Terms and Conditions

Sales Taxes

All U.S. purchases will be charged applicable state and local sales taxes. If exempt, a copy of the exemption certificate must accompany the order or be on file at IHS/Global. Additional taxes or fees may apply to international orders. International customers should contact their nearest Global Info Centre office to find out applicable costs.

Credit Cards

MasterCard, VISA, Discover and American Express are accepted in the U.S. State and local sales tax plus shipping/handling as outlined below will be added.

Some credit cards are not accepted in certain international locations. International customers should contact their nearest Global Info Centre office to find out which credit cards are accepted.

Mail Orders

Payment by check or money order is required except for established accounts. State and local sales tax plus 5 percent shipping/handling must be added. International customers should contact their nearest Global Info Centre office to find out applicable costs.

Purchase Orders

Purchase orders are accepted from established accounts with approved credit. New accounts with acceptable credit experience are welcome. To establish an account with IHS/Global, please download our
Credit Application
form (.PDF version), fill it out, and fax it to 303-397-2730. International customers should contact their nearest Global Info Centre office to inquire if purchase orders are accepted.

IHS/Global offers quantity discounts and member discounts for selected Standard Developing Organizations (SDOs). If an order is eligible for both a quantity discount and a member discount, the higher of the two is applied. All discounts are applied after the bring-to-minimum processing fee is applied if applicable (See Minimum Order section above).

Shipping Methods

Standard shipping is First Class Mail, UPS or other cost-effective ground service carriers. Other options, including next-day air, air express, and FAX transmission are available. Additional costs may apply.

International orders are expedited using the most cost effective international carrier. A delay may occur in your shipment depending on your geographic location.

If you are unsure about what your shipping costs may be, please contact your nearest Global Info Centre.

Billing Issues

Please contact the IHS/Global Accounting Department with any questions at
800-447-2273 (7 a.m. to 5 p.m. MST) or fax us at 303-397-2730.

Return Policy

All returns must be pre-approved and returned within 30 days of invoice
date.
Please call 800-447-2273 or direct line at 303-736-3001 or email CustomerCare@ihs.com for a return
authorization. Electronically supplied products, special orders and age-
dated materials may not be returned. Shipping and handling charges are
non-
refundable. All returns are subject to a 15% restocking fee.

Important PDF Terms & Conditions

Copyright Notice: The material you purchase from IHS is
copyrighted and may not be reproduced without license. All items purchased
in PDF format are licensed for single-user access only and may not be
resold. Posting PDF items to a corporate network or website, or
redistribution or reproduction of the content in any way is strictly
prohibited without license. If you would like to obtain a license to
reproduce hardcopy materials or to post PDF items to your internal
corporate network, contact our sales department at global@ihs.com or 1-877-413-5184 or +1-303-397-7956
(outside US).

Secure PDF Terms &
Instructions

In an effort to protect their intellectual property and enforce existing
copyright laws, many Standards Developing Organizations have required all
distributors of their content to implement a security feature that prevents
the reproduction and redistribution of downloaded documents. In compliance
with this request, we have implemented a security policy that utilizes a
free Adobe Acrobat plug-in from FileOpen Systems, Inc.

Security Features:

Reproduction and Redistribution Restrictions: PDF files will be
"locked" to the computer on which it was first opened. Once a PDF file has
been locked to a computer, it can be opened only from that computer.

Networking Restrictions: Secure PDF files cannot be used in a multi-
user, network environment. If you are interested in purchasing standards
for your corporate network, please contact your local IHS Office to
obtain a network version of the document(s) and a network license.

Viewing Restrictions: You will be required to download the free plug-in to view any secured PDF document. There is no limit to the number of times a document may be viewed on your computer.

Printing Restrictions: The plug-in limits the number of times the document may be printed to one copy. Since printing a part of the document is interpreted by the software as the one allowable print attempt, we recommend you print the entire document. Note: Some organizations may not allow printing of their secure PDFs (i.e. read only), including NRC, John Wiley & Sons, and the TH Hill DS-1.

Copy & Paste Restrictions: Most publishers restricted the ability to copy and paste from the PDF.

Download Instructions:

PDF orders will be delivered via an email containing links to the document(s) ordered.

You will have 10 days from the delivery of this email in which to download your documents.

Adobe Reader or Acrobat Standard or Professional version 5.0 or later
is required. Get
Adobe
Reader

To avoid possible problems opening your document, disable the
"Display PDF in Browser" feature in Adobe Reader. This is
accomplished in the following manner: Edit -> Preferences -> Internet
-> uncheck the Display PDF in Browser checkbox. If you are using a later
version of Adobe Reader you may need to follow the link titled "How to
set up your browser to use Adobe products to view PDF documents" and
follow the directions for your browser.

If using Chrome browser, disable Chrome's PDF Viewer. To do this, open
Chrome, type "about:plugins" in the URL box at the top, scroll
down to find "Chrome PDF Viewer", click the "Disable"
link.

Once the plug-in has been downloaded, click on the document link(s) at
the bottom of the electronic document delivery email to download your
document(s).