Do you know on which process the start_link function of a GenServer in Elixir is run? GenServer is one of the central building blocks often turned to when building something in Elixir but the above question is not something I had ever really given any thought.

With helpful examples from Oracle and Philips.
I see customer support as having a polarizing effect: It will either loose you customers or win you fans.
But winning fans via customer support takes time and effort and will only work if you actually care about your customers.