Societe Generale is one of the leading financial services groups in Europe. Based on a diversified and integrated banking model, the Group combines financial solidity and a strategy of sustainable growth.

Mission

Main Responsibilities Asia ex Japan Cross Asset Solutions : Client Service team is composed of Account Managers and Product Events reporting across Equity derivatives, Fixed Income and Commodity business units.

Clients include Hedge Funds, Asset Managers, Corporate, and Central Bank. As an Account Manager, the position is close to sales team, its main responsibilities are :

Clients communication :

Take in charge any escalation request (information request, claims, complaint etc.) from our main clients, called Tier1 on covered products.

Actively monitor and follow up with clients and outsourced and off shored teams on the timely settlements of trades.

Organize and participate in regular client’s visits and Health Check calls in order to improve SG knowledge on the clients’ organization and operational expectations;

answer and solve any potential operational issue and offer a high level of professional, dedicated service.

Prepare and monitor clients’ feedback on the quality of SG’s operational quality; their preferred confirmation / systems / procedures and advise the Business accordingly.

Produce synthesis and inform on a regular basis for Operations management and project teams about any tendency and specific needs from our clients in order to integrate them in our internal projects management.

Strengthen client relationship on a long-term basis by improving the quality of the post trade services

Develop communication skill with the sales by setting up informal meetings

Gain knowledge on product from the sales and the specificities of each desk

Environment. Societe Generale is one of the leading financial services groups in Europe. Based on a... Asia ex Japan Cross Asset Solutions. Client Service team is composed of AccountManagers and Product...

Environment. Societe Generale is one of the leading financial services groups in Europe. Based on a... Asia ex Japan Cross Asset Solutions. Client Service team is composed of AccountManagers and Product...

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