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FAQ

Pre-Orders

What is a pre-order?
A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available.

The pre-order item will be charged during checkout.

How long will it take for me to receive my preorder?
The estimated delivery window for each item is located on the product page. Once you have purchased an item, this information will be reflected in your account.

Can I buy safely on ibbiCollection.com?

Is my personal and credit card information safe on your website?
Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

How can I pay?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Can I ship my items to multiple addresses?

During the checkout process, you can only select one shipping address. If you want to send items to different addresses please go through checkout separately for shipping address.

Shipping Info

Do you offer Free Shipping?
Yes, we offer Free Shipping within the 48 contiguous United States via FedEx ground or Fedex Smart Post (starting with the first business day after the order was placed). For additional charges there are Next business day and Two business day options.

Returns

What is your return/exchange policy?
We are happy to offer e-store credit on all non-sale merchandise within 7 days of receipt in the U.S. All sales are final for international customers. All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.

Sale merchandise is final sale and not eligible for return or exchange.