Ipsos "Hold Pay," Can't Get Answers

I did several "Visual Standards" shops for them, and a few of the stations had been de-branded. I submitted the reports to Ipsos, along with the required two photos, yet three of them got marked as "Hold Pay." I can't seem to get an answer from my scheduler, who said I didn't have to worry if I didn't hear from an editor. Well, I am worrying, because I want the ~50 bucks I worked for! Any advice?

All Hold Pay statuses I've received have resulted in not being paid. I have a short list of Hold Pays dating back years I see every time I look at my payment info. They are for jobs that were closed locations that were supposed to be paid a small "go to" fee put on HOLD PAY and never addressed. Contacting people at IPSOS when I have had a problem has been nearly impossible. You might be able to convince your scheduler to talk to someone at IPSOS asking them to contact you, but even then I've never gotten a response back from the MSC. If you do a search, others have listed email addresses of people at IPSOS to try but I've never received a response back from any of them. Maybe you'll have more luck.

I had an issue with a "hold pay" for an unmanned gas station (which I had driven a long distance for), after I had told the scheduler in advance that it was unmanned, and asked if I would be paid the full fee before I made the trip. She checked with the project manager, and assured me that I would get full pay. It was listed as "hold pay" and I was never notified. After I emailed, the scheduler said she would check with the project manager and get back to me, but never did. After emailing the scheduler, project manager, another manager, and the general email address numerous times over a two month period, they finally did pay me after I forwarded the project manager the email from the scheduler assuring me that I would get full pay (which I had previously already forwarded to them).

I was never given any answer as to why I was paid promptly for the one unmanned station I did that day, but not for the other.

Maybe they bit off more than they could chew with their big gas client? Maybe they were unaware of how much they would have to pay route shoppers to get the large number of rural stations done, and maybe their client agreement did not account for these high fees?