As I was waiting in the Doctor's office the day after Christmas I accidentally overheard a conversation between the desk employee and another patient on the phone.

Employee: "Ma'am the Doctor's office will be closed for the next few days due to the snow storm headed into town. Would you please choose a date to reschedule? Would sometime next week be fine?

I could hear the patient on the phone getting upset and not wanting to change her appointment.

Trying to be as polite as he could, the employee began again: "But ma'am when you show up this week for your appointment no one will be here because of the snow storm."

I then heard yelling from the woman on the line before she abruptly hung up. The employee shook his head in disbelief. Trying to make his day a little better I said, "You would think after Christmas people would have a better attitude."