Products

common questions &
answers

Messages during installation

If during installation, towards the
finish, you get a Windows message along the lines of 'not a valid
image', simply ignore it. Nothing untoward happened, the installation was
completed successfully.

Users with Windows Vista

For
customers with Windows Vista: If the installation did
not seem to proceed properly, or if it did install but
Buff is operating strangely, then you might have to
reinstall in compatibility mode. Vista is not 100%
backward compatible for all programs.

If you
have a CDROM disk, insert in your CDROM drive, then
interrupt the autoinstall ... click 'Cancel' when it
tries to install. Then use My Computer to open your
CDROM drive, and copy the Setup.exe file to your
Desktop.

If you
are using a downloaded zipped file, extract Setup.exe
to your Desktop.

Now right-click
on the “setup” icon that is on your desktop.Then left-click on the “properties”
option.Then left-click on
the “Compatibility” tab.Then
check the box that reads: “Run this program in
compatibility mode for:” and select from the
scroll-down options for your current operating system.(usually Windows XP but there are other options
if needed).Then click “OK”.
This should work.

Playing Cards with VIsta or Windows 7 Have White
"Shadows"

Windows 7: There appears to be a white 'shadow' to the bottom
and to the right, of the playing cards. This can happen
if you are not using the Windows 7 default 'smaller
text' option. With your mouse on the desktop,
RIGHT-click, then click Screen Resolution. On the left
there is an option 'make text ... larger or
smaller". Click that and choose the default
'smaller', then click APPLY, then log off and back on.

Vista: There appears to be a white 'shadow' to the bottom
and to the right, of the playing cards. This might
happen if you have selected DPI scale 120 (large type)
instead of the standard 96 (the default type).
Right-click the desktop .. choose Personalization .. top
left click Fonts ... then select 96.

BB16 NSEW Buttons 'Disappear'

This can happen in 'Match' mode. The NSEW buttons
(bottom right) which make the NSEW hands
visible/disappear, normally disappear during the Play of
the hand. In Match mode, the buttons might not reappear
when you proceed to the next hand. The
quick FIX is to simply click the BID button, and the
buttons will reappear. If
this is really annoying, Email
us, tell us where and when you purchased the product,
and we'll send you a download link for a new
installation file.

BB16 Installation 'Hangs', 'Stalls', on a Font
Installation

This has happened on a couple of platforms. Although
the installation seems to hang, all the critical files
have been installed and the setup is probably complete
except for the creation of a desktop icon. Go to My
Computer >> Local Disk C: >> Bridge Buff 16
>> Bridge Buff >> and look for BB16.exe.
Doubleclick that file, and see what happens. If
everything seems to work, you are off to the races. If
not, Email
us, tell us where and when you purchased the product,
and we'll send you a download link for a new
installation file.

BB16 utility Sequencer missing a file

The utility
Sequencer
might have a missing file. Take a look
here to see
if the utility looks interesting (95% of you won't). If
it doesn't execute properly from the Launch Bar, that
file did not install properly. Download
that zipped file, then unzip it and copy the file to
"c:\Bridge Buff 16\Bridge Buff\" folder (that
is the default folder, you might have installed Bridge
Buff somewhere else). If you would rather have a
complete new installation file,Email
us, tell us where and when you purchased the product,
and we'll send you a download link for a new
installation file.

Cannot get past BB15 First Time Walk Through
window

This is happening on a very small number of
platforms. Download this
small patch, turn off Buff, run the patch, and the
next time you run Buff that window will be bypassed.

OR we can email you a download link to a complete new
installation file. Size is about 12 megs. Email your
request here.

OR you can edit a small file, and do the fix
yourself. In the defaulted folder C:\Bridge
Buff 15\Bridge Buff. there is a small file "options.opt".
Open that file with Wordpad or Notepad. Change the
last entry, the bottom line, from "y" to
"n", then save the file. You're done.

The bidding area doesn't show suit symbols
properly (BB14 only)

A font with suit symbols did not install properly. First,
try uninstalling, then reinstalling. If that doesn't work and you don't
really care if the suit symbols display, and don't mind if the bids
display as '1H', then got to SETUP (top menu) and click the 'show bids
as 1H' checkbox.

If you want to install the font manually, go here
to download the font. Your browser will probably give you a couple
of options ... choose Save to File. After the download is completed, a
simple copy of the font to your Windows\Fonts folder usually works. If
not, use the Font Install routine ...

Getting Message “Subscript out of
range” (Buff closes) or sometimes wrong contract appears to be
played and/or score

This might happen (rarely) if your option settings and
playing choices are a particular combination. Try one or both of
these workarounds

Go to the top menu Playing … Artificial Intelligence
Options .. Buff Will Claim. Turn that Claim option off.
We’re told the claiming is annoying anyway, and is based
on an AI projection so is not infallible. That might solve
the problem.

Go to Playing .. Pause At End of Trick and make sure that
option is checked ON = YES.

Buff Status-Bar doesn't display, or cannot see bottom of Buff windows because the
Windows Taskbar covers it

The Buff Status bar at the bottom of the playing
screen is not visible. This is probably caused by one of the
following:

The Windows Taskbar covers it. Go to Start .. Settings
..Taskbar .. and make sure Lock and Keep on Top are not
checked.

OR, if your Buff version is sizeable (Ver 17 or
later), size the Buff window so the Windows Taskbar is not
sitting on top of the Buff Status bar.