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Microsoft Microsoft Dynamics CRM 2016

Hitachi options Asia Pacific, a number one issuer of Microsoft Dynamics ERP and CRM solutions, will take part in discussing the relevance of remodeling a company right into a modernized business in ultra-modern time.

Singapore (PRWEB) February 11, 2019

Hitachi options Asia Pacific, a number one business resource planning (ERP) solutions provider, will be conducting an ERP Modernization experience which discusses the importance of getting an up-to-date and simplified cloud-based device on the Singapore Marriott Tang resort, on the 26th of February 2019.

The experience will focal point on the alternative ways of enhancing business tactics through ERP modernization and the way transferring to Cloud ERP will also be of wonderful use for groups who wish to set up a constant and seamless gadget particularly in modern-day trade landscape where it's indispensable for them to fulfill and fit the calls for of consumers.

Microsoft Dynamics 365 for Finance and Operations, powered by the Microsoft Cloud, offers a subscription service to an ERP equipment wherein a user will pay on a subscription foundation to have entry within the system— it may also be accessed anyplace via any device it is linked to the information superhighway. The Microsoft Cloud presents a single utility answer that makes it possible for clients to hold distinctive company methods in sync without being concerned about duplicating statistics.

The Microsoft Cloud is shaped to support groups increase safety and improve performance which additionally let users have a platform they could without difficulty adapt to. With Hitachi solutions Asia Pacific and Microsoft Dynamics 365, companies can digitally seriously change into a enterprise that has up to date equipment and simplified yet unified applications which establishes long-term consumer have confidence and delight, and also increase personnel' productivity driving them to be a cooperative group.

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About Hitachi solutions Asia Pacific Pte. Ltd.Hitachi options Asia Pacific helps its customers with business selected options developed on Microsoft Dynamics 365 better with world classification enterprise Analytics, and Portals and Collaboration. recognized as international Microsoft Dynamics Cloud partner in 2017, Microsoft ERP partner of 12 months for Philippines in 2015 and 2016, Microsoft Dynamics accomplice of the year in Asia Pacific in 2015, Microsoft CRM international accomplice of the year in 2014, and the 2014 Dynamics global magnificent Reseller of the yr, Hitachi options community offers global capabilities with regional places of work in the u.s., the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For greater counsel, please consult with: http://apac.hitachi-options.com/.

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Microsoft Dynamics CRM 2016 Customization and Configuration

I’ve studied for the latest Microsoft Dynamics 365 Customization and Configuration certification — this is the 6th version of the certification I have passed. Each time I take the certification, I learn something new about Microsoft Dynamics, its limitations and how it works.

My previous study notes are here: MB2–712 — CRM 2016 customisation and configuration Hosk study notes. The notes below are new things I learnt and built on top of the previous notes. So if you are studying for the exam you want to read all of my study notes.

Business process flows

Order of flows is used if multiple flows are available for your security roles

Users can switch business process flows if their security roles can see multiple business process flows.

Security

A team must belong to a business unit

A team can own records

Business units have a default team created by Dynamics 365, you cannot edit these or add/remove users.

You can add a custom control to data types — data and time, multi-line, single line

Folder tracking is tracking folders using server side sync and not limited to one email client

Folder tracking only works with server side sync

Folder tracking only works with exchange

Tracked folders work with Exchange Inbox rules

The tracking folders feature must also be enabled by your administrator

You can only track folders or subfolders inside your Exchange Inbox

You can set up multiple folders that link to the same regarding record

You can include an untracked folder inside a tracked folder

If you no longer need to track a folder, it’s a good idea to untrack it for performance reasons. To untrack a folder, remove it from the Folder-Level Tracking dialog box.

You can track emails only in folders under your Inbox folder in Exchange. Other folder emails cannot be tracked.

You can track up to a maximum of 25 folders per user account

Any manual changes done to the regarding object in the tracked activity records in Dynamics 365 will be overridden the next time server-side synchronization kicks in. For example, if you have set up a mapping between the Adventure Works folder and the Adventure Works account, all the emails in the Adventure Works Exchange folder will be tracked as activities in Dynamics 365 with the regarding set to the Adventure Works account record. If you change the regarding to some other record, it will automatically be overridden the next time server-side synchronization occurs. To change the regarding for any email, move the email to a different folder such as the Inbox.

App for outlook works at server level

Email Synchronisation

Dynamics 365 for Outlook

Server side sync

Email router is dead soon

Server side sync doesn’t need a users outlook to be open

Server side sync works with Dynamics 365 online or on premise and Exchange online or Exchange on premise. Any mixture of those

Mailboxes are created for users and queues

Separate options for incoming and outgoing email

You can set either or both incoming and outgoing sync to none

Forward Mailbox — you can set multiple users to be configured with a forward mailbox

Access Team Templates, support dynamic record sharing. With the members of an access team being given privileges on specific records based on the access team template.

access teams do not have roles and cannot own record

Facts and stats about Access Teams, the bits below are useful for those who study MB2–703

You can add more than one Access Team template for each entity

The default number of access teams templates for each entity is two

The number of access team templates you can have for each entity is controlled by the MaxAutoCreatedAccessTeamsPerEntity deployment setting.

MaxEntitiesEnabledForAutoCreatedAccessTeams deployment setting has a default value of 5. This controls the number of entities it’s possible to enable for auto-created access teams.

You can change the MaxEntitiesEnabledForAutoCreatedAccessTeams , MaxAutoCreatedAccessTeamsPerEntity only on Premise installations and you cannot edit them for Online.

A system generated Access Team isn’t created for each record until you add a user to the sub grid on the entity.

if you delete the team, this is the same removing all the members in the sub grid on the record.

if you change the access rights on Team Template this will only change the access right to new entity records/access teams. Any records already created will use the previous set of privileges.

Access teams with Share access right ticked will mean any user who is in access team will be able to add (share) others to the access team for that record.

Users cannot grant privileges they do not have. So a user can only add new members to an access team where the access team template has create privilege only if that user has the create privilege for the entity.

Access Teams created automatically by adding users to them are not shown in the system team views

Access Teams created automatically can be seen by doing an advanced find and select Team Type = access

Access Team created automatically have the is system managed field set to true

Access Teams can be un ticked on an entity (unlike Queues)

If you want to delete a Access Team Template you will need to remove all the sub grids using that specific Access Team Template before you can delete it.

Entity assets

Below are the following entity assets

Forms

Views

Charts

Fields

Keys

Relationships (1:N, N:1, N:N)

Messages

Business Rules

Hierarchy Settings

Dashboards

You don’t have select all the entity assets

You can add the entire entity by checking the Add All Assets Checkbox

You can manually select specific assets by selecting them

Fewer assets means fewer dependencies and quicker deployments

Business process flow

You must enable Business process flow on an entity

Once an entity is enabled BPF you cannot disable it.

Each entity can have no more than 10 activated business process flows

Multi-entity process can use no more than five entities.

A business flow has a primary entity but can span multiple

Branches can be only 5 levels deep

Business rules

Set scope to Entity if you want a business rule to run on the server, not just on the client side

Business rules are not triggered when you save a record

Business rules are triggered when a record is opened or when a field is changed which the rule conditions are set to check e.g Form OnLoad and Field OnChange

Microsoft released Dynamics CRM 2016 today. The goals for this release include improved integration with Office 365 and Azure machine learning; new customer service capabilities; continuation of mobile; inclusions of the recently acquired FieldOne and FantasySalesTeam applications; and a list of new CRM enhancements that includes tighter integration with Excel/Word and some improvements to the Outlook client (i.e. ability to add Contacts from Outlook and more Outlook support for Macs.)

From what I’ve seen so far, the new features likely to get the most utilization include offline mobile and tighter integration to Excel and Word templates. This later feature continues Microsoft’s ‘productivity’ theme and will facilitate common use cases such as the creation of proposals or the export of pipelines to Excel, Pivot tables or Power BI. I also think the improved integration with Cortana and Azure Machine Learning looks promising, but is still in early days.

Customer Service Improvements

Microsoft’s prior release of the Unified Service Desk (USD) – a configurable framework for integrating what is often a plethora of contact center applications so that agents can get a unified view of the customer – signaled its intention to put much more emphasis in its customer service application. The Dynamics CRM 2016 release continues the customer service evolution with updated forms and a dashboard it calls the Interactive Services Hub.

I like this as it is helpful in managing multiple tier support environments. A tier 1 Interactive Services Hub can be designed to facilitate the high volume of short duration incidents and push more complex cases to a tier 2 hub that benefits from different configuration, workflow and reporting.

Customer service also includes improved knowledge management and the beginnings for insight driven recommendations based on integration with Azure Machine Learning. Microsoft plans to integrate its recently acquired Mojo Surveys application in a subsequent release which will add basic Voice of the Customer capability and further continue the customer service software progression. The Unified Service Desk combined with the Parature and FieldOne acquisitions gives Microsoft a platform for customer service, self service and field service.

Marketing Improvements

Marketing software updates received very little notice, however, there’s some small additions that can add big value to intelligent campaigns.

Microsoft Dynamics Marketing now permits Short Message Service (SMS) text message campaigns. This can add value for retailers and other B2C organizations who are discovering that properly run geo-based and SoLoMo campaigns are delivering low double digit conversions – something most marketers have never achieved. Inbound SMS campaigns can use keywords to acquire opt-ins while outbound SMS campaigns can enhance multi-channel and nurture campaigns and identify those customers who favor mobile engagement.

Unfortunately, I suspect like most new marketing technologies we’ll see too many novice marketers use this new feature because they can and not because they should. Sending unwanted SMS texts to your customers’ mobile devices is more likely to infuriate them than generate marketing conversions. People have less tolerance in receiving spam on their mobile devices than their email, so opt-outs, unsubscribes and negative customer experiences are far more prevalent with unwelcome SMS.

Knowledge Management

Microsoft CRM has taken a queue from the Parature product and introduced knowledge management. A new content editor along with an adapted process guide enables smooth creation, curation and publishing of knowledge articles. This is initially targeted to customer service use cases, but the underlying technology is semi-extensible to other areas.

My Wish List Continues

I was hoping to see a substantive improvement to Microsoft Social Engagement. That didn’t happen. The new release does deliver some minor improvements, but in my opinion the biggest holes are that the social listening searches very little of the Internet (i.e. it doesn’t scan most blogs and popular social networks such as LinkedIn, Instagram, Pinterest and Google+ among others), the social engagement lacks one-to-many engagement capability and the sentiment analysis remains crude. Microsoft social engagement remains a work in progress.

Microsoft CRM continues to lack of a business process management (BPM) tool that can automate even simple routing and approval processing. This remains a significant competitive weakness against competitors such as Oracle, SAP CRM and Salesforce.

Mobile CRM did include some advancements and the offline capability is a welcome addition. However, I’d like to see a lot more progress in the areas of mobile customization and extensibility. I just finished creating a custom Dynamics CRM mobile app for an airline company and found the mobile customization limitations overwhelming. Microsoft claims to pursue a mobile-first software strategy but unlike competitors who support the same claim with forward thinking mobile software, Microsoft’s claim appears to be much more of a marketing tag line.

Microsoft CRM pricing is getting more complex and the differences between CRM Online and on-premise are growing. This increases buyer complexity. I’m hopeful that Microsoft will steer pricing back toward the simplistic model which it helped pioneer and bring parity to the online and offline solutions.

Why This Release Matters

This release is really a collection of incremental updates. However, a more frequent release cadence and key improvements in areas that matter to customers are putting Dynamics CRM into position to become the number 2 CRM vendor. As shown in the most recent CRM market share report, Oracle, Microsoft and SAP CRM are nearing equal market share position. However, while Oracle and SAP CRM are in decline, Microsoft is demonstrating an upward trajectory. A continuation of this trend will show a clear number 2 CRM vendor in the year ahead.

Builds Vertical Accelerator That Allows Manufacturers to Quickly Overcome the Most Common Integration Challenges

MANCHESTER, NH--(Marketwired - Feb 24, 2016) - eLogic, a consulting firm that delivers business solutions enabled by technology for manufacturers, today announced the availability of proven integration solutions based on Scribe Insight, the trusted integration platform of data integration leader Scribe Software. The new product enhances the ability of manufacturers to integrate Microsoft Dynamics CRM and SAP ERP Central Component (ECC), and lowers the time to value for eLogic's customers.

"We consistently see that our manufacturing customers need strong data and transaction integration between their CRM and ERP systems to perform at their best for their customers," said Lawrence Matusek, EVP and CTO at eLogic. "Scribe's integration platform provides the most intuitive way to connect Dynamics and SAP, allowing us to offer our customers an accelerated path to real-time front office/back office integration and to deliver both commonly-requested and custom integrated solutions in less time and with fewer resources."

eLogic specializes in customer engagement and commerce solutions for the industrial machinery, high tech, medical devices and process industries. The company offers its clients more than 16 years of expertise leveraging data models and application programming interfaces (APIs) in Dynamics CRM and SAP ERP to streamline and automate commerce from lead to cash. With eLogic's new Scribe Insight-based vertical integration accelerator, the firm can spend less time hand coding commonly-requested integrations, and more time mapping out custom data models to win new business and grow existing accounts.

The vertical accelerator utilizes Scribe's pre-built connectivity to SAP and Microsoft Dynamics CRM and combines it with custom data mappings developed by eLogic to provide eLogic's enterprise customers with highly scalable, customizable integrations to enhance commerce and customer engagements.

"Custom, real-time integration is a critical requirement for manufacturers today so they can streamline their sales, supply chain, financial and service processes," noted Lou Antonucci, VP of sales, Scribe Software. "Through its vertical accelerator, eLogic is setting a new standard in how quickly manufacturers can create highly customized integrations between their CRM and ERP solutions that will help them reach new levels of efficiency."

Scribe Insight is a proven integration platform trusted by organizations of all sizes to integrate front office and back office systems. Insight is the platform of choice for integrating CRM and ERP applications such as Salesforce, SAP, Microsoft Dynamics, NetSuite and more, allowing users to lower the cost of developing, running and managing integrations throughout the entire lifecycle of the integration. Whether the data is on premise or in the cloud, Scribe's platform includes pre-built adapters and an easy user interface that makes integration fast and affordable.

For more information on how eLogic and Scribe are connecting Microsoft Dynamics CRM with SAP, watch the companies' joint webinar here: http://elogic.com/integrate-microsoft-dynamics-crm-sap-using-scribe-insight/

For more information on Scribe's partner programs, visit: http://www.scribesoft.com/partners

About eLogic eLogic delivers industry-specific business solutions for manufacturers enabled by technology, with a 100 percent focus on Manufacturing Vertical Markets. Leveraging the Microsoft and SAP platforms, the company provides front-end to back-end (CRM to ERP) integrated commerce solutions to enable eLogic customers to perform at their best for their customers. eLogic's core competencies include Customer Engagement and CRM Solutions, Systems Integration, Product Configuration and Channel Partner Enablement. eLogic is an SAP partner, a Microsoft Gold partner and winner of Microsoft's 2015 CRM Partner of the Year award in Manufacturing.

About Scribe Software Scribe is an established global provider of solutions that easily bring data anywhere it is needed - regardless of IT infrastructure. Scribe's award-winning products help 12,000 customers and 1,200 partners use data -- cloud-based, on-premise or a mix -- to increase revenue, provide superior service, and create business value faster. Its easy-to-use, enterprise-ready solutions are backed by extensive support options and training, and service customers across a wide array of industries including financial services, life sciences, manufacturing, and media and entertainment companies.

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