The Inside Sales Representative (ISR) serves as the primary contact for small accounts under $50K in annual sales. Typical inside sales representative will attend to over 150 accounts and manage nearly $1.

5 2 million in annual sales volume with these customers.

Additionally, the inside sales representative serves as a sales support resource for the CTMS and directives and objectives are established with the input of the Regional Manager.

Qualify sales leads for all web based or phone inquiries from prospective distributors or end users; forward qualified leads to CTMs for follow up.

Document and track in Salesforce.

Process all RGAs for field sales representatives; assign RGA numbers and follow with plants to insure closure and feedback to customers.

This includes handling any / all Sales Policy credits through Marketing / Development.

Ability to portray professionalism and confidence to customers via phone and e mail.

Superior relationship building skills.

Strong organizational and time management skills.

Ability to multi task and handle large volume of work efficiently and accurately.

Individual needs to be an excellent team player and engage in regular and productive interaction with both the customer and their own organization.

Preferred Qualifications :

2 + years working in a Customer Service environment preferred.

Prior experience working as Inside Sales Representative or dealing with the management / scheduling of a manufacturing production environment is preferred.

Experience using Salesforce CRM, SAP and Microsoft Office preferred.

Bilingual, English and French.

Job Category

Marketing and Sales Service Customer support

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