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HP Desktop PCs - Upgrading from Windows 7 to Windows 8

This document pertains to HP Desktop and All-in-One computers to be upgraded from Windows 7 using a digital copy of Windows 8.. You perform either an In-place Installation that retains your data and settings from Windows 7, or a Clean Installation (custom) that deletes all data from the hard drive before installing Windows 8.

Please read the following important information before beginning your upgrade:

Not all Windows 8 features are available on all Windows 7 computers. Your computer might require additional hardware, software, firmware, and/or a BIOS upgrade to install and run Windows 8.

Secure boot is not available on any HP Consumer Desktop or All-in-One computers.

HP provides upgrade instructions and drivers for most computers sold after October 1st, 2011.

If you seek support assistance from HP after you upgrade, HP technical support may request that the original Windows 7 operating system be restored to verify product functionality. If your computer is sent to service or repairs after upgrading to Windows 8, your computer may be re-imaged with the original Windows operating system and the upgraded Windows 8 operating system will be removed. After repairs are made, you can reinstall Windows 8.

You should always back up all important data (personal files, photos, videos, documents, applications, etc.) before beginning any upgrade to avoid any possibility of losing your important data.

You might not be able to view DVD movies after upgrading. If you currently use a DVD codec to play DVD movies, such as the encoder that comes with Windows 7 Professional, this encoder might not be available after upgrading to Windows 8. To continue to play DVDs after you upgrade, go to the Microsoft Web page Add features (in English) to download Windows Media Center or purchase DVD playback software.

If you currently use DVD playback software from HP, the Windows 8 installation process helps you determine if your playback software is compatible with Windows 8 or if an update is required. If the software is compatible and you perform an In-place Upgrade, you have the option to keep this software during the upgrade. If you perform a Clean Install you must reinstall the software after the upgrade.

Microsoft requires that your computer hardware must meet the following system requirements before you can install Windows 8.

Windows 8 works on the same hardware that powers Windows 7:

1 gigahertz (GHz) or faster processor

Minimum 2 GB RAM (64-bit), 4 GB preferred for full functionality

Minimum of 20 GB of hard drive storage available before installation

Additional requirements to use certain features:

Windows 7 computers with touch will not have full Windows 8 touch capabilities after upgrade. HP computers with touch input hardware designed for Windows 7 will provide a comparable experience only for two touch point applications after the upgrade to Windows 8. HP Windows computers with touch input hardware will not support Windows 8 applications that require more than two simultaneous touch points.

warning:

HP Linkup, HP Application Assistant, HP TouchSmart Magic Canvas and all other HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Content created using the TouchSmart applications such as Graffiti will not be available after upgrading.

To access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least 1024 x 768.

To snap apps, you need a screen resolution of at least 1366 x 768.

Internet access (ISP fees might apply)

Microsoft provides an installation wizard to check your computer for possible compatibility problems. It's a good idea to use the installation wizard before attempting to upgrade to Windows 8. For more information, visit the Microsoft Compatibility Center for Windows 8 (in English).

warning:

You must back up all important data (personal files, photos, videos, documents, applications, etc.) before upgrading to avoid any possibility of losing your data.

In-place Upgrade - installs Windows 8 over an existing Windows 7 installation. This is the easier and faster method to upgrade and is the better option for most people. Most or all of your existing software programs, drivers, and personal files are available after upgrading. You can only perform an Upgrade if your computer has Windows 7 Starter, Home Basic, Home Premium, Business or Ultimate Edition, and some models require an upgraded BIOS Version.

Clean Installation (custom) - erases all files on the hard drive and removes any hard drive partitions before installing Windows 8. If your computer meets the minimum hardware requirements from Microsoft, you can use a Clean Installation. However, the original drivers and programs provided by HP and any other software you installed, will no longer be available.

This installation option prepares your computer for upgrade and installs Windows 8 over an existing Windows 7 installation. Most or all of your existing software programs, drivers, and personal files remain available after upgrading.

Upgrade to the latest BIOS before upgrading from Windows 7 to Windows 8. Use the following steps to update the BIOS to avoid possible installation problems:

Click Start, type system into the search field, and select System Information from the list.

Under the System Summary, the BIOS Version/Date is displayed. Record the BIOS revision number.

Go to the HP Consumer Support Web page, select Software and Drivers, and enter your computer model number to find software and driver updates.

Use the SAVE option to download the latest available BIOS to your hard drive. Make sure to look through all the available downloads and select the BIOS version that has the highest version number.

warning:

Update the BIOS to the latest BIOS version in the same series. For example, update BIOS version 6.xx to a higher version 6.xx, NOT version 7.xx. Updating to a different BIOS series can cause damage the computer.

To install (flash) the BIOS, close all software, disconnect all connected devices, remove all external storage devices and then double-click the downloaded BIOS.

warning:

Do not use the computer or disconnect the power until the BIOS update has completed and the computer has restarted.

It is advisable to get the latest Windows 7 software and driver updates before upgrading to Windows 8. You can use HP Support Assistant to check the software and drivers on your computer to make sure they are the latest.

You can use Microsoft Backup and Restore Center or Microsoft Windows Easy Transfer to back up your files and transfer them to Windows 8. Microsoft Windows Easy Transfer comes with Windows 7 and makes backing up files easy.

If you want to backup your files using other software, you must first verify that it is compatible with Windows 8 before using it. You will also need a copy of the software's installation files on a USB drive or disc. Do not use backup software that is not compatible with Windows 8!

When finished, verify that the backup was successful and that you can access your files.

Before attempting to upgrade from Windows 7 to Windows 8 you should use Windows Update to install all critical and recommended updates.

If you are not already connected to the Internet, connect now.

Click Start, type Windows Update in the Search field, and then select Windows Update from the list.

Click the Install Updates button.
After clicking OK , Windows 7 creates a restore point if needed, downloads the update(s) and then provides more information. You might need to restart your computer after an update is installed.

Run Windows Update again until it displays Windows is up to date or No important updates available.

If you wish to continue to use Microsoft Office Starter Edition after upgrading from Windows 7 to Windows 8 you must install a patch from Microsoft before the upgrade begins. Go to the following Microsoft Web page Microsoft Download Center (in English) to download and install the Update for Microsoft Office 2010 (KB2553141) 32-Bit Edition patch.

If you do not install the patch, Microsoft Starter Edition will be removed from your computer during the installation and you will not be able to reinstall it.

Install later from your desktop - creates an executable file on your desktop to upgrade to Windows 8 at a later time.

Figure : Install Windows 8 options

Choose one of the listed options. The instructions for an In-place Upgrade in this document covers the Install now option. The instructions for a Clean Installation in this document covers the Install by creating media option.

Incompatible programs - The installation examines the computer for possible compatibility problems. Some programs need to be uninstalled and the computer restarted before the installation can continue.

Interrupting the installation - The installation can be stopped and restarted at certain predefined points. When restarting the computer, a set of prompts allow you to either: Continue where you were, or Start Over.

UAC security - The Microsoft User Account Control Settings displays a prompt and requires you to verify that you want the listed program to make changes in your computer. This prevents a malware or a virus from trying to install software.

If prompted, Do you want to allow the following program to make changes to this computer? and the Program's Name is listed as Microsoft Windows and Verified Publisher as Microsoft Corporation, click Yes to allow the action.

Choose a User Name and Password - By default Windows 8 is designed to seamlessly integrate your new computer into the Internet or Cloud with other social media and devices using a Microsoft connected user account; such as Instant Messenger, Gmail, Hotmail account.

Local Account - You can enter a unique user name and password that is valid only on this local computer to keep this computer as an independent device that is not linked to other devices. You can still manually connect to the Cloud to share files later.

Microsoft Account - If you use your Microsoft connected user account to logon, this computer automatically links into all the other mobile devices and user information you have stored on all your social networking accounts.

Allow multiple restarts - The computer will restart multiple times during the installation process. You can either remove the installation DVD during the restart, or ignore the prompt to Press any key to boot from the CD or DVD....

Some issues might still need to be resolved before or during the upgrade. The following information is available for your reference to determine issues that might pertain to your computer configuration.

HP has worked with partners to identify issues that can occur during an upgrade to Windows 8. The following table lists known issues and possible fixes or work-arounds.

Issue

Fix or workaround

Broadcom by HP is not compatible with Windows 8.

Uninstall the Broadcom Bluetooth profiles before upgrading to Windows 8.

HP Magic Canvas and the HP TouchSmart software programs are not compatible with Windows 8.

Uninstall the HP Magic Canvas and all HP TouchSmart software programs before upgrading to Windows 8.

Norton Internet Security 2009, 2010, and 2011 are not compatible with Windows 8.

Norton Internet Security 2009, 2010, and 2011 are not compatible with Windows 8.

If you have Norton Internet Security 2012 or 2013, go to the Norton Internet Security Web page for Windows 8 (in English) for information on what to do before upgrading to Windows 8, or information on how to recover your Norton product after upgrading to Windows 8.

Remove all USB Devices from the USB 3.0/2.0 ports. Do not have anything connected to the USB 2.0 ports except a keyboard and mouse. Then, start the upgrade to Windows 8.

note:

If you started the Windows 8 Upgrade process without updating to driver version 1.0.6.254 or higher and you see a blue screen with the error 0x7B, INACCESSIBLE_BOOT_DEVICE, use the Repair Your Computer option when the computer tries to start up, download and install Intel USB 3.0 eXtensible Host Controller Driver version 1.0.6.245, restart the computer, and then start the Windows Upgrade process again.

Windows Security Essentials is not compatible with Windows 8.

Uninstall Windows Security Essentials before upgrading to Windows 8.

AMD Graphics Catalyst Control Center is not compatible with Windows 8.

Uninstall the Catalyst Control Center before upgrading to Windows 8.

If you have not installed Microsoft Office Starter or purchased another version of Microsoft Office, then Office must be uninstalled before upgrading to Windows 8.

If you have not installed Microsoft Office Starter or any other version, you must uninstall Microsoft Office 2010 package before upgrading to Windows 8.
If you installed Microsoft Office 2010 Starter or purchased and installed a different version of Microsoft Office 2010, you do not need to uninstall it.

Install the latest video input panel firmware version from HP Consumer Support before upgrading to Windows 8. HP All-in-One Desktop PCs with a video input panel have an HDMI (Input) on the side of the system.

You can install the firmware after upgrading, but if the update utility closes, you need to restart the installation.

This installation option installs Windows 8 over an existing Windows 7 installation. Most or all of your existing software programs, drivers, and personal files remain available after upgrading.

warning:

You should Back up all important data (personal files, photos, videos, documents, applications, etc.) before you begin an In-place Upgrade to avoid any possibility of losing your data.

Connect the computer to an AC power supply.

Exit all programs, disconnect all peripheral devices, and remove all USB storage devices and SD cards.

If you have Internet, connect the computer to the Internet using either an Ethernet cable (Wired NIC), or turn wireless button On (Wireless LAN).

Click Next on the Install Windows 8 screen to start the installation.

Figure : Install Windows 8 options

When prompted to Get the latest updates for the installation click Go online to install updates now, and then click Next. Allow the program to go online and get the latest updates.

If you do not have Internet access, choose No, thanks, and click Next.
You can perform a Windows Update after the installation.

When prompted to enter Product key, follow the on-screen instructions and enter in your Product Key (5 groups of alpha-numeric characters without the dashes). When the correct Product Key is entered, a confirmation message Your product key works! Continue when you’re ready displays. Click Next to continue.

If, after multiple attempts the product key entry is not successful, contact Microsoft support (in English) for help with your product key.

Figure : Product key

To enter information using an on-screen keyboard, select the keyboard graphic located below the entry field. When finished, click the keyboard graphic again to hide the display, and then click Next to continue.

When prompted to review the End User Agreement terms, read the agreement, select I accept the license terms
if you agree to the terms, and then click Accept.

When prompted to Choose what to keep, select one of the options that corresponds to what files and settings you would like to keep, and then click Next.

Figure : Choose what to keep

Windows 8 Setup then reviews the computer's settings and installed applications and displays a What needs your attention screen if action is needed.

Read each item carefully and respond if any action is required.

Windows 8 Setup lists applications that need to be removed, and reinstalled and/or updated for Windows 8 later. For most applications, choose the Uninstall box to the right of the application listing to launch the uninstall program. Some applications request a Restart, but you can ignore the restart until all listed applications have been uninstalled. Some applications (i.e. HP Protect Tools Security Manager) require other related applications to be removed first. To remove the related applications, click Start, select Control Panel, select Programs and Features, and then right-click to uninstall the related applications.

Figure : What needs your attention

After all the identified applications have been uninstalled, if a restart is required or if the prompt changes to Restart your PC to continue the installation, click Restart. Otherwise click Next to continue.

When the computer is restarted and a Ready to install Windows 8? opens, select Continue from where I left off, and then click Next.

If no additional action is needed, a prompt To recap, here's what you've chosen to do: appears.

warning:

All actions up to this point can be reversed and you can go back to Windows 7. Depending on your earlier selection of what files to keep, your data may be permanently deleted. Once you click Install, the installation must continue uninterrupted.

Figure : Ready to install

If you are satisfied with the options displayed, click Install and allow the installation to proceed.

If the listed actions are not what you expected, click Change selection and choose a different option.

Wait while Windows 8 installs. You are not required to do anything for several minutes while Windows installs files and configures your settings.

After Windows 8 is installed, a Personalize prompt displays. Use the horizontal slider to choose a background and text color, enter a name for the computer, and then click Next.

Figure : Personalize Windows 8

When
the Wireless prompt displays, you may either connect to your network now or later.

Figure : Wireless network connection

Select your wireless network from the list and click Connect .

If you do not wish to connect to a wireless network, click Connect to a wireless network later.

note:

The wireless network option is not displayed if the computer was not previously connected to a wireless network, or if there is no wireless network detected in the area. You can setup the wireless network later after the installation completes.

When the Settings screen opens, review the list of network and sharing options.

By default, to complete the installation as quickly as possible, Microsoft recommends that you use Express Settings.

Figure : Express settings

If you want to accept the default settings and allow Microsoft to manage your computer, click Use express settings.

If you wish to review options and make changes to these settings, click Customize
and select the individual options.

When prompted to Sign in to your PC, you must make a choice as to how you want to manage this computer:

Select Local account to keep this computer as an independent device that is not linked to other devices.
You can change settings at a later time to share files and resources with other devices.

Select Microsoft account to link this computer to other mobile devices and user information you have stored on the Microsoft network.

Figure : Sign in to your PC

Once you select the type of account, when prompted to Sign in to your PC, enter the required User Name and Password, and click Next.

Figure : Enter User name and Password

If you login using a Microsoft connected account, enter security verification info. You may also change the listed phone and alternate email info from your existing Microsoft connected account at this time.

Allow the computer to continue the installation. A message PC is Ready displays for a few seconds when the installation is complete.

This installation option prepares your computer for installation, erases all files on the hard drive and removes any hard drive partitions before installing Windows 8. To access this option, you must shutdown the computer and use the installation DVD or USB storage device to boot the computer.

warning:

You must back up all important data (personal files, photos, videos, documents, applications, etc.) before beginning a Clean Installation to avoid losing your important data.

Upgrade to the latest BIOS before upgrading to Windows 8. Use the following steps to update the BIOS to avoid possible installation problems:

Click Start, type system into the search field, and select System Information from the list.

Under the System Summary, the BIOS Version/Date is displayed. Record the BIOS revision number.

Go to the HP Consumer Support Web page, select Software and Drivers, and enter your computer model number to find software and driver updates.

Use the SAVE option to download the latest available BIOS to your hard drive. Make sure to look through all the available downloads and select the BIOS version that has the highest version number.

warning:

Update the BIOS to the latest BIOS version in the same series. For example, update BIOS version 6.xx to a higher version 6.xx, NOT version 7.xx. Updating to a different BIOS series can damage the computer.

To install (flash) the BIOS, close all software, disconnect all connected devices, remove all external storage devices and then double-click the downloaded BIOS.

warning:

Do not use the computer or disconnect the power until the BIOS update has completed and the computer has restarted.

You can use Microsoft Backup and Restore Center or Microsoft Windows Easy Transfer to back up your Windows files and transfer them to Windows 8. Microsoft Windows Easy Transfer comes with Windows 7 and makes backing up files easy.

If you want to backup your files using other software, you must first verify that it is compatible with Windows 8 before using it. You will also need a copy of the software's installation files on a USB drive or disc. Do not use backup software that is not compatible with Windows 8!

When finished, verify that the backup was successful and that you can access your files.

Some HP computers are configured with high-speed mSATA solid state drives in addition to the primary hard drive. The mSATA cache drive enables faster boot times and boosts the hard drive performance of the computer. Prior to performing a Clean Installation you must disable the cache drive acceleration in the Intel Rapid Storage Technology interface. After the Clean Installation you will need to install Intel Rapid Storage Technology and re-enable acceleration for the mSATA cache drive.

note:

If Intel Rapid Storage Technology is not installed on your computer then you do not have an mSATA cache drive and should continue to Step 5: Disable Legacy Support in the BIOS.

In the Storage System View, computers configured with an mSATA cache drive display a square labeled 'cache.' If the Storage System View displays a cache drive then your computer has an mSATA cache drive installed. Continue to the next step: Disable Acceleration in Intel Rapid Storage.

Computer configured WITH mSATA cache drive

Computer NOT configured with mSATA cache drive

Figure : Storage System View with mSATA cache drive

Figure : Storage System View with mSATA cache drive and FFS partition

Figure : Storage System View with a primary hard drive and no mSATA cache drive

Computers enabled with UEFI should be checked to determine if the primary hard drive is formatted as GPT or MBR format before installing Windows 8. If the installation is started using the incorrect boot options error messages are displayed and the installation must be started again. Use the steps below to identify the formatting of the hard drive in your computer.

Interrupting the installation - The installation can be stopped and restarted at certain predefined points. When restarting the computer, a set of prompts allow you to either: Continue where you were, or Start Over.

UAC security - The Microsoft User Account Control Settings displays a prompt and requires you to verify that you want the listed program to make changes in your computer. This prevents a malware or a virus from trying to install software.

If prompted, Do you want to allow the following program to make changes to this computer? and the Program's Name is listed as Microsoft Windows and Verified Publisher as Microsoft Corporation, click Yes to allow the action.

Choose a User Name and Password - By default Windows 8 is designed to seamlessly integrate your new computer into the Internet or Cloud with other social media and devices using a Microsoft connected user account; such as Instant Messenger, Gmail, or AOL mail account.

Local Account - You can enter a unique user name and password that is valid only on this local computer to keep this computer as an independent device that is not linked to other devices. You can still manually connect to the Cloud to share files later.

Microsoft Account - If you use your Microsoft connected user account to logon, this computer automatically links into all the other mobile devices and user information you have stored on all your social networking accounts.

Allow multiple restarts - The computer will restart multiple times during the installation process. You can either remove the installation DVD during the restart, or ignore the prompt to Press any key to boot from the CD or DVD....

Some issues might still need to be resolved before or during the upgrade. The following information is available for your reference to determine issues that might pertain to your computer configuration.

HP has worked with partners to identify issues that can occur during an upgrade to Windows 8. The following table lists known issues and possible fixes or work-arounds.

Issue

Fix or workaround

Broadcom by HP is not compatible with Windows 8.

Uninstall the Broadcom Bluetooth profiles before upgrading to Windows 8.

HP Magic Canvas and the HP TouchSmart software programs are not compatible with Windows 8.

Uninstall the HP Magic Canvas and all HP TouchSmart software programs before upgrading to Windows 8.

Norton Internet Security 2009, 2010, and 2011 are not compatible with Windows 8.

Norton Internet Security 2009, 2010, and 2011 are not compatible with Windows 8.

If you have Norton Internet Security 2012 or 2013, go to the Norton Internet Security Web page for Windows 8 for information on what to do before upgrading to Windows 8, or information on how to recover your Norton product after upgrading to Windows 8.

Remove all USB Devices from the USB 3.0/2.0 ports. Do not have anything connected to the USB 2.0 ports except a keyboard and mouse. Then, start the upgrade to Windows 8.

note:

If you started the Windows 8 Upgrade process without updating to driver version 1.0.6.254 or higher and you see a blue screen with the error 0x7B, INACCESSIBLE_BOOT_DEVICE, use the Repair Your Computer option when the computer tries to start up, download and install Intel USB 3.0 eXtensible Host Controller Driver version 1.0.6.245, restart the computer, and then start the Windows Upgrade process again.

Windows Security Essentials is not compatible with Windows 8.

Uninstall Windows Security Essentials before upgrading to Windows 8.

AMD Graphics Catalyst Control Center is not compatible with Windows 8.

Uninstall the Catalyst Control Center before upgrading to Windows 8.

If you have not installed Microsoft Office Starter or purchased another version of Microsoft Office, then Office must be uninstalled before upgrading to Windows 8.

If you have not installed Microsoft Office Starter or any other version, you must uninstall Microsoft Office 2010 package before upgrading to Windows 8.
If you installed Microsoft Office 2010 Starter or purchased and installed a different version of Microsoft Office 2010, you do not need to uninstall it.

Install the latest video input panel firmware version from the HP Consumer Support Web page before upgrading to Windows 8. HP All-in-One Desktop PCs with a video input panel have an HDMI (Input) on the side of the system.

You can install the firmware after upgrading, but if the update utility closes, you need to restart the installation.

When prompted, select the desired Language, Time, and Keyboard, and then click Next.

Figure : Windows Setup

When the required files are loaded and the Windows 8 installation screen displays, click Install now to begin the installation process.

Figure : Windows Setup

When prompted to enter Product key, follow the on-screen instructions and enter in your Product Key (5 groups of alpha-numeric characters without the dashes). When the correct Product Key is entered, a confirmation message Your product key works! Continue when you’re ready displays. Click Next to continue.

If, after multiple attempts the product key entry is not successful, contact Microsoft support (in English) for help with your product key.

Figure : Product key

To enter information using an on-screen keyboard, select the keyboard graphic located below the entry field. When finished, click the keyboard graphic again to hide the display, and then click Next to continue.

When prompted to review the End User Agreement terms, read the agreement, select I accept the license terms
if you agree to the terms, and then click Accept.

After the End User Agreement is accepted, two installation options are displayed: an in-place Upgrade, or a clean Custom Installation. Select Custom Installation.

Figure : Which type of installation do you want?

Verify that you have backed up all your important files and created an HP recovery solution. After completing this step, all files will be destroyed without further warning.

A screen opens titled Where do you want to install Windows?. This screen lists the drive partitions available on the hard drive - that is, the storage space Windows Setup can use to install Windows 8.

To continue, use one of the following actions to install Windows on a hard drive partition:

Delete all partitions and install on one partition of maximum size (advanced): Select drive options to enable more options on the screen and delete all partitions in the list. Once all the partitions have been removed, you can create one new partition of maximum available size and format it. Once you have one partition and it is formatted, select this partition and click Next to continue.

Create more than one partition and install on one of them (advanced): Select drive options to enable more options on the screen and delete all partitions in the list. Once all the partitions have been removed, you can create new partitions of different sizes and format them. One of these partitions must be at least 20GB in size to allow for the installation of windows 8. Using this method allows you to set aside separate partitions of storage space to be used in Windows 8 as additional drive volumes (in File manager and Computer). Once you have one partition and it is formatted, select a partition that is 20GB or larger and click Next to continue.

Figure : Where do you want to install windows

After Windows 8 is installed, a Personalize prompt displays. Use the horizontal slider to choose a background and text color, enter a name for the computer, and then click Next.

Figure : Personalize Windows 8

When
the Wireless prompt is displayed, you may either connect to your network now or later.

Figure : Wireless network connection

Select your wireless network from the list and click Connect .

If you do not wish to connect to a wireless network, click Connect to a wireless network later.

note:

The wireless network option is not displayed if the computer was not previously connected to a wireless network, or if there is no wireless network detected in the area. You can setup the wireless network later after the installation completes.

When the Settings screen opens, review the list of network and sharing options.

By default, to complete the installation as quickly as possible, Microsoft recommends that you use Express Settings.

Figure : Express settings

If you want to accept the default settings and allow Microsoft to manage your computer, click Use express settings.

If you wish to review options and make changes to these settings, click Customize
and select the individual options.

When prompted to Sign in to your PC, you must make a choice as to how you want to manage this computer:

Select Local account to keep this computer as an independent device that is not linked to other devices.
You can change settings at a later time to share files and resources with other devices.

Select Microsoft account to link this computer to other mobile devices and user information you have stored on the Microsoft network.

Figure : Sign in to your PC

Once you select the type of account, when prompted to Sign in to your PC, enter the required User Name and Password, and click Next.

Figure : Enter User name and Password

If you login using a Microsoft connected account, enter security verification info. You may also change the listed phone and alternate email info from your existing Microsoft connected account at this time.

Allow the computer to continue the installation. A message PC is Ready displays for a few seconds when the installation is complete.

Once you have installed HP Support Assistant, use it to install the latest software and drivers. For more information on checking for updates with HP Support Assistant, see Using HP Support Assistant (Windows 8).

Install updated Beats audio drivers - Audio from your speakers and headphones will work properly after Windows 8 is installed, but if your computer came with Beats Audio you must install the latest HP audio drivers to get the most from your audio system.

Install updates from Windows Update -

After upgrading to Windows 8 you should use Windows Update to install all critical and recommended updates. From the Windows 8 Start screen type Windows Update and select Windows Update from the list. Install all Important, Recommended, and Optional driver updates. Run Windows Update again until Windows is up to date.

Get DVD or Blu-ray playback software - If you cannot watch DVD movies on your computer after upgrading, go to the Microsoft Web page Add features (in English) to download Windows Media Center, or install new DVD playback software that is compatible with Windows 8.

For more information about the Windows 8 Media Center Pack go to Microsoft Store in Windows 8.

If your computer came with a Blu-ray drive, download and install the CyberLink DVD playback software for your computer from the HP Consumer Support Web page.

Restore backup files - If you upgraded to Windows 8 using a Clean Installation you can restore the files that you backed up before the installation. See Restoring Files from Backup for instructions.

Go to the Windows Store (in English) and search for HP’s “Getting Started with Windows 8” app (available in November 2012). After locating the app, download it to your computer and use it as a reference to learn the best ways to get up and running with Windows 8.

Learn how to use Windows 8 - Read HP’s support document Learning about Windows 8 Features and Apps to learn new Windows 8 features, the apps that come with Windows 8, using Charms to find software and access more options, and much more.

If Windows 8 Graphics drivers fail to install on older AMD chipset systems that use the AMD PCI Express (3GIO) Filter Driver or the ATI PCI Express (3GIO) Filter Driver, it might be because the driver is carried over from Windows 7 during the upgrade.

If upgrading to Windows 8 Pro, go to the Microsoft Web page Add Features (in English) to download Windows Media Center. Purchasers of Windows 8 Pro can get a free copy of Windows Media Center through January 31st, 2013.

Windows 8 Graphics drivers are required to support Windows 8 media copyright protection (DRM).
Using a Windows 7 graphics driver results in a black screen when viewing videos with the Windows 8 Netflix or Microsoft Video tiles or cause the system to show a black screen after a system restart.

To prevent these issues, download the latest graphics driver for your video hardware from the HP Consumer Support Web page or using Windows Update.

If you purchased the Windows 8 Upgrade Kit, you will be able to upgrade to Windows 8 Professional, which includes an offer for a free download of Windows Media Center until January 31st, 2013. Go to the Microsoft Web page Add features (in English) to download Windows Media Center.