# Added 3rd libraries - Activecalendar. Make scheduling easier and better appearance. - Htmlpurifier. Better security; prevent XSS attack. - Kcaptcha. As captcha image, prevent bots submit spams. - PHPLayersmenu. Change old staff menu so it will better. - Jscalendar. Better date picker.# Updated adodb version V4.94# Updated Xajax version 0.2.5# Updated images# Database updated - Users fields added. More data stored. - Table ticket_cat added. For ticket categories. - Field description added in table ticket. It will be invisible for user but not for staffs. - Field is_trash added in table ticket. For recycle bin. - Field is_login added in table ticket. Staff or user can now set flag for some tickets so it will need password to access. - Field merge added. Merge tickets are now better. - Field ticket_id added in table ticket_post. Better performance. - Field internal added in table news. For internal news purpose. - Table front and front_lg added. It will store information to be displayed in front end. - Table ticket_unread added. Better handling for unread tickets per staff. - Table last_activity added. Store information about last activity master. Better on future compatibility. - Table ticket_flag added. Better handling for flagged tickets per staff. - Records added in table setting. New values for helpdesk setting. - Keys added in table ticket (user_id, staff_id, department_id, priority_id, language_id) for better performance.# Use utf-8 for better internationalization. Fixed bugs on prior character set problem.# More use ajax features on front end and staff panel. - Better validation and notification. - Browsing tickets are now much better. Major actions taken in the same page: Delete, mark read, flag, lock, move department, etc) Quick reply are much better. Checking tickets are very visible with static highlight. - Add and update data are much better too. All in the same page.# Ticket categories will fit for other filtering on tickets.# Trash are very good to prevent deleting tickets accident. It is now available on version 2.3.0 up.# Better schedule with activecalendar. Schedule can now be added and set done in the home page of staff panel; it will make easier and faster to set to do list.# Internal news are better announcement inside staff panel. It is also can be set in staff home page for quick action.# Security is updated with encrypted password, session, and anti xss attack with HTMLPurifier.# Front HTML make easier to give values for front end. You can set welcome page and right menu. Even for logged in user, the welcome page can be set different.# News setting added in General Setting. Ajax feature to show related articles based on subject when user is about submitting ticket could be very useful.# Language files are now available for staff panel. You can just add other language for staff easily.# Better appearance on User Front End and Staff Panel. Template style is now much different compared with older version.# Updated email notification. User must be register, User must submit ticket on website, File attachment is not allowed# Fixed bugs for left info: Who's online.