Baggage Claims and Tracing

Claim Time Limits - Damaged, Delayed or Lost Checked Baggage

The reporting of damage, delay or loss of checked baggage at your arrival airport does not constitute a baggage claim. A claim must be submitted to Ryanair within the below time limits set out by the Montreal Convention 1999.

Airlines’ liability for loss, delay or damage to checked baggage is limited unless a higher value is declared in advance and additional charges paid. As our liability is limited you may wish to claim with your travel insurer directly.

Damage to Checked Baggage

Damage to checked baggage must be reported at your arrival airport and in addition a claim submitted to Ryanair within 7 days from the date of bag damage occurring

Copies of original receipt(s) for damaged item(s) will be requested. Damaged items and original receipts must be retained until the claim has been finalised.

A replacement bag receipt in lieu of original damage bag receipt cannot be accepted.

Damaged baggage claims will be processed within 15 working days of receipt.

We will respond using the postal/email address provided in the claim form.