Why we behave and communicate like we do (habits we have formed).
The process of communication incl. the barriers or influences.
Different types of behaviour, including passive, aggressive and assertive.
Key ingredients, skills and tools for effective and assertive communication.

Anyone is welcome who would like to know more about these areas and build on their skills for effective communication.

Facilitated by Jessie Monck, Development Consultant, Centre for Personal and Professional Development