We were able to map some of the automated learning techniques we were developing (Knowledge Discovery, Collaboration, Deliberation, and Corporate Memory) to modes of communication (Inquiry, Instruction, Conversation, and Debate). Of particular note was the addition of concept mapping to the decision-making process. After gathering input on a particular topic or issue, we presented a series of information visualizations that grouped “concepts” and showed the variance between viewpoints. These visual representations became very useful for illuminating the relationships between opinions and data.