KSC Commercial Internet Co., Ltd.

Overview

KSC Commercial Internet Co., Ltd. (KSC) was founded in 1994 to be Thailand’s first internet service provider, and is recognized as a pioneer in building that country’s internet infrastructure. As a leading innovator, KSC has developed new ways to meet the requirements of both personal and corporate users.

Recently, KSC expanded its business portfolio from “Internet Service Provider” to “Internet Service and Business Solutions Provider.”

Challenges

The ISP business in Thailand is highly competitive in terms of technologies, services, quality, and prices, so providers must continually enhance their offerings to win and retain customers. KSC’s decision to expand its portfolio by adding a selection of cloud-based and other business services is a key element in its competitive strategy, and has helped it to stand out from its ISP competitors.

The introduction of these services has driven the need for a security solution that can protect data and other assets for a wide variety of customers, including individual consumers and business customers both large and small. To meet the security needs of their diverse clientele, KSC sought a solution that was very flexible, and that included self-management options for customers wanting to have direct control over the details of their IT security.

“We wanted to integrate firewall capabilities into our cloud service, and to enable customers to manage the system on their own, including the ability to create and optimize their own custom firewall policies.”

In addition, it was important to KSC to be able to offer customers flexible payment plans, including pay- per-use options that reduce up-front commitment of funds and business risk for customers.

Solution

Trend Micro Deep Security offers comprehensive security while meeting KSC’s requirements for flexibility and self-management. Moreover, it does not post usage fees in advance, so business risks are minimized for both KSC and its customers. This service is available on a pay-per-use basis, so no expenses are incurred until customers use the service, and KSC does not have to pay Trend Micro until after collecting customer fees.

“Making it easy for customers to manage their own security is a real competitive advantage for us. After several tests and consultations, we found that Trend Micro can ideally meet our requirements.”

KSC also has the flexibility to offer three tiers of security service, including Firewall, Anti-virus, and Complete Protection, in order to better accommodate individual customers’ needs.

Why Trend Micro

Narathippaphong Chittaleark, System Manager, Internet Technology Department, KSC Commercial Internet Co., Ltd., noted “We wanted to integrate firewall capabilities into our cloud service, and to enable customers to manage the system on their own, including the ability to create and optimize their own custom firewall policies. Making it easy for customers to manage their own security is a real competitive advantage for us. After several tests and consultations, we found that Trend Micro can ideally meet our requirements. As the first security solution developed to be compatible with VMware, Trend Micro Deep Security helps us optimize resource management while delivering highly effective malware protection in virtual environments.”

Results

KSC has already seen business customers of all sizes expressing their satisfaction with their flexible, easy-to-manage security service. Customers are also pleased by the significant cost savings of moving to the cloud, since there is no need to invest in hardware and software. And to date KSC has not experienced or received any reports of problems with Trend Micro Deep Security.

“As the first security solution developed to be compatible with VMware, Trend Micro Deep Security helps us optimize resource management while delivering highly effective malware protection in virtual environments.”

Thanks to simple pricing, easy self-management, and reliable security, KSC expects that customers will increasingly upgrade their service levels to Complete Protection, the most comprehensive service tier.