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Could not fault the staff at the Crowne plaza. We stayed at three different Crownes during our recent holiday and this was the best. After taking on a holiday due to friends splitting up the staff were so helpful during a misunderstanding of payment. All the staff were helpful and always had a smile when we walked in. The staff...

Only complaint was at check out. Even the other front desk check reacted to the way I was treated. Obviously, the young woman didn't like her job. How sad. I am sure this hotel loses business due to rudeness of one unhappy front desk clerk. The place is clean. Breakfast was good but, I would never stay there due to...

Took the kids to Salem, MA for the haunted houses and touring the area for Halloween! What a great deal. The hotel is about 20 minutes to the main attractions in Salem, MA. The rooms were well lite and very clean. We stayed on the ground floor. Had 2 beds in room. Plenty of room. The shower was nice and...

The room is matches what Crowne Plaza should be even it is a little old, you feel cozy and nice. The staff is just poorly trained and have no idea about how to treat their member. I got a platinum welcome gift of snack that expired the same day I arrived. That a joke.

Dear JojoLoveTravel,
Thank you for choosing us and for being our IHG Rewards Platinum member. I am happy that you were satisfied with our rooms. However, it is regrettable that the level of service you received was below your expectations. Please accept our sincerest apologies for any inconvenience this may have caused you. I have noted your comments and have...

Well me and my friend drove all night Fri night to get here sat. We are people who goes on vacation for 8 dys or more and my place of stay is very important to me.... We got their around 930. We decided to go into the hotel and see if by chance out room would be ready.. I walked...

Dear adventuregurl34,
Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are pleased you liked the room you received. On other hand, we are very sorry that for the unexpected experience you had with the service and response you received from our staff during check-in and also, our elevator was not to...

Even the best hotels can have issues. The differentiator is the prompt resolution from the management. That was the case dying my stay. If you have issues with this hotel, contact the management. They will resolve it. Thanks, Catherine!

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Helpful?

Thank caltrave

Catherine S, General Manager at Crowne Plaza Boston Woburn, responded to this review

Thank you so much for your kind words! It was entirely my pleasure to be of service to you. Please come back to visit us again soon!
Catherine Stevens
General Manager

This hotel is not within walking distance so be prepared to use the shuttle or have a car. Noisy mini-fridge must be unplugged if you sleep lightly. Restaurant is nothing special and breakfast is not included. Try to get access to the lounge but be aware it is not open all day. No fruit in exercise room either. If you...

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Thank Bill L

Catherine S, General Manager at Crowne Plaza Boston Woburn, responded to this review

Bill, thank you for your helpful feedback! While breakfast is not typically included in the rate, the hotel does offer a special package rate with breakfast included for only a buck on the weekends! We love the idea of providing fresh fruit in the workout room and will start offering that immediately. It is because of helpful suggestions like yours...

This is a large hotel and you may need to walk a little bit to get to the room. I have difficulty walking and I had requested a room close to the elevator, which was not acknowledged, and I had to get a room far away. Breakfast is served in the sports bar. The first day the place was not...

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Thank Cannuck1964

Management response:

Dear Cannuck1964, Thank you for taking the time to review our hotel. We have shared your comments with the team and appreciate the opportunity to learn and grow from all your feedback. Thank you also for noting how clean the guest room and bathroom was for you, too! We do work very hard to ensure our guests are super happy...

So I am reading other people's reviews and I am a bit confused by the things they are saying. The staff in the front gave my son and I amazing directions into Boston and to other places in town. You have to pay attention or you could get very confused. The staff was awesome! Look my son was throwing something...

Information's about "how to get to Boston" given by the staff were totally wrong.
Price of the taxi was wrong. Schedule of the shuttle to the station didn't match with the trains timetables.
Noise of the air-conditioning. Noise of a motor outside. Noise of the mini-bar fridge that worked hard and didn't chill...
Finally: however the restaurant was overcrowded (which...

Dear Jean-Pierre V,
Thank you for being our guest and for taking the time to share your comments. We are truly grateful for the excellent rating you gave to our sleep quality. However, it is disheartening to know that you did not entirely enjoy your stay with us due to the issues you had with the location information and the...

The new Crowne Plaza Boston Woburn is located just 12 miles north of Boston at exit 35 off I 95. The hotel offers brand new contemporary guest rooms with the most up to date appointments and amenities for business and leisure traverlers....more less

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Also Known As:

Holiday Inn Select Boston-Woburn Hotel Woburn

Holiday Inn Woburn

Woburn Holiday Inn

Hotel Style:

#4 Business Hotel in Woburn

#5 Family Hotel in Woburn

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