Technical Support--Medical Equipment - United States

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Description

Belimed is one of the leading global suppliers of innovative cleaning, disinfection and sterilization solutions for Medical and Life Science. We have almost 1,200 employees in 10 countries who have been working tirelessly for over 40 years to provide our customers with absolute confidence in sterile processing solutions. Our U.S. headquarters are located in Charleston, SC which is consistently voted one of the best places to live and visit in the world.

Your tasks

Belimed is seeking business-oriented Technical Customer Services Representative to support our growing service operations team. This position will coordinate the service group’s field resources to deliver exceptional service to all Belimed customers. The Technical Customer Service Representative will play an integral role in the service organization's conversion to active dispatch and service coordination in SAP.

Please note, this is not an IT related Tech Support position, this is on sterilizers and washers.

How you will impact Belimed and our clients

Schedules, communicates and provides updates to customers regarding current requests for service & scheduled maintenance

Manages customer expectations & commitments in a professional manner

Responsible for communicating pertinent service information and scheduling the responsible field positions to assure all service activities are accomplished, ensuring a clean hand-off of responsibility and expectations

Serves as link between customers and service staff to assure responsiveness

Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders

Maintains the schedule (work, vacation, time off, etc.) for all of the field personnel

Communicates the service activity on a daily basis to management and other field organizations as necessary

Supports the department’s after hours on-call program providing “First Response” support within 30 minutes

Supports the Field Operations group by providing “backup” parts ordering capabilities