books.google.co.uk - A significant body of theory and research has developed around customer and job satisfaction. Although still explored, convergence---applied and valued separately---has taken place in the literature to merge the two around the notion of the employee as the company's internal customer. The net result...https://books.google.co.uk/books/about/Oracle_Database_Administrators_as_Intern.html?id=Hj-qWwnUBV0C&utm_source=gb-gplus-shareOracle Database Administrators as Internal Customers: Customer Satisfaction Criteria Applied to Technical Decision Making, Performance, and Evaluation