Centro BPO Capabilities

When faced with market growth, most organizations have a finite capacity and limited capabilities. Expanding capacity may take several years to design, test and build the necessary facilities which in turn need a substantial level of investment that could result in a lost marketing opportunity due to higher “time to market”.

Healthcare Call Center

Dealing with utilization management is essential. Outsourcing your pre-certs to an experienced partner proves to be a wining move with clear and identifiable results. Our Team is NCLEX certified, a standardized examination determining if the candidate is prepared for entry-level nursing practice.

What Sets Us Apart

We work in a performance-driven business culture through deep domain and process expertise.

Passion

We are fiercely proud of our passionate people. We are known for our structured approach to leadership building and provide our people with multiple opportunities and also encourage cross-functional movement to gain meaningful experience and exposure.

Value

Our skilled teams take customer interaction – and satisfaction – to a higher level. Their professionalism, intelligence and perseverance are valuable in representing your brand.

Smart Communications

Agility

Integration

Regulatory Expertise

Stability

% Employee Satisfaction Rate

% Customer Satisfaction Rate

% Availability

Service Days per Year

Meet our People,
"Centroees"

Centro breathes and lives off of its vibrant community of young experts, where we have a clearly defined culture that’s shared with everyone.