This course will enable delegates to develop an understanding of youth homelessness and the legislative frameworks available to assist young people. It provides an understanding of how the legislation can be used as a platform to develop better integrated services for all young people in housing need.

N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

This training offers teachers, trainers or youth support workers a framework and practical approach to delivering anger management sessions to young people. Delegates will develop an understanding of how anger is triggered and experienced by young people and use this understanding to feed into exercises and discussions for delivery in a group or one-to-one support context.

This course gives teachers, trainers and others who work with young people an outline for delivering anger management sessions.
Participants will develop an understanding of how anger is triggered and experienced by young people and use this understanding to feed into exercises and discussions for delivery in a group or one-to-one training context.

This one-day course develops practice through a day of interactive learning and discussion. The course allows delegates to have fun as they actively test their boundaries, share good and poor practice examples and are guided through establishing the difference between professional and other relationships. We are also able to flex the content to address any problems that you identify with current working practices.

This course aims to increase delegates' understanding of mental health issues and conditions. There will also be opportunities to discuss strategies and approaches to support people with these conditions.
Alongside this, there will be time spend on developing an understanding of the mental health sector and range of mental health services.

N.B. Our January-May 2019 London courses will be held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).

Starting with a risk assessment strategy, this course then seeks to offer participants strategies for avoiding the potential hazards on working on their own. It examines why clients might pose a risk to us and what are some of the signs, both overt and subtle, that a client might be about to become aggressive. It then examines calming and de-escalating strategies, looking at some strategies that are unique yet powerful in calming clients so that they don’t pose a risk to lone workers.

A group training course for five or more staff which provides delegates with an introduction to mediation skills: looking at what mediation is, how mediation skills can be applied, identifying good practice and exploring communication skills.

What makes for an effective advice and interview session and how best to achieve that?
This course offers a structure for interviewing clients and an outline for moving from acknowledging the client’s feelings to dealing with the client’s issue in order to build rapport, stay focused and get the best out of the interview. It also offers best practice in listening to clients as well as addressing their 4 key needs.
The second half of the course focuses on Motivational Interviewing techniques in order to empower the client to take action as well as to overcome and not reinforce any resistance they may have. It offers strategies for eliciting change talk from the client as well as ways of giving bad news.

This course will assist advisers with day-to-day problems around the homelessness legislation and in seeking reviews of adverse decisions.
Participants will develop an understanding of the complaints procedure that can be used to challenging Children Act, Children (Leaving Care) Act 2000 decisions, or inertia.

A one-day workshop which equips participants with the skills and knowledge they need to avoid confrontational situations with difficult and aggressive clients and to use creative, effective strategies to calm a difficult and/or aggressive client when necessary.

N.B. Our 2019 London courses are being held at Resource for London, Holloway Rd, N7 6PA (please continue to contact training@shelter.org.uk with any queries rather than the venue direct).