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Over 2,698 reviews forHenderson Internet Service Providers from people just like you.

B

"We have been very happy with the service, it is actually the only provider that offers high-speed internet in our area. The technician came out immediately when" ...More we called to set up and was very efficient and helpful.

-Deanna G.

F

"It took me about a year to discover why I had an incorrect charge of
about $750, get them to recognize that the charge was incorrect and
finally reverse it." ...More They kept giving me different reasons and they promised over and over again to reverse the
charge before finally doing it.

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With 82 percent of American adults using the Internet, and the number bound to rise, having a reliable connection at home is more important than ever. Follow the tips below to help pick an Internet service provider (ISP).

Internet Provider reviews in Henderson

A

Rating

“

The install was free and their service is $78 per month. They got here on time. They cared about their work, polite, efficient, quick, and came during their 2 hour window of showing up. They came 2 days after I signed up.”

- Teran W.

F

Rating

“

The last visit was scheduled for Friday, 24 Jull 2015 between 8am and 8pm. The tech failed to show due to high work load and customer service rescheduled the visit for Saturday. I waited all day (once again) and the Tech failed to show again. When I called customer service I was told it would be 3 more days before a Tech could come out to repair my ...More service. This is after over a month of intermitted to no TV, Internet or phone.”

- Dwight C.

A

Rating

“

The Technician showed up within the appointment window, asked where we would like our modem, set up the internet service, answered all my questions and was out the door in less than thirty minutes. He set up my privately purchase router as well and was very professional. So far, no hassle with charter in eastern

.”

- Anthony S.

F

Rating

“

For some inexplicable reason it took a 2 hour call to cancel my service. Then I got late payment notice and called back. They told me my service had not been cancelled. I spent more time on the phone. I sent letters to customer service at their headquarters and to billing. No one ever responded. I continued to get late notices. I sent another letter ...More to headquarters customer service and billing. Again no response. In these letters I detailed phone calls, Internet speeds etc. This went on for several months. Finally I stopped trying to get them to cancel service. It was a nightmare. Then I got a collection notice. I decided to do what I should have done initially and contacted the ohio attorney general. I sent them copies of the letters I'd sent to twc. Within a week I heard from customer retention at twc. They wanted to make things right. I wanted to cancel my service and was assured it would be done. Next month I received yet another bill stating my account was past due. I called again and finally the service was cancelled. My service was started in 2011 and finally cancelled late 2014- early 2015.”

- kim F.

F

Rating

“

had issues with business line - attempted to get resolution via phone help line - when that didn't work service tech appointment made. 2 different tech's arrived, neither could resolve issue. Dropped service and went with Verizon”

- Daniel W.

A

Rating

“

They are alright. They work with me and I would give them a B+ or A-. They are a little bit expensive. Nothing has gone wrong and they have not drop signal. They work with me on my bill if I am a couple of days late.”

- Eric S.

B

Rating

“

I had contact three months ago. They charge $79 for the internet and the phone. We like the reliability of the service. If I had no problem, I would stick with them.”

- Jacqueline C.

C

Rating

“

They don't know what they're talking about. Most of the time, their loads could get things fixed. They are always crowded at the store if you try to go in. I would give them a C or a D. If there was a valid change that I could make then I would do it but there's really not. we've checked into it. I will stay with them because I have ...More to. All the time the cable go out and then they'll say it must be me and you do everything they say and it still doesn't work and then you call them again and they tell you that they'll just do one thing there and then they do something and it fixes it. They're really the only game in town that is at all affordable. We got the best deal possible comparing everybody in the area. They're the cheapest people around. You get what you pay for in this area. I'll use them until there is a reasonable alternative. They fix whatever it is, it's just you have to keep getting to them and it's frustrating.”