Help design and build iHerb’s next generation global e-commerce storefronts! The Program Manager of Web is responsible for working closely with internal stakeholders and providing the product direction to iHerb’s development team. Building across multiple platforms (web, mobile, etc...) the Program Manager will provide hands on guidance while working with cross-functional teams to translate customer and business needs into product definitions. This role requires demonstrated experience working within a service-oriented space, including coordination across multiple technology teams, and delivering production features.

We are looking for a highly-motivated, technical Program Manager with a strong background in web and online shopping experience. You will work in partnership with Product Managers and other departments as well as use various sources of customer data to help define, design, and drive the implementation of new features. As a member of the IT leadership team, you will be expected to help promote the broader tech organization goals.

Job Expectations:

Be able to step in, to manage detailed deliverables in areas as needed

Advocate for product-wide quality and portfolio alignment which streamlines business processes

Must be progressive, innovative and passionate while justifying decisions and strategy based on data

Act as the liaison between cross-functional groups by planning, conducting, and directing the analysis of highly complex business problems to be solved through IT solutions.

Manage, prioritize, and sequence project demand based on resource availability and timelines.

Provide day to day hands on problem management, guidance, and support to the team.

Utilize strong analytical skills to generate organizational metrics/reporting to assist with business decisions.

Lead projects and manage requirements using development, functional design, and end user training and support.

iHerb's growth has been recognized by Internet Retailer as a top 500 e-Commerce provider in North America and recently as a top 300 mobile commerce business in the world.​ In 2013 Google bestowed iHerb with its Google Trusted Store designation having shipped over 1,000,000 orders to customers in the US market with a 98%​ on-time shipping and a 99.​9%​ issue free orders

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