Welcome to Bimmerfest -- The #1 Online Community for BMW related information! Please enjoy the discussion forums below and share your experiences with the 200,000 current, new and past BMW owners. The forums are broken out by car model and into other special interest sections such as BMW European Delivery and a special forum to voice your questions to the many BMW dealers on the site to assist our members!

I just took delivery of a 2011 X5 and it did not have the cargo cover. After some digging around, the dealer found out that the cargo cover only comes with the sports package - nothing to do with 3rd row seat; not standard anymore. I had cargo cover in 2008 (without sports pkg), but no longer "standard". We raised a stink about it, but to no avail.

I just took delivery of a 2011 X5 and it did not have the cargo cover. After some digging around, the dealer found out that the cargo cover only comes with the sports package - nothing to do with 3rd row seat; not standard anymore. I had cargo cover in 2008 (without sports pkg), but no longer "standard". We raised a stink about it, but to no avail.

What I find amazing is how poorly BMWNA communicates, even within their own organization. Time and time again, one cannot get a clear answer from BMW NA.

While one can argue one way or another about BMW NA's inclusion or removal of the shade, an organization has to be near the limits of incompetence to be unable to give a clear answer as to when you get it and when you don't.

Reading this thread just boggles my mind.

But I'm not surprised, after seeing this photo of BMW NA Management at a recent party:

I am about to get my 3.5D - any day now.. I will post my experience. My CA advised me that mine should come with the cover (I have it written in email), so if it does, I WILL bitch and bitch and bitch...

Yeah... ridiculous... I'm thinking it's being delivered with the car, but removed and resold to make an extra buck. Please keep us posted. I don't pick up til end of the month. where is the fine print showing this no longer comes with the car?

Yeah, I'm sure that's what they do. Only that would be theft or conversion of property and they could be held criminally libel, but I'm sure you are right.

Don't tell me they gave you a X5M instead!!! How I am gonna flip out now!!!!!!!

haha, ya just to shut me up they gave me a loaded x5m for the same price... Then I woke up.

No actually I finally got the cover included but it took over 5 weeks of back and forth with BMWNA. I documented every call, conversation, and attempt. It was quite a wild ride and I'm very unimpressed with their customer service - but my CA saved me literally, she went to bat for me and quite thankful for that.

It deserves it's own thread as it's a heck-of-a long story, I just want to have it in my hot little hands before I make a post and someone reads it and makes a call and *poof* there goes my cover

I'll be looking for a trade if anyone is interested. I currently have a beige cover ('07 3.0si) and I recently placed an order for a "d" with cinnamon brown interior. So if anyone has a black cover and looking for a beige PM me.