Client Satisfaction Survey

We want to hear from you! At Diablo View Veterinary Hospital, we value each client relationship. Will you please take a moment to complete this brief survey so that we can continue to improve our customer satisfaction and client services?

How many years have you been a client with Diablo View Veterinary Hospital? *

How did you hear about our business?

How would you rate the overall level of service at our hospital for your most recent visit? *

Very Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Very Dissatisfied

How would you rate our overall level of appearance/cleanliness for your most recent visit? *

Very Satisfied

Somewhat Satisfied

Somewhat Dissatisfied

Very Dissatisfied

Comments on overall level of appearance/cleanliness:

Were you able to schedule an appointment that fit your schedule? *

Yes

No

Did you request to see a specific doctor? *

Yes

No

If no, did the receptionist ask if you had a doctor preference? *

Yes

No

Was the veterinary technician courteous during your initial consultation? *

Yes

No

Was the veterinarian courteous and genuinely concerned with your pet's health? *

Yes

No

Did the veterinarian explain your pet's health or illness clearly and completely? *

Yes

No

Do you feel that your pet received quality professional care? *

Yes

No

How would you rate the overall value received for the price you paid for your most recent visit? *

Very

Somewhat Valuable

Somewhat Invaluable

Not Valuable

Comments on overall value:

If your pet was hospitalized, did you receive adequate home-care instructions? *

Yes

No

N/A

Would you recommend Diablo View Veterinary Hospital to your friends and family? *

Yes

No

How could we improve our hospital's services?

If you could change anything about Diablo View Veterinary Hospital, what would it be?

Do you plan to continue your pets' care at Diablo View? *

Yes

No

If not, please explain:

Which of the following pets do you own that visit Diablo View?

Dog(s)

Cat(s)

Other

Your Name (optional)

Please provide your phone number or email if you'd like us to contact you!

As always, great experience. The staff, the technicians and doctors are very caring to my dogs, they explain the procedures. I have been going to Diablo View since 1988, when I got my first dog. Several dogs later, we still use Diablo View. I couldn't imagine going anywhere else.