Forum Help

If you want to ask about changing your username, have login problems, have password problems or a technical issue please email forumteam@moneysavingexpert.com

Posting help:

If you want to ask why a word can't be typed, your signature's been changed, or a post has been deleted see the Forum Rules. If you don't find the answer you can ask forumteam@moneysavingexpert.com though due to volumes we can't guarantee replies.

The survey is closing today. Thank you to everyone who's given us feedback on this. It's been very helpful!

----

Hi everyone!

We!!!8217;re running a consultation looking into ways to improve the Forum for everyone, whether you!!!8217;re a long time and/or regular forum poster, someone who posts just a couple of times a month or someone who never posts but lurks instead.

We!!!8217;d like to gauge your thoughts on what you!!!8217;re looking for from the Forum and what is important to you in a brief survey. It should take no more than 5-10 minutes to complete although the more feedback you can give us the more help it will be.

I doubt if I would have picked any of the options on that question had they not been compulsory

”

“

Looking at that survey they are out of the Harbour in a force nine gale,

I gave up filling it in.

”

I'm not really interested in any of the options in Q5. The survey won't let you go past if you leave some blank, and you can't rank 2 or 3 and put all the others at 10.
So sorry MSE, I gave up. You'll have to think of something better to get opinions - or hey - how about starting a thread to ask people - and then reading it!

haven't done the survey but in answer to the question how to shape the future please could you consider

1) Stopping the auto deletion of our long running threads on the OS boards as this is happening with increasing regularity OR find a way to restore them as they usually have useful content such as recipes etc. and it's gone forever according to infrequent replies given when the when the question 'why' is asked.

2) If these deletions are due to excessive 'SPAM' reports find out who is reporting posts as 'SPAM when they aren't and if it's a deliberate action by a single website perhaps give them their marching orders.

3) Please give us 'real' answers when we have queries, 'We can't do anything about it' without the explanation of why is most annoying.

Having said all that I am appreciative of the fact that all of you board guides do this for free and aren't on line 24/24 and are subject to rules and regulations and legal issues that we aren't necessarily aware of so thanks for ALL your hard work which keeps these OS Boards running for us to support and help each other and generally make life nicer all round, and also make us all smile on sad and sorry days.

Thumpers mum was right - if you can't find anything nice to say don't say anything at all!

I had a quick look but survey monkey seems broken in Palemoon in that I can't get any of the box selections to stick. I was hoping it was about the forum and the recent changes to skins etc which we all had problems with. But no, it is more on how I use it for my financial needs, many of the questions are irrelevant to me. I may have another go later but there again I may not.

One removed a post where i was polite and said no they cannot do that, it would be fraud. The person that replied after me was far more abrupt and quite nasty about it. I asked if they removed the wrong post and rather than admit they were wrong they said i could report that post i i wished to. And then threatened to PPR me.

Recently i asked a question having dealt with 2 companies and asked if anyone had received any dodgy calls after dealing with either of them and it appears to have been edited. Not by me.

And oh my god the SPAM... Before they think of anything they need to address that. I had reported a lot of spam before, but now i dont bother and i spend far less time on here than i used to because of it.

Whats the point in clicking the spam button if the system still allows them to create 20+ spam posts??

If a new user is marked as spam even once their post should be hidden instantly and viewed before being allowed back. If a user marks non spam posts then that option should be removed from them.

And dont let new accounts mark posts as spam.. Pre-empt that for them.

From the comments im wondering how long it is before the adverts start.

Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

My contribution to MSE. Other contributions will only be used if they cost me nothing.

haven't done the survey but in answer to the question how to shape the future please could you consider

1) Stopping the auto deletion of our long running threads on the OS boards as this is happening with increasing regularity OR find a way to restore them as they usually have useful content such as recipes etc. and it's gone forever according to infrequent replies given when the when the question 'why' is asked.

2) If these deletions are due to excessive 'SPAM' reports find out who is reporting posts as 'SPAM when they aren't and if it's a deliberate action by a single website perhaps give them their marching orders.

3) Please give us 'real' answers when we have queries, 'We can't do anything about it' without the explanation of why is most annoying.

Having said all that I am appreciative of the fact that all of you board guides do this for free and aren't on line 24/24 and are subject to rules and regulations and legal issues that we aren't necessarily aware of so thanks for ALL your hard work which keeps these OS Boards running for us to support and help each other and generally make life nicer all round, and also make us all smile on sad and sorry days.

Certainly NOT meant as criticism in any way and is meant to just say thanks for the work the guides do which enables all of us to keep using the threads. I think the guides deserve big thanks NOT criticism! perhaps I should have worded it differently and said that the guides work in an unpaid and voluntary capacity giving up their own free time to let us have these boards to use to chat to each other, definitely not meant in a critical way and I apologise if it comes over that way.

Last edited by MrsLurcherwalker; 07-05-2018 at 5:21 PM.

Thumpers mum was right - if you can't find anything nice to say don't say anything at all!

Certainly NOT meant as criticism in any way and is meant to just say thanks for the work the guides do which enables all of us to keep using the threads. I think the guides deserve big thanks NOT criticism! perhaps I should have worded it differently and said that the guides work in an unpaid and voluntary capacity giving up their own free time to let us have these boards to use to chat to each other, definitely not meant in a critical way and I apologise if it comes over that way.

Not bothered about staff engagement as this place is free so we can't expect that. But, survey's like this suggest the owners of Money Saving Expert are looking at cost cutting and the forum would be a place to cut costs. Future Publishing did this with the PC Format forum. Moved it to another setup because they couldn't be bother to manage its old setup which worked fine, then it died. No one posted anymore, the new forum was totally broken and then in 2015 the magazine died as well.

Money Saving site won't go but I fear this is the beginning of the end of the forum. This is just them pretending they actually care what their users think.

Spam, the spam is getting worse, there seems to be no system at all other then relying on members hitting the spam button to stop it. Its not working, money needs to be spent

The banning of members for extremely minor offences. You have lost so many qualified helpful people who gave their time and expertise for free because all someone had to do was report a post that may not have been what they wanted to hear, and bang, yellow card, bang another and bang a ban

Allowing people to have more then one account, this causes untold problems with disruptive malicious posters disrupting the boards and reporting willy nilly

These things stop people posting. I myself barely post now just in case someone takes offence and I get yet another ban, one I won't get back from

Gagging your users isn't working for the forum. Footfall is definitely down. Yes I know DT and the Arms aren't your priority, but it was a place to hang out and have a bit of banter or robust discussion between doing the helpful bit on other boards, they are both dying a slow death

Some of your board guides need to be retrained. You have one who is so rude and scathing to posters that if they weren't a board guide they would have been banned years ago. You have others who delete posts willy nilly, posts that have nothing rude or against the rules in them whatsoever. We have threads pulled for the same reasons - the board guides don't like them so they go

Or do you really have a moderating team reading 24/7 that are quick on the ball for that, yet leave the most obscene reported posts sitting for hours?

There is no constancy across the boards whatsoever

if you lend someone £20 and never see that person again, it was probably worth it

The survey doesn't really apply to me, much. I use the forum because there are a lot of topics under one roof and I can dip in and out of boards. For specialist advice I use specialist forums.

The forum definitely suffers from the amount of disruption caused by spammers and trolls and the, seemingly, inconsistent moderation. And I agree with w06, the forum is moderated (by MSE staff) whatever anyone says.

I don't really see much point of a (poorly designed) survey when you have a Site Feedback board where people have been raising these sort of issues for a while.

How this site works

We think it's important you understand the strengths and limitations of the site. We're a journalistic website and aim to provide the best MoneySaving guides, tips, tools and techniques, but can't guarantee to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong.

This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service.

Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.

We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips).

We often link to other websites, but we can't be responsible for their content.

Always remember anyone can post on the MSE forums, so it can be very different from our opinion.

MoneySavingExpert.com is part of the MoneySupermarket Group, but is entirely editorially independent. Its stance of putting consumers first is protected and enshrined in the legally-binding MSE Editorial Code.