National tops Schiphol poll

16th Jan 2007

National Car Rental has topped a recent survey of rental providers conducted by an
independent research company at Amsterdam’s Schiphol Airport.With passenger numbers
totalling over 44 million every year, Schiphol is the fourth busiest airport in
Europe and a major hub for international business travellers. The survey offers a
true insight into the level of service delivered to travellers and National is the
overall top performer, scoring particularly highly in terms of staff expertise and
friendliness.

34% of customers described National’s overall performance as ‘excellent’ with 59%
describing it as ‘high’. National was one of only two rental providers whose overall
service didn’t even rate in the ‘low’ or ‘very low’ categories. Service quality on
the Schiphol Plaza desk was examined with 61% rating the clarity of instructions
from National as ‘high’ and 40% stating staff expertise as ‘excellent’ with 50%
describing the level of friendliness as the same.

The survey also revealed that National’s service at the rental parking facility is a
cut above the competition, with waiting times scoring 50% ‘excellent’ and 50%
‘high’. In addition, 64% of respondents saw staff expertise as ‘high’, with 59%
stating the desk location as ‘high’.

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David McNeill, Head of EMEA International Corporate Accounts at National Car Rental,
comments, “Schiphol Airport is extremely important to our corporate customers, so
this is a great result for National and reflects our commitment to ensuring they
receive the best possible service and rental experience. As the survey shows,
National’s staff are highly trained to understand the needs of business travellers
and we are continually developing products to ensure our corporate customers benefit
from the best rental solution for their specific needs.”——-