Payment

1. What are the payment methods available?

WATERMELON accepts a variety of payment options, including credit and debit cards. We support the following payment options:

i.Credit/Debit Card

ii.Online Banking

iii.PayPal

2. How can I know if my payment was successful or fail?

Notification will be sent via email within 24 hours upon completion of order confirmation. In the event if after the aforementioned period there is no confirmation, kindly contact us at hello@watermelon.com.my to clarify on purchase status. Please be aware of your Bank reconciliation schedule as this might have impact on your payment, payment cannot be performed during bank reconciliation time. Kindly find your bank reconciliation hours on the list below**.

Bank Name

Reconciliation Schedule

Maybank2U

12.00am - 12.30am

CIMBClicks

11.45pm - 12.15am

RHB

12.00am - 12.30am

Hong Leong Bank

11.30pm - 1.00am

Public Bank

12.00am - 1.00am

Bank Islam

12.00am - 1.00am

**Only applicable for iPay88

3. Can I make my payment via Cash On Delivery (COD) method?

Yes. With this payment method, you can pay in cash to the delivery agent upon receipt of your order.

4. Can I use other method to pay for my WATERMELON order?

If you do not have a credit/debit card or online direct debit facility, you can choose one of the following options to pay for your purchase:

via Interbank GIRO (IBG)

via ATM Transfer

via Maybank Cash Deposit Machines

at any Bank Counters

5. Can I use the Cash Deposit Machine method to pay for my WATERMELON order?

Or you can also use a smart phone to snap a photograph of the transaction receipt (in JPG, GIF or PNG format).

SMS 013-3287708 or email hello@watermelon.com.myto inform your payment.Send us your payment receipt or a photograph of the transaction receipt as proof of payment and we will proceed your order as soon as possible.

6. Which credit cards are accepted for payment?

WATERMELLON accepts all Visa and MasterCard, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards.Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.

7. Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.