Support Log/HelpDesk Ticket Tracker

There is a preset taken from Moodle 1.9.18 and a preset from Moodle 2.8.6.

The Database activity has been used to create a Support Log for entering a record
of support phone calls, tracking the status of each support ticket,
duration of calls, assigned staff, problem areas and resolutions.

Modify the field names, add or remove fields or use just as is if it works for you!

MOODLE.NET IS CLOSING SOON...

As part of the preparations for a new MoodleNet plugin coming in Moodle 3.8, this site is being closed and the contents archived. It is now no longer be possible to share new courses or content on moodle.net.

To see what this means for teachers, and to find out what you need to do as an administrator, please see our guide Sunsetting moodle.net.

If you’d like to find out more about the new MoodleNet, please see MoodleNet.