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PERFECT HOME AWAY FROM HOME

I have stayed at Subic Homes for more or less 7-10 times already over the course of 2 years , give or take and have always found my stay quite satisfying. They consistently show consideration especially for triathletes like us and our very specific needs. Staff, both in and out of the office , have been very accommodating, attentive and friendly. What keeps me coming back is the community,really. The front desk/reception personnel bear in mind your specific requests and actually remember. The crew that keeps the place tidy are very efficient and warm. You can enjoy some stories with them as they go about their tasks especially when you want to know more about the local community around. While they do not yet allow pets, a community dog (named Lala, I believe) , has kept us, pet lovers, entertained. She's a big, brown, dog who wanders around and responds when you call her name. Sweet-natured, she is not to be feared. She enjoys it when I pet her as I take a drink to enjoy the outdoors, often in the afternoon when it's siesta time. Her presence gives us, the guests, a sense of belonging to the community. Really is the best place to call home at Subic. -Regular guest triathleteMore

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Stayed: February 2018, traveled with family

Location

Rooms

Service

Ask bingtms15 about Vacation Villas at Subic Homes

Thank bingtms15

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jay R, Owner at Vacation Villas at Subic Homes, responded to this reviewResponded 26 April 2018

Dear bingtms15,

Thank you very much for your kind review. Your generous words are an inspiration to our team to keep trying harder.

I used to be a triathlete myself, and I am amazed at how large the triathlon community has become. I would like to think that we have made our own small contribution to that growth.

We look forward to seeing you again soon.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We reserved a villa last January for me and my family (3 kids, 4 adults and 1 senior citizen). Reserving a villa is stress-free. But as soon as we got there, they booked us in a villa that is under construction. This means that the backyard was full of cement, opened cans of paint, used nails and disheveled plywood. While the cleaning lady was showing us the rooms, we mentioned that the room smelled like paint and it was dusty. She said that it was really not the case because the windows were closed, but when she placed her hand on the black table we saw all the dust. The couch and the curtains were all dusty too. So we had to ask for another villa unfortunately it was smaller than and not as beautiful as the previous villa we got years ago. What I didn’t like was the manager wasn’t even courteous enough to stand up and know what the matter is. What made me really irate was when I glimpsed her making an irritated face because of our complaints. We are already tired from the trip and we were the ones inconvenienced so I think we don’t deserve that attitude and treatment. I commend the cleaning ladies because they were the ones who were more apologetic and who really wanted for us to have a nice stay.I recommend to call them first what villa number and ask if there are any on-going construction before you book. To the management of Subic Villas, please give your customers the utmost service as that is the description of your work. Our intention was to feel relaxed during the stay but with your nasty behavior, we felt otherwise.

Stayed: January 2018, traveled with family

Sleep Quality

Cleanliness

Service

Ask rllocampo about Vacation Villas at Subic Homes

1 Thank rllocampo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jay R, Owner at Vacation Villas at Subic Homes, responded to this reviewResponded 13 February 2018

Dear rllocampo,

Thank you for your review. I would like to apologize for the inconvenience you experienced during your stay with us. Our maintenance crew was negligent in disposing the construction debris from the office expansion that we were doing next door. We should have made extra effort to ensure that your unit was up to par before allowing you to check in.

I would also like to apologize for the service you received from our manager. This is obviously not acceptable. Over the years, we have taken pride in the positive feedback we have received for our customer service. Clearly, it is a ongoing process that we cannot take for granted. Thank you for calling our attention to this.

I hope you will give us another chance in the near future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We stayed in a 3BR villa along Lansones Street last December 23-25. Nestled far inside the Binictican Heights overlooking the forest, I just love the quiet and relaxing neighborhood. The unit is very clean but could use some updating. Guest services are very important to me and Vacation Villas offers superb guest services, prompt and polite from their front office staff & housekeeping personnel however, it could be warmer though especially to the woman with short hair near their front office door. She didn’t even smiled back to us when we greeted her good afternoon. Little did I know that she is their operations manager. SMILE! Also, when I called to inquire if we could bring our little trained dog with us they told me that no pets are allowed inside the units so we decided not to bring our dog with us. During our 2nd day we decided to take a dip in the pool, what surprised us is that they have a dog inside the office! It scared us because it was barking at my kids and the dog just keeps running around without a leash! I asked them who owns the dog and they told me that it belongs to one of their staff. To the management, please do something about this. After all, we’ll definitely be back, but not for the dog.

Room Tip: units along lansones street

Stayed: December 2017, traveled with family

Value

Sleep Quality

Service

Ask munozjuliemay about Vacation Villas at Subic Homes

1 Thank munozjuliemay

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jay R, Owner at Vacation Villas at Subic Homes, responded to this reviewResponded 22 January 2018

Dear munozjuliemay,

Thank you for taking the time to write a review. We appreciate your kind words and most especially your constructive observations.

We are working on designating some pet-friendly units for responsible pet owners like you. We hope to have them ready before the summer begins.

I apologize for the scare caused by that dog. It is actually a stray that has grown attached to the head of our housekeeping and follows her around from time to time. She has been given specific instructions not to allow the dog in the club house and pool areas at any time.

Jean, our operations manager, is normally very personable. I am sure she will be ready with her smile on you next visit. We hope to see you again soon.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We celebrated our Christmas Party at Subic Homes, with the facilities of the villas including the proximity of SBMA's adventure sites and shopping areas that we were able to visit the day after the party, it made the celebration memorable.

Stayed: December 2017, traveled with friends

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Ask benjiemat about Vacation Villas at Subic Homes

Thank benjiemat

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jay R, Owner at Vacation Villas at Subic Homes, responded to this reviewResponded 22 January 2018

Dear benjiemat,

Thank you for taking the time to write a review. I am glad that you enjoyed your visit. I hope you will be back soon to experience the many attractions of Subic Bay.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Well at first I was excited seeing the place, very quiet, its like you are connected with the nature. however there is something wrong with our stay because in our booking it was good for 6 people, eventually the management waived it. thank GOD we did not pay 900 per head. I loved how warm and BIG the pool at the center of the HOTEL, but I think they need to upgrade facilities lightning and put some movie at night while swimming. Food are good. I need to rate it 3/5... employees are hospitable and they will give you good customer services.. kudos for them, security is nice, I just don't know if CCTV are functional. I am expecting a place quiet and will give me a relaxation of my life and this place is, the place for that. don't expect night life.... HOTEL GRADES 85%

Room Tip: "rooms near the lobby and front desk officer good wi fi connection. and easy access to the pool.

Stayed: September 2017, traveled with family

Sleep Quality

Cleanliness

Service

Ask Jerome R about Vacation Villas at Subic Homes

Thank Jerome R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jay R, General Manager at Vacation Villas at Subic Homes, responded to this reviewResponded 4 October 2017

Dear Jerome R,

Thank you taking the time to post a review. However, your review is for Subic Holiday Villas, NOT for Vacation Villas at Subic Homes. We are not a hotel. We offer vacation rentals of 2, 3, or 4 bedroom homes. I hope you check us out on your next trip to Subic Bay.

With kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My officemates and I stayed in one of the 3BR Villas for an overnight stay and we enjoyed the house! The aircon was not that bad, the restrooms were perfect and clean and we were able to prepare and cook the food with the use of the provided utensils and equipment. We will definitely come back!

Stayed: July 2017, traveled with friends

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Bea M about Vacation Villas at Subic Homes

Thank Bea M

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jay R, General Manager at Vacation Villas at Subic Homes, responded to this reviewResponded 4 October 2017

Dear beamams,

Thank you for your kind review. We try our best to ensure our guests are comfortable and satisfied. I am glad to hear you enjoyed your stay. We look forward to your next visit!

Best regards,

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.