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I'd try turning pre-conditioning ON, reboot, turn it OFF again, reboot again, and see if it clears it. If not, I'd call Tesla.
There have been many reports in past software updates of various settings getting mangled during an update, so assuming you just lept to 7.1 it's possible this is one of those times, when it happens, often a setting is different from what the control shows, toggling the control and rebooting can solve it if that's the case. If not, something's weird and Tesla will need to figure out what happened. (or you need to recover the ipad from the kid in the next room who keeps pressing the "on" button in the app )

Meta

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