10/24
Top Comments

You no called-no showed an installation appointment at my home Monday. I've been passed through dozens of phone reps over several days. I keep getting empty promises about when this issue will be resolved. I've attempted to cancel my order but just keep being shuffled through the phones. One particularly lovely rep named Jamie in your JEP department is enough to make me want to cancel on her own. Please, get my service installed today or allow me to cancel my order without being disconnected or put on indefinite hold!

Have been with ATT Uverse for over 10 years and today may mark the end of that experience. I spent 2 hours waiting for a technician to deliver a new modem who never showed up then an hour on the phone to finally be told that my upgrade did not require a new modem and would be just a self install. Told at noon today that service should be up within one hour but could take up to four hours. Still waiting!!!!! Now I have been on hold for over 30 minutes to talk with a supervisor and am still just WAITING!!!!! Thank you for the loss of a days wages waiting and on the phone!!!! SERIOUSLY considering switching all my services NOW

Very aggravated with AT&T. It appears that you are just two big of a company to operate properly. Fiber lines have been installed on my street for over a year and your sales department has no clue they are even there. All your sales department cares about is selling and not helping the customer with what they called for. Why bother putting the fiber on the street if you are not going to sell it.

I want to file a complaint for misleading sales practice. I started an online order on June 27 for UVerse with Internet bundle, was told via chat that the internet service I will be receiving will be fiber. I don't know if some higher power was telling me something that night but my online order did not go thru. I tried again the following day and contacted your customer service via telephone before I placed an online order and was again told that the internet service will be fiber. Fast forward to the date of installation, which is Saturday July 1. The technician is friendly and honest because when I asked if I was going to get fiber internet, he told me that the neighborhood is wired for fiber but the house connection is still copper. I asked what that meant and he said that I will be receiving DSL. Fortunately enough I didn't take my anger out on the Technician because he did his job honestly, he also informed me that this was not the first time that a customer has been misinformed. I calmly thanked him and cancelled the installation. I don't know who trains your sales people but it is deceptive practice to inform a customer they will be receiving a particular product when in reality they're not. The ironic part of this is that I had the DirectTV and AT&T internet bundle back in 2012, I cancelled my service once the contract was over because DirectTV was too pricey after the contract was up and your company could not provide a faster internet service in my previous house. I was willing to give AT&T internet another chance but never again.

Haven't even gotten service yet and the bill is already screwed up. I set up for the installation fee to be dispersed over 3 months and had to call for installation date because I never received one, and the call agent changed my order. Called again about that when i saw it today and to see if a tech was on the way and the agent told me i had done it and spent 30 minutes trying to convince me to change my installation date so he can correct it, but more than likely is because there's no technician assigned to come out today and he didn't want to tell me that. How do I know because i tips him i would be at work any other day and thus installation is coming in over a month after i placed my order. Terrible customer service.

Suppose to have tech come out today to install my cable and internet and no one showed up. No phone call or email. Called your so called customer service, by the way both of which I talked to couldn't understand any English and was no help at all, how am I suppose to transfer of my service to my new house when your customer service can't even help me?! Maybe I should just look for a new cable/internet service.

I need to speak with someone asap!!! Some of my channels are not working! I called today to find out how much my bill would go up since my contract is over tomorrow, I don't know if he cut my channels off or what's going on!

Thank you Directv for adding FETV to your TV lineup, love ❤ this channel I had years ago with DishNetwork!
Are you adding any other channels to your lineup?
I would like to make some channel requests!
Would you please add Laff, CoziTV, METV, & AntennaTV?
Thanks for the consideration!
Love ❤ my DIRECTV!

Do they train you to be so incompetent or is it a gift? After waitng 3 days and sitting at home for 4 hours for an appt that's been rescheduled 3 times I'm now told that the appt was canceled and no one know why. 25 year att customers are easy to come by I guess.