How to Choose a Roofer

Here are some important questions when choosing a Roofer.

Is it important for a roofing contractor to have general liability insurance?

Should I ask a contractor for references?

What are some warning signs of an unethical contractor?

How do I evaluate a roofing estimate?

Can you help me with the insurance claim process?

Should I pay a contractor any money up front?

Q: How can I find an honest, reliable roofing contractor?

A: Look for established roofing contractors that are locally-based. Beware of out-of-town, storm-chasing companies.
Make sure the companies you are considering have been in business for a considerable period of time. Visit your local BBB (Better Business Bureau) website, and check on roofing company performance scores. See if there are any unresolved complaints against the company or companies you are considering.The BBB is there to protect you, the property owner. Take advantage of their free services. (Here’s our listing with the Dallas BBB.)

Q: Is it important for a roofing contractor to have general liability insurance?

A: Yes, it is essential for your protection, as the home or business owner. Insist on it.Remember: Anyone can say they “have insurance.” Make them prove it to you by having them show you their actual policy. An ethical and professional contractor should not be offended by this request, and will not give you evasive answers or excuses. This is your property, and it is also good business practice. This protects you, as well as the roofing company itself.

Q: Should I ask a contractor for references?

A: Yes. Ask your prospective roofing contractor for a list of references, including contact information for each one…
…and then make sure to actually follow up with them. Remember: this is your roof which protects your family and all your belongings, or your business and livelihood, as well as that of your employees. It is absolutely worth investing the time and effort to research any contractor you are considering before you sign any paperwork with them.

Q: What are some warning signs of an unethical contractor?

A: Especially beware of the fast-talking contractor who tries to pressure you into signing a contract on the spot.

Instead, take your time with your decision. Remember: Most insurance companies will give you up to two years to have your roof repaired after you have incurred storm damage.

Note: The likelihood of your roof leaking immediately after a heavy storm is pretty slim. Unless the roofing felt paper underneath your shingles has been punctured, your roof will probably not leak for months. There is no need to fall prey to fly-by-night “storm chasers” who try to scare you with false information to try to get you to make a rushed decision.

Q: How do I evaluate a roofing estimate?

A: Your insurance company is responsible for paying the appropriate market value for the same type/quality roof that you currently have.
At Buford Roofing & Construction, our experienced representatives may request your insurance settlement paperwork to make sure that the adjuster has included all the damaged property, and has paid you accordingly. Buford Roofing & Construction representatives will go over your estimate thoroughly with you, line by line, to answer any questions you may have. Remember: The lowest bidder does not mean quality workmanship or the “best deal.” Most often, you truly do get what you pay for, and, down the road, if your roof begins to have issues and your roofing contractor is nowhere to be found, how will you feel? Happily, this can be avoided by choosing the right contractor.

Q: Can you help me with the insurance claim process?

A: Yes. At Buford Roofing & Construction, we believe it is our job to help educate the homeowner, and to assist with every detail of the roof replacement process, so there are no surprises or delays.

You have choices, and we explain them to you so that you fully understand your options, and make the best, most informed choice possible for you and your family. We can also help you understand the claims process step by step.

Our representatives will work with your insurance company to get you the appropriate amount of money to replace not only your damaged roof itself, but any other items that may be damaged on your property, as well. Examples: gutters, skylights, fences, windows, window screens, chimney caps, drywall and painting — both exterior and interior.

Q: Should I pay a contractor any money up front?

A: No. You should never be asked to pay money upfront for any roofing repairs or roof replacements, unless you have ordered a non-refundable special product.IMPORTANT: Do not make a final payment to any contractor until all work has been completed and a final inspection has been performed. It is not necessary for them to receive any of your money until you are completely satisfied with their workmanship.