I have received an email with a tracking link, but it says the shipment isn’t moving

If your tracking link is showing that the shipment isn’t moving, it is possible that the shipping label and tracking number have been created but the shipment hasn’t departed the hub yet. The tracking information updates once the shipment has been picked up by FedEx and is en route to the final destination. We advise that you check back a little later on to see if the tracking information has been updated.

If the tracking information doesn’t show any updated movement and the shipment isn’t moving in the next 24 hours, please click here to submit a request or contact us via the live chat function in the bottom right corner.