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You are sure right when you say it happens to the best of us! A 1 hr call turn into 6.

You're absolutely right about that one! I have tried to explain that to our relatively new service dispatcher. She has no comprehension of exactly what the difference between a maintenance call and a repair is.
For example, last week I had to do a leak search, which I told her might take a few hours, and here she goes and schedules three more call in between. Maintenance calls no less!