Our History

In the mid-1990s, a funeral director in Vancouver, BC became increasingly concerned about a growing need within the death-care community – and quickly decided his purpose was to fill that need in the industry. That funeral director was our Founder, Gary Darychuk. Gary founded Directors’ Choice in Saint John, NB in 1997. Saint John’s contact center sector was rapidly growing. The locale provided plentiful opportunities and talent for the emerging young company and passionate entrepreneur.

Seventeen years later, Directors’ Choice is still providing award-winning answering services to funeral homes and others in the death-care community across North America. Handling over 80,000 first calls per year, Directors’ Choice continues to provide comfort and assistance to families at a time when they need it most, and accurate, timely information to clients.

Milestones

1997

Directors’ Choice answers their very first call on October 15th.

1999

Directors’ Choice answers one-millionth call (now answer more than one million calls a year).