Scruffs clothing & boots have no warranty on them as they are Wear & Tear items. Scruffs work an a inspection purpose, the information they require to advise credit/replacement is the following:
1) Style of goods (An image of the label within the boot/garment, They require this for the batch number and part number).
2) Purchase order number & proof of Sale (The our customer has purchased this on & a proof of sale to their customer stating the date purchased).
3) What environment/trade the garment/boots have been worn in?
4) A clear photo of the goods where we can assess the fault advised
5) If replacement is required or just a credit.