Unit 1- LO2- Effective communication

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Transcript of Unit 1- LO2- Effective communication

Effective Communication Lucy Blowers Barriers in communication Interpersonal Skills Lip reading Questioning techniques Closed Body Language In an interview scenario, good body language such as sitting up straight, keeping eye contact, keeping you hands in your lap and looking interested in your work are all key aspects of good interview skills. However bad body language such as looking down at the ground, and looking away from the interviewer are all bad signs of body language. Noise Noise is a big distraction whilst having a conversation especially in an interview situation. In many jobs they require a interview via a phone call to start with. When having this interview you should make sure there is no background noise to distract you. During interviews there is normally a quiet room so background noise is not a problem. If you are being distracted whether it is a face to face interview or via a phone call the interviewer may think that you are not interested in the job and will easily get off topic when at work. To over come the distraction of noise in an interview environment it is best to have the interview in a quite room where there are no possible ditractions. This would ensure that there were no noises in the room to distract the interviewer or the interviewee unlike in my interview. Lack of Concentration It is very important in an interview to keep full concentration at all times. Without full concentration employees will not think that you are bothered about getting the job, so then will most likely not employ you. If you show good concentration and enthusiasm in an interview interviewers will find this very good and take the understanding that you will work very hard and be enthusiastic in your work. Lip reading is an important skill to have during interviews. If you are in a noisy environment and you can't quite hear what the interviewer is saying, you can look at their lips to help you figure out what they are saying. If there is a sudden noise and you did not hear what the person was saying you can rely on lip reading to process what they said. Lip reading is a very good skill to also have during interviews aswell. This is because if either the interviewer or the interviewee misses out on what is said because of background noise, then you can normally pick up on what was said because of lip reading. Verbal Conversation Verbal conversation is the live interaction between two or more people. This can include genuine talking or live phone calls or video calls on the internet. Good techniques Bad techniques Good eye contact Sitting slouched Speaking clearly Mumbeling Figiting Good posture Signing Signing is a good technique to have during interviews and any type of communication. Using gestures can put you point across more effectively and make it easier for the person who is listing to you to understand you. Signing also allows you to express your feeling more. Sigining is a very good technique to use if you do happen to have an interview in a busy, noisy room. This would improve the quality of communication in the interview. This is because you could then understand each other better because if you missed out occational words you could then pick these up through signing. Open Probing Questions Closed questions in an interview are used for getting short, informative information out of somebody. These are usually used at the beginning of a interview to get information about the person. A question for example would be: How would you travel to work everyday? Open question in an interview are used so the interviewee can express how they feel about the job and express themselfs to make them different to the other candidates applying for the job. An example of this question is: Why do you think you are good for this job? Probing questions are extra questions that are added on to recive more information. For example: How would you travel to work? Then, Why would you travel this way? My Communication skills Different Cultures It is very important in business meetings with other cultures and religions that you research particular greetings and gestures that they may and may not like. For example chinese people do not like to be touched in any way or form, however they preferred to be greeted by there honorific title and surname. Many different cultures find it very insulting if you do not follow specific trates My communication review I think that my interview went very well. I gave good eye contact throughout my interview however after I watched my video I realized that I was moving and tapping my hand throughout. When I replayed my video I realized how distracting this was to the interviewer and audience. If I were to re do my interview I would make sure that I kept very still and used gestures and my body language more effectively to do this. For example I would have kept my hands still in my lap, looked directly at the interviewer the whole time and used lent forward and used my body more to express how my feelings. Good eye contact Speaking Clearly Figiting It is very important to have good eye contact during interviews. For example in my interview because there was so many distractions around the room it was very important to keep good eye contact with each other. I found that this was a big barrier between communication. A way to over come this would have been to have the interview in a quite, private room so there were no distractions. This would then allow the interviewer and interviewee to have more eye contact because there attention would only be on each other and they would not be looking at anything else. It is very important to speak clearly throughout interviews if not words can get confused and could not be heard. In my interview it was very difficult to hear what the teacher was saying because of the amount of background noise that was occuring. To over come this it would be good to have the interview in a quite private room so there was no background noise occuring. By doing this it would mean that there was no possible distractions to occur during the interview resulting in the employer and the employee being able to communicate more effectively. Figiting can be a very big distraction during interviews. I found watching back on my personal inerview that I figited a lot with my hands and this was putting off the employer. A way to over come this distraction would be to make sure that you hands very placed in your lap and you only used your hands for gestures. Another common distraction in figiting is moving your legs. To over come this you could cross your legs if you were a woman, or place you feet flat on the ground if you were a man, this would then refrain you from figiting as much and would engage the interviewer into the conversation without distracting them . Cues in verbal exchange Summerising Paraphrasing Nodding When speaking during an interview it is useful and is also a good technique to have a good use of summerising. Many interviwers wether it is on the phone or face to face will ask you to summerise how you think you would be good to a particualar field or to summerise your whole interview. Summerising is also a quicker way of of getting your responce across especially if you feel you have gone off track. Nodding during an interview is another good technique to use. This shows the interviewer that you are engaged within the conversation and are listning carefully to them. When the interviewer asks you a question it is very good if before you answer the question you agree with what is being said, or you could even say 'that was a very good question'. This shows that you are engaged in the conversation and by doing this it also gives you time to think about the question and the answer that you will provide. Paraphrasing is where you take what someone has said and repeat it in your own words and evaluate it. Paraphrasing shows the interviewee that you are listening to them and provides an opportunity for the interviewee to hear your understanding of what they have said and to respond to that. It is important that you don't add anything on to what had previously been said however. I think that paraphrasing is a good technique to use during interviews because it proves to the interviewee that you are listening to them and understanding what they are saying fully. Intonation Intonation is the emphasizing of your voice. Without intonation it's impossible to understand the expressions and thoughts that go with words. Listen to somebody speaking without paying attention to the words: the 'melody' you hear is the intonation. Intonation is divided into phases known as tone units. An example of intonation is the phrase ' What a suprise'. If this was used at a very low tone then it could be taken sarcastically, where as if this is used at a high pitch it could mean that you are happy and suprised about something.