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At wineweaver.com and wineweaverstore.com we are committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

In accordance with Data Protection Act 1998, we may ask for proof of your identity before disclosing certain information to you.

Any changes or revisions to our Privacy Policy will be posted on our website and become effective immediately upon posting. By continuing to use the website, you will be deemed to accept any such variations.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

If you require any further information on our Privacy Policy, please contact customer services by email on contact@wineweaver.com or by telephone on +44 (0)20 7824 5199.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on www.wineweaverstore.com you may be asked to provide certain information about yourself including your name, contact details, delivery details and credit or debit card information.

We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering.

We may also collect information about your usage of our website, how you were referred to us, as well as information about you from messages you post to the website and e-mails and letters you send to us.

To maintain customer service standards and to assist staff training, we my record and monitor incoming calls.

Unlike many other companies we do not store your debit or credit card details, in fact we do not even get to see them, as the transactional part of your purchase is handled by an external secure card processing company called Sage Pay. For more information on this, please see our Security Policy section of the Terms.

COOKIES

Cookies are small pieces of information that are stored on your computer's hard drive by your browser. Cookies do not contain any personally identifying information, but do permit our website to recognise you each time you return. These allow us to store your account information and provide features to make your shopping on our website easier.

Cookies can also tell us whether you viewed the Site with sound or with text on your last visit and allow us to count the number of unique and return visitors to our site.

Most browsers allow the cookie function to be turned off. The help menu on your browser should guide you on how to do this.

DOMAIN NAMES

When a visitor comes to our website, our web server recognises only the visitor’s domain name, but not the email address. This means that we can track visits to our site, while visitors remain anonymous.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods and services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

We respect and value your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned or otherwise disclosed, unless agreed by you. Any information that you give to us will be held with the utmost care, and will not be used in ways to which you have not consented.

The information that you have provide to us may be accessed by our associated companies or accessed by or given to third parties who act on our behalf for the purposes set out in this policy of for some other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

‘Send a Postcard’ and 'Email a Friend'

We may from time to time operate a ‘Send a Postcard’ or ‘Email a friend’ service. This is a referral service, designed to make it easy for customers to recommend our website and related websites or offers to a friend, and is a two-step process. First, a customer sends us the friend's name and email address, and secondly, we contact the friend, telling them who we are, and inviting them to take advantage of a particular offer, or to visit our website. When we contact your friend, we always advise them of the name and email address of the friend who made the original referral. We will not use your friend’s details for any other purpose.

When a customer wishes to sponsor a friend and provides us with his/her name and e-mail address, we reasonably assume that such customer has obtained his/her friend's prior consent in order for us to process his/her data. Customers supply such information freely and voluntarily, under their sole responsibility.

If any of the information you provide on the form you complete when ordering a product from the website or subscribing to the services changes, please e-mail us at contact@wineweaver.com