Answering machine does not record new messages

Although you enabled the "Record messages" mode for the FRITZ!Box's answering machine, the answering machine does not record any messages. Callers cannot leave messages and hear the greeting "Hello. No one is available to answer your call at the moment. Please call again later", for example. FRITZ!Fon displays the message "TAM memory full!".

Cause

Either no more memory is available or the maximum number of messages has been reached.

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Deleting messages

Delete old messages. If you enabled automatic email forwarding, then you can opt to have messages automatically deleted from the answering machine after they have been forwarded.

2 Turning the telephone off and then on again

The following steps are only necessary if you are using a FRITZ!Fon:

Hold down the end call key (red handset) to turn the telephone off, and then turn it on again.

3 Connecting a USB storage device to the FRITZ!Box and configuring it

If a USB storage device is connected to the USB port on the FRITZ!Box and you have enabled it for the answering machine, then the answering machine can record up to 254 messages. If you do not connect a USB storage device, then we cannot guarantee a minimum number of messages that can be recorded or a minimum recording length:

Connecting a USB storage device to the FRITZ!Box

Connect the USB storage device to the USB port on the FRITZ!Box.

Note:The FRITZ!Box supplies USB devices with a total of up to 500 mA in accordance with the USB 2.0 specification. Use a USB hub with its own power supply (active USB hub) to connect devices that require more power to the FRITZ!Box.