Cons: I booked priemium and ended up with a large SUV that cost 3x as much in fuel & was dirty

5.2 Okay

Aug 8 2016

Average

Cons: Car was not very new nor clean. Check well the conditions of insurance offered by kayak!

2.0 Mediocre

Aug 28 2016

Horrible,horrible,horrible!!!!!!!!!!!

Pros: NOTHING

Cons: We desperately needed a car rental as our SUV broke down. Kayak said Enterprise had rentals so we booked one. SO relieved that we had found a car (especially since our only car had died). Call Enterprise when they open to set up payment only to be told that "it is a glitch in the system,happens all the time and they have NO CAR for us)!!!!
This is terrible customer service and offers no apology. Never again with Kayak OR Enterprise!!!!!!

Pros: Vehicle was really clean when we picked up and the only rep that worked at the hertz desk in the building was nice.

Cons: When we first showed up to pick up our reserved car they didn't have a vehicle. The vehicle they ended up giving us we had to return 2 days later to pick up our reserved car.

2.0 Mediocre

Sep 29 2017

Cons: The money has not been returned to me. I returned the car Tuesday 26 September, a day early. I was promised that by 3 working days I would have the excess around $200.00Can + the rental for returning the car early back on my card. But the moneyhas not been returned and I am leaving Canada nlw. So how can I get my
Mkney back?

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