topic Re: Huawei DN372T Regular Problems in TalkTalk TVhttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2452741#M145682
<P>Hello Karl</P><P>&nbsp;</P><P>Replacement box received, installed and fingers now crossed for hopefully future relative trouble free operation.</P><P>&nbsp;</P><P>All working ok at the moment.</P><P>&nbsp;</P><P>Thanks for your help.</P>Tue, 11 Feb 2020 15:34:32 GMTGiraffe2020-02-11T15:34:32ZHuawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451333#M145569
<P>I have had&nbsp; my Youview Box for 8 months and over that time have regular on-going problems common with many other users. Recurring problems with lack of response to remote control, freezing picture and failure to record. Regular resets as advised are now my only solution. In my opinion taking account of these regular reports of common problems is that this Huawei Youview Box is questionably not fit for purpose. What I and I suspect others would like to know is what TalkTalk are proposing, as surely they must have concerns with these Huawei Boxes,to provide&nbsp; customers with a reliable Youview Box? It would be interesting to know statistically what percentage of the boxes supplied have subsequently had problems. I hope TT have solutions.</P>Thu, 06 Feb 2020 18:53:14 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451333#M145569Giraffe2020-02-06T18:53:14ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451419#M145582
<P>Hi</P>
<P>&nbsp;</P>
<P>Have you tried the full factory reset from the settings menu ?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 07 Feb 2020 08:02:35 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451419#M145582OCE_Karl2020-02-07T08:02:35ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451460#M145588
Hello Karl<BR />I have carried factory resets, both keep recordings and delete recordings via the menu presented when using the box front + and - buttons.<BR /><BR />Are you suggesting another method? I know there is a factory reset button within the box menus but I have never used that.<BR />Fri, 07 Feb 2020 09:07:42 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451460#M145588Giraffe2020-02-07T09:07:42ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451575#M145595
<P>Hi</P>
<P>&nbsp;</P>
<P>OK, I'll get the box swapped out for you.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 07 Feb 2020 12:00:57 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451575#M145595OCE_Karl2020-02-07T12:00:57ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451646#M145604
<P>Thanks Karl</P><P>&nbsp;</P><P>I look forward to receiving a replacement box. Just one question will it be a new DN372T or a reworked version and when should I expect it to arrive?</P>Fri, 07 Feb 2020 13:55:17 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451646#M145604Giraffe2020-02-07T13:55:17ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451666#M145605
<P>Hi</P>
<P>&nbsp;</P>
<P>It will be a DN372 model and could arrive Tomorrow or Monday.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Fri, 07 Feb 2020 14:08:01 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2451666#M145605OCE_Karl2020-02-07T14:08:01ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2452741#M145682
<P>Hello Karl</P><P>&nbsp;</P><P>Replacement box received, installed and fingers now crossed for hopefully future relative trouble free operation.</P><P>&nbsp;</P><P>All working ok at the moment.</P><P>&nbsp;</P><P>Thanks for your help.</P>Tue, 11 Feb 2020 15:34:32 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2452741#M145682Giraffe2020-02-11T15:34:32ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2452749#M145684
<P>Excellent, thanks for confirming.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Tue, 11 Feb 2020 15:55:50 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2452749#M145684OCE_Karl2020-02-11T15:55:50ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454258#M145802
<P>Hi Karl</P><P>&nbsp;</P><P>Well after my first impressions unfortunately things are now not looking so good for my replacement box.</P><P>&nbsp;</P><P>My replacement Youview Box has now started with problems (it seems these Huawei 372 Boxes are nothing but problems, not a reliable piece of equipment for your service users of Youview).</P><P>&nbsp;</P><P>I have only had the replacement for just over a week and now it has frozen twice. What I mean is that it will not respond to the remote. It all works again after a soft reset (switching off at the back then restarting the box).</P><P>&nbsp;</P><P>Where do we go from here as this is on course to be more problematic than my old box?</P>Mon, 17 Feb 2020 16:47:36 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454258#M145802Giraffe2020-02-17T16:47:36ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454388#M145817
<P>Hi</P><P>&nbsp;</P><P>Try a full factory reset from the setting menu, then set the box back up and see if it works any better.&nbsp; I usually reset a new box before using it so the hard drive is clear and set up correctly.</P><P>&nbsp;</P><P>Thanks</P><P>Karl.&nbsp;</P>Tue, 18 Feb 2020 09:28:23 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454388#M145817OCE_Karl2020-02-18T09:28:23ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454432#M145830
<P>Ok Karl will do.</P><P>&nbsp;</P><P>I consider I am getting quite a dab hand at resetting the Huawei boxes. It's a pitty talktalk cannot provide a better piece of equipment. These episodes could very well be on my mind when my contract next comes up for renewal.</P><P>&nbsp;</P><P>I will report back if I have any further problems. To allow for a reasonable time lapse for me to get a clearer picture on how this box is performing could you please keep this post open for at least a further month?</P>Tue, 18 Feb 2020 09:20:14 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454432#M145830Giraffe2020-02-18T09:20:14ZRe: Huawei DN372T Regular Problemshttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454438#M145831
<P>Hi</P>
<P>&nbsp;</P>
<P>The post will still be here.&nbsp;&nbsp;</P>
<P>&nbsp;</P>
<P>Our devices team are always looking to the future and I'm sure an updated box will happen.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>Karl.&nbsp;</P>Tue, 18 Feb 2020 09:31:14 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Huawei-DN372T-Regular-Problems/m-p/2454438#M145831OCE_Karl2020-02-18T09:31:14Z