CallMiner’s President and CEO Terry Leahy said, “TMC’s recognition of
CallMiner Eureka affirms our leadership position in the speech analytics
industry. Our fundamental belief is that an automated and accurate
method of discovery for the millions of hours of recorded customer
interactions is a transformational enabler of customer intelligence.”

Leahy added, “Since CallMiner’s formation, and from the release of our
first product in 2005 to the present, no other company in the speech
analytics space has been able to replicate our success. We continue to
give our customers unique insight into the treasure trove of business
intelligence collected every day in contact centers.”

“I am pleased to honor CallMiner for its hard work and success.
CallMiner Eurekahas demonstrated excellence in contact center
technologies as well as providing ROI for the companies that use them,”
said Rich
Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions
magazine has been honoring innovative companies for their contributions
in advancing technologies and application refinements,” he added.

“CallMiner has established itself as the most data rich and scalable
enterprise speech analytics product on the market,” said Scott Kendrick,
CallMiner’s vice president product. “With this latest release,
CallMiner’s focus has been to significantly simplify the user experience
in extracting and discovering intelligence and value from the data
trapped inside customer interactions. Streamlining the workflow and
simplification are huge. It means our customers will see opportunities
faster and be able to react or respond in near real time.”

The 12th Annual Product of the Year Awards winners
are featured in the January 2010 issue of Customer Interaction
Solutions magazine, www.cismag.com.
For more information about the Customer Interaction Solutions’
2009 Product of the Year Awards or any of the TMC media properties,
please visit www.tmcnet.com.

About CallMiner

CallMiner is the leader in enterprise speech analytics. CallMiner Eureka!®
enables organizations to hear and act on the voice of their customers as
captured in contact center conversations. Eureka speech
analytics automates the overwhelming process of extracting information
from customer calls uncovering consistent and reliable information about
customer demands, market trends, how well agents are meeting their
service needs and more. This timely business intelligence can be
leveraged by enterprises to improve customer service and sales, reduce
the cost of service delivery, and identify areas for process
improvements. CallMiner's customers realize improved customer retention,
higher first call resolution, greater agent and supervisor productivity
and lower quality assurance costs. For more information on speech
analytics, please contact CallMiner at (239) 689-6463 or visit www.callminer.com.

About Customer Interaction Solutions

Since 1982, Customer
Interaction Solutions (CIS) magazine has been the voice of the
call/contact center, CRM and teleservices industries. CIS
magazine has helped the industry germinate, grow, mature and prosper,
and has served as the leading publication in helping these industries
that have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge original
editorial, industry voices, in-depth lab reviews and the recognition of
the innovative leaders in management and technology through our highly
valued awards, Customer Interaction Solutions strives to continue
to be the publication that holds the quality bar high for the industry.
Please visit www.cismag.com
for more information.

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