To provide management with reports, I would be nice to be able to assign a user to a department or have a help desk category. This would help the department managers see (via a report) what problems their staff is having and what application is causing the most problems.

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I'm sorry for letting your post get lost. Currently Spiceworks does not have the features you are seeking, However, we do have a couple of feature requests out there. Take a look at the following links and add your vote