certifications

We never stop learning.

Our team is certified to help your team. Remaining up-to-date and educated on the latest in technology requires a significant investment in time and money. We make this investment to provide the best value to our clients.

Please contact us if you need an experienced opinion on the topics of securing, managing or supporting Apple devices — and the people who use them!

Speaking

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Contact us if you're interested in having Forget Computers speak at your event, or join us for a webinar. We're experts on the topics of securing, managing and supporting Apple devices — and the people who use them!

2015

In 2015 we attended the following conferences to keep our knowledge sharp and to learn from our peers:

Anyone who manages a Help Desk and is motivated to improve the efficiency of their Help Desk should attend this presentation. During this session, we will discuss how Forget Computers, Developers of RobotCloud, use features within the Casper Suite to deliver intelligent, automated alerts directly into their Help Desk, and how this augmented approach benefits IT and end users alike. Forget Computers uses Zendesk, but the concepts can be applied to any established ticketing system with an Application Program Interface (API).

In this talk we’ll openly challenge old school Windows habits that are often used without question to manage Macs. Concepts like AD Binding and GPOs will be put on trial and a much more robust solution that involves the Casper Suite will be presented as the solution for Windows admins who want to successfully “Cross the Chasm” into the Mac Admin world. Target Audience: Enterprise IT Admins, or anyone still using Windows Group Objects to manage Macs.

2014

In 2014 we attended the following events to keep our knowledge sharp and to learn from our peers:

With the significant increase in cyber threats - particularly in the SMB and mid-market size companies, an understanding of systems security as well as the relevant threat is becoming increasingly essential in the marketplace. With the belief that "OS X is inherently secure," it is our responsibility to ensure that our network and operations are as secure as anticipated. With a selection of core technologies, we can radically decrease the asymmetric threat.

IT configuration and management works best when computer automation is involved. However, we can’t ignore the human element when delivering IT services. Automation allows IT teams to consistently deliver quality service at a fast pace with few mistakes. In the complex world of IT, automating the human element may sound impossible (and boring), however it’s completely possible (and really exciting)! In this session, Ben Greiner will present how he leads a team of Mac and iOS experts with various expertise, to consistently deliver quality service across a variety of clients. Learn to improve your delivery process. Learn how to work faster and smarter with fewer mistakes. Learn how to streamline training and leverage less experienced team members on complex projects. Walk away with a whole new perspective on the world as you wonder aloud, “How did I even got out of bed this morning without a checklist?”

Apple devices are probably lurking in your enterprise. Are you treating them like first class citizens, or ignoring them in hopes they'll go away? Ben Greiner, president of Forget Computers, a managed service provider focused on the Apple platform since 1998, will share what his team sees surrounding the security of Mac and iOS devices in the enterprise. In addition, he'll discuss tips on how best to bring these devices inline with the security goals of your organization.

2013

Apple is continually changing the rules for Apple IDs, iTunes accounts, and more. In this session, we'll cover a wide variety of Apple ID related topics including: the latest rules, how devices are treated, how to migrate to new hardware, how to deal with multiple IDs and iCloud, restrictions for merging Apple IDs and how to combine them, how iTunes Match works, how Mac App Store differs from iTunes, and the right way to work with deployment and imaging.

Whether you run a small-to-medium-sized business or large organization there are a variety of considerations around managing the proliferation of mobile devices. Learn what to be concerned about, what options you have and how to put an MDM solution in place.

Scribble, scratch, tap.

Anyone who has spent time on the front lines of a Support Desk knows that technology itself is rarely the biggest hurdle in providing great customer service. Communicating effectively with clients is the real challenge.

An Apple ID is a user name used to shop the iTunes Store, log in to iCloud, buy from the Apple Online Store, and more. An Apple ID is also essential to managing apps on an iOS device. Managing your own Apple ID across a few devices is not very complicated, but how does an organization with several — maybe several thousand — iOS devices handle Apple IDs?

No matter how many iOS devices (iPads, iPhones or iPod Touches) a company owns there is only one way to install and update Apps on the device. In-house Apps aside, every App must be installed and patched using a free iTunes account. Apple does not offer shared corporate accounts. This raises the question, “How does a company deal with iTunes accounts across several devices?”