In this unprecedented and uncertain period, we would like to assure you that the FitFlop Team is committed to ensuring the delivery of your orders in the optimal health and safety conditions. Our main concern remains your safety and that of our employees. Measures have been taken in our logistics centers to enable the delivery of each order in the best possible conditions. As a precautionary measure, we have suspended all deliveries to relay points and all Click & Collect orders until further notice in accordance with government directives. You will be contacted if your orders are affected otherwise all home deliveries will still be fulfilled by our carriers in full compliance with health regulations. Although we are continuing to operate as normal where possible,there may be a delay in processing your order. Rest assured our staff are working as quickly as possible while also adhering to best practices around COVID-19 guidelines.

Typically delivered within two (2) working days after the date that the order is placed on the website (when ordered before 4:30pm).

During high season and sale, delivery might take a little longer.

Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and bank holidays.

During busy times, such as holiday season, delivery might be attempted on a Saturday.

This service is temporarily suspended due to the impact of Covid-19

If the order is placed on the website from Monday to Friday before 4:30pm, delivery will be made on the next working day.

If placed Monday - Friday 4:30pm or later, or on the weekend it will be delivered on the second working day.

Working days are Monday-Friday 9am-5:30pm GMT, excluding Saturday, Sunday and UK Bank holidays.

DPD Click & Collect - £5.95This service is temporarily suspended in order to comply with government directives. You will be contacted if this affects one of your orders, otherwise all home deliveries will still be fulfilled by our carriers, also in compliance with health regulations.

If the order is placed on the website or via our Contact Centre from Monday to Friday before 4:30pm, it will be ready for collection at your chosen collection point on the next working day

If the order is placed Monday to Friday after 5pm, or on a Saturday or Sunday, it will be available on the second working day

Working days are Monday-Friday 9am – 5.30pm UK time, excluding UK Bank Holidays

The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your order.

We aim to dispatch the goods as soon as possible and in most instances (if the item is in stock) this is within one working day.

Any dates we specify for delivery of goods are approximate and, subject always to our Exclusion of Liability Statement, we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

The precise timing of a delivery cannot be specified. Signatures will no longer be required on receipt of delivery. This is to comply with government health and safety directives. Instead, drivers will sign on your behalf. DPD will record the name and a 'Delivered on Authority' message in the signature section of the unit. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms proof of delivery process for all deliveries until further notice.

In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver, we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to deliver your parcel, we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to re-schedule a delivery day. You will find the contact details on the card.

DPD Click & Collect service is temporarily suspended in order to comply with government directives. You will be contacted if this affects one of your orders, otherwise all home deliveries will still be fulfilled by our carriers, also in compliance with health regulations.