ENTERPRISE INFRASTRUCTURE SOLUTIONS

IT managed services

SRM Tech understands that in today’s economic scenario it is highly necessary for any organization to focus on its core competencies to survive and succeed. And therefore powered by its expertise and experience in the managed services space, SRM Tech offers all help and support to implement and manage key projects as part of ongoing outsourced operations. Thus with SRM Tech, customers gained not only control but also flexibility over their information systems without having to endure the pain or cost of running them.

Desktop/Laptop Management Services

Computer Peripheral Management Services

Server Monitoring & Management Services

Network Monitoring & Management Services

Security Monitoring & Management Services

Messaging & Collaboration Services

Storage Management Services

Business continuity

Business continuity solutions from SRM Tech make sure your IT infrastructure is prepared for any disruption. Your IT infrastructure along with the rest of your organization’s capabilities needs to recover in a reasonable amount of time, with a limited loss of capability. Your business can be disrupted by a variety of external factors — man-made events or events of nature.

Why Chose Us – The solution

Data Backup and Restore – Data is one of the fundamental assets of an organization, and data loss can be debilitating to its functioning. Data corruption is the major cause of long recovery times. Organizations, therefore should maintain a primary online data backup using a mirrored set of disks, and also maintain a secondary daily tape-based backup which is shipped to an offsite location for disaster recovery. If systems fail, the recovered data can be used to bring up the systems within a short time and with limited data loss.

Email Archiving and Compliance – E-mail is a primary tool for business communication and the usage volumes are soaring exponentially. E-mail text and attached documents need to be stored and made accessible efficiently and securely for business purposes, and they also need to be archived on a long-term basis for legal compliance. From the perspective of an IT manager, e-mail management is nothing but a starting point into the larger content management mission. Enterprise content management, and in particular e-mail management, are high-growth, high interest areas for companies of all sizes and in all industries

High Availability – Your Systems need to be seamlessly always on, and hide any breakdowns from the user.

Disaster Recovery – In the event of a disaster when the place becomes unavailable for use for one reason or the other, Disaster Recovery solutions enable an organization to recover its IT infrastructure in a short period of time. The organization needs its systems and capabilities to recover in a matter of days or hours, with not a whole lot of data lost. Desktop systems and place are also needed for employees to go work in. These solutions typically require a higher level of investment

IT help desk & technical support

With the help of technically sound support team, 60% of day-to-day issues faced by your organization can be solved remotely by SRM Tech. When you sign up for the IT Help Desk, you’ll experience the benefit of a U.S.-based live technical support team on software and hardware products from certified frontline-support technicians. To expertly troubleshoot your technical issues, our friendly customer-service team will use industry-leading internal processes.

Our Expertise

Back Office – The IT Help Desk leverages SRM Tech Back Office for level 3 desktop and server issues. Both teams are tightly integrated providing your clients comprehensive services.

Customer Satisfaction – In business, customer satisfaction means everything to long-term success. But while each support call is important, they don’t all require an immediate response from your entire technical staff. To provide the appropriate level of service in any given circumstance, our highly trained staff responds to customer phone calls and e-mails. Customer issues are addressed in a timely and courteous manner. At the same time, your valuable time is considered in the most cost effective manner.

Service – The Help Desk will make every effort to resolve technical support issues at the time of the initial service call. This is our approach for resolving issues. The call will be answered by a Level 1 technician. If the incoming request can be handled within 10 minutes, the Level 1 technician will stay with the call to resolve the issue. If the Level 1 technician estimates that the incoming request will take longer, they will

Hand off the call to a Level 2 technician if one is available, or

Inform the caller that the issue will be assigned to a Level 2 technician and end the call. The Level 1 technician will then place the ticket in the Help Desk ticket queue where it will be assigned to a Level 2 technician. The level 2 technician will contact the client based on ticket priority.

The Help Desk services can be provided during normal business hours or with an option of 24*7 depending on the client needs.

Why Choose Us – Our Solution

Outsourcing help desk services, faster than building and staffing your own

Reducing operations costs

Eliminating drain on your resources, staff or infrastructure

Freeing time for your internal resources to focus on core business and development projects

HARDWARE SOLUTIONS

IT Consulting Services

Pc’s, Server’s, Notebook’s

Storage Solutions

NETWORKING, MULTIMEDIA

LAN Switches, Wireless Products

WAN Routers, RAS

DATA COMM – LL Modems, ISDN Modems

TELECOM SOLUTIONS

Conferencing – Audio, Video

VAS

ISP

Data Center Services

Asset tracking

Analysis of virtual/logical systems and how they interact with physical hardware

Management of “utility” operations like electricity, heating and cooling from a usage, efficiency and cost savings perspectives