Simply Super SoftwareSimply
Super Software is a UK-based PC software solutions provider. Formed in 1999,
we specialise in the
provision of anti-malware software for the Microsoft Windows®
platform.The main application currently being developed by our company
is the award-winning Trojan Remover.
First released in December 1999, Trojan Remover is designed to detect, disable and remove
malware from those systems where standard anti-malware programs have been
unsuccessful.

How to contact us:General enquiriesFor general
queries not specifically related to Trojan Remover, you can email us at
[email protected].
Alternatively you can contact us via postal mail at the Registered Address
shown below.

Sales
General
sales enquiries should be sent to: [email protected].
If you have already registered Trojan
Remover, and have a query regarding your order, or have ordered it and are
waiting for information, you should contact the registration company
FastSpring direct, at questionacharge.com.

If you are reinstalling Trojan Remover and your licence key is over 30 days
old, you may need a new key. If so, please email us at
[email protected]with your details so
we can trace your registration and issue your new key.

Support
Questions
regarding the use and operation of Trojan Remover, including questions on
Malware issues, should be sent to: [email protected].
If you have Mail Filters in place please ensure that you are able to receive
email from this address. If there are ever any problems with that email
address, you can try our alternative at [email protected].

If you have written to us but have not yet received a reply please check the
list here
of email addresses that we have tried to contact but have been unable to
reach.

Emails are normally responded to within 24
hours (usually sooner). If you have not received a reply in this time please
check your spam filters to see if our mail has been intercepted. If you
re-send your mail but still do not receive a reply please check the list of
email addresses we are unable to reach.

File
Samples
If
you wish to submit file(s) for analysis please send them to [email protected]
with the Subject title: "File For Analysis". You should place the
file(s) into a password-protected Zip archive, with the password
infected.
This will ensure that your mail will not be intercepted by any antivirus
scanners.

False
Positive Reports
We take every precaution to protect against False Positive detections, but
it is still possible for such a false detection to happen. If you believe
Trojan Remover has raised a false detection on one or more of your files,
please send copies to us at [email protected]
as described in File Samples above, but with the Subject title: "False
Positive". We will check the file(s) and remove any such false detection in
a timely manner.

Note: if you are going to send the
file(s) using Yahoo or Google Mail then you should change the file extension
of any executable file (e.g. .exe, .com, .bat, .scr) to something else (e.g.
.ex0, .ba0) before zipping the files, otherwise your email provider
may
prevent the files from being sent.