But nowhere is this change more challenging than in the area of compliance, the requirement to capture, record and archive communications for certain types of users or in certain industries.

Compliance rules run the gamut from the need to record and document communications related to a financial transaction, such as in MiFID II, to the need for call monitoring for customer experience management.

So while more and more of your mobile workforce may be getting work done with their mobile phones, the enforcement of compliance rules might be falling by the wayside.

Mobile Call Recording & Other Compliance Tasks

The most effective compliant mobility programs are those that integrate employees’ mobile communications with existing corporate communications and compliance systems. They then provide a single point of management spanning all of them.

In effect, this means the compliance system “sees” your staff’s mobile devices as just more landline extensions. Business calls to and from the mobile devices can be captured, monitored, analyzed and archived just like those for the landlines.