Crozscore:

Crozscore:

Software Description:

Survaider is an online SaaS CEM platform which lets enterprises understand the voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

Other features:

Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.

Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk software.

Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

Software Description:

Free live chat with visitor recording. Use our Free package with unlimited number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do.

Software Description:

Yactraq’s audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more.
By using our powerful platform, our customers have seen management efficiency gains of 400% and significant increases in service quality through data-driven agent monitoring, feedback, and training.

Features:

Data Export

API

Net Promoter Score

Customer Management

Calendar Management

Dashboard

Multi-User

Notifications

Data Import

Data Visualization

Features:

Features:

Call Disposition

Call Tracking

Dashboard

Customer Management

Summary:

Aggregate opinions of your customers from review website, social media, emails, website, feedback forms at a single place.

Manage opinions from across all channels at a single place.

Ask question though on premise tab, mail it to your customer, send it as SMS or all the three.

Accurately measure NPS and other business metrics across all channels in real-time.

Act on everything talked about your business on Social media.

Know exactly where to focus on to keep your operations tight and make your customers smile.

Survaider is an online SaaS CEM platform that can be used to understand voice of customers and act on it, across all their business locations in real time. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.