what occurred and when, with dates and times if possible and who was involved

what you would like to happen as a result of sharing your feedback.

If you wish to be contacted about your feedback, please provide your contact details.

Share your experience on Patient Opinion

Patient Opinion (external site) is a social media platform where you can provide feedback about your experience, or the experience of someone you know, with one of our hospitals or our health service.

Anyone can use Patient Opinion – it is available to all consumers.

By sharing your story on Patient Opinion we:

listen and respond in ‘real time’ to your experiences

use the feedback to improve the quality of our services

strengthen relationships with our patients, their families, carers, staff and the community.

The South Metropolitan Health Service (SMHS) is notified when a consumer comments about our hospitals or health services and our senior staff then respond to patient stories on behalf of the health service.

Compliments and complaints

Compliments or suggestions

If you would like to pass on your thanks to the staff who cared for you, or if you have any suggestions on how we can improve, please let us know.

Concerns or complaints

If you are unhappy with our service, please let us know.

We will contact you to let you know we have received your complaint.

Formal complaints will be investigated within 30 working days in accordance with the WA Health Complaints Management Policy. If there are delays, we will let you know.

You will be given the name and contact details of a person to speak to during the process.

You will be informed of the outcome, either by letter or telephone, unless indicated otherwise. You can then respond or ask for further information if you wish.

Your complaint will not be included in your medical record and is confidential.