In the last research carried out, we could find that DOSM (of Sales and Marketing) has become the most difficult positions to fill within the hospitality sector according to 67% of respondents. However, only 34% of employers reported the shortage of Executive Chefs.

The habits of the new emerging travellers are the main reason for the difficulty in finding talents for this role in the hospitality industry. The traditional sales persons are no longer competent in the modern market place due to the change in the skills needed to understand the new generation.

Job change

For the majority of respondents (75%) a new challenge and more interesting work is the most crucial factor when deciding whether to accept a job offer or not, this represents an increase of an 8% in respect of last year; followed by career development (72%) and better work/life balance (70%) as highly important when considering this change.

The top three reasons that people take under serious consideration are still the same, although the percentage in respondents have increased importantly in comparison with last year. The value for a new challenge or more interesting work when employees feel stuck will be a key point to either motivate them o lose them.

Compensation

For middle and senior managers, the most important benefits when choosing an employer are bonus schemes (85%) and pension (75%). Of similar importance are benefits such as life insurance and private health, considered a major motivator for 70% of the respondents.

Recognising the value of the employees is a good habit as well as a strategy, keeping them happy and engaged with the success of the business can be rewarded with bonuses, and it can be an important fact for them to consider when accepting a new job offer.

Salary

As General Manager positions command the highest average salary within the sector, the UK leads with the highest average of £163,200 (GBP) gross for this role, followed by Germany with an average of 158,100€ (approx £124,000). An Latin America offers the lowest average pay of $88,750 (approx £61,232)

The regional economic activity affect directly the salary trend in each country, that’s the reason why the salary levels in the UK are above the rest of Europe. But we can also see with these emerging economies, Latin America, still quite below the European average.

More detailed statistics on each aspect of employment and engagement, information on specific industries and also salary data can be found in the report.