Frequently Asked Questions

Tracking information will not be updated until your order has been shipped and scanned by the delivery company. Your tracking number will be sent automatically via email to the address that is listed in your account; please make sure to check your spam folders in case the email gets filtered. In addition, you can find your tracking number by going into My Account or Order History. If the tracking number is not there, that means a shipping label has not been created yet.

At Hollywood Body Jewelry, we offer “quantity breaks” in pricing for almost all our products when you purchase several of the same style and color. This simply means the more you order, the more you save. If a quantity break for a product is given at 3, 6, and 12 pieces, the price for that product would go down whenever you meet that quantity mark. The quantity breaks can differ from product to product, so please check each item for the specific info.

On the top right corner of our website, there will be a link that says Register. Click on that link and provide the information that is requested. Once you fill out the required fields, click Register and you are ready to go.

You have several options to check your order status. First of all, you can check the status online via our website. Simply go into My Account or Order History while you are logged in. Otherwise, you can always call or email us to check on the status. Our office can be reached Toll-Free 866-425-2665 or International 310-532-2225, and our email is info@hbjus.com.

On the Sign-In page, you will see a small link saying Forgot Your Password? Click on the link and provide the email address you set up your account with. You will receive an email shortly providing a reset password. Once logged-in with the reset password, you can go into the “Change Password” option in the menu. Follow the instructions there to change the password back to anything you would like

We can also reset your password and help you change it to a new one if you call us toll-free 866-425-2665 or international 310-532-2225, or by emailing us at info@hbjus.com. You can also utilize the “Live Chat” function on our homepage and make your request there anytime during office hours (M-F 8-5PM). Please note that phone requests may require authentication to verify that you are the account holder.

If there is any product from your order that is out of stock or short on stock, we will ship whatever we have available and remove the unavailable items from your order. You will never be charged for anything that is not available. If you would like an opportunity to replace unavailable items with something else, please remember to check on the Out of Stock Notification option during your checkout.

Whenever you place an international order with Hollywood Body Jewelry, you are authorizing the shipping company (UPS) to act as your broker with the Customs Office of your location, which is necessary in order to clear the merchandise and process all the duties and taxes.

To Canada: Duties are determined as a percentage of the total amount of goods purchased. Goods and Services Tax (GST), Provincial Sales Tax (PST), and Harmonized Sales Tax (HST) are a percentage of the subtotal of the value of the merchandise purchased and the duties on that merchandise as required by law. The GST, PST, and/or HST rate is determined by the province to which the merchandise is shipped. All the duties and taxes collected are forwarded to the proper Canadian authorities.

Other Countries: Your order may be subject to VAT, import duties and taxes, which are levied once your package arrives reaches your country. Hollywood Body Jewelry ships your package “DDU” (duties and taxes unpaid); we do not collect the VAT, duties, and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office.

The great majority of the jewelry you find anywhere is not nickel free. A small percentage of nickel is present in almost all metal jewelry, even gold products. In actuality, one of the essential compounds of 316L Surgical Steel (which is the highest grade of steel) is nickel. If you are allergic to nickel in any way, we do not suggest using our metal products. It is suggested you stick with our hypo-allergenic products instead, like our line of PTFE (polytetrafluoroethylene) and BioFlex items.

All of our package deals are sorted and assembled beforehand, so we are unable to replace individual items in a package deal with anything else. Any item in a package deal can be purchased separately, so you can always order them individually.

Clear images of the products are provided only for items that have already been purchased, and they are available for download from the website after the order has shipped. Log-in and go into Order History, which can be accessed from My Account and click on the order number containing the product image you want. You will see a download link whenever you hover over an image