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Problems with Your New Memory?

Are you having problems with your new memory upgrade? The following guide addresses the most commonly reported errors our customers may see and their possible solutions.

Incompatible part

Your memory module could be incompatible with your system. There are a lot of considerations when choosing the correct memory for your system, including memory type, speeds, densities, and more. To take the guesswork out of this, use the Crucial System Scanner or Crucial Advisor tool to find a guaranteed compatible upgrade.

Improper installation

The memory might not have been seated correctly, or you have a bad or dirty memory socket. The first thing to try? Re-installing it. A video illustrating the process is here, but an important detail to note is that desktops require about 30 pounds of pressue for a memory module to fully seat. You will also see the locking clips rotate into place to lock the modules in if you are using enough force to ensure a full connection.

For laptops (and miniature desktops built with similar parts, such as the Intel® NUC series), a similar 30 pounds of force will be needed, pressing the modules into the slots, then laying them flat to lock them fully into place. In some cases, the memory modules will loosen while being laid flat to be locked into place. Maintaining some inward pressure on the memory module while laying it flat can resolve seating difficulties in these systems. A video showing this process is here.

If reseating the memory is not effective, switch the memory to different memory sockets if available, as well as testing multiple part configurations one memory module at a time. This can help determine whether the problem lies with a particular memory module or the memory socket, or whether old and new modules simply aren’t compatible when mixed together.

Another option? Try cleaning the memory module and the socket using compressed air to blow dust off the socket. Watch our video on how to clean a dirty system prior to installing memory.

BIOS/System firmware conflict

This can be a problem especially with parts manufactured using technologies developed after a computer's release. A BIOS (Basic Input Output System) or system firmware (EFI/UEFI) updates might be required to add support for memory upgrades or higher memory totals. Refer to your system or motherboard manufacturer's support for any available resources, including documentation, on applying these updates.

Sometimes it is necessary to clear BIOS settings to solve boot-related issues. Your BIOS/UEFI may have a soft reset available for this process, or a jumper that can be used in place of the steps below but to otherwise manually clear the BIOS/CMOS install the memory and follow the instructions below:

Turn off the system and unplug it

Remove the case cover/panels

After the system is open touch an exposed/bare metal part of the computer to ground yourself

Looking at the motherboard you should see a small silver circular battery (like a watch battery). The battery will be held in place by a plastic holder

Remove the battery from the motherboard. This is usually done by gently pressing the metal clip on the plastic holder. The battery should pop up/out on its own

After the battery has been removed, leave the computer sitting like that for around 15 minutes

After 15 minutes replace the battery and the cover/panels

Reconnect all cables and power up the computer

Defective hardware

If you’ve tried everything and the memory still isn’t working, you might have a defective module. If you are able to load into your operating system, software is available that can test modules for a possible faulty component.

If the memory still isn’t working, you might have a defective module. If you purchased that module from Crucial.com, we make returns process hassle-free. Learn more about our returns process and our 45-day money-back guarantee here. For more memory troubleshooting tips, go here.