Performance Management

Post-Hire Coaching

Post hire coaching and development involves employees improving organizational effectiveness and helping in the accomplishment of agency mission and goals.

Employee development includes: Planning work and setting expectations, continually monitoring performance, developing the capacity to perform, periodically rating performance, and rewarding good performance.

TriMetrix EQ Assessment

Leveraging the power of three sciences, TTI TriMetrix EQ measures your ability to sense, understand and effectively apply the power and acumen of emotions to facilitate high levels of collaboration and productivity.

What Does TriMetrix EQ Measure?

Behavior. Behavioral research suggests that the most effective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment. This report measures the four dimensions of normal behavior: dominance, influence, steadiness and compliance.

Driving Forces. Knowledge of an individual’s driving forces helps tell us why a person behaves a certain way. 12 Driving Forces™ measures the primary driving forces cluster – the top four of an individual’s driving forces – to tell a story of how a person derives meaning from life and work.

Emotional Intelligence. The report was designed to provide insight into two broad areas: Intrapersonal and Interpersonal emotional intelligence. Within these broad areas, this report measures five dimensions of emotional intelligence: SelfAwareness,Self Regulation, Motivation, Empathy and Social Skills.

360 Performance Reviews

Our 360/Personal Performance Surveys Personal effectiveness within each key position is crucial to the ongoing success of the organization. 360 surveys allow respondents to provide valuable feedback regarding the effectiveness of another individual’s performance. The results of 360 surveys are then used to enhance and develop the individual.

Since each survey can be customized to suit your needs, you are in control of the parameters. You choose the survey titles, content, respondent instructions, demographic filters, categories, questions, rating scales and comment areas. Survey results can be viewed in a variety of report options, including mean score, unfavorable/favorable, frequency distribution and written comments report.

A well-run 360-degree feedback survey can produce enormous benefits, both for the individuals taking part and for the company which employs them. This survey will provide you with crucial decision-making information that will support continued organizational success!

Team Building & Education Workshops

Horizon’s Team Building Workshops have been conducted for numerous hospitality organizations across the country. These workshops will range from 90 minutes to 120 minutes depending upon the specific goals and objectives of our clients.

In order to build relationships with other team members, you must first understand yourself. Achievers throughout history have one thing in common—they know themselves. This means that they don’t underestimate what they can do, they don’t sell themselves short and they do know their own limitations. More importantly, by understanding themselves, they are able to develop plans to overcome their shortcomings, and take full advantage of their strengths, to improve their teamwork with others.

Our Team Building Workshop will help your team ultimately improve their relationships through effective communication.

CMAA Education Workshops

Scott Samuels and other team members are frequent speakers at the Club Manager Association of America (CMAA) National Conference and also conduct 90-minute to six-hour workshops at Club Management Chapters across the country. We are proud to participate in CMAA Club Foundation’s Chapter Workshop Grant Program!

“Material applied to all level of positions and focus on strengths & weaknesses of people applying for employment while determining if they are the right fit for your team.”

“I felt the information given on interviews and job retention was great.”

“Very pertinent information and some great ideas to better evaluate improving staff relations.”

Employee Engagement Surveys

“Engagement is about creating opportunities for employees to connect with their colleagues, managers and wider organization. It is also about creating an environment where employees are motivated to want to connect with their work and really care about doing a good job…It is a concept that places flexibility, change and continuous improvement at the heart of what it means to be an employee and an employer in a twenty-first century workplace.” (Professor Katie Truss)

Do you regularly assess your employees’ level of engagement or satisfaction with their work?

Successful organizations see the importance of addressing the needs of employees. To do this, an organization must regularly assess its services, policies and practices to ensure they are providing the leadership, work environment, management practices and incentives top-notch employees require. Organizational and employee engagement surveys, customized to gather the right information, are a vital diagnostic tool to determine how the organization can improve or modify their culture to achieve employee satisfaction.

We consult with you to identify the important factors to measure and create a customized management survey for your employees. We’ll conduct the survey and provide you with a finalized detail report of your strengths and opportunities. Our reporting capabilities can be as simple as a formal report, or as intensive as focus groups and action planning – all dependent upon your needs.

Horizon Hospitality provides a cost-effective, web-based survey solution that enables you to quickly and efficiently gather quality employee opinions. Whether you’re looking to gather a large volume of quantitative employee data or explore the softer side of employee opinion to uncover emotions, thoughts, and perceptions, we help to make the process easy.

Job Benchmarking

Businesses everywhere are seeking better ways to secure the talent necessary to their success. Jobs and the specific talent of the people who fill them are the unique building blocks of that success. But how can you discover the specific talents required by a job and match them to the talents inherent in a person? Only through reports that will give you an accurate reading of the behaviors and values common to both the job and the person.

Our job benchmarking process is unique because we benchmark the job, not the people in the job. With the Key Accountability process, you can “let the job talk” to know exactly what it needs for superior performance.