TTC Monthly Pass on PRESTO - FAQ

What is a TTC Monthly Pass on PRESTO?

The TTC Monthly Pass on PRESTO provides the same unlimited travel for a month that a Metropass does. The adult and senior TTC Monthly Passes on PRESTO cost the same as a Metropass. An adult pass is $146.25 and a senior pass is $116.75.

If you do not already have a PRESTO card you will need to purchase a card for $6. Cards purchased online at prestocard.ca take 7-10 business days to arrive in the mail. Cards purchased at a Gateway Newstands within the TTC subway stations cost $20. This cost includes the $6 card fee and a balance of $14. If a Monthly Pass is loaded onto one of these cards, it is separate from the $14 balance, which can be used to pay fares on other transit agencies that use PRESTO or on the TTC when a pass isn’t loaded onto a card. This balance does not expire.

How do I know if a TTC Monthly Pass on PRESTO is right for me?

An adult or senior Monthly Pass on PRESTO might be right for you if you already have a PRESTO card and would benefit from access to unlimited travel across the TTC each month. While all TTC buses and streetcars have PRESTO not every subway station entrance has it. If the entrance you regularly use does not have PRESTO, you may want to wait until it is available before you purchase a PRESTO card and load a TTC Monthly Pass. PRESTO will continue to be installed at more subway station entrances throughout 2017 and early into 2018.

Do I have to purchase a TTC Monthly Pass or will my card stop charging me once I hit $146.25 or $116.75?

Yes you have to purchase an adult or senior TTC Monthly Pass on PRESTO to benefit from the unlimited travel for a month.

How do I purchase the TTC Monthly Pass on PRESTO?

Adult and senior TTC Monthly Passes on PRESTO are available online at prestocard.ca or from the select Shoppers Drug Mart locations in Toronto that sell PRESTO cards. Adult TTC Monthly Passes on PRESTO are also available for sale from the PRESTO Fare Vending Machines at Downsview Park, Finch West, Highway 407, Pioneer Village, Vaughan Metropolitian Centre, York University, Sheppard West and Wilson stations. You can load a Monthly Pass onto your card with or without an online account.

Can I use my TTC Monthly Pass to pay my YRT/Mi-Way fare on a TTC bus in York Region or Mississauga?

No. PRESTO card customers should not be tapping their PRESTO card on a TTC bus in York Region or Mississauga. Customers should be paying their TTC fare by cash, ticket or token plus a supplement, cash only on YRT and/or Mi-Way fare product. PRESTO card customers should only be tapping their PRESTO card on TTC buses within Toronto.

Cards purchased online take seven to 10 business days to arrive in the mail.

I’m a senior and want a Monthly Pass on PRESTO. What do I do?

If you are purchasing a senior TTC Monthly Pass online, your PRESTO card will need to already have a senior discount set on it.

To set a senior discount, you can visit any one of the Shoppers Drug Mart locations in Toronto that sell PRESTO cards. You can also come to the TTC’s Customer Service Centre at Davisville Station, 1900 Yonge Street, or visit one of the Gateway Newstand locations in various TTC subway stations to purchase a pre-loaded senior PRESTO.

Please note: you must provide valid government photo ID at the time of purchase to prove your eligibility. Identification from provinces outside of Ontario that clearly display the customer’s age are acceptable.

Once your concession is set, visit prestocard.ca to purchase your senior TTC Monthly Pass. Throughout 2017, the locations to buy a card, load money onto it and set a discount fare will be expanded.

When will more locations be introduced to buy Monthly Passes on PRESTO?

You can load your adult or senior TTC Monthly Pass on PRESTO at select Shoppers Drug Mart locations. You can also load an adult TTC Monthly Pass on PRESTO at one of the PRESTO Fare Vending Machines at Downsview Park, Finch West, Highway 407, Pioneer Village, Vaughan Metropolitian Centre, York University, Sheppard West and Wilson stations. More PRESTO self-serve machines will be installed at all subway station entrances throughout 2018.

When will I be able to sign up for Autorenew?

All adults and seniors who purchase their TTC Monthly Pass on PRESTO can sign up for Autorenew now at prestocard.ca.

How do I sign up for Autorenew

You can set up and manage Autorenew online through your My PRESTO Account at prestocard.ca. You only have to sign up once and your monthly pass will always be available for the first of each month. Autorenew can only be set up online using your credit card or Visa Debit. If you would like to set up your Autorenew using your bank account (pre-authorized debit), please use a paper form.

If you set up Autorenew in the first 14 days of the month, the current month’s pass will be added to your card and a monthly pass will automatically be added every month. You will be charged for the next month’s pass six days before the end of each month. After that, the next time you tap your card on a PRESTO reader as part of a regular trip your monthly pass will be added to your card.

If you set up Autorenew in the second half of the month, you will be charged for the next month’s pass six days before the end of the month. The next time you tap your card on a PRESTO reader as part of a regular trip your Autorenew contract will be added to your card.

If you want to Autorenew by mail download an Autorenew form from the Forms page, and mail it to PRESTO.

What is the difference between a TTC Monthly Pass on PRESTO and a Metropass?

The only difference between a TTC Monthly Pass on PRESTO and a Metropass is that you need to tap a PRESTO card on a card reader instead of showing it to a collector, operator or Transit Fare Inspector, or swiping it at a turnstile. Both provide unlimited travel for a month.

I purchase my monthly pass through the TTC’s Metropass Discount Plan (MDP); should I switch to PRESTO now that TTC Monthly Passes are available on PRESTO?

Not yet. We are gradually phasing our new MDP equivalent on PRESTO known as the 12 Month Pass to ensure we provide the best possible customer experience. We will let customers know with plenty of notice when you should make the switch to PRESTO.

I purchase my monthly pass through the TTC’s Volume Incentive Program (VIP); should I switch to PRESTO now that the TTC Monthly Passes are available on PRESTO?

No. While the VIP program will eventually be discontinued, existing customers will continue to receive their VIP Metropass. The timing for when this will happen is still being finalized. We will let you know with plenty of notice once a date has been determined.

How much longer will Metropasses be available?

Metropasses will be available for sale and use throughout 2017 and 2018.

When will the TTC stop selling and accepting tickets, tokens and TTC passes?

Tickets, tokens and TTC passes will be available for purchase and use throughout 2017 and 2018. We will stop selling them before we stop accepting them. We will provide you with plenty of notice before this happens.

When will student and post-secondary student TTC Monthly Passes be available on PRESTO?

Timing is still being finalized. More information will be provided when that has been determined. In the meantime, customers may continue to purchase our Student and Post-Secondary Metropasses.

If I’m buying a PRESTO card for the first time, can I load the TTC Monthly Pass at the same time I’m ordering my PRESTO card online?

Yes. However you will need to activate your card after it arrives in the mail before you can use it.

To activate your PRESTO card you must:

Enter the 17 digit PRESTO number and PIN number that you chose when you purchased the card online

Tap your card on a card reader within 30 days to complete the activation process

Please note, it can take up to 24 hours to process the activation. During this time you won’t be able to use your card.

How far in advance can I purchase my adult or senior TTC Monthly Pass on PRESTO?

The passes will be available online 8 days before the first day of the month and will remain for sale until 5 days after the first day of the month.

You should buy your pass before the first day of the month. It can take a few hours from the time you purchase a pass to process your transaction. Once it’s processed, the pass will be added to your card when you tap it on a PRESTO device.

Why does it take up to 24 hours for the TTC Monthly Pass on PRESTO to be available on a customer’s PRESTO card?

TTC transaction times for online card loads made through prestocard.ca are ready within a few hours. To be safe, we advise our customers to give themselves extra time to ensure their cards are ready to use by the time of travel.

Will my TTC Monthly Pass on PRESTO still be available if I lose my PRESTO card?

Yes. If you have a My PRESTO Account (registered card) you can call PRESTO’s Contact Centre at 1-877-378-6123 to report your lost card. You can also do this by visiting prestocard.ca . Your PRESTO card will be cancelled and your TTC Monthly Pass will be transferred to your new PRESTO card. You will be required to purchase another card for $6. It may take up to 24 hours for your card and monthly pass to be cancelled and transferred to the new card.

What happens if my TTC Monthly Pass on PRESTO doesn’t work or stops working during the month?

You should contact PRESTO’s Contact Centre at 1-877-378-6123 to find out why your monthly pass is unavailable.

If you don’t have any money on your PRESTO card, you will need to load money at a Self-Serve Reload Machine, or pay your fare by cash, ticket or token until your TTC Monthly Pass is available.

Can my PRESTO card have both a Monthly Pass and a money balance on it at the same time?

Yes. You can use the non-monthly pass balance on any of the 10 other transit agencies in the GTHA and Ottawa using PRESTO.