Can you ping from the server running SWs? Did you take a look at the firewall? Start by disabling it completely, all zones domain, private, and public. If that works then that was your problem. Then you will want to reenable the FW and only open the required port(s) in the appropriate zone.

yes, its a brand new laptop. The first thing I do is enable the IPv4 incoming (ICMP) and WMI firewall settings to allow RDP. This is to allow SW to ping and communcate with the boxes. i can ping AND remote into this laptop just find.

Does Spiceworks pick up any information from the laptop to add to the Spiceworks database? If you are getting nothing at all, the problem could be that the laptop is not within the scan range you've used, there is a manual exception for its addresses, or it is not responding properly to the ping Spiceworks sends out. If the device doesn't answer the ping (and in the context of the scan account), Spiceworks doesn't know it is there.

Looking through the finder-child.log may offer some additional clues.

0

This discussion has been inactive for over a year.

You may get a better answer to your question by starting a new discussion.