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Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Software Description:

UserTest.io provides high quality user testing solutions at affordable prices.
Receive high-quality recordings of your users completing set activities on your site. See and hear exactly how and what your users think of your site or product.
Identify pitfalls and opportunities to improve user experience, increase conversion rates and ultimately improve your ROI.

Benefits include:
1. Share your recordings via a shareable link or download the recordings for later
2. Recruit testers from our bank of testers from around the world
3. Receive feedback within 24hrs
4. Set unlimited tasks for your testers to complete

Software Description:

UXprobe user testing is easy to use. You can create test projects and start testing in a few minutes. Webcam and screens are recorded during the tests. You can easily filter, annotate and find the most relevant moments in your videos. UXprobe displays all relevant UX metrics in real time. That gives you a clear picture on how well the tests are doing.

Features:

Employee Training

Onboarding

Employee Onboarding

Data Visualization

Dashboard

Customer Management

Multi-User

Third-Party Plugins/Add-Ons

External Integrations

API

A/B Testing

Features:

Dashboard

Data Visualization

Multi-User

A/B Testing

Features:

Dashboard

Multi-User

Data Visualization

API

Data Export

Summary:

No coding required

Multi-language support

User Onboarding

Employee Training

Userlane Assistant

In-depth analytics

User segmentation

Responsive design

Privacy Made in Germany

Editor mode

Summary:

Solve key usability issues by seeing how your users are using your website.

Test design variation to identify what resonates best with your users.

No bulk buying - only pay for the testers you need.

Flexible tester recruiting. Recruit by demographics, behaviours etc.

Same day results, allowing you to stay ahead of the competition.

Empowered with insight to deliver prioritized improvements.

Summary:

The easiest and fastest way to test your website, app or prototype with real users.

See videos of your users and their screens.

Success and satisfaction metrics are collected and calculated automatically.

Your Own Testers

$13.00Per Tester

Included in plan:

Add your own incentive

Use your own pool of testers

Qualified Website Testers

$23.00Per Tester

Included in plan:

Large pool of demograpics

Pre-screen testers with no extra costs

Same day feedback from the testers

Save 50% by testing with us than competitors

FAQs:

Who are the main user groups of this service?

The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

Does this service offer multi-user capability (e.g. teams)?

Yes, multiple user can create Userlanes.

Does this service offer guides, tutorials and or customer support?

Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

What is this service generally used for?

Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training

Does this service integrate with any other apps?

As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

What platforms does this service support?

Userlane can be implemented on top of every existing web-based software or e-commerce website.

What are some applications this service is commonly used in tandem with?

Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

Does this service offer an API?

Yes.

FAQs:

Who are the main user groups of this service?

Anyone wanting to improve their website or prototype and take a user centered approach to their design.

What are some applications this service is commonly used in tandem with?

JustInMind - Prototyping tool

Invision - Website prototyping tool

Marvel - Prototyping tool

Optimal Workshop - Card Sorting

What is this service generally used for?

Improving user experiences, improving conversion rates, seeing/knowing what and how yours users are using your product/website.

What platforms does this service support?

Windows and Mac computers.
Mobile devices - coming soon.

Does this service integrate with any other apps?

No - not currently. Invision and Marvel links work as the website to be tested.

Does this service offer multi-user capability (e.g. teams)?

No, however, you can share the recordings you receive via a shareable link.

Does this service offer guides, tutorials and or customer support?

UserTest.io has live support chat via Intercom.

Does this service offer an API?

No.

FAQs:

What are some applications this service is commonly used in tandem with?