Telkom revitalises voice offerings

Apr 4, 2012

Telkom is streamlining its consumer fixed line voice portfolio.

Effective immediately a number of value added services will be offered free of charge to postpaid voice customers. These services include: Basic Voicemail, the RingBack feature, SpeedCall, Three-Way Calling and UrgentCall.

Telkom currently offers the CallCatcher feature which provides an alternative to standalone products such as Call Answer, IdentiCall and WaitingCall. The CallCatcher option bundles these three value-added services in a single option.

Now Telkom Closer existing and new customers will receive CallCatcher as part of their package. However non-Closer (or analogue line) postpaid customers will receive CallCatcher for a monthly subscription of R10.00 (including VAT).

“We are aiming to create a simpler portfolio that offers clearer value to our customers and is also easier for Telkom to manage,” says Manelisa Mavuso, Telkom’s MD: consumer division.

“It is important to note that no systems, platforms or any other infrastructure will be discontinued – the focus is simply on creating value to our existing and potential customers,” adds Mavuso.

Telkom has also affected a number of enhancements on its three Closer calling plans. Closer customers now have the option of adding more minutes to their monthly packages. Previously, Closer plans included free minutes to fixed Telkom numbers only. Now, for R80.00 more a month including VAT, customers can receive an additional 60 anytime minutes for calls to mobile and other fixed line networks.

In another change, a 10% discount on international calls to the top 30 fixed destinations has been extended to Closer 1 and 2 customers.

Closer 3 customers have already been enjoying this discount for some time. The discount applies to popular destinations such as Australia, Botswana, China, France, Germany, India, Kenya, Lesotho, Malawi, Nigeria, New Zealand, Pakistan, the UK, US, Zambia and Zimbabwe.

“Telkom is on a constant drive to improve the customer experience and as such we are reviewing our voice offerings to offer even more value and simplicity to our customers,” says Mavuso.