Cancellation policy

Right to Cancel

You have the right to cancel your contract within 14 days without having to provide any reason. You can cancel your contract in written form, i.e. by fax, letter or e-mail, or by sending back the goods. The cancellation period begins upon receipt of this information in writing, but not before receipt of the goods (in the case of the recurring delivery of similar products not before receipt of the first partial delivery) and not before fulfillment of our duty to inform according to article 246 section 2 in connection with section 1 clauses 1 and 2 of the Introductory Law to the German Civil Code (EGBGB) or of our responsibilities according to section 312e clause 1 sentence 1 of the BGB (German Civil Code) in connection with article 246 section 3 EGBGB.

The notice of cancellation or the goods must be dispatched in due time in order to comply with the cancellation period.

The notice of cancellation must be sent to:

Consequences of Cancellation

In case of a valid cancellation, the services/goods that have already been received must be reimbursed or returned and possible benefits (e.g. interest) must be returned.

If you cannot return the received goods or can only return some of the received goods or goods that are damaged, you may have to pay compensation.

Goods that can be sent by post as small parcels must be returned at our risk.

You can return goods for free. Goods that cannot be sent as small parcels will be picked up at your location. Obligations to reimburse payments must be met within 14 days. The cancellation period begins for you as soon as you have sent your notice of cancellation or the goods and begins for us upon receipt thereof.