Wednesday, July 14, 2004

Simple Metrics

A Handful of Key Metrics

As I’ve written often in this space, Lean systems must latch onto a small handful of key metrics. It is not easy to arrive at these metrics. Yet, when you do, it’s like the perfect vacation spot…you ask yourself “Why didn’t I use this sooner?”

First thing this morning, my colleague Kevin pointed out to me a new metric he’s using with his team. Simple. Clear. And puts its numeric finger onto an obvious problem.