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Color LaserJet CP2025

I have an HP Color LaserJet CP2025 printer. The Status of the printer is "No Toner/Ink". However, I have replaced low ink toner. I still continue to receive this message. Unfortunately, I'm not able to print either. I'm guessing because of the Status message.

Furthermore, I printed a Supplies Status Page. Each catridge is at 50% or higher.

Re: Color LaserJet CP2025

same problem using the cp2025 installed on a Windows 7 computer. printer runs out of toner, Windows 7 gets that message, toner is replaced, printer works fine for other users - other Windows versions. on the Windows 7 computer, the printer status page - that shows documents waiting to be printed - in the title bar - shows NP18D7988 (HP Color Laserjet CP2025dn) - No Toner/Ink. Only way I have found to get rid of that message is to uninstall and reinstall the printer.

Re: Color LaserJet CP2025

I too am having the exact same symptoms. I replaced the black toner cartridge in my CP2025, and my Windows 7 computer is reporting the status as "Printer: No toner/ink" Oddly enough, only the Windows 7 machine see that as the status. The Windows Vista machine can still print fine, as can the Windows XP machine. I would imagine that it has something to do with using a Universal Print driver in Windows 7. HP, please advise!

We are having the same problem here with Windows 7. This machine printed a document, the toner was low. We replaced the toner.

Now we cannot use the printer it is always in a "Printer: No toner/ink" state when in fact there is toner. Other machines on the network can print just fine. Status on the printer is also showing no problems.

The driver is useless on Windows 7. HP has failed with this one. That aside, I found in my case I could go into the printer's properties and create a new port. I'm using my HP2025 over the network so I created a new standard TCP/IP port with the printer's IP address. As soon as I hit apply it started printing. This redirects the printer from the flawed UPD port to a real IP "port"

HP really should put more effort into their UPD design on Windows 7. I can't say enough about how horrible it is.

Only solution I've found is go to Devices and Printers, delete the printer and reinstall it. Only takes a couple of minutes. There may be other settings in the Networking options on the printer that would solve the issue once and for all, but I don't want to experiment and risk losing connectivity altogether.

Re: Color LaserJet CP2025

While the OP could have been a bit more clear on the origin of the error message, the first reply might as well not have been posted.

There is a reference to "No Toner/Ink" which comes from Windows itself (Windows 7 and Windows Server 2008 to name two) and the is due to the virtual port created by the UPD installer. I had this issue with only some of the HP LaserJets in my deployment as these were the first printers of each model set up using the UPD wizard and the additional printers were set up manually in which case I manually created the TCP/IP port.

Creating a new TCP/IP port for the printers that had this error message resolved the issue and all printers are now working well.