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Bathrooms are extremely slippery and the hotel management do not provide anything to counteract this problem. I had to change clothing after the check out time and they did not offer me any facility to do that. They also show little flexibility for changing some...More

The hotel is quite nice. The food selection is just and the staff is incredibly helpful and friendly. The walls are a bit thin and you can hear the neighbor´s tv and the heating had a bit of a problem.
Rooms are very clean and...More

First of all, I want to thank you for the time you took to send us your comments and thank you for the preference you have for us. Believe me, your opinion is very important for making decisions, implementing changes and continuing to provide the...More

Good area and restaurant, nice surroundings, easy access from and to Mexico City road. Rooms not that nice as Holiday Inn Express Xalapa, but still ok.
Very convenient if you move around this area, but not if you have to go around downtown Xalapa.More

First of all, I want to thank you for the time you took to send us your comments and thank you for the preference you have for us. Believe me, your opinion is very important for making decisions, implementing changes and continuing to provide the...More

The Fista Americana Gamma is a nice hotel in the wrong side of town , its being remodeled lately as it became a Fista Americana , its has nice areas like pool and garden , restaurant y lobby bar that only opens in the evenings...More

The only 5 stars Xalapa hotel was disappointing.
We asked for a quiet room. Received the pleasant room 420 but soon a band rehearsed on the terrace below. Change to the opposite room 421 with a less pleasant view and in both rooms the heating...More

Dear zapomex,
Thank you for taking the time to write a review about our hotel. It is regrettable that some aspects of our hotel fell below your expectations. Allow me to apologize for any inconvenience you may have experienced with our restaurant services. I have...More

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