Norfolk, VA Verizon Wireless

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The customer service at this location is so terrible, I will not to TO MUCH in detail but i just simply wanted T mobile to sign my unotherized letter. Because they charged my bank account without an authorization but instead a rude and hideous woman name NIKKIwas telling me she couldn't do she didn't know what she was doing so I decided to talk to the manager instead. The managers name was RACHEL. And she was giving me the round trip telling me she can help me but she can't which made NO SENSE AT ALL because I called t mobile and they told me to come to this corporate location to receive an unothorized letter and she said she can help but can't??? There are so many ways to solve my issue and she just doesn't know what she's doing NOR TOOK THE TIME TO EVEN TRY TO GET AN SOLUTION TO SOLVE NY PROBLEM. SHE just didn't care in general.. How do you not know your job, how did you even become a manager. she just needs to be demoted from that title in general. It could also be that she just did not like me at all I'm not sure why she didn't try to help me or go that extra mile.Overall, I am traumatized by the customer service in this location and by that being said i will be moving to verizon service. They seem to be more considerate and more apreciative of my money and I am a very VALIABLE CUSTOMER and that just something they did. Not take value me as. As for you the people visiting this location. All I can say to anyone else is that I hope you don't run into Nikki and Rachel, they are very rude and ignorant people and will ruin your day.

Wish there was an option to give 0 stars. Do NOT bring your phone here. DeAngelo and Hassan are scam artists. They will lie to you, tear apart your phone, try and place scratched, used, dingy parts on your phone. Yes they are cheap, but there is a good reason for that. Pay with credit card just in case they try and trick you. DO NOT pay with cash. They are unprofessional and this place should be shut down. You will be taken advantage of and lied to if you trust them with your phone. Do NOT trust DeAngelo (he has a gold grill in his mouth) and do NOT trust Hassan, the heavy-set cell phone repair technician. THEY WILL TAKE ADVANTAGE OF YOU AND YOUR KINDNESS. STAY AWAY FROM THIS PLACE IN NORFOLK!

Horrible service!! I went in there to connect an old used phone to Verizon and they told me that they couldn't help me because there was no wifi in the store! Never going back. Doesn't deserve any ratings!!!!!

I'm a college student from out of town. My phone screen broke, so I needed a repair or an upgrade. When I entered the store I tried to explain that I had sprint insurance on the account but instead attempting to listen to my concerns, they basically threw a pamphlet at me, refused to even look at my phone, and told me to contact the insurance company. Then, the second time I entered the store (why I bothered trying to work with this staff I don't even know) they refused to upgrade my phone even though I was eligible for it because of their likely nonexistent policies regarding swapping upgrades on the account. I ended up having to drive to my hometown sprint to get my phone fixed. Funny, the store I upgraded at mentioned no such policy. Hmm. In short, don't bother with this store. Not only are the staff rude, but they also give false information and are generally unhelpful. Very disappointing since sprint has been a very helpful and reasonable company to deal with prior to my encounter with this store.