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This 4 day instructor led training course provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System, Unity Connection Voicemail and the IM and Presence Server for Cisco Jabber. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important when supporting IP telephony in the enterprise network.

The course focuses on Cisco Unified Communications Manager version 11.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This training course is also suitable for attendees who are using Cisco Unified Communications Manager versions, 8, 9, and 10.This course includes many lab exercises, which aim to reinforce and apply the content covered following the lesson.

Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration

Course ObjectivesUpon completing this course, you will be able to meet these overall objectives:

Describe the role of Cisco Unified Communications Manager and its associated Applications in the Collaboration Workspace