Follow these steps to make sure that all of the cartridge shipping locks have been removed from the product.

Open the front door on the product.

Figure : Open the front door

Pull out the cartridge drawer.

Figure : Pull out the cartridge drawer

Make sure that all of the cartridge shipping locks have been removed. Look for any orange rings on the left side of any of the cartridges, and then pull
straight up on the rings to remove the shipping locks.

Figure : Remove the shipping locks and then discard them

Push the cartridge drawer into the product.

Figure : Push the cartridge drawer into the product

Close the front door.

Figure : Close the front door

The product control panel displays the message 'Initializing' while the product prepares the cartridges.

If these steps resolved the issue, you do not need to continue troubleshooting.