Help / Customer Service Information

Order On-line

Use our shopping cart feature to build your order. As you browse our product lists or title detail pages, simply click the "Add To Cart" link. When you are done shopping, you can review the items in your shopping cart, make any necessary changes, provide us with shipping and billing information, and then submit your order electronically.

Is it safe to shop at visibleink.com?

Orders are encrypted with SSL, and we never store your credit card number after your order is processed. We want you to feel safe shopping online at Visible Ink Press. That's why we encrypt the entire checkout process using the latest 128-bit SSL encryption technology from GeoTrust.

Look for the Lock

When you start the checkout process, look for the security padlock in your web browser. This means that the information you are sending to visibleink.com is encrypted with 128-bit SSL technology--ensuring that your data travels safely to our computers. Because your security is important to us, we never store your credit card number or other sensitive information after the checkout is complete.

Payment Options

Currently, we accept only credit cards submitted online through our secure checkout process. However, we have plans to support all the following payment options in the near future:

All Other International Customers: Please check back often. We are making arrangements to distribute our books internationally.

Shipping Rates

Visible Ink Press uses Federal Express Ground service to ship orders within the United States. Our shipping rate is $4.95 for the first book, and $1.50 for each additional book in the same shipment. A shipment confirmation email will be sent to you when your order has been processed and shipped. Your shipment will be delivered within 5-10 business days after the order has been processed.

Order by Mail

Complete your order form and enclose payment. All orders must be accompanied by payment. We accept checks, money orders and credit card payments. Mail the completed order form and payment to:

Print out this order form and use it to mail in your order to us. Please allow 14 days to process your order. Your shipment will be delivered within 5-10 business days after the order has been processed.

Sales Tax

Michigan residents will be charged 6% sales tax.

Returns Policy

We are sure that you will love your Visible Ink Press books. If, however, you are not satisfied with the products you receive, we'll refund the cost of those items less shipping costs. We accept requests for returns within 14 days of the delivery of the product. You must then return the product to us within 10 days of your request for your return to be processed. Of course, we will gladly replace items damaged during shipping.

To return books to Visible Ink Press, follow these steps:
Within 14 days of delivery, fill out the form below completely and submit it. A representative will assign you a Return Authorization Request Code and the shipping address. Package and ship the items (along with the Return Authorization Request Code) in the same packaging in which it was delivered.

The package must arrive within 10 days after your Return Request Code is assigned for you to receive a refund.

Questions & Comments

For questions about your order status or account, please contact us via e-mail. A representative will respond to your email inquiry within 24 hours.