In response to the unprecedented economic effects of COVID-19, the Town of Sundre Council has approved a bill payment deferral program for customers who have been directly affected by the pandemic. If you are unable to continue operating your business, experiencing loss of employment or are self-isolating due to COVID-19, you may request a deferral of payment up to June 30th,2020 for your Utility bill. Monthly utility billings will continue to be distributed and overdue charges will be reflected on your account.

This deferral is only a delay of payment, not a cancellation or waiver of the utility charges.

We would encourage payments periodically to prevent large balances owing at the end of the deferral period.

To register, provide your Utility Account Number along with up to date contact information on the deferral form below. Forms can be printed from our website at www.sundre.com or have been included with your bill. Please send completed forms via e-mail to townmail@sundre.com, by fax (403) 638-2100, by mail to Sundre Town Office, Box 420, Sundre, AB. T0M 1X0, or deposit in the drop-box located outside the Town office.

There are a number of internet service providers operating in Sundre. Below are three of them, be sure to do your own research to determine if there are any others to choose from. Note that Bell and Shaw do not operate out of Sundre.

The Town of Sundre distributes and manages its Natural Gas utility. The Town began providing Natural Gas to the community in 1962, and is a member of the Federation of Alberta Gas Co-ops. This enables the Town to provide consumers with a stable and competitively priced gas supply.

Flat Rate Distribution Charge: $26.00/month

Consumption Charge: Natural Gas Cost plus $1.45/GJ

Gas System Improvement Charge: $0.21/GJ

Government of Canada – Carbon Tax on Natural Gas comes into effect January 1, 2020

The Greenhouse Gas Pollution Pricing Act Regulations (Alberta), Part 1 (SOR/2019-294), sets-out rates for all fuel types purchased in our province. Rates charged in 2020 will be applied to monthly Town of Sundre utility bills for natural gas consumption as follows:

The Town's water utility infrastructure is comprised of over 18.9 kilometers of water mains, two source wells, two reservoirs and a water treatment plant (construction completed in 2011). The water treatment plant provides safe drinking water for domestic, commercial, industrial and emergency use. The quality and quantity of Sundre's water exceeds fire-fighting demands, applicable health standards and operates under an Alberta Environment Approval. The water treatment plant is owned by the Town of Sundre and operated by Town of Sundre.

The wastewater infrastructure is comprised of over 18.1 kilometers of sewer mains, a three-cell aerated lagoon system and five lift stations. The municipality is also responsible for all lateral connections from the sewer main to the property line. The Town collects and treats an average of 1800 cubic meters a day at the lagoon.

Sundre’s Waste Collection contractor, Environmental 360, are picking up and landfilling all items in the Black (waste) and Blue (recycle) bins during this crisis. These measures are taken to protect their workers and customers from further spread of the virus due to handling of recyclables.

NOTE: Residents’ pickup schedule will remain the same.**

The waste removal & recycling program is managed by Sundre's Operations Department; however, it contracts Can Pak Environmental Inc. to provide Garbage and Compost pick-up services for the Town and to operate the Eco-site/Transfer Station and the recycling centre.

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High Water Levels Causing Unstable Banks

Please stay well back from the banks of the Red Deer River and Bearberry Creek. The high water levels have deteriorated the banks in several spots and the water is moving very fast. Banks may be very unstable. Parents, please inform your children of the dangers and remind them to stay away from the Creek and the River.