The Polizei Bayern opened its first operations center in mid-September at its headquarters in central Franconia in Nuremberg. The communications system includes the Frequentis platform, digital radio connections and the newly developed AudioHub.

The headquarters in Nuremberg is the second-largest operations center in the German state of Bavaria. It comprises 21 operator working positions that receive and process between 800 and 1,200 police calls per day. In the event of an emergency, an additional 13 operator working positions can be activated.

Within the first week, the system was put to the test during a storm that led to more than 900 emergency calls in the space of seven hours. The system proved its stability, and operators were able to dispatch calls successfully without issue.

“Above all, the usability of the system was well received by the operators,” said Anton Beierweck, head of statewide IT procedures at the police headquarters Upper Bavaria South.

The police headquarters of Mittelfranken is the pilot for the rollout of nine additional control rooms in Bavaria through October 2020. Two more operational centers are planned to be brought online before the end of 2018.

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