We have two of these vacuums and both of them have experienced the same problems. First the floor heighth adjustment doesn't work and now neither one will pick up on either carpet or floor when in the brush/floor mode. They both seem to work with the suction hose function. We have removed the back panel to see if there was an obstruction but it was clear. We have changed the bag and the small filter (not the HEPA filter) all to no avail. What else can we do? We are desperate to use our vacu

Answers :

Did you check the powerhead for obstructions? With a bend in the tube just below where the hose connects, this is a common spot for clogs. To check, detach hose and drop a coin in the hole. If it doesn't drop through, a blockage is present. Use the handle of a wooden spoon to push clog back through to brush. It can be removed with long-nose pliers from there.\015\012For height adjustment, check for debris that may be preventing the nozzle from raising and lowering. There may be something inside the powerhead preventing it as well.\015\012The manual can be found at the following site. On the left side of the page, under the image, click on the Use and Care Manual button.\015\012\015\012http://www.abt.com/product/20743/Electrolux-EL5035A.html\015\012

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