Enabling Reporting on Configuration Details

This page provides a high-level summary of the targeted task flow to enable Genesys Info Mart to support Configuration details reporting. For a more general, comprehensive overview of deployment tasks, see Overview: Deploying Genesys Info Mart.

Prepare the Interaction Database (IDB) instance(s) from which Genesys Info Mart will obtain Configuration details.(Optional) After you have run the ICON-provided scripts to create the IDB(s), execute one of the following SQL scripts, which Genesys Info Mart provides:

Enable ICON to access the Configuration details IDB.When you create and configure the DAP application that enables the Configuration details ICON to access IDB, ensure that you add the DAP to the Connections tab of the ICON Application object.

When you configure the DAP application that enables Genesys Info Mart to access the Configuration details IDB, ensure that the role option includes the value ICON_CFG. For more information, see Preparing Extraction DAPs.

On the Connections tab of the Genesys Info Mart Application object, add a connection to this DAP.