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BroadSoft Design: You Dream, We Build

Creating custom user experiences for BroadSoft service providers

Designed for Success

To succeed in today’s market, user experience is a key part of a product or service. Leading service providers from across the globe have selected BroadSoft Design as their digital partner to create superior, end-to-end experiences for their business customers.

BroadSoft Design can transform the customer experience for your unified communications offering — to unlock new revenue and customer growth opportunities for you.

World Class Companies Choose Us

End-to-End Experience

Stuffing products with as many features and functionality as possible may look good on a ‘check the box’ product marketing sheet, but it destroys the user experience at a time when products have become commoditized.

Delivering a superior user experience is the main differentiator against entrenched enterprise software vendors and niche communications and collaboration upstarts.

Your Digital Transformation — Accelerated

Are you looking to enhance the digital customer experience by leveraging mobile, analytics and cloud technologies?

Digital disruption is transforming the customer experience through: mobile-centric products, data analytics that service providers can leverage to build amazing customer-centric experiences, and a cloud delivery model that enables service providers to accelerate time-to-market for launching digital products and services.

Our Approach: Mobile-First

Are you struggling to extend the desktop unified communications experience to smartphones, tablets and other mobile devices used by today’s increasingly mobile workforce?

Mobile is now core to the DNA of how businesses communicate and collaborate, and accounts for 80% of the user experience. This means service providers must evolve their approach to designing and delivering mobile-first and mobile-centric user experiences.

We enable you to deliver highly customizable experiences that transform the mobile experience for business users. View recent case studies on how we’ve designed mobile-first UC clients for leading global service providers.

Fully Customized User Experience

Is your one-size-fits-all unified communications offering struggling to meet the specific feature and functionality requirements of your business market segments and verticals?

A one-size-fits-all approach can lead to unused features — reducing user engagement and increasing churn. BroadSoft Design allows you to tailor the customer experience based on features businesses will actually use, whether it is an SMB, large enterprise or verticals such as hospitality, government or education.