Noticeboard

FLU CLINICS

will be held in

Muirhead Medical Centre

on

Saturday 12TH OCTOBER 2019

and

Saturday 26th OCTOBER 2O19

For information and an appointment

Please ask Reception

ONLINE SERVICES

Our online service offers you the flexibility to book and cancel Doctor appointments and order repeat prescriptions via the internet. Please ask at reception for a registration form or download the form here

Are you aware you can book an appointment with our Mental Health Specialist without seeing a GP first?

This service is available for patients aged 16-64 who are not currently being seen by NHS Mental Health Services. If you are worried about your mental health, feeling overwhelmed or low and needing to talk to someone about seeking relevant support please ask the receptionist for an appointment with our mental health specialist.

Appointments

Telephone (01382) 580264 between 8am - 6pm, Monday to Friday

All consultations are by appointment only.

Telephone 01382 580264 and ask for an appointment with the doctor or nurse. We expect to offer you an appointment within 24 hours. If you wish to see a particular doctor you may have to wait longer. URGENT REQUESTS WILL ALWAYS BE SEEN ON THE SAME DAY.

We now have an NEW ONLINE SERVICEwww.patient-services.co.uk This service allows you to book and cancel Doctor appointments via the internet.

For patient confidentiality and security reasons you must first register for this service with us on one of the following ways:

1.Pick up a Patient online services registration form from the surgery, complete and return it.

2. Download the registration form here complete and return it to the surgery.

Please see our online services link for details of how to register.

We try our best to keep to allocated times please try to do the same and arrive on time. If you cannot keep your appointment, please let us know so that it can be used for someone else.

If you feel you need a longer appointment time please let the receptionist know. If you have not been to the surgery for three years (or one year for those over 75) you can request a check up appointment if you wish.

Telephone Consultations

If you need to speak to a doctor or nurse for advice over the telephone but the doctor is not immediately available, the receptionist will take your details and make arrangements for the doctor or nurse to return your call.

Home Visits

Home visits are for those who are housebound or unable to attend the surgery as a result of their condition. If at all possible, please come to the surgery rather than requesting a home visit.

We can see several patients in the surgery in the time that it takes to do one home visit.

If you feel that a home visit is necessary, please try to telephone before 10:00am so that we can plan the visits as efficiently as possible.

The reception staff are trained to ask questions regarding your symptoms. This is fully confidential and helps the doctor assess the priority of the calls.

.

Students

We are a university teaching practice and occasionally medical, nursing or health visitor students are attached to us for training. Your permission will always be requested before a student is present during a consultation. We are very grateful to patients for their co-operation with this important element of student teaching.