Notifications

Frequently Asked Questions

General

Players’ Lounge is a video game social startup. We specialize in hosting social gaming tournaments, both online and in-person!Players come to www.playerslounge.co to compete in tournaments for free and for cash and awesome prizes. We host tournaments on Xbox One, Playstation 4, and PC.

Players’ Lounge is legal, given that the video game competitions we facilitate are games of skill.Unfortunately, a handful of states have banned participation in skill based competitions for cash.If you live in one of the following states, you may not play for cash prizes on Players’ Lounge:

Playing Matches

Players’ Lounge is a social gaming company. We act as a secure third party for players to compete in one-on-one competitions and tournaments - for free, for cash, and for other awesome prizes.

To get started, you’ll want to SIGN UP here. After you’re signed up, check out our OPEN MATCHES here. This page allows you to join an existing open match, create your own match or use the main lobby chat to organize a match with another member of the community.

Once you’ve accepted a challenge or entered a tournament, the entry fee money from each player's account will be withdrawn and the combined prize pool will be held in our secure escrow account. Players can communicate through the match lobby chat or by private message as they set up their game and prepare to face off!

After you’ve completed your game, you and your opponent(s) will report the outcome of the match. Once the score is verified, the winner’s account will automatically be credited with the winnings!

It is the responsibility of each player to ensure that their connection is suitable for playing online. If a player gets disconnected we recommend that they communicate with their opponent to figure out a way to finish the match — i.e. if the disconnection happened at half-time, the match should be completed after one half of the new game.

After completing your Head-to-Head match or Tournament competition, both teams will report the scoreline from the game. In the event that both players do not report the scoreline, a “dispute” is created.

We take our gaming very seriously at Players’ Lounge and disputes are no different.

Disputes generally come from two circumstances:

1) Accidental - You won 3-1. But in your gamer’s glee, you mistakenly report 3-0. We understand this happens occasionally, but please take an extra moment next time.
2) Intentional - You lost 2-0. You report that you won 2-0. This is a very serious offense and can result in your account being banned from Players’ Lounge.

Tournaments are great — less risk, higher reward. There are two types of tournaments you can join on the Tournament Page.

1. Tournaments that start at a specific time.
2. Tournaments that start when capacity is filled.

Tournaments vary between paid entry, free and sponsored. You can leave a tournament before it starts and your money will be refunded instantly (if it is a paid entry.)

Once the tournament starts, you will be notified and the bracket will be randomly generated with your match being created. Matches typically have a window of 24 hours to be played, so you don’t need to be online when it starts, but make sure to check the details for each tournament as the window may vary.

Quick Play tournaments start at a specific time and have an 1-2 hour window to be played.

Deposit Bonuses give you extra money on top of your deposit amount, in the form of Bonus Balance. This money is unlocked over time as you play Head to Head matches for money on Players' Lounge. If you have a Bonus Balance, every time you play, 10% of your entry fee for the match will be converted to real cash from your Bonus Balance. For example, let’s say you earn $5 from a Deposit Bonus and have that much in your Bonus Balance. When you play a match for $20.00, 10% of that ($2.00) will be unlocked and available for use afterwards.

Account

Each player has a Players' Lounge Rating, or PLR, which is an indicator of how good a player is at a game. This is determined by an algorithm that takes into account things like the number of wins & losses a player has, and who they have played against.

For example, if you have a PLR of 60, and you beat a player with a PLR or 80, your PLR will go up a lot more than if you beat a player who has a PLR of 50.

PLRs are only shown if a player has played 3 or more matches with an entry fee of at least $2.50.

In order to help you compete with players close to your own skill level, you will not be able to challenge a player with a PLR of 80 or higher until you have a PLR yourself. (FIFA only)

Help

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Identity Verification

Manual Verification

Before you continue, we just need to make sure you are who you say you are.

Please upload a picture of your face, while holding a government issued form of identification (like your passport or drivers license), showing your name and age.
Once your identity is confirmed, you will be allowed to play as much as you’d like.

This is a one time verification process, Thanks! (Please see the image below for an example).

Before you continue, we just need to make sure you are who you say you are.

Complete the form below using your government issued form of identification (your passport or drivers license), showing your name and age.
Once your identity is confirmed, you will be allowed to play as much as you’d like.