Custom House Station

The new Elizabeth line station at Custom House will reduce journey times, increase choice and create new transport links.

The site of the new Elizabeth line station at Custom House, constrained by the existing DLR line and power cables passing overhead, residential properties to the north and ExCeL London to the south, required a unique solution.

The station design creates a distinct presence and welcoming civic building for local people, regional and international visitors.

It was crucial that the station integrated well within the existing infrastructure and wider urban surroundings. To achieve this, a freestanding building with an elevated concourse above it was designed using thousands of pre-cast concrete segments.

The station plan is a simple, straightforward journey from the station entrance to the train doors. Access to the Elizabeth line platforms is via lifts, stairs and escalators from a spacious upper concourse.

The 18-degree angle between Victoria Dock Road and Freemasons Road which join at the southern end of the station sets the structural layout for the building. This geometry is expressed in the design from the paving to ceiling details, giving the building a sense of energy and movement and helping integrate it into its environment.

The solidity of the smooth, pale concrete building frame is offset by a delicate canopy above the concourse. A slender, steel-framed grid containing air filled translucent pillows is used on the roof to provide shelter and allows natural light to filter into the station.

Urban realm enhancements include a new landscaped area with planting, cycle parking, wayfinding and improved lighting.

In addition to the station improvements, Crossrail has been worked with Newham Council on proposals for improvements to the area around the station.

KEY FACTS

Step-free from street to train

Above-ground station

202m passenger platform length

25,000 passengers predicted per day at this Elizabeth line station

12 trains per hour (peak, each way)

Interchange: Docklands Light Rail (DLR)

DESIGN & ARCHITECTURE

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ELIZABETH LINE SERVICES FROM CUSTOM HOUSE

When the full route opens, an Elizabeth line service every five minutes at peak time will allow passengers to travel all the way through to Paddington, Heathrow or Reading in the west and Abbey Wood in the east.