‘MSEB did not solve power woes’

San­jay Cha­van, 48, Nerul res­i­dent, had volt­age fluc­tu­a­tion prob­lem in his house. This dam­aged most of the elec­tronic ap­pli­ances such as tele­vi­sion, re­frig­er­a­tor and com­puter. When he com­plained to the Maharashtra State Elec­tric­ity Board (MSEB), it blamed the so­ci­ety’s elec­tri­cal set-up. The power com­pany’s re­ply let­ter did not have an of­fi­cial stamp. CGSI vol­un­teers ad­vised him to file an RTI ap­pli­ca­tion to check if his com­plaint was lodged at the right place and ver­ify its sta­tus. He was asked to sub­mit an ap­pli­ca­tion to their so­ci­ety of­fice about the elec­tri­cal set-up.