Form Publisher is no longer generating files or sending emails

Sometimes, Form Publisher stopped working for some reasons. You may need to disable or re-enable Form Publisher on a specific form. Read this article to know how, and why.

Why does Form Publisher stop working?

If Form Publisher no longer generates your files or sends notifications to form responses or specific email addresses, it may be because:

The add-on has been disabled by mistake

Google servers are temporary facing issues, as our service relies on Google technologies

Some permissions for Form Publisher have been updated and you didn't (re)accept the new ones

To relaunch Form Publisher, please follow those steps:

1. Open Form Publisher Status

Click the add-ons icon, then Form Publisher > Form Publisher Status:

2. Disable Form Publisher

Once done, click the toggle button to disable Form Publisher:

info You can also disable Form Publisher if you simply want to temporary stop files generation from your Google Form (without losing your Form Publisher settings). If you're in this case, you don't need to follow step 3 below.

3. Re-enable Form Publisher

To fix files generation issues and relaunch Form Publisher / the trigger, please click the toggle button again to re-enable the add-on:

Form Publisher should now run properly every time someone submits a new form, and all your settings have been kept (template selected, Drive folders, email recipients,...).

Comments

Great app! I set this up on a Google Form my boss created and shared with me. When he tries to change anything on FormPublisher he gets a message that I set it up and he can't make changes. What do I need to do for him to be able to make and save changes?

Specifically, I'm trying to set up the output folder on his computer. I've temporarily removed the app but he still gets a message that I set it up and he can't change anything.

I can't get past the 'Form Publisher Status' anymore. I have been having trouble using Form Publisher for some weeks, now. (Premium). I disabled and re-enabled FP from the add-on library several times already. Even from new Google Forms (i.e. without a FP assignment) the add-on menu mentions 'Form Publisher Status' and gives me the dialogue to reset the form. This does not work, so I am stuck!!

I'm receiving an error message from all my Forms connected to Form Publisher with the following text:

"Form Publisher cannot work because you have exceeded your Drive storage capacity."

This can't be possible because I have unlimited Google Drive storage with my education account. Is this a temporary bug? Has anyone else experienced this issue? I have many forms that are all dysfunctional right now because of this.

My form was still enabled. I have it set to create power point slides from responses and a backup pdf. We have 44 responses in total. Then is quit working. The last submission linked to the powerpoint template that was empty.

I no longer am receiving email notification even though my PDFs are well below the quota. Any support would be great. All settings are correct, my email is listed for the notification, form is active, and we have plenty of PDFs left.