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I would stay here again as long as I didn't deal... - Review of Extended Stay America - Sacramento - Northgate

This place is pretty good except for the attitude from the staff member Shaunie. She was very rude. I would stay here again as long as I didn't deal with her. Just because you had to come back into work does not mean you take it out on your customers.

Stayed January 2014

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Ask HonestOne14 about Extended Stay America - Sacramento - Northgate

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stay at Extended Stay America locations wherever possible. This trip was due to my daughter's surgery. I had her come stay with me at the hotel until she was able to deal with things herself at home. We stayed ten days. Having a kitchen was not only convenient, but saved a lot of money. Location is handy. Most memorable, however, was the front desk staff. Cierra, Shauna, Hanna, and Michelle were always friendly, professional and helpful. No matter what I needed, they were happy to help. This trip was a difficult one, but they went out of way to make me feel at home and welcomed. Thank you for hiring such thoughtful and friendly staff.

Some are better, but none bad. I pick it first, all over the usa, staff always friendly and profesional. Will and always recconmend. All see good improvements, they dont interfer with stay. Laundry onproperty is one feature that is a time saver. Thank you for your efforts its always top notch. Very friendly to all guest. This has too many charictors, im not have enough to say with out ramblin on. Lol

Stayed January 2014

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Ask Bill M about Extended Stay America - Sacramento - Northgate

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Best value for your money. The location was perfect for my family and I. The kitchenette was a big plus for us. When you travel with small children, you have to be prepared for anything, all the time. We stayed for a few weeks and it also also helped keep food costs down, and helped make it feel like home. The location is central for the area so there are plenty of options as far as food and shopping.

Stayed December 2013

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Ask Sheana H about Extended Stay America - Sacramento - Northgate

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Sheana – Thank you very much for posting a review of our hotel. I’m very glad that you enjoyed our hotel’s great location. As well, it’s great to hear that your fully equipped kitchen was useful to you and your family and made your stay feel more like home.

We look forward to seeing you in the future, should your travels bring you back to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

checked in after dark and room still was not cleaned. Had to wait for maid to clean it and come back. Then had to ask for blankets because there were no blankets on bed. Not one. The outlet in the kitchen did not work the refrigerator was blackened, melted inside and smelled burned. It was not cold so did not risk turning it on. The room smelled bad and there are homeless men going through the trash cans outside your room looking for whatever and when you come out they are waiting to ask for cans and or money. I did not feel safe. I was traveling alone with my two small grandsons.

Room Tip: stay at another hotel

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Stayed December 2013, traveled with family

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Ask Robin S about Extended Stay America - Sacramento - Northgate

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not ready when you arrived and then was not up to our standard, missing blankets and a broken outlet. To make sure this doesn't happen again, I am working with my staff to ensure that rooms are cleaned in time for check-ins and maintenance items are properly reported.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please contact me, at ntg@extendedstay.com, if you would like to discuss this further. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Thank you so much for taking the time to post a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and comfortable bed. As well, I am happy that you found our staff to be friendly during your stay with us. Still, I apologize for the issues you encountered with your heater. I will be sure to speak with our maintenance staff to ensure that this problem is not repeated. We look forward to having you stay with us again the next time you are in our area.

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I am on day four of living in a construction zone. With no warning and absolutely no attempt at making this palatable for guests, the hotel decided to repave the entire parking lot area. This involved moving my car in the middle of the night every night for a week, which is an inconvenience but not a deal-breaker. The deal-breaker is every morning at a quarter to 8am I awake to a cloud of rancid smoke that permeates the room and gives me a migraine, and enough racket to wake the dead. When I asked for a room that might be a little farther away I was treated as if this was an insane request. As an extended stay corporate guest I have two needs of this room: space to sleep and work. Under these conditions I cannot do either and management is oddly impervious as to how this might be an opportunity for them to actually resolve a hospitality issue.

Stayed September 2013, traveled on business

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Ask CoyaBean about Extended Stay America - Sacramento - Northgate

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for taking the time to write a review of your stay. I sincerely apologize that our renovations and the repaving of our parking lot disrupted your stay. As well, I am sorry to hear that our staff did not attend to your needs in a professional manner. Your feedback will be helpful as we continue to improve our guest experience. I thank you for sharing your feedback with us. I hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Also Known As:

Extended Stay America Sacramento

Sacramento Extended Stay

Extended Stay Sacramento

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