Friday, October 2, 2015

5 days, 5 surprise sales: Extra 40% Off Sale

"Thanks!" to many of you, who shared the following email & promotion from J.Crew.

J.Crew is offering five sales in five days (each one running for 24
hours). Today's sale involves an additional 40% off sale with
promotional code DAYFIVE.
This offer expires tonight, midnight EST.
The fine print includes:

*40% discount valid on the purchase of select final sale items in J.Crew stores and at jcrew.com on October 2, 2015, 12:01am ET through 11:59pm ET. In-store discount as advertised. Online discount valid on final sale items marked "Extra 40% off with code DAYFIVE." Offer not valid in the 769 Madison Avenue, Brookfield Place, Liquor Store, Ludlow Shops, J.Crew Factory or J.Crew Mercantile stores; at jcrewfactory.com; or on phone orders. Offer cannot be applied to previous purchases or the purchase of gift cards and cannot be redeemed for cash or combined with any other offer. In-store discount automatically taken at the register. To redeem online, enter code DAYFIVE in the promo code box at checkout. Limit one promotional code per order. Offer valid in the U.S. and Canada only. Terms of offer are subject to change. Final sale items cannot be returned or exchanged.

Alright, I was honestly expecting a little more "wow" for the last promotion. But this is not that bad of an offer. :)

Will you be taking advantage of this promotion at J.Crew? What J.Crew item(s) are you hoping to pick up? Please share!

52 comments:

It's hard to get excited about a percent off final sale. I can't understand final sale for online purchases anyway - you can't try it on before buying, so how could you be sure it will fit? So much of what J. Crew sells is online only, so you couldn't try it on in the store even if you could and wanted to. I'll pass on this promo.

Hello ladies, this is my first post on this blog... Though I read it religiously, mostly the vents which make me smile as every vent voiced mirrors exactly how I feel. My closet is 99% JCrew but over the past one year I have been left with a bad taste with most of my purchases. Out of habit and the hope things will change return over and over again. Today's promo I must say was a major anti climax! For me the surprise was, raise expectations and then pee on our fire. 40% and FS??! WTH! How can FS on online purchases be legal? A consumer doesn't have the opportunity to try a garment and be 100% satisfied with it, yet should it not be appropriate they don't have the opportunity to return it - even for an exchange of size. It really doesn't make sense. I somehow feel that is what JCrew Factory should be about - JCrew getting rid of inventory from past seasons at rock bottom prices. There are items in the sale section which debuted 1year ago yet, still priced at less than 30% post promo on original prices. When I search through Gap or BR sale sections online I'm hard pressed to find items less that 6months old. I'd love to be a fly on the wall of JCrew management reviews of their inventory to understand what their strategy is. Who's idea it is to have 1year old items still on offer on a brand which clearly positions itself on the top end of the high street. I can't help but think that sometimes they (JCrew) are flipping us the bird - buy it or be quiet, we ain't listening. My silver lining...I work with small team (24/7) and they are extremely helpful with all my orders, returns, shipping, price adjustments and in the past return on FS. I just wished the business would listen more to their consumers. JCrew, please get rid of FS or an alternative would be to price each item at 50% of its original price plus promo. Please, try and return your brand to it's positioning of the glory days. Listen to your consumers, we love you and want the balance of our relationship returned to the win win days.

I never buy final sale. Period. I wouldn't care if it's 90% off. If it doesn't fit or the quality is bad I'm stuck with it and that is a waste of money. We get sucked up in the percent off and the good deal and buy things we wouldn't ever buy at full price simply because they're on sale. All week they send out these offers and a smart retailer would have saved the best one for Friday, not the worst one. They're telling you they'll give you 40% off the price of a collection of crap they can't get rid of but you can't return it when you figure that out.

A few weeks ago, I reaaaaly said what I think re: warehouse sales. They benefit very limited customers (read professional ebay resellers mostly) living driving driving proximity who then resell JC merch on ebay marking up stuff 100-200%. NOT fair to people living elsewhere. The fact that they sell it at the rock bottom prices at the warehouse/clearance stores is why many customers, myself included, NEVER pay full pay at retail stores.

So as much I am against those nonsense promos and prices going up and down without any logic to it, I am I prefer to see it at the sale section, that having no opportunity to buy it at all (or it being at ebay, marked up some 200% from what they paid).

Btw, also many items says additional 40%, but since they sell as final sale, it is 50% additional. Just got my adjustment for 50% on a few items I got (tried them in a store, so am confident about the fit). The CS is 5-stars as always!

I made it through the entire week with not one purchase! So proud of myself. I agree with what the ladies above said. I don't want final sale items at any % off. I only will bite on that when it is something I had the opportunity to try on which as mentioned w/ online only items is next to impossible. Going to continue to try purge and shop my closet to see what I have now that the weather is turning.

I made purchases yesterday when they were not final sale, and forgot to add jeans I wanted to try. Today they are the same price but final sale and I emailed customer service and they refuse to allow the purchase without it being final sale. Who can buy jeans final sale? Especially when they all run differently and I like a particular fit. Based on reviews (on J Crew, I can't find them elsewhere), I can be any of three sizes. I am so disappointed right now.

I called too and the rep also said they are final sale because they don't want them back, but she'd be happy to pass my feedback along. I said I already emailed my feedback! Between final sales and all the polyester, what's going on? I've been an extremely loyal Jcrew shopper for years—pretty much my entire wardrobe besides workout attire—but I'm losing the love. I'm not going to spend $130 on jeans without trying them on, and having no means to try them on!

Also makes me wonder if they've red flagged me or something. Since my local store barely has anything in stock I often buy a lot online and return much of it, and ask for adjustments when prices are reduced before I even get my merchandise. I don't want a closet full of stuff I won't wear!

I agree, when it comes to jeans, there is a difference among washes, and even pants in the very same size. Those random sale pricing is very annoying, but CS has always been so accommodating to me. Sorry to hear that, Suzanne.

Haha, I wonder that too. While I shop often and a lot, I return a considerable portion of it, and always ask for adjustments if the drop in price happens. I joke that I am the first on their "beware, cheap patron" list. But guess what, I work hard for my money, and refuse to spend a dime on a piece of clothing I deem not being worth the ticket price.

Agreed 100%! Meanwhile I got another email asking for measurements. I explained that for a dress or a blazer, I could measure a similar garment and know how it will fit, but for jeans there are too many variables. (Then I gave the measurements for my goldsign Stevie jeans to see.)

I'm sorry for any inconvenience this may have caused. Final Sale items are offered at a great price, but unfortunately we're not able to support the cost associated with return processing. I’m glad to see that we were able to make this exception several times in the past.

We’re available 24/7 to answer any questions you may have before purchasing any Final Sale items – please don’t hesitate to reach out.

Well maybe they should stop making items that are so terrible in fit and quality that people are willing to buy them before they get deeply discounted and final sale. So basically they think it is so bad they don't want it back either. Lol! I feel your pain though. I have been doing more returning than keeping. I think I only asked for one exception in regards to returning a final sale item and it was cashmere boyfriend sweater that swallowed me whole. They did allow me to return but since then I really am trying to say no to final sale unless it is a $20 item that I don't mind taking a risk on. The final sale with he wonky sizing issue is just ridiculous.

I never buy final sale...always call and make them waive it. Or hem and haw until they offer. Two weeks ago I made the call and they stood firm and wouldn't offer so I didn't push. The next day for a split second final sale was gone and I ordered the skirt during that very narrow window. It actually turned out to be great and I'm not returning it...but what drama.

I advised CS that they should do Adopt the sale policy from boden...seven day return window and buyer pays return shipping.

I think we may see it again. I think sales will be down fall and winter. the merchandise is not that great.was hoping for more coats ... still might happen? the jewellery is particularly unwearable. IMO

I hope someone "official" is reading this! As I told the CS on the phone yesterday, I'm not the only one unhappy about the pricing policies and final sales. Hopefully our collective voices will be heard. I wouldn't mind paying a little more, but I can't justify full price when they seriously slash prices a few weeks later, sometimes before an item is even worn.

I'm pretty sure that comments on here are not used to steer the company in any way. Or if they are, it will be a few years before it sinks in.

I understand they may have a problem with returns and processing costs etc. They should look at a company like Nordstrom. How do they do it? They will accept a return literally years after you've bought it. You don't even have to produce a receipt if they can scan your credit card in the store and find the purchase. Free shipping both ways. How is this successful for them? J. Crew should be asking this question. Boden is another company that is good about returns. I've waited too long to return something (by mail), and have gotten an apologetic phone call from the company that they were not able to credit me for the return because it is past however many days, so they could only give me a merchandise credit. That's great! I don't know why J. Crew needs to be different in order to turn a profit. Even TJ Maxx takes back returns easily, without a receipt (you'll get a merchandise credit). I don't think any of these companies sell anything as final sale. Now that I think about it, I can't think of any company other than J. Crew that has final sale policy.

I think I may be done with J Crew, at least for the time being. Between the Canadian exchange, Borderfree and the sale price games I have been completely turned off - and it will only be compounded when the predicted price increases hit next month. The styles have become repetitive and uninspiring, the fabrics and fabrication inconsistent, and I can get similar things elsewhere for less. I'm not interested in even contemplating buying anything at fp when I know it'll go quickly to sale and bounce around there for a while. Last thing I bought was with a gift card. How many plaid shirts do I need? Walked into the Bloor St store yesterday, did a quick turn and walked out - went across the road to COS and spent my mad money there.

I'm with you on this. As an aside, JCrew has confirmed that Borderfree will be refunding customers for all over payments in the upcoming weeks. I would also suggest that you review any other purchases that are completed through Borderfree - my Lands End order was also incorrect.

Totally agree with this. I am just so disappointed with the Canadian pricing, the borderfree experience and the shapeless clothes made with synthetics. I was such a fan of Jcrew but now I have no interest in spending my money there.

While my JCrew purchases have declined due to quality issues mostly, I have not given up entirely. I love some of the new items such as the wool patio pants and the wide leg cropped wool pants. And I still love my older JCrew items, they are beautiful and wonderful to wear. I am hopeful that things will turn around, but it is still hard to be a Canadian shopper with the crummy exchange rate (which Borderfree inflates to their benefit) and the limited selection in stores.

It's interesting - I was more than happy to spend $$$ at COS, where everything was full price and largely made of cotton, wool, and silk. Combined with the freshness of the design, I couldn't resist. Whereas when I walk into J Crew these days, I just think: well I already have a variation of that, and I don't like that fabric, and those pants just never fit me well, and why would I pay fp for that when it will go to sale next week, and doesn't Joe Fresh have the same thing for $20? I do not trust J Crew any more, which is an interesting spot to be in with a retailer. I don't trust that I am getting an interesting, quality piece that is worth what they want me to pay. I took out a wool cardigan that I bought there less than a month ago with a gift card and found it had holes in the shoulder - looked like it had been stapled. Ridiculous. That was The End for me.

My spending at J. Crew gradually fell off a cliff over the past 2 years. I rarely buy from them for myself anymore but I still order occasionally for my husband and for my kids. The kids's stuff has gone slightly downhill, and the mens' stuff is still managing to hang on in terms of quality. These days, I shop mainly from COS and Club Monaco. Both offer good quality and no pricing fluctuation. Really happy that there is now a COS in Toronto!

@shopgrrl I'm guessing BF will be reviewing all JCrew transactions. From the email with JCrew:

Borderfree will be crediting all customers impacted in the coming weeks and reaching out to all customers involved.

I made a point of telling BF that they should be reviewing all transactions, not just the ones that have been brought forward to their attention. Further, the refunds should happen automatically (BF emailed and asked if I wanted the refund - it was insignificant). I forwarded the email to Mickey and someone on his staff quickly responded and followed up with BF.

I was able to get into a Canadian store a few days ago and was pleasantly surprised at the store prices, happy that they were fair vs US prices and def lower than online in most cases so I picked up a few pieces at 30% off as I thought it was a fair price. I wouldn't have bought those items online until they went sale plus % off otherwise because of price differences. I picked up a tissue turtleneck (a nice light cotton option) as I usually grab one or so each year and they've lasted me; the Buffalo check flannel shirt and the toothpicks in flint wash. I've never been a toothpick fan until this year and now they're my most comfortable jeans. If store prices increase to online prices I'll have to wait til an item goes to sale if I want it because I won't pay such high prices, As an aside, I went to a Jcrew in the U.S. this week too (Syracuse) and they did not have more selection than the Cdn stores that I go to. I found the same selection/not better in b&m's in Florida this past summer too.

JRSConifer, glad to make the introduction! We have only just acquired a COS here, but already I am so impressed with the style and quality. There are only a handful of locations in North America, and unfortunately they don't ship outside of Europe right now. So maybe I should apologize for introducing you to it...

I've had hit and miss experiences with COS. Some fabrics are thin, and designs are often missing things like darts, which are also MIA from JC right now. I think their designs may work best for very slim, non-busty ladies. Beware their email system apparently has a glitch and doesn't send shipment confirmations to some internet provider addresses-if it's important for you to know when a package will be arriving, you may prefer to call or email them to verify that info after placing your order.

borderfree, huge price descrepancies...increasing of prices coming Nov. This will be the end of J Crew shopping for many Canadians. Just saying Mickey...mistakes are being made. Canadians maybe very polite....but we are not stupid.

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