Frequently Asked Questions

How to buy our apps?

You can choose to buy our apps on the Mac App Store or through our webstore powered by our partner FastSpring. The price is the same except for local taxes which may be different depending on the Store. You need an Apple ID to buy on the Mac App Store.

Is there any difference with Mac App Store versions?

Our apps may be available on both the Mac App Store and our own webstore, but features are exactly the same.

I didn’t receive my license key!

License keys are automatically sent to your email address after your purchase. If you didn’t receive it, check your spam folder or use our license retrieval form below.

Can I install on multiple Macs?

License keys are strictly personal. For example, you may use it for both your iMac and MacBook, but not for all your family/office computers. However, your license is valid for all users on macOS.

Do you offer volume licensing?

I would like a refund

I purchased Displays on the Mac App Store, how to get my free license?

Displays was previously available on the Mac App Store, but for technical reason, the app could not live anymore on this store without breaking support for Retina resolutions. Instead, we’re now selling license keys directly from our webstore. All people having bought Displays on the Mac App Store are eligible to a free license key. Download our Migration Assistant to request your key.

What’s the minimum requirement?

Displays requires at least macOS Mavericks (10.9) and a 64-bit processor. Fully optimized for Retina displays and working with macOS Mojave (10.14) with latest version 1.6+ only available on our webstore.

Why Displays is requesting permissions on macOS 10.14 Mojave?

This is a new security feature of macOS 10.14 Mojave. Displays needs only two permissions: one for System Preferences in order to control macOS dark mode, and one for the Finder to be able to maintain some Desktop features when icons are hidden.

Retina resolutions are not available!

Retina resolutions are not available with Displays 1.0 to 1.3 on macOS Sierra and later. You can update to version 1.6+ which fixes this issue, but this update is only available on our webstore.

Location services unavailable

Why rotation is not supported?

Apple does not provide any perfect way to rotate screen in macOS. Therefore, some screens may support rotation, others may not. Most MacBook don’t support screen rotation, thus this function will not work in Displays.

Does it support AirPlay?

AirPlay monitor is fully supported but can be sometimes identified as “Unknown”.

How to switch macOS Dark Mode?

With Displays version 1.0 to 1.3, you need first to click on the button “Install Scripts” in Preferences.

Why desktop is not accessible when I use the feature ‘Hide desktop icons’?

This is a normal behavior as this function disables most desktop features. You may however drop files on the desktop, even if icons are hidden.

Important Information for Mac App Store versionBy default, TrashMe version available on the Mac App Store is unable to delete files and applications requiring your account’s password (due to Apple restrictions). To bypass this limitation, you can download this little free add-on: TrashMeAddon.dmg

What’s the minimum requirement?

TrashMe needs at least macOS Lion (10.7) and a 64-bit processor. It’s fully optimized for retina displays and is working with macOS Mojave (10.14).

Is TrashMe compatible with macOS Mojave (10.14)?

TrashMe is working with latest release of macOS Mojave. However, dark mode is not yet supported.

When you’re using the contextual menu “Uninstall with TrashMe…” in the Finder, a dialog is showing up requesting access to your contacts. As TrashMe does not need access to your contacts, you can safely refuse this access. We’re currently investigating this bug.

What’s the difference between versions?

Two versions of TrashMe are available: Mac App Store and webstore. The main difference is that the Mac Store version is a bit more limited as it requires installation of our free addon whereas the version available for direct purchase is fully functional even with apps requiring admin password to get uninstalled.

The Smart detection feature does not work

There may be an issue with your Launch items database. You can fix permission by running this Terminal command: chmod -RN /var/db/launchd.db
If the problem is still present, please enable the debug mode in Preferences. Try to move some applications to the Trash and then send us the file «TrashMeHelper.log» located in your ~/Library/Logs/ folder through our contact form.

How to detect trashed app when TrashMe isn’t running?

You can enable the Smart detection feature in Preferences. When you enable this feature, TrashMe doesn’t need to be opened: put an application in your Trash and TrashMe will open automatically to present you related files.

How to remove “Uninstall with TrashMe” entry in Finder contextual menu?

You can disable this menu item in macOS Preferences. Go to “Keyboard” preferences, then “Shortcuts”, and on the left pane, choose “Services”. Now look for “Uninstall with TrashMe” entry in the list, and uncheck it.

After upgrading macOS, I can’t uninstall any application!

As this is probably a permission error, you should first try to repair permissions: open the Disk Utility (found in Utilities folder), select your system partition and then click on “Repair Disk Permissions”. Restart macOS and try again to uninstall an application with TrashMe.

How to recover my forgotten password for Favorite Apps?

Follow these instructions:
– Open macOS “Keychain” app located in “Utilities”
– Select “Session” and “All items” category on the left
– In the right table, look for “TrashMe Favorites: xxxx”
– Double-click on this line
– Check the box “Show password”
– Enter your macOS admin password

How to uninstall TrashMe?

First disable the Smart detection feature in TrashMe preferences and then remove the following files:/Applications/TrashMe.app
~/Library/Application Support/TrashMe
~/Library/Preferences/com.jibapps.TrashMe.plist

What’s the minimum requirement?

TunesArt requires at least macOS Mavericks (10.9) and a 64-bit processor. It’s fully optimized for retina displays and is working with macOS Mojave (10.14).

Is TunesArt compatible with macOS Mojave (10.14)?

TunesArt is working with latest release of macOS Mojave.

Where can I download more themes?

To customize the album cover on your desktop, you can download more themes here.

TunesArt not working with iTunes 12.2+

I can’t find the feature to automatically download lyrics

Before the arrival on the Mac App Store, TunesArt got a feature to automatically download missing lyrics from LyricWiki. Apple asked us to remove this feature, in order to protect copyrights owner and we’re not yet able to find an alternative. However, TunesArt is still able to check if lyrics are available on LyricWiki (if yes, with just one click, you can open LyricWiki website).
Tip: to download lyrics, press “ALT” key while clicking on the “Show” button.

Dark Mode not available

Please update to version 1.7 which is fully compatible with Dark Mode introduced in macOS Yosemite.

Shuffle and Repeat shortcuts don’t work!

There’s a bug in iTunes 11 and up where it’s impossible to change Shuffle and Repeat modes. This bug affects all apps trying to control iTunes. We hope Apple will fix this bug as soon as possible.

TunesArt is using a lot of RAM

The RAM usage depends on the size of your iTunes Library. So, if you’ve got more than 5000 tracks, and you don’t use the search feature, you should consider disabling this feature in Preferences window (‘Advanced’ tab). This will free up some megabytes.

Displays 1.7 (08.11.2018)

New: night mode can be automatically switched on when you launch an app

New: special action can be performed when right-clicking on menubar icon

New: some actions can be cancelled using embedded button in macOS notification

New: you can open screenshots from Finder so as to edit/share them

New: some actions can still be performed when desktop icons are hidden

Welcome screen includes an explanation about system authorization requests (10.14)

Improved support for macOS dark mode (10.14)

Improved notification appearance on macOS 10.10 or greater

Wallpaper changes are now reflected correctly when desktop icons are hidden

Screenshot upload and sharing are now grouped in same menu

Updated frameworks

Fixed incorrect DPI setting in screenshots

Fixed an issue with user location for night mode scheduling

Fixed a bug where desktop wallpaper was incorrect in night mode

Fixed several other bugs

Displays 1.6.3 (27.09.2018)

Fixed several bugs on macOS Mojave

Updated frameworks

Displays 1.6.2 (13.06.2018)

Fixed a bug with recently used resolution

Fixed a crash occurring on older macOS versions

Fixed several minor bugs

Displays 1.6.1 (18.05.2018)

New : spanish localization added

New : information about a monitor can be copied to pasteboard

Updated frameworks

Updated localizations

Fixed several minor bugs

Displays 1.6 (11.09.2017)

New: sharing window is opened by default after taking screenshot

New: screenshots can be edited (resize, crop…) and annotated

New: Google Drive, OneDrive and FTP are now supported for sharing screenshots

New: screenshots can be saved into PNG or JPEG format

New: url of uploaded screenshot can be automatically opened in web browser

New: get a notification when video card in use has changed

Actual name of video card is shown instead of Integrated/Dedicated

Updated Dropbox service to API V2

Displays 1.5.2 (13.03.2017)

Fixed a bug with invisible icons

Fixed a bug with blue light filter applied several times

Displays 1.5.1 (17.02.2017)

Improved and adjusted blue light filter

Fixed a bug with blue light filter

Displays 1.5 (16.02.2017)

New: night mode can be scheduled, based on sunset/sunrise or user-defined period

New: you can set an alternate wallpaper to use when night mode is on

Improved detection of monitor plug/unplug

Improved ‘Hide desktop icons’ feature

Reduced blue light setting is reapplied after color profile change

Fixed a bug preventing night mode to work with some color profiles

Fixed night mode bug at quit

Fixed misplaced built-in notifications

Fixed several minor bugs

Displays 1.4 (26.01.2017)

New: you can choose the amount of blue light to reduce

New: assign a keyboard shortcut to take a screenshot

New: color profile indicates if monitor supports P3 wide gamut

Better handling of overheight menus

Fixed retina resolutions not displayed with macOS Sierra

Fixed night mode only partially disabled at quit

Fixed macOS dark mode not applied when switching to night mode

Fixed other bugs

Note: Displays is not available on the Mac App Store anymore

Displays 1.3 (04.06.2016)

New: choose location and filename for screenshots

New: upload screenshots to either Dropbox or CloudApp

New: sound played when taking screenshot can be disabled

New: virtual laser can distinguish between left and right click

New: drag and drop is now possible when desktop icons are hidden

New: notification can be displayed when hiding desktop icons

Dark theme is applied to built-in notifications when required

Improved performance when playing sounds

Fixed an issue when switching to night mode

Displays 1.2.1 (24.05.2016)

AirPlay is now fully supported

New dark theme is now applied when OS X is in Dark mode

Color profile is displayed in monitor information

Improved performance

Fixed several minor bugs

Displays 1.2 (17.05.2016)

New feature: hide your desktop icons with one click

New feature: take a screenshot of any screen

New feature: show a test card for calibrating your display

PiP windows can now be resized

Added a setting to show resolutions aspect ratio

Added a setting to reduce blue light when Night Mode is enabled

Added settings to define PiP windows opacity and stream quality

Added Italian localization

Updated other localizations

Fixed keyboard shortcuts not being unregistered properly

Fixed misplacing of night mode shade in some configurations

Fixed other small bugs

Displays 1.1 (12.05.2016)

Added a setting to hide a resolution from list

Added new settings for PiP windows (level, position)

Fixed misplacing of PiP window

Fixed virtual laser pointer position between screens

Fixed an issue with night mode not working on secondary display

Fixed UI small glitches

Displays 1.0 (09.05.2016)

Initial release on the Mac App Store

TrashMe 2.1.21 (29.01.2019)

Fixed a crash when calculating file size

TrashMe 2.1.20 (17.01.2019)

Fixed missing permission for Finder

TrashMe 2.1.19 (17.01.2019)

Improved support for macOS Mojave

Improved support for Voice Over

Fixed crash when searching junk files

Fixed some other issues

TrashMe 2.1.18 (16.05.2018)

Improved support for macOS High Sierra

TrashMe 2.1.17 (24.10.2017)

Improved support for macOS High Sierra

Updated localizations

TrashMe 2.1.16 (15.02.2017)

Updated localizations

Fixed a bug preventing to clean caches in Tools section

Fixed some other small issues

TrashMe 2.1.15 (06.01.2017)

Improved support for macOS Sierra and new MacBook Pro

Fixed localization issues

Fixed several bugs

TrashMe 2.1.14 (19.10.2016)

Improved stability with macOS Sierra (10.12)

Fixed several bugs

TrashMe 2.1.13 (03.06.2016)

Improved general stability

Fixed broken preview for startup items

Fixed crash occurring when listing installed apps

Updated Dutch localization

TrashMe 2.1.12 (30.04.2016)

Improved general stability

Fixed localization issues

Fixed several bugs

TrashMe 2.1.11 (12.09.2015)

Fixed an issue where junk files could not be deleted

Fixed a crash issue when deleting iPhoto cache

Improved reliability of search algorithm

Fixed some other small issues

Optimized app size

TrashMe 2.1.10 (14.07.2015)

Fixed some small bugs

TrashMe 2.1.9 (12.06.2015)

Improved stability of history feature

Fixed UI glitches occurring under OS X 10.10

Fixed bugs when searching for junk files

Fixed an issue when uninstalling DMG files

Fixed several other bugs

Updated help files

Updated localizations

TrashMe 2.1.8 (31.10.2014)

Fixed errors in English localization

Fixed UI glitches occurring under OS X 10.10

Fixed some other minor bugs

TrashMe 2.1.7 (11.06.2014)

Fixed graphic issues

Fixed crash when switching sidebar mode

Fixed debug messages appearing in Console

Fixed incorrect number of items returned when filtering apps

Fixed broken keyboard shortcut for filtering apps

TrashMe 2.1.6 (03.01.2014)

Fixed issues occurring on OS X 10.9

Added a setting to auto-close TrashMe after deleting files

Improved algorithm for searching related files

TrashMe 2.1.5 (10.12.2012)

Updated Turkish localization

Fixed password modification issue for favorites apps

Fixed crash when listing installed applications

TrashMe 2.1.4 (15.10.2012)

Fixed smart detection popping improperly

Fixed history search not working

Fixed history sort order (descending)

Fixed some cosmetic bugs

TrashMe 2.1.3 (06.08.2012)

Fixed the incorrect fullscreen button in title bar

Fixed invisible window when using smart detection

Fixed minor bug

TrashMe 2.1.2 (01.08.2012)

Optimized for Retina display and Mountain Lion

Fixed a bug causing smart detection to crash

Fixed some other minor bugs

TrashMe 2.1.1 (25.08.2011)

Improved results for sandboxed apps (Mac OS X 10.7 only)

Fixed a bug preventing from removing files with correct rights

Fixed display bug occuring when searching related files

TrashMe 2.1 (15.08.2011)

Now works with 32 bits processors too

Improved algorithm for searching related files

Sidebar can be expanded (off by default)

Files or folders can be set to be excluded from results

Favorite Apps data can now be exported

History can be exported to a text file

New Russian localization

Fixed incomplete localizations

Fixed UI glitches for OS X Lion

Fixed a bug when reverting to preferences defaults

Fixed some other bugs

TrashMe 2.0 (21.07.2011)

New design

New features (manage favorite apps, clean caches, force empty trash)

TunesArt 1.8.1 (16.01.2019)

Improved support for dark mode in macOS Mojave

Improved notification appearance

Improved behavior for album cover on desktop

Improved support for artworks in Spotify

Fixed broken shortcuts for repeat and shuffle modes

Fixed issues in Tags manager

Fixed several other bugs

TunesArt 1.8 (17.12.2018)

New: support for Spotify

New: Rounded theme is now default theme

New: notifications can be automatically removed from notification center

Information about an artist can be displayed without a Last.fm account

Improved Twitter support (genre and artwork can be included)

Improved notifications when using macOS notification center

Fixed lyrics garbage

Fixed several other bugs

Removed Growl support (unmaintened project)

TunesArt 1.7.2 (21.05.2016)

Fixed issues with Last.fm and Twitter services

Fixed issue with the online services

TunesArt 1.7.1 (18.05.2016)

Fix compatibility issue with iTunes 12.4

TunesArt 1.7 (15.07.2015)

New setting to make the lyrics window transparent

New setting to open the lyrics window when TunesArt launches

New buttons in lyrics window to adjust font size

Added warning if user unchecked ‘Share XML Library’ in iTunes

Updated bezel notifications for Yosemite

Support for Dark mode in Yosemite

Fixed broken search

Fixed broken library manager

Fixed UI glitches on Yosemite

Fixed LyricWiki search action

Fixed lyrics’ fontname in Preferences

TunesArt 1.6.2 (24.06.2014)

New personal setting to display album cover with Exposé

FIX: Fixed incorrect state of play/pause buttons

FIX : Fixed track position not updating with latest iTunes version

TunesArt 1.6.1 (19.02.2013)

Optimized for iTunes 11

TunesArt now works when iTunes library is outside Music folder

Updated some themes elements for better quality

Brazilian Portuguese localization updated

FIX: Notification font color can be customized again

FIX: Lyrics font size was not applied properly

FIX: Shortcut for hiding Lyrics window was not working

FIX: Growl notifications were not working

FIX: Fixed other small issues

TunesArt 1.6 (13.11.2012)

TunesArt is now sandboxed

Optimized for Mountain Lion and Retina display

Support for OS X notification center (10.8 only)

Last.fm authorization can now be removed

New shortcut to open / close iTunes

New Love/Ban buttons on desktop artwork for faster access

New localization ‘Brazilian Portuguese’

Controls on hovering desktop artwork now shows a little bit slower

More discrete scrolling title background

Search on LyricWiki now opens search results instead of homepage

Revamped search window

Only almost-square artworks are now returned when fetching

FIX: Sending Tweet was not working anymore

FIX: Missing artworks are now only fetched from same album

FIX: Fixed broken Amazon artworks fetching

FIX: Fixed incorrect color of lyrics when user chose custom color

FIX: Fixed many other issues

Note: removed iPod scrobbling due to Sandbox policy

Retrieve license key

If you need to retrieve your license key, please choose the desired app and fill-in the email address used when you purchased. If you don’t have access to this email address anymore, please contact us and we’ll look into our database.