Charlotte, NC Gun Smith

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This was my first time purchasing a firearm for home protection and self defense. I live in the Gaston County area and have looked at Shooters Express and Hyatt Gun Shop for the purchase of a firearm and believe me I have done my research on what type of firearm I felt would best suit my needs and the store that I would purchase it from.Since this review is for Hyatt Gun Shop, let me start by saying the selection of firearms far exceeded what I was looking for and the staff was very helpful to a first time buyer like me. I was greeted within a couple of moments by a very knowledgeable and patient staff member who was able to answer all of my questions and also provide me with information that was also pertinent to any new gun owner. He took the time to explain all of the features of the firearm in a well thought out manner and also what ammunition would be best suited for home defense and target practice.There was no pressure to buy a certain type of gun or model, the information given was unbiased and straightforward. After deciding between two different firearms that I had been researching, I finally made my decision and filled out some paperwork to transfer the firearm into my name and verify that I was who I said I was. After finishing the paperwork, he showed me how to disassemble and reassemble the firearm, he showed me how to clean the firearm and most importantly he made sure that I was comfortable with handling the firearm safely before I purchased the firearm.Overall, I am very happy with my experience at Hyatt Gun shop, the staff, the selection and accessories that can be purchased to enhance your shooting experience. Earlier, I mentioned Shooters Express located in Mt. Holly. I went there first to see their selection of firearms and really wasn't that impressed. The selection was quite mediocre and overly priced. I guess with the hysteria going on now with gun control, Shooters Express is trying to get while the gettings good. I am not bashing Shooters Express, just stating my opinion and observation.When purchasing a firearm, you want a great selection, a helpful and patient staff, knowledgeable people who've been in the business a long time and you want to know that you're getting the right firearm for you and your needs. I found all of these and more at Hyatt Gun Shop and I highly recommend them. Granted, this is my first experience with them, but I believe they've earned a lifelong customer.

Great selection and don't be fooled by the prices because they haggle and you can get a very competitive deal there. If you don't like to haggle then check out their website for their online deals. That is where you find the usual rock-bottom pricing for the firearms they carry. I'm like a kid in a candy store when I go to Hyatt's. It's located in the hood but don't let that stop you. Once inside you will feel very safe as every employee is carrying heat! Don't have a gun? Go there! Don't want a gun? Good, it will be easy to take your food when the zombie apocalypse happens.

I have been doing business with Larry and his staff for many years. When I have questions his staff has always made sure I was comfortable with my decisions on new firearms and supplies.Thanks Larry and the Hyatt Team

Hyatt Gun Shop should be a lesson to every other business on Earth about customer service. Every single employee is helpful and friendly. There's none of the elitist attitude that is typical of many gun stores. They're knowledgeable but don't make you feel like a moron. On a practical note, I've purchased two firearms here and in both cases prices were better on their online store. You're probably best off buying what you want (if you already know what you want) online, then picking it up in store. My most recent purchase was this way, and I payed about $100 less online than the price tag said when the guy behind the counter handed it to me. Granted I've only bought two guns here, but I suspect such will be the case more often than not.Ammo prices reflect the free market. All the ammo I've bought here has been on par with gunbroker.com (I checked on my phone before buying), which I think is the best indicator of market conditions. People complaining about the prices obviously don't understand supply and demand. The demand right now is significantly higher than supply. There are two ways a business can react to that. 1) They can take the approach that Walmart has and restrict how many boxes each customer can purchase per day (which still leads to shortages as we have seen), or 2) They can raise the price which Hyatt and most others have done, reasonably in my opinion. Yes, prices are high and that sucks, but with this approach it is still available if you are willing to pay. Notice how Hyatt has plenty of selection, anything you want from what I saw. It's not Hyatt's fault that the demand is so high right now (you have the government to thank for that).I've never used their gunsmithing services, so I can't speak to them.I'll be taking some classes with them soon, and given the impressive backgrounds of the guys teaching them, I suspect they will be awesome.This is a great, great store and I highly recommend it.

Hyatt's has two extremely strong reasons why you should shop there: Selection and Service. They have the best selection of firearms, east of the Mississippi river. And the level of service is unmatched. There are several "experienced" gunsmiths on duty every day and if you need something fixed, it can usually be done while you wait. The staff knows firearms and won't BS you. The prices are higher than online, however they will accept a reasonable offer. And if you are not happy, they will make it right.