@Tanya great suggestions on customizing the email signature, however as per my understanding and I am open to correction here, one can only customize the "mail-out" feature fr om CRM if you are not using the FREE plan. Nevertheless, your "outta the box thinking' has given me an idea for a new software service ...

Essentially, the major issue is that for CRM to saves any reasonable amount of time, it has to plugin and track email correspondence without impacting whether that mail is seen by the client and not delayed. Alot of SME's in the consulting business do business with large corporations who for good reason have strict processes for secure email and this is wh ere Bitrix's adware is a major issue, since the client might not receive a crucial email. Bitrix further complicates the issue by not informing users that adware will be ins erted in communications.

The facts is that Bitrix is obviously rich in functionality and most importantly is easy to adopt. However, for some reason Bitrix management has chosen to ignore the fact that the scale of adoption of SAAS products over recent years has created a set of defacto standards for free or paid solutions while security standards are assumed throughout the business workplace.

Bitrix should take our complaints or suggestions in good faith as our support for the potential of the product since we devote significant time to highlight issues.In the spirit of supporting your product please consider the following;- avoid adware since such email is denigrated to spam folders- be transparent, the SAAS marketplace has matured so vendors have to be transparent with their users about feature limitations or hidden motives for profit- maintain compliance to de-facto standards since inter-connectivity requires that security standards are applicable to all organizations whether SME or corporates

In the meantime, may I suggest a solution which expands on other comments in this thread.Bitrix could append ONLY an image to CRM emails. That being a well designed promotion logo including the Bitrix24 logo and text underneath, "The best val ue CRM".*** Note ONLY an image - no text, no hyperlink etc. ***

This FREE promotion "feature" in your CRM outgoing emails has a few MAJOR problems for the future of your business model, namely;

[LIST=1][*]It seems subversive since you do not warn your prospective clients that this will happen, not in any documentation or video tutorials, and since CRM is our interaction with our most precious business asset you most certainly ensure that you will lose a prospective client who is embarrassed with this situation with his client or loses due to spam filtering due to the message. Honestly, this is such a 1990's web marketing tactic that it presents you and us, your prospective clients, as archaic in technology adoption. ***** So rather produce a pop-up to warn use that this will happen *****[*]We have been searching for a decent CRM solution for many months but unfortunately most services have brilliant features but only basic email integration which adds the burden to re-record emails conversations in the system. For example, a competitor of yours has a beautiful UI as welll as reporting and great deal-flow capabilities with region assignment but lacks one basic feature for which I was testing your solution - they do not allow embedded HTML from their email integration. ***** So now we cannot even determine if your service meets this criteria for consideration in our shortlist - unless we signup ????[*]Thankfully we tested this scenario with an internal account, however this does raise a MAJOR issue that there could be other "rotten easter-egg" features like this in your CRM which we could not possibly risk exposing to our clients since as a software consulting company who markets ourselves as a innovative business transformation specialists our clients would absolutely cringe at the thought of responding to ANY email or phone call thereafter.[/LIST]Message to your management: Your product has extensive features and has obviously been adopted widely over the years - BUT we are well down the road to TWENTY TWENTY ! So maybe, as not to upset your existing freebie clients, just add a priced option for even $5 not to include the ads although I don't know how you going to avoid the embarrassment of saying such on your home page ...

This FREE promotion "feature" in your CRM outgoing emails has a few MAJOR problems for the future of your business model, namely;

[LIST=1][*]It seems subversive since you do not warn your prospective clients that this will happen, not in any documentation or video tutorials, and since CRM is our interaction with our most precious business asset you most certainly ensure that you will lose a prospective client who is embarrassed with this situation with his client or loses due to spam filtering due to the message. Honestly, this is such a 1990's web marketing tactic that it presents you and us, your prospective clients, as archaic in technology adoption. ***** So rather produce a pop-up to warn use that this will happen *****[*]We have been searching for a decent CRM solution for many months but unfortunately most services have brilliant features but only basic email integration which adds the burden to re-record emails conversations in the system. For example, a competitor of yours has a beautiful UI as welll as reporting and great deal-flow capabilities with region assignment but lacks one basic feature for which I was testing your solution - they do not allow embedded HTML from their email integration. ***** So now we cannot even determine if your service meets this criteria for consideration in our shortlist - unless we signup ????[*]Thankfully we tested this scenario with an internal account, however this does raise a MAJOR issue that there could be other "rotten easter-egg" features like this in your CRM which we could not possibly risk exposing to our clients since as a software consulting company who markets ourselves as a innovative business transformation specialists our clients would absolutely cringe at the thought of responding to ANY email or phone call thereafter.[/LIST]Message to your management: Your product has extensive features and has obviously been adopted widely over the years - BUT we are well down the road to TWENTY TWENTY ! So maybe, as not to upset your existing freebie clients, just add a priced option for even $5 not to include the ads although I don't know how you going to avoid the embarrassment of saying such on your home page ...