News & Announcements

Winners of THAI Customer Satisfaction Survey (TCSS)

As part of the Company’s goal to continuously offer the highest satisfaction to passengers, since 1997, THAI has conducted quarterly surveys of passengers on all routes, in all classes of service, and service experience throughout their journey – from ticket reservation, to onboard experience, to arrival at their destination. The survey greatly assists THAI in identifying areas of customer approval and offers some insight to a better understanding of customer needs and areas of improvements.

From the onboard and online survey responses received from passengers who flew on THAI in 2014, THAI recently held a one-time lucky draw, with each month’s winner receiving two free confirmed Economy Class round trip tickets for travel within the THAI route net from/to Bangkok, Thailand.

**Note: Void where prohibited or restricted by the laws of the prize winner’s country.