CAREER OBJECTIVE:
To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success.

CAREER OBJECTIVE:
To deliver with the highest efficiency the technical skills and experiences learned combined with personal values and desirable attitudes. Meet the client’s expectation and satisfaction towards company success.

IT SERVICE DESK SUPPORT (with ITIL concepts):
** 1st and 2nd line technical support; answering support queries via phone, email, remote and desk-side support.
** Maintained a high degree of customer service for all support queries and adhere to all service management principles.
** Take ownership of user problems and be proactive when dealing with user issues and to log all calls in the service desk ticketing system.
** Monitoring of ticket queue and ensure all request and issues are resolved in an efficient and timely manner.
** Set up, install and test PCs and peripherals for users.
** Served as technical resource to answer questions, identify needs, make recommendations, and carry out research.
** Maintained professional and technical knowledge by reviewing related professional publications.
** Undertake any other reasonable duties as requested by the IT Manager and Service Desk Team Leader.

IT Support

“Rod has been an absolute pleasure to work with. He always responds to communication in a reasonable period of time, works hard, is willing to learn any skills he doesnt have.. He has been amazing!”

5.00

1,731 hrs
@ $5.89/hr

Earned $10,197

Nov 2013 – Sep 2014

Tier I Helpdesk Support

“It's been a long road with Rod Ryan.Pros:- friendly- hardworking- reasonably available as agreed- communicates issues such as Typhoons and power cutsCons:- careless and jumps to the last step, failing the checks and balances - lost several clients due to this, company will never recover - doesn't stick with company procedure and policy (constantly asking if not begging staff to summarize cases as per our defined customer response template)- have to constantly reinforce company procedure- have to continually 'manage' projects to ensure advancementOverall, I've been too busy to rectify this scenario. I'm now forced to get hands on in the business again. Hopefully the next contactor I hire can represent the business in the professional manner we are known to be.”

3.75

2,167 hrs
@ $5.78/hr

Earned $12,592

Mar 2012 – Jul 2014

Windows Server 2008 Administrator

“Thank you for helping us with getting the server started. Wishing you all the best.”

4.65

351 hrs
@ $6.67/hr

Earned $2,338

Nov 2012 – Mar 2013

Tier I Helpdesk Support

“It's been a long road with Rod Ryan.Pros:- friendly- hardworking- reasonably available as agreed- communicates issues such as Typhoons and power cutsCons:- careless and jumps to the last step, failing the checks and balances - lost several clients due to this, company will never recover - doesn't stick with company procedure and policy (constantly asking if not begging staff to summarize cases as per our defined customer response template)- have to constantly reinforce company procedure- have to continually 'manage' projects to ensure advancementOverall, I've been too busy to rectify this scenario. I'm now forced to get hands on in the business again. Hopefully the next contactor I hire can represent the business in the professional manner we are known to be.”