Posted Sep. 23, 2011, 12:37 am

Brenton Garen / Editor-in-Chief

For more than two years, Santa Monica resident and home developer John Youngman has been battling the city for approval of his water recycling system at 303 22nd Street.

Last Friday afternoon, the nightmare finally came to an end, but Youngman says the delay caused by the City’s permit approval system and internal city staff rivalry has cost him at least $50,000 and put the project several months behind schedule.

The saga started in 2009, when Steve Bilson of ReWater Systems filed the original permit on behalf of Youngman. Bilson was hired as the contractor because he had successfully obtained a permit for an identical ReWater system at 222 Palisades Avenue without any hassles just weeks prior.

The permit was for two environmentally friendly “green” water systems. The first was a grey water system that captures, filters, and reuses water from the shower, tub, bathroom sink, and laundry for an underground drip irrigation system in the yard. The second was a storm water system that collects rain from the roof and is stored in a 5000 gallon underground tank, which is also used in the yard if the grey water system runs out of water when the irrigation system kicks-in at midnight.

Since City staff had previously issued an identical permit to Bilson in just two months, Youngman hoped he would have the same success, but it could not be any further from the case.

“The only part of the state code that had changed since then that was relevant to this system versus the previous system was that the grey water emitters can now be two inches deep versus the previous nine inches,” Bilson said. “Because the code was essentially the same, and the system was identical, permitting this system was easier for the city’s plumbing plan checker, Shane Peters, but it was not easier for their public works plan checker, Kit Dallarte.”

The original permit lodged in early 2009 was a paper application, which was the city’s former way of doing business. However, amongst all the delays, the City’s ePlan system came into action on Nov. 1 last year, where all permit submissions had to be submitted electronically.

“Kit (Dallarte) approved the complete ReWater system from Public Work’s perspective back then almost two years ago.” Bilson said. “What screwed everything up was an internal rivalry between Kit and the more citizen-friendly Shane (Peters) in Building and Safety. Kit would not accept Shane approving anything that Kit unilaterally decided was under Public Work’s jurisdiction, despite the meeting of virtually everyone in the city involved with this permit whereby everything for the permit had been ironed out.”

Bilson said Shane Peters eventually asked him to split up the ReWater system application into two parts and draw the system as two separate systems. One drawing would fall exclusively under the plumbing code, and would consist of what is traditionally considered plumbing stuff (pipes inside the house), and the other drawing would include everything else that Kit Dallarte considered under his purview, which was everything outside the house including the irrigation system, Bilson said.

Bilson said this was bizarre for a couple of reasons.

“First, the entire grey water irrigation system code including everything outside the house is found in the state plumbing code; there is really no good reason for Public Works to be involved in this type of permitting to begin with,” he said. “Second, splitting the system into two drawings was a facade, as the ‘plumbing’ aspects of the system are inseparable from the ‘other’ aspects of the system. I don’t know how you show a functional system if a pipe connecting the grey water filter to the underground drip irrigation system can’t connect on the drawing?”

With the ReWater system artificially “split up,” neither system depicted could actually work in the real world, but those two drawings were what it took to satisfy Kit Dallarte, according to Bilson.

“The one and only problem with that facade was that Kit then found the drawings to be incomplete,” Bilson said. “Whether later he spaced out and forgot that he’d demanded those two drawings, or later determined that he didn’t want to admit he’d demanded those two drawings, he eventually wrote notes to the effect that the drawings stunk and put those notes on the city’s ePlan program.”

The next problem was that neither Bilson nor Youngman were ever told Kit Dallarte’s notes had been entered on the ePlan program.

“We weren’t looking for them there when we were trying to locate them to determine the problem, and didn’t know to ask people to look there until recently,” Bilson said. “Another problem was that ePlan does not notify one city staffer when another city staffer makes notes that halt a permit process, and Shane did not realize what Kit had said or done in his new notes, because Kit wasn’t talking with him anymore. Perhaps the biggest problem was that Kit would not return anyone else’s phone calls either, until very recently.”

Youngman said he was frustrated with delays, saying it had slowed him down “two to three months” and when converted to a cash value, “at a raw cost, we’re probably talking $50,000.”

“(City staff) don’t seem well versed with their own system, they don’t understand it that well, I don’t know if they’ve been properly trained, but it seems to be very confusing for them,” Youngman said. “The real issue that I see, is that there is very little incentive on their part to learn it, to help you out, to speed things up, it’s kind of like ‘it doesn’t work that well, it’s just going to take longer’.”

He said what made matters worse was the fact there was no recourse for city employees if they held up projects.

“These people are very independent, very powerful,” he said. “I have no idea how they get hired and fired, I don’t think they ever get fired, but it’s just so frustrating because months go by. It’s zero downside on their part for inaction, and it costs me a fortune when they don’t follow through and do what they say they are going to do.”

Last Thursday, Bilson said he met with Mark Cunoe, Kit Dallarte’s new boss, and explained to him the entire situation. On Friday at about 4:30 p.m., Cuneo called to say the permit had finally been issued.

Ron Takiguchi, a City of Santa Monica building official, said two years far exceeded the expectations that the City wanted to permit something.

“Since grey water was somewhat new, the requirements were not fully known by the applicant, on both sides,” Takiguchi said. “I’m not pointing fingers here. This is a system that was custom, and an item that had to be detailed very much. It wasn’t a simple grey water system.”

He said the ePlan system still had improvements to be implemented to speed up the permit approval process.

He said he was currently in discussion with the software vendor to explore the option of a parallel review, meaning that each separate entity within the city such as the Fire Department, Building Safety, Public Works, Transportation, Planning, could process applications quicker than the current “serial review” system.

The “serial review” system does not allow one department to upload its new notes/plans until all other departments are all at the same stage.

“A plan has to go to several different city departments, so the applicant would have to wait until all departments are finished before they could upload the next version,” Takiguchi said.

The ePlan system currently does not cater to Macintosh/Apple users, as it only accepts Internet Explorer, another problem Takiguchi is working with the vendor to fix.

While this particular nightmare may be over, Bilson is concerned that Dallarte is still working for the city as he may have “an axe to grind,” and Bilson worries this particular type of nightmare can happen again to anyone who tries to obtain a permit.

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Comments

Sep. 23, 2011, 8:20:00 am

Travis said...

This is pitiful, these guys are lazy and just like the article said, have no incentive to do better. This is a real problem in Santa Monica.

Sep. 23, 2011, 8:28:33 am

englishsunset said...

First of all, Congrats, Steve

Sep. 23, 2011, 12:41:01 pm

John Hathorn said...

Glad that you reported the names of the City buffoons. Unless and until there is accountability on the part of the City, these nightmares will continue.
All this hassle from a City that purports to be Green minded. Go figure.

Sep. 24, 2011, 1:16:39 am

truthout said...

Any resident that has had to deal with the permit department discovers the nightmare. The city NEEDS to pay attention to this ridiculous "system." Most inspectors manufacture ridiculous demands. I am certain to keep themselves "busy" to justify their job.

Sep. 24, 2011, 2:13:48 pm

Kevin said...

That a project was in plan check for two years is surprising, but not unprecedented in Santa Monica. What is astounding is that Takaguchi, the building official, does not take responsibility and blames the applicant and the supposed complexity of the grey water system.
The two year plan check is a problem won't be solved anytime soon.

Sep. 24, 2011, 6:04:03 pm

saveH20 said...

This type of behavior is so common in the city government. Little people with power. We have had very similar attitudes and behavior in Boulder, Co as they tout themselves as a green friendly city, yet allow and disallow random permits for greywater re-use. Something needs to be standardized for homeowners not to be penalized for tying to save water....

Sep. 26, 2011, 9:59:29 am

SantaMonicaArchitect said...

As someone who has/had multiple project through the awful permitting process in Santa Monica, this article is one of hundreds similar stories of a process that has spun out of control. Disastrous ePlan system - check. Petty, unmotivated, incompetent employees - check. Almost no oversight - check. Years to permit something that would take weeks to months in other cities - check.
I can attest to Kit's incompetence, however, there are many Kits clogging up process in the Building and Planning departments. For a City that prides itself on fairness and a "green" ethos, the permitting process is the most wasteful, unfair and inefficient system imaginable. Bureaucracy at its worst.

Sep. 29, 2011, 11:01:19 am

Jon Mann said...

I'm really curious about Dellarte's rational. Were you able to speak to him at all, or did he stonewall like many others who work for Building and Safety?
Thanks,
Jon Mann
To the Editor:
Why am I not surprised to read in the Mirror about the deliberate delays and obstacles with this city’s permit approval process? There are MANY horror stories of this nature. I would REALLY like to know what plan checker, Kit Dallarte, has to say to justify holding hostage a grey watering system for 2 (TWO) years, just to protect his turf? This is far more than a failure to communicate.
I had a similar experience 8 years ago when I attempted to add a second floor to my tiny 893 sq. ft. home at 2449 Oak Ave. It literally took months JUST for the soil test, and I lived 24 blocks from the beach! Whenever I would call the city to expedite the process, my calls would not be returned. When I went to city hall I STILL could not get any answers; I couldn’t even get a copy of the paperwork filed for the remodel! I finally gave up and sold my house out of frustration, and now I am a renter, again.
When I go to City Hall, I use my people hacking skills, but I seem to encounter staff who consider residents asking for help as irritants interfering with whatever they are doing on their computers, or in their break rooms. They even have their own toilets the public is not permitted to use.
For the life of me, I don’t understand the condescending attitude and lack of help from our well paid city employees… This mindset is so pervasive it starts at the top; the arrogant and patronizing City Council, the City Manager and his staff, on down to some entry level employees, even. It seems that people who work for the city are so secure in their jobs they can treat the public as they like. I feel like I’m living in the Dilbert universe!
Jon Mann
139 ½ Hart Ave.
Santa Monica, CA 90405
310.218-6279

Jan. 21, 2014, 9:16:47 am

Last Days as Architect said...

There is some small solace in reading others utter frustration in working with the City of Santa Monica's Building and Planning Departments. Top to bottom restructuring, new staff, streamline processing...what am I talking about. This will not happen in my lifetime. I will need to join my colleagues in turning down work in Santa Monica. Too bad. I am a talented, conscientious Architect and Designer capable of contributing work for which the City could take great pride.