Results through insight

Experience Matters

Highly experienced and regarded Queensland tourism and resort professional, providing expertise, insight and knowledge to clients seeking to develop business capacity to either improve profitability or solve business problems.

Get In Touch

Obligation free enquiries with complete confidentiality. For more information, please contact Ivor Davies on 0418 730 882. Meetings can be conducted over the phone, by email or in person. We look forward to helping you to grow your business.

Resort Consulting Services

For advice you can trust, experience and insight matters. Resort Consulting provides a range of tourism business consultancy services to resorts, attractions and other businesses, large or small, throughout Australia.

Headed by Ivor Davies, Resort Consulting focuses on providing clients with expert advice, insight, services and strategic plans, with the specific focus on developing business capacity to make or improve profitability.

While our expertise is mainly in the tourism and resort sector, our services can apply to a wide range of private and public enterprises across a variety of industries.

Our process is to begin with your enquiry. This may result in a formal evaluation and subsequent report with the option for a business to self-manage the recommendations provided and/or engage in follow-up remedial interventions.

We work closely with clients and enjoy delivering services which achieve lasting results.

Tourism & Business Consultancy

Resort Consulting’s business consultancy services cover a range of administrative, operational, marketing, food and beverage and finance divisions. Areas we can assist with include, but are not limited to:

Crafting business strategy and business planning

Financial management, profit making, budgeting and training

Improving customer satisfaction

Board development and management

Marketing and competitor analysis

HRM services and planning

Staff team building, motivation assessments and improvements

F&B assessments and improvements, menu and facility evaluations

Environmental challenges

Testimonials

“I worked closely with Ivor Davies for over 15 years during his tenure as General Manager of Kingfisher Bay Resort Group.Over that time we also together worked on a number of significant consulting roles which included clients such as Kooralbyn Valley Resort and Golf Course, South Molle Island Resort, Waltzing Matilda Centre Winton, Undara Experience (which we managed for a long period of time and continues to prosper today under Ivor’s direction.

Ivor has many skills and is in my view one of the best operators I have seen in 30 years in the hospitality business.

He is particularly adept at assessing people and working with them to grow their capabilities and get the best out of them.

He is very strong in his knowledge of operating a quality and cost efficient food and beverage operation. This is one of the most challenging areas in my experience to get right and maintain consistency of product quality and cost results. As an ex-chef Ivor “gets it” – you can’t pull the wool over his eyes with excuses. He can get in and re-engineer a business to drive its performance.

I could say a lot more but suffice to say if I had an issue in my business he would be the first person I would call to try and get me sorted and back on track. I am happy to elaborate personally on 0418888380.”

“Ivor Davies has many years experience in effectively managing multi-faceted tourism businesses and he offers a unique skill set which he is able to apply to any business within the tourism and hospitality sector.

We have utilised his services to spend some time looking at our operations and provide us with a comprehensive report highlighting the areas we could improve and importantly the ones which are operating effectively.

Ivor’s ability to accurately assess people and their suitability for a particular role is an asset to his management style and his willingness to share his views in an honest and constructive manner, which allows the client to appreciate and implement his insights is unprecedented.

I would highly recommend that any business seeking to improve their operations and therefore their bottom line should seek Ivor’s services.”

David Hay - Group General Manager - The Kingfisher Bay Resort Group - September 2016

“Resort Consulting have been instrumental in assisting us develop Rose Gums Wilderness Retreat over the last 15 years and Ivor continues to offer his expertise in goal setting, marketing and budgeting.

It has been essential for such a boutique accommodation business like ours to get the best advice as we have grown. Under Ivor’s guidance, Rose Gums now is a multi-award winning tourism resort, the largest on the Atherton Tablelands. We have also grown into one of the major rainforest experience of north Queensland, attracting thousands of international guests from Western Europe, UK and North America, to this sub-region.

The joy of working with Ivor Davies is he has vast hands-on experience, and cuts to the chase, without too many frills. He offers a concise clear pathway tailored to your managerial skills and financial capabilities.”

"Ivor has a wealth of overall business knowledge and experience which can be applied in a number of different types of business; when he offered to assist with business planning relating to SPK Pastoral, we were quick to accept."

“I have known IVOR DAVIES since 1998 when he became involved in a professional business management contract arrangement by, (TLC), “Tourism Leisure Corporation” of our family business Undara Experience. This arrangement continued successfully for all parties for a number of years and was terminated by mutual agreement when we were confident we had developed the new skills and confidence to manage the business.

In more recent years, since Ivor retired from his position with TLC, he accepted an offer to become the General Manager of Undara Experience and have the overall responsibility of overseeing the management of both Dutana Pty Ltd and Undaval Pty Ltd, which are the two companies responsible for Undara Experience operationally and structurally.

My personal and professional interests have traditionally been in the Beef Industry and they are currently as a partner in SPK Pastoral and as the owner and operator of Spring Creek station, with other members of my family. Ivor has a wealth of overall business knowledge and experience which can be applied in a number of different types of business and when he offered to assist with business planning relating to SPK Pastoral, we were quick to accept.

Ivor has made it a priority to personally become better informed on some of the different strategies required in running a pastoral operation and marry them with the general business principles which have served him so well over the years.

Ivor has been a great asset in being able to help prepare the next generation to take responsibility to manage these two family businesses in to the future and to help facilitate the succession process.

Ivor is well equipped to be able to advise, supervise and train individuals in best management practice and has the practical experience and academic qualifications to give me the confidence to accept his recommendations.”

“I have worked with Ivor Davies in a number of different capacities for more than 15 years. This has been through many different aspects of my own business, Undara Experience, as well as external businesses we have been involved with. This has allowed me the opportunity to see Ivor in many different scenarios in business.

He is the best business manager I have ever worked with and he has a great understanding of what needs to be implemented in a business to achieve the desired results. He has a comprehensive and detailed understanding of financial management and business profitability, human resource management, workplace health and safety and the practical skills and knowledge to ensure the correct operational systems are developed for your business.

His extensive experience in food and beverage is evident in his ability to get the best results from restaurants, cafes and the food industry. Over this time, I have asked Ivor to be project manager on different projects we have been developing and he has been exceptionally thorough throughout the process, from planning and implementation to monitoring performance with key performance indicators.

I can’t recommend Ivor Davies and Resort Consulting highly enough. I’m absolutely certain that if you follow his advice, you will achieve your desired business results.