Payment Methods

The payment methods you can use depend on your billing country and what you're buying. Whenever you're making a purchase, you'll see available payment methods on the checkout page or on your invoice—just choose your billing country and take a look.

Credit or Debit Card

Using a credit or debit card is an easy way to pay for any plan in any country. We support several card types.

Pay now: select Credit or Debit Card on the checkout page.

Pay by invoice: select Invoice on the checkout page and confirm your billing details. Then go to your Transaction History and click Pay Invoice to pay it by card.

Direct Debit (SEPA)

You can pay using Direct Debit for any plan. Direct Debit is widely available across Europe. This payment method isn't available in the United States.

Pay now: select SEPA (Direct Debit) in the EU, or Direct Debit in the UK, on the checkout page.

Pay by Invoice: select Invoice on the checkout page, then go to your Transaction History and click Pay Invoice to pay it by SEPA or Direct Debit.

Wire Transfer or Direct Bank Deposit (ACH)

If you’re buying an annual plan, you can pay by Wire Transfer or Direct Bank Deposit (ACH) in any country except Egypt.

Pay now: you won’t be able to add your bank details on the checkout page. Instead, you'll need to pay by invoice.

Pay by invoice: select Invoice on the checkout page and confirm your billing details. Then go to your Transaction History and click Pay Invoice. Our bank details and steps for making the payment are listed on the invoice.

Check

If you’re in the United States, you can pay by Check for annual plans. Outside of the US, the option to pay an invoice by check is only available for some plans and countries.

Pay now: not available, you'll need to pay by invoice.

Pay by invoice: select Invoice on the checkout page and confirm your billing details. Then go to your Transaction History and click Pay Invoice. Our address and instructions for completing your payment are listed on the invoice.

Local Bank Transfer

Outside of the United States, you can pay by Local Bank Transfer for annual plans in certain countries.

Pay now: not available, you'll need to pay by invoice.

Pay by invoice: select Local Bank Transfer on the checkout page, then go to your Transaction History and click Pay Invoice. If you selected local bank transfer on the checkout page, you can only pay the invoice by local bank transfer—you can't pay the invoice by credit or debit card.

PayPal

You can pay using PayPal for all plans, in some countries. PayPal isn't available in the United States.

Pay by invoice: Please don’t choose the Invoice option on the checkout page. You’ll need to select PayPal on the checkout page since you can’t pay an invoice by PayPal.

Making a Payment

Pay Now

Find the payment method you want to use above and see if you can use it to pay now. You'll enter your payment info on the checkout page and submit your payment. Then your account is all set!

Pay by Invoice

See if the payment method you want to use has an option to pay by invoice. If so, choose invoice on the checkout page and fill out your payment info, then we’ll email you an invoice to pay. Click Make Payment in the email, or open the invoice from your Transaction History tab. Payment methods and instructions for making the payment are listed right there on the invoice.

TIP! Each payment method has a different processing time that might affect when you get access to paid features in your account.

Supported Currencies

The currency you’re charged in depends on the billing country where your payment method is located. Before you complete a payment, we make sure to clearly display your billing currency right above the Confirm or Pay button.

Purchase Orders

You can add a purchase order number to your invoice. However, purchase orders aren’t valid forms of payment. In order to activate your account, you’ll need to pay using one of the accepted payment methods listed on the invoice.

SurveyMonkey Audience

You can pay for SurveyMonkey Audience responses by credit or debit card. Or you can pay using Audience Credits by paying an invoice upfront, then use credits to pay for individual projects. All the details on how to pay, payment methods available, and where to send payments is right there on the invoice.

SurveyMonkey Billing Information

Payment methods, instructions, and SurveyMonkey bank details are all located directly on your invoice. Please send payments according to the information listed on the invoice. If you need additional business information for accounting purposes, you can check out our Contact Information for Payments.