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The House reserve the right to refund any purchases prior to delivering products.

Is The Payment Facility Secure?

We offer two secure payment gateways Sage Pay and PayPal. Please note that you must use the address to which your card is registered when using Sage Pay payment platform and in the case of PayPal you must use an address which can be confirmed as valid within your PayPal profile.

Do You Accept Mail Order?

Please note we do not accept mail order and all payments must process online in order that your details pass through the Sage Pay PDQ/PayPal security checks to ensure the genuine card holder is using the account.

I Have Received An Error Message With My Payment?

In certain cases the card issuer may be unable to confirm that the details you have input match those of the card used in the transaction. If you receive a message asking you to contact the merchant please don’t keep trying to place another order. In such cases the payment will be held in a pending facility and the house will have to conduct additional security checks to ensure that you are the genuine card holder. You will be advised in due course if your order has been approved or rejected and your payment will be accepted /rejected according to whether we could verify your details independently.

Delivery UK

We offer a standard delivery of 2-3 working days, however we will try to get your parcel out as soon as possible, just sometimes orders are split between our two stores and collecting them to send together in one parcel can take a day or so.

All deliveries require a signature upon receipt. If there is no one at the address supplied at the time of delivery, another delivery will be attempted on the next working day. If there is no-one at the address after the second delivery attempt then your item(s) will be taken to the nearest Parcel Force sorting centre, where it is YOUR responsibility to collect or arrange re-delivery. If you do not collect your items, or have them re-delivered, within 5 working days then your item(s) will then be sent back to The House where you will have to pay for re-delivery.

We endeavour to process orders as soon as possible and the majority of our orders within UK mainland are delivered within 24 hours of being received, provided it is before the 2:30pm deadline.

The United Kingdom includes the UK mainland, NOT the Highlands & Islands, including The Channel Islands, The Isle of Man and Northern Ireland. We have a standard delivery charge of £6.95 for mainland UK.

If you are unsure of the above, or simply need clarification on a specific delivery, please either call us on

We can deliver to an alternate address, however, when placing an order you MUST use the correct billing address of where your credit card is registered where prompted - if you do not use this address when placing an order the AVS results will come back as 'not matched' from Sagepay & subsequently your order will be cancelled as we will not be able to receive an authorisation from your issuing bank. There is a separate space provided to choose an alternate delivery address should you need it.