Overview

Located in the heart of Midtown Manhattan's fashionable East Side, this contemporary landmark four-star hotel is within a short walking distance of cultural sites, popular shopping areas and financial institutions.

Dominated with modern touches, the hotel features fully outfitted 24-hour fitness center.

Getting there.

Getting around.

Private parking is at your disposal on site (reservation is not needed) at price EUR 36 per day.

Doubletree Metropolitan By Hilton Reviews

Guest reviews are submitted by our customers after their stay at Doubletree Metropolitan By Hilton

Average guest rating

7.2

out of 10

Very good

Based on 339 reviews

Rating by category:

Value

6.9

Dining

5.2

Location

8.6

Rooms

6.4

Service

6.0

Individual guest reviews

Doubletree Metropolitan By Hilton

Older travelers

It was extremely convenient to so many sights. We walked to Central Park, St.Patrick's, shopping, subway very convenient. We were in NYC for our daughter's graduation from New York University. We had a wonderful visit.

Average rating

10.0/10

Doubletree Metropolitan By Hilton

Older travelers

It was found to be well placed for much that New York had to offer regarding shops and eating establishments.

There was nothing to complain about regarding th hotel but I wish to complain about your information. You informed me that the Total Cost for our stay was $716. This is untrue. You 'forgot' to mention the three taxes added each day. The same thing with our booking at Best Western Kennedy Airport Hotel.Total Cost to me means there will be no other charges.

Average rating

10.0/10

Doubletree Metropolitan By Hilton

Group of friends

Cetral location, and easy to get to all tourist areas. Comfy beds with very soft pillows. Bathroom a little small.

No tea and coffee making facilities or mini bar

Average rating

8.2/10

Doubletree Metropolitan By Hilton

Single

the staff was extremely courteous, friendly and the room was very clean. Location was good and the use of the internet was free.

Average rating

7.8/10

Doubletree Metropolitan By Hilton

Older travelers

The concierge was extremely helpful in enabling us to find our way around the city.

Average rating

9.6/10

Doubletree Metropolitan By Hilton

Family with children

The staff is very friendly and helpful, especially the consierge.

First of all, I've been overcharged with more than 200 dollars. The manager said it was a system mistake and promised to figure everything out. Hope, the money will return. Second of all, you have to pay a $150 deposit for your stay, which also isn't very conforming. +The rooms need refresment.

Average rating

6.6/10

Doubletree Metropolitan By Hilton

Older travelers

Location. One very polite and competent maintenance staff person who fixed a tripped circuit breaker.

Reception bordering on rude. Room very cold. No extra blankets. No towels etc. in room.

Average rating

5.4/10

Doubletree Metropolitan By Hilton

Family with children

Location

Windows do a poor job of blocking the street noise (3rd floor). Wireless Internet access should be available in the rooms (still, one can connect for free in the lobby). Unfriendly, unhelpful, careless staff at the parking the hotel deals with - the person we talked with was very hard to understand and he was the annoyed one; for whatever reason, they stepped on the edge of the front seats and left shoeprints on them.

Average rating

7.4/10

Doubletree Metropolitan By Hilton

Family with children

Location was convenient to shopping, Central Park, subway.

Difficult to control the temperature of the room and fitness center.

Average rating

7.8/10

Doubletree Metropolitan By Hilton

Group of friends

The staff were amazing-very friendly and helpful. The location was superb, and the price was very reasonable. I loved the lobby and the cookies!

Wifi is charged per device in the room per 24 hrs which I felt was a rip off, but the wifi in the lobby was free which helped

Average rating

10.0/10

Doubletree Metropolitan By Hilton

Group of friends

This hotel is amazing-the staff are incredibly friendly and helpful and the location is excellent-wouldn't consider staying anywhere else next time I'm in the city

Average rating

10.0/10

Doubletree Metropolitan By Hilton

Single

I am a smoker. Up on check in, I requested a smokers room and immediately I was given a smokers room. Check is very friendly and helpful. I am a hilton member. Room service is fast. Housekeeping is good. Breakfasts area : buffet is a limited, not much variation in food but service excellent, fast and reactive as if i was in Hong Kong or Singapore. Staff do work and they do not just "hang around and talk".

Room is outdated, looks very much for the 1980s. When I checked out from the double tree, immediately checked in the hilton times square, here I booked directly through the hilton website (not through Booked.net) . Here if booked 2 rooms (we are 4 pax). Rooms are bigger, update date design and it does not look or feel old.

Average rating

9.6/10

Doubletree Metropolitan By Hilton

Single

Location. Good internet wi fi connection both in room and in lobby area.

Breakfast room is horrible, the restaurant was closed and has been closed over 2 months, so they shouldnt say they even have one! I arrived late, no dinner, everything closed, I asked for a cup of tea in the lobby bar (which does not serve food even with restaurant closed) and they reacted as if I have asked a 3 course meal just before their closing time (midnight). In the end I convinced the waiter and he realized it was more convenient to at least try... And he did come up with a cup of tea. No frigobar even, and room service is not 24 hrs, so if you are on one of those business long days schedule, you might want to check into a hotel with a little more flexibility regarding their food and beverage room service/lobby bar etc.

Average rating

8.0/10

Doubletree Metropolitan By Hilton

Single

like the hotel and i am a loyal repeat guest however I got a nasty rash over my body which concerned me.

Average rating

6.2/10

Doubletree Metropolitan By Hilton

Family with children

Good location in nyc. Central and walking distance to most places.

Bathroom was too small and separate from water sink. Towels were small. Service was slow. Had to pay for WiFi.

Average rating

7.0/10

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