In addition, DiRago has been the subject of at least five customer complaints over the course of his career. These claims primarily involve claims of unsuitable investment recommendations and misrepresentations. All advisers have a fundamental responsibility to deal fairly with investors including making suitable investment recommendations. The number of complaints made by investors against DiRago is relatively large by industry standards. According to InvestmentNews, only about 12% of financial advisors have any type of disclosure event on their records. Brokers must disclose different types of events, not necessarily all of which are customer complaints. These disclosures can include IRS tax liens, judgments, and even criminal matters.

According to FINRA, NASD Conduct Rule 2510(b) provides that brokers cannot exercise any discretionary power in a customer’s account unless such customer has given prior written authorization and the account has been accepted by the firm as evidenced in writing by the member.

FINRA found that while employed by Morgan Stanley, DiRago handled the account of a customer where he effected transactions. FINRA alleged that DiRago periodically discussed his strategy for trading in the customer’s account and had oral discretion to effect transactions in the account in the event that DiRago was unable to reach the customer. FINRA found that between June 2011 and October 2012, DiRago was unable to reach the customer and effected 78 transactions in the customer’s account while exercising discretion without the customer’s prior written authorization to exercise such discretion also without permission from Morgan Stanley.

Investors who have suffered losses through unauthorized trading may be able recover their losses through arbitration. The attorneys at Gana Weinstein LLP are experienced in representing investors in cases where brokerage firms fail to supervise their representatives trading in client accounts. Our consultations are free of charge and the firm is only compensated if you recover.