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This is my third m class. I like the model and design. For reliability ths car can't be beat. It always goes. The little things like door lock actuators are crazy expensive to fix. Ride and comfort still great even after 11 years for this workhorse

Avg. Dealer Rating: (20 reviews)
"Their system contacted me to tell me someone would be calling. True to their word, a sales person called to give me information about the car and the previous owner. Very professional."

Avg. Dealer Rating: (8 reviews)
"Great experience - focused on customer service and making the transaction go as smoothly as possible. Not your typical used car sales company. I will buy cars from these guys in the future. "

Avg. Dealer Rating: (74 reviews)
"Received 3 what appeared to be automted email responses. None of the emails answered the one question I has asked about a specific vehicle. All I asked was if the battery on the hybrid vehicle was the original or if it had been replaced."

Avg. Dealer Rating: (20 reviews)
"
Horrible. I live 4 hours away round trip,
so I of course wanted someone to be at
least halfway thorough and someone
who's able to at least communicate a
little bit lol. Neither of those could be
found at West Herr's Mercedes of
Rochester. Wanting to have somebody
else take the bulk of the depreciation on
these quickly depreciating cars, I was
interested in a car that was about 2
years old like most smart people are. So,
of course I told them I understand it's a
used car so it's not going to be perfect,
it's going to have some blemishes, I'm
just wondering what and where they are.
So much for attempting to build a
rapport, they obv really didn't care and
here's where logic ends.
I was told by Sharon in sales the
Mercedes I was interested in had no
dings, dents, scratches absolutely
nothing when the car was very rough to
say the least. After numerous emails to
her just to get the simple task of a
couple questions answered and even a
reply I gave up on her. I then spoke with
Jeremy in sales. He was at least
thorough enough initially to show me the
car was in pretty rough shape and the
exact opposite of what Sharon had
relayed, but after he realized he couldn't
pass the car off to me he became
detached and didn't bother with replies
either. Def looks like a pattern here
people and unfortunately it's not a good
one. It's a pattern of little to no integrity,
and mind you this was with me being
polite and respectful, and being
interested in an upper echelon car like a
C63 or E63 too! Wow, if they act this way
with somebody not being super picky,
being interested in a high-level car, and
they act this way before they get your
money, I don't even want to imagine the
fiasco that could materialize after they
get the sale and have your money! Be
careful! Best case scenario they'll waste
your time, and with time being the only
thing we can't get more of that's just as
bad.
There are a lot of other options out there,
go to one of them, any of them. You've
been warned. "