Richland Library - Frequently Asked Questions (FAQ)http://www.richlandlibrary.com/frequently-asked-questions-faq
enBuilding Your Librarieshttp://www.richlandlibrary.com/promotional/building-your-libraries
<div class="field field-name-field-promotional-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img typeof="foaf:Image" src="http://www.richlandlibrary.com/sites/default/files/promotional/usertestingdropin.png" width="840" height="480" alt="" /></div></div></div><div class="field field-name-field-promotional-text field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">The latest renovation news</div></div></div><div class="field field-name-field-link field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="http://buildingyourlibrary.com/">Details here</a></div></div></div><div class="field field-name-field-topic field-type-taxonomy-term-reference field-label-above"><div class="field-label">Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/community-conversation" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Community Conversation</a></div><div class="field-item odd"><a href="/computers" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Computers</a></div><div class="field-item even"><a href="/electronics" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Electronics</a></div><div class="field-item odd"><a href="/engineering" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Engineering</a></div><div class="field-item even"><a href="/technology" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Technology</a></div><div class="field-item odd"><a href="/frequently-asked-questions-faq" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Frequently Asked Questions (FAQ)</a></div><div class="field-item even"><a href="/renovation-and-reconfiguration" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Renovation and Reconfiguration</a></div><div class="field-item odd"><a href="/building-updates-ballentine" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Ballentine</a></div><div class="field-item even"><a href="/building-updates-blythewood" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Blythewood</a></div><div class="field-item odd"><a href="/building-updates-cooper" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Cooper</a></div><div class="field-item even"><a href="/building-updates-eastover" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Eastover</a></div><div class="field-item odd"><a href="/building-updates-main" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Main</a></div><div class="field-item even"><a href="/building-updates-north-main" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates North Main</a></div><div class="field-item odd"><a href="/building-updates-northeast" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Northeast</a></div><div class="field-item even"><a href="/building-updates-sandhills" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Sandhills</a></div><div class="field-item odd"><a href="/building-updates-southeast" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Southeast</a></div><div class="field-item even"><a href="/building-updates-st-andrews" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates St. Andrews</a></div><div class="field-item odd"><a href="/building-updates-wheatley" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Building Updates Wheatley</a></div></div></div>Thu, 19 Mar 2015 18:51:56 +0000Mark J.1324633 at http://www.richlandlibrary.comNew Brand FAQ'shttp://www.richlandlibrary.com/new-brand-faqs
<div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>We now have a new look that better represents how we and our customers feel about what we do. Our New Name: Richland Library (RichlandLibrary.com)</p>
<h2>
FAQs</h2>
<p>Q: Why did you change your name?<br />
A: Research showed that people most commonly refer to us as the library. If they needed to be more specific, they focused on location (Richland, Main, Southeast). The name and logo were tested with focus groups of actual and potential customers.</p>
<p>Q: You removed the words "County" and "Public" from your name. Are you still funded by the County?<br />
A: We’re Still Funded by Richland County. In fact, the library is one of the most popular services funded with taxpayer dollars. There are other agencies and organizations funded by the county that do not include both words in their titles - school districts, the zoo and more.</p>
<p>Q: Is the new look, color scheme, or logo meant to symbolize something specific?<br />
A: The Logo and Access Freely Tagline Represent the Library’s Variety of Services. The library’s role has adapted with technology and the changing needs of our community. The new logo respects the tradition of the library, while embracing its future. When looking at the logo, some may see a book, an ereader, a laptop or even a conversation bubble. The logo is both traditional and digital, bold yet simple, new and recognizable. The color blue, perhaps one of the most well-liked colors, is refreshing, imaginative, approachable, established and stable.</p>
<p>Q: I love the new library cards. Can I get one?<br />
A: There are now four library card designs – a general design, one for teens, one for children and one for Literary Circle donors. Customers can choose from three designs, and staff can recognize Literary Circle donors for supporting the library. We will swap your old card for one of our new designs free of charge for three months, ending on Friday, March 1, 2013.</p>
<h2>
It's About an Excellent Customer Experience</h2>
<p>Our new brand isn’t just about changing the logo. It’s about the experience for our customers – a quality, personalized experience that exceeds expectations. Our new look - from our website to our signage - better reflects who we are.</p>
</div></div></div><div class="field field-name-field-topic field-type-taxonomy-term-reference field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/richland-library">Richland Library</a>, <a href="/frequently-asked-questions-faq">Frequently Asked Questions (FAQ)</a></div></div></div><div class="field-collection-container clearfix"><div class="field field-name-field-flickr-group field-type-field-collection field-label-above"><div class="field-label">Flickr Group:&nbsp;</div><div class="field-items"></div></div></div>Tue, 04 Dec 2012 07:23:03 +0000Kelly C.3177 at http://www.richlandlibrary.comNew Website FAQshttp://www.richlandlibrary.com/new-website-faqs
<div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>The team at Richland Library spent this year developing an entirely new website that provides our customers with the benefits of an in-person visit to the library while embracing the simplicity and convenience of the internet. Our new website:</p>
<ul><li>
Is simpler and easier to use</li>
<li>
Provides access to more services for more customers</li>
<li>
Automatically optimizes itself for mobile and tablet viewing</li>
<li>
Puts knowledge and suggested reading from our experts in customers' hands faster</li>
</ul><h2>
FAQs</h2>
<p>Below are some of the questions we have heard from customers like you. Feel free to submit your own questions or comments using the yellow "Give Feedback" button located at the top right of every page.</p>
<p>Q: What are the biggest changes on the new site?<br />
A: RichlandLibrary.com automatically optimizes itself for the device you are using (mobile, tablet, or desktop.) The new structure presents information in a streamlined, intuitive interface. And, the website's new toolset encourages two way dialogue between customers and our experts.</p>
<p>Q: Are you going to build a Richland Library app?<br />
A: We are responding to the need for mobile interactivity by building a website that optimizes itself for your device. Look forward to mobile specific tools in the near future; however, you won't have to go to the app store to get them.</p>
<p>Q: Where are the new releases?<br />
A: Many customers are asking about the "New Releases" they used to find on our site. Our new homepage contains the latest content written by our experts, including book and movie reviews. We are working on tools to provide new release information quickly and easily. Right now new releases are being listed in posts by some experts on our team; please see the <a href="http://richlandlibrary.com/new-arrivals">New Arrivals</a> and <a href="http://richlandlibrary.com/new-releases">New Releases</a> pages for a list of those posts.</p>
<p>Q: What's next for the website?<br />
A: In 2013, you will see the website continue to evolve. Some of the new features we are working on include:</p>
<ul><li>
Online payment of fines</li>
<li>
Easier to use online catalog and account management</li>
<li>
Reduced number of logins for customers to remember</li>
<li>
Online access to local history holdings and other digital collections</li>
<li>
New content written by librarians every day</li>
<li>
Content and navigation customized according to individual needs</li>
</ul></div></div></div><div class="field field-name-field-topic field-type-taxonomy-term-reference field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/frequently-asked-questions-faq">Frequently Asked Questions (FAQ)</a></div></div></div><div class="field-collection-container clearfix"><div class="field field-name-field-flickr-group field-type-field-collection field-label-above"><div class="field-label">Flickr Group:&nbsp;</div><div class="field-items"></div></div></div>Tue, 04 Dec 2012 07:06:51 +0000Kelly C.3176 at http://www.richlandlibrary.comFrequently Asked Questionshttp://www.richlandlibrary.com/about/faqs
<div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>There are lots of changes happening here at Richland Library. While change can be good, it always results in questions.</p>
<p>Here we have listed the most frequently asked questions about our new brand and website. Take a look. If we haven't answered your question please feel free to <a href="http://richlandlibrary.com/services/ask-librarian">Ask a Librarian</a>. Or, submit your question using the yellow button at the top of the page.</p>
<blockquote><p>
<em>While the name may be recent, the FAQ format itself is quite old. For instance, Matthew Hopkins wrote The Discovery of Witches in 1647 as a list of questions and answers, introduced as "Certaine Queries answered". Many old catechisms are in a question-and-answer (Q&amp;A) format. Summa Theologica, written by Thomas Aquinas in the second half of the 13th century, is a series of common questions about Christianity to which he wrote a series of replies. - <a href="http://en.wikipedia.org/wiki/FAQ" target="_blank">Wikipedia entry on FAQ's</a></em></p></blockquote>
<h2>
FAQ Pages</h2>
<p>Questions about <a href="http://www.richlandlibrary.com/ask-us">library policies, procedures, and materials</a><br />
Questions about <a href="http://www.richlandlibrary.com/new-website-faqs">RichlandLibrary.com</a><br />
Questions about the new <a href="http://www.richlandlibrary.com/new-brand-faqs">Richland Library brand</a></p>
</div></div></div><div class="field field-name-field-topic field-type-taxonomy-term-reference field-label-hidden"><div class="field-items"><div class="field-item even"><a href="/richland-library">Richland Library</a>, <a href="/frequently-asked-questions-faq">Frequently Asked Questions (FAQ)</a></div></div></div><div class="field-collection-container clearfix"><div class="field field-name-field-flickr-group field-type-field-collection field-label-above"><div class="field-label">Flickr Group:&nbsp;</div><div class="field-items"></div></div></div><div class="field field-name-field-post-type field-type-taxonomy-term-reference field-label-above"><div class="field-label">What types of posts should be shown in teaser form?:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/post-type/how-to" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">How-to</a></div><div class="field-item odd"><a href="/post-type/informational" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Informational</a></div></div></div>Fri, 23 Nov 2012 21:31:56 +0000Sarah S.1606 at http://www.richlandlibrary.com