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NBN complaints surged by more than 200% in second half of 2017, report finds

NBN complaints surged by more than 200% in second half of 2017, report finds

Ombudsman finds there were 22,827 complaints about service quality and connection delays

Complaints about the national broadband network soared more than 200% over the last six months of last year, according to a new report from the telecommunications industry ombudsman, with rising customer dissatisfaction about phone and internet services prompting a new government review.

With the NBN Co chief executive, Bill Morrow, due to address the National Press Club in Canberra on Tuesday, the latest report from the TIO finds there were 22,827 complaints lodged between July and December 2017 about the broadband network – 14,055 about service quality and 8,757 about delays in establishing an NBN connection.

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