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Payments

Please pay within 2-3 days of your purchase. Your order cannot be processed and shipped until payment is received
If you need more time, just convo me to let me know you would still like to place your order : ).

Greetings from Mexico
Karina n_n

Returns & exchanges

I gladly accept returns and cancellations

Contact me within: 5 days of delivery

Ship items back within: 7 days of delivery

Request a cancellation within: 12 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

If your item arrives damaged, or you've received the wrong item, please contact me immediately to set up a return. I accept returns on a case-by-case basis, and must receive notice of an issue within 2 days of your item's delivery date.

EXCHANGES
If your item arrives damaged in the shipment, I am happy to send you a replacement! Please convo me providing pictures of your item to arrange a shipment.

RETURNS
I accept returns on a case-by-case basis, and must receive notice of an issue within 2 days of your item's delivery date.

Original shipping costs can not be refunded, and return shipping is the responsibility of the customer.

CANCELLATIONS
If for any reason you wish to cancel an order you placed with Kookies Love by Kary, please be sure to contact me within 12 HOURS of your purchase date. Most in-stock orders ship within 1-2 days, and made to order items are often started within 24 hours of purchase, so please convo me as soon as possible - as once your order is shipped or sculpted it cannot be cancelled.

LOST MAIL
It is very rare, but in the case that your small treats do not make it your home. Within 45 working days of your shipment date, contact me as soon as possible!

Please note , a lost parcel is one that you ' Have not received, and must read as so in the tracking. If your parcel delivered reads as Correos de Mexico will not Investigate any further, and I must go by the tracking information .
the money paid will not be refunded, but will be sent a new package as soon as possible.

Your order is safe in Karys Kawaii .

If this occurs the remote possibility that it was lost would send a package to you completely free of charge :) .

Shipping policies

Items are shipped 1-5 business days after payment is received. Some items are made to order and may take longer. Please check each listing for its specific processing time. If you need to rush your order, please convo me for availability!

INTERNATIONAL
International customers please check your country's customs fee information. Buyers will be responsible for paying any fees that may be incurred due to import tax.

International orders are shipped by Airmail ( Correos de Mexico ). Most packages arrive within 5 weeks, but can vary. Please allow up to 8 weeks for delivery.

All items are perfectly well protected and shipped individually cellophane bag and covered by bubble plastic and other materials to prevent damage on the way to your hands !!

All orders include a surprise gift according to the amount of the purchase :)

Additional policies

Every item in my shop is completely handmade by me, using no moulds or guides. Because of this, every charm will vary slightly and exact repetition is impossible.

Most pictures are an example of the first charm I made of that style, the actual item you receive may have subtle differences : ) They may even be better, everything is handmade always with love, care and patience for you.

It should be noted these items are not toys and should be treated with care!
Due to the small sizing they are not recommended for small children so please use discretion when purchasing.

For wholesale prices, special orders or any questions you may have, please send a message.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.