Helpful Information

The DFW Police Department is dedicated to serving the flying public and visitors alike. As a result, the Police Department has put the following list of commonly asked questions and information together. Please click on your topic of interest found below:

If you see a DFW International Airport Police Officer perform outstanding work, tell us about it. Listed below are suggestions for commending an employee.

Write a letter to the officer’s supervisor, Assistant Chief or Police Chief.

Commendations are shared with the employee and placed in the officer’s personnel file.

If you are unsure of the officer’s name, describe him/her and list the specific actions or demeanor that impressed you. Include the location, date and time the incident occurred.

COMPLAINTS

It is essential that public confidence be maintained by the ability of the DFW International Airport Department of Public Safety – Police Service to investigate and properly adjudicate complaints against its members. DPS procedures regarding citizen complaints against law enforcement officers are governed by Texas Government Code Chapter 614, Subsection B, Sections 614.021, .022 and .023 requiring that all complaints be placed in writing and signed by the complainant.

Maintaining public confidence demands that the department investigate and properly adjudicate complaints against its employees. The complaint process is structured with several goals:

Identification of employees unfit for employment,

Improving service by identifying and correcting sub-standard performance,

Assessing department policy and procedures, and

Protecting employees against false allegations.

The DFW International Airport Police Department accepts all complaints alleging an act or acts which, if proven true, would be a violation of departmental regulations, procedures, rules or a violation of any applicable state law or court decisions.
Any person who is the affected party and believes the law or department policy has been violated may file a complaint.
Allegations may be submitted in person, by mail, by phone, fax, or e-mail.
Texas Law requires complaints against law enforcement officers be submitted in writing and signed by the complainant. The Department cannot consider your complaint or take action based on your complaint unless it is submitted as required by law. Complaints will be forwarded to the Chief of Police for review and assigned for follow up by Internal Affairs, Human Resources or their supervisor. A citizen may contact Internal Affairs regarding any complaint in person at 2900 East 28th Street, DFW Airport, TX 75261 or by phone: 972-973-3546. Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

Allegations of employment misconduct and personnel complaints are generally not accepted after ninety (90) days following the alleged incident unless special circumstances exist. The DFW Airport Police Service takes all complaints seriously and fully investigates each complaint received.
Filing a false complaint against a law enforcement officer is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.
Possible results of an investigation are:Unfounded: Allegation is false or not factual.Exonerated: Incident occurred but action was reasonable and prudent or lawful and proper.NotSustained: Insufficient evidence or information to prove or disprove the allegation.Sustained: The allegation is supported by sufficient evidence and may include misconduct not charged in the complaint but disclosed by the investigation. When the investigation finds that the allegations against a police officer are sustained, the Chief of Police may assess disciplinary action ranging from counseling to termination, depending on the seriousness of the infraction.

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False alarms are counted for each twelve (12) month period commencing on January 1 of each year. After the eighth (8th) alarm and upon written notification to the owner/operator, the Department of Public Safety (DPS) will not respond to the premises of such alarm for a period of ninety (90) days. At the end of the ninety (90) day period, the owner/operator may apply to the Department of Public Safety for reinstatement of the alarm for the remainder of the calendar year.

Reinstatement of an alarm requires that the owner/operator provide:

Documentation that said alarm has been repaired and is in proper operational condition; and