4 Executive Summary This Internet Service Provider (ISP) filtering pilot was undertaken to determine key information about different ISP level content filtering technologies when these are applied to: Filtering a defined list of URLs, such as the current Australian Communications and Media Authority (ACMA) blacklist (around 1000 URLs at the time of testing) 1, In addition to the above blacklist, filtering a wider range and volume of material to provide some level of protection to children using the internet. Testing was undertaken within an ISP s live network. The different filtering solutions were assessed against a number of factors, including accuracy, effectiveness, impact on network speeds (performance), the relative ease of circumvention and the costs to implement. The filtering technologies that were tested included pass by filtering; Deep Packet Inspection; pass through filtering; and proxy filtering (see Introduction for an explanation of these technologies). Nine ISPs participated in the pilot two large ISPs, one medium ISP and six small ISPs. The customers/subscribers of ISPs involved in the pilot were offered a choice of participating. In some cases customers/subscribers had already chosen to receive a filtered service from their ISP. Filtering of the ACMA blacklist Three of the ISPs filtered the ACMA blacklist only. Two ISPs used Deep Packet Inspection (DPI) pass through monitoring technology. The third ISP used a proxy filtering technology. 1 Internet content is currently regulated through the Broadcasting Services Act 1992 (Broadcasting Services Act). The existing ACMA blacklist is a list of internet web pages which are defined as prohibited under the Broadcasting Services Act. The list is compiled in response to complaints from the public. Online content is assessed in accordance with the National Classification Scheme for classifying films, computer games and publications. Page 1 of 94

5 Accuracy All participants in the pilot were successful in blocking 100 percent of the ACMA blacklist. This was a requirement of the pilot. Initially, all filters had issues with loading the ACMA blacklist. These issues were resolved by the vendors, but this indicates a need for routine checking to ensure the blacklist is filtered correctly with each update. Performance Testing revealed that the three ISPs filtering only the ACMA blacklist had no noticeable performance degradation that could be attributed to the filter itself. Circumvention A technically competent user could, if they wished, circumvent the filtering technology. Testing showed that the filters used for the ACMA blacklist only were more easily circumvented than other more complex filters used to cover a wider range and volume of material. Some ISPs proposed that further consideration be given to greater security and automation of how the ACMA blacklist is distributed and updates installed. Other Categories of Content In addition to filtering the ACMA blacklist, six ISPs filtered additional categories of content. The ISPs used DPI pass through monitoring technology and pass by hybrid technologies. Accuracy All six ISPs achieved 100 percent accuracy in blocking the ACMA blacklist. This was a requirement of the pilot. In blocking additional categories of content all six ISPs achieved 78 percent to 84 percent accuracy when assessed against the test list of URLs compiled by Enex TestLab (Enex). These results represent an improved level of performance when compared to previous Enex testing, and suggest commercially available filtering products are increasingly effective at including additional categories of content on their filtering lists. One hundred percent accuracy using these commercial lists is unlikely to be achieved as the content on different commercial lists varies and there is a high rate at which new content is created on the internet. Page 2 of 94

6 Testing was also undertaken against a list of content, prepared by Enex, considered to be innocuous and which should not be blocked by a filter. All participants experienced some level of over blocking in this test (i.e. blocking of some legitimate URLs). All filters blocked less than 3.4 percent of such content. Performance The majority of these filtering technologies, when correctly installed, enable the filtering of additional content with minimal or no performance impact. One technology, however, displayed a noticeable performance impact. This finding was similar to levels recorded by Enex in previous trials. Circumvention Filtering of additional categories of content enabled ISPs to implement measures which made some common circumvention techniques difficult. For example, a third party website which hides the origin of the requested content (proxy site) can be included in a wider list of URLs to be blocked. As a general rule, there appears to be a relationship between measures to counter deliberate circumvention and impact on internet performance (i.e. stronger circumvention prevention measures can result in greater degradation of internet performance). Customer feedback Customers who received a filtered service which included additional categories of content beyond the ACMA blacklist were provided with the opportunity to complete a survey on their experiences during the pilot. A small number of customers indicated they experienced some over blocking and/or under blocking of content during the pilot. These events were considered relatively minor and occurred only once or twice. A small number of customers also reported slower network speeds as a result of the service which filtered additional categories of content. Overall the service offered by the ISPs was considered effective by customers, with around two thirds of customers participating in the survey indicating that they would either probably or definitely continue using additional content filtering services. Customers expressed the view that it was important for there to be mechanisms for self management of the filter settings and improved visibility of the filter in action. Page 3 of 94

7 Costs The cost to implement filtering of the ACMA blacklist and additional lists of content is influenced by a number of factors including: the nature of the filtering solution adopted; cost of the filtering hardware/software; the extent to which updates of the blacklist are automated; ISPs implementing ACMA blacklist only filtering can expect minimal, if any, customer service costs; and fees associated with commercially provided lists for maintaining up to date URL lists and handling customer enquiries on filter settings. Other related findings Telstra While not a formal participant in the pilot, Telstra undertook its own testing of ISP filtering of a blacklist of up to 10,000 URLs using a domain name server plus proxy server filtering solution. No customers were involved in the Telstra trial and testing was conducted using Telstra s test environment (which is a replication of its network and used by Telstra for testing its products prior to release). Telstra found that its filtering solution was 100 percent accurate at blocking a blacklist of 10,000 URLs. Telstra also found there was no discernible performance degradation. Telstra did not test circumvention, because it considers that filtering can be circumvented by a technically competent user. Telstra found its filtering solution was not effective in the case of non web based protocols such as instant messaging, peer to peer or chat rooms. Enex confirms that this is also the case for all filters presented in the pilot. Telstra reported that heavy traffic sites could overload its trial filtering solution if included in the filtering blacklist. This is also the case for all filters presented in the pilot. New Zealand During the pilot, Enex TestLab engineers, in conjunction with the Department of Broadband, Communications and the Digital Economy (DBCDE) staff, met with staff in the New Zealand Department of Internal Affairs and key participants in the ISP filtering trials undertaken in New Zealand using a blacklist of around 7000 URLs. The Department of Internal Affairs advised that the outcome of the New Zealand trial broadly support the findings from the Australian pilot in terms of accuracy and performance. Circumvention testing was not conducted by New Zealand authorities when performing their filtering trial. Page 4 of 94

8 Variables affecting internet services Testing internet performance in a live environment requires a number of uncontrollable variables to be considered. Although these variables are unrelated to the filter, they may affect the speed of an individual internet connection. For example, distance from exchange/tower, condition and configuration of Customer Premises Equipment and customer computer system(s), and the number of subscribers connected to a service, versus the capacity of the upstream connection that the ISP maintains, commonly referred to as the contention ratio, will all affect performance, and can do so at 40 percent performance degradation over theoretical maximum linerate, or more in some cases. The performance results in the pilot are assessed in the context of these variables. Filter Setup The testing showed that while the configuration of the blacklist for a filter may present some initial difficulties, these can be resolved. Filter vendors were advised of these findings and responded to these in current versions/models. Some participants proposed that further consideration be given to greater security and automation of how the ACMA blacklist is distributed and updates installed. Enex considers that machine to machine transfer of the list is the most desirable distribution method. Page 5 of 94

9 Introduction Background Cyber safety Plan In May 2008, the Australian Government committed $125.8 million over four years to support a range of cyber safety measures, including education, law enforcement and internet filtering. Live Pilot On 10 November 2008, an Expression of Interest was issued, inviting interested ISPs to participate in a live ISP level filtering pilot for a minimum six week period. The pilot aimed to test a range of content filtering solutions in a real world environment, with the cooperation of ISPs and their customers. A limited amount of funding was made available to assist ISPs with the costs associated with participation in the pilot. Companies that wished to apply for this funding were asked to submit their applications to the Department of Broadband, Communications and the Digital Economy (the Department) by 8 December Sixteen applications to participate in the pilot were received, with representation from a cross section of the industry and filtering solutions. The applications were assessed by the Department and its independent technical advisor, Enex TestLab. Six ISPs withdrew their applications and one ISP was excluded for technical reasons. Agreement was reached with nine ISPs to participate in the pilot. Objective The objective of the ISP filtering pilot was to test a range of filtering solutions implemented within a range of ISP network environments, and across a broad range of technical platforms. For each type of filtering solution, the pilot aimed to investigate the: Accuracy of filtering, including over blocking and under blocking of content. Impact on network speed (performance) from the perspective of the user and ISP. Relative ease of circumventing the filtering. Ease of use from an end user perspective for filtering solutions that require end user involvement. Costs associated with introducing ISP filtering. Scalability of the filtering. Effectiveness of any additional functionalities of the filter product. Page 6 of 94

10 Methodology The pilot was conducted on behalf of the Department by Enex TestLab (Enex) in cooperation with the participating ISPs and their customers. Enex is an established provider of information and communications technology testing and benchmarking services. Enex provided technical assessments of ISP level filtering, including reporting on the results of these assessments. To reduce the impost on participants, testing was undertaken via a remote connection to the ISPs networks and did not require a physical presence at the various ISP locations. The participating ISPs provided Enex with access to both a filtered and an unfiltered service, enabling accuracy and circumvention testing as well as concurrent performance testing of the filtering technologies. Switching the filtered and unfiltered services during the pilot enabled Enex to determine whether it was the filter or other factors affecting network performance. One participating ISP (hereby called Participant1) was unable to perform the switch over of the filtering between services at this mid point in the performance test, due to the configuration and location of their filter and test services. All other service providers complied with this requirement. The purpose of the pilot was to test a variety of metrics across participating filtering technologies in a live ISP environment but not to select or rate the filtering technologies. Therefore, for the purpose of anonymity, ISP names and filtering solution names are not provided in this report. ISPs are referred to as Participant1 to Participant9 and filtering solutions as SolutionA to SolutionI. Pilot participants Nine ISPs participated in the pilot. Participants could perform filtering of the Australian Communications and Media Authority (ACMA) blacklist only, or filtering additional material based on the choice of the customer. Many filter vendors have a number of categories that permit administrators and customers to select from many subjects. Some vendors have over 100 categories with hundreds of thousands of sites listed. For the purposes of the pilot, filtering of additional content was optional for participating ISPs and their customers. Participants were tested for accuracy in blocking the ACMA blacklist only and all nine participants achieved 100 percent accuracy a base requirement of the pilot. Page 7 of 94

11 For accuracy, performance, and circumvention testing, the following ISPs provided filtering of the ACMA blacklist only: Participant1, Participant2 (SolutionF), Participant3 and Participant4. For accuracy, performance and circumvention testing the following ISPs provided filtering of the ACMA blacklist and additional content simultaneously: Participant2 (SolutionA), Participant5, Participant6, Participant7, Participant8 and Participant9. Filtering Technologies The filtering solutions and types of filters tested during the pilot are listed below. ISP Filtering solution/s Type Participant1 SolutionD DPI Pass through Participant2 SolutionA SolutionF Pass by Pass by Participant3 SolutionD DPI Pass through Participant4 SolutionC Proxy Participant5 SolutionE DPI Pass through Participant6 SolutionB Pass by Participant7 SolutionG Pass by Participant8 SolutionH Pass by Participant9 SolutionI Pass by It is noted that the same filtering technology was used by a number of participating ISPs, but the solutions were licensed and provided under different vendor/product names. Three key technologies were selected by pilot participants, pass by, pass through and proxy. Pass by filters A pass by filter does not require all traffic to pass through the filter. Pass by filters comprise two types: hybrid and port mirroring. Only hybrid pass by technology was used in this trial. Hybrid pass by filters consist of two stages. The most common first stage populates routers with IP addresses relating to the URLs to be blocked (generally using Border Gateway Protocol). The routers then divert any traffic to those IP addresses to a second stage. The second stage examines the diverted traffic to see if the actual URL request matches that on the block list. Most commonly the action by a filter is a block page being returned to the end user, otherwise the traffic is allowed to pass on and the site returned to the user. Page 8 of 94

12 If the request is for a site with an IP address that is not on the filter s translated list, then the request is processed as a normal transaction with no further involvement by the filter. The premise of hybrid technology is that the majority of traffic on a network is not to sites sharing an IP address with a site to be blocked, and therefore most traffic can pass by without examination (except for a cursory check against an IP list on the router). Hybrid pass by filters should not be confused with IP blocking. IP blocking occurs only at the router level, using a list of URLs translated to IP addresses to re route those addresses to be blocked. With the growth in technologies such as virtual hosting and load balancing, however, a single IP address can host a number of different URLs, so simple IP blocking is not accurate. In tests previously conducted by Enex, simple IP blocking results in approximately 20 percent over blocking of sites. Port mirroring pass by filters utilise a standard feature of routers to send a duplicate of traffic to a monitoring device. The filter is connected to the router using this port mirroring function, and examines a copy of all URLs flowing through the router. If the filter detects traffic to a blocked URL, it signals the router to interrupt, or reset that connection. Unlike the hybrid type, the filter must examine all the URLs to see if they are on the filter list. Vendors claim that because the normal traffic flow does not need to pass through the filter, there is potentially less performance impact. Pass through filters A pass through filter operates in line with the traffic, essentially examining every address passing through. There are a number of pass through technologies available, most of these are Deep Packet Inspection (DPI). DPI is not only used in content filtering devices but also to detect network attacks, malware and other security functions. Proxy filters A proxy server is a server that caches or stores requests from users for a variety of purposes traditionally to increase network performance to downstream end users if the upstream connection is limited. Today, proxy servers can also be used for content filtering by comparing a list of blocked URLs against the incoming requests and, where necessary, re directing to a block page. Proxies are commonly used as the second stage in conjunction with hybrid filters (described above). Page 9 of 94

13 Accuracy Testing Objective A key aim of the pilot is to test the ability of filtering technologies to accurately block internet content, in particular where that content is a defined list of URLs. Enex tested accuracy of the technologies to block a defined list of URLs (i.e. the ACMA blacklist). Enex also tested additional category filtering and the extent to which these technologies under block (i.e. allow access to content they are configured to block) and over block (i.e. block access to content they should allow). Methodology Three lists of URLs were tested during the pilot. The first is the ACMA blacklist. The second test list was created by Enex and contained content inappropriate for children. The third test list, also created by Enex, contained URLs of content that was appropriate for children (innocuous). The first list of URLs was used to test the extent to which the filter products blocked access to content contained on the ACMA blacklist. The Online Content Scheme (the Scheme) introduced in 2000 under the Broadcasting Services Act 1992 (Cth) (the BSA), regulates content on the internet. The Scheme is contained chiefly in Schedules 5 and 7 of the BSA. Under the BSA, prohibited content and potential prohibited content include content that has been classified or is likely to be classified Refused Classification under the National Classification Scheme. Where content is hosted in Australia and is found by ACMA to be prohibited, the ACMA has the authority to issue a take down notice requiring the relevant content service provider to remove the content from their service. Where content is not hosted in Australia and is prohibited, ACMA will notify the content to the suppliers of approved filters so that access to the content using such filters can be blocked. The compilation of URLs referred to filter providers is known as the ACMA blacklist. The blacklist is available to a small number of PC and local network based filter providers in Australia, and access is strictly controlled. All nine participating ISPs tested filtering of the ACMA blacklist of URLs. The second URL test list contained content considered inappropriate for children and included classifications in the range MA 15+ to X18+. Page 10 of 94

14 Material on the third test list contained URLs considered innocuous and were generally below MA15+. The second and third lists were not known to the vendors. They therefore also served as a check of the filter s ability to identify and block/pass relevant additional content. Six ISPs participated in testing the URLs on the second and third lists. Control tests Prior to performing the testing during the pilot using the three lists, each site on each list was tested by Enex to ensure that it was still live. Because each participant was tested at a different date/time, checking was performed for each site just prior to the formal accuracy testing being conducted. Blocking of the ACMA blacklist All nine participants tested filtering of the ACMA blacklist of URLs. The first URL index tested the extent to which the filter products in the pilot block a defined list of URLs i.e. the ACMA blacklist of prohibited URLs. For the purposes of the pilot it was necessary for each participating ISP to achieve 100 percent blocking of these sites before any further testing was conducted. Initially, several participants experienced difficulty loading and blocking the complete ACMA blacklist. Some of the filters needed adjustments to be made so that they could recognise URLs that were long and complex and included spaces. Others included colons, question marks and percentages. Some URLs were associated with more than one IP address and some URLs redirected the user to a second URL. Following consultations with the product vendors, all issues experienced with loading URLs contained on the ACMA blacklist were resolved. The result was that all participating ISPs achieved 100 percent blocking of the ACMA blacklist. Page 11 of 94

15 Results for accuracy tests ACMA blacklist only ISPs filtering the ACMA blacklist only Service Participant1 Participant2 (SolutionF)* Participant3 Participant4 ACMA Blacklist 100% 100% 100% 100% *Participant2 using SolutionF was involved in testing a simulated hosted filtering solution, i.e. a filtering solution hosted remotely of the ISP and potentially offered as a third party service to a number of ISPs. The SolutionF was hosted in Enex s data centre rather than at Participant2 s premises. ISPs filtering the ACMA blacklist and additional content Service Participant2 (SolutionA) Participant5 Participant6 Participant7 Participant8 Participant9 ACMA Blacklist 100% 100% 100% 100% 100% 100% Blocking additional content (based on user choice) The second list of URLs tested the extent to which the filter products blocked additional content, i.e. content that may be regarded as harmful or inappropriate for children, based on the choice of the user. This list was drawn from an existing database of URLs held by Enex. The content on this list would likely be classified as MA15+, R18+ and X18+. A proportion of the content considered to be strong M was regarded as being close to the MA15+ classification, and was also included on the test list. Inappropriate for children test list Content on the inappropriate for children test list included: Gambling Lingerie/Swimsuit Nudism Profanity Sex Adult Drug advocacy Gross content Racism/Hate Terrorism/Crime Page 12 of 94

16 Blocking of innocuous content (over blocking) The third URL index test measured the extent to which the selected filter products over block (i.e. block access to content that is regarded as innocuous). This third index was drawn from an existing database of URLs held by Enex. The content on this list is likely to be rated in the range G to M. The content on this list, while innocuous, is also designed to potentially lead some filters into recording a false positive, for example, references to sperm whales and robin red breast for example. Innocuous test list Content in the innocuous test list included: Animals Cooking Search/Reference Science News/Weather/Sport People/Travel Plants Computers Government Children Art/Literature Results for accuracy tests additional content Accuracy testing results are as follows: All filters participating in additional content filtering in the pilot blocked between percent and percent of inappropriate material. All filters participating in additional content filtering in the pilot blocked less than 3.37 percent of innocuous content. ISPs participating in filtering additional content Participant2 Service (SolutionA) Participant5 Participant6 Participant7 Participant8 Participant9 Inappropriate 80.72% 84.65% 80.97% 80.72% 78.80% 82.03% Innocuous 2.76% 3.17% 2.78% 2.44% 2.87% 3.37% Enex considers it unlikely that any filter vendor would achieve 100 percent blocking of the URLs inappropriate for children without significant over blocking of the innocuous URLs because the content on different commercial lists varies and there is a high rate at which new content is created on the internet. Enex has also noted, through previous testing, that the higher the accuracy the higher the over blocking. Page 13 of 94

17 Enex considers any score above 70 percent for the second list would be reasonable by industry standards, providing there is zero to very low over blocking of the third list. In terms of over blocking the results of this trial show that, while an improvement on previous testing levels, this is still considered high. A successful outcome, from a filter vendor perspective, of the second and third URL list tests would be a high percentage of blocking of URLs in list two, matched by a zero to low blocking of URLs in list three. Blocking rates of below 2 percent would be considered low. Where additional category filtering is provided, reporting mechanisms to notify the filter vendor of potential over blocking would be beneficial. It would also be beneficial to provide the user a visual check/confirmation that the filter is active and operational. Page 14 of 94

18 Network Performance Testing Objective The objective of the performance testing is to identify the impact, if any, on the end user connection due to the introduction of a filtering solution. Methodology Each participating ISP provided Enex with two sample internet services: filtered and unfiltered. Each service provider was given two identical, pre configured laptop computers to connect to their sample filtered and unfiltered services. Enex test engineers then remotely accessed these laptops and conducted the technical testing components of the filter pilot. Mid way through the performance testing period participants were required to switch the filtering to each sample service, swapping the sample filtered service with the sample unfiltered service. This enabled Enex to identify and record performance disparity in the live environment that may have been caused by factors other than the filter itself. Using Enex s emetric network performance toolset, the following tests were conducted on the services provided by each participating ISPs: Webpage download test; Streaming download test; Upload test; and Latency test. All tests were performed to/from a single Melbourne data centre with sufficiently high bandwidth connectivity ensuring consistency in performance results across all participants. This also ensured that no bottlenecks in the transmission performance or latency were due to the test environment or tool. At one participant s site, engineers installed a network load generator to simulate an artificial load on the filter and network under test to ascertain what, if any, network performance impact was introduced by the filter while under above average and sustained load. Load generators are used by test laboratories and network engineers to gauge the maximum network system throughput or identify network bottlenecks by simulating larger than normal traffic volumes. Using a load generator in this participant s network ensured results were consistent with measuring the performance scalability of the participant s filtering solution and could be compared to the non loaded test results. Page 15 of 94

19 Web page download test The web page download test was performed using both filtered and unfiltered internet connections. The test involved downloading a set of predefined websites and recording the time taken to complete the download of each website. A combination of dynamic and static websites was used. The test was repeated at regular intervals over a period of time. The web pages combined size was approximately 8MB. (A half size sample was used when assessing dial up services due to the significantly slower speed less than 56 kilobits per second.) Frequency: Every 15 minutes over a 7 14 day period. Streaming download test The streaming download test was performed using both filtered and unfiltered internet connections. The test involved recording the time taken to download a single file (approximately 2MB in size). The file was encrypted so that it could not be compressed and was randomly generated at the time of testing to prevent caching. This test assessed how efficiently media files (i.e. music or video files) were downloaded. Frequency: Every 15 minutes over a 7 14 day period. (Frequency for dialup testing was decreased) Upload test The upload test was performed using both filtered and unfiltered internet connections. The test involved recording the time taken to upload a single encrypted file (approximately 2MB in size) from a sample service to a designated server. Frequency: Every 15 minutes over a 7 14 day period. (Frequency for dialup testing was decreased.) Latency test Latency is the time that it takes for a packet of data (that is a certain size) to travel from one location to another, and is generally measured in milliseconds (ms). An example is real time audio such as a telephone call, where a delay of 300ms or more is noticeable to the human ear. In networking terms, engineers aim to have a round trip time of less than 300ms. This ensures Quality of Service for real time dependent traffic such as Voice over Internet Protocol (VoIP) services. For the purposes of the pilot, latency was measured to see if there was any noticeable impact when filtering was introduced. The latency test was performed using both filtered and unfiltered internet connections. Latency was measured by determining the total round trip time from the sample service to a designated server. Frequency: Every 15 minutes over a 7 14 day period. Page 16 of 94

20 Testing a filtered and unfiltered service Testing of both services was conducted in parallel (where possible) over a 7 14 day period. Enex ran the same tests for a further 7 14 days (the exception being Participant1 discussed later) switching the services for the test from filtered to unfiltered and vice versa. This is important because the test needed to identify any performance disparity in the live environment that might have been caused by factors other than the filter itself for example, factors such as distance from exchange/tower, condition of cabling, transmission differential and modem or ISP equipment variances. It is commonly recognised that internet service performance is variable due to these (and other) factors. This was taken into consideration when comparing the filtered and unfiltered services. Scalability testing using a load generator As the pilot was conducted in a live environment, Enex evaluated the filtering technology in a simulated heavy load environment. For the pilot, pass through filtering was load tested. A load generator was installed in the ISP s network to simulate a user load of 1.6Gbps. Enex then conducted performance testing to assess scalability and whether the filter adversely affected internet performance under higher loads. During the pilot and testing in a live ISP environment it was not technically possible to introduce artificial loads across all the participating ISPs and the filtering technologies. Conversion of URL lists to IP address lists Recognition of all IP addresses associated with a given URL is a possible concern for filter vendors who rely on converting URL lists to IP address lists for initial interpretation at the router level. Many large scale websites and hosts commonly implement a number of servers in a server farm or cluster for load balancing (to maintain performance). If a blacklisted URL resides on such a system, the filter vendor would need to identify all potential IP addresses associated with that URL. An increasingly common technique used to negate filters is known as fast fluxing and involves the rapid and automated change in IP addresses. This technique can be effectively employed against a number of filters that block using the IP address. Importantly, it should be noted that this technique is employed by providers of content rather than end users. The ACMA blacklist does not simply include top level URLs. It is, in fact, very granular and may specify detail right down to a particular target within a site (e.g. the actual page listed on a site). Other jurisdictions blacklists (such as New Zealand s) contain the top level URL only, so everything hosted on that site is considered blacklisted. Page 17 of 94

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