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October 21, 2016 - Child Care Payment Update

10/24/2016

Here is the latest information from the IDHS Child Care Information line (217)524-9041. Today is October 21st. This message will be updated again around October 27th.

Approvals

For child care payments, some days IDHS will only be able to approve payments to home providers and some days only center payments will be approved. On occasion, IDHS is able to approve both Home and Center provider payments. However, these adjustments do not affect the overall timeliness of provider payments. IDHS has been approving many Center and Home Provider payments recently. On October 21st, IDHS should approve MOST Home and Center Provider payments entered up to October 19th. IDHS always notes MOST on the approval of payments because some payments get held up for individual technical issues that require manual processing. IDHS plans to continue approving payments for both Center and Home providers for the foreseeable future. Which group gets approved may vary each day.

To follow the approval of payments via the internet, you can generally see approved payments at: www.dhs.state.il.us

Go to tab: FOR PROVIDERS

Click on: Payments

Click on: Provider Payment Inquiry

Enter: SS# or FEIN

Click on: Submit

After clicking submit, the most recent approved payment will appear at the top of the next page. Look for the CVR Date column. The CVR Date is the approved date of the payment. There is also an Issue Date column. The correct issue date will appear two working days after the payment was issued by The Office of the Comptroller.

For issued payments: MOST payments are issued one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working day. Direct deposit payments and debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.

Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)

Select the security image noted

Click: Submit

Click: Payment Detail

Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

New Debit Cards

Normally, funds are on the debit card two working days after the payment is issued. However, it may be late on the second day after the issue date before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, or need a new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then when instructed press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.

To find out when your payment was entered and approved, call 800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 20 days ago, you need to contact your Child Care Resource and Referral Office for assistance.