I have noticed that the size of the box has changed now but still get an error on the resizing option and do not have the option to set to unlimited on the boxes. And it is effecting multiple accounts since I have logged in as root under cpanel to try under other accounts.

Staff Member

I have noticed that the size of the box has changed now but still get an error on the resizing option and do not have the option to set to unlimited on the boxes. And it is effecting multiple accounts since I have logged in as root under cpanel to try under other accounts.

To get around this, I removed "Trashed" emails from the user's mail directory (/home/user/mail/domain.com/user/) as we're using Dovecot that doesn't remove trashed emails automatically. After a while the disk cache quotas adjusted to a value below his quota and I was then able to adjust it to a higher limit.

Trying to change a customers mailbox quota from 200mb to 400mb, i got the error.
Having run "/scripts/generate_maildirsize --confirm" i was then able to update the quota.
Immediately after i tried to change it again, and get the error once again.

Affects one machine of mine, but not another.. BOTH are running
RELEASE WHM 11.28.52 on CENTOS 5.5 x86_64 standard

If this bug is being caused due to an invalid maildirsize file, we have this fixed in version 11.30. When encountering that error in 11.30, we will automatically fix the maildirsize file in question, rather than simply reporting an error.

If the bug, or error, you are encountering is not due to an invalid maildirsize file, please open a support ticket with us so we can determine the cause.