TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

1.05Rooms

2.05Service

2.05SleepQuality

1.05Value

1.05

“Wedding”

Jul 27, 2013A Tripadvisor Member, Medicine Hat

Checked in these rooms Friday and Saturday.. Room had leak in ceiling though night i sat holding a cup so i didn't get soaked. Changed this to the ice bucket. I asked for a room change and was denied,,My sister and i were staying in this room to enable us to attend our nephews wedding, I asked for a break on the room price, as we had to sleep in one bed. Really! I paid full price.. Then i got home , only to get a call from my son to say he had been charged ,on his credit card for a room he did not use,, now my son had booked these rooms for us,,but we changed the names to ours before arriving.. when i asked what room he was being charged for,, it was room 103.. really. thats the room i was staying in,, double charging,, he was to be re-embersed and are still awaiting this. i will stay somewhere else next time and this hotel will not stand at the top of my choices,,front desk girl said ,yeh! that room leakes but we were so booked we used it, repairman is to fix it,, so they had previous knowledge this room leaked..