Voicemail & Voicemail to Email

Voicemail is a FREE additional feature included with our Call Forwarding service. When activated, ‘Voicemail’ will answer calls if your existing phone is busy or does not answer. For example, if one of your callers in the United Kingdom contacts your Local number at +44 2036086747 and your business isn’t available to take the call, your Voicemail will greet your caller and record his message.

Screenshot of voicemail to email settings in our control panel

How to the activate voicemail feature

To enable your Voicemail, log in to your online control panel at www.uwtcallback.com, then click ‘change” next to the call forwarding service line you want to customize.

The feature settings window will open. Under the Voicemail/Fax Settings box, check “Enable Voicemail” and click “Apply Changes” to save the settings. Your Voicemail will now greet your callers and take messages for you..

From feature setting window, you can also change your “Mailbox Name” and “Password”.

Notes:

Choosing a unique mailbox name is useful for customers with multiple Call Forwarding numbers, as it makes your mailboxes easy to identify.

Your Mailbox Password is any sequence of up to 8 digits that will be required when checking your voicemail on the phone.

To complete the voicemail activation and save your new settings, click on the button “Apply Changes”.

How do I access and listen to my voicemails?

United World Telecom’s Voicemail feature affords you the convenience of listening to voice messages from your office, home or mobile phone. Free Voicemail to Email forwarding is included with your Voicemail; you can choose to listen your voicemails in your phone or to have your voicemails automatically sent to your email address as an audio file.

You can also activate the ‘Do Not Disturb’ option which automatically sends every call to your voice mail. This option is convenient for when customers call your local phone number and you don’t want your office phone to ring. To enable this voicemail option, open the feature settings window again and select the option: “Go directly to voicemail without forwarding the call (do not disturb).

Screenshot of customized greeting settings in our control panel

Does my caller will know I am recording the calls?

Yes, the system comes programmed with a default caller announcement but you can create a custom announcement or just disable it.

Once your voicemail is set up, our voicemail system will automatically save your messages from incoming callers in an easily accessible location. You can listen to your messages in three ways:

Listen to voicemails via online Control Panel
Voicemail to Email Forwarding provides an easy way to listen to your messages, without ever needing to pick up your phone. When email forwarding is enabled, your messages will automatically appear in your email inbox. To listen to a message, just open the MP3 attachment..The voicemail inbox window will open. Click the “play” button to listen to the desired message. Using this option you can listen to your voicemails from each service line separately. Also, on this window you can click download to save the message file in your computer.

Listen to voicemails via email
Voicemail to Email Forwarding provides an easy way to listen to your messages, without ever needing to pick up your phone. When email forwarding is enabled, your messages will automatically appear in your email inbox. To listen to a message, just open the MP3 attachment.

How do I manage my call forwarding voicemail inbox?

To manage your voicemail messages log in to your online control panel and click “Check Voicemail” to access the voicemail inbox window. On this window you can listen, download, delete or mark messages as read or unread.

Note: all voicemail messages will remain in your inbox until you delete them.