The Minneapolis Office of Police Conduct Review frequently recommends coaching in cases deemed too serious to be dismissed, but not serious enough to warrant investigation and potential discipline.

“We take very seriously any instances that may lead an officer into a position of being coached,” police department spokesman John Elder said in a written statement. “We are committed to taking the time to handle these situations most thoroughly, even if it takes a protracted period of time.”

The department is aware of the delays and recently instituted new procedures to expedite coaching, including bi-monthly meetings to make sure it’s happening, Elder added

The conduct review office was established in 2012 as more streamlined and efficient way to handle complaints about police officers. Its predecessor, the Civilian Review Authority, was criticized for taking too long to resolve complaints.