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Delivery & Shipping Information

Palmer Metals delivers to the UK, and certain countries in Western Europe (see below), North America, Australia and New Zealand. We will at our discretion deliver to a differnt address to the credit/debit card billing address within the UK. For all shipments with a billing address outside the UK we will only deliver to the billing address. We are unable to process orders where the billing address is in one country and the delivery address is an a different country.Orders placed that ignore these conditions will be voided and the sum refunded to your card. We regret that as a siganature will be required for the majority of orders that we are unable to deliver to PO Boxes, delivery to BFPO addresses can be made by contacting us.

Standard Delivery & Shipping Times

We will normally despatch your order within three to five working days after receipt of order. At busy times however, it can take slightly longer. Telephone orders may also take a day longer to process to allow us to manually enter all of your details into our systems.

Once despatched, delivery time will vary according to delivery method which is determined by the value and type of your order. See below for details.

To be fair to all of our customers, we process and despatch orders in the order we receive them, regardless of delivery method used. For example, orders delivered in the UK by Royal Mail Special Delivery do not jump the processing queue.

We will email you when we despatch your order so you know when to expect your products.

Please allow the full three working days before contacting us about your order and please note that we are unable to give a dispatch date over the telephone.

Out Of Stock Items

Inevitably, with such a large variety of items available, some products will occasionally become temporarily out of stock between placing your order and despatch.

Where this is the case, any out of stock items will be noted, together with an expected despatch date, on a backorder slip which will be included with your paperwork.

Products that are out of stock on a longer term basis will feature information to this effect on the relevant product page on the website.

UK Delivery

All orders to destinations within the United Kingdom, excluding the Channel Islands, are free of delivery charges. Orders will be despatched by a variety of delivery methods depending on the value and weight of the order. You will be advised by email when the order is despatched which delivery method has been used and if applicable a tracking number will be provided.

Europe Delivery Charges

Because we have experienced problems with delivery of orders, we now restrict the countries to which we will ship.

The costs for delivery to these counties are shown below, these are a guide only and may be subject to addtional charges depending on the weight of the order. Orders under £20.00 will be sent airmail, orders over this value will be sent "International Signed For", "Air Sure "or via courier.

Order Value from (inc VAT)

Order Value to (inc VAT)

Delivery Charge

£0.01

£20.00

£3.00

£20.01

£300.00

£7.50

£300.01

£500.00

£10.75

£500.01

£1,000.00

£21.00

£1,000.01

£99,999

£42.00

We can ship to other European countries on request but will need to use a courier such as UPS for which you will be charged. Please contact us for details.

USA, Canada, Australia & New Zealand Delivery Charges

For these countries we use airmail or courier services which normally deliver within five working days of posting and can be tracked using the tracking number which we will send to you in an email when we despatch your order.These costs are a guide only and an order may be subject to additional charges depending on the weight.