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Find out how Ozzietel works

Ozzietel works just like a traditional phone service. Just pick up your existing telephone handset, no headset required, and make phone calls as you normally would - from your home phone to their home phone or mobile! Ozzietel uses your current broadband connection to make and receive calls but the people you call don't need either Ozzietel or broadband. And the great thing with Ozzietel is that your PC doesn't need to be switched on.

How do I get setup?

1: Choose a Call Plan

Ozzietel enables you to make unlimited calls either to Australia and/or abroad, all for a low-cost, set monthly fee. With eight very simple call plans to choose from; Pay As You Go is suitable for international calls, while Premium Unlimited Plan is an internationally focused call plan offering unlimited calls to up to 16 countries including Australia. Australia unlimited is mostly suitable for local and national calls in Australia. Asia Unlimited is suitable to make calls in Australia and Asia. Australia Unlimited + India 300M is suitable for calls in Australia and India. Australia Unlimited + Middle East is suitable for calls in Australia and to the Middle East. Calls made outside of the countries in your chosen plan are charged at our cheap international rates.

All our call plans come with innovative call features as standard - in fact over 15 in total at no extra charge.

2: Choose a Dialling Code

When you sign up to Ozzietel, you are set-up with a new Ozzietel telephone number. Ozzietel enables you to pick a local dialling code of your choice regardless of your actual location. This is particularly useful for businesses or anyone who wants to appear local to customers and friends or family but are in fact elsewhere within the country or even in another country! Likewise, people calling you will only pay a local call rate even if you receive a call when you're outside of your chosen dialling code area!

3: Identify a suitable Ozzietel product

When you sign up, you'll need a Ozzietel product such as a Ozzietel modem or Ozzietel router. This product will connect your existing telephone handset to your existing broadband connection. We've designed a simple Equipment Chooser to help you select the most suitable product to work with your current broadband modem / router set-up.

Once you order Ozzietel, you will receive your Ozzietel box typically within three working days of the order date. Installation is extremely easy. Just follow the simple step-by-step guide provided with your product and start making calls straight away.

Ozzietel phone calls are made over your existing broadband connection and not through your regular phone line (or network) like most traditional phone companies such as Telstra and Optus.

Ozzietel uses a technology called VoIP, (which means Voice over Internet Protocol). It's also referred to as Voice over Broadband, Internet Phone, Internet Telephony, Broadband Telephony, Broadband Phone and even Digital Phone Service. However don't worry if you don't understand the technology involved, all you need to know is that it works and it's really easy to set up.

Yes,
Ozzietel allows you to select the dialling code of your choice regardless
of which area code you actually live in. This way you can appear to be
local when you make & receive calls even if your not.

When you sign up to Ozzietel, you will need either a Ozzietel phone adapter. This adapter will connect your telephone handset to your existing broadband connection. The Ozzietel product you need is dependant on your existing broadband modem / router set up. Go to our Equipment Chooser for assistance if you are unsure what product you need.

No, it does not matter whether the person you are calling is a Ozzietel user or not. If you do call someone who is also signed up to Ozzietel, your calls to them are always free regardless of your actual geographical locations.

No. Your telephone handset plugs into your Ozzietel box which connects with your existing broadband router or modem. Then you're ready to make calls regardless of whether your PC is switched on or not.

Ozzietel to Ozzietel calls, regardless of your actual geographical location are completely free. So if you are in Australia and your Ozzietel friend is in India, calls between you would be absolutely free.