FAQ – CLOUD

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Welcome to Biztexter Frequently Asked Questions.

Our team works hard to keep the communication flowing and solving your issues. We do not expect to make everyone happy all the time, but we try. The best way to contact us is by emailing support@biztexter.com or clicking on the Help Button located in the lower right-hand side of your screen. Set up a scheduled call with one of our Customer Service Representatives today https://biztexter.com/contact-us/

Biztexter!Let us introduce ourselves to you –who we are and what we do. All about us. Click Here!

Clouds Top Ten OR SO

Lets Get Started!

Are you ready to GET STARTED TODAY. Let us talk about you. You need to answer the following questions.

How many contacts do you have?

How many times per month do you send to them?

How many replies do you expect back?

The level you need will depend on the type of campaign you are setting up. If you are sending out a call to action that takes your contact to a web link or a pre-recorded message you may not be using as many auto replies and responses.

The easiest way to estimate your needs is to take the number of contacts you have times the number of times per month that you will be sending a text out. For example, you have 5,000 contacts sending 2 times per month would equal 10,000 messages per month. We will multiply that by 4 and suggest approximately 40,000 credits.

Best option for you would be our monthly subscription package of

37,500 or 50,000 credits

If you are only sending an info message with no expected response then you can safely choose our monthly subscription package of

25,000 credits

Please check with our Sales Reps if you have any questions and if you want to save additional money, ask for the latest coupon codes.

I cannot log into my account. Help Me!

If you are having issues logging into your account, please check to make sure that you are logging into the account you want. We have separated your texting and billing accounts for your convenience and safety.

Texting Account: www.cloud.biztexter.com

Billing Account: www.biztexter.com/my-account/

If you have lost your password then you will need to click on ‘forgot password’ and a temporary password will be sent to the email address that you signed up with. Your username will always be your email address.

If you just signed up for your Biztexter Cloud Account, your account may still be in order processing. If you have placed your order for services on the weekend or holiday, your order will be processed the following business day. If you are signing up for the first time and have not spoken with one of our reps to get your discount code fororders over $100 check your email for further instructions.

Why are my texts not sending faster?

There are several reasons that texts can seem to send slow.

1. Look at how many virtual numbers you are using. If you are using one virtual number to send out your campaign you are going to average about a text per minute to send.

2. Activate the Smart Rotator and make sure that you have purchased at least 5 virtual numbers. This is best practices. Smart Rotator Activation can be found in Settings-Advanced Settings-Number Settings Using either Rotator feature allows you to send campaigns from all your phone numbers at once. It uses a smart algorithm for rotating through your phone numbers when sending campaigns. When recipients respond, it will remember to reply back from the same number. Check the tick box and SAVE your change

3. Choose Your Rotator!

Smart GEO Rotator (This was our previous one. It’s slower but better)

Fast Random Rotator (This one removes all the functions and just randomizes the “FROM” number from your pool.

So, if you want to send a second message to the same group and you want it to remember which “FROM” number it used last time, use Smart GEO.

If you just want speed, use Random

Where Do I get contacts to send to? Export & Import to Biztexter?

We often get the question asked ‘Where do I get data from?’ Well, here we will go over exporting data from your Gmail account to a CSV sheet that can be imported to either your Android Biztexter App or the Cloud App within your Chrome or Firefox browser.

Export existing Gmail contacts into a CSV file

Go to Google Contacts.

In the top left, click More Export.

Select which contacts to export.

“My Contacts” are contacts you created.

“All contacts” are contacts you created and Other Contacts you’ve emailed.

Select Google CSV format.

Click Export.

In the top right, click your photo, then click Sign out.

There are several reasons that may interfere with importing your contacts. The most common are the incorrect file extension. That is the first place to check then you should check to make sure that your formatting is in place. Keep in mind that the headers should read First Name, Last Name and Phone Number.

Make sure that you have checked the box to Opt In your contacts or you will not be able to send messages them.

If you have a large list of contacts there could be delays which may seem like the operation is stalled but give it a few minutes, it is more than likely just working on importing your data into the group.

How to prevent numbers being blocked?

Always Remember BizTexter is JUST the MESSENGER!

We are consistently evolving our products to get better deliverability to your customers for the best response rate.

Over the past year, we have added safety features such as the Spam Score, Limitation on Characters, Speed Bar, Spin Tax, URL Shorteners, Stealth Mode, Auto-Replace and Failovers. These are all in the hopes that we can help you get the message out to your customers without blocks.

The most common reason that numbers are blocked on your account comes from the carriers flagging your messages as Spam. Keep a close eye on the message ‘score’ which tells you if your message will register as SPAM. Try to keep the SPAM score number as low as possible. What makes your message appear as SPAM can be URLs and phone numbers in the messages. How can you send a message without URLs and phone numbers you ask?

Canned Responses sent by Biztexter to my contacts sound stupid.

We have generic templates for your accounts but you still need to edit them to make sense to your customers.

The easiest solution to edit or add replies and responses is use the import/export options at the bottom of your auto-reply page. Exporting will prompt you to Open the Auto Reply Export CSV with Excel or you can save your file to your File Manager.

Edit your replies and responses then click on Import to upload your edited replies and responses to your Cloud Dashboard.

Whenever you make changes, be sure to click on ‘save’ so you do not lose any changes.

I need help, but no one answers the phone. Why?

Our Support Hours for Phone and Live Chat are 9 AM to 5 PM Pacific Monday through Friday. You can send offline messages to the support desk or email us directly at support@biztexter.com

I need my smart rotator activated please.

You can activate your smart rotator in your Advanced Settings by clicking on Number Settings and clicking the box to activate the Smart Rotator. Remember that you need at least 4 numbers to make the rotator respond properly. Please SAVE your changes.

Fast Random Rotator (This one removes all the functions and just randomizes the “FROM” number from your pool.

So, if you want to send a second message to the same group and you want it to remember which “FROM” number it used last time, use Smart GEO.

If you just want speed, use Random

I ordered your service but cannot login? Why?

Check your email for updates that ‘Your Texting Account is Ready’

If you do not see this message in your email account then your texting account may still be in processing. If you place your order Friday in the late afternoon or evening, your account may not be processed until Monday morning at the latest.

If your new order is 12K credits or above and lacks a coupon code or a referral code, your account may be on a brief hold while we contact you for identity verification. Check your email for ‘Last Step for Biztexter Account Creation’

How do I know how many credits I have left?

In your Cloud account (www.cloud.biztexter.com) you can click on STATS and you will see all the statistics related to your account. See image.

I am so confused! What is a credit? Subscription VS Rollover

What is a Credit?

We use a credit system rather than a dollar amount on your account. This seems complicated at first, but it is the easiest method to understand once it is explained. Texts sent out on the Cloud platform are sent at a cost of 2 credits per message. The higher your subscription level the lower the cost per credit.

We offer you two options for purchasing credits for our Apps. You can purchase a subscription which will give you a paid number of credits that will expire after 30 days. Your account will renew after the 30 day period and you will have a fresh subscription. Unused credits will be rolled over to the next month, so as long as you keep your subscription active you will never lose your rollover credit pool. Rollover credits are purchased at a higher cost of $0.015 but have no expiration.

Cloud General

How Does the Cloud Biztexter App Work?

The Biztexter App for Cloud enables your browser (Chrome/Firefox/Safari) to act a text messaging server. Using the app, you can send texts to groups and lists of customers. Texts will come from the phone number of your phone as if you had messaged them one at a time, only the app does it for you. The auto-reply system can then respond back to your customers when they text back questions. The Biztexter App for Cloud works using your computer browser and stores your data, contacts, and settings on our servers. Go to our texting platform athttp://cloud.biztexter.com/

To access the browser account you will find your username and password sent to you in an email ‘Your Biztexter Account is Ready’

Android VS Cloud Whats the difference?

We have two separate software systems so it’s easy to get them confused. We understand that is not your fault!

Here is a quick summary of each system and the pros and cons of each.

ANDROID TEXTING

We have 44,000 registered businesses using our Android app. It works on your phone and therefore it can be very convenient and easy to use.

It works based on your SIM card’s plan with your carrier. That means it is much cheaper than Cloud because 1 credit equals 1 outbound text. Inbound texts are FREE but you have to put up with all the issues that come with SIM cards, Cell Towers, Carriers, etc. and that doesn’t include the problems caused by Android OS bugs.

However, you have to put up with all the issues that come with SIM cards, Cell Towers, Carriers, etc. and that doesn’t include the problems caused by Android OS bugs.

Typically our Android system is best for small businesses that won’t ever text more than about 5-10k customers a month.

We do have a web based system you can use to control your Android device. The login credentials are in the app’s settings area under your profile info.

Both utilize our artificial intelligence system for automated responses to messages like a chatbot. They both allow campaigning and customer management but Cloud is where you want to be if you are going to send large volumes or you have many locations to manage at once.

Happy Texting!

How do I purchase a plan or rollover blocks?

You can purchase from our website, visitPricing to see all of our pricing for monthly recurring plans and one time blocks of text credits. You can find pricing for both Android and Cloud here. If you need some assistance finding the right plan for you please schedule an appointmenthttps://biztexter.com/contact-us/

How can I see my remaining credits?

You can see how many credits you have remaining by going to STATS where you will see various statistics for your cloud account.

How will I know when I run out of text credits?

Biztexter will notify you with dialog at the upper left side of the screen in your cloud account. You may also receive an email giving you a heads up that you are low on credits.

How does Biztexter charge me?

Biztexter charges two credits for every 160 characters of text that are sent out on your cloud account. Inbound texts are 1 credit each. Your Auto Replies and Auto Responders can be longer than 160 characters and anything over 160 characters is broken into multiple messages.

Voice forwarding is a popular option and costs 1 credit per minute for voice chat.

Will Biztexter automatically charge me?

No, unless you have purchased a monthly plan. The monthly plans renew every 30 days and you can cancel at any time although we do have a 30-day cancellation policy (See below). Please keep in mind when canceling your subscription that you will lose any discount that you are availing. We always have special offers so speak with a rep today to see how much you can save. Coupons may only be redeemed one time per user account.

12. CANCELLATION POLICY: Monthly subscription cancellations must be requested 30 days in advance, prior to the due date of the bill or account renewal date, whichever is earlier. Cancellation request must be in writing or by completed by self-cancellation in Licensee’s account. If cancellation occurs before the due date but within 30 days, Licensor has the right to convert remaining credits to Rollover credits at their regular conversion rate. Unused Monthly Rollovers are forfeited upon cancellation or downgrading if 30-day advance notice is not given. Rollovers purchased at full retail value are not affected.

Subscriptions & Subscription Renewals?

Subscriptions are defined as the action of making or agreeing to make an advance payment in order to receive or participate in something.

We offer subscriptions monthly, quarterly, semi-annually and annually. We can customize bi-monthly, if that works better for you. Just talk to one of our Sales Reps for a custom quote.

Be sure to check out the Pricing to see what fits your budget. Our monthly subscriptions are renew every 30 days. For example, subscribe July 15th and your subscription will renew on August 15th, and so on until you cancel your subscription.

Don’t worry if your busy schedule has not allowed you to use your monthly credits. We now rollover unused monthly credits to your rollover balance.

For example:If you have a 50K monthly subscription and have used only 20K for the month, we will add the unused 30K credits to your rollover balance and they will be available when you need them. The only restriction is that you need to maintain your monthly subscription. If for some reason your payment is does not process after 3 days of invoicing, we will downgrade your subscription and you will lose your monthly discount and unused rollover credit balance.

12. CANCELLATION POLICY: Monthly subscription cancellations must be requested 30 days in advance, prior to the due date of the bill or account renewal date, whichever is earlier. Cancellation request must be in writing or by completed by self-cancellation in Licensee’s account. If cancellation occurs before the due date but within 30 days, Licensor has the right to convert remaining credits to Rollover credits at their regular conversion rate. Unused Monthly Rollovers are forfeited upon cancellation or downgrading if 30-day advance notice is not given. Rollovers purchased at full retail value are not affected.

Why Is Biztexter So Much Less Expensive?

One of our main missions as a company is to empower small businesses and professionals with cost effective tools that are normally only available to big business.

We have a feature rich solution in our Biztexter Cloud App which allows you to keep your costs down and utilizes our Artificial Intelligence system for automated responses to messages. The Cloud will give you the flexibility and freedom not found in the Biztexter Android App. All of your contacts and data are safely stored in our system without the needless worry of losing your phone or making sure you have the phone charged and the Biztexter App running while you send your campaign. We have the old ‘set it and forget it ‘motto which means that you can do all your work, click the start button to run your campaign and walk away.

We have had five years in the industry and can safely say that our solutions are ever changing to keep up with the industry standards. We are continually adding new tricks to our bag of goodies.

Can I use Google Voice to forward my calls to?

You can definitely use your Google Voice number to forward any of your voice calls to. At this time Google does not allow 3rd party apps to send texts through Google Voice.

What phone number will Biztexter use to send out messages?

Your customers will see the messages you are sending from the virtual numbers that you have purchased through the platform. The Smart Rotator will use AI technology to always message the same customer with the same virtual number as long as the virtual number is active and does not get blocked by carriers.

What will my contacts see when I send messages?

They will see your virtual phone number and your message. If you need to let people know who you are you can identify yourself or add your phone number in the message to call back (or both). You should also consider setting up voice forwarding to your number listed in the message so that you do not miss any responses. Voice forwarding calls cost 1 credit per minute.

How long can my Biztexter Cloud App texts be?

At this time we have limited initial messaging to 160 characters. Auto Responders and Auto Replies can still be at unlimited characters in your messaging. We do this to keep the carriers from blocking your initial message going as it can break into messages that seem to be TCPA non-compliant.

If you really feel the need to send out that longer text message to your customers please consider using our Android Biztexter App where you can send out up to 1,800 characters in a text. Keep in mind that the Android phone will split the message up every 160 characters (especially important if you have a link in your text).

Can I send a picture or an image with Biztexter?

You can send links and you can link an image, picture, website or social feed in your text with Biztexter. At this time we do not have the option to send MMS messaging but hope to in the near future.

Can my customers hit Reply All to send a message to everyone that is on my Biztexter Contact list?

No, ABSOLUTELY NOT! When you send your campaign the messages are sent to each customer as an individual message. The customer has no idea at all that your message, even though personalized, is sent as a mass text. So if your customer does attempt to reply all to your message, you will be the only one who gets the message.

Laws or regulations that pertain to texting for businesses with the Biztexter App

Yes. By using Biztexter, you are required to know and follow the laws. The TCPA laws in the United States govern texting rules. Some of the basics (but not all) are:

1 – You must have consent to text someone (verbally is not enough, they must text you or give written consent)

2 – Include a STOP or OPT OUT message at the end of your message

3 – You must honor the opt-outs every time, all the time

4 – Don’t text between 8pm and 8am (recommended)

It is DEFINITELY illegal to buy lists of phone numbers and text them and is in direct violation of the terms of use for Biztexter.

If you have any questions about the legality of your texting strategy, we suggest you contact an attorney and seek a formal opinion.

Biztexter is not liable or responsible for your compliance with TCPA laws or any other applicable laws that may apply in your area.

Want to know more about how and why the TCPA came about? Click the link below.

How does Biztexter help keep me TCPA compliant?

Our app has a system to automatically remove opt-outs through key words. We use artificial intelligence to determine the intent of the inbound message and if the message is an opt-out, Biztexter will remove the number from all groups, place them in the opt-out group and send a confirmation of removal message back to the user.

Periodically, there will be contacts that will respond back to the opt out message that informs them that will no longer receive further messages. This response with be seen as an opt in to the system and the person will still receive messages.

Biztexter has added the option to scrub your data now against the National Do Not Call list.

Is double opt-in required by the TCPA?

No, there is no specific language in the TCPA that double opt-in is required. If you need a Double Opt-in option, you just need to create a second ‘Custom’ Auto Responder to create the second layer of opt-in authorization.

I want to cancel my Biztexter subscription. How?

Please go to the following website to cancel or update the payment method:

Select ‘Subscription’ on the menu and proceed to view the active subscription. When you click on view, you will see the option to CANCEL or CHANGE PAYMENT on your account.

I cannot log into my Biztexter account? What to do?

If you are having issues logging into your account, please use the last password that you can recall. Click on lost password which will send a temporary password to the email account that we have on file for your account. This is true for your billing account (www.biztexter.com/my-account/) and texting account (www.cloud.biztexter.com) which have separate login pages.

I accidentally imported my new contact list to opt-outs. Help!

This happens more often than you think. Don’t worry, we have a solution.

Go to your Settings tab in your Cloud account. See Advanced Settings which will have your Daily Backup option. It is a good idea to always let this be checked so that when you have that little mistake, you can just go to the ‘Restore’ button and you will see the box that gives you options to choose whatever you need to restore. See Image.

Go to your Settings tab in your Cloud account. See Advanced Settings which will have your Daily Backup option. It is a good idea to always let this be checked so that when you have that little mistake, you can just go to the ‘Restore’ button and you will see the box that gives you options to choose whatever you need to restore. See Image.

We now can choose what date we need to restore. You may have to search through a group of dates if you have had your account for awhile. Here we see todays‘ date is May 02, 2017 so we want to restore a date previous to the date of your last import (in this example). I will choose May 01, 2017. This should only be a few moments depending on the amount of data restored.

Using Your Biztexter Cloud Account

Paid Support I Give Up!

If you have found your way to this page, no doubt you are feeling a bit intimidated by the whole process. Don’t worry we have answers here and when you still can’t figure it out, just send us an email to support@biztexter.com or come check out the Live Chat option.

We also provide Paid Support options that can give you the piece of mind that you are heading in the right direction. We can even offer you Virtual Assistant options with Certified Biztexter Professionals that can run your campaign for you from start to finish. You just answer the calls and close the deals.

Intro to Cloud Use

No download or installation. Just log into www.cloud.biztexter.com on your browser. Import your Contacts. Edit your Auto Replies and Responses to sound like they are coming from you. Start sending Texts. How easy can that be?

Bringing your contacts into Biztexter couldn’t be easier. Simply go to your Contacts page, create a group and import your list. You can export contacts from your phone, export contacts from your Google Mail (or any other mail) or create keywords to for your customers to opt in automatically.

NOT GOOD WITH VIDEO? No Problem. Here is the transcription of the video in case you missed something. Our platform is forever going through transformations and a few things in the video may not be accessible have been updated. Be sure to check the FAQ as we try to post new features and how to use them as they develop.

1. GETTING STARTEDWe will be giving you a brief overview of the web application to get you started. We will guide you through each step of the messaging process with your new Biztexter Account. Our goal is the same as yours. We want you to be successful and grow your business.

You have started receiving emails with lots of information including ‘Your Texting Account is Ready’ This email has your username and temporary password to get started. You can go to your FireFox or Chrome browser. (Chrome preferred) Please type in www.cloud.biztexter.com

2. Your account has been created and you are ready to log in for the first time. Here you will be asked to login with the credentials found in your email and I suggest that you copy/paste these so you avoid typos and it’s a great time to bookmark this page.

For your protection we give you separate accounts for your texting and billing accounts. Your texting account again is www.cloud.biztexter.com. At anytime that you have issues with your login credentials you can click on the ‘forgot password’ link and find a temporary password sent to the email address that you used to sign up for your Biztexter account. If you need free support we are available online Monday through Friday 11AM to 8PM Eastern you can also leave us an offline message on the contact form or email us at support@biztexter.com For phone support we encourage you to sign up for our paid support.

3. VIRTUAL NUMBERS The first thing we need to do after logging into our freshly created account is to purchase virtual numbers which will enable you to send and receive text messages.

You may notice there is a virtual number already in your account due to random testing of account setups. This number is complimentary for the first month of your subscription. I have chosen 5 numbers as the quantity in our example. This will allow a greater speed to send campaigns out at as well as to enable the Smart Rotator to be functional.

Just an added note here…if you have 1000 contacts in your campaign you will need more than one number. The system will suggest the amount of numbers you need to run your campaign.

Consider one virtual number will send out approximately one message per minute which is 60 messages per hour. Do the math: 60 messages per hour with one virtual number will produce 720 text messages delivered in a twelve hour period.

4. We have options when choosing the virtual numbers.

If you prefer to stay with a more local area code or specific area code then I suggest that you manually select your numbers.

If you are sending out a nationwide campaign you can choose random area codes for a variety of different numbers.

If you have a contact list that has several area codes you can choose the option for are code matching.

5. Click submit. You are now purchasing your first virtual number/s. You see a prompt on the next page asking if you are sure that you want to purchase numbers. Click Ok to continue. Your purchase is completed. Virtual numbers are 100 credits per number per month that is deducted from your monthly credit plan balance.

6.&7.8. PROFILE INFORMATIONThe screen will bring you to your profile information. Please look over this information to make sure that it is correct. If there are mistakes then please correct and update the page.

9. Since we are looking at the settings let’s take a look at your account information as well. We will see that this has your email that you signed up with and an option to change it as well as your password. There is also an area to set your time zone. Please make sure that it is correct. It will affect your setting up scheduled messages to send automatically. Remember to update when you make any changes.

10. We can then look at Number Management. So please click on Manage Numbers. Under Active Numbers you will see the options to ‘Get Additional Virtual Numbers’, ‘Delete Virtual Number’, or to ‘Recover Phone Numbers’

We can also change the ‘Default Forward Voice to the number of your choice. You also have the option here to add/edit the call forwarding of other virtual numbers to specific forwarded numbers.

Click on Number Settings. This is where you have the option to activate the Smart Rotator. Please be sure that you have purchased four or more virtual numbers. Keep in mind the more numbers you purchase the faster your campaign will be completed.

Please be sure to read more on Number Management for the latest updates later in the FAQ

11. Here you can also opt to Auto Replace Blocked Numbers. If carriers flag your messages as SPAM then you may find that your numbers are being blocked by our upstream provider. This can also happen when you fail to scrub your data prior to running your campaign. When numbers are blocked then you will see less response from your campaign. You will also be notified of any numbers blocked in red at the top of your send page.

Save your changes.

12. We can now click on Blocked Numbers. This is where you can see any numbers that have been blocked by the carrier. See and Delete the blocked numbers.

13. Let’s move over to Advance Settings. There you see an option to Auto Delete Threads for Opt Outs. These means that If someone opts out and no longer wants messages from you…you can have those threads automatically deleted.

You can see the Sleep Timer as well. Be respectful. Set your timer to the same hours that you would call your customer/contact. Keep in mind that TCPA Compliancy also applies to SMS Text Messaging.

If you need to back up data or restore data this is where you will also go.

If you have made changes to this page save them now.

14. IMPORT CONTACTS So let’s go the next step and start getting ready to import our first contact list.

Go to the Contacts tab. Here we will click to Add New Group in preparation to sending our first campaign.

15. A new window pops up with the option to name our new group. Take care that you stay under 20 characters for your name. We will choose My Contact Group as the name for our purposes, then click on create.

16. I have now created a new group called ‘My Contact Group’ We now need to click on the button at the top right labeled ‘Add’

17. You will now see that there is a new pop up with some options available. We need to always check the box to ‘Mark Imports as Opt Ins’ otherwise you will not be able to send messages to your new contacts. You can check the box to strip out contacts that are already in other groups as well as deleting and replacing existing contacts into the new contact group. You will immediately be taken to the disclaimer page. Please read and click on ‘Understood’ that you have read and that you understand the terms of importing your contact list to continue.

18.19. Now that you have clicked that you ‘Understood’, you will be brought back to the previous screen that will now show the checkboxes as ticked that you indicated. You now will click on either ‘Import from Text File’ or ‘Add Individual Contacts’

20. Clicking on the ‘Import from Text File’ will open your Windows File Manager located on your computer’s hard drive. Here you will look for your contact list to import. I strongly suggest that if you have no clue about Excel Spreadsheets that you look for a tutorial on Google. In the next couple slides I will demonstrate what the sheet format will look like.

21. In Excel you will create your contact list making sure to keep your headers in the same case and order that you see here. This is best practices that will assure you a successful success import every time. If you leave fields blank, then your message will not show the name insertion. {Name} {First Name} {Last Name}

22. This file will be saved as CSV (Comma Delimited) and will contain the following headers –

First Name, Last Name and Phone Number.

If you have other information it will not be imported but may take longer to import your file depending on how many contacts you are uploading. If you choose file extensions other than Comma Delimited you may get errors or it may not work at all. When choosing to save your Excel file you will get warning messages that the file may not be compatible with CSV (Comma Delimited) click yes to continue.

23. Your files are being imported. This may take just a few minutes depending on the size of your file. If your file is larger than a few thousand then it may take a more than a few minutes. Time for a coffee break!

24. You have now imported your first spreadsheet of contacts.

Your Import is Complete and you have a list provided that tells you the current statistics about your imported list. Duplicates, Invalid Numbers, Contacts that are already in Existing Groups, Numbers Not Added, Numbers Removed and finally how many numbers were processed in total.

25. SCRUBBING Our NEXT screen shows that you have the option to scrub your list for landlines. There is a FREE option as well as PAID andDNC options. We have implemented the DNC option to further add to keeping our customers TCPA compliant. When you have purchased a CLOUD Subscription you will receive a matching Landline Scrub balance as well. This means that you have additional credits designated just for PAID Scrubbing. If you choose to scrub your contacts forDNC, you will be charged 1 credit per contact scrubbed from your monthly credit pool.

26. The benefits of scrubbing your list can greatly improve how many of contacts receive your message. If you fail to scrub your list, you may encounter errors in sending and may even trigger the system to automatically pauseyour campaign. We will choose to scrub our list with the FREE & PAID button.

27. Verified completed! We have now scrubbed our list and have removed any landlines or invalid numbers from our spreadsheet.

28. You have successfully created your group and imported your list. Let’s go to the next step!

29. There’s lots of things to explore. You can look at the dropdown box here to see the different functions. Opt In keywords sets keywords for people to opt in. Keep in mind that keywords can only be used in once per group/template/responder. You can add or delete groups. Remove your Opt outs. Import and Export Groups. So much more. Please look at our other videos located onhttps://biztexter.com/cloud-texting/web-app-videos/

30. AUTO REPLIES & RESPONSES We have our new contact list imported into the new group.

NEXT UP, we need to set up our auto replies and responseswhich is what our platform is all about.

Answer the following questions:Basic InfoWhat are your Hours?Where are you located?Who are you?What is your Contact Information?What is your Website?

Look through the ‘Standard Auto Replies’ to edit the onesthat relate to your campaign. If you do not have a need for certaintemplates please uncheck the activate check box.

For Best Results: Explore all tabs and become familiar. Edit and makethe messaging your own. Choose Key Words that will automaticallytrigger the correct response.

Key Words can only be used once per reply.

You cannot have two responses with the same Key Word.

31-35. Looking at the Auto Replies. This is the heart of our platform and we have fine tuned our application to automatically respond to incoming responses to your campaign. This is where the importance of editing your personal information is important so that you get the right message out to your contact.

Whether you are promoting an Multi Level Marketing business instructing your responder to view your website OR offering discounts and specials to generate more sales for your products.

Let’s look at each tab to be sure that we are getting the most for our efforts. Auto replies are not prefilled with your information. You will have to edit. For those of you that have opted to have special templates added to your account set up, you will still need to edit those templates to make them make sense when they are triggered by the incoming message.

We have Standard Auto Replies which are set to answer what your hours are, where you are, who you are, how to contact you etc.

Next up is Custom Auto Replies. These are replies that you will customize with specific messaging such as your website, a positive responder, where your videos are found, who referred or how did you find my name, etc

Sequential Auto Replies are just that…replies set to a sequential order. We then have the Catch All. This is for messages that the keywords are not recognized, so a generic message is sent out in hopes that the recipient will message back with a recognizable key word.

Please pay attention to the check boxes under each Reply that allows you to activate or deactivate responses. If you are overwhelmed by the amount of replies available then I suggest unchecking all and using a few to start. You can add more as you become familiar with the process. You also have the option to Add your own responses. Always remember to click on Save after you make changes or add new responses.

36. SCHEDULED MESSAGES & DRIP CAMPAIGNS We can now look at the Scheduled Messages. First is the Timed Scheduled Message. This is great for offering people to opt in for more information. We can send the first message 20 minutes after the initial opt in usually as a welcome or thank you for their interest. Responses can then be configured in various time increments. This is known as a drip campaign.

If Drip Campaigns are unfamiliar to you then let me give you a brief introduction to how it can work to benefit your business. If this is old news for you…time for a coffee break 🙂

Drip Campaigns are automated pre written messages which can be personalized with your contacts’ name, company info or specific messages. The concept is when they initiate a request for more information they are subscribing or rather giving you permission to contact them with more information. Drip marketing is giving the potential customer the right information at the right time. Ways to use a drip campaign are unlimited but I will list a few just to get the creative juices flowing.

Nurturing leads, the basic hand holding action to keep the warm leads attention while they are making that initial transition to becoming a paid customer.

Welcome messaging can be a great way to introduce yourself and what type of products or services that you can offer. Statistics show that having an auto response has a 58.7% rate of engagement. So get busy and create that awesome welcome message to start the drip off right. Remember the follow-up messaging as well.

On boarding drip strategy can be used in conjunction with welcome scenarios or scheduled newsletters, which introduce the customer to your brand and your values, on boarding emails offer targeted “sells”—or small goals in getting them using and paying for your product—to that customer.

Many other ideas are to re engage abandoned shopping carts, recommendations to your users, subscription renewals and so many more.

37. NEXT lets schedule our message. We have clicked on the Scheduled tab and we will click on Schedule New Campaign. You will see an area appear to your right that is titled ‘Edit: Scheduled Follow-up’ There are editable fields for the ‘Title’, ‘Who to Send’, ‘Send From’ (whether you are sending from the Smart Rotator or an Individual Virtual Number), ‘When to Send’ and the ‘Message to Send’. There are cheat buttons so that you can insert {Name}, {First Name} or {Last Name} which pulls directly from your contact group list. Please remember to click Save and then tick the Checkbox to Activate your scheduled message. The minimum amount of time a message came be scheduled is 15 minutes from now, you can stretch the message to be scheduled anytime in the future past the 15 minutes.

38. When you click back to Scheduled Messages you should see your new message title in the list and it should have a check in the box next to Activate.

39. As we can see our scheduled message was successfully sent out to my contact list.

40. Our next tab we are going to look at briefly is the Daily Scheduled Message. Just like it says Daily: Perfect for that Daily Inspiration or lunch specials.

41. Setting up the Daily Schedule is much the same as the scheduled message that we preciously went over.

42. STATSONWARDS to the Stats Page. This where you will see all of your sending information.

*This is your Stats Tab where you can find all of your subscription and rollover information. In the top table you will see an overall history of your account from the day it was set up.

Bottom Table will allow you to see various stats for the current billing cycle, daily, etc

You can also click on the other tabs that will show you the Log History, which will show all of your log ins, history of incoming/outgoing messages, backups and more.

43. MESSAGING I know we have covered a lot of information. We are now ready for the most important part of your lesson today…sending out that perfect message that will bring you revenue.

TIPS FOR A GREAT CAMPAIGN!

Messaging without sounding like a SPAMMER

KISS equals Keep It Short & Simple! We want the customer to text back or take action to the next step so that we can initiate a conversation and make that sale.

Our system works best with messaging of 160 characters or less. Want more speed…buy more numbers and watch the Speed Slider Activate the Smart Rotator in your Settings. Make use of the tools offered.

Set IT and FORGET IT with Scheduled Messages.

Figure it out ahead of time if you are going to need more credits to complete your campaign. Believe me this will give you less stress and give you the peace of mind that your campaign has been sent to the contacts needed and you are ready to receive their feedback.

Let’s just go over an example of what it takes to send a campaign out with One thousand contact. We first need to understand that each message consists of 160 characters. Each message costs 2 credits per message to send out. If we want to send one message to this group then we need 2000 credits to send out our message initially.

Each message costs 2 credits per message to send out. If we want to send one message to this group then we need 2000 credits to send out our message initially.

Next we need to figure that 50 to 80 per cent may respond back. Let me just say that even if the contact responds with STOP to opt out of receiving any more texts from us…we know that the message was seen. This person has opted out but in the right circumstance could possibly revisit the message.

Incoming messages on our cloud platform cost 1 credit. We can see that there would be approximately 500 to 800.

Replies in response to the contact again will be sent at 2 credits per message…approximately 1000 to 1600 credits.

Remember when your contact or customer messages you back they will receive an auto response back from you automatically unless you have it set otherwise.

If you have set up your voice forwarding to your designated phone number then you will be charged 1 credit per minute of voice chat. People like to speak to someone real rather than texting when you have captured their interest.

In our sample account we have purchased 5 virtual numbers

Remember Virtual numbers cost 100 credits per number per month. We have 500 credits here.

So lets have a recap if you were not following along.

1000 contacts X2 = 2000

50-80% Response X1 = 500-800

Replies back to Response X2 = 1000-1600

5 Virtual Numbers = 500

Grand Total on the low side is 4000 credits but we want your campaign to finish with no chance for missing the catch of the day because you didn’t have enough credits. Mind you we took no consideration for voice calls that may come or higher response rates. So the recommendation here is that you should consider 6000 credits for every 1000 contacts you are sending out.This is at a cost of $60 per send. If you break down the cost further you are looking at just 6 cents per contact.

LETS SEND A MESSAGE!

44. Don’t worry we are almost at the end. Let’s go to the SEND tab and start preparing for that first message blast. Remember content is everything. It really is pretty self explanatory and easy once you have understood how to use the application.

45. You can find your Templates by clicking the Templates button underneath the Message to Send. These are your saved canned messages that can save lots of time when you send similar messages.

46. Our Responders can be found next to the Templates button and takes us to our responders that are assigned by keywords.

Create your message with a limit of 160 characters. We can also choose our message from Templates.

Check your Speed Slider for how fast you need to send your message.

5 virtual numbers will be approximately 250 per hour.

HIT SEND!

48. We have successfully clicked the send button and see the box alerting us that our campaign has started sending. click on OK. You will see that the messages have started to send. If at any time you need to pause or stop your campaign you can click on the cancel button. This will alert you that you want to cancel your campaign. Click on ok. Your campaign is now paused. Click resume to Continue.

49. Let’s go to the Inbox! Of course our goal is to receive messages back from the message we sent in case they want more information or need more guidance.

50. We see that there are messages in the Inbox. Those are the messages that we have successfully sent out. When the contact replies back the message will show in bold and you can then click on it to read the thread that will show to the right of your screen.

51. Here is our message thread. Clearly seeing just a taste of how the system can work for you. If you want the responders to reply for you then you will need to edit and activate the ones that will work best for you. OR you can respond to messages individually.

52. Lots of options to search by specific number or filter specific actions by clicking on the filter icon. Clicking on the cloud icon will recover all messages not showing in the Inbox (even deleted ones). If you tend to delete messages as you go you may not want to use this option as it will recover all messages that you have received.Be sure to watch our other HELP Videos by clicking on the Blue Button (?).Thanks for watching this video and let’s make some money.

All About SEND & SCORE

Send a Message. This should give an overview of sending the message and how to score your message. What does SCORE do for me?

How to Use Stats

Want to know general information about your account? You can find Stats on the main menu navigation in your texting account at www.cloud.biztexter.com. Here you will find Stats regarding your account. Total Contacts, Monthly Credit Plan, Renewal, Monthly Credits Remaining, Rollover Credits Remaining and more.

How to Buy Credits

Cloud Texting This is where you will find options to buy credits whether you want to buy Subscriptions or Rollover Credits. You can also find convenient links on your texting account ‘Stats’ tab. Find a convenient cost breakdown of our services.

How to Buy Virtual Numbers

What is a Virtual Number?

A virtual number is a real phone number that allows for digital modes of input and output

We use a long code as our virtual number. A long code is a traditional 10 digit phone number.

With our Cloud Web App (browser based), you can select one or thousands of virtual numbers in one account (more numbers are possible, send us an email) and send & receive messages on those numbers. You can also have voice calls forwarded to any number in the US or your supported country. We are adding more countries so check with support for updates.

To Add Virtual Numbers:

If this is the first time you are accessing your account then you will see the option to purchase new virtual numbers when you log into your freshly created Cloud account.

If this is not your first log in then you will need to click on the settings in the menu on your Cloud Texting Account.

Click on Manage Numbers then choose the option to ‘Get Additional Virtual Numbers’.

You will be taken to the next screen that will allow you to choose how many Virtual Numbers you need and from which area code you need them from.

Select your preferences then click the Submit Button.

If this is not the area code that you opted for you can click on cancel and start again, otherwise choose your number.

Click OK if this is the number you wish to purchase.

You have successfully purchased a virtual number.

If you are looking for Automated Area Code Matching, you will need to purchase numbers before you start your campaign. Read further information onnumber mapping.

How to Delete Virtual Numbers

We can Delete Virtual Numbers in the Manage Numbers settings also. Just click Delete Virtual Number and follow the prompts.

You have the option to delete a single number or you can delete all. Click the Delete Button and you will see the next prompt asking if you are sure you want to delete the number/s.

If you are looking for Automated Area Code Matching, you will need to purchase numbers before you start your campaign. Read further information onnumber mapping.

How to Manage Numbers - Active

Lets breakdown what the Managed Numbers tab means to us.

We have covered Buying and Deleting Virtual Numbers. So lets look at what Recover Phone Numbers does for us. This is the option that will retrieve numbers that are missing in your list. If you do not see a certain number there may be a chance it can be recovered.

Default Forward Voice automatically defaults to a generic voice message that directs the contacts to Press 1 if the contact wants more information offers a response that directs them to reply with the keyword website for more information about your products and services. Press 2 if they are not interested.

The other option is to have your business number listed that the calls will be forwarded to for either live interaction or a recorded message.

You can also assign each virtual number to have a different assignment by using the add/edit voice forwarding feature. This does cost 1 credit per minute from your texting credit pool.

How to Manage Numbers - Number Settings

Number Settings will allow activation of the Smart Rotator, options for Adding Country codes, Number Formatting, Auto Replace Blocked Number Options, Stealth Mode, Auto Purge/Delete Blocked Numbers, Call Blocking and Activating Short Code Fail Over for AT&T.

SMART ROTATOR:

Our Smart Rotator allows you to send a campaign from all of your virtual numbers at once using a smart set of algorithms which rotates through all of your virtual numbers.

Smart GEO Rotator:

Choosing this option to send your campaign is a bit slower since it is cross referencing your contacts’ are codes with the area codes of your virtual numbers.

Fast Random Rotator:

No checks, just gets the job done fast.

Disclaimer: Rotator activation is based on the number of virtual numbers purchased on your account. You must purchase at least 5 virtual numbers to get the optimal result from the rotator.

How to Manage Numbers - Number Mapping

Number Mapping will allow mapping your numbers to specific areas using the Geo Locator option.

It looks complicated and can seem confusing but I assure you it is not.

How to use Back Up and Restore

You can save backups of your Cloud Texting Account to your hard drive or just set it up to automatically back up at a designated time on our server. You also have options to add or update files quickly by editing the backed up files via your computer and then choosing to restore the files through the restore option. You can also opt to make changes to sheets and upload them without worry of erasing other data that is currently on the account.

REFRESH

If you are experiencing issues with your Cloud Texting Account you may want to do a hard refresh (Hold down your CTRL + F5) which will allow any new updates to be applied to the account. Unlike the Biztexter Android App, you do not have to have your Cloud Texting Account open to send or receive messages, therefore when you have internet issues your campaign sending is unaffected after you click on start.

How to Import Contacts

How to Import Your Data.

Lets go to the Contacts tab. Here we will click to Add New Group in preparation to sending our first campaign.

A new window pops up with the option to name the new group. Take care that you stay under 20 characters for your name. We will choose My Contact Group 01 as the name for our purposes, then click on create.

Add Contacts

There are two ways to add contacts to Business Texter:

The first way is to have people opt-in by texting to the phone running our app. They will be automatically added to the All Contacts group in Biztexter.

The second way to add contacts is to import a CSV file list of phone numbers into the app. The TCPA law has very specific rules about who you can text to and what is considered an “opt-in”. Please consult an attorney for legal advise if you have any questions. It is DEFINITELY not legal to purchase lists of phone numbers for texting purposes. This is in direct violation of the terms of use of the Biztexter software.

Setting Up Auto Replies & Auto Responders

Testing Auto Replies & Auto Responders

There is a Test Group available located in the Contacts screen that you can add to your Groups and send test messages to.

Use the Test Group to proof your messages, test auto responders, troubleshoot connection issues and confirm your text as the proper encoding.

Two of the phone numbers (678 & 320 area code numbers) in the Test Group are robots. Whatever message you send to the robot, it will send right back to you.

To test an auto responder, simply text your keyword trigger to the robots.

To confirm proper encoding, send your message to the robot numbers. If your message is 160 characters or less and is received back as 3 text messages, re-type the message (copy and paste is a common culprit to this issue) and also make sure to use 1 bit characters (pretty much any character found on the US keyboard).

2 bit characters will also change the encoding. Characters such as ñ, ü, ã, £, €, ¥, ¢ ® will change the encoding. One text’s maximum character limit will now be 70 characters per text instead of 160 characters.

Opt-Ins & Opt-Outs

Opt-In means that your contact has agreed that they want to be contacted for more information or response from you. This can happen by importing a list of current customers or advertising to ask people to join your contact list by typing a keyword to your designated phone number or virtual number.

Contacts can Opt-Out

The app has an opt-out system and will handle removing people from the list for you. If they text you messages such as “remove”, “stop”, “cancel” the app will automatically remove them from the system and send them an automated notification that they have been removed. You can select which message they will receive in response to their request to be removed from further contact. Sometimes people may respond to the automated message and they will be opted back in which will cause them to receive more messages from you. You may need to re-check that they are in the opt-out group.

Removing a Contact

Click into Manage Contacts, click into the All Contacts group, click the magnifying glass in the upper right, type or paste in their number in the search box, select Done, and check any numbers you want to delete. The system will ask if you want to remove from the particular group, from all groups or delete permanently? Warning: If you remove the contact permanently from your contacts they may be imported in further lists.

Accidental Opt-Out

No Problem! Just have them text you with “Sign Me Up!”. They will be removed from the opt-out list and added back into the All Contacts group.

Spin Tax - What is it?

Spin Tax has been integrated into the Biztexter Cloud Application to add more variables to your messaging to save you money. Currently, on e of the factors that the carriers look for in messaging is repetition of your messages. This results in messages being flagged and numbers being blocked by the carriers.

Criteria to take into consideration when creating your message using Spin Tax is that you need to limit your message to 130 -133 characters if you are using the URL Shortener.

Regular Example:

{How are|How’re} you doing {today|these days}?

Nested Example:

{{How are|How’re} you doing {today|these days}?|

{I hope|I’m hoping} today is going {well|great|good} for you!}

Basically, it lets you write multiple versions that are a lot different from each other. Then you can spin them so each main version has many sub-versions.

Take it for a spin!

https://biztexter.com/preview-spintax-variations/

Management Agency Account - Advanced User

If you need an account with subaccounts, we will set up the account at no additional cost to you. Your Management Agency account will have a cloning template included so that you can easily clone your own subaccounts.

When you log into your account you will see the account type in the upper right under your user name.

Your navigational menu will include a new tab called users. Click here to see all of the user accounts including your Managment Agency and your Template for creating new subaccounts that will be able to draw credits from your credit pool.

As we are getting acquainted with the user interface of the dashboard, we will see that the Users Menu tab brings us to a list of our accounts. Your account will intitially have your Management Agency account listed that your linked accounts will use credits from when campaigns are set up and sent out on subaccounts. You will also see a Template that is a duplicate of your Master Management Agency account. This template will have the same auto replies and responders set up with followup messaging. You also have the option once you start creating subaccounts to choose what you prefer to be duplicated.

IMPORTANT – The Company Name must be the same in all subaccounts to properly link them together.

To make changes to any account – highlight the row and click on ‘Edit User’

Clicking Edit User brings up the ‘clone user’ template. This is where we have the options to Keep auto replies, Keep contact groups, Keep all contacts, and Keep follow-ups. In the example, we have kept all but the contacts.

We are assured that we are using the template to clone from by confirming the Clone from: field. In this example, we are cloning from yourname1@yourname.com

We will add the email that we want associated with this subaccount. Gmail tricks – you can add in periods anywhere in the front part of your address and it makes no difference whatsoever: john.smith@gmail.com works just the same as johnsmith@gmail.com. What’s more, you can add a plus sign and any word before the @ sign (e.g. johnsmith+hello@gmail.com) and messages will still reach you. If these tweaks make no difference, then why use them? One major reason: filters.

You can now click on create! Congratulations – you have just created your first subaccount.

Update User

Cloud Troubleshooting

Please Help Me! It's not working!

TOP ‘FIVE’ FIXES for YOU and CLOUD!

Take a deep breath, remove all hammers and objects of destruction, then do a HARD REFRESH to your browser. Surprisingly this is a great fix for many problems experienced.

Check to make sure that your internet connection is working. If you are using WiFi, make sure you are within range of the point of access for good signal.

Check in the Upper Left Corner for system messages regarding updates and your account status.

Password issues? Have you clicked on reset with no results? Don’t panic, we may be updating or restarting servers on our side, give us 20 minutes and try again. Still no luck? Email Us or Click on the BLUE Help Button to send us a message.

Cannot import your contacts? Check your file type. CSV works best.

Cannot send a message. Check to make sure you have an active subscription or rollover credits.

If you have made it this far and love us. Remember we are only human and cannot do miracles even though we give it our best effort. We appreciate you for sticking with us through our many growing pains.

Write us a GREAT TESTIMONIAL that can be published on our site. Send to support@biztexter.com with TESTIMONIAL in the Subject Line. We won’t send you on an all expense paid cruise, BUT we will apply bonus rollover credits to your account as a token of our appreciation!

My CSV File will not upload! HELP

CSV files not uploading?

Check the name of your file. Does it have special characters like *, #, \? Remove potential special characters and try uploading.

Still having issues?

Check to make sure the file is actually a (MS_DOS) CSV file. We support CSV, TXT and XLS. Later versions of Excel with XLXS format will not load.

Still having issues?

Upload your CSV file so the only columns are First Name, Last Name, Phone Number.

Trying to load cloud and it just spins! HELP

So you have tried everything and have relented to the FAQ. No problem.

Linetype Parameters will be one of four responses: Landline/Mobile/Voip/Unknown Status can be one of two response: True or False

If there is an error, there will be a message that contains the “Error” keyword

Army Recruiting

This is the single best tool for my job of finding high quality individuals to serve our country in the US Army.

SGT CHRISTOPHER SCHOATE

Great app!

I've been sending mass texts for over 3 years on several apps. I've been looking for the perfect app. This is it! Why are you still reading?! Hit INSTALL!!

Torian Salary

I would definitely recommend this app!

I am a power-user and have experience with the best companies offering such a service. Therefore, I hold the bar high with regards how the application works and the support I receive if I have problems. This is the most efficient program for what I do and the customer support is very personalized and they help you quickly fix the issue, if there is one.

Robert Berish

OMG!! Could it be a Dream Come True!!?

I have a land line biz number and pay for boring text forwarding to my cell. I decided to call this app about an upgrade, and I received hope & REAL answers!! I might just turn my business number over to a cell provider so I can use all the promising features!

Jackie Joy

Great App and Great Customer Service

This app has been incredibly useful and is easy to streamline after the initial learning curve. When we had a problem with the app and our email was overlooked, their customer service department called within five minutes of our second email to rectify the situation. The problem turned out to be user error, and they helped figure it out and gave us some credits for our wait. Very impressed.

Kim Colin

Powerful, Cost Effective, Easy to Use

The platform is user friendly. It has many interactive menu features that I can preset for various items in my retail buisiness. The specials really work and drive in customers. It's a direct marketing approach that builds on customer service, feedback and awareness. Highly recommended application to promote business. Best customer support team. THANKS TEAM!

Mary Jane

Great Service

Immediately answer, take time for all my qestions, give me great advice and big help. Strongly recommend you to use it.

Gergana Dimitrova

I too was having issues but no more!!

I have had issues like many of you. Together with the awesome cust service I have been able to identify my issues, fix them and get back to business! Don't give up, this app is fantastic! I wouldn't use or suggest anything else!! Thanks BIZ TEXTER!! You rock!!

12. CANCELLATION POLICY: Monthly subscription cancellations must be requested 30 days in advance, prior to the due date of the bill or account renewal date, whichever is earlier. Cancellation request must be in writing or by completed by self-cancellation in Licensee’s account. If cancellation occurs before the due date but within 30 days, Licensor has the right to convert remaining credits to Rollover credits at their regular conversion rate. Unused Monthly Rollovers are forfeited upon cancellation or downgrading if 30-day advance notice is not given. Rollovers purchased at full retail value are not affected.

Failure to give proper 30 days notice will result in your next payment becoming due immediately and all discounts provided in the past also become due and owing immediately.