We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

I was here in Hangzhou in January 2015 to adopt a child. I have never experienced a staff that knew me so personally, went out of their way to make sure we were happy and comfortable, and provided great service. The staff spoke amazing English and could help provide great assistance...whether to a Starbucks, Gap, foot massage or grocery store...
More

Its our 4 th stay in this fantastic hotel and feel better and better each time.the staff is helpful and friendly and concerned.Rooms are nice and well maintained.Unlike other hotels we stay as business traveller we feel quality of service is increasing in time
Of stay inc

The staff make all the difference. They are smart, fast and efficient. My colleague is traveling in China for over 24 years and never had a such experience before. Thank you Sheyma and Leonardo. The restaurant at the top floor has is own garden and the food was delicious. Wyndham Grand in Hangzhou is definitively the Place !

Beautiful rooms with an excellent service and a great morning breakfast. The hotels assistants, from many different countries, simply delight the clients. I was assisted every time I wanted or I had a problem, anticipating the solution. I remember expecially Leonardo, an Italian great assistant which helped us to find some solutions to our travelling problems (reservations, addresses, restaurants etc.)

You are in a word completely different from yours, but you fell at home.
Great hospitality, excellent bedrooms, staff alwaysl available.
I really suggest it for a voyage in Hangzhou both for business and leisure reason.

Hotel is perfectly in order, the Managers and people working there are really friendly and are 24/7 available for anything needed!
Food is really good and the Breakfast is also complete with different kinds of drinks, coffees and vitamins.
Internet Connection is surprisingly fast compared to other locations in China.
Rooms are big, comfortable and well cleaned with a mix...
More

Very large, comfortable and spacious bedrooms. Definitely the best shower of my 10 day trip. Check in was quite but make sure you book a non smoking room if that's what you want as one wasn't available for me! However an upgrade was offered and the room 'de smoked' whatever that is. Anyway the room had no smoke smell what...
More

I had a great time here. The staff was superb, and gave me excellent assistance navigating the local markets. For example, one management trainee, Krystina Hrda, showed me exactly where to find some athletic gear I needed. Only problem was spotty WiFi. Else, excellent.

Had a lovely comfortable visit to this hotel. The international management team and staff were extremely professional, friendly and helpful. We chatted with management from Australia, Tunisia, Mexico, China and each person was so top class.
We eat in the Thai restaurant which was absolutely fabulous. Freja was great and knew instinctively what we wanted/ needed before we even knew...
More

What makes this hotel so excellent is the staff. Friendly and professional is an understatement. Three names head the list: Sheyma, Jenney and Daisy. They made my time there unforgettable. Another bonus of this hotel is it's location. Just minutes from the beautiful West Lake. If you are going to Hanzhou this is the place. The rooms are spacious and...
More

TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Agoda, Cheap Tickets, Hotels.com, Ctrip TA, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Wyndham Grand Plaza Royale Hangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 301 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip....more less

Questions? Get answers from hotel staff and past guests. Ask a question

Questions & Answers

Here's what travelers have asked, with answers from Wyndham Grand Plaza Royale Hangzhou staff and other travelers.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.