Really enjoyed our stay here, we were in double room and slept fine even though we were in the room closest to common areas. Staff were friendly and helpful and good atmosphere. Kitchen needs improving. BBQ on Sunday was yum.

Breakfast was really nice. Our room was in back of hostel separate to main hostel and it was cold at night and bed was hard but we moved second night and was much better. They also don't provide airport shuttle like they say on the advert for the hostel. It was main reason we booked the hostel but we only found this out after we paid the deposit.

The best beds ever! So comfortable and bed gets made each day for you. Only thing is we arrived early (5am) on day of check in and were told that there were no beds! We were willing to pay extra charges. We found out around 1pm that day that yes there were beds available and we could have been well rested.
Also they tried to charge me twice for the same towel.

We stayed here before our trip to Amazon basin and again after and we stayed in the hotel part of hostel so was quieter than the central part. The staff were great, got our clothes back from laundrette in perfect condition and also I was allowed used a separate room when we came back from rurrenabaque and I was extremely sick so appreciated that. We also were able to store our bags in hostel when we went off to amazon.

We stayed here for night before our trip to Salt flats but as we didn't book with them in the end the staff didn't really bother with us. Breakfast was fine, and bed was comfortable and we were warm enough at night.

The thing about paying extra in local currency is untrue no other hostel in chile looks for this and it is only for chilean people and not for TOURISTS! We looked at staying an extra night but were told room was booked but were still able to book room again on hostelworld. Breakfast was good, nice selection of fruit and bed was really comfy. Kitchen needs improving.

Staff were absolutely lovely, they went out of their way to help us. I liked the separate kitchen areas. Floor in kitchen needed cleaning but there was a big group of people in our area and possibly they had made the mess. Would stay again.

I liked this hostel, we stayed one night in loveshack was small bit cold so we moved second night to double and paid the extra 10dollars to do so was nice that we were accommodated. Free breakfast is great, choice of breakfast cereals and plenty of bread. Free soup and popcorn yummy too. Would stay again.

Good place to stay, kitchen and facilities were all clean. The only downside was girl in our room turned off heating second night we were there and it was minus 8 outside, no fault of hostel but be good to have remote in central location in room. I would stay again.

AWFUL! The lockers in our room majority had broken doors. Our room was located at the back of the building &each night until 4am the nightclub outside can be heard, felt like I was trying to sleep in a nightclub! The front desk staff were ok but some of the people working for free were some of the rudest people I have ever met, only cared about partying and eating the 'free' dinner each evening. Working for free eat all the dinner. Toilets & kitchen not clean, no clean clothes to dry dishes.

Hi Deirdre - I am so, so sorry to read this feedback and feel terrible we couldn't have fixed this problems during your stay. We last week had a huge deep clean on all bathrooms and the kitchen as you're absolutely right, these were not clean enough. Our maintenance manager is currently going through every room as many lockers are damaged which we're doing our best to get up to standard as soon as possible. I have also addressed the meal issue with our hostel helpers as this isn't good at all.

We stayed for two nights in room outside, it was warm as had two heaters but there was something in the roof at night could have been a bird or squirrel, not sure, it didn't come into the room and staff did say they would investigate. GHD and hairdryers were a plus. Fridges need to be cleaned out and additional fridge would be good too.

Staff were a bit rude when we checked in seemed like we were disturbing them...?! Walls are paper thin so all the music and noise from downstairs could be heard quite clearly in our room right until about 5am which was not so noise. Light and socket at each bed was good.

Thanks for your review. Walls are concrete but windows are not double glazing so that could have been where the noise was coming in. We are a very busy hostel so our staff members can have a lot on at once. We always get great reviews about our customer service, so sorry to hear you did not receive the same. All the best with your trip.

Good hostel, staff really nice helped us out with tips for skydiving and tongarrio crossing. Rooms are warm and drink is cheap, good selection of dvds to watch too. The only downside is the kitchen which has no oven and could do with new plates, cups and cutlery. I think the reason though is because other guests take them as there are signs up asking people to not do this. Would stay here again.

I really liked this hostel, Robyn was lovely and went out of her way to make us feel welcome and helped us the following day with directions and places to see. The hostel has a really homely feel to it, and beds were comfortable and clean. Bathrooms spotless too. Would definitely stay here again.

This hostel would have been a lot better if they didn't let young children stay, being woken up by 4 children running up and down the hallways screaming and shouting at 7am and still running around at 10am was not exactly nice. Beds were clean, kitchen needs improving, staff were nice. Best thing is the chill out area and array of films and games.

We stayed here for the full moon party and met some of the greatest people also staying at the hostel. We were packed into a room with four other bunk beds all beside one another (and no gaps between) and no protection from insects and no air conditioning. We paid for air conditioned room but never got it. I was covered in bites from the sofas in the front room where the dogs lay around most days and sleep on at night.
We had great nights there but again purely because we made great friends.

Liked this hostel, they organised a brilliant tour guide and tuk tuk driver for tours. The food took a while to come in the restaurant but they were very busy. The room was clean, bathroom was clean and was good value for money. Would stay here again.

Stayed here for four nights and had nice relaxing time at hotel. Staff were so helpful, friendly and made sure we were ok at all times. I hurt my knee and they accommodated me as best they could. Also breakfast was very good!!

Myself and my boyfriend stayed here for two nights, they organised our trip to halong bay and had number of different
Options to choose from. They also helped us with booking overnight sleeper train. I dropped my phone in water and guy in hostel was so helpful getting me big bag of rice to help soak up water.

We really liked staying here, we originally booked for two nights and then ended up staying for four. It's only a small bit out from more central area but only a very short walk away and restaurants shops etc in this area were better value for money. Owner was lovely and other staff also.

I stayed at this hostel for one night with my boyfriend and I have never seen a dirtier place. The floors were filthy. We arrived in the room to find no towels and the so called clean sheets covered in long black hairs. The breakfast the next morning we got two little pancakes that we queued for around forty minutes to get. There are way nicer hostels to stay while in Toronto.