Agent console problem in call center module

douglasroos

Hi,

I have an issue with the call center module using Issabel 4, I've installed it using the auto installer script on a DO VPS and it's working very good, now I installed the call center module, stablished the password in settings tab and created agents.

When I go to agent console tab, select the agent and extension and click on login this message shows up

The extension is already logged in using a softphone but it doesn't work

I'm using Asterisk 11:

Asterisk 11.25.0 built by palosanto @ IsoBuilderElx3C7-x64 on a x86_64 running Linux on 2016-11-24 19:45:10 UTC

Any help is appreciated.

Alfio

douglasroos Hi, the services is stopped by default, you need to startup the services in callcenter configuration Tab.

daf

Hello, this announcement (Cannot start agent login - (internal) getagentstatus: Internal server error - worker crash while handling request) appears to me when I sign in. I am using Asterisk 13 and is running the scoreboard. Can you help me?

ahmedsopeah

I heard that astricx 13 doesn't work with issabel call center
Downgrade to 11