The manufacturing industry is facing yet another revolution which transforms the way machines, humans and factories work together: Industry 4.0 - a term introduced by the "High-Tech Strategy 2020" of the German government [4]. read more...

Is the recent frenzy around cognitive technologies – deep learning, agentive technology, bots, and AI – something technical communicators need to be concerned about? Do these technologies herald a new renaissance for content? Or is our field doomed to obsolescence when the bots take over?read more...

As a technical publications manager, I needed a tool refresh about three years ago. My team and I discovered MadCap Flare and launched a journey to adopt the tool and convert our large library of critical content from many different source tools to MadCap Flare. read more...

When Amazon opened its first physical stores in 2017, the retail giant countered a decade-long trend that has seen online trade rise and rise while traditional shops were brought to their knees. Is the return to offline the next step on the journey towards a customer-focused, omnichannel strategy?read more...

Rigid silo structures, struggles over power and budgets, and an unwavering "we’ve-always-done-it-this-way"-mentality are all too common symptoms of communication barriers within an organization. The causes can often be attributed to the human factor: Everyone wants to contribute to success – if it weren’t for "the others".read more...

Happiness in the workplace helps engage staff, increase productivity, reduce errors, and even raise sales. Happiness is also infectious, which is why, by creating a better work environment, we might just contribute to a better, happier world. read more...