IT Assist

IT Assist™

We work with dealers who need an IT person but don’t have the time to find one.

Remote technicians help keep costs down by working with short-staffed dealers who have limited time to install software, implement updates, or patch management.

Virtual IT

At Sedona Technologies we will provide you with on call remote technicians that offer IT support to keep your systems running smoothly with our monitoring software, C.R.O.P.S. (Computer Remote Operations Protection Service*).

Our remote technicians will fill the gap that on site admins do not have , specializing in patching systems, maintaining software – either removing or installing – on a few devices or many. We will assist directly in updating user third party software as well as installations of Microsoft® and other vendor software as needed.

By partnering with us directly we will reduce your dealership’s network resource costs and increase efficiency with better control of your IT infrastructure.

*Remote technician services requires the dealership to have C.R.O.P.S. software.

IT Assist offers:

Desktop Services

24/7 monitoring for drive failures

Adobe Flash and reader installation

Anti-Spyware/Anti-Malware scans

Anti-virus installation and scans

Java runtime installation

Microsoft® Office installation

.NET framework installation

Windows service pack installation

Remote support

Custom install packages and custom scripting

Server Services

24/7 monitoring with custom alert notifications

Active directory migration and set up

Blackberry Enterprise Server for Microsoft® exchange migration and set up