Change in law results in record number of complaints to the TPO

In the three months after all letting agents were required by law to join a redress scheme, the Property Ombudsman received a record number of complaints. Between October 1 and the end of the year 2,246 tenants and landlords made complaints about letting agents to the TPO . 69% of the these complaints were upheld. The biggest issues concerned failures in communication such as repairs and maintenance, property inventories, deposit handling and duty of care.