Mr. Head exceeded my expectations. He explained what he planned to do to fight my case at the initial interview. That took over an hour, at no charge. He never mentioned fees to handle the case until after he had explained everything, which I appreciated. He gave me back my sense of self worth which I had lost over following this incident. He is a terrific listener and a true "people person". I have recommended him 100% to anyone who found themselves in a situation as unfortunate as I found myself in.