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Observe that the computer or keyboards are wirless compartible. For example, wireless devices prior installed programs either as buiting plug and play also require compartibility the computer systems. Usually, microsoft wireless devices either keyboard ro mouses least captures functionlity with apple mac that may also be wireless. Also ascertain the devices innovativeness. For example, prior computer least allowed to recognise wireless especially with builtin functions of plug and play are least recognisable at connnection. Once the computer has least recognised the peripheral devices after obersavtion or number attempts is indication of incompartibility. Refer the user guides either from the computer or wireless device to attain setup instructions and methods of attaining an experience.

you may be having conflicts with usb devices. try temporarily removing all unnecessary devices from the usb ports. unplug and then plug the drive back in. you could try another port. if all ports are in use, then unplug another device, like the mouse and plug in to that port, then plug the mouse into the writers port. i had a similar problem with a wireless usb lan that stopped another device from being recognised. when i removed the lan and replugged the unrecognised device, windows recognised it. i obviously had to use the wireless lan, so i swapped that with the mouse and it worked.