General

Press on Register, fill all fields (make sure that you've not used this email address before). After you'll receive activation link, on email which you entered due registration (just follow this link). After all these actions your account will be ready for using.

If you forgot or want to change your password click ‘Forgot Password’ on the site. In the appeared field you should type your account name. You should receive new mail with the link on password recovery (if you not receive any link - check your spambox, if after few hours you still didn't receive any link, just send a ticket to the Support Center)

When you entered your account, click on “Sub-Accounts“ and then on the field “Camp Password “, after you should receive new mail with the link on password recovery (if you’ll not receive any link - check your spambox, if after few hours there is still any link, just send a ticket to the Support Center)

First of all close Metin2Club game clients and wait 10 minutes. Then go to https://metin2.club/char, after that click on "Unbug" on the bugged character. Wait 10 more minutes. Do it again 2-3 times and it will help. Then you can log in.
If it did not help, be tolerant and wait for the server reboot.

It depends from your situation. In most cases you can receive help from GM/GA. If they cannot help, you should send a ticket to the Support Center.
In all cases when you want to ask somebody about something, you should try to find answer in this F.A.Q or on Forum.

In order to contact the Support Center, you should log in on the site and click on the button ‘Support’.
Here you’ll see the status of your ticket. To create new ticket, you should click on ‘New Ticket’ and fill in the needed fields with information. There you should type the help topic of your problem, subject, specify server, your char name, date/time of problem, and below describe your problem clearly without shortening. We want to recall you that Support Center works only with tickets written in English language. If you need, you can attach screenshot with your ticket.
When you’ll send ticket, you can view its status and get answers and recommendations from the Support team.
Also we want say to you, that you shouldn't create new ticket for each reply. One ticket with same thread is more than enough. If you received answer on your ticket and it was closed, but you still need some help in this case or you still have some questions about your issue, you just need to reopen your ticket via new reply.

First of all, ask GM/GA about help. It is possible that you did something wrong and they will advice you the solution.
If the item is really bugged, put it in the bank and send a ticket to the Support Center.

To report about your idea how to improve the game, please write to the Game Suggestion forum thread.
Describe it clearly, without shortening, also make sure that this suggestion wasn't posted before. The team will consider the report.

Please report it as soon as possible in forum report section (screenshots with reports for illegal buying/seling, promouting and advertisement of other servers, insults and profanity, manipulating of guild wars and other).

Market

You should go to Market tab and choose one of available methods of buying.
Also you should understand, that sometimes some methods are not available, it depends from your country and from our payment provider.

You can buy items in game shops. Rare items or some extra/premium items you can find in “Market” place tab “Item shop” on our site, also you can find “Item shop” in game, just press on ESC and choose the needed part or press on yellow coin in down left corner of the game client. There you may find a lot of good and helpful items which will make your being in game more comfortable.IMPORTANT a)You should be very careful when you buying items, don't forget to chose right server
b) All items purchased from Item shop are placed in the mall bank in game.

Put the item on which you want to add bonuses in your Store Keeper in the game, close the Store Keeper after you put item for mall.

Go back to Metin home page and click on “Market”, after - on "Self made bonus change", select game server and your store will be open.

Check the name of the item you are going to add mall bonuses.

Add the bonuses which you want.

Scroll down, put your PW (PW from your account).

Click "change bonus" and Done!.

IMPORTANT: a) If you forget to close your store keeper in the game and let it open while you adding bonuses, this will cause some problems such as the adding bonus will not pass successfully.
b) It’s impossible to add stones on earrings, bracelets, necklaces.
c) 100% of one type bonuses is enough for normal working of resistance bonuses.

For example:
If maximum level of characters on your sub-accounts equal to 39 your reward will be 3 coins (Round(39/10))
If maximum level of characters on your sub-accounts equal to 105 your reward will be 10 coins (Round(105/10))

If you can't fix the problem please send Support Ticket and attach the 'syserr.txt' file from your Metin2Club game folder!!!