Europe, Middle East & Africa Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

North & South Americas - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Asia Pacific Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Best Contact Centers in the World - Global Contact Center Masterclass Best Practice ConferenceHear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives

News : Health Care Call Center Lawsuit Alleges Unpaid OT

#contactcenterworldBoise, Idaho, Jan 28, 2014-- Employees at a call center for state health insurance exchanges are suing their employer in federal court, saying they were forced to work unpaid overtime.

The nine workers who brought the suit against Maximus Inc. say the case could potentially apply to thousands of workers, and they're asking a judge to award damages exceeding $5 million.

Maximus has not yet filed a response. A phone call seeking comment Tuesday was not immediately returned.

The workers say they were wrongly classified as exempt from overtime and required to work up to 60 hours a week in violation of federal law.The call centers were established to handle customer service for the exchanges established under the Affordable Care Act.

About Maximus:MAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia and the United Kingdom. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.