Hello there,
I will flag this thread for Staff attention for you. Please don't contact them again on this same issue. This is why. When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once of the same issue the date moves forward and it takes longer to get help.

I waited three days before sending them a follow-up support ticket; I would have waited longer, but it seemed that it was extremely uncommon for staff to take longer than 24-48 hours to respond to a request. It would be nice if the system would do better than shunt out an automated email without any follow-up about where the request is in the queue, or how long one can expect to wait before hearing a reply.