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Organized Retail Crime in Idaho
3rd Annual Conference
Washington Group Plaza, Boise
orcaid.org
CALENDAR
November 6–8, 2018
Anti-Counterfeit and
Currency Expo North America
Las Vegas (NV) Convention Center
anticounterfeit-expo.com
November 14–15, 2018
ISC East
Jacob Javits Center
New York City
isceast.com
November 29, 2018
Cyber Security Summit:
Los Angeles
The Beverly Hilton
Beverly Hills, CA
cybersummitusa.com
January 13–15, 2019
National Retail Federation
Retail Big Show
Jacob Javits Center
New York City
nrfbigshow.nrf.com
January 24, 2019
Cyber Security Summit:
Silicon Valley
DoubleTree by Hilton, San Jose, CA
cybersummitusa.com
February 13, 2019
Cyber Security Summit: Atlanta
cybersummitusa.com
February 24–27, 2019
Retail Industry Leaders
Association
LINK Retail Supply Chain
Conference
Gaylord Palms Resort
Orlando, FL
linkretailsupplychain.rila.org
February 25–27, 2019
INNOVISION 2019
Wyndham Grand Orlando (FL)
Resort Bonnet Creek
innovisionconference.com
March 6–7, 2019
International Supply Chain
Protection Organization
ISCPO Conference
7-Eleven Store Support Center
Irving, TX
iscpo.org
March 18–21, 2019
Merchant Risk Council
MRC Vegas 2019
Aria Resort and Casino
Las Vegas, NV
merchantriskcouncil.org
Schrauder then challenged the team to deliver better results by staying ahead of
change, driving innovation, and providing the leadership that will push the team
to get better every day. "Change is hard, and the pace of change will not slow," he
said. "The better we become at adapting, owning, and implementing it, the easier it
will get."
To further drive this message, Schrauder shared an audio recording of former
Walmart President and COO Jack Shewmaker from 1978 as he addressed the
organization, highlighting this poignant point: "We must change as circumstance and
time and competition and our customers require us to change."
The AP team heard from CEO Greg Foran who stressed that the way to get
better is not by luck but by hard work. He implored the team to keep building the
muscle that deals with change and to enjoy the journey, explaining that the AP team
is making the difference. "Great people make a big difference to the performance,"
said Foran.
The team was also surprised by a visit from legendary NFL quarterback
Peyton Manning, who spoke on leadership and conducted a thirty-minute
question-and-answer session with Schrauder. Fifty attendees who have each
experienced a great year qualified and were selected to have a private meet-and-greet
with Manning.
At the event, over 500 field leadership attendees experienced hands-on rotation
sessions that mirrored parts of the store—the sales floor, receiving, and front end—
where teams aligned on proper processes and were challenged to solve problems they
encounter on a daily basis. A dynamic safety and security rotation session stressed the
importance of situational awareness and used virtual reality to engage participants
with an active shooter and a tornado scenario.
As is tradition with Walmart, the meeting concluded with the annual AP awards
celebrating the hard work of Walmart asset protection's best of the best.
What It's Like to Find and Buy EAS
Detachers Online as a Shoplifter
By Mike Giblin, LPRC
Imagine that you're away on vacation. Your home is empty and unguarded, but it's
safely locked tight while you relax on the beach. You promised you'd limit phone time,
but despite yourself, you check your messages to find a link a friend has shared with
you. It's an online posting in your hometown stating, "House Keys for Sale. Will Work
on Any Lock, Any House." The listing price? Eighteen dollars with free shipping and a
money-back guarantee.
While this wouldn't be feasible in the residential world, it's exactly the challenge
that the world of retail faces daily.
In retail, stores spend thousands of labor hours each year applying and removing
protective electronic article surveillance (EAS) technologies on products. It's an
elaborate and costly ecosystem, with upfront costs for the tags, wraps, and safers,
replacement costs when they wear down or are stolen, labor costs for application and
removal, and costs for EAS detection technology at each store exit.
These costs, however, have a tremendous payoff: they deter most kinds of
shoplifters and stop an incalculable amount of shoplifting events from ever happening.
They help create and reinforce an overall impression of control, as well as signal to
shoppers that the store cares and isn't "asking for theft."
There's an important psychological effect to reinforcing the barrier between "in
the store," where it's okay to have products you haven't purchased, and "out of the
store." They deter opportunists, otherwise honest shoppers who may stumble into an
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LP MAGAZINE | NOVEMBER-DECEMBER 2018