Value For Money

Media Gallery for Boohoo - www.boohoo.com

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3 weeks since we ordered a baby chair, website stated 7-10 days for delivery. After numerous emails and phone calls they have now stated the product is in a warehouse in central EUROPE! They state it will delivered next week, a whole month after ordering...and I simply do not believe it will arrive even then. Appalling company…
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I bought a gorgeous dress from Boohoo.com that was tracked as successfully delivered, but no sign of it. I was frustrated to find that I couldn't ring them as they have no telephone. I emailed them about my parcel which they contacted the courier about and they said it had been delivered the week previous. It certainly hadn't been delivered to my address! I even went to all the number 4's down my road to see if it had been delivered to them to no avail. Parcels do not just disappear! Someone…
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I placed my order almost 4 weeks ago, was told i will receive it between 3-4 working days. yet almost 4 weeks later no delivery. i was told my order royamail dropped a card for me as i was not at the address at the time of delivery. i contacted them again, i was told i would have to contact royail mail myself and i told them if i could have a refund then as there customer service was really bad and now i was told my order has been delivered. i have now order and they said they can not give me a…
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I ordered some items, around £130 , and its my first time, I paid for next day delivery and I read the conditions. it never stated that they do not do bank holidays on next day delivery. and It hasnt arrived. which makes me very annoyed cause they SHOULD put that onto there. so others noe. And after reading all these new reviews, I am worried my order might not turn out as I wanted it to. If it doesnt I will get even more annoyed. and I am very angry at the minute. I am already sending a…
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Bought a few items for a total of £89 including £3.99 postage. Some of items were gorgeous but one was faulty, 2 were poor quality and one was the wrong size. They don't do exchanges, so even though i would like the faulty item to be replaced and a bigger size for the one, its not possible.silly…
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The website looks good, the pictures look good. However the clothing you receive is so cheap and nasty. The dresses are so short, they could pass of as longish tops.
My first order I never received, I did however get my money back. Giving them the benefit of the doubt I ordered again, I was happy to see my parcel waiting for me when I got home from work, only to find a Black dress instead of White one & a size 16! instead of a 12!
After weeks of emailing them I did get a refund, Never will I…
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Like another customer, paid extra(£5.99) to recieve my purchase the next day, but to my dissapointment it never arrived.
I have not been given the service that I paid extra for.....Rip off!…
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Guest's Comment

Written on: 09/04/2012

the same happened to me, i ordered paying the extra but i read the conditions and it never stated about bank holidays. and i ordered and to my discontent they never arrived and it says it will arrive arround tues - thurs. and now i worried as i hv purchased £130 worth of items

I begrudge even giving Boohoo one star! Placed an order with this site and the goods arrived in a timely fashion. Unfortunately everything I ordered looked quite cheap (you get what you pay for). The total refund due was £45 however I received an email saying I would be refunded £43! They have no phone number to call, only email. I emailed them and was told by Olivia that a £2 restocking fee was in their terms and conditions and I would receive my money back within 3-5 working days! What…
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i ordered and paid £5.99 to get next day delivery...delivery came my name on the bag...when i opened it someone elses order from ireland...CANT RING THEM AS NO PHONE NUMBER...so emailed them and they emailed back saying..oh sorry send it back...i asked them for someone to ring me as i wanted the items quickly. THATS WHY I PAID FOR NEXT DAY DELIVERY they sent back a a sorry but need the items returned....again i asked for someone to call me and please can they cancel the order and return my…
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Loved everything about boohoo - fab, trendy, cheap clothes - quality seems a bit hit and miss, but at those prices you can't really complain... well you could, but you wouldn't get a reply!
I returned the coat I ordered, with the intention of ordering a bigger size once my money had been refunded. However, I was refunded £23 instead of the £25 the coat had actually cost me...
I now have a lovely (if slightly more expensive) coat from Topshop. It's 57 days since I first emailed boohoo to…
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Provide a wide selection of fashionable clothing at affordable prices and quality isnt that bad (recent pippa jumper was really well made, a good fit and a nice addition to the waredrobe.
Tracking of the delivery is good and each parcel has arrived on time.
Clothes generally fit but i do find some tend to be generous fitting.
The return process is easy - follow the step by step process.
They advertise free returns, which is technically correct, however you do get charged a £2 restock charge so…
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ordered some clothes value £50 after a week or so received completely something different worth £17 so send them an email (because u can not call them)and returned the item ,but not money or goods i wanted.after few more emails got £17 back,hurrey. They stole £33 which i never recovered because I paid with debit instead of credit card so bank couldn't help.How this company even exist is beyond me.They should be closed down and panished because what they do is simply theft…
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I just placed an order on saturday 31st december and received an email that my order has been shipped has emails been sent to others about there orders? If yes did u receive your items? Looking at the reciews I seriously will be shocked and happy if they arrive as I'm not expecting it…
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The boohoo customer service is rubbish I ordered 3 dresses for next day delivery and never got them, it's been a week and 2 days now still no order and boohoo have only responded to one of my emails when I've sent 5!! They only have an email service not a call centre. The email they did send me still didnt tell me where my order was there was no offer of a refund for the next day delivery charge. I'm so upset and I can't even phone them to give them a pieces of my mind…
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I ordered some items and kept some but returned £45 worth it's been 3 week since I sent them back no refund but a email letting me know the are refunding me £43 where's the other £2? Should be £45 not £43
I also had this with another order £4 short? What's going on, I don't expect the postage refunded just the clothes I have returned so why do they keep a % of your money, has anybody else had this?…
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Guest's Response to Dawnozz's Review

Written on: 20/12/2011

They charge a £2 restocking fee. At least you got the majority of your money back I'm £15 down after they logged that I returned a top (which I kept) but have stated that I kept some boots, which I returned, the size and weight of the parcel alone would have demonstrated that there was more than a top in there - use them at your peril!!

This 'company' has taken my money but failed to deliver
They only send automated emails and you can't phone them
I was given a tracking number for my order which does nothing and is rejected by the website
On google maps the address for boohoo shows a largely boarded up street with no indication that boohoo have premises there
Do not use this website…
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I ordered a dress from boohoo.com and selected 4 day delivery service. now as this was done late on a friday night i wasn't expecting anything to happen straight away but over the entire weekend i had checked my email several times for a dispatch confirmation email which i didn't get, i only received a order confirmation email. 4 days later and i still hadn't received an email so i checked their terms and condition which states that an order confirmation doesn't necessarily mean the order has…
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