Services and Return Policy

The products sold by Jill Atkins Designs (“JAD”) are either custom orders made from jewelry you provide (“Custom Order”) or are handcrafted items (“Stock Items”). RETURN POLICY FOR STOCK ITEMS All stock items must be returned within 30 days of delivery. In order to return any Stock Item you must call JAD for a Return Authorization Number and additional return instructions. All Stock Items must be return in their original packaging and must be unused. Upon return and inspection to ensure that the item is unused, JAD will refund to your credit card the purchase price, less all shipping and handling charges. Please allow 4 weeks to process your return. RETURN POLICY FOR CUSTOM ORDERS Custom Order may be returned for a full refund ONLY if the item is damaged or defective. Custom Orders are not returnable unless damaged or defective. Defective Custom Order must be returned within 30 days of the date of delivery. In order to return a defective or damaged Custom Order, you must call JAD for a Return Authorization Number and additional return instructions. You understand and acknowledge that JAD will utilize the jewelry you provide in completing your Custom order piece. As part of this process, JAD will take the provided jewelry apart and utilize any portion it deems desirable, in its sole discretion, in the custom piece. JAD will return all unused portions of the jewelry to you with the Custom Order. You acknowledge and understand that the unused portions may not be usable after and may have a different appearance after the process. RETURN GUIDELINES

ALL returns must be authorized by JAD – JAD first if you want to return your purchase.

All returns must be shipped by an insured carrier — JAD Prefers the United States Postal Service but you may use one of your own choice.