Being an entrepreneur can be an exhilarating and scary experience. You have so much enthusiasm to see your business succeed, however, you find that much of your success depends on the quality of people you hire and their training. When considering ways to take your business to the next level, it comes down to a few methods that will give …

Encouraging managers to become better leaders is about focusing on their skills and creating an environment where they can succeed. It’s important to shift their efforts into getting the most from the employees they manage. So how can your HR department help your managers become effective leaders? First off, they can embrace the latest HR trends that are humanizing leaders. …

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customer leadership

"Customer Leadership" is a new way to help growth firms both improve their leadership skills and customer strategies – based on a deep and uniquely connected understanding of leadership development, global brand marketing, retail and the application of Big Data analytics and insight.

We work with Boards, the Executive Suite and the Private Equity Investment community.

customer experience

Mick delivered a keynote to the Institute of Customer Service, in London. He addressed how to utilise Big Data to improve the customer experience