Recently you may have experienced dropped calls or choppy connections when reaching out to our support center. Today you might be getting through, but are waiting longer than normal to talk with us through chat, email or phone. We are working closely with our phone service provider to get this issue resolved as soon as possible and appreciate your patience. We pride ourselves on quick response times, so this experience is very trying on us, but know that it is a far greater inconvenience to you.

According to Dr. Gary Chapman, in The Five Languages of Apology, we could express our regret in one of five ways. Today, you are getting them all.

Expressing Regret: “I’m sorry.” – We apologize for the frustration you are currently experiencing when trying to reach us to get answers or address issues. We are sorry.

Accepting Responsibility: “I was wrong.” – Although it is our phone provider that is having technical difficulties with some of its hardware, it is still our issue to own. Rest assured, we are working diligently with our provider to restore our phone system as quickly as possible.

Making Restitution: “What can I do to make it right?” – Our support team is still available through email at support@icontact.com or through our Live Chat system. If you would like to contact us through one of those channels, please do! We want to help you with any issues or questions that you have.

Genuinely Repenting: “I’ll try not to do it again.” – As a result of this, we are looking at different ways of providing you phone support in the future.

Requesting Forgiveness: “Will you please forgive me?” – Is there really anything more that we can say? Please?

We will be providing updates via this blog, Twitter (@iContact), Facebook (www.facebook.com/iContact), and in our application as we work to resolve the issue with our phone provider. We want to keep you up to date as much as possible. Again, we apologize for the inconvenience and thank you for your patience. And thank you for being an iContact customer.

Read the latest from our blog

Just like starting a new workout regimen, implementing an effective email marketing strategy requires healthy, daily habits. This not only establishes a routine to keep you on track, but it also ensures your campaigns are always optimized for success. Not sure where to start? No worries. I’ve put together seven MORE…

Despite the fact that many of us parents have loved having the kids around over the long summer break, you’ll forgive us if we raise a cheeky glass of wine in celebration of their return to school. And parents aren’t the only ones who are celebrating. “Back to School” represents MORE…

Segmentation doesn’t just deliver the right message to the right people; it also can improve your open and click rates, and even drive your overall email ROI. But how exactly can you segment your subscribers, as well as increase engagement, to take advantage of these benefits? Start by segmenting your MORE…