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Featured Posts

NSA Leaks: The Big Data Two Step for Businesses This post originally appeared on LinkedIn as part of their influencer program on June 10, 2013. To see the original post click here.
I expect we will be seeing a lot of dancing over the next few...

Coming to an Agency Near You! This post originally appeared on LinkedIn as part of their influencer program on September 23, 2013. To see the original post click here.
I am often pondering what is next in the world in which we...

Customer Service Week: Here's Your Call Center This post originally appeared on LinkedIn as part of their influencer program on October 7, 2013. To see the original post click here.
As we begin Customer Service Week I want to thank all those...

Defining the Customer Experience Role This post originally appeared on LinkedIn as part of their influencer program on October 2, 2013. To see the original post click here.
Customer experience is a term growing in popularity within businesses...

Apple's #Fail When Dealing with @MarthaStewart This post originally appeared on LinkedIn as part of their influencer program on September 30, 2013. To see the original post click here.
It feels like it was the Tweet heard around the world:
"I...

Policy

This blog is about having conversations regarding topics of interest to me. Although I work for Comcast, the views expressed here are my own and not associated with Comcast. I will sometimes drift into work topics, but usually I will be more general than that. I expect to discuss what is going on in my life and my interests. I will also discuss social media, specifically items related to corporate engagement and the changing world of Customer Service. This is what I am passionate about and I hope that you will see this passion

Comment Policy

At this time I do not have moderation set for comments, but if comments are off topic they may be removed. Spam will be removed and IP’s will be blocked. I would also ask anyone seeking assistance with Comcast to please write to my team at We_Can_Help@cable.comcast.com. I appreciate the understanding!