This shop is totally lacking in customer service and has broken the Trading Standards Sale of Goods Act today. My son purchased school boots from here and wore them ONCE before they fell apart. Quite apart from the inconvenience of having to take a train journey to return them, he was... Read morerefused a refund on the basis that "they have been worn". Well, that's kinda the point of footwear isn't it?! They were clearly unfit for purpose and he should have been offered a repair, replacement or refund immediately. Well done Blue Inc, you've just lost yourself a loyal customer. Show less