Customer Experience Associate (Overnight)

Our Customer Experience team is the most rapidly growing team at ClassPass and we pride ourselves on delivering incredible service to our valuable members. In this role, you have the opportunity to learn the ins-and-outs of ClassPass, provide an exceptional user experience, and build up other skills in analytics, sales, copywriting, and more.

Please note: This role will be Sunday night through Friday morning during the hours of 11pm-8am EST, 9pm-6am MT.

What you’ll do:

Respond to customer inquiries via email and live chat

Identify site and app issues, and communicate properly to all internal teams

Maintain a high satisfaction rating while hitting daily targets of customer responses

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this job

Imagine you are on the customer experience team at ClassPass. Due to a snow storm, Suzy's Bootcamp is canceling the 5pm and 6pm class that night. (It is currently 10am). You have 20 customers signed up for these classes. Please write an email -- including subject line -- to notify these customers.*

Please take a quick typing test. (This is kind of fun.) Feel free to take it as many times as you'd like, and enter your best score (words per minute) below. http://10fastfingers.com/typing-test/english*