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Esker Implements Salesforce.com in 90 days After Failed Three Year Siebel Initiative

Document delivery giant rolls out global on-demand CRM initiative to 180 users in eight languages,
including tight integration with existing SAP system in only three months

SAN FRANCISCO, Calif. - December 8, 2003 - Salesforce.com, the world leader in delivering
on-demand applications, today announced that Esker, a leading provider of intelligent document
delivery solutions, has switched from Siebel to salesforce.com's Winter '04
on-demand CRM service. Esker implemented salesforce.com globally for
180 users in eight languages in 90 days. The initiative included complete integration with Esker's
SAP implementation.

Previously, Esker had spent three years implementing Siebel, but decided to move to
salesforce.com Winter '04 after Siebel announced it would withdraw support for the version Esker
was using. Esker was convinced it would be more cost-effective to implement salesforce.com for
on-demand CRM, given the heavy financial investment needed to upgrade with Siebel.

Salesforce.com was selected following a rigorous three-way product evaluation. Esker performed a
two-month trial to evaluate salesforce.com's on-demand application delivery versus competitors, and
selected the company on the basis of its zero-risk, low-cost alternative to traditional enterprise
CRM software.

"Esker is a successful global organization, but we're not in the business of over-paying for
services or solutions if we're not receiving value for our money," said Jean-Michel Bérard, CEO of
Esker. "It's not ideal to have to change CRM partners mid-stream, but the cost of upgrading Siebel
was prohibitive. We have been delighted with our decision to move to salesforce.com. For the first
time, we have access to a cost-effective, low-risk global solution that was up and running within
90 days. The product is far superior to the Siebel solution and our users benefit from an
easy-to-use, intuitive interface."

Esker has three million users and markets its products in 50 countries via a network of 60
distributors. A number of different departments within the organization — marketing, sales and
research and development among others — rely on the on-demand CRM system to interact with
customers.

"Salesforce.com now manages our upgrades to the service automatically and with no charge,"
Bérard continued. "We have been amazed at the seamless, pain-free upgrade to the Winter '04
release. Salesforce.com gives us everything that Siebel provided and much more, at a fraction of
the cost, risk and complexity. Furthermore, configuring and customizing Siebel was like a complex
science project. Salesforce.com is so easy to modify our sales managers change the screens
themselves."

Commenting on Esker's integration of salesforce.com with their SAP back office systems, Bérard
continues. "After three years, integrating Siebel with SAP was still something we dreamed about —
we just couldn't make it work. With salesforce.com, we managed to complete our integration project
in 90 days."

"We frequently come across companies frustrated by the technological, financial and commercial
constraints of enterprise CRM software," said Marc Benioff, chairman and CEO, salesforce.com.
"Esker is a great example of a business with a clear vision of how on-demand CRM can positively
impact a company's performance without incurring an enormous cost. Esker's use of salesforce.com
will generate significant financial rewards, with minimum outlay in terms of time and money."

About Salesforce

Salesforce, the global CRM leader, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.