Stories, and bit rot, from the IT Support Trenches

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Some quotes I’ve gathered

The idea is not to create a crisis and then thrash about to solve it – its to avoid the problem in the first place with the best possible planning in the circumstances, as those circumstances continue to evolve. –Simon Hackett

To expand on your car analogy, we note that even the lowliest, most basic car comes with a manual. The problem before us is that, without exception, the manual for the car is located inside the car. Now, without commenting on the mental dexterity of the complaining members of the community, I have yet to be shown their ability to open the car door without simple, direct instruction.

This itself should not be a large problem, since the procedure for removing oneself is the same for everyone. What we don’t realise is that the people wishing to be removed are no longer reading the emails because these are the very things they are complaining about. It is impossible to tell someone something if they wont open their ears, or in this case their mail.

I am sure that if we all devote our huge collective intelligence to this problem, we can come up with a solution that the people can both understand and implement without our constant supervision. As for quotes from Hamlet, I think the following is more appropriate : "Give every man thy ear, but few thy voice; Take each man’s censure, but reserve thy judgement." Act I, scene 3 – Simon Wright

A player who makes a team great is much more valuable than a great player. – John Wooden

Sacrifice of others: "We sleep soundly in our beds because rough men stand ready in the night to visit violence on those who would do us harm." – Winston Churchill

A battery hen only know’s it’s small cage, and thinks that is all there is to the world. If you try and put a free-range chicken into a battery cage, it will SQUAWK loudly, as it knows the world is better than a cage.