Good Evening,*I waited ** minutes for the driver to show up. Only for him to pass me a...

GetHuman-htims_ym's customer service issue with Lyft from May 2018

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The issue in GetHuman-htims_ym's own words

Good Evening,*I waited ** minutes for the driver to show up. Only for him to pass me and then later cancel the ride. Once I was assigned a driver Kedir, is his Gray Toyota Highlander, since I asked for a lyft plus. I contacted him in regards to the items I needed to put in his vehicle (* plastic containers and * suitcases). He told me it was not a problem. *I'm not sure why he didn't pick me up, and then not answer the phone once I noticed he drove right passed me. I couldn't cancel because I was within the penalty window.. so for ** minutes I was tied up waiting by the curb. This is not the first time a driver has just canceled after driving by or pulling up telling me sorry but I'm not driving you right now. * This is becoming an issue. I use your service regularly but really hoping I don't have any other problems within the next ** hours or I might move on to another ride share problem.

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