Return/Exchange Policy

Physically defective products may be exchanged or returned at no charge. Self-study products, quick-reference cards, sale items and all software products (includes e-learning) may not be exchanged or returned. Only unopened/unused products in their original packaging are eligible for return or exchange subject to the provisions below.

All returns require a Return Merchandise Authorization number, which must be clearly visible on the outside of the box. Please contact CIW Customer Service at 800.228.1027 for additional information or to request a Return Merchandise Authorization (RMA) number and return shipping address. Do not return products to the shipping point of origin. Customers outside the USA/Canada may also submit return requests to Customer Service.

All requests for return must be made within 30 days from the date of invoice and are subject to approval by an account manager and a minimum 15% restocking fee. Items approved for return that are received more than 30 days after the RMA number was issued or without an RMA number on the outside of the box may be refused or subject to additional restocking charges.

The recipient is the importer of record and must comply with all regulations and laws of the destination country. International orders may be subject to customs duties, fees levied by the destination country, and/or import taxes. The recipient of an international shipment may be subject to such customs duties, import taxes, and fees, which may be levied once the shipment reaches the recipient's country. Any dditional charges for customs clearance is the responsibility of the recipient. Customs policies vary from country to country. Please note, when customs clearance procedures are required, it may cause delays beyond the original delivery estimate.