Comentarios

Renaissance Amsterdam Schiphol Airport Hotel is rated
4.2 out of
5 by
107.

Rated 4 out of
5 by
Seniortraveler from
Schiphol best hotelA nice airport hotel with excellent airport shuttle service and nice spacious room with excellent amenities.

Date published: 2019-05-22

Rated 1 out of
5 by
UnhappyHotelGuest from
So Called AIRPORT Hotel with 'Free Shuttle' is a jokeThis hotel is 10-12 minutes away from the airport. This hotel has so many rooms. However, only 1 small shuttle bus (max 20 people) which runs only every 40 minutes. It is supposed to be first come first serve. But beware, the 2 old white male shuttle drivers have bad attitude, rude and unfair. He said he is the boss and he can only tell who can board the bus even though you are in the front of the line. You may be waiting on line for 20-30 minutes before the shuttle arrives, he will direct other to get on ahead of you and you may be told to take the next shuttle which may or may not come in the next 40 minutes. This is not good for visitors who wants to travel and hope to get on the shuttle sooner. Our experience staying in this hotel is very stressed. Rent a hotel with a better shuttle service or closer to the Central Station. It is not fun and very stressed to rent a hotel to travel and need to depend on non reliable shuttle to get out. Taxi ride to airport is about 34 Euro.

Rated 5 out of
5 by
traveler from
one night stayvery nice and clean. Easy to get to with hotel shuttle. Uber into town.

Date published: 2019-05-15

Rated 5 out of
5 by
Eric from
Excellent individual serviceThe hotel staff were attentive with a good Service. Special compliments to the reception

Date published: 2019-05-14

Rated 1 out of
5 by
MikeIrish from
Unacceptable performance of Marriott Spirit to ServeStayed at your property May 5-7, 2019 and we did NOT experience the normal MARRIOTT Spirit to Serve outstanding stay.
The associates with the exception of Rose were extremely RUDE from the front desk, restaurant, shuttle driver.
It’s grossly apparent your associates have limited, to NO customer service experience. They have NO idea of MARRIOTTS associates going above and beyond to meet and exceed their loyal MARRIOTT customers. Check in, and returning to front desk during our stay were met with NO associates behind the front desk, or mass confusion with several customers waiting to check in, no Elite desk, only one associate at the front desk at best. When and if they addressed my presence associates were very curt, rude, failed to understand my needs and then would raise their voice in a very defensive manner which is unacceptable and should never be permitted!
Same attitude was experienced in the restaurant with the exception of Rose, and the bearded gentleman.
Was told the shuttle ran to AMS every 20 minutes. so I ran to the shuttle that did not show. Stood for the next shuttle after I took my seat, the driver said, he was done for the day and I would have to wait for the next shuttle. I did, and total wait time was almost 1 hour. When returning from AMS, I was at your stop @ C13 about 5 minutes before scheduled arrival, but Shuttle did not arrive. Eventually after waiting in very cold and windy weather for 45 minutes.
We were told you had NO upgraded rooms available, but didn’t expect to be adjacent to the Elevators. My profile states away from Elevators which the Elevator noise kept up awake all night. Tried to overcome the Elevator noise with the A/C but it barely worked and did NOT overcome the Elevator noise.
Unfortunately had to stay two nights at your property with prepaid non refundable rate, but I was charged for one night.
We Elites do share our experiences, positive and negative property experiences, but thought root cause analysis was performed and process improvements were already instituted. Sad to say they have not been yet.
As a Lifetime Platinum Elite Member since 1985, we frequent hundreds of MARRIOTT ‘s
around the world and while it hurts me to tell you the numerous problems we experienced at your property, my hope is you’ll take this as a positive learning experience for continuous improvement.
I await your timely response for our unacceptable and disappointment with your property.
Regards,
Irish Mike

Date published: 2019-05-12

Rated 4 out of
5 by
allen from
接駁車問題接駁服務不夠完善
如接駁車時間可以在入住前提供給客戶知道
另外接駁地點C13與實際停車地點不同