If you provide all of the information requested and it is correct, Hotmailresets your password and sends it by e-mail to the address from which you sentyour request. As soon as you can gain access to your account, change yourpassword and your secret question.

>>> To change your secret question

1. Click "Options" to the right of the "Address Book" tab. The "Options" page appears.2. Under "Your Information", click the "Secret Question" link. The "SecretQuestion" page appears.3. Type your password in the box provided: below that, type your new secretquestion and its answer.4. Click "OK" to complete the change or "Cancel" to return to the "Options" page without changing your secret question.

Note: If you are using a non-English version of Hotmail, remember that you must type your password, like your sign-in name, in Standard English-based text.

Before you sign in with your new password, consider selecting the "Remember mySign-In Name and Password" option. Then when you quit Hotmail and return,Hotmail automatically signs you in and sends you directly to your Inbox.

Note: If you do sign in to your Hotmail account for 30 days or within thefirst 10 days after you set up your account, Hotmail marks your account as"Inactive." Your stored e-mail messages are deleted, and inbound messages arereturned to the sender. Your Passport still functions, and your Hotmail sign-in name is reserved.

Hotmail ensures your e-mail privacy by requiring that you use a password to gainaccess to your Hotmail account. Do NOT share your password with anyone, evensomeone claiming to work for Hotmail. Hotmail employees will never ask you toprovide your password to them over the phone or by e-mail.

Remember that MSN Hotmail also has comprehensive online help available--justclick "Help" in the upper right corner.

We appreciate the opportunity to assist you. We have reset your password to:كلمة السر

After you regain access to your account (الاميل@hotmail.com), pleasefollow the steps given below to change the password1. Click "Options" to the right of the "Address Book" tab.2. Under "Your Information", click the "Password" link.3. Input the new password and click OK.

Also, due to the security reasons we have deleted your secret question andanswer, I suggest you to create Password Hint Question and Answer so you can usethe automated password retrireview system. Click the “Secret question” link under“Your Information”

For your security and convenience, make sure that the answer to your secretquestion is:

>>> At least five characters in length.>>> Something only you know.>>> Not related to your password or member name in any way.>>> Unlikely to change over time.>>> Extremely difficult for others to guess, even if they see your secretquestion.

Some examples of good secret questions are:

>>> What are the last five digits of my credit card?>>> What are the last five digits of my social security number?>>>What is my mother's maiden name?

Hotmail ensures your e-mail privacy by requiring that you use a password togain access to your Hotmail account. Do NOT share your password with anyone,even someone claiming to work for Hotmail. Hotmail employees will never ask youto provide your current password to them over the phone or by e-mail.

Note: Your password is case sensitive, so be aware of any letters that youcapitalize.

Remember that MSN Hotmail also has comprehensive online help available--justclick Help in the upper right corner.

Sincerely,

Deepa M.

Your satisfaction with my Customer Service is very important to me. If youconsider your issue resolved, please click on the link below to let me know howI am doing. With your comments please include my name and ticket number (foundin this mail's subject line) to help me keep track of my performance