The 5levels of Coworksurf locations. Which one are you?

How does it work?

Commissions are based on the individually verified ratings we get back from the feedback forms triggered whenever a booking is made through our booking software. If you're not sure what that that form looks like, here it is. We verify this via automated email and have the right to connect with individuals about their experience via email. The final reviews will end up here. To get feedback, bookings need to be made via the booking software.

​All reviews are out of a total potential score of 30/30. 10 for community, 10 for work and 10 for surf.

The rates

For the hard and smart worker, we have the most competitive rates in the world, with commissions going as low at 5%. To start, we take a 20% commission on all bookings. If your customers are very happy, you can reduce your commissions to 15% and 10% respectively. As a cherry on top; the single best rated Coworksurf location globally can benefit from only 5% commissions whilst they are the top rated location.

​How? Here are some of the proposed ratings in terms of commissions.

Kook- Please try harder ​😅

If your average falls between 0-20/30 we reserve the right to remove your listing. If it was just a bad start and you're communicating well with us and your guests that’s ok. It takes a while to learn, we try and get the best out of people and are here to help, make sure you communicate clearly with your guests. Please ensure you have a selfie style video walkthrough of you and your space to give future guests a really clear idea about what it is they are getting.

We will offer any valid customer complaint who has a 0-20/30 experience an immediate partial refund.

If you didn’t do anything unforgivably awful and you just got a bit unfortunate with the swell or a villa that didn’t live up to advertised expectations, maybe some crummy wi-fi, weather, natural disaster or electricity; let us know what you’ve learned and try again. Make sure you also communicate clearly with any guests and cc us in with any guests who had a poor experience.

​We will refund our full booking commission to anyone who had a poor time and as partners we would expect you to communicate well with the customers. If they are not happy within the first few days with something at the location that can not be improved it's sometimes best to offer them a nearby alternative with a refund. This is also why it's so important to be clear on your location page about what is and is not offered. We have an example location page here.

Popping up - You're getting it! 😃

For any ratings between 21-25/30 as an average (what we'd expect as a minimum for any CWS location) we keep charging a 20% platform fee. But we want you to improve because it’s better for the community and our brand if we work with awesome places that our guests are enjoying and talking about. You can message us anytime with questions, or ask other managers in the location partners facebook page. Also please check out our resources with tips on how to improve. You will get access to all the feedback so you can see where to focus on.

​Frother - You're doing really good now. 🙌

Average score:25-28/30

Commission rate: 15% ​Minimum verified ratings: 10

If you get a 25-28/30 overall as an average (minimum 10 pieces of individual verified feedback) then you switch to a trusted partner aka frother and just a 15% platform fee on future bookings. So any future bookings are at a reduced rate. You can fall back into just popping up at anytime that average drops below 25/30 so keep up the good work!!

Ripper - oh yes! Major milestone! ⚡️

​Average score:28+/30

Commission rate: 10% ​Minimum verified ratings: 20

If you get between 28+/30 overall as an average (minimum 20 pieces of individual verified feedback) then you switch to ripping mode. We only charge you 10% and will commission some facebook ads for your location. You can fall back to frother at anytime so keep those standards up!

CWS Global Champ 👑

Minimum average score:must be number 1 AND minimum 28/30

Commission rate: 5% ​Minimum verified ratings: 50

For our single best rated location with a minimum 20 verified reviews and at least a minimum average score of 28/30 we charge only a 5% fee minus any payment processing fees. Never take this top spot for granted it’s very easy to drop off this spot.

(we still charge a 20% deposit to all guests, but you will get back 15% every time)

Refund policy terms & conditions 💰

Refunds and unhappy guests. You should aim to make all guests delighted, but sometimes that doesn't happen, we know some weeks can be tricky and unforeseen events happen. You should try and talk to guests to resolve any issues before they arise. Pro active guest communication is the most important thing here. If somebody seems disappointed, be around to listen to their concerns and understand if their expectations were not matched. Most issues can be resolved and refunds avoided with good, clear and open communication​Try to under promise and over deliver.

The not good enough to work promise

If a guest decided to check out early and leave due to disappointment or a service that didn't match expectations they are entitled to a full refund on the remainder of their stay. Here are some possible reasons they might not be happy. You must send them an email and copy us in to let us know this process is happening.

Accommodation & servicesDid not match images on site or was not reflective of what was actually delivered. Do not offer free tea & coffee if you do not provide free tea & coffee etc. Sometimes it is the little things that build up and frustrate people.

CommunityThe community is non-existent or they are on their own for extended periods. This is coworking and coliving so the emphasis is on more than 1. If they are likely to be on their own then communicate this to them beforehand so they understand this and have their expectations managed before they book. Or if they have booked then let them know it might be a quiet phase or time and just do everything you can to help them meet a few people when they do arrive, yourself, other guests or introduce them to social events in the area. Being as open and honest as possible is all you can do here whilst aiming to give them that community experience, invite them to meet your friends or other guests in nearby accommodations, get them to join our facebook page and chat to other coworksurf guests.

Your community can grow very quickly from just 2 people (1 guest and 1 host) if you keep giving exceptional open and friendly experiences.

WorkThese guests are often working to sustain themselves so the environment needs to be conducive to work and Wi-Fi or connection needs to be as advertised on your page and surrounding need to be appropriate for work. Too many parties or consistent loud noise, building work etc should all be communicated clearly to the guests beforehand. If it is unavoidable and you have for instance construction work for a period please work and communicate with guests to offer them alternative appropriate work spots and cover the expenses they would incur working from that spot i.e. coffee, lunch or cowork space fee.

If they are exceptionally disappointed please help the guests through this process and offer them a full refund for the remainder of their stay immediately as well as helping and offering to help set them up if required with alternative accommodations or workspaces.

SurfPlease only recommend safe and qualified surf partners, teachers or schools. It is your responsibility to let them know they are taking these classes on their own accord and we are not responsible for anything that happens. Please recommend the guests have a relevant insurance policy and sign a waiver and disclaimer before taking part in any dangerous activities. Likewise with surf advice and safety advice please recommend that guests surf with a buddy and if they are unsure about the conditions they should stay out of the water. If unsure make sure they read some surf safety tips like these

Insurance and accidentsWe as Coworksurf are in no way responsible for any accidents or issues that happen with guests during their stays at partner locations. We accept no liability in the event of injury or death.

We offer a 100% refund policy to any guest who arrives and is not happy enough with the set up and decides to not stay.

Note from us - why commissions?

To be able to give good support, build a strong brand and community, and keep our marketing channels pumping, we need cashflow. We know how hard it is to run a coliving space and hope you benefit from us by not having to worry about marketing and sales anymore, so you can just focus on providing your guests with the experience of a lifetime.

We wouldn't be able to survive without you, so thank you so much. We understand that margins can be low as a location owner and we understand the costs involved because we have been there too. We've run our own locations in Portugal and Bali and so we've experienced the complications and challenges of running locations first hand. In our business, people always come before business, so we tried to set them up in a fair way that promotes growth, happy customers and location owners.

We will be continuously investing in automation and optimisation, so you can run your place with less and less overhead. We will also keep experimenting with the best workshops and activities to keep the most engaged community and have people extend their stay over and over. What if at one point your place pays off its own mortgage with guests that are completely autonomous? All you'd have to do is pop in for a BBQ and a surf. Wonderful.