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Viet - Printer Tech, Printer Technician

Category: Printers

Satisfied Customers: 35256

Experience: Troubleshoot printers, scanners, etc.

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I upgraded to Win 10 and my CLX3185FW will not scan to

Customer Question

Hi I upgraded to Win 10 and my CLX3185FW will not scan to computer from printer. Also, when I prompt computer to scan, it scans document to jiff type fine and not to PDF like before. I tried changing drives to no avail. Please help.

I'm sorry about the issue. Can you please open the program called Easy Printer Manager on the computer, and in the Scan to PC Settings menu, make sure to Enable Scan from Device Panel, and set the File Format you want, such as PDF, then check.

- Also, if you scan from the computer using the program Smart Panel / Scan Manager, go to options / settings and set the file format / type you want, i.e., PDF. More information:

, if there is a USB cable connected from the printer to the computer, then remove it for now

, then right-click on the Start button (which is the windows logo icon at the bottom left), then click on Control Panel, then open Programs / Programs and Features, then uninstall all the Samsung programs.

, then restart the computer, then right-click on the Start button, then click on Control Panel, then open Hardware and Sound / Devices and Printers, then if you still see any Samsung item there, then right-click on it and remove it for now.

, then download / install the following items at the Samsung website below: