19 Steps total

Step 1: You’re an Application User changing your Help Desk name

This is the name that will appear on your help desk tickets and help desk application. This name will be used to engage with your users as you manage your application and handle day-to-day activities within help desk. In this situation, you can be as specific or generic as you’d like because this name will not appear on the Spiceworks Community, only in your local environment.

Step 3: Head over to Settings

Step 4: From the drop down, select “User Accounts”

Step 5: Hit the pencil icon to edit the information

Step 7: Your name should update in real time as soon as you hit “Save”!

Step 8: You’re an IT pro trying to change your Spiceworks Community username

This means YOU! Your Spiceworks Community profile and username is similar to other social communities where you use your real name. If you’d prefer not to use that, you can use a pseudonym (alias) that is not only unique but also recognizable in the Community. To submit a name change request:

Step 9: Login to the Spiceworks Community

Step 10: Head over to your Spiceworks profile page

Step 11: Edit profile

Step 12: Edit the top panel on your profile page

Step 13: Edit your username by clicking on the icon that looks like a pencil

Step 14: Request your unique name or handle

Step 15: Fill out the form to request your unique name or handle, and a Community Team Member will get back to you as soon as it’s reviewed!

Step 16: You’re a Partner or a Marketer

If you find yourself green on the Community, you’ll need to reach out to our Partner Support team to get a name change squared away. For our Partners and Marketers, we use a special format that typically aligns with their first name followed by their brand in parentheses behind it. For example, Julia (Spiceworks) is mine!

Step 17: Be ready by knowing the email address attached to the account

Step 18: Email partner_support@spiceworks.com with the desired change

Step 19: Our Partner Support team will get back to you with info on your name change!

Hopefully this how-to helped you out :) If you have any further questions, feel free to email communitymanagers@spiceworks.com with whatever you'd like to know!