* excludes wearable parts, misuse or abuse
** available within 100km of a service branch

Gold: Premium Southwest Equipment Warranty

1 Year Coverage on all parts* and labour

Warranty includes on-site repairs**

Includes Installation, Set-Up and Training**

On-going operator training and support by Account Executive

Initial diagnosis by a technician or Account Executive within 4 hours

On-site repairs within 2 business days**

Call 1-877-285-7044 from anywhere in Canada for assistance

* excludes wearable parts, misuse or abuse
** available within 100km of a service branch (if over 100km, warranty only covers service depot repairs)

Platinum: Extended Equipment Warranty

2 year service program Covering all parts* and labour

Parts and Labour costs fully covered for every year of plan

Warranty includes on-site repairs**

Includes Installation, Set-Up and Training**

On-going operator training and support by Account Executive

Initial diagnosis by a technician or Account Executive within 4 hours

On-site repairs within 2 business days**

Call 1-877-285-7044 from anywhere in Canada for assistance

* excludes wearable parts, misuse or abuse (additional years of coverage is available upon request)
** available within 100km of a service branch (if over 100km, warranty only covers service depot repairs)

Silver: Customer Care Program

Includes 4 hours of any of the following:

Training/Demo by Account Executive

Scheduled preventative maintenance appointments

On-site* service technician available (1 hour of Travel time will apply)

Customer can choose which services they prefer to add up to the four hours.

If additional hours are required for a major repairs a preferred labour rate of $95.00/hour (instead of the published $200.00/hour) will apply.

All parts required under Silver Warranty program receive a 25% discount.

* available within 100km of a service branch

Hourly rates for equipment not under warranty

Onsite service

First hour: $125.00/hour + $75 travel time from within a 75km radius of one of our offices

Sent in to our service centre

Warranty Service is in our shop, Southwest is not responsible for delivery costs.
Warranty Service for large equipment (cutters etc.) are for On-Site Service.
Wearable items are not covered (Dies, Cutter Knives, Belts, Rollers, Fuses, etc.).
Damage is not covered.