GP Partners

Dr Phil Trevail (m) BM Southampton 1986 DRCOG MRCGP DFFP

Phil has been a full time partner since 1992. Cornish born and bred he trained at medical school in Southampton then returned following spells in Hampshire and Australia for hospital jobs at Truro and Penzance. He was formerly involved with running KernowDoc, the Out of Hours service - and is still active with the Local Medical Committee in Cornwall. He enjoys all aspects of primary care and gets involved with medical training along with other partners. In his spare time he enjoys sailing, his dog, and trying to keep up with where his far travelling children are!

Dr Tim Baker (m) MB ChB Bristol ,DA, DCH, DRACOG, MRCGP

Tim graduated from Bristol in 1985, and after training posts in Cornwall and Australia, became a partner at Pool in 1994. He is a GP trainer and has an interest in musculo-skeletal conditions.

Dr Mark Danielsen (m) BM Southampton 1992 BSc MRCP DRCOG DFFP

Mark has been a full time partner at Pool since October 2003 but says it feels a lot longer! He has a background in general/respiratory medicine and has an interest in undergraduate medical education. He holds a lecturing post at the Peninsula College of Medicine and Dentistry and frequently has medical students working alongside him in surgery.

Dr Julie Boissonade (f) MB ChB Manchester 1983

Julie graduated from Manchester in 1983 and worked in hospital posts in the north west and south west for 5 yrs before working in a mission hospital in South India. She then worked in the north east before coming to settle in Cornwall in 1996. She has worked at Pool Health Centre since 1997. She is a GP Trainer and enjoys all aspects of Primary care. In her spare time she enjoys sailing and mountain biking.

Dr Jon Smith (m) MBBS London 2001, BSc, DRCOG, MRCGP

Jon qualified from Bart's in 2001, and after house jobs in London and Essex moved to Cornwall to work at Treliske. After 5 years of A+E, adult medicine, paediatrics, gynaecology and psychiatry, he started as a GP at Pool in 2008 and became a partner in 2012. He is also a GP Trainer helping teach our GPs of the future.

Dr Mike Carter (m) MB BS 2007 University of London

Mike was previously at Pool Health Centre as a GP Registrar in 2013. Upon qualifying Mike took up a post on the Isles of Scilly for two years before making a welcome return to the practice in February 2016. Mike works four days a week and is just completing his training to become a GP Trainer.

Dr E Marcus Sharp (m) MRCGP

Dr Matt Whiteley (m) MRCGP

Managing Partner (Non-Clinical)

Mr Stephen Holby (m) MSc, BSc (Econ) London

Salaried GPs

Dr Manisha Cooper (f) MBChB DFFP MRCGP

Dr Andrew Sharp (m) MRCGP MB BS BSC DCH DGM DPD

Dr Rose Abbott (f) BMBS PGCE DRCOG MRCPG

Dr Caroline Wiltshire (f) MBChB BMedSci (Hons) MRCGP DFSRH

Dr Daniel Haghani (m) BA(Hons), PTLLS, MBBS, MRCGP

Dr Andrew Watson (m) BMBS, MRCGP

Advanced Paramedics

Simon Wordley (m) - Simon joined the team in 2017. He is a very experienced advanced paramedic and also a fully qualified resuscitation trainer.

Gerry King (m) - joined the team in June 2018

Advanced Paramedics are a vital part of the general practice team. Working alongside our oncall team of Doctors and Nurse Practitioners an Advanced Paramedic will come out and visit housebound patients who have become unwell, in order to provide a quick assessment of their condition and support the clinicians on call in making the best decision for each patient's immediate and urgent care needs. When in the practice, the Advanced Paramedic can also see and treat the same conditions as our Acute Illness nurses, namely new onset infections, rashes etc.

Nurse Practitioners

Nurse Practitioners are able to diagnose and prescribe illness in a similar way to doctors and can care for patients with most acute illnesses. A large proportion of the practice's appointments which are available to book on the day will be with a nurse practitioner. Such appointments are ideal for patients with recent onset of symptoms and doctors are always on hand should their advice be needed.

Helen Scott (f) - Helen is a highly experienced Nurse Practitioner who joined the practice in 2007.

Caroline Dunstan (f) - Caroline qualified as a Nurse Practitioner in 2017 having previously been a Diabetic Specialist Nurse and Hospital Sister. Caroline is also the clinical lead for our Nurse team, overseeing our nursing processes and helps co-ordinate the team's continuing professional development.

Karen Jenkin (f) - Karen is a Nurse Practitioner with many years experience as an ambulance paramedic, minor injury unit nurse and out-of-hours Nurse Practitioner. Karen joined the practice in 2015, initially to help cover the sabbatical absence of our Acute Illness Nurse, and has continued to work with us ever since. Karen helps to look after patients requiring an appointment that day, either face-to-face or on the telephone.

Mavis Kirby (f) - Mavis has been a Nurse Practitioner in the county for many years, initially at Cardrew Health Centre, and with this practice since 2014 taking up post initially at Homecroft Surgery before it merged with Pool to form Carn to Coast Health Centres. Mavis sees patients predominantly at Pool and Homecroft as well as providing oncall assistance on the telephone.

Ms Justine Smith (f) - Justine joined the practice in August 2017 with many prior years' experience as a Nurse Practitioner and Minor Injury Unit Nurse. Justine also works for the out of hours service.

Practice Nurses

Liz Cousins (f)

Patricia Curtis (f)

Sarah Ford (f)

Trudy Matthews (f)

Carrie Patrick (f)

Liz Rapson (f)

Gina Smith (f)

Stephanie Whyte (f)

Practice nurses are qualified and registered nurses. Some can also consult patients with day to day illnesses and prescribe certain medications. Sarah Ford and Liz Rapson see patients in our Acute Illness clinics at Pool and Trevithick and can see and treat many conditions including throat/chest/urine/ear infections, rashes and other new onset illnesses. Practice Nurses can help with health issues such as family planning, healthy living advice, vaccinations, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears.

Assistant Practitioners

Alex Bray (f), Tanya Adams (f), Melissa Yeomans (f)

Assistant Practitioners support practice nurses with their daily work and carry out tasks such as dressings and pressure bandaging, diabetic checks, spirometry, some injections, phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Healthcare Assistants

Leila da Silva (f) & Lou Eva (f)

Healthcare assistants support practice nurses with their daily work and carry out tasks such as diabetic checks, spirometry, some injections, phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Phlebotomists

Ann Curtis (f), Carol Whitham (f) & Ciconne Tellam (f)

Phlebotomists primarily see patients requiring blood tests, but some also undertake specialist INR tests for patients on warfarin or other blood thinning drugs. Phlebotomists are also trained to undertake ECGs and support the nursing team with other clinical tasks such as urine testing.

Dispensers

Corinne Barrowcliffe, Louisa Pollock & Julie James

Our dispensing team are based at Homecroft and St Day sites, ensuring that patient who live more than a mile from a pharmacy can receive their medication from our dispensaries at those two sites. They need at least three working days between requesting medication and patients expecting to be able to pick up their dispensed items please.

Senior Management Team

The Practice's senior management seeks to ensure that the right systems are in place to deliver, high quality patient care, human resources, finance, patient safety, premises and equipment and information technology. They support the GPs and other medical professionals delivering patient services and manage our administrative team. They help to put processes in place to deliver extended services identified to enhance patient care, lead the practice in matters of clinical and information governance and work collaboratively to ensure the practice can deliver high quality care to its patients.

Given the size of our organisation we have a non-clinical Managing Partner, Mr Stephen Holby, who leads in managing the business, regulatory, financial and legal aspects of the Practice and maintaining its financial stability, and four Practice Managers (not all full-time) who have specific areas of specialism as well as providing cross-cover for each other:-

Wendy George, Susannah Green, Mrs Anne Hewitt, Mrs Veronica Pascoe

Management Support & Administration

Gina George - Administration Manager - Gina is responsible for the management and training of all our reception and administration team and oversees all our administrative processes

Cath Bawden - Practice Support Officer - Cath is responsible for supporting communication with our patient participation group, helping patients with and investigating complaints, processing patients' access to their online records, supporting investigations into various practice issues and significant events as well as supporting the whole practice team with other key responsibilities in the management of appointments and support to staff meetings.

Sarah Priest - Prescriptions Manager - The processing of patients' repeat prescriptions and some medication queries are primarily undertaken by Sarah with support from the Administration team.

Nicole Glanville - Systems Officer - Nicole is responsible for the day-to-day support of our many IT systems, data searches and appropriate medical coding for patient care and practice reimbursement as well as other ad hoc clinical systems projects and data collections.

We have a very dedicated and hard working team of administrative staff whose responsibilities include dealing with all patient first contacts whether that be by telephone, electronically or face-to-face; summarisation of new patients' notes; handling of insurance and other medical claims paperwork and medicals; recall of patients for specific healthchecks, monitoring tests and medication reviews; medical typing and processing of patient referrals. Sometimes our staff may need to telephone patients to confirm certain details on behalf of the clinicians, such as prior to a referral being sent, or to pass on the response to an enquiry.

Community Midwives

If you are a patient of this practice, you can contact your midwife for non-urgent reasons by getting in touch with any of our sites. The receptionist will pass the details onto the midwives working with this practice. (For patients not registered with Carn to Coast Health Centres, please contact your own surgery who will also pass on your message to the midwives working with that practice). Messages are normally responded to by the midwives the same working day. For emergency midwifery support patients should contact the on call midwife via details on their care record pack.

Community Nurses

Community Matron - Our community matron is able to support patients with complex medical needs who are predominantly housebound by ensuring appropriate care plans are in place and that patients' medical conditions are appropriately monitored, involving the district nursing team as appropriate.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The team is split into two geographical areas. To contact a health visitor telephone the most geographically appropriate team:-

Redruth: 01209 881850 Camborne: 01209 318525

Counsellors

Psychological therapies are available and can be provided in the practice or at other sites. Please ask at/telephone Reception for a self-referral form. You can also go direct to the website of the provider, Outlook South West at http://www.outlooksw.co.uk/ where there is a wealth of self-help resources as well as the ability to refer yourself for support.