7.0.740 installation problem

Have downloaded this update several times.
Each time I try to install the program dissappears!
I have the previous version installed and working.
Have XP Home SP2.
Am ready to throw in the towell with this.

Re: 7.0.740 installation problem

<BLOCKQUOTE><HR>vonalter wrote:
Have downloaded this update several times. Each time I try to install the program dissappears! I have the previous version installed and working. Have XP Home SP2. Am ready to throw in the towell with this.

<HR></BLOCKQUOTE>Thank you for your Feedback..1.) there may be several reason's for your Problem..2.) ZA may disapear and fail to install due to: a.) Conflict with other Security programs Installed.. (ZAFree 7.0.xxx) now includes all of the Install Modules for the Full Security Suite, in an attempt to incorage Users to try the Free 15 Day Trial of the Full Security Suite, and even if you decline the Free Trial, Those security Suite Modules are Still Installed, But greyed out or Not Activated, and that may cause a Conflict with Install if you have any other Anti-Virus, Firewall other than Windows Firewall or Anti-Spyware that includes Registry Guard or other Firefall type Blocking function.. b.) You may have an Incomplete or Corrupted Install Module..Try downloading a Fresh Copy of ZAFree for XP SP2 from this Address Link.. (Preferably with MS IE6 or IE7) and no Download Manager or Accelerator like Get-Right) and while Downloading ZAFree, Don't Surf the Net or read email or Play Games or Music, as this may Corrupt the download..http://download.zonelabs.com/bin/fre...seHistory.htmlAnd to avoid any problem just do the following:- Download the installer- On your current ZA, Uncheck "Load ZA... at startup" (under ZA Overview --&gt; Preferences tab)- Reboot your PC- Install the new update (upgrade or clean install) and Accept the default Settings But Not the Free 15 day trial, Also Choose Auti-Learn Mode and Choose Trusted Zone, not the Internet Zone..Good Luck..

Re: 7.0.740 installation problem

I ran across a similar problem today with an added element: A pop up window with and error message from zlclient.exe saying&quot; VSUTIL.dll file cannnot be found&quot;.
First some information: OP Wins Vista Ultimate, **bleep**!4 Home, ZA Free, Firefox 2.0.0.13

ZA Free informed me of an update. I clicked for the download/install. Started download. It did seem to take a bit of time, but I had just performed this update on my home computer, running Wins XP Home, **bleep**! 4 Home, Firefox 2.0.0.13 and it was a bit lengthy but had no problems whatsoever.

Finally the install reached 100%. The prompt window for addressing your computer skill level, how concerned you are of virus/threats, how many problems have you had, etc, did pop up. Then I was prompted for the computer scan. I clicked yes. Instantly, ZA replied with the window that the scan was complete. HMMMM. That was quick! I click &quot;Finish&quot; to exit this wizard and nothing. So I try &quot;Finish&quot; again and nothing. So I X out and am hit with the prompt &quot;Are you sure you want to exit?&quot; Yes. I am then prompted to restart the computer. I do. When Vista finally rears it's sluggish head there is a window with &quot;zlclient.exe says error VSUTIL.dll file cannot be found&quot;

I have no ZA at the moment. Would it be best to try as you mentioned, uninstall ZA and do a clean install? Will uninstalling ZA in the Control Panel of Vista (remove/install programs) do the trick? or is there more to it? I will follow your instructions as given on 06-18-2006 and updated on 04-09-2008.

I appreciate your time. Hope that I have given you enough info - been a looooooong day here.

Re: 7.0.740 installation problem

Just wanted to inform that when the computer running Vista was turned on this morning, ZA Free was running with the updated install !!! Can't figure this one out 'cause when I turned off the computer last night there was no ZA . In fact, Windows was saying that my firewall was not in operation.

So, I have no answers to offer anyone for this complete recovery! If I do figure this one out I will be sure to post it in the forum.

Now I have another unrelated problem, with NVIDA display driver, but wont get into it on this forum.

Re: 7.0.740 installation problem

<BLOCKQUOTE><HR>LindaB wrote:
Just wanted to inform that when the computer running Vista was turned on this morning, ZA Free was running with the updated install !!! Can't figure this one out 'cause when I turned off the computer last night there was no ZA . In fact, Windows was saying that my firewall was not in operation.

So, I have no answers to offer anyone for this complete recovery! If I do figure this one out I will be sure to post it in the forum.

Now I have another unrelated problem, with NVIDA display driver, but wont get into it on this forum.

Linda

Have a great week end.
<HR></BLOCKQUOTE>Thank You for your Feedback..Here is a List of Improvements and what was Fixed in this Current Version of ZoneAlarm for Vista..<P class=headblack2><A id=7.1.248.000 name=7.1.248.000 target=_blank></A>ZoneAlarm version 7.1.248.000