A new “Support
shortcuts” module is available on the “Support home” page
that provides users with quick access to fixes, service requests,
product documentation, problem resolution, and installation and
upgrade information.

Communities
enhancements

A
new “Recent community activity” module replaces the former modules on the “Communities” tab.This
new module presents social media information, including recent
activity from Twitter, blogs and wikis and forums/user groups for the
user's active products.

Product
selection enhancements

Product search automatically
displays matching results after 2 characters are typed into the search
box. Search results are updated as more characters are entered.

Document
tags and ratings

In
previous releases, authenticated users were able to utilize the
social tag feature on a subset of documents. With this release,
authenticated users are able to use social tags on all technical
support documents.

Once signed in, users are able to add a tag to a page. They can also view
the tags that they have created for that page using “My tags” or
to view all the active tags for that page using the “All tags”
link.

Users can
click a tag in the tag cloud or tag list to see a list of pages
tagged with that tag. Users are also able to select “Search
all tags” and enter a tag in the search box to find pages with
that tag. (A semicolon should be used as the delimiter when
searching multiple tags.)

Note: Tags meeting the following criteria will be ignored
a) There is any occurrence of semi-colons, commas, greater-than, less-than, double-quotes, tilde, left and right square brackets or Japanese half-space characters
or
b) The tag starts with a period, colon or back-slash

Similarly, users are nowable to rate all technical support documents.

The average rating is calculated and displayed for each page.

Search
enhancements

Users are able to
filter search results by social tags.

Additional helpful
search tips are provided for searches that return no results.

Note: The search terms
entered in the search box are used to search against the title, URL, keywords and content of all support pages. The search engine does not search other data associated with those pages, like user-supplied tags or document type, that are displayed in the left column filters on the search results page.

Mobile
enhancements

The “My service
requests” feature has been optimized for mobile devices.

New “Notifications”
subscriptions are supported for a subset of products.

For those products not
yet supported for subscription in the mobile interface, users can use for the full site to subscribe.

Direct
access from ibm.com/support for additional locales

Previously, users in the
following locales were directed to country specific support pages
when accessing ibm.com/support:

India - English

Taiwan - Chinese
(Traditional)

Belgium/Luxembourg -
English

Belgium/Luxembourg -
French

Belgium/Luxembourg -
Dutch

Netherlands - Dutch

Singapore - English

Thailand - English

Vietnam - English

Vietnam - Vietnamese

Malaysia - English

Philippines - English

Indonesia - English

Hong Kong - English

Egypt - English

Austria - German

Sweden - Swedish

Finland - Finnish

Norway - Norwegian

Denmark - Danish

Anguilla - English

Antigua and Barbuda -
English

Aruba - English

Bahamas - English

Bangladesh - English

Barbados - English

Grenada - English

Guyana - English

Pakistan - English

Dominica - English

Montserrat - English

Jamaica - English

Trinidad and Tobago -
English

Saint Vincent and the
Grenadines - English

Turks and Caicos Islands
- English

Costa Rica - Spanish

Croatia - Croatian

Czech Republic - Czech

Greece - Greek

Saint Kitts and Nevis -
English

Saint Lucia - English

Netherlands Antilles -
English

Bermuda - English

British Virgin Islands -
English

Cayman Islands - English

Sri Lanka - English

Suriname - English

Chile - Spanish

Colombia - Spanish

Paraguay - Spanish

Peru - Spanish

Mexico - Spanish

Uruguay - Spanish

Venezuela - Spanish

Ecuador - Spanish

Argentina - Spanish

Bolivia - Spanish

These users are now
taken directly to the Support Portal when accessing the technical
support site from ibm.com.

General
Comments:

Enhancement requests
implemented in this release include:

8916/333672 – Make
downloads easier to find

8746/8747/333512 -“Search All Support and Downloads" is the default search choice. If browser cookies are enabled, the value selected will be saved for the next visit to the Support Portal.

Known issues:

Search does not function for any
query strings containing double byte characters.

Authenticated users who keep their
search results page open for more than 10 hours will be signed out
and prompted to sign in again.

Filtering search results by tag is unavailable in the Internet Explorer V8 browser.

Search does not respond for anonymous users using Internet Explorer who
have previously visited the "Service requests & PMRs" page during
their session.

The
“Service requests & PMRs” tab has been enhanced. The
following functionality has been added:

view
and search current Service requests

open
a new service request

view
and update service request profile information

view
service request messages

manage
authorized users and business partner information

Previously:

Current:

Users
will also find a cleaner interface. Several components have moved on
the page.

Links
for service requests for hardware, PC support, countries and recent
acquisitions have been moved to the left column.

Previously:

Current:

“Before
submitting a request” links have also moved.
Previously,
the “Before submitting a request” module appeared in the center
section of the page.Now,
a link to this module appears in the left column of the page, and on
November 29, 2012, this module will be found on the Troubleshooting
tab of the Support Portal.

Until
November 29, users can access the following links to obtain “Before
submitting a request” information: