TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

2.05Rooms

2.05Service

2.05SleepQuality

2.05Value

2.05

“would not stay again”

Dec 16, 2012Walt K, Lansing

this hotel looked as if it was very old and out of date. The carpet had stains/bath room tile was missing grout and coming off the wall and the floor of the shower had black mold on the floor. They also charged $25 per night for our dog. We also had car problems and they would not work with us on the check out time and the hotel only had a few guests. They wanted to charge $10 per hour over our check out time. We will not be going back. The manager never called to speak to us about our concerns like we were told.

Read management response to this review.

Management response from HospitalityMgr, Manager

Mr. K, Thank you for taking the time to share your comments and to chat with me on the phone about your recent stay with us. It was a pleasure discussing your visit with us and I thank you for your understanding of my unusual schedule during this holiday season. I sincerely apologize for the inconvenience you experienced with the housekeeping services during your stay with us. The hotel and the housekeeping staff takes pride in the cleanliness of each guest room and I am sorry that we fell short during your stay. It is unfortunate that the front desk was not made aware of our error until your departure as we would have gladly welcomed the opportunity to improve our services for you during your visit. Again, it was a pleasure chatting with you and I am so pleased that you are willing to return to the Howard Johnson at Destination Daytona in the near future to allow us to provide for you the exceptional service on which we pride ourselves!
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