Tesla and customer service

A propos my past rants about the Tesla customer service here in Belgium, I just read this (highlights mine):

Tesla TSLA owners still love their vehicles, and the electric automaker still beats out competitors, according to a new survey by research firm Bernstein. But the company’s Achilles’ heel is its customer service.

Only 42% of customers described their service center experience as “excellent,” vs. 57% last time. Wait times for appointments have grown longer. Similar to our last survey, the service experience was especially weak outside the U.S. Perhaps most concerningly, recent service center users (those that had visited a center in the last 3 months) were less satisfied with their experience, experienced longer wait times for appointments, and had poorer rates of problem resolution — pointing to ongoing strain (and potential underinvestment?) in Tesla’s service network.