Dell forum: Dell.com Bait and Switch during Black Friday

I followed the CNET recomendation for the Dell 14z during Black Friday and I was able to get it in, but today Dell sent an email saying that their system had a problem and they could not fullfill all the orders with the 14z. They said that I should cancel my order or accept a the Inspiron 15 instead (heavier and bigger). Have you heard any other complaints of Dell.com doing bait and switch for Thanksgiving? BTW, they also have the worst customer service in a long time.....it too me 146 minutes to get my call answered this morning.

They had the nerve to call the Inspiron 15 an upgrade even though it had the same memory and processor but was larger and heavier. When I tried to get them to give me a similar discount on a different 14 inch model they told me that was not available and that I either had to take the computer I didn't want or cancel the order. I wasted about 2 hours of my time and got nothing for it.

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