What are the attributes that a Knowledge Management System must possess keeping Web 2.0 design in mind?

We are designing a Knowledge Management System that is based on Alfresco share. What are the features that a KM system must provide keeping Web 2.0 design in mind? The end result must:
- Advance Collaboration
- Bring Social Networking Aspect
- Apply Content Based Workflow
- Enhances Enterprise Knowledge Repository

Much of our KM Certification Program which is about three weeks of content taken in:
? pre-class e-learning (KM101),
? a week-long workshop and
? post-class e-learning

covers change mgmt concepts.

By 'much' I guess I mean at least 25%, but it is so interwoven that it would be impossible to separate out change management from a complete KM program.
But I do know this with some certainty based on the history of KM since about 1995: KM without change Mgmt will probably fail.

So, if forced to elaborate, here it is. Either get robust KM training, or get a change mgmt expert on your team

Well, we are developing a knowledge management framework at Arab academy for science and technology (www.aast.edu) that might be very interesting in your case. it is a three phase framework and I'll be more than happy to give you a shot to try. meanwhile, I'm going to look at alfresco, since i never used it.
good luck.

Hi Douglas, I'll be more than happy to collaporate with you guys, what I'm doing is a part of my research thesis for master degree in knowledge management and any input from your side will be a great help for me. I'm attaching a paper discussing the framework and appreciate your input on the work.

Start with understanding the questions that may be asked of the Knowledgebase (i.e. sample design documents related to Knowledge Management system for utility client?) Once you understand the questions that may be asked, you can answer the question about the metadata requirements.

You're correct. This is the way we are deciding custom metadata for our
knolwedge base. We are asking ourselves how people would like to search the
knowledge down the road, may be after 2 years when the knowledge base is
populated.

Hi Ravi
I guess the risk that you may be taking here is developing a KMS "based on a technology solution" (Alfresco). A large number of organizations have been doing this and trust me the results have not been good.
I know that finding and implementing a technology solution is the most exciting thing in any project but a KM initiative should have a different approach.
Yes, a KM framework is something you can start with and once you have your requirements in place, you should think of the features that would cater to these needs. Finally, you should evaluate various technology products or even plan to build something of your own (checkout the OpenSource platforms) if you find that worthwhile.
As far as Web 2.0 is concerned, every product in the market is about that (at least that's what they claim). What you should be looking at is a system that can adapt to future requirements (e.g. the Web3.0 phenom.)
My two cents... work on a really strong and efficient Enterprise Search solution. If your colleagues derive value out of it, then every other initiative (blogs, wikis, microblogging etc.) will fall in place. I would event suggest you to design every other feature around this critical aspect (Search) that most organizations tend to go easy on.
Let me know if this was helpful.

First of all thanks for wonderful replies. They all are really helpful. We
ourself know we are posing some risk because of using Alfresco but we like
the concept of spaces and node attributes in which content is stored.

Alfresco is one of the open source that suits us that allows to follow our
Service Oriented Architecture. I would appreciate if you suggest some more
open source alternative and then I can assess it with my team here.

Douglas, I have noted your point on change management. We are now in
progress to jot down our requirements first and then come up with a
methodology to implement the solution. Our intention is to come up with a
MVP (most viable product) first that delivers high business value and user
experience.

Once the beta is out and we start receiving user feedbacks from day to day
operations, then we can pin down each and every pain area. Before doing
that, I am welcoming any suggestions on Open Source KM technology frameworks
that are worth looking at except Alfresco.

Thank you for your wonderful suggestions. I appreciate you to correct me on Change management. We coordinated with our HR and things did went right. The product is effective and growing at a steady pace.

Mahmoud: I know I am late but alfresco share deployment on Tomcat is an easy installation to start with. There might be some bugs/errors on Tomcat console. You may want to paste the error on google and search for solution.