CallGuides® makes communicating better, faster!

To assist with onboarding new staff and to get them communicating effectively, faster, we've developed a powerful feature called CallGuides® that guides new staff through calls with the aid of scripting, so that they're conversing with confidence as if they were seasoned experts. CallGuides® also enables you to assign agents to multiple clients, as every interaction is pre-configured and tailored for every client.

Skills-based routing optimises conversations.

contactSPACE provides the flexibility to deploy many campaigns simultaneously, and to ensure that every conversation is handled optimally, contactSPACE uses Skills-Based Routing to provide alignment of your teams' skills with the needs of your clients.