Highlights

“Cross-functional” means every skill needed to accomplish the team goal is embedded in the team.

00:09:50

Lean guides us to ask those closest to the work to make the decisions about that work.

00:11:10

Sharon has heard this idea of decision-making since the late 70s – and she believes good managers have always known this. Not a new idea!

00:15:45

The worst and most avoidable mistake managers can make is, after asking a team for their perspective, to weigh in with their opinion before listening to what the team thinks. Ask your question and then be quiet.

00:22:30

Decades after knowing better as a business culture, managers still seem to struggle with this issue – complaining they can’t get their team’s feedback while jumping in and giving their opinions before they’ve listened to the team.