Vent: So irritated about the place where I bought my dress…

I ordered my dress back in early June and here it is January and I have no dress. I was in the dress shop the week before Thanksgiving and they called the designer to see the status of my dress. Good news! The dress had shipped out that day (what luck, right?)

So… I get back from my trip out of town for Thanksgiving expecting my dress to be in. Nope. I wait another week and then call (because now it’s been 3 weeks since it shipped). “We don’t know the status of your dress, we will call you back either Thursday or Friday”. Since it was a Monday, I thought that was a long time to wait for a call back. No call. Okay… call back again… “It’s not here… we’ll have someone call you back at the end of the week” … still patient and nice…

Then FINALLY after my 3rd call, I get a call back (they left a message) from the shop dress buyer saying “I’m not sure if anyone told you but the designer sent your dress in the wrong color and didn’t have another dress in the same color to send out, so they have to completely re-make your dress” And it should end up here mid February with my wedding at the end of March. Which leaves me NO time to do any of the custom embroidery that I was going to do to it.

The problem is that my dress isn’t standard. I’m 6 feet tall, so the dress has custom length for the skirting and bodice. So how on earth would they be able to send me a dress from the shop even if they did have one in the right color? So now I’m upset because I am afraid that they’re going to send me a dress that is too short because they’re now rushed and probably forgot that the dress has custom measurements.

And why the hell couldn’t anyone tell me this before? I kept thinking that maybe my dress was lost in transit or stolen or something. They should have called me when they found out the mistake and kept me in the loop.

I called the shop the day after I got the message, but then no one was answering the phone. After trying all day to get in touch with them, I finally drove all the way over there just to have them not be able to help me because the dress buyer wasn’t there and wasn’t answering her cell.

So now they are supposedly going to get back with me on Monday after they talk to the designer to make sure the custom measurements are being applied to my dress. I am just sooooooooooo frustrated. Thanks for giving me a place to vent 🙂

Ugh that is infuriating! I can totally relate.. I’m 6’1″ so it is a DISASTER for us tall girls if a dress doesn’t come in time or isn’t right or whatever. It’s not like we can go buy a sample from somewhere. Are they going to compensate you in any way for this mess? You should ask for something!

Hopefully it does come in the right lenght/colour and you still have enough time to make the changes you want. Where are you doing your alterations? for the hell they put you through if it’s the same bridal salon, I would MAKE DAMN SURE they put a rush on your alterations for you, without any additional costs, talk to them about that tomorrow when they call to make sure.

@NovaGrey: Wow that is awful! What bridal salon did you go with in the Bay Area? Just curious. 🙂

I had issues my dress too. It arrived really early but they didn’t want me to bother coming in to see it until about a month before for alterations. Whe I did finally see it (March, wedding in May) the entire beading design on the front was crooked! I literally got another dress about two weeks before my wedding, it was beyond annoying. My veil was wrong four different times as well (custom).