Cushions

How do I measure my cushions or furniture?

Visit our How to Measure page for directions on measuring your patio furniture and cushions. If
possible, it is better to measure your furniture rather than your cushions, as they tend to flatten out
over time.

Do you make custom cushion sizes?

Unfortunately, we do not make cushions in custom sizes that are not already listed on our website.
Having been in business for over 30 years, we have learned which cushions are most likely to fit the
widest range of furniture sizes. We believe that within our selection, we have cushions that will fit the
majority of furniture types and styles.

Do you have any cushions already made or in stock?

All of our cushions are custom made to order, and we do not have any that we stock or warehouse.

Can I send old cushions in to be re-covered?

We only make new cushions. We do not recover cushions. We do sell fabric by the yard if you would like
to purchase that from us and use that to have someone else re-cover your cushions.

Are my cushions waterproof?

All of the cushions that we make are water-resistant, but not waterproof. While the fabrics on the
cushions do let some water in, they are designed for outdoor use which means that our cushions dry out
quickly. If your cushions get wet, turn them on their sides to make the water drain quicker through the
seam. Do not put your cushions in the dryer.

Some of the cushions have fabric covered buttons, and some do not. For cushions that come standard
with plastic buttons, fabric covered buttons may be an additional charge. Make sure to select the type of
buttons that you want before adding the cushion to your shopping cart.

ORDER INFORMATION

How long will it take to receive my cushions once my order is placed?

Because we are a seasonal business and make every cushion custom to order, it can take anywhere from one to four weeks to receive your cushions. During the fall and winter months, cushions are usually shipped within two weeks. In the spring and summer months, cushions can take up to four weeks to ship out. Orders that only contain one style of cushion generally ship faster than orders containing multiple styles of cushions.

What is the cost for shipping my cushions?

We offer free shipping on all orders within the continental U.S. Orders to Hawaii and Alaska have an additional cost for shipping.

How is my order being shipped?

We ship the majority of orders via Federal Express Ground. We can only ship to street addresses, no PO Boxes.

I tried to place and order but I don't think it went through. What should I do?

You should receive an email confirmation within minutes of placing your order (make sure to check your spam or junk folders). If you did not receive a confirmation email, your order may not have gone through. Please contact us via email at info@cushionconnection.com or call us at 1-844-504-2874 before placing another order.

What hours is a live person available for me to speak with?

Our customer service is open Monday-Friday from 9 a.m. – 4:30 p.m. EST.

What if I do not receive an email confirmation of my order?

Please check your spam folder. If you still do not find an email confirmation, please contact us immediately.

Why do I keep getting voicemail when I call?

Due to the high volume of incoming and outgoing calls, the phone lines may be tied up at times. Please leave us a message or email us at info@cushionconnection.com. Emails are likely to receive a quicker response than phone messages.