Level 2 File System Support EngineerDataDirect Networks

THIS JOB HAS EXPIRED

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DataDirect Networks (www.ddn.com) is the world?s largest privately held data storage company. We are the leading provider of data storage and computer technologies, solutions and services that enable content-rich and high-scalability IT environments to create and deliver value out of their information. Our customers include many of the world?s leading online content and social networking providers, high performance cloud and grid computing environments, life sciences, professional media and security and intelligence organizations. Deployed in thousands of mission critical environments worldwide, DDN solutions are the business-enabling backbone to today?s complex IT infrastructures.

We are currently seeking a Level 2 File System Support Engineer

Job Summary:
The Level 2 File System Support Engineer?s primary responsibilities include file system installation, trouble shooting, and repairing of DDN ExaScalar (Lustre) file system solutions; secondary responsibilities will include trouble shooting and repairing DDN storage arrays and solutions. The Level 2 File System Support Engineer will be the immediate Lustre file system escalation point of contact for the DDN Level 1 Support team and will work closely with Engineering when necessary to reach resolution of an issue.

Responsibilities for this role include but are not limited to:
The Level 2 File System Support Engineer will need to be able to partner strongly with the DDN Level 1 Support, DDN Engineering and 3rd party file system vendors to help resolve all technical problems in post-sales capacity.
A Level 2 File System Support Engineer must have considerable knowledge of Lustre file system operations, disk based storage, operating system, networking, troubleshooting technique, and performance tuning.
Must have strong communication skills, including: ability to connect with customers via phone, face to face, and in written correspondences.
Be the main escalation point for the DDN Level 1 Support Desk for file system issues.
Escalation management with product vendors and customers.
Responsible to liaise with sales and engineering teams for problem resolution.
Support work is done via e-mail, remote access, phone, and on-site.
Demonstrate a thorough technical understanding of clients? needs, including how those pertain to DDN products and services.
Clearly communicate complex technical topics to the varied knowledge levels of external customers.
Develop positive and trustworthy relationships with customers.
Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.

Qualifications for this role are:
Minimum Requirements: Must have 5+ years experience in a similar technical role. Experience supporting post-sales efforts is essential to success in this position. BS in Electrical Engineering, Computer Science, Mathematics, Sciences, or equivalent; industry experience of 5+ years working with enterprise software and/or hardware support role.
Technical Expectations: The following are preferred technical requirements: Lustre, Linux OS, Unix OS, SCSI, NAS and SAN. Knowledge and experience with Pearl, Shell Scripting, and C/C++ is a plus.
Must have in-depth technical knowledge and problem analysis skills.
Good understanding of the technical fundamentals of the system infrastructure including open system platforms (UNIX, Linux, Windows), networking, and file system.
Excellent troubleshooting skills.
Good verbal and written communication skills.
Excellent customer interfacing skills.
Provides Reliable Information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.
Demonstrates a complete understanding of all DDN products and services.
Seen as a resource by client, above being just a spokesperson for DDN products.
Responds to all customer requests in a timely manner, while maintaining accuracy.
Delivers Added Value to Customers: Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.
Knowledgeable about how DDN products interact with other products in the market.
Does not wait for guidance, pro-actively identifies and delivers value to customers.

DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self Starter ? A pro-active orientation and the ability to operate independently to achieve goals.
Success/Achievement Orientation ? Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
Leveraging Relationships ? Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
Problem Solving ? Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN?s brand.

DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.

Thank you for your interest in joining DDN!

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