Re: Another one not happy about the cut in upload to 2Mbps

However, I'm disappointed I had to make a post on the public forum about it, when telephone support should have dealt with the problem more appropriately in the first place.

I agree and share the disappointment. I'm sorry it had to come to this, but I can assure you I have provided the appropriate feedback to the advisors manager and this should be resolved now (Or at least when the order completes tomorrow)

Re: Another one not happy about the cut in upload to 2Mbps

@HarryB I have just done another test on BTWholesale and it's now back at 8Mbit upload from the 1.4Mbit I got earlier, although interestingly running on Speedtest.net with the default Ask4 server in Sheffield the upload is repeatedly limited to 1.8Mbit, if I change to Structured Communications in London it's 8.5Mbit

Re: Another one not happy about the cut in upload to 2Mbps

I am another long-standing customer very unhappy about the cut to upload speed. It seems I’m in the same situation as others on this thread.

I’ve been with Plusnet for quite a few years, on fibre for the last 4 years, and recently renewed my Unlimited Fibre contract, effective from 22 October. I was advised my broadband service would be the same as before.

On 21 October I got an email stating that “the order we placed to change your upload speed has completed. Your upload speed is now 2 Mbit/s.”

When I renewed by phone, there was no mention of any change to upload speed, and there’s nothing about it in the confirmation email I received. The only time I’ve seen upload speed mentioned was in an email dated 30 June (headed “Important information about your Plusnet service”) saying that download speed would increase from up to 38Mb to up to 52Mb, and that upload speed would change from up to 19Mb to up to 9.4Mb, on 1 August. In fact, my download speed didn’t change (remained around 38 Mb) but my upload did drop to 7-8.

I phoned Plusnet yesterday to try and resolve this issue, was transferred around, spoke to 3 different people & departments and didn’t get any satisfaction.

I don’t want or need Fibre Extra (my line can nowhere near support that download speed anyway). I just want a realistic upload speed that I was expecting. Over the last 48 hours my upload speed has been in the range 1.7 to 1.8.