What is my relationship as a customer with Secret Escapes once I’ve booked?

Secret Escapes is a travel agent, hand-picking and showcasing unbeatable and exclusive deals for its members. Once a customer has made a booking on Secret Escapes, the customer has effectively entered a contract with the hotel or supplier with which the booking was made. Why? Well, Secret Escapes is selling the hotel or tour operator’s product, and therefore it is up to the hotel, tour operator or supplier in question to ensure the customer gets what they paid for.