Tag Archives: Gas

As you know Customer Service is right up there with fun, family and humor for me. Sometime ago I posted on what was probably the worst customer service ever in my experience.

Customer Service

Westjet has always been my number one Customer Service standard. Every word they advertise is absolutely true and you can bet if I had any skills they could use, they would be my employer of choice. It is true ownership and it shows in the service they deliver. It is the standard I have come to embrace in Customer Satisfaction.

Today as I was leaving Hamilton to return home after my week as Queen I noticed the volume of gas in the tank was iffy for the hour-long journey. Now there was one service station between my destination, and me – the dreaded Husky. The very same station I had posted on some weeks ago as having the worst Customer Service ever. Sure I could have gone an extra block but if there is one thing I am consistent about in my life it is laziness. So I gritted my teeth and pulled in.

Imagine my surprise when a man came running, yes running, to my car. “What can I do for you? Would you like me to check your oil, or tire pressure, or wash your windows?” All with a smile and enthusiasm and making me feel like I was his only concern on this sunny day.

I told him I was paying by Visa and should I go inside. “No Ma’am you stay right there I will look after it for you.”

You have no idea how thrilled I was. I am always uncomfortable saying anything negative about anyone, exes, bosses, and meanies of any sort. I have no idea why the change but I do know that at Mohawk and Ottawa in Hamilton Ontario..

Like this:

To My Disney Crew, ..1) The Firetrucks are gone 2) it wasn’t my fault
From the Queen of Hamilton

Dear T &H & G1 & G2

I know how good you must feel having left on Saturday for all things Disney and making me the Queen of Hamilton.

Bree has been delightful although she misses you guys. She sleeps beside my bed each night quite contentedly. I have not had to lock the cats downstairs at all. They came up the first night, poked their heads around the corner, figured they had missed the Rapture and disappeared.

Bree, powerful Yellow Lab that she is takes walks without dragging me along the road by the leash. By last night the cats decided that if I was the only game in town they would come up and socialize. Once I read them the proclamation that I was Queen of Hamilton they reverently genuflected and were fine. I woke up at eight-thirty this morning with Bree snoozing away on the floor and at least one cat in the bed. Fortunately it is a huge bed so there are no territorial disputes.

Bree has had only one time out in her cage. And that WAS territorial…Last evening she and one of the cats (I still don’t know which of the wee white beasties is Jack and which one is Jewels), got into a dispute. All I saw was a blur of white and one giant yellow circling the room around and up, on sofa, walls and chairs. So Bree ended up with a ten minute penalty in the box which she took without pouting following which all was well.

This morning I needed to make a quick run to Kitchener for a bag I had forgotten which contained essentials…primarily shoes, books and makeup. Bree was secure and happy in her cage. I had a quick lunch with B&J, retrieved the bag and headed back. Fortunately the streets on this holiday weekend were barren..just the way they should be when I am driving.

As I was about to turn onto your street I suddenly braked because a police cruiser was blocking the street. All I could see were Firetrucks (3), police cruisers (4), and several hydro trucks. All smack dab in front of your house. Unsure what to do I stopped a woman and her children scurrying from the scene. She said someone had cut through a gas line and they evacuated part of the street.

I rapidly reviewed my morning actions through my computer like brain and decided I had nothing to fear. I would not have to make a run for it, going on the lam. Besides I had to get the doggy out of the cage.

Parking my car a block down I strolled along approaching the house. I talked to a couple of police and the fire fighters in their gear…sigh..uh but I digress.

Turns out your neighbor across the street at 32 was rebuilding his front porch and cut through the gas line. The gas itself had dissipated and any resultant bodies removed.

So you see all is well. Bree and I are on the patio this sunny afternoon and the cats are..doing whatever it is they do. Everything is normal and the winds have carried the noxious gases elsewhere.