WHERE TO FIND US

Virtual tour

Book a Service

At Vospers in Torquay they know how exciting it is to purchase a Peugeot. To ensure you can get it as soon as possible, you can either arrange a time to pick it up from the dealership or they can deliver it to you directly.

Need a way of getting about while your car is in for repairs? Vospers can provide you with a courtesy car so that life doesn’t have to come to a standstill when your vehicle does.

Having your car or van damaged in an accident is a stressful experience. Rest assured, your Peugeot will be in safe hands with a team of specialist technicians, in the Peugeot approved bodyshop. The experts there are highly skilled in body repairs and will have your vehicle looking as good as new in no time.

The premises can be reached easily by public transport and also has wheelchair access, including disabled parking.

The team know what a big step buying a car can be, so don’t hesitate to get in touch with them if you have any questions or if you want to book a test drive.

Alternative dispute resolution

As you’d expect, all our Peugeot Dealers comply with and subscribe to The Motor Ombudsman Industry Code of Practice designed to make the Motor Industry fair for all customers.

As you’ll see below, the Code covers important rules about selling new cars, as well as guidelines for services and repairs.

New Cars

The Motor Ombudsman Industry Code of Practice for New Cars covers:

- Advertising

- New car sales

- Manufacturer's warranties

- Availability of replacement parts

- Complaints handling

Service and Repair

The Motor Ombudsman Industry Code of Practice for Service and Repair requires us to provide:

- Honest and fair Service

- Open and transparent prices

- Completion of work as agreed

- Invoices that match quotes

- Competent and conscientious staff

- Straightforward and speedy complaints handling

From time to time there may be instances when you, our customer, are not satisfied with either the product or service that Peugeot or our dealers have provided. In this instance we would always like you to talk to us directly so that we can try to rectify this.

Whilst we are clearly committed to a high quality of customer service there may be times when we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR provider, either The Motor Ombudsman (TMO) or the Financial Ombudsman Service (FOS), depending on the nature of the dispute.

What is ADR? - ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement. The Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at www.themotorombudsman.org or alternatively you may wish to contact their advice line on 0345 241 3008.

As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.

Privacy policy

Please note that when you submit personal data via this website it will be held by Peugeot Motor Company plc ('PMC') and provided to Vospers Torquay. Each of PMC and Vospers Torquay will be independently responsible for deciding what to do with your data. PMC's privacy policy (available here) explains what PMC will do with your data. The dealer's privacy policy (available here) sets out what the dealer will do with your data.

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