If there is a director of revenue management at your firm, you can thank Greg Cross, Senior Vice President of Revenue Management at Hyatt Hotels Corporation and the keynote speaker for the 2013 Apartment Revenue Management Conference, Sept. 23-25 at the Turnberry Isle Miami Resort.
Back in 1993 Cross created and wrote the first job description for a hotel-based Director of Revenue Management, and...

Apartment Industry Colleagues,The August Congressional recess is coming, which means it’s time for everyone to make their annual call to their members of Congress to schedule some time to talk about issues impacting the apartment industry. Each year we do these meetings on the home turf of our Representatives and Senators to impress upon them that what they do in Washington impacts apartment...

The Guide To Successfully Turning Units
While researching unique perspectives on move-ins and move-outs in the property management world, I kept attempting to resort to a metaphor. Then I came across the origin of the word “metaphor” itself, which means “to carry” in Greek. In the context of a typical metaphor, the “carrying” is referring to the sense of one word to a different word, but I...

One of the best pieces of advice I was ever given was by one of my early managers who told me to take charge of my own career. She told me that it was my job to "figure out what I wanted to do when I grew up" and then do it. Now lots of us still think it's our manager's or our employer's job to make sure we make the most of our knowledge, skills and experience, develop new skills and move up the...