Expert in designing User Interfaces call flows and set up business logic to create high fidelity simulations by using IVR tools, Vocab tool, and Activity tool.

Expert in creating RTM (Requirement Traceability Matrix) in multiple projects and provide recommendation for meeting gap between BR’s and FR’s.

Possess a rooted knowledge of PMBOK, BABOK and ability to implore various negotiating strategies to gather resources for project implementation and in-depth data analysis background and Strong experience in coordinating Joint Application Development (JAD) sessions and interviews to converge towards a design acceptable to the customer and feasible for the developers.

Interacted regularly with development team, Front door, database designer, system administrator and the senior management to meet the deadlines of Project milestones.

Confidential , Warren, NJ System Analyst /IVR AnalystConfidential is the largest wireless telecommunications provider in Confidential provided wireless services to 131.9 million subscribers. They manage 5 million calls per day. As a part of IVR system analyst team I was involved with multiple concurrent projects of their yearly ER (Enterprise release) and MR (Maintenance Release), most of which are at different phases of the SDLC.

Responsibilities:

Attended meetings with business sponsors and CAM to understand the business need.

Sent XML response request to identify all API calls between system to system

Attended project kickoff meetings and created all functional specification approach.

Tracked and maintained project plan items to ensure timely completion of tasks by contacting task owners and escalate to business or development leads if necessary.

Designed/managed IVR system flows in MS Visio based on business requirements and reviewed approach with internal team and sponsors to ensure business expectations and commitments were met

Attended Tri-weekly meetings with management team to review outstanding issues and track business plan items and used Microsoft SharePoint to update and share project documentation and updated all the changes into project portfolio to update activity of the project to front door.

Acted as point of contact to assist in issue resolution and determined feasibility of provided business requirements and document IT implementation plan for development and QA teams.

Provided support to QA and business teams during system and user acceptance testing phases to ensure functionality of call flow design.

Synchronized meetings with CAM’s through Microsoft Outlook and Responsible for distribution of executive level status reports and Maintain contact and distribution lists. And communicated with team members and business leaders to develop and understand operational metrics.

Worked with business sponsors and the legal team to reserved and finalize the verbiage

Worked with multi-cultural team to get Spanish translate version of the verbiage and approved the verbiage and analyzed customer behavior and conducted activity path analysis created KPI report to understand customer need and updated DNIS Routing tab

Confidential , Princeton, NJ Business AnalystConfidential is the world’s largest asset management company and a premier provider of global investment management, risk management and advisory services. The Institutional Web Site project aim was to combine all of their Institutional Sites onto a single platform and provide a consistent overall web experience for client users, third party consultants and record keepers.Responsibilities:

Followed and applied agile methodology in defining problem, gathering requirements, business modeling and communicating with the technical team for development of the system and used JIRA to enter all user stories as product backlog items.

Interacted with SMEs to enhance understanding of the Asset management, portfolio management and risk management.

Performed current state analysis and created Business Process Design Document (Business Process Model) to document “as is” business process and “to be” business process

Created Use Case Diagrams, Activity Diagrams and UI prototypes.

Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.

Facilitated Scrum planning meetings to coordinate between product team, development team and QA team and managing schedules while working with multiple teams.

Confidential, Polaris Pkwy, OH Business Analyst Confidential is a leading global financial services firm in investment banking, financial services for consumers, commercial banking, and asset management. The primary objectives of this project was to Implement a document management system to replace their paper based systems in order to improve the efficiency of various processes to get a solid workflow engine to share and secure information with their Portfolio Management system (PMS) and Client Relationship Management (CRM) system.Responsibilities:

Directly interacted with the users to determine the requirements and prepared User Requirements Document (URD) and Functional Requirements Document (FRD).

Developed a Traceability Matrix to keep track of the Requirements, Use Cases and Test Cases and Created and maintained data mapping documents.

Performed extensive Gap analysis to determine the risks and assisted the PM in budget and resource planning.

Assisted the development team with design and development of the application, provided usability metrics collected from user surveys.

Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application development.

Used power point presentations for conduction walkthroughs with the stakeholders.

Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.

Resolved bugs with developers and wrote the software development plan and held meetings with the developers and forwarded Information and documents to them.

Acted as liaison between the senior management and different teams with effective presentations to achieve best results and Reported status to project management and project owners on a weekly and monthly basis.

Confidential, Flemington, NJ Business Data Analyst Confidential is one of the largest independent brokerage firms in the Confidential. The firm offers technology, training, infrastructure, and research, as well as stocks, bonds, mutual funds, annuities, insurance, and other investment products and services. The project objective was to expand and enhance current system to accommodate Global Trade Repository to identify trades from all Order Management Systems to generate daily trade report based on all recent trade data to use enterprise wide within the Organization.Responsibilities:

Interacting with the SMEs and stakeholders to get a better understanding of client business processes and gather business requirements.

Conducted walkthroughs with the different department heads to have a deeper understanding of the requirements.

Interact with Technical team and create Functional Specifications from the Business Requirement. Whole application was developed using agile methodology.

Created both high level use cases and detailed use case specifications to explain the system’s interaction with the users and constantly helped development team in understanding the trading process when the trade is initiated by equity trader.

Developed Use Case Diagrams and created the data mapping document

Wrote SQL statements to extract data from the tables and conducted data mapping.

Created ad-hoc report such as, position by country report, net performance report, project status report and Work with the architects to arrive at the right logical data modelling.

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