AMSOIL Shipping, Sales Tax & Product Return Guidelines

Online/catalog retail customers in the United States (excluding Alaska and Hawaii) receive free shipping on orders of $100 or more in AMSOIL products. Orders less than $100 in the U.S. ship for a flat rate of $8.99.

Online/catalog retail customers in Canada receive free shipping on orders of $130 or more in AMSOIL products. Orders less than $130 in Canada ship for a flat rate of $11.99.

Restrictions apply. See shipping & handling policy below.

Free shipping for U.S. and Canadian Preferred Customers

AMSOIL Preferred Customers in the United States (excluding Alaska and Hawaii) receive free shipping on orders more than $100. Canadian Preferred Customers receive free shipping on orders more than $130. ALL Preferred Customers save up to 25 percent on AMSOIL products, earn points on every purchase and receive exclusive promotions. Learn more about the Preferred Customer Program.

AMSOIL has partnered with Carlile Logistics to provide warehousing, distribution and other order fulfillment services for AMSOIL product orders in Alaska. For all shipments to Alaska add 7.5 percent to the total product cost for extra freight expenses. Freight charges will not be calculated or included in order totals when orders are placed online or by telephone due to the number of shipping options and complexity of freight rates within Alaska. Appropriate charges will be determined and applied when orders are shipped. Available services include the following:

Pickup — AMSOIL products can be picked up at the Carlile warehouse in Anchorage. Other than the 7.5 percent Alaska Freight Surcharge, no additional freight charges apply.

Deliver & Hold for Pickup — AMSOIL products can be shipped from the main Carlile warehouse in Anchorage to terminals in other cities and held for pickup by AMSOIL customers. The following rates and conditions apply.

From: Anchorage

50 lbs. and under

51 to 350 lbs.

Over 351 lbs.

TO:

Fairbanks

$39.65

$73.91

22¢ per lb.

Kenai*

$39.65

$59.89

20¢ per lb.

Kodiak*

$73.91

$126.23

37¢ per lb.

Prudhoe Bay

$67.70

$133.25

57¢ per lb.

Seward*

$39.65

$60.42

20¢ per lb.

Rates do not include fuel surcharge. Go to www.carlile.biz for current fuel surcharges.

Orders must be picked up within two days of arriving on location. Orders not picked up will be returned to Anchorage and returned into inventory, less the shipping charge and 20 percent restock fee.

* Products picked up in Kenai, Kodiak and Seward are subject to local sales taxes.

Normal Ground Shipping is available to the following cities at the standard, published freight and handling rates:

Special arrangements can also be made through the United States Postal Service (USPS) or Carlile for orders being shipped to remote areas of Alaska. Carlile has the authority to ship restricted or hazardous materials but additional charges may apply Actual freight costs will be charged on all orders requiring special arrangements or handling. Contact Carlile for freight quotes at 800-478-1853 or [email protected].

AMSOIL products are available through Independent AMSOIL Dealers and selected retailers. To purchase in Hawaii, check your local Yellow Pages or find your nearest AMSOIL Dealer using the online Dealer locator.

Hawaiian orders are shipped from the Portland, Ore. or Superior, Wis. Distribution
Centers. Orders are shipped using the most cost effective method, and orders will
be charged actual freight costs, which will be charged at the time the order is
shipped. The actual cost of taxes and shipping may vary from what has been calculated
in the online store due to county or municipal taxes or special shipping costs.

Small parcel shipments are typically shipped via USPS Flat Rate Boxes. Contact
the USPS for current package options and rates. Medium Flat Rate Boxes typically
hold up to four quarts or a one-gallon bottle. Large Flat Rate Boxes typically
hold up to six quarts or one gallon and three quarts. Contact the AMSOIL Distribution
Center in Portland, Ore. with specific product and packaging questions.

*Orders containing only clothing and promotional materials totaling less than $20
are subject to $10 freight and handling at the time of shipment.

Note:

Postal mail accepted addresses or PO Boxes are necessary for delivery through the
US Post Office.

Aerosol spray cans and fuel additives can only be shipped via SURFACE ONLY parcel
post and can take up to 6 weeks to deliver. Click here for list of these restricted items.

Orders coming from more than one DC will incur separate actual freight charges.
Please take the time to review the order for indicated Superior Only items.

Orders weighing less than 250 lbs. and shipping to a minority of outlying areas are subject to additional interline freight fees. Interline fees are not applied to orders weighing 250 lbs. or more. Click here for Canadian interline freight rates.

AMSOIL INC. ships orders to APO and FPO Military Post Boxes for customers’ personal use only. All APO/FPO orders are shipped from the AMSOIL Distribution Center in Superior, Wis. Orders are shipped using U.S. Mail Parcel Post and orders will be charged actual freight costs, which will be charged at the time the order is shipped. Exceptions to this are U.S. Catalog orders over $100, which ship for free.

The USPS will not accept AMSOIL fuel additives or aerosol containers for shipment. Click here for a list of these restricted items.

Delays and Special Circumstances when Shipping to APO/FPO Addresses
Due to the challenging nature of distributing packages to these addresses, delays beyond the control of AMSOIL INC. may be experienced. Delays can be expected from
time-to-time due to airline and customs inspections. AMSOIL makes every attempt to ship and track these orders to its military customers. However, once APO/FPO orders have been tendered for shipment to the USPS, AMSOIL loses control of routing and may or may not be notified of damages or non-deliveries. Customs may refuse and/or destroy shipments at their discretion.

AMSOIL CANNOT BE HELD RESPONSIBLE FOR THESE DECISIONS AND CANNOT REPLACE DESTROYED ORDERS.

More than 99 percent of orders placed by 5 p.m. Central time, Monday through Friday are processed and shipped within 24 hours* and arrive within three days via ground delivery.

More than 99 percent of orders placed by 5 p.m. Central time, Monday through Friday are processed and shipped within 24 hours* and arrive within three days via ground delivery.

Orders placed on weekends or major holidays are processed and shipped within three business days. Major holidays include New Year's Day (observed), Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day (observed).

Free standard ground shipping on orders of $100 ($130 Canada) or more is valid only for online/catalog retail orders shipped to a valid address in the United States (excluding Alaska and Hawaii) and in Canada, including APO and FPO military post boxes. AMSOIL does not ship to PO Boxes. The $100/$130 threshold does not include taxes, fees or other charges. AMSOIL reserves the right to cancel any order due to unauthorized, altered or ineligible use of this offer and to modify or cancel this offer at any time. No price adjustments will be provided on previous purchases.

Online/catalog retail orders less than $100 in the contiguous U.S. are subject to a flat $8.99 freight charge.
Online/catalog retail orders less than $130 in Canada are subject to a flat $11.99 freight charge.

*Orders containing only clothing and promotional materials totaling less than $20 are subject to $5 freight and handling at the time of shipment.

Because AMSOIL has Dealers in every U.S. state and Canadian province, we are required
to collect sales tax on all orders shipped to states and provinces that have applicable
sales tax requirements. AMSOIL INC. has an established sales tax rate for
all states and provinces.

Since AMSOIL is sometimes required to collect city, county and other taxes, the
tax rate AMSOIL charges may be higher than just your sales tax. AMSOIL also
collects any additional taxes on lubricating products required by certain states
and provinces.

Note: Freight charges, when shipped by common carrier, are exempt from sales tax in the following states:
Colorado, Florida, Idaho, Iowa, Massachusetts, Oklahoma, Utah and Wyoming.

Prices and availability of products are subject to
change without notice. Errors will be corrected where discovered and AMSOIL reserves
the right to revoke any offer or price inadvertently published due to error or omission.

Products must be unopened currently marketed products
in resalable condition.*

Products may be returned within 30 days of order date
for full refund of purchase price and sales tax. No refund
will be issued for freight charges.

Products may be exchanged within 90 days of order
date with no restocking fee.

Products received in exchange must be of equal or
greater value than those returned.

No exchange will involve cash refunds or credits.

Special-order items cannot be exchanged or returned.

Products must be returned to an AMSOIL distribution center at the customer’s expense. Products stocked
only at Superior, Wis., such as literature and filters
from AMSOIL aftermarket partners, must be shipped
back to Superior.

Customers who ship product ineligible for exchange
to an AMSOIL distribution center are notified upon receipt
and the ineligible product is held for 30 days.

"Currently marketed" refers to the product's formulation and packaging.
"Resalable condition" refers to the condition of the product itself
and all packaging required to resell the product.

The Distribution Center Manager will make the
final determination regarding the condition and
acceptance of all products considered for a return or
exchange. In situations where products do not meet
the return/exchange guidelines, the customer will
be contacted for disposition or return of any non-compliant
products. In these cases, the customer is
also responsible for return freight costs.

PRODUCT DAMAGED DURING SHIPPING:
If there is visible damage to your order upon delivery, refuse the order. It will
be returned to AMSOIL INC. for inspection and a new order will be sent at no extra
charge to you. If you discover hidden damage after accepting delivery of your order,
call 800-956-5695 for damaged product instruction.

CLOTHING RETURNS

Customers that would like to return or exchange their clothing purchase can return the item, in its original condition,
within 30 days for an exchange or a refund.

Return freight charges are the customer’s responsibility unless the return is due to a manufacture’s defect, in which
case AMSOIL will reimburse the freight charges after inspection.

Returns are not accepted based on improper care (failure to follow washing instructions) or due to normal wear and tear.

Include a copy of the invoice or a detailed note with your name, account number, order number and explanation of the return/exchange.
A refund will be issued back to the original form of payment used for the order. If the order was prepaid by credit card, the card will be reimbursed.

The AMSOIL Online Store is available only for U.S. and Canada customers at this
time.

International sales inquiries should be directed to the AMSOIL International Sales
Office at (715) 392-7101.

Prices and availability of products are subject to
change without notice. Errors will be corrected where discovered and AMSOIL reserves
the right to revoke any offer or price inadvertently published due to error or omission.

All trademarked names and images are the property of their respective owners and may be registered marks in some countries. No affiliation or endorsement claim, express or implied, is made by their use. All products advertised here are AMSOIL-engineered for use in the applications shown.