If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Original Home Office™ Corner Desk with Two 1-Cabinet Credenzas with Wood Top
3.6
5
8
8

Cute Design, But Impractical
A co-worker and I ordered 2 of these desks with a 2 drawer file cabinet and 3 drawer cabinet, and the low corner hutch each in the Tuscan Brown color. They arrived in "okay" condition. One desktop was cracked and there were a couple of scratches. We kept the sets and negotiated a discount rather than go through the trouble of returning. That experience was easy and good! The desks themselves went together very easily, no troubles as other reviewers had stated and the overall quality is very nice.
The real problem is with the function of the drawers and such. First, the desks are low. Like lillipution low. Other co-workers have dubbed our desks "mini-me's". This is not a problem, it just takes a bit of adjusting to the look and feel. There is a safety feature on the 2 drawer file cabinet that will not let both drawers open at the same time which is a good idea. However, the handles are placed very low on the drawers and are not at all finger friendly. This paired with the fact that one has to pull very hard on the drawer to get it open makes for sore fingers by the end of the day. Also, the drawers themselves are not as deep as the desktop leaving dead, unused space behind the drawers which could have been more drawer space. I cannot fathom the reasoning behind this element. You pull out a drawer expecting it to keep coming, but no. Finally, the low hutch. We got these thinking it would be the right height for comfortably viewing a computer monitor. Well, maybe, but not if you have Imac computers. The hutch paired with the stand of the Imac is a bit to high for maximum comfort. This is not their fault, but something I thought could be helpful to future buyers.
In all, the desks are very nice, and a huge step up from what we had, but a couple of simple design adjustments could make them much, MUCH more user-friendly.
September 24, 2014

Smart Look, Quality Construction
I am quite pleased with my corner desk. I have been using it for several months now. In fact, I got a whole office full of Original Home Office Furniture in the dark gray with zinc tops, and I love the look. A couple of comments about the corner desk: Be aware that the angle of the desk means you are almost always sitting in the way of any drawer you are going to open. Minor inconvenience. Also, despite this desk being for a corner, I wanted it positioned in the middle of a wall. Unfortunately, the back of the desk, though painted, is not finished nicely. And finally, I was hoping the zinc top would be more durable than wood, but I am finding it scratches just as easily, and it arrived with a couple of dings. As for other reviewers' complaints about assembly, I had to hire someone to assemble it for me, so he had all the proper tools and was paid not to complain #ha#, but I do think he found assembly a bit challenging!
August 27, 2014

Flexible system
I admit it - I'm a serial furniture rearranger. I love this system. We have several pieces - in black - for our awkwardly shaped home office. We were able to come up with a great arrangement that works well in the space, and I love knowing I can move it around later if I want to! I shied away from five stars only because the edges of the black desktop have worn significantly. Otherwise, it's been sturdy and dependable, and still looking good after 5 years!
July 1, 2014

Assembly Issues
Like the other customer reviews I had assembly issues with the corner desk and the leg that attaches to it. The method for assembly is poor and frustrating. The screws are too short and the leg with the slightest movemement will fall off. I will be adding brackets to attach the leg. I would recommend that Ballard takes a serious look at updating the way the leg is attached. It does not work as is.
May 8, 2014