When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back?

psouth

06-03-2013 23:03

Quote:

Originally Posted by R410
(Post 64636018)

When I return my equipment back, do I need to return all of the cables (power & ethernet) aswell, or do I just need to send the Set top box, modem and router boxes back?

the whole lot..
i kept the hdmi cable when i gave back the equipment,
2 weeks later i got a bill for 18.99 from virgin media cos they thort i stole it/lost it..
i not doing that again..

davetech

06-03-2013 23:26

When i retuned the v+ box i returned box - card - power lead that was it,

The Hdmi supplied failed and i would argue that if i asked virgin to send me a new hdmi they would tell me where to go,

Also hdmi would never cost them £18.99 and would ask them to provide a copy of the original breakdown of equipment supplied and i bet it does not say hdmi on it therefore they must prove you had it in the first place,

Also don;t but a return address on the parcel when sending the equipment back, via Collect+ they delivered it back to me the next day, Even though it was noted as return address only, stupid idiots - they did take it away and it did get back eventually

R410

06-03-2013 23:54

Quote:

Originally Posted by psouth
(Post 64636815)

the whole lot..
i kept the hdmi cable when i gave back the equipment,
2 weeks later i got a bill for 18.99 from virgin media cos they thort i stole it/lost it..
i not doing that again..

£18.99 :eek: Robbing b&st@ards. No way the HDMI cable that they supply will cost that much.

I only have a Samsung V Box anyway. I'll just put the whole lot in the packaging and send it off.
Don't need any of the cables anyway.

Still got about 4 of the power leads from previous NTL installations in the shed,

psouth

07-03-2013 12:11

Quote:

Originally Posted by R410
(Post 64637657)

£18.99 :eek: Robbing b&st@ards. No way the HDMI cable that they supply will cost that much.

I only have a Samsung V Box anyway. I'll just put the whole lot in the packaging and send it off.
Don't need any of the cables anyway.

Still got about 4 of the power leads from previous NTL installations in the shed,

i kept the hdmi cable for my compter..lol
virgin media wouldnt want old NTL kit back any way..
its old tat..lol

R410

07-03-2013 20:32

Quote:

Originally Posted by psouth
(Post 64642709)

i kept the hdmi cable for my compter..lol
virgin media wouldnt want old NTL kit back any way..
its old tat..lol

Don't have a HDMI cable as it is only an SD box. Wouldn't need one anyway. Got a 15M HDMI going round the end of the room to my desk for that.

It is just the Power cables that are in the cupboard, the old box we had went in the bin years ago, we told them to collect it but no one wanted it.

We have found use for the old NTL co-ax cable that powered the old NTL boxes too, it has been used power the Freeview TVs. It is higher quality than you buy from the shops. :D

psouth

08-03-2013 10:39

Quote:

Originally Posted by davetech
(Post 64637246)

When i retuned the v+ box i returned box - card - power lead that was it,

The Hdmi supplied failed and i would argue that if i asked virgin to send me a new hdmi they would tell me where to go,

Also hdmi would never cost them £18.99 and would ask them to provide a copy of the original breakdown of equipment supplied and i bet it does not say hdmi on it therefore they must prove you had it in the first place,

Also don;t but a return address on the parcel when sending the equipment back, via Collect+ they delivered it back to me the next day, Even though it was noted as return address only, stupid idiots - they did take it away and it did get back eventually

when i had my contract i had a list of all equipment and leads etc,so they know what leads,boxes etc i got..
it was in a list..

davetech

08-03-2013 14:47

Was not listed on my contract, but they may have altered, but hdmi for £18.99 this shows just what this and other company's do to rake up profits - :mad:

psouth

08-03-2013 20:09

Quote:

Originally Posted by davetech
(Post 64664033)

Was not listed on my contract, but they may have altered, but hdmi for £18.99 this shows just what this and other company's do to rake up profits - :mad:

i didnt mean the contract it self,it was a seperate peace of paper which i had to sign about the equipment..
i signed it twice,once when i started the contract and when i ended the contract..

sps1013

08-03-2013 20:19

Virgin collected my equipment early last year.

I gave the guy everything including leads and he said he only needs the box and the remote. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote.

I had a receipt from him and never any comeback from Virgin.

psouth

08-03-2013 20:39

Quote:

Originally Posted by sps1013
(Post 64670342)

Virgin collected my equipment early last year.

I gave the guy everything including leads and he said he only needs the box and the remote. He showed me and gave me a copy of the return form and it only asks for the actual units and a remote.