What technical support is included?

For technical problems, a Herkimer technician is available 7am-5pm (central) weekdays, and on-call during weekends.

If your Data Vault or Web store stops responding for longer than 1 hour, Timber notifies Herkimer and a technician will call to help with trouble-shooting.

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The support staff at Timber has been excellent, and the product is user-friendly and has improved our efficiencies. Timber is well-worth the money. During Fall Rush this year, our in-store sales were up slightly -- but with Timber, our Website sales rose 400%!