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Cisco Bug: CSCte73853 - Bells are not always removed after being acknowledged

Last Modified

Oct 25, 2010

Products (1)

Cisco Prime Network

Known Affected Releases

3.7

Description (partial)

Symptom:
While using the bulk of Acknowledge operation on tickets , all Tickets are being marked correctly
as Acknowledged, however some of the counters for the severity aspect related to acknowledge are not being reset.
This causing VNE to remain with Bell (color depends on ticket severity which works properly )
After some time working with the system, more and more VNEs remain with Bells without ability to remove them
Conditions:
Massive selection or GW busy