The main objective of this report is to identify issues and factors affecting marketing operation of M.I. Cement Factory which brand name Crown Cement. Other analysis are marketing and find out the competitive strength and weakness of MICFL as well as other market challengers of this industry. Finally prepare some guidelines and suggesting some policy which will be effective in securing customer satisfaction by analyzing various market situation.

Introduction

Cement is the latest addition in the list of export commodities in Bangladesh. Our country started exporting cement from January 2012. Crown Cement of M.I. Cement Factory Ltd. takes the pride of part of it. Earlier, apart from some production of state-owned Chhatak Cement Factory, the country was dependant on its import. In this context, local investors took the initiative for setting up cement factories and starts producing cement in 1992. The production in eight private factories stood 34 lakh tons in 1997, So far, about 100 Factories got government’s approval of which 56 factories are on production with a production capacity of 1.30 crore metric tons against a domestic demand of 90 lakh tons in a year.

Research shows that there is a 20 percent increase in domestic demand of cement every year. But the investors cannot rely on only the domestic demand of the cement. They have to look for markets abroad. It is understood that there is no way to get the market abroad without producing international standard quality cement. M.I. Cement Factory Ltd. realized this in time. With its quality cement, the management tried to explore markets in foreign states including India. The Indian state of Tripura responded first. Verifying the quality of some brands of cement in Bangladesh the buyers from Tripura agreed to import crown cement. In this way local cement goes beyond the border. His excellence commerce minister Amir Khashru Mahmood Chowdhury cut the ribbon in the factory premises at Mukterpur in Munshiganj on January 3, 2003 for exporting the consignment of cement to Tripura, India.

In the modern days, there is no alternative to cement for construction works. The state owned Chhatak Cement Factory and Chittagong Cement Clinker Factory were the only two cement factories, which had been producing cement in the post liberation period. As their production capacity was much less than the market demands, cement were being imported to meet the necessity. But in the name of imported items market had been flooded with adulterated cement. As a result, consumers could not rely on any one of those brand. In this scenario, local manufacturers came in the line in decade ’90 and thus consumers started changing their mind over the quality of the cement. In this continuity, M.I. Cement Factory Ltd. was set up on the bank of river Dhaleswari in the industrial belt of Mukterpur in Munshiganj district, nearest to the capital city of Dhaka.

The Journey of M.I Cement Factory Limited:

The foundation stone of the M.I. Cement Factory Ltd. was laid on December 11, 1998. Primarily the daily production capacity of the factory was 600 metric tons as it follows the world famous O-Sepa separator of Japan. M.I. Cement Factory went into operation commercially in 2000 and marketed its products with the brand name of Crown Cement. From the very beginning, it has maintained a non-compromising position on its high quality. As a result, it has gained huge popularity in the market. Due to increase of demand, company set up its second unit with the capacity of 800 metric tons per day within two years.

Altogether the factory has been producing 1400 metric tons of cement per day from September 6, 2002. Crown Cement is accredited by BUET, BSTI and LGED. Each and every consumer now knows that Crown Cement attaches highest priority for maintaining its quality, weight, and services.

Mission & Vision:

The company mission is to provide Bangladesh with high quality cement for solid foundation of its physical infra-structure. A team of excellent efficient work force is in its employment who feels a homely atmosphere in the company. We try to give them liberty to contribute their best in production of quality products and imparting high quality services to the utmost satisfaction to its customers. They work here with perfect zeal and responsibilities in co-operative unison. Catering to the home market our vision is to cross the boarder and let our product to enter into world market.

The goals of the company are given below:

Provide highest standard products and secure customers satisfaction.

Secure strongest competitive production through creative product and operational excellence.

Have highest entrepreneurs’ skills.

Create a team of employees of highest professional skills.

For conversation of natural resources to engage in research and innovation to use alternative raw materials where possible.

Extension of facilities to customers MICFL has taken steps to supply to customers cement in bulk through its bulk carries and also in form of ready mixed concrete direct to construction site corporate nature in management.

Objectives of the Study:

Each research studies have some identified objectives; researchers usually attempt to achieve these objectives through all his efforts. The main objective of this report is to identify issues and factors affecting marketing operation of MICFL.

The report has some broad objectives:

To understand marketing procedure of MICFL.

To find the reasons why the customers are dissatisfied

To find out the competitive strength and weakness of MICFL as well as other market challengers of this industry.

To find out the recent market conditions.

To have some ideas about how changes in market offering influence the consumer behavior.

To understand the important areas of consumer expectation regarding product package offered by the cement company in our country.

To prepare some guidelines and suggesting some policy which will be effective in securing customer satisfaction by analyzing various market situation.

Methodology of the Study:

According to the topic of my report, which is about marketing operation and discussing the current marketing system of M.I cement factory limited – I basically follow the semi-structured method. All necessary Information Have been collected on the basis of personal discussion or conversation with various divisional employees of M.I cement factory limited rather than a structured questionnaire. Report is done also by taking considerations of report of M.I cement factory limited along with various journals, handout published by M.I cement factory limited. Here, we also are seeking information from the website of the company.

Both primary and secondary data sources were used to generate the report.

Primary data sources were survey and personal interview.

Secondary data sources were various books (for theory), related papers of the organization and previous report.

Some of the data are collected through Internet.

Management of M.I. Cement Factory Limited:

M.I. Cement Factory Ltd. has a group of skilled engineers, foreign trained chemist, and experienced technicians who supervise its overall production. Behind the screen, there is a promising, honest, and experienced management to oversee the whole thing. We, the crown cement management, has been doing business for about 40 years in this line. So, we believe that there is no alternative to quality, accurate weight, and excellent services.

M.I. Cement Factory Ltd. so far appointed 525 persons as skilled manpower. In addition to this 600 people are also associated with its marketing and transport departments. We think about 4000 members out of 925 families depend on this factory for their livelihood.

BusinessProduct:

I. Cement is basically a grinding mill that imports raw materials and manufacturers the final products. It started in 2000 with a production capacity of 180,000 MT annually. The product having high standard quality found its great acceptability to customers, ranging from individual builders to contractors or corporate organization. Soon the management of M. I. Cement Factory ltd. took the expansion program and set up its 2nd unit with another 240,000 MT per year’s production capacity in 2012.

Presently the M. I. Cement Factory ltd is producing two types of cement depending on customers such as customers’ choice viz.

1) Ordinary Portland Cement

2) Composite Portland Cement.

Ordinary Portland cement Type-I:

For general construction work, in concrete where no special protection such as Sulphate or acidic attack from soil and water not anticipating, this type of cement is used. It is marketing in brand name:

Like the most of the cement mills in the country, M. I. Cement Factory ltd is also grinding mill and almost all the raw materials are imported. It imports mainly from Thailand, Indonesia, Korea, Japan, and India. At first the management representatives visited such countries and manufacturers of raw materials to ensure desired quality conforming to produce quality cement. For producing composite cement M. I. Cement Factory ltd imports slag from Japan for an additive with clinker. After arrival it tests the raw materials through some known trading houses who have been tested to be bonafide and dependable.

Packing:

“Crown Cement”, the brand name of M. I. Cement Factory ltd’s product, is marketed in 50 kg packing. It is packed either in Kraft paper bag or P.P. woven bags. Presently taken steps to satisfy needs of some customers for supply of cement in bulk and also ready-mix concrete.

Training:

The company arranges training to its employees and workers in their respective field both internally and also engaging experts on contractual basis. Also let some of the key personnel to attend workshop and symposium on cement matter both at home and abroad.

Technical assistance & guidance to the end-users. The company has its well-versed engineers and other marketing team who constantly get in touch with the seller and consumers impart technical assistant and advice in construction work.

Annual Production:

The factory produces 420,000 metric tons or 8400,000 bags of cement yearly. Crown management tries to deliver the products to its clients directly from its factory through different routes.

Marketing Procedure:

The marketing procedures of M.I. cement factory limited are as follows:

Local Marketing:

M I. Cement Factory Ltd. markets its product through some distributors and dealer scattered all over the country. But cement is reached to the retailers and end-users by the company through its transport facilities. It also directly sales cement to customers ranging from individual home builders to contractors of industries, developers and corporate organizations and reach the product by M I. Cement Factory Limited’s own care.

List of Distributor:

Name of Distributors

Area

Mollah And Brothers

Dhaka

Brothers Corpoation

Dhaka

Jahangir aSnd Others

Chittaging

M.K. Brother

Rajshahi

RF Enterprise

Khulna

M.R traders

Borishal

T.O. Enterprise

Rongpur

Branding:

To uphold the acceptability and to communicate to customers the attribute of Crown Cement M. I. Cement have resort to advertising in different media.

Bill Board:

In various conspicuous places in the country eye-catching Bill Boards brandishing the name of the product are installed which have exceeded 50 in number.

Neon Sign:

In some important points decorative neon-sign board are placed to attach public views.

Shop Sign:

The selling outlets are scattered all over the country. Shop sign with attractive painting of he shop advertising Crown Cement is a common feature.

TV Media Advertising:

TV ads are telecasted almost everyday propagating the characteristics of Crown Cement.

Participation in Various Fairs:

Show-rooms are set-up in different fairs with posting of representative to answer different queries of the intending customers.

Conference & Meeting: Meet of the construction engineers and also at different parts of the country are held, assembled them in discussion meetings to inculcate in them the specialty of Crown Cement and having its high quality as construction material.

Through renowned media agents documentary films featuring various aspects of Crown Cement are prepared and exhibit /projection them in public gathering, meets and conference.

Discussion Meeting with Distributors and Dealers are held once a year exchange views with them and get feed back from them in respect of utilization, quality, etc as observed by different end users.

3.4.2. Corporate Selling:

The different corporate bodies are among the valuable users of Crown Cement Day by day the customers for Crown Cement in this field are increasing as they are gradually finding the compatibility of the locally manufactured cement of the local entrepreneurs. Their previous notion about the supremacy of multinational company’s product is being changed after use of Crown Cement side by side with that of the former. So, Crown Cement customers in real estate owners’ developers, industrial builders are in increasing trend.

List of the most valuable organization using crown brand cement marketed under the corporate sales services by marketing & sales department of Crown Cement

Establishment under Government Financed

Eye hospital, Agargoan Dhaka

Cancer hospital, Mohakhali, Dhaka

Bana Bhaban, Agargaon, Dhaka (16th Storied)

Samobay Bhaban, Agorgaon, Dbaka (16th storied)

420 meter length Khathalia river bridge (Homna to Comilla)

D.C. Court building, Dinajpur

Bangladesh college of physician & surgeons, Mohakhali, Dhaka

National sports council, Dhaka (20th storied)

BANSDOC Tower, Agorgaon (16th storied)

Ashugonj power plant extension project, Ashugonj, B. Baria

Essential Drug Ltd., Bogra.

Baitul Mokkaram National Mosjeed Extension Project, Dhaka

Rajar Bagh Police line hospital, Rajarbagh, Dhaka

Archeology Bhaban, Agargaon, Dhaka

KishoreUnnyon Center, Tongi, Gazipur

Safipur Ansar Academy Extension project, Gazipur.

SylhetMedical College, Sylhet

DhaleswaryBridge, Munshigonj

570 Mtr Dewangonj Bridge, Jatialpur

Sonargaon hotel Expantion Project, Dhaka

Shadhinata Sriti Shoudha, Dhaka.

Marketing Operation

Export Marketing:

Cement is the latest addition in the list of export commodities in Bangladesh. Our country started exporting cement from January 2003. Crown Cement of M.I. Cement Factory Ltd. takes the pride of part of it. Earlier, apart from some production of state-owned Chhatak Cement Factory, the country was dependant on its import. In this context, local investors took the initiative for setting up cement factories and starts producing cement in 1992. The production in eight private factories stood 34 lakh tons in 1997, So far, about 100 Factories got government’s approval of which 56 factories are on production with a production capacity of 1.30 crore metric tons against a domestic demand of 60 lakh tons in a year.

Research shows that there is a 12 percent increase in domestic demand of cement every year. But the investors cannot rely on only the domestic demand of the cement. They have to look for markets abroad. It is understood that there is no way to get the market abroad without producing international standard quality cement. M.I. Cement Factory Ltd. realized this in time. With its quality cement, the management tried to explore markets in foreign states including India. The Indian state of Tripura responded first. Verifying the quality of some brands of cement in Bangladesh the buyers from Tripura agreed to import crown cement. In this way local cement goes beyond the border. His Excellency commerce minister Amir Khashru Mahmood Chowdhury cut the ribbon in the factory premises at Mukterpur in Munshiganj on January 3, 2003 for exporting the consignment of cement to Tripura, India

Operation of Plan:

Cement Factory Ltd. has imported machinery from P. R. China designed by reputed qualified designer of ZTIFC with the goal to achieve quality production continuously. The plant also has Japanese Technology to separate fine cement from the coarse one. Total operation is controlled from the control room by auto signaling system for each device which instantly informs the Engineers and duty about the performance fluctuation from ideal parameters of all most all machinery in operating so that the concerned technical personnel can easily up hold quality production. In packing section the main equipment was manufactured with German Heaver Technology which ensures accurate packing of cement in each bag for long time. Our Engineers always careful make time to time calibration of cement of machinery where required to keep soundness and accuracy of operation.

Quality Policy of Crown Cement:

The phony of M.I. Cement Factory Ltd. is to market kept product of consistent quality at home and abroad as per world standard procedure in accordance with good manufacturing practices in sate of the plant and process, packet in appropriate packing and remain committed to this objectives at all time.

M I. Cement Factory Ltd. adopted ISO 900: 200 ads the model for their quality management system. Accordingly a documented system of procedure and instruction has been established throughput the organization defining business process, responsibility, & authority.

Management is committed the resources and creating an environment in which each employee can contribute his/her skill, talent and ideas in the never ending process of improvement and all aspect of business.

Process and Maintained Quality:

We are produce two type of cement in our factory.

Portland cement (opc) / CEM-I

Portland composit cement (ppc)/ CEM-II (A-M & B-M)

Raw materials used in process: Clinker, Gypsum, Fly ash, slag and Lime stone are used in grinding cement factory like M. I. Cement factory Ltd. All raw materials are tested at our quality control department before import. If the standard of sample is satisfied, then it is permitted to import. For this, M. I. Cement factory Ltd. always uses a high quality of clinker to make elevated Cement. When the vessel with clinker comes to our jetty, again the sample is collected by Q. C. personnel to test both physical and chemical properties of the clinker. After completion unloading of clinker is started. This system follows for each raw material.

The Following Parameters analysis for all raw materials:

Raw materials test name

Clinker

Gypsum

Fly ash

Slag

Lime stone

Physical analysis

Size, moisture etc

Size, moisture etc

Moisture, etc

Size, moisture

Size, etc

Chemical analysis

CaO

yes

yes

yes

yes

yes

SiO2

yes

yes

yes

yes

yes

Al2O3

yes

yes

yes

yes

yes

Fe2O3

yes

yes

yes

yes

yes

MgO

yes

yes

yes

yes

yes

SO3

yes

yes

yes

yes

yes

LOI

yes

yes

yes

yes

yes

I. R

yes

yes

yes

yes

yes

yes

yes

yes

yes

yes

Mineral composition only for clinker:

All raw materials are preserved in a well protected shade to resist the absorption from rain water. Raw materials are used to process. Initially, the clinkers crushed by Jaw crusher to make uniform size (<25 mm). Then clinker is sent to ball mill through feeding belt with Gypsum, fly ash, slag, lime stone are dozing by individual devise. All raw ratios maintain by computerized. After all raw materials in ball mill, then the cement comes out and enters into separator (O-Sepa) by bucket elevator through air-slide to separate fine and coarse cement. Fine cement is sent to silo through bag filter by screw conveyor for grinding Again. During running production our Q. C. department collects the fine cement to test.

In this connection following parameters are tested to control and check up quality of Crown Cement.

Test name

Standard ASTM-C-150-86

CROWN CEMENT-CEM-I

CROWN CEMENT-CEM-II

1.Fineness

1. Residue

2. Blaine

10% max

280M2/kg

<1%

310-330 M2/kg

<1%

360-400 M2/kg

2. Setting time

1. Initial set

2. Final set

<45 min

<375 min

90-120 min

180-230 min

100-140 min

180-250 min

3. Compressive Strength

1. 3 days

2. 7 days

3. 28days

1800 psi

2800 psi

4000 psi

2300- 2600 psi

3000-3400 psi

4500- 5500psi

2000-2300 psi

2900-3200 psi

4000-4500 psi

4.Moisture

…

<0.30%

<0.30%

5. LOI

<3%

<3%

<3%

6. % SO3 (Chemical test)

…

…

…

During running production our Q.C personnel. Eel collects the fine cement from the silo bucket elevator each hour. We also collect Cement Sample from the peaking shop after definite intervals. Cement samples are from plant in 24 hrs during processing are blending together in a vessel and tests are carried out on Following parameter at our laboratory daily testing.

Besides its moisture should be tested because strength of cement is rapidly eteriorated due to the high moisture.

Sample and sampling system:

Quantity of raw materials or cement taken at random for the intended tests or in accordance with a sampling plan, from a larger stock. E.g. lighter Vessel, trucks, bags, silo etc. Or from a given lot. Stapling is carried out using particular sampling equipment. The frequency of sampling and the type of sample e.g. Spot sample or composite depends on the requirement to satisfy the standards.

Blaine (sp-surface):

Blaine is an important test for Cement. A rapid development of strength high fineness (Blaine) is a vital property of cement. This parameter is tested at our laboratory in accordance with ASTM C 204 by the test method for fineness of hydraulic Cement by air permeability apparatus per one hour after. Then we plot the result of Blaine against time daily, weekly, and monthly for high checking of quality on our product (Crown cement).

Setting Time:

An ideal setting time always helps to again the strength of cement. in actual construction dealing with cement paste, mortar or concrete Certain time is required for mixing , transporting, packing and finishing. During this time the cement paste, mortar and concrete should be in plastic condition. The time interval for which the cement products remain in plastic condition is known as the setting time. Our laboratory personnel test this parameter in accordance with ASTMC 191 by the test method for time of setting of Hydraulic Cement by Vicat Needle twice in a shift. We consider the initial setting time (100 min-120 min) and final setting time (240 min-280 min) due to quality of Crown Cement.

Strength Test:

Compressive strength is the most important test of cement. High quality of cement means high strength of cement. We regularly test this parameter on Crown cement at our laboratory for 3 days, 7 days and 28 days as per ASTM C 109 using 2-inch or 50 mm cube specimens. We maintain the temperature of mixing and cursing water and the humidity of room during test.

Water for Normal consistency:

This test is required to measure the water content in cement for testing setting time test.

Moisture:

Moisture is the main enemy of cement. Strength of cement may be deteriorated due to moisture. This we import moisture free clinker.

Moreover, moisture of Cement is checked by our laboratory personnel at running production. Besides it, everyday, percentage of LOI, SO3 and chemical properties are tested chemically at our laboratory according to ASTM C 114 to check the retardation and expansion of Cement.

Test Records keeping:

All records of tests and analysis have been keeping in suitable format in the separate register book.

List of Quality Control Department Employee:

Aforesaid total Process and Quality Control Ever Quality Even Quality Ensured by:

Qualitative Aspects of manufacturing process of crown cement M I. Cement Factory Ltd. is of the Fast growing factory in Bangladesh his been manufacturing mainly ordinary Portland Cement branded as Crown Cement since October 2000. It is situated on the bank of the river Dhaleswary at west Mukterpur, Munshigonj. It Is a Cement Clinker Grinding Mill comprises two units with 600 MT and 800 MT production capacities per day. Factory is equipped with machinery imported from P. R. China and Processes mechanized system for unloading, transportation, loading of raw-materials as well as automatic and accurate packing and delivery system. Crown Cement have been maintaining the quality with the help of its own laboratory equipped with sophisticated Chinese and Japanese apparatus and to meet quality requirement qualified and efficient Engineers, Chemist and Technicians have been discharging their duties with responsibility and efficiency round the clock

Equipment of crown cement:

Newly Installed Equipment: We have established another for testing quality parameters to ensure the standard BDS EN 197-1: 2003 at our laboratory. All necessary EN standard equipments have already been procured and we will provide these testing facilities in addition of ASTM method. Our testing schedule is now added as follows.

Properties, test methods, and minimum testing frequencies for the auto control testing to be carded out for Crown cement at our Laboratory.

Properties, test methods, and minimum testing frequencies for the auto control testing

Property

Type

Minimum testing fraquency as a routine test.

Fineness

CEM I & CEM 11/(A-M/B-M)

N 196-6

Every hour

Setting time (Initial & Final)

2 / Shift

Compressive strength EN 196-1 Every day

EN 195-3

Every day

Less on Ignition moisture conceit

EN 196-1

Every day

Insoluble Residue

EN 196-2

Every day

Sulfate Content

EN 1%-2

Every day

Chloride content

EN 196-2

Composition

EN 196-21

List of Some Important Equipment:

SI NO.

Test Equipment

Make

1

Digital Concrete/Cement compression testing machine

ELE, UK

2

Jotting Table LED Display and automatic stop control.

ELE, UK

3

Vacate Apparatus (for water consistency& setting time) test.

ELE, UK

4

Automatic / Manual 5 Liter Mixer Machine.

ELE, UK

5

Auto clave m/c

ELE, UK

6

Digital electronic balance

USA

7

PH Meter

ITALY

8

Blaine apparatus

Japan

9

Electric Muffle Furnace

UK

Raw Materials and Utilization:

High quality Clinker and Gypsum are used in M.I. Cement Factory Ltd. as its raw materials. These materials are imported directly from Indonesia, Thailand, Malaysia and Korea. The imported raw materials are preserved in a well-protected place to maintain the quality of the materials intact. SGC, the world famous testing institutes certifies the quality of the raw materials before those are imported. Raw materials are also tested in its own laboratory.

Cement is mainly a connecting material. Portland cement is widely used among various types of cements. Clinker is the main element of cement. Gypsum is mixed with it. The ration of these two materials Clinker and Gypsum are: 97:03. Gypsum helps to retard the cement to be set so that builders get enough time to make their work done. Except Chhatak cement factory, all the other factories of the country use imported clinker

Modern Technology:

M.I. Cement Factory Ltd. is being produced in the ‘Close Circuit’ technology. In addition to this, the O’Sepa Separator System (Japanese technology) assures the fineness of the cement. The whole production system is computerized.

Crown Cement Cares:

ISO:

By dint of quality management M. I. Cement Factory ltd. earned the certification on ISO 9001:2000 quality Management System (QMS).This achievement accomplished within a period of 2 years of operation with the performance of its devoted and diligent work-force.

Health & Safety:

Cement Factory cares for keeping the environment free from pollution. So it takes appropriate measures for preservation and protection of environment. For this end in view it keeps its desired mechanical devices and gives due emphasis for well congenial health condition within the factory for its employees. For financial security against any mishappening it brings its employees under of Group Insurance facility.

Statistical Analysis and Graphical presentation of findings:

Types of Cement (OPC/PCC).

Table-Trend of different types of cement produce in Bangladesh.

Sl. No

Company Name

Types

1.

Crown Cement

PCC

2.

Shah Cement

Special

Popular

3.

Lafarge Cement

PCC

4.

King brand Cement

PCC

5.

Fresh Cement

PCC

6.

Holcim Cement

OPC

PCC

7.

Seven Ring Cement

PCC

8.

Premier Cement

PCC

9.

Scan Cement

PCC

10

Elephant Cement

PCC

11.

Anwar Cement

PCC

12.

Confidence Cement

PCC

13.

Emirates Cement

PCC

14.

Cemex Cement

OPC

PCC

15.

Seven Horse Cement

PCC

16.

Mir Cement

PCC

17.

Anchor Cement

PCC

18.

Modern Cement

PCC

19.

Akij Cement

OPC

PCC

20

Five rings Cement

PCC

In overall basis, the companies are mainly produce two types of cement for our local market. The types are Ordinary Portland Cement (OPC) and Portland Composite Cement (PCC).

Production & Consumption

Table-. Trend of Installation capacity and Actual consumption in Bangladesh.

Sl. No

Company Name

Production(MT)

Consumption (MT, 85%)

1.

Shah Cement

6000

4250

2.

Lafarge Cement

5000

4250

3.

King brand Cement

5000

2975

4.

Fresh Cement

4000

3400

5.

Holcim Cement

3600

1700

6.

Seven Ring Cement

3000

2550

7.

Crown Cement

2900

2465

8.

Premier Cement

2000

1700

9.

Scan Cement

2000

1700

10.

Elephant Cement

2000

1275

11.

Anwar Cement

1750

1275

12.

Confidence Cement

1600

1020

13.

Emirates Cement

1600

850

14.

Cemex Cement

1500

1020

15.

Seven Horse Cement

900

765

16.

Mir Cement

800

510

17.

Anchor Cement

800

595

18.

Modern Cement

700

425

19.

Akij Cement

600

510

20.

Five rings Cement

160

63

Total: 45910

Different aspects of cement (Quality, Service, Advertisement).

a) Quality.

Table:

Sl. No.

Scale

Number

Percentage

1.

Worst

0

00%

2.

Bad

0

00%

3.

Average

1

05%

4.

Good

4

20%

5.

Very good

5

25%

6.

Excellent

10

50%

This study has found that companies are very much concern about the production of quality full product now-a-days. The current survey has revealed that 50% respondents to view quality as excellent, 25% very good, 20% good and 5% average.

b) Service.

Table:

Sl. No.

Scale

Number

Percentage

1.

Worst

0

00%

2.

Bad

0

00%

3.

Average

3

15%

4.

Good

2

10%

5.

Very good

5

25%

6.

Excellent

10

50%

In this study it has been found that 50% respondents agree on excellent service providing to the customer, 25% very good, 10% good and average 15 %.

c) Advertisement

Table:

Sl. No.

Scale

Number

Percentage

1.

Worst

1

05%

2.

Bad

2

10%

3.

Average

7

35%

4.

Good

4

20%

5.

Very good

4

20%

6.

Excellent

2

10%

This study has revealed that of the total respondents 10% have perceived advertising to local market as excellent, 20% very good, 20% good, 35% average, 10% bad and 5% worst.

Competing brand in Bangladesh.

Table: The Brands those are competing very prospectively in the local market.

Sl. No.

Company Name

Average Satisfaction Scale

1.

Scan Cement

8. 0

2.

Holcim Cement

7. 2

3.

Shah Cement

7. 2

4.

Cemex Cement

6. 9

5.

King brand Cement

6. 7

Special remarks:

The current survey has revealed some special remarks about the competing brands those are Quality, service, pricing, brand image, Delivery, quality control, sales, advertising, Commitment to the Customer, efficient Management, market penetration, segmentation, World wide renown, Full production & consumption, market positioning, and market coverage etc.

Some special features of Cement Industries.

We use quality full clinker

Strictly Quality control

German Origin

Swiss Technology

Brand corporate client range

The only integrates by process cement plant in BD

Strength, setting time and finesse up to mask.

We Collect raw materials from only one source

Maintaining accurate raw materials for PCC.

Produced and analyzed under foreign expert supervision

Limestone, slag, fly ash & gypsum :20% and Clinker:80%

We have a good brand Image because before starting production in one country we imported this brand in Our country

Conventional production brand, only Holcim and king brand is very strength for piling, brand image, use of accurate raw materials in order customer

Current market price of different brand of cement (per bag only).

Table: Different Company’s price and percentage of dealer and corporate customer.

Sl. No

Company Name

Dealer price (Ex. Factory)

Perc entage (%) of Dealer

Corporate price (Ex. Factory)

Percentage (%) of Corporate

1.

Shah Cement

430

80

430

20

2.

Lafarge Cement

460

75

460

25

3.

King brand Cement

430

70

430

30

4.

Fresh Cement

420

75

425

25

5.

Holcim Cement

465

60

450

40

6.

Seven Ring Cement

435

80

435

20

7.

Crown Cement

446

80

440

20

.

Premier Cement

433

90

430

10

9.

Scan Cement

455

70

450

30

10

Elephant Cement

435

75

435

25

11.

Anwar Cement

433

75

435

25

12.

Confidence Cement

445

75

446

25

13.

Emirates Cement

439

70

440

20

14.

Cemex Cement

445

80

450

20

15.

Seven Horse Cement

425

100

N/A

00

16.

Mir Cement

430

60

435

40

17.

Anchor Cement

425

100

N /A

00

18.

Modern Cement

430

70

435

30

19.

Akij Cement

455

70

453

30

20

Five rings Cement

420

100

N/A

00

In this study we have found that different brand and their price offer to our local market and percentage of their dealer and corporate client. The price range for dealer 320 to 365 (taka) and corporate 325 to 360 (taka). The average percentage of dealer is 78 % and corporate client 22 %.

Different types of payment system used by Cement Company to sell out the product.

Crown Cement Company should improve delivery system. Because some time they cannot delivery their product at right time at place

Price policy should be fixed.

Concluding Remark:

The report should start the concluding part by restating the hypothesis of the study. The report hypothesis was, “Although Crown Cement limited is leading the market of cement industry with a sharp distance, and their customers are not fully satisfied with the company’s marketing services. If crown cement does not take care of these dissatisfactions and another company enters the market with similar offers, it will be difficult for M.I cement factory limited to keep the current market share intact.” From the analysis of the survey results, it is clear that crown cement’s consumer, retailer, and dealers are dissatisfied with different mode of services offered by the company. Moreover, they clearly pointed that if another company comes with similar offer, they will not hesitate to switch. So, the report hypothesis is proved as a valid one.

So Crown Cement should continue to make additional investment to further expand the coverage and increase the capacity of its network. The company is committed to provide quality service all over Bangladesh and render towards having a satisfied group of customers.