Wednesday, October 19, 2011

Any time you call an 0800 number (for a credit card, banking etc) and you find that you're talking to a foreign customer service representative, please consider doing the following:

After you connect and you realize that the customer service representative is not from the UK you can always ask if you are not sure about the accent), please, very politely (this is not about trashing other cultures) say, "I'd like to speak to a customer service representative in the United Kingdom."

The rep might suggest talking to his/her manager, but, again, politely say, "Thank you, but I'd like to speak to a customer service representative in the United Kingdom."

YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE UK.
That's the rule and the LAW.

It takes less than one minute to have your call re-directed to the United Kingdom. Tonight when I got redirected to a UK rep, I asked again to make sure - and yes, she was from NEWCASTLE UPON TYNE.

Imagine what would happen if every United Kingdom citizen insisted on talking to only UK phone reps from this day on.

Imagine how that would ultimately impact the number of UK jobs that would need to be created ASAP...

If I tell 10 people to consider this and you tell 10 people to consider doing this - see what I mean...it becomes an exercise in viral marketing 101.

Remember - the goal here is to restore jobs back here at home - not to be abrupt or rude to a foreign phone rep. You may even get correct answers, good advice, and solutions to your problem - in real English.

If you agree, please tell 10 people you know, and ask them to tell 10 people they know.....etc...Etc