hp-concentra-wrapper-portlet

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 15-Feb-2008

Last updated : 15-Feb-2008

DESCRIPTION

With an external monitor connected and the display settings set to extended desktop mode, a DVD movie will not display images if the media player is dragged onto the external monitor. Audio will play as expected. This issue affects WinDVD and Windows Media Player.

sourceInformation

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

The work around for this issue using WinDVD is as follows:

Drag the WinDVD player from the extended desktop monitor to the notebook PC desktop.

note:

If WinDVD is in Full Screen Mode, exit full screen mode before dragging the media player to the notebook desktop.

Close WinDVD and eject the DVD from the optical disc drive.

Launch WinDVD and drag the media player onto the desktop of the external monitor.

Insert the DVD into the optical disc drive and click play if the movie does not start automatically.

note:

If the media player is dragged back to the notebook desktop and then back to the external monitor desktop, Steps 1-4 must be repeated.

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.