Here's a new video featuring Mark Lack , Manager Strategy Analytics & Business Intelligence at Mueller Inc.
Mark talks about the role Business Analytics Support played in upgrading from IBM Cognos Version 8.4 to 10.1.
More information at ibm.com/software/analytics/subscriptionandsupport that spells out many reason why you should renew your Software Subscription & Support. It gives you access to unlimited product uploads and technical support around the globe.

Here's a short video from the Electronic Support Team that demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support through the IBM Support Portal.
On November 13, 2012, IBM made significant updates to the user experience of its online problem submission process. This video reflects these updates.

With the release of SR 2.5 in November a new batch of videos has been posted on YouTube on the Electronic Support channel to help you get accustomed to the new functionality.
Using IBM Service Request to review PMRs from the web
IBM Service Request streamlined problem submission process
Using IBM Service Request on your mobile device

Submitted by Michelle Holland, Web Content Specialist, Business Analytics Support
The IBM Support Portal team rolled out an update of the Support Portal recently, implementing many new features and improvements. Here are a few of them.
The banner graphics that were previously displayed under each tab are gone. This brings the page content further up on all pages, making it more accessible to all users.
In the Product Selector , the find-as-you-type feature has been improved. Now when you type in part of the product... [Continue Reading]

The IBM Support Portal Adviser (SPA) is a search tool designed to help customers resolve issues they may have using IBM products. The SPA allows users to use natural language text searches against multiple sources and asks refinement questions along the way to better structure the query.
For IBM Business Analytics, this BETA tool has been tuned for IBM SPSS Statistics and IBM Cognos TM1 , but can be used with all IBM products . We encourage users of SPSS Statistics and TM1 to use the SPA to resolve issues and/or gain knowledge about these... [Continue Reading]

Submitted by Jennifer Raisig, Manager, STG Electronic Support Enablement (article originally posted here )
The IBM Electronic Support user experience team is currently recruiting clients to participate in design reviews and usability testing of future enhancements to IBM Support Portal, Fix Central, My notifications, Service Request, and other online tools.
There are several opportunities to share your ideas and provide feedback:
Drive requirements for the future
The IBM Electronic Support Client Advisory Panel meets... [Continue Reading]

It's now easier to see the latest posts from Twitter, forums and blogs and WIKIs using the Social Media Aggregator in Support Portal .
Simply click on the Commnuities tag in Support Portal and you'll see dynamically updated content as well as other links to Facebook and YouTube. The content is based upon your product list, so be sure to keep your list up to date.
The most recent content is listed at the top of each section. You can also flag, link and share any of the social media content.
And make sure you try using... [Continue Reading]

Submitted by David Stewart, BA Support Knowledge Editor
You have long had the option to translate content on ibm.com to one of the nine major languages supported by our n.fluent machine translation technology. Now that option has recently been made more useful by allowing you to select text from a document to see the original and translated text in a callout.
As seen below, the highlighted sentence within the root cause field is spot on (you'll have to trust me).
For many of you whose first language is not... [Continue Reading]

The IBM Support Portal was updated on February 21st with several new features that IBM clients requested.
The IBM Support Portal is your one stop spot for technical support resources. It gives you a unified, centralized view of all technical support tools and information for all IBM systems, software, and services worldwide.
Document search enhancements
Users who have signed in with their IBM ID can now filter search results by "all tags" and "my tags".
When displaying a list of documents, the "my tags" option shows only... [Continue Reading]

This video demonstrates how you can use filters to get the most relevant results when searching for IBM technical content. If you use a search engine such as Google, you are searching the whole Internet.
Add “site:ibm.com” to your search query to limit your scope to documents in the IBM domain. ibm.com is the most authoritative source of IBM product, solution, and service information.
If you use the IBM masthead search, you are searching all of IBM, including 4,000 distinct products and more than 10... [Continue Reading]

With notes from Patrick O'Connor, Communications Strategist for the IBM Electronic Support Adoption Team
Use the Software Product Compatibility Reports to quickly and easily generate custom reports about compatible IBM software combinations. To access the reports, go to the IBM Support Portal at support.ibm.com and then expand Support Resources in the right column and click Software product compatibility reports .
You can create reports about a product's compatibility with operating systems, prerequisite software and... [Continue Reading]

My Notifications in the Support Portal is not a new feature.
But, unfortunately, it gets little of the spotlight. It's not flashy. It's not social or in any cloud that I know of.
The thing is, it works .
It's reliable. It's on your schedule. It knows your preferences. The bottom line is that It helps keep you informed as to what's happening with your Business Analytics products.
Not too sure what My Notifications can do? Here's the blurb from the IBM Support web site -
... [Continue Reading]

The IBM Electronic Support user experience team is currently recruiting clients to participate in usability testing of upcoming enhancements to the IBM Support Portal . We are driving significant simplification into our website and want your feedback on our current direction.
We are currently recruiting clients to participate in a user-centered design review in August.
These sessions are typically 1.5 hours in duration and are highly interactive discussions with the IBM user experience and design team.
... [Continue Reading]

Submitted by Max Alvarez, Business Analytics Client Care
Some of us like picking up the phone to order a pizza and some of us like going online to submit the order. So which one is faster? Calling or online? The debate can go on forever, however, ordering online seems to be more convenient. With easy access to the internet via tablets and smart phones, most of us are constantly online. If you need support for your Business Analytics (BA) software, why not... [Continue Reading]

Tags

A tag is a keyword you assign to make a blog or blog content easier to find. Click a tag to find content that has been assigned that keyword. Click another tag to refine the search further. Click Find a tag to search for a tag that is not displayed in the collection.