Express delivery: If you’re in a hurry, we also offer a same day despatch service to the mainland UK. This means we’ll post your paint tins today, and they’ll be with you the next working day. Please note that this service is not available after 3:30pm or on Saturdays, Sundays and Bank Holidays.

Please check below for delivery times and charges to remote postcodes such as the Isle of Wight or Scottish Highlands.

Please note that we cannot deliver to P.O. Boxes.

Product

Delivery options

Details

Cost

Colour card

Standard delivery

Royal Mail 1st Class

Free

Sample pot

Standard delivery

2 working days

0.95p

Orders over £100

Standard delivery

2 days

Free

Orders over £100

Next working day delivery

Next working day

£5.00

Orders under £100

Standard delivery

2 working days

£4.95

Orders Under £100

Next working day delivery

Next working day

£10.00

Wallpaper Orders

Each roll is carefully printed, wrapped by hand and individually boxed to ensure your new wallpaper arrives at your door in perfect condition. All UK mainland wallpaper orders are delivered within 7 working days. Please note that we cannot deliver to P.O. Boxes.

Product

Delivery options

Details

Cost

A4 wallpaper sample

Standard delivery

Royal Mail 1st Class

Free

Orders over £100

Standard delivery

7 days

Free

Orders under £100

Standard delivery

7 days

£4.95

We take care with your order

Made in Dorset, England

Farrow & Ball paints are born and bred in Dorset, England, our home since 1946.

Returns

If you’d like to return your unopened paint, please send it back to us within 28 days of delivery for a full refund (excluding any delivery charges). Our wallpaper and bespoke colours are made to order and are therefore non returnable.

1. Returns of unopened items are accepted within 28 days from date of purchase with a valid proof of purchase.

2. Any customer wishing to exercise this right must notify the vendor at either of the following: in writing to Farrow & Ball Ltd. Uddens Estate, Wimborne, Dorset. BH21 7NL (addressed to The Sales Team), by telephone to +44 1202 876141 or by email to sales@farrow-ball.com.

3. As a further condition of the right to return, customers must also arrange (at their own expense) to return the goods in a saleable condition to the address referred to in (b) above as soon as possible. If the vendor pays the return cost then this will be deducted from any refund. The goods will be deemed returned when actually received by the vendor at the said address. Alternatively items can also be returned in person (at no cost) to any Farrow & Ball Showroom with a valid proof of purchase.

4. Pending the return of the goods they must be kept in good condition.

5. Customers shall be entitled to a full refund (less any charges referred to in (c) above) on full compliance with the foregoing
1. Any goods made to customers’ specifications or clearly personalised are excluded from the right to cancel
2. The following are bespoke products, manufactured specifically to order and therefore non-returnable – wallpaper, special colour matches and archived colours.

Where goods delivered by the vendor are received by the customer damaged, the vendor must be notified within 24 hours of delivery in order for replacement goods to be re-sent free of charge. No such claims will be accepted after the 24 hours has elapsed.