October 13, 2012 5:41pm by JustMee

Happened:

In My Life

While employed w/ US Air they pushed their ticket, gate & baggage agent to send all complaints to the local Station Mngr's email address so those complaints would not have to be reported to the DOT. You know those numbers come out on T.V. & radio about airline complaints? Well US Air's are grossly under reported. Read more

June 14, 2012 2:40pm by editor

Happened:

In The News

Oh, American Airlines. Duane Clark. He’s been one of yours. He's provided unique insight into customer-posted complaints or topics including the U.S. military, the eldery or disabled, and even death. Some might construe some of those comments as nasty. Read more

April 23, 2012 11:56pm by editor

Happened:

In The News

It may not be a spy novel but activity on the American Airlines fan page seems to read like a thriller in its own right. There certainly seems to be some serious intrigue: Customers arguing, fighting amongst themselves and positioning for defense in squabbles that seem to border on feuds. And it’s all over customer complaints – or that’s the theory anyway. Read more

February 29, 2012 8:28pm by copythat

Happened:

In My Life

I like flying British Airways and don't mind donating mileage to charity, but it makes me angry to be paying for miles twice (now Avios) twice. Purchased mileage is good for three years. BA used to offer a way to extend mileage by donating to charities. That option no longer exists and airline customers have to pay again, to keep a product already purchased previously. Read more

January 17, 2012 6:20pm by editor

Happened:

In The News

US Airways has had repeated problems and now one of its passengers has been tased after leaving an item on-board a plane. Despite the weapon causing nearly 700 deaths since introduction, TSA uses a taser twice on an unarmed man in Sacramento's California airport. Read more

January 16, 2012 12:04am by editor

Happened:

In The News

Airport security is tough nowadays whether it's in the U.S. or abroad. And attempts to smuggle certain stuff tends to increase the odds of getting busted--particularly if it involves roughly 500 pounds. Attempts to transport cow brains tops the list. Read more

December 7, 2011 11:41pm by editor

Happened:

In The News

What a fool--and it ain't Alec Baldwin. In a battle of egos, American Airlines puts itself in a PR nightmare spotlight. While AA insinuates the actor's infantile over Twitter posts, airline PR chooses Facebook for equally stupid remarks. Yes, it does look dumb to claim a lavatory door can slam hard enough to startle your pilot behind a closed cockpit door.Read more

December 6, 2011 11:56pm by editor

Happened:

In The News

Words with Friends is dangerous stuff. Not for flight safety necessarily, but for an actor. American Airlines has kicked Alec Baldwin off an LA to NY plane--booted over the game. Maybe AA flight attendants are a bit stressed with the bankruptcy. The airline threatens the FAA may take action. Read more