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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
Give the freezer a good overnight defrost until it's totally clear of ice in addition to making sure the drain is clear to the pan at the back and then restart the freezer.

We are sorry to hear of the problem with your Whirlpool appliance. We would recommend having a local certified technician in your area properly diagnose and repair the issue you are experiencing. Please email us at Whirlpool_Reviews@Whirlpool.com and provide your full name, phone number, address and the model and serial number for your freezer.

Hello, Thank You for using FixYa. I will be helping you today.Yes this can be a sealed system issue. There is either a leak or a restriction in the system. Some units have a ten year warranty on sealed systems check your warranty to find out.
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Hi,Yes you can get to it from the inside. There should be screws in the back towards the bottom of the freezer that wiil let you remove the bottom of the freezer compartment. Under tere you will see the drain hole and the freezer coils, alond with the defrost coil.

Then checkout this tip to help you make it so the hole won't freeze shut again...

Under the cabinet in the back is a drain tube with a loop for air seal. this loop will sometimes become plugged. Clean it and it may resolve your problem. I use a small section of automobile speedometer cable as a mini roto rooter.

ok your defrost drain is frozen take the back panel off in the freezer section under the coils you will see a silver pan if its frozen it will be a block of ice you have to remove the ice then make sure the drain and tube are clear all the way to the pan at the bottom you should see the plastic tube on the back of the unit in the center over time algae can grow in the tube blocking it drying the unit will help but soon as it defrosts the tube fill up again and the problem reoccurs you kinda got to snake it out so to speak.the best way to deal with it is to go to lowes or home depot and get a eurka 302 enviro hand held steamer an investment but a great product to have around the house cost about 40 bucks but 1000s of uses