2013 Forecast: The Hot Technologies That Will Define Banking

Now, more than ever before, technology plays a huge role in how banks interact with customers and conduct business. As consumers continue to move into a highly mobile, always-connected world, banks need to implement innovative solutions to meet those needs. And technology also plays a key roll in analyzing and mining the massive amounts of data, both structured and unstructured, that banks now possess. And let's not forget the important role of technology in security, as financial institutions face near-constant cyber attacks from all reaches of the globe.

Bank IT departments will also play a key role as institutions seek how to best understand and utilize the bring your own device (BYOD) trend. As more employees and executives use their personal devices for work purposes, securing those devices --and the valuable data they contain -- will become of the utmost importance.

With all that in mind, Bank Systems & Technology polled a number of industry insiders to get their take on what the hot technology will be in 2013.

Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio

I am trying to find out what a good Marketing Analytics software is for our bank. We currently use a database that stores all our customer accounts and information but I do not have any program to use to identify our best customer, create leads or cross-sell to our current customers. I am not sure if an analytics software, marketing dashboard or CRM is the best for us to accomplish our needs. Any advice?

Very interesting. I agree that banks can't dictate how they interact with customers anymore, now it's the other way round. That's true of so many industries today. Companies have to jump on the social media bandwagon or risk losing out big time, whether it's existing customers, new ones, or much more.

Nice job Bryan. I'm really looking forward to following digital payments next year G«Ų not sure exactly what the play might be for insurance companies but it seems like there might be some crossover there eventually.