Vermont 911 outage affected 83 callers

David Tucker, executive director of Vermont's Enhanced 911 board, tells Vermont Public Radio (http://bit.ly/V7rg0K) state workers have been attempting to contact everyone who called. He said most people were able to get help by calling their local police department directly.

The company that runs the system said Wednesday's outage was caused by a "double equipment failure" followed by another error that left the system unavailable.

Intrado, of Longmont, Colorado, said it goes to great lengths to ensure the 911 system has multiple layers of redundancy.

Tucker said Intrado's five-year $10 million contract with the state expires in June 2015. He said the state is in a bidding process for a 911 service vendor after that.

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