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Amazon customer services is very good. If the books were just recently purchased, you can probably return them by logging into your account, going to Orders and initiating a return. If this is not what you want, I would contact them and explain the problem more clearly.Return Kindle Books

May 25, 2015 - It's not very common, but sometimes a Kindle book won't download properly when using a Kindle app for ... My Kindle 3 3g (keyboard) quit functioning on 3g and so I phoned Amazon but their reset, etc. Advice did not work.

Amazon.com: Customer Discussions: Cancel Kindle Order
www.amazon.com/forum/kindlebook/Tx11IHHODLSTGB4
I received an email listing a free book for kindle...when I clicked to purchase I notice a $9.00 charge. How do I cancel this order which is still pending in my account?

Amazon.com: Customer Discussions: Cancel Kindle Order
www.amazon.com/forum/kindlebook?cdForum=Fx3RFWX8IMGF85E&cdThread...
I received an email listing a free book for kindle...when I clicked to purchase I notice a $9.00 charge. How do I cancel this order which is still pending in my account?

Amazon.ca Help: Cancelling Orders
www.amazon.ca/gp/help/customer/display.html?nodeId=200350670Cancelling Orders. You can use the Manage Orders tool to cancel any order that has not yet shipped. ... Goodreads Book reviews & recommendations:

Immediately after you click on the buy button, on the sale confirmation page there is an option to cancel the order. This option is only available for several minutes after the purchase. After that you will need to contact Amazon support by email or phone. The eBook will be removed from all your Kindles and apps and you will be issued a refund.

It may be that you accidentally ordered it twice, and they've just canceled the second order. Check in your Amazon account (Your account-Your orders-Digital orders) and see if you've actually been charged for this book. If you have, and it's really not available for downloading to your Kindle or already on it, contact them through <https://www.amazon.com/gp/help/customer/contact-us> with the dates you ordered and paid for the book. I've always found Kindle customer service swift, competent, and fair in adjusting errors.