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Every time you create a ticket via a mail handler you must set a label (this is an existing field in JIRA on an issue). This label contain for example the value "created_by_mail". Now you can filter for this issues.

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...