Hello, and thank you for using this service. I'll be helping you with your problem today.

So unfortunately the model number you have listed is a part number and not a model number? Do you have the model number which will start with letters and not numbers by chance? If not, then is this a front load or top load washer? Cabrio or Duet? etc...

Good morning....as you can see above, I cannot find the model number of the washer..last night, it ran through its rinse/spin cycle completely and the light said "done". Door is still locked and "start light is blinking....I turned off the breaker when I went to bed, got up this morning and still will not open and " start" button is blinking

If you have all the water out of the drum..Then your problem is going to be a faulty doorlock switch..If the opening at the bottom where you removed the panel to drain the water is only in the area of 4- 6 inches in height..Then your washer does not have a release for the door lock..Your only fix is to forcible open the door..Then replace the doorlock as the mounting screws to the doorlock are covered up by the door itself..You can access the doorlock from the top by removing the screws at the top back of cover..Slide the cover off..Unplug the washer..Take a flashlight shine it down at the 3 o'clock position on the door...Take a long tool (socket extension etc.) Plug the washer back in..Then tap on the lock body..Sometimes this will release the lock to open the door..If all fails then your only action would be to force the door open ..As you will need to replace the doorlock anyways..Thanks Bob

Ask an Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.

75 Appliance Technicians are Online Now

Type Your Appliance Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.