Popular Quests on Freshdesk

Earn customer love

Share knowledge

Encourage your agents to publish solutions to common problems on your knowledge base to help your customers help themselves.

Build community

Allocate points based on how active an agent is on your forums. Every interaction with a customer on the forum will earn agents more points.

Enlightenment through Freshdesk’s gamification

“Gamification was a big plus for friendly agent competition. Agents aim for the ‘Quadfecta’, which means scoring highest for the month in all four of the measured categories. In 2015, we had 5 top winners who received a gift card. Freshdesk’s unique gamification features helped us identify where we needed to be more selective with hiring practices and verifying skills.”

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