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Rooms are dated, but very reasonable - Review of Extended Stay America - Salt Lake City - Sugar House

This property has a super location right in Sugar House. A bit more like an apartment complex, than hotel. Directions on their website were incorrect which was a bit annoying at 2 am. Rooms are dated, but very reasonable. Nice an quiet except the plumbing. We had a good nights rest. I could stay in this place for a week. Good value. Could be newer and nicer but for the price it was a steal. I have stayed in many hotels of this quality and paid double the price, merely because of a good location.

Thank you for the feedback about your stay at our hotel. I sincerely apologize that you had problems with directions to our hotel due to the incorrect information on our website. To make sure this doesn't happen again, I am reviewing the information on our website to make sure it is correct. Thank you for sharing your experience with us. If you have any additional feedback, please reach out to me at sug@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Room temperature was hard to control and the air conditioner fan was so noisey it made sleep difficult. No evidence of housekeeping service. The shower was inoperative. There were no coffee cups, mugs, drinking glasses or plates in kitchen; the desk clerk provided styrofoam cups upon request. Two light bulbs were burned out. I was not paying for the room (3-Day Kitchen and Bath reserved it for me while they did remodeling at my home and asked me to vacate while they worked). Therefore I did not complain about the things I found unacceptable.

Rooms come with kitchen which is great but maid service is weekly so be prepared for that. When I checked in, the AC wasn't working in my room and after waiting 30 minutes for a technician I asked to be switched to a different room. I finally was, but it seemed like I was asking a huge favor (considering it was 95 I didn't think so.) the rest of the stay was fine and the rooms have recently been upgraded I believe. Plan to park your car and walk around, the neighborhood is great.

I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the A/C was not working in your room; however, I am glad that our staff was able to move you to another room in a timely fashion. As this hotel’s manager, I can assure you that I have put together a plan with my maintenance engineer to ensure your experience is not repeated.

I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at sug@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My hubby and I stayed here and found it perfect for our needs. The room was clean, spacious and close to shopping and dining. We were just driving around looking for a place to stay for our weekend get away. We knew some friends preforming in a local venue and wanted to be close enough to walk to it. This place was perfectly located. And imagine my delight when I found the room complete with a kitchenette for a late night snacking and shopping just steps away. We would definitely stay here again.

We stayed at this property in March 2013. This is an extended stay property (no daily housekeeping) and it's location (it backs up to an open space area) makes it fairly quiet. I would call this a budget hotel. The reviewer who compared it favorably to a 5 star hotel is delusional. The price/night reflects the condition of the property. The beds are very firm /hard and I was sore after sleeping on it for four nights. There were 4 pillows on the bed; one feather pillow, the other three just awful. We asked for another pillow. The bedding is the bedspread/blanket combo that does not appear to be changed between guests. Why? This is just unacceptable. Do they not watch the Hotel Impossible guy or Peter Greenberg rip the bedspread off the bed and throw it in the corner so they don't have to come in contact with it? We asked for another blanket so we would have a clean one.

The kitchen has a small, but full sized, refrigerator, a two burner stove, a bar sized sink and minimal utensils (2 forks, 2 knives, no spoons). They provide you with one small packet of dish soap and a dish towel. You can ask for more. There is no dishrack. I washed everything before I used it. The bathroom is fine; dated but serviceable. The carpet in the room is old and needs to be replaced.

There is a continental breakfast with apples and oranges, packaged muffins and granola bars. There are numerous fast food restaurants and a Whole Foods market within walking distance.

With it's convenient location, this property could be so much better. I was told it is due for a renovation this year. With a renovation and improved housekeeping between guests, this place has potential.

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found our bedding to be uncomfortable, which caused you to not get a good nights sleep. Still, I am pleased to know that you enjoyed our grab and go breakfast and the overall location of our hotel, especially that it is so close to other establishments within the area.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at SUG@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Very easy stay. This place has everything you would need. No need to eat out all the time. There is a grocery store right up the street and you can make a home cooked meal in your room! There is a lot of space in the rooms plus a roomy kitchen and bathroom. My wife and I were very impressed with the attention to detail.

Room Tip: Choose a room in the back on the bottom. You have an easier time bringing your stuff into the room...

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our property had everything you needed. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This was out third time staying at this hotel. The manager, Greyson, is an outstanding asset to this property. He went out of his way to help us and give us ideas on things to see while on our visit. This property is cenrally located on the east side of Salt Lake City and very close to I-80, which made getting on and off of the freeways easy. Is this hotel the Waldorf? NO. However it is a clean, inexpensive and safe place to stay. I read some of the other comments and can not believe what some people expect from a budget hotel. I highly recommend this hotel to anyone on a budget who does not expect a 5-star facility for a 1-star price.

Room Tip: Ask for an even numbered room as they face the wooded park located behind the building. The odd num...

Thank You for the great review of our property. I’m thrilled that Greyson was able to help you while visiting the Hotel. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Also Known As:

Homestead Salt Lake City/Sugarhouse Hotel Salt Lake City

Extended Stay America - Salt Lake City - Sugar House Utah

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