03 Aug Florida Destination Medical Building Expansion

As plans for the Destination Medical Building project in Florida continue to take shape, Mayo Clinic Center for Innovation (CFI) staff based in Rochester and Jacksonville are working to analyze and optimize the patient experience within that new facility. Plans for the building include significant expansions for both hematology and oncology care, and neurology and neurosurgery.

According to CFI Service Designer Matthew Moore, CFI designers are currently working to analyze patient experience for patients seeking neurology and hematology/oncology care. “Our role is to work with the practice to better understand their patients’ needs and help explore practice changes that optimize the patient experience before moving into the new building,” explains Moore.

"Our role is to work with the practice to better understand their patients' needs and help explore practice changes that optimize the patient experience..." - Matthew Moore

CFI staff have conducted a series of observations and rapid iteration experiments focusing on the patient arrival sequence and how the environment, systems, and staff affect the patient experience. Florida staff have been extremely active and engaged in taking these early insights and translating them into action both independently and with CFI’s ongoing collaboration.

Questions like “What would the optimal arrival sequence be?”, “Which tasks should be done together and which should be done separately, given the diversity of our patients?” and “How do we maximize the impact of available resources?” will help Mayo create a facility that supports the best possible patient experience in Florida’s highly competitive and resource-constrained health care environment.