Shopatron Contact Information

Contact Shopatron with order processing questions.

Retail Returns

Retail Returns

If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.

Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.

Warranty

Warranty Returns

Email your domestic subsidiary directly via the list below.

Find your local distributor:

Returning Product for Warranty

We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.

Product Purchased from a Retailer

Product purchased from a retailer must be returned to the original point of purchase. The retailer will then process the warranty with Full Tilt on your behalf.

If you cannot return to your original retailer - if you moved, for example - you may bring the product to any nearest authorized Full Tilt dealer; they will happily take care of your warranty issue for you.. To find your closest Full Tilt dealer, reference our Dealer Locator.

Product Purchased from fulltiltboots.com

If your product was purchased directly from fulltiltboots.com, all warranty-related inquiries must be directed to your order fulfiller. You can find contact information for your order fulfiller on your order Packing Slip and in your Shopatron Account, on your online invoice.

Our fulfillment partner will then process the warranty claim with us on your behalf.

If your order was fulfilled directly from Full Tilt, please contact Full Tilt Customer Service. A Full Tilt Service Rep will happily provide you with an RMA # for you to submit your product for warranty inspection.

If you send in your warranty return without contacting Full Tilt Customer Service, we will be unable to process your warranty request.

Exact product replacement depends on inventory availability.

*Consumer is responsible for shipping charges to mail back warranty returns.

Product Availability

Where Can I Find Full Tilt Products?

Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.

Replacement Parts

Replacement Boot Parts

If you have a user serviceable product NOT under warranty and you would like to purchase a replacement part, please contact your domestic distributor. You may send an email to them.

All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, and replacement heels are all sold as a pair - for a pair of boots.

All buckles and cables are sold singularly with one per package. If you are in need of (2) you will need to order (2).

Tips for Product Use

Using Custom Footbeds

You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.

Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.

FTI Shell vs FT Shell

In 2010 we introduced a new FTI shell. The Influence shell has a 102mm last and is available in our Booter, High Five, and Mary Jane models.

The FTI shell is for those who can not fit comfortably into the original FT shell. The FTI shell offers a higher, rounder toebox as well as a 4mm wider last (depending on your foot shape and footbed set up).

2014-2015 Full Tilt Catalog

2014-2015 Full Tilt Boots Specs

Shipping and Order Tracking

The Fine Print

Additional Shipping Information

Holiday Shipping Schedule

Standard domestic ground ship orders placed after 9AM Pacific Time December 12th may not arrive before December 25th. To make sure that your order arrives before December 25th please consider using a Guaranteed Delivery date.

Order Processing

Orders placed before 10am PST Mon-Fri may ship same day, standard processing time is up to (3) business days.

No weekend deliveries are available.

Full Tilt is unable to ship to PO Boxes.

Unless specified otherwise, all orders are shipped using standard ground service (3-7 business days).

Express Shipping

Express shipping options include either a guaranteed (3) or (4) day delivery from your order date. Additional shipping charges will apply.

Express shipping options are unavailable on orders shipping to a US Military address.

Customers Outside the US

We do ship to US Military addresses through our US website, even if you are stationed internationally.

If you are outside the US, please make sure to select your appropriate Region from the bottom of this page to find out if our website offers online sales in your country.

If your country is not set up for online sales, please contact your local Dealer to place your order.

Order Fulfiller Contact Information

As soon as your order has been marked for fulfillment, you will be notified whether your order is being shipped by Full Tilt directly or by one of our retail fulfillment partners. Contact information for your order fulfiller is located on your corresponding order packing slip and in your Shopatron Account.

Please Note:

Estimated arrival dates are not guaranteed. Weather delays and other circumstances may impact delivery.

Please write your RMA # on the outside of the package prior to shipping

Once you have created your RMA, you will receive an email from Shopatron with additional instructions.

Please ship your return to the address on your order invoice or packing slip (it may be a retail partner)

If you did not receive a packing slip, your invoice is available in your Shopatron Account.

The Fine Print

Additional information for purchases from fulltiltboots.com

Product Exchanges

To exchange Full Tilt product, please follow our return instructions above and then place a second order through fulltiltboots.com.

Return Shipping Charges

You are required to cover all return shipping charges, unless the item(s) arrived damaged or in defective condition or you received a mis-shipment.

Damaged Items or Mis-Shipments

Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

Rejected Returns

If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.

Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.

Please Contact Us if you have additional questions regarding the rejection of a returned item.

Payment Information

Sales Tax

fulltiltboots.com collects sales tax on orders purchased in the following Provinces:

BC,AB,SK,MB,ON,QC,NB,NS,PE,NL,YT,NT,NV.

What is Shopatron

What are Order Fulfillment Partners?

By ordering product from fulltiltboots.com you are directly supporting your local retailers.

Through the Shopatron tool, when an order is placed through fulltiltboots.com, the order is assigned to one of our Full Tilt specialty retailers for fulfillment and shipment. Orders are assigned on a first-come first-served basis, with priority given to those retailers who are located closest to you.

When needed, Full Tilt will ship and fulfill all orders that cannot be fulfilled by one of our retail fulfillment partners.

Through this system, Full Tilt customers are able to support their local Full Tilt shops when making online purchases.

Sizing

Full Tilt Boots Size Charts

Beginning in 2014 Full Tilt Boots will only be available in half sizes (example 27.5)

Sponsorship

Full Tilt Sponsorship

We don’t pay skiers to ride our boots; even pros you see rocking our boots, like Seth Morrison, Tom Wallisch, and any number of Olympic freestyle skiers, are on our boots simply because it gives them a performance advantage over people that ride conventional overlap boots or weak copies of our original 3-Piece designs.

Of course, if you’re one of the hard working skiers at the pro level on podiums or star in pro ski films we may consider sending you a pair to give you the advantage needed to kick even more butt.

Otherwise, we’re just a bunch of boot fitters that live and breathe boots and believe the most important place to put our money is back into the product.

ATTENTION AGENTS & ATHLETE MANAGERS

Please refer your world class athlete to the Full Tilt Team Manager in their home country for consideration of sponsorship so we can work with them one on one. We like to keep a close relationship to these pros to enure a healthy partnership and continue to develop the worlds best boots. Thanks!

Full Tilt Catalog

2014-2015 Full Tilt Boots Catalog

Flip through our 2014/2015 Catalog.

Poster Requests

Can I get some Full Tilt posters?

Yes!

Just send us a small poster tube with a self addressed shipping label and paid return postage inside the poster tube. We’ll then fill with posters and send back to you using the paid postage you've included inside.