KBB.com Consumer Reviews

Overall4.5Out of 5

Very clean, no damage pickup

By Jack | on Wednesday, March 07, 2018

5.0

Driven by my 60 yr old wife that parks ALL the vehicles shes ever owned in the far reaches of any parking lot to avoid door dings. Oil changes/service by dealers or top rated lube shops regularly. WeatherTech floor mats and one of the best seat cover sets always on interior. Rhino type lining in bed since new.…

Wouldnt Do It Again

By glmcauley | on Tuesday, June 05, 2018

2.0

Purchased in November 2017. It sits in the garage while I drive my 2000 Nissan.
Bought the 2018 Silverado 2500HD LTZ Z71 with the Duramax/Allison combo. The one thing Ill say positive about it is the low-end torque on this thing is unmatched. That is the only good side. Beyond that, in my own opinion, everything is over-engineered and way overly complicated which leads to a lack of reliability. The designs are poorly thought out and reminds me of my early engineering classes in which we were challenged to see just how far we could take a design idea. In engineering school you learn the old adage that just because you can, doesnt mean you should.
First example is Chevys tired HVAC controls. Look...you dont need to make everything in the world automatic. The computer chips cant tell when so many different conditions exist. So, when its 70 degrees outside and I have the thermostat on 71, it doesnt need to blow 100-degree air on me for several minutes struggling to get the temp to 71. Take a tip from foreign manufacturers...red means hot...blue means cold...select a point and go with it...make minor changes to suit your comfort. You cant do that with Chevys system. Perhaps its a minor point for some, but for 60k - 70k, you shouldnt get blasted out of the cab and have to mess around with the HVAC controls to prevent it. In addition, because Chevy decided not to put HVAC controls and/or vents in the back seat of the crew cab, they compensated by making the lowest setting on the blower motor way too high. If you like a soft breeze coming from your AC you can forget that. All of this to say...they should have put vents and controls in the back seat, and made all of the controls less complicated.
Next we have the the Diesel Exhaust Fluid (DEF) tank fill. The 2500HD stands fairly tall, which looks cool. But, when you go to add DEF, the fill nozzle is all the way at the back of the engine compartment making it impossible to fill without spilling 30% urea all over the engine. I purchased a special funnel recommended by the manufacturer of Blue DEF, but its still difficult to pour a 2.5 gallon jug of DEF into that little nozzle at that angle. Yes, Ill survive, but for this kind of money, one shouldnt have to deal with that kind of nonsense.
The on/off button on the head unit isnt really a power button...its a mute button. You have to go through several steps when your phone is connected via Bluetooth to prevent songs continuing to play in the background. Not a life or death situation, obviously, but why? What the heck? Just one more annoying little design flaw that makes you shake your head. I spent 60k+ for THIS?
The most negative feature for me is OnStar. I was in a hurry when I bought the truck due to the death of my father. Long story...but I needed a truck that day. I didnt realize I had signed the OnStar agreement and somehow they got my email address through that process. About a month after the purchase I received an email with my driving habit analysis. After a moment of self-admiration of being in the top 10% of Oklahoma drivers (by whatever measure OnStar applies), I started to get that creepy feeling. They had how many hard stops I had performed, my acceleration performance, how many miles I had driven, etc. I really did not realize that I was providing this data to OnStar who was all to happy to provide the data to insurance companies so that I could qualify for a discount. Yet one more Facebook-type invasion of our privacy.
Finally, and not quite as annoyingly, whoever I gave my email address to when I purchased this vehicle, shared it with EVERYBODY. I cant tell you how many survey emails Ive received. Tell us how you like your new Silverado! Over and over again. Then, the tons of snail-mail in my mailbox is incredible. I could have saved hundreds of dollars on the truck if they gave me the value of all of the mailings Ive received from Chevy and from the dealership; and Im not exaggerating. Theyve flooded my email box and my snail mail box.
So there you have it. Im not sure that Ford or Dodge will be much better. Im waiting for Toyota to come out with a 3/4 ton diesel. So far, after owning Chevy and Dodge, and a couple of friends with Fords, the Toyota Tundra (2012 Crewmax) has been, by far, the best truck Ive ever owned or ridden in. I very much dislike this Chevy. Can you tell?…

Love this truck!

By since 72 | on Thursday, September 22, 2016

5.0

This new HD 2500 is a beast, pulls our 11,000lb. 33' travel trailer with ease. Has good road manors loaded down or not.
Get good compliments on ours all the time. Go try all the other heavy duty brands & compare it all like we did, then maybe an HD is in your future.…

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All vehicle specifications, prices and equipment are subject to change without notice. See above for information on purchase financing and lease program expiration dates. Prices and payments (including the amount down payment) do not include tax, titles, tags, documentation charges, emissions testing charges, or other fees required by law or lending organizations. The estimated payments may not include upfront finance charges that must be paid to be eligible for the purchase financing program used to estimate the APR and payments. Listed Annual Percentage Rates are provided for the selected purchase financing or lease programs available on the current date. Program expiration dates reflect currently announced program end dates, but these programs are subject to change at any time.

Lessees will be financially responsible for mileage beyond the elected quantity and for vehicle maintenance and repairs and excessive vehicle wear. Option to purchase at lease end for an amount may be determined at lease signing. Payments may be higher in some states. You may not be able to combine other incentives with the purchase financing or leasing programs presented above. Residency restrictions may apply. See dealer for details.

Listed APR, down payment, payments, incentives and other terms are estimates for example purposes only. Information provided is based on very well-qualified buyers or lessees. The payment information provided here is not a commitment by any organization to provide credit, leases or other programs. Some customers may not qualify for listed programs. Your terms may vary. Lessor must approve lease. Credit approval required.

All vehicle specifications, prices and equipment are subject to change without notice. See above for information on purchase financing and lease program expiration dates. Prices and payments (including the amount down payment) do not include tax, titles, tags, documentation charges, emissions testing charges, or other fees required by law or lending organizations. The estimated payments may not include upfront finance charges that must be paid to be eligible for the purchase financing program used to estimate the APR and payments. Listed Annual Percentage Rates are provided for the selected purchase financing or lease programs available on the current date. Program expiration dates reflect currently announced program end dates, but these programs are subject to change at any time.

Lessees will be financially responsible for mileage beyond the elected quantity and for vehicle maintenance and repairs and excessive vehicle wear. Option to purchase at lease end for an amount may be determined at lease signing. Payments may be higher in some states. You may not be able to combine other incentives with the purchase financing or leasing programs presented above. Residency restrictions may apply. See dealer for details.

Listed APR, down payment, payments, incentives and other terms are estimates for example purposes only. Information provided is based on very well-qualified buyers or lessees. The payment information provided here is not a commitment by any organization to provide credit, leases or other programs. Some customers may not qualify for listed programs. Your terms may vary. Lessor must approve lease. Credit approval required.