Well at their request I sent the tent back to Hilleberg(Redmond Washington) for them to take a look at.

During my initial correspondence with Petra Hilleberg she informed me that she was going to be doing some travelling and would be out of the office for a bit. She would get on it as soon as she got back.

This wasn't a big deal being I really wasn't going to be using the tent anytime soon other than for a warm weather test in the backyard for review purposes(ventilation.)

Well low and behold there were sewing errors in the corners of the tent(per the letter from Petra.)

So they replaced the tent with a brand new one.

I gotta say I am impressed on how this was dealt with and how it was handled in a timely manner.

Kudos to Petra and everyone at Hilleberg. You have a customer for life.

2 other things I would like to add.

I received another copy of the 2012 catalog and this one has a sample of the Kerlon 1000 fabric which is used on their 3 season tents(pretty strong stuff.) The previous version of the catalog I received didn't have that sample.

@Rick you mentioned "you have a customer for life". More companies should pay heed to this way of thinking. More often than I'd care to think about, I've found myself thinking "you've LOST a customer for life" based on how a particular company has treated me.

Most companies don't seem to care that many of us have (possibly) decades of life ahead of us (implying lots of spending$$$). If they treat us right, we'll spend that $$$ with them. If they don't, we'll take our $$$ elsewhere.

It's great that Hilleberg is an exception to this pattern. Your experience with them, I'm sure, in addition to making you a "customer for life", will favorably impact others considering spending their hard-earned $$$ on their products.

Ya know; they could have just given me a brand new inner or outer tent(not sure where the mistake was made in the stitching)and I probably would have been okay with that. I really like this lil bomb shelter alot.

I just wanted the problem fixed.

I believe this is the approach alot of companies would have taken.

But Hille went a step further and sent me a brand new complete tent(poles, stakes, etc.)w/all paperwork and tags attached.

I am majorly impressed with this.

I just wanted to share my experience so others know that if you purchase one of their products and if ya happen to run into a problem they will definitely stand behind their product and do whatever they can to make it right.