POST-DEPLOYMENT

Keeping your equipment running and in good condition directly translates into profitability for you and your
customer. Crafting an ongoing service program that meets your needs and preserves your brand will help
determine long-term success. Let CES help you grow your business.

WHAT IT IS:

Once your equipment is ready for use, it is important that uptime is
maximized to drive profitability and to provide a high-level of
customer satisfaction. Preventive maintenance, emergency service,
merchandising, and ongoing service planning, and reporting are all
key elements to enhancing your customer’s experience. Let CES be
your service partner.

PREVENTIVE MAINTENANCE

CES will complete Preventive Maintenance visits based upon the time frames and predetermined checklist as
required. A variety of options are available to ensure that you maximize equipment up-time.

BREAK/FIX

Based on predetermined Service Levels, CES will dispatch a trained/certified technician to quickly and
professionally
restore the unit to operational status. A variety of response time service levels and pricing models are
available.
Bundled Services offer the most cost-effective service programs in the industry.

CONCEPT CHANGE

A Concept Change involves the complete re-branding of a unit. Our skilled and trained technicians can
easily
complete this activity on-site, in many cases after business hours to ensure Brand protection and limit
on-site
disruption.

MERCHANDISING

CES provides complete Merchandising to ensure that stock-out situations are minimized, expired products
are
promptly removed, and that the product is current. While completing the Merchandising activities, our
skilled
technicians are also trained to perform a “soft PM”, as well as resolving “mis-vends”. Our goal is to
revenue
optimization through maximum unit availability.

KEY MANAGEMENT

Unit security is a critical issue. With the extremely low turnover rate of our technicians, you can be
assured that secure
procedures are in place to safeguard all keys and access cards.

REFURBISHMENT

When a complete overhaul is required, CES is there to help. From coordinating the transportation of your
unit
to a
secure warehouse and depot facility, to providing complete refurbishment. With skilled and trained
technicians, we will
create and/or implement rigid refurbishment procedures to ensure an extended product life.

COSMETIC REPAIRS

During a Merchandising call, a PM call or a break/fix call, CES will complete a visual inspection of your
unit. Upon
agreement, we will complete the cosmetic repairs to ensure that the Brand Image is protected. CES will
even
schedule
regular visits to each unit as part of the bundled services package.

PARTS INVENTORY MANAGEMENT

CES utilizes a best-in-class Service event management system, with an integrated parts management module.
Customers can choose from a variety of options that range from simple parts management to a more complex
suite of
inventory management models and reporting.

SERVICE EVENT MANAGEMENT

CES help desk services can manage multiple vendors on your behalf, offering your company a seamless
appearance
to your clients. We can simplify your call management, as well as provide critical call data and metrics
information.

RE-LOCATION

Across the mall or across town, CES will coordinate all activity with your preferred carrier to ensure
minimal downtime.
From preparing the unit for shipment to reinstallation and final testing at the new location, service
from
CES protects
the Brand and Optimizes Revenue.

NETWORK TROUBLESHOOTING

Having trouble communicating with the Unit? Then Network Troubleshooting is the answer. Working in
conjunction
with your Help Desk, CES will dispatch a skilled and qualified technician to troubleshoot and repair the
unit.

DEPOT REPAIR

CES offers a simple, cost-effective repair alternative through our quick and convenient Depot Repair
Services. Rather
than a field technician executing on-site repairs, CES will maximize your up-time by either providing an
advance-exchange replacement unit or immediately sending the entire unit. Our skilled depot technicians
ensure a
high level of quality and dependability on repaired machines. We will even assist with reinstallation or
“white-glove”
setup of the unit, if needed.

SERVICE PLANNING & REPORTING

Measuring and understanding the service requirements and operational efficiency of your equipment can
lead to
improved profitability and customer loyalty. CES can design and structure an ongoing program to capture
the
information necessary to drive equipment performance. We can compile and report this information for you
to
help
you to make informed decisions to drive growth in your business.