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Know what type of replacement device to expect

Last Updated:
Nov 18, 2013

Your replacement device will be the same device as your original or a comparable device with similar quality and features. Replacement equipment may be remanufactured or new, and the same or comparable model with similar features as your original device, at our discretion. Remanufactured replacements have been tested and inspected to meet or exceed Sprint quality standards.

Batteries and chargers are only provided when your replacement device is not compatible with the device being replaced.

If you have ordered a replacement, you may keep your original device until the replacement arrives.

Your original device must be returned to Sprint. To protect your privacy, all content will be cleared from your device upon return. Any Micro SD, SIM or media content left in the device will be irretrievable.