Introducing Support Chat

December 20, 2011

Update!: Support Chat is now available to 100% of our customers from 6am – 6pm PST.

You asked for it, and it’s coming! Today, we are happy to debut a new chat feature to help you communicate with us even easier than ever before. The new chat bar sits at the bottom of your screen in the AccountCenter and allows you to chat with our Customer Support and Billing departments. To get started, just click on the chat icon and you’ll be chatting with one of our customer service agents within moments! There are also icons built-in for contacting us via Skype and accessing our Twitter and Facebook pages, so don’t forget to check those out.

Not everyone will have access to the chat bar today. For now, we are rolling this out to about 10% of our customers. To see if it is available to you just log in to your AccountCenter. Stay tuned, as we’ll be expanding this percentage over the next few months. Chat is open from 9am to 5pm Pacific Time, Monday through Friday. We’ll be looking to expand our chat hours to 24/7 in the future, but in the meantime, early birds or night owls can still reach us via phone or support request 24/7.

If you want to get in contact with one of our Sales agents, there is also sales chat available on the main (mt) Media Temple website.

We’d love to hear what you think about the new chat bar, so please let us know what you think.