Information Technology - Technical Support Specialist

Program Description

Moraine Park’s Information Technology - Technical Support Specialist program provides students with the skills to support microcomputer systems and their users in both stand-alone and network environments. Coursework offers both the theoretical and hands-on training to perform a variety of computer functions such as installing hardware and software, troubleshooting and repairing, providing computer and system maintenance, and having the knowledge of common software applications to assist others.

People working in this field require skills in communication, time management and organization, as well as mobility and a willingness to work long hours. They also need to be detail-oriented and be able to prioritize their work and have a desire to learn new things. Typical jobs include supporting the end user, setting up new computers, troubleshooting/repairing computers, staffing a help desk, training individuals and writing procedures. Advanced standing for skills gained through work experience is possible. Leads toward A+ certification.

Statewide Median Salary for Recent Graduates

$40,000

Approximate Costs

$125.85 per credit (resident)

$188.80 per credit (out-of-state resident)

*Online students are not charged out-of-state fees.

*Fees shown are 2014-2015 fees; 2015-2016 fees will be available as soon as they are approved.

Program Outcomes

Manage information technology hardware.

Manage software.

Support computer networks.

Provide end user support.

Solve information technology problems.

Demonstrate customer service skills as an IT professional.

Career Opportunities

Technical Support Specialist

Help Desk

Support Technician

PC Technician

Applications Specialist

Admission Process

Submit the college admission application.

Submit the $30 one-time fee.

Submit high school and other official college transcripts.

Take the college assessment test (ACCUPLACER, ACT or other). The ACCUPLACER assessment can be taken at MPTC.