Topic not covered?

Trying to Publish - with the free trial

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Dean Lyle

Started a topic Thu, 26 Jun, 2014 at 11:06 PM

I just created my first scribe and I would like to publish it so I can send it into my company as a prototype. However, when I click publish and select the file icon on the far left to create a video, I get a message that "cannot export to file with the trial version". I ahve WMV and 640 as my settings. What am I missing?

I also cannot save it ot PPT or YouTube. When I choose those options, it just leaves me a blank screen and says "preparing video information" but doesn't do any thing.

I hope someone can help.

thanks

Dean

Ian Howlett

On Fri, 27 Jun, 2014 at 12:08 PM

Hi Dean

This is a restriction for the trial - once you go Pro you can save to your local machine.

Note that there is a known issue with the current release whereby some scribes will not render to WMV. This is also the format that Youtube and Facebook renders use.

Please check all of the known issues regarding rendering your scribe. If you're still stuck, and you'd like support to take a look, please save to your online folder and give us the name, or export the scribe to file and save it here for the community to help with.

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Dan Harvey

On Mon, 30 Jun, 2014 at 12:46 PM

Hi Ian,

On the VideoScribe website on the "Free trial" page, it says under "What's in the free trial?" that you can "Share your videos – witness their impact", but I am having the same issue as Dean. I really need to be able to share my first video with my managers to get sign-off on upgrading to Pro.

Thanks Joe. My problem now is that it won't let me log into my YouTube account. My Channel is properly set up and my log in details are definitely correct, but it is saying my user name or password is invalid.

Same problem, 'for some reason, cant upload'. I am logged in to my YouTube channel and everything is set, I dont know why its not uploading. I am on trial account and want to see how a video looks on YouTube. Please help.

you'll can save your scribe work file online and tell support the name of it if you want specific feedback.

-Mike (videoscribe user

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laura moreno

On Sat, 25 Apr, 2015 at 3:52 AM

HI , IM HAVING THE SAME PROBLEM , I'M TRYING TO EXPORT THE VIDEOSCRIBE THROUGH YOUTUBE AND FACEBOOK , ALSO AS A WMV and 640 FILE , BUT BECAUSE I HAVE THE TRAIL , I CAN'T ......THIS WAY I WONT BE ABLE TO SHOW TO MY COWORKERS HOW THE VIDEOSCRIBE WORKS ... AND WE WONT GO ON PRO ... SO PLEASE HELP ME EXPORT THE FILE ...I REALLY NEED IT

PS: IN THE FIRST TUTORIAL https://www.youtube.com/watch?v=QP_Q9_YZWHU HE SAYS THAT IT IS VIABLE TO EXPORT THE VIDEO AS WMV and 640 FILE SPECIFICATIONS ,YOU SHOULD CORRECT THAT OR YOUR GIVING THE WRONG IMPRESSION TO THE PEOPLE

Matthew Cook

On Mon, 27 Apr, 2015 at 10:22 AM
Admin

Hi Laura,

Sorry that you are having a problem exporting your scribe. Please save the scribe to your online directory (cloud icon), open a support ticket, let us know the name of the scribe and we can take a look for you.

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Dewi Fadilah Ulfa

On Fri, 1 May, 2015 at 1:13 AM

hi, i have same problem. i can't export my video through youtube and Facebook. i can login to my youtube account, but in the middle of the process it stop. i have to start from the beginning. all night long, i've tried to try export but it always fail. please help me, i'm on my trial.