Careers

Two New Vacancies

Mar 12, 2019

UCom LLC

Hosting Engineer

Employment term: Permanent

Job type: Full time

Location: Yerevan

Job description:
The incumbent will be responsible to help, build, maintain, and troubleshoot our client's rapidly expanding infrastructure. You will join our talented team of engineers who deliver mission-critical infrastructure and ensure the highest levels of availability, performance, and security.

Soft skills:
- Ability to work independently
- Multitasking
- Team player
- Attention to details
- Ability to deal with new technologies

Required candidate level: Mid level

Additional information:
Candidates who meet the above-mentioned requirements and are confident that their background and experience qualify them for the position, are asked to send their resume to: [email protected] mentioning the title of the announced position ("Hosting Engineer") in the subject line.

Systems Engineer

Employment term: Permanent

Job type: Full time

Location: Yerevan

Job description:
Ucom is looking for a Systems Engineer to join its team. The ideal candidate for this position can prioritize mission critical tasks and coordinate the construction and expansion of the Company's systems, updates and other maintenance tasks in the way of daily operations.

Job responsibilities:
- Ensure that Linear TV, Timeshift TV, CUTV, NPVR, EPG and other interactive services in TV portal are delivered to subscribers in a reliable and manageable way;
- Make sure that all platforms (IPTV and OTT) and all their components necessary for the service are maintained and operated in a sustainable way;
- Provide platform monitoring and service monitoring support to the TV team and wider audience to help improve overall quality of monitoring system;
- Troubleshoot complex issues affecting underlying supportive platforms and components;
- Provide experience in analysis of major incident root cause and write RCA documents;
- Work closely with the NOC and other related departments on incidents and provide direct follow up to Level 3 support and SW vendor if required;
- Provide excellent support to the end-to-end system of each affiliate on a high level;
- Provide feedback and reporting to the TV department head concerning performance and capacity of production environment and platforms/ components;
- Participate in clean takeover and acceptance of new TV core and auxiliary components from the engineering and development/ SW delivery teams;
- Support the testing and validation in pre-production environment (test lab) to confirm and validate bug fixes for new SW (code) releases;
- Reproduce known issues/ problems and reported incidents in production in the test lab;
- Participate in pre-production and production deployment phases of new SW/ code releases;
- Assist in acceptance tests and operation field trials;
- Review and judge on related requests for change from different affiliates based on impact on the platforms, networks and components from system perspective as well as in light of the number of impacted service customers;
- Work closely with NOC and NMS teams to set requirements for alarm management; identify alarm priorities; take ownership of reporting on incidents;
- Participate in troubleshooting of complex production issues.

Additional information:
Candidates who meet the above-mentioned requirements and are confident that their background and experience qualify them for the position, are asked to send their resume to: [email protected] mentioning the title of the announced position ("Systems Engineer") in the subject line.

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