topic Re: Working from home so need faster upload speed in Fibre Broadbandhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717344#M108531
<P>Hi,</P>
<P>&nbsp;</P>
<P>We've got the exact same problem!&nbsp; We're on 'Unlimited Fibre Extra' package, and our minimum guaranteed speed is supposed to be 46.8mpbs, but we're only getting 12.1mbps, and according to speedtest.net, we're getting 0.2mpbs upload!</P>
<P>&nbsp;</P>
<P>This is a huge problem with video conferencing on teams, where my colleagues can't see me properly and my sound breaks up.&nbsp; Is there anything that can be done to massively improve these speeds?</P>
<P>&nbsp;</P>
<P>Edit: I've currently got my work laptop plugged into the router via cable, and it makes no difference.</P>
<P>&nbsp;</P>
<P>Thanks!</P>
<P>Tom</P>Mon, 23 Mar 2020 14:20:57 GMTtomcowell862020-03-23T14:20:57ZWorking from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717301#M108520
<P>Hi there,</P><P>First time poster here. I have been a very happy customer of plusnet for years, mostly just browsing and streaming. But now in the current climate I am one of the lucky ones that am able to work from home, which involves some data-intensive 3D modelling &amp; rendering which means I essentially need to stream back up the way and my system is hanging and timing out - even when plugged direct into the router and not over Wifi</P><P>I currently have Unlimited Fibre.</P><P>Ookla tells me I'm getting 48Mbps download and 8Mbps upload.&nbsp;<SPAN>I've just redone the test using the BT Wholesale and that tells me I'm only getting 36Mbps down and 4Mbps up. Not sure why the results are so different even though performed seconds apart.&nbsp;&nbsp;</SPAN></P><P><SPAN>Regardless these results would be&nbsp;</SPAN>good for most needs, but now doesn't seem to be enough for my specific requirements.&nbsp; And who knows how long I'll need to work from home.</P><P>I've tried calling about upgrade options to try and increase my upload speed but obviously they are busy and/or short-staffed with the coronavirus crisis and I was queuing for an age.</P><P>Therefore, can anyone online advise what upgrade options might be available to boost my upload speed. Would converting to a Business Broadband contract help?&nbsp; And how quickly would any upgrade happen?</P><P>Thanks in advance.</P><P>&nbsp;</P><P>Regards,</P><P>&nbsp;</P><P>Andy Clark</P><P>&nbsp;</P>Mon, 23 Mar 2020 12:14:48 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717301#M108520JollyRocker2020-03-23T12:14:48ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717310#M108521
<P><LI-USER uid="79272"></LI-USER>&nbsp;</P>
<P>If you are on unlimited fibre your download cannot be faster than 38Mbps, which throws doubt on your Ookla results.</P>
<P>Put your phone number in here and see what speed you can get.&nbsp;<A href="https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker" target="_blank">https://my.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker</A> Unless the minimum download speed is above 40Mbps Plusnet will not normally offer an upgrade to fibre extra. Unless the predicted upload is greater than 10Mbps there’s nothing to be gained from the upgrade.</P>
<P>Start by seeing what your line should support using the above link. If you need advice then obscure your phone number and post the results here.</P>Mon, 23 Mar 2020 12:32:01 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717310#M108521Baldrick12020-03-23T12:32:01ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717322#M108524
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 656px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/23327i2BC5BFC61DFCE257/image-size/large?v=1.0&amp;px=999" title="Capture.PNG" alt="Capture.PNG" /></span></P>Mon, 23 Mar 2020 13:05:22 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717322#M108524JollyRocker2020-03-23T13:05:22ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717326#M108527
<P><EM><LI-USER uid="79272"></LI-USER>&nbsp;</EM></P>
<P><EM>it's clear that you would benefit from an upgrade to fibre extra.</EM></P>
<P><EM>In the meantime you should be getting to close to 10Mbps upload speed. It might be worth trying the think broadband speed tester to see what that gives. To make sure that your internal wiring is not slowing your speed try taking the front off your telephone master socket. In the rear is the test socket. Plug your filter in here and connect this directly to your filter.</EM></P>
<P><EM>Obviously you should use an Ethernet cable to connect your router.</EM></P>Mon, 23 Mar 2020 13:22:36 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717326#M108527Baldrick12020-03-23T13:22:36ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717330#M108528
<P>Looking at the observed speeds, it would seem that you are already on Fibre Extra, but you are not getting the best download speeds.</P>
<P>As already mentioned though, your speed tests are very slow.</P>
<P>How is your phone line. is it quiet when you call 17070 option 2?</P>
<P>&nbsp;</P>Mon, 23 Mar 2020 13:34:39 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717330#M108528Mustrum2020-03-23T13:34:39ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717341#M108529
<P>Thanks Mustrum,</P>
<P>Yes my 'quiet line' test is silent.</P>
<P>&nbsp;</P>Mon, 23 Mar 2020 14:07:15 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717341#M108529JollyRocker2020-03-23T14:07:15ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717343#M108530
<P>Thanks again Baldrick1,</P>
<P>The Think Broadband results seem to align more to the Ookla results than the BT Wholesale surprisingly low results. If as you say my line is limited to 10Mbps upload anyway, then this may be the best I'm going to get.&nbsp; That was one of my main questions: could I physically get a faster upload connection but the answer would appear to be a resounding "no".</P>
<P>I guess I'll need to muddle on and stop streaming internet radio etc. to maximise available bandwidth!!</P>
<P>p.s. These results are all over Wifi but when I plugged directly into the router last night it made no difference to upload or download speeds so resorted back to wifi so that the PC is in a more accessible position without stretching the cable!</P>
<P>&nbsp;</P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ThinkBroadband.PNG" style="width: 584px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/23330iBC97A20868EBC471/image-size/large?v=1.0&amp;px=999" title="ThinkBroadband.PNG" alt="ThinkBroadband.PNG" /></span></P>Mon, 23 Mar 2020 14:15:50 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717343#M108530JollyRocker2020-03-23T14:15:50ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717344#M108531
<P>Hi,</P>
<P>&nbsp;</P>
<P>We've got the exact same problem!&nbsp; We're on 'Unlimited Fibre Extra' package, and our minimum guaranteed speed is supposed to be 46.8mpbs, but we're only getting 12.1mbps, and according to speedtest.net, we're getting 0.2mpbs upload!</P>
<P>&nbsp;</P>
<P>This is a huge problem with video conferencing on teams, where my colleagues can't see me properly and my sound breaks up.&nbsp; Is there anything that can be done to massively improve these speeds?</P>
<P>&nbsp;</P>
<P>Edit: I've currently got my work laptop plugged into the router via cable, and it makes no difference.</P>
<P>&nbsp;</P>
<P>Thanks!</P>
<P>Tom</P>Mon, 23 Mar 2020 14:20:57 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717344#M108531tomcowell862020-03-23T14:20:57ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717354#M108533
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bt-openreach-line-details.PNG" style="width: 826px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/23332i4C764F5226435995/image-size/large?v=1.0&amp;px=999" title="bt-openreach-line-details.PNG" alt="bt-openreach-line-details.PNG" /></span></P>Mon, 23 Mar 2020 14:35:03 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717354#M108533tomcowell862020-03-23T14:35:03ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717369#M108536
<P><LI-USER uid="79272"></LI-USER>&nbsp;</P>
<P>The thing is that your download speed indicates that you are on fibre extra service so your upload speed should be up towards 18 Mbps. Unfortunately Plusnet do not guarantee upload speeds so you may be stymied. Did you try using the test socket as I suggested earler? You never know unless you try.</P>
<P>You're othe alternative could possibly be to use mobile data but based on your usage that could work out very expensive. However if your employer would pay then the increased cost could possibly&nbsp;be offset by your increased productivity.</P>
<P>&nbsp;</P>Mon, 23 Mar 2020 15:15:17 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717369#M108536Baldrick12020-03-23T15:15:17ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717395#M108538
<P>Hi <LI-USER uid="79272" login="JollyRocker"></LI-USER>,</P>
<P>Sorry to hear that you're experiencing issues whilst trying to work from home. I can see that your package allows you to achieve up to 55Mbps download and 10Mbps upload speeds, due to a legacy offer, The 48.2Mbps speedtest makes sense based on your speed profile and estimates. When we've tested your line today, I can see that you're achieving a downstream sync speed of 55Mbps and so I believe the problem is most likely internal. When you have received lower test results, have you been running programs in the background? If so this can affect the speed test results quite severely based on what's in use.</P>Mon, 23 Mar 2020 15:54:05 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717395#M108538TheMightyAJ2020-03-23T15:54:05ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717410#M108540
<P>&nbsp;Ah, I’d forgotten about the old 55/10 option</P>
<P><LI-USER uid="79272"></LI-USER>&nbsp;</P>
<P>It seems possible that you would therefore go upstream faster on fibre extra.</P>
<P>To be honest I used to be on 55/10 but I found when recontracting that I got a cheaper deal by going to 80/20 as there were several cheap competitors offering this service, which I could quote when negotiating the price.</P>Mon, 23 Mar 2020 16:16:03 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717410#M108540Baldrick12020-03-23T16:16:03ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717417#M108543
<P><LI-USER uid="38823"></LI-USER>&nbsp;<LI-USER uid="54640"></LI-USER> Should I create a new forum thread or am I OK leaving my issue in this one?</P>Mon, 23 Mar 2020 16:27:36 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717417#M108543tomcowell862020-03-23T16:27:36ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717432#M108546
<P><LI-USER uid="79288"></LI-USER>&nbsp; Welcome to the forum.</P>
<P>It's always better to start a new thread but I would leave it now as starting afresh might cause confusion. A mod might decide to split it off anyway. Have you tried my suggestion of seeing what performance you get when plugged in to the test socket?</P>
<P>One other check is to conduct a quiet line test by plugging a wired phone in, ringing 17070 and selecting option 2. If there's any background noise then you need to report a phone fault and get that fixed.</P>Mon, 23 Mar 2020 16:48:09 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717432#M108546Baldrick12020-03-23T16:48:09ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717434#M108547
<P>&gt; It's always better to start a new thread but I would leave it now as starting afresh might cause confusion. A mod might decide to split it off anyway.</P>
<P>&nbsp;</P>
<P>Understood! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P>
<P>&nbsp;</P>
<P>&gt; Have you tried my suggestion of seeing what performance you get when plugged in to the test socket?</P>
<P>&nbsp;</P>
<P>Not yet, I'll do that soon once I've finished work and get back to you!</P>
<P>&nbsp;</P>
<P>&gt; One other check is to conduct a quiet line test by plugging a wired phone in, ringing 17070 and selecting option 2. If there's any background noise then you need to report a phone fault and get that fixed.</P>
<P>&nbsp;</P>
<P>This one's a bit trickier, might need to drive to my parents and get them to leave a landline phone on their doorstep for me to pick up!</P>Mon, 23 Mar 2020 16:54:28 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717434#M108547tomcowell862020-03-23T16:54:28ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717444#M108549
<P>Hi <LI-USER uid="79288" login="tomcowell86"></LI-USER>,</P>
<P>My apologies for not responding to your post earlier, I seem to have accidentally overlooked it. I've taken a look into your account now however and I've raised a response via a ticket, which can be viewed <A href="https://www.plus.net/wizard/?p=view_question&amp;id=200262455" target="_blank">here</A>.</P>Mon, 23 Mar 2020 17:19:48 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717444#M108549TheMightyAJ2020-03-23T17:19:48ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717871#M108610
<P>Hi guys,</P>
<P><LI-USER uid="54640"></LI-USER>&nbsp; /&nbsp;<LI-USER uid="38823"></LI-USER>&nbsp;/&nbsp;<LI-USER uid="30601"></LI-USER>&nbsp;</P>
<P>Thank you all for your valuable feedback and sorry for the delay. I've just been looking at my BTWholesale results in more detail. Excuse my ignorance but this is the first time I've seen this type of report. Does that mean that my line is physically capable of providing 80 down and 20 up (VDSL Range), although it's my package that is restricting me to 55 down 20 up (observed)?</P>
<P>That said, as previously reported I'm only seeing 47 down &amp; 8 up (depending on what tracker - that's ThinkBroadband results, Ookla is similar but BTwholesale is way lower - currently 35 down, 5 up).</P>
<P>My latest setup is I've managed to plug my computer direct into the router with a G1 ethernet with no real improved speeds recorded.</P>
<P>I tried to plug into my test socket, but I couldn't find a filter. My master socket faceplate IS the filter to cover the whole house to save having filters all over the place for handsets and skybox etc.&nbsp; A CAT5e cable comes from back of the unfiltered master output to my router wall socket in the cupboard in the middle of the house for best coverage.</P>
<P>I'll see if I can lay my hands on a separate filter to plug my router direct into the test socket to see if I can hit my magical 50/20, but I doubt it.&nbsp; p.s. my quiet line test was fine.</P>
<P>Thanks again.</P>Wed, 25 Mar 2020 09:39:43 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717871#M108610JollyRocker2020-03-25T09:39:43ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717887#M108612
<P><LI-USER uid="79272"></LI-USER>&nbsp;</P>
<P>Your line should give you download speed in the upper 60s and upload approaching 19Mbps at a minimum.</P>
<P>The purpose of trying the test socket is to eliminate the possibility that it's the filtered faceplate or your extensions causing the problem so I would consider it important to try this. There will have been a filter included with your router. Maybe it's still in the box?</P>
<P><LI-USER uid="54640"></LI-USER>&nbsp;</P>
<P>I believe that the 55/10 service was originally provided by Plusnet &nbsp;capping a 80/20 &nbsp;connection. Is this still the case and the cap set correctly?</P>Wed, 25 Mar 2020 10:11:34 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717887#M108612Baldrick12020-03-25T10:11:34ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717917#M108615
<P><LI-USER uid="79272"></LI-USER>&nbsp; You are unlikely to see any changes in speed if you only use a speed checker - the PN profile takes time to change. A better way to test is to look at the sync and max attainable speeds from the Advanced/Troubleshooting/Help Desk tab on the Hub 1 router.</P>
<P>&nbsp;</P>
<P><LI-USER uid="38823"></LI-USER>&nbsp; The 55/10 profile is a genuine Openreach/BTW profile, and was used to get rid of the 40/20 PN only profile,which they used their own system to cap an 80/20 profile.&nbsp;</P>Wed, 25 Mar 2020 11:42:18 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717917#M108615Mustrum2020-03-25T11:42:18ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717935#M108619
<P><LI-USER uid="30601"></LI-USER>&nbsp;</P>
<P>It might well be now, this service started with the Plusnet 40/20 service, which I believe was 80/20 capped to 40/20 by Plusnet. The 40/20 product was without warning cut to 40/2, later increased to 40/10. Existing 40/20 customers were then offered 55/10 instead of 40/10, I got 40/10 instead of 55/10. This was then corrected and I got 55/10. Out of the blue after some time it went up to 80/20 for many months (I kept my head down!) before going back to 55/10. This made me think that initially we were still capped on the 80/20 service at 55/10 instead of being originally capped to 40/20 . I agree that this is my assumption based on experience only.</P>
<P>Wnen I came to recontract I used competitors prices to get the price down. There are no budget 55/10 budget providers but several 80/20 ones who were cheaper than Plusnet would recontract on 55/10. However they were happy to match a competitors price if I upgraded to 80/20!</P>Wed, 25 Mar 2020 12:28:47 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717935#M108619Baldrick12020-03-25T12:28:47ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717936#M108620
<P><LI-USER uid="38823"></LI-USER>&nbsp;/&nbsp;<LI-USER uid="54640"></LI-USER>&nbsp;</P>
<P>I raided the garage and finally managed to find a filter.</P>
<P>So now my EchoLife HG612 is plugged straight into the master test socket.</P>
<P>With Cat5e to my D-Link DIR-880L Dual Band wireless router.</P>
<P>Unfortunately this makes it too far away from my desktop computer at present to plug into, so I've tried the test again on my mobile and again on the PC with PiAEK AC1200 dual-band wireless USB3 dongle and the results were just very much the same as before, whether wired or wireless i.e.&nbsp;46/47 down, 7/8 up.</P>
<P><SPAN>Last night I even disabled the wifi so that it was ONLY this PC plugged in directly to the router, so that no mobile phones, TVs, Firesticks, printers or SONOS etc. were sooking my available bandwidth, but still no marked improvement in up or down speeds.</SPAN></P>
<P>Now that we've excluded a problem with my internal wiring, does that mean there's actually a problem with my external line that I'm not receiving the quoted 55/20?&nbsp; The download speed I can live with, but if at all possible I need to maximise my available upload speed which would appear I'm not getting.</P>
<P>&nbsp;</P>
<P>What upgrade options do I have and how do I go about that?&nbsp; However presumably if I have a line problem there would be no point upgrading until the line is sorted.</P>
<P>Although that said, if I could actually see my "observed speed" of 20Mbps upload I'd be a happy camper.</P>
<P>Any further tricks to try?</P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="plusnet-25-mar-20.PNG" style="width: 582px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/23384i529DB9DCAE6D9381/image-size/large?v=1.0&amp;px=999" title="plusnet-25-mar-20.PNG" alt="plusnet-25-mar-20.PNG" /></span></P>Wed, 25 Mar 2020 12:29:47 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717936#M108620JollyRocker2020-03-25T12:29:47ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717941#M108621
<P>Hi <LI-USER uid="79272" login="JollyRocker"></LI-USER>,</P>
<P>Thanks for getting back in touch with us. Based on what you've posted so far, you're achieving the estimated speeds for the current package. In regards to upgrade options, you could always go for the Unlimited Fibre Extra package and this wouldn't require an engineer to come out to the property to implement any changes. We can't arrange this via the Community Forums unfortunately, but our Customer Options Team can be reached on 0800 013 2632 between the hours of 8AM-8PM from Monday to Friday, 9AM-7PM on Saturdays and 9AM-6PM on Sundays.</P>
<P>In terms of getting the most out of your current speeds, I'd advise to stay connected via Ethernet cable where possible and not run any other apps or streaming services in the background whilst working, as this could be affecting the download speed.</P>Wed, 25 Mar 2020 12:38:49 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717941#M108621TheMightyAJ2020-03-25T12:38:49ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717942#M108622
<P><LI-USER uid="38823"></LI-USER>&nbsp; that all makes sense, and my experience was similar. I started on the 40/20 and every now and then found myself getting the full 80/20. They never quite managed to get round to changing me to 55/10, staff on here assured me I would be moved, but when it came time to re-contract the CS advisers could not remove 40/2 from the script they read, and so I moved elsewhere within the BT Group.</P>
<P>I have no doubt that some of those 55/10 conversions were done the wrong way, but in this case I believe it would have shown with a higher observed speed on the DSL checker - could be wrong though..</P>Wed, 25 Mar 2020 12:39:55 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717942#M108622Mustrum2020-03-25T12:39:55ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717944#M108623
<P><LI-USER uid="79272"></LI-USER>&nbsp;</P>
<P>I think that you're in a chicken and egg situation. Your performance will be considered fine for a 55/10 (it's not 55/20) service but receive attention on 80/20.</P>
<P>Consequently I would upgrade to 80/20. This might result in things getting corrected in the process. If it's still slow you can report a fault as your current speed will be below the minimum guaranteed. If it can't be correctedl you will be allowed to transfer back to 40/10 but lose access to 55/10. The choice is yours!</P>Wed, 25 Mar 2020 12:41:20 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717944#M108623Baldrick12020-03-25T12:41:20ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717955#M108628
<P><LI-USER uid="30601"></LI-USER>&nbsp;</P>
<P>Uh-oh!</P>
<P>I logged into my D-Link router to try and find the Sync and Max speeds but couldn't find them. But I did spot that my firmware was 4 years out of date so upgraded it.</P>
<P>Big mistake.</P>
<P>Now, I'm at rock bottom stats, far worse than I had before, despite still being plugged in to the router.&nbsp; I've rerun the test several times since and no improvement.&nbsp; Looks like I should have left well alone.</P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="plusnet-25-mar-20_upgraded.PNG" style="width: 586px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/23387iD901743E159AC699/image-size/large?v=1.0&amp;px=999" title="plusnet-25-mar-20_upgraded.PNG" alt="plusnet-25-mar-20_upgraded.PNG" /></span></P>Wed, 25 Mar 2020 12:57:48 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717955#M108628JollyRocker2020-03-25T12:57:48ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717960#M108632
<P><LI-USER uid="79272"></LI-USER>&nbsp; sorry I had not realised you were still using the old Openreach modem, which is where you could get the speeds from if it were unlocked.</P>
<P>TBH I suggest you have a look for a BT HH6 from your favourite online auction site, it should not cost more than £20 and will help you get the most out of your line. You current set up is a lot less than ideal!</P>
<P>There are some very good instructions from&nbsp;<LI-USER uid="38823"></LI-USER> on how to set it up in the router section.</P>Wed, 25 Mar 2020 13:19:16 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717960#M108632Mustrum2020-03-25T13:19:16ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717983#M108636
<P><LI-USER uid="79272"></LI-USER>&nbsp;</P>
<P>Your two box solution is rather long in the tooth now. You could try reverting the firmware to the original factory settings and start again but there is a risk with obsolete kit like this that you might make things even worse.</P>
<P>If you upgrade to 80/20 with a new contract Plusnet will give you a Hub One if you ask. The Smarthub 6 is a much better router though, setting instructions are here.&nbsp;<A href="https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M8557" target="_blank">https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M8557</A></P>
<P>Both are combined modem/routers so you no longer need either of your current devices.</P>Wed, 25 Mar 2020 14:00:42 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1717983#M108636Baldrick12020-03-25T14:00:42ZRe: Working from home so need faster upload speedhttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1718056#M108646
<P>Thanks all.</P>
<P><LI-USER uid="30601"></LI-USER>&nbsp;</P>
<P>As a quick fix, based on your suggestions I've ordered a HH6 which says it comes with instructions to connect to Plusnet, so all should be good when it arrives on Friday.</P>
<P>Who knew that by upgrading the official firmware I'd actually be downgrading my connection which was nearly perfect, just needed tweaked to maximise available bandwidth.</P>
<P>Unfortunately it looks like I can't roll back by D-Link firmware, so in the meantime it feels like I've gone back to dial-up!</P>
<P>&nbsp;</P>
<P>I even looked to see if there were some older firmwares available somewhere out there to try to get my faster connection back but could only find my latest "up to date" one... which is four years old...</P>
<P>Well, at least I didn't brick it and get totally cut off from the outside world during the lockdown! So at least that's something.</P>
<P>&nbsp;</P>
<P>Thanks anyway guys, but I guess there's no more I can do to improve my line until my new all-in-one router arrives. At least now I know that's an option thanks to&nbsp;<LI-USER uid="30601"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>Stay safe out there!&nbsp;<span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P>Wed, 25 Mar 2020 16:44:10 GMThttps://community.plus.net/t5/Fibre-Broadband/Working-from-home-so-need-faster-upload-speed/m-p/1718056#M108646JollyRocker2020-03-25T16:44:10Z