Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact center. inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS).

inContact makes it easy and affordable for organizations around the globe to create stand-out customer experiences while meeting key business metrics. inContact continuously innovates and is the only provider to offer a complete customer interaction platform in the cloud that is flexible, scalable and reliable for enterprise, small business, government and business process outsourcers. inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.