Want a trouble-free, rapid deployment of ITIL?

Organisations that are implementing business and IT Service Management want a trouble-free, rapid deployment approach that will maximise benefits and will minimise delays and cost. Effective management, process and procedure documentation is an essential to achieving those results.

The ITSM, ITIL® & ISO/IEC 20000 Implementation Toolkit helps organisations implement service management and using ITIL practices to prepare for successful ISO/IEC 20000 certification. It will help organisations avoid costly trial-and-error dead-ends, and ensure everything is covered by using current ITIL best practices.