Cons: The website made it seem that my rental would be $28, and that that included all taxes, fees, and surcharges. When I arrived, I was informed that I would also have to pay for insurance (by law in Costa Rica), and therefore had the option of paying $80 or $170 for insurance. I chose the more expensive option, because the $80 option required that I put down a $2,500 deposit. The website should make these charges clear before booking. Had I know about all of the extra charges, I would have taken the bus. But I didn't, and by the time I found out I was at the rental agency and it was too late for me to catch the bus. A refund or voucher from Kayak of some sort would be nice, but I don't imagine that will happen.