Return Policy

The customer has the right to recede from the contract with Argentidea snc, without penalty and without specifying the reason, within 14 days from the day of receiving the products purchased on www.gioielliargentidea.com. It is not possible to change a product with another. Except in cases where Argentidea s.n.c. deemed to accept the change by the Customer.

The customer may cancel the contract by written notice via registered mail to be sent to Argentidea snc Via Aldo Moro 7 / d 52010 Capolona Arezzo within 14 days of receiving the goods.

To simplify the return process, the communication can also be done simply through e-mail at info@gioielliargentidea.com within 14 days after receiving the goods.

The return of goods must be made within 14 days from receiving the goods. However, we recommend the customer to contact us at info@gioielliargentidea.com to facilitate the refund process.

The refund will be via bank transfer or paypal as soon as possible but no later than 30 days from receipt of the registered letter or email that communicates the intention to withdraw from the purchase, but not before the return of the purchased product in same condition as it was delivered. If there is no correspondence between the recipient of the goods specified in the order form and who made the payment due for their purchase, the reimbursement in the event of a return, will be performed by Argentidea snc, in any case, to those who made the payment.

The customer has the right to withdraw without penalty, the only charges against the customer are those related to the shipment of the product.

If any damage to the goods is found, any repair costs will be deducted from the amount to be repaid.

If you do not comply with the terms and conditions for the exercise the right of a refund, as specified in this paragraph, the customer is not entitled to a refund of the money paid to the Vendor or the credit requested; however, the Customer, at his own expense may obtain the products in the state in which they were returned to Argentidea snc. Otherwise, Argentidea s.n.c. can keep the products in addition to the amount already paid for their purchase.