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Malware? Not sure [Closed]

noob123

Posted 19 May 2013 - 07:39 AM

noob123

New Member

Member

1 posts

Hi,

New here. I'm not sure if I have malware, but suspect I do. My chrome sometimes acts in ways it shouldn't (won't load things, is unusually slow, etc.), and also my machine can't shutdown or log off in a normal fashion - it has to be force restarted by holding the power button. Here's my OTL log - thanks in advance:

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Jasmyne

Posted 19 May 2013 - 12:26 PM

Jasmyne

Trusted Helper

Malware Removal

2,010 posts

Hi! My name is Jasmyne and Welcome to Geeks to Go!

I'm sorry you are having issues with your computer but I will do my best to resolve them as quickly as possible. I know having an infected computer is frustrating because I was once where you are now! It isn't always a quick & easy fix to remove malware but if you'll stick with me, I'll stick with you until your computer is clean. Throughout this process you may want to print instructions in case you loose internet access unless you have another way to access them aside from the infected computer. Please be patient with me as I am currently in training, and all of my responses to you have to be reviewed by my instructor before I post them. Just keep in mind that you get the advantage as you have 2 people examining your issue. Please make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask! Never be afraid to ask questions!

While I am researching the log you have posted and awaiting approval for the instructions from my instructor, could you please post the contents of the Extras.txt file that should have been created when you ran OTL. It should be located in this folder: C:\Users\Rob\Downloads

Jasmyne

Posted 19 May 2013 - 02:31 PM

Before we get started, based on your log, you have P2P software on your computer.

P2P Warning!

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Vuze (previously Azureus)

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur Once upon a time, P2P file sharing was fairly safe. That is no longer true. You may continue to use P2P sharing at your own risk; however, please keep in mind that this practice may be the source of your current malware infestation

I would recommend that you uninstall the above, however that choice is up to you. If you choose to remove these programs, you can do so via Control Panel >> Add or Remove Programs.

If you decide to keep the program in spite of the risks involved, do not use it until I have finished cleaning your computer and have given you the all clear.[/list]----------------------------Now that's out of the way, lets get started

Step 1 OTL Fix

Warning: This fix is relevant for this system and no other. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

1. Please copy all of the text in the code box below. To do this, highlight everythinginside the code box, right click and click Copy.

2. Please re-open on your desktop.3. Place the mouse pointer inside the textbox, right click and click Paste. This will put the above script inside the textbox.4. Click the button.5. Let the program run unhindered.6. OTL may ask to reboot the machine. Please do so if asked.7. Click the button.8. A report will open. Copy and Paste that report in your next reply.9. If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, (where mmddyyyy_hhmmss is the date of the tool run).10. Run OTL again:

Please check the box next to Scan All Users.

Under the Custom Scans/Fixes box at the bottom, paste in the following: