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Service, Training & Support

Our services range from complete solutions for different measuring tasks such as the inspection of surface and form as well as determining dimensions, throughout every phase of the production process including final inspection or in the metrology lab.

Services around the world

Target-oriented services

Wherever total precision is required in industrial production we are the ideal partner offering state-of-the-art measuring systems. Our goal is to deliver the best possible support at all times — from the initial inquiry, through the implementation of our service package for safeguarding your productivity.

We compile an individualized package of services for you selected from our extensive range of services and then optimize it to ensure it meets your specifications.

Many manufacturers around the world already have confidence in our experience as we not only offer innovative and high-precision measuring systems but also comprehensive support and individual analyses.

Services worldwide

KNOW-HOW

Transferring knowledge

Reliable and traceable quality control allows for optimization of your production processes. We train your staff in proper handling of the measuring systems and show how to productively evaluate measurement results.

Instruction

Extensive training available on measurement basics, operation, and programming

Available on-site or at one of our facilities

Standard or individual training

Qualified instructors

How you benefit:

Skilled employees who have comprehensive knowledge of your measuring systems

Development of an optimized measurement strategy, incorporating a measuring system, clamping device and measuring program

Test measurements

How you benefit:

Ensures that you receive the measuring system that is most suited to your needs

Resident engineer

Qualified technician on site

How you benefit:

Optimized support taking into consideration local factors

On-site optimization of the measuring system

Direct response

OPTIMIZING

Improving performance

We work in close partnership with you to develop concepts that enable you to use existing measuring equipment as efficiently as possible. The modernization of a measuring system not only safeguards previous investments but also ensures that measurements are always performed in line with current metrology standards.

Software updates and upgrades

Update or upgrade of existing software

How you benefit:

Measurements are always in line with current standards

Improvements in new software versions ensure more efficient and economical work processes

Additional functions

Optimization

Replacement and upgrade of components

Implementation of new measurement strategies

Process optimization

Reduction in cycle times

How you benefit:

Investment security

Improved sequences

Measuring program generation

Generation of (CNC) measuring programs

How you benefit:

Time saved during development

Measuring program offering process reliability

Optimized program flow

Retrofitting and extension

Adjustments to existing systems to meet new requirements

Replacement of components

Construction of new workpiece carriers

How you benefit:

Investment security

Improved sequences

Extended life cycle

SERVICE

Ensuring availability

To enable continuous availability of your measuring system and consistent measurement quality over its life cycle, we offer a wide range of both response and preventative maintenance based services.

Maintenance and calibration of measuring systems

Preventative maintenance and calibration

Inspection and replacement of components

Available on-site or at one of our facilities

Calibration in accordance with DIN EN ISO 10012

Documentation for your test equipment monitoring

How you benefit:

Maximizes machine uptime

Manageable maintenance costs

Capabilities of measuring equipment assured

Reduces wear and tear and increases life cycle

Remote service (teleservice)

Problems solved via teleservice connection

Diagnostics and fault correction

Testing and correction of device settings

How you benefit:

Fast response time

Cost-effective as on-site appointments not required

Help desk

Problems solved via telephone

How you benefit:

Fast and cost-effective assistance

Calibration of standards

DAkkS-DKD accredited calibration laboratory

DAkkS-DKD calibration certificates for roughness, contour and form standards

Factory calibration certificates for parameters without accreditation

How you benefit:

Capabilities of measuring equipment guaranteed

Repairs (technical service)

Global service network

Individual service-level contracts

On-site repair of the measuring system

Repairs at the factory for mobile measuring instruments, components and probe systems

How you benefit:

Fast response time

Cost-effective repair service at the factory

Spare parts and probe replacement service

Replacement plan for standard probes

How you benefit:

Best suited spare parts

No long waiting times

SUPPORT

Metrological services

To ensure you can concentrate on the most important day-to-day business, we offer a wide range of metrological services that provide professional assistance for specific requirements and help you to adapt to new situations with minimum effort.

Relocation service

Tailored package: condition analysis, dismantling, packaging of the measuring system and securing for transport, as well as installation, commissioning and calibration at the target destination

Transport also available if required

How you benefit:

Maximum security for sensitive measuring systems during relocation

Proper operation of systems following relocation

Returns and recycling

Trade in usable systems

How you benefit:

Cost benefit when purchasing a new device

Financing

Finance or lease a measuring system

How you benefit:

Save on expensive purchases for one-off or specific measurements

Used systems

Reconditioned used systems

How you benefit:

Cost-effective alternative to purchasing a new device

DAkkS-DKD accreditation

Monitoring the deployed measuring systems for optimal measurement accuracy on a continuous basis is extremely important for consistent quality assurance, as meaningful and correct results can only be generated if the measuring instruments are calibrated accordingly.

The high standard of our products and services is no coincidence: It is the result of a systematic approach to global quality management. Our production sites are certified in accordance with DIN EN ISO 9001 and OHSAS 18001:2007.

If a standard cannot be calibrated, a new one can be obtained directly from our manufacturing facilities. Simple factory calibration certificates and test reports for non-accredited parameters are also available.

Please note: You can find the current DakkS-DKD Accreditation Certificate in the Download section below.

Inspection Standards

Surface Inspection Standards

Standards are specified in the DIN EN ISO 5436-1 standard

In the profile method, the requirements placed on roughness measuring instruments are tough as they record roughness parameters of surfaces with a wide range of structures on different materials at a high level of accuracy.

The accuracy can change unnoticed due to constant use and the associated wear. In order to achieve meaningful and correct results, you therefore need to calibrate the measuring instruments on a regular basis using measurement calibration standards.

Due to the variety of measuring instruments and functions available, different standards are used. The properties of these standards are specified in the DIN EN ISO 5436-1 standard.

The most commonly used surface standards and their applications are listed in the table below.

Standards for Calibration and Adjustment of Contact Stylus Instruments in Accordance with DIN EN ISO 5436-1

Type

Name

Function

Nominal Value/Output

A

Depth setting standard

Calibration and adjustment of the vertical magnification and repeatability of contact stylus instruments
Standard with grooves of varying depths with round or flat base

Calibration and adjustment of the vertical magnification, horizontal profile measurement, uniformity of the traverse unit function and transfer function of the contact stylus instrument
Standard with a periodic, regular profile structure with sinusoidal, triangular or trapezoidal shape

Ra, Rz, Rmax, RSm

D

Roughness standard

Calibration and adjustment of the contact stylus instrument
Can also be used to check the correct setting of the cut-off and the type of wave filter
Standard with aperiodic, irregular surface profile, based on practical experience and contains surface deviations, such as waviness and roughness with various amplitudes, wavelengths and phase changes

Ra, Rz, Rmax, Rk, Rpk, Rvk

D

Roughness standard

Calibration and adjustment of the contact stylus instrument
Standard with an aperiodic, irregular profile structure without interference from waviness or outliers (peaks) for parameters according to DIN EN 10049, which are measured using a two-skid probe

Ra, Rz, RPc

Standard for specific checks of contact stylus instruments

Name

Function

Nominal Value/Output

Optical flat

Checking the straightness of the traverse unit and the basic disturbances

Wt0, Rz0

Twist standard

Calibrating contact stylus instruments in order to determine twist parameters

DG, DP, Dt

How often a measuring instrument must be calibrated depends on the following factors:

How stable the ambient conditions are

Whether components in the instrument have been replaced

How often the instrument is used

Which requirements are placed on uncertainty

Calibration of the standards performed by a DAkkS-DKD calibration laboratory ensures that measuring equipment is directly supported by national standards set out by the PTB, guaranteeing that measurements are carried out in accordance with standards and within the framework of quality assurance.

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