FAQ’s

What is the dress code?

We operate an old school smart casual dress code, no sportswear, no trainers, and only smart dark jeans are allowed. No fancy dress or hen party paraphernalia is permitted. Gentlemen - shirts on the weekend please.

We would love you to come and celebrate your forthcoming nuptials at The Jam House but no fancy dress, sashes, tiaras, inflatable appendages or strippers please. They will be taken off you at the door.

Tickets

Ticket prices will be stipulated on the event listings on the What’s On page. If you are dining with us you do not need to purchase separate admission tickets.

Tickets will give you a queue jump so please pop to the front door and say your name. You do not need to bring a printed ticket with you. If you are part of large group, you do not need to arrive together but please let everyone know the booking name and we will tick you off as you come in.

Are there any age restrictions?

The Jam House is an over 21's venue, everyone who comes to the venue must carry a valid form of ID. We only accept passports/national IDs and driving licenses.

Balcony seats & supplements

Balcony tables are those tables situated right along the edge of the balcony overlooking the stage and front bar which offer you an unobstructed view of the stage.

On Saturday nights these tables do incur a £5 per head supplement. On ticketed events and NYE these tables are priced at a premium.

Set times

Set times are always subject to change for one reason or another, right up until the day of the event, but live music usually starts at 8.30 Tuesday & Wednesday, Thursday & Friday, Saturday 9.30.

Do you have a cloakroom?

Yes, we have one and it is £1 per item. If you lose your ticket you may well have to wait until the end of the night, so please don’t moan.

Forgotten coats are stored for 3 months then given away to the coatless.

Do I need to pre-order?

Parties of 12 or more are required to pre-order from the menu please.

Do you have a lost property office?

Yes, we have a lost property office with anything from a coat, brolly, make-up bag, single shoe or even a toupee – we’ve seen it all.

So, don’t be shy- please call the office and we can check if we have your item.

Can you make celebration cakes?

Yes, we make cakes and they’re great! £7 per head for minimum of 2 people.

Carrot cake, chocolate or strawberries and cream. We do ask for full payment and 10 days’ notice.

Do you offer gift vouchers?

Stuck for a gift idea or looking for something different?

You can buy vouchers for use towards admission, dining or drinks to be exchanged at The Jam house on a date of your choice.