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Great staff great rooms, just a bit... - Candlewood Suites Indianapolis Airport

First I must say Summer is wonderful! She checked me in and gave me all the information I need. She was super nice and cheery which is always great when you are ready to check in. The rooms was great and spacious. The pool area was clean. The only thing I experienced was a slight musty smell in the room if you did not leave the fan on. Not a huge problem, but nothing the staff could do anything about. I read a few reviews of people being looked down upon and I really have NO idea where that would come from. I left there knowing I made new friends. Would definitely stay again!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jeanette L, General Manager at Candlewood Suites Indianapolis Airport, responded to this review,
August 20, 2014

Dear Jennifer,

Thank you for choosing to stay at the Candlewood Suites Indianapolis Airport location. We are pleased to hear that you were satisfied with your stay. We will make sure that Summer is aware of your comments and we appreciate you making that known to us. It is our goal to make sure that all of our guests have a wonderful experience. We would like to thank you for taking time to post this review and hope to see you again in the future.

Sincerely,

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I flew in to Indy and did not have a car and had to rely on taxis to get back and forth from downtown to the hotel--which wasn't terrible; it's probably only 15 min to downtown and there's never any traffic. My major problem was that you can't really walk anywhere around the hotel though. There are no sidewalks and you're sandwiched between the highway, a business park and a lower-middle class neighborhood. I think there are some restaurants on the other side of the highway but you can't easily get to them without a car.

The hotel itself is nice enough. My room was large and clean with a fully stocked kitchen and you can buy junk food in the hotel's "convenience store"--healthier food options would be nice. The front desk staff was incredibly nice and helpful.

The hotel was full but surprisingly quiet. You can't hear the highway either.

This probably a great hotel if you're just passing through the city since it's cheap, clean, comfortable, and conveniently located to the highway.

Stayed March 2014, traveled on business

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness and staff.

However, we’re sorry we fell below your expectation regarding our location. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.Case ManagerIHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

First I should say that I arrived at this hotel after a long business day and 4 hour drive from St. Louis. The hotel is located in a business park without any establishments within walking distance for meals and we were simply not up for any more drive time to search one out. We resorted to microwave hamburgers, but that clearly was our choice. I was assigned a handicapped accessible room while it was obvious by the parking lot that the hotel was far from booked to capacity. A room of this type is generally very spacious and this one was. My primary desire upon arrival was for a long hot shower and a bed. The shower was a walk-in type with a large seat and a low, hand-held shower head. The shower, one of my primary desires, left lots to be desired. It was a constant struggle to keep the vinyl shower curtain in position so as to keep water off the bathroom floor. Continuously holding the showerhead spoiled the enjoyment of my long awaited shower. Using these facilities gave me new found empathy for those needing them on a regular basis, however I didn't need the experience when unnecessary at the end of a long day.

Room Tip: Watch for room type given at check-in.

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Stayed March 2014, traveled on business

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Ask Mahlon R about Candlewood Suites Indianapolis Airport

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for taking the time to post a review of our property. Please accept our deepest apologies for the issues you had encountered with the room you had. Your comments are being shared with the hotel management and appropriate action will be taken. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Karen G.Case ManagerIHGCare

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back in the area.

Sincerely,

Krysllin G.Case ManagerIHGCare

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We stayed just one night as we were passing through on a journey and this was just about midway and conveniently close to the freeway. I’d also checked Google maps and confirmed there was a restaurant (Denny’s) opposite. We didn’t want to drive to dinner after driving all day and because we have wine with dinner.

I was also keen to try the Candlewood after coming direct from Holiday Inn Suites and before that Staybridge Suites, both in O’Fallon, Missouri. All three brands are part of the IHG Group.First, the welcome at reception was wonderful. So friendly, so helpful. And from the lady I discovered Denny’s had closed and she recommended other restaurants in the area, including The Library which sounded good but said they were too far too walk to.

As we went to our room we saw the large indoor pool and the gym. We later used the gym and also the laundry which was free as was the washing powder. Nice touch.

The room was spotless. We had a two bed suite. Disappointingly the beds weren’t in a separate room, unlike the Staybridge and HI but the beds were comfortable and we slept well. Although neighbouring a freeway, we heard no road noise. The kitchen was equipped and it had a good sized breakfast bar. Internet access - free - was excellent, fast and troublefree.

We drove to the nearest restaurant (Indy’s) and got a takeaway to have in the room with a bottle of wine. As it turned out we could have walked to it and to the Library next door to that, they’re close, but you’d have to cross the exit ramp of a free way and under the freeway and of course there are no sidewalks and the underpass doesn’t look too savoury at night.

So, how did Candlewood compare with Staybridge and HI Suites? I think Candlewood is meant for very long stays, for people to treat more as a rented apartment than a hotel. Unlike the other two, no breakfast is included nor is there a breakfast room. Unlike Staybridge there are no complimentary dinners with wine & beer three nights a week. There is a small shop stocked with foodstuffs, breakfast cereals, coffee & tea bags and heat-up ready meals. Refreshingly this works on an honour system – you fill in a card ticking the prices of the goods you have taken and pop it in a box and they’ll add it to your bill - that’s civilised.

At reception they have a library DVD’s you can borrow to play in your room.

Overall I thought the room was expensive compared with the other brands, but of course the locations are different: this is in proximity to an airport but I reckon that one-night prices steeply drop for the longer stays this place caters to and also for those whose companies have a corporate discount.

Other things being equal (a big ‘if’), of the three brands I’d choose Staybridge first then HI Suites then Candlewood.

Stayed November 2013, traveled as a couple

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This was my first time staying here :) A few wows! I was on the 6th floor a lot of stairs for a great workout. They do have a great gym. Free washer & dryer.It was nice to be able to cook a complete meal in the room. The full size refrigerator with a ice maker.

Stayed October 2013, traveled on business

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Ask billie Joe p about Candlewood Suites Indianapolis Airport

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Stayed at the Candlewood Suites Indianapolis Airport for one night recently, and had a very nice stay. Had a long day full of frustrations, and when we showed up we were tired and frustrated. Staff was exceptionally friendly and helpful, and made sure we had what we needed in a room (our reservation was wrong from Priceline) and made every effort to address all of our needs. The one bedroom suite we were in was clean, comfortable and well equippped. The full kitchen, large bar and seating area and quite large bathroom were all very nice to have. For the price, you can't go wrong for a simple, non-fancy, clean and comfortable hotel in Indianapolis.

Welcome to the award winning Candlewood Suites Indianapolis Airport, your Home Away From Home. Our spacious suites feature fully equipped kitchens with everything you need to prepare that home-cooked meal. Work efficiently with free high-speed Internet and local calls, plus your very own personalized voicemail. Also available is our complimentary business center with computer and Internet access.Need to relax after a long day of work or traveling? Lounge in your recliner while watching your 32-inch flat screen TV with DVD player. Borrow a movie from our lending library. Gather with friends and have a cookout at our Candlewood Gazebo. Work off stress in our state-of-the-art fitness center. Take a relaxing dip in our indoor pool and hot tub.When staying at Candlewood Suites, our complimentary washers and dryers allow you to pack light. Hungry? Grab a bite at Candlewood Cupboard, our 24/7 onsite convenience store featuring hundreds of breakfast, lunch, dinner, and snack items from which to choose.We are conveniently located at the Indianapolis Airport, just minutes to downtown Indianapolis or Plainfield, Indiana. Candlewood Suites Indianapolis Airport is an excellent choice for employees of Rolls-Royce, Eli Lilly, Carrier Corporation, Praxair, Vertellus and the Indiana National Guard. We welcome government travelers and are FEMA approved. Call the hotel for a free shuttle to or from the airport at any time, day or night....more less

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Also Known As:

Candlewood Suites Indianapolis Airport Hotel Indianapolis

Candlewood Indianapolis

Indianapolis Candlewood Suites

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