Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I ordered a Garmin Street Pilot C320 GPS Navigator from PCRush.com. The GPS unit arrived in a timely manner. It did not work. I called PCRush.com and was told to fully charge the unit. I did. It still did not work. I called PCRush again to tell them it did not work. They told me to call Garmin for warranty repair.

I called Garmin. The customer service rep asked for the serial number on the unit. He then informed me that the unit I bought as new was actually reconditioned. I called PCRush.com to ask what I should do.

PCRush.com told me that they charge a 15% restocking fee for returned merchandise and I would have to pay for the return shipping. I told them that I refused to accept a 15% charge to restock a broken, reconditioned item.

I retuned the GPS on December 10, 2008. I did not send in the required return form. To access the form I would have had to click on a little box saying I agreed to the 15% restocking fee. I did not agree to this very unfair charge for the return of a broken product. I returned the unit with just a letter stating the problem with the GPS and my expectation for a full refund.

I did not hear from PCRush for almost a month. I knew the GPS had arrived since I shipped it UPS and could track it.

I disputed the charge on my credit card and contacted the Better Business Bureau. I am sure that selling a reconditioned item as "New" is illegal.

Today, January 9, 2009, I got an email from PCRush saying that my credit card had been credited the amount I paid for the GPS minus the 15%.

I will continue to attempt to get my 15% charge even though it is not a huge amount. I am sure that PCRush assumes that customers will be so happy to get any money refunded that they will forget about the 15% restocking fee.

Be forwarned. This company is dishonest. There are many glowing reviews online about PCRush.com. Read ALL reviews. Many are similar to the one I am posting. Most complaints seem to involve refurbished GPS units.

Meanwhile, I went to Target and bought a Garmin GPS for $179. The next day it went on sale for $119. I went back to Target with my sales slip and they instantly refunded the difference to my credit card. The GPS turned out to be much less expensive than the one I bought from PCRush.com and it works!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.