Card Kingdom Support

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My order was marked as delivered, but I did not receive it

Modified on: Sat, 5 Jan, 2019 at 12:37 PM

Nine times out of ten this means that the postal service accidentally delivered it to a nearby address. We recommend checking with your neighbors to see if it was delivered to one of them. If that doesn't turn anything up, please open a ticket and we're happy to look into this for you.

Please note that we must be contacted within 48 hours of your package being marked as delivered. Claims made outside of this time frame may be denied.