Article Content

While attempting to use RSA Archer Offline Access, the following error is displayed:

Cause

Offline Access for version 6.5 and 6.5.x does not upgrade the Microsoft SQL Server 2012 Express LocalDB to Microsoft SQL 2017 Express LocalDB.

Note: After upgrading to RSA Archer 6.5.x versions, this issue does not impact the user’s upgrade of their Offline Access to later versions of 6.5.x releases as SQL Server 2017 Express LocalDB will already be installed.

Resolution

This issue will be addressed in a future Archer release.

Workaround

Upgrading offline access from a previous version of 6.5 to 6.5 or later requires the below installation steps:

Before upgrading the primary Archer Platform, be sure to run an Offline Sync from Offline Access to update the unsynchronized data from Offline Access to the Archer Platform.

Open the Windows Control Panel in your offline access VM or laptop (running Windows 10).