FRITZ!Box USB remote connection does not start

The FRITZ!Box USB remote connection software does not start. One of the following error messages may be displayed:

"Cannot Start Application"

"FRITZ!Box USB remote connection has stopped working"

"FRITZ!Box USB remote connection has detected a problem and must shut down."

Cause

The FRITZ!Box USB remote connection software or .NET Framework from Windows is not properly installed.

Important:Some of the settings described here are only displayed if the advanced view is enabled in the user interface. The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS.

1 Installing the latest Windows updates

The FRITZ!Box USB remote connection software requires .NET Framework from Windows to be properly installed. .Net Framework is part of the operating system and is updated when Windows is updated.

Install all Windows updates available for your Windows version. You can find information on downloading and and installing them on the Internet at www.microsoft.com.

2 Uninstalling the FRITZ!Box USB remote connection software

Windows 10

Click "Start" and then "Settings" in the Windows task bar.

Click "Apps" in the "Settings" menu.

Click on the entry "FRITZ!Box USB remote connection" and then "Uninstall" in the "Apps & features" section.

Confirm your choice and click "Yes" in the window "Do you want to allow this app to make changes to your device?".

Click "Remove the application from this computer" in the window "FRITZ!Box USB remote connection Maintenance" and then click "OK".