I have spent 40 minutes waiting to get through to you in the last 24 hours - and I also have a job to do. High call demand as your recorded message states, is the result of increasing problems and/or insufficient staff.

We recently changed to Plusnet at home and have had inconsistent access which wasn’t the case previously.

I cannot say how long each of these interruptions lasted though for some I rebooted the router and was reconnected.

These are just failures at times my wife and I have been at home and using the internet - there may well have been other times when we were away.

This service level is unacceptable as it interrupts our listening to internet radio programmes and disrupts downloads of business files that are regularly needed as I run a charity in Sierra Leone where the sender may only have access to internet at night.

Also am a director of a professional accounting body in Australia and require video and voice communication with colleagues in Melbourne.

I have none of these consistent problems with the connection at my office in Bowdon.

You may gather that I am less than pleased with your present service level and should be glad to know:

Most urgently what can be done about the lack of reliable internet access, and

What are you doing about improving your communication facilities to something better than those reputedly of TalkTalk and others?