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So happy with this purchase!

Posted 2 years ago

Knuckle

Needed a new microwave and was browsing online when I came across convection microwaves. I researched them and decided to get a microwave with convection cooking and started looking on Best Buys website. I found this Whirlpool on sale and it got really good reviews and was a lot cheaper than the majority of them so I ordered it online.
I installed this unit myself and it was fairly easy. It comes with paper templates for marking holes. The hardest part was measuring the location for the metal bracket which the microwave hangs on against the wall. This unit is much heavier than a standard microwave and feels very solid but I managed to install myself but 2 people would be ideal. One person to hold microwave and the other to screw in bolts on top that hang unit from cupboard.
This microwave is beautiful and the convection oven is fantastic. Its like we have 2 ovens now and honestly I haven't used my regular oven since I purchased this because it so convenient to use microwave for baking smaller things instead of heating up the house with our standard oven. People complained in previous reviews about not having good direction for convection buy honestly its really not needed. This unit walks you through all the steps. Simply press the convection button then it prompts you to choose which convection option. I always choose standard convection then it tell you to put in temp, it then lets you know its preheating and will notify you when its ready. So simple and its also very quiet which surprised me. We love this microwave and it will really come in handy during holidays or if we have a lot of cooking to do because now we have two ovens. One more thing is we did purchase the three year extended warranty just for peace of mind if something did go wrong. Best buy protection is great as they will refund or return the product if anything would happen.

I would recommend this to a friend

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Greg

Rating: 1 out of 5 stars

1

Disappointed

Posted 2 years ago

Greg

So we inherited the house we are living in and the kitchen was recently updated with all whirlpool gold series appliances within a year prior to us moving in. I have a large family and the only appliance left to update was the microwave which was very small. I decided to follow suit with what my in laws had already put in the kitchen and go with the matching whirlpool microwave. Do to having a large family I figured that going with the large convection microwave oven was the proper choice plus it had positive reviews. I ordered the microwave from Best Buy because they did have the best price and all in all I have had good experience with Best Buy. That was until now. I bought this microwave in March 2016 and by August I started having problems with the microwave. It started not recognizing that the door was shut. You would shut the door and press start to heat food and it would display that the door needed to be closed. After I would open and shut the door, it would eventually recognize that the door was shut and work. About 2 weeks ago it finally completely quit working. It showed no power at all, nothing on the display and no lights. I checked and the outlet has power that it is plugged into. So I contacted Best Buy, they quickly found my account and found where I purchased the microwave. Due to it being still under warranty, they transferred my call to Whirlpool and I again had to explain my problem and give them my Microwave information. They advised that they would contact an authorized service tech and they would be contacting me shortly. Approximately 24hrs later a gentleman contacted me and again needed all the microwave identification information. I provided the information and he advised it would be over a week before he could come out to look at the microwave. On the date he was supposed to be here which was today, he called and advised that it would be a couple more days before he could come. I found that his company is a couple hours away. You would think that Whirlpool would have someone closer. It would have been easier if I would have taken the thing down and drove it to Best Buy and returned it, then ordered a new one. I have not been very pleased with any of the Whirlpool products in my kitchen as each one has something that I don't like. The refrigerator has a drawer that broke and I had to glue it. To me it was made a little cheap. The dishwasher takes forever to clean and most of the time I have dishes that has to be rewashed. The oven has a very loud fan that runs at least an hour after you turn it off. I may be a little picky with this review but when you spend thousands of dollars on appliances they should hold up to everyday use without issue for a while. I do believe that the microwave had great features but by having a large cooking area caused the design to put all the buttons on the door which in turn makes it heavy and that is the reason the door started having issues with recognizing the door was shut. When the door is opened you can see it drop down from the latch. There is considerable play in the door hinge, at least a half of an inch play. My question is why Best Buy didn't handle the repair using their advertised Geek Squad. Thought that was what they did. I know they are quick to try and sell you extended service utilizing their Geek Squad. Not happy at all with this purchase and may change my decision to purchase form Best Buy in the future.

No, I would not recommend this to a friend

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Velo2k

Elite Plus Member

Rating: 4 out of 5 stars

4

This microwave is quiet and full of features

Posted 3 years ago

Velo2k

Elite Plus Member

I purchased this OTR microwave as an upgrade to all stainless steel appliances in my kitchen. It looks fantastic! This microwave also is loaded with lots of features to automate common tasks such as reheating food, popping popcorn, softening/melting butter, and heating up common foods kids enjoy (chicken nuggets, frozen pizza, etc). It comes with a vegetable steamer bowl, turntable rack for stacking items when microwaving, and a rack for use with the convection oven feature. Yes, it doubles as a convection oven, which so far I have found is excellent for baking a small batch of fresh cookies without the worry of heating up the entire house. It also is extremely quiet (when using as a microwave). It is a considerably louder when used as a convection oven. I also feel awkward putting metal in during the convection cycles.
I would give this microwave 5 stars if not for a few minor annoyances:
1. The user manual has so little information in it that you really just have to push the buttons to learn how to use various features. Whirlpool offers the same manual online with no additional use information. I would have loved a "tips & tricks" guide that gives suggestions for best results and possibly even a recipe or two.
2. The "food is ready" or "timer done" tones are fairly soft and could be hard to hear in loud environments or by someone with a hearing difficulty. What I believe is the volume adjustment is already at the max setting. At least the tones used are pleasant-sounding (think flight attendant call chime on a plane).
Overall, I'm very happy with the performance, features, and style of this OTR microwave.

I would recommend this to a friend

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MKMIA

Rating: 5 out of 5 stars

5

OMG! AMAZING SILENCE!

Posted 4 years ago

MKMIA

OMG! I wish I had done this sooner! I love this oven! I looked high and low for one that had the convection oven option. I purchased the double oven and wanted a third oven option for Thanksgiving. This one had it. I was stunned the first time I used it at how silent it is! You don't even hear it cooking OMG! It is worth what I paid for it for that feature only! MAKE SURE YOU GET THE RIGHT INSTALLATION COMPANY! DO NOT USE OPTIMA! THEY DRILLED TWO HOLES IN THE TOP AND BUTCHERED MY TOP CABINET WHICH IS OPEN AND I HAD COOK BOOKS AND KNIVES ON TOP. THEY DID NOT EVEN MAKE THE SCREWS FLUSH! THEY INSTALLED THIS RIGHT BEFORE JULY 4th AND SHOWED UP WAY BEFORE THE APPOINTMENT TIME AND RUSHED TO GET OUT! I DID NOT KNOW THERE WERE DIFFERENT INSTALLATION COMPANIES AND THOUGHT THEY WERE THE SAME COMPANY MY LOCAL STORE HAD. THIS I PURCHASED AT ANOTHER BEST BUY STORE THAT WAS LARGER. THEY USED OPTIMA. THEY WERE RUDE WHEN I CALLED TO COMPLAIN AND BLAMED ME FOR THEIR HORRIBLE INSTALLATION! BUYER BEWARE! USE CORY THEY WERE AMAZING WITH MY OVEN! I HAVE READ THE REVIEWS ON THE PRODUCTS AND MANY OF THE ISSUES I SAW WERE INSTALLATION RELATED! I HAVE ATTACHED THE OVEN I PURCHASED AS WELL. LOVE THEM BOTH! INSTALLATION ON THE OVEN WAS AMAZING UNLIKE THE MICROWAVE!

I would recommend this to a friend

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Marc

Verified Purchase

Elite Member

Rating: 5 out of 5 stars

5

Awesome microwave.

Posted 2 years ago

Marc

Verified Purchase

Elite Member

This is Whirlpool's top of the line microwave. Our old microwave stopped working and we called our home warranty company to replace. They were going to use Maytag or something like that, stating that they were both made by the same manufacturer. All of our appliances are Whirlpool and that's not a good look. Trust me, I'm a real estate agent. We opted for a cash payout and decided find our own microwave. After researching the exact replacement and the two more upscale microwaves, we found a great sale where the price difference wasn't very high. We were able to get the top model. It has the same width, but sits out about 2 inches further. Because the buttons are on the door, it swings out so much further, but it makes it much roomier inside. The glass tray is also much bigger. This thing also can cook like a convection oven. I mean it cake bake, not microwave, anything, It comes with a rack, trays, and a steamer basket with a lid. We are very pleased.

I would recommend this to a friend

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None

Rating: 1 out of 5 stars

1

Extremely dissappointed

Posted 2 years ago

None

Bought in October 2014. Died December 2015. The previous Whirlpool microwave this unit replaced was 10 years old and carried a 5 year warranty on the magnetron. Imagine my dismay to find out this unit carried only a 1 year warranty on the magnetron. So 2 months past warranty expiration I'm left with a dead unit. I performed elementary troubleshooting. The unit has a fuse on the 120 Volt input. But the unit must be disassembled to gain access to the fuse. So what SHOULD be a five minute job turned into an hour and a half. The fuse wasn't the problem - replacement fuses blew like popcorn. Fuse placement within the unit without regard for service considerations is a poor design.
To their credit, Whirlpool agreed to cover the cost of repairs if I would pay for labor. I agreed. A tech came out and looked at the unit . He said that he would have to order a bunch of parts and that he would be back in contact by the end of the week. Three weeks went by. There was no call from the tech; my messages on his voicemail generated no response. So a couple of days later I purchased a replacement from a competing manufacturer. No more Whirlpool purchases by me!

No, I would not recommend this to a friend

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Dave

Member

Rating: 5 out of 5 stars

5

Great Sensing Feature and Options

Posted 4 years ago

Dave

Member

An electrical surge took out GE Profile microwave so had to replace it. After looking at many of the latest models, we chose the Whirlpool for it's large 1.9 cu. ft. size and the addition of the convection feature. For a little more money, this turned out to be a really convenient option as it gives us an extra oven for baking, etc. The sensing feature is very nice as well, allowing you to reheat your dinner plate, beverage, casserole, etc. and determining time automatically. It does a very good job of heating, but not overheating. Much better than the "try 30 seconds, try another 30 seconds" method. The only slight negative (for some) is that the door is quite large and swings wide when you open it. This is probably because most microwaves have the control panel to the right of the door handle while this one integrates it into the door itself, allowing the door to span the full width of the unit. Not a big deal, but noticeable if you are upgrading from the more conventional design.

I would recommend this to a friend

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Brlittle

Verified Purchase

Elite Plus Member

Rating: 5 out of 5 stars

5

Get this while you can!

Posted 1 year ago

Brlittle

Verified Purchase

Elite Plus Member

I bought this as a replacement for the over the range microwave originally installed in our townhome when it was built 10 years ago. I knew I wanted a convection oven as well as some updated microwave features (popcorn sound, moisture sensing) and found this unit with great reviews on a “leading consumer ratings website”. Add to that a price that was several hundred dollars less than comparable products and this unit is a winner. The whirlpool brand is also the most reliable according to the website. I installed this myself with the help of my wife- measure carefully! The microwave is very quiet. It’s well insulated and doesn’t get overly hot on the outside when used as a convection oven. My only complaint is that operating instructions are very sparse. For example there’s no real description of the difference in convection baking versus convection roasting. (I found out that roasting adds microwave function up to 30% power in addition to the convection heatIng- keep that in mind when selecting a cooking dish- ie, no metal). I think this model may be discontinued and if so get it while you can-great value for a top notch and highly rated microwave convection oven.