Photoshop CC: Can't save a GIF

I have created a GIF in Photoshop CC. The tutorial I have always used tells me to "save for Web". This doesn't work anymore. And it says "legacy" next to Save For Web. When I choose Save for Web, Photoshop says "Error. This operation cannot be completed." Help! How can I save my GIF? Thanks!

Yes, I get the error message when I choose that task. I am running Photoshop CC 2018. I'm using Windows 10 Home. I have 6 photos of a basketball player dunking a ball that I am trying to create a gif with.

Hi there, was having the same issue. Try rendering the video. You will find this option in the corner of your timeline window. Once you click render video, select the folder you'd like the video to be saved into and then press render .. done :) you should now to be able to easily access your clip.

I have tried the File>Save As but it goes right to saving to my computer. I never see a CompuServe GIF option to save as the file type. Yes, I've trashed my preferences. Restarted my computer too. Yes, I've saved as a GIF in the past. Thanks for your help, David. I sure hope we can figure this out!

File > Save As should give you a chance to change the name of the file before saving. In that same dialog, you can also change the file type to CompuServe GIF. If you'd like, we can do a web-hosted screen-share and I could walk you through it.

I have also struggled to create a GIF (using Photoshop 2019 on a Mac – mac OS High Sierra). I followed the official tutorial and I every time I manage to click on Save for Web, but then Photoshop freezes. (There are only 7 layers of jpegs – I'm not working with a massive number of images!) On the occasions that the Save for Web dialogue box does pop up the poor, stressed out preview never loads and I cannot save anything because I get an error message: The operation could not be completed.

Thanks for the detailed answer and sorry that you're running into this. Not that it solves your problem, but I, personally, save animated GIFs of my kids probably at least once a week on my Mac, so I guarantee this DOES work usually. It sounds like there's something messed up with your installation of Photoshop.

I'd START by ruling out what we can. Try creating an image that's 10 pixels by 10 pixels. Add a couple of solid layers and animate that. Does it save? If yes, then likely the file you're trying to animate before is too large or requires more resources than your machine has. If no, then there's probably something wrong with your installation and you should UNINSTALL and then Reinstall. That said, and this is just a thought, before trying to reinstall, go to Preferences > Performance and UNcheck Use Graphics Processor at the top-right. The relaunch PS and re-try. This will rule out your video card.