The Inform 360 Corporate Council Service

The service has been designed to provide a scalable solution that can be expanded at your pace from 1–5 service areas. This flexible approach is designed to meet the increasing demand on multiple service areas to provide good service provision with less agents and reduced support resources. This is Inform 360, an all round service.

Key Benefits:

This Corporate Service could release up to 50% of your agent resources in multiple service areas and generate significant cumulative net value/savings from £50,000 upwards

Respond to 100% of all initial Telephone enquiries instantly 24/7/365 and handle 50% of the enquiries without agent requirement or intervention

Respond to 100% of all E-Mail/Digital enquiries instantly 24/7/365 and handle 80% of the enquiries without agent intervention

The Inform 360 Corporate Council Service provides each service area to be built to your exact requirements seamlessly handling enquiries and channel shifting enquiries where necessary to other departments and Agencies as well as Council Portals. Each service area can be built and live supporting you in just 6 weeks answering all initial enquiries.