Citibank to hire tech talent to promote digital banking

The impetus given to hiring tech talent is driven by the rapid disruption and inroads of digital, cloud computing, predictive analytics, smart automation and mobile banking

With technology in analytics and automation making inroads into every field, especially banking, Citibank in India is going to hire 500 fresh graduates from premier technology institutes, including the Indian Institutes of Technology and BITS Pilani this year.

The Bank is apparently preparing a workforce with technology talent to fuel growth and is making existing talent compatible with the changes.

Anand Chopra, head of operations and technology of Citi in South Asia, shares that a lot of the future growth in operations and technology will be fuelled on the back of this technology talent.

He also mentioned that most customers today would like to do things digitally at their convenience. Our job is to enhance these customer journeys and make them a remarkable experience. This is where technology is playing a big role.

The emphasis on hiring tech talent is driven by the rapid disruption and inroads of digital, cloud computing, predictive analytics, smart automation and mobile banking.

In line with that, Chopra says that predictive analytics is one of the new and exciting areas of development. With big data, one can pretty much predict what is likely to happen. We are starting to use big data for both our customer-facing projects to drive hyper-personalisation of our products and services and use it internally as a risk-control tool.