WEBVTT ADAM: WELCOME BACK.ADAM: WELCOME BACK.MANCHESTER HAS GAINED NATIONALMANCHESTER HAS GAINED NATIONALATTENTION FOR ITS SAFE STATIONSATTENTION FOR ITS SAFE STATIONSPROGRAM, WHICH TURNS FIREPROGRAM, WHICH TURNS FIRESTATIONS INTO A POINT OF FIRSTSTATIONS INTO A POINT OF FIRSTCONTACT FOR PEOPLE SEEKING HELPCONTACT FOR PEOPLE SEEKING HELPIN THEIR STRUGGLE WITHIN THEIR STRUGGLE WITHADDICTION.ADDICTION.BUT THE RECENT COLLAPSE OF THEBUT THE RECENT COLLAPSE OF THENONPROFIT WHERE THE SAFE STATIONNONPROFIT WHERE THE SAFE STATIONWALK-INS WERE TAKEN IS PROMPTINGWALK-INS WERE TAKEN IS PROMPTINGAN OVERHAUL OF THE PROGRAM.AN OVERHAUL OF THE PROGRAM.HERE THIS MORNING TO DISCUSS AREHERE THIS MORNING TO DISCUSS AREMANCHESTER MAYOR JOYCE CRAIG AMANCHESTER MAYOR JOYCE CRAIG AMANCHESTER FIRE CHIEF DANMANCHESTER FIRE CHIEF DANGOONAN.GOONAN.THANK YOU FOR JOINING US.THANK YOU FOR JOINING US.THANK YOU FOR JOINING US.MAYOR CRAIG, FIRST LET’S REWINDMAYOR CRAIG, FIRST LET’S REWINDA BIT.A BIT.WHAT HAPPENED TO SERENITY PLACE?WHAT HAPPENED TO SERENITY PLACE?>> OBVIOUSLY, SERENITY PLACE IS>> OBVIOUSLY, SERENITY PLACE ISNO MORE.NO MORE.THEY HAD FINANCIAL ISSUES AND ATHEY HAD FINANCIAL ISSUES AND ALOT OF PEOPLE COMING IN.LOT OF PEOPLE COMING IN.I BELIEVE THEY WERE OVERWHELMED.I BELIEVE THEY WERE OVERWHELMED.WE LOOKED AT WHAT WAS GOING ONWE LOOKED AT WHAT WAS GOING ONAND IDENTIFIED GAPS ANDAND IDENTIFIED GAPS ANDOPPORTUNITIES AND HAVE SET UP AOPPORTUNITIES AND HAVE SET UP AMORE EFFECTIVE PROCESS FORMORE EFFECTIVE PROCESS FORPEOPLE COMING INTO FIRE STATIONSPEOPLE COMING INTO FIRE STATIONSNEEDING HELP.NEEDING HELP.ADAM: BEFORE WE GET TO THATADAM: BEFORE WE GET TO THATPROCESS, CHIEF, WAS THERE ANYPROCESS, CHIEF, WAS THERE ANYINDICATION THIS WAS FALLINGINDICATION THIS WAS FALLINGAPART OR WAS IT FAIRLY SUDDEN?APART OR WAS IT FAIRLY SUDDEN?>> IT HAPPENED PRETTY SUDDENLY.>> IT HAPPENED PRETTY SUDDENLY.I HAD SOME INCLINATION WE WEREI HAD SOME INCLINATION WE WERESTARTING TO OVERWHELM THESTARTING TO OVERWHELM THEAGENCY.AGENCY.WE SENT WELL OVER 2000 PEOPLEWE SENT WELL OVER 2000 PEOPLETHERE WAY.THERE WAY.THEY HAD A LOT OF OTHER PROGRAMSTHEY HAD A LOT OF OTHER PROGRAMSGOING.GOING.I THINK THEY GOT OVERWHELMED.I THINK THEY GOT OVERWHELMED.YOU COULD TELL THEY WERE TRYINGYOU COULD TELL THEY WERE TRYINGTO PREVENT HARM, SHOOTING FROMTO PREVENT HARM, SHOOTING FROMTHE HEART.THE HEART.THEY ARE VERY COMPASSIONATE,THEY ARE VERY COMPASSIONATE,DEDICATED PROFESSIONALS.DEDICATED PROFESSIONALS.I THINK THAT IS WHAT IT WAS.I THINK THAT IS WHAT IT WAS.JUST OVERWHELMED.JUST OVERWHELMED.THERE IS NO ONE AGENCY THAT CANTHERE IS NO ONE AGENCY THAT CANDO THIS BY THEMSELVES.DO THIS BY THEMSELVES.WE LEARNED THAT.WE LEARNED THAT.ADAM: MAYOR CRAIG, WAS THEREADAM: MAYOR CRAIG, WAS THEREEVER A CHANCE THAT SAFE STATIONEVER A CHANCE THAT SAFE STATIONWAS NOT GOING TO SURVIVE THISWAS NOT GOING TO SURVIVE THISTRANSITION PROCESS?TRANSITION PROCESS?>> ABSOLUTELY NOT.>> ABSOLUTELY NOT.THAT WAS THE ENCOURAGING THING.THAT WAS THE ENCOURAGING THING.WE HAD SUPPORT FROM CONCORD, THEWE HAD SUPPORT FROM CONCORD, THEGOVERNOR, AND ENTITIES FROMGOVERNOR, AND ENTITIES FROMAROUND THE COMMUNITY WHO CAME TOAROUND THE COMMUNITY WHO CAME TOTHE TABLE.THE TABLE.TREATMENT FACILITIES ANDTREATMENT FACILITIES ANDHOSPITALS.HOSPITALS.EVERYONE IN THIS COMMUNITYEVERYONE IN THIS COMMUNITYWANTED SAFE STATION TO PROVIDEWANTED SAFE STATION TO PROVIDEAND PROVIDED SUPPORT TO PUT THEAND PROVIDED SUPPORT TO PUT THENEW PROCESS IN PLACE.NEW PROCESS IN PLACE.ADAM: EXPLAIN WHAT IS DIFFERENTADAM: EXPLAIN WHAT IS DIFFERENTNOW WHEN SOMEONE WALKS INTO THENOW WHEN SOMEONE WALKS INTO THEFIRE STATION.FIRE STATION.>> THE FIRE DEPARTMENT DOES WHAT>> THE FIRE DEPARTMENT DOES WHATTHEY HAVE ALWAYS DONE IN TERMSTHEY HAVE ALWAYS DONE IN TERMSOF THE MEDICAL CHECK.OF THE MEDICAL CHECK.DEPENDING ON THAT, THEY WILLDEPENDING ON THAT, THEY WILLEITHER GO TO THE HOSPITAL OR TWOEITHER GO TO THE HOSPITAL OR TWOGRANITE PATHWAYS.GRANITE PATHWAYS.FROM THERE, THEY WILL GET AFROM THERE, THEY WILL GET ASCREENING.SCREENING.THEY WILL IDENTIFY THE NEED OFTHEY WILL IDENTIFY THE NEED OFTHAT PERSON.THAT PERSON.ONE OF THE THINGS WE FOUNDONE OF THE THINGS WE FOUNDTHROUGH THE PROCESS WITHTHROUGH THE PROCESS WITHSERENITY PLACE IS PEOPLE WERESERENITY PLACE IS PEOPLE WERENOT ALWAYS GOING FOR SUBSTANCENOT ALWAYS GOING FOR SUBSTANCEUSE DISORDER.USE DISORDER.THEY NEEDED SHELTER, FOOD, THEYTHEY NEEDED SHELTER, FOOD, THEYHAD MENTAL HEALTH ISSUES.HAD MENTAL HEALTH ISSUES.DURING THAT PROCESS NOW IDURING THAT PROCESS NOW IDURING THAT PROCESS NOW IGRANITE PATHWAYS, THEY’RE REALLYGRANITE PATHWAYS, THEY’RE REALLYIDENTIFYING THOSE NEEDS ANDIDENTIFYING THOSE NEEDS ANDDIRECTING THOSE PEOPLE WHEREDIRECTING THOSE PEOPLE WHERETHEY NEED TO BE.THEY NEED TO BE.WE ARE GETTING PEOPLE TO THEWE ARE GETTING PEOPLE TO THESUPPORT THEY NEED.SUPPORT THEY NEED.FARNUM CENTER HAS JOINED US ASFARNUM CENTER HAS JOINED US ASWELL IN TERMS OF HELPING WITHWELL IN TERMS OF HELPING WITHTHE IN AND OUT PATIENT SERVICES.THE IN AND OUT PATIENT SERVICES.ADAM: IF SOMEONE COMES IN THEADAM: IF SOMEONE COMES IN THEDOOR AND HAS ENTERED TREATMENTDOOR AND HAS ENTERED TREATMENTBEFORE, YOU WILL ENCOURAGE THEMBEFORE, YOU WILL ENCOURAGE THEMTO SEEK OUT THAT TREATMENTTO SEEK OUT THAT TREATMENTPROVIDER AGAIN.PROVIDER AGAIN.HOW DOES THAT CONVERSATION GO?HOW DOES THAT CONVERSATION GO?>> FIRE STATIONS ARE ALWAYS>> FIRE STATIONS ARE ALWAYSOPEN.OPEN.WHEN THE SAFE STATION PROGRAMWHEN THE SAFE STATION PROGRAMSTARTED, IT WAS TO CAPTURE THESTARTED, IT WAS TO CAPTURE THEMOMENT SOMEONE FEELS THEY CAN GOMOMENT SOMEONE FEELS THEY CAN GOINTO TREATMENT OR ACCESSINTO TREATMENT OR ACCESSSERVICES.SERVICES.WE PROVIDED THE EASY ACCESSWE PROVIDED THE EASY ACCESSPOINT.POINT.THAT WAS REALLY IMPORTANT.THAT WAS REALLY IMPORTANT.THAT IS WHAT WE WANTED TO DO.THAT IS WHAT WE WANTED TO DO.NOW WHEN PEOPLE COME IN, IT ISNOW WHEN PEOPLE COME IN, IT ISMORE OF A COMPREHENSIVEMORE OF A COMPREHENSIVECOMMUNITY EFFORT.COMMUNITY EFFORT.EVERYBODY STEPPED UP.EVERYBODY STEPPED UP.WHEN THEY COME THROUGH OURWHEN THEY COME THROUGH OURDOORS, WHEN WE BRING THEMDOORS, WHEN WE BRING THEMNEXT-DOOR TO GRANITE PATHWAYS,NEXT-DOOR TO GRANITE PATHWAYS,THERE IS AN ASSESSMENT DONE ANDTHERE IS AN ASSESSMENT DONE ANDTHEY ARE QUICKLY TAKEN FROM THATTHEY ARE QUICKLY TAKEN FROM THATPOINT TO A CLERICAL ASSESSMENTPOINT TO A CLERICAL ASSESSMENTWITH FARNUM CENTER.WITH FARNUM CENTER.WE CAN GET THEM INTO THE RIGHTWE CAN GET THEM INTO THE RIGHTPLACE AT THE RIGHT TIME A LOTPLACE AT THE RIGHT TIME A LOTQUICKER THAN BEFORE.QUICKER THAN BEFORE.ADAM: IT SEEMS AS THIS HAS MOVEDADAM: IT SEEMS AS THIS HAS MOVEDALONG, THE FIREFIGHTERS HAVEALONG, THE FIREFIGHTERS HAVEDONE SUCH A GREAT JOB OFDONE SUCH A GREAT JOB OFSTEPPING UP.STEPPING UP.PEOPLE TRUST THEM AND THAT ISPEOPLE TRUST THEM AND THAT ISPART OF WHY THIS WORKS.PART OF WHY THIS WORKS.IS IT A SOCIAL WORKER THAT HASIS IT A SOCIAL WORKER THAT HASTO MEET THEM AT THE DOOR NOW?TO MEET THEM AT THE DOOR NOW?IT SEEMS THEY ARE MOVING TO THEIT SEEMS THEY ARE MOVING TO THEROLE OF SOCIAL WORK.ROLE OF SOCIAL WORK.>> SAFE STATION PROVIDED AN>> SAFE STATION PROVIDED ANACCESS POINT FOR PEOPLE TO GOACCESS POINT FOR PEOPLE TO GOWHEN THEY KNEW OF NO OTHERWHEN THEY KNEW OF NO OTHEROPTION.OPTION.THEY WERE DESPERATE FOR HELP.THEY WERE DESPERATE FOR HELP.THEY OPEN THEIR DOORS.THEY OPEN THEIR DOORS.NOW WE ARE ALSO EDUCATING PEOPLENOW WE ARE ALSO EDUCATING PEOPLEON OTHER OPTIONS.ON OTHER OPTIONS.THERE ARE OTHER ACCESS POINTS INTHERE ARE OTHER ACCESS POINTS INTHE STATE AND CITY.THE STATE AND CITY.PEOPLE NEED TO UNDERSTAND THAT.PEOPLE NEED TO UNDERSTAND THAT.FARNUM CENTER HAS OPEN ACCESS.FARNUM CENTER HAS OPEN ACCESS.THERE IS A TOLL-FREE NUMBER INTHERE IS A TOLL-FREE NUMBER INTHE STATE PEOPLE CAN CALL FORTHE STATE PEOPLE CAN CALL FORHELP IN THEIR AREA.HELP IN THEIR AREA.FIRE STATIONS ARE STILLFIRE STATIONS ARE STILLAVAILABLE.AVAILABLE.AT THE POINT IN TIME WHEN SAFEAT THE POINT IN TIME WHEN SAFESTATION OPENED, THAT WAS REALLYSTATION OPENED, THAT WAS REALLYTHE ONLY PLACE WE HAD A BOY WILLTHE ONLY PLACE WE HAD A BOY WILL--AVAILABLE.--AVAILABLE.NOW THERE ARE OTHER ACCESSNOW THERE ARE OTHER ACCESSPOINTS.POINTS.WE ARE PROVIDING OPPORTUNITY FORWE ARE PROVIDING OPPORTUNITY FORPEOPLE TO ACCESS THOSE ANDPEOPLE TO ACCESS THOSE ANDTREATMENT ON THE OTHER SIDE ASTREATMENT ON THE OTHER SIDE ASWELL.WELL.ADAM: IF YOU ARE IN COURAGE ANDADAM: IF YOU ARE IN COURAGE ANDSEEK OUT THEIR FORMER PROVIDER,SEEK OUT THEIR FORMER PROVIDER,DO THEY GET TO GO SOMEPLACE THATDO THEY GET TO GO SOMEPLACE THATDAY OR NIGHT?DAY OR NIGHT?>> WE WOULD ENCOURAGE THEM TO GO>> WE WOULD ENCOURAGE THEM TO GOTO THEIR FORMER PROVIDER.TO THEIR FORMER PROVIDER.IF THEY ARE NOT ABLE TO ACCESSIF THEY ARE NOT ABLE TO ACCESSTHAT, WE CERTAINLY WILL HELPTHAT, WE CERTAINLY WILL HELPPEOPLE COMING TO OUR DOOR.PEOPLE COMING TO OUR DOOR.ADAM: MANCHESTER HAS SHOULDEREDADAM: MANCHESTER HAS SHOULDEREDA BURDEN FOR PEOPLE COMING FROMA BURDEN FOR PEOPLE COMING FROMAROUND THE STATE AND COUNTRY.AROUND THE STATE AND COUNTRY.SOMEONE FROM OHIO SHOWED UP.SOMEONE FROM OHIO SHOWED UP.THAT IS PART OF THE REASON WHYTHAT IS PART OF THE REASON WHYTHIS BECAME TOO BIG FOR ONETHIS BECAME TOO BIG FOR ONENONPROFIT TO HANDLE.NONPROFIT TO HANDLE.IS THE STATE COMMITMENT TO THEIS THE STATE COMMITMENT TO THEPROGRAM ENOUGH?PROGRAM ENOUGH?>> WE NEED MORE HELP FROM THE>> WE NEED MORE HELP FROM THESTATE FINANCIALLY IF WE ARESTATE FINANCIALLY IF WE AREGOING TO CONTINUE TOGOING TO CONTINUE TOPROVIDE SERVICES TO PEOPLEPROVIDE SERVICES TO PEOPLETHROUGHOUT THE STATE, WE WILLTHROUGHOUT THE STATE, WE WILLNEED HELP FINANCIALLY.NEED HELP FINANCIALLY.ADAM: HOW MANY PEOPLE DO YOU SEEADAM: HOW MANY PEOPLE DO YOU SEEON A DAILY BASIS COMING FROMON A DAILY BASIS COMING FROMOUTSIDE MANCHESTER?OUTSIDE MANCHESTER?>> ABOUT 65%.>> ABOUT 65%.WE MADE IT REALLY EASY FORWE MADE IT REALLY EASY FORPEOPLE TO WALK INTO A FIREPEOPLE TO WALK INTO A FIRESTATION.STATION.I THINK WHAT HAPPENED IS WHENI THINK WHAT HAPPENED IS WHENTHEY WERE IN CONTEMPLATION MODE,THEY WERE IN CONTEMPLATION MODE,TRYING TO THINK ABOUT ACCESSINGTRYING TO THINK ABOUT ACCESSINGSERVICES, THE FIRE STATION WASSERVICES, THE FIRE STATION WASTHERE.THERE.IT WAS AN EASY ACCESS POINT.IT WAS AN EASY ACCESS POINT.INSTEAD OF PICKING UP THE PHONEINSTEAD OF PICKING UP THE PHONEAND CALLING THE 800 NUMBER,AND CALLING THE 800 NUMBER,THERE ARE OTHER ACCESS POINTSTHERE ARE OTHER ACCESS POINTSTHERE ARE OTHER ACCESS POINTSALL OVER THE STATE, I DON’TALL OVER THE STATE, I DON’TTHINK PEOPLE WERE TRYING TO DOTHINK PEOPLE WERE TRYING TO DOTHAT.THAT.WE ARE JUST ENCOURAGING PEOPLEWE ARE JUST ENCOURAGING PEOPLETO TAKE ANOTHER ROAD IF THEYTO TAKE ANOTHER ROAD IF THEYNEED IT AT THAT POINT, CERTAINLYNEED IT AT THAT POINT, CERTAINLYTHEY CAN COME TO THE FIREHOUSETHEY CAN COME TO THE FIREHOUSEHERE OR IN NASHUA.HERE OR IN NASHUA.HERE OR IN NASHUA.WE DON’T TURN ANYONE AWAY.WE DON’T TURN ANYONE AWAY.WE HELP ANYONE WHO COMES THROUGHWE HELP ANYONE WHO COMES THROUGHTHE DOOR FOR ANYTHING.THE DOOR FOR ANYTHING.GETTING THE WORD OUT THAT THEREGETTING THE WORD OUT THAT THEREARE OTHER PLACES TO GO.ARE OTHER PLACES TO GO.>> AND IT IS EDUCATING OTHER>> AND IT IS EDUCATING OTHERHOSPITALS, PROVIDERS, FIREHOSPITALS, PROVIDERS, FIRESTATIONS, AND POLICE STATIONSSTATIONS, AND POLICE STATIONSTHROUGHOUT THE STATE AS WELL.THROUGHOUT THE STATE AS WELL.WHEN WE LOOKED AT WHAT WASWHEN WE LOOKED AT WHAT WASHAPPENING WITH SERENITY PLACE,HAPPENING WITH SERENITY PLACE,WE CAN SEE WHERE AND HOW PEOPLEWE CAN SEE WHERE AND HOW PEOPLEFROM OUT OF TOWN WERE GETTINGFROM OUT OF TOWN WERE GETTINGREFERRED TO OUR FIRE STATIONS.REFERRED TO OUR FIRE STATIONS.NOW THERE IS AN ACTIVE EFFORT TONOW THERE IS AN ACTIVE EFFORT TOREACH OUT TO THOSE ENTITIES ANDREACH OUT TO THOSE ENTITIES ANDEDUCATE THEM ON WHAT ISEDUCATE THEM ON WHAT ISHAPPENING IN MANCHESTER AND WHATHAPPENING IN MANCHESTER AND WHATIS AVAILABLE IN THEIRIS AVAILABLE IN THEIRCOMMUNITIES.COMMUNITIES.ADAM: IN WASHINGTON, THE BUDGETADAM: IN WASHINGTON, THE BUDGETDEAL POTENTIALLY HAS $6 BILLIONDEAL POTENTIALLY HAS $6 BILLIONTO FIGHT THE OPIOID EPIDEMIC.TO FIGHT THE OPIOID EPIDEMIC.IF A WAVE OF MONEY THAT ISIF A WAVE OF MONEY THAT ISSIGNIFICANT COMES IN, WHAT WOULDSIGNIFICANT COMES IN, WHAT WOULDYOU WANT TO SEE THAT FUNDING GOYOU WANT TO SEE THAT FUNDING GOTOWARD IN MANCHESTER?TOWARD IN MANCHESTER?>> IN MANCHESTER, WE NEED TO>> IN MANCHESTER, WE NEED TOLOOK AT THE WHOLE PROCESS.LOOK AT THE WHOLE PROCESS.EDUCATION, PREVENTION,EDUCATION, PREVENTION,TREATMENT, AND RECOVERY.TREATMENT, AND RECOVERY.RECOVERY GOES BEYOND RECOVERY INRECOVERY GOES BEYOND RECOVERY INTHE TREATMENT CENTER BUT MAKINGTHE TREATMENT CENTER BUT MAKINGSURE PEOPLE HAVE A PLACE TO GOSURE PEOPLE HAVE A PLACE TO GOAND LIVE, HAVE OPPORTUNITIES FORAND LIVE, HAVE OPPORTUNITIES FORJOBS.JOBS.IT IS THE FULL SCOPE OF WHATIT IS THE FULL SCOPE OF WHATHAPPENS AFTER TREATMENT.HAPPENS AFTER TREATMENT.ADAM: PERHAPS 10 OR 20 YEARSADAM: PERHAPS 10 OR 20 YEARSFROM NOW AS WE HAVE MOVED OUT OFFROM NOW AS WE HAVE MOVED OUT OFTHIS CRISIS, DO YOU STILL SEETHIS CRISIS, DO YOU STILL SEEFIRE STATIONS AS THE FIRST POINTFIRE STATIONS AS THE FIRST POINTOF CONTACT?OF CONTACT?>> TO TELL YOU THE TRUTH, I>> TO TELL YOU THE TRUTH, ITHINK THIS IS PART OF OURTHINK THIS IS PART OF OURMISSION, JUST HELPING PEOPLE.MISSION, JUST HELPING PEOPLE.I THINK IT IS A GOOD ACCESSI THINK IT IS A GOOD ACCESSPOINT.POINT.POINT.IT IS A PLACE IN EVERYBODY’SIT IS A PLACE IN EVERYBODY’SNEIGHBORHOOD, ESPECIALLYNEIGHBORHOOD, ESPECIALLYMANCHESTER.MANCHESTER.YOU CAN WALK IN ANY TIME FOR ANYYOU CAN WALK IN ANY TIME FOR ANYPROBLEM.PROBLEM.WE ARE AN ALL HAZARDSWE ARE AN ALL HAZARDSORGANIZATION.ORGANIZATION.WHEN THIS CAME OUT, WE TREATEDWHEN THIS CAME OUT, WE TREATEDIT AS A CRISIS.IT AS A CRISIS.THAT IS WHY WE OPENED OUR DOORS.THAT IS WHY WE OPENED OUR DOORS.WE KNEW THAT WE HAD TO DOWE KNEW THAT WE HAD TO DOSOMETHING.SOMETHING.THAT WAS OUR SIMPLE MESH AND --THAT WAS OUR SIMPLE MESH AND --MISSION TO SAY WE ARE HERE TOMISSION TO SAY WE ARE HERE TOHELP.HELP.I THINK PEOPLE ARE COMFORTABLEI THINK PEOPLE ARE COMFORTABLEWITH US.WITH US.THERE IS REALLY NO STIGMA.THERE IS REALLY NO STIGMA.THE OTHER THING THAT IS GREAT ISTHE OTHER THING THAT IS GREAT ISTHERE IS JUST A HANDSHAKE AND NOTHERE IS JUST A HANDSHAKE AND NOONE IS JUDGING YOU WHEN YOU COMEONE IS JUDGING YOU WHEN YOU COMETHROUGH THE DOOR.THROUGH THE DOOR.IT MADE IT COMFORTABLE FORIT MADE IT COMFORTABLE FORPEOPLE.PEOPLE.AS FAR AS OUR MISSION FOR THEAS FAR AS OUR MISSION FOR THEFUTURE, THIS WILL BE OUR MISSIONFUTURE, THIS WILL BE OUR MISSIONAND ALWAYS HAS BEEN.AND ALWAYS HAS BEEN.ADAM: WE KNOW YOU HAVE A NUMBERADAM: WE KNOW YOU HAVE A NUMBER