Sales and Revenue Acceleration

Select from one of our Programmes

Sales and Revenue Acceleration

Our Sales and Revenue Acceleration Programs are among the most recognized and successful training and follow-up solutions currently implemented in leading hotel chains and service-oriented organisations.

Signature’s sales training programs cover all facets of the sales process, ensuring success from prospecting and building relations to negotiating and closing the sale. Whether you have a need for training on telephone sales – inbound or outbound, in-person sales appointments, telephone or email prospecting, cold calls or site-tours, Signature has your solution. We have been researching sales strategies, developing sales training programs and continually updating our content to reflect the changing habits of our prospects, influencers or decision makers.

Our dynamic training and effective follow-up programs will give you the tools necessary to develop and execute sales plans that generate more customers, revenue and profit, giving you a decisive edge over your competition.

Signature Worldwide’s Transient Edge™ Program is designed for all personnel who handle reservation inquiries.

Results

Our experience with over 6,000 clients has proven that effective use of this program will help your hotel increase conversion rates and generate additional revenue from selling and upselling successfully.

We train your talent to:

Sell more and sell smarter than the competition

Give you an edge over the competition by focusing on the unique benefits of your properties.

Improve financial performance by increasing conversion rates and ADR.

Improve employee satisfaction and retention by educating, motivating and empowering your teams to do great work every day.

Training Objectives

Participants in Transient Edge™ will:

Learn effective questioning techniques to create sales opportunities.

Learn how to listen out for upselling and cross-selling opportunities.

Learn when and how to upsell and cross-sell.

Learn to focus on the guest in an effort to build value in your hotel.

Gain greater knowledge of how to use the hotel’s features and benefits to sell more rooms and hotel services.

Be better prepared to overcome potential customer objections and resistance.

Understand how to track results and monitor and enhance individual and team performance.

Signature Worldwide’s Sales Edge™ Program covers all facets of the sales process and teaches sales people how to convert more customer inquiries into sales. The training sessions teach the art and science of legendary salesmanship.

Training Objectives

To provide participants with contemporary sales skills and techniques that will build their confidence, increase their enthusiasm and improve the quality of their sales performance in order to maximize profitability.

Results

Credibility and rapport-building: Creating interest, building confidence in the first minute.

Customer needs and wants identification: Qualifying the client and the business.

Signature shall provide continued support of the skills acquired from the Front Office Upselling Training Program via a follow-up program. The follow up program empowers front office employees to monitor their individual performance progress using automated tracking and reporting solutions.

Signature shall provide continued support of the skills acquired from the F&B Suggestive Selling Training Program via Mystery Guest services that monitor skills development and employee performance progress.

The Spa Edge™ Program is designed for all personnel that work in Spa, Well-being and Thalassotherapy Centers. The training program provides your talent with knowledge, tools and skills they need to increase the converted volume of the spa inquiries as well as upsell and cross-sell products to existing spa guests or walk-ins, thereby maximizing revenue potential.

Applying these skills will not only increase revenues and service level, they also invite all areas of the spa to become extensions of the comprehensive sales effort.

Employee confidence in identifying and matching unspoken needs with SPA treatments and products.

Training Objectives

We train your talent to:

Identify potential opportunities for suggestive selling.

Identify unique selling points per SPA treatment and product.

Create persuasive presentations on SPA treatments and products.

Offering options and advancing the sale.

Key Success Factor

Signature provides continued support of the skills acquired from the SPA Edge Training Program via SPA Mystery Guest Inquiries and Visits, specifically Mystery Calls and Mystery Guest services, that monitor skills development and employee performance progress.

Signature Worldwide’s Call Center Edge™ Program is designed for all personnel who handle call center inquiries.

Results

Effective use of this program will help your organization increase conversion rates and generate additional revenue from selling and upselling successfully.

We train your talent to:

Sell more and sell smarter than the competition.

Give you an edge over the organization by focusing on the unique benefits of your company.

Improve financial performance by increasing conversion rates.

Improve employee satisfaction and retention by educating, motivating and empowering your teams to do great work every day.

Training Objectives

Participants in Call Center Edge™ will:

Learn effective questioning techniques to create sales opportunities.

Learn how to listen out for upselling and cross-selling opportunities.

Learn when and how to upsell and cross-sell.

Learn to focus on the caller in an effort to build value in your company.

Gain greater knowledge of how to use the company’s features and benefits to sell more.

Be better prepared to overcome potential customer objections and resistance.

Understand how to track results and monitor and enhance individual and team performance.

Signature Europe's HR Strategy and SOPs solutions offer a stepping stone in building an HR infrastructure which focuses on the professional advancement of an organization's workforce and processes.
Tel. +30-210-4834340
info@signature-europe.com
www.signature-europe.com