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coachwife6

Posted 22 June 2005 - 01:04 PM

coachwife6

SuperStar

Retired Staff

11,413 posts

We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP. Without this update, you're wide open to re-infection, and we're both just wasting our time.Click here: http://www.microsoft...p1/default.mspxApply the update, reboot, and post a fresh Hijack This log.

j-alexander

Posted 22 June 2005 - 01:06 PM

j-alexander

Posted 22 June 2005 - 03:07 PM

j-alexander

Member

Topic Starter

Member

42 posts

Have updated the xp operating system up to service pack 2 (that was the only option that came up). Now it seems to be on a constantly restarting loop - cant seem to draw it out of it - any suggestions?

Posted 22 June 2005 - 03:43 PM

j-alexander

Posted 25 June 2005 - 02:19 PM

j-alexander

Member

Topic Starter

Member

42 posts

I did try and create a new hijackthis log on the xp system. But I have a more urgent problem with it now - since sp2 has been installed (i couldnt find sp1 on microsofts automatic update site - that thing is really cumbersome). So now it doesnt even get as far as the desktop. As soon as the loading windows screen comes up it loads for a bit and then just as it would normally go to desktop it continues on a loop of restarting. I have tried to restart in safe mode (normal safe mode, safe mode with networking and safe mode in MS-DOS) but that doesnt work. The other option (to restart in the last working configuration) doesnt work either. Any suggestions? (I'd rather leave myself open to re-infection on the xp system till its fixed so it can be fully update it rather than trying to get sp1 and continuing this never-ending loop).

Thanks a lot again for the help on the 98 system, I fear that this one is a bit worse tho

Resetting restore points is something I've never attempted before. I have tried to change what I could (e.g. trying to boot from different sources) but I still cant actually get to the desktop to change anything meaningful (I can't even get into MS-DOS to do it the old-fashioned way).

I have tried to look for the on and off system restore in windows XP in that link you gave me, but the Microsoft site is one of the most confusing sites I've ever logged onto. It's not that there isn't a lot of useful stuff there, its that there's too much. I can never do anything through the Microsoft site (as is seen by the mistake on updating to sp2). So im going to be a pain and ask if you could give the instructions on here or on a link to microsoft that doesn't have too many things to choose from (cause I'll just get it wrong ).

J-alexander

UPDATE: for once I did actually manage to find the correct part of the site. But it seems that I cant do that (log on as administrator etc etc...) as I cant get past the "Microsoft Windows" with the little loading bar with the blue blocks scrolling past - all that happens is a gigantic loop begins. Its looking a bit like a total system overhall (formatting c:\) may be the only answer for this one.