Your prices will be visible only after the first order has been placed. Only prices offer with a minimum duration of 1 year will be visible on your web account. Other special prices offer will need to be mentioned on the order for Customer Service to apply.

It is easy to create an account online. If you have difficulty, please contact customer service. To fully activate the account, you have to place an order. Customer specific prices will be visible starting with the second order. If you are a new customer, we need a valid address as well as your VAT-number before processing your order. Generally, it takes 1-2 business days to set up an account.

Please note: All departments of a university (or company) are linked to one customer number. That means that all billing & shipping addresses and orders are visible for the staff of one university.

Please check if you are on the right "channel" on the website (German channel for Germany etc.). If you are registered on the German website, you have to log in there. If logging in does not work, please delete the cookies in your browser. If you still cannot log in, please contact customer service.