Camera won't turn on

Low Charge

Dead Battery

If it still doesn't turn on, the battery could be dead, in which case you should replace it! Click here for our guide on how to replace the battery!

Circuit Board Issues

It could be that your circuit board is broken or isn't connected properly, in which case you will need to go in a check it out to see if you need to replace it or just fix it. Here is a guide on how to replace it.

Camera won't charge

You've plugged it in, but the camera doesn't show any signs of charging

Bad Charger

Your charger may have gone bad or one of the connectors may be damaged. Try using/buying a new charger. You can find one here.

Dead Battery

If it still doesn't charge, the battery could be dead so you need to replace it! Click here for our guide on how to replace the battery!

Bad Charging Port

It could be that your camera's charging port is broken or dysfunctional. Here is a guide on how to replace the port!

Incompatible SD Card

Faulty SD Card

SD cards can sometimes be faulty, preventing the camera to turn on, in which case, you need a new SD card.

The SD card sticks out of the camera, or doesn't lock into place

For some reason, the SD card isn't going in all the way

Not Pushed in Far Enough

Maybe you’re just not pushing it in far enough. Use your fingernail to really get it in there, until it clicks into place. But do be careful, you don't want to break anything.

Blocked Slot

If it still won’t go in, there may be something blocking it, in which case, you need to clean out the card slot, either using our tools here, or by using just a little compressed air specifically for cleaning electronics.

The camera isn't reading the SD card

You're taking photos but the photos aren't going on your SD card

Bad SD Port

It could be that the camera just can't read the SD card because the SD port is faulty. Here is a guide on how to replace it!

Circuit Board Issues

It could be that your circuit board is broken or isn't connected properly, in which case you will need to go in a check it out to see if you need to replace it or just fix it. Here is how!

The batteries do not last very long

Every time you go on an adventure, your fun is cut short because your camera dies, no matter how much you charged it

Old Battery

The battery might be old and may not hold the charge for as long, in which case you would need to replace it! Click here for our guide on how to replace the battery!

The camera is not responding

No matter what buttons you push, your camera isn't responding

Reset

Hold down the Power/Mode button for 8 seconds to reset the camera. It saves all of your content and settings and powers off your camera

Circuit Board Issues

It could be that your circuit board is broken or isn't connected properly, in which case you will need to go in a check it out to see if you need to replace it or just fix it. Here is how!

Your pictures turn out disfigured

Your pictures are perfect except for maybe one section on every one of them

Dirty Lens

It could be that some particles or water vapor somehow got inside the case, and mucked up the lens. All you have to do is go in and clean it! You can clean it safely with this!

Scratched Lens

The lens could be scratched, in which case you need to replace it! Click here to find out how!

Your LCD screen doesn't show anything or is cracked

You can't tell what setting the camera is in because the LCD screen is dysfunctional

Disconnected LCD Screen

It could be that your LCD Screen was just disconnected so before you drop some cash to replace it, you can make sure that the connector is still in place.

Broken LCD Screen

The LCD screen could be cracked or completely broken, in which case you can replace it. Click here to find out how! Parts can be found here.Note: The Hero 3 LCD screen is the same as the Hero