Q: Do I have to register my child who is in a stroller or just wants to run/walk with me?

A: Strollers are allowed, and you only need to register your child if they want to be timed and get all the gear.

Q: I can’t make the race; can I get a refund or transfer my bib number to my friend?

A: Since Santa Claus has many upfront costs, we have a strict and uniform policy of no refunds or exchanges, no person-to-person transfer, or no deferrals to a future year. We do understand that plans change, injuries happen, and various holiday festivities and situations arise, but, we feel it is most fair to apply a uniform policy to all, instead of a subjective line of who should receive a refund and who doesn’t. All purchases and sales are 100% final, no exceptions. Refunds will not be issued based on weather conditions. We appreciate your understanding in this matter.

PACKET PICK-UP QUESTIONS

Q: When and where is Packet Pick-Up?

A: Friday, December 7, 2018 TBD

TBD

Saturday (Race day), December 8 from 7:30 to 8:45 a.m.

Perry Square Park (601 State St., Erie PA)

Q: Can I pick up my friend’s packet or have my friend pick up my packet?

A: Yes, you may pick up a friend’s packet during packet pick-up and vice versa, a friend can pick up your packet. You must bring an email confirmation ticket, or know the correct spelling of their last names.

Q: Is there race day packet pick-up available? What are the other packet pick-up options?

A: Yes.

Race day packet pick-up WILL BE available on Saturday morning from 7:30 to 8:45 a.m.

PPU will close exactly at 8:45 a.m. so Santa says get there early and expect long lines.

PPU is only on Friday and Saturday. There will be no other options.

Q: If I have a large group can you put my group’s packets together in advance?

A: Yes! This makes packet pick-up go much smoother for everyone. If you have a group of 15 or more please email us with your list of names and we will put your group’s packets all together for 1 person to easily pick them up at packet pick-up.

RACE DAY QUESTIONS

Q: What time should I arrive for the race?

A: Please arrive early and allow plenty of time to park. The roads will begin closing at 8:30 a.m.

Q: What if the weather is bad?

A: The event will take place rain, shine, or snow if they are not life threatening. If the weather is threatening (lightning, storms, blizzard, extreme temperatures, etc.), we will send out emails and Facebook announcements for further information.

Q: Do you have any information on Parking?

A: We strongly encourage carpooling and getting to the Start early, as there may be traffic. Allow sufficient time for heavy traffic congestion and street closures due to the race. Click here for a parking map. COMING SOON!

Q: What are the Post Race Awards, Age Groups, and when will the awards be presented?

A: There will be age group awards for the top 3 males and females in each age group in 5 year increments from 10 and under to 70+. There will also be an award for the top 3 males and females overall.

Stay after the race to for the Santa Hustle Age Group Awards Ceremony at 10:30 AM.

Q: Will gear check be available to participants?

A: Yes, gear check will be available to all participants starting at 7:30 a.m. until after the race. Please have your bib number gear check tab already placed on your bag when you come to the gear check area. The gear check tab will be attached to your race bib.

Q: Where should I wear my timing chip?

A: We will be using the bib tag system. Your timing strip is on the back of your bib. Please wear your bib on your front chest with nothing covering it. The bib must be on the outside of all clothing, jackets, etc. to receive an accurate time.

Q: Where will the after party be?

A: The Santa Hustle® Pennsylvania After Party will be TBD.

Q: Does the Santa Hustle® benefit any charity?

A: Yes. The Official 2018 Santa Hustle® Pennsylvania Charity is TBD.

Q: When will the Race Results be posted and where can I find them?

A: Race Results will be posted by the evening of Race Day. For results please visit the Results Page.

A: There is no time limit. However, once everyone is through and the start line closes it will not re open for anyone who arrives late.

Q: Are headphones allowed on the course?

A: Yes, you may use headphones during the run. Just please be aware of your surroundings and others around you racing.

Q: Are strollers allowed?

A: Yes strollers are allowed, but you must start in one of the back corrals.

Q: Are walkers allowed?

A: Yes, usually around 1/3 of the participants are solely walkers in the 5K.

Q: Are dogs allowed?

A: No.

Q: How is the starting corral set-up?

A: There will be signs at the start that indict various mile paces. They are not assigned, so please line up accordingly to your pace – minute per mile. Fast in front, slow in back. Please be in your corral by 8:45 a.m. as the race will begin promptly at 9:00 a.m.

Q: How many aid/water stations will there be and where?

A: There will be 1 aid/water station, 1 cookie station and 1 candy station. Please see the course maps for exact locations.

VOLUNTEER QUESTIONS

Q: What are your different volunteer options?

A: Please visit the VOLUNTEER PAGE for a list of volunteer descriptions. We need volunteers for packet pickup Friday TBD. We also need volunteers race day at Perry Square Park from 6:00 a.m. – 11:30 a.m.

Q: What do I get for volunteering?

A: Our volunteers are our elves! All volunteers receive an elf hat and an elf long sleeve t-shirt. You also get to take part in the cookies, bananas and after party!

Q: Can you sign off on my volunteer hours?

A: Yes, anyone who needs us to sign off on hours or write volunteer letters we are more than happy to help.

Q: Where do you typically need the most volunteers?

A: If you even have just an hour of time to donate for packet pickup that is where we tend to be short on volunteers. Please contact volunteer@santahustle.com to sign up!

Q: If I volunteer at the race can I get a free entry?

A: No. We appreciate your support, however, we do not allow volunteers to run the race for free.