Ombudsman’s Determination

Outcome

Mr Y’s complaint against MyCSP and IPS is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, MyCSP and IPS shall compensate Mr Y for the significant distress and inconvenience they caused him by their mishandling of his case.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained that his former employer, IPS, and the Scheme administrator, MyCSP, failed to inform him that he would not be able to accrue benefits in the Scheme in respect of his new period of employment with IPS until the enhancement under the Civil Service Compensation Scheme, (CSCS), from his first period of service had expired.

Mr Y claims that had he received the correct information from the outset, he would not have joined the Scheme but sought alternative pension provision.