Real users, and what to do about them

Real users, and what to do about them

Technical Writer turned User Experience Analyst, and current President of TechCommNZ, Meredith will talk about her experience with real users of documentation, and some of the interesting and infuriating things they do. Based on her experience with applications training and support for these real users, Meredith will put forward some strategies and tips for dealing with them (both the users and the documentation).

Note: Members = members of TechCommNZ and affiliated organisations: NZATD, TWIA, PRINZ

About the speaker

Meredith has been a technical communicator for over 12 years, having been introduced to the industry through the (then) Graduate Diploma in Technical Communication. She currently works as an Applications Support Analyst at Synlait Milk Ltd, an innovative milk powder processing manufacturer based in Mid Canterbury.

Her role is focused on helping Synlait's 400+ users do their job better with the applications that they support. She counts herself lucky to work with a great team who appreciate the value of well-structured and written user documentation and who understand her obsession with “Good England” as they like to call it. Meredith loves to mess around with software applications, teach people about technology, and invent solutions to problems.

Meredith has twice won the WriteMark Plain English Technical Communicator of the year award, and is our current TechCommNZ President.