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I placed an order for two items on a wednesday afternoon. I knew one item was backordered but the other one was released for shipment the following day- yet it never shipped. It still says released for shipment, yet no shipping day. It makes no sense- and when I mentioned the reason for why I was cancelling the CSR just went, "Yeaahhhh..." ??? =/…
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I was excited to find an online retailer that sold non-frumpy bathing suits for curvy women. I was also glad that you could order tops and bottoms separately, as my top is usually a larger size than my bottom. So I ordered a bikini top and bottom.
The website is not user-friendly at all and wouldn't even accept my credit card after I entered it in (correctly) five times. I eventually had to pay with PayPal.
A few hours after placing my order, I got an email telling me that part of my order…
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Please read that in the UK dispatch means as long as they want to take. When they tell you shipping is 14 days after dispatch. That means wait until next season to get your items.
They blame the US postal service. I have shipped US postal service all over the US and never had any package take over 2 weeks (may even be longer, still waiting and waiting, waiting, waiting.......)
Stay away, run…
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I decided to shop with simply be as I find it difficult to buy larger clothes I like and they had a wide variety of clothes on offer....WORST DECISION EVER! They automatically sign you up for a credit account, constantly call you up offering insurance and duvets for crying out loud! They then charge a £12 transaction fee which is disgusting...on top of that their 'next day delivery' is a joke and you pay extra for receiving your clothes in 4 days on average!
I asked to close my account…
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Have ordered through them a few times now and each time has been a hassle. Gave them the benefit of the doubt but now will never order through them again!
1 - I have a credit account I dont want
2 - I paid for named day delivery and they dont deliver on my chosen day so took an annual leave day for no reason!
3 - Customer service is appualing online. They told me that I cant get a refund for a non delivered order...
3rd time lucky, I dont think so. Just go to a shop, too much hassle!…
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The items i brought from simply be was good quality. Despite this there customer service skills are awful. On one or more occasion they have been rude, intimidating and threating and are not willing to discuss your exsisting account. Following a conversation with head office they were just as bad. I would strongly advise not to shop with this company…
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I didn't like that I had to wait almost three weeks for delivery, BUT I was not disappointed with the items. I love the clothes and the fit on most of the items. The pants will have to be tailored around the legs but that is because I am an odd shape. The blouses were gorgeous. The materials were exquisite. I have such a hard time finding clothing that I like, so to find Simply Be was a gem for sure. I will gladly wait three weeks if it means I will enjoy the results this much. I can't wait to…
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Shalanna's Response to velkisj2's Review

Written on: 10/03/2012

I, too, have found the delivery time annoyingly long. I waited a month and a half for my Thanksgiving-time order! I am waiting now for an order placed on Feb 12!! It is highly irritating. But, like you, I find the quality and attractiveness of the clothes themselves great. They don't SAY how long it takes to ship anywhere on their site--this is part of the bad part. Wish they would tell you up front.

I bought Fromm simply be only to realise that they automatically sign you up with a credit account which is not clear when payment is made. I had to call 4 times to ensure delivery was made on time and that I eventually could close the account. The goods were fine but because of this bad practise in unclear payment method I will never buy from simply be again. With all these bad reviews I don't understand why they don't do something about it. I would have liked a clear notification that if I…
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I ordered a present and paid for it with my debit card. I just reviewed my credit file only to find out I now have a credit account with Simple Be. This how down graded my score from excellent to good. I've phoned Simple Be and they are they are removing my account. How can you get credit when you don't ask for it??…
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Needed some warm winter Boots for a trip to Holland so opened an account, ordered the Boots and took advantage of the next day delivery service. My Boots never came the next day, I had to work the day after that so my parents came to my House and waited for them for me- still no Boots. Tracked the order online, wrote a quiery to the Website and got no responce after two days so called them, customer service was a load of rubbish, although they did refund my next day delivery charge. I ended up…
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I ordered two pairs of jeans to be delivered next day, they weren't delivered next day. I called them up; they kept me waiting approx fifteen minutes on a premium rate number, so as you can imagine it turned out to be fairly expensive for me. When I eventually got through, I was just fobbed off with the same tracking information that is accessible to me on my account page on the website. Getting nowhere on the phone, I wrote them an email which did have a very good response time. They said they…
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I created an account with Simply Be / Marisota and suddenly I was part of a credit system that I didn't asked for. They asked for my card details but they say they didn't charge me for the purchase and that I have to pay in 28 days time (I so didn't ask for that!!!).
When you try to call Simply Be they keep you 10 minutes waiting on the phone and the cost of the call is very high.
The moment you sign in they send you a catalogue that you haven't requested and that in my opinion violates my…
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The 'next working day' delivery service is a joke. People request this service for a reason; to receive their goods the very next day. I feel it is I'll advised to offer this service to customers when they have absolutely no guarantee of delivering your items within the time frame.
A refund of the delivery charge is NOT an acceptable alternative to next day delivery…
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Opened an account and ordered the cushion walk sandals size 9 to be delivered next day. After a week they delivered size 8 sandals, which were too small for me, although the delivery note stated they were size 9 yet shoes were labeled size 8 and they pinched my toes. I am going on holiday and will not be able to return them in the 14 days to get a new pair delivered. I will have to go without my sandals and I needed them as I have problems with my feet. I am so unhappy as I do not have…
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i placed my first order with simply be yesterday. ordered 12.10, so way before the 4pm cut off. phoned up to make sure it was clear i wanted to pay the 'next day delivery' charge. paid by debit card, never asked for a credit account. no mention of any delay because of being a new customer-all seemed fine.
waited in today, got to 3.30 and thought i'd just track my parcel online, still 'processing'. phoned up- some rubbish about credit checks, was told the couriers work up until 8pm, but, would i…
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I have been waiting for a pair ov £160.00 boots for over three weeks. When I have emailed they have fobbed me off with 'we'll get back to you in 24 hours' but they don't. All the time they are charging me credit on my account for goods I don't have! When I finally found the number on the website I was told that they had to send me a letter out in the post so that I can fill out the details of what I have already told them. Then I have to POST it back in order for them to deal with my query. I…
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i am absolutely furious after i got a debt collection letter through my post from simply be. i have purchased a lot from the websight and a few months ago i got a letter saying i was in credit on my account, as i needed a swimming costume for my holiday i ordered one, i then came onto simply be and paid my account and requested to close it as i am a little skint so didnt want the temptation to use it, i then got a letter offering me 20% off as a loyal customer and apologising for delayed orders…
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I bought a few items from the USA simply be location. I am very disappointed in the quality of their clothing. Being a regular Lane Bryant shopper there is absolutely no comparison. The jeans bought were so ill fitting and the rhinestones on both paris of jeans came off during the first wear. Save your time and your cash!!!!…
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I never recieved the things i ordered and have had to pay for them, the parcel was delivered and signed for at a house a few doors down, i have the card that was left through my door to prove that and simply be will not accept that so i have had to pay for the items to avoid my acount being defaulted and it appearing on my credit report. I am reporting them to trading standards as the terrible experience i have had and the fact they wont admit they are at fault is just unacceptable. Hopefully i…
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