How do I cancel or change an order?
If you have placed an order and would like to make an update, we will attempt to make this change. These changes can include: cancel item/order, change shipping address/method, add item and change item quantity/size/style. Please contact us and advise us of the change you would like to make by calling us at 1-888-247-8833 .

Why can't I find this item?
If it isn't on the site, it isn't in stock. We don't accept orders for out-of-stock
items; however, we add new items to the site daily, so please check back often.

Why can't I find my size?
All available sizes for a particular item are displayed on the product detail page.
If the item is no longer available in a certain size, that size will be grayed out.

Why don't you have more items for this team?
We expand our merchandise selection daily. We constantly search for new items to
grow our site and we add merchandise all the time, so please check back regularly
to see new items.

Can I ship to multiple locations?
If you wish to ship to more than one location, you will need to place an order for
each individual shipping address. It is not possible at this time to input more
than one shipping address per order.

Will my order be delivered to my PO Box if it was shipped FedEx SmartPost?
Yes. If your order is shipped FedEx SmartPost, FedEx provides the pickup, processing and
transportation of your package; however, final delivery is completed by USPS.

Why do some items take longer to ship?
Manufacturer direct items are shipped by the manufacturer. Each manufacturer has
agreed to ship within a specified time frame, which varies by manufacturer. The
time frame needed to produce and ship the item is listed under the item's picture.
Expedited shipping is not available on these items.

What kind of packaging do you use?
The type of packaging varies based on the item. We assure you that we take the most
careful approach to make sure your items arrive undamaged when shipped from our
warehouse.

How do I log in to my account or find my login information?
To log in to your account, click on
My Account at the very top menu of our site. Enter your email address and
the password you created when you placed your first order. If you have forgotten
your password, input your email address under the
Forgot Password text box. Your password will be sent to you via email. If
you still cannot access your account, contact Customer Service at 1-888-247-8833.

How do I change my profile information?
Once you are logged in to your account, you can select from several options on the
menu on the left side of the page. From Modify Account you can change your email
address or password. You also can select your favorite teams. By providing your
team preferences, we can keep you informed about new products and information pertaining
to your selected teams. The menu on the left also allows you to update your shipping
or billing address, manage your address book, see your Fan Cash® balance and
contact Customer Service via email. When completed, click on Update My Profile at
the bottom of the page.

What is Fan Cash®?
Fan Cash® is a merchandise discount that can be used on our website and applied
toward your future purchases.

How do I use Fan Cash®?
When you are ready to check out, log in with your username and password. Your Fan
Cash™ will be deducted from your subtotal during checkout. Fan Cash®
cannot be used for shipping expenses or sales taxes. Remember, you can only use
Fan Cash® when you're logged in!

Does Fan Cash® ever expire?
Yes. If an account with Fan Cash® remains unused for 12 months, the Fan Cash®
is expired.

What is an account balance?
An account balance is like a store credit and can be redeemed as cash on the site.
Unlike Fan Cash®, an account balance can be used toward shipping expenses
and sales tax.

What payment methods do you accept?
We accept credit cards or debit cards featuring the below logo(s).We also offer PayPal.

What kind of security measures are there?
We use a state-of-the-art 128-bit encryption technology to protect your credit card/personal
information. Every online transaction you make with us will be 100% safe and secure.

What is your privacy policy?
Protecting your privacy is important to us. It is always
your choice whether to provide personal information through the website. Any personal
information you provide will be treated with care, and subject to this policy, will
not be used or disclosed in ways to which you have not consented. Also, you may
opt-out of certain uses and disclosures of your personal information. View our privacy policy.

Can I customize a college jersey?
We offer customized college jerseys for many teams. If we carry them for your team,
the customized jerseys can be found in the jerseys department. You will be able
to customize the jersey with a number and name of up to 12 characters. Some restrictions
apply.

What is the largest size you carry?
We pride ourselves on constantly expanding the variety and options of our merchandise.
For women's merchandise, we carry up to size 4X, when available. View men's clothing
in sizes up to 6XL/6XB.