Complaints Policy

We always endeavour to provide the best service and products for our customers, however on rare occasions; we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01895 622207 or write to us at Woodfield Windows & Conservatories Ltd. 39 Victoria Road Ruislip HA4 9AB. Email info@woodfieldwindows.com
We acknowledge receipt of your complaint immediately, and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

As a member of Which? Trusted Trader in the unlikely event that we cannot remedy your complaint to your satisfaction we use a Dispute Resolution Ombudsman you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders on 0333 241 3209.
We can honestly confirm we have never had to use the services of the Ombudsman in over 30 years in Business as we always aim to achieve high standards

Company Information:

Woodfield Windows and Conservatories Ltd
Registered in London and incorporated in the UK