How to listen to Call Recordings

There are 3 ways to listen to call recordings. From the Admin interface you may query recordings or search a contact to listen to recordings of that contact. You may also enable a Caller or Limited user to listen to recordings from the Caller interface when they serve in a supervisor or verifier role. Below are instructions for each place:

Admin Query Call Recordings:

Login as an Admin

Select Project

Go to Dialing & Recording

Select Audio Review

Enter the criteria for filtering down to recordings you want to listen to

Click on the play icon

Admin Listen by Contact:

Login as an Admin

Select Project

Search and select the contact

Go to Audio Review

Caller/Limited User Interface:

Step 1: First enable the user to have this feature

Login as Admin

Go to Users

Select User

Checkmark the box Caller Side Audio Review

Step 2: Listening from Caller interface

Login as Caller

Go To My CRM

Select Audio Review

Enter the criteria for filtering down to recordings you want to listen to