Frequently Asked Questions (FAQs)

Security & Safety

ECD does not ask its members for, nor does it store the most sought-after personal identifiers such as:

Date-of-Birth

Driver’s License Number

Social Security Number

Credit Card Numbers

The primary reason cyber-criminals access an online medical account is to steal a person’s identity. ECD has eliminated the primary content that leads to identity theft.

ECD also provides the option for members to exclude their physical address from the profile information that First Responders see. This feature is for those that do not wish to divulge this information about themselves and / or their children.

Digital access to your medical information.

If you have been to a doctor, had a procedure done in a lab or had an X-ray taken, your medical records are already online. If your medical information is on a server somewhere it is online now. The doctor’s offices, labs and hospitals ask you for your personal identifiers, like driver’s license number and social security number and sometimes they have your credit card information. ECD does not ask you for any personal identifiers or store your credit card information. An identity thief will seek your doctor’s computer system or the hospital’s computer system before ECD, as ECD does not have your personal identification information.

Member information is encrypted using enhanced SSL when transmitted and is stored on a secure PCI DSS (Payment Card Industry Digital Security Standards) compliant web server. Credit Card information is stored separately, at the PCI DSS compliant payment processor. Emergency Contact Data has been validated as compliant by Trustwave, a leader in PCI DSS. All hosting is supported by high-security firewalls. Each member’s password is encrypted when stored on the server and is known only to the member. We do not know a member’s password. If the member misplaces his or her password a new one is created. See FAQs

What if somebody gets my mobile device or Member ID card and can see my emergency profile?

If this were to happen, you would:

Change your password. See FAQsOnce you have changed your password, your mobile device will not display your medical and contact profile until you login to the device with your new password.

If you lose your phone or if it is stolen, you should immediately call the telecom carrier that provides your phone service and tell them of the event. Your carrier will turn your phone off and all your information will be secure.

If you lose your ID card or keychain tag, you can immediately create a new member ID. See FAQs

I don’t need the ECD system, I am very healthy.

Many people think they are so healthy that they don’t need or have a use for an Emergency Contact Data system. This is absolutely untrue, as no one knows when a medical emergency or an unexpected accident may involve them. Each of us hears of people having sudden heart attacks or seizures at very young ages. One never knows when his or her first or next medical emergency might happen or when they will be in an accident.

Aside from the obvious emergency reasons for being an ECD member, the ECD system offers tremendous, personal utility. Each member has all of their medical and emergency contact information at their fingertips. A member can

Print a copy of their profile and give it to a love one to have in case of emergency,

Carry a copy of their profile in their vehicle’s glove compartment.

Email that same profile to a friend, to a new doctor’s office, or to the place where a person may be having a medical procedure done.

Have an easy to use, complete personal and medical profile available when they visit a new doctor for the first time.

Give emergency responders their personal medical and contact information when they need medical assistance, 24/7 – without ECD it could be hours before their medical profile with medical alerts can be gathered for them.

Let ECD be their medical memory – As people have more medical issues it becomes difficult to track and nearly impossible to remember all of them, especially when they need to tell each doctor about all of their conditions.

Protect themselves in a real catastrophic situation even when telephone lines are down and nobody can access a person’s records. With Emergency Contact Data, a member’s emergency profile is stored on their mobile device and as long as the device will power up, the member can access his or her emergency profile information immediately, anywhere in the world.

ECD is for the family pet, too. Members can enroll their cat or dog in the ECD. Then his or her family pet is just as protected as he or she is and the same great utility exists for every member of the family.