Maxroam - Sim card problem

I purchased a sim card from Maxroam. The sim card is used in a cell phone outside of the United States. The sim card arrived without instructions. I have spent many hours sending e mail messages to the company with very little information being received. The cell phone is useless in Europe without instructions as to how to use it. In addition, their ad said that they would issue a sim card with a U.S.A. telephone number. I did not receive one and the company has not responded to my request for a USA telephone number.

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