Customer Success Engineer

We deliver best in class online fundraising software for organisation forwarding the purposes we stand for including: advancing human rights, improving social welfare, improving health, relieving poverty, advancing education and protecting the naturalenvironment.

In three years, we’ve raised over $25M for our 700+ partners, hosting over 1000 campaigns.

We’re growing super quick and are looking for a Customer Success Engineer to join our worldwide team. We want to find someone who is passionate about technology solutions, thrives on building relationships with customers and cares about a more just and equal world. If you’re all three, we want to meet you.

We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed. That means everything from brainstorming how the platform can be best used for a campaign, to mapping out possible API integrations and coding out specialised customisations and API integrations.You will work through our customer support channels, run demos, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.

Work remotely We’re a remote-first company, you should work wherever you’re happiest. We already have co-working spaces in Melbourne and Sydney if you want to join us there, or we can help cover one in your own town.

Flexibility Set your own hours and days and adjust as you need (as long as we’re still getting back to customers quickly!)

Conferences We try to get to digital campaigning or tech conferences each year, ideally as a team!