Support for all customers who have purchased a VersionRecall product license. This forum does not offer a response time guarantee.

Forum rulesDO NOT POST SUBSCRIPTION NUMBERS, LICENSE KEYS OR ANY OTHER LICENSING INFORMATION IN THIS FORUM.Only the original author and our tech personnel can reply to a topic that is created in this forum. If you find a topic that relates to an issue you are having, please create a new topic and reference the other in your post.

Any code longer than three lines should be added as code using the 'Select Code' dropdown menu or attached as a file.

1. Product, version and build (e.g. Product: VersionRecall 2014, Version & Build: 1.0.102. Version and build information can be found in the product's About box accessed by clicking the blue icon with the 'i' in the upper right hand corner of the ribbon.)
2. Specify if you are running a 32 or 64 bit version
3. Specify your operating system and if it is 32 or 64 bit.
4. Attach a screenshot if your issue can be seen on the screen
5. Attach a zip file if you have multiple files (crash reports, log entries, etc.) related to your issue.

If not, please take a moment to edit your original post or reply to this one.

You do not have to wait for the service to reach its next update cycle.
(I cannot tell from your post how you have things configured)
You can always just click "Submit all" to submit your changes right away.