Contact Us

The friendly staff at Diabetes & Endocrinology of Denver welcomes your call and looks forward to serving you. If you have any questions about our endocrinology services, please call our office at (720) 282-2288. To schedule an appointment, you can call us or log in to our patient portal. For instructions regarding telehealth, please click here.

Location & Phone

Diabetes & Endocrinology of Denver is easily accessible from I-25, between East Arapahoe Road to the north and East Dry Creek Road to the south. Our office is on the ground floor, with plenty of free parking available.

Appointments are at 20-40 minute intervals depending on whether it is a follow-up or new patient appointment (starting on the hour, 20, 40 minutes past).

Patients are advised to arrive at least 10 minutes early for follow-ups, and 20 minutes early for new patients to have time to get checked in and update information.

Medical Emergencies

In the event of a life-threatening medical emergency, call 911 or go directly to the ER. The ER staff will contact Dr. Weinstein IF NECESSARY but may not need to do so.

After Hours Urgent Medical Needs

For after-hours issues, you should first contact your primary care provider. If they feel they need to reach Dr. Weinstein, they can call the office at (720) 282-2288 and voicemail will be forwarded to Dr. Weinstein.

Please be aware that if you do opt to send an after hours urgent voice message to Dr. Weinstein and it is considered non-urgent, then there may be a charge associated with the call.

In the unlikely circumstance that Dr. Weinstein is unreachable, then your primary care provider, ER staff/hospitalist should contact the endocrinologist for their local facility for advice. An emergency back-up contact is available during business hours. Please call the office and they will contact them for you for further guidance.

Insurance / Payment / Billing

Dr. Alan Jonathon Weinstein accepts most major insurance plans. Please contact your insurance company or you may call our office at (720) 282-2288 to find out if we accept your insurance plan.

If you are seen at our office and later discover you were seen out-of-network, please contact your plan directly to confirm. If this is the case, you will be responsible for payment not covered by your plan. If you need a referral, it is your responsibility to obtain one.

If your insurance plan requires you to pay a co-payment and/or a deductible, you will need to pay at the time of your visit. For your convenience, we accept cash, checks, Visa, MasterCard, and Discover. View our credit card policy.

WE ARE ACCEPTING NEW MEDICARE PATIENTS. We do not accept Tricare or Medicaid.

If you change insurance, please notify us ASAP and send a copy of the card to our office so we can verify your benefits prior to your next appointment. This will help prevent issues in advance in case you have changed to a plan that we do not accept.

Bill payments should not be mailed to the office address. Payments should be mailed to the address on your statement. For your convenience, payments can also be made on the patient portal.

Referrals

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit.

Please coordinate this with your primary care physician in advance. A cancellation fee and rescheduling may be necessary if you do not have your referral in advance.

Patient Portal

The primary purpose of communicating through our patient portal is for brief interactions and questions that require short answers or minor medication adjustments.

If you have multiple questions or questions of a complex nature, you should schedule a follow-up visit to go over them. These types of questions will not be answered through the portal.

If you have an urgent question, use the word “urgent” in the subject lineAND call the office to have the message flagged as urgent.

Please allow 3-5 business days for Dr. Weinstein to respond to your message (although he tries to answer questions sooner if possible). DO NOT SEND DUPLICATE MESSAGES (or open another message) if there is already an open one waiting to be answered, as this further delays response times.

We realize that dealing with insurance companies and pharmacies can be upsetting, but please remember we have a zero tolerance policy for abusive behavior and language regardless of the situation, and this is grounds for immediate discharge from the practice. This applies to portal messages as well.

Office Policies

Please be aware that if your account is sent to collections for failure to pay your balance due, you are automatically discharged from the practice at that time as well per office policy.

Any time a patient is discharged from the practice (regardless of the reason) , the practice is available for 30 days emergency services should you need them, and will send in refills if requested to cover the next 30 days as well. After that time Dr. Weinstein can communicate directly with your PCP to assist if they have questions regarding your care while you are in transition to a new provider, but the office will inactivate your account.

All refill requests should be called into your pharmacy and they will fax the request to our office. To avoid duplication and delays, be sure to tell the pharmacy if you want a 90-day supply so that it is clearly marked on the request.

If you have called your pharmacy for a refill and have not heard anything for 3-5 business days, send us a message through the patient portal to inquire on the status.

It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy. Please request refill requests from your pharmacy at least two weeks prior to running out. If you are out of medication, ask your pharmacy for enough to last until the next business day and then contact the office when we reopen.

If you are transferring a prescription to Dr. Weinstein from another provider or you have a dose change of an existing medication, you should still tell your pharmacy to fax the office a refill request. This ensures the refill is being sent to the correct location. If it is a dose change, Dr. Weinstein will make the correction when he sends the scripts back in. The only scenarios where a pharmacy should not fax a new request for a refill are if this is a new pharmacy for you with no prescription records, or a new medication that has not been filled previously. Make sure you note this in your message.

To avoid delays in refills being sent in, please make sure you are not overdue for a follow-up visit, or have a follow-up due within 90 days and you have not scheduled an appointment as yet. Staff will need to contact you to schedule in most cases prior to the refill being sent in.

Cancellations

We understand that unanticipated events happen occasionally in everyone’s life. We do request a 2 business day cancellation notice to give someone else the opportunity to schedule an appointment. You may be charged a late cancellation fee if you give less than one business days’ notice to cancel your appointment.

If you cancel less than 1-2 full business days prior to your appointment, please include the reason for cancelling in your message since we try to be as understanding as possible.

If you call our office to cancel an appointment and leave a voice mail, we recommend that you also send us a message through the patient portal so you get a confirmation. This helps prevent any miscommunication leading to no-show or late cancellation fees.

If you are seen at our office and later discover you were seen out-of-network, please contact your plan directly to confirm. If this is the case, you will be responsible for payment not covered by your plan. If you need a referral, it is your responsibility to obtain one.

If your insurance plan requires you to pay a co-payment and/or a deductible, you will need to pay at the time of your visit. For your convenience, we accept cash, checks, Visa, MasterCard, and Discover. View our credit card policy.

WE ARE ACCEPTING NEW MEDICARE PATIENTS. Also, we do not accept Tricare or Medicaid.

If you change insurance, please notify us ASAP and send a copy of the card to our office so we can verify your benefits prior to your next appointment. This will help prevent issues in advance in case you have changed to a plan that we do not accept.

Bill payments should not be mailed to the office address. Payments should be mailed to the address on your statement. For your convenience, payments can also be made on the patient portal.

Patient Education

Have questions about conditions affecting your endocrine system and treatments we offer? Our informative patient education library has the answers.