A1. What payment methods are available for domain registrations and renewals?

You can purchase or renew your existing domain name using Visa, MasterCard, Discover,
American Express, or a Diners Club credit card. Debit Cards are also accepted if the
Visa logo is present on the debit card.Back to the top

Yes, we are an ICANN accredited domain name registrar. And we are officially
licensed by all global registries that we represent, including - Verisign, Afilias,
NeuLevel and NeuStar.Back to the top

A4. How long does a new registration or modification take to be updated?

Registrations and modifications are submitted to the authoritative registry almost
immediately upon receipt of your submission at the dotEarth.com website.
New registrations and DNS modifications will generally take 24-48 hours to
propagate throughout the Internet.Back to the top

Yes. dotEarth has partnered with Mailbox.biz to offer web and email
hosting services.
From a basic online business card to a full-blown e-commerce enabled
online store, we offer a package to meet your needs. You can
start with a basic package and upgrade anytime. Whichever plan you
choose, you'll know that your Website will be up and running quickly and
with ongoing reliability of 99.9% uptime. And you can manage your
Website with ease thanks to WebsiteOS, our powerful yet simplified
"control panel" that makes "website management" as easy as using a word
processor! For a detailed description of our web and email hosting plans
click here.
As an alternative to paid hosting, each dotEarth domain account includes our free web and email forwarding, and online templates.
With the free web forwarding service, you can link your domain to an existing web site, or
subfolder in your exising web site. The free email forwarding service allows you to connect
your domain's incoming email, and forward it to an existing email box. Our enhanced forwarding
allows up to 20 individual forwarding accounts plus a catch-all feature. The free template
page allows you to design a simple custom page and message for your home page.
To use these features, go to the following link:
https://forward.dotEarth.com

Web forwarding allows you to connect an unlimited number
of new domains to an existing web site with no additional
monthly fees. Unlike other URL forwarding services, our
advanced web forwarding system supports masked and visible
URL forwarding, allows users to directly access and bookmark
individual pages and subdirectories using your domain, and enhances
search engine results by providing keyword and description meta
tags with your masked web forwarding.Back to the top

B3. What is FREE Email Forwarding?

You can start using your new domain immediately as an email
address with our catch-all email forwarding. This free service
connects your new domain name to any existing email address.
All email sent to your domain (eg, anyname@yourdomain.com)
will be automatically redirected to the existing email box of
your choice. Catch-all forwarding allows you to establish an
unlimited number of email addresses, eg sales@yourdomain.com,
support@yourdomain.com, john@yourdomain.com, etc. All email will
be directed to the central email account for retrieval.Back to the top

B4. What is the dotEarth FREE Web Template Site?

Dotearth's new web template service allows you to create a personalized web
page for your domain name in minutes. You enter the personalized text and we
provide a wide choice of backgrounds and graphics so you can give your page a
unique feel. For example, you can list your domain name for sale and provide contact
information so people can reach you. Or you can present information on your product(s)
or service(s) or information about yourself. You can make updates to the web template
online, at any time, changes can be viewed immediately!Back to the top

B5. What is the dotEarth FREE DNS Service?

Use our DNS servers to connect your new domain to your own web or email
server at no additional cost. Directly manage your domain's DNS record
online using our web-based screens (A- record and MX-record).
These dotEarth.com Free Services can be set up at https://forward.dotEarth.com/Back to the top

B6. I would like to use the dotEarth Free DNS/Web Forwarding services but my domain name is not currently using the dotEarth.com "Free Parking DNS"?

Please use the domain modification page (https://modify.dotEarth.com), change item 7 to "Free Parking", and click submit. Your domain will be installed into our Free Parking DNS within 24-48 hours.Back to the top

B7. What is a domain name password and how do I retrieve mine?

The domain password is the secret word or phrase that you created and entered
into the domain application item (0c). The holder of the domain password is assumed
by us to have been granted apparent authority to modify, transfer, and control your domain.
If you printed out the "success" page at the time of your registration, it can be found on
it. You can use the password retrieval link on the dotEarth forwarding and modification log
in pages to email the password to the current administrative contact email address.
Back to the top

C1. How do I connect my domain name to my web hosting company? How do I process a DNS MODIFICATION?

To connect your domain name to your new web hosting company you will need to update the DNS
record on file for your domain name to your new hosting companies DNS records.
You can enter this information in our online modification form, if you need help you
can contact dotEarth support at support@dotEarth.com
dotEarth Modification Form: https://modify.dotEarth.com
When changing dns first remove all of the existing dns information in section G and H
of the modification form, then enter the new dns one time each. Last click submit. It will
take 24-48 hours for the domain name to be updated on the new dns
Back to the top

C2. How long does a new registration or modification take to be updated?

Registrations and modifications are submitted to the authoritative registry
almost immediately upon receipt of your submission at the dotEarth.com website.
New registrations and DNS modifications will generally take 24-48 hours to propagate
throughout the Internet.Back to the top

C3. What is a domain name password and how do I retrieve mine?

The domain password is the secret word or phrase that you created and entered into
the domain application item (0c). The holder of the domain password is assumed by
us to have been granted apparent authority to modify, transfer, and control your domain.
If you printed out the "success" page at the time of your registration, it can be found on it.
You can use the password retrieval link on the dotEarth forwarding and modification log in pages
to email the password to the current administrative contact email address.Back to the top

To ensure the security of your domain name registration the registrant name cannot be changed online.
If you need to process a change of registrant for your domain name, please download the change
of registrant form and follow the instructions:
https://www.dotEarth.com/forms/domchange.pdfBack to the top

C7. How can I add DNSSEC to my domain?

You can submit DNSSEC data for your domain name by filling the page locate at:
https://secure.dotearth.com/www.dotearth.com/us_dnssec_template.html
link
There is no additional charge from us to add DNSSEC data to your domain record.
Back to the top

D1. How do I renew the domain name(s) I have registered with dotEarth.com?

You can enter a renewal request for your domain name online at https://renew.dotEarth.com/
The renewal years selected are added to the existing expiration date so no time is lost by
renewing prior to the domain expiration date. It is recommended to renew early to avoid possible
expiration of your domain.Back to the top

D2. Does dotEarth send me notification when my domain name is going to expire?

Yes, we notify the domain names administrative contact and billing contact via the listed email address(es).
We begin notification 90 days prior to the domains expiration and follow up with 60 day, 30 day and a
final deletion notice.
In addition, we will fax a reminder to the billing fax number (for US and CA fax numbers).
Please visit the dotEarth modification link to change the email address or billing fax listed on a domain name record.https://modify.dotEarth.com/Back to the top

D3. How long does a domain name registrar transfer and renewal generally take?

A transfer of registrar and domain renewal can take from 5-7 days. It is a good idea to begin the
transfer at least one to two weeks prior to your domain names expiration date.
The renewal years you have chosen will be added to the existing domain name expiration
date, no registration time is lost in an early renewal.Back to the top

D4. How do I redeem my expired or deleted domain:

If your domain is in REDEMPTION PERIOD, you can initiate retrieval of these domains as follows:
download, complete and fax back the renewal form from https://www.dotearth.com/forms/renew.pdf
or https://www.dotearth.com/forms/renew.html
Fax us the domains you wish to redeem together with credit card
information and authorization for us to charge the appropriate amount for each redeemed domain. If you can send the fax by 4 PM ET (M-F, excluding holidays), we will attempt to process it before the Internic's daily cut off.
Back to the top

D5. How do I avoid inadvertent domain expiration?

Keep your domain contact information up-to-date!
After the domain is restored, we encourage you to visit:https://modify.dotEarth.com
and update the billing and admin email addresses, and billing fax number
to assure that our 90, 60, and 30 day renewal notices are properly received.
Using two different email addresses (admin and billing) will add reliability of delivery of notices.
Also we suggest including a billing fax number for receiving renewal notices (US and CA).Back to the top

E1. How do I transfer a domain name I currently have registered at different registrar to dotEarth.com?

To initiate a transfer of registrar to Domain Registration Services dba dotEarth.com please
enter a renewal request online at https://renew.dotEarth.com/
You will be contacted by dotEarth.com at the current administrative contact email
address listed in the whois for the domain name. You must reply to our request for
transfer of registrar authorization in order to begin the transfer process.Back to the top

E2. How long does a domain name registrar transfer and renewal generally take?

A transfer of registrar and domain renewal can take from 5-7 days. It is a good idea to
begin the transfer at least one to two weeks prior to your domain names expiration
date. The renewal years you have chosen will be added to the existing domain name
expiration date, no registration time is lost in an early renewal.Back to the top

If your domain is in REDEMPTION PERIOD, you can initiate retrieval of these domains as follows:
download, complete and fax back the renewal form fromhttp://www.dotearth.com/forms/renew.pdf
or http://www.dotearth.com/forms/renew.html
Fax us the domains you wish to redeem together with credit card
information and authorization for us to charge the appropriate amount for each
redeemed domain. If you can send the fax by 4 PM ET (M-F, excluding holidays), we will attempt to process it
before the Internic's daily cut off.
Our fax is: +1 215 922 4961
Please note that the REDEMPTION PERIOD is a time-sensitive limited period, and redemption requests should be submitted for processing as soon as possible.
Back to the top

Keep your domain contact information up-to-date!
After the domain is restored, we encourage you to visit:http://modify.dotEarth.com
and update the billing and admin email addresses, and billing fax number
to assure that our 90, 60, and 30 day renewal notices are properly received.
Using two different email addresses (admin and billing) will add reliability of delivery of notices.
Also we suggest including a billing fax number for receiving renewal notices that may be faxed (US and CA).Back to the top

F5. What if I do not want to pay additional redemption fees? How can I get my domain back?

If you do not wish to pay additional Redemption Grace Period fees, the applicable Registry for your domain will
release the domain for general public availability within approximately 35 days after its expiration/deletion date.
Please be aware that the domain can then be registered by anyone on a first-come-first-serve basis.
Also, the domain will not be functional while in Redemption Grace status.Back to the top

G1. How to transfer a domain to another registar?

dotEarth's Transfer-Out Policy operates in accordance with ICANN's Inter-Registrar Transfer Policy (http://icann.org/en/transfers/).
To assist our customers in understanding how transfer-out requests work, the steps are described below.
The gaining (new) registrar provider must initiate the transfer of registrar request for the domain name, as the losing registrar dotEarth does not initiate the transfer of registrar request.
The gaining (new) registrar will require the domain's transfer authorization code, sometimes called the "AUTH-INFO CODE" (and possibly additional information) from the current domain holder, in accordance with the gaining (new) registrar's policies in order to formally initiate the domain transfer request.
The domain transfer authorization code is the same as the dotEarth domain password. They are one and the same in our domain administration system.
If you need a domain password/transfer authorization code, go to http://modify.dotEarth.com/ and click on the "Forgot Domain Password/Auth Code" link to have the password/transfer authorization code automatically sent to the administrative contact email address on record for the domain name.
dotEarth domains are typically not locked by default, so unless locked by you earlier, they will not require unlocking prior to initiating transfer. The domain lock status can be verified by examining the public WHOIS search results for the domain.
After the gaining (new) registrar formally initiates the domain transfer, the domain will show (pending-transfer) status in the domain's public WHOIS search results. The transfer will be completed automatically by the Registry after 5-days.
DotEarth will allow the registry auto-transfer to the gaining (new) registrar unless otherwise instructed by the you the current Registrant, your authorized agent/contact, or by ICANN or other valid legal authority.