Travel suppliers are being forced to drive value in increasingly creative ways. From driving ancillary revenue via multiple channels to transforming the reservation process and integrating property management, we help clients drive more revenue and enhance customer service while also delivering efficiencies.

In this age of big data, we can also help travel suppliers make sense of the myriad of data sources through an integrated BI solution that not only empowers analysts, but also provides executive level reporting and dashboards tracking key performance indicators.

CAPABILITIES

Our customer centricity services include:

Competitor analysis

Omnichannel rationalization

Integrated touchpoint strategy

Mobile testing center of excellence

Roadmap/future-state planning

Our content management services include:

Competitor analysis

Tools rationalization

Message/content optimization

Omnichannel strategy

Our point-of-sale services include:

Onsite & decentralized strategy

RFI/RFP management services

Tools rationalization

Implementation

Our customer contact center services include:

Workflow analysis

Time-based studies & call handling optimization

Technology deployment & optimization

Ongoing maintenance & support

RESOURCES

U.S. Travel & Hospitality: Embracing a SMAC-Driven Future

Airlines, hotels and travel agents are driven to holistically embrace social, mobile, advanced analytics and cloud to boost business performance and retain share of wallet.

Identifying Early Adopters for Emerging Digital Travel Services

Phocuswright and Cognizant recently completed a study of 2,000 U.S. travelers aimed at understanding the latest trends in U.S. consumer leisure booking behavior and experiences. The findings reveal that early adopters embrace emerging technology and services across the entire travel life cycle—from travel discovery to shopping, booking and throughout the actual travel experience.