Hey I know I'm a few months late but did you ever get this solved? I bought a Pure in early May and I have the same issue. IR lights are on steady but Approach just doesn't work at all. Only if I physically pick up or move the phone will the glance screen pop on. I'm wondering if i have a hardware issue that will only get worse. If you see this and you can shoot a quick reply on how you ultimately got it fixed would be appreciated. Love the phone but to have this happen after only two months is frustrating.

An lest anyone ask I have turned 'Approach' on and off a few times and tried rebooting. I haven't tried a reset yet though. I only want to do that as a last resort as setting everything back up is such a pain since I'm not rooted.

Yeah I saw that on their page, but I can't really go without a phone for however long that would take (I have a sick family member so I need a phone). I was hoping it was maybe an App I installed or something.

Plus if you send it in how do they check it? I mean, it would have all my data and be locked with my password. Unless they expect me to reset it before I send it in.

They will send you the replacement right away, and put a hold on your card. And they give you a shipping label as well. When they receive your phone they will take the hold off. Your phone has to be in good condition (no screen cracks or anything like that). I'm not sure if the phone they send is new or refurbished though.

So just an update. I figured if I was going to send to them anyway I may as well try a reset and see if that works. Nope. Same deal. After ANY reboot it works for like two minutes and then stops. I fear it will turn into a bigger hardware issue so definitely calling them today.