1 Suggested Answer

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.Goodluck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Hello, and thanks for using FixYa! The reset is actually format. Go into the menu and find format. Accept the format device and it will reset everything. If this was helpful, please take a moment and rate the solution! Thanks, and Good Luck!

i have my own type of mp3 that t you have, when i choose my the bluetooth option i can see (version 3.06)
Stereo Headset
mobile phone
file transfer
bluetooth mode
blue setting
i dont you have problem with that,i think the only solution for that is to try to upgrade the firmware.

First open your mp3 player and go to settings. Under the USB menu
change it to MSC. Then plug in the mp3 player to the computer. Open
the My Computer on your desktop, right click on the Sansa mp3 player
and click Format. Make sure Fat32 is checked and Quick format is
UNchecked. Then format the mp3 player. After that it should be clean
and work just like a USB drive.