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XP reboots when using internet, please check

BulSoldier

Posted 14 December 2007 - 01:48 PM

BulSoldier

Member

Member

10 posts

Here is the case.When i am using the internet my pc reboots.I know from searching around here to check the manage in the drop down menu on "my computer" so i did./system tools/event viewer/system. There is error.Here is what is written there:

it seems it is my network card driver problem.BUt ive tried installing the drivers from the disk that was given to me with the card and there is no change.I tried to download and install drivers but the problem is still here.THe network card is Realtek RTL8139 PCI Fast Ethernet Adapter

If someone can tell me what driver should i download... And i tried to download drivers to windows xp 64 (or something like that) but it seems there is no setup for these drivers when i unrar the file.

Ax238

Posted 15 December 2007 - 10:11 PM

BulSoldier

Posted 16 December 2007 - 03:26 AM

BulSoldier

Member

Topic Starter

Member

10 posts

Well i did it but it seems the problem still stays.I tried deleting them then again installing but without efect.Do You have any other sollution for this problem ? Windows reboots almost imediatly after i try to download something.

Ax238

Posted 16 December 2007 - 03:46 AM

Ax238

Tech Staff

Technician

1,323 posts

Go to device manager (Start | Run, type devmgmt.msc, and press Enter). Go to View | Resources by type. In the Interrupt request (IRQ) section, check to see if there are multiple devices with the same IRQ number. Post them here.

Ax238

Posted 16 December 2007 - 11:13 AM

Ax238

Tech Staff

Technician

1,323 posts

There's no IRQ conflict that I can see with the Realtek adapter, there might be a compatibility issue or a problem with the card. Let's check something else. If you go to Start | Run, type msinfo32, and press Enter you'll get to the System Information screen. If you navigate to System Summary | Hardware Resources | Conflicts/Sharing, what is listed there? With Conflicts/Sharing highlighted, you can go to File | Export and save the information to a text file. From there you can add it to your next post.

The Skeptic

Posted 16 December 2007 - 02:49 PM

It could be the communication card itself. Are you using a pci communication card? If yes, try to move it to another slot. If still no good try to replace it. They are quite cheap.

If the communication card is part of the motherboard, install a second card to a pci slot. In most cases windows will install the card automatically (if you have sp-2 installed) so you don't have to worry about drivers.

If still no good, disable, in device manager, the onboard connection and leave only the pci card connected.

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BulSoldier

Posted 17 December 2007 - 06:08 AM

BulSoldier

Member

Topic Starter

Member

10 posts

I dont know what is the communication card.I decided the problem must be software so i tought i should try repairing it by using help from internet(like this helpful forum).But if it is something hardware i will take the pc to the place i ordered the parts and gave to assembly.It is still under guarantee(spelling?).Thanks for the help !

about that hotfix, microsoft said that:

I understand that you wish to obtain the hotfix as per KB article 818326 and very unfortunately which is not available for x64 bit platform and the hotfix is available only for x86 and ia64 platforms.

Ax238

Posted 17 December 2007 - 01:09 PM

Ax238

Tech Staff

Technician

1,323 posts

I believe the communication card The Skeptic is referring to is your ethernet card. I think I would agree that if it is still under warranty, take it back where you got it and let them know what's going on.