Technical Support Technician III

- Grass Valley

Provide technical support via telephone and email to end users, dealers or potential customers for the entire AJA product line. This includes providing the customers technical assistance with configuring, integrating, troubleshooting, and specifications of AJA products. Ensure client satisfaction, by responding in a timely and professional manner and with appropriate technical understanding in resolving technical enquiries and issues.

Communicate technical data and end-user issues with the other members of the Tech Support team, Product Management, Sales and Marketing, and Engineering.

Requirements:

Ability to communicate with both technical and non-technical customers.

Must have strong technical expertise in understanding and resolving customer work flow issues.

Excellent interpersonal skills and ability to work effectively with other employees in a team-like atmosphere both inside and outside the department.

Strong follow-through in getting back to customers in a timely and effective manner.

Ability and the ambition to learn new technologies related to new products, as well as staying current on feature enhancements and updates on existing products.

Desirable Skills and Experience:

A solid understanding of video and audio standards.

Experience with integrating professional and consumer video and audio equipment.

Strong Windows and Mac computer experience.

Knowledge of how to configure and use NLE application is a plus.

Education and Experience:

Two years post-secondary education in electronics or related equivalent experience.