In the Minecraft community, Helen started as an active player and an occasional Minecraft wiki contributor.

She joined Microsoft Studios in November 2013 as Community Manager for the Windows 8 games portfolio, including titles such as Microsoft Solitaire Collection, Microsoft Bingo, Disney Fairies: Hidden Treasures, and Hexic. She assisted with community management of Minecraft: Xbox 360 Edition and later community management of the rest of the Minecraft: Console Edition platforms.

She officially joined the Minecraft studio full-time in September 2014 to provide community management for the franchise.

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