I am at my wit's end! I have sent emails, I have called multiple times, and no response. I ordered a Chalkboard font Circle Membership with my reward point. It shows on my invoice and my points are gone, but I never received my cartridge or Circle membership. I even chatted with a person once when that feature was working, and she promised to send me a new code, but she never did.

Does anyone know of a "secret number" or email where I can actually get a live person?

When did you you order the Circle membership? Do you have an email with that is the receipt for your order?

I ordered the Charmed Cricut Circle membership last October with my rewards points. It took a few days before I received a code, I forget how long it took for me to receive the physical cartridge. If I remember correctly, once it was processed (when I received and input the corrected code) it was linked to my Cricut account. I had an issue with my membership code where they had sent me a code for the Chalk Font even though I ordered Charmed. I contacted them via email and it took a couple times for them to get me the correct code. It was resolved pretty quickly though.

Since I redeemed my rewards points for renewing my Cricut Circle membership, I emailed the Cricut Rewards CS directly. They were pretty responsive when I reached out to them.

Where is this "live chat" option? I have been trying to call customer service support for two days! I am stuck on a never ending hold! I am just so frustrated and disappointed with Cricut at this point!

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