Asheville Store Manager

East Fork Pottery

Position Description

The Store Manager ensures that sales staff uphold and embody East Fork Pottery’s high standards for person-centered, tailor-fit customer service while overseeing daily, weekly, and monthly store tasks. Additionally, this position directs all flow of goods and capital into and out of the store at 82 N. Lexington Ave. The ideal candidate will be able to effectively work with Connie Matisse to help sales staff meet and exceed monthly sales goals. In order to help ensure all aspects of this position are performed as expected, measurable metrics will be provided along with regularly scheduled performance reviews. This full-time, permanent position reports to Connie Matisse.

Responsibilities

General Management and Human Resources

Contribute to profitability through effective management

Devise strategies to help sales staff reach monthly sales goals

Coordinate “Product of the Week” with sales staff; ensuring a thorough understanding of vendor’s process, ethos, and story

Be able to speak knowledgeably about every product we carry in our store

Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives

Ensure the highest level of customer care, in line with East Fork’s specific service expectations

Promote the culture and values of the company while maintaining a positive work environment

Serve as an extension of the brand in style, demeanor, and communication

Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures

Oversee general organization and cleanliness of storefront and storage rooms

Ensure that sales staff complete all scheduled cleaning tasks

Update task list when needed

Directly oversees sales staff

Assist sales staff in receiving orders

Develop employees by providing ongoing feedback, establishing performance expectations, keeping a record of incidents and warnings, and conducting performance reviews

Provide systems training

Ensure a safe working and guest environment to reduce the risk of injury and accidents

Complete an accident report promptly in the event of a customer or employee injury

Ensure that proper security procedures are in place to protect employees, customers, and company assets

Communication and Events

Organize resale vendor communicationHave a good working knowledge of the technical aspects of our operation as it applies to customer inquiriesServe as a liaison between production team and sales associates when any changes to production are madePractice proper phone and e-mail etiquetteWork with Community Experience Director* when any customer is disgruntled or requires any service outside the range of typical customer relationsKeep Connie Matisse promptly and fully informed of all issues and take prompt corrective action or suggest alternate courses of action, where necessary Report ALL email interfacing with customers to Connie MatisseAssist Brand Ambassador* for coordination/execution of In-Store Events

Inventory and Supplies

Implement strategies for inventory control and preventing loss and damagesManage store supply stock; make monthly supply list and refill as neededRecommend resale objects to buying teamOversee receiving of all resale and East Fork stockCoordinate Special Orders received through the storeKeep track of the progress of all Special Orders to ensure that nothing is lagging; communicate with customer when an inquiry is made regarding the status of their order

Administration

Generate monthly sales reports for Operations Director review

Collaborate with Operations Director to develop short and long-term sales strategies

Work with Operations Director to establish seasonal in-store revenue goals and assess progress towards these goals on a monthly/quarterly/ and annual basis

Develop strategies to incentivize sales

Create and distribute store staff schedule

Maintain an accurate and up to date plan of staffing needs

Schedule and direct quarterly, storewide remerchandising

Coordinate cash deposits; ensuring register always has change

Submit all reports on a timely basis

Complete other duties as needed

Qualifications

Minimum three years of experience in retail

Minimum two years of management experience

Positive attitude and ability to work as part of a team

Excellent customer service skills

Strong skillset in using technology and systems efficiently

Ability to multi-task while maintaining a calm and collected demeanor

Ability to communicate clearly and concisely both verbally and in writing

Ability to problem solve

Strong work ethic

Proven leadership skills

Ability to work a flexible schedule, working overtime as needed

Physical Demands

Extensive physical exertions which includes but are not limited to:

Standing for extended periods of time

Lifting of up to 50 lbs. as needed

Transporting merchandise and equipment

Repetitive bending and arm motions

Pay Rate

Join our list

East Fork is a ragtag bunch of weirdos in the Blue Ridge Mountains who think that being kind and doing good in your community should be a business's number one priority. And we make a lot of really beautiful pottery.

We like to share interviews with passionate people, quality reading from around the Internet, deliciousrecipes, and other things hurtling through the East Fork universe.