Shipping & Returns

Terms & Conditions

When Will My Order Ship

We ship worldwide.* Orders are shipped Monday through Friday with exception of national holidays. If free standard shipping, Standard USPS, or UPS Ground shipping is selected; orders may take 1-3 days to process depending on how busy we are (However, most times we ship the next business day). Orders shipped via UPS Next Day Air, 2nd Day Air, 3 Day Select, must be placed by 11AM EST in order to be shipped same day. Orders shipped via USPS Express must be placed by 9AM EST in order to be shipped same day. All orders are shipped in the order in which they arrive.

Our facility is located in Hardeeville, South Carolina. For some parts of the USA, you may not require as much lead time for standard delivery. Shipping provider (UPS, USPS, etc) transit time guaranties will follow the respective provider guidelines guaranty schedule. UPS lead times are based on UPS’s Transit Times Map below. USPS lead times are based on USPS’s delivery guidelines as follows.

USPS FCM/Domestic: 3 days in most cases

USPS Priority/Domestic: 2-3 business days

USPS Priority/International: 6-10 business days

USPS Express/Domestic: Overnight to most locations

USPS Express/International: 3-5 business days

We reserve the right to combine orders that are shipping to the same address. We and/or the shipping carrier reserve the right to require signature confirmation on any shipment deemed necessary.

* Customers are responsible for any VAT, brokerage and customs charges that may apply to any international shipments.

Handling

Most orders ship within 1 business day (unless noted within the item store listing) and with exception of national holidays; with your selected shipping choice during your checkout. In rare cases, 1-3 business days may be required.

UPS Ground Transit Times

Return Policy (Commercial Policy Below)

You may return** standard product within 30 days of delivery for the item purchased price less any restocking, promotional and shipping incentives. We'll pay the return shipping costs if the return is a result of our error (ex: you received an incorrect item). An approved return merchandise authorization number (RMA) is required for all returns. Refer to the RMA section for instructions on how to obtain an RMA.

**Item must be non-defective, have all original packaging, and no missing parts. If your return does not meet these standards, you may be subject to either a 15% restocking fee or you may not eligible for a refund. One-time use products or items of one-time use products are not refundable or only prorate refundable, respectfully. Spare parts are non-returnable.

Return Authorization Standard (RMA)

If you need to return** a standard product, simply go to our contact page and submit the online form containing the order number, the full name and email address used at time of order. We will reply back with instructions for the return process and an RMA. We reserve the right to reject and/or charge a 20% restocking fee for a return that does not have an authorized RMA.

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

**Item must be non-defective, have all original packaging, and no missing parts. If your return does not meet these standards, you may be subject to either a 15% restocking fee or you may not be eligible for a refund. One-time use products or items of one-time use products are not refundable or only prorate refundable, respectfully.

Return Authorization Custom/Commercial (RMA)

Custom product orders are final. No returns will be honored on custom products once order has been placed.

Custom Classifications:

Any non-standard product

Commercial Classifications:

Any product being used in a commercial environment.

Any product totaling more than $299.99 and/or a maximum of 3 identical units per customer in any 30 day period will automatically be considered a commercial use.

Any value for EnCloz products are automatically considered commercial use.

Any commercial use may return new items** within 7 days of delivery and will be subject to a 20% restocking fee. RMA for any commercial use will not be authorized beyond 7 days of delivery.

You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

**Item must be non-defective, have all original packaging, and no missing parts. If your return does not meet these standards, you may be subject to either a 20% restocking fee or you may not be eligible for a refund. One-time use products or items of one-time use products are not refundable or only prorate refundable, respectfully.

Restocking Fees

Any order consisting of like items (with the same model number) and/or a single customer within a 30-day purchase of multiple orders, with purchase(s) totaling more than $399.99 will be subject to a 25% restocking fee.

Report a Shipping or Order Fulfillment Problem

You must contact us within 48 hours of confirmed delivery if your order:

show's delivered when you track it, but have not received it

was damaged during shipping

is missing items

Commercial or Large Order Use Manufacture Warranty

Orders totaling more than $399.99 in any 30 day period will automatically be considered a commercial use. Any commercial use will only be eligible for a 90 day manufacture warranty. Any commercial customer will be responsible for shipping cost to return the product(s) for repair or replacement. If the product(s) are returned and deemed not a manufacture defective product(s) Thought Out Company will not repair, replace or return these product(s) at our cost.

Denied, Rejected or Unclaimed Packages

A return of a denied, rejected or unclaimed package will be subject to store credit (good for 60 days) of the order subtotal less any restocking, promotional/shipping incentives, and return shipping fees incurred as a result of the package being denied, rejected or unclaimed.

Undeliverable Packages

An undeliverable return of a package by the carrier, that is not the result of our error will be subject to store credit (good for 60 days) of the order subtotal less any restocking, promotional/shipping incentives, and return shipping fees incurred as a result of the package being returned as undeliverable.

Promotional and/or Shipping Incentives

Any order that is returned within the return policy time frame and qualified for free shipping will be subject to shipping costs deducted from the refund.