I bought a jar of Shiseido Future Eye cream (the best eye cream ever and I have been using it for more than three years)from Cosmetic America and decided to return it after seeing the package was not super crisp. The customer service replied my email in fairly timely fashion and let me return the product without any questions or fuss. I didn't write the review till the credit amount was shown on my statement. All in all, good experience and a decent company to do business with.