gregd's review of On The Beach Holidays - www.onthebeach.co.uk

1. While you booking there are hidden charges visible only when you click on 'confirm payment'. We were charged £20 extra for nothing!

2. We booked our holiday 3 months ago but 3 weeks before our holiday starts we were informed via message board that our hotel is no longer available due to maintenance and refurbishment (but my friends who are going there with us are still OK to stay at this hotel!). I have found on the Internet at least 4 people who were informed on their arrival either there was a system booking issue or hotel is overbooked and were allocated in their sister hotel with lower standard and cheaper compared to the one originally booked. Of course there was too late to process a refund as they were already at the destination! Moreover asking about the full refund for hotel, transfer and flight is totally impossible!!!

3. So we decided to choose another hotel instead – in a different resort and with a cheaper hotel – we were informed onthebeach would process a refund of £100. A few hours later one of the employee emailed us saying the hotel was booked for us but the refund is only £44 because prices went up. Although on the onthebeach website prices were still the same! Thus it looks like the prices were higher only for us – we were delighted and honoured :)