How to stop BioConnect Services (BioConnect 3.6)

This document outlines the steps to stop the BioConnect Application Server and ensure the devices move the local memory. It is recommended that once the services have been stopped that users authenticate with their normal methods to confirm no discrepancies with the Local memory of the device(s)

This is ONLY a temporary measure to address critical issues impacted by time. It is NOT BioConnect's recommendation that this customer permanently maintains this state.

Important:

Local Memory template support for enrollments will be limited for some devices to two templates (BEWI,BEP, BEW2,BLN-OC) which can result in higher FRR (False Reject Rates) for certain users.

Stopping the BioConnect Application Server will prevent the BioConnect Client's from connecting.

This will also prevent new enrollments from being added.

How to Stop Services:

Step 1: Stopping BioConnect 3.x Services

Login to the server running the BioConnect Software.

Once connected to the server go to the start menu

Type in "Services"

Under Services Locate the "BioConnect Logging Service"

Right click on this service and select stop.

When a dialogue box appears that indicates "Stop Other Services" select yes.

Confirm that the Services are stopped

Authenticate at the reader after the services are stopped to confirm the local memory works.

Step 2: Stopping BioConnect 4.x Services

Login to the server running the BioConnect Software.

Once connected to the server go to the start menu

Type in "Services"

Under Services Locate the "BioConnect Services"

Right click on each service and select stop.

Authenticate at the reader after the services are stopped to confirm the local memory works.