@Erlend Moen - We are working with Windows to remove the upgrade block for Win10 1703. However, we are still working through some bugs in their update process that may cause problems (it might uninstall the SkypeRoomSystem app).

In the meantime, you can force an update to Windows 1709 and ensure your system remains in a good state by following the instructions here: http://aka.ms/srsupdate. The guidance is written to help users upgrade from Win10 1607 (since it is out of support) but it should work for Win10 1703 systems as well.

I've update 4 systemes without any issue and for some others I'm getting this error:

Disabling AppLocker...Remove-Item : Cannot remove item C:\WINDOWS\System32\AppLocker\AppCache.dat: The process cannot access the file'C:\WINDOWS\System32\AppLocker\AppCache.dat' because it is being used by another process.ERROR: Failed to remove AppLocker file AppCache.dat. Please delete all contents under C:\WINDOWS\System32\AppLocker and try again.

The program Microsoft.SkypeRoomSystem.exe version 3.1.104.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.Process ID: 3acStart Time: 01d3d8874cb29873Termination Time: 4294967295Application Path: C:\Program Files\WindowsApps\Microsoft.SkypeRoomSystem_3.1.104.0_x64__8wekyb3d8bbwe\Microsoft.SkypeRoomSystem.exeReport Id: 0ba4a429-6b01-4fef-9faa-9e29298f1bc6Faulting package full name: Microsoft.SkypeRoomSystem_3.1.104.0_x64__8wekyb3d8bbweFaulting package-relative application ID: App

I opened a premiere case now. Hopefully we can get rid of this error, since we're rolling out soon.

@Emanuel Malacarne - I seen this happen recently, however I am unable to repro the issue afterwards. 2 questions: (1) Does the app hang repeatedly for you? (2) Can you follow the instructions below and share resulting logs with me?

I must be doing something wrong, I have the removable media (64GB) connected to my machine and formatted correctly in FAT32. When I run the script however it fails returning "You do not have any valid media plugged in. Ensure that you have a FAT32 formatted removable drive inserted into the computer." Any ideas?

Since the upgrade to 3.1.104.0, we do not have audio in meetings. I'm new to this system, but I've gone into the admin login, tested the microphone and speakers and they seem to be working correctly. I've also tested the room account in the Skype for Business app on my desktop, audio seems to work fine with it.

I've attempted to invite people from the console, join the Skype room to an active Skype meeting, and send a meeting request, none of which play audio in the system, however audio between the other meeting members works fine.

We have a Logitech Smart Dock with a Large Group system.

I don't know if this has to do with the update, still troubleshooting, but wanted to make you aware.

@Lynn Towle - Can you launch the Settings experience by pressing the gear icon in the bottom right of SRS app home screen. Choose Settings. One of the tabs in the settings experience allow you to configure audio devices using the drop down controls on the right.

Try configuring the audio devices from that experience and let me know if that works for you.

We have an issue this version on our Surface 4 (Logitech SmartDock). After one day we get an error on the Surface: "Unable to fetch calendar" and no calendar information is updated anymore. Several reboots of the device will not help. If we go into the settings and remove and re-add the password for the configured Active Directory account of the room, it works again till the next day...

hi all, do you encounter this , we have deployed 4 smartdock in our china office but it keeps on reconnecting consistently when idle every 3mins. it so strange , is there anything I can change this? this didn't happen to our main office.

we do have strange issue. When we do adhoc or unplanned meeting, join by 4 participant plus presentation sharing, the Skype crash itself. it happens already on two device. But when you organize a Skype meeting by simply tapping "join" there was no issue at all.

If I click the gear-shaped settings icon, it is not very responsive & you have to click it multiple times. (That causes two UAC prompts to pop up.) After the UAC prompt closes, the settings menu does not open, and the whole Skype app freezes, requiring a reboot.

@Salvatore Bruno No estimated release date for 1803 at this point (although we are testing). Please note that 1803 is *not* yet officially supported on Skype Room Systems v2. Thank you for your understanding.

our test SRS is updated to 4.0.8.0, System and Keyboard are set to English, I can type "." in the virtual keyboard when I'm logged as Administrator, but if I swithc to Skype account the "." stop to work.Is there any workaround?Thank you.

@Ali Ashraf Darabi - Thank you for pointing out the issue. There was an issue with script and 4.0.31.0 msi package compatibility. We reverted to 4.0.27.0 when creating an image with the CreateSRSMedia script while we work on resolving the issue.