Dumbwaiter Installation and Service

Requirements when Installing Dumbwaiters in New or Existing Homes

It is more difficult to retrofit a dumbwaiter into an existing home than to construct a new home with a dumbwaiter in it. Existing wiring, plumbing and floor joists may have to be moved to make a clear, vertical path for the hoist-way. The hoist-way must be large enough to house the guide rails, cables and car so it is vital to decide on a dumbwaiter before construction begins. It is easier to build a hoist-way with a dumbwaiter in mind than try to find a dumbwaiter that will fit perfectly in an existing hoist-way. The general contractor that is building the hoist-way will need to work with the dumbwaiter installation company to ensure that the hoist-way is the right size, the openings are in the right place and the walls of the hoist-way support the dumbwaiter and all its components (guide rails, cable and pulley systems, etc.). The general contractor will also install all the access doors.

Different states and provinces may have codes and regulations for dumbwaiters and their installation. Check with the local government to make sure the dumbwaiter will be code compliant. Our local pre-qualified dealers are experts in this field, so find out who that is by filling out this form and contacting them today.

Service

Refer to the service and maintenance schedule located in the owner’s manual for the manufacturer’s recommendations. A local dealer may offer maintenance programs for the dumbwaiter that are in line with the manufacturer’s recommendations and warranty stipulations.

WHAT OTHER PEOPLE ARE SAYING

Yes, I had an excellent response from Mike in Ohio. He made extra efforts to reach me by phone to respond to my questions. I am in California, we finally found email the best way to communicate, and he was thorough and helpful in his answers. Then he mailed brochures. Then he called to make sure I got the brochures. So, I can say Mike is excellent in providing service and assistance and I really appreciate his promptness. I emailed another company on my own - not part of SILVER CROSS- and it took them more than a week to call me back.

Ann J.

Ohio

Thank you so much for your follow up with me. I did indeed receive information from your local affiliate in PA. They enclosed information and brochures, also enclosed a map of how to find them, or they would come to us. I certainly appreciate your help in this matter. The service you provide is the best. We can't thank you enough.