How can backers indicate which of the two different cover images they want to receive?

Baby Tattoo Books will be sending out a BackerKit survey after the conclusion of the campaign. One of the survey questions will ask backers to choose which cover image they want to receive.

Last updated: November 29, 2016 00:07

Will Michael Whelan be at the Riverside Art Museum exhibition?

Michael Whelan and his wife, Audrey Price, will be at the museum for an opening celebration and artist's reception on a date to be determined soon (most likely February 11, 2017).

Last updated: November 29, 2016 00:10

How can backers indicate which of the two different cover images they want to receive?

Baby Tattoo Books will be sending out a BackerKit survey after the conclusion of the campaign. One of the survey questions will ask backers to choose which cover image they want to receive. Last updated: Tue, Nov 29 2016 3:07 am EST

Will Michael Whelan be at the Riverside Art Museum exhibition?

Michael Whelan and his wife, Audrey Price, were at the museum for the "Beyond Science Fiction" opening celebration and artist's reception on February 11, 2017. Last updated: Thurs, Feb 16 2016 12:49 pm EST

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach
out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS,
etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit
BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed
multiple projects.

Do I have an account?

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of
the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top
right side of the page! We will ask you to verify that you are the account holder; and to provide the new email
address to which you would like to update your account. You can verify by your ownership of your backer account by
either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of
backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card
declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle
the actual reward shipping. For more information about the preparation or delivery status of your rewards, please
check
the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support
projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses
BackerKit
will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items,
timelines, support, etc.