make a payment: not authorised

Answer

We take security seriously to ensure the safety of your online details. As your bank hasn’t authenticated your card, we’re unable to take a payment using the card. You will need to call your bank to find out why the payment hasn’t been authenticated.

To top up your phone, you could make a payment with another cardas we allow you to nominate two cards to your phone. Alternatively, click here to find out about other ways you can top-up your phone.