For express shipping, please send an email to hello@our-seaside.com and we will calculate the rates for you.

Taxes

Although we no customer of ours had any problems with taxes or any other charges by local authorities, please inform yourself about your local terms. We are not responsible for any fees.

Arrival

In case your package doesn´t contain your full order, this is not because we messed up your order. We have two different warehouses, so don´t worry. In rare cases we will ship out your product from different locations to ensure you will receive your package as soon as possible. Of course this doesn´t affect the shipping costs.

Refund Policy

Our policy lasts 14 days. If 14 days have gone by since you received the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.