Lifts & Escalators

Total Quality Management

The Directors of Butler & Young Lift Consultants Ltd are committed to a policy of Total Quality Management throughout the Company activities, ensuring that the professional service quality satisfies the specific contractual obligations of our Clients together with the standards of quality specified in ISO 9001.

The nature of our activities places particular emphasis and demands on the experience and expertise of the staff employed. High levels of responsibility and reliability are associated with all aspects of our work and a commitment to continual professional development and training exists to ensure that all our staff are suitably qualified and equipped to meet these requirements.

Our Quality Plan ensures that the Company has sufficient resources for all phases of the works to meet the scope of the contract and that the monitoring of service quality is undertaken in compliance with the requirements of the Butler & Young Lift Consultants Ltd Total Quality Management System. This lays down Management and Contract Review procedures, Design Control and Review procedures, all of which are monitored by the internal Butler & Young Lift Consultants Ltd Total Quality Manager and are subject to external audits by the Third Party Certification Authority.