USB device not recognised message received when I plug in my external hard drive Tech Support

[13/07/16 05:36AM]

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"USB device not recognised" message received when I plug in my external hard drive

I have tried using Device Manager to uninstall USB ports. The Maxtor hard drive works perfectly on my desk top computer but not on this Asus laptop. It has previously been recognised by this laptop as I have used the external Maxtor hard drive for backups.

Keys to the Problem "USB device not recognised" message received when I plug in my external hard drive