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Pink Elephant Education B.V.

Available qualification programs

EXIN Business Information Management

EXIN Business Information Management with reference to BiSL examines information management from an end-user and business perspective. The program confirms a candidate’s theoretical knowledge and ability to connect business needs with IT services and resources. The program is based on the internationally recognized BiSL standard and is suitable for both IT and non-IT professionals.

EXIN IT Service Management based on ISO/IEC 20000

EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.

EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.

By the end of this year, an updated version of the ISO/IEC 20000 standard will be released.

The main expected changes are summarized below:

The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.

The main changes in the standard:

a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;

b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;

c) addition of requirements about knowledge and planning the services;

e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;

f) changes to definitions, mostly due to Annex SL.

g) minimized the required documented information leaving only key documents such as the service management plan.

EXIN Agile Scrum

EXIN Agile Scrum is the world’s first certification program to combine Agile service management with the Scrum process framework. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being better able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.

*The 10th Annual State of Agile report

EXIN TMap®

This certification program features exams that test a candidate's knowledge of TMap (Test Management Approach) which has become a standard in the IT industry for structured software testing. TMap is based on the Sogeti Busines Driven Test Management approach and is designed to improve control over the testing process. EXIN TMap Suite/NEXT® certification program can be combined with any development method and looks at the testing process from planning to completion. Please note – TMap NEXT® Test Engineer and Test Manager will be available until 1 May 2017.

VeriSM™

VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.

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If I look back to the year 2013 when I started my 2nd stint in IT Infrastructure Support, it is not just my salary which has doubled today, but my ability to withstand and lead in this ever-changing IT domain has increased manifold, and the credit goes to EXIN.

Rohit Singh

Transition Mananger

At Scopism, we work with EXIN to bring new certifications to the service management market, including SIAM and VeriSM. We chose to work with EXIN as they share our focus on quality and working for the whole service management community.

Claire Agutter

Scopism

As a trainer, I help you gain a deep understanding of what DevOps is. Then you can fulfill the role of a DevOps Master who facilitates, improves and leads their team.

At EXIN we recognize the need to constantly re-align our certification portfolio to align with changing competence requirements, hence our broad portfolio including certifications in areas which are relevant for digital transformation, such as Agile, DevOps, Cloud, Security, and SIAM.

Suzanne Galletly

EXIN

The ITIL® exam session was a big success: both the supervisor and all the attendees highly appreciated the possibility to get the preliminary exam results in a few seconds. EXIN's Marking on the Spot is a brilliant idea, we like it.

Miroslav Havelka

Managing Director Omnicom

Thanks to my EXIN Databases & SQL Foundation and ITIL Foundation certificates, I got a head start in my career and found a great IT position.

Roel Hengeveld

Developer at SVB

EXIN's DevOps Master certification is a significant advance and pioneers the knowledge of a new and recognized culture. The course immerses professionals into a world that balances Software Development with IT Operations, Lean concepts with Agile Project Management and Managed IT Services.

Eduardo Ramalho

Infrastructure Consultant

EXIN provided an innovative solution consisting of a competence-based talent development approach with actionable insights. e-CF® NEXT is definitely a solution for the long-term and will help us quickly respond to changes in the market.