Dick Scott Ford Informative - Dealer - Auto Repair

MEXIA, TEXAS -- We have a 2002 ford Thunderbird which is covered by a warranty and we are having mechanical difficulties at this time. we took it to DICK SCOTT FORD three times for repair. EACH TIME HAVING TO RETURN TO THE DEALERSHIP. When the owner noticed we were driving a new ford purchased elsewhere, he stopped us told us he did not need or want our business since we did not buy the other vehicle there and refused to work on the car.

My concern is FORD ASKED US TO HAVE FAITH IN THEIR DEALERSHIPS AND PURCHASE FORD PRODUCTS, WHEN MY WIFE IS IN THE FORD AND IT BREAKS DOWN DOES FORD DEALERS HAVE THE RIGHT TO REFUSE SERVICE ON A COVERED AUTO BECAUSE WE BOUGHT IT ELSEWHERE. WE ARE CONCERNED FOR FORD CUSTOMERS EVERYWHERE.

I think while you are under the 3/36 factory warranty, any Ford dealer is bound by their franchise agreement to service your car. But since yours is five years old I assume you are using an extended warranty and they do have the right to deny service to anyone at that point. That being said, it's mighty short sighted of the dealer - he should be looking at you and trying to figure out how he can get you to buy your next Ford from him.

Posted by Anonymous on 2007-09-25:

This dealer is being ridiculous. My husband and I travel a lot. If we have our truck with us and do take it to a Ford dealer, they don't care where we bought it. I agree with Hugh. The dealer should be especially nice to you, if he is smart, to entice you to buy your next vehicle from him. Any Ford dealership will be happy to service your vehicle. At least, that's what we've encountered. Find someone else who will treat you right.

Posted by jenjenn on 2007-09-25:

I've never owned a Ford, but I think this sounds absolutely RIDICULOUS! Nice way to obtain new customers...

Posted by squeekie on 2007-09-25:

My husband is a mechanic, well used to be, he teaches it now, and he says that under the warrenty contract ford dealerships are supposed to honor the warrenty regardless of which dealler it was bought at. same goes for recalls.