Reasons to register an account

Registering an account will enable you to access information for local authority services such as:

Council Tax

Housing Benefit and Council Tax Support

Landlords

Business Rates

Frequently Asked Questions

What is the Online Account?

The Online Account is a secure web portal similar to ‘online banking’ that allows East Staffordshire Borough Council customers to manage their payments with us, as well as access a range of other council services.

Available 24 hours a day, seven days a week, the secure online system means you can access your Council Tax, Business Rates and Benefits account information at a time and place that’s convenient for you. The Online Account is easy to use and it’s free to register.

Who can use the Online Account?

Any resident within the city who pays Council Tax or Business Rates to East Staffordshire Borough Council can sign up for an Online Account. Landlords who rent properties within the city can also use the system to see when Housing Benefit payments are due to them.

What can I do through the Online Account?

You can view a range of information relating to your Council Tax and Business Rates accounts online, as well as see details about any Housing Benefit and Council Tax Support claims. Landlords can also see when Housing Benefit payments are due to them.

Through the Online Account you can:

View and print copies of your Council Tax and Business Rates bills and statements

Check to see that any payment you’ve made has been entered onto your account

Progress any Housing Benefits and Council Tax Support claims, see when payments are due to you and for how much

More services will be added in the future – keep checking this page for more information.

What are the benefits of using the Online Account?

Available 24 hours a day, seven days a week, the secure online system means you can access your Council Tax, Business Rates and Benefits account information at a time and place that’s convenient for you. The Online Account is easy to use and it’s free to register.

The Online Account offers residents a digital choice in how they access council services. It means that you don’t need to spend time on hold or queuing up to ask a simple query and can quickly logon to access instant and up-to-date account information.

Viewing your bills and statements online will also help us to use tax payers’ money more effectively and efficiently by cutting down on administration costs, such as printing and postage. Using less paper will help to save the environment.

Is it safe to use?

East Staffordshire Borough Council is committed to protecting your privacy online and takes every effort to ensure your personal details are kept safe, secure and used for specific lawful purposes. Data held in respect of your account/s is held in accordance with current Data Protection legislation in force.

The Online Account is secure and requires you to register and carry out appropriate levels of authentication before any secure account data can be accessed.

Although we take steps to ensure our websites and links are virus free, you are always advised to ensure that you have adequate anti-virus protection on your computer.

You are also responsible for keeping your User Name and Password confidential to prevent unauthorised viewing of your account. Please contact us as soon as possible if you suspect either of the above have been compromised.