66% Of Shoppers Agree Delivery Experience Is Decisive Factor

“73 Percent of Consumers Said Superior Delivery Would Impact Their Decision to Shop With a Retailer Over Amazon”

“Convey, providers of the first enterprise solution focused exclusively on the end-to-end customer delivery experience, today released the findings of a consumer survey titled The Cost of Poor Delivery: Four Steps To Go from ‘Cost Center’ To ‘Competitive Advantage, which highlights how the delivery experience shapes consumers’ opinions about a retailer and the overall customer experience.”