Talking about mental health at work

Starting a conversation about someone's wellbeing can be difficult. Below are some pointers about how you might approach a colleague at work if you're worried about them.

If we noticed a colleague had a bad cough or had started to limp we would ask them how they’re doing and show our support. But sometimes we can be nervous about asking someone how they are doing mentally if we’re concerned about them. We may worry that we’ll make the situation worse or that we’re overstepping professional boundaries. Especially if someone has already said they are “fine”.

There are no perfect ways to start a conversation about someone’s wellbeing. Being non-judgemental, kind and empathetic is key. Below are some pointers about how you might approach a colleague, someone you work with or manage, in the office if you’re worried about them.

Remember that no one expects you to be an expert, but that if you can listen and then help signpost someone to extra support or information, you can make a big difference.

Create the right conditions

Give some thought to how, when and where you might broach the conversation:

Choose a place where you can speak privately – perhaps suggest a walk outside, or suggest you go grab a coffee. Or you could suggest a quiet meeting room.

Choose the right time – a break, lunchtime or perhaps a journey where you won’t be interrupted.

Create the right conditions for active listening – it may be better to sit or be beside them. Give affirmative physical and /or verbal nods.

Ask open questions

Ask them “How are you today?” – Sometimes making it about the present can prevent the ubiquitous “I’m fine” response.