Very professional service from all of the team! The culture of this dealer is first class and at the heart of the deal was trust. Very satisfied with our purchase!

Consumer Review

Don't get it.

by JAnEB.sadlystuck from Willits,Ca

January 1, 2019

We drove the subaru impress sport 2012 off ken Fowlers lot new. Not 3 months later is when problems started we have had struts leak,gaskets blow,6 months in the engine needed to be removed from vehicle due to a massive oil leak. Keep extra oil on hand as oil needs to be added between oil changes, our car just missed cut off for the recall due to this oil problem so you may qualify for free oil changes you should look into that. Our air bag is coming out of the steering wheel which subaru told me they will not fix YOU HAVE TO SERVICE THE AIR BAGS ONCE A YEAR. It's pricy!! My transmission is horrible I lack power randomly, I've had electrical issues somedays i have lights sometimes not sometimes the dash will flash all the warning lights sometimes i have 0 lights in the car at all, it blows out all my driving lights on car so prepare to replace headlights and break lights often. Windows roll down randomly and iv been locked in...YES FOKES IV BEEN LOCKED INSIDE OF MY CAR !!! electical problems DO NOT show when running a diagnosis on the car ken fowler MY DEALER says IF i can't see THE PROBLEM nothing is wrong. SOO You may have to handle electical issues yourself. The car has tire sensors that stop shifting if you run over anything and need a patch on 1 of your new 800.00 set of tires you will need a new set of tires or if you decide to patch the new tire you'll be driving with a screw driver in your emergency shift button. Classy! The car doesn't hold an alignment so your tires wear quick. So if you are buying for the safety and reliability of subaru. I WOULD STRONGLY RECOMMEND DOING YOUR RESEARCH.!!!!(with your insurance too) I wouldn't recommend subaru to anybody. I never thought I would have to dump so much money into a new car. your just buying the name not the quality they were once known for.
Drive safe

My wife and I were assisted immediately after entering the sales floor. Liam Berry was very polite and personable. Liam made us feel comfortable and welcome. He assisted us with the vehicles we were interested in and was able to answer all our questions immediately. Liam was familiar with all the features and options for our models and helped us understand the options and similarities/differences between the models. When we decided to pursue purchasing options, Liam had that covered as well. He presented options for all models we were interested in for purchase and lease with apples to apples comparisons. We never felt like we were being pressured to make a choice that was good for the dealership. When it came time to complete paperwork, Jennifer Holish was was ready and thorough. The paperwork was complete in no time and everything was explained in detail before signatures were taken. Compared to our previous vehicle purchases, this was a very enjoyable - yes, enjoyable - experience. We are completely satisfied with the option we selected and will definitely return for our next purchase. We had our previous Volvo serviced with Volvo of Lisle and will return there for service with our new Volvo.

Consumer Review

Good all around car

by Powlimited from Tucson, Arizona

December 17, 2018

This is the ultimate utility car, lots of space.
Great gas mileage, nice cvt that's unnoticeable.
but poor power, not underpowered just not enough extra power if you need it.

Manny my new sales guy was amazing. He treated my wife and I like family. He made the options available to us so clean and concise. He explained every point and change in the car purchase to us. He left room for asking questions when we needed to do so. Manny was the best!! The finance guy was cool with explaining the details of how and what was needed to be done for the our new vehicle. It was a pleasure to work with him too.

Consumer Review

Best car I have ever owned!

by Pee Jay from Summerville, SC

December 10, 2018

This car was the best vehicle we could find for the money we spent. We were looking for room when traveling, fit and finish of interior and price. The Outback was the #1 choice compared to other all-wheel drive wagons, SUV's and vans. I highly recommend this brand and car.

Was approached by Freddy when we came to the dealer. He was very friendly and enthusiastic. He was helpful and easy to deal with. Time spent at the dealer was shorter than I had anticipated for the purchase of a new vehicle. I absolutely love my 2019 Forester!!

Consumer Review

I feel secure in my Outback.

by Katydid from Cape Cod, MA

January 3, 2019

This car is superb in snow. I have to drive to a hospital for work and need a reliable vehicle. I have found comfort, ease of driving, and security in this SUV. I highly recommend it.

They are very friendly but I don???t give 5 star because it takes time to wait a while. Almost 2 hr for oil change and rotate tiles. I made reservation to do so. If they can do a bit faster, that would be great!

My Beetle wouldn't start. We jumped it and brought it in. Scott in Service couldn't have been nicer. He had my car looked at and a new battery installed within 2 hours. I appreciate the attentive service.

Consumer Review

Crosstrek Limited - A Dangerous Vehicle

by Kat Stevens from Bethlehem, PA

January 13, 2019

We decided to purchase a 2019 Subaru Crosstrek based upon its best in class rating by a nationally recognized nonprofit consumer organization and an above average review by cars.com.
Now that we have driven our Crosstrek Limited just over 1,000 miles and we have grown to regret our decision. In short, the Crosstrek Limited is a good car mechanically, uncomfortable to ride in, and equipped with EyeSight Driver Assist Technology - a dangerous technology. So, if you still want a Crosstrek - avoid the top of the line Limited model.
We chose a Crosstrek Limited because it has 18-inch wheels, an automatic climate control system, and leather-trimmed upholstery that are not available on the other Crosstrek models.
The Crosstrek is great in the snow, has adequate acceleration, and handles tight curves well.
However, I am six feet tall and weigh about 170 pounds and find the Crosstrek’s seats to be uncomfortably hard and leg room limited. It is fine for taking the kids to school or heading to the store for groceries but forget about it if you are going to be driving for over 45 minutes at a time.
Then there is the Crosstrek Limited’s EyeSight Driver Assist Technology that includes a Pre-Collision Braking System and Adaptive Cruise Control. The Subaru manuals make it clear that, “EyeSight is a driver assist technology, which may not operate optimally under all driving conditions.” And goes on to state that, “The driver is always responsible for safe and attentive driving. System effectiveness depends on many factors such as vehicle maintenance, weather and road conditions.” To emphasize the fact, Subaru has committed nearly 45% of the EyeSight’s 113-page manual to warnings and notices about the limitations and dangers associated with using the system. Unfortunately, the driver is left to figure out what conditions are less that optimal. And even under ideal conditions we have found the EyeSight system to be unpredictable and difficult to override manually resulting in dangerous driving conditions.
Cases in point, on three occasions Eyesight’s Pre-Collision Braking Assist system detected obstacles along the curb - a tree, a garbage can, and a parked car - and assumed that they represented high risks for a collision and activated the automatic braking system –- all while driving at 35 miles per hour on a bright overcast day. In one instance, we were nearly rear-ended by the car behind whose driver had not anticipated that we would come to an abrupt and unnecessary stop on an open road to avoid hitting a treeom the side of the road.
Then there is Adaptive Cruise Control combined with the Pre-Collision Braking - another unsafe feature. Nearly 40% of the text covering Adaptive Cruise Control in the EyeSight manual consists of warnings, cautions, and discussions of the limitations of the advanced cruise control system and for good reason.
When activated, Adaptive Cruise Control functions as a smart cruise control and regulates vehicle speed in order to maintain a "safe following distance" from the vehicle ahead. In addition, it activates automatic braking “when needed” - when the following distance from the vehicle ahead becomes to small and/or the system sees break lights on the vehicle ahead. Unfortunately, when needed is when the technology thinks it is needed - not when the driver thinks they need to slow down or stop. The result is aggressive and unnecessary high-speed breaking for cars that change lanes and tap their breaks in front of you or gently apply their breaks to slow when entering a highway exit. And once the perceived danger is gone the system is slow to recover cruising speed. The result, abrupt and unnecessary slowing of the vehicle on the highway and the risk of a rear-end collisions. It has now happened to us on two occasions – once when a vehicle taped their breaks while changing lanes in front of us and once when a vehicle tapped its breaks to slow down while entering an exit off ramp. Fortunately, the vehicles behind us have been able to slow or swerve to avoid a collision.
We have been unable to find a way to permanently disable EyeSight. By default, the Pre-Collision Breaking System turns on when you start the car and must be disabled manually once the engine is running.
Adaptive Cruise Control is the default cruise control. However Conventional Cruise Control can replace Adaptive Cruise Control once Adaptive Cruise Control is activated by pressing and holding two separate buttons on the steering

Jim (our salesman) is a great guy and was very informative and easy to work with. No pressure, just great service. Explains features very well.

Consumer Review

Very reliable car, very durable.

by DaveR from PEORIA, AZ

December 21, 2018

This is a great in town and off road vehicle. It seats 4 comfortably and 5 in a pinch. The visibility and ease of entry and exit are great. Highly reliable and low maintenance costs. I wish it were a little larger but I shouldn't complain as I bought it partly because its gas mileage is good - ~30mpg.

I was shopping for a new vehicle and when I saw the crosstrek I told my wife I found the vehicle I was going to buy. I really enjoy the performance and handling of my vehicle.

Consumer Review

Amazing Car

by WRX Owner from New York

January 9, 2019

Drives like a dream. Can be a daily driver, and a nice calm ride. Also can have fun, and not beat on the car. Just fun, safe, and solid car. It's price point is really aggressive, for the quality of this cars performance. Interior is not "luxury", but the driving experience is amazing.

The work was done promptly and the explanation of what was done was clear. The service agents were courteous and professional I plan on returning to this dealer for service on my 2015 Forester.

Consumer Review

I love my Forester more than a Cadillac

by KeyLime from Shiloh, Illinois

January 13, 2019

I have a 2015 2.5i base. I fell in love with a Cadillac XT5 at a car show, and test drove one and a Lexus but could not bring myself to give up the Subie. While I would like more power, I like the MPG. Therefore when a more powerful engine is more important I will drive my Taurus SHO and get 20 MPG. I love the visibility in the Forester, one of the prime reasons my next vehicle will be another Forester. I very much like the visibility. For people who complain about the seats, I'm not sure what's wrong; I have a bad back and they're fine. If you test drive one and don't like the seats, don't buy it and then complain. Also for people who complain about the stiff ride, it's an SUV with AWD so not sure what they expect. Buy something with a suspension for a soft ride. I feel like the Forester is very sure footed, I'm comfortable on long trips and very happy with it. Mileage is great for AWD, I've gotten as much as 37MPG (albeit when stuck behind someone going a lot slower than I want). The sound system isn't the best, but it's upgradeable if that's important and you want to pay for it. Cons: uninspired styling (but then again exciting looks don't make it go faster), no guts (but I knew that going in), and underwhelming audio. Pros: good MPG, great safety features and outstanding visibility.

Second car purchase in the last 2 years . Great dealership all employees are very nice & polite the customer service is the best. We were lucky enough to have Mario as our salesman on our 1st purchase & happily went back to him for the 2nd. These 2 purchases were the most pleasurable we've ever had. Mario is very informative & knows the cars . Takes time explaining the features. We never felt pressured or rushed . Thank you

I really like the kindness of the employees.I feel comfortable when interacting with them because they are very professional and clear any questions I may have.I also really like the waiting area.

Consumer Review

Outsoorsey and reliable!

by TheRedHead from Oregon

December 14, 2018

All the comforts of a luxury vehicle without the price. I love my eagle eye view, backup camera and powerful 3.6R engine. During the week I’ll be hauling kids to school and on the weekend we’ll be hitting the slopes. Can’t wait!

Buying our 2019 Outback at Autobarn is hands-down the best new car buying experience we've ever had. Our sales rep Mike was a pleasure to work with to get us the right car and the right deal - knowledgeable, polite, professional. He volunteered to pick up the title from our home so we wouldn't have to make drive it back to the dealer with it - that's really personal service- and he arrived at our house exactly when he said he would. Paperwork was handled professionally and efficiently. The dealership facility is clean, comfortable, friendly, we got a very good feeling there. We're animal lovers and were delighted that the dealer was generously sponsoring a community pet event that day. The Encore re-delivery is a wonderful program, very beneficial to have a review after spending some time getting acquainted with the new car.

Consumer Review

One of my favorite vehicles!

December 11, 2018

Loved how much trunk space it gave me! The leather is so much easier to clean than cloth!! The all weather mats made all the difference in the snow.

At a recent Subaru Service Clinic , Sam Schwager took the initiative and checked to see if there were any TSBs concerning my infotainment center "black screen"problem. Upon finding one ,he immediately set up an appointment and had the software of my radio updated.

Consumer Review

Most reliable car I’ve owned. Safe practical vehic

by Mcmichaelpants from Vernon, NJ

January 6, 2019

The car is great for travel. The AWD is a great feature to have in the northeast. It got me through many bad snowstorms. Handles excellently and has great MPG

This is my 4th STI and I have tried to buy other cars for daily driving like m3, m4 ,911, GTI yer none of them have the same feeling as an STI. I think most STI owners understand what I’m referring to. From the community, the drivability, the versatility, the safety all these thing but there is still some unexplainable feeling you get from driving these cars that I just don’t get from other manufacturers. I will always be an STI owner and can’t wait for the new generation to be unveiled!

My Outback is very comfortable and convenient, and has all the bells and whistles I need. It is very reliable and goes through all kinds of weather. The drive is quiet and smooth, and my 2 golden retrievers fit in the back.

No one will best their price. Great people. Ray, Vince, and Danny were very helpful. I love this dealership. This is my 6 th Honda from them .

Consumer Review

A big change from Acura

by Jj123 from West Springfield Ma

December 14, 2018

I like the roominess it allows which is why I bought it. It’s louder and rougher handling than my Acura but I guess what can you expect...gas mileage fair averaging 23-25. Sounds like a diesel truck until engine gets warmed up and Ailton acceleration. 2019 was more sound proof. Love the sound system and eyesight vision. 2019 Apple play is a downgrade from this sound system.

Muhammad Ashraf was my Sales Representative. He was very helpful and was able to address all my concerns and answered all my questions. He provided excellent customer service!

Consumer Review

A DISAPPOINTING CUV.

by METS FAN from BROOKLYN, N.Y.

December 4, 2018

THIS CAR HAS DEVELOPED TOO MANY PROBLEMS; TWO ARE RELATED TO THE A/C SYSTEM; OTHERS ARE RELATED TO WHEEL BEARINGS, AND AXLES. THE VEHICLE MAKES "POPPING NOISES" IN THE DASHBOARD. IN ADDITION, THE REAR HATCH DOESN'T GO UP ANYMORE WITHOUT HELP, AND THE EXTERIOR MIRRORS MOVE AROUND INSIDE THEIR FRAMES WHILE DRIVING ON THE HIGHWAY.

Robert was very easy to deal with. Very friendly, not pushy at all. It???s the second car we???ve purchased from him and would highly recommend.

Consumer Review

Disappointed

by Joe from Toronto, Ontario

November 11, 2018

Imprecise steering, especially bad at highway speeds, needs constant correction. Stiff, at times jarring ride around town. Awful entertainment system, radio and navigation cannot be turned off only turned down until car is restarted. Ready to cancel lease and walk away from $3000 down payment less than 2 months into lease.

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