As humans, we all make mistakes. It’s in our nature to do so. How a person handles a mistake makes all the difference on the impact it will have. At American Warehouse Systems, if we make a mistake, we do whatever is necessary to correct it as soon as we can. Most times, the customer isn’t even aware of it as we strive to make projects as smooth as possible for our customers.

Sometimes, it’s the customer who makes the mistake. That was the case with a recent project we worked on. A government customer contacted us and wanted to purchase some pallet rack. They knew exactly what they needed, which should have made this a smooth process. Unfortunately, once the material delivered and they tried to install it, they discovered that they had ordered the wrong sized beams. Due to the seismic area they are located in, the beam clips were custom sized which only complicated things further.

The customer realized the error and called us for help. Happily, we found someone else who was willing to purchase the incorrectly sized beams from our customer. We were able to have new beams manufactured and delivered in a timely manner. We worked with the customer to make sure this had minimal impact on their organization. They are very pleased with how the situation turned out.