Please note: Express service is for delivery in the United States only. Surcharge may be applied to all shipments sent to Hawaii and Alaska. There will be an additional charge on all express shipments. Please email: service@crystalls.com for further details.

Multiple shipments:It is possible to ship items from one order to three different addresses within the United States. The cost of a multiple shipment is the same as standard or overnight, plus a $10 handling fee for the second and third additional shipping address.

Delivery time: If you're trying to estimate when a package will be delivered, consider the following:

Please allow 1-3 weeks for processing and shipment, depending on items and quantity of order.

For Rush orders, Gift orders, or Orders with Special Instructions, please be sure to indicate as such in the COMMENTS SECTION of the online order form.

Credit card approval and address verification must be received prior to processing.

Deliveries are made only Monday through Friday (holidays excluded).

International: Payment is accepted via PayPal Service for international orders. International shipping and handling charges will apply to your order. Receiving party may be responsible for additional payments for duties and taxes.

International Clientele - Please Note:Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the customers' responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to purchase.

Return Policy

All items are custom made to your order specifications. Therefore, we do not allow returns or exchanges. This also applies to all sale items. If an item is shipped and received damaged, notify us immediately and we will replace it with the identical item.

All claims must be made within 5 days upon order delivery. No shipments will be accepted in return without a valid return authorization. Authorized items must be returned in its original, new, and unused condition.