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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Index Page SEO and social sharing

Last updated February 03, 2020 18:57

Sections

Because Index Pages are collections of pages, search engines and social media sites interact with them differently than other pages in Squarespace.

SEO

Index Pages and their sub-pages' appearance in search results may vary, but there are some things you can do to influence what appears.

Optimize your Index for search engines

To help search engines see your Index Page and understand what it's about:

Making an Index your homepage may help search engines prioritize it above other pages on your site.

Optimize Index sub-pages for search engines

Both the Index and the direct link for its sub-pages may appear in search results depending on their content.

To hide sub-pages from search engines, you can add noindex tags to them. For example, you may want to hide sub-pages from search results to avoid these visitor experiences:

Stacked Indexes - When a visitor opens a link for a sub-page from search results, it takes them to a URL only for that sub-page instead of the full Index landing page.

Sub-pages with special formatting - Some templates' sub-pages include URL hashtags and special formatting. Search engines don't index these hashtag URLs, so visitors opening the pages from search results won't see the special formatting.

Social media

For any of these options, use the URL that appears when you're logged out or in incognito mode. The URL that displays when you're logged in, which includes /config, doesn't work for sharing. To learn more, visit Sharing URLs from your site.

Share the whole Index

To share the whole Index Page, use the URL for the Index Page.

If your Index is your homepage, use the main URL for your site with no slugs at the end.

Share a page or section within an Index

The best way to link directly to a sub-page in each template's Index depends on your Index type.

Grid and slideshow -Open your site in Incognito mode, and click through to the page you want to share. Copy that URL from the browser and share it. The page will open with the Index formatting.

Stacked -Set up an Index anchor link and share that URL. The page will open scrolled to the section you linked to.

Note: In some cases, the preview that displays on social media will show the full Index, not the sub-page. To preview the sub-page, use the direct URL.

Direct URLs

Direct URLs take visitors to specific pages on your site. To share a page within the Index as a standalone page, use the direct URL by removing everything except your domain name followed by the page's URL slug, like this: https://yoursite.com/page-slug.

If the URL includes a #, remove the # from the URL before you share it.

If your Index Page isn't set as your homepage, remove the Index Page slug from the URL.

For example, if your page URL looks like this in the Index:

https://www.yoursite.com/index/#/pageone

Use this version for sharing:

https://www.yoursite.com/pageone

Note: The direct URL version of your page may display differently than the version within the Index. For example, in the Avenue template, Gallery Pages stack vertically when opened from an Index. At the direct URL, they'll display as a slideshow. To learn more about your template's Index Page, visit Using Index Pages.