I'm trying to do repair work on my sister's boyfriend's computer and after doing my rounds of cleaning using advanced system care and using avast's scans it still won't fix the redirection issue I'm having. I thought the problem was only with google chrome which I uninstalled. I then checked out internet explorer to see if it had the same issue and it does. I may not be able to continue the cleaning process depending on how fast you guys reply to this thread as this computer I'm repairing isn't in my permanent possesion. The next time I'll be able to post/continue with the cleaning process might not be till this friday or the weekend. If I get replies sooner this friday, I'll make sure to reply as soon as possible but the repairs may not be immediate till I see my sister again (since I'm leaving today in 2ish hours). Thank you ahead of time for the help because I feel stuck.

Other (less important) issues besides redirection:

Speakers play no sound even though the volume mixer says it is

in the user folder called "Nick" it contains no folders (like My Music, My Documents, etc)

Important windows updates have failed to be installed, code name 80070020

I will "re-reply" to this thread with the information you want as soon as I regain possession of the infected laptop. Worst-case scenario would be this friday when I'm able to work on the laptop again (since I had to go back home for spring quarter courses).