Report Fraud

Lost or Stolen Debit Card

Immediately call 888-297-3416 (available 24 hours daily) to report your card lost or stolen. Please make sure to tell them your card is with The First, A National Banking Association out of Hattiesburg, MS. Then notify The First during business hours at 1-855-257-2265.

Report Fraud

smsGuardian

smsGuardian allows you to receive free text message alerts for certain debit card transactions processed on your account. A text alert will be sent at the exact time that your card is ran for any transaction that meets the criteria listed below:

We’re monitoring your debit card for fraud activity.

If we detect potential fraud, our Fraud Center will contact you. It’s important that you respond AS SOON AS POSSIBLE!To help, we suggest adding The First Fraud Center phone number and short code to your contacts.