CRM for an excellent Service

Take good care of all Customers

What do customers want? Someone who solves challenges for them immediately. Although there are reasons for a complaint, you show your customers that with you they are in good hands. With GEDYS IntraWare 8 you create an excellent service for your customers, partners or your own employees – whether in the office or on the road. You have the option to extend your service with one or more CRM products. This allows you to expand your service strategically.

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Our Products solve your Service Challenges

No standardized process for Customer Service

Inadequate detection and tracing of inquiries, complaints or claims

No overview of the frequency of certain complaints

No overview of quantity and status of all requests

Lack of documentation of the results

Lack of documentation of correspondence with suppliers

Substitution difficult because of lack of information

Repeated occurrence of errors

Root cause analysis requires a disproportionate amount of time

No connection between the website and the Service Tool

Elaborate statistics creation and lack of effort logging

Automatic assignment of inquiries on the basis of employee skills is not possible

GEDYS IntraWare 8 Workflow

Cloud CRM for beginners and profis

Cloud CRM for all who want to start fast and don’t want to purchase additional IT resources. Everything should be simple. Therefore CRM2Host offers all of the functions for sales, marketing and service in one application in the cloud. CRM on any device – secure, mobile and adaptable. Your advantage: Hosting based on the latest safety standards, ISO 27001 certification, cheap launch thanks to CRM on Demand Model.