Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

First, try clicking once on the playback - click-and-drag zooms the playback, clicking again de-zooms it.

Then, check the Aspect Ratio settings - they may be different for playback, and make for the stretched look.

Note: are you viewing Lorex playback on a computer, or on a dedicated monitor? if on a computer, the above-mentioned especially applies, but also, whether or not on a computer, look for a Non-Stretched setting, too, and enable or choose it, as well as perhaps 'Standard', as opposed to 'Stretched'.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

To-Shay

Electronic Security Engineering

34 satisfied customers

Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma

Neil

Technician

902 satisfied customers

20 years experience in the alarm industry.

Glen Moore

Technician

327 satisfied customers

20 + years of experience in home and business security.

LOAJ3256

Technician

215 satisfied customers

I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.

Hi I'm on FLIR JA: Who makes your safe or home security system? Customer: And I can't access the mobile app anymore JA: Anything else you want the Security Expert to know before I connect you? Custome… read more

I have a concord system that was installed in year 2000. It has started to beep in weird intervals and displays a message that the battery is low in the dining room motion sensor. I don't see where th… read more

My Lorex 014 security system is on permanent connect mode. No video images. Previous ticket number is ***** #57356-725496 Closed.. I am currently in Barbados and need to restore survielance on my Canadian residence. … read more

We have an alarm in our new home that uses Interlogix NX-182xx control panels. The installation company has repeatedly told us that the “quick arm” function is not an option unless the alarm is hooked… read more

four of my ch say out of range how do ,I fix that JA: Who makes your safe or home security system? Customer: lorex JA: What have you tried so far with your home security system? Customer: tried to reb… read more

How do you reset password ***** my orex dvr JA: Are you trying to access your DVR using a computer, or on the DVR itself? Customer: how do you reset password ***** JA: The Home-Security Technician wil… read more

Purchased a foreclosure. No security code give. I went thru the manual and tried to reset it to default to manufacturers setting but the alarm sounded. I had to unplug the battery for it to stop. To b… read more

I forget the pass word on zosi h264 720p JA: Are you trying to access your DVR using a computer, or on the DVR itself? Customer: on dvr JA: Did you buy your DVR new or did you receive it secondhand? D… read more

I have a lynx touch security system purchased from Titan Reliance systems in September of 2013. Have always used Total Connect 2 until a few months ago when it decided to upgrade the app. Now I cannot… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.