CultITSM

The official Introduction to Real ITSM is now available translated into Russian. No we aren't being funny - we couldn't have made this one up. Cleverics, one of Russia's leading IT management consultancies, has translated the book for the convenience and enjoyment of their Russian clients, associates and friends. We are in possession of a printed copy of the book - it is Real. http://www.realitsm.com/real-itsm-now-available-russian

Here is a little newsletter from CultITSM to let you know that membership of the Real ITSM Group on LinkedIn just passed 300! Not bad for a group that once tried to get to 100 members. Our next goal is of course to exceed the itSMF International group membership of 1369. We've already exceeded 20% of that without being pimped by major vendors or having our logo and address on every ITIL book. Not bad eh?

Here is another extract from the Introduction to Real ITSM for your enjoyment:

Oh dear, DogmaITSM may have to amend the book Introduction to Real ITSM. Most of you will recall that the book says

1.8.5 FavorITSM

In order to regulate the Real ITSM industry, and thereby protect the integrity of RITSI and public confidence in Real ITSM, RITSI issues compliance certification to users, products, and services under the FavorITSM program.

For this edition of CultITSM we thought it was time to revisit Real ITSM's fundamentals, the deathcycle of Real ITSM:

Real ITSM services go through a deathcycle from misconception to a usually messy end. Navigating the ITSM Deathcycle can be thought of as akin to navigating the Great Barrier Reef. The intent of Real ITSM is to minimise the number of services that actually go live, while maximising the time and education of staff along the way.

PragmaITSM (RITSI's training arm) is working on turning Real ITSM into a learning instrument.

Purpose: we think it fits best at the very introductory level. Introduce people to the concepts of ITSM.
Format: a 1-3 hour workshop. A full day would stretch the content too much ???
Method: via the "null hypothesis" (thanks Mike Walter, still attributing you! Once more and then it is mine :D ) i.e. contrasting two sides: realitsm and ITIL, worst and best.

Hi there and welcome once again to the CultITSM newsletter from Real ITSM

First an offer: We will send a free copy of the IT Skeptic's new book Owning ITIL (RRP US$34.95!) to the first three people who write a review of Introduction to Real ITSM - good or bad - on Amazon. Obviously we need to be able to match up your name on Amazon with your userid here or you can email us to claim it.

Obviously as believers in realitsm, it is up to us to evangelise the philosophy to our colleagues and peers. With this in mind, CultITSM has created a presentation, A Harmonious IT Environment. [You Poms can call it "An Harmonious...". Most of the rest of the planet will use "A ..." ]

This presentation introduces Real ITSM, as documented in the book "Introduction to Real ITSM" (see www.realitsm.com)

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SPECIAL MESSAGE TO READERS: It's a joke. Real ITSM: it's a joke. A spoof. Please don't take it seriously. Don't try to implement it. Don't recommend it to your boss. Don't abuse us. This site is provided purely for your entertainment - it is meant to be funny. Real ITSM is created by The IT Skeptic.