2012年5月20日星期日

HKQAA Seminar on the next version of ISO 9001:2015

The seminar entitled "The next version of ISO 9001 - What to expect" was organized by Hong Kong Quality Assurance Agency (HKQAA) on 19 May 2012. Dr. Nigel Croft (Chair of ISO/TC176/SC2 - the ISO subcommittee responsible for ISO 9001 and ISO 9004) was invited to explain about the key drivers for the revision, what to expect in the new version, and get ISO9001 users feedback through communication in this seminar. Recently, ISO has initiated the process for the next major revision to ISO 9001 standard, it was the first seminar in this topic in Hong Kong. I would like to summarize Dr. Nigel Croft to share the most new information about the idea of the major revision of ISO 9001 below.

Before the seminar, Dr. Nigel Croft initiated a group discussion exercise, He asked the question "What you would most like to see changed in the new version of ISO 9001" and requested to present the 3 most important items in each group.

After discussion, Dr. Nigel Croft summarized our discussions and most of identified items had been considered in the major revision of ISO 9001. There had more than 12000 responses to online user survey. Revision of the 8 quality management principles was also concerned.

In the beginning of the seminar, Dr. Nigel Croft explained "management system" which involved the interaction among "Hardware", "Software" and "Humanware".

Then he told about process which considered the RISK. He also mentioned the monitoring did not necessary mean measuring. Monitoring something was observing it and supervising it. The undesired outputs (waste) was considered its efficiency. It was also under Plan-Do-Check-Act cycle.

The slide demonstrated the version change of ISO 9001 in the past and expected to be major changed in 2015.

Dr. Nigel Croft said "Certification to ISO 9001" should be a result of a well-implemented quality management system rather than just "Certificate" itself. The vision of TC176/SC2 was mentioned that "SC2's products are recognized and respected worldwide, and used by organizations as an integral component of sustainable development". Moreover, update ISO 9001 aimed to reflect modern business practices, changing business environment, technology, and business terminology. The follow diagram showed some topics which addressed by the "Future Concepts" task group.

Common structure and format to align different ISO management system standards were suggested in ISO Directives Part 1:2012 Annex SL.

The high level structure was proposed as follows. In 4.1 "Understanding the organization and its context", the similar structure was used and it could be for different systems such as quality, environmental, information security, etc.

In clause 5.1, it emphasized the leadership and commitment. Dr. Nigel Croft asked how do you demonstrate the leadership? Do it need records? He added the leadership was a culture in the organization. It was not only presented in top management.

In clause 6.1, actions based on risks and opportunities should be considered. Therefore, risk management became more and more important in ISO 9001. Moreover, it used TQM's 5W1H (What, Who, Where, When, Why & How) to achieve its objectives.

In clause 7.2, more thinking and effort was used in competence. Dr. Nigel Croft explained to apply knowledge and skill to achieve the expected outcome of our job.

In clause 10 "Improvement", the term of "Preventive Action" was not used in the clause 10.1 and Dr. Nigel Croft explained that preventive action was a culture and not only for documents or records.

Finally, Dr. Nigel Croft said the new revision process for ISO 9001 would start in June 2012. The major changes were included updating modern business practice, more emphasizing on product conformity and improving the compatibility with other management system standards. It planned the publication date would be September 2015.

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作者筆名劍如虹，畢業於香港城市大學及香港理工大學，學術範圍包括應用科學，應用物理，電腦，化學及環境工程等，以業餘時間攻讀完工程管理博士學位。由於喜歡武俠故事式電腦遊戲，才引發奇想，把品質管理理論用武俠小說方式表達。作者現任職品質經理，曾多次於專業學會主辦的國際會議和學術期刊發表論文及研究報告。
Dr. Lotto Lai has 20 year hands-on experience in scientific research, quality assurance and management in Commercial Laboratory, University Testing Centre, Certification Body and Consultants Firm.
He is Former Chairman & Fellow in HKSQ, MHKIE, FASQ, CMQOE and IRCA QMS Lead Auditor, as well as, Asso. Academician in IAQ.