The 2009 Pfeiffer Annual

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Leadership development continues to be a top concern for most organizations. The third Pfeiffer Annual of Leadership Development has arrived! This year, four editors have brought together some of the best minds in the leadership world to reflect on four distinct topics: Leading in a Global World, Convergence and Collaboration a Risk and Innovation, and The Customer-Connected Leader.In the 2008 MSN Money Customer Service Hall of Shame, Time Warner Cable
placed Number 8, with 31 percent of survey ... some form of telephony, cable, or
communication services (Time Warner AOL, Comcast, Sprint Nextel, Qwest, and
Cox Communications were the other five) (Aho, 2008a). The question arises:
Why is it so difficult for these kinds of companies to provide exceptional customer
care?

Title

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The 2009 Pfeiffer Annual

Author

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David L. Dotlich, Peter C. Cairo, Stephen H. Rhinesmith, Ron Meeks

Publisher

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John Wiley & Sons - 2009-03-03

ISBN-13

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