As always, John Luc was very informative and professional. However, I was told during my last visit that the service manager would refuse to install the brand new tires I supplied. His reason was that the tires I brought did not match the factory run-flat tires the vehicle was delivered with. Since my vehicle was delivered in October 2014, I have driven over 80,000 miles and changed my tires multiple times with tires of my choice. I prefer non run-flat tires due to their better comfort, lower noise level, and higher pferformance compared to the factory tires. By replacing my tires with better summer tires, I knowingly assume all risk involved in the event of a flat or blowout. ... (read more)

From the moment I sat down with John to review my service needs I realized he was truly interested in providing me with the best service experience possible. John and the whole service team worked to address and fix all of my service concerns with my complete satisfaction. John also was able to provide a loaner vehicle while the service was being completed and this allowed me to had the service completed without any down time. This service experience has been the best I've ever had and goes a long way to reinforcing brand loyalty. Thank you John!

Thanks so much for a great service and warranty repair from start to finish. I had a service due in August as per the CBS, but thought I have some time when on Sunday the top of my Roadster got stuck and was hard to close. So I scheduled an appointment for the next day with Josh. When I arrived I was told that Josh was out and Hisnardo, even though he had a long list of his own customers, took care of me and my car immediately. As it was only to be an hour to hour and a half, I decided to wait. It then turned out that it will take longer than anticipated and Hisnardo set me up with a loaner at that point, which again took no time. Hisnardo called me in the evening that my car wa... (read more)

The Lauderdale team ensured that we had a first class experience when we bought our Mini.
Daniel was superb and the team processed and worked though our transaction efficiently and without hurdles.
All round - couldn't have asked for better !
Thank you.

So wonderful, helpful in every way. Received a rental for 2 weeks. My car was cleaned and looked and ran great when I picked it up.
I would come back to Ft Lauderdale Mini anytime in the future. I will be getting a new lease from my daughter who sells at Habersttad BMW on Long Island this February. I truly hope Ft Lauderdale could help make it work!
Thanks so much
Rita Avasso
Audra Pittel BMW

This is my first Mini & my first service. I was very impressed with the facility & Hisnardo Sanchez! I was surprised to be offered a loaner car which I denied. Very accommodating service! This will not be my last Mini!