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Remove the battery and hold down the power button for at least 30 seconds. This will reset the circuits. Put the battery back in and turn the phone back on. If it still hangs and doesn't load you may have a corrupt boot file. In this case you'll want to contact Motorola. Good luck!

You are going to need to do a Master Reset which resets the phone to factory settings. This will erase all data entered into the phone, your contacts, calendar, etc., but will leave the SD card intact.

Hold down the center button of the navigational pad, and power button at the same time which will trigger the master reset. Follow the directions on the screen.

Once you've performed the master reset, goto the Motorola site to do a full update to your phone. This, in my experience, will eliminate the freezing problems associated with the Motorola Q9M, Q9c, Q9h, etc.

you will need to master reset the phone, this will lose all information on it, contacts everything, but after the reset it will stil be able to make calls etc, just all personal information will be deleted. Hold down center key and power button for several seconds and follow the on screen instruction, will be a creepy black and green coloration

To perform the hard reset, hold down the center select button in the
middle of the D-pad/joypad (the raised silver one.) Then, continuing
to hold it for at least five seconds, press the power button to allow
the device to power up. Continue to hold the select button until you
get a screen which asks if you want to perform the master reset. Let
go of the select button, and press the appropriate soft action key to
respond yes.

ATT

1. Turn the device off.
2. Press and hold the "E" and "Z" keys.
3. Press the Power button once.
4. When screen comes on, let go of "E" and "Z"
5. Press Power button once again.
6. Message that the phone has been reset.
7. Takes a few mins to reset.

I can't tell you how many times this phone has frozen, and unless you've been using a sync program, you're out of luck.

You can do a hard reset, which resets the phone to factory settings by removing the battery to shut down, then put the battery back in. Hold down the middle key on the silver directional pad while powering on. It takes 5-10 seconds but you will see the "Master Reset" option on your screen, follow the directions.