Remote Support

Do you need a quick solution to a technical problem?

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Live Remote Assistance Disclaimer

By allowing a Frankenstein support representative to provide Remote Assistance, you accept responsibility for any changes made to the desktop content or system settings. Frankenstein does not assume and is not responsible for any liability for the linking and viewing of any desktop content. As such, Frankenstein recommends you remain at your desktop and observe the entirety of the remote session. You will retain control for the duration of the remote session and can terminate the remote session at anytime.

How It Works

Step 1

Once you are on the phone with a member of our support team, you will be directed back to this page, and click on the TeamViewer image to go to the TeamViewer download page.

The download will start automatically.

Step 2

Depending on what browser you use, you will be prompted Run or simply click on the downloaded file (TeamViewerQS executable).

Step 3

You will be asked if you want to allow the file to run by Windows.

Click YES.

Step 4

A window that looks just like the TeamViewer image will appear.

Please read the ID and Password to the support representative.

Click the image below to proceed.

Please note that charges will apply to remote sessions.

The cost of this service is $85/hr and is charged in 15 minute increments.