Spa Front Desk Supervisor at The Westin Kierland Resort & Spa

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Location

The Westin Kierland Resort & Spa located in Scottsdale, is a AAA Four Diamond resort oasis providing contemporary amenities and design while helping its guests to experience the “Essence of Arizona”. Known as a distinctive business and leisure destination, the Resort is an integral part of the exclusive, 730-acre master-planned community of Kierland which features hundreds of upscale residences, shops, galleries and restaurants and is located just 10 miles from historic downtown Scottsdale and 20 miles from downtown Phoenix. We have 732 guest rooms and suites, and 302 villas all featuring the renowned Westin Heavenly Bed® and signature Heavenly Bath® amenities. Our full-service Agave, The Arizona Spa offers numerous services that will rejuvenate the mind, body, and spirit and features our Westin WORKOUT 24-hour fitness studio with New Balance Gear Lending, daily fitness classes and lighted outdoor tennis courts. The Kierland Golf experience is the area’s most innovative golf program, featuring 27 holes designed by Scott Miller. Our guests can relax in one of our three enticing pools, including a 900-foot Lazy River, 110-foot waterslide, and the Kierland FlowRider board sport simulator. Our award-winning Westin Family program focuses on all things fun for guests of every age - from scavenger hunts to pool relays, yoga to mixology classes. Our highly talented Chefs tantalize the senses with ten dining options including deseo, our signature AAA Four Diamond restaurant featuring Nuevo Latino cuisine and a Muddle Bar. The Resort’s 25,000 square feet Kierland Grand Ballroom, 15,000 square feet Herberger Ballroom and 12,000 square feet Trailblazer Ballroom are as visually impressive as functionally effective, offering the ultimate stage for high-tech presentations, general sessions, themed events or posh galas. In keeping with the Resort’s “Essence of Arizona” theme, paying tribute to the state’s Scottish immigrants, guests are encouraged each evening to unwind around the fire pit at the Resort’s Dreamweaver’s Canyon to enjoy the haunting sounds of “Scottish Pipes at Sunset.” Everything you might imagine is here at The Westin Kierland Resort & Spa!

Department

Spa

Job Description

Spa Front Desk Supervisor at The Westin Kierland Resort & Spa Hourly / Non-Exempt / Full Time The Westin Kierland Resort and Spa offers excellent benefits for Full Time Associates! Please visit www.starwood.jobs and follow the on-line application process. If you are a current Starwood Hotels & Resorts Associate who is looking to continue your journey, please visit your Human Resources Department to obtain the necessary transfer paperwork. Once the transfer has been approved and signed by your Manager, please return to your HR Department.

Requirements

POSITION PURPOSE: To ensure the highest quality guest service and cleanliness throughout the Spa/Fitness Center. To provide leadership, direction and training to front desk, reservations, spa, retail-juice and fitness staff. ESSENTIAL FUNCTIONS: Responsible for being knowledgeable of all spa services, pricing, and other services provided by the Resort Exercise proper telephone etiquette with guests in compliance with the Hotel’s terminology Responsible for serving guests in a timely manner, while implementing proper service standards. Fill in for Spa Operations Manager as needed, assist in coaching and counseling of staff, assist in interviewing and hiring of applicants, maintain cleanliness in all areas of the spa and fitness center. Responsible for insuring guests are escorted to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc. Taking reservations/booking appointments and handling guest requests/problem solving. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Prepare and sell beverage items from Juice Bar. Giving tours of The Spa Issuing robes, slippers, and towels Maintaining the weight/exercise room equipment Assist with the daily adult and children’s activities Responsible for maintaining a cash bank drawer Perform any or all duties as assigned by management Enforce hotel safety standards. Perform other duties and handle projects as assigned by Manager. File daily reservations and other correspondence. Maintain a clean and well-organized workstation. Perform other duties and handle projects as assigned by Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Ability to be persuasive with telephone sales skills. Knowledge about different packages available. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs. On a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipme

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Accommodations:
No

Management Position:
No

Description

Spa Front Desk Supervisor at The Westin Kierland Resort & Spa

Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Location

The Westin Kierland Resort & Spa located in Scottsdale, is a AAA Four Diamond resort oasis providing contemporary amenities and design while helping its guests to experience the “Essence of Arizona”. Known as a distinctive business and leisure destination, the Resort is an integral part of the exclusive, 730-acre master-planned community of Kierland which features hundreds of upscale residences, shops, galleries and restaurants and is located just 10 miles from historic downtown Scottsdale and 20 miles from downtown Phoenix. We have 732 guest rooms and suites, and 302 villas all featuring the renowned Westin Heavenly Bed® and signature Heavenly Bath® amenities. Our full-service Agave, The Arizona Spa offers numerous services that will rejuvenate the mind, body, and spirit and features our Westin WORKOUT 24-hour fitness studio with New Balance Gear Lending, daily fitness classes and lighted outdoor tennis courts. The Kierland Golf experience is the area’s most innovative golf program, featuring 27 holes designed by Scott Miller. Our guests can relax in one of our three enticing pools, including a 900-foot Lazy River, 110-foot waterslide, and the Kierland FlowRider board sport simulator. Our award-winning Westin Family program focuses on all things fun for guests of every age - from scavenger hunts to pool relays, yoga to mixology classes. Our highly talented Chefs tantalize the senses with ten dining options including deseo, our signature AAA Four Diamond restaurant featuring Nuevo Latino cuisine and a Muddle Bar. The Resort’s 25,000 square feet Kierland Grand Ballroom, 15,000 square feet Herberger Ballroom and 12,000 square feet Trailblazer Ballroom are as visually impressive as functionally effective, offering the ultimate stage for high-tech presentations, general sessions, themed events or posh galas. In keeping with the Resort’s “Essence of Arizona” theme, paying tribute to the state’s Scottish immigrants, guests are encouraged each evening to unwind around the fire pit at the Resort’s Dreamweaver’s Canyon to enjoy the haunting sounds of “Scottish Pipes at Sunset.” Everything you might imagine is here at The Westin Kierland Resort & Spa!

Department

Spa

Job Description

Spa Front Desk Supervisor at The Westin Kierland Resort & Spa Hourly / Non-Exempt / Full Time The Westin Kierland Resort and Spa offers excellent benefits for Full Time Associates! Please visit www.starwood.jobs and follow the on-line application process. If you are a current Starwood Hotels & Resorts Associate who is looking to continue your journey, please visit your Human Resources Department to obtain the necessary transfer paperwork. Once the transfer has been approved and signed by your Manager, please return to your HR Department.

Requirements

POSITION PURPOSE: To ensure the highest quality guest service and cleanliness throughout the Spa/Fitness Center. To provide leadership, direction and training to front desk, reservations, spa, retail-juice and fitness staff. ESSENTIAL FUNCTIONS: Responsible for being knowledgeable of all spa services, pricing, and other services provided by the Resort Exercise proper telephone etiquette with guests in compliance with the Hotel’s terminology Responsible for serving guests in a timely manner, while implementing proper service standards. Fill in for Spa Operations Manager as needed, assist in coaching and counseling of staff, assist in interviewing and hiring of applicants, maintain cleanliness in all areas of the spa and fitness center. Responsible for insuring guests are escorted to their appropriate service area, locker room, massage area, manicure, pedicure, weight room, etc. Taking reservations/booking appointments and handling guest requests/problem solving. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Prepare and sell beverage items from Juice Bar. Giving tours of The Spa Issuing robes, slippers, and towels Maintaining the weight/exercise room equipment Assist with the daily adult and children’s activities Responsible for maintaining a cash bank drawer Perform any or all duties as assigned by management Enforce hotel safety standards. Perform other duties and handle projects as assigned by Manager. File daily reservations and other correspondence. Maintain a clean and well-organized workstation. Perform other duties and handle projects as assigned by Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Ability to be persuasive with telephone sales skills. Knowledge about different packages available. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Walking and standing are required. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs. On a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipme