My sister's DirecTv Tivo Phillips 708 has been without most of the local channels since May 1. We see that it still has 6.3e software. We have tried everything DirecTv told us to do to restart it. We even did a complete reboot and cleared everything just to see if that helped. We have nothing to lost at this point. This unit has never been opened up like some have done. I read about slicers and have no idea what that is. I just do not what to do any more. We did get DirecTv to credit her account the $5 for the local channels for one year. After the last phone call to whin about their lack of customer service, they gave her Showtime free for a month. Like that is going to help. My sister has her old Samsung, I think, Tivo series 2. But it would need repaired with a new fan and tuners. This Tivo have the 6.4a software. And a new card from DirecTv would have to be bought again. What do you think she should do??

And to top it off, my DirecTv Tivo Phillip 708 has a tuner going bad. The local channels cube up and the sound skips. Is it worth sending it to Tivo Upgrage or WeaKnee if DirecTv is doing everything to not support Tivos these days? I need to decide what to do before the new fall seson starts. Please tell me what you think. Replace both tuners? I so love Tivo better than DirecTv's DVR. I only have a small amount of programs that I can put on disc if I want to save them before send in for servicing, if you think it is worth it. Is it worth servicing??

* Just read the WeaKnee forum about the same issue. They suggest a new hard drive. Does this sound right? *

And to top it off, my DirecTv Tivo Phillip 708 has a tuner going bad. The local channels cube up and the sound skips. Is it worth sending it to Tivo Upgrage or WeaKnee if DirecTv is doing everything to not support Tivos these days? I need to decide what to do before the new fall seson starts. Please tell me what you think. Replace both tuners? I so love Tivo better than DirecTv's DVR. I only have a small amount of programs that I can put on disc if I want to save them before send in for servicing, if you think it is worth it. Is it worth servicing??

* Just read the WeaKnee forum about the same issue. They suggest a new hard drive. Does this sound right? *

My sister's DirecTv Tivo Phillips 708 has been without most of the local channels since May 1. We see that it still has 6.3e software. We have tried everything DirecTv told us to do to restart it. We even did a complete reboot and cleared everything just to see if that helped. We have nothing to lost at this point. This unit has never been opened up like some have done. I read about slicers and have no idea what that is. I just do not what to do any more. We did get DirecTv to credit her account the $5 for the local channels for one year. After the last phone call to whin about their lack of customer service, they gave her Showtime free for a month. Like that is going to help. My sister has her old Samsung, I think, Tivo series 2. But it would need repaired with a new fan and tuners. This Tivo have the 6.4a software. And a new card from DirecTv would have to be bought again. What do you think she should do??

And to top it off, my DirecTv Tivo Phillip 708 has a tuner going bad. The local channels cube up and the sound skips. Is it worth sending it to Tivo Upgrage or WeaKnee if DirecTv is doing everything to not support Tivos these days? I need to decide what to do before the new fall seson starts. Please tell me what you think. Replace both tuners? I so love Tivo better than DirecTv's DVR. I only have a small amount of programs that I can put on disc if I want to save them before send in for servicing, if you think it is worth it. Is it worth servicing??

* Just read the WeaKnee forum about the same issue. They suggest a new hard drive. Does this sound right? *

Your hard drive may very well be starting to give you problems so change it if it's been in use more than 2 years.

However, I've experienced the same issue numerous times over the last 5 years, ie, currently have 4 DTivos and have had the tuner issue 7 times and "all" but once it was the power supply that was going bad (not able to provide proper volts/amps), I would simply swapout the supply and the 2nd tuner would work (verified supply was bad as I would swap it into a known good working unit and the 2nd tuner wouldn't work. I've read numerous posts from others and it seems to be a common issue.

BTW, the vendor you mentioned also can repair units with bad tuners, power supply if you're not up to it yourself or don't want to try. If you have ever worked on a desktop computer and are not intimidated by trying it "is" a relatively simple process to replace the supply.

What do you really have to lose? You're on the verge of getting rid of it anyway and you very likely would end up with a working unit with a little effort & a "good" power supply.

This was my issue... I was able to successfully fix one Tivo where the tuner completely stopped working by following this thread.

Well I got my Tivo box out and brought up all the cables and the setup manual. And I don't have the S-video cable or the composite video connection cable plugged in to any ports. The tv did not have a S-video connection on the back. My is set up looks like example A with a tv, vcr/dvd recorders, Tivo all with coaxial cables. I took the new coaxial cable that came with the Tivo and bypassed the vcr/dvd and connected it to the tv to Tivo. No difference. But it was worth a shot. Why is it never that easy?

If your Series 2 DirecTivo is connected to a phone line and successfully making calls, but you're still not getting the v6.4a update, then please post back with your Tivo Model Number and Tivo Service number. I'll pass that information along to our DirecTV contacts to provide to Tivo for further troubleshooting.

If your Series 2 DirecTivo is connected to a phone line and successfully making calls, but you're still not getting the v6.4a update, then please post back with your Tivo Model Number and Tivo Service number. I'll pass that information along to our DirecTV contacts to provide to Tivo for further troubleshooting.

Tivo Model number - Directv R10
Tivo current software version 6.1-01-2-521
Tivo Service Number - 521-0001-90C1-59CA
My Tivo does NOT have any "modifications" to its original software

I have a Philips DSR7000. Upgraded to 302 Hours with Instant Cake running 6.2a.

About 2 months ago I lost local channels in Southern California. It had been so long ago that I did the whole hard drive swap that I forgot about all the details of how I even did it.

I pulled out my old 50 foot phone cord and hooked the unit up to the wall jack. I did that for about 2 weeks, but nothing ever happened. It connected fine, but update was never downloaded. I put away the phone cored and thought I was out of luck.

It was unplugged for about 3 weeks.....and for some reason at 11:30 last night I thought I should plug it in again and see what happens. I forced it to connect. It connected and did a download (maybe 5 minutes).

When I went back into phone setting to check status it said "pending restart". I went to bed and when I checked this morning all my locals were back! Now is says software version 6.4a.

I was about to try all kind of costly alternatives to get my locals back. SO glad I happed on its own.

btw I never gave my tivo details here or on the other forum. So those of you that didn't either, it should eventually download and upgrade. I guess it is just a waiting game. Have faith, it should work eventually.

Even though the debacle should have never happened….thanks to whoever fixed it!

If your Series 2 DirecTivo is connected to a phone line and successfully making calls, but you're still not getting the v6.4a update, then please post back with your Tivo Model Number and Tivo Service number. I'll pass that information along to our DirecTV contacts to provide to Tivo for further troubleshooting.

Hughes Series 2 sd-dvr40
software version 6.3e-01-2-151
service number 351-0000-A067-F4C1

stevel is correct, 3.5d is what you need. At this point, it looks like DirecTV is only going to do Series 2 software updates so you'd need to acquire the image and install it yourself to continue using your DSR6000.

I'm still on 3.5c on my DSR6000. If someone could PM me with the locaion of a 3.5d image I would appreciate it. Just noticed a short time ago that my locals were missing.

I called for service and customer service representative stated I would have to pay for the call. I said no as it was just installed and that the dish should not have moved after two weeks. Old dish was in place for 10 years and never moved. Customer service representative then stated service call would be covered under 90 day warranty.

Very interesting service call. The antenna was adjusted within 2 hours by the service manager who happened to be in town. Pleasant gentleman had an issue hitting the sweet spot; so I made go back up to adjust antenna. Hopefully he tightened it.

The DTV bill comes a week later. It had a service charge with a credit for half of the service. I called CS and needed to talk to three people to get it adjusted to nil. It was an hour's waste of my time and the reason I am posting this message today. Funny too that they "recorded" on their service ticket a charge when I explicitly said adjust it with no service charge or remove it. They didn't write that down on their notes though.

What a joke.

Who owns Direct TV these days?

They went from apparant good customer service getting me to change over to a DTV DVR; poor installation (antenna moves after a couple of weeks)

Their piss poor customer service (in addition to me having to give up my direct tivo) has convinced me to switch in the next couple of weeks.

Directv's customer service has always been very poor. Poor customer service is pretty universal. Switch service if you wish. I fail to understand why you will feel better to be treated just as poorly by someone else.
Otherwise, if you're going to rant about it, there are threads in the forum where such discussion would be on topic.

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My own experience with DirecTV customer service has always been good. But yes, errors in communication happen, and with the multi-layered support approach DirecTV has, problems are more likely to appear.

DSR6000 has 3.5c and will not connect to the service, Keep getting a message that it is Busy connecting to DirectTv and exits the attempted phone call. I can not change the phone numbers because it needs to call in to get the list. I was thinking about nuking the dvr at set back to factory defaults, maybe get a phone line then. Does this sound like an option that will work?

DSR6000 has 3.5c and will not connect to the service, Keep getting a message that it is Busy connecting to DirectTv and exits the attempted phone call. I can not change the phone numbers because it needs to call in to get the list. I was thinking about nuking the dvr at set back to factory defaults, maybe get a phone line then. Does this sound like an option that will work?

I haven't heard a single report (on this forum or elsewhere) of a Series 1 user getting the 3.5d software install after the locals issue first appeared. Unless that changes, your only options for reviving your DSR6000 would be to manually install the 3.5d slices if they're already on your TiVo (like I did here) or to get a 3.5d image and restore it to your hard drive. Feel free to pm me if you have questions on either option.

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DSR6000 has 3.5c and will not connect to the service, Keep getting a message that it is Busy connecting to DirectTv and exits the attempted phone call. I can not change the phone numbers because it needs to call in to get the list. I was thinking about nuking the dvr at set back to factory defaults, maybe get a phone line then. Does this sound like an option that will work?

This old Series 1 Tivo software is no longer being streamed. You can have a dealer like Weaknees upgrade your software. Or perhaps consider upgrading to the new THR22 HD Tivo.

I have the 3.5d slices on my hard drive from when the TiVo tried to upgrade me four years ago. The problem with allowing it to go forward now is I need to be able to use a IDE<-->USB adapter as I no longer have a PC with IDE connections to upgrade to the LBA48 kernel. None of the Linux tool software releases(Instantcake, mfslive, PTVUppgrade) seem to be able to recognize the TiVo drive when attached this way. WinMFS will recognize it as a TiVo drive but I can't use that to copy in the modified kernel.

I had similar problems trying to help someone re-enable initrd and switch to the stock kernel for a DSR6000 with a stock prom and they only had a laptop with a IDE<-->USB adapter. No dice.

In your case, I wonder if you could work around this by grabbing the kernel from the lba48 cdrom and sticking it on a flash drive along with the Linux static tpip binary and then use a Linux boot disk that recognizes your TiVo drive to run tpip manually?

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