Charlet Allen cacc1606@westpost.

net WORK EXPERIENCE August 9, 2010 a" Present Sales Advisor Club Demonstration Services Brandywine, Maryland a Greet Costco customers and positively engages members to promote and increase sales of products. a Prepare and demonstrate samples of vendoras products to members. a Display product, explain features and answers member questions. a Set-up and organize cart and table for demonstrations. a Direct members to product locations and price amount. a Inform members if a product has been discontinued or no longer available. a Assist other sales advisors. a Relieve sales advisor for general and lunch breaks. a Report sales results and memberas comments of vendoras product. a Responsible for cleaning and sanitizing equipment, washing and drying dishes. a Adhere to food safety, handling and sanitation rules and guidelines. a Maintains a friendly positive image, attitude and appearance. a Communicate major issues and concerns to management. a Other duties as assigned. July 2007 a" January 13, 2009 Executive Assistant Howard University Washington, DC a Personal assistant and gatekeeper to the General Counsel and Deputy General Co unsel. a Manage the administrative operations of the General Counsel office. a Coordinate and schedule meetings and appointments. a Process personnel and budget recommendations. a Post office vacancies. a Interview support staff, law clerks, and work study students. a Track office budget expenditure and available funding. a Process time and attendance in PeopleSoft. a Open, distribute, assign, and scan incoming mail and correspondence. a Supervise and train 5 support staff and work study students. a Provide assistance to 6 attorneys, 4 paralegals, and law clerks. a File and answer the telephones, electronic and walk-in inquiries. a Perform front office receptionist responsibilities and the switchboard. a Communicate major issues and concerns to management. Any other tasks as assigned by management. September 1989 a" July 2007 Administrative Support Specialist/Office Manager DC Public Service Commission Wa shington, DC a Oversee the administrative functions of the General Counsel and Deputy Executi ve Director office. a Maintain calendar and coordinate and schedule meetings and conferences. a Prepare travel arrangements, hotel accommodations, and airline or train reserv ations. a Compose responses to incoming correspondence and FOIA requests. a Edit and proofread staff documents. a Process contractor invoices for payment. a Review contracts for legal sufficiency and maintain database, filing system, a nd track spending awarded to each contract. a Coordinate, type, and mail electronically and first class agency Request for P

roposals in order to obtain legal and technical services. a Research cases and information for attorneys in Westlaw, law publications, Int ernet, Commission orders, briefs, and other correspondence. a Prepare briefing books for attorneys for rate hearings and court cases. a Schedule formal hearings, notified clients, consumers, legal representatives a nd provide status of case and negotiated settlements. a Track and generate reports of staff assignments. a Plan work assignment of support staff, temporary and summer workers. a Order office supplies, furniture, and equipment. a Perform evaluations and recommend promotions. a Respond to telephones, electronic and walk-ins inquiries. a Meet periodically with supervisor to review and submit work, and receive addit ional instructions. April 1984 - September 1989 Secretary DC Office of Corporation Counsel Washington, DC a Personal assistant to the Deputy General Counsel and 8 staff attorneys. a Prepare, maintain, and provide status of case information to clients. a Typed letters, memos, briefs and legal documents. a Review, proofread, and edit staff documents. a Process time and attendance. a Answer telephones, filing, and prepare progress reports. a Perform other duties as assigned. June 1982 - April 1984 Secretary DC Office of the Surveyor Washington, DC a Personal assistant to the City Surveyor and Deputy City Surveyor. a Maintain supervisoras calendar and appointments. a Typed letters, memos, and other documents. a Took dictation (Shorthand) from supervisor and prepare in final form. a Review, log, and control incoming correspondence. a Prepare files for street and alley closing hearings and hearing notices for ap plicantas posting in communities. a Provide assistance to field crew, engineering draftsman, cartographic technici ans, and office personnel. a Answer telephones, filing, and prepare progress reports. a Perform other duties as assigned. SKILLS a DC Notary a Microsoft Office-Word, Excel, Access, PowerPoint, Outlook, Internet, Westlaw a nd PeopleSoft. a Analytical thinking and planning. a Strong verbal and personal communication skills. a Accuracy and attention to details. a Organization and prioritization skills. a Problem analysis, use of judgment and ability to solve problems efficiently. EDUCATION March 2008 US Department of Agriculture Graduate School Washington, DC a Paralegal Certificate Dunbar Senior High School Washington, DC

VOLUNTEERED SERVICES a Joint Utility Discount Day, DC Convention Center. a National Association of Regulatory Commissioners. a Neighborhood Community Services. REFERENCES Available upon request.