Logistics

Baker & Taylor, servicing approximately 2,500 customers, Costco warehouse club and various other locations throughout the UK, currently use Cobwebb Document Management to enable the efficient maintenance and management of, and full integration with, their parent company’s ERP system - specifically internal communications, customer-facing documents, automated and intelligent printing, faxing and emailing from IBM i, automated data exchange using XML, and integration for archiving.

Logistics is about finding the most effective ways to deal with things that can be sold. How, in other words, you manage the flow of resources, such as manufactured goods or information, from where they are made to the point of consumption.

The Cobwebb Document Management suite of business documentation services offered by Cobwebb Communications can help you keep on top of everything. Working in conjunction with your IBM i platform, Cobwebb Document Management’s variety of modules can work to save you time on your business communication, automate documentation procedures to eliminate mistakes, save you money and offer an enhanced level of customer service.

Baker & Taylor (U.K.) Ltd. is part of the global AMS book distribution group and services approximately 2,500 customer locations from its office and distribution centre in Bicester, Oxfordshire. It additionally provides a full range of services to Costco warehouse club locations throughout the UK, as well as to various garden centres, gift shops, department stores, and other specialty retail outlets.

Baker & Taylor’s distribution centre is state of the art; to complement it they required business documentation procedures that were just as good. And that’s exactly what Cobwebb Communications were able to give them. They currently use Cobwebb’s Cobwebb Document Management suite to enable the efficient maintenance and management of, and full integration with the AMS enterprise resource planning (ERP) system. Baker & Taylor use Cobwebb Document Management specifically for:

Internal communications

Customer-facing documents

Automated and intelligent printing, faxing and emailing from IBM i

Automated data exchange using XML

Integration for archiving

Logistics is one of the most important and challenging jobs an organisation can do: juggling inventory, warehousing, transportation, handling, packaging and even security. Difficult to get right; easy to get wrong. Baker & Taylor (U.K.) Ltd., with the help of Cobwebb Communications, are getting it right. Call us today to find out how we can help you, too.