How does Sightbox choose practices when scheduling Members?

When a new member signs up for Sightbox, they tell us when they'd like to be seen and in what location. If they have a current doctor that they love, they can absolutely still see that doctor—we ask at sign up so they remember to tell us.

If the member doesn't have a current doctor, our Customer Experience team checks availability with practices in the location requested and will book with the availability that best matches the members request.