Frequently Asked Questions

Do I need to purchase my own hosting?

No! Hosting is included. No extra charge. Our service is all inclusive so you can focus on running your small business

How does the design customization work?

To kickoff your website build we send you a short email sequence that includes some homework for you. By completing this homework you help us clarifying your messaging and web strategy. This process is vital for us in developing a web presence that works for you and your target audience.

If you purchase the Grow or Pro package then we include a more in-depth marketing phone consultation. We then work directly with you to collect branding basics and any content you have and then start customizing one of our high quality templates to let your brand shine. We match your current logo and colors to create the feel of a customized website built just for you. And it’s all done within about 10 days if you have your content ready.

What’s included in the initial setup?

The initial setup includes everything you need to get your site launched in less than a week. You provide some basic information (logo, colors, content, etc.) and we’ll will work with you to set up your design template, insert your logo, customize colors, and navigation bar.

We will import any photo’s, text or other content you have (we work with whatever you’ve got). We will connect your social media accounts and optimize your site for search engines.

Setup includes migrating up to 10 pages from an old website as well as blog import (formatting for up to 10 blog posts).

What does support include?

Once your site is launched you are welcome to contact us at support@centerstreetdigital.com if you get stuck or have specific questions about what your website can do.

Our team is ready to answer your emails as quickly as possible. If needed we will schedule a support phone call. No cumbersome ticketing systems, or impersonal voicemail systems here.

We’re ready to serve you when you need us most and make changes to your site when you’re not sure what to do.

Basic Package includes up to 30 minutes of support per month.

Grow Package includes unlimited 20 minutes support jobs.

What if I want to make routine updates to my website?

You will have the ability to login to your simple WordPress dashboard to make edits anytime you would like. If you get stuck, we’re only a phone call or an email away.

30-day money back guarantee?

We can’t imagine you’ll use this, but if you’re not satisfied and wish to cancel within your first 30 days of service, we will refund your payment. No questions asked.

Is there a contract?

No contracts allowed here. We offer a month-to-month service that you can end at any time.

How does billing work?

Your one-time setup fee is charged when you get started. Your first month’s subscription is included in that setup fee.

The first subscription fee is charged 35 days after you get started with us and starts the monthly ongoing support which is charged monthly for the duration of your time on the Center Street platform.

How do I connect my existing domain name or purchase a new one?

We make it as easy as possible to connect your existing domain name (i.e. myawesomebusiness.com) to your new Center Street website. We even include a new domain name for you as part of your all-inclusive package.

Who owns my site if I leave Center Street?

Your website is your copyright and your content, so you are free to take your website with you anywhere. However there are some specific details you’ll need to know in order to export your content and keep the same same design if you choose.

Can you do website maintenance or digital marketing for my existing website?

No, we do not offer assistance for sites that are not hosted by Center Street.