Quality of website

Value For Money

Guest's review of Arena Flowers www.arenaflowers.com

I ordered flowers for my fiance from ArenaFlowers.com, I paid, and all I got for my trust in this company was a refund, and a disappointed fiance.

I ordered roses, and a little stuffed bear to be delivered to her work. I was in California at the time, and she in UK. When I woke up the next day, there was an email, saying that they didn't have the bear. Okay, fine; no bear. I told Sxxxxxxx (the sales contact), to just refund the money for the bear, no problem. She insinuated in the email that the rest of the order was on its way. But in reality, what this person did was CANCEL THE WHOLE ORDER at the last minute! She actually thought that that was the right thing to do! Can you believe it?

A huge part of this company's business, is sending flowers, to women, from men. And this is the type of business decisions they make in regard to that service. What a bunch of baboons! I know teenagers that make better decisions!

Needless to say I was furious. I think it was the fact that it was Friday, and Sxxxxxxx just couldn't be bothered to put in the extra three seconds to think about what was the right thing to do, so she just blew it off to make life easier for herself. Either that, or she is just a complete idiot.

Quality of website

Value For Money

Arenaflowerscustomerservice's Comment

Written on: 27/09/2013

Good afternoon,

Thank you very much for your review and your feedback.

We would like to point out that it was made very clear in the email which was sent to the customer that we would wait to hear from him before proceeding with the order. This had nothing to do with the fact that it was Friday afternoon in any way - some senders consider additional gifts such as teddy bears as important as the flowers themselves and do not want to proceed with the flowers without the additional gifts. The email which was sent contained the sentence: 'Shall I refund the teddy and just have the flowers delivered today?'. This does not insinuate that the flowers were sent. The customer responded after 7pm that evening for the very first time, angry that the flowers had not arrived. His email contained the sentence: 'Please process my refund ASAP'. The full refund was therefore processed and the order cancelled - not as a random decision but because the sender had asked for a full refund.

We are very sorry that this caused such upset. We were not trying to cause problems, we were simply waiting for an answer from the sender and then following his instructions.