Tag : Headset

When high quality and competitive pricing are the order of the day, Agent headsets fit the bill perfectly.
Designed in the UK to an extremely high specification, all Agent products are highly compatible with a majority of existing equipment from other suppliers, and are supplied at brand beating prices to offer you exceptional value for money.
The all new Agent AU1 & AU2 corded headsets are now available in SA.
The Agent AU1 is a single ear (monaural) headset with USB connection. The AU1 is ideal for your modern Unified Communications equipped office and its lightweight design means hours of comfortable wearability. With in-line call controls and built-in noise-cancelling, the AU1 gives you all the technology you need in a sleek but tough design.
The Agent AU2 is a

Not all headset users are the same; just as not all headsets are the same. This is why choosing the best headset for your unique needs can play an enormous role in your job satisfaction, as well as productivity.
So, how exactly should you go about selecting a headset that would be best suited to you, and your unique situation?
To assist with this, we have defined a 3-Step process in the search for the perfect headset match.Ultimate 3-Steps to Headset Happiness...
STEP 1
Understand your User Group
Unless you understand what purpose the headset should fulfil, it would be impossible to start your search in the appropriate place. Rightfully so, this step begins with you, the user.
For the purpose of simplifying the selection process, we’ve identified 3 main User Groups.The

Following on Part 1 of ‘Choosing the Right Headset’ comes the final instalment – The Top 10 Key Factors to consider when searching for your perfect headset match.
With Step 1 & 2 (Understanding User Groups & Headset Categories) successfully navigated, the final piece of the puzzle is to take a step back and consider the holistic ‘space’ in which the headset is expected to perform (and shine!)
Which brings us to the last segment in the Ultimate 3-Step Process to selecting the ultimate headset partnership – the Top 10 Key Headset Factors to Consider BEFORE Choosing the Right Headset…STEP 3
Top 10 Key Headset Factors to Consider
In reality, there are copious amounts of factors which will impact your final headset choice.
Since it is impossible for us to mention all of

Mismatches between your company’s needs and a supplier's offerings can add costs, cause delays, and even damage your organization's reputation – what if, for example, the equipment provided is sub-standard and your name is directly linked to it?
Enter the Ultimate Supplier Checklist – your guide to making great supplier choices and building solid business relationships:CompetencyFirstly, how competent is the supplier? You need to start by evaluating their capabilities against your needs, confirm that they can indeed deliver what they promise, and then, go one further - what are their customers saying?
Phonatics, for instance, is one of South Africa's leading suppliers of telecommunication peripheral products since 2000; we are proudly the trusted name in affordable high-quality equipment with excellent service to match. And coupled with our

With the current state of our economy translating into budget sensitive, product conscience consumers, the call for innovative and progressively alternate supply modes in answer to consumer needs is becoming the heart of good business.
At Phonatics, we firmly believe in flexibility when it comes to the fulfillment of our customers needs and with this in mind, we afford our clients, dealers and end-users the freedom of good, alternate products whilst remaining focused on supplying the best possible solution, at the best possible price with quality to match.
“The Freemate brand is imported solely by Phonatics, and we proudly sell and support this brand in the African market,” states Pieter Snyman, MD. “Freemate is the best alternative headset brand in Africa when comparing pricing and quality to

From our first office opening in 2000, to 15 years on, our main company focus remains fixed – we provide the best quality and service within the headset distribution market. We import and supply directly, thereby ensuring our clients the best possible price, and with our comprehensive after-sales service; from general maintenance and SLA’s, to repairs, to replacements; our customers are smiling all the way.
Always putting our clients first, Phonatics actively imports spares with all headset purchases, and this, coupled with our certified in-house technical teams, result in drastically reduced downtime on all headsets.
Expanding from 4 Freemate headset models in 2000 to 28 different variants today, Phonatics has grown from strength to strength, servicing the whole of South Africa from our two main service centres

With quality, affordability and world class service top of mind, Phonatics proudly introduces two new headset additions to the Freemate™ family* – the AG 01 and AG 02.
“The Freemate™ brand is imported solely by Phonatics, and we proudly sell and support this brand in the South African market,” states Pieter Snyman, Phonatics MD. “Freemate™ is the best alternative headset brand in SA when comparing price and quality to well-known competitor brands.”
Having first being introduced to the South African market a little over 15 years ago, the Freemate™ brand of headsets is today one of the leading names used in call centres across SA. Freemate™ headsets strike the perfect balance between quality, product range and cost-effectiveness, and are compatible with all voice platforms. Having proved their

At Phonatics, we firmly believe in flexibility when it comes to the satisfying our clients needs and with this in mind, we deliver good, alternate products that focus on the best solution, at the best price with quality to match.
“The Freemate brand is imported solely by Phonatics, and we proudly sell and support this brand in the African market,” states Pieter Snyman, MD. “Freemate is the best alternative headset brand available today when comparing pricing and quality to well-known competitor brands.”
Our call centre clients needing to make the move from existing equipment to the more budget sensitive Freemate brand on corded headsets will find the transition effortless.Highly RespectedFreemate is one of the most popular call centre headset brands available today, not only in Africa but

Customer Intelligence Survey Results
(Phonatics Customer Intelligence Survey, November 2014)
With a core objective of Phonatics being CUSTOMER SERVICE, where we believe that every success that follows started with a great first experience, we conducted our 2014 Customer Intelligence Survey to gather the data and define the market place environment when it comes to customer buying patterns and the factors that influence purchasing decisions.
With a sample focus group of almost 4,000 identified from various local companies and large corporates alike, such as Mediclinic, GrowthPoint, the De Beers Group and Telkom SA, the findings were most enlightening.
Over 51% of respondents hold a management role or higher, powering them as key influencers in the buying decision process, with main work responsibility groups including Operations, General Manager and Office

With a deliberate ‘client convenience’ mind-set, Phonatics delivers all the bells and whistles to ensure a positive, professional and hassle-free client experience when dealing with any of our top-class sales and repair centres. Of the many business benefits our clients have come to appreciate when dealing with Phonatics, our Buy-Back and Free Assessment services have each received rave reviews.

Despite the obvious benefits delivered by an efficient headset, Call Centres need to acknowledge that a headset is not a ‘one size fits all’ scenario. The benefits to be gained from selecting the most suitable headset for individual agents can significantly increase the level of service they are able to deliver to customers, as well as positively affect their personal overall job satisfaction. As such, when deciding which headset is best suited, a number of factors should be considered:
Working environment
Does the design of the office space require noise-cancelling or wireless technology? For example, if the office has already been designed to minimise background noise, then organisations could decide to prioritize other features such as design and optimum audio clarity.
User experience
If the user is fairly inexperienced

The success of your Call Centre is two-fold – great customer service delivered by great call centre agents! And so to avoid the old adage, ‘you’re only as good as your equipment’ of becoming your Call Centres cliché, here are our five top tips of selecting the ‘right’ headset.Headset Quality
Invest in the best you can afford. Low cost devices are low cost for a reason. They may be fine for occasional use but not for Call Centre agents. Always consider durability, quality and comfort, and invest in the best headsets that you can afford. When properly looked after, this upfront investment will ultimately reduce cost-per-wear and limit downtime caused by faulty headsets.Headset Certification
Ensure that your headsets are certified for Call Centre use. Such