Premium technical support

The premium technical support option is included in the Enterprise License price and it is available for Personal and Business license types for an additional fee.

Unlimited ticket based priority support

Guaranteed response within 1 business day

Issue escalation to the relevant product development team

Hotfixes / emergency patches in case of bugs

Remote troubleshooting

Number of users

Number of users is based on the number of individual users who are granted rights to use the software.

Upgrade policy

For Personal and Business license types all the upgrades released within ONE YEAR from the date of purchase are free of charge. Beyond one year, you can purchase an upgrade to the latest version of the Software at a special discounted price to guarantee free upgrades for another full year.

The owners of Enterprise versions are entitled to free upgrades for THREE YEARS from the date of purchase. It means that for three years you may download and install new versions of the Software at will. After three years, you can purchase an upgrade to the latest version at a special discounted price to guarantee free upgrades for another three years.

Note: The current version and all further minor and major versions of software released within the specified time period listed above after purchase may be used unsupported by Licensee beyond the times listed.