How to set different creation timestamps in the Incidents coming from different countries?

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Hello experts, I need that when a user calls to our Service Desk in order to create an incident, the incident gets the creation timestamp of the user country. We support three countries from our service desk, and in order to calculate SLAs and having local factory calendars for each country we need the things this way, is it possible?

Best Regards,

Paul

Former Member

September 19, 2014 at 16:35 PM

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Former Memberreplied

September 19, 2014 at 15:00 PM

Hi Paul,

what about the Option of determining one of three SLA Service Products (with assigned Service + Response Profile) via the Country of the Reporter?