Help and Frequently Asked Questions

We have compiled a list of our customers most frequently asked questions to provide a useful reference point for any queries that you may have about the products or service that we have to offer. If you can’t find exactly what you are looking for, please call FREEPHONE 0800 80 30 123 (9am-5pm) or email customercare@healthspanelite.co.uk and one our friendly and knowledgeable customer care advisors will be on hand to help.

Informed-Sport

What is Informed Sport?

Informed-Sport is a supplement testing and certification programme which provides assurance to athletes that products carrying the Informed-Sport logo are manufactured to the highest quality standards and have been batch-screened for substances banned by the World Anti-Doping Agency (WADA).

The Informed-Sport programme works closely with supplement manufacturers and suppliers to implement the necessary systems, procedures and high quality analytical testing to minimise the incidence of banned contaminants finding their way into sport.

Athletes who see the Informed-Sport logo on a product can be assured it has undergone a rigorous risk analysis and screening programme for substances banned by sport and is therefore safer to use.

Who are LGC Sport?

LGC are a world-renowned sports doping control and research laboratory, with over 50 years of expertise in anti-doping in sport. A laboratory with WADA testing experience, LGC have published over 350 peer reviewed scientific studies. In 2008, LGC launched the Informed-Sport certification programme.

What is the risk of a supplement being contaminated if it is not tested under the Informed-Sport programme?

Research conducted by LGC found that approximately one in ten high street supplement brands tested in the UK & Europe contained low levels of contamination by substances banned by the World Anti-Doping Agency. Even at low levels these substances could lead to a failed drugs test. In the same research study products tested under the Informed-Sport programme were found to have negligible levels of contamination.

If a product carries the Informed-Sport logo does it mean that it is guaranteed to be free from banned substances?

Products which are accredited under the Informed-Sport programme have been tested for a wide range of substances banned by the World Anti-Doping Agency to provide the highest possible level of assurance for athletes. Therefore Healthspan Elite products are safer to use than supplements that have not undergone a stringent batch testing programme. It is impossible, however, for any supplement product to guarantee that it is 100% free from banned substances as the World Anti-Doping Agency banned substance list is open ended.

Where can I find my batch certificate?

When you purchase a product from Healthspan Elite® you will be sent a link which allows you to download the relevant batch certificate, so you always have it available for your reference. You can also download the most recent batch certificate via the relevant product page on our website.