Microsoft hiring Support Engineer

The Support Escalation Engineer (SEE) position is encompassed in the Escalation Services Model, which includes the SEE, EE and Senior EE roles. A SEE is expected to perform the following responsibilities and have the qualifications listed below:

Company Name: MicrosoftPosition: Support EngineerEducation: Any GraduateExperience: 0 to 5 yrsLocation: Bangalore

Responsibilities:
Proactively take ownership of cases and develop detailed action plans. Be a point of escalation of difficult cases
Expected to participate in a 24×7 CritSit rotation
Interact with Escalation Engineers on a regular basis to escalate cases and to assist in any required troubleshooting
Timely submission of bug reports and design change requests through the QFE process.
Work directly with Development to resolve issues in a timely manner
Provide feedback to the Business Unit to help with the Supportability effort
Create/ Review advanced technical content including KB articles, whitepapers, training documents, technical triages, etc
Be a leader in product readiness
Consult and mentor SE’s on cases and their development plans
Available to travel to a customer’s site under short notice and work remotely
Routinely interact with Support Engineers and Tech Leads to provide action plans for the most difficult cases
Provide assistance on issues from multiple sources (Cases, email, newsgroups)

Contacts:
This position has contact with managers and engineers, account managers, Microsoft developers, program management, other support vendors, and corporate customers.
Qualifications Recommended:
The ideal candidate will have the following:

Background
MCSE or MCDBA or MCSD certification
Strong communication skills and demonstrated ability to communicate effectively with customer/ executive level management
Atleast 2 years of demonstrated experience in working with Enterprise Customers with business critical issues.
Support Skills
Demonstrated ability to handle technically challenging and politically hot customer situations, including the appropriate use of available resources
Demonstrated ability to communicate effectively with development on complex technical issues
Very strong problem solving and troubleshooting skills
Technical Skills – General
Solid understanding of Windows Operating System and Programming Concepts
Hands- on experience in reading and interpreting product source code to resolve customer issues
Debugging skills are essential
Ability to identify known bugs or issues based on a stack trace or user dump
Understanding of how to use available debugging tools such as Windows debuggers or Visual Studio to analyze user dumps
Technical Skills – SQL Server
Broad working experience with SQL Server
Deep technical knowledge (at product internals level) of SQL Server in at least one of the following areas (depth knowledge in all areas within 3 months in the role):
SQL Server Data Recovery
Troubleshooting Performance issues
Troubleshooting Access Violations, Hangs, and advanced run- time error scenarios
Replication and Clustering

Company Profile:

Microsoft. Come as you are. Do what you love. We’re a global company, located in over 100 countries,but we often act like a startup. We do software – but we also do hardware, services, research, and community outreach. We work hard, but we value work/life balance, and each of us defines what that means to us. So why not explore what we do, where we do it, and what life is really like at Microsoft? You just might be surprised.