Question No: 81 – (Topic 8)

System Center 2012 – Service Manager is used by the help desk department to track any

problems reported with network devices, servers or computers.

You want to be notified every time a new incident that pertains to a server problem is opened.

You open the System Center 2012 Service Manager Console. What should you do next?

You should configure an announcement.

You should configure a subscription.

You should configure a template.

You should configure a connector.

Answer: C Explanation:

Although you will need a subscription to receive the messages, you need a template first (to satisfy the requirement -You want to be notified every time a new incident that pertains to a server problem is openedquot;)

When you create a template, you can specify a target class. The target class is used to target certain types of incidents for notifications.

Open the Operations console with an account that is a member of the Operations Manager Administrators user role.

Click Authoring.

In the navigation pane, expand Management Pack Objects, and then click Service Level Tracking.

In the Tasks pane, click Create.

In the Service Level Tracking dialog box, type a name for the service level that you are defining. For example, type LOB Application 1. Optionally, you can provide a description. Click Next.

On the Objects to Track page, under Targeted class, click Select.

In the Select a Target Class dialog box, select a class for the service level, such as Distributed Application, from the list in the text box. You can search for a class by typing its name into the Look For text box. Click OK to close the Select a Target dialog box.

You can use the Scope option to specify the scope for the service level. The default selection is to use all objects of the targeted class.

Select the management pack that this service level will be saved in. You can use an

existing management pack or create a new one.

Click Next.

On the Service Level Objectives page, click Add, and then click Monitor state SLO to create a new monitor.

This monitor will track the availability of the application. Define the state monitor as follows:

In the Service level objective name text box, type a name for the service level objective. For this scenario, type Availability.

From the Monitor drop-down list, choose the specific monitor that you want to use to measure the objective. For this scenario, choose Availability.

Using the Service level objective goal (%) spin box, provide the numerical measure for your objective. For example, select 99.990 to indicate that your goal is 99.99% availability.

You can refine what the monitor tracks to determine availability by selecting or clearing any of the following state criteria:

Unplanned maintenance Unmonitored

Monitoring unavailable Monitor disabled Planned maintenance Warning

Click OK.

On the Service Level Objectives page, click Add, and then click Collection rule SLO to create a new collection rule. This rule will track the performance of the application Define the performance collection rule as follows:

In the Service level objective name: text box, type a name for the service level objective. For this scenario, type Performance.

Under Targeted class, click Select to open the Select a Target Class dialog box. Specify the target class for the rule from the list of targets in the text box. Note that this class must be contained in the distributed application.

For this scenario, select the specific class the rule is targeted to, such as Windows Server 2008 Operating System.

Under Performance collection rule, click Select to open the Select a Rule dialog box. Specify the performance collection rule to use. For this scenario, choose Collect Processor\

% Processor Time performance counter, and then click OK.

Using one of the Aggregation method options, choose one of the following: Average

Min Max

Use the Service level objective goal drop-down list to specify either Less than or More than, and enter a value in the adjacent text box. For this scenario, choose Less Than and 80.

This indicates that the performance goal is to never exceed 80% processor time.

Click OK.

On the Service Level Objectives page, click Next.

On the Summary page, review the settings, and then click Finish. When the Completion page appears, click Close.

Question No: 84 – (Topic 8)

Your company has a private cloud that is managed by using a System Center 2012 infrastructure.

You plan to monitor a Microsoft .NET application named App1 that is hosted in the private cloud.

You need to import the management packs required to monitor the application. Which management packs should you import?

Please see the following page for more information on why I think the answer is A. Here is the specific quote from that page- quot;In VMM in System Center 2012 R2, if you kept the Compatibility option (described in the previous step) set to the default option, General, you can add an application that will be deployed by running a script, such as a script based on a Setup.exe installation program. To add such an application, select Script Application.quot;

Use one of the following ways to install the Server App-V Agent. After you install the Agent, you can review the

SAVSetupChainerLog.txtfile for information about the installation process.

Copy the Server App-V Agent installation files (Agentsetup.exe) to the computer that is running Windows Server where you want to install the Server App-V Agent. You must also use the correct version of the installation file that matches the architecture of the computer that you are installing on, x86 or x64.