Guarantees

The Send To Guarantee

We guarantee that (other than roses) our flowers will last at least 7 days. Roses we expect to last between 3 and 5 days. If for any reason you are not satisfied with the freshness of your flowers, please call or email us and we will gladly replace the bouquet or refund your money. Potted plants and selected bouquets have an extended guarantee of 14 days and will state this online and in our brochures.

How It’s Done

Our flowers are shipped fresh from the growers to you or your recipient’s doorstep. Because our flowers avoid extended stays in warehouses, trucks and florist’s coolers, we are able to guarantee you the absolutely freshest flowers available. We will never compromise on your flowers’ freshness or longevity. For this reason, some flowers will arrive with their buds closed so they can begin opening on arrival.

In short, your satisfaction is of the utmost importance to us. We understand only too well that we’re in a position that we have to get it right the first time and every time. We look after your order like it is our own. If you are not satisfied with your order upon arrival please do not hesitate to contact us.

Customer Service Guarantee

We will provide you with clear, honest and complete information on the exact content of the gifts we offer – along with an all-inclusive price for standard deliveries (NO HIDDEN CHARGES).

We will clearly identify our company’s name and street address, along with our telephone numbers, fax number and e-mail address. All are available for both ordering and customer service.

We will provide secure online ordering facilities.

We will clearly maintain a detailed customer order history to facilitate the handling of queries should they arise.

We will respond immediately to any inquiries, and we reserve the right to ask for the opportunity to resolve complaints or remedy problems on behalf of our customers and the receivers of their gifts.

We will promptly advise you if a response to an inquiry is delayed due to the need for additional investigation.

We will attempt to resolve any problems concerning our products or service to the best of our ability, and with fairness and courtesy.

We will honour any requested name or address, changes promptly, we offer personal detail removal options within our newsletters.

Privacy Guarantee

Send To collects personal data for the sole purpose of providing a specific service or product requested by the customer.In order to provide the required service or product, we need certain information such as full name and address of both customer and recipient, contact numbers and e-mail.

This information is used by us and our various outside partner organisations to ensure our customers requested services are carried out smoothly.All of our outside partner organisations such as banks, courier services and affiliates have been carefully selected and they respectfully adhere to our customers privacy rights.

From time to time this information collected by us may be used to inform our customers of additional products, seasonal range changes and services, which may be of interest to them.All customers have the right to request removal from the mailing list for any future marketing and will be removed immediately.

Whilst we have the necessary security in place to protect our customers data, in the event of an unauthorised breach of this security, we will notify the effected parties as soon as the breach is known to us, so we can resolve the situation.

Send To will not sell your personal information to any third party.

Delivery Guarantee

We guarantee that your gift will be delivered in perfect condition to the address you have supplied. Please check the delivery address carefully as we are unable to extend our guarantee in situations where we have been supplied incorrect address details. Please note that for UK and Australian deliveries we have an address verification procedure. If we cannot guarantee that the gift will be delivered by the date that you have requested we will attempt to call you to advise you of the alternatives available. We will only go ahead and process your order without speaking to you if we feel that this is ‘the best way to go’ under the circumstances. Wherever possible please also supply a phone number for the receiver. Visit our delivery information and policies page for further information.