SmartThings Support

Setting up an account, the Hub, and Things

The SmartThings Hub connects all of your smart devices with one another, the SmartThings cloud, and the SmartThings mobile app. The newest generation of SmartThings Hub (2018) is also smarter than ever, by giving you the convenience of connecting your Hub using Wi-Fi or Ethernet.

If you have SmartThings Wifi, you can find setup steps here. If you're unsure of which version of the SmartThings Hub you have, click here.

Set up a SmartThings Hub

Select how you'd like to connect your Hub by touching Wi-Fi or Ethernet

Follow the in-app instructions to connect your Hub, which are reproduced here:

Connect your Hub using the included power cable and, if necessary, network cable

Don't unplug the Hub during the setup process. Setup will take 5-10 minutes to complete

Touch Next

Using your mobile device's camera, scan the QR code located on the back of the Hub

If necessary, touch OK to give SmartThings access to your camera

If you're having trouble scanning the QR code, touch Add device by serial number and enter the code manually

Touch Next

If you are setting up the Hub via Wi-Fi:

Select your Wi-Fi network

Enter your Wi-Fi network's password, then touch Connect

Wait a few moments while your Hub is connected

Touch Tap here to set a location to set a geolocation for your Hub

Hold and drag the pin to your location, or enter your address manually

Pinch and zoom the circle to set the size of the geolocation

Touch Done

When the Hub is successfully added, touch Done

If you have not already created a Location, adding a SmartThings Hub will automatically create a Location (with the default name Home), which is the main launch pad for your connected Hub, devices, and Scenes.

Connect your Things

From the Home screen, touch the Plus (+) icon and select Add device

Select the brand and category of your device

Touch the name of the device

While the Hub searches, perform the connection/inclusion process specific to that device

Follow the on-screen pairing steps or consult the device's manual for instructions

When the device is discovered, a message will appear that the device was successfully connected to your SmartThings Hub