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2 Cautionary StatementBT's 21st Century Network is still in the process of development and the subject of consultation. The information in this presentation may be subject to change'The purpose of this session is to cover:Background to the WorkshopScope & Objectives of the DayAgendaMention the voting & texting

4 BT’s Platform Architecture – The MatrixSystems Investment and development for 21CN is aligned to a common architecture – we call it the “matrix architecture”The architecture defines the systems into 14 platform areas covering discrete functionsIt separates customer, service & network into layers across defined application interfacesIt supports both new and old networks & servicesIt is designed to protect our customers from underlying technology changes & allow them to embrace 21CN facilities as they choose21CN (& implementing the “Undertakings”) are accelerating BTs transformation of systems throughout the architecture, but today we will concentrate on changes that impact you the customers, ie The collaboration platform

8 Strategic Changes – WBC Example Our vision and how it will impact CPsMore interactive B2B interface – no longer need to poll for responses, responses to pushed back by BTWImproving Scalability and Resiliency of the B2B Gateway – deploying a B2B gateway with greater scalability and resilienceGreater consistency of interfaces – Provision and fault B2B interfaces currently use different technology. Provision interface to use same technology as current Fault interface for WBCConsistent experience across BT Products – similar B2B interface as is used for Openreach products SMPF/MPFUpdating your interface with us - to use more up to date technology – e.g. using later versions of Siebel, browser-based client -no client deployment needed.Consistent across UK Industry – Aligned with Consult21 & NICC B2B

10 Open roadmap & go through Annexes 1 & 2Roadmap – More DetailAnnex 1: Outline RoadmapUndertakings Separation21C Customer Experience21C ProductsPathfinderIf requiredOpen roadmap & go through Annexes 1 & 2See Roadmap on Consult21 Systems & Process WG pages for more detailPlease Note: The roadmap is a summary of current known plans and a guide at the time of publication. Formal notifications of change will come out through the normal product channels or via the Consult21/21CN migration plan consultations as appropriate;