The Team

At Bright Dawn Home Care, we currently have a number of Care Givers operating in the Solihull Borough and surrounding area. Our team of Care Givers and office staff are chosen for their dedication to enhancing the quality of lives of people who need their help and support.

Their rewarding hard work really makes a difference to people every single day. Relationships are incredibly important to us. When a Care Giver is matched with a client; they will always remain a familiar and friendly face, to provide consistency of care.

Our Care Givers are specially trained, carefully selected, and assessed to ensure they are a suitable match for the client.

Our small and dedicated team enjoy working closely with clients and their families allowing for a more personable and specialised service throughout their care journey.

Tracy Ferreira

Managing Director

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.

Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.

Laura Harper

Care Co-ordinator

Laura has worked within the care industry for about 13 years, starting off as a carer and has spent most of that time working within Nursing and residential care homes,where she gained most of her invaluable hands on experience. Whilst working a team leader in her last setting she gained experience in working with end of life patients, dementia clients and other mental health illnesses, whilst leading and mentoring new starters into the role. Laura is working towards her NVQ level 5 in leadership and management and actively participates in new starter training as she passionately believes in giving new carers the tools and knowledge to complete their job at a high standard.

Sam Greenwood

Junior Care Manager

I’ve been working in care since I finished at university nearly 7 years ago. I studied BSc Psychology which gave me some understanding of mental health issues, learning disabilities, Autism etc- therefore my first care job was working with adults with learning disabilities in their own home. I quickly developed a deep passion for working in care and helping others, I found it extremely rewarding and got great pleasure from assisting people to be as independent as possible. I progressed there to be a Senior Support Worker. From there I went into working with adults with extreme challenging behaviours in a residential setting, then onto domiciliary care as a Senior Care Coordinator where I gained more experience with complex care needs such as tracheostomy’s, catheters, colostomy’s, PEG feeding etc and working with many end of life service users. Now my adventure with Bright Dawn Home Care has started I hope to gain even more knowledge and be able to assist people in many other ways.

Kayleigh Underhill

Marketing Co-Ordinator

I have worked for Bright Dawn Home Care for almost 2 years now. I started as a caregiver and decided to take my care career to a next level and become Marketing Co-ordinator. Whilst working with Bright Dawn Home Care I have completed my Dementia Level 2 and in the process of completing my NVQ Level 2. Prior to this I worked in the insurance industry whilst I was at college studying my Access to Health. I have always wanted to do care since I left school and will continue to progress my health education and knowledge.

Demi Whiston

Eva Grimes

Recruitment and Retention

Eva has extensive recruitment experience however hadn’t worked within the Care industry before. Since working for Bright Dawn Home Care, Eva has used her transferable skills to attract and recruit the right quality of care assistants to join the business. Eva has implemented lots of new ideas to the existing recruitment methods and is continually looking for ways we can improve the quality of carers we match to our clients. In her own words ‘I love the ethos of the business and how we promote to keep our clients as independent for as long as possible. Since working here, it has been eye opening for me to see how the care industry works and I am grateful to be a part of Bright Dawn Home Care’s family.’

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Bright Dawn Home Care

Our ethos is provide the best quality and consistent care service to our clients, each and every day. We believe its not what we can do, it’s what you need us to do for you.

Each of our services is is tailored to the individual’s wishes, needs, and wellbeing; it’s flexible and allows for their changing needs.

In order to provide a quality and relationship driven service, we ensure that it’ll always be the same Care Givers’ smiles your family member sees each day. To enable us to provide a dignified service, we ensure our calls are a minimum of an hour long; at a time suitable to the client.