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How to get admin support for Microsoft Intune

In this article

Microsoft provides global technical, pre-sales, billing, and subscription support for Microsoft Intune. Support is available both online and by phone for paid and trial subscriptions. Online technical support is available in English and Japanese. Phone support and online billing support are available in additional languages.

Support for Intune, and for Intune when used with Configuration Manager, is free of charge. Premier Support customers incur charges for procedure questions (for example, how to go about configuring an Intune feature).

Track your service requests

On the left, under Support, choose Service requests. Then you can review your requests.

Our initial responses to service requests depend on the severity of the issue. For the most severe issues, our first response for Professional customers is within two hours. For Premier Support customers, the response varies according to your support agreement. These are cases where:

One or more services aren’t accessible or are unusable.

Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability.

Multiple users or services are affected.

For moderately severe issues, our first response for Professional customers is within four hours. For Premier Support customers, the response varies according to your support agreement. These are cases where:

The service is usable but is not functioning as well as usual.

The situation has moderate business impact and can be dealt with during business hours.

A single user, customer, or service is partially affected.

For other issues, our first response for Professional customers is within eight hours. For Premier Support customers, the response varies according to your support agreement. These are cases where:

The situation has minimal business impact.

The issue is important but does not have an immediate, significant service or productivity impact for the customer.

A single user is experiencing partial disruption, but an acceptable workaround exists.