Welcome to HubSpot's home for real-time information on system status and security. Here you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

Update -
Tools in HubSpot that use engagements data are still experiencing some delays and intermittent loading issues. We’re continuing to investigate the cause of this issue and will update this page when more information is available.
Jun 3, 14:34 EDT

Identified -
Engagements data is still experiencing delays and intermittent loading. We’re continuing to investigate the cause of this issue and will update this page when more information is available.
Jun 3, 12:36 EDT

Investigating -
We are experiencing a delay in displaying updates to engagement activity data since 9.05am ET. Tools affected include reports, tasks, and conversations. No data has been lost. We are investigating the cause if this issue and will update this page when more information is available.
Jun 3, 11:12 EDT

Resolved -
The processing of form submissions in HubSpot experienced a delay of up to 37 minutes starting 11:00 am ET on Thursday, May 28, 2020. As of 11:56 am ET, the processing of form submissions was no longer delayed and the incident has now been fully resolved.
May 28, 12:00 EDT

Monitoring -
A fix has been implemented. We are monitoring the situation as the processing catches up.
May 27, 17:51 EDT

Identified -
The issue has been identified and the fix is being put in place. We are seeing a drop in delays.
May 27, 17:45 EDT

Update -
We are continuing to investigate this issue.
May 27, 17:44 EDT

Investigating -
We have identified an issue causing some CRM data to not appear in the board and table views. Additionally, Lists may be delayed. No data has been lost. This issue has been occurring since 1pm ET. Our team is investigating this issue and will provide an update when more information is available.
May 27, 16:31 EDT

Resolved -
We have resolved the underlying issue that resulted in some emoticons and characters failing to properly load in HubSpot content tools. Our team will continue to address any previously created content with remaining issues and any customers who are still impacted will be alerted via banner in their HubSpot application while we complete this work.
May 24, 17:19 EDT

Monitoring -
Nearly all emoticons and characters have been restored in affected content. We are continuing to work through a small set of remaining content and to monitor for any remaining issues.
May 24, 15:21 EDT

Update -
We are continuing to work towards resolution on the content that remains impacted.

Any customers who are possibly still experiencing broken characters will see an alert banner within their content editors in HubSpot letting them know. In the meantime, we encourage those users to proactively check their content and replace any broken emojis or characters while we work towards complete resolution.
May 24, 07:18 EDT

Update -
We are continuing to work towards resolution on the content that remains impacted. Most emoticons and characters that were affected have been fully restored.
May 23, 20:04 EDT

Update -
We have resolved this issue for the majority of impacted content. We are continuing to work on resolution for the remaining cases.
May 23, 12:17 EDT

Update -
We're continuing to work on resolving this issue and to determine a timeline to full resolution. We will update this page when more information is available.
May 23, 06:15 EDT

Identified -
We've identified the cause of the issue and the accounts whose content has been affected. We will be rolling out fixes to restore impacted emojis and characters. We are working to determine timeline to full resolution.
May 22, 23:22 EDT

Update -
We're continuing to work on resolving this issue.
May 22, 20:38 EDT

Investigating -
Some users are seeing 4-byte emojis and other special characters in their content (e.g., emails and web pages) replaced with question marks. We are actively working to resolve this issue. When resolved, we expect any impacted characters to properly display again. In the meantime, we encourage users to proactively check their content and replace any broken emojis or characters.
May 22, 17:20 EDT