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HQ Product Specialist (Norwegian)Tesla Motors

THIS JOB HAS EXPIRED

HQ Product Specialist (Norwegian)

About Tesla

Palo Alto, California-based Tesla Motors designs and manufactures Electrical Vehicles and EV powertrain components. Tesla's goal is to produce a full range of electric cars from sports cars to mass-market vehicles and we are determined to decrease the cost of electric vehicles. We have designed, produced and delivered Tesla Roadsters to customers in North America, Europe and Asia Pacific. Model S, the world's first premium electric sedan is now being rolled out world-wide.

The Role

The primary focus of the Product Specialist team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The HQ Product Specialist team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order. The HQ Product Specialist is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

Responsibilities

Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner.

Work with existing Reservation holders to convert their reservation in to a production order in order to achieve expected build, shipment and delivery objectives.

Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.

Utilise a consistent contact process to follow-up, nurture, and close leads generated by marketing campaigns.

Achieve company aims for vehicle order levels.

Maximise and leverage phone time, including pre-call planning, and adhere to activity metrics.

Keep up with industry trends and best practices, including utilisation of new technology and web resources.

Work with the technical departments to understand current vehicle and production talking points.

Utilise, update and maintain the integrity of information in Tesla's CRM system.

Provide suggestions for website improvements.

Escalate matters that require senior management concurrence in a timely manner to line management.

Work on the continuous improvement of processes and procedures related with the Purchase of a Tesla.

Requirements

Strong team-player.

Excellent Communication and relationship management skills, both oral and written.

Bachelor's Degree preferred. In lieu of a degree, relevant experience in a customer-facing environment.

Advanced English. Fluency in Norwegian required.

Ability to prioritize effectively and handle shifting priorities.

Attention to quality and detail.

Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, colour, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. A EU passport or work permit is required for this position.