Facebook Insight not working

Checked out some of my clients reports this morning. Seems like the Facebook Insight API is not working correctly. (See attached photo for error)

I did the regular protocol - logging out of the connector and re-login however it is still not working.

Is their anything fuzzy going on with the API?

Thanks for your time.

1 person has this question

C

Chate Su

said
about 1 year ago

I got the same issue here too! Need an urgent help please...

Hey, do you mind to connect me via chate@soidea.co (just .co)

Cheers,

2 people like this

M

Mira Daniels

said
about 1 year ago

could we get a statement from supermetrics on this? What are the steps to resolve this and when will we get access to the data again?

S

Supermetrics

said
about 1 year ago

same for me.

S

Supermetrics

said
about 1 year ago

GSheet Error message said :Error: FB error: (#190) This method must be called with a Page Access Token. Please log out of the Facebook via the sidebar and then log in again.
When I logout and login in Facebook using the sidebar, the side bar said: Account fetch error. Error: no account objects found.
When I log to Facebook directly, I access my account without problem.

S

Supermetrics

said
about 1 year ago

GSheet Error message said :Error: FB error: (#190) This method must be called with a Page Access Token. Please log out of the Facebook via the sidebar and then log in again.
When I logout and login in Facebook using the sidebar, the side bar said: Account fetch error. Error: no account objects found.
When I log to Facebook directly, I access my account without problem.

I have the same issue except I'm using Data Studio - I get a system error

Would appreciate some attention or reply to this from the team -

thanks,

L

Lim, Leonard

said
about 1 year ago

What's the status on this? I am still facing the same issue.

H

Heidi Virta

said
about 1 year ago

Hi all,

issues that existed for Facebook last week have been fixed. If you're facing continued problem with the connector, please post a private ticket to us and include your Supermetrics user id, a detailed description and some screenshots of the issue. Thanks!