Meet the Team

Steve Farmer

Director of Training & Development

Steve is the Director of Training and a founder of Steps Training Ltd (2008) and Finance Director of Temp2Perm Housing Ltd (provider of Temporary Accommodation). He is a National Board Member and Treasurer of the Institute of Conflict Management, Member of All Party Parliamentary Group at Westminster 2009/15 (Managing violence in the workplace), Board Member and Trustee of Track 2000 Legacy Fund and has worked within Health & Social Care and Housing for the past 26 years and delivered training throughout the country to public, private and third sector organisations.

Steps Training provides positive & proactive training that is informative and practical ensuring that the knowledge and skills gained improve & refresh good practice which benefits the Customer, Team Members and the Organisation.

Rebecca Lewis joined Steps Training in September 2013. She has over 3 years of experience in the charity sector; volunteering for the British Heart Foundation and working for the community resource centre, Track 2000 in a sales and administration role. Having graduated from Glamorgan University with a BA in Media Production, Rebecca is looking forward to applying what she has learnt to the new challenges of her marketing role.

Rebecca Lewis

Administration and Marketing Officer

Mandy Terry

Lead Trainer

After gaining a BA in History and Economics at Bristol, Mandy started her career in the banking sector. Mandy moved into training over 25 years ago and is an experienced trainer and a teacher (PGCE Primary), in a number of sectors, including the care sector. Mandy teaches a broad range of subjects, and includes Safeguarding of both children and adults as a particular strength. Mandy delivers training throughout the country and for both private organisations and local authorities. Mandy has recently become a licensed trainer to deliver Mental Health First Aid (Wales) courses.

Colin is a behavioural specialist and a qualified mental health and learning disability nurse. He joined Steps Training in 2012 as a lead trainer. He has worked within the health and social care sector for over 25 years specialising in preventing and responding to challenging behaviour and clinical services. Colin has delivered training throughout the country to public, private and third sector organisations. From 1995 Colin worked in partnership with Cardiff Community Healthcare intensive support services delivering ‘positive behavioural management’ training. Colin is referenced and acknowledged in several publications on the above subjects. He became a consultant/trainer in 2006.

Colin Dunn

Lead Trainer

Sarah Bridgeman

Lead Trainer

Sarah Bridgeman is an experienced trainer of nearly 20 years standing. She started her professional life in retail and worked her way from the shop floor to manager in a few short years. She then decided to pursue her dream of helping others through education by becoming an NVQ assessor. Since then, Sarah has developed her skills and worked in several different areas. Sarah has worked in Education, Housing and Employability. Amongst other qualifications, she has a Post Graduate Certificate in Education and a Basic Skills Practitioner certificate. Sarah is passionate about supporting people to help them achieve their goals whether it be to learn a new skill such as using the computer or to get a new job and is excited to be part of the Steps Training team.

Since 1990, Keith has worked within the Health and Social Care Sector, including Secure and Forensic services, Patient Intensive Care Units, Learning Disabilities, Younger People and Dementia Care Services, having worked within health and social care services for the past 22 years.
Keith has extensive knowledge around prevention and management of violence and aggression, and in 2008 took up the role of head of the department across Sussex and later Hampshire and Kent younger people services.
Since 2013, Keith has taken up active roles in reviewing practice within clinical settings and reducing the need for physical interventions by supporting and promoting a Positive Behavioural Management approach.

Keith Hayns

Lead Trainer & Governance and Compliance Officer

Katie Farmer

Training Coordinator

Katie has 10 years of experience working in the health and social care sector. She began her career supporting adults with learning disabilities, many of whom challenged the services. Her experiences in this field led her to specialise in the area of communication and she graduated from Cardiff University in 2001 with a BA in Language and Communication. After her graduation, Katie moved on to work in the educational system assisting young people with emotional and behavioural difficulties to achieve their potential.

Mari is responsible for social-media at Steps-Training. Using her experience and expertise in online marketing, Mari has established our Twitter and Facebook accounts, in addition to developing a brand name on LinkedIn. An MA student at Aberystwyth University, Mari recently graduated with first class honours in English Literature and Creative Writing. Her creative talents are demonstrated across our online content and throughout our blog.

Mari Ellis Dunning

Social Media

Paul Richards

I.T Support Services

Paul is co-director of Steps Training and is currently responsible for our IT, Technical and Training Support Services. Paul has 15 years’ experience of working within health & social care and community services for the private and voluntary sector. Paul also has extensive experience of working within homelessness and private sector housing, along with Steve Farmer co-founded and is a director of Temp2Perm Housing CIC.