Personalize your Familus. Choose your TV Bonus, we have them for all tastes!

Questions about your pack?

You can find all answers here!

Promo: from 01/02 through 31/03/2019. Monthly discount so you pay €49/month for 3 months for your Familus pack, regardless of the TV bundle chosen. Thereafter, you pay the normal price. Not compatible with other promotions, except for the joint offer of a smartphone with a mobile subscription and the DataPhone option.

Webdeal: only valid when ordering online. Receive a €10 discount for 3 months on the monthly price of the pack. Promotion valid until 31/03/2019 for any new internet subscriber who opts for a Familus pack.

Bonus film: 1 movie/month from an exclusive selection by Proximus. When the rental is activated, the movie is available for 48 hours. An unused free movie from a given month cannot be carried over to the next month.

Free Calls International: Fix to fix and to mobile to EU, USA and Canada, and to fix only to Morocco and Turkey (for the complete list of countries: proximus.be): evening & weekends: 2,000 min/month, after that and during peak hours: €0.25/minute + connection charge of €0.1143/call. Cannot be combined with certain options. Not valid for calls to premium numbers. Maximum 2 options per customer.

Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www.proximus.be/internetpolicy.

Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home depends on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. To discover the surfing speed in your home go to www.proximus.be/internetspeed.

Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.

Bonus film: rental of 1 film / month to be chosen (available 48 hours after activation) from an exclusive selection of 12 films. Click on the button "On demand" of your remote control, then on ‘on demand’, ‘films’ and ‘my bonus film’. The selection is adapted regularly. A film that is not used in a specific month is not carried over to the following month.

TV Bonus: content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. Netflix: Where Netflix is added as favorite TV bonus, the price of the pack is an extra €1.04 per month. Follow the instructions set out on our website www.proximus.be/iwantnetflix to activate your Netflix subscription. The Netflix subscription fee will be included in your Proximus bill/invitation to pay. Proximus TV offers technically simplified access to Netflix via the decoder. The Netflix subscription is separately cancellable at any time. Netflix price plans subject to change. More info: www.netflix.com/termsofuse. The default subscription includes access for 2 screens. On demand : 1 screen (€2 less/month) or 4 screens (€3 more/month). It is possible to sign up until February 2019. Proximus reserves its right to prolong the offer or stop it before.

Calling without counting the minutes:

Free Calls: unlimited usage for private use only and in accordance with the General Terms and Conditions of Proximus.

Free Calls National: unlimited calls to landlines in Belgium. For personal use only, in accordance with the General Terms and Conditions of Proximus. 1,000 minutes to Belgian mobiles during off-peak hours. After that, Phone Line rates apply. Calls during peak hours to a fixed or mobile number in Belgium: €0.79/call incl. VAT. Cannot be combined with other options granting discounts on national calls. Not valid for calls to premium numbers (07x, 09xx, except for calls to and from the PhoneMail service). Maximum 2 Free Calls National per customer.Off-peak hours: Monday to Friday from 5 p.m. to 8 a.m. and all day on weekends and public holidays.Peak hours: Monday to Friday from 8 a.m. to 5 p.m.

Free Calls International: Calls to fixed and mobile numbers (max. 2,000 min/month) to most European countries² as well as the United States and Canada, and to landlines in Morocco and Turkey during off-peak hours. After that, the per-minute price applies: connection charge of €0.1143/call , and €0.25/minute to landlines and €0.55/minute to mobiles. Option valid only for the fixed phone on the Phone line. No more than 2 options per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.List of 39 foreign countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland + Morocco, Turkey, Canada and United States.

Proximus TV: for more information on the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv.

TV Replay: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available in TV Replay on Proximus TV and the Proximus TV app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.

Proximus TV application: offer valid in Belgium for all Proximus TV customers with a MyProximus account on the Proximus fixed or mobile networks, in a zone with Wi-Fi or 3G/4G coverage, via terminals such as tablets, compatible smartphones and laptops. However, the Proximus TV guide is accessible to all Internet users in Belgium.

Wi-Fi Hotspots: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Access to the Wi-Fi Hotspots service is included in Familus and can be activated via www.proximus.be.

Free installation: free installation by a technician (value: €59) for new Familus customers.