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2018

2019

Complaints

Our aim is to ensure the highest possible quality services to our customers. If there are complaints we deal with them effectively and promptly. Feedback from our customers we see as possibility for improvement of services.

Forms and documents

In order to ensure a smooth process of complaint handling and gathering of all relevant information, we accept complaints in written form, either by physical letter or via digital channels, e.g. e-mail or Danske eBank. However, if you do not have any possibility to submit your complaint in a written form, please contact us by phone.

Essence of the complaint: your allegedly violated rights and/or interests, in which way the Bank violated your rights and / or interests, factual circumstances of the dispute, your request to the bank.

The format in which you would like to receive the answer from the Bank.

Your or your representative’s signature on the complaint (in case the complaint is submitted in paper format).

Annexes to the complaint, regarding the essence of the complaint, documents evidencing representation and etc.

You will receive a letter/email of confirmation or our request to provide more details as soon as possible.

What should you do, if the answer does not satisfy you?

If you a legal person, you can address the issue to the court.If you are a consumer you can address this issue to the competent pre-judicial institution which decides over consumers’ disputes.

Thank you for contacting us.

Danske Bank customer manager will contact you within 2 working days.If the answer is urgent, please call our short number +371 67 959 599.

You are always welcome to contact us if you have questions about how we process personal data. You can contact our Data Protection Function, Holmens Kanal 2-12, 1092 København K, Denmark, or by email: DPOfunction@danskebank.com