Hub Services - Unplanned Outage

Insteon Hub (2245-222) lost access to Insteon Connect cloud services due to an issue with the backend database. The problem has been identified and a fix issued. After several hours of propagation, all Insteon Hubs returned to normal operation.

Platforms Affected

Insteon app on iOS, Android and Windows

Insteon app on Apple Watch

Integration with Amazon Alexa voice services

Integration with Logitech

Integration with Stringify

Any other 3rd party integrations that connect with Insteon using the Insteon API

Resolution

The issue has been resolved and no customer action is required for Insteon Hub to return to normal operation. Immediately following the restoration of services, some 3rd party Integrations were intermittently unresponsive due to high server load.