Noticeboard

EASTER BANK HOLIDAY

To provide extra support during this busy time, the surgery will be open on Friday 10th April and Monday 13th April

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Extended Access

Following a National Government initiative from 1stSeptember 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments.

Additionally a new on line digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. These appointments are available from 10am-12pm. Posters will be available in the surgery shortly; please click on this link for further detailshttps://www.qdoctor.io/

All practices across East Staffordshire are participating in this extended access. For further information please contact the surgery reception.

We also have clinics available on Mondays from 2pm-3pm and Wednesdays from 6pm-7pm. Please contact reception for more details

Patient Privacy Notice

Our Patient Privacy Notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. Further information can also be found on the NHS Digital website

FRIENDS AND FAMILY TEST

All GP practices are required to ask patients the 'Friends & Family Test' questions that will be monitored by NHS England on a monthly basis. The two questions are as follows:

How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

Can you tell us why you gave that response?

Please let us know how we are doing and answer these questions by clicking on the 'Friends & Family Test' tab at the right of the page.

NAMED ACCOUNTABLE GP

As part of our GP contact all of our patients have been allocated a named accountable GP responsible for their overall care. This is recorded as your ‘usual GP’ on our computer system.

This does not stop you from seeing any other GP at the surgery and will not affect the care that you are given.

If you would like to know who your named GP is, please ask at your next contact with the surgery.

MINOR INJURY SERVICE

We are able to treat some minor injuries here at the surgery. These include:

minor lacerations

bruises

removal of foreign bodies

minor burns and scalds

minor trauma to hands, limbs or feet

Please telephone the surgery and explain the nature of your injury to the receptionist who will give you an appointment time with a GP and/or nurse as appropriate.

Please DO NOT ‘walk in’ without telephoning first as we may not have medical staff available to treat you.

HAVE WE GOT YOUR MOBILE TELEPHONE NUMBER?

It would be really helpful if you could provide us with your mobile telephone number - if you have one. We may need to contact you urgently about an appointment or medical matter. We send text reminders out one working day before booked appointments to those patients with a mobile number recorded. If you prefer NOT to receive text messages from us please let us know and you won't be sent any - even if we have your mobile number recorded in order to contact you in an emergency. We are hoping that this may help to reduce the high number of wasted appointments we have - an average of 99 appointments a month are wasted equating to around 18.5 hours of clinical time.

CQC

We recently had an inspection by the CQC and received a rating of Band 6 which is the highest grade. Please click on the CQC report button on the right hand menu to view the report.

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page and complete the online form. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

There is full access for disabled patients at the surgery.

CCG

*A group of 19 GP practices working together to commission quality healthcare services on behalf of the local patient population. Further information about the CCG can be found http://www.eaststaffsccg.nhs.uk/