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Payments

All the products’ prices include taxes and V.A.T. The shipping cost is clearly stressed and it will be your care to acknowledge it before any purchase.

As for international deliveries, any addictional fee due to the Country’s regulation will be paid by the costumer. To complete their orders, customers can use any of the payment types listed below each product.

Returns & exchanges

According to the law, the refunds policy does not apply to open items, custom-made items or VAT purchases.

Refunds and Exchanges are not permitted, in order to not compromise the condition of vintage and new retrò clothes during the transportation. We request you to check carefully the size before the purchase, and if the informations are you looking for are not enough or there aren't, ask us.

Shipping policies

We will ship your order through carrier or regular postal service, in 5 work days from the reception of your order and payment.

If you are not in when your parcel arrives, the carrier will leave a notice and you should personally contact him as soon as possible, in order to rearrange delivery.

Delivery times may vary depending on the shipping method, but in any case they would never exceed those determined by law (30 days from the date of the purchase, according to dall’art.6 Decr. Legisl. 185/1999). Delivery times refer to the products in store at the moment of the purchase. The seller will not be hold accountable for a delayed or failed delivery in case of force majeure events.

At your discretion, you can also add an insurance policy to your purchase, at an increasing cost at your expences that may vary according to the delivery method of choice.

Additional policies

Une Nouvelle Vie snc could not be hold accountable for any potential fraudolent or illegal use by third part of credit cards, checks and other payment method. In fact, we can never, at any time of the purchasing process, know the costumer’s credit card number, which is transferred directly to your bank through a safe connection; equally, our company can not verify the legitimate origin of the credit instrument provided by the costumer.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.