Webmail Access

Thanks Michael. That information helped a bit. But now the problem seems to be accessing the webmail from CPanel. All accounts is saying invalid password even when changing the password. Does the quota problem somehow is still affecting this? Also, do you want me to open a different discussion/ticket on the email forum since this is an email issue now?

Staff Member

Do you notice any output to /usr/local/cpanel/logs/login_log or /var/log/maillog when authentication to Webmail fails? Also, is cPhulk Brute force detection enabled, and if so, are any accounts or IP addresses blocked?

I saw 2 accounts blocked beforehand and whitelisted the IP addresses (unless I missed one), and cleared the list thereafter. Still not able to login. If I did miss an IP to whitelist, is there a way to go back to look for that IP? Or probably whitelist the account instead of the IP?