Update For Austin and Surrounding Areas

Boil Water Notice Lifted

In the early morning of Monday, October 22nd, Austin Water Utility issued a boil water notice for the entire system. This was the first time it ever had to do so in over 100 years of operation.

The runoff from the massive flooding in the Central Texas area had increased the level of silt, debris, and mud to such high degree that Austin’s three water plants (Handcox, Davis, and Ullrich) had to slow down their treatment process. Austin was consuming more water than the treatment plants could provide under those conditions. However, because it is important to keep a certain amount of pressure in the system for fire hoses and for contamination protection (soil, microorganisms, and water can flow into the system under lower pressure), Austin Water Utility allowed the distribution of water that didn’t meet its high standards.

Austin Water also issued emergency water restrictions on October 22nd in the afternoon, forbidding all outdoor water use. This was followed later in the day with a request that residents reduce their water consumption by 15 to 20 percent.

Some businesses suffered financially because of the boil water notice and emergency restrictions. Car washes, spas, salons, and businesses in the food service industry, such as restaurants and coffee shops, were among those affected.

On Sunday, October 28th, Austin Water lifted the boil water notice after the Texas Commission on Environmental Quality (TCEQ) confirmed that Austin’s water met all safety and water pressure standards.

However, some of the emergency water-use restrictions remain in place as precautions until the treatment plants stabilize, and to ensure that customer demands are met. Although these restrictions will be changing to lessen their impact on affected businesses, they currently include:

No outdoor irrigation

No adding water to residential or other non-commercial pools or spas (updated on November 7th)

No operation of ornamental fountains

No at-home pressure washing, vehicle or surface washing

In addition, the following city facilities and parks remain closed:

Bartholomew Pool

Springwoods Pool

Red Bud Isle and Red Bud Trail

Butler/Liz Carpenter fountains

Walsh Boat Landing

Boating concessions

Water fountains throughout park system

All city creeks are now open.

Austin Water stated that water bills will not be prorated for the boil water notice period.

On Monday, October 29th, some water restrictions were lifted. The following are now allowed (from Austin Water):

Washing of vehicles at a commercial car wash compliant with City Code 6-4-10 (B)

Operation of irrigation systems for the purpose of testing or repair by a licensed irrigation professional

Conducting pressure washing using commercial equipment in compliance with City Code 6-4-11 (B)

Adding water to commercial pools and spas (updated November 7th)

Austin Water states that it’s unnecessary to flush your pipes because water circulated in the system during the boil water notice and continued to circulate in pipes when water was used in homes for laundry, showers, and boiling. As well, Austin Water states it’s unnecessary to flush water from washing machines, showers, outdoor faucets, irrigation systems, or hot water heaters. If you do choose to flush, it’s recommended to follow the Centers for Disease Control (CDC) guidelines of flushing for two minutes, which conserves water.

It’s recommended to discard at least one quart of water from your refrigerator water dispenser. Also empty any ice from automatic ice makers, and discard any new ice made during the following 24 hours.

Austin Health has requirements for food enterprises regarding flushing pipes and ice machines. These follow CDC guidelines that you can also use at home (http://www.austintexas.gov/article/food-establishment-flushing-procedure-following-lifting-city-austin-boil-water-notice).

Austin Water recommends that medical and dental offices should contact Austin Public Health for guidance for their specific situations.

Austin Public Health is requiring that food enterprises flush all their water lines to eliminate any possibility of unsafe or contaminated water. This includes lines directly connected to coffee machines, ice machines, and any other food preparation equipment.

Here is a list of communities (wholesale customers) serviced by Austin Water that also had boil water notices lifted:

City of Rollingwood

City of Sunset Valley

Creedmor-Maha WSC

High Valley WSC

Marsha WSC

Mid-Tex Utility

Morningside Subdivision

Nighthawk WSC

Northtown MUD

North Austin MUD

Rivercrest Water System

Travis County WCID #10

Wells Branch MUD

Windermere Utility

Not all MUDs or communities serviced by Austin Water are currently allowing the operation of irrigation systems for the purpose of testing or repair by a licensed irrigation professional, nor are they allowing the washing of vehicles, including at commercial car wash facilities. Contact the specific MUD or community for their current emergency restrictions.

The West Travis County PUA (Public Utility Authority) also issued its boil water notice on Monday, October 22nd, and ended it on Saturday, October 27th. The following areas were affected:

Travis County MUD 11

Travis County MUD 12

Travis County MUD 13

Travis County MUD 18

Headwaters at Barton Creek

Lazy 9 MUD 1A

Lazy 9 MUD 1B

Crystal Mountain Water Supply

West Travis County PUA customers are still in stage 4 emergency water restrictions.

Areas which weren’t under a boil water notice:

City of Round Rock

City of Pflugerville

City of Cedar Park

City of Kyle

Hurst Creek MUD (serves the Village of the Hills in Lakeway area)

Barton Creek Lakeside in Spicewood

Brushy Creek MUD

Water Control and Improvement District 17 (includes Steiner Ranch, Hudson Bend, North Lakeway, and Serene Hills)

Cypress Ranch Water Control and Improvement District No. 1 (Spicewood communities of West Cypress Hills and Sola Vista)

For further updates on restrictions please check the Austin Water website: http://www.austintexas.gov/boilH2O, http://www.austintexas.gov/department/watering-restrictions

About Matt Sorenson

Originally a Wyoming native, Matt moved to Austin, TX after graduating with a Bachelors of Science from Kansas State. He spent several years working for a couple of large landscaping firms before starting up South Austin Irrigation. "Starting my own company has been the hardest, most challenging, and honestly, the scariest thing I've ever done. I love what I do and I'll do it for as long as people want me to help them with their irrigation systems."

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Excellent, quality work. Matt, the owner, is reliable and explain all charges clearly, with options for how to repair.

Emanuel Saba

21:22 02 Mar 17

I've worked with Matt on a few different occasions and every time he has been extremely professional, timely and most importantly does it right. He really knows the business. His work lasts and is done right. Highly recommend for anyone needing any type of irrigation repair, adding lines, fixing leaks, etc...he does it all!read more

David T

03:17 16 Oct 16

Matt with South Austin Irrigation has been my go-to irrigation company for many changes we've made to our yard over the last 4 years. We've done extensive rock work throughout the front and back yards (which required major irrigation changes); converted an entire zone of our irrigation system to a low-pressure drip irrigation system for my 1000 sq ft "in-ground" garden, plus a recent drainage project to top it off.
My experiences with South Austin Irrigation have always been good - Matt is professional and punctual, and has always known what to do to solve the issues I've thrown at him. I was using other companies before I found him, so I can say that his rates are very competitive as well.
Matt is a good communicator and doesn't mind taking time to explain the reasons for doing something one way or another, and then letting you make an informed decision about how you want to handle it. Of course, if you'd rather just stay out of it and let him make the decisions (I'm too curious for that!), he's more than capable of doing that as well.read more

Raymond Loren Naylor

14:56 02 Jan 12

Knowledgeable service technician. Work performed a quickly and efficiently. Pleased with ovaerall experience. Even helped understand importance of wartering timing.read more