Games Developed by Valve Software

Any game developed by Valve - including Blue Shift and Opposing Force. (Valve will appear in the Developer column for the game on the Library tab)

Connecting to Steam or otherwise using a Steam account

The process of purchasing a game through Steam, such as payment issues

Registering a retail CD Key for a game on Steam

Any errors which prevent the game from starting and appear in a Steam dialog box

Any "Authentication" or "CD Key" related errors which appear after loading the game (These issues may be caused by a third party program or server and Steam Support may refer you to the correct support team)

Games Developed and Supported by Third-party Developers/Publishers

You will need to contact the game's developer/publisher directly for support if you encounter any errors or unexpected behavior which is not related to Steam authentication or CD Keys after the game has loaded. If you are unable to locate third-party support, please contact Steam Support for further information. Some examples include:

Game crashes or errors after the game has been launched (that do not appear in a Steam dialog box)

Not being able to connect to multiplayer servers

Game bugs

Gameplay and/or controller questions

Third-party DRM and activation limits

Sending your support request to Steam Support rather than the correct provider may result in a delay in processing your request. Please make sure that your question is only sent to Valve if it does not fall into the criteria listed above.

Viewing Downloadable Content for Third Party games

Certain games on Steam have additional DLC that can be purchased and installed. To view the additional content that is registered to your Steam account, please do the following: