AN ERROR OCCURRED DURING THE LOG FILE INTEGRATION, IT IS RECOMMENDED
TO RESTORE THE LAST BACKUP OF THIS DATABASE IN ORDER TO ATTEMPT THE
INTEGRATIONS OF THIS LOG FILE.
This message tells us there may be more than one log file on your
system and wires ar...

If your automatic emails are not sending or if your invoices will not
send when you select Invoice from the Order windows, try the
following:
Go to Preferences and select studio. Check to make sure your studio
email address is correct her and is the sa...

BACKUP ERROR 1409 - Troubleshooting
PLATFORM: Macintosh & Windows
SUMMARY
Error code 1409 happens during the backup process. It generally
occurs from a read error on the specific files that are being backed
up. In additon it can happen in the "wr...

In SuccessWare we use hierarchical lists which are using a color
setting in Windows 7.
You can change the color yourself in the Windows OS. There is an
oddity, the color is used for these areas are also used for the as the
background color for the ma...

If you are experiencing an error: Lost communication with host, you may need to increase the "Time Out" on your server.
On the server application of Successware:
Select Successware click "Edit"
Go to Preferences
Click Client Server
Change ...

If you receive the following error "The Plug-in method cannot be
executed", it is possible that there is something in the Plugins
folder that is either corrupt or should not be in there.
Please follow the steps below to locate and send in your Plugins
...

If you rececently upgraded your version of SuccessWare and upon
launch receive a message that states "This database has not been
compiled for 64-bit processors" this may indicate a permissions issue
with the computers User.
By creating a new User on...

Below is a process that you can run to see if there may be a corrupt
Windows file on your system:
On the problem machine, please run command window with elevated
privileges.
Start>Type CMD>Press SHIFT+CTRL+ENTER (or right click on cmd and
select R...

PORT 19813
The SuccessWare Multi-user version uses Port 19813 for communication
between the server and the client machines. This port must be open for
this communication to work properly.
If you are having trouble connecting your client machines t...

Upgrading your Single User Lease to a Multi-user Lease:
Please visit our System Requirements page for Multi-user. This way
you can make certain your systems are set up properly prior to moving
to Multi-User.
http://www.successware.net/downloads/downloa...

If you are experiencing random issues with SuccessWare shutting down on your system try the following
1) Quit out of SuccessWare on all machines
2) On each client computer, navigate through your Finder to the following location :Library:Applica...

Reinstalling SuccessWare
First, you should make a back up by copying your entire SuccessWare
folder to an external drive or cloud storage.
*If you are on a PC, you will need to run the Uninstaller for
SuccessWare, this is done in the Control Panel. Th...

If you have a window in SuccessWare that is displaying on the screen as a sliver, hold down shift key while opening that window. Holding down the shift key will restore it to its original window size (bypassing and resetting the favorite layout settings)....

Please click on the following link to access SuccessWare Windows Downloads:
http://successware.net/downloads/windows/index.html
Always make a back up of your data file before you upgrade. You need to read and verify your system requirements to make ...

The datafile structure is the same for both Windows and Mac on any version of SuccessWare after 5.0
You can install download your entitled version of of SuccessWare and simply copy the data file to the new system and place it in the SuccessWare folder....

-10064 ERROR UPON UPGRADING
This may occur when there is too much traffic on our Web site.
Please Do the following:
1. Go to SuccessWare Preferences
2. Choose FTP
3. Change the FTP Transfer mode from Active to Passive or Visa Versa
It is po...

The main component of the multi-user version is the SuccessWare Server software. This software runs on one computer on your network and manages data file access for all users.
To insure optimum performance, it is recommended that this server computer b...

To upgrade to the multi user version of SuccessWare
During this process it is important to keep your single user version of SuccessWare running until the server is up and running.
Begin by backing up your entire SuccessWare folder on external media, f...

If your resolution is set to the System Requirements, yet you still
receive a resolution error check on your Text Settings.
Quit out of SuccessWare.
Go to your Desktop, right-click your mouse and go to DISPLAY SETTINGS.
At the bottom of this window,...