Spent considerable time in North America, establishing a high level of rapport with personnel in the Sales group and within resellers.

Training resellers and distributors on E-Go Systems products - demonstrating an ability to convey the complex system concepts to newcomers.

Distributor/ reseller presales and post sales support. Though this is not a main area of my job I am comfortable in this role

May 1998Mar 2000

Senior VOIP Engineer

Nokia IP Telephony

Reporting to the European Technical Services Director.

I am the European representative on the Advanced Technical Support (ATS) team who provide global third level technical support.

Frequent travel to our R&D centres in Ottawa and Vancouver.

Assisting our Senior Business Development Manager to Project Manage the introduction of New Technology to one of our strategic partners in Scandinavia.

European representative for the New Product Introduction team.

Technical support and on site representation for the Beta Product Test Team in Europe.

Post installation troubleshooting and technical support, by phone and by site visit

Education

CeMAP

Institute for Fiscal Studies

CIB Level 3 – Mortgage Advice and Practice (Accreditation 100/1477/9)

Objective

To be regarded as a true professional and a team player. I wish to work with a company where I can use my energy and communication skills, coupled with my dedication and reliability to make a contribution towards achieving both the company’s and my personal goals and objectives.