We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies from this website. If you would like to change your preferences you may do so by following the instructions : clic here

General Terms and Conditions of Sale

Preamble:

These general terms and conditions of sale govern the relationship between, on the one hand, x3D Group, a joint stock company capitalized at 33,000.00 EUR, registered at the RCS of Lyon under number 813 905 205, whose registered office is 69 rue Molière, 69003 Lyon, France, VAT number FR05813905205 hereinafter referred to as "x3D Group" and, on the other hand, any physical or legal person wishing to make a purchase through the website of x3D Group http://X3D-print.com , hereinafter referred to as the "Customer".

The mere fact of placing an order implies that the Customer waivers its right to claim the benefit of its own general terms and conditions of purchase and accepts these general terms and conditions of sale.

x3D Group reserves the right to modify its website and these general terms and conditions at any time without prior notification. It is advisable to read through these general terms and conditions each time the website is used.

Article I – Description of services

x3D Group offers a customized 3D printing service. Printing can be done using files provided by the Customer or images, plans, models or objects (hereinafter referred to as the "Model (s)") provided by the Customer. The interface between the two parties shall be the www.x3D-print.com website. x3D Group shall produce a material object (hereinafter referred to as the "Object") and send it to the address provided by the Customer within the deadline agreed between the two parties.

Article II - Opening an account

To use the services of x3D Group, the Customer must open a customer account.

The Customer must provide certain information necessary to process the quote and/or orders. The Customer is responsible for maintaining the confidentiality of data provided via the website, including the username and password. The Customer alone is responsible for the updating and accuracy of data and actions related to their account and purchases made via their account

Information collected during a contact or a quote request is processed in our computer system in order to transmit news and promotions or to send a quote to the Customer. It shall only be used by x3D Group. In accordance with the Data Protection Act "Loi Informatique et Libertés" of January 6, 1978, as amended in 2004, the Customer has a right to access and rectify its information, which can be exercised by contacting:

Article III - Price - Quote

The price of the Objects is indicated in a customised quote sent to the Customer by x3D Group. This price is in Euros (including taxes). It includes packaging and postage costs according to the service chosen by the Customer (Chronopost, La Poste, etc.).

The amount of VAT, where applicable, as well as the amount of packaging and shipping costs shall be indicated on the invoice. For orders and deliveries in France and in the European Union, the provisions of the French Tax Code on VAT shall apply. For deliveries outside the territory of the European Union, customs duties and formalities are, unless otherwise specified in the order, the sole responsibility of the Customer, who undertakes to verify the possibility of importing products into the Delivery country.

The order is payable at the time of the order by credit card, bank transfer or cheque. The production of Objects is conditioned by full payment of those Objects and related costs (VAT, postal costs) by the Customer.

Article IV - Order

To place an order, the Customer must:

- Open an account in which they indicate all the details requested;

- Complete the online order form giving the entire configuration of the object (by attaching the print file or by stipulating the specification agreed in advance with the x3D Group technical department and by stating dimensions, colours and materials, etc.);

- Validate the order after having checked it as well as billing and delivery addresses;

- Make the payment as per the specified terms.

- Confirm the order and its payment. The production of objects is conditioned by full payment of the Objects and related costs (VAT, postal costs) by the Customer.

- Confirmation of the order implies acceptance of these general terms and conditions of sale, recognition of having perfect knowledge of them.

Article V - Confirmation of the Order

A confirmation email summarizing the order (description of the Object, price, etc.) shall be sent to the customer by x3D Group. The sales contract of the Object shall be concluded when x3D Group, after having had the opportunity to check the details of the order and its total price and to correct any errors, confirms it.

x3D Group reserves the right to refuse the order and refund the Customer. This refund shall be made by any means of payment within 15 days with no charge.

If the 3D design file does not respect the 3D printing requirements listed in the ‘More Info’ section, or if the cancellation of order is due to the client’s responsibility, process fees of 11 Euros including VAT will be deducted from the amount to reimburse. The order confirmation validating the data recorded and stored by x3D Group constitutes proof of all transactions between x3D Group and its Customer.

Article VI - Availability of Objects

In case of unavailability of materials for the manufacture of the Objects:

Permanent unavailability: x3D Group is committed to offering the Customer a replacement material or refunding the missing Objects immediately and no later than within 30 days in accordance with Article L. 121-20-3 of the French Code of Consumer Affairs.

Temporary unavailability: x3D Group informs the Customer of the date on which the Object's material will once more be in stock. The Customer can then either maintain their order with these new deadlines or cancel. x3D Group undertakes to refund missing Objects immediately and no later than within 30 days in accordance with Article L. 121-20-3 of the French Code of Consumer Affairs.

x3D Group reserves the right to suspend the 3D objects print service at any time for a period to be determined by x3D Group, if there is a shortage in raw material stock or in case of failure of the machines used to produce the Objects.

Article VII - Delivery

The Objects shall be delivered by x3D Group's partners (Chronopost, La Poste, etc.) as soon as possible after the receipt of payment of the order.

x3D Group shall notify the Customer of any delay in delivery.

The products are delivered to the delivery address specified by the Customer in the Order.

Ownership of the Objects and related risks are transferred to the Customer as soon as they take possession of the Objects.

Any anomaly concerning the delivery (damage, Object missing compared to the delivery order, damaged package, broken Object, etc.) should be specified in detail on delivery in the "Reservations" section specially set out for this purpose and must be accompanied by the signature of the Customer.

To take into account these reservations, the Customer must confirm this anomaly in writing to the delivery company within three (3) business days following the date of delivery with acknowledgement of receipt. The Customer should send a copy of this letter by regular post to x3D Group.

Article VIII - Right of retraction

x3D Group custom-makes all these Objects. Regarding customized products, the right of retraction cannot be applied in accordance with the provisions of article L.12.-20 of the French Code of Consumer Codes. Retraction is excluded (article 121-21-8 3th paragraph) for orders "of supplies of goods made according to the consumer's specifications or clearly customized".

Article IX - Warranty / Liability

x3D Group guarantees that the Objects are manufactured in France, in accordance with French law and French quality and safety standards.

The Objects are covered by the legal warranty provided by Article 1641 of the French Civil Code.

The Customer alone shall be responsible for the Model submitted (file, image, plan, model or object) entrusted to x3D Group when the order is placed and for the performance of the Object that is the subject of this order.

The Objects made for the Customer by x3D Group are intended exclusively for leisure or decorative purposes. In the case of prototypes, it is stipulated that the Objects have no functional value. x3D Group accepts no liability for the use of the parts printed in a productive or industrial context.

In addition, x3D Group shall be not held liable for any illegal or unsafe use of printed Objects. It accepts no liability for any tangible, material or immaterial damages caused by the final use of the Objects.

x3D Group reserves the right to refuse orders for Objects in breach of public order or morality, as well as an Object clearly contravening the right to intellectual property of a third party. In particular, without this list being exhaustive, the creation of firearms, objects of a racist, discriminatory, pornographic or violent nature without being a work of art, as well as any badge, brand, character whose intellectual property rights do clearly not belong to the Customer shall be refused by x3D Group.

x3D Group shall not be liable for consequences inherent to the person of the Customer, such as allergic reactions to the materials used for the manufacture of the Object or if the finished customized Object does not satisfy the Customer because of the latter's personal tastes.

The liability of x3D Group may not be sought if there is a stock shortage of raw material, late delivery, strike (including in transport) or force majeure and, more generally, for any event not exclusively and directly attributable to it.

Article X - Intellectual property

Any Customer that entrusts x3D Group with a file, image, plan, model or object (the "Model"), guarantees that it is its author or owns all intellectual property rights on that Model and that it does not contravene the rights of intellectual property of third parties by transmitting this Model to x3D Group.

If the Customer holds no such rights, it shall assume full responsibility for it and x3D Group accepts no liability for breach of intellectual property. The Customer undertakes to protect x3D Group from all possible third party claims.

The Customer remains the owner of the Model sent to x3D Group.

The Customer grants x3D Group a single-use licence for its Model to produce its order.

Article XI – Confidentiality

x3D Group ensures full confidentiality in the collection and saving of data received from its Customer such as files, technical information, projects, etc.

x3D Group makes a Non-Disclosure Agreement (NDA) available to the Customer. Download NDA

In the absence of a confidentiality clause, and without the written consent of the customer, x3D Group commits to not use the image of printed Objects for commercial purposes (advertising, press article, websites, etc.)

Article XII – Disputes

These terms and conditions of online sale are subject to French law.

The parties shall endeavour to resolve all disputes that may arise between them regarding the interpretation, partial or total performance of these general terms and conditions amicably and in good faith before any judicial action. Failing this, any disputes shall be referred to the jurisdiction of the Commercial Court of Lyon.

For more information, or if you are not fully satisfied with the services offered by x3D Group, please contact our Customer Service at + 33 (0) 4 72 82 90 00.

Article XIII – Promotions

Customers and partners authorize expressly x3d-Print.com to use their logo and stands out as commercial promotion.

Who are we?

X3D Group is a company specialized in additive manufacturing. Through its online x3D-Print.com platform, it offers 3D printing services and makes prototypes, models and scale models per unit, or in small and large series. It has several state-of-the-art industrial systems offering patented High Speed technology. X3D Group supplies the engineering, medical, architecture, designer, communication and education markets. Its customers are industrialists, professionals and consumers.