When learning a preset with your Sonos Player, you may encounter an alert informing you that no music was heard while listening to your Sonos Player. For the Insteon app to remember your musical selection in a preset, music must be actively playing from your Sonos Player.

Basic Troubleshooting

Tap the Home button on your mobile device

Navigate to and open the Sonos app

Select the desired music from any of the sources available.

When music begins playing, tap the Home button and return to the Insteon app.