• During this time, contact center hours will be 8 a.m. - 5 p.m. CT, Monday through Friday.
• We will continue to pay annuities and insurance claims as usual.
• We will continue to accept payments through the drop box at the front of the building.
• We will conduct personal retirement counseling sessions by phone. If you scheduled an in-person counseling session, verify your phone number in the confirmation email we sent. If needed, log in to ERS OnLine to update your number.
• You can do many things with your ERS account, 24/7, through self-service ERS OnLine.

Checking on TexFlex

Checking on TexFlex

One of the benefits of being a TexFlexSM participant is that you can save money for expenses you know you’ll have throughout the plan year for health care, dependent care and/or commuting–or all of the above–and lower your taxable income in the process!

Pre-tax payments benefit you! In FY19, for example, pre-tax payments for health insurance premiums and to TexFlex FSAs resulted in estimated combined savings of $132 million in federal taxes for participants. (See Fiscal Year 2019 ERS at a Glance.)

Find out how much is left in your TexFlex account

If you want to see just how much you’ve set aside in your flexible spending account (FSA) and how much is left, log into your TexFlex online account. (Please note: If this is your first time accessing TexFlex’s online account services, you will need to register.) Then, click on the account you want to review. Or, you can call TexFlex Customer Care toll-free at (844) 884-2364, Monday-Friday, 7 a.m. - 7 p.m. CT.

Because we’re about mid-way through the plan year, now is a good time for you to think about how you will use your remaining TexFlex funds. Keep in mind that you have to incur all the expenses for your dependent care FSA account by November 15 (the end of the two-and-a-half month grace period after the plan year ends). For the health care and limited FSAs, you can carry over up to $500 when the plan year ends on August 31. You will forfeit any amount over $500 left in those FSAs after August 31.

Even with the health care and limited account carryover, if you’re worried that you might have to forfeit funds on September 1, don’t forget about FSAstore.com, which sells thousands of useful health care FSA-eligible items. (Please keep in mind that not all the items available are eligible for limited FSA funds.)

You can use your TexFlex debit card to pay for qualified health expenses from your health care or limited FSA (you cannot use a TexFlex debit card for dependent care expenses), but be sure to keep your receipts. You may be asked to confirm a charge on your card. (For more information, check out "How to validate your TexFlex purchase.")