July 3rd, 2017:

The Government & Heritage Library has stepped up its Reference service. “Ask GHL” is our answer to patrons who have a quick question, need basic assistance with resources, or are otherwise unable to come to the library to seek research help. Now, from many pages on the Government & Heritage Library website, or just by connecting via bit.ly/AskGHL, you can chat with GHL Reference staff online, in real-time.

Users can connect with library staff just as they would at the Reference desk in the library—simply ask your question, and receive assistance in finding the answer. From 9am-5pm Monday through Friday, we’ll be online, providing patrons the ability to ask questions from their desktop, laptop, or from any device. More than just a time-saver, Ask GHL offers an interactive way to bring our personalized library services directly to our patrons.

While Ask GHL can be easily accessed directly from any chat box on the library website, users can also connect in a new window via bit.ly/AskGHL. This link allows users to launch their chat in its own window, which offers the convenience of instantly connecting with library staff while remaining on your current webpage. So, if you’ve ever wanted to have a personal librarian with you to ask for help as you’re working, you’re in luck: the Government & Heritage Library brings #everythingNC to everywhere you go!

The Government & Heritage Library Reference staff looks forward to connecting with patrons via online chat. Visit us at bit.ly/AskGHL and Ask GHL the next time you have a research question!