MTN Nigeria Massive Graduate Recruitment, June 2017. Apply Now

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognizable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Title: Officer, Customer Support

Core purpose of the Job

Ensure top quality customer support in all areas of key account management

Education

First Degree or equivalent in Social or Management Science Course

Membership of Professional Customer Service/Relations associations will be an added advantage

Experience

Minimum of 3 yearsâ€™ experience in an area of specialisation; with experience working with others

Account Management

Customer Service/Relationship

Experience in a customer service environment in the telecommunications industry.

Reporting and advanced proficiency in the use of Microsoft Excel spreadsheets and MS Word

Work with user departments to define roles and access rights to be created for all users in line with business requirements

Ensure proper documentation of all user systems and provide user guides for new and/or modified systems

Engage with vendor service support groups to bring resolution to system performance or other processing issues

Provide customer service in terms of problem tracking, troubleshooting and systems fault resolution

Job Title: SM Lifestyle Products

Core purpose of the Job

To position MTN Nigeria at the forefront of technological innovation within the telecomâ€™s sector, through the development and support of MTN-branded, and 3rd Party content, portals and services that will attract and retain customers, grow ARPU and create new revenue streams

To manage the lifestyle product and service lifecycle which includes enhancements of existing products and services

To assist to analyse market data and customer insight to identify profitable opportunities, make decisions, develop the roadmap and collaborate with strategic partners to deliver world class lifestyle solutions that capture market share, drive optimal customer engagement and increase revenue.

Education

A first degree or post-graduate diploma in Marketing, Accounting, Business Administration or a related discipline.

A first degree or post graduate diploma in Engineering and/or Design

Training and certification in project management

Experience

At least 10 yearsâ€™ experience which includes:

5 years in product Development and management experience in a Telecommunications- related environment.

Minimum of 3 yearsâ€™ experience in advance Project Management.

Minimum of 3 yearsâ€™ experience in co-coordinating a number of external agencies and suppliers

Minimum of 3 yearsâ€™ experience in dealing with senior stakeholders within an established organization.

Job Summary

Work with management and other key contributors and stakeholders to manage the translation of the Digital Product Development strategy into a Lifestyle innovation strategy, roadmap and product portfolio mix, and communicate these effectively with the team;

Manage and enforce all subscription business rules on HSDP, Play, charging and other VAS platforms. From access channels to product fulfilment.

Increase Lifestyle performance and grow the portfolio and its contribution to the overall revenue of MTN Digital, ensuring that MTN maintains its position as a world class leader in Lifestyle products and services;

Collaborate with Solutions Delivery team to create strategies and plans by which technology will be developed or adapted to meet market needs and leverage opportunities;

Monitor and analyse new Lifestyle related technology trends and innovations, make recommendations to management on their potential applications to the business and use data analytics to inform product development decisions;

Ensure trends and patterns pertaining to customer requests and needs are identified and used to continually improve all aspects of product and service delivery.

Drive best practice, continuous improvement and innovation of products, services, processes and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.

Drive research on various platforms and document competitive social, monetization and game features and ensure that optimal content is sourced for various target markets;

Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines around Lifestyle content;

Lead the establishment and maintenance of Lifestyle quality/process standards that will enhance the customer experience and cost efficiency.

Manage the Lifestyle hierarchy, usability, and usersâ€™ requirements and needs.

Maintain a strong understanding of the marketplace and current and evolving opportunities for mobile operators and other industries with regard to content.

Supply and co-ordinate resources for development of products to address existing market segment needs

Drives successful launch of content, and participates in key sales situations and events for these services.

Develop new business models and solutions for new and existing Lifestyle products

Introduce, customize and enhance new products and services

Proffer solutions that can withstand exposure to a fluctuating market in the long term

Develop flexible means of response to changing needs

Develop products & service using multiple technologies to actualize company mission

Job Title: Senior Manager, Business Analysis & Planning

Core purpose of the Job

To drive policies and procedures that monitor and support the organizationâ€™s planning and business case development process by providing analysis and advice to Management in the areas of marketing campaigns, analytics, churn management, revenue enhancement, pricing and tariff administration/controls.

Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNNâ€™s internal and external customers to transform the MTNNâ€™s revenue.

Drive an increase in MTNNâ€™s Net Promoter Score

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.

Partner with MTNNâ€™s Ecosystem Partners to deliver business value.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service

Provide advice in the formulation and development of Business Intelligence framework, policies and guidelines and ensure compliance of operations with MTN policies and procedures.

Contribute to the development Business Intelligence strategies and initiatives to meet targets in alignment with the division /MTN corporate strategy and in response to events or changes impacting departmental activities.

Assess resource requirements for the department, propose budget and actively monitor the approved budget, ensuring it is used in accordance with MTN expenditure regulations.

Research and understand best practice in tariff planning and strategy and review MTNN tariff/pricing strategy on all commercial /retail tariffs and interconnected tariff regimes and ensure quality in accordance with best practice /MTN standards.

Review the budget process and ensure that quality drivers/assumptions for business plans and the business rules are correctly applied to the process and the forecasting scenarios; and improve continually the forecasting strategy and methodology for MTNN.

Carry out quality assurance on business plans and pricing analysis in alignment with MTN business planning methodology and pricing strategy.

Coordinate/Liaise with departments within Marketing and MTNN on feasibility of any new or modified product or promotion and or activity that requires a financial assessment, to fully understand the impact on MTNNâ€™s business plan.

Manage the monitoring of product / promotion / activity to ensure that it adheres to MTNNâ€™s business plan.

Assure integrity of financial modeling projects and review the feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.

Review business processes within the department for effectiveness and efficiency in services, identify areas for improvement and execute action plans to eliminate process dysfunction.

Interact with regulatory authorities to ensure all aspects of the telecoms industry in Nigeria are properly understood and build relationships with other telecommunications networks to ensure that MTNN is on the forefront on its tariff strategy

Identify, evaluate and track the development needs and performance of staff within department, providing opportunities for staff to build on the companyâ€™s investment in their training and improve productivity.

Coach and mentor the Business Intelligence team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development

Job Title: Senior Manager, Segment Planning & Reporting Intelligence

Core purpose of the Job

To maintain the organizationâ€™s competitive position and profitability by formulating research and development programs; planning and directing all aspects of the organizationâ€™s research and development policies, objectives, and initiatives.

Education

First degree in Social science or any relevant discipline / Masters advantageous

Post graduate degree in a related field or an MBA is an advantage

Professional Qualification from a recognized Customer Relations Body

Experience

Minimum 10 yearsâ€™ experience including:

Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry

4 yearsâ€™ experience in Business Strategy Formulation and Planning

5 yearsâ€™ experience in Customer Journey Mapping and Blueprint Development

3 yearsâ€™ experience in Business Intelligence, Reporting and Analytics

Worked across diverse cultures and geographies advantageous

Job Summary

Developing and implementing Processes that are aligned to achieving all elements on the financial component of the business score card.

Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains.

Develop strategies and champion customer centric culture across the organization and develop/reform relationships with internal and external customers to transform the revenue.

Strategic Partnerships with leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.

Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide integrated telecommunication services.

Partner with MTNNâ€™s Ecosystem Partners to deliver business value.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Review internal and external activities in relation to the telecommunications industry and direct the development of business goals, policies, objectives and targets as part of the companyâ€™s planning and budgeting process.

Manage the development of viable plans for the operations of the department to support the companyâ€™s strategic initiatives detailing clear implementation roadmap and milestones.

Evaluate internal and external sources of intelligence on a continuous basis and carry out telecommunications industry related research / analysis to establish policies in conjunction with Senior Management.

Review and approve proposed forecasts and trends for traffic volumes and flow to the Call Center to ensure achievement of key KPIs.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Partner with MTNNâ€™s Ecosystem Partners to deliver business value.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Define and develop a robust capacity management and governance framework to enable the company manage current and future capacity requirements on all IT infrastructures.

Evaluate and project the impact of actual or proposed changes in hardware and software structures, estimating growth for the demand of application services and infrastructure and regularly presenting current and project system capacities to management.

Produce Capacity Plans and document current utilization and forecast requirements, as well as support costs for new application releases.

Review business plans for MTN Nigeria and manpower imperatives for the organization and determine the organisationâ€™s manning requirements/ manning levels and ensure efficient allocation of manpower for organization effectiveness.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Partner with MTNNâ€™s Ecosystem Partners to deliver business value.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Job Title: Senior Manager, Risk Management

Core purpose of the Job

To assist Senior and Executive Management with the implementation of proper best practice Risk Management framework, policies and processes; promote competence, awareness and integration, and facilitate an efficient reporting protocol on risk exposures and prevention strategies to key stakeholders.

Education

B.Sc/B.Eng in Any numerate discipline

Risk Management qualification would be an added advantage

Professional Certification â€“ ACA or ACCA or CIA is required.

Experience

Minimum of 10 yearsâ€™ experience in Risk Management in a Telco, Consulting or an audit firm

Minimum of 3 yearsâ€™ experience in an area of specialization; with experience in supervising/managing others

Experience working in a Large organization

Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry

Worked across diverse cultures and geographies advantageous

At least 3 years financial experience in Business Risk or Auditing

Training

Risk management tools

Computer and systems training

Project Management

Principles and practices of ERM

Job Summary

Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving elements on the business score card.

Participate in the review of business processes (headcount, process optimisation etc), to drive efficiency gains.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Provide timely and quality reports to stakeholders including escalation of risk issues in line with appetite and escalation process.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Partner with MTNNâ€™s Ecosystem Partners to deliver business value

Review internal and external business environment and provide input into the development of plans for the roll-out of Risk Management in conjunction with the Business Units across MTNN, in alignment with the Group Risk Management Framework.

Analyse long term implications of actions on the viability of the business from a broad perspective and assess the impact of risk management decisions and recommendations on other areas in relation to the organisation

Develop, implement and fine-tune methods, processes and systems to enhance divisional performance and ensure MTNNâ€™s operations are driven by best practices to achieve continuous improvement and foster innovation.

Provide input into the development of risk management policies and procedures and develop operational plans and targets in alignment with MTNN business strategy.

Implement and maintain Business Risk Management policies and procedures and ensure periodic review of their effectiveness and impact.

Facilitate enterprise-wide risk assessments, mitigation and ownership in all Business Units across MTNN including annual Principal Risk assessment workshop with Excom, in line with the Group ERM framework.

First degree in Electrical/Electronics or Telecommunications Engineering or related discipline

Experience

Minimum of 3 yearsâ€™ experience in an area of specialisation

Experience working in a medium organization

Experience with a GSM or Wireless Telecomm operator

Experience working in a multi-vendor network

Experience with Ericsson, Huawei and ZTE equipment will be desirable

Training

Training on the BSS aspect of a GSM network

Radio planning and optimization of GSM and UMTS network

Training on vendor equipment and software

New technologies training

Job Summary

Coverage â€“ Ensuring that coverage is provided in all areas where MTN subscribers live, work and play and to maintain parity with the competitor where necessary.

Produce Cost Effective radio designs – ensuring the network will be designed and built in the most cost effective way possible, e.g. rooftops/existing towers/water towers are easier and cheaper to build than greenfields

Network Planning functions within the region which will be measured by:

Capacity – Ensuring that at any time the network will be able to accommodate the subscriber level anticipated 3 months ahead

Technology integration â€“ Ensuring that multiservice sites (2G, 3G, etc) are properly designed and integrated with minimal complexity and good Inter Radio Access Technology performance.

Time – Ensuring that network planning and site acceptance will be carried out in a manner to allow sufficient time for acquisition, construction and implementation of BTS and transmission links

Maintain at all times a detailed knowledge of the behavior and status of all sites in the region of responsibility. This includes:

The clutter data and propagation models (Planning Tool: Asset) will be checked at regular intervals to ensure that they offer a true reflection of the propagation environmentÂ·

Maintain the integrity of the contents of planning tools (esp. ASSET, and other records) and minimize discrepancies from live network

Execute the nominal radio coverage and capacity rollout design for the region

Carry out the detailed RF design to conform with the nominal rollout plan

Monitor and analyze network performance and configuration to ensure KPIs are in conformance with targets for the region

Continuously analyze traffic, utilization and subscriber growth in order to foresee needs for capacity expansion.

Review, prepare and load cell data for integration of sites onto the network.

Evaluate, verify and supervise the planning of MTNN radio networks by managed service

Ensure value is created from Customer engagement & Operations:

Maintain accurate and thorough Knowledge of the network, especially in assigned region/areas to aid decision making by stakeholders

Job Title: Regional Security Coordinator (Abuja & Asaba)

Core purpose of the Job

To deliver excellence in the coordination of security services in area of responsibility, ensuring that MTNN staff, Assets and Business are protected, thereby enabling greater growth, profitability and enhanced customer satisfaction

Effectively and efficiently coordinate Security efforts in area of responsibility by ensuring that security personnel in the Region are given proper orientation and training, assigned jobs/roles per their competencies and motivated to put in their best performance towards achieving MTN Nigeria corporate objectives.

Security Liaison/ Intelligence â€“ maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.

Investigations â€“ carry out specific investigations on wrongdoing by staff and criminal activities targeted at MTNN

Security Liaison/ Intelligence â€“ maintain a harmonious relationship and contacts with various cadre of various security agencies (Police, Military, SSS, etc) in area of responsibility. Also, exploit the relationship to gain relevant intelligence information that will ensure better protection for MTNN personnel and operations.

Participate in the selection of patrol staff, staff training, coaching and mentoring and work with employees to implement discipline procedures and execute tasks according to approved guidelines and procedures

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTNâ€™s VB and values.

Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Job Title: Project Manager

Core purpose of the Job

To plan, manage the CAPEX execution and reporting manage and allocate resources for the execution of IS projects in line with the needs of all business units in the organization and MTN N business plan.

Network and build solid relationships with internal units and relevant third parties and develop a close working relationship with relevant information sources to provide an integrated service.

Coordinate, coach and influence external partners and essential support departments across MTNNâ€™s business units to deliver a seamless pre-sales and post-sales service experience.

Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.

Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones and time frames.

Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.

Close out project ensuring all resources are accounted for and released appropriately.

Job Title: Business Analyst Pricing & Analytics

Core purpose of the Job

To support a product from inception to implementation by providing management with financial information e.g. financial feasibility, ongoing performance, revenue splits, rates to be applied as well as determining the business rules relating to the product

Complete financial models that depict financial viability of product, rates to be applied and revenue shares.

Evaluate the impact of various management proposals, provide supporting data and information for decision support and maintain formal processes through to proposal (Business Cases Development).

Evaluate the impact of MTNN Value Propositions and P&S to ensure that insights on performance and review of such (VP and P&S) are provided for decision making.

Incorporate business rules within a financial model to enable the effective evaluation of the product.

Recommend alternative business case and/or financial scenarios to achieve the most favorable financial return and risk profile for MTNN.

Research and provide on-going reporting and performance monitoring on useful competitive intelligence from multiple data sources

Prepare pricing and proposition documents for management approval as per agreed process design.

Supervise Tariff Administrator to ensure rates have been setup on the rating systems as approved on the rate control documents.

Monitor and ensure adherence to MTNN tariff strategy and ensure all documented and implemented rates are as approved by the Business.

Benchmark competition and international operators tariff regimes in order to advice and recommend appropriate actions to the Business.

Prepare pricing and proposition documents for management approval as per agreed process design.

Team up closely with Product and Services, Business and Consumer Divisions (Marketing Department) to provide continuous 2-way communication regarding the financial aspects of the product under assessment.

Participate in the entire project lifecycle from new product evaluation and product implementation to ongoing product evaluation

Act as a key partner to the creation of appropriate business case financial metrics and the continual assessment of the appropriate application of these metrics to financial analysis

Ensure customers engagement when Proffering financial advice, guidance and analytical support to the department to ensure negotiated contracts adhere to the future profitability expectations of MTNN and minimize risk to the business

Work cross-functionally with other departments / teams to provide front-end and ongoing decision support for key business and financial decision

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTNâ€™s VB and values.

Minimum of 6 yearsâ€™ experience in Risk Management in a Telco or an audit firm

Minimum of 3 yearsâ€™ experience in an area of specialization; with experience in supervising/managing others

Experience working in a medium organization

Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

Process documentation and review

Business risk management

General management

Job Summary

Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card.

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.

Serve the Divisionâ€™s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive an increase in MTNNâ€™s Net Promoter Score.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Maintain effective working relationships with internal and external suppliers.

Coordinate, coach and influence external partners and essential support departments across MTNNâ€™s business units to deliver a seamless pre-sales and post-sales service experience.

Develop and manage work programs for audit projects /assignments (i.e. define timelines and monitor adherence) as well as perform quality control and assurance.

Perform an assessment of risks and internal controls and identifying areas of non â€“ compliance as well as identifying weaknesses, inefficiencies and operational issues.

Track and monitor key business processes, identifying servicing/operational constraints and gaps, analyzing and providing feedback/recommendation to attaining service excellence and cost effectiveness.

Perform financial, operational, system and process audits of the MTNNâ€™s business units and operations and identify process dysfunction, causes and possible solutions, as well as establish the approach to delivering related improvement initiative.

Periodic review of customer service plans to track and manage EBU Run rates

Manage performance, engagement and motivation of ALL customer support staff in assigned enterprise customer segment

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Maintain effective working relationships with internal and external suppliers.

Provide leadership, guidance, support and direction for Customer Support Partners

Engage major stakeholders in various units/divisions to ensure resolution of ALL customer support related issues

Implement ALL customer support SLAs, service plans and PPPs for strategic customer segment

Take overall responsibility for account receivables from customers in segment

Implement the Strategic Enterprise Customer Support framework while measuring and monitoring overall team performance with regards to customer satisfaction on all customer touch-points

Manage/implement churn and retention strategies by proactively managing all churn indicators, identifying and mitigating against such.

Drive 90% field presence via setting and tracking daily/weekly calls

Facilitate the provision, execution and management of customer support OPEX and other budgetary provisions

Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Manager, Regional Sales

Core purpose of the Job

To develop and drive the Regional Enterprise Business to include SME, Corporates and Public Sectors sales strategy in the regions to ensure return on investments, profitability and customer satisfaction

To develop VAS, Mobile Financial services and Enterprise solutions campaigns that build strong brand equity as well as guide customers into the immersion of a bold new digital world so they can make progress in life.

To develop a communication message that will position MTN as network of choice in the minds of individual customers and business entities thereby achieving mental leadership in the adoption of products, services and solutions.

Leverage brand assets to drive customersâ€™ acquisition, retention and incremental usage across all customers and Business segments.

Education

First degree in any related discipline

Experience

Minimum 6 yearsâ€™ experience which includes:

5 yearsâ€™ experience in brand management or Communication in a marketing department/advertising agency in supervisory role

Developing and implementing Marketing Processes that are aligned to achieving all elements on the business score card.

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.

Contribute to the understanding of the financial strength of key projects involving changes in subscriber numbers, cost of product/service delivery, Marketing spend, average revenue per user (ARPU), return on investment etc and proposing next steps

Serve the Divisionâ€™s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive an increase in MTNNâ€™s Net Promoter Score.

Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.

Work with relevant units to develop products/services based on strong profiling of particular groups of customers. Develop initiatives to increase customersâ€™ satisfaction via the customer management process.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Liaise with various stakeholders (departments, agencies/suppliers) to ensure smooth implementation of planned retention initiatives and ensure that such initiatives are implemented within budget.

Provide Brand support to other functions like HR/Network group/IS and CR.

Manage the strategic frame work for the development of Brand theme communication plans and campaign and monitor associated budget, ensuring compliance with expenditure plan.

Develop and execute brand equity building strategies for Master Brand.

Develop rollout plans and route to market strategy for all Master brand initiatives.

Liaise constantly with vendors on matters relating to third party employees, e.g. quality of work, disciplinary, welfare etc and ensure accurate reconciliation of vendor invoices.

Manage and monitor third party stall contracts.

Provide support and advise third party vendors on people issues e.g. staff retention, training, career management, etc.

Ensure that the third party employees seconded to MTNN comply with policies, processes and procedures and assist in the effective implementation of these policies and procedures.

Job Title: HR Manager, Business Partnering

Core purpose of the Job

To ensure that HR strategy is implemented in line with regional/divisional business plans and that HR policy, procedures and processes are understood and consistently implemented.

To provide dedicated human resources client service, advice and guidance to Line Managers and individual staff members

Education

A first degree preferably in Social, Human and or Behavioural Sciences

A professional qualification of CIPMN, CIPD, SHRM is desirable

Experience

Minimum 6 yearsâ€™ experience which includes:

Minimum of 3 yearsâ€™ experience in an HR Position; with experience in supervising/managing others

Experience working in a medium to large organization

Experience in providing HR services and HR Administration

HR Consulting

Recruitment

Employee engagement

Experience in Business Partnering

Industrial Relations and Employee Relations

Job Summary

Developing and implementing HR Processes that are aligned to achieving all elements on the business score card.

Participate in the review of Business Processes to drive efficiency gains.

Serve the Divisionâ€™s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.

Drive an increase in MTNNâ€™s Net Promoter Score.

Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Engage Line Executives and other key stakeholders in determining business needs and proactively contribute to the development of strategic HR solutions in collaboration with the Centre of Excellence (COE).

Provide effective business partnering services to the line, ensuring clear and efficient business processes are operated and communicated to the line, as well as ensuring periodical review of defined service level targets.

Provide guidance to line managers on HR policies, ensuring the right interpretation of the policies are applied in managing human resources in the division and champion the implementation of new HR policies.

Facilitate the resolution of grievance, conflict and complex relational issues within assigned Division in line with HR policies and guidelines.

Work cross functionally with the industrial relations team to advise and support Line managers and supervisors as required on grievance and disciplinary matters within the division.

Collaborate with the Talent Team and Business to identify, engage and retain talents within the organization and provide input into career development plans for employees.

Manage departmental level Talent sourcing and acculturation processes in conjunction with the Attraction & Recruitment team to ensure adequate, available talent pipeline and timely resourcing.

Manage headcount of assigned division to ensure optimal staffing and provide input on business unit restructuring.

Facilitate senior management road shows for assigned Division to ensure proper employee engagement and work closely with management and staff to improve work relationships, build morale, increase productivity and retention.

Review and analyse information and data with respect to human resources activities within the division and collate activity reports for submission to HR senior management.

Liaise with Divisional Executives to analyse trends using HR metrics to develop interventions to enhance, recognise and reward employee performance.

Identify training requirements of team members, develop programs to address knowledge gaps and to enrich knowledge repository within the department.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Manage exit process in line with HR policies, processes and procedures.

Job Title: Integration Support Manager

Core purpose of the Job

End to end impact analysis of new solutions accessing the impact to multiple systems, infrastructure and business processes.

Support the delivery of new solutions through reviews, analysis, integration recommendations, technology advances and software evaluation.

Define and implement of process enhancements across IS applications and impacted business units.

Interface between IS Infrastructure Team and IS Applications Support Teams to ensure optimal capacity planning. Prepare documentation to support new or enhanced functionalities to IS Applications.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Maintain effective working relationships with internal and external suppliers.

Coordinate, coach and influence external partners and essential support departments across MTNNâ€™s business units to deliver a seamless pre-sales and post-sales service experience.

Provide quality support in the analysis, design, development, maintenance, and modification of existing/new solutions.

Assist in developing application and management frameworks, processes and procedures in line with the MTN standards and in alignment with MTNNâ€™s corporate goals and objectives for ICT.

Analyse and design applications based on business, technical and system requirements and oversee the implementation of the solutions, ensuring the minimization of manual touch points in the application.

Develop the project scope, problem statement and goal statement, assist with project-planning and co-ordinate input and maintain plans throughout project life cycle.

Monitor and maintain the performance of applications within the business, ensuring constraints and new requirements are documented and updates are created accordingly.

Participate in the selection of suitable technologies and determine appropriate technologies that are effective and efficient and in line with approved rules and procedures.

Manage and provide direction for the application team in support of business operations and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.

B.Sc/B.Eng/HND in Computer Science or Engineering or any similar Qualification

Professional Certification â€“ CISA is required.

Possession of CISM, CISSP or CIA will be an added advantage.

Experience

Minimum of 6 yearsâ€™ experience in Risk Management in a Telco or an audit firm

Minimum of 3 yearsâ€™ experience in an area of specialization; with experience in supervising/managing others

Experience working in a medium organization

Strong Data Analytics skill with SQL, ACL, BIB, SAS etc.

Training

Internal audit

Fraud management

Business risk management

Internal controls

General management

IT Audit (ISACA, ISO)

Job Summary

Support the Shareholder return strategy by developing and implementing Business Risk Management Processes that are aligned to achieving all elements on the business score card

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains.

Serve the Divisionâ€™s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive an increase in MTNNâ€™s Net Promoter Score.

Meet with management on matters that bothers on risk management, internal controls and corporate governance processes.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Maintain effective working relationships with internal and external suppliers.

Coordinate, coach and influence external partners and essential support departments across MTNNâ€™s business units to deliver a seamless pre-sales and post-sales service experience.

Plan IT audit procedures, oversee a team of auditors and ensure their investigation is in compliance with MTNN and government standards.

Identify significant risk(s) associated with strategic objectives of the company and provide input into annual audit plan accordingly.

Develop and record a plan for each engagement reflecting the scope and objectives of the audit assignment linked to the significant risk exposure within that particular environment.

To account for all company-wide Financial Operations activities (Fixed Assets, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders

Education

A first degree/ HND in any discipline, but a finance and management related degree is desirable.

A professional accounting qualification (ACA, ACCA, CPA, CIMA).

Experience

Minimum of 3 yearsâ€™ experience in a finance function.

Experience working in a medium organization

Experience in core accounting function

Knowledge of Microsoft Office tools

Experience in using an ERP system is desirable

Experience in Finance functions in the telecommunications industry would be an added advantage

Job Summary

Review relevant general ledger accounts (Income statement and Balance Sheet), the Age analysis of Balance Sheet accounts, relevant general ledger/sub- ledger accounts, reconciliation of weekly and monthly performance reports, relevant schedules and reports for accuracy and completeness in line with set accounting standards.

Review and approve journal vouchers and other financial transactions for posting in ERP systems.

Supervise the implementation of finance policies, processes and procedures and ensure strict adherence to established internal controls, MTN PPPâ€™s, IFRS, IAS and GAAP.

Work with Financial Operations Manager to prepare departmental budgets and provide support in daily unit administrative activities in line with the strategic objectives.

Provide input into relevant management and board papers, review supporting documents/back up schedules to meet audit and regulatory requirements as well as analyse/interpret data to facilitate decision making.

Ensure efficient optimisation of databases/systems and prompt resolution of all reconciling items.

Monitor and report on key performance indicators in order to meet all month end reporting deadlines.

Oversee daily operations of the department as well as safeguard company assets and maintain customer/vendor relationships.

Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and identify opportunities for team members.

Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTNâ€™s VB and values.

Job Title: Financial Operations Analyst

Core purpose of the Job

To record all company-wide Financial Operations functions â€“ Fixed Assets, Revenue, Expenditure and General Ledger and support various divisions on financial issues.

Education

B.Sc./HND in any discipline but finance related degree

Part qualification in any recognized professional accounting examination (ACA, ACCA CPA, CIMA etc.)

Experience

Minimum of 3 yearsâ€™ post NYSC experience in a finance function.

Experience in using an ERP system.

Financial modelling/ forecasting experience.

Experience with BI tools, SQL reporting and analysis.

Knowledge in Microsoft Office tools.

Job Summary

Provide operational support for the division including maintaining the budget, Profit and Loss accounts, special programs and contract analysis.

Analyse the general Ledger transactions (Capex, Opex and Revenue) and all transactions posted into IFS to ensure proper classification and correction, as well as ageing of all Balance Sheet accounts.

Prepare trend analysis of Capex, Opex and revenue transactions, all General Ledger/Sub- ledger Accounts reconciliation, as well as weekly and monthly performance reports.

Implement finance policies as well as guarantee compliance with established internal controls, MTN Processes, Policies and Procedure, IFRS, IAS and GAAP in processing all transactions.

Process and post all account payables and receivables; and all month end deliverables within the monthly reporting timelines.

Raise and post journal vouchers and other financial transactions in the ERP system, resolve all reconciling items promptly and maintain set departmental filing system.

Relate with relevant customers and suppliers.

Relate with other divisions and departments on revenue, expenditure and fixed assets related issues.

Interaction with marketing division on billing and information systems functions

Foster active collaboration and relationships with employees across all levels and divisions in line with MTNâ€™s VB and values

Job Title: Charging System Manager

Core purpose of the Job

To manage the installation, commissioning and maintenance of all value added platforms, prepaid services and Data Network

Education

First degree in Electrical/Electronics, Computer Engineering or related discipline

SUN certification is desirable

Experience

Minimum 6 yearsâ€™ experience which includes:

Minimum of 5 yearsâ€™ experience in Ericssonâ€™s intelligent network and charging system operations

Minimum of 2 yearsâ€™ experience in Vendor Management/managed services operations and contract management for both onshore and offshore scenarios

Experience in Business Performance and Management.

Job Summary

Developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.

Participate in the review of Business Processes to drive efficiency gains.

Serve the Divisionâ€™s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive an increase in MTNNâ€™s Net Promoter Score.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Maintain effective working relationships with internal and external suppliers.

Coordinate, coach and influence external partners and essential support departments across MTNNâ€™s business units to deliver a seamless pre-sales and post-sales service experience.

Liaise with suppliers on service level agreements and all its related issues

Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.

Put in place mechanism and system to ensure prompt, frequent and appropriate update of VAS support system and coordinate and lead team in delivering reliable support services.

Monitor and control all system installations and commissioning, provisioning, operation and administration.

Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunction.

Monitor the performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.

Verify system problems and provide support to higher-level maintenance personnel.

Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Title: Corporate Communications Officer (external)

Core purpose of the Job

Drive deployment of effective engagement and communication strategy targeted at external stakeholders, towards articulating the MTN point of view and eliciting understanding and empathy for the MTN position.

To assist in the analysis of all risk exposures (opportunity, hazard, uncertainty etc) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and its assets.

Education

B.Sc/B.Eng. in any numerate discipline.

Professional Certification- ACA or ACCA or CIA is required.

Possession of a professional Risk Management will be an added advantage.

Experience

Minimum of 3 yearsâ€™ experience in Risk Management in a Telco or audit firm.

Prepare work papers for assigned tasks/audit procedures in accordance with the internal audit manual.

Document relevant facts and information to support testing and conclusions so other reviewers can follow the logic and methodology.

Perform technical routine and special information technology audits with basic understanding of information technology internal control concepts, in accordance with professional standards and ensure all transaction/administrative documentation is recorded and available for IT Audit Unit or Business use.

Conduct review of PPP for coverage, completeness, compliance, and adequacy.

Coordinate business unit participation in risk assessment of audit area or project.

Maintain all audit administration documentation and information as required on routine and special information technology audits.

Suggest or recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.

Work closely with other audit team members to complete each audit exercise and draft audit reports to be reviewed by Manager IT Audit.

Value created when engaging with employees.

Level of cooperation from external departments.

Job Title: Broadband Systems Planning Engineer

Core purpose of the Job

To assist in the design, planning and optimization of MTNNâ€™s Packet Core/ Mobile Broadband platforms, towards achieving a cost effective and optimal network design and timely deployment of quality products and services in line with the business strategic objectives.

Education

A First Degree in Electrical/Electronics, Computer Engineering or similar discipline

Experience

Minimum of 3 yearsâ€™ experience in an area of specialisation; with experience working with others

Disclaimer

Edungn.com is not considered to be an institution and/or Employer with respect to the method of posts and use of this website and therefore, shall not be held responsible for any user entering into agreement with or making decisions of whatever nature, resulting from the posting of jobs/educational scholarships on this website.