2 U.S. Robotics Corporation 935 National Parkway Schaumburg, Illinois USA No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as a translation, transformation, or adaptation) without written permission from U.S. Robotics Corporation. U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in the products and/or content of this document from time to time without obligation to provide notification of such revision or change. U.S. Robotics Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or!license.txt. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS (June 1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in U.S. Robotics standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR (Nov 1995) or FAR (June 1987) whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this Quick Installation Guide. Copyright 2002 U.S. Robotics Corporation. All rights reserved. U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation. Other product names are for identification purposes only and may be trademarks of their respective companies. Product specifications subject to change without notice.

5 For current product support and contact information, go to this Web site: Thank you for purchasing the U.S. Robotics SureConnect ADSL Ethernet/USB Router, Model The following instructions walk you through installation of the U.S. Robotics SureConnect ADSL Ethernet/USB Router. Please write down your serial number for future reference. If you need to call our Technical Support department, you must have this number to receive assistance. You ll find your serial number on a bar code sticker on the bottom of the router and also on the box. This number has 12 characters. You will also need your model number. It appears below. Write your serial number in the space provided below Model Number Serial Number Installation Overview & System Requirements What You Need Before You Begin Active ADSL and Internet service from your local telephone company or Internet Service Provider (ISP). A microfilter may be required for each telephone device (telephones, answering machines, and fax machines) that shares the same phone line as the ADSL signal. Make sure that no filter connects between the ADSL router and telephone wall jack. (Some installations require a special type splitter between the router and wall jack. In these installations, the splitter must include both telephone and router jacks. If the splitter doesn t, don t install it between the phone jack and router.) Your ISP should be able to provide the following: Your user name and password, if they were assigned ADSL Standard (Modulation) - G.dmt - Multi-Mode - G.lite - T1.413, Issue 2 VPI/VCI Settings

7 This U.S. Robotics SureConnect ADSL Ethernet/USB Router package includes the following items: U.S. Robotics SureConnect ADSL Ethernet/USB Router Model 9003 Standard 7 ft RJ-11 telephone cable (4 wire) Power Adapter USB Cable (3 ft/1 m) Ethernet Straight-Through Cable (6 ft/1.8 m) Quick Installation Guide U.S. Robotics SureConnect Installation CD-ROM with User Guide Some models may include a microfilter in the box, or your Optional Components ISP may supply a microfilter. Check with your ISP to see if you need a microfilter. The next section discusses microfilter installation. If you discover incorrect, missing, or damaged parts, inform your dealer. Should You Connect via Ethernet or USB? The U.S. Robotics SureConnect ADSL Ethernet/USB Router gives you the option to connect through a USB or an Ethernet port. Selecting how to connect your router is a matter of preference. Connection also depends on your available computer ports and the operating system that you use. For example, you must use an Ethernet connection with these operating systems: Windows 95, Windows NT 4.0, Macintosh and Linux. 3

8 Step 1. Connect Microfilters (If Necessary) If your package didn t include microfilters, and your ISP didn t provide any: Skip to Step 2 of these instructions. If your installation requires microfilters: Install one on each telephone device that shares the same phone line as the ADSL signal. (Telephone devices include telephones, answering machines, and fax machines.) A microfilter is a small device that reduces interference between ADSL signals and telephone signals. You only need a microfilter if the ADSL router and telephone device share the same phone line. If you don t use a microfilter, you may experience background noise on your telephone during data transmission. Also, telephone calls may interrupt data transmissions. Connect Microfilters to Telephone Devices To install the microfilter, plug the phone into the microfilter, and then plug the microfilter into the telephone wall jack. Do not install a microfilter on the cable that connects your router to the telephone jack unless your microfilter has a connection for both the telephone and the DSL device. 4

9 Step 2. Install the ADSL Ethernet/USB Router Windows 95 & NT 4.0, Macintosh and Linux Users If you re installing the U.S. Robotics SureConnect ADSL Ethernet/USB Router on a system running Windows 95, NT 4.0, Macintosh or Linux, you must install the router using the Ethernet option. Installation Instructions for Windows 98, 2000, Me & XP To install the U.S. Robotics SureConnect ADSL Ethernet/USB Router, insert the U.S. Robotics SureConnect Installation CD-ROM into the CD-ROM drive of your computer. If the installation does not start automatically, go to your desktop and double-click My Computer, double-click the drive letter associated with your CD- ROM drive, and then double-click Setup. The U.S. Robotics SureConnect ADSL Ethernet/ USB Router Installer Welcome window will display. Click Next to continue installing the U.S. Robotics SureConnect ADSL Ethernet/USB Router. Select the connection type that you will use to connect the router to your computer. Click Next. 5

10 A qualification test will run to verify that your system meets the minimum installation requirements. The Results screen will display those items in your configuration that passed with a green flag and the ones that failed with a red flag. If your system passed the qualification, click Next. If the software notifies you that your system failed the test, click the View Report button. The report identifies which component failed. Step 3. Connect the Cables The table below summarizes data for connections and ports on the back of the router. Item O / I Power Console USB ENET1 ENET2 ADSL Description Pushbutton switch that turns the U.S. Robotics SureConnect ADSL USB/ Ethernet Router on and off. Input jack that accepts cable from wall power supply. Connects an RS-232 cable (not included) to the router. You can use the cable to communicate to the router through the Terminal User Interface. The Terminal User Interface (TUI) is another way to configure the router or get diagnostic info. The TUI substitutes for the Web User Interface. Universal serial bus port on the back of the router. Ethernet Port 1 on the back of the router. Ethernet Port 2 on the back of the router. Digital subscriber line RJ-11 service jack on the back of the router. 6

11 Connect the Power Adapter Be sure to only use the included power supply. Connect the power adapter cord to the Power jack at the rear of the router. Connect the power adapter to a standard wall outlet. Turn on the router by pressing the power button labeled O/ I. The PWR LED on the front panel of the U.S. Robotics SureConnect ADSL Ethernet/USB Router will be illuminated if power is being supplied to the router. The router will initialize after the power is plugged in. This process takes about a minute. Click Next to initialize the router. Connect the Telephone Cable Connect one end of the included telephone cable to the ADSL telephone port on the back of your router. Connect the other end of the cable into the telephone wall jack. Click Next. Connect the Ethernet or USB Cable Ethernet If you are connecting up to two devices, you can plug them directly into the back of the router. Doing so eliminates the need for a separate hub. Insert one end of the Ethernet cable into either the ENET1 or ENET2 port on the back of the U.S. Robotics SureConnect ADSL Ethernet/USB Router. Connect the other end of the Ethernet cable to the Ethernet port on your computer s 10/100 network interface card (NIC). Click Finish. USB If you have chosen to connect via the USB port, insert the rectangular end of the included USB cable into the USB port of the computer. Insert the square end of the cable into the port labeled USB on the U.S. Robotics SureConnect ADSL Ethernet/USB Router. After you plug in the USB cable, the router detects your PC. Then the router automatically installs its software on your PC. (Your system may require a system reboot.) The Found New Hardware Wizard notifies you that the PC detects the router. Click Finish. 7

12 Congratulations! Installation Complete! You ve completed installation of the U.S. Robotics SureConnect ADSL Ethernet/ USB Router. Click Finish. The installer will automatically launch the Internet browser. The Internet browser will point to IP address At this point, the software prompts you for a username and password. The default username is root. The default password is Enter these values (without periods or quotation marks). If your browser doesn t auto-launch... Begin the Quick Setup by launching your Internet browser and entering The SureConnect ADSL Utility Quick Setup screen will display. Step 4. Use the Quick Setup Menu The U.S. Robotics SureConnect ADSL Ethernet/USB Router comes equipped with the SureConnect ADSL Web Utility. This utility helps you get the router set up in three easy steps... Select ADSL Standard. Configure service provider settings. Save and restart. Do not turn the power off or disturb the router before the save operation completes. Interrupting this process will cause the router to lose setup data. 8

13 Select ADSL Mode 1. Click the ADSL Standard radio button. The ADSL Standard window opens. This window allows you to select the ADSL standard that you ll use. 9

14 2. From the ADSL Standard drop-down list, select G.dmt, G.lite, T1.413, or Multi-Mode. In most cases, the default setting of Multi-Mode is sufficient. You may want to check with your ISP to confirm the correct settings. Once you have made your selection, click Apply. 3. Click the Next button in the lower right corner of the screen to move to the WAN Setup page. Configure Service Provider Settings In the Service Provider Settings/WAN Setup screen, enter the values obtained from your ISP. See the User Guide s ISP Settings Table for popular ISP settings. (Settings may vary from the table listing. Check with your ISP.) If you don t find your ISP on the table, call your ISP to obtain settings. 1. See the Current ATM PVC List at the bottom of the screen. On this list, delete any connection type that you don t need. 2. Select the connection type recommended by your ISP. Choose mode RFC1483 bridged, RFC 1483 routed, PPPoE, PPPoA or MER. Some connection types may require additional information, such as IP address or username and password. 3. At the top of the WAN Setup Screen, fill in the VPI and VCI values. 4. Select the Encapsulation mode. Click either the LLC/SNAP or VC Multiplexing radio button. 5. If appropriate, check the Network Settings box entitled Enable NAPT. 6. If appropriate, check the Network Settings box entitled Enable DHCP. 7. Click the Add button. 8. To continue, click the Next button in the lower right corner of the screen. 10

16 If your ISP gave you software to install, install the software now. Be sure to read and follow the installation instructions. 3. You can test your connection by registering your router at: Troubleshooting Troubleshooting Checklist To help diagnose the problem, use the checklist below. Confirm that you have secured the power adapter to the router and to an active wall outlet. The PWR LED should illuminate. Confirm that you have secured the telephone cable to the telephone wall jack and to the router. The ADSL LED should illuminate. Confirm that you have secured the Ethernet cable to the ENET1 and/ or ENET2 port on the router and to the computer s network interface card. The ENET1 or ENET2 LED, or both, should illuminate. If you re using the USB cable: Confirm that you ve secured the USB cable to the USB port on the router and computer. The USB LED should illuminate. Status LEDs The front of the U.S. Robotics SureConnect ADSL Ethernet/USB Router has five LEDs. The first from the left is the PWR LED. The second and third are the data transfer ENET1 and ENET2 LEDs. The fourth is the USB LED. The fifth is the ADSL LED. LED conditions below indicate the router s operational status. 12

17 PWR ENET1 ENET2 USB ADSL On Green Off On Green/10 Mbps On Orange/100 Mbps Flashing Green or Orange Off On Green Flashing Green Off On Green Flashing Green Off Receiving power from the wall jack power supply. Detected no power. Established and detected a physical connection through the Ethernet cable between router and computer. Flowing data traffic. Did not establish a physical connection between router and computer. Established and detected a physical connection through the USB cable between router and computer. Flowing data traffic. Did not establish a physical connection between router and computer. Established a DSL link. Negotiating a DSL link. The DSL link failed. Troubleshooting Tips None of the LEDs illuminates when I turn on the router. Check the connection between the power adapter, router, and wall outlet. Confirm that you re using the power adapter that came with your U.S. Robotics SureConnect ADSL Ethernet/USB Router package. The ADSL light is flashing or is not illuminated. Make sure that the telephone cable connects properly at the ADSL port on the rear of the router and at the phone wall jack. I can t connect to the router s configuration utility. Possible Solution 1: Make sure that Ethernet or USB cables connect properly and securely. Make sure that you ve plugged in the power cord. Possible Solution 2: Make sure that your PC is using an IP address within the range of to Make sure that the address of the subnet mask is

19 click OK. 3. Click Edit again, and then click Preferences. 4. Under Category, double-click Advanced, and then click Proxies. 5. Select Direct connection to the Internet and click OK. If you still can t connect to the router, see the Troubleshooting Ping procedure below in these Troubleshooting Tips. I can't access the Internet. Possible Solution: Make sure that you ve connected the power cord. Make sure that you ve correctly connected Ethernet or USB cables between the router and PCs. Make sure that you have a DSL link. Make sure that you have an active ISP account. See the router s Service Provider Setting Page under WAN Setup. Check your settings for VCI and VPI. See the router s Service Provider Setting Page under WAN Setup. Check your settings for username and password. For more suggestions, refer to the router s user guide. I don t know if my assigned IP Address is Static or Dynamic. Possible Solution: If you have active DSL service, you probably have a Dynamic IP address. Check with your service provider to verify this information. Some providers assign Static IP addresses. If your service provider uses dynamic host configuration protocol, verify that you ve enabled DHCP. While trying to check my network configuration settings in Windows Me or XP, I can t find the Network icon. Possible Solution: The default setting in Windows Me and XP is to not show all of the icons within the Control Panel. Click Windows Start, Settings, and then Control Panel. Within Control Panel, click View all Control Panel options on the left side of the screen. All Control Panel icons should now be visible. I don t know how to configure the TCP/IP protocol to work with the router. Possible Solution: The router must access a network interface card inside your PC. Your PC may not recognize this internal network interface card. You may be 15

20 able to resolve this problem by installing or adding the correct hardware. Open the help menu system in your operating system. Check the help messages for TCP/IP. Troubleshooting Ping Procedure 1. Click Windows Start and then click Run. In the Run dialog box, Windows 95, 98, and Me users: Type command and click OK. Windows NT, 2000, and XP users: Type cmd and click OK. The command line screen opens. 2. Type Ping This is your local host address. The address assures that TCP/IP installs and functions properly. If you can t complete this ping, disconnect the router and then repeat the installation procedure. 3. Type Ping followed by your PC s IP address. This assures that your PC responds to requests. If you can t complete this ping, make sure all the cables connect properly and that all the correct drivers are installed. 4. Type Ping followed by your gateway address to check the communication with your gateway. (The default gateway address is ) This assures that you can connect to other machines and the router. If you can establish communication with the router, you can access the Administration page and configure settings. If you can t complete this ping, make sure the router power cord is plugged in and properly connected to your PC. 5. Type Ping followed by the outside Internet address of your router. This is the address that is provided either by your ISP or by the outside LAN. This procedure will assure that your router functions properly and allows traffic to pass through. 6. Type Ping followed by your known DNS server address. This will allow you to resolve valid Internet host names to IP addresses and to verify that you can access the Internet. What if I don t receive a return message from a successful ping? 1. No return message indicates that the PC can t communicate to the router through IP address assignment. Check the address in the configuration utility. 2. If necessary, correct the address in the Console Mode. 3. After making corrections, continue with the ping procedure. How do I uninstall the router? Windows Click Windows Start, select Settings, and click Control Panel. 2. Double-click Add/Remove Programs icon. 16

21 3. On the Install/Uninstall tab, select U.S. Robotics SureConnect ADSL Ethernet/USB Router. You may have to scroll down to locate this program. 4. Click the Remove button. 5. The Reinstall or Uninstall screen will display. Click Uninstall and select Yes if the display prompts you to confirm the uninstallation. All components will uninstall from the computer. Windows 98 and Click Windows Start, select Settings, and click Control Panel. 2. Double-click the Add/Remove Programs icon. 3. The Add/Remove Programs screen will display all programs that you currently have installed. Locate and select the U.S. Robotics SureConnect ADSL Ethernet/USB Router. You may have to scroll down to locate this program. 4. Click Add/Remove in Windows 98 or Change/Remove in Windows The Reinstall or Uninstall screen will display. Click the Uninstall option and then click Next. All components will uninstall from the computer. Windows XP 1. Click Windows Start and then click Control Panel. 2. Double-click Add/Remove Programs. 3. The Install/Uninstall tab will display all programs that you currently have installed. Locate and select the U.S. Robotics SureConnect ADSL Ethernet/USB Router. You may have to scroll down to locate this program. 4. Click the Add/Remove button. 5. The Reinstall or Uninstall screen will display. Click the Uninstall option and then click Next. All components will uninstall from the computer. Windows NT 1. Click Windows Start and select Settings, then click Control Panel. 2. Double-click the Add/Remove Program icon. 3. The Add/Remove Programs screen will display all programs that you currently have installed. Locate and select the U.S. Robotics SureConnect ADSL Ethernet/USB Router. You may have to scroll down to locate this program. 4. Click the Add/Remove button. 5. The Reinstall or Uninstall screen will display. Click the Uninstall option and then click Next. All components will uninstall from the computer. Macintosh and Linux Unplug all cables from the computer and the router. 17

22 Technical Support Go to the Support section of the U.S. Robotics Web site: See the FAQ and Troubleshooting Web pages for your specific product. These pages address the most common difficulties that users experience. If you can t connect to the Internet, contact your ISP for assistance. For current support contact information, go to the following Web site: 18

23 Regulatory Information Manufacturer s Declarations of Conformity FCC Declaration of Conformity We declare under our sole responsibility that the U.S. Robotics SureConnect ADSL Ethernet/USB Router to which this declaration relates, is in conformity with the following standards or other normative documents: ANSI C Methods of measurement Federal Communications Commission 47 CFR Part 15, subpart B 1) (e) Class B Conducted Limits 2) (g) Class B Radiated Emissions Limits FCC Class B Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful electromagnetic interference, and 2) this device must accept any interference received including interference that may cause undesired operations. Radio and Television Interference Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and uses radio frequency energy and, if not installed and used in accordance with the instructions, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna or cable input device. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. The user may find the following information prepared by the Federal Communications Commission helpful: Consult the dealer or an experienced radio/tv technician for help. Telephone Interference Bulletin This document is available on the Internet through the FCC Consumer Information Bureau Home Page at Under Consumer Information Directory>Telephone>Miscellaneous Telephone Information, select Interference to Telephones. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment. In order to maintain compliance with the limits of a Class B digital device, U.S. Robotics requires that you use a quality interface cable when connecting to this device. Suggested cable type is 90-ohm USB cable for the USB port, and standard telephone cable for the RJ-11 port. The telco cable needs to be connected with a minimum 26AWG telephone cable. UL Listing/C-UL Listing This information technology equipment is UL Listed and C-UL Listed for both the US and Canadian markets respectively, for uses described in the User Guide. FCC Part 68 Registration Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following Universal Service Order Code (USOC) jacks: RJ

24 A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See this document for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment, U.S. Robotics SureConnect ADSL Ethernet/USB Router, causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact: USR - Walnut 528 Spanish Lane Walnut, CA If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. There are no serviceable parts in this equipment. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. For Canadian router Users Utilisateurs de routers au Canada Industry Canada (IC) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. Le présent appareil numérique n émet pas de bruits radio-électriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dens le Règlement sur le brouillage radioélectrique édicté par l Industrie. NMB-003 Customer Information Notice: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Notice: The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on a interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. AVIS: Le nombre équivalent de sonneries (REN) affecté à chaque terminal indique le nombre maximal 20

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