Contact Us

Our customers' experiences are really important to us and we're always looking for ways to improve. Whether you'd like to request shopping advice, make a suggestion or simply send us some feedback, we'd love to hear from you.

If you have a question for us, please take a look at our
online help section
- this has a wide range of frequently asked questions and may give you the answer straight away, without you needing to contact us.

If you don't find what you're looking for, you can use our Live Chat to speak directly to one of our friendly advisors, or click on one of the categories listed below to send us an email. You can also call us with your query on
0345 071 9018, or place an order on 0871 231 4000 (Calls cost 13p per minute plus your phone company’s access charge).

Outstanding Orders

For orders that haven't been delivered yet - please remember to include the item number(s). You can also check our terms and conditions for expected delivery time scales.

Returned goods

My Account

For enquiries regarding your balance, payment, credit issues and/or any protection plans/warranties purchased from us. Don't forget: you can check your total outstanding balance and account transactions at any time using your online account.