Why Customer Service is Important in Landscaping

Whether you’re ordering your morning coffee or calling the pharmacy to ask a question, good customer service probably puts a smile on your face. And when it comes to the landscaping industry, stellar customer service is particularly important. After all, the team you hire will be tackling some pretty large and important tasks, whether that’s installing your patio or devising an outdoor lighting plan that keeps your family safe and comfortable. Here are five tenets of customer service to look for in a potential landscaping company.

Knowledge

You probably have already have a vision for how you’d like your ideal outdoor space designed. However, the landscaping company you choose is ultimately the authority regarding the processes for executing additions and upgrades. When it comes to mechanics, materials, safety and other key issues, you need a landscaping company that has the answers and delivers services based on their expertise.

Transparency

When you’re seeking a landscaper, keep in mind that honesty is a non-negotiable policy. You want to know what is possible for your space, and the right landscaping company will be forthright in their opinions and honest in providing a quote up front — no fibs and no empty promises. This applies to their performance as well. Choose a company that stands behind time estimates, cleanup processes, design components and other details, and you won’t be sorry.

Availability

Maybe something looks amiss with a project, or perhaps you’re worried about the timeline. You need to say something — but no one wants to play endless phone tag or send frantic emails into a black hole. Choose a landscaping company you are confident will be available for questions and problems, both large and small.

Professionalism

You want your landscaping team to be friendly, easy to work with and respectful. The right people for the job will conduct themselves in a professional manner at all times. Ideally, you will see signs of this on a website, blog or social media presence. It’s also best to pick a pro who is savvy about scheduling and billing so you don’t have the team show up unexpectedly or receive hand-scrawled bills taped to your door.

Trustworthiness

Perhaps the most important aspect of any consumer relationship is the trust built while doing business. Look for a landscaping company that possesses credentials and can provide references upon request. Ask how long they’ve been in business, see whether the company resides at a permanent address and inquire about their insurance. The right landscaping team will be happy to answer your questions.

Contact Blue Tree

You can trust Blue Tree Landscaping for all of your outdoor landscaping needs. We have decades of experience and enjoy delivering the best customer service possible. Browse our website to check out our services, and feel free to contact us with questions or to get a quote. We look forward to working with you.