While attempting to update our Dashboard last week, we encountered a technical problem that removed some administrative data concerning orders and invoices from Wednesday 3/19 to Friday 3/21. If you placed any orders, paid a renewal fee or created a new site during those days, that information is not in our system at the moment. As a result, you may have received an invoice for services that you already paid for or you may have created a new account and now can’t access it.

I want to stress that there was no security breach. No data was stolen. We have all of the data in our back-ups.

This afternoon beginning around 3 PM ET, we are going to be taking the Dashboard offline so we can get all that data back into the system and up to date. We estimate this process will take about 3 hours. During this time, you will not be able to login to the Dashboard. Therefore, you will not be able to place orders, make payments or edit websites built with our NE1 Web Builder. All websites will continue to be fully functional to website visitors.

We apologize for the inconvenience. And we hope to have all of these rectified by 6 PM ET today.

Thanks for your patience and understanding. And thanks again for the opportunity to help you achieve your mission online.