Educational Technology & Service Management

Classroom Technology and University Events Support
Classroom and Instructional Technologies provides consultation, design, and installation services for adding or upgrading electronic instructional equipment to classrooms located on the Kent Campus. We also provide maintenance on all equipment that we install. We are also responsible for all institutional display and P.A. services for the Kent Campus.

Course Management (Blackboard Support)
Course Management provides services to faculty, students and staff for teaching and learning by integrating tools and technologies into their courses. The Course Management group provides phone and email support for faculty using Blackboard. We provide one-on-one consultation to faculty who wish to design and facilitate their Blackboard course. Course Management also conducts group/department training for faculty to meet their specific needs.

Educational Technology application support group develops and supports solutions that can help you with your integration of education technologies and applications into all aspects of teaching and learning. In addition to working with you to develop specific course applications, we also create applications that assist you in creating and delivering your own educational materials. We also develop and support applications such as support KSUtube (ksutube.kent.edu) for delivering streaming video and the KSU Presenter (presenter.kent.edu) to create Power Point type presentations with audio.

IS Administrative SupportIS Administrative Support facilitates the financial and human resource needs of the division. Working collaboratively with the division’s departments, our office provides financial, employment, and administrative services. IS Business Services is responsible for financial planning and management for the division, including accounting and budgeting, financial analysis and forecasting, internal billing, and review of purchasing activities for adherence to university financial policies & procedures.

IS Human Resource Services is responsible for the coordination of recruitment and hiring procedures, providing current employment statistics, maintaining accurate employee records, and assistance in evaluation and classification of new and existing positions.

Service Management

Customer Support
Customer Support provides all of Kent State's campuses with 24/7 technology support and communication, including phone support, online support, and multiple in person walk-up technology support locations. We also update knowledge articles, resolve tickets, monitor quality of tickets, conduct training and also advertise and create division communications.

Federated Desktop Support
We provide efficient, responsive, and courteous IT support to faculty and staff, and we provide leadership in planning for the effective use of technology. Find your local support person at support.kent.edu/localsupport.

Enterprise Support & Applications Services

Application Services
Application Services provides development services related to enterprise software across the organization in a timely manner. The Enterprise Applications team supports Banner and other software and databases used at the overall university level. We maintain the delivered software and create custom processes and features requested by our functional client areas. The main skills used by this team are PL/SQL, Pro*C, Unix scripting, Groovy, and Grails. We support Oracle, SQL Server and MySql databases.

Business Intelligence
The Business Intelligence team provides solutions for reporting, document imaging, and letter generation. Along with supporting the systems, the BI team produces high level reports and document imaging applications.

Application Support (Training Resources)
The Application Support Group develops and delivers training to University employees on applications developed and support by the Information Services division. Training professionals will work with clients to develop training materials that address the specific needs of the target audience. Training can be delivered using numerous methods: traditional classroom with trainer, online web-based with trainer, online self-help tools, printed guides and cheat sheets and online videos.

Project Management Office
The Kent State Project Management Office (PMO) provides effective planning, coordination, and management of information technology projects across the university. The PMO also includes a team of Business Systems Analysts that are responsible for gathering project requirements and ensuring the outcome of the project meets the needs of the business.

Web Presence
The Web Presence department manages the University's enterprise content management system (Drupal) and the online Web portal (FlashLine). Its development team also develops rich-internet-applications and mobile applications to meet our institution's diverse needs. Our mission is to provide an enhanced Web and mobile experience to the Kent State University's constituents by developing user-friendly software applications. Technologies include C#.NET/ASP.NET, Java, Groovy on Grails, MSSQL, MYSQL and Oracle.

IT Infrastructure Services & Support

Client Infrastructure
The Client Infrastructure Group has responsibility for the design and implementation of end user computing devices and accompanying software, as well as email and collaboration products at the university. Areas of work include the university’s Active Directory and desktop management systems, disk encryption and Office 365 and Google. We work closely with field services teams at all eight campuses to ensure a consistent, secure and reliable end user experience across the university.

Server Support Group (Maintenance and Engineering)
The Server Support Group is responsible for designing, deploying, and maintaining a secure, reliable, and robust platform for the university’s core critical information resources. We provide both commodity services that meet the every day needs of our customers as well as highly customized solutions for very specific projects or needs. Experienced engineers will provide a professional consultation and design experience as well as solutions that meet your project and budgetary goals. Areas of expertise include servers, storage, virtualization, cloud computing, directory services, performance, and high availability. Supported server platforms include current versions of Red Hat Linux and Windows operating systems.

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