Comment on Review

HEAT LANrev Client Management

(7)

4.4 out of 5 stars

HEAT LANrev Client Management allows organizations to persistently manage and secure all of their endpoints from a single console, including PC, Mac, iOS, Android, and Windows Phone devices. HEAT LANrev Client Management can be deployed as a complete asset management solution as well as a stand-alone solution for Mobile Device Management (MDM).

What do you like best?

This product is most versatile and user friendly software for managing Computers. We can patch and deploy software for Macintosh and PC computers with one console. We have iPads, Macbook Pros, and Lenovo Laptops that are used on a daily basis. We can push out any software needs to Labs, Carts or individuals with on click. The database's for both the MDM and Manage integrate with Absolute Service (Ticketing System) to give Technicians all information related to the devices when servicing or troubleshooting.

What do you dislike?

I have not found much that i do not like with Absolute. We use if for our MDM, Software/Imaging, and Service Requests so this software was a complete fit for us.

Recommendations to others considering the product

This is a true all in one device management platform. Do your research and try this product.

What business problems are you solving with the product? What benefits have you realized?

We have taken the old Fat Images and CD Rom to working with Laptops and Desktops to remotely managing and deploying machines once connected to the network. This is not only a time saving benefit but also management wise we do not have to focus on FTE's to do the work. We are a team of 3 technicians for 1400 plus students, 300 employees, and over 4000 devices.

What do you like best?

What do you dislike?

There's not much to dislike about the product overall. Some of the steps outlined in the manual for mobile device management and security certificate setup are vague... but certs are always a pain.

Recommendations to others considering the product

Absolute Manage is a great product, but it was recently divested by Absolute and control of the product has been picked up by another company. So, the support and pricing moving forward is a bit of a mystery. Previous transitions have always been handled smoothly, so I am optimistic, but still cautious.

What business problems are you solving with the product? What benefits have you realized?

We have been able to reduce the burden on our lean tech support team. We have saved hours every week with automated rollout of software packages, and deploying new machines is a snap, as we can bundle together installers and settings into a nice and neat package.

What do you like best?

Very user friendly. Newer employee so it was easy learning the system and seeing what it could really do. The ease of setting up templates is very helpful in assigning tickets to the teams that they should go to.

What do you dislike?

It does freeze up from time to time but I believe it is our network to blame

What business problems are you solving with the product? What benefits have you realized?

We are able to quickly respond to patient care emergencies by documentation and assigning urgency and impact to the ticket.

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