When SharePoint Fails

Client: “HELP! SharePoint is broken. Can you come to Chicago today and fix it?”

Concurrency: “Sure, can you tell me what is broken?”

Client: “Our users can’t find what they are looking for, no one is storing documents in the right locations, we have offices in Milwaukee, Madison and Chicago that are supposed to collaborate with each other but can’t.”

Concurrency: “Would it be correct to say that nothing is technically broken, but the Information Architecture of your SharePoint environment is not meeting your needs and your SharePoint governance policy is not being enforced?”