Why isn’t the retirement plan/benefit happening for an employee?

The plan has not been added to the Benefit Plan screen under Employee Management.

The eligibility/start date is in the future.

The employee is excluded based on eligibility rules.

The deduction is scheduled only to happen on certain payrolls in each month.

If you need help identifying the problem, or you know what the problem is but need a DPS-level administrator to make a change to your company's rules, just shoot an email to customerservice@dominionpayroll.com for assistance!