Custom fit shoes are fantastic! I would have gotten these heels a long time ago if I knew they were so comfortable. Return policy and re-fitting process is good. Sent my pair back once as they were too loose and my feet are slightly different lengths. I emailed photos of how my feet fit to show where they needed to be re-fitted.My new pair fit perfectly!Plenty of room to fit your foot through the strap that covers the top of the foot so it is very easy to get on and off. This is also my first pair with leather soles and I couldn't believe how slick they were the first time I wore them. With a little bit of wear the slickness wears off enough that I don't slip and have good control of my pivots.The only improvement I would like (and this goes for all models/shoes) is to have quick release buckles rather than the buckles you have to thread the straps through. The straps would last longer this way.Very happy with my purchase and I plan on getting more pairs :)