Preventing and Handling Workplace Violence: Tips, Tidbits & Tactics

Workplace violence has emerged as an important safety and health issue in today's workplace. One of the most critical components of any agency’s prevention program is training. Training is necessary for employees and supervisors, as well as for the staff in offices that may be involved in responding to an incident of workplace violence.

This four hour workshop will illustrate what all employees should know and how to recognize and report incidents of violent, intimidating, threatening, and disruptive behavior. All employees should have phone numbers for quick reference during a crisis or an emergency. In addition, workplace violence prevention training for employees should include the following topics:

Upon Completion of this course participants will be able to:

City’s workplace violence policy

Identify the emerging trends in violence in the workplace

Define violence in the workplace

Understand why workplace violence is occurring

Identify the profile of the potential perpetrator of workplace violence

Know how to assess a potential threat

Understand the violence continuum

Create a plan to minimize problems in pre-, active, and post-employment

Resolve hostile situations at work

Recognize their own “triggers”

Recognize different forms of hostility

Defuse anger in themselves and others

Identify effective conflict resolution techniques

Identify situations in which each style of conflict resolution would be used

Peacefully negotiate any conflict

Implement a six-step intervention model to improve performance of a difficult employee