Taxes, fees & carrier charges

International travel

Fares The fare to be paid covers the cost of transporting you from the airport at the actual place of departure to the airport at the actual final destination. It is calculated in accordance with the tariff which is applicable on the day you book your ticket for the flight dates and itinerary shown on your ticket. If you alter your route, this may have an impact on the fare you pay. The fare is recalculated on the basis of the actual route taken and, if applicable, the difference subsequently charged. Your fare does not include ground transport between airports or between airports and city’s centre.

Taxes, Fees and Carrier Charges Applicable taxes, fees and carrier charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and carrier charges not included in the fare, most of which will normally be shown separately on the Ticket.

Government taxes and fees

Domestic travel The U.S. Government requires Austrian Airlines to collect the following taxes and fees in addition to our advertised fare for travel within the United States. A segment is defined as one takeoff and landing. • $3.70 per flight segment, per passenger (U.S. domestic segment tax) • $2.50 per flight segment, per passenger (September 11th security fee) • $3 to $18 per passenger (Local airports assess Passenger Facility Charges --PFCs-- this amount varies by airport) • $8.20 per flight segment, per passenger on certain segments beginning or ending in Alaska or Hawaii.

International travel The U.S. and foreign governments charge additional taxes and fees for international travel. International fares do not include government-imposed taxes/fees. Taxes and fees are subject to change at the discretion of each country’s government and may be adjusted for inflation and/or currency fluctuation. You may be required to pay taxes or fees not already collected.

Miles and more

•Taxes, surcharges and service charges

All additional costs such as taxes (e.g. airport taxes, security fees), surcharges (e.g. fuel surcharge, insurance surcharges) and service charges (e.g. rebooking fees) associated with the issue or use of an award shall be borne by the member and may be charged to the member’s credit card. Information on the amount of taxes, surcharges and any service charges may be obtained from the Miles & More Service Team.

Lap children

Infants who turn two during the journey will require their own seat, a child fare will be charged for the whole journey. On Austrian Airlines long-haul flights special baby cots are available. Please be aware that the number of seats with cots is limited. The bassinets are suitable for babies up to 14 kg and up to 83 cm in length and are provided free of charge.

Lost tickets

An airline ticket is a contractual and legal document and is therefore the responsibility of the passenger. Should the ticket be lost through unfortunate circumstances, it will be settled on a case by case basis whether a replacement document can be issued or whether it is necessary to purchase another ticket.

Lost tickets - $100.00 (per ticket)

Paper tickets

You will have received only electronic tickets for all your Austrian Airlines flights. Paper tickets are now only used as an exception.

Paper Tickets - $50.00 (per ticket)

Pets

Animals are not included in the baggage allowance, and are counted as excess baggage.

For tickets issued from June 01,2011 the Piece Concept is used. The amount charged therefore depends on the size of the cage. You will find detailed information on how excess baggage charges are calculated here:

Category

max. Dimensions

within Austria

within Europe, within 3rd countries

Intercontinental

SMALL

Pet in Cabin

up to a max. weight of 8kg

in a receptacle up to max.dimensions of 55x40x23cm

EUR 35,-USD 50,-

EUR 50,-USD 60,-

EUR 70,-USD 100,-

MEDIUM

Animal in hold

in a receptacle up to max. dimensions of 80x55x55cm

EUR 70,-USD 100,-

EUR 100,-USD 150,-

EUR 150,-USD 200,-

LARGE

Animal in hold

in a kennel exceeding 80x55x55cm

EUR 150,-USD 200,-

EUR 200,-USD 300,-

EUR 300,-USD 400,-

Ticket Service Charge / Reservation Service Fee

Purchasing your ticket When purchasing your ticket through Austrian Airlines' Customer Service Center or a travel agency certain ticket service charges may apply.

Information on Other Ticket Service Charges

The following Ticket Service Charges apply for these services:

Reservation or reissue by Austrian $ 20

Reissue for paper ticket only $ 50

Ticket Replacement (lost/stolen/damaged document) $100

Arranging a Pre-Paid Ticket (Charged per Passenger) $ 75

Refund $ 100

Excess baggage ticket issuance $ 15

Unaccompanied minors

We offer supervision service against a surcharge for children traveling alone aged between 5 and 11 years and youth between 12 and 18 years on parents' special request.

The parents or guardians will need to…

book the flight and organize any necessary travel documents (passport, visa for the destination country if necessary, travel insurance, etc.).

provide us with the names, addresses and telephone numbers of the adults bringing the child to the airport/collecting the child from the airport when making the booking. Our staff only hands over the child to the person specified by you.

pay the fare together with a supervision charge per child travelling alone and flight. Please mind that in case of code share flights the operating carrier's rule is applicable.

fill in the Handling Advice form, print four copies and sign them.

please meet us directly at the Check-in counter. In Vienna we offer a "special assistance" counter in Terminal 1 for this purpose.

Please observe, that the accompanying person is required to remain at the airport until the child's flight has actually taken off!

The child...

receives at time of check-in a small travel pouch (UM bag) for all essential documents and is taken into our custody. will be accompanied by our ground staff to the aircraft and will be handed over to our flight crew.

is in custody of our flight attendants on board during the entire flight.

is met by our ground staff upon de-boarding and is handed over to the designated person as stated on the Handling Advice. The person must prove his/her identity.

Charge per child travelling alone for tickets issued as of 1. September 2012

Following charges will be levied per child and per flight:

Per Flight

Charge

Domestic (within Austria)

EUR 40,- / USD/CAD 60,-

Europe

EUR 40,- / USD/CAD 60,-

Intercontinental

EUR 80,- / USD/CAD 120,-

Examples:If your child is travelling from Vienna to London (flight within Europe) we charge EUR 40,-.If your child is travelling from Graz via Vienna to London we charge EUR 80,- for these 2 flights.

Different rates may be applicable on other carriers.

It is not possible to book a flight for children travelling alone online. Please contact our Customer Service Center at +43 (0) 5 1766 1000.