Experience:Universal AmericanAnswers clients’ inquiry about eligibility, claims, premiums and benefits. Provided assistance for certification of newly hired agents. Leading agents in day-to-day activities, identifying and resolving issues, taking escalated calls, and ensuring the quality of service given to customers.Faculty StaffSchool of Our Lady of AtochaSeptember 2002 – March 2005

Julieta Almayda

Baltimore, Maryland AreaMath and Special Education Teacher at Edmondson Westside HIgh School
Education ManagementEducation:Towson University - U2010S.AMaster of Education; Master of Arts, Special Education; Mathematics