Service Desk

Service Desk

Arkphire operates a 24/7/365 service desk which lets our customers extend their operational hours and grow their business

Arkphire’s high-skilled and certified engineers provide service support to multiple customers from our shared service desk. Our service desk is an extension of our network operations centre (NOC), which ensures our customers have access to our technical resources. Located in in Sandyford, Dublin 18, our service desk becomes an extension of our customers internal IT team. Arkphire’s service desk is built on ITIL best practice approaches and operates an ISO27001 service management application to provide the best quality standard approach.

Arkphire’s service desk allows our customers to gain real business value by providing a 24/7/365 service with our highly skilled and certified engineers. This means our customers can extend their operational hours and also fill the skills gap that they may have identified. Arkphire’s “always on” approach ensures that we monitor and manage our customers’ environments so that no business processes that drive business outcomes are disrupted, ensuring our customers can continue to grow and provide the best services to their customers.

KEY FEATURES:

24/7/365 fully manned service desk

Highly-skilled and certified engineers

ISO 27001 service management application

ITIL framework best practice approach

Integration possibilities with other service management applications

Increased availability

Expert end user support

Increased business value

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Arkphire shipped over 25,000 IT products across the world last year

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We offer a range of value-added logistics and supply chain services to over 140 countries

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We completed more than 520 customer projects last year

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