TOPIC: Cannot login to lightworks software

I have resetted my password twice now. But it says "unknown username/password-pls try again. I am able to log onto the lightworks website but not into the software to do my video editing
Please advise thank you

"The activation can fail if the Username or Password are entered incorrectly or if you have not confirmed your account via email.

1. Check you have successfully confirmed your account by clicking the link in the confirmation email that was sent to you.
2. Make sure you have entered your details correctly. If the details repeatedly fail, try signing in with the same details to the Lightworks Website. If that succeeds, copy and paste the text from the browser into the Username and Password boxes, ensuring that no additional spaces are included.
3. Make sure you are running the latest version of Lightworks 14.0.0 available from the Downloads page
4. Check that no special characters (# @ *) are present in your Password, if there are, then we recommend resetting your password here: www.lwks.com/forgotten-details
5. Check: www.lwks.com/troubleshooting
For futher assistance, please contact us via the form provided here: www.lwks.com/reportaproblem "