Better Mortgage

Manager, Business Operations

Manager, Business Operations

About This Job

Location

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical.

In 2018 alone, we’ve helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time.

Our backers have helped build some of most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank and others have invested over $85MM in Better and our vision of making homeownership magical.

A Better opportunity:

The business operations (‘BizOps’) team at Better is responsible for identifying, prioritizing and solving Better’s most critical business challenges in a fast-moving environment. We are known by many unofficial names, “the nerve center of the business”, “the glue across the org”, “a SWAT team for the executive leadership” - essentially a mix of strong analytical capabilities, sharp business acumen and get-stuff-done mentality. We use a structured approach to drive company strategy across major business functions, develop operational plans to enable innovative offerings and lead execution against our recommendations. A shortlist of past projects include,

Operationalizing a first-of-its-kind consumer offering that contributes the majority of the company’s purchase volume today

Developing and executing a capacity expansion plan to triple mortgage production capacity from within 6 months (including the establishment of offshore teams)

Designing and executing the company’s expansion strategy across states

Enabling robust pricing strategies coupled with tight feedback loops through a series of data analysis, industry studies and customer interviews

Understanding key drop off points in the customer conversion funnel and working with product, sales and marketing teams to address root causes

As part of the BizOps team, you will play a pivotal role in helping to shape and build out BizOps. You can expect to actively contribute in the following ways:

Identify, prioritize and solve ongoing business requirements for a rapidly growing company