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Business Process Review Checklist

This Business Process Review Checklist is a guiding document that will help you to arrange your activities in order to inspect existing business processes to define if they need any improvement or re-organization. With a help of this Business Process Review Checklist you can study steps of this procedure

Auditing applied regulations and standards for their compliance with actual performance;

Data Processing:

Technical and methodical expertise carried out by appropriate specialists;

Qualifying and investigating existing problems to rank them;

Discussions with focus groups to conclude appropriate resolutions;

Researching possible ways to rectify situation and recommending them to organization;

Business Process Review Steps:

Visualize the business process’s map (create a chart of successive steps and operations);

Review the operating environment and characterize it in clear-cut terms;

Discuss the problems that appear with the current process in the current environment;

Identify and qualify problems once sufficient evidence is gathered;

Arrange a series of meetings with process participants to brainstorm why the problems exist and how to resolve them;

Review the business process’s documentation to make sure that it accurately reflects the manner that the actual business functions;

Analyze business process’s products and services to identify decrease of their quality;

Conduct an expertise to determine the character and type of quality decrease as it may point at certain defects in the process’s workflow;

Create extended business process’s plan to depict how different inputs (customer requirements, materials, labor, etc) are coming into the process on every step – so called “ICOR” (inputs, controls, outputs and resources);

Apply different process review methodologies:

Run the process through all items of business process review toolbox;

Apply troubleshooting procedures to identify faulty process steps;

Test personnel to see if they know their duties well;

Observe personnel carrying out their tasks to note if any mismanagements take place;

Control process-related supplies and inputs to define their quality;

Interview workers to gather their input about the process problems;

Test out business process’s technological components and infrastructure;

Drive the process’s model through different scenarios to review its effectiveness;

Conduct surveys and assemble focus groups to collect their ideas for business process improvement;

Evaluate internal controls, policies and procedures used to govern the process;