Basic customization

in project setting just select Portal Settings and you will able (if project administrator 😛 ) to change the options. If we select View and customize link, we can manage some aspect of the PORTAL, as shown in following image:

More important is Announcement message: We can put important messages upper for all users. We can modify both in previous image than in following:

with this result:

This is the graphical… and the requests?

We can customize requests too. Just select Request Type and you will be able put …. all request you need 😀

PS: Most important thing: if we need specific custom fields, well, put them in CREATE SCREEN of related Issue Type. This is valid for custom field added by specific addons 😉 .

Great… but If I need more graphical enhancement?

Well, we have another way to customize own PORTAL, just using Refined Theme for Jira Service Desk (Server/onPremise version) where we can change more than Out-of-the-box features :). As we see

Great. Others solutions or customizations we can do?

where we can add more fields (some custom too,but not all: nFeed custom fields are not managed).

This last addon answers to several customer needs :).

Another question. And if I wanna change Jira layout?

At this moment, this is not possible, but in the future…. I don’t know. The Addon maker galaxy is very very big and every day addon maker release new addons. So, my suggestion is: wait and search every day. And I’m sure we don’t wait a lot we will find the addon we need 😀