We do our best to provide our services in maximum quality if you have any problems with our products, services or simply have a questions, please, do not hesitate to contact us. We always try to respond to your inquiries in the shortest time possible. Support is NOT available for sites containing objectionable content including but not limited to WAREZ, adult/pornographic material and products/services illegal in Turkey. JOOMLATEMA.NET will be sole arbiter of what it considers 'objectionable content'.

Our support is partially provided during the official (public) holidays.

We provide a multi-language support in 2 languages; English and Turkish. Also, our approach for support is multi-layered to meet as many customer needs as possible.

Support variations:

Normal Priority

No Support

Extra Paid Services

Normal Priority Support

Support for customers who purchased paid product or services from us. Please note that the answers to these support inquiries may take up to several business days. Generally, we answer such within 3 business day, but it is dependant on our actual capacity. There is no guarantee on the response time.

HOW TO GET IT

Visit our Forum system register and start a new thread for corresponding product.

No Support

Support is provided only to paid downloaders or subscribers. We have created a cheap (9.99 USD) download price, which gives you access to our Support Forum System with the Normal Priority as all paid-customers.

We can't guarantee to provide support to users that use the Free version of any of our products because their purpose is to discover the product.

Extra Paid Support

We offer one-on-one support at $29 per hour. Our expert team can solve all manner of Joomla problems. You can choose this if you need guaranteed response time. Here you can order it.

7 Day Money Back Guarantee With all new purchases of subscriptions and services we offer a 7 day money back guarantee. All refunds are subject to our standard refunds policy, below.

Refund Policy If you feel you require a refund and can provide us at least one reproducible reason/issue, you may request the refund by contacting us. We review all refund requests on a case-by-case basis and reserve the right to decline any refund for any reason.

If a refund is approved, depending upon how you made the original payment, your refund will be credited to your PayPal or Credit/Debit card account. We issue all of the refunds from the 20th to 30th dates of each month.

We will not provide a refund after 7 days (UTC+2) have passed from the order date.

All extensions purchased on the JOOMLATEMA.NET website are done so in accordance with the following published Terms of Service. By registering or purchasing our extensions, you are automatically bound by these terms. JOOMLATEMA.NET reserves the right to change or modify these terms with no prior notice.

2. Unlimited UsageOur company provides a payment-based download service for our extensions. Your payment grants you the rights to download the product for limited time download. You have only one download right of download time current version of product for each payment. If you want to download the updated future version you need to make another payment and download the product for another period/download. Even after your membership expires, you may continue to use the product, so the extensions are not time-limited. Note that upgrades will only be available for who made a new payment.

3. ModificationsYou are authorized to make any necessary modification(s) to the product to fit your purposes. Redistribution of the original or any modified version must always be done in accordance with our licenses. In this case, you must also not change or remove any of the copyright information existing in the source code of the product.

4. Unauthorized UseSubscriptions or download rights can not be shared. Sharing or other methods which allow for multiple, simultaneous downloads (and thereby affect the performance of this web site) are strictly forbidden and may result in termination of your download rights or subscription.

5. AssignabilityYou may not sub-license, assign, or transfer your subscription to anyone else without prior written consent from JOOMLATEMA.NET.

6. DeliverySubscriptions or downloads will be immediately activated after we have successfully received the payment.

7. OwnershipYou may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of JOOMLATEMA.NET.

9. Support PolicyWe offer support via Support Forum for all of our customers. Read More...

10. Privacy PolicyThis policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

11. Liability and WarrantyOur services are provided as-is, without any warranty whatsoever. The exact terms of our software license can be read by above the "License Policy" part. Regarding the support services, we can not guarantee the validity or veracity of any provided information or suggestion.

THE SERVICES ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY AND PERFORMANCE OF OUR SERVICES IS WITH YOU. SHOULD ANY OF OUR SERVICES PROVE INEFFICIENT OR UNSUITABLE, YOU ASSUME THE COST OF ALL NECESSARY ACTIONS TO RECTIFY THE ISSUE.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW JOOMLATEMA.NET, ITS OWNERS, STAFF, ASSOCIATES OR ANYONE AFFILIATED WITH ITS MAINTENANCE, OPERATION OR HOSTING BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF OUR PROGRAMS TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Should the applicable law hold JOOMLATEMA.NET, its owners or any party affiliated with it liable for damages, the maximum amount of damages acknowledged shall be no higher than 5 US Dolars. Shall any dispute arise between the owners of JOOMLATEMA.NET and a third party, the only applicable jurisdiction is the Courts of Law of the Istanbul T.C. Istanbul Adliyesi, Turkey.

If you do not agree with these Terms, you are not allowed to use our services. Moreover, any use of our services implies the unconditional and immediate acceptance of the aforementioned terms, waiving your legal rights to uphold them. Acting in violation of these Terms of Service constitutes a violation of our copyright and abuse of a computer system, both persecutable as felonies.

JoomlaTema and this site is not affiliated with or endorsed by The Joomla! Project™. Any products and services provided through this site are not supported or warrantied by The Joomla! Project or Open Source Matters, Inc. Use of the Joomla!® name, symbol, logo and related trademarks is permitted under a limited license granted by Open Source Matters, Inc.