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Shipping, Payments and Returns

Response​Rate

Margaret Griffith Jewellery

Please note that some items from MAGJewellery may take longer than others to make and send out. The approximate turnaround time for each product is usually listed on the product description, but if you require the item for a specific date, please get in touch with us and we will do everything we can to meet your requirements.

Shipping

Method of posting used is a signed for, international service by Royal Mail.

International orders of under £100 is charged at a variable rate, depending on the country the jewellery is being shipped to.

For more information, please refer to our delivery terms and conditions, or get in touch for specific country delivery costs.

All orders will be sent out via Royal Mail Recorded Delivery and fully tracked.

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

​Estimated shipping times

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns

I accept the following

Returns

Exchanges

Just contact me within: 14 days or ​Ship items back to me within: 30 days of deliveryConditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds will be minus postage and packaging, where paid.

Bespoke

Bespoke products​We cannot accept any refunds or exchanges on pierced ear earrings, including drop earrings and studs, unless there is a fault with the item.

Please note that refunds of jewellery will be issued within 3 to 5 working days of receiving an item back to us, via the original method of payment used. Postage and packaging (where paid) will not be refunded, and it is the customers own responsibility to return the jewellery to us safely, for the refund.

If you have placed an order on Margaret Griffith Jewellery but have specified to have a different size than is offered as standard, please be aware that this will make the item bespoke. No refunds or exchanges will be given on any item that has been purchased and altered in size or colour. Please do get in touch if you would like to find out whether your item is returnable or not before purchasing

Privacy Policy

ConfidentialityI will only use your shipping and billing address, and contact information

To communicate with you about your order

To fulfill your order

For legal reasons (like paying taxes)

Cover

Insurance Margaret Griffith Jewellery provides product insurance to items whilst in transit, and only up to the point of customer’s receipt of the order. It is the customer’s responsibility for appropriate insurance cover thereafter.