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CMI External Assessment Marking Sheet: Unit 3017V1: Introduction to first line management
Learner Name: Learner Number: Centre:
Date: Part of Batch: Qualification:
CMI Marker’s Result: Passed / Referred CMI Lead Moderator’s Result: Passed / Referred
Introduction
This unit tests your knowledge, understanding and skills required in your role as a first line manager in developing productive working relationships and effectively managing team performance. The tasks set out below are designed to enable you to demonstrate that you meet all of the learning outcomes and assessment criteria for this unit.
Learning Outcomes
The Learner will:-
1. Understand the role of the first line manager
2. Be able to construct a personal development plan
3. Understand stakeholders and their needs
4. Be able to plan to meet those needs
5. Understand the need to develop and maintain working relationships
6. Be able to manage team performance
Task 1 Assessment Criteria Pass/Refer Comments
Write a short piece to show that you understand the roles and responsibilities of a first line manager to the organisation and also to individuals within the organisation. You may find it helpful to provide examples to illustrate your answer.
Guideline word count: 200 - 250 words
AC 1.1 - Describe the role and responsibilities of the first line manager.
Task 2 Assessment Criteria Pass/Refer Comments
Explain the knowledge and skills that you think a first line manager must possess in order to perform the job role effectively. Compare your knowledge and skills against those you have identified for a first line manager. Use this comparison to complete a personal development plan for yourself in order to develop your current knowledge and skills into those required of a first line manager.
Guideline word count: 450 - 550 words A.C. 1.2 - Explain the skills and knowledge required of the first line manager
A.C. 1.3 - Compare own existing skills and knowledge with those required
A.C. 2.1 - Construct a personal development plan that supports and develops existing and required skills and knowledge
Task 3 Assessment Criteria Pass/Refer Comments
Identify three examples of your main stakeholders as a first line manager and what information you have, or will gather, to identify these stakeholders’ needs. If using practical work based examples ensure you explain your job role clearly.
Guideline word count: 250 - 350 words A.C. 3.1 - Identify the first line manager’s immediate stakeholders and their needs
A.C. 3.2 - Describe the data and information available to the first line manager on stakeholder needs
Task 4 Assessment Criteria Pass/Refer Comments
Explain the methods you will use to prioritise the needs of your stakeholders and produce a plan to ensure you meet these stakeholders’ needs. Explain how you will plan to ensure you are able to meet anticipated future needs of your stakeholders.
Guideline word count: 350 - 450 words
A.C. 4.1 - Develop a plan to meet existing and potential needs of stakeholders
Task 5 Assessment Criteria Pass/Refer Comments
Identify the key people with whom a first line manager will communicate and explain how you will develop positive working relationships with each of these people.
Guideline word count: 450 - 550 words
A.C. 5.1 - Explain methods to develop and maintain working relationships
Task 6 Assessment Criteria Pass/Refer Comments
Explain how you will assess the performance of individual team members and the team as a whole. You are required to consider performance targets for your team and how you will assess the performance of individuals within your team. Describe how you, as a first line manager, will support and encourage performance improvement within your team through an appraisal system and how coaching may be used to support performance improvements of individuals.
Guideline word count: 250 - 350 words A.C. 6.1 - Describe methods of identifying and supporting the performance of team members
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