Reviews

Rae B

I have been taking our family vehicle to NAC for several years now and am always pleased with the high quality of service...both on the vehicle and customer service. The staff are always courteous and respectful. (I have actually been to places that treated me like dirt because I am a female customer...who isn't supposed to know anything about cars!) the shop and lounge are always neat and orderly, and when needed, either a ride back to my home or a courtesy car has been available. They have rec'd some of the highest ratings & awards for service in the industry.

5Northtown Auto Clinic12/1/2011

Gaye S

I have had my cars serviced at Northtown Auto Clinic for at least 28 years. The quality of work, the honesty and service are unmatched. Especially as a single woman, to know that the staff listen to my concerns and explain my options respectfully is invaluable and reassuring.

5Northtown Auto Clinic11/17/2011

Anonymous

As honest as the day is long. I have known the owner Ed for over 10 years and he's as honest a mechanic as you could ever hope to find. They are very technically competent, and if you want it fixed right the first time...this is the place to go. Highly recommended for all automotive service and repairs.

5Northtown Auto Clinic10/22/2011

Kyle R

I'm a self-professed car nerd (though my girlfriend would also profess that if you don't believe me), so I don't take my car just anywhere. Since moving to KC, I'd gotten my car serviced at Northtowne Mazda, since that's where I bought it from. Their prices were fair but when I had them price some bigger jobs, the prices started looking a bit high. I talked to an acquaintance of mine that's a service tech at Superior Lexus (so he knows his stuff) and he recommended Northtown Auto Clinic.
I sent an email through Northtown's website and got a call back a day or so later from Northtown's owner. He had a couple follow-up questions and then sent me an estimate via email. The estimate was lower than the Mazda dealer so I went with them. The work was completed beyond my satisfaction and Northtown is now my official mechanic.
It's hard to say they fixed a specific problem on a car better than another place, but I can tell you what makes them different than lots of places, that makes them stand out to me. On multiple occasions, I've asked them to do something and been told, "we could do that work, but you don't need it yet." They turn down easy sales of extra work and that has earned my trust. Car repair isn't always as simple as "this is broken so replace this part" and, for tough problems, they've recommended different testing solutions to me, rather than just replacing parts and hoping the problem goes away. That's the mark of a true mechanic to me, rather than just a parts-replacer.
The only two negatives I have are that they do not work on Saturdays and don't have loaner cars, things that bigger shops and dealers do have.

5Northtown Auto Clinic4/26/2010

Anonymous

Had my Oil Sending Unit repaired at Northtown Auto Clinic. I went there having no knowledge of them besides finding them on Google. They charged a fair price, which was much cheaper than all of the other places I had called. Brett made sure I understood the future repairs they suggested, and which ones should take priority. Good honest people. They are located very close to Cerner WHQ which makes it easy for Cerner Associates to get to. Their shop is clean, and the mechanics are well educated. I would recommend this place to anybody.