Get answers to all your questions

Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Who should be listed on my policy for cover?

List all household members and frequent drivers. Progressive allows you to list anyone on your policy that complies with our terms and conditions.

We may also cover an unlisted driver for an additional excess if the following are true:

The driver is not a member of your household

The driver is not a regular/frequent operator of any vehicle listed on your policy

It's important to be clear that any household member or person reasonably considered a regular/frequent driver, must be listed on your policy for cover benefits. If that person is not listed, he or she will not be covered at the time of a loss.

Important: The “Progressive” name used in these web pages refers to the PD Insurance Agency Pty Ltd business, insured by the Hollard Insurance Company, and is no longer affiliated with Progressive Direct Insurance Company other than use of its name by Trademark Agreement.

* Average savings based on estimates provided to us by 351 customers who switched to Progressive from 1 January 2015 to 4 June 2015. Similar cover and excess as their prior car insurance.