In a slim volume subtitled "How Companies and People Can Triumph Over Haters, Trolls, Bullies and Other Jerks" Andrea Weckerle proposes a way to "Re-civilize Life Online!" with a 30-Day Action Plan for restoring civility to your corner of the digital world. It looks at ways to avoid misunderstandings that lead to flame wars, and promote constructive conversation amongst those with strongly held views