Everybody talks about a communication centered on client needs. Very few companies manage however, to put theory into practice. Why is this happening? Because it is not enough to adapt our messages to the general needs of our customers but we have to build our messages according to the buying journey they are on. In each stage, potential customers have some specific needs.

The Internet has simplified the task of entrepreneurs and professional services providers. Anyone nowadays has access to social media channels such as a blog or Facebook page to reach a relevant audience. Personal branding strategies are especially effective online because people prefer to communicate with other people rather than with some companies.

Many professional services providers offer quality services, but only few manage to market them successfully. Too often, the problem is the way they structure the offer. Finding the most favorable formula to "package” these services is vital for market success. Subsequently, implementing a smart pricing strategy is also vital in order to sustain good sales.

Many entrepreneurs avoid using Facebook for business purposes, assuming that Facebook is a social network, not a business community. It's like saying don’t use billboards because the streets are for moving between home and work, and are not for informing commuters about specific products and services. Indeed, people are not on Facebook to be assailed with advertising messages, but that doesn’t mean we can’t promote ourselves through this network.

Email marketing campaigns are the most effective and approachable ways to promote a small or medium business. This article discusses the main mistakes that must be avoided and some best practices that can be implemented by small- to medium-sized business owners to effectively promote their products and services via email.