Postage and Packaging

UK ShippingWhen placing an order to a UK address (including Channel Islands) we offer three shipping options:

Standard - FREE (1-5 working days*)The standard option will have your order dispatched usually within one working day. All orders are packed in new boxes with protective biodegradable packing. You will receive a postage tracking number with this option.

Priority Delivery - £3.50 (1-2 working days**)Priority Delivery will have your order usually dispatched within 24 hours and be delivered the next working day. All orders are packed in high quality boxes with high standard protective packaging. You will receive a postage tracking number with this option. Delivery will be by Parcelforce.

Eye on Asia reserves the right to pack orders in multiple consignments when necessary at no extra cost. From time to time we may also upgrade the postage service used to courier on larger orders at no extra cost. There is usually a 1 working day handling time (from payment clearing) before any orders will be dispatched. Occasionally this handling time may vary slightly but should never be more than a 3 days. The status of your order can be checked by logging in to your account.

European / EU ShippingAll postage within Europe and European Union (EU) is dispatched via Royal Mail International Signed For or other couriers and requires a signature upon delivery. Eye on Asia reserves the right to pack orders in multiple consignments when necessary at no extra cost. There is usually a 1 working day handling time (from payment clearing) before any orders will be dispatched. Occasionally this handling time may vary slightly but should never be more than a 3 days. Please note that customers outside the EU are responsible for paying any customs or import duties that local authorities may charge on items entering their country, please check with your country's customs for more information.

International Shipping (outside Europe)All postage outside of Europe is dispatched via Royal Mail International Signed For or other couriers and requires a signature upon delivery. Eye on Asia reserves the right to pack orders in multiple consignments when necessary at no extra cost. There is usually a 1 working day handling time (from payment clearing) before any orders will be dispatched. Occasionally this handling time may vary slightly but should never be more than a 3 days. Please note that customers outside the EU are responsible for paying any customs or import duties that local authorities may charge on items entering their country, please check with your country's customs for more information.

* These times are only estimates and cannot be guaranteed.

** Placing very large orders can cause a delay in shipment.

Returns Policy

Eye on Asia offers a 14 Day Money Back Guarantee. If for any reason you are not completely delighted with your purchase you may return it within 14 days for a full refund or exchange.

All products must be returned in their original state complete with packaging and all components.

Please ensure all products are packaged carefully to avoid damage on their return journey.

Once we have been informed of your intention to return a product, we will process your refund within 30 days of receiving it back with us. We will not refund the cost of sending any items back to us.

The original delivery charge will only be refunded if the order is cancelled within the 7 day cooling off period.

Some items may be excluded from our returns policy such as optical media, perishable goods or items sold as used or damaged. Please see the individual product for details. This does not affect your statutory rights.

Cancellation

Where products are in stock, we normally dispatch orders within 24 hours. Where you wish to cancel an order, please contact us as soon as possible with details of your order number. If the items have not already been sent, then we will cancel the order and issue a full refund, confirming our action via e-mail. However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods and send them back to us before a refund can be processed.

Damages

If for any reason your product does not reach you in perfect condition, please contact us within 3 days of receipt and we will arrange for a replacement or refund. Please be aware that if the product packaging is damaged but the item is not this will not warrant a refund.

Faulty Items

We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact us with details of the problem quoting your order number and we will advise you of the action to take.

Optical Media

All DVD's, Blu-rays and CD's are exempt from the above policies. Please note that if you have any problems with these items they can only be replaced for the same item and we do not offer refunds.

Unwarranted Returns

Orders that are returned back to us because you have failed to collect your parcel from the Sorting Office after an attempted delivery may incur extra charges. In the case of such an event we will contact you with further information.

We accept nearly all major credit and debit cards from all around the world so you can buy from us no matter where you are. To pay directly by credit/debit card please register an account on our site today, alternatively if you are in a rush we also accept PayPal.

Our security measures are designed to do just one thing. Keep you safe. Along with the highest encryption standards, we continually update our system to tackle emerging threats. Which means you and your money are protected.