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Ericsson enhances Preemptive Support with big data analytics

5/10/2015 by

Ericsson today announced it has enhanced Ericsson's Preemptive Services capability with big data analytics to help operators uncover new network insights, predict issues and root causes of imminent network incidents. This new capability enables operators to take corrective actions ahead of time to avoid impact to subscribers, helping operators transform network operations from reactive to proactive.

Staffan Pehrson, Vice President of Network Rollout, Support & Optimization at Ericsson says: "Our Preemptive Services offering has over the years, helped operators improve their network quality and operational efficiency. Now, by combining the power of big data analytics with our global network experience, we can provide even more insights on imminent network events that are not obvious to manual analysis and avoid business-impacting issues."

By data-mining a vast range of network and external data, Ericsson provides actionable recommendations developed from our expertise and machine learning models - which are fully aligned with operator business priorities. Ericsson Preemptive Services infuses the same network know-how, intimate knowledge of operator networks, and big data analytics expertise that has produced the award-winning Ericsson Expert Analytics product taking incident management services to a new level.

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