Achieving

Highlights

Increased Productivity: By monitoring mobile workers’ job status and providing them with the correct equipment, productivity and efficiency have increased

Improved Reporting: Stakeholders can access reports in real-time and all in one location

Challenges

BT required a system which would allow them to track work being carried out by their mobile workers whilst updating the status and location of a plethora of expensive communications equipment across their 100,000 UK hubs.

Their situation presented certain challenges:

Employee and Asset Tracking: BT had no way of holding employees responsible for inventory. In addition, they were unable to map their communication hubs, making maintenance services inefficient.

Poor Stakeholder Communication: Top level visibility was compromised and management was often unsure of equipment and worker statuses. In addition, progress reports were not easily accessible.

Over-reliance on Paper Forms: Information filled out on paper forms was then re-entered by back office staff resulting in unnecessary double-entry of data.

Inaccurate, Late and Missing Data: Information such as equipment location and vital records such as service histories and the warranty status of each hub were sometimes unrecorded or inaccurate.

Solution: mWorkerCIS

A single, mobile, integrated system which gathers and supplies all required information to all stakeholders including the customer.

Before leaving the depot, workers can use the integrated bar code scanner to record inventory and ensure that the correct levels are on-board.

When on-site, workers use the mobile app to fill out customised forms that are assigned to them, eliminating double entry of data and reducing manual data entry errors.

Geo and time tagged reports are available to stakeholders in real-time or as soon as data connection is available.