Air Canada

Contact Information

Description of Services Provided

Air Canada offers a number of services to persons with disabilities. The identification of your special needs, at the time of booking, will allow Air Canada to better assist you.

Special services include:

Identification of the special needs or medical condition through a special notation on the passenger’s boarding card;

Assistance with registration at the check-in counter;

Assistance in moving to the boarding area, as well as boarding and deplaning;

Assistance in moving to the general public area on arrival or, if in the same terminal, to a representative of another carrier;

Stowing and retrieving baggage and mobility aids;

Periodic inquiries about the passenger’s needs and attending to them; and

Assistance in unwrapping and cutting food, and opening beverages.

At the passenger’s request, Air Canada will:

Make periodic inquiries about the passenger’s needs and attend to them;

Arrange for the use of the passenger’s own wheelchair until boarding the aircraft and for the delivery of the passenger’s wheelchair at the gate upon arrival;

Disassemble and package batteries on their motorized wheelchairs, unpack the batteries and reassemble the wheelchair on arrival;

Where space permits, stow the passenger’s manually operated folding wheelchair in the passenger cabin (feature available on certain aircraft only); and

Stow the passengers’ small mobility aids or other aids in the cabin.

Air Canada will also:

Assist passengers in transferring between mobility aids or onto and from the aircraft seat;

Assist passengers in moving to and from the aircraft washroom (except by carrying) with the use of the on-board wheelchair;

Arrange for alternate transportation for the passengers’ large mobility aids when travelling on an aircraft with less than 60 seats that cannot accommodate the aid;

Escort customers with intellectual disabilities travelling without an attendant to the aircraft door. Air Canada will introduce them to a flight attendant and will escort them to the person responsible for meeting them on arrival; and

Provide extra seating free of charge to passengers disabled by obesity or who need to accommodate another disability (Only within Canada when aircraft type and configuration allow).

Please click on the website for a full description of services offered to people with disabilities.

Locations Serviced

Bagotville (Quebec)

Baie-Comeau (Quebec)

Bathurst (New Brunswick)

Calgary (Alberta)

Campbell River (British Columbia)

Castlegar (British Columbia)

Charlottetown (Prince Edward Island)

Chibougamau (Quebec)

Comox Valley (British Columbia)

Cranbrook (British Columbia)

Deer Lake (Newfoundland and Labrador)

Edmonton (Alberta)

Fort McMurray (Alberta)

Fort St. John (British Columbia)

Fredericton (New Brunswick)

Gander (Newfoundland and Labrador)

Gaspé (Quebec)

Goose Bay (Newfoundland and Labrador)

Grande Prairie (Alberta)

Halifax (Nova Scotia)

Isles de La Madelaine (Quebec)

Kamloops (British Columbia)

Kelowna (British Columbia)

Kingston (Ontario)

Lethbridge (Alberta)

London (Ontario)

Medicine Hat (Alberta)

Moncton (New Brunswick)

Mont-Joli (Quebec)

Montreal (Quebec)

Nanaimo (British Columbia)

North Bay (Ontario)

Ottawa (Ontario)

Penticton (British Columbia)

Prince George (British Columbia)

Prince Rupert (British Columbia)

Quebec City (Quebec)

Quesnel (British Columbia)

Regina (Saskatchewan)

Rouyn-Noranda (Quebec)

Saint John (New Brunswick)

Sarnia (Ontario)

Saskatoon (Saskatchewan)

Sault Ste. Marie (Ontario)

Sept-Îles (Quebec)

Smithers (British Columbia)

St. John's (Newfoundland and Labrador)

Sudbury (Ontario)

Sydney (Nova Scotia)

Terrace (British Columbia)

Thunder Bay (Ontario)

Timmins (Ontario)

Toronto (Ontario)

Val-d'Or (Quebec)

Vancouver (British Columbia)

Victoria (British Columbia)

Williams Lake (British Columbia)

Windsor (Ontario)

Winnipeg (Manitoba)

Other Locations Serviced

Air Canada services several other destinations worldwide. Please consult the website for information on U.S. and international destinations.

Restrictions and/or Requirements for Use

Some circumstances, services and medical conditions require that passengers provide advance notice (at least 48 or 72 hours) and obtain medical approval for travel. All passengers with special needs are asked to consult the website prior to booking a flight.