Our management team

Caroline Gallant

Caroline started in the exhibit and trade show business 14 years ago, immediately following her studies. The trade show business continues to fascinate her to this day, as she works in developing new designs, managing projects and expanding business.

André F. Gallant

André has a background of 20 years in restructuring private and public companies for the purpose of making them more viable, well managed and profitable. He also acquired 27 years of experience as a project manager specialized in large and worldwide information technology projects, with clients such as IBM, Bombardier, CGI, Air Canada, Cirque du Soleil and Via Rail.

Francoys Tessier

Françoys is a jack-of-all-shows when it comes to shows! He launched his career 33 years ago when he started setting up major rock shows. Then following his studies in theatre presentation set-ups, he switched to the trade show industry, in which he has been involved for the past 24 years. His work experience includes his position as Head of the Project Management Department for the former exhibit house known as Fedor Expositions.

Mouktar (Vadim) Tsoutsiev

Business Development, Russia and Commonwealth of Independant States

Vadim acquired considerable and significant experience as Chief Operating Officer in a Russian state company, on the Island of Sakhaline. He was also at the head of several other businesses in Russia.

Processus

Several ways to be of service.Hover your mouse pointer over the icons to see detailed descriptions.

Insight Into Client’s NeedsInitially, we start by e-mailing the client with specific questions, followed by telephone conversations. We appreciate having the opportunity to speak with you directly, so that your concerns may be addressed in a more personal way.

Defining your RequirementsSeems simple, doesn’t it ? In fact, when it comes time to turn concepts into reality, it may take a while to achieve a final picture of the client’s requirements. Photos of past exhibits (or anything useful to understand our client’s needs) will help in this process. And we understand that the client may not wish to have the same design as the previous one.

Design ProposalOur initial sketches reflect the client’s specific requirements and constraints. We gather logos and graphics that will be used and we take into account the booth position and traffic flow. We keep in mind that each client is unique!

Design Fine-tuningOur designers keep their fingers crossed and hope the client will like it. Meanwhile, the production staff keep a close eye on their watch.

Budget QuoteOnce in the final design stage, we are in a position to set a preliminary price proposal to be approved by the client. A detailed quote is provided so surprises are kept to a minimum – normally surprises are good news for our client.

Service Orders (electrical, drayage, transportation, etc.)While the production is under way, we start ordering services such as the electricity, drayage, installation and dismantling, transportation and customs-related paperwork if it applies. We make sure that such orders for services required are submitted to the general contractor prior to the deadline, so as to save money for the client.

Shop Set-up, Photos to ClientThings are tested, tried out and set up in the shop, not on the show floor! Once the stand has been finally assembled in our facilities, pictures are taken and sent to our client. One could say it is like an ultrasound scan of the baby-to-be! If the client is available, we will invite him or her to our facilities to approve the equipment. These are special moments when the client is given a first-hand glimpse of the stand and experiences the environment created by the exhibit.

Production Follow-upWe proceed to a step-by-step follow-up throughout the production. Every aspect is monitored, including the structure, furniture, logos and graphics, lights, matching colors, carpet, etc. Daily updates ensure that everyone is on the same page.

ProductionAs soon as the final design has been approved, the go-ahead is given and production gets under way. All those involved in the project are contacted immediately and briefed on every aspect of the project, as well as the expectations. Everyone has a precise idea of his/her role and is informed of whom to contact should anything not seem clear. We cannot afford to waste a single minute.

AgreementHopefully, clients will not take too long before reaching a final decision. While we wait for the final OK to come, precious time wasted could be put to better use in production.

TransportationOnce the exhibit has been assembled in our facilities and that we are satisfied with it, it is dismantled, packed with care and put into shipping crates with drawings and instructions. Whenever possible, we try to ship our crates as early as three weeks ahead of time, in case we should experience a road hazard or run into an overly-zealous border officer! This measure ensures that the exhibit reaches its destination well on time.

InstallationIf required, we are on the site to supervise the team in charge of assembling and dismantling the exhibit. Depending on the exhibit, long hours may be spent on the site making sure all is well and up to the client’s expectations.

EventThis is often the first opportunity we get to meet our clients and we are pleased to assist them in any way we can. Now is the time to really get settled and become familiar with the exhibit.

DismantlingThe show is over and the client leaves, taking with him his own equipment. These large trade show halls quickly become very noisy and bustling with activity. We will dismantle the stand and put it back carefully in its crates for the next event.

StorageAll crates are stored carefully, ready to be used by the client in future trade shows.

After-event Evaluation with the ClientDebriefing with the client is important. And although flowers are deeply appreciated, we also need to know where we can improve on our services.

Where we served our clients

Goodies

10 tips for trade show success (reference: Exhibitor Magazine)

Have Fun!

If you’re not enjoying yourself, your negative attitude will become contagious

Be Approachable!

Avoid "pitch posture" such as arms crossed, hands in the pockets and leaning on counters

Be a Greeter, Not a Guard!

Don’t stand behind a counter or in front of the equipment on display. Stand off to the side.

Drink Plenty of Water

Avoid dehydration by consuming at least eight glasses of water per day to combat fatigue.

Avoid Radar Vision.

Don’t immediately look at a person’s namebadge. It shows that you’re trying to evaluate. Make eye contact, greet and introduce yourself.

Avoid Clustering

Prospects tend not to interrupt two or more staffers involved in a discussion.

Avoid "May I Help You?"

This greeting prompts a "No Thank You" reply. Welcome them first and then find out their interest.

Smile, Smile and Smile Again!

When you smile you send a message to your body that you feel good and your attitude creates a positive impression.

Look Attentive

56% of the impression a visitor makes about the exhibit is based on nonverbal body language.

Take Notes!

50% of what people say is forgotten in 60 seconds. Make a note on a lead form of key comments.