If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Beautiful and great price
This rug is a beautiful, simple taupe/grey and ivory pattern. I ordered it for my den area but sadly it did not match my sofa. However I was able to use it in my dining room and it looks great!. I like that the taupe/grey is a warmer color and matches well with the woods of the floor and table.
April 17, 2015

WONDERFUL RUG
I purchased this rug almost a year ago and have waited to rate so I could see how well it did. I put this in my family room where it get lots of traffic and pet 'abuse.' Since this is an indoor/outdoor rug I have not been overly careful in spite of the light color. I can honestly say that this is a miracle rug for my purposes. When I have a cat 'hairball' there is no problem. . . I just take a damp cloth, wipe it up and rub the spot a few times and it goes away. Love the neutral colors and use it with my off-white sofa, Morrison Recliner in dark blue document fabric and the square tufted ottoman in dark blue. Wonderful neutral rug!
February 3, 2015

looks dirty
Had this rug for a year or two. Looks terribly dirty and worn.
December 20, 2014

What a disappointment
Bought this on recommendation from my decorator, who helped me pick out 3 other rugs from Ballard. We've had the rug down for one week in our kitchen dining area. It is full of picks that cannot be repaired. Will contact Ballard with pictures. We are a family of 3 adults that mostly sit at this table twice daily. Truly, what do you do with this rug, just look at it. Indoor, outdoor, it is not.
February 9, 2014