Comments

BYOjet Official

Hi Stephen Hamer,
Thank you for taking the time to write a review, it is appreciated.
We are so happy to hear that you were able to undertake your booking with ease and at a great price. We hope...
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Wow wow wow!!!!!

5 out of 5,
reviewed on Mar 19, 2018

I can’t recommend this site enough!! I can’t believe that after all these years of travelling and booking on line I’ve only just stumbled across this site!! Booking was so easy and the pricing Better than any other website, not to mention I also received a further discount with a promo code that I applied to my booking. I hope you guys have an app because as soon as I finish my review I’m going to download it!!! Booking was fast and easy without any complications or hiccups. There were no other hidden fees like there are on many other sites where they slap you with an international transaction fee. I’m off to Athens for 10 days for a break and byojet thanks a million for making this possible for me ❤️ I will definitely be a regular customer of yours

Comments

BYOjet Official

Hi Helen Koulmandas,
Thank you for taking the time to write a review, it is appreciated.
We are so happy to hear that you had a great experience in booking with BYOjet and was able to undertake ...
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Comments

BYOjet Official

Hi Lisa Hershaft,
Thank you for taking the time to write a review, it is appreciated.
We are happy to hear that you were able to undertake your booking with ease and at a great price. We hope yo...
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Easy and Repeat Satisfaction

4 out of 5,
reviewed on Mar 19, 2018

Simply no problems with this on-line booking fro return travel for two people . Have used BYOjet several times previously for international air travel without any problems. Price was excellent for trip to Bali from NZ. Good detailed documentation and follow up was almost instant. Certainly book again.

Comments

BYOjet Official

Hi Murray Jaspers,
Thank you for taking the time to write a review, it is appreciated.
We are grateful for your repeated bookings with BYOjet and are happy to hear that you were able to undertak...
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The most dishonest and unprofessional business I have seen in my entire life

1 out of 5,
reviewed on Mar 18, 2018

In November last year, I booked a flight for my sister. The freturn flight was $684.08, they however, charged me twice for the same flight.
The same day, I wanted to change my sisters return flight by delaying it one day, they said they would charge $50. Fair enough, I made the payment, but didn’t receive amended itenerary. I waited for a day and on the day I the flight, I asked for the amended ietenerary only to receive a receipt instead. So a couple f bourse before the flight we had no flight number or any other flight details.
I then emailed them cooying AFTA, the regulator and then received the itenerary within 20 minutes. My ordeal doesn’t end there. I pleaded for refund, some eight weeks later I receive a portion of the money that was meant to be refunded. I kept on sending emails, nothing had come out of it. Not even a reply. I then once again copied AFTA in my email, I then received that they had made the second payment and gave me a date. I checked my account for the date and any other date around it and there was no refund.
I then lodged dispute with my bank. The problem here was instead of receiving the unused funds back, Tge refund included the funds used on the flight. I then called the bank to inform them that I had received more than I should, after thanking me for my honesty, they informed me that it was BYOjet’s money and I needed to deal with them. I was very reluctant as dealing with Byojet is like dealing with a two year old. It is absolutely aginjding. I then told my self and my partner, I will give it a couple days before I caintact Byojet as it was never an easy or enjoyable experience. Before I could do this, I received an email pretty much threatening if I don’t pay it back.
I then asked for an account number as I would only do it as a BPay, this is due my lack of trust for Byojet. They initially argued that they wanted me to give them a credit card number which I had refused to do they then gave me an account number under the name of Netscape Travel.
I then sent an email saying I will return $684.08 intitilly and follow to up with another. I then made the payment for a business account and emailed them a copy of the receipt. I had no confirmation, a few days later I receive an email asking me to make a payment. I asked for a receipt if my initial payment Before we could talk about anything else.
They said they didn’t receive my payment, I then sent them a screenshot of my bank account statement and the payment receipt again. They then said they had received $390 out of the $684.08 transaction I made. How do you receive partial payment of one transaction?
Thy then said I still owed $290 or close. I then asked is this all I owe then? If so send me an email confirming the only thing I owe is $290, I will make the payment and you leave me alone, so I received an email saying the same. I made the payment, but I also copied AFTA in the email saying not that they had confirmed that was all that was remaining for them to leave me alone. Two days later they refunded the $290 I paid, to an account other than the one payment was made from. To the initial account where booking was mage from months ago. I was dumb founded and told my partner that I would leave it alone and once things settle and they forget about me I will make a payment of what I owe. This is because I didn’t want to deal with them ever again.
A week or so on, they tap into the initial account that the flight payment was made form back in November and they withdrew $684.08. This is on 16/03/3018.
I am disputing this with my bank as this is definately a fraudulent transaction as it was not authorised.
Has anyone seen anything like this ever? This is shocking.

Comments

BYOjet Official

Hi Khai,
Thank you for your review.
I apologise for the complications encountered. A private message has been sent through to you requesting for the booking details. Once I receive these I will...
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Done my expectations

5 out of 5,
reviewed on Mar 18, 2018

I book ticket for my father in law requesting for wheelchair assistance and done well coz we had bad experience in Jetstar booking they are not customer oriented. It will never happened again booking flights in Jetstar, never!

Comments

BYOjet Official

Hi Sotero Bautista,
Thank you for taking the time to write a review, it is appreciated.
We are happy to hear that you were able to undertake your booking with ease and request the special assist...
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Excellent Service

5 out of 5,
reviewed on Mar 17, 2018

I booked online for my flight ticket. My flight got canceled and BYOjet staff are trying their best to make my trip as easy as possible.It is vey impressive! I will sure book my flights with BYO in the future

Comments

BYOjet Official

Hi Sam,
Thank you for taking the time to write a review, it is appreciated.
We are so happy to hear that our Customer Care team have been assisting you in a prompt manner in resolving your fligh...
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Professional and reliable

5 out of 5,
reviewed on Mar 17, 2018

Booked a return flight to London with Malaysia Airlines paying with Paypal. User friendly and easy to navigate website. (Please add Seafood Meal to meal selection dropdown). Whole process took less than ten minutes. Received the flightconfirmation and the itinerary in quicktime. Friendly and professional help over the phone. Thanks

Comments

BYOjet Official

Hi Ari A,
Thank you for taking the time to write a review, it is appreciated.
We are so happy to hear that you were able to undertake your booking with ease and with a preferred payment method. ...
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Super easy and really quick

5 out of 5,
reviewed on Mar 16, 2018

Return trip for three with Emirates. The Emirates site was more expensive so I called them to make sure the seats were definitely available and then i booked with BYO jet via Skyscanner. It was easy, quick and only moments later have all three eticket numbers. Thanks

Comments

BYOjet Official

Hi Leah Acason,
Thank you for taking the time to write a review, it is appreciated.
We are so happy to hear that you were able to undertake your booking with ease and received confirmation in a ...
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Dudgy

1 out of 5,
reviewed on Mar 16, 2018

Good flights deals, but when it comes to payment after entering credit card details, it shows "processing" for ever and nothing happens. I did this twice again the same problem, customer service unable to assist, so good luck.
Therefore i gave up, sorry for you byojet, you lost my money.

Comments

BYOjet Official

Hi RoyK,
Thank you for your review.
I apologise for the difficulties encountered in trying to undertake your booking with BYOjet. In order to investigate further as to the issues encountered, I ...
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Very Easy Booking Experience

4 out of 5,
reviewed on Mar 16, 2018

Found it quick & easy to book a Syd-Bkk flight using BYOjet website after being referred from Skyscanner. Whole process took about 10 minutes from initial search to payment/confirmation & ticket arrived in my inbox less than 2 hours later. Possible improvement is to add a facility to include frequent flier membership at time of booking.

Comments

BYOjet Official

Hi Peter Franklin,
Thank you for taking the time to write a review, it is appreciated.
We are happy to hear that you were able to undertake your booking with ease and received confirmation in a ...
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Comments

BYOjet Official

Hi Hayden R,
Thank you for taking the time to write a review, it is appreciated.
Excellent, we are so happy to hear that our Customer Care team were able to assist you in a prompt manner with yo...
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Easy 5 minute booking!

5 out of 5,
reviewed on Mar 15, 2018

Found an excellent flight that was within our budget and decided to book the tickets. The whole process took only about 5 minutes with the easy to use system. There were no hidden costs or fees, what was advertised was what I paid. Had the confirmation emails and e-ticket in my inbox within another 5 minutes! Now looking forward to our trip, can't wait!

Comments

BYOjet Official

HI Yvonne R,
Thank you for taking the time to write a review, it is appreciated.
We are so happy to hear that you were able to find a great price for your upcoming travels and was able to underta...
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Booking

1 out of 5,
reviewed on Mar 14, 2018

On line booking. No where prompted for including luggage or not easily seen. Phoning to correct, wait too long. No indication of how long to wait or where in the phone queue on was.
Unacceptable for busy people and won't be recommending or using again.

Comments

BYOjet Official

Hi Sandra Cassels,
Thank you for your review.
I apologise for the difficulties encountered in regards to your baggage allowance. I can see that you were able to get in contact with our Customer ...
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Perfect - makes flights booking so easy

5 out of 5,
reviewed on Mar 14, 2018

Flights booked for a trip in 2 weeks time but the process was so simple and fast.
Online booking
Confirmation email received within seconds!
Charges for payment cards is an issue - but worldwide!
Overall, Thank you - 5 stars

Wonderful Service!!

I booked our flights to Canada via a brisbane Australia for a party of 5 plus another party of 2. Transaction was very easy and we received our confirmation and E-tickets straight away via email.

I then rang BYO jet to confirm all flight details and organise seating arrangements for our party of 7. Spoke to a lovely gentleman by the name of Jack who so helpful, patient and answered all my questions. I was a little uneasy about booking online but after our experience so far I wouldn’t hesitate to book again.

We were even able to specify meal requests and every question was answered.

Would recommend booking through BYOJet, the staff were so polite and helpful over the phone.

Comments

BYOjet Official

Hi Amanda,
Thank you for taking the time to write such a lovely review, it is appreciated.
We are so happy to hear that you made the decision to book with BYOjet and was able to do so with ease...
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Comments

BYOjet Official

Hi Liam Corscadden,
Thank you for taking the time to write a review, it is appreciated.
We are so happy to hear that you were able to undertake your booking with ease and received confirmation i...
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Questions & Answers

Hi
iam using skycanner to find flights it shows very good prices. My concern is when i read the reviews abt the Trave Agency most of the time are negative comments. How do i know my booking has been confirmed without ringing the Airline Concerned. First time online purchaser

As Yvonne suggested it is best to contact our Customer Care team as it is dependant on the airline you are booking as to their preferred format for single names. Our team can be contacted on 1300 296 538 (AU), +44 20 3908 4708 (UK), 09 801-0021 (NZ) or byojet@customercare.travel

Kind Regards,

BYOjet

BYOjet
replied on Mar 16, 2018

do i need an itenary from the airlines,if i have an e-ticket number?i can't check by airline booking reference which one provided by BYO JET.

If you could please contact our Customer Care team on 1300 296 538 (AU), 09 801-0021(NZ), +44 20 3908 4708 (UK) or email them on byojet@customercare.travel. They will be able to assist you with your query further.