Procedure for a submission of a request for work/services:

Routine:

In order to submit a work order request, one must go to the website: myschoolbuilding.comand he/she will be prompted to enter the organizational account number, which is: 931340044. Next, there will be a prompt to enter an e-mail adress and unless one has previously signed up, he/she will need to enter their first name, last name and contact information. Once the aforementioned process has been accomplished, one should continue to enter their work order into the system, then contact the Facilities Management and Planning Office at (315) 445-4500 for a password. Once the initial work order has been submitted, one should bookmark the website and/or save it to the desktop, in order to enter future work orders expediently.

After one submits the request, he/she will be notified by email when the work order has been processed and later when it has been completed. Requests for services should be submitted as far in advance as possible to ensure timely and satisfactory completion of requested services. In order to use this web-based system, one must obtain the password to sign in from the Physical Plant, unless one is a pre-determined member. Also, most offices have at least one faculty or staff member who has access to the system, as do all of the Resident Hall Directors.

Open Office Hours:

Monday through Friday8 a.m. through 4:30 p.m.

Maintenance Technicians are available Monday through Friday from 7 a.m. through 3:30 p.m. However, the office is closed and technicians are not available on the following days:

Emergencies:

Services which require immediate response may be phoned in to the Physical Plant during normal office hours at (315) 445-4500. On weekends or after normal hours, emergency requests may be called into the Security Department at (315) 445-4444. They will contact the appropriate Physical Plant personnel who will then respond to the situation.