Terms & Conditions

1) All prices are in GBP sterling. We accept most major credit/debit cards. Please note that all payments by cheque will be subject to a five day clearing period.

2) We are under no obligation to accept your order. All orders made on the website indicate an invitation to treat. Orders will only become accepted offers once payment has been processed. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order. We will inform you of any changes.

3) Delivery: We aim to dispatch your order as soon as possible, normally within 24 hours of receipt, Monday to Friday. Orders will not be dispatched until payment has been received. If your goods are not in stock, we will order the goods for you after payment has cleared. If a product is not in stock, please allow up to 7 days for dispatch.

4) Cancellations: You have the right to cancel your order for any reason within 7 days provided that your goods have not been dispatched.

5) Damaged or Faulty Goods. Claims for damaged or faulty goods must be made within 5 days of receipt by calling 01722 421000. This does not apply to faults caused by accident, neglect, misuse or everyday wear and tear. Upon inspection we will replace the item or refund your card if we believe the goods are damaged or faulty. Return postage costs will be reimbursed if a receipt of postage is included.

6) Returning Goods. If you have ordered the wrong size, or wish to return items for any reason other than they are damaged or faulty, please return them to us along with a completed Returns Form within 7 days of receipt. We will exchange the item or refund your card (we are unable to refund carriage). Your return can be rejected if the condition of the returned goods is not to our satisfaction and in its original packaging. Please note that we are unable to exchange goods or give refunds after 7 days of receipt unless there is a fault with the product and the manufacturer agrees to replace it.

7) Whilst Sole Obsession provides a safe online ordering system using SSL encryption, credit card orders placed through the web site are done so entirely at your own risk. We do not store your card details and all information supplied to us is used solely by Sole Obsession to process your order. We never pass your details on to third parties. Payments by credit card are protected against fraud.

8) Sales on this site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. By submitting an order you are indicating unequivocal acceptance of these terms and conditions.

9) These terms and conditions do not affect your legal or statutory rights.