Tag Archives: customer experience

Many people are telling you how to bring a better Customer Experience. With new technology or better marketing many aspects of the Customer Journey can be improved. But I strongly advice you focus first on preventing a Bad Customer Experience!

SAP is taking the aim at Salesforce and Adobe by improving the Customer Experience capabilities of Hybris and rebranding it to SAP C/4HANA CX. More and more consumers in the Netherlands order products online increasing the revenue of Ecommerce rapidly. What are the top reasons for consumers to not choose a webshop? And what will happen […]