The GroupWise Archive migration tool is now available. The tool will search for and copy your GroupWise archives to a temporary archive server.

The archives will then be scheduled to be migrated to your GMail account. You will be notified once migration is complete.

The utility is for on-campus usage and is only available for Windows XP and Windows 7 computers. MAC users need to contact the CCS Help Desk at ext. 6806 or at help@ryerson.ca for further assistance.Detailed instructions on how to download and use this tool can be found at:

Please be advised that access to GroupWise will be disabled by the end of March 2014.If you have information in your archives that you will need access to you will have to migrate the archives before then.-Computing and Communications Services

To create lynda.com profile a Ryerson email address is required and you must login within the campus and especially

from a FCAD lab or office computer that is attached to FCAD wired network (no wireless) connection.

1. Open http://iplogin.lynda.com in a browser ( internet explorer or Mozilla Firefox) please note there is no www in the above address.

2. Click on Create a Profile

3. Fill in your first and last name along with your Ryerson email address as user name; type in your new password. password must be six or more characters containing a number (0-9) and a special character (@, $, &, !) confirm your password.

Please read the fine print below the password box.

4. Click on log in

5. Once the login credentials are established you may open http://www.lynda.com in a browser of your choice

on the top right conner of the page click on log in

6. user name is your Ryerson email address such as (adam.smith@ryerson.ca or asmith@ryerson.ca)

By your description I believe the issue you're experiencing is to do with the touch sense. When you touch the faders with your finger the electronics register the touch of your skin and disables the motor control, so that the fader can be moved.

As such what you're experiencing is the lack of touch sense. The console doesn't get enough of a trigger from your touch for it to disable the motor and the fader fights your movement.

The quality of the touch sense the reaches the electronics is influenced by a lot of factors. Externally it's humidity, temperature and different peoples skin capacitance. From the console there are a number of factors as well.

Dirt and grease on the fader track inside the fader which gives you a bad connection between the finger and the touch sense circuit on the PCB. However by your description of the cleaning process you perform this has been taken care off.

The other factors are.

a. Dirt/grease on top of the fader knobs. Make sure that the fader knobs are clean

b. Bad contact between the fader knob and the fader element. Pull the fader knobs off and reseat them to make sure they have good contact.

c. Fader knob has too close proximity to the faceplate Make sure that the fader knob is not pushed all the way down on the fader tang. The closer it is to the faceplate the more of your fingers touch sense disappear into the chassis of the console.

d. Electronic calibration improvements Since the AWS was brought out, some incremental improvements were made to the electronic calibration system that sits on each fader circuit board to improve the touch sense response of the faders. To check the current level of your faders, remove one fader from the console. On the aluminum face plate either on the face on back there will be a little white sticker with a number that starts with 629xxxx Also on the green fader PCB is a little white label that has a different number, that still starts with 629xxxx. If you could snap two pictures of these two labels and email them to us, we can confirm which version your faders are and whether there are any upgrades to be done.

e. Mechanical Fader element is failing. If all of these other steps are not producing the desired results, the last option is to replace the fader element itself. Do to the age of the console this could be due to wear and tear of the fader elements or mechanical tolerances in the fader elements. A new fader element with some mechanical improvements are available on our web store see link for single fader purchase to replace the troubled fader elements. Alternatively at a purchase of 25 elements for the whole console to bring all the faders up to new elements in one go, I would like to extend a 30% discount for a 25 element purchase if you decide to go this route.

So lets start with double checking a-c and if you could get your maintenance engineer to take a fader out and check item d. for me we can figure out where to go next.

If you prefer to use an email program or client such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc. instead of a web browser for Gmail or Google Apps, you will first need to create a separate Google Apps password. We call this your "Google Token" and you will use this Google Token to set up Google Apps with your email clients as well as your mobile devices.

For general instructions for setting up your specific mail client to work with Gmail, visit Google's Site for a full list. Note the settings above must be used in place of the ones in the examples, and any reference to "password"will mean your "Google Token" and your username or email will always be your email address: username@ryerson.ca