Note: Your friends will first have to sign up successfully using the Unique Referral Link you sent them. Thereafter, your friend(s)’ names will be recorded in your Account Settings – Refer-a-Friend Dashboard. You may scroll down the page to view the list of your friend(s) who have accepted your invite and signed up as PurelyB members.

Example: You have added items worth RM 100 into your cart. Say you have earned a total of RM30 Referral Bonus (this means you have invited 3 friends and they have all signed up!), you will then get to enjoy a 20% discount (i.e. RM20 off your total bill of RM 100). The remaining RM10 Referral Bonus will be kept safe & sound in your Account for your next purchase!

My Order

Log into PurelyB, browse the stores and products available, click on ‘Add to Cart’, then ‘Proceed to Check Out’ and include your delivery address. Select the payment method of your choice and place your order.

Upon the confirmation of your order, you will receive a confirmation email listing the products purchased the total payment price.

We’re so sorry to hear that! Please click here call us at +603-6143-8801 and a PurelyB team member will assist you promptly. You can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Kindly note that should you purchase products from multiple vendors that each vendor will be sending the products to you independently. Thus, you will be receiving the products from each vendor separately.

If the item which you have received is not the same as the item purchased, kindly contact us at +603-6143-8801 or This email address is being protected from spambots. You need JavaScript enabled to view it. to notify us. The full return cost will be borne by the merchant.

Shipping

The customer will be responsible to bear all shipping costs. The only exception is should a merchant provide free shipping (with or without a minimum spend), then the shipping fee for that merchant will be waived.

Returns

Please note that all return issues are to be settled between customer and merchant directly. Certain items such as perishable items, cosmetics, intimate or sanitary goods, personal care items, digital downloads, gift cards or final sale items are not eligible for return.

By default, all reimbursed amounts will be reimbursed as store credit and will be reflected in your account within 2 business days. Should you request for reimbursement to be in cash, kindly notify us and the money will be wired to you within 14 business days.

Partnering with PurelyB

If you would like to become a trusted PurelyB merchant, please submit your information for review here. Once your application has been approved, we will follow up with all the information you will need to get started! Please allow us with 3-5 working days to process your application.

If you have an enquiry or feedback, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and let us know what you think about our Marketplace. You may also reach us at +603-6143-8801.