Ordering Policies

Looking to place an order? Now you can take up to 3 months to pay it off with Lilly James Payment Options!

Guildelines are:

* Order online at www.lillyjames.com

*Place a 25% non-refundable deposit

*Once order is placed either online or by phone, we will contact you to setup your payments

*Once your order is paid in full, we will ship out your order. Shipping is FREE on any $150 or more + All Pre-orders

Orders $50 - $299 must be paid off within 1 month (up to 3 payments). Orders $300+ can be paid off in 1 or 3 months (up to 6 payments), the choice is yours.

You can either pay by credit card or by paypal. Orders placed with credit cards will be charged on weekly or by-weekly basis (we can customize individuals plans). We can also send a paypal invoice too. We do not offer partial shipments or price adjustments on our payment options.

You will be notified that payment is being processed. If we are not able to collect a payment in 5 business days from the first attempt, your LJ Hassle FREE order will be canceled and amount paid minus your 25% non-refundable deposit will be refunded back to your credit card. Your 25% non-refundable deposit may not be used toward any future orders.

You can change or cancel their order at any point. If you chose to cancel items from your LJ Hassle Free Payment order before it has been shipped, 25% deposit for cancelled items will be subtracted from your refund.

Any returns or exchanges will be processed according to our returns and exchange minus the 25% deposit on those items.

*Preorder*

Preorders are purchases that are made in advance of the item(s) being shipped. Once you purchase your pre-order, the order will be shipped once the it's in stock. Each manufacture has estimated delivery dates for each season collection but again it is only approximate dates. We have 3 options for Pre-orders. First, if you choose to pay in full, you will receive FREE shipping. Please use code "P100" Secondly, if you choose to pre-order but only put a 50% deposit down, then you will be re-charge the balance of the order once it is ready to ship and receive FREE shipping. Pleae use code "P50". Thirdly, If you choose to pre-order but only place a 25% deposit , then you will re-charge the balance of the order once it is ready to ship. Please use code "P25" at checkout. All pre-orders options have FREE shipping. If you pre-order item is in the wrong size or style, you may send it back within 14 business days of delivery. Cancelled pre-orders are a 25% re-stocking fee of each style/styles. If you have any questions regarding pre-order, please email us at lj@lillyjames.com.

In order to help as many customers as possible acquire Lilly James pieces, we will, at times, be required to place restrictions on quantities ordered. Please contact our office to find out if, and when, such quantity restrictions are in place.

*SHIPPING*

Lilly James currently ships to the United States, Canada, and most international locations. International rates will only be charged the actual shipping costs based on the size and weight of the package. International buyers will be sent an updated invoice after the sale.

All products are shipped via USPS Priority Mail, we will provide delivery confirmation after the item has shipped.

Shipping & Handling Costs:

Trunk Show Shipping is $5.00 in the U.S.

Direct Shipping Rates to the lower 48 states are as follows (subtotals shown are prior to any discounts):

Please allow up to 7 to 10 business days for your order to be processed and shipped by USPS Priority Mail.

Backorders

If not in-stock/backorder, please allow 3 to 4 business weeks for your order to be processed and shipped.

Order Cancellation

If you have a change of heart and wish to cancel your order, you must do so within 3 days of the date of the Trunk Show or within 3 days of an order.

Returns & Exchanges

Once order is received, you have 14 days to either exchange or receive a refund.

Lilly James is an UNPREDICTABLE design, and we trust you understand our slight irregularities, as they are not considered a reason for return. We are certain you will be delighted with your Lilly James purchase. But if you are unsatisfied please let us know and we will happily address your concern.

*ALL NON-DEFECTIVE RETURN/EXCHANGES MUST BE RETURNED WITHIN 15 BUSINESS DAYS OF THE DATE THE ORDER WAS RECEIVED.

For ALL returns, please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.

Mail returns to:

Lilly James

45155 Cass Ave

Utica,MI 48317

ATTN: Returns Department

Please note: We do not refund initial or return shipping and handling charges.

Items designated as FINAL SALE (50% off or higher) are not returnable.

Questions?

E-mail us Monday-Friday 8 a.m. to 6 p.m. Eastern Time and Saturday 9 a.m. to 5 p.m. at (lj@lillyjames.com) and we will be happy to assist.