Great start indeed.
Thanks.
Ayaana
From: Pamela Sieving [mailto:[log in to unmask]]
Sent: Thursday, 1 February 2018 8:58 AM
To: Ayaana Alleyne-Cumberbatch <[log in to unmask]>
Cc: [log in to unmask]
Subject: Re: Triage Process for Circulation/Loans Desk Team
Perhaps some of the reference interview training materials (Youtube has many; there are good ALA/RUSA resources, such as those at http://www.ala.org/rusa/vrc/training/skill1 which specifically address an online environment, but most points apply to in-person and phone transactions as well) would make a good start or could be incorporated. The RUSA competency is descriptive of communication and interpersonal skills, which are important if you're asking staff who are not professional reference librarians to be part of a reference transaction (whether the library user recognizes it as a reference transaction!)
Pam
On Thu, Feb 1, 2018 at 7:08 AM, Ayaana Alleyne-Cumberbatch <[log in to unmask]<mailto:[log in to unmask]>> wrote:
This sounds like a great concept.
I am looking forward to the feedback on this request.
Ayaana Alleyne-Cumberbatch
Librarian, Medical Sciences Library
The University of the West Indies
1-868-645-3232 ext 5220<tel:1-868-645-3232%20ext%205220>
-----Original Message-----
From: Medical Libraries Discussion List [mailto:[log in to unmask]<mailto:[log in to unmask]>] On Behalf Of saroj
Sent: Wednesday, 31 January 2018 9:09 PM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Triage Process for Circulation/Loans Desk Team
Hi all
I am looking for a procedure or guide to assist circulation desk staff on when to refer a question to reference services, like a triage process from circulation to reference.
Has anyone seen anything like this before?
The idea is to provide circulation staff a wider understanding on what types of questions are asked by reference services so they will know when to escalate a question.
Thank you in advance,
Saroj Bhatia
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