I dispensed technical guidance in preventative maintenance, diagnosis, testing, repair and replacement of component parts for Crypto logic equipments and electronic radio systems (SINCGARS - Single Channel Ground to Air Radio Systems) and other secured radio systems. Supervised and revived all tactical and commercial wireless communication assets for the installation and satellite training areas in Kuwait. Supervised and evaluated up to 15 civilian employees who repaired and maintained all wireless communication systems in the country of Kuwait. Maintained and installed a wide range of commercial and tactical communications equipment (Cell Phones, Pagers, and the VTC assets). Maintained and controlled 100% of military communications (secured multiplex trunk systems) in Berlin, which went to the outside world, maintaining a 99% efficiency rating. Supervised and monitored technical control center bench tested, analyzed systems and installed secured communications equipment to include installation of cable and limited computer installation. Supervised and monitored maintenance facility that bench tested, repaired, analyzed systems and installed secured communications on a wide range of wireless and non tactical applications. I provided computer support during this time to include troubleshooting, installing and maintaining Microsoft Windows Desktop applications and System Administration support of Windows 3.51 and NT systems.

Assistant Director for Technology (Office of the Director)

(The largest institute at NIH with 4,000+ employees and $4.3B budget. NCI coordinates the National Cancer Program, which conducts & supports research, training & health information dissemination with respect to cause, diagnosis, prevention, treatment of cancer)

Assistant Director for Technology (Office of the Director) - Responsible for generating technology roadmaps based on detailed assessments of state-of-the-art technology and critical clinical needs, and coordinating interfaces between researchers and FDA staff to define procedures/regulations for pre-clinical trials and IND filing for new imaging contrast agents/targeted therapeutics.

♦ Led consortiums and working groups across NCI divisions, NIH Institutes, and various government agencies to manage trans-NIH/trans-NCI development programs. Served as active member of trans-NIH Bioengineering Consortium that developed a variety of trans-NIH bioengineering programs. ♦ Eliminated barriers between divisions and expanded role of senior staff members in overall process, leading to creation of 170 grants/contracts that spanned across divisions, requiring coordination of staff and funding across these divisions. ♦ Created a community of approximately 150 academic and small business researchers on the Innovative Molecular Analysis Technologies (IMAT) program focused on developing next generation diagnostic tools, while also forming collaborations between technologists and clinicians. As a result, developed advanced technology that was entered into clinical trials and ultimately produced commercial products. Coordinated with the FDA on procedures for regulatory review of the various diagnostic technologies. ♦ Managed the Unconventional Innovations Program (UIP) and the joint NCI-NASA Fundamental Technologies for Development of Biomolecular Sensors (FTBS) Program, which developed advanced biosensors (multifunctional nanoparticles) for in vivo detection, diagnostic imaging contrast agent, and targeted treatment of cancer. Subsequently, contractors have developed advanced optical/MRI/US/X-ray sensors to detect nanoparticles at the molecular scale. Coordinated with the FDA, learned procedures and regulations for pre-clinical trials and IND filing for new imaging contrast agents and targeted therapeutics. ♦ Facilitated technology transfer out of small laboratories into corporations, which involved securing licensing agreements and corporate funding that supported both research and commercialization process. Subsequently, this creative process produced a record number of patents, licenses, corporate partnerships, and spin-off companies. ♦ Interfaced with silicon/biological manufacturers and employed GLP/cGMP procedures/standards to ensure prototype technologies could be scaled-up for production.

Technical Support Specialist

Start Date: 2006-05-01End Date: 2007-03-01

Responsible for 2nd level technical support for the helpdesk to troubleshoot software, hardware application, network, and LAN Administration. Worked with end users to identify and deliver required PC service levels. Provide training and support to, end users and staff on computer operation and other issues. Installed, configured, tested, maintained, monitored, and troubleshot end user workstation hardware, and local and networked peripheral devices. Installed, configured, tested, maintained, agency specific software products. Performed on-site analysis, diagnosis, and resolution of complex PC problems for end users, and recommend and implement corrective solutions. Accurately documented in reports instances of hardware failure, repair, installation, and removal.

System Administrator Level 2

Start Date: 2015-03-01

•Assigned to the CSWC Help Desk in the Meade Operations Center (MOC)•Performs Tier 1 system administrator duties on the SUNSCAPE CSWC Help Desk•Initiates the identification, diagnosis, and troubleshooting of critical system issues•Provides on-site after-hours support for key mission critical systems:-BEACHHEAD-ELCC2/SALEM-ICS2/CTF-PASSGEAR•Performs the following administrative functions on various UNIX/Linux systems:-File and directory moves or removals to resolve high disk usage issues-Critical and non-critical data maintenance-Password resets-Remote startups, shutdowns, and restarts through command line or GUI application-Physical startups, shutdowns, and restarts when remote troubleshooting fails•Enables the restoration of systems to optimal levels following down or degraded missions•Ensures peak performance of SUNSCAPE systems for the MOC•Ensures the physical security of server rooms within the CSWC Help Desk command center•Maintains personnel and Tier 2 support documentation for the CSWC Help Desk

SUMMARY OF QUALIFICATIONS Current SECRET Security Clearance (Last used April 2015) Honorable discharge, drug free. Training on Certified Information Systems Security Professional (CISSP)  Attending McLane Advanced Technology Cyber Security Analyst Course.  Operated with multiple software languages. Proficient with Windows, Office, Access, Spreadsheets, multiple other programs. Data Security Non-Commissioned Officer in Charge (NCOIC) for Battalion sized element (400 personnel) Taught and operated Force XXI Battle Command Brigade and Below (FBCB2), Combat Service Support Control System (CSSCS), and Army Battle Command System (ABCS).  Highly motivated positive thinker takes lead when needed Strong and dedicated communication skills both with students, employees, and instructors Always able to travel when and where ever employer needs me to. Supervised, trained and evaluated up to 6 personnel and managed up to 45 personnel, in 6 years trained over 450 soldiers while working for Aerotek/BAE Systems. Outstanding Bradley New Equipment Training and Testing Instructor Aerotek/BAE Systems for the last 11 years 8 months. Completed the Engineering Solutions and Products(ESP) Project Manager (PM) Command Advanced Field Artillery Tactical Data System Master Trainer Course(2012) Excelled in completion of the ESP PM Mission Command New Equipment Testing and Training Advanced Field Artillery Tactical Data System Subject Matter Expert Course(2012) More than 20 years in the U.S. Army and retired as a Staff Sergeant (E6) 11BD3 Hands-on experience and provided technical guidance in the areas of preventive maintenance checks and services, troubleshooting, testing, diagnosis, repair and replacement of component parts, shop safety, inventory control of more the $12 million in inventory. Handpicked to oversee railhead operations for more than 20 deployments.

Qwner/Chef

Start Date: 1997-06-01End Date: 2003-04-01

Having over 17 years experience in the food service industry, 10 years prior to the 20 years of active duty and 7 years during in my own restaurant. Having worked in restaurants from Pizza Hut to Louisiana Kitchen. Several restaurants operated with my personal recipes. Have done automated inventories and shift checklists to maintain control of profit and loss.Management of restaurants from my own 30 seat restaurant to Deane’s seafood that averaged 900 individually fixed plates daily. Was responsible for inventory, food quality and expedition of all foods for a 3 star restaurant. Kitchen operated with my personal recipes. Prepared and expedited individual plates of food for a 4 star restaurant. Foods ranged from prime beef to seafood.

System Administrator Level 2

Start Date: 2015-03-01

•Assigned to the CSWC Help Desk in the Meade Operations Center (MOC)•Performs Tier 1 system administrator duties on the SUNSCAPE CSWC Help Desk•Initiates the identification, diagnosis, and troubleshooting of critical system issues•Provides on-site after-hours support for key mission critical systems:oBEACHHEADoELCC2/SALEMoICS2/CTFoPASSGEAR•Performs the following administrative functions on various UNIX/Linux systems:oFile and directory moves or removals to resolve high disk usage issuesoCritical and non-critical data maintenanceoPassword resetsoRemote startups, shutdowns, and restarts through command line or GUI applicationoPhysical startups, shutdowns, and restarts when remote troubleshooting fails•Enables the restoration of systems to optimal levels following down or degraded missions•Ensures peak performance of SUNSCAPE systems for the MOC•Ensures the physical security of server rooms within the CSWC Help Desk command center•Maintains personnel and Tier 2 support documentation for the CSWC Help Desk

Engineering Technician Supervisor/Team Lead

Start Date: 2003-10-01End Date: 2012-03-01

Supervised and participated in all depot maintenance shop SATCOM operations to include indoor/outdoor mission systems equipment testing, diagnosis, repair and return procedures and personnel safety.Successful in overseeing more than 10 tactical OCONUS mission satellite system sites while maintaining 99% operational readiness and managing more than 17 personnel. Served as System Administrator to over 300 AN/PSC-15 (GRRIP) terminals and conducted numerous formal classroom-training sessions in a tactical environment and was proven to be an invaluable asset in supporting the war-fighter in the fight against terrorism.Supported US Army Mission Tactical Air Transportable Electronics Reconnaissance System (TATERS) OCONUS and headed site lead responsibilities during a major communications upgrade of the satellite terminal.Assisted in the development of ruggedizing (20) remote tactical Stingray systems, which were deployed in support of OPERATION IRAQI FREEDOM

Systems Administrator

Timestamp: 2015-12-25

Responsive systems and network administrator recognized by senior management for high level of efficiency and superior troubleshooting skills. Seven years of overall experience within the information technology, information systems security and military intelligence communities. Proven ability to make difficult decisions in a stressful combat environment. Consistently accomplishes tasks above the standard, and displays a selfless dedication to team/mission success. Excellent relationship-builder sought out by users for ability to quickly resolve problems and provide clarity on difficult issues.Technical Expertise: Diagnosed and fixed PC, printers, and peripheral problems. Performed installation, administration, troubleshooting and support of LAN operating systems, servers, and applications. Maintained servers running the Windows Server […] environment. Utilized Active Directory to maintain users, group policies, computers, and printers. UNIX environment (Solaris 8 and Solaris 10) including creating and deleting files/folders, adding deleting user permissions, changing file ownership and permissions, and starting/stopping processes. Perform duties that are more advanced with manuals including creating backup drives and editing scripts. Use server specific manuals to adjust proprietary software. C&J Section, 2BSTB, 2BCT, 82nd Airborne Division, Baghdad, Iraq May 2007-March 2008 SIGINT Analyst . Led a 4-man team on countless tactical missions composed of tracking AQI and other HVT's with no loss of life to any team members. Ran SIGINT based time-sensitive target (TST) missions in support of OIF. Conducted Luke M. Kane Electronic Close Target Reconnaissance (ECTR) missions which resulted in the capture of over 80 high value targets (HVT's) within Adhamiyah, Sadr City, and other areas within the Baghdad AOR. Conducted over 120 Sensitive Site Exploitations (SSE) and gathered incriminating forensics evidence. Worked alongside various Tactical Elements to include: Cavalry, Stryker, Light, Heavy and Mechanized Infantry while detached from Organic Unit. Received guidance from, and gave input to, British SAS and CAG Operators on several techniques regarding SIGINT-based missions. Led a 4-man team on countless tactical missions composed of tracking AQI and other HVT's with no loss of life to any team members. C&J Section, 2BSTB, 2BCT, 82nd Airborne Division, Fort Bragg, NC May 2006-Sep 2010 Imagery Analyst Deployed in support of OIF and produced Geo-spatial Intelligence products consisting of IMINT, MASINT, GMTI, Terrain and other forms of Intelligence. Analyzed, studied and exploited various forms of imagery to include: visible, infrared, radar and full motion video (FMV). Monitored, recorded, and exploited over 200 hours of real-time FMV missions from the Predator UAS. Conducted Battle Damage Assessment (BDA) and prepared imagery analysis reports. Identify conventional and unconventional military installations, facilities, weapon systems, Orders of Battle (OB), military equipment and defenses. Conducted several layouts of the Common Ground Station AN/TSQ-179 (V)2. Volunteered for the funeral detail team for the 2nd Brigade Combat Team prior to deployment. Performed additional duties to include: Operations NCO, Training NCO, Unit Movement Officer/TCAIMS II, primary Armorer as well as Master Driver. Software Knowledge/Technical Expertise: ArcGIS, Falconview, Google Earth, MiRC, MOVINT Client, Comman Post of the Future (CPOF), Adobe Connect, Web-based Access and Retrieval Portal (WARP), Raster Roam, IESS, Socket GXP, Global Broadcasting System (setup and configuration)

Highly self-motivated and goal oriented professional committed to pursuing a long-term career in the customer service and/or accounting field. Offering an over 20-year track record demonstrating strong analytic and problem solving skills, computer proficiency, and ability to follow through with projects from inception to completion.Security Clearance: Active TOP SECRET security clearance with SCI access and FULLSCOPE (FS) Polygraph Current SSBI Date: 8 April 2010 FS Polygraph Date: 1 July 2010

My leadership focus value is in development of 21st Century Self-Service Business Intelligence (SSBI) architectures and solutions for analytics, informatics and statistics using dashboard and scorecard reports.

On August 23, 2013, I switched my Northeastern University studies from a MS in Health Informatics to a MS in Project Management with a Leadership Concentration because it compliments my inherit abilities. I am a natural leader who loves mentoring younger workers and I’ve had 1-5 direct and indirect reports several times in my career. I enjoy collaborating and interacting with application developers, software testers, project managers, business users, senior management and executive team members.

CEO strategic role – In Jul/Aug 2013, successfully secured verbal offer of $500k seed investment, but declined it because of the following reasons: investor wouldn’t commit to 1m; investor desired selling the business; investor wanted authority to appoint executive officers. Wrote and submitted HIE business proposal to secure $300k startup funding from New York Digital Health Accelerator and New York eHealth Collaborative. Secured $100k worth of free software via various alliances and acquired $5k worth of seed loans to purchase hardware. Researched, defined and wrote the business plan, the marketing plan, the product price list, and the five year profit/loss financial statement. Drafted angel investor and venture capitalist proposals to secure five million dollars for business startup financing.

Founder initial role – Defined HIE business vision in 2007. Drafted SaaS delivery model and SSBI software solution for the HIT industry on napkins at Arlington Public Library and Alexandria Public Library in Virginia. Researched and validated business model feasibility and profitability. Designed a business and university alliance model to secure required resources necessary for HIE concept development. Created seven product solutions brands and three customer tiers. Built company business logo, established elevator pitch and created core business values.

Senior Microsoft Solutions Consultant

Start Date: 1999-01-01End Date: 1999-01-01

Designed physical database changes to facilitate claim processing. As apart of an information technology audit assessment to improve system scalability and online processing, investigated, recommended and documented operational/infrastructure changes to the claim processing system.

Sr. Database Analyst - Lead

Start Date: 1996-01-01End Date: 1997-01-01

Provide database recovery support for IBM AIX/SUN Solaris for both development and production Sybase systems. Provide installation support of the production release for the Arrow 1.6/1.6.2 post closing application. Provide post implementation performance tuning support for the Arrow 1.6 product release on Sybase. Researched, tested and recommended standard network software (eXceed, PC-Xware and Reflection X) Defined requirements, designed configuration, performed setup for performance lab database environment. Designed and Implemented both automated operational and disaster recovery systems. Performed definitions and subscription configuration management for Sybase Replication Server. Drained Sybase Replication Server queues and used restart steps to resynchronize broken transactions. Implemented primary key and table physical design changes into Sybase Replication Server. Provided Sybase DBA lead support for a 450 user real-time database environment. Facilitated infrastructure meetings with three DBA consultants and four DBA employees. Facilitated infrastructure meetings which included two project managers, one network support manager, two senior network support employees, two DA consultants, two DA employees and one systems consultant. Detected electronic fraud associated with phony organizational and business address record entries within the production post mortgage closing application.

Clinical Psychologist

Start Date: 1970-05-01End Date: 2012-08-01

CLINICAL PYSCHOLOGIST, STRATEGEIC PLANNING, RESOURCE & SYSTEMS MANAGEMENT, BUDGETING AND PROGRAMMING EXPERTISE Technically sophisticated and business-savvy management professional with a career reflecting strong proven leadership qualifications coupled with a “hands-on” management style. Effectively maintains focus on achieving bottom-line results while formulating and implementing business solutions to meet a diversity of needs in the Human Services career field. Superior record of delivering large-scale, multifaceted, mission-critical projects on time and under budget. Excellent in interpersonal/communication skills with firsthand knowledge of federal, state, and local human and social services programs. KEY ACHIEVEMENTS • Pioneered and implemented the first drug & alcohol, spouse and family violence, and sexual harassment prevention programs in the United States Marine Corp, providing situational awareness, crisis action planning and decision support for commanders, administers and health care professionals. • Managed the Wiesbaden Military Community Drug & Alcohol prevention program for the entire command including a minimum of 15,000 military personnel along with 1,200 federal employees and over 3,000 military families by and through the community assistance center, prevention and abuse protection services for spouses, children and adults. • Expert Program Manager with in-depth budgetary experience; functional manager, and task leader for numerous Department of Defense (DoD) activities. Proven ability to comprehend requirements, develop plans of action, organize resources and implement programs IAW local statues, regulations, policy and guidance. • Expert in strategic planning and programming, mission area analysis, requirements and operational development for new and innovation initiatives achieving unparalleled results each and every time. • Expert in policy development, communication system architectures, and survivability analysis. • Superior leadership and communication skills with a strong knowledge in mission planning analysis, programmatic, budgeting, system development and application Skilled in collaboration and cooperation’s of federal, state and local agencies, activities and departments to achieve cooperation, information sharing and exchange of ideas to improve and sustain services vital for national interest. • Adept in supporting senior-level policy and board decision-making forum’s and enterprise leadership. • Excellent "people" person - very adept at dealing with and talking with people. Especially adept in rapidly assessing evolving situations, making deceive decisions and applying acceptable conflict resolution/problem solving principles as appropriate. • Expert briefer - best when extemporaneous (know your subject and communicate with your audience). • Self-starter - Developed, designed and deployed intelligence programs for DoD and Inter-agency support in the Global War on Terrorism • Dependable & self-confident - Once given a mission accomplishment is assured. CORE COMPETINCES • Adolescent Counseling • AJP, Advanced Joint Planning • Global Status of Resources & Training System – Enhanced • JPET, Joint Planning and Execution Toolset • KB, Knowledge Board • PPBS. Planning, Budgeting, and Programing System PROFESSIONAL EXPERIENCE Key Leadership Accomplishments • Deputy Chief, Defense Intelligence Support Office, Camp Slayer, Iraq. Senior-level position responsible for 450 intelligence professionals supporting military operations during Operations Iraqi Freedom and New Dawn. • Senior USAF Intelligence Officer, US Mission-Iraq (US EMBASSY) principally supported the US Mission Strategic Planning and Assessments staff with strategic assessments for long-range planning and decision-making at the highest operational levels of the US Embassy and provincial Iraqi Government • Chief, Intelligence, Surveillance and Intelligence (ISR) Operations United States Strategic Command Offutt AFB, NE. Prime architect for USSTRATCOM’s Global ISR collection process and procedures and time sensitive Global strike planning and execution for employment of U.S. Nuclear Forces. • Deputy Director of Intelligence, Combined Joint Task Force 180 (Senior USAF Intel Officer), Bagram AB, Afghanistan. Provided definitive intelligence to 10,000 US and Coalition forces conducting combat operations in Afghanistan. • Chief, ISR Systems Branch, Headquarters Pacific Air Forces, Hickam AFB, HI. • Chief, Intelligence Production, Directorate of Intelligence, United States Central Command, MacDill AFB, FL Director, USMC Drug and Alcohol Prevention and Control Quantico, VA. • Two (2) years as the first United States Marine Corp (USMC) Director, Substance Abuse and Prevention Program. • Implemented anti-drug and alcohol substance abuse, spouse and family violence and sexual harassment prevention programs in the USMC providing situational awareness, crisis action planning and decision support for leaders, commanders, administers and health provider professionals. • Developed, directed, and evaluated the USMC and Department of the Navy programs in the areas of substance abuse, family advocacy, public assistance and prevention programs to ensure compliance with federal, state and local laws. • Co-chaired the Family Advocacy for early prevention, identification, and treatment of abuse spouses, children and family members assigned to the USMC Base Quantico, VA. • Consulted and collaborated with other federal, state and local community leaders, health care professionals and first responders of the Department of Navy early detection, identification, prevent and treatment of substance abuse, child and adult assault and sexual harassment programs and services. • Co-chaired the Family Advocacy for early prevention, identification, and treatment of abuse spouses, children and family members assigned to the USMC Base Quantico, VA. Community Director, Wiesbaden Alcohol and Drug Control Officer, Wiesbaden GE • Three (3) years serving as the Wiesbaden Community Director for Substance Abuse. • Consulted and collaborated with U.S. and German federal and local community leaders, health care professionals and first responders of the US Army’s early detection, identification, prevent and treatment of substance abuse, child and adult assault and sexual harassment programs and services. • Co-chaired the Family Advocacy for early prevention, identification, and treatment of abuse spouses, children and family members deployed to the Wiesbaden Military Community • Co-chaired the USAF Alcohol Rehabilitation Center (ARC) for the early detection, diagnosis and treatment of substance abuse among the US military forces, federal civilians and dependents deployed to the Wiesbaden Military Community. • Supervised the implementation of the Army’s Substance Abuse Urinalysis Center-United States Army Europe Senior-Level Clinical Psychologist, Baumholder, GE • 14 months serving as the senior Clinical Psychologist • Directed and managed the development of the Community’s Drug and Alcohol Abuse Prevention Program. • Liaison with local German community leaders, health care professionals and law enforcement officials of the US Army’s early detection, identification, prevent and treatment of substance abuse program. • Served as a member to the Community’s Spouse and Child Abuse Prevention Board. • Provided early detection, diagnosis, and treatment for substance abuse cases among military members, federal employees and their dependents. • Case manager for over 150 clients. • Provide inter-service training for Program and Resource Manager • Twelve (12) years serving as a Program and Resource Manager • Department of Defense, Defense Intelligence Agency Program Manager by providing program guidance for DoD Intelligence Agencies programs and activities. Reviewed, assessed, and validated Defense Intelligence programmatic strategies, operational requirements and assess the amount of intelligence production support needed to satisfy national and strategic military objectives • Department of Air Force, Intelligence Resource Management. Directed and managed the United States Space Command programmatic investment strategy for the Director of Intelligence (J2); successfully programmed and acquired a $150 million, 355 people Combine Intelligence Center. Directed the end-to-end programmatic, planning evaluation, acquisition and integration of future intelligence systems for Defense Intelligence. • Technical director for Influencing National System (INS) Requirements in support of the USAF advanced aviation programs. Developed the requirement analysis methodology for compiling and analyzing Air Force warfighter requirements. Supported the engineering development and fielding of critical mission system enhancements to mission planning and execution with the aid of national, DoD, civil, and commercial space systems. ADDITIONAL EXPERIENCE Department of the Army: • Commander • Deputy Program Manager • Program Resource Manager/Technology Manager • Long Range Planning Coordinator Department of the Air Force: • Deputy Director for Intelligence • Director Intelligence, Surveillance and Reconnaissance Planning and Exploitation • Strategic Planning Branch Chief • Systems and Security Officer • Program Resource Manager EDUCATION MS (Systems Management) Troy University, Montgomery, AL., 1983 1980 - MA (Ed. Psychology) Ball State University, Muncie, IN 1970 - BA (dual major History/Political Science), University of the Philippines, Republic of the MA (Ed. Psychology) Ball State University, Muncie, IN, 1980 1970 - BA (dual major History/Political Science), University of the Philippines, Republic of the BS, Political Science/History, University of the Philippines, Quezon City, RP, 1970

Field Service Engineer - RAPISCAN SYSTEMS LLC

Field Service Engineer

Start Date: 2012-01-01

Supervises and performs the installation, diagnosis, and preventive and corrective maintenance on an array of complex electronic and electro-mechanical systems to component level in support of Department of Defense and Homeland Security both domestically and internationally. • Certified to install, troubleshoot and repair, SECURE 1000 Dual Pose Personnel Scanner, EAGLE T10 Cargo Scanner (trailer mounted), General Electric CCTV and Espirit Systems PTZ (pan-tilt-zoom) surveillance cameras and FLIR Systems Long Range Thermal Image cameras. • Ability to work with test routines, wiring diagrams, schematics, engineering drawings and blueprints in support of production, installation and service of customer equipment. Excellent leadership and program management abilities and excels at working under strict time lines.

Level 4 UAV Operator & Maintainer, Site Lead & Customer Liaison

Start Date: 2009-01-01End Date: 2013-01-01

Tasked with maintaining 36 Scan Eagle aircraft in operation in continental US and overseas. Directed staff of 64 engaged in ISR operations and collaborated with US military personnel to handle logistics, flight schedules, maintenance & system upgrades. Accumulated over 400 manned and more than 4,000 unmanned aircraft flight hours. Ensure adherence to all legal and regulatory parameters governing flight operations. Served as Training Coordinator for new personnel in continental United States.

Technical Support Professional Customer Facing

Timestamp: 2015-12-25

Conscientiously analytical professional and highly decorated United States Naval Veteran with dual Master’s Degrees coupled with over 15 years’ experience navigating the various disciplinary segments of Information Technology, securing resources, and implementing effective solutions to solving problems. Professional career also includes substantial experience with team-oriented projects in heterogeneous environments with the ability to make things happen. Today's workforce calls for the need of its human capital to have the best balance of both business and technical acumen. Gaps exists within the operational potential of companies in many industries as a result and opportunities are abound which await the right company who can capitalize on this phenomena. This phenomena is a result of the world becoming smaller on a daily basis; Global initiatives and realities end up being a mouse click away.Specialized Skills -Network+ CE Certification – CompTIA -Analyzing/Assimilation of Technical Issues, Team Building/Management. - Certified Business Professional In Leadership, International Business Training Association. -Customer Service Oriented, Troubleshooting to component level, Technical/Business Communication, Technical/Business Documentation. Professional Accomplishments • Salutatorian, Bryant & Stratton College, Virginia Beach, VA – Class of 2007. • Member: Alpha Beta Gamma, International Business Honors Society. • Nationwide Cable & Television Network Infomercial Appearance - Bryant & Stratton College - April 2007 to Present. • Joint Service Achievement Medal Recipient: Secretary of Defense – August 2006.