Amherst, New York (PressExposure) June 19, 2012 -- IVR Technology Group, a leading provider of intelligent voice response services and solutions, has introduced its second generation of MDCall, a feature-rich and cost-effective alternative to live-operator afterhours medical answering service, labeled iAnswer. Clients, ranging from solo practices to large medical groups, use iAnswer's automated answering service to create a highly accurate, consistent, and reliable call experience for patients.

IVR Technology Group's John Crouthamel stated "Medical practices are resigned to using answering services that are often expensive, prone to error, hard to reach, and sometimes, even unprofessional. Hardly surprising since most traditional answering services suffer from high operator turnover rates and overworked staff. Low automation in the industry also means a practice has to spend more time sending verbal and written communication and ensuring that instructions are met."

iAnswer addresses all of these shortcomings. For example, with 99.9% first-ring answer and a predetermined call flow, each call is sure to be handled perfectly every time. The iAnswer system also knows when a message is picked up or not and thus will follow protocol exactly to continue paging a provider or escalating the call. A practice can define on-the-fly how many pages should go out, to what devices and individuals, and in what order.

iAnswer's automated medical answering service also has other important benefits. It keeps a copy of each patient message for liability protection. It provides features such as voicemail-by-email, web-based on-call schedule management, and mobile messaging. And perhaps most importantly, it gives a busy provider the peace-of-mind of immediate control of their on-call contact settings. Via the web or phone, a doctor can change where they should be contacted (smartphone, home phone, pager, or email). Thus, if a provider damages or looses their pager, they can immediately change call alerts to their cell phone via the web without the hassle of calling into an answering service.

"All this with one key benefit - an automated answering service is, hands-down, more cost-effective than a live-operator service," states Akash Desai of IVR Technology Group, "iAnswer provides more services while costing much less than traditional live operator answering services."

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