Level III Help Desk – Application Support, New York, NY

We are looking for a Level 3 Application Support Help Desk Agent who is passionate about providing great user experience, who truly enjoys troubleshooting and helping to solve challenging problems in social and collaborative software. Since this will be a key support role, you must have fantastic judgment, strong web application and architecture literacy and excellent communication skills (written and verbal).

If you fit the bill, you will be primarily responsible for managing incoming tickets – from report through successful resolution – working collaboratively with our product development team to triage issues, continually improve our processes and advocate for future product feature requests and customizations.

Core Skills

You will report to the Help Desk Support Manager and work closely with the product, project management and engineering teams in addition to clients and users:

Originally incubated by the Annie E. Casey Foundation, a national leader in child welfare policy and practice, Casebook PBC is transforming public human services through its revolutionary, and award­-winning, Casebook platform.

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