Why are shoppers emailing me directly?

Spencer Smitherman

May 15, 2020 19:53

Updated

When installing Returnly, you are prompted to enter your email address that will be associated with your Returnly account.

This email will also be used as the reply-to email for emails that are sent to shoppers. As best practice, this email should be your customer service email. For instructions on updating this email, see Updating your store's email address.