Our philosophy is that you are purchasing this gift for a friend or loved one, not us. That is why we always return your money when all or part of your gift certificate is not used, Period!

Frequently Asked Questions

QUESTION:

Most people know how gift cards work: you choose the store, select the amount, pay for the card and you're done. Does Vokaba make it this easy to buy a restaurant gift card?

ANSWER:

You bet we do. You want to select a gift card that will have meaning and value to the recipient. We give you the opportunity to search for just the right restaurant. Vokaba makes it simple for your gift to make a lasting impression.

QUESTION:

Run me through the process. How does Vokaba work?

ANSWER:

Choose a restaurant your recipient would enjoy and select “purchase gift certificate”. Enter the amount you would like the gift certificate for and the expiration date. Enter the recipient’s name and email along with a personalized message (if desired) to show them how much they mean to you or select one of 100+ themes. Enter your payment information and voila, your gift is sent! The recipient has until the date you selected to use the gift certificate or the money is refunded back to you.

QUESTION:

What if I don't know what I want?

ANSWER:

Vokaba has you covered. Click on the “go” button next to “search by restaurant destination” and you will be taken to all the restaurants Vokaba offers for a selected area. You can categorize by the type of cuisine or even by the restaurant’s type of service (dine-in, take-out, etc.). With so many options you could say Vokaba's menu is like that of your favorite local eatery – robust and varied.

QUESTION:

After I make a restaurant selection at Vokaba.com, what do I do next?

ANSWER:

You're ready to finalize and personalize your purchase. After choosing a restaurant, click on “purchase gift certificate.” A short form will appear, prompting you to fill out some basic information. Before you begin, make sure you have the recipient's email address; you'll need it to proceed. Then simply fill in:

The recipient's name

The recipient’s email address

Your name

Your message (such as a birthday or anniversary greeting or a “just because you're the friend of a lifetime” expression of gratitude)

The gift amount

An expiration date (within 182 days)

QUESTION:

What happens after I purchase a restaurant gift certificate? Specifically, how will I know that my purchase went through? And will I be told the recipient received it or should I just assume everything is OK?

ANSWER:

You never have to make assumptions with Vokaba. As soon as you make your purchase, you will receive an email receipt. Almost simultaneously, the recipient receives the restaurant gift certificate via email as well. And you'll probably know it was received the second your phone rings and you hear a yelp for joy on the other end. Our restaurant gift certificates have a way of bringing out peoples' natural enthusiasm.

QUESTION:

How will the recipient keep track of their gift certificate I've purchased?

ANSWER:

Vokaba is flexible, knowing people prefer a few different ways to keep track of their gift. Recipients can print the gift certificate and put it in their wallet, save the email in a folder they can easily find or they can take a screenshot of it and store the image on their smartphone. They also receive emails reminding them to use their gift. Each email includes a link to the certificate as well so it will be easy for them to pull it up when they're ready.

QUESTION:

The one thing I don't like about gift cards is so many of them go to waste; people forget about them. Does Vokaba offer any safeguard?

ANSWER:

We know what you mean; more than $1 billion in gift cards went unredeemed in 2015. But your Vokaba restaurant gift card won't. We send the recipient a reminder when the gift card is about to expire, as well as follow-up emails every 2 weeks to remind them. We also send you a note when the card has been redeemed.

QUESTION:

I'm thinking about the worst-case scenarios – like if the gift card expires. Will I lose my money?

ANSWER:

Vokaba returns your money when all or even part of a gift card is not used. It's your money, and Vokaba treats it – and you – with respect by refunding your money within 15 days of the expiration date. Call it the Vokaba difference.

QUESTION:

Are there any fees to use Vokaba.com?

ANSWER:

There is a nominal fee of $2.95 per gift certificate purchased. There are no additional fees and the recipient is not charged anything to use the gift certificate.

QUESTION:

I'm a restaurant in Las Vegas and I'm interested in becoming a supplier. How do I get started?

ANSWER:

Easy! You can watch a video or read more about how to become an approved supplier here.