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Now with the help of social media, customers can interact with the representatives of the company from not just company website but from wherever the customer like to connect from e.g. Facebook, Twitter. For example, tweeting at the company account for some sale inquiry would get you quick response than email.

Information and Communications Technologies for Development (ICT4D) is an initiative that aims at bridging the digital divide between technologically advanced countries/regions and under-developed countries/regions. It also aims to ensure economic development by providing equal access to communication devices such as cell phones, radio, television, computer and internet etc.

Using Android phone as a SIP client is not a big deal now a days. It requires only to be connected either through 3G or WiFi as an extension to an Asterisk server. Your Asterisk server will act as a VoIP gateway for any outgoing calls. For inbound calls you may require a DID, a VoIP phone line which usually costs very little.

In layman's terms, mobile VoIP provides people to send and receive phone calls using some third party mobile VoIP service provider (e.g. Skype) over internet connection. This is different from standard cellular service because call is not placed on your wireless carrier's network and the user is not charged any carrier fees.

Voice over IP (VoIP) and analytics tools are becoming each others need. Enterprises and large call centers are turning huge amount of telecom data into valuable intelligence to improve their business processes, generate new sales leads, increase customer satisfaction and gain insights into potential threats from their competitors.

In the telemarketing field, there are a number of solutions available that can help to produce desirable results for any business. Although telemarketing is considered to be any old tactic for businesses to improve sales but it is still mighty effective if done with right strategy. Telemarketing software alone cannot guarantee to grow your business, it requires a proper strategy.