My camera is not even showing up when connected to the USB-C...the camera utility says no camera or accessory found. This happens on both windows and mac using the camera updater 6.1. I assume we update through the USB-C....correct?Thanks,Chad

On the old FW 5.2 I could record ProRes but the in camera review was garbled. It's reported to tech support and they have responded, telling me to hold on my cam and they will issue firmware fix.

So after updating firmware to 6.1 I thought my problems would be solved but now I can no longer record in ProRes at all and the camera locks up and would need a power off to recover. This is on all flavors of ProRes, all resolutions, and all 3 types of media.

Upon pressing record, the timer would stop at 1 frame and an "!"(exclamation) appears on the red rec icon.

Rolands Briedis wrote:Is there any news about Blackmagic RAW for Ursa mini 4.6K?

This update doesn't include anything but updates for the Pocket 4K, sadly. And if it's not in the update notes, BM won't discuss it. Is the non-Pro Ursa line rumored to get BRAW? Last I heard, there are zero plans for the Production 4K and BMCC. However, external SDI recorders could get it. I just wish the industry was looking into the SDK and making encoders for live SDI capture / decoder plugins for industry software. Imagine if the SDK were used to turn Magic Lantern into a BRAW compatible option!

I had that "device not recognized" issue all the time. Tried a bunch of different USB cables I have, 3.0 and otherwise, but for some reason they didn't work.

I know it used to be an issue with Windows 10's driver recognition/validation software. I had fixed it on my old computer by disabling driver signature something or other.

Now, though, I just unplug the USB-C cable that my Micro Panel uses (since it's already been fixed on this comp) and it works with all my cameras. Wish I could give something more scientific, but I just want to say that I am using a USB-C cable in a USB 3.0 port and it's working.

By now I have acqired a good collection of adapters and cables and can easily establish a connection in a number of scenarios. After 2 minutes at 0% I get "updating the camera software failed". This happens even on a plain vanilla dell desktop with native usb2 ports . The device manager always looks like this:

I am beginning to think it is the camera. Perhaps it might be time for Blackmagic support to chime in.

After 6.1 update on a Mojave machine via USB C, now my camera has lost iris functionality to EF lenses. I have tested with Tokina 11-16 and Canon 70-200L II. None of them respond to iris changes either using the scroll wheel or touch screen. I have a viltox II adapter and the rocker on the adapter isn't responding either.

Michael Odhiambo wrote:After 6.1 update on a Mojave machine via USB C, now my camera has lost iris functionality to EF lenses. I have tested with Tokina 11-16 and Canon 70-200L II. None of them respond to iris changes either using the scroll wheel or touch screen. I have a viltox II adapter and the rocker on the adapter isn't responding either.

I have heard positive results from other people downgrading their Viltrox firmware.

James Spatz wrote:By now I have acqired a good collection of adapters and cables and can easily establish a connection in a number of scenarios. After 2 minutes at 0% I get "updating the camera software failed". This happens even on a plain vanilla dell desktop with native usb2 ports . The device manager always looks like this:

I am beginning to think it is the camera. Perhaps it might be time for Blackmagic support to chime in.

Thanks

Have you ever installed the 5.2 software? If so, have you tried running the uninstaller first?

It came from the factory with 5.2. Nevertheless I did go through the cycle of uninstalling 6.1, installing the 5.1 app, which of course sees the camera is up to date, and reinstalling 6.1. Keep in mind I get the same failures on a naive computer with 2.0 ports. It is always in the data transmission part that progress stops.

Yes to both scenarios. Connection is straightforward. It is just when updating begins it remains stuck at 0%. Could you or someone else confirm that the device manager state as depicted 2 posts above is what you are getting and is part of a successful update. Not sure why 2 instances and missing driver warning. Thanks.

James, I have now connected the PCC4k to my Win 10 Lenovo laptop via USB-C -> USB 3.0 and in the device manager I get the same symbol which means no driver installed. You could right click the device in the device managers list and select uninstall to get rid of them.Maybe you get two entries because you tried it on several USB ports and something then went crazy?

EDIT:

I kept the power camera connected to the laptop and then installed the Install Cameras v6.1.msiAfterwards the device managers shows that the driver has been installed.

I have a specific question about the dynamic range/iso update and I am hoping BMD can clarify.

Is this simply an update to the manual to reflect properly what the camera has always captured since the original release? As in, the dynamic range sheet before was inaccurate and needed to be clarified?

Or, has there been a change to what dynamic range is acquired when shooting which also required an update to the manual?

There seems to be some confusion on this and I am seeing speculation from individuals but have not seen specifics from BMD regarding this update.

Michael Odhiambo wrote:After 6.1 update on a Mojave machine via USB C, now my camera has lost iris functionality to EF lenses. I have tested with Tokina 11-16 and Canon 70-200L II. None of them respond to iris changes either using the scroll wheel or touch screen. I have a viltox II adapter and the rocker on the adapter isn't responding either.

I have heard positive results from other people downgrading their Viltrox firmware.

Downgrading the Viltrox EF-M2 firmware to version 2.3 does work: iris changes work fine on the Sigma 18-35, AF doesn't, but I can't recall if it ever has.

I tried with any USB 3/3.1 ports and no go. However, USB 2.0 worked perfectly. Once started, screen goes dark, updates to 70%, hangs for a bit, then USB goes down and back up, hangs for a while longer, then USB goes down and back up, then immediately goes from 70% to done and camera screen turns back on. I was worried when it hung up but its probably burning the actual image when it looks like nothing's happening.

ted ramasola wrote:On the old FW 5.2 I could record ProRes but the in camera review was garbled. It's reported to tech support and they have responded, telling me to hold on my cam and they will issue firmware fix.

So after updating firmware to 6.1 I thought my problems would be solved but now I can no longer record in ProRes at all and the camera locks up and would need a power off to recover. This is on all flavors of ProRes, all resolutions, and all 3 types of media.

Upon pressing record, the timer would stop at 1 frame and an "!"(exclamation) appears on the red rec icon.

I just upgraded and tested and ProRes works just fine. That has to be something specific to your p4k or your media, IMHO.

This fix may allow reliable use with external SSD since it seemed as if the power draw of the camera and an SSD exceeded the battery's load capacity, causing bizarre behavior or shutdowns while recording.

That's a MASSIVE change to dynamic range. Can we get an explanation as to the details of why the change and what its actually changing? Is this just a change to the chart itself, or is this a change to the camera? IMO that's the most important page in the manual so any details would be greatly appreciated!

Problem is if i DO NOT use HFR (Off Speed Recording) its like sensor recording frame rate is always about 60~ fps and all footage when i use under 60fps like 23.98 or 25 or 30 etc. doesnt matter footage play back slow motion and lose audio sync (it should be impossible when off speed recording off).

(HFR off 50fps vs. 50/50 HFR on seems different. When i want use 23.98fps shooting must use 24fps off speed frame rate cause Off Speed Recording have only 24fps option cannot choose 23.98 or 29.97 or 59.94fps i know its pointless but i have only that option for normal frame rate using in RAW. So if i want use RAW must use 24/24 HFR. But i want use 23.98fps.)

This is happening directly on original footage, i mean when i transfer DNG files to my PC and on DaVinci Resolve show that shot slow motion too.

Its only happening on RAW after 6.1 NOT on ProRes.

Secondary issue when using RAW recording 1080p sensor windowing like 2x digital zoom not like UHD (3840x 2160) sensor windowing is it normal? This is NOT happening on ProRes too. (It is normal sorry for my wrong knowledge.)

Also i was have a screen flickering or glitch issue during ProRes playing back on my P4K before v6.1 now ProRes working fine but RAW have that issue.

Safa Kaan wrote:Secondary issue when using RAW recording 1080p sensor windowing like 2x digital zoom not like UHD (3840 x 2160) sensor windowing is it normal? This is NOT happening on ProRes too.

Recording in raw always means you are getting sensor pixels for pixels. It is not possible to get a downscaled 1080p from the 2160p sensor, because if you scale it isn't raw anymore. Well there is a special technique called pixel binning where 2 x 2 pixels are simply combined to form a larger pixel, but this can lead to aliasing and other problems and is not supported by this camera.

Safa Kaan wrote:Hello, i have an issue about RAW recording after v6.1 release.

Problem is if i DO NOT use HFR (Off Speed Recording) its like sensor recording frame rate is always about 60~ fps and all footage when i use under 60fps like 23.98 or 25 or 30 etc. doesnt matter footage play back slow motion and lose audio sync (it should be impossible when off speed recording off).

(HFR off 50fps vs. 50/50 HFR on seems different. When i want use 23.98fps shooting must use 24fps off speed frame rate cause Off Speed Recording have only 24fps option cannot choose 23.98 or 29.97 or 59.94fps i know its pointless but i have only that option for normal frame rate using in RAW. So if i want use RAW must use 24/24 HFR. But i want use 23.98fps.)

This is happening directly on original footage, i mean when i transfer DNG files to my PC and on DaVinci Resolve show that shot slow motion too.

Its only happening on RAW after 6.1 NOT on ProRes.

Should i wait BRAW update or ask for RMA ?

Before RMA-ing anything you should give us better and more information so we can see what is going on here. I have just tried my PCC4k at firmware 6.1 with some flavors of raw and I can choose any framerate there is and record and playback correctly.

I try to summarize your problem as I understood here (please correct me where I got it wrong):

1. In the record menu you have set the camera to Cinema DNG (Lossless? | 3:1? | 4:1?) and the resolution to 4K DCI? | UHD? | HD?2. Project Frame Rate set to? | Off speed recording = OFF | Timelapse = OFF?3. You are recording to which kind of media?4. You cannot set project frame rate (PFR) to anything other than 60 fps?5. Or can you change the PFR but the camera still records at 60 fps?6. What happens when you try to playback the recorded clip in camera?

7. What happens when you go into the SETUP menu onto page 3 and do a FACTORY RESET by pressing Reset Camera Settings? Is your problem still there?8. If the problem is still there, I can upload you a camera preset which you have to copy onto your recording media and can import from the PRESET menu. That should put your camera exactly into the state mine is - for reference.

Here is my preset (saved from my camera at firmware 5.2 - just before I did the update):Unzip it and copy the folder onto your SD/CFast2.0 card/SSD

Robert Niessner wrote:Before RMA-ing anything you should give us better and more information so we can see what is going on here. I have just tried my PCC4k at firmware 6.1 with some flavors of raw and I can choose any framerate there is and record and playback correctly.

I try to summarize your problem as I understood here (please correct me where I got it wrong):

1. In the record menu you have set the camera to Cinema DNG (Lossless? | 3:1? | 4:1?) and the resolution to 4K DCI? | UHD? | HD?2. Project Frame Rate set to? | Off speed recording = OFF | Timelapse = OFF?3. You are recording to which kind of media?4. You cannot set project frame rate (PFR) to anything other than 60 fps?5. Or can you change the PFR but the camera still records at 60 fps?6. What happens when you try to playback the recorded clip in camera?

7. What happens when you go into the SETUP menu onto page 3 and do a FACTORY RESET by pressing Reset Camera Settings? Is your problem still there?8. If the problem is still there, I can upload you a camera preset which you have to copy onto your recording media and can import from the PRESET menu. That should put your camera exactly into the state mine is - for reference.

1. When Cinema DNG; 4K DCI, UHD, HD ; Lossless | 3:1 | 4:1 all combinations have that issue.2. Project Frame Rate 23.98 | 24 | 25 | 29.97 | 30 | 50 | 59.94 (not feelible) all of them until 60fps PFR audio sync not correct and slowing play back like off speed recording on. (Off Speed Recording = OFF | Timelapse = OFF)3. Angelbird AV PRO CF 256GB (exFAT) (Before v6.1 i can shoot 30fps Cinema DNG Lossless now can't shoot because sensor frame rate like stuck at 60fps.)4. I can set but its working like HFR ON but not the same. When i set it 23.98 its showing on screen live view like 60fps and record result is like 60/23.98 but smoother than actual 60/23.98 record. Also 23.98 and 60/23.98 seems different exposure at 180 degree shutter.5. Yes kind like that. Cause shots on PC show me FPS at which i choosed. And playing at that fps but its showing like After Effects Twixtor slow motion, thats why i said smoother than 60/23.98 HFR ON setting.6. Its exacly the same in camera and PC. Under 60FPS recording, slow motion play back.

7. I tried it firtsly several times. Did not work.8. I tried your preset too, result is same its only change personal settings but Cinema DNG still have that issue.

Ps: Before v6.1 Cinema DNG was working fine but i have ProRes play back sensor capture flickering issue on Camera not on footage. I don't know its connected issues each other or not.

Now with v6.1 ProRes working fine but can't using Cinema DNG. Now only HFR (Off Speed Recording) = ON working properly. Thats why i asked should i wait BRAW update or RMA.

Michael Odhiambo wrote:After 6.1 update on a Mojave machine via USB C, now my camera has lost iris functionality to EF lenses. I have tested with Tokina 11-16 and Canon 70-200L II. None of them respond to iris changes either using the scroll wheel or touch screen. I have a viltox II adapter and the rocker on the adapter isn't responding either.

I have heard positive results from other people downgrading their Viltrox firmware.

Downgrading the Viltrox EF-M2 firmware to version 2.3 does work: iris changes work fine on the Sigma 18-35, AF doesn't, but I can't recall if it ever has.