Help

View our different ranges of products by clicking on the category links on the home page or the list on the left hand side of the page

Take a closer look by using the zoom function. Simply scroll over the image of the product and the photo will zoom in on the detail

If you decide to purchase an item, click the “Add To Cart” button.

Items that you have added to your shopping cart will be listed in your “Cart” and can be reviewed by clicking on the “Cart” tab on the top left hand side of the page

If you purchase items and boxes separately we will pack your items in the box(es) for delivery.

If you purchase pre-packed boxes then these will be delivered as shown in the photo.

If everything you wish to purchase is listed in your “Cart” you can click on the “Check Out” tab to proceed to purchase

If you are a new customer you may wish to create an account but you can purchase without an account

If you are a returning customer with an account, enter your login/password and your shipping details will be automatically populated

When you have finished shopping your selected products will be shown on your order summary with payment instructions

Payment will be through Paypal and you will be taken through the payment process with step by step instructions. You do not need to have a Paypal account and can pay with your credit card through Paypal

A copy of your order details will be sent to you by email

We endeavour to process your order within 24 hours after your order has been received

Payment Options

Your payment will be made via our PayPal payments service.

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

If you do not have an account with Paypal then you can pay through Paypal with your credit card

Paypal accepts Visa and Mastercard but not American Express. We are currently setting up our American Express payment option.

All prices are in Australian dollars and payments are processed in Australian dollars. Prices that appear on the shopping pages include GST.

Out Of Stock Products

We do our best to indicate items that are “Out of Stock” but sometimes our orders are faster than our ability to track our inventory.

If an item has been purchased and paid for but is “Out of Stock” we will, on a case by case basis:

a. offer a refund

b. offer an alternative product

c. offer a voucher to be redeemable against future purchases

If this should happen, we apologize for any inconvenience caused. Any question you may have regarding stock should be sent to sales@ochrsitmastree.com.au