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Great stay except.....

Pros
1.Room: Nothing fancy but it is spacious and clean. Barhroom design is quite outdated but still acceptable and beds are comfortable. Room 401 balcony "view" is - the roof... Over all 4/5
2. Food: Great.. and price is not too expensive. Also love the fact that they serve most dishes with lots of fresh vegetables. Probably fresh from their farm.
Buffet breakfast is also good. Quite a number of choices from american to filipino breakfast( tocino, pancake, french toast, pork, etc) 4/5
3. Parking: We check-in on a sunday so there's lots of parking space..5/5
4. Pool : average size . Some creativity with additional water features would be great.3/5
5. "Mini zoo" and playground . Nice additional attration for kids. Would be better if animals were roaming freely. Would give the place a more nature feel.3/5
6. Staff: great friendly staff almost comparable service when we visited pearl farm. Very courteous and would greet you everytime you cross path..Life guard (Chito) is very friendly and thanked us for visiting the place, he goes extra mile to attend to your needs, he even gave us candle while dining near the pool to shoo away some hovering flies... Waitress (Aira) very accomodating and great service, very polite. Doorman, room boys and other staff always ready to greet you with a polite smile. I was surprised thay my 8 y/o son even wrote a note before we left for the great...Pros1.Room: Nothing fancy but it is spacious and clean. Barhroom design is quite outdated but still acceptable and beds are comfortable. Room 401 balcony "view" is - the roof... Over all 4/5

2. Food: Great.. and price is not too expensive. Also love the fact that they serve most dishes with lots of fresh vegetables. Probably fresh from their farm. Buffet breakfast is also good. Quite a number of choices from american to filipino breakfast( tocino, pancake, french toast, pork, etc) 4/5

3. Parking: We check-in on a sunday so there's lots of parking space..5/5

4. Pool : average size . Some creativity with additional water features would be great.3/5

5. "Mini zoo" and playground . Nice additional attration for kids. Would be better if animals were roaming freely. Would give the place a more nature feel.3/5

6. Staff: great friendly staff almost comparable service when we visited pearl farm. Very courteous and would greet you everytime you cross path..Life guard (Chito) is very friendly and thanked us for visiting the place, he goes extra mile to attend to your needs, he even gave us candle while dining near the pool to shoo away some hovering flies... Waitress (Aira) very accomodating and great service, very polite. Doorman, room boys and other staff always ready to greet you with a polite smile. I was surprised thay my 8 y/o son even wrote a note before we left for the great service. He does that everytime he enjoys our stay. 4/5

Cons:1. Reception counter staff : One of the most terrible reception staff i have ever encountered. If it was only one person id probably understand. But all 3 or 4 of them were total failure when it comes to guest service. We came from manila and was really tired of the travel , we arrived a little early (around 1pm) and took my chance to ask the reception desk if we can do an early check in.One staff said theres no avalible room and check in is at 2pm. ( ok..we knew its 2pm. We just asked just in case room is already avail. It happens sometines with other hotels). Btw, she said this in a not so pleasant way. ( parang , gusto sabihin ang aga aga pa eh). We'll at least they could said in a nice way sana. Anyway, i knew check -in is 2pm so we just waited near the playground. I came back at 1:50pm thinking its only 10 minutes and my two kids already wanted to change clothes and take a nap. Still i was informed to wait at exactly 2pm . (They seemed annoyed that i came back still 10 minutes before 2.So.. we...More

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Stayed: February 2017, traveled with family

Ask deta1976 about Hotel Kimberly

6 Thank deta1976

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded March 5, 2017

Dear deta1976,

Thank you very much for your detailed feedback. We really appreciate this as it allows us to see what we are doing right and where we can improve. I'm glad you had a good stay except for the guest reception service you experienced. For this, I must apologize. Rest assured, we have taken your comments seriously and are investigating the matter closely. I hope this doesn't detract you from staying with us again in the future. I assure you I will do everything I can to make sure this does not happen to you or any of our guests again.

Sincerely,Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Hotel Kimberly Tagaytay did not disappoint- it's a great venue for team building and conferences.

The staff are alert and responsive to your needs. The facilities are in good working condition, the reception area and the rooms arr spacious. the breakfast spread above average, the food is delicious. highly recommended for both business and leisure gatherings.

Stayed: February 2017, traveled on business

Ask milesgc about Hotel Kimberly

Thank milesgc

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

TagaytayKimberly, General Manager at Hotel Kimberly, responded to this reviewResponded February 27, 2017

Dear milesgc,

Thank you for your feedback. I truly appreciate it. i'm very glad to see you enjoyed every aspect and look forward to having you return again in the future.

Sincerely,Natalie Ng

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The rooms are ok, although the bathroom needs some maintenance ( tiles off and dated)The staff was very helpful and polite unlike the management unfortunately.It was very noisy at night so I couldn't sleep. The hotel location is far from the centre if you don't have a car and being a woman on your own there is nothing to do.I would not recommend this hotel.

Stayed: December 2016, traveled solo

Ask qumbarra about Hotel Kimberly

2 Thank qumbarra

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

TagaytayKimberly, General Manager at Hotel Kimberly, responded to this reviewResponded February 27, 2017

Dear qumbarra,

I'm sorry you didn't like the management? Please let me know more about your experience by contacting me here on Tripadvisor or thru email at natalie.ng@hotelkimberly.com. It is extremely rare that we have solo travelers in our hotel. Were you part of a group event? For future reference, we do have complimentary shuttles that take our guests around popular Tagaytay stops. Otherwise our location (less than 3km from the ridge) usually makes for a more tranquil stay for guests while still being accessible to the rest of the city.

Regards,Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Hotel Kimberly provides the best staycation for families with kids. You need not venture outside of the hotel grounds because of the complete set of activities they already have in place that families can enjoy. They hotel truly understands what family staycation is about. A++ for the great service and amenities.

While they can improve on the selection of food in their menu as well as ensure that all food served during breakfast is hot, our overall experience in Hotel Kimberly was great.

Stayed: February 2017, traveled with family

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Ask armayo about Hotel Kimberly

1 Thank armayo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

TagaytayKimberly, General Manager at Hotel Kimberly, responded to this reviewResponded February 27, 2017

Dear armayo,

Thank you very much for your review and the A++ rating! Wow, that is truly a compliment! Rest assured, we have brought your comment on food temperature to our Chef and this will be addressed.

We look forward to seeing you return again in the future.

Sincerely,Natalie Ng

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

First of all, the booking I made for a superior room, doesnt quite fit the picture shown in their website. Apparently, as the front desk would tell me, the picture in their website for the superior room is for another upgraded room which is more pricey that what I got. I demanded that it is false advertising to put a picture which is far different from what we should be getting. They offered for a room upgrade when we went back during the evening.

I appreciate the room upgrade they gave me though.

But in my observation, their rates being charged are not reasonable compared to the room you will get.

In my original room for superior, the room is too cramped. they use cheap materials in the room. Water they offer you is only coming from filtered water which is refilled only in a glass bottle. They use cheap china TV brand, with a very small size of 15" only. The doors of the CR isnt working well. You may even get trapped, just like what happened to my wife. The CR looks very old, and the smell of the room also smells old.

On my room upgrade, its the same, for a very big room which has 2 queen sized beds, they only use a very small TV screen of 28" TV which will give you a hard time watching movies. Toiletries seem incomplete. No cotton buds, comb. They only provide soap and shampoo,. Their complimentary sandals is too thin,. Its like being on bare feet. Hotel room isnt carpeted.

The CR on the other end also has problems. The door wont close well. You will get stuck in it, because the knob has a problem. Their Toilet bowl doesnt flush well. Should you have a lot of bowel being made, it might even overflow, because the flush is too low to go down the drain. Their bidet also is poor. They use poor material, and is too short.

Overall, for the same rate, I would recommend other hotel to go instead which is much upscale. It doesnt come cheap ( their price), and for the service, I expect better service, especially that it has trip advisor's traveller's choice award.

Room Tip: dont get their superior room. You will be disappointed. Too cramped.

Stayed: February 2017, traveled with family

Sleep Quality

Rooms

Service

Ask jasonerwingo about Hotel Kimberly

5 Thank jasonerwingo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded February 22, 2017

Dear jasonerwingo,

It is with regret to see that you found your stay not up to your standards. Tripadvisor awards are selected based on reviewers' feedback and we have consistently been selected as a result of our focus on making our guests' experience truly happy here. I'm sorry you did not agree with the majority of them.

Superior rooms come either as Superior Twin Room or Superior Queen rooms on our website as do the other room categories. Even so, to avoid misleading potential guests like you, we have already fixed the pictures. This was a mistake I do apologize for and thank you for pointing it out. I trust you were satisfied with the complimentary upgrade to premier.

Hotel Kimberly would like to gradually increase its own contribution towards a greener environment and part of this initiative is to reduce plastic consumption through the provision of filtered water in glass bottles in the guest rooms. We are aware that not all guests would like this hence bottled plastic water is still available in our minibar.

Any amenities you may not have with you can be reached by calling our housekeeping and our Engineering team will immediately attend to all maintenance requirements. Upon seeing your review, we did a walk through your room to validate the claims and did not find anything out of order. I should also point out that we have no 15" or 28" in the entire hotel. All rooms have the same 32" flat screen TV.

If you have any further concerns, please do not hesitate to contact me here.

We wish you the best in your future travels and hope you are able to find a hotel acceptable to your standards.

Regards,Natalie Ng

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I have stayed in this hotel for quite a number of times since 2012 and as always, our family had a great time. There was never a dull moment. You get to relax and unwind with your family it offers a wide array of activities that you and kids will enjoy. The staff is friendly and the rooms are clean. The kids love the game room, the outdoor playground, and the mini farm, most esp the rabbits (you get to feed them). There are a lot of free activities on weekends that other hotels do not offer. Breakfast is superb. Even without the view of the Taal Lake, its lush greenery and quiet location makes it one of the best reasons why we keep coming back year after year. Staying in this hotel will surely make you want to go back to Tagaytay again and again. Kudos to your staff and God Bless. Thank you for making our pre-Valentine celebration unforgettable.

Stayed: February 2017, traveled with family

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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask Teresa F about Hotel Kimberly

1 Thank Teresa F

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

KimberlyGM, General Manager at Hotel Kimberly, responded to this reviewResponded February 22, 2017

Dear Teresa F,

Thank you so much for your lovely review - and for returning again and again since 2012. It truly is the highest form of compliment. It is our pleasure to serve you and we hope you create many more unforgettable memories at Kimberly!

Sincerely,Natalie Ng

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.