calling cards and phone cards!

Have you having problems with the connections on your calling card?

The international phone lines associated with your card may be at full capacity, so we advise that you try your call again in ten minutes. Most capacity issues are resolved within this time span. If you are still unable to connect, please call the customer service number located in the email that was sent with your PIN. If the problem continues to occur, please fill out the form below.

Please hang up and try your call again. If you have lost minutes, please call the customer service number located in the email that came with your PIN. Customer Service has complete jurisdiction on whether to credit or add lost minutes to your calling card. When calling customer service, provide them with your pin number and your toll free access number. Customer Service will look up your PIN and be able to see your call history. Customer Service will see that you have lost your minutes, and will gladly add them back to your calling card.

This could happen if the phone rings more then 4 times or equivalent to 30 seconds without a connection. Carriers will consider this a connection and will deduct minutes for rounding. The rounding fees can be found on the card information page on our CallingCards.com (click on card picture).

If you were not able to make a connection please call the customer service number located in the email that came with your pin. Customer Service has complete jurisdiction on whether to credit or add lost minutes to your calling card using there system. When calling customer service, provide them with your pin number and your toll free access number. Customer Service will look up your pin and be able to see your call history. Customer Service will also see that you have lost minutes, and will gladly add them back to your calling card.

A. If you are calling with a brand new card with a full balance, and you have entered your destination number and the number of minutes is different then what you expected at time of purchase, then:

1. If you are calling to a land line (you are not calling to a cell phone), please call the customer service number located in the email that came with your pin and provide them with the pin and the destination number. If the rate per minute quoted by customer service is higher than what we advertise, please fill out the form below.

2. If you are calling to a cell phone, know that the rate and number of minutes advertised may be different. The rates to cell phones are higher than the rates to land lines. For instance, the rate to cell phones when calling internationally is approximately 2.5 times the land line rate. If you would like to exchange your calling card and it has a full balance, please fill out the form below. Be sure to include the name and other identifying information about the card you would like to receive in exchange for your current card.

B. Some calling cards also have taxes and a maintenance fee. The taxes are applied to each call that you make. Since the total number of minutes advertised on the site assumes that you will use the card completely during one call, you may find that tax charges from multiple connections lower your card's total number of calling minutes. To view all fees and taxes associated with your card, please see the card information page located on our website. This page can be found by clicking on the card image or the "more info" button of the card you have purchased.

If you still have questions, please fill in the contact form below for customer support.

* - Indicates required fields

* Nature of Request:Connection Issue

* Name:

* E-mail Address:

* Order ID:

* Card Name:

Origination Number:

Destination Number:

Date and time of last call attempt:

* Error Message:

* Type of Problem:

Comments:

Why Us

Say Good-bye to PIN Numbers!

With the free Pinless dialing feature, you can skip entering your pin number when dialing from up to six phone lines (ie. home, work, and cellular)

Say Good-bye to PIN Numbers!

With the free Pinless dialing feature, you can skip entering your pin number when dialing from up to six phone lines (ie. home, work, and cellular)

Forget those Long Numbers!

With free Speed Dial, you can eliminate dialing those long international numbers forever! Store up to twenty frequently called destination numbers.

Fast Calling- The 1-2 Punch!

With Pinless and Speed Dial, you can call international with just a few buttons. Now you can eliminate dialing an average of 20+ digits each time.

Easy Automatic Recharging!

Set your card to automatically recharge, and you will always ensure you have minutes when your balance runs low. Just sit back and just enjoy worry-free calling!

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INTERNATIONAL CALLING CARDS & PHONE CARDS

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