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I stayed in this hotel for almost 2 weeks. I have to agree, that it was not up to Shangri-La standards, although I'm not sure if it's the fault of the hotel or general economic situation in the city.
The Russian restaurant is closed down,...More

Dear Guest,
Thank you for taking the time to share your experiences when you stayed in our hotel recently. Unfortunately it was not up to your expectation with such unpleasant experiences and please accept our apologies.
Our aim is to deliver an exceptional experience to...More

Service is not up to Shangri-la standard. The swimming pool is not nice at all, very noisy and you have to wear a cap to swim. Room service is terrible, there is very little choice and it does not match the menu.More

Dear Guest,
Thank you for taking the time to share your unpleasant experiences when you stayed in our hotel with us. Our aim is to deliver an exceptional experience to our customers but it's apparent that in this case we did not make it. We...More

I stayed in this hotel on March 2018 per 3 nights. The service and reception was really good (one of the best I had ever). The room is really clean, comfortable and with a great view from city or lake. Breakfast is complete (international or...More

Dear Guest,
Thank you very much for your compliments. I am happy to learn that you have enjoyed your stay but we still have area for further improvement and we have taken immediate actions. Feedback such as yours is very important for us in our...More

The hotel is high quality and staff are super friendly. Highly recommended as a place to stay. Easy walk into main shopping areas, restaurants and bars.
Free wifi. Checking process needs some time as for many Chinese hotels but worth the wait.

Staff was excellent,check in fast. Beautiful lobby and lounge area. Room was typical Shangri-La, perfectly clean, organized, bed was very comfortable. Breakfast was included - one day was open buffet with many food options, next day was a smaller set menu - both were fineI...More