Q 1: Why should I choose Pop-Ins over a competitor?

A: We have been in business since 1984 - You can rely on Pop-Ins Maid Service! Since we are one of the largest maid services in the Metroplex, we will have the crews to service your house. You can also relax when you use Pop-Ins. Our employees are covered by theft bonding, liability, accident and worker's compensation insurance for your protection. Plus, our services are guaranteed. If you're not completely satisfied with our work, we'll come back and re-clean it until you're happy!

Q 2: Can I get an estimate over the phone?

A: Yes! All of our estimates are given over the phone - We don't want you to have to spend your time scheduling, waiting for and going through an in-house visit just to get a price. We have been successfully cleaning homes since 1984 and can give you an accurate price quote instantly. Give us a call!

Q 4: Do you do one-time cleanings?

A: Absolutely! We do one time cleanings all the time; you don’t have to be a regular customer. But, our regular service can save you a lot of money – Call for details!

Q 5: Why should I set up regular service?

A: Because:

You can do the things you enjoy rather than thinking about cleaning.

You get a discounted price!

You have your choice of cleaners and days.

Your home is continually maintained and clean.

Q 6: Do I have to sign a contract?

A: No, we want you to stay with us because you love our service and not because you feel obligated by a piece of paper. No contracts.

Q 7: Are your employees trustworthy?

A: We perform a criminal background check on all of our employees to ensure your security. Our employees are trustworthy, professionally trained and reliable.

Q 8: What insurance do you carry?

A: We carry the following insurance for your peace of mind and protection:

Liability Insurance

Property Damage Insurance

Bonding for Theft Protection

Worker’s Compensation – In case a maid is injured in your home. This insurance is expensive and, believe it or not, it’s optional in Texas! We have it. Don’t take a chance with someone working in your home without Worker’s Compensation insurance.

Q 9: How many people will you send to clean my home?

A: We may send 1, 2 or 3 maids to clean your home. Since we stay until we’re finished on our Deluxe and Maintenance cleanings, the number of people depends on the size of your home, preferences and scheduling. Hourly cleanings are priced by the labor hour and the cleaners stay for the total number of labor hours purchased.

Q 10: What cleaning products do you use and who provides them?

A: You don't have to worry about supplies. We provide the house cleaning supplies and equipment. (The only exception is if you have a specialty wood floor, in that case we will use your unique product.) The products we use have been tested and used in all types of cleaning situations and are the best, based on our 28 years of experience!

Q 11: Do I have to be home when you clean?

A: No, many of our customers prefer not to be there while we clean. However, if you’d like to be there we are fine with that too.

Q 12: How do the maids get in if I’m not home or don’t want to be there?

A: You can provide us with a garage door code, you can let us in and then leave, or you can give us a key to your home. Remember, we are bonded and insured. Your keys are securely kept by us and assigned to your crew for each cleaning and then returned to us when they are done. The keys are not identified with your name or address. We assign random numbers. We handle all keys with extreme care! (We do not recommend that you leave a door unlocked.)

Q 13: If there is a problem with my cleaning what should I do?

A: Please don't re-clean the area yourself...that's what you pay us for. If we haven’t already called you to see how the cleaning went, call us immediately. We’ll send a crew to correct the problem at no additional cost to you. If the problem is minor and you just want us to make a note in your file, please call us and let us know. Even after 28 years and maintaining a 98% quality ratio we want your feedback! We will make it right for you!

Q 14: What if I need to reschedule or cancel an appointment?

A: Please call us as soon as you need to reschedule or cancel – preferably 24 hours in advance. That gives us the opportunity to assign your spot to a wait-listed customer so that our employees won’t lose money. We know that a 24-hour notice is not always possible, but please do try. We appreciate it!

Q 15: Oops – What if I forget you're coming and lock you out?

A: We will call you the day before your visit to remind you that we are coming. Your business is important to us. We save your appointment space specifically for you and usually turn other business away to keep your time-slot. Our employees count on the scheduled cleanings for their income – please call the office ASAP so we can work it out and get your house cleaned.

Q 16: How do I pay for the cleaning service?

A: We expect payment at the time of service. We accept all major credit and debit cards or you can pay by check or cash. We will obtain you card information when you book the job for credit/debit card payments. Or, you can leave a check or cash on your kitchen table. (We require a card on file for all Move In / Out cleanings.)