"BrownBullhead": Hello Ethel. I activated a Magic Jack on April 12, 2012. I signed up for the 5-year prepaid plan. However, I am dissatisfied with the call quality and I want a refund for my prepaid plan plus current year plan. I will return the hardware to where I bought it. Please assist me with the refund process.

Ethel: Please wait while I check that for you

"BrownBullhead": Ethel: What is result of your check?

Ethel: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Chris'

Your Issue ID for this chat is [intentionally deleted]

Chris: This is Chris , a Higher Level of Support. I will be assisting you. How are you today?

"BrownBullhead": I am good, Chris. I will cut/paste what I wrote to Ethel.

"BrownBullhead": Hello Ethel. I activated a Magic Jack on April 12, 2012. I signed up for the 5-year prepaid plan. However, I am dissatisfied with the call quality and I want a refund for my prepaid plan plus current year plan. I will return the hardware to where I bought it. Please assist me with the refund process.

Chris: Hello Robert let me assist you

Chris: Please wait while I check that for you

Chris: One moment please...

Chris: thank you for waiting all you want is to cancel and ask for refund under the 5 yr plan applied on your account correct ?

"BrownBullhead": I would like to refund all of the time I paid for (5 year + current year) as I am within the 30-day trial period. The hardware I will return to where I bought it. I believe our credit card was charged about $126 CAD for the 1yr+ 5yr

Chris: no the current or free 1 yr plan is not refundable the 5 yr plan yes we can process the refund

Chris: thank you for waiting i have made the the report on the proper department and they are now verifying your account and the cancellation and refund as well . rest assured that it will be completed as soon as possible .

Chris: you will have the confirmation as well regarding on the refund on your account

Chris: Is there anything else I may help you with today?

"BrownBullhead": where will I receive confirmation of the refund? in my email?

Chris: email

"BrownBullhead": standby while i check my email

Chris: the refund is still on process

Chris: I cannot give an exact timeframe but this will be processed as soon as possible. Because normally the change will automatically happened , but I will include in my report that you wish to be contacted

"BrownBullhead": may i have a reference number, in case i need to follow-up if i do not see the refund within a couple of business days?

Chris: yes

Chris: Ticket [intentionally deleted]

"BrownBullhead": ok thank you, Chris and Ethel. I will watch my credit card and email for the refund.

Chris: welcome

"BrownBullhead": can you please confirm the dollar amount being refunded?

Chris: Thank you for understanding

Chris: please do chat us back we are here 24/7 to assist you back. and this chat we have now is

Chris: saved here in our end so it will be reviewed by the higher department .

Chris: yes the 5 yr plan only cost $99.75

Chris: the charge of the change of Canadian mj phone number not refundable as the process is now applied on your service

"BrownBullhead": ok thank you. i will watch for $99.75 USD refunded

Chris: welcome

Chris: ye

Chris: Thank you for understanding

Chris: please do chat us back we are here 24/7 to assist you back. and this chat we have now is

Chris: saved here in our end so it will be reviewed by the higher department .

Chris: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

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Last edited by BrownBullhead on Wed Apr 25, 2012 11:50 am; edited 1 time in total

What did tick me off was the extra $10 I was charged for "number change" in the beginning because their system assigned me a USA # by default without prompting me to create a Canadian #. My Dad's MJ+ was charged same fees as above, less the $10 I had to pay. For some reason, we weer prompted when creating his.

Sorry to hear that, BrownBullhead. If I were you, I'll look for the MJ billing department phone number on my bank statement and call them over the phone to verify everything as a follow up action on that matter._________________Never UnderEstimate the Power of your Finger