“Beautiful villa in stunning surroundings!” Our family rented Villa Petra in June for a week. The Villa itself is lovely with great facilities. The swimming pool is ideal and secluded in a pretty garden. The view from the villa is stunning; olive grove

“Nice Location & Big Flat in Budapest” Trendy was the best place we can think of to explore Budapest. Most of the important "Must See" places are in walking distance, the district is just beautiful, a lot of Restaurants and Bars right around the corner

“Beautiful and peaceful retreat”

Reviewed 18 Feb 2016

This beautiful and unique place over looking Hypocrates hills at the back and the sea side of Kos with Turkey on the background is a most idillic and gorgeous location for a short or a long holiday.
… More

“Krakow Bochenska” Good location within 10 minutes walk to most attractions. Plenty of cafes and restaurants in immediate area. Supermarket and alkohole in same street. Quiet street no noise. Clean well presented apartment with comfortable beds. Sunny

“What a view!” A perfectly lovely apartment - nice little kitchen with everything needed for easy self catering - very spacious lounge - most definitely value for money. I spent loads of time just sitting on the balcony watching the sea and taking phot

“WOULD NOT STAY HERE AGAIN!”

Reviewed 4 Dec 2017

The only thing that is good about this apartment is the view. The apartment itself needs a good clean. The apartment doesn't have the specifications for a "Penthouse" Therefore, do not be fooled by… More

Thanks for your ongoing feedback Trisha.
Feedback is always welcome and can be very useful.
Given that other readers take reviews and your comments very seriously, honesty is paramount.
All amounts discussed and provided by both parties can still be viewed and verified via the Holiday lettings communication platform. I therefore suggest to again review our communication history and it is also best to contact the Holiday Lettings customer care team direct and they will also reconfirm to you that you have not been overcharged. They can also further explain to you their booking fees policy and currency exchange etc.
FACT 1: REFUND
No Refund was given because you were not overcharged. The Holidaylettings secure booking system cannot overcharge you more than what is agreed.
The amount you paid was the amount you yourself agreed and authorised to Holiday Lettings. The only person who can authorise the payment is you. Only you can agree, accept and authorise the amount to be paid.
FACT 2: RATE OFFERED
270euros was never agreed and is simply not feasible. Guests by all means are welcome to request a discounted price to be considered, however it can never be guaranteed that they will be accepted. Moreover, the wishful amount you requested to pay was in fact 270pounds sterling not 270euros. (Eg. approx 302euros at the time)
Prior to confirming the booking is was firmly advised that there were booking booking fees charged to both parties by Holiday lettings and these fees could not be waived.
At the time of booking, the total amount (which reflects the associated booking fees) was again reconfirmed to you and was agreed and authorised with payment acceptance by you. Again, the above can verified by the conversation history.
FACT 3: CLEANLINESS
At the cleanliness inspection report (arranged upon request for you the day after check in) Fresh beach towels were requested and they were provided to you with compliments. Aside from this matter, you confirmed direct to your Holiday host that no cleaning was required.
(Please note, although hotels and holiday apartments do offer bath towels to guests, many DO NOT offer beach towels). For guests who have not brought their own beach towels with them, we can provide complimentary beach towels upon request.
After the cleaning inspection was arranged, the matter was again followed up via phone call and text messages to ascertain if there were any other issues for which none were raised. You then continued to stay on at the property for the entire stay and upon check out, no further mention of any issues were raised.
FACT 4: SUNSHINE ON THE BALCONY
There are choice of two (2) balconies at the apartment. The front larger balcony receives Morning (including glorious sunrises) and as well as Midday sun. The smaller back balcony receives afternoon sun.
Please also take into consideration that your visit was not in Summer. Rather it was during the last week in October (mid Autumn) when the temperatures were in the low to mid 20's degrees. Mother Nature, the time of day and the season will always have an impact on how much sun actually falls on the balcony.
In addition to the chairs on the balconies, situated directly in front of the apartment there are sun loungers also placed around the swimming pool. These sun loungers are not affixed to the ground so can be freely moved into a position in and out of sun / shade as and when required. This swimming pool area receives sun until late afternoon.
FACT 5: TOP FLOOR/PENTHOUSE
As can be verified by the TripAdvisor team who have also visited and photographed the apartment, the property is a top floor / penthouse apartment with a priviledged positioning allowing greater panoramic views. As the apartment has no neighbours above, it also offers greater privacy compared to neighbouring apartments below. As can be noted in the photos, the property has modest yet comfortable furnishings and is therefore affordable and priced accordingly. Many other comparable priced apartments within the complex offer no views and some are also non-renovated.
Trisha we always hope to give our guests the best holiday experience. I hope the above alleviates any ongoing concerns.
Thanks again for taking the time taken to write your review and all the best for happy holiday making in the future.

“5* apartment” We have just returned from 6 nights in this beautiful apartment. It has absolutEly everything you need and more. You could live here. Fantastic views. The resort is hilly, very big with facilities spread out. The pool pictured beside the

“We loved this property!”

Reviewed 22 May 2015

We loved this property! We had an absolutely amazing time there. The place was perfect and in the best location. The rooms are spacious, bathrooms are nicely done. Bedrooms were nice size and beds wer… More

“if you want to relax in cozy, nice place with family you can choose this luxury apartments surely”

Reviewed 24 Aug 2014

it was the best 2weeks in Spain. We didn t expect that apartment is liked by us. i was vacationing with my daughter and we had everything for relax-holiday: two bathrooms, gorgeous view of the sea and… More

“Private, quiet and comfortable atmosphere with stunning sea views!”

Reviewed 21 Jul 2014

We had to stay from 14.06.2014 to 07.07.2014. We are a family with two children 2 and 9 years old. The apartment meets all the stated parameters, really appreciated for hosts that want to express my g… More