Hi guys, just to let you know that for the last few days since starting to setup OSI PI using the documentation, documentation very seldomly loads, I am constantly facing the following scenario even after many page refreshes, this is on both Windows and Mac.

In addition in developer console you can see many errors, unsure if entirely related but believe it is.

Nice, i just noticed that when i have my developer tools open in Chrome, the LiveLibrary is much more responsive! It does throw the errors mentioned, but i have not been able to reproduce a failed load of an item...

Our Network team has implemented a new potential fix, and is asking for feedback to see if it has had any positive impact. They changed the cookie persistence profile on our load balancer at 9am EST on Monday, 2018-10-22. Please let us know if you're still experiencing the issue after that time. Thank you your assistance. This issue may take us several rounds of troubleshooting, but we're committed to resolving it.

It works well for me in Chrome - very responsive. This is probably the best that it has ever worked for me. In the past, clicking on a link in the search results in Live Library would usually result in a partially loaded page. Today it works very well!

I have tested the behavior with Chrome outside OSIsoft network and while I as well get some errors, it does not prevent the page from loading. I have also tested with IE 11 and one interesting thing is that IE appears way more relaxed on issues identified by Chrome. I am not trying to ease on the existing issues and hope Timothy Martin can share some additional information like what's done to fix those. We know that browsers behave differently and even we all have our personal preferences it sometimes helps to overcome issues by using a different browser and which browser works differs from web page to web page.

I don't like it either to switch between browsers but the best recommendation for now appears to try a different browser like IE 11.

We have been continuously troubleshooting this issue with our network team. This week we were definitely able to rule out an issue with our load balancer.

Today we had a long TS call with our Live Library software vendor, and they are helping us analyze our logs. I'm hoping we are getting closer as this issue is affecting more than just page loading performance.

This looks like an intermittent issues. I had tested this earlier, when we received some updates in this thread from the users that it was working fine. It was working well for me but I started experiencing the same issue last week. I tried on Chrome and Edge browsers, but both gave me same results. The page didn't load.

I tried it today and it was the same but after refreshing it couple of times, it started to work.

Unfortunately, we don't have a resolution at this time. The intermittent loading issue appears to be a vendor-related problem and we're investigating alternatives to the underlying software used for Live Library.

Our team knows this is still unresolved and I apologize for any frustration or inconvenience it may still be causing our users. I'm tagging our project manager and developer so they can see the latest comments.

Switching browsers may alleviate the issue. There are also PDFs of all of our product documentation available on the new Customer Portal at MyOSIsoft.com.