Haven't really had to deal with them much other than calling to see if a part exists (threaded barrels and such), but this time wasn't really income related for them as I misplaced one of my VP9 boxes during the move. The sales guy at HK helped me order all the specific back straps and parts as well as a new box and when I told them I found a few at Brownells cheaper, he helped me with the part numbers to make sure I got the correct ones at the better price from Brownells. When I asked about the manuals, he referred me to customer service and Surprisingly enough, they offered to just send me the manuals I no longer had and took my address... 2 days later here they are ! I couldn't be happier and its good to see something as simple as that getting taken care of so quickly, and really makes me happy for buying my current and previous HK purchases! I wish I had written down names to give them a high five on here, but id at least like to recognize HK for taking the time to help!

Just wanted to say job well done, fastest receipt of an order from HK webshop yet. Definitely a huge improvement over past order wait times. Keep it up, I've got some more stuff I'm ordering/looking at :biggrin: