Return Policy

Articles are accepted for credit or exchange in the U.S. if returned unworn within 30 days, accompanied by a sales receipt. Returns should be sent to our Customer Service Center.

A refund by E.B. Alexander will be made to the purchaser upon request if payment and jewelry have been received. Shipping charges will be refunded only if the product is defective or an error in shipping has been made by E.B. Alexander. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

Please Address the prepaid, insured package to:

E.B. Alexander
ATTN: Returns
95 E. San Martin Ave.
San Martin, CA 95046
Include your name, address, and daytime phone number.
Allow 14 business days from the day you returned your package for your return to be credited or exchanged.

Please send merchandise via UPS, DHL or Fed Ex only. If you have any questions, please contact Customer Service at (888) 464-9362 .