Our Guesthouse

by 8 p.m. by 10 a.m.

Check-In Check-Out

Our guest­house, Pen­sion Her­zog, is not only our home but also a third-gen­er­a­­tion tra­di­tion­al fam­i­ly busi­ness, and has been ren­o­vat­ed and mod­ernised through­out the years. We want you to feel right at home, just as we and our many inter­na­tion­al guests feel at home here.

Our recep­tion is not staffed at all times, but there are a few fixed times in our dai­ly rou­tine. Break­fast is avail­able between 7:30 a.m. and 9:30 a.m. and check-out and depar­ture nor­mal­ly hap­pens after­wards. Arrivals and check-in nor­mal­ly hap­pen in the after­noon. If you are unable to check in before 8 p.m. we kind­ly ask you to con­tact us, and we will find a solu­tion for you.

If you have bicy­cles with you, we have a place for you to park them.

In the base­ment we offer a secure room for ski stor­age and a heat­ed room for ski boots.

Free park­ing is avail­able for our guests in front of the guest­house and near­by.

If you noti­fy us in advance, we can pro­vide a baby cot bed for your room and a children’s high­chair for the break­fast room.

Our guest­house is a non-smok­ing guest­house – smok­ing is only per­mit­ted out­side, on bal­conies and in our front gar­den.

Town Square

ca. 350 m ca. 4 min

When you stay with us, you are right in the heart of the old town, near the pedes­tri­an area, with its many enter­tain­ment and shop­ping pos­si­bil­i­ties. The his­toric cen­tre of the city, how­ev­er, is the pic­turesque town square, where you will find the “Vogt­turm”, the town’s old­est build­ing and a pro­tect­ed land­mark. Our tip: go inside and vis­it the muse­um of local his­to­ry.

Congress Centre

ca. 500 m ca. 6 min

The stage is set for some­thing new! There are so many sto­ries to tell about the hon­orary cit­i­zen of the town, the sports car pio­neer, Fer­ry Porsche (“Fer­ry­tales!”), but there is even more to expe­ri­ence in the con­gress cen­tre named after him, a venue for small or large events (up to 1200 seats), includ­ing balls, con­certs, exhi­bi­tions, con­fer­ences …

Railway Station

ca. 650 m ca. 8 min

The devel­op­ment of the rail­way net­work is the rea­son that our small town became inter­na­tion­al­ly known. Since 1875, Zell has been con­nect­ed to the rest of the world by the rail­way that runs along the side of the lake. Our tip: take the Pinz­gauer local rail­way into Ober­pinz­gau, into the Hohe Tauern Nation­al Park or to the Krimm­ler water­falls.

Elisabeth-Park

ca. 500 m ca. 6 min

The Hotel Elis­a­beth once stood here, and Empress Sisi used to stroll through its gar­dens. That was a long, long time ago, but today, the Elis­a­­beth-Park, with its music pavil­ion, is still a great place to relax, espe­cial­ly between May and Octo­ber. It’s the place to watch the “Zeller Seeza­uber” event, an enchant­i­ng and fas­ci­nat­ing water, light, music and laser show.

Boat Pier

ca. 400 m ca. 5 min

A short walk along the lake­side prom­e­nade leads you direct­ly to the pier, where the Zeller fleet is moored. Take a panora­ma cruise and enjoy the won­der­ful lake and moun­tain views from the decks of the “MS Schmit­ten­höhe” or the “Empress Elis­a­beth” or the nos­tal­gic “Libelle”. Or just let the “MS Groß­glock­n­er” take you gen­tly across to the oth­er side of the lake.

Casino

ca. 300 m ca. 4 min

This evening, if you’re look­ing for glam­our rather than nature, come and try your luck at the Zell am See Casi­no near­by. Spend a few hours in style, in the North Wing of the ele­gant Grand Hotel, and who knows what else you might win? Take a chance … and have a look at the unique foun­tain in the hotel gar­den, designed by Frieden­sre­ich Hun­dert­wass­er.

Lido / Beach

ca. 160 m ca. 2 min

A swim­mers’ par­adise is with­in sight! What could be bet­ter, than to swim in a lake, filled with cool drink­ing-qual­i­­ty water? Three beach­es are avail­able, as well as some places to swim free of charge. The “Strand­bad Zell”, oppo­site, offers a 5m high div­ing board, an 18-hole mini-golf course, solar-heat­ed pools, a restau­rant, and many oth­er com­forts. Have fun!

Bus Station

ca. 400 m ca. 5 min

At the bus sta­tion, in the tick­et office, you can find all the trav­el infor­ma­tion you need includ­ing bus timeta­bles and tick­et prices. You will find it behind Rosen­berg Cas­tle, which is now the loca­tion of the town hall and munic­i­pal admin­is­tra­tion of Zell. Bus 70 takes you through the town. Bus 71 takes you to the base sta­tion of the Schmit­ten­höhen­bahn cable car.

Cinema

ca. 75 m ca. 1 min

Come and see: the Zell am See Cin­e­ma is a famous clas­sic “Cin­e­ma Par­adiso” which has been tech­ni­cal­ly mod­ernised, and is there­fore high­ly rec­om­mend­ed to all you cineasts! Enjoy the lat­est films in the charm­ing retro atmos­phere of Anny May­er Schönberger’s film the­atre. Walk on by and check out the cur­rent pro­gram!

cityXpress

ca. 500 m ca. 6 min

This is how quick­ly you can reach new heights: just 6 min­utes’ walk into the cen­tre of Zell am See, and you reach the base sta­tion of the cityX­press cable car. Anoth­er 5 min­utes’ cable-car ride and, just as effort­less­ly, you reach the top sta­tion, called “Mit­tel­sta­tion”, from where a num­ber of hik­ing trails will lead you on your adven­ture.

Leisure Centre

ca. 280 m ca. 3 min

Don’t let bad weath­er put you in a bad mood! At the leisure cen­tre in Zell, you will find a sauna, ice skat­ing rink, bowl­ing alley, 25m swim­ming pool, water slide, tod­dler pool, div­ing board and steam bath, all under one roof. Please note: ice skat­ing is only avail­able dur­ing the win­ter sea­son, between Octo­ber and April.

Bus Stop

ca. 220 m ca. 2 min

How about a ride on a local bus? The clos­est bus stop is by the indoor swim­ming pool (“Zell am See Hal­len­bad”) on Lofer­er Bun­desstraße. Do you want to go to Maishofen or Saalfelden? Then just get on the bus here, but remem­ber not to cross over the road! If you take the bus from across the road, you will be head­ing in the oppo­site direc­tion, to Schüttdorf.

Our Breakfast

More than just cof­fee and a bread roll: Our exten­sive break­fast buf­fet will give you a good start to the day. If need­ed, we can glad­ly arrange din­ner in a restau­rant near­by – which pro­vides a 3-course menu for € 19.90 per per­son.

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Terms & Conditions

All reser­va­tions are made on the basis of the Aus­tri­an Gen­er­al Terms and Con­di­tions for the Hotel Indus­try (AGBH 2006) and our can­cel­la­tion pol­i­cy. These terms are deemed as hav­ing been accept­ed by both par­ties upon com­ple­tion of the book­ing.

Cancellation Policy

Any can­cel­la­tion must be made in writ­ing. In the case of a can­cel­la­tion, we will of course endeav­our to find an alter­na­tive book­ing for the room. How­ev­er, if this is not pos­si­ble, you will be liable to pay the fol­low­ing costs:

In Summer Season (1.5. – 30.11.)

Up to 7 days before planned arrival: can­cel­la­tion free of charge.For any lat­er can­cel­la­tion or non-arrival: 100% of the total book­ing amount.

In Winter Season (1.12. – 30.4.)

Up to 90 days before planned arrival: can­cel­la­tion free of charge.Up to 30 days before planned arrival: 40% of the total book­ing amount.Up to 7 days before planned arrival: 70% of the total book­ing amount.For any lat­er can­cel­la­tion or non-arrival: 90% of the total book­ing amount.

Cancellation Insurance

InsuranceTo avoid any unnec­es­sary costs in the case of a can­cel­la­tion and in the event of a moun­tain res­cue (includ­ing by heli­copter), we rec­om­mend that you take out a trav­el insur­ance pol­i­cy with “Europäis­chen Rei­sev­er­sicherung”.

Austrian General Terms And Conditions for the Hotel Industry (AGBH 2006)

If you would like to read the hotel terms of con­tract in oth­er lan­guages, please vis­it the web­site for the Aus­tri­an Gen­er­al Terms and Con­di­tions for the Hotel Indus­try: Translation of AGBH in other languages

1.2 The AGBH 2006 shall not exclude spe­cial agree­ments. The AGBH 2006 shall be sub­sidiary to agree­ments made on an indi­vid­ual basis.

§ 2 Definitions

2.1 Def­i­n­i­tions:
“Pro­pri­etor”: means an indi­vid­ual or enti­ty that accom­mo­dates guests against remu­ner­a­tion.
“Guest”: means an indi­vid­ual that uses accom­mo­da­tion. Usu­al­ly the guest is also the Par­ty. Guests also include those per­sons
that are accom­mo­dat­ed togeth­er with such Par­ty (e.g. fam­i­ly mem­bers, friends etc.).
“Par­ty”: means a domes­tic or for­eign indi­vid­ual or enti­ty that enters into an Accom­mo­da­tion Agree­ment as a Guest or for a Guest.
“Con­sumer” and “Entre­pre­neur”: these terms shall be con­strued as defined by the 1979 Con­sumer Pro­tec­tion Act (Kon­sumenten­schutzge­setz) as amend­ed.
“Accom­mo­da­tion Agree­ment”: means the agree­ment made between the Pro­pri­etor and the Par­ty, the con­tents of which are spec­i­fied below.

§ 3 Execution of the agreement – Down payment

3.1 The Accom­mo­da­tion Agree­ment shall be deemed entered into upon the accep­tance of the Party’s order by the Pro­pri­etor. Elec­tron­ic dec­la­ra­tions shall be deemed received when they can be col­lect­ed by the par­ty to which they are addressed
under nor­mal cir­cum­stances pro­vid­ed that they are received dur­ing the pub­lished busi­ness hours of the Pro­pri­etor.

3.2 The Pro­pri­etor shall be enti­tled to enter into the Accom­mo­da­tion Agree­ment under the con­di­tion that the Par­ty makes a down pay­ment. In such event, the Pro­pri­etor shall be oblig­ed to inform the Par­ty of the required down pay­ment before accept­ing the writ­ten or oral order of the Par­ty. If the Par­ty agrees to the down pay­ment (in writ­ing or oral­ly), the Accom­mo­da­tion Agree­ment shall be deemed entered into upon the receipt of the Party’s dec­la­ra­tion of con­sent on the down pay­ment by the Pro­pri­etor.

3.3 The Par­ty shall be oblig­ed to make the down pay­ment no lat­er than 7 days (receipt) before the accom­mo­da­tion. The costs for the finan­cial trans­ac­tion (e.g. remit­tance fee) shall be paid by the Par­ty. Cred­it and deb­it cards shall be sub­ject to the terms and con­di­tions of the issu­ing com­pa­ny.

3.4 The down pay­ment shall be deemed an instal­ment of the agreed remu­ner­a­tion.

§ 4 Start and end of accommodation

4.1 Unless the Pro­pri­etor offers any oth­er time of occu­pan­cy, the Par­ty shall be enti­tled to move into the rent­ed rooms from 4.00 p.m. on the agreed date (“date of arrival”).

4.2 If a room is occu­pied for the first time before 6.00 a.m., the pre­ced­ing night shall be deemed the first night of accom­mo­da­tion.

4.3 The rent­ed rooms shall be vacat­ed by the Par­ty by 12.00 noon on the date of depar­ture. The Pro­pri­etor shall be enti­tled to charge anoth­er day if the rent­ed rooms are not vacat­ed in time.

§ 5 Rescission of the Accommodation Agreement – Cancellation fee

Rescis­sion by the Pro­pri­etor

5.1 If the Accom­mo­da­tion Agree­ment pro­vides for a down pay­ment and such down pay­ment has not been made by the Par­ty in time, the Pro­pri­etor may rescind the Accom­mo­da­tion Agree­ment with­out grant­i­ng any grace peri­od.

5.2 If the Guest fails to arrive by 6.00 p.m. on the agreed date of arrival, the Pro­pri­etor shall not be oblig­ed to accom­mo­date them unless a lat­er time of arrival has been agreed upon.

5.3 If the Par­ty has made a down pay­ment (see 3.3), the rooms shall be deemed reserved until 12.00 noon on the day fol­low­ing the date of arrival at the lat­est. If a down pay­ment to the amount of more than four days has been made, the oblig­a­tion to accom­mo­date the Guest shall end on 6.00 p.m. on the fourth day, the date of arrival being deemed the first day, unless the Guest informs the Pro­pri­etor of a lat­er date of arrival.

5.4 Unless oth­er­wise agreed upon, the Pro­pri­etor may rescind the Accom­mo­da­tion Agree­ment for objec­tive­ly jus­ti­fied rea­sons by means of a uni­lat­er­al dec­la­ra­tion by 3 months before the agreed date of arrival of the Par­ty.

Rescis­sion by the Par­ty – Can­cel­la­tion fee

5.5 The Par­ty may rescind the Accom­mo­da­tion Agree­ment by means of a uni­lat­er­al dec­la­ra­tion by 3 months before the agreed date of arrival of the Guest with­out being liable to pay a can­cel­la­tion fee.

5.6 Out­side the peri­od spec­i­fied in § 5.5., the Par­ty may only rescind the Accom­mo­da­tion Agree­ment by means of a uni­lat­er­al dec­la­ra­tion sub­ject to the fol­low­ing can­cel­la­tion fees:
– 40% of the total agreed price by 1 month before the date of arrival;
– 70% of the total agreed price by 1 week before the date of arrival;
– 90% of the total agreed price with­in the last week pre­ced­ing the date of arrival

Pre­ven­tion from arrival

5.7 If the Par­ty is pre­vent­ed from arriv­ing at the accom­mo­dat­ing estab­lish­ment on the date of arrival since this is impos­si­ble due to unfore­see­able extra­or­di­nary events (e.g. extreme snow­fall, floods etc.), the Par­ty shall not be oblig­ed to pay the agreed remu­ner­a­tion for the date of arrival.

5.8 The oblig­a­tion to pay the remu­ner­a­tion for the booked stay shall revive as soon as the arrival becomes pos­si­ble again pro­vid­ed that it becomes pos­si­ble with­in three days.

§ 6 Provision of substitute accommodation

6.1 The Pro­pri­etor may pro­vide the Par­ty or the guests with ade­quate sub­sti­tute accom­mo­da­tion (of the same qual­i­ty) pro­vid­ed that this is rea­son­able for the Par­ty, par­tic­u­lar­ly if the dif­fer­ence is insignif­i­cant and objec­tive­ly jus­ti­fied.

6.2 An objec­tive jus­ti­fi­ca­tion shall, for exam­ple, be deemed giv­en if the room(s) has (have) become unus­able, guests that have already been accom­mo­dat­ed pro­long their stay, the estab­lish­ment is over­booked or this becomes nec­es­sary due to oth­er impor­tant oper­a­tional activ­i­ties.

6.3 Any extra expens­es aris­ing from such sub­sti­tute accom­mo­da­tion shall be paid by the Pro­pri­etor.

§ 7 Rights of the Party

7.1 By enter­ing into an Accom­mo­da­tion Agree­ment, the Par­ty shall acquire the right to make nor­mal use of the rent­ed rooms and the facil­i­ties of the accom­mo­dat­ing estab­lish­ment that are usu­al­ly acces­si­ble to the guests for use with­out any spe­cial con­di­tions and of the usu­al ser­vice. The Par­ty shall exer­cise their rights in accor­dance with any applic­a­ble hotel and/or guest reg­u­la­tions (rules of the house).

§ 8 Obligations of the Party

8.1 The Par­ty shall be oblig­ed to pay the agreed remu­ner­a­tion plus any extra amounts that have arisen from the use of spe­cial ser­vices by the Par­ty and/or the accom­pa­ny­ing guests plus any applic­a­ble VAT by the date of depar­ture at the lat­est.

8.2 The Pro­pri­etor shall not be oblig­ed to accept for­eign cur­ren­cies. If the Pro­pri­etor accepts for­eign cur­ren­cies, such shall be accept­ed at the cur­rent price if pos­si­ble. If the Pro­pri­etor accepts for­eign cur­ren­cies or cash­less means of pay­ment, the Par­ty shall pay any asso­ci­at­ed costs, e.g. for inquiries with cred­it card com­pa­nies, telegrams etc.

8.3 The Par­ty shall be liable towards the Pro­pri­etor for any dam­age caused by them­selves or the Guest or any oth­er per­sons that receive ser­vices of the Pro­pri­etor with the knowl­edge or in accor­dance with the inten­tion of the Par­ty.

§ 9 Rights of the Proprietor

9.1 If the Par­ty refus­es to pay or is in arrears with the agreed remu­ner­a­tion, the Pro­pri­etor shall be enti­tled to make use of the legal right of reten­tion in accor­dance with § 970c of ABGB [Aus­tri­an Civ­il Code] and the legal right of lien in accor­dance with § 1101 of ABGB with respect to the items brought along by the Par­ty or the Guest. Fur­ther­more, the Pro­pri­etor shall be enti­tled to make use of this right of reten­tion or lien in order to secure its claims under the Accom­mo­da­tion Agree­ment, par­tic­u­lar­ly for cater­ing, oth­er expens­es made for the Par­ty and for any kind of dam­age claims.

9.2 If ser­vices are request­ed in the room of the Par­ty or dur­ing unusu­al times of the day (after 8.00 p.m. and before 6.00 a.m.), the Pro­pri­etor shall be enti­tled to charge an extra remu­ner­a­tion. How­ev­er, such extra remu­ner­a­tion shall be indi­cat­ed on the price board for the room. The Pro­pri­etor may also refuse such ser­vices for oper­a­tional rea­sons.

9.3 The Pro­pri­etor shall be enti­tled to issue invoic­es or inter­im invoic­es for its ser­vices at any time.

§ 10 Obligations of the Proprietor

10.1 The Pro­pri­etor shall be oblig­ed to pro­vide the agreed ser­vices to an extent that com­plies with its stan­dards.

10.2 Extra ser­vices of the Pro­pri­etor that must be indi­cat­ed accord­ing­ly since they are not includ­ed in the accom­mo­da­tion remu­ner­a­tion shall, by way of exam­ple, include:
a) Extra accom­mo­da­tion ser­vices that may be invoiced sep­a­rate­ly, such as the pro­vi­sion of lounges, sauna, indoor and/or out­door swim­ming pool, solar­i­um, garages etc.;
b) A reduced price shall be charged for the pro­vi­sion of addi­tion­al beds or cribs.

§ 11 Liability of the Proprietor for damage to items of guests

11.1 The Pro­pri­etor shall be liable for the items brought along by the Par­ty in accor­dance with §§ 970 ss of ABGB. The Pro­pri­etor shall only be liable if the items have been hand­ed over to the Pro­pri­etor or the per­sons autho­rised by the Pro­pri­etor or deposit­ed in a place assigned by such or intend­ed for such pur­pose. Unless the Pro­pri­etor pro­vides oth­er evi­dence, the Pro­pri­etor shall be liable for its own fault or the fault of its vic­ar­i­ous agents and vis­i­tors. In accor­dance with § 970 sec. 1 of ABGB, the Pro­pri­etor shall only be liable up to the amount spec­i­fied in the Aus­tri­an law on the lia­bil­i­ty of land­lords and oth­er entre­pre­neurs of 16 Novem­ber 1921 (Bun­des­ge­setz über die Haf­tung der Gast­wirte und ander­er Unternehmer) as amend­ed. If the Par­ty or the Guest fails to imme­di­ate­ly com­ply with the Proprietor’s request to deposit their items in a spe­cial deposit, the Pro­pri­etor shall be released from any lia­bil­i­ty. The amount of any lia­bil­i­ty of the Pro­pri­etor shall be lim­it­ed to a max­i­mum of the sum insured under the third-par­­ty lia­bil­i­ty insur­ance of such Pro­pri­etor. Any fault of the Par­ty or Guest shall be tak­en into account.

11.2 The Pro­pri­etor may not be held liable for slight neg­li­gence. If the Par­ty is an Entre­pre­neur, the Pro­pri­etor may nei­ther be held liable for gross neg­li­gence. In such event, the bur­den of proof to show the fault shall lie with the Par­ty. No con­se­quen­tial or indi­rect dam­age and no loss of prof­it shall be reim­bursed.

11.3 The Pro­pri­etor shall only be liable for valu­ables, mon­ey and secu­ri­ties up to an amount of cur­rent­ly €550.–. The Pro­pri­etor shall only be liable for any exceed­ing dam­age in the event it has accept­ed such items for depo­si­tion know­ing their qual­i­ty or in the event the dam­age has been caused by itself or its vic­ar­i­ous agents. The lim­i­ta­tion of lia­bil­i­ty in accor­dance with 12.1 and 12.2 shall apply accord­ing­ly.

11.4 The Pro­pri­etor may refuse to deposit valu­ables, mon­ey and secu­ri­ties if the items are sig­nif­i­cant­ly more valu­able than those usu­al­ly hand­ed over for depo­si­tion by the guests of the accom­mo­dat­ing estab­lish­ment.

11.5 In each event of depo­si­tion, lia­bil­i­ty shall be exclud­ed if the Par­ty and/or Guest fails to imme­di­ate­ly noti­fy the Pro­pri­etor of the occurred dam­age. Fur­ther­more, such claims shall be assert­ed in court with­in three years from their knowl­edge or pos­si­ble knowl­edge to the Par­ty and/or Guest; oth­er­wise, the right shall become extinct.

§ 12 Limitations of liability

12.1 If the Par­ty is a Con­sumer, the Pro­pri­etor may not be held liable for slight neg­li­gence, except for bod­i­ly injury.

12.2 If the Par­ty is an Entre­pre­neur, the Pro­pri­etor may not be held liable for slight or gross neg­li­gence. In such event, the bur­den of proof to show the fault shall lie with the Par­ty. No con­se­quen­tial, non-mate­r­i­al or indi­rect dam­age and no loss of prof­it shall be reim­bursed. The dam­age to be reim­bursed shall at any case be lim­it­ed to the amount of the dam­age incurred because the Par­ty has relied on the valid­i­ty of the agree­ment (Ver­trauensin­ter­esse).

§ 13 Animals

13.1 Ani­mals may only be brought to the accom­mo­dat­ing estab­lish­ment with the pri­or con­sent of the Pro­pri­etor and against extra remu­ner­a­tion. 13.2 The Par­ty bring­ing along an ani­mal shall be oblig­ed to prop­er­ly keep and/or super­vise such ani­mal dur­ing their stay or to have it kept and/or super­vised by a qual­i­fied third par­ty at their own expense.

13.3 The Par­ty and/or Guest bring­ing along an ani­mal shall have an accord­ing ani­mal lia­bil­i­ty insur­ance and/or per­son­al lia­bil­i­ty insur­ance that cov­ers any poten­tial dam­age caused by ani­mals. Evi­dence of such insur­ance shall be pro­vid­ed to the Pro­pri­etor upon request.

13.4 The Par­ty and/or their insur­ance com­pa­ny shall be joint­ly and sev­er­al­ly liable towards the Pro­pri­etor for any dam­age caused by the ani­mals brought along. Such dam­age shall par­tic­u­lar­ly also include any com­pen­sa­tion to be paid by the Pro­pri­etor to third par­ties.

13.5 Ani­mals shall not be per­mit­ted to enter the lounges, saloons, restau­rants and well­ness zones.

§ 14 Prolongation of the accommodation

14.1 The Par­ty may not claim for a pro­lon­ga­tion of their stay. If the Par­ty informs the Pro­pri­etor in time that they intend to pro­long their stay, the Pro­pri­etor may con­sent to a renew­al of the Accom­mo­da­tion Agree­ment. How­ev­er, the Pro­pri­etor shall not be oblig­ed to do so.

14.2 If the Par­ty is pre­vent­ed from leav­ing the accom­mo­dat­ing estab­lish­ment on the date of depar­ture since all ways of trav­el are blocked or unus­able due to unfore­see­able extra­or­di­nary events (e.g. extreme snow­fall, floods etc.), the Accom­mo­da­tion Agree­ment shall auto­mat­i­cal­ly be renewed for the dura­tion of such pre­ven­tion from depar­ture. The remu­ner­a­tion to be paid for this peri­od may only be reduced if the Par­ty is unable to ful­ly use the offered ser­vices of the accom­mo­dat­ing estab­lish­ment due to the extra­or­di­nary weath­er con­di­tions. The Pro­pri­etor shall be enti­tled to charge as a min­i­mum the remu­ner­a­tion cor­re­spond­ing to the price usu­al­ly charged in the low sea­son.

§ 15 Termination of the Accommodation Agreement – Early cancellation

15.1 If the Accom­mo­da­tion Agree­ment has been made for a def­i­nite term, it shall end upon the expiry of such term.

15.2 If the Par­ty leaves pre­ma­ture­ly, the Pro­pri­etor shall be enti­tled to charge the total agreed remu­ner­a­tion. The Pro­pri­etor shall deduct any­thing saved due to the fail­ure to use its scope of ser­vices or main­tained by let­ting the booked rooms to oth­er guests. Such sav­ings shall only be deemed to exist if the capac­i­ties of the accom­mo­dat­ing estab­lish­ment are ful­ly used upon the Guest’s fail­ure to use the booked rooms and the room can be let to oth­er guests due to the can­cel­la­tion by the Par­ty. The bur­den of proof to show that sav­ings have been made shall lie with the Par­ty.

15.3 Upon the death of a Guest, the Agree­ment with the Pro­pri­etor shall become extinct.

15.4 If the Accom­mo­da­tion Agree­ment has been made for an indef­i­nite term, the Par­ties may ter­mi­nate the Agree­ment by 10.00 a.m. of the third day pre­ced­ing the intend­ed end of the Agree­ment.

15.5 The Pro­pri­etor shall be enti­tled to ter­mi­nate the Accom­mo­da­tion Agree­ment with imme­di­ate effect for impor­tant rea­sons, par­tic­u­lar­ly if the Par­ty and/or the Guest
a) makes sig­nif­i­cant­ly adverse use of the rooms or makes their stay intol­er­a­ble for the oth­er guests, the own­er, its vic­ar­i­ous agents or the third par­ties stay­ing at the accom­mo­dat­ing estab­lish­ment due to ruth­less, offen­sive or oth­­er- 10 wise high­ly improp­er con­duct or com­mits an act against prop­er­ty, moral­i­ty or phys­i­cal safe­ty towards these per­sons that is sub­ject to penal­ty;
b) suf­fers of a con­ta­gious dis­ease or a dis­ease the dura­tion of which exceeds the term of accom­mo­da­tion or oth­er­wise is in need of care;
c) fails to set­tle the pre­sent­ed invoic­es when they become payable with­in a rea­son­ably set peri­od (3 days).

15.6 If the per­for­mance of the Agree­ment becomes impos­si­ble due to cir­cum­stances to be deemed events of force majeure (e.g. acts of God, strike, lock­out, offi­cial orders etc.), the Pro­pri­etor may ter­mi­nate the Accom­mo­da­tion Agree­ment at any time with­out giv­ing pri­or notice unless the Agree­ment is already deemed ter­mi­nat­ed under the law or the Pro­pri­etor is released of its oblig­a­tion to accom­mo­date the Par­ty. Any claims for dam­ages etc. by the Par­ty shall be exclud­ed.

§ 16 Sickness or death of the Guest

16.1 If a Guest gets sick dur­ing their stay at the accom­mo­dat­ing estab­lish­ment, the Pro­pri­etor shall arrange for med­ical care at the request of the Guest. In the event of immi­nent dan­ger, the Pro­pri­etor shall arrange for med­ical care even with­out the spe­cial request of the Guest, par­tic­u­lar­ly if this is nec­es­sary and the Guest is unable to do so them­selves.

16.2 As long as the Guest is unable to make deci­sions or it is not pos­si­ble to con­tact the fam­i­ly of the Guest, the Pro­pri­etor shall arrange for med­ical care at the expense of the Guest. How­ev­er, the extent of such care shall end as soon as the Guest is able to make deci­sions or their fam­i­ly has been informed about the sick­ness.

16.3 The Pro­pri­etor shall par­tic­u­lar­ly be enti­tled to dam­ages from the Par­ty or the Guest or, in the event of their death, their suc­ces­sors for the fol­low­ing expens­es:
a) unset­tled med­ical costs, costs for ambu­lance trans­ports, drugs and med­ical aids
b) room dis­in­fec­tions that have become nec­es­sary,
c) linen, bed sheets and bed fur­nish­ing that have become unus­able, or oth­er­wise the dis­in­fec­tion of thor­ough clean­ing of all of these items,
d) restora­tion of walls, fur­ni­ture, car­pets etc. if such have been con­t­a­m­i­nat­ed or dam­aged in rela­tion with the sick­ness or death,
e) rent for the room, pro­vid­ed that it has been occu­pied by the Guest, plus any days dur­ing which the rooms are unus­able due to dis­in­fec­tion, vaca­tion etc.,
f) any oth­er dam­age incurred by the Pro­pri­etor.

§ 17 Place of performance, place of jurisdiction and applicable law

17.1 The place of per­for­mance shall be the place where the accom­mo­dat­ing estab­lish­ment is sit­u­at­ed.

17.2 These Terms and Con­di­tions shall be gov­erned by Aus­tri­an adjec­tive and sub­stan­tial law under exclu­sion of the pro­vi­sions of inter­na­tion­al pri­vate law (par­tic­u­lar­ly IPRG [Aus­tri­an act on inter­na­tion­al pri­vate law] and the Rome Con­ven­tion of 1980) and the UN Sales Con­ven­tion.

17.3 If the Par­ty is an Entre­pre­neur, the exclu­sive place of juris­dic­tion shall be the domi­cile of the Pro­pri­etor; how­ev­er, the Pro­pri­etor shall also be enti­tled to assert its rights before any oth­er court that is com­pe­tent for the loca­tion and mat­ter.

17.4 If the Accom­mo­da­tion Agree­ment has been made with a Par­ty that is a Con­sumer who has their domi­cile or ordi­nary res­i­dence in Aus­tria, actions against the Con­sumer may exclu­sive­ly be filed at the domi­cile, ordi­nary res­i­dence or place of work of such Con­sumer.

17.5 If the Accom­mo­da­tion Agree­ment has been made with a Par­ty that is a Con­sumer who has their domi­cile in a mem­ber state of the Euro­pean Union (except for Aus­tria), Ice­land, Nor­way or Switzer­land, the court that is com­pe­tent for the domi­cile of the Con­sumer in the event of actions against the Con­sumer in the rel­e­vant mat­ter shall have exclu­sive juris­dic­tion.

§ 18 Miscellaneous

18.1 Unless oth­er­wise spec­i­fied in the above pro­vi­sions, any time lim­its shall start upon the doc­u­ment by which such time lim­it is instruct­ed being deliv­ered to the Par­ty that must com­ply with the time lim­it. When cal­cu­lat­ing a time lim­it based on days, the day of the moment or event to which the start of the time lim­it refers shall not be includ­ed in the cal­cu­la­tion. Time lim­its based on weeks or months shall refer to the day of the week or month that cor­re­sponds to the day start­ing from which the time lim­it is to be count­ed accord­ing to its name or num­ber. If the rel­e­vant month lacks such day, it shall be replaced with the last day of such month.

18.2 Any dec­la­ra­tions shall be received by the oth­er par­ty by the last day of the time lim­it (12.00 mid­night).

18.3 The Pro­pri­etor shall be enti­tled to off­set any of its claims against claims of the Par­ty. The Par­ty shall not be enti­tled to off­set any of its claims against claims of the Pro­pri­etor unless the Pro­pri­etor is insol­vent or the Party’s claim has been estab­lished by a court or acknowl­edged by the Pro­pri­etor. 18.4 If any gaps arise in rela­tion with the Agree­ment, the applic­a­ble legal pro­vi­sions shall apply.

Frequently Asked Questions

You can book our rooms direct­ly online. Please use the book­ing bar on our web­site. Once you have entered all the required data and click “Book­ing”, you will be redi­rect­ed to the book­ing page.

If you would like to take advan­tage of our spe­cial offers or if you have any spe­cial wish­es, please use the enquiry but­ton in the book­ing bar. Please also when book­ing our “Snow OK” win­ter pack­ages “Ski-Week” in a Triple- or a Fam­i­­ly-Room and “Last-Minute”. After send­ing the enquiry form you will receive a con­fir­ma­tion e-mail. We will con­tact you with­in 2 days with a per­son­alised offer.

Any can­cel­la­tion must be made in writ­ing. In the case of a can­cel­la­tion, the fol­low­ing costs will be charged to you:

In Summer Season (1.5. – 30.11.)

Up to 7 days before planned arrival: can­cel­la­tion free of charge.For any lat­er can­cel­la­tion or non-arrival: 100% of the total book­ing amount.

In Winter Season (1.12. – 30.4.)

Up to 90 days before planned arrival: can­cel­la­tion free of charge.Up to 30 days efore planned arrival: 40% of the total book­ing amount.Up to 7 days before planned arrival: 70% of the total book­ing amount.
For any lat­er can­cel­la­tion or non-arrival: 90% of the total book­ing amount.

To avoid any unnec­es­sary costs in the case of a can­cel­la­tion and in the event of a moun­tain res­cue (includ­ing by heli­copter), we rec­om­mend that you take out a trav­el insur­ance pol­i­cy with Europäischen Reiseversicherung.

A deposit is required upon book­ing. This is clear­ly stat­ed on each of our offers and can be paid in advance by bank trans­fer, or for online book­ings also by cred­it card.

The bal­ance of your book­ing is usu­al­ly payable at the recep­tion, upon check-out, in cash or by deb­it card. How­ev­er, if you book one of our “Snow OK” pack­ages, the amount is payable upon check-in, and you will receive the vouch­ers for your ski pass­es imme­di­ate­ly.

Our recep­tion is not always staffed. Check-in is from 2 p.m. until 8 p.m. Check-out must be no lat­er than 10 a.m. If these times are not pos­si­ble for you, please note this in the com­ments on the enquiry form and we will try to find a solu­tion for you.

This is unfor­tu­nate­ly not pos­si­ble. We are a bed and break­fast guest­house and include break­fast with all our rooms and offers. We there­fore can­not offer a dis­count for rooms with­out break­fast.

Our break­fast buf­fet is avail­able dai­ly from 7:30 a.m. to 9:30 a.m. in the break­fast room. Pack­ing food to take away with you is not per­mit­ted. Ear­li­er times are only pos­si­ble by pri­or arrange­ment.

No, there is no reser­va­tion facil­i­ty. How­ev­er, park­ing is always free of charge for you. Park­ing is avail­able either direct­ly in front of the guest house in the court­yard, in the park­ing areas on the street (the park­ing fees are refund­ed) or in our own, rent­ed places and in the town’s park­ing garages (max­i­mum 400 meters away).

Yes, we have WIFI inter­net access in the whole guest­house (except in the base­ment ski-stor­age area) which is always free for you. You will receive your access code when you check in at our recep­tion.

No, we are a non-smok­ing guest­house. Smok­ing is there­fore not per­mit­ted any­where in the build­ing, includ­ing of course in the bed­rooms. Our employ­ees have been strict­ly instruct­ed to ensure com­pli­ance with this house rule. Smok­ing is only per­mit­ted out­doors, on the bal­cony and in our front gar­den. Please use the ash­trays pro­vid­ed for this pur­pose.

COPYRIGHT

We pay atten­tion to all pro­pri­etary rights regard­ing pub­li­ca­tions that are avail­able on these web pages. Content/data that is pub­lished on these web pages (includ­ing but not lim­it­ed to graph­ics, sounds, logos, movies, soft­ware, pic­tures, prod­ucts, ser­vices, texts) is pro­tect­ed by nation­al and inter­na­tion­al laws. Any kind of duplication/copying, dis­tri­b­u­tion, micro­film­ing, trans­la­tion and fur­ther, in par­tic­u­lar com­mer­cial use and mak­ing avail­able to the pub­lic is pro­hib­it­ed. Nam­ing of brands/labels/trademarks does not indi­cate that such names/terms are not pro­tect­ed by nation­al and inter­na­tion­al laws.

Disclaimer, Condition to Use

1. Terms

By access­ing this web site, you are agree­ing to be bound by these web site Terms and Con­di­tions of Use, all applic­a­ble laws and reg­u­la­tions, and agree that you are respon­si­ble for com­pli­ance with any applic­a­ble local laws. If you do not agree with any of these terms, you are pro­hib­it­ed from using or access­ing this site. The mate­ri­als con­tained in this web site are pro­tect­ed by applic­a­ble copy­right and trade mark law.

2. Disclaimer

The mate­ri­als on our web­site are pro­vid­ed “as is”. We make no war­ranties, expressed or implied, and here­by dis­claims and negates all oth­er war­ranties, includ­ing with­out lim­i­ta­tion, implied war­ranties or con­di­tions of mer­chantabil­i­ty, fit­ness for a par­tic­u­lar pur­pose, or non-infringe­­ment of intel­lec­tu­al prop­er­ty or oth­er vio­la­tion of rights. Fur­ther, we don’t war­rant or make any rep­re­sen­ta­tions con­cern­ing the accu­ra­cy, like­ly results, or reli­a­bil­i­ty of the use of the mate­ri­als on its web­site or oth­er­wise relat­ing to such mate­ri­als or on any sites linked to this site.

4. Limitations

In no event shall we or our sup­pli­ers be liable for any dam­ages (includ­ing, with­out lim­i­ta­tion, dam­ages for loss of data or prof­it, or due to busi­ness inter­rup­tion,) aris­ing out of the use or inabil­i­ty to use the mate­ri­als on our web­site, even if we have been noti­fied oral­ly or in writ­ing of the pos­si­bil­i­ty of such dam­age. Because some juris­dic­tions do not allow lim­i­ta­tions on implied war­ranties, or lim­i­ta­tions of lia­bil­i­ty for con­se­quen­tial or inci­den­tal dam­ages, these lim­i­ta­tions may not apply to you.

5. Revisions and Errata

The mate­ri­als appear­ing on this web­site could include tech­ni­cal, typo­graph­i­cal, or pho­to­graph­ic errors. We do not war­rant that any of the mate­ri­als on our web­site are accu­rate, com­plete, or cur­rent. We may make changes to the mate­ri­als con­tained on this web­site at any time with­out notice. But we do not, how­ev­er, make any com­mit­ment to update the mate­ri­als.

6. Links

We have not reviewed all of the sites linked to our web­site and we are not respon­si­ble for the con­tents of any such linked site. The inclu­sion of any link does not imply endorse­ment by us of the site. Use of any such linked web­site is at the user’s own risk.

7. Site Terms of Use Modifications

We may revise these terms of use for our web­site at any time with­out notice. By using this web­site you are agree­ing to be bound by the then cur­rent ver­sion of these Terms and Con­di­tions of Use.

8. Governing Law

Any claim relat­ing to our web­site shall be gov­erned by the laws of the coun­try of Aus­tria with­out regard to its con­flict of law pro­vi­sions. Gen­er­al Terms and Con­di­tions applic­a­ble to Use of a Web Site.

Data Privacy Statement

Your pri­va­cy is very impor­tant to us. Accord­ing­ly, we have devel­oped this Pol­i­cy in order for you to under­stand how we col­lect, use, com­mu­ni­cate and dis­close and make use of per­son­al infor­ma­tion. We respect your pri­va­cy and are com­mit­ted to pre­cise­ly fol­low­ing the legal require­ments for the pro­cess­ing of your per­son­al data (EU reg­u­la­tion no. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). The fol­low­ing out­lines our pri­va­cy pol­i­cy – all your per­son­al data is processed on this basis.

By using our ser­vices and pro­vid­ing your con­sent in accor­dance with this dec­la­ra­tion, you con­firm that you are 14-years or above and are able to give valid con­sent, or you have pro­vid­ed us with a valid dec­la­ra­tion of con­sent from your legal guardian or solic­i­tors.

are required for our ser­vices. In par­tic­u­lar, these include book­ings per­tain­ing to trav­el, guides, restau­rants, rental vehi­cles, trans­fers, reg­istries, insur­ance, events, tours, accred­i­ta­tion, vouch­ers – includ­ing cus­tomer sys­tem, invoic­ing and check­ing there­of (B2B, B2C, FIT) – tick­ets. For these pur­pos­es, this data is saved, processed and, if need­ed, trans­ferred to third par­ties. We do not use pro­fil­ing meth­ods or make auto­mat­ed deci­sions. The legal foun­da­tions for these data pro­cess­ing pro­ce­dures are

the full­fil­ment of our pre-con­­trac­­tu­al and con­trac­tu­al oblig­a­tions to your­self,

and our legit­i­mate inter­ests (e.g. the bet­ter­ment of our client ser­vices, also with­in the scope of direct adver­tis­ing or the per­cep­tion of our own legal inter­ests).

The length for which the data is saved is cal­cu­lat­ed in accor­dance with the length of our busi­ness rela­tion­ship, the dec­la­ra­tions of con­sent, as pro­vid­ed by your­self, as well as the statu­to­ry require­ments to pre­serve records and legal oblig­a­tions, which apply to our busi­ness. In case of reg­u­lar busi­ness and in the inter­est of opti­mum client ser­vices, we must stress that we are com­mit­ted to know­ing your pre­vi­ous­ly sub­mit­ted cus­tomer wish­es so well, that we can pro­vide last­ing and on-going cus­tomer sat­is­fac­tion.

Transferring to third parties

In con­sid­er­a­tion of per­mis­si­ble pur­pos­es, your per­son­al data may be passed on to com­­pa­ny-inter­­nal proces­sors, who have com­mit­ted to com­ply­ing with the valid data pro­tec­tion stan­dards, or to third par­ties, who have been con­tact­ed to pro­vide your request­ed ser­vices. Should it not be pos­si­ble to com­ply with Euro­pean data pro­tec­tion stan­dards – for instance because in spe­cif­ic cas­es stan­dard con­trac­tu­al claus­es, arrange­ments or cer­ti­fi­ca­tions can’t be guar­an­teed – then we will noti­fy you in a time­ly man­ner, and will obtain the nec­es­sary per­mis­sion from you.

Website-USAGE

The use of our web­site is usu­al­ly pos­si­ble with­out pro­vid­ing any per­son­al infor­ma­tion. But your access data is auto­mat­i­cal­ly cap­tured and saved when you access our web­page. This access data can include which web­page you accessed, any viewed doc­u­ments, date and time of access, IP address of the user, data of the pc used for access, par­tic­u­lar­ly the brows­er and oper­at­ing sys­tem as well as data size and the suc­cess­ful access noti­fi­ca­tion, in par­tic­u­lar. We use this access data for inter­nal sta­tis­ti­cal pur­pos­es to guar­an­tee the reli­a­bil­i­ty of our pres­ence and improve it. The access data will be used for evi­dence preser­va­tion in case of sus­pi­cion of ille­gal activ­i­ty.

By enter­ing your per­son­al data into one of our con­tact forms, you acknowl­edge that it is saved and processed by us for the dura­tion of this con­crete enquiry. This applies to the enquiries you sub­mit via our enquiry-form, the book­ing-form and emails in par­tic­u­lar. We need this data to process your enquiry and also save your IP address, in these cas­es, for evi­dence preser­va­tion. The data is saved pro­vid­ed it is required to aid with poten­tial sup­ple­men­tary or fol­low-up ques­tions by you or us.

The legal basis for this data pro­cess­ing is your dec­la­ra­tion of con­sent, our pre-con­­trac­­tu­al and con­trac­tu­al oblig­a­tions to you, our legit­i­mate inter­ests and legal require­ments of any kind and Art. 96 TKG.

SSL encryption

This site uses SSL encryp­tion for the pro­tec­tion of the trans­mis­sion of con­fi­den­tial con­tent – such as the inquiries you will send to us. You can rec­og­nize an encrypt­ed con­nec­tion in your browser’s address line: The address begins with “https:” instead of “http:” and the lock icon is dis­played. With our acti­vat­ed SSL encryp­tion, the data you may trans­fer to us can­not be read by third par­ties.

Server log files

The provider of our web­host col­lects and stores infor­ma­tion in an auto­mat­ed fash­ion in so-called serv­er log files that your brows­er trans­mits to us auto­mat­i­cal­ly. The legal basis for this data pro­cess­ing is our legit­i­mate inter­ests and legal require­ments of any kind and Art. 96 TKG. The fol­low­ing infor­ma­tion is col­lect­ed: Your vis­it­ed pages, Refer­rer URL, Time of the serv­er request, Brows­er type and ver­sion, Oper­at­ing sys­tem of your device, Host­name and IP-adress of the access­ing device.

These data will not be com­bined with data from oth­er sources. Tech­ni­cal data may be used for sta­tis­ti­cal and analy­sis pur­pos­es and also for secu­ri­ty rea­sons. The serv­er log files will be stored for 30 days and auto­mat­i­cal­ly delet­ed after­wards. If this data must be revoked for legal rea­sons of proof, they are exclud­ed from the dele­tion until the inci­dent has been final­ly clar­i­fied.

Cookies

We use cook­ies, which are small ele­ments of texts, which are used for sav­ing infor­ma­tion in web browsers. Cook­ies are recog­nised when you next access the site and con­tribute con­sid­er­ably to accel­er­at­ing load­ing process­es and facil­i­tat­ing the use of our site. The infor­ma­tion which is deter­mined and saved by cook­ies serves to iden­ti­fy you, but also analyse your user behav­iour. It will be saved on the serv­er of the rel­e­vant provider, who is oblig­at­ed to uphold our cur­rent data pro­tec­tion stan­dards. The cook­ies will remain on your end device, fol­low­ing your vis­it to our site, pro­vid­ed this hasn’t been dis­al­lowed from the begin­ning or you haven’t active­ly delet­ed cook­ies.

Active­ly deac­ti­vat­ing cook­ies may impact the appear­ance of our web­page for you. You can also pre­vent cook­ies from being saved via the appro­pri­ate set­tings in your brows­er. How­ev­er, if these set­tings are acti­vat­ed then we would like to make you aware that you may not be able to access all fea­tures of our web­site.

BOOKINGS

We are using the book­ing engine of Cap­Corn Com­pa­ny Soft­ware GmbH (5700 Zell am See, air­field road 52/17) for room book­ings via our web­site. This ser­vice also uses Cook­ies, and stores the infor­ma­tion you pro­vide on its servers, and pass­es it on to us so that we can ful­fill our con­trac­tu­al oblig­a­tions to your­self. Cap­Corn Com­pa­ny Soft­ware GmbH has com­mit­ted to com­ply­ing with the valid data pro­tec­tion stan­dards – more detailed infor­ma­tion can be found in their privacy policy.

Google Analytics

We use Google Ana­lyt­ics, a web analy­sis ser­vice of Google Inc. 1600, Amphithe­atre Park­way, Moun­tain View, CA 94043, USA („Google”). Google Ana­lyt­ics uses cook­ies. The infor­ma­tion per­tain­ing to your user behav­iour, which is cre­at­ed by the cook­ie, is gen­er­al­ly trans­ferred to and saved on a Google serv­er in the USA. In the Euro­pean Union, your IP address will first be short­ened and thus anonymised or at least pseu­do­nymised. The full IP address is only trans­ferred to a Google serv­er in excep­tion­al cir­cum­stances, where it is then short­ened.

Google uses this infor­ma­tion to eval­u­ate the web­site, to cre­ate reports on web­site activ­i­ty and pro­vide oth­er ser­vices to the web­site own­er, regard­ing web­site use and inter­net use. The IP address, trans­ferred from your brows­er with­in the scope of Google Ana­lyt­ics, is not com­bined with oth­er google data. Google LLC com­plies with Euro­pean data pro­tec­tion law and is cer­ti­fied under the Privacy-Shield-Agreement. In this regard, please also take note of Google’s Privacy Policy and their Terms of Service.

Third party content

We also use third par­ty con­tent on our web­site, in order to curate the most infor­ma­tive and com­fort­able web expe­ri­ence for you. This includes the Google routeplan­ner and Youtube. Due to tech­ni­cal rea­sons, these third par­ty providers will receive your IP address. We have no con­trol over the use of this data by the third par­ty providers. In these instances, we refer to the pri­va­cy state­ments of the rel­e­vant provider.

Protective measures

We have imple­ment­ed organ­i­sa­tion­al and tech­ni­cal pro­tec­tive mea­sures in places which we con­tin­u­al­ly eval­u­ate and adapt where nec­es­sary, to pro­tect your per­son­al data which is saved and processed by us.

We reserve the right to change this pri­va­cy state­ment at any time to adapt to new devel­op­ments. The new ver­sion is valid from date of pub­li­ca­tion on our web­site. The cur­rent ver­sion of the pri­va­cy state­ment can be viewed at any time on our web­site.

Your rights

You can request access to your per­son­al data, saved by us, at any time and free of charge. As the per­son con­cerned, you have a right to retrac­tion, infor­ma­tion, dele­tion, cor­rec­tion and restric­tion of your per­son­al data, pro­vid­ed we are not bound by a statu­to­ry require­ment to pre­serve these records.

Karl-Heinz Thoma (Pen­sion Her­zog) is respon­si­ble for the pro­cess­ing of data. For more infor­ma­tion regard­ing your rights as the per­son con­cerned, please con­tact us under or +43 (0)6542 72503. We are hap­py to help.

The Aus­tri­an Data Pro­tec­tion Author­i­ty (DSB) in Vien­na is respon­si­ble for com­plaints, as the rel­e­vant reg­u­la­to­ry author­i­ty.