If the order was paid for via Reverb Payments, the refund will process as follows:

Reverb refunds the buyer.

The amount refunded will be held as a negative balance in your Reverb account.

That negative balance will be deducted from your Reverb Payments payouts from future sales.

If you have not sold enough gear to cover that refund in full within 14 days, your billing credit card on file will be charged for the outstanding amount you owe to Reverb. We cannot bill negative balances to PayPal accounts or to bank accounts.

Any Payout Reverb Balance on your account will also be used first to go against any negative balances on your Reverb account.

Note: You will be refunded Reverb's 3.5% selling fee for refunds issued in full. For partial refunds, you will be refunded Reverb's 3.5% selling fee in proportion with the refunded amount. Please note that payment processing fees and bump fees are not prorated on partial refunds.