The mood in here

Lack of verification code

Purchased Nero platinum 2019 from retailer, it checks on installation whether for offline computer, when trying to use the modules it asks to connect to check if latest version and to provide verification/activation code. Because computer is offline I access Nero site via mobile, the form to get the verification code (presumably) won't accept my email, despite giving serial number, which surely should suffice. No email was given to buy the product as it was retail-out of a box. Nero site constantly redirects to exterior support service, which assumes the software was bought online through them. In the interim it's back to Nero 7 or Nero 9 for me. Why do these people keep reducing our security or anonymity? It's not their business to associate such utility software with persona of purchaser, let alone force putting such info online, surely. I've paid but am denied use. Any solutions?

As fare as I know, you have to be online to register your PC to the Nero licence code, because it is given to only that PC. If the PC goes down and you have to buy another computer, you - as fare as I know - have to buy a new Nero licence. If I am wrong I am pleased to be better informed, as I do not think that is ok!

But it is ok, they have a way to check, that you only use your licence on one computer!

I followed suggestion made by another user and it worked. I make an effort to buy software on a disc, although nowadays many companies only allow sales via downloads and I suspect that is what your reply refers to. Why do I prefer a disc-boxed purchase? because of bugs, viruses, broken connections, lack of speed, etc, doing on online download. And as you say, some companies make you pay again if you upgrade your computer.