Dragonair gives students a better understanding of inflight service through 'Cabin Crew Insight' workshop

15 Nov 2013

Dragonair today invited close to 120 tertiary-educated students to attend “Cabin Crew Insight” – a special career workshop run as part of the Dragonair Youth Aviation Academy. The Aviation Academy is a core initiative under the airline’s corporate social responsibility programme.

This half-day cabin crew workshop is one of the Academy’s signature events, aiming to give students an overview of the roles and responsibilities of cabin crew. The airline sees the workshop as a key element in its commitment to educating young people and passing on industry knowledge to the next generation.

The workshop’s programmes were designed to be interactive, practical and appealing to the students. Following a tour of Dragonair’s cabin crew training facilities, including cabin mock-ups and briefing rooms, students were given detailed insights into service standards, inflight services procedures and service etiquette, helped by the airline’s own cabin crew and inflight services team. Participants were also invited to take part in role-play exercises and hear from current cabin crew members about their day-to-day experience in handling passengers’ requests and delivering world-class services on an aircraft. Grooming and make-up demonstrations were also included as part of the programme.

The students said they found the workshop interesting and appreciated being able to get insights into the work and lifestyle of cabin crew in Hong Kong.

Gloria Fung, a Year 1 student in Hospitality Management, said the workshop took her one step closer to achieving her dream of becoming a flight attendant. “This has been my dream since childhood and I was happy to have the chance to get a close-up look at the real working environment of the cabin crew and the facilities and equipment they work with.”

Faye To, a Year 2 student who is also enthusiastic about joining the aviation industry, gained a new perspective on the cabin crew role after an exercise involving serving drinks. “I always thought that the cabin crew job was a piece of cake but I have a different view after this role-play session. I now know how tricky it can be to manage the galley cart, take passengers’ orders and prepare drinks all at the same time. Cabin crew are true professionals!”

Senior Purser Carol Lai was one of the trainers at the workshop, guiding the young participants around Dragonair House. “It was a great pleasure to meet these youngsters and share my flying experience with them,” said Carol. “The students showed a strong interest and real enthusiasm for inflight services. Having toured our facilities and seen demonstrations of how we work as a team to achieve a successful flight, I hope all the participants will be inspired to think about become a flight attendant when they graduate.”

The Dragonair Youth Aviation Academy was established in 2011 with the objective of inspiring Hong Kong’s young people to learn about the exciting world of aviation and consider pursuing a career in the industry. The youth education programmes run under the Aviation Academy are supported by various industry partners and stakeholders. The Dragonair Aviation Certificate Programme, a mentorship scheme co-organised with the Hong Kong Air Cadet Corps, also comes under the umbrella of the Aviation Academy. More information can be found at www.dragonair.com/aviationacademy.

Close to 120 tertiary-educated students attend the “Cabin Crew Insight” held by Dragonair.

Participant Gloria Fung (centre) gets the chance to manage a galley cart and learn the workflow of serving drinks for passengers.

Senior Purser Carol Lai (centre) shares her flying experience and brings a new perspective of inflight services to Faye To (right) and her brother Chris To (left).

Dragonair invites professional make-up artists to share the grooming tips with the students.