By Peter Cleber In 2017, we have completed a project for a US client, to setup a European Distribution Center operation for the distribution of surgical devices in Europe. This article describes various aspects which influence the process of establishing a European...

By Denis Olson Effective Leadership I’ve learned many tips to be an effective leader in my (30) plus years leading various organizations and what it takes to be an effective one. I’ve held Leadership roles in multiple disciplines ranging from managing Engineering...

By Denis Olson The importance of providing a Best-in-Class service business during these uncertain and turbulent times can best be illustrated by the following Customer Satisfaction Statistics: 59% of your customers will leave if dissatisfied with your service support...

By John Tedeschi One of the keys to our success as a Baldrige recognized company was the deployment and company-wide embracing of our five “evergreen” corporate objectives. These objectives addressed the needs of our major stakeholders; Shareholders/Owners Customers...

By John Tedeschi Most organization improvement initiatives are not industry specific but can be easily applied across many diverse industries. I have been involved with managing and facilitating the “Best Practice Sharing” sessions at a major annual music industry...