Our Service Solutions

We recommend that your system is maintained annually as a minimum, depending on the environmental conditions, these could vary with seasonal change.

You have made a substantial investment in your system, a regular air conditioning service will give you extended operating life and comfort cooling for years to come. Air conditioner manufacturers will state in their warranty card that is the owners’ responsibility to do regular maintenance checks to be in compliant with warranty terms and conditions.

Our air conditioning service will cover this as a minimum, in addition to our proactive maintenance checks to reduce your inconvenient service calls during extreme conditions.

If regular maintenance checks is not carried, you may encounter some of the issues shown below –

Mould & Bacteria

Blocked Condensate Drains

Blocked Filters

Obstructions to Outdoor Unit Air Flow

Can build up in unmaintained system(s) and have unpleasant smells as well as health repercussions.

Can become blocked with dust picked up from the system and when mixed with water can form a ‘cloggy’ mass in the drain. This could lead to water leaks within your walls and ceilings

If the filters are not cleaned on a regular basis, dust particles can loosen and get into the coil requiring a thorough coil clean or in some cases can cause the system to malfunction. A high-quality air filter will improve the quality of the air you are breathing.

Leaves and debris accumulated around the outdoor unit could block the air flow, which could cause the system to overheat/overwork resulting in drawing more current.

What is carried out during an air conditioning service?

Split / Multi-Split / RAC’s & Cassette Air Conditioning Systems

Ducted Air Conditioning Systems

An air conditioning service will generally take 30-90mins per system, depending upon the size and type of the system and locations. This is what is carried out during a service:

Check controller and that all functions are working properly

Check air flow

Clean grille / face cover

Check gas levels / running pressures

Check condensate drains

Clean Filters

Inspect condition of condenser coils

Inspect electrical components

Check general condition of indoor and outdoor units

Clear any debris away from outdoor unit

Wash/Wipe down outdoor unit

Please note: all of the above may not be required – it depends on the type of system installed and if access is available.

An air conditioning service will generally take 30-90mins per system, depending upon the size and type of the system and locations. This is what is carried out during a service:

Check controller and that all functions are working properly

Check time clock setting

Check air flow

Clean supply air grille

Clean return air grille and filters

Check gas levels / running pressures

Check condensate drains

Check operation of indoor fan motors

Check condition of fancoil fins

Check duct work and connections

Check operation of zones including motors

Check operation of compressors and condenser fans

Inspect condition of condenser coils

Inspect electrical components

Wash/Wipe down outdoor unit

Please note: all of the above may not be required – it depends on the type of system installed and if access is available.

Air Conditioning Service – Optional Extras

Internal Cleaning

Anti-corrosive Protection

Air Balance

Sometimes the technicians assess dirt and mould build up within the fancoil/indoor component of your air conditioning system. If this happens we would recommend an internal clean (not included in the general service). This would include dismantling the system to undertake a thorough clean.

An internal clean may not seem worth while, but here are a few reasons why you should really consider having the work carried out:

The mould and bacteria build up is being blown into the area with the conditioned air and could result in illnesses.

The system will be working harder and will require more electricity to work resulting in higher electricity bills.

Fans with built dirt up can go out of balance and may need replacement in the future; along with the system working harder the system may fail sooner that it may have done.

Manufacturers do not warrant against damage or deterioration caused by normal weathering or corrosive atmospheric conditions. Adding additional anti-corrosive protection onto mechanical components at service time will help to protect the system(s) and increase longevity, giving you a better and longer chance against rust/corrosion problems arising. This is not included in a general air conditioning service. The technician will let you know if this is advisable for you. We will forward our recommendations with an estimate of cost to be booked in at a later date.

Please note: this does not stop surface rust appearing, and no warranty against corrosion is given, with or without the additional anti-corrosive protection. This helps towards longevity, but does not mean that rust/corrosion is prevented.

An air balance is not included in a general service. If you would like an air balance to be carried out please advise when we contact you for the annual service. Two technicians would be required to carry out the air balance and extra labour charges would be incurred.

Air Conditioning Service – Optional Extras

WARRANTY

Please be aware of what is and isn’t covered by warranty. If upon inspection of your system the problem is something not covered by warranty, a charge may be incurred. If upon inspection the problem is due to misuse, no problem found, or is not covered by warranty, again a charge may be incurred.

COMMERCIAL CONTRACTS

We have numerous commercial clients where we undertake maintenance of their system(s) on a regular basis. These clients vary such as large Catholic schools, government organisations, shops and offices for small to medium sized commercial clients. These clients need maintenance on a more regular basis and range from every month to every six months depending upon environment and usage. We offer our commercial clients contracts with preferential pricing and discounts.

ACCESS/OHS

Health and Safety of our technicians is paramount. If upon arrival the technician cannot carry out the service/repair due to health and safety reasons or difficult access, we will either carry out what we can or reschedule for another date; Any recommendations for safe working will be forwarded to you.

AIR BALANCE

An air balance is not included in a General Service. Depending upon how many rooms require balancing and the length of time required to carry it out, extra labour charges will be incurred. This would be assessed when carrying out a general service and we would arrange to return at another date.

FILTERS

There are various types of filters for different systems and setups; we may not keep a record of this when your system is installed. We can assess your filters when carrying out a general service on your system and advise if they need to be replaced.

Our Partners

North East Heating, Cooling and Solar only chooses to partner with quality products backed by long term warranties. With North East you know you’re getting quality products that will do the job at an industry leading standard

Don’t knowwhere to start?

Finding the right product for your home can be time consuming. We can help breakdown the process so you can focus on your day-to-day life. No surprises, we’re here to help.

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North East Heating, Cooling and Solar

We service a large area within Northern Victoria which includes but is not limited to; Albury, Wodonga, Beechworth, Yackandandah, Chiltern, Wangaratta, Howlong, Rutherglen, Myrtleford, Mt Beauty, Bright, Tallangatta and surrounding North East Victorian & Southern NSW towns.

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