Abstract

Various authors have defined an extensive set of measures regarding the complexity of process design, which can be objectively measured by using structural complexity metrics. Nevertheless, the research in this area indicates that the percentage of empirically and theoretically validated metrics is relatively small. This suggests that there are still no real examples of the metrics usage within organizations. Despite that we could just validate existing proposals, we feel that a new and enhanced approach to evaluate process diagram complexity is feasible and needed. Thus, in the present paper, we will discuss a possibility of developing a new component-based approach for evaluating process diagram complexity, for which we anticipate that it would be more precise than existing ones, since it will also assess such constituent parts of process diagrams which not only contribute to higher complexity (e.g. complex routing behavior), but also to lower complexity (e.g. decomposition). Moreover, we plan to thoroughly validate our approach both in theory and practice.