Terms and Conditions

General Information

These are the terms of business on which Pro Life Fitness LTD (“we”, “us” or “our”) provides services to you. Please make sure that you have read and fully understand these terms and conditions when booking any sessions with us.

If you would like a PDF copy of our Terms and Conditions you can download it below.

Any sessions purchased for adolescents or children under the age of 18 years old, need to be accompanied by a parent or guardian. All documentation needs to be filled out with a parent or guardian present, also authenticating that the terms and conditions are understood, and that the information provided about the child is truthful and transparent.

Personal Training

There can be delayed onset of muscle soreness (DOMS) post-workouts, these symptoms may be stiffness, soreness, but through healthy rest and recovery these symptoms will pass as part of your recovery process.

Massage Therapy

There are some potential contraindications to having a massage treatment, this will be discussed on your first appointment, or if this occurs later in a course of treatment, then it will be reevaluated, and you will be informed if it is no longer appropriate to continue with your treatment.

We are unable to offer treatments during pregnancy.

It is normal for you to feel some muscle soreness, aching and bruising as a result of deep manipulative therapy to the soft tissues (skin, muscles, tendons and ligaments) and this will pass as part of the recovery process.

We will always be honest and open with you if it is not appropriate for you to have a massage treatment. We will assist you in finding a reliable and credible alternative at all times.

Life Coaching

All conversations are strictly confidential between the coach and client.

Information can only be disclosed to a third party, upon official consent being provided by the client for the coach to disclose private details to the third party.

Online Services

Training Plan

Plans are written based on the information that the client discloses to the service provider. Any limitations on detail, will inhibit the effectiveness of the program.

Any malpractice of the training programs will not be the responsibility of the service providers or Pro Life Fitness LTD.

Diet Advice

The client must complete a 3-day diet tracker logging all beverages and foods consumed, upon completion to be submitted to the service provider.

Upon submission it is estimated to receive feedback within 5-10 working days.

Any dietary restrictions must be described in order for the service provider to be aware of the client’s needs.

Meal Advice

Can be provided without a Diet Advice analysis being completed but is recommended.

Alternatives are provided based on the client’s needs and information.

Training & Diet Tracking

Information must be submitted to the service providers between Friday and Saturday 18:00 of the week, in order to receive feedback by close of office on Monday of the following week.

Failure to submit information on time, will result in no feedback being provided until the following submission window.

Any information that is not valid or falsified will result in inaccurate feedback being provided, and is not the fault of the service providers

Consultations

Assistance with finding which services may best suit the client and their needs.

Lack of detail provided during the meeting, will limit the accuracy of service recommendations provided.

We will not be liable for any financial loss or loss of personal possessions, as a result of, or in connection with the provision of services to you. We will not be liable for any damage that may be caused as a result of your failure to disclose medical details that may, for example, make the provision of services inappropriate.

We will not be liable for any muscle soreness, bruising and discoloration of the skin, following a massage treatment, as this is quite normal (see previous section-suitability).

We will provide you with an email confirmation of the time and date of your appointment. If you do not give an email address or give an incorrect email address when making the appointment booking, you will not receive this email confirmation.

If your service provider fails to give you 24 hours’ prior notice of any cancellation, you will be entitled to the session you missed out on.

Sessions can be canceled up to 48 hours (2 days) before your appointment time. This can be made directly via the links provided to you in your notification emails.

If you cancel prior to the 48 hour window, then there are no charges for the cancellation.

If you cancel within the 24-48 hour window, then 50% of the session will be charged. The remaining 50% will be refunded to you.

If you cancel within the 24 hour window, then 100% of the session will be charged. There will be no refund provided to you.

Any rearranged cancelled sessions will be at a time mutually agreed between you and the service provider.

We will provide you with an email confirmation of the time and date of your appointment. If you do not give an email address or give an incorrect email address when making the appointment booking, you will not receive this email confirmation.

If your service provider fails to give you 24 hours’ prior notice of any rescheduling, you will be entitled to the session you missed out on.

Sessions can be rescheduled up to 48 hours (2 days) before your appointment time. This can be made directly via the links providing to you in your notification emails.

If you cancel prior to the 48 hour window, then there are no charges for the cancellation.

If you cancel within the 24-48 hour window, then 50% of the session will be charged. The remaining 50% will be refunded to you.

If you cancel within the 24 hour window, then 100% of the session will be charged. There will be no refunded provided to you.

Any rearranged cancelled sessions will be at a time mutually agreed between you and the service provider.

If for any medical reason you are no longer able to complete any of the remaining sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your GP, which may cost you to receive.