in the Access management section, define which OroCRM users will
have access to the system mailbox. You can select roles and/or specific
users. All the users with defined roles and all the specifically defined
users will have access to this mailbox.

In the Autoresponse Rules section you can generate one or several
auto-response rules. These rules will determine which template is sent
to the sender of the email.

Click Add Rule to add a new Autoresponse rule.

An Add Autoresponse Rule form will open.

Define the following settings:

Field

Description

Status (Active/Inactive)

Only rules with active statuses are applied.

Name

Select the name for the rule to be used within the system.

Conditions

Define the rules according to which the rule will be applied:
1. In the first selector, choose the field for which the condition is to be set: Body, From, Cc, Bcc.
2. In the second selector, choose the conditions (e.g. contains, does not contain, is equal to, starts with, etc.).
3. In the field besides the selectors, define the values where required.
Click the + or +Add button to add another condition for the rule.
Click the x button to remove the condition.
All conditions are summed up (AND operator).