Pro:
Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore.

Kontra:
JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight.

AUH

HKG

Bagus 6,0

Pro:
Main meal (Singapore noodles) was actually ok.

Kontra:
The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful.

Kontra:
Problems with our extra legroom being allocated at the check in desk as oman employ a 3rd party called option town to handle this process.
Numerous broken tv screens on the aircraft preventing passengers from watching tv.
Losing our baggage for over 2 days.
Creaking tv screens prevent passengers from sleeping.
Leaking emergency exits that cover passengers in condensation.

Pro:
Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation.
As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep.

Kontra:
I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance.
I will avoid Oman Air from now on, even if they seem to offer the best times to fly.

MUC

MCT

Bagus 7,0

Pro:
Quick boarding and disembarking. Polite crew members.

Kontra:
One bathroom was out of order so there were often long waiting times. Nor were the bathroom engagement lights working so it appeared to be vacant when it was occupied. Food and announcements were too frequent for a late night flight - only 2 hours to sleep on a 6 hour overnight flight.

Pro:
Everything really.They run the airline very smoothly and professionally from boarding to disembarking.

Kontra:
They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats.

PER

DOH

Hebat 8,0

Pro:
We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children.

Kontra:
I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding.
It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake.
A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times.

DOH

AMS

Hebat 10,0

Pro:
the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers.
Crew is top class.
Doha is a great airport too. I prefer it to Dubai.

DOH

JIB

Hebat 10,0

Pro:
The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay.

Kontra:
Food that I could eat! And poor experience with security screening of baggage and second security check by the airline.

TRV

BOM

Biasa 2,0

Kontra:
since we did not receive your confirmation message for this trip, we had to again book through Make my tripfor our journey. So, the payment had been made twice for Jet Airways TRV-BOM trip.
Could uou please check the matter and help us if we had been paid twice/
Thank you Brgds Samson Pallivathikal

LHR

BOM

Bagus 7,6

Pro:
Food was like something which is given in Jail. The crew should not be going around asking veg or chicken.

Kontra:
I did not like the salad and sweets

KTM

DEL

Hebat 9,3

Pro:
Smooth take off and landing

Kontra:
Very slow and late departure with little communication as to why

Pro:
New Muscat terminal is lovely.
service very attentive and food v. Nice.

MAN

MCT

Hebat 10,0

Pro:
Nearly all staff very professional and trying to 'be the best'. Generous with drinks.

Kontra:
Bizarre incident with FA over meal. I'm on left aisle of middle row of 3 seats. Another customer is on the other aisle. Middle seat empty. Both meal trolleys moving up aisles, ten seconds apart. FA leans over me and asks the man on the other aisle what he wants to eat and serves him. I'm busy putting netbook away so my tray table will be empty. FA
'forgets' to invite me to eat. This is an Arab airline???! In 49 years of air travel I have never seen such a thing. I sit there wondering what on earth is happening. Weeks later I'm still bewildered.

MCT

CGK

Bagus 6,6

Pro:
Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up.

Kontra:
The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates.

AUH

MCT

Oke 5,0

Pro:
Flight arrived when it should

Kontra:
the seating space is incredibly small, which made the flight uncomfortable

LHR

MCT

Oke 4,6

Pro:
I do like few thinks apart from most importance thing such as blanket..!
We have asked for blanket at night due to freezing cold the crew has replied sorry the ground staff has forgot to load the blankets to the air craft .

Kontra:
Well pilot was very nice experienced.smootj
Takeoff and landing.thank you sir!

Pro:
I do like few thinks apart from most importance thing such as blanket..!
We have asked for blanket at night due to freezing cold the crew has replied sorry the ground staff has forgot to load the blankets to the air craft .

Kontra:
Well pilot was very nice experienced.smootj
Takeoff and landing.thank you sir!

MUC

MCT

Bagus 7,0

Pro:
Quick boarding and disembarking. Polite crew members.

Kontra:
One bathroom was out of order so there were often long waiting times. Nor were the bathroom engagement lights working so it appeared to be vacant when it was occupied. Food and announcements were too frequent for a late night flight - only 2 hours to sleep on a 6 hour overnight flight.

MCT

BKK

Hebat 10,0

Pro:
Staff trying to think of what we need before they ask for it. Impressive.

Pro:
The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay.

Kontra:
No comment.

DOH

DPS

Hebat 8,0

Pro:
Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful.

Kontra:
Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines.

DOH

AMD

Bagus 6,6

Pro:
Boarding was great as well as comfort and crew. the flight was ok

Kontra:
however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :(

LHE

DOH

Oke 5,0

Pro:
Seat where comfortable and thank needed more leg space

Kontra:
Good was poor bcz going and back was same menu of choice of food.

DOH

ATQ

Oke 4,6

Pro:
Nothing much.

Kontra:
I think airplane was small in Doha to Amritsar sector . There are not too many flights

Pro:
Seats comfortable especially when plane not too crowded of course!! Blankets large and warm.

Kontra:
Staff could be a bit friendlier
Movie choice is ok but could be better
Food can be improved drastically and could be healthier options

CAI

AUH

Oke 4,0

Pro:
The crew were NOT helpful, The captain didn't inform us well about the delay

Kontra:
More communication with passengers, as well start the Entertainment screens early, NOT after take off ?? which is really strange ??

AUH

BNE

Bagus 6,3

Pro:
Crew tried to make the best of the situation.
Food

Kontra:
How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us.
Knowing that we couldn’t choose our seats when checking in initially!!!
We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together.
This makes the life of the crew so hard as it is not their fault and clearly many people were affected!!
Lastly stop using small planes for your Brisbane flights!!!!!!!
We pay good money and deserve better. This is not the first time

AUH

BOM

Bagus 6,3

Kontra:
It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight ..

AUH

LHR

Bagus 7,3

Pro:
Despite being nearly full it was comfortable. A fair choice on entertainment.
Pleasent professional crew.

Kontra:
There was a disagreement about my hand luggage. At check in it was agreed I coukd take it on board even though it was 8.9 kilos. Just before security they said no. After going back and forwards it was agreed.
No fault of the airline there were several infant children close to my seat. At times it was annoying

Pro:
Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well.

Kontra:
I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers.

Kontra:
My wife had a drunk passenger sitting next to her and the crew did nothing to stop the man from misbehaving.....what can I say to this inefficiency ??? I choose to not travel with ETIHAD ever again.

SYD

AUH

Hebat 8,3

Pro:
Aircraft, crew, comfort, ground staff.

Kontra:
Food and entertainment are average. Movies are old.

DEL

AUH

Oke 5,6

Pro:
Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well.

Kontra:
I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers.

AUH

HKG

Bagus 6,0

Pro:
Main meal (Singapore noodles) was actually ok.

Kontra:
The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful.

Kontra:
How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us.
Knowing that we couldn’t choose our seats when checking in initially!!!
We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together.
This makes the life of the crew so hard as it is not their fault and clearly many people were affected!!
Lastly stop using small planes for your Brisbane flights!!!!!!!
We pay good money and deserve better. This is not the first time