Job title – Customer Service Co-Ordinator

Company: Chip Chip is an alternative energy company that produces high quality wood chip nationwide and selling to customers from our 10 depots. We are a company that is rapidly expanding and looking for team members that are self starters and would also like to be a part of a collegial environment.

Job description

We are looking for someone to assist with all aspects of the after sales process reporting directly to the customer service manager. The role will be varied and busy having involvement in all aspects of the after sales, customer service, order fulfilment and delivery process. The individual will be the link between sales and the after sales team.

Main duties and tasks-

Assisting customer service manager.

Liaising with customers on a daily basis.

Receiving and processing new orders from customers.

Recording and responding to any customer problems or complaints.

Assisting with general admin and office work

Assisting with delivery paper work using sage- sending paper work to site staff and customers

Liaise with site staff- keep a morning checklist. Work with logistics to track any late collections

Here at Chip Chip we can help you in choosing the best biomass solution to suit your needs. Here is an example of a double decker solution where the client had some space restrictions. So the fuel store simply went on top. This is a Green Heat Module installed by the leading UK biomass installer Wood Energy Ltd.

Sourced Locally

Virgin round wood timber is sourced from local forests near to our network of over 10 local depots. We use high capacity chippers to convert the virgin round wood into premium grade wood chip. Its then chipped on site to either G30 or G50.

Our wood chip is then force dried in a purpose built state of the art drying environment at the local depot.

Once the wood chip moisture content is down to the optimum level its ready for dispatch to our clients. By carrying out this process in a controlled environment with complete quality control we remove the risk of contamination of the fuel.

Chip Chip premium wood chip has been processed to maximise the energy output, we remove the fine particles and dry the chip to 20% moisture content to provide the optimum amount of energy (kWh) per tonne for your Biomass system.

Our low moisture content chip will significantly improve the efficiency of your biomass system and will also help to reduce maintenance costs too.

The key to biomass boiler efficiency

Less fuel. More output (kWh). Higher RHI payments.

Chip Chip is a consistent quality, high calorific wood chip fuel specifically produced to get the highest possible performance from biomass boilers. Dried to the highest specification to provide the maximum kWh per tonne, Chip Chip ensures that a customer’s boiler achieves optimum energy efficiency and payback.