Student grievance policy (non-instructional)

Finding help with difficulties you may encounter at DVC

Type of difficulty

Procedure - at a glance

With a campus service or office (staff or managers)

Speak with the employee directly and attempt to resolve the issue. If that is not
successful, you may wish to contact that employee's supervisor to notify them of the
issue and to seek appropriate resolution.

With an instructor or counselor

Speak with the faculty member directly. If you are unable to resolve the issue with
them, you may wish to contact the appropriate department chair, whose responsibility it is to listen to student inquiries, complaints and grievances
about department members and matters. The department chair will investigate and attempt
to resolve matters on a department level. If the faculty member is also the department
chair, direct the concerns to the academic dean.

Students who believe that they have been subjected to unlawful discrimination or harassment
are welcome to contact the vice president of student services to receive information
about equal educational opportunity policies and the formal and informal complaint
procedures available at the campus and district level.

Non-Instructional Grievance Policy

The Diablo Valley College staff is dedicated to serving particular educational needs,
which can be appropriately met by a college functioning in accordance with the broad
purposes and regulations set forth in the education code of California. Accordingly,
any student who believes there has been a violation of the regulations as stated in
Title IX of the Education Act of 1972 may initiate a grievance (see "equal opportunity
policy and grievance procedures"). For further information, contact the vice president
of student services.

Students may file a complaint if she or he believes that DVC has failed to make a
good faith effort to develop an educational plan or provide specified services once
the student has declared a specific educational goal. Contact the dean of outreach, enrollment and matriculation for more information.

For information about registration and difficulties you may encounter (late add codes
and petitions, prerequisites, course conflicts and reinstatements), visit the registration page.

Financial aid difficulties

For financial aid applications and forms (including forms for appeals), visit the
applications and forms page.

Parking and Campus Safety

The campus Police Services can assist you with concerns about your campus safety, parking permits or citations,
or reports of loss or theft. For appeals of parking citations, use this form.

State Chancellor's Office

After college and district processes have been utilized, if the issue is still unresolved,
students can file a complaint with the State Chancellor’s Office. Visit Complaints Form and Process for more information and forms.

Accrediting Commission for Community and Junior Colleges (ACCJC)

Process and form for filing a complaint against the college with the regional accrediting commission

Distance Education Complaint Process for Non-Resident Students

Diablo Valley College desires to resolve student grievances, complaints and concerns
in an expeditious, fair and amicable manner in accordance with our procedures. Students
residing outside of the state of California while attending DVC who desire to resolve
a grievance should follow the college's procedures for complaints and grievances,
above. However, if an issue cannot be resolved internally, you may file a complaint
with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies. Diablo Valley
College is accredited by the Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges.