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Orbitz.com Complaint

Worst customer service I have ever encountered!!

After getting bumped off a flight from Delta, who always overbook so show up early, I phoned Orbitz to change a flight the next day I would now not be able to make. This flight was from Lima to Guayaquil. I was put on hold indefinitely thrice and hung up on twice after being told there are no changes allowed. NO where on my reservation did it state this ,only that a charge of $50 would incur in making changes. Not only is my flight going a complete loss but they will not allow me to use my return flight as it is 'a package'! I have never felt less concern from any company EVER.

Comments

My name is Lynne, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and provide your Orbitz confirmation number, so that we can investigate further.

Thank you for your patience, and I look forward to hearing back from you.