If the link to a video you received is not working, please be sure that it has not expired. Some videos will be permanently deleted from our servers after their availability has expired (this is determined by the sender's service level. For more information, please click here ).If you are trying to view a message after that time, you will see a message telling you that the Video Mail has expired.

If it is within the availability period and you are unable to view the video, it may be that there is a temporary problem with our servers. Try connecting again at a later time.