It's Essential to Monitor Customer Service

5 Star Review can give you an appropriate measurements of the customer satisfaction (or dissatisfaction) with your business products or services

According to a 2011 American Express Survey, 78% of consumers have not proceeded with a purchase because of poor customer service

It takes 12 positive customer service experiences to make up for one negative one (​Parature)

After a poor customer experience, 89% of dissatisfied customers make their next purchase from a competitor (Harris Interactive)

U.S. businesses lose an estimated $83 billion annually due to poor customer service (Genesys, NewVoice Media)

Customers are twice as likely to talk to friends and family about poor customer service experiences than they are to discuss positive ones (American Express)

Achieving high levels of customer satisfaction requires that organizations continually monitor and examine the experiences, opinions, and suggestions of their customers and people who are potential customers. Improving service quality to meet customers’ standards is an ongoing part of doing business. In this way, customers drive the market and the organization (Center for the Study of Social Policy)

Custom Reports

The results of a survey can identify ways in which you can improve the customer experience. It can pinpoint areas that need improvement (such as staff interaction with customers), or ways that you can more effectively meet the customers' needs adding additional products or services