Welcome to Heath Lane Surgery

Welcome to our website. We hope to use this site as a way of presenting all our patients with an up-to-date resource for all information relating to our practice, the staff and the services we provide. We aim to keep it current with any news and developments. We also hope you will use this website as a useful source for other health related information.

Our easy to use format has the added benefit of several online functions, shown at the bottom of this page. Please note that patients will need to register for online services before use. Go to the bottom of the home page click on the service you want and the patient access screen loads, you can then either choose to register or sign in if already registered with online services.

Booking Non-emergency transport (ambulances/cars) -

Arriva transport solutions- Patient transport is a vital resource for those patients who need it and should not be seen as an alternative to a taxi or as a means of avoiding the inconvenience or cost of parking. Arriva call advisors are able to provide you with further information; please call 0345 2669 662 Arriva Patient Leaflet

Improving communication with patients

All staff working in the NHS have a legal duty to keep your medical records confidential in accordance with the Data Protection Act 1998. Therefore, staff are unable to disclose any medical information to a third party regarding a patient over the age of 16 without their prior permission. This may seem unfair to you as the person who possibly arranges and drives them to all their appointments. However, under no circumstances can staff assume that consent to release medical information, test results or any appointment information has been given without written authorisation from the patient.

Staff are not trying to be difficult or obstructive, rather trying to protect each patients' confidentiality.

If you would benefit from a third party input/someone else who looks after you (i.e. a family member or a carer) please can you inform the practice in writing. We will then ensure this request is made available in your medical records and we can then liase with your nominated person as requested.

You may find our Frequently Asked Questions leaflet useful please use the link provided to download a copy.

Your Health in Safe Hands

The team are here to provide all patients with a professional and caring healthcare experience in friendly and professional surroundings. With discretion and confidentiality guaranteed your welfare is safe, secure and in good hands.