Service

Talisman Unlimited has a strong sense of commitment - to the work, and to our customers.

We'd like to set forth the following principles by which we intend to insure that you are pleased and satisfied by your interaction with us.

1- We do not share the information you provide us, with anyone. We will use your email address to communicate with you with regard to your order, or confirmation thereof. We will not sell this e-mail address, to anyone.

2- All transaction information you provide us is secure through SSL (Secure Socket Layering) encryption.

3- All merchandise is made to order, by hand, in the USA, by people who earn a living wage.

4- The normal delivery time for retail goods is approximately two to three weeks, though orders may be expedited by special request. If items are on hand, they will be shipped within a week.

5- All wholesale orders are processed according to requested delivery schedules. A 4-6 week lead time is requested.

6- All goods are made with real materials, untreated unless specified, with the exception of customary industry processing and color stabilization techniques and methods. No material is dyed or otherwise artifically colored, except for a few of the inexpensive cultured pearls.

7- All Karat weights are as specified, and all merchandise is genuine, original and authentic.

8- You have our assurance that that all merchandise is as represented, backed by our 30 day exchange guarantee, to ensure that you are satisfied with your retail order.

9- We accept all major credit cards, with the understanding that only one card number may be used per order.

10- In addition to the items shown, there may be available, by special order, other goods which are the same style as, but using different materials than, those pictured.

11- All items are shipped with a pouch. If a box is desired, please notify us.

12- If an item is to be returned/exchanged, please include appropriate reference information so that the credit may be properly attributed, and please insure the package.

13- Secure delivery is important, to you and to us. We will, unless otherwise requested, use UPS (or FedEx) for all shipments. There are various shipping options available. For UPS: Ground, UPS 3 Day, 2nd Day Air, and Overnight. For FedEx, Ground, 2nd Day, or Overnight Shipping charges will include insurance, and will vary according to weight and value.

14- We want you to be satisfied and happy with your purchase. In that regard, if you would like a necklace or bracelet to be longer, or shorter, please specify desired length/measurement in your order.

15- For additional information, or special requests, please call or email us. If you do so, please provide us with an appropriate means of contacting you.