Control TowerSM Questions

Card controls

Why would I want to turn my card status to off?

If you have misplaced your card, turning it off will prevent new transactions from being approved while you try to find it, including purchases, ATM activity, and digital card number transactions. However, transactions that are flagged as previously authorized recurring payments, credits, refunds, and reversals may be approved while your card is turned off.

If I turn my card off, does it turn off all cards linked to the account, such as those issued to a joint accountholder or authorized user?

For debit cards, turning off your card will not stop transactions using other cards linked to your deposit account. For credit cards, turning off your card will turn off all cards associated with your credit card account.

What is a Transaction Control?

Setting a transaction control to on or off can allow or prohibit certain card transaction types to be processed.

What does it mean to turn off transactions outside the United States?

This means that transactions you make outside the 50 United States at physical stores or ATMs using your card or digital card number (such as those in Wells Fargo Wallet® for AndroidTM, Apple Pay®, Fitbit PayTM, Garmin PayTM, Google PayTM, or Samsung Pay) will not be processed while this control is off. Transactions made via phone call, mail or online with international merchants may still be processed. Turning off transactions outside the United States will not affect transactions you make at physical stores or ATMs within the 50 United States.

Currently, the transaction control outside the United States is only available for debit and prepaid cards.

Can I turn my card off and still use my associated digital card numbers (such as those in Apple Pay®, Fitbit PayTM, Garmin PayTM, Google PayTM, or Samsung Pay) for transactions?

No, while your card is off, any transactions attempted using your associated digital card numbers will not be processed.

Digital card numbers and wallets

What is a digital card number?

For your security, cards in digital wallets are assigned a digital card number for making transactions using your device. This number is different from the card number located on your physical plastic card. If you have a digital wallet on more than one device, different digital card numbers will be assigned to each device.

What types of digital card numbers might display?

Digital cards that are associated with your debit, prepaid, or consumer credit card and loaded onto devices such as mobile phones, watches or tablets may display (including those in Apple Pay, Fitbit Pay, Garmin Pay, Google Pay, or Samsung Pay).

What can I do to manage my digital card numbers in online or mobile?

In most cases, digital cards numbers can be suspended as well as reactivated, if the suspension was requested through Wells Fargo and not the digital wallet provider.

What happens when I suspend my digital card number?

If your digital card number is suspended, it means you can’t use it for any transactions. You may want to suspend your digital card number if you’ve temporarily misplaced your device that holds your digital wallet and you need time to look for it.

If you want to reactivate your digital card number, you must use the same method used to suspend your digital card number. For example, if you suspended your digital card number through your device service provider (e.g., Samsung, Apple®), you must reactivate it through this means. If you contacted Wells Fargo to suspend your digital card number, please visit Control Tower to reactivate it or contact us for assistance. For personal debit or prepaid cards, call 1-800-869-3557. For business debit cards, call 1-800-225-5935. For credit cards: Wells Fargo Visa® Cards, call 1-800-642-4720. For Wells Fargo American Express® Cards, call 1-866-568-6521.

What happens when I reactivate my digital card number?

When your digital card number is reactivated, you can resume using your digital card number for transactions. You will also receive an email that confirms your digital card numbers have been reactivated.

Recurring payments

What is a recurring payment?

A recurring payment occurs when you have made at least 3 payments to the same merchant or service provider in the past 12 months through Wells Fargo Online® Bill Pay or you have authorized a merchant or service provider to take payment from your checking account or debit, prepaid, or credit card on a regular basis. As an example, some gym memberships or monthly insurance billings may be set up as recurring payments.

How do I stop recurring payments to merchants or service providers with whom I no longer do business?

Please contact the merchant or service provider directly to request changes or cancellations to recurring payments.

Turning off your card is not a replacement for reporting your card lost or stolen. Contact us immediately if you believe that unauthorized transactions have been made. Turning your card off will not stop card transactions presented as recurring transactions or the posting of refunds, reversals, or credit adjustments to your account. Any digital card numbers linked to the card will also be off. For debit cards, turning off your card will not stop transactions using other cards linked to your deposit account. For credit cards, turning off your card will turn off all cards associated with your credit card account. Availability may be affected by your mobile carrier’s coverage area. Your mobile carrier's messaging and data rates may apply.

Apple Pay works with iPhone 6 and later in stores, apps, and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2, and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay-enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see Apple Pay Support.

When attempting to add your Wells Fargo card to Google Pay, your card may be added to your Google Payments account to be used on other Google properties. This could occur even if the process of adding your card to Google Pay is not successful. If you have questions regarding this or Google Pay, visit Google Pay Support.

Samsung Pay is only compatible with select cards, carriers and Samsung devices. See the Samsung Support Page for compatibility information and merchant terminal limitations.

American Express is a federally registered service mark of American Express. This credit card program is issued and administered by Wells Fargo Bank, N.A. pursuant to a license from American Express®.

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc.

Fitbit, the Fitbit logo and Fitbit Pay are trademarks or registered trademarks of Fitbit, Inc. in the US and other countries.

Garmin Pay is a trademark of Garmin Ltd.

Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary.