Standard Policies

We accept VISA, MasterCard, American Express, Discover and PayPal. We do not accept personal checks, bank transfers, or money orders. When placing an order, make sure your billing address and contact information is the same as it is on your credit card statement. If it is not, your order may be held due to further verification.

We ship using USPS. All orders usually ship within 48 hours of receiving/processing your order. We ship Monday-Friday excluding holidays. Orders we receive on weekends, holidays or after 12:00 pm est time will process the next business day. Please allow 1-2 days extra processing for busy times such as holidays. Any refused packages will be charged the full amount of return shipping to the buyer.

International Shipping

International shipping is available via USPS Global Rates. International orders may be charged import duties and taxes. These charges are different in each country. The amount is usually 20% of the dollar amount of your merchandise. All countries may be different. Any refused packages will be charged the full amount of return shipping to the buyer. It is the law that we declare items at full price. We ship Monday-Friday excluding holidays. Orders we receive on weekends, holidays or after 12:00 pm est time will process the next business day.

Returns and Exchanges

Email us at orders@merchmountain.com for all questions concerning a return. Once we have approved the return please send pre-paid and insured to:

All returns must be unworn and unwashed. Items not meeting this will be denied. All sale items are final and may not be returned or exchanged. We may deny any item not meeting return policy requirements. Shipping and handling charges are non-refundable. Once an item is approved for a return and the item is received we will credit the account that you used to make the original purchase. Allow up to two weeks for your credit to show up on your account. Once your order is processed, we cannot make changes to your order.