Not that it excuses the guy's behavior in any way if he acted like you describe, but when a company opens a new store and fills it with all new employees there is going to be a period of shaking out while the real personalities and aptitudes come to the surface. 6 months from now I bet things run a lot smoother. The good news is that they, management, seem to be interested in the opinions of their customers and also seem to be responsive. I worked for the Nordstrom company in the 80's when they were opening a lot of new stores. Even then, with all management being hired from within the company, there were a lot of surprises and "getting aquainted" challenges at the new stores. Eventually everything flows together and things work like a machine if the top management is on the ball.

I bought a fishfinder at Cabelas in Tulalip last night. A gal helped me and she tried really hard. She didn't know all the answers but worked to figure out what I needed to know. A few months from now she'll be better too. At least she was trying hard to get me what I needed.

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And I think God must be a cowboy at heart He made wide open spaces from the start He made grass and trees and mountains and a horse to be a friend And trails to lead ol' cowboys home again

I used to shop at Cabelas and was a regular customer for years. There CS policies must have changed, I bought VHF for the boat brought it into Lacey with sales slip. CS rep said it was beyond beyond return period ( within a couple of weeks). I explained I only wanted to exchange for the same and not get something different... It was a no go, SOL. I went to the department and spoke with the associate asked if they had many returned and explained my issue. He said, buy a new one and put the old one in the box and return it. but I went internet purchased and now use Cabelas only when I have little choice.

I used to shop at Cabelas and was a regular customer for years. There CS policies must have changed, I bought VHF for the boat brought it into Lacey with sales slip. CS rep said it was beyond beyond return period ( within a couple of weeks). I explained I only wanted to exchange for the same and not get something different... It was a no go, SOL. I went to the department and spoke with the associate asked if they had many returned and explained my issue. He said, buy a new one and put the old one in the box and return it. but I went internet purchased and now use Cabelas only when I have little choice.

Gotta love it when an employee tells you how to rip off the system instead of just taking care of the customer.

Logged

the head has been lopped of the eagle.our country has become a nation of losers,them that feed on the teet and can do no more than suckle from them that toil. ~ Rasbo