Re: poor performance after i have given notice to cancel bb service to virgin:(:(:(

on ‎07-04-201709:33

Morning gurmeet1967,

Hope all is well.

I'm sorry to learn you are leaving us and for the issues with the broadband connection.

Looking at your account, the line and hub are showing as fine. The network segment is running stable and healthy.

Do you notice the disconnections on both wired and wireless devices?

Are you able to create a Broadband Quality Monitor for us to check the performance of your connection? If you do set up the BQM make sure that you go into your router settings > Advanced Settings > Ping > and tick Respond to ICMP echo requests sent to WAN IP.