The Plus-1 program was created in 1982 and is a partnership between MIFA and MLGW that provides utility assistance for individuals and families in financial crisis.

Where does the money come from?

MLGW customers sign up to donate by agreeing to add at least $1 per month to their utility bill to go to the program. Anyone can also make a one-time donation for any amount.

Who decides who gets help from Plus-1?

MIFA screens clients for eligibility and priority and authorizes payments from the Plus-1 fund to their accounts. The average eligible household receives $210 in assistance, plus negotiation with MLGW to establish a payment plan for the balance.

How many families get help from Plus-1?

Customers and donors gave enough money last year to help close to 2,400 families through Plus-1. But if every MLGW customer gave just $1 per month, MIFA could serve more than 20,000 families per year through Plus-1. Watch this story about how Plus-1 works.

What’s the “I Am Plus 1 Telethon”?

It’s a day long effort on Tuesday, April 7, sponsored by MLGW to support MIFA, to increase awareness and participation of the Plus-1 program in the metropolitan Memphis community. It will feature live reports all day on WREG News Channel 3, ending with a 30 minute program at 6:30 p.m. The show will focus on the Plus-1 program and a phone panel to answer questions and help MLGW customers sign up to help.