Budget Pilot Supplies First With Live Chat

Australia’s leading web based aviation supplier Budget Pilot Supplies celebrates an industry first “Downunder” with Live Chat.

Brisbane, Australia, 10th October 2011- the leading web based aviation supplier Budget Pilot Supplies celebrates an industry first “Downunder” with Live Chat now added to their ecommerce website.

According to Budget Pilot Supplies managing director, Steve Lee: “Customers expect a higher level of service these days and appreciate being able to chat live with my sales staff when selecting products for pilots and aircraft owners. Live Chat is a big advantage for those new to aviation, many become confused shopping online because aviation is a whole new language so live chat sorts problems out fast.”

Pilot Supplies is a growing niche market in Australia and Budget Pilot Supplies recent upgrade focusing to their customer service particularly helps foreign students quickly get first hand information (as though they actually walked into a brick and motor shop) right from the comfort of home.

It helps the buyer if they get first hand information and also gives confidence to the customer that the business is legitimate and will follow through. This is important for the Asian buyers who can be wary of online stores far from home. Often people will just hit the live chat to simply say hello and just browsing.

Live Chat is a brilliant way of confirming sizes and model numbers of products before the customer commits to the purchase, or they want clarification of the refund policy or shipping rules prior to the transaction. This is quicker than email and creates a record of the chat for the operator for in-house training and service recovery. All in all it’s a win/win situation for the customer and the business.

Budget Pilot Supplies maintains a fully functional ecommerce website in Brisbane Australia found at http://budgetpilotsupplies.com.au they are keenly positioned to provide expert service and advice to the aviation industry.