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"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

"According to Forrester, the right engagement model can help companies achieve double-digit growth.
Simply put, establishing trust through differentiated and secure digital experiences is key to competing in today’s marketplace. Achieve the necessary balance and your company wins. This handbook is designed to start you on the road to achieving this equilibrium by creating a virtuous circle of interaction with your customers.
You’ll learn:
- What defines world-class digital experiences
- How to balance data, experience, and security
- Real-world success stories and takeaways"

In June 2016, VMware interviewed 575 VMware inner circle customers and partners with the goal of collecting Windows 10 insights and IT perspectives from global enterprise, commercial, and SMBs. This flipbook reveals the five key trends that were discovered for Windows 10 adoption and migration. Unified endpoint management (UEM) with Windows 10 and VMware takes these trends into account and gives customers the ability to unify desktop and mobile management under one model.

Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Conversational Banking allows banks to have the best of both worlds as this always-on, personalized banking will be available at a fraction of the cost of relying on human agents alone. It is both instantaneous and personal. It feels intimate but is cost-effective. Read more to see how banks can start.

Since the term “omni-channel” was first coined by the Harvard Business Review in 2011, some marketing technology vendors claimed that they could provide businesses with this holy grail of brand ubiquity. Unfortunately, most of these early claims were false starts where vendors over-promised and under-delivered.
The good news is that a select number of solutions have caught up with all the promises and can now turn them into action. In this guide, we explain why the conversation around omni-channel marketing has changed and how you can transform your marketing strategy to leverage this new, powerful technology.
We’ll give you a heads up on the roadblocks you’ll encounter on your journey to achieving omni-channel relevance and the benefits you’ll gain once you reach your destination. No highfalutin jargon, no talking in circles and no nonsense. Just practical advice on how to create a superb customer experience.

When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions.
When you evaluate AI technologies, consider these facts:
• Bots working with human agents enables a seamless customer journey
• Automated self-service costs as little as 20 cents per interaction
• A single platform makes it easier to deliver personalized, proactive and predictive experiences
See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.

With a world of information and accessibility in their pockets, customers can engage with a brand whenever and wherever they want. This flexibility has made mobile technology an essential part of the way both customers and businesses interact. And to deliver experiences that feel personal and intimate, your plan needs to account for a critical building block to any relationship: trust. Read Circles of Trust: Use Mobile to Engage Better, to understand how you can leverage trust to deliver a better customer experience.
Read the white paper to learn:
• The four major circles of trust as a fresh approach to successful customer experience
• The seven steps to effective optimization
• The 3 C’s of mobile marketing
• The steps for developing a mobile optimization plan across your organization

In today's world of employees spending hours online everyday with multiple devices, Webroot offers a unique portfolio of solutions for protecting endpoints.
This consists of three offerings that can be deployed independently or in any combination. When implemented together, they provide far-reaching benefits. Read this whitepaper and learn how to get manageable endpoint, mobile device and web security together.

Continuous Monitoring has become an overused and overhyped term in security circles, driven by US Government mandate (now called Continuous Diagnostics and Mitigation). But that doesn’t change the fact that monitoring needs to be a cornerstone of your security program, within the context of a risk-based paradigm. This paper from Securosis discusses Continuous Security Monitoring, including how to do it, and the most applicable use cases they have seen in the real world. It also provides a step-by-step guide for things to do for each use case to move forward with a monitoring initiative.

This white paper sponsored by HP and Intel (circle R) separates fact from fiction, reality from myth, and, in doing so, will aide senior IT executives as they make decisions around cloud computing. While dispelling cloud computing myths, we will answer tough questions: How hard is it to adopt a private or hybrid cloud? How difficult is it to maintain and secure a cloud? How will the cloud transform my business? Do I have the right skill sets in place? What are some of my cost considerations? HP and Intel are committing extensive resources to helping customers with all of their questions and concerns around cloud computing.

These emerging technologies and solutions certainly are not unique to financial services. But Stewart, a business director of security intelligence solutions within the SAS Security Intelligence
Practice, sees particular interest and application in AML circles.
"There remain a good number of manual processes within financial crimes departments in financial institutions, and AI can help automate some of those rote tasks such as document review or alert triage," he says. "Due to investments in technology, there is a lower barrier of entry for midsized institutions. "And finally, there's this anxiety over the unknown - those risks they are not able to detect, that may be hidden using traditional techniques - so they're hoping that more advanced, unsupervised learning techniques can be used to identify those edge cases or behaviors that are out of norm." In an interview about analytics and the AML paradigm shift, Stewart discusses:
• The new industry intrigue with artificial intelligence a

Watch this webcast to learn how Pacesetters are using SaaS to provide their entire enterprise with a wide range of powerful benefits. SaaS can reduce costs, yes. But more than that, SaaS can engender rich and far reaching collaboration, lead to better decision making, and help your organization be more customer-focused and agile in the marketplace.
That's not to say that the route to the winner's circle won't take some planning and preparation. You can start by asking yourself the right questions.

Since the global financial crisis of 2008, stress tests have taken on growing importance and prominence in financial institution supervision and regulation. These tests, designed to measure an institution’s ability to maintain capital buffers and withstand extreme economic shocks, were imposed initially, and primarily, on the biggest multinational firms – those designated global significantly important banks (G-SIBs) or financial institutions (G-SIFIs). However, the circle for supervisory stress testing has widened to include a growing number of banks as defined by domestic jurisdictions – in the United States, for example, down to banks with $10 billion in assets under the Dodd-Frank Act Stress Test (DFAST) rule. What’s more, stress tests and their underlying scenarios can be of considerable value as a strategic management tool to a financial services company of virtually any type or size.

In June 2016, VMware interviewed 575 VMware inner circle customers and partners with the goal of collecting Windows 10 insights and IT perspectives from global enterprise, commercial, and SMBs. This flipbook reveals the five key trends that were discovered for Windows 10 adoption and migration. Unified endpoint management (UEM) with Windows 10 and VMware takes these trends into account and gives customers the ability to unify desktop and mobile management under one model.

Once a popular topic in IT circles, cloud computing is now part of the business vernacular. It’s mentioned in the C-suite, it’s mentioned around the water cooler where employees discuss their latest mobile devices and it’s now a part of consumer advertising campaigns.

This report looks at customers’ and businesses’ attitudes toward usage of multichannel interactions, and identifies the issues and potential pitfalls that businesses will face when trying to improve the customer communications across channels.