Did not receive tokens on completing Best of Lottso, conctacted customer support and Pogo Sarah said they no longer give the tokens just the super completion badge. Why would they not let their customers know?

When I finished the Lottso PBA, I was expecting to see the bonus tokens for completing an Album but there were none, then a couple days ago I completed a Mix & Match Album and there were no bonus ones for that one either. I contacted Customer Service and was also told they they are no longer giving out the bonus tokens for completing albums. Have you all been watching to see if you are getting the bonuses? I have gotten the bonus badges but no bonus tokens!

I am wondering if that new pop up window, that you get when you win a badge, has something to do with it?
It could be that you’re not looking at the correct spot on that pop-up box to see the tokens. When the box was pink they were listed UNDER the picture. Now when you win a badge the tokens are listed ABOVE the picture saying something like “way to go for your win” blah blah blah and then tokens are mentioned.
Now I will look more closely at my completion on an album to see if it lists the tokens.

I only have 2 badges left to do in the new First Class Solitaire album…. should be finished tomorrow. I also finished an M&M album a few days ago and got the extra tokens in additon to my special badge.

I just completed the First Class Solitaire Album (Sunday 8/7) and received the completion badge and 5,000 tokens. As soon as I knew I was going to win the game I wrote down my tokens, added in the 1500 for the badge I was working on, and the 408 tokens from winning the hand. My token count went up an additional 5,000 tokens….for completing the album.

As I said before….customer service is incorrect….you still get extra tokens for completing an album. It does not show on the pop up, but the tokens are added.

I am answering this because….
I just finished a Mix Match Album which also USED to give bonus tokens for completing an album.
I paid close attention to my pop-up window after completing the album and I did NOT get bonus tokens for completing the album ( like I used to )
I only got tokens for completing the Mix Match BADGE.
I took a screen shot of it if there’s a way I could show it.

I didn’t write my tokens down cause my last game for the album was Gin so I couldn’t tell which tokens were for the game win (it scores weird to me). So my tokens for winning the game were ____? and then I had a jackpot spin of 350, then the badge completion tokens of 2000.
According to the wording on the pop-up window, it says…and I quote:

Kudos! You won this Mix-N-Match album:
You just won:
The Peoples Pogo Badge (which is the name of the super badge)
Complete any Mix-n-Match Album of 20 challenges for a random chance to earn this badge.

So there’s a picture of both badges yet underneath both badges it only says ‘share’ for the facebook thing and ‘close’ to close the window but no mention of tokens in big numbers like a weekly shows you.

Bummer.
I will write down the next album I complete to see how many tokens I get in total.