I talked to the help line again yesterday... it seems that the only way to get any help on this is to post here in the forum... that is exactly what they told me. Post here and MAYBE the EA/DICE crew will see it! ( I posted the convo below )

It looks like some people are seeing them and others still are not! I guess right now it is a waiting game!
The new COD is being released in November right? Maybe I will see if they got it right!

info: You are now ready to chat with Omraj.
Omraj: Thanks for contacting EA Customer Experience, my name is Omraj. How may I assist you today?
you: can you please look into and review case #25526356 and tell me what is being done at this time
Omraj: Okay
Omraj: Would you mind if I place your chat on hold for couple of minutes to look into the issue?
you: not a problem
you: go right ahead
Omraj: Thank you for waiting.
Omraj: I've checked and found that last advisor told you to post the issue in forum
Omraj: have you posted it?
you: over and over, there is a huge thread going but there has not been a solution yet
you: you have a bunch of unhappy people posting about this
Omraj: Being a gamer myself I can understand your anxiousness on this and I can understand what it means to you.
Omraj: Unfortunately you need to post the issue in forum as from there only you can get an answer.
you: im sorry but that isnt getting the issue dealt with. Not one person from EA, Dice or even Origins has commented or even let us know they are looking at this thread or issue
Omraj: I can understand that
you: perfect, now tell me the next step to take other than posting in a forum that someone may or may not see
Omraj: There is no other way apart from posting it on forum
you: unfortunately, EA and Dice have made themselves unavailable to they very people who are paying for their product.
you: we are consumers snd have no way to reach out to the very people we have given our money to when we have an issue with that product
you: there has to be another way to reach out to these people
Omraj: I can understand your situation but unfortunately only developers can fix this so aprt from posting the issue in forum there is no other way
you: so keep posting in the forum and MAYBE they will see it?
you: tell me what I can do so they WILL see the postings then
Omraj: please wait till they review it.
Omraj: I'll appreciate your patience and understanding.
you: we have waited!!!! How are we sure they are even hearing us??
Omraj: In forum many times developers review the issue so hopefully they will review it soon.
you: lets hope!
Omraj: Yes.
Omraj: I apologize for the disappointment caused.