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Description

If the ServiceNow instance is behind firewall and Proxy is required to access the internet then glide.http.proxy_host and glide.http.proxy_port properties need to set to Proxy details. However, Notify's Twilio configuration does not honor the proxy setup, and calls do not reach Twilio servers.

Steps to Reproduce

Activate the Notify plugin.

Configure the provisioned instance, such that all requests are routed through a proxy. Set the following properties:

glide.http.proxy_host

glide.http.proxy_port

Navigate to Twilio Configuration.

Try to configure a Twilio account by providing SID and Auth.

The Twilio configuration does not honor the proxy setup. As a result, calls do not reach Twilio.