Experienced and talented customer marketing manager required to take the lead in delivery of ECRM programme for major UK Broadband, Phone, Mobile & TV provider. The role sits between agency and client and offers the opportunity to deliver market-leading customer marketing campaigns.

The Customer Marketing Manager will tap into their extensive knowledge of customer marketing to run with projects from day one. They’ll be the centre of customer comms and take the lead in strategy, coordination and delivery of targeted campaigns aimed at retention, upsell and customer experience. Sat in the Customer Marketing team, they’ll be customer champions and comms experts, working closely with the Customer Marketing Senior Manager to ensure delivery of multi-channel TTL campaigns, across traditional and digital media.

To be successful you’ll bring a strong background and proven experience of digital and traditional direct marketing, from insight to evaluation and every step in between. You’ll have a good understanding of how to use data to deliver large-scale personalised customer engagement campaigns, ideally within telco. Your commercial understanding will be complimented by your ability to manage multiple workstreams and prioritise to deliver high quality output that meets and beats your targets. You’ll be analytical, detail-oriented and able to identify opportunities for continuous improvement, while being trusted to work independently as well as in close collaboration with your team and the wider stakeholders.

Located between the client’s Shepherd’s Bush offices and the agency’s base in London Bridge, this role is key to the vision of a major challenger in an exciting and ever-changing industry. Please note this is initially a six-month contract but could extend further.