Catch up on the latest trending topics and thought leadership surrounding Apex and the healthcare industry

Patients who place fewer and shorter support calls are, on average, lower in cost to serve. One way to shorten call duration is to provide support representatives with fast and easy online access to exact copies of patient bills, thereby allowing them to quickly handle questions regarding...Read More

Online payments from patients can increase the average speed of collections because they eliminate mail transit and check-processing times. In addition, patients who pay online tend to pay quickly, according to an internal study of payment data including multiple large healthcare organizations...Read More

Providers can help improve collections by encouraging patients to start paying on a statement, even if the patient cannot pay the whole amount due before the due date. One cost-saving approach—both in helping reduce the number of statements mailed and in lowering write-offs—is to employ...Read More

Providers typically send four similar healthcare statements to a patient before referring bills to collections. Based on Apex research, each of these mailings can be optimized by varying the content of each statement based on the patient’s previous payment behavior and expected cash value. These...Read More