Support Center

How to configure email settings for staff

Before setting up email for staff, you need to make sure that your server settings are set up. If you have staff sending email already, you are set up. If you're using ParishSOFT email for the first time, see the article Configure an SMTP (Email) Serverbefore trying to set up staff email.

Now the staff member should log in to enter their username and password. They should send an email (for instructions on sending email, see How Do I Send an Email Message?). They should see a place to enter their email username and password at the top of the email window. They can enter this information and click Save Credentials to save the information permanently.

If they have saved credentials in the past, they will see a window like this:

Even if their email address is correct, they should click the link to change, re-entering their username and password and then clicking Save Credentials. After this their information will be correctly entered.