The unofficial, unauthorized view of Ancestry.com and FamilySearch.org. The Ancestry Insider reports on, defends, and constructively criticizes these two websites and associated topics. The author attempts to fairly and evenly support both.

Thursday, September 18, 2008

Bravo Ancestry.com

Yesterday afternoon Kenny Freestone of Ancestry.com announced that yesterday evening their tree serivce would be down for about 30 minutes. (See Ancestry Trees Service Will Be Down Tonight) What's notable is not the service interruption but the fact that they told us about it beforehand. When I was at Ancestry I stuck my neck out a couple of times and announced here on these pages a planned outage.

I don't think Ancestry.com was ever opposed to you knowing about planned outages, I just think that prior to their blog, they just had no easy way of informing you. And perhaps because there was no easy way of informing you, product managers weren't in that mode of thinking.

My how times have changed since I started this blog--desparate for candid vendor/market communications. Bravo, Ancestry.com

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The Ancestry Insider

The Ancestry Insider is consistently a top ten and readers’ choice award winner. He has been an insider at both the two big genealogy organizations, FamilySearch and Ancestry.com. He was Time Magazine Man of the Year in both 1966 and 2006. And he really is descended from an Indian princess.

Biography

The Ancestry Insider was a readers’ choice for the top four genealogy news and resources blogs, part of Family Tree Magazine’s “40 Best Genealogy Blogs” for 2010. He reports on the two big genealogy organizations, Ancestry.com and FamilySearch. He was named a “Most Popular Genealogy Blogs” by ProGenealogists, and has received Family Tree Magazine’s “101 Best Web Sites” award every year since 2008. A genealogical technologist, the Insider has a post-graduate technology degree and holds a dozen technology patents in the United States and abroad. He has done genealogy since 1972 and has worked in the computer industry since 1978. He was Time Magazine Man of the Year in both 1966 and 2006. And he really is descended from an Indian princess.

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