EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

VIDEO:
Access this exclusive webinar to learn more about the necessity for flexible backup and recovery from your IT team. Hear from expert analyst Dave Russell about how you can create a dynamic and elastic core data center environment.

WHITE PAPER:
Check out this paper today to investigate how the National Information Exchange Model (NIEM) has grown. Learn about the challenges it was designed to overcome and of the important role that enterprise integration and data quality management technologies play in the execution of NIEM initiatives.

WHITE PAPER:
Managing a project within a government entity can be difficult with the sheer magnitude of the red tape involved. There are, however, several steps that you can take as a project manager to get ahead of the curve and anticipate previously unforeseen risks and issues with your project team.

WHITE PAPER:
This paper examines how SAP's latest analytics solutions can analyze multiple databases in real-time to identify and prevent improper government payments before they happen. Read on to learn how government agencies can leverage this technology to speed up the process of accessing multiple data sources, reduce the burden on IT staff and much more.

WHITE PAPER:
Learn how roadmap to effective eGovernment provides you with a pragmatic, manageable and cost-effective guide to identify which pieces of your information infrastructure can be strengthened to become a high-performance government agency.

WHITE PAPER:
There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.

WHITE PAPER:
Government agencies have begun to follow private-sector companies in leveraging social media, but may still have questions regarding the tools, processes, and organizational changes required to make social media work. This informative resource details the five top considerations for government agencies looking to deploy social media strategies.

WHITE PAPER:
Faced with tigher budgets, the federal government is also moving into cloud technology. Access this white paper to explore how new technologies are enabling the government to address unique security concerns while reaping cloud benefits.

WHITE PAPER:
People are quickly navigating to a more mobile environment and many individuals are urging government agencies to develop online services. In the past, certain aspects of online sharing have caused government agencies to hesitate, but this white paper helps outline some of the benefits of online systems.

EGUIDE:
Information security practices of government organizations is at an all time high as attackers begin to focus on critical infrastructures and resources. This expert e-guide, presented by SearchSecurity.com, explores where government organizations need to direct their efforts in order to understand and properly mitigate critical threats.

PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

PRESENTATION TRANSCRIPT:
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.

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