Overview

If you’re unhappy with the NHS care or treatment you've received, you have a right to complain using the NHS complaints procedure.

To make a complaint, contact the feedback and complaints team at your local NHS health board.

GP practices, dental surgeries, pharmacies and opticians

Most GP practices, dental surgeries, pharmacies and opticians have their own complaints procedures. If you’d like to make a complaint, please contact the practice or shop manager in the first instance.

If you don’t feel comfortable doing this, you can contact the complaints and feedback team at your local health board for advice.

Other NHS services

Each health board will have a patient relations or complaints team that work with you, your family or carer to resolve any disputes or complaints about the quality of care you have received.

NHS Ayrshire and Arran

To leave feedback or make a complaint about an NHS Ayrshire and Arran service, contact:

Carolan Forbes - Prison Healthcare Complaints

Family health services

To complain about a GP surgery, an NHS dental surgery, an NHS optician’s practice or a community pharmacy, please contact them directly.

If you don't feel comfortable doing this, the health board may be able to act as an intermediary between you and these services, to help resolve any differences. For assistance with this or for further information or advice on how to complain about these services, contact: