Overview

Learn how to discover and model business services to manage service
health, determine the business impact of infrastructure problems,
simplify the root cause analysis of service issues, and minimize the
service impact of infrastructure changes.

During this three-day interactive training course, attendees will
gain in-depth knowledge and practice in configuring and using
ServiceNow Service Mapping with a combination of course content and
lab work.

Who Should Attend

This course is designed for IT Operations Managers, ServiceNow
administrators, and consultants who need to implement, configure, and
administer ServiceNow Service Mapping.