CONFIRMATION/REFUND POLICY

A full refund, less a $50 processing fee, is available until December 31, 2017. No refunds are available after December 31, 2017. In order to receive a refund, written requests must be sent to the APPA Institute, c/o The Council of State Governments, 1776 Avenue of the States, Lexington, KY 40511 or faxed to (859) 244-8001. All requests for refunds must be postmarked or faxed by December 31, 2017.