Frequently Asked Questions

Production Time

Standard production time is 5-12 working days after final proof approval. RUSH SERVICE IS ALWAYS AVAILABLE - PLEASE INQUIRE. Need your product next day? Most products are available for next day shipping - please inquire

Standard Printing Process

Print method is four color process (4CP - CMYK). Our finished magnets are approximately .025 mil material thickness with a UV gloss finish or gloss laminate finish. .020 mil and .030 mil are also available on most magnets - please inquire.

Car Magnets & Outdoor Magnets Care Instructions

Before affixing magnet to a metal surface, clean the metallic surface and the magnet with mild detergent and wipe with a soft cloth or allow to dry. Remove the magnet weekly and after rain and repeat the cleaning process. Do not wash your car with magnet affixed.

FOB Point

Factory. All shipments to California may incur applicable CA taxes. Standard handling & insurance charges apply per box. Drop ship available for $8.00 in increments of 250.
We are not responsible for damages incurred during shipping.

Less than Minimum Order

Tolerances

Terms and Conditions

All claims, questions and issues of product concern(s) and/or discrepancy must be made in writing via USPS registered mail within 30 days of receipt of product(s) for consideration and evaluation. NO EXCEPTIONS. Please address all correspondence to: Customer Service Manager.

Rush Orders

Call factory to discuss a specific ship date. We will accommodate rush requests whenever possible at no additional charge. You may need to upgrade freight to 2nd day or overnight. Changes in method of shipping MUST BE requested in writing.

Spot Color Matches

Factory prints to match the Pantone® Color Bridge chart. Pantone® color matches are $50. We DO NOT PRINT to match ink jet or laser printed colors. Exact color matching IS NOT AVAILABLE in four color process (4CP).

Packing Slips

Off The Wall Magnetics does not provide packing slips, although we will use customer supplied packing slips at no extra charge.