Confirmed Service Customer

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Confirmed Service Customer

Feb 07, 2019

I had made an appointment for an oil change & have my radio checked out. They only changed the oil. The service agent said they had to "replace" my radio. There wasn't a "rental" available so I had to make another appointment, requesting a "TRUCK rental." So for my second appointment, I drove to the dealership to have my radio replaced & pick up my "rental." There were NO rentals again. I didn't even get a call from the service agent prior to my appointment to tell me there were "no rentals" & reschedule. So I told the service agent about another issue concerning my transmission & I'd return after the holidays to have my truck problems taken care of & I'd need a "truck rental." After the New Year, I made the trip to the dealership & there were NO RENTALS. I went to the manager & told him the situation. He told my service agent to put me in a rental from Enterprise. Before the service agent could contact Enterprise, another customer just pulled into the service area, returning a "truck rental." God is good! The service agent was finally able to give me my rental, without having to "drop me" off at Enterprise. I feel the service agents need to communicate with the "cashier/rental agent BEFORE the customers appointment who need rentals. This way the service agent can contact the customer to let them know if the rental is available or not before the customer makes the trip to the dealership for their appointment. It only takes a phone call to communicate with the rental agent & to relay the information to the customer BEFORE the appointment to "confirm" the customers who requests rentals. My new Chevy Colorado's radio wasn't replaced, but I was told by the service manager it was resolved without replacing it. He even went for a ride with me to see if everything was running ok. At that time, everything seemed ok. Now, I've felt the "same" jerking motion when my truck downshifts from 3rd to 2nd a couple of times. I'm waiting to see if it happens again before I make a decision on "how to handle the appointment situation with this dealership."

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Confirmed Service Customer

Business Response

Thank you for taking the time to let us know how we're doing! If anything else comes up, or if you have any additional questions, feel free to reach out any time. We hope to be of service again in the future!

Confirmed Service Customer

Business Response

Thank you for taking the time to let us know how we're doing! We appreciate your feedback and will use this as an opportunity to continue improving! If anything else comes up, or if you have any additional questions, feel free to reach out any time. We hope to be of service again in the future!

Confirmed Service Customer

Business Response

Thank you, Elizabeth! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.