Reservation Agent HRD

Reservation Agent HRD

Handle incoming calls from customers, insurance and fleet replacement representatives for bookings for all applicable locations. Will be trained in the HLES Insurance Replacement counter system, HIRS booking application, Excel and other related systems. Also make outbound calls for initial customer contact on Insurance Replacement authorizations in HLES as assigned by department Team Leaders. Backup of other phone departments may be required. Efficiently and effectively handling inbound and outbound phone calls with Hertz customers according to the call performance guidelines and SOP’s, answering customers questions accurately regarding rates and services related to insurance replacement rentals. Remaining signed in and available to take calls when scheduled to work.Maintaining acceptable attendanceExcelling in customer service and sales techniques Mandatory Requirements Educational Background:Minimum of High School Diploma or GEDProfessional Experience:NoneKnowledge:

Reservation trainingHRD industry specific training desired

Skills:

Good oral and Written communicationExcellent listening skillsExcellent sales and customer service skills

Preferred Requirements Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets