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Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

More than anything, we desire for you to have an excellent experience with Phat Quarters, so please let us know right away of any problems you may have with your purchase. We are more than willing to work with you for a solution to any issues.

Fabric that has not been cut, washed, or manipulated in any way may be returned, at your expense, within 10 days of purchase for an exchange, but IS subjected to a 15% cutting fee. All SALE, CLEARANCE, & custom items are final upon purchase.

Due to the nature of digital items they can not be refunded. If you are struggling with a PDF Pattern and need help, guidance, or inspiration please join our Facebook sewing community at https://www.facebook.com/groups/PhatQuarters. Tag any admin for answers to your PDF Pattern questions.

Questions about your order?

Please contact me if you have any problems with your order.

Shipping policies

All orders are shipped within 1-3 business days. We ship Monday - Friday with the exception of US Postal holidays. We do NOT profit from shipping and will do our best to ensure that you are paying the lowest cost possible - however please open our packages with care ;)

Combined shipping settings will result in overages of shipping fees. We will process Shipping Overage Refunds with in 1 week of your purchase being made. However, please feel free to contact us with your shipping address & we will gladly calculate an accurate shipping quote for you.

If you need a order RUSHED please send us a conversation PRIOR to placing your order indicating such. We will work together to get your order to you as quickly as possible.

Your order will be sent to the address you provide via Etsy. Please verify your address before submitting your order as we will not refund any shipping costs due to incorrect address.

We ship via USPS within the United States and around the world. International Customers, please contact us for an accurate shipping quote. Please also note than any customs, duties or taxes are your responsibility. We have no way to estimate these fees ahead of time, as they are determined by each country individually. Please do not ask us to mark any purchases as a gift for customs.

Please note that in the unlikely event that your order is lost, damaged or stolen, we are not responsible for the loss or damage. {This is an extremely rare occurrence!} For extra protection, please purchase insurance. If you would like insurance, notify us in the "Message to Seller" section and we will update your invoice.

All orders are shipped within 1-3 business days. We ship Monday - Friday with the exception of US Postal holidays. We do NOT profit from shipping and will do our best to ensure that you are paying the lowest cost possible - however please open our packages with care ;)

Combined shipping settings will result in overages of shipping fees. We will process Shipping Overage Refunds with in 1 week of your purchase being made. However, please feel free to contact us with your shipping address & we will gladly calculate an accurate shipping quote for you.

If you need a order RUSHED please send us a conversation PRIOR to placing your order indicating such. We will work together to get your order to you as quickly as possible.

Your order will be sent to the address you provide via Etsy. Please verify your address before submitting your order as we will not refund any shipping costs due to incorrect address.

We ship via USPS within the United States and around the world. International Customers, please contact us for an accurate shipping quote. Please also note than any customs, duties or taxes are your responsibility. We have no way to estimate these fees ahead of time, as they are determined by each country individually. Please do not ask us to mark any purchases as a gift for customs.

Please note that in the unlikely event that your order is lost, damaged or stolen, we are not responsible for the loss or damage. {This is an extremely rare occurrence!} For extra protection, please purchase insurance. If you would like insurance, notify us in the "Message to Seller" section and we will update your invoice.

Additional policies

Your Custom Listing must be placed in your cart and paid for within 24 hours of the initial listing to guarantee availability of fabric or item.

FAQs

Yes! For example, if you order 3 half yard cuts, you will receive a single 1.5 yard cut of fabric. However, if you order multiple fat quarters of the same print, we will assume you would like separate fat quarters, unless you specify otherwise. Fabric bundles listed in our shop have already been cut into their indicated size.

Yes! In order for us to accurately calculate shipping, please contact us with your shipping address as well as your desired fabrics & amounts. We will be happy to set up a custom listing for your convenience.

Absolutely! In order for us to accurately calculate shipping, please contact us with your shipping address as well as your desired fabrics & amounts. We will be happy to set up a custom listing for your convenience.

Most orders are shipped within 24 hours and max 1-3 business days. We ship Monday - Friday with the exception of US Postal holidays

We would be delighted to help you find the perfect fabric for your special project! We do not always carry every print of a line of fabric but we will do our best to find what you are looking for. Please do not hesitate to ask for a print you do not see or suggest a line of fabrics that you adore! We love seeing new fabrics and discovering new designers.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.