SST Net: Case study

SST NET is an ordering system of a Swedish mobile operator. It is an extensive administration panel through which SST Sellers can create orders, place contracts and monitor sales activity. Additionally, it has a report section implemented to help numerous sales departments track the orders and statistics.

It is a secure, very-stable and scalable step-by-step web portal for registering new customers and activate their services via 3rd-party API.

Our Task

The CIO of SST NET company came to us with a goal to create an outstanding internal sales management system.

Multi-functional sales tool

Our challenge was to create a multi-functional tool through which hundreds of sellers could perform the following activities:

keep the information about their clients

create orders

place/renew/extend contracts

monitor sales activity through multi-level reports.

As sales department of the company had a complex structure, the sales management system had to include 7 user roles with 8 access level and separate available functionality.

Internal sales portal

SST NET needed an internal system for sales information exchange like internal news, announcements, scoreboards, reports, and archive. It also has a button to directly access ordering system for Salesmen with the low access level, and the “Admin panel” button for users with admin level.
The idea was at the concept stage, so we had to develop the solution architecture, technical requirements, and functionalities description. Depending on the user-right the functionality for every user would change.

The Implementation

As the system was a corporate solution, security had a high priority. So, for security reasons the site can be entered only with SSL certificate given by the higher access level users. Users with higher level are able to block access they gave in case of anything.

Admin Panel

SST Net is a rather huge system with users all around the country. For sales management purpose we’ve created the admin panel (“SST NET Registrera”) which has all the functionalities SST NET needed for sales management. Set of available functionalities is determined by the user’s role permission. The full set of functionalities is the following:

Salesmen have the lowest access level and because of that can not log into the admin panel. To create a new order they have to enter the Sales Portal and there click on the “Registrera” button. For that, they would also need to have the SST certificate installed on their computers and to enter the Seller Code with each entry.

Sales Portal

For internal information exchange, we’ve created SST Sales Portal. Here Sellers see the news feed, scoreboard with their results and the names of Top Sellers. Some documents exchange is happening here as well. It’s a kind of a simple social network for the SST Net sales management staff.

Applied Technologies

Web

PHP

Zend Framework 2

MySQL

JavaScript

HTML/CSS

3rd party

SOAP API

Our Input

From the idea that our client had brought us as a general concept we have created a complex system that is now used all across Sweden by the SST Holding. We maintain the system and periodically add new features to it. SST NET services cover a large part of the Swedish population, meaning that a large number of people use their mobile services, and we have helped them organize and contain all their clients and order information.

After the SST Net team started using the system their records became more organized, they received the opportunity to easily track the success and progress of their departments and also determine what products sell better, sales teams became more motivated to take the lead in the scoreboard. It sufficiently simplified the ordering process and made possible to create an individual approach to every client.

WebDevelopment

QualityAssurance

ProjectManagement

BusinessAnalysis

Our clients say

Misha Milshtein
Director of Engineering and Development
Sweet Rush

This was our first project, and I am so happy that it had a smooth run and a successful resolution.
I sincerely hope that this is just the first step in our long and mutually amiable partnership.

Thank you CodeIT team for being so thorough and professional.

Esteban Cascante
Project Manager
Sweet Rush

I wanted to personally thank you for your hard work on this. Working with CodeIT turned out to be a really pleasant experience for us.

Since the beginning, your team seemed to be really well structured and everyone understood its role and responsibilities.
Also, the quality of the work CodeIt delivered was exactly what we expected it to be.
This really facilitated our daily work and help us to keep the client happy.
I hope this first experience working together help us to build a long-term partnership.

Mikael Svensson
CIO
SST NET

This was the biggest project I’ve made so far and CodeIT helped me and our company through it in a perfect way.

Working with one very skilled project manager and multiple developers and testers with him made our project fly in a very short period of time, and with a super high quality!

Keith Lammon
VP
Urethanesupply

I posted this project and within minutes guys from CodeIT bid on the project. I asked a few questions through Skype to feel confident that they could do the job. I felt comfortable with the knowledge and skills and accepted their offer. I am usually hesitant to hire from offshore. Not because of the work quality but, usually the language barrier and working hours. Guys from CodeIT was available during NY working hours and after pre-screening on Skype, I could tell they know English well.

Paul Marcus
CEO
PitchPersonal

I have worked with CodeIT for over a year now on a complex application development project and they have been excellent. They have been flexible with scaling resources up and down as I’ve needed it, their project managers have been extremely responsive and I hear from them every day and never have to wonder where they are as I have with past outsourcing projects. Highly recommended if you’re considering outsourcing software development.

Vikas Singla
COO
Teknas

Collaboration with CodeIT gave my business great prospects for its expansion and scaling. Together with CodeIT professionals, we grew our product line from three to fourteen products within only one year. I can rely on these guys to get a high-quality product on time.

Thanks, V

Andrew Pickin
CEO
Stilgiyin.com

CodeIT has been working for us for one and a half years. We are ending the project now because it is complete. CodeIT built our platform from scratch and also provided further development and support for the rest of the contract. They are very strong in several areas: back-end development (specialising in Zend Framework); front-end development; server administration; project management. Their project managers speak excellent English and are courteous and professional. Their developers are fast and skilled, and up to date with the latest technologies. Their expertise helped us to build a highly reliable website which can serve a heavy load of traffic. Finally, they are all very nice people, and I cannot recommend them highly enough.