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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (73)

97%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Carolyn Charlesworth

August 2017

We stayed 3 nights while walking in the area.

The room was spotlessly clean and very comfortable with everything we needed provided. Breakfast was freshly cooked and very good.We were delighted to have found this excellent hotel and will certainly go again in the future. Carolyn Charlesworth

Pleasant Surprise

Beyond the slightly cramped parking, this is an updated Edwardian gem; friendly, warm, inviting and tastefully well appointed. The breakfast is indeed very good.

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Thomas P

February 2017

The Normanby

Clean and pleasant accommodation.

Simple and not pretentious, ideal for business or when not spending a lot of time in the room. Breakfast was very good and freshly made.

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C McIsaac

January 2017

The Normanby

Excellent.

BARRY F

January 2017

The Normanby

Fantastic loved it superb staff and owners breakfast superb room good all round excellent service and superb stay would stay again with out hesitation.

Anthony Lea

January 2017

Posh B and B Fantastic value for money

Jo the landlady runs a fabulous B and B everything you expect a little guesthouse to be.

The rooms, dining area and bathroom are all well appointed and spotless clean. I would highly recommend here for anyone visiting Sunthorpe.

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mathew lonsdale

November 2016

Very nice people lovely and warming as you book in nice little b&b would definitely stay again

T b

October 2016

messed around by guest house & would not book through laterooms again

I checked in at b&b did not see the owner/ reception given room 2 bed not made room not hovered left our bags after freshening up and went to our friends wedding.

some time later recieved a text to say we had to move to room 4. we were not due back till after 11pm. on returning there was no car parking available we had to leave car on nursing home car park adjacent to b&b, room 4 was facing the main road the traffic noise meant we didnt get good nights sleep, most other guests seem to leave before 7 am with the noise of them starting vehicles & shutting doors all directly below our window.

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Response from hotel

Dear Mr Baxter,

I am sorry you feel aggrieved by the service at The Normanby.

I will address your issues in order:-

Due to a communication mix up with housekeeping the room you were initially shown to was not fully prepared. Once I was aware this had occurred I rang you and advised that your new room was ready and you just had to move along the corridor. You were actually upgraded and although the first room was at the rear, I could have put you in another double room at the front of the house. You did not request a rear room.

Parking is on a first come basis and off and on road is available. You took it on yourself to park on private property. Fortunately, I did not receive any complaints from my neighbours.

Yes, we had four guests leave for work around 7 am. I live in at the guesthouse and was not disturbed and the guests were very considerate in keeping noise to a minimum. In any hotel/guesthouse guests are at liberty to come and go as they please!

When you were leaving I reminded you that you had not paid. You were adamant that you had! I explained that Laterooms only provide card details and do not take payment. You were still adamant you had paid! We went through the rigmarole or looking at the booking and again I explained that I had not taken payment as I prefer to give my guests the opportunity of paying cash or card. You were still very unhappy about this but did with reluctance pay me. I suggested you check your bank account and asked if you could get back to me, knowing full well that you would be confirming that Laterooms had not taken your money and neither had I!!

I did ring you to check whether you had been in touch with the bank but you did not respond to my call.