We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Rated 5 out of
5 by
Jason from
Classic and ElegantI get compliments all the time, and this adds antiqued charm to my otherwise stark home.

Date published: 2012-11-08

Rated 5 out of
5 by
KeeKee2010 from
GorgeousThis chair actually worked out perfectly in my new home. I purchased two chairs in the distressed black and was a little nervous they would be too black. They're actually a VERY dark brown and go well with my existing espresso colored furniture. The pair of chairs border my fireplace, and add an elegant touch. I couldn't find anything else out there for the price and they were relatively easy to order. It did take a while to receive the fabric swatches though.

Date published: 2014-07-24

Rated 5 out of
5 by
Allaboutdecorating from
My clients and I are very happy with the quality of this product.The equality of this chair is wonderful. The construction of the chair is very nice and we were very happy to see the finish with the double welting. We will certainly buy from Ballard Designs again.

Date published: 2011-07-01

Rated 5 out of
5 by
CareBear1 from
Beautiful chair and great price!This chair looks great in my husbands office. Looks as good as a more expensive one we found at a major furniture store.

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

The style originated in France, but our Julietta Bergere Chair is artisan
crafted in Italy. The shapely frame and carved cabriole legs, hallmarks of Louis XV styling, support a generous leather or upholstered seat.