Solutions Engineer - Miami (Portuguese & English Speaking)

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today, Cloudflare runs one of the world’s largest distributed networks that powers more than 1.5 trillion pageviews each month across 5 million Internet properties. More than 10 percent of all global Internet requests flow through Cloudflare’s network. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

Our customers range from Fortune 500 companies and nonprofits to small businesses and budding entrepreneurs. Every day, about 12,000 new customers sign up. We’re working to create a faster, more secure, and more reliable experience for anyone online and given the scale at which we operate, our mission is big. Our team is hard at work shaping the future of the Internet by solving some of its toughest challenges. Come join us.

About the Department

Account Executives, Business Development Representatives, Solution Engineers, Customer Success, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

Responsibilities

We are looking for a Solutions Engineer to join our team. You will work closely with our Enterprise customers to ensure their success on the Cloudflare platform. Responsibilities will include: onboarding new customers, developing technical documentation on Cloudflare’s architecture/feature set, developing a deep expertise in Cloudflare’s technology, and being a subject matter expert on web/mobile security and performance: for example performing log analysis of HTTP/S traffic and then developing web application firewall rules. The onboarding process may include creating or repurposing custom tools for customer use as they provision the service.

As a Solutions Engineer, you will utilize your technical expertise to ensure customer happiness by providing strategic post-sales support. You will work closely with Sales, Technical Support, and the Technical Operations team responsible for running our global, distributed network, as well as provide Product with valuable customer input. You should be passionate about technology and have a knack for explaining complex technical concepts in easy to understand terms.

Additionally, you should be naturally curious and not afraid afraid to get your hands dirty. There are many opportunities and directions to explore within the company, and it’s up to you to determine what makes you most passionate.

As a Solutions Engineer, you will have the opportunity to create and scale solutions that help our customers realize the full promise of Cloudflare. Up to 25% International travel may be required.

Requirements

Experience navigating and working with large Enterprise IT organizations throughout Latin American Region

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. In 2014, we launched Project Galileo, an initiative through which we partner with global NGOs to identify websites at risk of attack and provide the same state-of-the-art mitigation technology already used by Cloudflare’s enterprise customers--at no cost. Project Galileo equips politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work.

Additionally, in 2016, we announced our partnership with Path Forward, a nonprofit organization that works with companies to create 18-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. With the lofty goal of shaping the future of the Internet, we’re focused on recruiting the best and the brightest, no matter what.

Cloudflare is a security company. A successful background check is required for employment.

Cloudflare hires the best people based on an evaluation of their abilities and effectiveness. We don't discriminate against employees on the basis of any other personal characteristic or any classification protected by federal, state or local law.

Individuals seeking employment at Cloudflare are considered without regards
to race, color, religion, national origin, age, sex, marital status, ancestry, physical
or mental disability, veteran status, gender identity, or sexual orientation. You are
being given the opportunity to provide the following information in order to help us
comply with federal and state Equal Employment Opportunity/Affirmative Action record
keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision,
it will not be considered in the hiring process or thereafter. Any information that you
do provide will be recorded and maintained in a confidential file.

If you believe you belong to any of the categories of protected veterans listed below,
please indicate by making the appropriate selection. As a government contractor
subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this
information in order to measure the effectiveness of the outreach and positive
recruitment efforts we undertake pursuant to VEVRAA. Classification of protected
categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground,
naval or air service who is entitled to compensation (or who but for the receipt of
military retired pay would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs; or a person who was discharged or released from active
duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning
on the date of such veteran's discharge or release from active duty in the U.S.
military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active
duty in the U.S. military, ground, naval or air service during a war, or in a campaign
or expedition for which a campaign badge has been authorized under the laws
administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active
duty in the U.S. military, ground, naval or air service, participated in a United
States military operation for which an Armed Forces service medal was awarded pursuant
to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide
equal opportunity to qualified people with disabilities1. To help us
measure how well we are doing, we are asking you to tell us if you have a disability or
if you ever had a disability. Completing this form is voluntary, but we hope that you
will choose to fill it out. If you are applying for a job, any answer you give will be
kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way.
Because a person may become disabled at any time, we are required to ask all of our
employees to update their information every five years. You may voluntarily
self-identify as having a disability on this form without fear of any punishment
because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or
medical condition that substantially limits a major life activity, or if you have a
history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness

Deafness

Cancer

Diabetes

Epilepsy

Autism

Cerebral palsy

HIV/AIDS

Schizophrenia

Muscular dystrophy

Bipolar disorder

Major depression

Multiple sclerosis (MS)

Missing limbs or partially missing limbs

Post-traumatic stress disorder (PTSD)

Obsessive compulsive disorder

Impairments requiring the use of a wheelchair

Intellectual disability (previously called mental retardation)

Disability Status

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified
individuals with disabilities. Please tell us if you require a reasonable accommodation
to apply for a job or to perform your job. Examples of reasonable accommodation
include making a change to the application process or work procedures, providing
documents in an alternate format, using a sign language interpreter, or using
specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more
information about this form or the equal employment obligations of Federal contractors,
visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs
(OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons
are required to respond to a collection of information unless such collection displays
a valid OMB control number. This survey should take about 5 minutes to complete.