Software Support

We work hard at Prime Debt Soft to make sure you get the most from our software
day after day… Our main concern is to be helpful from the day of software purchase
and every step of the way. That’s why we proudly offer several different levels
of technical support, which enable our customers to get answers to any questions
and satisfy their immediate needs:

Telephone and e-mail Support

Prime Debt Soft is proud to offer our customers unlimited 24 hour support by phone
and e-mail. No matter what, there will always be a knowledgeable technician able
to assist you with any problem.

On-line Support Center

Whether you have questions about any of the software modules, simply sign on to
our on-line customer support center and start obtaining necessary information in
seconds. You can either search our knowledgebase of the most popular questions or
submit your questions/requests directly into the system. Submitted tickers will
be assigned to the programmers instantaneously. You will be able to track progress
of all your tickets from online center.

We are constantly working on further improving our software. That’s why we are able
to supply our customers with ongoing updates and upgrades, included in a monthly
maintenance plan.

Specialists from our custom programming department are able to convert all your
data from any database or file. We do our best to guarantee safety and full confidentiality
of your information. If your company has specific requests ranging from custom reports
to detailed enhancements to our software, Prime Debt Soft offers it at very competitive
prices.

Prime Debt Soft provides basic training and consultations during
the installation process. For those that need onsite training we will be glad to
assist with a team of specialists. From previous experience, our engineers are able
to give full-scale training and ensure a smooth transition within 3-5 days. When
your company invests in the training as a part of a gradual transition to our current
software, we ensure that your system will be operational from the very first day
and will also bring long-term success to your business through increasing productivity,
enhancing quality of the services and skyrocketing savings.

Every employee at Prime Debt Soft is dedicated to our customers to make sure they
are always satisfied with our software and service after purchase.

When you buy our software we’ll continue to support you whenever you need us.