Review: Bicycle Wheel Warehouse - Pure XCR Wheelset

I ordered the Pure XCR Wheelset with the following options from BWW's website on3/13/12 around 8:00pm central. So well after business hours.

Rims: Pure XCR Blue
Hubs: Pure XCR Blue
Spokes: DT Swiss Champion Black
+Rim Tape (Which I ended up not needing becaue im going tubeless) but over $4.95 im not going to sweat it (im sure it'll end up getting used sooner or later.) With the wheels I also recieved the blue anodized 9mm QR skewers and a white BWW Water Bottle.

I recieved an email from them on 3/16/12 (Friday morning) saying my order had been recieved and would be sent out as soon as possible. Later that afternoon I recieved a phone call from Pat letting me know they were done along with a few questions he had for me. He again let me know he'd be shipping them out asap. I chose normal UPS ground shipping. The wheels arrived today around 11:30am perfectly packaged and in perfect shape. In my honest opinion, I dont think a business week's worht of turnaround time on a hand built set of wheels is to shabby in the least. My customer service experience through this whole process has been completely painless, something as of late I havent been used to.

I want to thank Pat and the guys at BWW for a great buying experience and hooking me up with an awesome set of wheels. Also Pat, those decals look really sharp. I'll be sure to get some high res pictures of the wheels on my bike tommorow evening.

I didnt weigh the wheels before I dropped them off to have the tires and tubeless kit put on (particular shop didnt charge me labor so I figured why not let them do it). But here are the posted sample weights from bicyclewheelwarehouse.com.

Took them on their first ride saturday and im in love with them. They just roll so much faster and enagge so much quicker than my stockers. And those Saguaro tires are perfect for my local trail setup. The only problem is after having a good wheelset ive realized exactly how horrid my front fork is. I put about as hard of a thrashing as Im going to on them and they still roll true with no issues. And I got a pretty good handful of comments on the color choice to.

I bought a bww wheelset a few years ago. DT 5.1's laced to their pure xcr hubs. I must say they built them up nicely. Rode it for years and they never needed truing. But the freehub blew up on me not long ago. Emailed them asking about getting a new one. They asked for my address, so I assumed they were going to send me one. But I never received anything or another response despite my other emails. They are good builders but IMO have bad customer service.