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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.

This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.

Consumer Services19701 Da VinciLake Forest, CA 926101-800-327-LOCK

No specialty functions available

Rated 5 out of
5 by
Dano314 from
Great warranty and customer service!I bought this handleset over 12 years ago and, in the last year or so, noticed that the lever wasn’t fully engaging the mechanism enough to open the door without having to force it. I contacted Kwikset and within a few weeks, I had a brand new replacement handleset- free of charge. This is a great company with great, old fashioned customer service. I HIGHLY recommend Kwikset.

Date published: 2018-01-23

Rated 5 out of
5 by
Dbelon from
Excellent Product and ServiceThis was a warranty replacement set. AAA+++ Service.

Date published: 2018-01-20

Rated 5 out of
5 by
DGS21 from
Kwikset Warranty ExcellentKwikset warranty is excellent. Our Chelsea set is 18 years old and starting to fail. I realized it had a lifetime warranty, I called Kwikset, they put me on a replacement path free. Thank you Kwikset.

Date published: 2018-01-09

Rated 5 out of
5 by
Uncle from
Great look and very well made!!This is a Great product that is well made and works very smooth!!!

Date published: 2018-01-07

Rated 5 out of
5 by
LEP from
Quality hardwareWe will always purchase Kwikset products because of the warranty. Kwikset honors warranty issues without any hassles. We have never had an issue with any of our handles, locks or knobs except for our front door handle. The finish tarnishes due to sun, but Kwikset honors the warranty by replacing the handle & lock without hassle!

Date published: 2017-12-20

Rated 5 out of
5 by
Pete21 from
Great productI bought these 1year ago and it works perfectly the finish looks great it’s very easy to re key it

Date published: 2017-12-16

Rated 5 out of
5 by
Mr Fixit from
Classy appearanceThis was a warranty replacement of Weiser handleset. Nearly identical product.

Date published: 2017-12-14

Rated 5 out of
5 by
PerfectPete from
No hassle guarantee1 simple call and a follow up with pictures was all it took to get my handset replaced. It had faded with time and actually had a nice patina. But the neighbor kids broke the outside latch by continually jiggling it, ringing the doorbell, and then running. Funny the first 3 times but it went on for nearly an hour. It took a couple weeks for a completely new hand and lockset to come, but it was very easy to install and brought life back to my door.

Outside handle has a green tarnish on it, how should I try to clean it?

Asked by: Fred J

Hello Fred J,
Thank you for your interest in Kwikset model # 800CEXCN-15-SMT. We apologize for the inconvenience. Please refer to the link provided below for further assistance with care and cleaning.
https://www.kwikset.com/Customer-Support/Product-FAQs/faq/50160000000HhaXAAS.aspx
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-30

The inside plate on both handle and lock mechanism is getting loose. How do you tighten it. The set screw is tight

Asked by: Janie5314

Hello Janie5314,
Thank you for your interest in Kwikset model # 800CE-LIP-SMT. We apologize for the inconvenience. Please refer to the Quick Installation guide provided below for proper tighting of the necessary screws.
https://s7d5.scene7.com/is/content/BDHHI/5028164
If you still need further assistance, please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-25

The screw that holds the bottom of the handleset in place (the very bottom screw that holds the bottom of the handle) what size is it. Could you provide me the size of the screw and type. I lost the one that came with the box and I need to purchase one.

Asked by: Tom_Tom08

Hello Tom_Tom08,
Thank you for your interest in Kwikset model # 800CEXTNL-15-SMT. We apologize for the inconvenience. The replacement screw can be purchased separate from the screw pack model # 88322. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-25

We have this set for six years and the inside of the handle on the outside of the door broke. Is this covered under warranty? or do I need to replace the entire unit?

Asked by: Dorothy

Hello Dorothy,
Thank you for your interest in Kwikset model # 800CEXLL-L03-SMT. We apologize for the in convenience. Kwikset provides a lifetime mechanical and finish warranty to the original residential user upon which the product was originally installed. To properly provide the correct solution, further troubleshooting information about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625 and we would be happy to assist you.
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-24

Code under lever is &quot;5014541 6 1&quot;. Metal sleeve inside the handle is worn down and will not allow the door to open properly. This lock came with the house from the builder. Is this unit under the lifetime warranty?

Asked by: FrankoAtDeBeach

Hello FrankoAtDeBeach,
Thank you for your interest in Kwikset model # 800CE-LIP-11P-SMT. We apologize for the in convenience. Kwikset provides a lifetime mechanical and finish warranty to the original residential user upon which the product was originally installed. To properly provide the correct solution, further troubleshooting information about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625 and we would be happy to assist you.
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-23

I have a Chelsea Single handle cylinder handset with Tustin lever in Venetian Bronze for my front door. The thumb lever no longer works and we cannot get into our front door. I need a replacement. Can you help me?

Asked by: David Bix

Hello David Bix,
Thank you for your interest in Kwikset model # 800CEXTNL-11P-SMT. We apologize for the inconvenience. To properly provide the correct solution, further troubleshooting information about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625 and we would be happy to assist you.
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-23

We have a Chelsea single cylinder handleset on our front door. For security, we want to change the interior of the deadbolt to a key. Do we have to buy a complete new handleset or can we just change out the deadbolt?

Asked by: Graciegirl

Hello Graciegirl,
Thank you for your interest in Kwikset model # 800CE-LIP-15-SMT. WE apologize for the inconvenience. A separate purchase of a double cylinder deadbolt can be used inplace of the deadbolt for this model. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-02-03

I have purchased this exterior set. I would like a keyed interior deadbolt and an interior doorknob without key, preferably Juno. What parts would I need to order for this?

Asked by: Nunbird

Hello Nunbird,
Thank you for your interest in Kwikset model # 801CE-LIP-L03-SMT. We apologize for the inconvenience. This model is not available with a double cylinder for the deadbolt. The separate purchase of a double cylinder deadbolt would be required. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team