Salesforce Administrator

The Salesforce/Business Applications team is looking for a business facing CRM champion. We are looking for an intelligent, outgoing and creative problem-solver with strong communication skills and an appetite for technology. Someone comfortable strategizing with the team, adept at designing and implementing new processes as well as helping to facilitate user adoption. This role is part Salesforce administrator and part business analyst. This is an opportunity to work with a critical piece of internal infrastructure here at Laserfiche.

About Laserfiche:

Laserfiche is a global software company focused on using technology to accelerate how business gets done, by creating software that people love to use. The Laserfiche software platform eliminates manual processes and automates repetitive tasks. We provide our customers with AI-powered digital workflows, e-forms, document management and analytics, to gain insight into performance, improve customer experience and grow their business.

Responsibilities Include:

Serve as a Salesforce expert, champion, and advocate

Assist in training of new users, and grow the Salesforce.com skill set across the organization

Work to resolve technical issues and answer internal inquiries relating to Salesforce and related systems/applications

Collaborate with key internal stakeholders and cross-functional teams to help gather requirements, analyze, design and implement process improvements in Salesforce and related systems

Work with analytics team to define reporting requirements, implement system changes and create various internal reports based on CRM data

Work with team to handle day-to-day configuration and administrative tasks including user account maintenance, processes/workflows, reports and dashboards, etc