Toyota Innova Crysta : Official Review

This is a discussion on Toyota Innova Crysta : Official Review within Official New Car Reviews, part of the Team-BHP Reviews category; Originally Posted by SPARKled
Just one nitpick for the manual one. For a large powerful engine like the 2.4, I ...

Just one nitpick for the manual one. For a large powerful engine like the 2.4, I just don't understand why we have a 5 speed gearbox. A 6 speed one would have made the manual much better in terms of efficiency, cruising ability and NVH at higher speeds. Many cars costing less now offer a 6 speed box.

I drove the crysta on the highway for a good number of kilometres.
The engine was constantly asking for a 6th gear, don't know why Toyota decided to skip it when a duster and I 20 also come with it.

I was driving my Crysta 2.8 Z last evening and suddenly after going through a small pothole , the left rear wheel burst. I spoke to Toyota service and they told me that they have been advised by Toyota to change the 17inch wheels on the Z trims with 16 inches and which will be done as a replacement by the company. Apparently a lot of customers have complained of the same problem.
Has anyone heard the same or faced the same problem? Not even 2000 kms on the ODO and this problem. Unable to digest that this can happen with a Toyota.
Ifs it's a recall why is not Toyota officially recalling ? Why wait for the user's complaint and then act ? Probably toyota doesn't want to have any blot on Innova's reliability and image.

Yes. Same here. My rear right tyre burst while reversing the car. Mine is ZX AT. Complained to the showroom Ravindu. In fact I just returned from their Service Centre after checking the brake noise. I was discussing with the supervisor there. They were saying there could be a recall. But when I spoke to the Services Head he denied and said that he will represent the case and see what he can do. Can anybody share any Toyota contact with whom I can share my frustration please?

I have covered nearly 4000 kms on my ZX AT. With the spate of tyre bursts being reported at an alarming rate alarm bells are ringing. I am quite wary of driving at speeds on the highway. Hoping Toyota issues a recall at the earliest.

Has any owner (specifically with the 17" rims) experienced rattling noise from the dash as well as the 2nd row left side seat? We have referred this problem to the dealer as well as Toyota but even after 3 visits, they have not been able to give a satisfactory reply and a fix.

Also, any idea if Toyota is going to have some sort of an exchange scheme for 17" to 16" rims as the cars from January onward seem to have the 16 inchers?

Yes. Same here. My rear right tyre burst while reversing the car. Mine is ZX AT. Complained to the showroom Ravindu. In fact I just returned from their Service Centre after checking the brake noise. I was discussing with the supervisor there. They were saying there could be a recall. But when I spoke to the Services Head he denied and said that he will represent the case and see what he can do. Can anybody share any Tayota contact with whom I can share my frustration please?

Quote:

Originally Posted by DDDHRUV

I have covered nearly 4000 kms on my ZX AT. With the spate of tyre bursts being reported at an alarming rate alarm bells are ringing. I am quite wary of driving at speeds on the highway. Hoping Toyota issues a recall at the earliest.

Tyre burst at high speed is a serious safety hazard and if it is directly related to 17" rims, Toyota should immediately call for a official recall. In another country this would have happened by now.

Yes. Same here. My rear right tyre burst while reversing the car. Mine is ZX AT. Complained to the showroom Ravindu. In fact I just returned from their Service Centre after checking the brake noise. I was discussing with the supervisor there. They were saying there could be a recall. But when I spoke to the Services Head he denied and said that he will represent the case and see what he can do. Can anybody share any Tayota contact with whom I can share my frustration please?

Best Regards,
Sreedhar

Please share the details of the stock tire’s and the kilometers you have done so far.

Owners who have covered a mere 2000KM complaining, this is not acceptable from Toyota. Can’t understand why they are not going for a recall.

Whenever driving at high speeds, a glimpse of Innova in wing mirror takes my foot off the accelerator pedal, that’s how Innova cruises in highway. This is very serious, owners should be alerted.

Has any owner (specifically with the 17" rims) experienced rattling noise from the dash as well as the 2nd row left side seat? We have referred this problem to the dealer as well as Toyota but even after 3 visits, they have not been able to give a satisfactory reply and a fix.

Also, any idea if Toyota is going to have some sort of an exchange scheme for 17" to 16" rims as the cars from January onward seem to have the 16 inchers?

Mine is GX AT (on 16" rims) 7 seater variant, so can only comment about the rattling noise. Havent noticed from the dash, but there is a irritating loud noise from left side seat in the 2nd row. Wasnt sure if its from the seat or the window sill. Its so annoying that, it rattles even when the car is at standstill with the engine on.

Gave the car for 15000 Kms service today and asked them to fix this as well along with the pre-existing rattling noise from the driver seat. Will update if they fix it.

Received a call from Ravindu Toyota with an expected reply saying "the damage to the tyre is caused by an external impact and it is not a tyre fault. Hence they will not be able to replace it". I think I made a mistake of believing in Toyota "Reliability". This will be my last Toyota vehicle. Anybody has any contact at Toyota please let me know I would like to talk/email them to work on this issue.

Received a call from Ravindu Tayota with an expected reply saying "the damage to the tyre is caused by an external impact and it is not a tyre fault. Hence they will not be able to replace it". I think I made a mistake of believing in Tayota "Reliability". This will be my last Tayota vehicle. Anybody has any contact at Tayota please let me know I would like to talk/email them to work on this issue.

I guess the reliability and low maintenance factor of Toyota cars are just overhyped. People I have spoken to who owned the old innova had praised the products but were always apprehensive of the maintenance costs and service costs. Almost all of my colleagues service their Toyota's with their friendly neighborhood mechanic.
Regarding the wheel size I believe a smaller wheel will always outlast than a bigger wheel because of the pronounced side wall thickness which will absorb all undulations especially considering the hapless condition of our roads. I believe a recall would ensue if more customers start complaining of tyre Burst. Same is the case with Tata hexa with those 19 inch wheels. Only time will tell whether it was a wise move by Tata.