In today's business environment, every business needs a website. Potential customers almost always "google" a business to determine if it is what they are looking for. If your business website does not appear in "the list" or your site does not look or feel right to the customer...it is easy to click on the next in line.
Is your website information up to date? Are you mobile? Can the customer see it on their smart phone? Is the contact information on your website found easily and do you respond quickly? Can the customer "shop price"? Does your "about us" web info give the customer confidence that you will deliver?
If you have a small business in Brown County Indiana or Bloomington, Indiana, is your website linked to and from other sites that rank well in the search engines? Does your site show up on the first or second page of a Bing search?