I have been using Wilkinsons to manage the letting of my property for about 10 years now and they are brilliant. Compared to other agents across the UK that I rent properties through they are head and shoulders above them all. They are always courteous, professional, efficient and value for money. They know the market well, they deal directly with the tenants, they deal with all issues immediately, are always contactable by phone or email and simply take the hassle out of property letting whic... read full review

Excellent service. The agency has been very precise, helpful and proactive with all our questions and needs. I will definitely recommend it to friends and colleagues. The staff is always polite and competent.... read full review

Wilkinson Estates have been my letting specialists for a number of years now and I can say that until I ¢â‚¬Å“found¢â‚¬Â Wilkinson Estates I had never been fully satisfied with how my property has been managed.
With Wilkinson Estates, from my first contact with Matthew Wilkinson and since then with all his team members I can only say they manage my property with the care, consideration, full commitment and attention to details as if it were their property. I can most certainly ... read full review

Excellent service from Rosie, right from arranging viewings up until collecting keys to our lovely new house. Really went out of her way to help us...even went over the the house on two occasions to measure rooms for us as we were not local at the time. The whole house was handed over in an immaculate condition, including steam-cleaned carpets. Absolutely no complaints, a breath of fresh air.... read full review

Recently rented a flat through Wilkinsons, great agent. We needed to move really quickly and they went out of there way to help and organise everything - Steph and Abbie were fantastic. Would definitely recommend!... read full review

We have been Tenants with Wilkinson Estate since Jan of 2010. We have been absolutely delighted with the Service level and attention to detail provided by the entire team at Wilkinson. From helping us chose the right property, to getting the paperwork sorted out and then the on-going service, the whole experience has been excellent.
Any issues that arise during the tenancy are dealt with promptly and to our satisfaction. We wish the Wilkinson Team great success for the future!... read full review

Wilkinsons started managing one of our houses in Maidenhead from 2003. We relocated outside the UK in 2001. We first used other estate agents to manage the letting of our house. Numerous problems with rent arrears and vacant periods led us to change agents and we were lucky to have chosen Wilkinsons.
Since 2003 when Wilkinsons took over the management, the letting of our house has been trouble-free for us. So much so that we used our hard-earned savings to purchase another property for them t... read full review

Recently rented a property through wilkinsons. All the girls in the office are very nice and felt they really went out of their way to help us. There were a few issues with the house which made moving in even more stressful but the lady in the property management was brilliant and got people out to resolve everything within a few days.... read full review

I have used this small family run business for over 10 years in letting three flats in the Maidenhead area.
They have been highly efficient, conscientious and diligent in dealing with these properties and regularly go above and beyond to speed the process. Whilst acting on my behalf as letting agents they have always been mindful of the concerns of the tenants, both prospective and existing.
They have a useful and well set out website and I have no hesitation in recommending them.... read full review

Wilkinsons have been our exclusive letting agent for seven properties let in Maidenhead over the past 14 years. During that time we have built up a strong working relationship. We have found them very effective in re-letting and supportive and helpful when we have had property management problems, willingly [often at no extra cost] taking over our management role when we have been overseas and not able to do it ourselves. All the staff, not just Matthew and Diana, have always been friendly and ... read full review

Comment on agent fees

As exclusive agent we pay appropriately reduced fees which compare very favorably with local competition

Suprised by comments below!?! I rented through wilkinson Estates last year. Fantastic service right through to end of tenancy. Helped me find somewhere that suited my needs. If i ever move back to areas they cover, will certianly use them again.... read full review

I experienced a high quality service from Wilkinson Estates. I'd never privately rented before and so therefore I needed to have my hand held, quite a lot. The team were more than happy to assist me in every question that I had (and there were a lot). I have also recently seen that their Admin and Extension fees are a lot lower than my current estate agents (Romans).
All in all, I was very pleased with the personal and professional service I received from Wilkinson Estates and I would certain... read full review

Quite simply the worst estate agents I have ever come across. They do not care about their tenants and try and charge them for everything. The fact that Mr Wilkinson only responds in a childish defensive manner, rather than taking on board the constructive criticism displayed on this website, is clear indication of the level of service you can expect to get from them. Stay well away from this company, you have been warned.... read full review

What agent could do to change your mind?

They should remember their tenants are paying customers also and should at least try and maintain a basic level of good customer services. If they do not know what this is, then maybe a staff training day should be organised and then they can put all the money they have ripped off from tenants to good use.

Attached Files

Oh Mr Wilkinson. If you put the same amount of effort into your customer care, as you do on here defending your company's appalling behaviour, maybe then you will be able to get at least ONE good review. Until then I'll guess we will just wait for your next tirade of pathetic excuses and explanations for your disgrace of a business. However please feel free to continue to display your attitude on here, I am sure it will provide positive advertising for your business. "Ranked 173 out of 175 ...

I have rented a property from Wilkinsons Estates and I can tell you they are the worst letting agents I have ever encountered. They use bullying tactics as you can see from Matthew Wilkinson's replies to reviews on this web site.
Examples of poor customer treatment include;
None of the staff seem to be communicating, and I would get multiple calls at unsociable hours (8am on Saturday) to deal with non-urgent matters. The property was not professionally cleaned when I arrived but that was ded... read full review

Another phantom 'review' packed with untruths. Why do you not admit who you are to enable your lies to be answered? There's only one reason.
However some points to be made:
We aren't even open at 8AM Saturdays.
How did we 'take your money in other ways'? Any costs due to your poor upkeep of the property would have gone to contractors, not us.
'Large and disproportionate deposit'? It would have been 1.5 months rent, unless you had pets. Same as virtually every agent requests.
It will hav ...

1 Star Review

Feb 04,2014

By: 'Sarah'

Feb 04,2014

Branch: Maidenhead, 1 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL6

Terrible service, terrible estate agent! Rude manager - probably small business syndrome! The sooner the estate agent industry is regulated the better! Even though the property was cleaned to a very high standard, we were still charged money on check-out, interesting that the previous tenants were also charged exactly the same amount - coincidence? I doubt it!
Would never rent with these again and would not recommend!... read full review

Our inventories are performed by an independent clerk and any deductions from a deposit have to be approved by the ex-tenant.
Let me know who you are, and what property you refer to, and Iâ€™ll respond to your comments. I doubt you will, as â€˜throw a stone from the trenchâ€™ complainants never do. Coincidence? I doubt it.
Matthew Wilkinson ...

2 Star Review

Jan 09,2014

By: 'Daisy'

Jan 09,2014

Branch: Maidenhead, 1 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SL2

We rented a house from this agency. We felt they did not want us to leave any faintest mark anywhere. Yet, they were happy to leave unpainted old wooden window frame going to rot. I have two points to make: 1. please do not bring in prospective tenants for viewing without calling the tenant or getting the permission from them first. Until they leave the property, they remain your customer. 2. do not list everything in the inventory list including items which are well-past-used-by-date and should... read full review

In 19 years we have never had a tenant with the first name of â€˜Daisyâ€™, so I assume you are someone with so little conviction in your comments that youâ€™ve decided to change names.
In answer to your points:
1. We always do
2. The independent clerk does the inventory, not us
3. The Â£100 unapproved deduction: that just didn't happen I'm afraid (and never does).
Matthew Wilkinson ...

1 Star Review

Nov 17,2008

By: 'neveragain'

Nov 17,2008

Branch: Maidenhead, 1 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:

Branch: Maidenhead, 1 High Street
Lettings (as a Tenant)
Postcode:

2people found this helpful

We rented a flat through wilkinsons estates. An independent inventory clerk conducted the checkin inventory. We were really careful with the property and always took our shoes off so as to not mark the carpet and bought throws for the sofa etc.
When we left the "independent" checkout clerk conducted the checkout inventory, we were confident that she will not find anything as we had been very careful. However on receiving the letter with the results we were amazed at what we read. We were liab... read full review

From the information in your comments I know which property and tenancy this relates to.
Unfortunate as it is, outgoing tenants are often surprised at the thoroughness of the independent inventory clerk (I am not sure why you imply they are not independent?).
Whilst it is not inconceivable that carpets were soiled during viewings, I think it is unlikely, and surely you would have commented on it at the time. That the sofa was soiled by the agent as well does seem rather far-fetched.
It is no ...

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Agent Fees

TENANTS: Our Administration Fee if you wish to rent one of our properties is only £85 per tenancy, plus £40 reference fee per person (both +vat). Who Would You Rather Rent Through?
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Last updated at 1:54 PM 28/10/2014 by Matthew Wilkinson

Complaints Procedure

As members of The Property Ombudsman, we have a comprehensive written complaints procedure. Please contact matthew@wilkinsons.co.uk in the first instance.