That's good. It really comes down to the store, the manager, and employees. GameStop was a great company to work for. If you have bad experiences it was probably just YOUR store's employees. If customers were cool to us we would go out of our way to make that person happy.

There is no "contract" - The guy could have easily got his money back right there.

GameStop's pre order system is a joke. As a former manager I can tell you on launch days we get communication from our corporate office to sell through what we have regardless of how many pre orders we had taken. This, of course, is not the case for collector's editions. But after 48 hours we can sell those too. Some stores hold it for longer, some don't care.

Assuming this was a normal party ending at 10-12am it's kind of strange that there was traffic. Unless you were getting picked up at 5pm from an 11 year olds birthday party...that you all decided to get wasted at? Confused