair well. Not a good thing if an emergency were to occur. Remedy that, and you are golden.
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Stayed at his hotel as a wedding party for my cousin's wedding. Housekeeping was behind and rooms were checked in to late because of this. The valet took over 30 min to retrieve our cars which resulted in the bride and groom being late for the rehearsal dinner. When locked out of the room because keycard and wallet were in the room, we were told we could not get a key to the room without an ID. My ID was locked in the room! Very rude staff and poor customer service. Never apologetic for any mist...
Stayed at his hotel as a wedding party for my cousin's wedding. Housekeeping was behind and rooms were checked in to late because of this. The valet took over 30 min to retrieve our cars which resulted in the bride and groom being late for the rehearsal dinner. When locked out of the room because keycard and wallet were in the room, we were told we could not get a key to the room without an ID. My ID was locked in the room! Very rude staff and poor customer service. Never apologetic for any mistakes/ poor service. Terrible experience.
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Embassy Suites Louisville DowntownBeautiful Property

Negrilblues v
from Memphis, Tennessee

Submitted on 18-10-2016

This is new property in a historic building. Embassy spared no expense to ensure the property was beautiful, modern. I have to say it was one of the best properties I have stayed at. Everything down to the staff was perfect. I highly recommend this property.

This is a great hotel option for those visiting Louisville. Located downtown, it is close to everything, including nightlife and restaurants. The hotel is a repurposed historical 1907 Dry Goods store, so the outside does not look like much. Once you step inside, the hotel has an understated, clean modern look. Rooms were large and clean. Our room had a small living room and kitchen with a larger bedroom. The bathroom was clean and well appointed (water pressure was a little bit of an issue). The...
This is a great hotel option for those visiting Louisville. Located downtown, it is close to everything, including nightlife and restaurants. The hotel is a repurposed historical 1907 Dry Goods store, so the outside does not look like much. Once you step inside, the hotel has an understated, clean modern look. Rooms were large and clean. Our room had a small living room and kitchen with a larger bedroom. The bathroom was clean and well appointed (water pressure was a little bit of an issue). These are not high-end rooms but they are better than many business hotels I have stayed at. As is common with Embassy Suites, there is a very good made to order breakfast included with your reservation and an afternoon reception with complimentary beer, wine and spirits. I found the staff to be fantastic in every way. There was always a polite hotel and offer to help out with something. This was 5-star service.
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Embassy Suites Louisville DowntownGreat location, rooms and staff

Airpez
from Cape Canaveral, Florida

Submitted on 23-10-2016

Is is in an area with lots to do within walking distance. I walked to the Louisville Slugger museum. Nice safe walk. My room had a fridge and microwave which was great. Comfortable bed. Nice couch to sit on. This was a great hotel.

Embassy Suites Louisville DowntownCathy Sweeney

Catherine S
from Kingsland, Georgia

Submitted on 25-10-2016

I always stay at the Embassy Suites in Louisville, the staff are always so friendly.
Especially Joyce who always greets me like family. Thanks for the warm welcome. When staying here you will not be disappointed at all. Services are great.

Embassy Suites Louisville DowntownBirthday Trip

bradh47320
from Muncie, Indiana

Submitted on 26-10-2016

Great stay and excellent service!! Cynthia and Joyce went above and beyond for me. Hotel is great location for walking to 4th street and enjoying downtown. Room was large with plenty of seating and bathroom and shower were huge. All in all a great stay for a very reasonable price

Embassy Suites Louisville DowntownEmbassy Downtown Louisville

William K
from Monroe, NC, United States

Submitted on 26-10-2016

This hotel has a excellent location for allowing you to enjoy the Downtown Louisville 4th Street activities. Parking is a problem even with the valet service. On arrival was great but getting your car when you are ready to leave is a nightmare. Be prepared to wait 30 to 45 minutes to get your car when leaving so make sure to plan ahead and call down well in advance. Great breakfast and evening reception. Valet service was lacking in my opinion

Stayed here for a business meeting in Louisville. The location was excellent and the hotel itself was very nice.
Unfortunately, at most every interaction with the hotel's service, I found the staff to be either overwhelmed or absent. I arrived early evening and the front desk was completely empty. After about 5 minutes, a gentleman arrived and I could tell he was distracted. It wasn't the most friendly interaction. Same for the valet. Called down to have my car pulled up and came down and...
Stayed here for a business meeting in Louisville. The location was excellent and the hotel itself was very nice.
Unfortunately, at most every interaction with the hotel's service, I found the staff to be either overwhelmed or absent. I arrived early evening and the front desk was completely empty. After about 5 minutes, a gentleman arrived and I could tell he was distracted. It wasn't the most friendly interaction. Same for the valet. Called down to have my car pulled up and came down and no one was there. Eventually a guy showed up and no one was in the process of getting my car. It took at least 15 minutes to finally get my car.
If you plan to stay here, enjoy the hotel, but be prepared to have some patience with the staff.
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We came here sort of by accident. Turns out it was a "happy accident". The rooms were clean, quiet and comfortable. The hotel is within walking distance of 4th Street Live in Louisville-many shops, restaurants, bars and live music. The staff were pleasant and helpful. The manager's reception was outstanding-a good selection of appetizers and drinks. The bar staff, Cynthia, Diane, Mary Jane and Ryan worked non-stop to make sure that the food was replenished, the drinks were poured and that t...
We came here sort of by accident. Turns out it was a "happy accident". The rooms were clean, quiet and comfortable. The hotel is within walking distance of 4th Street Live in Louisville-many shops, restaurants, bars and live music. The staff were pleasant and helpful. The manager's reception was outstanding-a good selection of appetizers and drinks. The bar staff, Cynthia, Diane, Mary Jane and Ryan worked non-stop to make sure that the food was replenished, the drinks were poured and that the residents at the hotel were taken care of during the Manager's Reception. The breakfast was extensive and the staff were accommodating and the food was delicious. We will definitely stay there again.
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Embassy Suites Louisville Downtowngreat find

Linda T
from

Submitted on 31-10-2016

Loved this restored and renovated department store. the rooms were great... The breakfast crew were wonderfully positive and a great way to start the day..Close walking distance to great restaurants and the River.

Embassy Suites Louisville DowntownThis is a solid option in Louisville

TheySayImBougie
from Chicago, Illinois

Submitted on 01-11-2016

I've stayed here on multiple occasions. The rooms are spacious, which is nice...especially if you're a family staying in one room. I like that the two beds are queens not doubles. I always wonder why (in the US) there are any rooms that have two double beds -- adults don't want to sleep in a double. The bedding is comfortable, and the staff is helpful. I like the fact that they have an evening reception with complimentary drinks and snacks, as well as a great, complimentary breakfast. The breakf...
I've stayed here on multiple occasions. The rooms are spacious, which is nice...especially if you're a family staying in one room. I like that the two beds are queens not doubles. I always wonder why (in the US) there are any rooms that have two double beds -- adults don't want to sleep in a double. The bedding is comfortable, and the staff is helpful. I like the fact that they have an evening reception with complimentary drinks and snacks, as well as a great, complimentary breakfast. The breakfast staff is always in a good mood (they even have an omelet station!).
The location is good since you're close to lots of restaurants on 4th Street, and there is a CVS connected to the hotel's lobby for those last-minute needs.
There is a real opportunity to improve cleanliness, as I often find long strands of hair that looks nothing like mine (I assume the cleaning staffs') in my room upon arrival or when I return to the hotel after the day. No matter how clean a room is, seeing someone else's hair is kind of gross. But I've obviously gotten over it because I've stayed here more than once.
I'd rate this a 3.5 out of 5.
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Embassy Suites Louisville DowntownFor your information...

Martha P
from Princeton, United States

Submitted on 01-11-2016

Housekeeping weak and unpredictable in service. However, our room was clean and attractive. The breakfast and cocktail hour was wonderful - Breakfast was fabulous. The valet service personnel were very efficient. Location is very good in the city.

All the staff was great very nice very informative hotel was very clean very comfortable rooms were really nice beds were comfortable accommodations are very good great stay location of the hotel downtown was a great location for all restaurants and everything was within walking distance

Embassy Suites Louisville DowntownGreat location...left a lot to be desired

D7441RPbrianr
from Atlanta, Georgia

Submitted on 05-11-2016

Hospitality was nowhere near what we expected for an Embassy. Our tile floor was sticky and had very little hot water the first night and no hot water the next morning. Walked past front desk several times and employees would even look at us.

This is a lovely hotel with spacious rooms and large bathrooms. It has an exceptional, complimentary Happy Hour with a full bar, not just wine and beer, a wide variety of foods including fresh fruit and vegetables, cheeses, and desserts. The complimentary breakfast was excellent and the staff in the breakfast room were terrific. The front desk was very well staffed with a number of polite and helpful staff. There was never a line of people waiting.
Some negatives:
1) Parking. We understood pa...
This is a lovely hotel with spacious rooms and large bathrooms. It has an exceptional, complimentary Happy Hour with a full bar, not just wine and beer, a wide variety of foods including fresh fruit and vegetables, cheeses, and desserts. The complimentary breakfast was excellent and the staff in the breakfast room were terrific. The front desk was very well staffed with a number of polite and helpful staff. There was never a line of people waiting.
Some negatives:
1) Parking. We understood parking was included. Instead, it‚??s valet parking for $27/day. You cannot self park. Instead you‚??re directed to a nearby pay parking garage but we questioned how secure it was.
2) Difficulty finding the hotel. The entrance to the hotel is not well-marked. There is a marquis that extends somewhat over the sidewalk but it has the name of another hotel on it. Only later did we see that ‚??Embassy Suites‚?? was written in small letters below. Hint: Look for the CVS store next door.
3) Loading and unloading a vehicle. There is no driveway or place to temporarily park your car when you check in. You have to stop your car in the street. Since there‚??s another hotel directly across the street with the same problem, this creates a bottleneck. This bottleneck was especially apparent when checking out. We texted the valet to get our car as per hotel instructions. The return text said we‚??d be notified in approximately 30 minutes when we could expect to have our car delivered.
From this review, it sounds as though the negatives outweigh the positives but that‚??s not at all the case. It‚??s an excellent hotel with lovely rooms and exceptionally nice staff and we‚??d definitely stay there again. It was, in fact, the best of the many Embassy Suites we‚??ve stayed in. The car situation is really the only thing that needs improvement but, given the downtown location and lack of space, I don‚??t know how it‚??s going to be solved.
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Embassy Suites Louisville DowntownBeautiful hotel

Jessica J
from Frederick, Maryland

Submitted on 06-11-2016

The hotel is beautiful. Not your normal Embassy Suite's. I was extremely happy with the location for downtown Louisville. The hotel is walking distance to a ton of items. Very clean and with the exception of check-in everything was great. They would get 5 stars but check-in was lacking. I am set to be in Louisville next year for a month and this hotel is in the top pics to be at for a month. The options the rooms have for space, amazing breakfast and reception in the evening without compr...
The hotel is beautiful. Not your normal Embassy Suite's. I was extremely happy with the location for downtown Louisville. The hotel is walking distance to a ton of items. Very clean and with the exception of check-in everything was great. They would get 5 stars but check-in was lacking. I am set to be in Louisville next year for a month and this hotel is in the top pics to be at for a month. The options the rooms have for space, amazing breakfast and reception in the evening without compromising cost and service is the reason I am looking to stay here again for such a long period of time. Oh, if you missed walking distance to all downtown.
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Embassy Suites Louisville DowntownA very nice surprise!

stevejohnston2108
from Evansville, Indiana

Submitted on 07-11-2016

Similar Embassy floor plan one comes to expect but extra room and tall ceilings made this an especially nice room. Room clean and comfortable. Happy hour same at all but the staff--working ver hard--remained friendly, efficient, and fun. Check in friendly, efficient. Lobby spacious and upscale for an Embassy Suites. Valet quick and friendly.
Very comfortable stay but the staff made this extra nice--very friendly!

Embassy Suites Louisville DowntownPerfect place to stay

donnarR301GX
from Gilberts, Illinois

Submitted on 09-11-2016

Our first stay at an Embassy Suites, but definitely will not be our last. Cannot think of a single negative, a perfect visit. Beds were extremely comfortable, rooms were well maintained and food was excellent.

Embassy Suites Louisville DowntownI would like to live here

SWsalesGuy
from San Francisco, California

Submitted on 10-11-2016

Great hotel and great staff. This isn't your typical hotel since it has a lot of the old hotel charm with wide hallways and large bathrooms though the rooms are quite modern and quiet. There's a CVS adjacent to the lobby. The included breakfast had made-to-order omelets and everything else you would want to eat along with a great staff.

Embassy Suites Louisville DowntownSo glad we chose this hotel

jennykelley
from Cincinnati, Ohio

Submitted on 10-11-2016

Beautiful hotel, awesome location, awesome staff, family friendly, everyone was so accommodating from front desk to room service to the bar to valet, awesome all the way around. My four year old daughter's first trip hotel , she is so hotel spoiled now. I will definitely return to this hotel in a heartbeat.Thank you!

Embassy Suites Louisville DowntownMy Preference

David C
from Clarksville, United States

Submitted on 10-11-2016

I couldn't have asked for better accommodations. It's too bad the hotel didn't realize that we were part of a wedding party. No gift for guests in our room. No knowledge of transportation to the wedding.

Embassy Suites Louisville DowntownBeautiful Newer Hotel

jschonsc
from

Submitted on 11-11-2016

We booked with Embassy Suites for our wedding block. It's a newer hotel and beautiful on the inside, not too modern. The rooms look fresh and new and even the "standard" suite is a nice size. The beds are comfortable and I think most rooms come with a decent size fridge. The breakfast has oatmeal, eggs, bacon, cooked to order breakfast. We didn't get to use the pool while there but a friend's daughter did and had a blast. We would stay at this Embassy or consider others in the future.

Embassy Suites Louisville DowntownFamily fun

383melaniev
from Graham ky

Submitted on 13-11-2016

Rooms were very small and the layout was weird! View was terrible. I was quoted $200/night and charged $250. NOT worth it!!! Beds seemed small. I slept in the bed my husband on a small sofa bed. Beds were very clean and comfortable. Complementary breakfast was the best!

Embassy Suites Louisville Downtowngreat location

krd7806
from O'Fallon, Illinois

Submitted on 14-11-2016

the location is great, right next to the entertainment district. the room for a suite was small, but with a large bathroom. the room was spotless with a comfortable bed. the breakfast was outstanding with made to order omelets.

Embassy Suites Louisville DowntownGreat location; decent size rooms

tbuddy718
from Saint Louis, Missouri

Submitted on 15-11-2016

Came for one night (11/12) with a group on our way to another destination. Hotel is very clean even though a small bit of construction is taking place. Location is fantastic for 4th Street Live area as it's less than a block away. also it's nice having a CVS as part of the building in case you need anything last minute. It's also only about a 20 minute / $20 cab ride to Church Hill Downs
Dinner drinks / snacks were very good although the amount of people their was way too much for one bartender...
Came for one night (11/12) with a group on our way to another destination. Hotel is very clean even though a small bit of construction is taking place. Location is fantastic for 4th Street Live area as it's less than a block away. also it's nice having a CVS as part of the building in case you need anything last minute. It's also only about a 20 minute / $20 cab ride to Church Hill Downs
Dinner drinks / snacks were very good although the amount of people their was way too much for one bartender and one person trying to keep up with food and cleaning tables. Manager pitched in also but volume made it tough
Breakfast the next morning was very similar in the amount of staff for the amount of customers was too few. People managed but it just left you thinking it could have been better.
Our room while called a suite, wasn't what I was used to at an Embassy Suites. I'm used to a separate sleeping area and another room being a sitting area. This was a king bed with a couch about 4 feet away. The room is set up a little awkward in that not everyone who is sitting on the couch can see the TV since the TV is directly in front of the bed and the TV does not swivel. Anyway, not a criticism, just not what I was used to. And since we were only their for one night, not a big deal.
I'd stay here again without hesitation although I would first ask if true suites were available
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Embassy Suites Louisville DowntownAC not functioning well.

K1240QGadamb
from Washington DC, District of Columbia

Submitted on 15-11-2016

Room was stuffy, could not sleep. The AC would not turn on and the windows could not open for fresh air. I was also initially assigned a room different than the one I selected on line. The location was good.

Very nice hotel with spacious and cleanly rooms. Staff is very friendly and attentive - the only draw back is the cost to valet ($27/night) and the high-traffic area making getting in and out a bit of a challenge. We would definitely stay here again however.

Embassy Suites Louisville DowntownAmazing!!!

Lydia C
from Teaneck, New Jersey

Submitted on 16-11-2016

From the shuttle drivers who picked me up at the airport to the front desk attendant and the breakfast buffet staff.....all wonderful, extremely helpful and gracious. The room is superb. The entire experience is 5 star!!! I love this place!

The breakfast was the best I've had at a hotel and the service at the breakfast was also excellent. Now for the not so good, called the front desk for towels and it took hours before anyone came. Second time we ran out of toilet paper and had to call twice and it still took an hour to receive it. The location is great just wish you had a self-parking choice.

Embassy Suites Louisville DowntownLong term stay

martinlL4591FK
from Chicago, United States

Submitted on 19-11-2016

Having stayed in multiple hotels this is Hands Down the Best hotel in Louisville KY. steps from LIVE, best staff, great room, excellent service. The Breakfast and evening reception cannot be beat, location is perfect, convenient to downtown. I would go out of my way to stay here again. Heading back next week!!

Embassy Suites Louisville DowntownAmazing

JSL e
from

Submitted on 21-11-2016

Room, food, service, and extras like the pool are great! The rooms have a good touch of modern. The food taste as if it was made with gold. Service was like they were expecting a king and treating h/she like one. I really got to exercise the way i wanted with what they have and the pool looks great. Great stay!

Embassy Suites Louisville DowntownWeek long terrible stay.

codys292
from VILLA HILLS, United States

Submitted on 21-11-2016

Some of the receptionists had an air of arrogance and acted as if they were better than the customer, not a good way to start one's stay. I must say the rest of the staff was great. The shower in the room leaked so badly we had to put bath towels on the floor to keep from flooding the living area and when we notified maintenance we were told nothing could be done during our stay. This was an ongoing problem since the carpet adjacent to the bath was pulling up from the glue giving way from the...
Some of the receptionists had an air of arrogance and acted as if they were better than the customer, not a good way to start one's stay. I must say the rest of the staff was great. The shower in the room leaked so badly we had to put bath towels on the floor to keep from flooding the living area and when we notified maintenance we were told nothing could be done during our stay. This was an ongoing problem since the carpet adjacent to the bath was pulling up from the glue giving way from the long term water saturation. The TV was poorly located and there was not a dresser in the room. Location can't save this hotel and for the $1,000 plus I paid definitely not worth it and I will NEVER stay at this hotel again! Luckily, I recently stayed at the San Diego Embassy and had a spectacular time. This on the other hand is a horrible example of just how great the Embassy Suites really are.
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Embassy Suites Louisville DowntownGreat stay

156lizbethm
from Louisville, United States

Submitted on 22-11-2016

Our first time in Louisville for a family wedding. The hotel was chosen to block rooms for out of town guests by the bride. The hotel is beautiful, the rooms clean and beautifully appointed. The beds and linen so comfortable~the halls are spacious and the complimentary breakfast was an unexpected plus! We had a great time- it's an easy place to enjoy family. Loved that the lobby had access to a CVS pharmacy. It was so convenient and used multiple times! We had fun walking up to 4th St. Live and...
Our first time in Louisville for a family wedding. The hotel was chosen to block rooms for out of town guests by the bride. The hotel is beautiful, the rooms clean and beautifully appointed. The beds and linen so comfortable~the halls are spacious and the complimentary breakfast was an unexpected plus! We had a great time- it's an easy place to enjoy family. Loved that the lobby had access to a CVS pharmacy. It was so convenient and used multiple times! We had fun walking up to 4th St. Live and enjoying the restaurants and shopping. I didn't get a chance to walk to the fitness room or pool but heard from other family members that they were great spaces. We were about 10 minutes from Churchill Downs and enjoyed one of the last racing days of the season. A great trip overall, in large part due to the Embassy Suites. If we get a chance to visit Louisville again, I would definitely plan to stay there.
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Embassy Suites Louisville DowntownBetter than expected

cinde0603
from Demotte, Indiana

Submitted on 23-11-2016

The hotel was AMAZING! The hotel is in walking distance of fine dining, entertainment and fourth street. The complimentary freshly made breakfast and cocktail hour far surpassed our expectations. The pool was warm, clean and private. Our king suite was clean, quite, modern and beautiful. The staff was more than kind and they one price valet service was great. I will definitely return.

Our stay was beyond our expectations. The sleek modern lobby, conversation areas, spacious halls, lovely pool/spa area, restaurant, all the staff were beyond anything we have experienced and it wasn't $500 a night. Only $140 and included a lavish made to order breakfast, free cocktails and snacks in the evenings and lovely restaurant/bar. When you go to the races in May, make this your stay. Across from the Historic (but boring & three times the cost) Sealbach Hotel.

Embassy Suites Louisville DowntownExcellent Overall, Great Breakfast

SweetGirl505
from South U.S.

Submitted on 26-11-2016

We were very impressed by this hotel overall. We would recommend it for couples or families.
Like many Embassy Suites, this hotel has a fantastic evening reception, which is from 5:30 to 7:30 p.m. This includes free beer or wine, and a variety of snacks, cheeses and vegetables to choose from.
Breakfast was included with the room rate, and was wonderful. The breakfast has a variety of items, including an omelet station. The breakfast staff was very friendly and polite.
The indoor pool was v...
We were very impressed by this hotel overall. We would recommend it for couples or families.
Like many Embassy Suites, this hotel has a fantastic evening reception, which is from 5:30 to 7:30 p.m. This includes free beer or wine, and a variety of snacks, cheeses and vegetables to choose from.
Breakfast was included with the room rate, and was wonderful. The breakfast has a variety of items, including an omelet station. The breakfast staff was very friendly and polite.
The indoor pool was very clean. It could have been a few degrees warmer, however. We didn't use it due to the cold temperature. We were also a bit confused by the game room, which kept asking for "coins" (we thought it was free). However, neither of these minor issues were a turn off for us.
The room was very comfortable. Our room also had a great view of downtown Louisville. The room has a mini kitchen and a pull out sofa.
We enjoyed our stay here, and will stay again.
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Embassy Suites Louisville DowntownGreat Stay

Derrick W
from Elizabethtown, Kentucky, United States

Submitted on 28-11-2016

Hotel looks amazing! One of the better and up to date Embassy Suites. The breakfast is great. Right in the center of downtown and close to 4th Street Live. I would recommend this hotel to anyone planning on staying in the area. Parking fees is the one thing that I do not like. Other than that, great hotel.

Embassy Suites Louisville DowntownGreat Stay

Jim S
from Richmond, Indiana

Submitted on 29-11-2016

The hotel really surprised us. Very nice, great staff and centrally located. You are located at the south end of Fourth Street Live. Easy access from the interstate. Rooms very clean and roomy, staff very friendly would stay here again over the three other hotels we have stayed in downtown Louisville.

Embassy Suites Louisville DowntownHotel is very good, valet is awful

Nancy S
from

Submitted on 30-11-2016

The hotel itself is really nice, modern, friendly, clean. The valet parking is awful! When I pulled up, I think the guy just got his driver's license! He didn't offer to help with my luggage, and he was too young to be driving an $85,000 car! I'm pretty sure he won't make that much money in the next 3 years, let alone should be able to drive a vehicle that expensive! The rest of the hotel is nice, the buffet breakfast is great, and room service is wonderful. But be prepared for very young ...
The hotel itself is really nice, modern, friendly, clean. The valet parking is awful! When I pulled up, I think the guy just got his driver's license! He didn't offer to help with my luggage, and he was too young to be driving an $85,000 car! I'm pretty sure he won't make that much money in the next 3 years, let alone should be able to drive a vehicle that expensive! The rest of the hotel is nice, the buffet breakfast is great, and room service is wonderful. But be prepared for very young people driving your car to it's parking spot! One person shut off my automatic lights on my car, so I was driving around Louisville without tail lights, and only driving lights on the front! THEY ARE AUTOMATIC, so they shut off automatically too! I've never had the need to check them before this trip, lesson learned. Someone apparently liked my taste in music as the radio was turned up when I got in it one morning after they brought it to me.
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I travel a ton for work and leisure, and rarely have I been so impressed with a hotel. We were in town to visit family for Thanksgiving and just wanted a comfortable room in a convenient location. We got that and so much more! Every single staff member was friendly, professional, and helpful and ‚?? most shockingly ‚?? seemed to genuinely enjoy their job and want to be at work. The free breakfast and reception were stellar. The hotel decor was gorgeous, much hipper than one would expect in Louis...
I travel a ton for work and leisure, and rarely have I been so impressed with a hotel. We were in town to visit family for Thanksgiving and just wanted a comfortable room in a convenient location. We got that and so much more! Every single staff member was friendly, professional, and helpful and ‚?? most shockingly ‚?? seemed to genuinely enjoy their job and want to be at work. The free breakfast and reception were stellar. The hotel decor was gorgeous, much hipper than one would expect in Louisville. There's a CVS on property and a Starbucks across the street. Life is good. My only wish would be fewer horse-themed photos, but that's to be expected in Derby Land. Kudos, kudos, kudos to management for hiring such great staff. Please reward their hard work.
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Embassy Suites Louisville DowntownAs good as it gets!

Jim H
from Springfield, United States

Submitted on 03-12-2016

Beautiful rooms, unbelievable location, fantastic breakfast, quiet, great service, and did I mention GREAT LOCATION :-). Close to the best "happening nightlife" in Louisville. Right across the street from the only five stare restaurant in Kentucky.

Embassy Suites Louisville DowntownBah Humbug!

D V
from Horse Cave, Kentucky

Submitted on 04-12-2016

Stay here every year for my birthday and usually arrive to a festive atmosphere complete with beautiful holiday decorations. NOT THIS YEAR. When I asked about the decorations they said they were coming tomorrow or Monday. WHAT??? The holiday season has been in full swing for several weeks folks! Bad planning. Big disappointment. No excuses, as Christmas has come the same time every year for 2000+ years. I'll certainly call ahead next year, or stay at a hotel that is celebrating the holid...
Stay here every year for my birthday and usually arrive to a festive atmosphere complete with beautiful holiday decorations. NOT THIS YEAR. When I asked about the decorations they said they were coming tomorrow or Monday. WHAT??? The holiday season has been in full swing for several weeks folks! Bad planning. Big disappointment. No excuses, as Christmas has come the same time every year for 2000+ years. I'll certainly call ahead next year, or stay at a hotel that is celebrating the holiday season! Great location, super comfortable and well-equipped rooms. Bah humbug.
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Embassy Suites Louisville DowntownGreat location. Great service

dannysH4145YL
from Chicago, United States

Submitted on 05-12-2016

This hotel has a great location and also a great service. Very large rooms. Great hotel for large groups of people. Not very personable and breakfast needs to be improved, has more a large scale cafeteria feeling. Overall a very good place to stay.