Renewals Negotiator - West London

The Renewal Negotiator position is pivotal to maximising existing business whilst continuing to encourage repeat and loyal business by driving, negotiating and renewing on-going tenancies within the property portfolio whilst adding value to the Landlord's experience.

The Renewals Negotiator is very often the first person to contact the Landlord and Tenant since the tenancy began, so excellent customer service is key. They must take responsibility for leading negotiations within tight time scales in a proactive and positive way in order to maximise revenue for the business.

This is a fantastic position and would be perfect for a lettings negotiator who would now like to be in fast paced office based role and wants their weekends back!

THE RESPONSIBILITIES OF A RENEWALS NEGOTIATOR:

Negotiating tenancy renewals by liaising with both Landlord and the Tenants three months prior to the tenancy expiry date

Seeking to achieve optimum tenancy terms for the Landlord to maximise their yield with long term secured tenure and rental increases

Providing exceptional customer service and offering professional advice to clients on market conditions

Working closely with the front offices to gain knowledge of the changing markets which will be used as a negotiation tool with Landlords

Drafting, issuing and following up on all on a renewal documentation in a timely manner

Confirming end of tenancy details with Landlords and Tenants, ensuring various departments are aware and serving end of tenancy notice where necessary

Upholding department service standards

Delivering key performance measures to achieve personal and team targets

Effectively build and maintain relationships with Tenants and Landlords to encourage repeat business

Maintaining up to date notes of all correspondence on the internal system at all times

SKILLS & EXPERIENCE REQUIRED

Excellent communication and customer service skills

Personable with a confident phone manner

Acute attention to detail

Strong administrative and organisational skills

Letting experience preferable

Ability to work under pressure and to deadlines

Strong negotiation skills

Target driven and motivated

Enthusiasm and drive with strong team ethic

Strong business acumen and commercial thinker

Creative thinker and innovator

This exciting role has an OTE of £40,000 - £45,000 PA and they are ideally looking for someone to start as soon as possible.

Please do get in contact if you are interested in hearing more about this role.