We recently changed our domain from one name to another. We did not change the user names, however we did change their email address. the first this is we added a first.lastname@domain.com as the primary SMTP, then they have an alternate as the username@domain.com. What i am finding out now is that we are showing duplicates. One for the old email we had to keep username@ and one for the new onefirst.last. does anyone know the best way to clean this up. I remeber seeing an area where you can remove user emails from the auto populate, uable to find the check boxs now. Im not worried about removing historical data, just want to prevent the dups we are having during searching or entering in a ticket for someone who is on the phone.

In the people view (Inventory/People), just go to the people and choose edit then remove. The user is now disabled and will not autopopulated anymore. To reverse this, go to people view and click on "Inactive People" (see screenshot). There you can reenable them.

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In the people view (Inventory/People), just go to the people and choose edit then remove. The user is now disabled and will not autopopulated anymore. To reverse this, go to people view and click on "Inactive People" (see screenshot). There you can reenable them.

Do you know if there is anyway to remove all users and rescan AD to have them added back in. my problem is some tickets are using the correct email and some are using the old email because they were in SW before the domain move. Or do i just have to manually change everyones email by hand in the DB.