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I have stayed here more than any other place in this area and a total of 7 times since 2010. This last time we had a small problem with ants but the staff was more than helpful at offering a solution. This was not a problem at all. Our car was hit by a vehicle while leaving the atrium and...

We recently stayed at Crossroads Inn for a long weekend away from home. After staying here previously, we decided to book again due to it's location. Being on the Parkway and having the ability to walk for dinner and shopping during high traffic weekends is a huge plus. The rooms are nothing fancy but they are up to date and...

The room was spacious with comfy beds. There were two vanities . . . one in the bathroom and one just outside the bathroom... very nice amenity! The room has an outside entrance which was very convenient for unloading and loading. The room could use a bit more lighting and a receptacle behind the desk. But otherwise, I would definitely...

Good location in walking distance of downtown and the rooms are clean. Had no issues here and the cleaning and desk staff were very nice folks. Yes we would stay here again. There are several places in Gatlinburg that I cant say this about. The free breakfast is average like any other free breakfast..over all a well enjoyed weekend here

We stayed in hotels all week and this hotel was refreshing! Staff very friendly, enjoyed our roomy king room, got a great rate! Great location, was able to walk to all the attraction! When returning to Gatlinburg, will definitely stay here again!

Stayed for two nights room was large two queen beds - good shower - great free wifi - we were ground floor and we were able to park outside our door at all times. Location was great - able to walk to the Main Street and just five mins from the park and trails

We had no problem checking in. Parking is rough they could use more. The pool was closed. The room was average two beds one tv mini fridge. Bathroom not small not large. Toilet rocked when you sat on it. Nice having two sinks. There were tiny ants on the counter that were annoying. The floor could have been cleaner. We...

First we checked in and they couldnt get our room key to work. (I think they overbooked our room). They tried to call the manager on a Sunday but she was not answering her phone or emails. They said maintance was trying to exchange the lock with another room but we never seen maintance going to either room. Then they...

Biggest complaint of the property was lack of enough parking spots. The check-in girl (at around 8:15pm) was nice, the other desk girl with the wavy hair (during the day) was not friendly.
Depending on how you look at it, the breakfast can be worth the extra cost with the variety. The apple juice was good. The coffee was terrible.

It's pricey compared to its standard. More or less clean but bathroom wasn't very clean...full of mold. Breakfast was ok but not very fresh. We stayed in rook 203 and the guys who stayed in 202 were complaining about their air conditioner.

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Amenities

Highlights

Free High Speed Internet ( WiFi )

Free Parking

Pool

Fitness Center with Gym / Workout Room

Free Breakfast

About the property

Wheelchair access

Non-Smoking Hotel

Things to do

Pool

Fitness Center with Gym / Workout Room

Hot Tub

Room types

Non-Smoking Rooms

Suites

Kitchenette

Family Rooms

Accessible rooms

In your room

Air Conditioning

Microwave

Refrigerator in room

Internet

Free Internet

Free High Speed Internet ( WiFi )

Public Wifi

Services

Free Parking

Free Breakfast

Multilingual Staff

Meeting Rooms

Business Center with Internet Access

Self-Serve Laundry

Official Description (provided by the hotel)

The Ogle family invites you to enjoy your next family vacation in the Smokies with us where you will enjoy comfort, convenience and affordability in Gatlinburg lodging. You will be only one mile from the entrance to The Great Smoky Mountains National Park and our convenient parkway location is just a short walk away from the best attractions and restaurants in Gatlinburg....more less

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Also Known As:

Best Western Crossroads Hotel Gatlinburg

Best Western Crossroads Inn Gatlinburg

Best Western Gatlinburg

Gatlinburg Best Western

Hotel Style:

#27 Family Hotel in Gatlinburg

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