With the rollout of version 6.1 of the 3dcart software, we introduced a few new features to further enforce 3dcart's PCI compliance standards.
One of these changes involves an automatic logout of the 3dcart Online Store Manager after a set period of inactivi...

We wanted to inform you of important updates to the way we handle support tickets.

Beginning March 1st, 2015, emails sent directly to support@3dcart.com will no longer work. After almost 15 years of dedicated and often heroic service filtering (on average) five to ten spam emails for every actual ticket; the support@ email address has earned its right to peacefully retire from the public eye. Please join us in congratulating support@ while it enjoys its autumn years lounging on the beach, sipping mimosas and watching the beautiful sunsets off the coast of Fort Lauderdale.

We remain indebted to support@ for its hard work throughout the years, and wish it well in its travels. We’ll miss ya, buddy!

Which brings us to our new way of receiving support tickets. Moving forward, support issues and tickets will need to be submitted in either of the following ways:

These new methods of submitting support issues and tickets will allow us to service your business and provide you with solutions in a much more efficient manner than ever before. And don’t worry, our phone support services will still be available 24/7! Please click here for more information.