Fifth Harmony have defended their security team after Brazilian fans accused one security guard of abusive behavior.

Videos circulating on social media show the security guard in question elbowing fans who were attempting to follow the band through an airport, as well as threatening two young female fans in a hotel hallway.

The group offered their side of the story in a note posted to Twitter on Monday (July 4). “We were there. The girl tried to come to Lauren and Dinah’s doors and the security we hired were with us speaking to us and making sure we were safe,” reads the statement. “We saw this girl...try and lunge towards Lauren’s room so she could get a note to her. The security guards who ushered her away and made sure she didn’t follow through were doing their jobs of protecting us."

The band noted that they’ve been especially careful in light of last month’s shooting in Orlando, when Voice singer Christina Grimmie was shot and killed at a meet-and-greet after a concert. “We can’t ever be too safe with our personal space and protection,” they wrote.

“We feel like sometimes you guys forget that there are only five of us versus hundreds of you,” said the note. “Our security team is set up and in place to protect us and our privacy when people go beyond normal boundaries."

The balance between pleasing fans and protecting your privacy is a tough one to strike. Some artists, like Justin Bieber, have gone so far as to cancel meet and greets out of privacy concerns, though it doesn’t seem like Fifth Harmony have similar plans at this point.