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How are restaurant ratings calculated?

In the early days of Eat, we used raw averages, just like almost every other review site. Over time, we noticed that it isn't fair towards restaurants that have a large number of reviews (such as over 20). No matter how good the restaurant, its average rating would always begin to drop as more reviews rolled in, whereas restaurants with fewer reviews would always have better averages.

Although the amount of reviews should technically increase reliability, it doesn't always work that way in practice. Some reviewers may give higher or lower ratings in order to have a bigger effect on the average rating, and sometimes a restaurant might just have an individual bad day.

We probably could've gotten away with all that without anyone complaining much, but it always bothered us. That's why we asked statisticians for advice, and based on their suggestions, we have developed a better system.

In order to prevent abuse of the system (difficult as though it would be), we've made the decision to not fully disclose the method of calculation. The basic idea is that those reviewers, whose ratings are most in conflict with the majority, have less influence on the calculated ratings than they would otherwise have. We believe that this system is the fairest and most reasonable one, and the "Best restaurants" list now gives restaurants with a larger amount of reviews a fair chance as well.

Review restaurant

Pizzeria Darja

Please be fair, describe the experience and food. Decent text without accusations.

A good review:

Is fair. Is based on a recent experience, and by giving constructive feedback or praise helps the restaurant improve their service.

Rates different subjects separately. The food by the kitchen staff can be exceptional even if the customer service was weak.

Is written decently. No racist comments, personal attacks or other unsuitable language.

Doesn't make accusations of serious offences. Food poisoning, tax fraud and the like should be reported to the authorities, not here.

Select the meal type you're reviewing.

Quality of food:

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Chefs skills, ingredient quality - not portion size!

Overall experience:

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How was the atmosphere and service?

Value for money:

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Is the price suitable for this type of restaurant? Was the portion big enough?