USB device drivers will not install

New Member

I am working on a PC that has proved to be rather troublesome. It will NOT install USB devices through windows update or by pointing to system32/driverstore. When I point to system32/driverstore it says "USB Composite Device - the system cannot find the file specified." These are devices that SHOULD work with MS default drivers.

I am trying to avoid reinstalling here. This PC is coming back from ransomware virus cleaned by a kaspersky rescue disk. I have run and cleaned malware with a variety of other tools including SAS and Spybot

Excellent Member

First, the SFC seems to indicate it completed and repaired all the files. Those problem files all seemed to be in the Windows\SysWOW64\wdi\perftrack directory. Can you think of a reason for this?

The \driverstore is not usually the directory used to hold the useable drivers. Try the Windows\System32\Drivers directory if it is necessary to do that.

Do the USB devices get noticed when plugged in? Have you tried different ports. With the device plugged in, you may be able to use Device Manager (devmgmt.msc) and use the "scan for devices" to find the device. If you do that, is the device even found?