Contacting Amazon.com support — where is that number?

Phone numbers have been updated for easy dialing. Click or tap to dial.

More and more, companies are hiding their support phone numbers behind layers and layers of web pages. They simply don’t want you to call in. They seem to think that their automated systems are so bulletproof that there is no need ever to talk to a human being. Well, Amazon has taken this to the extreme. Amazon is now so hands off, even their Amazon Web Services site has no sales phone number. As if the automated signup and sales process is so fool-proof that you won’t fall into any kind of trap… what a joke!

So, the question begs, how the heck are you supposed to ask questions about their services or about charges on your cards? Clearly, a company can’t do business like this long term. Customer Service is everything and hiding your support people behind layers of web pages is so completely counter to sales and support, I don’t understand how these companies even stay in business.

What are consumers to do except get more and more frustrated? Instead of getting frustrated, this article is here to expose these hard-to-find phone numbers for all to see and use.

12 Responses

I am a customer from Israel Having problems with my english and computer. Not so young any more I cant reach any one in the Phone I would like to chat or to write an Email to inquire about an order and no way I am very frustrated and worry about my order Hope to get a reply Thanks

However, here are some steps to help you get to someone who can help you with your order.

1. While you are logged into your Amazon account containing the order, scroll to the bottom of the page and look for the link named ‘Help’ and click it.
2. In ‘Browse Help Topics’ look for ‘Need More Help’ and hover to reveal ‘Contact Us’ and click it.
3. From the ‘Contact Us’ page and under area number 1, select ‘An order I placed’ and choose the order you have questions about.
4. Under area number 2, choose ‘Where’s my Stuff?’ then ‘Checked status of an order’.
5. Once this is selected, area 3 will appear. Choose ‘Phone’, ‘Chat’ or ‘Email’ (whichever of these is available) and go forward from there. Choose whatever method works best for you to find out information about your order.

I don’t have the AWS customer service number handy. If I find it, I will update the article. However, I believe the support phone number is only handy if you have the right support contract to use it. If you don’t have the proper paid support level, they likely won’t talk to you on the phone. I’d suggest logging into your AWS instance and opening a ticket instead. If you need to talk with someone urgently, I’d suggest that you add a comment into the ticket that you need to speak to someone on the phone regarding your issue and leave your phone number in the ticket. Hopefully, they will call you.

I’ve searched a number of times for this phone number and it simply doesn’t exist. Amazon doesn’t offer a direct number to the AWS support team. Instead, you will have to log into your AWS account and create a ticket. When creating your ticket, I believe you can request an immediate callback on that issue. Once you create your ticket, they will call you back within a few minutes assuming your support contract has 24/7 phone support.

There is no direct number other than 1-866-216-1072 or 1-206-266-2992, which are designed to be used for Amazon store purchases. You can call these numbers and request to be transferred to AWS Support. You will have to work your way through the phone prompts to reach Amazon store support to request this transfer. Note that if you do not have a support contract that offers phone support, they won’t talk with you on the phone even if you do reach them. Your support plan must have phone support.

If your support plan does have phone support, it’s much faster to create a ticket and request a callback (or use chat). This is the way AWS has designed their support system. If you wish to try and call in directly, you’ll find that this is likely to slow you down and not get you the support you need timely, particularly if you’re having a priority 1 failure on AWS. It’s always best to use the system as the business has designed it to be used. If you go out of that design and try to make contact in a way that isn’t supported, you may find that it’s much more complicated, inefficient and slow.

I think that amazon has brilliant customer service. I have to get in touch a few times and has no problems at all – just typed in “contact amazon” into google and it was the first thing on the list of results. From there you get the option of THEM CALLING YOU WHEN YOU WANT, online chat (which I use as it is very good) and the option to email them (you get a response within 24 hours).

There’s no question that Amazon’s customer service works fine. It’s not Amazon’s customer service that is at issue here. It’s the fact that you had to go to Google to search for a phone number belonging to Amazon’s customer service. This simple act speaks volumes of what’s wrong with Amazon’s site. For any retail site, this information should be front and center on the site (or at least readily available as a link in the page’s footer). Instead, it’s buried behind screen after screen of information under each account. Basically, you can’t get to this information easily or quickly without first logging into Amazon, without having purchased a product or without the help of Google. This is the problem. Amazon doesn’t really want you to call or write them. They will help you once you do, but getting to the forms or the contact information is a chore and difficult. Hence, the need for sites like this.

Once you finally find the information to contact them, it all works well and with the speed required. It’s just that Amazon doesn’t make it anywhere as easy as it should be to manage the returns process for items. Why Amazon has to make it so difficult to get to the number is unknown, but probably has something to do with the work culture at Amazon.

The fact that you ended up on this Randocity blog responding to this very article specifically says that you were looking for Amazon’s number on Google. What else does that say? It says that Amazon has failed at a very basic retail web site function.. to provide its users with easy access to customer service contact information. Once you jump through their hoops, they’re willing to help you.