FAQ for Smart Watches

Q

Can this item be shipped to my country?

A

We can deliver orders to most countries. For a detailed explanation about each shipping method, destination and approximate delivery time, please check our website: http://www.gearbest.com/about/shipping-methods.html

Q

Why my new device cannot boot or start up properly?

A

Please charge your new device for at least 10 minutes or more before first usage; this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.

Q

What type of battery is normally used in smart watches? Is it rechargeable or not?

A

The smart watch comes with built-in lithium ion battery which is rechargeable.

Q

What can I do if Bluetooth cannot connect?

A

1. Make sure your phone Bluetooth and operative system are within the range that the smart watch supports.
2. Check the phone Bluetooth connection recording, clear it if there are too many recordings, then reconnect it;
3. Check whether the smart watch has enough battery, put it as close as possible to the phone, less than 10 meters.

Q

Can other watch interfaces be downloaded on the smart watch?

A

Other watch interfaces or themes cannot be downloaded, it only supports its own interfaces. Long press the watch's screen to switch interface.

Q

What application is used when connecting to a smart phone?

A

The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you get the item.

Q

What functions can be used when Bluetooth is off?

A

Usually pedometer, sleep monitor, alarm and heart rate monitor still can be used without connecting to Bluetooth. Calling reminder, remote camera, find phone need Bluetooth connection.

Q

Why the pedometer does not count steps when I have already started walking?

A

To reduce errors, smart watch usually sets an initial value of 10, it will count steps when we walk more than 10 steps. The APP will show the real walking steps and start counting from step 10.

Q

How to switch languages? Can some other language package be downloaded?

A

You can switch the language in the “settings”, other language packs cannot be downloaded because it only supports the configured languages.

Customer Questions & Answers

By BORIS Nov-28/2016 03:11:53

Question:
i noticed this band can read heartrate, but it does it continuously during my workout (for example) or just once, when i press the button?

Reply:

Hello BORIS,

Thank you for your inquiry.

With heart rate chip, it will record your heartbeats to improve your health state .

It is the Smart Heart Rate , you can also to set it by yourself.

There is a user manual in the product packaging, you can use this product according to the user manual.

By Buyer Nov-25/2016 11:11:58

Question:
I can really use during my swimming session? There isn't problem with chlorine and infiltration of wather?
Thanks

Reply:

Hello Buyer, - Swimming mode Equipped with IP67 waterproof property, not diving or place it under one meter of water depth it can calculate your swimming state, which let you manage your swimming more appropriately

Please feel free to place your order.

By Angel Agustin Martinez Nov-21/2016 09:11:31

Question:
I would like to know if this smartband has the countdown function. Does it have this function?

Reply:

Hello Angel, Sorry it doesn't. Thanks for your interest.

By cindy Nov-21/2016 05:11:00

Question:
Hi does the band show caller ID? and can you read twitter and whatsapp messages on the screen?

Available shipping methods:

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

72 Hour Price Protection Program

At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

Price Disclaimer

Prices may fluctuate due to page caches, updates or sales ending; the most up-to-date price takes priority.