I probably shouldn’t write this blog post.

As I write this I wonder if I should – but we are honest if nothing else.

Yesterday (Friday) one of our drop offs was for a 21st Birthday Party. Her parents are throwing a party and hired in from us an Elvis Presley Pinball Machine, Touchscreen Digital Jukebox (loaded with some 40,000 songs) and an Upright Arcade game loaded with 50 or so classic 80s games (Pac man, Space Invader etc)

Elvis Presley Pinball Machine Hire

Well, everything was going well until we came to turn on the Arcade Game. This suddenly decided that it didn’t want to work anymore and the screen went blank. We could hear the game itself working – but you couldn’t see anything on the screen.

We offered the customer a refund against the Arcade Game or said that we would deliver another the following day. The customer was looking forward to the Arcade game and asked if we would provide another.

No problem we said.

But little did we know that our other 80s Arcade Game would also decide to play up when we turned it on before loading it to drive it to Cheshire for the party hire.

When it rains it pours.

We then had to swap out the screen from the first faulty arcade game and were able to get it all looking great and back up and running.

We then delivered the fixed Arcade game the following morning to the customer and we also threw in some free disco lights by way of an apology.

The customers reaction was nice in that they were grateful for our efforts and were impressed with the service.

And Relax…..

Hopefully you don’t read this and then worry about the reliability of the equipment we hire out. I genuinely can’t recall the last time we had a meltdown with anything we have hired out. But hopefully this does go towards demonstrating our level of customer care and the efforts we will go to to do a good job.