Intelledox eBooks & White Papers

Businesses and governments are in a race against the clock to meet and exceed the demands of experience driven, convenience seeking customers.

Digital technology, social, mobile and the high usage of online channels have changed how customers access, interact, respond to, and engage with your business. Time is not a luxury, it’s a threat. You need business results now. Read our eBooks to find out how.

5 Essential Components of Building a Great Mobile Customer Experience

How To Think Beyond Just The Mobile App

Demand is increasing in the enterprise for faster and more agile mobile app development. But if you’re just hiring more mobile developers, you’re missing a huge opportunity.

The real game changer is when you leverage mobile technologies to re-imagine the overall digital customer and employee experience – the experience across every engagement channel, not just mobile.

Enable users to start a interaction or process on their tablet or cellphone with the choice to complete it now or later, either over mobile or any other online means via a browser.5 Essential Components of Building a Great Mobile Customer Experience — How To Think Beyond Just The Mobile App

Does Your CCM Solution Slow Down Your Business?

If you want to compete in a world with digital disrupters that deliver real-time communications, it may be time to re-imagine your old proprietary print-based document generation system.

Discover how you can leverage on-demand Customer Communications Management to support digital transformation of your customer acquisition, onboarding or service and call center processes.

Find out where you can move faster and deliver a better customer experience, while gaining efficiency and reducing risk.

7 Ways Your CCM Solution Fails: How to Rethink Documents and Customer Communications in an On-Demand, Want-It-Now Digital World

Customer communications management (CCM) tools and strategies are evolving from a focus on static, printed output and a unidirectional, broadcast model, to a more dynamic, interactive model in which communications are delivered on-demand via multiple channels.Gartner, Three Steps to Enrich the Customer Experience with Contextualized Communications.

What if the “form” of the future isn’t a form at all? Support your digital transformation strategy and attract customers by rethinking how you collect and process information.Intelledox

Rapid Digital Transformation

in the Customer-Focused Enterprise

In this eBook, Intelledox outlines how to rapidly deploy digital transformation in a new and agile way, by modernizing your customer experience without having to “rip and replace” your back‑office systems.
You will learn how to simply and swiftly change the way your customers interact with your brand along their entire journey, from acquisition to onboarding to servicing.

If you’re managing a customer‑focused enterprise and facing daily pressure to speed up your digital transformation, increase revenue and improve customer engagement, you need to arm yourself for battle.