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Why I can't pay with my TD bank debit card

I live in Macedonia, but I purchased the debit card when I visited US two years ago. I want to pay with the debit card online, but all the transactions are denied. Can you tell me what is the problem and how can I solve it?

Stamen, Skopje
April 29, 2015 10:41:12 AM

1 Response

In reply to Stamen, Skopje

Thanks for coming to TD Helps, Stamen.
There could be a number of reasons as to why your Debit Card is declining purchases. To ensure your card is active we request that you contact us at our international number +856-751-9000, also located on the back of your debit card (third number listed). Please keep in mind that you must dial the US country code 1-011 when calling us. To call collect from an international phone, call 215-569-0518 (calls must be made from a landline with operator assistance).
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your personal/account information.
Let us know if you have any other questions and have a nice day.

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