Access your data‍on any device, at any time,from your own secure cloud vault.

We make digital asset managementquick, safe, and easy.

Even if you have terabytes of data, stored among multiple clouds and devices, finding your files and photos should always be safe, quick and easy. This is precisely the reason FileShadow was created. We aggregate from multiple clouds and storage sources into one secure, searchable cloud vault, so that your data is always at your fingertips - from any device or virtual desktop - whenever, and wherever you need it.

Our Team

TYRONE PIKE

Since the launch of his first venture, LAN Systems, in 1983, Tyrone has founded and led more than 10 companies. His journey has included self-funded launches (such as his current company, FileShadow, Inc.), as well as venture-funded startups, sojourns in some of the largest technology companies (Intel, Citrix, Ungermann-Bass) and even a few IPOs. He has held numerous top executive positions within software, software systems integration and networking infrastructure companies with expertise spanning a wide range of domain areas: cloud computing, messaging, archiving, disaster recovery, networking and Web services. Tyrone is the Founder and CEO of FileShadow, Inc. He holds an AB in Architecture from Princeton University.

JEFF LOOMAN

Jeff has been working in software development for over 35 years, both as an engineer, in engineering management, product management, and product placement strategies. He is currently the Vice President of Engineering at FileShadow, Inc. and has worked for a variety of large companies such as WordPerfect, Novell, Apple Computer, and Corel and small companies such as AccessData, eDepoze, and FileShadow. He has been involved in the production of numerous software packages predominantly focused on business productivity in a collaborative environment, focusing on the needs of individual entrepreneurs, corporate executives, and everything in between. Jeff holds a BS/CS degree with an emphasis in computer science from Brigham Young University.

ANDREW HYDE

Andrew is the acting CFO of FileShadow, Inc. He has over 25 years’ experience in the finance industry, with a broad perspective on strategy and execution coupled with a willingness to drive down to the details. He has a history of making order out of chaos, simplicity from complexity, demystifying processes, and creating sustainable business models. Andrew’s specialties are: M&A, SarBox, competitive analysis, and revenue recognition. Andrew holds a MBA from Columbia University and a BA in economics and business administration from Principia college.

Provo company, FileShadow, has formed an integration partnership with Fujitsu Computer Products of America, Inc., allowing consumers to scan documents directly into their FileShadow Vault from the Fujitsu ScanSnap iX1500, S1300i and iX100 models.

Provo company, FileShadow, has formed an integration partnership with Fujitsu Computer Products of America, Inc., allowing consumers to scan documents directly into their FileShadow Vault from the Fujitsu ScanSnap iX1500, S1300i and iX100 models.

Provo company, FileShadow, has formed an integration partnership with Fujitsu Computer Products of America, Inc., allowing consumers to scan documents directly into their FileShadow Vault from the Fujitsu ScanSnap iX1500, S1300i and iX100 models.

New Family History Product: FileShadow Family Vault™

FILESHADOW FAMILY VAULT™ ARCHIVES AND PROTECTS FAMILY DOCUMENTS

Salt Lake City— FileShadow, Inc. today announces the FileShadow Family Vault™—supporting family history buffs, genealogists, individuals and families in collecting, curating, storing and preserving precious family documents. The new service collects content in real-time, storing it in a dynamic family archive.

FileShadow Family Vault™ Archives and Protects Family Documents, Photos and Digital Assets

FileShadow, Inc. today announces the FileShadow Family Vault™—supporting family history buffs, genealogists, individuals and families in collecting, curating, storing and preserving precious family documents. The new service collects content in real-time, storing it in a dynamic family archive.

FileShadow Family Vault™ Archives and Protects Family Documents, Photos and Digital Assets

Individuals, families and family history buffs now have a secure way to collect, curate, share, categorize and publish precious documents, photos and digital assets within a real-time, dynamic family archive

FileShadow Family Vault Archives and Protects Family Documents, Photos and Digital Assets

FileShadow, Inc. today announces the FileShadow Family Vault™—supporting family history buffs, genealogists, individuals and families in collecting, curating, storing and preserving precious family documents. The new service collects content in real-time, storing it in a dynamic family archive.

FileShadow Family Vault™ Archives and Protects Family Documents, Photos and Digital Assets

FileShadow Family Vault™ Archives and Protects Family Documents, Photos and Digital Assets. Individuals, families and family history buffs now have a secure way to collect, curate, share, categorize and publish precious documents, photos and digital assets within a real-time, dynamic family archive

FileShadow Family Vault™ Archives and Protects Family Documents, Photos and Digital Assets

RootsTech—FileShadow, Inc. today announces the FileShadow Family Vault™—supporting family history buffs, genealogists, individuals and families in collecting, curating, storing and preserving precious family documents. The new service collects content in real-time, storing it in a dynamic family archive.

FileShadow Family Vault™ Archives and Protects Family Documents, Photos and Digital Assets

RootsTech — FileShadow, Inc. today announces the FileShadow Family Vault™—supporting family history buffs, genealogists, individuals and families in collecting, curating, storing and preserving precious family documents. The new service collects content in real-time, storing it in a dynamic family archive.

User Locations

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FAQ

Why do I need FileShadow? I already have GoogleDrive and OneBox.

Most of us have several different cloud accounts - some we set up ourselves and some that were created when we signed up for Google, Microsoft, or Apple. FileShadow is the place where you can archive all of them in ONE place. But we don’t just archive them. We also allow you to tag files/folders and search across all of your cloud accounts.

We also keep a history of revisions and attach thumbnails of all iterations so that you can easily compare them. We allow you to share files with other FileShadow users and track which files are shared. For many of your cloud accounts, any changes you make to the files will automatically be synced to FileShadow. The only thing we won’t automatically do is remove files you’ve deleted from your cloud accounts. As an archive, we want to make sure all your files are there, just in case. You can delete from within FileShadow, but we will never delete for you.

But wait! There’s even more. We can also load files from your hard drive or local storage account. Simply download our Desktop Client from your online FileShadow account and we will archive them, too. The Desktop Client also allows you to edit a file. The Edit downloads the file, opens it in the applicable application, uploads the changed file when you click save, and keeps a revision history.

We think you’ll love what we have to offer and invite you to give FileShadow a try.

Why are some of my GoogleDrive files missing?

We’ve seen this happen a few times and have found that when a file isn’t loaded from GoogleDrive it’s usually because of a permissions issue. To be specific, our database shows that Google is returning a 401 error, “Invalid Credentials”, even though it shows the user is the owner. We’re working on resolving this issue with Google. In the meantime, you can try saving the file to your hard drive or local storage area, deleting it from GoogleDrive, then copying it backup to GoogleDrive. This will often solve the issue.

I can’t get the verification code you sent me to work…

We’ve got you covered! Along with the verification code we also send a confirmation email. Simply go to your email, open the email from FileShadow, and click the “Verify Your Email” button.

How do I use “Drag and Drop” to upload files or folders into FileShadow?

To upload files or folders into FileShadow, start at the File List dialog. With that dialog open, click on a file/folder on your desktop and drag it into the File List. If you want to “Drag and Drop” from somewhere other than the desktop, open the Explorer in Windows or the Finder on Mac. Locate the file/folder you wish to upload then click on it and drag it to the File List in FileShadow.

Once you have dropped the file/folder into the File List, FileShadow will process those items and add them to the list. If you’ve uploaded a folder and want to see it, you can turn on the Folder View and navigate to the path of the folder.

Does FileShadow retain any of my cloud storage login credentials?

No. FileShadow uses a technology named OAuth2; a protocol with which FileShadow can access data stored in your cloud storage account without any of your account and password information.

How do I upload files from my local storage (hard drive, etc.)?

To upload local files and folders you will need to install the FileShadow Desktop Client. Open FileShadow in your web browser, go to the Storage Accounts screen (click the Cloud icon in the upper right corner), then click the “Download Mac” or “Download Windows” button on the upper right. An executable file will be downloaded; run that executable. When the install is complete, launch the desktop client. You will login with the same credentials as your web account.

The first screen displayed is the Preferences dialog. Choose the folders you wish to upload and click APPLY.

To view the files uploaded:

For Windows, expand the Tool Tray, right-click on the FS icon, and choose “View Files”.

For Mac, click the FS icon on the Status menu, and choose “View Files”.

For Mac, click the FS icon on the Status menu, and choose “Upload Files”.

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To Set up Two Step Verification (for Added Security)

If you would like to add additional security to your FileShadow account, you can set up Two Step Verification. With Two Step Verification, in addition to having a password, a security code will also be sent to your phone that you will need to enter to access your FileShadow account. To turn on this feature, click on the User Icon on the upper right corner of the FileShadow window. It looks like a little person. Click on “Manage Account”. On the side bar on the left of the window click “Change Security”.

The “Change Security” popup will be displayed, click “Enable”. “Please Enter Verification Code” dialog will come up instructing you to enter the approval code sent to your mobile number. Once you’ve entered the approval code the “Security Backup Codes” popup will display.

Because you may not always have your phone with you when logging into your FileShadow account, we have created backup codes for you to enter. Simply type in one of these codes after entering your password. Once a backup code has been used it can’t be used again. Be sure to copy the list of codes and keep them in a secure location. Click “Close”.

The next time you login to FileShadow you will be asked for a Password and a Verification Code.

How to Change the Phone Number on Your Account

To change the phone number on your account, click on the User Icon on the upper right corner of the FileShadow window. It looks like a little person. Click on “Manage Account”. On the side bar on the left of the window click “Change Phone”, enter the new phone number. Click Save.

How to Change Your Email Address

To change the email address for your account, click on the User Icon on the upper right corner of the FileShadow window. It looks like a little person. Click on “Manage Account”. On the side bar on the left of the window click “Change Email”, enter your new email address, re-enter the new email in the “Confirm Email Address” field, click Save.

How to Change Your Password

To change your password, click on the User Icon on the upper right corner of the FileShadow window. It looks like a little person. Click on “Manage Account”. On the side bar on the left of the window click “Change Password”, enter your old password, then enter your new password. Click Save.

What’s the red triangle next to my file or thumbnail?

We’re so glad you asked! The red triangle, or “twiddle” as we like to call it, means that the file has been edited. If you click on the twiddle it will turn to point down and expand to show the history of the file. To contract the edit history, simply click on the twiddle again.

Can I set FileShadow up on my Windows server?

Yes, FileShadow can also be set up on a Windows server. An administrator must first create a FileShadow account that will become the target of the corporate shared drive (call it a server account). The FileShadow Desktop App would be installed on the server and will sign in to the server account. The shared folders would be identified using the Preferences view in the FileShadow Desktop App, and the files from the server would be copied to the FileShadow vault. The administrator of the server account would then add other FileShadow users as Reviewers, and share the folders they want users to have access to. Users would then have full access to the files on the shared drive/folders with all of the functionality built into FileShadow.

Does FileShadow support Drobo Devices?

FileShadow supports both Directed Attached Storage (DAS) and Network Attached Storage (NAS) devices, including the Drobo 5N, 5N2, and the 810n with an app available on the Drobo Dashboard. To make files in a user's share on a Drobo, the Drobo administrator installs the application and registers the Drobo with FileShadow. From there they associate a user's share with an individual FileShadow account. Once completed, all of the files in the user's share are uploaded to the FileShadow account and are fully searchable. As changes are made to files on the Drobo, those changes are reflected in the user's FileShadow account automatically as revisions on the modified files.

Does FileShadow support Network Attached Storage (NAS) Devices?

FileShadow supports both Directed Attached Storage (DAS) and Network Attached Storage (NAS) devices, including the Drobo 5N, 5N2, and the 810n with an app available on the Drobo Dashboard.

Can I sync FileShadow with my Windows desktop as a source?

Both macOS and Windows systems are supported by using the corresponding FileShadow desktop application. With these applications, the user can target direct attached storage devices such as flash drives, and external hard drives.

Can I sync FileShadow with my macOS desktop as a source?

Both macOS and Windows systems are supported by using the corresponding FileShadow desktop application. With these applications, the user can target direct attached storage devices such as flash drives, and external hard drives.

What cloud storage vendors does FileShadow support?

While other cloud services may provide a temporary landing spot for some of your data, FileShadow provides a secure, cloud-based vault that aggregates files from any number of cloud storage options, including DropBox, GoogleDrive, OneDrive (personal), OneDrive (business), Box, Adobe Creative Cloud, and Adobe Lightroom (directly through user authorization).

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Does FileShadow support DNG files?

Yes! DNG files (the format used for Leica Cameras) is supported by FileShadow. These files will import and view without any issue.

Where do I find the FileShadow application on my Drobo 5N, 5N2, 810n?

Administrators can find the FileShadow application in the Drobo Dashboard, appearing in the "Popular", "Cloud" and "Remote Apps" categories. You can always find the FileShadow App in the "All" category, and after it is installed it will appear in the "Installed" category.

Are all file operations done on Creative Cloud being recorded by FileShadow?

No. Currently CreativeCloud does not notify FileShadow immediately when changes to a file occur; for instance, renaming a file, or moving a file to another folder. However, FileShadow preforms a nightly scan of your files and registers any unreported modifications.

Are all file operations done on Lightroom Photos being recorded by FileShadow?

No. Currently Lightroom Photos does not notify FileShadow immediately when changes to a file occurs; for instance renaming a file, or moving a file to another folder. However, FileShadow preforms hourly scans of your files registering any modifications.

Why are there files in FileShadow that I don’t see on my GoogleDrive?

Upon occasion folders and files on GoogleDrive become disconnected and you can no longer navigate to them by drilling down through the folders; though if you know the name of the file you can search for it. When FileShadow encounters files or folders like this, they are “attached” to the root folder and treated just like any other file on your GoogleDrive.

How do I publish a collection of files? (Publish):

From either the Source Accounts page or the File List page, select the Share icon located in the title bar in the upper, right corner. It’s the fourth icon from the right.

Click ADD COLLECTION

Enter a Collection Label then checkmark, “I have read and agree to the Publisher’s EULA”, after reading it, of course. At this point just click CLOSE, then click DONE.

You’re now ready to add files to the Collection.

Go the File List, checkmark the files you’d like to add your Collection.

Click the Share icon on the bottom right of the window. It’s an arrow that points to the right.

Choose your Collection. Click APPLY. You will get a popup that says, “Successful Share”. Click CLOSE.

Click the Share icon in the upper right corner, click the COPY LINK button next to the collection

Paste that link into an email or a message and send it.

If you’d like to check the link simply open a web browser and paste the link into the URL address.

How do I share files with people not using FileShadow?

To share files with other people who don’t have a FileShadow account, you’ll need to create a “Public” collection.

Click “Manage” on the left-hand side bar.

Choose “Collections”.

Under “Actions” on the left-hand side bar, click “Create Collection”.

Type in a “Collection Title”.

Enter a “Description” if you’d like, it’s optional.

Click inside the “Type” field and choose “Public”.

You will need to accept the EULA agreement, then click “Create” – You will see this new Public Collection in the Collections list.

Click “Files” on the left-hand side bar.

Checkmark the files you’d like to share and click “Add to Collection” from the side bar.

The “Add to Collection” dialog will appear, choose the Collection you just created and click “Add”.

When you’re ready to share your files with others simply go to Manage, Collections, find the Public Collection, click either the clipboard or email icon on that line.

If you click the Clipboard icon the link to your collection will be copied to the clipboard. You can send this link to the people you’d like to have the files. They will then need to paste this link into a web browser.

How do I share files with another FileShadow user (Share)?

You can share files with another FileShadow user by creating a Shared Collection.

Click “Manage” on the left-hand side bar.

Choose “Collections”.

Under “Actions” on the left-hand side bar, click “Create Collection”.

Type in a “Collection Title”.

Enter a “Description” if you’d like, it’s optional.

Click inside the “Type” field and choose “Shared”.

Enter the email address for the FileShadow user you’d like to share with.

Click “Create” – You will see this new Shared Collection in the Collections list.

Click “Files” on the left-hand side bar.

Checkmark the files you’d like to share and click “Add to Collection” from the side bar.

The “Add to Collection” dialog will appear, choose the Collection you just created and click “Add”.

Can I share files with someone that does not have a FileShadow account?

Yes, you certainly can. In FileShadow, you can share files with another user (Share feature) or create a collection to share files with a person(s) who don’t have FileShadow (Publish feature).

What do I do if I don’t see the FileShadow profile in the ScanSnap software?

If you are trying to add a new FileShadow profile for your ScanSnap device (iX1500, S1300i, or iX100) and don’t see the FileShadow option in the list you can do the follow:

Verify the version of the FileShadow client you have installed. Do this by choosing the About option from the FileShadow menu. If you have version 5.1.0 or later, skip to step three below.

If you need a new version of the FileShadow client software, you can download it from the fileshadow.com home page using the Download App button. Once downloaded, you can install it as you normally would any application on your operating system. Then skip to step four below.

Restart the FileShadow software by choosing Quit FileShadow and then launching FileShadow again from your Dock or Launchpad (macOS) or the System Tray (Windows).

Restart the ScanSnap Home software by choosing Quit ScanSnap Home from the menu and then launching the ScanSnap Home software.

You should now see FileShadow at the bottom of the list in the Application section when adding a new profile.

How do I use my Fujitsu ScanSnap iX1500 scanner with FileShadow?

You may scan directly into your FileShadow vault with the Fujitsu ScanSnap iX1500 scanner. To take advantage of this seamless integration, follow these simple steps and you will be scanning directly to FileShadow in just a few minutes.

Make sure your scanner is connected to the same WiFi network as your Mac or PC.

Download and install the FileShadow Desktop Client (v5.1.0 or higher) on your Mac or PC. This can be done by clicking the Download App button from the fileshadow.com home page.

Open the ScanSnap Home software and click the Scan button in the upper left. This will display the display the scan window.

Select the Add profiles button on this window.

Scroll to the bottom of the profiles list on the left. You will see the FileShadow option at the bottom, in the Application section.

Choose the FileShadow profile and set the configuration according to your needs.

Click the Add button and the newly configured FileShadow profile will be on the display screen of both your scanner and ScanSnap Home software.

Load a document or photo into the scanner, select the FileShadow profile on the scanner display screen, and tap the Scan button.

That is all there is to it!

For all future scanning, if the FileShadow Desktop Client is running in the background all you need to do is load a document or photo in the scanner, select the FileShadow profile, and tap the Scan button. It is that simple!

Does FileShadow support Boolean searching?

Yes. By default FileShadow automatically configures each search request to return the best results for most users. However, you can use Boolean operators to yield a more targeted search result. Please note that all automatic rules are disabled when a search term includes any boolean operator.

Supported boolean operators include:

Use an OR between terms where either terms exist anywhere in the text of a document.Use an AND between terms where both terms exist anywhere in the text of a document.Use NOT to exclude documents that contain the term after NOT.Use a * (asterisk) to designate a multi-character wildcard search.Use the ? to designate a single character wildcard search.Enclose a phrase with quote marks (“”) to search for a specific set of terms, such as "zip code”.

Grouping (advanced):

This boolean search option supports the use of parentheses to group clauses to form sub queries. Grouping can be very useful if you want to control the logic for a query.To search for either "takeover" or "listing" and "code" use the query: (takeover OR listing) AND code.

Will FileShadow automatically geotag my photos?

If GPS/location is enabled on your camera/phone at the time a picture is taken, FileShadow will automatically read the location from the metadata and geotag the photo for you. If not, or if the photo was not taken with a device that allows geolocation tagging, you can tag your photos manually once they have been uploaded into FileShadow.

How do I assign a location to a file?

To assign a geographic location or “geo location” to a file, check mark the file, then click the pin icon located in the bottom right corner of the screen. The “Set File Location” window will be displayed. You can set the location by manipulating the map to the desired location and double-clicking or type in the location and press ENTER. You can also enter latitude and longitude coordinates. Any file type can have a location associated with it.

Can I add more than one email to a Shared Collection?

Yes, you can! After you’ve created a Shared Collection you can add more emails.

Go to Manage: Collections.

Mark the Shared Collection.

On the left side bar under Actions there will be the option, “Share with User”. Click on it to add another email.

I deleted some files from my cloud account but they’re still showing in FileShadow.

You’re welcome! As an archival tool we want to make sure you don’t lose anything; for this reason, we won’t remove files that you’ve deleted from your cloud accounts. You can go into FileShadow and delete them there, but we will never remove files on our own.

What happens if FileShadow encounters a file infected with a virus?

Most cloud storage vendors do not allow FileShadow to acquire infected files. Should this occur, infected files will not be copied to your FileShadow account. However, a vendor may not identify an infected file if the file scanner is not current, or if files are infected before a virus is identified. Fileshadow does scan files before they are downloaded and you can choose if you want to download the file or not.

I received an email telling me my account was suspended until I entered a credit card.

On 02/25/20 we released FileShadow 5.0 which comes with a new, sleek UI and a bunch of new bells and whistles that you are going to love (go try it out). Along with this new release comes a new pricing model for new accounts. All non-paying users received an email telling them that their account was suspended until they entered a credit card.

IF YOU HAVE A FREE ACCOUNT AND RECEIVED THIS EMAIL, PLEASE DISREGARD; we are working out the kinks. Thanks to your early adoption and help in testing our product in the early stages of development we have grandfathered your account for the time being. No payment is necessary at this time.

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macOS 10.15 Catalina

FileShadow is currently working to resolve issues encountered with Catalina, the most recent release of the macOS. Our Desktop Client is the only product experiencing these problems. There could be errors during installation, and you may not be able to upload and/or sync folders and edit files. You can work around this by using “Upload” or “Drag-n-Drop” to load individual files. We apologize for this inconvenience and want to assure you we are working for a resolution as quickly as possible.

How do I delete my FileShadow account?

Please don’t leave! However, if you really must go, we do have a way for you to delete your account. To delete your FileShadow account login to FileShadow, click the user icon in the upper right corner of the window, choose “Manage Account”, select “Delete Account”, type “Delete my account” in the input field, and click “Confirm”.

(Before you go, would you please hit the chat icon and let us know why? We are trying to create the best archive service possible and your suggestions would be very welcome.)

*NOTE: ONCE YOU DELETE YOUR ACCOUNT, IT IS GONE. We don’t keep a backup; once you have deleted your account, we won’t be able to restore your account, the data sources, or the files that were uploaded.

READY TO START?

Start using FileShadow now with a FREE 10GB account. Store your files securely, and always find them quicker... anytime, any place.

Drag and Drop Publishing

Adding files to any Collection is much simpler with Drag and Drop Publishing. Use our powerful searching and filtering capabilities to sift through all of your files for just the ones you want to publish, then just drag one or more of those files publish onto a Collection tile. That’s it, you have published.

Movie and PDF Viewer

Making sure you have the right file before you publish, share or download is pretty easy if you are looking at picture or a single page document; just look at the thumbnail. However, videos and PDF files are a bit different. You can’t see 30 seconds into a video or what is on page three of a PDF by looking at a thumbnail. Now you can use the video player and the PDF viewer.

Stability and Performance Improvements

As always FileShadow continues to make improvements in stability, reliability, and performance.