Samrex Textiles Ltd.

Tinct was approached by Samrex to overhaul their order entry and workroom manufacturing systems and procedures. The tasks included large-scale process re-engineering and creating a clear road-map for the company.

After the system was installed, order entry efficiency increased by over 150%, and keying errors reduced by over 60%. Customer service was also improved by utilising a sophisticated barcoding system that allows the precise state of an order to be instantly tracked.

The key requirements for this installation were:

Rapid and accurate order entry system

Sophisticated order management system

Integrated barcoding system for order tracking

Detailed order processing statistics to show and bottlenecks

Comprehensive report generation for sales figures

Automated despatch management system for approximately 100 locations

Streamlined worksheet generation system

Stock management

Automated invoicing via Sage Line 500

Second Phase

Following on from the original deployment, an additional requirement was placed to allow for the system to provide live data and receive orders from an independently run website.

This requirement was successfully completed, and also extended to provide the company with a fully automated real-time off-site backup of all their data.

Third Phase

To further improve customer service and decrease the order duration, a requirement was added for remote PCs to view the status of any orders placed at that location, and to be able to place new orders.

This requirement was successfully completed within a demanding timescale, and Samrex are now able to easily receive orders from over 100 locations. This has reduced their average order duration by approximately 15%, and reduced incoming phonecalls by over 80%.

The company already had an existing database written in Microsoft Access that was initially upgraded to SQL Server. This was then extended to allow for the additional sector and subsidiary information required, and a system was implemented to pass information to Microsoft Exchange.

A bespoke marketing e-mail system was then implemented to work from the upgraded contacts database and track all the relevant statistics.

Ballards Removals Ltd.

Ballards Removals Ltd. required a multi-user networked order management system that also allowed remote stores to view their current orders. Their key requrements included:

Simultaneous multi-user access to information

Remote access to information via a web-interface

The company was previously using a single-user Microsoft Excel spreadsheet to hold the information that was e-mailed to stores on a weekly basis.

The entire system was implemented in under two weeks, and allows real-time relaying of information to remote locations, and featurs access restrictions to only allow stores to view their own information.