Projex Delivery & Removal Services

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Have a question for Projex Delivery & Removal Services? No problem, send them a message and they'll email you back as soon as possible. If you have a more general question you might find it answered in the FAQ, or you always contact one of our brilliant customer service team.

He called to say he would be a few minutes late, which was good service. He worked very hard and was very helpful.

3 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Extremely punctual and helpful, had booked a 2:30h slot but they were so efficient that we managed to complete the move in under 2 hours. Would definitely recommend their services and use them again.

3 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Kevin was amazing. He arrived early! He phoned before he arrived! He helped load and unload and was very very helpful all the time. I would recommend Kevin and would definitely use again when I need a Man & Van. Thank You!

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Perfect service, very pleased and will use again, thank you

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

I can’t remember if I paid a deposit or not - so ended up paying all in cash. Did I?

4 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Well behaved and responsible person.

4 months ago

Driver was not on time

Didn't have straps and blankets

Driver was not respectful

Driver was two hours late, albeit he called to say he would be "a bit late". I don't feel my furniture and boxes were treated with enough care and as a result my washing machine got damaged while in transit. I do not recommend their services at all.

Driver's response:

Hello Team,
The customer's comments about the job were laced with lies. I called the customer to inform her that I would be late due to the customer from my previous job needing two trips. She accepted. I kept her updated on the traffic situation till I got to her address.

Regarding the straps and blankets, we had both and they were used. The washing machine she stated was broken wasn't true. It was delivered to her without any issue. If there was a fault with it, it must have happened in their hands.

I believe the customer may not be able to provide an honest review of this job because she did not take part in either loading or offloading the items. She was also not in the collection address. It was her partner that that was there.

Apart from turning up late, which I learnt she was duly refunded for, there was no issue with her job and any grievance she has might be wrongly directed.

4 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

The move was fantastic & he was a great guy. Understanding & patient really met our needs when moving our belongings. Would 100% recommend.

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

Kevin was a bit late, but did give Mr a call to let me know. When he arrived, he did a great job -- he was very careful with my things and worked quickly.

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

Driver was friendly and polite, but he was 30mins late.

CMV response:

We would just like to point out that Projex Delivery & Removals were replacement drivers following the original driver's rejection of this booking, so they are not responsible for the delay.

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Amazing service! I was very pleased and happy with my service. They were both very kind and made the moving process a breeze. Thank you!

5 months ago

Driver was not on time

Didn't have straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Kevin was great. Arrived exactly on time and after determining what I had we got straight down to loading with consideration for what I had, breakables etc. Kevin drove safely across London, avoiding congestion charges where possible. Off loading was just as easy, we both made light work of the load. Very efficient and would definitely recommend. 5 stars!!

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Maybe it would be better if you charged the congestion charge at the moment of the booking? But the service was very nice. Thank you.

CMV RESPONSE: Thanks for your positive review! The London congestion zone fee is a government tax, and cannot be included within the quotes. However, we do display an informative sign on the quotes page, and we are always happy to check if your address is inside the congestion zone.

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Fantastic service from Kevin. Highly recommended- thank you!

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Was very organised and professional.

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

The driver arrived slightly late due to traffic diversions but it actually suited me well as it was a very last minute move and I needed time to pack. The assistant arrived early and helped me tape the boxes together so that was really helpful. Both driver and assistant were friendly, polite and got the job done well within the booking slot.

5 months ago

Driver was on time

Had straps and blankets

Driver was not respectful

I didn't have a lot of confidence in the driver's ability and I felt more care could have been taken. He disputed the number of staircases, first saying there were 5, then 8, then charged me for 6 (which I disagreed with). Broke a lampshade when trying to remove a bedframe, then pretended to not have noticed (it was a paper lampshade and made a tearing noise).

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent service, could not have been any better. Both driver and helper were quick, efficient and very pleasant. When next moving I hope to be able to select them again as they made the whole move so much easier, 5 stars!!

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Kevin was fantastic, we did the job quickly and he helped out as much as he could with getting the sofa into the house even though it was very troublesome. He was incredibly patient throughout!

5 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Fantastic service, friendly, helpful and quick whilst being careful.

5 months ago

Driver was not on time

Didn't have straps and blankets

Driver was not respectful

My driver is currently over 1 hour late. Will not use this company again

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Very helpful pleasant to talk to really nice man

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

Driver was 2.5 hours late due to a previous job, which disrupted our whole day plan.

CMV response:

We are very sorry the driver was this delayed to your booking, of which we were unaware. We do have a lateness refund policy which you will find attached to your email booking confirmation from which you will see that you are certainly due a partial refund for this.

6 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

Our driver was very late but that was due to a previous delivery. He was very courteous and kept us updated the whole time

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Efficient and friendly.

6 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Very respectful helpful and professional thank uou

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent work!

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Awesome guy, great conversation, the move just flew by!

6 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

I did not have a lot to move so the blanket and strap were not a must. They might have been for a bigger job.

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

The service provided was excellent. Nothing was too much trouble for the driver and he moved us across London whilst also providing an informal tourist trip! We had to ask for the journey to be moved forward a day at late notice and again this was immediately accommodated. Thank you.

6 months ago

Driver was not on time

Didn't have straps and blankets

Driver was respectful

Although the driver was on time, he did ring to say that he was running behind. I can't remember seeing any straps in the van. I was invited to check to see that the van was empty when they left so they may have already wound up out of sight. (Although it was a rental van)

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Extremely pleased with the efficient and friendly service. Would happily use these guys again. Thanks for making the move go smoothly

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Arrived early with smile on their face, very respectful, hard working and pleasure to work with

6 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

The Driver was excellent. I cannot praise this company enough. Thank you so much for making my move run so smoothly. I will def recomend you to family and friends and on social media if anyone needs to move.

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

The driver did a great job, was very helpful and easy to communicate with. Would recommend this service to anyone!

6 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was not on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was not on time

Didn't have straps and blankets

Driver was respectful

Driver was 24 mins late plus wardrobes was not wrapped in blanket but was strapped down so the side of wardrobes got marked

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Reslly really good

7 months ago

Driver was not on time

Had straps and blankets

Driver was not respectful

Arrived at 9pm instead of 7.30pm. Rushing me, telling me he does not have time when I told him about lift procedure.,does not listen to instructions as per health & safety procedure with the lifts. Came accross as argumentative and aggressive. Surprisingly was willing to do the second trip which was a qauter of his van after 11pm, I noticed that the van was not full in the 1st place it was the way they packed things. Was surprised that my possessions did not fit the size of the van when I don't have furniture. It became clear they were not packing and made any effort to create space., had to do 2 trips., he left with £65.00 extra for the extra mile and additional load according to him. I was not particular about costs but just the way he conducted himself., he later realised he was wrong and apologised although still told me he's been doing the job for a long time he has no recognition for customer satisfaction.

Driver's response:

Sindi's job came as urgent job with a request for driver to update with new ETA. I updated her accordingly and she was fine with that. I had one helper with me from our previous job and I pleaded to him to help us load her items quickly. Remember Sindi didn't book for a helper. I asked her to show me all her items to be able to load them appropriately and she showed me where they were. With the help of the helper we were able to load the items. Just as I told her the loading was complete and we were ready to leave, she told me she had other items upstairs. I went upstairs and saw large quantities of items and I told her the items wouldn't fit in the medium van which she booked. The quantity was suitable for a large van. She suggested I do a second trip. I accepted this but informed her she would have to pay for the extra mileage charge, which from the calculation was about £22. This was when the problem started. She argued that she didn't have to pay extra.

Her argument was incoherent. At a point she stated that she thought a medium van would be larger than the Renault Traffic Business we came with. I reminded her that the pictures of the van are usually displayed during booking and therefore she couldn't argue she was confused with van sizes.

After politely explaining to her how we operate, she agreed to pay for the second trip.
However, her behaviour changed, she spoke rudely to the helper and the helper complained to me. When I spoke to her about her rude language towards the helper she was disrespectful to me too.

At one point she shouted at me to bring the items in the trolley to the lift. I tried to explain to her all the items in the trolley had been taken to the lift and that the trolley was empty but she didn't want to listen. She kept shouting and arguing. I had to go out and bring the empty trolley to show her. At this point she kept quiet. In fact her behaviour was appalling.

I managed to finish her job nonetheless. The extra half hour spent was added and together with the second trip amounted to about £65. And before I left, I did speak to her that we always love to leave our customers satisfied and apologised even though I couldn't find where we did anything wrong.
Regards,
Kevin

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Had very good service from Kevin. Would use him again in the future.

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent driver, extremely helpful and great chat.

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Very professional , no damage accured, smooth move. Thankyou

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Kevin was great, we had a good laugh

7 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Very helpful and polite. It would have benefitted us if he was carrying straps and blankets however. But I overall very good service.

8 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Fast and efficient

8 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

After my original driver canceled on me at 11pm the night before my move, Kevin still arrived at 9am the next morning ready to help me move. He is a hard worker and very kind.

8 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

8 months ago

Driver was not on time

Didn't have straps and blankets

Driver was not respectful

8 months ago

Driver was on time

Had straps and blankets

Driver was respectful

8 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Move was smooth And driver very helpful.

8 months ago

Driver was not time

Had straps and blankets

Driver was respectful

3 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Kevin was delightful and did the job in time allotted with 5mins to spare . He could have lingered for the extra half hour payment. So very impressed.

He called to say he would be a few minutes late, which was good service. He worked very hard and was very helpful.

3 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Extremely punctual and helpful, had booked a 2:30h slot but they were so efficient that we managed to complete the move in under 2 hours. Would definitely recommend their services and use them again.

3 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Kevin was amazing. He arrived early! He phoned before he arrived! He helped load and unload and was very very helpful all the time. I would recommend Kevin and would definitely use again when I need a Man & Van. Thank You!

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Perfect service, very pleased and will use again, thank you

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

I can’t remember if I paid a deposit or not - so ended up paying all in cash. Did I?

4 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Well behaved and responsible person.

4 months ago

Driver was not time

Didn't have straps and blankets

Driver was not respectful

Driver was two hours late, albeit he called to say he would be "a bit late". I don't feel my furniture and boxes were treated with enough care and as a result my washing machine got damaged while in transit. I do not recommend their services at all.

Driver's response:

Hello Team,
The customer's comments about the job were laced with lies. I called the customer to inform her that I would be late due to the customer from my previous job needing two trips. She accepted. I kept her updated on the traffic situation till I got to her address.

Regarding the straps and blankets, we had both and they were used. The washing machine she stated was broken wasn't true. It was delivered to her without any issue. If there was a fault with it, it must have happened in their hands.

I believe the customer may not be able to provide an honest review of this job because she did not take part in either loading or offloading the items. She was also not in the collection address. It was her partner that that was there.

Apart from turning up late, which I learnt she was duly refunded for, there was no issue with her job and any grievance she has might be wrongly directed.

4 months ago

Driver was not time

Had straps and blankets

Driver was respectful

The move was fantastic & he was a great guy. Understanding & patient really met our needs when moving our belongings. Would 100% recommend.

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not time

Had straps and blankets

Driver was respectful

Kevin was a bit late, but did give Mr a call to let me know. When he arrived, he did a great job -- he was very careful with my things and worked quickly.

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not time

Had straps and blankets

Driver was respectful

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was on time

Had straps and blankets

Driver was respectful

4 months ago

Driver was not time

Had straps and blankets

Driver was respectful

Driver was friendly and polite, but he was 30mins late.

CMV response:

We would just like to point out that Projex Delivery & Removals were replacement drivers following the original driver's rejection of this booking, so they are not responsible for the delay.

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Amazing service! I was very pleased and happy with my service. They were both very kind and made the moving process a breeze. Thank you!

5 months ago

Driver was not time

Didn't have straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Kevin was great. Arrived exactly on time and after determining what I had we got straight down to loading with consideration for what I had, breakables etc. Kevin drove safely across London, avoiding congestion charges where possible. Off loading was just as easy, we both made light work of the load. Very efficient and would definitely recommend. 5 stars!!

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Maybe it would be better if you charged the congestion charge at the moment of the booking? But the service was very nice. Thank you.

CMV RESPONSE: Thanks for your positive review! The London congestion zone fee is a government tax, and cannot be included within the quotes. However, we do display an informative sign on the quotes page, and we are always happy to check if your address is inside the congestion zone.

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Fantastic service from Kevin. Highly recommended- thank you!

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Was very organised and professional.

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

The driver arrived slightly late due to traffic diversions but it actually suited me well as it was a very last minute move and I needed time to pack. The assistant arrived early and helped me tape the boxes together so that was really helpful. Both driver and assistant were friendly, polite and got the job done well within the booking slot.

5 months ago

Driver was on time

Had straps and blankets

Driver was not respectful

I didn't have a lot of confidence in the driver's ability and I felt more care could have been taken. He disputed the number of staircases, first saying there were 5, then 8, then charged me for 6 (which I disagreed with). Broke a lampshade when trying to remove a bedframe, then pretended to not have noticed (it was a paper lampshade and made a tearing noise).

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent service, could not have been any better. Both driver and helper were quick, efficient and very pleasant. When next moving I hope to be able to select them again as they made the whole move so much easier, 5 stars!!

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Kevin was fantastic, we did the job quickly and he helped out as much as he could with getting the sofa into the house even though it was very troublesome. He was incredibly patient throughout!

5 months ago

Driver was not time

Had straps and blankets

Driver was respectful

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Fantastic service, friendly, helpful and quick whilst being careful.

5 months ago

Driver was not time

Didn't have straps and blankets

Driver was not respectful

My driver is currently over 1 hour late. Will not use this company again

5 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Very helpful pleasant to talk to really nice man

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was not time

Had straps and blankets

Driver was respectful

Driver was 2.5 hours late due to a previous job, which disrupted our whole day plan.

CMV response:

We are very sorry the driver was this delayed to your booking, of which we were unaware. We do have a lateness refund policy which you will find attached to your email booking confirmation from which you will see that you are certainly due a partial refund for this.

6 months ago

Driver was not time

Had straps and blankets

Driver was respectful

Our driver was very late but that was due to a previous delivery. He was very courteous and kept us updated the whole time

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Efficient and friendly.

6 months ago

Driver was not time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Very respectful helpful and professional thank uou

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent work!

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Awesome guy, great conversation, the move just flew by!

6 months ago

Driver was not time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

I did not have a lot to move so the blanket and strap were not a must. They might have been for a bigger job.

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

The service provided was excellent. Nothing was too much trouble for the driver and he moved us across London whilst also providing an informal tourist trip! We had to ask for the journey to be moved forward a day at late notice and again this was immediately accommodated. Thank you.

6 months ago

Driver was not time

Didn't have straps and blankets

Driver was respectful

Although the driver was on time, he did ring to say that he was running behind. I can't remember seeing any straps in the van. I was invited to check to see that the van was empty when they left so they may have already wound up out of sight. (Although it was a rental van)

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Extremely pleased with the efficient and friendly service. Would happily use these guys again. Thanks for making the move go smoothly

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Arrived early with smile on their face, very respectful, hard working and pleasure to work with

6 months ago

Driver was not time

Had straps and blankets

Driver was respectful

The Driver was excellent. I cannot praise this company enough. Thank you so much for making my move run so smoothly. I will def recomend you to family and friends and on social media if anyone needs to move.

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

The driver did a great job, was very helpful and easy to communicate with. Would recommend this service to anyone!

6 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

6 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was not time

Had straps and blankets

Driver was respectful

7 months ago

Driver was not time

Didn't have straps and blankets

Driver was respectful

Driver was 24 mins late plus wardrobes was not wrapped in blanket but was strapped down so the side of wardrobes got marked

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Reslly really good

7 months ago

Driver was not time

Had straps and blankets

Driver was not respectful

Arrived at 9pm instead of 7.30pm. Rushing me, telling me he does not have time when I told him about lift procedure.,does not listen to instructions as per health & safety procedure with the lifts. Came accross as argumentative and aggressive. Surprisingly was willing to do the second trip which was a qauter of his van after 11pm, I noticed that the van was not full in the 1st place it was the way they packed things. Was surprised that my possessions did not fit the size of the van when I don't have furniture. It became clear they were not packing and made any effort to create space., had to do 2 trips., he left with £65.00 extra for the extra mile and additional load according to him. I was not particular about costs but just the way he conducted himself., he later realised he was wrong and apologised although still told me he's been doing the job for a long time he has no recognition for customer satisfaction.

Driver's response:

Sindi's job came as urgent job with a request for driver to update with new ETA. I updated her accordingly and she was fine with that. I had one helper with me from our previous job and I pleaded to him to help us load her items quickly. Remember Sindi didn't book for a helper. I asked her to show me all her items to be able to load them appropriately and she showed me where they were. With the help of the helper we were able to load the items. Just as I told her the loading was complete and we were ready to leave, she told me she had other items upstairs. I went upstairs and saw large quantities of items and I told her the items wouldn't fit in the medium van which she booked. The quantity was suitable for a large van. She suggested I do a second trip. I accepted this but informed her she would have to pay for the extra mileage charge, which from the calculation was about £22. This was when the problem started. She argued that she didn't have to pay extra.

Her argument was incoherent. At a point she stated that she thought a medium van would be larger than the Renault Traffic Business we came with. I reminded her that the pictures of the van are usually displayed during booking and therefore she couldn't argue she was confused with van sizes.

After politely explaining to her how we operate, she agreed to pay for the second trip.
However, her behaviour changed, she spoke rudely to the helper and the helper complained to me. When I spoke to her about her rude language towards the helper she was disrespectful to me too.

At one point she shouted at me to bring the items in the trolley to the lift. I tried to explain to her all the items in the trolley had been taken to the lift and that the trolley was empty but she didn't want to listen. She kept shouting and arguing. I had to go out and bring the empty trolley to show her. At this point she kept quiet. In fact her behaviour was appalling.

I managed to finish her job nonetheless. The extra half hour spent was added and together with the second trip amounted to about £65. And before I left, I did speak to her that we always love to leave our customers satisfied and apologised even though I couldn't find where we did anything wrong.
Regards,
Kevin

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Had very good service from Kevin. Would use him again in the future.

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Excellent driver, extremely helpful and great chat.

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Very professional , no damage accured, smooth move. Thankyou

7 months ago

Driver was on time

Had straps and blankets

Driver was respectful

Kevin was great, we had a good laugh

7 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Very helpful and polite. It would have benefitted us if he was carrying straps and blankets however. But I overall very good service.

8 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

Fast and efficient

8 months ago

Driver was on time

Didn't have straps and blankets

Driver was respectful

After my original driver canceled on me at 11pm the night before my move, Kevin still arrived at 9am the next morning ready to help me move. He is a hard worker and very kind.