THOMPSON. IT WAS A PERFECT STORM, AND WE'RE IT WAS A PERFECT STORM, AND WE'RE NOT TALKING ABOUT THE WEATHER. U-P-S DID NOT DELIVER ALL ITS PACKAGES ON TIME BY CHRISTMAS... AND NOW THE WORLD'S LARGEST PACKAGE DELIVERY COMPANY IS PLAYING CATCH UP. WE FOUND SOME MAINERS, WHO DROVE TO THE U-P-S CUSTOMER CENTER IN AUBURN TODAY TO GET THEIR CHRISTMAS GIFTS. THE CHRISTMAS RUSH ISN'T OVER FOR U-P-S. THE CUSTOMER CENTER IN AUBURN IS SO BUSY, UPS RENTED U-HAUL TRUCKS TO HELP WITH DELAYED DELIVERIES. "as a customer, I think it's sad that it happened but the circumstances of the weather there's not much you can do." circumstances of the weather there's not much you can do." 10.02.08.00 "i think their excuse is pretty decent. We had a pretty bad ice storm and now it's snowing again." UPS SAYS A PERFECT STORM OF BAD WEATHER, RECORD BREAKING ORDERS AND A SHORTER TIME FRAME FOR DELIVERY...MEANT SOME CUSTOMERS, LIKE ADAM AND PASCAL...DIDN'T GET THEIR HOLIDAY PRESENTS IN TIME. "my wife ordered me something nice for Christmas. It was supposed to come Christmas eve at my parents house in Poland, it never came. We had a bit of an adventure back and forth and we're told it's adventure back and forth and we're told it's here now." AFTER A COUPLE OF MINUTES, THEY RETURNED TO THEIR CAR...WITH AN X-BOX ONE...BUT SHHH ...DON'T TELL ADAM JUST YET. "i've been trying to keep it a surprise but i think he probably knows what it is. I have no idea what it is." PASCAL ORDERED THE X-BOX ONE FROM AMAZON DOT COM...ONE OF U-P-S' BIGGEST CLIENTS. THE ONLINE RETAILER IS OFFERING SHIPPING REFUNDS AND A TWENTY DOLLAR CREDIT FOR THOSE WHOSE PACKAGES WERE LATE. IN A STATEMENT ON ITS WEBSITE, UPS SAID THE VOLUME OF AIR PACKAGES IN ITS SYSTEM EXCEEDED THE CAPACITY OF THE NETWORK. IT'S SPARKING OUTRAGE OVER THE INTERNET...HASHTAG U-P-S FAIL IS TRENDING. BUT HERE AT HOME ...CUSTOMERS WE TALKED TO ARE CUTTING UPS SOME SLACK. "we were a little disappointed but it added the excitement. it prolonged Christmas for another 24 hours and we have the package." "everything got to us on time and Christmas was wonderful." THE DELAYED DELIVERIES WEREN'T ALL HOLIDAY GIFTS. THE DELAYED DELIVERIES WEREN'T ALL HOLIDAY GIFTS. A FAMILY IN DALLAS TOLD THE A- B-C AFFILATE THERE...THAT IMPORTANT MEDICATION TO HELP THEIR SON EAT ...WAS DELAYED, JUST SITTING AT A U-P-S CENTER AND AFTER SEVERAL DAYS THEY FINALLY HAD TO GO

An Iranian military observation aircraft flew within 50 yards of an armed U.S. Navy helicopter over the Persian Gulf this month, sparking concern that top Iranian commanders might not be in full control of local forces, CNN has learned.