Prevent outages with predictive impact analysis and resolve outages faster with root cause analysis. Visually see your critical dependencies between applications and infrastructure. Satisfy compliance and reporting requirements. All great benefits of service mapping. We do full-scale service mapping implementations and can map hundreds of critical services, but we can also just enable you to do it yourself with tools. We even offer training, workshops, and assessments for those who want to do everything on their own

We can set you up to prevent future outages and give you root cause analysis to resolve incidents faster. We can also handle any integrations. We can help you automatically detect unauthorized changes, give you a graphical drag ‘n’ drop widget for managing change windows, and implement an intuitive software change approval processes.

Industry: Public Utility Size: Large Task: Service Mapping for Data Center Migration Duration of the project: 4 months Project Overview Client had a populated CMDB using ServiceNow discovery that was being used primarily for regulatory needs. Lacking accurate business context Client was preparing to build a new data center for DR reasons and wanted to build out a new production environment on premise and in the cloud. To reduce the risk of the [...]

Industry: Manufacturing (Flooring) Size: Large (22k employees, $4 billion in annual sales) Task: CMDB Assessment Duration of the project: ~120 Hours Summary ConfigureTek conducted the assessment of ServiceNow CMDB for a large flooring manufacturing company with over 20K+ employees and $4 billion in annual sales in 3 weeks. The project resulted with a new level of insight into the way the customer uses ServiceNow, specifically operations and management of the CMDB. ConfigureTek [...]

Industry: Retail/Grocery/Pharmacy Size: Large/Enterprise Task: Discovery and Service Mapping Duration of the project: 10 months Project Overview ConfigureTek conducted the implementation and configuration of ServiceNow discovery and proprietary service mapping factory methodology to replace a manually maintained CMDB, for a large retail grocery/pharmacy chain in 10 weeks. The project resulted in improved CMDB usability and visibility of physical and virtual configuration items related to critical business services as well as reduced outage [...]