Terms & Conditions

TERMS AND CONDITIONS

Love Rattan.com.

By using or accessing our website and/or placing any
order(s), you agree to be legally bound by these terms and conditions. If you
do not wish to be bound by these terms and conditions, then you may not use or
access our website or place orders.

These terms relate to sales in person at our showrooms, over
the Internet and over the phone with Love Ratton.Com. The contract made by you
on-line with us incorporates these terms and conditions, which shall prevail
over any and all terms and conditions proposed by you.

You should not proceed with your order until you have read
and agreed to these terms and conditions.

1. PRODUCT SPECIFICATIONS

1.1 We and our suppliers have a policy of continuous product
development and reserve the right to amend the specifications of any goods or
products without prior notice in relation to future sales. This includes
adjustments to sizes or ornamental detailing on individual items purchased.
Please email or call ahead to check exact sizes or potential changes as on
occasions minor adjustments may have been made by our supplier.

1.2 Products supplied may differ as a consequence from those
on display or advertised. Unless agreed with you, the products supplied will be
of equivalent value, functionality and appearance.

1.3 All our furniture is made from quality Materials and
accordingly appearances may vary. When you are purchasing our furniture you are
buying handmade pieces.

1.4 Leather products are made from quality Leather and
accordingly they may not be uniform in colour or texture.

1.5 We endeavour to display as accurately as possible the
colours of our products that appear in our showrooms, on our website and other
promotional materials. However we cannot guarantee the complete accuracy of the
pictures or photographs that are shown. Many conditions such as monitor
settings and batching can affect the colouring of items in a picture.

1.6 From time to time we have a specifically marked section
of our website marked as clearance ranges, when you purchase items from a
clearance/discontinued range please note that this stock may not be new or
boxed. The items are from a discontinued range and as such are being sold as
seconds. These items may have been excessively handled so may have knocks,
scratches or other defects due to being over handled. The sale price takes this
into consideration.

1.7 At Love Rattan.com the majority of our products are
designed with no home assembly needed, however on occasions to aid in delivery
or to avoid damage, our designers have deemed it best that certain items will
need minimal home assembly. Most dining tables and beds may need some minor
assembly. Items needing minimal home assembly will be clearly identified in the
individual item description. Love Rattan.com suppliers have, to the best of
their ability, ensured any assembly is as simple as possible and in no way
detracts from the quality or structural integrity of the product. We do not
unpack any of your items or assemble any of your furniture on delivery unless
specifically agreed at point of sale. Our drivers operate to a strict timetable
so it is important that all other deliveries that day are met on time. Please
note that we cannot facilitate the removal of any of your packaging.

2. MEASUREMENTS

2.1 All dimensions specified by us are approximate due to
the items being handmade and within a tolerance range.

2.2 We will not accept any liability for any extra costs
incurred by you as a result of incorrect or incomplete measurements or
information supplied by you, or minor alterations made by the supplier. Please
email ahead if a small change in size may deem the item unusable.

2.3 The onus is completely on the the customer to ensure
that the items fit through doors and passage ways before delivery, if they do
not and we have to return them to the warehouse we are fully entitled to charge
a £40.00 restocking fee due to staff & fuel costs for the failed delivery.

3. PRICES

3.1 All prices include VAT, where appropriate, at the
prevailing rate and are subject to any promotional offer or discount.

3.2 The prices displayed on the website are for online
purchases and promotions only and are not transferable to sales through any
other means. Prices relating to any online promotion are valid strictly until
midnight on the day on which the promotion expires, as determined by us.

3.3 We will not be bound to honour any prices, where we have
indicated to you subsequently that the prices displayed have been displayed in
error. In these cases a refund will be offered.

4. PAYMENT

4.1 You can pay by cash (in showrooms only), credit card or
debit card at the time of order. The price of any product is the price in force
at the date and time of your order. You undertake that all details you provide
to us for the purpose of purchasing products which may be offered by us on our
website or in our showrooms, will be correct; that the credit card or debit
card which you use is your own and that there are sufficient funds to cover the
cost of any products. We reserve the right to obtain validation debit / credit
card details before accepting your order.

4.2 Payment will be taken in full at the time of the order
unless there is a problem with the website.

4.3 The contract shall not have been concluded until we have
completed all of the following steps: we have received your debit/credit card
payment details, we have accepted your order and sent you confirmation of
receipt of your order by return email to the address you have given us during
the registration procedure and we have dispatched the goods to you.

4.4 We are entitled to refuse any order placed by you.

4.5 We reserve the right to accept either a discount code or
cash back; we are unable to accept both on one order.

4.6 We reserve the right to cancel and refund any order, at
any time.

4.7 Any cancellations requested by the customer after an
Invoice has been raised either on-line or in store will be subject to a 12.5%
Administration Charge.

5. DELIVERY

5.1 We are only able to deliver orders to you if you have a
permanent address on mainland UK - Deliveries to Ireland, Scotland and Wales
are subject to delivery charges, please call Customer Service for details and
costs.

5.2 We will always endeavour to deliver your goods as soon
as possible, but please be aware that the delivery in certain post codes or
during busy periods could take longer. The date suggested on your order
confirmation is our estimated delivery date. We will endeavour to deliver your
furniture on or before this date. However, circumstances beyond our control may
occasionally dictate that items can be delayed; this may be on route to our
warehouses from overseas or on very rare occasions unavoidable issues can
happen on the day of delivery.

5.3 Small orders may be dispatched by post or courier.

5.4 For all orders - any changes made to the content of your
order will have an impact on your delivery date. We may therefore be unable to
deliver your goods on your confirmed delivery date should changes occur and if
so, a new delivery date will be given. If we are unable to deliver your entire
order on the same day due to unforeseen circumstances, we will deliver your
order in instalments. We will not charge you for this; however, if this is at
your request, we may charge you extra delivery costs. If we are late delivering
one or more of the parts of your order that will not entitle you to cancel any
subsequent instalments which complete the order.

5.5 You are responsible for providing a safe means of access
from the public highway to the place of delivery. If our Home Delivery Team
considers that access is unsafe then we will not deliver the goods until safe
access is provided.

5.6 If the customers or their representatives are not
available at the time or day of delivery they should inform us at the earliest
possible opportunity by telephone. Should we be requested to make a second
attempt at delivery a £40 re-delivery fee will apply.

5.8 If we accidentally damage goods in the course of
delivery our liability for that damage is limited to the repair, replacement or
refund of the goods delivered or the value thereof.

5.9 Time of delivery is not covered in these Terms &
Conditions. We will not be liable for any loss or damage suffered by you
through any reasonable delay due to unforeseen circumstances outside of the
reasonable control of Love Rattan.com or any reasonable rescheduling of
delivery (Our Home Delivery Team cannot offer any timed or Saturday
deliveries).

5.10 In the unlikely event that there is an issue with your
goods on arrival - please don't worry; our Customer Service Team will help to
resolve the matter for you as quickly and conveniently as possible. To report
any issues please contact us via email only on: sales@love=ratton.com

We cannot deal with any complaints on the Sales telephone
number.

Once your service case has been raised, a member of our
Customer Service Team will look into the best way to resolve the situation and
you will be contacted within two working days (N.B. a working day is classified
as between Monday to Friday only).

Please do not report any issues to our drivers, showroom
staff or Home Delivery team as our Customer Service Team are best placed to
expedite the most efficient resolution.

Please report all damages within 24 hours of delivery.
Please note we will require proof of the damage in the form of a photograph in
order to arrange a Furniture Specialist to resolve any issues and to create a
paper trail of your complaint.

5.11 Please remember that although we offer free delivery we
do subsidise your delivery fees on these items, therefore if you wish to return
any items we reserve the right to refund less than the original purchase price.

5.12 In the event that you choose to have your goods
delivered to your own third-party carrier we will not accept any responsibility
or liability for any damage to your goods after delivery or handover to your
chosen agents/shippers and it will be accepted to be at your own risk.

5.14 If you decide to cancel your order after we have
dispatched for delivery, but have been unable to due to any cause or
circumstance beyond our reasonable control (including, but not limited to,
adverse weather conditions, floods or acts of God), a return fee will apply.

5.15 The items will generally be delivered via a 3.5 tonne
vehicle, so please be sure your property is accessible for this size of
vehicle. If we are unable to deliver the goods due to there being no safe means
of access, we reserve the right to cancel your order and refund the payments
subject to our refund policy.

5.16 For orders of multiple items, the estimated delivery
date will be assigned according to the longest lead time. If multiple orders
are placed for the same delivery address, these will be grouped, and the
estimated delivery date will again be chosen according to the longest lead
time.

5.17 Where applicable, to ensure guaranteed Christmas
delivery we will contact you beforehand to arrange a date to deliver your
order. If you are unable to accept this delivery date we can arrange an
alternate date, but due to the complex nature of re-arranging the route, we
cannot guarantee this will be prior to the Christmas holidays.

5.18 Unfortunately we are currently unable to deliver to the
Isle of Wight, if this applies to you, please call our Customer Service Team
immediately.

6. CANCELLATIONS AND RETURN

6.1 If you are a UK/EU consumer, you have the legal right,
under the Consumer Protection (Distance Selling) Regulations 2000 to cancel
your order within seven working days following the receipt of your order. By
law, Love Rattan.com will process your refund as soon as possible and within 30
days at the latest in accordance with your legal rights.

If you wish to cancel a product you have ordered from us,
please be aware of the following scenarios and the terms that apply:

6.2 I want to cancel the order prior to dispatch: by law you
are permitted to cancel your order prior to dispatch but please contact Love
Rattan.com as soon as possible so that we can minimize the overheads and
inconvenience of any costs incurred. This should be by telephone and confirmed
with an email.

6.3 I want to cancel a custom-made order: Unfortunately, by
nature of the product being made to your specified requirements and tastes, we
cannot offer refunds on these items.

6.4 I want to return damaged or incorrectly supplied
products: If the products you receive are damaged or incorrectly supplied on
delivery, you should notify Love Rattan.com within 48 hours so that we can
organise collection and send you substitution without charge to you. We do not
make exceptions for instances when the goods have not been opened and/or
checked by the customer within the allocated time.

6.5 I have changed my mind on products I’ve received: If you
wish to cancel products that are not damaged or incorrectly supplied, then you
must inform us within seven working days following the date of receipt in
accordance with the Distance Selling Regulations., You should be advised that Love
rattan.com cannot accept responsibility or cost for the organisation,
collection and return of products. You are required to take reasonable care of
the products and not use them while you organise return delivery. See Customer
organised returns.

7. CUSTOMER ORGANISED RETUNRS

7.1 If you have changed your mind and wish to return any
products to us, please be advised that you have a statutory duty to take
reasonable care of the products that you are returning. We reserve the right to
bring action against you in the event you breach this statutory duty. This will
be reviewed on a case by case basis, but examples include:

7.2 Returned products are damaged in transit: If products on
return are lost or damaged in transit, we reserve the right to seek direct
costs from you.

7.3 Returned products are not suitable for resale: On
receipt of the returned goods, Love Rattan.com will inspect and assess the
suitability of products for re-sale and reserves the right to seek payment for
the direct cost should you have been negligent in your duty to care.

Please note, Love rattan.com will not be responsible for any
loss or damage to them in transit and, for this reason, we recommend that you
use a recorded delivery service and with appropriate insurance.

8. REFUNDS

8.1 If you cancel your order in any of the circumstances set
out above, we will refund any money paid by you as soon as possible but within
30 days. Products, which have been delivered to you, must be returned to us. If
you do not we will seek payment for the direct cost.

In the case you receive damaged or incorrectly supplied
goods, we will offer you a replacement product or substitute of equal or higher
value. In the event you are not happy with the substitute, we will collect the
product at cost to us and you are still within your rights to request a refund.

8.2 Any refunds (including the cost of delivery) given by us
will be made to the debit/credit card account provided when you placed your
order as soon as possible but within 30 days. Should a dispute arise with Love
Rattan.com pursuing you for direct costs, by law we will NOT charge/debit your
payment card without appropriate authorization. The company will charge a £65
re-stocking fee in cases where Love Rattan.com has to make a collection of the
goods.

9. COMPLAINTS

9.1 If for any reason you wish to lodge a
complaint please email: sales@love-rattan.com or by letter to Love Rattan.com,
Unit 8 Jefferson Way, Thame, Oxfordshire OX9 3SZ. We will endeavour to
acknowledge your complaint within three working days. Please mark your
correspondence or use subject header ‘Complaint’.

About Us

Love Rattan.Com supplies outdoor furniture that meets the UK consumers need foraspirational design and long-term durability. Our strong product range of chairs, tables, hammocks, loungers and parasols offers more colour, more shape and more comfort than ever before - all of this against price points that represent excellent value for money, proving elegance doesn’t have to cost the earth.