Friday, June 15, 2012

Ah . . . Friday . . . At Last

Yet another fun-packed week at Advocacy for Patients. Yesterday, I mobilized the US Departments of Health and Human Services and Labor, the Missouri Insurance Department, the Ohio Insurance Department, and even the Connecticut Insurance Department, the AG's Office, and the Office of the Healthcare Advocate -- and not only did Cigna relent and initiate the external review process in Ohio, but they are now going to have to fix their totally illegal assignment of external appeals to the wrong states. Not only a victory for my client, but we caught and fixed a problem that affects thousands. All in a day's work? You try orchestrating two federal agencies and three states! I'm the small woman you see pushing that huge rock uphill. Now comes the really important part -- we have to win this appeal. I have no clue who or what I'm praying to, but I'm praying.

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