Cisco ER Does Not Delete Cisco Unified CM

Symptom When trying to delete a Cisco Unified CM from the Cisco ER configuration, Cisco ER prevents me and displays the message “Phone tracking in progress.”

Recommended Action You cannot delete a Cisco Unified CM server from the Cisco ER configuration while a phone tracking process is in progress. Retry the deletion after the process has ended.

Updating Cisco Emergency Responder After You Add Devices

You must create a Cisco Unified CM user for Cisco ER’s use and CTI ports and route points that need to be assigned to the user before Cisco ER tries to create a provider with the Cisco ER cluster. Cisco ER only registers the CTI ports and route points that are associated with the user when the provider is created. Thus, any devices you add to the user after starting Cisco ER will not be registered by Cisco ER.

If you add devices to the Cisco ER user in Cisco Unified CM, you can force Cisco ER to recreate the provider using any of these techniques: