Inbound Call Center Services

Inbound Call Center Services

ICSS is one of the leading inbound call center service providers in India. We have been catering to an extensive list of global clients for 13 years. We understand that our growth relies on the growth of our clients and as a result, rather than focusing on our business goals we lay a major emphasis on the business goals of our clients as helping them achieve their goals automatically helps us achieve ours.

Increasing number of modern companies now rely on reputed inbound services providers like ICCS to offer better services and solutions to its customers in a time- and cost-efficient manner. To meet the challenging needs of the companies involved in various industrial sectors, we offer a wide-range of inbound call center services. Moreover, these services can be customized to perfectly meet the specific needs of our clients.

Our inbound call center services include-

Customer service- Every modern business now needs to focus on three aspects of customer relationship management- customer growth, customer acquisition and customer care. ICCS is a perfect solution if you are searching for a Customer Relationship Manager. We can help you track the current trends of the market, buying trends of your customers, etc. to help you improve your sales and increase your reach.

Answering service- Increasing number of businesses throughout the world now use answering services. With the help of this service, businesses can get their telephone calls answered by a professional answering agent. We offer professional answering service to businesses involved in several different sectors. We will answer your calls and all the messages will be conveyed to you.

Inquiry handling- The inquiry handling is one of our most popular inbound call center solutions. All the inquiries of your customers are handled in a responsible and time-efficient manner to make sure that the customer is thoroughly impressed with your company. Moreover, as we offer our services in more than 8 languages, you can rest assured that ICCS would be the best choice for your inquiry handling process in several regions.

Technical support- If you sell technical products or services, you surely need to have a good technical support team in place to handle the queries of your customers and provide them time-efficient solutions. Our technical support team is made up of experienced technical professionals will ensure that your customers are able to find an instant resolution to their most complex of queries.

Helpdesk- Our helpdesk solutions can function as a hub for you where all your customers can lodge their problems. We offer custom helpdesk solutions to provide a world-class customer service experience to your customers to take maximum advantage of each of your customer relationships.

Order taking- If taking orders from customers through telephone, online, or through a mobile app, is one of your most important business activities, let ICCS handle the process for you. Our order taking service is perfect for any small, medium, or large company looking for a simpler and cost-efficient way to take orders from the customers.

We understand the challenging needs of modern companies and have thus designed our services in a way to make sure that the companies are able to take best advantages of these services and are able to effectively achieve their business goals.

Get in touch with us today to know more about our inbound call center solutions!

About Us

As a leading provider of BPM and BPO services in India,
ICCS garners a highly responsive structure to resonate with its client’s individual needs. Owing to our paradigm leadership...