Walk though the solution

You can switch the article to show instructions for the users’s operating system (controls in the right hand sidebar of the article).

Troubleshooting website problems

The easiest thing to try is holding down the Shift key while reloading. This fixed a good number of things.

Try clearing Firefox's cookies and cache

At the top of the Firefox window, click on the Firefox button, go over to the History menu and select Clear Recent History....On the menu bar, click on the Tools menu, and select Clear Recent History....At the top of the Firefox window, click on the Tools menu, and select Clear Recent History....

In the Time Range to clear: drop-down, select Everything.

Click the arrow next to Details to display the list of items that can be cleared.

Select both Cookies and Cache.

Click Clear Now.

At the top of the Firefox window, click on the Firefox button, go over to the History menu and select Clear Recent History....On the menu bar, click on the History menu, and select Clear Recent History....At the top of the Firefox window, click on the History menu, and select Clear Recent History....

In the Time Range to clear: drop-down, select Everything.

Click the arrow next to Details to display the list of items that can be cleared.