This course can be completed in 12 months (based on a full-time workload) or up to 12 months through a traineeship. It requires the successful completion of fourteen (14) units of competency made up of seven (7) core units and seven (7) elective units.
Up to seven (7) electives can be chosen from the elective units listed below. Three (3) electives can be chosen from the ICT Information and Communications Technology Training Package or any other Training Package or accredited course at Certificate II or III level.

Core Units

Unit Code

Unit Name

BSBWHS201

Contribute to health and safety of self and others

BSBSUS201

Participate in environmentally sustainable work practices

ICTICT201

Use computer operating systems and hardware

ICTICT202

Work and communicate effectively in an ICT environment

ICTICT203

Operate application software packages

ICTICT204

Operate a digital media technology package

ICTWEB201

Use social media tools for collaboration and engagement

Elective Units

Unit Code

Unit Name

ICTICT205

Design basic organisational documents using computing packages

ICTICT206

Install software applications

ICTSAS201

Maintain inventories for equipment, software and documentation

ICTSAS202

Apply problem-solving techniques to routine ICT malfunctions

ICTSAS203

Connect hardware peripherals

ICTSAS204

Record client support requirements

ICTSAS205

Maintain ICT system integrity

ICTSAS206

Detect and protect from spam and destructive software

Call our wonderful team today – 1800 22 99 33, to discuss your eligibility for any government-funded programs, which may offset some of the costs of your course. Ask them about our many flexible study options, which are available.