Empresas: Xotelia
XOTELIA is a French company based in Lyon, France, which focuses on helping small innkeepers to manage bookings across multiple platforms. The software Xotelia is a channel manager designed for vacation rental owners (B&B, guesthouses, villas, apartments) which updates availabilities and prices on several OTAs like Airbnb, Booking.com, Expedia etc.
The company is now hiring in Barcelona to broaden his customer support. The employee will first receive a training of 1-2 weeks in Barcelona by the Head of Customer Support and then independently work from Barcelona in a co-working space.
As customer support employee, you will be in permanent contact with our clients from more than 80 countries in the world.
Missions :
- You will contact our customers by phone / skype in order to train them to the use of the software. You then have to understand our customers’ needs through quality conversations.
- You will have to setup accounts on Xotelia and will be an active part of the technical team in France.
- You will report to the office in Lyon to keep yourself updated on the changes.
Job based in Barcelona : the coworking-space is not defined yet and will be given later.

As Office Manager you will be reporting directly to the Managing Director and you will be responsible for:
- Managing all task related to the day to day management of the office,
* ensures the functioning of the office, including provision of adequate office suppliers.
* performs receptionist tasks
* maintain and renews contracts with services providers.
- PA tasks to the Director
* Manages provision of personal assistance services (diary management, travel arrangements, expense reports, logistics for meetings, ...)
* Assists with special projects allocated by GM
- PR coordinator role (optional)
* Assists the Marketing team with PR related activity
* PR monthly reporting to the HQ
- Legal affairs coordinator (optional)We are looking for a person with following qualifications, experience and skills:
- Degree qualified
- Excellent (Native or Proficiency) Level of Italian, English and Spanish
- Previous experience in a similar role
- Strong project management skills
- Confidential
- High emotional intelligence, calm under pressure and capable to influence positively the team during difficult situations

We are recruiting an IT Support Agent for a German multinational IT company in Barcelona. This person will be responsible for providing technical customer service. Proficient level of the following languages German, Spanish and English are required. Previous customer service and IT based experience will be valuable.
As an IT Support Agent, you will be working in the International Service Desk team and reporting to the Team Manager. This already established Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exiting career opportunities. You will be part of an International team of 17 nationalities.
Your main responsibilities will be:
-Provide excellent customer support
-Ansewering incoming customer calls and help clients with their IT technical issues
-Follow-up and solving IT incidents
-Escalate incidents to level 2 when it's unable to resolve the issue via ticketing tool
-Responding to incoming emails
-Ensuring that service quality levels, meet with the expectations of the companyWe are looking for candidates with the following qualifications, experience and skills:
Qualifications
-Proficient level of GermanEnglish/Spanish
Experience
-At least 6 months of experience in customer service and an IT related position (helpdesk, technical support etc.)
Skills
-High interest in IT environment
-Good understanding and problem solving skills
-Excellent communication skills
-Flexibility regarding working schedule

CAT-Barcelona, Organization With offices in over 20 countries and global delivery capabilities, our client serves companies in all industries; from the automotive industry to telecommunications, the financial sector, retail, services, media, energy and the manufacturing industry all the way to government agencies and the healthcare sector. Approximately 47,600 employees worldwide use their industry expertise and