Brenda said she got her vehicle back a day or 2 late because a part had to be ordered. She stated even though she had 2 other vehicles at her home she could drive, she wasn't kept informed during the repair process. Brenda explained she was told she would get her vehicle back in 5 or 6 days and when she hadn't heard from anyone on the sixth day, she had to call him. This is when she found out about the delay because they had to order a part. Brenda mentioned the person who helped her with everything thought he had spoken with her, but he had her confused with another customer he spoke with. She pointed out the above wasn't a big deal, she wasn't upset about the delay but would have liked a status report from them.

Category:
Collision

Service Date:
01/31/2013

Review Created:
02/07/2013

This review was collected via phone interview by Customer Research Inc.