How do I activate my Visa Debit or rediCARD and set up a PIN?
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Visit your nearest RACQ Bank branch with your new card and two forms of current identification; one of which includes a photo and one of which contains your signature.

If you’re unable to call us or visit an RACQ Bank branch, you may complete the card activation form mailed to you with your PIN and return it by mail to RACQ Bank. Please be aware it will take at least three business days from the date you posted it for your card to be activated.

If you have any questions or would like more information regarding the PIN or card activation, call us on 13 1905.

Funds transfer times vary depending on the method, to whom and where you are sending the money to.

Transfers can be made via:

Internet Banking,

the RACQ Bank app,

in-branch or;

over the phone.

All transfers made between your RACQ Bank accounts are instant; transfers to other Australian bank accounts using Internet Banking, the app, in-branch or over the phone should occur between 2 – 3 business days, however these time frames can vary.

International transfer timesdepend on the location and banking practices of the destination account. A bank draft – a transfer method offered only in-branch – usually takes up to 2 business days.

For more information regarding transfer times, drop into an RACQ Bank branch or phone 13 1905.

This depends on the type of bank account you have with RACQ Bank. Customers with an Everyday Account enjoy unlimited free ATM withdrawals at any rediATM across Australia. Other ATMs may charge a withdrawal fee, which is levied by the ATM owner and not RACQ Bank.

Customers with other types of transaction or savings accounts may be charged ATM withdrawal fees. However, these fees may be rebated under our Fee Rebate Scheme. Please refer to our Fees and Charges Schedule for a full list of transaction fees.

BSB numbers are used in Australia to identify your institution’s bank branch. Used in conjunction with your account number, a BSB number tells us where your account is located.
You will need your BSB and bank account number whenever you wish to receive money from, or send money to, other accounts (including direct debits).

Any existing customers using BSB 804-002 please be advised this is still valid and active, however we recommend you use BSB 514-179 going forward.

Log on using your Bank ID and Internet Banking password. Access Transfers and payments from the left-hand menu by clicking Accounts > Transfers and payments > Transfers and payments. From here you can pay a biller or payee (including BPAY), or make transfers between your accounts. Once you’ve entered the amount you wish to pay in $, Click Next to review and confirm the details are correct. Click Confirm if the details are correct and you wish to finalise the transaction.

Log on to the app using your Bank ID and password, or if you have previously registered one, your mobile app PIN. From the Account Overview page, tap on Address Book. A list of your previously used billers will appear, or to add a new biller, tap the + symbol in the top right-hand corner. From here you may enter the biller code, reference number, nickname for your reference and the amount in $.

When will funds transfers on public holidays or weekends be processed?
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All transactions made on weekends, public holidays or after 5 p.m. Friday will be processed the following business day.

Put simply, savings interest is the money your savings earn while in your account. The amount of interest your savings attract will vary according to your chosen account; and your depositing and spending habits.

For an illustrative guide to what you might expect from a savings account with RACQ bank, check out our Deposit Rate Schedule.

How does the Advantage Plus account differ to other transaction accounts?
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Advantage Plus is available to people over 55 who want an account that provides interest for their savings, while still providing everyday access to their money. This account is especially useful for seniors and pensioners who wish to make their savings work harder for them.

Yes, cheque books are available on certain RACQ bank accounts. For information on whether your account qualifies, drop into a Bank branch or call us on 13 1905.

Can I save and retrieve an unfinished online application form?
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Yes. Once your application has begun, click on Save application in the bottom-right hand corner of the form. You will be prompted to enter a few details. When you wish to retrieve your application, return to the form in question and click Retrieve your application. An email with a reference number will be sent to you – enter this along with other details as prompted and you can resume your application from where you last saved it.

How do I query a disputed transaction on my Visa Debit or rediCARD?
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If you have noticed transactions on your Visa Debit or rediCARD statement that:

You don’t recognise;

Don’t match the payment amount;

Are recurring debits that were previously cancelled;

Are duplicated; or

Are for goods that have not arrived;

Call us immediately on 13 1905 or visit your nearest RACQ Bank branch. Where we are able to, we will commence an investigation into your dispute and send you a letter to inform you of the outcome.

If the account has been closed, you may nominate a different account to be credited should your disputed transaction be paid.

To report an ATM shortpay, you may fill out our ATM cash discrepancy form or drop into an RACQ Bank branch, bringing as much information as you can about the dispute. We will begin an investigation and let you know as soon as we can of the outcome.

Visa payWave is a contactless method of payment for purchases under $100. The technology built into your payWave-enabled Visa card allows you to pay quickly and conveniently by waving your card over a secure contactless terminal without having to enter your PIN.

For purchases over $100, you will be prompted to enter your PIN.

Visa payWave cards carry the same layers of security as any other Visa chip card, including Visa’s Zero Liability, which ensures Visa cardholders are protected from unauthorised transactions. Furthermore, Visa payWave terminals are designed to only make one transaction at a time per card. Each transaction must be complete or void before another one can take place.

Any participating retailer or ATM that displays the contactless symbol can accept payWave payments.

Will my existing QTMB Visa Debit card work in my digital wallet?
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Yes. If you have already installed a QT Mutual Bank Visa Debit card in your digital wallet (i.e. the Android, Apple or Samsung pay payment method), simply reinstall your card through the relevant digital wallet on your device and the digital image of your card will switch over to RACQ Bank's. From here, you can continue making purchases as normal.

RACQ Bank is committed to assisting and supporting any member facing financial hardship. If you are concerned about your ability to meet your loan or overdraft repayments to us, please phone us on 13 1905.

An experienced staff member will review your situation and determine how we can assist you manage your financial obligations with us over the short and longer term.

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Banking products and loans are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Financial Services Guide and the Terms and Conditions, before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.