POSITION SUMMARYThe supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical interventions supporting our members. Accountable for meeting the financial, operational, and quality objectives of the unit. Position is full time Monday-Friday. Looking for someone who enjoys working in an office setting in a high energy and motivated team environment.

Fundamental Components:

Current, unrestricted RN license required

Experienced Supervisor

Strong Customer Service Skills including sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members

Excellent proven clinical assessment skills with ability to make good decisions and exercise sound clinical and professional judgment as well as manage multiple priorities

Good time management and organizational skills along with the ability to manage continually changing priorities are needed

Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking

Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care

May act as a liaison with other key business areas

May develop/assist in development and/review new training content, may collaborate/deliver inter and intradepartmental training sessions

Develop, initiate, monitor and communicate performance expectations

May act as a single point of contact for the customer and the account team including: participation in customer meetings, implementation, and oversight of customer cultural requirements, and support implementation of new customers

Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical, and performance skills

Assess developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams

Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance

Consistently demonstrates the ability to serve as an model of change agent and lead change efforts

Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed accountable for maintaining compliance with policies and procedures and implements them at the employee level

Computer skills including navigating multiple systems and web-based applications, use of mouse and strong keyboarding skills

Flexible Scheduling

Working with a dedicated blended team

BACKGROUND/EXPERIENCEdesired:

Supervisory Experience is required

4-6 years clinical experience is required

3-6 years of proven leadership experience is required

Strong computer skills: Word, Excel, Outlook

Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written formats

Ability to evaluate and interpret data

EDUCATIONThe highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.