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Mitsubishi Frequently Asked Questions

Our FAQs should provide you with all the relevant answers to your questions. If for any reason you cannot find the answer you are looking for, please speak to your local dealer or contact us via our enquiry form.

A winter safety check should take no longer than 20 minutes during which the dealership will be more than happy for you to wait.

Why do I need to have a Winter Safety Check?

Several elements of your car and engine can fail during the winter due to the climate and temperature, a winter safety check could minimise the chance of this happening. Without the correct ratio of antifreeze, a battery and electrical check (amongst others) you may end up at the side of the road.

Do I need to book my Winter Safety Check in advance?

It is advised that you book in advance to avoid disappointment or a lengthy delay.

A large majority of people mistakenly believe that winter tyres are only required when it snows, however winter tyres improve grip and reduce stopping distances from 7° Celsius and below, they can also wear up to 20% less than standard tyres in colder conditions.

The optimum conditions for winter tyres are in temperatures of 7° Celsius and below, however winter tyres can be used all year round but may experience higher rates of wear in warmer conditions. The recommended, safest and most economical option is to switch to winter tyres in October and then back to standard tyres in March. An alternative option is to fit all-weather tyres or tyres marked M+S (Mud +Snow). Contact your local Mitsubishi dealership for more information.

It is a misconception that winter tyres are only for use on snow. Winter tyres are ideal for conditions below 7° Celsius whether it is wet and snowing, slushy or icy, vastly reducing the risk of aquaplaning and improving braking distance.

Do I have to drive slower with winter tyres?

Winter tyres have a lower top speed recommendation compared to summer tyres, however this should not affect the day to day use of the tyres including motorway driving as the top speed exceeds the national speed limit.

What is the UK Legislation around winter tyres?

In the UK it is not a legal requirement to fit winter tyres, however winter tyres are recommended in extreme weather and/or temperature. However be aware that regulations in parts of mainland Europe vary from country to country, as in certain countries it is a legal requirement to use winter tyres.

The majority of motor insurers will not charge additional premiums for vehicles fitted with winter tyres, provided that the tyres are roadworthy and have been fitted in accordance with the manufacturer’s instructions.

Please note that Mitsubishi cannot guarantee compatibility with all mobile phones and Bluetooth devices with the handsfree system fitted to this vehicle. Please check with the mobile phone manufacturer for further information on compatibility.

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure you include in the comments section your name, address and vehicle details (VIN and registration number).

What do I do with my Mitsubishi vehicle at the end of it's life? Who will recycle it?

We will take any vehicle back that we have originally sold once it reaches the end of its useful life. We will recycle the vehicle in accordance with the EU directive on the End of Life Vehicles. To recycle your vehicle please visit www.cartakeback.com or call the customer line on: 0845 2573233.

How do I obtain a quote for Motor Insurance?

For full details or a quotation please refer to our Motor Insurance section. Or alternatively phone 0800 980 1693.

All new Mitsubishi vehicles registered from 1st January 2015, come with a 5 year, 62,500 mile warranty (whichever comes first). Vehicles registered from 1st January 2015 also have a 12 year anti-corrosion perforation warranty*.

*Please check your service book for full details.

Can I extend my vehicle’s manufacturer warranty when it expires?

An Extended Warranty can be purchased for any Mitsubishi vehicle. To get a quote or for further information, please call Mitsubishi Warranty Services on 0845 641 9762, visit www.mitsubishi-warranty.co.uk or email Mitsubishi.WarrantyServices@Allianz-Assistance.co.uk. We offer three levels of cover to suit your needs - Gold, Silver and Bronze. You can also choose to include the Mitsubishi Assistance Package (MAP+) giving European, Home and Roadside breakdown assistance.

For all Mitsubishi UK supplied vehicles please complete the Certificate of Conformity application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

Please note that for an L200 a Certificate of Conformity is not available, we can however supply a British National Type Approval document as an alternative.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

I have been contacted regarding a safety related recall but no longer own the vehicle. What should I do?

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN and registration number)

Warranty

All new Mitsubishi vehicles are provided with a 3 year pan European breakdown assistance package known as the Mitsubishi Assistance Package (MAP). To contact MAP please call 0800 587 9833.

What warranty does my Mitsubishi vehicle have?

All new Mitsubishi vehicles registered from 1st January 2015, come with a 5 year, 62,500 mile warranty (whichever comes first). Vehicles registered from 1st January 2015 also have a 12 year anti-corrosion perforation warranty*.

*Please check your service book for full details.

Where can I find the terms and conditions of my vehicle’s warranty?

The terms and conditions for your vehicle’s warranty can be found in your vehicle’s service booklet.

Can I extend my vehicle’s manufacturer warranty when it expires?

An Extended Warranty can be purchased for any Mitsubishi vehicle. To get a quote or for further information, please call Mitsubishi Warranty Services on 0845 641 9762, visit www.mitsubishi-warranty.co.uk or email Mitsubishi.WarrantyServices@Allianz-Assistance.co.uk. We offer three levels of cover to suit your needs - Gold, Silver and Bronze. You can also choose to include the Mitsubishi Assistance Package (MAP+) giving European, Home and Roadside breakdown assistance .

Will my warranty be affected if I have my vehicle serviced at a non-Mitsubishi dealership?

Under the EU Directive on Block Exemption, having your vehicle serviced outside the Mitsubishi dealer network will not affect your basic manufacturer‘s warranty as long as the vehicle is serviced in accordance with the manufacturer‘s scheduled service requirements. Please be aware that if you wish to make a warranty claim you must present the Service invoices as proof of work that was carried out.

How do I make a warranty claim?

Take your vehicle to your local Mitsubishi dealership for diagnosis. They will then be able to advise you on your claim.

I have been contacted regarding a safety related recall but no longer own the vehicle. What should I do?

Please submit your details via our enquiry form requesting that we change the ownership of the vehicle. Please ensure that you include in the comments section your name, address and vehicle details (VIN number and registration number)

Technical

Can I use Bio-diesel?

The use of bio-diesel can cause damage to unmodified vehicles. Damage caused as a result of using Bio-diesel that does not satisfy all of the following conditions is not covered by a Mitsubishi Motors warranty:

The amount of FAME must be below 5% volume.

The quality of FAME must conform to the EN14214 standard, and,

The quality of diesel fuel after blending FAME must conform to the EN590 standard.

Can I use Bio-Ethanol?

The use of Bio-ethanol as a petrol additive causes damage to unmodified vehicles. All MPI (Multi Point Injection) petrol powered Mitsubishi vehicles can use a maximum of 10% (E10) volume ethanol blended petrol specified EN228. Damage caused as a result of using Bio-ethanol that does not satisfy this condition, is not covered by a Mitsubishi Motors warranty. E10 must not be used in GDI petrol engines or vehicles fitted with carburettors.

Where can I find out information on setting up my Satellite Navigation?

Your local Mitsubishi dealership will be happy to assist you in setting up your Satellite Navigation system, or instead you may prefer to read our easy set-up guide which helps with frequently asked questions, including pairing your phone and downloading the latest map update.

Imported/Exported

How do I obtain a Certificate of Conformity?

For all Mitsubishi UK supplied vehicles please complete the Certificate of Conformity application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

Please note that for an L200 a Certificate of Conformity is not available, we can however supply a National Type Approval document as an alternative.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

For all Mitsubishi UK supplied commercial vehicles please complete the British National Type Approval application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

If your vehicle is a private import then the certificate will need to be requested from the vehicle’s country of origin.

How do I obtain confirmation of the date of manufacture for a vehicle?

For all Mitsubishi vehicles please complete the Date of Manufacture application form. Once the form has been completed and the £120 administration charge has been received, the certificate will be issued.

All new retail vehicles are shown with OTR (On The Road) Prices. OTR prices include VAT at 20%, Government Road Fund Licence, First Registration Fee (£55) and the cost of delivery to the dealer’s premises. Commercial vehicles are shown with Commercial Vehicle List Prices (CV List Prices). CV List Price includes the cost of delivery to the dealer’s premises, but exclude VAT, Government Road Fund Licence and First Registration Fee (£55). Government Road Fund Licence for commercial vehicles is £240. All prices shown are for solid paint. Metallic paint extra. Official EU MPG and EV Range test figures shown as a guide for comparative purposes and may not reflect real driving results. Outlander PHEV figures are based on the vehicle being charged from mains electricity. Images shown are for illustrative purposes only and UK specification may vary, please check details with your local dealer. CAP data and software is protected by copyright and database rights. All rights reserved.

Financial Disclosure Statement

Each Mitsubishi dealer is either directly authorised and regulated by the Financial Conduct Authority or is an appointed representative of a principal firm which is directly authorised and regulated by the Financial Conduct Authority, permitted to act as Credit Brokers for introduction to finance providers, acting on behalf of the lender OR to arrange non-investment insurance contracts, acting on behalf of the insurer OR both. Full information will be provided on request or can be checked on the Financial Services Register by visiting the FCA's website www.fsa.gov.uk/register/home.do or by contacting the FCA on 0800 111 6768.