CC Attribution 2.0 Belgium:You are free to use, adapt and copy, distribute and transmit the work or content in adapted or unchanged form for any legal purpose as long as the work is attributed to the author in the manner specified by the author or licensor.

Content Metadata

In 2016 Mozilla did a qualitative exploration project into the experiences andmotivations of community members from several different open source projects. The results have been crucial in understanding what we are doing well, not sowell and what others are doing better in open source engagement. The presentation will go through the identified motivations and experiences aswell as present the 4 persona's that were developed. The research will giveyou concrete understanding of how people engage with new open sourceopportunities and set examples for how to use the research in your owncommunity work.

innovation and opportunity and it has to be like a key part of everything we do we can't do anything alone we're simply not big we're strong enough but the realities of day-to-day life is that when the teams are shipping code and things need to be fixed sometimes this aspect of openness can seem like it gets more tedious than it gets effective in working in open ways and so we really wanted to understand how we create a better experience and that's a better experience of people who

00:55

want to contribute to the Solaris mission and the stuff that we do but it's also a better experience for the people in design and UX world that we start off by understanding people's needs so there are motivations why do they do something because when we understand that we can design better experiences for them so that was the ground kind of idea of this project is really how do we create a better experience for contributors who want to help with Mozilla's mission around the world a really good way of starting to understand people's motivation is to ask them so we had a lot of interviews 26 in in total that were between an hour we did these interviews that we focused

03:28

on their stories so it was a lot about getting them to tell us stories so that we could understand how they first got involved was the things that kind of motivated them to get in go but also telling your stories about when things have been really good like what were the things that were happening when this was really good what were the things that were happening when this is really bad from a kind of social science perspective if we do that because once we get people to story tell we can normal as they have so the story [Music] interesting for the and he was and how he moved forward in his career making sure that everyone had access to the

04:51

different areas that we saw and it continues the project it's like having a it's like having this kind of it was taking part in something that was bigger than themselves when I say that to my friends and so I will do it and the way we share knowledge that hopefully we all believe fosters innovation in some form and having a key part of why people really stay is the ongoing recognition that happens and again this can be very different as we've talked about here for starters when you're just starting out like something like a stickers ride can be immensely important to just show your relationship but once you get language contributors and Lamberton relationships it really is about the kind of tacit recognition that happens within the group and within the community as well interesting here's one of the guys who was that guy and so the way we make sure

09:01

that we look at these different motivations is that we cross through them things that look like and this is complex right like it's not like one person is just inspired by learning and the other person is just inspired by recognition so the way that we try to kind of minimize the complexity in this which is in social science what we call a bit of a finger and air exercise but tends to work is that we took each individual's we talked to and on each of the scales of these five motivations we gave them the score from one to ten so what is most important what is least important for them

09:43

[Music] [Music]

10:19

that's it's much easier for them and that's why I was like my teacher had

11:20

said you need to be part of deaf communities and this young female had no idea what that meant and social deaf communities and open source came up and hence she got involved and has now been like a contributor for five years so sometimes it's it's very random kind of ways that they get into it but maybe it's so that they can build up their skills and networking and get things that they can put on their CV and show and move their careers forward with however they stay in open-source because they get enticed by the community and they get enticed by that recognition and status that they can get when they have being able to say you [Music] know I just one of those things and open-source is a way for them to get that with more people but they stay because this is really ongoing source of learning for them they feel like they can keep like up in the polls I don't know how you say that but they can keep up to date and they can learn new things and this is the citizens and [Music] because they care about their just being able to do this and seeing this what

14:40

this means because happening is that we sat down with does this mean for you [Music] some general trends that pretty much every open source was this idea of

15:28

showcasing the value exchange reviews is because it's super important the key things that we saw we talked to people is that in the beginning of their engagement with communities they didn't really understand the benefits to the full extent that they do when they're involved so when they okay [Music] [Music] some of our foundation people have built a site that basically gives people a better an idea of what can I like contribute to what can I do to see where people are that you can different projects third recommendation show how you can make a difference for the mission and this is basically focused a lot obviously on the kind of citizen group that we talked about but this idea of highlighting that Messiah is obviously about but we do a lot of other things like that literacy like working on projects to connect

18:52

[Music] [Music] [Music]

19:47

it's online it's it's open-source and if you want to you can do this here and if you have any

20:41

questions or comments that is she is not

20:49

she has a newborn baby and so she's stuck [Music] [Applause] [Music] [Music] [Music] [Music] [Music] you understand why so we're using us to understand why using the quants to go back and look at the how and canvas actually be replicated in large scale can we see this back in the survey and that's how we're doing [Music] [Music] so that's my mo because they're looking for interviews and it's gonna do more of these as well frustration yeah so the question was if we've looked into the negative blog post or on add-ons to understand more about how the community is feeling right now and the answer that is that Mallika is also running some like basic content scraping to understand sentiment analysis online so we'll probably appealing that but again reach out to her to understand more about how she's doing [Music] I couldn't and did you ask what inspired us to get involved yeah so we did in the beginning of this reach out to quite a few different open source communities because we wanted to talk to people from from different areas doing anything to say we haven't reached out by any means to all of them and that is probably something that we should consider but we haven't done that the side with the the