Ticketing

Please Have Exact Fare Ready

Transborder Express drivers cannot change large notes, so please be sure to have the fare ready in coin or small notes where possible. This will help to reduce boarding delays and help you get to your destination quickly. Fare scales are displayed at the front of the bus.

Children

Children under the age of 4 travel free when accompanied by an adult. Children aged between 4 and 15 are automatically entitled to a half fare. Children aged 15 years and over and attending High School or Secondary College are eligible for a concession fare for travel outside school hours upon presentation to the driver of an appropriate photo ID issued by the school or college. If a valid ID is not available, children aged 15 years and over are required to pay the standard adult fare unless travelling to and from school in school hours. Where age may be in doubt, proof of age is the responsibility of the child or an adult fare will be charged.

Concession Fares

Concession fare authority cards must always be shown to the driver or a full fare may be charged. Transborder Express accepts a variety of transport concession authority cards issued by NSW State Government agencies, the ACT Government through ACTION and the Commonwealth Government through Centrelink. Sorry, we cannot accept Health Care Cards as a transport concession, nor can we accept cards issued for exclusive travel on State Transit buses and ferries in Sydney and Newcastle.

Tertiary students may travel at concession fares upon the presentation to the driver of an appropriate photo ID from the educational institution.

Tickets

Tickets are issued for all fares paid. Please retain tickets until the end of your journey. An inspector may board a bus at any time to check tickets. When boarding the bus always advise the driver of your final destination. Although you may be required to change buses at Canberra City Bus Station to complete the journey, through ticketing is offered to all passengers. This means that you do not have to pay the "flag fall" component of the fare on the second bus boarded, just so long as you get on the next available service from the interchange and you have retained your original ticket.

As part of this process, we have made some changes to our ticketing to create greater travel incentives for our passengers.