FREQUENTLY ASKED QUESTIONS

TOPICS

Orders and Shipping

When will my order ship out?

Typically, you can expect your order to ship within 5 business days. Upper receivers may take up to 15 business
days to ship out. Serialized items (firearms, lower receivers, etc.) may take 7-10 business days to ship
out; please verify that PSA has a copy of the FFL from your dealer. During the holiday and peak seasons shipping
times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize
if there is a delay with it. Let our Customer Service Department know if your order has passed the above
ship time, and they will have your order sent to our Shipping Department to investigate the reason for the
delay.

Why will the website not let me complete the ordering process?

We are always working to update and better our website. If you are having issues completing the order process
we recommend you check the following:

Which Internet browser are you using? Our website seems to work best with either Google Chrome or Mozilla
Firefox.

Try deleting your cookies and browsing data.

Use a Desktop or Laptop computer. Our site sometimes has trouble working with smart phones and tablets.

If any other assistance is needed please email Contact Form or call our Customer Service line at 803-724-6950.

Can I swap an item from my order to a different item?

No, we are not able to edit an order after it has been placed. We can assist you in cancelling your original
order, so you can order the item(s) you wanted, or you can place a separate order. To cancel your order,
please call our Customer Service Department at 803-724-6950.

Can I add something to my order?

No, we are not able to edit an order after it has been placed. You can either place a separate order, or we can
cancel your current order, so you can reorder the item(s) you want. To cancel your order, please call our
Customer Service Department at 803-724-6950.

Can I combine my orders together?

No, we are not able to combine your orders.

I ordered a lower build kit, and an upper receiver, but only received my lower build kit. Where is my upper receiver?

The packing slip inside of your package will only list the items that were sent in that shipment. If one of the
items is not listed on that packing slip, then it is being shipped out separately. Upper receivers are usually
shipped separately from other items. Upper Receivers generally take longer to ship than any other products
that we sell.

I only received my lower receiver. The lower build kit from my order was never sent to me. Where is my lower
build kit?

Our Compliance Department only ships serialized items. Lower Receivers and Firearms are shipped separately from
the other products. Our Shipping Department handles all other products. The Shipping Department will ship
the other items on your order to the shipping address that was provided.

Why haven't I received the upper receiver from my order?

Upper receivers can take up to 15 business days from the order date to ship from our warehouse.

Can I get the rail (barrel, flash suppressor, etc.) on my upper receiver switched out for a different one?

We can only sell upper receivers as they are listed. Upper receivers cannot be altered from their product description.
No customization is possible at this time.

How do I make my order an In-Store Pickup?

Palmetto State Armory currently only has stores located in South Carolina. In-Store Pickup is available for firearms
only. When selecting your FFL dealer, select one of the following Palmetto State Armory store locations.
The store you have selected will contact you once your order is ready for pick up.

FFL Information

I forgot to give you my FFL information.

You can send in a copy of the FFL license to us by fax or email at:Fax 803-788-7979Email Contact Form

Please provide your order number with a copy of your FFL. If your FFL Dealer has not sent in a copy of the FFL
since the beginning of March 2014, we will need a new copy sent in to the above email or fax number.

How can I find out if you already have my FFL dealer on file?

Please consult our
FFL DEALER LOCATOR, which allows you to filter for those that we have on file. If you have any questions,
please use the
Contact Form.

How can I find out what FFL dealers you already have on file in my area?

Please consult our
FFL DEALER LOCATOR, which allows you to filter for those that we have on file. If you have any questions,
please use the
Contact Form.

How do I know if a firearm or magazine capacity is compliant in my state?

Every state has different laws and regulations on different firearms and magazine capacity. Before placing an
order for a firearm or magazine, please contact your local FFL dealer to ensure that the firearm or magazine
you would like to order is compliant in your state. For more information, please refer to our
Terms and Conditions page.

Can you ship a pistol lower receiver to California?

Unfortunately, since the pistol lower receiver is not on the California approved handgun roster, it is not compliant
in California.

Can an FFL dealer hold a package at the UPS hub?

Unfortunately, we have a flag on our UPS account that will not allow us or an FFL dealer to hold a package at
the UPS hub.

I cannot locate my FFL dealer on the website FFL locator.

Select "Cannot locate my FFL dealer" from the bottom of the list. Once your order has been completed, contact
us by phone or email to provide us with the updated FFL information. Please reference your name and order
number when providing us with your updated FFL dealer.

Phone803-724-6950Email Contact FormPlease note that the FFL dealers listed on our FFL locator comprise a separate website database provided for
customer convenience only, but it does not necessarily reflect what FFL dealers are currently on file at
PSA.

How can I have my FFL dealer added to the website FFL locator?

You can send a copy of the FFL license to our Compliance Department by fax or email at:Fax 803-788-7979Email Contact FormPlease inform us in the fax or email, that you would like to have the FFL dealer added to the website list.

Returns

What is the return policy for PSA retail stores?

What do I do with a firearm that is not functioning correctly?

If this firearm is not manufactured by Palmetto State Armory, only the manufacturer of the firearm will be able
to assist you with any issues pertaining to the firearm.

If the firearm is manufactured by Palmetto State Armory, we offer a 100% Unlimited Lifetime Warranty on all of
our firearms and parts. We will pay for shipping to have the firearm or part sent back to us, and the return
shipping to you. If you have a problem with your PSA firearm, when contacting us please describe what issues
you are having, and provide pictures to help us better assist you.

Gift Cards

Why is my gift card not working?

Be sure that you remove the spaces in the Gift Card number when entering the number online. If you still experience
issues please contact our Customer Service Department:Phone 803-724-6950Email Contact Form

Account

Why can't I reset my password?

If you do not receive the email to reset your password, it is possible the email was sent to your spam folder.
We can reset your password via email or phone request at:Phone 803-233-9681Email Contact FormPlease provide your name and the email address that was used to create your account. In the message box of the
contact form, please enter “Need Password Reset”.

Product Inventory Availability

Do you have a system that will notify me when this item comes back in stock?

Yes, to be alerted to back in stock products simply click the "NOTIFY WHEN BACK IN STOCK" button on the out of stock product page. Enter your email address and click submit. When the product becomes available we will send you a notification

Can I order an out of stock item, and you send it once it comes in? (Back Ordering)

­­­.308 Receiver Compatibility

What parts can I use to build my .308 lower/upper receiver?

We’ve got it all right here! Palmetto State Armory was created by people with a passion for firearms, tactical gear, and the great outdoors. Our goal is to give you access to everything you need from rifles to targets and ammunition to pistol accessories. No matter what you’re searching for, we’re here to help you in your quest to get geared up for the big hunt or add to your collection. At Palmetto State Armory, You Can Shop Items Including: Tactical Clothing, Shirts, Pants, Outerwear, Firearms, Rifles, Handguns, Shotguns, Airguns, Ammunition, Bulk Ammo, Pistol Accessories, Rifle Accessories, Holsters, Gunsmithing Products, Tactical Lights, AR15 Parts, and More!