Collaborates with key stakeholders, end users and other members of the business, patient care and Information Technology teams to optimize system configuration, function and access.

Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities.

Works together with business advisory groups to provide system solutions that support and enhance the adoption of the electronic medical record and its supporting components.

Assures the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of Hoag.

Addresses system concerns for the end-users.

Troubleshoots and resolves application errors and other system issues.

Identifies system enhancement requests and works with the team to communicate them to the vendor.

Tests the system, including any configurations, customizations and new releases, prior to production implementation.

Works with end-users and the reporting team to assist with the design and testing of system reports.

Communicates system changes to the end users and training staff.

Participates as a team member in various enterprise projects.

Prepares for and participates in system design, validation and/or remediation sessions.

Position may require local travel between various Hoag locations and its affiliates.

Position may require participation in 24/7 department on-call program. On-call employees are required to carry a department issued phone or pager, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1 ½ hours of being called or paged to respond.

Actively leads and takes ownership for the build and maintenance of system dictionaries, profiles, tables and other configuration points.

Troubleshoots and resolves highly complex application errors and other system issues

Responsible for addressing a high volume of system-related activities in a timely fashion while consistently maintaining a high level of quality and customer satisfaction.

Leads small to medium-sized projects.

Understands data flow to/from other systems and works with the Application Integration team to help resolve data integration issues.

Manages system concerns for the end-users.

Ability to represent customer needs in a complex multi departmental setting to then be able to offer focused solutions that take all angles into consideration

Primary ownership for the build and maintenance of highly complex system dictionaries, profiles, tables and other configuration points.

Independently resolves the most complex, multi-function application errors and system issues

Manages system enhancement requests directly with the vendor and various IT Technical teams

Leads large projects and functions as a subject matter expert on complex, cross-functional projects.

Advanced understanding of how the assigned application(s) impacts or is impacted by other systems throughout the Hoag application architecture and works directly with the Application Integration team to resolve complex data integration issues.