GENTLE HOME SERVICESGUIDELINES FOR SELECTING A CAREGIVER

1. IS YOUR AGENCY LICENSED IN THE STATE OF ILLINOIS? ARE YOUR CAREGIVERS BONDED?Answer: Yes. we are licensed by the Illinois Department of Public Health. All employees are bonded.

2. WHAT KIND OF BACKGROUND CHECKS DO YOU RUN ON YOUR CAREGIVERS?​Answer: Criminal Background checks, as well as, professional and personal references.

3. DO YOUR CAREGIVERS SPEAK ENGLISH?​Answer: All caregivers must be able to read, write and communicate in English.

4. WHO IS RESPONSIBLE FOR CAREGIVER’S PAYROLL AND SOCIAL SECURITY TAXES?​Answer: We assume all responsibilities for payroll requirements.

5. ARE CAREGIVERS COVERED BY WORKER’S COMPENSATION INSURANCE IN CASE THEY ARE INJURED IN MY HOME?​Answer: All caregivers are covered under our workers compensation policy.

6. ​ WHAT ARE YOUR HOURLY (OR LIVE-IN) RATES:

WEEKDAYS

WEEKENDS

SHIFT DIFFERENTIAL

TRANSPORTATION CHARGE

ANY ADDITIONAL CHARGE (SUCH AS PLACEMENT FEE)

​Answer: There are no rate differentials for weekends, shifts, or transportation. There are also no placement or finder’s fees.For a list of our rates, please visit our services and fees page.

7. HOW ARE THE BILLING AND PAYMENT OF SERVICES HANDLED?Answer: Invoices are mailed to clients weekly. Payment Methods: Cash, checks, credit cards and insurance.

8. ​ IF WE CHOOSE TO, CAN WE INTERVIEW POTENTIAL CAREGIVERS AND IS THERE A CHARGE?​Answer: Interviewing a caregiver is free of charge. Any additional interview is billed at our hourly rate for a minimum of two hours.

9. ​ WHAT CAN WE EXPECT FROM A CAREGIVER?​Answer: For a complete list of services visit our services page.

10. ​ IS THERE SOMEONE AT THE AGENCY TO ANSWER MY QUESTIONS OR CONCERNS AT ALL TIMES?​Answer: Someone is available to answer questions 24 hours a day, 365 days a year. Our operator is able to address staffing needs immediately.

11. ​ ARE THE CAREGIVERS SUPERVISED? IF YES, IS THERE AN ADDITIONAL CHARGE FOR THIS?​Answer: One of our nurses or staffing coordinators will perform both surprise and scheduled supervisory visits.

12. WHAT HAPPENS IF MY CAREGIVER TAKES TIME OFF?​Answer: Gentle Home Services is responsible for all staffing needs. We will assure a temporary replacement takes over.

13. FOR QUESTIONS, COMPLIMENTS OR COMPLAINTS, WHO WOULD BE MY CONTACT PERSON?Answer: Our professional Staff is available 24 hours a day, 365 days a year. To get a hold of us for any reason, please visit our contact us page.

Value

*To ensure the most appropriate care, it is best to give the agency as much information as possible about the patient.