PLEASE NOTE: This is our busiest time of year, please expect small delays on your delivery (3-5 working days)

Free and fast delivery is available on all orders over £100.00 for mainland England, Wales & Scotland*. Deliveries to the Highlands have a £25 charge applied to all orders.

Delivery is £11.95 on orders under £100*

*Excludes offshore locations & the Scottish Highlands where a surcharge may apply. Please contact us for a quote.

Free delivery is available on all accessories.

Once payment has been received, if your order is 50kg or less it will be dispatched within 24-48 hours.

Please Note Orders over 50kg will be sent using our own fleet of transport and will usually take between 3-5 working days, this time could be reduced as we have set days of delivery for certain parts of the country. Please contact us for further details if you require.

It is a one man, kerb side delivery service. Drivers are not obliged to carry the items into your property however some drivers will offer to do this.

We want you to be completely happy with your purchase from Go Artificial Grass, therefore we operate a 30 day returns policy.

All we ask is that you return the item back to us in the original packaging and the products are in the same condition at the time of purchase.

We cannot accept any cut or fitted products so please fully inspect your goods before any fitting takes place or installers are booked.

Any returns are your responsibility to get back to us so please instruct a professional courier who will provide you with insurance for the return as we cannot accept, refund or replace any damaged items back into our warehouse

If you are not happy with the quality of colour of your order or it is simply not what you were expecting we will be happy for you to return your order to us for a refund. We offer free samples on over 95% of the products we sell so we accept no responsibility for orders that do not match your specification where a sample has not been ordered beforehand. We will still accept your order to be returned to us for a refund but will not be responsible for the arrangement nor will we cover any costs of the return postage. We also reserve the right to deduct any original postage costs incurred by ourselves before refunding your order.

To assist us in processing your return and efficiently as possible please provide a covering letter with your return detailing your name, order reference (return reference) and date, with a brief explanation of the reason for your return.

Please email us for the return address where we will provide you with our returns address and a return number to add to your parcel.

Returns will be received and inspected so refunds can usually be expected within 72 hours of the receipt of the return.

Our robust security policies are to safeguard your privacy from unauthorised access / improper use and we will continue to implement ever-more secure technology as it becomes available.

We cannot be responsible for the privacy policies and practices of other websites. If you access partner or affiliate sites using links from our website, we recommend that you check their security policy when you visit. Wherever possible we've linked with sites that show the same commitment to security and also offer SSL encryption.

For maximum security, we ask you to choose a password to access your data on our site. Your password is unique and helps us to protect your personal information. You must keep this password safe and must not disclose it to anyone.

We have a few options for you if you forget your password or you want to change it for any reason. Simply click the link at the top right of our homepage or for more help simply email us.

Please note that communications over the Internet are not secure unless they have been encrypted, never disclose sensitive information in an email/webmail. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Payment

The buyer of the goods must make payment in full to the seller before the goods will be dispatched. Partial payment for goods or services will not be accepted.

The personal data collected whilst processing a payment will be used in full compliance with the Data Protection Act 1998 and in accordance with the published Privacy Policy.

Payments are processed at the time of order and will be deducted from your nominated payment account, if insufficient funds are available for the order to be processed your payment will be automatically declined.

We will not be liable for any additional card, bank processing fees or charges (such as refund charges or overdraft facilities or similar) incurred as a result of ordering any goods and services from us.