It Support Engineer Jobs

Dubai
,
United Arab Emirates
United Arab Emirates United Arab Emirates
Not Mentioned
United Arab Emirates

14-03-2018To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
Maintain a log of any software or hardware problem2018-03-14 13:06:05

Dubai
,
United Arab Emirates
United Arab Emirates United Arab Emirates
Not Mentioned
United Arab Emirates

14-03-2018To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
Maintain a log of any software or hardware problem2018-03-14 13:06:05

13-03-2018•Provide on-site hardware and software support to end users devices and applications• Provides proper Interpersonal and communication with end users (both in verbal and in written fashion)• Provide support for network related issues related to the end users (both Ethernet & Wireless)• Provide proactive maintenance as needed in order to increase system reliability and reduce users calls• Engage in different projects related to supporting and deployment of new or upgraded services to the end users• Perform On-Call role and respond to users calls and issues outside the normal working hours• Senior experience in performing all of the above Desired Candidate Profile
• Diploma or higher education in it or equivalent.• 4+ years of experience as an itsupport Specialist• Ability to communicate in Arabic and English.• Knowledge of networking infrastructures and configuration of TCP/IP Suite.• Knowledge in Wi-Fi Access points is preferred.• Knowledge in virtual desktop is highly preferred• A+ or Network+ Certified or equivalent is highly preferred• Knowledge of Information Security best practices.• Experience in Office 365 (Cloud Version).• Willing to work variable shifts including evenings, weekends and public holidays2018-03-13 15:47:56

08-03-2018Job DescriptionVAM Systems is a Business Consulting, it Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.VAM Systems is currently looking for itsupport Technician/it Help Desk engineer for our Qatar operations with the following skill set and terms and conditions:Skill Set required:•3 years experience in itsupport•Technical writing skills•Spoken language Arabic and English•A good memory of how software and operating systems work•Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution•The ability to work well in a team•Problem-solving skills•A strong customer focus•The ability to prioritize your workload•Patience, technical orientation and interest•Attention to detail.Key Responsibilities:•it Technical support for End users.•Installation new Devices (Computer, laptops, printers, scanners, network printer etc.)•support to the users on OS, MS Office, and other application and software.•Installation all kind of application on pcs, (support and Troubleshooting)•Repair the Devices, formatting and troubleshooting.•Helping and give the information to users how solving the problem of printers, internet, language, and more. If they face again same problem they can solving himself.Terms and conditions:Joining time frame: 30 days.The selected candidates shall join VAM Systems Qatar and shall be deputed to one of the leading Govt Organizations in Qatar.
QualificationsBachelor's Degree2018-03-08 16:24:00

08-03-2018We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.itsupportengineer - TransitionKey purposeThe purpose of this position is to provide professional itsupport for Serco ME and its contracts.Structure and reporting relationshipThis role sits within it Team reporting to it Manager...Based on the specific requirement of the roleKey accountabilitiesCustomersOperational ExcellenceConfiguring Desktop/Notebook PC's, Mobile PDAs (Blackberry/ IOS/ Android), Printers/Scanner, e-mail accounts and Telephone extension (IP phone/Digital) for new joiners and existing staffTroubleshooting PC's/Laptop's, Printers and other computer peripherals across Serco contracts in the Middle EastTrouble shooting basic network related issues (Wired/Wireless) for users.Installation and configuration of MS Office applications and all other client applications that is required for a user in a respective departmentEnsure that all software's installed on company desktop/laptop PC's are licensed.Install and test new software/hardware and make software/hardware available to appropriate users after formal approvalsEnsure the anti-virus software is installed, kept up to date and working properly on all workstationsSet up and maintain user e-mail accounts, shared hard drives, printer settings and applications as per company policyMaintain workstations, power supplies, UPS, computer peripheral equipment, scanners, printers, whiteboards, projectors; ensure that these are prepared and ready to be used;support Systems/Network engineer in maintenance of Servers and the applications thereof, Racks, Network Equipment (Preferable)support employee transfer to other contracts/locations/desk (IP settings; profile copying when computer changes);Changing extension numbers i.e. when employee moves desk, name change on display, message box setup, configuring group pick-up and call divertsKeep a log of all technical faults and ensure timely/quality logging of calls into the company's Service Desk toolsCheck the network/system event and back up logs where appropriate and set up, maintain and remove user network accounts where appropriateFollow all appropriate maintenance procedures and instructions and ensure that upon completion of the maintenance task is in compliance with the required requirementsMinimize systems down time and maintain updated backup to enhance the availability and reliability of operationsPeople and CulturePerform and carry out duties as instructed/ directed by the it ManagerFinancialHSQEFollow all relevant operations and maintenance plans, procedures, and instructions to carry out the it maintenance activities in a method that will not cause harm to our customers, your colleagues or yourself - either by your acts or your failure to act.Follow safe working procedures for oneself, ensure appropriate personal protective equipment (PPE) are used correctly, fit for purpose, and look out for the safety of others;Consider and evaluate safety issues in relation to all it maintenance activities, including software configuration, equipment modifications and new worksPromote safety awareness among maintenance teams and any subcontractors; Attend all safety related training courses or refresher training courses as requiredEssential technical and professional skills , knowledge and qualificationsBachelor of Computer Science or equivalent degree with minimum of 4 years to 6 years work experience Desktop engineer or in an itsupport roleBasic Setup and administration of servers (Windows 2008 R2) and database administration preferableAbility to work on his/her own initiative and demonstrate practical knowledge and problem-solving strategies;Microsoft certification with experience in troubleshooting windows operating systems.Excellent communication skills:- Candidate should have worked in a multicultural support or service industryDesktop and end-user project management. Should have experience in implementing projects on end-user systemsAbility to interpret a variety of instructions furnished in written, oral, diagrams or schedule forms to carry out the maintenance activities as requiredAbility to effectively present information and response to questions from managers, engineers, clients and contractorsValid local driving licenseAdditional/special features of the roleScope and ComplexityTypically working across a technically complex and sensitive banking environmentUnderstanding the time lines and KPIs requiredSerco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.2018-03-08 12:07:02

07-03-2018Objectives: Providing 1st and 2nd Tier desktop and primary network support to various international clients involved with mega projects. Main responsibilities: - Understanding requirements of the clients in regards to their ICT vision and implementing strictly according to their standards and industry standard frameworks. This will include installation of desktops and laptops (hardware and software), network troubleshooting, bespoke client software configuration etc. Clear communication both written and spoken is a must. Desired start date: Immediate Probation: 3 Months
Other Benefits: Housing, Transports and Holidays IncludedRequirements- In-depth knowledge of various desktop operating systems including Microsoft Windows XP, Windows Vista, Windows 7 and Windows 8
- In-depth knowledge of Windows Server 2008 & 2012 (including Small Business Server 2008 & 2011), Active Directory
- Strong knowledge of local and wide area networks, wireless networks functionality and troubleshooting.
- Experience with Remote Management support tools
- With ability to independently tackle the client and provide satisfactory solutions
- Excellent verbal and written communications skills, time management, and confidentiality required
- Characteristics include: Strong work ethic and integrity, a team player, accept responsibility, be trainable and willing to learn new products and technology, maintaining a high level of professionalism and customer satisfaction
- Knowledge of itIL framework, Working with users, clear and concise communication in English (written and spoken) is mandatory.2018-03-07 11:37:11

01-03-2018To qualify for this role you will hold a Degree of Bachelor in Computer Science or equivalent degree with work experience of having worked as a computer or itsupport role covering computer network management, hardware and software installation and upgrade, computing equipment setup, servers and database administration in a Service related company. You should possess a Microsoft certification with experience in troubleshooting windows operating systems and have an ability to interpret a variety of instructions furnished in written, oral, diagrams or schedule forms to carry out the maintenance activities as required. Good communication skills & a driving license is a mandate.2018-03-01 17:47:40

01-03-2018Bachelors in Computer engineering/Computer Science
3+ years of experience in the it domain
Certifications in it, specifically in support or troubleshooting
Knowledge of Windows, XP and Vista
Knowledge of Networking concepts TCP/IP and DNS
Experience with website development
UAE Nationals only2018-03-01 17:47:40

Dubai
,
United Arab Emirates
United Arab Emirates United Arab Emirates
Not Mentioned
United Arab Emirates

01-03-2018We at the Al Tayer Group are looking for an itsupportengineer to support and liaise with the business units of the company to ensure PCs, POS related equipment, etc. are in good order and to resolve any problems encountered by users.
You are expected to manage installations of terminal server client, new PCs, POS Machines, Windows OS in existing & new cases for the site, back office & retail stores as requisitioned by the operations ; update inventory & maintenance schedules on completion of the installation, attend to calls for troubleshooting from outlets & back office and recommend, resolve or report them accordingly.
You are also expected to attend to hardware problems, analyze, investigate and resolve problems within agreed timelines. Take appropriate measures to ensure safety of it systems within the group and regularly update the anti-virus as per group process and subscriptions.
Finally, you are expected to work within the it policy framework and as per the standards expected within the group.Regularly maintain systems& accurately record all transactions and generate report for the management to have the first hand information of the business trends and needs.2018-03-01 14:59:57

01-03-2018Bachelor degree in Information Technology / Computer engineering / Computer Science or equivalentMicrosoft Certified Solutions Associate / Systems Administrator certification (MCSA) or Microsoft Certified Solutions Expert / Systems engineer (MCSE) certification.ExperienceMinimum of 2 to 3years of experience as a Desktop supportengineer role or in an itsupport role (Middle East experience preferable)Experience in supporting it Services as per itIL Service Management Standards.Extensive experience in handling incidents related to Windows Operating Systems and Microsoft Office application suite.Experience in troubleshooting network (LAN, WAN and WLAN) incidents and liaising with Internet Service Providers (ISPs) for network incidents resolution.Experience within a Multinational company.Knowledge and SkillsFluent in written and spoken English.Excellent interpersonal and communication skills and confident in communicating with people across all levels within the company.Ability to work well under pressure and meet deadlines on assigned projects.Attention to detail and willingness to learn.Self-starter and the ability to work independently as well as part of a team.Ability to handle confidential information in strict confidence.Ability to work in a fluid, diverse and fast paced work environment.Service focused.2018-03-01 14:58:44

01-03-2018Taylor Sterling is looking for an itsupportengineer to join a large western construction and engineering group in Dubai.
Assist with all company it, providing day to day itsupport as well as analyzing systems and procedures and maintaining equipment, software and networks.support all business needs and implement best practices to ensure the best possible technology experience for both internal and external customers. support day to day technology needs and execute it strategy. Manage, document and administer network operations (in conjunction with external service provider if applicable) including adding/removing users, assign access rights, resetting passwords, establish email addresses, assessing and reporting operational status, performing backups and restores etc. Ensure technology documents and certificates such as product registrations, SSL certificates, maintenance agreements, service contracts etc. related to operations and/or services are evaluated, updated and processed. Perform routine preventative maintenance on hardware and software. Assist users in understanding and using technology, conduct regular technology presentations/training and prepare user guides. Administer and troubleshoot all equipment including workstations, laptops, software applications, phones (land line and mobiles), copiers, security and other technologies. Manage technology inventory including procurement within agreed budgets, audits, retirement, disposal and documented registers to be accurately maintained.Requirements Minimal downtime due to system or application malfunction. Reported issues addressed in a timely manner. Being proactive in identifying and implementing improvements whilst maintaining all equipment and software ensuring minimal disruptions to operations. it related documentation accurately maintained. it risk assessed and minimized ongoing.2018-03-01 14:39:09

Dubai
,
United Arab Emirates
United Arab Emirates United Arab Emirates
Not Mentioned
United Arab Emirates

01-03-2018On behalf of our client, we are recruiting a highly experienced Senior supportengineer, preferably with experience in Vehicle Location Systems/GPRS.
We are looking for persons to join/the team with good experience in implementing, configuring and supporting their tracking system, including customizing developing reports/plugins..
*Provides 1st line support for it-related projects, including Automated
Vehicle Location Systems (AVLS)/Driver & Vehicle Performance Management Systems (DVPMS) etc
*Ensures the availability & smooth running of in-house it systems, including management &
support for the companys hosted servers & all company owned it assets, including
desktops, laptops, printers, A/V equipment & network photocopiers.
*Manages the itsupport framework & acts as first point of contact for itsupport issues.
Escalates issues where problems cannot be quickly solved.
*Management & support of applications: BI/Dashboard Reporting Framework, etc.
*Plans, executes, manages and supports high availability systems, including daily & weekly
backups/recovery, etc. Troubleshooting/support of internet and network connections at
company head office & any remote locations.
*Reports on problems/issues utilizing company standard problem reporting procedure.
*Develops the architecture for and plan, install, manage & support the companys it and office equipment systems.
*Implementation, management and support of any existing or future telephony system.
*Manages content and applications of the company website develop website scope and
capabilities (in-house or via a 3rd party) according to company requirements, including portal
approach supporting partner/client secure area; employee self-service, etc.;2018-03-01 14:08:16

01-03-2018Bachelors Degree in it/ Systems/ engineering or any related disciplineMCSE Certification is preferreditIL CertificationMinimum 2 years of experience in software and hardware asset management Knowledge of it infrastructureMacintosh experience including mid to expert level support of Mac computers, iPhone, iPad.Competence in problem solving within the context of controlling it assets and changes to information systems - A broad knowledge and understanding of it concepts. Operating Systems Windows, OS-X Excellent communication skills written and verbal.2018-03-01 12:44:40

01-03-2018- B.Sc. Degree in Computer Science or similar. - Minimum 5 years experience (ideally 2 or more years in UAE) in similar role - Strong knowledge of Microsoft based operating systems, with an emphasis on Windows experience in the provision of support for the Microsoft Office 3645 suite of applications.- Experience in the support of PC's and peripherals - Demonstrates a high degree of competency in all aspects of system and network administration in a small to medium sized enterprise that preferably complies with international it standards of best practice- Ability to speak, read and write English fluently.Personal required for the role include:- Team player - Demonstrates a high degree of initiative and ability to work independently- Able to explain technical problems in a simple terms - Demonstrated ability to work in a calm and professional manner in stressful situations- Shows a strong desire for excellence with keen analytical and problem solving abilities- Pro-active, comfortable handling multiple tasks and prioritizing effectively- An enthusiastic approach, with a can do and hands-on attitude2018-03-01 12:10:16

01-03-2018Excellent Communication skills with the ability to explain issues to a variety of users; very good English written and verbal ability; patience and perseverance, MS Windows skills
3 years experience in a similar position
A valid UAE driver's license and own car is a must as some traveling will be required.2018-03-01 11:22:14

01-03-2018The itsupportengineer will be working in a team of other itengineers for a retail luxury client. He will provide day-to-day troubleshooting, problem-solving, consultation, and training to computer users for hardware, software, network and peripheral devices. He will be working on different tasks assigned by the team leader and will also participate in various it projects execution and implementation. The Role:
- Managing various user accounts such as Active directory and emails
- Managing and updating the knowledge base
- Assist in other it issues assigned by the team leader
- Working with the team on various projects - Accurately maintaining the it asset inventory
- support and assist in other projects/rollouts/initiatives supportRequirements- Provide Level1 and Level2 support for end users Create, manage and follow up on incidents and work orders using ticketing management software Installation and setup of new desktops, laptops, printers and other it devices. - Ensure proper functionality/support of the warehouse it equipment Provide proactive it visits for retail stores in Dubai, Abu Dhabi as well as other countries in the GCC Identifying and addressing complex usability problems.
- Assisting in the purchasing of new services, hardware, software, and other it supplies.2018-03-01 10:05:54