topic Re: Optik 4K issues with Sony Bravia 4K TVs in Optik TVhttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65154#M1611
Yes. The pinkish issue is resolved. Mine is an XBR850C.<BR /><BR />--<BR />Sent from Gmail MobileThu, 13 Oct 2016 04:40:48 GMTWangbu2016-10-13T04:40:48ZOptik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62335#M1584
<P>I was told by TELUS support that a select Sony Bravia 4K TVs have issues with the Optik 4K PVR. Do you have a list of specific Sony 4K models that are affected by this issue?&nbsp;</P>Fri, 15 Jul 2016 00:19:16 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62335#M1584Wangbu2016-07-15T00:19:16ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62337#M1585
Exactly what issues?Fri, 15 Jul 2016 00:41:06 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62337#M1585WestCoasterBC2016-07-15T00:41:06ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62338#M1586
<P>I was hoping if you could shed some light on that. The issue has something do with HUE and the only workaround is to set the 4K PVR to 1080p which doesn't make sense at all.</P>Fri, 15 Jul 2016 00:51:31 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62338#M1586Wangbu2016-07-15T00:51:31ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62842#M1587
<P>Same issue here. Image is 4K but color is lost. Rep asked if I had a "Sony XBR" TV (which I do) and said there would be an update coming to the set top box to correct the issue.</P>Wed, 03 Aug 2016 00:43:22 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62842#M1587Norrak2016-08-03T00:43:22ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62856#M1588
<P>what XBR model do you own? mine is an HX850C. will see on Sunday. <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://bhzof35755.i.lithium.com/i/smilies/16x16_smiley-happy.png" alt="Smiley Happy" title="Smiley Happy" /></P>Wed, 03 Aug 2016 18:37:08 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62856#M1588Wangbu2016-08-03T18:37:08ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62926#M1589
<P>I own a brand new (2016) Sony 4K TV set in april (XBR55X930D)&nbsp;- The 2 4k resolution gives green skin and blue lips.&nbsp; A firmware from Sony is available few weeks later and the 4k work normally</P>Thu, 04 Aug 2016 22:10:33 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62926#M1589Mikeromeo2016-08-04T22:10:33ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62928#M1590
<P>I have a Sony x940d and I'm having the same issue. &nbsp;However, the 4k broadcast on 1080p looks significantly&nbsp;<EM>better</EM> than 1080p. &nbsp;Does that mean the picture is in 4k regardless of the aspect ratio setting?&nbsp;</P><P>&nbsp;</P><P>Telus support just told me they have not ETA for the firmware fix. &nbsp;Really annoying as this was the only reason I switched from Shaw.</P>Thu, 04 Aug 2016 22:30:11 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/62928#M1590clo2016-08-04T22:30:11ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63184#M1591
<P>I'm in the same boat. I bought a 4K Sony TV and had Telus install 4K Fibre Optic at my house. My plan was to watch the Olympics in 4 K. So that turned out bad. Seems like a case of over promising and under delivering.</P><P>&nbsp;</P><P>i just called Telus for a date for the fix. They said it would be sometime this Fall. As far as I'm concerned "in a couple of weeks" and "sometime this Fall" is not the same thing. &nbsp;</P><P>&nbsp;</P><P>This information should have been made known before I signed on with Telus.</P>Tue, 16 Aug 2016 23:11:27 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63184#M1591Skipper2016-08-16T23:11:27ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63185#M1592
no luck with HX850C model. the screen turns pink when using 4K resolution.Tue, 16 Aug 2016 23:18:07 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63185#M1592Wangbu2016-08-16T23:18:07ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63186#M1593
yup it is better than 1080p, i guess the output is upscaled to 4K.Tue, 16 Aug 2016 23:22:44 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63186#M1593Wangbu2016-08-16T23:22:44ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63194#M1594
<P>apparently, the issue is with the Arris 4k box not the Sony tv</P>Wed, 17 Aug 2016 04:12:40 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63194#M1594clo2016-08-17T04:12:40ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63195#M1595
A fix will come just have to be patient (Telus is aware of it). As an early adopter one can expect some bumps in the road. I like to wait a few months for a product to get rid of the bugs, before I purchase it.<BR /><BR />Besides the olympics not much 4K content is available. But you're ahead of the curve when more channels become available. Any issues with the software should make the box bullet proof sooner rather then later.Wed, 17 Aug 2016 06:29:06 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63195#M1595WestCoasterBC2016-08-17T06:29:06ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63316#M1596
<P>They shouldn't advertise 4k if it doesn't really work. &nbsp;That's the sole reason I switched, otherwise I would've just stayed with Shaw</P>Mon, 22 Aug 2016 00:23:02 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/63316#M1596clo2016-08-22T00:23:02ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64360#M1597
<P>I just learned about the hue problem with Telus 4K box but only after buying Sony XBR 55 UHD TV last week. When the Telus Box is set on the recommended 4K aspect the picture goes a pinkish hue. When you talk to Telus about it the say that this is the first that they heard of the problem.&nbsp;</P><P>My question is will this issue be corrected or is it best to return the TV? Has anyone else found a solution?</P>Wed, 21 Sep 2016 15:58:00 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64360#M1597TDF2016-09-21T15:58:00ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64362#M1598
Unfortunately, some Telus agents are not aware of this issue. I was told by one of the agents(thru chat) about this a long time ago, weeks before the olympics started. He also mentioned that Telus will be pushing a firmware upgrade this fall to fix the issue, hopefully.Wed, 21 Sep 2016 18:25:21 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64362#M1598Wangbu2016-09-21T18:25:21ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64431#M1599
The reason the 4k broadcast in 1080p looks better then the regular broadcast is because Telus uses less compression on the 4K feeds. So even though its 1080p its a less compressed feed and naturally looks better with way less pixelization. Pixelization and the smudgy look in sports is caused due to too much compression. All regular HD broadcasts would look better for everone if Telus didn't use so much compression on their broadcasts!Fri, 23 Sep 2016 01:13:22 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64431#M1599leksicon2016-09-23T01:13:22ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64473#M1600
Whoops... just posted about this... if anyone has a reciver (I have the Sony 1040) that has 4k pass through at 24 or 60hz that will work on the tv. Temp fix till Telus gets it sorted....<BR />Fri, 23 Sep 2016 21:31:18 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/64473#M1600Hellfire2016-09-23T21:31:18ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65068#M1601
<P>Telus will be pushing a new client upgrade for 4K boxes between Oct 11-17&nbsp;to fix the pink screen issue on some Sony TVs! Yay!</P>Tue, 11 Oct 2016 22:45:57 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65068#M1601Wangbu2016-10-11T22:45:57ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65077#M1602
<P>That's great news. &nbsp;How will we know if the update is pushed to our 4K PVR??</P>Wed, 12 Oct 2016 02:22:14 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65077#M1602loopsdude2016-10-12T02:22:14ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65078#M1603
<P>you should see a power indicator when you turn on the 4K PVR, before there was none.</P>Wed, 12 Oct 2016 02:31:20 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65078#M1603Wangbu2016-10-12T02:31:20ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65082#M1604
<P>Under Settings&gt;General&gt;System information</P><P>&nbsp;</P><P>Client version will state the firmware revision #</P>Wed, 12 Oct 2016 03:43:46 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65082#M1604WestCoasterBC2016-10-12T03:43:46ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65132#M1605
<P>My client version is 3.0.32900.440 and 4K issues still remain. &nbsp;I'm guessing the new firmware isn't pushed to my 4K PVR yet.</P>Wed, 12 Oct 2016 23:22:07 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65132#M1605loopsdude2016-10-12T23:22:07ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65134#M1606
Once that changes you know you have the firmware pushed.Wed, 12 Oct 2016 23:45:12 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65134#M1606WestCoasterBC2016-10-12T23:45:12ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65142#M1607
the new client version should be 3.1.33566.453.Thu, 13 Oct 2016 01:20:50 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65142#M1607Wangbu2016-10-13T01:20:50ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65147#M1608
Did this update get pushed to your pvr already?Thu, 13 Oct 2016 02:59:24 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65147#M1608loopsdude2016-10-13T02:59:24ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65151#M1609
yup. yesterday.<BR /><BR />--<BR />Sent from Gmail MobileThu, 13 Oct 2016 04:21:40 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65151#M1609Wangbu2016-10-13T04:21:40ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65152#M1610
<P>And your pinkish issue is resolved? What's your Sony tv model number?</P><BLOCKQUOTE><HR /><LI-USER uid="41510"></LI-USER> wrote:<BR />yup. yesterday.<BR /><BR />--<BR />Sent from Gmail Mobile<HR /></BLOCKQUOTE><P>&nbsp;</P>Thu, 13 Oct 2016 04:26:37 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65152#M1610loopsdude2016-10-13T04:26:37ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65154#M1611
Yes. The pinkish issue is resolved. Mine is an XBR850C.<BR /><BR />--<BR />Sent from Gmail MobileThu, 13 Oct 2016 04:40:48 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65154#M1611Wangbu2016-10-13T04:40:48ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65155#M1612
<P>That is encouraging. &nbsp;Mine is&nbsp;xbr55x850d. &nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="41510"></LI-USER> wrote:<BR />Yes. The pinkish issue is resolved. Mine is an XBR850C.<BR /><BR />--<BR />Sent from Gmail Mobile<HR /></BLOCKQUOTE><P>&nbsp;</P>Thu, 13 Oct 2016 04:44:09 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65155#M1612loopsdude2016-10-13T04:44:09ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65156#M1613
After reading this forum tonight I restarted my PVR. I got the new update. I have a Sony bravia x810. Never had the pinkish 4k channel issue. But always had a problem with the HDMI handshake. Once I turned the PVR on and tv I always had to switch the input to another then back. Very frustrating. That issue seems to be resolved. Not having the power led indicator made it even harder to tell if the box was off or on. I like the power led indicator. Wish it was a soft white not red but what can you do. Now just waiting for the Netflix 4k app. I would of thought it would have been added to this updateThu, 13 Oct 2016 04:50:19 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65156#M1613viperdiablo12016-10-13T04:50:19ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65160#M1614
I started my PVR this morning and got the new firmware. It's all good with my 4K on my Sony.Thu, 13 Oct 2016 14:02:44 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65160#M1614loopsdude2016-10-13T14:02:44ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65395#M1615
<P>I have a XBR850C and will not load 4k at all reverts back to720p my&nbsp;original setting?? Also only 4k@ 60Hz is displayed as an option...</P>Tue, 18 Oct 2016 21:02:24 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65395#M1615rdefx2016-10-18T21:02:24ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65396#M1616
<P>I have a Sony (55X900A) and I have 4K set top box (VIP5662W) sw version 3.1.33566.453 and things have gotten worse with the new sw update. &nbsp;I no longer have the choice of 4k&nbsp;@ 24Hz. &nbsp;Now that that has disappeared as a choice, I am left with only 4K&nbsp;@ 60 hz that does not work at all, and 1080p which works, but that is not the quality I am paying for.</P><P>&nbsp;</P><P>Is there any way to get 24Hz as a choice until they figure out the bug with 60Hz?</P><P>&nbsp;</P><P>Thanks all</P>Tue, 18 Oct 2016 21:22:33 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65396#M1616XBR9002016-10-18T21:22:33ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65403#M1617
Mine works just fine on 60 Hertz.Tue, 18 Oct 2016 22:20:22 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65403#M1617rayrayjj2016-10-18T22:20:22ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65498#M1618
I have the same problem. My Sony Bravia XBR 55 850A was working fine on 4k until this update. Now I got no picture only sound. I had to revert back to 1080pFri, 21 Oct 2016 06:02:54 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/65498#M1618BigBob2016-10-21T06:02:54ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66232#M1619
<P>Is the hue problem (magenta image) with Sony XBR displays now resolved?</P>Wed, 09 Nov 2016 21:53:49 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66232#M1619ronh_pm2016-11-09T21:53:49ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66245#M1620
Any luck with a fix? I have the same problemThu, 10 Nov 2016 06:42:47 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66245#M1620BigBob2016-11-10T06:42:47ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66265#M1621
<P>The last firmware upgrade did not solve this? I am picking up a TV this week and the XBR750D is my preferred set but I need to know that there are no hue issues.</P>Fri, 11 Nov 2016 01:56:01 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66265#M1621ronh_pm2016-11-11T01:56:01ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66269#M1622
it did fix mine. i have an XBR850C.<BR /><BR />--<BR />Sent from Gmail MobileFri, 11 Nov 2016 06:07:37 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66269#M1622Wangbu2016-11-11T06:07:37ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66653#M1623
<P>So here is what I have discovered at least as far as my 4K model Sony (KDL-55x900A). &nbsp;Model years 2013-2015 have the capability of only 4K at 24Hz. &nbsp;The new firmware upgrade has removed this aspect ratio as an option, leaving only 4K at 60hz. &nbsp;This is a format that is incompatible with this model tv as a handshake will never occur because of the higher demand for refresh. &nbsp;</P><P>My hope is that TELUS returns the option for 4K&nbsp;@ 24 Hz to the aspect ratio menu selection as this would appear to be the only "fix" for my particular issue. &nbsp;It may not be ideal, but it is the only way to get the 4K for may to Sony pioneers (those that bought early models).</P><P>&nbsp;</P><P>Please TELUS... re add the 4K&nbsp;@ 24Hz option to the aspect ratio for the "pioneers"</P><P>&nbsp;</P><P>Thanks.</P>Thu, 24 Nov 2016 20:55:24 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66653#M1623XBR9002016-11-24T20:55:24ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66654#M1624
<P><STRONG>3840x2160/24p</STRONG> <STRONG>3840x2160/25p</STRONG> <STRONG>3840x2160/30p 4096x2160/24p</STRONG> 1080/24p (HDMI only) 1080/60i 1080/60p(HDMI /</P><P>&nbsp;</P><P>Unless the aspect ratio of the box is given one of these options... I think we are out of luck <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P>Thu, 24 Nov 2016 21:00:56 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/66654#M1624XBR9002016-11-24T21:00:56ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/67986#M1625
Just had a tech install a 4k box at my place yesterday for the world Junior gold medal game. Couldn't get it to work on my Sony XBR930D.Fri, 06 Jan 2017 17:03:50 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/67986#M1625Kev123452017-01-06T17:03:50ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/68615#M1626
Turns out it was just my receiver. Not compatible with 4K.Fri, 27 Jan 2017 05:18:46 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/68615#M1626Kev123452017-01-27T05:18:46ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/68705#M1627
<P>I should also mention the HDMI cables that telus provided were not compatible with 4k. You'd think these guys would know this stuff? I'll assume the tech at my house was the new guy.</P>Mon, 30 Jan 2017 23:59:07 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/68705#M1627Kev123452017-01-30T23:59:07ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81128#M1628
<P>Hello, I seem to be having a 4K&nbsp;issue with my Sony XBR-65X850C.</P><P>&nbsp;</P><P>The issue is, 4K looks exactly the same as HD :-((</P><P>&nbsp;</P><P>I am using my own High Speed HDMI cables.</P><P>I have enabled <STRONG><FONT color="#6a6a6a">Enhanced HDMI</FONT></STRONG> Signal Format on my TV's settings.</P><P>I have enabled 3840x2160p 4K @ 60hz on my Telus 4k receiver. (My TV&nbsp;confirms the signal display is 4K)</P><P>I have Optik 150/150 internet.</P><P>&nbsp;</P><P>I have recorded various sport broadcasts on SportsNet and/or TSN 4K channels (NBA, NHL, World Junior Hockey etc.) and they&nbsp;all have looked identical to the regular HD broadcast.</P><P>&nbsp;</P><P>Even when watching live TV and switching back and forth between the same program being shown&nbsp;on the&nbsp;4K channel and regular HD channel&nbsp;there is absolutely&nbsp;ZERO difference in the picture quality.</P><P>&nbsp;</P><P>I bought a 4K TV and Optik 4K PVR&nbsp;but feel like I'm getting jipped...</P><P>&nbsp;</P><P>What am I missing?&nbsp;</P>Tue, 02 Jan 2018 18:26:13 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81128#M1628jaymac102018-01-02T18:26:13ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81139#M1629
<P>There is exceedingly little being broadcast in 4K, as discussed in other topics in the Neighbourhood. If I recall, a few Toronto Home Games and a few other games. &nbsp;You are likely seeing HD broadcasts being used to fill the airtime.</P><P>&nbsp;</P><P><LI-USER uid="26788"></LI-USER>&nbsp;may have more info on the 4K experience.</P><P>&nbsp;</P>Tue, 02 Jan 2018 21:13:45 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81139#M1629NFtoBC2018-01-02T21:13:45ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81140#M1630
<P>Unfortunately, not.&nbsp; I had paired a 28" 4K monitor(Samsung 28U590) with the 4K receiver.&nbsp; At the time there wasn't any 4K Channel except Ch 26.&nbsp; Then there was a firmware upgrade and I lost the ability to use the monitor(it only supports either 24 or 30Hz&nbsp;@ 2160p).&nbsp; There now is a Love Nature(ch 714) which has some really nice content but my monitor doesn't support 2160p@60Hz with HDMI inputs(it does on the displayport).&nbsp;&nbsp;</P>Tue, 02 Jan 2018 21:20:38 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81140#M1630vishwa2018-01-02T21:20:38ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81207#M1631
<P>What about a 4K60HDMI to display port adapter?&nbsp; Startech makes one that I've used before in the past.&nbsp; It worked well.</P>Wed, 03 Jan 2018 20:43:45 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81207#M1631DeanD2018-01-03T20:43:45ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81210#M1632
<P>Everyone of those I looked at support only one way: Displayport output to HDMI input.&nbsp; I want it the other way.&nbsp; I tried a C2G hdmi to displayport cable and it doesn't show anything on the display.&nbsp;&nbsp;</P>Wed, 03 Jan 2018 21:43:52 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81210#M1632vishwa2018-01-03T21:43:52ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81213#M1633
<P>Ahhh, I get it.&nbsp; You want the HDMI signal to be converted to 2160p/60 to go to display port input.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Still it sounds like your monitor IF it can do 2160P/60 over DP and not HDMI sounds wrong.&nbsp; It's likely that you are still possibly using a HDMI 1.4 cable that is not capable of HDCP 2.0.&nbsp; Remember that the cable has to fully support HDMI 2.0 which is a 18Gbps cable.&nbsp; I had one cable that was HDMI 1.4 capable of working on 2160P/30 but not 2160P/60.&nbsp; Once I replaced the cable with a newer one that was rated for 18Gbps, I got my full capability.&nbsp; I used to think HDMI cables were all the same, but my older ones cannot handle the throughput.</P><P>&nbsp;</P><P>Amazon makes some cheap 18Gbps cables that work quite well.&nbsp; Always choose the shortest cable that will reach.&nbsp; Yes it does make a difference.&nbsp; Like I said, I had an older cable that was working, so I dismissed the importance of the cables.&nbsp; In a 4K UHD world, the cables are super important again.</P>Thu, 04 Jan 2018 00:14:17 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81213#M1633DeanD2018-01-04T00:14:17ZRe: Optik 4K issues with Sony Bravia 4K TVshttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81214#M1634
<P>Sorry, I just looked your monitor up, and it states on the website that they updated the HDMI port to support UHD.&nbsp; There might be a firmware update for that monitor, but the cable stuff I mentioned still stands.</P>Thu, 04 Jan 2018 00:16:24 GMThttps://forum.telus.com/t5/Optik-TV/Optik-4K-issues-with-Sony-Bravia-4K-TVs/m-p/81214#M1634DeanD2018-01-04T00:16:24Z