I have to say that I LOVE these shoes! But, it took me 3 weeks to get them when shipping said only 5-7 business days.. it took close to 15 business days with the super savings shipping method. I had problems with customer service not answering my questions properly concerning the shipping when I asked why it was taking so long. They kept sending me the same email with the tracking number and links to track the shipping, which I couldn't figure out how to get them to work until a few days before they arrived. I tried to message them on facebook and they told me to contact customer service via phone or email.. so pretty much useless. But, as soon as they arrived, they were in perfect condition and they look exactly like the picture and I am very happy with my purchase! Also, they are true to size and fit well.