You may not have paid last month’s bill by the due date, and you are paying administration of arrears

You can check the consumption and type of reading on the back of your bill.

To check if one of your appliances is faulty and using more electricity than it should, you can do a “two-man test”:

Turn off all appliances in your home (including hot water cylinder) and take a meter reading

Have a friend stand at the meter while you turn on one appliance and see how much the meter reading increases

Then turn this appliance off, go to another one and turn it on

Go through each appliance one by one. If you notice one appliance is causing the meter reading to increase much faster then other devices, this could mean that the appliance is faulty and using more electricity than it should

If you believe an appliance is faulty, it is best to contact an electrician to repair the appliance or replace it.

If you or someone living with you, are depend on electricity for critical medical support and disconnection of electricity may result in loss of life or serious harm, please contact us on 0800 473 976 immediately. You will also need to fill in the medically dependent form here.

You have received a disconnection letter because your account is overdue. Please call us on 0800 473 976 to arrange payment to avoid disconnection. If you have made a payment before the date of the letter, please call us to confirm your payment details.

Please call us on 0800 473 976 so we can take care of this for you. Someone will either need to take over the property or the account will need to be closed. We also require a copy of the death certificate.

To change or add an authority to your account, please call us on 0800 473 976. The authorised person can either be financially liable or simply just be able to make inquiries about your account. We will need their full name, phone number and date of birth.

To change your plan, please email our team on customer.care@greypowerelectricity.co.nz. We allow one free plan change every 12 months. If you want to change your plan more than this, a $15.00 fee will apply.

On your bill we itemise each charge so you can see exactly what you are paying for. Delivery is all charges related to the delivery of your electricity, which includes Network Services, Retailer Services, Metering and the Electricity Authority Levy.

Most baches would generally be low users as they are not used all year round, however only primary residences can be on a Low User plan. This means that your bach will be on a Standard User plan, giving you a higher daily rate and a slightly lower rate for each unit of electricity you use.

Every electricity company in New Zealand must adhere to this regulation. To find out more about Standard and Low User plans click here.

You can continue to pay by your preferred payment method. If you would like to continue receiving your paper bills in the mail, you will need to un-tick the ‘send my bills to my email address’ option and update in the ‘change my details’ area through My Account.

Each property has a unique ICP number which identifies it on the New Zealand electricity network.

You can find this number on your power bill, which is normally located under your invoice number. If you are a Grey Power Electricity customer, it’s located on the right-hand side of the second page. It is 15 digits long, mostly containing numbers however it will have a few letters.

If you are with another retailer, your ICP number can usually be found on your meter, or if you provide us with your meter serial number, we can locate it for you.

If you are going overseas, you can turn off your main switch to stop your electricity. You will still be charged a daily fixed charge, but you should be using zero consumption. Just remember to turn it on when you get back!

For your own personal safety, do not touch or tamper with the meter for any reason.