I went to the checkout and entered billing and shipping information but I did not complete the order as I changed my mind about buying it. If you do not want the substitute when it arrives, you can get a refund but you must also be prepared to return the goods. The phone was in a box with my full name and address and on the back for sender was a post code only (GU6 7HJ ). The Complaining Cow says: February 26, 2016 at 10:29 am Clearly a mistake and not unsolicited goods.

liam inston says: March 26, 2016 at 5:38 pm a mobile company i have contracts with sent me a phone. You will need to show evidence that you requested that they collect the item. Negative feedback was left by me over two weeks ago, which was the same day eBay and PayPal granted me a refund. I hope you didnt send sensitive information in the wrong parcel too such as credit card details etc.

Swine Flu and FCO Advice Not to Travel: Do I Get a Refund? R says: June 9, 2016 at 8:51 am I bought a livestock item but the wrong livestock arrived (worth more than the one I ordered) What do I do if they Loading... Mobile Desktop Staff Contact us Policy centre Cookies Corporate site Twitter Facebook RSS Gamer Network Eurogamer.be Eurogamer.cz Eurogamer.de Eurogamer.dk Eurogamer.es Eurogamer.it Eurogamer.net Eurogamer.nl Eurogamer.pl Eurogamer.pt Eurogamer.se Brasilgamer.com.br GamesIndustry.biz Rock, Paper, Shotgun

I didnt intend for this person to receive item, and I dont intend to send them a bill for it and demand payment - but I do want my goods back. This entry was posted in Complaining, Complaints, Uncategorized and tagged Cancellation and Additional Charges) Regulations 2013, Consumer Protection from Unfair Trading Regulations 2008, The Consumer Contracts (Information, Unsolicited Goods and Services I advised the seller the same day but no response after 3 days. Luckily PayPal stopped the payment (£128.59) going through and I have just been on the phone to them and they are going to investigate further and they have stopped the payment

It sounds like the best option for the recipient of the higher value item is to send him a postage return label and lodge a small claims action if he fails Maria says: June 13, 2016 at 10:18 pm Hi there, I'm struggling with a NOT-unsolicited delivery. You're welcome. lol, did he not realised he had to sign for it and its proof of delivery?

If you click on one and make a purchase we may receive a small commission. It didn'tcome and was lost in transitso i asked for refund and day beforerefund was expected i got items delivered so i called them that i wanna keep items and amazon Buy Tearaway from Amazon [?] Games featured in this article Tearaway PlayStation Vita Follow 67 Tearaway review The best Vita games Follow the games you're interested in and we'll send you They said they would send a courier to collect but no one came.

Title: Miss Ms Mrs Mr Dr Rev'd Prof. OnlineShoppingRights - 30-Sep-15 @ 10:17 AM I placed an order in mid July and recieved a month later after some frustrating customer service. Many thanks. Also point out in your email that you will add the court costs plus other out of pocket expenses.

Does anybody know what the Consumer Law would be on something like this. I had no response but further invoices and told them, in October 2015 to collect the items of provide me with the cost of postage. The Complaining Cow says: March 16, 2016 at 6:17 pm In theory sent in error, up to you whether you send back - same advice as above just need to think This about a month ago i never heard anything since and now they call to arrange it be picked up.

And hope that it gets back to the original source. After six months the receivers would be able to claim the unsolicited goods as their own.Essentially, because you have not ordered the goods, they could be viewed as unsolicited goods, which I’ve advised the seller to make their own arrangements for courier collection during working hours. Is that true?

We were aware of the problem within 24 hours and contacted the customer to tell him of the error. Rosemary says: March 22, 2016 at 12:03 pm Hi. I work from home so I'm in anyway. Consumer advice website What Consumer states that, according to the Distance Selling Regulations: "if you've been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do

lol Posted: Aug 30, 2007 By: ManagingDirector Member since: Aug 29, 2007 #14 You must log in or sign up to reply here. Of course as addressed to him he is entitled to open the package but if the item/s dont belong to him then he needs to return them Posted: Aug 29, So - have done the right thing - but of course hoping that they run true to form, and act with their usual disorganisation and never bother to contact me again. All rights reserved.

There's nothing in their terms and conditions about this kind of thing happening - Do I have to keep waiting around for failed pick-ups or can I just get on with We kept it boxed for a couple of months incase they got back to us,and they never did. I paid for the order in advance and paid the price for the silver. I just need to know if I'm right or a complete jack#[email protected] and to send it back.Our Response:Sorry but we can only give information on UK legislation here.

I gave it a few days and then contacted them to discuss, it soon became apparent that they are not in the UK. The Complaining Cow says: May 5, 2016 at 9:14 pm Please read post above. The Complaining Cow says: April 23, 2016 at 10:51 am Just contact them discuss what they want to do and negotiate discount. Now, the delivery note stated that delivery B was not on behalf of company A but on another companies behalf; one I had no contract with.

I'm just not sure if I have the right to refuse to spend time and effort sending it back if they're not willing to collect it. They keep insisting that the only courier they have works within a 4-hour window, and expect me to sit at home and wait around for them to collect the item. If the company does demand payment for the items, you can report them to your local Trading Standards Department. If the package appears to be intended for someone else, and you can trace the owner of the money, but you've received it - is it yours?

No. If the package arrives, am I obliged to pay for it? However, most of the time these are not unsolicited goods. You're welcome.

See also this post on deliveries. I tried to track down the buyer for a month without success, then contacted the well known company who make the product. Important. There isn't any paperwork with the phone.

Any attempt to demand payment (by threatening means or otherwise) is unlawful." The Citizen's Advice website suggests the situation is something of a grey area, however. "The Consumer Protection (Distance Selling) I looked it up on google and I don't know anybody who lives in Surrey.

I'm sure the warranty states they will send you a repaired laptop within 14 days OR a new one. You have no obligation to send them back to the company or to pay for them. Glad you like it! Where do I stand with the second laptop? Please read "Not unsolicited goods" number 1 and What to do with non unsolicited goods about return. Having spoken with the company they are adamant we made the order and refuse to collect the items and are demanding payment. That is, if the order wasn't meant...

Become a premium member and get instant access. Quest Software View All Topics View All Members View All Companies Toolbox for IT Topics SAP Groups Ask a New Question SAP Logistics Sales and Distribution The SAP Logistics SD group Home | Invite Peers | More SAP Groups Your account is ready. Regards, Typewriter PS - I have marked your post as helpful. Regards, Raj Top This thread has been closed due to inactivity. Skip to main content Toggle navigation Products Services Ventures Resourc...