Refunds and Concerns

All concerns, grievances and refund requests will be responded to in a timely manner. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on (08) 8291 8000 and confirm that notice in writing or by email to foundation.manager@southernxc.com.au as soon as possible so that we can resolve your query quickly.

Any issue should be directed to Southern Cross Care (SA & NT) Inc in the first instance so we can attempt to resolve the matter. If you are not satisfied with the outcome you can refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Terms & Conditions

Southern Cross Care (SA & NT) Inc utilises BPOINT Checkout System (a product of the Commonwealth Bank of Australia) for the processing of credit cards for payment and donation transactions, ensuring a high level of protection of your personal and financial details.

This is a secure payment gateway. For more information, (link through to the Commonwealth Bank)

Order information including your name and address are only stored on our server for us to facilitate any customer enquiries.

Other terms

By using this site and the BPOINT Checkout System, you confirm your agreement with these terms and conditions.

Our Privacy Policy applies to your use of this site and the BPOINT Checkout System. Please refer to our Privacy Policy located on this website.

You agree to us disclosing to the Commonwealth Bank of Australia your personal information to enable it to conduct this BPOINT service. Further, you agree that your personal information may also be disclosed to, or at the request of, another financial institution in connection with any claim by you of an error in your donation.

You are responsible for ensuring the security of your computer and internet access when accessing this site and this BPOINT service, including using up to date anti-virus and internet security software.

In providing the BPOINT Checkout System service, the Commonwealth Bank of Australia makes no representation or warranty to you as to the accuracy or completeness of the information made available on this site.

If you do not comply with these terms and conditions when using this site and the BPOINT Checkout System, then you use them at your own risk.

We reserve the right to change these terms and conditions at any time.