Re: Sure Signal - Only Power Light on Solid

I have had the same problem since friday. The suresignal wasn't connecting to the network and obtaining an IP address. Try a hard reset (power off with reset button held down). However I still had a problem and suspect that some techies have been playing. A call to the support team shorted it out. However I guess that you will have to add some (additional) firewall rules to your router. They will do this remotely for you. Also need to fix the IP address. Any questions please ask.

Re: Sure Signal - Only Power Light on Solid

I too have had the same problem. Suresignal was working until two days ago (when I last used it) but now it will not register onto the internet web site for Vodaphone. My guess is that it is a Vodaphone problem not yours or mine..

Rebooting and powering down doesn't help and it doesn't appear to be trying to connect at all.

Re: Sure Signal - Only Power Light on Solid

I have had the same problem since friday. The suresignal wasn't connecting to the network and obtaining an IP address. Try a hard reset (power off with reset button held down). However I still had a problem and suspect that some techies have been playing. A call to the support team shorted it out. However I guess that you will have to add some (additional) firewall rules to your router. They will do this remotely for you. Also need to fix the IP address. Any questions please ask.

Re: Sure Signal - Only Power Light on Solid

Yep, I got the same. Mines went down around 6pm Sunday. Spent most of today on phone to Vodafone who've been as much use a a choclate fireguard. Told me my Uplaod Band With wasn't big enough. It has worked on this line for 9 months without any trouble.

Re: Sure Signal - Only Power Light on Solid

Hi Guys
If your power light is still on solid, this could be that there is a
Firmware update, it may be worth performing a master reset.

This also can happen if the Sure Signal cannot find a DHCP internet connection.
This would indicate a problem with the router or that the ports aren’t
being opened correctly, it is well worth having a read of our troubleshooting thread.

Re: Sure Signal - Only Power Light on Solid

I’m afraid that I currently don’t have any Sure Signal support in at this
time of night however, please don’t worry as I will pass your query onto our
day team who will be able to look into this further for you.

James

eForum Team

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.

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Re: Sure Signal - Only Power Light on Solid

I recently received a sure signal device which was impossible to configure, despite several attempts and numerous calls to Vodafone. Eventually, after confirming that that the device was connected and activated correctly it was decided that the sure signal should be replaced. Basically, it displayed a solid power-on light after approx 10 mins and failed to configure. It also caused my router to constantly reset itself, thereby interupting my exisiting connection.

I am now in receipt of the second sure signal device and experiencing exactly the same problem. I can only assume that there is some kind of IP address conflict as I previously disabled firewalls etc with no luck.

My ISP is TalkTalk and the router is a Huawei EchoLife 520b.

The new Sure Signal Serial No: 40112439860 MAC@ 5067F072835A.

Please help,

Phil.

stuartmeasures wrote:

Hi, Bought Sure Signal via Voda and registered and have been usoing for about 7 months./

For the past 2 days I have had no reception again and only the powerlight is illuminated.

I've checked the registered unit (thanks for the serial number) and can see it's showing as 'active'. The mistake a lot of people make is they start to alter the settings far too soon. 10 minutes, which you state is how long you waited, is certainly not enough before you start altering any settings.

Configuration can take anything up to 24 hours to complete. I'd recommend a factory reset and then allowing the unit to configure for the said time before you make any further changes.

Re: Sure Signal - Only Power Light on Solid

I've had my VSS running fine for many months now. No apparent problems. However, yesterday my wife transferred to Vodafone as well to make use of the VSS but when I went to register her number in my Sure Signal account my Sure Signal wasn't even listed! (but still apparently working - my phone had a signal)

I had to go through the registration process again and it's showing as 'active' in my account, but I'm now having problems:

1. My phone has no signal.

2. VSS has solid power LED but both System and Phones lights are flashing.

3. It was left overnight in this condition and was exactly the same in the morning.

4. I have factory reset (as advised in other threads) which only results in the same lights as above.

5. There have been absolutley no other configuration changes.

Something isn't right

Why was my Sure Signal seemingly dropped from my account and is this causing the problem?

Please advise on how to get it working again as the other half is desperate to use her phone (and I wouldn't mind mine back either!)....