More consumers benefit from the information and assistance services provided by the ECC's

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More consumers benefit from the information and assistance services provided by the ECC's

ECC-Net Annual Report 2012 is launched today. It shows that in 2012 the ECC's handled more than 72 000 enquiries and complaints from consumers who have made cross-border purchases within the EU and Norway and Iceland.

Around 60 percent concerned e-commerce, which demonstrates the increasing tendency to shop online. About one third related to the transport sector, and 22 percent of them to air transport.

Read the news from the European Commission as well as the Annual Report 2012, via the links on the right side of this page.

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This product arises from the project European Consumer Centres' Network – ECC-Net, which has received funding from the European Union. This is in the frame of the Programme of Community Action in the field of Consumer policy for 2007–13.