Mail Fetch Failure Alert

I am receiving 'HelpDesk Alerts' every 15 minutes (which is flooding my inbox). No settings have been altered within osTicket system (version 1.9.2) nor our email server. Can anyone assist with this issue?

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no it hasnt. the emails are constant and i cannot pinpoint where they are coming from. I have disabled 'email fetching' from incoming emails. I have also disabled 'email fetching via IMAP or POP' under the email address itself. This does not have anything to do with the actual emails of new tickets or new ticket alerts. I've checked everywhere within osTicket and can not figure this out. Are there any system/configuration files I should look into on the server?

the emails for new tickets, ticket assignments, etc. are working correctly.

however, i am the admin & am receiving these email fetch failure alerts to my email address (admin email address) every 15 minutes. i cant figure out why i am receiving them and how to stop them. even though ive disabled email fetching. i hope this makes sense.

i dont have an old site or have not upgraded at all. i've been here working with osTicket for a year and it hasn't changed (meaning there hasn't been a need to upgrade the version or any server work) in that time period.