One of the books that I’m reading at the moment is Brené Brown’s “Dare to Lead” and in discussing building trust with others, she says:

“It turns out that trust is in fact earned in the smallest of moments. It is earned not through heroic deeds, or even highly visible actions, but through paying attention, listening, and gestures of genuine care and connection.”

I often fall into the trap of looking for the big moments to build trust and gain respect with the people around me.