Customer Care Workshop

CentreStage has a proven track record in delivering truly effective customer care development, using drama-based techniques to explore in depth what great customer care really looks like and how behaviours can make all the difference.

Managing Stress

Internal Customer Care

• What is an internal customer?

• Why is it important?

• Benefits to external customers

Action Planning

• Where do we go from here?

• Personal action plan

At the end of one day you will be able to describe what customer care is and why it is essential to your business. You will be able to demonstrate a high level of listening and questioning skills and an ability to solve problems, deal with complaints, and handle aggression in a calm, positive way.