neteller account disabled

i am a verified user of neteller and its been 1 week since my neteller account got disabled. I am not getting any deposit option and it got disabled right after i deposited some money. I got the confirmation from them in mail that the amount was successfully deosited in my mail but it shows as declined in my deposition history. i have contacted them but they ask for my bank statement which is not possible to give recently. please help.