Unfair but balanced commentary on tax and budget policy, contemporary U.S. politics and culture, and whatever else happens to come up

Wednesday, July 20, 2005

Customer service at its best, a.k.a., DON'T USE DHL

A popular consumer item was due to arrive at our house, delivered by DHL, but they had come by twice and no one was home. So I decide to trudge to their facility at 40th Street and 12th Avenue in NYC, miles (it seemed in the glowering heat) from the nearest subway stop.

For a few precious seconds, I held the item in my hands. But then I had to give it back to them. The problem: the package is addressed to my wife, not to me. Okay, different last names, I can understand that. But what about the fact that my driver's license shows that I have the same address? And that presumably I would have been allowed to sign for it at our house?

Not good enough? What about the fact that my health insurance card has both our names?

Not good enough either. I kept my temper, and trudged the long blocks back to the subway empty-handed.

UPDATE: My strong advice to all readers is DON'T, UNDER ANY CIRCUMSTANCES WHERE YOU HAVE A CHOICE, USE DHL. The supervisor at their whimsically named "Customer Service Department" promised me a home delivery of the item the next day. I had to be home specially for several hours when this was mildly inconvenient, but I figured why not to get things resolved.

Needless to say, the delivery did not come. Presumably it will sent back to the shipper, and the comedy will have to begin all over again.

I am trying to decide what "DHL" stands for. "DH" is pretty clearly "Don't Help," but what about the L?

72 comments:

Stephen Cohen
said...

Dan,You may have missed the chance to make a "killing." You could have refused to return the package. Probably DHL would then have threatened you with arrest. If arrested, you could have sued DHL for false imprisonment and collected millions. Tant pis (French for, more or less, so what?). Love your blog.

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About Me

I am the Wayne Perry Professor of Taxation at New York University Law School. My research mainly emphasizes tax policy, government transfers, budgetary measures, social insurance, and entitlements reform. My most recent books are (1) Decoding the U.S. Corporate Tax (2009) and (2) Taxes, Spending, and the U.S. Government's March Toward Bankruptcy (2006). My other books include Do Deficits Matter? (1997), When Rules Change: An Economic and Political Analysis of Transition Relief and Retroactivity (2000), Making Sense of Social Security Reform (2000), Who Should Pay for Medicare? (2004), Taxes, Spending, and the U.S. Government's March Towards Bankruptcy (2006), Decoding the U.S. Corporate Tax (2009), and Fixing the U.S. International Tax Rules (forthcoming). I am also the author of a novel, Getting It. I am married with two children (boys aged 16 and 19) as well as four (!) cats. For my wife Pat's quilting blog, see Patwig’s Blog.