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Unsafe location; there is a security vehicle parked in the parking lot, but no one is in it. I observed 2 vehicles with broken windows.
The rooms are filthy and have the poorest housekeeping of any Marriott I've stayed in!

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Thank sgreene2016

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you for this feedback, sgreene2016. We absolutely do have security on-site every single day for our guests' protection; but cannot ever fully guarantee that bad elements will not find their way to our location- just as no hotel or business can. Our rate of break-ins is well below the average and we are proud of our efforts and results...

I have been staying here quite a bit for business, love it! Roger the GM is great at what he does, I could stay some where else closer, but I choose to stay here because of Roger and the fantastic staff. One thing I've noticed is every time I pass an employee here, I am greeted with a sincere smile...

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Thank Barb121

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Wow, Barb121, thank you so much for this great feedback! These are the kinds of comments that we all got into hospitality for in the first place, and the reason we get out of bed in the morning! I will be posting your comments around the hotel so that the whole staff can see this great feedback and continue to...

I travel a lot with my family my daughter plays club ball so we are all over, and we stay between Marriott and Hilton. This Marriott is nice in the lobby and the exterior, but the rooms are so outdated, from the carpet, to the bathroom. The tubs are old and stained, the shower curtains were stained. Let's not mention...

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1Thank Lisa M

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you for your feedback, Lisa M. I hope that your time with us for the citywide volleyball tournament went well and that your daughter had a great tournament. I am mortified to hear of the condition of your guestroom, and can assure you that while we are constantly hard at work updating every aspect of our hotel, none of...

24 hour airport shuttle sold us on this hotel. The beds were comfortable and the water pressure in the shower was awesome. The lobby was beautiful.
The hotel room (923) had popcorn ceilings that were cracking in the seams. The bathroom had mildew or mold typical for an older lesser named hotel. We were just underwhelmed for a Marriott.

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1Thank x2tpd

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you very much for this review of your stay, x2tpd. I greatly appreciate the fact that there were aspects of your stay that you enjoyed, however I am mortified to hear of the state of the particular guestroom that you stayed in. I know that you were just with us this weekend, and based on your comments here we...

It's just not nice. There's no other way to say it. Marriott has a problem nationwide -- too many independent companies are flying the Marriott flag with seemingly no oversight from Marriott corporate -- but that still doesn't excuse properties like Houston Hobby. The hotel is in desperate need of a massive renovation. Not new furniture and a coat of...

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1Thank TravelDrew

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

TravelDrew, thank you for this detailed and comprehensive feedback. We work every single day to meet and exceed the standards for Marriott Hotels & Resorts, and that is what makes it so disappointing to hear about your experience. I certainly apologize for the shortcomings and misses; unacceptable is absolutely the correct word. However, we are looking forward to our upcoming...

Good place for a layover. Friendly staff, close to Houston Hobby. Concierge lounge is just okay, but it is free. Wake up call was on time. Shuttle to airport was good. A little noisy with the interstate and airport so close.

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Thank mbin8910

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you for your great feedback, mbin8910! I will take comments about the staff and share with the team, and we will take your feedback regarding the Concierge Lounge to the team as well to see what we can do better. We love having you as our guest, and can't wait to have you back!

Got stranded because airline cancelled our flight. Free hotel shuttle came and picked us up and took us to hotel. He was able to give us a room right away and we had a very nice lunch at hotel. Food was very good. Renya the waitress was wonderful. She gave us great service.

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Thank synchromom1226

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Thank you so much, synchromom1226, for this great feedback! I love hearing these kinds of stories, because when the unexpected happens I love for us to be the heroes for our guests. We strive to always be there for our guests, because while we can't always control what happens outside of our walls we strive to make everything perfect. I...

Management has no clue how to operate this facility, My phone charger was stolen from my room ask manager about replacement he just look clueless and soon after walk away..The staff will lie in your face about just anything you ask.. please stay away

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Thank businessman367

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Businessman367, I am mortified to read this review of your experience with us. I can assure you that this is not how we operate and I am extremely disappointed that this was your experience. I am not sure who you spoke to but I apologize on their behalf for not living up to our standards or yours. We take guest...

The Marriott hotel was a solid choice for shuttle to and from the airport. I arrived just a few minutes before the half hour, they quickly checked me in and showed me the parking lot and said to park anywhere. It was a quick and easy drive to the airport at 4:30 in the morning. I was given a card...

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1Thank Dree411

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

Dree411, this is exactly the kind of story we love to hear. One of the main reasons we are here for our guests is to be sure that there are no complications or extra headaches while traveling. It sure sounds like we got you in and out easily and made at least this part of your travels a breeze. We...

From the moment we checked in to the easy check out experience, we loved it. As parents of two young children, you can't ask for more. The lobby was clean and beautiful, greeted so well with that southern charm! The room was clean and exactly what I wanted. Every morning, we were greeted at breakfast with a warm smile. The...

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Thank bebeee2626

Jesse P, Front Office Manager at Houston Marriott South at Hobby Airport, responded to this review

What a fantastic story! Thank you so much for sharing this with us, bebee2626! These are exactly the kinds of things that we take it upon ourselves to do at Marriott Hotels & Resorts, because we truly believe that creating personal connections with our guests is the best way to make your travels brilliant. I will be sharing your feedback...

Amenities

Highlights

Pool

Free Parking

Fitness Centre with Gym / Workout Room

Room Service

Restaurant

Bar/Lounge

Free High Speed Internet ( WiFi )

GreenPartner
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Green Partners meet the programme's minimum requirements for environmental activities, but have not yet qualified for a Green Leader badge. The set of requirements include having a towel and linen re-use programme, using energy-efficient light bulbs, tracking energy usage, recycling, and educating staff and guests on green practices.

Discover the Lone Star State during your stay at Houston Marriott South Hobby Airport. Our Houston Hobby Airport hotel's 287 deluxe guest rooms offer 32-inch plasma TVs, HD programming, digital media interface capabilities and comfortable bedding for the ultimate in relaxation. Experience our hotel near Hobby Airport with newly updated health center featuring an indoor swimming pool, whirlpool and outdoor patio to help you unwind after a day of meetings or sightseeing. For added convenience, our Hobby Airport hotel's amenities include a Concierge Level with private lounge, 24-hour business center, ATM, sundry shop, laundry services, complimentary parking and a 24-hour complimentary shuttle to Hobby Airport. Event hosts can wine and dine guests in 21,500 square feet of flexible meeting space that holds up to 1,000 people. Stay close to area attractions, including Toyota Center, Minute Maid Park, NRG Park, NASA, University of Houston, Kemah Boardwalk and Galveston to experience the best of Houston....more less

Additional Information about Houston Marriott South at Hobby Airport

Address: 9100 Gulf Fwy, Houston, TX 77017-7009

Region:United States > Texas > Texas Gulf Coast > Houston

Price Range:
$129 - $253 (Based on Average Rates for a Standard Room)

Hotel Class:3.5 star — Houston Marriott South at Hobby Airport 3.5*

Number of rooms: 287

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