Why eQSystems?

You may have come across so many training organizations and institutes with many promises. Given the options why should you join us? Here are some points that convinced us and thought would also make sense to you.

Experienced Trainers

All our trainers are / were experienced professionals who are enthusiastic about sharing their knowledge and bring many experiences in to the context

Interesting and Interactive

All our programs are conducted with many visuals, videos and activities. The program is very interesting and interactive to get the attention of the participants with these aids.

absolutely FREE™

Once you are certified through our institute in any program, you can attend any number of refresher sessions in the same program absolutely FREE™.

AVP™

AVP™ (Attend – Validate – Pay) is a very unique offering by eQSystems. You can attend any of the first session of our program. You can choose to pay after the first session if you are impressed. Else you can walk free.

ATO's Ship

We are NOT vendors to anyone. We are accredited training organization directly from PEOPLECERT and EXIN. You can check our association on their website.

Relationship

The trainer relationship doesn’t end after the completion of the program. You can always interact with the trainer at mutually agreed times, in person, on mobile or through mail. We are known for supporting the participants before any job interviews.

Cash back offer

Word of mouth is the best marketing tool. We want to reward our participant with 500 points for every reference they send to us. Each point is a Rupee. You can redeem them anytime for future courses or in cash™.

ITIL® Intermediate SO (Service Operations) Details

The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Operation publication.

Target Candidate

The course syllabus covers the management-level concepts and core information of the activities and techniques within service operation, but not specific details about each of the supporting processes.

The main target group for the ITIL® Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:

Chief information officers (CIOs)

Chief technology officers (CTOs)

Managers

Supervisory staff

Team leaders

Service designers

IT architects

IT planners

IT consultants

IT audit managers

IT security managers

ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle

Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved

Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications

Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

Earlier ITIL® (V2) Foundation plus Foundation Bridge

ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Eligibility for Examination

To be eligible for the ITIL® Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements:

Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme

A basic IT literacy and around 2 years IT experience are highly desirable

Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Prerequisite Entry Criteria on p5)

It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Qualification Learning Objectives

This qualification provides a complete management-level overview of service operation including all its related activities.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to service operation

Service operation principles

Service operation processes

Common service operation activities

Organizing for service operation: functions

Technology considerations

Implementation of service operation

Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Course Delivery: Lecture and Exercises

Meeting the learning objectives of this syllabus can be aided by the use of practical exercises during the delivery of an accredited course. It is recommended that course providers make use of exercises to enhance the reinforcement of the learning objectives in this syllabus. To aid course providers, there are areas within each learning unit whose learning objective includes such phrases as “identify, describe, analyze”, etc, which may be considered as opportunities to introduce practical course exercises. These are not mandated areas for practical exercises, but provided as suggestions for use by course providers.

Type

Eight (8) multiple choice, scenario-based, gradient-scored questions.Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks

Duration

Maximum 90 minutes for all candidates in their respective language

Provisions for additional time relating to language

Candidates completing an exam:

in a language that is not their mother tongue, and

where the language of the exam is not their primary business language, have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Prerequisite Entry Criteria on p5)

Completion of an Accredited course from an ITIL® Accredited Training Provider

The ITIL® Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL® intermediate lifecycle stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Operation publication.

Target Candidate

The course syllabus covers the management-level concepts and core information of the activities and techniques within service operation, but not specific details about each of the supporting processes.

The main target group for the ITIL® Intermediate Qualification: Service Operation Certificate includes, but is not restricted to:

Chief information officers (CIOs)

Chief technology officers (CTOs)

Managers

Supervisory staff

Team leaders

Service designers

IT architects

IT planners

IT consultants

IT audit managers

IT security managers

ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle

Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization

IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved

Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications

Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisite Entry Criteria

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission Candidates who hold the following ITIL® qualifications are also eligible, and similar evidence will be required:

Earlier ITIL® (V2) Foundation plus Foundation Bridge

ITIL® Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

Eligibility for Examination

To be eligible for the ITIL® Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements:

Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme

A basic IT literacy and around 2 years IT experience are highly desirable

Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Prerequisite Entry Criteria on p5)

It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice.

Qualification Learning Objectives

This qualification provides a complete management-level overview of service operation including all its related activities.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to service operation

Service operation principles

Service operation processes

Common service operation activities

Organizing for service operation: functions

Technology considerations

Implementation of service operation

Challenges, critical success factors and risks.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Course Delivery: Lecture and Exercises

Meeting the learning objectives of this syllabus can be aided by the use of practical exercises during the delivery of an accredited course. It is recommended that course providers make use of exercises to enhance the reinforcement of the learning objectives in this syllabus. To aid course providers, there are areas within each learning unit whose learning objective includes such phrases as “identify, describe, analyze”, etc, which may be considered as opportunities to introduce practical course exercises. These are not mandated areas for practical exercises, but provided as suggestions for use by course providers.

Eight (8) multiple choice, scenario-based, gradient-scored questions.Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks

Duration

Maximum 90 minutes for all candidates in their respective language

Provisions for additional time relating to language

Candidates completing an exam:

in a language that is not their mother tongue, and

where the language of the exam is not their primary business language, have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary

Prerequisite

ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications– see Prerequisite Entry Criteria on p5)

Completion of an Accredited course from an ITIL® Accredited Training Provider

A: If you are seeking a leadership role in your company that requires a broad management focus of ITIL® practice areas and ability to work across teams or manage multiple capability areas, the Lifecycle modules will be of interest to you.

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Testimonial

ITIL® 2011 foundation training was very well organized and I should specially mention the knowledge and skill of the trainer (Kartik Ivaturi) is outstanding.
We can`t get this quality anywhere with...Read more