Machine Registration

Thank you for purchasing a Kelly Engineering product. Now that you have had a chance to become familiar with the unit we would like you to complete the warranty registration process. Please take a moment to complete this form. We very much appreciate your comments and the opportunity to improve our products and services.

Kelly Engineering guarantees its products against faulty workmanship and materials for twelve (12) months from date of purchase. Disc Chain, Prickle Chain and Swivel units are considered to be wear
items and it’s reasonable to expect that these parts may need to be replaced over time. We do however
guarantee the Swivel units for a period of 12 months or 10,000 acres, whichever occurs first.
Prickle Chains and all Disc Chains but the CL75 (CL2) will be warranted a useful life span of 50,000 acres. The cast linkage sections of the CL75 discs are warranted for 50,000 acres, while the replaceable disc is a wear part and warranted against faulty materials.
Kelly‘s warranty policy does not cover misuse, modifications, damage during transit or product that has not been maintained per the Kelly Engineering maintenance procedures outlined in the relevant product manual. Failure to properly maintain the machine or blatant misuse shall result in the warranty being null and void. Furthermore, Kelly’s warranty is only valid if the product is registered on the Kelly website or warranty registration form in the operator manual within thirty (30) days of purchase.
As of the 1st January 2017 Kelly is offering an additional 12 months warranty if the machine is registered within 2 months of purchasing the machine.
Any warranty service or modification to products must be pre-approved by Kelly in writing and
performed by an authorized Kelly dealer. If there are service parts needed these must be ordered through Kelly parts distribution and Kelly will issue a Returned Goods Authorization (RGA) for any
necessary parts that are to be returned. Any claim for warranty labor or parts must be completed on the Kelly website at http://www.kellyharrows.com/warranty-claims/. Upon completion and approval of this claim the dealer will receive a credit to their account.
Warranty claims are to be lodged within 30 days after the work has been completed on the machine. If further information is requested on the claim from the Warranty Officer, you have 30 days to provide the information. If you fail to comply with the above instructions the warranty claim will be declined and closed.
Kelly reserves the right to request written, photographic or video documentation prior to any warranty authorization.

Check as many as are appropriate. Please mention which event or publication you saw our products featured in the next box.

Event or Publication.

Is this your first Kelly Engineering product?*

Yes

No

What features do you like about Kelly Engineering products?*

Design

Price

Custom built options

Construction

Warranty

User friendly

Satisfaction with dealer/agent

Was machine pre-delivered satisfactorily*

Yes

No

Were agents well informed about the product?*

Yes

No

Would you recommend the agent to other farmers?*

Yes

No

Can you tell us the benefits you find from owning a Kelly product?

On a scale of 1 to 10 (10 being the highest) how likely are you to recommend us to friends and family?*

Please enter a number from 1 to 10.

If you scored 8 or below then what must we do to become a 10 in your eyes?*

If you scored 9 or above then please tell us why you gave us this score?*

How will Kelly Engineering use my information?*

The information that you provide will be used by Kelly Engineering to contact you with relevant information about our business, products and services.
We will hold this information for as long as necessary, and may pass it on to our dealers and associates in the interests of providing you with personalised customer service.
Your information is your property, and you retain the right to request access, transferral, rectification and erasure of it, as well as the right to withdraw consent to our use of it and the right to lodge a complaint with a Data Protection Authority (DPA).