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Complaint Registration

Urban Local Body in Karnataka were receiving public complaints in hard copy form or through telephone calls. It was difficult for the public to register the complaints. It was equally difficult for the ULBs to track the complaints and hence timely redressal of the complaints was difficult. The Government of Karnataka, as part of its reforms process, introduced the Public Grievance Redressal System in the ULBs of Karnataka.

Objectives

.To enable citizens to easily register and track their complaints/ suggestions with the ULB . To enable the ULBs to track the complaints through its lifecycle so as to ensure timely redressal of the complaints. . To provide multiple access channels - Internet, Phone, Email and Paper Form. For registration of complaints. . To show trends and pattern on the type and location of problems across the city through pie-charts and GIS reports. . To Computerized the Grievance and redressal systems.