Time Management: Creating Balance in Today's Workplace

Objective

To review current and best practices and provide key managers, supervisors, leads and other staff members with new skills to help focus on priorities, get organized and stay on track. Participants will discover how to identify and attain long-term goals, both personally and professionally, and laser-focus activities on a daily basis to help manage priorities and reach these goals.

Learn to recognize where time goes

Identify your top five personal time wasters and discover ways to control or eliminate them

Discover the time wasters that are consuming your day and how they affect your performance

Learn to deal with interruptions without damaging work relationships

Get organized and manage the deluge of e-mails, voice-mails, and other messages

Become a more effective leader

Use Covey’s Time Management Matrix to lead and model a more balanced life

Delegate to gain control of your day

Discover how to move from crisis management and putting out fires, to the discipline of organized and prioritized activities

Make the most of meetings with best practices, tips, and techniques

Plan and implement life balance techniques that reflect your values

Review the historical progress of time management from simply making lists, to making value-based decisions on how to spend time

Define and focus your priorities, both business and personal

Practice staying on track by planning your daily events

Redesign your day so you can restore balance in your life

Designed for key managers, supervisors, leads and all employees and staff members who want to be more productive every day.

Time Management Skills Coaching

Skills Coaching includes observation, feedback, and ongoing skill-building in the area of Time Management and Work-Life Balance. As a follow-up to the earlier training session titled Time Management: Creating Balance in Today’s Workplace, any prior participant, or interested employee, may choose to receive coaching in support of their ongoing efforts to use the tools and apply the principles covered in the workshops.

Highlights, Specifics, and Considerations of Time Management Skills Coaching:

Any of the prior participants in the class Time Management: Creating Balance in Today’s Workplace are invited and encouraged to seek coaching.

Employees who did not take the original workshop may also receive coaching as an introduction to the tools and principles covered in the workshop.

Coaching sessions involve individualized instruction, specific recommendations, additional tools and principles, and practice activities created for the unique needs of each participant.

Coaching participants will deepen their understanding of time management principles, focus their attention on the best practices for their personal balance needs, and increase their knowledge and ability to utilize selected time management tools.

Time Management Skills Coaching helps to support new habits and attitudes through a direct, individualized, one-on-one intervention designed to assess and address the specific needs of the coaching participant.

Coaching sessions are scheduled in 30-minute blocks; participants may schedule one or more block at a time; an employee who did not take the original workshop will need to schedule a minimum of 60 minutes for their first coaching session

Coaching sessions will be held in a conference room at a selected location. A minimum of four (4) hours of coaching must be scheduled on a given day, thus permitting four to eight individual sessions on that date.

THE POWER OF GRATITUDE: HOW & WHY TO MAKE EVERY DAY A GRATEFUL DAY

For anyone who seeks to make the most out of each day, an 'attitude of gratitude' can make all the difference. Join Doug Gertner, The Grateful Dad®, to learn why and how to 'have a grateful day.' This session provides hands-on experience to appreciate and document all that there is to be grateful for on a daily basis, with tools, techniques, and exercises to pug-in and pump up gratitude on purpose and in practice. There truly is a business case for gratitude and anyone can profit from being grateful every day.

During this workshops participants will:

Learn the 5 greatest possible rewards of daily gratitude

Hear how 'My Year of Living Gratefully' changed everything

Review gratitude research from the field of positive psychology

Review, brainstorm, plan programs for a more grateful workplace

Reflect on the many ways everyone is grateful every day

Make a Business Case for Gratitude

Practice Daily Gratitude journaling

Servant Leadership: Putting Our Followers First

Servant Leadership is a powerful approach to achieving common goals in which the leader acts to serve those who are led.

Servant leadership happens when we act with respect, care, and fairness for the well-being of all involved, and not for our own self-serving interests. When we serve first and lead second, we help individuals and organizations achieve worthwhile results while keeping the best interest of those we serve before our own. It’s only when we realize that it’s not about us that we model servant leadership.

Some of the most successful workplaces in the world embrace servant leadership, and it fits well with the objectives and approach of leaders at every level in nearly every organization. If you are ready to explore this cutting-edge modality in an interactive seminar designed to bring greater meaning, prosperity and joy to the workplace, please contact Dr. Doug Gertner today and begin the Servant Leadership journey.

"The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first… …The best test, and difficult to administer, is: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society? Will they benefit or at least not be further deprived?" ~ Robert K. Greenleaf, Founder of Servant Leadership

“Servant leadership is a combination of mindset and skill set that focuses on serving others first so that organizations develop great relationships, achieve great results, and delight their customers. Saying you’re a servant leader is a good start, but it is your behavior that makes it real for people.” ~ Ken Blanchard, Author of Servant Leadership in Action: How You Can Achieve Great Relationships and Results

Unconscious-Bias: Basic Training for a Diverse Workforce

Tools and techniques to recognize and neutralize personal prejudices.

Unconscious bias is a hidden preference or predisposition for or against something. These are the automatic, mental shortcuts we all use to process information and make decisions quickly. Our background, personal experiences, societal stereotypes, and cultural context can have an impact on our bias, which in turn affect the decisions we make and the actions we take, often without even realizing. Implicit or unconscious bias happens when our brains making incredibly quick judgments and assessments of people and situations without us recognizing. Since these unconscious biases are a fact of life, each of us harbors them, and takes them into the workplace every day. Unconscious biases in the workplace can stymie diversity, recruiting, and retention efforts, and unknowingly shape an organization's culture with negative results.

Through Unconscious-Bias Training, and making the unconscious conscious, this seminar can help you make more objective decisions, facilitate inclusive interactions, and create opportunities for every employee to thrive.

TIME Magazine reports “At least 20% of companies in the U.S. now offer unconscious-bias training… By some estimates, 50% of all American corporations will offer unconscious-bias training in the not-too-distant future.”

To join the growing list that includes Royal Bank of Canada, McKinsey & Co., Google, Facebook, Salesforce, VMware, and other employers large and small, please contact Dr. Doug Gertner today and begin the process of raising awareness and interrupting bias in the workplace.

Unconscious bias happens when we make incredibly quick judgments and assessments of people and situations without realizing. The problem is that when unconscious bias is against certain characteristics, it can be deemed discriminatory.

Coaching & Motivating Individual Performance

Employee development and retention is critical to the success of any organization, and it begins with every manager and supervisor. Participants who attend this training session will learn how to define, assess and describe effective coaching skills for motivating every employee, and will also learn to apply a theory and model in actual coaching situations. This interactive session will assist participants in creating an action plan for employee coaching designed to be integrated with performance appraisal and documentation.

Participants will:

Define and Describe Effective Coaching

Assess and Discuss Existing Coaching Skills

Learn a Model for Coaching Employees

Apply Theory and Model to Actual Situation

Compare Documentation and Discipline

Brainstorm Best Practices for Motivation

Create an Action Plan for Coaching an Employee

Target Audience: Managers, supervisors, team leaders, and lead workers seeking ways to address and enhance employee performance through good coaching and effective documentation.

From Resistance to Commitment: Understanding & Managing Change

“The only thing that’s certain is change.” Change is everywhere, it’s constant, and it can cause confusion and difficulty for employees as they encounter change, and for their managers and an organization in the process of implementing change. Whether it’s a new departmental policy or procedure, an updated software system, or the latest directive from upper management or city council, being prepared for a change makes the difference in achieving productivity and success. This seminar begins with a general examination of the dynamics of change, offers a model for what to expect from employees when changes are introduced, and guides participants in planning for smooth transitions in future situations.

Participants will:

Reflect on Changes in their Work and Life

Explore the Dynamics of Change

Learn a Model for Understanding Change

Apply Theory and Model to Actual Situation

Create a Personal Action Plan for Managing Change

The way to get good ideas is to get lots of ideas and throw away the bad ones. ~ Linus Pauling, American chemist

Target Audience: Anyone for whom change is a frequent or pressing issue.

Leadership: Skills and Strategies for Achieving Personal Authenticity

In his brand new book The 8th Habit, Steven Covey asserts “the overwhelming majority of people definitely have leadership potential.” The successful 21st century leader begins by finding their own voice and inspiring others to find theirs. This newly designed course offers participants opportunities to reflect on core values that inform their leadership, and to learn skills and strategies for achieving success. Every participant receives a copy of Creating Authenticity: Meaningful Questions for the Minds & Souls of Today’s Leaders by Greg Giesen.

At the conclusion of this class, participants will be able to:

Explain the difference between managers and leaders in their focus, vision, activities and skills.

Clarify personal values, identifying what values each participant feels are necessary to become more professional and stronger leaders.

Identify the characteristics of leaders; matching them to personal areas of excellence and areas for improvement.

Discuss personal, professional, and public role models.

Assess personal leadership qualities.

Apply Appreciative Inquiry (AI) methodology, a positive way of facilitating change in an organization or on a team.

Practice the application of Appreciative Inquiry in a leadership role to demonstrate how it can be applied to a team.

Practice leader communication skills: sharing vision, building relationships and trust, sharing power and working collaboratively.

Explore ways to inspire their “leadership voice” and motivate others to develop their own leadership characteristics.

We Just Disagree: Understanding and Resolving Conflict in the Workplace and Beyond

Face it, humans often disagree, and conflict is typically an unwelcome aspect of everyday life. Participants in this class will explore the dynamics of conflict, discover their own preferred style for dealing with conflict, create a personal conflict case study, and learn and apply a six-step model for conflict resolution with an emphasis on maintaining relationships with those whom they may disagree.

Seminar Objectives

Understanding the Nature of Conflict

Understanding Your Own Conflict Style

Resolving Conflict in the Workplace

Additional Case Studies and Action Planning

Customized Case Study Activity (optional)

Additional Details

May be offered as a stand-alone, half-day or 2/3-day session

May be combined with Communication Skills to create a full-day course

Workplace Communication Skills: Discovery Listening and The Gift of Feedback

This two-part workshop introduces participants to some new approaches to a couple of basic skills of interpersonal communication. Key concepts for assertive messages are covered so participants will learn and practice, and leave the session with greater focus on dialogue and discovery.

Part I: Listening to Discover

The power of listening is not to be underestimated; the art of listening requires regular practice to refine our skills. This workshop follows the advice of Stephen Covey who notes that ‘highly successful people,’ will “seek first to understand, and then to be understood.” We will explore and practice powerful tools to deepen our listening in order to discover what others really feel, need, and desire, and how to begin the process of effective communication with staff, co-workers, and others.

Part II: The Gift of Feedback

Successfully delivering your message to another person is a lot like giving them a gift: they must accept what you have to say, then it’s their choice what they’ll do with your message. This innovative workshop will cover tested techniques for communicating assertively in even the most difficult situations, and increasing your chances of a mutually satisfying outcome for yourself and the other person. Bring a real-life “communication challenge,” and leave with a high-probability strategy for successful resolution.

Additional Details

Half- or 2/3-day course involves several practice activities

Every participant completes a Communication Style Assessment

Class is appropriate for all levels of the organization

May be tailored to manager/supervisor or front-line employee communication concerns, or delivered to a combination of each

Pump It Up! ~ Building Customer Relations from the Inside, Out

In today’s competitive marketplace, every customer matters. Gaining and retaining loyal customers is the key that every business and employer seeks, and we soon realize that, potentially, everyone is our customer. Doug Gertner offers a unique, client-tested approach to training for success with customers. Our core belief is that where customers are concerned, it is relationships that really matter. From this starting point, we guide class participants though a series of ideas and activities that re-define the customer and PUMP UP every customer relationship, inside and outside of the organization.

Participants in Pump It Up! Building Customer Relations from the Inside, Out will:

Remember and recount their best and worst customer experiences

Understand that relationships are the key to customer success

Assess their best practices and skill development areas with customers

Redefine who their customer really is

Learn the Five Things that Every Customer Wants

Practice important customer communication skills

Explore how to create ‘Raving Fans’

Create an action plan for building better customer relation

Pump It Up! Building Customer Relations from the Inside, Out features numerous video clips from major motion pictures to bring home the learning points and add some variety and fun!

Stand Up for Diversity: An Experiential Examination of Multiculturalism in the Workplace

This Diversity training session focuses on issues of awareness and respect, providing a review of legal issues and reflective learning activities that permit participants to draw on their own experience in order to integrate the content with their work relationships.

Participants will:

Interact using ‘Cultural Pursuit’ Activity

Explore Origins of Workplace Diversity Laws

Reflect on Personal Cultural Experiences

Review Inter-Cultural Developmental Model

Participate in ‘Stand Up’ Learning Exercise

Appreciative Inquiry: How to Stay Positive & Solve Problems

Appreciative Inquiry lets leaders and groups cooperatively explore what is working well in an organization, and plan and implement further positive action. The process encourages change in other areas of the organization that may not be functioning as well. AI involves interviewing creating shared goals to focus an organization’s productive energy towards mutually positive outcomes. Planned exercises in visualizing “what could be” are directed toward defining objectives, and goals are implemented by creating concrete steps to putting agreed upon changes into practice. The AI method inspires mutual imagination, innovation and creative thinking, to side-step habitual obstacles and ineffective ways of thinking about challenging issues, promoting positive action.

Doug Gertner offers organizations, teams and workgroups a step-wise process to learn and use Appreciative Inquiry to address any problems, issues, or changes they face.

First we will ask: What are the existing assumptions about our task? Regarding the Assumptions you generate, we will then:

Establish an understanding of how assumptions can limit change.

Let the basic assumption about your task be that it is a mystery to be embraced.

We then learn and go through the five steps of Appreciative Inquiry:

INQUIRE: Appreciating and Valuing the Best of ‘What is’

IMAGINE: Envisioning ‘What Might Be’

INVESTIGATE: Dialoguing about ‘What Should Be’

INNOVATE: Create a Vision of ‘What Will Be’

IMPLEMENT: Navigate the changes according ‘What Is Happening’

Participants leave this session with actionable steps to build on their existing success and reach new heights in any aspect of their endeavors. Staying positive, building on the best of what is, innovating and implementing the best possible approach to a situation.

Understanding and Managing Stress…Before It’s Too Late

Stress is a reality for most everyone at one time or another. It can take its toll on productivity, profit, and our health. Participants in this class will examine sources of stress in their lives, learn, and practice several techniques for reducing their stress. An individual stress management plan, and a progressive relaxation session conclude this class.

Participants will:

Identify and Understand their primary sources of stress

Practice stress reduction activities

Create a Stress Reduction Plan

Target Audience: Anyone who is experiencing stress in their life and work

GO TEAM!: Fundamentals of Teamwork and Teambuilding

Teamwork is the key to workplace productivity, and developing high-performance teams can make or break an organization. In this fast-paced, full- 2/3- or half-day workshop, participants learn and practice the essential elements for team success via class lecturette and customized experiential activities.

Participants will:

Define Teamwork and Teambuilding

Reflect on their Experience with Teams

Understand Team Decision-Making Models

Explore several Teambuilding activities

Design a Team Intervention for an actual work group/team

Target Audience: Anyone who leads or belongs to a work group or team.

Highlights:

Offered as a full-, 2/3-, or half-day experiential learning session

Ideal for mixed participants or intact work-groups and teams

Combines theory-based foundation with hands-on activities

Take-away includes ‘how-tos’ plus team action plan

Stand & Deliver: Fast Track Presentation Skills

For some, there is no greater fear than speaking to a group. For others, the ability to give an effective presentation is essential to career success. This class provides a framework and hints for great presentations, and allows plenty of time to practice skills and receive gentle, helpful feedback. (NOTE: This class differs from Training to Train Adults and Anyone by focusing on stand-up skills rather than design/delivery/evaluation.)

Participants will:

Assess their current comfort with presenting

Learn a simple structure for any presentation

Review key tips for successful speaking

Practice several types of presentations

Receive multiple forms of feedback

Target Audience: Anyone wishing to improve their speaking and presentation skills. *Note: Individual coaching of presenters is also available.

Training to Train Adults and Anyone

Designing and delivering successful training sessions begins with understanding how adults learn. That's where we start in this accelerated session that'll have you up and training before you know it

Participants will:

Understand How Adults Learn

Explore the Five Steps of Design, Delivery and Evaluation

Deliver a Sample Training Module

Receive Feedback and Design Evaluation Tools

Target Audience: Anyone who delivers training to adults and seeks to expand and improve these skills. *Note: Individual coaching of trainers is also available.

Facilitating Groups & Teams The Easy Way

From the Latin word meaning “to make [a process] easy,” facilitation is the art of assisting a group or team to get from where they are to where they want to be. This session provides methods and skills for leading meetings, working with teams, and facilitating groups to help them get where they want to go. Includes demonstrations, activities, and hands-on practice opportunities.

Participants will:

Observe Facilitation Demonstration

Define Facilitation and their Experience with it

Learn several Key Facilitation Skills

Practice Key Facilitation Skills

Design a Facilitation for their actual work group/team

Target Audience: Anyone who leads or participates in groups or meetings.

Balancing Work and Personal Life: You CAN Have It All!

Whoever said “you can’t have it all” was not looking at life from a positive, clear, and planful perspective. By clarifying what’s most important in our lives, and reflecting on how we have learned to get our deepest values and needs met, it is possible to move toward leading a life that is at once well-balanced, satisfying, and also highly productive. This course guides participants in a “life-planning” process that will aid them in bringing new balance into all aspects of their lives, including work, family, and community.

Participants will:

Reflect on their Key Work and Life Roles

Explore their Core Values and Beliefs

Utilize a System for Balancing Priorities

Create a Personal Action Plan for Work/Life Balance

Target Audience: Anyone seeking greater balance in their life.

Meeting Management Made Easy: Planning for Productivity

On an average day, there are 17 million meetings in America.

60% of meeting attendees take notes to appear as if they’re listening.

Nine out of ten people daydream during meetings!

Senior managers may spend five hours daily leading or attending meetings.

Better planning, management, and evaluation of meetings saves time and increases productivity of individuals and organizations!

Participants will:

Identify Challenges of Meeting Management

Answer the question “to meet or not to meet?”

Discover the 8 different types of meetings and 5 different roles in meetings

Learn the importance of setting norms and ground rules for every meeting

Cover a comprehensive process for planning every meeting

Complete the Meeting Planners Worksheet and a Standard Agenda form

Explore Strategies and Best Practices for “When Good Meetings Turn Bad”

Do an activity on Managing Behaviors and Difficult Situations in Meetings

Practice Meeting Planning Methods, Tactics, and Techniques

Understand the Importance of Evaluating Every Meeting

Review Sample Forms for Planning, Logistics, Agendas, Summary, and Evaluation of any meeting

Create a Personal Action Plan for More Effective Meetings

Doing Delegation: Empowering Others & Freeing Up Time

If you spend more time worrying about delegating than actually doing so, this workshop will…

…help you define and understand what delegation is and why it’s so important

…assist you in deciding what to delegate, to whom, and how to follow-up

…identify barriers to be overcome in delegating tasks to others

…practice simulated delegation activities and plan for the real thing

With these simple strategies and guidelines for the process of delegation you will find the many benefits of personal development and organizational effectiveness that come from empowering others and freeing up time.

Offered as a full- 2/3- or half-day for anyone who needs help delegating

Managing & Motivating a Multi-Generational Workforce

For the first time in our history, four distinct generations are present in the workplace. This makes it imperative that each of us learns to recognize and understand the unique needs of different generations in the workforce. A generation is defined as a group of individuals born and living about the same time, a peer group within an entire society, sharing common experience, attitudes, and behaviors. Generational differences often impact a work environment, and may create rifts among co-workers. Participants in this highly interactive workshop session will spend time exploring and understanding of how communication and motivation may differ among generations. Class activities offer skills to more effectively work across the different generations.

Participants will:

Explore Current Workplace Generations

Create Strategies to Understand, Serve, & Motivate Staff, & Customers

Align their Understanding of Generations with Organizational Values

Opening Assumption: If this information is used to pigeonhole people it risks becoming a dangerous weapon. When it is used to educate and ask ourselves “How can I be more effective in serving customers (internal and external)? it can be an extremely valuable tool.

DOUG GERTNER'S WORKPLACE PERFORMANCE PACKAGES ~ the classes you need at a price you’ll like

~ pick a package and take 20% off when booked! ~

Management & Supervisory Excellence

Coaching and Motivating Individual Performance

Workplace Communication Skills: Discovery Listening and The Gift of Feedback

We Just Disagree: Understanding and Resolving Conflict in the Workplace and Beyond

Productivity Package

Time Management: Creating Balance in Today's Workplace

Meeting Management Made Easy: Planning for Productivity

Delegation: An Unlimited Method to Multiply Time for Achieving Results

One-on-One Coaching ~ optional

Balance Package

Balancing Work and Personal Life: You CAN Have It All!

From Resistance to Commitment: Understanding & Managing Change

Understanding and Managing Stress…Before It’s Too Late

One-on-One Coaching ~ optional

Human Relations Package

We Just Disagree: Understanding and Resolving Conflict in the Workplace and Beyon

Workplace Communication Skills: Discovery Listening and The Gift of Feedback

Stand Up for Diversity: An Experiential Examination of Multiculturalism in the Workplace

Professional Presentations Package

Stand & Deliver: Fast Track Presentation Skills

Training to be a Trainer of Adults and Anyone

One-on-One Coaching ~ highly recommended

Team Tune-Up

GO TEAM!: Fundamentals of Teamwork and Teambuilding

Facilitating Groups & Teams The Easy Way

‘Overcoming the 5 Dysfunctions of a Team’ (process based on Patrick Lencioni)

Custom Package

Create your own Performance Package

Choose from any three Management and Employee Training topics

Receive a 20% discount on pricing when package is booked

THE PERSONAL IS PROFESSIONAL: CORE VALUES AND THE KEYS TO WORKPLACE SUCCESS

A Seminar That Explores and Aligns Your Deepest Beliefs to Create Greater Productivity and Satisfaction at Work and Beyond

What matters most to you? Why does that matter at work? What is the source for your workplace success? How can you be more satisfied and productive every day, in all aspects of your life? Are you aligned?

At our core, each of us holds fast to a set of values. These core beliefs are long held, they are few in number, and yet we will defend them at all costs. Core Values are what motivate us to act, and they represent the highest self we hope to bring to every situation. In this new seminar, Doug Gertner Workplace Seminars & Solutions offers a step-by-step process to enumerate and clarify your core values, and to assist in understanding how your deepest beliefs can turn every day into a more productive and satisfying experience, at work and beyond.

During this interactive seminar, participants will:

Define the meaning, purpose, and place of “values” in daily life and work

Practice creating a life and work that reflects your best self

Reconcile conflicting values and begin to ‘walk your talk’

Reflect on how to bring more of what matters most into every day

Align your personal and professional values

Experience values-based decision-making

Explore the expressed and inherent values of your workplace

Engage in an individual process of personal values clarification

Understand what distinguishes core values from peripheral beliefs

Participants leave this session with actionable steps for aligning and benefiting from values clarification.

Target Audience: Anyone who seeks greater alignment, productivity, and satisfaction in their work and life.

Working Minds is designed to help workplace administrators and employees better understand and prevent suicide. The program helps workplaces appreciate the critical need for suicide prevention while creating a forum for dialogue and critical thinking about workplace mental health challenges. The program builds a business case for suicide prevention while promoting help-seeking and help-giving. Several interactive exercises and case studies assist employers and their staff apply and customize the content to their specific work culture. Doug Gertner Workplace Seminars & Solutions is a certified Working Minds trainer. Doug has presented this program to hundreds of managers, supervisors, and in employees in the workplace.

Doug Gertner

Workplace Seminars & Solutions

Doug Gertner offers over 20 Workplace Seminars & Solutions taught right at your place of business. With over 30 years of experience teaching adults, Doug can find a workplace solution perfect for your needs and concerns.