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For a one-night stopover it's not bad

We got a really cheap rate on a well-known holiday website. The room was clean, roomy and pretty quiet. Has a fridge, microwave, 2 double beds, free parking and tv. I wouldn't stay here for a whole holiday but as somewhere to get your head down for one night on a road trip it's perfectly fine. The swimming pool, however, is basically a sunken bath in the car park which is on a main road.

Stayed: September 2010, travelled as a couple

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Ask hburford about Comfort Inn Santa Cruz

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

They currently have 10 complaints filed against them at the Better Business Bureau. The manager (Chirag Mehta) is dishonest. She charged my bank card without any written or verbal authorization. When I checked out of the motel I requested a receipt, (to assure me there were no charges to my visa bank card) and they gave me some song and dance…about how long it would take. I said I would wait. During my 45 minute wait, 7 guests checked out. Chirag Mehta the manager tried to add additional charges to ALL 7 guests. I listened as each and every guest seemed “surprised” and unaware about the additional charges. Despite the fact I got my receipt showing a zero balance….TWO days later my VISA bank card was charged $20. My motel room was booked and PREPAID with an AMEX through Priceline. They are liars and cheats. I am still trying to get my $20 refunded.

Stayed: August 2010, travelled on business

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Ask E_Hartwell about Comfort Inn Santa Cruz

2 Thank E_Hartwell

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Don,t stay at Comfort Inn in Santa Cruz if you can avoid. The staff there wants to give you the highest rated room, when you are a walk-in customer. They tell you that the this room is the only one left, but we made the experience that other customers arriving later could get a room. So the one we were proposed was not the last one. Its obvioius why the staff cheats you like this is: to sell the high/priced rooms. We argued with the staff about this but / as you could imagine / they didn,t had an open mind for our arguments. So / Hands off the Comfort Inn in Santa Cruz (the one just near the freeway not the one near the boardwalk)

The rooms are not on a standard that you would expect for the price. The rooms definitely need a shape/up. Even in the non/smoking rooms is e very special smell. You are glad to get out in the morning.

So go to another place. There are many other motels in Santa Cruz on Ocean Street and near the boardwalk. There you would at least profit of the short distance to the beach attractions and downtown.

Stayed: August 2010, travelled with family

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Ask Amicidarte about Comfort Inn Santa Cruz

1 Thank Amicidarte

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I was checking hotels in the area of Santa Cruz for a tour group. When I contacted the hotel I told them I liked their price but I wanted to look around some more. They said that if I gave them my credit card number they could hold the price for me for a few days. Consequently I didn't choose that hotel. Much to my surprise on my bank statement there were pending charges for the rooms I never reserved. I called the manager and told him that I never asked for, received or signed a contract for those rooms. The manager started yelling and was extremely rude. I cannot believe Comfort Inn and Choice hotels allows someone of his low quality of character to manage one of their hotels. I will never recommend this hotel to any of my customers or fellow travel agents.

Stayed: July 2010, travelled on business

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Ask travelguide1 about Comfort Inn Santa Cruz

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Booked 2 rooms, awful smell in each room, dingy on the outside, overpriced even for a sunday booking. And when I checked out 3 days later my credit card had been breached, and the card was never used anywhere else on the trip....

Stayed: June 2010, travelled with family

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Ask tothemoon123 about Comfort Inn Santa Cruz

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I booked two rooms at least 2 months in advance. Our room was disgusting--paint peeling, stains in the bathroom and dirty walls and floors. I didn't want to touch anything. It's an old motel with paper-thin walls. Our upstairs neighbors woke us up at 4am and we were never able to get back to sleep. The front desk called my elderly Mom at 6 am even though she hadn't ordered a wake up call. When I complained to the front desk, they were extremely rude. There are plenty of decent motels in Santa Cruz---avoid this one. I'm surprised it's part of the Comfort Inn chain.

Stayed: June 2010, travelled with family

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Ask DianeSanFrancisco09 about Comfort Inn Santa Cruz

Thank DianeSanFrancisco09

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC