Handling all Operational activities with in adherence to companies compliance.

• Ensure all work flow in line with the TAT and minimize customer wait time.

• Undertake audit of various task assigned as per the audit calendar within the target time, Timely, accurate, concise and effective documentation of audit reports on exceptions observed during the course of audit, Ensure qualitative and effective performance in all areas of audits undertaken.

• Identify issues between front-end and back-end systems, research problems, and communicate with appropriate areas for correction.

• Close books at the end of month and prepare income, inventory, and balance sheet reconciliation.

• Interface with Risk Control and provide necessary reports to ensure adherence to company risk policy requirements.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases