In many instances, a lower-priced fare may be found by shopping online at aircanada.com. Bereavement fares are intended to provide maximum flexibility for passengers who must travel during a time of family emergency but are not necessarily the lowest fares available.

*International travel: Applies to M and H Economy Class booking codes. Not available for International Business Class or international travel in Premium Economy Class.
** Travel within North America: Applies to all booking classes. If your departure and return dates are more than 10 days apart, we’ll book your one-way ticket to your destination and ask you to call us back when you’re ready to book your return.

At the airport ticket counter, you’ll need to present a copy of the death certificate or a letter from the attending physician or hospital clearly defining the imminent death of the family member.

To request an after-travel refund for bereavement travel

After-travel refunds are not available for North America itineraries; they apply only to select international itineraries that are eligible for bereavement fares. For full details, please call Air Canada Reservations.

To apply for a refund for bereavement travel, please submit the original boarding pass(es) and original passenger ticket(s) and one of the following:

a copy of the death certificate,

the Funeral Director's Statement of Death,

a letter from the attending physician or hospital (original or copy).

Refund applications must be made within 90 days of bereavement; you can make your application in person at any Air Canada or Jazz ticket counter, or by mail to: