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Having issues with DSHS

I'm trying to get a hold of them to complete my mid-cert. review, i received a letter last week saying i hadn't done it and my benefits were going to be cut off (I never received the 'first' letter they claimed to have sent) I have no car until 6pm, when their closed and i work until then as well. So i've been trying to call. and trying and trying and trying. I either get put on hold for over an hour OR the line is so busy an automated woman tells me to call back later and hangs up on me. Suggestions?