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VISION

"311 is now the official site for obtaining information, reporting problems or submitting service requests to the City and County of San Francisco."

-Mayor Gavin Newsom (December 11, 2008)

MISSION

Provide a prompt, courteous, and professional customer service experience 24 hours a day to San Francisco residents, visitors, and businesses seeking general information, enabling the government to be transparent, responsive, effective, and efficient.

Serve as a single point of entry for and resolution of information and service requests

Continually integrate updated information from across the government

Enable improved government service delivery through performance reporting and analysis

Support emergency response for the government and community through information and communications