I sounds like the cutter is jammed. This most likely was caused by a some tape getting caught in the cutter mechanism or by a build-up of adhesive on the cutter blades. The noise is most likely the cutter trying to actuate and not being able to. The solution is to clean the cutter to remove any debris and adhesive. This is normally done by a service technician and thus requires sending the printer to Brady. You can get faster service that costs less by having the printer cleaned by Graphic Products. They provide a full cleaning and diagnostic service, and can repair many problems. You can contact Graphic Products at 1-888-326-9244. They are also very nice about answering any questions you may have about the GlobalMark.

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Just a (too late) suggestion: The cutter on the PT-7100 (and I think on every Brother Label printer that uses TZ tapes) has a replaceable blade. Sometimes just removing the blade and making sure the tape path is clear of gunk is all it needs.

System Error: 21:YZ
Problem Description: Failure moving Service Station
Corrective action: Try the following:
1. Switch the power off from the back of the product and disconnect the power cord. Check
the Primer Tubes. Reconnect the power cord and power on the product.
2. Make sure that the Service Station path is clear. Remove any visible obstacles (screws,
plastic parts, etc.) restricting the movement of the Service Station.
3. If the carriage has stopped over the service station, on the right side of the product, check
that the cutter is not activated. The cutter may be blocking the carriage over the service
station, preventing the service station from performing the movement correctly. The cutter
is on the left side of the carriage.
4. Perform the Service Station diagnostic test to troubleshoot the problem further. See
Service Station Test on page 102.
5. Replace the Service Station. See Service Station on pag

This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

Upon power up, does the machine move the carriage assembly from one side to the other?

Generally, any message like that means the belt has a few teeth missing or is worn. The belt drives the carriage assembly to and fro. If the machine detects a slow down or stop, it will have you check the printhead path for obstructions. If there aren't any, then 9 times out of 10 it is a worn belt. Check for little pieces of black rubber under the belt and encoder strip.

I have also seen 2 other fixes: a dirty encoder strip (the plastic strip with little hash marks on it) and a faulty cutter. But most of the time it is the belt.

the cutter has that bushing attached to act as a tire as it travels across the scan axis, these infrequently wear out and cause the carriage to basically drag the blade behind causing your uneven cut pattern, the cutter must be replaced. If you need direction on how to do so please contact me

Problem: The Printer does not detect the Reverse position of the cutter during initialization.
Either there is a scrap piece of paper obstructing the path of the
carriage that houses the cutter blade or more than likely impact on
the lower left side of the printer causing a bend in the metal that holds the Reverse switch.This switch will trigger a sensor telling the printer that the cutter has reached the Reverse position(left side)

The grinding noise is caused by the cutter carriage rubbing on the inner side of the door panel. The door panel shifted inward and is obstructing the path of the cutter blade.

Solution:Replace the door panel and check
for damage on the left side of the cutter blade path and bend the
metal piece to realign the switch so that the plastic carriage makes
contact when reaching the left side. Or replace the whole cutter blade assembly.Any replacement parts can be ordered from imagingspectrum.com.