Category: chatfuel

Millennials are born with technological advancements and are seeking to implement more technology in their lives, as it’s natural to them.

This is why chatbots may become the most used technology in the near future.

How Have Millennials Used Chatbots so Far?

Everyday use of smartphones and tablet devices are making Millennials addicted to chatbots. The purpose is to simplify things and to get information fast, and that is why the chatbot expansion is happening.

The most popular chatbots and pioneers in this field are the AI programs created by our favorite brands. This is how brands and their users are connected:

Siri from the Apple interface – 34%

Hello Google, Google`s Assistant – 19%

Alexa from Amazon – 6%

Cortana from Microsoft – 4%

Millennials rely on this technology, and they trust it in so many ways. We all use Google Maps or iPhone’s Navigation and count on their direction without question.

This is one example of how Millennials are creating a friendly connection with chatbot technology.

It is, for sure, that in the upcoming years, Millennials and chatbot relationships will escalate as a friendship like nothing seen before.

Chatbots are Jumping into the Real World

Chatbots and their use will transform from a computer-used program to a device that will provide this technology outside of the digital world.

There are so many robot devices that will appear on the market in the next few years that will change our interaction with technology. Our kids will play with toys that will interact through voice with them, and we will all have a family robot that will change our home.

All of this and more devices will come soon into our lives, and it will be the actual beginning of the chatbot era. For this innovative use of chatbot technology, we must thank Amazon, and their Echo devices, as Amazon was the pioneer in this field and they were the first to break the boundaries with Alexa.

Alexa was meant to be a shopping assistant that will ease and better our shopping experience within Amazon. However, this is just the beginning, as soon there will be more devices created with AI that will deliver much more.

E-commerce is a Top Industry that Provides Chatbots

Companies are trying to target Millennials using new channels of communications and chatbots are proving to be more efficient than ever before.

Millennia’s have a significant role in e-Commerce business; there are roughly 80 million Millennials in the US today. This number is proving enough that Millennials are the generation that is in control of today’s market.

In fact, they spend approximately 600 billion of dollars each year, and this number will increase up to 1.4 trillion of dollars by 2020.

Final Thoughts with ChattyPeople

Chatbots have the tendency to be useful, and for the time being, they may not be Millennials’ best friends, but they are the friends that they can rely on.

In the near future, their role in Millennials’ lives will grow, and maybe they will become the best friend that everyone wants.

Use our platform, here at ChattyPeople, which we provide for free, and build a chatbot for your business. With the starter plan, it is free to get started, and with our platform, it easy to create your own chatbot.

Chatbots have been here with us for some time, and some companies still encounter user experience problems. Wanting to jump into this technology and not taking the necessary precautions can put you a step back.

This is why you need to optimize the user experience and always improve on it. Here are some suggestions that can give you a better direction on how to proceed when building your chatbot:

Optimization

Use the right platform when making your chatbot. Give your perfect idea and effort in creating the chatbot with more user optimization; don’t allow providing an experience for just 20 people to expand the ability to your bot to interact with thousands at the same time.

Visualize

Provide visualization to users, and use pictures as a way of providing a better and more colorful experience. Seeing is not the same as described, so show the customers what you offer, as it will increase the interaction.

Update

Like every technology, an update is something we encounter every day. It is up to you, as you will you provide 2.0 for your chatbot to your customers.

My point is that this technology is relatively new in use, and new integrations are still coming. Updates will make the chatbot more useful and smarter, so keep track of the advancements made and don’t be stuck with version 1.0.

Conversation

Conversation is one of the most important things for a chatbot. It’s the primary purpose of its creation. Mimicking human-like discussions is why it’s essential.

The chatbot that you will create will be your protégé. And, as people need to learn and expand their vocabulary, so does the chatbot. Improve the communication skills by providing new expressions from time to time.

Use these tips so you can better the conversation:

Variables

Give the chatbot the ability to rephrase the questions and the answers; meaning give him multiple options to choose from with the same outcome.

Responses

Test the chatbot on multiple devices so you can be sure that it will respond instantly. Don’t make it too much human and let the customers receive automated responses after a few hours.

Data

Use the data that the chatbot is gathering to provide them with offers that will interest the customers. Target their needs, and your chatbot will be a perfect conversationalist for everyone.

Tone of Voice

You need to know the audience you are targeting, so make the chatbot to fit in with this audience group and talk the way they speak.

Sessions

Draw the users that interact with your chatbot in the next session of interaction. Give them targeted promotions that will engage the chatbot and don’t wait for them to message the chatbot.

With this, you will make it a habit of using the chatbot more often. Doing this, you need to provide them with a reason to engage, and here are some tips on how to achieve that:

Bundle Deals

Coupons

Thank You Messages – When they receive the product

Final Thoughts

Chatbots came into our digital lives, and they are here to stay. This technology won’t fade out. Now is the right time for having a chatbot and we are here to help.

Use the platform that we are providing and build one for your customers, as it will have a more significant impact on your business and will provide the future channel of interactions with your customers.

Sharing your problems and seeking advice from friends or professionals is something that is in our nature. Even so, it’s crucial for us to get a different perspective from others as we have a tendency to hold on to and not to reveal everything to everyone.

This is where chatbots will step in.

Why will we accept Shrink Bots?

First of all, they will provide more private sessions, and the comfort that they will provide to us will be great because they are machines which will be the most significant advantage.

There is that feeling we get when talking to a real person about the judgment that we sense from that individual. We have a fear that they will undoubtedly have an opinion that we did something wrong or that we are crazy.

This won’t be the case with chatbots, as we will appreciate the talk and advice, but it won’t matter about their opinion because they are not a real person.

How can chatbots achieve this?

Imagine a vast base of knowledge inside this program, a chatbot, of the human psychology, our progress through time, and the examples of various cases that have been recorded.

With Artificial Intelligence, advancements have been made, and the ability for them to mimic human conversations with an NLP solution will make them the one to talk with.

The possibility for chatbots to search and make a pattern match for our behavior and compare it with known cases will give us a relevant example where our behavior is leading us.

This is not the first time with interacting with a program for these reasons. For example, we tend to take quizzes on social media about everything, like discovering your personality. These quizzes are programs with small data and still are very effective. Or, there are tests that we take to see our IQ, and so on.

♦ CBTI

CBTI is a short name for computer-based test interpretation. This technological tool can interpret data in a psychological assessment and has been used since the 1960s.

The CBTI program is empirically-based or clinically-based, as they are programs that are used for myriad and psychological tests. Research shows that there cannot be any confirmation about the validity of the tests; the main reason is the small data accesses.

This all can change today with chatbots and their ability to accesses a cloud-based knowledge-base, all there is to do is to wait for this knowledge-base to be created.

So far, they have been proven in to be helpful in more than one factor of this process:

Saving time

Reducing human error

Cost-effective

Objective/Reliable

Advancement made in the chatbot technology and combining them with CBTI will provide a powerful program that will be more than just a test, but an AI-powered Psychologist.

♦ Voice VS Text

Chatbots will provide us the option to choose how we interact with them, by voice or by text.

Not everyone is comfortable with talking with someone, so that’s why texting will help. And we don’t have a doctor who can offer this as it will be a time-consuming process which will increase the cost of the session, as well.

Final Thoughts with ChattyPeople

The inevitable is that chatbot technology will flourish and the use of it will help us in so many ways, as we will find their application helpful in many ways.

Time will show how advanced they will become. From our side, here at ChattyPeople, what we can help you with is to create a chatbot powered with AI and NLP.

All you need to do is to use our user-friendly platform and create your chatbot with no coding required on your end.

Chatbots, even in the early stage of development, are proven to be helpful for organizations. However, building a chatbot and deciding to do this can be overwhelming.

Using new technology can be a little confusing, as well, and you may not know what the chatbot needs to do. This is why we have put together a list of five functions that all chatbots should have.

Top 5 Chatbot Functions

1). Collect Data

Don’t lose the data on your chatbot’s interactions, as it can be helpful for your organization. Build the chatbot to be curious and provide small surveys, as this will help you to get inside your customers’ heads, and give the chatbot proper direction and focus on things that people think are important.

2). Subscribe

Giving your customers the option to subscribe can benefit you in several ways. Clients that love your brand want to know when something new is going on and can be informed about it. Also, having subscribed customers will help you efficiently execute a marketing campaign which will be free without involving marketers.

3). Variables

Give the chatbot the function to act smart. Providing the data and expanding the chatbot’s knowledge base will make it easier to understand. With the ability to present different outcomes and use different words to provide an answer, it will make your chatbot a conversationalist that can deal with everyone.

4). Connect to a Live Agent

Offering a chatbot to your customers will provide a 24/7 channel of service. It will look more professional if the chatbot provides your customers with a way to speak to a human agent if the issue cannot be resolved. With this, your company can offer a better customer experience.

5). Target and Engage

Execute the marketing campaign, and let the chatbot target the customers that will benefit from this campaign. Let the chatbot engage and represent what you have to offer.

Building the chatbot with these features will help your company become more efficient, will increase revenue, and better your customer service.

These are only some of the benefits of including this technology in your business strategy. One thing is sure, however, as it will save time for your employees and customers alike.

Final Thoughts with ChattyPeople

Make your chatbot to be as informative as it can be. It’s up to you to provide it with the necessary information and to build the knowledge base that will help your customers the most. Use the feedback from your customers and continuously improve their experience with your chatbot.

Building the right chatbot for your company needs the right tool in the first place. Use the platform that we offer, here at ChattyPeople, and you can build a conversational chatbot in a couple of hours.

It has never been easier to build a chatbot, as our platform will do all the coding that is needed, and your job is to make it communicate in the way that will represent your company the way it should be.

Finding an apartment can be frustrating; searching the internet, jumping from one site to another, seeking the right apartment that will satisfy your needs.

Let’s think about what is essential when searching for an apartment:

Location

Amenities

Approximate distance to transportation or closeness to your work

Everyone has a general idea where the location of the apartment needs to be. Here is how you can build a chatbot that will help you with the search in a couple of simple steps:

Step one

Forward the feeds from more classified websites like Craigslist into your chatbot. With this option, you will keep track of updates and new postings that are made on these sites. Add as many websites as you can.

Step Two

Use filters in the websites to narrow down the search, and make filters that will help with your decision in choosing the right apartment.

Use filters like:

Has images

New postings

Location, location, location

Price range

Step Three

Filter the results inside the chatbot filtered by area. With this, you can lower down the search and look through the desired area that will satisfy your needs.

Add more filters inside the chatbot, such as:

Closest to transit

Nearby shopping

Amenities in the building

Availability

Step Four

Use Slack to communicate with each other creating a channel where you can discuss the findings with your friends or the person that you will share the apartment with. With this, you can narrow the search even more that will satisfy the needs for both of you.

This is one way to narrow the search and save time. Instead of sitting down and searching and saving the potential listings, you will have the data inside the chatbot. You will have all new listings in the chatbot, and you continuously sitting in front the computer and searching for new listings will not be the case.

Final Thoughts with ChattyPeople

Chatbot technology and the use of it are relatively new. This is giving you an opportunity to create something new that will help make your life much easier. Chatbot building can be tricky if you decide to build one from scratch, and this is why you need to consider using the platform that we are providing.

With the platform that we have, here at ChattyPeople, there is no need for any coding on your side. The platform is built to generate the code for you, and all you need to do is to drag and drop and build the knowledge base of the chatbot. Integration with Facebook and Slack is just a click of a button away.

Take advantage of our starter plan that we offer and start building your chatbot for free.

Making a chatbot is easy to do, but making it usable is a different story.

Here are 10 best practices that you can use to build your chatbot and make it more usable:

1). Make It Understand Us

Creating a good conversationalist is a big task, as it needs a significant amount of effort. This is readily achievable if you give the necessary information to the chatbot’s database. Make as much as you can, different questions and responses to them. With this, you will provide the chatbot a bigger chance to understand the question, For example, make it respond in the same meaning with different types of phrases, such as:

How are you doing?

How have you been?

How’s everything?

How’s it going?

How are things going?

What’s going on?

What’s new?

What’s up?

Whassup?

What are you up to?

This is the same question, but phrased differently, and don’t forget to let the chatbot know peoples’ slang, too.

2.) Variables in the Response

As the questions may differ, you would want to make the consumer understand the chatbot, too. Not every person will understand your explanation that you put in the chatbot to respond with, so you have to use different perspectives and rephrase the answer if the first one is not understandable enough for the customer. This will make your chatbot act smarter because it will provide random responses which will be different for the users.

3). Options to Consider

Give the customer multiple options to choose from. In this way, you will make them feel that they are in control.

4). Human Involvement

Chatbots are smart, but they are still not a genius. Give your customers a chance to be redirected to a real human agent to help them resolve their issue when necessary.

5). Use the Feedback

Use the feedback from the customers to better the chatbot. Frequently update the knowledge base.

6) Analytics

Connect the chatbot with the analytics software to monitor the behavior and the user experience. You can track a lot of important segments and improve the user experience with this tool.

You can track:

Retention rates

Sessions

Return customers

See if someone has blocked the chatbot

Find questions that did not end well

Plus, much more

7). Involve Others

Use more people in the process. Involving more people and approaching from a different point of view will give you the necessary insights on how to proceed. Acknowledge and choose advice given from the majority.

8). Slack – Use Your Team

Use the Slack platform and integrate the chatbot for your team. You will provide the team with a tool that they can shape and adjust to help them with the day to day tasks. And it’s an excellent way to see the behavior, first hand.

9). Test Before Deploying

Use more devices and operating systems to see if everything is working the way it needs to work. Adjust if required, as it is the last step, so don’t lose your grip and take the time that you need.

10). Personality

Give enough personality to the chatbot to mimic a human-like conversation, but remember people want to interact with Artificial Intelligence, so a bad joke can be funny coming from the chatbot.

Final Thoughts

You should start today and don’t postpone the decision that needs to be made. Sooner or later, you will need to make a chatbot for your brand.

It’s better to act sooner than later. Use these practices to improve and update the chatbot, and provide a better experience for your customers.

Use the platform that we are providing; don’t be shy, no coding is needed. We made it simple for everyone to build their chatbot.

Register today for free and start building your chatbot; it’s free with our starter plan. ChattyPeople is here to help; it’s what we do.

Chatbots will improve our healthcare system sooner than we think. There are already chatbots that are trying to replace apps and provide us with ways to track our health.

Some of them are cutting the waiting line to the doctor and providing the information needed for the doctor, which helps speed up the process.

But the real achievements are being made by the DeepMind Company. Read on to find out more:

♦ DeepMind

DeepMind Ltd is a British company founded in September of 2010. The accomplishment in developing and improving Artificial Intelligence was spotted by Google, which inundates them to acquire the company back in 2014.

Google did not take control and start leading the company, in fact, they did the opposite and gave them autonomous for the founders to proceed in the direction they were headed.

With this freedom and Google’s finances, they achieved what everyone was waiting to happen.

♦ Alpha Go

Alpha Go is a program created by DeepMind to teach a machine how to learn on its own, and with this, the possibility for self-improvement of skills and knowledge was established.

The result was true AI with the capability to learn from its own mistakes. The program was set to learn how to play a game. Don’t be fooled here, as it is a big task for a machine to learn it by itself. It is a big task for us too, like when arcade games where created, we needed time to learn from our mistakes and to repeat the steps so we could win each level of the game.

This is the principle on how Alpha Go learns, as they locked it up with a computer game and by the next morning, Alpha Go was able to learn and play the game in expert level.

These results need to be tested and pushed more, however. They have given the ability to the program to learn the ancient game of GO. And, an astonishing thing happened, as the program beat the European GO champion, Fan Hui.

Why is GO Important?

The ancient game of GO is a strategic board game invented in ancient China, 25,000 years ago. This game is the oldest known game.

The most exciting thing is that this game has numbers of moves, in fact, more than the number of atoms in the universe. This is why, for a program to learn all the moves, it’s basically impossible. This is unlike with chess, where a program can predict possible variations when the game starts.

The breakthrough is that the program needed to think how to play and that is what happened.

Why is This Important in Healthcare?

Google’s DeepMind and the advancements made in AI will help to improve this technology and implement it in our healthcare system, providing better performance than humans.

♦ DeepMind Health

In 2016, DeepMind announced a collaboration with Moorefield’s Eye Hospital in London, UK. The program was applied to do an analysis of anonymised eye scans, searching for early signs of diseases that will lead to blindness.

This is how the health of people will be improved in the following years: Implement this program and do the research for a cure for many diseases that scientist struggle today to find, and it will speed up and provide them with different approaches which humans will never be able to see.

This is just a start of the breakthroughs in medicine that will happen and will provide better healthcare to all of us. Implementing this program will help analyze the tests from patients and find the necessary treatment faster.

The DeepMind program will provide a tool to doctors and nurses to instantly analyze results, and to determine the right treatment. Most important is that the program will help every single patient who needs urgent care to be directed to the proper specialist immediately.

Final Thoughts with ChattyPeople

The technological advancements made are a result of an experiment of an old line of code that chatbots have, and the improvements being made.

The use of this program is growing from day to day because of the curious nature that we possess. This is why you need to experiment and see how chatbot technology is working and how it can work for you.

You may do so with creating a conversational bot using our platform, here at ChattyPeople, and see the benefits that it can bring to your business.

What is the ultimate tool that we can use in the office? Your chatbot integration inside slack will become this tool.

The important thing is how you can make the Slack bot to be as useful for your team as possible.

Here is a list of 10 tips that you can use when you decided to build a chatbot for your team:

1. Organize

A perfect working environment is when you organize it in the way that will improve working performance. Make the Slack bot to be the organized tool everyone needs.

2. Monitor the Channels

Give the Slack bot the ability to monitor all the channels in the Slack platform. With this, you will know if there is a problem inside the team or if someone is struggling with a task. Use it to jump in when necessary.

3. Allow Your Team to Improve It

Don’t make the decision yourself on what the Slack bot needs to do. Involve the people around you, because you are building it for everyone to use it. You will be amazed at how, together, you can create the bot that your team needs.

4. Track Performance

Give the chatbot the means to ask a question to your team about the process of the task they are working on. The chatbot can provide you constant information that will offer you the ability to be up-to-date on everything that is going on in your office.

5. Stream Your Customers’ Feedback

Channel the feedback and concerns of your customers’ inside of Slack. In this way, you will provide quicker responses and can improve the customer experience.

6. Respond to Customer Inquiries

Don’t let the customers wait on an email that they need to receive. Forward the company e-mail inside Slack and make it as a new channel. In this way, you will resolve the issue much quicker.

7. Match People

When I say match, I don’t mean for the chatbot to match someone on your team for a date. What I mean is to put the skills that every person you have in your company together so the chatbot can match and suggest to you the right person for a task that needs to be done. Give the chatbot an opportunity to know your employees a little better by having the information about their skills and experience for every one of your team members.

8. Build a Powerful Archive

Let the chatbot record everything, store files and back them up so they won’t be lost. Build an archive that everyone can use and will be in the reach of their hands.

9. Survey

You have a decision you need to make. Therefore, get some insight and opinions from your team members, as it will help you to decide with a survey.

10. Calendar

Sync everyone’s calendar to make it easier to know who is on vacation and when someone takes days off. It will be much easier to set up a meeting when having the information about the team’s availability.

Final Thoughts

Having a Slack bot for your team will improve your team performance and will give them the extra time to concentrate on more important tasks.

Now is the time to try this chatbot technology, so start building it today.

All you need to do is to register for free and start using our platform. We have made the platform easy to use with no coding required.

Many industries need to reconsider their business strategy, and transport is one of them. Technology has the tendency to improve business but also to make companies execute the necessary adjustments and implement new technology.

Chatbots are spreading fast in the business segment and there use is found more and more every day now.

Here is how transport companies are changing with the use of new technology:

Taxi Companies

Uber is the game changer in this transportation services industry.

What uber did:

Changed the way people commute

Lowered cab prices

Used chatbot technology to automate constant updates for customers’ rides

Simplified payment; by providing an account within their App that allows users to pay the fare securely

Provided commuter share rides which lowered the price even more

There are a lot of taxi companies that are following their lead and offer customers a secure App with constant updates and reminders of their upcoming ride.

Tourist Agencies and Tourist Agents

Tourist agencies are slowly but efficiently switching from tourist agents to chatbot agents. Chatbots are faster and more reliable to find the best deal for you when planning a vacation.

They provide an instant booking option and secure payment inside the messaging App. What they also do is that they give a constant update of the upcoming flight and direction on how to proceed to the gate faster.

Also, they can connect you to a live customer support agent if some unexpected changes happen.

Fright Transport and Logistics

Fright transportation had various changes in the past decade and technology is the main reason. With technological advancements, the ability to become a truck driver and not read maps and just use GPS devises made it easier for everyone to become a truck driver.

They help the drivers to simplify their rides and plan the necessary stops with Apps filled with essential bits of information about traffic, gas stations, rest stops, etc.

Now with chatbots, the cost of using tracking companies has lowered. With the use of chatbots, the logistics sector can receive a constant update with various data that is helping them to follow the fright live. They can check where the driver is and provide necessary adjustments if there is a delay.

Furthermore, chatbots can monitor the progress of the driver and assign him another pickup when he finishes with his delivery. Chatbots can be pretty helpful in tracking the vehicle maintenance with simple questions to the driver who is appointed to that vehicle, and then schedule the maintenance in their behalf.

Final Thoughts

It depends on what business are you in, but if you are in one of the ones that are mentioned above, you need to consider changing your business strategy.

These are not the only industries impacted by chatbots, as almost all businesses will need to adjust to them with this new technology. Better start today and gain more with the use of a chatbot for your business.

Give it a try and make a chatbot for your business. Use our platform and take advantage of the starter plan we offer where you can start building a chatbot for free.

It’s reasonable that you want your chatbot to be profitable. By implementing sponsored messages to your users, it will help you to earn some extra money.

When you decide to do this, you need to take into consideration the pros and cons of a sponsored message.

Here is little insight that we have assembled for you:

Pros:

1). Earn bigger profit

2). Engage more interaction

3). Grow your user base

4). You can send them the message anytime, day or night

5). It won’t cost you anything, it’s free

6). It’s automated, you don’t need to type the message yourself

7). It can reach more at once

8). You know that it will be received

9). It’s instant messaging

10). Immediate responses

Cons:

1). you need to monitor the behavior, so you don’t lose the users that you have

2). Send the message at the wrong time in different time zones

3). You need to check if the messages are they ethical

4). Possibility for the users to block your chatbot

5). Sending too many messages may result in a bad experience for the user

6). Bad review

7). Attract spammers

8). Target the wrong audience

9). Lose the purpose of the chatbot

10). Harm your brand

Harness the Pros

Sponsored messages can be a success if you take the necessary steps and work for it. Provide and monitor the behavior of the interaction. With this, you will gain control and will have time to act if something suspicious is going on.

Don’t accept all kinds of sponsored messages, as you should think in the long run, and you don’t want your chatbot to be used only once.

Look for companies that want to send sponsored messages that will provide benefits to your users. If you play it smart, you will gain higher retention rates, and your chatbot’s user base will grow.

Be Careful With the Cons

When approaching this opportunity, you need to be careful. Spammers already have damaged the landscape of e-mail marketing, so be careful and don’t allow spammers to send messages through your chatbots.

The protection is different from e-mail, as users can block your chatbot and that may be the end of it. Don’t be driven by the click rate and allow companies to send messages that show something else when redirected. Be sure always to check the destination where your users will be redirected. By protecting the users, you’re protecting your chatbot and yourself.

Final Thoughts

Sponsored messages can go either way, as it’s a knife with two blades, and you should be careful about how you are using it.

If you want to start and take advantage of the chatbot technology, you are at the right place. Use our platform that is powered by Artificial Intelligence code and NLP, as it’s easy to use with drag and drop and no coding is needed.

Give it a try with our free starter plan, and start building your chatbot for free. Register today, it’s free and don’t worry, ChattyPeople is here to help.