Increase Personalization and Reduce No-ROI Inbound Calls

Using TTS tools, you can create individual messages for each customer, tailoring them with account details, special offers and response options. By proactively providing customers with frequently requested, personalized information, you can reduce low-value inbound calls and improve high-value response rates.

Maximize Agent Productivity By Integrating Virtual Agents

Reduce the time agents spend on matters that could be handled by virtual agents by taking advantage of integrated broadcast messaging. Our platform combines blended contacts with Noble IVR and Noble TTS (text to speech) so you have total control of which messages need a live or virtual agent.

Provide Proactive Service with Easy Information Pushes

Keep customers informed and satisfied without sacrificing efficiency by using messaging tools to notify them automatically and in advance about shipment delays, temporary service disruptions, subscription expirations, account limits, payment issues and appointment reminders.

We use the Noble Messaging tools to schedule automated outbound campaigns, without requiring agent resources. We used it for an emergency notification and what would have taken 10 hours to do with agents, we were able to call in 30 minutes.

ARA Diagnostics

The system allows our representatives to talk to more people and waste less time. The machines can talk to the machines and our people can do what they do best, which is dealing with people.