5. Media/Publishing and Travel/Transportation/Hospitality sector contracts displayed strong performance in the North American ITO landscape, with 64% and 16% share of total TCV awarded in commercial industries in Q4 2017, respectively

6. Public sector contracts dominate the ITO landscape with 41% share of total TCV awarded in Q4 2017

7. In Q4 2017, public sector TCV declined quarter-on-quarter (QoQ) for the first time since the start of the year.