Complaints to the U.S. Department of Transportation per 100,000 passengers

Rank

Airline

Rate

1

Southwest Airlines

0.31

2

Mesa Airlines

0.60

3

Alaska Airlines

0.62

4

AirTran Airways

0.62

5

JetBlue Airways

0.67

6

Delta Air Lines

0.72

7

Pinnacle Airlines

0.78

8

SkyWest Airlines

0.93

9

Hawaiian Airlines

1.17

10

ExpressJet Airlines

1.22

11

Virgin America

1.30

12

US Airways

1.65

13

American Eagle Airlines

1.66

14

Frontier Airlines

1.78

15

American Airlines

2.30

16

United Airlines

2.53

Total

1.25

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Terry Maxon writes about items of interest to travelers and the aviation community.