CRM Applications Support Analyst Location: Moorgate, London (Flexible)Contract type: PermanentHours per week: 35Other locations, flexible working or part time will be considered (minimum of 4 days)Salary: circa GBP 39,000 per annum including London weighting (if applicable)

Do you want to ensure the successful day to day running of production applications, contributing to the development and deployment of enhancements?

What you will be doingProviding end to end application support, the CRM Applications Support analyst will provide IT support and deliver service management activities in core areas such as Emergency Response, Event First Aid, Ambulance, Education, Refugee Support, Family Link Restore, International Projects and Fundraising.

Our success in making a difference to the communities in which we operate is dependent on the ability to deliver effective IS/IT services; the Information and Digital Technology Team supports 3500 staff and over 30,000 volunteer users in locations across the UK, our London based UK Office and our operations overseas.

What we are looking forAn IT professional with experience of Microsoft Dynamics CRM Online, you should have:

Practical experience of administering Microsoft Dynamics 365;

Experience in investigating and resolving service incidents, requests and problems, both technical and functional, and tracking progress in an ITSM system;

Experience of service delivery working to agreed SLAs in an ITIL environment;

Experience of documenting technical solutions;

The ability to communicate effectively with technical and non-technical audiences clearly in speech, email and documentation.

Closing date for applications is 23:59 on the 4th March 2019 with 1st round interviews will be held week commencing 11th March 2019.

We offer a wide range of staff benefits, these include:

36 days holiday (including Bank Holidays)

Option to buy an extra 5 days annual leave

Up to 6% contributory pension

Flexible working policy

A little bit more about usThe British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.

Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Every person - and every organisation - is unique. We all have different goals at work. At Guardian Jobs, we bring together like-minded job seekers and employers to create a happier world of work for everyone.