Optimize Presciption Refill Workflows in Your Allscripts EMR

How does Charlie do it?

Charlie's Refill Management application is fully integrated with Allscripts TouchWorks® EHR to automate the prescription renewal workflow. As medication renewal requests hit the Task List, Charlie swoops in to find relevant information. This includes data like last qualifying visit and lab results. He then applies protocols, identifies any duplicate requests, and readies the request for quick execution by clinical staff.

A case study of Charlie's success

Representation based on actual customer results.

METRIC

PRE-CHARLIE

POST CHARLIE

Providers Supported

153

153

Pharm Techs Needed to Support Providers

27

11

Refill Requests Completed Per Day Per Pharm Tech

55

192

Turn Around Time

> 24 hours

< 24 hours

Percentage of Refills Completed by Refill Techs

45%

58%

Percentage of Refills Completed by Providers

55%

42%

Current Annual Cost of Refills Staff

$1,350,000

$550,000

METRIC

PRE-CHARLIE

Providers Supported

153

Pharm Techs Needed to Support Providers

27

Refill Requests Completed Per Day Per Pharm Tech

55

Turn Around Time

> 24 hours

Percentage of Refills Completed by Refill Techs

45%

Percentage of Refills Completed by Providers

55%

Current Annual Cost of Refills Staff

$1,350,000

METRIC

POST CHARLIE

Providers Supported

153

Pharm Techs Needed to Support Providers

11

Refill Requests Completed Per Day Per Pharm Tech

192

Turn Around Time

< 24 hours

Percentage of Refills Completed by Refill Techs

58%

Percentage of Refills Completed by Providers

42%

Current Annual Cost of Refills Staff

$550,000

The Charlie Practice Automation Platform can be found in the Allscripts Application Store. It is fully integrated with Allscripts TouchWorks® EHR.

Case Study: Charlie creates capacity to process 500+ refills daily.

Download the Valley Medical Group case study.

GO LIVE IN LESS THAN

30 Days

5 Million

REFILLS PROCESSED ANNUALLY

PRESENCE IN

70%

OF THE U.S.

Bruce Trickel

We do approximately 52,000+ refills a year and needed assistance in pulling together all the clinical information needed to accurately complete the refill without having to search the entire chart. We found EVERYTHING we needed in Charlie's Refills Application. My staff and I couldn't be more pleased. Charlie gets our highest recommendation.

DIANE DOCKTER, CPC, RMA

Charlie has saved us so much valuable time by checking our medications against protocols. He has significantly changed our workflow to create more time for our clinical staff to perform other necessary duties. We can not do our jobs efficiently without Charlie!

Interested in learning how Charlie can improve your refill workflows?

Our staff is happy to give you a personalized demo of the Charlie Practice Automation Platform. We'll show you how Charlie helps reduce busywork, enabling you and your staff to work top-of-license.