Call Monitoring, Call Coaching, Call Barging

To use this feature dial 123 from your Snapforce Telephone Console, you will hear a beep and operator alerting you (only you can hear this) that you are now ready to enter a call. After the operator alerts you just dial the extension of the user whose call you wish to enter.

At this point you will be Monitoring the users active call, this means you can hear their conversation but they cannot hear you. To change between features you have the following options: