Customer Care " Online Automotive Consultant

Our agents who are currently servicing this campaign love to
provide service to this client because of the diverse duties
involved. As an agent for this client, youll be providing chat
support, email support and phone support which makes for an
exciting and interesting day. This is not a sales job, its a
customer service job. With our client, a leading online direct car
retailer, buying a vehicle is literally just a few clicks away. In
between those clicks customers have questions. Our agents reach out
to prospective car buyers to support their purchase. These
customers have already expressed an interest in buying an
automobile. We are returning phone calls and following up on leads.
Our role is not to sell the car, but to answer customer questions
about the vehicle they are interested in purchasing. Agents are not
expected to be experts in cars, they are expected to reassure
customers about the condition of the vehicle, warranty and delivery
details. Agents can also take deposits so the customer can secure
their ride while they speak with us. DUTIES Provide service to
customers through chat support, email support and phone support.
Provide information and reassurance regarding purchase procedures
and policies. Maximize each opportunity by securing deposits for
vehicles when appropriate. Maintain quality service by following
the service levels and standards. SKILLS/QUALIFICATIONS Customer
focus Systems and website navigation Knowledge of car
buying/selling experience Persuasion ADDITIONAL INFORMATION This
call type is open 7 days/week from 9am-9pm EST We requests 20 hour
minimum for weekly services This opportunity allows you to invoice
for your services starting at $10 per hour To Apply To Become A CSR
Agent: Please visit mommyjobsonline.com and click on Join Now and
select the customer service job bank registry to become a member.
Please reference agent id code MJOLWendyC on your resume
submission. Office: 14054186160

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