Case study

Find out how Lion Claimline benefits from First Contact

Testimonials

"First Contact has been outstanding from Day One. Friendly, approachable and knowledgeable, they sat down with us to learn our business and it has paid dividends. We now have far more control over staff and productivity levels have increased by 40%!"

Elliot SmithRobert Elliot Wealth Management

"Implementing First Contact has significantly improved our customer service and sales operations. Managing a global customer base is a tough challenge, but First Contact's simplicity ensures success where so many other generic solutions fail."

Chris BrownMarketing Director, Exclaimer Ltd

"We needed a quick solution and help to implement it. Your team really stepped up to the plate for us. We now have full visibility on how our agents perform and the outcome of calls, which makes it easy to tweak our process and improve results. Thank you!"

Jo NewmanStuart's Driving School

"First Contact was utilised to deploy an exceptionally complex blended solution for us. The advantages of this solution for Bellcom are the user friendly administration suite and Scripting tool used by the sales team to successfully manage their prospects and leads."

Graham SmithBellcom Worldwide

"As a company looking to develop our existing outbound calling activities, we found the flexibility First Contact provides perfect for meeting the needs of our clients. The system is very easy to use and on the rare occasions support is needed, the team at First Contact are quick to provide it. Having reviewed other, more expensive systems, I would recommend this to anyone looking for a new scripting solution."

Jeff MorrisStarVale Management and Technologies Ltd

"I can't fault First Contact. The continuous support has been second to none, always helpful and often finding creative ways to solve our unique needs. You tell them what you need and they have the answers. Agents find the script simple to use. I would definitely recommend them."