Netflix resumes shipping

Netflix resumed normal shipping of its rental DVDs Friday, after three days of a severe problem in the company’s operations that affected more than 8 million customers.

Customers whose orders were delayed will receive 15 percent discount on their billing statements, while new users will have their free trial extended by a week.

The company, which has been posting updates on its blog, apologized but offered no explanation for the technical glitch.

Rest assured that we are taking aggressive steps to fully understand the root cause of this week’s problems and safeguard against issues like these in the future. For now, we’re just happy to be able to get back to doing what we love most — delighting our customers. Again, most sincere apologies and thanks for your understanding.

A similar service disruption occurred in March, but apparently was not related to the current problem, which affected all of Netflix’s 55 DVD distribution centers.