I have hard / mineral water (hardwater). Can I still go tankless?Our units are extremely resistant to hard/mineral water. The durable incoloy heating elements are housed inside rugged copper/brass chambers. The use of incoloy elements makes our tankless water heaters resistant to mineral deposits and hardwater (hard water) build up. Incoloy is an industrial-grade nickel-chromium heat-resistant alloy.

Incoly has excellent resistance to both reducing and oxidizing acids, carburization, to stress-corrosion cracking, and to localized attack such as pitting and crevice corrosion. The alloy maintains stable structure during exposure to high temperature, therefore incoloy is an ideal material to be used in our tankless heating elements.[Back to top]

Will the tankless water heater work with well water/well pump?Our units work well with well-water systems. Pressure variations under 20 PSI are generally tolerated by the units. Keep in mind that water flow and pressure are the eyes and ears of ALL tankless units. This is what tells the unit how much power is required to heat your water.

Our units are designed to operate within a range of 5-150 PSI. It is recommended that your pump be set to run at 60- 80 PSI.

If your system's pressure fluctuates too much, there are a few things you can do to help stabilize the pressure output.

The pressure gauge on your pump should not allow the water pressure to vary more 20 PSI, if so, this may impair the operation of the tankless water heater.

Intalling a backflow preventer, if you don't already have one, is considered a must.