Kissing at the Chili's

Hello. My name is Dora Edwards and I'd like to write a letter to Chili's. What I want to say is that I took my family to one on a recent trip to Durham, NC. We went last Friday about 7:30. We had to wait about 20 minutes to get in, which seems excessive. Once seated, we were given menus and my kids (11 and 8) were given kid's menus. My 11 year old was offended that he was given a kid's menu and crayons. I called for the hostess to bring him a regular menu, but she just went and helped someone else. A few minutes later, the waitress came. I think her name was Monica, but it might have been Mona or even some alternate spelling of Monica like Monika or Moniqua. She took our drink order and I asked for the adult menu for my 11 year old. She came back a few minutes later with our drinks, but no adult menu. My husband asked her for it again. Do you know what she did? She picked up his menu, which was lying on the table, and handed it to my son. You need to train your staff to ensure that each person gets a menu. My husband has picked his meal, but if he wanted to share his menu with my son, he would have. It's Chili's job to have a menu for each person and not make people double up.

So we ordered. My husband got a cheeseburger. Me, that salad with black beans in it. My 8 year old got chicken fingers, but asked for some of that spicy peanut sauce that comes with the lettuce wraps. My 11 year old didn't find anything he wanted on the menu, so he asked if they could make him a waffle with strawberries. He likes those. The waitress said no, they did not have waffles. My husband asked why not. The waitress said that they didn't have any batter or any waffle irons. My husband, as you would think, was mad. This was a restaurant and they should have something simple like waffles. Yes, he used a four letter word, but had she just brought the waffle, he would have given her a good tip. Know what she did? She turned around and walked away and said something to the bartender.

I got up and walked to the hostess station and asked the manager. His name was Michael. I told him that the waitress was rude and left our table before we could complete the order.

He was so great. He came to our table and took the order himself. When we got to my son, he's changed his mind and decided that he's have fajitas, so we just ordered that.

The problem came when the waitress was sent back to our table with the food. She said she's been warned and it was all our fault. My husband told her that it was her job to shut up and serve us. He makes at least three times what she makes, I'm sure. And he doesn't even need to hide his tips from the IRS like she does. He told her that and she walked off.

No one came back, so after about 10 minutes, I went to find Michael. Know what we found? He was kissing that nasty waitress at the drink station. No lie.

This was totally unacceptable. We eat out 3 or 4 nights a week. I have a Master's degree in Art History from Duke, which was why we were in Durham, and I'm pretty sure that Michael and that Monica are high school dropouts.

I think we deserve our money back (the ticket was around $75, but I didn't keep the receipt). We should also get free meals whenever we're in Durham.

You should fire Michael and Monica or whatever her name is. Hire some smarter people. My newphew graduated from UNC in May and he can't find a job. Maybe you can hire him?

Thank you and I look forward to your help.

Give me money back. Give me free meals in Durham. Fire these high school dropouts. Give my nephew, who made the dean's list 2 times a job. Pay him what he's worth.

As others have said, the server only did one maybe two things wrong -leaving too soon.

Picking up a menu that's not being used to hand it to your son... atthe most that may strife your ego because ... pretty much she wassaying "You could have done that yourself". Which you could haveactually.

Not having waffles - not her problem to fix. I don't go to wafflehouse when I want Mexican food, why would I go to a TexMex restaurantfor waffles? Really wanting it doesn't mean they have to providesomething they don't make.

" Yes, he used a four letter word, but had she just brought thewaffle, he would have given her a good tip."

So you're trying to JUSTIFY swearing at her, saying that if she hadjust bowed to you and made food they didn't carry that it'd have gonebetter?

That's like beating someone up and then telling them "this wouldn'thave happened if you'd just given in to me".

Frankly, I wish I hadn't skipped ahead to the high-school-dropoutinsult. If I'd seen the comment about swearing at her first and thenpretending she deserved it.. you'd have lost me sooner.

And now, after insulting them, calling the girl nasty, defendingswearing at her - over items they don't carry - and calling themdropouts while parading your own degree around like it's the crownjewels, you... want a refund and free food whenever you go back and ajob for your nephew.

Frankly... not so sure you want your nephew to be working there. Becareful what you wish for... he might end up serving someone treatshim the way you treated the employees.

Your son is 11 years old. There is NO REASON why he cannot understandthat Chili's does not offer waffles. It isn't IHOP, it's CHILI'S.

Your husband was finished with the menu, no reason for the server torun to the hostess station to pick up an additional menu.

On a Friday evening during dinner rush, you had to wait 20 wholeminutes. The horror of it!
You don't deserve your money back, you were served food. You ate thefood. End of story. You don't deserve free meals in Durham, oranyplace else.

My niece attended Duke University and can understand that Chili'sdoesn't have waffle irons. She can even spell and use punctuationproperly. I guess she made it to every class and you skipped a few.

Ok, I wouldn't normally reply to one of these letters, but lady... areyou high?

"we had to wait about 20 minutes to get in, which seems excessive"
For a DINNER RUSH on a Friday night?! In a heavily populated area noless, and at a chain restaurant to boot? If I were in your position, Iwould have fell to my knees and thanked the god of dining out.

"This was a restaurant and they should have something simple likewaffles. Yes, he used a four letter word, but had she just brought thewaffle, he would have given her a good tip."
Yes, so if she had brought the item the restaurant did not have, andcould not possibly make, you would have given her a tip? Where exactlydid you go to school again, oh marvelous wonder of a mind?

"I have Master's degree in Art History from Duke"
A master's degree in ART HISTORY? Really?! OMG you must be so smartand important and wonderful!!!

Haha just kidding. This degree can't even be used as toilet paper(talk about a useless major unless you're going to become aprofessor), so stow the superiority complex, sweetheart.

"My husband told her that it was her job to shut up and serve us. Hemakes at least three times what she makes, I'm sure. And he doesn'teven need to hide his tips from the IRS like she does. He told herthat and she walked off."
Yeaaaaaah.... that's how you get spit in your food. Hope you enjoyedthe extra protein :D

"My newphew graduated from UNC in May and he can't find a job... Givemy nephew, who made the dean's list 2 times a job."
Brilliant spelling there, by the way. Nice to see that "Master's inArt History" paid off. Guess it didn't so much for your nephew... bythe way, dean's list is not a big accomplishment. I earned Dean's List5 times from my school (one of the best public NY state universities)without much effort.

Stow the attitude. Be glad you weren't thrown out. Pray the restaurantkeeps those "high school dropouts", who could easily be collegestudents with more potential than you and your nephew, I'm sure.

For someone who is so well educated, you would think you could figureout how to use parenthetical commas. Why don't you pull your head outof your ass and start treating people with a little bit of respect?You and your family should absolutely not be allowed to return to aChili's restaurant anywhere. The vile behavior that you displayedshouldn't have to be tolerated. You're lucky that your server evenwent back to your table at all. If I had to serve you, I would havesimply given you your bill for the drinks and asked that you leave. Mysuggestion to you would be to no longer dine out if you are going totreat people that way. If your husband makes so much money, perhapsyou could save all the restaurants in your area some trouble and hirea private chef?

In the small restaurant I work at, we got a couple of signs postedspecifically stating that we don't take **** from customers, mypersonal favourite being 'If you're miserable, it's a $10 charge forputting up with you' and 'We got 2 speeds, don't like this one yousure as **** won't like the other one' (yes, it is asterisked). Mostof the time the manager simply calls people on their jerkishness, butI'm sure that in your case he would have walked to your table with thepizza knife (for the uninitiated, it's basically a machette) in onehand, caressing it with the other, and smiling brightly as he askswhat the problem is.

Ok, so from what I gathered, the waitress did one thing wrong. Sheshould have gotten your son a menu instead of rudely forcing yourhusband and your son to share. I have little siblings, and they doget annoyed when they are given kids menus and they enjoy ordering offthe adult menu for variety. Also, your son is a growing boy and oftengrowing boys will eat an adult meal as their body is using that energyto grow.

However, just because the waitress made a mistake does not give youthe right to insult her all night and be awful people to her our ofspite. Your paycheck means nothing, and her lower income doesn't makeit her job to be treated like a valueless slave that must serve youunder all circumstances. You were quite frankly acting like a bitchand so was your husband. Your son may have the ignorance to ask forwaffles since he is eleven and he can inquire to see if they areserved there, but if they are not, he cannot have them. If therestaurant doesn't serve waffles, stop complaining to your server,because she doesn't 1) develop the menu or 2) cook the food, so inboth respects she is helpless in this situation. She cannot beexpected to run to IHOP for you or to run and buy a waffle=maker andbatter. That is not part of her job description and your paycheckdoesn't entitle you to demand everyone with a lesser paycheck to shutup and do more than they are able to do for you. That poor woman wasalso scolded for not sitting there and taking your unnecessary abuseafter you decided to be all two-faced and kind to her manager. Youbrought an evening of hell on a woman who made one mistake at thebeginning of your meal.

Having money and a college degree does not make you smarter than thosethat don't have a degree. Some people don't see college as an optionfor them, because they have no financial resources and scholarshipsare extremely difficult to obtain if you are part of the middle class. Some people do not want to have the pressure of debt from collegeloans and will find other ways of making their living. Some of thesepeople are smarter than you with your fancy art degree. This isobviously true because anyone with any sense at all can tell you thatyou expected too much and it was utterly stupid for you to demandwaffles. You are also not very brilliant because no restaurant wouldgive you a refund of $75 dollars if you don't have a receipt, and norestaurant would want you affiliated with them in any way after youbeing so awful and your letter would actually hinder your nephew'schances of getting the job.

you can be sure all the waitstaff knows you and your family...youmight as well never go to that Chili's again. The service won't beany better!

And why in the heck would you expect to order waffles at Chili's (forthe kid that was 'offended' by the kid menu)? Good Grief...have youever eaten at a Chili's that service breakfast? Catch a clue, lady! Seriously, they don't open until 11...THAT IS LUNCH TIME (followedclosely by DINNER TIME!!!)

However, I will say "Thank you" for the laugh you provided so many ofus...and, I feel confident in saying, the Chili's people who receivedthe letter. I bet everyone in the office read it...and laughed untilthey wet themselves, which probably resulted in them being able to gohome early!

Here's a free tip...STAY HOME AND FIX DINNER FOR YOUR FAMILY...thenyour KID won't be offended at the KID MENU, you won't look so stupidby ordering breakfast food at a restaurant that doesn't serve it andthe rest of us can enjoy a nice meal without listening to your stupidbellyaching!

You sound entirely too stuck-up and patronizing to take your family toChili's. Next time, take them somewhere that your pretentiousattitude won't cause you to write more letters such as this one abouta restaurant employing regular people.

First,why would your CHILD be offended to recieve a CHILDREN'S menu?Most places hand them out to CHILDREN 12 and under... unless, giventhat you eat 3 or 4 nights a week, your son is so overweight, and hispoor stomach is so stretched out, that a child size portion will notfill him up.
Second, perhaps you should teach your children [and husband, whileyou're at it] the difference between an ethnic dinner restaurant andIHOP...why on earth ANY restaurant that serves fajitas, nachos,quesadillas, etc. would serve WAFFLES is beyond me.
Third, why would you expect the waitress to still appear chipper afterbeing insulted and cursed at? Also, a little tdbit of information foryou: if you piss off your server, chances are you ate some of theirsaliva, as they probably spat in your food. Not so comforting, is it,especially when you think your server is some kind of whore that couldpossibly have hepatitis or some other inection.
Finally, why on EARTH would you expect for a refund for your meal ifyou don't have the receipt? You'd be lucky to even receive a couponfor a free appetizer, given the situation/the verbal harassment. Asmany others have said, you are lucky you didn't get your pompous rearskicked out or banned. Not only this, but why would you expect toreceive free meals in that same location? If you weren't satisfiedwith the service, why would you even go back? Sounds like a poorexcuse to fatten yourself up at someone else's expense to me. Also,why would the restaurant hire ANYONE related to you? If sheer idiocyruns in the family, which I'm suspecting it does, they would more thanlikely not put up with the whining about how hard the job is, andabout how everyone else should be doing your nephew's job while hesits back and de-evolves like every other member of your family.
Some people are just so ungrateful...

You're an idiot and your husband is a chauvinist pig. I'm so glad Idon't have to associate with people like you. Just because you have acollege degree doesn't mean you're any better than everyone else whodecided not to go to college. Ever think it was because of situationslike your nephew's? Who wants to pay off student loans when they can'tfind a job with a college degree? I myself am going to college but yougive those seeking higher education a bad, elitist rep. Lower yourunrealistic standards and step into the real world, bitch.

Your son got offended when they handed him a children's menu, thenwhen he received an adult menu...decided to order waffles. That in anamong itself proves he is obviously not ready for a freaking adultmenu. WHO THE F*** orders waffles from Chilis? Smack your kid nexttime, and then yourself.

You are rediculous, why would a restaraunt like chilis serve waffles?Have you ever seen a breakfast menu there? Tell you your husband andyour quite useless degrees to go home amd eat instead of making othersserve your food 3 or 4 times a week

All I can say is that as SOON as your husband cussed at the waitressyou should have considered yourselves lucky not to be booted from therestaurant. Most places consider that VERBAL HARASSMENT and it WIllget you booted if not banned.

Also, Chili's is a Dinner restaurant, meaning they specialize in Lunchand Dinner. Waffles are not lunch, nor are they dinner. If your kidwants waffles... take him to IHOP.
I find this letter extremely rude and hateful. And I really hope thatMicheal and Monica were commended for not throwing you all out on yourentitled rears.

So what I got from this reply was that the manager and server werekissing. OKAY, that is a little bad but if you have ever worked in arestaurant you know stuff like this happens.

The rest that I got out of this is that you are a horrible family andmost likely racist too. It is simple, the restaurant was busy. Serversget flustered like in every profession. I mean minus anybody with ANART DEGREE (Jesus, when did an art degree become the HOLY GRAIL).First off, your husband was done with his menu, he should know how toshare and that is a valuable tool to teach your children.

Secondly, once he said a curse word that is it. Your server now feelsuncomfortable and angry. Then he says he makes more than the server.Here is a surprise, I am a server in college, I make roughly $200 on a10 hour shift. Let me guess your husband makes about 40,000$ a year.There is a good chance the server matches that if she is full time.

Also, my father one time worked for a second job at Mcdonalds. Justfor some extra money, plus his children were younger and loved thetoys. He worked 2 days a week there. Here is a hard degree, He is aMetallurgical Engineer. In all honesty, he most likely makes more thanyour husband in Per diem a month.

Middle class people that judge people are the worst. Especially whenthe wife brags about an art degree. Obviously she does not use it. Artdegrees, if the student is worth anything, are traditionally looked atas an OUTSIDE THE BOX thinker.. Obviously sharing a menu eluded youso you failed miserably.

Lastly, demanding for free food and your money back because theparents could not control the diarrhea from their mouth is absurd. Ihope retardation skips a generation for your childrens sake.

I hope you do not think this is from that restaurant I am in Tennesseewhich kills that theory. I attend UTK and am going for a civilengineer degree. If you are offended or would like to make a wittycomeback to this (which may be impossible with a degree in ART) pleasefeel free to email me at log1919@gmail.com.

The server treated us a little bit badly so we decided to make acontest of it. Why should one of us give our son OUR menu after all,what if we changed our mind on our order? We kept a pissy aurathroughout the day, as if on the verge of snapping at the lack ofwaffles. Waffles for Jesus Christ's sake, you don't deprive my goodman of waffles. So finally my husband snapped, made it very clear tothis waitress that he's superior to her. She's getting paid aroundminimum wage to serve us, we're practically royalty, she'd better doit right.

Then I had just about lost it. After my husband told her off, sheactually ditched us. Deciding that minimum wage isn't worth dealingwith us. And her boyfriend was consoling her. That's just despicable.That whore.

In summary for my trauma I think both that woman and her boyfriendshould be fired. Hire someone smart like me with an art degree. Mostimportantly, I think we deserve free meals forever. Otherwise, maybeI'll take my snobby ass ELSEWHERE.

These inbred fucktards should be killed But in the SOUTH, it is normalto have offdpring from other family members. Everyone south of themason dixon is an inbred fucktard. Why do you think Walmart started inthe south????
Ed

Are You kidding Me Honestly waffles WHAT IS WRONG WITH you if its noton the menu they dont HAVE IT and its Defiantly not the waitressesfault I would Love To see someone like you wait tables for one nightand deal with people like you WHY IN GOD"S NAME WOULD THEY HAVEWAFFLES and best is they prob spit in your food and that waitress probmakes twice as much money as you do and your husband and nephew whosprob just a janitor at UNC and cleans of the deans list when it getspost you MY FRIEND are trash

Oh My This woman needs to go get herself some PROZAC and I am thinkingthat she might want to get her ENTITLED children some too. (let's allhope that the guy she is married to, jumps on the banwagon and selfmedicates).

Not much else to say then this lady (and I use that term loosely) andher family all need to stay home and cook, where they can all havediffernt things and not have to worry about a CHAIN TEX-MEX resturantnot serving breakfast foods!!!

TO BAD YOUR MASTERS DEGREE DID NOT GIVE YOU COMMON SENSE!

Please do us all a favor and get out of the gene pool, we have enoughingnorace in this world as it is.

P.S. I am not a waiter, I do not work in a resturant. I am abusiness owner (not of a food establishment). I just found you so offthe wall and ignorant, I had to post!

i am a waiter and u are absolutely ridiculous.....people like u areour worst nightmare....chilis is a barbeque grill, lunch and dinnerrestaurant ...... why the hell would u think u can get waffles.....itslike people go out now to pick on the server....i love my job and itry my hardest to make people happy.....for crappy tips anyway...but ishow up everyday to for sure run into a guest like u to try and ruinmy night......jeez!

If your child wanted waffles, you should probably take him to IHOP,not Chili's. It's a bit unreasonable to expect that a place likeChili's should be able to provide you with waffles on demand. As forthe comment of the employees being high school dropouts - I work atChili's, I currently hold a BS in Biology/Psychology and am pursuingmy PhD. My co-workers are all high school graduates, with themajority of them working toward or having already completed theircollege educations. If the employees are so ill mannered anduneducated, why would you want your beloved nephew to work atChili's?

If you're expecting good service and respect from the staff andmanagement, you need to show them civility and respect- insulting yourserver will get you nowhere other than into the 'hall of fame' ofimmature, nasty customers.

For someone who has a degree from DUKE you sound like a completeDEGENERATE!!!!! You can't spell or form sentances maybe you shouldgo back! If your husband makes only 3 times what a waitress does,than maybe he should get a second job. I heard Chili's is hiring forbartenders!!!

Oh, one more thing - your husband told the server that her job was to"shut up and serve him?" Does he say the same thing to you? Maybeyou haven't "served" him in awhile - that's probably why he is sopissy...

I am so sick of people like you who think that if a server doesn't getdown and lick your boots, they are not giving you good service. Waffles? At Chili's? Are you really that stupid? Why didn't youbitch about the fact that they do not serve Mandarin Duck, or Lobster? It's Chili's, they have a specific menu, if you don't like what's onit go somewhere else! You are probablly the type who would ordersteak at McDonalds! What a dumb stuck up bitch you are!

Your kids should be taken away from you. You are raising them tobelieve that people are not equals, and that you can treat whoever youwant like shit just because it pleases you. Thanks for raising acouple of future assholes that society will have to deal with.

I was a server while I was in college earning my degree in ComputerScience. You have no idea how hard that job is when you have to dealwith assholes like you. If you want to live in a country where thereis a class system, then I suggest you move to India so you can boastabout your supposed superiority to those who make less money than you- until then shut the fuck up bitch and get a life!

What a fucking bitch! I have a degree from Duke! My husband makesthree times as much as her! BLAH BLAH BLAH BLAH BLAH. You asked forfucking WAFFLES at a Chili's. How fucking retarded are you and yourhusband and your son...apple doesn't fall far from the tree I guess.Apparently they don't teach common sense at Duke. Waffles requireSPECIAL EQUIPMENT to make, which Chili's DOES NOT have. That is whatyour server tried to explain to you but you guys just didn't wannahear what she had to say. If I was your server, I would have told youto go fuck yourself, right in front of your stupid kid. It would havebeen worth getting fired to teach your elitist bitch ass a lesson.

Libel is a published or fixed form of defamation of character; a civilwrong that falsely impugns the reputation or character of a person orentity, opening the target up to public scorn or ridicule. Libel mightappear in a magazine, book, newspaper, or in a radio or televisionbroadcast. Signs, billboards or posters can also be mediums for libel.Online libel, or cyberlibel takes electronic forms such as email,mailing lists, newsgroups, chat rooms, podcasts, vodcasts and Webpages. A false charge that is uttered but not published is consideredslander.

In recent years cyberlibel has become an issue. Although many citizensdo not yet realize it, comments made to chat boards, newsgroups andeven mailing lists are all forms of publication. Criticisms ofcompanies or their goods can be a basis for libel charges if theposter misrepresents facts or fails to qualify his or her post asopinion. Businesses recognize the power of the Internet. Word-of-mouthbecomes exponential when comments are posted to a worldwide medium.

I forgot to mention, I am also a waitress and going to college forEnvironmental Law.
FYI. The fact that you just posted information about this employeeher name the managers name, the city the chili's is in, and anaccusation about kissing on the net instead of contacting chili'scorporate. You could be sued for slander. Who's the dumb one now?

I am a non partisan reader but you sound like assholes. The fact thatyou mentioned many times how much your family makes as opposed to yourwaitresses, "high school drop out" was annoying enough but are you sounhappy as a famiy that you cant share a fucking menu. GET A LIFE

You ma'am are a snobby elitist S.O.B. of the highest order. The factthat your kid wants "waffles and strawberries" at a CHILI's??? areyou out of your ever loving mind? I would have laughed so hard if iwas this waitress. omg.

Wow. As a server, I am highly offended. I am a bank official, whograduated high school, with honors, have served in the US Army, andyet, because I love the atmosphere, and tips are great, I serve onSundays at a Cracker Barrell in town. That was incredibly rude of you.To be mad/upset is one thing, I apologize for your inconvenience, butto take it to the extreme of requesting free meals everytime you go tothat area, taking time out of your "high class life" to write a letterand complain, I mean seriously. You're not better than the woman whosued Mcdonalds because she was burned by coffee. The relations of theMgr/Server, are none of your business, period. Your complaint is onservice, not what they were doing behind the scene or anywhere elsefor that matter. You should try to be a server, just for one day, andrealize that they go through hell just to make sure that they can paytheir bills on time.

First off, you have no right to judge other people's intelligence.Just because they work at a chili's does not mean that they areinferior to you and have to "Shut up and serve us". You are a stuckup bitch and need to shut up and go somewhere that serves waffles. Youexpect too much and need to have a nice slap in the face. Agreed thatthe manager should not have been kissing the waitress, but the waythat you and your family acted was despicable and you should fear theday that anyone in your family ever acts that way toward me. Put yourbig girl panties on and get over it.

Your Master's certainly isn't in English, as we can tell by yourletter. Your 11 year old needs an adult menu so he can order wafflesfrom Chili's? The reason your husband makes three times what thewaitresses make is because he doesn't work in food service. Wait staffhave to put up with an endless stream of folks like yourself thatthink that a Master's degree and a good paying job make them the kindof people wait staff enjoy taking care of.No one's job is to shut upand serve someone else.

Oh,and Michael and Monica probably aren't high school dropouts buteven if they are, they have jobs and your nephew doesn't. Do you knowwhy? Because he's just as much of a pompous ass as you are and feelsthat entry level jobs are beneath him.

Dora,
You need to take your over educated elitist snobby ass and work as awaitress and have some rude, obnoxious customer treat you like thatand see how it feels. And if your husband makes so much money, maybehe can afford to take you to a higher scale of a restaurant.
Buy a cookbook and stay at home.

I totally agree with the lady before me! How important do you thinkyou are? First of all:

1. You went to Chili's on a FRIDAY night in Durham, I live in NC andhave been in Durham many times, they are a very big city, so EXPECT towait. It is a part of life, get used to it.

2. If the waitress gave your precious son who from a quick glance mayappear to be a "kid" (because that is what he is, a kid's menu, don'tget upset, just share, really it's not that big of a deal, it isFriday night and she was probably very busy, if you have ever workedin her a waitresses shoes which you probably haven't you mightunderstand what she would have to deal with..Imagine if she gotoffened that you didn't know her name! That is how silly this is.

3. CHILI'S does not serve breakfast!!!! No, certain restraunts donot keep waffle irons on handy, not restraunts who serve lunch anddinner cuisine. Really common sense should tell you that. I am goingto Burger King and gonna order Lobster, I mean really?

4. Also, I would not want to return to your table either if somecondescending man yelled at me and told me to shut up after he threwhis money in my face. How rude are you? Who says that? No humanbeing deserves to be treated like a servant, she is a waitress, yesshe is to take your order, but she is still human and deserves to betreated as such. I wouldn't want to wait on your table either

Pretty much your post is ridiculous and I am bothered that you areteaching your kids this great example of how to treat other people,that when they get older since their daddy makes lots of money theycan treat others as awful as you and your husband treated thewaitress...

I hope you get a wake up call and realize life doesn't always cater toyou.

Oh my God! Could you be more ridiculous? The last time I checked,Chilli's wasn't even open for breakfast so unless they serve Chickenand Waffles, they obviously woudln't have the supplies to makewaffles. So just go buy a box of Eggo and shut up.

"My husband told her that it was her job to shut up and serve us. Hemakes at least three times what she makes, I'm sure. And he doesn'teven need to hide his tips from the IRS like she does."

Second, you and your husband both sound like a couple of major jerksand if I were waiting on you, I would have dumped your husband'sentree all over him and not even cared if I got fired!

The only thing I can believe is that the writer has a Master's. S/Heis in that percentage of people who make those of us with degrees lookbad - "Look at all the college graduates who can't write a simplebusiness letter!!"

(Business letters were first introduced to my classes when we were inthird grade - and it wasn't even at a fancypants school.)

I just wanted to say- on behalf of the pain in my stomach fromlaughing so hard, and my eyes being stuck inside of my eyelids fromrolling so hard...

Bump.

I've missed you Dora. The offer is still open. I can teach the kidshow to make waffles.

I will.

But don't fly here, ok? I'm afraid the airline might piss you off,your husband would get all huffy and demand to know the stewardess'education, you might be angry at the film onboard, and someone...might say a naughty word.

Remember: Never complain in a restaurant, they might just SPIT in yourfood! These people are dopes and are in the5-10% of people who cannever be pleased. WOW! A Master's in Art History, what a blow offdegree. A degree in knife sharpening would be more worthwhile

What do you mean if she had just brought the waffle?!? She told youthey didn't have any batter or waffle iron!

And you also thought it was important to include that your husbandmakes three times as much as she does. What a pompous, arrogant womanattitude. Considering the fact that wait staff only makes between $2-3an hour, that's really not a compliment for your husband.

I really hope you forgot to mention that you're foreign as you are anincredible embarrassment to this country.

OK! I'm sick and tired of this letter! This letter is offciallydead... lol! It passed away on Tuesday, April 5, at 3:24 PM.Visitation services will be Friday from 6 pm - 8 pm. Funeral serviceswill be Saturday at 1 pm with burial following services.

"Kissing at the Chili's" will be remember as being a really annoyingletter that some people considered to be fake. We will always rememberDora, who made us laugh with her outrageous comments.

"Kissing at the Chili's" leaves behind it's writer Dora, who is busysomewhere else bragging about her education at Duke.

When I was working at a BK, I'd get the occasional idiot who'd try toorder a Big Mac (joking and not joking, how could you not know whatfast food place you're at???). After a few hundred times of hearingit, the next time someone thought they were a comedian and ordered aBig Mac, I calmly looked at them and with a straight face, I said"That'll be $20." When hotshot asked "What for?" I replied, "Well,it's 3 something for the Big Mac, and the rest is to cover my time andgas while I jump into my car, drive 2 blocks to the nearest MickeyD's, buy your Big Mac, and return here to give it to you." SometimesI love being a smartaleck.

Maybe the hostess was right to bring your 11 year old son the kidsmenu. after all he was acting like a little kid by wanting somefreakin waffles. HAHA waffles... at chilis. thats a pretty good idea,next time i go to Olive Garden i am going to ask for some friedcatfish. or maybe i will go to Red Lobster and order some meatloaf. itmay work... maybe.

on another note, my parents use to always tell me that you show yourtrue intelligence by the language that you use, cussing at anyone isntacceptable i dont care if it is a bum on the street. actually a bun onthe street probably would know better than to order waffles at chilis.I MEAN, do you know what type of restraunt that is? FYI they servesouthwestern cuisine. hince the name CHILIS.

also, you make fun of the waitress and manager for being such loosershaving to work at chilis because they are high school dropouts, butyou want your nephew to work there? not much faith in ole' nephew, imean, he couldn't get a job that would meet your aproval? maybe hecould be the cook at IHOP, then he could make waffles every timelittle eleven wanted them. goodness i am full of good ideas.

Are you serious? Lets be smart... Lets just judge everything by yournet worth I see.

I see you were mad and I would be too, however judging people by theirnet worth is riddiculous. Oh, and let me guess, have a sticker on yourBMW bumper stating my son made the deans list, and my nose is skyhigh?

I think that your and your hushands behaviours were unexcusable. I cansee why your son would want waffles, they are yummy after all, but tojust expect a restaurant that doesn't serve breakfast, to just up andmake him some waffles is absurd. If he wanted waffles that badly maybeyou should have gone to Denny's or IHOP. Or better yet, maybe you canjust remind your son, that when in a restaurant, he has to order whatis on the menu and not just what his whim is.
I think you could have handled the situation so much better then youdid, instead of subjecting your kids it.
Self worth has nothing to do with what you make or what you are worth(money wise). I am horrified to think of how your children are goingto grow up when they see their dad acting like a selfish child, andcursing at a waitress, when it was your child who caused the problemin the first place.

Ok, obviously a joke, but if you want to make the letter sound morerealistic.... First, if you claim to have a master's degree- try tosound like it. You write like an uneducated hick. Second- if you aresoooooo wealthy, why are you eating at Chili's?

No wonder you got the kind of service you did. I can about imaginewhat kind of customers you were. What does your husband consider agood tip? 10%? And he thinks it's okay to use four letter words withsome poor waitress at Chili's because she can't whip up a waffle foryour brat? Please. He sounds like a real class act.

If your kid wanted waffles, then maybe you should have taken yourfamily to IHOP. If I had ever pulled that stunt with my parents, I canassure you, I would have been going hungry that meal.

I have a Master's degree in English, which seems to be irrelevant,except maybe to you. I know exactly your type: the kind who has someuseless degree, thinks you're better than everyone else, and lives tobe a pain in the ass.

You're extremely lucky if you haven't had someone spit in your foodalready. I hope you continue to get the kind of service you deserve.

This is hilarious. Obviously a joke. Strawberry waffles? Sadly,having worked in the food industry, and having a sister who waitressedfor 10 years, the rest of the letter seems completely realistic, asnasty as it is. But the fury over the inability of Chili's to producewaffles is just too surreal and perfectly horrible to be anything butsomeone yanking your chains.

I am enthused at the fact that you would entitle this whole document"Kissing at Chili's" when it should be called "I went to Chili'sexpecting to have everything handed to me and when they did notfullfill everything that I desired I was upset and wanted to get thosepeople fired because that is what I feel is best for a company I knownothing about." I am upset about the fact that you would actuallyreduce your nephew, who apparently made the deans list twice, to awaiter at a chain restaurant, surely he is embarrassed by this. Goodfor you.

As much as I wish this post would stay down, I feel I need to sharesomething.

A young man came into the sushi place where I work two days ago and,with an expression of stone, asked for strawberry waffles. He lookedcompletely serious. This lasted for five seconds before we both burstout laughing.

I have no idea if this guy was a PFB member or just a lurker, but ifhe's reading this, I just want to let him know that he made my day.

Yes, had the waitress just magically snapped her fingers and made theproper waffle-preparation equipment appear from thin air, then shewould have gotten a good tip! You are unbelievable. I can't believeit needs explaining to grown people that waitstaff has no control overthe menu. You would think someone with a college education wouldunderstand that.

I too carry a four-year university degree, in ART. I'm nowhere nearthe snob you are. I actually work in customer service so I can haveeasy health-care benefits while I have enough free time to focus on myart and selling it. Don't assume people who work in service are"drop-outs". Stop living in a sheltered bubble and experience lifeonce in a while. Get to know people before you make rudeassumptions.

You people are exactly what's wrong with the world today. Nobodygives a damn how much money your husband makes, he's still a rude,dispicable excuse for a human being. And you're a moron. I feelsorry for you people, judging people's worth on the amount of moneythey make. I see no reason why your son couldn't take a look at yourhusband's menu after he was done with it...sounds to me like you justwant your server to jump and fulfill your every unreasonable whim,like a good little slave, and take your and your idiotic family'sunconditional, unquestioned and unwarranted abuse just because youobviously have some self worth issues. Since your husband makes"three times" the salary of a waitress (and let me take the theopportunity to say LOLZ to that), perhaps he should buy you a soul. Shame, shame, shame on you. I hope they hocked in your food somethingfierce, dudes...big gobby ones, too. Please stop breathing my air. Thank you.

There is one legitimate complaint in all your ranting: that the serverdidn't bring you an extra adult menu for your son.

I suppose it probably wasn't appropriate for the manager and thewaitress to be kissing in the restaurant, but I'm with othercommenters--he was probably just trying to calm her down and reassureher after the way you behaved. Also, they were in the drink station,not in the middle of the restaurant.

I know plenty of high school dropouts with better manners than you.You allow your husband to cuss at and abuse a server in front of yourchildren? You expect a lunch/dinner restaurant with a set menu to justmagically whip up an item that isn't on the menu, with no evidencethat they even have the necessary supplies? You brag about a degree inArt History and think that makes you better than someone working at arestaurant to earn a living, and possibly earn their degree? Youaccuse workers who earn less than minimum wage and are entitled totips to support their income of tax fraud? And you brag that yourhusband makes ~$7 an hour (3 times 2.16ish)? You deserve all the rudetreatment you get.

I'm still sincerely hoping that this is a joke, because otherwise, ithurts my poor customer service representative brain. :(

Oh, and Dora - one more thing..... I'm sure because you are an "ArtMajor" - you are much much smarter and have more "couth" than a lowlyserver. Get off your high horse lady. I applaude servers all overthe world for having to deal with idiots like you and your family. From someone that had to work 3 jobs, how do you know that your serverwasn't working her way thru college by being a server? I give them ahell of a lot of credit - by the way, maybe you should have taken acooking class instead of Art - try eating at home if you want somegoddamn waffles

Hey Lady, you and your husband are every server's nightmare. Where doyou get off saying your server hides her tips from the IRS? Oh Iknow, you think they because they are "servers" they are beneath youand your snobby, stuck up family? And I agree with the 1st poster -Chili's is not a breakfast place - if your kids wants waffles - takeem to perkins

Excuse me, but Chili is not a breakfast restaurant. If you think theyare, try going there in the morning, lady, you will find them closed.They do not serve waffles or breakfast. Your attitude towards the waitstaff is in need of some attention. Do you really expect Chili to giveyou your money back or free food because the manager and the waitresswas kissing? They might have been husband and wife and he wasreassuring his wife that the problem lies with you lady. Actually, itdoes the problem lies with you and you need to grow the hell up andrealize that you made a mistake by asking for waffles at a restaurantthat doesn't serve them by just looking at the menu that they gave youand then you got all pissy when they didn't have any for your boy whodecided to have something more dinner like. Who in the world wouldgive their son a waffle at dinner? Waffles are for breakfast notdinner, lady. And asking them to hire your nephew? That is plain rude.Have him apply not go about it this way, you silly bint. And pushingyour degrees on them, what does that have to do with the service thatyou got? Nothing! You are trying to get free food from these peopleand I hope they refuse to do so.

For the crazy bee-itch complaining about the "Kissing at the Chili's". I've never been a waitress in my life---but you and your bratty kidshave gone too far. You know good and well---if your family is soeducated---that chili's do not serve no damn waffles---when have theyever---you should have took him to IHOP or Dennys. I can't standpeople like you who take advantage of innocent people simply trying tomake a living and all you do is try to bully them. If you're so damnrich and special hire your ass a at home chief and let your bratty asskids boss them so you can pay them and tips them and file THAT to theIRS. stupid ass---or learn how to cook bee-itch!!!

"Damn that waitress to hell, HOW COULD SHE NOT HAVE A WAFFLE IRON???
Your husband must be a great guy... Letting your son use his menu and
all. Oh wait... That's not what happened. Does your husband always
tell people to shut up and serve him... He does make all that money,
maybe he should buy some slaves."

you are a stupid stupid woman...you should learn how how to treatpeople with a little respect..Chili's is a lunch and dinnerresturant...if you wanted breakfast go to fucking dennys, youmoron...and i'm guessing there was a few special ingredients in yourorder..also only arrogant fools name drop their education andsalary...obviously Duke tought you nothing about social skills ormanners. Furthermore if you are eating out three of four times a weekyou are doing a fine job as housewife and mother or are people ofgreat education above cooking for thier loved ones. all and all itseems as though you are only a bored housewife trying to get somethingfor nothing, yet another fine example for your kids.I have all readywasted to much time on a person like you....

My 11 year old didn't find anything he wanted on the menu, so heasked if they could make him a waffle with strawberries. He likesthose. The waitress said no, they did not have waffles. My husbandasked why not. The waitress said that they didn't have any batter orany waffle irons. My husband, as you would think, was mad. This was arestaurant and they should have something simple like waffles.

OH NOSE NO WAFFLE IRONS?!? please. it's a LUNCH/DINNER restaurant, notdenny's. they don't serve whatever whenever. you should go there ifthat's what you want.

The problem came when the waitress was sent back to our table withthe food. She said she's been warned and it was all our fault. Myhusband told her that it was her job to shut up and serve us. He makesat least three times what she makes, I'm sure. And he doesn't evenneed to hide his tips from the IRS like she does. He told her that andshe walked off.

and you say SHE was rude? again, please. if you made less than minimumwage with crap tips i'm POSITIVE you would be the EXACT.SAME.WAY.

This was totally unacceptable. We eat out 3 or 4 nights a week. Ihave a Master's degree in Art History from Duke, which was why we werein Durham, and I'm pretty sure that Michael and that Monica are highschool dropouts.

solution: learn how to cook and eat IN. surely someone like you withyour master's degree in art history would know how to cook, right?that way you will only have yourself to complain to when your kidswant waffles and you don't feel like making them, or your husband isangry because you screwed up his steak.

You should fire Michael and Monica or whatever her name is. Hiresome smarter people. My newphew graduated from UNC in May and he can'tfind a job. Maybe you can hire him?

"My husband, as you would think, was mad. This was a restaurant andthey should have something simple like waffles."

You really are something, you know that?

ATTENTION, LADY.
YOU ARE NOT THE CENTER OF THE UNIVERSE. Why don't you try going to*real* restaurants more often and stop loitering at the local IHOP? Incase you're wondering, not all restaurants have waffles. They are not"simple" or "easy" for that matter. And Life is Not McDonalds. You can*not* always have it your way.

I don't care about your degrees, or your husbands' degrees. Yourhusband was unaccountably rude by telling the girl that he made threetimes what she made. He probably makes TEN times what she makes, butthat's not the point. Please make the world a little better and stayhome. I'm sure the servers at the restaurants you patron will bethankful, and you might finally realize how much work goes into takingcare of your arrogant butt at dinner.

Wow, you and your husband are a couple of class A scumbags. I expectservers have spit or worse in your food before. You should be nice toyour waitstaff. They have access to the food that will be going intoyour mouth. The fact that you don't realize that indicates to me thatthey give out postgraduate degrees to morons. Hope you enjoy yourhepatitis.

I came across this letter in attempt to find something else. I am awaitress at Chili's in Mississippi so the title caught my attention. I have to say that I agree with some of your statements, however, someare inappropriate. Your son who wanted a menu should've been given anadult menu upon the first request, I agree. As for your youngest sonwho couldn't find anything on the menu and wanted waffles...wellChili's is not the Waffle House. It is Chili's policy to please thecustomer, as most restaurants do, but if the place where you aredining does not have something on the menu it probably means that theydo not have the ability to make anything else. Your waitressshouldn't have been rude to you, and the manager/waitress relationshipthat you witnessed was definitely inappropriate. However, noteveryone that works in a restaurant is a high school drop-out. I am acollege student earning a BA degree and I work at Chili's, along withmany others in my same situation. Servers only make $2.13 / hour, andmost of the time they don't even see that money, only the tips thatthey make. Your husband may make 3x that, and not cheat on his taxes,but that doesn't mean that all Chili's employees do. Just keep inmind that servers are waiting on YOU, catering to YOU, and runningtheir ass off while waiting on others besides YOU. Cut them someslack. If you have a terrible dining experience and you cannot get aresponse out of the manager on duty, contact Corporate Headquarters.

YOU ARE THE DEFINITION OF AN IDIOT! I also work at Chilis currently. yes, the server should have brought you a menu.. that was true. Thereason she couldn't give you a waffle is because there is no suchthing at chili's you idiot. If there was, it would be on the menu. And why on earth would your idiotic husband be upset with the serverabout that. She doesn't make the menu. And as far as the "the areprobably high school drop outs.." I will have you know that I, alongwith the majority of my co-workers are college students and WILL besuccessful in life. And unlike you, we will be respectful of peoplethat are making their way through life and not complain about thingsthat are out of their control. You disgust me.

I would just like to say that I use to work at the Chili's atNorth Winston, but I had to go on leave, because I am attending UNCC,majoring in Biology, Pre-Med and minoring in Chemistry and Spanish. Iwould like to say that yes the waitress was a bit unreasonable. Sheshould have brought the adualt menu and shouldn't have walked away andbeen kissing the manager. If they were involoved than one or the othershould have been moved.
But what I do want to say is that as far as the waffle thing,Chilis dont serve breakfast and they have nothing to make waffleswith, so I think you and your son should have pick something off ofthe menu. We will revise it for you as much as we can, but we can't upand make a waffle.
The next thing I would like to say is that people that was bornwith a silver spoon don't have the pleasure to work in a restuarantand put up with innorant people like you sound like. Working atChili's made me a better person because I learned how to toleratepeople like you! You should have been compensated for your bill, butas far as eating free whenever you are in Durham, come on get real!LIke i have stated before, school history, just because people chooseto work at Chilis, don't mean we are highschool dropouts, in fact manyof my fellow co-workers are College students!
And for you to have your Master's Degree in whatever, you shouldbe smarter, than to belittle others. Personally you are the ignorantand stupid one! People like you are the reason why there is so muchdiscrimation in this World! By the way, you are more than likely aboutthirty something years old WHITE woman and you have a Twenty year oldAFRICAN AMERICAN WOMAN schooling you on life! GROW UP!!!

People like you are the reason there's so much hate in the world. Wake up to the 21st century. The class system fell out of favor longago. Assuming you are superior to ANYONE because you have an artdegree is simply rediculous. I passed up art on the collegiate level(after recieving many scholarships to pursue it) for a reason - it's afluff degree. Although, I will have to say it's fitting. The onlything more elitist than you is art history. Admit it - it's moreabout who you were as opposed to what you did. Ever been to theLourve? The attractions are a dissappointment - the real show is instorage. Anyway...(I'm going off on a tangent to prove a point to anelitist - priceless). Don't think for a minute that you are superiorto the average restaurant worker because I've won national awards inYOUR field and I'm a restaurantuer. Also - does your husbandregularly try to prove his worth with his paycheck? I don't even wantto think what he's over-compensating for. And how about that kiss? If I had an overbearing, rediculously rude customer chasing me aroundthe restaurant (and to the service station which is completelyinnappropriate) I may need some comforting as well - even if I'm"nasty". Bottom line - I kick people like you out of MY restaurant -and I cater to many affluent and famous people. Who are you, again?

I hate patronized Chili's before, waited on a GAME DAY Sunday for a table, 45 minutes. My choice to stay and wait. I have ordered "off"the menu because my sister was a Chili's worker, so I knew what toorder to get what I wanted.
I am in the Customer Service business myself, I higher Call Centersfor MAJOR Companies to deal with their inhouse CS. Now, it sucks thatChili's can't outsource their CS to my company because I'd have anyone of my 30,000 reps tell you how it is.
You are not special, you and your family are the reason whychefs/cooks, servers, and so on, SPIT IN YOUR FOOD. If you feel youare better than the waitress, EAT AT HOME. If you are out of town,PACK A LUNCH!
You have just taught your children to be morons and to think they aresuperior to anyone else.
And for you, a college graduate, to ASSUME that the MANAGER or eventhe WAITRESS are highschool dropouts, out of line.
Chili's shouldn't refund anything to you. They should ban you fromeating at a Chili's in Durham.
You disgust me.
My children will always know to expect good service but never demandit. They will never see me behave in a way that I will have todefend, possibly in a court of law!
You should apologize to your children for acting that way in front ofthem.
The words escape me to tell you how disappointing it was to readthat. Thank you for letting me know that I am better, at least, abetter human than you or your husband!

I have read your letter again and again and it just deeply saddens methat people like you exist in this world. You are the reason ourcountry is going to crap because you think you deserve everything.

Waiting 20 minutes on a FRIDAY night to be seated is not the longesttime I have ever heard, in fact it's pretty standard with most chainrestaurants.

I will say that the waitress was wrong for not bringing you anotheradult menu. However, where you went wrong was the reaction to the newsthat Chili's does not serve waffles. While it is perfectly fine torequest waffles, upon learning that this particular establishment doesnot serve this item, you should have told your son that he would haveto choose again or you would need to go to a different restaurant.

Your husband's (and consequently your) reactions was totally uncalledfor. Even if the server was rude, which is wrong, you should have justleft the restaurant and told them that you would never be back andwritten your letter.

Swearing at a service person is never a right solution nor is it smartsince those people can do ANYTHING to your food they want to from thatpoint on.

Your child is the only one who had the smarts at that table to ask forsomething different than waffles when your husband blew up. Why isthis? Your son was Embarrassed of you. Yes, you are an embarrassmentto your child!

To react that way to the notion that a particular restaurant does notserve waffles is indicative of a deep psychological problem or angermanagement issues. Please do not think that this is a stretch. If hegets mad over waffle batter, I would hate to live with him! I wonderwhat life is like at home for you? Does he yell at you if you don'tput the cap back on the toothpaste correctly?

You make remarks about the waitress and the manager being high schooldrop outs and that she hides her money from the IRS? You have no rightmaking those assumptions. I don't care if you went to Duke and have amaster's in art history. You could be the daughter of God himself andyour opinion is not weighed even heavier. If your entire self esteemis based entirely upon where you went to college and that gives you"bragging" rights and entitlements...you need help as does yourhusband. You need help with your self esteem because you can't just bea nice person, but use your education to say, "I'm better than theyare." Perhaps you both should see a psychologist and treat your twoseparate (though I suspect related) issues.

You will have a hard time getting back $75 if you do not have areceipt? How does one pay $75 for 3 adult meals and a child's meal?Did you buy a lot of drinks (going back to your husband's issues)? Youwill most likely get a gift card and an apology. You will NEVER getfree meals in Durham every time you visit. You are not that important(though you think you are) and I truly hope your nephew, who younicely tell us made the dean's list twice (so did Ted Bundy and seewhere he ended up), wants to do something with his important educationbecause I fear you would look down on him if he decided foodmanagement was a career he wants to pursue.

In closing, please apologize to your children and to yourselves forembarrassing yourselves in front of a restaurant and please considergetting help for your husband's anger management issues.

I hope some day you realize how ridiculous you are. I especially likehow you mentioned your husband doesn't hide his tips from IRS like she does...Do you know servers in my state make $2.33 an hour and haveto claim at least 10%-15% of their sales regardless of the tips theyactually earn? You couldn't pay me a million dollars to deal withpeople like you. Keep teaching your son he can make
ridiculous requests and treat people with disrespect and see wherethat gets him.

You are the people that get spit and other "uncharged" items in yourfood. The 11 year old had sense enough to know that Chili's doesn'tmake waffles - as did your educated husband. You might be surprisedsince you only have an art degree.

A friend of mine sent this to me, knowing I'd get a good laugh out ofit. She was right. But I also saw how this letter hit a nerve withso many, and how justified the writer feels in her complaint, so ofcourse I had to add my humble two cents, sorry ahead of time forfanning the fire.

I am a server and corporate trainer with Chili's, in NC, the reason myfriend thought I could relate to this. As many have said, theseletters are not uncommon, with a chain restaurant they are almostdaily. There is a company website that is devoted to feedback, soanyone can comment on their recent visit. Most of the feedback we getis regrettably akin to this letter, if you had a pleasant time whybother to write in? Dora's response from home office is also valid. I shouldn't give away our secrets, but those letters are prettystandard. Our policy is, and it's good business, that any complaintis valid, we only become more successful by happy, returning business. You can get a burger anywhere, your experience at Chili's is whatbrings you back. That, and the southwestern eggrolls.

I do not mean to trivialize her complaints. I am embarassed that youdid not have a good experience, it was significant enough to cause youto take the time to write in. You deserved good service, that's ourjob. But the contention in your letter is not only that you did nothave a satisfactory experience, you also throw personal insults at theserver, manager, and the company.

The service industry is tricky. What one table may find polite andprofessional, another finds aloof and cold. Every table is aperformance, or an interview, trying to impress your guests,accomodate their needs before they ask, and cross your fingers thefood comes out timely, hot, and exactly what they wanted. You don'talways win, every position in a restaurant is so intertwined that ifthe dishwasher walks out it could ruin your entire night. I'm notcomplaining, I chose this job. I chose to work here with my collegedegree (from UNC, Duke's neighbor and rival) after I decided a deskjob wasn't right for me. I made twice as much in half the timewaiting tables. How could I not accept all this glamour?

You did not deserve rude service. You cite your education, yourhusband his income as reasons to not be treated in such a manner. Youshould not have been treated rudely because you are a customer and,more importantly, a human being and for no other reason. By this samerule, I urge you to not assume that just because we wait tables we aredrop-outs, failures, marionettes to run and fetch at your command.

You say you used to work in restaurants, please don't forget what it'slike to be condescended to and snapped at and only be able to smileand dream about all you would say to them if you could. I work withPhD candidates, Master's graduates, working moms, and some of the mostcolorful, kindest people I've ever known. We're out to earn an honestliving. I promise you we're honest. We are required to report ourtips, in fact, they pretty much do it for us. It's a computer, youcan't cheat, it knows what you made. And even if that wasn't the casewe deserve the same courtesy we give you as guests at our business,not low brow accusations of tax evasion.

As for the waffles, (you knew I'd get there), you're right that yourserver should have been more patient with your request. I am sorryshe did not handle it as well as she could have. I have worked forChili's for five years, and I've been asked for many things, butsurprisingly never waffles...Maybe she was dismissing because she knewthere really was no way to make waffles, instead of bs-ing and comingback with the same answer. We do not have raw eggs, they come usalready boiled. We have milk, but our flour is already mixed withspices usually. Even if we could have had the ingredients, anindustrial kitchen is "zoned" to avoid cross-contamination. You canonly cook certain things in certain places to avoid mixing your rawmeat and your fresh veggies for example. To make pancakes (for lackof waffle iron) we would have to shut down one part of the flat top,clean it thoroughly, cook pancakes, clean it again. All assuming wecould adjust the temperature for pancakes, most of what we make cooksat higher temperatures (burgers, quesaadillas, etc.) For a chainrestaurant that mass produces food, this is quite the ordeal toperform on a Friday night. As servers we are trained not to makeexcuses to our guests, just apologize and rectify. I thought that ifyou had a very clear explanation of why your request was so difficultyou would understand enough to extend a little grace and patience to abusy restaurant.

Instead you demanded and complained when not accomodated. As a guestat my table, I depend on you for my livelihood, and will do what I canto satisfy you. As you have pointed out, I am low on the totem pole,I cannot change our menus or policies, hurling insults cannot changethat.

Twenty minutes is a long time when you're hungry, I know, and tosuggest expanding or moving to make more room so no one has to waitseems rational. Keep in mind that Chili's opens over 100 restaurantsa year so that there will be Chili's on every corner soon enough. There are 2 in Durham and 7 more in the Raleigh-Durham area. Therewas a time when the Durham location you went to would be on over anhour wait just a few years ago. Friday and Saturday nights are ourbusiest, usually the only time there is a wait now.

Next time you are dining out, all I ask is for you to think about yourserver as another person, just like you, struggling to make a livingin a thankless industry. Extend the courtesy they give to you, I knowwe're not all good at what we do. Those of us who are trying our bestjust want the same respect we give you, not to be blamed for all thosehorrible waiters out there who did you wrong or your bad day at workor the fight you had with your mom. We're there to get you in and outand back to work, or to entertain your hungry kids (and sweep upafterwards to save you the trouble), to celebrate a birthday with youand your twenty friends, or to be attentive and invisible on a goodfirst date. All for an arbitrary tip, never knowing how generous itmay be. We are also human, we forget, we're working long hours, we'rejuggling school, family, work, just like you. Remember we are not sodifferent, and I will wait on you anytime.

You think a masters in art history makes you better then that poorwaitress who had to take you husbands %*$@ ! I have a masters andstill find myself humble enough to treat people with respect. I'msorry they did'nt teach you grammer when you got that masters!
They cant make waffles because they dont sell waffles.

I am surprised anyone would have the gull to say to that waitress whatyour husband told her. Haven't you ever heard not to piss off peoplewho handle your food? I have friends that worked in a restaurant as aserver while going to college of course, so they are also welleducated, who say they have added some "special" ingredients of theirown food for customers like you. I have eaten at Chili's on manyoccasions and last I checked, it is not a breakfast place nor a wafflehouse. Why would anyone, espeicially with the intelligence you claimto have, ASSUME there would be waffles at a places that has Baby Backribs? It's not the IHOP. It was uncalled for for your husband to getupset when the waitress told you they don't have waffles. It's likegetting made because you wanted to eat Pizza at a steak house. Youwant free meals, for what, being rude yourself? If a menu wasn'tbrought right away, wouldn't it be simpler to just have your son lookat your husbands or even yours? It would be a little frustrating notgetting it after asking for it, but just share, you are a family andlast I checked, they don't sit you accross the room. And to ASSUMEthose people are high school drop outs, what does that make of you.Like they say, when you ASSUME something, well if you are as educatedas you say you are, you finish the rest. Most Servers are puttingthemselves thru college. Be nicer to your servers, they are the lastones to touch your food before you get them. Its sad, but its true.

I am in total agreement with the comment stating that you shouldrequest a refund on your "COLLEGE DEGREE"...obviously, English andwriting were not your strong subjects.

Truly, your service was not up to par...not arguing that point...butyour DEMANDS are quite unreasonable...be thankful that they were nottrying to kiss you.

You were dining at CHILI's, not an exclusive restaurant in Paris.While everyone deserves good service...what does it matter that yourhusband makes 4x more money than the waitress? Sounds to me like theevening began with an attitude from the patrons as well as the waitstaff.

Let it be known, I make GOOD MONEY as well...but I have realisticexpectations. There is a distinct difference in customer service atNordstrom's and K-Mart...you get what you pay for.

Free meals everytime you are in the area...that is totallyunrealistic.

There are far worse things going on in the world...two employeesstealing a kiss, is not one of them.

"The waitress said no, they did not have waffles. My husband asked whynot. The waitress said that they didn't have any batter or any waffleirons. My husband, as you would think, was mad. This was a restaurantand they should have something simple like waffles. Yes, he used afour letter word, but had she just brought the waffle, he would havegiven her a good tip."

--If she said they don't have batter or waffle irons, how is shesupposed to bring you waffles? I hate people like you.

"My husband told her that it was her job to shut up and serve us. Hemakes at least three times what she makes, I'm sure. And he doesn'teven need to hide his tips from the IRS like she does. He told herthat and she walked off."

WOW! For having a Master's degree, I am suprised to see so manyspelling and grammatical errors! Coming from myself, a lowly highschool drop out, I am sure you don't really care about my opinion.After all I'm probably just some rude waiter or something... That'swhat high school dropouts do! Or maybe I just finished three years inthe military, working on a degree myself, and planning on becoming apolice officer. You never know with those crazy dropouts.

Damn that waitress to hell, HOW COULD SHE NOT HAVE A WAFFLE IRON???Your husband must be a great guy... Letting your son use his menu andall. Oh wait... That's not what happened. Does your husband alwaystell people to shut up and serve him... He does make all that money,maybe he should buy some slaves. I'm sure with the way you presentyourself here, all high and mighty and such, that you couldn't havebeen slightly rude to these obvious high school dropout employees. I'msure something you did triggered Monica(or whatever)s attitude... No,you are too good for that.

I have one thing that's bugging me... Why would someone who made deanslist and blah, blah, blah, want to work at chili's? I mean... I findjobs and I'm a... HIGH SCHOOL DROPOUT...

Ha ha ha ha, my favorite line is "He makes at least three times whatshe makes, I'm sure". I believe another poster said she made $2.35 anhour waiting tables. You and your husband must be so proud that hemakes $7.05 an hour!

OH MY GOD!!! I can't believe what i'm reading here. Are you insane????I have been a waitress at many different restaurants from Maine toMassachusetts. I have run into some winners, but Lady you take thecake on this one.
I have dealt w/rude customers and children that dont behave becausethere parents dont know how to teach them manners. You & your husbandshouldn't have children and you shouldn't be allowed out in any publicrestaurant. Stay home and eat. Do us all a favor and stay away.
How dare you swear at a waitress or anyone thats WAITING on you. Doyou know how much a waitress makes hourly? On the average? $2.35 hr. We all work our butts off to make our tips. We dont hide it from theIRS...we barely survive and alot of us work as waitresses and waitersto pay for SCHOOL.
I would love to see you and your husband work 1 week at a restaurant.You wouldn't survive an hour.
As for your ticket??? Pay it and go back to give the waitress her tipyou cheap thing. You probably took money out her weekly food bill orher rent. People like you dont deserve to be waited on. You took atable away from her that she could've made some real money from nicepeople.
Shame on your entire family. What would make you think you could evenget a waffle at night??? Hello that why it's called dinner...notbreakfast...Dinner..key word there...And you both have degrees? Ohplease..throw them in the trash and start over. Because whoever gavethem to you must have been at Chilis the night before drinkingMargaritas. They were still drunk...Thats it!
Also...why dont you try teaching your children some manners too.Because if they see you talking to people like you and your husbanddo, they'll be worse. God help us all.
You and your family are spoiled brats that have no right to be out inpublic. Do us all a favor and stay home.
As for your complaint...you have none! Pay the tip and keep your mouthshut.
I also doubt they were kissing...and if they were..so what! Soundslike your jealous

A waffle at Chili's?! Did you go to McDonalds after that and order aWhopper?! First of all, you assumed, which as you know, makes an assout of "u" and me. Secondly, why do you feel the need to metion thatyou have a college degree? Why does it matter? Wow! You graduated fromDuke! What does have to do with going to Chili's?! Also, your husbandusing that "four-letter word" is where your nonsense complaint comesto a hault. Its okay to disagree with a restaurant and have anintelligent disagreement, but cursing like that just shows ignorance.

Also, not all successful people graduated from college. Ever heard ofBill Gates?

Is this a real complaint or am I imagining things I can't understandwhy you were angry because the place did not sell waffles. For aperson with a masters you have no reasoning skills. Just because it isa resturant does not mean that they make everything that is justidiotic. You wouldn't go into a Mexican resturant demanding frenchfood would you? I would hope not I would hope that you would havefigured out that most resturants are specialized which means they onlymake one genre of food, so therefore you cannot just order what everyou want, hence why they have the MENUS. But for me the real complaintfrom me is why would you treat another human being in that fashion.Perhaps she was a rude and inconsiderate person but she is still ahuman and deserves respect. I am sure that you would expect to betreated the same by others. Why did you stay if you thought that yourtreatment there was so bad, you should have politley asked for yourticket of what you had consumed and left with out another word. Nowyou think that they should fire two people and give you free food forlife. That is absolutly absurd you do not deserve special treatmentyou are not a special person, it is ridiculous that you would ask forsuch a thing.

Jeez..........can't this letter go away! It's been on here forever. Now by replying, I'm only making it worse. The sad thing is that Ibelieve the letter writer is a regular on this site, and has eluded tothis letter in yet another complaint letter that she wrote. Hercommunication skills improved just slightly. Her millionaire $16.00an hour husband must have hired her a personal assistant to help outin that department. Probably makes waffles too! At the very least, Ihope she got a waffle maker for Christmas!

Are you kidding? You're complaining that your kid couldn't get awaffle at Chili's? That's as absurd as me going into Home Depot formake-up. And who cares how much money your husband makes? Are youimplying that someone who makes more money should be treated betterthan someone who makes less? It sounds to me that your husband wastreating this poor girl like a piece of garbage and that is why shetreated you as such. Also, no one really cares what kind of degree youhave or where you got it from. Your writing skills do not imply thatyou are very intelligent and once again, what difference does it make?Should I bring my degrees with me when I go out to eat to receivebetter service? Maybe my W2's so they know how much I make and canbase their service upon that? Your request for unlimited free mealsare absurd. Besides, someone as rich and educated as yourself wouldn'tneed free meals, right?

Okay, first off...if you have a Master's your letter was not wellwritten..and two..you should know that Chili's is NOT IHOP or WaffleHouse. Why the hell should you get a waffle for your stupid kid? Geez, lady. This is one of the myriad of reasons why service hasgotten so bad--because people like you who think you are in a placewhich has 587 items on the menu when it only has about 45-50. I'vebeen a host and I have stories about whiny, pampered customers I could tell for DAYS. And I was just the friggin' host! Granted, Chili's isnot that keen on service--my friend and I go there because we likesome of the appetizers--so service is hit or miss. Stay home nexttime. Sounds like nothing makes her happy..and if her hubby has totalk about how he makes more $ than the server..well, duh, dumbass! Most of us do! I won't expound on the wholepublic-at-large/server/restaurant thing. Yes, the kissing wasinappropriate, but I'm still concerned for someone who thinks they canget a waffle at freakin' Chili's. Oh, well..it takes all kinds. Happy Holidays.

Ok, I'm going to go ahead and leave out my refinement for a moment,because something this ridiculous doesn't warrant refinement.

You are an idiot. Your college degree in art (art of all things? This makes you an important person? Get real) has nothing to do withhow your dining experience should go. Nor does your assumption aboutthe level of education for the restaurant staff. The owner of theVirgin company (cell phones, movies, spacecraft, video games, etc) wasa dropout. And he's obviously doing much better than you - youpompous bitch.

Your poor little hubby needed his waffles so bad, that he had to use anegatively connotated, 4 letter word to someone? A lady, at that! Aman cursing in front of a lady - how refined your family must be. Didpoor hubby get through the night? I mean, when you want waffles, youwant waffles, right? You are selfish and self-important. He throws atantrum because he can't get a friggin' waffle? If I didn't know anybetter, I'd think this was a joke!

So did your nephew also get an art degree? I mean, dean's list twice,and he can't find a job? Maybe prospective employers find him to beas irritating as you are. The supposed dropouts obviously were ableto find jobs. Maybe you could forget about degrees for a second -perhaps they can teach your nephew how to fill out an application -since unemployment in this country is very, very low right now. Perhaps you, or your husband, could learn from them as well - thingssuch as: You can't always have your way. In life, sometimes you justcan't get your waffles when you want them.

Honestly. You must be doing very poorly for yourself. You're a Dukegraduate, yet a meager $75 ticket set you off? If you want finedining, lady, go to a fine restaurant. If you're getting $10 platesfrom a grill, don't expect tuxedos and ass-kissing. My friend is ahighschool dropout, nets more than $30,000 per MONTH, and is 23 yearsold. And we eat at fancy places, and regular places - we bothunderstand that things don't always go our way. He never uses hisposition or money in any argument.

You obviously didn't pay for an education, you paid for a title. Getover yourself, lady. When you realize that absolutely nobody caresabout people like you, you'll realize how meaningless your degree is. You want good service? Treat people like people.

You probably got ignored because of your holier-than-thou attitude andyour husband's large, ignorant mouth.
"Oh, outta waffles? Damn. That's my luck. So what's the closestthing you have to waffles?"
I guarantee you'd have received A+ service.

I have a problem with almost all of your letter, but everyone elsecriticized it so beautifully. No need for me to rehash! However, thefact that you still believe that Chili's should have waffles becauseyour son "likes those" is very very silly. You say, "My husband, asyou would think, was mad. This was a restaurant and they should havesomething simple like waffles. Yes, he used a four letter word, buthad she just brought the waffle, he would have given her a good tip."Honestly, they don't have waffles at Chili's, and the waitress toldyou as much. She can't "just bring the waffle" if they don't have theingredients and tools to make it. Yes, it is a restaurant, but youmust know at this point in your life that different restaurants havedifferent foods.

Let me put this into terms that you, as an art historian, should beable to understand. Demanding waffles (and swearing at the waitresswhen she can't bring them) at Chili's is like going to the SalvadorDali Museum and getting upset that they don't have a Botticelliexhibit. Pretend, for a moment, that you were working in the DaliMuseum. All of a sudden, a person comes in, and then demands to knowwhere you are showing a painting by Botticelli. You reply calmly,that since this museum is dedicated to Dali, that you don't have anywork by Botticelli. This person, instead of accepting your response,swears and then yells, "But this is a MUSEUM! Why don't you havesomething by Botticelli? He's very well known!" You are at a lossbecause this person can't grasp the simple concept that differentmuseums have different things. Now, think again about the waffles atChili's.

The waitress should have given you the adult menu when you requestedit. However, your husband should have shared his menu instead ofattempting to make a silly point. While the waitress could have donesome things differently, you and your family had NO reason to treather as you did. In fact, after your husband swore at her and told herher job was to "shut up and serve," all that she did afterwards isjustified, IMHO. If I had encountered people like you when I was awaitress, I would have quit rather than serve you. Seriously. I hopeyou are a troll, because it would be really sad if someone like youtruely existed. You probably aren't reading this anymore, but if youare, please read the posts and really think about how you perceive andreact to others.

Dora, you are a pieceof work. Your 11 year old son is offended that hewas given a chilren's menu, and once he had gotten the adult menu, hedecided to order waffles, which are not available at a Tex-Mex/ Dinnerestablisment such as Chili's. Your husband used profanity with thewaitress, when she informed you of the unavailable waffles. I don'tblame Monica for walking away, you wre snobbish and rude. The factthat your husband insinuated that Monica hides her tips from the IRSis contemptable. You should be thanking the stars above that you werenot tossed out and banished from that particular Chili's, yourbehavior was repellant. As for your demand, they are outrageous. It'scomplaints such as yours that give LEGIT complaints a bad name. Nexttime d o the service industry a favor and EAT IN.

My gosh! You and your husband are high an mighty self-righteous,holier than though PRIGS! You think you are so much better than othersbecause of your education? THIS Master degreed person thinks a hugepart of your education is sorely missing; the part from your parentsteaching you basic manners. You are a bad model of an educated person.

I really suspect if this letter is even real, it's so blatantlyridiculous I think it's fake. But if it's real: Dora - you are a fineexample of why the U.S. is going downhill and why we are losingrespect around the world - you and your husband were very ignorant andselfish. Seeing letters like this make me very thankful I don't workin the customer service industry as I have no patience for people likeyourself.

Haha oh my god lady you truly are ridiculous. I hope you read each andevery comment posted in regards to your ridiculous story. I work atChilis, and we have a 20 minute wait list if not more every night. Itis not our fault that people like Chili's and that the wait is thatlong. It is am effing Friday night. YOU CANNOT EXPECT US TO TELLPEOPLE TO GET UP FROM ENJOYING THEIR MEALS BECAUSE DORA EDWARDS HASENTERED THE EFFING BUILDING!
And forgive me if most parents we encounter prefer their children 13and under to eat off of the children's menu. Also, if you are so"high-class" (which you are NOT) then don't go to Chili's. We are aneveryday family restaurant, not a country club for Christ sake.Sometimes the hostesses have other things to do than to wait on thetables, because that is the server's job. Just because you bitched outand scared off "Monica", does not mean you should have an alternativeperson wait on you. If your effing husband was done with his adultmenu, than let your son use it! How selfish are you people? Not evensharing with your kids....
Okay, now the most ridiculous part of this. Waffles? Are you kidding?We do not serve breakfast at Chili's, only lunch and dinner. We aresorry we did not get the memo that YOU were coming ito Chili's, so weshould have had every type of food ready to go just in case you wantedto order it. I am picky, but I will always find something ON the menu,I do not expect people to constantly do everything I want. Yourwaitress has no control over if the restaurant supplies the waffles ornot, so do NOT take it out of her tip.
You yourself said Michael was great when he first helped you. Than hewas spotted kissing the waitress who was so rude to you so it changedto hatred towards him. It is your fault she was a bitch, you bitchedher out in the first place! (By the way-note your server's name, donot act like you are so high-class that you are too good to remember alower class citizen by name.)
As for this-"My husband told her that it was her job to shut up andserve us." Can you not hear the bitchiness that you exhibit by thatstatement alone? If you tell someone to shut up and serve you, notonly should they walk away and not want to help you, they should spikeyour food with something nasty.
OMG your husband is such an important man because he earns 16/hour?Get over yourself and stop bragging yourself up the food chain.Education has nothing to do with customer service. I am still inhighschool and I am a great help to our customers. Unless they arepeople like you. I repeat, CHILI'S IS AN EVERYDAY FAMILY RESTAURANT,NOT A COUNTRY CLUB. Go somewhere else next time where they servesnails because you are obviously too highclass for us low-lives whowork at Chili's.
If I ever get to meet you I would just love to shank you. Get overyourself you worthless sack

oh my god lady. GET A GRIP ON LIFE.
people aren't supposed to be at your service 24/7. Chilis is asMEXICAN restraunt. Has it ever occured to you that just maybe theydon't have waffles because it's not on the menu, and when somethingisn't on the menu they usually don't serve it? Would you ever walkinto a Chinese restaurnt and demand pizza? yeah. And maybe you shouldconsult with your whole family before you go pick a restuarnt. If yourkid doesn't want what you pick, then maybe he can not eat dinner thatnight unless he straightens up and eats what you give him. And maybethe "high school droupouts" can't work anywhere else because theyaren't educated enough to do so. How ignorant of you to judge peopleright off the bat. Have you ever thought that maybe they couldn'tafford college? Just because your family makes a lot of money does notmean that you have the right to boss those around with less money. Doyou have any morals? Also, do you like being bitched out by 15 yearold girls? Cause that's what I am. Jeez.

This letter brings back bad memories of working in customer service asa teenager. I would suggest that you imagine if that waitress was oneof your sons when they grow up, working for minimum wage while theyfinish high school. Would you want someone to talk to them the wayyou guys treated "Monica"?

I was treated badly like this many times when I was a teenager, and itis very frustrating. I've noticed that otherwise decent people feellike it is their right to treat service people like garbage. Most ofthe employees at these kinds of jobs are powerless to change whatyou're complaining about, so treat them with some dignity.

The fact that they don't make much money should make you treat thembetter, not worse. They don't get paid enough to put up with yourabuse.

Your pissed because they don't have a waffle iron??? Would you bepissed if you went to McDonald's and couldn't order filet mignon?? Ordo you think you and your spawn deserve a special accommodationbecause your husband makes lots of money?

So I walked into a HONDA dealership and DEMANDED they make me aBARBEQUE and then the BITCH salesman TOLD ME they didn't MAKE tables.So my HUSBAND WHO MAKES A BAJILLION DOLLARS A SECOND AND HAS SIXTEENPENISES said a FOUR LETTER WORD and then BEAT HIM TO DEATH with aSTEERING WHEEL. I think you should fire that corpse because I am aDOCTOR of ADVANCED logic. True story.

Now let me tell you something... I worked at Chili's for about a yearand have had no problems like that. The only problems we had wereignorant people like you that allways want something for nothing, youdumbasses... grow up. I bet your husband doesn't make shit for wages,hence why he has "Nothing" to hide from the IRS. Now, to finish thisup, shut the hell up and quit your bitching. Wait staff try theirhardest to make you happy and all you do is give them grief.

And as for your son that wanted waffles, go to a damned waffle house.Not a place that serves mexican/american food only. It's aburger/fajita/queso place so SHUT UP. If you really want to complain,send a letter to corporate.

And as for me, I quit my job at Chili's for the only reason that Iactually make, well let's see, Waitresses make 2.50, i think, so thatmake's what I make about 15 times what they make, so If I were you,I'd quit complaining to people who don't want to hear your snottyremarks.

Wow. After your tantrum over the menu your child ordered somethingthat wasn't on the list?

Then, you say, your husband resorted to name-calling when you weretold they had no way to produce said item?

you my fine lady, are a Genius and a scholar indeed.

I only hope that I too can one day aspire to be an art history majorand learn all about fancy stuff that will do me absolutely no goodwhat-so-ever in life outside of a museum or school.

Kudos to you on finding the only person on this planet as childish anddumb as you. otherwise we would have been spared the joys of thislittle farce.

Personally I don't know how I would get through the rest of my lifewithout having read this.

and the only mystery that remains for me is why the other diners inthe estabilishment did not rise as one and slay your family for thegood of mankind.

I can only hope that we never ever cross paths, lest I be forced tokick your child in the teeth, you know how us lowborn commoners are,we just kind of grunt and point most of hte time and swing our clubsaround trying to communicate the complexities of everyday life.

Dora,
I know I am a little late reading this one, and I am also new to thiswebsite.....but all I can say is that your letter, your attitude andyour expectations are totally unreasonable. You should not go out torestaurants if this is your attitude. And for your husband to tellthe waitress that he makes at least 3 times as much money as she doesmakes me want to vomit. Last but not least, the fact that yourhusband could not even share the menu that he wasn't even usinganymore with his child is beyond belief. There are people in theworld who look for trouble, who even create problems in stores andrestaurants looking for free items or discounts. I have beenfortunate enough in my life to have never met any of thosepeople....until now. Grow up Dora.

Your behavior was totally unacceptable. You have obviously neverworked in a restaurant. Restaurants are NOT required to be able tomake any kind of dish that you want. You would not go to a mexicanrestaurant and expect them to carry chinese food would you? Or viceversa.

I have worked in a restaurant for five years. And I am NOT ahighschool drop out. In fact, I am about to be a college graduate andI am completely offended by your bigoted assumptions. My restaurantdoes not serve breakfast therefore WE DO NOT HAVE WAFFLES EITHER. Your brat kid should be able to pick something off of the menu orstarve. That is what my parents would have done. I was raised toknow that the real world doesn't give a shit about what I think orfeel or want and you a raising a brat that will feel that he isentitled to be catered to. I cannot believe the bigoted assumptionsyou made and how rude your husband was JUST BECAUSE CHILIS DOESN'THAVE WAFFLES. You are so inconsiderate and rude it makes me sick. Iwould never want to wait on a table like yours. You give society abad name.

Learn to raise your kid to have respect and not expect the world tocater to his needs. No one actually gives a shit about your kid. Deal with it.

Dora I have to give you a round of applause because with all of youreducation you seem to forget. A degree does not give you commonsense. Oh, and your "money" can't buy it either. Now I know why certainpeople marry. You and your husband are a classic case of two peoplemade ONLY for each other. There are certain rules that people shouldknow. Rule #1: NEVER IN YOUR WILDEST DREAMS PISS OFF YOURWAITER/WAITRESS (Commonsense to most folks).

Rule #2: If you talk to a manager you better continue to have themanager wait on you.

Rule #3: Order something that's on the menu, cause more than likelythey will have it. (I don't know but that's a no-brainer to me. Ifthey don't have waffles on the menu it's because that's not somethingthey serve so why would you ask them if they have it. You don't go toBaskin Robbins expecting a McDonalds cheeseburger.)

Rule #4: If you don't like the service, there's nothing wrong withgetting up and leaving.

You letter shows EVERYONE just what you think of yourself and what youthink of people in lower tax brackets. The one thing that I didnotice is that you mentioned your husbands salary being three timesthat of the waitress. So I guess him making $12/hr is a big deal. Oh, and who gets a Master's Degree in Art History? You obviously havenever had to actually "work" for a living. If you have ever had towork from the bottom up, you know how to treat people and appreciatethe service that they provide. You don't deserve your money back whatyou deserve is a swift kick in the bottom for being ignorant.

And by "interesting" I mean "Dora better damn well hope she's not intown next time I go to visit my Durham-dwelling relatives".

I eat at Chili's all the time. So often, in fact, that the hostesses,managers, and most of the waiters and waitresses at my local Chili'srecognize me. It's amazing how, with just a little everyday kindness(like smiling and asking how they're doing today) gets me *gasp*KINDNESS IN RETURN! I'm sure for Dora this is a completely foreignconcept - despite the fact that I'm sure everyone and their petaardvark has had "The Golden Rule" quoted at them since childhood.

The fact of the matter is, once the profanities and shitty attitude onthe part of Dora and her oh-so-charming family started, their waitresswas no longer obligated to serve them. In fact, they could have beenkicked out of the restaurant at any given time - restaurants andstores do have the right to refuse service to someone.

Chili's has never and (most likely) will never have waffles on theirmenu. Chili's is a CHAIN. The cooks in the kitchen and especiallythe waitstaff have absolutely NO control over what they can and can'tserve. Even IF, and that's a big "IF", there had been the ingredientsfor waffles in the kitchen, it's almost a given that someone wouldhave gotten in BIG trouble for making an item that isn't on the menuof any Chili's in any state. No matter what Dora thinks about herchildren, they are not worth someone possibly losing their job over -and again, this is *IF* the kitchen could have made the waffles. Apiece of advice to all parents out there: your children are not thegreatest thing in the world - do not expect everyone to fall overthemselves doing the impossible just to make them happy. If wafflesaren't on the menu, either go somewhere else, or use the moment as achance to teach your child that they can't always get what they want. If you don't teach them, someone else will, later in their life.

Dora, your story, and especially your telling of it, just prove you tobe the lowest of the low - someone who thinks that the entire worldneed revolve around them. There is a term for you in the customerservice industry - "Entitlement Bitch". I guarentee that if youreally do act like this everywhere you go, every customer serviceperson who crosses your path refers to you with the hated initials"EB" to everyone they meet.

When going out to eat, your education means NOTHING. Your salary hasabsolutely NO meaning, aside from dictating what you can and cannotafford. And since I, a part-time receptionist and full-time ARTHISTORY/THEATER DESIGN MAJOR (though I am shamed to think that youhave sullied the wonder that is the subject of art history) can affordChili's on a regular basis, I'm pretty sure anyone making more than$2/hr can. In short, when you walk into a restaurant, you are nobetter or worse than the most drunken, dirtiest, drug-laden bum whoscrounged together enough for a meal.

But perhaps the best advice I can offer you, aside from "Get overyourself", is this:
If you're going to throw a fit because a restaurant won't offer yousomething they've never had on their menu, stay home and cook your owndamn food.

And you are proof that American education does not work and letsidiots slide by because they're rich.

Wait...no. Your husband is proof of that plus some, because not onlyis he an idiot, but he's also an a**hole for treating that waitresslike that.

If you're not a troll, can you even comprehend how much idiocy you'veexposed to the internet? Do you even -know- how stupid it was foryour a-hole husband to demand waffles in a place that doesn't servewaffles -just because Junior wanted them-?

"Give my nephew, who made the dean's list 2 times a job. Pay him whathe's worth."

And if your damned nephew is really "worth" Chili's, then you mustn'tthink much of him, huh.

Dora: Congratulations, I think you ate spit or worse on your food fromboth Monica and Michael. By pissing off a waitress no matter whetherrightfully so or not, you definitely will get some "extra spices" inyour food. I hope that next time you find them having intercourse inyour meal or at least a b.job instead of just some inoffensivekissing. Don't you and your husband kiss each other? And next timeinstead of waffles, you should ask for a Big Mac, or sushi, or chineserice, or maybe some shawarma, or crepes, or baba ganoush, or mofongo,or gandinga. After all, it's a restaurant isn't it? They really needto give you what you want. If I was the waiter, I would have givenyou a complimentary specialty dish of mierda. Enjoy!

You are an idiot woman. If your ignorant son wanted a waffle youshould have taken him to a Denny's. You cannot expect them to make youa waffle if they do not have WAFFLE BATTER or A WAFFLE IRON! you carrya masters Your stupid husband could have handed your son his menu,but the two of you needed to prove some weird point.(that only the twoof you care about) You don't know anything about these kids, but inyour sad life you have to pick on them to make yourself feel better. Iwould not have wanted to wait on you either. I'm sure everyone inthat entire resturant was laughing at you and your family. Get aLife!

P.S There are plenty of weirdos that carry masters degrees, the factthat you have to bring up your salaries also makes you sound evenmore pathetic.

First I have to say the waitress did make some mistakes & I would havebeen upset too. The manager and should now have been showing such pdaat work.

Secondly, to you! You need to get over it. You are not more importantthan her.
And you think waiting 20 minutes is excessive? Go to a normal sizetown. 30 minutes is short!
Oh and your children are spoiled, (along with you your husband ofcourse). Complaining because he didn't get an adult menu. Childish!Chilis sets the rules for its restraunts. Not you! If you don't likeit, buy it and run it yourself, since you have so much moneyanyways... They give children menus to children. In case you haven'tbeen anywhere outside your little world lately, 12 & under is a child.And waffles? It's not IHOP. That's why they have menus. Oh wait hedidn't get the one he wanted. That must be why.
And since you went to Duke, did they not teach you manners, and thatall people were equal? Are were too "busy" with the teachers "earning"your grades and degree?

Welcome to the real world lady, we don't always get what we want. Andif you treat people how you want to be treated, they usually returnthe kindness (or meaness in your case)

I am guessing that you seem to think that you are better than mostpeople and probably never waited tables a day in your life. Justguessing, because people who like to talk about how rich and smartthey are, usually are over compensating for something.

It's a restaurant now they sometimes get busy, and you are no betterthan anyone eating there so what that you have to wait 20 whole min.Maybe fill that void with conversation with your children or husbandwhile waiting patiently like an adult, instead of having a tempertantrum. So you were in a bad mood b4 you even sat down, maybe perhapsb4 you even got to dinner.
You mentioned that u called for the hostess? Like a cattle call, snapof the finger or a whistle????
Did you ever think that maybe the waitress didn't pay you attentionbecause you did not even know her name? Respect.......... That I thinkthey teach everyone before they drop out of high school.

You were at CHILIS lady; the last time I looked is was a southwesternrestaurant?? Not waffle house? Maybe you should eat at home more withyour family and spend quality time with your children. Let me guessyour children watched all this happen, how you belittled someone usingfour letter words (as you put it) assuming that she was a high schooldrop out, talked about it all the way home. Children learn theirbehavior from example. (you're teaching your children very goodmanners)

And who gives a four letter word why you were in Durham?

I have a good friend in Raleigh who is the GM of a restaurant offGlenwood in Raleigh (I don't have a masters in Raleigh or Glenwoodavenue, just being a smartass) Over two thirds of the waiters are incollege and working, or they are working on their masters, one friendof mine who works there just got back from traveling Europe and is nowin Law school, another works 2 jobs (teacher by day and waitress bynight) with one small child, husband left her for another woman. Someof them even have degrees and cannot find work right now so they arewaiting tables. (Grossing over 40,000/yr).........Better than yournephew who is too good to wait tables while waiting for a response tohis resume. Guess what they get paid $2.13 an hour plus tips.Paychecks are usually zero dollars; because most servers choose tohave more taken out so when they DO FILE TAXES they don't owe at theend of the year.

If your experience was so bad why do you even want to eat there again,oh you want it to be FREE??? You were in Durham; sure they were notworking and going to school?

There is a reason your nephew cannot find a job; maybe he is rudeobnoxious jerk like yourself. Tell him to get off his lazy ass andlook for one, it may not be as prestigious as he would like but it maylead to better things (positive thinking) Or better yet, do somevolunteer work, besides for the republican party, it makes youappreciate what you have and its nice to help others.

My boyfriend and myself worked as waiters while going to school, highschool (didn't drop out...SUPRISE) College, I attended U of Michigan(that's University of Michigan just in case you didn't know that) andmy boyfriend attended William and Mary in Williamsburg, VA..... (Verynice school) WHOOOPPPPIEEE

A single mother who worked 2 jobs raised my brother and myself alone,went to school and is now a highly successful businesswoman for alarge Pharmaceutical Company in RTP. Both my brother and I attendedCollege on scholarships. None of that is relevant if you ask me butyou wanted to throw your education around so there is a taste of yourown medicine. I hope you treat people better because maybe one day youwill have to walk in those shoes!
Please do not take one experience and judge everyone from what happento you. You may be a very kind person who had a bad day, or a realCunnilingus all the time. I am going with cuntalingus. OK I promiseonly one more thing, I have a degree and money I can afford the ART!With or without my husband.

Dora, you are one of the most ignorant, idiotic writers I've yet tosee here on Planet Feedback. I'll make sure I never hire anyone fromDuke University since obviously Duke will hand out degrees to justabout anyone.

Let's review:

1. Your 11-year-old was 'offended' by a kids' menu? HELLO...he's aKID. Both you and he need to get over yourselves.

2. Why should the restaurant be obliged to make you waffles? They arenot a waffle house! Restaurants are not 'obliged' to have waffle ironson hand for entitlement-minded, idiotic, puffed-up morons like you!

3. Your husband is a rude, arrogant SOB. Who cares how much money hemakes? Money obviously can't buy class. It's the waitresses' job toserve you yes, but it's NOT her job to take abuse from slobs like yourhusband. She should have picked up the plate of food and dumped it onyour husband's head.

4. YOU don't deserve anything for free. YOU need to go back to schooland learn how to think and write coherently. Idiot!

Sadly, everyone seems to be mistaken. Not only was the waitress rude,but the customer here is being completely irrational. Demanding freeproducts and inferring that any waitress in a restaurant serving youis a high school dropout is not only bad manners, it's worse than arude waitress.
Also, for further reference: Most people are not losers. Simplybecause you believe that you make more money than someone is no reasonto consider yourself more important. If you get this kind of serviceoften, and you haven't figured out why yet, perhaps you need toexamine your social skills closely. Sarcasm, unrealistic demands, andoutright rudeness is no way to make friends, trust me.

You're a bitch. If I worked there I'd have just hit your husband andgot fired. I'm amazed the waitress had the patience she had. As forthe free meals, get over yourself, if you're as rich and successful asyou claim (which I doubt, stupid bitch) you can afford to pay forfood. And if your son wants waffles, take him to a waffle shop ffs.

Its good to know that you are better than everyone else on earth, Ihope the non-existant god spites you and by that I mean drive off abridge... In the words of Biff Tannen (back to the future) "Why dontyou make like a tree, and get outta here!"

Your kids are just little kids when they accidently rent porn at ahotel, but when a kiddie menu is placed in front of the 11 year old,he is no longer a kid?
Dora your family is a menace. No everyone thinks like you and actslike you. By the way, a Master's degree in Art History is like thesame as having an online nursing certificate.

An interesting aspect of the replies found here is the fact thatabsolutely everyone here has viscerally reacted to the classism shownby this letter, and is therefore failing to place any blame on thewaitress or manager.

You don't hand the husband's menu to the child, that's hostile.

You don't berate the customer for your having been disciplined. Thatshows no respect for either the customer or yourself.

You don't fraternize with employees. The sad reality is this is anoft-disobeyed rule, but it stands.

Perhaps classism is justified in this case, for all the lack of couthdemonstrated by the employees in this place.

It's Chili's, not Denny's you socially inept, inbred hilljack. I'msurprised you didn't demand they buy a waffle iron for your child thatwas conceived while the lifeguard was away from the gene pool and thenbeat the waitress over the head with your useless Master's Degree inArt History.

You and your husband are complete idiots. How frightening it is thatyou procreated. I do hope you and your scary family does not come anywhere near where I live. Please for the good of society, stay homeand do not leave the country. We cannot afford any ugly americans outand about right now.

Maybe it would teach you to leave out extraneous phrases such as "I'dlike to write a letter..." (that's what you're doing, isn't it?!), and"what I want to say is..." (you don't have to announce what you'reabout to say! There is just waaaaay TMI in this letter!

I have worked in the food service industry for over 15 years. Dora'sbehavior is unacceptable and is just the tip of the icebergunfortunately. Dora and her family were extremely rude, inconsiderateand just plain ignorant! An 11 year old is still young enough toreceive and order off of the kids menu. Chili's markets southwestTex-Mex fair, why in God's name would they have waffles? Maybe thestaff should pick a better make out spot, I agree with that one. But,their education has nothing to do with the service they provide. Thispicky woman does not deserve her money back, free meals or a job forher unemployable nephew, she deserves a swift kick in the rear. Weare service employees, we have dignity, we deserve respect, and if youcan't show us respect we sure won't show any for you. Dora is lucky Iwasn't her server, I would have found a way to spill a drink onher..just for kicks! ;-)

I just had to address this one. Let me get this straight your at aChillis,right? They don't serve waffles you educated idiots. Are youcrazy you used a four letter word because they didn't prepare awaffle. Have you lost your mind. And infront of your kids. Then youaddress the lady with a shutup and serve us. Monica is not a slave!!And who are you to tell anyone what you make. That is ill mannered.Where your husband get his education from construction workers are us.And you your suppose to educated from Duke and you don't know when torecognize your in the wrong. You my friend where out of line.Completely. Monica deserves a kiss. Crap she deserves a lay for havingto wait on spoiled brats like you and your husband. YOUR AT A CHLLIS'FOR GODS SAKE NOT A WAFFLE HOUSE. THEY DONT SERVE WAFFLES. And as faras your nephew goes. The reason he hasn't got hired yet is because hesprobably got bad manners. Get over yourselves.

ARE YOU KIDDING ME??? When I began to read your letter, I picturedsome poorly educated hick from the south... You have Masters Degree???Wow, you must have gone through school with your eyes closed and earsplugged.... What kind of classy , educated person says four letterwords in front of their 8 and 11 year old childeren? All simplybecause a restaurant that is known for RIBS does not have waffles foryour son??? Last time I checked, restaurants that are not open forbreakfast do not carry breakfast items... Does the ice cream parlorhave steak sauce??? Well maybe we should cuss them out for not havingany.....
Only a very insecure individual would be so condescending.
I am currently working on my phd at Ucla; in order to pay my waythrough school, I wait on tables at TGI Fridays. On an average fridayor saturday night i can make $300-400... Not bad for a student...
In all honesty, you need to really reevaluate your letter to Chili'sand understand why they will not take you seriously. If it were myrestaurant, I would say "Good riddance". Also, If the staff was rudeto you, I can understand why, your letter says it loud and clear...You are very ignorant,arrogant and irrational.
Usually the letters that I read on this website do not bother me, butthis one really "irked me" to the extent that I am actually workedup.... No one likes people like you, lady... adjust your crappyattitude and get over yourself (that goes for your husband aswell)...you two are setting a horrible example for your children.

Having worked in the resturaunt business for about 33 years, in everycapacity, server, manager, bartender, hostess. This kind of story isNOT unusual. I have plenty and I am just ONE person. I can also tellyou that ALOT of servers and bartenders make MORE then there managersdo. As far as having an education, I have met MANY servers etc thathave degrees and MBA that can't find a job in there industry and ofcourse many kids working there way through school. As far as hidingtips..that doesnt happen most corporate places make you claim 100% ofyour tips..and there is no getting around it.. Personally, if i hadbeen the server, i would have done what she did, walked away, but iwould have refused to go back. The manager should have delt with itfrom that point on.

Dora and her familys behavior was reprehenciable(sp) hehe Had it beenme when i was younger and not Mona, they would have gotten anearful...i wouldn't have cared if i was fired. Thats one good thingabout a resturaunt job...I can get a job in any state of the union andbeyond.

I once had a receptionist give me additude and she had the nerve tosay she made more money then i did, I laughed and said" i make about$100.00 a day..FOR 2 AND A HALF HOURS WORK" This was in the early 80'sand i know for a fact she only made like $7 an hour. Another time acustomer insisted that i substitute something i couldn't, I asked theowner, he said no. The customer said" You won't be getting my tip" Isaid" I don't need your dollar, DON'T sit in my section again" Oneguy thought he was funny and threw a quarter at me, I picked it up andthrew it back. I could go on and on.....

I would be REALLY curious to know just exactly WHAT doras husband doesfor a living. And for that matter what she does for a living. It'stoo bad they can't be forced to work as a server for a week or two anddeal with people like themelves. As for the son...I an afraid forthis countries future because more and more kids are like this thesedays and the parents do nothing or the kids are mimiking the parentsbehaviour. I really hope her and her husband read all thesereplies...maybe they will realize just how horrific there behaviorwas. As for the waffles, i think they KNEW they didnt serve wafflesthere, how could someone not? I guess they just wanted a BETTERexcuse then the petty complaints they had to get free food. You wouldbe amazed at how many people try and do that on a daily basis.

After all these negative posts regarding her posts, i wonder if shewill reply to any of them or EVER post here again...

Your husband uses a four letter word in front of your young children,and all you're complaining about is the fact yor 11-year-old got achild's menu?!!! Time to reassess some priorities, Honey. And, God,are you an egotist. Just because Hubbie makes three times as muchmoney, he can verbally accost this woman and tell her what a loser sheis for being a waitress? If you want to know who the loser is, make aU-turn with that pointed finger, and point it at your and yourhusband. Since when does money equate with the character of a person,especially when she's earning an honest living? She wasn't aprostitute, for God's sake. None of what she did remotely comes nearYOUR reprehensible behavior. I don't advocate abortion, but yourmother, and your husband's, should've had one.

Obviously those high class college degrees were just paid for. Sheapparently didn't learn anything there. Cause that's classlessbehavior. & what a thing to teach the kids!

Free meals? Because of one bad (which is actually questionable,because it sounds like the writer and her family made it bad, not thestaff) experience? Yeah, ok. Again, that college degree really isn'tworking for her or her husband.

See, this is the type of complaining that limits the response to realproblems that customers have.
1- you shouldn't have been offended that your 11 yr old was offered acoloring book. wait staff should not have to guess your child's age.it was better for her to provide one than possibly leave a child outand not give him one.
2- never cuss at people. it is offensive and gets you no where.
3- if your child wants waffles, go to ihop. you went to chilis. youshouldn't expect them to serve waffles. geesh.
4- 20 minutes is no time to wait... many resturants have wait times ofat least an hour.
5- no one cares what education you have. evidentally education couldnot buy you class. regardless of what money you make, you had to startsomewhere, and are no better than the wait staff. consider yourattitude when addressing others- maybe your met with the samehostility you seem to exude.

Wow. I mean, wow. You are the most self centered person in NorthCarolina, I'm pretty sure of that! Just because you have an educationsomehow gives you the right to think you are better than everyone? Areyou serious?! If you are so smart, why didnt you know that they didntserve waffles for your spoiled little bratty kid?? This entire lettermade me want to puke. I mean you really embody "ice queen". Look, youguys were totally wrong in this. The only thing I saw that was even alittle bit wrong was the menu situation...and seriously, you couldhave just given your menu to the kid, but nooooo you had to whineabout it. See, you just need to GROW UP.

The waffles issue: Chili's does not serve waffles. They cannot makesomething to which they stock neither the ingredients nor the cookingtools. Therefore, your insistence that a particular franchisedrestaurant should be able to create an off-menu item for you at willwas ridiculous. Your husband was wrong to use a swear word in anycase.

The I-make-more-than-you-do issue: You are rude and unbelievablyself-absorbed. It matters not how much your husband does or does notmake when you are ordering a meal in a dining establishment. Yourtreatment of the waitress was condescending and your instructions toher that she exists to simply "shut up and serve" you, along with thecomments on salary comparison and tip-hiding were obnoxious andclassless.

The I-have-a-degree-and-you-don't issue: Aforementionedclasslessness. Since America and certainly Durham, NC, do notparticipate or honor the same caste system used in countries such asIndia, your Master's degree does not give you power, prestige, orsuperiority over someone who happens to be working in a servicecapacity. I personally think you deserve absolutely no money back,and that in fact you have already gotten what you deserved. I wouldhazard a guess that someone with an inflated sense of their ownimportance such as yourself probably walked into the restaurant with a"serve me, you drop-out imbeciles" air about you, and then weresurprised when the staff didn't take kindly to being treated with suchcondescension. You have likely never worked in a service capacity andtherefore view those who do as less-than-human. Hypothetically, itmay have surprised you to find out that your waitress was pursuing adouble major or the restaurant manager volunteered his time in nursinghomes. You are judgmental, condescending, and are obviously raisingyour children to follow suit. Even my 6-year-old would know betterthan to insist on waffles at a Chili's, and would know to say pleaseand thank you to boot.

The UNC-graduate-nephew issue: If I were a snide person and asarrogant as you, I would ask why someone who made the dean's listtwice and landed a degree could not find a job. Perhaps these thingshappen sometimes, and force young people to work in the serviceindustry? Pity they then have to be treated as poorly as they are bypeople like you and your family.

Note to Dora E: I don't care for Chili's and so do not dine thereregularly. And no, I do not work in a restaurant although I did as ayoung person. And yes, I am just a much a degreed professional as youand your husband, although I find no need to trumpet my salary tothose in the service industry who certainly make less. I wish toomuch to be a positive influence on my daughter on how people should betreated regardless of their station, temporary or permanent, in life. You obviously do not share that desire.

I haven't been here for a bit but I thought I would see if I missedanything. I read about your Hilton experience and everyone kepttalking about Chili's so I thought I would check it out. I have toadmit I didn't really agree with your Hilton fiasco but felt thecomments you got were very harsh. That was until I read this. Icouldn't believe the things you wrote.

When you go to a restaurant, you are limited to things on the menu.Restaurants can't have everything on their menu. It wouldn't befeasible. If you are unhappy with their selection, you should checkout the menu before eating there to see if they have what you like. Ido agree that everyone has the right to a menu but I would think thatif I had kids, which I don't so I may be wrong, I would share my menuif my child of 11 (technically a kid) didn't want a kid's menu. Therewas no need for your husband to swear at the waitress who has nothingat all to do with the selection at the restaurant.

Looking down on the waitress due to her education being less thanyours was downright nasty. I have a graduate degree which I ampointing out only to show that her education was immaterial to what'son the menu and not because I have the same education.

I would guess that the kissing may have been Michael's way of makingMonica feeling better after what happened. If they were instead havingan affair, who cares? They would be 2 consenting adults. Againimmaterial to the issue.

To expect a refund of all your meals for the fact they don't havewaffles on the menu is the most silly thing I ever heard. Besidesthat you expect free meals every time you are in the area? That isinsane.

Honestly, I have read some complaints on this site but nothingcompares to yours.

This lady is off her rocker. How dare she think she is better thananyone else, Personally I think people like you get what you deserve.You are no better than the people that pick up your garbage on garbageday. As for how much money you and your hubby make, I guess that makesyou think you are better than anyone else. B/S,, Lady what I make inone year would make you and your hubby want to hide in shame, andanytime I go out into public I can assure you , I never treat anyonethe way you folks do. Sounds to me like you need to seek mental help.Personally I would have happily thrown you and your unappreciativefamily out of my establishment. I hope someday to see you in ahomeless shelter or on the street, thats exactly what you deserve.There is low class and there is NO CLASS, you folks definately have noclass. Have a great day.

I have to say; I agree with the responses to this clowns Chili'sexperience. I've worked as a server and as a GM in retail for 20 yrs. I've taken all sorts of abuse-but I draw the line at cursing. Iwould have thrown her and her husband along with her moron kid outafter the word(s) left his mouth. No one is deserving of that kind oftreatment. Simple as that. I can count on 1 hand how many peopleI've thrown out of my store due to language; but I love the look ontheir face when it happens. The shock, the disbelief is priceless. There are some customers who are of the mistaken opinion they can actlike idiots and then get a free meal, clothes, gift card etc. I wouldhave politely told her to gather her things and leave the restaurantor she could wait for the police to arrive to escort her out. Herchoice.

Dora, your children have you and your husband (who I agree was overlyrude to Monica) dancing at the end of strings. Look at how you weremanipulated into a an embarrassing public display by an ELEVEN yearold. Could you not see waffles were not on the menu? If an 11 yearold can't make up his mind, you should've known him long enough to beable to order for him. You need to teach the child manners anddiscipline before it's too late, and at age 11, it's almost too late,so get with it. Showing him how to have a hissy-fit isn't going to doit. Stay on this path and you're in for ONE HELL of a teenager. I'mguessing they probably don't teach parenting 101 at Duke...

If you want better service while dining-out, don't go to a chainrestuarant. A family-owned establishment will usually have the owneronsite and the employees HAVE to perform well.

I'll bet Mike and Monica were laughing their asses-off after you left. To them, the kissing had to be like rubbing salt in your wound. Yougo M&M!!!

Sounds to me like this is a combination of things. First off, thewaitress should not have taken your husbands menu and handed it toyour son. Secondly, you blamed the waitress because the restrauntdoesn't serve waffles. They don't do breakfast at all that I'm awareof. From the way you described it, your husband had been slightlymiffed about the menu incident and then flew off the handle at theemployee for not having waffles. Doesn't that sound like he overreacted quite a bit? As soon as he swore, she did the right thing bywalking away. The manager did the right thing by taking your orders. The manager did the wrong thing by having a tramatized employee returnto service a customer who had belittled her. His mistake was that heshould have completed the order himself and given the employee abreak. Your repeated statements about how much better you are thanthem reinforces how you looked down upon the employees. Your requestswere absolutely rediculous. A refund on your meal is one thing, butfree meals forever? Come on. And your little tyraid about your surethey are highschool drop outs is just sick. You really should seekpsycological help and stop harrassing people in the serviceprofession. If your nephew has a degree, then why does he need towork at Chilli's? I thought it was for high school drop outs who makeone third as much as your foul mouthed bully of a husband. Your luckyI wasn't the manager, because after the way you and your familybehaved, you would have been escourted out by the police.

Miss Dora - I sure think customer service of any kind is severelylacking now. I am always SO thankful when I actually get SERVICE whenI go somewhere. I always want to be treated (no matter the business)like I'd treat someone in my business. I highly expect that. I am sosorry for the 'lack' of service and 'lack' of respect by the staff ofyour local Chili's. Since your family goes out to eat so often (3-4nights a week), maybe you could go to the places YOU KNOW willaccommodate your family? We do. It's just easier that way. We refuseto give our business to the folks who don't appreciate it - bottomline. I will add that sadly my daughter is a server while in college.She averages $3,500-4,000.00 per month AS A SERVER. She is one of thenice ones. She also has horror stories to tell. She brings home morethan A LOT of people she is waiting on and expects reciprocaltreatment/respect/courtesy. Good luck to you. :O)

Face it, service at most restaurants is lousy. Appreciate it when youdo get good service. I think anyone who has been to a restaurant hasa story that points out the poor service.

However, I take exception that you mention your education and yourhusband's earning power as part of the story. Why is it that you feelthe need to point out your education? Does that make you inherentlybetter than those obviously listless employees at Chili's? You maythink it, but please don't say it.

I'm a Duke baseketball fan. I did not go to school there, went tocollege in my hometown. But I like the team enough to fly from St.Louis to Durham in January 2006 to watch - no, make that "experience"- a game against Bucknell. No matter how great that was, Iexperienced the arrogance of Duke while seated for the game. It was along trip to get there, something I can't just do on a whim. So I letit go, not wanting to get kicked out before halftime. The rest of thegame was great and the other people around me were fine.

Then, around the town of Durham, my firsthand experience gave me thefeeling that the locals resent the Dukies. Then the lacrosse team had a little problem, and that really emphasized what the locals think ofDuke.

The part of your story where you proudly announce your educationcredentials from Duke University is irrelevant to the rest of thestory about Chili's. Going to Duke or going to North CentralLouisiana A&M makes no difference if the clowns at Chili's are actingup. Going to college at all makes no difference. There's goodbehavior and bad behavior, leave it at that. Reasonable people knowthe difference no matter what they earn or where they went to school.

Announcing your education and your husband's earning potential reallyadds to the bad PR that Duke gets. Be proud. Tell people if they askwhere you went to college, and they'll be impressed. Advertising itmakes you look arrogant. A college degree is impressive, and from agood college makes it even more impressive. Don't ruin it by beatingpeople over the head with it.

P.S. If your husband only earns 3 times what the waistress earns, he'snot doing very well, is he? Also, if he were so educated, he wouldnot have had to use foul language and he would have been able to graspthe concept of sharing his menu. Duh! Your husband is deeply insecureif he feels the need to treat other human beings with such blatantdisrespect. If Michael the manager were smart, he would have spit inyour food, watched you eat it, and then had his way with the waitressright there on your table. While at Duke, did you take a homeeconomics class? You should have. Perhaps you would be able toprepare a home cooked meal for your family instead of relying onrestaurants four nights a week. I can guarantee that your meal atChili's contained some choice ingredients that were NOT on the menu!

Dora the Explorer, You are a complete idiot who needs to return towhatever crack-pot school you "supposedly" grauduated from and get arefund! Your grammar is HORRIBLE! Waffles at Chili's? Are you kiddingme? As for the bill, the items you ordered did NOT add up to $75.00. Who are you trying to fool? You and your husband deserve eachother.Your poor, poor children! They will end up in jail, trust me. If Iwere your waitress, you would have been wearing your black bean salad. You are nothing but an uneducated, prejudice pig who needs a goodslap in the face. You are disgusting.

A few years ago I was at Pizzaria Uno in Springfield MA and the servercame out and told us there was a delay in getting our appetizers. Itold her that was fine, no problem, the world wasn't going to endbecause we had to wait 5 extra minutes for shrimp dip. Then themanager came out about 5 minutes later, again apologizing andexplaining the delay. There was a screw up in the kitchen, whichwasn't his fault or the servers. I told him "don't worry, no problem".He looked at me & my friend and said "you aren't from this area areyou?" I said "no, from Indiana". "I knew you couldn't be from herebecause you aren't blowing up, screaming, or demanding a free meal." Ithink it blew his mind and the server because we were taking it instride. Food service is not always perfect, things happen. Yet, thesun will rise in the east tomorrow and life will go on. What became ofme being nice and understanding, well, our bill was comped (didn'teven think of asking for that), we got 2 free beers, and the crowningtouch was seeing the server's face when I left her a $15 tip. I toldher "you earned it, you did a good job, you don't control what goes onin the kitchen". I think it's sad that we have come to a point wherepeople who work hard to serve the public are astonished and confusedwhen someone takes something as small as a screw up in the kitchen instride and treats them like a human being !!!!.

Wow....you sound angry and you have the right to be.
If my husband made such a hooplah at Chilis of all places I'd take itout on the world too!!! But thankfully I see a therapist and all iswell. BTW...do you want the number????

FYI...Chillis is not the Waffle House. Also you should know thatirate customers such as yourselves are customarily treated more orless the way you were treated. Those restaurant people usually knowhow to de-escalate a situation like yours.

Practice your manners and I hope you don't go to any high endrestaurants anymore until you learn hoe to treat people.!!!!

Your a b***h. The reason you got bad service is for that very reason.You had no right whatsoever to treat anyone like that, just becauseyou think your better than them. If I was that waitress or even themanager, I would have asked you to leave. Those people are working fora living just like you, and just because you make more money givesyou, nor your husband, absolutely no right to treat others like peons.For your husband to say he makes a lot more than her makes him nobetter than you. You're very stuck up to include or degree in acomplaint and even mention your nephew. You need to find somethingbetter to do, than complain at a restaurant. You don't know thosepeople or anything about their personal lives. Just because they workat a restaurant, you assume they're high school dropouts. They couldbe in college for all you know.

you should get a masters in how to treat servers thats probably why ugot bad service your attitude sucks so does your husband fyi serverscannot "hide" tips from irs your husband was a jerk who should learnto share!!! kid menus are for kids which i assume is what your kidwas! 20 min wait for a table is peanuts!!! i bet monica or whateverher name is spit in your salad with black beans! and i think durham ncwould be pleased if you and your family never returned please do notbring your bad attitude or your degrees to OKLAHOMA. we know how totreat ALL people with respect and dignity. that includes servers youcould stay home and serve yourself or are you just too lazy to cookfor your own family and must depend on restaurants?

If memory serves me correctly, before the judge issued his gag order,didn't I hear the name 'Dora' tossed out in one of the tabloids as theaccuser in the Duke LaCrosse team's difficulties? I'm sure her'witness' is named Gloria, who now backed out of her original story. Extortion attempt Part II? But this time against Chili's. :)

Dora, if this actually took place and had I been that manager, you andyour lovely family of imbiciles would have been tossed out on youra$$es!

It doesn't matter that you have a master degree or that your nephewgraduated from UNC that anyone should give you any better service thanthey give everyone else.

What matter's is that your husband used a four letter word because hecouldn't rationalize that an establishment like Chili's does not dobreakfast food such as waffles and no, your son could not havewaffles. What are you teaching your children that you would behave insuch a unduly demanding and irrationally unintelligent way. Criticalthinking, which is often absent from the minds of many, would haveindicated that if this establishment does not do breakfast foods, andif they say there is no batter and no waffle iron, its a safe bet tosay that if you really want a waffle - you're screwed.

Was the waitress not paying attention when you asked for an adultmenu? Maybe. Did you specify that you requested one specifically foryour son, who by the way at the age of 11 is "insulted" that he got achildren's menu? Get over it. You would have gotten the same type ofmenus at nearly every other similar establishment.

With your master's degree you certainly are assumptive to think thateither Michael or Mona are high school drop-outs. What puts you ontop of the "edumacational" mountain? Michael came and personally tookyour order to ensure you were getting served properly ... oh wait ...you son did CHANGE HIS MIND ... if it were Mona, you would have hadthe same service regardless wouldn't you?

To find Michael and Mona kissing, well that might be inappropriatebehavior ... but then ... you went looking for them ... they didn'tcome looking for you.

Your UNC graduate nephew, yeah, I can see him standing in line at thatvery same drink station when Michael isn't around .... can you?

also.. i LOVE that the fact that you have a degree in Art History hasANYTHING to do with all of this. Who cares where you have a degreefrom. You seem like one of those snotty old ladies who if she doesnthave her way.. its the highway.."no lie".. as you say. and as one ofthe posts before mine says.. if your family is SO rich, hire a chef orsomething. Why waste gas and money going to some "drop out" hang out?i think you really need to think twice before you write a letter aboutsomething as pathetic as that.

First, you go to a popular restaurant on a Friday night, at 7:30pm,and think waiting 20 minutes is excessive? Right.

Then, your 11-YEAR-OLD was "offended" at getting a child's menu? I'mnot sure 11-year-olds are old enough to so pompous. And frankly, ifyour husband was so smart, he wouldn't have needed the waitress topoint out that he could easily have shared his adult menu.

Also, if your husband is so sophisticated, then he would be gentlemanenough not to use a four-letter word in public and against someonetrying her best to deal with both of your personalities in a civilizedmanner.

Once your child said the word "waffles," it was your place as a parentto say "No, they don't have those here. Pick something from the menu" instead of making such a ridiculous request of the restaurant.

Just because you have a degree from Duke doesn't give you any kind ofright to belittle another. In fact, your over the top demandingattitude only makes *you* look like an uneducated, out of controlperson.

I sincerely hope that your letter is met with the recipient's "delete"button.

First off, a person's education level has nothing to do with workingin the food industry. If your son wanted waffles you should have goneto the waffle house. Secondly, that waitress was there to serve you,not be your servant. I'm sure you know the different, with yourdegree and all. Lastly, since your husband makes 3 times as much asthey do why don't you hire a cook. That way you can have whatever youwant, whenever you want it.

Did anyone notice, she thinks that 20 minutes is an 'excessive' waittime...but she was there at 7:30 pm on a Friday. That would be theheight of the dinner rush, on a FRIDAY no less. I would say thatgiven those circumstances, 20 minutes is pretty quick all thingsconsidered.

This is bad news. Ok think about it: what message are you sendingyour son here? He must be special/difficult just like his parents? By your description, your husband has no issue with mistreatment ofothers. Profanity was unacceptable. Why couldn't he simply hand themenu across the table? Yes, they should have provided him one, but isthis really a major issue? Your son wanted waffles and they didn'thave them...well sorry to hear that but why are you mad? That's likegoing to a sushi place for mexican food. It sounds to me like youwere looking for a problem to get free food.

What is most disturbing is your perspective on folks of lowersocioeconomic standing. Does it matter that you make more money thanshe does? It just sounds like an abusive situation from thestart...this letter is suspicious.

you have got to be kidding me!!!!! how long does it take you to picksomething off the menu!!!!!!! you couldve taken your adult menu andhanded it to your son but nooooooo, you were being selfish!!!! wafflesat chili's THEY DONT SERVE BREAKFAST so why the heck would you thinkthey would have the materials to make waffles!!!!!????? so what ifthey're having an affair its called love and clearly you have alot tolearn

Are you kidding me? Why can't your son share a menu with yourhusband? And why on earth would Chili's be expected to have waffles? It is not Perkins...you do know the difference between Chili's andPerkins considering you have a Master's Degree in Art History fromDuke? Maybe you need to be a little bit more reasonable...oh yeah,sounds like both you and your son need to be taught some lessons in"the world does not revolve around me..." Get a clue...or buy onewith your husbands tips...

Ummmm. Are you crazy. You must be. It sounds to me that you husband isthe trash in this case. Cursing at a server, that's a great examplefor your children. I bet your kids are real proud of thier mommy anddaddy, harassing restaurant employees! YOU ARE RIDICULOUS! I have twocollege degrees, and do not think that makes me any better than anyoneelse. How did you know that those Chili's employees aren't enrolled atDuke themselves? By the looks of it, they would give anyone a collegedegree.

I'm not even sure how to respond to this, as there are so many thingswrong.

1. Your son is only 11. I, too, would assume he'd want a children'smenu.

2. It's CHILI's. Did you mistake the big jalepeno pepper on theirsign for a bottle of syrup? And because they don't serve waffles,your husband felt he had valid reasons to use 4 letter words directedat the waitress? (((I think the poster that said "Go order a steak atBaskin Robbins" said it best))

3. The waitress had every right to walk away from your short-temperedhusband. No waitress should put up with swearing customers. Especially when the reason is that a Mexican restaraunt doesn't servestrawberry waffles.

4. Considering that waitresses make only about $3 an hour, 3 * 3 = 9. Your husband making $9 is no great shakes, and doesn't make you anyhigher up on the worldly totem pole.

5. Chili's should most certainly NOT refund you any money, and ifanything, they should refuse service to you the next time you go in.

I guess others have stated this before, but yes, I will be the firstto actually offer. I am offering to buy this woman a ticket toEthiopia. Or rural China. Or anywhere in South America. Or how aboutthe town I live in in Arkansas. Ma'am- Then you will see what it islike to NOT have the blessings you have in your life. You see whathappens when your distinguished husband uses a four letter word to awaitress in MY neighborhood. Watch the cops come and get hisdisgusting butt thrown out. Better yet come to our WAFFLE HOUSE andask for some fajitas. See what happens. "Marla, I think that b*tch ishigh. She wants fajitas! this is a WAFFLE house!" Anyway, feel free tocontact me for those free plane tickets. But remember, I can onlyafford one way.

Please stay home and do not return the Chili's, a lot of your problemscould have been avoided. #1 Share your menu with your child (how isanyone supposed to know or care for that matter how old your childis), #2 Order what's on the menu!! Since when does Chili's havewaffles (are you kidding!!) Don't get mad, stay home and cook,waiters and waitresses are not responsible for "creating' items foryou on the menu-again this is Chili's. Don't insult someone'sintelligence- think for a moment at what you are requesting (which wasunreasonable and moronic).

I couldn't even read this entire complaint. This "lady" is a rudemoron who shouldn't leave the safety of her own house.
First off who would think that Chili's serves waffles?
Go to Waffle House or some family friendly restaurant that has time tochange your diaper.
The Waitress probably gave your son a kids menu because he was actinglike a whiny little brat.
And who do you think you are to say a four letter word to a waitress? I assure you that because your husband could not control himself that the entire wait staff did something to your food. Don't you know thatthe last people you want to piss off are waiters or waitresses?
Your husband may make more money than those poor people that had toput up with you and you family, but you still ate their saliva, hair,dirt from the ground...fecal matter...NEVER be rude to people servingyou food. Please feel free to email me sonnycat20@yahoo.com

Now that some time has passed since I first read this I have severalnew thoughts:
1) The title complains about kissing at Chili's but mainly complainsabout items not on the menu and poor service.
2) WHO is in charge in this family - the 11 yr old or the parents?
3) The waitress anticipated the 11 yr old not finding anything on theadult menu (which happened) and brought him a children's menu.
4) Was this your first time to take the children to Chili's?
5) Even with a Master's degree you thought Chili's would serve anitem not on the menu?
6) Earning three times as much as a waiter/waitress isn't anything tobrag about.
7) Maybe you nephew can explain to you why Chili's doesn't servewaffles.
8) Maybe YOU should get a job as a waitress or hostess and see whatit's like to deal with customers like you.

You can't be serious! I cannot image a person with a Master's Degreein anything would be so misinformed thinking that any restaurant's jobis to get your child what he wants and when. I'd be shocked thatsomeone of your son's age would even think that would be the case.

If waffles are not on the menu, what would make you think that was anoption, no matter how much your husband and his riches stomps hisfoot. It is Chili's for g-d's sake, if you were so loaded, hire yourown chef at home so your self-absorbed family can eat whatever theywant whenever they want, then at least innocent strangers do not haveto hear your husband yelling profanities, since you'd be in theprivacy of your mansion, where you can look at all of your manydegrees on the wall and your flunky Nephew on your couch, whom if hereally wanted a job could easily get one.

You obviously have really low self esteem if you feel the need to talkabout your husband's money, your degrees and put down other's thatwork hard for their money. How about you save your precious husband'shard earned millions for a few sessions with a counselor, becauseMaam, you need serious help. Get over yourself!

You are lucky you did not get a free kick in the you know what on theway out, that's about the only free thing you deserve.

I used to have to send letters like that when I worked in C/S. Thecompany I worked for answered every complaint, regardless of whetherwe felt the customer had a legitimate gripe or not. All about thecompany's reputation. So if a customer was clearly in the wrong orBS-ing we'd kiss a little heinie and throw them a gift card. Thatusually made them go away. We used some of the same techniques in ourreplies that Chili's used here. Examples:

"I personally want to apologize for any unpleasant experience you mayhave had."

MAY have had. Not acknowledging that you DID have a bad experience. Aclassic c/s trick.

"It is not the policy"

Translation: We don't do that, hon.

"it appears that your experience was not consistent with the standardswe have for our restaurants."

It APPEARS. In other words, you're sure making it SOUND like it.

"Should you not wish to return to a Chili's location, you are free touse the card at any Brinker International location"

Translation: Do us a favor. Don't come back here.

"we will consider waffles should we find sufficient customer demand."

Translation: When the one millionth person carries on about waffles,we'll add them to the menu.

So, enjoy your $25 gift card and pat yourself on the back for a jobwell done. I think you have a fulfilling career in fiction writingahead of you.

I am usually such an easygoing person, but you know what ! You havereally made me mad! First of all, you don't deserve your money back,you definitely don't deserve free meals whenever you're in Durham,your nephew's a grown boy he can get his own job, and your husbandshould apologize to your server (I don't care what!) doesn't deserveto be cussed out!

It is people like you that make this country the laughing stock of theworld. All I see in your letter is gimme gimme gimme, wanna wannawanna. Typical boorish behavior from supposed adults who have noMANNERS, common sense or etiquette.

I NEVER say anything negative about people, BUT you Maam, really DOtake the cake!! No one should be treated rudely by any wait staff, BUTyou and your husband treated the staff at that restaurant EVERY BIT asrude... if NOT MORE than they treated you!!!!! You and your husbandare teaching those kids of yours some WONDERFUL (please notice thesarcasm) values, that it is all right to be rude, and to hate, and toact like you are better than others!!! What a shame..... One lastthing... please if you go out in the rain..... be VERY careful!!!!!!Your nose is so far up in the air, you may drown!!!!!

I'm sorry you had a bad experience at one of our Durham, NC locations.(BTW, thanks for specifying which one, now I have to reprimand twomanagers). Please accept this $25 gift card for all those supposedproblems you had, blah, blah, blah.

On a personal note, I'm only sending you this letter and card becausemy snot nosed MBA boss (I think he got it at Duke) said I had to. Inmy opinion, you, your husband and your son should be sending a letterof apology to Mona and Mike for causing them so much grief with yourletter. As far as I can see, the only one in your family with anymanners is your 8 yr old daughter and I don't hold out much hope forher.

As far as your nephew goes, if he graduated in May and still can'tfind a job, we don't want him at Chili's. However, my boss (that darnMBA again) said we do have a few openings for dishwashers and busboysif he'd like to apply. They do pay a bit more than your husband makesso I hope this doesn't cause any dissention in your family.

Please feel free to use this gift card at any of our BrinkerInternational restuarants although I can suggest some ideas for areally appropiate use for it.

Thank you for contacting Chili's about your recent experience at oneof our Durham, NC locations. We take customer satisfaction seriouslyand I personally want to apologize for any unpleasant experience youmay have had. It is not the policy of Brinker International, ourChili's brand, or our individual restaurants to disrespect customersor to provide for a dining experience such as the one you described. Each of our managers is trained to resolve customer disputes and itappears that your experience was not consistent with the standards wehave for our restaurants.

At this time, I am unable to provide you with a full refund, nor can Iprovide unlimited meals at any of our locations. I am enclosing,however, a $25 gift card as my way of thanking you for bringing thismatter to my attention. Should you not wish to return to a Chili'slocation, you are free to use the card at any Brinker Internationallocation, including Romano's Macaroni Grill, Maggiano's Little Italy,or On the Border Mexican Grill & Cantina.

I have forwarded your letter to the managers at our two locations inDurham.

I am also sorry that we were unable to provide waffles as a menuselection. Chili's is always looking for fresh menu choices and wewill consider waffles should we find sufficient customer demand.

Should your nephew be interested in employment at Chili's or anotherBrinker International location, he can find information aboutemployment and search our current openings on at www.brinkerjobs.comor by calling (972) 980-9917. We currently have several openings inNorth Carolina and elsewhere.

If there is anything further I can do, you can contact me at (XXX)XXX-XXXX.

Oh my Oh my where to start? Ok Dora I get your complaint and in doingso I would love to respond in the same tone. Hey so I have severaldegrees that I spent a lot of time and money to acquire and since Inow make roughly $80K a year plus commission I feel superior to yourhusband. Your husband isn't important enough to lick my Italianshoes, he isn't even important enough to gawk at my Armani suit. Hellif he wants a higher paying job he can come work for me as my go-forboy and if he ever cursed back well then I would remind him that everytime he does so he risks apologizing to all my clientele for being thelow life filth that he is.

Your son wants a grown up menu? OK! Then he can file his own taxreturns because certainly he has his own income and you can't file himas a dependant on you anymore. He can cook his own meals, he cansleep with whoever he wants, hell he can even tell the police tobugger off because he certainly doesn't need mommy's permission to dothose things right?

Excuse me while I glance back at my first paragraph then notice your"master of arts" degree. Ok well since your so well versed in the"art form" I want you to design my new interior for my exclusiveprivate condo, I want a renaissance type background with inlaidmedieval theme, and none of that foam sculpting mumbo jumbo, andheaven help me if you forget to add in the rich details of royaltyinto my master bedroom. And I want it all done in 1 week as I have tohost my annual clientele get to know you party. Can't do that? Wellhere's a helpful tip....Shut up and decorate.

See I can act like a pompous jackass too; does it make me any better?No. Does it make me feel superior? No. Does it make me feel good? Hell yea, well at least to you anyways, in the end it comes down tokarma and you'll get yours in the end.

I really do not think it is unreasonable to understand that arestaurant that is NOT open for breakfast would not have waffles!!!

I can understand your husband getting upset if they actually did servebreakfast and they refused to let your son order waffles just becauseit was not breakfast hours, but he has to be reasonable, they do notserve breakfast, and are not open for breakfast, so why would theyhave waffle batter and a waffle iron???

As for your husband treating the waitress so rude, and making commentsabout her "hiding tips from the IRS", and your comment about himmaking "three times what she does" Those were just ugly, rude, hatefilled comments, rather than being upset with the waitress perhaps youshould be upset with your own husband at speaking like that in frontof your children and HELPING them to learn such hateful behavior!!!!!!What's next after teaching your kids to hate someone just because theyare different?? teaching them to steal? or kill??

Just doing a general calculation of Dora's bill, there is NO WAY aburger ($8), salad ($8), kid's chicken fingers ($6) and fajitas ($15and that's assuming steak or shrimp) could POSSIBLY add up to $75 atChilli's. Unless Dora and her hubby rounded out the rest of theirmeals with half the bar (which would certainly explain their ignorantbehavior) the fact that she "lost" the receipt is terribly suspect.

Secondly, her 11 year old threw a fit because they gave him a kidsmenu (since 11 is SOOOOOO grown up) and then asked for waffles withstrawberries? WTF????

You insult everyone around, you can't spell to save your life andyou're about to take conclusion jumping to olympic levels with yourridiculous assumptions.

I have to tell you, Dora, this was my comedy for the day. I actuallycalled my husband at work to read him this. It was hours ago and he'sSTILL laughing at you.

I hope this lady received nothing for her complaint, because shedoesn't deserve anything. I think the line her husband used about how"it was her job to shut up and serve them" is ignorant and SOOO rude.I waited tables for a long time before becoming a nurse and if one ofmy customers was that rude and said that to me.....I could care lessfor their tip money, I surely wouldn't want it (they seem to need itmore anyways since they are begging for free food) and they couldserve themselves the darn food or go elsewhere! .

This has got to be a fake letter, nobody in the real world is as vileas "Dora" claims to be. Complaining about the kissing and especiallythe closing lines: "Give my nephew, who made the dean's list 2 times ajob." give it away. I don't believe anybody could have written thiswith a straight face.

This complaint is absurd, and you as well as your husband areextremely rude!!!
Oh wow, your husband makes 3 times as much as a waitress. Let's see,they make about 2.50 an hour so that means your husband makes$7.50...WHOA!! BIG MONEY!!!
Also, Waffles at Chili's???? HELLO...THEY SERVE LUNCH & DINNER!!
You really need to get a life!!!!

Hello, my name is Erik and I'd like to write a reply to yourtroll-bait letter.

A Master's Degree in Art History, huh? Wow. Say, I just sneezed intothis handkerchief of mine. You want to trade my hanky for your degree?They're both worth about the same.

And your husband makes three times as much as a waitress? Boy, thatmust be about what - eight, nine dollars an hour? No wonder you'rebegging for free food. I'm surprised you weren't trying to eat out ofthe garbage can.

I will spot you one thing, though. If your nephew's biggest claim tofame is that he made the Dean's List at UNC twice, then working atChili's is just about all he's qualified for. So good luck to him inhis future endeavors. God knows he's going to need it.

"He makes at least three times what she makes, I'm sure. " Most waitstaff make about $2 plus tips. So I am happy that you husband has a$6 an hour job.

Second Chili's and any other resteraunt can not be expected to serverevery type of food that someone may want. I would suspect thatsomeone who eats out 3 to 4 times a week would know this. I wouldalso expect you to know your son wouldn't find anything he liked atChilis.

20 minutes is an excessive wait...then stay home and cook. I wouldassume that as smart as you and your husband are, you can figure outhow to cook.

Finally, if I were the manager after you cursed at and told mywaitress to "shut up" you would have been escorted out of therestaurant immediately.

The people in this story I feel truly sorry for are the kids. Theyare going to think this is the correct way to treat people....

honestly if your family makes so much money with your wonderfuldegrees, the $75 should be pocket change for you. who the hell thinksthat chilis serves waffles...with strawberries? anyone should knowthey don't. your husband had no right to say anything of that kind toyour waitress. don't assume that people hide money from the IRS. highschool kids need to start somewhere like you did. if you have no proofof your visit i would not give you a refund because for all i knowthis story could be a bunch of crap, i know many people that try toscam off food for free, but most of them are people that are cheap andhave less money...you should be ashamed of yourselves.

if your nephew is so wonderful he should be able to get a much betterjob...don't expect one bad experience that was your fault in the firstplace to grant your every fucking wish.

You are an absurd jerk. Chili's should not have waffles, Chili'sserves DINNER. No one cares how long you went to school or how muchyour husband makes (and since you are so smart you should know thatChili's serves DINNER). No one cares that your nephew made the deanslist, and if he did he shouldn't need to work at Chili's. Maybe helacks social skills like you.
You are pathetic if you can't get through a meal at Chili's withoutswearing at your waitress. You are pathetic if you think youshouldn't have to wait 20 minutes on a FRIDAY night for a table. Youshould not receive free meals, you should be banned from all Chili'srestaurants. I know its sad that you most likely never get kissedanymore, but some people still do, get over it. Get a life.

Having a Master's Degree in Art History may make you the room'sformost authority on the History of Polka-Dots, but apparently doesnot make you knowledgeable about waffles or the appliances used tomake them.

Dora, you seriously need to buy a vowel and get a clue. You have noright to call someone a high school dropout when they work at Chili's. If you were once a waitress, I suppose YOU dropped out of highschooltoo and then you got your GED, right?

So your husband makes 3X what your waitress makes. I believe if thatis the case you should have waffle batter and a waffle iron at home. I, too, was a waitress while in highschool and I knew what we had inthe kitchen and what we didn't. I guess the waitress knew just alittle more than your educated brain did when she told you they didnot have batter or a waffle iron.

I hope that Michael and Monica do take the advice of another commentorand sue you for slander.

Dora....there are so many things wrong with you attitude that I do notknow where to start. Seeing as how you have a Master's in ArtHistory, I am sure that you will be able to properly decipher mycomments:

1) Chili's is not IHOP and I would bet my bottom dollar that they DONOT have waffle batter nor waffle irons....ergo, they cannot makewaffles. I am uncertain if they even have a breakfast menu at all.
2) If your 11 year old is such an adult that he is offended by achildren's menu, then he is certainly mature enough to order SOMETHINGON THE MENU.
3) I find it hard to believe that you and your husband had an issuewith your son sharing your husband's menu, especially when, as youpoint out, he was finished with it. You certainly are not teachingyour children any values by refusing to share, treating waitstaff likedirt and using foul language when you do not get your way. Thiscertainly calls into question your high level of education, as well asyour parenting skills.
4) I sometimes work as a server at a restaurant to pick up extra moneyhere and there. I, much like you, am well educated and this has nobearing whatsoever on my job, nor do I specualte about the educationlevel of those I work with, or serve in the restauarant. Yourcomments regarding the education level of the waitstaff at Chili's areelitist, rude and condescending.
5) Your comments regarding hiding tips are borderlineslanderous/libelous, and you should never assume that such a thingabout someone and then say (or write) it.
6) You seem to take great pleasure in pointing out that you believethat your husband makes 3x the salary of the waitstaff at Chili's. One's occupation, education level and/or salary have no bearing ontheir status as a person nor their character and I would like to pointout that despite your alleged income and education, your characterseems rather questionable. Money and education do not buy class, andthat is something you are sorely lacking.

Dora, do us all a favor and stay home the next time you think abouteating out. Use some of your husband's income and buy a waffle iron.

Dora,
Please just answer this. If only a tiny part of your complaint was thekissing, why was it your title? Also, Why did you call it "theChili's" ? I know here we just call it Chili's, so I wasn't sure ifwherever you lived called it "the Chili's"

You say in your letter and your responses, that the waiters/waitressdon't claim their tips for Taxes. You hope Chili's will look intothis. Two things,
1) Chili's is NOT responsible for what people do or don't claim onthere Taxes. No employer is. They take out the deductions they arerequired to by Law and leave it at that.
2) (And this is going to sound a lot ruder than I mean for it to,sorry) Have you ever REALLY looked, I mean read EVERY line, at a Taxform? Technically, everyone is supposed to claim EVERY gift they get. That includes Christmas, Birthday, Anniversary, whatever. So if youdon't claim, (and I don't know anyone who does) everything you get onyour Taxes, you are also cheating the Government. You say you donatedmoney to Republican causes over the years, ok, I guess good for you. But did you do it for the Tax write-off? Or because you believe inthe causes?

If any of the waiters/waitress see this, they can (and I think SHOULD)sue you for Slander. (actually, I think this is Libel. One iswritten, one is spoken, I get messed on which is which!) Makingclaims like you did is a VERY serious matter and you should thinktwice about making them.

Last thing, Sorry about all the capital letters, I know how it drivesa lot of you (and me) nuts, but I felt I needed to write it this way. Also, sorry about all the parentheses. (I think that is the right wordand spelling!)

Oh dear lord this has to be fake! You asked for waffles at CHILI's areyou smoking crack? I worked at Chili's and they don't even servebreakfast and waffles take a waffle iron, batter, syrup, etc, etc...

This can't be real. Then you insult the server? Who cares how muchyour husband makes...servers bust their rumps to put up withungrateful ass clowns like you and your family.

Why should she have gone and gotten an adult menu when there was oneright at the table? Why couldn't your husband share? Do you not teachyour children these values?

Do you realize that servers, in most states, make $2.13/hour plustips. Your nephew will get that wage no matter what his degree is. Andyou deserve special treatment because you have a degree? But you actlike a damn fool in public and insult those you feel are lower thanyou - who serve you food nonetheless?

I don't know if I am more shocked at the fact that you had theaudacity to write this letter or worse still that you actually cameback and responded the way you did to the commenters!

Firstly, if you and your husband are so educated and gainfullyemployed, then why do you feel that anyone should "ignore" yourhusband's obvious display of ignorance and disrespect by cursing atthe waitress?

No one deserves to be sworn at, no matter what station they're at inlife. I would expect that people as allegedly "educated" as you andyour spouse would recognize that and behave appropriately. And he wasthrowing a tantrum over waffles for crying out loud! Who cusses at awaitress over waffles?

Secondly, you basically talk down to and about anyone who isn't you. You talk down about the waitress, the "frat boys" the "rednecks" andthe "truckers." I'm sorry, but are you some high and mightydescendant of the Queen of England sent here to the lowly Americas tosit in judgement of all of us "commoners?" Get over yourselfalready.

Thirdly, and I don't usually stoop this low, but your entire letterirked me this much, either you are a complete moron or your son is amoron to think you could go to a theme (Southwestern/American cuisine)restaurant like Chilli's, demand to get waffles for dinner and thenseriously expect to get it.

They don't have to have waffles for your high maintenance child! Youwant waffles? Go to IHOP!

As I said, your letter seriously irked me, from the way you admittedlybehaving so badly yet expected the waitress to put up your antics withno complaints, to the ludicrous demands you made. And just what doesyour nephew and HIS degrees have to do with the time of day inChina???

She stated in this response that since they didn't have the equipmentto make the waffles, Chili's should have at least tried to offerpancakes as a substitute, since Chili's must have flour, eggs, etc.with which to whip up a batch. It's an ignorant and pompous demand nomatter how you look at it though.

First, no one cares about your degree and they obviously didn't teachyou grammar because i found several mistakes in your letter. Possiblyyou didn't pay attention because you were out judging the education ofrestaurant employees. How dare you, by the way, waitressess are justlike everyone else. There are dumb ones and smart ones. I was awaitress for 22 years and i assure you dumb does not describe me. Never assume. Secondly, there is never a reason to use profanity. Ever.

I can sympathize with your son, but not you and not your unsavoryhusband. And precisely how do you suppose they are going to make awaffle if they don't have a waffle iron? The restaurant i worked atdidn't have waffles either. Restaurants have a menu and you can orderanything on it but you can't just go making up the menu for yourself. Also with restaurants that have specific times for breakfast, thebreakfast stuff is put away, sometimes even locked up. They can'tchange their policy just because of spectactular you.

Were you angry because Michael somehow messed up your order, or justjealous that he was kissing Monica and not you or perhaps your nephew?From the way your letter reads, it does seem like that is a problemfor you.

Also, the tone of your letter indicates that you're angry because two"high school dropouts" (your words, since I've known people who wereattending college who waited tables) managed to alienate your familywith your help.

Information about your income and education level are irrelevant, andonly make you seem like you're desperate from approval. I'm just notsure if the approval you seek is from Chili's, Michael, or thecommenters here at PFB.

That all being said, I'm guessing this is your first "I have a problemwith your facility" letter you've written, since your request doesn'tmake reasonable sense.
Either a.) You expect Chili's to pick up the tab for all meals eatenin Durham (which makes no sense) because you have a master's degree.
-or-
b.) You expect to dine free at Chili's whenever you're in Durham, eventhough they don't have waffles and Michael and Monica work there andkiss at the bar. (Which still makes no sense, since your kid may haveto do without his beloved waffles)

I can't even tell you have a Master's from the way this letter iswritten. What does education and what these people make in comparisonto you and your simple husband have to do with anything? You shouldhave shared a menu with your son and if your kid wanted a waffle youshould have gone to a restaurant that serves breakfast. You areexpecting too much, you seem crazy, and I hope this is a joke.

You have some sense of entitlement . . .so your son wanted waffles andthe restaurant doesn't serve them and your husband used a 4-letterword. That waitress should have walked away and told the manager -she should not have continued to serve you.

And if you're so educated why do you start the letter with "I'd liketo write a letter to Chilis" - Duh - you are writing a letter to Chilis, or do you not understand how PlanetFeedback work? And yoursmart nephew wants to be a waiter - maybe he's not so smart since hecan't get a job on his own and wants his aunt to do get one for him.

I know by responding to this, I'm keeping this letter in the top 20,but everything about this letter is offensive.

I never make comments to these letters although I am a big reader ofthem. But I had to comment on this letter.

You are a real piece of work, Dora. Apparently, you and your familybelieve you are above everyone else due to money and/or educationlevel. I saw your post in the comments section and you just added moreevidence to the heaping pile that was already steaming.

I come from a working family and was one of the first in my family toget a college education. I worked fast food throughout most of myundergrad days. I am now a professional with a master's degree inproject management.

Does that make me better than anyone else??? NO!!! My background makesme appreciate the hard work that others do in a day's work.

1. Waiting 20 minutes on a Friday night at a popular restaurant...youwere lucky to not have to wait two hours!!!

2. Your 11 year old was offended to get a kid's menu and the waitressdidn't answer your summons to cater to your child's fragile ego.Apparently, a capital offense. Yes, the waitress should have broughtthe menu when you requested it, but the level of your reaction is wayout of line.

3. Your restaurant experience must not have extended back into thekitchen. A restaurant only stocks the equipment that it takes to makethe items on its menu and many of the chain restaurants get menu itemspre-packaged. Few raw ingredients in the cabinet. To think alunch/dinner restaurant with no breakfast items on its menu would nothave a handy waffle iron and batter ingredients ready just in caseyour 11 year old wanted a waffle...shock and horror!!!

Your husband was completely out of line for cursing at the waitressand the waitress was actually justified in leaving your table in theface of belligerence. She actually should have had the manager comeover and address your boor of a husband.

4. The waitress was not justified in saying anything about thereprimand to you. Actually, I would fault the manager for sending herback to your table. It would have been better to send in anotherserver to deal with the situation.

However, your husband's comment to "shut up and serve us" was WAY outof line again. Problems with wait staff does not justify crudebehavior. He should have spoken to the manager again.

5. Now to the holier-than-thou attitude you and your family seem toembrace. Neither education nor salary justifies treating others theway your family did this waitress. Cursing and crude behavior actuallyshows what class you belong to.

And trying to justify your existence with claims of a superioreducation and a higher salary will not make a company like Chili'sjump to kiss your tukus.

6. As for the kiss in a public area of the restaurant, I would markthat as a problem for corporate Chili's to be aware of. And ajustified complaint given that such behavior is generally discouragedamong employees of any company.

7. As for your demands, you have got to be kidding me!!!

You had no complaints about the quality of food, just about thequality of service. So a full refund of your ticket is a bit out ofline. A discount on a meal might be justified, but not a complete compof the ticket. Especially when you cannot even produce a receipt.

You want free meals whenever you are in Durham. Basically an openended free pass to meals whenever you grace the city with yourpresence? ROFLMAO!!!

You want two people fired because you were offended?? You werepraising the manager in one sentance and then demand he be fired forkissing the waitress. Sorry, I don't know of any company that wouldfire people just because they got a letter of complaint about badservice.

You want your nephew to be given a job and for him to be paid what heis worth. If he is anything like you, the standard pay of $2.13without tips might be more than he is worth.

I really hope that this letter is fake cause I would have thrown youout of the restaurant and banned you from ever coming back. As far asI know, Chili's is not a breakfast restaurant, so what was the serversupposed to do, wiggle her nose and make a waffle appear. You areeven more offensive than this letter.

I used to be a server and I am surprised that she didn't refuse toserve you altogether.

To say that your husband makes three times what she makes is notsaying anything. I'm surprised that he could afford to take hisentire family out on a minimum (or maybe a little more) wage salary.

And to call then high school dropouts because they work in arestaurant is uncalled for. I have known some very smart college kidswho work in restaurant. And also the barb about her hiding her tipsfrom the IRS, she could sue you for slander.

It is true, it was all your fault. You, your husband and your kid. Ihave kids and they have better manners than you and they know how tobehave in public. I can see where your son gets it from.

If I continue, I am going to say something that I shouldn't. I don'ttry to be rude here, but this letter is pushing it.

First of all, Money and Education does not equal intelligence. Icould not afford to go to college (even community college was toomuch), and didn't do all that well in school. School bored me. BUT,I am what most (I hope!) would consider "Smart". I watch/read theNews (CNN and Fox News mostly), I study Criminology andArcheology/Egyptology for FUN! And yes, I understand what I read. My husband has a BS in Marketing, but works a $13/hour production job. He reads Einstein's Theories for fun! And yes, he understands it! So, by saying the Waitress is a High School drop-out could beconsidered Slander. If she sees this, she could sue. But I think sheis a bigger person than that.

Second, Your 11 year old was given a Children's Menu. GET OVER IT! Ifyou get upset at that, I should get upset that when my husband and Igo to a restaurant and ask for a high chair for our 9 month old, theyalso give us a Children's Menu. Granted, my son looks older than heis, I can see how that mistake is made. I just CALMLY and POLITELYtell the Waiter/Waitress "Oh, he's only 9 months, he's not up forbigger food yet. But thank you!" Or if I don't see the Menu untilthey leave, I colour it myself! My son likes to reach over and grabmy menu out of my hand. I just tell him, "Hey! That's not for you!"(with a smile!) Give him something else to play with and look at it. When I am done with it, I let him look at it, that is if it is not onehe could accidentally rip! So I guess I am a bigger person than yourhusband. I know how to SHARE!

Third, waffles at Chili's? HUH? I have been there a few times andhave NEVER seen breakfast items on the menu. All you have to say toyour son is, "Son, they don't serve waffles here, can you please picksomething else?" Which sounds like he did. If he still made a fuss,try a compromise, "Son, how about you pick something on the menu, hereis my adult menu if you want to look at it. And if you pick somethingon either menu, we can go out for waffles one morning this weekend." There problem solved.

And Lastly, I think you and you husband should go back to Chili's,find the Waitress and APOLOGIZE to her for your attitudes. But thatis just what I think.

I think you wasted your parents' money on the education you claim tohave, because you are a complete jerk and so is your husband fortreating other human beings with such disrespect. Chili's doesn'tserve waffles, you moron. On top of that the children's menu isdesigned to serve children under 12, so you had no right to get"offended" that your 11 year old received one. I hope the server spitin your food before she served it to you!

ummm if your husband ever WENT to a Chilli's .. he KNOWS that theydont have waffles.. what would make you think they would get themespecially for your child?? you don't deserve anything back... myfamily and i went to a restaurant.. i didnt see anything i liked.. soyou know what i did? i just had a soda and ate when i got home. andwho gives you the right to say that about the waitress?? i hope thisis a bogus letter. and if your husband told ME that? haha wowww...your husband has some nerve. Oh and by the way.. usually almost everyrestaurant is busy friday nights. its called Happy hour (or whatever..never been to one).

Re: "He makes at least three times what she makes, I'm sure."
NC state law says that the pay for tipped wait staff can be as low as2.13/hr.
Ummm... When was the last time you heard someone with kids to supportBRAGGING about 6.39/hr?

Sadly, this is not the worst or most offensive letter I've seen here. It seems rather matter of course. What about with the woman thatstands outside of Wal-Mart because they let someone steal her car, yetshe's so scared that she abandons her apartment and moves? What aboutthe all the people who claim to have advanced degrees (like this one)and somehow this allows them to get exceptions to rules. What aboutthe people who never speak to the manager (at least this one did),don't give a store location, and still demand that everyone in thecorporation be fired or retrained.

At, yet, there's something about this one that I can understand wouldset off the alarms. What bothers me, personally, is that this onedoesn't appear to be shenanigans. I wish it were, since it'd make agreat Mad TV sketch. Remember that old "Miss Swan" character. "Helook like a man!" Something about Dora reminds me of Miss Swan.

I know what bothers me most about this... it's full of assumptions andaccusations. Most of the letters like this are over the top and makeunreasonable demands. Save for a few, they don't make assumptions oraccusations of illegal behavior. Dora, it's a serious charge to saythat someone is cheating on their taxes. Just because you did it atsome small diner in rural NC doesn't mean that a mega-chain likeChili's would do it. I don't work at Chili's, so I don't know this(anyone here know), but some places pool tips or otherwise ensure thattips are accounted for. I also leave tips on credit cards, so youhave to think that Chili's would ensure that THOSE get reported on aW-2.

When I was a kid, I hated the kids menu, too. Mostly because I wasn'ta burgers and fries kind of kid. But my parents would either make mepick something or, if appropriate, they'd let me order something fromthe adult menu. Which they'd either hand to me or read choices tome.

It's not my place to say how you raise your kids, so I'll let it atthat.

It's also not my place to say how you raise your husband, but I willanyway. I don't like cursing, but I understand how some people needto do it in cases to show real anger. Something makes me think thathe's used to cursing at people for no good reason. Am I right?

Note, I'm not trying to personally attack you. However, you mightwant to consider how people feel when you or your husband attackthem.

I don't even know where to go on this kissing thing. Are you sayingthat you find people kissing repulsive? (Voice in my head is tellingme something about how you may or may not be receiving the loving youwant, but that'd be unfair so I'll tell the little voice to shut up). Are you saying that they are lovers and the "Michael is great" thingwas just an act. Good cop, bad cop?

I've said it before and I'll say it again: if the manager isn't doingright by you (even if you have unbelievable nerve!), you should leave. Sounds to me like you had that chance. I have to think Monica wouldhave done a little jig once you and your family left.

Your letter reminds me of the saying: it's like a boy that brutallymurders his parents and then asks for sympathy from the jury becausehe's an orphan.

You are totally out of line! I can't believe you actually had thenerve to write this letter. Let's go point by point.

1) 20 minutes is not a long wait at a popular family restaurant on aFriday night. If you have bothered to get a degree in somethinguseful like business, you would know that it is not economicallyfeasible to expand or move a restaurant based on your busiest times. If you did that, you would have a virtually empty restaurant at least4 nights a week and during most lunch times. You would be paying forreal estate that you are not using!
2) The menu! Much ado about nothing. Have your son use yours, what'sthe big deal? My 12 yr old prefers to order from the children's menu. Sometimes she asks to see ours in case there is something she wantsinstead. No big deal.
3) Waffles? It's a mexican based family restaurant for goodnesssakes, they don't serve waffles. They don't have the equipment or theingredients. What should they do? Go out and buy a waffle ironbecause your precious 11 year old son might want one? Get real! Andcursing at the waitress about it is just wrong! Your husband reallyshowed how wealthy and educated he is by doing that...not!
4) You are right, she should not have said anything about being warnedwhen she served your food but your husband should not have continuedhis rant either. Telling her to shut up and serve the food was wrongand so was the crack about hiding tips. If it was me serving you, youall would have been wearing your food! Who cares that your husbandmakes three times what she makes. Since waitressing does not pay thatmuch, I'm assuming your husband doesn't make that much either! Myblue collar, union electrician husband probably makes more than yourhusband and he has much better manners.
5) Kissing...OK, that is wrong.

Give you your money back and free meals whenever your in Durham, sorrythat's not going to happen and you don't deserve it. Did you eat yourmeal? Then you got your money's worth. Give your college graduatenephew a job? Fat chance! He's a college graduate and can't find ajob, he's probably a loser.

I thank you all for your useful comments. I can't possibly answerthem all, but there a few things you need to know.

To anyone who said that I don't understand what it's like to be awaitress, you are so wrong. I grew up in rural NC and worked at aMcDonalds. I worked food service in college and waited tables at adiner. I was always nice to customers, even truckers and rednecks whocalled me girley. When I worked food service, I worked at theregister and I was never rude to the frat boys or other nutcases thatwould come high. At the diner, we always made sure every customer hada menu, was treated as if they mattered, and deserved every tip I got. When the place got popular, my boss added on which is what Chili'sshould do. Some of you said that a 20 minute wait is acceptable for apopular place. If the place is popular enough to have long waits,then might think about adding on or moving to a bigger site. Thatway, they'll make more money! In this case, the wait was because theyweren't moving fast enough and there were several tables which satdirty and empty for the whole time we waited.

To the people that picked at my husband's use of a four letter word. I said that he did that and did not say that I thought it wasacceptable that he do so. He said it and the waitress should havebeen a professional and just ignored it. Maybe if she had, he wouldhave said he was sorry.

To the people who think my son's request for waffles was unreasonable,I don't agree. Many people eat waffles for lunch or dinner,especially kids. Chili's is not a Mexican restaurant. They are afamily restaurant and a bar. They do carry fajitas and other Mexicanitems, but there's no way that they can claim no waffles just forthat. It's an easy thing for them to have and it would make a lot ofpeople happy.

Even so, the waitress is responsible for being polite. She was rudeand that is not fine with me. I am not a queen or whatever peoplecalled me for saying this. Her job is to be polite. She should havesaid that she's check with the kitchen to see what they could do. Shedid not. Instead of trying to help us, as is her job, she decided tojust refuse him and then walk away.

To the person who had so little constructive to say that he had topick on my capitalization, I have to say that you are wrong. Over ourcomputer is my framed degree. The word Master's is capitalized, as isArt History. You, sir, are wrong.

To the people who think that I'm wrong about the tips, I can say thatI am not. I'm not going to claim that I'm perfect in this area. Iwas in college and got paid under the table, so I never paid taxes. Inow know this is wrong and when my husband files our taxes, he makessure that we are being honest. I'm pretty sure our donations tovarious Republican races over the years more than make up for thetaxes I didn't pay when I was 18. I am sorry that I was stupid. Thatis why I know that people like this Monica are wrong.

To the people who ask about why I say what my husband makes, I saythat this shows that he's earned a right to know more than thesepeople. When I worked at the diner, I wasn't paid much because I wasuneducated and young. I'm sure, if she's all that smart andambitious, she'll make more money some day.

To the people that commented about my nephew, it was a joke. Justtrying to end on a little humor. But, based on how hysterical some ofyou people are over a letter posted on a web site, I think you justdon't understand.

You may all think I'm a brat or that my kid is brat or what ever youwant to think. I know that restaurants need to serve the customer andthat includes such simple things as bringing an extra menu whenasked.

I will finish by talking to those of you that argue my $75 ticket. Itcould have been $70 or $78, but I thought I'd just say $75, since Ican't be sure. People lose receipts all of the time. Do all of youkeep every receipt you ever got? I don't think so. I'll bet most ofyou toss receipts the first chance you get.

The ticket was for that much. Anyone who has ever been to Chili'swould know that a family of four costs that much with tax. We didorder a few drinks, but nothing to excess!

Thank you for your opinions. Despite your negative comments, I'm surethat this web site will stand behind what they claim and will help meget my message across.

My oh why what a pompous letter. First off, you don't act like someonewho has a college degree. Assuming someone's level of education youknow nothing about shows how small your mind itself is. And it'sunseemly. Really.

I especially found the text about your son wanting a waffle and theserver explained they aren't served there and thus, you persisted toknow "why". As a college graduate I am sure you understand that thereare economies of scale, cost analysis...studies done by the managementat Chili's that tell them it isn't profitable to sell waffles. So yourirate because they won't serve you something that isn't on the menu?

I imagine if they actually did hire your nephew you'd expect him toget a 100K a year salary...then you'd be on here whining about yourcheeseburger meal costing upwards of 500 dollars. Lets see if you canfigure this one out.

I seriously think this is one of the most hilarious off the wallletters I've read here in quite some time! Thanks for theentertainment. After a night of Medicaid runs and working a fatalityMVA this was the comic relief I needed.

Dear Dora,
There is absolutely nothing more petty than abusing someone in theservice industry. You and your obnoxious husband behave this waybecause you know that someone in the service industry must tolerate itand cannot speak up on their own behalf.
You should have been ejected from the restaurant.
Furthermore, you clearly didn't have to work during your years at Dukeor you might have more respect for others who deal with the public for8-10 hours a day and are subjected to the likes of you.
It is inappropriate to curse, make assumptions about a completestranger's character, etc.
NEWSFLASH:
Chili's is a Lunch/Dinner place.
If your kid wants waffles, take your nasty attitude and check it atShoney's.
By the way, please don't raise your kids to treat others the way thatyou and your husband have so far.
Signed,
One of many people who hold a Master's Degree so stop thinkin' you'reso precious

Well judging from the tone of your letters I would say that fourchildren went to that restaurant instead of two. Also to say "thefour letter word" in front of your children that's just wrong. I meanif they here it on television it's a different story, but if they heartheir parents talking like that than they think it is normal to talklike that.

The waitress should have given your son the adult menu right away, butshe didn't, what's so big about sharing the menu when you did not getone. If your husband was finished ordering why did he not give themenu to your son.

Also if your son feels that he is old enough to eat from the adultmenu then he should be old enough to eat what they have available. The fact that he changed his mind after he was told that it was notavailable just shows that he handled the disappoint better than yourhusband.

Another point, you want Michael fired just because he kissed someonethat you did not like.

Why do you have to mention that your husband makes three times as muchas money than the waitress, why do you have to mention that you have amaster's degree. Why do you assume that Michael and Monica are highschool drop outs. Your husband and you may have a better educationadnd make more money than Michael and Monica, but that does not proveanything. This letter just shows everyone that they obviously havebetter social skills and manners than you do.

The waitress should not have blamed you because she got warned, butwhen your husband told her to shut up he was acting like a child. Ijust hope that your children have better role models than you and yourhusband so that they can learn better social skills and respect.

Your husband makes three times what a WAITRESS makes? That's nothingto brag about... "An employer may pay as little as $2.13 per hour totipped employees" in North Carolina...
BIG WHOOP, your old man makes SIX BUCKS AN HOUR... Hell that's what Ipay my KID to babysit her little sister. Wow... I haven't made thatlittle in years and I'm a cashier in a grocery store. MY husbandmakes $24/hr... And I'd put my foot straight in his ass if he EVERspoke to a waitress in the manner that you or your snotnosed,needs-a-swift-kick old man did.

Does your gainfully employed husband tell you to "shut up and serve?"I bet he has a very colorful vocabulary if he's flinging four letterwords in public! That's in public on his best behavior...must be areall winner in the comfort of his castle. How proud you must feel!

For one who insinuates someone else is hiding income from the IRS yetadmits to not keeping good accounting records by losing track of areciept but "thinking" it was close to 75 dollars! A cheeseburger,salad with black beans, a chicken finger specially ordered with peanutbutter sauce that belongs with another menu item, Nothing for aspoiled eleven year old does NOT equal 75 dollars. Yeah that soundsright!

BTW,Dora and a snotty eleven year old who was so offended that hedidn't get an adult menu (excuse ME twelve and under constitutes achild in MOST restaurants). Your son should have gotten the adult menuand your husband the child menu, placemat and crayons.
So Dora, Its fine for Daddy "shut up and serve" Edwards to spew a fourletter word at a waitress in front of his lovely wife and the fruit ofhis loins but somehow obscene for two people to kiss? I'd rather see akiss than have to hear that while dining anyday. Mona deserved morerespect. She conducted herself with dignity under very foulcircumstances.

What gives you the impression your nephew is qualified to work withthe public? Sorry to burst your bubble... Book Knowledge, the honorroll, and Deans list are no measure of a person's ability to sweep afloor, let alone work with the public. He may have paper on his wall(I mean a diploma, not wallpaper), but lacks the experience and peopleskills necessary to deal with the public in general and people likeyou and your family in particular, especially your foul mouthedhusband.

What amazes me MOST is you actually somehow feel this is worthy ofcomplaining about, asking compensation for, and sharing with anyone.

What a sad example you both are setting for those children. Theydeserve better. Maybe you'll get a second chance to redeem yourself ifthey bow to your demands (seriously doubt they would want you back)

Grow the hell UP! What kind of idiot goes to a night time diningplace and wants WAFFLES!??
She had EVERY right to walk away because your husband was being anasshole. He has NO right to curse at the server because thecorporation she works for doesn't cater to spoiled brats like you.
You don't deserve your money back, you DESERVE a kick in the ass andsome lessons on manners.

Your husband uses a 4 letter word? You should have been thrown out ofthe place. How could the waitress bring the waffle? Should she havedriven to IHOP to get them for your kid who is throwing a hissy fitover having a kids menu.

You're proud that your husband makes 3 times what some poor waitressmakes? And after he insults her, you expect her to come back? Again,you should have been thrown out.

So you know that these people are high school dropouts? You can tellthat by looking at people? Some talent. That Master's from Dukeworking out ok for you? Because that is Soooo impressive.

a real letter. It would take more effort than it is worth to write aserious response. What I would write should be obvious to anyone witha high school education (or real world equivalent experience). I amspeechless, which is not common.

Please....PLEASE.....tell me this letter is a joke. I can not believehow superior thou thinks thou art! Get a grip lady......"we are allcreated equal". Oh, I am sorry, I am sure from your letter that youhave no idea what that means or who said it.

You, I do not like. Please do not come here anymore with theridiculous complaints of being superior to the people with less thanyou. In the place I am from, greedy, mean people are banished to theplace of invisble, where they are very much unhappy.

I dont think using foul language at her makes you better than her, orwhat they do in the back if they are on a break is really any of yourconcern. Your career or education has not given you any tact, infact, it has caused you to feel superior to this girl and use itagainst her. If your husband cursed at her then of course she can saysomething to someone and you are lucky you weren't removed. With allthat education you can use a better choice of vocabulary words I'msure.

Not all restaurants have waffles or are supposed to have them. But adiner might have suited your needs much better.

You pay attention to all the wrong things, Dora. Who cares how muchmoney you make? The amount of money someone makes does not reflect therespect they should get. It is great that you are proud of yourfamily, but back off. Stop flaunting your degree/income/title and actlike a human being.

So you had to wait 20 minutes. Why did you even wait if you knew itwould be for 20 minutes?

Ok, so the waitress should have given you another adult menu. But youshould not tear her apart because the restaurant does not have wafflemix. that is not her fault. Chili's does not serve waffles. Your sonshould use the half a brain in his head and ask for things that are onthe menu. If your son wanted waffles, you can take him to a wafflehouse. If the restaurant say no, they mean no. Deal with it.

Finally, what you are asking for is bogus. You should get an appologyand a discount AT BEST.

Next time you get the urge to eat out, why don't you do the WORLD OFRESTAURANTS a favor and use that precious degree you have and LEARN TOCOOK. That way your little 11 year old dearie can have whatever hisheart desires and your hubby won't have to dump on hard workingAmericans.

You, ma'am, need to get over yourself and realize you are beneath yourwaitress at this point. You are looking dumber than a mule.

You are a piece of work. I can't get over your letter. Wow. Simplywow.

Your husband needs counseling for using an obscene word over a WAFFLEIRON. Chili's doesn't serve breakfast or anything like it, why wouldthey have anything for waffles? He sounds like an ass.

Your husband isn't worth more as a person because he makes more thanher. In fact, thinking that this is true, makes him worth less.

You have a master's degree ("master's" isn't capitalized, dear) in arthistory (also not capitalized). I wonder what YOU do for a living. Flip burgers? That'd be too good for you.

Your 11 year old needs to grow up. If he wants to be a spoiled bratover getting a kid's menu and demand an adult menu, he'd better learnto act like someone who deserves the adult menu. Looks like he'sfollowing in his parents' self-entitled footsteps.

My boyfriend, who has bachelor's and master's degrees from MIT (thattrumps Duke, if you ask most people), and is working on his PhD now,would be the first person to think you're full of crap. Just yourattitude lends me to disbelieve anything negative you said aboutMonica.

Dear God, I feel for everyone in the service industry who has to dealwith you.

You can not be serious. First of all did your son have a big signthat says I am 11, if not then how was the hostess supposed to knowhow old he was? You should have simply handed him either yours oryour husbands menu when you where done with it and not made such a bigdeal about it, oh and if your son was offended by that then he betterbrace himself for life in the real world.

Second the request for waffles (an item not on the menu) wasunreasonable then to pitch a fit when they said no was just plain rude(Chili's is not even open for breakfast so why would the havewaffles)?

As far as your education and your husbands salary, that has no bearingon this complaint at all and you including gives one the distinctimpression that you think you are better than everybody else.

You need to get over yourself.....please!! I shudder to think aboutthe examples that your a setting for your children, and about thatheavy chip that they are going to carry around on their shoulder untilsomeone knocks it off one day----it is only a matter of time.

WHOA! Let me examine some of the "points" (and I use that termloosely) that you made:

1) You only had to wait 20 minutes to get into a popular restauranton a Friday night at 7:30 p.m. (which is a rush hour for them)? Consider yourself lucky!

2) What's the big deal if your son had to use your husband's menu? You weren't "doubling up" as you put it - your husband was finishedwith it, and had it laid down on the table. Yes, the waitress shouldhave brought the extra menu, but that seems nitpicky to me.

3) Awww...Chili's didn't have waffles available. Well, what do youexpect, if it's not on the menu? T hey have menus for a reason -otherwise people would walk in off the street and order whatever theheck they wanted. "They should have something simple like waffles" -maybe if they were Denny's, or IHOP or something, but it's freakingCHILI'S - what about that name suggests breakfast food?

4) Your husband told the waitress it was her job to "shut up andserve"?!? The waitress shouldn't have come back with an attitudeabout being given a warning, but still, that comment is WAY OUT OFLINE! And then, for you to assume she's both a high school dropoutand "hides her tips from the IRS" and smugly boasting about yourhusband's salary - how does that earn you any sympathy points?

You sound like a whiny, spoiled, rich b***h and you need to get overyourself! And yet you want a comp of $75 for the meal (how do youspend that much at Chili's anyway for 2 adults and 2 children? Bigbar bill? Alcohol contributing to the anger problem with thewaitress?) You patronize the waitress, then suggest they hire yournephew?!? Would you look down on him and complain to him if he wereserving you and couldn't bring you waffles?

And I graduated with a BA with honors from a good college (3.9 GPA),and I waited tables 40+ hours a week to put myself through college. I'm really disgusted that you would make such a general assumption,and I would NEVER look down on a waitress just because I have a muchbetter salary than she does! Without the waitresses of the world,where would you be? At home, figuring out how to cook your own dangdinner!

You are by far the most demanding and rudest person I've ever seenwrite a letter on PFB.

Your self righteous indignation turns my stomach. Let us review:

You went to Chilis, not the WAFFLE HOUSE. Would your super importanthusband be as snotty if they didn't have sushi either? Is he soimportant that he can throw around four letter words because therestaraunt didn't serve breakfast items?

Does your husband feel more like a man now that he bragged about hissalary to a waitress? Did you enjoy watching him humiliate that poorgirl?

Your art history masters impresses me about as much as your feebleattempt to garner a free dinner. For a family as well off as yours, Ican't believe you'd even lower yourself to the level of a freebiegrab.

One more thing, I hope someday I get to kiss that nasty waitress andthank her for exposing you and your husband.