This can be caused by a defect in Consumer Policy if using a Whole Disk Administrator Passphrase after upgrades.

Resolution:

This issue is resolved in PGP Universal Server 3.2.1.4461 (GA) and above. Once the PGP Universal Server has been upgraded to that version, the issue will be resolved.

A workaround exists if an upgrade is not immediately possible. This workaround will remove the entry that causes this issue without affecting any functionality of the Whole Disk Encryption Administrator Passphrase:

1. Go to Consumers -> Consumer Policy

2. Click on all policies affected and perform the following actions on each:

3. Click the Edit button under "General".

4. Click the button "Edit Preferences".

5. In the XML Preferences Editor, select the "Delete" radio button. In the Pref Name, type:

adminPassUpdateTime

5. Click Save.

6. Enrollment will now completely successfully.

Applies To

Although this issue is less-likely to occur, it has been observed after upgrading to PGP Universal Server 3.2.0.