CICTotal Manager Software

CICTotal Manager is a property management solution that offers management tools for rental properties including multi-family housing, commercial buildings, affordable housing and portfolios with a mixture of clients. This cloud-based system is accessible from anywhere, allowing users to manage properties in the office or on the go and see updated statistics on their business in real time.

CICTotal Manager is SSL encrypted to ensure data is as secure as possible. Residents’ information is kept private when applying online or using the tenant portal. Residents are automatically billed based on customized rules, and payment and late fees are collected online. The property management tool allows users to schedule and track maintenance tasks and communicate directly with residents through the tenant portal.

Tenant screening is made possible through the built-in screening tool. Through the ‘apply online’ feature, users can check applicants’ credit, credit score, criminal history and eviction record. The system includes video tutorials, monthly product updates and support from the tech team.

After reviewing 3 property management software companies. We went with CIC hands down!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product that does what you need and many of the things you didn't know you needed.

Pros

Functional and easy to use. It does everything that we need and more. The price point is right for the number of properties that we manage. In addition to when we scale up there is plenty of room for growth at a reasonable price.

Cons

I have not found much of anything yet that I dislike. Making everything more accessible with via an app and having that app being as robust as possible is something that all software companies need to strive towards.

On the Right Track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Per the request of their customer support team (did I mention how in tune these folks are with their customer's needs and desires?), I've copied some software recommendations that I submitted privately below:

1. The option to fully customize the application form with unlimited user-defined fields and different question types (like short answer, multiple choice, radio buttons, etc... think Google Forms). One thing we want to do but can't require 5 years of address history and the landlords associate with each. Right now we are having to send separate emails instructing applicants to use the "references" fields specifically for past landlords. Sometimes they don't understand instructions, and it turns into a little extra work that we'd ideally like to avoid altogether.

2. When putting together work orders, it would be great if the property address could be specified within the work order itself (automatically populated if initiated from the subject property).

3. The software could be significantly improved by implementing a better way to handle the accounting for PITI payments, especially given that 3 of the 4 components are tax items. It seems like the only way to account for this currently is to categorize the monthly payment to a "Transactions to Split" account and then break them down based on the mortgage statement detail. It would be great to have a tool that could calculate the splits based on an amortization table and "extra payment" input. This process is time-consuming and will become a system bottleneck for us as we grow.

4. The inability to access transaction-level detail from credit cards is also going to be an issue for us as we grow as a business and build business credit. By paying cash for everything, we're leaving money on the table, but if we switch over to business credit cards, we'll completely compromise our ability to account for our expenses within CIC. Of all of the items here, this one makes me the most leary, as it could force us to leave for a different platform in the long run.

Pros

This software provides for a very broad range of business needs in one package and the overall integration is good. The customer support team is awesome. They seem incredibly open to suggestions, and they make me feel like they're just as committed to my business success as they are.

Cons

The software is on the clunky side, and isn't well suited to doing bulk operations. Categorizing historical transactions (those incurred prior to starting our subscription) is extremely tedious because they have to be done one-by-one. We're a small and young investment firm, so we only had a hundred or so transactions to categorize, but we're still slogging through them...

Frustrating software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software needs to be simplified, and much more development needs to go into the product before they roll it out to customers.

Pros

The customer support and team backing this product is phenomenal. They reply quickly, fix software glitches, and add your ideas into development.

Cons

The software is very lackluster and involves too many steps to input information. I was constantly met with error codes if information wasn't entered a certain way, and the website didn't offer simple features that are necessary. For example: If you are managing an apartment with 2 residents, both residents couldn't log into a resident portal to make a payment...and if the 2nd person logged in, it would cancel the 1st resident's account registration making them both start from square 1 and ultimately be uninterested in using the site.

Review Source

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