Five Ideas for Getting to Unified Communications - Painlessly

"Legacy phone systems are no longer offering the modern capabilities that drive business value, especially as more people are working remotely and requiring mobile features to collaborate and be productive. On top of that, IT teams are short on staff and budget. Add increasing layers of IT complexity and network needs to the problem and it's easy to see why IT managers are encountering major headaches such as decreasing productivity and rising costs," writes ShoreTel CTO Ed Basart on eWeek.com.

"Consequently, we're seeing a steady transition toward IP-based unified communications (UC) systems that offer advanced UC features designed for a rich, collaborative experience. So, what can organizations do to untangle the complexities of transitioning to IP-based unified communications systems without overtaxing their IT departments or their budgets?" Basart asks.