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Tue, 5 Dec 2017 12:35:27 -0800Re : Project Management Module - remove names from available users listhttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008813103
njayashreePlease check the Project Role assigned to the concerned technician. Technician with Project Manager role should be able to view all tasks of all the Projects . So please check the same and update us.

Thanks & Regards,Jayashree,SDPMSP Support.]]>Feature Requestshttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008813103Tue, 5 Dec 2017 04:35:27 -0800Re : Project Management Module - remove names from available users listhttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008811061
Kathryn SoaresFeature Requestshttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008811061Mon, 4 Dec 2017 17:26:54 -0800Re : Project Management Module - remove names from available users listhttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008783086
njayashreeThe ability to not show the MSP Requesters and the technicians with no project roles associated to them is not implemented in the application yet. The feature id for the same is 7816 and the feature can be tracked in the link below,

Thanks & Regards,Jayashree,SDPMSP Support.]]>Feature Requestshttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008783086Thu, 16 Nov 2017 20:47:27 -0800Re : Project Management Module - remove names from available users listhttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008777203
Kathryn SoaresThis has come up again - can we remove MSP Requesters and MSP Technicians (not allocated to certain client's sites) from being seen within the MSP Project "available user list"? The available user list under each client should ONLY contain technicians approved to work on that site and the clients' users. When will this be fixed?thanks]]>Feature Requestshttp://resources.manageengine.com/topic/project-management-module-remove-names-from-available-users-list#49000008777203Thu, 16 Nov 2017 00:01:43 -0800Re : Share request feature in ServiceDesk Plus for MSPhttp://resources.manageengine.com/topic/share-request-feature-in-servicedesk-msp#49000008754447
gvarillas11

Here is the ID for the feature request you have suggested us MSP SDF-10956 .

This ID is for us to keep track of new feature requests made by our customers. We will analyze this feature further and based on the priority and demand from all the users we will implement it in the product. So we could not provide the time frame for it's availability now.

We will update this feature ID in our Read Me available here once it is released. You will receive a notification about the hotfix / Major releases if you provide your email address in About page present in our application user interface.

SanthoshManageEngine ServiceDesk Plus MSP Team]]>Feature Requestshttp://resources.manageengine.com/topic/disable-new-request-creation-through-email-for-support-groups-feature-request#49000008719268Wed, 11 Oct 2017 21:46:06 -0700Re : Disable new request creation through email for Support Groups - Feature Requesthttp://resources.manageengine.com/topic/disable-new-request-creation-through-email-for-support-groups-feature-request#49000008718072
taina.rodrigues1In this case, it will be a feature that will enable a new option and will also keep the current configuration for the groups. The user can or can't activate this.

This need is because some groups can open tickets by e-mail, other groups can not, just by Self Service Portal. If we disable the ticket creation by email, it won't works;If we enable for all groups, it won't works and;If we put the group email in the spam filter, the end user will not be notified about the "the ticket can't be created by email".

We'll wait until an update from your team.

If it's possible please provide us the Feature Request ID, because the customer want's to track the same.]]>Feature Requestshttp://resources.manageengine.com/topic/disable-new-request-creation-through-email-for-support-groups-feature-request#49000008718072Tue, 10 Oct 2017 05:54:42 -0700Re : Tomcat Update in SD MSP to 7.0.81http://resources.manageengine.com/topic/tomcat-update-in-sd-msp-to-7-0-81#49000008707232
Madhi Yes, we'll upgrade the Tomcat version in future as of now we do not have an ETA.. However, we are invulnerable to those issue which were bundled on 7.0.80.

Thanks and Regards,MadhiVanan SDirect Support Number :+1-408-352-9131ManageEngine ServiceDesk Plus MSP TeamRefer here for : Issues Fixed | Road Map Features | Useful Documents]]>Feature Requestshttp://resources.manageengine.com/topic/tomcat-update-in-sd-msp-to-7-0-81#49000008707232Mon, 9 Oct 2017 12:32:43 -0700Tomcat Update in SD MSP to 7.0.81http://resources.manageengine.com/topic/tomcat-update-in-sd-msp-to-7-0-81#49000008710220
patrickmI can see that currently Service Desk is listed in the General Module FAQ as having Tomcat 7.0.26 bundled. Given there's a fairly serious known exploit with Tomcat 7.0.0 through 7.0.80, will this be getting updated in a future SD/SD MSP patch?

Cheers

Paddy]]>Feature Requestshttp://resources.manageengine.com/topic/tomcat-update-in-sd-msp-to-7-0-81#49000008710220Mon, 9 Oct 2017 07:19:04 -0700Re : Notification Rules for each Account - Feature requesthttp://resources.manageengine.com/topic/notification-rules-for-each-account-feature-request#49000008697288
Madhi The above Account Drop down under Notification rule will work only for the requester notification (as mentioned requester notification for besides the dropdown). However, the feature which you have requested is available in our road-map Feature ID :2791 Account Based technician notification. The feature will be implemented based on demand and priority. We do not have an ETA as of now.

For each Account, we can enable or disable the notification rules but for the technicians, this option doesn't work, the same configuration is applied globally.

The reason to have this option is:

A. imagine that you want to enable a notification to send an email to the tech A and tech B when a new ticket is created for the Account A;B. Now you want to send a notification just for the tech C when a new ticket is created for the Account B;

Currently, we are unable to do this configuration.

]]>Feature Requestshttp://resources.manageengine.com/topic/notification-rules-for-each-account-feature-request#49000008698245Tue, 19 Sep 2017 10:11:38 -0700Re : Disable new request creation through email for Support Groups - Feature Requesthttp://resources.manageengine.com/topic/disable-new-request-creation-through-email-for-support-groups-feature-request#49000008683824
Ajay Kumar KAs a product company hope you can understand that, we could not deviate from the logic or the Business model for which we are planning to enhance the tool. We acknowledge this as a valid use case for your business requirement . However, we need to see if this feature can be helpful for majority of our users.

We will make a note of it and if we come across this requirement from other organizations, we will check if the same can be taken as an enhancement request. Until then, your cooperation on the same is highly appreciated.

Thanks for your understanding.

Kind Regards,Ajay Kumar

ManageEngine ServiceDesk Plus MSP Team]]>Feature Requestshttp://resources.manageengine.com/topic/disable-new-request-creation-through-email-for-support-groups-feature-request#49000008683824Thu, 14 Sep 2017 17:39:58 -0700Re : Documentation about Projects - Feature Requesthttp://resources.manageengine.com/topic/documentation-about-projects-feature-request#49000008687589
Madhi We would like to have few additional information regarding this feature request. Please do drop an email at Sdpmsp@manageengine.com with your convenient time and contact information. We will get back to you.

Thanks and Regards,MadhiVanan SDirect Support Number :+1-408-352-9131ManageEngine ServiceDesk Plus MSP TeamRefer here for : Issues Fixed | Road Map Features | Useful Documents]]>Feature Requestshttp://resources.manageengine.com/topic/documentation-about-projects-feature-request#49000008687589Tue, 12 Sep 2017 10:34:04 -0700Re : Score Rules - Feature Requesthttp://resources.manageengine.com/topic/score-rules#49000008683507
Madhi We certainly understand your requirement. However, we need to see if this feature can be helpful for majority of our users. We do have a feature know as priority matrix. Which helps you determine the Priority automatically based on Impact and Urgency of a request. It can be configured based on your requirement. Please refer the below link for more information.