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We arrive early and they rushed to ready a room... - Review of Holiday Inn Express Bernalillo

We were passing through the area and stayed here one night. The hotel is very accommodating. We arrive early and they rushed to ready a room for us. The hotel appears to be very popular. The beds were comfortable and the room was very clean. Breakfast had a large selection.

Stayed June 2012, traveled as a couple

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Ask Georgetown33 about Holiday Inn Express Bernalillo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Hello, thank you for taking the time to write a review, we are looking forward to host you again. In your next visit we can recommend really good restaurants and some local attractions. Also we are scheduled for a remodel of the hotel so you should see new amenaties and features when you return. Again, thank you and we'll see you soon!

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A pretty standard experience here, no real complaints but nothing stands out either. Convenient for us when traveling to Chaco Canyon. The rooms are decorated in warm colors, the lighting was very good, there was plenty of space for luggage and a roomy counter in the bathroom. The towels were tatty and the shower curtain a little sour, but clean enough elsewhere. There is a full breakfast, but lacking in healthy choices and tempting with the cinnamon rolls.

Stayed September 2012, traveled as a couple

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Ask sitesea about Holiday Inn Express Bernalillo

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Hello, thank you for taking the time to write a review and for your business. In your next visit we can recommend really good healthy restaurants in the area. Also we are scheduled for a remodel of the hotel so you should see new amenaties and features when you return. Again, thank you for your business and we'll see you soon!

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Nice hotel with comfortable beds, good service, and a great free breakfast. The rooms aren't equipped with a refrigerator or microwave, but the staff brought us a fridge upon request. A good choice in Bernalillo.

Room Tip: Elevator is slow, so you might want to get a room on the 1st floor or take the stairs.

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Stayed September 2012, traveled with family

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spidey78, General Manager at Holiday Inn Express Bernalillo, responded to this review,
September 10, 2012

Hello and thank you for your review of our hotel and for your business! I hope that when you have a chance you will visit us again. We are scheduled for a remodel of the hotel so you should see new amenaties and features when you return. Be sure to try and stay for Balloon Fiesta as that is just around the corner and it is better to stay on our side and drive into Balloon Fiesta Park from the north as there is less traffic. Again, thank you for your business!

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During a recent roadtrip vacation, we stayed at the hotel in Bernalillo. I was pleasantly surprised. The rooms were a bit out of date but clean and comfortable for a one night stay. It was a good stopping off place on our way to Santa Fe.

Stayed August 2012, traveled with friends

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Ask Marad12 about Holiday Inn Express Bernalillo

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spidey78, General Manager at Holiday Inn Express Bernalillo, responded to this review,
September 10, 2012

Hello and thank you for your review of our hotel and for your business! I hope that when you have a chance you will visit us again. We are scheduled for a remodel of the hotel so you should see new amenaties and features when you return. Be sure to try and stay for Balloon Fiesta as that is just around the corner and it is better to stay on our side and drive into Balloon Fiesta Park from the north as there is less traffic. Again, thank you for your business!

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Rooms were a little older, beds were worn in, there are no fridges in the rooms unless you get a suite, the parking lot was hard to find and had a room view of someones run down house. This place could definitely use some remodeling but wasn't the worst place to stay. Wish they had an outdoor pool and longer breakfast hours. Nice flat screens though.

Stayed July 2012, traveled on business

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Ask jb2186 about Holiday Inn Express Bernalillo

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spidey78, General Manager at Holiday Inn Express Bernalillo, responded to this review,
September 10, 2012

Hello and thank you for your review of our hotel and for your business! I hope that when you have a chance you will visit us again. We are scheduled for a remodel of the hotel so you should see new amenaties and features when you return. Be sure to try and stay for Balloon Fiesta as that is just around the corner and it is better to stay on our side and drive into Balloon Fiesta Park from the north as there is less traffic. Again, thank you for your business!

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Thank you very much for the time you took to write the review and for your business! Please continue to stay with us in the future as we are planning some renovations soon to make our hotel even better! Next time your are in town please ask us about the Coronado State Monument and other tourist areas! Thank you!

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This was our fourth and final stop on ou vacation. The bed and pillows were comfy. The coffee pot was missing the filter basket in the room and when we called the front desk to request a new one, the girl came up and looked at it and brought a carafe. She went to go find a filter basket and instead called our room and told us that was how the coffee pot was supposed to be and to follow the instructions on the coffee (which said to place in the bottom of the filter basket). So, she gets an A- for effort, but clearly wasn't a coffee drinker. The room was not dirty, but wasn't spotless, either. It looked like some spilled hair gel got missed when the bathroom floor was cleaned and they forgot to clean the area behind the door, which had several unfamiliar hairs behind it. The room was a bit tight for the price. I expected something bigger for $100+ a night. The breakfast the next morning was great, however, and the lady running it was super friendly. We didn't get a chance to try the pool, but it looked very nice. Overall, I'm not sure I would stay here again and I probably wouldn't recommend it. According to the other reviews, I do wonder if they were just having an off day?

Stayed March 2012, traveled with family

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Ask Kelly T about Holiday Inn Express Bernalillo

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Thank you for staying with us and leaving a review. I am glad to see that you left some feed back on what you liked as well as what feel below your expectations. I'm deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into. If there is anything you need next time you stay with us, Please do not hesitate to let us know.

Katie JIHGCare

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