Voicemail or Call Forwarding

The Cisco IP phones are automatically programmed to forward to voicemail when there is no answer. If the “no answer forwarding” needs to be changed, please contact the IMT Support Desk at support@apu.edu or 626-815-5050 to place a request. If you receive a call while on the line, you will hear a call waiting indicator. If you do not answer the second incoming call, the caller will be directed to voicemail.

Forward All Calls

From your phone, you may forward calls to go directly to voicemail or another extension using the instructions below.

Function

Activate

Cancel

Forward All Calls to Voicemail

Press CFwdALL and enter 3620

Press CFwdALL

Forward All Calls to an external phone number

Press CFwdALL and enter 7 1 area code and the number, 71(XXX) XXX-XXXX

Press CFwdALL

Forward All Calls to Another Ext*

Press CFwdALL and enter the ext

Press CFwdALL

*When your calls are set to forward to another ext., the call will revert back to your voicemail if there is no answer.