The training process at Yorktel is generally decentralized, and is delivered by department managers. They had someone who ran “Lunch and Learn” programs with video conferences, but they couldn’t track who attended them or if anyone learned anything from them. Yorktel is a very distributed organization, with many different offices, in many time zones, including people located at their customers’ sites, which could make people feel a bit disconnected from the company at-large. They also wanted to be able to certify and train their York Force partners (subcontractors), in addition to making sure their employees stay compliant. When Yorktel applied for their ISO 27001 certification (which is a standard for Information Security), they realized they needed an LMS to help them with ongoing training.