Participated in the following phases of the application's development: requirements gathering, use case and user story documentation, analytics and/or KPI metric definition, QA testing, and implementation.

Executed tasks related to the elicitation, definition, and documentation of functional and non - functional requirements.

Account Managers were automatically notified to contact clients 3 months prior to the “notice of termination date” or 6 months prior to the contract’s end date if no “notice of termination date” was given in order to retain customers.

Extracted information from the Master Data Warehouse to help automate the Lease Management Process. This was completed by setting up an FTP file transfer from ProLease Real Estate Management System to a SharePoint Project site.

Using SQL queries and QlikView Business Intelligence, performed quantitative analysis by extracting sales data with respect to a client(s) volume, margin, product(s), and geographical location.

This analysis was instrumental in defining “Key” customers and pointed out areas of potential business growth.

This led to the development of business intelligence reports via data extracted from SAP, allowing management to better track which raw materials were being used for each product.

Implemented LINCS BI real time production reporting application throughout the organization.

This business intelligence application allowed instant analysis showing KPI metrics broken down into P/L dollars, amount of materials used, and/or as a percentages based on a customized historical time frame.

Led 3 cross-functional teams prior to LINCS BI implementation, I elicited requirements by using surveys, observations, brainstorming meetings with cross functional stakeholders, and process mapping portions of the value stream.

Trained and transitioned ownership to Operating Managers and Supervisors with defined production goal targets using Lean Six Sigma Methodologies.

Established operating audits to validate improvements made with respect to our quality and yield improvement goals.

Confidential, Westwego, LA

Six Sigma Process Consultant

Responsibilities:

Performed detailed observation studies learning how the Planning Department delegated work orders using their Maximo CMMS (Computerized Maintenance Management System).

With the help of our project’s Maximo SME, uncovered that Operations, Planning, and Maintenance was not using Maximo CMMS system to its fullest potential. Trained management how to effectively use the system and migrated outside information into the system for easier retrieval.

Identified key areas of focus to reduce the cost of outside contractors by performing financial analysis and data analysis using SQL queries to view past work order’s hours, monies billed to work orders, and material costs generated from work orders.

Co-championed a project team that developed a streamlined approach to Capital Expenditures and Project Management Processes by defining the business need, eliciting requirement, developing “as is” and “to be” work flows, testing, creating a user manual, and closing the project.

Confidential, Pittsburgh, PA

Sr. Associate - Business Analyst

Responsibilities:

Responsible for the knowledge of various technology infrastructures, and how software/hardware changes impact daily operations of a wealth management going concern.

Acted as a liaison between the bank’s Application Developers, Systems Administrators, Project Managers, QA leads, Portfolio Managers, Senior Business Analysts, and other stakeholders to enhance the end product my team was developing.

Troubleshot and tested issues that arose within the application lifecycle management process.

Documented defects and used Pareto Analysis in order to reduce technical issues impacting wealth management.

Used SQL Queries to researched, perform data analysis, test, and help implement strategies with the business line to improve our current wealth management applications.

At the end of the SDLC process I served as the Level II Support Contact and Lead Trainer for the financial applications that were developed by my project team.

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