Know the FAQs

How would you define a team member?

A team member is anyone who you would invite as a user under your account. This means that your users can be made up of internal team members or external partners.

Which file formats will you preview for collaboration?

We preview and stream a large range of file formats - everything from PDFs, animated GIFs, PPT, Keynote, video & audio files. You can view a list of extensions supported for preview here. Have a format that is not represented? Contact our support team to ask.

What if I’m ready to buy Hightail now?

Great - we’re here to help. You can purchase a Hightail Collaboration plan that fits your needs by contacting us through this form, by email via sales@hightail.com, or by phone by dialing +1 (408) 692-7118.

How will my company be billed?

All Collaboration plans are invoiced and paid annually.

How secure is Hightail for sharing our work?

We understand and value the level of security needed when collaborating with partners - both internal and external. Hightail solves this problem with an enterprise-grade service that gives users the ability to collaborate on shared files easily, while providing IT with the required security infrastructure, comprehensive controls and data tracking capabilities. Additional details on Hightail’s security can be found here.

Does Hightail offer customer support?

Yes. With every Collaboration plan comes 24/7 customer support. Enterprise plans will have a dedicated Customer Success Team Member to assist in onboarding your team and start recognizing the efficiencies of a new creative process.