Comfortech preview: Three simple words that close more service calls

Your CSRs need to learn how to be in the moment and make listening to the customer their first priority
It's also important to try and reflect the feeling that the customer is explaining on the phone
To help drive the connection with your customer, use three simple words: Tell Me More

How many times have we found ourselves in situations where problems escalate because we didn’t listen? In business, if we don’t listen to our customers, we might miss an important indication that they are unhappy and lose the sale, all because we were too busy to listen to what they were saying.