ORS Direct Customer Service

With over three decades of sales and service expertise in the outdoor gear & equipment industry, ORS Direct has earned a reputation as an outstanding customer service provider. Your order is important to us and we're here to help.

Currently we ship to destinations in the United States (including APO/FPO military addresses; certain size restrictions may apply to APO/FPO). Additional charges will apply to orders outside of the contiguous USA (Alaska, Hawaii & in some cases APO/FPO), please call or email and we will give you the exact shipping charge for your order. Delivery times to APO/FPO addresses vary due to military shipping schedules.

Order Processing
Credit card processing is conducted internally once your order has been reviewed for accuracy. ORS Direct online orders are normally processed within 48 hours during our open business hours. Orders placed in the evenings or on days we are closed will be processed beginning the following business day.

Orders Placed On Hold
Your order will be placed on hold if any item on the order is temporarily out of stock. ORS Direct will contact you if your order is on hold. We will not charge your credit card until we ship your complete order.

Return Policy
ORS Direct gladly accepts exchanges free of charge. All returns must be received within 30 days of the original invoice date, we ask that you please call or email for an RA# as this will facilitate processing. All returned items must be unused and in their original packaging. Any items that are returned used, altered or without the original packaging will either be returned to the purchaser at his/her expense, or the value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the purchaserís responsibility to ensure that returns are adequately packaged, insured, and tracked. Where ORS Direct is not responsible for a necessary return, please note that return shipping is non-refundable, and a 10% restock fee will be applied to returns. If you place an order on our web site within 30 days of your returned order, the 10% restock fee will be credited to your new order. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned (applies when ORS Direct is not responsible for a necessary return). WOD items, clearance/close-out items and REDHOT DEALS are non-exchangeable and non returnable.

Order Changes
If you need to contact ORS Direct to request a change to your order, we will make every effort to make the change. However, we process orders as quickly as possible and cannot guarantee that your change can be made.

Contacting Customer Service
You may email us any time, or call (1-800-894-7547 or 1-802-229-2893) during our Customer Service hours.