Volume services

Due to the flexibility of our systems, structure and supply of staff across all our volume operations we are able to scale up the operation at very short notice.

Capacity management is one of our key strengths and we are experienced in dealing with fluctuating levels of instructions in a way in which our performance and customer service levels are maintained. Consistency of performance is critical to our clients in both these areas.

Volume lending legal specialists

With over a decade of experience in this market our team have handled over 60,000 transactions per annum at market peaks. We top the performance tables for each of our clients in terms of both our completion turnaround times and customer service.

We have a track record of working closely with high street banks, lenders, financial services intermediaries, charities, affinity and membership schemes and large employers to deliver high quality, bespoke services to their clients and staff.

All our clients, whether institutional, intermediary or individual, can find peace of mind and draw confidence from knowing that Hugh James is authorised and regulated by the Solicitors Regulation Authority and by the Financial Conduct Authority.

We work with many business introducers, corporate institutions and charities to offer a range of services to their clients including:

will writing and storage;

probate; and

administration and taxation of trusts.

All our services are managed proactively and combine the personal touch our clients value with state of the art, intelligent case management software and a robust supervision structure.

We believe trust, communication and understanding are crucial to all successful relationships. Our way is to foster close working ties with our business introducers and partners.

Our volume wills, probate and trusts service is delivered through our specialised volume legal outsource team at Hugh James Involegal LLP.