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Thank you Golden Nugget

Had a long weekend at the Golden Nugget planned, but Southwest Airlines had other ideas for me. Got caught up in their ongoing problems and never left.

I called to cancel my hotel stay and mentioned that it was due to Southwest's problems. The reservation agent (Monique) was sympathetic and asked for the flight numbers. After providing them, I was put on hold for a couple of minutes. When she came back, it was to tell me that my deposit for the first night would be refunded, even though I'd missed the hotel's deadline to cancel. She said it wasn't my fault, and there's no way the hotel'd charge me.

Yes, they are sincere about customer service. Last time I stayed there (2011), we needed a room fridge for my son-in-law's insulin. Desk person promised they would comp it, but at check out it was still on bill and I overlooked it. I called two days later and they not only credited my credit card but offered son-in-law a free night (mid-week). I'll be back there in October!

Had a long weekend at the Golden Nugget planned, but Southwest Airlines had other ideas for me. Got caught up in their ongoing problems and never left.

I called to cancel my hotel stay and mentioned that it was due to Southwest's problems. The reservation agent (Monique) was sympathetic and asked for the flight numbers. After providing them, I was put on hold for a couple of minutes. When she came back, it was to tell me that my deposit for the first night would be refunded, even though I'd missed the hotel's deadline to cancel. She said it wasn't my fault, and there's no way the hotel'd charge me.