Salesforce Certified Administrator

The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and manage Salesforce, and continuously look for ways their companies can get even more from additional features and capabilities.

Here are some examples of the concepts you should understand to pass the exam:

Manage users, data, and security

Maintain and customize Sales Cloud and Service Cloud applications

Build reports, dashboards, and workflows

Prerequisites

No prerequisites, but we recommend the following in order to prepare for the certification:

Obtain some hands-on Salesforce administration experience

Complete the recommended training

Required Exams

All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more about scheduling an exam.

Quick facts about the exam:

60 multiple-choice questions*

90 minutes allotted to complete the exam

65% is the passing score

Registration fee is USD 200, plus applicable taxes as required per local law

Retake fee is USD 100, plus applicable taxes as required per local law

*Please note that on occasion, Salesforce Certification may place a small number of unscored questions on an exam in order to gather data on question performance. These unscored exam questions are in addition to the 60 scored questions on your exam, and have no impact whatsoever on your final exam score.