NOVA on iTunes U FAQ

What do I need to use iTunes U?
You need to download the most current version of the iTunes software. Downloads are available for both Windows and Macintosh.

Do I need an iPod to use iTunes U?

No, you do not need an iPod to use iTunes U.

If you do have an iPod or other portable media device, the files
from iTunes U can be transferred to the hardware using whatever
software you used previously.

No portable media device (including iPod) is required at all. All
of the multimedia files can be played using the iTunes software
directly on your Windows or Macintosh system.

Once downloaded within iTunes, the content can be found within the
iTunes folders on your system. Within the iTunes folder, you will see a
folder for "iTunes Library."

Where can I download iTunes?
You can download the most current version of iTunes from http://www.apple.com/itunes/download. You will need iTunes in order to be able to view the iTunes U site in the Apple Store.

Do you need a password to log into iTunes U?
NOVA on iTunes U is an open system; no login or password is required. All content within this system is freely available.

If I am unable to access iTunes U, what do I do?
If you are unable to access iTunes U, be sure that you have done the following three things on your system.

Be sure that you have an active connection to the Internet.

You must have iTunes installed to access iTunes U.

Your browser must be configured to accept "itmss://" links and to associate those links with the iTunes software.

What do I do when iTunes does not open and there is a popup window with an "External Protocol Request" message?
If iTunes is installed on your machine, but you are unable to access
iTunes U using Firefox, and you see a blank popup page with 'External
Protocol Request' in the title after logging into iTunes U, you will
need to follow these steps in order to tell Firefox to launch iTunes.

Open a new tab or window in Firefox

Type itmss:// in the address bar

You should get a External Protocol Request dialog that shows the
choices "Launch Application" and "Cancel" along with a checkbox to
"Remember my choice for all links of this type."

Check the box next to Remember my choice for all links of this type.

Click the Launch Application button.

What do I do when iTunes does not open and there is nothing asking me to launch application?
If you are using Firefox and iTunes does not open AND you do not see
the 'External Protocol Request' error, you will need to do the
following:

Open a new Firefox tab or window

In the address bar, type about:config.

When the list of configuration properties comes up, type itms into the "Filter" text field and hit Enter.

You'll see one or more of these four items:

network.protocol-handler.external.itms

network.protocol-handler.external.itmss

network.protocol-handler.warn-external.itms

network.protocol-handler.warn-external.itmss

The first two, if they exist, should be set to true, the second two
to false. You should be able to just double-click on the "true/false"
entry to toggle the value.