What Customers Say

Our customers are the best!

Last week I placed an order late in the afternoon on a Thursday for a job I needed to get done before the weekend, the parts shipped the same day and delivered the following morning. The customer service at Universal Group is the best in the industry, I especially appreciate the same day shipping.

Uniontown Auto Spring

Joe Taylor

The Universal Group has managed to find the perfect harmony between quality parts and exceptional service. They have continued to help the steady growth of our company through the years. For this we are extremely grateful.

FL Repair Shop

Owner

The Universal Group is a great supplier of ours. Nick and his crew really help us plan what we need and get it to us when we need it. We have not had any delivery or quality issues with our springs. Highly recommended.

Iowa Boat Trailer Mfg.

Purchasing Manager

We have been doing business with The Universal Group for 37 years. Through the years they have helped us solve many problems and we have developed not only a good working relationship, but also a personal one. The staff will go out of their way to assist us in any way they can. The Universal Group offers a wide range of quality products and they help us to stay competitive by providing them to us at fair prices. It has truly been a pleasure dealing with them through the years.

NJ Repair Shop

General Manager

Great to work with the Universal Group these past twenty years. Always great inventory control, the best staff anywhere, and they get the parts here when we need them.

MA Regional Warehouse Distributor

Owner

I can always count on the best quality and customer service working with the Universal Group.

TX Trailer Parts Distributor

Owner

We have been purchasing from The Universal Group for many years. The company is always quick to get our orders out. The customer service department is very knowledgeable and helpful. They score a 10 in every department.

NJ Trailer Parts Distributor

Owner

Universal Group has done a great job for years in stocking our parts and shipping as needed to assist in keeping our inventory down. Along with this, their service has been outstanding.

Indiana Machining Shop

Owner

We have been purchasing from The Universal Group for 30+ years. Throughout that time, they have provided outstanding personal customer service and reliable quality products. We are confident that their products exceed the industry standard.

FL Trailer Parts Distributor

Owner

Customer Service Feedback

If you’re a customer, and would like to leave some feedback for us, please take a minute to let us know.
(Please be sure to get access from your Sales Rep.)