We have several email addresses (sales, billing, support, abuse, voice etc) that would import into a ticket system that we use. From what I can tell, we can only attach a mailbox to a portal user. How can we create separate email accounts that could connect via IMAP and download the messages to be imported to our ticket system?

If that isn't possible and would require a portal user for each mail account (huge costs involved...) how can we setup split delivery so we can setup an external mail server to handle these types of email accounts?

Unfortunately, the current version of ONLYOFFICE doesn't have the possibility to create separate email accounts that don't need portal users.

Anyway thank you for the suggestion.We will pass your suggestion to our development team. Also you can post your ideas on the improvement of ONLYOFFICE platform on the Feedback page within this cloud forum.

We can advise you to create a mail group to make the certain emails available for a certain group of employees. All the emails sent to the specified mail group address will be forwarded to the personal emails of the group members.