Publisher's Summary

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM for Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

The listener is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM for Beginners offers listeners a comprehensive look at the various theories and metrics that define ITSM.

In this book, Clydebank Media brings big ideas down to earth for the everyday listener. ITSM for Beginners is the perfect orientation guide for the IT professional's first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.

You'll learn:

In-depth Summary and Analyses of core ITIL Life Cycle Phases and Sub-Components

Case Studies in ITSM Application

Getting Employees to "buy in" to ITSM by Implementing from the Bottom Up

Creating and Leveraging "Service Catalogues" to Clarify and Regiment IT Costs

The Capability Maturity Model and its Five Evolutionary Stages

Much more!

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your My Library section along with the audio.

I am a retired IT professional and got this book to help give me an overview of the discipline such as it is. Fairly thorough across the industry. Didn't really spend so much time on the ITSM as on ITIL and even other standards. Nice overview of all the 'alphabet soup' of the discipline. Narrator was professional in tone and very appropriately articulated the text.

I was given a free copy of this audio book for the purposes of providing an honest review.

Yes. This is a true intro to ITSM. This book provides the meaning to the acronym and it dives into ITIL in one of the chapters. This book is a really good start to understanding ITSM. The way the book ties ITSM, ITIL, and Six Sigma together is really good. IT is more than software, hardware, and security, this book shows how IT and Operations go hand in hand.

What did you like best about this story?

The way this book ties ITSM and ITIL together and breaks it down.

Was this a book you wanted to listen to all in one sitting?

I would have if I had time. I had to stretch it out over 3 days.

Any additional comments?

“Full Disclosure: I received this book for free in exchange for my honest and unbiased review”.

Full Disclosure: I received this book for free in exchange for my honest and unbiased review.

This quickstart guide is great for beginners - people starting in ITSM and people with some interest who know nothing about ITSM. I fell into the latter category, my wife and a couple friends work in ITSM so I downloaded this guide to see if it would help would help give me a rough understanding of that aspect of their lives. It did give me a much better understanding of the various aspects of what they do by providing a technical/systematic overview of the field and discussing some of the personal, social, and experiential facets of working in ITSM. It also introduced me to a side of business that I expect will be helpful to me as an aspiring entrepreneur.

The examples were useful and inserted with just the right frequency, and the narration was fantastic at engaging beginners enough to draw them into some of the interesting nuances of the field without being overly technical or pretentious. The publishers also offer a satisfaction-or-refund guarantee so there's not much to lose. Bottom line: a good place to start in the ITSM literature, well worth the current price of $5.

I received a copy of this book in exchange for an honest unbiased review: I liked what I read, I'd never heard of ITSM. I definitely gained exposure to valuable information. But something of substance felt like it was missing. Worth the money, though

Would you consider the audio edition of ITSM: QuickStart Guide to be better than the print version?

I haven't read the print version, so I can not answer this.

What did you like best about this story?

I work a lot with IT departments, though not for one, so this was great to help understand why things are done how they are. Additionally, it helped me to identify things that our IT department could improve on if they followed the standards better.

What does Peter Bierma bring to the story that you wouldn’t experience if you just read the book?

His inflection is great and helps make it easier to understand, though sometimes a little slow, so I listened at 2x speed.

Was this a book you wanted to listen to all in one sitting?

I did listen to it all in one sitting.

Any additional comments?

I received this book at little or no cost in exchange for my HONEST, UNBIASED review.