Support at Scale

Support at Scale

#OCTribe Meetup Featuring Yours Truly

I didn't totally become a community manager by choice. In fact, I was basically given the option to either be a community manager, or to seek employment elsewhere. ;) At the time, I had absolutely no idea what I was signing myself up for. But I had rent to pay, so I agreed to the job and jumped in head first.

Though I learned a lot by trial and error, I also picked up many valuable skills by closely watching others in our growing tribe. (#notcreepy) I subscribed to as many relevant blogs as I could find, began googling my new title on a nightly basis, scoured the social web at all hours of the day, and started attending local meetups to learn as much as I could from the best in the business.

Today, I'm thrilled to share that I've been given the opportunity to speak at San Francisco's #OCTribe meetup, the longest-running live community manager event in the bay area. This group is an incredible one to learn from. They have taken me in, and continue to help shape me into the best CM that I can be. Believe me when I say that it is truly an honor to have been offered the stage.

My goal on June 25th is to have a frank conversation about the intersection of community and customer support. As I've moved through my career, I've found that there are still so many companies that don't quite understand the differences between the two. They're not interchangeable and require a very specific skill set in order to practice each discipline effectively. My goal is to provide clarity, as well as offer some pieces of advice for how to work in tandem with support teams.

Though I can't promise that I'll teach you anything new, I can guarantee that I'll try my very best to make it worth your while. I hope you'll join me on June 25th. To RSVP, or add any pre-talk commentary, please click the link below: