Resolution:
Hospital Stops are located at the bottom of the frame jambs and/or mullions. The integral door stops are terminates above floor line and is closed with a 45° or 90° angle to facilitate cleaning at ...

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Make sure the lock AA batteries are good. 4.8 VDC or higher.

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When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.

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Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly. See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...

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If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451

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Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message. The symbol should be a USB symbol when working with USB enable product...

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For Motor driven Chexit devices shipped from the factory after 8-24-2015, the Chexit Secure Relay Contacts( white and violet wires) change state to signal the device is not secure. Check the f...

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For Solenoid driven Chexit devices shipped from the factory prior to 8-24-2015, the following could cause the device not to provide delay egress:Measure the voltage between green and orange wires o...