Dear PNP fans, if you are having trouble with your app, please first make sure that you are updated to both the newest version of PNP 2017, and the newest OS version available for your phone or tablet. Please remember that you are always able to use our website!

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PNP Help Center

What is a Santa Call?

A Santa Call is a personalized message that a recipient receives through a landline or cellphone number in real time. They can be placed in over 170 countries around the world (see available country list HERE)!

As the sender, you may choose among an array of fun scenarios from different categories, such as "Congratulations", "Night before Christmas", etc.

A Santa Call can only be placed once it has been personalized and saved in My Creations under the My Calls tab. Once the calls have been personalized, they will remain in your account for 30 days. If you do not place the call within 30 days, it will automatically be removed from your account.

When you place a call, you will be asked to enter a valid phone number. On the receiving end, the recipient must PRESS 1 to listen to Santa's message.

NOTE: The caller will not be charged long distance fees, but the elves cannot guarantee the recipient will not be charged, as any additional fees depend on the recipient's phone plan (e.g., roaming fees on cell phones may be applied).