The Dell Video Support Center includes hundreds of how-to videos to help you learn more about Dell products. Please take the time to review the videos to get a better understanding of Dell systems and their capabilities.

Our products are visually and diagnostically inspected to ensure the highest quality
standards and reliability. Our refurbished products may have some observable cosmetic imperfections, but
they will not affect the performance.

We launched a new site on October 12th 2016, to make your shopping experience faster and more efficient - with advanced features and mobile-friendly navigation. This will be a one-time only requirement.

Products

These are products sold on our site classified as Class A equipment by the Federal
Communication Commission (FCC) and are intended for use in a business /commercial environment.
Residential use is prohibited.

The operating system is the basic software that is necessary for your computer to function
and to run programs that are installed. Units that do not include an Operating system will require one
for basic functionality

Anti-virus, Anti-spyware, Microsoft Office, Word, Excel, DVD decoder software and other
applications are not included with the Operating System.

If the item indicates "56K" in the product listing description the unit is capable of
connecting to the internet through a phone line. Please contact your ISP (Internet Service Provider) to
find out what their requirements are to ensure system compatibility.

To help keep our costs low, all products are pre-configured and can not be modified. Each
system offered for sale is prepackaged and ready for shipment. We are not able to open the packaging to
change systems configurations.

Please refer to our What’s in the Box Article included on each product detail listing page
for complete information on what is included with each system.

We are pleased to announce the new Dell Video Support Center. This site has over
300 videos to help you out with software, hardware, RAID issues and lot’s of how-to’s! Please take some
time to look at the videos to get a better understanding on your system. It will continue to grow each
week. If your issue is not covered in the video, then please call Technical Support at
1-800-891-8595.

Due to the nature of server racks, outer casing may show scratches, marks and other
imperfections, primarily on top, bottom and sides. Front facing view will typically be in excellent or
good condition. These are cosmetic blemishes and will not affect the performance of the unit.

These are products in our inventory which have been discounted significantly. Items chosen
as "Dell Clearance Deals" are at DFS sole discretion and limited to stock on hand. Rain checks are not
available.

A laptop skin is a durable vinyl adhesive that is applied to the top cover of the laptop.
Our professionally applied skins hide top cover cosmetic blemishes while providing a sleek, like-new
look that does not affect the functionality of the unit. If the skin is removed or otherwise separates
from your product, the cosmetic blemishes will be visible.

Refurbished products are visually and diagnostically inspected to ensure these items
function. Refurbished systems may have some observable cosmetic imperfections, but they will not affect
the performance.

Under California law, Dell Financial Services, LLC is required to charge a fee on certain
electronic products identified by the Department of Toxic Substances Control (DTSC) as Covered
Electronic Devices (CEDs).

The fee is based on the ship-to address and size of video display, measured diagonally.Visit the website
below for detail information:

Order Processing

We batch process orders. Orders are released every morning and afternoon pending
verification. It could be a day or two before you get a confirmation email regarding your order. In the
event we need to contact you, please remove any SPAM blocker as this may delay your order.

Once we receive your order, it will typically take 2-3 days to process thru to shipment.
Please make sure your billing and shipping information is accurate and matches your credit card to avoid
delays in releasing your order. From time to time we may need to contact you for additional information
if discrepancies are identified.

• Heavy volume, inclement weather, issues with payment approval or order verification may delay
shipment.
• Once your order is picked up by the carrier, a shipping confirmation email will be sent to the
email address associated with your account.
• All orders must be signed for. No order holds or redirects allowed by either DFS or the carrier.
• Orders ship from Lebanon, TN.
• DFS cannot change the address or cancel the order after it has been placed

Payment

For your protection, we perform an authorization charge upon entry of the credit
card information into our system. This is a temporarily authorization charge of $5.00 to verify the
authenticity of the card number and expiration date, regardless of the address or card verification
value check (CVV). This charge is removed from the account within 1-3 business days. Final credit card
verification is performed immediately after the $5.00 approved authorization. We will contact you if
your card is rejected or declined.

Returns

Yes, unless the product is defective (as reasonably determined by DFS at DFS’ sole
discretion) or the return is a direct result of a DFS error, DFS will charge a restocking fee of 15% of
the purchase price paid.

You may return the products purchased from DFS within thirty (30) days from the date of
the DFS invoice and obtain a credit of the purchase price (excluding shipping and handling charges and a
15% restocking fee) to the credit card account used to purchase the products. To return products, you
must call DFS at 800.891.8595 to receive a Return Material Authorization and instructions on returning
the system back to DFS For complete details on our return policy please click here.

The amount of tax and shipping added to your order depends on the product and ship method you choose. Once you're done shopping and have finished adding items to your cart, you will have an opportunity to select the ship method at the checkout screen.

Applicable sales tax is additional and based on the ship-to-address. We do not accept tax exempt certificates on our website. Slightly higher rates apply to orders shipping to Alaska and Hawaii. See the table below for Dell Financial Services (DFS) shipping cost.

Order Confirmation/Delivery Time

At Dell Financial Services (DFS), we know you want to receive your order as soon as possible, and we make every effort to speed things along. Your order will ship the next business day upon payment approval and order verification excluding weekends and holidays. However, factory delays, issues with payment approval or order verification may delay shipment. When your order ships, a shipping confirmation email is sent to the email address associated with your account that contains:
• Your order number
• Your item description
• The total order amount

The date you receive your order will depend on when we obtain payment approval, order verification and the ship method you have chosen. However, heavy volume, inclement weather or factory delays may effect your delivery date.

* Estimated delivery time based on method selected
• Ground Shipping 5- 7 Days
• 2nd Day Shipping 2-4 Days
• Next Day Shipping 1-2 Days

Estimated delivery time is the total amount of time that it will take for the buyer to receive the item based on the handling time, the shipping service selected, and the type of payment used.

Order Shipping Information

• DFS is unable to make any address changes , cancels or updates after your order is placed.
• All orders must be signed for; no order holds or redirects allowed by either DFS or the carrier.
• Once we receive your order, it will typically take 2-3 days to process thru to shipment. Please make sure your billing and shipping information is accurate and matches your credit card to avoid delays in releasing your order. From time to time we may need to contact you for additional information if discrepancies are identified.
• All orders are subject to Terms and Conditions.

Important Delivery Information: Customer signature required on all deliveries!

Important Restocking Fee Information: Unless the product is defective (as reasonably determined by DFS) or the return is a direct result of a DFS error, DFS will charge a restocking fee up to 15% of the purchase price paid.

Order Payment Options

DFS ONLY accepts credit cards with a US billing address
DFS accepts Visa, MasterCard, American Express, and PayPal.
Important Payment Option Information:
At this time, we are unable to accept Dell Business Credit (DBC), or Dell Preferred Account (DPA).

Order Shipping and Handling Options

DFS only ships to addresses in the 50 United States and District of Columbia. DFS does NOT ship to PO Boxes, APO/FPO, Hotels or Internationally. This unit is for use in the United States only.

** Business & Education products on this site are classified as Class A equipment by the Federal Communication Commission ( FCC) and must ship to a business/commercial address. Residential use is prohibited.

Continental US Shipping and Handling Estimates

Alaska and Hawaii Shipping and Handling Estimate

* Continental US delivery times are ground shipping 3-5 days, 2nd Day is 2 days and Next Day is 1 day from the date of shipment.
* Ground shipping is not available to Alaska or Hawaii.
* Time estimates are based on business days only (Monday - Friday) excluding state and federal holidays.

All Dell refurbished computers, Dell computer systems and accessories are refurbished. Available used Dell computers and system configurations may vary. Refurbished Dell computers, Dell used computer products and supplies limited to stock on hand.No rain checks. Pricing, specifications, and availability valid in U.S. only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free Dell shipping offers, if applicable, are extra and vary. Special offers on refurbished Dell computers not necessarily combinable. Dell deals and Dell discounts cannot be retroactively applied. For Dell Financial Services (DFS) LLC purchases only. The DFS site and special offers on refurbished Dell computers and used Dell computers contained herein are valid only for end users and not resellers and/or online computer auctions. DFS cannot be responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors. Due to Dell used laptop or Dell used laptop supplies being limited to stock on hand, DFS reserves the right to cancel any used Dell computer equipment orders in which the payment method used is not authorized within 2 business days of the order processing. Your Dell order is subject to cancellation by DFS, at DFS' sole discretion. If orders for Dell computer systems are cancelled by DFS, all Dell computer equipment, Dell computer parts and related item(s) will be returned to stock. * Excludes free shipping to Alaska and Hawaii

^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Dell and the Dell logo are trademarks of Dell Inc.

Copyright 1999-2016 Dell Financial Services LLC
For Refurbished Used Dell Computer customers of the 50 United States and the District of Columbia only.