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irish_eyes

Posted 15 February 2015 - 08:25 PM

irish_eyes

Member

Topic Starter

Member

141 posts

For quite some time I have been having problems with my computer 1 - going to black screen, then 2 - going to blue screen which very rapidly displays message saying something about a display driver, then shutting down and rebooting.Tonight just after this happened another screen came up with information from "Action Center. It said that my AMD Display Adapter and ATI Radeon Graphics Card had stopped working 42 times.When I clicked on one of the items this is the information for many items listed:

Aura

Posted 16 February 2015 - 07:18 AM

Aura

Special Ops

Malware Removal

2,558 posts

Hi irish

From what I can see, your AMD graphic card drivers are constantly crashing, making your system almost unusable. It's time for you to update them and see if these crash will stop. Do you know what is your graphic card model or not? If you don't, follow the instructions below:

DxDiag LogFollow the instructions below to create a dxdiag log and post it in your next reply.

Press on the Win Key + R keys to bring up the Run menu;

Enter dxdiag in the box and press on Enter;

If a message comes up asking you if you want to check if your drivers are digitally signed or not, click on Yes;

Once the dxdiag report window open, wait for it to load completely. The progress bar is in the bottom left corner;

Click on the Save All Information... button, then save the file on your Desktop as dxdiag.txt;

Open the text file, then copy/paste all the content in your next reply;

phillpower2

Posted 17 February 2015 - 01:41 PM

phillpower2

Mechanised Mod

Moderator

22,423 posts

Excuse the interjection folks

irish_eyes

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is a brand name provide the model name or series number (not serial) if a custom build post the brand and model name or number for the MB, Ram (including the amount) add on video card if one is used and the PSU (power supply unit) providing these details will enable us to better assist you.

In addition;

1. Copy any dmp files from C:\Windows\Minidump onto the desktop.

2. Select all of them, right-click on one, and click on Send To> New Compressed (zipped) Folder.

3. Upload the zip folder using the Attach button, bottom left of the dialogue input box