PDHL Debt Advisors

The Joint Administrators are managing an orderly wind down of the Company and will be looking to realise any remaining assets in due course.
Please see below for further information.

Update - 7 April 2016

The PDHL offices have now closed.

If you require information regarding your former Debt Management Plan with PDHL please send an email to enquiries@pdhl.co.uk and leave your Reference Number along with your name, address, contact number and details of the information you require.

If you do not have access to email please call 0800 688 8888 and leave a voicemail with your Reference Number along with your name, address, contact number and details of the information you require.

Information for former customers:

Individual Voluntary Arrangements (IVA)

On 15 January 2016, the Company sold and transferred all IVA cases to Knightsbridge Insolvency Services Limited.

Any queries regarding your IVA should be directed to Knightsbridge Insolvency on 0161 776 6718 or 0800 046 7510.

Debt Management Plans ('DMP')

Prior to the appointment of the Joint Administrators, the Company concluded that it was no longer in a position to manage existing DMPs and entered into a number of agreements with alternative providers to provide advice on a new DMP or other solution appropriate to the customer's circumstances.

All former customers of the Company should have received confirmation of an alternative provider however if you are unsure of who you should now contact in relation to exploring a new DMP, please telephone 0800 6 888 888. Alternatively, you may wish to send an email to enquiries@pdhl.co.uk.

How do I know who my contact information and details of my existing plan were provided to?

You will have received a letter from PDHL Limited at the outset of the Administration about this.

If you haven't received a letter from PDHL or are unsure of your position, please telephone 0800 6 888 888.

I am due to make a payment, what should I do?

You should not make further payments to PDHL.

If you are due to make a payment by standing order, you should make immediate arrangements to cancel your standing order with your bank or building society.

If your payment is taken automatically through a Continuous Payment Authority or CPA, the payment will not be called for by PDHL.

If you pay by Giro, no further payments should be made over the counter.

What happens with money I have paid over to PDHL Limited?

Any payments that were made and cleared prior to the appointment of the Joint Administrators should have been processed in the usual way to your creditors. However, there will be some cases where this has not happened depending on how you previously made payments to PDHL Limited i.e. if you paid weekly or fortnightly.

If you are unsure if payments have been made to your creditors, please telephone 0800 6 888 888.

Any un-cleared payments and balances held will be reconciled by the Joint Administrators who will work in consultation with the FCA, to repay the relevant sums to you, where appropriate.

Please note, due to the number of customers, it may take the Joint Administrators' staff a number of weeks to work through this and to return any monies to you, if appropriate. Please be assured that every effort will be made to do this as soon as possible.

Updates about the process will appear on the PDHL website from time to time.

What if my payments have not been sent to my creditors?

As detailed above, in most situations, payments will have been made to your creditors from monies already sent to PDHL.

We understand from the FCA that credit industry trade bodies have given assurances that they expect their members to allow a "grace period" or a period of "forbearance" to allow you to have time to take further advice on your financial circumstances.

This means that your creditors should not take any action against you for a period of at least 60 days to give you time to take further debt advice.

Will there be a further fee or charges for setting up a new DMP?

If you enter into a new DMP, your new provider will discuss their fees and charges with you. Debt advice and DMPs are available for free through MAS.

Information for creditors

If you are a creditor of a customer who had a DMP with the Company, as detailed above, all customers have been advised to contact the Money Advice Service or consider a new DMP with an alternative provider.

If you are a trade creditor and are owed monies by the Company in respect of services or goods supplied, you will have received a letter from the Joint Administrators confirming what you are required to do to lodge details of your claim.

Press

Any press enquiries should be directed to Morgan Rossiter on 0203 195 3240.

The Joint Administrators act as agents of the Company and without personal liability.

The affairs, business and property of the Company are being managed by Geoff Rowley and Ben Woolrych who were appointed Joint Administrators on 10 March 2016.

Geoff Rowley is licensed in the United Kingdom by the Insolvency Practitioners Association.

Ben Woolrych is licensed in the United Kingdom by the Institute of Chartered Accountants of England & Wales.