Policy for responsible gambling

At Redbet we believe that sports betting, poker and casino games should be played for fun and entertainment. However, we also realize that gambling can be addictive and that there is always a risk that you can gamble too much.

When a gambler loses the sense of fun that casual gambling is meant to generate it means that he has a problem. He may begin to look at gambling as a way to make money or worse still he keeps on gambling to try and win back money he had previously lost. He often believes that he has special luck or abilities or that his luck may be about to change. When you gamble not just for that rush and you find yourself chasing losses and betting more, the result is a vicious circle of increasing losses and increased betting to recover the losses.

Responsible Gambling Tips

For many people gambling is exciting and entertaining. They make careful decisions about how to spend their time and money, where to go and how to have fun.

Here is how you can control your gambling:

Decide on a loss limit ahead of time and stick to it

Low-risk gambling is a way of playing with very little chance of losing control. The key to low-risk gambling is to realize that "it's only a game."

Never borrow money to gamble

Set a time limit

Take frequent breaks

Balance gambling with other activities

Don't gamble when highly stressed, depressed, intoxicated or troubled in some other way

Only gamble with money set aside for entertainment, never with money for everyday expenses

You can realize you have a problem:

If you are leaving your family alone for long periods of time, in order to gamble

If you arguing frequently with your partner about spending too much time and money on gambling and find that you cannot stop or limit yourself.

If you are gambling family money needed for rent/mortgage, schooling, medical purposes, groceries, clothes, or heat.

If you feel you have to gamble to get to spend time with people you understand?

When you are with your family, at work or at social events, you find that your are constantly thinking about your next bet

If you look at gambling as a way of making money fast.

If your answer to any of the above is "YES" then we suggest that you take action immediately BEFORE it becomes a worse problem. There are many organizations that may help you to control your problem such as:

Actions to take

If you think you have a serious gambling problem you should take the necessary steps to temporarily suspend your account until you resolve your issues. Full details of how to get in touch with us can be found on our contact page.

Should you not wish to suspend your account but just better control your gambling times and spending you may choose to place limits on your deposits, bet amounts and even session times. You can set your own limits and determine how much you can play.

For your benefit you will not be allowed remove any restrictions placed on your account or bets until a minimum period of seven days has elapsed from when you created the limitation. Increase in restrictions will be effected immediately.

Support-line for gambling addicts (run by Gamcare UK)

Helpline (international): +44 845 6000 133

Helpline (from the UK): 0845 6000 133

Website: www.gamcare.org.uk

Gamblers anonymous

Email: isomain@gamblersanonymous.org

Website: www.gamblersanonymous.org

Complaints

Redbet will endeavour to make a Player’s experience with us an enjoyable one. However, there may be occasions where a Player feels dissatisfied with the quality of our product/s or our customer service. A Player may raise a complaint by sending an e-mail to our Customer Service at: support@redbet.com

We will endeavour to handle complaints within 48 hours of receiving them.

A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the Player’s identity and gives all relevant details giving rise to the complaint.

If you are not content with the Gaming Operator’s handling of your complaint, and you are a UK resident, you may submit your complaint to eCOGRA using their ADR service. A process description of the eCOGRA ADR service is available here.

If you are not content with the Gaming Operator’s handling of your complaint, and you are not a UK resident, you may submit your complaint to Malta Gaming Authority at support.mga@mga.org.mt (in respect to all matters except; Poker by OnGame and the Live Casino).

Preventing Underage Gambling

It is illegal for anyone under the age of 18 to gamble. Redbet/Whitebet/Heypoker takes its responsibilities to prevent access by persons under the permitted age very seriously. We make it perfectly clear in our Terms and Conditions and in the account registration process that underage gambling is illegal. We reserve the right to carry out verification checks to ensure that all account holders are at least 18 years old and may suspend an account until adequate verification is received.

If you feel that you need an activity control to monitor your playing, simply contact our support. After 60 minutes of playing a pop-up window will appear, showing how much you have wagered the last hour. You will then be asked to confirm wether you would like to continue playing or not.

Sportsbook - sports betting and live betting

Redbet Sports Betting brings you the best in fixed odds and live betting, with hundreds of sports events to choose from and a massive range of multiple bet options for live events. Bet on all matches of the major European Leagues: UK Premier League, Italian Serie A, Spanish La Liga or German Bundesliga.

Live Casino - play with live dealers

Welcome to our live casino. Play your favourite Casino table games from the comfort of your home with live dealers. Be right in the middle of the action - watch over online video how the dealer spins the roulette wheel, deals the cards or rolls the dice. All games, including Roulette, Blackjack and Baccarat, are happening for real, nothing is simulated by software, all the results are 100% authentic. You can also chat directly with our charming dealers while you play - just like in a real life casino! Take a seat at one of the tables feel the trill of live casino!

Mobile Casino - your favourite games on the go

In our mobile casino you can now play your favourite games on the go, on your smartphone or tablet. Our mobile casino has been developed for the latest technology, there are no compromises in terms of graphics, sounds or fun - all games are 1:1 transported from computer to mobile phone device. So you'll enjoy our games on either your iPhone, iPad or your Android smartphone as much as you did on your computer. Currently we offer mobile versions of Roulette, Blackjack and 10 different exciting video slots! We are constantly adding more new games. Wherever you are, be it on your commute to or from work, waiting at the airport or just kicking back at your local pub, you are only click away from the thrill of our casino games!

Online Poker - for both PC and Mac!

Redbet Poker offers the Ongame Network. The best thing is, you can get up to $2,500 bonus! Learn more about the details of the bonus offers and the Redbet . Play at Redbet to get the best of poker: plenty of promotions with monthly rake races, tournaments and freerolls as well as regular poker bonuses, and bad beat jackpots.

The poker software on Redbet.com is powered by Ongame Network Limited. Ongame Network Limited has been Licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner. Third party gaming operators approved by Ongame Network may operate under this license. Evoke Gaming Ltd and thereby Redbet.com is an approved platform subscriber for poker.

The live casino software provider Evolution Gaming is certified by the Alderney Gambling Control Commission.

Recently asked questions

If we have offered you freespins in an email or similar they will be ready and waiting for you in the promoted game. Open this game in the Casino Red section and you will find them!

When do I receive the daily freespins?

The daily freespins are added every day between 10.00-12.00 AM. Simply open the game of the day (here) and you will find them!

How do I activate my betting bonus?

You submit the bonus code in the bonus field upon your deposit. The bonus will then activate on your first bet with 1.5 in odds or higher. Now you will find the bonus money on your betting account. You can follow the wagering requirements of your bonus here.