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We stayed at this location two years ago and found the hotel to be comfortable and perfect for a one night stay. Not so this time. The bed was so firm it felt like we were sleeping on the floor. The sheets were quite worn...More

Date of stay: December 2018

Thank TandJ8815

Response from ChrisV3749, General Manager at Holiday Inn Express Boise University AreaResponded 6 days ago

I'm so very sorry to hear that you didn't have a wonderful experience staying with us. We strive to provide a wonderful nights sleep and outstanding customer service. I will definitely go over the linen and make sure that it is in good shape. I...More

I chose to stay near Boise State this year for Family Weekend. After looking at all of the expensive price tags on rooms, I settled on the Holiday Inn Express. It was only a 4 minute drive to campus, wasn’t in a congested area, and...More

Date of stay: October 2018

Thank hollyt402

Response from Chris V, General Manager at Holiday Inn Express Boise University AreaResponded October 10, 2018

Thank you very much for this outstanding review of your stay. It's so exciting to hear that you found the hotel to be nice and clean. We do have a great location and and try to have plenty of lights in the parking areas. I'm...More

We have stayed at this location a few times now and the staff could not be more friendly. They go out of their way to help you and make sure you have everything you need for a comfortable stay. They also have a full breakfast...More

This is exactly what we strive to hear. It's so exciting to read that the staff members are so out going and friendly. I'm so glad that you love the breakfast and the location. Thank you so much for recommending us. Please come see us...More

This is one of the best hotels that I have stayed at. The customer service was amazing. We had a large group staying here and they catered to our needs very nicely. The front desk staff was awesome and kind.More

This review is exactly what we strive to hear. I'm so happy the we exceeded your expectations with outstanding customer service. We hope you come back and let us serve you and your group again in the future. You have definitely made my day and...More

I am an IHG Spire member. This is the second time I stayed at this hotel. The rooms are nice, clean and comfortable. They could use some updated outlets, USB ports etc. Both times I have gotten a corner room with a nice northeast view....More

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Date of stay: November 2018

Thank robertpM4829AF

Response from Chris V, General Manager at Holiday Inn Express Boise University AreaResponded November 11, 2018

Thank you very much for staying with us. I'm so happy to hear that you have stayed with multiple times. I'm so sorry that the pancake machine wasn't working properly and the oatmeal was not prepared correctly. I will go over these issues and try...More