An operational definition can be defined as a clear and understandable description of what is to be observed and measured, such that different people collecting, using and interpreting data will do so consistently.

A power distribution company in India, serving domestic, commercial, industrial and agricultural users, was not meeting the country’s performance standard regulations for metering and billing. A Six Sigma project was initiated to reduce cycle time.

With this course you will be able to train anyone in your company on the proper techniques for achieving proper resolution of any type of problem, whether it be a transactional process, manufacturing issue, medical procedure, or personnel issue.