Front Desk Associate

Job Description

To provide guests with exemplary service by prioritizing their needs above all other duties. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations set forth by the Lodging Division and The Resort at Paws Up.

Essential Job Functions:

Count money in the till at the beginning of shift

Perform check-in and check-out procedures

Complete daily check list

Maintain high level of customer service with guests and employees.

Display knowledge of Paws Up and Montana.

Display comprehension of property management system

Maintain cleanliness of front desk and Reception Barn.

Respond to guest and management inquiries in a courteous and timely manner.

Check guests in and out as needed.

Answer resort switchboard and transfer calls.

Continuously serve as a positive role model by behaving in a professional manner and by adhering to all policies and procedures.

Effectively communicate with guests and resolve any complaints promptly.

Complete other duties assigned by Front Office Lead or Front Office Manager.

Additional Responsibilities:

Work in a safe manner

Maintain cleanliness of the Front Desk

Assist VIP Services with managing guest itineraries

Communicate significant issues that occurred during shift to lodging staff.