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Most Helpful Positive Review

Good, but high initial loan fees.

$30k loan with a $900 fee is a bit excessive. Otherwise application process was simple, easy approval within 2 business days. Time from application to funds in my account was 5 days and customer service was a pleasure to work with.

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Most Helpful Negative Review

Oct 12, 2017

FRUSTRATING

After receiving countless offers in the mail from this company, I finally was in need for a loan very unexpectedly. I applied online and my rates ended up being even lower than the offers I'd been receiving from them so I figured this would be easy breezy. The next step was to upload paystubs which I did immediately and figured it would be reviewed once the office opened in the morning and everything would be great. But no, this wasn't the case!! After not hearing anything back by late afternoon I decided to reach out to them for an update and was told "yep everything looks good, your information is just being reviewed and you'll receive an email by tonight with the status". Once again, I'm thinking everything is good, I'll get the approval email and the funds will be sent today and I will see it before the end of the week. The next day rolls around and still no email, no update on the website and no call so I reach back out to them. This time I'm told I need to send in a bank statement and that everything else looks good which once again I did IMMEDIATELY! Hours have gone by again and still no email or online update. At this time I'm extremely frustrated because this is in no way what I've ever experienced when taking out a loan so I call again. This time I get the same scripted answer of it's being reviewed but this time, I should receive an email within 24 hours. I let her know that time was of the essence for me and to just let me know if I should go somewhere local because I need the cash in hand BEFORE the end of the week. She placed me on hold to supposedly have someone complete the review while I was still on the phone and then comes back with the I should hear something within 24 hours. At this point I just wanted to SCREAM!!! I end up getting a call back in about 20 minutes from someone else telling me that the account I wanted the funds sent to didn't have enough activity and could not be used. By then I was livid. WHY did it take this long to provide that information to me? So she says that if I can provide another verifiable account then they can proceed. YES, I have more than one account but wanted it sent to that one because I don't have an active debit card on it which prevents me from touching it. I then had to update my bank info on the website and she then said we can do a conference call to the back to verify the account is mine and active. I still don't understand why the same thing couldn't have been done with the original account that I wanted to use. I FINALLY received the approval email last night, but then got another one afterwards requesting another bank statement so I called this morning to see what that was about. I was told to disregard it and that the funds will be sent sometime later today and will need to wait another 1-4 business days for my bank to process it. Today is THURSDAY which means tomorrow is Friday... I will NOT be getting the money that I needed BEFORE the end of the week. This process began on MONDAY!!! I will be paying this loan off VERY early and will never do business with nor recommend this company to anyone!!!

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