Personalized conversations at scale. Better relationships.

With live chat, team email, and an easy-to-use chatbot builder, HubSpot Conversations gives you the messaging tools and context to have personalized interactions with prospects and customers at scale — for free!

Connect with prospects and customers when and how they want to.

Start building better relationships through personalized conversations at scale.

Meet the universal inbox built for all messaging channels and teams.

Buyers expect to kick off a conversation over live chat, follow up with email, and then talk through details over the phone — all without skipping a beat.

The reality? Most businesses have siloed tools and siloed teams, which lead to siloed conversations and poor customer experiences. Until now.

HubSpot Conversations includes free tools for live chat, team email, and bots, plus a universal inbox that gives sales, marketing, and customer service teams one place to view, manage, and reply to all conversations — regardless of the messaging channel they came from.

All your tools and conversations. All in one place.

Use live chat to connect with prospects and customers in real time.

Today’s buyers want information — and they want it now. Use live chat to automatically connect chatters to the right people on your team: Route customer inquiries to your services team, and pass leads to the salesperson who owns that relationship.

Customize your chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience.

Respond to chats via the Conversations inbox, Slack, or on the go with the HubSpot mobile app. Then make follow-up a breeze by taking notes, sending emails, making calls, scheduling follow-up tasks, creating support tickets, and more — right from the inbox.

Every conversation gets automatically saved and stored in your inbox and on the contact’s timeline so your team has complete context and a crystal clear view of every interaction.

Connect team email addresses for easy collaboration and efficiency.

Stop letting messages to your team email aliases slip through the cracks. Hook up your shared email aliases to the Conversations inbox to take teamwork to a whole new level and maintain a transparent view of every email.

Set up routing rules so every incoming email gets answered quickly and efficiently. Route or assign emails to specific individuals, or distribute them evenly across teams. Then apply filters to easily sort through relevant conversations.

When you’re ready to reply, the contact information in the sidebar of your inbox will give you all the context you need to craft the perfect response. And with HubSpot’s free productivity tools like templates, canned snippets, sequences, documents, and more, you’ll draft your email in half the time.

Use chatbots to automate and scale your conversations.

Lighten the load and make it easier for your team to have personalized conversations at scale.

Use HubSpot’s chatbot builder to easily create bots that help you qualify leads, book meetings, provide answers to common customer support questions, and more — so your team can focus on the conversations that matter most.

Get started with canned bot templates; then use the visual editor to customize the conversation and match your brand’s voice and tone. And because HubSpot’s chatbot builder is seamlessly integrated with the HubSpot CRM, your bots can deliver friendlier, more personalized messages based on information you already know about a contact.

Built for every team — whether you’re Marketing, Sales, or Customer Service.

Here’s how HubSpot’s messaging tools help you build better relationships with contacts every step of the way.

Generate Leads From Messaging Channels

Use live chat to convert your most interested website visitors into high-quality leads. Then pass them directly to Sales.

Connect the Right Contacts With the Right People

Automatically route chats and emails to the person or team that’s most qualified to help.

Follow Up Flawlessly

Take notes, make calls, and schedule follow-up tasks without skipping a beat — directly within the conversations inbox.

Build a Better Customer Experience

Easily create and assign customer support tickets right inside the inbox to help prioritize and organize the most important issues.

Scale Conversations With Chatbots

Use chatbots to scale your conversations and free up time for your team to focus on the conversations that matter most.

Get the Full Picture for Every Contact

With a record of every conversation saved and stored to the contact’s timeline, your team has complete context and a crystal clear view of every relationship.

Get started with free tools, or get more with our premium software.

HubSpot’s conversations tools helped us transform our website into a dynamic and proactive representative of our company. It lets us go beyond merely delivering the right message, but to engage with the right person at the right time in the right way.

Doug Davidoff

Founder & CEO

Build Better Relationships at Scale With Conversations

Start connecting with prospects and customers when and how they want to.