I recently visited the Tanglewood branch in Elizabeth City I was having a particular rough day.wgen I got there the teller was so helpful I did not get her name but she had long blonde and super nice and helpful.the teller directed me to Faye who was so helpful understanding caring and has continued to help me with a few banking issuses since opening my account I just wanted to take mintue and thank them for awesome customer service.you always hear the bad but never the good and these two young ladies truely understand customer service.

This location is horrible! They are very rude!!! Corporate approves of their behavior and makes excuses for them!!!! Adena the manager needs to teach employees to respect customers and Angelica has been rude for years!! I totally dislike this branch and I have been banking with them for years!!!

I went 2 the branch and I had the best experience. My day started off horrible until I went to the bank. I talked to the most kindest person. She made me feel like I was important. I was only there for 30 minutes and she explained everything so clear. I have so many nice things to say about the bank. Her name is Catherine Mcdonald. had a beautiful smile.

My experience opening a new account there was great. Staff was friendly and explained every step of the process.I had many options to choose from. I like that their located inside our walmart so if i need to shop its all in one place. The evening hours work out great too.I feel this bank would be a great starter bank for a teen too.Keep up the good work.

In short, the staff is attentive, insightful, and courteous. I am always treated respectfully by all employees. I've banked here for 3 years and the banking service itself is in a class all its own. When I inquire about certain policies, I receive quality responses and insight. As we know, money management is tough, but I can count on my friends at my local branch to answer my questions thoroughly.

Came to use notary public services fearing that services would be reserved for bank members only or that notary would not be present. But to our surprise, notary was present at opening hour, 9am, and it was available to anyone.
One young man and woman tended us in a friendly quick manner.
I did think the fee was overpriced but service was conveniently located in Walmart so I guess its worth it.
6$ for 1st page and 1$ eah page after.

These people are great. They know me by heart, and help me whenever they can. I've never had a bank go out of their way as they do. The manager there is awesome! I've recommended a number of times to my family.

I wanted to take time out to recognize the professionalism of of Mrs. Tawana Williamson the Branch Manager at the Decatur Branch of Wood Forest Banks. She is superlative in the execution of her duties as branch manager. Her customer service skills are superb and without match. I have been banking with Wood Forest for several years now and have conducted business in several states Mrs. Williamson stands out as being a top performer and should be promoted and given a pay increase.

Have always had good experiences with Woodforest! One particular employee who helped me this past week was Liz. She went above and beyond to help me, excellent customer service and made me feel comfortable and at ease with difficult decisions.

I banked at Wells Fargo, Bank of America, and Bank One. I tell you one thing. When I make a deposit to my account and wait the waiting period. I decide to go out of town. I expect to be able to have access to my money. The embarrassment I went thru to not be able to withdraw or be able to eat or to buy anything because I had used my temporary card more than three times!! made me close my accounts and go to Wood Forest. I was able to have some money to go back home and eat. I am a happy camper now

I was in this location on July 18th approximately noon. The teller was extremely rude and unnecessarily sarcastic and short. I will be closing all of my accounts here and suggesting my family and friends do the same. I don't give someone my money to be treated poorly. This company needs to get this fixed or they will continue to lose business.

I am an ex military wife, my ex husband was in the Marine Corps 1st then U.S Army retired after 24 yrs in, he was deployed to Iraq after 9/11 he stayed there for 5 years then came home for 2 weeks then retired in them 2 weeks and went back over as a contractor working with Special Forces. He has now been there 10 years. All the time he has been there he has sent me money for me to take care of the household bills and to take care of the 3 kids, we divorced in 2004 and he still sent me money til yesterday 06/15/2015 and he would send by way of wiring from his bank account with USAA & Capital One, into my Woodforest account for the last 3 yrs since I moved to Louisiana, I had been with other banks before and NEVER had any problems, today I tried to use my debit card an couldn't so I went to the bank to find out what was wrong, they told me my account was closed for suspicious activity on my account and due to the extensive monitoring required for the activity on your account we regret to inform you your account will be closed. I called and spoke with the corporate office and they said they are not obliged to tell me what was suspicious activity was on my account, We have the same last name and the wires come in his name to my name and they can also see I pay all my bills with my debit card, so they are thinking I am a drug dealer or money laundering, so they closed my account, my 3 kids have accounts with them that now we are closing and I advise you to NEVER bank with them, My ex husband and best friend fights for this country and I can't even have him wire money to me from his bank account to pay bills and take care of the kids as long as I was with Wood Forest National Bank, because to them I am obviously a criminal and not a mother & ex military wife of 24 years!!!

You could always get a job and make your own money? Or maybe go back to school? That was the most poorly written jumble of nonsense I've ever seen. What did the service and time served, moving, children, divorce, etc., have to do with any of this? It didn't.

I just love this bank its the best ever the staff are awesome they give you help in every way known. I love the fact they call me by name. If I have problems they go the extra miles to see that it is resolve to my satisfaction.I have been to other locations and none can compare to this one. Keep up the good work and I will always remain a faithful customer.

I have been with Woodforest Bank for over 6 yrs. The branch I use is in Walmart in Austintown, OH. There are not words to express the superior service I have received. This branch goes above and beyond any expectations I have ever had of a bank. I lost my husband two years ago ( he also banked there)and the staff was so empathetic and I received a sympathy card personalized from them........... who does that in this day and age? They have accomodated me with several requests on the spare of the moment. Highly professional people! Woodforest should be proud to have these wonderful professionals working for them. To date I have sent over 20 people to this bank to open accounts. This branch is just AWESOME!