Helpdesk Manager

Reed Warrington are representing one the UK's most recognised property management companies who are recruiting for an exciting new Helpdesk Manager to support the effective running of one of the UK's contract.

The role is in place to manage a small team of 6 in a busy helpdesk whilst supporting the Contract Manager with service delivery.

The team are hardworking, fun and down to earth, the team are very excited to bring someone new in the business, a strong, fun and fair character would fit in well with the team and the customers.

The salary is negotiable around £28,000 and based in Birchwood with very good access transport links.

What you new role will look?

• Track Reactive and PPM completion progress • Resolve escalated customer queries• Liaise with Contract Management Team to ensure excellent service delivery • Ensure the team work in compliance with the client systems• Update procedures and facilitate training to keep yourself and the team technically competent in all aspects of the systems and the contract• Distribute reports to the team and monitor completion progress using MS Excel • Prepare and submit regular reports to the client as requested• Attend client meetings as and when required• Drive and motivate the team to excel at internal and external customer service, whilst ensuring that we work to protect profit margin by saving costs• Any other AD Hoc duties

So if you have FM experience and enjoy managing a small team then I would love to hear from you! You will be a team player, hands on and able to deal with sometimes difficult customers.

Please be aware that reporting is a key aspect of the role so you will be required to use MS excel on a daily basis to create, run and manipulate reports.