I mean this in the most literal sense. I believe this job may be affecting my health, but I wasn't aware to what extent until about a week ago.Before starting this job, I had never missed a day of work, come hell or high water I had had perfect attendance. I also had gone years without stomach problems. I had allergies and a cold or two that I toughed out but never any other problems. I have now missed three, all stomach related, the most recent one being a severe pain that I had to go to the E.R. to make go away. I was given some medicine, as it was not appendicitis or anything like that, thank god. Before that it was other things, but I still cannot get through a day at work without some sort of reflux and/or nausea, medicine or not. Onc...(continues)

I've been working at call centers for a while, and I have a big pet peeve. People who decide to make major account changes or call the most stress inducing center while driving. I am tempted to tell them, "please call back when you are not in a vehicle, as it is against the law for me to continue this call while you are driving" and hang up on them, damn my QA. I might start doing that now, might save a few lives. Most things they ask require me to text them. That is highly illegal for me to do. I am not going to lose my job for them.

We all have customers we cant stand or that grate our nerves but have any of you had a really good customer that just makes you smile that day ?

A few days ago I had the pleasure of helping this really nice gentleman. He was so sweet that I was willing to bend over backwards to help him despite the fact that he didnt buy his original stuff from me. He came in very unassuming and smiled the whole time.

I understand that people like using unlocked phones from various places on cheap plans... What I don't understand is why they want to waste the reps time asking why their phone isn't working or can they get assistance with it? Their go to response seems to always be ..."but I have your service so why can't you help?".

I have heard it so much lately I barely open my mouth to give a response anymore.

please, for the love of whatever god you choose, STOP TRANSFERRING CUSTOMERS TO INSURANCE IF YOU DONT WANT TO DEAL WITH THEM. I have had 3 transfers from tmo that were just hard to understand or diffucult customers trying to pay their bill or dispute a charge and thats not what we do here.

Yeah, I'm kind of new to all of this. Could someone with a little more experience explain Smart Access plans to me a little more. Just like what happens when a customer only qualifies for that or something. What do you have to tell them.. etc., etc. This is only my second weekend working so I am just trying to gain a little more knowledge instead of looking like a fool

I got the rest of the week off until Sunday. Getting to work late will get you that little vacation here. I guess now I have time to catch up on my TV shows like Attack on Titan and Breaking Bad.....oh, and some Walking Dead.

since march, tomorrow I finally find out if I can be rolled over to being a core employee and im super nervous...my quality scores for last month have all been 90 to 100 percent but im still nervous as all hell.

Me: thank you for calling, how may I help you today?Cmr: Hi, I know I dont have coverage, but i need to file a claimme: Sir, we can not file claims for you if you have no coverageCmr: fine you con artist (hears cmr speaking to carrier rep in the background)Cmr: ok i have insurance now file my claimMe: ok.....may I ask when your phn was damaged, lost, or stolenCmr: yeah it was about 3 weeks agoMe: (continues with claim as usual) ok sir it looks like your claim is not coveredCmr: WHY NOT THIS D@MN TIMEMe: Well sir you did not have coverage at the time your device was damaged, therefore the damage is not covered by our insuranceCmr: Youre a scam artist! Send me to someone spanish I can reason with themMe: ok sir, right awa...(continues)

Customer: Can I have a Coke?Me: Sure, what size?Customer: I do not know, what flavors do you have? Me: Umm, larger, medium and small.Customer: I'll take the Coke:Me: Okay, what size would you like your Coke?Customer: RegularMe: What size is regular?Customer: What sizes do you have?Me: (I'm getting frustrated all ready, I grab the cups and put them on the counter) We have small, medium and large.Customer: I will take the one in the middle.Me: Cool that is the small.Customer: I thought that was a mediumMe: This one is a smallCustomer: Then why did you put it in the middle.Me: I have no clue why, did you want a medium coke now?Customer: Yes

So, I just got off of a 40 min call that hit as soon as I needed to go to lunch, in which the guy just wasted my time fro the entire 40 minutes, knowing that he did not have coverage and trying to find a loophole to get a new phone, what kinds of stress relief do you guys use when calls like this come in? I tear up sheets of paper