The product-specialist of the future is, well, perfect. Perfect recall of a vast array of product information. Perfectly able to communicate with any customer regardless of what language they speak. Able to work 24 hours a day, seven days a week. Perfect memory of your sales pitch and even able to communicate via sign language.

You just got a big slap on the wrist, corporate America. In a recent column, the long-running columnist, author and internationally recognized etiquette authority, Miss Manners, called you out for NOT finishing what you start.