Billing FAQs: Optus

Billing FAQs: Optus

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Billing FAQs: Optus

Optus billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through an active Optus promotion.

How can I pay for Netflix on my Optus bill?

To sign up for Optus billing with Netflix, you must first qualify for an active Optus promotional offer. After redeeming your offer, you will be automatically enrolled in Optus billing. Billing eligibility is determined
by Optus.

How do I check to see if I am billed on my Optus account?

To check if you are billed through Optus, visit the Membership and Billing section of your Netflix Account page. If you are
unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with Optus to see if Netflix is a part of your service package.

How do I change my method of payment?

If you no longer wish to have Netflix charged to your Optus bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your Optus bill, please contact Optus directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m seeing a Netflix charge on my Optus bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Optus. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Optus for support.
If you’d like to cancel your Optus-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.