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Gold Award Winners at the British Property Awards

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Published: 01 June 2017

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We are delighted to announce that Fraser St James have won The British Property Awards for Hyde. We have now been shortlisted for a number of national awards which will be announced later in the year at the British Property Awards' lavish ceremony in central London. The Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.

The mission at The British Property Awards is to highlight and reward excellence within the UK residential property sector at a local level. The award panel consider a broad spectrum of criteria during the judging process, criteria which often goes unseen by clients, taking a purposeful step away from the traditional model of merely relying on client reviews from successful sales. In total they judge agencies against a set of 25 criteria, with each criteria being weighted differently. The British Property Awards is one of the most the most comprehensive awards in the sector. The team of experts painstakingly judge all agencies which meet a basic criteria within a given town, before judging which agency has performed outstandingly.

The British Property Awards are one of the most inclusive estate agency awards providers, without entry fees being charged. This has enabled the award to be structured in a manner that ensures maximum participation. Their team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged. Robert McLean from The British Property Awards said “Our awards has been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”

We are delighted to have not only been shortlisted but to have won the gold award. Carl King, Director at Fraser St James commented "I've spent many years in Estate Agency and I have always believed customer service should be at the centre of what we do. This Gold Award proves to our customers that we really do offer the very best in customer service and I feel proud of what my team and I have achieved with this award. I look forward to both the regional and UK result next month"