The problem comes in if they send you another broken board, or send you your own broken board back after updating the BIOS, regardless of what your error description was. Which happened to me several times. Then you need to go through a second and maybe third RMA which is very painful with them. My advise is try the first RMA and if it doesn't work trash the board. I only buy cheap Asus boards these days (which IMHO work better than expensive Asus boards anyway).