Please note that all cancellation requests must be submitted in writing to our reservation department at reservations@thehydehotel.comCancellations will only be effective once we have acknowledged receipt and confirmed the said cancellation.

• Bookings cancelled between 05 January and 21 December, are subject to a 50% cancellation fee on the booking value of the entire stay if cancelled within 3 - 7 days prior to the arrival date.• Bookings cancelled between 05 January and 21 December, are subject to a 100% cancellation fee on the booking value of the entire stay if cancelled within 48 hours prior to the arrival date.• Bookings cancelled between 22 December and 04 January, are subject to a 50% cancellation fee on the booking value of the entire stay if cancelled within 14 days prior to the arrival date.• Bookings cancelled between 22 December and 04 January, are subject to a 100% cancellation fee on the booking value of the entire stay if cancelled within 7 days prior to the arrival date.

No Shows and Early Departures:

• Reservations that fail to arrive are subject to a 100% ‘no-show’ fee on the booked value for the entire stay.• Reservations that leave before their scheduled date of departure are subject to a 100% ‘Cancellation’ fee on the booked value for the entire stay.