Shipping
& Returns

Return Policy

100% SATISFACTION GUARANTEED

We work hard to produce the healthiest, most delicious, ethically sourced foods and treats for your pets – and we stand behind our products. If for any reason you are not satisfied with your purchase, we will happily accept returns within 15 days of your purchase.

To initiate a return, please email us at support@openfarmpet.com or call us at 416-925-3080 and one of our customer care associates will provide you with the appropriate return mailing address and instructions to process the return. Once we receive the returned product at our designated warehouse, we will process your exchange or refund. Unfortunately, we are only able to refund the purchase price for the returned product. Shipping charges will not be refunded.

If you purchased from one of our authorized resellers: Please contact the reseller where the transaction occurred directly to arrange your return. Open Farm will credit the reseller’s account once the return has been processed.

Shipping Policy

Thanksgiving shipping notice for US orders:

Order placed Nov 23 – Nov 24 may be delayed due to Thanksgiving closure. Please refer to your tracking number in your shipping confirmation for estimated delivery time. If you have any questions or concerns, please reach out to us here.

Free Shipping Policy

If your order is over $49, we’ll ship it free anywhere in the contiguous US.

Flat Rate Shipping For Orders Under $50 Anywhere in the USA

If you order less than $50, we charge a flat rate shipping fee of $5.99 for your order anywhere in the contiguous US.

All Canadian orders will be shipped by Canada Post Express at a flat rate of $5.99.

When Will I Get My Delivery?

We work hard to deliver your Open Farm products as quickly as possible. Most customers receive their order within 1-3 business days of placing their order. You can also check your Order Status at any time for tracking information.

Do I Need To Sign For My Package?

If you’re not home, the driver will leave the package at your door or with your door man.

International Orders:

Unfortunately, we are only shipping to Canada and the contiguous U.S. at this time.

Alaska, Hawaii & Puerto Rico:

Sorry, we only ship to the contiguous US and Canada at this time.

Yukon, Nunavut & Northwest Territories:

Sorry, we are not shipping to the Yukon, Nunavut or the Northwest Territories at this time.

PO Boxes and APO/FPO Addresses:

Sorry, we are unable to ship to PO Boxes or Military Addresses

Order Tracking:

You can track your package at any time by logging into your Open Farm account.

Risk Of Loss:

All products purchased at openfarmpet.com are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.