LUCKY247 CASINO

OVERVIEW

Review last updated – December 2017

Lucky247 is part of a small group of bingo and casino providers running on the Broadway Gaming platform. It is licensed by the UKGC in the United Kingdom and the MGA in Malta – it uses eCOGRA as its ADR for UK players lodging complaints. Lucky247 is platform mates with: Dotty Bingo, Bingo Diamond, Rehab Bingo, Casino of Dreams, Glossy Bingo and Butler’s Bingo. Up-to-date details of all of its sister properties can be found on the UKGC license page for Broadway Gaming. Lucky247 advertises a small selection of games: slots and table by: Microgaming but the exact number cannot be seen without creating a login. The Lucky247 site design is basic and built around a colour palette of: black, white, grey and red. Lucky247 have unfortunately been involved in the unfair confiscation of a player’s balance.

TRUSTWORTHINESS

3 / 10

Only one of the reviewers who works regularly for this site holds an account with Lucky247. They report positive experiences.

During mediation of the small number of complaints we've received against Lucky247, we've found their approach to discussing player issues both incredibly professional with respect to protecting private information (something that every casino player should want) and forward thinking and transparent once the correct permissions are issued.

On top of this, in the second complaint the player was actually paid despite having exceeded the maximum allowed wager. As it turns out, Lucky 24/7 have an automated system that should automatically restrict players from placing bets that exceed the maximum allowed while they have a bonus and on this occasion this system did not catch the player's bet. As such Lucky247 felt it was unfair to blame the player for the breach of rules.

This sort of automated restrictions to prevent players breaking promotional rules is something that every major software provider should be doing already. Why decline to implement an easy software upgrade that would substantially decrease player disputes? This issue certainly suggests that Microgaming have already implemented this functionality it's simply that so far the vast majority of there venues have declined to implement this tool.

A subsequent complaint was not managed as well. this complaint involved a player who reduced their bets from 19.5/spin to 10/spin. Lucky247 claimed that this reduction meant that the player's bets were not in proportion to their balance. Given that their balance was in the low thousands, a bet of 10 credits per spin produces a substantial risk of a sizeable loss. As such we cannot agree with or support Lucky247's failure to pay this player and Lucky247 have been moved to Not Recommendedstatus.

Lucky247 have also been involved in fund confiscations where no bonuses are involved.

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