Return Policy

Adulttoymegastore takes great pride in supplying New Zealanders with a huge range of sex toys and lingerie, and we have thousands of happy customers!

But in some cases our suppliers don't always get it right. Sometimes our customers receive faulty products, and if this happens we will immediately put things right.

If you believe you received a faulty product, please ensure you check the batteries first as the majority of products that don't seem to be working are due to errors with batteries. Check the batteries are in the correct way, replace the batteries or recharge your toy. Also check if there is a Battery Tab included – if so, this little piece of paper needs to be removed before you use the item.

In the event that there is a fault with your product we are happy to replace your item. To arrange this, please contact us with the details of your fault within 7 days.

We will then send you a return courier bag for your item, and we will then dispatch a new replacement item to you.

In the event that the same item is not available, we will issue you with a store credit to use towards purchasing a new item on the ATMS website.

Under no circumstances are returned products ever on-sold. They are returned to the manufacturer for fault analysis and replacement.

What is Adulttoymegastore's returns policy?

Adulttoymegastore accepts returns for specific circumstances. We will accept returns that are covered under the Consumers Guarantees Act or Fair Trade Act, such as if there is a manufacturing fault.

Due to the nature of the products we sell we can't accept returns for change of mind purposes, and due to copyright, we cannot accept the return of DVDs so please choose carefully.

Please note: Under no circumstances do we on-sell returned items. Any returned toys, lingerie or lubricant are disposed of.

Can I exchange a product?

Due to the nature of the products we sell, we cannot accept exchanges on any product unless you received the wrong item by mistake, or the exchange is covered under the Consumers Guarantees Act or Fair Trade Act.

Please read our sizing information carefully as we cannot exchange products that are too big or too small if the size is listed on site.

Can I cancel my order?

If you decide to cancel your order after you have paid, you can do so if the product hasn't already been shipped.

If you decide to cancel your order, please contact us immediately with your order number. Please be aware that orders cancelled after a parcel has been picked and packed may incur a restocking fee.

What is your product Warranty?

Our warranty policy covers products for 31 days from the date of purchase.

It covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy. If your product cannot be repaired, we will replace it with one that is of the same, or similar model. If a repair or replacement is not possible, we will provide a refund.