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I agree with you it is just about impossible to get hold of anybody to speak to you . I thought it was a normal days working.. This is not the first time I have had difficulty contacting anybody and as a very elderly lady I am thinking of leaving them, because of the service.

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I’m having the same issue. On phone listening to Music for ages. Went online and says “No chat available” and have now sent a message using app which is not seen. If they can’t be available during the hours they state then don’t say it!

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I finally got on an online chat with an assistant after 2 days of trying and being ignored. They told me as my smart meter had broken to load the app. I did this, it doesn’t work!! No phone number to speak to someone, let’s see how they read my meter now

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Sorry you had a holiday problem. The smart meter does not need an IHD in order to transmit. The App and the IHD are only for the customer’s information. They should both reset by themselves after a few days. The meters will continue to work normally.

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smart meter working fine as far as I know but according to my account the reading is 3 times higher than on my smart metre unable to speak to anyone either on the phone or any other means no email address to get hold of someone if I have no success when the holidays are over I am thinking of leaving them after many years of good service it really is annoying . lets see if they read any of these complaints. PS. I realise they will be short staffed because of the holidays but I feel they could have put some thing in place for this period.

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Indeed it is!!!! They play some decent tunes I guess, but I'd like to talk to a fellow human being. I am certain there are many more human beings with one eared glued to their phone waiting in Limbo for somebody ANYBODY!!!! ha, to talk....what did the late great Steve Hawkins say? As long as we keep taking....???? So employ more humans Scottish Power, you know it makes sense!