Support

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Personify Care is supported by a dedicated team of real people who are committed to making healthcare more convenient for healthcare professionals and their patients. Our product roadmap is guided by clinician feedback and industry best practice for delivering a new level of user experience to clinicians and patients. Our software engineering activity is conducted in Australia.

The Personify Care service is delivered through high availability infrastructure. All services are monitored 24/7.

Enterprise customers are provided with full online and telephone support during normal business hours. All new clinical users are provided with full online induction and support within 48 hours of signing up for a new account.

Personify Care’s Support Centre can be contacted via live chat, email or phone.

Frequently Asked Questions

How do I get access to Personify Care? How much does it cost?

If you would like to learn more about the product, you can book a demo with us here: Demo

After the demo, we can create an account for you and setup a trial so you can start using it within your organisation.

Personify Care is offered as a monthly subscription per clinical user based on patient volume and the complexity of the protocols being delivered.

Can Personify Care be used with my EHR or Patient Management System?

Yes. Personify Care is designed to capture patient outcomes in between clinical interactions, augmenting the patient’s medical record.

The Personify Care platform is designed to integrate with EHRs and patient management systems. We don’t believe in creating more information silos. The Personify Care platform provides a well-documented API for your systems to communicate with, and supports HL7 (and other data exchange standards) for complete interoperability and ensuring no double entry of information.

Personify Care has also been successfully rolled out in clinical settings where the paper is still used for medical records. A patient summary can be printed as a pdf summary to be stored in the patient’s existing records.

Personify Care does not require integration. Getting started does not require an IT project, installation of any software or internal IT support.

How many patients should we have to use Personify Care?

Personify Care scales from a single specialist practice with as little as 10 patients per month to large hospital groups with over 100,000 patients across their organisation.

Typically, the platform is introduced within a specialist practice or nursing group for a particular specialty and then expanded across the organisation.

Can I use Personify Care for my research project or clinical trials?

Yes. In fact Personify Care allows clinicians to reduce the costs of monitoring patient risks and measuring patient outcomes when conducting clinical trials. The platform also allows clinicians to evaluate the efficacy of their protocols by comparing the outcomes against a that of a control group.

Personify Care is also seeking to collaborate with research and clinical organisations to evaluate the health and economic impacts of detecting patient risks early.

Does Personify Care support standardised Health Outcomes Measurement?

Yes. Personify Care has implemented a number of the ICHOM standards published at ichom.org. Personify Care is also becoming an official ICHOM Technology Affiliate to allow clinicians to measure their outcomes as part of standard post-discharge care.

What about older patient populations?

Personify Care is used by patients up to the age of 81 (so far). Patients value getting a regular text message from their nurse and the patient checklist has been specifically designed with at-risk populations in mind. Patients don’t need any special technical knowledge – if they can send and receive a message then they can use Personify Care. Smart phones are also not a requirement with some patients tracking their recovery on their home desktop computer.

Our learning system has been specifically designed to optimise for response rates based on user behaviour. The more patients use our platform the better the system will get at reaching broader populations across more complex protocols.

Does Personify Care meet HIPAA compliance standards in the US?

Yes. As a healthcare technology company, we operate in accordance with all applicable privacy and data protection laws. Doing so is fundamental to both our values as an organization and our ability to create product experiences that have a meaningful impact for our users. We take the trust our users put in us very seriously and protect their privacy through our use of strict policies and best-in-class data protection technologies for handling personal information.

For users located in the United States, Personify Care collects, holds, uses and discloses personal information in our HIPAA compliant data center located in the United States in accordance with all applicable privacy and data protection laws.

Please contact us if you’d like a copy of our System Security and Privacy documentation.

Does Personify Care meet Australian Privacy Principles in Australia?

Yes. As a healthcare technology company, we operate in accordance with all applicable privacy and data protection laws. Doing so is fundamental to both our values as an organization and our ability to create product experiences that have a meaningful impact for our users. We take the trust our users put in us very seriously and protect their privacy through our use of strict policies and best-in-class data protection technologies for handling personal information.

For users located in Australia, Personify Care collects, holds, uses and discloses personal information in our data center located in Australia as required by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).