d) CDW has not been requested or paid for or hirer is ineligible to purchase this cover

e) Overseas Driving Licences

f) Drivers aged under 26 or over 76

g) High Risk Occupation Drivers - includes but not limited to those who are engaged in professional gambling, sport or entertainment including film & television, hawking or general dealing, street or marketing trading.

A £250.00 security deposit is the alternative option for those who are eligible to purchase the Collision Damage Waiver Insurance.

Note: Insurance can be provided for drivers between the ages of 21-99 Insurance cannot be provided for drivers with more than 7 current driving endorsement points.

19. When will the security deposit be refunded?

Your bond would be refunded after 28 working days from the checkin date of the vehicle but may be longer in the event of damage having been caused.

20. Can you provide Collision Damage Waiver Insurance?

Yes. The Collision Damage Waiver Policy (CDW) reduces the extent of liability for damages in relation to the insurance policy from £1250.00 to £250.00 per insurable incident.

CDW Policy Premium can be provided at £20.00 per insurable day.

21. Is the CDW available to all hirers?

No, if you fall into any of the categories below you are not eligible to purchase

d) CDW has not been requested or paid for or hirer is ineligible to purchase this cover

e) Overseas Driving Licences

f) Drivers aged under 26 or over 76

g) High Risk Occupation Drivers - includes but not limited to those who are engaged in professional gambling, sport or entertainment including film & television, hawking or general dealing, street or marketing trading.

22. If I am not eligible to purchase Collision Damage Waiver what will I be required to pay?

If you are not eligible for the CDW you are required to pay the refundable security deposit of £1250.00 7 days before your period of hire is due to commence.

23. Is the motor home winterised?

The motor home provides hot air blown heating through the internal ventilation system. The heating is provided by the diesel in the fuel tank.

The engine does not need to be running for the heating to work. Minimal diesel fuel is used during this process.

24. Does the motor home have air conditioning?

The main vehicle cab area provides air conditioning with cool air vents located throughout the rest of the vehicle.

The Motor home comes with a small grill and a 3 burner gas hob but has no microwave or oven

27. Is there a TV?

If requested, we can provide a TV/DVD player

28. Is the gas supplied?

Yes a gas bottle is supplied. A bottle of gas can last for 7 days or longer during summer months.

29. How many gas bottles are supplied?

We supply one gas bottle.

30. Can I use this gas bottle if I go overseas?

If the gas runs out, you will need to obtain a pig tail connector to use with EU gas bottles. These can be supplied by the Depot at your request.

31. Can I use the electric sockets in the motor home if not attached to an electricity supply?

No, the plug sockets will only work if you are hooked up to an electricity supply. The motorhome has a leisure battery, which will provide the power for the lights and the water pump if mains electricity is not available. A fully-charged leisure battery can last for up to 72 hours with conservative use.

A mains electricity hook up cable is provided for connection to an electricity supply

32. Is bedding provided?

Bedding can be ordered during the pre-hire administration process. An email will be sent to you during this process when you can request and pay for this. The cost of a double set is £49.00 and for a single set is £44.00. Each set includes duvet, duvet cover, bottom sheet, pillow(s), pillow slip(s), large towel(s) and small towel(s).

33. Does the Motor home have a Satellite Navigation System?

Sat Navs can be ordered as an extra during your booking process at a cost of £6.00 per insurable day.

34. What happens if I forget what is shown to me on collection?

An instructional DVD is supplied for you to watch along with a manual and APP. A telephone number from which you can obtain technical assistance is also provided

35. What appliances work on gas within the motor home?

The gas will run your hob/grill

Fridge (if not hooked up to an electricity supply)

Hot water

36. What are the benefits of hooking up to the mains electricity?

Plug sockets will be able to be used when hooked up to mains electricity

The fridge can be used whilst on mains electricity thus reducing quantity of gas used

The leisure battery will recharge when connected to an electricity supply

37. How many miles per gallon can I expect?

The motorhomes will do approximately 20-30 miles per gallon.

38. Is there a speed limit that applies when driving a motor home?

The speed limit is 70mph

39. How do I return my motorhome?

All motor homes must be returned to the collection depot by 11am (unless otherwise previously agreed with the Depot Manager)

All motor homes are required to be returned with the same level of fuel as was present at the beginning of the period of hire

All motor homes are required to be returned with an empty toilet cassette and and empty grey water tank, the contents of which are only to be disposed of at approved disposal points

Vehicles are expected to be returned in a clean and tidy condition

All floors clean

Refuse removed

Bathroom clean and tidy

Surfaces wiped

Kitchen Itinerary washed and replaced in cupboards

40. Are the vehicles suitable for use with wheelchairs?

No, we do not have any vehicles with access suitable for wheelchairs

41. Do you supply awnings?

No, we do not supply awnings

42. Do your vehicles have a tow bar?

No, none of our vehicles are fitted with a tow bar

43. Does the Motor home have a bike rack?

Yes the motor home comes fitted with a bike rack which carries up to 4 bikes

44. Can you provide baby/child seats and booster seats?

Our current policy is we do not provide baby/child seats. If you are unable to bring your own, please order a suitable seat from from an online supplier requesting delivery directly to the collection depot. The fixing of the child seat will be within the normal 3 point seat belt in the rear of the vehicle.

Whilst the depot managers will certainly be helpful to any hirer who is attaching the seat belt to a child seat it is ultimately the responsibility of the parent to ensure the seat belt is securely attached to the baby/child seat.

We do not have Isofix fittings for baby/child seats in our motorhomes. All child seats are required to be secured within a normal 3 point seat belt.

We can provide a booster seat for which the daily hire charge is £2.00.

45. Do you supply winter tyres?

No, we cannot accept a booking for which a specific tyre type is required. Snow chains are also not provided.

46. Whilst out in the motor home, where can I park overnight?

In England, it is illegal to park overnight in an undesignated area eg roadside layby, supermarket or service area car parks. We recommend you book an approved campsite.

47. Do you have any information on campsites?

We can arrange temporary membership with the Camping and Caravan club at no cost to you, enabling membership rates at all their sites.

48. Is the water provided safe to drink?

If boiled the water is safe but we recommend bottle water be purchased if not.

49. Do you supply vehicle with full tank of water?

A full tank of fresh water is usually not provided unless specifically requested as this negatively impacts fuel consumption efficiency.Should you require a full tank be provided please ensure this is requested from Depot Staff prior to collecting your motor home.

There is also a web site called www.ukcampsite.co.uk which contains information on camp sites throughout the UK

Call Free on 01865 587199 For a No Obligation Quote or Book

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