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ZoomIn Helpdesk

ZoomIn aims to get orders to you in the fastest time-frame possible. Sometimes, due to overwhelming order volume or supply issues for a particular product, we may encounter delays in completing your order. We work hard to minimize these disruptions, and when they do occur we want to provide the most accurate information.

Remember that the time it takes for you to receive your order consists of 2 phases - Processing and Delivery. Processing is the time to create, print and pack your order. Delivery is the time taken by our courier partner to deliver your order and can vary based on your location.

Current Processing Times (Updated: July 28th, 2015)

Category

Processing Time

Current Status

Photo Prints

Up to widths of 12"

2 - 3 days

On Schedule

Enlargements

2 - 3 days

On Schedule

Photo Books

Softcover Flip-books

2 - 3 days

On Schedule

Hardcovers & Layflat

2 - 3 days

On Schedule

Zigzag Mini

2 - 3 days

On Schedule

Calendars

2 - 3 days

On Schedule

Mugs

3 - 4 days

On Schedule

Canvas Prints

3 - 4 days

On Schedule

Collage Posters

3 - 4 days

On Schedule

Magnets

3 - 4 days

On Schedule

Photo Frames

3 - 4 days

On Schedule

All processing times above are from the date the order is placed and are business days only (exclude holidays and Sundays)

The time taken for an order to reach you, will consist of Processing Time and Shipping Time.

Processing Time

This is the time taken to produce your order in our printing and manufacturing facility. Processing time varies by product category.

Standard print orders (up to 12") take 1 - 2 business days to produce while Larger Photoprints (12x18 and above Prints) will take 2 - 3 business days to produce.

All Photo-books & Calendars take 2 – 3 business days to produce.

Other products such as Canvas Prints, Mugs, Collage Posters, Magnets and Photo-Frames take 3 - 4 business days to produce.

We ship your product on the same day they are printed.

Shipping Time:

This is the time taken by the courier companies we work with to deliver your order. Shipping Time varies based on where your order will be shipped

Delivery Time:

Via Delhivery, FedEx & BlueDart (3 - 5 Business Days)

Via India Post (7 – 10 Business Days)

To understand which courier company ships to your area and thereby determine the estimated delivery time, please clickhere.

Estimated Delivery Window:

When you place an order, we provide an Estimated Delivery window that is based on the products you have ordered and our Shipping Estimates. You can access this at any time by looking at your Order Details in My Account. Please note that this window is an “Estimate” and does not take into account delays by the Courier or local transit issues.

We provide courier tracking information as soon as we receive it through an Order Shipped notification e-mail and text message. Please note that once the shipment has left ZoomIn, courier companies may take up to 24 working hours to update the tracking information on their respective websites.

pramod72 February 27, 2013 •Prints & Gifts / How to make a Canvas Print

The recommended resolutions for your canvas prints will vary based on the size of the print you're trying to order.

To check the resolution of your photo, click on the image that you have uploaded in your ZoomIn album. The resolution will be listed below the image on the left as shown below.

We recommend the following minimum resolutions for our products:

Print Size

Minimum Height(In Pixels)

Minimum Width (In Pixels)

4x6

480

720

5x7

600

840

6x6

720

720

6x8

720

960

8x8

960

960

8x10

960

1200

8x12

960

1440

12x18

1440

2160

12x24

1440

2880

Mug

1200

1800

Calendar

1920

2560

Zoomini Book

1200

1800

Canvas - 8x8

2400

2400

Canvas - 12x12

3600

3600

Canvas - 16x16

4800

4800

Canvas - 16x20

4800

6000

Canvas - 24x24

7200

7200

If your image resolution meets the minimum criteria specified above, go ahead and place the photo in the Canvas creation. Our creation builder may, at times, display a warning with a Red Exclamation Mark. However, as long as your images meet the above specifications, it should be safe for you to go ahead and place the order despite the warning.

We want all ZoomIn users to be able to take advantage of our great deals and offers. If you are trying to use a promotion code that has expired recently, we now have a self-serve tool which can be used for instant revalidation of expired codes for another 5 days.

Click here to automatically extend your expired code for another 5 days from the date of request. All you have to do is, sign in to your ZoomIn account and enter the Promocode that you wish to extend. If it’s a site-wide offer, we will only be able to revalidate the code if we receive your revalidation request within 2 weeks after the original offer expiry.

Note- This tool currently restricts the number of revalidations per user to a maximum of 3 in the year.