Do you know that the Better Business Bureau is a privately owned, non-profit business?

I’m so surprised that I didn’t know this. I thought they were a state-regulated department, like the Consumer Protection Agency. Businesses join the BBB and that is where their income comes from. Now, I am wondering how they can be impartial if a consumer files a complaint against a BBB customer (business). Smells kinda fishy to me, and a lot of scams work like that.