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Dell Latitude D510 laptop will not power on

Thanks for the post, can you direct me someplace where I can find out about Dell laptops?, I'm working on a Dell latitude D510 that will not power on. The user's battery went dead, his old charger didn't work, he bought a new battery (from Dell); it worked for about two hours, it would'nt recharge; he bought a new charger (from Dell), still no power from the battery or the charger.HELP!