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I've had very few bad experiences. Aural Exploits sent me a common press when I ordered the limited one and basically said "tough". If nothing goes wrong they're fine, though.

Relapse sent the wrong record, but responded very quickly and sent a replacement for free.

Saddle Creek, Magic Bullet, Mylene Sheath, Denovali and Bis Auf's Messer are always a pleasure to deal with. SC Distribution have gone out of their way for me, as have Burnt Toast Vinyl. Lots of others are very good (DWI, Bridge9, BCD etc.), but that lot have been great.

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Guest kylewilliam

Guest kylewilliam

dude fucked over tons of businesses and people for thousands and thousands of dollars, he released two of my records... i know for a face there were 200 paid orders when the bonfire club originally came out... thirty were mailed out. THIRTY. thank god it doesnt exist anymore

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As an "international" buyer there is an extra barrier to great service.

I've been ordering consistently from Fat Wreck since 1996 - got a green "fuck the kids"! (not quoting the year for scene points, just saying to emphasize the point) and I have NEVER had an issue with anything they've sent me - That's including CDs, vinyl, clothing, box sets, the works. Always reasonable shipping.

No Idea has always been great - that's since 1998. Shipping accurate and great

Interpunk sucks for international because they put the actual cost on the customs waiver - I've always had to pay duty.

Dischord - awesome - best shipping rates to Canada (along with Fat)

Team Science - great, plus free corkscrew - even indicated on the back of the package

Third Man - great - $7 postage paid to Canada, pretty reasonable

Chunksaah - great, I can't recall the shipping costs, but I've always ordered clothing plus records so that throws it off a bit. Great Customer Service.

Epitaph - Great!

Pirate's Press - Good.

VC - fantastic.

Rough Trade - there website was not up to date, when I used to order from them they were routinely out of half the stuff I ordered - that was years ago though

Banquet Records - They sent me the wrong CD from England - they asked me to send it back and refunded me the shipping back, then sent me out the new one. I was a bit surprised since they made the mistake - I didn't mind, but I still had to buy a new shipping envelope and go to the post office. Like I said, I didn't mind but I was still surprised they didn't just take the loss since it was their mistake. I would (and just did) order from them again though.

My only negative experience has been with Lookout - I sent out a money order (remember those? Before the chaos of online ordering and ebay) in 1997 (when the Canadian dollar was in the shit)for a punk uprisings CD and an operation ivy shirt, and nothing, no help either.

The Second shitty experience was this year with Hotel Grand Cleefe Records from Germany - two 7"s were shipped with no backing support in a bubble mailer - they arrived in one piece but the (shitty quality) sleeves were badly bent.

It's probably the ethic of the scene along with the desire to be a good business that leaves all of us pretty happy with the service we get.