Westmead, Blacktown and Auburn hospitals are already using the survey results to respond to patient feedback.

Patients are accessing the survey online or via volunteers, who bring iPads to the wards so patients can complete it.

WSLHD Patient and Carer Experience manager Wendy Cain said hospital staff could immediately access the survey responses, allowing them to address any issues in real-time.

“It could be a simple thing like fixing a banging door that is keeping a patient awake – staff get that feedback from a patient and they can immediately go and fix it; sometimes it’s the little things that help us make a big difference to a patient’s experience in our hospital,” she said.

Ms Cain said the survey had already been used to improve several services at Westmead and Auburn hospitals – with great results for patients.

“Patients told us the wards were too noisy at night so we ran a sssh! challenge across the hospitals to reduce noise and the patients noted things had improved – we could see this improvement through the real-time data in the survey,” she said.

“Our patients also told us our toilets could be cleaner so we implemented a new cleaning regime with our general services staff, increasing cleaning from twice to five times a day in high-use areas.”

“We want to provide the best quality care for all patients in our hospital,” she said. “Gathering honest feedback and being responsive to issues is critical to ensuring every patient has a positive experience in our facilities.”

The My Experience Matters survey will be officially launched at Mount Druitt Hospital on November 14 at 1pm.

Facebook

WSLHD Video

Our Board

About Us

Western Sydney Local Health District is committed to delivering world class healthcare to support the health and wellbeing of our community. We aim to work together to make our community the healthiest in NSW.

Subscribe

Subscribe to The Pulse will receive regular emails about top stories, news and events from Western Sydney Local Health District. You can unsubscribe at any time.