Returns

Keeping you happy is our number one priority. Returns are easy - if you are not
satisfied with your purchase, you may return the item to our warehouse within 15
days of receipt of your order for an exchange, credit, or refund. Returns take up
to 10 business days from receiving a return to process. Before returning the item,
please contact Customer Service or call 1-888-244-2790
and let us know what item you are returning and why. Then a Return Merchandise Authorization
Number (RMA#) will be issued. It is important that you make note of this number
to include with your return.

We do our best to provide you with the highest quality cigars, pipes, and accessories,
in perfect condition, as quickly as possible. Every shipment is inspected for quality
and undergoes a series of several spot-checks by our shipping staff for accuracy
and quality. Should you experience any problems, please contact
Customer Service. We're here to help. We guarantee your satisfaction and
we will work to achieve it.

How the return policy works:

Cigars — For cigars by the box or bundle of 20 cigars or
more, if you try 1 cigar and return the remainder, you will receive full merchandise
credit, less shipping charges. If you try more than 1, pro-rata credit is applied,
less shipping charges. For samplers, 5-packs and non-cigar merchandise, returns
must be in new, unopened condition to receive full credit. This includes having
cigars in their cellophane wrappers. Please keep the original packaging and any
accessories to return with the item and do not return any cut or smoked cigars,
as this may affect your refund.

Pipes — If you are not satisfied with your pipe for any reason,
you may return the item within 15 days of receipt of your order for an exchange,
credit, or refund. Returns take up to 10 business days from receiving a return to
process. Only pipes that have not been smoked are eligible for return. We stand
behind every pipe we sell to be free of defect for one year. Warranty does not include
stem, mouthpiece, excess wear and tear, and cracks due to dropping.

Pipe Tobacco — If you feel your tobacco was not manufactured
to the highest of standards - or if the tobacco is not what you ordered - please
contact us immediately. Only unopened containers
are eligible for return within 15 days of receipt of your order.

If you fail to return merchandise within the given timeframe or without an RMA#,
we may deny credit or issue a 15% re-stocking fee.

We do our best to provide you perfect products in perfect condition as quickly as
possible. Shipments are inspected and double checked by our shipping staff for accuracy
and quality. Should you experience any problems, please contact
Customer Service.

CI Customer Service is the best in the business. In-stock items ship same day plus we are here to help - live support, phone, fax, or email.

Welcome to Cigar Country!

CI hasn’t become the world’s leading cigar retailer by accident. We’re committed to industry-leading prices, exceptional service, the biggest selection, and overwhelming charm. No nonsense, just great cigars delivered fast, fresh, and discounted….beware of imitators.

At Cigars International we only sell our products to adults who meet the legal age requirement to purchase tobacco products.
If you are not of the legal age to purchase tobacco products, please do not enter our site.