I have a GE Frig 2 years old It make crushed ice when you press the cubed button. It's making cubed ice fine just not dispencing everything else works fine. It is model No. GSH25JSTASS and Serial NO. HL222447. Of course, I can't find manuel. Please advise. Thanks, Kathy

Could be a problem with micro switches inside the dispenser. it has small switches that when you press the button outside, you are pressing a switch inside and if they are cross wired or what ever, these things happens. if you are familiar with electrical wiring trouble shooting, then i could guide you but if not, then i suggest you call a qualified tech to help you with this kind of problem.

it is as if the wires were interchange. cube button would dispense crushed ice then the crushed ice button is not working.

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Not sure what brand you have but I had a similar problem with a dispenser once. The ice dispenser would freeze up and couldn't change over from one to the other and I'd have to take it out and let it thaw occasionally and then it would be fine for several months again. If your ice bin is in the door this may be what you need to do.

You may be on the right track. Remove the ice bucket and check the square hole behind the ice bucket in the back wall of the freezer. You should be able to move the horizontal rod in it up and down with your finger. If not, it may be frozen in one position. If so, just warm the area a bit with a hair dryer to free it. Replace ice bucket and test. Another thing which may cause that is the ice auger itself may have separated from the drive shaft. (The icemaker itself has nothing to do with making "crushed" ice. It only makes cubes. The cubes are dispensed or crushed and dispensed at the front of the ice bucket using the auger and the metal parts there.) You might also want to verify that the long metal rod (which extends past the ice bucket and into that square hole) is able to move. (it is spring loaded)

There is a solinoid in the freezer section by the motor that turns the ice auger. Test it by selecting cubes and with the ice bucket out, open the door, hold the door switch so the lights turn out and push the dispenser button. It should make a loud snap and travel upward. If not then I would say you have a bad solinoid. If it does, then I would look at the bucket. the metal rod that runs along the side of the bucket opens a flap in the bucket that is supposed to let the full cubes drop. look for anything that might cause it to be hanging up.

Make sure that your ice tray is properly instaled. There is a rod that must go into a hole. When you select ice cubes rather than crushed ice a solenoid raises which moves that rod. It then opens a flap so the cubes can bypass the crusher. Either your rod is not in the hole correctly or the solenoid has gone bad. The rod that I am speaking of runs along the underside of the ice tray. It has a spring on the rear end that holds the bypass flpa closed.

if the cubes that the icemaker makes are full size then... the water valve on the back of the machine is usually the culprit in these cases. it will not close fast enough resulting in a little overflow of water into the auger assembly every time it makes ice. it only takes a little bit of water to settle in the bottom of the pan to cause problems.

if the cubes are smaller than what you would expect then the water is leaking out right before it reaches the icemaker. either from the plastic tube behind the icemaker or the cup on the icemaker that funnels the water into the icemaker.

it also could be the timer inside the icemaker leaving the water valve on too long.

all these things can be tested on site. the service person must not be very well trained.

if you already checked this and think
it is a different problem then let me know, i will help you figure it out.Mike

Make sure there is no obstructions from the time the ice leaves the chute until it drops into the glass. make sure the motor that moves ice and out to the area for the cup is stuck or seized up let us know thanks