4. On the next account, click on the account you want to change to highlight and then select ‘Change’

5. Now that you’re in the POP and IMAP Settings in the first window you can in this window you can edit the following:

Your name:

This is the name people see when they receive emails from you

Email Address:

The full email address you've setup

Account Type:

This is greyed out and can’t be changed, will require a new setup if you want to change.

Incoming Mail Server:

This will be the direct server from auto setup if that fails you can use mail.<yourdomain>

Outgoing Mail Server:

This will be the direct server from auto setup if that fails you can use mail.<yourdomain>

Username:

The full email address, must have everything including @<domain>

Password:

Here you can set the password for your email address if you change it.

NOTE: Do not select ‘Require logon using Secure Password Authentication (SPA)’ this will stop your mail from working.

Click on ‘More Settings ...’ to get more options:

6. In here you’ll have three tabs: General, Outgoing Server, Advanced. Only the last two are of importance:

Outgoing Server Tab

You must have selected ‘My Outgoing Server (SMTP) requires authentication’ followed by ‘Use same settings as my incoming mail server’ This will ensure all emails are sent with authentication. Failing to do so, will cause any email sent to have a bounce-back saying ‘Relay Access Denied’ from Outlook.

Advanced Tab

Here you can set the port numbers and Encryption methods. Not all networks may accept the default settings so you can try alternative ports to test the connection. Our servers will accept the following:

Preferred IMAP Settings

Incoming Server Port:

143

Incoming Encryption Connection:

None

Outgoing Server Port:

587

Outgoing Server Encryption:

STARTTLS

Alternative IMAP Settings

Incoming Server Port:

993

Incoming Encryption Connection:

SSL/TLS

Outgoing Server Port

465

Outgoing Encryption Connection:

SSL/TLS

Preferred POP Settings

Incoming Server Port:

110

Incoming Encryption Connection:

None

Outgoing Server Port:

587

Outgoing Server Encryption:

STARTTLS

Alternative POP Settings

Incoming Server Port:

995

Incoming Encryption Connection:

SSL/TLS

Outgoing Server Port

465

Outgoing Encryption Connection:

SSL/TLS

Tip: Using the alternative settings with SSL may prompt you with certificate warnings which you must accept.

Outlook keeps prompting me for my passwordYou may have an old password left in your setup, follow this guide to step 5 which is where you can update the password. You can also check this guide for further information

I get SSL warnings popping up

If you’re using SSL enabled and you’re configuring your client to use the mail.<yourdomain> servers, then you will need your own SSL certificate for mail.<yourdomain>.

To avoid this, you can do the following:

1) Remove SSL encryption in your setup2) Use the direct server address; you can find out what server you’re on in this guide.