Worst

To give you a sense of how much I like their service, I'll tell you that I drive thirty minutes to get to On Track. I do not live in the area and no longer work there, but I continue to go there. I have been going to them for seven years and I drive the distance to get to them because I trust them to work on my car.
Whenever I am there to drop off my car, they drive me to the train station to get back to the city. When my car is ready, they drive it back to me; I know that goes against the rules in some places, but it is a great way for them to see the results of their work and listen for any loose ends or strange noises. They do exactly what I want my mechanic to do. I would recommend them to anyone.
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On Track Automotive has been doing maintenance on my Honda Civic since I got it in 2007. So far so good, they have done oil changes, replaced my brakes, and have done really well with all kinds of services. They are very good about telling me what work is really needed and what isn't, and I really appreciate that. I never feel like they are trying to drag me to the shop unnecessarily. They are easy to work with and very professional.
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My husband's family has been using On Track for years. I have brought the car in a couple times for routine type of stuff (you know, like the time I almost ripped the van door off backing out when it was open), and the guys are always very professional and get the job done quickly. They seem like straight shooters. Mike is the one I normally talk to and he is very personable. Not sure how they compare on price, but I trust them to only fix what is wrong with my car and not "find" things to fix. I can tell these guys value their loyal customers.
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I decided to try On-Track after browsing online reviews of auto shops in my area. That was 5 years ago, and I have been taking my Jeep to On-Track ever since. I have been pleased with their service. When I call to schedule an appointment, Mike remembers who I am and what I drive. It's nice to establish that sort of relationship with the people who work on your vehicle. They are thorough in their evaluation and always take the time to explain to me the root of the problem and discuss the suggested solution. I have dealt with past mechanics not telling me everything about repairs and sometimes doing mediocre jobs because they assume that, being a female, I know nothing about vehicles. Precisely because that is true to some extent, I appreciate that On-Track has always discussed my vehicle with me in laymen's terms. Mike in particular has always taken the time to explain simply (not condescendingly) the issue at hand and my possible courses of action. They never pressure you into costly repairs, and they always make sure you are aware of all your options.
For example, in a recent oil change, I asked Mike to discuss again with me some repairs I had put off in the past. Mike was forthright in his evaluation and told me that the cost of the repairs in question may be prohibitively high and unnecessary given the age and condition of the Jeep. He offered the opinion that if it was his vehicle, he would rather put those funds towards saving for the purchase of a new car. His honesty and realistic perspective were refreshing, and I've found such things to be a bit rare in the automotive repair business.
Anyway, exceptional professionalism aside, Mike and crew are just friendly and welcoming. Who wouldn't want to take their vehicle somewhere they were welcomed and treated as respected customers?
As to costs, well, this isn't the cheapest shop around. BUT, my own personal belief that you get what you pay for has been validated countless times...and On-Track has proved to be no exception. Quality service for a reasonable price - I'm happy!
I will continue to take my car to On-Track, even though a recent move has put me 45 minutes away with traffic instead of 5 minutes. I am happy with my decision to maintain a relationship with this shop, and I feel secure in bringing my car there. Thanks Mike and team!
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I have been taking my cars to On Track Automotive for at least 15 years and I have gotten my whole family going there as well.
I trust their abilities and diagnostics, and I have been to other shops and dealers and they do not compare. I travel quite a ways (about 50 minutes) to use On Track Auto because I trust they will tell me what is going on with my car.
When you call them up and say your name, they remember you, your car, and your situation.
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We've been taking our cars to On Track for more than 10 years and the service has been excellent. From our 65' Corvette show car, to our 2000 Volks Beetle, to our old Ford van that we're trying to keep running without alot of extra cost - the team at On Track can do it all. They know both old and new, foreign and domestic and are extremely professional in the work they do without giving you the dealership run-around. Best of all, thay know and have a love for the 60's muscle cars and have resolved all the problems that were created by the so-called "specialty shops" who worked on our Vette' before we found On Track. Take your car to On Track and get it done right the first time - you woun't be sorry!
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I drive from Santa Cruz to take my car to On Track Automotive because I trust them. Needed new tires and Mike drove to San Jose to get them so my car would be ready the same day. Now that's customer service.
I wish they were in Santa Cruz, but I'll keep driving to Burlingame to have my Camaro serviced by On Track Automotive.
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I've been going to on trackautomotive for several years now for service on my 2002 Subaru and they have always been fast, honest, and very professional. I would highly recommend them to anyone in the area.
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I have always had great service, Mike or Steve have driven me home or to work while my car was being serviced. My car has 140,000 miles and it is running like new!! Really feel they care about their business.
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On Track is the best! They diagnosed and fixed a brake problem I was having after three trips to boardwalk auto in redwood city could find no problems with my brakes. They found the problem quickly - a crimped brake line and sticking defective caliper. They keep my van and car in top shape. Would not go anywhere else for my maintenance or repairs. Mike is the best - bar none.
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These people are the best!! Service has always been timely, efficient, proactive and honest. I have an old car that still runs like a new car thanks to the workmanship and professionalism that I receive at each service. I would not hesitate to refer this company to anyone who wants terrific service at affordable prices.
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We have always been extremely satisfied with OnTrack's professional workmanship and highly responsive customer service. Customers for years, our most recent visit was particularly helpful and important. I had made a casual reference to my wife's pregnancy and OnTrack took extra steps (at no charge since I did not ask for this work) to replace a light or two to make the car as safe as possible for mom and new baby. I really appreciated their thoughtfulness. This is a really great business and I highly recommend OnTrack without reservation.
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I have nothing but good things to say about On Track. I have always been treated with respect and given options and have never been treated as though I'm ignorant of how my car works as other car repair places have in the past. I've been a loyal customer of theirs for about 10 years now.
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On Track Automotive is amazing! On a scale of 1 to 5, I would rate them a 50. Those guys are incredible! Seriously. I've been bringing my car there a long time, and this is not my first car either, it's my third car I've been bringing there, and every car I buy I'll bring there.
Honestly, I don't trust anybody else with my car. As a matter of fact, this last car I bought was a brand new car, and the dealership tried to sell me a warranty package. I told them no thanks, I'll just bring it to On Track.
I commute to bring my car to On Track, from Napa to Burlingame. That's how much I love them. They have great service, fair prices, and I trust them explicitly.
David Dabrow
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