PRTG Manual: Alarms

The Enterprise Console has a tab-like interface. Using the tabs you can navigate through various pages with information about your monitored objects, such as your network status and monitoring results, for example, as well as access maps, reports, tickets and settings.

In the Alarms tab you can show the alarms of all active PRTG core servers. To do so, select All PRTG Servers from the server selection in the upper-right corner.

The alarms list shows all sensors that are currently in a Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. Sensors in other states (for example, Up, Paused, or Unknown) do not appear here. This is useful for keeping track of all irregularities in your network.

Using the options Error, Warning, and Unusual, you can hide and show sensors in the respective status by removing and adding a check mark. When choosing Error, this includes sensors in the states Down, Down (Partial), and Down (Acknowledged).

Click Show as Gauges to show the sensors on the Alarms tab represented with gauges.

If the list has more than one entry, you can also sort the items by the contents of a certain column. To sort, simply click once or twice on the header of the column you want to sort by.

From this list view, you can select multiple items to apply the same action to them, for example, Edit | Scan Now.

You can select multiple items by the following means (you can also combine them):

Click and hold your left mouse key while pointing to the lines you want to select

Hold the Ctrl key while clicking to toggle the selection status of a single line

Click a line and hold the Shift key while clicking another line to select all lines in between.

If the alarm condition clears, the sensor usually returns to an Up status immediately with the next sensor scan.

To acknowledge an alarm, right-click a sensor entry and choose Acknowledge Alarm... from the context menu, enter a message, and click the OK button. The message will appear in the last message value of the sensor. You can choose between: Acknowledge Indefinitely..., acknowledge For 5 Minutes..., For 15 Minutes..., For 1 Hour..., For 3 Hours..., For 1 Day..., or Until....

If you choose Until... a dialog box appears:

Acknowledge Alarm until

Selected Objects

Shows the sensor(s) that you want to acknowledge the alarm for. You can acknowledge alarms for more than one sensor using multi-edit.

Message

Enter a text, for example, the reason why you acknowledge the alarm. Please enter a string or leave the field empty.

Until

Select the date when the acknowledge status will end. Use the date time picker to enter the date and time.

If the alarm condition still persists after the specified date, the sensor will show a Down status again.

To return the sensor to a Down status before the specified date, you can Pause and then Resume the sensor via the context menu.

Only users with write access rights may acknowledge alarms. You can give read-only users the right to acknowledge alarms, too. See section User Accounts Settings, section Account Control.