Bad CS Spinoff- Excellent Customer Service

So I had worked for an AT&T Customer Service Call Center for quite a few years. Throughout training we were always reminded that one bad CS experience can be heard by hundreds, but a good customer service will only reach a handful. Because when something bad happens to someone who is expecting to be treated a certain way, it's easier to complain than to stop and brag to just as many people if something good were to happen. Because everyone expects to be treated good, right? My trainer every year would repeat a big ordeal that went down at Burger King where he was treated poorly and everyone was rude. He repeated that story as his his example for 4 years. But said that he just can't ever seem to remember the good experiences past the couple days of 'warm and fuzzies' it gives you to share those experiences. So, have any of you had any excellent customer service experiences? Not just someone doing their job, but something happening that made you think 'wow this is awesome' as far as treatment and them handling responsibilities goes? I see the 'fake' good deed/customer service posts on FB every now and then and am hoping to hear some real experiences :)

So I had worked for an AT&T Customer Service Call Center for quite a few years. Throughout training we were always reminded that one bad CS experience can be heard by hundreds, but a good customer service will only reach a handful. Because when something bad happens to someone who is expecting to be treated a certain way, it's easier to complain than to stop and brag to just as many people if something good were to happen. Because everyone expects to be treated good, right? My trainer every year would repeat a big ordeal that went down at Burger King where he was treated poorly and everyone was rude. He repeated that story as his his example for 4 years. But said that he just can't ever seem to remember the good experiences past the couple days of 'warm and fuzzies' it gives you to share those experiences. So, have any of you had any excellent customer service experiences? Not just someone doing their job, but something happening that made you think 'wow this is awesome' as far as treatment and them handling responsibilities goes? I see the 'fake' good deed/customer service posts on FB every now and then and am hoping to hear some real experiences :)

I know as a CSR I can remember the times I've 'wowed' people. I'm sure they never told anyone but it always made my day knowing I made theirs. One particular time was when an elderly lady went to a n AT&T retail store and was tricked into doin a bunch of upgrades and getting new smartphones and all that jazz because retail gets commission. Of course when she gets her bill, I get a call. I fixed all the unnecessary upgrades, gave her a few free features, and apologized many times about the ordeal. I loved getting the calls where the customer calls in extremely upset (they never called cuz something wasnt wrong) and we end up ending the call with them being almost speechless about how happy they are that their complaints got heard and fixed, and I'd always made it a point to go beyond that to make them feel really special. I'd also spent 5 days straight (even doing research on my off days) to find a very nice man with some disabilities find a phone he was capable of using with no issues. After finally finding him one, getting it to him for 50% off for him having issues with other devices, and free shipping due to it taking me so long to find it; he was crying when I told him I'd found him one and was sending it to him then. He has actually called to give me a call of recommendation a few times, and still emails me on holidays an my bday thanking me. Now as far as me being treated good as a customer, it's been awhile so I can't think of any off the top of my head also. But every time I do get that 'wow' feeling, I always report it to the manager and brag to them about the good customer service I'd received from the individual. Because just like we all know they can get in trouble if we tell the manager about how poorly we were treated, they can also get perks for being bragged on.

I know as a CSR I can remember the times I've 'wowed' people. I'm sure they never told anyone but it always made my day knowing I made theirs. One particular time was when an elderly lady went to a n AT&T retail store and was tricked into doin a bunch of upgrades and getting new smartphones and all that jazz because retail gets commission. Of course when she gets her bill, I get a call. I fixed all the unnecessary upgrades, gave her a few free features, and apologized many times about the ordeal. I loved getting the calls where the customer calls in extremely upset (they never called cuz something wasnt wrong) and we end up ending the call with them being almost speechless about how happy they are that their complaints got heard and fixed, and I'd always made it a point to go beyond that to make them feel really special. I'd also spent 5 days straight (even doing research on my off days) to find a very nice man with some disabilities find a phone he was capable of using with no issues. After finally finding him one, getting it to him for 50% off for him having issues with other devices, and free shipping due to it taking me so long to find it; he was crying when I told him I'd found him one and was sending it to him then. He has actually called to give me a call of recommendation a few times, and still emails me on holidays an my bday thanking me. Now as far as me being treated good as a customer, it's been awhile so I can't think of any off the top of my head also. But every time I do get that 'wow' feeling, I always report it to the manager and brag to them about the good customer service I'd received from the individual. Because just like we all know they can get in trouble if we tell the manager about how poorly we were treated, they can also get perks for being bragged on.

My sister-in-law was in a supermarket, asda (UK version of Walmart) and her 10 week old baby vomited over her entire trolley which contained about £100 worth of clothes, electricals etc. an employee saw it and insisted on replacing each item with fresh clean ones. He took her trolley, replaced everything, whilst she cleaned up and sorted out the baby. They then gave her a gift card and free meal in the cafe. This to me is completely above-and-beyond. The goods were contaminated and clearly couldn't be sold, they didn't have to do any of that as the store was not responsible but they did all of their own accord. I was very impressed and it definitely improved my opinion of the store.

My sister-in-law was in a supermarket, asda (UK version of Walmart) and her 10 week old baby vomited over her entire trolley which contained about £100 worth of clothes, electricals etc. an employee saw it and insisted on replacing each item with fresh clean ones. He took her trolley, replaced everything, whilst she cleaned up and sorted out the baby. They then gave her a gift card and free meal in the cafe. This to me is completely above-and-beyond. The goods were contaminated and clearly couldn't be sold, they didn't have to do any of that as the store was not responsible but they did all of their own accord. I was very impressed and it definitely improved my opinion of the store.

I went through a McDonald's drive through early one morning, and everyone was so friendly that I wrote to their branch office to compliment them. They mailed me a $10 gift card after that, too. Also, when I first left the military and was registering at college, the veteran advisers were so helpful that I sent a letter to the Dean thanking them. When I returned the following semester, they all knew my name and said they had never received a compliment like that before. Also, Chickfila has always has excellent customer service. We once had a waitress who was so on top of it, that we tipped her 100%. Good customer service is rare, though.

I went through a McDonald's drive through early one morning, and everyone was so friendly that I wrote to their branch office to compliment them. They mailed me a $10 gift card after that, too. Also, when I first left the military and was registering at college, the veteran advisers were so helpful that I sent a letter to the Dean thanking them. When I returned the following semester, they all knew my name and said they had never received a compliment like that before. Also, Chickfila has always has excellent customer service. We once had a waitress who was so on top of it, that we tipped her 100%. Good customer service is rare, though.

Growing up in a family business, I learned to broadcast good customer service as far and wide as I could. It encourages the same behavior far better than complaining about bad service. The OP is quite right, though. A couple of years ago, I took my quite old MacBook into the Apple store because it was on the fritz. This was the 2nd time I had to do so. After tinkering with it, the genius bar guy comes back with a brand new, nicer model, MacBook Pro. He said, "we'll fix your computer by giving you this new one. Apple products should work better than this and we're sorry." They even merged all my files on the new laptop. Above and beyond.

Growing up in a family business, I learned to broadcast good customer service as far and wide as I could. It encourages the same behavior far better than complaining about bad service. The OP is quite right, though. A couple of years ago, I took my quite old MacBook into the Apple store because it was on the fritz. This was the 2nd time I had to do so. After tinkering with it, the genius bar guy comes back with a brand new, nicer model, MacBook Pro. He said, "we'll fix your computer by giving you this new one. Apple products should work better than this and we're sorry." They even merged all my files on the new laptop. Above and beyond.

My bank did a great job on Monday. They had applied some money I sent to my principal on my home loan instead of escrow (it was for home owners insurance). I got my new payment booklet in the mail and was shocked to see that my payment had gone up, when it should of gone down. They took care of the issue the same day. I did not get the run around and everything was resolved. I was pleasantly surprised.

My bank did a great job on Monday. They had applied some money I sent to my principal on my home loan instead of escrow (it was for home owners insurance). I got my new payment booklet in the mail and was shocked to see that my payment had gone up, when it should of gone down. They took care of the issue the same day. I did not get the run around and everything was resolved. I was pleasantly surprised.

We went out to Capital Grille for my grad school graduation dinner with my family. When we were ordering drinks, my dad mentioned we were celebrating and then things got awesome. They gave us a free bottle of champagne, a shrimp cocktail appetizer for all 5 of us, a free side, and 2 free desserts. Then they took a picture, and gave it to us in a frame. They congratulated me and said they hoped we'd be back to celebrate other occasions in the future.

We went out to Capital Grille for my grad school graduation dinner with my family. When we were ordering drinks, my dad mentioned we were celebrating and then things got awesome. They gave us a free bottle of champagne, a shrimp cocktail appetizer for all 5 of us, a free side, and 2 free desserts. Then they took a picture, and gave it to us in a frame. They congratulated me and said they hoped we'd be back to celebrate other occasions in the future.

I went to my favorite restaurant once, and they messed up my order. Not a big deal, I just told the waitress and she apologized over and over. I kept telling her, it's totally fine. It wasn't her fault. When we ordered desert she gave us two and said "on the house for making you wait for your correct order". We tipped her very well.

I went to my favorite restaurant once, and they messed up my order. Not a big deal, I just told the waitress and she apologized over and over. I kept telling her, it's totally fine. It wasn't her fault. When we ordered desert she gave us two and said "on the house for making you wait for your correct order". We tipped her very well.

CSN Stores or Wayfair or whatever they call themselves now... 2 separate brilliant CS moments. A Christmas order went astray because I'd put the wrong postal code in. I realised what I'd done - no fuss - they cheerfully traced it and redelivered it to the right place (I'd expected lots of trouble with them changing the address). Then when same item later developed a problem, MIL rang them up and they sent out a replacement, no issues at all.

CSN Stores or Wayfair or whatever they call themselves now... 2 separate brilliant CS moments. A Christmas order went astray because I'd put the wrong postal code in. I realised what I'd done - no fuss - they cheerfully traced it and redelivered it to the right place (I'd expected lots of trouble with them changing the address). Then when same item later developed a problem, MIL rang them up and they sent out a replacement, no issues at all.

Went to toys r us this year and did a layaway for my kids... Went to go pay it out and waited for 2 1/2 hours before the manager came to us and said we haveLost your entire layaway... But I am going to take you out on the floor and find every item on your receipt or comparable and we are going to fix this... Another hour later we walked out with pretty much everything we had originally put in plus 6 extra toys they threw in for free, 20% off my original layaway, and a gift card for 50.00 bucks... Considering how bad it started, we walked out amazed at how awesome the manager was and how well we were taken care of :)

Went to toys r us this year and did a layaway for my kids... Went to go pay it out and waited for 2 1/2 hours before the manager came to us and said we haveLost your entire layaway... But I am going to take you out on the floor and find every item on your receipt or comparable and we are going to fix this... Another hour later we walked out with pretty much everything we had originally put in plus 6 extra toys they threw in for free, 20% off my original layaway, and a gift card for 50.00 bucks... Considering how bad it started, we walked out amazed at how awesome the manager was and how well we were taken care of :)

I can think if a few good ones, but your trainers were right. Interestingly and ironically, when I read your post, the first thing I thought of was the worst customer service experience I have had--and it was years ago, with AT&T.

I can think if a few good ones, but your trainers were right. Interestingly and ironically, when I read your post, the first thing I thought of was the worst customer service experience I have had--and it was years ago, with AT&T.

As a retail employee working for the same company (5 years), but 4 different locations, I have received flowers, chocolate, cupcakes, and a $20 tip. I tried to refuse the cash, but they insisted. I have received lots of thanks and praise for doing a good job - it helps when there are so many jerky people out there. It's also awesome to hear that I am missed by customers while I am on my mat leave.

As a retail employee working for the same company (5 years), but 4 different locations, I have received flowers, chocolate, cupcakes, and a $20 tip. I tried to refuse the cash, but they insisted. I have received lots of thanks and praise for doing a good job - it helps when there are so many jerky people out there. It's also awesome to hear that I am missed by customers while I am on my mat leave.

Last Christmas DH and I had ordered a few retro bottles of root beer for him. About a week after placing the order, I received a box on my door step. It was the order that was supposed to be shipped to FIL house. I called the company told them what happened and the got the shipment out the next day to the right house with next day shipping at no extra charge to me.

Last Christmas DH and I had ordered a few retro bottles of root beer for him. About a week after placing the order, I received a box on my door step. It was the order that was supposed to be shipped to FIL house. I called the company told them what happened and the got the shipment out the next day to the right house with next day shipping at no extra charge to me.

So I didn't really read the post fully seeing as I posted about myself as an employee... oops! The only thing I've ever gotten as a customer that stands out is my meal free at a steakhouse. They overcooked my steak so they made me a new one and it was on the house.

So I didn't really read the post fully seeing as I posted about myself as an employee... oops! The only thing I've ever gotten as a customer that stands out is my meal free at a steakhouse. They overcooked my steak so they made me a new one and it was on the house.

The other day my husband thought he had cash on him and when he got to the bridge he only had 4 bucks instead of 5 the usually mean toll taker was a very nice Indian man who offered to pay the dollar for my husband so he wouldn't get the 30 dollar fine. That was awesome!!

The other day my husband thought he had cash on him and when he got to the bridge he only had 4 bucks instead of 5 the usually mean toll taker was a very nice Indian man who offered to pay the dollar for my husband so he wouldn't get the 30 dollar fine. That was awesome!!

Recently at Target I forgot to tell the cashier I had more than one 12 pack of soda so I went to customer service to pay for my others and the cashier asked me if I had seen the coupon for a $10 gift card for spending a certain amount. I had just got out of the hospital so I hadn't. She gave me one even though I didn't have the coupon. May not seem like much to some people but we shop there all the time and $10 is $10!

Recently at Target I forgot to tell the cashier I had more than one 12 pack of soda so I went to customer service to pay for my others and the cashier asked me if I had seen the coupon for a $10 gift card for spending a certain amount. I had just got out of the hospital so I hadn't. She gave me one even though I didn't have the coupon. May not seem like much to some people but we shop there all the time and $10 is $10!

I went to Vegas for my birthday with my bf and we order a crab cake at this fancy steak house but it came with a lobster sauce, my bf is allergic to lobsters so we asked for it without the sauce. But of course it came with it. I probably ate 3/4 of it, because my bf said it was fine, our waiter came around and told us he'll send another out for no extra charge we told him it was ok. But he did it anyway and lemme tell you those things were freakin awesome!

I went to Vegas for my birthday with my bf and we order a crab cake at this fancy steak house but it came with a lobster sauce, my bf is allergic to lobsters so we asked for it without the sauce. But of course it came with it. I probably ate 3/4 of it, because my bf said it was fine, our waiter came around and told us he'll send another out for no extra charge we told him it was ok. But he did it anyway and lemme tell you those things were freakin awesome!

I work for AT&T customer service and I hate it with all my heart and soul. That being said I have given great customer service there several times. As far as being on the other end. Comcast is our ISP an I needed to make a payment arrangement for Friday when I got paid this was Monday. I work from home so I have to have Internet to do my job. Well it got turned off while my husband was talking to them. I talked to the manager and explained that I needed it for work and she let me pay 30$ on it and the rest on Friday so I could work. She didn't have to do that and I was so grateful.

I work for AT&T customer service and I hate it with all my heart and soul. That being said I have given great customer service there several times. As far as being on the other end. Comcast is our ISP an I needed to make a payment arrangement for Friday when I got paid this was Monday. I work from home so I have to have Internet to do my job. Well it got turned off while my husband was talking to them. I talked to the manager and explained that I needed it for work and she let me pay 30$ on it and the rest on Friday so I could work. She didn't have to do that and I was so grateful.

Our office at the time was out of Philadelphia and our clients were international. We just happened to service Marathon Ashland Petroleum and their main office was right across the Ohio River from my hometown. One day I was on a support call and as we're chit-chatting I mention where I'm from (Ironton, Ohio) and the customer mentions that he's going there that night. It's rare that anyone knows where my hometown is, rarer still that he'd be going there the same night as the call. So I asked what was bringing him to my fair city and he said it was a funeral but that he didnt know where the funeral home was.

Now there's only 3 funeral homes in Ironton and he happened to be going to the one directly across the street from the one we used when both of my parents died. So, after I completed his call I gave him directions to the funeral home from memory.

I'll never forget my co-workers rolling away from their cubicles and one asking me, "Did you really just give someone directions to a funeral home??"

I can toot my own horn.

Our office at the time was out of Philadelphia and our clients were international. We just happened to service Marathon Ashland Petroleum and their main office was right across the Ohio River from my hometown. One day I was on a support call and as we're chit-chatting I mention where I'm from (Ironton, Ohio) and the customer mentions that he's going there that night. It's rare that anyone knows where my hometown is, rarer still that he'd be going there the same night as the call. So I asked what was bringing him to my fair city and he said it was a funeral but that he didnt know where the funeral home was.

Now there's only 3 funeral homes in Ironton and he happened to be going to the one directly across the street from the one we used when both of my parents died. So, after I completed his call I gave him directions to the funeral home from memory.

I'll never forget my co-workers rolling away from their cubicles and one asking me, "Did you really just give someone directions to a funeral home??"

This reminds me of the bank when we bought our home. I was getting stressed as we were getting closer to the closing date without word from underwriting. My loan originator was terse and very rude and just kept me out of the loop. I knew I wasnt smart when it came to financial things and needed things explained to me but in customer service, you shouldnt let on that you think the person's stupid, and he did. But his assistant did not. When she took over, she emailed me every morning with an update, explained things in my terms without me asking or without making me feel ignorant or a nuisance. When we closed on time, I sent her flowers and her boss and their boss a glowing letter of appreciation.

This reminds me of the bank when we bought our home. I was getting stressed as we were getting closer to the closing date without word from underwriting. My loan originator was terse and very rude and just kept me out of the loop. I knew I wasnt smart when it came to financial things and needed things explained to me but in customer service, you shouldnt let on that you think the person's stupid, and he did. But his assistant did not. When she took over, she emailed me every morning with an update, explained things in my terms without me asking or without making me feel ignorant or a nuisance. When we closed on time, I sent her flowers and her boss and their boss a glowing letter of appreciation.

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