Why Chatbots are Great for Hotels

2/5/2017hospitalitynet-org

2016 was the year of the chatbot, and experts and marketeers are confident that 2017 is going to be another interesting year. Before going deeper into chatbot usage for the hospitality industry, let me explain briefly what a chatbot is.

Creating the Coveted Hotel Guest Experience

Oracle-Phocuswright StudyFebruary 2017

In today’s digital age, hoteliers are forfeiting opportunities – and potentially revenue – by failing to offer guests the individualized experiences they are increasingly demanding, according to the results of a major survey of hoteliers and consumers just published by Oracle Hospitality and Phocuswright, a leading travel industry research firm.

The age of BYOC: Bring Your Own Content

hotelmanagement.netBy Elliot MestJanuary 2017

What is “entertainment on demand?” It seems obvious, but according to Craig Snelgrove, VP of business development at satellite and DirecTV provider Bulk TV & Internet, every operator is asking this question. What was once a term used to describe TV offerings and video on demand has given way to a complicated web of solutions, from traditional cable TV to guest-facing apps.

Oracle Launches OPERA Cloud Services

28/1/2016

The new Oracle Hospitality cloud services enable hotel and casino operators to better manage every aspect of their customer relationships and on-site operations, while simplifying their IT infrastructure and deriving value faster from new innovations.