jumbo crossbow

FREE SHIPPING

Our Free Shipping offer on orders over $125 applies to the Contiguous (Lower 48) United States only.

ORDER PROCESSING

Your order will be processed within 1-2 business days after it is placed. If you need your order more quickly or if you have any questions, please contact us by phone during business hours at 877-668-2111 so we can assist you.

OUR RATES

Our shipping rates are based on the total value of the order. The following rate table is for the Contiguous United States only. International and AK, HI, PR, VI customer rates are calculated based on the weight of the order and ship via USPS Priority Mail.

order total

amount

up to $15

$5.90

$15 - 25

$7.90

$25 - 50

$9.90

$50 - 75

$11.90

$75 - 100

$13.90

$100 - 125

$15.90

over $125

FREE

We do not offer overnight or two day shipping, so please plan ahead. We do offer UPS 3Day, To determine 3Day rates, please create your order and select UPS 3Day as the shpping method. If you have any questions, please contact customer service at 877.668.2111 or support@novanatural.com.

UPS 3 DAY SERVICE:

We will ship your order with UPS 3 Day Select Service. Three days means your package will take 3 business days in transit, not including the day you order or time required for order processing. Please note that the UPS Service Guarantee applies only to business days and excludes weekends, holidays, and any delay that occurs beyond the control of UPS.

PRIORITY MAIL ONLY (AK, HI, PR, VI, International Locations)

We ship only via USPS Priority Mail to these locations as UPS is considerably more expensive. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.

INTERNATIONAL SHIPPING DISCLAIMER

The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales taxes, duties and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by novanatural.com. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back to our Hebron, KY, address in original condition. Please return/refuse orders to:﻿

We ship only via USPS Priority Mail to International locations. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping. Delivery time varies, but is estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.

We appreciate hearing when you receive your package so we have realistic estimates to tell our other customers in your country.

CONTACT WITH QUOTE

For some locations, we have not calculated shipping rates. Please place your order and then you will be contacted prior to shipment via e-mail with a quote for the delivery cost of your order. Upon approval and payment of these charges, we will ship your merchandise.

NOVA NATURAL'S RETURN POLICY

60 Days in Original Condition

Return any product within 60 days of the date of purchase in its original condition for a Full Refund.

365 Days for Store Credit

Take your time to decide. For up to a year (365 days from date of purchase), you can return items for Store Credit.

Gift Returns

Gift returns are eligible for Store Credit only.

HOW DO I ARRANGE A RETURN?

Box up your item(s) and enclose a copy of your sales receipt with a note explaining how or why the item(s) did not meet your needs. Next, print a return label conveniently from your own home by clicking here. Affix it to your box and drop it in your mailbox!

If you're unable to print a return label please send with a trackable carrier such as UPS, Fedex or Priority Mail to:

*We’re here for you! If you have any questions or need assistance prior to shipping back your return, please contact customer service via phone (877-668-2111), email (support@novanatural.com) or live chat on our website.

WHAT ABOUT SHIPPING CHARGES?

Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping. If you use the provided return label, $6.95 will be deducted from your return refund.

CAN I EXCHANGE MY ITEMS?

We are unable to offer an exchange on returned items. Please place a new order.

HOW DO I RETURN A DAMAGED OR DEFECTIVE ITEM?

Box up your item(s) and enclose a copy of your sales receipt and a note explaining what was damaged or defective, then print a complimentary USPS return label by clicking here. You may need to disable your pop-up blocker in order to print your return label.

Please note, if you chose not to use our provided shipping label, return shipping will not be reimbursed.

WHEN WILL I RECEIVE CREDIT FOR MY RETURN?

We do our best to process returns within 7 days of receipt, though may occasionally take as much as 14 days between Thanksgiving and January 30th.

Credit to your account should post within 2 days of our processing of your return, but may take as many as 2 billing cycles to appear on your statement.

INTERNATIONAL RETURNS

Return shipping labels are not available outside the United States. Please contact us at support@novanatural.com if you have a damaged or defective item to return.

The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales tax, duties, and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by novanatural.com. By completing your order you agree to pay all applicable fees.

If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back to our Shelburne, VT, address in original condition.

WAIT A MINUTE. I STILL HAVE A QUESTION.

If you have any questions regarding Returns & Exchanges, please contact us at 877-668-2111 (9AM-5PM, EST) or email at support@novanatural.comor at:

Nova Natural Toys & Crafts120 Graham Way #200Shelburne, VT 05482

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The mechanism of this wooden toy crossbow really works! Launch one of the two included arrows toward its intended target, but it's all in good fun, as each arrow is padded so no one gets hurt. Includes a strap so it can be slung over the shoulder when hiking out to meet the enemy. This is the larger version of the crossbow.