About Us

Our History

Now in our 25th year, Lifeline has consistently grown from our beginnings as a small project borne out of a Blue Peter tin can appeal to address the need for greater care for the elderly in the L5 area of Liverpool. From an initial 200 units in the Vauxhall area, we now have in excess of 5,500 telecare connections across Merseyside, Cumbria and the UK.

In November 1991, a successful application to Blue Peter’s ‘Golden Age Appeal’ acted as the catalyst to get Lifeline off the ground. The appeal would help by providing £50,000 towards the £150,000 that was needed to set up Lifeline through an ‘aluminium fizzy drinks can’ appeal. Fundraising continued and caught the imagination of local schools, businesses and agencies – a real community effort, until Lifeline was officially launched.

Lifeline was then rolled out across Merseyside and surrounding areas to become one of the foremost telecare providers in the Northwest. The equipment has certainly evolved over that time (and got a lot smaller!). New contracts, rich collaborative working, and a dedicated marketing effort that has seen the service grow in an upward curve over the years. Our growth was recognised in 2015 when we won a growth award at the SEN's 'Powerful Together' Awards.

Lifeline continues to work collaboratively within the health and voluntary sectors to generate links for ongoing referrals to the service. Our team has consistently grown to a now 22-strong staff team, employing predominantly local people as well as installers in the Cumbria area.