Divisions

Austin Water’s Consumer Services Division

Our mission within the Consumer Services Division is to provide the experience to help you establish and maintain your Water and Wastewater needs. There are two work groups within the Consumer Services Division.

For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future:

A tap, simply put, is a literal tap on the main. This main could be either a water or wastewater main which are maintained by Austin Water. Each property that is served or wants to be served has a tap to the property. The Taps Office processes this permit for both residential and commercial customers.

In case of a large broken water line, no water, or other water emergency, please see if a report has already been made using our Water Leak Response Map. If the leak has not been reported, call 512-972-1000 immediately.

WTP4, Austin Water’s newest water treatment plant is completed. The plant, which is located on Lake Travis, is capable of treating 50 million gallons a day (mgd) with room to expand to 300 mgd. This investment will add reliability by giving utility customers an additional plant that draws from Lake Travis instead of Lake Austin, save energy in serving the north and northwest Desired Development Zone, and provide for continuous service during shutdowns and repairs of Austin Water’s two other treatment plants and aging pump stations which are critical to getting water to customers.

The City of Austin currently has three water treatment plants, Water Treatment Plant 4, Davis and Ullrich, which draw water from the Colorado River and treat it to drinking water quality. Water Treatment Plant 4 was commissioned December 2014.