Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

100% protection against any unauthorised payments sent from your account.

Every purchase confirmed with an email receipt

No need to retype your financial information.

Once you have searched and selected your flights, you will be directed to the Travellers Details & Payment page.

Under Payment Details, select "Other Forms of Payment" and then select "PayPal" from the Other Payment Types dropdown menu.

When you select PayPal as your payment method, you will be temporarily redirected to PayPal's website to securely log in and confirm your payment.

- If you already have a PayPal account, all you need to do is click on "Confirm the payment".

- If you don't have a PayPal account yet, you will be taken through a few easy registration steps, and then on to the payment confirmation page.

You will then be redirected back to flysaa.com, where you will receive a reference number.

Note: If your PayPal payment is declined for any reason, your reservation will not be cancelled. You will be shown an error response and then have the option to pay using Manage Reservations or via our Call Centre.

Once your e-ticket has been issued, a passenger itinerary and receipt will be e-mailed to you. We recommend that you bring along your e-ticket itinerary when you travel.

If I select PayPal as my payment method, how will I be charged?
With PayPal, you can choose to pay with a credit card (Visa, MasterCard, and Discover), debit card (for UK customers, this includes Maestro, Solo, and Visa Electron), your bank account, or any unused balance you have in your PayPal account. A processing fee may apply and this varies for each region.

Can I use PayPal in combination with other forms of payment when purchasing my ticket(s)?
Unfortunately not.

I don't have a PayPal account. Can I still choose PayPal as my payment method?
Yes. Simply select PayPal as your payment option and you will be guided through the easy signup process on PayPal's website. Signing up for a PayPal account takes just a few minutes to complete, and it's free.

Are there any additional service fees?
There are no service fees from SAA to use this service. However, a cost may be incurred as a PayPal registered customer. For more information on PayPal costs visit www.paypal.com.

What do I need at the airport check-in?
On the day of departure you only need to present a valid form of identification, such as an ID book, driver's license or passport (for international travel), and the e-ticket receipt.

How can I obtain a refund if I cancel my ticket?
To obtain a refund for tickets purchased with PayPal, you will need to submit your request through the South African Airways Refunds Department, by e-mailing e-commerceonlinerefunds@flysaa.com

If you request a refund via our Call Centres, our Refunds Department will contact you to request a faxed or e-mailed copy of:

your bank statement/ cancelled cheque/ letter from the bank, if you paid by debit card, or your credit card statement/ letter from the bank, if you paid using a credit card.

This service is only available for reservations made through flysaa.com.
Customers who chose the "Pay Later" option may log on to flysaa.com and pay for their booking using the "Retrieve and Pay" facility on Manage my Booking.

Can I check in online if I paid for my ticket using PayPal as a payment method?
Yes.

Can I do a part payment for only selected passengers in a reservation?
Yes, but you need to do this through the Reservations Call Centre.