Patient Experience Programme

Patient experience is a top priority. To help us provide services which are high quality, effective and safe, we need to understand what you think we're doing well and what you think we could do better. Our Patient Experience Group (PEG) plays a key role in ensuring we listen and respond to what our service users and carers are telling us.

Patient Experience GroupOur patient experience programme is overseen by the trust's Patient Experience Group (PEG) chaired by Dr Michael Witney and each directorate has its own patient experience group feeding into the Trust PEG, and a directorate lead responsible for patient experience.

Feedback

Like many other NHS organisations, we receive direct feedback on our wards, units, clinics and in people's homes, from patients and service users, families and carers. We also receive feedback from our governors and members and through complaints, PALS and compliments. We participate in national patient surveys and undertake our own local patient surveys. We use patient trackers (hand held real time patient feedback terminals) in some services, service user consultation events, focus groups and one to one discussions and have established groups such as our Editorial Group and our Can I Understand This? Group. We also receive feedback from statutory groups such as our local involvement networks (LINks).

You can find out about all our our patient experience activities on this website, including some which are unique to our organisation, such as our Oxleas Patient Experience Questionnaire.

We have found that working with patient experience volunteers to seek the views of other service users and carers removes barriers and creates a more confident environment for obtaining open and honest feedback. In exchange, it's really important that we at Oxleas NHS Foundation Trust ensure we give something back.

For example, we have structured volunteering through our Volunteer to Work scheme and established networks such as Researchnet.

Our Quality Report 2011/12 also highlights a number of patient experience activities. You can find a link to this in our related information box below.