Pharmacy Assistant FT

Location

Details

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?SUMMARY:To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

Perform duties in priority according to Role assigned on Role Assignment Schedule

Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC's, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy

Set realistic customer expectations as to wait times and effectively communicate the time to the customer

Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures

Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary

Manage incoming faxes according to Pharmacy Standards of Practice

Assist pharmacist in coordinating call backs

Identify patients who are candidates for pharmacy services where appropriate and provide administrative support to the Pharmacist

Contact physicians' offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation

Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner

Generate reports as required

Front Shop Merchandising Duties

Ordering and maintaining non-prescription merchandise in the dispensary, including stock rotation and the management of expired product

Assist with opening/closing the lock and leave panels/gates

Assist in removing and replacing patient education and health-related signage

Prescription Workflow

Assist in prescription preparation to company's standardsand professional services

Data entry for new prescriptions, and managing refill request processing, adjudicate claim to Third Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third party adjudication records

Select medications to fill prescriptions according to Pharmacy Standards of Practice and preferred brand selection

Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards of Practice, ensuring all relevant information and documentation is complete

May be required to mix, reconstitute, or compound prescriptions, as directed and supervised by the pharmacist

Accept written prescription or refill requests from customers in person or via telephone

Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legal requirements, including provincial and federal regulations and bi-laws

Comply with all established loss prevention policies and procedures

Maintaining cleanliness of work space according to 5s principles

Skills & Qualifications

High School Diploma

Diploma from a Pharmacy Assistant credited course preferred

Previous Pharmacy Experience preferred

Retail Experience an Asset

Exceptional customer service skills with a talent for building customer loyalty

Effective communication skills

MS Office

Effective organizational skills, ability to multi task

Problem Solving Skills

Strong attention to detail

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.