Bug Reports

Has anyone else lost the gems on thier hero after the maintenance on 1/26/18? I have lost over 35k defense, 4.5k attack, and 1.5k power. Logged on after the maintenance and discovered them missing and Snail refuses to check my account before maintenance and compare to after. They say they show no records of lost gems.....wth... if they checked they could see they are missing.

Same for me and same for many of my guild mates who lost stats like you or even more and Snail gives always same answer... "The operation team checked your account and they didn't find you have lose gem records"... they even told me that checked my situation since november 2017 while i clearly told them that they could just control the situation the day before the maintenance without going so back in time... especially since i started playing in october and if they control my situation in november it is obvious that they can't see many differences

I think these GM's are paid off by someone....perhaps an administrator that din't get his way in the game or maybe someone pissed im off. No matter what they can have this time suck and keep maxing out thier credit cards for these sorry excuse for GM'S. Had a rumor going around that is may have been Highlander or Hamburglar on 64.

I know that it isn't the answer you are looking for and it won't help the current situation however, I would suggest making sure to take screenshots of things associated with your account that are worth value. Troops, gears, flags, gems, point vouchers, points, equipment vouchers to name but a few. I know that in the past I have lost thousands of equipment vouchers and have not had them restored by Snail's support team due to not having screenshots as proof (despite sending many mails and speaking to GMs on skype).

Honestly to save yourself the headache of going around in circles with Snail, just take screenshots of everything. It will make your case easier to justify and speeds up the process for both parties.

i just disputed all transactions with snail since the start of the server through pay-pal , and got back every penny i had spent on this game. now i say good bye to this sorry game, and i hope more people will dispute when snail screws them up.