Recently, DCI finished implementing a message switch at the Humboldt County Sheriff’s Office (HCSO) in California. The following is a case study on the implementation.

The legacy message switch in place at HCSO made it difficult for officers to access data from the National Crime Information Center (NCIC), California Law Enforcement Technology System (CLETS) and California Law Enforcement Warrant System (CLEWS). Users experienced issues with poor system reliability, there were inflated maintenance costs, and the system overall was non-compliant with the Criminal Justice Information Services (CJIS) security policy.

Diverse Computing, Inc. (DCI) was contracted by HCSO to install their next-generation message switch, eAgent FUSE. This solution provided an integration platform for CJIS compliant message routing, and resolved many of the headaches HCSO was facing.

Background:

HCSO’s legacy switch was a home-grown system that was becoming increasingly difficult to maintain. The system was no longer receiving updates and was challenging to interface with. HCSO users also had some reliability issues with messages being dropped.

But the most concerning issue HCSO faced was the security of sensitive information. No longer CJIS compliant, the legacy switch was a high-risk system that was susceptible to security breaches and the subsequent release of critical data. With their legacy system programmer close to retirement, HCSO had no choice but to search for a new CJIS compliant system through a formal Request For Proposal (RFP).

HCSO awarded DCI the project due to the company’s long track record in successful CJIS compliant message switch implementations. DCI has been a CJIS company since 2001, providing customized NCIC and Nlets access software to over 1,600 unique State and Federal agencies nationwide. DCI employs several former officers who know the CJIS business inside and out.

Outcome:

Following the successful implementation of the eAgent FUSE system, HCSO saw immediate results, specifically with the reliability and speed of the new system. Messages were no longer being dropped, and the users were delivering messages more quickly than they ever had before. The innovative and user-friendly interface cut out redundant data-entry users used to experience, and the flexibility of a browser solution has provided access to CJI from wherever users go. The new eAgent FUSE system is now supported 24x7x365 and is constantly maintained and updated by DCI to ensure ongoing compliance with the CJIS security policy.