Incident Management

Starbridge is committed to providing the highest quality of care to individuals with developmental disabilities to protect them (to the extent possible) from harm, and to ensure that each individual receiving services is free from abuse and neglect. We maintain an Incident Management team which meets regularly to review, investigate, correct, and/or monitor any incidents occurring in programs that are certified, sponsored or funded by the Office for People with Developmental Disabilities (OPWDD); Residential Certified IRA Services, HCBS Waiver Services (Community and Day Habilitation, Employment, Fiscal Intermediary/Self-Directed Budgets) and Medicaid Service Coordination.

You can access written or electronic copies of these standards/policies and procedures by contacting the Quality Improvement and Corporate Compliance Director at 585-224-7242 or by email at QualityandComplianceDirector@starbridgeinc.org.