Call center slang. This word encompasses the statistics that are taken on call center agents to determine their worth. Usually includes average handle time (AHT), wrap, hold time and a few other basic metrics as well as a few 'spin' metrics added by the client to give the client a feeling of control.

They said Rob got canned because of poor metrics, but we all know the real reason.

1. A system of measurement that makes more sense, is easier to comprehend and is standardized such that it is awesome to use.
2. An adjective that describes something as making more sense, better, and/or more awesome than any other possibility.