Family Satisfaction Survey

Tracy McFee – General Manager

To those we have served:

We are honoured to have been entrusted with your loved one's funeral arrangements, and we hope we have supported you well during this difficult time. Please remember that we will continue to be available in the days and weeks ahead and we are always just a phone call away.

Your impression of the quality and value of our services is very important to us. We respectfully ask for your assistance in evaluating the services we provided, as this will enable us to provide the best possible care to others who turn to us in their time of need.

On behalf of the many families we have yet to serve, we offer our sincere gratitude.

Respectfully,
General Manager of Oliver’s Funeral Home

Name of Deceased:

Funeral Director:

Your Name:

Initial Contact with Oliver’s Funeral Home

The initial telephone call was handled professionally, politely and in a timely manner.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

The telephone call with a Funeral Director prepared my family and I for the arrangement conference.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Greeting upon arrival into the facility was prompt and the staff was courteous.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Not Applicable

Funeral Arrangement Meeting

The Funeral Director created an environment that was welcoming and comfortable.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

The Funeral Director was informative, understanding and helpful.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

We were satisfied with the selection of products and services to choose from.

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

The Funeral Director addressed all of the issues that had to be considered.