Hold times

Come and let me share my frustration...

I'm currently 2 hours and 10 minutes on hold with Centrelink... and counting.
Ok yes admittedly there was a 15 min convo in there with one department, then a 30 second chat to someone to transfer me to yet another department, but FFS. 2 hours.

I only have a mobile too- prepaid.... So you can imagine the expense!!
I was on hold once for over an hour to cancel foxtel- I gave up and rang and asked for sales- low and behold they answered straight away!!!
Dh had a dreadful time trying to contact HSBC to cancel his card. He waited once for over 3 hours. They never answered. In the end he did my trick- asked for activations and got straight through

Centreline really have become a new level of dreadful. Staff have been slashed and they want us to do everything online but it's not always easy or straightforward. Not sure who we can complain to or whether we can actually do anything about it- it's not like we can take our business elsewhere.

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