The sketches on PartSelect.com were very-very helpful, in picking up the parts to order and also while fixing the parts.

For oven range. First I removed the two screws that hold the flat top in place and lifted the flat top. I then unscrewed the two screws that holds the element kit. Disconnected the three wires, and replaced the broken element with the new one. All done.

Loose top basket/

I had two problems with the dishwasher. The top basket was loose, but the main problem was a plastic part inside the bottom assembly.

The part was backordered, so I re-ordered it through Sears. They said it would arrive in two days. Theirs came in two weeks, and their customer service was terrible.

Your "backordered" part came in two days, even before it was supposed to come had the part not been back ordered. I am delighted with your customer service and your company.

The illustrations on your website were excellent. They helped us not only to identify the part, but to diagnose the problem.

This was my first purchase through your company and if I ever need parts again, there is absolutely no reason to go anywhere else.

You have an excellent company, and great website! I bookmarked your page for future purchases.

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2 of 2 people found this instruction helpful

Parts Used:

Wheel Mounting Strip Only - NO Wheels

Level of Difficulty: Really Easy

Time to do repair: Less than 15 mins

Tools:

Customer: Ann from Grand Rapids, MI

Snap tabs for wheels on original part broken - resulting in the top rack being loose on one side and falling down when you touched it.

I aligned the V-shaped tabs on the inner side of the part with the slots in the mating part and simply pulled the old part out (it was already disengaged from the wheels in the metal rail). I then inserted the new part into the slots. One side went in well, but the other side required the part to be bowed slightly to match up the V-shaped tab with the slot. Then the hard part was getting the wheels in position to snap them on. Once in position, it took a bit of effort to engage the snaps in each wheel. I was afraid of breaking the new part. These snaps are very stiff and even with the notch between them there isn't any give, but I was able to apply enough constant, steady pressure to finally get them to snap in without breaking.

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Parts Used:

Wheel Mounting Strip Only - NO Wheels

Level of Difficulty: Really Easy

Time to do repair: Less than 15 mins

Tools:

Customer: Gregory from Holt, MI

Upper rack falling out of slide rail

No Tools Required! unclip the end caps of the slide rails, slide the upper rack out of the dishwasher. Remove the broken Wheel Mounting Strip from the rack and replace with the new unit. Re-assemble the rack into the dishwasher and re-fasten the end caps. Don't forget to get the appropriate accolades from your spouse!

Whell mounting plate on upper rack snapped in two.

I brought the rack to my computer and pulled up your diagram. It was relatively easy to follow the diagram to install the parts. They didn't need any tools, just snap them in place. Wife factor, very high, she can now use the dishwasher again.

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2 of 4 people found this instruction helpful

Right side roller of upper basket kept coming off track because one of the 2 wheels was broken which came with the replacement strip. The plate was also broken and replaced to hold the strip in place. Easy fix.

Simply took old parts off and replaced them with new parts - no tools required.

My 22 year old son got drunk lost his footing and fell on top tray ,breakingwheels and mounting hardwear

The side that was broken,the wheels mounted to the tray itself not brakets so to keep cost down I had my wife buy parts to match otherside (two clip-on brakets,slide bar and wheels)and costom fit to the broken side which made the wheels to far from the slide-rail on the inside wall of the dishwasher so i spaced both side-rails out from the innerwalls withthe write size washers to make the slide-rails work,it will give us at least two to four more years of use unless someone falls on it again (I'm a 53 year old carpenter of thirty years and always have think ahead this time it worked,made my wife happy and saved my son money $$)

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1 of 2 people found this instruction helpful

Parts Used:

Wheel Mounting Strip Only - NO Wheels

Level of Difficulty: Easy

Time to do repair: Less than 15 mins

Tools:

Customer: Robert from San Ramon, CA

Upper rack sagging from broken wheel mount

Removed the white mounting strip on the right side of the upper dishwasher rack by aligning the v-shaped slot. Note that one slot that's aligned with the "v" and push that part through the slot. It will take a slight downward twist to align the second slot, then push that slot downward as well.

I popped the mounting strip from the wheels (the front mount on the mounting strip was damaged to it came out easily). Put the mounting strip back in through the "v" slots (reversing the above direction starting with the slot that aligns at a slight angle first), then snapped the wheels back into the mounting strip.

One note when ordering is that the picture shows the strip with wheels, but the strip came without wheels. Fortunately, the existing wheels worked OK, but be aware that you should order the wheels separately if they're damaged as well.

No tools required and the only tricky part was figuring out now to get the "v" in the mounting strip aligned with the slots (and doing it in the right sequence.)

1 of 2 people found this instruction helpful

Upper rack mounting wheel broken

The entire repair took less than a couple of minutes, and I'm not very mechanical. It was easy. I used a screwdriver to pry open the cap at the end of the upper rack's rail. Removed the rack. Attached the new pieces (simply snapped them on). Then, I put it all back together.

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It was nice to know that anyone can get on the internet and look up your company and order a part and have it here in less than three days.. the part was the correct one and went on very easily.. thank you for your help

No spray inside dishwasher, dishes still dirty

Removed spray arm from bottom of dishwasher, Then three torx screws holding housing and filter screen together. Next the 5/16 screws csme out and I founf the broken pump impeller pieces. Took the 5/16 screw out of the broken impeller hub and pryed the broken hub off the shaft with two screwdrivers. Be careful not to break the housing when taking off the broken hub. (hardest part was getting the broken piece off). Also went deeper and replaced the drain pump impeller ( which was not broken) and the seal assembly. re assembled in reverse order. Repared a broken wheel on the top rack too. Unit works great. Thanks for the fast service and valuable info for the home repair person

0 of 1 people found this instruction helpful

The top rack had one of the wheels came separated from the wheel mounting strip

It was very easy, I just took out top rack got the old mounting strip, which just pulled right out. At that point I put the Mounting Strip right in, which fit like a glove then popped the wheels back on ! I then put the rack back in and secured it and pushed the rack in and Voila! Done.

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Parts Used:

Wheel Mounting Strip Only - NO Wheels

Level of Difficulty: Really Easy

Time to do repair: Less than 15 mins

Tools:

Customer: Marv from Corvallis, OR

Wheel mounting stud broken

The upper basket is designed for easy disassembly. I removed the upper basket, removed the wheel mounting strip from the basket, removed the wheel from the broken stud and the wheel from the unbroken stud (had to break the stud in the process), pressed the wheels onto the new strip, and reassembled the mounting strip to the basket. Put the basket back into the dishwasher. The only difficulty I had was pressing the wheels onto the studs.