Job Details

The SC MEM Asst. Customer Service Rep will provide Fountain Beverage customers throughout the nation a single point of contact for fountain equipment service issues. Although local Pepsi bottling operations will continue to deliver, install, and service Pepsi fountain units, the ESR will ensure the rapid response to customer needs. Such needs include, but are not limited to, basic customer Q&A and troubleshooting on fountain equipment, prompt dispatch of customer service to the appropriate Pepsi Cola Bottlers, and supporting all necessary documentation to support the local teams. Key duties include:• Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers • Following standard procedures (accuracy, quality and timeliness) to receive customer requests for service and dispatching calls to local bottling operations via phone or E-mail.• Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data entry and paperwork needed for activities• Enabling customers to quickly repair equipment through troubleshooting problems• Execute customer surveys to gauge customer satisfaction levels

Education, Experience and Proficiencies

Selected candidates must have strong telephone and PC data entry skills and be proficient in Microsoft's Word and Excel. Interpersonal and phone skills in a customer service environment are expected as well as:

PepsiCo is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law (http://pep.jobs/eeo-poster) & EEO is the Law Supplement (http://pep.jobs/eeo-poster-supplement) documents by copying and pasting the appropriate URL in the address bar of your web browser.

Job Ref: 5000285313210",

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