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You have about hundred and 30 files which you have uploaded this 2016. Most of them – maybe all of them are PDF files. That would be fine except that I've now had a look at some of them and I see that they are PDFs of photographs.

In other words what you have been doing is that you have been photographing documents and then combining those image documents into PDFs. This means that they are extremely large. For instance, I've discovered a document which you uploaded in 2016 which is made up of an 11 page PDF but which is over 7 MB in size. That is huge. The reason that the PDF document is so huge is because instead of having scanned your documents, your photographing them.

I'm very sorry but we simply don't have the capacity to carry this kind of data for people. We probably never made it clear but we expected that when people upload their files in PDF format, they would scan their documents so that the documents would be extremely legible and also take up a minimal amount of space.

You've been uploading documents in PDF format. They are not especially legible and of course they take up a huge amount of space.

I don't know if you have a scanner that for £49 or so you can buy an excellent scanner from PC World which will last you ages. You can then scan documents very quickly into PDF format and upload files in multipage PDF format. This means that the people who look at the documents will be able to read them much more easily and also it won't cause such a heavy burden for us. We have limited server space. We are not able to afford bigger storage.

I'm afraid that in view of that I don't think I can do much to increase your file storage limit. I'm gonna have to ask you to start managing your files by going through what you've uploaded and deleting stuff. I can imagine that many – maybe all of the files that were uploaded in 2016 and 2017 are no longer needed. The files are personal to you – in other words they probably aren't of a general value to the rest of the community so they may as well go.

After that, I would really ask you to review your practice in terms of uploading documents. Please get yourself a scanner. You can get a very good cannon scanner for about 49 quid – or even better one for about 60 quid from PC World. It will make life much easier for you and for the people on this forum who want to help you. It will reduce the load on our limited storage. And you will have the scanner available for all the other things that you might want to do for many years.

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Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Just a quick note to say that I also now understand how come you've exceeded your storage limit so dramatically.

We've obviously carried over your uploaded documents from the old platform onto the new one and from our old server onto the new one.

Yobs he had a lot of documents which fell within the limits set on the old setup but are now beyond the limits on the new system. We haven't deleted anything – but now I'm afraid that we have to be a little bit more careful about the way we upload and store material

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Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Or just use an online converter and lower the quality. Theyll be a few hundred kb at most then. In PDF format

That is one solution but of course a better solution will be to scan rather than use photographs. The solution you are suggesting will not deal with the readable quality of photographs – which don't tend to be very great. Sometimes out of focus. Sometimes not entirely centred or squared. Sometimes pretty dark.

They help and advice we give here is completely free. However, I don't think it's unreasonable to expect people to invest 49 quid in a scanner simply to help themselves – and also to help the other people who want to help them.

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Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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I think I have already replied to this on another of your posts cruz...go to your profile top right ...drop down ...My Attachments.....you have to put a tick on th uploads you wish to delete....obviously the very old uploads.

All attribution rights and moral rights in my copyright work are asserted

Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

All attribution rights and moral rights in my copyright work are asserted

Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

All attribution rights and moral rights in my copyright work are asserted

Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

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Yes, but when you have been converting your photos to PDFs, they are still basically JPEG's – images. That is what causing the problem. If you are photographing documents then you should get yourself an android or an Apple app which effectively scans them so that they become a document file rather than an image file. Then they will only take up a very fraction of the space.

All attribution rights and moral rights in my copyright work are asserted

Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

All attribution rights and moral rights in my copyright work are asserted

Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

Our picks

I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker)
I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded.
Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
so far so good.....
i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
so far so good....

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Picked By

I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than EE. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. This company seemed to be a marketing set-up for various telecoms companies, so I assumed anything I signed would be with 02 and didn't think it might be a problem.

They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. That was the first, of many, problems I found. Apparently THAT was my contract, binding me to 3 years and no 'cooling off' period, because I was a 'business' (meaning any consumer rights did not apply). When I subsequently asked in writing for a copy of my contract, that is what they sent - when I argued it was a DD mandate they insisted it was my contract!

2 days later they asked for my phone details to get it unlocked which I sent. 10 days later, EE closed my account, so I changed the SIM card to 02 that had come a few days before. No network! They had done nothing about unlocking it. Fortunately I was lucky with EE who managed to give me the right codes, rather than the usual 10 days to go through Samsung.

By this time I was suspicious of their set-up and wanted to cancel. As I said earlier, I found myself trapped into a 3 year contract with no 14 day cooling off period (they don't offer that). Promises to deal with my complaints never happened, promised return calls neither....and on and on.

Ofcom's rules apply to consumers and small businesses (under 10 employees), yet this shower don't acknowledge that. They just repeat and repeat that I am a business so it doesn't apply. To cancel the contract I have to pay the full 3 year's fees!!

I would like to know if others have had similar experiences? Or does anyone know how I can maybe declare the 'contract' unenforceable? I have never before been locked into something without a clear written contract, with t&c's! And, yes, I have asked, and yes, I have been ignored.