Management

About Us

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Ralf Ellspermann is the CEO of PITON. Ralf’s focus is to drive the company’s strategic direction and oversee all operations of the company. He has been working in the Philippine BPO industry since the company’s foundation in 2001. Ralf’s broad experience in delivering high performance inbound, outbound and back office solutions for leading mid-market enterprises gives him a unique perspective of the most pressing concerns of outsourcing executives and business owners today: quality, cost, return on investment, and scalability.

Ralf is an internationally recognized expert on business process outsourcing to the Philippines. He has served as a keynote speaker and industry analyst at leading international outsourcing conferences such as the Asia BPO Summit 2014 in Mumbai, India, 5th International Outsourcing Conference in Makati City, Philippines, and NASSCOM’s Annual ITES/BPO Strategy Summit in Bangalore, India. On February 13, 2014, Ralf received the prestigious “Excellence and Leadership in Outsourcing Award” together with the Global Outsourcing Leader of PricewaterhouseCoopers (PwC) at the BPO Excellence Awards in Mumbai, India.

Ralf studied International Marketing with focus on Japan at the School of Business (East-Asia Institute) in Ludwigshafen a. Rhein, Germany. He is a part of the Kienbaum Executive Consultants “High Potential Pool” and received a scholarship from the German Academic Exchange Service (DDAD) for his studies in Morioka (Iwate Ken), Japan.

Hazel Castillo is the Chief Operating Officer and focuses on streamlining and optimizing PITON’ operations in order to deliver consistent high-quality services for our clients.

Hazel has 8 years of business process outsourcing and multi-channel contact center management experience. Previously, Hazel was the Senior Operations Manager for one of the Philippines’ largest and leading BPOs. During her 5 year tenure with the company, Hazel was instrumental in consistently exceeding KPIs and for exponentially growing key accounts. Hazel joined PITON as the Director of Operations in June 2012. On February 1, 2013, PITON appointed Hazel to the position of Chief Operating Officer.

Ian McGowan is the Chief Marketing Officer of PITON for the UK & Ireland. In his role, he is responsible for managing all marketing and sales activities of the company in the assigned territory. Ian has 18 years of top-level sales and marketing experience. Prior to joining PITON, Ian was a business development manager for a leading UK-based customer service & tech support provider. His achievements include developing, closing and managing business opportunities with multiple Fortune 500 corporations, ensuring continual growth and profitability of all accounts.

Mienne Dungca serves PITON as Director of Human Resources and is focused on facilitating the company’s rapid growth. In her role, Mienne is responsible for all facets of human resources support including: recruitment, talent management, compensation, benefits, payroll, learning and development, communications, and strategic human resources support.