The Personal Edition is meant for a one-person
helpdesk and the functionality is limited to a single
system. The Team Edition, on the other hand, is designed
for team environment with Microsoft Exchange
Server (can be even hosted exchange) as the central data
source. It enables multiple technicians to share and
collaborate on support cases from their Outlook client.

The Personal edition
inherits almost all the features and functionalities of the
Team edition except for the strip down differentiator of the
followings:

Differentiator

Helpdesk for Outlook

Personal

Team

Number of Technicians

1
(Single technician only)

10 seats/Unlimited
seats

Scope of helpdesk

Local

(Accessible from a
single system)

Global

(Accessible from
Unlimited number of systems)

Sharing and Collaboration on support
cases

Technician Web Access (TWA)*

Customer Web Service (CWS)**

Escalation to helpdesk supervisors

Cost (One-time license fee)

200 USD

(3 Years support contract included)

1200 USD for
enterprise license with 10 seats.

2000 USD to 3500 USD for
enterprise license with unlimited seats.

(3 years support contract included)

*Enables remote technician to
view, work, create, close or re-opened cases all
through the comfort of a web browser. Learn
more about
Technician Web Access (TWA)

**Enables end-users to
submit, check status and browse through the
knowledge base articles online. Additionally,
existing callers can login into the Caller Web
Access (CWA) site to access their cases and
escalate, withdraw ongoing cases or re-open closed cases.
Learn more about
Customer Web Service(CWS)