Frequently Asked Questions

Your invoice reflects the maximum number of Postseason HOME games that we have the potential to play (11 games, including the potential wild card game). Not invoiced will be the two potential tiebreaker games. If the number of games to be played changes, accounts will automatically be modified. These tickets are in strip form and include one ticket for a potential HOME Wild Card game (Home Game 1), one ticket for each potential HOME Divisional Playoff game (Home Games 1, 2 & 3), one ticket for each potential HOME League Championship Series game (Home Game 1, 2, 3 & 4), and one ticket to each potential HOME World Series game (World Series Games 3, 4 & 5). Tickets are available in strip form only and are not for sale individually at this time.

You have the option to purchase your regular season ticket location for all Giants Postseason HOME games. At this time, we cannot offer additional Postseason tickets for purchase over and above your season ticket location.

Due to the greatly increased number of Season Ticket Members this season and the substantial obligations to MLB that we are required to meet for these events, we do not have sufficient ticket inventory to be able to offer additional tickets to Postseason games. If the opportunity allows for early round games, we will establish a lottery system for individual games for the Postseason. Information regarding this will be sent to you via email and will be made available on the Giants website.

Your Postseason strips can be purchased online (sfgiants.com/seasontickets), or via personal, corporate/company check, cashier's check, money order, Visa, MasterCard, or Discover. You may either pay online, mail your payment, or deliver to the Giants Ticket Office at AT&T Park no later than Wednesday, September 10th. All StubHub credits through July 15th are reflected on your invoice.

Tickets will ship no later than September 24 via Fed Ex overnight delivery service. Given the Giants pursuit of a Postseason berth this season and the short turnaround time, we will NOT require a signature. Please make sure that the shipping information we have for you is correct and that you are notifying all parties at that location about the expected arrival. Once tickets are shipped, expect to receive an email along with tracking information for your Postseason package. To view or change your shipping address, click here.

MLB has not released the official Postseason schedule. Once the schedule is released, we will include a link here. Please keep in mind that the dates and times of the Giants potential home games will only be determined once all Postseason seeding has been finalized and matchups are determined.

All Postseason strips include two tiebreaker tickets, which will provide entry to tiebreaker games that could become necessary should we end the season in a tie for the Western Division Championship or the Wild Card. Tickets are provided for two games, which could become necessary should there be a three-way tie at the conclusion of the regular season. If necessary, the tiebreaker games will be played beginning September 29th. You will only be charged for the tiebreaker tickets if a game is played. The cost will be deducted from your refund or, if all games on the Postseason strip are played, you will be billed in November.

Should any Postseason game(s) not be played, you may choose to receive a refund, whereby the account holder of record will be automatically refunded via original method of payment. OR, select the "I'm In" option, which provides you with a 2% bonus on any remaining Postseason funds resulting from games that are not played. "I'm In" participants will also be offered alternative payment plan options. Tickets do not need to be returned. They have no monetary value and may be kept as souvenirs.

Just like your regular season tickets, Postseason tickets in the Arcade, View Box, and View Reserved Infield will continue to have the $5 "Splash Tix" credit per ticket. "Splash Tix" can be used at most concessionaires and the Giants Dugout Store at AT&T Park.

Contact Us

For questions, concerns, or to make a payment, please call our Season Ticket Member Hotline at 415-972-BALL (2255). For Field Club and Virgin America Club Level Season Ticket Members, you may contact our Premium Seating Hotline at 415-972-2424.