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Room Was Clean and Fresh, Plus Health Club Well... - Review of Courtyard by Marriott Cincinnati Airport South / Florence

I have nothing negative to say about this hotel. The hotel was very clean. The rooms comfortable and the service very good. I got a great rate on Priceline for $45.00/night and it was well worth it.

The hotel is near numerous restaturants and shops. It has an indoor pool and whirlpool and an adaquate workout center. They offer a free shuttle to the airport and free wifi which worked very well throughout our 3 day stay. About the only thing that would make this hotel better would be to offer a free breakfast.

Stayed at this property for 4 days. First morning, shower is cool (at best). Next day it's even cooler. Go to front desk and ask them to turn it up. 3rd day, sink hot water is great, shower hot water is *a little* warmer but still much cooler than I like. 4th day, shower is back to cool :-(

FYI - I stayed at a room at the very end of the hall. Maybe the hot water temperature is higher closer to the center of the building.

They offered me a free buffet breakfast all week. It was well laid out and had a nice selection. They even had some table service. Room was clean. No microwave, bar fridge was very small.

This property is right beside a major interstate. Even on the side that didn't face the highway, road noise was always present.

I have stayed at this property on 3 occassions over the past 2 months for business. If you are looking for a property that offers an indoor pool and hot tub do not stay here. Over the past 2 months the pool and hot tub have been closed. Management claims the heater is broken but I believe differently. It is my belief they have simply turned the heaters off in an attempt to save money. There is no way it could take 2 months to fix a heater. The other big complaint is this property does not serve complimentary breakfast, instead they want to charge $9.95 for what you get for free at most of their competitors. With so many hotel options in the area, it would be best to avoid this property until they have addressed these issues.

I booked this room thru Priceline for 12-27-09,on 12-23-09 at 8 pm after I had booked the room I called the property and asked if the pool and jacuzzi were indoor and was told yes and that the pool was heated.When we arrived the pool was a whopping 72 degrees and we were informed the heater on the jacuzzi had been broken for several weeks.I was out and out lied to.So I calle dCorporate Marriott and asked if they could transfer us to another property owned by the same owners.We decided to forget about it and go out to dinner and enjoy our evening-on the way out we were informed by the lady at the front desk that we were not wanted on the property and that we had to leave and that we were to go back on priceline to book a room at the neighboring property.They promised us a refund thru Priceline-but Priceline did nothing wrong here-we were turned out at 6 pm on an icy snowy night and I just went home as I want nothing to do with anyone who owns this property.According to Priceline they were mad because Corporate had called them 3 times to ask them why they could not accomadate us-well the told us to leave-great customer service-I'd expect a warmer welcome in Hades!

Got a good price through Priceline. Room was reasonable but plumbing was poor (toilet plugged easily) and TV was the bulbous CRT type. Exercise room was good with lots of towels and wipes. Nearby Thai restaurant (directions on hotel sheets not the best) was excellent.

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