Hi. I am looking at this dress for my wedding in June next year and I wondered if the train part is detachable, or could it be? Also if I ordered it in white is it possible to add coloured beading to the bust area? Thank you.

Antwoord van JennyJoseph2011-09-06 23:05:40

Hi Kelly,

Thank you for contacting us.

Actually , we can make the train of this dress shorter but not detachable. Please know that. As for the beading , you can choose the color you want , please write down your requirements in the special instructions column at the bottom of the checkout page. Then, we will know.

If you have any other questions,please feel free to contact us.

Door Esperanca2011-08-29 17:20:40

i would like to order this dress in size uk 14 and the colour is royal blue as the picture show

Should I measure with shoes on or off? What date should I order this dress 2 have in hand by 10-8-11 with Super Saver delivery?

Antwoord van JennyJoseph2011-08-17 21:46:11

Hi Ms. Jones,

Thank you for contacting us.

The hollow to floor length does not include the height of your shoes. So, you don't have to measure with shoes on.
Normally ,based on Super Saver delivery , we need 20 days to make the dress and another 20 days to ship it to you.We hope you can place your order as soon as possible. The sooner you place your order the sooner we can start preparing for your dress.

If you have any other questions,please feel free to contact us.

Door Samantha2011-08-01 03:28:31

i'm not as small as the model and i was wondering if the dress had boning (like most prom dresses do) that makes it flattering for all shapes?

Antwoord van JennyJoseph2011-08-01 03:38:29

Hi Samantah,

Thank you very much for your mail.

Yes, this dress comes with a boning stricture. Could you kindly tell us do you have any other requirements for this dress?

We are looking forward to your reply.

Door Henrietta2012-02-10 20:04:48

I was thinking to get this dress for my formal this year. And the problem is I dont know how to order it online and if I do how do I send the correct measurements in to you guys??

and also how long does it take to get in Australia coz that's where I am living at the moment..

Klanten Vraag&Antwoord:

When you make the dress, can you leave 1 inch in the dress. If it is a little big or small, so that I can alter it?

Antwoord van JennyJoseph2013-12-22 00:47:35

Thanks for visiting our website.

Please be reassured generally our tailors will leave additional fabric of 0.5 inch - 1 inch in the seams to allow minor size modifications. But since our dresses are all hand-sewn, the additional fabric cannot be 1 inch exactly. Hope you could understand that.

A perfect-fitting dress starts with perfect measurements. We highly suggest you choose custom size, which costs extra US$19.99. You may refer to our measuring guide: http://www.JennyJoseph.com/about/help.php?act=pop&type=measure&cat_id=7.

After choosing the custom size, you may also leave us a message that you need additional 1 inch fabric in the seam in the Special Instructions column at the bottom of the check-out page.

If there is anything else we can help with, please feel free to let us know.

Door Suzanne2013-07-29 22:17:02

If I ordered a dress from you, but it doesn’t fit after tried, can it be returned?

Antwoord van JennyJoseph2013-07-30 00:44:41

Thanks for contacting us.

Standing on your terms, we know that it is quite easy to return items if you simply do not like it in your country. However, situation is a little different in our company.

We do understand it will be a headache for you to get an unfitted dress. However, different from the rack-off items, each of our dresses is made to order, including the standard one. It will be difficult for us to deal with any of the returned dress.

If we do send the wrong dress to you, we will definitely take all responsibility. However, if you just dislike the right dress we have sent, we are sorry but the return will not be acceptable. And just considering the expensive returning fee, return in this case is also not suggested. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide http://www.JennyJoseph.com/about/help.php?act=pop&type=size&cat_id=17 for your good use. Each dress you order will be made from scratch totally according to your specifications. We believe you are always confident in your taste. And thousands of our customers have expressed their favor for our dresses. So we believe you are no exception.

You may also refer to our return policy http://www.JennyJoseph.com/about/help.php?page_id=84 to get more information.

Door airica2012-12-24 18:50:33

Does your dress heavy a lot???

Antwoord van JennyJoseph2012-12-24 22:23:12

Thanks for contacting us.

We always struggle to make our dresses value for money. Therefore, we will make sure that each dress is made of high quality fabrics and fully lined. The dress may be a little thick but it will not make you look bulky due to the beautiful style of our dresses. Please do not worry.