End-to-End Travel Risk Management

Drum Cussac, the global risk and security consultancy, and Collinson, experts in global traveller assistance, have partnered to launch a 24/7/365 integrated travel risk management solution that will help organisations fulfil their duty of care and beyond and enhance the wellbeing of employees travelling abroad.

The joint venture will deliver a fully-integrated, end-to-end travel risk management solution with a single point of contact to support business travellers at any and every stage of their trip.

From pre-travel support, real-time intelligence and people tracking through to crisis management, emergency evacuations and global medical assistance, the strategic partnership puts travellers at the heart of the proposition and will provide total peace of mind for any organisation looking to mitigate organisational risk and safeguard their travellers’ wellbeing – wherever they are.

Offering both scalability and flexibility, organisations can customise services to suit their individual travel needs, from complete travel risk management programmes to customised assistance solutions, crisis management planning or specific analysis and support for major events and remote site operations – all underpinned by 24/7, always-on medical and security Global Operations Centres (GOC).

The partnership promises to revolutionise travel risk management by delivering safer and more-informed business travel for mobile workforces, while also enabling organisations to further enhance the experience they deliver to their travellers with added benefits such as access to a global network of airport lounges providing extra comfort and security when needed.

Scott Sunderman, Global Head of Assistance at Collinson, praised the move as: “An exciting phase in Collinson’s development. We’re delighted to be combining our global traveller and medical assistance expertise with Drum Cussac to lead the charge in revolutionising business travel risk management.”

Craig Sweet, CEO at Drum Cussac, added: “As the international business travel market continues to grow, new markets not only present fresh opportunities but fresh challenges that need to be overcome to enable business success. Our partnership with Collinson is set to be a global business-enabler for years to come.”

Collinson is an expert in global traveller assistance and leader in customer benefits and loyalty. We craft customer experiences which enable some of the world’s best-known brands to acquire, engage and retain the most demanding and choice-rich customers. Our unique expertise and insight into frequent travellers allows our clients to deliver the smarter experiences it takes to differentiate their propositions and drive deeper customer and employee devotion.

We have 30 years’ experience working with the world’s leading payment networks, over 600 banks, 90 airlines and 20 hotel groups in over 170 countries in delivering exceptional travel experiences, assistance and insurance products that protect and assist customers in times of need, and loyalty solutions that create valuable customer relationships. Clients include Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Easy Jet, Mastercard, Saga, RSA, Visa and Vhi.

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