F.A.Q.s

Q. Why should I take a driver improvement course?

The successful completion of a driver
improvement clinic may be used to
remove points from your official driving record. Or, you may have been
ordered to attend by the DMV or a court of law. You might also attend to
receive a discount on your automobile insurance premium. Finally, you might
simply want to learn techniques that will make you a more responsible driver
and lower your chances of being involved in a collision.

Q. Who is eligible to take a driver improvement clinic?

Anyone can attend a driver improvement
clinic. However, to use the course to lower your insurance premium, you must
be under the age of 55. You should also verify with your insurance agent that
your provider offers this benefit. If you wish to receive official credit for
completing an online clinic, you must be 20 years of age or older. It
is your responsibility to determine if your court will accept this
driver improvement clinic to satisfy a court-required driver improvement clinic.
Finally, if you hold a commercial driver's license (CDL), you must attend a course
designed specifically for commercial drivers in order to receive official credit.

Q. Does the course cost anything?

Unfortunately, there is a small cost for
driver improvement clinics. Tuition includes immediate access to the
website and covers the cost of the final exam. Virginia driver improvement
clinics are privately operated businesses; regardless of the program you
choose, you will need to pay a similar fee. The difference is that our
course is low cost convenient, and fun! We also have the friendliest
customer service in the industry!

Q. How do I pay for the course?

You can pay for the course by check or
by credit card (Visa, MasterCard, Discover, or American Express). After
you fill out the registration form, you are linked to a secure page
where payment is quick and effortless. The site is encrypted, making your
online purchase completely safe.

Q. How do I register for the course?

It's fast and simple!
To register online,
just complete all the appropriate fields and you can get started right away.
You may also register by calling 800-252-6551 weekdays from 8AM-Midnight and
weekends from 8AM-11PM. We are glad to help!

Q. How long do I have to complete the course?

The course has a required minimum time limit
of 8 hours. And, if you have been ordered by the DMV to attend, you must
complete your driver improvement clinic requirement within 90 days. Beyond
that, the course is designed to allow you to proceed at your own pace. You
may do one section after another if you wish, but most of our students read
at their leisure — maybe a section or two a day. Fit the course into
your busy schedule!

Q. I have already enrolled. How do I get back into the course?

You may re-enter the course via the link
on the home page as many times as necessary to complete the program. If
you are having problems accessing the course, you may contact us for
technical support by calling 800-252-6551 weekdays from 8AM-Midnight and
weekends from 8AM-11PM or
email vacustomersupport@trafficeducation.net.

Q. Can I use someone else's computer or Internet service?

That's one advantage of our Internet
course! You can take the course from home, from work, from a friend's
house, at your local library, or you can even rent time on the Internet
at a copy center or cyber cafe. All you need is any computer with Internet
access. You can also start on your own computer and finish on another.

Q. Will I be tested on the material?

The DMV requires you
to pass a 50-question final exam with a minimum of 80% (40 questions)
correct. There are also short quizzes at the end of each section to help
you to prepare for the final exam.

The DMV
requires all students to have their identity verified before taking a
final exam. You may choose any The UPS Store or library location to use
as your proctored Test Site. After you finish reading the course
instructional material, please contact customer service (800-252-6551)
and provide the fax number for the testing location that you intend to
use. We will then fax a work order and testing instructions to the
location you selected. You will be responsible for any computer access
fees or other charges that you incur during testing (computer access
fees vary, and range from $9.00 – $10.50 per hour at The UPS
Stores).

Notification of your completion will be electronically submitted to the DMV the following
business day. If you are completing the course for a court order, it is your responsibility
to turn in the completion certificate to the court before your due date. You may also request
an official copy of your student completion certificate when you register for the course, with
a variety of shipping options available.