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HR20 Newb - can't get "Pillar Box" to stick

I apologize if this has been asked before. Newb to the forum. I searched under "stretch" and "aspect" and was unable to find an answer. I just got two HR20s. I am an OAR freak and so switch them into pillar box mode for 4:3 programming. They are also set to native. The one in our bedroom constantly switches itself into stretch mode. The kids have some series recording on there from the kids channels. I think the series recordings were set up before I adjusted the aspect ratio settings. Is it possible that every time it records a new show in that series, it recalls that it was set up in stretch mode? Every night I turn on the tv and go into the settings menu-pillar box-done. Is there something else I have to do to make it stick? The basement HR20 stays in pillar box mode even though it is recording some 4:3 programming.

It's possible as my wife and two of my daughters (5,8) use that tv, though they've said they didn't. I've got them set up with Harmony universal remotes and don't have a format button, but the original remotes are laying around. I'll have to put the original remotes away and see if that "fixes" the problem. Thanks Earl.