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Frequently Asked Questions

Everything you need to know to take part

To make it easier for candidates to find the answers to any queries they may have about our selection process and the best way of participating, we have grouped the most frequently asked questions into groups.

1. On which internet browsers does the applicants area on Career Page work?

We have verified that all screens on applicant area work on Internet Explorer, Mozilla Firefox and Chrome. If you're having trouble on any other browser, please let us know via the contact mailbox and we'll check it. (Limited access on mobile devices).

4. If I was registered before May 2013, what should I do?

5. What can I do if I change my email account?

Your user name is your email address and appears in the personal details of your resume. If you plan on changing your email address, we recommend you to: 1) first update the email address on your resume in the system and 2) secondly to update the email address in your candidate profile.

6. I haven't received, or I cannot see, the activation email to fill in my resume, what should I do?

7. I haven't received, or I cannot see, the email confirming my application for a job vacancy?

…If the date is showing blank or not showing up, please check your email inbox and your spam folder to confirm the application has been received. If you did not receive the email, you will need to apply again. If you continue to have difficulties with the application, please contact us via the contact mailbox.

8. What does "I do not wish to release my profile" mean?

From time-to-time, our recruiters will source registered users in our recruitment system for open positions. If you choose to not release your profile, your profile will then only be visible for those vacancies of which you directly apply; our recruiters would not be able to pull up your CV / profile for a position you have not applied.

When applying for a vacancy, our recruiters will review the submitted applicants. At times, your profile may not fit the profile required or there are other applicants who are more specifically suited for the job.

If you have submitted a resume and have released it, we will take it into consideration when there is an opening that is more suited to your qualifications.

1. How can I determine whether my details were entered correctly?

When you enter your resume, the system goes through different sections that enable you to complete your personal details, training, and so on. Once you have completed each of the selections, you can view your resume as it will be registered in the applicant database.

2. I have participated in an interview and I am unaware of the status of my application?

The normal procedure consists of notifying the applicants by email of the status of their application as the selection process phases advance. If you do not receive an email, you can contact the recruiter who was in charge of the process.

However, you can always send us your questions through the Contact Us section on our Career Page. We will reply as soon as possible.