An error occurred while retrieving the distributors. Please try again.

Online Stores

Find a Store Near You

An error occurred while retrieving the distributors. Please try again.

Enter city and state or postal code

Radius

Sorry, there were no results for your search. Please try a broader search. For example,
if you just searched for a zip code try using a larger nearby city, or the state
you are in, and try the search again.

Product Q&A

Expanding my DIY skills to replace a leaky spray hose on my kitchen sink so I bought this tool. After getting is out of the packaging, I haven't been able to figure out how to get the head to pivot to the 90 degree position. Reading the description here I see that it has something to do with a "tension plug" but I'm clueless. I'd love some words of wisdom, please. Thanks!

Was this helpful?helpful0unhelpful0https://ridgid.ugc.bazaarvoice.com/answers/2618-en/product/475/question/289772/undohelpfulness.djs?format=embeddedhtml&sessionparams=__BVSESSIONPARAMS__&return=__RETURN__&innerreturn=https%3A%2F%2Fridgid.ugc.bazaarvoice.com%2Fanswers%2F2618-en%2Fproduct%2F475%2Fquestions.djs%3Fformat%3Dembeddedhtml%26scrolltotop%3Dtrue%26expandquestion%3D289772&user=__USERID__&authsourcetype=__AUTHTYPE__&submissionparams=__BVSUBMISSIONPARAMETERS__&submissionurl=__BVSUBMISSIONURL__

Answers

This head should be able to swing 90 degrees in either direction by simply moving it to one side or another. The tension plug just provides enough tension on teh head assembly to hold it in the desired position. If you are not able to move the head at all by your description above it would be best to take the product back to the place of purchase to have it returned for warranty evaluation or contact our Customer Service Department and have them issue a return goods authorization number for the item to come back to the factory. They can be reached at 888-743-4333.

Was this helpful?helpful0unhelpful0https://ridgid.ugc.bazaarvoice.com/answers/2618-en/product/475/answer/354672/undohelpfulness.djs?format=embeddedhtml&sessionparams=__BVSESSIONPARAMS__&return=__RETURN__&innerreturn=https%3A%2F%2Fridgid.ugc.bazaarvoice.com%2Fanswers%2F2618-en%2Fproduct%2F475%2Fquestions.djs%3Fformat%3Dembeddedhtml%26scrolltotop%3Dtrue%26expandquestion%3D289772%26expandanswer%3D354672&user=__USERID__&authsourcetype=__AUTHTYPE__&submissionparams=__BVSUBMISSIONPARAMETERS__&submissionurl=__BVSUBMISSIONURL__