Get your Internet Reload at your favourite stores!

Things have gotten much more convenient for our Digi Prepaid users! Reload your Internet with softpins that you can get from your favourite convenient stores ! Get the new seamless Internet reload now with a simple one step activation.

Q3. Customer purchased the internet reload. What are the steps to activate the internet?

A3. Reload using the PIN given via UMB or MyDigi

- UMB : Dial *123*16-digit pin# and press Call

- MyDigi : Go to Reload > Pin, key in 16-digit pin and tab “Reload”

Q4. Upon successful completion of reload what is the account validity being granted to customers?

A4. Upon completion of reload, customer’s account will be granted the following validity:

- RM 3 – 24 hours

- RM12 – 7 days- RM15 - 30 days- RM35 - 30 days

Q5. Can customer perform multiple internet reload at any point of time?

A5. Customer may purchase multiple internet reload at any point of time. However, if customer’s account validity is longer than the internet validity, customer’s account validity will not be extended. For example: Customer’s account is expiring on 16th April 2019 and customer’s perform RM15 internet reload on 1st March 2019, customer’s account validity will not be extended.

A6. This error message is only applicable to customers who try to perform another internet reload when there is still active internet reload in the account. Customers can only perform the internet reload after the current internet reload expired.

Scenario: Customer successfully redeemed the RM10 – 8.5GB internet reload on 1st September with validity until 8th September. However, customer perform another internet reload on the 5th September. Customer will receive the error and can only perform the additional internet reload on 8th September

Q7. Can customer purchase internet reload in MyDigi and at the selling stores at the same time?

A7. Yes, customer may purchase this offer in MyDigi and at any of the stores offering the internet reload at the same time.

Scenario: Customer purchased the offer in MyDigi on 1st September. On 2nd September, customer may purchase the similar internet reload at MyNews.com

Q8. What happens if I purchase the RM3 internet reload after the biGBonus 1GB daily time band (e.g. 8pm)?

A8. As the RM3 internet reload is valid for 24 hours, you will get to enjoy the biGBonus 1GB on the day of purchase or on the following day, as long as it is still within the 24-hour time frame.

Scenarios of Different Purchasing Times

biGBonus Usage

1

Customer purchases it at 11am

The customer can use the biGBonus 1GB from 1pm – 7pm on the same day

2

Customer purchases it at 3pm

The customer can still use the biGBonus 1GB from 3pm – 7pm on the day of purchase. If there is still remaining unused quota, the customer can continue to use it from 1pm – 2.59pm the following day.

3

Customer purchases it at 8pm

The customer can use the biGBonus 1GB from 1pm – 7pm the following day.

Q9. I am not customers of Digi Prepaid LiVE, Digi Prepaid BEST, Digi Smart Prepaid, Digi New Best v1 andDigi New Best v2 plans, how can I enjoy the RM15 and RM35 internet reload?

A9. To enjoy the RM15 and RM35 internet reload, you have to perform a change of plan via *128*1*4# . However, subscribers will loose existing internet plan subscription and buddyz/kawanku registered.

Q10. I am not customers of Digi Prepaid LiVE, Digi Prepaid BEST, Digi Smart Prepaid, Digi New Best v1 andDigi New Best v2 plans. What happen if I perform RM15 and RM35 internet reload?

Things have gotten much more convenient for our Digi Prepaid users! Reload your Internet with softpins that you can get from your favourite convenient stores ! Get the new seamless Internet reload now with a simple one step activation.

Check out the list of participating convenience stores here:

Convenience Store- 7Eleven- 99 Speedmart- Happy Mart- KK Mart- Mynews

Hyper Mart- AEON BiG

- Cold Storage- Giant- Jason’s- Mercato- Tesco

Petrol Kiosk- BHPetrol- Caltex- Petron

- Petronas- Shell

Others- Maybank- Watson

Once you have purchased your Internet Reload softpin, here's how to use it:

Via UMB code Alternatively, you can also use your softpin and reload via the MyDigi app.

MyDigi app

How to Check Quota via UMB Code

How to Check Quota via MyDigi App

Got a question? Find out more in the FAQs below:

FAQs - Internet Reload @ Organized Trade

Q1. Will customer receive any credit for the internet reload?

A1. No, customer will only receive RM0.01 credit with validity of the respective internet pass.

Q3. Customer purchased the internet reload. What are the steps to activate the internet?

A3. Reload using the PIN given via UMB or MyDigi

- UMB : Dial *123*16-digit pin# and press Call

- MyDigi : Go to Reload > Pin, key in 16-digit pin and tab “Reload”

Q4. Upon successful completion of reload what is the account validity being granted to customers?

A4. Upon completion of reload, customer’s account will be granted the following validity:

- RM 3 – 24 hours

- RM12 – 7 days- RM15 - 30 days- RM35 - 30 days

Q5. Can customer perform multiple internet reload at any point of time?

A5. Customer may purchase multiple internet reload at any point of time. However, if customer’s account validity is longer than the internet validity, customer’s account validity will not be extended. For example: Customer’s account is expiring on 16th April 2019 and customer’s perform RM15 internet reload on 1st March 2019, customer’s account validity will not be extended.

A6. This error message is only applicable to customers who try to perform another internet reload when there is still active internet reload in the account. Customers can only perform the internet reload after the current internet reload expired.

Scenario: Customer successfully redeemed the RM10 – 8.5GB internet reload on 1st September with validity until 8th September. However, customer perform another internet reload on the 5th September. Customer will receive the error and can only perform the additional internet reload on 8th September

Q7. Can customer purchase internet reload in MyDigi and at the selling stores at the same time?

A7. Yes, customer may purchase this offer in MyDigi and at any of the stores offering the internet reload at the same time.

Scenario: Customer purchased the offer in MyDigi on 1st September. On 2nd September, customer may purchase the similar internet reload at MyNews.com

Q8. What happens if I purchase the RM3 internet reload after the biGBonus 1GB daily time band (e.g. 8pm)?

A8. As the RM3 internet reload is valid for 24 hours, you will get to enjoy the biGBonus 1GB on the day of purchase or on the following day, as long as it is still within the 24-hour time frame.

Scenarios of Different Purchasing Times

biGBonus Usage

1

Customer purchases it at 11am

The customer can use the biGBonus 1GB from 1pm – 7pm on the same day

2

Customer purchases it at 3pm

The customer can still use the biGBonus 1GB from 3pm – 7pm on the day of purchase. If there is still remaining unused quota, the customer can continue to use it from 1pm – 2.59pm the following day.

3

Customer purchases it at 8pm

The customer can use the biGBonus 1GB from 1pm – 7pm the following day.

Q9. I am not customers of Digi Prepaid LiVE, Digi Prepaid BEST, Digi Smart Prepaid, Digi New Best v1 andDigi New Best v2 plans, how can I enjoy the RM15 and RM35 internet reload?

A9. To enjoy the RM15 and RM35 internet reload, you have to perform a change of plan via *128*1*4# . However, subscribers will loose existing internet plan subscription and buddyz/kawanku registered.

Q10. I am not customers of Digi Prepaid LiVE, Digi Prepaid BEST, Digi Smart Prepaid, Digi New Best v1 andDigi New Best v2 plans. What happen if I perform RM15 and RM35 internet reload?