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What information do I need to submit a number transfer request?

As the information used during the porting process is essentially an authentication mechanism (like a login/password on a website), it is important that the information provided in a Port Order match exactly what the current provider has on file. For the most accurate information, and the shortest possible port time, we recommend contacting the current provider for the telephone number to obtain the information requested. Submitting incorrect information can potentially cause significant delays in the porting process.

The pieces of information necessary to process a port are:

The telephone number to be ported

This may seem obvious, but if entered incorrectly the order needs to be removed by a Support rep before it can be resubmitted through the User Console

The name of the current Provider

The Provider is the current company providing service for that telephone number

The Provider may not be the same as the Carrier, for instance Credo Wireless (Provider) is a reseller for Sprint (Carrier)

This is for Line2 internal reference and incorrect information will not necessarily delay the port, but it may prevent us from providing the most accurate information in case of a rejection

Number Type

Also for Line2 internal reference; an incorrect number type selection will not delay the port, but may prevent us from providing accurate information

Options are:

US Landline

any US land-based service

all Voice over IP services such as RingCentral, Google Voice, Vonage, etc

US Mobile

all US mobile carriers such as AT&T Wireless, Verizon Wireless, T-Mobile, Sprint, etc

US Toll Free

all Toll-Free numbers begin with 800, 888, 877, 866, or 855

Canadian Landline (similar to US Landline)

Canadian Mobile (similar to US Mobile)

Remote Call Forwarding

a non-VoIP, landline-only service that forwards incoming calls to another number

RCF does not have an associated address, and is rarely used

Type of Service

Whether the current provider's account is a Business or Residential account

Most often Residential

Google Voice is always Residential and may cause a rejection if submitted as Business

Account Number

Not required for Landline services

Rarely required for Voice over IP services (MagicJack is one VoIP Provider that requires an Account Number)

When required, this is almost never the same as the phone number unless it is a prepaid account

Submission of the phone number as the account number is the top reason for port rejections