Clocktree telehealth is web based and should work on any modern computer or mobile device with a camera. Access Clocktree via browser, no matter what device you are using. Preferred browsers are:

PC (Windows): Google Chrome

Android tablet or phone: Google Chrome

Mac (Desktop or laptop): Google Chrome or Safari

iPhone or iPad: Safari

In many cases, Clocktree will work on other browsers such as Edge or Firefox, however we recommend Chrome or Safari for the most reliable video and audio connection.

It’s also important that both ends of the video call have sufficient internet speed. You can test your internet speed at www.speedtest.net This gives you three speed metrics for ping, download and upload. The upload speed is the most crucial for video conferencing and it should be above 5 Mbps for a good connection.

Some tips for maximizing your internet speed are:

Connect your computer to the router via ethernet cable, as opposed to WiFi, if possible.

If using WiFi, position yourself as close as possible to your router.

Avoid streaming content from the internet on other devices connected to your network – you share bandwidth so let your Clocktree connection use all of it!

Restart your computer right before your Clocktree session and don’t open other software or apps that might use internet or processing power in the background.

And finally, make sure your camera and microphone are functional and check your lighting and background prior to a video call. To do this, log in to your Clocktree account and select Test Audio/Video.

As always, contact our Customer Care team at 302-990-8935 or support@clocktree.com if you need any help!

There is a nationwide shortage of mental health services, but this shortage is even more pronounced in rural states like North Dakota. In response to the shortage, the state has boosted telemedicine as an option for mental health care.

The ND human services agency has started allowing providers who serve patients through its health centers to live in some of the state’s bigger cities — or even move out of state — and deliver mental health care to rural areas through video calls.

Expanding telemedicine has given North Dakota a way to reach more patients — and convince more psychiatrists to practice in the state. It’s helped them reach more patients in rural areas and those who can’t travel far for mental health care, including the elderly.

“We’ve definitely seen a significant impact on that recruitment and retention,” said Dr. Laura Kroetsch, of the North Dakota human services department. There are 22 psychiatrists who provide telemedicine care through the department’s eight clinics. Another three psychiatrists live out of state and provide telemedicine to those health centers. In December 2018, the department’s psychiatrists provided nearly 500 telemedicine appointments — more than 150 of which were with psychiatrists who live out of state

The state is also trying to prepare the next generation of psychiatrists to provide telemedicine to underserved areas. Once a week, psychiatry residents training at the University of North Dakota treat rural residents across the state by video chat.

Seattle-area startup Clocktree offers a service for patients to find and receive therapy from mental health, relationship, addiction and nutrition counselors. Providers can connect through video and messaging with their patients, and the platform also gives counselors a HIPAA-compliant place to store notes, videos and documents. Read more…

We are very excited about our partnership with NAADAC, the Association for Addiction Professionals, extending Clocktree’s affordable HIPAA compliant telehealth platform to more than 100,000 addiction counselors and educators worldwide.

“Increasing and improving access to treatment is the key to better serving individuals and families who are in need of addiction treatment,” says Cynthia Moreno Tuohy, BSW, NCAC II, CDC III, SAP, Executive Director of NAADAC, “For many addiction counselors and their clients, increased access will be gained not solely by increasing face-to-face treatment services, but rather by increasing and expanding treatment services through telehealth. NAADAC is so pleased to announce that through our new partnership with Clocktree, we now offer our members the access to telehealth that will increase and enhance access to care for their clients! We are proud to join Clocktree in this new frontier of telehealth.”