"While I long for the day when I no longer experience the effects of buggy software, there's something rewarding about solving my own troubleshooting cases. In the process, I often come up with new techniques to add to my bag of tricks and to share with you in my 'Case of the Unexplained...' presentations and blog posts. The other day I successfully closed an especially interesting case that opened when Internet Explorer crashed as I was reading a web page."