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I was trying to import flight reservation into Tripcase but was not able to. I then went to the Airline website to check I had the correct details. Airline reported that the flight had been cancelled.
Panic email to TravelUp who very quickly discovered that the airline in question was having technical problems and all reservations showing the same. TravelUp responded with full details of the reservation. Even suggesting I contact airline direct to ease worries.
I made direct contact with…
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I was slightly concerned about booking expensive flights through an agent I had never heard of before and very worried that I had done the wrong thing when the operator of one flight advised of a change to my itinerary giving me a 20 minute connection window.
After a really brief call to Travel Up customer services, I was reassured everything would be sorted for me and within the hour, I had a new itinerary with a manageable connection and new e-tickets. I was really impressed with the ease of…
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I didn't select to have my two seats together in the initial booking. I emailed and got a really quick response saying my seats had been changed. Great and super fast help from jimmy. Thanks!…
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I had to re-schedule my flight at the last moment and the service was prompt. I got a call from customer service within 1 hour of dropping an email and they re-scheduled my ticket without charging a penny extra. Way to go!…
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Sent an email on a sunday morning and had a reply back the same day within a few hours. Very quick service and would recommend to anyone. Thank-you very much.
Dealt with the admin manager Jimmy so thank-you…
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When making an online booking the response is mostly an unknown factor. I bought my airflight tickets with TravelUp. My e-tickets were speedily delivered to my inbox. I had an issue with my meal plan which I wanted to alter and this was sorted very swiftly. That's great! Thank you…
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This is the second time we have booked our flights through Travel Up.
The first time in 2007 and there were no problems with the flights and we had a great holiday.
The second time was in December 2014. We had exceptional assistance from the person I dealt with. He went beyond the call of duty, by remaining well beyond office hours to find us cheaper alternatives for our flight in the Christmas season where airlines charge exorbitant prices. The result, no problems with the flights and a…
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I was impressed with your representative, Brian Edwins. He put himself out to help us even though it meant he was there after his knocking off time. I really cannot have asked for a better service and highly commend him for his dedication…
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I was a bit dubious buying our holiday by calling TravelUp. I'm so conditioned to Expedia, I'd turned into an automaton myself. But then the person I dealt with picked up the phone.
He was our helpful assistant at TravelUp and he has truly done an exemplary job. I simply can't wait for the stressless flights, with easy connections, five star hotel and everything in my criteria was ticked. I want to leave right now.
Thank you for helping me get truly a great price for an excellent holiday…
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Flights booked: Blantyre, Malawi. I have used Travel-up on more than one occasion and didn't hesitate to give them a call when I need to book flights. On this occasion I dealt with Brian Edwin who was courteous and kept in touch throughout the process. Armed with my list of dates/times that I needed to travel, Brian was able to source the flights required. Everything went very smoothly and I'm certain that in the future when I need to be somewhere else and I need to fly to get there, Travel-up…
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My first time with 'Travelup'. I am a regular air traveller, approx 3 or 4 times a year They surprised me with their fast expert and very friendly service. I would like to compliment one person that went out of his way to clear all my queries, his name is Brian Edwin.Congratulations on a job WELL DONE!!…
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I had a couple of questions and wasn't too keen on calling, I wrote an email and a few hours later had a detailed reply and all my questions answered. I couldn't have asked for a better service…
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Email sent to request vegetarian meal for upcoming flights with China southern. This was facilitated within one hour. However no way to confirm with airline so will have to wait to confirm at airline desk at airport…
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