Privacy Policy

Privacy Policy

At Luxury Hotel Holidays (LHH) we value your privacy. This privacy policy details the kind of information we collect and how we use this information. You are free decide what information you give to us, however some of services will be unavailable if you do not supply the mandatory information requested. Please contact our Customer Services department if you wish to discuss this in more detail.

What personal information we may collect

Luxury Hotel Holidays may collect personal information when you:

?Make a booking enquiry ?Purchase a hotel, flight or holiday package ?Subscribe to receive email newsletters about our products and special offers We also use third party software to collect information about the computer you are using and movements through our website e.g. IP address, web browser used, URL you visited from, which pages you viewed during your visit and any search terms entered on site. This information is anonymous and is not linked to any personal data we hold about you. This data is used only to help us improve our customers’ experience on our website.

How we use this information

Booking Enquiries

When a user makes a booking enquiry, we collect personal information so we may contact them with a quotation. All enquiries are allocated to staff members internally in the company and your details are only used by members of staff that need to deal with the enquiry.

Hotel, Flight and Holiday Package Bookings

When a customer books a hotel, flight or holiday package, personal information is used to process and manage all elements of the booking. Your personal information may be passed to third party suppliers of the booking components, some of which may be located outside of the UK.

Email Newsletters

If you choose to subscribe to our regular email newsletter, your personal information is used to send targeted emails featuring relevant travel products and special offers. These details are not used for any other purpose and will not be shared with any third parties. You may unsubscribe from our newsletter at any point by following relevant instructions on any of our emails.

Third Party Websites

This Privacy Policy only applies to websites and applications that are owned or operated by Luxury Hotel Holidays Ltd. We may link to external websites for your convenience, but Luxury Hotel Holidays Ltd is not responsible for the way in which personal information is used when submitted on third party sites.

Cookies

A cookie is a piece of text based information that a website transfers to your computer’s hard drive. When using selected services on our website, we will use cookies to help recognise you and the bookings you have made.