About Me

An Englishman from London, I've spent more than half my life now in the Philippines, with two grown-up daughters and a wife of more than 30 years to prove it. I run an export business making eco-friendly animals of vegetable fiber, a play reading group, and appear in plays and films when I can. I have long felt western civilization needs to turn over a new leaf, but I see now that we all do.

Sunday, September 19, 2010

Laptop

Some apparently good things are just destined not to happen, and to attempt to force the issue is merely to waste one’s energies. The following little misadventure happened to me a few summers ago. Rather uncharacteristically (I don’t travel that much) the events described spanned the globe.

They began in Arles, a beautiful and ancient city in Provence in the South of France, where I found myself pinned to my chair, not long after my arrival from Manila, by my well-meaning family. The subject was the i-Book laptop, which they had deemed it necessary for me to acquire. They are Mac-fanatics all -

"It's about time you faced reality," this from Christophe, my French son-in-law.

"Yes, Papa! It’s the twenty-first century, for heaven’s sake!" this from Tina, the person through whom Christophe and I were connected.

"I'm not saying I'm against Apples, or Macs, or whatever they are," I protest, weakly, "I just don't really see the need for a laptop right now..."

"That's because you don't yet have one," Tina explains patiently, as to a small child.

"Look, just give it a try. If you don't like it you can give it to me!" chirps Angela, brightly.

"Alright, alright!” I hold up both hands in surrender, “I’ll get one. Good grief!"

"Yehey!" they all cheer.

And that's pretty much where it all started.

Next day the shuttle from JFK deposited me at Grand Central Station. The conspicuous presence of a trio of heavily armed National Guardsmen reminded me that the 9/11 attacks had occurred just a few blocks away. I stopped at a money changer's kiosk and converted just enough sterling into dollars to see me through the weekend. The larger amount I needed for the trip to the Apple Store could wait until I'd scheduled the purchase with my hosts, Craig and Lil. Maybe I could still back out, I told myself.

Behind the thick glass the dark-complexioned young money changer counted out my dollars and, with an Indian accent that Peter Sellers would have been proud of, wished me a pleasant day. Minutes later I was out on the sidewalk, headed two blocks up to Craig and Lil's apartment.

It was, in fact, first thing next morning, that I found myself back at the same booth in Grand Central, this time with Craig – another Mac fanatic – at my elbow. He wanted to come along ‘to hold my hand’ during this important purchase. No way should I change my mind, he insisted; this was a Wise Decision. So, fortified by the insistence of my family back in France, and now by the assurances of Craig and his wife Lil (yet another Mac enthusiast) that I was taking a step into a Better Future, I counted out the equivalent of $1250 in pounds sterling and thrust them through the little window at the young Indian inside.

“May I see your passport, please?” he asked, in his imitation of Peter Sellers imitating an Indian speaking English.

”What?” I pressed my ear to the aperture through which I had just pushed my money.

“Your passport, please. I need your passport.”

“But you didn’t need it yesterday,” I protested, now lowering my mouth to the opening. “Remember? I changed some money here less than 24 hours ago.” I replaced my mouth with my ear.

“You did? How much?”

“A hundred pounds,” again with the mouth.

“But you see that was a small mount. For that amount I do not need to see your passport. This is a large amount. Passport, please.”

“Well, I don’t have my passport with me.”

“Then I cannot change your money.”

“But that’s ridiculous! What difference will my passport make?”

“That is the regulation. I am just following the rules.”

“But the rules must be there for a reason. What’s the reason?”

“It is possible you could be laundering money.”

“And how would seeing my passport prevent that?”

“Look, those are the rules. If you do not like them you can try to change your money somewhere else.”

I pleaded and cajoled for some minutes, Craig watching from the sidelines with a slightly bemused expression, but nothing would budge him.

“Wait a minute!” A brilliant solution suddenly came to me. “What’s the maximum I can change without having to show my passport?”

“One thousand dollars.”

“No problem!” I counted out half my notes to Craig, and proffered our Indian friend the remainder. “Here’s four hundred pounds. I’d like to change this into dollars, please.”

“I’m sorry, but I cannot allow that.”

“Excuse me? Can’t allow what?”

“You just handed half your money to your friend. I saw that. He is just going to change it for you.”

“That’s right. So what? As far as you’re concerned, we each have less than $750. You’ll record two separate transactions.”

“But you know and I know that it is all your money, so the total amount is the same. He is just pretending it is his money.”

“Well, yes, that could be true, but what of it? I’m changing four hundred pounds, and he’s changing four hundred pounds. Two people. Two transactions.”

“But, you see, I know it is still your money! I am not stupid. You are not allowed to do that!”

“Look, mate, it’s really none of your business whose money it is.”

“But I am telling you it is the United States Government’s business if it is more than one thousand dollars!”

“I tell you what, just forget my first request, ok? That’s history. I’m not changing a thousand dollars, see? Now I’m changing four hundred dollars. And I believe this gentleman here wants to change some money too.”

“Not here he won’t.”

“Why not?”

“Because that is structuring.”

“What?”

“Structuring,” he repeated. “That is when an amount of money in excess of the maximum permitted without identification is divided into smaller amounts with intent to evade legal limits imposed by the United States Federal currency exchange regulations.”

“Certainly I am.” I agreed, seeing where this was going, and handed it back to him. “There you are, Craigy my man, it’s yours to do what you like with.”

“And I am accepting this money. Thank you very much.”

“You’re welcome,” said I, as he put it in his pocket. Craig turned confidently to the money changer. “Here’s four hundred pounds. This is my money. My friend here just gave it to me. You saw and heard him voluntarily relinquish possession of it. Now it’s mine. I own it. It belongs to me. And I’d like to change it, please, into -”

“No it is not yours and that is not permitted and I am not changing it.”

“Well why the hell not?”

“You think that you can circumvent the currency regulations of the government of the United States of America by playing these tricks, but I know what you are doing and you won’t get away with it!”

“But it’s just…”, I stopped in mid-sentence. ”Just a second! We’ll be back!”

Across the hall I had just spied a very large policeman. I crossed to him.

“Excuse me, ah, Constable –

“Officer Johnson, yes, how - ?”

“… officer, but I’m having a little problem over here and I wonder if you can help me sort it out?”

“Certainly. What seems to be the problem?” I explained the situation to him as we crossed the hall back to the booth. The money changer drew himself up a bit as we approached. His knuckles looked a bit pale, I thought, where they gripped the counter. Officer Johnson leaned towards the window.

“Are you going to change these gentlemen’s money?”

“No, I am not!”

“Why not?”

“Because , as I have just explained to them, it is structuring, and that is against the law!”

Officer Johnson turned to me. “I’m not sure I’m qualified to intervene here, sir. He says it’s against the law.”

“But how can two people, changing four hundred pounds each, be against a law that says one thousand dollars or less each is legal?”

Officer Johnson turned back to the window.

“Because it is all his money!” interjected our changer before he could open his mouth, “He just gave half of it to the other fellow!”

“So, why is that a problem? It’s two people now, like he says” Officer Johnson leaned on the counter, and, mostly for our benefit I suspect, attempted a menacing scowl. “Just give them their money,”

“Yeah! Give us our money!” Craig and I joined in threatening unison, and we all three glared at the money changer through the glass. He rose nervously up and down on his toes several times, but he wouldn’t budge, and after a few more tense moments eyeball to eyeball with him, Officer Johnson blinked and turned to me.

“I think you’ll have to sort this out between you. He doesn’t seem to want to back down. Good luck!” and he strode off, shaking his head.

More muscle was, however, at hand. Further off stood the three militia I’d seen the day before, guarding the train station from terrorist attack; two men and a woman. They were dressed in black and infested with weaponry. I squared my shoulders and approached them.

“Excuse me…'”

A few moments later our Indian friend was face to face with three National Guardsmen, complete with machine guns, MACE, tasers, Bowie knives, and handcuffs. One of them, the largest, leaned towards the transaction window and addressed the cause of our problem, twirling his cuffs suggestively,

“So, what’s the deal? You gonna give these guys their dough, or what?”

“Yeah!” Craig and I echoed from the rear, “You gonna give us our dough, or what?”

“This is intimidation! You can threaten me all you want, but I am not going to give in!” retorted our man in a falsetto.

“Oh yeah?” said the second militiamen.

“And that is my final word,” he added, clutching the rim of the counter for support.

“Well, I guess we could shoot up the booth,” offered the Guardswoman, reaching through the window and feeling the thickness of the glass experimentally. “Other than that, there’s not a whole lot we can do,” and after a few more moments they, too, turned on their heels and left.

Craig and I leaned an elbow each on the counter, rested our chins on our hands, and stared at each other. Our money changer busied himself adjusting the few objects on his desk, examining his watch, and studiously ignoring our presence.

“I don’t believe this!” said Craig after a while. Then, after another long silence, “Let’s leave.”

“You mean, you’re giving up?”

Craig just signaled me to follow him, and we left the booth and marched round a corner.

“Maybe we can try showing up separately,” he whispered. “When he’s served me, you can show up after I leave. That way he has to serve at last one of us”

He allowed a diplomatic hiatus before heading back, and I watched from the shadows as he again produced his – alright, my - money and pushed it through the window. A few moments passed and then I saw him put his ear up against the glass. His exclamation of disbelief reached me above the noise of Grand Central at 9:15 on a Friday morning.

“What?!'” He listened again, and then doubled over with laughter. Unable to contain my curiosity I ran to join him.

We left Grand Central in a sort of daze, and stopped at a bank – Chase Manhattan I think, but I can’t be sure – where I was able to change the entire amount without difficulty, no questions asked, and at a higher rate than I had at Grand Central Station the previous day. We then proceeded to the impressive Apple Store – not the main one I have previously referred to, but slightly further uptown. Wide, solid glass stairs arced gracefully out of sight towards the second floor, and there were flashy new gadgets everywhere to play with. I made my purchase. I had finally joined the Mac community, and regained the respect of family and friends.

As it happened I was unable to open my new acquisition until the next day, a Saturday, when I was already staying with my sister up in South Salem, north of NYC. In anticipation of my purchase Christophe had painstakingly burned me a present of five DVDs from a popular British TV series, an episode of which we had watched together in Arles, and I had almost missed my plane waiting for the somewhat lengthy process to be completed. I was eager to share an episode with my sister: it would give me an opportunity to impress her with my new laptop. Better still, I could now view the rest of them on the long plane ride back to Manila the following night. My Mac was already coming into its own! As soon as I arrived I plugged it in to charge, and we agreed to watch that evening.

But things didn’t go as planned. Jaye and Gabe waited patiently on their settee as I carefully inserted one of the DVDs in the drive – and nothing happened. I tried to eject it, but that didn’t happen either. Nor would the laptop shut down, or respond to any further command.

“Christophe’s bloody home-made DVD seems to have… done something to the… The whole thing seems to have… locked solid!” I muttered in embarrassment, hitting the side of the case ineffectually with my palm.

My spirits ebbed further as the full extent of my predicament began to sink in. It was Saturday evening. I had been informed that the Apple Store wasn’t open this Sunday, and before Monday I would already be on my way back to Manila. If I left this now useless chunk of metal and plastic with Jaye – I smacked the side of it again - how would I retrieve it? The only thing was to take it with me and trust that I could get it fixed in Manila. At least it had an international warranty.

In no doubt that the cause of the problem had to be the DVD I very reluctantly destroyed the remaining four disks rather than risk further damage trying them out later. The fifth stayed stuck in the drive.

As my night flight home reached cruising altitude and they dimmed the cabin lights I became aware of the mocking glow of laptop screens all around me. “You should see mine. It’s positively the latest thing!” I wanted to assure everyone. Instead I reached forward defiantly to turn on the tiny TV screen supplied by the airline – and the seat back in which it was embedded suddenly and fully reclined to within about 12 inches of my nose. Trying to watch “TheHitchhiker’s Guide to the Galaxy” from this distance I felt a headache coming on, gave up, and feigned sleep.

Back in Manila the Mac store technician was able, after two weeks, to replace the DVD burner, which he assured me had been the cause of the problem, and not the DVD we had tried to watch. I thought ruefully of the DVDs I had destroyed, but at least my i-Book was working at last. I took it home, and for the first time since I had bought it turned it on to explore its capabilities. I then discovered a most extraordinary thing. Whenever I touched the mouse pad the cursor would fly to one or another edge of the screen, as if magnetized! I couldn’t control it at all.

Furious, but also diffident in the presence of a younger and nimbler Mac user, I described my problem to Angela, freshly home from Arles. She rolled her eyes at her Luddite father’s incompetence, and assured me that nothing whatever was the matter with the Mac. The problem was with me. I just had to get myself up to speed, that was all. Humbled, I agreed that the mouse pad was a new experience for me, and retreated meekly to my study. There I struggled miserably for another week to master it, but still completely without success. The mouse pad was a thing possessed.

Meanwhile, there were urgent computer-related matters – email especially - piling up that demanded attention, and the only workable machine I had available to me was that trusty old workhorse, my desktop PC. Soon I was back in the old saddle, my balky i-Book sidelined.

Returning home one evening from the office I chanced on Angela’s Mac Notepad, left open and running ostentatiously on the dining room table. Carelessly displayed on the screen was an email from her sister. It ended with the exasperated comment –

“He’s just being stubborn. An old dog canlearn new tricks!”

Well, eventually, and to Angela’s great credit, I was able to get her to concede that something wasn’t quite right with my i-Book, and back I took it, with her permission, to the local Apple store. There it again sat for a considerable while before the technician admitted that there was a glitch in the operating system, and that this could not be fixed in the Philippines.

“It’s brand new, so still under warranty. I suggest you ask Apple New York to either repair it or give you a new one.”

“Apple New York? I was there a month ago, but now it’s on the other side of the planet! Anyway,you’re Apple! Can’t you get in touch with them?”

“Won’t do any good, sir. Not in this case. A defect in the operating system is their domain. You’ll have to contact them direct.”

I consulted the warranty booklet, but, rather oddly, there was no email address to contact, only street addresses in America where laptops and accessories could be bought, or, I presumed, returned for repair. Since I didn’t want to take the expensive risk of mailing them back a computer without their permission I got on the internet with my desktop PC, and scoured the Apple website for ‘Repairs’, then for ‘Complaints’, then for ‘Contact Us’. The only email addresses I could find were for sharing one’s enthusiasm for the wonders of the Mac, and making further purchases.

Finally, I sent an email to the sales department, with a request to whomever read it to kindly forward it to someone who could deal with my difficulty. This they evidently did, because I received a commendably swift reply from a lady somewhere in Seattle I think, and was able to explain to her that events had so far overtaken my i-Book that it was really of no further use to me, and would they please just refund my money? This she agreed to do, upon receipt of the computer, case, accessories, warranty, and purchase information, all of which they accepted via their courier account, and a few days later confirmation came from my bank that a telegraphic transfer for the full value of the laptop had been received.

I continue to be surrounded by Macs, and no opportunity is missed to unflatteringly compare my ‘clunky’ PCs with the ever sleeker machines that adorn my children’s work spaces - but not, I think, with any great expectation that I shall ever again switch my loyalties. You can’t, they seem now to agree, teach an old dog new tricks after all.

4 comments:

Oh Paul... you don't *really* want a comment from me, do you? :-D Let me just say that my younger brother, who is about as tech savvy as you... (draw your own conclusions)... was also pressed into buying a Mac recently, and when I heard it, said it was the dumbest thing for him to do! Like buying a Bugatti for a baby. :-D

I suggest that it might be a good time to try again, Paul. You know that I've been with Macs since '83, and although problems sometimes occur - as even with BMWs and Mercedes - the overall quality of Apple's product line is superior in all measurable ways.

It will be a bit strange at first, for the Mac's simplicity is baffling to those used to/trained to expect the complexities of the Microsoft OS for accomplishing the mundane.

Given a bit of patience on your part, you too will become a believer and a proselytizing convert! Seems as if we've been thru something like this before... :)