Top FAQs

Our state-of-the-art technology results in the fastest lead times in the industry. Custom woven wood shades ship in 10 days or less. Choose from 125+ natural, eco-friendly materials. No one else can offer this quality and speed at these prices.

Woven Wood Shades in general are easy to operate. Our standard control is easy to use and will allow you to operate your shades consistently and with little effort. Our continuous loop option is an excellent choice for larger shades.

Assuming you select a liner (privacy or blackout) your shades will certainly provide an additional layer of insulation.Tip: Have drafty windows? Maximize your insulation by adding a pair of draperies (you can order them just as non-functioning side panels and save $) which will provide additional heat loss protection and look stylish while doing so.

The level of light blockage and privacy you will get from a Woven Wood Shade is mostly the result of the material you select and the lining you choose. Generally speaking, the tighter the weave, the less light will come through. By adding a blackout liner, you will block the majority of light. If you are going to be mounting the shade within the window [inside mount] there will be a deduction we will take on the width to ensure that the shade functions properly and this small "gap" will subsequently let some light in the sides. Selecting an outside mount will help alleviate some of the light seepage however then the shade will be projecting off the wall and there will still be some light still coming in.Tip: The only way to get a true "cave effect" and block all of the light is to go "hotel-style" and treat your windows with blackout draperies that close and a cornice above [to prevent light seepage from the top].

We recommend cleaning your woven wood shades with a vacuum attachment to remove all surface dust. Avoid harsh cleaning products. If you have further questions regarding the care of your roman shade, don't hesitate to reach out to us at 800.754.1455 / design@theshadestore.com.

Photo Rendering

Submit a picture of your window and we’ll show you how this treatment will look in your home! Remember to capture the entire window. If you’re looking for drapery, make sure the floor is in the picture. DO NOT take photo at angle. Questions? - design@theshadestore.com.

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Satisfaction Guaranteed

For 3 generations we’ve made loyal, life-long customers by offering incredible service and exceptional quality. Order custom with confidence knowing we stand behind every single product we make. If you are not completely satisfied with your purchase, or any part of your experience, just let us know. Below are a few “What ifs” we hear from time to time and how we respond to ensure your satisfaction. Questions? Contact: 800.754.1455 / design@theshadestore.com.

If you receive something that you don’t like, we will do everything possible to rectify the issue. For starters, we will remake or repair the product to your liking. If you simply feel you selected the wrong product or material, we will let you choose something else and give you 50% off the new product. And if all that fails and you’re still unhappy, we will get the product back and issue you a full refund. Bottom line, it is our mission to satisfy each and every customer and we will do whatever is necessary to accomplish that goal.

Measure twice, cut once is a good adage but it isn’t always true. If you find your measurements were slightly off and your treatment isn’t fitting quite right, it may qualify for a free cut down. If it cannot be re-sized we will remake the product in the right size and give you a 50% discount on the replacement.

We stand behind every professional in our network. If they measure incorrectly we will remake the product at no extra charge. If they make an installation error, we will reinstall at no extra charge. Simple.

Simply give us a call and we will help you fix it, repair it or replace it all free of charge. If you used our measure + install services, we will send the professional back as needed, also free of charge.