Description

Start banking wherever you are FNBT & FCB Mobile Banking for Android! Available to all First National Bank Texas and First Convenience Bankonline banking customers FNBT & FCB Mobile Banking allows you to check balances, make transfers, and find locations. Need to find a Branch or ATM closest to you? FNBT & FCB Mobile Banking allows you to enter a zip code or address and provides you with closest locations on the fly.

Locations- Find nearby Branches and ATMs using the search by zip code or address options.

My review

Review from

Reviews

3.9

5,444 total

5 3,151

4 771

3 400

2 275

1 847

txjadedlady bryant

Can't make transfers, deposit checks or do anything that the old app use to do. I hate this app. I don't have time to go to the bank all the time just to argue with people who don't want to do their damn jobs. Either, fix the app or I'm finding another bank for all my accounts.

Jessica Bulan

It always locked me out. I put the correct password and username but it keeps on telling that it's invalid contact customer service support. Went to the bank and reset my password, it worked for a few hours and it won't let me log in to my account again. Very frustrating.

Abby Johnson

Could be a great app, but there are issues with mobile check deposit. The camera function on the app has no ability to focus. I can take pictures of the check with my normal camera on my phone without an issue, but this app's camera function is extremely poor. Hopefully you live near the bank or get auto deposit. Otherwise it is a pain.

I have uninstalled and reinstalled. I open it up and says needs updating. IF I am even able to get on, I put in user name and password, won't log in and says customer service needs to be contacted. I have, received new password to log in....same thing. Contact customer service. This is worst from the original that I did have. Need to work the bugs out!!

Terrica Hyder

This app is horrible. I cant even get into my mobile app since the last update. The app use to work just fine until they updated it. I've called the bank and my cell phone carrier and every step as been followed yet I'm still unable to use or access it smh... Its beyond ridiculous.. Update....... Now a week later First Convenience claimed that it was a Sprint Carrier issue lies. I've changed providers/carriers and the same issue is going on. I have no access to my mobile app so it's not the carriers or providers it's the app. I did not have these issues until they updated their app.. Go back to the old version.

Tashia Riggs

I called the bank because my card didn't work at the moment and I talked with customer service. I had to call because the mobile app will not update on my phone. She informed me of some charges that were made on my card and was very helpful. The next day I went to the branch and the lady said they didn't do fraudulent claims and gave me a number to call. I called the number and informed her of the situation and she said because I had made charges like this before I would have to get my statement and file the claim later so I wouldn't be held responsible for all the charges. I informed her about the charges I made and she said that the bank used a satellite and if I approved the earlier charges my claim would be dismissed.

User reviews

txjadedlady bryant July 24, 2017

Can't make transfers, deposit checks or do anything that the old app use to do. I hate this app. I don't have time to go to the bank all the time just to argue with people who don't want to do their damn jobs. Either, fix the app or I'm finding another bank for all my accounts.

It always locked me out. I put the correct password and username but it keeps on telling that it's invalid contact customer service support. Went to the bank and reset my password, it worked for a few hours and it won't let me log in to my account again. Very frustrating.

Could be a great app, but there are issues with mobile check deposit. The camera function on the app has no ability to focus. I can take pictures of the check with my normal camera on my phone without an issue, but this app's camera function is extremely poor. Hopefully you live near the bank or get auto deposit. Otherwise it is a pain.

I have uninstalled and reinstalled. I open it up and says needs updating. IF I am even able to get on, I put in user name and password, won't log in and says customer service needs to be contacted. I have, received new password to log in....same thing. Contact customer service. This is worst from the original that I did have. Need to work the bugs out!!

This app is horrible. I cant even get into my mobile app since the last update. The app use to work just fine until they updated it. I've called the bank and my cell phone carrier and every step as been followed yet I'm still unable to use or access it smh... Its beyond ridiculous.. Update....... Now a week later First Convenience claimed that it was a Sprint Carrier issue lies. I've changed providers/carriers and the same issue is going on. I have no access to my mobile app so it's not the carriers or providers it's the app. I did not have these issues until they updated their app.. Go back to the old version.

I called the bank because my card didn't work at the moment and I talked with customer service. I had to call because the mobile app will not update on my phone. She informed me of some charges that were made on my card and was very helpful. The next day I went to the branch and the lady said they didn't do fraudulent claims and gave me a number to call. I called the number and informed her of the situation and she said because I had made charges like this before I would have to get my statement and file the claim later so I wouldn't be held responsible for all the charges. I informed her about the charges I made and she said that the bank used a satellite and if I approved the earlier charges my claim would be dismissed.

Like the old version, since the update every time I try to log in it tells me there's a problem. I will uninstall then reinstall it will work for a couple of days then quite working again, then I have to repeat the process!!! It's very annoying

This app is supposed to allow you to deposit checks remotely into your account, thereby saving you a trip to the bank. This feature doesn't work and to make matters worse it doesn't even give a one word reason why your remotely deposited check was declined. Not a fan of this app (or FCB) at all. Dealing with them always seems to be hassle, when it really shouldn't be!

I loved the old app. This new app is ridiculous. I cant get in to it I reset it on line waited 24hrs like the customer service rep. told me to. It says it is sending me a code to my phone but I never receive it. I am getting peed off

This app can't even do the one thing I want it to do. And that's show my balance. Everyday I check it I get an error message. It can't even bring up my account at times. I get a message that reads "We can't currently process your request. Please come back later" or "No Account Found". Seriously? This app needs to be updated and automated to handle a simple balance check. Very frustrating to deal with. 2 STARS FOR AT LEAST WORKING HALF THE TIME. AND DON'T TRY TO BLAME IT ON MY PHONE! MY PHONE WORKS GREAT! 😡

It goes down for maintenance I'm guessing DAILY and when it does your card is usless... Then while your half way across the country they decide you stole your own card and cancel it for your security....... Then when you call customer service they continually cut you off and disregard your situation, and when I said thanks for ruining your bank for me the little S.O.B says your welcome and giggled at me! Fail! All the way around! Needless to say I'm with Bank Of America now and I LOVE it! They have a real mobile banking app, and courteous customer service. GOOD LUCK!

The app seems to have updated and now I can't login to my account. When I use my passcode it says account does not exist and when I try my username and password it says invalid or crashes. Fix this immediately.

This app, even with the recent update has never been to my liking. It's to simple and the only thing you can do on the app is check your balance, mobile deposit, and transfer between only your own accounts. If you need to do anything else you're basically out of luck

It works great half of the time but the other half it tells me it can't find my account or that I need to try again later which causes me to have to call the automated system just to ch ck my balance. Super irritating.

Look. Can you bring back the old app? My version is glitched and won't let me transfer anything. I have to go on the regular website just to make a transfer. The app before was very nice and this is a pain.

I got a new phone and when I try to log in it keeps saying that everything is wrong. I use up all my attempts so I decide to just reset my username and password. I go onto the site and click on reset username. I type in all the information that is required but after hitting submit it just keeps saying that I have tried too many times which is stupid. How can I log into my account if I can't even reset my username or password? This is so frustrating and it's annoying how you guys won't fix this. I'm not about to go through customer service and be put on hold for like half an hour when this should be an easy 1 minute fix.

I really enjoy using this app to manage my bank from online. I especially enjoy it now that it got an update in UI. The only complains I have consist of the very ugly app icon which should have been updated with the app overhaul. I also would like fingerprint login since many Androids now support that. Other than that, great job.

Great bank. Horrible app. I don't think theres been a single day in my life that I've checked the app to see my balance without having to wait OVER 5 minutes each time because of maintenance or server issues. When that doesnt happen, I'm required to verify myself because there's an authorization issue and i have type in my password upon putting in my pin code. I've literally never used this app once and been able to just put in my pin and look at my balance. That is not an exaggeration. One star is staying until this problem is fixed.

It was hard at first-time I used it but now it is a wonderful tool to use without having to go to the bank and wait IN long lines AND wait on individuals who don't know what they REALLY want OR are confused. GREAT app

This app is a headache it's only worked one time other than that it won't let me use my pin/password to log in but you want us to use the mobile banking or your going to charge us for calling to check our balance well fix the stupid app

After an update couldn't sign in, it changed my username, so I went the the bank and reset user name and password, now it says I have to have a security code to sign in(says it'll text it to me) but I never get it so the app is useless to me...had to uninstall it. If I can't use the app why should I have it?

I locked myself out. So I went to the bank and got help to reset my account. I got home and follow the instructions but I'm still unable to login. It says it sent a code to my phone by text message which I never got so I still can't log into my account. This app is always messing up. Why don't you guys fix it. Probably gonna bank with someone else soon.

Horrible app. Considering closing my bank accounts because of the unreliability of the banking app. Since the up date it's even worse. Keeps getting hung up on since web address for logging in? Can't clear it had to uninstall and re install.