Hi pcryan, hopefully you'll see some improvement to the captions offered with HBO content. Unfortunately there's little that we can do as the captions come from the broadcaster directly, but you may have some recourse with the CRTC. They have regulations, but perhaps only for Canadian content.

Update - I have managed to replicate what you are experiencing. I had to give it some more time while watching and I did notice that some words were missing from the Closed Captioning. I will check in to this further with our video team and see if we can find out where this needs to be repaired.

Edit: One other thing I forgot to ask is do you see this more prevalent on specific shows or does the issue present itself all the time?

I checked back in with our video operations team and it looks like that this is an issue that they have seen other reports of as well and there is currently an ongoing investigation in to this. We don't currently have a solution to this at this time, the issue seems to affect certain hardware models only. I'll keep you posted if there are any further updates on this issue.

I do apologize for the inconvenience this issue is causing you, we have not received any further updates on this issue but I have asked them for an update to see if any progress has been made. I will update you in this thread once I hear back (weekday).

Sorry for the late reply, the issue is still under investigation. They have identified what is causing the problem and are looking at possible solutions. We will update the thread again once we have new information to share.

Thanks for that, I always appreciate when a little humor is injected into situations where patience is obviously wearing then

The problem which we've identified affecting CC on some HBO programs (should be affecting some programs only, but annoying nonetheless if those are the programs you're watching) looks like it will require the migration of some of our backend equipment. That changeover is already planned and the wheels are in motion but we can't provide you with a confirmed ETA yet. We'll be sure to update the thread when we have concrete info to share.

Hi pcryan thank you very much for your suggestion, i just loaded up "The Knick" Season 1 Episode 2 from Shaw on Demand and the Closed Captions work!!! this is great news. It was pretty hard to understand what the actors are saying in this show with the english accents I almost gave up on this show, thanks for the work-around.

Good timing, we've got an update for you now. We've made some equipment changes on our side which should take care of the problem on HBO. Would you be able to test this to see if you're seeing any issues with closed captioning on this channel?

If I understand correctly, there were no closed captions at all on The Newsroom on Sunday? If that's the case, then did you happen to notice any other issues with closed captions on any other channels at that time? The captions are embedded within the broadcast and so are not manually inserted by Shaw.

What I would recommend is that you check the next broadcast to see if captions are missing entirely, or if perhaps there are captions, but they're not showing up properly or you're only seeing the caption boxes with no text.

I had a chance to run a search through any recent issues and I did find that there was a ticket open yesterday regarding closed captions on HBO, but the problem has since been corrected. It looks like it was resolved around 3 hours after we received reports.

Sorry for the lack of captions yesterday pcryan, but the problem should be fixed now. Let us know if you run into any other issues with this.