Rotel rcd-930ax tray will not stay closed so cannot play any

Customer Question

Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What happens when you try to close it?.

Ok if you can get one you would need to open the unit up and then using it test the capacitors on the board. They should have the voltages written on them. But if they do not most should read between .4 and .6 on the meter. Before testing look for any that are scorched, bulging or leaking as that would automatically mean it needs to be replaced.If the voltage does not read correctly they need to be replaced as well. While you have it open use a can of air duster and blow out the entire unit. Dust build up around the spindle could be causing it to act this way as well. Then test it and see if anything changes.If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.If it did work, please don’t forget to leave a positive rating - it is greatly appreciated..