Adobe Analytics , Adobe Experience Manager & LiveCycle

Archive for August, 2011

If you are a user of Customer Experience Solutions and need any help/information about Customer Communications , Please post your queries or issues and get immediate responses from experts on CC user forums

At times users may encounter the below error message with Title “Error – Server.Processing” and message “An error occured while fetching configuration”.

When the above message is shown on Correspondence Management Manage Assets UI screen , It could be due to either of the following two things :

Experience Server is not properly configured with a Document Server or

Experience Server is unable to communicate with the configured Document Server

How do I check if Experience Server is properly configured with a Document Server ( Issue # 1 above )?

1. If Experience Server is running on the same machine where Document Server is run in turnkey mode [ JBoss using default ports] no additional configuration is needed to be done by user , Experience server configurations include URL to connect to Document Server running on same machine using default JBoss port

2. If Experience Server is running on a different machine than the machine that runs Document Server or If Experience Server needs to use Document Server running on JBoss using non-default port of any other supported application server like WebLogic or WebSphere then follow below steps to check the configuratio

If you are thinking of why should we configure Experience Server with a Document Server?

Correspondence Management needs ADEP Forms or Output running on Document Server in order to preview or submit any letter and to kick off any post-process if attached to the letter after letter submission

Refer to more detailed install docs on official Adobe help documentation for configuring Experience Server with Document Server.

Document Server : All the services related to documents and process (of earlier LiveCycle) are now part of ADEP Document Server

Experience Server : All Solutions (applications) and content are part of Experience Server [ Solutions like CM & ICR used Alfresco based Content Services to store all the content in earlier versions , now they use Day’s [now part of Adobe] CRX content repository to store all the content]

Architecture diagram :

For more information on understanding ADEP architecture refer documentation

What is Correspondence Management : Procedures established for systematic dispatch, receipt,filing, storage, retrieval, and disposition of communicationrecords. (source www.businessdictionary.com)

The Customer Communications Correspondence Management Solution (part of Adobe Digital Enterprise Platform ) streamlines personalized correspondence creation and management. It is an enterprise software for B2C , B2B , G2C applications. It can be used in wide array of industry sectors like BFSI and Government.