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Welcome to Qatar airways

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When you need to fly, you can rely on us

Rely on us when you need to fly

More choices so you can travel safely with an airline you can trust

As we continue in our commitment to getting you where you need to be safely, we thank you for your trust.

And as we look forward, we are offering you more choices and greater flexibility so you can have the confidence to plan now and travel when you are ready.

Whether you have booked or are planning to book for travel up to 31 December 2020, you can rely on us for the best travel solutions.

As always, we are here when you need us.

Hold on to your ticket

Keep your ticket and use it when you are ready with our extended ticket validity, now valid for 2 years from the date of ticket issuance for greater flexibility.

Call any of our offices or contact centres to extend your ticket validity.

Unlimited changes

You can change your travel date or destination free of charge, as often as you need, for travel until 31 December 2020. You can change your origin to another city within the same country or any other destination we fly to within a 5,000 mile radius of your original destination.

Call any of our offices or contact centres to rebook.

Swap for Qmiles

Swap your ticket for Qmiles and redeem them towards reward flights, extra baggage or cabin upgrades when the time is right. For every 1 USD, you will earn 100 Qmiles that are valid for at least three years, so you can have the flexibility to choose how, when and for whom to redeem them. Not a member? Simply join before you submit your request.

Comfortable and hygienic cabin environment

We continuously review our processes for ensuring cabin cleanliness. Our aircraft are disinfected regularly as part of the normal cleaning process.

Our staff are trained with the latest hygiene protocols and cleaning procedures, using products recommended by IATA and WHO.

We care about your peace of mind, and that is why we ensure the highest hygiene levels across all our aircraft so that you can experience a comfortable journey to your chosen destination.

Air filtration systems

With one of the youngest and most modern fleets in the sky, many of our aircraft feature the most advanced air filtration systems available in the market. These systems are equipped with industrial-size HEPA filters that remove 99.97% of viral and bacterial contaminants from re-circulated air, providing the most effective protection against infection.

Linen and blankets

All our linen and blankets are washed and dried at 90 degrees centigrade, then pressed using an iron operating at 100 degrees centigrade. Our clean laundry items are beautifully clean, perfectly pressed, handled wearing gloves, and sealed into individual packaging.

Meal service equipment

Qatar Aircraft Catering Company (QACC) was the first organisation in the world to achieve ISO22000:2018 certification from Bureau Veritas with UKAS accreditation, confirming QACC’s Food Safety Management System meets the highest standards

All meal service utensils and cutlery are washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria. All the sanitized equipment are handled by staff with wearing hygienic disposable gloves, while cutlery is individually re-packed.

Headsets

All our headsets are carefully re-furbished and sanitised. They are then individually re-packed by our staff wearing hygienic disposable vinyl gloves.

Airport screening

At Hamad International Airport, all arrivals from affected countries are screened to identify passengers with symptoms of COVID-19 (coronavirus).

Hand sanitiser available

All our lounges have sanitiser readily available at the reception desk for our passengers’ use.

Comfortable and hygienic lounges

We maintain the highest levels of cleaning across our lounges, with surfaces in washrooms, elevators and other high-use areas cleaned continuously.

Changes to our cuisine have been made for your hygiene safety, including the replacement of the buffet with single-serve prepared meals and the use of disposable cutlery*.

*Across select lounges in our network

Valid for tickets issued on/before 30 September 2020.

Valid for travel on/before 31 December 2020.

Valid for any of Qatar Airways’ fares only purchased either directly from Qatar Airways or through travel agents.

If you have booked your ticket through a travel agent, please contact your travel agent to amend your booking or exchange your ticket for a travel voucher.

If you have booked your ticket on qatarairways.com or through any of our offices, you can re-book or exchange your ticket for a travel voucher by calling any of our offices or our Contact Center.

Rebooking fees will be waived if reservations are amended before departure (for travel on/before 31 December 2020).

Rerouting for voluntary purposes (i.e. where there has been no flight disruption) is possible 14 (fourteen) days after making the booking. New flights must be booked in the same booking class (RBD), be operated by Qatar Airways and can be changed within the same country of origin and/or within a 5,000 (five thousand) mile radius from the original destination booking. If the same booking class is not available, a fare and taxes difference may apply.

Rerouting following operational disruption (i.e. flight cancellation) is possible free of charge on Qatar Airways operated flights only from the same country of origin and/or within a 5,000 (five thousand) mile radius from the original destination booking.

Rerouting is not possible free of charge if the original booking was on a fifth freedom route not touching Doha (such as PNH-SGN and vice versa; GRU-EZE and vice versa).

Travel voucher

The voucher is non–refundable and non-transferable and is valid for further transportation on Qatar Airways marketed flights only and/or Qatar Airways ancillary services.

If your ticket is fully unused, the full equivalent amount will be issued on a non-refundable voucher, valid for two years from the date of the voucher issuance.

If your ticket is partially used, the unutilized amount of your ticket will be reissued on a non-refundable travel voucher valid for two years from the date of voucher issuance.

The 10% additional amount will be calculated on the unutilized base fare (taxes and all other applicable charges excluded) of the ticket originally paid and remains non-refundable.

Refunds

If your flight has been cancelled/disrupted: all applicable penalties shall be waived if cancellations are performed before departure.

If your flight has not been cancelled/disrupted, any relevant penalties will be applied according to the applicable fare rules of the fare paid.

Refund amount will be credited using the original form of payment used to purchase the ticket.

Ticket can be refunded in Qmiles. 100 Qmiles for every USD 1 of the ticket value will be credited for to your Privilege Club membership card.

Qmiles

All passengers in the same booking must be Privilege Club Members. If you are not yet a Privilege Club member, you can join Privilege Club, in accordance with the Privilege Club Terms and Conditions

Children under age 12 can be enrolled as part of family member by any parent and mileage accrual will be posted to Main Member’s account

Qmiles credited applies to refundable, as well as to non-refundable fares, Q and stopover surcharges and YQ, YR charges.

Service fees and any other non-refundable charges will be excluded from the Qmiles credit

If multiple passengers are in a booking, unique membership number (main/family) is required for Qmiles credit

Following refund request is submitted, Qmiles will be added to the member account. This processes is irreversible.