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InitLive

http://www.initlive.com/

Gegründet 2013

Über InitLive

InitLive is the only Volunteer Management Web & Mobile App that solves PRE, DURING & POST event challenges to ensure a successful event every time. InitLive simplifies volunteer sign-up, organizes staff to show up in the right place at the right time, and provides the best event-day/on-site scheduling & communication functionality on the market. Watch a demo now to learn how you can cut your admin. efforts by 50%, reduce no-shows by 20%, improve staff communication by 100%, and grow your events!

Kommentare: InitLive was used to manage 60 volunteers at a 5 day conference in the Ottawa Shaw Centre. Over 100 initially signed up but many did not remain to participate, a common problem.In the past volunteer recruiting and management was performed with spreadsheets, email and telephone, an onerous process for more than 20 people. InitLive automated this process considerably making the size of the volunteer team almost irrelevant. It also shifted responsibility for shift and role selection entirely to the volunteers, previously it was with the event manager. This took a big load off.Communication was also simplified with the integrated communication features, and I could instantly tell who was where with a simple touch on my tablet.Compared to other volunteer management software I've seen, InitLive has the best interface by far.

Vorteile: The end to end management of people and the program within the Web interface.
You can see at a glance, in the web interface, where there are openings in the program staffing.
Signup to roles and shifts is easy, though some of the older volunteers found it challenging.
Visually it looks good, especially for the administrator. So I like the interface.
In the device app it is nice that it informs the administrator instantly of staffing problems in the current shift.
The various reports were useful, especially after the event when compiling the conference reports.
The volunteer app seemed almost trivial to operate. The young people, especially, took to it very well.
Volunteer communications pop up as notifications, so the admin can address them immediately.
It works well as a central communications hub for all volunteer communication before, during and after.

Nachteile: When constructing the schedule, the lack of cut and paste or duplication of program elements across multiple days made that process very laborious.
The volunteers see the shift selection schedule as one long list. It would be good to delineate it, perhaps with tabs, into days.
There are some fundamental controls missing such as enforcing minimum and maximum shift selection, and cutting off when changes may be made by the volunteers.
In the mobile app, there wasn't a clear way to tell at a glance if there are upcoming staffing problems - not attendance, but staff bookings. This is possible in the web app.
For the administrator the mobile app filter features make it very powerful, but it also makes for a shallow learning curve. I.e., some features are not obvious to find.
The mobile app is optimized for smartphones but not tablets. It will work on tablets, my preferred device, but emulating a phone.
It notifies you when people cancel from the event, but not when they join. This should be selectable.
Many volunteers select multiple roles up front which can quickly saturate the overall maximum role signup setting. Beware of this. It can block additional signup for a role despite shifts still being available.
Email broadcasts from the web app don't have customizable subject wording. That risks them being ignored or channeled to spam.

Antwort des Softwareanbieters

von InitLive an 29.8.2016

Hi Wolfram. Thanks for taking the time to share your experience with us. Copying shifts and improving the staff scheduling interface are 2 of our priorities this Fall. We'll definitely be in touch as these features are developed. Cheers!

Good for organizing volunteers pre-event, not as great for day of application

Mit Google übersetzen
Bewertet am 16.8.2016

Sarah M.

Assistant Director

Bildungsmanagement, 51-200 Mitarbeiter

Verwendete die Software für:
1-5 Monate

Quelle des Nutzers

4/5

Gesamt

5 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

3 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: All in all the app is great for organizing volunteers, especially in large numbers but for a smaller group of volunteers we found our current method of organizing volunteers on an excel spreadsheet worked just as well. We were hoping that we'd get more communication functionality from the app but think there is still room for improvement in that respect.

Vorteile: The back end website is user friendly. It is easy to upload an excel template of your volunteers or add people individually. If you are looking for a way to organize volunteers and schedule volunteers that's where the product shines most. You can build roles, assign individuals and set schedules easily. There is a good deal of customization in this area which is helpful. You are able to assign multiple event managers so they also have the "power" to make changes on the website and within the app once your event goes live as well.

Nachteile: Shifts are built by location rather than by role which wasn't logical for us because we pre-assign roles and the location isn't relevant. It would have been nice if there was more automatic assignment rather than manual when it came to putting volunteers into specific shifts once you had already assigned them a role. As a planner it was hard for me to not be able to test the app before the event went live. You see nothing in the app until it is live but at that point all your volunteers see what you are seeing and any changes being made get broadcast out. Day of we found communication via the app was limited. Only event managers can send messages to everyone or filter and send messages to specific groups. Individual volunteers can only send messages to their shift supervisor or the event managers. They weren't able to send even within their role assignment.

Antwort des Softwareanbieters

von InitLive an 22.8.2016

Hi Sarah!

Thank you so much for sharing your experience. We look forward to working with you and the team at Johns Hopkins University again. There have already been great improvements to InitLive since your commencement event in the Spring.

Some highlights: you are able to create one general Location to help you organize the event by Roles. Now we also have a system in place for volunteers to communicate with each other one-on-one through the InitLive app.