I have been in the kink scene for over 6 years now. First I started off buying cheaper items from various sites online. But the more I got into kink, the more i wanted to buy quality items.
The build quality, construction, design and types of leather I purchased became more and more important.
So Shopping at black rabbit was a no brainer. This is probably my favourite lifestyle store, as I believe they only try and stock quality items.
My first shopping experience led to me buying over $600 worth of gear, and the assistance I was giving by Skout over the phone while trying ordering was next level customer service. He Actually went to the post office as soon as I paid over the phone to make sure he could send my items express that day.
I ordered my items at 4pm Thursday from there QLD store, and it arrived Friday the next day at around 9am. So I was amazed at the postage and handling time.
I will be a returning and loyal customer BlackRabbit. Very Very Happy.

Adam

I purchased the HD Rubber Hood some time ago. Mistress locks me into it on a weekly basis and she spends hours tormenting me. Thanks to all at Black Rabbit for your genuine interest in what I was purchasing. Excellent product still in use. Will be back next time to Briso.

sub bill

Wow...more than impressive.
Such brilliant communication & helpfulness that went beyond anything I’ve experienced in quite a while.
Though bought my product online...the quality of the interaction felt like I was there in the shop.
Nothing seemed too difficult & it was obvious the customer relationship was important.
I’ll definitely be back.
Thank you guys, particularly Skout, for an amazing experience..including the item I bought (though that’s another story!).
I’ll be back.

Michael

After going to black rabbit for the 1st time l was amazed buy the quality & range of there products , & can not be compared to any other adult shop. As well as the staff were super helpful & easy to talk to. Thank you for my new pup mask & plug pup tail you made a pup super happy today

Arcane

Black Rabbit is a fantastic place to find a wide range of fabulous and quality toys (and information from the wonderful and experienced staff) ... it feels very welcoming and very comfortable to wander around and browse the array of sexy leathery steelly rubbery latexy fluffy....you get it! We bought a Doxy, not cheap but recommended by staff and wow what a great buy I totally recommend it BUT beware it is really really powerful!!!!!!
There is such a huge range of toys and implements to suit various kinky appetites and we have found the staff very easy to discuss and teach us about the ones we didn't know much about...a kinksters paradise thankyou Poney so much

jayBel

I love Black Rabbit and the amazing staff!
I was so happy to find a store that supplies EVERYTHING I need, in one place.
Great quality toys and tools at affordable prices. I truly felt like I'd walked into kink paradise and will be returning again very soon!

Quinn

Simply amazing! I discovered Black Rabbit online while looking for somewhere to buy big toys at a reasonable price.
Poney and her staff are great. They are knowledgeable about their product range, which leaves everyone else for dead, and always super friendly.
The product range is second to none. The quality is also terrific.
Most places charge a huge markup on large and XL toys, not so with Black Rabbit. The prices are reasonable, considering the size and quality of the toys, and shipping is always a breeze.
Thank you Poney and Kimmy for your patience with my latest order.
One very satisfied bottom

Scott

I was referred to Black Rabbit by a friend. Although my order took a little longer than I expected, the goods arrived discreetly packaged as promised and in good order. Extremely happy with the two canes purchased and were suitably tested out for their efficacy. Good quality and very authentic. Will seriously consider further purchases in time.

Mason

Thankyou Poney. Order received. Great communication and customer service whilst you were under stress. Much appreciate your efforts.

Glenn

During a short stay in Brisbane, I had chance to get into the store.
I was impressed with the quality of the items kept and the wide range.
Jen, who was working, was so helpful, nothing was too much trouble.
I was lucky enough to go back later and I met Poney. It was as if I was meeting an old friend. Made me feel very comfortable.
All the items, I purchased are quality and I feel I got great value and great service. Thank you ladies.

reggie

It was our first time doing any needle play, and Poney was kind enough to give us their time and talk us through the gauges and provide us with some much needed advice. We finally got all the bits and pieces together last weekend and tried it! And it was AMAZING. I bottomed this time, but I think we are keen on switching it up sometime too. It was tough, but I was soon just swimming in endorphins and feeling very dreamy and happy.
We just wanted to thank you so much for your help. You went above and beyond to tell us everything we needed to know, and I don't think we'd have felt brave enough to try it without you. After 8 years of being curious but too scared, I'm really glad I gave it a try.

ellie

Good quality gear. Blows the competition out of the water. It's a shame to see show much cheap flimsy gear is getting around in sex shops these days. But you won't find that at Black Rabbit.

Leddington

I am a first time user of online adult stores. I chose Black Rabbit after some searching of various sites because their site had a professionalism about it. The product I was after was out of stock so I clicked the 'let me know when its back in stock' button and thought, wonder if I will ever hear back. I did, and after only a couple of days. A few days later, I had what I was after. Pony and Alex run a very efficient business, the site is easy to use, and everything was handled efficiently and professionally. I wholeheartedly recommend them to other first time shoppers.

Tez

Hello everyone.
Just a short note to say that Black Rabbit is the only BDSM shop we bother to go to for our toys. Over many years we have been impressed by the superb service and advice we have received from both Poney and alex.
Poney's wealth of experience as a Domme flows to her customers in her accurate and friendly advice on all of the gear she sells. She does not hesitate to "tell it like it is", as does alex. This ensures that all customers get what they really need. We are still using all of the equipment we have bought from the shop. We are keen to see the new shop in all its glory.
Keep u the good work.
Cheers,
mark Black (for Miss D)

Mark Black

I've known Pony and Alex for some years now, Firstly through the shop where, when exploring things to expand my toy collection with i found some of the most honest and accurate information from business owners I've ever received.
For example
Only last time I was in the shop Pony had spent over an hour with me picking out custom Bare Leatherworks Floggers to get the exact styles i wanted. Nothing was an inconvenience and every effort was made to cover every base so i didn't get just another flogger, i got a custom, quality and unique piece of equipment that if looked after will last a life time.
Not once did i ever feel that i was sold too or that i could have got better information or products elsewhere.
Over time Pony and Alex have become good friends and amazing, reliable sources of information, the vast majority of my kinky toy collection consists of stuff from Black Rabbit and I will always try and source things from Black Rabbit before I look anywhere else.
When people are talking about Adult shops in Australia and i mention Black Rabbit and they reply with "what's Black Rabbit" my response is something along the lines of the Best Adult / BDSM shop in the country and once you've been there it will make pretty much any other Adult shop look like a $2 shop.
I'm biased due to the friendship starting out as a customer several years ago with business owners that are now friends and I strongly believe that anyone that walks into Black Rabbit and speaks to Pony and or Alex as a customer could well be in the same position as me, with a whole bag full of fun, top quality toys and amazing new, knowable and generous friends.
When you shop at Black Rabbit you're not shopping at a sex shop, you're shopping at an apex outlet with the best products for people from all backgrounds with a whole range of kinks and you'll be looked after by the best of the best in Pony and Alex.

Someone_Rough

Awesome customer service!!!
I had a very specific idea of what I wanted and Poney really went out of her way to make that idea a reality. My idea required multiple custom orders of floggers from Bare Leatherworks and thanks to their special relationship with their suppliers they were able to get them made.
Gave some great recommendations on the practicalities of sizing based on my specific build and how I like to play. Saved me buying things I would end up only rarely using.
Also gave very useful advice on tips and tricks on how to maximise the use of my purchases.
Not pushy and not ignorant about their products.
I found their many years of experience of the various products they sell (or more importantly don't sell) extremely helpful in making my selections.
If you appreciate quality products you will appreciate Black Rabbit.

Jack

The very first time I came to Black Rabbit (back at the house) I've felt very comfortable receiving advice from Poney. I'm a very shy person in nature and she has gone out of her way to help me choose what toys I should purchase. I've been back many times and she always goes out of her way to say hi and to have a chat. A huge thank you to Poney for welcoming me and making sure there's a relaxed, comfortable and professional environment.
Kiri
Xo
Ps I'm still enjoying my icicle collection ;) will have to pop in and add some more very soon.

Little Miss

Alex has an amazing array of products from almost every kink you could desire and knows every product in detail and will advise what suits you best from beginner to extreme. He had our total attention in our appointment and advised on the best products regardless of price based on our needs and wants. Never have we experienced service and knowledge like Alex and the products on display before.....definitely will be returning

Sean

I have just shopped at Black Rabbit for the first time and the experience was fantastic. Alex was so friendly, helpful and knowledgeable I was put completely at ease. He showed me a range of the same item so I could choose the one that was just right for me. He took the time to show me how to use, wear and adjust items so they fitted correctly. Can't recommend the range, the quality and the service enough.

Priapis

Hi Alex, just wanted to say thankyou for your time today, it was great to stop in while we were in QLD from Sydney and be able to browse through the shop and talk to someone who understands the products and happy to walk us through the available options. Friendly atmosphere without pushy sales tactics. The pricing was more than reasonable and walked away very happy customers. If we are back up again we would love to call in again. Regards David and Jenny