UPCOMING EVENTS

The chat war for business customers just got hotter as Facebook announced today that it has launched a platform for Facebook Workplace, a product with many of the same features as Facebook but for internal company communication.

Businesses will now be able to pull into Facebook Workplace software-as-a-service (SaaS) solutions, customer relationship management (CRM) software, and other products and software used for work. These can include Salesforce, Google, or calendar and productivity apps.

Formerly Facebook at Work, Facebook Workplace launched in October after almost two years of beta testing with tens of thousands of users at companies like Club Med, Hootsuite, and the Royal Bank of Scotland.

Since launch, Workplace has added more than 100,000 new users from companies like AirAsia and government agencies in Singapore.

Facebook declined to comment when VentureBeat asked if users can expect bots to be integrated into the Workplace version of Messenger, called Work Chat.

Workplace is designed, said Facebook Workplace director Julien Codorniou, to be a home page and place to gather ideas for an entire company, not just the engineering team or executives. It’s a unique platform, Codorniou told VentureBeat this time a year ago, because it requires no training.

That distinction, he said, will be the difference between Workplace and competitors like Slack, HipChat, and others who want teams to use their chat and collaboration clients.

“The big surprise for us is to see that the more connected an organization becomes, the more productive it becomes, and I think there was a gap in the market,” Codorniou said. “No one was really addressing that market, people who have never been connected before in the workplace, and that’s what we want to do with Workplace, and I think you can only do that when you have something with the familiarity of Facebook, an application that 1.8 billion people use every month.”

Above: Facebook Workplace News Feed

Image Credit: Facebook

Competitors in the team collaboration and group enterprise chat space have made a lot of changes lately.