Passenger rights and assistance

PASSENGER RIGHTS

Regulation (UE) n. 1177/2010 governs the rights of passengers transported by sea or on inland waterways, obliging carriers to provide certain information and specific rights in the event of delays, cancellations and changes of itinerary. The full text of Regulation (UE) n. 1177/2010 and further information on passenger rights can be found at these links:

ASSSTANCE TO PERSONS WITH DISABILITIES OR WITH REDUCED MOBILITY

Regulation (UE) n. 1177/2010 defines the rights of passengers with disabilities or reduced mobility (PMR) who are guaranteed rights of transport on the same conditions as those applying to all other passengers. If tickets are purchased on line, the PMR must check the ASSISTANCE box in the LIST OF PASSENGERS section. If the ticket is purchased through a call centre or travel agency the need for assistance must be communicated directly to the telephone operator or travel agent. Further information on the procedures to follow can be found at these links: