Important!

We want to highlight that you must first install your software before connecting the camera to your computer. This is critical to an easy and successful install.

Helpful Installation/Information Resources

Lumenera’s FAQs (link to FAQ) provide partners and customers with quick solutions to common questions.

More detailed solutions related to specific applications are accessible to customers through our Knowledge Base. Contact our Technical Assistance Center (TAC) at support@lumenera.com to obtain access to solutions via a User name and password.

Should you require any additional assistance with your camera installation, please contact your Lumenera dealer for first line support. The TAC is available for second tier support at support@lumenera.com or at 1-613-736-4077 (press 2 from the auto-attendant).

Power Requirements

Maximum power supply requirements:

USB bus power or external 5.0 volts for SKYnyx

Using power that exceeds these levels will result in damage to the circuit board(s) in your camera and replacement boards will be required. Note that damage due to incorrect power supply usage is not covered under warranty.

Technical Support

Our Technical Assistance Center is committed to fully supporting its customers through all stages. Contact us with your questions or concerns.

Knowledge Base

Lumenera customers have access to a variety of solutions and reference materials from our knowledge base that are updated regularly. Contact support@lumenera.com to obtain your user name and password.