Statistics speak for themselves. In 2011 the Aberdeen group did a study that concluded the average high performing field services company maintained an 88% First Run Rate (FRR). At Netfor, we believed 88% was too low. How could you confidently send work to a vendor knowing there is a 12% chance of a site re-visited? The Netfor Field Services Team believes our partners need a single voice they can trust, and a high success rate to back it up.

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Our Technology Services Solutions

Quality Confirmation Program

This program allows Netfor to build a comprehensive profile on each of our onsite resources, which results in high quality talent on demand. The process starts with a background check, confirming the potential resource has a clear history. We then confirm all relevant skills, work history, and certifications. Next, the technician is then assigned to a Netfor Field Services Coordinator (FSC) who performs an interview.

Soft Skills– So, we’ve got the right technical skills. However, jobs often can fail due to a rude technician who doesn’t cooperate with support or the site. Netfor places a high emphasis on the soft skills and communication abilities of our talent.

Deliverable Management– Finally, deliverables. While you can’t be onsite, Netfor can show you what’s happening during the process. We focused on the types and quality of images the technicians were taking, while also ensuring these got to the client as quickly as possible.

Technician Talent

Clients need technicians with the correct skills onsite. This requires a firm understanding of the technology, tools, and talent.

Soft Skills

So, we’ve provided the right technician. However, jobs can often fail due to a rude technician who doesn’t cooperate with support or the site. Netfor places a high emphasis on the soft skills and communication abilities of our technicians.

Deliverable Management

Finally, deliverables. While you can’t be onsite, Netfor can show you what’s happening during the process. We focused on the types and quality of images the technicians were taking, while also ensuring these get to the client as quickly as possible.

client's Customer satisfaction

95%

Client Satisfaction

96%

First Run Rate

95%

We need technicians who are experienced and know what they are doing - and that’s what we get with Netfor

Gloria Nebarez

Mercy Housing

Qualified Professionals

Whether it’s an evaluation of existing infrastructure or mapping out a newsite. Netfor’s engineering team has you covered. Every Netfor engineer is a certified professional with years of industry leading experience, this means you get qualtily on-site evaluations without excessive fees. Netfor provides simple solutions to all of your complex problems.

FAQ

Field Services

Netfor’s Field Services Department coordinates, controls, and delivers quality IT installations. When you need a skilled technician in the field, and you can’t be onsite, chaos sometimes happens. You don’t know when the technician showed up, what kind of work he or she did, and you weren’t notified when, or if, the work was done.

Our Quality Confirmation Program allows Netfor to build a comprehensive profile on each of our onsite resources. This results in high quality talent on demand. Our process starts with a background check, confirming the potential resource has a clear history. We then confirm all relevant skills, work history, and certifications. Next, the technician is then assigned to a Netfor Field Services Coordinator (FSC) who performs an interview.

Whether it’s an evaluation of existing infrastructure or mapping out a new site. Netfor’s engineering team has you covered. Every Netfor engineer is a certified professional with years of industry leading experience. This means you get quality on-site evaluations without excessive fees. Netfor provides simple solutions to all of your complex problems.

You name the service, and we’ll provide the technician.

we work for you. where you need us, when you need us.

Netfor’s services are fixed rate or hourly. We couple this with industry leading reports, making budget estimates a breeze. These projections apply to all of Netfor’s services, including the installation, life cycle management of servers, hardware, software, kiosks, digital signage, printers, desktops, and other various forms of technology. Plus, our managed service plans also give you full access to a team of IT engineers and help desk staff, all for one low rate.

Join Our Team

How Netfor will help you grow and succeed:

A launching point for your career and life goals.Gain experience in multiple industries, platforms, and software. Help you develop a career path as well as provide mentoring and training. Opportunities to work on special projects with our clients. Provide opportunities internally for advancement. Network you with the vibrant business community in Indianapolis. Expose you to well over a hundred applications, platforms, and systems across a variety of industries including medical, retail, b2b, etc.

Managed Services Simplified

Explore What We Are Doing Better

We’ve created customizable Managed Services, with seamless client support while removing the burden of first contact care. Our best clients rely on us to handle their help desk needs and utilize our field services team for support across the United States. We leverage our resources to help them constantly improve their knowledge and services. Let’s get your employees back to work quickly and provide world class experience for your customers.