Tailor made customisation

Laboratory specific customisation of the standard modules is quoted for separately per functional specification and includes interfacing downstream legacy and/or accounting systems or upstream interfaces with analysis instruments

User and Technical Support

Email, dial-in, phone and on-site support on pre-paid support buckets. Labs use it only where the need arises and don't lose hours that they
would've paid for on fixed monthly contracts that do not take diminishing demand into account as in-house
skills grow. It depends on in-house skills levels, but many labs become self-sufficient within months. See Support Packages

Bika employs an on-line issue tracker for labs to log, escalate and track the progress of issues. Bika Clients access the tracking system, log and assign issues for high and immediate issue awareness project-wide and often sees early resolution from collective experience

Community tracker Bika users not making use of our commercial support services, may log issues to be resolved by community members and our technical staff when available. The Bika Help Centre provides a wealth of support material such as manuals, and installation guides, How-to documentation, demonstration videos and linked web resources