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Description

When submitting a Service Request, the requester can add attachments using the icon located on the form header. That icon is not always very noticeable. Customers sometimes ask for an [Add Attachment] button to be placed within the Service Catalog to make adding attachments easier for the requester.

Resolution

Create a UI page using the following steps:

Navigate to System UI > UI Page.

Click New.

Provide a Name such as Add_Attachment_UI.

In Category, select General.

In the HTML section, copy the paste the following HTML (note that you can change the label of the button by changing the highlighted section):