Orange Business Services is now offering its multinational customers consulting and support services based on the ITIL (IT Infrastructure Library) best practice framework.

Orange Business Services is now offering its multinational customers consulting and support services based on the ITIL (IT Infrastructure Library) best practice framework.

When followed, ITIL is designed to enable enhanced service quality and cost savings. Orange will deliver ITIL-compliant services in both communications and IT.

ITIL is the most widely accepted approach to IT service management in the world. The consistent alignment of IT processes to ITIL guidelines should ensure the reliability and transparency that multinational corporations need to support their business processes.

Orange Business Services has created a team of ITIL-certified consultants across the world that can help customers implement processes according to ITIL recommendations.

These consultants will deliver customer-oriented IT support based on a comprehensive analysis of the customers’ business workflows in their entirety.

Karl Heinzelmann, Orange Business Services senior vice president for global professional services, said, “The key to success when adopting ITIL for enhanced service quality and concurrent cost savings is implementing the best practices properly, and actively practicing them throughout the company.

“To make ITIL adoption easier, Orange Business Services supports the entire lifecycle, from consultancy to execution and on-going service management,” he said.

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