AvMed Shines in Member Satisfaction Study for Seventh Year in a Row

May 10, 2018 11:47 AM Eastern Daylight Time

MIAMI--(EON: Enhanced Online News)--An independent study released by J.D. Power this week ranks AvMed
“highest in Member satisfaction” among commercial health plans in
Florida. The mission-driven, Florida-focused health plan topped the
Florida region in overall Member satisfaction for the seventh
consecutive year.

“At AvMed, we are keenly
aware that a better Member health experience is one that provides high
levels of service, quality and clinical outcomes at an affordable price.”

AvMed’s overall score was not only the highest in the Florida region,
but was seventh highest in the nation among 163 plans included in the
2018 J.D. Power Commercial Member Health Plan Satisfaction Study. In the
Florida region, AvMed achieved the highest overall satisfaction, topping
the region in four study factors: coverage and benefits, cost, provider
choice and claims processing.

“This demonstrates our commitment to service excellence, and is a
testament to the incredible work of our AvMed Associates who are
dedicated to serving the needs of our Members,” said James M. Repp,
President and Chief Operating Officer of AvMed. “At AvMed, we are keenly
aware that a better Member health experience is one that provides high
levels of service, quality and clinical outcomes at an affordable price.”

The study surveyed more than 33,000 members representing the 163 health
plans in 22 regions throughout the U.S. It examined a variety of topics,
including the impact of information and communication, choice of
providers, claims processes, and consumer engagement, among others.

About AvMed - With headquarters in Miami and offices in most
major metropolitan areas of the state, AvMed transforms lives to create
a WELLfluent world. By uniting around this sole purpose over our
near-50-year history, we’ve aimed to inspire our Floridian health plan
Members to focus on celebrating the riches that matter most — health and
happiness of the mind, body, and soul. Learn more at AvMed.org.