My husband and I had never been skiing and decided to try it out in Zermatt. I booked a flight and hotel combo on Expedia - therefore I was extremely disappointed to find out that our flight arrived after the last train had already left for Zermatt. Unless the flight landed an hour earlier than its scheduled arrival, we would have never made the train on time; therefore, we lost one night in Zermatt (which was already paid for) and we had to pay to stay at an airport hotel in order to catch the first train leaving for Zermatt the next morning. The staff apologized but stated that they were unable to provide a refund for the lost night. This had the potential of ruining our whole vacation as we only had a few nights in Zermatt but once we arrived at the hotel...all was forgotten.

Traveller from Bermuda

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Situated in the mountains, this hotel is within a 15-minute walk of Gornergrat Station, Matterhorn Museum, and St. Mauritius …More

Stayed during a very busy half term week. Hotel coped superbly - service never faltered. Special mention to the hotel ski shop staff who were exceptionally kind and patient. Only minor niggle was dinner. Food very good quality but eye wateringly expensive.

We stayed 8nts in Feb2010. Rooms are small but very clean. We would recommend paying for the south side which has a beautiful view. The staff is very pleasant and helpful – esp. "Badjo" who drives the shuttle - a good deal (20CHF per week) for daily ride to the nearest lift (Les Violettes). Hotel seems very close to the gondola but it is a steep climb.
The breakfast is good (fresh bread, croissants, boiled eggs, cold meats, cheese, yogurt, fruit, cereal, muesli). For 25CHF per day you can add the nightly supper (we didn't since we met friends each night and spent a lot more for restaurants). On the web it states that there is free internet and bottled water in the rooms. This is not so - the internet is pay-as-you-go (10CHF for 5 hrs) and the water bottles are 4CHF (a lot for a small bottle).
The staff was very accommodating when we left. We had to leave at 5 a.m. to drive to Geneva Airport (about a 2 hour drive away) and they arranged for a picnic breakfast the night before which we kept in our room fridge and ate in the car (ham and cheese sandwiches, bottled water and fruit). Nice touch.
If you bring a car be prepared for the fact that the parking, while free, is very limited. We were there during the busiest season and the cars were jammed together and had to be shuffled if anyone needed to get out. we just left the car parked for the entire stay and walked or used the free bus service.

Traveller from Ottawa, Ontario, Canada

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Set amidst the mountains, this ski-in/ski-out hotel in Randogne is within 1 mi (2 km) of Violettes Express Gondola and …More

Your Guide to Valais Hotels

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