For orders shipping to multiple addresses, shipping costs will be applied to each individual shipment.
We currently do not ship outside the locations listed above.
Shipment via UPS can NOT be sent to PO Boxes. Oversize shipments to PO boxes may require an extra shipping cost to be invoiced.
Some orders may receive free upgrades to priority mail. If you do NOT want your package sent via USPS, please contact us in advance of ordering.
For specific shipping details or requests, you may contact us at contact@ gundamplanet.com.
Shipping costs are subject to change without notice.By placing an order on our website, you are agreeing to all the terms in this policy.

Free Shipping Policy

Due to changes in our shippers' pricing models, we were forced to change to a regional free shipping policy starting in 2015. States that are still eligible for free ground shipping on orders over $100 include the following:

New Jersey

New York

Connecticut

Pennsylvania

Ohio

Michigan

Delaware

Maryland

District of Columbia

Virginia

West Virginia

North Carolina

Massachusetts

Rhode Island

New Hampshire

Vermont

Maine

We sincerely apologize for any inconvenience this causes.

Processing

The shipping process will be initiated after we have received payment.
We usually ship our items (currently in stock) within 2—5 business days (Mon—Fri).
Preorder items will be shipped within 2—5 business days of the item's arrival at our warehouse.
We will send you an email notifying you when your order has been shipped.

Cancellations

If your order is not in "Complete" or "Shipped" status, you may be able to cancel an item or the entire order by contacting us.
If in-stock items have been held for a cancelled order, a minimum 5% fee will apply to the cancellation. If preorder quantities for a cancelled item have been finalized to our distributor, a 10% fee will apply. We reserve the right to increase fees due to frequent cancellations.
If your item(s) are already shipped out, you might be able to return them at your expense.
Please see if your item is eligible for a return.

Preorder Shipping

If you select the "Preorder - Pay shipping cost later" option at checkout, we will contact you to arrange for payment as soon as the item arrives.
If we don't receive payment for shipping within a week of the original contact date, the preorder will be cancelled and returned to stock, and you will be refunded the purchase price minus a 5% restocking fee.

Address Errors

Please make sure the address you provide is complete and accurate. If your package is marked as undeliverable because of an incomplete or incorrect address, we will notify you when it is returned to us for re-shipment at your own expense. If the package was sent UPS, you will also be responsible for the return shipment cost.
If there was an address error and the tracking history shows it was delivered, refund will not be possible.

Returns

New, unused, and sealed merchandise may be returned or exchanged within 10 days of delivery with an original packing invoice at your own expense. All returns are subject to a 10% restocking fee (+shipping fee if you selected free shipping). All merchandise must be in the original packaging.
No returns, refunds, exchanges, or credits will be issued without the original packing invoice.
In the case of a defective item, returns/exchanges can be made after replacement is received from the manufacturer and after the defective is returned.
Customers are advised to contact us using the contact form provided in the event of a merchandise return.

Damaged Items & Lost Packages

Our extra insurance shipping option allows you to insure the contents of your package against loss or damage. Please note that this process must go through our insurance partner's system and can take up to 30 days to resolve.

If the package is damaged en route to the shipping address, we will refund a percentage of the subtotal based on the severity of the damages.

if the package is lost in transit, we will either locate and forward the package or issue a refund for the purchase price.

If you decline the extra insurance coverage option, Gundam Planet can not be held liable for any loss or damage that occurs once the item is shipped. By declining this option, you are agreeing to indemnify and hold harmless Gundam Planet from and against all claims and expenses resulting from damage or loss in transit.
Once a package is shipped out of the warehouse, it becomes the responsibility of the recipient and the carrier. If the package is lost in transit, you may open an investigation to find the package or receive insurance for a replacement. These investigations are subject to the carrier policies. If the package status reads "Delivered" but the package has not reached the recipient, he or she may be required to contact local delivery services to locate the package.
Regular ground shipping without the extra insurance option covers only what is outlined in the UPS/USPS insurance policies.

Priority Mail Express

If an item is shipped with priority mail express, the shipping cost will be covered by a money back guarantee. If the item is not delivered by the guaranteed delivery date, the USPS will refund the shipping cost in its entirety.

The refund amount provided by the USPS is final. No additional refund will be possible.

No extra services can be offered as compensation for missed deadlines.