Samsung—Samsung Top Loader Washing Machines

Product information

Product description

Identifying features

The following model names manufactured in 2010, 2011, 2012 and some models in 2013 are affected: SW75V9WIP; SW65V9WIP; SW70SPWIP; SW80SPWIP; WA85GWGIP; WA85GWWIP

Other models are not affected.

What are the defects?

In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines.

What are the hazards?

If the defect occurs the machines pose a fire hazard to consumers.

Where the product was sold

Nationally

Traders who sold this product

Sold in major stores and specialist retailers nationally

Supplier

Samsung Electronics Australia Pty Ltd

What should consumers do?

Check the model name of your washing machine. Visit www.samsung.com.au, call 1800 239 655 between 8am - 8pm AEST Monday to Sunday or email wm.samsung@samsung.com to find out if your machine is affected.

A second telephone line has been added for consumers. If you are unable to get through on the number listed above please call 1800 680 174 between 8am - 8pm AEST Monday - Sunday.

Samsung will arrange for an authorised service technician to provide a free in-home service for all affected models.

If your model is an affected model, until the service is performed, Samsung recommends that as a precautionary measure, you only use your washing machine if you are present or nearby to monitor it. If you notice any smoke or smell coming out of the washing machine, turn off the machine at the power point.