數據中心

The Live Response Desktop Application provides real time visitor monitoring across your entire support desk and any page that displays the live chat button or (optional) visitor tracking JavaScript code. You can monitor user footprints (navigation history), the time spent on your websites as well as other detailed user information such as their country (represented by a small flag), screen size, browser, operating system, referrer and search engine information.

Search Engine Integration

Easily see what search engine a visitor used to reach your site and with what search query (keywords) they used. Use this feature to boost your site's SEO effectiveness and to better relate with visitors who would like to chat. Visitors who have reached your site via a search engine will be displayed in a different color (customizable through the support desk) than the rest, for easy identification.

Advertisement and Referral Campaign Monitoring

LiveResponse can be used to monitor and manage the performance of advertisement and referral campaigns. You can easily set up a number of 'link masks' that redirect to a destination page — information users who use this link to access the defined destination page will be logged. This information can be displayed in a series of in-depth reports that includes raw and graphical representations of data.

AJAX User Interface

LiveResponse's user interface is well known for ease of use and fluidity. We have developed a highly intuitive layout through the use of design standards to ensure that user interface elements are placed where they're first searched for. AJAX has been utilized to reduce page load times and to provide the look and feel of a desktop application.