1.0 Charges
Please see the Fairy Fees page for our rate.
A travel charge is incurred where the garden is 15km+ away from The Garden Fairies HQ, located at 177 Hobsonville Road. We use google maps to ascertain travel distances.
Fertilisers, sprays and all other materials as required are charged out separately.
Time required for sourcing plants and materials will be charged at the hourly rate.
The Garden Fairies do not provide quotations, but can provide an estimate which may change based on hours spent on the job.

2.0 Terms of Payment
Our monthly on-going maintenance visits will be invoiced after each visit.
Payment should be made within 7 days following completion of the work or receipt of the invoice, unless prior arrangement is made where 20th of month following may be agreed.
For large projects where your garden is having a makeover with on-going scheduled visits, a progress payment may be required.
Interest of 5% per month shall be charged on overdue accounts.
All payments to be made payable to The Garden Fairies.

3.0 Liability Insurance
The Garden Fairies has up-to-date General and Statutory Liability Insurance.

4.0 Photographs
We may from time to time take photographs of our work in your garden to be used for the purpose of demonstrating the types of work we undertake. The photos may be displayed on our website or social media sites. The photographs may mention the suburb in which they were taken, but will not be advertised with accompanying addresses at any time.

5.0 Confidentiality
The Garden Fairies acknowledge that they are working in your personal spaces, and hereby agree to maintain full confidentiality of the client’s affairs, and not disclose any information to a third party without the prior consent of the client, unless required to do so by law.

6.0 Health & Safety
The Garden Fairies are responsible for their own health and safety, and a copy of our Health & Safety document is available if should choose to view this.

7.0 Ownership of products and materials
Ownership of new plantings or materials in your garden will pass to yourself, once full payment has been made.
The Garden Fairies reserve the right to remove plantings and/or materials if the account is not paid in a timely manner as per payment terms.

8.0 Variation
These terms may be varied and updated from time to time. The client will receive written notification prior to the commencement of any future work, of any changes to these trading terms.

9.0 Debt Recovery
In the event of an unpaid account, The Garden Fairies reserves the right to recover debt collection costs from the customer.

Terms of Trade as of 1 August 2017

Accept Terms

I accept the Garden Fairies Terms of Trade

Service Areas

We service all of these areas, however, if your address is more than 15km away from our HQ based at 177 Hobsonville Rd, a travel charge may apply. See our terms of trade for more info, or send a message through the contact form to clarify.