If your device does not respond to the power button being pressed, the battery could be dead and needs charging. Plug the charger into a wall or computer, then plug the other end of the chord into the device’s USB port in order to begin charging, if the LCD lights up and a battery appears on the screen, let charge for a couple of hours for it to fully charge.

The USB power-port on the Kindle may be loose. If that is the case, try wiggling the cord around to see if it starts charging. This is a common issue and Amazon will send you a new one if it’s under warranty, but you can fix the problem yourself with a new USB power-port.

If no sound is emitted through speakers, try plugging in headphones to see if the headphones are receiving sound. If the problem continues, unplug headphones and reboot your device by holding power button for 20 seconds and then release power button. Once power button is released press button again to turn device back on.

Hold the power button until prompted to power the device down. Choose to power the device off, then turn the device back on. Simply restarting the device can rectify the issue.

If the previous suggestion does not work, another possible solution to the issue could be to power off the device using the same procedure stated above, but this time when the Kindle is powered off, also power off and reset the router that is supplying the Wifi signal (if possible).

Once the two previous suggestions are exhausted and the problem is not yet fixed, it may help to restore the device to factory settings. Once this is done the Wifi connection will have to be setup on the Kindle as if it had never been entered before.

The final device-related fix that can be done without troubleshooting the router, is to download the free Wifi Analyzer app. This will reveal any issues that may be due to busy channels or weak signals.

If you are looking at a white screen, such as a blank webpage, and you notice a blue or purple-like haze around the border of the LCD screen, it is a result of a manufacturing flaw. The intensity of the haze varies depending on the angle your device is held at or the intensity of light that you are using.

Please refer to Mayday and speak to a representative to help you. This is a manufacturing flaw that many other customers who have purchased the Kindle Fire HDX have also experienced. If it is a very noticeable problem then you should report it to a representative.

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