In an always-on world, there is no tolerance for downtime — keeping everything inside and outside the data center running can be a challenge

IBM Technology Support Services provides proactive, reactive, onsite and remote IT support for over 30,000 IBM and non-IBM devices. Our advanced technologies and global partnerships with leading networking, security and software providers enable you to simplify IT support management by streamlining multiple contracts to deliver OEM-quality IT support through a single point of contact. You can see significant savings, extend the life of your equipment and reduce the time spent managing vendor relationships for your multivendor data center and across your IT environment.

Rick Ruiz

General Manager, IBM Technology Support Services

Rick Ruiz is the GM for IBM Technology Support Services and responsible for all aspects of TSS strategy, operations and execution. He has held a breadth of leadership positions including GM for Business Continuity and Resiliency Services, where he managed a portfolio of offerings that help clients ensure their business processes, people and IT systems are able to operate under virtually any condition. Rick's expertise spans the distribution and industrial industries, product management, business partner management, distribution channels, security, and “green” initiatives.

Juhi McClelland

Vice President, IBM Technology Support Services

Juhi McClelland leads IBM’s Technical Support Services development, offerings portfolio and go-to-market strategy and execution globally. Prior to this role, she was IBM VP of Sales for the Department of Defense, focused on strategic and secure solutions around datacenter transformation, cloud computing and business analytics. Juhi has worked for IBM Asia Pacific in the telecommunication business and as a Business Transformation Consultant in the IBM Strategy and Change Practice. She is a member of IBM’s Growth and Transformation Team.

Jens Rathgeber

IBM Principal Consultant , Technology Support Services Europe

Jens Rathgeber is an industrial engineer, IT architect and consultant in the IT services business. He is a member of the IBM Academy of Technology, with experience in banking, insurance and telecommunications. He has a strong background in IT operations and maintenance models.

George Herbert

IBM Technology Support Services Business Manager

George Herbert started his career as a customer engineer 28 years ago and subsequently has worked in every aspect of the technical support business. In addition to his knowledge of the TSS Portfolio, his expertise spans IT service management, cloud computing, social media, education, hardware support and software programming.

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