ServiceNow Administrator/Developer

Job Locations
US-VA-Crystal City

Job ID

10010

Minimum Clearance Required

Secret

Responsibilities

Functional Responsibilities:

ISYS Technologies is engaged in ITIL Transformation and has implemented ServiceNow that focuses on the following ServiceNow areas: Problem, Change, Incident, Service Catalog, Discovery, SLAs, as well as Asset and Configuration Management. This role is for a technical lead that can maintain and enhance the existing configured applications as well as assist in the implementation of the new ServiceNow features. The maintenance work will be heavy on break/fix, OAM work, via incident/problem/request tickets. ServiceNow development should be a core skill to support the break/fix and potential enhancements.

Job Duties:

Lead the technical development of ServiceNow

Produce management information from ServiceNow, including KPIs and reports

Troubleshoot and maintain existing configuration

Develop Functional and technical designs for a ServiceNow Solution

Develop custom workflows within ServiceNow as needed

Assist with the implementation of ServiceNow Discovery

Assist with training from a technical stance as needed

Qualifications

Experience Requirements:

ServiceNow Design and Development (ServiceNow) – 1 – 3 years

Experiencewith ITIL, ITSM, or Service Desk COTS tools

Experience using Microsoft Office

Excellent verbal and written communication skills

Desired Experience:

ServiceNow Discovery Experience – 1-3 years

ITIL Tool Design and Development – 3 – 5+ years

Clearance:

Secret

Essential Requirements - Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.

While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.

ISYS Technologies is an Engineering and Information Technology Company focused on providing Services to the Federal and State Government. ISYS offers a competitive compensation program and comprehensive benefits package to our employees including Health/Dental/Vision/PTO and more. ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.