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Customer Service

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Customer Service

Job Description

EZCORP family of brands, which includes EZPAWN, Cash Converters, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team.

This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:

Providing excellent customer service by greeting customers, interacting with customers in person and on the phone

Processing sales, loans, and extensions

Coming to jointly satisfactory terms regarding items to be pawned

Performing opening and closing store procedures

Contacting customers to generate new and repeat business

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day!

Requirements for the Customer Service Representative (Pawnbroker) role include:

High school diploma or GED

Minimum 1 year of customer service experience or retail experience

Excellent communication and interpersonal skills

Work well independently and as member of a Team

Multitask

Ability to offer and describe various solutions and benefits to the customer

Able to pass a criminal background check and drug test

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus

Adhering to all company policies, procedures, and regulations

Sales background, a plus

Bilingual, a plus

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.

Job Requirements

Job Snapshot

Company Overview

EZCORP

Founded in 1984 in Perth, Australia, Cash Converters specializes in the buying and selling of second-hand goods. There are currently seven Cash Converters locations in Pennsylvania and Virginia ready to serve you.
Cash Converters is a part of EZCORP, which owns nearly 1,000 locations in the US under multiple brand names including EZPAWN and Value Pawn & Jewelry.
Learn More

Customer Service

EZCORP family of brands, which includes EZPAWN, Cash Converters, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team.

This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:

Providing excellent customer service by greeting customers, interacting with customers in person and on the phone

Processing sales, loans, and extensions

Coming to jointly satisfactory terms regarding items to be pawned

Performing opening and closing store procedures

Contacting customers to generate new and repeat business

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day!

Requirements for the Customer Service Representative (Pawnbroker) role include:

High school diploma or GED

Minimum 1 year of customer service experience or retail experience

Excellent communication and interpersonal skills

Work well independently and as member of a Team

Multitask

Ability to offer and describe various solutions and benefits to the customer

Able to pass a criminal background check and drug test

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus

Adhering to all company policies, procedures, and regulations

Sales background, a plus

Bilingual, a plus

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.

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