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I went to this hotel with a client in a wheelchair. When we asked them for a handicapped room, and told them the specifications, they assured us they had what we needed. Asked about pets, and they said it was alright. When we arrived they let us know there was no pets allowed and also charged us for her guide dog. The room itself was too small for her wheelchair to move around in, she couldn't fit into the bathroom and the only thing accessible about the room was that there was a bar in the shower (which we were told over the phone was a roll in shower, which it wasn't). The fire alarm went off at 4:30 in the morning. The staff we're also less than accomodating. Wouldn't ever stay there again.

Stayed: August 2013, travelled with family

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Ask KatieKarnage about Days Inn - Nanaimo

Thank KatieKarnage

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

DaysInnNanaimo, Manager at Days Inn - Nanaimo, responded to this reviewResponded 26 August 2013

The reservation was not made directly with Days Inn. It was made through 3rd party travel agency. You may have talked with the travel agent about the specifications & pets, but we had no knowledge about this information prior to your arrival. When your client arrived with 3 dogs in the busy August after 10 pm, we showed you what was available in the hotel at that time and accommodated your party with 3 dogs although the room is not one of the designated pet’s friendly rooms. I understood your disappointment but again we had no knowledge with your requirements prior to your arrival. Also, your client has never been charged for the guide dog! If you have any question about the pet charge you claimed, please contact me directly at 250-754-8171.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Also Known As:

Days Inn Nanaimo

Nanaimo Days Inn

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