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The Saguaros were vibrating outside the hall in Tucson during Techonomy 2013 last week, such were the energy waves emanating from the stage. Or perhaps the foundation of business was shaking. I don't know. One thing that is clear is that the giants of old industry are really starting to think differently about how to conduct their business, organize their companies, and evolve their products. More

Tony Hsieh has calculated that he spends “1,000 collisionable hours” annually in downtown Las Vegas. Collisions, or serendipitous encounters, according to the Zappos CEO, are a good thing and he’d like to see more people in his company’s new headquarters’ community having them. Hsieh is widely admired for having built an online retailer known for stellar customer service by nurturing a healthy corporate culture. At Techonomy 2013 in Tucson he described how he’s applying what he’s learned in 14 years running the company to transforming the Fremont East neighborhood surrounding Vegas City Hall—now Zappos central—into a “place of inspiration, creativity, discovery, and upward mobility.” More