A companion for a world traveler, this wallet allows for storage of a notebook on one side and your passport on the other. We've also created a sizable pocket to stash foreign currency and plane tickets, along with a couple slots for your debit / credit cards. Go forth and travel in style.

Expected Delivery

20-30 days

Order Returns

Non-custom purchases, including samples, may be returned in a secure package within 30 days for the cost minus shipping and restocking fees. The items must be undamaged, unworn, unwashed and have any and all tags still attached.

- A 25% restocking fee is applied for blank returns that are not resellable (i.e., unique products that are custom created for your company).

- A 10% restocking fee is applied to resellable items.

Customized items cannot be returned.

Sample Returns

Samples may be sent it back undamaged, unworn, unwashed, and with any and all tags in a secure package within 30 days for a credit towards your qualifying purchase of any item of minimum order quantity or greater.

- A 10% restocking fee is applied to any returned samples.

Returned Packages

If your order was undeliverable, you can contact our support team (support@coolperx.com) and provide a valid address for reshipment. You will be liable for any additional shipping costs incurred due to an inaccurate or invalid shipping address provided by you to us in your order details.

We will hold inventory on returned packages for up to 30 days, and any items stored here after this time will be donated, or disposed of in the most environmentally conscious manner available.

Exchanges

If you place an order and request to exchange the product after 48 hours or post-production, a 10% restocking fee is charged for resellable items. For items that are not resellable, a 25% restocking fee will be applied. Customized items cannot be exchanged.

Damaged Products

We stand by the quality of our products and services at Coolperx. If you receive an item that has manufacturer defects or has been damaged during transit, we will gladly refund or replace items upon review. For any defective/damaged customized products (imprint, embroidery, heat transfer, screen-print, etching, laser), Coolperx will refund you for the cost of the item minus shipping.

All requests are carefully reviewed and refunds/replacements are made on a case-by-case basis. Please send a photo to support@coolperx.com with a brief description of the problem and we’ll get back to you.

Decoration and Artwork

Decoration Types

To simplify the process of ordering your branded merchandise, we automate your decoration methods. We decorate with screen-printing,
heat transferring, dye-sublimating, etching, engraving, pad printing, digital printing, and many other methods with many types of ink. Rest assured that we have used the best methods to decorate your product without requiring extensive research on your part.

Virtuals

After your order has been placed, we will send you up to 2 virtuals per ordered product. Additional virtuals may be purchased for $75 each. Please provide us with:

• Your artwork as a vector (please see “Recommended File Formats”)

Templates

Upon request, we may send you a template to prepare your artwork as applicable. This template will be sent in AI, or PDF, or EPS format.

Recommended File Formats

The following vector formats are recommended. If you do not have one of these formats available to you, we will create vector art for you from the image you provide us.

• Adobe Illustrator: AI, PDF, EPS
• 4 color mages should be in CMYK color mode at min 300 dpi at 100% size
• Fonts need to be converted to outlines. We are not responsible for missing fonts.

Color Matching

We are not liable for color matching or ink density on screen proofs approved by our clients. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While we will try our best to match the gradient density of each color, we are not liable for the final appearance of a color.

Submitting Artwork

You are responsible for submitting artwork and approving product for production. We are not liable for any errors that were submitted.

Make sure to compress all files applicable into a .zip file and upload with the selection of your product. If the file is greater than 10 MB, you may submit it via our Client Portal.

Proofs

Before we go into production, you will be sent a digital proof to approve. You are allowed up to 2 edits at no charge. Additional edits may be purchased for $75 each. Once your digital proof is approved, we go into production and are not liable for errors/mistakes that were approved.

Samples

3 types of pre-production samples are available for purchase. Costs of samples vary depending on size, color, material and service. See our Return Policy for details of sample charges as your purchase may be applied to your future order.

• Blank sample- Typical way to check the dimension, structure and feel of your product.
• Digital sample- Used for checking the artwork layout and placement.
• Pre-production sample- The most expensive sample, but all the specification and options will be the same as mass production. This is
required for orders larger than $10,000 for a single product and costs for these types of samples will be waived for any order over
$10,000.

A companion for a world traveler, this wallet allows for storage of a notebook on one side and your passport on the other. We've also created a sizable pocket to stash foreign currency and plane tickets, along with a couple slots for your debit / credit cards. Go forth and travel in style.

Non-custom purchases, including samples, may be returned in a secure package within 30 days for the cost minus shipping and restocking fees. The items must be undamaged, unworn, unwashed and have any and all tags still attached.

- A 25% restocking fee is applied for blank returns that are not resellable (i.e., unique products that are custom created for your company).

- A 10% restocking fee is applied to resellable items.

Customized items cannot be returned.

Sample Returns

Samples may be sent it back undamaged, unworn, unwashed, and with any and all tags in a secure package within 30 days for a credit towards your qualifying purchase of any item of minimum order quantity or greater.

- A 10% restocking fee is applied to any returned samples.

Returned Packages

If your order was undeliverable, you can contact our support team (support@coolperx.com) and provide a valid address for reshipment. You will be liable for any additional shipping costs incurred due to an inaccurate or invalid shipping address provided by you to us in your order details.

We will hold inventory on returned packages for up to 30 days, and any items stored here after this time will be donated, or disposed of in the most environmentally conscious manner available.

Exchanges

If you place an order and request to exchange the product after 48 hours or post-production, a 10% restocking fee is charged for resellable items. For items that are not resellable, a 25% restocking fee will be applied. Customized items cannot be exchanged.

Damaged Products

We stand by the quality of our products and services at Coolperx. If you receive an item that has manufacturer defects or has been damaged during transit, we will gladly refund or replace items upon review. For any defective/damaged customized products (imprint, embroidery, heat transfer, screen-print, etching, laser), Coolperx will refund you for the cost of the item minus shipping.

All requests are carefully reviewed and refunds/replacements are made on a case-by-case basis. Please send a photo to support@coolperx.com with a brief description of the problem and we’ll get back to you.