Tier 1 Technician- Entry Level Position

A leading manufacturer of electronic message centers has an immediate opening for a Tier 1 Technician.

The position requires that the candidate have the following:One year of call center or customer service experienceAt least one IT or Electronic industry certification ( some college IT course acceptable)Experience with Microsoft Windows platformExperience with Local Area NetworksExcellent phone demeanorSuperb written and spoken Spanish

The candidate's ultimate responsibilities include:Typically 40 hours per week, Monday through Friday. 8am to 5 pm.Occasional "on-call" status on weekends and evenings.Occasional field service trips within the United States.Resolving technical problems over the phone, e-mail, and live chat.Occasional work on factory production floor.Composing QA reports.

The position is in a high stress, high call volume call center. The candidate must be able to multi-task from multiple input sources.