A money transfer using the app for the users thereof from the contacts list

A money transfer to people who do not use the app

Payment request

Notifications about money requests

Authentication means

Smart-ID, code calculator, code card

The SEB App can be used by individuals who use the internet bank and have at least one current account at SEB bank.

Technical requirements

Android: starting from version 4.1

iOS: starting from version 9.0

Размер экрана: starting from 4"

Starting using the app

Download “SEB Latvia” mobile app, which is available in the „App Store“ or „Google Play“stores to your smartphone.

Connect using the data for accessing your internet bank

Choose a EUR denominated account, which will be used as a primary account in the app

Enter your mobile phone number, which will be linked to the selected account

Enter the confirmation code, which you will receive to the specified phone number

Create a PIN for the future use of the app

If you are willing to use all opportunities offered by SEB internet bank, in the application menu, click on the icon “Internet bank”. It will open in the phone browser window, and you will be able to connect to it using the access means used to access internet bank.

Enter the beneficiary's name and account number. If the beneficiary already exists in your or bank’s templates or if you have already made payments to him, after filling the first letters of the name, the application itself will offer to select the beneficiary and then automatically will also fill his account number. Click on “Proceed”

Enter the amount you want to transfer

You can change the payment specification if you want

Click on “Proceed”, check the payment details and click on “Confirm”

If you want to transfer more than 30 euros, you will need to confirm your payment with the usual authorisation means, i.e., the Smart-ID app or the code calculator

Frequently asked questions about SEB mobile app

Where can I get the SEB App?

For customers (private individuals) who are already using the app, the new app will be available automatically upon updating the app in the phone.

What if new functions does not appear after updating the APP?

If the new functions are not availabe, uninstal current SEB application and download it again. You can set up and use your previous PIN code.

Who can use the SEB App?

The SEB App is available to private individuals who use internet bank and at least one EUR denominated account at SEB bank.

Is the app also available to companies?

Currently, the app is not available to business users, however, same as before, they can use the full mobile version of internet bank: ibanka.seb.lv

Is there a fee charged for the use of the app?

No fee is charged for the use of the app. The commission fee for transfers is the same as for internet bank.

What transfers can be made using the app?

Using the app, payments to other users of the app from your smartphone contacts list or SEPA transfers (to any EEA member state) can be made in euros for which payment templates can be used. You can also make transfers between your EUR denominated accounts, easily choosing the accounts from which/to which the transfer should be made.

How are payment made using the contacts list saved in the smartphone?

Each person registering for the app, links one of his/her EUR denominated current accounts to the phone number. Choosing a user of SEB App from your contacts list, the payment will be made to the account number linked to the relevant phone number.

Your contact list shows not only the users of the app “SEB Latvia”, but also the users of “SEB Estonia” and “SEB Lithuania” apps. Consequently, within SEB bank, you can make immediate EUR transfers to all Baltic countries.

How are payment made using templates?

There are no separate "Templates" section in application. But if the beneficiary already exists in your or bank’s templates or if you have already made payments to him, after filling the first letters of the name, the application itself will offer to select the beneficiary and then automatically will also fill his account number.

Is it possible to choose the account from which you make payments?

Yes, upon making any payment, you can specify in the app from which account the transfer will be made. Using the smartphone's contacts list, any transfers will be received in the primary account specified in the app. You can change it under section “Settings”.

Where can I see the sent and received payment requests?

You can see the received payment requests by clicking on “Pay”. To make a payment from the received request, select the specific request. You can refuse the received payment request, by sliding the request line to the side and selecting “Cancel”.

You can see the requests sent by you to other people by clicking on “Request”. You can delete the sent requests by sliding the request line to the side and clicking on “Cancel”.

How to find out the status of the request?

Paid requests will appear on the account statement.

What are the transfer limits in the mobile app?

Transfer limits are the same as for internet bank.

What are the transfer limits in the mobile app without additional authorization?

In addition, transfers up to EUR 30 per single transaction and EUR 150 per day can be made in the mobile app without additional authorisation. The amounts above the specified amounts would need to be confirmed with the Smart-ID app or the code calculator.

What to do if I do not remember the PIN of the app?

Select the option “Exit” on the PIN code. You will get to the home page of the app, where you will need to enter internet bank access data and create a new PIN.

You will be navigated to the home page also if you enter the wrong PIN five times consecutively.

Why should a new PIN be created?

If the user exits the app completely (i.e., by selecting the option “Exit” on the PIN screen), then, consistently with the safety requirements, the previously created PIN will be deleted, too.

Can the app be used on multiple smartphones?

Yes. In this case, the registered user, upon registering the app on another smartphone for the first time, does not confirm the provisions of the agreement a second time and will no longer link the account with the phone number because it has already been done. Upon entering the internet bank data, only the PIN would need to be created to be used on the particular phone.

Can one person use multiple phone numbers in a single app?

No, one person can only use one phone number (verification against the customer’s number). If any other customer registers in the app with the phone number that has already been used by someone else, then the previous agreement concluded using the certain phone number, will be terminated.

What if Google Play or iOS App store do not offer to install the SEB App?

This may be related to an attempt to download the app in the country where it is not available.

It is also important to check what country the user has specified upon registering with Google Play or the App store, respectively. If upon registering you specified Latvia as your country, then your physical location may be different, however, the app should be available (provided that you have a phone number issued by a Latvian mobile operators).

The alternative is to use the mobile version of ibanka.seb.lv in the browser of your smartphone, where all SEB internet bank opportunities are available.

In which countries is the app available?

Currently the app is available in Latvia, Lithuania, Estonia, Finland, United Kingdom, Ireland, Germany, and Spain.

What if the account balance is not updated or the most recent transactions do not appear on the account statement?

First, you should check whether the internet connection is active, because data in the app would only be updated if the device were connected to the internet. It is also possible to update the data, by sliding the app screen down.

What notifications does the user receive from the app?

Currently, the user receives notifications about payment requests sent to him. The notification appears in the same way like other smartphone notifications. No separate notification is displayed in the app.

What if I can’t accept a payment with Smart ID - PIN 2?

Exit the app and reconnect. Select "Exit" on the settings screen, and then on the PIN code screen. You will get to the home page of the app, where you need to select the Smart ID button and re-login to the application.