Middle Management is disorganized and disconnected. Extremely process oriented and metric heavy. Understaffed and unfair compensation for this type of production. This should not be an exempt position with the amount of extra hours needed to satisfy metrics in place. GRP does not get the support by the Network it should. Turnover is unbelieveable.

Advice to ManagementAdvice

Include those doing the work to create realistic measures. Management should know the product and have experience in processing to understand how to manage workloads and create a solid staffing model. Better communication and follow through with feedback.