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The ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final and mandatory module of the Service Capability and/or Service Lifecycle modules leading to the ITIL Expert in IT Service Management. The course focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management.

Learning outcomes

The purpose of this training module and the associated exam and certificate is to:

Impart, consolidate and validate knowledge across the contents of the ITIL publications

Address the interfaces and interactions between the processes addressed in the five core ITIL publications

Identify key business and management issues in IT Service Management

Manage the planning and implementation of IT Service Management

Implement Strategic Change Management and Risk Management

Handle organisational challenges and assess services

Prepare for and take the ITIL Intermediate Qualification: Managing Across the Lifecycle Certification Exam

What you will learn:

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Introduction to IT Service Management Business and Managerial Issues

Managing the Planning and Implementation of IT Service Management

Management of Strategic Change

Risk Management

Understanding Organisational Challenges

Service Assessment

Understanding Complementary Industry Guidance

Who should attend

This course is suited to:

Individuals who require a business and management level understanding of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation

Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module

Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

Typical attendees would include CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Course contents

1. Introduction to IT Service Management Business and Managerial Issues

Lifecycle positioning and transition

Distinguishing open-loop vs. closed-loop systems

The relationship between the business and IT

Achieving business value with people, process and functions

2. Managing the Planning and Implementation of IT Service Management

Key activities and policy consideration

Directing, controlling and evaluating

3. Management of Strategic Change

Identifying the business benefits and resource planning

Controlling quality

Strategic influencing

Customer liaison

4. Risk Management

Evaluating risk

Controlling risk

5. Understanding Organisational Challenges

Addressing organisational challenges

Knowledge Management

6. Service Assessment

Measuring value

Monitoring and reporting

Service Portfolio assessment

7. Industry Guidance and Tool Strategies

Industry standards

Tool strategies

Course fees

Face-to-face classroom training

Course

Fees A$ Per Person

ITIL Managing Across the Lifecycle

$3650 + gst

Pre-Requisites

Candidates to this course should already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Intermediate Capability or Lifecycle qualifications.

Option 1

Option 2

ITIL Foundation (or ITIL Foundation v2 + bridging course) – 2 credits

ITIL Lifecycle: SS, SD, ST, SO & CSI – 15 credits

Total of 17 credits.

Exam Information

The Managing Across the Lifecycle exam is a 120 minute closed book exam consisting of ten multiple-choice, gradient-scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 5 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 35/50 or 70%.

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