ShoreTel Sky Softphone

Make Calls From Your PC

Work seamlessly from wherever you are

A softphone is a software program for making telephone calls using a personal computer, rather than using dedicated hardware. The ShoreTel Sky Softphone is designed to work with our phone system and behave like a traditional VoIP telephone. It appears as an image of a phone, with a display panel and buttons with which you can interact. It is used with a headset connected to the sound card of the PC, or with a USB headset.

Road warriors, remote workers, occasional telecommuters and everyone who likes a change of scenery can benefit from the ShoreTel Sky Softphone. Users enjoy

almost every feature of the Cisco phone right on the desktop without the hardware.

Take, make and transfer calls

Access company and personal directories

Utilize speed dials

See voicemail alerts and manage voicemail messages

Join, host and manage conference calls

Review call history

Our Softphone can be used for Contact Center agents, with Salesforce.com and other CRM integrations, with Outlook and browser-based click to dial, and with ShoreTel Sky Replay hosted call recording. Users can switch between a traditional handset or use the softphone exclusively.
ShoreTel Sky Softphone is available as a monthly subscription or for a one time fee, making it a cheaper alternative to a hardware phone without any sacrifice to functionality. It also takes up no space as the phone is software based and “lives” on a laptop or desktop PC. It is a highly mobile communications solution that will allow you to have an in-office appearance, regardless of where you really are. ShoreTel has partnered with Jabra to provide optimal headsets for ShoreTel’s softphones.

Client Testimonials

ShoreTel Sky performs exactly as they said they would and exactly as we hoped. Voice is central to Aquent success and we believe we have a partner that can support and facilitate our ongoing growth.

Larry Bolick, CIO Aquent

The fact that we successfully transitioned to a new phone system during our busiest time of the year speaks volumes about ShoreTel.

April Picon, Operations Manager Cable Scope

I wanted to add a Spanish-speaking option to our menu. I put in a ticket with ShoreTel and within a day, my clients could push “3” to continue in Spanish. ShoreTel Sky support makes my job much easier.

Shane Hayes, Director of Operations The Mascia Law Firm

We have a large number of employees who travel from site to site. They enjoy the fact that they can take their phone numbers with them so they don’t have to rely on cell coverage or forward calls to a different number. Users simply log into a phone at any of our sites and it’s automatically programmed to them.