Five9 is a cloud-based call center software for inbound, outbound or blended contact center functions such as telesales, support centers and telemarketing. It includes IVR, ACD and dialer features required by c

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inContact Cloud Contact Center ReviewUpdated: Apr 19, 2018

The inContact Cloud Contact Center is designed to help users to increase their market share and their profitability.

inContact Cloud Contact Center Average Rating -

The average rating of inContact Cloud Contact Center is 3.2 stars. The rating is based on 11 aggregated online reviews.

inContact Cloud Contact Center Typical Customers

The majority of the users of inContact Cloud Contact Center are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.

Five9 Virtual Call Center ReviewUpdated: Nov 22, 2018

Five9 is a cloud-based call center software for inbound, outbound or blended contact center functions such as telesales, support centers and telemarketing. It includes IVR, ACD and dialer features required by contact centers, as well as speech recognition and workforce optimization options. Five9 offers advanced technology for the contact center industry, productive agents that accelerate outbound and inbound blended capabilities.
Five9 is a product of a company by the same name, with over 10 years in the business. It is based in the USA, with data centers in San Francisco and New York, and offices in Russia, Canada and the Philippines.

Five9 Virtual Call Center Average Rating -

The average rating of Five9 Virtual Call Center is 4 stars. The rating is based on 15 aggregated online reviews.

Five9 Virtual Call Center Typical Customers

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. Although initially designed to support small and medium business and nonprofit organizations, it has gradually became the choice of midsized and big enterprises around the world. Five9 currently serves 15,000 customers worldwide including eBay, Expedia and Vonage.

SafeSoft Cloud Contact Center provides cloud based contact center solutions. It can support either
incoming or outgoing call management, as well as blended solutions combining both features. The
product includes its own CRM product that maps customer information to calling number, to give agents
access to customer history for personalized interactions. The information can also be used to give agents
insights into customer requirements allowing them to sell other products & services, or alternatively
include them in targeting marketing campaigns.

Five9 Virtual Call Center provides similar solution features and its contact center sup

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inContact Cloud Contact Center price Starting from $49 per month , on a scale between 1 to 10 inContact Cloud Contact Center is rated 2, which is much lower than the average cost of Call Center software.

Five9 Virtual Call Center price Starting from $185 Per month/user , when comparing Five9 Virtual Call Center to their competitors, the software is rated 6 - similar to the average Call Center software cost.

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