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UCL emergency number reminder

11 April 2013

UCL Security would like to re-emphasise to all staff the importance of contacting the Security Control Room when an emergency
situation occurs on UCL property.

The
Security Control Room can be contacted on 222
(from any UCL Phone) or 020 7679 2222 (from any mobile or non-UCL Phone). We will then
obtain the full details of the emergency so that all relevant parties (internal
and external) can be informed.

We
ask that all staff place this number in their mobile phone please.

We
have recently experienced calls being made directly to the Emergency Services
(from mobile phones) where we have not been informed and when they arrive they
have gone to the wrong location or were delayed in attending the
incident as there was no-one to meet and escort them. Valuable time can
be lost if we are not prepared for the arrival of the Emergency Services even
if you are making the call for all the right reasons.

If
UCL Security are made aware of all emergencies then we can provide the
following services:

We can co-ordinate an organised response
& prepare for the arrival of Emergency Services.

We will ensure that the Emergency Services
are given the correct location of the incident (UCL has many entry
points/buildings and exact details such as building address/post code need to
be given, which we have instant access to).

By calling UCL Security we can coordinate
available response services listed below:

Dispatch First Aid Assistance

Dispatch Fire Trained personnel

Inform our Crime Investigators, with access to
our CCTV System

Dispatch Forensic Responders, who can deal
with crime scenes

Liaise with UCL Safety Services to pass on
relevant information

Dispatch maintenance staff

Inform the relevant building users of the incident

Escalate relevant
information to UCL Senior Management

Escalate to the Major Incident Team if necessary

We will also ensure that the incident is
recorded in the UCL Report Management System (RiskNet) and that this is sent to the relevant UCL
personnel.

We
also need to be contacted on this number if you would like to report any of the
following to us:

If you witness any suspicious behaviour on
or near our property.

If you witness a crime being committed such as theft, vandalism etc.

If you discover property damage in any part of UCL

If you observe (or are involved in) a Lift Trapping. All lifts should have active alarm
buttons but please report via phone to ensure assistance is on its way

Any other incident which you
feel Security need to be informed of immediately

Please
note that emergencies which require attendance from the Emergency Services that
occur outside UCL Premises e.g. Gower Street, Queen Square,
Torrington Place etc. would require you to call 999 direct, but if unsure we
are more than happy to advise and assist.

For
all non-emergency security calls please call us 24/7 on 020 7679 2108.