Do I need to offer a return policy?

As with most second hand sales, typically there are no refunds. This is particularly true for wedding dresses, as a buyer will only ever wear it once.

Disputes

However, unlike other websites, buyers on Stillwhite are fully protected if the dress arrives different to the listing description, or doesn't arrive at all. Buyers may open a dispute through PayPal where both parties submit evidence, and PayPal makes a final decision. Buyers must send the dress back at their own expense to complete a refund.