Customers Satisfaction is a Priority of TWG Hyundai Northwich

At TWG Hyundai Northwich, customer satisfaction is our ultimate goal. All staff at our dealership are focused on the service they provide and making you, our customer, feel the car buying experience and the aftersales support you receive is of the highest standard.

That’s why we believe, in recent customer satisfaction surveys, we are first for customer satisfaction in our region out of 19 dealerships

Sales and Aftersales Customer Survey Results 2015

96% of our customers said they felt valued

96.6% said our staff were helpful and friendly

96% had confidence in the work that was carried out

94% said the fault was fixed completely on the first visit

95.4% said they would return to the dealer for future work

Take a look at some of our customer comments and reviews below

Our Latest Customer Reviews

TWG are Top of the Cops! Cheshire Police Federation are delighted to be associated with TWG Northwich. We have been working together as business partners for over 12 months now, and the level of Service, Customer Care and quality of Hyundai vehicles is outstanding. The Staff, especially Gabrielle and Brian, are extremely polite, courteous and always willing to help. Many of our Officers and Staff have already benefited from the excellent rates and support from TWG and we look forward to continued success and association.

Mark Faint - Business Development Manager Cheshire Police Federation

TWG provides that rarest of all things: a small company which recognises and treats its customers as personal friends whilst having the all the efficiency and knowledge of the biggest dealerships

Frank Melling - MD of Thundersprint

It was such a great experience to collect my new Qashqai. I was given a thorough, friendly explanation of all the car’s features and there was even a welcome teddy to keep me company on my drive home. It was so different from the huge dealers where customers are passed through like sausages on a production line. TWG really cared that I was happy with my new car.

Carol Melling

I have been a customer of TWG (Old Three Ways Garage) for over 30 years. In that time my Wife then my Children became customers of TWG. Together we’ve bought 20 plus cars from Brian, in the last week I have changed to an i40. Yes! It’s another Hyundai, and probable their best one so far.

Brian has a good team, most of who have grown up with him, they appear to have been there for years… they have! Now, there is a younger generation, with young faces however, they have the same values of the old TWG generation! Brian has a team that follows his leadership. He is fortunate, and they are good at what they do.

It’s a family business with traditional family ethics of honesty, integrity& fairness.He treats his customers like family members, knowing all by name without having to do research. He takes a personal interest in all & their wellbeing. His daughters are now an integral part of the business. They are better looking than him as well. –That’s a bonus! I have introduced many friends, colleagues and neighbours to TWG & I am pleased to say they are still my friends and still customers of TWG. The good service received ensures their return for buying and having the cars maintained there. My own sister travels 100 miles round trip to have the car she bought from TWG maintained by TWG. There are other Main dealers in her locality however she prefers TWG to carry out the work.

TWG. Some things never change!

The building has changed. It bigger, its brighter, better equipped. Better working environment for the staff. The cars have changed, they are more efficient, better value for money.

Brian has NEVER changed. In all the years I’ve been a customer. He would rather give you a pound than take a penny from you.

That’s what makes TWG second to none! Thanks Brian. Thanks chaps and chapesses! I will be back! Best regards and good luck for the future

David Bowker - Cuddington November 2012

I always used to be worried about taking my car in for servicing because I didn’t know what was being done or what I was going to be charged. At TWG I am greeted by friendly staff, who explain things in a way I can understand. There is always a loan car waiting for me and they phone me the moment my car is ready for collection. In fact, nothing is too much trouble.

Beth Featherstone

A new car is a big purchase for me and I was really happy with the way I was treated at TWG. The salesman was a real Hyundai expert and was willing to spend the time talking to me without any pressure. A test drive was easy to arrange and when I was ready to buy I got a fair price for my old car. Really, I could not have had a better experience.

Mike Sherratt

…”very nice and friendly people. We waited for the car to be serviced, they wanted to lend us a courtesy car but we were happy to wait….they always recognise us and call us by our first names….they make a great cup of tea….the best car we’ve ever owned. It tows effortlessly.”

Peter Darlington - (December 2014)

“I would definitely recommend this garage in the future. The whole sales team were friendly, helpful ,professional without being pushy. Everything went according to plan & the car was waiting for us at the allotted time. All the gadgets were explained fully to us & the offer of extended help was given. It was a very commendable experience.”

Mr Kenneth Plant - (May 2015)

“I really enjoyed the excellent service from TWG Hyundai. Gary Nicholson, the sales manager, was very efficient and approachable and took time to explain everything from the paperwork to the car controls. I also want to thank the lady in the office who helped settle my 5 year old son with toys and drinks in the play area of the showroom. The whole process was very straightforward and it was a pleasure to buy a brand new car without any hassle or pressure. I will definitely use TWG Hyundai again in the future.”

Mrs D Nicholls - (April 2015)

“Excellent service and assistance from all the staff. I would definitely recommend TWG. We wanted to order two cars. Brian checked stock and got back to me within a few hours with an update. Everything was professional and straightforward. The dealership exceeded my expectations.”

Mrs S Shakeshaft - (February 2015)

Address

Company No. 3858867. TWG (Northwich) Limited are authorised and regulated by the Financial Conduct Authority for insurance mediation and consumer credit activities. In arranging finance we act as an independent credit broker and deal with several lenders.’