The Birds’ Bistro National Deliveries:

Note: Bank Holiday Deliveries – There will be no courier deliveries 6/7 May, 27/28 May and 26/27 August 2019

We have a flat-rate delivery charge £7.50 for Mainland England, Wales and Scotland (exc Highlands) and £12.50 for Highlands.

Below are some FAQ’s to provide guidance on our National Delivery service – please see Terms and Conditions for additional information and support.

Ordering

Can I order by phone?

Yes, we can take orders over the phone, between 10am and 5pm Monday to Saturday and between 12noon and 4pm on Sundays. Our number is 017684 83100.

Are there any items that cannot be ordered for delivery by courier?

Due to courier restrictions – i.e. size, perishability and/or fragility of item, the following items cannot be ordered for national courier delivery: Live Mealworms (dried are available) Buckets of fatballs – 25 and 50 (available in bags and boxes) Buckets of Suet Pellets – 3kg (available in bags) Buckets of Dried Mealworms – 500g (available in bags) Coop Care and Poultry Care Assembled Bird Tables (available in boxes to assemble at home)

If you specifically want any of the above items – please contact us to see if there is any way we can accommodate your requirements,

Is there a minimum order requirement?

There is no minimum order requirement for National Deliveries, but the charge of £7.50 applies to any order size (£12.50 for the Highlands) – so larger orders are better value.

Payments

Do you accept cheques?

Yes, we do accept cheques – however we will only dispatch orders on clearance of the cheque – so this method of payment will delay your order getting to you. If you want to pay by cheque, please order by phone.

I have one of your Gift Vouchers – how do I redeem this for online orders?

Your Gift Voucher should have a unique code which you can input during the checkout process.

How do I pay online?

You can make a payment through the website either by credit/debit card or through PayPal.

I don’t have a PayPal account, how can I pay?

Paypal is our online payment processing method – but you don’t need to have a PayPal account yourself. PayPal will allow you to pay by credit or debit card without creating a PayPal account.

However, PayPal will ask for basic details, name address etc, in order to process a card payment. It will also offer you the option of signing up with PayPal, using the details you have provided to speed up any future transactions using their service – this is Optional.

Delivery

How much does delivery cost?

Mainland England, Wales and Scotland (exc Highlands) –

Delivery is £7.50 (inc vat) for whatever size of order

Highlands –

Delivery is £12.50 (inc vat) for whatever size of order.

Please choose correct National Delivery option on checkout.

Where do you deliver to?

Delivery is to a single address within mainland England, Wales, Scotland & Northern Ireland. We do not deliver to Scottish Islands, Channel Islands, Isle of Man, Northern Ireland or the Republic of Ireland

How quickly will you send my order?

Subject to availability, we aim to dispatch all orders received by 2pm on the next working day. Note orders received Friday-Sunday will be dispatched on Monday.

We use a 48hr courier delivery service. The couriers deliver Monday-Friday approximately 8.00am – 5.00pm excluding Public Holidays. Please allow extra time for delivery after public holidays.

Note: some postcode areas, e.g. Highlands may take additional time to deliver.

What are the postcode exceptions?

Our couriers charge a £5.00 surcharge for delivery to the following postcodes and may take additional time to deliver: