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Customer Satisfaction Survey

We are dedicated to our work with the ambition to pursue excellence in what we do.
We had the same ambition for over 50 years, since our foundation. Our success is built with the passions of our technicians and their desire and determination to make the difference. We were able to make us "different" in our leadership and in our cultural background, a mix of technical culture and advanced research, always oriented to new products and solution, the reason why we put our background in a class apart.

With this purpose, we kindly invite you to fill in the questionnaire below, considering what in your opinion are, in this business, the real competitive differentials in the Company Value Proposition.MSME001 ed.6 (20/11/2013)

(1) Inadeguate (2) Short (3) Sufficient (4) Good (5) Excellent

1

2

3

4

5

Main Competitive Differentials

Technologies Capability *

5

4

3

2

1

.

Fine Blanking Premiership *

5

4

3

2

1

.

Quality *

5

4

3

2

1

.

Customer Relationship *

5

4

3

2

1

.

Service *

5

4

3

2

1

.

Global Presence *

5

4

3

2

1

.

Co-Design *

5

4

3

2

1

.

Product Range *

5

4

3

2

1

.

Competitiveness *

5

4

3

2

1

.

Catalogue *

5

4

3

2

1

.

Main Competitive Sub-Differentials

Based on above evaluations, how do you rate the following sub-differentials as the most considerable key parameters ?

Technologies Capability

Technologies-assets *

5

4

3

2

1

Wide range/Quality/Innovation of operational equipments that guarantee to exceed the most demanding technical requirements from the markets

Quick response *

5

4

3

2

1

Speed in responding to feasibility analysis and technical requests from customers; Time-to-market/ Launch/ Modification of tooling, equipments and processes

Product Range *

5

4

3

2

1

Range of tooling / part numbers available in the product portfolio

Fine Blanking Premiership

Expertise - Know how *

5

4

3

2

1

Knowledge in Fine-Blanking technology

Tooling (concept) *

5

4

3

2

1

Know-how and knowledge to design the most performing toolings in terms of quality, efficiency, productivity, etc.

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