Enhanced rich-media features can provide an opportunity to create those “wow” moments that strengthen customer relationships.

How it works

Enable easy engagement

1

Your app sends alerts

Your application sends messages via a customized flow to remind customers of upcoming events (such as an appointment or delivery). Messages can be personalized and scheduled for delivery according to your business logic. And with built-in failover, messages can be delivered to another channel in case the initial message doesn't reach the customer.

2

Customers can engage with your message

You can ask your customers to confirm receipt of a notification or reschedule an event by replying to the message, clicking on a link, or by calling back.

3

Response routing

You can route message replies to your application for interpretation and processing. If you want to enable callbacks, you can use a simple IVR application to capture input or route calls.

BUILDING BLOCKS

Programmable elements used in this solution

If you incorporate Nexmo’s Number Insight API into your customer notification and engagement solution and discover that a customer’s number is actually a landline number, your app could use Nexmo’s text-to-speech engine to deliver your notification to the customer as a voice call. Nexmo’s high-quality Text-to-Speech API supports 23 languages.

How Can Nexmo Help?

Create a local presence

Nexmo has the largest inventory of SMS- and voice-enabled numbers available, so there is no shortage of numbers you can use to create a local presence. You can provision local numbers instantly via the Nexmo dashboard or the Management API.

How Can Nexmo Help?

Number pool management

You can manage you local number pools to ensure that each customer receives notifications from a local number that is consistent and recognizable — even if you have many local numbers provisioned.

How Can Nexmo Help?

Low-latency, high-deliverability SMS

Nexmo can send text messages to any SMS-capable device faster and more reliably than anyone. Our proprietary adaptive routing and regulation engine mechanisms ensure optimal delivery to customers in any location.

How Can Nexmo Help?

Track your outreach

You can track delivery of messages and gain insights via the Nexmo dashboard or Management API.

How Can Nexmo Help?

Create optimized messaging strategies

You can create messaging strategies which prioritize the customer’s preferred channel and falls back to another channel based on time and message status – i.e. when the message was not read or delivered.

How Can Nexmo Help?

Eliminate erroneous notifications

You can incorporate Nexmo’s Number Insight API into your customer notification and engagement solution to validate that a destination number is active and capable of receiving an SMS message. This can help you reduce costs by ensuring that you don’t try to engage customers using erroneous, out-of-date, or out-of-reach numbers.

How Can Nexmo Help?

Convert to voice notifications when necessary

If you incorporate Nexmo’s Number Insight API into your customer notification and engagement solution and discover that a customer’s number is actually a landline number, your app could use Nexmo’s text-to-speech engine to deliver your notification to the customer as a voice call. Nexmo’s high-quality Text-to-Speech API supports 23 languages.

How Can Nexmo Help?

Create a local presence

Nexmo has the largest inventory of SMS- and voice-enabled numbers available, so there is no shortage of numbers you can use to create a local presence. You can provision local numbers instantly via the Nexmo dashboard or the Management API.