Find the world’s best Phone Support Freelancers

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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Motivated and Dependable!

United States
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Last active: 21 hours ago
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Portfolio: 1

I have 5+ years of experience in administrative and customer service oriented roles as a former elementary school teacher, project manager and virtual assistant.
I hold a B.A. in Art History from Loyola University and I am currently pursuing a Master's Degree in Human Nutrition (online, part-time). I am motivated, reliable, have a keen eye for detail and exceptional problem solving skills.
Skilled in Microsoft Office, Adobe Creative Suite, Research, Writing, Transcription, Google docs, Meet Edgar, Slack, MailChimp, Buffer and more!
My creativity, organization and management skills will help you to free up your time and grow your business! I can handle anything that comes my way

Customer Service/Phone support/ Marketing Online/ Data entry

Philippines
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Last active: 27 days ago
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Tests: 4
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Portfolio: 1

I am an experienced Customer Service / Sales Representative who has worked almost three years in the call center industry (BPO) here in the Philippines for US' top satellite radio (SXM) as client, handling account inquiries like; billing, and up-selling radio hardware as well as subscriptions. Through it, I have already developed a sense of being able to work both under pressure as well as with minimal supervision. Flexibility in terms of familiarity with the different timezones in the US and noting how to adjust with our time here in the Philippines is a major factor. Not to mention the ability to quickly learn and absorb new processes to accomplish tasks assigned to me. This is evident with the number of projects I have already accomplished here in oDesk; be it virtual assistant, finishing some paper works, booking,shopping online and even reservations as well as setting appointments. Let me know if you would need a competitive staff like me to work on your team.

Customer Service, Sales & Technical Specialist

Philippines
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Last active: 2 days ago
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Tests: 3

Hard-working and independent contractor with experience in administrative and recruitment tasks. Passionate in account management and B2B coordination by providing effective channels of communication and high service level experiences.
Has years of experience in the call center industry handling various B2C accounts for high-volume Fortune 500 companies. Dealt with customer and technical support roles and have been highly valued as a team player. Enjoys team meetings and loves solving problems.

Virtual assistant/Customer support-Zendesk/Linkedin Promotor

Philippines
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Last active: 21 hours ago
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Tests: 4

I am in the customer service industry for four years now, office and home-based. I can work with a minimum supervision as an individual and as a team member. I have strong work ethics and high quality standards. I commit myself to anything that I do and I gotta be the best. I am flexible to any schedule and ready for training anytime.

looking for Work from home job

Thailand
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Last active: 2 days ago
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Tests: 3

I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.)
I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period.
As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

Efficient, fast, reliable and accurate, experienced PA, Customer care

United Kingdom
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Last active: 8 days ago
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Tests: 11

I would like to build a strong work relationship with my employer through providing an accurate and efficient service. My goal is to become a top contractor in Odesk through achieving employer satisfaction in everything I do.
In the last 7 years, I have worked in different fields and in different capacities from local companies to international organizations. My job responsibilities consisted Personal Assistant, customer service, data base management, marketing and administration in various levels and towards a wide range of customers.
I enjoy working for good employers and facing the challenge of completing each task with special commitment.

IT Support Specialist

Philippines
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Last active: 21 hours ago
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Tests: 10

Over the last decade, I have been working as an IT Support Professional for Business Process Outsourcing (BPO) firms, providing excellent service across Operating System platforms such as Windows, Mac, and Linux.
I also have extensive hardware experience considering my Electronics background. That defines my completeness in this field, having delved into systems that required software as well as hardware knowledge.
My experience has carried me well through the years. I am as reliable as I can be, attentive to details, punctual on time related matters, and satisfied by nothing but the best.

virtual assistant,bookkeeping,research,administrative,clerical

Philippines
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Last active: 21 hours ago

I worked with Philippine Telegraph & Telephone Corporation-Comptroller's Dept. for 15 years. I started from Gen. Clerk then Gen.Bookkeeper and later became an Officer-in-Charge. I did clerical job such as accepting and recording documents from different branches of the co. and from our clients;sorting and filing of documents;attending to telephone calls and typing internal memorandum and letters for the section. My tasks as a Bookkeeper are recording, analyzing and submitting to EDP section for data entry the source documents needed for billing our clients. As the Officer-in-Charge of the Revenue Accounting section, I supervised and assigned task to my subordinates and making it sure that their task are properly done and submitted on time.
I attended several seminars and training and among these were: Basic Computer Operation,Customer Service, Basic Supervisory Training and Telephone Etiquette and Mannerisms. Having the skills,knowledge and experience I believe that I am the right person you are looking for. If given the chance, I can guarantee to provide you my excellent service.

Customer Service Representative/ Phone Support/ Virtual Assistant

Philippines
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Last active: 21 hours ago
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Tests: 3
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Portfolio: 1

For almost 3 years, I have served the customer service industry of the largest online retail company in the world. And now, I am willing to use this experience in the home-based industry. To summarize, here are my previous work experiences:
Position: Subject Matter Expert - Customer Service with Administrative Experience
Duration: 2 years (2013 - 2015)
My tasks were:
- Clarify customer requirements, probe for and confirm understanding of requirements or problem.
- Meet customer requirements in a timely fashion.
- Confirm customer understanding of the solutions and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
- Effectively transfer misdirected customer requests to an appropriate party.
- Stay current on products, pricing, promotions, procedures, and other important issues.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Utilize own judgment to resolve problems or perform research.
- Assist in addressing routine and non-routine customer problems.
- Operate computer to key and/or verify a variety of complex information.
- Perform tasks that are generally not clearly defined and are not part of a regular workflow cycle.
Position: Sales and Service Representative
Duration: 1 year (2012-2013)
My tasks were:
- Handles inbound/ outbound emails.
- Responds to customer emails using product knowledge.
- Resolves customer questions and issues.
- Works to build customer confidence in the brand.
- When applicable, promotes opportunities for additional products and services.