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Staff in our hotels are failing to make an impression on guests according to ratings from holidaymakers which put them outside of the top 20 countries for service in Europe.

Finnish staff were judged to be the friendliest, based on their expertise and approachability, according to reviews by people who booked accommodation through the website, Hotel.info.

The country’s hotel staff scored a rating average of more than eight out of 10, placing it above Germany and Austria, whose staff were ranked joint second.

They were followed by staff in Hungary, Poland, Switzerland and Slovakia. Portugal, Sweden and Croatia all also scored more than eight on average earning them a place in the top 10 for the most welcoming staff in Europe.

Hotel guests were less enamoured by British staff, who only received an average score of 7.62 out of ten, a slight improvement on the previous year. This left Britain well behind The Netherlands, the country in 20th place, which had a rating of 7.86.

There is some hope for hoteliers in Leeds however, as users of the website rated the warmth of the greeting provided by hotel staff there more highly than anywhere else in the country.

Staff in Leeds were awarded an average rating of 8.22, beating Liverpool, Glasgow, London and Birmingham respectively.