I’m also back to fighting with school staff. I swear, they started it!

I’ve mentioned before that I am a product of the New York City public school system, among other things. I got a good education. Partly because I had access to quality gifted programs, partly because we weren’t in the absolute worst district (we’re number two!) and partly because I had a mother who worked in education, knew the system, and knew her kids’ rights. She also knew not to believe us when we said we didn’t have homework.

Most of the kids I work with aren’t so fortunate. We can talk about kids getting lost in the shuffle, who don’t get to live up to their potential, all that. But then there are the kids who just get completely left behind, because they’re not even in the right classroom.

Not the little weirdos who wander into the wrong room well into December. (That wasn’t just me, right?) The kids with special needs who are expected to sit in a mainstream class that’s in no way suited to their needs. The kids for whom individualized education plans (IEPs) were created.

“Oh, come on SJ. They’re saying everyone has ADHD these days, they don’t all need a special class!”

For the last time, who are you and how do you keep getting access to my blog? If you don’t spend much time in schools, you might think I’m talking about kids with a slight behavioral problem whose parents want the latest, hippest diagnosis.

I hope “she’s caught the vapors” makes a comeback, I really do.

But I’m talking about kids who, no question, need services.

I work with a visually impaired child who was expected to take his state exams without any special equipment and without any additional time.

I work with a girl who was told that she had dyslexia from the time she was in kindergarten, whose mom couldn’t get the school to evaluate her for three years.

I work with parents who were told that they didn’t need to request an evaluation in writing, only to find out months later that yes, they did.

I work with parents who were told not to bother having their child evaluated, they need to transfer them to a special school because the current school can’t meet their needs. (What do you need to effect that transfer? An IEP!)

I work with kids whose 504 plans (IEP lite) have been completely ignored.

And I work with many, many children whose parents had concerns, and wanted their kids evaluated, and were made to wait and wait and wait. It can take a full year.

It’s not supposed to, legally. But what’s to stop the school from losing (I am giving them the benefit of the doubt and not using sarcastic air quotes) the letter the parent wrote requesting the evaluation? Three times, in one case.

Parents can pursue outside evaluations. But for people with no money to pay out of pocket, chronic insurance problems, and little time and money to travel to even more appointments, it’s not usually an easy option.

The most important thing, I’ve learned, is to know what your kid is entitled to. Know the law. Tell them they have sixty days to get this done. If they disagree (“oh no, it’s actually ninety”) let them know you’re happy to use the Google right there until you sort this out. That phone in your pocket is not just a Candy Crush machine, don’t be afraid to break it out! Ask staff members, “is the case still in compliance?” They will get chills, and know you mean business.

And get other people on your side. I have seen the way some school staff ignore parents I work with. I’ve seen how they change when I walk in with that parent. Some parents are intimidated by their kids’ schools. Maybe they didn’t graduate themselves, and feel out of place. As much as we want to empower families to do it themselves, sometimes we need to advocate.

That’s how my weekly calls to one school started. I just wanted to check in on progress! My hope is generally that they’ll get so annoyed with me that they’ll give me what I want just to shut me up.

School SW: “Well, I told the mom we’ve had a lot of requests and are extremely busy with IEPs.”

SJ: “Yes, I understand. You have sixty days to complete it, correct?”

SSW: “Yes, that’s right.”

SJ: “Ok, great! So she submitted it the first day of school…let me just get my calendar out and we can count to exactly when we can expect this to be done…”

SSW: “Sure…I mean we are really swamped with requests…”

SJ: “Oh, I understand, we’re all so busy. November 8th! That sounds doable. I will look forward to hearing from you. I wasn’t able to talk Ms. M into filing a complaint with the city when the school failed to have this done last year, so I’m so glad we’re doing the evaluation now!”

Then I had to reassure this meek, deferential woman that there is a fine line between rude and assertive. Occasionally I cha cha slide across it, but there’s nothing wrong with strongly advocating for your kid.

Now, was it this school social worker’s fault? No. The school has a psychologist one day a week. The psychologist has four other schools to serve. She’s there to provide services, and she’s not the enemy. So we need to demand better for our kids (whenever the government comes back.)

In the meantime, we need to do for our kids. We need to work with the system we have now, while agitating for change. Know your rights. Don’t take no for an answer.

So often, the only way you get what you need in this field is to kind of be a pain in the ass. No one wants to, but you have to. Lots of people don’t check their voicemail. Or they don’t answer their phone. Or check their email. They might not even go here.

So you have to be “proactive.” That’s the nice way of saying “stalker.” It’s fine, no charges have ever stuck. But it’s the way things get done.

I’ve even been guilty of it. Sometimes phone calls slip through the cracks, as much as I pride myself on actually responding to those who reach out. I love getting surprised “oh, thanks forgetting back to me!”s. And it happens routinely. I’m always astonished when other service providers actually answer their phones and I don’t get to use my pre-rehearsed voicemail message. “Hello? Oh, oh my god. Yes, hi. Why was I calling again…” I would be more coherent if I ran into Ryan Murphy on the subway and he asked me to originate the role of the singing sex educating social worker on Glee.

Not that I’ve considered that. Anyway.

You need to stay on top of people. When I get a new referral, the first thing I do is call the new client. Then I call the referral source. Then I email the referral source, copying her supervisor and my supervisor. Then I call the referral source’s supervisor. And of course I write all this up.

When I started here, I would’ve thought this was obnoxious. But it’s a matter of course. People are busy, and you need to remind them that you’re waiting and that you’re invested.

Sometimes, though, people aren’t prepared to deal with it.

Again, I’m guilty myself. I got annoyed recently when a guidance counselor called me. The first call didn’t bother me. I was in a meeting, and called her back within a half hour. I left a voicemail, as she didn’t answer. She happened to call back when I had stepped away to pick something up at the printer, and I called her back within two minutes. “Oh, finally!”

Hmm…all right. Do not appreciate your tone, lady. Though I get how it is when it’s your emergency.

But then…later that same day…

I had referred a family for a mental health evaluation, and hopefully, follow up services, for the teenage son. The hospital wouldn’t admit him, but he had a pretty serious history of violence and self harm. The mother told me a very believable story of phone tag with the mental health agency’s intake worker, explaining why the appointment hadn’t been scheduled yet. The mother got through to her once, but the intake worker said she was too busy and would call later in the day. Then three days want by. It was so believable as I’d been involved in a similar delightful game.

I wasn’t “it,” but I called back anyway. Proactive, remember?

“Hi, this is SJ from Anonymous Agency, I referred this child last month and just wanted to follow up and see if his intake was scheduled.”

Weird, she always answers for me. And I remember when clients have working phones.

She then started aggressively telling me the phone number she called for this mother. She told me my phone number. Halfway through her barking out the family’s address, I realized we had gotten off track. I wasn’t calling to question her outreach efforts. I was calling to make sure this family got the services they need.

She didn’t take that statement in the spirit it was intended.

“Well their referral is closed for the next three months. Send them somewhere else, I don’t know.”

I seem like a real sarcastic asshole, I know. And often I am. But not to clients, and not unprovoked.

There is no reason to talk to people like that. What cause do people have to answer the phone ready for a fight?

People love to talk about how busy, or stressed, they are. One of my most important lessons of adulthood has been–who cares? You’re not special. Everyone is busy, everyone is stressed. Very few people you speak to are sitting at their desks, feet up, luxuriating in a lack of paperwork.

I can deal with some rudeness. I write snarky blog entries and bitch to my coworkers. But if she’s talking to me like this, why wouldn’t she be talking to clients the same way?

That’s why my supervisor called her supervisor. It might sound like juvenile tattling, but we absolutely cannot let these things slide. If people are this miserable, they need to move on. Work at Starbucks and passive aggressively fuck up latte orders if you really hate the world that much. Don’t put yourself in a position where a child is denied needed mental health treatment because you’re too grumpy to do your job and engage with people.

Burnout and frustration happen. We have to learn to keep them in check. This wasn’t my first experience with a service provider like this. I hope maybe it can be the last, though.

Children are great. I mean, they are the future. They’re made of sugar and spice and shit. They give your life meaning. At least, that’s what people tell 29 year olds who haven’t gotten around to procreating yet.

Kids are delightful, and adorable. But they’re also difficult. You have to teach them eeeeeverything. They always get it wrong at first. This might sound harsh, but it’s true. Potty training, shoe tying, not leaving Lego on the floor…honestly it takes forever. But eventually they get it, and you both get to feel an overwhelming sense of pride and accomplishment that the childless can only dream of.

Then the kid smacks you in the face and laughs.

Discipline. It’s not easy. But there are ways to not be terrible at it.

There are more than two options, for starters. From what I hear from lots of people, you are either whipping your child with an extension cord while she kneels on rice (I’m sorry, I know it’s “cultural,” but that is sadistic and a waste of a good starch) or letting them run the streets, pick their own bedtime, and asking them if they need a timeout for doing heroin at the kitchen table.

You are allowed to discipline your kids. You’re even allowed to spank your kids. Parents have given their toddlers a swat on the butt while I was in the room, even. It’s ok. If you’re resorting to spanking when the kid is a teenager, something’s gone wrong, and you’ll find it not working and pretty weird, but still.

You are allowed to discipline your kids. You’re not allowed to beat your kids with objects. You’re not allowed to leave marks and bruises. I’ve said this before, but I’m saying it again because it never seems to get through and I will get at least one comment complaining about how you’re not allowed to discipline your kids. You’re allowed to discipline your kids.

A lot of the parents I work with got hit as kids. When they’re really honest, they acknowledge that it wasn’t a whole lot of fun, or particularly effective. But they usually say it was just what they needed. “I was running the streets at 14, fighting and getting arrested, so yeah my mother beat me.” Good point. But she’d been beating you since you were two, and this behavior didn’t stop until you were 23, so…

Parents we work with usually recognize that they need to stop hitting their kids. Because it’s gotten out of control, because the kids have outgrown it, because they don’t want another case, whatever. Learning new ways isn’t easy, though.

Before you ask, no, I don’t have kids. But outside perspective is valuable. Sometime you get so caught up in the day to day battles (we’re all picking those battles, right?) that you need a reminder. Also one taken groups of fifteen to twenty adolescents to the mall and the zoo, by myself, and never lost one. So I do know some things. And sometimes, people just have to be open to common sense.

I work with teenagers who have been “grounded” for months. It either starts out way too harsh–you came home at 4:15 instead of 4? No leaving the house for two months!–or it starts out reasonable and time gets added on. “Oh, you rolled your eyes at me? That’s three more weeks!” It gets to a point where the kid an the parent can’t remember what the kid did wrong. It’s just the status quo–this person is only allowed to go to school and come home. At that point, this is not an adolescent, it’s a maximum security prisoner with nothing left to lose. Parents ask me all the time, “well, she’s already not allowed to do anything, so what am I supposed to take away?” Hmmm…perhaps this is the problem?

Time outs and sticker charts get a shitty reputation. A time out is “soft.” It’s not real discipline! Who cares about sitting in a chair for a few minutes? People who say this, of course, have never seen a three year old attempt to sit for THREE WHOLE MINUTES.

The thing that really gets me, though, is that parents try to get too creative. There’s usually a reason you tell your kids to do something. Leave your sidewalk chalk outside? Yeah, it probably won’t be in good shape tomorrow. Insist on fighting sleep? Ok, you’re gone be hella tired when I still get you up on time for school tomorrow. Refuse your coat? Oh yeah, it IS cold out now that you mention it. You want to lay on the sidewalk and have a fit instead of walking with us? Ok, bye! My my my, but you caught up quick.

Obviously this doesn’t work with lessons like staying out of the street, or that Windex is not as delicious as it looks, but natural consequences go a long way.

So does treating kids like functioning humans. If you want to do something, you have to earn it. It’s a valuable skill to teach your kids. A friend at a 30th birthday said out loud, “I’m going to eat some salad, that way I can have chips.” Don’t you think it all the time? “I’ll clean the bathroom, then I can watch Orange is the New Black before everyone on Twitter reveals all.”

No, your social worker doesn’t know all. There’s no magic discipline cookbook, or everyone would follow it and we would bake a cake out of rainbows and smiles. You know your kid best. But if what you’re doing isn’t working, it’s best to at least be open to suggestion. Sometimes we make sense, even if we don’t have kids.

If you follow me on Twitter, or work with me, or are my Facebook friend, or if I ran into you at the gas station yesterday, you already know–I passed my LCSW exam. Thousands of clinical hours, hundreds of dollars, a pain in the ass application, and a really nerve wracking, long test that I did not allow myself a bathroom break during, and here I am.

There was this other exam happening on Tuesday, I heard. You might have as well, especially if you’re in your late 20s/early 30s, have an awareness of social media, and friends who made admittedly questionable grad school choices. If not, *spoiler alert* it was the bar exam. They only offer that a couple of times a year (or something, I wasn’t really listening) so it’s a bit of an event.

The Association of Social Work Boards (ASWB) exams for the LMSW and LCSW are a little more low key. You can take them whenever you get an appointment, so it doesn’t make the papers. But you do still have to pay a lot of money for the privilege of taking it, turn out your pockets and roll up your sleeves to be searched for notes before you go in, and I think you get tased if you try to use the bathroom without an escort, so we know it’s legit.

People, aside from us weirdos, don’t talk a whole lot about this exam. When I was in a violent panic studying, I was perturbed by the lack of reliable information. You know how when you go into Barnes and Noble, assuming you’ve never heard of Amazon, there are rows of study books? Official looking tomes for the LSAT, MCAT, SAT, GRE, all that. Look for one from the ASWB. Find it? If you did, where? I couldn’t. I heard them saying this would “compromise the integrity of the test. Riiiight. Don’t worry. Charging $75 for a single online practice exam, though, is dripping with integrity.

So here are my tips, free of charge, exactly what they’re worth.

1.) Take is as soon as possible. The LMSW exam, you can take that almost immediately after you graduate. Do it, if at all possible financially. You might think you want some time to work, or relax after all that time in school. But months become years. Remember what you learned in tenth grade trigonometry? Yeah, me neither.

2.) “Don’t pay for a class! Join a study group. Do practice exams exclusively. I mean, take a class, that’s what you should do!”

Everyone will have a suggestion for you. By nature of taking this test, you’ve completed college and graduate school. You’ve taken standardized exams. You have probably learned what works for you. Do the thing that makes you comfortable and don’t care what other people say. I paid that goddamn $75 for the ASWB online practice exam. I had to! It’s how I learn, and passing that helped my hysteria subside. My coworker went to a Meet Up group. Personally, I’d rather supervise a Druidic ritual, but it was what worked for him.

3.) Don’t tell people when you’re taking it. If it goes well, you get to surprise and dazzle them. If it goes poorly, you get to reveal in your own time. You won’t have to hear, “Are you ready? It’s tomorrow, right?! How did it go?! DID YOU PASS?!?!” Tell your supervisor, tell your boyfriend, tell your dog (that was my way) but keep it elite.

4.) If your agency gives you the day to take the exam, schedule it for the morning. You’ll be happy to have the rest of the day to mourn/revel. Since you haven’t told anyone, if it doesn’t go well you can just tell your colleagues you were sick.

5.) Even if you’re an atheist, or an agnostic, or a Jehovah’s Witness, whatever, when your aunt offers to say a novena for you, let her.

6.) Don’t cram to memorize the DSM. You’ve either just gone to school, been working in the field, or both. You know more than you think. But remember a few crucial things, and when in doubt, pick them:
-Seek additional supervision.
-Explore your counter transference.
-Assess for suicidal ideation.
-Report suspected child abuse to the appropriate authorities.
-And for fuck’s sake, talk to your drunk coworker before ratting him out to the supervisor.

7.) Have a playlist ready. Chill on the way there, party on the way back. (Or, chill on the way back too.) Hint- for a celebratory trip home, Queen’s “We are the Champions” on repeat will suffice. You can replace “we” with your name for extra fun. Not that I did that. So lame. But get yourself as relaxed as possible with The Lumineers on the way there, and you’ll be more likely to sing along to Beyonce’s “Diva” on the way back.

8.) Remember that you’ll be fine. It’s a hard, tricky test and plenty of smart, competent people need to take it more than once. But you will pass, even if it takes a time or two.

And when you do, crank that playlist and celebrate the shit out of it.

If you have teacher friends, surely you know what Wednesday was. (Aside from marriage equality day–yaaaay!) It was the last day of school here in New York. Those kids and teachers were all out celebrating the fact that they won’t have to see each other or bubble in an answer sheet until September. Or until next week, in cases of summer school.

Some kids, of course, won’t be back in September. Because they’re graduating!

If I may wax poetic for a moment, graduation is a big fucking deal. Especially in the Bronx, where we consider fifty percent of high school students graduating within four years to be a glorious improvement. A sad few of my teens have graduated high school, or are on track to do so. More are successful with GEDs, but that’s still a tough route. As for college…all who graduate college while working with me will get a free vacation to Fiji.

Graduation is rare. It matters. A lot of families don’t get to experience it. Their kids don’t walk across the stage and get their diloma as the entire family cheers for them, despite being specifically told to save their applause for the end. So, it seems, people kind of take what they can get.

I recently stopped by to conduct a school visit during kindergarten graduation. Had I known, I would have made it another day, but News 12 doesn’t mention these things. Yet.

At least, I think it was kindergarten graduation. It might have been some sort of baby prom. The five year olds were decked out in three piece suits and floofy dresses. There were balloons, talk of parties, and kids were handed envelopes of cash and prizes by family members.

I get being proud. And of course some kids struggle in school from the beginning, and their accomplishments should be lauded. But completing pre-k and kindergarten? Kids shouldn’t really even be aware of promotion at that point. “Hey I can write my name!” “Check out my rocking color wheel!” “I’ve met my developmental requirements!” Huh?

I actually worked at a pre-k, including graduation, back at Anonymous Youth Center. We made paper hats, the kids sang a couple of songs, and we said something nice about each kid. (Even the one who kept passing around lice.) The parents took a few photos. It was an adorable photo op. We said graduation with sarcastic air quotes. Before anyone brings up culture (I know one of you is itching to!) Anonymous Youth Center and Anonymous Agency serve a very similar demographic. There just wasn’t that expectation.

I wouldn’t care, but it has an impact. One of my more low key mothers, who is extremely involved in her children’s education, was horrified at her newly six year old daughter’s kindergarten graduation. She picked a nice new skirt and t-shirt for the kid. Then she was informed she’d be getting tickets for the event. She heard other parents comparing what restaurants they’d be going to afterwards, and if they were getting a hall (oh yeah) for the celebration. “I was going to take her for ice cream, just the two of us.” Um, yeah. That sounds pretty good.

I would have brought up what we did for my kindergarten graduation, but I certainly don’t remember it. I think my parents went, but who knows? I know they witnessed my debut as The Little Engine That Could. But that was an accomplishment. It was really one of the finest performances in a Canarsie auditorium in 1989, but I digress.

Obama even got into it a while back, admonishing parents not to make such a big deal out of eighth grade graduation. “It’s just eighth grade, people.” (He doesn’t have my gift for words.) You’re supposed to finish eighth grade.

It’s hard. You want to be encouraging. You want to tell kids they’ve done well, and to keep going. They need to know how good academic achievement can feel. But we don’t want it to be an “everybody gets a trophy” scenario. (By the way, stop blaming my generation for that nonsense, it was our parents’ idea.) We don’t give out prizes for the shit you’re supposed to do, to paraphrase Chris Rock. No plaque for not getting arrested, no Certificate for Participation in Breathing. We need to strike a balance.

It starts with remembering that ice cream with your mom is almost always the best way to celebrate.

When we get a referral, it (usually) specifies why the family is being referred. Sometimes it focuses on the parent. “The mother is hitting the children with a belt.” Sometimes it’s more about the child. “The teenager is staying out all night and the parents suspect she’s using drugs.” Often it’s a combination of both. “The teenager is staying out all night, and the mother is responding by hitting her with a belt.”

When they focus on the kids, it’s usually that they’re “acting out.” Something is dysfunctional. They’re doing something they shouldn’t be doing.

Sometimes, it’s OK. Doing things you aren’t supposed to is a developmental phase. It lasts from age two until death, but is usually a bigger problem at around fifteen. There are ways that kids test boundaries, and while it’s annoying, it’s appropriate.

At other times, kids are really acting out. They’re setting fires, they’re staying out for days at a time, they’re hurting themselves, hurting someone else, getting so stoned every day that they can’t function…there are many, many options.

When it’s standard acting out, “catching an attitude” and wanting independence, a lot of the work is on getting the parent to understand that this is what they signed on for when they brought that cute little baby into the world. They need to work with it, and their kid is far from the worst.

When it’s the more intense stuff, there’s a reason. Routinely, we know what it is.

“The teenage daughter was raped by her mother’s boyfriend. The mother did not believe her. The case did not become known to us until the child told a teacher who called the case in. The child has been extremely angry and leaves the home without permission. She refuses to speak to her mother.”

She does? That’s so weird. Why wouldn’t she want to talk to her? Clearly this kid has problems.

Or is she doing exactly what she’s supposed to do in that situation? Who would handle it better? And how?

“Family was referred by the child’s school. She is easily distracted and fights frequently. It is believed she suffers from ADHD and needs a mental health evaluation. Child witnessed her mother’s death in another country eighteen months ago and moved to the Bronx to live with her father.”

Definitely medicate her. There’s no other explanation.

Mental health counselor: “This boy refuses to even admit that he was sexually abused.”
SJ: “He never admitted it?”
MHC: “No, he told when it was happening, and he testified in court. But now he refuses to talk about it.”

And the problem is…? Wouldn’t we be more concerned if a kid nonchalantly told everyone he met about being orally raped by a family member?

“The children have been truant for the past two months.”

Sounds like straightforward bad behavior until you find out that their secondary caregiver was dying in the home during that time.

We label and pathologize behaviors that are so understandable. Grief? Fuck grief, get it together! (Or so says my obscenity ladened parody version of DSM-V. Look for it in bookstores this fall!) It’s not to say that not going to school, or running away, or fighting, are ok and we should let it go on. They’re not, and we shouldn’t. People need to be getting help and working through these things.

But they need to be getting the right kind of help. Working with someone who thinks your behavior makes sense, and that you don’t just need to knock it off or take the right pills (I’m not against medication, I swear, except when I am) can make all the difference. Especially when that person is willing to advocate on your behalf to the powers that be–someone else saying that you’re not crazy, you’re not bad, you’re just traumatized can be a pretty powerful way to develop the therapeutic relationship.

We’re rarely the only service providers involved in our families’ lives. There are mental health professionals, school staff, child protection specialists, and more. There’s often a lot of talk about taking a no-nonsense approach, and not letting a child “make excuses” for their behavior. That’s fine if we’re talking about a spoiled kid whose led a charmed life and has decided she doesn’t want to go to school.

Am I the only one who doesn’t work with many of those?

Understanding trauma, how it changes the brain and affects behavior, and how long it can take someone to feel safe again is something that everyone in this field (caseworkers, social workers, supervisors, receptionists) need to take upon ourselves. Otherwise we’re just spinning our wheels.

Engaging clients is a never ending process that begins the moment they first hear your voice and ends…never. (Never ending, remember?) It’s important to remember that. We put a lot of pressure on those first phone calls and first meetings. And they are important. But you have time to make up for missteps and mistakes, and to show who you are as a worker and a person. That’s the good part about that ongoing, torturous engagement process.

You still want to make a good initial impression. It’s important that clients know from the beginning that you’re competent and there to help, and only crazy in the good way.

Really, it all starts with intake.

At Anonymous Agency, we are fortunate enough to have an intake worker. This is the person who takes the phone calls, gets the extremely basic initial information (you know, name, date of birth, if anyone has a restraining order, the essentials) and assigns them to whoever has space on their caseload. For that last reason, she’s very popular. I send her presents periodically, always signed, “Love, SJ (the one with the long hair and the full caseload.”)

I appreciate that doing a good intake is difficult. But some of the referrals I’ve gotten…well, I’m not sure I know what anyone was thinking.

One thing you want to know is why the hell these people are here.

“Reason for referral: family is in need of services. ”

Well that is stellar. You truly paint a picture with your words. Oprah called, she would like to speak to you about sharing your teachings.

“Child threatened to blow up the school. Mother specified that he did not actually do this.”

Yes, well, I hope I would have heard about that.

“School: unknown.”
“Date of birth: unknown.”
“Race: unknown.”

Wild idea, but did you try fucking asking? You can call back if you forget, I swear. It’s a little embarrassing, but people are generally forgiving.

“Child’s age: 16. Grade: 7th. (Child may have been held back.)”

Whoa now, let’s not jump to conclusions.

I shouldn’t complain though, really. I suppose not having some information is better than having a lot of the wrong information.

SJ: “So you see your dad on the weekends?”
Kid: “…”
Mom: “His dad’s in prison. For trying to kill us.”

All right. That has been noted, and we will be moving on.

SJ: “And you guys just moved from North Carolina?”
Mom: “Puerto Rico.”
SJ: “I always confuse those two.”

There’s nothing quite as special, though, as arriving at a five floor walk up, looking for apartment A, only to discover that there is no apartment A. What’s one to do? You start at the bottom and work your way up. Apartment 1. “Mr. Gonzalez? No? I’m sorry.” Apartment 2. “Mr. Gonzalez? No? I apologize?” Apartment 3…and on and on to apartment 8. “Mr. Gonzalez? Oh thank god! Ooooh, 8, A, I get it!”

We don’t always have the best info, and sometimes it makes us look like idiots. (That’s not just me, right?) But what better way to show a new family that you can laugh at yourself, and that you’re not perfect?