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Complaints

It is important to us that you are happy with your policy and our service. However, if you have a problem, please let us
know so we can fix the situation quickly and fairly.

To make a complaint please follow the steps below.

Concerns can often be resolved straight away by talking to us. In the first instance, contact the person who handled your
enquiry or claim and explain the situation to them. If you have any information we aren't aware of that would help us
review the matter, please let us know by emailing contactus@nib.co.nz or by calling 0800 123 642.

If you haven’t reached a resolution after speaking to the person who handled your enquiry or claim, ask to speak to their
Senior Team Member or Team Leader. This person will consider your concerns and carry out a full investigation. They will
contact you with an update on progress within 48 hours after first speaking to you.

If you still don’t feel your concerns have been resolved, please provide your complaint in writing, using the form below so
it can be reviewed by our Complaints Committee.