There are many invisible and intangible costs you can reduce by implementing the Imagine Service technology. Research from the Association for Information and Image Management (AIIM) shows that scanning and capture improved the speed of response to customers, suppliers, citizens or staff by 6 times or more. Funneling incoming mail through a digital mailroom enhances this benefit, ensuring that all customer or supplier correspondence is immediately available to anyone who needs access whether on site or off. Overall AIIMresearch found a return on investment within 18 months, often less.

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Working in Partnership

The Imagine service provides planning and scoping, analysis and design, implementation, training, and maintenance and support.

All projects are based on a close, active partnership between the customer and Imagine teams.

For simple projects, for example scanning projects that do not require much customization or workflow management, we have project templates that will enable us to get your project up and running very quickly. More complex projects require deeper analysis and a longer time frame.

Nevertheless, both simple and complex projects will follow the same overall trajectory:

1.Scope and Plan

During the Scope and Plan phase the Imagine and customer teams focus on identifying enough of the project specifics to develop an SOW.

Confirm Scope and Business Objectives

Develop Project SOW including scope, timeframe time frame and budget

SOW customer sign off

Kick Off

2. Analysis and Design

Since much of the implementation detail cannot be known until work is underway, we undertake a more in-depth analysis and design phase with iterative hands-on prototyping during which the customer works side-by-side with our team.

Analyze Business Processes

Gather Business and Technical Requirements

Define Functional and Technical approach to meet customer goals

Iterative prototyping, technical and user testing, revisions

3. Implementation Preparation and Verification

During this phase we move an approved implementation to the Production Server. Both Imagine and customer team members are responsible for testing.

Implementation Preparation

Software Deployment, Configuration and Testing

Training Before Implementation

4. Deploy and Support

Go Live

System Transition to Support Phase

Project Closure

Getting Started with Imagine

If you would like to get started with the service, please take a look at the documents below; they will give you an idea about what is needed to begin a project.

Departments purchase equipment such as scanners based on IST API and vendor recommendations. Brand/model recommendations are based on the Imagine team’s experience with the product. Although other hardware might also work, alternative selections should be verified with the vendor, PSI, and with the Imagine team prior to purchase.

Current Imagine Customers

Academic Advising (SIS Integration)

Access to student documents via CalCentral integration

Cal Student Central (SIS Integration)

Access to student documents related to Office of the Registrar, Admissions, Financial Aid