Enhanced Delivery With DPD App

By Sophie Hardy, 19th October, 2017

As always, when you place an order with us you receive the excellent ‘Predict’ service from our courier DPD. An email and text with a one hour expected delivery slot is sent to you on the morning of your delivery day, and you can also track your driver’s progress via an interactive web map.

However, to make ordering furniture online even easier, you can download the ‘Your DPD’ app for a variety of extra features, providing a more convenient delivery experience! We outline all the extras below to show you the benefits of the app.

1. Delivery To Suit You

When you download the app you can personalise each delivery to suit you. Not only can you track your parcel in real time, you can see exactly where the driver is on the in-app map and even see the name and a photograph of the driver. Plus, if you have a change of plans you can also select a totally different day for your delivery.

2. Push Notifications

Once your parcel is on its way, you will receive a push notification when your driver is 30 minutes away, so you don’t have to wait in all day. If you’re not in, the parcel will be delivered as per your previously set preferences, or you can use the options to change your preferences right up until your parcel is delivered – these are outlined below.

3. Specify Your Safe Place

If you’re not going to be in when your parcel arrives, you can choose a safe place on your property for your parcel to be delivered to. This could be a front porch or the garden shed, and you even have the option to upload a photo so your driver knows exactly what it looks like. Your driver will then send you a photo of your parcel in your safe place for extra peace of mind.

4. Leave With A Neighbour

Maybe you don’t have a safe place or you would prefer your parcel left with someone you know? In that case you can choose to have it left with your neighbour instead. Understandably, not all of us get along with every one of our neighbours, so to make life easier you can specify your chosen trusted neighbour on the app!

5. Avoid The School Run

If you have got children, you can request that DPD does not attempt to deliver during the school run. If you choose to make use of this feature, DPD will aim to deliver between 09:30 and 14:30, avoiding the school traffic and rush hour. This way, you don’t have to worry about missing your parcel while you’re dropping the kids off.

6. Missed Delivery

What happens if you haven’t chosen a safe place and you miss your delivery? If you return home later that day the driver will attempt a second delivery at the end of their round, if possible. You will receive a notification confirming that the driver will return to you within the next 90 minutes.

Enhancing the existing delivery service, the DPD app allows you to create a personal profile and view all of your past and present parcels, enabling you to personalise the way you receive each order. You can download the app to your smartphone or tablet using the buttons below, and on our Delivery Information page where you can also find our full delivery details.