Can you comprehend me now, Tracfone

I called today to stop the automatic payment method. I could barely understand the girl and she barely understood me, which made for a long and painful conversation. At the end of the call she said she'd send me an email confirmation, again a painstaking process because she kept messing up a relatively easy email address.

I never received the email and not feeling confident in the reps ability I called back. Again a very slow and painful process...do you do this on purpose so people use up their minutes? I was told I wasn't enrolled in the automatic payment. When I asked this rep if he could send me a confirmation email he said he couldn't. When I asked if the other rep was lying he said he couldn't answer that.

From the two calls I made today I have no faith in your company. It seems like it's all about the dollar not about the customer you are burdening with your overseas contractors. Please confirm I am not enrolled in auto pay and hire reps who can speak and understand English!

? this seems a little strange to me. I have called the tracfonecustomer service line before and they seemed very helpful. I am sorryyou had a bad experience, maybe you should call back... just sayin. You are talking a little harsh for an isolated incidence.