I called them on Saturday and they were at my home within an hour. Our jab required two technicians, he called for backup. Within 2-3 hours of my initial phone call I had for sections of my roof opened and all the bee hives were removed. And this was without paying a penny yet! I received my bill two days later and it was on the low end of what I was quoted. I cannot express how happy I am with this company! Very professional and worth every dollar! I’m sorry I didn’t call them sooner!