http://www.norduserforum.com/favicon.icoNord User ForumThis 'unofficial' Forum is dedicated to the Clavia Nord Keyboards, including the Nord Stage, Nord Electro and Nord Piano. Discuss any issues around Nord's keyboards, share your favorite patches, samples, and music. We are not affiliated with Clavia!2018-05-24T09:22:04+02:00https://www.norduserforum.com/feed.php?f=10&t&mode2018-05-24T09:22:04+02:002018-05-24T09:22:04+02:00https://www.norduserforum.com/viewtopic.php?t=15493&p=102697#p102697As far as I know, the keyboard has some circuitry connected to it that contains the individual calibration of the keys; this makes it more even when you play it. If the NP3 is not able to read the data from the keyboard, you probably get some errors like the one above.

You can still play the NP3; I don't think there is any harm done to it -- but depending on how mechanically well-adjusted your keyboard is, you may or may not notice some small unevenness between individual keys. But if you had it open, maybe you should open it again and check that all connections are properly seated?

]]>2018-05-24T00:55:05+02:002018-05-24T00:54:32+02:00https://www.norduserforum.com/viewtopic.php?t=15493&p=102690#p102690Pressing [Exit] temporarily clears the error message and the keyboard appears to function normally. I have not found any information regarding this error. Has anyone else experienced this? If so, any suggestions on how to make it go away? It reappears every time I power on the keyboard.

]]>2018-05-23T18:50:08+02:002018-05-23T18:50:08+02:00https://www.norduserforum.com/viewtopic.php?t=15430&p=102684#p102684Statistics: Posted by Quai34 — Yesterday, 18:50
]]>2018-05-23T06:09:19+02:002018-05-23T06:09:19+02:00https://www.norduserforum.com/viewtopic.php?t=15480&p=102650#p102650I wish Sweetwater had adjusted for unity gain - the Royal 3D sounds hands-down unbelievable to me, right up to the point of clipping at the most dynamic moments.

I play variants of some of these instruments regularly, in their non-portable, furniture-cabinet livery. The Kawai SK example sounds a lot better in person, emanating from the CA-series cabinetry (and those have the best action I've encountered in any digital instrument... too bad it's not at all portable).

Roland's SuperNatural modeling is clever in rehearsal, but it doesn't really "sell" itself in a more critical setting. Yamaha is, well, the same as it ever was. Not necessarily a bad thing, you can't really fault them for being so ubiquitous. You know what you're getting, and it's good. Same with Kurzweil.

But in these venues of mine, when there's an occasion that calls for something truly special... I bring my E4 HP (yeah, that keybed).

]]>2018-05-23T03:18:34+02:002018-05-23T03:18:34+02:00https://www.norduserforum.com/viewtopic.php?t=15480&p=102645#p102645This is fascinating to me. Again - to my ears - the Nord samples are just head and shoulders above the competition. Some of these other pianos sound like toys. And they didn't even use the Lady D which is my favorite of the bunch.

Listen through - what do you think?

And note the last 2 "behind the scenes" audio files from the process itself. Further unsolicited confirmation at the stunning excellence of the Nord samples. The sound is superior - the keybed leaves me wanting - yet where else would I turn at this point? Anyone listening doesn't feel the keyboard - they hear the sound. And the Nord sounds are what I want people to hear. I'd still prefer they put them in a rack unit - are you listening Nord??? - but for now, the NP3 will have to do. And given the sound shootout in the link below - it's not a terrible problem to have!

Terraplane wrote:Thanks! But is there a way to do that from the board itself, without being connected to a computer?

1. If you want to replace a piano in a program for another different piano that is already on the Nord Piano, then you can do this by selecting a different model and then store it again (on the instrument itself).

2. If you want to replace a piano in a program for another different piano that not on the Nord Piano, you have to use the Nord Sound Manager to add a different piano or use the substitute feature in Nord Sound Manager to replace that specific piano with another one. Or adding a new piano (if you have enough memory left) and then you can goto step 1 after uploading this new piano.

]]>2018-05-22T19:22:20+02:002018-05-22T18:31:07+02:00https://www.norduserforum.com/viewtopic.php?t=15478&p=102626#p102626The section in the manual that explains programs, "The Program Section" goes from explaining what a program is, directly to "Storing and Naming Programs" without any explanation of how to actually modify a program by exchanging instruments.

Its got to be something simple, but I can't find where that is explained.

greg-b wrote:I'm with you @SteveNordP3. The piano sounds are just spectacular, and just come alive under your fingers in a way which is just intuitively appealing to an acoustic pianist (especially if, as I have, one has played some high-end grand pianos). It's so hard to completely hate the instrument, even with a ridiculously uneven keybed! Ironically, when I first got the NP3, it played acceptably well, except I couldn't ignore the knocking. Probably should have just put headphones on and turned the volume up...

Taking mine in to the shop again in a week or so (work and travel preclude doing it before then) to see what the verdict of the independent adjudicator is. Will keep all y'all posted.

You know what else is amazing about the sounds - the pedal effects and string resonance. I tried my P3 with a single sustain pedal because I thought for traveling it would be easier than the triple pedal. I can hear the difference in sounds with the single sustain pedal. I'm willing to bet no one listening in a live setting would really notice - but as the player, I hear it and it affects my mood - not being overly dramatic here - that's just how amazing these samples are.

]]>2018-05-20T11:09:35+02:002018-05-20T11:09:35+02:00https://www.norduserforum.com/viewtopic.php?t=15430&p=102540#p102540A VPC1 does not need a computer, just a good sound generator - and my NE5 does very well. I prefer it to a laptop for a number of reasons, most having to do with immediacy and reliability. Now where is that Nord Electro (or Piano) sound module? This would be a killer combo, even if a little heavy to carry. But we might place it on top of a Yamaha CP4, for instance, and have a rather portable setup with fantastic sound and excellent action.

]]>2018-05-20T10:26:47+02:002018-05-20T10:26:47+02:00https://www.norduserforum.com/viewtopic.php?t=15417&p=102539#p102539Taking mine in to the shop again in a week or so (work and travel preclude doing it before then) to see what the verdict of the independent adjudicator is. Will keep all y'all posted.

]]>2018-05-20T04:15:10+02:002018-05-20T04:15:10+02:00https://www.norduserforum.com/viewtopic.php?t=15430&p=102532#p102532Statistics: Posted by Quai34 — 20 May 2018, 04:15
]]>2018-05-19T23:22:02+02:002018-05-19T23:22:02+02:00https://www.norduserforum.com/viewtopic.php?t=15430&p=102529#p102529Vpc1 has a sort of wooden key on the black keys if i remember well. So the touch is different on those. Good or not, it's you to decide. Good control and quiet. What will you connect to it ? NP3, keys feels more plastic, more noisy, but nice at the end. Very dynamic keyboard, you feel connected to it. Kind of organic. But one is a controler which needs a computer to complete the experience and the other one is a stand alone keyboard simple to putt in place. Depends on the use you will have. The 2 are good.

]]>2018-05-18T11:21:37+02:002018-05-18T11:19:10+02:00https://www.norduserforum.com/viewtopic.php?t=15430&p=102470#p102470My personal view is: The VPC1 (and all of Kawai's wooden actions), as well as a few other actions such as the Yamaha CP4 action are MUCH better than the Fatar action in the Nord Piano from a pianist's perspective. These are all much closer to acoustic actions than the NP action. More substantial, easier to control in a precise and nuanced way.

However, this does not necessarily imply that any individual player will prefer these - especially if you are not used to (and/or aiming to) play acoustic pianos.

Actually I am using my VPC1 as a piano action sitting under the Nord Electro 5D using the Upper Receive mode... best of both worlds!

not familiar with your posting history, but in this thread you are not specifying what it is that makes the fatar keyboard so bad for you. the knocking issue cannot be blamed entirely on fatar if nord did not design the proper space for the action used.

are you referring to the feel of the action?

Sorry - I've posted a few times on this topic. I don't have the knocking noise others describe and my serial number is past the point where I believe they corrected that specific problem. It is loud, however, uneven, and not as substantial/"grandish" feeling as other actions I have used in Yamah and Roland controllers and keyboards. And it's just annoying - not fatal - because the sounds are (to my ears anyway) LIGHT YEARS ahead of all others. I guess the analogy would be for Porsche to sell a 911 with a Toro lawnmower engine. Why would you do that?

Still the best piano sound library anywhere. As long as I don't suffer some random failure as others have described with keys suddenly not returning, dropping out, developing the knowckinf sound or otherwise being out of commission - I can live with it. I'd really love for them to do a Piano Rack and let me get whatever controller works best for me. I'll stop now

]]>2018-05-17T16:14:45+02:002018-05-17T16:08:05+02:00https://www.norduserforum.com/viewtopic.php?t=15417&p=102449#p102449not familiar with your posting history, but in this thread you are not specifying what it is that makes the fatar keyboard so bad for you. the knocking issue cannot be blamed entirely on fatar if nord did not design the proper space for the action used.

]]>2018-05-17T11:07:22+02:002018-05-17T11:07:22+02:00https://www.norduserforum.com/viewtopic.php?t=15417&p=102439#p102439That’s their number in Sweden give them a call and speak to somebody senior. Let them know that you are very unhappy and you would like this resolved properly. I think you should get a new keyboard and they should keep their faulty one.

Which serial numbers were affected and where did this information about serial numbers come from?

]]>2018-05-17T11:07:00+02:002018-05-17T11:07:00+02:00https://www.norduserforum.com/viewtopic.php?t=15417&p=102438#p102438That’s their number in Sweden give them a call and speak to somebody senior. Let them know that you are very unhappy and you would like this resolved properly. I think you should get a new keyboard and they should keep their faulty one.

Which serial numbers were affected and where did this information about serial numbers come from?

]]>2018-05-17T03:51:29+02:002018-05-17T03:51:29+02:00https://www.norduserforum.com/viewtopic.php?t=15417&p=102428#p102428I've explained to the dealer from whom I bought the unit new that the sounds are stellar, the interface and downloading capability is great, but the Fatar keybed is horrific. They offered no apology nor did they talk to Nord as I asked them to. In fact - they've stopped reaching out to check in on how I'm enjoying the purchase which they used to do monthly...

I've used Nord's comment tool on their website at least 3 times for the same reason. Nothing. Three grand is not a small chunk of change to me - my expectations are high - shelling out that kind of money. They got much of it right but honestly, the more I play it, the more that horrible Fatar keyboard steals my joy.

And so what at this point? I'm not skilled enough to pull the guts out and make it work with a better keybed, I'm not rich enough to trash it and buy something different, I'm not interested in hauling it AND a better 88-key controller, and worst - their piano sounds are to my ear the holy grail. I wouldn't be happy with any other piano sound. So I'm stuck with it - which isn't the world's worst problem to have (it is still an absolutely DELICIOUS collection of pianos). I just wish there were more of an acknowledgement that the Fatar is a bad idea - but then there's the liability thing again - and the circle continues...

]]>2018-05-17T10:58:31+02:002018-05-17T02:19:50+02:00https://www.norduserforum.com/viewtopic.php?t=15417&p=102421#p102421I had this argument with apple over a phone that went dead after a year, I went to them in their shop with this knowledge and sat there for half an hour getting declined getting told I had to pay for the replacement (it could not be repaired anyway), going up and up until I was talking to the most senior manager genius who also held their line consistently. Then I said “ so you refuse to replace this phone which you agree has been purchased from you and has broken after 1 year and you agree has to be replaced but which you refuse to do despite my reasonable requests to you to replace it free of charge.”

She said yes and the usual smiley smart ass condescending “ I have tried to explain to you that you have read your warranty and have understood that we have a 1 year warranty on this product and there is nothing I can do as you bought the product understanding those conditions. “

Making it my fault of course.

I said ok and I pulled out my pen and Pre prepared paper which had my above statement in writing and said please sign this and place your employee number there and a stamp from the apple store or let’s get a witness to sign. She said why before even looking at it.

I said “because you are fully aware that the Australian consumer electronics guarantee provides for replacement or full repair to new state of a faulty or broken product within two years of purchase irrespective of the manufacturers warranty and you are not complying with this law and so I will need you as a witness in my court case against apple “

She looked at me for a second, her smarty pants air of confidence melted away, but her nose went pointing up even higher, grabbed my broken phone, told me she could nothing to retrieve the data on it and went out to the back and came out with another phone. Gave it to me with printed out paperwork in a bag and said “thank you and hopefully you have no issues with this one. Have a great day, if you need anything else please ask, so and so here”

When I had the phone I said why don’t you apologise for giving me the run around and wasting my time? She said, and I was waiting for it, as it’s the mantra here, recited as part of meditation everyday and sucked out of their mothers breast:

“ I am sorry that you feel disappointed, but we have sorted it out now and if you have anymore problems please come back and we will see what we can do”

I said

“I am sorry and sad for you that you are sorry at my disappointment, instead of experiencing authentic sorrow inside for being evil and trying to exploit your customer illegally, it’s sad you can’t even give a human apology anymore”

She came back with the standard concrete wall, robotic response that I expect as standard from these soulless beings, “ well I am sorry that you feel that way, but that is not what has occurred, I have replaced the phone and I have tried to apologise, but what more can I do? “

Again making it my fault. They can’t help themselves, it’s narcissistic and pathological already. Just notice it from now on it’s everywhere. It’s like they have been taught not to apologise.

You should be fine just be firm with them, they are used to treating people like abused , dumb, sheep.

Alicja wrote:In Australia there is a two year warranty provided by law to replace or repair a faulty product. If they have tried three times and failed then just tell them to replace it. If they don’t then take them to court. Telephone and email Nord in Sweden.

Is that also true for second user, as this one was purchased second hand?

]]>2018-05-16T12:57:10+02:002018-05-16T12:57:10+02:00https://www.norduserforum.com/viewtopic.php?t=15417&p=102396#p102396People generally don’t think beyond today, and really don’t understand what building a long term friendship with their clients means. They want to be distant, alienated and independent. A customer is a thing that walks around with money that must get a product for that money within a constrained and controlled, easy for the seller system that allows no flexibility or change and which maximises profit and turns anything out of the ordinary into too difficult and shifts the burden away to the customer if that is the case. Give us your money and go away and don’t be rude to ask for service as we are the important ones here. Customers are treated like they are stupid and made to be exploited. If someone shifts that paradigm around they get upset, annoyed, don’t know how to handle it, because here nobody dares to complain. It’s the convict vs master culture propagated down in the retail environment.

I have learnt the following about buying things in Australia.

There is no free market economy. There is massive government interference and that’s after the red tape and bureaucracy.

If you are getting bad service, it’s because the supplier allows it. Try open up a business doing the same thing as someone else in the same city or town you will get told by the suppliers they won’t supply you the products for stocking your shelves as they will be looking after their existing dealer. Been there, done that multiple times, could not start several business.

Your experience of bad service is because the distributor and dealer are working together to protect themselves.

Before I pay for anything I haggle the price down or search for a better deal somewhere else.

Before I pay for anything I ask them if they accept returns and what will happen will I get a refund or credit and replacement or repair. If it’s not refund or replacement , I tell them that’s why I am not buying and leave.

Just even asking things like that in a shop places you as an enemy in these simpleton minds and they hate you forever, never seen anything like this anywhere else. Here it’s like you have to just be dumb, pull out your wallet and pay, if it breaks don’t bring it back, if you do, it’s your fault and don’t expect compensation of any kind.

So for instance, if you go to a restaurant and find a cockroach in the food, they will give you the superficial sorry or even better “sorry that you feel disappointed” which actually is disappointment at you that you should feel disappointment, offer to replace the meal and would be shocked if you suggested that you should get the meal for free or should decline and leave the restaurant without paying. If you ordered you should pay, cockroach or not. Different mentality, business owner is king, client is nothing.