Friday, July 7, 2017

A couple of years ago I was at the press launch of EE's exciting launch of their 4G network. Things were starting to look up. Now I am posting one final blog post about this dreadful company to warn you against them.

For the past 3-4 weeks, EE (also known as Everything Everywhere) has been down for a lot of people, including me and my partner. They have made no attempts at fixing the issues that has plagued this dreaded network.

Whenever connected to EE's network, we could not use Facebook, WhatsApp, Instagram and many other apps to upload and view images. In addition to that Twitter and Foursquare apps are not working altogether. Some websites has been blocked as well. Reddit for example does not load, at all. These apps only works while on wifi. This issue can be replicated on two separate EE sim cards, both on PAYG data allowances, and on two separate factory unlocked phones (one iPhone 6S with the latest iOS update, another a Samsung Galaxy S6 with the latest OS update), and in different areas (South London, North London, Central London, Leeds, Heathrow Airport etc.). Network connection has also gotten worse, with frequent drop outs.

This is an ongoing problem with many EE customers reporting the same issue on Twitter. Attempts to reach EE for help has so far been useless as the social media front of EE does not pass on reports to their engineering team and the live chat does not work for PAYG customers! Now we have two sim cards which are essentially useless. We can use apps for basic messaging but nothing more, and anything more we have to hunt for free wifi to use whenever out and about! What use is it to have a mobile data plan then?