I feel I have been the victim of a "Bait and Switch"by CITI. I received a flyer in the...

GetHuman-pattycsm's customer service issue with Citibank from May 2018

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The issue in GetHuman-pattycsm's own words

I feel I have been the victim of a "Bait and Switch"by CITI. I received a flyer in the mail at the end of last year from Citi . In big, bold letters, it read: " get **,*** reward points for opening a Citi Platinum AAdvantage card. Although I already had three Citi cards, I know a good deal when I see it, so I applied. I was accepted for the card, and the representative never indicated to me that I was not eligible to receive the **,*** points. I did receive a call from another representative who asked if it would be alright to split my credit limit in order for me to get the Platinum card. I agreed. I then fulfilled the requirement to spend $****.** in three months to get the reward points. I decided to check on how many reward points I had because I am planning a vacation, and I was surprised to find the **,*** points had not been credited to my account. I called and was told that perhaps the reason I was not given the points was that I had either closed an account' or opened an account, in the past two years. She stated that she would look into the matter more closely, and send me a letter with her findings. She said the same exact thing in her letter, which did not satisfy me at all, since there were no specific details. I decided to try another representative. This time I was told I could not get the points because I had a gold Citicard. I did open a Citi ThankYou card in ****, but I did not get any bonus reward points with that card. If any of this information was in the original flyer it must have been in very small print because I certainly did not see it. Because I feel I was duped, I have not used any of my Citicards. I decided to contact you to get an answer "straight from the horse's mouth", since after speaking to several Citi representatives, I still haven't been told exactly why I haven't been given the **,*** points that the offer promised. *I've had to make several calls and spend considerable amounts of time attempting to clarify this matter, which is very important to me. I have found Citi customer service to be completely unsatisfactory, and in fact, rude at times. Given your advertising in the media portraying Citi as a customer-friendly company, I expected so much more. I expected someone competent enough to resolve this seemingly simple matter, but no luck so far. I will be waiting to hear your judgement about my predicament before I decide what my next step will be. **Thank you for your attention.* Sincerely, ** Patricia C. Marma

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