Hotel was clean and in a pretty good location. Short walk to the metro.

Ernesto,
United States of America

Very elegant sitting areas, excellent bar and efficient room service. Good location on Velazquez Street, and area of high-end stores and excellent restaurants.Not far from the center and an excellent bar.

Frederick,
United States of America

Very roomy suite at a value price. Facilities are older, a bit dated but location is wonderful.

Robert,
United States of America

Wonderful location. Perfect for business or leisure.

Patricia,
United States of America

The hotel was great! Very pretty and comfortable and clean. The location was central to everything. We walked everywhere and it was close to everything.

Robert,
United States of America

Breakfast buffet

Eduardo,
United States of America

Excellent staff, very help full really well trained. Spoke English really well.
They fixed my door problem and helped me with great directions.
Nice resturaunt, great food.

In Madrid’s popular Salamanca neighborhood, Gran Hotel Velazquez is a 10-minute walk from El Retiro Park. It has spacious, air-conditioned rooms with satellite TV and a hydro-massage shower.

Rooms at the Velazquez feature classic design and large windows. Each room comes equipped with a minibar, a free safe and has a spacious bathroom with a bathtub and hairdryer.

The hotel has a varied buffet breakfast, and you can enjoy a quiet drink in the café-bar. There are also many restaurants in the surrounding streets.

The Gran Velazquez Hotel has a hair salon and a gift shop. The staff at the 24-hour front desk can arrange luggage storage and currency exchange. Free Wi-Fi is available in all areas.

Gran Hotel Velazquez is half a mile from the National Library, and the Prado Museum is a 20-minute walk away. Velazquez and Serrano Metro Stations are both just over a quarter mile away, and airport buses stop near the hotel.

Salamanca is a great choice for travelers interested in Luxury Brand Shopping, Galleries and Business.

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Anonymous

anna_furs

Spain

4.6

Disappointing

March 7, 2015

That was surprisingly bad. For a four-star hotel it was even awful. I arrived at 10 pm and the staff at the reception was very nice. I asked to wake me up and asked for a cup of tea in the morning by 7 am. And I couldn't believe that they couldn't do it. They said that the restaurant is open at 8 am, so before 8 am nothing works. I was shocked. I didn't see a single four-star hotel where it wasn't possible to get a cup of tea in the morning. Only for that the hotel has to be taken at least 2 stars away. I always ask for three things in every hotel: quite room, nice view, upper floor. At least one of them can be met all the time. I got a room on the 2d floor out of 7 floors in the hotel. So I thought maybe it would be quite and had a nice view. No, the room was right in front of the housekeeping room where they stored all the things. Does it sound like a quite room? Hell no... And the view... It was to the wall and windows of other rooms. The room was very dirty and everything was super old. Luckily I had two beds in my room, but I was alone, because in one bed there was hair of previous guests. The bed wasn't even done properly. It was disgusting. In the bathroom the shampoos and gels licked and were sticky. I felt like no one entered and cleaned that room for ages. I really think that this hotel has to be taken the stars away, because there are so many 2 and 3-star hotels that are way much better.

Anonymous

United States of America

6.7

Pleasant

March 3, 2015

The rooms are not particularly well appointed. The bathrooms are small and awkward, there is no kettle for tea/coffee, and the couches and other seating options are down right awful. Heat was stifling and the hall noises from staff were loud in the early morning.

Serban

Susan

Malta

8

Very good

January 27, 2015

Having to change the password for wifi each day was user unfriendly.
Our daughter's Air conditioning was defective as she could not lower the temp.
She reported the matter twice but nothing was done about it.

Anne

Mrs

The United Kingdom

7.5

Good

November 17, 2014

I think is about time the flowers in the entrance,which are plastic should be replaced by fresh flowers!!
Yoghurt for breakfast should be better quality.

I have been staying in this hotel for about 12 years.There has been always some issues with staff at recepcion!!Luckily I was welcomed by a lovely lady at reception,Desiree!!Makes a diference!!She is always very helpful and kind!!There were quite a few new members of staff at reception,which I felt was nice!

Jerzy

Thomas

United States of America

4.6

Disappointing

October 22, 2014

Front desk staff not user friendly for English speakers. Toilet leaked, A/C not functioning, marginal cleanliness. All chairs in bar completely worn through fabric on arms. Needs to be re-done. Sounds harsh but we would stay elsewhere if we return to Madrid.