Business Objective

Our client is a leading US-based provider of insurance and financial services products including life insurance, retirement plans, and mutual funds.

The underwriting team had a significant volume of informal underwriting inquiries via APS records. The client wanted to automate the process of analyzing unstructured APS records to enable straight-through processing for quote generation.

Challenges

Attending physician statements are unstructured and difficult to process manually.

Reconciling and deriving KPIs definition from the APS records needed significant domain inputs from medical directors as well as detailed understanding of the underwriting process