Booked 2 tickets on 27. Jan.2018 and cancelled it the same day. Full amount of the 2 tickets got booked from my account. After calling Customer Service, I got told, that the costs are non-refundable and it was stated on the confirmation E-mail. Then I got told, that I had to call to cancel the bookings which is on their website before the day was over. That's a shitty tactic to spread and hide important information and make the website non-intuitive so people lose track of it. That was a very very very expensive price to pay for being allowed to click few buttons on cheaptickets.nl. Never again.

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