Yarra Valley Cycles Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

Lapierre, Giant, Santa Cruz and Norco Bikes Cannot be Shipped in a Box, so if your Interstate & You or someone you know and trust Cannot Pick up Bike from us In-Store, YVC Cannot sell this to you.
Kona & Pivot CAN Be shipped anywhere In Aus... Shipping costs for bikes varies based on location, please call for an accurate quote...

Customer Service Policy

Customer Service Policy

Yarra Valley Cycles is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange Policy

Exchange Policy

Please choose carefully before you buy.

For faulty products, Yarra Valley Cycles offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

Your full name

Your order number

Reason why you are returning the product

Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.