What should I do if Edulastic will not load properly (blank screen) on our district network?

Tech Compatibility Check

If you are experiencing slow performance while using Edulastic, there are a couple of IT factors that may be causing this. Please consult with your tech lead to perform a tech compatibility check to verify that the issues below have been considered.

Contact Support

Have you added Edulastic and all required URLs in the safe list? Please NOTE: you must have a wild card when you add to the safelist as Edulastic needs cdn.edulastic.com, math.edulastic.com, etc. added to the safe list.

What is the firewall software do you use?

Who is the internet service provider? Do they have any extra security policies for school accounts?

Do you have any extra security policies for student accounts?

Do you do any additional https scanning? If yes, can you unblock *.edulastic.com from additional https scans?

Do you use any anti-virus software on the devices? If yes, can you add *.edulastic.com in the safe list?

What is the make, model of the device?

What is the name and version of the browser used to launch Edulastic?

Do you use edulastic in Kiosk mode? Is the slowness encountered only when testing on the Kiosk mode?

Do you encounter slowness in incognito mode?

Are you experiencing slowness across the district or certain specific sites?

Can you run speed test and send us the results? The speed test MUST be run ON the student device WHEN the slowness is encountered

Wireless Network Best Practices

The increase in devices accessing school networks increases the need for stable WiFi networks, daily monitoring, and maintenance. To help network admins stabilize WiFi for online testing and classroom activities, the following best practices are recommended:

If your WiFi access points have adjustable antennas, point the antenna to aim the signal at the student devices to improve the throughput.If possible, move the student devices directly under the AP. Even just couple of feet can make a big difference in throughput and signal strength.

Reduce interference from other WiFi networks.When WiFi networks are set to use the same channel, they compete for limited bandwidth. Check for other WiFi names by opening the wireless options on your device for a list of WiFi networks. If you see many networks to choose from, you may encounter interference from these other networks.

Reduce interference from other devices.Electronic devices that are not connected to the school's WiFi network, can still use the same 2.4GHz or 5GHz frequencies to connect. These can include:

Cordless phones

Bluetooth-enabled devices

Student mobile devices

Temporarily turn off or unplug electronics to reduce wireless interference during testing.Personal devices communicate on the network, even while inside backpacks or bags. Email and social media notifications require the devices to send requests to maintain connectivity with the AP.

If you previously had channel auto-switching allowed, but notice slow speeds or poor connections, manually configure the channel and perform speed tests to find the fastest channel.