Assemblyman sent a SMS to offer assistance the same day the email was sent to him. He however was unable to respond on Facebook and Twitter.
His Twitter account has been dormant for almost two years, he might consider closing the account.

Breakthrough as assemblyman replied on a social media network for the first time after three cycles starting April 2014. She answered to the Facebook message within 4 hours.
She did not manage to reply to the email, but we look forward to that changing next time. She has no Twitter account.

Assemblyman has only email, and did not reply to multiple messages sent to him over six days. He has no Facebook or Twitter, which renders his email more important. Note, he did reply in October (Round 2) via Round Two.

Assemblyman failed to reply to both email and Facebook after multiple messages over six days to him. He has no Twitter account.
He did reply after prodding during cycle one in April 2014 but since then has been a no show.

Communication breakdown as assemblyman has not answered any of the messages to him on three social networks multiple times, and this has been the case for all three mystery shopping tests since April 2014.

Success story here as assemblyman's performances have only improved with time, suggesting his office is far more efficient today.
In fact he answered the complaint on Facebook within five minutes, and replied to the email sent to him. He has no Twitter account.

ADUN replied and called for more information in regards to Facebook message sent to him. However, ADUN did not reply to repeated e-mails regarding a different issue from a different resident. ADUN does not have a Twitter account.

ADUN called for further information in regards to e-mail within 2 hours. ADUN did not reply to repeated Facebook messages from a different sender on a different issue. ADUN does not have a Twitter account.

A dip in performance compared to previous shows. Failing to reply to both email and tweets sent to him multiple times from multiple accounts. He did respond to the Facebook message after the message was resent to him, as his office called and offered his mobile phone so that complainant can deal directly with the assemblyman.

YB performed well on both email and Facebook. ADUN called within 4 hours of e-mail for further information. ADUN called within 4 hours of Facebook message for clarifications. ADUN did not respond to Twitter. We would recommend him to fix the Twitter issue as he has shown good form otherwise.

Assemblyman replied promptly on both the social media accounts, email and Facebook, that he uses. For email, he called to check on the issue. The YB has no Twitter account.
For all three rounds he has had at least one green and this time he scores a perfect.

2014-10-09

YB Zawawi called within 4 hours of Facebook message for more information. ADUN did not respond to repeated e-mails. ADUN does not have Twitter.

Very encouraging that despite the assemblyman only answering his email and Facebook after a second set of messages were sent to him, this is the first cycle he has responded since we started the project in April 2014. The YB further called the complainants. Note: The YB has no Twitter account.

Three star performance. The assemblyman has really upped her game and responded on all three separate complaints from three separate respondent within the hour on email, Facebook and Twitter.
It is heartening as KUASA's previous advice to the assemblyman over her inactive Twitter account was to either get involved or close the account. She is now active in Twitter, and better still responsive to people on it.

Exciting with Email and Facebook, underwhelming with Twitter. ADUN called for more information in response to e-mail and Facebook within 24 hours. ADUN did not respond to repeated tweets. Her Twitter has been largely inactive for the last six months except for a rare tweet 18 days ago. It appears she has lost interest in Twitter despite having more than 1,600 tweets logged. Should revive or close account, or state that she does not use Twitter for electoral communication.

Thank you YB! This is the first time ex-MB YB Nizar has responded after three cycles since April 2014, and his office answered within 5 hours for the Facebook message and to the email at the same time of asking over 3 days. Assemblyman has a Twitter account but failed to reply. KUASA would recommend that his office monitor his timeline so that they can assist the YB.

Disappointing. ADUN did not reply to repeated e-mail, Facebook messages or tweets from different senders on different issues. KUASA factored his multiple Facebook accounts and sent to all of them, and still were unsuccessful. KUASA would ask his team to seriously review their voter engagement policy.
YB Nizar is the former mentri besar of Perak

Assemblyman replied to the email sent to him on the same day, however he was unsuccessful in replying on Facebook and Twitter regarding other complaints from other complainants.
To YB's credit he has always responded for at least one of the social media accounts during each of the three rounds of mystery shopping.

Great strides from the first cycle in April 2014. In this third cycle, the assemblyman answered both email and Facebook complain messages, and further followed up with SMSs from his mobile phone. In regards to Twitter, the YB failed to reply despite multiple tweets over six days.

Assemblyman replied to Facebook message within two hours, in which time the office had investigated the complaint and offered a full and detailed explaination. The YB did not reply to email messages which were sent thrice over six days, and she has no Twitter account.

Assemblyman only replied to email messages after thrice sending them over six days. He failed to reply to Facebook messages and has no Twitter. However, there is a silver lining in that this is the first time the assemblyman has replied albeit with a bit of coaxing after three cycles which started in April 2014.

In a more unconventional outcome, YB Loh scored well with Facebook and Twitter but went AWOL when it came to email. With Facebook, ADUN replied and called for further information within 8 hours the message. ADUN responded on Twitter within 4 hours. ADUN did not reply to repeated e-mails from a different sender on a different matter.

Assemblyman replied only to email and failed to reply to multiple Facebook messages and tweets sent to him over six days. It appears that the YB over the three cycles does not have an interactive culture for both Facebook and Twitter, or that both or either account is dormant.

Assemblyman has been consistent over the three rounds KUASA has been testing ADUNs. He replied to the complaint to his Facebook within an hour, and replied on another inquiry to his email in 3 hours. YB however does not have a Twitter account.

2014-10-09

ADUN called and replied to e-mail within 12 hours. ADUN replied to Facebook message within 8 hours. ADUN does not have Twitter account.

Assemblyman replied to sent email within 11 minutes. Regarding Facebook, he answered from his personal account within two minutes, requesting for more information about the complaint. Separately, his coms team from FB fanpage Tebing Tinggi replied within 5 minutes informing that the said complaint will be forwarded to the assemblyman. Finally, for Twitter, the assemblyman replied to our tweet at the second time of asking, 3 days after the first tweet.

A dip in form. Assemblyman responded to Facebook message sent, however he failed to reply to emails and tweets sent to him thrice over six days. Responded to tweet in October, but not this time, suggesting that he misses as much as he notices on his timeline. Expected since high-profile assemblyman with high Twitter traffic. Should assign office staff to be monitoring his timeline for him.

Assemblyman was very quick to reply to Facebook message, replying within 15 minutes and asking complainant to meet him the next day. He managed to reply to the email sent to him although it was only after a reminder was sent to him three days after the first email. He has no Twitter account.

An improvement because compared to previous efforts, the assemblymen was able to respond to both email and Facebook messages albeit only after the third time of asking over six days. The YB does not have a Twitter account.

Assemblyman replied to email sent to him within an hour. YB did reply to Facebook message even though it was after the third message sent over 6 days. The assembly seems very positive and when starting to communicate on FB messenger found to be easy to talk to. He also informed that he had a Twitter account but it was inactive.

The assemblyman's office responed to Facebook message sent to him in 2 hours asking petitioner to contact him directly , which is commendable. He replied to the email after it was resent three times over six days, which there was a response on Twitter at the second time of asking.

Immaculate in responding except that it took for the second Facebook message to get her to respond to us. The assmeblyman followed up on all the three different complaints on all three channels very assiduously with SMSs to check on the situation status.

YB replied to Facebook message within 2 hours. In regards to email sent, it took a second email to solicit a response, but the response was good as the assemblyman called soon after to follow up and gather further information. He has no Twitter account.

The assemblyman's representative replied to the email sent within 13 minutes after it was sent, within a guarantee that the appropriate action will be taken. For Facebook, the office called us 15 minutes after receiving the message. The assemblyman does not have an active Twitter account.

When contacted, ADUN advised that he does not have an e-mail account, Facebook or Twitter. However, ADUN provided an immediate resolution to the stated issues, and provided a contact person for further action.

Good response from YB, in that his office replied to both Facebook and twitter messages within 5 hours of them being sent.The YB's office responded to email after it was sent thrice, informing that the assemblyman was away from constituency.

KUASA did not have an e-mail contact as ADUN was not contactable. ADUN did not respond via FB. ADUN replied on Twitter after the second tweet was sent, with the advice of providing the relevant documentation for further action.

The assemblyman is very impressive. It took him two minutes to reply to a Facebook message sent to him. He is no slouch on email and twitter, as he only took 8 minutes to reply with sincere concern over the matters highlighted to him.
The assemblyman and his office continued to contact complainants to follow up on the matter after initial contact and apologised for the days the YB was unable to reply personally because he was being remanded for a few days by the police in Kuala Lumpur.