Privacy Policy

WINE ARK PTY LTD, TRADING AS WINE-ARK.COM & WINE-XCHANGE.COM

wine-ark.com highly values the privacy of our subscribing clients, registered guests and website visitors. Therefore we have established, and maintain a Privacy Policy, to ensure that the proper respect for the privacy is provided for our customers.

Data Collection

– To protect your privacy, you can visit wine-ark.com site without identifying yourself or having to reveal any information about yourself.
– We do not collect personal information when you visit our site unless you log on, place an order or register with us.
– Only wine-ark.com staff have access to your information.
– We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
– When you log on to our site, we will ask you your user name and password. It is your responsibility to keep these details safe to prevent unauthorized access of your account.
– We also offer all registered guests the option to join our mailing list. Subscription to this service is optional and free, but subject to our Terms & Conditions.

If you belong to our mailing list, we may send information about events, specials, new features, services and products available through the wine-ark.com website. This is intended to keep you up to date with our website and to make your wine collecting, storing, trading experience easier. Should you no longer wish to receive this information there is an option to unsubscribe from our mailing list from within the logged in area of the website. You may unsubscribe at any time by emaillinginfo@wine-ark.com.au.

It is our policy to actively remove old email addresses and domains that consistently send failure messages to our email servers. Therefore, we request that you to keep this information up to date.
IWE reserves the right to unsubscribe registered guests from our mailing lists, without reason or notice.
Many of the specials offered through the wine-ark.com website are only available to registered guests and/or wine cellar club members. To allow us to identify you, we may ask for specific information that identifies you as a registered guest, client and/or wine cellar club member.
When you submit feedback or questions via e-mail, or contact us for information about our Web site, we will request your name and e-mail address. We use this information solely to respond to your inquiries.

When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site, check your account status or to provide you with special offers.

Our site contains links to other sites. wine-ark.com is not responsible for the privacy practices of other Web sites.

By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site, investigate fraud and to track web usage. This information is used internally and is not shared with anyone else, unless required by law.
When you place an order through our website you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address and any special delivery instructions, phone number and membership number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.

Should you wish to view or amend your details, simply log onto our website using your username and password.

wine-ark.com may release your personal information when we believe, in good faith, that such release is reasonably necessary to:
– comply with the law;
– enforce or apply the terms of our user agreement; or
– protect the rights, property or safety of wine-ark.com , our users, and others.

As the Federal Government introduces new privacy legislation, wine-ark.com’s privacy policies will be reviewed and updated as required. More information on privacy legislation is available from the Federal Privacy Commissioner athttp://www.privacy.gov.au/.

Clickstream Data and Cookies

A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that login, to retain login information, if requested, and for the service of our shopping and/or delivery basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave wine-ark.com. Any activity while you are at wine-ark.com may be monitored.

Our service provider makes a record of your visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.

No other company has access to our cookies.

Unsolicited Emails from IWE

wine-ark.com has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about the products & services that are offered through our website. We maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails.

We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. Alternatively, you can contact us at info@wine-ark.comto unsubscribe.