The Customer has
a deadline of 30 days from the date of receipt to return the products with
their complete and sealed boxes, without writing or markings, can be returned
for reimbursement of the store credit or credit card. Freight costs are borne
by the customer. The refund will be made subtracting the freight costs. The
products must arrive in the original condition, salable, packed in a box and
without damage.

Cancellations of
orders will be accepted with full refund of amounts paid only if they have not
yet been despatched.

If any product
has been sent or exchanged by mistake in connection with the order, please
contact us by email ([email protected]) If it was our mistake, we will
reverse any monies paid.

Defective lenses

Products
received with manufacturing defects will be exchanged for a new product of the
same brand, grade and model, at no additional cost. Just send the picture of
the package and photo of your eyes with the lenses, highlighting the defect
suggested for the email [email protected] The defective product will be
collected after delivery of the new product