How do I update my (Email/FTP/Admin) password?
Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

How do I access webmail?
If your email address ends in @silcon.com, please visit: webmail.silcon.com
If you have a hosted domain with us, please visit: yourdomainname.com/webmail

Technical Support: Web Services

How can I get FTP access to my site?
Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

Can you help me install WordPress and/or a Theme?
Yes. We can assist with all steps of your WordPress installation and development. There is a one-time fee of $25 for a WordPress and Theme setup.

Technical Support: Broadband

My DSL is down, what can I do?
Try restarting your modem by unplugging the power for 30 seconds. After powering the modem back up, it can take up to 5 minutes for the service to connect fully.

If service is not restored at this point, Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

My T1 is down, what can I do?
Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

I'm moving to a new location, can I move my DSL service with me?
Yes. We will need to know the new address and phone number that you are moving to a few weeks ahead of time. This way we can ensure that you receive the same service at the new location, as well as minimize any downtime during this transition.

Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

Can I get faster speed?
This depends on a variety of factors. The strength of a DSL signal is limited by your distance from a Central Office (CO). We usually strive to get you the fastest speed when we first install the service, however, upgrades are constantly being made to maximize the services we can bring to you.

Feel free to give us a call at (925) 631-0101 to see what speeds are available to you.

Billing

How do I update my credit card?
Please contact our support team at (925) 631-0101 and we will be able to assist you personally.

Can I pay in advance?
Yes. For most of our monthly services, we can accommodate a full year payment in advance, or even set you up with one of our annual plans.

For all Domain Name Registrations, we can accommodate up to 10 years of advance payments.

Which payment methods do you accept?
You can pay by check or credit card. We accept Visa and MasterCard.