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In the Know | Service

S.O.S. identifies abnormal wear by determining the amount of various wear elements in the oil from a particular compartment. Sample data is then permanently recorded to track the history of each compartment of each machine and warn of impending failure. In addition to oil, the lab can evaluate fuel, hydraulic fluid and coolant for indicators that can lead to early, unexpected failures.

A Caterpillar Certified Powertrain Rebuild by Hawthorne Cat can get your machine running like new again. A Certified Powertrain Rebuild is ideal for machines operating in harsh environments such as landfills. Recently, Hawthorne Cat completed a machine rebuild on an 836H landfill compactor that had been working daily at the Otay Landfill. The project was a success and the unit was delivered working and looking like new - with a fresh coat of paint and a comprehensive certified 3 year, 6,000 hour warranty.

Coolant or cooling-system problems contribute to more than 50% of all engine failures. These failures can be due to inadequate cooling system maintenance, incorrect concentration, poor operational procedures such as extensive lugging or inadequate cool-down procedures, or system problems such as stray electrical current or block-heater failure. These problems will eventually affect the oil condition, and may cause oil oxidation or anti-wear additive dropout.

Ground Engaging Tools are designed and built to deliver the protection and rugged durability you need for a variety of applications.

Choosing the right G.E.T. is important to getting the highest return on your machine investment. Ground Engaging Tools protect the expensive parts of your blades, buckets and ripper shanks. And the resulting longer life reduces your maintenance costs. Ground Engaging Tools also play a big part in determining how well your machine performs in a specific application.

Caterpillar’s Electric Power Advisor is an online resource for owners of Cat power generation products. You can get advice, share tips and learn more about safety, maintenance and other support services.

Machine Rebuild CenterCaterpillar equipment can be rebuilt to deliver a cost-effective second life. The extensive Cat Certified Rebuild programs incorporate the very latest Cat technology and critical engineering updates into your machine at a fraction of the cost of buying new.

He is best known for his role on the Discovery Channel’s Dirty Jobs. Mike Rowe has built his career around narrating a multitude of shows and most recently being the face of Caterpillar.

This Caterpillar microsite offers a unique perspective into the people of Caterpillar. Watch as Mike Rowe encourages people to thank the hard-working men and women that make our world a better place in a special section called, ‘Say Thanks.’

Hawthorne's Service Department is designed specifically for undercarriage rebuilding and production line undercarriage techniques. Our technicians take pride in their specialties and are prepared to turn out a job quickly with exchange rollers, idlers and sprockets available as well as a complete inventory of new undercarriage components.