PayPal

Call PayPal Australia customer service by using the contact phone number below.

PayPal Customer Service Opening Hours

Day

Opening times

Monday

24 Hours

Tuesday

24 Hours

Wednesday

24 Hours

Thursday

24 Hours

Friday

24 Hours

Saturday

24 Hours

Sunday

24 Hours

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15

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Overall satisfaction

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About PayPal

A Fortune 500 company, they are an online provider of digital financial services, allowing account holders to send and receive money online. Operating in over 200 markets around the world and with over 200 million active accounts worldwide, making them one of the largest online payment companies.

The company is not generally considered to be a bank, it is a financial institution which provides online money transfer customer services. Regulations differ from country to country; in Australia, it is licensed as an Authorised Deposit-taking Institution (ADI), and as such is legally obligated to follow banking regulation and laws.

Founded in 1998 under the name Confinity, they began as a company which developed security software for electronics. A year later, a company department was established which aimed to provide financial customer services.

In 2000, Confinity merged with online banking business X.com. Shortly after, the company ceased other operations and adopted the name PayPal. Following significant expansion, the company went public in 2002, before being bought by eBay. After several years of success with eBay, it became an independent company in 2015. PayPal Australia began in 2005 and has since gained 6 million account holders in the country.

PayPal owns a range of subsidiaries, including several financial transfer businesses such as Braintree and Xoom Corporation.

Services provided by PayPal

PayPal essentially works by providing customers with an online account, which acts as an intermediary between your bank account(s) and your ecommerce activity. Users may link their existing credit or debit accounts to their PayPal account in order to deposit, transfer or withdraw funds electronically. Individuals and businesses can transfer funds to each others’ accounts. Common uses include purchasing goods over the internet, donating money, or even paying employees online.

Most online sellers or stores offer payment via PayPal; in order to use this, simple select the appropriate option at the store’s checkout, and you will be redirected to complete the payment process. In particular, PayPal has been particularly associated purchases on the auction website eBay, since it was previously owned by eBay.

Other customer services include individual-to-individual transactions, allowing users to send and receive money between friends, family and so on. Individuals can also receive payments for casual sales.

Business accounts are also available, giving businesses a chance to provide secure online payment options for their customers. Any users who plan to sell on a more than casual basis will need to sign up for a business account which includes additional services such as invoicing options and business loans.

Contacting PayPal Customer service

Much of PayPal customer service help is automated on the website, PayPal.com. While it can be tricky to contact the customer service department directly, there are a few options. Call the main customer support phone number r send a message to the Twitter account @AskPayPal.

As a multinational company, they have an office in Australia which you may contact for customer support. Contact the Australian branch at the customer service phone number (02) 8223 9500, or the toll-free customer support line at 1800 073 263. Contact hours are 6am to 10pm AEST on weekdays, and 8am to 7pm on weekends. Please be aware that prior to placing a phone call to customer support, you may need to sign into your account to obtain a one-off passcode which will be used during your call to identify you.

The Australian office is located at:

1 York Street,

Sydney, NSW,

2000

You may also contact the customer resolution department by mailing the address:

To send a fax to the PayPal office within Australia, dial the number (02) 8223 9555 or (02) 8223 9501.

PayPal Head Office contact Details

Like many major online innovators of today, their corporate headquarters is located in the Silicon Valley hub, San Jose. You can contact the corporate head office at the address:

2211 North First Street,
San Jose,

California, U.S.A.

Contact the corporate office phone line at the number +1 (408) 967-1000, +1 (402) 935-2050 or the telephone number +1 (402) 935-2258.

Contact head office by fax at the number +1 (408) 376-7514 or +1 (650) 251-1101.

To obtain information on customer services from head office, contact the email address info@PayPal.com.

In addition to a corporate headquarters, PayPal runs a separate Worldwide Operations Centre in Omaha, Nebraska. Telephone customer services for operations at the number +1 (402) 935-2050 or +1 (888) 221-1161.

You can contact the operations centre at the address:

12312 Port Grace Blvd,

La Vista,

NE, U.S.A.

68128

Frequently Asked Questions

Does PayPal charge fees for their services?

Fees are generally charged to business accounts only, or to certain transaction types, such as currency conversion, for example. For more information on fees, visit the website or phone the appropriate customer service phone number.

How can I keep track of my transactions?

All of you account activity information is kept in your account page on the website. Simply sign in to your account to view your past transactions. For further information call the customer service contact number provided.

Is PayPal a better option than using my credit card online?

One of the system’s major attractions to customers is the reduced risk of credit card fraud when making purchases online. You can connect your bank and credit card accounts to your PayPal account, but will not have to submit your credit card details every time you make on online purchase. Use the phone numbers provided for support.

Is my money safe in PayPal?

PayPal keeps your information behind an advanced encryption system, and offers a buyer protection scheme. For more information on security measures, visit the website or phone customer service at the relevant phone number to you.

What should I do if I notice suspicious activity on my account?

Contact the customer support number immediately, or visit the website for more information on the procedure for unauthorized transactions.