Frequently Asked Questions (FAQs) about 1300 Numbers

1300 Numbers are inbound virtual numbers exclusively used inside the Australian telecommuncations network. When a call is placed to a 1300 number, it routes to the network who hosts the number. This network then applies the routing and typically the call is connected through to an answer point.

There are two "types" of 1300 numbers availalble. Smart numbers are numbers the ACMA have deemed to be valuable, likely because they form a word (aka phone word) or a desirable sequence of numbers. The second type are just the general 1300 numbers, which are free for anyone to activate.

There are two key differences between 1300 and 1800 numbers. 1300 numbers are the widespread "standard" for Australian business, whereas the 1800 numbers are generally associated with charities.

From a functionality point of view, 1300 and 1800 numbers are exactly the same.
From a pricing point of view, a few years ago there was a difference in owning a 1300 number vs a 1800 number - but this difference has all but erroded now.

To acquire a 1300 number, all you need to do is work through our signup process. It should take you around 5 minutes to answer all of our basic account related questions including where you want the 1300 number to connect to.

There are a few key business benefits for getting a 1300 number fo your business. First and foremost, the perception of the 1300 number can give your business a more professional appearance to your customers. Secondly, the ability to have flexible routing and portability will give your business complete control over when and how you get your inbound calls.

Yes, if you relocate suburbs or even states you can simply update the routing or answer point for your 1300 number and it will continue to function as expected. You invoices will continue to be emailed to you so the service is not locaitondependant at all.

Quality is a critical thing for any 1300 number supplier, so its to be expected there are varying level of suppliers available. Simple 1300 Numbers uses a premium and dedicated telecommunications network for all 1300 traffic. The main thing to watch out for is a too good to be believed price, because low margins will generally mean low quality.

Your call costs on the 1300 number will vary depending on the plan you select for the service. The call charges can range anywhere from 3 cents per minute to 35 cents per minute depending on the plan, type of phones and the locations of these phones.