We are committed to improving our processes and systems. We believe that the quality of our systems and processes should consistently be the same, no matter where we operate, from Manchester to Melbourne, Tijuana to Timisoara.

SMART (Standard Menzies Audit Reporting Tool) has been designed to concisely & clearly set out the minimum standards we expect to find in a Menzies station.

Across our global network this will standardise our processes and will:

• Drive operational excellence• Provide the foundation for consistent delivery of service• Ensure that we meet Menzies, customer & regulatory expectations• Provide opportunities for improvement• Position the business for sustainable success/growth