FAQ

For the international shipping
time, generally speaking, we will arrange shipping within 2 days after the
accountant checks the payment.

Different
products need different delivery methods.

UPS
takes longer time than normal delivery method, if there is no special event,
shipping time will be about 18 working days after the shipping agent send out
the parcels.

DHL
usually takes about 8 working days for the parcels to arrive if there is no
special event.

Other
questions about the shipping method and time, you can contact your rep.

Tracking
number will be offered in a about one week after your order is made, because
parcels sending from our team to the shipping agent need time, shipping agent
send the parcels out also need time. Do not ask for tracking number when you
just confirm the order with your rep.

2. Re-sending
policy:

If
unfortunately, the parcels were seized by customs, we have re-sending parcels
policy to reduce our clients' risk.

We
do not take responsibility if you offer wrong address or you refuse to receive
the parcels or there are no one at you address to receive your parcels.

3. Domestic
delivery:

The
parcels will be sent to our re-shipper signed by the guy there first. Then it
will be sent to your address by domestic delivery. So your shipping address
will never show to the customs. In this way, we can guarantee 100% delivery.

Your
address should be offered within 24 hours after the parcels arrive at the
re-shipper, or we will not take responsibility of the parcels if there is any
problems.

4. Testing
results, concentration:

All
of our products are made with GMP standard and enough dosed, it’s common
problem that the testing concentration results will have differences from the
exact standard dosage, we do not judge the third-party testing organization’s
accuracy. If you still have doubts on this, you can make an exact standard
dosage products, then send it to the testing organization, the results will tell
you.

5. Testing
results, recipe:

In
order make some oils dissolve totally and make the products easy to store and
have better effects, we add some accessorizes, these are the core recipe of our
products.

If
you want us to follow your recipe, please tell us in advance.

6. Payment:

The
parcels will be shipped out within 2 days after the accountant checks the
payment if there is no special event. We only support WU, MG, BTC and Bank
Transfer.

7.Laws

Our
products are for research and development only, not for other use.

Please
check the laws of your country before you order any products. We will not be
responsible in any way if you break the laws of where you live.