Although Meta4 (unusually for the industry) do not make public details of their SaaS availability (uptime, downtime, etc.), performance statistics (latency, jitter and packet loss) or maintenance schedule; the service level agreement (SLA) does cover platform operability, response time, critical (and very serious) incident resolution, and backup. Although details were unavailable for potential financial remuneration in the event of service level failure, it is to be anticipated that a degree of percentage-based credit would be allocated if the SLA is not met.

Meta4 Software Pricing

On the surface, Meta4’s pricing structure would be appear to be more straightforward than most, offering all the of the PeopleNet components (including payroll) under a base system price which has a license fee derived from a pay-per-use model. The monthly fee covers usage, hosting, support, and maintenance and is set at a fixed rate calculated on employee population. In this sense, it appears to be a simple SaaS-type subscription model. However, the company offers four distinct subscription packages which suggest additional charges. No specific pricing specs were released by the vendor in our query.