Consumer feedback about Texas Health Presbyterian Hospital Allen

I had my first ER experience here, and it went very smoothly. all of the paramedics, doctors, and nurses were very caring and kind to me. Despite of how much pain and how much fear i was in, they were all able to reassure me, and calm me down. Best part, I was able to be released in about 3 hours! Very quick, efficient, and overall lovely care!

A couple of years ago my husband couldn't breathe and we went to the emergency room and they took him right away. They admitted him and assigned a great pulmonologist to his case. They found he had an infection in his lungs and treated it. He was in a beautiful clean room and had great nurse's and staff. Music he enjoyed when the artist came to play for him. We are thankful that they took such good care of him during his 9 days. Since we didn't live here I had forgotten to write a review. We are considering to move here and feel good with the Hospital Texas Health Presbyterian, taking care of us. Our daughter had our grandson delivery at another location and it was perfect!

If you are in serious pain and need immediate attention, DO NOT go to the ER at Allen Presbyterian. They will not take you seriously and are extremely unprofessional. On Christmas night we went here because my husband was having severe abdominal pain that clearly needed attention. When we arrived there were 3 patients ahead of us, once they had all been helped we assumed we would be next. NOPE. We watched 2 other patients arrive AFTER us be assisted. When I confronted the staff about how much longer we would have to wait they could not give us an answer. At this point my husband could not wait any longer and we had no choice but to leave and go to another ER (Medical City of McKinney which we were seen IMMEDIATELY upon arrival). It turns out my husband had appendicitis and needed surgery ASAP. Clearly the staff at Allen Presbyterian did not take his pain seriously which is a shame, being an Allen resident you would think you could rely on the only hospital in your city to take your needs seriously. I wish I could say this was the 1st experience weve had at Allen Presby, however the same situation happened a few years ago: showed up to Allen ER and waited several hours before leaving and going to another ER where my husband ended up being diagnosed with diverticulitis(at Medical City of McKinney as well). We should have learned the first time around NOT to go here but unfortunately now we know NEVER to go back again.

I would just like to say, "Thank God to finally finding a hospital that actually have passion for their job and treat their patients using empathy!" I went to Baylor in Murphy with the same symptoms and was sent home within 10 minutes because the doctor was too tired to be concerned with my issues. After visiting Texas Health Presbyterian hospital in Allen, I am glad to say that I have a diagnosis. Thank you all for taking the time to find out to care for me and treat my pain.

The care here seems ok, some language barriers with staff. My biggest complaint is that there were 3 nurses that came into the room at different times with heavy perfume on. As professionals, this should be obvious that strong smells can trigger asthma attacks, sneezing and allergy issues, other respiratory issues and migraines. Shouldn’t healthcare staff be aware of this?? Perfumes should be disallowed. Period. This will keep us from coming back.

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