Download A practical guide to working with reluctant clients in by Maggie Kindred PDF

Practitioners in future health and social care are frequently required to paintings with consumers who do not need to paintings with them, and those 'reluctant' consumers can usually be the main difficult, yet so much profitable, to paintings with.

This sensible, jargon-free publication covers all of the concerns that practitioners are inclined to come across during operating with reluctant consumers. The emphasis is on making idea effortless to take advantage of, and the ebook is written in an simply digestible and vigorous variety. subject matters lined contain staying secure, verbal and non-verbal communique, making preliminary touch with a consumer, drawback events, recording, and the way to finish paintings with a consumer. actions to paintings via are integrated on the finish of every subject and illustrations function all through.

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Additional info for A practical guide to working with reluctant clients in health and social care

Example text

These judgements or ‘assumptions’ (probably a better word) can change the whole way a relationship goes, because they bring with them a small, unseen label which says bad or good. Your reluctant client has almost certainly had negative experiences with professionals, so all your efforts to be friendly and present yourself helpfully are played against this background, even if the client greets you politely. You can take for granted, I believe, that a huge number of negative assumptions are being made about you, and that these will not be easily shifted.

1) Finally, here is some conscious non-verbal communication to remember Signed language or non-verbal communication techniques are something that non-hearing people already do really well. If we all took more time trying to learn or harness these skills the workplace would be a much more pleasant and equal space in which those with hearing difficulties could thrive and be active members of the team. Similarly people without sight do not need nearly as much ‘support’ as you might think. I have personal experience of a nonsighted receptionist who could lead me and others with ease around a workplace which resembled an abondoned warehouse, then do everything which was expected administratively.

In the last 20 years, abuse has been recognised as a much more prevalent problem than most people thought. This has led to extremely strict guidelines being given to all professionals, and advice being given to parents and relatives about how to be more aware of the issues. They 54 Non-verbal Communication are now encouraged to be thoughtful about their use of physical contact within the family. When I was working with residential staff in a young persons’ unit, the most worrying issue of all for the male workers was being accused of sexual malconduct.