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Fall 2017 marks the beginning of Acadia Healthcare’s switch to a new digital health record software in Maryland. They chose the SMART Solution to improve EHR functionality and billing efficiency at their three Maryland-based OTPs. Acadia’s programs incorporate a variety of treatment techniques into several levels of care. This includes medication-assisted treatment with methadone, Suboxone, Subutex, and Vivitrol.

SMART takes a best-fit approach to implementing their specialized digital health record. Training is an important element of this process. SMART’s team of experts work to deliver the right content at the right time. As a result, their detailed training plan outlining the pre-go-live training and go-live training schedules helping to keep both teams on track. Following the Elkton implementation, Nurse Manager, Patricia C. said “It was wonderful… smooth transition for my Medical Dept. I owe everything to Sandy Silva, our trainer. Sandy was great! Her delivery, knowledge, and personality are outstanding.”

August 2017 – Claymont Comprehensive Treatment Center recently completed their EHR implementation of The SMART Solution. Located in Claymont, DE, this Acadia Healthcare-owned, SAMHSA-Certified clinic, serves the community with addiction counseling and recovery services. Their expert staff treats nearly 400 patients daily, with a focus on substance abuse treatment with methadone maintenance.

Claymont chose the SMART Solution for its paperless operations and medical billing. Moreover, SMART’s EHR provides the tools and features to truly maximize efficiency. This specialized cloud-based EHR helps opioid treatment providers communicate real-time treatment data. It also improves response time on claims, ensures regulatory standards are met and includes comprehensive DEA reporting.

EHR Implementation Made Easier

Industry best practices influence SMART’s EHR implementation approach. During this time, the team’s focus is on getting OTP’s up and running quickly. Implementation begins with an assessment call with the treatment provider’s Project Team and SMART’s Assessment Team. Next, SMART assesses business requirements. Then they perform a review of treatment provider workflows and how the SMART modules align and enhance business practices. Following the assessment is the training phase. At this time, SMART provides a detailed training plan outlining the pre-go-live training and go-live schedule. SMART’s best-fit training approach ensures that treatment teams have the tools they need for a successful implementation.

Following their EHR implementation, Claymont Program Director, Jennie said “I am very pleased with our trainers and the implementation…they have been excellent resources. I wish they could be here longer! Could not have asked for better people to be on-site!”

About SMART

The SMART Solution is a cloud-based EHR designed to improve operational efficiency and increase ROI of substance use treatment facilities. Medication inventory management in SMART’s EHR helps to reduce dosing errors by facilitating checks and balances. This increases patient’s safety and limits the risk to the agency. Learn more

Acadia Healthcare of Oregon is now using The SMART Solution, a 100% paperless billing, and operations software. Acadia operates 6 CARF Accredited OTP clinics in the state. These locations include Allied Health Services of Portland, Tigard, and Medford, as well as, Willamette Valley Treatment Center. They chose SMART’s EHR for its 100% paperless functionality and ease of use. Additionally, SMART allows them to meet Oregon State Reporting System (MOTS) requirements with fields built into the Fact Sheet. Moreover, MOTS requirements are covered by the new SMARTBridge which provides a means of securely importing and exporting data.

Associates of Acadia, Tigard Comprehensive Treatment Center

Industry best practices guide SMART’s EHR implementation approach. The team’s focus is on getting EHR users up and running quickly with a seamless transition. Also, they have a best-fit training approach. A detailed training plan, pre go-live training, and go-live training schedule keep the teams on track. SMART’s team delivers training in conjunction with the EHR Implementation phase. Acadia Belmont’s Clinical Supervisor Norla said, “The combination of great training skills, communication, the involvement of staff in the training process, sense of humor with common sense made this one of the best training experiences I have had in years.”

A Complete Clinic Management System for Paperless Billing and More

Outsourcing a treatment program’s insurance billing to a third-party traditionally costs more than processing it in-house. SMART’s paperless billing module gives software users the ability to successfully manage the revenue cycle. Beyond Billing, The SMART Solution contains other modules that help increase OTP efficiency. These modules include admissions, dosing, clinic and medical treatment, and drug testing. Learn more

Montefiore recently chose The SMART Solution for patient information management at two additional substance abuse clinics in the Bronx, NY. Also, referred to as SATP, these two JCAHO Accredited programs provide OTP and chemical dependency services to their community. This nationally recognized medical center has partnered with SMART since 2008 bringing paperless operations to 5 other locations.

Their 35-year-old methadone treatment program treats over 1,000 patients daily. They also offer primary care services and HIV specialty care, as well as mental health, nutritional, and vocational services. SMART’s EHR equips their teams with paperless features for cash collections, insurance management, appointment scheduling and medication management.

While onsite, SMART trainers worked closely with their associates as they transitioned to using this EHR for daily operations. Program Director, Arthur Swanson, Ph.D. said, “I thought the entire training team was knowledgeable and friendly. The data team worked all hours helping us with the conversion.”

Improving the quality of patient care is a primary driver of this EHR. Over 25 years ago it was built to increase efficiencies at President and CEO, David L. Piccoli’s family-owned network of treatment facilities. SMART’s history and experience in delivering opioid treatment services while utilizing their own time-tested solution set this EHR apart from the rest. Today, SMART works hand-in-hand with each treatment provider to customize SMART’s system settings to optimize their efficiency. Customer’s needs drive development and inspire continuous improvement this electronic health record software. Learn more

Greene Treatment Center in Carmichaels, PA is now using the SMART’s paperless health records management system. The SMART Solution is designed for use in every aspect of clinical operations. This newly established facility offers comprehensive outpatient treatment services for individuals with substance use disorders. Their treatment processes include counseling in conjunction with short-term and long-term medication-assisted treatment using methadone. Widely recognized, Methadone maintenance and medication-assisted treatment are the most effective treatment modalities for the effective treatment of opioid addiction.

The SMART Solution handles every facet of clinics from admissions to discharge. Greene Treatment Center chose the SMART Solution for its robust and comprehensive billing and clinical modules. Billing in SMART’s EHR helps clinics maximize their revenue with independent management of their revenue cycle with compliant reporting and notifications. Moreover, this EHR secures patient information with medical, clinical, and insurance records designed and encrypted for HIPAA compliance. Pennsylvania State CARF requirements are built into SMART’s EHR reporting, admissions assessments, and biopsychosocial tool. Also created in compliance with regulations is the scheduling of services such as dose evaluations and counseling.

Greene Treatment Center Program Director Jim said, “We are new to this type of business but found the SMART Software comprehensive. Our on-site trainer was well received by staff and highly capable in helping us use the system…Overall we love the SMART system and the people that worked with us.” SMART’s Lead Training Specialist Denise Howard also shared that her favorite part of this EHR implementation was working with their “smart and energetic” staff. She also noted how nice it was to “work in such a welcoming facility every day.”

About the SMART Solution, a Paperless Health Records Management System

The SMART Solution is a 100% paperless electronic health record for opioid treatment in substance abuse and behavioral health facilities. The SMART Solution provides functionality to enable, increased admissions, streamlined-dosing, improved team collaboration, and maximized revenue. Learn more

SSTAR Expands Prevention Services

Fall 2016, Taunton, MA based addiction treatment center SSTAR will soon open a new facility. This location will provide prevention services and resources such as awareness events, physician training, and other educational efforts. This undertaking was spurred by the growing demand for these services at their other locations.

SSTAR Program Director Laura Washington and Task Force member Kiara Zea are leading this new effort. The City of Tauton has long been a champion in the fight against addiction. As Director Washington affirmed, “This municipality is very progressive and on the forefront of this epidemic…” In 2012, the state of Massachusetts declared opioid addiction a public health crisis. Since then, numbers have been on a steady increase. However, without the treatment, prevention and awareness measures taken since then, the numbers would certainly be even higher still.

Narcan Helps, But Only So Much

Lives are being saved everyday by the overdose reversing drug Narcan. For the past 3 year fire fighters in Taunton have been trained to administer Narcan. Unfortunately, “Some of the fatal deaths in town have been people that were revived with Narcan before, successfully, and then they ended up OD’ing,” according to Tim Bradshaw, chief of the Taunton Fire Department. This is the very nature of addiction.

This is why multiple approaches are so important. Approaches like SSTAR’s efforts toward increasing prevention services in addition to addiction treatment and recovery services help to make help available to people no matter where they are in their journey towards recovery.

About SSTAR

Established in 1977, SSTAR is a non-profit Massachusetts-based licensed health care and social services agency. They provide mental health and substance use treatment services to residents of Tauton. Their mission is to provide quality care and support services to individuals struggling with mental health and substance use disorders.

Glenwood Life Counseling Center, which provides compassionate addiction treatment and prevention services, is now partnering with SMART for their EHR needs. They chose SMART for our reputation of great partner service. This partnership also supports their need to to move to a 100% paperless treatment facility. Moreover, our optional billing feature provides them the ability to eliminate the need to outsource their insurance billing.

SMART’s training team recently visited their Baltimore, MD clinic to provide EHR training to their staff. Following the training, Executive Director Lillian Donnard said “Michael (SMART’s Implementation Director) was great both as a SMART trainer and as an inspiring leader.” CFO Frank Satterfield added that, “Michael seems to know almost everything there is to know about SMART and is able to convey this to the users. He is patient and very direct which we needed. His familiarity with CARF and how to run a program is very helpful. This was an excellent training.”

About Glenwood Life Counseling Center

Glenwood Life is a CARF-certified ambulatory opioid-agonist treatment program. This Baltimore Maryland based substance abuse treatment and prevention services organization was established in 1971. They work to medically stabilize their patients allowing them to more readily engage in recovery and rehabilitation processes. It is also their mission to respectfully deliver quality medication assisted treatment to those affected by addiction. Learn more

TheLennard Clinic Now on SMART’s EHR Software

New Jersey based addiction treatment center, The Lennard Clinic has chosen the SMART Solution as their EHR software of choice. SMART Management, Inc. is partnering with both their Elizabeth and Newark locations to support their opioid treatment efforts.

The SMART Solution is designed to help improve efficiency, streamline operations and increase revenue opportunities. The comprehensive medical and clinical treatment modules allows entire treatment teams to stay up to date in real time. As a result, ease of collaboration improves among treatment teams. Better collaboration allows teams to devote more time to patient care.

Safety features are also important to providing quality patient care. One such feature is medication inventory management in the SMART Solution. This feature helps to decrease dosing errors. Therefore, patient safety increases. Additionally, this equips teams with the tools needed for DEA audits which may happen at anytime. The Clinic Director Ajbola noted that, “Oversight and accountability is very important to me. SMART gives me that.”

The centralized billing feature promotes successful revenue cycle management. The billing module includes features such as customizable reports, claims management, and payment due notifications. All features are compliant with industry standards including ICD-10, DSM-V and HIPAA.

About

Established in 1984, The Lennard Clinic provides specialized services for individuals affected by addiction. As a CARF accredited treatment provider they strive to improve behavioral health outcomes for the people of New Jersey. The Lennard Clinic’s SAMHSA certified services help to reduce illicit drug use and decrease criminal activities. They provide medication assisted treatment individualized treatment, group counseling and other specialized services.

SMART is pleased to announce our return as an exhibitor at the AATOD 2016 Conference in Baltimore, MD. Patient care is this year’s primary focus, “Saving Lives: Access to Improved Health & Recovery”. AATOD brings together thought leaders from across the nation to share their passion for patient care and recovery. As a result, this gathering yields invaluable industry knowledge rarely found all in one place. Learning more about the ever-changing needs of the opioid treatment industry draws us to this conference year after year. Also, we look forward to reuniting with our customers, as well as all treatment providers. Our interactions with attendees directly impacts the evolution of our EHR.

Supporting Better Patient Care

Last year we saw an influx in new attendees energized to share and learn best practices. This change undoubtedly correlates with the growing opioid epidemic. Our nation’s continuing recovery struggle is what influences continuous development of the SMART Solution.

Helping providers deliver the best in class patient care is what drives the functionalities we build into our opioid treatment EHR. The carefully designed features of our EHR can help to implement efficiencies across treatment organizations.

For 25 years SMART Management’s EHR the SMART Solution has helped opioid treatment providers improve collaboration and increase their efficiency. As SMART customer Turning Point of Bermuda said, “Patient files are easily accessible with the press of a button and we are better able to coordinate patient care initiatives.”

Please stop by booth #307, register to win this year’s gift give away and learn how our EHR can help you improve patient care.

About AATOD

The American Association for the Treatment of Opioid Dependence holds this conference every eighteen months. This event brings together national and international opioid treatment professionals for 3 days of knowledge sharing. More specifically, attendees delve into evidence-based clinical practice, current research breakthroughs and organizational developments affecting the future of opioid addiction treatment. Also, AATOD works with federal and state agencies to develop guidelines for improving patient care in the substance abuse treatment field. Learn more and register for the conference.

During the installation, SMART’s Implementation Team was able to meet about 25 members of their staff. New Era employees expressed how thrilled they are that the SMART Solution will help patient record and speed of accessibility. SMART is happy to help make their work-life and communications more efficient than ever. Customer Relations Specialist Sandy Silva said, “I had so much fun working with, and providing software training to the team at New Era. You could see on their faces how much they appreciated the guidance and are how proud they were once they mastered the software. It was an amazing experience.”

More Than An Electronic Health Records System

The SMART Solution is a complete clinic management system. It provides advanced clinical automation for opioid treatment programs in substance abuse and behavioral health facilities domestically and internationally. SMART’s treatment delivery experience sets this product apart from other EHRs. Moreover, their clinic-based work experience provides tremendous value EHR users. This first-hand knowledge them to be agile in meeting partner needs. SMART’s team is the perfect complement of technical and treatment industry experts. The team is comprised of clinical practitioners such as; Program Directors, Administrative Assistants, Billing Specialists, and Clinical Supervisors. Learn more