This Grievance Procedure is
established to meet the requirements of the Americans with Disabilities Act of
1990.It may be used by anyone who wishes
to file a complaint alleging discrimination on the basis of disability in the
provision of services, activities, programs, or benefits by the City of
Paterson.The CityPersonnel Policy governs employment-related
complaints of disability discrimination.

The complaint should be in
writing and contain information about the alleged discrimination such as name,
address, phone number of complainant and location, date, and description of the
problem.Alternative means of filing
complaints, such as personal interviews or a tape recording of the complaint,
will be made available for persons with disabilities upon request.

The complaint should be
submitted by the grievant and/or his/her designee as soon as possible but no
later than 60 calendar days after the alleged violation to:

The
ADA Coordinator

Within 15 calendar days after
receipt of the complaint, the ADA Coordinator or [his/her] designee will
meet with the complainant to discuss the complaint and the possible
resolutions.Within 15 calendar days of
the meeting, the ADA Coordinator or [his/her] designee will respond in
writing, and where appropriate, in format accessible to the complainant, such
as large print, Braille, or audio tape.The response will explain the position of the City and offer options for
substantive resolution of the complaint.

If the response by the ADA
Coordinator or [his/her] designee does not satisfactorily resolve the issue,
the complainant and/or his/her designee may appeal the decision within 15
calendar days after receipt of the response to the [City Manager/ County
Commissioner/ other appropriate high-level official] or [his/her]
designee.

Within 15 calendar days after
receipt of the appeal, the [City Manager/ County Commissioner/ other
appropriate high-level official] or [his/her] designee will
meet with the complainant to discuss the complaint and possible
resolutions.Within 15 calendar days
after the meeting, the[City
Manager/ County Commissioner/ other appropriate high-level official] or
[his/her]
designee will respond in writing, and, where appropriate, in a format
accessible to the complainant, with a final resolution of the complaint.

All
written complaints received by the ADA Coordinator or [his/her] designee,
appeals to the[City Manager/ County
Commissioner/ other appropriate high-level official] or [his/her]
designee, and responses from these two offices will be retained by the City for
at least three years.