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ENTERPRISE SUPPORT ENGINEER L1CradlePoint

THIS JOB HAS EXPIRED

Enterprise Engineers will resolve customer concerns in networking protocols, including cellular transmissions, standards and protocols. This position requires daily customer contact through inbound calls, chat, e-mail and direct contact on-site or in labs to determine the exact nature of the customer's problems. Engineers will escalate to Level 2 and 3 Engineers. Other daily tasks include generation of solutions for our on-line knowledge base. In addition to technical experience the Enterprise Support Engineer must have good communication, interpersonal, organizational, and presentation skills as well as be self-motivated, detail-oriented and well organized. The successful candidate will enjoy a competitive salary and generous benefits that include health and dental insurance, 401(k) plan, three weeks of paid time off, nine paid holidays, a flexible work schedule and casual dress environment.