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Our benchmarks are 60-65% (Minimum of 50%) of all IB Fresh Ups should be Set as an appointment (We're often between 50 and 60% at our best performing stores as we trade "set % for Show %). We're typically at a 75% Show Rate (anything over 60% is KILLER by most standards) with 15% of Leads sold or 50% of Shows, whichever is greater!

Brandon, on many lead sources 15% is normal for us. I am wondering if the BDC manager in your group can meet the performance standards you set for your lower level employees? Ie: can they talk the talk and walk the walk.

It's imperative that they can. The BDC Managers are active managers, meaning that they respond to leads and cover time frames. With this said, we have some Managers who are better than others For Example, I had a BDR gone from the store I'm in for 6 Days and my stats were: