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Overview

Technical specifications

Cost

What is Vodacom Field Communication?

Vodacom Field Communication is an online, on-demand Software as a Service (SaaS) solution providing one mobile platform for sales teams, covering multiple business processes. More specifically, it is a custom-built application that allows hands-on management of data from a distance with the receiving of immediate updated information on smart devices compatible with Android 4.0 and IOS8.

The platform uses the latest mobile and cloud technology that can be e-tailored to fit customers’ business needs as well as enabling your business to operate with increased efficiency, productivity and operational agility.

Why should I get it?

Vodacom Field Communication offers your business these benefits:

Tailored to meet customers' specific requirements

Automates processes to drive efficiency and profits

Built with compliance at its core

Best in class user experience

Real-time communication and reporting

Reliable and built for scale

Simple to use

Constantly innovating

Social media relevance

Training and customer service

How much will it cost?

Vodacom Field Communication is available in three different packages:

Compact Package

Administrator portal login

App per user login

Newsfeed

Notifications

iSPY

Content management

Reporting

Optimise Package

This package offers the full suite of services from the Compact Package with these additional features:

Customised task lists

Check lists and to-do lists

Store scheduling

Store rankings

Store surveys and scorecards

Location check-in and check-out

Daily stats

Enhance Package

This package offers the full suite of services from the Compact and Optimised Packages with these additional features:

Live chat

A point-of-sale app

Ticketing

Wearable tech – linked to an Apple Watch

What are the product features?

Free form surveys and audits

Scheduling and daily calls

Sales orders

Content management to reduce paper

Route optimisation

User workload efficiencies

Geotagging for all user activity

User rankings, daily stats and built-in KPIs

Track and gather competitor trade intelligence

Business intelligence and reporting

Real-time chat and messaging

Push notifications

Personalised user experience

Daily checklists / task management

Check in/out functionality

Co-ordination of multiple compliance tasks

Ticketing functionality

Android 4.0+ and iOS 8+ compatible

What software is required?

The user requirements needed for the app to work on Android and iOS: Android 4.0+ and iOS 8+ compatible.

Android application package (APK) is the package file format used to distribute and install application software on an Android device.

This file is attached in an email message.

You will not be able to find the 2Way application on Play Store as you need to install it manually using the APK file.

Open the APK file on the device you would like the Vodacom Field Communication app to be installed .

If you want to install it on a different device, simply set up your email account on that device and select the APK file from there.

APK files can only be sent and installed using email.

Crashlytics is an invitation sent to an iPhone user to install the application on their device.

The invite will be sent to your email address. Please ensure that you open the email on the device you would like the application to be installed.

You will not be able to find the Vodacom Field Communication Application in the iStore as you need to install it manually using the Crashlytics invitation.

If you want to install the application on a different device, simply set up your email account on that device and ask head office to send you the latest Crashlytics invitation. Follow the installation process by first clicking on the “Check It Out” button within the email.

The Crashlytics Invite can only be sent to an email address.

Help & support

Vodacom Field Communication FAQs

Avoid the queue! Read our Frequently Asked Questions online to get all the support you need.