The LiveSecurity Service Gold Program is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce or VPN tunnels. Expanded hours of coverage, industry-leading response times, and direct access to the U.S. based Priority Response Support Team assure that you get fast, around-the-clock remote support assistance when needed.Additional Information: WatchGuard LiveSecurity Service Gold - technical support - 1 yearType: Technical supportService Included: Phone consultingFull Contract Period: 1 yearResponse Time: 1 hourService Availability: 24 hours a day / 7 days a week