The above role is to work in any area of the business and assist in the management of the business to ensure a smooth operation at all times. Also to provide relief management in the absence of the General Manager.

Duties;

to assist the General Manager in all aspects of bar, restaurant, kitchen, function and hotel management, stock control, admin, back office systems, security and cash management, customer complaints, recruitment and team management

to follow company procedures in all aspects of the business

to have a full understanding of the venues operations, manage staff rotas to budgets, report financials and to ensure all cash handling and stock control is adhered to

to ensure a high level of customer service and care at all times

to complete all company training as per your role requires

to ensure at all times that all legal requirements are strictly adhered to e.g. Licensing laws, Trade Descriptions Act, Weight & Measures Act, Food Hygiene Regulations, Food Safety Act, Health & Safety at Work Act, C.O.S.H.H Regulations, Fire Regulations, Gaming Acts and any other licensable acts within the business/that may affect the business

to be aware of the location of both first aid and fire fighting equipment

to sell and serve all company food, drink and rooms to company standards and following company procedures for doing so

to follow company cash handling procedures

to deal with customer complaints to ensure a satisfactory outcome as per company/management policy. Management must be informed at all times of customer complaints

to maximise the full sales potential of the venue, including being aware of specials, promotions, upsell targets, all whilst ensuring high standards are being kept

to help ensure the security of the pub at all times

to attend all training sessions and team meetings when required

to always work within company rules and standards and any specific site rules set out by management