Privacy Policy & Cookie

Privacy Policy & Cookie

DATA CONFIDENTIALITY AND INFORMATION ON THE PROCESSING OF PERSONAL DATA

In HOPLIX we devote great attention to the privacy. We believe in transparency and we undertake to be clear about our privacy policy.

Pursuant to and for the effects of art. 13 of the New European Regulation 2016/279 concerning the protection of individuals with regard to the processing of personal data (General Data Protection Regulation - GDPR). As requested by the General Data Protection Regulation of the EU (GDPR 2016/679, article 13), before proceeding with the processing, the interested party (that is to say, the user of the HOPLIX website) is informed that the personal data collected through the website are subject to be processed by the Company through IT and/or telematic tools, for the purposes indicated in this statement.

For any enquiry concerning the processing of your personal data (including the exercise of the rights under Art. 7 of the Privacy Code), you can directly phone the Manager, at the telephone number indicated above, or send an email to the email address indicated above. The user can also request an updated list of all data controllers appointed by the owner.

Which personal data are collected and when:

In order to provide the products or services requested by the customers, some personal data may be requested:

When creating an account on HOPLIX;

When making a purchase;

When subscribing to the newsletter and requesting to receive communications;

When participating in our events or competitions;

When contacting the staff or sending messages for the purposes indicated in the forms available on the website itself.

Data related to physical characteristics, including weight, height and sizes.

The provision of personal data by the interest party is explicit and optional. In case of non-release of personal data, it will not be possible to register at the HOPLIX website, send messages to the staff and receive the newsletter.

How personal data are processed and with which purpose

We use personal data which have been collected in the following ways:

To ensure the best functionality of the website and of the services which are required.
When using our HOPLIX website, we will use the data to provide the product or the service which is selected. For instance, if you make a purchase or take part in an event or promotion, we will use the information which is provided to communicate with you regarding the purchase, the event or the promotion. If you contact our customer care, we will use specific information about you, such as delivery information or payment methods, or information on the product which has been purchased in order to help you solve a problem or answer your questions.

To communicate information about our products, services, events and for other promotional purposes.To change your subscription data (newsletter email) or disable the communication reception, please change the preferences in your personal area. It is also possible to contact us in order to exercise your rights in connection with your personal data by sending an email to info@hoplix.com

To carry out, improve and maintain our business, products and services.
We may use the data provided to manage our business. For instance, when a purchase is made, we may use this information for accounting, auditing and other internal functions. Furthermore, we may use the data concerning how our products and services are used in order to improve your experience with HOPLIX and as an aid to diagnose technical and service problems, as well as to better manage our website.

Other purposes..
If we need personal data for other purposes, we will give specific notice and request consent at the time of collection.

Data retention

We keep personal data for the time necessary to achieve the purposes for which they are collected, unless otherwise required by law.

Data relating to minors

As a general rule, we do not intentionally collect personal data regarding children under the age of 13. In the event in which we are aware that we have inadvertently collected personal data concerning children under the age of 13, we will take action to delete such data as soon as possible, except in the cases in which the applicable law requires us to keep it. In cases in which we know that a child is over 13 years old but is considered a minor under the applicable law, we will obtain the consent of a parent or guardian before using their personal data.

Management and protection of personal data

No data deriving from the web services is communicated or widespread. The personal data provided by you at the time of the provision of a service is used only to perform the requested service and is not communicated to third parties, unless the communication is required by law or is strictly necessary for the fulfillment of requests by the judicial authorities.

The treatments related to the web services offered by this website (physically placed in cloud at “AWS”) are carried out at our office and are only handled by the data controller, or by potential people in charge of occasional maintenance operations.

Encryption and security

We use a variety of technical and organizational security measures, including encryption and authentication tools in order to maintain the security of personal data. Your personal data is stored in protected networks and can only be accessed by a limited number of people who have special access rights to these systems.

We are committed to protecting the security of your personal information when sending it by using the Secure Sockets Layer (SSL) software, which encrypts the information you enter.

However, HOPLIX cannot guarantee its users that the measures taken for the security of the website, the transmission of data as well as the information on the website are capable of limiting or excluding any risk of unauthorized access or data dispersal from the devices employed by the users. For this reason, we recommend the users of the website to make sure that their computer is equipped with adequate software suitable for the protection of data transmission online (for example, antivirus always updated) and that their Internet Provider has adopted appropriate measures for the security of data transmission online.

Subjects who may become aware of the data

Exceptionally, the processing of your personal data may also be carried out by third parties to whom HOPLIX entrusts certain activities functional to the above purposes or categories of employees involved in the organization of the website, such as: administrative staff, commercial staff, marketing staff, legal staff and system administrators. Alternatively, in some cases HOPLIX may entrust these activities to external subjects, such as: third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies. The updated list of the responsible for data processing can always be requested to HOPLIX at the addresses indicated above.

In case of payment by credit card, the fundamental information for the execution of the transaction (credit/debit card number, expiration date, security code) will be sent to the body responsible for data processing or eventually to companies responsible for fraud control, by using an encrypted protocol (SSL), without any third party having access to them. This information will never be displayed or stored by the seller (HOPLIX).

Links to other websites and services

Our websites may contain links to other services and websites (for example, social networking websites). We do not exercise any control over the processing of personal data by these websites. We do not verify and we are not responsible for these websites or related privacy practices. Please read the privacy policies of any websites accessible from ours.

Google Analytics

This website uses Google (Universal) Analytics, a web analysis service offered by Google Inc. Google (Universal) Analytics employs methods which allow to analyse your use of the website such as, for example, the so-called cookies, text files which are stored on your computer. For more information, please refer to the following Cookie Policy.

Updates to this reporting

This Privacy Policy was last updated on 1st May 2018. Please check periodically to keep up with any changes to this reporting.

COOKIES AND PRIVACY

Cookies are small text files that are sent to your device. Some are persistent, that is to say, they are stored until the expiration. Others are linked to the session, so that they are deleted once the website is left.

Our website uses cookies to distinguish you from the other users of the website. This helps us to ensure you a better experience on the website and allows us to improve it. Cookies allow you to take advantage of some of the essential features of our website. For instance, if you block or otherwise refuse our cookies, you will not be able to add items to your cart, proceed with order completion or log in. By continuing to browse, you consent to the use of cookies.

HOPLIX also uses cookies for other purposes, including:
Identify you when you authenticate on the website. In this way, HOPLIX is able to provide recommendations on products, view customised content, provide other customized features and services;
Provide content, including advertising, relevant to your interests on HOPLIX. Advertising defined according to your interests is subject to your preferences;
Keep track of the preferences you have indicated;
Keep track of items that are saved in your shopping cart.
The most popular browsers provide the possibility to block only third-party cookies, accepting exclusively those of the website. Moreover, some companies which generate cookies on third-party websites offer the possibility to disable and/or inhibit in a simple and immediate way only their cookies even when these are anonymous, that is to say, they do not involve the registration of personal identification data (such as, by way of example, the IP address).
In any case, it is possible to modify the browser in order to disable cookies through a very simple procedure. In this page, you can find more information to prevent the browser from accepting new cookies as well as make the browser warn you when it receives a new cookie and how to totally disable cookies.

Below you can find what third-party cookies are used on our website.

Cookie Analytcs: Google Analytics uses cookies to collect data that help us understand how people use the website and monitor any errors that the users may encounter. The data collected through these cookies are anonymous. These third parties do not collect specific customer data and it is never shared with third parties.

Cookie Targeting: Google, Facebook, TradeTracker use cookies to track our paid advertising activity and to help us understand which advertisements are more pleasing to our users. The data collected are not confidential.

Cookie Remarketing: Adroll, Criteo and Google. These cookies allow us to show you targeted advertisements when you are no longer on HOPLIX. The data collected through these cookies are anonymous. In addition, these third parties do not collect customer specific data and are never shared with third parties.