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Service Providers

Our Service Monitoring Software Solution Helps Service Providers Generate More Revenue and Spend Less on Resources

ScienceLogic’s unified platform with intelligent discovery and full integration capabilities was designed with service providers in mind. Whether you are a traditional, managed, or hosting provider, your goal of growing revenue can only be met by accelerating the rate at which offerings are added to your services portfolio and by shortening the “quote to cash” time. Both of these essentials depend on the quality of customer service, which in turn depends on the speed with which you detect and remedy service level problems. ScienceLogic helps service providers raise the level of customer experience by improving NOC staff efficiency through automation. We enable you to monitor end user customers constantly, without limits, through a 100% uptime commitment. We also empower you to offer your white-label reseller partners a fully branded solution at an increased speed-to-market rate.

ScienceLogic’s next generation service monitoring and management software solution gives service providers the opportunity for unprecedented value creation with 100% ITL-centric systems and full application transparency. Our True Multi-tenancy™ allows you to create new revenue streams from differentiated services and tiered billing. Regardless of your location, our context-rich dashboards let you see your entire operations end-to-end in real time and on demand. Your customers will appreciate our self-service custom portals you can brand that offer views into system and application health, SLAs, and resource consumption. You can even allow customers to create and track their own tickets. Our dynamic deep intelligent discovery capability and next generation monitoring of infrastructure and application assets allow you to onboard new customers faster than ever while reducing ongoing administration. Our unique Hyper Cloud approach brings your customers a quality of experience available nowhere else.

Reductions in tool sets, administrative overhead, knowledge expertise, and resources are just the start of how ScienceLogic helps service providers improve service quality and customer satisfaction while reducing operating expenses.

“EM7 has helped my team identify the root cause of problems and remedy issues many times prior to end users being aware of a problem in the first place.”Eric StoltzOperations Team LeadThe Signature Group

“ScienceLogic has given us the opportunity to be 10x more proactive while monitoring our customers. The detail in the alerts is amazing!”Aaron CurtisSupport ManagerFireHost Inc.

“No other tool comes close to EM7 in usability, capability and flexability. EM7 is the complete package.”William RahnNOC/IT Infrastructure SpecialistAOPC

“I believe EM7 is a good tool to consolidate and have a general overview of a site's infrastructure.”Fan DongData Center Systems EngineerLockheed-Martin

“EM7 from ScienceLogic has tons of features and the system is quite robust. It just works, no exceptions.”Mayank RaizadaSenior Network SpecialistComputer Sciences Corporation

“The EM7 Product has provided us with a tool to manage, monitor and react to issues with our customers systems in a way that is fast efficient and productive.”Dave CourtneySystems and Tools AdminPeak 10

“SECU was looking for a tool that would give us a enterprise view of our network for both availability and performance. We chose ScienceLogic's EM7 product to give us that visibility. EM7 does give us this visibility at a very basic level.”Paul HamrickManager - IS Operations CenterState Employees' Credit Union

“ScienceLogic has allowed us to combine several tools that all had separate interfaces into a single tool.”Dave BurnsVP Technical OperationsCBTS

“EM7 has allowed us to bring the complete enterprise together in a collaborative effort and break down the silos that existed around each individual team.”Charlie SummerscalesNOC Infrastructure SpecialistAdministrative Office of PA Courts

“ScienceLogic has allowed us to provide a service that quickly and easily monitors our public cloud infrastructure.”Brian YoungMTSAvnet Cloud Solutions

“EM7 has been a great product in helping us keep controlled chaos that is always showing up in the IT world. The support has been exceptional and the ability to make it fit our needs is a great benefit.”Bryce RitterNetwork AdminNational Benefit Services

“EM7 has a clean and very informative interface. Accessing and editing tickets and queues couldn't be any simpler.”Richard MyersSr. ConsultantAT&T

“The EM7 platform provides us the ability to automate several key operational functions. Being structured with the ITIL framework in mind allows for seamless integration into our organization.”David HaningtonDirector, Managed ServicesIronbow

“ScienceLogic EM7 is a very versatile platform that has allowed us to monitor a very varied technology stack. Its extensibility allows us to easily adopt and monitor new technologies and further integrate it into our full management stack. An excellent all round product.”Peter RossiHead of Automation & OrchestrationSkyscape Cloud Services

“I thought EM7 was too complex until it helped me realize that it was my own IT infrastructure that was too messy.”Spiro LetendreInfrastructure Implementation SpecialistCloudops

“EM7 is proving to be a comprehensive and extensive monitoring system. We feel this offers a great opportunity for both our internal as well as customer monitoring.”John LindblomSystem EngineerTier 3

“We have found ScienceLogic to be an extremely versatile system, combining the flexibility to monitor a huge number of different things with the scalability to do it across thousands of devices. It also helps that ScienceLogic is constantly evolving their standard offerings.”Mike CrowleyManager, Internal Systems and ToolsPeak 10

“EM7 is a very versatile and flexible monitoring framework. It affords us to a lot of creative and innovative things that provide tremendous value to our customers.”Chris DeBrunnerNMS Senior ManagerCBTS

“The product has been solid and easy to use.”Ed OsieckiDirector of Hosting OperationsGMTI

“We've been using ScienceLogic since our company started in 2006 and are confident that it's the most comprehensive monitoring, management and ticketing tool available.”Frank MobleyCEOImmedion

“I'm very impressed with what I've seen so far and I have only been learning it for a few days.”Thomas AldersonSystems AnalystAECOM

“Our customers cherish the control and visibility that EM7 affords them in customizing the monitoring their infrastructure services.”Patrick CroninExecutive DirectorCGI Federal

“EM7 has the best bang for the buck in a commercially supported NMS application. Competing solutions that we evaluated were either lacking in features or eclipsed EM7 pricing.”Jonathan DillSenior Network EngineerThe NERDS Group

“As a provider of video conferencing managed services, my team needs to know immediately of any alerts or issues within a customer's environment. ScienceLogic gives us a single-pane snapshot of all the assets we are managing and allows us to prioritize alerts and instantly work on resolution.”Erin ThomtonDirector, Service DeliverySKC Communication Products, LLC

“ScienceLogic has allowed us to offer new value added services and richer management information and reporting via dashboards to our customers.”Gerry BrazilCTOBroadreach Services