Cons:
I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great.

LGA

MSY

Good 7.6

Pros:
The crew was attentive.

Cons:
Games on the tv were okay. Tetris would be a nice addition.

DFW

LAX

Okay 4.0

Cons:
original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover.

Pros:
The seats were super comfy, the flight was practically empty so I had an entire row of seats to myself! The complimentary movies & entertainment is awesome and kept me from getting fidgety during the long 8 hour direct flight. I honestly didn't even feel like I was on an airplane.

Cons:
Nothing, this was a perfect flight!

IAH

AUS

Good 6.0

Pros:
Captain kept us updated on everything going on, he made up time and got us to Austin pretty much on time. Staff was friendly. Huge plus was Houston’s terminal updates for United with iPads to order food - made it quick and easy to eat and run!

Cons:
Gate was changed and Houston is a huge airport so lots of walking, flight was delayed, no snacks and only room temp water offered, no entertainment provided

EWR

BQN

Okay 5.0

Pros:
The seats on this airplane are very uncomfortable.

Cons:
Flight left late, crew a bit unorganized seating passengers.

YYZ

IAH

Good 6.0

Pros:
Nice crew.

Cons:
Plane was small and uncomfortable.
The plane was again delayed. 4 flights with United. ALL 4 delayed.

Pros:
The boarding process At British airways was another smooth one. However American Airlines is very terrible boarding process from New York to Seattle. Flight was delayed ( as always with American Airlines lol)

Cons:
Honestly better boarding processes and the crew yelling at adults as if we were in grade schools all over again. Respectful passengers has gone through the windows honestly, now it’s like a meat market.

CUN

MIA

Good 6.3

Pros:
Seating was comfortable. Purser spoke clear

Cons:
Poorly organized boarding in Cancun

CLT

PHL

Okay 4.8

Pros:
The crew was good given the challenges of a delayed flight

Cons:
They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine.

Cons:
The unfortunate delay of our flight.
And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content.

Cons:
Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!

Pros:
We got stuck in a line up to check in and the line was over 2 hours long and by the time it was our turn, it was too close to departure ( an hour to go) and they wouldn’t let us board so we didn’t get to take our flight at all.

PVR

YQR

Good 6.6

Cons:
Sat in Plus. Horrible service. No hot towels. Had to ask for 2nd drink and was refused a coffee and Baileys with at least an hour left in flight. No snacks offered or served. The attendant spent most of her flight hiding in her seat and reading a novel. Brutal!

Cons:
Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable.

MSN

ORD

Okay 4.0

Pros:
Nothing

Cons:
My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare.

YYZ

DFW

Mediocre 2.0

Cons:
Flight delayed by 2 hours due mechanical issue
Missed connecting flight
Waited in line for 2 hours for a hotel comp.
had to pay 20$ to get to hotel because there was no shuttle
Still stuck in Dallas.
Never made it to Sam fran.
Extremely disappointed
I expect compensation

BNA

ORD

Okay 4.4

Cons:
Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding

PTY

MIA

Excellent 8.5

Pros:
The plane was nice and clean...had just been renovated

Cons:
I can’t believe therebwere no flights from MIA to RDU from 11:30 to 4:30 :(. (Original flight was a 3.5 hour layover and that was bad emough)...and then it was changed to this flight:(

Cons:
Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service....

LHR

MSP

Excellent 9.3

Pros:
The crew were kind and courteous. The seat was comfortable.

LAX

SEA

Good 6.0

Cons:
Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not

ATL

MKE

Good 6.5

Pros:
The A/C worked, that's about all

Cons:
Old plane, no entertainment in head rests, had to use iPad not the same movies to choose from. Seats were so uncomfortable.

RIC

ATL

Excellent 9.0

Pros:
I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!

Cons:
The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class.

Pros:
Great crew, on time, could charge my iPad, 2 beverage services, just an awesome job! Oh biggest - NONSTOP!

Cons:
Can’t think of anything!

LAX

YVR

Excellent 9.0

Pros:
Flight was on time and crew was friendly

Cons:
Nothing. All good for a low cost fligh

YWG

YEG

Mediocre 2.0

Cons:
Missed my connection

LAX

YYZ

Good 7.0

Cons:
Better food options!

YYZ

HUX

Mediocre 2.0

Pros:
We got stuck in a line up to check in and the line was over 2 hours long and by the time it was our turn, it was too close to departure ( an hour to go) and they wouldn’t let us board so we didn’t get to take our flight at all.

Pros:
Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed

Cons:
So many ways

DEN

DFW

Okay 5.0

Cons:
Flight time was changed twice

CLT

PHL

Okay 4.8

Pros:
The crew was good given the challenges of a delayed flight

Cons:
They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine.

MSY

DFW

Good 7.6

Cons:
Snack options aren’t good.

UVF

MIA

Good 7.3

Pros:
The flight was wonderful,even with delays American Airlines was horrible at accommodation and food vouchers

Cons:
Not putting us on cots in MIAMI, food vouchers and overall it was an AA issue that was horrible

Cons:
Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable.

Cons:
original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover.

SFO

SEA

Excellent 10.0

Cons:
Great

MSP

AMS

Okay 5.0

Pros:
Crew are not friendly and I didn't have proper food. I have not asked to choose meal. I thought I can tell in flight that I want veg meal.

Cons:
Since rools are changing in international travel. You should inform the new tools to the customer.

PIT

MSP

Good 7.6

Cons:
Even the comfort seats are crammed together too close. One can barely move. Dreadful

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