Will my account number change?Open or Close

PLEASE NOTE: Though your base member account number will not change, the account suffixes will be changing. Before setting up any new direct deposits (after 3/5/2018), electronic transactions, or ordering checks, please contact us to verify you have the correct information. Some account suffixes may change, but current electronic transactions will remain unaffected.

Can I keep using my current checks?Open or Close

You can continue to use your current supply of Quantum checks. Our third-party check provider also remains the same should you need to place a reorder. However, prior to ordering a new box of checks, please visit with a member representative to verify the accuracy of your information regarding account suffixes.

Will my direct deposits be affected?Open or Close

Your direct deposits will continue to post to your account as they do today.

PLEASE NOTE: In order to complete the transition to our new system, direct deposits made on Thursday, March 1st and Friday, March 2nd will be posted Wednesday, February 28th.

Will my automatic transfers be affected?Open or Close

Any automatic transfers you have scheduled for your account will continue to process as they do today. Please be patient with us as we may need to process these transfers manually during and immediately after system upgrades.

Will my loan payment due date change?Open or Close

If you have a loan with Quantum, your payment date will remain the same.

How long should I use my old debit card?Open or Close

Your old debit card will continue to function until March 1st.

When will I receive my new debit card and PIN?Open or Close

New debit cards will begin to arrive in the mail on February 20th, and new PINs on February 22nd. Once you have your new PIN, you can follow the instructions provided to call and activate your new card. Please keep your debit card in a safe place until you can begin using it on March 1st.