Help Desk Specialist

Offered at the Following Campuses

Program Overview

The Help Desk Specialist program teaches how to maintain and troubleshoot computer hardware and software and be a support person to handle calls from customers.

The standard curriculum for the Help Desk Specialist certificate program is designed for the semester system. Students may enter the program any semester. The Help Desk Specialist certificate program can be completed within 2-3 semesters. To graduate, students must earn a minimum of 26 credit hours.

(Prerequisites: Program Admission)
This course serves to provide students with the knowledge of the fundamentals of computer technology, networking, and security along with the skills required to identify hardware, peripheral, networking, and security components with an introduction to the fundamentals of installing and maintaining computers. Students will develop the skills to identify the basic functionality of the operating system, perform basic troubleshooting techniques, utilize proper safety procedures, and effectively interact with customers and peers. This course is designed to help prepare students for the CompTIA A+ certification examination.

(Prerequisites: None) This course provides an overview of modern operating systems and their use in home and small business environments. Activities will utilize the graphical user interface (GUI) and command line environment (CLI). Topics include using the modern virtual operating systems and cloud environments.

Program Costs

The United States Department of Education requires colleges to disclose a variety of information about Title IV diploma and certificate programs that “prepare students for gainful employment in a recognized occupation.” While this information is calculated the same for all colleges with Title IV eligible diploma and certificate programs, and is accurate, it can be misleading for a variety of reasons. The rates do not represent the success rates of the entire population at Southeastern Technical College (STC), nor do they account for student outcomes occurring after the tracking period.

The Gainful Employment graduation rate is calculated on a very small percentage of the total STC population (typically less than 15%). It consists only of students who entered STC as a first-time, full-time student a specific Fall term and was tracked as part of that cohort. If a program has less than 10 graduates in this cohort, they are not listed in the Gainful Employment regulations to protect the privacy of those students. Similarly, the job placement information does not calculate the full employment of STC graduates. It only calculates those students in this cohort, in these Title IV eligible programs.