Assigning to Developer

Does the developer have to be a JIRA Service Desk Agent in order to be assigned a task to work on? Our license only allows for 3 JIRA Service Desk Agents but we have more developers than that. Ideally we would like the service desk agent to be able to assign the issues to the developers.

In my case, we were trying to work around this by having separate projects for the Service Desk and Development. Then when a service desk request became a development issue, it would be 'moved' to the development project.

Unfortunately, the notification scheme doesn't work well for this. If you move an issue from an SD project to a normal project , there appears to be no notification to the customer and the issue just disappears from the customer's portal. Not ideal.

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