Hurricane Happiness

These employees were over the top...working so hard to please everyone. The hotel was full as lots of folks drove in from FL. Everyone kept their cool despite so many guests. Wonderful experience!

5 out of 5

by Michael

Extremely Satisfied!

Posted Jun 24, 2017 on Hotels

Stay was top notch and exceeds all expectations. Staff was friendly and available for all requests. I would highly recommend staying here while visiting Huntsville. My only issue was that we were beside the gym and woke up to a pounding treadmill every morning. Staff would have moved us. However, rooms were at capacity.

5 out of 5

by Susan

This traveler left a rating score only
Posted Jun 23, 2017 on Hotels

3 out of 5

by A verified traveler

Perfect location, with less than perfect service.

Posted Jun 6, 2017 on Orbitz

Pros: Perfect location! And breakfast was great!

Cons: Housekeeping services need improvement.

Location: Good restaurants in walking distance, and only a short 10 minute drive to shopping locations and most site seeing.

My family stayed in a suite for 15 nights. In that time, I experienced some of the worst housekeeping service in my whole life. There were signs posted in the suite that indicated the room would be cleaned everyday and that bed linens would be changed 2x weekly, but that is not what happened. Our daily housekeeping service consisted of a housekeeper asking if we need anything, and if we said yes (ie. we needed trash emptied and towels changed), the housekeeper would tell us to bring the trash to the door and bring all the towels to her and she'll give us new ones. It also would've been nice if housekeeping did a thorough cleaning like they're supposed to. Our bathroom wasn't cleaned but maybe a couple times during our stay, and linens got changed maybe once and that's only because our baby had an accident on them. Completely useless service. Other than that, the hotel is in a perfect location, the size of the room and its amenities were comfortable, and the breakfast was great.

4 out of 5

by Jera

Posted Jun 5, 2017 on Hotels

Love the area-like staying here but this time put me by the elevators & had air conditioner units as my view. Hope next time will be better.

5 out of 5

by kim

Great Memories

Posted Apr 21, 2017 on Hotels

Great Location and very friendly staff!

5 out of 5

Recommended
for Everyone

by A verified traveler from Alabama

Nice to stay with family

Posted Mar 13, 2017

Pros: new and clean

Cons: pillow and mattress are too soft.

Location: restaurants and visit U of Alabama at Huntsville.

spacious, clean, and new hotel. breakfast is good.

5 out of 5

by A verified traveler

Nice

Posted Mar 9, 2017 on Hotels

Everything was great except the bathroom had hair on the floor at check in