Better Service. Heightened Hospitality.

Encore Service Group was founded on the belief that healthcare and hospitality should go hand-in-hand. While most hospitals and medical centers are equipped to provide top notch medical care, they may lack the non-clinical services that satisfy the emotional needs of patients and guests. We know that perception is reality, and if a person hasn’t been met with warmth and hospitality, they can quickly develop a negative impression, regardless of the quality of care they or their loved one received.

Premier Valet Company Serving The Midwest

When a hospital or medical center partners with Encore Service Group, administrators can spend less of their budget on hospitality services and focus more on securing the clinical resources that patients, doctors, and nurses need. Our team is highly trained in creating and maintaining a warm, friendly environment, and it is our mission to make a lasting positive impression on every patient and guest we meet.

Transportation Services

Valet Services

Hospitality Services

Testimonials

We’ve been working with Encore Service Group for the past three years and could not be more impressed. Their staff is polite and punctual and they are a great resource for helping to ensure our patients are able to make their appointments.

Medical Center Testimonial
- Rita H

Today I was pulled aside by a guest of emergency. She wanted to let our leadership know how well George handled her emergency situation.
She stated that George helped make the difference of life or death for her husband after an allergic reaction to a bee sting. George was in the parking lot and had seen a vehicle in distress at the 900 ramp. Against making recommendations of driving to E.R., George helped her husband get to the emergency entrance from our 900 ramp. With acting in such a timely fashion she thankfully believes that George helped save her husband.
For these heroic actions I would like to nominate George Copeland as a candidate for our next golden ticket drawing.
-Erik Brethauer
Valet Supervisor

Valet Feedback
- -Erik Brethauer Valet Supervisor

At Encore Service Group we pride ourselves at providing the absolute best customer service as possible. Tonight we had an employee go above and beyond. Around 8:30 pm a customer named Beth gave us her claim check to leave. Dave Moore pulled up her brand new Mustang and realized that she had a flat. He informed Beth and she said that she would take care of it. When Dave came inside to tell myself and Eduardo Melgar about her flat tire, we saw her pulling away. Eduardo chased her down and offered to pump up her tire for her. After realizing that her tire wouldn’t take air because it was off the rim, Eduardo grabbed some tools out of his vehicle and attempted to put it back on for her. Once that unfortunately failed, Eduardo took the full size spare out of his own car and put it on her car for her. He stayed a half an hour after work, gave up his own person spare tire and put it on for her so she could get home. I’m sure Beth is beyond grateful for Eduardo going above and beyond tonight. Eduardos actions tonight personifies what we as…

Employee Feedback

Hello Bill,
Your coordination of my services from Encore are/were greatly appreciated…as I stated above,
you exuded the same goodness and caring…
It is wonderful to see young people that Mike has surrounded himself with, not seen to often
in todays society… you too are to be commended…
Polite, clean cut and friendly.
Thank you so much, for assisting one in need.
The best to you!
Warm regards
Fil
Filomena Ponzi

Filomena Ponzi

Hello Jamie,
I was given a comment card with your contact on it from the hospital and wanted to email you. My husband and I have been back and forth from the Ft Wayne area for several months as we have cared for my brother in law. It had been quite a while (Since MCO) that we had been at the hospital. We left yesterday and will not be back for a while. I asked one of the young men if I could tell his boss that I was thankful for the guys. Even in the pouring rain, they have been extremely courteous and friendly with my family. We used they valet about 10 times in the last couple weeks alone and I just want to thank you for such great guys. They are always patient and helpful. They even wash my window to my F-150! Anyway, I can’t thank your team enough. Well done 🙂

Encore Service Group is a leading valet and patient transportation company serving Michigan and Northern Ohio. Encore works with healthcare institutions in Detroit, Ann Arbor, Grand Rapids, Toledo and Northern Michigan to ensure their patients arrive on time and schedule for all non-emergency appointments. With a reputation for providing exceptional service, discover how Encore Service Group can improve your guest experience and bottom line today!