topic Re: 100% Packet loss on Xbox One in Home Broadbandhttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804582#M83199
If you unplug the modem from the power point for a few minutes then plug it back in and give it 15 mins it should download the new firmware to fix this issue.Sat, 16 Feb 2019 02:57:08 GMT343GuiltySpark2019-02-16T02:57:08Z100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797298#M81688
<P>Just moved from a HFC connection to a FTTN connection, and after waiting for a month to finally get a tech out to hook up the FTTN I am now getting 100% packet loss on the two xboxes in the house. Have hard reset both consoles and the router.</P><P>&nbsp;</P><P>Tried both wired and wireless connections without resolving the issue. The PS4 and all other devices (PC, tablets, etc) in the house are able to browse and stream without issue.</P><P>&nbsp;</P><P>Any advice</P>Fri, 04 Jan 2019 09:11:00 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797298#M81688LordPaul2019-01-04T09:11:00ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797300#M81690
Do you have 100% packet loss to the modem or to say an external ip such at 8.8.8.8Fri, 04 Jan 2019 09:20:11 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797300#M81690343GuiltySpark2019-01-04T09:20:11ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797303#M81692
The packet loss is from the Xbox out to the servers (part of its multiplayer test)...Fri, 04 Jan 2019 09:53:29 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797303#M81692LordPaul2019-01-04T09:53:29ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797304#M81693
Are you still able to browse on edge or download a free game - as if they are working there data is reaching xbox servers out severs out on the internet and there can't be 100% packet loss and the test being run could be faultyFri, 04 Jan 2019 09:57:07 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797304#M81693343GuiltySpark2019-01-04T09:57:07ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797312#M81697
<P>Looks to be an issue with the Arcadyan Gen 2 smart modem.</P><P>&nbsp;</P><P>Plugged in the Technicolor smart modem and everything is working perfectly. Luckily Telstra mistakenly sent me two modems</P>Fri, 04 Jan 2019 12:09:32 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/797312#M81697LordPaul2019-01-04T12:09:32ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798064#M81885
<P>This is interesting given I have also recently moved from FTTP to FTTN and my Xbox One now gets 100% packet lost on gaming tests as well! I have an Arcadyan LH1000 supplied by Telstra (Gen 2 Smart Modem&nbsp;<SPAN>0.05.04r</SPAN> firmware version), but not fortunate enough to have another one to test with <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://crowdsupport.telstra.com.au/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /> have also been unable to sign in to Xbox Live in the Xbox 360 emulator, but network tests state all good.</P><P>&nbsp;</P><P>Hoping someone from Telstra can advise if there is a known issue with the modem and Xbox Live connectivity?</P>Wed, 09 Jan 2019 11:00:43 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798064#M81885Jo13012019-01-09T11:00:43ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798067#M81886
From my understanding its a portforwarding issue, once the right ports are opened it should work.Wed, 09 Jan 2019 11:08:24 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798067#M81886343GuiltySpark2019-01-09T11:08:24ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798163#M81907
<P>Tried port forwarding, DMZ, disabling UPnP, disabling IPv6 (not all of these at once), all with no luck. Have spent many hours on this issue, only thing I haven't tried is another modem. No issues with any other network device, and the Xbox One reports that the internet connection is working fine (which I can confirm). Affected on wired and wifi, will try tethering to my mobile tonight to see if it definitely the modem.</P>Thu, 10 Jan 2019 03:07:03 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798163#M81907Jo13012019-01-10T03:07:03ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798439#M81946
<P>I tethered my Xbox One to my Telstra iPhone and instant connection to Xbox 360 emulator Live account! While I am happy about that, curious to know what it is about the Arcadyan SMart Modem setup that stops the traffic???</P>Fri, 11 Jan 2019 08:07:21 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798439#M81946Jo13012019-01-11T08:07:21ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798440#M81947
<P>And just as a point of interest, plugged the modem back in and immediately disconnected from Xbox 360 Live!</P>Fri, 11 Jan 2019 08:11:32 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798440#M81947Jo13012019-01-11T08:11:32ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798584#M81994
<P>We are having exactly the same problem here - with exactly the same modem - with exactly the same gaming console - Xbox ONE.&nbsp; Everything else else is running smoothly - Foxtel Now, wifi through iphones and Samsung phones, and mac books, and ipads and smart tvs and the PS4</P><P>&nbsp;</P><P>Any ideas??</P><P>&nbsp;</P><P>My 11 year old is driving me crazy</P>Sun, 13 Jan 2019 01:55:19 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798584#M81994Tang12019-01-13T01:55:19ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798585#M81995
<P>We are having exactly the same problem here - with exactly the same modem - with exactly the same gaming console - Xbox ONE.&nbsp; Everything else else is running smoothly - Foxtel Now, wifi through iphones and Samsung phones, and mac books, and ipads and smart tvs and the PS4</P><P>&nbsp;</P><P>Any ideas??</P><P>&nbsp;</P><P>My 11 year old is driving me crazy</P>Sun, 13 Jan 2019 01:54:45 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798585#M81995Tang12019-01-13T01:54:45ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798883#M82077
Same here with the new gen 2 modem, scratching my head all night<BR /><BR />100% packer loss on the Xbox<BR /><BR />Dmz’d<BR /><BR />Port forwarded<BR /><BR />Still no luck<BR /><BR />Gen 1 smart modem died after 3 days. Back to the Technicolor it is<BR /><BR />When will there be an update on this issueMon, 14 Jan 2019 13:02:53 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/798883#M82077ClintC2019-01-14T13:02:53ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/799339#M82185
<P>Have you taken a look at the suggestions in these other threads?</P>
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<P><A href="https://tel.st/wmqk6" target="_blank">https://tel.st/wmqk6</A></P>
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<P><SPAN style="font-size:11pt"><SPAN style="font-family:Calibri,sans-serif"><A href="https://tel.st/w7dv9" target="_blank">https://tel.st/q5mmz</A> </SPAN></SPAN></P>
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<P>&nbsp;</P>Wed, 16 Jan 2019 02:27:34 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/799339#M82185Shellock2019-01-16T02:27:34ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800500#M82390
HI, managed to get it working after an update that was applied to the router by Telstra. My understanding is that this will be rolled out to the wider community in the near future after it is fully testedTue, 22 Jan 2019 22:46:45 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800500#M82390LordPaul2019-01-22T22:46:45ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800501#M82391
OK after some discussions with Telstra staff and update was rolled out to my modem that resolved the issue.<BR /><BR />My understanding is that this will be rolled out to the larger community when it has been signed offTue, 22 Jan 2019 22:48:58 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800501#M82391LordPaul2019-01-22T22:48:58ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800512#M82396
Correct <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://crowdsupport.telstra.com.au/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" />Tue, 22 Jan 2019 23:46:44 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800512#M82396Yastiandrie2019-01-22T23:46:44ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800591#M82410
Yea hi mate, been going through the same issue and after countless phone calls I read this today and thought great I’ll call Telstra and ask if I can get this done but no one at Telstra support seems to be able to apply this update to my modem, can I ask who did this for you?Wed, 23 Jan 2019 08:30:41 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800591#M82410Richey12019-01-23T08:30:41ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800594#M82411
The firmware update will be applied automatically to your modem when its ready for release.Wed, 23 Jan 2019 08:45:59 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800594#M82411343GuiltySpark2019-01-23T08:45:59ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800599#M82413
Any ideas on the timeframe of the rollout?Wed, 23 Jan 2019 08:54:58 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800599#M82413Richey12019-01-23T08:54:58ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800607#M82417
<P>I gave up today and bought a Netgear D6220, Xbox One now happily connecting straight on startup to Xbox360 Live. Really disappointing I couldn't get it sorted with the Telstra provided unit...</P>Wed, 23 Jan 2019 09:10:14 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800607#M82417Jo13012019-01-23T09:10:14ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800610#M82418
I feel your pain they charged me $90 for support got it up and “running”! Lasted 2 hours before it reverted back to saying 100% packet loss! So I call them back the next day Now they want to charge me another $90 for further support saying the 1st issue was fixed! Trying to make them understand it’s not a new issue it’s the same is a nightmare! have also just about thrown the towel in, Hopeless!Wed, 23 Jan 2019 09:41:30 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/800610#M82418Richey12019-01-23T09:41:30ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801235#M82544
<P>If an update to your modem fixed it, would you mind indicating what version of firmware you are now on?</P><P>&nbsp;</P><P>I am running the Arcadyan Smart Modem Gen 2, on 0.05.04r firmware</P><P>&nbsp;</P><P>XBOX One X won't connect to XBOX Live at all. 100% packet loss.</P><P>&nbsp;</P><P>Also I get dropouts from EA Origin on my PC every 5 minutes.</P><P>&nbsp;</P><P>Neither problem existed on the old modem which was a 2 year old Technicolor Gateway Max.</P>Sun, 27 Jan 2019 13:02:35 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801235#M82544JohnnyDubz2019-01-27T13:02:35ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801236#M82545
It would be an engineering build to test the fix in regards to the ports not opening. All consumer modems will receive a firmware update once the update is ready for release.Sun, 27 Jan 2019 13:04:44 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801236#M82545343GuiltySpark2019-01-27T13:04:44ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801241#M82546
If this only exists on the Arcadyan (which I am led to believe from another post), I am going to request I be sent a Technicolor Gen 2 ASAP free of charge.<BR /><BR />Seriously its not as if the XBOX One is an uncommon piece of kit for customers to use. The Arcadyan appears to have been rushed out as an unfinished product.<BR /><BR />In Telstra's own advertising of the launch of Gen 2 they say:<BR /><BR />The revamped Telstra Smart Modem Gen 2 is just another way we are supporting a stronger, smarter, safer network. It delivers benefits that directly contribute towards our T22 productivity initiatives, with 50% less calls and complaints from customers using the Telstra Smart Modem 1.0.<BR /><BR />There must have been a hell of a lot complaints about Gen 1.0 !!<BR /><BR />One thing I will give it, the VoLTE works well - and Gen 2 modems are the only way to get VoLTE....Sun, 27 Jan 2019 13:30:48 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801241#M82546JohnnyDubz2019-01-27T13:30:48ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801244#M82547
<P>Hey JohnnyDubz,</P>
<P>&nbsp;</P>
<P>If you would like to discuss receiving one of these Gen 2 modem free of charge then this will have to be raised as an official complaint. This will allow us to have a specialised&nbsp;case manager assigned to investigate and resolve your dispute further. This can be completed via our secure form at&nbsp;</P>
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<P><A href="https://tel.st/9dua4" target="_blank">https://tel.st/9dua4</A></P>
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<P>Let us know if you have any issues with this being raised further.&nbsp;</P>Sun, 27 Jan 2019 13:45:20 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801244#M82547DingoDan2019-01-27T13:45:20ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801416#M82584
Do you know when it’ll be released? I don’t understand why it’s only affecting the Xbox one?Tue, 29 Jan 2019 01:08:10 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801416#M82584FrankieReggie2019-01-29T01:08:10ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801424#M82585
<P>I can 100% confirm this problem is limited to the Arcadyan Gen 2 modems only.</P><P>&nbsp;</P><P>I plugged in a Technicolor Gen 2 yesterday and the problem disappeared.</P><P>&nbsp;</P><P>Telstra should be acknowledging this fault and publishing a timeline for a fix.</P><P>&nbsp;</P><P>Half of the support staff know about it, others don't know anything about it.</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 29 Jan 2019 01:15:31 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801424#M82585JohnnyDubz2019-01-29T01:15:31ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801652#M82622
<P><LI-USER uid="569871141" login="JohnnyDubz"></LI-USER>, A fix is in the pipeline, however as firmware updates usually include several fixes &amp; changes, it won't be rolled out on a large scale until it has successfully completed testing. Depending on the results of the testing -&nbsp;if additional issues are flagged,&nbsp;it may need to go back for review and further changes before being tested again. Because of this, we cannot currently advise when this will be rolled out.&nbsp;</P>
<P>&nbsp;</P>Tue, 29 Jan 2019 23:24:23 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801652#M82622Shellock2019-01-29T23:24:23ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801655#M82624
OK if the problem is acknowledged and a fix is in the pipeline, why not publish a note saying that on the network outages page or somewhere on the Telstra web site?<BR /><BR />Also only a fraction of your tech support staff seem to know this is an issue - some of them do, some of them don't.<BR /><BR />There are instances of people paying extra money to have Telstra premium support try to fix this issue - yet its an issue with your own modem!<BR /><BR />Better communication about the issue both within Telstra and also to your customers is needed.Tue, 29 Jan 2019 23:29:25 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/801655#M82624JohnnyDubz2019-01-29T23:29:25ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802182#M82716
<P>Thank you for providing the details<BR />Prathiba at 20:33, Feb 1:</P><P>Please allow me two minutes, while I check with my resources.<BR />Prathiba at 20:37, Feb 1:</P><P>Are you getting loss omly in Xbox live or else with any other devices.<BR />You at 20:39, Feb 1:<BR />yes my wife had issues trying to play Hay Day on her samsung s9 today<BR />You at 20:40, Feb 1:<BR />i have had 100 packet loss on xbox from connection to nbn and becoming a Telstra customer.<BR />You at 20:41, Feb 1:<BR />It seems to be common on on tel smart modem<BR />Prathiba at 20:42, Feb 1:</P><P>Before i go ahead could you please confirm are you from Telstra Platinum Subscriber.<BR />You at 20:43, Feb 1:<BR />i am a telstra customer who cannot access the internet on his new nbn connection<BR />You at 20:45, Feb 1:<BR />hello anyone there?<BR />Prathiba at 20:45, Feb 1:</P><P>Yes . Iam<BR />Prathiba at 20:45, Feb 1:</P><P>Iam just checking few details here<BR />Prathiba at 20:45, Feb 1:</P><P>I will be right back<BR />Prathiba at 20:46, Feb 1:</P><P>You say that the NBN service is not working . Right ?<BR />You at 20:46, Feb 1:<BR />100 packet loss<BR />You at 20:47, Feb 1:<BR />internet on other devices work fine as long as im not playing multiplayer games<BR />Prathiba at 20:48, Feb 1:</P><P>May I know what exactly happens when you start gaming ?<BR />You at 20:48, Feb 1:<BR />nothing in game world if it lets you load game<BR />You at 20:49, Feb 1:<BR />i dont even try load game anymore, i just check detailed network statistics<BR />You at 20:50, Feb 1:<BR />iv tried all suggested fixes online, port forwarding, upnp enabled/disabled, ipv6 on/of etc<BR />Prathiba at 20:51, Feb 1:</P><P>Its just Xbox now which has a problem connecting to internet right?<BR />You at 20:52, Feb 1:<BR />no now problem is affecting my wifes phone<BR />Prathiba at 20:52, Feb 1:</P><P>Is the internet runnign slow or it just disconnects ?<BR />You at 20:53, Feb 1:<BR />NO IT DOES NOT DISCONNECT THERE IS CONNECTION, BUT CONSTANT 100% PACKET LOSS<BR />You at 20:54, Feb 1:<BR />xbox live works prefectly when it use hotspot from my phone<BR />Prathiba at 20:55, Feb 1:</P><P>I can suggest you regarding a department who takes care of these kind of isssues<BR />Prathiba at 20:55, Feb 1:</P><P>That is Telstra platinum . We can transfer you now to that department to get this sorted<BR />Prathiba at 20:56, Feb 1:</P><P>If any technical problems , they will charge you as it a paid subscription<BR />You at 20:56, Feb 1:<BR />the fault is on the telstra network<BR />Prathiba at 20:57, Feb 1:</P><P>I cannot see that there is any problem on the line here . Even you have confimred that all the devices are working now but when connected to Xbox it is causing problems<BR />Prathiba at 20:58, Feb 1:</P><P>If you want to , I will put you through to the platinum team now<BR />You at 20:59, Feb 1:<BR />xbox is not the problem as it worked fine before i switched to Telstra, and it works fine when hotspot<BR />You at 20:59, Feb 1:<BR />hence Telstra problem<BR />You at 21:01, Feb 1:<BR />and it is not JUST xbox experiencing problems<BR />Prathiba at 21:02, Feb 1:</P><P>You have mentioned that there is 100% packet loss ., what is the effect ?<BR />Prathiba at 21:02, Feb 1:</P><P>Slow internet ?</P><P>&nbsp;</P>Fri, 01 Feb 2019 11:15:04 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802182#M82716nbnisgrate2019-02-01T11:15:04ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802185#M82717
<P>NBNISGRATE that is a perfect example of what better communication within Telstra and also to customers would have avoided.</P><P>&nbsp;</P><P>You've wasted your time speaking to tech support about an issue they clearly don't understand.</P><P>&nbsp;</P><P>This is Telstra's flagship modem. Surely at the very least an internal note to ALL TECH SUPPORT STAFF saying that there is a known issue with XBOX Live and the Arcadyan Gen 2 that will be fixed in a firmware update in February 2019?</P><P>&nbsp;</P><P>Seriously whoever is responsible for the tech support must be sleeping at the wheel...</P>Fri, 01 Feb 2019 12:34:43 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802185#M82717JohnnyDubz2019-02-01T12:34:43ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802283#M82734
So iv managed to get it working for now not sure if Telstra updated my modem with patch or what i did.<BR />First thing I did was disable telstra air<BR />Then in network settings i noted all ports in "alternate port selection" and added them to port forwarding on modem settingSat, 02 Feb 2019 11:59:31 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802283#M82734nbnisgrate2019-02-02T11:59:31ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802768#M82814
I'm getting the same problem with the gen 2 they have not fixed anythingTue, 05 Feb 2019 06:50:17 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802768#M82814Alfie882019-02-05T06:50:17ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802792#M82819
<P>Firmware update has been delayed till March.</P>Tue, 05 Feb 2019 08:00:14 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/802792#M82819cf42019-02-05T08:00:14ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804529#M83185
I am extremely annoyed at the lack of support that I have received regarding this matter. I didn't receive this modem free, I pay top dollar for it and it's bog useless to me if I can't play online on my Xbox. I never had any issues when I was on cable, I was forced to go to NBN and after 3 weeks and many annoying phonecalls, I still haven't got a solution.<BR />I have tried opening the ports etc and nothing, I shouldn't have to shell out more cash for another modem just so I can enjoy my leisure time. Nobody seems to be able to roll out the update you guys were talking about, and yes I know it isn't due until March but come on, that could be another 6 weeks. I am tried of this BS.<BR />Everyone told me NOT to go with Telstra but I had such brilliant experiences with my cable I thought it would be ok.<BR />Guess the jokes on me, over a hundred dollars a month wasted on a connection that is worthless.Fri, 15 Feb 2019 12:22:32 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804529#M83185JustMe032019-02-15T12:22:32ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804532#M83186
<P>If you still have your old cable modem you could use the cable modem with its WAN port connected to the NBN modem. Before using the cable modem enable the WAN port by logging into cable modem and going to Advanced &gt; WAN. If you need a phone service connect the WAN port of the Smart modem to a LAN port on the cable modem.</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 15 Feb 2019 13:57:31 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804532#M83186cf42019-02-15T13:57:31ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804538#M83187
<P>JustMe03 - lodge a formal complaint with Telstra using their web site.</P><P>&nbsp;</P><P>You will be assigned a complaint manager within 5 days - often they only call you on the 5th day.</P><P>&nbsp;</P><P>When they do call, explain the situation and ask them to have your modem replaced with a Technicolor Gen 2. Tell them you want the modem replaced at no cost to you.</P><P>&nbsp;</P><P>I am not sure how long Arcadyan have been making modems for Telstra, but I know Technicolor have been doing it for years - I had a Technicolor Gateway Max 2.5 years ago that worked like a charm.</P><P>&nbsp;</P><P>The Technicolor Gen 2 modem just works as expected out of the box. It also has a menu system that is easy to navigate and the menu loads quickly.<BR /><BR />In comparison the Arcadyan menus on the 2 Arcadyan's I have owned took between 5 and 20 seconds to load each page. The Arcadyan gave the distinct impression that it is still in beta.</P>Fri, 15 Feb 2019 20:44:13 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804538#M83187JohnnyDubz2019-02-15T20:44:13ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804580#M83198
Will lodge it now, thanks for that, I appreciate it. Will hopefully have a resolution soon. No downtime gaming is doing my head in!Sat, 16 Feb 2019 02:44:16 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804580#M83198JustMe032019-02-16T02:44:16ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804582#M83199
If you unplug the modem from the power point for a few minutes then plug it back in and give it 15 mins it should download the new firmware to fix this issue.Sat, 16 Feb 2019 02:57:08 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804582#M83199343GuiltySpark2019-02-16T02:57:08ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804597#M83202
Thanks for your time, but unfortunately no resolve. I have done that again after seeing your reply and it still won't work. :-( What version should I have to know whether the update has been applied?<BR />Happy to try anything else.Sat, 16 Feb 2019 05:51:03 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804597#M83202JustMe032019-02-16T05:51:03ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804600#M83203
<P>The update only applies to the Technicolor modem and was only a configuration file update. The firmware was not update so latest firmware is</P><P>18.1.c.0241-950-RA on the Technicolor DJA0230 and</P><P>0.05.04r on the Arcadyan LH1000</P><P>&nbsp;</P><P>The update is not due till March as it is still being tested.</P><P>&nbsp;</P><P>One thing you could do is use your old modem as a router. If you HFC of FTTC connection connect WAN port of old modem to the NBN modem. If you have a FTTN connection bridge the GEN 2 modem and connect old modems WAN port to a LAN port on GEN 2 modem. If your old modem is a cable modem the WAN port has to be enable as per instructions below.</P><P>&nbsp;</P><P>Enabling WAN port of C6300BD</P><P>Connecting PC to LAN port of Netgear C6300D and log in to C6300D ( <A href="http://192.168.0.1" target="_blank">http://192.168.0.1</A> )<BR />Go to the 'WAN Setup'<BR />Then a drop down menu will come down and one option is 'WAN backup<BR />Once you click that the screen will give you an option to 'Enable - Wan Mode'<BR />Select that option.<BR />Router will reboot</P>Sat, 16 Feb 2019 06:34:23 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804600#M83203cf42019-02-16T06:34:23ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804603#M83204
You are a bloody legend, thank you. Connection is quite slow but I'm on. I owe you a beer. :-)<BR />Sat, 16 Feb 2019 07:11:26 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804603#M83204JustMe032019-02-16T07:11:26ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804608#M83205
<P>Your connection should not be slower. If its quite slow then the Gen 2 Smart Modem might be in back up mode instead of bridging mode.</P><P>&nbsp;</P><P>To Bridge the Arcadyan smart modem log into the modem and go to Advanced &gt; Internet &gt; WAN services.</P><P>Toggle Bridge in Enabled to On and save settings. Modem should reboot.</P><P>Turn of WiFi using WiFi button on back of modem. WiFi light should turn off.</P><P>Connect WAN port of Old modem to LAN port of Gen 2 Smart modem.</P><P>Connect devices to old modem.</P><P>&nbsp;</P><P>See image below for FTTN connection.</P><P>&nbsp;</P><P>&nbsp;</P><P>Phone Wall Socket----DSL Port GEN 2 Modem LAN Port ----WAN port Old Modem---Devices</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 16 Feb 2019 08:57:32 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/804608#M83205cf42019-02-16T08:57:32ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808088#M83838
Has this firmware update been released yet??Fri, 08 Mar 2019 11:54:03 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808088#M83838Tang12019-03-08T11:54:03ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808092#M83839
The firmware update has been released and is currently being rolled out for Model DJA0231TLS the update for Model LH1000 hasn't been released.Fri, 08 Mar 2019 12:19:12 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808092#M83839343GuiltySpark2019-03-08T12:19:12ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808099#M83842
<P>The Technicolor DJA0231 has worked from day 1 with its original factory firmware.</P><P>&nbsp;</P><P>It is only the Arcadian LH1000 which did not work from the start, and now MONTHS later its still not fixed.</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 08 Mar 2019 14:07:42 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808099#M83842JohnnyDubz2019-03-08T14:07:42ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808114#M83843
<P>The updated firmware 06.07r for the Arcadyan modem LH1000 has just been released. Not all modems will get the firmware at same time it might take a few weeks for all modems to be updated. Can check firmware by logging into modem and going to Advanced &gt; Info Summary.</P>Fri, 08 Mar 2019 20:52:56 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808114#M83843cf42019-03-08T20:52:56ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808182#M83847
Same modem and firmware here.<BR />Changed over from ADSL to NBN FTTC and connected up the new Smart modem.<BR />Everything works except 100% packet loss on XBox ONE and COD games will not connect to servers.<BR />Fortnite for example works fine. So teen age son going nuts.<BR />Where is the firmware update Telstra???Sat, 09 Mar 2019 04:04:29 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808182#M83847ooPANoo2019-03-09T04:04:29ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808184#M83848
<P>Hi&nbsp;ooPANoo,&nbsp;</P>
<P>&nbsp;</P>
<P>In most cases, if everything works except 100% packet loss on XBox ONE and COD games will not connect to servers, this would be the COD servers. This wouldn't be something a firmware update would fix. Be best to check for other people experiencing the same issue for a fix online. Or our chat team here <A href="https://tel.st/2egue" target="_blank">https://tel.st/2egue</A> can check on any issues on our end.&nbsp;</P>Sat, 09 Mar 2019 04:14:36 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808184#M83848Iain_T2019-03-09T04:14:36ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808186#M83849
If I power off the modem for 15mins and then power it back up will it likely pull down the new firmware. I have an LH1000 running 0.05.04r and a 6ft 1" grumpy teenage son that can not play Call Of Duty.Sat, 09 Mar 2019 04:17:44 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808186#M83849ooPANoo2019-03-09T04:17:44ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808192#M83850
<P>This does not explain why a completely different modem fixes the 100% packet loss issue. It is clearly an issue with the Arcadyan modem.</P>Sat, 09 Mar 2019 04:33:31 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808192#M83850Jo13012019-03-09T04:33:31ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808193#M83851
<P><SPAN>This does not explain why a completely different modem fixes the 100% packet loss issue. It is clearly an issue with the Arcadyan modem.</SPAN></P>Sat, 09 Mar 2019 04:34:21 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808193#M83851Jo13012019-03-09T04:34:21ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808196#M83852
<P>A power cycle is unlikely to pull down the new but there is no harm in trying. You could also try a factory reset. The F@st5355 gateways sometimes refused to install firmware updates until the gateway was factory reset.</P>Sat, 09 Mar 2019 04:56:09 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808196#M83852cf42019-03-09T04:56:09ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808241#M83866
My son has two friends with the exact same problem. Xbox network test reports 100% packet loss. So that is nothing to do with COD servers. He is lucky some games still work. Problem sounds exactly like above so want to know how I can force the firmware update.Sat, 09 Mar 2019 08:15:43 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808241#M83866ooPANoo2019-03-09T08:15:43ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808243#M83867
It is the same problem as aboveSat, 09 Mar 2019 08:19:12 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808243#M83867ooPANoo2019-03-09T08:19:12ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808245#M83868
The firmware update can't be forced by consumers. Its a matter of waiting for your modem to receive the new firmware.Sat, 09 Mar 2019 08:37:55 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808245#M83868343GuiltySpark2019-03-09T08:37:55ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808254#M83869
I must have gotten the firmwear update about a month ago haven't had an issue sinceSat, 09 Mar 2019 08:56:23 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808254#M83869nbnisgrate2019-03-09T08:56:23ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808255#M83870
I have the LH1000 model.....hoping this firmware update fixes the Xbox problem.....and that my update is coming soonSat, 09 Mar 2019 08:57:48 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808255#M83870Tang12019-03-09T08:57:48ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808257#M83871
It’s defanitely the modem. Switched to Telstra. Got a new modem. And Xbox has had 100% packet loss since the switch over. Never had a problem with old modem on xboxSat, 09 Mar 2019 09:02:11 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808257#M83871Tang12019-03-09T09:02:11ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808518#M83894
I've just gone from cable internet to NBN and now have the same useless router, the Arcadyan. I also have 100% packet loss on our xbox ones. When will the update come? I understand I have 30 days to back out of Telstra NBN if it doesn't work properly. This is unacceptable in my opinion, to go from a good working router to the Arcadyan with all the issues it is having and Telstra still selling this junk without letting us know that it will ruin your xbox live experience.Mon, 11 Mar 2019 01:38:25 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808518#M83894Samantha372019-03-11T01:38:25ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808519#M83895
<P>Samantha37 I feel your pain.</P><P>&nbsp;</P><P>Return it and tell them you want a Technicolor Gen 2 modem.&nbsp;</P><P>&nbsp;</P><P>It works with XBOX Live out of the box.</P><P>&nbsp;</P><P>Telstra should have published a note about this problem months ago. And of course they should have fixed it too....</P><P>&nbsp;</P><P>I got a replacement Technicolor and have never looked back.</P><P>&nbsp;</P><P>The Arcadyan GUI was slow, it felt like it wasn't really ready to be released - more like a beta.</P><P>&nbsp;</P><P>No regrets with the Technicolor.</P>Mon, 11 Mar 2019 01:44:51 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808519#M83895JohnnyDubz2019-03-11T01:44:51ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808529#M83896
I just got off live chat to them and they forced the new update and I now have 0% packet loss on xbox one. So I guess it is fixed... it does pay to get in contact with them via live chat and send them a link to this thread, as that is what I did to make them fully aware of the issueMon, 11 Mar 2019 02:42:13 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808529#M83896Samantha372019-03-11T02:42:13ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808542#M83898
Wow. I’m on live chat now. Hopefully I get the same outcome as you. My 11 year old will be over the moon if it gets sorted. Everything else in the house works brilliantly. And overall we love having made the switch to TelstraMon, 11 Mar 2019 03:34:50 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808542#M83898Tang12019-03-11T03:34:50ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808544#M83899
Should of known. No luck from Telstra<BR /><BR />Here is my chat response<BR /><BR />As your services are working fine in all the devices we are sorry to inform you that as we are from technical team we do not deal with this issues however we have a dedicated Platinum tech support will be able to assist you. This is a paid support; Shall I go ahead and connect you with them?Mon, 11 Mar 2019 03:45:56 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808544#M83899Tang12019-03-11T03:45:56ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808549#M83900
<P>That's not good enough. Try another chat. Tell them about this thread and exactly what the problem is, and you either want the update forced today or a different free modem. Don't let them tell you otherwise. I was very firm, but polite and said if it isn't resolved I will put in a complaint.&nbsp;</P>Mon, 11 Mar 2019 05:08:27 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/808549#M83900Samantha372019-03-11T05:08:27ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809074#M84004
This is joke. I also have this issue with the 100% packet loss on Xbox One. Details are:<BR /><BR />Gateway Make Model: Arcadyan LH1000<BR />Firmware Number: 0.05.04r<BR /><BR />Everything works fine except with the Xbox One. Evidently I'm not alone. I tried customer support, referenced multiple threads on the issue and even Platinum were unable to help. Telstra also refusd to accept that there are 2 different variants of the Smart GEN 2 (Technicolour and Arcadyan).<BR /><BR />Is there any update on when I might receive the latest Firmware?<BR />Thu, 14 Mar 2019 02:01:35 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809074#M84004River-Bank2019-03-14T02:01:35ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809076#M84005
<P><LI-USER uid="257769023" login="River-Bank"></LI-USER> Can you restart your modem and check the firmware version again about half an hour after it restarts and let us know if it updates automatically for you?</P>Thu, 14 Mar 2019 02:04:31 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809076#M84005Shellock2019-03-14T02:04:31ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809077#M84006
Yes I will do.Thu, 14 Mar 2019 02:05:44 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809077#M84006River-Bank2019-03-14T02:05:44ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809078#M84007
As of yesterday, the new firmware should now be automatically deployed when the modem reboots. <BR /><BR />Manually reboot you modem and give it some time to updateThu, 14 Mar 2019 02:07:41 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809078#M84007Yastiandrie2019-03-14T02:07:41ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809089#M84012
Yay. When I get hone from work I’ll ask 11 year old how thrxbix is playing.....if still not good I’ll check the firmware number....and if still the wrong firmware I’ll turn the modem off and put it back on. Fingers crossedThu, 14 Mar 2019 02:45:13 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809089#M84012Tang12019-03-14T02:45:13ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809093#M84013
<P>I restarted the modem via the Gateway URL and its still the same firmware.&nbsp; I have rebooted it again but will give it until tomorrow.&nbsp; Now that I have confirmation that updated firmware is out, I'm feeling a lot more comfortable.&nbsp; I'll send an update tomorrow or sooner if the update occurs beforehand.&nbsp; Thank you for everyone's help.</P>Thu, 14 Mar 2019 03:04:31 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809093#M84013River-Bank2019-03-14T03:04:31ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809104#M84016
<P>Good News: I did what Shellock said and it finally updated. I have checked my Xbox and the 100% packet loss has now been completely reduced to 0%. I am now also able to log into the Xbox One's 360 emulator when playing backwards compatible games etc.&nbsp; It all works fine now.&nbsp; Yay!</P><P>&nbsp;</P><P>I can confirm the following for anyone reading this:</P><P><BR /><STRONG>Gateway Make Model:</STRONG> Arcadyan LH1000<BR /><STRONG>Old Firmware Number:</STRONG> 0.05.04r<BR /><STRONG>New Firmware Number:</STRONG> 0.06.07r (this one works correctly with Xbox One)<BR /><BR />I manually restarted the router via the the gateway's user interface at web address <A href="http://192.168.0.1" target="_blank" rel="noopener">http://192.168.0.1</A>. Before logging in, this page also shows your modem's model number and firmware version. To log in, the default Username/password are ......admin/Telstra. You can change these of course.<BR /><BR />'Go To Advanced'..........'Management'.........'System Reset' tab.......'Restart Device'.<BR /><BR />Eventually after about an hour, the modem updated itself. I did actually restart it again within that period just to be sure. You'll know its updating because the green light on the modem will start flashing white .....then go orange.......and eventually back to green. I think I also lost internet connection during this update.<BR /><BR />Thank you Shellock and Yastiandrie. I should've just posted here to begin with instead of spending hours with the online chat feature. Your assistance has been much appreciated.</P>Thu, 14 Mar 2019 03:50:21 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809104#M84016River-Bank2019-03-14T03:50:21ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809442#M84068
I have the same problem. Telstra script readers tell me its not a modem problem.... I'm trying the 'forced' Firmware upgrade trick now.Fri, 15 Mar 2019 23:06:13 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809442#M84068AngryDad24_72019-03-15T23:06:13ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809545#M84084
It's definitely the modem. When this was happening to me - before the firmware update - I connected to Xbox Live via a wifi hotspot rom my phone. As soon as I did this, the packet loss reduced to 0%. I found this a quick way to check. I would have simply used my old modem to test but it was packed away during a recent move. Others on this forum however have reported luck (prior to the firmware update) by using their original modem.<BR /><BR />Hopefully the update works out for you.Sat, 16 Mar 2019 09:11:25 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809545#M84084River-Bank2019-03-16T09:11:25ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809649#M84107
I had exactly the same issue, swapped to NBN HFC from Telstra Cable and changed over from a Netgear Router and Telstra Cable Gateway to the NBN Cable Gateway and Telstra Smart Modem™ Gen 2.<BR /><BR />- I only found out the issue with XBox on the weekend - 5 days into the new service.<BR />- Rang Telstra and spent over an hour on the phone with a guy from Telstra Platinum who didn't understand my issue. He kept asking what games I play and hadn't heard of XBox Live. His english was pretty bad so in the end I gave up. He wanted to charge me $90 initially but it would be conditional on him getting it working.<BR />- I had a previous generation modem (Technicolor DJA0230TLS FW 17.2.0320-820-RA) that I had never used - so I set that up and it all works fine. I am getting 90+Mb/s downloads and 30+Mb/s uploads and it all works great. I'll keep this modem as it allows me to put an external 4G antenna in as I am in outback Brisbane and am in a blackspot.<BR />- I haven't done any port forwarding &amp; I have two fully functional Xbox One X devices running simultaneously.<BR /><BR />So conclusion, it's the modem Telstra..... fix it.Sun, 17 Mar 2019 05:02:45 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/809649#M84107halojump2019-03-17T05:02:45ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810070#M84170
<P>Is anyone still having issues with this problem?&nbsp; I have spent all day on live chat, NBN technical support and Platinum.&nbsp; None of them appear to have any idea what they are doing.&nbsp; I have explained the issue, linked all of the thread, explained that the current firmware 0.05.04r needs to be upgraded to 0.06.07r, restarted the modem 3 times, reset the modem and still no resolution.&nbsp; I don't know where to go from here.&nbsp; Everyone I have dealt with at Telstra has no idea.&nbsp; It is definitely a modem issue as I can hotspot off my phone and not have any issues.&nbsp;I don't know where to go from here.&nbsp; Do I just go to the ombudsman??</P><BLOCKQUOTE><HR /></BLOCKQUOTE><P>&nbsp;</P>Tue, 19 Mar 2019 08:42:19 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810070#M84170NM62019-03-19T08:42:19ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810077#M84172
<P>The ability to force the firmware update by rebooting the modem was discontinued over the weekend. You will have to wait until it is your modems turn to receive the update. Your first step is lodge a complaint with Telstra by calling 132200 and when asked for reason of call say complaint or using the <A href="https://say.telstra.com.au/customer/general/forms/Email-Complaint" target="_self">online complaints form</A>. If complaint not successful contact TIO <A href="https://www.tio.com.au/consumers" target="_blank">https://www.tio.com.au/consumers</A> 1800 062 058</P>Tue, 19 Mar 2019 09:46:02 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810077#M84172cf42019-03-19T09:46:02ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810079#M84173
I'd see if you can get a Technicolor modem off them. I suppose you could also try eBay for one.Tue, 19 Mar 2019 09:46:12 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810079#M84173halojump2019-03-19T09:46:12ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810080#M84174
Thanks for that. I have logged a complaint now.Tue, 19 Mar 2019 09:49:14 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810080#M84174NM62019-03-19T09:49:14ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810779#M84246
Also logged a complaint. Just tell us how to download the firmware and update out modems for goodness sakeFri, 22 Mar 2019 08:16:52 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/810779#M84246ooPANoo2019-03-22T08:16:52ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811506#M84272
I have the same issue and it is impacting my home security as well as xbox one. How do I get this firmware update to my modem? Telstra help and Platinum Help unable to assist.Sun, 24 Mar 2019 03:55:26 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811506#M84272richlong2019-03-24T03:55:26ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811508#M84273
The firmware is due for a mass roll-out soon. At this stage its just a matter of waiting.Sun, 24 Mar 2019 04:00:05 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811508#M84273343GuiltySpark2019-03-24T04:00:05ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811654#M84280
<P>What a complete joke Telstra is.</P><P>&nbsp;</P><P>This Gen2 modem was supposed to reduce support calls.</P><P>&nbsp;</P><P>The Arcadian is a piece of garbage that wasnt tested properly before it was released.&nbsp;</P><P>&nbsp;</P><P>Telstra have their head in the sand and denying there is an issue at all.</P><P>&nbsp;</P><P>Honestly Telstra who is running your technical support area for NBN?</P><P>&nbsp;</P><P>They should be sacked.</P><P>&nbsp;</P><P>The answer is:</P><P>a) acknowledge the problem in a blog post or web page or whatever</P><P>&nbsp;</P><P>b) provide a link to download the revised firmware or instructions on how to force a firmware update</P><P>&nbsp;</P><P>This isnt rocket science.&nbsp;</P><P>&nbsp;</P><P>Problem first raised 3 months ago, still not fixed.&nbsp;</P><P><BR />Seriously moronic effort from Telstra.&nbsp;</P><P>&nbsp;</P><P>And they have the gall to ask you to pay for Premium Support to fix a problem they created!!<BR /><BR /></P><P>&nbsp;</P>Sun, 24 Mar 2019 17:54:29 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811654#M84280BigBruce19722019-03-24T17:54:29ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811987#M84319
The roll out is always due tomorrow then, as tomorrow never comes.<BR />How hard is it to provide details of the known defects and their status and what we can expect in the next firmware update.<BR />- Issue X Resolved pending roll out of firmware version 6.6.6 or<BR />- Issue Y is a candidate for 6.6.6 but still finalizing testing<BR />- Issue Z not a snow balls chance in hell of making firmware release 6.6.6 because the fix caused more errors than the original problem so the software boys are going back to the drawing board on that one and we have pulled the changes from the build of that firmware release<BR />Then tell us what is holding up the release of the firmware. Soon means absolutely nothing ...Tue, 26 Mar 2019 08:32:32 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811987#M84319ooPANoo2019-03-26T08:32:32ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811990#M84320
<BLOCKQUOTE><HR /><LI-USER uid="1177812717"></LI-USER>&nbsp;wrote:<BR /><P>&nbsp;</P><P>This isnt rocket science.&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Well, it is not rocket science, but it is not as simple as you might think... I used to work on firmware development (for something significantly more important and complex than modem/routers) and I know it is not easy... I am currently involved in software development project...&nbsp;</P><P>To be honest, it is a known fact, that fixing one bug, usually creates at least two new ones... Just kidding... NOT!</P><P>Anyway... I am sure those poor, underpaid software developers in unnamed country are doing their best...</P>Tue, 26 Mar 2019 08:45:46 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811990#M84320ForensicsGuru2019-03-26T08:45:46ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811999#M84323
<P>Firmware started its normal general deployment cycle on Sunday night/ Monday morning. It starts off at 5k a night for the first few nights then ramps up</P>Tue, 26 Mar 2019 09:49:22 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/811999#M84323Yastiandrie2019-03-26T09:49:22ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/813266#M84455
<P>Sorry Iain, but you are just plain WRONG in this assertion.<BR />It's typical tech-support BS to blame anyone else for the problem instead of taking ownership of it.<BR /><BR />How do I know you're wrong? Because I've been helping a mate try to solve this issue for weeks. I'm a qualified hardware tech and network engineer, and I EASILY proved the modem is at fault.<BR /><BR />With the Arcadyan Smart Modem Gen 2 TL1000, 100% packet loss for COD on Xbox.<BR />Change back to the Telstra Frontier Gateway modem, 0% packet loss, and COD plays just fine.<BR /><BR />So how can that be down to the COD servers? It's very clearly the Arcadyan modem that's at fault. As the newly released firmware upgrade (that my mate is still waiting on) has proven.<BR /><BR />Also, this same modem bug causes massive packet loss on Telstra TV, to the point it's unwatchable. Changing back to the Frontier modem completely fixes the problem.<BR /><BR />So maybe in future, stop being in such a hurry to pass the blame onto third parties, and actually try investigating the problem? Assuming, of course, that you're actually qualified to do so.. far too many so-called "tech-support" people have very little real IT skills, and just read off scripts on-screen in front of them.. are you one of them?</P>Tue, 02 Apr 2019 05:06:07 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/813266#M84455JAFO_2019-04-02T05:06:07ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/813268#M84456
New firmware got pushed out to my modem over the weekend. No more packet loss problem.Tue, 02 Apr 2019 05:03:43 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/813268#M84456NM62019-04-02T05:03:43ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/813271#M84457
Thanks.. yes, I saw that. My friend is still waiting for his.. I'm talking with him now.. he's going to check tonight when he gets home from work.Tue, 02 Apr 2019 05:08:25 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/813271#M84457JAFO_2019-04-02T05:08:25ZRe: 100% Packet loss on Xbox Onehttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/814508#M84544
Still got the old firmware here. Far out how do we get this to deploySun, 07 Apr 2019 01:40:53 GMThttps://crowdsupport.telstra.com.au/t5/home-broadband/100-packet-loss-on-xbox-one/m-p/814508#M84544ooPANoo2019-04-07T01:40:53Z