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This is the worst hotel we have ever been to, our room had no working lights in it, and is was very dirty! We decided not to stay in this hotel, the lady at reception was very nice and helpful and told us that she agreed with our opinion of the rooms, and told us the we would be refunded...

My family and I visit Universal Studio's Halloween Horror Nights (HHN) together with my brother's family every year around mid October. We live on the central Florida East Coast, about 1 hour from the park so a hotel is optional. This year we decided last minute to stay at a hotel, during our visit to HHN so we went on...

The customer service it's terrible, we make a reservation and when we came to check in there wasn't room. They found a room and the A/C no working, the bed was nasty it had a lot of garbage in the floor. Please someone do something with this place, for sure we don't coming back here.

Got this reservation through Orbitz and I will NEVER book through them again... This place is deplorable!!! Had to evacuate from Hurricane Matthew, call trying to get shelter for my family and our pets... 4-5 hrs to ck in; very very rude workers; first floor was flooded; rugs were bunched and had bleach spots all throughout this dump; dog/cat feces...

How to leave town for the Hurricane Matthew booked from Thursday thru Saturday AM.Waited 6 1/2 hrs to check in . Asked for a $60.00 deposit and &8.99 for each day to park there and Food in the morning that was a joke. First room toilet was broken Husband opened the lid water all over him then the shower did...

We came from Merritt island fl due to the evacuation from hurricane Matthew. This was the only hotel left that would take pets. We arrived Thursday at 10:30 am they charged everyone 25.00 extra for early check which is understandable,they swiped our credit card three times for 3 different amounts to pay for the room,we were quoted 283.00 for the...

We drove two and a half hours to get there and were told the reservation I paid for a month in advance was nowhere to be found. Tried to tell me I had to pay for another room. After 2 hrs of fighting with the hotel staff and the tickets at work ppl we get our room. Then they ask...

First off, we check in and have to pay a 60$ deposit and then they refuse to give us a receipt to prove our deposit payment, we are then as we are sitting on the beds someone entered our room with no knocking or anything, just let themselves right in. Go to get a soda and its burning hot from...

We booked the hotel for one night only, we weren't expecting a 5 star accommodation by any means. After booking we started reading trip advisor reviews and got very worried.
Check in was ridiculous, over 1 hour just to get checked in! The woman behind the front desk was alone and barely spoke English. There were other employees walking around,...

it needs a total revamp .... i wouldnt stay untill every thing was done..... hall carpets needs replacing with tiles ...pool needs major remakeover...pool furniture needs replacing.... whole hotel needs a compleat paint job..... carpets in rooms need replacing or replaced with tiles..... the air conditioning units are in the room so excess water from them goes onto the floor...

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I-Drive Grand Resort & Suites Orlando, Florida

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