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User Story - National University of Singapore

23/11/16

Bruce Peat

Name: Ms Per Peh Geok

Job Title: Laboratory Technologist

Company: National University of Singapore, (NUS NERI)

NUS logo

Per Peh Geok works as a Laboratory Technologist within the National University of Singapore (NUS). NUS is a research intensive university and has many profound areas of research interests and excellence; ranging from biomedical sciences and humanity to science and engineering.

NUS Environmental Research Institute (NERI), is an interdisciplinary research institute which focuses on the environment and water. The institute started as a virtual centre in 2007 and since has grown into a physical setup with over 80 researchers and scientists working in two laboratories; one at NUS Kent Ridge campus and the other at University-Town in the CREATE campus.

Per Peh Geok discusses the generators she has in the lab at NERI and the [Peak Protected] aftersales care service plans she has for her generators.

Typically, what is the focus of your analysis – what sort of applications?

“Primarily we do Environmental Research.”

What Peak Scientific generators do you have in your laboratory and what instruments do they supply?

What has been the key benefit of deploying Peak generators as opposed to your previous gas supply solution?

“Overall cost reduction when compared with cylinder gas.”

After purchasing your gas generator, how do you rate the level of service and communication you received from our service [Peak Protected] team when setting up your service plan?

“Excellent. The Aftermarket Sales team listens and accommodates us very well.”

What made you invest in a [Peak Protected] service plan and what value has it brought to your lab?

“Knowledgeable and professional service team. The Preventative Maintenance schedules are closely monitored and followed up, leading to less downtime.”

Have you ever experienced a technical fault and had to have a visit from a Peak Field Service Engineer? If yes, what was the reason and describe your experience of this service?

“We had requested the installation of a flow restrictor at the gas outlet. This was carried out promptly and efficiently.”

How was your overall experience with the Peak Scientific service team in regards to planning and implementing the preventative maintenance check up on your generator?

“One word - excellent.”

Would you recommend a Peak Scientific generator to other labs – and if so, what would be your main reason for the recommendation?

“Yes. A responsive and dependable team.”

Per Peh Geok and her team work in a highly productive laboratory which has various analysis running day in day out. Fuelling Per’s analysis is the 5 Peak generators which provide a consistent and reliable source of gas to their analytical equipment.

Per has a compressor based Genius NM32LA which provides nitrogen gas at up to 32L/min and is compatible with most LC-MS instruments. A Genius ABN2ZA nitrogen gas generator, exclusively designed for Sciex applications and provides nitrogen as curtain gas and dry air as source and exhaust gas. A Genius AB-3G nitrogen gas generator, also designed to operate to the exact requirements required by Sciex instruments and a compressor-less Infinity NM32L offers up to 32L/min nitrogen gas for LC-MS instruments.

With so many generators it was important to Per that the equipment was reliable, functioned well and that downtime was kept to an absolute minimum. This is why she invested in Peak’s world -class aftersales support. [Peak Protected] aftersales care and support is designed to keep your gas generator running day in day out, keeping your equipment in great condition and guaranteeing superior performance throughout the product life span.

When asked why she invested in a [Peak Protected] plan for her generators Per stated that it was the knowledgeable and professional service team that first made her take notice of this service. Once implemented Per noticed that the Preventative Maintenance schedules are closely monitored and followed up, leading to lesser downtime for her lab.

With a guaranteed rapid response time, around the clock technical support, local Field Service Engineers on-site and flexible payment terms you can rest assured you are in good hands with Peak.