Calling in to speak with anyone in the service department is nearly impossible. I called several times and left messages, and never got a call or email returned. Also. I know that accidents can happen sometimes, but because the service person broke something while rotating my tires, they had to keep my car for an extra day. The folks that work here are very nice people, however I just don’t think that it makes up for the chaos that happens behind the scenes. Also when I purchased my vehicle from this dealer, they assured me that my car had been maintained and serviced by Hoffman Audi for the life of the previous owners lease... however, when I asked recently when I came in for service, they could find no record of my brakes ever being serviced, Which is a big problem for me as we specifically asked about the brakes when we purchased the vehicle. This was the second time that I had my car serviced here.. the first time was literally DAYS after I purchased my vehicle - the wheel bearings were shot, making a very loud humming noise. I just have not gotten good vibes since my initial purchase. I will likely never purchase a vehicle from this dealer again, which is unfortunate because I love my Audi.

Everyone at the facility is very professional and courteous, the facility very clean and welcoming.
Dylan was was great. He was ready for me when I got there to see the car for the first time. He reviewed all the car’s information with me and kept me updated throughout the process in finally buying the car.

What a pleasant surprise in the age of dealers slight of hand ie: I just sold that vehicle or they never had it to begin with, but I have this one instead or misrepresenting the condition of the vehicle. This is a honest up front dealer who does not waste your time with idle chatters and explains all cost right up front. I am the type of person who when looking for a vehicle wants the bottom line number and I was given that with no surprises when closing the deal. I would recommend this dealer to all my friends and family who need a vehicle.
Thank You for being HONEST it was refreshing!!!!!!!!!!

Today I purchased (leased) my second MDX from Schaller Acura!!!! I bought my first MDX there 4 years ago. I loved that car, but then I met the 2019, and we were meant to be together. From the moment I walked through the door 4 years ago until the moment I walked out the door today, I have been treated with nothing but kindness, courtesy and respect. I have the utmost respect for every member of that team. Every single person has a smile on their face, is so pleasant to work with, and goes above and beyond to help their customers. In the last 4 years the service team has been out of this world amazing. I have worked with Dave, Joe and Brian the most, but they are all great. Katherine and the other helpful women who have answered the phone and booked my appointments are always so cheerful and kind. And the great guys who drive me a courtesy car every time I have my car serviced are so wonderful and accommodating. Craig even knows my crazy morning routine as a single parent and accommodates his day to work for mine! The service team is top notch and I would never have my car serviced elsewhere. They are trustworthy and honest, they???re not out to get your money. The sales team is also top notch! Big shout out to Jeff Norwood for today! Never an ounce of pressure, always providing you with all of the options. They treat you as a person, not a sale. They take the time to teach you every detail of how your car works and all of the features. A huge applause to Brian Savo in financing! What an amazing guy! So helpful. Explains every step. Deals with the DMV/RMV (has to be awful), and all with a smile on his face. But I???d be remiss if I didn???t give the biggest shout out to James Merrill, the sales manager, and the reason I stepped foot through Schaller???s doors 4 years ago. Truly amazing man! I can honestly say, I don???t see myself ever owning a car other than an Acura or ever purchasing or servicing a car anywhere but Schaller! I???m in for the long haul! Megan H.

I was expecting the dreaded car buying routine but instead I was very impressed with the Shaller Acura team, Mitch and Joe were very easy to work with, knew their stuff and made the entire experience awesome. Great job Mitch and Joe!

Mitch, Brian and all were amazing! Thanks for helping me buy the car I wanted in such a smooth transaction! Would highly recommend to anyone looking to buy an Acura. Knowledgeable, helpful and patient people.

We just completed the purchase of our fifth Acura from Schaller Acura over the past 10 years. We continue to come back due to the amazing sales staff and the amazing service department. Teri is always fantastic to work with and the entire team make the purchasing process easy and they always treat us fair when it comes to price. There is never a doubt in my mind of where to purchase or service an Acura vehicle, no one around can touch the level of service that you get a Schaller Acura.

Dealer was responsive and accommodating of our needs and expectations. Buying a new vehicle can be stressful and cumbersome but folks at Schaller made it easy and seamless. We love our new Acura vehicle.

Me. Duffy was very helpful in pointing out the good reasons to choose the CRV at this stage of my life. I had a pilot and wasn’t sure. He was very very familiar about the car and all of the features. He was funny and put us at ease. He got me a good price, and the free trip is awesome. A good expierence all around!

* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.

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