Oracle Marketing Cloud is looking for a passionate and talented Technical Consultant to join our team in Singapore. To out-perform and out-compete, a team is only as good as the contributions of its players. At OMC, we strive to find passionate, ethical and creative individuals who want to be part of a team that is only satisfied with being NUMBER ONE. We look for players that willingly share their expertise with others, are a source of energy, and put the needs of the team above their own personal gain. They must be able to demonstrate resourcefulness, motivation and initiative. They must be constantly looking to improve, extend and push the limits of growth; while seeking and respecting input from others.

As a Senior Principal Consultant, you will work with mid-level executives, marketing managers, and IT developers to kickoff and lead our partnership and technical integration with clients utilizing Oracle Marketing Cloud products. Clients will depend on you to align Oracle’s technology with their custom revenue, marketing, and analytics needs, which you will incorporate into the client’s ongoing strategy. Operate independently to provide quality work products to an engagement. Build a strong personal brand in the community and provide strong sales support. You will also working closely with internal Oracle account teams to assist in their management of self-service and managed-service accounts. You will work with C-Level executives, media planners, web developers, and data analysts to ensure adoption and success on the Eloqua, Responsys, Infinity or Maxymiser products.

PRIMARY RESPONSIBILITIES:

• With a focus on your B2B or B2C marketing background, draw from your experience and provide Best Practices to provide a clear path for customers to drive more value from OMC products

• Leverage your marketing knowledge and best practices to collaborate with customers to assist in architecting campaigns, automated programs or other areas

• Manage expectations and delegate share of work effectively to drive success while staying within scope of the service

About Company

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases