FAQ

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Why should I choose Hamster over other project management software?

Hamster is unique because itʼs been designed by a very successful professional (Shekib) who actually managed huge projects himself – globally. He designed Hamster based on best practices from his extensive experience. To learn more about Shekibʼs story click here. And how about this: if you purchase Hamster and need advice that is not related to software (maybe your projects lose money or you simply feel like youʼre “snowed under”) – Shekib is here to help! Just shoot us a message.
Hamster is super easy and very powerful. It doesnʼt discriminate against entrepreneurs on a tight budget – whether you are a micro business owner or a member of a multinational corporation you have access to precisely the same functions!
Last but not least – Hamster is beautiful and fun! (we even hired a communication designer to create the layout for you to enjoy your work a little bit more…).

How will Hamster help me in my business?

Hamster will help you save time, money and headache when it comes to managing projects and tracking your sales. Itʼs very easy to use (even a Hamster can use it!) and at the same time very powerful – it will provide you with all the important information you need in your business with just a click of a button.

How will I get it on my computer?

Hamster is a web-based software. You set up your account by registering online at www.hamstersoftware.com and then simply log in to your account through a web browser at www.hamstersoftware.com

How can my team members / staff join?

You will need to create a Hamster account for each new user. To do this you need to go the Settings page by clicking on the Settings tab on the left hand side on your screen.
Then click on the User Accounts tab and simply add new user by entering their name, family name and email address. Alternatively you can import a group of users from a spreadsheet table. Once the user names have been added, the users will be notified by email with their login details.

Can I make some of the information on my account private?

Yes – if you have admin rights. Hamster allows for 4 different levels of access, depending on the needs and the structure of your organisation.

Do I need an IT department to manage my account?

No. Hamster is very intuitive – you can manage your account with just a few clicks!

Will Hamster work on a Mac?

Yes. Hamster is Java based and runs both on a Mac and on a PC.

Does Hamster Software support Google Chrome?

Yes. You can run Hamster on Google Chrome, Safari and Firefox. However, Hamster does not run on Internet Explorer due to the high degree of instability (risk) of this browser.

Can I try Hamster for free?

Yes. You can register for a Free Trial account that is valid for 30 days at www.hamstersoftware.com/pricing.

How much does it cost

Depending on the size of your organisation and specifically the number of users you can get a Hamster account for as little as $15 per person per month! To check our pricing please click here

Are there any additional costs?

No.

What are the payment options?

If you are on a monthly plan you can pay through your PayPal account. If you are on an annual plan you can either pay through PayPal or an electronic bank transfer (please contact us to discuss any issues you might have relating to the payment option).

Can I cancel Hamster any time?

Yes. To cancel your account you will need to click on the Settings tab on the bottom left hand side of your screen. Then click on the Subscriptions tab to view your current plan.
At the bottom of the screen you will find the link Cancel My Account. Follow the prompts to cancel. You will also need to cancel your subscription from within your PayPal account. We will not grant any refunds if you fail to deactivate your PayPal subscription.

How can I learn more about how to use Hamster?

Once you register for a Hamster account, you can view “How to videos” under Help.

Do I need to provide payment details to start a free 30 day trial?

No. To start a free 30 day trial you only need to provide your full name, the name of your organisation, your email address and password.

Do you provide support?

Yes. Weʼre available on the phone, through Skype, email and in person if youʼre based locally (Melbourne, Australia). Please let us know how we can help.

Can I print the reports?

Yes. You can print the reports using the print feature of your web browser.

Can I access Hamster on my phone?

Yes. You can access your Hamster account through your phoneʼs web browser. And to make your Hamster experience even better, weʼre currently developing a dedicated Hamster mobile App.

Will my data be secure?

Yes. We will neither access, nor disclose your data to anyone unless you give us a written permission to do so. In addition, your credit card information is stored by PayPal, not by us. As a user you will have access to your personal information to make changes, including your password.
Your documents and data are securely stored online on a server in Australia and can be accessed from anywhere and from any computer as long as you have Internet access.

How do I start?

Click on the Free Trial button at www.hamstersoftware.com and provide your name, company name, email address, and password to create your Hamster account.
Once you read and agree to the Terms and Conditions of Service you will receive an email with your account details and a link for logging into your account. You can start using the service immediately. You can change your password under Settings and view “How to” videos under Help (top right corner of the Hamster screen).
Your Free Trial plan will be valid for 30 days. Before the free account expires you can upgrade to a paid account. You can find plan options and the price list here.

Privacy Policy

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We do not collect any personally identifiable information about individuals with two exceptions: when such information is voluntarily submitted by the visitor through forms, and some incidental statistics of site usage which are collected automatically. The information collected shall be used for the purposes specified when it was collected, to respond to visitorʼs inquiries, and to notify visitors about new content or services on our website. We will not sell, rent, or exchange such personally identifiable information to any other organisation or entity. Notwithstanding the above, we may indeed disclose personal information if required to do so by subpoenas, court orders or legal process or when such disclosure is made for establishment or exercise of legal rights or in defending against legal claim, or as otherwise required by law.

If you no longer wish to receive e-mails from us, please send us an email.
Please provide us with your exact name and email address and we will remove Your name from our mailing list.

Contact information
For any queries please contact us using the contact details on our contact page.

Terms and Conditions

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This is a legal agreement (“Agreement”) between You and Shaker & Associates Pty Ltd. (“Company”). By using the Hamstersoftware.com website (“Service”), You are agreeing to be bound by the following terms and conditions (“Terms of Service”). “Data” refers to all information entered by You on the Company Servers in relation to Services.

The Company reserves the right to update and change the Terms of Service from time to time without notice. The updated and/ or changed Terms of Service will supersede any prior agreements between You and the Company.

Any new features introduced to the Service shall be subject to the Terms of Service. By continuing to use the Service You agree to such changes. Violation of any of the terms below will result in the termination of Your Account. You can review the most current version of the Terms of Service at any time at: www.hamstersoftware.com.

General Terms of Service

Your use of the Service is at Your sole risk. The service is provided on an “as is” and “as available” basis.

You agree that the Company cannot be responsible for the content posted on the Service.

Links on this site are outside our control and responsibility and are not covered by this policy.

You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service.

You must not transmit any code of a destructive nature.

The Company does not warrant that (i) the service will meet Your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, and (iv) any errors in the Service will be corrected.

You agree that under no circumstances shall the Company be liable for any special or consequential damages including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from: (i) the use or the inability to use the Service; (ii) unauthorized access to or alteration of Your transmissions or Data; (iii) statements or conduct of any third party on the Service; (iv) or any other matter relating to the Service.

Copyright and Ownership of Content

Hamster Software and visual design elements and concepts associated with the Service are protected by copyright laws and international copyright treaties. You will not remove, deface or obscure any of the Company’s copyright or trademark notices and/or other proprietary notices associated with the Service. You may not duplicate, copy, reverse engineer, reverse compile, resell, distribute, make any commercial use of or otherwise reuse any portion of the software, or visual design elements or concepts associated with the Service without express written permission from the Company.

We claim no intellectual property rights over the material You provide to the Service. However, by setting Your pages to be shared publicly, You agree to allow others to view and share Your Content.

The Company will not disclose, sell, modify, or delete any Data provided by You. The Company will also not view the Data provided by You except when given permission by You in writing for the purpose of support.

Charges, Payment, Changes, Cancellation, and Refunds

CHARGES

You are not obligated to purchase any of the Services. You agree that the Company may charge You all amounts due and owing for the Services You choose to purchase.
The Company may change prices at any time without prior notice. You agree that in the event The Company is unable to collect the fees owed to the Company for the Services through Your Account, Your Account will be locked and You will not be able to use it. You further agree that the Company may take any steps it deems necessary to collect such fees from You and that You will be responsible for all costs and expenses incurred by the Company in connection with such collection activity.

Your Free Trial account is valid for 30 days. You can upgrade Your Free Trial account to a paid one at any time. An upgrade from the Free Trial plan to any paying plan will end your free trial. You will be billed for your first month immediately upon upgrading. The Service is billed in advance on a monthly or an annual basis.

If You decide not to upgrade to a paid plan You will have access to Your free account for 30 days and Your account will be disabled such that You will only be able to view the information entered in the free trial period.

PAYMENT

If there are any annual or monthly fees for Your subscription, these fees will be billed automatically to Your PayPal account designated during the registration process for the Service, at the start of the subscription period and at the start of each renewal period regardless of whether You use the Service or not, unless You terminate Your subscription before the relevant period begins. If You choose a monthly payment option for the Service You will be charged monthly approximately 30 days from the date You make the first payment. If You choose a annual payment option for the Service You will be charged annually approximately 365 days from the date You make the first
payment.

CHANGES

You can change Your account at any time. To change your account You need to cancel Your PayPal Subscription from within PayPal, update the
information provided in Your Hamster Account summary in Subscription under the Settings tab, and finally set up a new Subscription from within PayPal that will reflect the new charges. Your new payment schedule will commence immediately upon making the first payment on the new subscription plan.

CANCELLATION and REFUNDS

You can cancel Your account at any time. You can cancel Your account by going to Subscription under the Settings tab and clicking on “Cancel my account” link. To cancel Your subscription on a paid plan You will also need to cancel Your Paypal Subscription from within PayPal. Once Your PayPal account has been cancelled You will not be charged any further.

If You choose a paid plan charged on an annual basis and decide to cancel Your account during the year You will receive a refund to Your PayPal account for the number of full months remaining until the end of the pre-paid period (for example: if You are paying for the period of 1st February to 31 January the following year and You cancel Your account on 18th October – You will receive a refund equivalent to the monthly charges for the months of November, December and January). Please note that in case of account cancellation all Your data will be lost. To keep Your data You need to back them up.

DISCLAIMER

Limitation of Liability
IN NO EVENT WILL WE NOR ANY OF OUR AFFILIATES, LICENSORS SUPPLIERS OR AGENTS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES (“INDEMNIFIED PARTIES”), BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, BUSINESS, SAVINGS, DATA, USE OR COST OF SUBSTITUTE PROCUREMENT, INCURRED BY You OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR IF SUCH DAMAGES ARE FORESEEABLE.

WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY AND NON-INFRINGEMENT AND ALL WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF SERVICE. WE AND OUR AFFILIATES, LICENSORS, SUPPLIERS, AND AGENTS DO NOT WARRANT THAT YOUR USE OF OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED OR THAT OUR WEBSITE, THE SERVER(S) ON WHICH OUR WEBSITE IS HOSTED OR OUR MATERIALS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Without limiting the generality of the foregoing, we hereby disclaim any and all liability for any damage to or other impact on Your equipment, hardware, software, data or other information or materials, whether or not caused by or related to (either directly or indirectly) Your use of the Service, including but not limited to claims relating to faulty, malfunctioning or inoperable Service.

You are responsible for implementing sufficient procedures and checkpoints to satisfy Your particular requirements for accuracy of data input and output, and for maintaining a means external to this website for the reconstruction of any lost data. We do not assume any responsibility or risk for Your use of our Service and the Internet. Although we take necessary measures in order to provide a secure website we can not fully control and therefore can not be liable for all interruptions, intrusions, errors, loss of data or any other
interferences with the use of this website caused by a breach of security. Our pricing reflects this allocation of risk and the limitation of liability specified herein.

YOUR SOLE REMEDY FOR DISSATISFACTION WITH OUR SERVICE IS TO STOP USING IT. THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY OF ALL INDEMNIFIED PARTIES COLLECTIVELY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS OR USE OUR SERVICE.

A possibility exists that our website or materials could include inaccuracies or errors or information that violate these Terms. Additionally, a possibility exists that unauthorised alterations could be made by third parties to our website. Although we attempt to ensure the integrity of our website, we make no guarantees as to its completeness or correctness. If you are aware of any such in-completeness or in-correctness on our website and in our Service, please contact us via our contact page.