Integrated Ticketing System

There are several ways to touch base with the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. This is the easiest medium of communication for several reasons. If no client care team member is free at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. Also, you can copy ‘n’ paste extensive bits of information without worrying about spelling errors, and if a certain problem requires more time to be solved or a number of replies must be exchanged, all the information will be in the same location, so either party can always follow the steps taken by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they’re typically separate from the hosting platform, which suggests that if you need to provide information or to follow instructions, you will need to use no less than two separate systems and this number could increase in case you wish to administer a couple of domains. On top of that, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a reply.

With a cloud web hosting from our company, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket whilst you are browsing your website files or tweaking different settings. The ticketing system is being monitored 24x7x365 by our support staff representatives and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to get help. In contrast with some hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information with regard to any billing or technical issue. Moreover, you can see a selection of help articles, which will help you handle the most commonly encountered predicaments on your own.

The trouble ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated servers, so you won’t require a different platform to contact our client care team – you can do that on the spot as soon as you confront a complication. Submitting a new ticket takes several mouse clicks and tracking down an older one is equally simple. With our smart search option, you can swiftly find any ticket that you have sent in the past. You can submit a ticket at any given moment whatsoever as our client service staff representatives are at your service night and day and respond within the hour, although it seldom takes that much to get assistance. With Hepsia, you’ll have everything in one single place and you can forget about needing to go through 2 or more platforms to troubleshoot a simple problem.