Welcome Software AVP, IntelliStation, BladeCenter, System x,
Power, System i, System p, System z, and Storage customers to the IBM Support Portal! You can now access all of your technical support information and tools from this unified, customizable view. For information on how to use the new site, go to the IBM Electronic Support YouTube channel or to the Support Portal News & Alerts blog post to view educational videos.We are excited to have you on board and welcome your feedback!

Users can now choose to edit the version/OS of their selected products from the “Choose your products” module.

Users can now more easily add multiple instances of a product with different versions or operating systems to their product list.

“Search for a product” is now the default tab in the product selector. However, if a user chooses to use the “Browse for a product” tab rather than the “Search for a product” tab, that preference will be retained for the next use of the product selector.

Users can now search for products in the product selector using common product name synonyms.

Filtering by version and OS

Filtering content by version and operating system is now available in most modules.

Enhanced Warranty module

The warranty module now offers a parts lookup feature. The portlet will appear when any System x product is chosen.

Enhanced download experience

The “Recommended fixes,” “Download tools,” and “More download links” modules have been removed, and these links have been moved to the “Downloads and fixes” module.

R3.2:R4:

Enhanced IBM Service Request for software module

The IBM Service Request for software module has been enhanced to allow additional filtering.

Bookmarks

Signed in users can now access their IBM site community bookmarks in the IBM Support Portal. Bookmarks can be found on the left column of the portal.

Top ten modules

“Top ten” modules appear on the Overview, Troubleshooting, Planning, Installation, and Usage pages and provide links to the top ranked technotes for the user's active selected products.

My support contracts module

A new "My support contracts" module is available to all signed in users on the Overview and Troubleshooting pages. “My support contracts” allow users to access information about their support agreements.

IBMLink access

Users can now find a link to ServiceLink in the “Support services” module on the Overview page.

Other notes:

The new Warranty module features are currently available in English only.

Please avoid using Internet Explorer v8 with the IBM Support Portal. It is currently not a supported browser, and there are known issues, including: content will not appear for anonymous users in the IBM Support Portal when using IE v8.

When AVP customers sign into the IBM Support Portal, the associated company name is being recorded for metrics purposes. User details are not recorded.

A big thank you goes out to all of you who played a part in shaping the web site through feedback, user conferences and direct user testing. We will continue to strive to provide you with high quality technical support information and enhanced features in the future.

The "System x Integrated Solutions" brand has been added to the product list.

Notes:.1. Notifications are not yet available for the products under the new brand in the "Notifications" module.2. Downloads and fixes are not yet available for some of the products under the new brand in the "Downloads and fixes" module.3. When using search, the "Cloudburst" product under the "System x Integrated Solutions" brand may be listed twice.

The IBM Support Portal is a unified, centralized view of all technical
support tools and information for all IBM systems, software, and
services. Customized based on your product inventory, entitlement, and
geography, the portal will let you personalize the pages to focus on
exactly the information and resources you need for problem prevention
and faster problem resolution.

The following videos introduce the IBM Support Portal's capabilities and explain how to use key features.

Using the IBM Support PortalThis
video demonstrates how to get started using the IBM Support Portal and
explores some of the resources you might use when troubleshooting a
problem. View video

More Troubleshooting ResourcesIn
this video, you learn about additional troubleshooting resources
available in the portal such as forums and recommended fixes. View video

Additional ResourcesThis
video describes additional features of the IBM Support portal including
News and Alerts, Notifications, and opening a Service Request with IBM
Support. It also shows you how to manage your product list to focus the
portal and make the information you need easier to find. View video

Personalizing your IBM Support PortalLearn how easy and simple it is to personalize your portal page to reflect the way you work. View video

With each release, the IBM Support Portal is improved and enhanced based on your feedback and that of your peers. We hope your finding the portal useful and helpful, and that you've been pleased with its evolution since it was first deployed.

As we gear up for the next release and prepare for the eventual sunset of the existing IBM support website pages in 2010, we'd like to get your feedback on how the new portal experience compares to the existing support sites. We hope you can take a few minutes to fill out a short questionnaire that evaluates the IBM Support Portal in comparison to the existing IBM support website pages.