Handset Cost

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The monthly price shown will be adjusted every year in your March bill by the Retail Price Index announced in February that year. Not everything is included in the allowance and some activities will incur extra charges. For key out of bundle charges please refer to our help section on the website.

You must have purchased your phone from ourselves in the last 6 months to qualify for insurance on your device.

The insurance policy provides for monthly rolling periods of cover. The insurance starts at the time of purchase for a period of one month and will continue by periods of one month at a time upon receipt of each monthly premium from you.

The monthly premium of £7.99 will be collected by the policy administrator by Direct Debit.

For more information about our insurance please contact us via our contact us page.

Insurance Terms

Insurance Policy Information

We have teamed up with Supercover Insurance, a leading provider of Mobile Phone Insurance for individuals and businesses.

You must have purchased your phone from ourselves in the last 6 months to qualify for insurance on your device.

The insurance policy provides for monthly rolling periods of cover. The insurance starts at the time of purchase for a period of one month and will continue by periods of one month at a time upon receipt of each monthly premium from you.

The monthly premium of £7.99 will be collected by the policy administrator by Direct Debit.

For more information about our insurance please contact us via our contact us page.

Current insurance documents

How Do I Make a Claim?

All claims must be reported to Supercover Insurance Ltd on 0203 794 9300 as soon as is possible but ideally within 48 hours of the discovery of the incident. Thefts or accidental losses must also be reported to the Police. Correspondence should be sent to Supercover Insurance Ltd, Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF.

Available Options

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What is Shared Data?

Shared Plans allow family and friends to share unlimited minutes, unlimited texts, and large bundles of data.

By purchasing a shared plan, the main account holder is 'sharing' their benefits (the 'leader'). A leader must have unlimited minutes & texts and at least 750MB of data to be able to have a sharer plan bolted on to it. Up to four friends or family can then share the data and will each get unlimited calls and texts.

Tariff Benefits Information

Roam Like Home

All EE price plans now include ‘Roam like Home’. This means, if you select our
Essential
Just want the essentials? Get a new phone with unlimited UK minutes and texts and 4G data allowances which you can use accross the EU. All on the UK network with 4G in more places than any other.
Max
The UKs fastest 4G plan: get the maximum EE experience, with unlimited minutes and text and huge 4GEE data allowances to use in the UK and in 53 destinations, including North America, Austrailia and anywhere in the EU. You also get live sporting action on the BT Sport app and our very fastest UK 4G

Destinations included in Max plans:
Customers get the same roam like home benefit in Europe as above, as well as these additional countries:
USA, Canada, Mexico, Australia and New Zealand.

BT Sport

3 months free access to the BT Sport app.
All new and upgrading customers can take advantage of this fantastic offer, just by texting 'SPORT' to 150.

Apple Music

6 months free Apple music subscription.
Need any more reasons to join or upgrade with us? We’re giving all new and upgrading customers six months free Apple music, so you can listen to the music you love, on us. Just text 'MUSIC' to 150.