K1000 Unhandled Exception when users comment, or create new ticket with emoji characters. Any workarounds until this gets fixed?

If users add any emoji character during creating a ticket, or simply replying to a comment, it causes the web view for that ticket to crash. We've lost at least a dozen tickets this way when people add smiley faces and the like to their comments or tickets, and it forces us to delete the ticket which is against our policy, and doesn't actually remove the character from the db. Is there any way to tell KACE to strip out encodings when users email it? Seems like this would be a basic feature if it's that easy to accidentally do.

Any advice or information would be helpful as this is a very frustrating issue for us.

Yeah I figured, thanks anyway. It's very frustrating to be working on a ticket and a user replies "Yes, thanks :)" and it's game over for that ticket. There should be a way to strip ASCII encoding in the system.