Return Policy

Refund/Exchange Policy & Procedure

Refunds or Exchanges are ONLY available on standard stock items and when a written request for refund has been received within 7 days of receipt of goods.
If for any reason there is a concern with your received order, please contact us immediately. Failure to do so within 7 days will result in your claim not being recognised

Products are to be in original and UNDAMAGED packaging.

We do not give refunds or exchanges for:

Products that have been used or altered- NO EXCEPTIONS

Products where packaging is damaged (eg. ripped open)

Freight Charges

Return Freight Charges

Special Ordered Items

Product Items that are not sent back in full (pieces missing)

Product Items that a request for Refund/Exchange has not been received within 7 days of delivery

Product Items not returned within 7 days from date of Return/Exchange confirmation

There is a minimum restocking fee of 15%

It is at the customers expense to freight the goods back to us

If an order has been paid for but is cancelled prior to it being despatched Fence Warehouse will;

where the goods HAVE NOT been picked and packed for delivery make a full refund less any finance charges that we have incurred

where the goods HAVE BEEN picked and packed for delivery, refund the invoice amount less a restocking fee of 15% and any finance charges that we have incurred