Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Naula Workshop, Inc., owned by Angel Naula, who is a very bad businessman, is located at 349 Suydam Street, Brooklyn, NY 11237.

Angel appears not be believe in good customer relations and might rather risk the reputation of his company with Interior Designers and the general public who use the Internet to check out companies than provide a refund when he messed up a job. He prefers to spend much more than the amount of the refund on legal fees when the customer has to sue him for the messed up job than make the refund knowing full well that this sort of stubbornness can destroy his business as no Interior Decorator worth his/her salt would refer a client to a tradesman who has this attitude and business policy.

Naula was hired to make custom made seven foot long sofa cushions for a museum quality sofa which required a particular expertise. He represented that he had the expertise when his results make it clear the he did not. [continued below]....

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..... His first delivery has the cushions fabricated which were not acceptable. He convinced his customer use feathers which turned out to be totally unsuitable as after a few months after the customer signed off on the job the cushions shrunk and were no longer suitable for their intended use. Angel refused to provide a refund and eventually the customer sued. Angel insists on going to trial even though his legal fees are probably going to run in excess of $10,000 when he can settle the case for the $3,800 refund. He insists he is right after seeing the misshapen cushions and seeing that they shrunk by as much as three inches. He must realize that he is wrong but insists on going to trial.

Most good business people believe in satisfying their customers and providing refunds, but not Angel Naula in this instance when the photographs clearly reveal that he messed up this job. He manufactures very high end custom made furniture. Imagine if you purchased one of his wood tables, cabinets or beds for $10,000 or more and the veneer delaminates or the seams come apart and he refuses to make a refund just like he is doing in this instance. You would be screwed.

Interior Decorators take note of this and avoid doing business with Angel Naula and his Workshop as your reputation could be as risk for making a referral to him. He is stubborn and would prefer to be in court rather than satisfy a dissatisfied customer because he believes he is the right even when he is clearly in the wrong. BEWARE.

Angel Naula's lawyer, Edward Jaffe, of the firm Jaffe, Ross & Light, LLP, 880 Third Avenue, New York, NY 10022 engages in underhanded tactics to harass the plaintiff in this case. There was a preliminary conference scheduled in this case and Edward wanted an ajournment. Rather than contact his adversary and arrange for a stipulation so that his adversary would not have to make an unnecessary court appearance which would have been the ethical thing to do, Edward sent an unlicensed individual who was not yet admitted to practice to court to seek an ajournment without giving his adversary a clue that he wanted an ajournment thus wasting his adversary's morning and making him make an unnecessary trip to court. This appears to be a deliberate and an unethical tactic to harass his opponent which would be most unfair. It is apparent that Edward Jaffe is going to resort to this type of pettifoggery throughout this case to make the litigation as painful as possible rather than settle the case for the $3,800 which was paid for the cushions which are totally useless for which Angel Naula stubbornly refuses to make a refund.

This clearly is going to become a very acrimonious tit-for-tat case based on Angel Naula's wishes and behavior.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.