Ron Strandin replaces Rodney Kuhn as Envision CEO

Call center software company Envision is welcoming back a familiar face Thursday as the company’s former vice president of sales and marketing, Ron Strandin, takes over as CEO. Envision founder and CEO Rodney Kuhn is moving on to take the position of chairman of the board.

Strandin was at Envision from 1999 to 2003, when he left to work for venture capital firms and then for Talyst, a pharmacy automation company.

Currently, the majority of Envision’s clients are larger organizations, such as customer call centers for the major airlines. But Strandin said he sees opportunities for Envision in niche markets, such as medical call centers that need to be concerned with complex privacy regulations in addition to running their day-to-day operations.

“I think there are spaces in the market for accounts that aren’t huge call centers,” he said.

He said he’d like to see Envision grow from its 40 Seattle employees to a larger and multi-location organization. Stradin said with two-thirds of the company’s clients on the East Coast, it would make sense to expand there, while keeping the development team local.

“We’re a Seattle gem that’s a secret. It’s time to break out and make a name for ourselves and we intend to do just that,” he said.