We are planning on setting up a system where one of our departments are able to use the self service portal to log in and check the progress of their logs, with the intention of spreading it to other users if this works

They currently have an automatic email is sent from a system they use, to us, through a generic email, which we then forward to the department to deal with this

The problem arises is that if I were to set them all up on self service they would be able to see anything they logged fine, but none from this automatic system which is the main thing we want to get working

We also would like that the department can search the logs of all other members of the department if possible

I cannot find any setting on how to control what access the users get on self service though

Unfortunately, Track-It! 11.4 does not have that capability. That feature was added to Track-It! 2018 as a new enhancement when we launched that version. The good news is you can upgrade to that version for free but if you want self service users to be able to view other tickets from other members of their Department or Location, then Track-It! 2018 is the only way to do this.