Carrollton Self Storage LLC Complaint - Complained to the BBB and City of Carrollton (GA)

CARROLLTON, GEORGIA -- On 4-30-2010 I contacted the business to reserve a 10x10 storage unit and was told prices and that a reservation was confirmed. When I went on 5-17-2010 to make payment and begin moving in the business owner informed me that the reservation had been lost. He gave three different reasons for this: 1. His son gave it away, 2. He forgot to write it down, and 3. The computer erased the reservation. In exchange he agreed to allow me to rent 2 5x10 units which would've been the same amount of space. Unfortunately there were items in both of these units and he couldn't tell who they belonged to. The owner told me that he would sort out the mishap and that I could come back later that day to sign the paperwork and that he'd put my code into the computer to allow me to begin moving. When I went back at 430pm (he is supposed to be open until 5) he was not there. I went back a second time this morning and was informed he'd given my second reservation away because I didn't come back yesterday before he closed. I attempted to speak to him and defend the fact that he'd closed prior to his stated office hours he began to get belligerent and rude. He informed me that he didn't like my "attitude" and began to yell at me. A second customer came in the office and began to defend me as even the second customer could tell there was a problem with the business owners attitude. In response to this the owner yelled to my defendant "who are you supposed to be" even though he had no clue who the new person was. The owner than said "lets start over" and told me he closed early yesterday because his daughter had a child. He also told me again that he didn't like my attitude and found my voice whiny and that he didn't want to rent to me. I looked over at the second customer to get his reaction (which was shock at what the business owner had just said). As soon as I did this, the owner through his hands up and said, "you're rude and whiny and I refuse to rent to you. Get out and go somewhere else."

Very fair complaint and not obviously a guy who runs his business very well. (although an argument could be made against that since he apparently had the units all full.
Nothing illegal though, so don't waste time with complaining to the city. Even the BBB is questionable since technically, you never did business with him, which may very well be a blessing for you. Good luck finding an alternate place.

Posted by trp2hevn on 2010-05-18:

I agree with Slimjim on this one. It may be a blessing in disguise. Imagine the problems you may have had later on down the road.