Free online fraud protection from HSBC Expat

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Essential PC protection from McAfee

We're continually reviewing and enhancing the security we offer as part of our Internet Banking service, and it's also important that you as an internet user take appropriate steps to protect your information. McAfee® helps to protect your PC and sensitive information from online crime and intrusion from hackers.

McAfee® VirusScan Plus download is available to PC users from inside Internet Banking. If you're registered for Internet Banking, log on and go to the 'Security' and select 'Free McAfee® download'.

Yes. Antivirus software is a vital part of your computer's defences, and you need to make sure it's up-to-date. Rapport is designed to work alongside your antivirus software and firewall - it's not designed to replace them.

Firewalls, antivirus software and Rapport work in very different ways:

Firewall - hides your computer from attackers, and helps stop criminals getting data in and out of your PC.

Rapport - locks down the connection between your machine and HSBC Internet Banking. It checks our site is genuine, and stops your data going to counterfeit sites
If you don't already have antivirus and firewall software on your PC, you can download a free 12-months subscription to McAfee through Internet Banking.

When you download the software, it's already set up to protect you when you use HSBC Internet Banking.
However, you can set the software up to protect other websites too. Visit Trusteer to protect other selected websites.

Any performance or browser issues experienced immediately following installation of Rapport are most likely a result of software incompatibility or a clash with malware already on your computer.

While Trusteer test Rapport extensively against hundreds of software solutions and do everything they can to prevent, identify and fix such issues, inevitably a few software combinations remain untested.

Trusteer will work with you to resolve any issue you're experiencing. Visit Trusteer and click 'Live Support Online' on the left hand side of the page to start an online chat with a Trusteer support representative.

Rapport encrypts keystrokes from the keyboard driver to the browser. However, if another software program instantly changes keystrokes the moment you type them, Rapport may not be able to decrypt them. As a result you will see incorrect characters on-screen rather than the text you typed.

If you encounter this problem then please follow these instructions:

1. Open Rapport Console:

Click the Rapport icon, located next to the browser's address bar, and then click 'Open Console', or

We're conscious of digital exclusion and make a point of enabling Internet Banking services across a range of platforms including Mac and Linux, so when we negotiated this 'free for a year' security suite we specifically asked for it to cover as wide a set of operating systems as possible.

However, the commercial reality is so few Mac or Linux platforms buy such security suites, that McAfee have recently dropped their non-PC security application from their current product offering.

The www.getsafeonline.org internet security website, of which HSBC is a founder partner, contains good advice, aimed at Mac users, by Mac experts.

In order to qualify for this offer you need to be logged into Personal Internet Banking and then follow our link to McAfee. Only use the download button shown on that page.

If you've previously registered with McAfee, then they'll already hold your email address. This means that when you try to download the software you'll be advised of a charge. If however you use a different email address there'll be no charge.

If you are happy with the McAfee software and want to continue using with it after the 12 month trail ends without doing anything more, you will need to accept the McAfee prompt to pay the licence fee. You are under no obligation from HSBC to continue. All that HSBC asks is that any computer or device you use to access the Internet Banking service has up-to-date anti-virus and security protection installed and running, as detailed in our Internet Banking Terms and Conditions.

HSBC Secure Key

Throughout history, people have always looked for clever ways to protect their treasure. It's the same online. We take online security very seriously. HSBC Secure Key is another way to protect your personal treasure.