Country music superstar Kenny Chesney has stepped in to help find a solution to a ticketing mix up caused by a technical error on his official website for his only live show of 2014.

Fans of the singer/songwriter logged on to the site on 17 July (14) in the hope of landing tickets for his free Flora-Bama-Jama beach concert in Florida next month (Aug14), but the traffic surge prompted a crash.

A number of devotees received notices revealing they had succeeded in securing wristbands for the show, only to later discover the message had been sent by mistake due to a technical issue, and they were only on a waiting list for tickets.

The ticketing mess prompted Chesney to step in to help sort out the problem, and he subsequently managed to work out a deal with promoters to allow everyone caught up in the controversy access to the big gig.

A statement issued by the singer on his Facebook.com page reads: "I never want to let my fans down. When I heard what happened, I told my team: there's got to be a solution. Let's find one. They've been on the phone all day, and into tonight. Working with the city, so we wouldn't have to tell people 'You can't come.'

"I'm lucky: I have an awesome team. They get my passion for what we do, but they really get my passion for you guys. Safety has to come first... and that was the biggest piece of resolving this situation. Making sure there was a way to accommodate everyone and keep it safe.

"The city, the incredible staff at the Flora-Bama and a host of others helped us find a way to allow everyone who received an Rsvp notification saying they could pick up wristbands at Will Call to be accommodated. We want to get this right. We need to take a little more time to have everything absolutely together. But I didn't want people feeling uncertain, uncared for or left in the dark any longer."