Scan Device Location should ideally fetch the device location in under a minute, if not seconds. The occasional delay in getting the device location means either the device is having network connectivity issues or that GPS location services has not been enabled on the device.

To get more information on the location scan,

Click on the Bell icon next to the Actions button

Actions log will pop up

Tap See more down below

If you see the Action pending for quite a while, it’s mostly network connectivity issues at the device end.

If you see Action failed, move mouse pointer over the status ‘failed’

You will see one of the following notifications

Device Offline

Location tracking has not been enabled for this device

Google Play service not enabled

Unable to retrieve location

Check if Location services are enabled on the device

Location services have been disabled by user

User denied access to location

Location data unreliable (from Mock location app)

This info will help you diagnose and resolve the issue from the device end.