they are in charge of all Apple products within NZ. I havent spoken to these guys directly, so might give them a call on Monday to explain the situation and give them a chance to remedy it... If not, ill see them at the Tribunal.

thecripplernz: I think that these are the people I need to claim against

http://www.renaissance.co.nz/index.php/component/content/

they are in charge of all Apple products within NZ. I havent spoken to these guys directly, so might give them a call on Monday to explain the situation and give them a chance to remedy it... If not, ill see them at the Tribunal.

You need to know whether your product was sourced through Renaissance or not. There is no point filing a claim against Renaissance if the product wasn't from their distribution channel.

Most large retailers now source stock direct from Apple Australia, something that started happening around 2 years ago when Renaissance lost their exclusive Apple distribution rights in NZ.

Based upon you buying it from the online Apple store I'd pick Renaissance saying they have no involvement and that you'll have to deal with Apple.

alasta: It is a common misconception that the CGA allows you to simply approach the retailer or manufacturer and lodge a claim in order for the fault to be immediately remedied. In reality the retailer or manufacturer has no obligation to you unless you have a binding ruling from the Disputes Tribunal.

No it is not.

The CGA places an obligation on the retailer and importer/manufacturer to provide a remedy.

You sometimes need to take it to the disputes tribunal to clarify what that remedy should be.

It also states that the product should last a reasonable period of time. This is what makes the CGA difficult for consumers and retailers alike. Who is to say what a reasonable period of time is.

This is why most retailers in my experiance, unless it is pretty obvious, will wait until there is a ruling before doing any further repairs outside of their stated warranty.

Once apple received the paperwork, they called me and asked some questions, then called a few days later to offer to supply the part required. I just have to pay the labour... havent decided what to do yet...