Please note that your eCare account was disabled last year when Customer Connect was launched, and we ask that you re-register your account in Customer Connect by visiting the new Customer Connect portal at https://payments.cityofnewarkde.us. Please be sure to have a valid, active e-mail address and your most recent utility bill handy during registration. You will need both as part of the account validation process.

We look forward to your feedback and we are happy to assist you throughout this transition. Please feel free to contact us at 302-366-7000 Monday through Friday should you need any assistance during the enrollment process. Service by phone is available 8:30 a.m. through 4 p.m.

The City utilizes a Newark banking branch for all banking activity, while utility payments are directed to the regional lockbox address above to ensure they are processed in a timely manner. The Payments and Utility Billing Department is open to accept walk-in payments Monday through Friday, 8:30 a.m. - 5:00 p.m.