TRAVEL CHARGES

Local Moves – Add 1 hour charge for travel time at the contracted rate unless otherwise stated. This charge covers the cost of the crew travelling to the place of origin and back to the office from the destination. This charge will be higher when travelling to or from outlying cities or towns.

Local Long Distance Moves – For moves within Ontario with at least one address that is more than 100 kilometers outside of Ottawa, there will be a flat rate travel charge which includes driving time, mileage, and fuel, as well as food and lodging. This is a very reliable way to get an estimate for an out of town move as the only variable remaining is the labour to load and unload the truck. There are surprises like fuels surcharges or charges for being over the estimated weight (very common).

INSURANCE

All full-service local moves include $250,000 of full replacement-value cargo insurance coverage (see details). This makes us more responsible for damages than just about any other moving company in Canada. Only the very best moving companies can afford the risk of offering this kind of coverage. Most moving companies can only provide basic insurance coverage of 0.60 per pound or pseudo-insurance policies such as protection plans or valuation coverage due to higher rates/risks of damage.

SURCHARGES

The relocation of over-sized, over-weight, or high-risk items such as pianos, pool tables, and large aquariums will usually be subject to surcharges, especially where stairs are involved. Surcharges will also apply in cases where entrance ways and stairwells are too small to allow passage and furniture must be hoisted up the outside of the building to upper levels. These surcharges are to cover the increased risks on our insurance and on our employees.

Sometimes the contents of the home must be stored in the truck overnight. This can occur when the closing on a new home is delayed and the crew can’t unload at the new location until the following day. In such cases, an overnight storage equal to one hour at the contracted rate will be charged to cover the increased risk on our insurance. An additional travel charge for the second day would also apply.

PAYMENT

The Driver will accept payment by debit or credit card upon completion of the move. Full receipts will be provided. Invoicing is available at 30 day terms to government departments or for contracted / ongoing services provided to corporate clients. At their discretion, drivers may request payment before unloading the truck in situations where they feel there could be an issue receiving payment. This option is usually only exercised when loading rental trucks or self storage units as we may never see such clients again.

CANCELLATION

Cancellation requests must be made by email or certified mail. Cancellation fees will apply when bookings are cancelled or postponed within 30 days of the scheduled move date. An cancellation fee of $100 will apply if a booking for a move is cancelled within 30 days of the scheduled move date. A cancellation fee equal to half of the minimum charge will apply if a booking for a move is cancelled within 14 days of a scheduled move date. The full minimum charge will apply for any cancellation made within 48 hours of the scheduled start time of the move. Cancellation fees may be fully or partially waived, at the discretion of management, in cases where the customer is rescheduling their move for a later date.

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