IMPORTANCE-PERFORMANCE ANALYSIS TO ARJOSARI TERMINAL

SEDAYU Agung

Abstract

Public transport is one of the important solutions to solve transportation problems in Indonesia. At this present, the level of congestion and traffic accidents were very high. This was caused by increasing in using cars and motorcycles. This condition is not matched by public transport services that are decreasing in quantity and performance quality of the vehicles. Therefore with the issues it needs improve public transport services that are reliable and cheap. This study suggests efforts to improve public transport services based terminal user perceptions. This study location is Arjosari terminal. The method is Importance-Performance Analysis (IPA). The analysis results obtained service attributes include assurance, responsiveness, performance, aesthetics, easy, reliability, durability, frequency, comfort, and the availability of facilities. The results get priority to be repaired include security protection and safety, Aesthetics waiting room, no long in waiting time, provide information and complaint center, and the available of Goods repository.

Jarsemskiene, I. (2009). Research In The methods of Analyze the Productivity Indicators of Transport Terminals. Journal of Transport Research Institute, Lithuania Vilnius Gediminas Technical University, 1-9.

Kido, E.M. (2005). Aesthetic Aspects of Railway Station in Japan and Europe, as a part of "Context Sensitive Design for Railways". Transport Studies Tokyo-Japan, Journal of Eastern Asia Society, 6, 4381-4396.

Saputra, M. et al. (2010). User Satisfaction Analysis on Service Performance of Metro Makassar Terminal. Postgraduate of Civil Engineering of the Tenth of November Institute of Technology, Surabaya-Indonesia, 1-11.

Sholichin, I. et al. (2005). Analysis of Capacity and Level of Service In Bojonegoro Rajekwesi Terminal. National Seminar on Planning and Engineering V Postgraduate of Veteran National Development University, Surabaya-Indonesia, 1-10.

The Journal is published by The Institute of Research & Community Outreach - Petra Christian University. It available online supported by Directorate General of Higher Education - Ministry of National Education - Republic of Indonesia.