topic Re: SoundSport Free Lag in In-Ear Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/205417#M10190
<BLOCKQUOTE><HR /><LI-USER uid="63965"></LI-USER>&nbsp;wrote:<BR /><P>First, the audio and video from apps and web content were in synch for VIMEO, Twitter, TV App, Amazon Prime, and NETFLIX.&nbsp; The only offending source was YouTube (Both from the YouTube App and from the YouTube.com website using the web browser - Safari).</P><P>&nbsp;</P><P>I also have a pair and experiance the same issue.</P><P>&nbsp;</P><P>If every app was out of sync I would say the earphones have the issue. As everything is in sync with everything except the YouTube app, we can assume the app is the problem. I use an iPhone. Apple have various codecs that apps have to use, hence the other apps are in sync. YouTube most likely use a different method, which is why there is lag. The iPhone (iOS) is designed to adjust the audio to be in sync.</P><P>&nbsp;</P><P>I suspect that's the problem. Start pestering YouTube/Google. Hopefully, they will do something (but I wouldn't hold my beath).</P></BLOCKQUOTE>Mon, 13 May 2019 14:30:12 GMThonglong19762019-05-13T14:30:12ZSoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/106882#M3946
<P>I have seen a lot of posts about audio/video synch and audio lag issues with the new BOSE SoundSport Free earbuds.&nbsp;</P><P>&nbsp;</P><P>Up front, the problem is still present in our set after verifying current firmware, and going through a complete replacment with BOSE Customer Service.</P><P>&nbsp;</P><P>To discribe the issue, when you are watching certain videos, the audio lags/leads the video about 1-2 seconds.&nbsp; Note that I say "certain videos" because this issue doesn't occur under all situations.&nbsp; It's seems like the process which determines how much to delay the video isn't occuring in some cases or is updating incorrectly.&nbsp; From what I have been told, the audio leaves the device, goes to one earbud, and then is relayed to the second earbud.&nbsp; The system is timed such that you see/hear a consistent presentation if it's working correctly.&nbsp; Below I will detail what we've seen, what we've tried, and where we are today in a hope to drive BOSE to a solution for this problem.</P><P>&nbsp;</P><P>The first set of SoundSport Free headphones arrived with an older version of firmware, which were were told by the BOSE Store in Arlington, VA, was known to have the audio/video synch issue.&nbsp; Using the earbuds with an iPhone X, we updated the firmware using the BOSE Connect App.&nbsp; The problem appeared to go away, but then resurfaced in less than an hour.&nbsp; In hindsight, it seems to be related to switching between audio / video sources on the phone, and the earbuds not adjusting to the change.&nbsp; After extensive troubleshooting over the phone, BOSE replaced the set with a new set manufactured in late Dec 2017.&nbsp; This set came with the new firmware, but exhibited different but related behavior than the previous set.</P><P>&nbsp;</P><P>First, the audio and video from apps and web content were in synch for VIMEO, Twitter, TV App, Amazon Prime, and NETFLIX.&nbsp; The only offending source was YouTube (Both from the YouTube App and from the YouTube.com website using the web browser - Safari).</P><P>&nbsp;</P><P>Second, I was directed to verify the firmware was up to date by the BOSE Connect App and also via btu.bose.com (web/app) services on my computer.&nbsp; After confirming a I had the correct firmware, I was directed to unpair and repair the SoundSport Free with no improvement.&nbsp; BOSE is now offering to replace the earbuds again.</P><P>&nbsp;</P><P>Last, to check if there might be an issue with the device, or that the issue may be restrieced to the YouTube App or YouTube service regardless of bluetooth device, we tried a full set of pairing using two iPhone X's and an iPad Mini 4 (3 iOS devices running 11.2.4) and the BOSE SoundSport Free, BOSE AE2 Wireless, BOSE SoundLink, Beats Solo, Apple AirPods, and Toyota Entune bluetooth services (6 bluetooth devices) with only the SoundSport Free experiencing the problem, and only with YouTube videos from the YouTube App or YouTube website.&nbsp; Note:&nbsp; YouTube videos uploaded to Twitter and then viewed through the Twitter app did not experience audio / video synch issues, but similar videos uploaded to Facebook did exhibit the problem.</P><P>&nbsp;</P><P>I will likely return the second set to BOSE SoundSport Free earbuds later this week in hope that they will find a solution.</P><P>&nbsp;</P><P>I hope this helps someone else experiencing this or similar issues with this AWESOME sound quality earbuds.</P>Wed, 24 Jan 2018 02:10:24 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/106882#M3946allenpsu@mac.com2018-01-24T02:10:24ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/114517#M3947
Me too find it with the latest firmware 1.4.3 on Bose SoundSport Free, audio lag still exist pretty much on app based video playback namely: Facebook, Instagram, YouTube and MovieBox HD. However, videos from iTunes Store are playing without any audio lag.<BR /><BR />Another finding also, for those videos which are played from safari browser on iPhone X (iOS 11.2.6) regardless of Facebook, YouTube or Instagram has no audio lag at all.<BR /><BR />I’m no expert in explaining why does this happen but it’s just so bizarre.<BR /><BR />Still keeping hope that Bose will be able to push another update to totally eliminate the audio lag issue on certain video playback before I have to return the headset.<BR /><BR />Cheers!Thu, 08 Mar 2018 01:03:36 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/114517#M3947cjjong2018-03-08T01:03:36ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/115790#M3948
<P>Hi, I just bought mine in NY while travelling last weekend (10th March 2018) and I am from Ireland. JUST now that I am back to Ireland I tried to watch a movie, because, obviously we check with music apps first as the main intention is for music AND anyone would assume that if it works perfectly this way, it would work on video as well as any other earphone... what a shame that no vendor at both shops in NY that I visited told me there will be a delay for videos.</P><P>&nbsp;</P><P>I updated mine to 1.4.5, using the Bose Connect app for iPhone, and later on, after not having the issue fix, I updated it again using USB cable on Windows through&nbsp;<A href="https://btu.bose.com/" target="_blank">https://btu.bose.com/</A>. Needless to say, nothing changed. So the list of my problems are, which go beyond the video sync:</P><P>&nbsp;</P><UL><LI>Very poor connection with Mac, it keeps dropping the left side in the short term of 10s, multiple times even.</LI><LI>Video sync problem on Windows 8.1, .5s delay on every single video, regardless of application.</LI><LI>Video sync problems on iPhone. It happens on Youtube app, Netflix app works (but not on Windows, even on a browser).</LI></UL><P>&nbsp;</P><P>I am very disappointed with Bose, this is my first Bose purchase and I feel cheated. I visited two shops in NY, had a 20m chat with the vendors about the product, they could've told me the problem&nbsp;with video sync.</P><P>&nbsp;</P><P>ALL earphones are expected to work with video, so I expected a $200 earphone, especially a Bose earphone, would do as well, no vendor or display communicated to me it wouldn't sync videos. Now I am back to Ireland and bought a bad device...</P>Thu, 15 Mar 2018 10:43:54 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/115790#M3948mbutzke2018-03-15T10:43:54ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/115850#M3949
<P>Hi there mbutzke,</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to the community, I'm very sorry to hear that your experience with the SoundSport Free's has been disappointing.&nbsp; I'd like to encourage you to reach out to customer support, <A href="https://global.bose.com/en_us/support_sites.html" target="_blank">you can use this link</A>.&nbsp; Just select your country and scroll down to where you see "contact us".&nbsp; Where you live in Ireland I would reach out to your local support.</P>
<P>&nbsp;</P>
<P>Please let us know if you need anything else or have any questions.</P>
<P>&nbsp;</P>
<P>Take care and enjoy your day,</P>
<P>Shiloh&nbsp;</P>Thu, 15 Mar 2018 14:36:49 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/115850#M3949Shiloh_C2018-03-15T14:36:49ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/117866#M3950
<P>I am having the same problem and becoming extremely frustrated with this issue. This issue doesn't occur with my wireless&nbsp;Soundsport&nbsp;earbuds, or my Soudlink&nbsp;headphones - they connect to my MacBook Pro just fine. It's the SoundSport Free earbuds that have given me problems since day one.&nbsp;</P><P>&nbsp;</P><P>I just updated the firmware, so I know that's not the issue.&nbsp;</P><P>&nbsp;</P><P>Did the Arlington store (I live in Pentagon City, so I assume that's the store you're referring to) replace them on the spot, or did you have to ship them out?&nbsp;</P><P>&nbsp;</P><P>Also, this occurs sporadically. Sometimes youtube will be fine, then sometimes&nbsp;there is a lag. Sometimes Netflix is fine, then sometimes there is a lag, etc.&nbsp;</P><P>&nbsp;</P><P>It's extremely frustrating, to say the least. I'll probably be giving them a call tomorrow. They aren't worth the $250 or whatever I paid for them if they don't work properly.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 27 Mar 2018 03:01:15 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/117866#M3950APL872018-03-27T03:01:15ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/118119#M3951
<P>*Update: Spoke to Bose today and they are going to ship me a new pair once I send in the current ones. Gotta say, their customer service is top notch.&nbsp;</P>Wed, 28 Mar 2018 02:30:00 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/118119#M3951APL872018-03-28T02:30:00ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/118269#M3952
<P>Hi there,&nbsp;APL87!</P>
<P>&nbsp;</P>
<P>Welcome to the community, my friend!&nbsp; I'm so glad to hear that you're all set with support.&nbsp; Please let us know if you need any further assistance.</P>
<P>&nbsp;</P>
<P>Take care and enjoy your day!</P>
<P>Shiloh&nbsp;</P>Wed, 28 Mar 2018 15:12:30 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/118269#M3952Shiloh_C2018-03-28T15:12:30ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/120290#M3954
<P>Considering returning mine as well. &nbsp;Way too much audio lag. &nbsp;Is there a fix for this?</P>Sat, 07 Apr 2018 04:09:52 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/120290#M3954motoxracer400f2018-04-07T04:09:52ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/120324#M3955
Just mailed mine yesterday back for a replacement pair. Will report back on the new ones once I receive them.Sat, 07 Apr 2018 12:45:12 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/120324#M3955APL872018-04-07T12:45:12ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/121065#M3956
Just got these headphones. I managed to twist apple’s arm at the genius bar to take back the second pair of airpods that were faulty for a different brand (through a months use the volume gradually decreases until they are finally a whisper no reason or workaround). Even the “genius” told me that they have airpods doing the same thing all of a sudden! Ah so when is it time to do a recall and save everybody a nightmare? Anyway I went with these. First of all great sound! They stick in your ears really well, although become painful after an hour or so. They look great. But....whats with the bizarre connection issues. I started editing a photo with a different app whilst listening to music and lose the left earbud completely and the right ear volume goes all weird and distorted. Seriously??? Do companies test their expensive products before pumping em out anymore? Im so tired of wasting my time. Always a couple of hours, taking back faulty products. The strength of the bluetooth signal is so weak. If you put your hand near your left ear it breaks the connection and you lose audio. If you have one solid wall or objects between you and your phone, bye bye signal as well. So now I don’t get the freedom of putting my phone down whilst at the gym, like I did with the airpods. For almost 300 bucks this is a poor effort Bose.Wed, 11 Apr 2018 22:05:55 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/121065#M3956BlackClouds2018-04-11T22:05:55ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/121678#M3957
<P>Ok, I'm officially pissed the f*** off now.&nbsp;</P><P>&nbsp;</P><P>Like many of you, I was having the lag problems with my SoundSport Free earbuds. I called Bose, told them the problem, they were great and agreed to send me a new pair.&nbsp;</P><P>&nbsp;</P><P>I received the replacement earbuds a few days ago and upgraded to the latest firmware - so they are up to date before someone suggests updating them. I tested them on Netflix and Youtube. At first, there was a lag, but then after refreshing and reconnecting a couple of times, they seemed to be working flawlessly.</P><P>&nbsp;</P><P>Now, fast forward to tonight. I'm watching a show on HBO GO, my girlfriend is going to bed, so I pop in my SoundSport earbuds and what do you think happens? Yup, that's right, it's lagging. I try to reload and reconnect the earbuds a couple of times and the issue wasn't resolved. So, I take out my SoundLink II wireless headphones and boom - works perfectly. No lag, just that Bose perfection I expect.</P><P>&nbsp;</P><P>This is definitely an issue with their product. All of my other wireless Bose headphones and earbuds work fine with my MacBook Pro without any issues. I expect to be fully refunded for this product, so if there are any mods out there, contact me.&nbsp;</P><P>&nbsp;</P><P>It's disappointing&nbsp;because I was really looking forward to this product, but this isn't the Bose product I expect for $250.&nbsp;</P>Mon, 16 Apr 2018 02:51:06 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/121678#M3957APL872018-04-16T02:51:06ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122269#M3958
I'm going through the same issue. First pair had noticeable lag on all apps I tried. Updates did nothing to fix it. Bose support (who have been great this far) told me to send them back and they would replace them with a 'newer batch'. The new batch supposedly would fix the issue.<BR />Got the replacement today and they have identical lag.<BR />Latest firmware installed 1.45<BR />Bose app updated<BR />Rebooted phone<BR />Restarted all apps<BR />Cleared cache and data on all video apps<BR />Netflix, prime, youtube, Google play video, movies anywhere all still have lag.<BR />I'm running a Pixel XL.<BR />Any recommendations?? Really hoping to work this out. The headphones sound great and work well for the gym but the video issue is ridiculous.Thu, 19 Apr 2018 00:48:24 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122269#M3958rejminimer2018-04-19T00:48:24ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122277#M3959
<P>Nope, unfortunately. The replacement set they sent has the exact same issue.&nbsp;</P><P>If I get free at work tomorrow, I'm going to try to give them a call. At this point, I want my money back.&nbsp;</P><P>If other people go that route, you should post here so we can all see how works out.&nbsp;</P>Thu, 19 Apr 2018 02:40:42 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122277#M3959APL872018-04-19T02:40:42ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122278#M3960
I would advise everyone here to return their sport frees. The video lag is only one issue. They also have poor connection with minor obstruction, certain apps trigger them to cut out in one ear, and they also cut out altogether and stop working randomly. One left bud stopped working for me randomly. And then both buds started to completely disconnect on their own. Best sound out there as far as bluetooth buds are concerned but in the functionality department... lemons for sure. Re-look when Bose has replaced the robot that pumped out 100 thousand defective units. <span class="lia-unicode-emoji" title=":winking_face:">😉</span>Thu, 19 Apr 2018 03:45:39 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122278#M3960BlackClouds2018-04-19T03:45:39ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122985#M3962
Same issues here that's a lot of money to be spending to watch videos like a 1970 Kung Fu flick! Ears hear "hi" mouth says supercalifragilisticexpialidociousTue, 24 Apr 2018 10:55:46 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122985#M3962crevante2018-04-24T10:55:46ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122986#M3963
Same issues here that's a lot of money to be spending to watch videos like a 1970 Kung Fu flick! Ears hear "hi" mouth says supercalifragilisticexpialidocious.Tue, 24 Apr 2018 10:56:42 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/122986#M3963crevante2018-04-24T10:56:42ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123101#M3964
<P>Hi all,</P>
<P>&nbsp;</P>
<P>I just wanted to jump in and reiterate what <LI-USER uid="48460"></LI-USER> was saying. We would encourage anyone not satisfied with their SoundSport Free to contact their local Bose support for assistance. <A href="https://global.bose.com/en_us/support_sites.html" target="_blank">Here is a link you can use</A>. Click on your country, scroll down until you see " Contact Us"</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>Tony - Community Support</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 24 Apr 2018 19:51:11 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123101#M3964Tony_G2018-04-24T19:51:11ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123142#M3966
<P>Hey Tony,&nbsp;</P><P>&nbsp;</P><P>Just to be clear, I should email about returning the headphones, or should I call?&nbsp;</P><P>&nbsp;</P><P>Thanks,&nbsp;</P><P>&nbsp;</P><P>Andrew&nbsp;</P>Wed, 25 Apr 2018 00:33:38 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123142#M3966APL872018-04-25T00:33:38ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123145#M3967
<P>Just spent 37 minutes on the phone with Bose. About 15 minutes of that was on hold, the rest was speaking to a representative. The call ended with them asking me to call back tomorrow because they needed to escalate it to a supervisor because&nbsp;I asked for a refund. I would have been nice to know early on that my call was going to be punted to tomorrow. The CS Rep was friendly, so I can't hate on him, but I better not be told after all this that I can't get a refund for their product that doesn't work properly. Hopefully, they do what's right for the customer and issue refunds to people that ask for them.&nbsp;</P>Wed, 25 Apr 2018 01:18:40 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123145#M3967APL872018-04-25T01:18:40ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123277#M3968
<P>I experience audio lag on Apple TV regardless the app.</P>Wed, 25 Apr 2018 13:51:51 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123277#M3968ipesti2018-04-25T13:51:51ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123814#M3969
Hi CS - I think this problem happens worldwide and you need to do global recall.<BR /><BR />I just buy this yesterday and really happy with the sound quality. But, later the night I watched youtube from apps and It was completely lag with any video (unless im using safari to stream movie or youtube). It is a ridicolous since a $10 wireless earphone can do better with their connection..<BR /><BR />Then, today i went to local bose store asking this issue and their response is they dont fkin understand the problem at all.. the store reject to solve and giving solution and said better go to service center and leave the buds for repair with approx working time, 2 weeks. Yes 2 weeks, its even less than 24 hours I own this buds and i need to give it for 2 weeks repair?<BR /><BR />In the end im asking to do refund, and their reaction its amazing since they said that “maybe” this overcost yet futuristic earphone is designed to listen a song not watching video or tv (?!) such a magic bose creating earphone like this..<BR /><BR />Can you really fix this issue? Or only answering all complaints with a template response?<BR /><BR />ThanksSun, 29 Apr 2018 18:06:32 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/123814#M3969FBose2018-04-29T18:06:32ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124044#M3970
<P>Same experience for me. Bose provided the replacement for the first one with justification that all the soundsport free earbauds which were manufactured in 2017 december&nbsp; has this issue of audio lag. I recieved the replacement and it had the same manufacturing date...., still I did the firware update and all the usual troubleshoot which was recommended by Bose customer support.</P><P>Even after replacement the&nbsp;Issue is still there , and the worst part is that i am not able to return this product becuase I got it with reward points.</P><P>&nbsp;</P><P>This is the second product I got from bose and customer support is trying to buy some time just by playing the usual game of replacement.</P><P>&nbsp;</P><P>Firmware updated and not all helping.</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 30 Apr 2018 21:16:42 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124044#M3970pissedoffwithbose2018-04-30T21:16:42ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124645#M3971
<P>Just bought a pair in japan, Manufactured December 2017 also.&nbsp;</P><P>Second day, tried video. Then obviously ended up here.</P><P>Why is Bose selling faulty goods, and putting the onus on the customer to return them.</P><P>Surely all headsets made during this period should be recalled. I spent a large amount of money for headphones that were crippled out of the box.</P><P>Really disappointed as I had saved hard for these.</P><P>&nbsp;</P><P>Bose sort it out, you manufactured and shipped faulty goods.&nbsp;</P><P>&nbsp;</P><P>(Mine have been updated with the latest firmware)</P><P>&nbsp;</P><P>Honestly gutted..&nbsp;</P>Fri, 04 May 2018 13:49:48 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124645#M3971Glocke2018-05-04T13:49:48ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124648#M3972
I'm fairly confident that this has nothing to do with a manufacturing defect. It seems like this is a hardware limitation due to the architecture they opted to go with - the phone transmits to the right earbud, the right earbud transmits to the left bear bud. There is some resultant delay.<BR /><BR />Maybe they don't have enough processing power for the right bud to decode and transmit quick enough. It feels like they tried to fix the hardware shortcoming with the firmware update and failed. Has anybody had any luck playing audio from.lower bit rate sources? Maybe lower bit rate audio (less data to decode) might help with the audio lag?Fri, 04 May 2018 14:01:11 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124648#M3972rejminimer2018-05-04T14:01:11ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124656#M3973
<P>*UPDATE - GETTING A REFUND*</P><P>&nbsp;</P><P>Ok, so here is what I did to get a refund. This is going to be a lengthy post, but I think some of you will benefit from it.</P><P>Back in February, I purchased the SoundSport Free headphones from Best Buy. I noticed a problem as soon as I purchased them with regard to the lag, but I didn't do anything about it because I was busy with work, and I own the wireless Soundlink II headphones, and SoundSport Wireless headphones and they work fine with my computer. And, honestly, I thought the would be resolved with a software update.</P><P>&nbsp;</P><P>Fast-forward about a month, and I decided I wanted to make my SoundSport Wireless headphones exclusively for working out, and I wanted to use the SoundSport Free headphones for watching stuff on my computer, phone, basically everyday stuff. This is when I discovered that no software update that I performed corrected the lag issue.</P><P>I called Bose, explained the problem, and they sent me a replacement pair. Easy enough.</P><P>&nbsp;</P><P>HERE'S THE IMPORTANT PART</P><P>&nbsp;</P><P>Once the new set arrived, I immediately tried them out. Still the same problem with the lag. I took them to the Bose store the next day and asked the guys there if there was a software update for them. They said they checked and made sure everything was up-to-date, so I knew that wasn't the problem.</P><P>&nbsp;</P><P>The next day, I called Bose and asked them for a refund. At first, they indicated that I would have to return them to the original place I purchased them. **That's when I indicated that these were the headphones straight from the factory that I had received 2-3 days prior, and that they had the original headphones that I purchased from Best Buy. Therefore, they were responsible for this new pair I had that was defective. After a brief conversation, the customer service representative put me on the phone with the supervisor. After recapping what happened, she agreed that they would issue me a refund. They then emailed me the forms and UPS label I needed to send back in and indicated that the money would be returned to my card in 2-3 weeks.**</P><P>&nbsp;</P><P>According to UPS tracking, my returned headphones should be arriving today. Hopefully, I'll see the refund within three weeks.</P><P>&nbsp;</P><P>TL;DR: Ask Bose to send you a replacement set. Immediately turn around and say that the replacement set doesn't work (because they won't). Then ask for a refund because you can't return your original headphones to the original place of purchase.</P><P>&nbsp;</P><P>Also, register your products. If you don't register your products, expect them to be a little suspect of you. It takes 2 seconds to do, so just do it. It helps you, and it helps them know you are legit.</P>Fri, 04 May 2018 14:59:09 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124656#M3973APL872018-05-04T14:59:09ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124670#M3974
I bought my bose in Jakarta, Indonesia. And the store even told that this goods is in perfect condition. They are using their sample earphone from store to show that the earphone is not having any lag problem. Basically, they were trying to convince that im wrong in judging my bose has defect.<BR /><BR />The store told me to leave my earphone to the service center for 2 weeks for software update. Meanwhile i could do it myself with my laptop in 10 mins?! Afterward they told me that any product which has been bought is refundable based on your policy. Come on bose.. your after market also ridiculous especially in Jakarta, Indonesia.<BR /><BR />Im totally fine if you honestly made a statement that there is a fault or defect of the earphone and do recall or refund. But please we are your costumer that expecting perfection from bose big name......Fri, 04 May 2018 15:51:50 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124670#M3974FBose2018-05-04T15:51:50ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124708#M3975
<P>The first great joy that the soundsport free have given me. I no longer suffer the delay in YouTube videos on my Samsung Note 8. My headphones were manufactured on January 10, 2018 in case this information is worth something. On the notebook's YouTube if there is a delay when connecting in stereo mode. When the right earphone is connected in mono, there is no delay, so I conclude that the subject is in the bluetooth transmitter.</P><P>&nbsp;</P><P>Now let's go for the duration of the load base.</P>Fri, 04 May 2018 22:17:57 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124708#M3975Neofile2018-05-04T22:17:57ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124717#M3976
This should be embarrassing for bose. After day 3 fully updated firmware. Still having issues both on Android and iOS. Delay in audio and even dropouts (even when close to device).<BR /><BR />Please stop forcing the community to find work arounds to return and repair and acknowledge the issue correctly.<BR /><BR />Will attempt to return mine today for a different make.<BR /><BR />Sad timesSat, 05 May 2018 00:12:52 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124717#M3976Glocke2018-05-05T00:12:52ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124724#M3977
<P>Today I received the replacement headphones. When I had called Bose support with the lag issue, the rep had asked for my devices that I use and commented that Bose will run tests before sending me the replacement. The fact that I had to update the firmware tells me that they just sent me a pair from the stock, not necessarily the latest manufactured batch and no testing.</P><P>As expected the lag is still there. I think I am thinking of returning these.</P><P>BTW, where do I check the manufacture date?</P>Sat, 05 May 2018 04:15:41 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124724#M3977NikOnJava2018-05-05T04:15:41ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124726#M3979
<BLOCKQUOTE><HR /><LI-USER uid="70384"></LI-USER>wrote:<BR /><P><LI-USER uid="72966"></LI-USER>&nbsp;you can check through the BOSE connect app on your phone afaik.</P><P>On another note, please sign the recall petition.</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>Thank you for a quick reply. Will do.</P>Sat, 05 May 2018 04:24:17 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124726#M3979NikOnJava2018-05-05T04:24:17ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124730#M3980
Took mine back to the store. no problems apparently the dropouts are known and mine was the third pair this week returned.<BR />It's such a shame. Was such a Bose fan boy.Sat, 05 May 2018 07:24:56 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/124730#M3980Glocke2018-05-05T07:24:56ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/125528#M3981
<P>&nbsp;Finally received the refund. Good on Bose to sticking to their word, but **bleep**. I really wanted those headphones to work. Hopefully, they come out with new ones that don't lag. Will gladly drop $200+ dollars again on a WORKING product.&nbsp;</P>Thu, 10 May 2018 15:35:56 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/125528#M3981APL872018-05-10T15:35:56ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127184#M3982
<P>**bleep** i just bought it today</P><P>and i thought it good&nbsp;</P><P>i refund a sony one and change to this</P><P>i rellay thought its much better then the sonys fully wireless&nbsp;</P><P>&nbsp;</P><P>but the delay is&nbsp;horrible</P><P>for me&nbsp;</P><P>it like a 0.2-0.5s delays *(<SPAN>&nbsp;0.2-0.5s for</SPAN> ios, 1-2for windows)</P><P>i know the BT device has their delays but not that bad right?</P><P>&nbsp;</P><P>&nbsp;</P><P>not fit for FPS games but ok to video at least&nbsp;<SPAN>*(only ok with ios, not windows )</SPAN></P><P>&nbsp;</P><P>&nbsp;</P>Thu, 03 Jan 2019 07:19:44 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127184#M3982BK.2019-01-03T07:19:44ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127243#M3983
<P>Hi,</P><P>I bought these through Amazon in the USA after being shown them by a BOSE demo at the airport in Vegas.</P><P>I received them the day before I left the states and headed back home to Australia. I noticed straight away the lag issues and have been trying for a month to try to resolve them. For the $199USD I payed for these I am very dissapointed. My sony bluetooth headsets do not suffer from the lag issue. I thought BOSE was the gold standard when it came to audio.</P><P>I spoke with a lovely guy 'Tom' on the australian support line who told me there wasn't much he could do. He was also supprised that the moderator here is directing customers to the local support numbers.</P><P>How do I go about getting a refund? Sending them back to the States seems silly when there is a BOSE service centre here in Australia.</P>Tue, 22 May 2018 01:34:31 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127243#M3983Ben772018-05-22T01:34:31ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127322#M3985
<P>Hi&nbsp;Ben77,</P>
<P>&nbsp;</P>
<P>Thanks for posting. I am sorry to hear about your experience with support. We will DM you to assist.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>Tony - Community Support</P>Tue, 22 May 2018 14:24:37 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127322#M3985Tony_G2018-05-22T14:24:37ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127343#M3986
I am on the same boat. I have been trying to get a refund ever since! I bought the product in Japan but I live in Indonesia where the local official Bose distributor would not issue a refund. How am I to proceed?Tue, 22 May 2018 15:44:58 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127343#M3986GoldenBeard2018-05-22T15:44:58ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127549#M3987
And our lovely moderator - tony was only replying one post because the BOSE was bought in USA.... very kind support :)) thanks BOSE :))Wed, 23 May 2018 17:07:56 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127549#M3987FBose2018-05-23T17:07:56ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127550#M3988
Hi GoldenBeard,<BR /><BR />Have you trying to go to Jakarta service center at ancol? Because plaza senayan store wasnt helpful at all<BR /><BR />Bests,Wed, 23 May 2018 17:10:19 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127550#M3988FBose2018-05-23T17:10:19ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127553#M3989
<P>no I haven't. I emailed their corporate office, unwilling to help at all.</P>Wed, 23 May 2018 17:24:07 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127553#M3989GoldenBeard2018-05-23T17:24:07ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127558#M3990
<P>Hi all,</P>
<P>&nbsp;</P>
<P>Just wanted to jump in and say that we would encourage anyone with an issue with any Bose product to contact their local Bose support. They would be the best equipped to assist you in your area. <A href="https://global.bose.com/en_us/support_sites.html" target="_blank">You can use this link. </A>Click on your country, scroll down to " Contact Us"</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>Tony - Community Support</P>Wed, 23 May 2018 17:49:57 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127558#M3990Tony_G2018-05-23T17:49:57ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127637#M3991
<P>What should we do if we've already done that and they are unable or unwilling to help? Because I've contacted them (Indonesia) and they're not willing to issue a refund.</P><P>&nbsp;</P><BLOCKQUOTE><HR />wrote:<BR /><P>Hi all,</P><P>&nbsp;</P><P>Just wanted to jump in and say that we would encourage anyone with an issue with any Bose product to contact their local Bose support. They would be the best equipped to assist you in your area. <A href="https://global.bose.com/en_us/support_sites.html" target="_blank">You can use this link. Click on your country, scroll down to " Contact Us"</A></P><P>&nbsp;</P><P>Regards,</P><P>&nbsp;</P><P>Tony - Community Support</P><HR /><P>&nbsp;</P></BLOCKQUOTE>Thu, 24 May 2018 03:46:02 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/127637#M3991GoldenBeard2018-05-24T03:46:02ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128654#M3992
<P>Hi everyone,</P><P>I have just yesterday purchased a pair of these at Apple in Adelaide, South Australia.&nbsp;&nbsp;</P><P>Manufactured January 2018.</P><P>Latest firmware installed last night.</P><P>Audio/Video Sync is 1.5-2 seconds lagging.</P><P>Absolutely pathetic - clearly not a tried and tested product.</P><P>Returning them today.</P><P>&nbsp;</P><P>For anyone wanting to try these - remember that Apple stores have a 14 day money back guarantee - no questions asked - so you can try them out and if you're not happy they will refund you on the spot.&nbsp; Far better than having to deal with Bose or other retailers who stall you by sending them off for repairs.</P><P>&nbsp;</P><P>I have really started to lose faith in Bose products over the last few years.&nbsp; Their original wireless noise cancelling headphones had the same lag issue.&nbsp; How, when that is in your history, does a company repeat this.&nbsp; I think their Engineers must be pretty clueless.&nbsp; You'd think one of the first things you'd do is check them with all major smartphones through all major video/audio streaming apps.&nbsp; Really not good enough.</P><P><BR />Doubtful I will return to Bose as a customer in the coming years.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Nick&nbsp;</P>Wed, 30 May 2018 23:05:54 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128654#M3992nick1232018-05-30T23:05:54ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128769#M3993
<P>Worst still, tourist like us get the unit from USA and now out of country and face this lagging issue ...</P><P>upate to latest, same...</P><P>&nbsp;</P><P>We are stuck...and Bose is making a joke out of this product to themselves....</P><P>&nbsp;</P><P>They should recall this product from every part of the world...seriously, can someone come out a "working" unit and report here it works on Mac, YouTube, iPhone, ?&nbsp;</P><P>&nbsp;</P><P>The SouldLink Mini is perfect in contrast...</P><P>&nbsp;</P><P>Am stucked now..</P>Thu, 31 May 2018 15:29:06 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128769#M3993tz_wong2018-05-31T15:29:06ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128837#M3994
<P>Are you all experiencing lag all the time? I only experienced it for YouTube. While watching Netflix there was no issue.</P>Thu, 31 May 2018 20:27:07 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128837#M3994NikOnJava2018-05-31T20:27:07ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128905#M3995
<P>It is on Netflix too, but content dependent. I can fix it sometime by putting it back to the charger and taking out againg after a few seconds.</P>Fri, 01 Jun 2018 08:35:09 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/128905#M3995ipesti2018-06-01T08:35:09ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/130490#M3996
<P>I think that every truely wireless earbuds are experience this so it's normal.</P>Sun, 10 Jun 2018 23:02:58 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/130490#M3996Hazdajuice2018-06-10T23:02:58ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/130513#M3997
<P>I have 3 different earbuds from different brands and non of them has similar issue. Even Bose can be in sync time to time. It is clearly a bad implementation and I hope Bose will fix it or I will return mine&nbsp;like many others.</P>Mon, 11 Jun 2018 06:25:25 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/130513#M3997ipesti2018-06-11T06:25:25ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/131275#M3998
<P>I purchased a pair of these yesterday and will be returning them to the Bose store tomorrow for a pair of the standard Soundsport wired headphones.</P><P>&nbsp;</P><P>- The SSF requires me to delete the device from Windows and re-add the device if I've used these most recently with my mobile phone.&nbsp; Otherwise it uses the "Headset" device by default which plays at a much lower quality in the right ear only.</P><P>- Even after I do get it working, audio is delayed by 1-2 seconds while watching Netflix.</P><P>&nbsp;</P><P>I didn't bother to test any other video players as the process to delete and re-add the devices each time I want to use them is already too much.&nbsp; Bose has shot themselves in the foot by setting up their customers' expectations that everything "just works."</P>Thu, 14 Jun 2018 18:26:39 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/131275#M3998tkrusterholz2018-06-14T18:26:39ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/131479#M3999
<P>Have you tried the pixelbuds?&nbsp; If you have a pixel phone there are 2 or 3 nice features that are exclusive to those buds.&nbsp; yeah i think they're too big too, but, the sync issue and (i think they have ApTx) and the google translator feature all sound pretty good, and TRUE google assistant support.</P>Fri, 15 Jun 2018 20:42:57 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/131479#M3999beartunes2018-06-15T20:42:57ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/132121#M4000
<P>Does someone have a pic of the label and where it shows the manufactured date?&nbsp; This way I can check it out before actually buying and opening.&nbsp; What is the significance of making sure you get a pair manufactured after Jan.2018?&nbsp; And are later date ones any better with the latency issue?&nbsp;&nbsp; I just saw those indigogo ones (aria?) that mention they do phone calls in stereo so apparently that is, possible.</P>Wed, 20 Jun 2018 14:36:25 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/132121#M4000beartunes2018-06-20T14:36:25ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/132511#M4001
<P>You can only see the manufacturing date thru the Bose App, it is not possible just by looking at the label on the outside of the box.</P><P>&nbsp;</P><P>The importance of the manufacturing date is that apparently the newer units were built with updated or revised bluetooth chip that minimizes or eliminates the lag / connectivity issues.</P>Fri, 22 Jun 2018 21:27:08 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/132511#M4001elguapo2018-06-22T21:27:08ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/132908#M4002
<P>I am utterly shocked and how widespread this issue is and sadly I'm not able to return them as the retailer refuses all returns of headphoens that have been opend and used.&nbsp; I've contacted Bose support but not holding my breath that I will be able to get a refund.</P><P>&nbsp;</P><P>Maybe someone needs to get a class action in order here, sadly it would have to be one for every country because of the way those laws work.&nbsp; It seems like Bose knows that they are selling us products that clearly do not work as advertised and there are _supposed_ to be laws to protect us from that sort of thing here in Canada.</P><P>&nbsp;</P><P>I feel like I just got mugged by an international corporation <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span> . Bose has lost my business for life.</P>Mon, 25 Jun 2018 23:06:48 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/132908#M4002Gerk2018-06-25T23:06:48ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133260#M4003
<BLOCKQUOTE><HR /><LI-USER uid="75997"></LI-USER>&nbsp;wrote:<BR /><P>I think that every truely wireless earbuds are experience this so it's normal.</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>No.....that's absolutely incorrect....this is NOT normal.&nbsp; &nbsp;Other wireless earbuds do not experience the same delay.&nbsp; So this is not something that's normal.&nbsp; BOSE simply rushed a product without proper testing and now are dragging their feet on a solution.&nbsp; &nbsp;This has been about a year since reported and still no recall&nbsp;</P>Thu, 28 Jun 2018 00:18:33 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133260#M4003Johnix2018-06-28T00:18:33ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133273#M4004
I just got these headphones as a gift and I have to say that I'm disappointed with the latency issue. I've updated to the latest version which appears to have solved the video lag, but it has yet to solve the game lag. I was hoping to play PUBG with these headphones but the latency in this game, and every other that I tested, makes the game unplayable. Hearing the selection about 2 seconds after pressing it is not feasible.<BR /><BR />Apart from that, these headphones are great. They have great sound, they sync with videos just fine, and I love using them to workout with. If Bose could just solve this last little issue I'd be completely satisfied. Unfortunately, I feel like they might have a version 2 in the works for these headphones that'll solve all the issues with these current ones. After all, technology is advancing at an insane rate. Please fix the app latency!!Thu, 28 Jun 2018 05:30:00 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133273#M4004TruID2018-06-28T05:30:00ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133388#M4005
<P>I agree TruID.&nbsp; I also bought these to use with PUBG and the game is un-playable with the SoundSport Free.&nbsp; It's been over 6 months for me and still&nbsp;no response back from Bose on this issue.&nbsp; The SoundSport Free sound fantastic for just music, however I am shocked as I've always seen Bose as a premium company&nbsp;on&nbsp;top of the technology world, not a Chinese rip-off&nbsp;sacrificing quality for quantity...&nbsp; Disapointing really</P>Thu, 28 Jun 2018 18:46:10 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133388#M4005motoxracer400f2018-06-28T18:46:10ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133417#M4006
Wow, it's funny that you brought up China because I remember leaving the store and looking at the bottom of the packaging. There it was: Made in China.<BR /><BR />And that's very unfortunate that you've experienced this issue for over 6 months now. That isn't a good look for our hopes... <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>Fri, 27 Jul 2018 18:34:48 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/133417#M4006TruID2018-07-27T18:34:48ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/136511#M4007
<P>Hello, so how is this problem solved? I have the same problem. I/We paid a premium price point to not have problems like these or at least solved by now(if there aren't&nbsp;any solutions as of yet). Please advise.</P>Thu, 19 Jul 2018 08:43:38 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/136511#M4007robertbaek032018-07-19T08:43:38ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/136845#M4008
<P>Hey bose people,</P><P>Its high time that you fix the lag. Its quite irritating.Its been 6 months and you havent still corrected the issue. And you guys also have taken the liberty not to reply to these posts. This is something you need to fix right about now.</P><P>Your dissatisfied user</P>Sat, 21 Jul 2018 20:30:41 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/136845#M4008hotshot_NINJA2018-07-21T20:30:41ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/136875#M4009
<P>Hi&nbsp;hotshot_NINJA,</P><P>&nbsp;</P><P>Thanks for chiming in. I would encourage you to make sure your headphones are updated by either&nbsp;using the Bose connect app or by going to btu.bose.com. Also remember, that if you are not satisfied with your headphones you can always contact your local Bose support for assistance. <A href="https://bose.life/2qwENj4" target="_blank">Here is a link you can use</A>. Click on your country, scroll down to "Contact Us".</P><P>&nbsp;</P><P>Kindest Regards,</P><P>&nbsp;</P><P>Tony G - Community Support</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 22 Jul 2018 11:57:32 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/136875#M4009Tony_G2018-07-22T11:57:32ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/137463#M4010
No, its not normal. Have you ever try airpod(apple) yet? They release truly wireless before bose but they can made not delay when watch video.Wed, 25 Jul 2018 16:45:01 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/137463#M4010Adisorn2018-07-25T16:45:01ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/137736#M4011
<P>Hi there,</P><P>I truly want to buy these earbuds but for the price, I'd like to be able to watch netflix and HBO and such as well while I'm traveling.</P><P>&nbsp;</P><P>I've read somewhere that latency kind of disappears when you're using a device with BT 5.0 technology. That'd suck as my phone uses it but my tablet does not. Do you think that's a factor?</P><P>&nbsp;</P><P>Thank you!</P>Fri, 27 Jul 2018 11:26:25 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/137736#M4011Hoperpoper2018-07-27T11:26:25ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138624#M4012
<P>Hoperpoper, i just tried mine to see if i experience any lag at all.</P><P>so i tried&nbsp; watching netflix on my samsung galaxy s9+ and i do not notice any noticable lag in the audio.</P><P>ill test some more with some other apps when im off work and i will reply again</P>Thu, 02 Aug 2018 11:26:43 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138624#M4012Balder2018-08-02T11:26:43ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138934#M4013
<P>Day 1: Received from Amazon the Soundsport and used with Spotify. Simply as expected. Amazing sound</P><P>Day 2: Used with youtube on my iPhone or Netflix on a new Smart TV LG... something was starting to bother me about sound lag</P><P>Day 3: Updated ALL existing Software or firmware in the planet for this product. The problems did not resolve</P><P>Day 4: Found this forum...immediately returned the product to Amazon</P><P>&nbsp;</P><P>The original price was 200€ but they sell now at 159€ ... this is the reason.&nbsp;</P><P>I am extremely disappointed and will try&nbsp;<SPAN class="a-size-large">Bang &amp; Olufsen Beoplay</SPAN></P><P>&nbsp;</P><P>Goodbye BOSE</P><P>&nbsp;</P>Sun, 05 Aug 2018 07:00:44 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138934#M4013CandyMan2018-08-05T07:00:44ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138935#M4014
<P>Day 365........no resolution from BOSE&nbsp; &nbsp;<span class="lia-unicode-emoji" title=":winking_face:">😉</span></P>Sun, 05 Aug 2018 07:29:39 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138935#M4014Johnix2018-08-05T07:29:39ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138943#M4015
<P>I had no doubt</P>Sun, 05 Aug 2018 09:01:53 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/138943#M4015CandyMan2018-08-05T09:01:53ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/141583#M4016
BOSE. I would like a complete refund for the SoundSport free headphones. I’ve been a Bose customer for over 10 years. Bose has neglected to address the problem in the least... I have emailed, called, and posted on forums like this. worst headphones I have ever purchased.<BR /><BR />Tue, 21 Aug 2018 23:55:38 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/141583#M4016Jonboothe2018-08-21T23:55:38ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/147855#M4017
Just a quick note I decided to hang onto my headphones (I was just going to use them for music). I'm not sure what happened but now they work perfectly. I think it was the new version of Android on my pixel 2 xl. But everything is now in sync. Love the headphones now they go everywhere with me.Thu, 27 Sep 2018 01:28:38 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/147855#M4017Ben772018-09-27T01:28:38ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148322#M5020
Hi<BR />Now i get confused im planning to buy one now but after what should i do . Is the problem get fixed or still<BR />ThxSun, 30 Sep 2018 15:33:01 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148322#M5020Man7919852018-09-30T15:33:01ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148389#M5026
<P>It is still there. I wait another month for a fix an ask my money back. The only positive change I experienced that the lag is gone for Apple products.</P>Mon, 01 Oct 2018 04:17:33 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148389#M5026ipesti2018-10-01T04:17:33ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148472#M5029
<P>I just bought these headphones and updated to the latest firmware.&nbsp; Had a couple drops on the left earbud and also noticed that the Youtube app had a bad delay.&nbsp; Decided to take them back to get a new pair as I have read getting a pair that was manufactured after Dec may solve all the issues.&nbsp; Returned them and got a pair manufactured in October of 17.&nbsp; Updated to the latest firmare and have not experiance any drops, but Youtube is still delayed.&nbsp; Does anyone know if getting a later verison solves anything? Also, has anyone seen the Apple Youtube app fixed at all?</P>Mon, 01 Oct 2018 13:32:03 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148472#M5029bballman3602018-10-01T13:32:03ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148896#M5049
Checked for lag after updating pixel XL to Android Pie and the delay is gone. Confirmed with YouTube, Netflix, movies anywhere. All of which had very noticeable lag before Android Pie. Huzzah!Wed, 03 Oct 2018 11:09:13 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148896#M5049rejminimer2018-10-03T11:09:13ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148943#M5056
But is the lag gone in games? I'm still on Android Oreo and the lag for videos has been gone for a while now...Wed, 03 Oct 2018 14:15:25 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148943#M5056TruID2018-10-03T14:15:25ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148952#M5057
Not sure on games, don't have any. I had lag in movies on Oreo. Did not go away until update to pie.Wed, 03 Oct 2018 14:37:34 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/148952#M5057rejminimer2018-10-03T14:37:34ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/150186#M5121
<P>I had used Bose Soundsport for close to two years and then upgraded to Soundsport free two month back.</P>
<P>Though I do not regret this upgrade. However this YouTube app lag is bothering me a lot.. and Hence I tried and tested with all the Other audio sources and found that this is Youtube.&nbsp;</P>
<P>&nbsp;</P>
<P>So basically, Bose is doing what it is supposed to do. If all of you guys are also confirming that there is no delay in other sound sources. then don’t you think bashing Bose for this and returning your Soundsport free back to Bose is too much..</P>
<P>How many time did you raised your concern to YouTube.. I think not even once. I made my point.</P>
<P>&nbsp;</P>
<P>I am enjoying my Bose.. and Just because of one b***** app I am not returning them.</P>
<P>&nbsp;</P>
<P>Cheers..</P>Thu, 18 Oct 2018 14:00:42 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/150186#M5121MZ4U2018-10-18T14:00:42ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/150383#M5139
I have to agree with MZ4U on this.<BR />Seems to be issue with app. Tested YouTube on Safari and I don’t see any lagging at all.<BR />Thanks.Fri, 12 Oct 2018 09:36:38 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/150383#M5139knightman72018-10-12T09:36:38ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/151362#M5211
<P>Hi there,</P><P>I'm from Israel and using smartphone GALAXY S8.</P><P>somebody should buy me pair of SoundSport Free.</P><P>Does the lag problem still exist with the very new earphones or is it already solved?</P><P>&nbsp;</P><P>BR</P><P>Ofir</P><DIV class="describe-container">&nbsp;</DIV>Thu, 18 Oct 2018 11:26:25 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/151362#M5211ofir_s2018-10-18T11:26:25ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154416#M5420
I'm using iPhone XS Max, just purchased Bose Soundsport Free, Manufacture Date 14/07/2018, Firmware version v2.5.6 having 1-2 seconds delay issue with all apps (including Spotify, YouTube, Apple Music, etc) — however the sound quality is outstanding. Please advise.Sun, 04 Nov 2018 07:21:00 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154416#M5420bigLITTLE2018-11-04T07:21:00ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154435#M5422
<P>Hi,</P><P>&nbsp;I got mine 10 days ago, updated to the latest FW (automatically by the app.) and there is no lag at all.</P><P>I'm using Android 8.0 in my Samsung Galaxy S8 smartphone.</P>Sun, 04 Nov 2018 12:11:44 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154435#M5422ofir_s2018-11-04T12:11:44ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154496#M5426
Results: (after updating to the latest firmware)<BR />Macbook - lag<BR />iPhone - lag<BR />Samsung s7- works well!<BR />Windows notebook - worst! Either one side with super lousy quality or can't connect at all, and hang the notebook<BR /><BR />Ironically the sound quality with iPhone and macbook is the best<BR /><BR />Am testing using YouTube<BR /><BR />If pure music, the lagging won't be a problem since not using as videoSun, 04 Nov 2018 17:22:31 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154496#M5426tz_wong2018-11-04T17:22:31ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154559#M5429
<P>I think most people bought this due to previous good experience with Bose's product quality...</P><P>&nbsp;</P><P>my Mini Soundlink work like a champ in all my phones/notebooks..(since iphone5, old asus notebook, to macbook/xps13)...but this soundsport free is a total melt down for the brand, and it shows Bose quality / QC /developer is having a big downhill...and looking at the product management not answering this issue, and keep selling this bugged product to the market, i am not surprise Jabra, Beat will keep eating up their market more..&nbsp;</P><P>&nbsp;</P><P>This can be the last Bose product for many consumer buying seeing such lag of respondsibility...</P><P>&nbsp;</P><P>#laggate</P>Mon, 05 Nov 2018 01:44:53 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154559#M5429tz_wong2018-11-05T01:44:53ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154560#M5430
<P>any video app that works well? youtube in samsung seems ok, but not iphone/macbook..</P>Mon, 05 Nov 2018 01:55:09 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/154560#M5430tz_wong2018-11-05T01:55:09ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/157474#M5591
<P>The problem is YouTube, not your Bose Soundsport Free's. &nbsp;It’s the crappy way that YouTube caches their videos.</P><P>&nbsp;</P><P>Quality video sources like Netflix, Amazon Prime, etc do not have this problem.</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 16 Nov 2018 15:09:21 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/157474#M5591wch@cordhaven.com2018-11-16T15:09:21ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/157603#M5598
I don't think it's YouTube, as said it works well on my Samsung phone on YouTube ,<BR />But iPhone, Macbook having lag and Windows notebook even worst, the Bose denied of their problem is crazy..Fri, 16 Nov 2018 23:29:51 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/157603#M5598tz_wong2018-11-16T23:29:51ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/166043#M6095
<P>there is video lag when working through an app like youtube, however going to the youtube website to play the video does not have any lag, or is at least 97% in sync (barely noticable unless you look very closely) it might be because soundsport is getting the audio and video secondhand (youtube app) instead of directly from the actual source (youtube website)</P>Sun, 02 Dec 2018 05:29:07 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/166043#M6095okcalderon2018-12-02T05:29:07ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/171772#M7054
<P>I have been using these headphones daily for a little under a year. I am using iPhone X and my headphones have the latest (2.5.6) update. The only app that I've ever had problems with is YouTube for iOS. Every other video app I used on my iPhone (Netflix, Hulu, Prime Video) do not have any audio/video delay. As others have noted, if you go to youtube.com from safari/chrome on an iOS device, the audio/video delay disappears. To me, this is clearly an issue with the iOS youtube app.</P><P>&nbsp;</P><P>Again, I use these headphones heavily on a daily basis, both just sitting at my desk as well as running/biking, and the audio/video delay on youtube's iOS app is the only issue I've ever had with these headphones. The issue appears to be with the youtube app itself and not the headphones. Can't speak to any issues with Android devices, but I've had an amazing experience with these headphones with my iPhone.</P>Thu, 20 Dec 2018 15:13:19 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/171772#M7054thaBadfish2018-12-20T15:13:19ZSoundsport free - Audio/Video Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/173023#M7268
I received a pair for Christmas, it did a software update when I turn them on, but I noticed that there is a substantial lag when using any video source. This includes YouTube, Facebook, Prime Video, Xfinity. I paired them with my iPhone, my iPad with the same results. I would hate to have to return these if this issue is not resolvedTue, 25 Dec 2018 22:28:43 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/173023#M7268Kenporter2018-12-25T22:28:43ZRe: Soundsport free - Audio/Video Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174214#M7330
I have the same problem, it’s not synchronized with the video, I make the update but it still the same problem. have and iPhone XSat, 29 Dec 2018 04:09:03 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174214#M7330Omar062018-12-29T04:09:03ZRe: Soundsport free - Audio/Video Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174217#M7331
It surprises me but for now, All the other video apps work Netflix is good Hulu is good the only when I have a problem with is you tu all the other video apps work Netflix is good Hulu is good the only when I have a problem with Is I YouTube . For now the only way to get around the YouTube problem is to watch YouTube through a browser if you have an Apple iPhone I suggest you use Safari if you have an android I suggest you use their default browser and watch YouTube through their default browser that should get rid of the video last at least until they figure out what to do about the YouTube appSat, 29 Dec 2018 04:27:31 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174217#M7331okcalderon2018-12-29T04:27:31ZRe: Soundsport free - Audio/Video Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174231#M7332
<P>I am using Macbook , listening to Youtube on browser and still lagging...</P>Sat, 29 Dec 2018 05:39:15 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174231#M7332tz_wong2018-12-29T05:39:15ZRe: Soundsport free - Audio/Video Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174232#M7333
Are u using safari? That is very surprising. I actually sold my pair on eBay took the money and bought new true wireless earbuds by a ny company called master and dynamic they sound amazing and zero lag on YouTube or any videoSat, 29 Dec 2018 05:57:40 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174232#M7333okcalderon2018-12-29T05:57:40ZRe: Soundsport free - Audio/Video Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174251#M7335
It’s not only YouTube app, when I’m typing the lag still on and when you play games like PUBG or other game the lag still there. Try it and you will see.Sat, 29 Dec 2018 08:10:04 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/174251#M7335Omar062018-12-29T08:10:04ZRe: Soundsport free - Audio/Video Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/175967#M7470
Have the latest firmware, the audio lag is an issue. When is bose going to address this?Thu, 03 Jan 2019 21:59:46 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/175967#M7470joshuawjulian2019-01-03T21:59:46ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/175990#M7472
<P>Its 2019 and they still have it not fixed ? **bleep** !</P><P>First they builded low Quality Bluetooth&nbsp; hardware in it and now they cant't even play sound at synch ?</P><P>I bought these yesterday, paired these with my IPhone X&nbsp; and even the Keyboard sound laggs !!!!!!</P><P>Even a wirless 20€ Earhphone has better input/output time then these !</P>Fri, 04 Jan 2019 01:22:21 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/175990#M7472Percey2019-01-04T01:22:21ZBose SoundSport Free wireless Headphones Lagging issueshttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176003#M7487
<P>I would like to gather how many users have the lagging issues and result into returning the headphones. (Want Bose to realize how bad that product is)</P><P>I am a big fan of Bose products due to its extremely good sound quality.&nbsp; Would never look into other products until I bought the SoundSport Free.&nbsp; Very disappointed.&nbsp; Lagging on Windows Laptop is unacceptable.&nbsp; Even worse is the syncing issues between iPhone and Windows Laptop !!!</P><P>I had to return it and in search for another wireless headphones.&nbsp; Probably going to get the AirPods !!&nbsp; Still have the QC35 and loving it !!</P>Fri, 04 Jan 2019 04:17:50 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176003#M7487auee922019-01-04T04:17:50ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176017#M7476
I don’t know what’s going on with this headphones. Only in IOS is the lag, Android doesn’t have this problem. But it’s only in applications, when you see videos directly from safari, there’s no problem there, only in apps, (YouTube, Facebook, Instagram, all kind of games). Please Bose, fix this problem, I love this Soundsport free but this problem it’s irritable.Fri, 04 Jan 2019 06:15:18 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176017#M7476Omar062019-01-04T06:15:18ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176018#M7477
<P>On PC is even worse ! You can only hear the right earphone. And the quality is horrible.</P>Fri, 04 Jan 2019 06:24:10 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176018#M7477Percey2019-01-04T06:24:10ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176436#M7501
<P>I bought these when they came out - and here's my feeling:</P><P>1) Using on an iOS device I haven't seen much lag. Which is good. They sound good too. These are great for commuting etc.</P><P>2) The left bud regularly drop connectivity which is very annoying.&nbsp;</P><P>3) Using them on desktop is a TERRIBLE experience compared to my other bose wireless headphones. The latency and lag is nearly a second. I do a lot of audio editing, and I only had these headphones with me and needed to do some work. OH MAN, YIKES!! Not going to do that again.&nbsp;</P><P>&nbsp;</P><P>Would love to see Bose address this because it's such a serious fail compared to their other hardware.&nbsp;</P>Sat, 05 Jan 2019 23:06:48 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176436#M7501canzone2019-01-05T23:06:48ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176518#M7506
<P>Hi canzone,</P>
<P>&nbsp;</P>
<P>Thanks for posting. I am sorry to hear about your experience so far with your SoundSport Free. I would like to assist so you can use your headphone to their fullest potential. I would recommend&nbsp;making sure that your headphones are updated to the latest software by going to btu.bose.com on your computer and following the instructions.</P>
<P>&nbsp;</P>
<P>If that doesn't&nbsp;help, I would recommend&nbsp;contacting your local support team to see if they can assist. <A href="https://bose.life/2qwENj4" target="_blank">Here is a link you can use</A>. Click on your region, scroll down until you see "Contact Us."</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>&nbsp;</P>
<P>Tony G - Community Support</P>Sun, 06 Jan 2019 13:35:31 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176518#M7506Tony_G2019-01-06T13:35:31ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176616#M7510
<P>The newest Update has the same Problem and all Hardware Revisions.</P><P>It makes no sence to contact the Support, because they won't help you.</P><P>&nbsp;</P><P>It only wastes you time to wait for a broken replacement.</P>Sun, 06 Jan 2019 20:10:29 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176616#M7510Percey2019-01-06T20:10:29ZRe: SoundSport Free Laghttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176676#M7514
<P>It's only with IPHONE. I have these pair for 6 months and using them with my GALAXY S8 and they are awsome!!! no lag, no delays, everything is perfect</P><P>with all apps including Youtube.</P><P>&nbsp;</P>Mon, 07 Jan 2019 05:00:15 GMThttps://community.bose.com/t5/In-Ear-Headphones/SoundSport-Free-Lag/m-p/176676#M7514ofir_s2019-01-07T05:00:15Z