Direct Debits

Throughout the life of an account within Orca, if an agent speaks with a Customer, the customer may agree to create a Payment Plan for regular payments to be taken automatically from their
bank account on a monthly or weekly basis.

The customers bank account number and sort code are validated at the point of input.

Once entered, a new direct debit mandate is sent immediately to GoCardless for them to activate.

The Orca system will then automatically perform on a daily basis :-

Submission of payments that fall due to GoCardless for processing.

Read back the results from GoCardless.

Post the payment onto the account if the direct debit was successful, retry once if it was not.

If payment fails, break the payment plan and return the account back to the Agent for review.