Exchange Server Client Connectivity Diagnostic

Summary

The Microsoft Exchange Server Client Connectivity Diagnostic collects comprehensive information that can be used to troubleshoot client connectivity issues. Use this Support Diagnostics Platform (SDP) manifest on an affected server that is running Exchange Server and that has the Client Access server role.

More Information

This article describes information that the Exchange Server Client Connectivity Diagnostic may collect from your computer. This article also describes the names of the output files and supported versions of Exchange Server.

Note The information that will be collected depends on the installed version, roles, features, and configuration.

Information collected

Event logs

Description

File name

Event Logs -Application and System (.csv and .evtx)

{ComputerName}_evt_Application.*{ComputerName}_evt_System.*

Exchange Server and organization baseline

Description

File name

All Exchange Servers - Versions and Roles

{ComputerName}_AllExchangeServers*.txt

Get-ExchangeServer -Status cmdlet output

{ComputerName}_ExchangeServer_FL.txt

Get-OrganizationConfig cmdlet output

{ComputerName}_OrganizationConfig_FL.txt

Get-OutlookProvider cmdlet output

{ComputerName}_OutlookProvider_FL.txt

Get-PowerShellVirtualDirectory cmdlet output

{ComputerName}_PowerShellVirtualDirectory_FL.txt

Get-ExchangeCertificate cmdlet output

{ComputerName}_ExchangeCertificate_FL.txt

Get-UserPrincipalNamesSuffix cmdlet output

{ComputerName}_UserPrincipalNamesSuffix_FL.txt

Get-ActiveSyncMailboxPolicy cmdlet output

{ComputerName}_ActiveSyncMailboxPolicy_FL.txt

Get-MalwareFilteringServer cmdlet output

{ComputerName}_MalwareFilteringServer_FL.txt

Get-ServerHealth cmdlet output

{ComputerName}_ServerHealth_FL.txt

Get-ServerComponentState cmdlet output

{ComputerName}_ServerComponentState_FL.txt

Get-WorkloadManagementPolicy cmdlet output

{ComputerName}_WorkloadManagementPolicy_FL.txt

Get-WorkloadPolicy cmdlet output

{ComputerName}_WorkloadPolicy_FL.txt

Get-ResourcePolicy cmdlet output

{ComputerName}_ResourcePolicy_FL.txt

Get-SiteMailboxProvisioningPolicy cmdlet output

{ComputerName}_SiteMailboxProvisioningPolicy_FL.txt

Exchange Client Access server role

Description

File name

Get-ClientAccessServer cmdlet output

{ComputerName}_ClientAccessServer_FL.txt

Get-PopSettings cmdlet output

{ComputerName}_PopSettings_FL.txt

Get-ImapSettings cmdlet output

{ComputerName}_ImapSettings_FL.txt

Get-OutlookAnywhere cmdlet output

{ComputerName}_OutlookAnywhere_FL.txt

Get-ActiveSyncVirtualDirectory cmdlet output

{ComputerName}_ActiveSyncVirtualDirectory_FL.txt

Get-AutodiscoverVirtualDirectory cmdlet output

{ComputerName}_AutodiscoverVirtualDirectory_FL.txt

Get-OabVirtualDirectory cmdlet output

{ComputerName}_OabVirtualDirectory_FL.txt

Get-OwaVirtualDirectory cmdlet output

{ComputerName}_OwaVirtualDirectory_FL.txt

Get-WebServicesVirtualDirectory cmdlet output

{ComputerName}_WebServicesVirtualDirectory_FL.txt

Get-EcpVirtualDirectory cmdlet output

{ComputerName}_EcpVirtualDirectory_FL.txt

HKLM:SOFTWARE\Microsoft\Rpc\RpcProxy* registry keys, values

{ComputerName}_REG_RPCPROXY.txt

Exchange Client Access Web Configuration files

Description

File name

ClientAccess_Autodiscover_Web.Config (.zip)

{ComputerName}_ClientAccess_Autodiscover_Web_Config.zip

ClientAccess_Sync_Web.Config (.zip):

{ComputerName}_ClientAccess_Sync_Web_Config.zip

Exchange logging

Description

File name

Logging\EWS (1 day)

{ComputerName}_Logs_EWS.zip

Logging\RPC Client Access (1 day)

{ComputerName}_Logs_RPC_Client_Access.zip

Logging\Autodiscover (1 day)

{ComputerName}_Logs_Autodiscover.zip

Logging\HttpProxy\EWS (1 day)

{ComputerName}_Logs_HttpProxy_EWS.zip

Logging\HttpProxy\EAS (1 day)

{ComputerName}_Logs_HttpProxy_EAS.zip

Logging\HttpProxy\Ecp (1 day)

{ComputerName}_Logs_HttpProxy_Ecp.zip

Logging\HttpProxy\Mapi (1 day)

{ComputerName}_Logs_HttpProxy_Mapi.zip

Logging\HttpProxy\Mapi\HTTP (1 day)

{ComputerName}_Logs_HttpProxy_MapiHTTP.zip

Logging\HttpProxy\OWA (1 day)

{ComputerName}_Logs_HttpProxy_OWA.zip

Logging\HttpProxy\RPCHTTP (1 day)

{ComputerName}_Logs_HttpProxy_RPCHTTP.zip

Logging\HttpProxy\Autodiscover (1 day)

{ComputerName}_Logs_HttpProxy_Autodiscover.zip

Logging\MAPI Address Book Service (1 day)

{ComputerName}_Logs_MAPIAddressBookService.zip

Logging\MAPI Client Access (1 day)

{ComputerName}_Logs_MAPIClientAccess.zip

Logging\RpcHttpW3SVC1 (1 day)

{ComputerName}_Logs_RpcHttp_W3SVC1.zip

Logging\RpcHttp\W3SVC2 (1 day)

{ComputerName}_Logs_RpcHttp_W3SVC2.zip

Logging\Diagnostics\DailyPerformanceLogs (2 days)

{ComputerName}_Logs_Diagnostics_DailyPerformanceLogs.zip

Logging\ADDriver\*.RpcClientAccess.Service* (newest20)

{ComputerName}_Logs_ADDriver_RpcClientAccess.zip

Logging\ADDriver\*.Directory.TopologyService* (newest 20)

{ComputerName}_Logs_ADDriver_TopologyService.zip

Logging\ADDriver\w3wp.exe_AirSync* (newest 20)

{ComputerName}_Logs_ADDriver_w3wp.exe_AirSync.zip

Logging\ADDriver\w3wp.exe_AutoDisc* (newest 20)

{ComputerName}_Logs_ADDriver_w3wp.exe_AutoDisc.zip

Logging\ADDriver\w3wp.exe_EWS* (newest 20)

{ComputerName}_Logs_ADDriver_w3wp.exe_EWS.zip

Logging\ADDriver\w3wp.exe_OWA* (newest 20)

{ComputerName}_Logs_ADDriver_w3wp.exe_OWA.zip

Exchange Server IIS information

Description

File name

W3SVC logs for each site from the past two days

{ComputerName}_IISLogs_W3SVC[n].zip

In addition to collecting the information that is described in these tables, this diagnostic package can detect one or more of the following symptoms:

Event log messages

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, see the following Microsoft Knowledge Base article: