Not bad, good security, nice service, taxi drivers wait for you outsdie and inside, alot of them,hahhaha

2:31 pm December 23, 2012

CK wrote:

A comment to the immigration lines. Yes, it improved over a short time period. And they have done improvements. For Thai nationals only however. Now Thai nationals can go through immigration in 2 minutes (it was around 4 minutes before). But tourists - which this country so much depend on are loosing flight connections and hotel reservations even more than ever before. I have travelled into BKK around 20-30 times over the last 3 years, and it becomes worse and worse. 2-3 hours for immigration is quite normal. The seem to deliberately under-man the immigration, but I did not yet understand why. They now do not need any persons for Thai nationalities (all is automatic for them now), but there seems to be even less than before staff for tourists.
As soon as yesterday I was waiting two hours (from 3 AM until 5 AM), together with families and crying children, listening to 20 or more people that were going to loose their onward flight in Thailand. The land of smiles? yesterday, I saw crying and no smiles. And the same has happened almost every time I fly into Suvarnaphumi. BKK airport will make tourists find other destination. I am one of many after listening to the around 2000 people in the queue yesterday for 5 open counters...

1:18 am February 11, 2014

Lyubov Averiyanova wrote:

This is the worst airport ever!!! from A- Z.

And if you in transit or anything els not just arriving to BKK its the worst service you could ever find, shops do mistakes, information giving wrong directions, staff of the airport send you by rounds, no help on the ground.

Public phones inside no working 50%. difficult to get connected to wireless.

no more that 12 hours transit is allowed, but no one bother to give you right info.

I was there for round trip just to receive my mom & take her to Singapore, but I came back along.

1st her flight was delay for more that 6 hours , which cost me rebooking all tickets, then they said they can't transfer her from international terminal to domestic terminal, where our next budget flight to Singapore were.

They turn her back front of me to her country with the same aircraft as there no transit visa could be provided.
No supervisor attended to us! I was willing to buy next international flight to SG so no need to transfer to another terminal. But we were told that there no available flight, and she was send back. After what I can see that flight were available.
Nowhere to complain.
I took ages to reach my next terminal & go twice trough emigration gaining unnecessary two more stamp in my passport for exiting and entering same aiprort just to take next flight.

Even after during my flight everything was wrong , from Info captain is announcing , that exit doors at the end only & later proving himself wrong with other info at the end of flight. My shopping experience was also poor , poor, tree items to purchase & two mistake from them.

language barrier, bad attitude and more.

Saw many people complained and shout at them during my long day inside arrival.

I say hopefully never again!

1:21 am February 11, 2014

Lyubov Averiyanova wrote:

Anyone know where to complain about them.

when I contact there costumer service from overseas they still giving me wrong info continuously.

keep saying no transit visa required, and my mom was deported back by them because they said need visa to BKK to proceed to her next flight.

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