About Us

on Angie's List for 9 years

In business since 1952, Reico Kitchen & Bath has over 200 employees covering 22 retail showrooms over the states of Virginia, Maryland, North Carolina, Delaware and Pennsylvania as well as the District of Columbia.

Ratings and Reviews for Reico Kitchen & Bath

A

Review: Home Remodeling Service

11 months ago

Gutted and re-did my entire kitchen

I worked with a terrific designer, Krystol, and Bob the contractor was wonderful as well. The whole experience was as positive as can be. I couldn't have been happier. When the cabinet installer noticed that my floor was sloping slightly and Krystol was pout here the very next morning to tell me how they were going to fix this and they did. All contractors and sub-contractors were very respectful of my home and keeping things clean irt was a great experience overall

Services Performed

Home Remodeling

F

Review: Home Remodeling Service

1 year ago

bathroom remodel.

Never responded to email request. Subsequently, went into the store and left material and contact info, and was not contacted. A month later, I think it's fair to assume that the business is not interested in our project.

Service Provider Response

We made a mistake and are very sorry for the lack of follow up on this opportunity. While it has been a number of months since we received this evaluation, our Charlottesville manager Jeremy Romesburg did contact the client directly to apologize and get more details so that we can follow up with our entire store and use a learning opportunity. This is not what we are about and we are very sorry that it did occur in this case and caused the client the frustration it did.

Review: Home Remodeling Service

The sales person was professional and easy to work with. We brought in a design as a starting point. He offered options. The installer was also professional.

Services Performed

Home Remodeling

C

Review: Home Remodeling Service

3 years ago

We were doing a complete remodel of our kitchen and flooring in the great room. Our contractor recommended them in June of 2014, it was about two months later we were able to get someone out to actually start on the kitchen project which included gutting the whole area and redesign - not extensively. We then never heard from them nor did we receive the estimate until January 2015. Their estimate was insanely high for pre-fab cabinets and counter tops and didn't even include hardware.

When I did, the estimate had over $18K for soapstone counter tops, I later found a local fabricator who not only did the counter tops but also made a soapstone windowsill for under $6,000 - we don't have a huge kitchen. Through the counter top fabricators we found a custom cabinet maker who under cut Reico by several thousand and we had custom cabinets not prefab cabinets that would have never fit in the area. Look for local guys to do the work, you will be happier!

Service Provider Response

Jeremy Romesburg, our Charlottesville branch manager, reached out immediately to the client after receiving this to learn more about the experience had and to apologize for the inconvenience it created. Unfortunately we have not been able to directly connect with the client to this point to learn more. Regardless, it always our number one goal to be on the same page with our clients with clear, consistent communication and an understanding of exactly what the client is looking for. We were not able to do that in this particular case and are very sorry that the client had to look elsewhere for a solution. That may have been what happened regardless but our communication should have been much better and we apologize to the client for that.

Services Performed

Home Remodeling

A

Review: Home Remodeling Service

4 years ago

Installed granite countertop, new sink and faucet.

Everyone was very professional. The store is easy to find selections and very helpful sales people. Everyone is pleasant and gives good advice. The installation is perfect and I love the new granite look.

Services Performed

Home Remodeling

F

Review: Home Remodeling Service

4 years ago

Nothing can not get them to respond! Offering a deal to come out and do a free estimate for remodelling the kitchen.

I have contacted the company on three separate occasions and can not get any one to come out and meet with me. The first time they blew me off and told me to come into the show room. The second time they said someone would contact me,. The thrid time I received this email "Hi nancy sherwood,Nancy, I have sent this on to our branch manager Jeremy Romesburg. Thanks for the opportunity! Jim Grace Reico Kitchen & BathThanks, Reico Kitchen & BathPlease respond to all messages within 2 business days to continue progress on your job." Noone has ever contacted meto schdule an appointment.

Service Provider Response

It was an unfortunate and very unusual disconnect in communication using the Angie's List Message Center that created this situation. The first order of business upon receiving this was to apologize to the client that contact between us had not been successful to this point. We were finally able to speak to the client directly on Tuesday, 1/6 and today, 1/7 our manager Jeremy Romesburg visited the client at her home and discussed her project needs and the next step is for her to schedule a visit to our showroom to continue the process. We are grateful for the client's understanding and patience and are excited at the opportunity ahead!

Services Performed

Home Remodeling

A

Review: Home Remodeling Service

5 years ago

I used Reico Kitchen & Bath for remodeling services. They did my kitchen backsplash.

The work was excellent and so was the customer care service. They were very personable, friendly, efficient and prompt. I will definitely use them again in the future.

Services Performed

Home Remodeling

A

Review: Home Remodeling Service

5 years ago

I had Reico Kitchen & Bath to give me some advice and design.

It went fine with no problems with them. The problem was with the contractor that I was going to be using through them. I dealt with the contractor so he did not do any more with Reico. But my experience with Reico Kitchen & Bath was very positive. Since that did not work out I went with another Angies List contractor and I had them build a sunroom instead of a kitchen. Reico helped me through the choosing of the cabinets and appliances. They were very helpful. They went through the whole design process but when it came to the implementation that was not their business. It was only momentary disappointment but not a disaster. They were very friendly and gave us a lot of sound advice. They were punctual when I had an appointment with them.

Services Performed

Home Remodeling

B

Review: Home Remodeling Service

5 years ago

Reico Kitchen & Bath provided me an estimate for some work.

I have very little experience with them. I talked to them and they seemed competent, but I have not done any business with them. They did not charge me to come out and do the consult.

Services Performed

Home Remodeling

D

Review: Home Remodeling Service

6 years ago

I had a representative from Reico come out to look at my recently gutted bathroom to help design a beautiful bathroom within a tiny space. The design was fantastic! A remodel for my small bathroom was performed. Mosiac tile on the wall with my new sink and cabinet, new shower stall with block tile and floor was installed, a new design for the shower glass door, new commode and hardware. Ceramic tile replaced the vinyl floor. I purchased a new cabinet and countertop to go in the laundry room. The designer at Reico is great! She is good at putting things together and making it beautiful. She is A excellent. The quality of sink, cabinets, tile, commode was B good. The original installation was F lousy. The second installation or the redo is A excellent.

The finished job by the first installer was poor quality. The mosiac tile was uneven. It was not centered in the wall. It had uneven gaps in each corner. The block tile in the shower was even rougher. It too was not even and smooth. There were parts of the tile that overlapped enough that you could look in the shower and see shadows under the tile. The corners began to crack almost immediately. As time passed, the crack became wider from ceiling to floor. The tile did not join the pan. There was about a 3 inch gap between the tile and the pan that was filled with caulking. The job was horrible. I could not finish putting down my hardwood floor in the adjoining room because the ceramic tile laid by the same installer did not extend the ceramic into the door threshold. It was laid flush with the inside floor moulding. I had been in communication with Reico about the quality of work. The district manager and designer came in to review the complaints I had. Their next step was then to have another bathroom expert come to look at the issues and to advise as to how to solve the multitude of problems this job had. Then some time lapsed. I then had a professional bathroom and tile person come to give me an independent review of the job done. The corner that had a crack from ceiling to floor had nothing behind it in the corner. He was able to put his knife completely thru the crack and not hit a solid. Also further inspection showed that water was leaking thru the crack to the other side of the wall under the cabinet. He also found a 3 inch gap at the shower threshold and the pan where water was able to leak behind it. At this point, there was nothing else to do with the shower but to rip it all out and start over. This bathroom inspection was submitted to the district manager, Reico committed to redoing the mosaic and shower providing another company, one that I fully did a background check on the quality of their workmanship & job knowledge. The shower stall was ripped out the findings were: there was no .... no waterproofing behind the tile, the durrock in the corners did not overlap each other therefore the tile in the corner had no support and no waterproofing so iit leaked to the other side of the wall and last but not least ... when the pan was pulled up, it came up. There was nothing holding it to the floor so the pan moved which caused the caulking to pull apart and the plumbing to the drain was not completely sealed. So not only did they dig the concrete up to move the plumbing over to meet the pan, the installer did not fill in the hole and set the pan over the hole which the plumbing leaked water under the shower pan into the red dirt. BUT Reico made it good in the end. They led me to a professional installer and reimbursed me the moneys to redo the shower. At the end of this .... TODAY 4/8/13 ..... months later the job has been done well. My bathroom is beautiful! I do recommend that if you use Reico or anyone else for that matter, be sure to do a background check on the installers they are using for your job. Get references and call them! I want to prevent anyone else from having to get the job done right the SECOND time. Reico made it good in the end; Reico wanted complete customer satisfication.

Service Provider Response

We appreciate {Member name removed} honest and fair assessment. Things did not go well during the first installation but we were determined to make this right no matter what. {Member name removed} demonstrated great patience and understanding throughout and we are grateful that we were able to work together through it all to get her the bathroom she had envisioned.