FAQ

If an error has been made by the V.E. Petersen Co., Inc. on your shipment we must be notified within 10 business days. When contacting V.E. Petersen Co., Inc. you will need to provide the packing slip number and the description of the error. The correction of the error will be handled with no handling charge or restocking fee.

Error by the Customer:

Items ordered in error by the customer must be reported within 10 business days. Upon reporting an error you must provide the packing slip number and nature of the error. Upon receiving the necessary information, an RMA number will be provided. This RMA must accompany the returned merchandise. Return freight is the customer’s responsibility. Restock Fees are 10% on stock items, and 15% on special order items.Notice: Items returned without an RMA number will be returned at the customer’s expense.