The ability to submit tickets via email and the help desk, as well as the ability to view existing tickets and knowledgebase articles will be unavailable during parts of the maintenance. Any requests submitted via email will be processed immediately after the maintenance is complete.

There are a few notable changes for users of the ticket system in this update:

The theme has been refreshed and many UI elements have been adjusted slightly, though the overall layout remains unchanged

Performance improvements have been made across the software

New GDPR compliance prompts have been added when submitting personal information

You may now request the system send ticket notifications to all email addresses registered under your account

While the maintenance window has been set for 2 hours, we expect the upgrade process will take less than 1 hour to complete. We are allowing extra time for testing and to tend to any unexpected issues that may occur.

If you need urgent assistance during the upgrade, please call us at (312) 602-2689. This maintenance will not affect any monitoring, billing, or management systems.