2.3 Metropolitan Competition Report

2.4 Metropolitan Residentiel Market

2.5 Metropolitan Residentiel market (MVNO Market Shares)

3.2 Overseas Report: Antilles-Guyane

3.3 Overseas Report: Reunion, Mayotte

Definitions

Total SIM cards: Total SIM cards registered with an operator's Home Location
Register (HLR) at the date in question. So, for business clients, each line is
considered as a post-paid contract. Post-paid cards are those whose service is
invoiced regularly (packages, metered offers, blocked accounts, etc.). By default,
any non-post-paying client is considered to be a pre-paying client.

MtoM SIM cards: number of SIM cards employed only for remote machine-to-machine
communications i.e. for uses other than person-to-person communications, messaging
or access to Internet (remote management equipment, terminals and servers, fixed
or mobile). These cards are for example used for tracking objects and tools
(fleets of vehicles, machinery, etc...), for updating of data purposes (surveys
at distance of meters, sensors...), for the identification and monitoring of
all kinds (alarms, remotely actions,...), the list of those uses where communication
is of "machine to machine" is not limited. Are taken into account
the SIM cards on "machines", whether the communication was be done
only upstream (calling), only in reception, or in both directions.

Internet SIM cards: number of SIM cards sold by mobile operators (flat
rates or prepaid cards), to be used solely for accessing the Internet (PCMCIA
cards, 3G/3G+ USB keys). These cards cannot be used to make voice calls.

Gross sales: total SIM cards at the end of the quarter which are registered
with the HLR during the quarter. They exclude migrations: pre-paid to post-paid
migration corresponds to clients asking their operator to replace their pre-paid
offer in force at the beginning of the quarter with a post-paid offer; conversely,
post-paid to pre-paid migration corresponds to clients asking their operator
to replace their post-paid offer in force at the beginning of the quarter with
a pre-paid offer.

Cancellation: Total SIM cards at the beginning of the quarter whose
registration in the HLR was deleted during the quarter. Modifications to the
registration in the HLR are not cancellations. So, this definition does not
cover changes in offers within a line, or pre- to post-paid migrations or post-
to pre-paid migrations, or service suspensions.

Penetration rate: Penetration rate: it is obtained by dividing the total
number of clients by the population. The reference population is 1rst January
of the year N-1 published by INSEE on the 1rst January of the year N. The reference
population in 2014, from estimates published in January 2014 (and therefore
of the population for January 1rst, 2013), includes a metropolitan population
63 659 608 people, to which is added, for the DOM and the COM, a population
of 153 2,123 people (1 088 747 people for the Antilles-Guyana area, 1 058 065
for Reunion-Mayotte area, and 6 311 for Saint Pierre and Miquelon.

Customers not under commitment contract: a client under a commitment
contract is any client having taken out or renewed a contract (out of all or
part of the contracts related to mobile service) for a minimum period not having
expired at the date in question. A client not under commitment contract is any
client not having a contract.

Total active customers: the number of active clients equals to all post-paid
customers under contract and pre-paid customers under contract having made or
received a telephone call, whether free or paid, sent a SMS, MMS or used a multimedia
(e-mail, etc.) service during the past three months (not including incoming
SMS).

The number of ported numbers is calculated as half of the volume of
numbers of "in" porting and "out" porting done by all operators.
"In" porting is considered to be an effective porting from the receiving
operator's point of view. "Out" porting is an effective porting from
the donor operator's point of view.