Terms and Conditions

e-Careers Limited has entered into partnership with Coleg Gwent to provide and deliver courses. This website is owned, managed and operated by e-Careers Limited.

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using e-Careers website or any sub-site (“the website”, “the site”) operated by e-Careers (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the website.

By accessing or using the website in any manner, including, but not limited to, visiting or browsing the website or contributing content or other materials to the website, you agree to be bound by this terms and conditions.

The website and its original content, features and functionality are owned by e-Careers and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Please visit our Intellectual Property Rights statement.

We may terminate your access to the website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature shall survive termination, including, without limitation, ownership provisions, warranty, disclaimers, indemnity and limitations of liability.

By clicking the 'Accept' button you agree to these terms and conditions. By completing and submitting the electronic order form (or proceeding through the 'checkout process') & or by speaking to an e-Careers representative you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order.

Our Site may contain links to third-party sites that are not owned or controlled by e-Careers. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We advise you to read the terms and conditions and privacy policy of any third-party site that you visit.

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of United Kingdom, without giving effect to any principles of conflicts of law.

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

If you have any questions about this Agreement, please contact us at below address:

User ID Password you registered for e-Careers you were given a user name and password. You must take care to keep your user name and password confidential. You will be responsible for all activities that occur under your user name and password. You must not allow anyone else to use your user name and password. You must inform us immediately of any unauthorised use of your user name or password or if you believe that your user name or password has been compromised. We reserve the right to require you to change your user name and password if we believe that they are no longer secure.

We will never email you or ask you on the phone for your password. If anyone asks you for your password you must tell your tutor or advisor.

We will provide you with access to your course once you have enrolled and completed payment. You will need to log on using your user name and password to use the course.

Privacy and data protection is as described in the e-Careers Privacy Policy.

We endeavour to provide you with your chosen training and any supporting materials such as software, peripherals or text book to arrive within 5 working days or placing an order with a maximum of 28 days from the dispatch date, e-Careers will not accept any claim from the delay of such materials due to circumstances beyond its control until the 28 day period has expired, at which point at the absolute discretion of e-Careers will compensation be considered up to a maximum of the course cost.

Access to Website, Server and Course Improvement

As we are continually improving and upgrading our courses and security there may be an occasion where you will be unable to access your course. Please be assured that this time will be kept to a minimum and is in the interest of our learners. We strive to supply our students with the latest, up to date courses that are in demand today.

However as we supply over 400 training courses in the world’s fastest changing industry today, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional interactive training course that will meet our high standards.

A course becoming ‘out of date’ can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of e-Careers and hence we cannot accept any responsibility for any previously purchased course becoming invalid for certification purposes. Moreover it is to be noted that a portion of e-Careers courses are supplied by third parties. While we cannot guarantee that third party companies will always remain solvent, we carefully scrutinize our suppliers before adding their courses to our catalogues. In case a third party supplier cease to offer courses for any reason, e-Careers will use their best endeavours to replace students courses on a like for like basis free of charge.

Exams and Certificates

Exam vouchers will be provided on your request for exam booking. All exam vouchers have an expiry date and is set from the date of purchase. Please refer to the website before making purchase and in case of further doubts, kindly speak to one our training advisers by calling one of our company numbers. External exams are at extra cost to student as they are a chargeable event outside e-Careers and so their costs are beyond our control.

Course completion certificates are e-mailed on request at a nominal cost of £5.

Security and Credit / Debit Cards

We use all of the standard security measures to guard your personal data. Credit / debit card numbers are not stored on to any of our system. For security reasons, we will never re-display entire card numbers in a readable form and all of the card transactions will be handled by our secure server. We do not offer non-secure transactions. We use secure methods to process the payments via card and on a regular basis monitor the performance of this process. Each time you make a card transaction, you will be sent confirmation of payment via e-mail.

Voucher Customers

External vouchers have a set limited redemption date (agreed with the voucher supplier and e-Careers). These vouchers once expired have no value to us. Should you hold an expired voucher, please talk to us and we will try and help. In case we cannot help, we would advise you to speak to the external source that has provided you with this voucher originally.

We do not add any extra charges for training and any voucher purchase is inclusive of all VAT and UK taxes (unless stated otherwise).

Any alterations or changes to vouchers / training purchased (including editing start date) will charged at £10 for administration fee and this fee is fixed and inclusive of all taxes.

By agreement upon purchase you will be issued with a voucher and instructions to redeem the voucher to obtain access to your course.

Your voucher will have an expiry date and once passed will be null and void. Once you have redeemed you will be notified of the set up process and emailed with a login and password.

Supercard

We run special offers from time to time in conjunction with Supercard Worldwide Limited (a separate legal entity from us). Kindly note that Supercard is available to Residents of the UK aged 18 or over and who are legally capable of entering a binding contract.

As a Supercard member, you will be entitled to several benefits and / or discounts on certain products and services offered by participating vendors of Supercard Worldwide Limited. Please note that we are not offering these benefits and the sole responsibility for any order fulfilment belongs to Supercard Worldwide Limited. For avoidance of doubt, the contract for Supercard that you enter is with Supercard Worldwide Limited and not with us and we take no responsibility for any fulfilment and / or cancellation of your Supercard membership. We do not charge any money whatsoever and hence there is no contract with us. As mentioned above, we are offering Supercard only as added special benefit for getting in touch with us. At no point in time, we take any responsibility for your satisfaction with Supercard. All your queries should be directed to Supercard Worldwide Limited.

We only take your delivery address details, e-mail address and card / bank details and pass the same via secured mechanism (fully PCI compliant) to Supercard Worldwide Limited for them to charge you small postage and packaging fee as applicable from time to time. Once this small fee is successfully charged by them, they will send you your Supercard Welcome Pack via ‘signed for’ post (which includes your Supercard) and welcome email and set up your access to the Supercard website, so that you can begin enjoying your rewards.

Kindly note that Supercard is pay as you go service and post special offer period, you will be charged their usual standard monthly rates as applicable from time to time. In case, you decide that Supercard is not for you and want to cancel it, please contact Supercard Worldwide Limited directly and they will deal with your request. Full terms and conditions are available on their website https://www.supercardblack.com/Terms and their full contact details are available here https://www.supercardblack.com/Contact for you to contact them in case of any query.