Terms / Conditions / Limits of Liability

In business since 1985.

Terms / Conditions / Limits of Liability

PAYMENT FOR SERVICES:
AA Window and Gutter Cleaning collects payment at the time of service by credit/debit card
or check. Payment by any other terms must be arranged prior to
service with the office. Late fees are imposed on accounts after 10
days.

ORAL CONTRACTS: It is
customary in our industry to discuss, agree, and come to terms over
the telephone or in person. Our staff uses standardized language to
describe our services and record notes from these conversations in
order to schedule and dispatch technicians. If requested, we are
happy to email these details to you for clarification.

WINDOW CLEANING is
performed by trained technicians with professional tools and
conventional methods. Window cleaning is generally defined as
wetting the surface of the glass, scrubbing it with a mop and
cleaning solution, and then using a squeegee on the surface.
Pollution, hard water stains, building run-off and corrosion can
reduce the clarity of glass, and this clarity cannot be restored by
these conventional cleaning methods.

CONSTRUCTION, REMODELING,
PAINTING, AND OTHER DEBRIS and/or abrasive materials on
the customer's property will often leave windows with significant
debris upon the glass that requires the use of a mop, squeegee, and
razor blades to clear. Quick & Clear, Inc., doing business as
"AA Window and Gutter Cleaning", uses industry standard tools
manufactured specifically for professional window cleaners and uses
those tools in a professional manner. Most customers are elated
with their clean windows, but occasionally some scratches are
discovered after the windows are clean and able to be seen through
clearly. The expense of repairing or replacing these windows
presents such a liability that AA Window and Gutter Cleaning
chooses not to work for Customers who will not indemnify and hold
harmless AA Window and Gutter Cleaning.

STORM WINDOWS are
removable panels of glass installed over the original windows for
added insulation purposes. In order to clean these windows, it is
necessary to remove, clean and put back the storm panel. There is a
risk of the glass cracking in the process of lifting, prying and
pulling in order to loose the window from the frame. AA Window and Gutter Cleaning staff has
been cleaning these storm windows for many years with relatively
few incidents of breakage and most often there is a favorable
outcome. Occasionally there is a window that does crack during the
removal process or reinstallation. The expense of repairing or
replacing these windows presents such a liability that AA Window
and Gutter Cleaning chooses not to work for Customers who will
not indemnify and hold harmless AA Window and Gutter
Cleaning.

GUTTER CLEANING is
performed with the intent to satisfy the industry standard of
clearing debris from gutters and downspouts to facilitate the
evacuation of rainwater from roof areas. In addition to safety
gear, we often use hand tools, blowers, and/or a water hose to
effectively remove debris that is blocking the gutter. In areas
that are directly in the view of the homeowner (i.e., gutters below
an upstairs window or a low gutter along a sidewalk) we will
endeavor to raise the standard to improve the homeowner's view of
the interior of the gutter. Trying to accommodate this "aesthetic
view" standard in all gutters is counterproductive to homeowner's
interests in the areas of economic cost and water conservation. In
addition to these areas, if we wash the inside of the gutters, it
is possible to wash grit and fine debris down the drains that would
not otherwise end up in the underground drain system.

AA Window and Gutter Cleaning CAN ONLY GUARANTEE that your
gutters will be completely clear on the day that we clean
them. Gutter cleaning is a task that needs to be done
periodically to prevent water from overflowing the gutters in ways
other than the natural design of the gutters. How often this gutter
cleaning should occur is a function of how many trees are around
your home and your budget. Due to the constant changes in weather
and large amounts of organic debris that are in our environment,
debris can enter a gutter and clog downspouts on any given day.