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Diversity is bad for business. The fear of being different is not only stifling talent, it’s a primary cause of low productivity. Diversity quotas may be making it onto the strategic agenda, but they fail to address the human need to feel safe. There’s a lot to be said on the subject, but which bits are worth listening to? The team...

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The correlation between how employees feel and how a company performs is now beyond question. Even more significantly, employee engagement is a strong predictor of future financial performance. Mind Gym has conducted a literature review of over 30 independent academic studies and consulted leading businesses, to outline what’s going wrong and what can be done about it. To build enduring...

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85% of companies either just have or are just about to change their performance management system. What will they get in return? Not a lot, according to the latest research. There are plenty of proven ways to get people to perform at the top of their game, they just aren’t based in process design, inventory management, forensic metrics or sparkling...

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When it comes to customer service we’re deluded. 80% of employees say they give superior service yet only 8% of their customers agree. Even when presented with the facts about customer dissatisfaction, employees are twice as likely to blame the rest of the organization as to take responsibility themselves. This creates a big problem for company bosses. The business case...

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