If you like, you may also have up to 2 email aliases—e.g., miketurner@email.virginia.edu and msturner@email.virginia.edu—for
a total of up to 4 University email addresses.

Can I change my email address to something easier to read,
write, and remember?

Yes, you may, and this is called an email alias. For example, if your computing ID is mst3k,
you may create an email alias such as miketurner@email.virginia.edu, in addition to your primary
addresses of mst3k@virginia.edu and mst3k@email.virginia.edu.

Up to 2 aliases may be managed (kept,
changed, or deleted)—now, and for life in the @email.virginia.edu domain.
For example, you might have the email aliases of miketurner@email.virginia.edu and msturner@email.virginia.edu—in addition to your primary addresses of your computing ID in both the @virginia.edu and @email.virginia.edu domains (mst3k@virginia.edu and mst3k@email.virginia.edu)—for
a grand total of up to 4 University email addresses for life.

You can create, change, and delete email aliases using the UVA Email Address Management System once you have
a Permanent UVA password.

What is my UVA email password? I lost my email password;
how do I retrieve it?

The answers to these questions depend on how you access your UVA email.

Accessing Your UVA Email Account

Follow the 2-step activation process outlined on the Student
Accounts page and you will gain access your UVA Gmail.

Can I consolidate my personal (non-UVA) email account and
my UVA email account, or set a forward from one to the other?

While there is no way for personal accounts to be merged with University accounts, you can consolidate your
accounts. Please use the online Help provided by Google
Mail Support. Or, another option is to forward your University email messages to
your personal email account. To do this:

Use the AMS to to set a forward directing your University email to your personal email
account.

You should know though that you cannot be
logged into more than one Google account at a time in the same Web browser, unless you enable an optional feature
to log into multiple accounts simultaneously. You must activate this for each of your Gmail accounts if you wish to be able to be logged into your UVA and
personal Google accounts at the same time in the same Web browser.

About UVA Student/Alumni Email

Having student email accounts provided by a third-party vendor is a big win for students
and alumni, for 3 key reasons:

Students and alumni enjoy a complete suite of tools and functionality that integrate
with their email, as well as modern, user-friendly interfaces with a high storage quota.

Student and alumni email is reliable and robust because email is a core business for
Google, who is accustomed to serving vast numbers of users and adjusting
to changes in load.

Students can keep their UVA email address, messages, and folders after they graduate—and
for life.

A growing list of institutions are using third-party email service providers—including
Indiana University, the University of Pennsylvania, Northwestern, and Arizona State—for
their students.

Will my email account or address change when I graduate
or leave the University?

You get to keep your UVA Gmail account when you graduate. Your messages and
folders will be preserved. Once you are no longer a student, the only difference you will notice is that your account will display
advertisements beside your messages.

If you leave the University before you graduate, you forfeit all your UVA email, as has
always been the case.

Do all students at UVA have email accounts provided
by UVA Gmail?

All UVA students (except for students at UVA schools that provide student accounts
on their own servers, such as Darden and Commerce) have University email accounts provided
by the UVA-contracted vendor, Google. Those schools and entities make their own decisions about
student email.

Are faculty and staff allowed UVA email accounts with UVA Gmail?

UVA Gmail accounts are primarily offered to students.
However, accounts are also available to faculty and staff who provide technical
support to students.

All other alumni (Class of 2005 and earlier) can take advantage of Vmail, which is part
of HoosOnline, provided by the Alumni Association. The University has contracted with
Google to provide lifetime email accounts for all alumni; see the Vmail
information from HoosOnline for more details.

How big is my storage quota?

View Gmail with Google Apps for information on quota size.
This increases from time to time, and this website has the most up-to-date information for you.

Can I delete my account?

We can make your account inactive if needed. If you would like it deactivated, please email postmaster@virginia.edu, explaining that you want your
account deactivated.

Where can I get more help for my UVA email account?

ITS provides basic IMAP settings for UVA Gmail and the UVA
Help Desk may be able to provide support for some more basic and UVA-specific questions,
but Google’s own website will likely have more information for you. Search for an
answer to your question in the excellent online Help provided by Google Mail Support.
Chances are, you can find an answer to your questions there.

Technical Questions

Why can’t I access all the Google Apps with my UVA Gmail
account?

The University of Virginia, as a state
institution, must comply with rules and regulations that restrict which Apps can be made
available through UVA Gmail. As a result, UVA Gmail does not currently offer
access to all the Google Apps offered through free, personal Gmail accounts.
UVA currently supports Gmail, Contacts, Drive and Docs, Google Calendar, Google Sites,
Google Talk (which is not Hangouts), and Video (which is not YouTube).
Messenger is not part of our contract.

This also means that your Google bar will have fewer Apps displayed on it when you are
logged into UVA Gmail, as it only displays applications available for use with the active account.

Can I be logged into my UVA Gmail account and another Gmail account at the same time?

You are not permitted to be
logged into more than one Google account at a time in the same Web browser, unless you enable an optional feature
to log into multiple accounts simultaneously. You must activate this for each of your Gmail accounts if you wish to be able to be logged into your UVA and
personal Google accounts at the same time in the same Web browser.

Why am I forced to use SSL for my UVA Gmail connection?

Using SSL for your UVA Gmail connection provides better security for your UVA Gmail session.
But if you are using any of the following optional Google services, the SSL connection may cause them
to work incorrectly.

The information contained on the University of Virginia’s Department of Information Technology
Services (ITS) website is provided as a public service with the understanding that ITS makes
no representations or warranties, either expressed or implied, concerning the accuracy, completeness,
reliability or suitability of the information, including warrantees of title, non-infringement of
copyright or patent rights of others. These pages are expected to represent the University of Virginia
community and the State of Virginia in a professional manner in accordance with the University of
Virginia’s Computing Policies.