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The saying, “You will never get a second chance to make a first impression,” holds true in many aspects of life. Whether meeting a potential employer, a client, or a new patient, most initial opinions are said to be formed Read More

The current fee-for-service payment model is out and value based care is here to stay. So what exactly is value based care? Although there is not one standardized definition, value based care can be described as improving quality, efficiency, and Read More

What are CG CAHPS? Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys have been a focus for healthcare organizations across the US for years, even more so now that the government has linked hospital reimbursements to patient satisfaction Read More

Communication in healthcare is a complex series of connections and critical interactions between patients, providers, staff, and organizations. From check-in or registration, to seeing the physician and everything in between, there are numerous points at which communication can be broken Read More

Without a doubt, technology has transformed the healthcare industry. From patient portals and electronic health records to mobile applications and wearable devices all designed to improve health, communication, and overall patient experience. Now more than ever, technology is helping patients Read More

The patient experience is much more than a few minutes with a doctor. Patients shape their perception of healthcare interaction along a wide range of experiences that stretch from the moment an appointment is scheduled until the final bill is Read More

Healthcare organizations across the country are facing the challenge of how to improve patient experience, health outcomes, and provide high-quality care all while reducing costs. Healthcare leaders have long understood the importance of a patient’s experience, however, the public reporting Read More

As the US Healthcare industry makes its transition from fee-for-service to a value-based model, many hospitals and medical practices are implementing strategies to improve quality, safety, outcomes, and patient satisfaction while attempting to reduce costs. Patient and Family Centered Care Read More

As patients demand a more active role in their health care, consumerization in the industry will continue to grow. Treating patients as other than health care consumers may erode the clinician-patient relationship, which would be a dire mistake, affecting clinical Read More

In today’s healthcare world physician practices have the ability to put their financials, clinical outcomes, and patient satisfaction data under a microscope more potent than any that have existed in the practice of medicine before. As databases grow and evolve, Read More