If you have bought F-Secure TOTAL from a retail store and have the box
code available, you can upgrade your current SAFE subscription to TOTAL in the
following two cases:
You are using a trial
version of F-Secure SAFE and want to upgrade it directly to F-Secure TOTAL.
You are currently using
F-Secure SAFE which you bought from a retail store and activated/renewed the
subscription with the box code, and now you want to upgrade to F-Secure TOTAL.
To upgrade from F-Secure SAFE to F-Secure TOTAL with a box code:
Log in to
My F-Secure with your account
username and password.
On the
My F-Secure page, on the top navigation bar,
click on
Orders and Payments.
Under
Orders and Payments, click
Enter a code.
The
Renew with a code window opens.
Type in your subscription code (on the F-Secure box or card), and
click
Continue.
Verify the subscription details and if they are correct, click
Accept.
Your SAFE subscription has now been upgraded to F-Secure TOTAL.
Related information
Upgrading from F-Secure SAFE to F-Secure TOTAL with a
subscription bought from our eStore
... View more

Symptoms
Starting from Freedome version 2.7.1, Freedome has been unable to
connect to any of the locations. This seems to happen more on WiFi networks
than with mobile data.
Diagnosis
Freedome started to use IKEv2 protocol with version 2.7.1 on devices
running iOS 10 or later. This is an updated version of the earlier IKEv1
protocol.
Some older routers, modems and firewalls may not support IKEv2
protocol, or they may have been configured not to pass IKEv2 protocol through.
If you're experiencing this problem, please check your router, modem and
firewall configuration to see if that could explain the issue.
Solution
Starting from Freedome version 2.7.2, you can also switch back to
IKEv1 protocol in case you can't use IKEv2 in your network.
You can switch back to IKEv1 by opening the
Freedome menu, then
Settings, and turning off the "Use IKEv2"
option.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French.
SENSE currently supports a
number of networking settings. More advanced networking settings will be added
in coming firmware releases.
Due to restrictions by radio
frequency regulations, firmware customization will not be available. In
addition, F-Secure cannot guarantee the software security and functionality of
automatic firmware updates. Hence, full firmware customization will not be
supported.
... View more

You may have noticed recent
changes in our F-Secure Search web service. This is due to the discontinuation
of the service. This means that when you access the
F-Secure Search
site, you are automatically redirected to Google Search.
With this change, please keep
the following in mind:
If you have F-Secure SAFE
installed, SAFE will protect you in any browser with Browsing Protection
installed, and will continue to categorize the search results giving a safety
rating.
If you have the Search
toolbar installed with SAFE, the Search toolbar will be removed with the next
SAFE update.
If you have F-Secure Search
set as either your default search provider or your home page, reset your
browser settings to set a new home page or default search provider.
To change your Chrome browser
settings, refer directly to the following articles by Google:
Set
your default search engine and
Set
your homepage and start-up page.
To change your Firefox browser
settings, refer directly to the following articles by Mozilla:
Add
or remove a search engine in Firefox and
How
to set the home page.
Related information
How do I enable
the browsing protection extension for Firefox on a Windows computer?
How do I enable
the browsing protection extension for Chrome on a Windows computer?
How do I
install the browsing protection extension for Safari?
How do I
install the browsing protection extension for Firefox on a Mac computer?
How do I
install the browsing protection extension for Chrome on a Mac computer?
What do the
safety ratings in web search results mean?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Japanese.
A device
restart can help in resolving network issues such as poor signal and slow
Internet speeds. To perform a device restart you can either:
Unplug the power cord and
plug it in again; or
Press the reset button
once.
Related information
What do the
SENSE router display symbols mean?
How do I perform
a soft reset on F-Secure SENSE?
How do I perform
a factory reset on F-Secure SENSE?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Japanese.
A soft
reset erases your settings but keeps your firmware version as is. You will need
to reconnect your devices to the SENSE network.
To reset the SENSE router:
While it is powered up,
press and hold the
Reset button at the
back of the router for 15 seconds.
When you release the
Reset button, "rst" appears on the
SENSE router display and the device restarts.
You also need to delete
the data from the SENSE app by following these steps:
Android:
Go to your device
system
Settings > Apps > F-Secure
SENSE.
Select
Storage > Clear
data.
iOS
Navigate to your
device system
Settings > F-Secure
SENSE.
Select
Clear data.
Related information
How do I
perform a factory reset on F-Secure SENSE?
How to recover
from problems with F-Secure SENSE?
How do I
restart F-Secure SENSE?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Japanese.
A factory
(or hard) reset brings your F-Secure SENSE back to factory settings, the same
state as when the device was first turned on. All your settings and firmware
version are erased and restored to factory default values. You will need to
reconnect your devices to the SENSE network.
Follow
these steps if performing a normal reset on the router has not helped:
Unplug the power cable
from the F-Secure SENSE router.
Press and hold down the
Reset button at the
back of the router.
While holding down the
Reset button, plug the power cable back into the router.
Keep holding the Reset
button until the letters "FF" appear on the
SENSE router display.
This
initiates the factory reset, which can take a few minutes. The device restarts
once the reset is done.
Related information
How do I
perform a soft reset on F-Secure SENSE?
How to recover
from problems with F-Secure SENSE?
How do I
restart F-Secure SENSE?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Japanese.
Note: This article is valid for you only if you
are using the standalone version of F-Secure SENSE (not part of the
F-Secure TOTAL package).
F-Secure SENSE uses a
three-layer protection system consisting of the SENSE router, the SENSE app,
and the F-Secure Security Cloud. The F-Secure SENSE app provides extra security
features to protect your devices both at home and on the go.
If you have
other F-Secure products installed and have purchased SENSE or are thinking of
purchasing SENSE, please consult this guidance on their compatibility with the
SENSE app.
Note: At present, the SENSE
app is
only available in
English.
F-Secure SAFE &
SENSE
For
Windows PC and Mac
users of SAFE, keep F-Secure SAFE installed. On your Windows PC and Mac, you do
not need to install the SENSE app. The SENSE app and SAFE both give you
comprehensive protection against online threats, but SAFE contains a few extra
features such as additional family protection.
For
Android users of
SAFE, you only have to install the SENSE app if you wish to use that device to
set up and manage your SENSE network. If you only wish to protect that device,
you do not need to install SENSE, and can keep using the SAFE app for
protection.
For
iOS (iPhone and
iPad) users of SAFE, you only have to install the SENSE app if you wish to use
that device to set up and manage your SENSE network. If you only wish to
protect that device, you do not need to install SENSE, and can keep using the
SAFE app for protection.
F-Secure INTERNET
SECURITY & SENSE
F-Secure SENSE provides the
same security features as INTERNET SECURITY. Therefore, we recommend you do the
following:
Keep using F-Secure
INTERNET SECURITY until your subscription ends, but do not renew it.
Once your subscription
ends, uninstall INTERNET SECURITY.
With your Windows PC
connected to the SENSE router, navigate your web browser to
http://sense.router
Follow the instructions to
install the SENSE app.
Note: During the time
between uninstalling INTERNET SECURITY and installing the SENSE app, we advise
you to browse the web with caution, as your computer may be vulnerable to
threats.
F-Secure FREEDOME VPN
& SENSE
You can continue using
FREEDOME alongside the SENSE app to protect your privacy on all supported
devices.
Note: Android users must
turn FREEDOME off momentarily during setup while pairing their device with the
SENSE router, and when you want to access the SENSE app. Alternatively, Android
users can whitelist their SENSE WiFi network by adding it to the FREEDOME
Trusted Wi-Fi networks.
F-Secure TOTAL &
SENSE
If you have purchased
F-Secure TOTAL, you can continue using SAFE and FREEDOME.
Please also refer to the SAFE
and FREEDOME sections above for more details.
Note: If you already have SENSE in use and buy F-Secure TOTAL, we can
connect your SENSE subscription to your TOTAL home protection. To do this,
please contact
F-Secure Customer Support, and provide us with your
SENSE serial number. See also the following article:
I already have SENSE. Can I add it to my TOTAL
subscription?
Related information
What are the
current security features for F-Secure SENSE?
What platforms
does the F-Secure SENSE app currently run on?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Our Windows Vista support for
F-Secure SAFE and F-Secure Internet Security is coming to an end on
30th June 2017, after
providing an extended period of support for the operating system. Microsoft
will end its support for Windows Vista in April 2017.
What does end of
support mean?
End of support means that if
our home security product is installed on a Windows Vista operating system, we
cannot guarantee the protection on that computer, as your computer will no
longer receive the necessary security updates and may be more open to security
vulnerabilities as a result.
What should I
do?
To stay safe, we highly
recommend that you upgrade your computer operating system to Windows versions
that receive security updates from Microsoft. The most recent operating system
version always provides the best protection technologies and is fully
maintained by the vendor, receiving timely security updates and improvements.
What happens to my
software after end of support?
If you have a valid license
for our product and you upgrade your computer operating system, your existing
license will still be valid for the supported platforms.
Note: To check the system
requirements for our home security products, please take a look at these
articles:
What are the system requirements for F-Secure
SAFE?
What
are the system requirements for F-Secure Internet Security?
These important issues,
however, do affect the home security product you have in use after end of
Windows Vista support for F-Secure SAFE and Internet Security:
The home security product
on your Windows Vista computer no longer receives important security updates,
and your computer may be vulnerable to harmful viruses and other malware.
If you currently have our
home security product installed on your Windows Vista computer and your license
expires, we strongly recommend that you no longer update your license, as we
cannot guarantee the continued functionality of the product on this operating
system.
If you reinstall our home
security product on a Windows Vista operating system, our product will
discontinue to work, as the latest versions of our home security products are
no longer compatible with Windows Vista.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
If you
think that you no longer need your My F-Secure account, you can request to
permanently delete the account by contacting our Customer Support team either
on
chat or by giving us a
call.
Related information
What is My
F-Secure?
What is
F-Secure SAFE?
... View more

This article in other languages: Finnish, Swedish, Danish, German, French, Japanese.
FREEDOME
always includes a free 5-day trial for first-time users. Once your trial period
expires, you can choose one of the several subscription options.
Multi-platform,
multi-device subscriptions
You can purchase a FREEDOME
subscription on our web site, where we offer several different subscription
options to cover all your devices from mobile devices to laptops and desktops.
Multi-platform subscriptions are available in groups of 3, 5, and 7 devices,
and each subscription is valid for 12 months.
When your payment is
confirmed, you receive a subscription code that you need to enter in the app's
subscription view on each device. Your subscription is then activated on all
your devices covered by the subscription.
We are happy to offer a 30-day
money back guarantee for all purchases made on the F-Secure web site.
App store
subscriptions
FREEDOMEe in-app purchases
allow you to subscribe to various services via the app stores. App store
subscriptions are limited to one operating system, but are valid on all your
devices connected to the same user account, for example your Google Play
account or Apple ID. The app stores give you flexibility in changing your
subscription options, for example between either fixed-term or auto-renewable.
To cover both iOS and Android,
you need to make separate subscriptions in the respective app stores. The
pricing of the app store subscriptions is optimized for use on a single
platform.
Upgrading to a
multi-platform subscription
If you have a valid,
auto-renewable app store subscription and want to upgrade to a multi-platform
subscription, read the following app store-specific instructions on how to
cancel a subscription:
Apple App Store
Google Play Store
Note: Even though the
subscription is cancelled, the auto-renewable app store subscription remains
valid until the end of the original subscription period. You will not be able
to activate your multi-platform subscription code yet. Once the subscription
expires, FREEDOME notifies you, and you can enter your personal subscription
code that you received from the F-Secure eStore provider.
For more information about
FREEDOME subscriptions, visit
here.
Related information
Grace periods
with FREEDOME subscriptions
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian.
Follow these instructions to buy F-Secure TOTAL
from our estore and get set up with an account.
Buy the product
Go to our
website.
Click the
Buy now button.
The shopping cart opens.
On the
Your
cart page, select:
The license
period;
The number of
devices (licenses); and,
If you'd like to
use automatic renewal.
Note: With
auto-renewals, the next renewal is done automatically when your subscription
ends. You can cancel the automatic renewal anytime before the next renewal
date.
Click
Checkout.
The order information page opens.
On the
Order
Information page, fill in the following:
If not prefilled,
enter your personal information;
Tick the box if
you are a business;
Add your
ZIP/Postal code;
Select your
preferred payment method and fill in the necessary details.
Click
Continue.
On the
Confirm
order page, check your order details, and click
Buy
now.
Your order is processed and your order reference number
appears on the
Done page.
Once your purchase is complete, click
Create
an account for My F-Secure. The account creation page is displayed.
Note: You can also
create the account via the link in the order confirmation email.
Create your My F-Secure
account
Fill in your name and email address in the relevant fields.
Make sure you enter your email address correctly, as it
will be used as part of your login credentials.
Create a password.
Note: Make sure that you enter your account password correctly. To
check there are no typos in your password, tick
Show password.
Tick the
Send me the latest news, tips, and special
offers box, if unticked, to receive updates from F-Secure.
Click
Create account.
You are redirected to the
My F-Secure main page.
Check your email inbox:
In the
Please confirm your email address email,
click on
Confirm to ensure you receive updates
from F-Secure; and,
In the
Activate your F-Secure account now
email, click on the link to confirm your email address for your account.
Your account is confirmed and created.
You will receive a welcome email with
instructions for installing F-Secure SAFE and F-Secure FREEDOME.
Note: Both products need to be
installed separately.
If you want to install F-Secure SAFE
immediately, on the main page of your
My
F-Secure account, click
Add
device.
If you have any payment or
order-related inquiries, feel free to contact
cleverbridge Customer
Support.
Related information
How do I install
F-Secure SAFE on my PC?
How do I
install F-Secure SAFE on my Mac?
How do I
install F-Secure SAFE on my Android device?
How do I install
F-Secure SAFE on my iPhone and iPad?
How do I
install FREEDOME for Windows?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Symptoms
My
F-Secure SAFE (or F-Secure TOTAL) licenses are soon to expire, but when I log
in to My F-Secure, I don't see how I can renew my licenses.
Diagnosis
The
Renew
now button has not yet become visible in your My F-Secure account.
Solution
With renewals, the
Renew
now button only becomes visible in My F-Secure either:
45 days before license
expiry, if you purchased the product online; or
30 days before license
expiry, if you bought the product from a retail store and have a code.
Once the
Renew
now button appears, log in to your
My
F-Secure account and renew your licenses.
Related information
How do I renew
my F-Secure SAFE subscription?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Symptoms
You are unable to access My
F-Secure using the mobile authentication app installed on your mobile device;
for example, you have lost your phone or your phone is broken.
Diagnosis
You have
enabled two-step authentication for My F-Secure. However, as you are unable to
access your mobile phone, you cannot create the authentication code with the
mobile authentication app on your mobile device.
Solution
Log in to My F-Secure using
the recovery codes you created when setting up two-step authentication for My
F-Secure.
Note: If you have set up
two-step authentication for My F-Secure, the recovery codes are the back-up
access to your account. If you do not have these recovery codes, you will be
unable to access your account.
Related information
How do I access
and download the two-step verification recovery codes for my F-Secure account?
What is
two-step verification for My F-Secure?
... View more

The browsing protection features need a browser extension to work properly. To install the browser extension on Safari: Click on the product icon in the menu bar. Click Preferences. Make sure that the Browsing protection tab is open. Click Install browser extension. The Browsing protection installation window opens. From the Choose your browser drop-down, select Safari and click Install now. The *.safariextz file is downloaded to your downloads folder. Double-click the file and follow the instructions shown on the screen. To confirm the installation of the extension, click Trust. Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when you make a web search, the search result ratings will be shown to you to help you avoid harmful sites.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Once you have installed F-Secure SAFE on your
computer, and you open up your browser for the first time, activate the
Browsing Protection extension (add-on) as follows:
Open Firefox, and click the menu button in the top right corner of
your browser, then select
Add-ons.
In
Extensions, scroll to Browsing Protection by
F-Secure and click
Enable.
Browsing Protection by
F-Secure is now enabled.
Related information
What is Browsing Protection?
... View more

The browsing protection features need a browser extension to work properly. To install the browser extension on Firefox: Click on the product icon in the menu bar. Click Preferences. Make sure that the Browsing protection tab is open. Click Install browser extension. The Browsing protection installation window opens. From the Choose your browser drop-down, select Firefox and click Install now. To complete the installation, click Restart to restart Firefox. On the Install Add-on page, click first Allow this installation and then click Continue. You have successfully installed the browsing protection extension for this browser. Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when you make a web search, the search result ratings will be shown to you to help you avoid harmful sites.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Once you have installed F-Secure SAFE on your
computer, and you open up your browser for the first time, activate the
Browsing Protection extension (add-on) as follows:
If you see a notification
in the upper-right corner of the browser, click
Enable extension.
You can also enable the
browser extension in the following way:
Open Chrome, and click
on the 3 dots in the top right of your browser.
Go to
More
tools > Extensions.
Scroll to Browsing
Protection by F-Secure, and select
Enable.
Browsing Protection by
F-Secure is now enabled.
Related information
What is Browsing Protection?
Browsing Protection does not install in Chrome after a SAFE
installation in Windows
... View more

Click on the product icon in the menu bar. Click Preferences. Make sure that the Browsing protection tab is open. Click Install browser extension. The Browsing protection installation window opens. From the Choose your browser drop-down, select Chrome and click Install now. The Browsing protection by F-Secure page is displayed. Click Add to Chrome and then Add extension. Once the installation of the browsing protection extension is completed, the browsing protection protects you against harmful web sites. Also, when you make a web search, the search result ratings will be shown to you to help you avoid harmful sites.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Log in to
My F-Secure with your account
username and password.
Once logged in, click
Account
settings, then
F-Secure
account settings.
Next to the
2-Step
Verification status, click
Change.
Do one of the following:
Click
View
current recovery codes to view the codes in your web browser.
Click
Download
recovery code as as a text file. The codes are downloaded on your
computer as a
.txt file. Go to your
Downloads folder,
and save your codes in a safe place.
Click
Generate new recovery
codes > Generate
to create a new set of recovery codes.
Note: When you generate
new recovery codes, the previously generated codes will no longer work.
Remember to save the new codes.
After setting up the two-step
verification for your My F-Secure account, remember to save the recovery codes.
The recovery codes are an important safeguard so that you can access your My
F-Secure account if, for some reason, you are unable to access the mobile
authentication app.
Important:
Keep the codes safe and make sure that only
you can access them. You
can only use each code once and in the order that they are listed.
Related information
What is
two-step verification for My F-Secure?
I have two-step
authentication set up for My F-Secure, but am unable to log in. What should I
do?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Before you set up two-step
verification for your My F-Secure account:
Install an authentication
app, such as Google Authenticator or Duo Mobile on your mobile device.
Make sure your mobile
device can read QR codes.
We
recommend that you use either a PC or Mac to set up this feature.
Log in to
My F-Secure with your account
username and password.
Once logged in, click
Account
settings, then
F-Secure
account settings.
Next to the
2-Step
Verification status, click
Change.
Click on
Set
up.
Link your
My
F-Secure account to the mobile authentication app.
Open up the app on
your mobile device.
Scan the QR code on
the screen or enter a security code in the app manually. You can find the
security code by clicking on
Show
code.
Generate a code using
the authentication app, and enter it in the empty field.
Click
Turn
on.
You have now set up
two-step authentication for your
My F-Secure
account.
Important: Save
the recovery codes in case you cannot access the mobile authentication app to
generate the codes.
Related information
What is
two-step verification for My F-Secure?
How do I access
and download the two-step verification recovery codes for my F-Secure account?
I have two-step
authentication set up for My F-Secure, but am unable to log in. What should I
do?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Two-step
verification is a feature that adds an extra layer of security to your My
F-Secure account. This additional layer makes sure that no one can log in as
you, even if that person has discovered your password.
When you or anyone else tries
to log in to your account, two-step verification asks you for the two things
that only you know and have: your password and a unique security code. The
security code you need is generated using authentication software, such as
Google Authenticator or Duo Mobile, which you can install on your mobile
device.
When two-step verification is
enabled, a security code is needed every time you log in. The mobile app
provides this security code. In the two-step verification feature in your My
F-Secure account, there is also a set of recovery codes that you can save
separately. These codes ensure that you can access your account without the
authentication app; for example, in the unfortunate event you lose the mobile
device that generates the security code.
Note: Remember to keep these
codes safe and make sure that only
you can access them. You
can only use each code once and in the order that they are listed.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian, Japanese, Dutch, Polish.
Yes, as long as you have a supported
version of F-Secure SAFE, Internet Security, or Antivirus for PC, the security
products should continue to work on Windows 10. The product versions supported
are clients 12.1 or newer.
For existing users, the latest
version is provided automatically via the daily automatic updates and is taken
into use without requiring any user actions.
If you wish to do a fresh
Windows 10 installation, you can download the latest installer from your
F-Secure security product provider's website.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian.
In your web browser,
enter the
web
address on the box.
Create your My F-Secure
account
Fill in your name and email address in the relevant fields.
Make sure you enter your email address correctly, as it
will be used as part of your login credentials.
Create a password.
Note: Make sure that you enter your account password correctly. To
check there are no typos in your password, tick
Show password.
Tick the
Send me the latest news, tips, and special
offers box, if unticked, to receive updates from F-Secure.
Click
Create account.
You are redirected to the
My F-Secure main page.
Check your email inbox:
In the
Please confirm your email address email,
click on
Confirm to ensure you receive updates
from F-Secure; and,
In the
Activate your F-Secure account now
email, click on the link to confirm your email address for your account.
Your account is confirmed and created.
In your
My
F-Secure account, enter the voucher code from the box in the
Redeem
your subscription code window.
Click on
Redeem
code.
You will receive a welcome email with
instructions for installing F-Secure SAFE and F-Secure FREEDOME.
Note: Both products need to be
installed separately.
If you want to install F-Secure SAFE
immediately, on the main page of your
My
F-Secure account, click
Add
device.
Related information
How do I take
F-Secure FREEDOME into use if I have a subscription for F-Secure TOTAL?
How do I install
F-Secure SAFE on my PC?
How do I
install F-Secure SAFE on my Mac?
How do I
install F-Secure SAFE on my Android device?
How do I install
F-Secure SAFE on my iPhone and iPad?
How do I
install FREEDOME for Windows?
... View more

With an F-Secure TOTAL subscription, take FREEDOME into use as follows:
Log in to My F-Secure on the device you want to you use FREEDOME on.
Select the FREEDOME VPN tab.
Select Install FREEDOME now. This downloads the installation file, or guides you to the respective app store.
Install FREEDOME by following the prompts.
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian.
Go to our
website.
Click on
Try for
free.
Create a My F-Secure account:
Fill in your name and email address in the relevant fields.
Make sure you enter your email address correctly, as
it will be used as part of your login credentials.
Create a password.
Note: Make sure that you enter your account password correctly.
To check there are no typos in your password, tick
Show password.
Tick the
Send me the latest news, tips, and special
offers box, if unticked, to receive updates from F-Secure.
Click
Create account.
You are redirected to the
My F-Secure main page.
Check your email inbox:
In the
Please confirm your email address
email, click on
Confirm to ensure you receive
updates from F-Secure; and,
In the
Activate your F-Secure account now
email, click on the link to confirm your email address for your account.
Your account is confirmed and created.
Once you
have created your
My
F-Secure account, you are signed up for the 30 day trial.
You will receive a welcome email with
instructions for installing F-Secure SAFE and F-Secure FREEDOME.
Note: Both products need to be
installed separately.
If you want to install F-Secure SAFE
immediately, on the main page of your
My
F-Secure account, click
Add
device.
Related information
How do I take
F-Secure FREEDOME into use if I have a subscription for F-Secure TOTAL?
How do I install
F-Secure SAFE on my PC?
How do I
install F-Secure SAFE on my Mac?
How do I
install F-Secure SAFE on my Android device?
How do I install
F-Secure SAFE on my iPhone and iPad?
How do I
install FREEDOME for Windows?
How do I
convert my F-Secure TOTAL trial to a paid subscription?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian.
After a trial, follow these instructions to
convert F-Secure TOTAL to a paid subscription.
Log in to
My F-Secure with your account
username and password.
Click the
Buy now button.
The shopping cart opens.
On the
Your
cart page, select:
The license
period;
The number of
devices (licenses); and,
If you'd like to
use automatic renewal.
Note: With
auto-renewals, the next renewal is done automatically when your subscription
ends. You can cancel the automatic renewal anytime before the next renewal
date.
Click
Checkout.
The order information page opens.
On the
Order
Information page, fill in the following:
If not prefilled,
enter your personal information;
Tick the box if
you are a business;
Add your
ZIP/Postal code;
Select your
preferred payment method and fill in the necessary details.
Click
Continue.
On the
Confirm
order page, check your order details, and click
Buy
now.
Your order is processed and your order reference number
appears on the
Done page.
On the
Done page, click
Back to
My F-Secure to complete the purchase process and to go back to your
account.
In your
My
F-Secure account, click
OK in the
Thank
you! window.
Your
subscription is renewed.
An email from
cleverbridge is also
sent to you with your invoice.
If you have any payment or
order-related inquiries, feel free to contact
cleverbridge Customer
Support.
Related information
How do I install
F-Secure SAFE on my PC?
How do I
install F-Secure SAFE on my Mac?
How do I
install F-Secure SAFE on my Android device?
How do I install
F-Secure SAFE on my iPhone and iPad?
How do I
install FREEDOME for Windows?
... View more

This article in other languages: Finnish, Swedish, Danish, Norwegian, German, French, Italian.
You can buy F-Secure TOTAL:
From
our
website that takes you to our
eStore; OR
In selected markets from
authorized F-Secure resellers as a box product or an electronic license code.
Note: At the moment, the
availability in retail stores is limited.
... View more