Terms and Condition

Please review our Terms and Conditions and Privacy Policy. There we discuss who we share information with, how we use the information collected from you, what information protection services we have in place, and more. We want to make sure you have a full understanding of how we collect and process information.

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General Terms and Conditions of Sale

In these Terms and Conditions, unless the context
otherwise requires, the following expressions have the
following meanings:

"Takeaway/We/Us/Our" means Gulab Tandoori;

"T2S" means Touch2Success, the trading name of UK Tech
Ltd, a company registered in England and Wales under
number 07845413, whose registered office is at 58
Moorland Road, Stoke-On-Trent, Staffordshire, ST6 1DT.
T2S are the operators of this Website/Application;

"Website" means www.gulabtandooriirvine.co.uk

"Application" means Gulab Tandoori mobile application that
you use for placing food orders

These Terms and Conditions govern the sale of all goods
by us and will form the basis of the contract between
you and us. If you wish to place an order with us, our
Website/Application will guide you through the ordering
process. Before submitting your order to us, you will
be given the opportunity to review and amend it. Please
ensure that you have checked your order and that you
have read these Terms and Conditions carefully before
submitting it. If you are unsure about any part of
these Terms and Conditions, please ask us for
clarification.

Our Contract

All orders are subject to availability and confirmation
of the order price. Dispatch times may vary according
to availability and subject to any delays resulting
from postal delays or force majeure for which we will
not be responsible. In order to contract with Gulab Tandoori
you must be over 18 years of age and possess a valid
credit or debit card issued by a bank acceptable to us.
Gulab Tandoori retains the right to refuse any request made
by you. If your order is accepted we will inform you by
email and, SMS or via the website. When placing an
order, you undertake that all details you provide to us
are true and accurate, that you are an authorised user
of the credit or debit card used to place your order
and that there are sufficient funds to cover the cost
of the goods.

When you place an order, you will receive an
acknowledgement e-mail and/or webpage confirming
receipt of your order: this email and or webpage will
only be an acknowledgement and will not constitute
acceptance of your order. A contract between us will
not be formed until we send you confirmation by the
medium used for placing the order (SMS, e-mail or other
appropriate digital means) that the goods which you
ordered have been dispatched to you. Only those goods
listed sent at the time of dispatch will be included in
the contract formed.

Pricing and Availability

Whilst we try to ensure that all details, descriptions
and prices which appear on this Website/Application are
accurate, errors may occur. If we discover an error in
the price of any goods which you have ordered we will
inform you of this as soon as possible and give you the
option of reconfirming your order at the correct price
or cancelling it. If we are unable to contact you we
will treat the order as cancelled. If you cancel and
you have already paid for the goods, you will receive a
full refund from Gulab Tandoori. Delivery costs will be
charged in addition; such additional charges are
clearly displayed where applicable and included in the
'Total Cost'.

Payment

All online card payments are made to Datman LTD.
Payments made to Datman LTD will appear on your
statement as 'takeaway.je'.
Upon receiving your order, we carry out a standard
authorisation check on your payment card to ensure
there are sufficient funds to fulfil the transaction.
Your card will be debited upon authorisation being
received. The monies received upon the debiting of your
card shall be treated as a full payment against the
value of the goods you wish to purchase. Once the goods
have been despatched and you have been sent a
confirmation email, SMS or notification on the website,
the monies paid shall be used for the value of goods
you have purchased as listed.

Delivery Estimates

Times given for collection and delivery are only
approximate; neither T2S nor the Takeaway can provide
an exact time for delivery but endeavour to deliver
within the approximate delivery time specified when you
place your order.

Refunds & Charge-backs

Online payments made through Gulab Tandoori are handled by
Datman LTD . Payments made through Datman LTD will
appear on your statement as 'takeaway.je'.
For refunds, charge-backs or disputes for online paid
orders, please contact us on the details mention below.
If an unrecognised transaction appears on your card /
statement from Datman LTD, please contact us on the
follow details:

Order cancellation and amendments

Once the order has been confirmed and payment taken
from your account, you will be unable to cancel your
order and will not be eligible for a refund. To change
or cancel your order please contact the T2S Customer
Support team to attempt to resolve your request. T2S
will contact the Takeaway on your behalf but cannot
guarantee your request will be accepted as food
processing may already be underway.

Feedback

If the order received does not meet your expectation
you can provide feedback to the Takeaway via the
feedback page on the respective Takeaway's website or
the mobile application. Feedback submitted will be
reviewed and displayed on the respective Takeaway's
page, subject to the T2S Customer Support team's
discretion.

Compensation

If you are unhappy with the quality of any goods or the
service provided by Gulab Tandoori and wish to seek any form
of compensation, you should contact Gulab Tandoori directly
to raise your complaint and, where appropriate, follow
the Gulab Tandoori own complaint procedures. If you are
unable to contact the Gulab Tandoori, or the Gulab Tandoori refuses
to deal with your complaint, you can contact the T2S
Customer Support Team, as the provider of this
Website/Application, on 01782 444 282 within 48 hours
of placing your Order and one of the T2S Customer
Support Members will attempt to contact the Gulab Tandoori in
order to request compensation on your behalf. Please
note that T2S has no control over Gulab Tandoori and the
quality of the goods or service that they provide, and
are not able to provide, and have no responsibility or
liability for providing, any compensation to you on
behalf of any Gulab Tandoori.

Customer Support

The T2S Customer Support team will attempt to assist
you and resolve any enquiry where possible regarding
your order. You can contact the T2S Customer Support
team by clicking "Contact Us" on the
Website/Application and submitting your request via the
provided contact form.

Privacy Policy and Terms of Use

Use of our Website/Application is also governed by our
Privacy Policy and Website/Application Terms of Use,
available from Terms of Use. Our Privacy Policy and
Website/Application Terms of Use are incorporated into
these Terms and Conditions by this reference.

Variation

Gulab Tandoori shall have the right in its absolute
discretion at any time and without notice to amend,
remove or vary the Services and/or any page of this
Website/Application.

Invalidity

If any of the provisions of these Terms and Conditions
are found to be unlawful, invalid or otherwise
unenforceable by any court or other authority,
that/those provision(s) will be deemed severed from the
remainder of these Terms and Conditions and the
remainder will be valid and enforceable.

Waiver

If you breach these conditions and we take no action,
we will still be entitled to use our rights and
remedies in any other situation where you breach these
conditions.

Law and Jurisdiction

These Terms and Conditions, and the relationship
between you and us (whether contractual or otherwise)
shall be governed by and construed in accordance with
the laws of England & Wales.

If you are a consumer, you will benefit from any
mandatory provisions of the law in your country of
residence. Nothing in the above clause takes away or
reduces your rights as a consumer to rely on those
provisions.

Any dispute, controversy, proceedings or claim between
you and us relating to these Terms and Conditions, or
the relationship between you and us (whether
contractual or otherwise) shall be subject to the
jurisdiction of the courts of England, Wales, Scotland,
or Northern Ireland, as determined by your residency.