my name is sue can we do this on the phone as I have my problem on my lap top in another room?

JACUSTOMER-hadza55h- :

are you there?

JACUSTOMER-hadza55h- :

hello

RobMark :

no i really am not allowed that option when i work here

JACUSTOMER-hadza55h- :

ok can you answer what the problem might be.

RobMark :

what operating system are you using

JACUSTOMER-hadza55h- :

windows vista

RobMark :

and what email are you using ? Usually they want to use something like outlook to send the actual emails

JACUSTOMER-hadza55h- :

i don't have outlook I don't think I have been through this before.

RobMark :

but it looks like it can also use its own program called myinvoice

RobMark :

how long ago was it working ?

RobMark :

or did it never work

JACUSTOMER-hadza55h- :

yes it worked. I have my invoices and estimates deluxe 10.0 I haven't used it in several months.

RobMark :

ok what email address are you using to send them from

JACUSTOMER-hadza55h- :

I called support which I thought I was doing now. He set up the incoming and outgoing mail. I am using att mail

RobMark :

so he set it up but didnt stick around long enough to see if it actually worked ?

RobMark :

how do you send and receive the mail on that account outside of the program. Is that working ?

JACUSTOMER-hadza55h- :

that was a long time ago and it did work when I got finished talking to him. I am not savy on computers. or the language. sorry.

RobMark :

oh ok somehow i thought you meant he had set it up today my bad

JACUSTOMER-hadza55h- :

I guess I don't know what your asking for.

RobMark :

well you are probably using an email account for your normal email that you read and reply to. The easiest thing is to use that same email address and settings for the invoices when you want to read your email what program do you use ?

JACUSTOMER-hadza55h- :

i think he set up the smtp mail server: smtp port. pop 3 that kind of stuff.

JACUSTOMER-hadza55h- :

yahoo

JACUSTOMER-hadza55h- :

is that what your asking.

RobMark :

yes i figured that but you have to know those settings and you need an account and password for the account and that is specific to you and your account and you need to know that

RobMark :

oh ok yahoo i can deal with

RobMark :

its an att account through yahoo ? what is the part of the email address after the @

JACUSTOMER-hadza55h- :

I have an account and password with yahoo and att.net

JACUSTOMER-hadza55h- :

yes it is att through yahoo. bellsouth.net

RobMark :

OK lets try going through the bellsouth server first

JACUSTOMER-hadza55h- :

ok

RobMark :

To set your email preferences, click the Email button on the toolbar and choose Bulk Email > Preferences.

1. In the Email Preferences dialog box, type your name or your company’s name in the From Name box.

2. Type your email address in the From Email Address box. When the recipient opens the email message, the From Name and the From Email Address appear at the top of the email message.

3. Type an email address where you want to send copies of any email message you send through MyInvoices.

ok that should be good but try switching the smtp port to 995 and if there is a box for it set ssl to ON

JACUSTOMER-hadza55h- :

your back

RobMark :

yes i am here

JACUSTOMER-hadza55h- :

it is saying no login method could be found to connect to your outgoing smtp server. please check all your settings, consult your service provider and or try again dails details is : connot connect to the email server.

RobMark :

Have you got a firewall running ? disable that if you do

JACUSTOMER-hadza55h- :

ok off

RobMark :

ok try the program again

JACUSTOMER-hadza55h- :

tried same thing. something isn't being put in there right. ingoing or outgoing or what ever. I have to get some work done. thanks for your help.

RobMark :

ok first you can try both the bellsouth server name and the att server name i gave you and you can try both ports 25 and 465 and you can try setting the "start ssl" to on and to off. usually it should be on for 465 and off for 25 but sometimes not att also tends to have problems with their servers almost dayly. they have about 6 of them and any one of them can be counted on to not be working for at least a day in any given week

RobMark :

but you can also try doing a system restore. It wont affect your data but it will affect any software installs etc that you did in between today and when you reset it to. It may not have a restore point far enough back to make it work but it might you have to look

RobMark :

system restore instructions XP VISTA

start menu /all programs / accesories / system tools / system restore

select restore to an earlier date.

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

System restore instructions - windows 7

type system restore in the white search box on the windows start menu and select system restore from the results

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

Well those are the settings that are supposed to be in there. So if they are not working either att changed something or you dont know your password or there is something running on the pc that is blocking it. You seemed to be having some problems getting the program to accept new settings.

If you want me to continue helping you please let me know and i will be happy to do so when you have time. But i think poor service is not really a fair rating just because you dont have the time to keep working on it. Ideally i would love to be able to be at your house to fix it. Or just say push the blue button and it will work. But i cant do that. I left you with a few instructions that you can try at your leisure, until you do so i dont think its fair to rate my service that way.

thank you

ok first you can try both the bellsouth server name and the att server name i gave you and you can try both ports 25 and 465 and you can try setting the "start ssl" to on and to off. usually it should be on for 465 and off for 25 but sometimes not att also tends to have problems with their servers almost dayly. they have about 6 of them and any one of them can be counted on to not be working for at least a day in any given weekRobMark : but you can also try doing a system restore. It wont affect your data but it will affect any software installs etc that you did in between today and when you reset it to. It may not have a restore point far enough back to make it work but it might you have to lookRobMark : system restore instructions XP VISTAstart menu /all programs / accesories / system tools / system restore

select restore to an earlier date.choose a date from the calendar that is BEFORE you experienced the problemhit ok / restorethe computer will start to shut downa restoring settngs box will appear with a status barwhen it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.It is not perfect. But it fixes a lot of things.System restore instructions - windows 7type system restore in the white search box on the windows start menu and select system restore from the results

select restore to an earlier date.Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"click that if the suggested ones are not BEFORE THE PROBLEM STARTEDchoose a date from the calendar that is BEFORE you experienced the problemhit ok / restorethe computer will start to shut downa restoring settngs box will appear with a status barwhen it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.It is not perfect. But it fixes a lot of things.

Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. OrvilleHesperia, California

30 yrs. of computer experience in financial and marketing departments.

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