Infinity tv app not recognizing my mobile device

I can download shows from my DVR and watch them on my iPad. However, I am unable to return them or delete the recording. It says "on unnamed device" (for some recordings) and "on Debra's iPad" (for other recordings). My device (Debra's iPad) used to be recognized by xfinity. I don't know what happened or how to get it back to recognizing my mobile device so that I can return and delete recordings.

Re: Infinity tv app not recognizing my mobile device

Dpanatto wrote:

I can download shows from my DVR and watch them on my iPad. However, I am unable to return them or delete the recording. It says "on unnamed device" (for some recordings) and "on Debra's iPad" (for other recordings). My device (Debra's iPad) used to be recognized by xfinity. I don't know what happened or how to get it back to recognizing my mobile device so that I can return and delete recordings.

logout of the TV App. go to the settings app (has a gear symbol) and select the General tab then the 'about' button, then the 'name' button. change the name there and exit out. Log back into the TV app.

logging out of the TV app will automatically return any checked out items on that device.

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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!