Overview

When an inSync administrator remotely refreshes and replaces an existing user's old device with a new device, the old device stays unprotected until the new device is ready to be shipped. The user cannot take or schedule backups or use inSync share on the old device.

To avoid any chances of losing data updates made on the old device while the new device is being refreshed and shipped, inSync has introduced the option of adding a new device in inSync instead of replacing the old device. The life cycles of both the devices will be managed independently and will not result in any data loss for the user.

Advantages of adding a new device

The user's old device is protected without any loss of data.

The user can continue to take or schedule backups on the old device even when the new device is being activated and shipped.

System settings and MAPI data can now be restored from the latest snapshot when the user logs in to the new device.

The user can continue to use both the devices independently.

Limitations of adding a new device

The user will continue to have two inSync devices unless the administrator decides to deactivate or delete any one of them

The space consumed by the new device will be added to user’s usage quota. For example if the data consumed by the old device was 20GB of inSync Cloud space. After backup starts on the new device, the user’s usage quota will change to 40GB.

Add new device workflow for AD users

The add new device workflow for AD users is as follows:

inSync Administrator actions:

On the inSync Management console, marks the device which needs to be replaced and starts the add device process.

System Administrator actions:

Using IMD, installs inSync Client on the user's new device and logs into the new device.

inSync Client restores all the data on the new device. Note: The data from the latest snapshot will be restored.

After this step, the new device is ready to be shipped to the user.

User actions:

Using Active Directory credentials, logs in to the new device.

The inSync Client restores system settings and MAPI data. inSync Client then moves the restored data which is saved at the temporary location to relevant paths and folders as required.

The device is now ready to be used.
The user can use both the devices till the administrator decides to deactivate the older device.

Add new device process for AD Users

The following table describes the multi-step process for the integrated mass deployment (IMD) device replace.