Are Your Fraud Operations Ready for PSD2?

How will you balance Strong Customer Authentication with customer service? Can you implement PSD2 without causing friction in the customer journey?

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In a few months time, PSD2 becomes law across the European Economic Area. the regulated use of Strong Customer Authentication changes how payment service providers interact with their customers. Managed badly, disruptions to the payment process will see customers take their business elsewhere, but those PSPs who manage it well, will have a competitive advantage.

Join our PSD2 webinar to explore the likely impact of PSD2 on customer relationships and learn what you need to do to prepare.

* Strong Customer Authentication vs Transaction Risk Analysis - Learn how Transaction Risk Analysis helps customer relationships, when you may use is and what you need to do NOW to prepare your fraud operations for PSD2.

*Putting Customer Communications at the Heart of Your PSD2 Strategy - When additional authentication requirements stop your customers from managing their accounts or making payments, how can you communicate with them to get things back on track fast?

*Hype or Reality? PSD2 and Machine Learning - Will PSD2 be the catalyst for you to add machine learning capabilities to fraud management? How will it help and what is it about PSD2 that builds the case for artificial intelligence and machine learning?

How will you balance Strong Customer Authentication with customer service? Can you implement PSD2 without causing friction in the customer journey?

Not a member of BrightTalk? - Register your place by entering your email address on the right hand side - enter your details and BrightTalk will send you joining information and reminders.

In a few months time, PSD2 becomes law across the European Economic Area. the regulated use of Strong Customer Authentication changes how payment service providers interact with their customers. Managed badly, disruptions to the payment process will see customers take their business elsewhere, but those PSPs who manage it well, will have a competitive advantage.

Join our PSD2 webinar to explore the likely impact of PSD2 on customer relationships and learn what you need to do to prepare.

* Strong Customer Authentication vs Transaction Risk Analysis - Learn how Transaction Risk Analysis helps customer relationships, when you may use is and what you need to do NOW to prepare your fraud operations for PSD2.

*Putting Customer Communications at the Heart of Your PSD2 Strategy - When additional authentication requirements stop your customers from managing their accounts or making payments, how can you communicate with them to get things back on track fast?

*Hype or Reality? PSD2 and Machine Learning - Will PSD2 be the catalyst for you to add machine learning capabilities to fraud management? How will it help and what is it about PSD2 that builds the case for artificial intelligence and machine learning?

Matt Cox discusses what PSD2 means for fraud - in this short clip Matt talks about what makes up Strong Customer Authentication including inherence, possession and knowledge and introduces the concept of Transaction Risk Analysis

What does PSD2 mean for the fraud operations of payment service providers? Here Matt Cox talks about why fraud is such a big part of PSD2 and how payment service providers can tackle the fraud requirements. Matt explains the benefits and difficulties introduced by Strong Customer Authentication and the role Transaction Risk Analysis can play in securing payments under PSD2.

AI and Machine Learning are popular topics but what role can they play in fighting fraud? With PSD2 on the Horizon Gabriel Hopkins takes a look at the different techniques that can be deployed in the fight against fraud.

There's a lot of hype around AI and Machine Learning - Here Gabriel Hopkins discusses when and how it can help payment service providers manage fraud for PSD2 and also offers some words of wisdom about why you need a balance in fraud fighting techniques.

PSD2 brings Account Information Service Providers (AISPs) and Payment Initiation Service Providers (PISPs) to the fore. when the primary relationship the customer has is with these new service providers what will the affect on fraud be for Payment Service Providers?

PSPs need to change how they manage fraud for PSD2, Gabriel Hopkins takes a look at the complexity of managing fraud under PSD2 as well as taking a look at the role of the Account Information Service Providers (AISPs) and Payment Initiation Service Providers (PISPs) With increasing hype about artificial intelligence and machine learning Gabriel will consider the role these technologies play in helping PSPs to adapt to the demands of PSD2

What affect will PSD2 have on consumers? Gabriel Hopkins talks about the benefits we’re all likely to see with the launch of new services as well as looking at the negatives that come from increasing the authentication they’ll have to undergo. Gabriel has some great advice to offer payment service providers who want to help their customers adapt to PSD2

As PSD2 is launched payment service providers will need help to understand the impact of PSD2 on their fraud operations and get themselves ready for implementation. On this channel FICO will bring together resources that will help PSPs make better decisions about how they manage fraud for PSD2