At BBQGuys.com we pride ourselves on being the grilling experts. From expert product reviews to free outdoor kitchen planning services, BBQGuys.com is dedicated to being your go-to resource for all things barbecue. Based in Baton Rouge with over 500,000 happy customers nationwide, we stand by our wide selection of grills, smokers, outdoor kitchen components and grilling accessories. Call us with any questions - we're here to help.

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Learn about all the perks of the myRewards program.

Down here in Louisiana (the home base for BBQGuys.com), when someone gets a little something extra for their money, we call that “Lagniappe”. And with our free and flexible myRewards Program, we can make sure our customers always get a little extra value on everything they buy.

A Simple Plan with Fantastic Perks

If you're part of other rewards programs, then you know how complicated they can get. However, ours is simple and straightforward.

Enrolling is completely FREE - no upfront fees or trial periods! You can sign up before you even start shopping, create the account during the transaction, or call us if you run into any problems setting up your account.

You automatically get 300 points just by signing up for myRewards, plus you can use those points toward your initial purchase. That's an immediate $3 discount!

Earn 3 points for every $1 you spend at BBQGuys.com. You'll also get periodic alerts via email and social media informing you how and when you can earn EXTRA POINTS.

Redeem your points next time you buy, or keep building them up to use for a significant discount on a future purchase. No limits, no minimums, no expiration!

Access to Your Account

Enrolling in myRewards also establishes your global BBQGuys.com account. Use your myRewards credentials to manage your account, check your order status, view order history, and update your email address or account information. You can even streamline the process by connecting the account to your Facebook login.

After enrolling, expect an email so soon arrive confirming your myRewards enrollment. We certainly don't want to annoy you with unnecessary messages, but we also don't want you to miss out on some very cool opportunities to earn EXTRA points! That email will have a special link where you set your email preferences based on how often you care to receive email alerts.

Other Features

BBQGuys.com has builders, designers, contractors and other Business Account holders not only receive great pricing, but also earn points to buy products for their homes or businesses. We have added multiple payment functions to our shopping cart so that you will be able to apply your points to your balance. All new registrars to our myRewards Program will receive 300 points automatically. Your rewards points will go on indefinitely as specified in the Terms and Conditions of the program. Over time and with every purchase you will be able to accrue and earn points to be used toward any purchase, no matter how large. Our system is also designed for large companies who want to provide employee incentives for excellence. Contact a Customer Service Representative for complete details.

Important Notice

Customers cannot combine any two discounts on purchase, such as Price Match or Warehouse Deals.

BBQGuys.com reserves the right to change the membership rewards program terms and conditions at any time. This may include, but is not limited to, the number points earned for spending, the number of points required to redeem rewards, or any caps or fees on earning and redeeming points. BBQGuys.com may cancel the program, as well as any point balances by giving 120 days prior notice by email. If the email is not received due to a spam blocker, a change of email address, a full mailbox or any other reason, BBQGuys.com will not be held responsible and will not be required to extend the notification time.

BBQGuys.com Rewards members will be assigned a unique account number associated with their BBQGuys.com user account. Points may not be applied unless you:

Sign into your user account during checkout so your current order will be associated with your myRewards account, OR

Call in to place your order and let the Customer Service Representative know that you have a myRewards account and give them the email address you used to start the account.

If you do not have a myRewards account at the time you are placing your order, you may request the Customer Service Representative enroll you if you are placing your order over the phone, or signing up for one before finishing your order if you are using the shopping cart. Failure to make sure your account is associated with your order in one of the manners described above may forfeit the points to your account.

You may request the Customer Service Representative enroll you if you are placing your order over the phone, OR

Sign up for myRewards during the transaction process when checking out on the shopping cart.

Upon filling out the application members may also be required to answer a secret question so that customer service agents may be able to verify the identity of the customer.

In the event that a BBQGuys.com myRewards member's method of payment is declined, points will not be earned. Points are not earned until the transaction is completed and paid in full.

Points accrued by BBQGuys.com myRewards members are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other account.

Credits posted to orders that acquired myRewards points, including those arising from returned goods or services will also post a debit to the points accrued in your myRewards account.

BBQGuys.com reserves the right to decline any request to convert myRewards points for purchase at any time.

Points Accrual

BBQGuys.com myRewards points may be accrued on orders placed directly through BBQGuys.com. Orders placed through partner sites, such as Shop.com, Amazon.com, Ebay.com etc, are not eligible for points. In the event that a BBQGuys.com myRewards member's method of payment is declined, points will not be earned. Points are not earned until the transaction is completed and the order is paid in full.

Points accrued by BBQGuys.com myRewards members are not transferable by operation of law or otherwise to any person or entity and cannot be transferred to any other account.

Credits posted to orders that acquired myRewards points, including those arising from returned goods or services will also post a debit to the points accrued in your myRewards account.

Eligibility

All customers must have a valid physical address, email address and phone number in order to participate in BBQGuys.com myRewards programs. In some cases, upon sign up, BBQGuys.com customers will be sent an email to for validation. Customers must click on the link in the email to validate and activate their myRewards account.

Point Redemption

BBQGuys.com myRewards Members may request to redeem points by logging into their account and completing an online order, or by calling a customer service agent at 877-743-2269 or 1-225-296-0043.

All points can only be redeemed at BBQGuys.com unless otherwise specified by BBQGuys.com. All qualified BBQGuys.com myRewards members will accrue a point or points for every approved dollar spent. The amount of points awarded per dollar spent is determined solely by BBQGuys.com, who reserves the right to change the value of the points at any time. Purchases prior to your sign up date are not retroactive and will not be applied to your rewards account. All points are accrued and have no expiration date. Accrued rewards points may be used for any product on www.BBQGuys.com that is marked with required points next to it. Products that do not have required points next to it may not qualified for redemption. All rewards redemptions are subject to availability. The myRewards customer will be notified if the item they have on order is no longer available or backordered. If an item is backordered a customer service representative will notify the customer with the time it will become available. At this point, the customer may choose to cancel or wait for the product. Items ordered at the same time may arrive separately on different days. BBQGuys.com may run special myRewards promotions that are available only during specified time periods. These will be subject to the terms and conditions specifically applied to them. Redeemed rewards are not replaceable, exchangeable, refundable or transferable for cash.

Shipping

BBQGuys.com myReward points cannot be used for white glove service. White glove service is defined as any delivery beyond curbside of your home. Reward Points can only be used for standard delivery: curbside for freight items (LTL), and front door for UPS, FedEx and USPS. Any upgraded shipping (white glove, express delivery, etc.) will be paid for separately by another method of payment.

Returns

Products ordered by redeeming myReward Points may not be returned or exchanged unless proven to be damaged or defective. Please call us at 877-743-2269 or 1-225-296-0043 to resolve any reward redemption return issues. Rewards Points are not redeemable towards return shipping costs. Damaged or defective items must be returned within 90 days of delivery once that return has been approved. All customers must advise a BBQGuys.com customer service representative if a replacement is required. All items must be unused and returned in the original package. All returns must have a return authorization number obtained from BBQGuys.com written on the package. Failure to note the RA number on a return may result in refusal of the package.

All packages must be returned to: BBQGuys.com, 8151 Airline Hwy, Baton Rouge, LA, 70815, unless otherwise instructed by a BBQGuys.com customer service representative at the time of acquisition of a return authorization number.

BBQGuys.com reserves the right to modify or cancel any reward at any time.

Business and Corporate Accounts

Business and Corporate accounts may purchase large quantity of points for employee programs. These accounts can be set up with our sales department, who will work individually with all corporate accounts to create a program that caters to each company's specific needs. More about Business Accounts

General Terms

All questions regarding eligibility, accrual, conversion and/or redemption will be resolved at BBQGuys.com's sole discretion. BBQGuys.com is not responsible for any typographical errors, including, but not limited to: product descriptions, pricing, required Points, and photographic images. BBQGuys.com reserves the right to make corrections and adjustments to Reward Members' accounts in the event of a price change.

Arbitration

To terms that are set forth, 'claim' means any claim, dispute or controversy between the rewards member and BBQGuys.com that may arise in which the circumstances and procedures under which claims may be arbitrated instead of litigated in court.

Taxes

Applicable taxes are not eligible to be paid with rewards points. The Rewards member is responsible for all taxes and levies that may apply. Shipments to the state of Louisiana are subject to 4% tax, and a 9% tax will be applied to shipments in East Baton Rouge Parish.

myRewards Members Cancellation

In the event that the participating myRewards member becomes unreachable via email or telephone number, BBQGuys.com may deactivate and cancel the members points and rewards program membership at any time. If a myRewards membership is cancelled due to death or insolvency, any points accrued in the rewards account may be forfeited.

Customized Products

You will be able to save customize products on embroidery designs. If you create an account, you can retrieve your customized design and finish where you left off or re-order more of what you want. Creating an account allows you order products faster without having to re-create embroidery designs.

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