Each year, BBB receives calls after the holidays from upset consumers who are stuck with items they cannot return. This holiday season, BBB wants to remind consumers to know their rights before making a purchase. BBB offers this advice on returns/exchanges:

BBB Wise Giving Alliance urges donors to give thoughtfully and avoid those seeking to take advantage of the generosity of others. Here are “Ten Tips for Giving with Confidence.”

1. Thoughtful Giving: Take the time to check out the charity to avoid wasting your generosity by donating to a questionable or poorly managed effort. The first request for a donation may not be the best choice. Be proactive and find trusted charities that are providing assistance.