Whitepaper: How to Evaluate Contact Center Solutions

Ever wonder how other contact centers go about choosing new systems? Do their managers face the same bewilderment and dread of trying to understand the technology? Do they have the same budget frustrations?

BenchmarkPortal Inc. surveyed more than 50 firms, asking how they approached the decision of whether to buy components from various vendors or to go with an all-in-one solution. The resulting whitepaper gives you insights from those who have been down this road already.

See the key questions decision makers considered when upgrading automatic call distribution, interactive voice response, workforce management and other systems.

Sample of this whitepaper's graphics showing how typical multi-point and all-in-one systems look in practice. The paper also explores the two "flavors" of all-in-one solutions: on-premise and off-premise.

Get clear graphics showing how typical multi-point and all-in-one systems look in practice. The paper also explores the two "flavors" of all-in-one solutions: on-premise and off-premise. Get it now.

Compare and contrast your own operation with the averages involved in the survey, including call volumes, numbers of agents, cross-sell opportunities and the types of technology the other contact centers either had or planned to add in the coming year.

Getting the right people, processes and technologies all aligned to cultivate loyal customers and build enterprise value is difficult at best. Benefit from knowing how others are tackling the same issues you face.

Take a moment to fill out this short form so that we can email you a complimentary copy of this whitepaper (value $495).

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Whitepaper: Uses and Benefits of Unified Communications

Want a real-world reference for evaluating the benefits of unified communications technology (like saving 43 minutes per employee per day from more efficient message management)?

This Sage Research whitepaper quantifies the time and money savings experienced by over 200 companies. “Unified Communication Application: Uses and Benefits,” Sage Research, January 2006

The actionable data and recommendations in this whitepaper help you quantify the dollar-for-dollar return on investment from unified communications. Benchmarks from current users (over 200 small, medium, and large organizations surveyed) showing real productivity gains and out-of-pocket cost savings. Provides a real-world reference for evaluating the technology. Data includes 11 color charts showing time and money saved with unified messaging.

At 56% of organizations, coworkers can't reach each other on the first try. And nearly all (93%) organizations at one point have missed deadline because they couldn't access key decision-makers. That’s pitiful. You can do better – here’s how:

So, instead of trying your coworker at the office and on his cell before reaching him at home, you could reach him instantly. Instead of spending 14 minutes trying to connect, you could spend 14 seconds.

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White paper: Achieve security without breaking your IT budget

This FREE white paper from SOS and Cisco is a practical guide for small and medium-size businesses, providing a quick overview of planning, design, implementation, operation, and optimization of a Microsoft Business environment protected by a Cisco Self-Defending Network.

Download the full white paper now (PDF format).

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The Business Case for Video Conferencing

Become a member of the SOS community and gain access to this 16 page study on video conferencing return on investment (ROI). Contents include real world examples showing Time-to-Market, Driving Adoption, and Pure Travel Reduction.

Access this guide today!

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First name*
Last name*
Title*
Company*
Industry*
State (company headquarters)*

Number of employees*
Number of computer/phone stations*
Telephone (we respect your privacy)

Email address (to send you the whitepaper)*
How did you hear about SOS?*

Would you like to stay up to date with CONVERGENCE, the SOS e-newsletter? This 1 page monthly communication alerts you to new complimentary whitepapers, webinars, interactive online tools, and news. * Yes No

Featured Audio/Video

Contact center overstaffed or understaffed? That’s because WFM is not enough. Join us on March 25th for a webinar on Interaction Decisions to learn how to fine tune your operational plans to meet your contact center’s goals. Click here to register >>

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