Zendesk Guide

Zendesk Apps Marketplace

indicates the app is available for Zendesk Chat.

indicates the app is available for Zendesk Support.

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Cx MOMENTS ()

Cx MOMENTS is an AI text Analytics specialist that turns open text into actionable insights. Cx MOMENTS Machine Learning and Natural Language Processing solution analyses text from Tickets and Live Chat sessions. It helps you discover the specific topics your customers are requesting help about, helping your organization understand costs drivers as well as resolution and satisfaction drivers. Use these insights to optimize digital self-service, improve their back-end processes, and better train their support agents for the customer queries that are coming their way. Rank customer care agents against topics and success metrics, and help you spot which agents need training to handle specific types of queries.

LoginRadius Customer Identity and Access Management ()

LoginRadius gives you centralized customer data with a single identity across all of your digital assets. Build unified customer profiles and deliver a connected experience across all of your web and mobile applications to boost customer retention. With the LoginRadius app for Zendesk, quickly and easily view user data from LoginRadius while working on Support tickets to give your agents all the information they need to know about the people they are helping.

Pertwo ()

Pertwo is an e-commerce platform that helps you quickly and easily build a webshop that connects to your backend office systems. With the Pertwo integration for Zendesk, you can see relevant sales information related to the customer who submitted the ticket to better be able to serve your customers.