Case Study

Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.

News

IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.

Minimize fraud. Maximize your reputation.

Fraud and identity theft can impact anyone, and can not only compromise your customers’ ability to pay, but also your brand’s reputation. Alorica offers cost-effective fraud solutions and proven investigative technologies that minimize fraud losses, prevent chargebacks and protect the identities of your customers—stopping fraudulent transactions before they occur.

Experience and insights.

Alorica helped a global technology company reduce fraud loss by 89%, resulting in a savings of over $8 million per month

80% of financial solutions clients have partnered with Alorica for four years or more