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Customer Service

Patient Advocates / Office of Veteran Experience

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker.
If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

VAPORHCS Veterans and Family Advisory Board (VFAB)

The VAPORHCS VFAB is a ~15 member group of Veterans and Veteran-family members who, under the direction of the VAPORHCS Director, provides feedback and assists and promotes opportunities for cultural transformation in both practice and experience of VA health care by communicating the voice of the Veteran and family to VAPORHCS leadership. Members serve a minimum of a two-year term and the group meets at least quarterly. VFAB is supported by VA staff from the Office of Veteran Experience.

If you are interested in being part of the VFAB, please email the Chief of the Office of Veteran Experience at Vickie.Moreland@va.gov.

Feedback tools for Veterans

The VAPORHCS Office of Veteran Experience have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Quickcards

During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.