Re: Phone service suspended. Bill paid and still no service.

on ‎08-04-201918:19

Can't call 789 or 150 even though texts were sent saying to call when my services have been suspended. Only option via live chat is to speak to someone at upgrades but they can't help as they can't access my account.

Re: Phone service suspended. Bill paid and still no service.

on ‎08-04-201919:46

You're not wrong there. I had a quick google and it came up with similar posts in this forum about the impossibility of getting reconnected. Been a customer for 8 years and it's my first missed direct debit ever, pay the bill online ( only £25 ) and set up a new direct debit....but still services suspended. Then you receive text messages from Virgin saying call them to rectify the issue even though they have suspended incoming and out-going call. Why they suspend the ability to make a call to Virgin is beyond me.

Re: Phone service suspended. Bill paid and still no service.

on ‎09-04-201913:27

This is mainly a customer to customer forum. vm mods are active on here, but the response times vary from a few hours up to about a week.

I believe the threads appear for them differently to on here. If there are responses to the questions, they could get the impression that the subject is progressing in the community forum (obviously not for you though).