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Check inn was swift and the free Roam bus tickets were great. Hotel was very clean and we liked the smell of the log fireplace.

Our room was spacious, but the bathroom décor was in need of a few decorative touch ups. The beds were comfortable, and our room faced the rear street. Extra pillows stashed in the cupboard were an added bonus, and the hotel became nice and quiet after about 10pm which added to our sleep quality.

The hotel is Located about a 15 minute stroll from downtown and the free Roam cut this distance to just 2mins. The Stop is also just outside the hotel with a digital display advising the arrival of the next bus.

The Keg restaurant and Bar were both good but we found the Bar really need to be bigger or better policed by staff to maximise the seating.

We found most evenings that a lot of people were opting for bar meals as the Keg restaurant was full. Even at 7pm all the tables and bar stools were taken by people eating, with no room for those just wanting a drink. We had to stand for over 30 minutes drinking whilst waiting for a seat. I think the bar stools should be used for those just having a drink and the tables allocated for eating.We counted at least 3 tables which could seat four being used by just one single diner.

Stayed December 2013, traveled as a couple

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Ask WeWantAnotherHoliday about Banff Caribou Lodge & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Nice hotel. The whole hotel smells like woodsmoke, but I like woodsmoke so no problem there. The breakfast package was a bit sketchy. We went down...not breakfast buffet like the website says..you just get seated and get to order something from part of the menu during the weekdays. Room was nice kinda a weird shape and a long walk from the elevators. We did the spa too and the pool was nice. Nice underground parking.

Room Tip: ask to stay up high if possible.

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Stayed November 2013, traveled with family

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Thank MountainMan31

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Ask MountainMan31 about Banff Caribou Lodge & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stayed at the hotel over Christmas, this was our third stay, every time the hotel has been clean the staff have been really polite and more than helpful with all our requests. The amenities are great with the spa and pool Second to none for a hotel this size. The added bonus is also having the Keg restaurant attached. We would only ever use this hotel on any of our future stays at Banff.

Stayed December 2013, traveled as a couple

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Thank dazjacks

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Ask dazjacks about Banff Caribou Lodge & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pros:Easy to locate/access when you first come into BanffFresh lodge atmosphereFriendly StaffThe Keg restaurant downstairs puts on an amazing breakfast buffet for a fair price.

Cons:Long walk into the centre of town, but refreshing the time of year we traveled (end of March)Tight parking, the underground parking is full of pillars and its a tight squeeze into some of the spots, park carefullyRooms a tad small, we did not do any upgrades, just a basic room

Overall a nice hotel in the beautiful town of Banff. Do have the breakfast buffet, it's wonderful.

Stayed March 2013, traveled as a couple

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Thank Ellebea77

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Ask Ellebea77 about Banff Caribou Lodge & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We spent New Years Eve at the Caribou Lodge. Room was so extremely hot and smelled of wood smoke. The fire alarm went off at 2:30 am, false alarm thank goodness.The manager made our stay worthwhile after hearing our numerous complaints, gave us 1/2 off room and free breakfast, very accommodating for sure. Pleasant surroundings, hope they check out the fire place and the heating.

Room Tip: Not a pool for those travelling with kids wanting to "swim". It is a hot tub, and it is sm...

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Stayed December 2013, traveled with family

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1Thank M T

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Ask M T about Banff Caribou Lodge & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I’d like to apologize on behalf of the Caribou Lodge for the unpleasant experience you had over New Years Eve. Unfortunately we were not able to identify those who caused the false alarm; however, we are hopeful that we managed to mollify any poor experiences that resulted from it. We’ve forwarded your concerns about the heat and smoke that also affected your stay to our maintenance department in order to try and avoid this in the future as well.

I would also like to mention that the Caribou Lodge is part of the Banff Lodging Company, which has multiple properties including ones which do have swimming pools should you be looking for this during a future visit to Banff.

It is great to hear that upon learning of your negative experiences that our team was able to make up for some of the errors you experienced while here and we hope that you’ll give the Caribou Lodge another chance in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I stayed at the Banff Caribou Lodge & Spa for several nights in December for work-related meetings. Nice ambience (huge fireplace in the lobby), underground parking, great spa (had a wonderful massage and pedicure) and beautiful "hot pool" (big hot tub), good meeting facilities, and nice to have The Keg restaurant on the main floor. Cute rooms with nice bedding, although the regular rooms are a bit on the small side. Nice location in Banff, right on the main avenue.

Room Tip: Ask for a balcony suite!

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Stayed December 2013, traveled on business

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Thank shaqthom

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Ask shaqthom about Banff Caribou Lodge & Spa

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Just got back from an amazing weekend in Banff. Had booked online, for my fiancés birthday. When we arrived, we were surprised to find out we had been upgraded to a suite. The room was gorgeous, loved the Jacuzzi, fireplace and Christmas tree. The staff at the Caribou Lodge toke the time to make this weekend special, he was given a handwritten Birthday card , and a bottle of Champagne. Was the Perfect Weekend away ! Would Stay here again and again

Stayed December 2013, traveled as a couple

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Thank Kristina F

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Ask Kristina F about Banff Caribou Lodge & Spa

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The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay....more less

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Also Known As:

Banff Caribou Hotel Banff

Banff Caribou Lodge And Spa

Caribou Banff

Caribou Lodge Banff

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