Integration Overview

Providing legendary customer service is not difficult. Issue resolution can be lighting fast when Service Desk team can seamlessly collaborate with the development team. System silos exist because teams work on variety of non-integrated systems and collaborate via emails, spreadsheets, or copy past data. This causes errors and reduces visibility in the process. HEAT Software adapter for ConnectALL help you break the system silos and allow teams to collaborate in real-time. HEAT Software users no longer have to switch systems to share details. Every team gets to work on the system of their choice and ConnectALL strengthens the collaboration automatically. No lack of visibility and faster response to customer problems.

Use Cases

Integrate HEAT Software and Jira Software

Help desk professionals interact with the customers and raises a support ticket in HEAT Software. ConnectALL replicates the support ticket into Jira as a bug. Development team can start debugging the issue and all development efforts are synchronized to the service ticket. Comments on each ticket are synchronized to establish seamless communication between service desk professionals and the development team.

Integrate HEAT Software and Azure DevOps Server

Help desk professionals use HEAT software to create a new feature requirement as requested from the customer. ConnectALL replicates the new feature into Azure DevOps Server as a requirement. The product team reviews the new feature requirement and adds to the development backlog. All development efforts are synchronized and service desk professionals can update the customer on the release.