Verizon to discontinue its paid Visual Voice Mail service on select phones

Verizon has announced that it will be discontinuing its paid Visual Voice Mail service on select phones as of July 8, 2016. The service, which previously cost $2.99, allowed customers to access their voicemails in a more visual manner. Those who are using the feature will be transitioned to Basic Voice Mail services, but you won't lose any of your existing messages.

Your existing voice messages will be saved, but you'll need room for new messages. Before the switch to Basic Voice Mail on 7/8, make sure you have less than 20 messages in your mailbox. For more information on saving or archiving your messages, refer to our Basic Visual Voice Mail FAQs.

You may have to set up your voice mailbox after switching from $2.99 Visual Voice Mail to Basic Voice Mail. To set up your Basic Voice Mail, see the instructions below.