Answers

Have you checked in Event Viewer? Is there any error message related in the event of service crashing? If the issue occurs again, please try to use Resource Monitor to suspend svchost.exe(netsvcs) and manually stop Windows Update Service, then resume svchost.exe(netsvcs) to see if it works. This would help us identify if it is related to Windows Update.

All replies

Have you checked in Event Viewer? Is there any error message related in the event of service crashing? If the issue occurs again, please try to use Resource Monitor to suspend svchost.exe(netsvcs) and manually stop Windows Update Service, then resume svchost.exe(netsvcs) to see if it works. This would help us identify if it is related to Windows Update.

What is the name of the failed downloading update? Please look into "View update history" to see the failed update and note its KB number, if there is any failed update, you can perform a System Restore to the previous time before installing updates then manually download the update from Microsoft Update Catalog.

What is the name of the failed downloading update? Please look into "View update history" to see the failed update and note its KB number, if there is any failed update, you can perform a System Restore to the previous time before installing updates then manually download the update from Microsoft Update Catalog.

Best Regards.Dale Qiao

The failed downloading update is KB890830, Malicious Software Removal Tool.It was downloaded and installed successfully after reboot, so I think this case was accidental.

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