Responding to questions or problems regarding the item and its features

Fixing bugs and reported issues

Providing updates to ensure compatibility with new software versions

Item support does not include:

Customization and installation services

Support for third party software and plug-ins

@Supporting your items is not a requirement of the Envato Marketplaces, But Still If you need support, all support will be conducted through our support system (http://chimpgroup.com/support ). we usually respond to support Ticket within 24 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends/holidays will be processed on Monday/the next business day.