I am using spice works on a windows 2003 server. I have assigned the users to login using the Help Desk User Authentication ( ADS).

My issues is when ever a user posts ticket on Help desk, both admin and the user who have posted get the mail notification, but when the status of the ticket is changed by the Helpdesk admin ( Closed, opened, ... etc) the user who had posted the issues is not notified.

Go into Spiceworks and choose "Settings" and then "Help Desk Settings."

This page states:

"Configure when help desk emails will be sent. To receive emails, admins must also select notify me in the user settings. Additionally, email settings must be configured before these notifications will take affect."

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Go into Spiceworks and choose "Settings" and then "Help Desk Settings."

This page states:

"Configure when help desk emails will be sent. To receive emails, admins must also select notify me in the user settings. Additionally, email settings must be configured before these notifications will take affect."

I hope this helps!

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