We have been monitoring the fix but are still seeing occasional errors (although dramatically reduced from before). Subscriptions and payments are functioning with a low error rate but we will continue to monitor the services.

Posted 11 months ago. Apr 03, 2018 - 11:28 UTC

Monitoring

We have rolled out a fix and are monitoring the situation.

Posted 11 months ago. Apr 03, 2018 - 08:17 UTC

Identified

We have identified the issue with our subscription management service and payment service, and are working on creating and deploying a fix.

Posted 11 months ago. Apr 03, 2018 - 07:52 UTC

Investigating

We are currently experiencing issues with our subscription management service and payment service and cannot process plan creations and changes. We are investigating the issue.