Why You Should Shop For Appliances Online (Or on TV!)

Want to walk away from a big appliance purchase feeling totally secure about your spending? Don't we all. But the truth is that sometimes, you're going to have struggles and regrets about what you bought and—more likely—where you bought it from. Luckily, we have groups like Consumer Reports doing important research on the best spots to buy from. So which appliance retailers offer the most customer satisfaction?

Consumer Reports National Research Center surveyed shoppers who bought one or more appliances in the past year, asking questions about satisfaction with shipping, installation, haul-away of old appliances and returns.