Is the WHMCS project management addon any good?

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I am already running WHMCS and am thinking of purchasing the project management addon. Ours is a small company handling virtual server setup and migration projects and we need a way to handle this in a proper manner, including integration with WHMCS support ticket system and invoicing.

We also need to do time tracking for our Block hour billing for server management.

Any idea if the project management addon fits the bill? I don't see too many enthusiastic reviews anywhere on the web, so it's difficult to know about the quality of the add-on. I would very much appreciate any feedback from the folks on this community that will help me take a decision.

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It gets the job done. I used it like crazy for an entire year and it's fine. It's a bit old-school in some aspects but who cares?

24 minutes ago, meeven said:

I don't see too many enthusiastic reviews anywhere on the web

🤭 reviews... that place where people judge complex stuff after 5 minutes of use. Full of fake reviews and sponsored honest ones. Not to mention star rating system and thumbs up/down that make absolutely no sense.

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those reviews will possibly have been skewed by the fact that the addon wasn't updated for 4-5 years, so was effectively abandoned until the updates started a couple of years back.

having used it a bit recently on a friend's install, i'm not a huge fan of it... it's not bad, it's not great and so I can see why it often gets 2 & 3 star reviews.

it might be worth contacting sales via a ticket and checking if it's covered by the 30 day refund policy... if it is, you could try it and see if it suits your needs... there shouldn't be any need for an install, it's just a tweak to your license settings.

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those reviews will possibly have been skewed by the fact that the addon wasn't updated for 4-5 years, so was effectively abandoned until the updates started a couple of years back.

having used it a bit recently on a friend's install, i'm not a huge fan of it... it's not bad, it's not great and so I can see why it often gets 2 & 3 star reviews.

it might be worth contacting sales via a ticket and checking if it's covered by the 30 day refund policy... if it is, you could try it and see if it suits your needs... there shouldn't be any need for an install, it's just a tweak to your license settings.

Thanks very much. As I mentioned, my needs are modest. Contacting sales for a clarification about the refund policy is a great suggestion. And, I didn't know all it required was a tweak to my licence settings!

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===========DESCRIPTION===========
When manually editing a timed entry the new data does not respect the 24-hour clock times. 13:00 becomes 1:00, which creates a problem because only the manually updated field gets automatically changed. Basically it makes the end time before the start time in most cases.

I updated the PM module last week to find that several items weren't working (already emailed support) and that several features were now gone!

Two things that changed that now take much longer on the new system, but could be easily fixed are:

1) Time Tracking: The new process for starting a timer takes many more clicks and in some cases can leave you with "unassigned" time that will be lost if you don't remember to go back and assign it immediately after you stop your timer.

Old Process: Look over list of tasks on Project, click the timer icon to start. Click "Stop Timer" to stop.

New Process:
Option 1 - Click the start timer button at the top-right of the project. When you're done, click stop. You now have "unassigned time" so go to the Time Tracking tab, find the unassigned time, click edit, change the task, save. This takes MUCH longer and leaves you at risk of forgetting to assign your time and not knowing where it goes.
Option 2 - To to the Time Tracking Tab, Click on button to Add Time. Module pops up, choose task from drop down menu, choose due date (date picker doesn't actually work), add time. Stop timer. Again, much longer.
New unnecessary steps: going to a new tab, filling out a form to start your time. It was sooooooooo much faster before.

Please put the start/stop timers back where they were. You can leave your new fancy options but just add the old options back.

2) Bill for Task Time Entries: This has been replaced with the Invoice tab. When you click to invoice items from the Project you now have to individually check the boxes for each task you want to invoice. The old button automatically listed them all and if there were a few you wanted to remove you hit the delete button. With the new version you have to go through and check the box for each one you want to invoice. Now picture that you're invoicing 50 or 60 clients and there are 30+ boxes to check on each one. This is WAY slower than the old way. A simple "select all" option at the top would fix this.