High-speed DDR-3 SDRAM Registered DIMMs standard; 24 DIMM slots that support up to 384 GB maximum memory with 16 GB optional DIMMs, or up to 768 GB of memory with LRDIMMs with support of 1866 MHz RDIMMs

Support for up to eight hot-swap 2.5-inch SAS/SATA HDDs or SSDs or up to three hot-swap SAS/SATA 3.5-inch HDDs

Up to two x16 PCIe 3.0 slots on two-processor servers

550-watt or 750-watt auto-ranging power supplies (optional redundant and hot-swap)

New, innovative, energy-smart design with powerful high-performance processors, a large capacity of high-performing DDR3 memory, and a no-compromise feature set ideal for business-critical applications and cloud deployments:

Up to two 12-core powerful Intel Xeon E5-2600 v2 series processors

Twenty-four DIMM (RDIMM/UDIMM/LRDIMM) slots that enable you to deploy up to 384 GB of DDR3 SDRAM Registered DIMM memory, or up to 768 GB of memory with LRDIMMs; and fast memory bandwidth with the ability to support 1866 MHz1 RDIMMs

Drop-down light path diagnostics panel, which gives information about a failing component without requiring opening of the chassis or interrupting system operation, and expedites hardware repairs to dramatically reduce service time

The System x3550 M4 server features Intel Xeon multi-core processors that support internal processing speeds of up to 3.5 GHz1 , and processing operations to memory up to 1866 MHz.

High-performance server subsystems

The System x3550 M4 expands the new server line by adding a higher level of processor power. This high-throughput, two-way, multi-core network server offers excellent performance and scalability when you add memory and a second processor. It incorporates powerful Xeon processors with up to 30 MB L3 cache. The advanced transfer L3 cache is integrated onto the processor and runs at the same clock speed. The advanced transfer cache is a result of a 'backside bus' 256 bits wide. It features a quad-wide cache line that can transfer four 64-bit cache line segments at one time to deliver full-speed capability. The cache is eight-way set associative.

Two Intel Xeon processor connectors are standard on the system board to support installation of a second processor, up to 30 MB cache, and up to two 8.0 GT/s QuickPath Interconnects (QPIs) with new Hyper Threading and Intel Turbo Boost Technology 2.0. High-speed PC3 DDR3 Advanced Memory Feature DIMMs run at up to 1866 MHz DRAM clock speed and offer maximum 14900 Mbps bandwidth, processor-to-memory subsystem performance. The x3550 M4 server uses the Intel Xeon E5-2600 v2 processor with Chipkill technology to maximize throughput from processors, to memory, to the 32-bit and 64-bit PCI buses.

The System x3550 M4 offers solid system throughput from processor, to memory, to bus, to disk-intensive I/O. These features, combined with multi-core capability, make the x3550 M4 server an excellent choice for a stand-alone or clustered general-business application, file, and print server.

Support for light path diagnostics with viewable drop-down panel, Wake on LAN, and PXE

Up to six hot-swap dual-motor cooling fans

Up to eight 2.5-inch HS HDDs with optional upgrade kit

Chipkill memory that basically distributes information covered by error correction coding across separate memory chips; if any of the chips fail, the data can in many cases still be reconstructed from the remaining chips, and the system can continue running

ECC L3 cache processors to help improve data integrity and help reduce downtime

PFA on HDD options, memory, power supply, and fans (when Remote Supervisor Adapter is installed), to help alert the system administrator of imminent component failure

Onboard diagnostics with an LED map to locate a failing component, helping reduce downtime and service costs

Support for virtual floppy (with optional IBM Integrated Management Module Advanced Upgrade) which enables a user to easily direct a remote host to boot, and use standard instructions stored anywhere on the network

Easily accessible system board, adapter cards, processor, and memory

CPU failure recovery in some configurations, which:

Forces the failed processor offline

Reboots the server automatically

Generates alerts

Continues operations with the working processor

Expandability and growth

The System x3550 M4 includes a lot of function and storage capacity in a 1U 19-inch rack-drawer package, yet it is designed to be easy to upgrade and service. Functions such as SVGA video, SAS, and full-duplex 10 Gbs Ethernet are integrated on the system board. Features include:

Rack-drawer models designed for 19-inch-wide by 28-inch-deep industry-standard rack enclosures, such as the NetBAY42 SR

Support for up to 12 TB of internal data storage, using three 4 TB 3.5-inch SAS/SATA HDDs

Systems management

Integrated Management Module (IMM2): The System x3550 M4 includes an Integrated Management Module that provides industry-standard Intelligent Platform Management Interface (IPMI) 2.0-compliant systems management. The IMM2 comes standard, and shares one of the four onboard Ethernet ports for access. The IMM2 can be accessed using software that is compatible with IPMI 2.0 (for example, xCAT). The IMM2 is implemented using industry-leading OSA firmware and applications in conjunction with the Integrated Management Module.

Features and benefits:

Monitoring:

System voltages

Battery voltage

System temperatures

Fan speed control

Fan tachometer monitor

Good Power signal monitor

System ID and planar version detection

System power and reset control

NMI detection (system interrupts)

SMI detection and generation (system interrupts)

Serial port text console redirection

System LED control (power, HDD, activity, alerts, and heartbeat)

An embedded web server that gives you remote control from any standard web browser. No additional software is required on the remote administrator's workstation.

For users who are accustomed to a command-line interface (CLI), the ability of the administrator to use the CLI from a Telnet session to perform some of the functions that can be performed from the web server.

With video compression now built into the adapter hardware, it is designed to allow the greater screen sizes and refresh rates that are becoming common in the marketplace. This feature helps enable the user to display server activities from power-on to full operation remotely with remote user interaction at virtually any time.

IBM Integrated Management Module Advanced Upgrade (FoD)

The optional IBM Integrated Management Module Advanced Upgrade delivers advanced control and monitoring features to manage your IBM System x3550 M4 server at virtually any time, from virtually any place. The key can be enabled by FoD. This key enables easy console redirection with text and graphics, and keyboard and mouse (operating system must support USB) support over the system management LAN connections.

IBM Director

The System x3550 M4 server is supported by IBM Director, a powerful, highly integrated, systems-management software solution built on industry standards and designed for ease of use. Exploit your existing enterprise or workgroup-management environments, and use rich security to access and manage physically dispersed IT assets more efficiently over the Internet. It can help reduce costs through potentially:

Reduced downtime

Increased productivity of IT personnel and users

Reduced service and support costs

IT administrators can view the hardware configuration of remote systems in detail, and monitor the usage and performance of critical components such as processors, HDDs, and memory.

IBM Director includes a portfolio of integrated server tools that work with the systems management monitoring functions. Typical functions and monitoring capabilities can include:

PFA-enabled critical hardware components

Temperature

Voltage

Fan speed

Light path diagnostics

IT administrators have comprehensive, virtual on-site control of System x® servers with the ability to remotely:

IBM Director integrates into leading workgroup and enterprise systems management environments through upward integration modules (available from IBM and third parties). Advanced management capabilities built into System x servers are available through:

Tivoli® Enterprise and Tivoli NetView®

Computer Associates Unicenter TNG

HP OpenView

Microsoft SMS

BMC Patrol

NetIQ

IBM Active Energy Manager

IBM Active Energy Manager support offers direct monitoring of power consumption and thermal load of your server through IBM Director. You can monitor power consumption to track utilization of energy resources. IBM Active Energy Manager is a leading solution on the market providing users with the combination of intelligence and features needed to effectively monitor power consumption in the datacenter. Active Energy Manager, an extension to IBM Director systems management software, allows clients to "meter" actual power usage and trend data for any single physical system or group of systems. Developed by IBM Research, Active Energy Manager utilizes IBM-developed monitoring circuitry to help identify how much actual power is being used and the temperature of the system. The software is available across the new IBM System x servers, as well as its BladeCenter® line of systems. With Active Energy Manager, the user can understand the actual power draw.

With the addition of the optional IBM Integrated Management Module Advanced Upgrade, the IT administrator achieves comprehensive, virtual on-site control of System x servers through the ability to remotely:

Monitor, manage, and configure RAID subsystems without taking them off line

Advanced Configuration and Power Interface (ACPI)

ACPI is an open industry specification that defines a flexible and extensible hardware interface for the system board. Software designers use this specification to integrate power management features throughout a computer system, including hardware, the operating system, and application software. This integration enables Microsoft Windows to determine which applications are active, and handle all of the power management resources for computer subsystems and peripherals.

World-class support tools and programs

The System x3550 M4 tools and programs can make ownership a positive experience. From the start, IBM programs help you purchase servers, get them running, and keep them running. IBM can help your company maintain ownership of technology leadership network servers.

The ServerProven® program lets you confidently configure your server with various devices and operating systems. This web-based program provides compatibility information from actual testing of the System x3550 server with various adapters and devices.

Electronic support on the web offers additional support in an easy-to-use format.

The System x3550 M4 server is a part of the System x rack-optimized server line. This 2-socket server delivers Intel Xeon multi-core high-speed processors and excellent server function in an ultrathin, rack-optimized, 1U footprint.

Optimized for speed

The System x3550 M4 server offers new levels of fast Intel Xeon multi-core processors with up to 8.0 GT/s and lower power for business-critical applications and cloud deployments. This server is uniquely optimized for better application computing with a highly functional chipset and twenty-four DIMM slots for a maximum of 384 GB of DDR-3 SDRAM Registered DIMM memory, or up to 768 GB of memory with LRDIMM.

IBM System x is issuing this statement of direction regarding the ServeRAID M5200 Series 4 GB Flash/RAID 5 Upgrade for IBM Systems. The ServeRAID M5200 Series 4 GB Flash/RAID 5 Upgrade for IBM Systems is intended for general availability in first quarter, 2014.

IBM System x is issuing this statement of direction regarding the Emulex Dual Port 10GbE VFA IIIr PCIe Adapter and Embedded Adapter for those servers that include an Intel Ivy Bridge processor. The Emulex VFA IIIr products are intended for general availability in late fourth quarter, 2013, general availability.

Information being released in this Statement of Direction represents IBM's current intent, is subject to change or withdrawal, and represents only goals and objectives

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM , you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

The following publications and CD-ROMs are shipped with the System x3550 M4.

System x3550 M4 Installation and Service Guide contains an introduction to the computer, installation and setup, installing options, reference information, and problem determination. The installation guide has easy-to-use text and illustrations to enable you to quickly set up your System x3550 M4.

Documentation/Installation and Service Guide CD contains translated versions of the product Installation and Service guide.

ServerGuide contains online publications and drivers to support the System x3550 M4. In addition, it includes a set of easy-to-use utilities to help you install the system using CDs of several popular network operating systems.

Note: Software versions, features, and functions shipped with these systems may change as new releases become available or may be discontinued at any time.

The publication System x3550 M4 Installation and Service Guide, in US English and translation versions, is available from

The product books are offered in displayable softcopy form. The displayable manuals are part of the basic machine-readable material. The files are shipped on CD-ROM. Terms and conditions for use of the machine-readable files are shipped with the files.

Global Technology Services®

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

System x and BladeCenter support services

Recommended core technical support

When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we'll help you get started with a core support package that includes:

Continuous system monitoring

Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors.

PCI_E is the standard feature for PCI or you may replace it with the PCI Riser Card PCI-X Option for PCI/PCI-X 133 MHz/100 MHz 64-bit, or 66 MHz/33 MHz 32-bit slots. When the second processor is fitted, the x8 slot can be converted to x16 via optical riser card.

The maximum screen resolution is not supported for all Bits per Pixel (color depth) and refresh rates. The maximum Bits per Pixel (color depth) is not supported for all resolutions and refresh rates.

Dimensions

1U Rack Drawer

Width: 429 mm (16.9 in.)

Depth: 734 mm (28.9 in.)

Height: 43 mm (1.7 in.)

Rack

Weight: (minimum configuration) 12.7 kg (28 lb.)

Weight: (maximum configuration) 15.9 kg (35 lb.)

Electrical

Models with 550 W power supplies:

100 - 127 (nominal) V ac; 50 Hz or 60 Hz; 6.5 A

200 - 240 (nominal) V ac; 50 Hz or 60 Hz; 3.3 A

Input kilovolt-amperes (kVA) (approximately):

Minimum configuration: 0.14 kVA

Maximum configuration: 0.731 kVA

Models with 750 W power supplies:

100 - 127 (nominal) V ac; 50 Hz or 60 Hz; 8.9 A

200 - 240 (nominal) V ac; 50 Hz or 60 Hz; 4.5 A

Minimum configuration: 0.14 kVA

Maximum configuration: 0.993 kVA

Btu output:

Minimum configuration: 460.62 Btu/hr (ac 135 watts)

Maximum configuration: 3378 Btu/hr (ac 990 watts)

Noise level: 6.6 bels (operating)

Noise level: 6.4 bels (idle)

Note: The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines. All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296.

Standards

These systems support or comply with the following standards:

Multiprocessor Specification (MPS) 1.4

Peripheral Component Interconnect (PCI) specification 2.3

Hardware-enabled to meet the International Organization for Standardization (ISO) 9241, Part 3

Support cloud-like workload with no performance degradation acceptable (Turbo-Off)

Under no circumstance, can any combination of worst case workload and configuration result in system shutdown or design exposure at 40°C

Homologation

This product is certified only in specific countries for connection to interfaces of public telecommunications networks. In other countries, further certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions. In some countries, the availability of the product may depend on the availability of the relevant national regulatory certificates.

This product is not certified for direct connection by any means whatsoever to interfaces of public telecommunications networks. Certification may be required by law prior to making any such connection. Contact an IBM representative or reseller for any questions.

Hardware requirements

For attended installation of an operating system, this server requires a compatible:

Keyboard

Mouse

HDD

Display

Unattended or remote installation may be performed without requiring some or all of these components. Review your unattended software installation program information for specific hardware configuration requirements.

For service, the server requires a compatible:

Keyboard

Mouse

HDD

Display

When having the unit serviced, plan to have these components attached to your server either directly or indirectly via a console switch.

Software requirements

The following software products have been tested by IBM and software publishers in the latest available versions, and where appropriate, are or will soon be certified by the publisher to be compatible with the System x3550 M4 server.

IBM makes no representation or warranty regarding third-party products, including those designated as ServerProven .

Compatibility

The System x3550 M4 systems contain licensed system programs that include set configuration, set features, and test programs. System UEFI is loaded from a "flash" EEPROM into system memory. This UEFI provides instructions and interfaces designed to support the standard features of the x3550 M4 and to maintain compatibility with many current software programs.

Contact your IBM representative or IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for System x servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.

Limitations

The System x3550 M4 server contains a single, configurable serial port. It can be configured to be operating-system-controlled, service-processor-controlled, or shared between the two. You can set the configuration by UEFI configuration. The default configuration from the factory is in the shared position. In the shared position, the service processor controls the port until the operating system is running, then the operating system takes control. The service processor can regain control of the port for user-configured dial-out situations or if the operating system is not available, but operating system control cannot be reestablished without resetting the server.

System x3550 M4 servers can address a maximum of 768 GB of system memory. All supported system memory is addressable through direct memory access. The System x3550 M4 server supports 2 GB, 4 GB, 8 GB, and optional 16 GB DDR-3 SDRAM Registered DIMMs or 32 GB LRDIMMs. Different types of DIMMs can not coexist in the same system. Refer to the Planning information section for supported memory options.

To ensure proper air flow for cooling, the System x3550 M4 server requires a rack with a perforated door, such as the NetBAY42 SR or NetBAY25 SR. An alternative is to remove the front door of rack cabinets where the door panel is of solid construction.

Microprocessor upgrades must be of the same type and clock speed. Mixing microprocessors of different speeds or cache size is not supported.

Solid-state memory cells have an intrinsic, finite number of write cycles that each cell can incur. As a result, each solid-state device has a maximum amount of write cycles to which it can be subjected, documented as Total Bytes Written (TBW). IBM is not responsible for replacement of hardware that has reached the maximum guaranteed number of write cycles. This limit may be revealed as the device failing to respond to system-generated commands or becoming incapable of being written to. Additional information is available at

Simple-swap non-RAID configuration contains cables supporting up to three 3.5-inch simple-swap non-RAID SATA drives. It does not contain any backplane.

Rack installations

System x3550 M4 server 1U rack-drawer models should be installed in a 19-inch rack cabinet designed for 28-inch deep devices, such as the NetBAY42U ER and NetBAY42U SR. Installation into some of the older Netfinity® racks (9306900, 9306910, and 9306200) requires a rack extension kit.

If a System x3550 M4 is mounted in a non-IBM rack, the rack must satisfy the following specifications:

The rack must meet EIA-310-D standards for mounting flanges and hole locations.

The front to rear distance of the mounting flanges must be 698.5 - 762 mm (27.5 - 30 in.).

IBM makes no representation or warranty regarding third-party products, including those designated as ServerProven .

Cable orders

Four 10/100/1000 Mbps, full-duplex Ethernet PCI controllers, standard with the System x3550 M4 server, are connected directly to an independent RJ-45 connector. The RJ-45 connector provides a 10BASE-T, 100BASE-TX, and 1000BASE-TX interface for connecting twisted-pair cable to the Ethernet network. Cabling is not included with the server. To connect the Ethernet controller to a repeater or switch, use an unshielded twisted pair (UTP) cable with RJ-45 connectors at both ends. For 100/1000 Mbps operation, Category 5 cabling must be used. For 10 Mbps operation, Category 3, or better, cabling must be used.

There are no additional cabling requirements, other than for system power, keyboard, mouse, and monitor connections.

Installability

The System x3550 M4 requires about 20 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional adapters, or features.

The System x3550 M4 system is shipped as a single package. Other items are in zipped bags or boxes.

Security, auditability, and control

Security and auditability features include:

Power-on and privileged access password functions control access to the data and server setup program on the server.

Set unattended boot mode allows the system keyboard to be locked to all entries except the password and at the same time allows other computers on the network to access the system disk drive.

Selectable boot sequence can be used to prevent unauthorized installation of software or removal of data from the diskette drive.

The servers are intended to be installed in a rack and secured in a rack. It is a customer's responsibility to ensure that the server is secure to prevent sensitive data from being removed.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Electronic Service Agent and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support all at no additional cost to you.

Now integrated into the base operating system of AIX® 5.3, AIX 6.1, and AIX 7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM , which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type "smitty esa_main", and select "Configure Electronic Service Agent ." In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent , refer to

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the "symptoms," diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM . The Electronic Service Agent tool securely transmits either via the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by the customer and IBM . The customer's business applications or business data is never transmitted to IBM .

More accurate reporting: Since system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, customers are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM , problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, customers can view system and support information in the "My Systems" and "Premium Search" sections of the Electronic Support website at

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent . Reports are available for any system associated with the customer's IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, customers are able to see search results that apply specifically to their systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

IBM Global Financing

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM .

In the United States, call 800-IBM-SERV (426-7378), or write to:

Warranty Information

P.O. Box 12195

Research Triangle Park, NC 27709

Attn: Dept JDJA/B203

Warranty period

System - Three years

Optional features - One year

ServeRAID M5100 Battery - One year

Note: The ServeRAID M5100 Battery has a one year warranty period effective on its date of installation. All other product warranty terms for the machine remain unchanged.

An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature which replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature is the same as the machine it is installed.

The following have been designated as consumables, supply items, or structural parts and therefore not covered by this warranty:

Tape filler

EMC blank filler

EIA sET kit

HDD 4 slot HS kit

3.5-inch top cover

3.5-inch mechanical chassis

Safety cover

2.5-inch top cover

16DR M4 tape bezel

Airflow baffle

Gen-III slide kit

Gen-III 1U CMA kit

2.5-inch mechanical chassis

DVD blank filler

Blank fan filler

MISC part kit

Battery holder

PSU filler

CMA assembly kit

CMA, 2U/4U kit

Remote battery tray

Gen-III 2U CMA kit

Slide kit

RAID batteries

Warranty service

If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside normal IBM service area. Contact your local IBM representative or your reseller for country- and location-specific information.

The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service.

Customer Replaceable Unit (CRU) Service

IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your Machine.

Based upon availability, a CRU will be shipped for next business day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts or features have been designated as Tier 1 CRUs:

CMOS batteries

Hard disk drives

Hot-swap fan

Hot-swap AC power supply

Memory DIMM

Optical drive

PCI adapter

Power cord

Service label

System label

Hyper visor USB key

PCI riser

RAID card without battery

Tape drive

Ethernet daughter card

Backplanes

On-site Service

At the discretion of IBM , you will receive CRU service or IBM or your reseller will repair the failing machine at your location and verify its operation. If required, On-site Repair is provided, nine hours per day, Monday through Friday excluding holidays, NBD response. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used.

Call IBM at 1-800-IBM-SERV (426-7378) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

Calls must be received by 5:00 p.m. local time in order to qualify for NBD service.

International Warranty Service (IWS)

IWS is available in selected countries or regions.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased.

Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

To determine the eligibility of your machine and to view a list of countries where service is available, visit

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001 .

Licensing

Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services

ServicePac® , ServiceSuite® , ServiceElect, and ServiceElite

ServicePac , ServiceSuite , ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement.

Warranty service upgrade

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts.

Alternative service (warranty service upgrades)

During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Maintenance service

If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM . You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed.

CRU Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request.

IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM . When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Non-IBM parts support

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

IBM hourly service rate classification

One

Field-installable features

Yes

Model conversions

No

Machine installation

Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement by contacting your IBM representative or visiting

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Machine Code License Acceptance Requirement

Acceptance-By-Use Machine: Yes, acceptance of the Machine Code license terms is conveyed through the user's initial use of the Machine.

Acceptance-By-Use Machine: No, the Machine Code license requires signed acceptance by the machine's end user directly with IBM , applicable to orders for a new machine, machine type conversion MES, and to machines transferred to another user.

Acceptance-By-Use Machine: No, the LIC license requires signed acceptance by the machine's end user directly with IBM , applicable to orders for a new machine, machine type conversion MES, and to machines transferred to another user.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.

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Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at