Service functions of Production Support, GL, Parameters, Development and ATM support. Support functions of Process Development and Improvement Group (PDIG), Quality Assurance Group (QAG), Service Excellence Group(SEG), IT Infra Group, Service Delivery Support group (SDS) and HR-Training function.

Appraisal Description

Last Day of Appraisal Onsite:

Sep 18, 2017

Appraisal Expiration Date:

Sep 18, 2020

Appraisal Method Used:

SCAMPI V1.3 A

Model Information:

CMMI-SVC v1.3

Sampling Summary

Sampling Factors:

Location (Not Relevant: The operations are carried out from a single location and there is no question of location-wise processes.)

Customer (Not Relevant: A standard set of services are offered to all the customers and there are no customer specific processes.)

Size (Not Relevant: A standard set of services for all customers. These services are collectively delivered to all customers. The size parameter does not have any effect on the processes.)

Organizational Structure (Not Relevant: The support functions are common to all the service delivery departments. The processes are not influenced by the organization structure. There is a separate department for each of the five types of services that are offered. This is identified in the 'Type of Work'.)

Type of Work: Five types are services are offered.

Sampling Factor Values:

Production Support (Type of Work): Monitoring the bank operation applications and services uptime and taking corrective action as and when these go down.

GL (Type of Work): Setting up and Maintenance of Chart of Accounts for the banks.

Parameters (Type of Work): Setting up and changing the business parameters such as interest rates for the banks.

Development (Type of Work): Making changes to the software application to cater to the change requests and new feature requirements.

ATM Support (Type of Work): Supporting the banks for keeping the ATM network up and running.

Subgroups:

Production Support: Monitoring the bank operation applications and services uptime and taking corrective action as and when these go down.75 People, 1 Basic Units - Production Support

GL: Setting up and Maintenance of Chart of Accounts for the banks.23 People, 1 Basic Units - GL

Parameters: Setting up and changing the business parameters such as interest rates for the banks.9 People, 1 Basic Units - Parameters

Development: Making changes to the software application to cater to the change requests and new feature requirements.50 People, 1 Basic Units - Development

ATM Support: Supporting the banks for keeping the ATM network up and running.19 People, 1 Basic Units - ATM Support