QUEEN DELUXE ACCESSIBLE

TWIN HILTON GUESTROOM

TWIN HILTON DELUXE ROOM

CONTEMPORARY ACCOMMODATION, AIR-CON/ WORKING DESK/ SAFE

Hide room details

Hilton Manchester Deansgate

303 Deansgate,
Manchester,
NAUnited KingdomM3 4LQ

The prime city centre location offers easy access to Manchester's commercial and shopping areas and is only 25 minutes by road from Manchester International Airport.Offering some of the most spectacular views over Manchester, the destination bar on the 23rd floor will present the very latest in bar chic.Our innovative restaurant, bar and lounge area on the ground floor offers fresh local cuisine and all day dining. The spacious atrium will be the perfect meeting place, serving great coffee and light meals. Hold an inspirational event for up to 600 people in one of our 12 event rooms.

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

TripAdvisor Traveler Rating

Based on 3857 reviews
0

+ Write A Review

Write a Review

Rate this hotel and add any comments you may want to share with other travelers like yourself.

First Name

Booking ID

City

State

Email Address

Review Title (e.g. "My trip to Cancun")

Comments

Overall Experience (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Quality (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Value (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Cleanliness (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Staff Efficiency (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Staff Friendliness (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Would you recommend to a friend? (required)

No

No

Yes

Yes

This feature of the BookIt.com website exists for you, our Guests.
Please use discretion and post honest and fair assessments of hotels and resorts in the spirit of
community and assisting other BookIt.com Guests make the best choice for their vacation or hotel needs.
BookIt.com reserves the right to reject, censor, or edit Guest reviews where necessary.

Be the first person to review this property!

Hilton Manchester DeansgateOvernight stay

Mark H
from Gloucester, United Kingdom

Submitted on 22-05-2016

My wife and I had two days in Manchester with a night at the Hilton Deansgate.We checked in and upgraded to the executive lounge which we thought was great value.Right from the off the staff were great and a pleasure to deal with. The drinks and nibbles from 6-8pm were nice and plentiful.We had cocktails (not cheap)at cloud 23 at night and what great views well worth a visit.The breakfast was also good and lots of choice.Great staff and great hotel will visit again.

Hilton Manchester DeansgatePoor

Lissa P
from Glenrothes, United Kingdom

Submitted on 24-05-2016

Been a few times first time was great and couldn't of asked for a better hotel...but over the last 2 years it has really went down hill.
Terrible service, terrible food ,which is not worth the money!
Rooms are starting to get dirty looking our last room was shocking.dont think it had been cleaned.
Really don't think I would stay hear again

Hilton Manchester DeansgateA good reliable Manchester hotel

UKRaj
from Manchester, United Kingdom

Submitted on 24-05-2016

I've stayed here maybe 20 times, usually whilst attending large meetings on the 1st floor. Great location: very close to Castlefield and Spinningfields for bars and restaurants and not too far from the main shopping areas. Fabulous views from higher rooms and the 23rd floor Cloud Bar. I had an odd stay last night when I had room service trying to enter the room twice followed by a phone call from reception at 1am asking my name and room details. Aside from that experience, I have had very po...
I've stayed here maybe 20 times, usually whilst attending large meetings on the 1st floor. Great location: very close to Castlefield and Spinningfields for bars and restaurants and not too far from the main shopping areas. Fabulous views from higher rooms and the 23rd floor Cloud Bar. I had an odd stay last night when I had room service trying to enter the room twice followed by a phone call from reception at 1am asking my name and room details. Aside from that experience, I have had very positive stays in this hotel. It is starting to get a little tired looking in a few places and it may need a refurb in the next five years, but overall I would recommend it.
Read more

Hilton Manchester DeansgateGreat hotel

Steve W
from Manchester, United Kingdom

Submitted on 25-05-2016

We stayed here whilst taking part in the Great Manchester 10k,the location was perfect for that reason. The online check in was very useful. Great location and would highly recommend this hotel for any reason of stay in Manchester.

Hilton Manchester DeansgateHilton Deansgate

Anne P
from Essex and Liverpool, United Kingdom

Submitted on 25-05-2016

My daughter and I stayed for 3 nights at the Hilton and would definitely stay again. All staff were very helpful, nothing too much trouble. Food excellent. Hotel close to shopping area, Harvey Nicholls, House of Fraser, Selfridges, M & S.

Hilton Manchester DeansgateCity break in Sunny Manchester

ruthmY9937UF
from Carlisle, United Kingdom

Submitted on 04-06-2016

Lovely stay in sunny Manchester. Free upgrade to executive lounge and room. Great views from the 18th floor. Breakfast delicious, especially the muffins, Nutella and fresh raspberries. Soaps and lotions in the room fantastic. Loads and loads of great restaurants within 10 minute walk.

Hilton Manchester DeansgateGood stay

Welikethelakes
from preston

Submitted on 04-06-2016

Booked an executive plus room which was very nice. Had access to the lounge on the 23rd floor for free drinks etc. Only thing stopped me from giving 5* no bathrobes in room and had to ask 3 times for them to be delivered and 1 bathtowel between the two of us.

Hilton Manchester DeansgateGreat stay

46elaynes
from Brisbane, Australia

Submitted on 05-06-2016

Great location would definitely recommend it we live in Australia was coming back for 6 weeks so stayin here for a week was great before flying to Portugal in the heart of Deangate everything on hand plus leisure facilities ū???

Hilton Manchester DeansgateVery comfortable beds ū???

Jess C
from

Submitted on 05-06-2016

Aussie family here for a short holiday of 3 days. This hotel was chosen purely for its 20m lap pool as one of us needs to swim on a daily basis. The pool was wayyyy too hot though, especially since it is already indoors....something to work on maybe. From the outside the hotel is a little bit of an eyesore - very tall and grey - but with the silver lining that you can see it from almost anywhere in manchester and hence never get lost!!! The location of the hotel is not the best. The Northern Qua...
Aussie family here for a short holiday of 3 days. This hotel was chosen purely for its 20m lap pool as one of us needs to swim on a daily basis. The pool was wayyyy too hot though, especially since it is already indoors....something to work on maybe. From the outside the hotel is a little bit of an eyesore - very tall and grey - but with the silver lining that you can see it from almost anywhere in manchester and hence never get lost!!! The location of the hotel is not the best. The Northern Quarter is where you want to be, much more happening for the young crowd. Luckily it's only a 20 min walk away. Inside the hotel is a standard hilton, comfortable neat rooms with floor to ceiling windows and a great view of the concrete playground that is manchester. I loved the bed and pillows, super comfortable. The minibar was impressively stocked. We were on the 18th floor and had access to the breakfast room on the 23rd floor - photo attached. Small but adequate breakfast spread and we were usually the only people there. Staff were friendly. Overall - standard comfortable hotel to be expected from a chain. Would most likely return, maybe if there was a sale on though.
Read more

This hotel is one of the best Hilton hotels that I have stayed. The staff are always so friendly and helpful, nothing is too much to accommodate you with any special requests. I would highly recommend this hotel as the proximity of the hotel is fantastic to visit Manchester City Centre for shopping and restaurants

Hilton Manchester DeansgateAfternoon Tea

Donna-Marie L
from Knutsford, United Kingdom

Submitted on 20-06-2016

We had vouchers for the Hilton and decided to use them for afternoon tea.
When booking I mentioned it was my husbands birthday and asked for a table by the window. We were given a lovely drink with flowers and fresh fruit.
The view was stunning.
I was worried after reading the reviews but we found the food to be lovely.
We asked for more sandwiches , which wasn't a problem.
My only two negatives are:
1. It was really dirty where we were sitting. The carpet was covered in bits, as were the cu...
We had vouchers for the Hilton and decided to use them for afternoon tea.
When booking I mentioned it was my husbands birthday and asked for a table by the window. We were given a lovely drink with flowers and fresh fruit.
The view was stunning.
I was worried after reading the reviews but we found the food to be lovely.
We asked for more sandwiches , which wasn't a problem.
My only two negatives are:
1. It was really dirty where we were sitting. The carpet was covered in bits, as were the curtains.
2. The bill was more than we expected due to a high service charge. ¬£6 for 2 people. There was no mention of this when we booked.
Read more

Hilton Manchester DeansgateHilton hotel Manchester

296chadj
from Nyc

Submitted on 21-06-2016

Great location. Easy to walk. Decent night life . Rooms are clean and staff is friendly. The gym left a little to be desired . If you are looking for a decent workout . I would definitely recommend this hotel.

Hilton Manchester DeansgateNo service, no business hotel.

readytocopy
from London

Submitted on 22-06-2016

This is a modern building with quickly deteriorating furniture and fittings.
I emailed the hotel prior to my arrival and received no response.
Check in was cold and not very welcoming.
Concierge informed me that the valet parking was fairly full and only agreed to park my car once I reminded him three times that I had made a reservation over the phone that same morning. I had to highlight my name on his diary for him to agree that I wasn't lying.
No business center is available despite the i...
This is a modern building with quickly deteriorating furniture and fittings.
I emailed the hotel prior to my arrival and received no response.
Check in was cold and not very welcoming.
Concierge informed me that the valet parking was fairly full and only agreed to park my car once I reminded him three times that I had made a reservation over the phone that same morning. I had to highlight my name on his diary for him to agree that I wasn't lying.
No business center is available despite the information on the website. At the moment the arrangement is a computer desk and a printer at reception. I had to photocopy some confidential documentation and I was denied access to a photocopier as this was in the back office. Eventually I had to agree for a receptionist to view and copy my documents.
There was no prior notice prior to my arrival to highlight that the hotel's computer systems would be down affecting the check out.
Late check out was denied as a Diamond member as the hotel was full but one room for the next night. No effort was made by them into looking what the arrival times for other guest were just in case my request for a late check out could be accommodated.
All in all it is not good value for money and considering parking onsite is ¬£25 per night it is difficult to recommend this hotel.
Not a single smile was given by any staff member apart from the lady in the Executive lounge in the morning.
The general feeling you get from the employees in this hotel is that you are nuisance and they are doing you a favour.
Read more

Hilton Manchester DeansgateNot as good as last time

Steve10322
from Congleton, United Kingdom

Submitted on 22-06-2016

Really busy & took a while to check in, the room was really small & just a D/B, it was very clean and well furnished, amazing views from the 14th floor, very expensive WIFI, I thought all hotels had free WIFI now days, all the staff we came into contact with were very friendly & efficient, would we stay again? Probably.

Hilton Manchester DeansgateNice location but tired room interior

turkomondorolo
from Scunthorpe, United Kingdom

Submitted on 22-06-2016

Location was ideal right in the heart of Deansgate with excellent transport links via tram station which is found behind the hotel. Lots of bars and restaurants in close proximity along with a nice selection of shops. The communal areas were nice enough, however the room interior was rather dated with a number of marks and scratches on the furniture, not what I've come to expect when staying with Hilton. We didn't sample any of the extras, i.e gym, pool, spa or restaurants, and unfortunately did...
Location was ideal right in the heart of Deansgate with excellent transport links via tram station which is found behind the hotel. Lots of bars and restaurants in close proximity along with a nice selection of shops. The communal areas were nice enough, however the room interior was rather dated with a number of marks and scratches on the furniture, not what I've come to expect when staying with Hilton. We didn't sample any of the extras, i.e gym, pool, spa or restaurants, and unfortunately didn't make breakfast due to a few too many glasses of wine the evening before! We did visit cloud 23 bar which is located at the top floor of the hotel with views overlooking the city, it's well worth booking a table in advance as it can get busy, and the cocktails are quite pricey.
Read more

Stayed here last month, wonderful property, Cloud 23 fantastic, breakfast good and well stocked, rooms had lovely view.
However... on having an early morning breakfast, I was shocked to witness two restaurant managers chasing a mouse around the breakfast buffet. Completely not the impression one should get from such a fantastic hotel.
all in all great hotel, but pest issue needs tackling

Hilton Manchester DeansgateNot the best in Manchester

ellemonaghan
from Malaga, Spain

Submitted on 01-07-2016

I stayed here last year and wasn't on trip advisor at the time. But having recently returned to Manchester in different hotel. Remembered to write a report.
We stayed here for a long weekend, it was nice room wise, and was clean. The staff need a bit of a reality check, as I got told by one girl, she had "more important visitors to attend to" I don't care if you have celebrities in there or whoever. We were paying customers. Spending money in the hotel, restaurant (which wasn't up to restaurant...
I stayed here last year and wasn't on trip advisor at the time. But having recently returned to Manchester in different hotel. Remembered to write a report.
We stayed here for a long weekend, it was nice room wise, and was clean. The staff need a bit of a reality check, as I got told by one girl, she had "more important visitors to attend to" I don't care if you have celebrities in there or whoever. We were paying customers. Spending money in the hotel, restaurant (which wasn't up to restaurants around the cities standards), room service etc. So to be told I wasn't as important as other visitors really bugged me. I reported this to another member of staff another young girl, now whether she was a friend of this staff member or just didn't care she showed me the same respect as the first. My party had 4 rooms. (8 adults and two babies) so wish we would of gotten a bit more respect. However the hotel itself was fine. They just need to train their staff more in customer service a little bit more.
Read more

Hilton Manchester DeansgateGreat Hotel

Felix U
from Barnet, United Kingdom

Submitted on 01-07-2016

Imposing towering skyscraper dominating Manchester.
Excellent rooms with views over Manchester from the 17th floor I stayed.
Spacious rooms at King Deluxe grade. All expected mod cons in room albeit with a surprisingly limited range of channel viewing. I had free wifi as Honours member.
Hearty buffet breakfast with good service at all meal times in ground floor restaurant.
Main problem was parking with high cost parking at nearby public car park. Discount scheme advertised by restaurant made...
Imposing towering skyscraper dominating Manchester.
Excellent rooms with views over Manchester from the 17th floor I stayed.
Spacious rooms at King Deluxe grade. All expected mod cons in room albeit with a surprisingly limited range of channel viewing. I had free wifi as Honours member.
Hearty buffet breakfast with good service at all meal times in ground floor restaurant.
Main problem was parking with high cost parking at nearby public car park. Discount scheme advertised by restaurant made no difference at exit. Maybe something wrong with discount endorsement of tickets at the hotel?
Read more

Hilton Manchester DeansgateVery disappointed

stuartmU9668NA
from Sheffield, United Kingdom

Submitted on 02-07-2016

I booked this hotel for me & my wife and my business partner & his wife as we were coming to Manchester for a concert and we had stayed before. I told our friends I had booked a really good hotel and paid more for better rooms ¬£309 per room for the night. I found myself apologising and embarrassed. We checked in fine but at first glance I was disappointed with our rooms. When we returned to our room we found the bathroom sink tap leaking hot water making the bathroom like a sauna, only 1 bathro...
I booked this hotel for me & my wife and my business partner & his wife as we were coming to Manchester for a concert and we had stayed before. I told our friends I had booked a really good hotel and paid more for better rooms ¬£309 per room for the night. I found myself apologising and embarrassed. We checked in fine but at first glance I was disappointed with our rooms. When we returned to our room we found the bathroom sink tap leaking hot water making the bathroom like a sauna, only 1 bathrobe & slippers, and the cord on the iron had split. When we returned in the evening at 23.00 the restaurant was closed and only cold sandwiches were available from room service. I was handed a takeaway menu by the receptionist! We then had a false fire alarm at 05.00 followed by the bedside alarm at 07.00 which must have still been set from the last guest. Then on check out we had our parking ticket validated at reception and were told this would give us 15% discount at the carpark. This did not work. We were really disappointed with our stay.
Read more

Hilton Manchester DeansgateOnly one night of bliss

Ken M
from

Submitted on 03-07-2016

Very difficult not to give the full 5 out of 5, given that the many positives outnumbered the very few negatives.
Negatives:
Pool is long and narrow so perhaps a bit impersonal, not a bad thing, but I don't like doing a length of the pool to a sideline audience ū???ū???
Early check in would have been great, given I had spent the last three nights at a Hilton in US, but not possible.
Breakfast had strawberries and smoothies for Wimbledon but no one introduced them to us or offered them.
Main brea...
Very difficult not to give the full 5 out of 5, given that the many positives outnumbered the very few negatives.
Negatives:
Pool is long and narrow so perhaps a bit impersonal, not a bad thing, but I don't like doing a length of the pool to a sideline audience ū???ū???
Early check in would have been great, given I had spent the last three nights at a Hilton in US, but not possible.
Breakfast had strawberries and smoothies for Wimbledon but no one introduced them to us or offered them.
Main breakfast not too great and food was average, as a compare and contrast executive lounge was far better.
Check in staff tended to be a wee bit slow to react.
Positives:
Far too many to mention however:
Staff very nice and friendly
Room fantastic and view was incredible
Food and drink at executive lounge was great with plenty variety.
Location is great for local restaurants and town.
Fantastic E value for money if you choose your dates wisely ū???
Read more

Hilton Manchester DeansgateAverage Hotel

Kentmere4
from Cumbria, United Kingdom

Submitted on 04-07-2016

Stayed here in June when at business event in Manchester . Whilst given an upgrade with my loyalty status the upgrade room wax tired with furniture chipped and generally needing a refresh .
Food served in the bar area during the day was average at best and expensive. Club lounge whilst commanding great views across the city was soulless with the food offering very poor quality and certainly not to the standard of other Hilton hotels.
Location is good , hotel looks impressive but better options...
Stayed here in June when at business event in Manchester . Whilst given an upgrade with my loyalty status the upgrade room wax tired with furniture chipped and generally needing a refresh .
Food served in the bar area during the day was average at best and expensive. Club lounge whilst commanding great views across the city was soulless with the food offering very poor quality and certainly not to the standard of other Hilton hotels.
Location is good , hotel looks impressive but better options in Manchester city centre .
Read more

Hilton Manchester DeansgateOne night only

Riki747
from Manchester, United Kingdom

Submitted on 04-07-2016

Needed a good quality hotel due to a theatre evening in the City Centre, I was in luck that there was a discount with the Hilton which made it appealing to stay as typically mid week the rates tend to be higher. All in all a pleasant stay albeit the evening offering at the executive lounge was disappointing compared to other hotels I have stayed in, however, the view from the 23rd floor was great! Had a steak sandwich after the theatre in the lobby area which was showing the Euros on a big scree...
Needed a good quality hotel due to a theatre evening in the City Centre, I was in luck that there was a discount with the Hilton which made it appealing to stay as typically mid week the rates tend to be higher. All in all a pleasant stay albeit the evening offering at the executive lounge was disappointing compared to other hotels I have stayed in, however, the view from the 23rd floor was great! Had a steak sandwich after the theatre in the lobby area which was showing the Euros on a big screen which was like being in a cinema but it could have done with the lights being more dimmed.
Read more

Hilton Manchester DeansgateJust one night

Katielouiseh
from Manchester, United Kingdom

Submitted on 05-07-2016

Me and my boyfriend stayed here for one night got the room last minute on booking.com so got it pretty cheap. We loved it easy fast check in great reception staff very friendly and helpful room was lovely big clean fresh and bright we were in room 508 bathroom spotless. My only niggle was we ran out of tea sugar and milk as we are both big tea drinkers and was only enough for one cup of tea each so I rang down to reception for more we waited and waited no sign of anyone coming up so I had to cal...
Me and my boyfriend stayed here for one night got the room last minute on booking.com so got it pretty cheap. We loved it easy fast check in great reception staff very friendly and helpful room was lovely big clean fresh and bright we were in room 508 bathroom spotless. My only niggle was we ran out of tea sugar and milk as we are both big tea drinkers and was only enough for one cup of tea each so I rang down to reception for more we waited and waited no sign of anyone coming up so I had to call again and they sent someone up straight away understandable they were busy due to prom parties going on. The breakfast was lovely I love the fact you can help yourself to a hot breakfast there was so much choice and loads to choose from from full English to toast fruit and loads more would definitely stay here again but I would like a higher room as the room I asked for I didn't get
Read more

Hilton Manchester DeansgateGreat hotel great location and great staff

AnjunaLeeds
from Leeds

Submitted on 05-07-2016

Had a great stay here on a Sunday evening Manchester was really busy as the stone roses were playing but managed to get a beautiful executive room with fantastic views well worth upgrading and then the use of the executive lounge was great staff were lovely and it's on the same floor as their skybar called cloud 9 amazing views. Even returned for breakfast in the morning with great choices love this hotel

Hilton Manchester Deansgateexcellent stay good service and excellent food

chrisx37
from Liverpool, United Kingdom

Submitted on 06-07-2016

room was an executive, so gave access to the lounge on floor 23 with nibbles and drinks - also a good buffet breakfast.we eat at cloud 23 next door.
the hotel service and attentiveness was second to none - from the valet parking through to checkin/out/lounges/restaurants etc - never felt out of place when we looked lost in this large hotel, a staff member came up and directed us and went out of their way to book our evening and make sure we were happy - i couldn't fault the visit it was excellen...
room was an executive, so gave access to the lounge on floor 23 with nibbles and drinks - also a good buffet breakfast.we eat at cloud 23 next door.
the hotel service and attentiveness was second to none - from the valet parking through to checkin/out/lounges/restaurants etc - never felt out of place when we looked lost in this large hotel, a staff member came up and directed us and went out of their way to book our evening and make sure we were happy - i couldn't fault the visit it was excellent and will be coming back
Read more

Hilton Manchester DeansgateAverage

angelina1uk
from Blackpool, United Kingdom

Submitted on 07-07-2016

We stayed for 1 night at this hotel due to the location as we were attending an event at the Castlefield Bowl which is just a few mins walk away.
I'd already checked in using the app and upon arrival my upgrade request was confirmed, the lady receptionist was very polite and helpful.
When we entered our room we found some dirty clothes left in the wardrobe from a previous guest so it doesn't appear the housekeeping is thorough.
The view was amazing and the room comfortable.
We had afternoon ...
We stayed for 1 night at this hotel due to the location as we were attending an event at the Castlefield Bowl which is just a few mins walk away.
I'd already checked in using the app and upon arrival my upgrade request was confirmed, the lady receptionist was very polite and helpful.
When we entered our room we found some dirty clothes left in the wardrobe from a previous guest so it doesn't appear the housekeeping is thorough.
The view was amazing and the room comfortable.
We had afternoon champagne tea at Cloud 23 they were very accommodating as we'd arrived earlier than anticipated. The young blonde lady was very efficient and friendly.
The spa has moved apparently and a new contractor is being sourced (we were hoping to look at their products).
We returned to our room and found the safe didn't work so we rang the operator who said they'd get maintenance to come and look. We waited 20-25 mins and still no one came, at this point we had to leave for the event. On our way out I notified the male receptionist to advise maintenance not to bother - he was disinterested and couldn't have cared less.
There was one cup in the room (twin room) so again attention to housekeeping etc.
I would recommend for the location but the ¬£155 paid for the twin guest room was not worth it, save yourself the money and book a Premier Inn the rooms and beds are similar.
Not what I expected from a Hilton hotel.
Read more

Hilton Manchester DeansgateThere for lunch

Christine R
from

Submitted on 08-07-2016

Had a voucher for lunch at this hotel. There was only my husband, myself and another couple in the restaurant, we ordered our meal, and waited 20 minutes for 2 prawn cocktails. Which were very nice, and then we waited another 20 minutes for our main meal, again which was very nice. Not a lot of choice on the menu. There were staff members, probably having a meeting? Did not show any respected to us and the other couple, by talking very loud, laughing loudly, and totally disregarding their custom...
Had a voucher for lunch at this hotel. There was only my husband, myself and another couple in the restaurant, we ordered our meal, and waited 20 minutes for 2 prawn cocktails. Which were very nice, and then we waited another 20 minutes for our main meal, again which was very nice. Not a lot of choice on the menu. There were staff members, probably having a meeting? Did not show any respected to us and the other couple, by talking very loud, laughing loudly, and totally disregarding their customers. Like a laugh myself but we were the customers and no respect shown. Not somewhere we will be returning to.
Read more

Hilton Manchester DeansgateAverage hotel at an expensive price tag

MixMasterMoll
from Solihull

Submitted on 10-07-2016

The location is good for transport links and there are some nice restaurants in the area. But you get a very average experience for an expensive price tag.
There is a high traffic of custom which means the carpets in the rooms have seen better days and I found our room in a bad state of repair (missing coat hooks, dirty bathroom sealant). I was also disappointed that for the ¬£300/night price their were no bath robes or complimentary water.
The buffet breakfast is good but the table service f...
The location is good for transport links and there are some nice restaurants in the area. But you get a very average experience for an expensive price tag.
There is a high traffic of custom which means the carpets in the rooms have seen better days and I found our room in a bad state of repair (missing coat hooks, dirty bathroom sealant). I was also disappointed that for the ¬£300/night price their were no bath robes or complimentary water.
The buffet breakfast is good but the table service for tea/coffee poor. I would have also expected some optionality for non buffet items such as an eggs benedict - but no such luck.
The ain bar is ok, but I could not get a hot chocolate after 11pm which for the supposed star rating is a let down.
I would not stay here again if I had the choice of other hotels in the area.
Read more

Hilton Manchester DeansgateAttended a lunch function - not impressed!

fsmollett
from Manchester

Submitted on 10-07-2016

I haven't stayed at this hotel but my lunch experience would put me off doing so. I attended a lunch function where we were served 'Hunters Chicken' with potato wedges. There wasn't any vegetables at all, the BBQ sauce had been poured on top of the chicken rather than cooked in, no salt and pepper on the tables and when it came to coffee, mine was served in a chipped cup and no spoon to stir with so we all used our fork handle.

Hilton Manchester DeansgateExcellent stay

Victoria W
from Burnley, United Kingdom

Submitted on 11-07-2016

Myself and my family stayed for a couple of nights. The room was really nice, it was clean and tidy and the service was excellent that we received. During the days we were out and about in manchester and it was lovely to come back to such a nice room and have a nice shower. Will be returning again this year.

Hilton Manchester DeansgateGorgeous hotel

toria2011
from Wakefield, United Kingdom

Submitted on 13-07-2016

I made a last minute booking for my stay at the Hinton and paid ¬£165 for my night stay! Just as I was in my journey to Manchester I received an email offering me a 1 night stay for ¬£99!!!
When I arrived at the hotel I told the receptionist about this and I got told that happens!!! I'm not happy about this as it's a big difference in price!!
The hotel is perfectly located and would stay again.

Hilton Manchester DeansgateHandy

Richard P
from Stockport, United Kingdom

Submitted on 13-07-2016

The room was good but for the price and the star ratings you expect a bit more - like free internet, biscuits with the tea bags and kettle, and more choice at breakfast. Very good location for Manchester nightlife areas. Car parking is another expense.

Hilton Manchester DeansgateBeautiful hotel, average room

DF1993
from

Submitted on 14-07-2016

Hilton Manchester Deansgate is in a great location right next to Deansgate tram and train station and is very easily accessible. This hotel is also in walking distance to most locations in the city centre. The downstairs area of this hotel is stunning, large and spacious. Our room was nice but a bit "standard" compared to the rest of the hotel. We had drinks in the executive suite next to Cloud 23 which was great with views across the city - a really nice atmosphere for a cocktail or two.

Despite the most ive ever spent on a hotel room for a night, we wasn't disappointed!
We stayed in a "King Executive Plus" room on the 16th floor. The floor to ceiling windows were great..and the views of the city were brilliant! Large tv, large bed, 5 shower head shower! T.v next to the spa bath, free wifi, and good blackout curtains.
We also got free access to the executive lounge with the room, on the 23rd floor. This gave u free wifi, free snacks and drink (alcoholic drinks 6-8pm) and a chill...
Despite the most ive ever spent on a hotel room for a night, we wasn't disappointed!
We stayed in a "King Executive Plus" room on the 16th floor. The floor to ceiling windows were great..and the views of the city were brilliant! Large tv, large bed, 5 shower head shower! T.v next to the spa bath, free wifi, and good blackout curtains.
We also got free access to the executive lounge with the room, on the 23rd floor. This gave u free wifi, free snacks and drink (alcoholic drinks 6-8pm) and a chill out setting with brilliant views. We also had free breakfast in here with a non rowdy setting.
We had tea in the podium restaurant on the ground floor which was competitive in price and great food. Lovely steak!
We finished by having a cocktail in the Cloud 23 bar on the 23rd floor. This was our first time in there and tbh after paying alot for 2 cocktails, i think we were spoilt by the free snacks and alcoholic drinks in the executive lounge as we preferred it in there. Cloud 23 opens alot later though where the executive lounge closes at 8pm.
I surprised my other half with the hotel stay. She was over the moon. Ive always wanted to stay over in the hotel myself, and im glad we've tried out the restaurants and bars now.
Hopefully we will return for another stay near Christmas, but this time we may eat and drink in the city, AFTER our free alcoholic beverages in the executive lounge! ‚?ļ
Read more

Hilton Manchester DeansgatePrivate corner of Manchester

InaF
from Birmingham, United Kingdom

Submitted on 16-07-2016

Although Deansgate where Hilton is located tends to be a busy area, I found the hotel itself very quiet. Although visiting Cloud 23, which is the hotel‚??s bar, proved the opposite. The check in went very smooth. The room was located on the upper floors, 15th more exactly and had a superb view of Manchester. The room itself was very large and clean with good choice of amenities in the bathroom. The check-out went also quick and smooth. The reception team were friendly and helpful. I would recomm...
Although Deansgate where Hilton is located tends to be a busy area, I found the hotel itself very quiet. Although visiting Cloud 23, which is the hotel‚??s bar, proved the opposite. The check in went very smooth. The room was located on the upper floors, 15th more exactly and had a superb view of Manchester. The room itself was very large and clean with good choice of amenities in the bathroom. The check-out went also quick and smooth. The reception team were friendly and helpful. I would recommend this hotel as it is close to the city centre, the shopping and clubbing areas, next to a casino and several restaurants, theatres, etc., but it is also private enough.
Read more

Hilton Manchester DeansgateWonderful

Emma F
from

Submitted on 16-07-2016

Fabulous nights stay for a friend's wedding in Manchester. Bed was heavenly, excellent price! I've stayed in many Hilton they're all fab! I love love cloud bar, wonderful cocktails! Just an all round fab chain of hotels!

Hilton Manchester DeansgateWONDERFUL HOTEL

BRIAN R
from Holywell, United Kingdom

Submitted on 15-07-2016

We have just returned from a wonderful day at this remarkable hotel, the customer Care from arrival to departure was nothing short of excellent, very friendly , efficient and extremely helpful. The location of the hotel gives access to the Main Shopping Area and also to the remarkable Metrolink Tram Service, of which there is a station close by.. The Podium Restaurant offers a wonderful selection of food and is also good value, the food served by wonderful waiters who are friendly efficient and ...
We have just returned from a wonderful day at this remarkable hotel, the customer Care from arrival to departure was nothing short of excellent, very friendly , efficient and extremely helpful. The location of the hotel gives access to the Main Shopping Area and also to the remarkable Metrolink Tram Service, of which there is a station close by.. The Podium Restaurant offers a wonderful selection of food and is also good value, the food served by wonderful waiters who are friendly efficient and have extensive knowledge of the dishes. The hotel is close to the remarkable Castlefields Area and also there are canals to walk and a Museum close by. The Executive Lounge is located on the 23rd floor and affords great views of the surrounding area and serves breakfast, afternoon snacks, and also drinks and snacks in the evening. All in all a great hotel to spend time in Manchester whatever the reason be it leisure as with us or for business where the Conference facilities are superb. If you are contemplating visiting Manchester do not miss the experience this hotel offers.
Read more

Hilton Manchester DeansgateTremendous pool facility

Simon T
from Manchester, United Kingdom

Submitted on 19-07-2016

Come try the Hilton pool at Manchester
Love it !
Such a great pool
I've been in a lot of pools but this is my favourite
The hotel always looks great and the staff are a pleasure
Nothing too much trouble for them I've found
Excellent location also
Overall superb place to stay and visit

Hilton Manchester DeansgateSoccer weekend

Keithdel
from Dublin, Ireland

Submitted on 19-07-2016

Lovely Hotel as you would expect, roof top cocktail bar a little disappointing but plenty of great bars around Deansgate, especially The Knott.
Very handy for getting In/Out to Old Trafford and easy walk up to main shopping area.
December when Christmas markets on in Manchester is not to be missed.

Room was beautiful, views were fantastic and the VIP room has an exclusive lounge where canapes and nibbles and free cocktails and gin and tonic.
breakfast was great full buffet and the mini skillets with cooked breakfast was ace.
ill be returning.

Hilton Manchester DeansgateAn expensive experience

ebonylynton
from knutsford

Submitted on 20-07-2016

We chose the hotel for its position, reception was friendly and efficient and we were soon in our room on the 15th floor, with a great view. The room was clean and comfortable with adequate space and furnishings and two bottles of water( each day!)
We tried out the Cloud bar on 23rd floor, again great view nice to experience but very expensive. Had dinner twice in the Podium restaurant, fairly limited menu, but good with friendly, efficient service.
Breakfast, again, at the Podium, good selectio...
We chose the hotel for its position, reception was friendly and efficient and we were soon in our room on the 15th floor, with a great view. The room was clean and comfortable with adequate space and furnishings and two bottles of water( each day!)
We tried out the Cloud bar on 23rd floor, again great view nice to experience but very expensive. Had dinner twice in the Podium restaurant, fairly limited menu, but good with friendly, efficient service.
Breakfast, again, at the Podium, good selection and well cooked and presented. However, Monday and Tuesday staff were more interested in clearing tables than serving coffee and tea, if you left the table to fetch cooked breakfast the table was cleared before you got back. Wednesday morning, however, was different, we were escorted in by a personable gentleman who oversaw our drinks, and the staff just seemed better.
Checkout, again, was friendly and efficient, all in all a good experience but expensive.
Read more

Hilton Manchester DeansgateQuality and Stylist hotel

Tars64
from Bucks

Submitted on 20-07-2016

New hotel that is very stylish. Great location in a buzzing part of Manchester Cattle gate is around the corner and good access to bars . The rooms are very stylish and are of a good size. Only negative is the poor wifi signal in the rooms .Great breakfast with a wide variety The staff are from around the world and pretty efficient and aim to please

Hilton Manchester DeansgateBirthday

V3255ZNemmaw
from Manchester Deansgate

Submitted on 22-07-2016

My boyfriend took me here last year for my birthday, we both enjoyed it so much I decided to take us back here for his birthday this year. Lovely hotel, friendly staff and excellent facilities! Comfy beds and amazing views!
However they have tried to charged me ¬£54 for items I did not use from the mini bar!! I am very upset as I didn't even know until I checked my account. The lady at the check out desk informed me there was no charges. This has spoiled my opinion of this lovely hotel. Very di...
My boyfriend took me here last year for my birthday, we both enjoyed it so much I decided to take us back here for his birthday this year. Lovely hotel, friendly staff and excellent facilities! Comfy beds and amazing views!
However they have tried to charged me ¬£54 for items I did not use from the mini bar!! I am very upset as I didn't even know until I checked my account. The lady at the check out desk informed me there was no charges. This has spoiled my opinion of this lovely hotel. Very disappointed.
Read more

Hilton Manchester DeansgateFantastic

duncan1802
from Doncaster, United Kingdom

Submitted on 22-07-2016

Stayed in Hilton Deansgate for one night, and what a fantastic hotel.
Raquel on reception couldn't have been more helpful. Very friendly and polite. She booked a table at Cloud 23 for us, having recommended we book due to popularity.
We had an exec room on 19th floor which was excellent. Very comfortable, amazing views, and plenty of space.
The pool area was great, breakfast the next morning was superb.
All in all a perfect stay. We are already planning our next visit.

Hilton Manchester DeansgateAfternoon Tea

GillCheshire
from Cheshire

Submitted on 23-07-2016

Have only one bad observation to make and that was in the reception area when we arrived very busy as a wedding on we gave our name to the young later at the counter by the lift a warmer welcome would have been nice and a smile she took our name and we waited to be allowed to 23rd floor no comment from the young later. However once we arrived for our afternoon tea we were greeted warmly shown to our seats lovely view over Manchester service excellent and staff very friendly lovely food and nothi...
Have only one bad observation to make and that was in the reception area when we arrived very busy as a wedding on we gave our name to the young later at the counter by the lift a warmer welcome would have been nice and a smile she took our name and we waited to be allowed to 23rd floor no comment from the young later. However once we arrived for our afternoon tea we were greeted warmly shown to our seats lovely view over Manchester service excellent and staff very friendly lovely food and nothing too much trouble highly recommend it was just a shame about the cool reception on arrival
Read more

Hilton Manchester DeansgateMr

WillNello92
from Manchester, United Kingdom

Submitted on 24-07-2016

Location is great but the hotel doesn't feel as nice as other Hilton hotels I've stayed in.
Modern rooms with top views but staff not quite as friendly as others. The bar was top though!! Would probably return for the bar alone where the atmosphere is top notch.

Hilton Manchester DeansgateTop hotel..

richard d
from Coventry, United Kingdom

Submitted on 24-07-2016

Stayed here for two nights in July for a wedding. Made the right choice and chose this hotel. Staff were very attentive and polite. The rooms were spacious, very comfortable beds and very clean. Our tv did not work (no signal) so this was reported to the front desk who swiftly sent a team member up to have a look, it could not be fixed right there (it was 1am) but it wasn't an issue... we were offered a room change to compensate but it wasn't a problem for us.
Breakfast was brilliant, plenty of...
Stayed here for two nights in July for a wedding. Made the right choice and chose this hotel. Staff were very attentive and polite. The rooms were spacious, very comfortable beds and very clean. Our tv did not work (no signal) so this was reported to the front desk who swiftly sent a team member up to have a look, it could not be fixed right there (it was 1am) but it wasn't an issue... we were offered a room change to compensate but it wasn't a problem for us.
Breakfast was brilliant, plenty of choice , all hot and freshly cooked. Staff were very friendly and helpful, very well organised. We did not eat dinner or order room service but will be sure to on our next visit.
Irina the Front office manager was very helpful with any enquiries I had, all the staff were a credit to the Hilton brand.
Surrounding areas - try out a little bar called CASK , it's located on the road opposite the hotel, great selection of beers and ciders...a must if you're a beer drinker!
There's also a cinema next door...
Keep up the good work....
See you again soon!
Read more

Hilton Manchester DeansgateTake the high floor room

tmk010
from Amsterdam, The Netherlands

Submitted on 27-07-2016

This member of the Hilton chain is located close to city centre and very modern. The room was quite large and well equipped. I particularly liked that it had sufficient storage space in the cupboard. The bathroom was relatively spoken somewhat smaller than what you may expect based on the rest of the room.
The gym was well equipped. If you are inclined, several personal trainers are available (I did not try that service).
Free Wifi was of decent quality.
Breakfast in the hotel restaurant was sur...
This member of the Hilton chain is located close to city centre and very modern. The room was quite large and well equipped. I particularly liked that it had sufficient storage space in the cupboard. The bathroom was relatively spoken somewhat smaller than what you may expect based on the rest of the room.
The gym was well equipped. If you are inclined, several personal trainers are available (I did not try that service).
Free Wifi was of decent quality.
Breakfast in the hotel restaurant was surprisingly affordable and of good quality.
The hotel is the tallest building in the area. Thus, try to get a room on the highest possible floor as this will offer a great view over the city.
Read more

Hilton Manchester DeansgateWeekend birthday stay

95curtisw
from Bolton

Submitted on 27-07-2016

Mostly enjoyable stay. Service was poor - staff seemed to be unorganised an we were left waiting to check in despite our room being ready.
We pre-ordered breakfast to our room for between 10:30-11:00 on the day of check out, however it had still not arrived by 11:35 - we rang reception and informed them and it arrived at 11:40 however it was cold and was not enjoyable. We left the majority of this as we had to check out by 12pm.

Hilton Manchester DeansgateAfternoon tea

Carmelm299
from Manchester, United Kingdom

Submitted on 27-07-2016

I had a lovely time celebrating my 'mini hen night' with my family. We enjoyed afternoon tea which was delicious. Yummy cakes. Opted for the champagne upgrade and then enjoyed a delicious cocktail. Would recommend

Hilton Manchester DeansgateBest in the North West.

Danny M
from

Submitted on 27-07-2016

Stunning stay from arrival to departure.Brilliant location,fantastic room,superb views,the biggest and most comfy bed,loved it. Brilliant staff and a fantastic breakfast. This was the first time I have stayed but I'll definitely be back. See you again.

Hilton Manchester DeansgateNeed to Sound as though they Care

274clair
from Bramhall, United Kingdom

Submitted on 28-07-2016

We arrived to check in at the same time as a very large wedding was arriving through the reception area. Don't get me wrong the wedding was a beautiful spectacle and everyone was amazed at the colours and costumes. Unfortunately it also seemed that the Wedding had the majority of the staff who would normally have been in the Podium Bar and this resulted in a very long wait to get either a drink or something to eat.
The Room (Exec level) was nice and very clean however the TV did not work and we...
We arrived to check in at the same time as a very large wedding was arriving through the reception area. Don't get me wrong the wedding was a beautiful spectacle and everyone was amazed at the colours and costumes. Unfortunately it also seemed that the Wedding had the majority of the staff who would normally have been in the Podium Bar and this resulted in a very long wait to get either a drink or something to eat.
The Room (Exec level) was nice and very clean however the TV did not work and we had requested no feather bedding as I suffer from allergies but when we arrived all bedding was feather so we left the room and went for a walk while it was changed, upon returning we discovered although they had changed it all they had put feather bedding back on! so we had to request the change again and leave the room for a 2nd time. When checking out I mentioned this as being a slight irritation and causing us to be delayed in our plans and the check out person just stared blankly at me and said "ok, sorry about that, glad you enjoyed your stay".
Read more

Hilton Manchester DeansgateAfternoon tea

sheila530
from lancashire

Submitted on 28-07-2016

Wonderful afternoon tea an assortment of sandwiches , wrap's and delicious small cakes, cloud 23 is accessed via a lift from reception in the Hilton deans gate lovely couple of hour's, would recommend this for a lovely get together.

Hilton Manchester Deansgate2 nights away with wife

Colindavies24
from Nr Preston

Submitted on 29-07-2016

Stayed 2 nights with wife in a king room with lounge access. Lounge access is fantastic,makes you feel valued as a customer ,good selection of alcoholic drinks foc, 6-8pm.continental breakfast included eggs,bacon,sausage ,nice touch. Wouldn't need to eat elsewhere,plenty of nibbles all day.Views fantastic, great rooms inc very tidy and clean bathrooms inc fresh flowers. Battery went flat on room key,maintanence came in under 5 minutes sorted immediately.booking next trip.

Hilton Manchester DeansgateVery good hotel with a few minor issues

TravellingLinguist
from Austin, Texas

Submitted on 30-07-2016

Everything about the hotel was generally very good. My main issues stem from some very very minor things that some travellers may wish to take note of. First of all, in my room at least, there wasn't a power outlet close to the bed. I generally prefer to work just before bed and so the unusual placement of power outlets complicated that somewhat. I did have issues with the WiFi, the signal of which was very vey weak in my room.
Those are really my only complaints. Like I said, just a few minor ...
Everything about the hotel was generally very good. My main issues stem from some very very minor things that some travellers may wish to take note of. First of all, in my room at least, there wasn't a power outlet close to the bed. I generally prefer to work just before bed and so the unusual placement of power outlets complicated that somewhat. I did have issues with the WiFi, the signal of which was very vey weak in my room.
Those are really my only complaints. Like I said, just a few minor issues. The hotel is modern and well-appointed. Staff members are all great, and it was an all-around good stay.
Read more

Hilton Manchester DeansgateSat night stay

Thteeblueboys
from

Submitted on 31-07-2016

First impression was very good as you walk into the hotel and the staff are very friendly.The room was a bit disappointing,maybe I was expecting more from the Hilton but it didn't impress.The breakfast was the biggest disappointment of all.I had a full English and it was cold so I told the waitress and she suggested I try again and this time is was better but not hot. ¬£175.00 was what we paid and it never lived up to our expectations!

Hilton Manchester DeansgateExcellent location

Tired-out-dad
from Sheffield, United Kingdom

Submitted on 31-07-2016

We stayed here recently for one night while having a day out in Manchester.
We had travelled via train and found the free metro shuttle from the station dropped us very close to the hotel.
Check was fast, efficient and very friendly, bit disappointed we didn't get any of the upgrades we had requested when booking but we know these can't be guaranteed.
The room was on the 14th floor and had great views of the city. It also had everything you needed for a great overnight stay, amazingly comfy bed!...
We stayed here recently for one night while having a day out in Manchester.
We had travelled via train and found the free metro shuttle from the station dropped us very close to the hotel.
Check was fast, efficient and very friendly, bit disappointed we didn't get any of the upgrades we had requested when booking but we know these can't be guaranteed.
The room was on the 14th floor and had great views of the city. It also had everything you needed for a great overnight stay, amazingly comfy bed!
We didn't eat or drink at the hotel as we had already made plans to visit many of the bars and restaurants in the surrounding area.
We really enjoyed our stay and will definitely stay here again.
Read more

Hilton Manchester DeansgatePodium restaurant

jayney70
from

Submitted on 03-08-2016

Received a voucher from a friend for my birthday in may which was for 'posh fish and chips and glass of prosecco' for 2. After a horrendous time in being passed from one department to another on my first call to try and find out more details bout this ie what days/times it could be used, I then decided to try and book a few days before we wanted to go. I rang again last week and only on my third call managed to book for the Friday. We were booked in for 4pm. On arrival just before 4 we were tol...
Received a voucher from a friend for my birthday in may which was for 'posh fish and chips and glass of prosecco' for 2. After a horrendous time in being passed from one department to another on my first call to try and find out more details bout this ie what days/times it could be used, I then decided to try and book a few days before we wanted to go. I rang again last week and only on my third call managed to book for the Friday. We were booked in for 4pm. On arrival just before 4 we were told the restaurant didn't open until 5pm so we would have to sit at the front whereby I think anyone could just sit and have a drink. No-one had explained we wouldn't be seated in the restaurant which was fine but if we were told this we would then have booked in at 5pm. We received our prosecco a couple of minutes later but then sat until gone 4.30 to be served our fish and chips! On arrival there was no-one else in and 3 women arrived bout 10 minutes after us so cannot understand why we had to wait so long. A lady came to check all was OK just a couple of minutes later. The fish and chips were lovely but we had a little bowl of mushy peas which were only just warm which we didn't discover until part way through the meal. By 5pm we had finished eating. No-one came to us to see if we had finished or needed further drinks, or to move our plates! By 5.25 with us still sitting there and still no-one attending to us we decided to leave! Again there was still no further people in so staff were definitely not run off their feet. I did notice that 1 of the 3 women went up to ask how much longer they would have to wait as they waited a while also. As we walked out not one member of staff acknowledged us, perhaps this was because of booking with a voucher but it has totally put us off going there again for a meal or drink. Disappointed with the service!! :-(
Read more

Hilton Manchester DeansgateExcellent venue

EmilyM84
from Manchester

Submitted on 04-08-2016

I held an executive dinner here and it went amazingly well. The staff were so attentive and the events team are excellent and will work with you closely in getting the right package. The hotel rooms are great with plenty of space and comfy beds.

Stayed here a couple of times now and on both occasions it was fantastic. We've had rooms situated on the 19th and 20th floors and the views are wonderful. Staff are always really attentive and the rooms are a good-size and very comfortable.

Hilton Manchester DeansgateFew nights away

KeeleyRobinson22
from Lancashire, United Kingdom

Submitted on 04-08-2016

Overall a lovely two dat get away in a spacious room. We had upgraded to an executive room for a treat and made use of the executive lounge for breakfast and snacks.
I would definitely recommend it for a treat although it can be a bit pricey.

Hilton Manchester DeansgateWorst Hilton I have stayed in

Tendai T
from

Submitted on 06-08-2016

Stayed there for a business trip.
Positives were:
-great location, very close to deansgate and oxford train stations,
-free use of the fitness centre,
-well decorated spacious rooms with decent views.
Negatives of the visit:
-room service meals all arrived cold with missing condiments which then took forever to arrive when requested,
-reception not manned by enough staff. There should be more reception staff in the morning when a lot of people are checking out. In addition, if supervisors can m...
Stayed there for a business trip.
Positives were:
-great location, very close to deansgate and oxford train stations,
-free use of the fitness centre,
-well decorated spacious rooms with decent views.
Negatives of the visit:
-room service meals all arrived cold with missing condiments which then took forever to arrive when requested,
-reception not manned by enough staff. There should be more reception staff in the morning when a lot of people are checking out. In addition, if supervisors can make sure more staff are re-routed to the desk when the queues in the lobby are long.
-poor servicing of the rooms. On the second day I had yhe pleasure to come back to a room that clearly had been poorly serviced (no bath sheets, water glass from night before with water in it left, bins not cleared, curtains half open, no replacement of tea bags).
-limited wifi. My room had no wifi signal for all but the last night. This was after calling their service providers; frankly so disillusioned at this point I gave up (and yes - it was too much hassle for the staff to report the fault themselves).
Bottom line - the appalling service is embedded into all the operations, and let's down what could otherwise be a decent hotel. I would certainly not spend my own money to stay here.
Read more

Hilton Manchester DeansgateCity weekend break

Adam M
from

Submitted on 06-08-2016

Hotel looks amazing, staff are friendly really nice atmosphere very accommodating. We ate in the restaurant and it was ok dinner was nice breakfast wasn't to our liking. Recommend eating in town you could find better at the price. We had access to the executive lounge which is on the same level as the cloud 23 bar but complimentary food and drinks (alcoholic drinks from 6pm-8pm). This was excellent a real difference to the other hotels in the city. Cloud 23 bar was really good Also.

Hilton Manchester DeansgateExceptional service from brilliant staff

jamesbardner
from Manchester

Submitted on 06-08-2016

We are staying here because our flight was delayed 27 hours (never ever fly with Small Planet Airlines). Room good, view great but every single member of staff we have dealt with from reception to restaurant to room service has been incredible. Seriously impressed and because of that will actually come back and stay here at own expense when next in Manchester. People are genuinely friendly, super efficient and go out of their way to help. Well done everyone, you are fantastic!

Hilton Manchester DeansgateNot perfect

Richard K
from Perth, Australia

Submitted on 06-08-2016

Disappointing for a hotel of this standard. Although checked in online had a long wait to get a key. The wifi is useless strange for a business type hotel. This was agreed with by the reception staff on checkout.
My room had a very odd smell (? Bad drains) which I was told they would investigate.
On the positive side dinner and breakfast were excellent as was the executive lounge.
Parking is expensive. Although a great point of "stamping my ticket on checkout" was made I was charged the stan...
Disappointing for a hotel of this standard. Although checked in online had a long wait to get a key. The wifi is useless strange for a business type hotel. This was agreed with by the reception staff on checkout.
My room had a very odd smell (? Bad drains) which I was told they would investigate.
On the positive side dinner and breakfast were excellent as was the executive lounge.
Parking is expensive. Although a great point of "stamping my ticket on checkout" was made I was charged the standard published rate for the NCP car park next door.
Read more

Hilton Manchester DeansgateHorror-room 1519

Rlouwerse
from Scharendijke, The Netherlands

Submitted on 07-08-2016

Booking
We booked our hotel trough the Hilton.com website. Partly because we wanted to have a swimming-pool in our hotel and partly because the hotel we normally stayed in (the Park-inn by Radisson) was already fully booked. Because I am a long-time HHonors-member I decided to take the upgrade to a deluxe-room. At the booking I noted at preferences; far away from elevator/high-floor. About a week before arrival date I got the e-mail for pre-checking-in. I found it pretty awesome as you could alr...
Booking
We booked our hotel trough the Hilton.com website. Partly because we wanted to have a swimming-pool in our hotel and partly because the hotel we normally stayed in (the Park-inn by Radisson) was already fully booked. Because I am a long-time HHonors-member I decided to take the upgrade to a deluxe-room. At the booking I noted at preferences; far away from elevator/high-floor. About a week before arrival date I got the e-mail for pre-checking-in. I found it pretty awesome as you could already pick your room on a map. Small point of improvement is that I was not sure if the room was far from an elevator as the map wasn‚??t really clear. Maybe the reservations department should check it afterwards if the room (I choose on the website) was according to my preferences for a 100% guest satisfaction.
One small point of improvement (and hopefully this was just a mistake), on the 7th of April at 17:17h an e-mail was send from the reservation department to all guests without using the BCC, not really professional to leave my e-mail seen to other guests.
Check-in
We arrived on the 8th of April and stayed for 2 nights.
The check-in procedure was quick and went without a hassle. Even though there was a party going on at the Cloud 23 Bar and the lobby was crowded.
Room
The room (#1519) seemed to be ok at first. The view was very nice, overlooking to city towards the old building of the Great Northern Railway Company‚??s Goods Warehouse. At night a truly beautiful sight.
The room was well equipped with all modern conveniences. Besides that everything smelled and looked clean.
The first downer was the bed, as a Hilton hotel this bed should be really much and much better. It felt like the bed was used for at least 20 years, you could literally feel the springs stabbing you in the back.
But there was more. We didn‚??t got a good night sleep as you could hear a really, inexplicable weird noise. The problem was, even with earplugs in you could still hear it! The first night wasn‚??t a big problem, we we‚??re really tired of the flight and travel but on the second night we didn‚??t get a lot of sleep in. After the first night we didn‚??t address these issue at the front-desk because of our busy day planned ahead but on the check-out the front desk staff didn‚??t ask us anything about our stay!
Afterwards we complained in the guest survey (Medallia), but we did not get more than a ‚??standard‚?? e-mail apology.
Restaurant
On the first night we decided to have something to eat in the Podium restaurant, at the time we arrived I counted about 4 tables occupied so it seemed the be really quiet. As a starter I choose the Cauliflower and Blue cheese Risotto with Spring herbs for 7 pounds. And this dish was wow, one of the best risotto‚??s I ever had. The balance of ingredients was just perfect. The main dish was a bit less better, but still very tasty and money well spent.
The service of the restaurant was also good, but I did have some small improvement points.
So was the free water served in the restaurant (from tap I believed) a bit off and tasted like chlorine and when we‚??ve got the bill, the promotion of 40% off was not taken into account. In the end, when we brought it to the attention of the staff, the bill was been changed quickly.
‚??
Swimming pool
After dinner on the first night we walked around in the city for a short while, when we decided to go for a last-minute dip in the swimming pool. The pool, not really big in size but enough for 3 people to swim next to each other was at good temperature and it looked clean. The dressing rooms however lacked a bit of cleanliness, but perhaps this was because it was already at the end of the day.
To our great displeasure we only had 15 minutes to swim around when a lady asked us to get out because the swimming pool was closing. This is obviously not a problem when it is time, but it was at least still 20 minutes prior before the pool would actually close! We found this really unprofessional attitude! Again complained about this in the guest survey, again just a ‚??standard‚?? e-mail apology.
Lobby-Bar
After the swim we went to the bar for an end of the day drink. At that time the bar seemed to be busy and the staff a bit understaffed, but fortunately we didn‚??t had the wait long for our drinks. The prices of the bar I found expensive, but normal standard prices like other star hotels.
Cloud23
On our first night we would have been wanted to go to this bar, however it was rented out for a private party. So we went on the second night.
This bar is a really special place in Manchester. If I come to Manchester again, I will definitely come go to this bar and recommend it to my friends. The music, the drinks but above all the service was great.
Even though there is a waiting line in the lobby, I felt it was worth waiting.
Like the podium bar/lobby bar the prices a bit expensive, but more than worth it considering the service. For example, when seated we we‚??re sitting next to a group of loud people next to us and a waitress asked us on a couple of occasions if we would like to relocate to another more quieter seat.
Check-out
The check-out was one of the most unsatisfying and unprofessional I have ever experienced.
As a last impression giving of the hotel, staff should ask at least how the stay was we only got a quick: ‚??thank you, goodbye‚?? without even a smile! A truly bad experience.
Conclusion
The hotels I visit, usually the F&B has different service issues, but on this hotel the other departments should learn from the F&B staff. A huge compliment to the F&B managers, staff and aids.
Besides the issues at the front desk, I would never recommend staying in room 1519 or on the east wing of the hotel as long as they didn‚??t fix the noise problem. I hope they can resolve this problem. If not I will not be coming back, even if the F&B experience was great!
Read more

Hilton Manchester DeansgateOur stay in Manchester

laurenchips
from Blackpool, United Kingdom

Submitted on 08-08-2016

Staying at the Deansgate Hilton in Manchester was the best choice we could have possibly made. With lovely, helpful staff and amazing comfortable rooms. It made our trip perfect, I would definitely stay here again!

Hilton Manchester DeansgateVery disappointed

Raegan R
from

Submitted on 09-08-2016

I sent an email to the Hilton after we recently stayed and they have still not replied. My boyfriend had planned to propose on the 30th of July and had requested a room with fantastic views, instead we ended up in a disabled room. They had also taken the payment for the room in 3 instalments which caused an antifraud act at the bank that then blocked the card leaving us without any funds for several days! I don't normally complain but we are extremely disappointed and don't feel we would want t...
I sent an email to the Hilton after we recently stayed and they have still not replied. My boyfriend had planned to propose on the 30th of July and had requested a room with fantastic views, instead we ended up in a disabled room. They had also taken the payment for the room in 3 instalments which caused an antifraud act at the bank that then blocked the card leaving us without any funds for several days! I don't normally complain but we are extremely disappointed and don't feel we would want to stay again.
Read more

I stayed at the Deansgate Hilton for four nights, taking advantage of a Hilton Honor deal that included breakfast. While the bed was very comfortable and the room benefitted from a floor to ceiling panoramic window that afforded me a great view of Manchester rooftops, there were no drawers and the lighting was dismal (one of my pet hotel hates). There were enough plug points around the desk opposite the bed, but there was not one at the bedside, which makes no sense in these days of mobile pho...
I stayed at the Deansgate Hilton for four nights, taking advantage of a Hilton Honor deal that included breakfast. While the bed was very comfortable and the room benefitted from a floor to ceiling panoramic window that afforded me a great view of Manchester rooftops, there were no drawers and the lighting was dismal (one of my pet hotel hates). There were enough plug points around the desk opposite the bed, but there was not one at the bedside, which makes no sense in these days of mobile phones and Ipads...
The bathroom was terribly dark, too. The controls on the bath/shower were totally confusing but other than that, it was OK. No more, no less.
Breakfast was good, lots of variety and all the usual suspects on the buffet and a very welcoming fruit smoothie was offered as you walked in.
The staff were all very friendly. All in all, my stay was pleasant enough but it could be so much better if those little niggly things like adequate drawer space, good lighting and well-placed plug sockets were addressed.
The room was quiet - well soundproofed.
I had emailed the hotel a few days before my visit and requested slippers and a robe, which I didn't receive. Neither did I receive an answer to my email.
So, all in all, it was OK. No more but certainly no less.
Read more

Hilton Manchester DeansgateRoom with a view...

thiswilldo
from Plymouth UK

Submitted on 10-08-2016

Splash the cash and go for an Executive room in this unique Hilton.
Look out the window and see birds flying around below you!
As per usual free booze in the executive lounge on a higher floor in the evening, lovely.
Looked after well in nice surroundings for breakfast, great stuff!

Hilton Manchester DeansgateOverpriced and dirty

christina_sainsbury
from Manchester, United Kingdom

Submitted on 11-08-2016

If you're looking for luxury, avoid this hotel. We stayed in the King Executive plus room, looking forward to the whirlpool bath. I could sneeze and make more bubbles than their baths. Had to be moved rooms due to filthy carpets, dust and even suspected blood on surfaces. Aircon doesn't work except to kick out a very pungent smell of stagnant water, couple that with fusty smells in the room and dirty dated furniture, it didnt nake for a nice stay. My husband has COPD and couldn't breathe when he...
If you're looking for luxury, avoid this hotel. We stayed in the King Executive plus room, looking forward to the whirlpool bath. I could sneeze and make more bubbles than their baths. Had to be moved rooms due to filthy carpets, dust and even suspected blood on surfaces. Aircon doesn't work except to kick out a very pungent smell of stagnant water, couple that with fusty smells in the room and dirty dated furniture, it didnt nake for a nice stay. My husband has COPD and couldn't breathe when he woke up. Could not wait to check out. Will not be back. Would rather stay in a premier inn and go out for an expensive meal than put ourselves through that again. On a plus side, the executive lounge access was fab and the staff very friendly. The views across Manchester were also superb.
Read more

Hilton Manchester DeansgateWedding Anniversary

chrisdooley14
from Manchester, United Kingdom

Submitted on 12-08-2016

This was the first time in this hotel.The first thing to say was it was a lovely room with a fantastic view,my wife has always wanted to go in cloud 23 bar,I myself have been in a couple of time previous.So up we popped to be pleasently greeted by the staff and shown to a window table,it is a fantastic view all be it a cloudy day,at night it resembles New York City .We ordered two cocktails,wow ¬£33.00 for the two,which I found very expensive,I appreciate were probably paying for the view.Yet ar...
This was the first time in this hotel.The first thing to say was it was a lovely room with a fantastic view,my wife has always wanted to go in cloud 23 bar,I myself have been in a couple of time previous.So up we popped to be pleasently greeted by the staff and shown to a window table,it is a fantastic view all be it a cloudy day,at night it resembles New York City .We ordered two cocktails,wow ¬£33.00 for the two,which I found very expensive,I appreciate were probably paying for the view.Yet around the corner without the view the same cocktails and bigger ¬£10.00 for the two,enough said.Would we go again not at them prices definetly not.
Read more

Hilton Manchester DeansgateBloody expensive

DxDaz
from Wigan, United Kingdom

Submitted on 13-08-2016

For the price I was not overly impressed, an executive suite allowing access to the executive lounge, yet charging ¬£13 for a days wifi access ???
The mini bar was well stocked, and remained so on our departure, toblerone costs 85p on the streets, ¬£4.50 in the mini bar, a mini bottle of gin is ¬£10 along with a mini can of tonic for ¬£2.50.
Had a drink in Cloud23 later on, only one though. A 330ml bottle of Peroni and an espresso martini, ¬£17.50, absolute daylight robbery with no justificatio...
For the price I was not overly impressed, an executive suite allowing access to the executive lounge, yet charging ¬£13 for a days wifi access ???
The mini bar was well stocked, and remained so on our departure, toblerone costs 85p on the streets, ¬£4.50 in the mini bar, a mini bottle of gin is ¬£10 along with a mini can of tonic for ¬£2.50.
Had a drink in Cloud23 later on, only one though. A 330ml bottle of Peroni and an espresso martini, ¬£17.50, absolute daylight robbery with no justification for these prices.
Read more

Hilton Manchester DeansgateImpressed

AJG-92-24
from Preston, United Kingdom

Submitted on 14-08-2016

Brilliant location, quick and efficient check in/out and staff more than willing to offer any help. Room was decent size with nice view, lovely bathroom and big comfy bed. Booked in advance and price was also very competitive. Would definitely return

Hilton Manchester DeansgateFabulous night away for our anniversary

sambrewster
from Blackpool, United Kingdom

Submitted on 14-08-2016

Just spent alive my relaxing night away at the Hilton! Check in was simple- took all of 2 mins and we were allowed in our room3 hours early!
We had a king executive room and it was lovely! 21st floor with fabulous views. We went to check out the executive lounge and enjoyed a drink, pastries and nibbles all complimentary again with a fantastic view of the city and in great, plush surroundings with beautiful furniture! Great little perk of being in executive room!
We hit the shops and returned a...
Just spent alive my relaxing night away at the Hilton! Check in was simple- took all of 2 mins and we were allowed in our room3 hours early!
We had a king executive room and it was lovely! 21st floor with fabulous views. We went to check out the executive lounge and enjoyed a drink, pastries and nibbles all complimentary again with a fantastic view of the city and in great, plush surroundings with beautiful furniture! Great little perk of being in executive room!
We hit the shops and returned after a tiring day spending! Haha -the bath was nice and big enough for 2 ū???
After a fab night out at comedy store and the in the hiltons very own cloud 23 we went back (a little worse for wear) to enjoy the massive comfortable bed!
We will definitely stay here again! Great hotel! Wish we had had chance to try out the spa but action packed day and no time.
Thanks again for a great stay!
Read more

Hilton Manchester DeansgateExecutive Lounge is as good as it sounds!

Phil J
from Wigan, United Kingdom

Submitted on 14-08-2016

Me and my wife stayed for a midweek night off from the kids in August and had a great time. I'd pre selected my room via Hilton Honors, which I thought was brill - I really wanted to be looking out over the town hall side, and as only 1 of the 4 rooms I could choose from on the 22nd floor (highest possible) was described as having 'city views', I thought this would be the one with views over Manchester. On arrival, the staff were great, but I was disappointed to find that I was in a room on the ...
Me and my wife stayed for a midweek night off from the kids in August and had a great time. I'd pre selected my room via Hilton Honors, which I thought was brill - I really wanted to be looking out over the town hall side, and as only 1 of the 4 rooms I could choose from on the 22nd floor (highest possible) was described as having 'city views', I thought this would be the one with views over Manchester. On arrival, the staff were great, but I was disappointed to find that I was in a room on the opposite side of the hotel, overlooking Salford. After a quick chat with the staff at reception they moved me to the other side, and in my opinion, the view makes it a completely different experience. The room is very basic, but it's the view you pay for here, and to be able to look out over Manchester from the comfort of your own room is pretty special, especially once it's all lit up after dark. The complimentary drinks and snacks in the Exec Lounge were outstanding - from 6 til 8 all drinks are free (selection of bottled beers, wine and spirits) and a selection of hot snacks are brought through continuously(chicken bites, duck spring rolls, samosas etc). The free breakfast in the lounge is more than enough to qualify as an actual breakfast, so I'd be very disappointed if I'd paid the premium to have breakfast in the restaurant. One thing to note re: the Exec Lounge is that you need your key to access - I spent a few minutes almost breaking the door handle before I realised :) Also worth getting 2 keys for your room if you're accessing the lounge at different times.
We will definitely return to the Hilton - we had a really enjoyable stay and thought it was great value. We hoped to take the kids to see the sky lit up on bonfire night or when the Christmas Lights go on, but unfortunately the rooms only accommodate 3 people so booking 2 would be a little bit too expensive, even with the free beer :)
Read more

This is our third time coming here to Poduim on this Posh Fish & Chip deal with Prosecco 2 persons ¬£19 and its worth every penny... Staff are all lovely and friendly we also order the Artisan bread and butter as an extra fabulous .. we love it ...

Hilton Manchester DeansgateHilton Deansgate

P6361VSkarenm
from Greater Manchester, United Kingdom

Submitted on 17-08-2016

Stayed for our anniversary and I can honestly say this was the best experience we have had ( and we have stayed in many hotels). Excellent staff who were always willing to help, breakfast self service and top quality, location is second to none to visit the real capital of England, Manchester.

Hilton Manchester DeansgateMore hype than anything

Alexander O
from

Submitted on 17-08-2016

We stayed in a King Executive room on the 22nd floor. The room was an okay size, nice king size bed and desk area. I've stayed in nicer hotels for less if I'm honest, it's a very average standard of room that could really use an update to reflect the price. The bathroom was lovely, nice bath and big shower and it's by no means extremely dated, it just lacked a bit of the modern factor that the exterior of the building portrays.
The views are what is supposed to be amazing but then I suppose wha...
We stayed in a King Executive room on the 22nd floor. The room was an okay size, nice king size bed and desk area. I've stayed in nicer hotels for less if I'm honest, it's a very average standard of room that could really use an update to reflect the price. The bathroom was lovely, nice bath and big shower and it's by no means extremely dated, it just lacked a bit of the modern factor that the exterior of the building portrays.
The views are what is supposed to be amazing but then I suppose what is there to look at but construction and Manchester United's football ground. It's much nicer when all the city is lit up at night.
Location is perfect though, 5min walk to spinningfields for nice dinner or drinks and easy to get to from any of the stations.
Overall based on the room in relation to the price I would just have to say it is an averagely nice room with a nice premium feel to the hotel itself. Very clean and lovely staff.
Read more

Hilton Manchester DeansgateDisappointing stay on my first stay at a Hilton in Manchester.

Sheraiah L
from

Submitted on 17-08-2016

The best thing about the stay was the breakfast. The air conditioning in the room didn't work. The beds moved as they werent properly secured. Had to move rooms on arrival it was so load. The taps in the second room leaked but I wasn't going to move again! The gym was decent but the equipment was pretty old. Shower in the room was pretty good. Used the conference room on the second floor and the bathroom taps again didn't work properly.
Stayed there mainly because they had a pool where as oth...
The best thing about the stay was the breakfast. The air conditioning in the room didn't work. The beds moved as they werent properly secured. Had to move rooms on arrival it was so load. The taps in the second room leaked but I wasn't going to move again! The gym was decent but the equipment was pretty old. Shower in the room was pretty good. Used the conference room on the second floor and the bathroom taps again didn't work properly.
Stayed there mainly because they had a pool where as other near by hotels of a similar price didn't. Found out on arrival that it was out of order due to cleaning. Hadn't been pre warned though of this when booking and wasn't offered any kind of partial refund or the offer of an upgrade or discount in the restaurant etc when I was clearly put out at not being able to use it!
The staff on the front desk bar the pool incident were very friendly and helpful though.
All in all 3/5. Not bad but pretty disappointing for my first Hilton stay. Won't be back any time soon!
Read more

Hilton Manchester DeansgateWeekend away

MarkRobbo123
from

Submitted on 06-09-2016

Excellent hotel and good location within the centre of Manchester albeit at one end. Room itself was clean and reasonably well furnished. Used the gym which was fairly well equipped. Did have a sauna and steam room but unfortunately did not have chance to use. Would recommend

Hilton Manchester DeansgateHilton

P379QWmelanier
from Stoke-on-Trent, United Kingdom

Submitted on 07-09-2016

Good hotel on the whole. Bed was uncomfortable and shower wasn't great. Breakfast was lovely although there were people in their night clothes which I found odd. Cloud 23 was lovey delicious cocktails and brill view although is looking a little dated.

Hilton Manchester DeansgateGreat Hotel

KRBanks
from Guernsey, United Kingdom

Submitted on 07-09-2016

We have stayed here many times before and it is still as great as we remember.
Large rooms with great views over Manchester and very comfortable beds.
Helpful, friendly staff make you feel welcome. The staff were also great with our one year old.

Hilton Manchester DeansgateAs usual- excellent!

Shirley K
from MACHELEN, Belgium

Submitted on 08-09-2016

Nice location on deansgate. 5 min away feom spinningfields and 10 min away from arndale. Nice rooms. Spacious and well lit! Good breakfast but choice seems to have been reduced in the last 2 years. Less options available especially for bread. Nice gym and pool

Hilton Manchester DeansgateOne Nights Stay But Excellent

buttsy1956
from Blackburn, United Kingdom

Submitted on 09-09-2016

Saturday 27th August 2016 - Had telephoned earlier that the week to see if it would be possible to arrive earlier and just drop bags off till we could check in at 3pm 'No problem'. Arrived 12:30 and was told by a very polite and charming young receptionist (American or Canadian) that the 4 rooms booked were ready and we could check in straight away, check in easy and a breeze.
The rooms are more than comfortable very clean indeed, well appointed with all the facilities one comes to expect thes...
Saturday 27th August 2016 - Had telephoned earlier that the week to see if it would be possible to arrive earlier and just drop bags off till we could check in at 3pm 'No problem'. Arrived 12:30 and was told by a very polite and charming young receptionist (American or Canadian) that the 4 rooms booked were ready and we could check in straight away, check in easy and a breeze.
The rooms are more than comfortable very clean indeed, well appointed with all the facilities one comes to expect these days, plenty of room to move around, beds comfy, excellent clean bedding. All in all excellent
Staff were all polite and attentive nothing to much trouble for them from reception, bar staff, breakfast staff to the cleaners, made to feel special and welcomed please pass on my thanks to them.
Reception and public areas spotless and relaxing.
Only niggle whilst in the hotel was there feature floor Cloud 23 accessed via private lift, guests do not get priority it's a free for all with non guests and you have to pass an inspection by a rather large doorman, it was the afternoon and one of our party had knee length shorts on and I can understand (dress code) we were turned away because of this, so we sat back down in reception but not ten minutes later a young gentleman wearing what could only be described as short shorts (left little to the imagination) spoke to the same doorman like a friend only to be allowed to ascend to the clouds. Irked I spoken to a very nice girl on reception who confirmed the dress code but when explained about short shorts she spoke at length to the doorman and then informed us of the mistake and allowed us access. If there is a dress code what ever time of day it is please keep in consistant.
Excellent location
Apart from cloud 23 10/10
Read more

Hilton Manchester DeansgateBrilliant stay

bristolbest
from Bristol, United Kingdom

Submitted on 12-09-2016

Just returned from our stay for our anniversary, we arrived at 12.30 but was ok to check in straight away, valet service was great, room were stunning, as well as the views, everything is close to this hotel so venture out as its a great city, the cloud23 bar was fantastic with great view, breakfast was nice and we finished off with a dip in the pull and hot tub, highly recommend this place u won't be disappointed

Hilton Manchester DeansgateHighly recommend!

drinky1988
from

Submitted on 12-09-2016

Brilliant stay, make your stay welcoming, always friendly and helpful staff, food here is great!, rooms or suites are so elegant and fresh looking, with powerful views looking out on Manchester City Centre!. Breakfast is an excellent choice here!, Afternoon tea on there top floor giving excellent views along with a bar to wind down with after hard days graft!. 9/10 I give this hotel

Hilton Manchester DeansgateExcellent Service

david r
from Liverpool, United Kingdom

Submitted on 13-09-2016

Stayed onenight to see play in Manchester, check was smooth and all amenities explained by helpful staff. Room on 10thfloor with floor to ceiling windows gave great view out, visited Cloud 23 cocktail bar for drinks - expensive but you pay for the view, was surprised tosee a service charge on drinks bill so no tip for the waiter.
Breakfast was excellent best buffet layout i haves een, nice place if you get a deal.

Hilton Manchester DeansgateGreat room, view, pool & breakfast

Roy P
from

Submitted on 13-09-2016

Really enjoyed our recent stay at this hotel, the room was of a high standard (we ended up in an accessible room due to availability) and the views of the city were fantastic.
We especially enjoyed relaxing in the pool, again with great views, and the jacuzzi and steam room.
Breakfast the next morning was buffet style but of a very high quality, hot food was fresh and tasty, fruit & pastries were also lovely.
Hotel is obviously a business focused hotel, meaning the guests tend to be up & ...
Really enjoyed our recent stay at this hotel, the room was of a high standard (we ended up in an accessible room due to availability) and the views of the city were fantastic.
We especially enjoyed relaxing in the pool, again with great views, and the jacuzzi and steam room.
Breakfast the next morning was buffet style but of a very high quality, hot food was fresh and tasty, fruit & pastries were also lovely.
Hotel is obviously a business focused hotel, meaning the guests tend to be up & out for breakfast early, I wouldn't let that put me off staying however we had a great stay and the staff took care of us.
Parking is offsite at the cinema/restaurant complex next door and isn't cheap at ¬£17.49 for 24 hours (with Hilton discount), am sure there are cheaper options if you care to hunt them out.
Highly recommend this hotel.
Read more

Hilton Manchester DeansgateHen night

Emily B
from Stone

Submitted on 13-09-2016

Stayed here on the 19th August for my hen night, was made to feel very welcome, stayed in an executive room which was amazing, the executive lounge is well equipped for a disabled guest like myself with room for a wheelchair to move around, also the room was big so I had no difficulties in getting around, was made to feel special in the cloud bar when the found out it was my hen night the brought out a slate tray with fruit and congratulations wrote out in icing sugar, was lovely, also had a cak...
Stayed here on the 19th August for my hen night, was made to feel very welcome, stayed in an executive room which was amazing, the executive lounge is well equipped for a disabled guest like myself with room for a wheelchair to move around, also the room was big so I had no difficulties in getting around, was made to feel special in the cloud bar when the found out it was my hen night the brought out a slate tray with fruit and congratulations wrote out in icing sugar, was lovely, also had a cake brought out to me in the executive lounge with fruit and and congratulations in chocolate, really lovely touch! Can't wait to stay here with my husband on the 14th October
Read more

Stayed here as part of a trip with my wife - stayed in an Executive plus room and it was excellent - very clean, spa bath with TV and great view. This comes with access to the lounge with all the usual amenities with a fabulous view from the 23rd floor which shuts at 2030hrs?!? What a waste of a venue - staff start preparing for breakfast just after 8pm and chase you out at 8:30! When I queried the hours I was told "it's on the door". A dreadful waste of a great outlook. The hotel is fairly soul...
Stayed here as part of a trip with my wife - stayed in an Executive plus room and it was excellent - very clean, spa bath with TV and great view. This comes with access to the lounge with all the usual amenities with a fabulous view from the 23rd floor which shuts at 2030hrs?!? What a waste of a venue - staff start preparing for breakfast just after 8pm and chase you out at 8:30! When I queried the hours I was told "it's on the door". A dreadful waste of a great outlook. The hotel is fairly soulless due to its size - I think it could be so much better.
Read more

Hilton Manchester DeansgateGreat views and warm service

Mohit M
from

Submitted on 15-09-2016

Stayed there for a night with my wife and they upgraded me to an executive room which was on top half, stunning views. They have some nice lounge as well, to relax yourself. If you are regular, you get free food and drinks in the lounge too.
Proper star hotel, would stay again.

Hilton Manchester Deansgatetop of the town views

Elisabeth S
from Manchester, United Kingdom

Submitted on 16-09-2016

we have stayed several times before, tells, we love the hotel. For us its like home from home,
sometimes the rooms are not ready till say 3pm , but you can still check in and use the facilities, Lounge,if diamond member , or executive room,(well worth extra if room available) also free wi fi if booked direct, or in the hall way,We always try at arrive at noon and then if room ready great, if not off for swim, sauna.The pool,spa has a nice view, and heath club is excellent,pound for the locker, b...
we have stayed several times before, tells, we love the hotel. For us its like home from home,
sometimes the rooms are not ready till say 3pm , but you can still check in and use the facilities, Lounge,if diamond member , or executive room,(well worth extra if room available) also free wi fi if booked direct, or in the hall way,We always try at arrive at noon and then if room ready great, if not off for swim, sauna.The pool,spa has a nice view, and heath club is excellent,pound for the locker, but you get it back,then off to executive bar, for snacks, and a drink, I noticed on one review, you are kicked out 8.30pm, This is true, but they change the lounge into extra room, for Cloud bar , I think, All in all great location, great service from the staff, so friendly and helpful, you have to pay to park, on site, but car park over the road,at very good prices, plus train station near by, and tram is nearly outside.Breakfast excellent, in Lounge, or full breakfast downstairs,. Nice feel to the Hotel, you feel as if your part of it, and their dinner menu food very good, ad thy take Taster card(maybe not weekends) also Per tuti, and loads of place nearby ,plus clubs,Highly recommended.Best value Sunday or some week days, book early as prices go up towards xmas,
Read more

Hilton Manchester DeansgateSpecial birthday stay?

stephenbB633IK
from Manchester, United Kingdom

Submitted on 19-09-2016

Exec room was exec in name only and I felt it to be an average 3 star room aimed at the business guest, only one comfortable chair, one dressing gown, one pair slippers etc.- your paying for the view, which is brilliant. Exec lounge is good but does not make up for some the room shortfalls.

Hilton Manchester DeansgateAverage

Russ L
from Warwick

Submitted on 19-09-2016

Not the best Hilton hotel I have stayed in... Room had a great view but was a little tired and in need of a refurb... The shower was almost falling off the wall! The bed was uncomfortable and the cleaners took bath robes after first day and they were never returned. Booking was messed up and they tried to charge for breakfast which was paid for in the booking.. Thoroughly recommend visiting the cloud 23 bar on the 23rd floor though... A cracking bar, great music and some awesome cocktails!!...
Not the best Hilton hotel I have stayed in... Room had a great view but was a little tired and in need of a refurb... The shower was almost falling off the wall! The bed was uncomfortable and the cleaners took bath robes after first day and they were never returned. Booking was messed up and they tried to charge for breakfast which was paid for in the booking.. Thoroughly recommend visiting the cloud 23 bar on the 23rd floor though... A cracking bar, great music and some awesome cocktails!! That's if you can get in.. There is no concession for Hotel guests over Joe public... So on a busy night you may struggle to get in! Big shame! Luckily a very kind reception staff member organised for us to get in when there was a huge queue and that really made our evening! Thank you! :)
Read more

Hilton Manchester DeansgateOne of the best hotels I have stayed in!

graham b
from Cardiff, United Kingdom

Submitted on 19-09-2016

What is not to love about this hotel?
- location is central, within walking distance
- rooms are great with the most fantastic views over the city and beyond
- the price is very reasonable when compared to other local chain hotels
- the swimming pool is small but great location (several floors up, with glass panels in the base looking onto recption!
I would think carefully about staying anywhere else in Manchester in future. This was a night away with my wife and we both loved it.
Hint - pay a...
What is not to love about this hotel?
- location is central, within walking distance
- rooms are great with the most fantastic views over the city and beyond
- the price is very reasonable when compared to other local chain hotels
- the swimming pool is small but great location (several floors up, with glass panels in the base looking onto recption!
I would think carefully about staying anywhere else in Manchester in future. This was a night away with my wife and we both loved it.
Hint - pay a little extra and get an executive room, then you (plus guest) have access to the 23rd floor executive lounge (including free food and drinks for a couple of hours in the evening)
Hint - join Hilton Honors first and get free wifi throughout the building
Read more

Hilton Manchester DeansgateMediocre

Needi
from Bradford

Submitted on 20-09-2016

Stayed over at the weekend. First room we were put in smelt very badly of vomit. staff were great and very quickly put us in another room. They said it was the cleaning fluids used when cleaning the carpet.
Room service food was utterly awful. Even though we ordered at 1:30am I was expecting better. Cheap tortillas with cheap cheese, cheap tasting tuna in the sandwich, and the egg sandwich bluergh!!
Breakfast was just ok nothing special. The staff were very attentive though.
We had to go bac...
Stayed over at the weekend. First room we were put in smelt very badly of vomit. staff were great and very quickly put us in another room. They said it was the cleaning fluids used when cleaning the carpet.
Room service food was utterly awful. Even though we ordered at 1:30am I was expecting better. Cheap tortillas with cheap cheese, cheap tasting tuna in the sandwich, and the egg sandwich bluergh!!
Breakfast was just ok nothing special. The staff were very attentive though.
We had to go back three times to the hotel reception after a mess up with our parking ticket., which was a pain. Would definitely book the Hilton Double Tree instead for our next stop over in Manchester, it's much better.
Read more

Hilton Manchester DeansgateAnniversary sleepover

N463HWleeg
from Bolton, United Kingdom

Submitted on 20-09-2016

The Hotel location was good just near deansgate locks so we went out for pre drinks hotel was nice everything clean and tidy just rooms were rather expensive for basic bed bathroom facilities and tv scratches on the woodwork etc and when we visited cloud 23 we ordered out drinks waited over 15 minutes whilst the waiter served everyone else to be told she had forgotten to order ours and had bee serving everyone else

Hilton Manchester DeansgateReturn visit

StephenMGBruce
from Belfast, United Kingdom

Submitted on 21-09-2016

We stayed in this hotel in June if this year. We left some feedback to the state of the executive suite room 2101. To my surprise when we arrived back none of the feedback that I had given about the marks on the carpets frayed going into the bathroom or the damage to the dinning table and stains on the sofa. Overall we where happy it was a one night visit we booked two rooms my partner and I always like to book the suites in the hotel as the facilities are always outstanding. The lounge was amaz...
We stayed in this hotel in June if this year. We left some feedback to the state of the executive suite room 2101. To my surprise when we arrived back none of the feedback that I had given about the marks on the carpets frayed going into the bathroom or the damage to the dinning table and stains on the sofa. Overall we where happy it was a one night visit we booked two rooms my partner and I always like to book the suites in the hotel as the facilities are always outstanding. The lounge was amazing as ever and the staff are so helpful. We arrived early and we had breakfast in the hotel we paid for this but we found to be let down the four of us all complained that the breakfast was cold and the coffee being served was also cold once you added milk. This was disappointing as we paid ¬£10 each for cold eggs and bacon and coffee. The breakfast we had in the lounge the next morning was outstanding and nice and hot fresh food. Overall I have given this hotel another chance location you can't beat the room is beautiful views and spacious. Just needs those repairs to bring it up to a 5* review I'm more let down that I was placed in the same room I complained about last time.
Read more

Hilton Manchester DeansgateAmazing staff, dog friendly, pure bliss

Bethan W
from

Submitted on 22-09-2016

I checked in here for an over night stay it's not very often you find a beautiful hotel that allows dogs in to the executive rooms but they do. The staff are just fantastic especially (Joy) and (amrozia) what a breath of fresh air they are the food is amazing, everything is just fantastic including the room I had although it was very high I had room 16/16. And most of all the concierge man (Brian) all I can say is what a wonderful man I will be returning next month xxxxxxx thank you it's been wo...
I checked in here for an over night stay it's not very often you find a beautiful hotel that allows dogs in to the executive rooms but they do. The staff are just fantastic especially (Joy) and (amrozia) what a breath of fresh air they are the food is amazing, everything is just fantastic including the room I had although it was very high I had room 16/16. And most of all the concierge man (Brian) all I can say is what a wonderful man I will be returning next month xxxxxxx thank you it's been wonderful ū??? And Angel was very happy the staff made such a fuss of her xxx
Read more

Hilton Manchester DeansgateGood could be bettwr

Paul S
from Middlesbrough, United Kingdom

Submitted on 22-09-2016

Stayed for my partners birthday. Room was brilliant service was poor trying to call down to reception for services 4 times and not being answered was annoying. General stay was good and breakfast was top notch. However great location and we left happy.

Hilton Manchester DeansgateLovely hotel

claire_owen7
from Stafford, United Kingdom

Submitted on 22-09-2016

Stayed here for my birthday weekend , massive clean spacious hotel , room was lovely thought it may of been posher ū???but was very nice , staff professional not over friendly . Ace location in deansgate near all the bars & clubs . Breakfast was nice although hungover !

Hilton Manchester DeansgateGreat hotel, staff and location

Rachel G
from

Submitted on 23-09-2016

Having reached the hotel after a mere 2-minute walk from the train station, I was treated to one of the warmest welcomes I've ever had by the Front Desk staff. The good-sized room had an eye-popping view of the city through the floor to ceiling window, the bed was incredibly comfortable, and the generous breakfast in the morning set me up for a busy day of exploring. The staff was genuinely happy to help and made me, a sole traveller, feel at home at all times. The hotel is superbly located as a...
Having reached the hotel after a mere 2-minute walk from the train station, I was treated to one of the warmest welcomes I've ever had by the Front Desk staff. The good-sized room had an eye-popping view of the city through the floor to ceiling window, the bed was incredibly comfortable, and the generous breakfast in the morning set me up for a busy day of exploring. The staff was genuinely happy to help and made me, a sole traveller, feel at home at all times. The hotel is superbly located as a base to tour Manchester, and Deansgate is well-connected without being noisy or chaotic. All in all a great experience - I look forward to going back again and again.
Read more

Hilton Manchester DeansgateWeekend trip

Claremcharles
from yorkshire england

Submitted on 25-09-2016

Stayed for one night at the Hilton and the service they provide with online check in the day before and choose your own room was fantastic . Room was spacious , a few stains on the carpet but overall clean and tidy . Disappointed that despite been a resident you have to go back down to the lobby to get the lift to cloud 23 bar then there was at least a ten minute wait just to get in the lift . Front of house staff fantastic. Arranged a taxi for us within minutes

Hilton Manchester DeansgateGreat city hotel

thamemarilyn
from Thame

Submitted on 25-09-2016

Stayed in an executive room for one night. Staff on the desk were incredibly polite and helpful. The room was spacious and spotless with the most comfortable bed. Lovely soft towels and great shower. The views are amazing from the floor to ceiling windows. Attended an event at the hotel and the service and food was excellent. Breakfast was delicious, although the cooked breakfast was a little cool. All the staff were courteous and very professional. Excellent location too.

Hilton Manchester DeansgateGreat place to stay

Claire F
from

Submitted on 26-09-2016

Very impressed with this hotel. Good location, walking distance to shops and sights. Very professional and friendly staff. Room was good with floor to ceiling windows giving a great view. Fab breakfast, freshly cooked food with lots of tea and coffee top ups. Cloud 23 worth a visit whilst you are staying in the hotel but make sure you book. All in all definitely worth a visit.

Hilton Manchester DeansgateExcellent night away

Iwan R
from

Submitted on 26-09-2016

An excellent overnight stay at the Hilton Deansgate, first time stay at the hotel .....normally stay at a hotel down the road and visit Cloud23 at night. This time round decided to stay at the Hilton itself as I found good deals on the internet.
Room offered at the 9th floor, with EXCELLENT city views through the floor to ceiling windows. Room itself was nicely decorated, quiet air conditioning system, and a good size bed. Pillows/bedding and mattress to die for, so so comfortable! The rooms we...
An excellent overnight stay at the Hilton Deansgate, first time stay at the hotel .....normally stay at a hotel down the road and visit Cloud23 at night. This time round decided to stay at the Hilton itself as I found good deals on the internet.
Room offered at the 9th floor, with EXCELLENT city views through the floor to ceiling windows. Room itself was nicely decorated, quiet air conditioning system, and a good size bed. Pillows/bedding and mattress to die for, so so comfortable! The rooms were perfectly soundproofed, heard absolutely zero external noises from the corridors nor outside.
Negative: Bottle of water on display in the middle of the room, with a large price tag of nearly ¬£4 on it, unnecessary to have it on show as a feature when you walk in.
Almost paid twice for my room as the transaction from my internet purchase wasn't on the hotel system, so the receptionist initially asked for payment. HOWEVER, when I showed proof of purchase on my phone, there was literally no fuss on the matter, the receptionist accepted it and processed my room card, which didn't dampen the checking experience nor cause unnecessary issues.
At night, we pre booked Cloud23, of which was an exceptional experience. Had 3 cocktails each, all of them of the highest quality and taste, with attention to detail. New leather menus look better too, replacing the old card menus.
The female hostess/waitress (Sunday night) was so friendly and attentive, offered suggestions on the cocktails, ensuring we knew the ingredients before we ordered. Lovely evening in a quality lounge.
Morning breakfast was above expectation, lovely presentation of the food, with high quality ingredients. Will certainly stay at the Hilton Deansgate again.
Read more

Hilton Manchester DeansgateTerrible

Nick W
from

Submitted on 26-09-2016

Dinner was an hour late, the medium steak was well done and dry, the rare steak was more done than medium.
The food was cold.
Waiters tried to cover the kitchen but failed.
We didn't bother with pudding or voffeee

Hilton Manchester DeansgateOkay; nothing amazing

_n_ellis29
from Ripponden, United Kingdom

Submitted on 28-09-2016

Stayed here for one night while out in Manchester. We used our Hilton Honours points, which upgraded our room.
The room had a great view of Manchester, very clean, good toiletries.
We also went up to Cloud 23 bar and had some cocktails. This is a must but very difficult to get a table on an evening as a lot of people queue to get in, even if you aren't staying at the hotel, which was a bit of a downfall.

Hilton Manchester DeansgateSaturday evening stay

CJYFC
from London, United Kingdom

Submitted on 28-09-2016

Stayed here for 1 night. Check in seamless as an hhonours member. Room was on the pricey side but really nice. As always, Hilton service was great - staff even rang before I left to ensure I had enjoyed my stay. Really nice touch and would definitely recommend over the cheaper brand hotels for the service.

Hilton Manchester DeansgateGreat location

Summer_Traveller_hk
from Hong Kong

Submitted on 28-09-2016

We stayed for 6 nights. Impressive lobby. Rooms with floor to ceiling window, some have a nice view of Manchester. There's no need to stay in a deluxe room (14/F and above) at an extra cost just for the view. You can simply enjoy the same by grabbing a drink at the level 23 bar. Check in is quick. The size of room is ok. Though a bit dated, cleanliness is acceptable. Bed is too soft. Breakfast is just standard. There are plenty of eateries along the Liverpool Road. The Japanese restau...
We stayed for 6 nights. Impressive lobby. Rooms with floor to ceiling window, some have a nice view of Manchester. There's no need to stay in a deluxe room (14/F and above) at an extra cost just for the view. You can simply enjoy the same by grabbing a drink at the level 23 bar. Check in is quick. The size of room is ok. Though a bit dated, cleanliness is acceptable. Bed is too soft. Breakfast is just standard. There are plenty of eateries along the Liverpool Road. The Japanese restaurant (Sapporo) offers Tapanyakki - good value. Good there early as they have special before 6pm. Arndale shopping mall is only 10-15min walk away down Deansgate. There is also a free city shuttle bus across the street. The hotel has a pool and quite a good gym (not bad based on English hotel standard). We will stay here again if we get a good rate, just for the convenience. There's also an open air car park across the street @¬£13 per 24 hrs.
Read more

Hilton Manchester DeansgateCold breakfast

David M
from Cambridge, United Kingdom

Submitted on 30-09-2016

Breakfast in the exec lounge was cold, when I informed the staff their response was to turn the heated tray underneath it on to heat the food. That's a sure way to introduce food poisoning to people. No way would I eat here again!

Hilton Manchester DeansgateHilton Deansgate

Stevepark72
from Whitehaven, United Kingdom

Submitted on 01-10-2016

Stayed for one night on 18th floor in executive room, very clean and views were awesome, staff were very pleasant and very helpful. We had a bottle waiting for us on arrival which was amazing.
Cloud 23 bar was brilliant with the glass floor, love the cocktails and the staff, truly wouldn't stay anywhere else but the Hilton

Hilton Manchester DeansgateFabulous views

Lynne M
from Manchester, United Kingdom

Submitted on 11-10-2016

Lovely well kept room with everything you need for a relaxing stay. I gave a 4 star because there was no dressing gown in the rooms which is unusual for this type of hotel. The food is also very good but the drinks are very expensive!

Hilton Manchester DeansgateNot worth the money

Nicola C
from

Submitted on 11-10-2016

Husband and I stayed here for a weekend break - Checked into a deluxe room on the 14th floor. Room was tiny, the bed was way too soft and creaked all night long (simply from rolling over in bed!). The toilet was cramped in a tiny alcove in the bathroom, no seal on the shower so there was a flood each morning. Breakfast definitely wasn't worth ¬£20 a head. Hotel only provided one dressing gown and pair of slippers despite booking the room for 2. Only redeeming feature were the amazing views.

Hilton Manchester DeansgateQuiet location in the city centre.

Luke C
from London, United Kingdom

Submitted on 12-10-2016

This is a nice hotel, but definitely isn't suited for couples. It's very business like and doesn't have much character. The location is good and the rooms are nice and modern. Nice views across industrial Manchester. Expensive for what it is.

Hilton Manchester DeansgateExceptional Business Hotel

Ken I
from London, United Kingdom

Submitted on 12-10-2016

Fantastic hotel, great to stay for business or pleasure! It is one of the must seen to be at venues on a weekend. Food is excellent (although pricey) and the services are fantastic. Could be a bit noisy on a weekend

Hilton Manchester DeansgateDecent conference hotel

DecentDaveR
from

Submitted on 12-10-2016

Am attending a hotel conference at the hotel and it's well placed within the city roomy and spacious. Not getting a chance to eat or stay at space but have in the past and it's perfectly good as a base

Hilton Manchester DeansgateTop Notch Modern Hotel for Business Traveller

TyrantLizardRex
from London, United Kingdom

Submitted on 13-10-2016

I have typically stayed in The Midland whilst on business in Manchester, but with a special offer on the Hilton Deansgate, I thought it worth a try, and I was not disappointed.
Lovely hotel, with good facilities, clean rooms, a very generous breakfast spread, and incredibly helpful staff.
Managed to find time to use the fitness facilities, which are modern and well maintained - the pool is great for a dip, but any want-to-be Michael Phelps' should be aware that it is on the smaller side!

Hilton Manchester DeansgateYou know what you are getting

Male123
from Cumbria, United Kingdom

Submitted on 13-10-2016

When you stay at a Hilton, it may not be the best, but you know that it will be at least a good standard. The food can feel a bit mass produced, especially at breakfast, but there are all the usual items and it is well stocked.

Hilton Manchester DeansgateGreat Stay (But read on)!

Bruce H
from Bangor, United Kingdom

Submitted on 14-10-2016

I stayed here on the 14th October. A very busy conference at the hotel at the time of my stay. Even though it was busy the reception staff were lovely as was welcomed back. I am Hhonors silver member ( those of you who aren't on it do sign up) you may get the stay cheaper when youbook direct very much a top tip from me.
I entered my room on the 17th floor. The room was amazing. I haven't been here for over a year. But they do have amazing bath tub.. You'll see when you arrive it's a must if yo...
I stayed here on the 14th October. A very busy conference at the hotel at the time of my stay. Even though it was busy the reception staff were lovely as was welcomed back. I am Hhonors silver member ( those of you who aren't on it do sign up) you may get the stay cheaper when youbook direct very much a top tip from me.
I entered my room on the 17th floor. The room was amazing. I haven't been here for over a year. But they do have amazing bath tub.. You'll see when you arrive it's a must if you stay. One of my Favourite features. So bring bubble bath with you. (Another tip).
Transport links are great the hotel is next to deansgate stn where the tram stops too. If you are getting off at Piccadilly by train them do catch the No2 free bus to deansgate it stops by deansgate stn and it's a cross over by the traffic lights and your there. In the same bus stop you can catch a bus to the Trafford centre... for any shopaholics.
The room was clean. But the hotel could do with a slight freshen up. It's ok, but for me I would love it to have a bit of a new look.
I ordered room service... now this is my only complaint... my food was going to be 30min.. but took nearly an hour... I knew it took this long as I was watching emmerdale and corrie at the time :D ( just for your information folks) the food was edible just... but not hot as I'd like. I also find that the room service menu is a struggle and limited. I'd love to change a few bits :)
I'm hoping to be back there in a few weeks for a social visit. Hoping that the general manager will allow me back :D
I could say about the amazing views and other things but I'm sure you can all see that in other reviews.
Read more

Hilton Manchester DeansgateWonderful hotel for a wonderful occasion

Thomas E
from Wigan

Submitted on 15-10-2016

Booked or hotel with trip advisor for the first time. The whole experience from booking to checking out was a dream. We were greeted to a welcome anniversary message made out of chocolate in our executive king room with exclusive access, free food and drinks in the executive lounge between 6-8 which was a magical surprise. The room was superb and bad everything you could need in pure luxury. Nothing was too much trouble from the staff with beautiful views of the city from the 19th floor. Breakfa...
Booked or hotel with trip advisor for the first time. The whole experience from booking to checking out was a dream. We were greeted to a welcome anniversary message made out of chocolate in our executive king room with exclusive access, free food and drinks in the executive lounge between 6-8 which was a magical surprise. The room was superb and bad everything you could need in pure luxury. Nothing was too much trouble from the staff with beautiful views of the city from the 19th floor. Breakfast was a selection of everything which tasted amazing. We will definitely be going back next year for our 6th anniversary. We even had the luck of meeting Tim peake and the Everton football team during our time at the hotel. Thank you Hilton for magic this a magical experience for my partner. You will not be disappointed if you stay in the executive suites. :)
Read more

Hilton Manchester DeansgateThink you are going to see cloud 23 FORGET IT

lippythelion1
from Leyland, United Kingdom

Submitted on 16-10-2016

Just come back from our anniversary night at the Hilton, booked king exec plus, hoping for the best, room was ok but had better said it was city view we got deansgate station and Trafford park, said we had access to exec lounge on level 23 which we had for 2 hours and promptly locked down and even got locked out from the toilet, so they had to let me back in via cloud 23, so I saw the bar, however my wife on the other side of the door didn't we then had an excellent meal at James martins and wan...
Just come back from our anniversary night at the Hilton, booked king exec plus, hoping for the best, room was ok but had better said it was city view we got deansgate station and Trafford park, said we had access to exec lounge on level 23 which we had for 2 hours and promptly locked down and even got locked out from the toilet, so they had to let me back in via cloud 23, so I saw the bar, however my wife on the other side of the door didn't we then had an excellent meal at James martins and wanted to round off the night with a nice drink or two in cloud 23, which we thought we would be able to gain access to, only to be told join the queue with everybody else. I fully accept previous explanations of fire regs, but with unlimited access to floor 23 with our card but on the other side of the fire door I don't understand why we could not go into and out of with access back to our exec lounge by card, as we are surely already in that allotted regulation quota for that floor, so to round off next time I will spend my ¬£300 for a night at the midland and queue like everybody else if I wish to visit cloud 23, or even better stay at Premier inn and have even more money for cocktails, oh and as a final note breakfast in the exec lounge was cold, and apparently, beans and hash browns are only available at the ground floor restaurant obviously still in the queue at the lift ! Oh and car parking only available at the NCP as there car park was full !
Read more

Hilton Manchester DeansgateLovely

Sophieboyd
from

Submitted on 18-10-2016

Attended a show in the conference room and booked the hotel as part of the deal. Our room was beautiful and came with everything needed for a night stay and so much more! We got given a slate with 'welcome to the Hilton' on with a few macaroons and fruit. It was a lovely touch and me and my mum both appreciated it. About a 15 min walk to the shops, but places to eat and socialise are close by. Cloud 23 is an asset to this hotel. It's a skyline bar on the 23rd with exceptional views of Manchester...
Attended a show in the conference room and booked the hotel as part of the deal. Our room was beautiful and came with everything needed for a night stay and so much more! We got given a slate with 'welcome to the Hilton' on with a few macaroons and fruit. It was a lovely touch and me and my mum both appreciated it. About a 15 min walk to the shops, but places to eat and socialise are close by. Cloud 23 is an asset to this hotel. It's a skyline bar on the 23rd with exceptional views of Manchester. Cannot wait to return to this hotel.
Read more

Hilton Manchester DeansgateDirty Bathroom

JPW1993
from Stoke-on-Trent, United Kingdom

Submitted on 18-10-2016

Friday 30th September 2016
I booked the Hilton in Manchester for my partner's 21st birthday - a trip to Manchester in what I thought to be the most luxurious hotel there was with the best possible views.
Overall, The hotel was nice, the room was fresh and the hotel was a nice place to stay.
The problem that we had was unfortunately the bathroom.
We arrived at around 5:30PM and we had Cloud23 (the 23rd floor bar) booked for 7 - ample time to get ready. After entering our room, it appeared that ...
Friday 30th September 2016
I booked the Hilton in Manchester for my partner's 21st birthday - a trip to Manchester in what I thought to be the most luxurious hotel there was with the best possible views.
Overall, The hotel was nice, the room was fresh and the hotel was a nice place to stay.
The problem that we had was unfortunately the bathroom.
We arrived at around 5:30PM and we had Cloud23 (the 23rd floor bar) booked for 7 - ample time to get ready. After entering our room, it appeared that the bathroom had been used inside the last few hours - the rest of the room was immaculate. There were two wet towels on the bathroom floor, the bath was wet and there was one of the shower gel bottles leaking down the side of the bath. This wasn't a great start to the night but we just got on with it and my partner had a shower. When I came to have a shower, I realised that there was no other clean towels, so I called reception to explain this situation. After 40 minutes and 2 calls, we had still not received the fresh towels so I had to used the same towel that my partner had used. The only way we got fresh towels for the morning was when I went to reception to ask for some at the end of the night.
Luckily it didn't ruin our night but paying quite a lot for a top hotel, I just expected a bit more.
Read more

Hilton Manchester DeansgateNot one of the jewels in the crown

Dave M
from Kuala Lumpur, Malaysia

Submitted on 18-10-2016

Hotel is shabby, fixtures and furniture are showing serious signs of wear and tear - but far more concerning is the housekeeping of lack of it.
Bathroom flooded as the sink was blocked got back that evening and assumed all was well as there was no water in the sink - turned the water on and it was still blocked meaning not only hadn't it been fixed it hadn't been cleaned as if the maid had at least turned the water on she would have noticed the blockage.
If they can't clean the sinks i have ...
Hotel is shabby, fixtures and furniture are showing serious signs of wear and tear - but far more concerning is the housekeeping of lack of it.
Bathroom flooded as the sink was blocked got back that evening and assumed all was well as there was no water in the sink - turned the water on and it was still blocked meaning not only hadn't it been fixed it hadn't been cleaned as if the maid had at least turned the water on she would have noticed the blockage.
If they can't clean the sinks i have to question if they actually clean the toilets, or change the sheets between guests (I'd rather not even consider that). To be fair the duty manager was genuinely (I think) apologetic and didn't even try and make excuses - but nothing she could have said or done would have made me feel any better.
To make matters worse breakfast was moved upstairs to accommodate a conference - to say it was an inconvenience would be an understatement.
Would definitely not recommend staying here there are a few significantly better and marginally cheaper offerings in the area.
Read more

All facilities were top notch and service extremely good
Disappointed with not availability of car parking, but the car park adjacent was convenient
Convenient for the city centre, Randall centre and the restaurants

Hilton Manchester Deansgatehilton

346dean
from Manchester, United Kingdom

Submitted on 19-10-2016

Not much information provided upon arrival but overall great hotel with excellent views of manchester, would definitely stay here again, local cinemas an restaurants all within walking distance of this hotel

Hilton Manchester DeansgateBest thing is the view

Gunnerng
from

Submitted on 21-10-2016

Views of the Manchester Panorama are brilliant. This didn't feel like 4 star service, maybe because of the building guests are taken for granted. When we arrived early evening the downstairs bar was closed. After a night out we returned early hours and In understand that staff cannot serve food and drink all night but we were refused room service as it was too late and the only food that we could get was dominos pizza delivered in and we were told to phone to book it ourselves. Be a little more ...
Views of the Manchester Panorama are brilliant. This didn't feel like 4 star service, maybe because of the building guests are taken for granted. When we arrived early evening the downstairs bar was closed. After a night out we returned early hours and In understand that staff cannot serve food and drink all night but we were refused room service as it was too late and the only food that we could get was dominos pizza delivered in and we were told to phone to book it ourselves. Be a little more imaginative Hilton; if customers want something, say yes and charge the right price. Also, the way we were refused was very condescending with not a hint of apology. Don't forget you need to feel like you're lucky to be staying at the Manchester Hilton.
Read more

Hilton Manchester DeansgateGreat Views

528graemeu
from Rugby

Submitted on 21-10-2016

Great location with plenty of parking within easy reach of the hotel.
Ample nightlife around the hotel and surrounding area but once inside you are quickly away from the hustle and bustle of this vibrant city.
Check in is easy and prompt, exceptional swift service from the team and my request for a taxi to be available 20mins after checking in was swiftly arranged.
Rooms all offer views due to the nature of the hotel design. Ample beds and modern fresh feeling throughout.
Will be returning v...
Great location with plenty of parking within easy reach of the hotel.
Ample nightlife around the hotel and surrounding area but once inside you are quickly away from the hustle and bustle of this vibrant city.
Check in is easy and prompt, exceptional swift service from the team and my request for a taxi to be available 20mins after checking in was swiftly arranged.
Rooms all offer views due to the nature of the hotel design. Ample beds and modern fresh feeling throughout.
Will be returning very soon.
Read more

Hilton Manchester DeansgateExcellent hotel, great staff

Gordon W
from

Submitted on 24-10-2016

I stayed here on business. Hilton are a preferred partner for my company so we do get good corporate rates but I would be happy paying the standard rate as this is a great hotel. Nice and central for Manchester and an easy walk into the city centre. The hotel is very modern, large with a great open plan bar and restaurant. The night I stayed there was an event happening on the first floor and the additional folk 'milling around' added a nice atmosphere to the hotel. As always breakfast wa...
I stayed here on business. Hilton are a preferred partner for my company so we do get good corporate rates but I would be happy paying the standard rate as this is a great hotel. Nice and central for Manchester and an easy walk into the city centre. The hotel is very modern, large with a great open plan bar and restaurant. The night I stayed there was an event happening on the first floor and the additional folk 'milling around' added a nice atmosphere to the hotel. As always breakfast was up to the high standards that you expect from a Hilton.
Read more

Hilton Manchester DeansgateGreat room with a view!

Jdee95
from

Submitted on 24-10-2016

The hotel itself is in a great location. Easy to find, but the parking is a little tricky to find. There is an NCP next to it though.
Check in was quick and efficient despite the large queues. The room itself is very roomy, modern & has fabulous views. One or two little problems like light bulbs not working on some lamps, but couldn't mark down for this, as felt overall it was impressive.
The hotel has the Cloud 23 bar in it too, which we visited & would recommend.

Hilton Manchester DeansgateOctober stay

356phils
from Windsor and Maidenhead, United Kingdom

Submitted on 25-10-2016

Very happy - was upgraded and used the excellent club lounge with fantastic views. Great also for breakfast. Able to watch BT sport in the bar which was a bonus. Parked dead opposite which very handy in the rain!

Hilton Manchester DeansgateSloppy, no free internet; health hazards

KidasDave
from London, England

Submitted on 25-10-2016

Do not use this hotel. It is terrible
1. When I arrived (around 10pm) no-one was on reception. That‚??s just sloppy and poor management
2. No power points by the bed.
3. They charge for any internet access.
4. Safety hazards in the rooms (see below)
5. TV would not switch off (I guess no batteries in the remote)
Despite being a modern place, the room design is crazy. They deliberately prevent guests from using power points close to the bed.
When I tried to move the bed to access a power point, ...
Do not use this hotel. It is terrible
1. When I arrived (around 10pm) no-one was on reception. That‚??s just sloppy and poor management
2. No power points by the bed.
3. They charge for any internet access.
4. Safety hazards in the rooms (see below)
5. TV would not switch off (I guess no batteries in the remote)
Despite being a modern place, the room design is crazy. They deliberately prevent guests from using power points close to the bed.
When I tried to move the bed to access a power point, a naked nail penetrated my skin causing a deep wound that bled over the sheets.
I avoid using any hotel that charges for internet access. It is a complete rip-off This place charges 12.99/day for low-speed access. In today‚??s world that is an insult.
Then they have the temerity to charge even more for so-called premium access, but they do not say what speed so you do not know what you are paying for.
Every chain I stay in offers low-speed access for free and charges for premium. Not idiot Hilton.
They need to change their policy fast.
As to power points by the bed, I last stayed in a Hilton in Yantai, China and it was a delight with power points and USB outlets close to the bed, so Hilton can do it.
This place seems to actively try to prevent guests from using their power. I think every guest now wants to charge their phone overnight. Not at this hotel. There is no chance to charge anything or keep a laptop by the bed.
They have lights and radios by the bed, but the power outlets are hidden and if you want to access them, you risk injury from downright dangerous fittings.
That is either deeply thoughtless or downright insulting (again).
The TV was on in my room when I arrived, but the only way to turn it off was to cut the power.
Just awful.
Read more

Hilton Manchester DeansgatePaying for the building...

stuartb67
from Manchester, UK

Submitted on 26-10-2016

Typical British city centre rip-off...
Some basic feedback for the Hilton. You are not entitled to charge ¬£200 per night if...
Your reception is lacklustre, more concerned with selling you breakfast than welcoming you
Your room carpets are worn and stained
Your furniture is worn and stained
Your housekeeping staff leave (water?) marks on the toilet
A 'deluxe twin bed' consists of two single beds on wheels, one of which has a mattress that no adult could have slept comfortably on
You char...
Typical British city centre rip-off...
Some basic feedback for the Hilton. You are not entitled to charge ¬£200 per night if...
Your reception is lacklustre, more concerned with selling you breakfast than welcoming you
Your room carpets are worn and stained
Your furniture is worn and stained
Your housekeeping staff leave (water?) marks on the toilet
A 'deluxe twin bed' consists of two single beds on wheels, one of which has a mattress that no adult could have slept comfortably on
You charge ¬£15 for access to lukewarm Internet. Seriously, ¬£15...
Check-out is as lacking as check-in, with not even the standard inquiry as to whether you enjoyed your stay
Worst of all - in an iconic, high-rise building, it is possible to walk into the hotel, cross the lobby, enter the lift and travel to any floor you fancy. Unchallenged. No room key required for the lift. No evidence required that you are staying in the hotel. Single female guests should stay elsewhere. As should anyone concerned about terrorism. Or getting robbed.
Simply not good enough. Not at these prices.
Read more

Hilton Manchester DeansgateGreat service and view but get rid of that nasty awful man manning the lift going to Cloud 23

CCC22
from Bournemouth, United Kingdom

Submitted on 27-10-2016

On a previous trip to Manchester, we saw this very tall building and found out about it, which prompted us to stay there on our next visit.
We turned up in Manchester, having not booked anywhere and this place had rooms.
There weren‚??t enough staff on at 6pm which was irritating after a 6 hour very intense drive, and wondering if we would get a room. We, eventually, had a nice person check us in and we had nice rooms on the 9th floor 902/911. One facing one way and one the other. 902 is on...
On a previous trip to Manchester, we saw this very tall building and found out about it, which prompted us to stay there on our next visit.
We turned up in Manchester, having not booked anywhere and this place had rooms.
There weren‚??t enough staff on at 6pm which was irritating after a 6 hour very intense drive, and wondering if we would get a room. We, eventually, had a nice person check us in and we had nice rooms on the 9th floor 902/911. One facing one way and one the other. 902 is on the edge with only one room next to me. It is 23 floors to the middle, where there is a bar and looks to be another 23 above that for upscale flats. These were standard rooms which were modern and clean. The view is amazing looking over the trams at Deansgate and to the south of Manchester. We had breakfast in the downstairs restaurant which was great value and still in a good state, given how late it was.
It is a good central location and has a pay car park nearby ‚?? the hotel gives discount to the guests.
The downsides were the wi-fi ‚?? non-existent. To business people this is a VITAL NEED in this day and age and would expect fast internet in such a central location in a major UK city!
Bottled water was on the table but chargeable which is stingy, given the cost of the room, and moving stuff in the minibar is charged, so you can‚??t store things in the fridge for fear of being charged. Fine if you consume it but for moving it a millimetre :( !
Plugs and lights were in the wrong places and very dim, not good for putting on make-up!
There were some loose carpet threads that were begging to be trimmed by the door. Some of the furnishings were looking a little worn in places too.
The television worked but a pain to get to any TV channels when first switching it on.
The tea/coffee/kettle was hidden in a cupboard.
I found it hard to get the bath tap to work and filled the bath with the shower water. It was nice to have proper flannels in the bathroom and a nice selection of toiletries.
Also, please put on soft closing doors to the rooms, some selfish idiot let their door slam at 4am which woke me up. Had it has soft closing doors, it wouldn‚??t have happened.
Service was very good throughout, bar this one really aggressive nasty man by the separate Cloud 23 lift that takes you to the bar on the 23rd floor. I understand they have to be careful who they let in but we were staying there but he aggressively insisted we had a drink before he let us take the lift. We were thinking about eating and drinking there anyway, but wanted to look first before deciding, and not answer to such a nasty little man before then. We told him we would just get past him but it did upset me and put me off staying. When arriving at the floor, the staff were great but they couldn‚??t provide a seat we wanted, due to how busy it was, so left to find somewhere else to eat/drink.
All in all ‚?? a good stay and would love to stay there again if the negatives are sorted before I visit Manchester again.
Read more

Hilton Manchester DeansgateTheatre visit

raleighallen
from Preston, United Kingdom

Submitted on 27-10-2016

Stayed over as a treat as visiting the theatre, we stayed in a king executive room which was a nice enough room but no wow factor apart from the view. Mini bar not included and was extortionate!! ¬£12 for a tiny bottle of spirit. Managed to go up to the cloud 23 bar which was amazing, advise booking in advance so you don't have to queue. Again prices for drinks are very expensive but you are in a city. The lobby area in the hotel didn't seem to have any atmosphere this visit compared to our pre...
Stayed over as a treat as visiting the theatre, we stayed in a king executive room which was a nice enough room but no wow factor apart from the view. Mini bar not included and was extortionate!! ¬£12 for a tiny bottle of spirit. Managed to go up to the cloud 23 bar which was amazing, advise booking in advance so you don't have to queue. Again prices for drinks are very expensive but you are in a city. The lobby area in the hotel didn't seem to have any atmosphere this visit compared to our previous time so we found the bar near door called the deans gate was lively with good food and better prices. I would stay again but do prefer the doubletree by Hilton further up the road
Read more

We are over the moon with our recent visit to Manchester Hilton Deansgate. Staying on the 15th floor gave us a great view of Manchester's skyline. Service from the receptionist Joy made our stay extra special - thank you. Breakfast was great, lots of choice and good quality produce. Loved the 23rd bar and the night sky view. Can't wait to return and would highly recommend this hotel.

Hilton Manchester DeansgateAnniversary Stay.

Paulos_C_23
from Liverpool

Submitted on 29-10-2016

Good Hilton but not the best we have stayed in. Stayed here for anniversary in August and we enjoyed our time here but hotel was not the best Hilton we have stayed in.
The room was average though we did enjoy the TV in the bath. The bed was comfortable though the air-con didn't work at its best and the mini-bar was confusing to open. We needed a code to open it and this wasn't explained at check-in. The wifi code was it given at check-in either, meaning we had to contact reception on several occ...
Good Hilton but not the best we have stayed in. Stayed here for anniversary in August and we enjoyed our time here but hotel was not the best Hilton we have stayed in.
The room was average though we did enjoy the TV in the bath. The bed was comfortable though the air-con didn't work at its best and the mini-bar was confusing to open. We needed a code to open it and this wasn't explained at check-in. The wifi code was it given at check-in either, meaning we had to contact reception on several occasions to get things sorted out. Staff were genuinely helpful and apologetic for their mistakes. Would also have been nice to have had some acknowledgement of our anniversary from the hotel seeing as they were made aware of the reason for our visit (Cloud23 made a fuss of us even though we only mentioned this in passing conversation on the night)
The swimming pool and spa area was complimentary but tiny for the size of the hotel, considering people,pay monthly subscription too. Needless to say, we didn't spend long here.
The exec lounge was ok, again not the best we've had at a Hilton. Nibbles were mediocre and. It of a good standard. In fact we both left the next day with upset stomachs, though we cannot say for sure it was the quality of this food that caused it. The plus of the exec lounge was the spirits, beers, wines and breakfast- all very good. A shame that the lounge closed so early though.
All in all, an ok stay but not the best Hilton we've stayed in.
Read more

Hilton Manchester DeansgateWow just perfect

danarm1986
from Burnley, United Kingdom

Submitted on 31-10-2016

We went for my 30th Birthday to stay the night and celebrate my 30th in an executive room. It was amazing the comfy bed and service was ace.
The only downside I had to email several times to try and get a early check in .... to be told to email the day before and they would see what they could do ... I did and never got a response.

Hilton Manchester DeansgateBeautiful Hilton

Vera M
from

Submitted on 01-11-2016

We enjoyed staying here on our trip from Scotland to Heathrow. It is very modern hotel with spacious rooms and floor to ceiling windows. We were able to take advantage of the diamond club lounge on 23rd floor with some good food and drink and enjoyed the night city views. Also, coffees from their machine are fantastic.

Hilton Manchester DeansgateMinor irritations

PatElse
from New York City, New York

Submitted on 01-11-2016

Great location and the executive suites are fabulous with great views of the city, access to complimentary drinks, refreshments and breakfast make it a very good experience. but minor niggles re used bathrobe and slippers left in the room, lights not working,confused reception staff on checkin. Present from our children which they paid for caused confusion

Hilton Manchester Deansgate"Cloud 23 "

sabrina D
from Buncrana, Ireland

Submitted on 01-11-2016

Family and I had afternoon tea on cloud 23 was absolutely wonderful. hot chocolate ,coffee and cocktails where fabulous , food was good , had such a lovely experience the waiters where very friendly , The scenery was out of this world would highly recommend afternoon tea here was so relaxing and a lovely experience , Thanks to all in cloud 23

Hilton Manchester DeansgateHeating Did Not Work

Ian G
from Leeds, United Kingdom

Submitted on 02-11-2016

A fine hotel overall, which is what you'd expect given this is meant to be one of the best in Manchester. Unfortunately the heating was terrible. I woke up cold. I turned up the heating and couldn't even feel the heat coming out of the vent. I notified a member of staff who promised to send an engineer, but nobody came. Friends of mine staying at the same hotel also complained about the heating. The hotel rooms would not be warm enough for me during winter months.

Hilton Manchester DeansgateComplete disappointment, lost our booking, resulted in a cancelled dinner reservation, still no resolution!!

bsleebanks
from Leeds, United Kingdom

Submitted on 04-11-2016

We arrived at the hotel to be told that despite having our confirmation email, that both of our rooms, a suite and an exec room, had been allocated to the wrong night and the hotel had no availability!
This booking had been made 10 months before and was for a special event as a present for our daughter's who were attending the Justin Bieber concert.
Due to the delays in trying to find us a room, my girls were made to change in a temporary room and had to leave in a rush, without having freshe...
We arrived at the hotel to be told that despite having our confirmation email, that both of our rooms, a suite and an exec room, had been allocated to the wrong night and the hotel had no availability!
This booking had been made 10 months before and was for a special event as a present for our daughter's who were attending the Justin Bieber concert.
Due to the delays in trying to find us a room, my girls were made to change in a temporary room and had to leave in a rush, without having freshened up properly.
My husband and I had to cancel dinner reservations in order to wait for the hotel to eventually find us 2 rooms, no suites were available.
We even spent half an hour searching the hotel for our luggage as the hotel staff wasn't sure where it was after we left it with them!
My husband and I were provided with a free cocktail and dinner to compensate us, but having to endure dry quiche in an empty restaurant after we had been looking forward to a meal at Rosso's restaurant hardly made up for spoiling the event for us all.
The staff didn't seem to appreciate the significance of the event, nor did they care. nobody had any authority to be able to address the matter in the correct manner.
We spent a lot of money getting to the event, only for the hotel to ruin it.
The next day they even brought us the wrong car from their parking facilities and were quite happy to hand over keys to somebody else's car!
To this day the hotel cannot explain what happened, therefore cannot guarantee what happened to us, wont happen again to somebody else.
We will not stay here again and I advise anybody who relies on a good experience to look elsewhere. Manchester is full of good hotels, this is not one of them.
Read more

Hilton Manchester DeansgateGood venue for business events

PduFou
from

Submitted on 05-11-2016

I stayed at the Hilton Manchester Deansgate for a business conference and they offer excellent amenities.
The dinner was at Cloud 23 on top floor which offered great views over Manchester and the food was very good.
I didn't stay there so cannot comment on the rooms

Hilton Manchester DeansgatePoor service

TioPep1967
from

Submitted on 05-11-2016

Comfortable bed. Quiet.
Poor lighting in rooms for shaving or applying makeup.
Crap service in restaurant area for breakfast. Staff just not bothered about you. They're not polite or friendly, don't clear neighbouring plates away and you pretty much have to ask for everything. Five stars it is certainly not.
Only stay there if you have to, or, like we did, for convenience (attending a charity dinner)

Hilton Manchester DeansgateVERY VERY disappointed

PaulinePatel
from Maidenhead, United Kingdom

Submitted on 05-11-2016

Booked via Expedia, decided on an Executive Room to indulge myself as I was travelling to Manchester to express my condolences for a family funeral. Trying to make the best of that siutation. Got to centre of Manchester at 11pm, raining, dark, but could not spot the Hotel, Tom-Tom insisting I had "reached my destination". The front of the Hotel is currently surrounded by wooden boards with no signage. So unless you drive with your car window open looking upwards, need I say any more... Finall...
Booked via Expedia, decided on an Executive Room to indulge myself as I was travelling to Manchester to express my condolences for a family funeral. Trying to make the best of that siutation. Got to centre of Manchester at 11pm, raining, dark, but could not spot the Hotel, Tom-Tom insisting I had "reached my destination". The front of the Hotel is currently surrounded by wooden boards with no signage. So unless you drive with your car window open looking upwards, need I say any more... Finally a local helped me find it at 11.50pm I was very tired, upset and emotional by then. So gave Reception staff the car key and told them to deal with it. My reservation could not be found. But one of them realised this was not good and took me straight to 19th floor. I expressed desire for food - and was told room service would call... DID NOT HAPPEN. Room was like an igloo, tried everything to get wall unit to increase temperature. Finally so exhausted put on the free dressing-gown and rolled myself in duvet. Two lights not working either. At Breakfast I notified reception about the heating & light. The engineer was great - he fixed the heating and could see I was not happy, Gave me travel advice and a bottle of wine to compensate. Breakfast egg, sausage, bacon and tomatoes were tepid. Tea was tepid. Asked for Earl Grey three times - got Green Tea. Left for the day feeling I had spent a lot ! In the evening, service in the ground floor bar was excellent - pretty much the best staff member there - JAY- he knew how to look after a customer. G&T x 2; Sandwich & Olives were excellent, Breakfast next morning - the dining area was draughty and the food was tepid (again). Tea was tepid again. If guests are eating with their coats on - it might be worth checking to see if they are breakfasting rapidly to get away quickly or actually cold? Very disappointed to spend so much money to get that level of attitude. Please get a Hilton sign on the outside. I filled in a card with all this. Left it a week before putting it on Trip Advisor to see if they would call me? Nope. So there you are. Make of it what you will.
Read more

Hilton Manchester DeansgateGet what you pay for

BearPreston
from preston

Submitted on 06-11-2016

Just spent another 2 nights at the Hilton again it was a very pleasurable experience again. There are lots of hotels in manchester suiting all budgets, the Hilton is a great location with good rooms and great service. We have stayed here many times but decided to write the review since, I felt they have upped there game there service just feels so much better from checking in to leaving everything just seemed more professional. We used all the facilities from the bar and restaurant on the groun...
Just spent another 2 nights at the Hilton again it was a very pleasurable experience again. There are lots of hotels in manchester suiting all budgets, the Hilton is a great location with good rooms and great service. We have stayed here many times but decided to write the review since, I felt they have upped there game there service just feels so much better from checking in to leaving everything just seemed more professional. We used all the facilities from the bar and restaurant on the ground floors to the pool and executive lounge and everyone was exceptional so thank you
Read more

Hilton Manchester DeansgateStunning hotel in more ways than one!

GarethT1976
from Cheshire, United Kingdom

Submitted on 08-11-2016

I bought a football package to see Man Utd v Liverpool in the Europa League March 2016. What an occasion, very atmospheric and energetic.
Quality room in a modern hotel in a good location for central Manchester. The view from the room at night was incredible.
The reason why I give 4/5 and not 5/5 is because I couldn't get into the cloud bar. Even though I was a guest, I didn't pass the footwear test! It isn't a problem but then it became one because minutes later several people were granted ac...
I bought a football package to see Man Utd v Liverpool in the Europa League March 2016. What an occasion, very atmospheric and energetic.
Quality room in a modern hotel in a good location for central Manchester. The view from the room at night was incredible.
The reason why I give 4/5 and not 5/5 is because I couldn't get into the cloud bar. Even though I was a guest, I didn't pass the footwear test! It isn't a problem but then it became one because minutes later several people were granted access to the bar wearing trainers.
I couldn't understand why this happened, I didn't challenge at the time because I wanted to enjoy my experience. I felt somewhat disappointed and hard done by.
So I decided I was just unfortunate however I would think twice about going to stay there again. You need to feel comfortable, footwear or clothing or anything!
Read more

Hilton Manchester DeansgatePoor

G3750ZMjohnm
from Manchester, United Kingdom

Submitted on 09-11-2016

No service for a ¬£330 room for a night. Meal was poor. No access into cloud bar as not reserved a table but never have before?.. Executive bar only had two types of bottled beers & white or rose wine. ¬£60 for a table in the cloud bar? Seriously!

Hilton Manchester DeansgateFunctional and efficient

garysK372IV
from New York City, New York

Submitted on 09-11-2016

Rooms all have great views and are functional without having any standout character. Definitely a safe option for a business trip with everything you might expect from a Hilton option. The hotel is well maintained and centrally located.

Hilton Manchester DeansgateDeensgate Nightmare

Ardalan E
from Inverness, United Kingdom

Submitted on 10-11-2016

Very poorly trained staff. Rooms was not clean upon arrival and after complaining we were downgraded. Never experience such a poor customer service and I have to chase the reception for money difference for downgrading my room. There was no attempt to upgrade nor offering any food and drink voucher.

Hilton Manchester DeansgateGood hotel but roudy noisy guests!!!

chrishW9072SK
from St. Annes-on-Sea, United Kingdom

Submitted on 14-11-2016

Good location but over expensive priced mini bar&main bar! Sleep interrupted by noisy guests! so not a good sleep considering the cost of staying at this hotel.
Cloud bar was a great experience with amazing views

Hilton Manchester DeansgateGreat hotel, go for a better room

amp330
from

Submitted on 14-11-2016

Nice hotel, spacious reception bar and restaurant are makes it feel very welcoming. The view from the higher floors are fantastic, from the south side you can see across to Old Trafford, Etihad, Jodrell Bank etc. and the view at night means you want to sleep with the curtains open as the floor to ceiling windows give you a view from bed. It is worth paying a little more for a room with a view as these are the deluxe or exec rooms. Great hotel!

Hilton Manchester DeansgateExcellent. Very good, nothing to get too excited over

Al3x01234
from Manchester, United Kingdom

Submitted on 14-11-2016

The room was lovely and ended up on the 22nd floor with fantastic views.
The breakfast, as always with Hiltons, was great. The staff very pleasant and friendly.
The bar I've used a few times before and is always quite good. The restaurant was excellent and service very speedy but professional. I didnt feel rushed at all.
The check in desk were very helpful and assisted is some currency exchange for a guest of mine.
Very professional and great stay once again.

Hilton Manchester Deansgateweekend away

jimbo12342015
from Iver, United Kingdom

Submitted on 15-11-2016

Had a weekend away for a friends birthday and stayed here. Although a bit more than a Premier Inn its well worth it. The rooms were tidy with great views of the city. Will be staying here again on my next visit.

Hilton Manchester DeansgateGreat central location

andycarr1971
from North West England, United Kingdom

Submitted on 15-11-2016

Started this trip with a problem. I had booked through a travel site a double, when got there was told we had a twin, they said only guarantee double if booked through them (would have been ¬£50 dearer!!) but after "chat" reception sorted it, rooms beautiful, breakfast tasty and Cloud 23 cocktail bar is a must visit for the amazing views. Really good location for shops and food and drink too.

Hilton Manchester Deansgatenice spa facilities

Lupie_L00
from Wickford, United Kingdom

Submitted on 15-11-2016

I was part of a hen party group that used the spa before we went up to the restaurant on the top floor. We did not stay in the hotel overnight so none of my comments are about the rooms.
There were about a dozen of us and there was an ok sized swimming pool, a jacuzzi, sauna and steam room. It's not a massive sized spa, there was just about enough room for our group although it got busier and a bit crowded when other people came along. There is only room for four lounge chairs in the pool ar...
I was part of a hen party group that used the spa before we went up to the restaurant on the top floor. We did not stay in the hotel overnight so none of my comments are about the rooms.
There were about a dozen of us and there was an ok sized swimming pool, a jacuzzi, sauna and steam room. It's not a massive sized spa, there was just about enough room for our group although it got busier and a bit crowded when other people came along. There is only room for four lounge chairs in the pool area. Considering the size of the hotel and the number of people that must use the spa, you'd think this area would be bigger. It was all nice and clean and the water was a nice temperature. The shower and changing area is really small. There are only two showers and one small bench so more than a couple of people getting changed at the same time was a challenge. It was a nice enough place but nothing special. We only used it due to the upstairs restaurant we were going to later. I'm not sure I'd make a trip here again unless I was staying in the hotel or using it's other facilities.
Read more

Hilton Manchester DeansgateDisappointing

Gerald D
from

Submitted on 16-11-2016

This hotel promises so much, a great location, well appointed rooms and fantastic views. Unfortunately poor service, indifferent staff, and a cold pool left one feeling underwhelmed. A real shame as it wouldn't take much to make this a great place to stay. Here are a few of the niggles we experienced in our two night stay:
1) pool too cold to use, jacuzzi also colder than the norm
2) spa closed
3) room in need of a deep clean (putting the Hoover round would be a good start)
4) various fixtur...
This hotel promises so much, a great location, well appointed rooms and fantastic views. Unfortunately poor service, indifferent staff, and a cold pool left one feeling underwhelmed. A real shame as it wouldn't take much to make this a great place to stay. Here are a few of the niggles we experienced in our two night stay:
1) pool too cold to use, jacuzzi also colder than the norm
2) spa closed
3) room in need of a deep clean (putting the Hoover round would be a good start)
4) various fixtures and fitting in room old, tired, mouldy and dirty
5) hairdryer flex split in multiple places and potentially dangerous to use
6) poor service at breakfast (amazing considering it was a buffet and all the staff had to do was provide tea and coffee and clean away tables)
7) tried to charge twice for breakfast even though we'd paid in advance
8) tried to charge room to credit card even though we'd paid in full in advance
9) air conditioning making a sound like a pneumatic digger so could not be used overnight so room oppressively hot
10) no free wifi (astounding in this day and age for a "quality" hotel)
Overall poor value for money and I doubt we'll be returning.
Read more

Hilton Manchester DeansgateGreat location

Luke M
from

Submitted on 18-11-2016

The hotel is in a good central location with fantastic view and nice spa facilities - Were really impressed. Very clean large rooms. Food and service was really good however the Irish coffee was something special tea were serviced in half pint pots really querkey.

Hilton Manchester Deansgate5 year Anniversary

Chloe W
from Manchester, United Kingdom

Submitted on 19-11-2016

My partner surprised me on a weekend away to Manchester to celebrate our anniversary. I was whisked away to an executive suite on floor 21 at the Hilton Manchester.
On arrival, check in was quite quick at around 3pm as my partner had already checked in online and picked the room himself. The main entrance was lovely & modern & the lift up to the room as also very quick. There is a cloud 23 lift in the main entrance.
Our room was on 21st floor & was a corner room so the floor to ceiling glass...
My partner surprised me on a weekend away to Manchester to celebrate our anniversary. I was whisked away to an executive suite on floor 21 at the Hilton Manchester.
On arrival, check in was quite quick at around 3pm as my partner had already checked in online and picked the room himself. The main entrance was lovely & modern & the lift up to the room as also very quick. There is a cloud 23 lift in the main entrance.
Our room was on 21st floor & was a corner room so the floor to ceiling glass windows surrounding the room made the view spectacular especially at night you could see the whole city lit up. The executive suite had two separate rooms. A living room with sofas, large tv, table & chairs and separate toilet. A sliding door then led you into the bedroom which had another large tv, desk area, wardrobe & bathroom. The bathroom was large with a bath, toilet, shower and two sinks. Towels, toiletries and gowns and slippers were provided. The bathroom had a heated floor which was nice. I thought the whole room and bathroom was clean.
The room also had a safe, hair dryer, iron tea & coffee facilities and a mini bar. The mini bar is automated so it charges to your room the minute you remove the item from the fridge. There are lots of treats & drinks in the fridge & a beer was ¬£5.
As we stayed in an executive suite we were able to use the separate executive lounge which you can only enter with your room key. This is on the same floor and an extended part of Cloud 23 so the views were amazing. In the day you can go in and they serve complimentary snacks and drinks including cold drinks, hot drinks, cakes, pastries & nibbles free of charge. It was quiet in there during the day. In the evening, you can enter again and between certain times there are complimentary drinks free of charge including a glass of prosecco on arrival, wine, beer etc. It was busier at night but once a table becomes available its lovely to have some drinks whilst admiring the view. Definitely worth paying the bit extra for the room and being able to use these facilities.
We did not eat at the hotel restaurants or use the spa facilities. However, the restaurant did look nice. A taxi ride to San Carlo near the centre was not far and only around ¬£4.
Breakfast was included with our room & served at the restaurant on the ground floor or in the executive lounge - you are able to pick. We chose to eat breakfast in the executive lounge as we thought it would be quieter and we were right. There were only a few people in there. There was the usual continental breakfast options and a hot buffet breakfast. This was nice and fresh except there were no baked beans.
The hotel has an NCP car park opposite which is handy and 24 hours parking was around ¬£20. The city centre is a short 10-15 minute walk away and is a straight walk down a road it isn't far at all and perfect to go see the Christmas markets. Perfect location for shopping.
I would definitely recommend this hotel & would love to return. It made my anniversary feel extra special.
Read more

Hilton Manchester DeansgateHilton Deansgate

Alan L
from Peterhead, United Kingdom

Submitted on 19-11-2016

Probably the best Hilton hotel we've stayed in.Couldn't fault it.Staff were friendly,food was good,room was clean,pool was nice and hot,location and views from room are excellent.I'd make it my first choice if I visit Manchester again.

Hilton Manchester Deansgate4* hotel with at best 3* service

Barry G
from Prestatyn, United Kingdom

Submitted on 22-11-2016

4* exterior building appearance but a let down inside.
Featureless cold and clinical reception area, side restaurant and bar with no wow factors.
Delayed checking in, told room would be ready in a couple of minutes and would be called. Waited 20 minutes then returned to reception to fine receptionist had left, had to go through booking in again.
Grubby carpets on exiting the lift, which appeared to be replicated on other floors, Room entrance door scuffed and chipped.
Only one robe in wardro...
4* exterior building appearance but a let down inside.
Featureless cold and clinical reception area, side restaurant and bar with no wow factors.
Delayed checking in, told room would be ready in a couple of minutes and would be called. Waited 20 minutes then returned to reception to fine receptionist had left, had to go through booking in again.
Grubby carpets on exiting the lift, which appeared to be replicated on other floors, Room entrance door scuffed and chipped.
Only one robe in wardrobe, requested another at reception but it never materialised.
Grubby marks under glass dressing table and on ceiling - this was classed as a superior room.
later on found toilet seat was hanging off and question housekeeping standards of cleaning and reporting faults.
Visited pool, no attendant on duty, waited a while then went to find him. Only one staff member on duty who had to do everything. Asked for an extra towel each but only my wife could have one or "there would not be enough for guests who may arrive later"
Small changing rooms, litter in steam room and half eaten fruit by water dispensers, remained throughout our visit.
pool is a good length but very narrow so would only accommodate 4 persons if length swimming.
Showers could be turned up to scalding very easily with no apparent safety setting. This was the same in the hotel bath rooms but the pool showers were bigger and I was able to jump out of the way. I consider these to be very dangerous.
Advised reception of all above on departure but met with insincere cursory apology.
Would we stay here again - NO
Read more

Hilton Manchester DeansgateEnjoyable stay

theberrys
from alty england

Submitted on 22-11-2016

A pleasant comfortable room with fabulous views over Manchester. Friendly, helpful staff. A Small bottle of Prosecco and nibbles waiting for us was a lovely touch and very much appreciated. We enjoyed the food in the restaurant and cocktails and view in Cloud 23! We hope to return one day.

Hilton Manchester DeansgateVery disappointing

Lynne240263
from Stockport, United Kingdom

Submitted on 22-11-2016

Having stayed here a couple of years ago and had a wonderful stay, we were hugely disappointed this time. On arrival at 3 o'clock we were told the room wasn't ready due to previous clients not vacating the room on time due to hangovers. We were offered a drink in the bar near reception or to go to the Executive lounge (we had reserved an executive room anyway). We chose to go to the lounge and have a coffee whilst we wait and we would be told as soon as the room was ready. The tables we were...
Having stayed here a couple of years ago and had a wonderful stay, we were hugely disappointed this time. On arrival at 3 o'clock we were told the room wasn't ready due to previous clients not vacating the room on time due to hangovers. We were offered a drink in the bar near reception or to go to the Executive lounge (we had reserved an executive room anyway). We chose to go to the lounge and have a coffee whilst we wait and we would be told as soon as the room was ready. The tables we were told to sit at were full of dirty cups and plates which we moved and wiped the table. It was obvious there were other couples that followed who were also waiting for rooms. We waited nearly an hour before the gentleman on reception came to give keys to those waiting. Unfortunately he didn't bring ours or even acknowledge us, we sat for another 15 mins and asked a member of staff to find our how long it was going to be. Eventually the man came back from reception and said he had been unable to find us, (he had been stood within arms length of us). He hadn't acknowledged us or said our name and didn't have a spare key in his hand when he had come up the first time so we assumed our room still wasn't ready!!!) We eventually got in to our room to find the bin in the bathroom was full and complimentary shampoos etc were half/or empty. This is supposed to be a 4* hotel, I think not. Not a good way to start our Anniversary.
Read more

Hilton Manchester DeansgateExcellent, except.........

Vanguard12
from London, United Kingdom

Submitted on 24-11-2016

Overall a very good stay, marred by one fault. Check in was smooth, the room on an executive floor very clean and comfortable, dinner in the ground floor restaurant excellent and service generally very good. The executive lounge was spacious and comfortable with superb views and the evening drinks and canapes first class. The lounge was busy but very professionally attended by a charming young lady who worked very hard throughout the time we spent there. The following morning's breakfast experie...
Overall a very good stay, marred by one fault. Check in was smooth, the room on an executive floor very clean and comfortable, dinner in the ground floor restaurant excellent and service generally very good. The executive lounge was spacious and comfortable with superb views and the evening drinks and canapes first class. The lounge was busy but very professionally attended by a charming young lady who worked very hard throughout the time we spent there. The following morning's breakfast experience in the lounge couldn't have been more different. It was quiet at 8am amd there was a male staff member on duty but to to describe him as dozy would be a major understatement. The few tables that had been used were left uncleared for over 30 minutes. The orange juice jug was empty and I had to ask for it to be refilled. There were no spoons or teaspoons anywhere. The lady at the next table asked for a teapot and it was as if she'd asked for a part from the Hadron Collider. No teapot could be found so she gave up. The whole breakfast experience was like something from a sitcom and marred what was otherwise an excellent stay.
Read more

Hilton Manchester DeansgateComfortable room but again staff not smiling...

debsywalker
from Slough, United Kingdom

Submitted on 24-11-2016

Stayed for a conference, was not acknowledged as a hhonors member on check-in. Paid for an exec room on 18th floor. Nice, spacious, comfy bed. As a honors member had complimentary water for 1 night only...silly not to get this for 2nd night. If I'd made 2 bookings I would.
Although I paid for breakfast ate both days in the exec lounge. Was so cold in there on day 2 as was the scrambled eggs. Whilst nice for the evening drink, all canapes being hoovered up already by other guests, not sure I wou...
Stayed for a conference, was not acknowledged as a hhonors member on check-in. Paid for an exec room on 18th floor. Nice, spacious, comfy bed. As a honors member had complimentary water for 1 night only...silly not to get this for 2nd night. If I'd made 2 bookings I would.
Although I paid for breakfast ate both days in the exec lounge. Was so cold in there on day 2 as was the scrambled eggs. Whilst nice for the evening drink, all canapes being hoovered up already by other guests, not sure I would upgrade again.
Have to comment that staff seemed pained to be pleasant and came across as cold. Not the typical manner on Manchester and expect more effort from front of house.
Read more

Hilton Manchester DeansgateEnjoyable stay

TripAdviserreader
from Leeds

Submitted on 27-11-2016

Stayed here for one night to attend a function in the Deansgate suite. Our standard room was well equipped and the bed was exceptionally comfortable. The function room and drinks reception area are stunning. The breakfast area was very busy with a queue to get your table but the staff we encountered were very pleasant and tables were speedily turned round. My only criticism would be that we had to wait a very long time for the waitress who brought teas and coffees. (We would have loved a top u...
Stayed here for one night to attend a function in the Deansgate suite. Our standard room was well equipped and the bed was exceptionally comfortable. The function room and drinks reception area are stunning. The breakfast area was very busy with a queue to get your table but the staff we encountered were very pleasant and tables were speedily turned round. My only criticism would be that we had to wait a very long time for the waitress who brought teas and coffees. (We would have loved a top up but gave up in the end and left).
Read more

Hilton Manchester DeansgateGreat luxury hotel

read_review_first
from London, United Kingdom

Submitted on 27-11-2016

Stayed here for one night on business.
I've stayed in many hotels in Manchester and this one is one of the best. Its not cheap but you get what you pay for.
Parking is in the NCP opposite. Didn't eat in the hotel but had drinks in the sky bar which has great views over Manchester, however drinks are not cheap.
Would stay again.

Hilton Manchester DeansgateIn need of a refurb

Mrs B
from Merseyside uk

Submitted on 28-11-2016

This hotel is in need of refurbishment the room was spacious and well equipped but slightly shabby with stains on the carpet and chairs. For the price there are better hotels in Manchester including the Midland and the Raddison both of which I would return to, where as I couldn't say the same for the Hilton. The staff weren't particularly over helpful and the whole experience was just average.

Hilton Manchester DeansgateNice Modern Hotel

SlimesMcM
from Rossendale, United Kingdom

Submitted on 28-11-2016

My wife and I stayed here as some friends of mine gave us vouchers for Cloud 23 and as I am a Hilton Diamond member we used some points to stay the night.
As you can tell from my Diamond status I have stayed in a few Hilton hotels around the world and this one is OK, I have stayed in better but this was far from shabby.
Check in was quick, with a free upgrade, and the concierge service for parking was very efficient.
The room and bathroom were well appointed with all the mod cons you would ex...
My wife and I stayed here as some friends of mine gave us vouchers for Cloud 23 and as I am a Hilton Diamond member we used some points to stay the night.
As you can tell from my Diamond status I have stayed in a few Hilton hotels around the world and this one is OK, I have stayed in better but this was far from shabby.
Check in was quick, with a free upgrade, and the concierge service for parking was very efficient.
The room and bathroom were well appointed with all the mod cons you would expect and the view of the city was splendid. The view continued from the executive lounge where the food and breakfast were more than adequate.
Cloud 23 was very enjoyable, although we went through ¬£80 without even realising but it was worth it for the experience. If I had one criticism it would be the atmosphere in the downstairs bar, we went there after the Cloud and it was dead, not helped by the vast space with no people, however, again, the staff were great. We ended up walking across to the Deansgate pub just over the road which I would highly recommend.
Overall though it was a pleasant stay in a place that was well above average.
Read more

Hilton Manchester DeansgateLovely Views

cashlar
from

Submitted on 28-11-2016

The Hilton is summed up in a few works. Very high quality hotel with lovely views and a breakfast of high quality in the morning. What I'd class as 'posh'. Really nice. I went for the executive plus room which gains free access to the executive lounge. Gorgeous views, and free booze! What more could you want!

Hilton Manchester DeansgateDeansgate Hilton

10293847562016
from Sheffield, United Kingdom

Submitted on 30-11-2016

Overall the hotel was clean, tidy and well looked after.
On the other hand on the mornig we was checking out we had 2 different members of staff help them selves in to our room. No apologies just closed the door and left. Not happy when your getting dressed and a stranger helps themselves in to your room.
Good job we was there or we could of had our belongings stolen!!
Other than that incident the whole experience would of been 100% perfect. Rooms nice, clean and tidy. The front desk staff ...
Overall the hotel was clean, tidy and well looked after.
On the other hand on the mornig we was checking out we had 2 different members of staff help them selves in to our room. No apologies just closed the door and left. Not happy when your getting dressed and a stranger helps themselves in to your room.
Good job we was there or we could of had our belongings stolen!!
Other than that incident the whole experience would of been 100% perfect. Rooms nice, clean and tidy. The front desk staff very polite and helpful. Many restaurants close by and would recommend using Uber as it is so much easier than waiting for a taxi.
Read more

Hilton Manchester DeansgateChristmas market

anthony r
from

Submitted on 30-11-2016

Stayed here for 1 night staff welcoming and helpful.They take a deposit on the room if you have anything from mini bar etc.The rooms are well equipped and spacious full size bath with shower over.Very clean and tidy.The only little niggles are no complementary biscuits with tea and coffee facilities.Could do with 2 comfy chairs so you both can enjoy the views from the window being floor to ceiling.All in all a very good hotel cloud 23 you need to make a reservation.This was our view from 8th flo...
Stayed here for 1 night staff welcoming and helpful.They take a deposit on the room if you have anything from mini bar etc.The rooms are well equipped and spacious full size bath with shower over.Very clean and tidy.The only little niggles are no complementary biscuits with tea and coffee facilities.Could do with 2 comfy chairs so you both can enjoy the views from the window being floor to ceiling.All in all a very good hotel cloud 23 you need to make a reservation.This was our view from 8th floor.
Read more

Hilton Manchester Deansgateafternoon tea

Judith M
from Huddersfield, United Kingdom

Submitted on 01-12-2016

If you are expecting dainty sandwiches, freshly baked scones and delicious cakes, don't book afternoon tea here. The sandwiches were heavy on the bread and thin on the filling. The scones were rock hard and the cakes were dry. Fortunately there wasn't much of it.

Hilton Manchester DeansgateAverage

Rach3lm
from

Submitted on 01-12-2016

We stayed here for one night mid week.
Check in was quick, easy and friendly.
Hotel is very clean and modern.
For the cost of the room it was nothing special at all..it was clean and nice to have floor to ceiling windows but considering it cost ¬£220, it was a bit of a disappointment.
We went out for a meal and then went up to cloud 23 on our way back to the room.
A bit of a disappointment again...average cocktail but it was ¬£14 each...the non alcohol ones are ¬£8...I understand you are pay...
We stayed here for one night mid week.
Check in was quick, easy and friendly.
Hotel is very clean and modern.
For the cost of the room it was nothing special at all..it was clean and nice to have floor to ceiling windows but considering it cost ¬£220, it was a bit of a disappointment.
We went out for a meal and then went up to cloud 23 on our way back to the room.
A bit of a disappointment again...average cocktail but it was ¬£14 each...the non alcohol ones are ¬£8...I understand you are paying for the views but still over priced in my opinion.
The breakfast in the morning was another disappointment. A lot of choice but from what we had (a cooked breakfast) it wasn't very nice and we both left most of it.
The positives about the hotel is that it is clean, friendly staff and the car park is right next to it (¬£20.50 for 24 hours).
Read more

Hilton Manchester DeansgateGood quality hotel

Sandgronan
from Isle of Man

Submitted on 03-12-2016

Stayed one night. Room was fine with a good quality bathroom. Very busy so they couldn't provide a Gold member upgrade which was fine but we were given access to executive lounge. Had drinks and breakfast there which was good and has great views of the city from 23 floor. Used the gym which is fine and pool plus sauna and steam which are pretty good for a hotel. Didn't use any other facilities. Parked car in NCP car park which is opposite hotel and not cheap but you get 15% off if you get your t...
Stayed one night. Room was fine with a good quality bathroom. Very busy so they couldn't provide a Gold member upgrade which was fine but we were given access to executive lounge. Had drinks and breakfast there which was good and has great views of the city from 23 floor. Used the gym which is fine and pool plus sauna and steam which are pretty good for a hotel. Didn't use any other facilities. Parked car in NCP car park which is opposite hotel and not cheap but you get 15% off if you get your ticket validated at reception. Deansgate tram station is 2 mins walk so good for getting around. Would stay again.
Read more