Troubleshooting

No matter what brand DirecTV system you have there are
only a few things that can go wrong. The receiver, the LNB, the wiring,
the remote, or Dish tuning. I offer
these trouble shooting steps to DirecTV customers. However I hold no responsibilities for customer errors. The
following troubleshooting steps are provided with no liability. I always
recommend having a professional DTV expert check your system.

1st if there is an On Screen Message
appearing at the bottom of the screen, go to our On Screen Messages
section. Find your message in the Message Text and see what it says for
the Description and Comments for that message.

Whether there is a message or not, please
try
these common fixes before calling for service.

Receiver:

Make sure your TV is on the proper channel and the VCR is off.

Soft reset: While the receiver is on push the down
arrow on the receiver and the power button at the same time. Then release.

Hard reset: With the power on remove the
access card, then unplug the unit for about 10 to 15 minutes. Plug the unit
back into the power source and reinsert the card. If you have more then
one system in your home unplug all the IRDs. Sometimes power may be back
feeding thru the cable wires from another IRD and will not allow that box to
reset properly.

Wiring:

Check ends to ensure a good connection. You
may want to disconnect the wires and make sure the fitting is properly crimped
and that there are no little strands of wire inside causing a short. We
recommend replacing any and all push-on jumpers with wires that have proper
threaded fitting.

Most remote problems are best handled by calling the
manufacturer or DirecTV at 800-531-5000. If you have replaced the batteries,
don't forget you will have to reprogram the remote to control your TV and VCR.

LNB:

If you have a dual port LNB, and you only use one
side, try switching the connection to the other side. Only try
re-peaking the dish as a last resort. If the LNB is bad it will have to
be replaced.

Dish Tuning:

Only try retuning the dish as a last resort if your
On Screen Message says Searching For Satellite. Never attempt to re-peak
the dish in unless you know the proper method for finding the satellite.
If you are a Primestar by DirecTV customer, Bell Atlantic Video customer or have a
service contract do NOT
try to peak your dish. Call for service. Prior to adjusting the dish, use a marker to mark the current location so you
know where you started from. Mark where the angle is set as well as the
elevation. Never attempt to tune
your dish during a storm or when a storm is approaching your area.
Electrical interference may occur during bad weather causing a SEARCHING FOR
SATELLITE message to appear. If a storm is approaching, you may loose
satellite reception even if it is not raining in your area at the time.
Signal interruptions can also be caused by solar flair-ups in the Spring and
Fall. These solar flair-ups usually last up to 15 minutes.

If you are still having
problems, please call DirecTV at 1-800-531-5000 to set up a Service Call.