Macquarie Telecom Launches SD-WAN Service in Australia -- Leading Australian telco provides local businesses with choice, automation and visibility as it taps into market estimated to be worth A$10bn by 2021

Sydney, Australia -- August 8, 2017 -- Macquarie Telecom today launched its first-of-its-kind SD-WAN service to provide Australian business with new technology enabling intelligent network services, control and visibility.

"It's the most exciting development in the market since the dawn of 3G. Just as businesses are turning to the cloud to support the new application-focused culture, it's only natural that networks follow," said Luke Clifton, Group Executive, Macquarie Telecom.

The solution, which offers a unique combination of multi-path and multi-carrier dynamic routing services, is available to customers today and propels Macquarie Telecom into a market expected to be worth more than AUD$10 billion globally by 2021, according to research from IDC. [1]

"We have a proud history of developing business-grade innovations in the telecoms sector and this is the next stage in the evolution of telecommunications, one that promises to be as profound as virtualization has been to computing," Mr Clifton said. "We are the first telco to offer a true SD-WAN solution to the market in Australia and we have more than 80 customers already using the service.

"The industry has been scrambling to define SD-WAN and what it really means -- we're ready to define it."

A vital element of Macquarie Telecom's SD-WAN service is intelligent ‘dynamic packet routing' which means network functions and information can be carried over a mix of links which might include NBN, private links, 4G or microwave links. Macquarie Telecom's solution can also leverage multiple carriers -- the only service in the market able to do so.

The system automatically chooses the best pathway to transmit application information and workloads, ensuring the highest speed and lowest latency is always achieved.

This multipath, multicarrier approach means that if one link goes down, the others take over to ensure there is no downtime or outage experienced by the user, and no one in the business will even know it has happened. Most SD-WAN offerings either do not have this level of dynamic flexibility, or provide a watered-down equivalent such as path selection, which will try to reinitiate over a dropped link before switching to another.

"It's like always knowing which lane will get me from A to B the fastest," said Michael Davies, Customer & Emerging Technologies Director, Macquarie Telecom. "If there's traffic on the road, the SD-WAN can automatically change my lane to that with the least amount of traffic within milliseconds -- and I don't have to do a thing, the system changes the lane for me automatically. That is the level of automation and simplicity available to our SD-WAN customers."

Information can also be sent concurrently across two links with the first to arrive then being ‘restitched' to form the complete transmission. The system also automatically adjusts speed to reduce jitter and latency ensuring, for example, voice and video arrive together and there are no pixelated images during video conferencing.

Businesses will also have full visibility of up to 2,500 applications running across their networks via a single screen, the Orchestrator, and be able to see in real time which apps are using up bandwidth. Mission-critical apps can be assigned a higher priority while non-critical apps can be pushed down the line to make way, meaning optimum performance can be achieved across the organization.

In addition to this control and visibility, network information and data are intelligently analyzed and prioritized as needed. For example, a VoIP or video conference call -- which needs the lowest latency possible -- is prioritized over, say, an email.

The SD-WAN service has innate security and is fully compliant with relevant security standards. It has built-in public key infrastructure (PKI) in its low-touch edge box, which will dynamically refresh encryption certificates.

"Normally, this important process needs to be done manually via IT intervention, meaning it can be neglected, leaving networks exposed over time as the same keys are constantly used," said Davies. "With our SD-WAN offering, it's a case of 'set and forget.'"

It is supported by US cloud SD-WAN pioneer VeloCloud, a decision made following a year of researching 28 separate providers worldwide to determine the best partnership.

"We're not testing the waters here," said Clifton. "This is ready for market. It's a complimentary addition to our MPLS business, which continues to grow. What it does is give businesses the choice to employ a mixed approach which will help them optimize their networks across all sites, particularly regional sites.

"SD-WAN is an important development in keeping Australia at the forefront of technology, and in IT moving from a loss component to a profit component in Australian businesses. The key to that happening is automation, allowing IT departments and network operators to focus on the business at hand while we manage their all resources right here in Australia."

About Macquarie Telecom Group

Macquarie Telecom Group is Australia's data center, cloud, cyber security and telecom company for mid to large business and government customers. "The way we do this is completely different from our competitors -- we provide the best customer service in Australia."