Browser support

Browser support

Browser support varies for each version of the user interface (UI). Most major browsers
are supported.

Some features have additional browser requirements, which are noted in the appropriate
documentation.

Note: UI11 is no longer supported. All instances have been upgraded to UI15 or UI16.

Table 1. Browser support for each UI version

UI version

Chrome support

Firefox support

Internet Explorer support

Microsoft Edge support

Safari support

Tablet mobile browser

Phone mobile browser*

UI16

Latest public release

Latest public release of Firefox or Firefox ESR

11 and up

Edge mode is supported

Latest public release

9.1 and up

Supported

Not supported

UI15

Latest public release

Latest public release of Firefox or Firefox ESR

11 and up

Edge mode is supported

Latest public release

9.1 and up

Supported

Not supported

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile
browsers use the mobile UI.

Internet Explorer web browser notes

Important: Due to significant performance issues, ServiceNow recommends that customers
utilize a modern browser for its products and migrate away from Internet Explorer 11. For
more information, refer to KB0683275.

Internet Explorer 11 is susceptible to memory leaks, which
may impact performance, especially in Windows 7.

In Jakarta
and later, Internet Explorer versions prior to IE11 are no longer supported.

Automated Test Framework offers limited support
for test design on tablets. You cannot add new custom UI test steps from tablets because you
have to run a test to retrieve page components, and tablets do not support running tests.
You may be able to review existing custom UI test steps that were added from a desktop
browser from a tablet.

Service Portal

If you're using Internet Explorer 11, ensure that Protected Mode is
disabled.

Browser support

Browser support

Browser support varies for each version of the user interface (UI). Most major browsers
are supported.

Some features have additional browser requirements, which are noted in the appropriate
documentation.

Note: UI11 is no longer supported. All instances have been upgraded to UI15 or UI16.

Table 1. Browser support for each UI version

UI version

Chrome support

Firefox support

Internet Explorer support

Microsoft Edge support

Safari support

Tablet mobile browser

Phone mobile browser*

UI16

Latest public release

Latest public release of Firefox or Firefox ESR

11 and up

Edge mode is supported

Latest public release

9.1 and up

Supported

Not supported

UI15

Latest public release

Latest public release of Firefox or Firefox ESR

11 and up

Edge mode is supported

Latest public release

9.1 and up

Supported

Not supported

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile
browsers use the mobile UI.

Internet Explorer web browser notes

Important: Due to significant performance issues, ServiceNow recommends that customers
utilize a modern browser for its products and migrate away from Internet Explorer 11. For
more information, refer to KB0683275.

Internet Explorer 11 is susceptible to memory leaks, which
may impact performance, especially in Windows 7.

In Jakarta
and later, Internet Explorer versions prior to IE11 are no longer supported.

Automated Test Framework offers limited support
for test design on tablets. You cannot add new custom UI test steps from tablets because you
have to run a test to retrieve page components, and tablets do not support running tests.
You may be able to review existing custom UI test steps that were added from a desktop
browser from a tablet.

Service Portal

If you're using Internet Explorer 11, ensure that Protected Mode is
disabled.

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