Please see THIS POST first on how to install the drivers for Rockchip.

Then see THIS POST on how to Flash your device with the Firmware flash tool.

DISCLAIMER

The EntertainmentBox Firmware Downloads utilities listed here can cause permanent damage to your product if applied incorrectly. Before downloading any firmware updates, verify the firmware you are downloading is appropriate for the specific model number of your product. If you have any doubts, contact Customer Service for guidance.We will not and can not be held responsible for incorrect use.

Entertainment Box

hazdil

firmware link is dead?? cant seem to download….I have a problem with my rk3188 box after factory reset it when booting it only shows the android logo n does nothing at all….can u help me?? did i brick my android box??

Zak710

Liam

Hi Zak, not sure how you are trying to install the VPN software, if its on your device, pc or router. Best way i’ve found is to install on the device you want to use it on, in this case your Q7 Box.
There are many VPN’s which work really well with the Android OS, PIA(Private Internet Access) is 1 of the more popular VPN’s that i know of, a quick google search for them will give you more info.

Terrandroid

Entertainment Box

Liridon

the link for downloading the firmware i’ts not working, or either its down. Please fix it.
This is what I’m getting everytime I am trying to download it: ” Sorry, something went wrong
Sorry, you cannot access this document. Please contact the person who shared it with you.
TECHNICAL DETAILS

Entertainment Box

Hello Ashim, that sounds like it could be a firmware issue or a HDMI problem. Follow the instructions carefully on flashing the firmware to this device and that should do it but you can contact support if you are still in warranty.

Entertainment Box

ciro

Dear do not know if you can help me. I have a device like that shown in the post processor Rockchip 3188T that crashed. In practice, power locks with red LED on. I tried to flash a new firmware with RKBATCH but the button that identifies the device is blue and not green. Appears the device written in MUSKROM mode. Can you help me in some way. Thank you and greetings

Entertainment Box

Hello Ciro, the RK3188 has over 30 different varieties of motherboards inside them so I suspect that your device is not for this software/firmware (hence the blue indication rather than green). If you cannot get your device back up and running maybe you could upgrade to this CLICK HERE

Entertainment Box

Hello Dae, your device is probably not the correct model for our firmware and the loss of wifi use after the flash shows this. There are about 30 different types of rk3188/q7 so it is important to have the right firmware.

Entertainment Box

Hello John, not sure why that would happen suddenly but it doesn’t seem to be a hardware issue?… Youtube is an application so it may need updating or resetting. You could even try re-installing Youtube.

Thank you.

Maciek

Hi guys.
I changed „Dalvika” to „ART” at my Q& android box and it doesn’t start.
I see the sign of android on my tv screen, but it doesn’t go further.
Is there any option to make it work back again?
please help me guys.

Steve h

Entertainment Box

Hi, the Q7 firmware is specifically for the ones we distribute. There are so many different types of Q7 out there so it is important that you are using the correct ones so you should contact your supplier and/or locate the correct firmware for that Q7v .

Adam

EntertainmentBox

Hi Adam,
No sorry there is no way of knowing what device you have there. you could try this firmware on your device. If its not the correct device then you will lose your WIFI and Bluetooth. But your Ethernet port will still work.

EntertainmentBox

Barry Hislop

I bough an android box on ebay from a trusted seller about 2 years ago it has given me good service until recently. The purchase was complicated as I live in spain and the seller was in London . In the end when I ordered the seller was waiting for stock and offered to ship directly from the manufacturer in Hong Kong . Chowhe FEYUDA(hk) freight agency co. ltd.
For whatever reason the box is not receiving download data because according to ookla we only receive 0.39mbps when throughout the house we get 12-15mbps wifi. Is there anything I can do or is it a new box?

EntertainmentBox

Chen

Hello, I have a probrem with some app in Q7 box.
It’s kind of streaming app, It can be stream well but I can’t watch it in Full Screen. I tried to click on full screen icon in the app but It didn’t work.
Now I have interest in firmware upgrading because I think It may be solve this problem. But I’m not sure. Can you test it for me in your new firmware?

Sorry for my poor English.
Thank you.

EntertainmentBox

Its not the firmware its the app you are using. even if you changed the firmware the app will stiil only open up to a mobile size. what you can do is download a full screen app from the play store, this will allow you to override the output screen size for the app

Salvatore

Salvatore

Hi, I have a problem with the Q7 Box TV. (I use the firmware in this page). One day I tried to plug in my box to an old CRT TV, and it worked. Now the problem is that it works only on TV fullhd and it does not work in the other 2 television hd ready. I also tried the hard reset as shown in your video on youtube but nothing. Is there any solution? Some upgrading of rom? thank you

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