Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I purchased the $9 fee club a year ago for $40. Spirit Airlines sends a massive amount of Emails, but fails to let you know when they
a.) increased their price of their club by $20 and
b.) would be charging you $60 for an automatic renewal that is non-refundable
c.) auto renewed my account and charged me $60 - they just did it. I had to find out from my American Express statement for some $60 charge that I had no idea what it was for.

They did not want to help me at all on the telephone. When I asked to speak with a supervisor, the woman that I could barely understand, "spoke to her supervisor herself" and gave me a canned answer about that their is no refunds for this service and that they recommend that I use the service for the next year. They obviously know this is a problem, it is just a good scam for them. Why would they want to make their customers happy, when they can screw them over...

Apparently this is in their terms of service (that nobody reads), but they do not allow you to make the option to allow your account to run out. You can either have it auto renew, or cancel immediately with no refund and your benefits IMMEDIATELY STOP. Are you kidding me! So as a customer I am expected to keep track of when my account will expire so that I make sure to cancel it before it auto charges me in order to get the benefits that I paid for!!! I have a lot of subscriptions that all notify me of any updates or changes to my account (ESPECIALLY CHARGES), but I have never heard of such terrible business practices.

I have used to fly Spirit Air to Florida twice a year for the past several years. This is the second bad experience I have had with this company. I refuse to ever do business with them ever again.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: James - (U.S.A.)

SUBMITTED: Tuesday, August 23, 2011

POSTED: Tuesday, August 23, 2011

So they steal from you and all any of you people will do is "stop using this Airlines" Report them to FAA, to your local newspaper, TV channel, twitter, facebook etc.....Spirit Airlines is stealing from 100's of customers everyday..

But everyone just rolls over and plays dead..are you Americans with pride and GUTS or just whiners? Get off your lazy butts and report this Airlines for all they have done to abuse good decent customers and Americans!!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.