Disponibilidad

1 evaluación

House is good but having common kitchen and also no doors for bath. Too much concentration on additional charges rather than explaining how to use the facilities.

Respuesta de N1:

Hi Vinil, Anuradha and greetings to your energetic 6y girl and 1.5y baby girl.( I hope she finally doesn't cry and scream all day by now). I am totally shocked to read your review as you did wrote me that your family enjoyed their stay and had a good time in our house. In fact Your booking was the first "instant booking" done accidentally for this family Suite and I regret so much that this instant booking was done without me personally had a chance to review your request beforehand. I intensionally did not leave you a review because I was trying to be kind. During your stay we had other 2 young men who are here for 3 months biz training.Although they did not really use the kitchen often and they were seldom home but since Anuradha was literally all day in the kitchen. I really do not understand your complaint about the shared kitchen. This Family Suite basically is modern designed Suite which combined 1 big bedroom and 1 luxury big bathroom. There is a small corridor in between these 2 rooms and it gives a good distance between the bedroom and the bathroom. It's intentionally designed to have no door. Regarding the additional charges which are for extra housekeeping service/laundry service which we stated very clear here. However, we did not charge you on the extra 5 hours cleaning fee after you checked out( which we are entitled) . We gave you free Taxi drop-off service. We did not charge you all the broken items which not all of them can be replaced. I have 2 small kids myself therefore I do have extra patience and understanding towards what your kids did in our house especially when they had be kept too much time in the house rather than going out for more fresh air. ( regarding "explain how to use facilities"/ 2 days after you checked in we left for one week off the country but before we left we did check with you and you confirmed everything was perfect. After our holiday we again checked with you/Anuradha and we answered all her questions. )
Last but not least, put it this way, if I did leave you a review here, sad but true that I can guarantee no host would be happy to experience what I had to experience.
Nevertheless, we wish you and your family all the best!