Management Chapter 12 Quiz

team process

reflects the different types of communication activities and interactions that occur within a team that contribute to their ultimate end goals

process gain

getting more from the team than you would expect according to the capabilities of its individual members is most critical in situations in which the complexity of the work is high or when tasks require members to combine their knowledge, skills, and efforts to solve problems

process loss

getting less from the team than you would expect based on the capabilities of its individual members

coordination loss

consumes time and energy that could otherwise be devoted to task activity

production blocking

members have to wait on one another before they can do their part of the team task

motivational loss

loss in team productivity that occurs when team members don’t work as hard as they could

social loafing

feeling of reduced accountability causing members to exert less effort when working on team tasks than they would if they worked alone on those same tasks and it can significantly hinder a team’s effectiveness

taskwork processes

activities of team members that relate directly to the accomplishment of team tasks

creative behavior

activities are focused on generating novel and useful ideas and solutions

brainstorming

face-to-face meeting of team members in which each offers as many ideas as possible about some focal problem or issue

nominal group technique

process starts off by bringing the team together and outlining the purpose of the meeting

decision making

people use information and intuition to make specific decisions

decision informity

reflects whether members process adequate information about their own task responsibilities

staff validity

the degree to which members make good recommendations to the leader

hierarchical sensitivity

the degree to which the leader effectively weighs the recommendations of the members

boundary spanning

involves three types of activities with individuals and groups other than those who are considered part of the team

ambassador activities

communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team

task coordinator activities

involve communications that are intended to coordinate task-related issues with people or groups in other functional areas

scout activities

things team members do to obtain information about technology, competitors, or the broader marketplace

teamwork processes

interpersonal activities that facilitate the accomplishment of the team’s work but do not directly involve task accomplishment itself

transition processes

teamwork activities that focus on preparation for future work

action processes

important as the task work is being accomplished

monitoring process towards goals

team that pay attention to goal-related information by charting the team’s performance relative to team goals are typically in a good position to realize when they are off track and need to make changes

systems monitoring

keeping track of things that the team needs to accomplish its work

helping behavior

members going out of their way to help or back up other team members

coordination

synchronizing team members activities in a way that makes them mesh effectively and seamlessly

interpersonal processes

important before, during or between periods of task work and relates to the manner in which team members manage their relationships

motivating and confidence building

things team members do or say that affect the degree to with members are motivated to work hard on the team’s task

affect management

activities that foster a sense of emotional balance and unity

conflict management

the activities that the team uses to manage conflicts that arise in the course of its work

relationship conflict

disagreements among team members in terms of interpersonal relationships or incompatibilities with respect to personal values or preferences

task conflict

refers to disagreements among members about the team’s task

communication

the process by which information and meaning gets transferred from a sender to a receiver

communication competence

skills involved in encoding, transmitting, and receiving messages

noise

interferes with the message being transmitted

information richness

amount and depth of information that gets transmitted in a message

network structure

the pattern of communication that occurs regularly among each member of the team

centralization

degree to which the communication in a network flows through some members rather than others

team states

specific types of feelings and thoughts that coalesce in the minds of team members as a consequence of their experience working together

psychological safety

sense that is ok to do things that are interpersonally risky, or that expressing opinions and making suggestions that challenge the status quo won’t be met with embarrassment and rejection at the hands of teammates

cohesion

members of teams can develop strong emotional bonds to other members of their team and to the team itself

groupthink

drive toward conformity at the expense of other team priorities and is thought to be associated with feelings of overconfidence about the team’s capabilities

potency

degree to which members believe that the team can be effective across a variety of situations and tasks

mental models

the level of common understanding among team members with regard to important aspects of the team and its tasks

transactive memory

specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team

transportable teamwork competences

individual team members develop general competencies related to teamwork activities

cross training

team members can develop shared mental models of what’s involved in each of the roles in the team and how the roles fit together to form a system

personal clarification

members imply receive information regarding the roles of the other team members

positional modeling

team members observing how other members perform their roles

positional rotation

members have actual experience carrying out the responsibilities of their teammates

team process training

occurs in the context of a team experience that facilitates the team being able to function and perform more effectively as an intact unit

action learning

a team is given a real problem that’s relevant to the organization and then held accountable for analyzing the problem, developing an action plan, and finally carrying out the action plan

team building

conducted by a consultation and intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification