Collaborative Dialogue & Coaching

People is the most integral part of businesses and organisations. High performance managers know this and proactively engage their teams to get the best out of them. To engage their teams successfully, managers must have the skills and abilities to manage the performance of their teams effectively.

Objective/Outcome

The programme aims to equip managers with applicable skills, knowledge and techniques to manage performance effectively at the workplace such as the following:

Performance management concepts, including coaching and mentoring

Strategies and pitfalls to successful performance management

Performance management as a tool for motivation and improved productivity

Performance based appraisals and rewards, and how to deal with performance issues

Targeted case studies

Course Outline

The Different Phases of Performance Management

The Communication Elements in the Performance Appraisal Interview – Overview and Application Examples

Performance Management Pitfalls to Avoid

Understanding Personality and Communication Styles

How to Adapt Your Management/Communication Style to Different Personalities