Expert Rating

Pros

Cons

Slightly sluggish in some areas, keystroke lag when messaging, 3D cube isn’t as intuitive or smooth as it could be, no App Store, TV-out cable not included

Bottom Line

LG definitely deserves some credit for thinking outside the box. The LG Arena offers a wealth of features, but although the new user interface certainly looks fantastic, it sometimes feels sluggish and this affects the user experience.

Would you buy this?

Price

LG's flagship touch-screen mobile phone for 2009 is the Arena (KM900). It boasts HSDPA capabilities, extensive multimedia functions, Wi-Fi and built-in GPS, but it's the new 3D "S-Class" user interface that is the real talking point. According to LG, it is the result of more than two years of extensive consumer research.

The design of the LG Arena is strikingly similar to Apple's iPhone 3G. Like the iPhone, the front of the Arena is largely taken up by the touch screen, the phone has rounded chrome edges, and both the standard headphone jack and the camera on the rear are in similar positions. There are a few key differences though: the LG Arena has a removable rear cover and battery, a proprietary USB port and no silent switch.

The Arena's build quality feels excellent. It's smaller than the iPhone, so it can be cupped comfortably in your hand, and the brushed aluminium finish on the front and silver casing on the rear do give the sense of a very well built mobile phone. We like the standard headphone jack and the fact that the power button doubles as a screen lock, but we would have appreciated a standard USB port rather than a proprietary one.

The Arena smartphone runs LG's proprietary S-Class 3D user interface. The main component of the system is a 3D cube that provides four customisable home screens for access to shortcuts, widgets, contacts and multimedia. The shortcut menu is easily the most useful of these four screens, as it allows you to quickly access up to nine menu items.

The graphics of the S-Class interface are rich, colourful and engaging. Unfortunately, the other menus — widgets, contacts and multimedia — aren't as intuitive as the shortcut menu. The widgets aren’t customisable and, aside from the clock and calendar, aren't very appealing.

Both the contacts and multimedia menus are inspired by a Rolodex: contacts are displayed in a half-circle, rotating format (though you can also choose a more traditional row format), and music, images and videos are accessible from the multimedia menu.

We liked the fact that simply tapping a song from the list automatically plays it, and the album art is a nice touch. However, we found scrolling through items using this method a little sluggish and preferred to access contacts through the regular phonebook and multimedia through the gallery. We found it best to only have your top five or six contacts in the shortcut menu, minimising the need to scroll sluggishly through more. For the rest of your contacts, the phonebook offers one-touch access to all their details, including being able to text message and e-mail contacts from a single screen.

Aiding the S-Class interface is the LG Arena's capacitive touch screen. In addition to being very responsive, the display is crystal clear and possesses good viewing angles. It can be difficult to see in direct sunlight though.

The rest of the menus are fairly straightforward and LG does deserve credit for the interface, in particular the main menu. It has icons grouped into four categories and when the phone is tilted in a landscape position, the accelerometer tilts the menu and allows all 32 menu icons to be accessed on one screen (though they aren’t labelled in this mode).

Unfortunately, text messaging is frustrating. The touch screen seems responsive enough when typing messages, but there is a slight delay between pressing the keys and the letters appearing on the screen. Trying to type too quickly results in letters being missed.

We were most impressed by the multimedia abilities of the LG Arena. The phone can play DivX and Xvid video files, and there is a standard 3.5mm headphone jack. The Arena is also the first mobile phone to offer Dolby Mobile, a new sound-enhancing technology from Dolby Laboratories. Our videos and music sounded excellent, while the included headphones are of a surprisingly good quality. The Arena also offers a TV-out feature, though you’ll need to purchase the cable separately to enable this — a disappointing omission given the price of the handset.

The amount of storage on offer is impressive: 8GB of internal storage and a microSD card slot that theoretically supports cards of up to 32GB. The LG Arena — like most other smartphones — also trumps the iPhone in terms of features by including Wi-Fi, built-in GPS, an FM transmitter, FM radio, a 5-megapixel camera with LED flash and HSDPA 7.2Mbps connectivity.

For mobile Internet, the LG Arena’s browser takes a few cues from the iPhone but falls short in usability. It has multi-touch zoom capabilities to increase the size of text and links, and you can pinch the screen to zoom in just like you can with the iPhone. However, we found it didn’t always recognise our finger presses, especially when clicking links. Copy and paste is supported, but we also had trouble with the accuracy of the cursor — it is difficult to position it accurately when trying to copy a block of text.

Somewhat disappointing is the lack of an application store similar to the iPhone's App Store, Google's Android Market or BlackBerry's App World.

The LG Arena will be initially available from Vodafone for $0 upfront on a $69 or $79 plan over 24 months, with offers from Telstra and Optus to follow.

PCW Evaluation Team

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