Call Us: 800-535-6233

FAQs

Add American Express

Adding American Express is very easy. Just follow these steps.

Add New Location

Adding a new location to your company? Congratulations! Your company is growing!! Great job!!

Here is what we need you to fax or email us and we will get a completed Additional Location Application back to you for signature. The easiest thing to do is print this page, write the answers and fax the page to us at 800-957-5276 or 714-948-8148.

DBA of the new location: _______________________________________________________________________________________________

What percentage of the Visa, MasterCard $ volume will be swiped at this location? ___________ %

What percentage of the Visa, MasterCard $ volume will be keyed-in at this location? ___________ %

Will this location accept Amercan Express? YES NO

Checking Account Change

If you would like to change the account we deposit into, we will need you to fax or email us the following:

A letter signed by the original account signatory when the account was first established, authorizing the account change.

A copy of a printed voided check for the new account. Temporary checks cannot be used.

If printed checks are not available, a letter on bank letterhead stating that the account is valid and active, the account number and the ABA routing number. The text for the bank letter is below. have your bank cut and paste this text on their letter head and fax or email the letter to us. In addition they will need to mail the hard copy to us at our address.

_____________Your Legal/DBA name here_______ is a valid and active account holder at this

financial institution. The correct ABA routing number for their account is ___________________

and the correct account number is ______________________________ .

If you have any questions or concerns please feel free to contact me.

Regards,

SIGNATURE (REQUIRED)

NAME (REQUIRED)

TITLE (REQUIRED)

PHONE (REQUIRED)

DATE (REQUIRED)

LETTER MUST BE ON BANK LETTERHEAD.

Add eCommerce to my account

At some point most companies choose to augment their current revenue by adding eCommerce capabilities to their current website or by opening a completely new website for eCommerce. Here are the FOUR ESSENTIAL REQUIREMENTS to process credit cards with a complete eCommerce website.

WEBSITE

Your website is where customers can some to view your products and educate themselves about your products and services.

SHOPPING CART

A shopping cart is basically a database interface that allows the website to keep track of the items the visitor has selected for purchase.

PAYMENT GATEWAY

At some point the website shopper will make the decision to CHECKOUT and finalize the purchase. This will entail entering confidential personal and financial information such as credit card numbers. When the customer is entering this information, it will appear to him that he is on your WEBSITE but in reality he will be entering this information directly into a SECURE PAYMENT GATEWAY.

MERCHANT ACCOUNT

Once the customer clicks the CHARGE CARD button on the PAYMENT GATEWAY, the transaction will be securely routed into the banking system through your MERCHANT ACCOUNT. Provided the transaction is approved, the MERCHANT ACCOUNT will handle the funding (deposit) into your checking account.

Chargebacks

A chargeback occurs when a cardholder or issuing bank disputes a transaction posted to the card holder account. These disputes typically happen for several reasons:

Merchant is a victim of fraud and/or customer is gaming the system

The product/service was not as described

Non receipt of product/service

The transaction was unauthorized by the cardholder (buyer used someone's card without telling them).

The reasons for chargebacks are as varied as the types of customers you have. But many times chargebacks fall into broad common catergories. transaction and so on. If your business receives a chargeback, your checking account will be immediately debited for the amount in dispute. In addition, a fee for handling the chargeback may be imposed (which will be reflected on the merchant statement). If you have questions regarding a chargeback your business receives, please contact our customer service department at 1-800-535-6233 or email us at support@approvalcode.com .