Do you make themes for other platforms, like WordPress?

Is it possible to transfer my shop from another platform?

Yes, you can usually import products via CSV from many other different store platforms, for more details see the following article – Import Products

Can you custom design shops?

Yes, please contact us and we can provide a quote for you.

Do you offer any other web services?

We offer a scope of Theme Setup services, designed to help you get your shop up faster and looking its best from $99. We also offer Theme Tweaks to execute custom changes to your Shoptimized theme, get in touch at [email protected] for more details.

Do you offer an affiliate program?

Yes, you can sign up for the Shoptimized Affiliate Program if you would like to refer clients or friends to our themes. We only pay out to existing customers or affiliates who generate more than $500 in commissions.

Themes

How do I install a theme?

Please see the following article for guidance – Publish Themes or watch the video below:

How do I upgrade my theme?

How long does the Theme Setup service take?

Once we have all the required data and information regarding your shop, we attempt to finish the setup within 5 business days.

Can you help me add new features to my theme?

While there are often small changes or options that we can help you with through our Theme Tweak Service, contact us for more details at [email protected]

Do I need SpeedBoost Ninja App if I buy the theme?

It’s not a requirement but we’d definitely recommend it for any theme, not just ours. This is because Shopify’s code arrangement is sub-optimal in the eyes of Google PageSpeed Insights and page-load times.

Purchase + Pricing

When you purchase a theme is that a one-time fee?

Yes, unlike other themes, you get free upgrades and support for 12-months and you only pay a one-time fee, unless stated otherwise.

Can I trial a theme before buying it?

Unfortunately, we don’t offer a trial. You can view our demo store to see how the theme looks and performs.

Can I use the theme for multiple shops?

All of our themes are subject to a one-store license, so if you want to utilize the same theme in several live stores, you’ll have to purchase multiple licenses.

Do you issue refunds?

Since our themes are intangible, unalterable computerized products, all themes purchases are final and non-refundable. Our support team will bend over backwards to help resolve any issues you have.

Why is the Shoptimized Theme not available in the Shopfy Theme store?

It’s no secret that Shopify rarely accepts new themes into their marketplace. This is because they already have a comprehensive range of design-led themes.

But whilst it still looks great, the Shoptimized Theme is built for conversions. Where other themes are built by designers and developers that don’t understand the principals of persuasion, the Shoptimized Theme has been architected by conversion rate expert, Bradley Long to help turn more of your clicks into customers.

On top of that, the Shoptimized Theme includes the same functionality as several popular conversion boosting apps. This is something that Shopify doesn’t encourage because it cuts-off additional revenue for them from the app subscriptions you would need to make a generic, design-led theme convert better.

Lastly, because we’re not in the Shopify Theme store, we don’t have to artificially increase our prices to be able to share the revenue with Shopify. By downloading your copy today, you get a premium quality theme that will boost your conversions, plus support 7-days a week, all without the premium price tag.

The Shoptimized Theme has been the #1 unofficial Shopify theme since 2015 and thousands of stores in dozens of countries are using it to help increase conversions, sales and profits.

Support

Do you provide phone support? What about Skype or Facetime?

We don’t offer telephone or video call support as of now. We can keep our support services available and cost effective by offering them solely online.

What is the scope of your support?

Our support includes general inquiries regarding theme functionality; help with customizing the theme settings and any observed defect or theme issues. It doesn’t cover issues, such as errors due to third- party plugins or as an after effect of changes made to the theme code. For the full details on the extent of our support, please visit our Support Policy page.

What if I need help with Shopify issues?

General shop inquiries, such as uploading products, creating collections, adding discount codes, managing domains, etc. can be best addressed by reaching Shopify Support specifically and/or by checking on their broad documentation accessible in the Shopify Manual.

How do I reach you when I have a specific question?

You can reach us anytime through our Help Desk. You need to give key details along your inquiry or question, such as which theme you’re using and your shop URL (and password as well, if the shop is locked).

How fast do you respond to support inquiries?

We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is primarily based in the Eastern Standard Timezone and is available during standard business hours, Monday to Friday. We have a weekend staff to answer basic queries too.

Help! I need urgent support. What can I do?

For immediate assistance, the best option would be to contact Shopify Support as they maintain a 24/7 phone and online chat service.

About Shoptimized

Shoptimized is a community of likeminded e-commerce entrepreneurs who have come together to learn how to upscale their businesses and out manoeuvre their competition at every turn.

Founded by Conversion Rate Expert, Bradley Long – Shoptimized cuts out all the noise and bullshit and shows you what’s really working in the world of e-commerce.

After working with some of the world’s most sophisticated brands as a conversion rate optimization consultant and helping them achieve double and sometimes triple-digit growth in under 12-months, Bradley decided to create his groundbreaking training that was first released in 2015 to help newer store owners rapidly grow their businesses.

Since then, Bradley has also created the world’s first split-testing training for Shopify stores, eCom Conversions.

He has also architected, the Shoptimized Theme to help store owners shortcut the learning curve of what helps and what hurts conversions by distilling his 12+ years of experience as a consultant and store owner into an easy to install, high-converting Shopify Theme.

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To contact Bradley Long or learn more about how Shoptimized can help you rapidly grow your sales and profits, go toShoptimized.net/contact