One-Hour Response Guarantee

If you’ve ever got any questions in regard to your hosting package or you experience a problem with your websites, you’ll have to touch base with the respective hosting company’s client support team. It may not make a difference how promptly they will respond when you've got a generic query, but a problem such as a mishandled web application update, for example, may lead to your website becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be offline. If you offer services or goods online, any outage will adversely affect your website and you may lose existing or prospective clients. Many hosting providers, mainly resellers, handle trouble tickets and emails within twenty four hours, but in the e-world that is way too long, as customers will hardly ever revisit a website that is not functioning correctly for an extended time period.

Our Linux web hosting packages include a sixty-minute reply time guarantee, so regardless of what inquiry or problem you might have, we’ll always be there to lend a hand. The fact is, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and pre-sales matters. Our help desk support team members will be at your service 24x7, even on weekends and public holidays, which implies that you will receive timely support at all times. We realize just how invaluable time can be, so by the time we answer your e-mail or trouble ticket, we will have enquired into the matter and, if we haven’t come up with a solution, we’ll supply you with more information about what you have to do on your end – if the circumstances demand it. With our support service, you can be certain that there will be somebody to assist you right away, regardless of what time of day or night it is.

With a semi-dedicated server account from us, you can take full advantage of our stunningly fast support service. You will obtain a reply to any support ticket posted from the hosting Control Panel or email sent to our customer and tech support staff in less than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – technical or billing. It often takes far less time to examine and rectify a problem. We will provide you with more information in case the solution entails something that should be done on your end. If you get in touch with us during official holidays or weekends, the response time will be precisely the same and because of the fact that our support team is on duty 24/7/365, you will obtain quick help for any general, technical or billing issue no matter what time of day or night it is.