Terms Of Service

Use of our service, whether directly or
indirectly, constitutes your acceptance of these terms and agreement to abide
by them. We reserve the right to amend or adjust these terms at any time. Your
continued use of our services constitutes your acceptance of any changes we
make. These terms are non-negotiable:

Ordering:

1.All orders must include your real name,
address, phone number and email address. Providing false information may result
in immediate termination of all your accounts without refund. Clients are limited
to one account. Opening multiple accounts will result in termination without
refund.

2.Orders are deployed in the order in which
they are received.

3.Payment is expected at the time the order is
placed. Failure to complete payment will result in the order being discarded by
our system.

5.We deploy servers during business days only
(Monday through Friday). Servers are not deployed on Saturday or Sunday.

Billing:

1.Due to the
nature of our industry and the costs involved with provisioning and maintaining
your service, we do not offer refunds or pro-rated refunds.

2.Invoices are generated 10 days before the
date they are due. Email reminders are sent at 7 days, 4 days and 1 day before
the due date via email. If your account is set up on auto billing, your payment
method will be charged on the due date.

3.All invoices are e-mailed and are available
in your account panel. Invoices are not sent via postal mail, PDF, fax or any
other method other than email. We do not contact customers via phone to discuss
billing issues.

4.If your payment is declined or you fail to
submit payment by the invoice due date, your service will be disconnected at
midnight the day after the due date and your account will be assessed a $5 late
fee

5.Failure to make payment within 48 hours of
the disconnection will result in your service being terminated and a
termination fee of $10 assessed against your account.

6.A billing dispute of any kind does not exempt
you from paying current and future bills. Billing disputes resolved in the
customer's favor will receive account credit for overpayment. If any
chargebacks occur on your credit card or PayPal account we reserve the right to
terminate all service and recycle your server(s) without notice.

1.To avoid cancellation fees and termination
fees, you may cancel your own service through your account panel at any time
before the invoice due date. Your server is removed and recycled within 24
hours. Once you have cancelled your own server, that server cannot be put
back online.

2.Failure to cancel your service before the due
date will result in the service renewing automatically and you will be charged
for an additional full month of service.

Support:

1.Support is available 24/7/365.

2.Support is by ticket system only. This
insures that communication can be tracked and documented.

3.We strive to maintain 10 minute response
times.

4.Opening multiple tickets for the same issue
within a short period of time constitutes abuse of our support ticket system
and may result in termination of services.

5.Swearing, threats and other abusive language
will not be tolerated and may result in account termination without refund.

Service Level Agreement (SLA):

1.We anticipate our services to be available
100% of the time.

2.A service disruption occurs when your server
is completely offline for more than 15 minutes due to a fault in our networking
or power infrastructure.

3.Disruptions caused by the hardware or
software of the server itself it not covered by this SLA.

4.Disruptions caused by planned or unplanned
maintenance are not covered by this SLA.

5.Disruptions caused as a result of actions
taken by our abuse/security department are not covered under this SLA.

6.In the event that there is an unplanned
service disruption, you may open a support ticket and request an account credit
to be issued for the prorated amount for the time of the disruption. For
example: If you pay $60 per month for your server and it is unavailable for 1
day (during a 30 day month) due to an unplanned outage, you can request a account
credit for $2.

Security/Abuse:

1.You are responsible for any abusive traffic
coming from or going to your server whether or not it was knowingly or directly
caused by you. You are responsible for all your users and/or customers
actions while using our service.

2.We do not participate in any government mass
collection of data. If this provision disappears you will know we have
been involuntarily compelled to take part in such a program.

3.Attack traffic that disrupts any portion of
our network (incoming or outgoing) will be blocked until the customer is able
to work with security personnel to resolve the issue.

4.Pornography and sex-related merchandising are
permitted provided it is legal in the city of Kansas City, the state of
Missouri and the country of the United States of America. This includes sites
that may infer sexual content, or links to pornography elsewhere. Nude
"art" is permitted.

5.You may not upload any material that violates
or infringes on the copyright, intellectual property rights or trademark rights
of any individual or organization.

6.IRC websites and IRC servers are not allowed.

7.Piracy, hacking, cracking, phreaking, warez, pyrotechnics, exploitive software or text that educates or encourages this activity and/or use are
not allowed.

8.You may not upload ROMs and Emulators.

9.You may not publish any material that is
grossly offensive, including , exploitation of
children, blatant expressions of bigotry, hatred, harassment, defamation, or
invasion of privacy. This includes material that defames,
abuses, harasses or threatens any person or group.

11.Spam is not allowed, and you may not
reference our company in any unsolicited email that you send.

12.Anyone caught SPAMMING or violating our
Acceptable Use Policy may be terminated without warning and with no refund.

13.You must contact us prior to installing a CDN
within our infrastructure. "Shared Resource" CDNís are strictly
prohibited.

14.You may not use your service in the
commission of any crime that violates the laws of local, state, and federal
government of the United States of America. Violations of this provision may
result in us making your information and information about your service and it's use available to law enforcement with or without your
consent or knowledge.

15.You are solely and fully responsible for the
contents of your account. Any and all repercussions will be borne solely by you
as the account holder.

16.In no event will our company be liable for any
damages, including, without limitation, direct, indirect, incidental, special,
consequential, or punitive damages arising out of the use of or inability to
use Wholesale Internet's services or any content thereon. This disclaimer
applies, without limitation, to any damages or injury, whether for breach of
contract, tort, or otherwise, caused by any failure of performance; error;
omission; interruption; deletion; defect; delay in operation or transmission;
computer virus; file corruption; communication line failure; network or system
outage; or theft, destruction, unauthorized access to, alteration of, or use of
any record.

17.We are not liable for any damage or loss of
data due to insufficient cooling, heating, bandwidth or acts of God. This
includes colocation or dedicated servers.

18.We reserve the right to restrict any account
to PayPal only payments or terminate any account without warning, notice, or
refund if any of the above restrictions are violated and to examine the
contents of any account at any time.