Each community focuses on a key area of the training and development field and is led by a community manager whose in-depth knowledge will ensure that the content, offerings, and resources are consistent with your needs.

And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse...More »

When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to transform the lives of the people we serve. It's not something you'll find on a list ...More »

In the June 2000 T+D article titled "HPI Soup," Ethan S. Sanders and Julie L. Ruggles explored the history and evolution of human performance improvement. The article included views of noted theorists and contributors to the field, such as Thomas Gilbert, Joe Harness, G...More »

In the early 1990s, I worked in the "educational services" department of a very large computer company. We delivered a lot of training to both customers and employees. At the end of each quarter, we would gather for a pep rally, at which time our vice president would di...More »