How to run a trace route in Windows and Mac OS X.

If you are experiencing connection issues. Please run a trace route which will log the path between your ISP (Internet Service Provider) and our network. Below is an example of how a trace route will look.

To run a trace route please follow these steps:

1. Click on Start button and choose Run. 2. When the run window appears type cmd and choose ok. 3. When the command prompt appear type: tracert news.fastusenet.org then hit enter. 4. Please follow the steps below to paste the trace route into a support ticket.