Network Engineer

Job Description

My client a major player in the professional service sector. Due to expansion they are currently recruiting for a talented CCNA qualified Engineer to join their team.

About the role.

The successful candidate will be responsible to provide remote technical support for customers. You will be the link between 1st Line NOC and the specialist engineering groups and become a key member of their team dedicated to providing a high level of customer service and commitment to their customer base.

Responsibilities

Provide timely responses any incidents which could include investigation, troubleshooting, diagnostics or data analysis

Recognise, identify and prioritise incidents in accordance to requirements, policies and operational impact

Technical ownership of all incidents and clear and concise ensuring to maintain customer satisfaction

Work alongside the Service Desk and other teams

Review performance repots and identify trends and changed to help us continuously improve and grow

Maintaining and updating documentation and technical databases

Key Skills

Experience of working a shift-based NOC role

Strong technical diagnostic ability

Excellent Problem-solving skills

Engagement with Vendor TAC

Two years Networking experience

Ability to build trust and a collaborative relationship with all stakeholders and colleagues

Excellent customer service skills

Qualifications:

CCNA or JNCIA level Networking Qualification

Benefits

33 days holiday, including public holidays, plus the option to buy or sell five days each year

Company pension scheme

A range of family friendly policies including childcare vouchers

An employee-funded car leasing scheme

Occupational health support

Telent Rewards Scheme

Training budget

Career Progression

Qualifications:

CCNA or JNCIA level Netwirtking Qualification

Benefits

33 days holiday, including public holidays, plus the option to buy or sell five days each year