In this instance, we at Cloud9 did everything in our power to try to restore your data. When I contacted OpenShift, apparently they are also across the ocean and I don't have the personal phone numbers of their devops

but trust that I have dealt with this internally so we can find out 1. What happened, 2. Increase the frequency of our backups, 3. Make sure we have a better support line, and 4. (most importantly) Ensure this does not ever happen again