"With nearly limitless scale, and being deployed through Aspect's market-leading Voxeo cloud infrastructure gives Zipwire clear competitive advantages compared to other solutions in its class," said John Amein, vice president of product management at Aspect, in a statement. "These features address the primary concerns startups and smaller companies face operating and servicing contact centers by offering unlimited upward and downward scalability, giving them the ability to create a service footprint that puts them on par with larger corporations."

Zipwire is currently in use in select early customer deploymentsand is expected for general availability in January in the U.S. and Canada, and a global rollout starting in the second quarter, 2014.