Using a heuristic system design is the most cost effective means for confronting unstructured policy problems that require action in cases in which there is a limited empirical data base or a diversity of opinion concerning preferred ends and feasible means. This paper discusses heuristic principles that can serve as guides to problem solving and explains how application of the principles reduces errors in the conceptualization of problems. The use of heuristic system design as a means of confronting ambiguity and indeterminacy in educational programming is addressed, and the value of heuristics for contemplating future policy directions is explored. The heuristic basis of processes for monitoring educational programs is noted. (PGD)