Public Notice Regarding Service Excellence

Service excellence is an important component of quality care at the Massachusetts Eye and Ear Infirmary. When a patient or their family members are not satisfied with the service provided at the Mass. Eye and Ear or have an unresolved concern or complaint about patient care or safety, we encourage them to contact a member of hospital management in the individual department.

If the matter remains unresolved, all patients and their families are encouraged to contact the Patient Care Representative for further assistance. If the issue remains unresolved the patient or family member may contact an external agency for assistance.

*The Joint Commission has a toll-free hotline to provide patients, their families, caregivers, and others with an opportunity to share concerns regarding quality of care issues at accredited health care organizations. The toll free number is (800) 994-6610 and is available 24 hours a day, seven days a week; however, staff members are available to answer calls only on weekdays between 8:30 a.m. and 5 p.m. Central Standard Time.

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Meet a Specialist

Dr. Song remembers quite clearly the day he decided to become an ophthalmologist. He was a medical student at the New York University School of Medicine, completing his ophthalmology rotation, when he witnessed the life-changing impact that a corneal transplant had for a patient with severe keratoconus.

Make a Gift

You can make a difference! Take a moment to learn more about how you can help Mass. Eye and Ear improve the lives of people with vision, hearing, voice and balance problems. Find out how you can support all the great work at Mass. Eye and Ear.