Abstraction Systems Support Policies

Abstraction Systems is not only dedicated to provide application
developers with reliable high quality components and tools, but to also provide the best possible
support. The following general support policies apply to all Abstraction Systems products if not stated
otherwise for a specific product.

Trial
support

If
you have downloaded the trial version of an Abstraction Systems product, you are entitled to get free technical e-mail / Web-based support
during the trial period of the product. We'll provide support for questions regarding installation problems, the functionality and usage of our
products and debugging and programming issues.

Standard support

Customers
with valid standard licenses are entitled to get free technical e-mail / Web-based support for one (1) year from purchase date. We'll provide support
for questions regarding installation problems, the functionality and usage of our products and debugging and programming issues. The standard
license also entitles to the download of bug-fixes and all new builds up to the next minor version of the software. Licenses purchased up to 30
days before the next official major or minor release of a product are entitled for a free upgrade.

Subscription support

Customers
with valid subscription licenses are entitled to get free priority technical e-mail / Web-based support for one (1) year starting from date of
purchase. We'll provide support for questions regarding installation problems, the functionality and usage of our products and debugging
and programming issues. The subscription license also entitles to the download of bug-fixes and all new minor and major product releases during one
(1) year starting from the date of purchase. Subscription customers will be notified about new product releases and automatically receive new
license keys if necessary. Subscription users may also qualify to participate in our beta-programs.