ANZ admits issues over Landmark customers

The ANZ bank admits it lacked sympathy and caused distress to some former Landmark customers when the farmers faced hard times.

The controversy is getting another airing, this time at the banking royal commission as it examines farming finance.

A significant number of former Landmark customers felt they were treated unfairly by ANZ, counsel assisting the commission Rowena Orr QC said.

"ANZ acknowledged that it should have been more responsive and empathetic to some former Landmark customers, particularly given their difficult financial circumstances, and it acknowledged that its failure to do so caused distress in some cases," Ms Orr said on Monday.