FAQ – Frequently Asked Questions

Is Document Technologies a local company?

Yes, Document Technologies has been locally owned and operating in Albuquerque NM since 1991.

If I choose Document Technologies will I get good service?

Document Technologies technicians are trained and tested by the manufacturer so our customers are assured of competent and knowledgeable technical support. We are authorized and supported by Ricoh which includes the Ricoh family of brands such as Lanier. We also carry Kyocera/Copystar and Xerox multifunction copiers. Document Technologies sells and supports FP Mailing systems for your business’s postage and mail handling needs. We partner with Parts Now to provide full support for HP products and supplies.

When I call for service when can I expect my technician to be on site?

We understand that our customers require properly functioning equipment to do their jobs. That’s why we place an emphasis on the fastest possible onsite service response times. We measure this on a regular basis and average 2 hours from the time we receive a call for service to the time our technician is onsite.

Where does my bill come from?

Document Technologies is a local company in Albuquerque. Your bill comes from our local office, so if you have a question we can take care of you immediately.

Who do I call with questions?

Call us old fashion but at Document Technologies we answer our phones in person. This means if our customers have questions or concerns we can resolve them right away. When you have questions, we provide the answers quickly usually at the time of your first call so you can get on with your work. Our primary mission to be the easiest vendor your company deals with.

What do Document Technologies customers think about us?

We survey our customers regularly to find out how we can provide the best service possible.

Our customers tell us the most important things to them are:

We listen

We respond quickly to their needs

They love our service and quick response times

Ask for Business references!

Contracts we offer for government agencies, non-profits and Healthcare

Ministry Resource

New Mexico state pricing agreement,WSCA Western States Contract Alliance, NASPO

U.S. Communities Government Purchasing Alliance

CES New Mexico Purchasing Cooperative

GSA

Premier Group Purchasing

Novation Group Purchasing

MedAssets Group Purchasing

Amerinet Group Purchasing

HealthTrust Group Purchasing

Office Equipment Brands

Document Technologies is an authorized dealer for Ricoh Family Group (which brands include Lanier, Ricoh, and Savin), Xerox, HP, Kyocera/Copystar and FP Mailing. The most respected names in office equipment.