Trouble Installing TimeTracker CC or CS Extension Update

We want to make sure no old extensions are interfering with the execution of the new TimeTracker, so first thing we'll do is erase the old TimeTracker extensions. The easiest way to do so is through the Adobe Addon Website:

To remove via the Adobe Add-on website:

Look for any Add-on that has “TimeTracker” in the name and hit the “Remove" button to the right of it.

If removing the Add-On via the Adobe site does not remove the old cop(ies) of TimeTracker from the CS/CC apps:

Manually uninstall old extensions from CC and CC 2014 apps:

Open a CC 2014 app and select "Help > Manage Extensions" from the top menu. (If you can’t find this menu option just search for and run 'Adobe Extension Manager CC' on your computer.)

Once you have Adobe Extension Manager CC open, go through each CC and CC 2014 app that TimeTracker supports (Photoshop, Illustrator, Indesign, and InCopy) and look for any extensions with ‘TimeTracker' in the name (e.g. ‘TimeTracker’, ‘TimeTrackerCC’, and ‘com.creativeworx.timetracker.x’).

Find and open Adobe Extension Manager CS(5, 5.5, or 6) for the corresponding installations.

Go through each CS app that TimeTracker supports (Photoshop, Illustrator, Indesign, InCopy, and Flash Professional) inside Extension Manager and look for any extensions with ‘TimeTracker’ in the name (e.g. ‘TimeTracker’, ‘TimeTrackerCC’, and ‘com.creativeworx.timetracker.x’).

Select these extensions and hit the ‘Remove’ button next to them.

We now have two versions of the extension, one for TimeTracker CS5-CS6 and one for TimeTracker CC and later. So, if you are having problems with our extension in CC please try uninstalling the old TimeTracker CS5-CS6 extension. Because the first version of Creative Cloud supports both extensions, there can be issues with having both installed. We are in the process of making new version of the CS5-CS6 extension that does not install in CC so we can avoid these problems.

Clear out any hidden extensions:

If you are still seeing copies of TimeTracker in the Extensions dropdown in any of your apps then you have most likely run into an Adobe bug where Extension Manager and sometimes the Exchange Panel lose track of extensions. Make sure you close all your Adobe CC applications. Next, we’re going to open all the system folders where extensions are stored.

NOTE: Some of these folders folders may not exist.

On Mac:

The folders we’re looking for are hidden by default on Macs so the easiest way to find them is to open the Terminal app from the Utilities folder inside the Applications folder and enter the following commands:

open /Library/Application\ Support/Adobe/CEPServiceManager4/extensions

open ~/Library/Application\ Support/Adobe/CEPServiceManager4/extensions

open /Library/Application\ Support/Adobe/CEP/extensions/

open ~/Library/Application\ Support/Adobe/CEP/extensions/

On Windows:

Copy and paste the following paths into the File Explorer address bar then edit it to use the username of the account you’ve installed TimeTracker on to open the folders.

C:\Users\[your username]\AppData\Roaming\Adobe\CEPServiceManager4

C:\Users\[your username]\AppData\Roaming\Adobe\CEP

You should, but may not, see folders with com.creativeworx.timetracker or timetracker in their names within these four directories; put all folders that match this criteria in the trash.

Clear out old extensions’ local data:

On Mac:

The folders we’re looking for are hidden by default on Macs so the easiest way to find them is to open the Terminal app from the Utilities folder inside the Applications folder and enter the following commands:

open ~/Library/Application\ Support/CreativeWorx/

On Windows:

Copy and paste the following path into the File Explorer address bar then edit it to use the username of the account you’ve installed TimeTracker on.

C:\Users\[your username]\AppData\Roaming\CreativeWorx\

Within this folder's parent, look for any folder with CreativeWorx in the name and delete it. (Do not delete folders with TimeTrackerDesktop in the name if you see them.) Next, restart you computer just to be safe.

Download and install the latest Extension from the Download Center:

Login to TimeTracker (https://timetracker.creativeworx.com) and open up the Download Center from the dropdown in the top right corner.

Download and manually install the extension for the version of CS/CC you want and make sure it uses the correct corresponding Extension Manager when you double click it. (Extension Manager CC for CC and CC 2014, Extension Manager CS6 for CS6 and so on.)