HPE Service Manager and Smart Analytics leverage Big Data for the service desk for a better user experience and increased efficiency. It simplifies ticket submission, enables the automatic classification of tickets, as well as fast and proactive problem management.

Hemit (Helse Midt-Norge IT) has been running HPE Service Manager with Smart Analytics for almost two years and will present experiences from this time frame along with thoughts and ideas for the future.

Join this session to gain insights into Big Data Service Desk capabilities and values, and to learn about how Big Data can help you with your service desk.

Speakers:

Thore Senneset
Incident Manager
HEMIT

20 years in the IT business, ranging from Royal Norwegian Navy through consulting, database admin, software development, network and application management

Has worked the past 10 years at Helse Midt-Norge IT (Hemit), mainly as Incident Manager with a strong interest in Service Management tools such as HPE Service Manager

Joined HPE in 1989 and has held various positions in HPE software since 1996

Worked on different areas of the IT management software market, including market analysis, sales content development and business planning for a broad range of products such as HPE Operations Manager and HPE Universal CMDB