Terms of Service

Cancellation policy

Sunrise Cleaning Services recognizes that occasionally a client may need to cancel his or her cleaning appointment. If you need to cancel your appointment, please call 905-567-1199 or email tina@sunrise-cleaning.com.

We ask that cancellations are done latest by 10:00 am the day before your scheduled appointment. Insufficient cancellation notice will result in a $50 cancellation fee. Lack of cancellation notice will result in full charge.

Customer satisfaction policy

If you are not completely satisfied with the cleaning, please call us within 24 hours of the job completion. We will return to your house within 48 hours and re-clean all disputed areas. (Complaints reported later than 24 hours after completion of the appointment will not be honoured.)

Safety information

Safety and health of our employees is very important to us. All of our employees are instructed not to touch/clean any areas or items they deem unsafe or unsanitary. For sanitary reasons we are not able to clean human or pet feces, urine, vomit or blood.

Payments policy

All payments are due in full upon completion of each appointment. Sunrise Cleaning Services reserves the right to discontinue services for lack of payment. A late payment fee and administration fee will apply on overdue accounts and/or returned cheques.

Peace-of-mind policy

All of our employees are fully bonded and insured. To protect your privacy and well-being, all of our employees have also signed a legally enforceable Confidentiality and Non-competition Agreement.

All of our employees are required to read a printout of cleaning instructions specific to your house before they start their routine. In a typical printout, they find instructions pertaining to cleaning special surfaces, your preferences, and other useful information that can help them to clean your house to your liking. If you have any information that you would like included in your file, please let us know.

Information regarding valuable possessions

As mentioned above, all of our employees are fully insured and bonded; however, it is in your best interest to let us know if you have special items in your house of high monetary or sentimental value. Examples of items that should be reported are:

Paintings,

Carvings,

Collectibles,

Expensive furniture, and

Antiques.

When reporting the special items, please indicate if you want them cleaned and, if yes, then how you would like them cleaned.

If you choose not to report your valuables, then we ask that you protect them or put them in a safe place to prevent accidents. You should also put away all jewelry pieces left out as they could be sucked into the vacuum cleaner or accidentally dropped into the sink during cleaning.

Privacy policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use information for?

Any of the information we collect from you may be used in one of the following ways:

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

To process transactions (your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent).

To send periodic emails (the email address you provide for order processing will only be used to send you information and updates pertaining to your order).

How do we protect information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep the information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your consent

By using our site, you consent to our privacy policy.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting us

If there are any questions regarding this privacy policy, you may contact us using the information below.