Re: Failed Recording

Hi everyone, we very much understand the frustation expressed here on both how long this issue has been around and how even though we have a fix it's not yet rolling out to people who would benefit from it. A number of really good suggestions have been made around how we do that better in the future which we'll definitely be looking at.

You may have seen the post that YouView put out here with some background to the issue - this is the work we've been engaged in to understand why it arose and how we make sure future changes don't have the same impact. Basically changes in DTT data processing can create a deadlock in the set top scheduler which means the internal timers the box uses to receive the broadcast info don't trigger so the recording doesn't begin when it should, and also explains why a manual channel change during the programme suddenly starts recording. This code is buried deep within the Humax layer of the firmware and took a lot of engineering effort to both identify and fix which is why it's taken this long. We'll be reviewing how we can speed that up in future both in terms of scale and scope of investigation and testing fixes as part of the post incident review.

Finally, it's worth noting that a factory reset will *not* resolve the problem, please don't do that unless you have a definite reason to do so.

Re: Failed Recording

This is without a shadow of a doubt the worst PVR experience I have ever had and by a good margin. Youview should hang their collective heads in shame. There hasn't been anywhere near enough resources put into solving this debacle.