The mid-market conundrum How to achieve 'best-in-class'
IT application delivery with limited resources

The mid-market conundrum summarised: The problem for mid-market IT directors is to find ITSPs that focus on applications and business outcomes rather than technology alone and that have access to scalable resources; this is as much about values as it is about capability and competence. The end user organisation and its ITSP need to share the risk involved and when this is the case both should benefit from the success that follows.

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