If you then still feel that you have suffered or are likely to suffer financial harm, or have been treated unfairly by AVBOB, you have the right to approach the Ombudsman for Financial Service Providers at telephone number:
086 032 4766
or
(012) 348 3447

Alternatively you can write to the Ombudsman for Long Term Insurance :
Private X45
Claremont
7735
Tel: (021) 657 5000
or
Fax: (021) 674 0951