The problem does not get resolved even if the users logouts from InfoView and logins again. A temporary resolution for this is to stop and restart the Server Intelligence Agent (SIA) process/service on the CABI server.

Environment:

SDM 12.7, SDM 12.9

Resolution:

1. Follow TEC595754 and ensure that Step #8 has the 'Disconnect after each transaction' is set for the connection pool mode

2. Another option that might help is to ensure that the number of processing records limit is not the default value.