In 2017 Alitalia carried 21.3 million passengers. As part of its 2017 summer schedule, Alitalia flies to 74 destinations, including 24 Italian and 50 international destinations, with 3,300 weekly flights.

In 2010 Alitalia joined Air France - KLM and Delta Air Lines as part of the airline industry’s leading Transatlantic Joint Venture. Thanks to the joint venture between these companies, passengers now have privileged access to the largest transatlantic network in the world.

MADE OF ITALY

The quality of its service, the attention to the passenger experience, the high level of professionalism, the consistent training of its crew, service technicians and all its staff have always been the hallmark of Alitalia. The distinctive Italian style comfort and elegance are always present on board Alitalia’s aircraft. On long-haul flights Alitalia offers three classes of service: Business class, Premium Economy, and Economy class. Business class guests enjoy all-aisle seats, upholstered in leather, that convert to true flatbeds, reclining a full 180 degrees and large15.4 inch. LCD screens providing on-demand audio & video, including movies, music and games. Amenity kit with personal care items are provided by Bulgari.

The excellence and exclusivity of the service on board Alitalia is also distinguished by the sophisticated dining experience with award-winning menus featuring regional Italian cuisine, and tableware designed by Richard Ginori,: Italian regional recipes prepared with fresh products DOP and IGP are paired with premium wines selected by Alitalia’s official Sommelier in collaboration with the Italian Sommelier Foundation. Alitalia's commitment to the enhancement of Italian cuisine in the world through the onboard dining experience has received the award for "Best Airline Cuisine" for eight consecutive years (2010 to 2017). The award was given by the readers of Global Traveler Magazine for the quality of its meals served on board. The major accolade follows a large, in-depth air traveller survey in the magazine by nearly 30,000 frequent flyers who were asked to comment on excellence in the travel and tourism industry.

MAINTENANCE AND CARGO

Maintenance of the Alitalia aircraft fleet is guaranteed by Engineering & Maintenance division through scheduled technical activities – made in Fiumicino airport hangars during overnight stops - and on request in all airports where Alitalia operates. The maintenance activity is done every day. Some key numbers are: 600 technicians, 2,900 hours of manpower, 370 activities on the Alitalia fleet or aircraft from other airlines. The high quality of technicians has enabled Alitalia to develop a large volume of activities on behalf of other airlines.

Alitalia also operates cargo transportation. The cargo activity boasts a portfolio with a wide range of products tailored to meet the demand of its customers. Many Made in Italy goods are carried on the hold of passenger aircraft and charter flights, such as fashion, art, food and pharmaceutical products In 2016 Alitalia carried over 74,000 cargo tons.

TRAINING ACADEMY

The Alitalia Excellence Training Academy - an infrastructure of two thousand square meters dedicated to the training of flight crew and ground staff – is the place where every year pilots and flight attendants held over ten thousand hours of technical training through high-tech simulators, safety exercises and classrooms training. Front line ground staff and flight crew spent over forty thousand hours for commercial and customer care training. Thanks to a highly qualified staff of certified instructors, Alitalia trains also organizes training courses for individuals and other companies.

For all those who are anxious about flying, Alitalia has designed the program "Voglia di volare”". Since 1997, more than three thousand people have overcome their fear of flying by getting to know the aircraft and crew, by becoming familiar with the technical and psychological aspects of flying. Over 90% of participants started or restarted to fly regularly. The seminar is in fact aimed both at people who have never flown, and those who live with discomfort, or with anxiety the experience of flight.

MILLEMIGLIA

MilleMiglia has been the loyalty program of Alitalia for 25 years. It is managed by Alitalia Loyalty S.p.A. With five million members, MilleMiglia is the largest loyalty program in Italy. It includes one hundred partners - 30 airlines and 70 companies from various different fields - that allow members to earn and / or redeem miles. In 2016 MilleMiglia members could benefit from over three million award seats.