In some cases it is likely that a firewall or some level of security exists on your network that requires configuration, as it is blocking data traffic on certain ports. The ports that need to be opened and the IP addresses to be white-listed are listed below. Pass this information on to your IT support to help you make the most of our super fast transfer technology.

Port 990 TCP - All connectivity is negotiated via this port so it must be open.Port 80 and 443 - Standard HTTP and HTTPS to allow http connections.Ports 8000 - 8999 TCP - Required to allow the FTP service to connect.Ports 8000 - 8999 UDP - to allow the UDP accelerated transfer to connect.

If you have chosen to use UDP we highly recommend that you configure QoS on your network to protect your critical data connections, e.g VOIP. UDP can consume all of your network bandwidth if it is allowed.

If everything is configured correctly and you initially experience fast speeds but then your speed massively reduces, you may be experiencing throttling/restrictions/limits by your Internet Service Provider or your Corporate firewall - speak to them and ask if they can troubleshoot the issue for you.

What sort of speeds could you achieve?

Well using our desktop application or Java applet, we currently have a 300Mbps (37.5MB/s) speed limit. Using the web HTML5 manual transfer, we have seen speeds up to 400Mbps (50MB/s).

These speeds depend on a number of factors which include -

Your broadband speed - With your broadband speed, please remember that this is given in Mbps, where our file transfer tools show you the speed of the data transfer, which is MB/s. If your broadband provider says you get 10Mbps download, that equates to 1.25MB/s. If you are using consumer broadband, your download speed will most often be faster than your upload.

When doing a broadband speed test, in most cases the speed test will run against a speed test server close to your location but this is an ideal speed to a local location, which may not be a true indicator of what you may receive. For example, you may be based in Australia but are uploading to our London server, so a normal speed test will not give you a better idea of speed. Using speedtest.net, you can choose the location of where you want to test your speed, before you click on begin test.

Location - In most cases, the closer you are to the server you are uploading to, the faster your speeds. If you are further away from the server, you may want to try using the UDP speed protocol on the desktop app or Java applet, as this may provider better speeds.

WiFi or cabled (cabled will be a faster speed).

Equipment, which can include age of device, processing speeds, number of processes being used on your device, how much memory or RAM is available, cables, router and so on. Your speed will be dictated by the slowest part in the whole process, for exampe, if you have 1Gbps bandwidth but your router in a 100Mbps router, you are not going to see faster speeds than 100Mbps.

Routing, your transfer needs to connect and transfer across many networks. If there is an issue at some point on that transfer it may slow down your connection.

Throttling, does your Internet Service Provider throttle/shape your traffic, to maintain speeds for other others?