Asia Pacific

Building a Digital Workplace

Fast track people productivity – up to 75% increase via a mobile service desk

The digital workplace is one that revolves around employees’ needs—where employees can find and choose the technology tools they need to do their work effortlessly.
BMC Digital Workplace software helps organizations support employees whenever, wherever, and however they want to work.

Why a people-centric approach is key to going digital

Discover how to create a productive digital workplace by shifting to a people-centric approach

What is the digital workplace?

The digital workplace is where people, processes, technology, and the company converge to improve agility, productivity, and engagement. It's a workplace where employees can find the same consumer-oriented experiences they enjoy in their personal lives, with one-stop-shopping for the technology tools they need to do their work effortlessly.

Best Practice: Upgrade to an advanced technology platform for enabling the digital workplace.

Service catalog curation - The cure for IT service catalog sprawl

Catalog sprawl is the newest challenge for data center administrators pursuing IT service management (ITSM) excellence. It’s when employees are forced to search through scattered catalogs to find the resource they need. The impact of catalog sprawl – the average company has 20 for IT and business services – is increased labor costs and low customer satisfaction. View the infographic.

Aggregate: Eliminate catalog sprawl by establishing a single portal where all IT and business resources can be requisitioned or acquired.

Create personas: Interact with the various user groups to establish personas – employees who are likely to have similar digital needs based on their behaviors.

Deploy algorithms: Once the personas have been established, deploy algorithms that suggest appropriate resources based on peer suggestions.

Provide a recommendation engine: IT curating involves more than hardware and software selection.

Best Practice: Upgrade to a social service management platform that enables crowd-sourcing.

Know the facts to make the right choice

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from BMC.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

What benefits emerge in the digital workplace?

Deeper employee engagement

When employees can effortlessly get what they need to do their work it encourages them to build a closer relationship with the organization. They want to share their experiences, tips and tricks, ratings and reviews. Workplace flexibility gives employees a greater say in how their digital workplace operates.

Higher worker productivity

With access to a corporate app store, where peer-assisted selection quickly guides them to optimal products and services, workers waste 50% less time on IT-related issues. Context-aware services, which know your role, location, and preferences, let employees find answers and request services with a few clicks or a simple post.

Greater business agility

Liberated from legacy practices such as filling out long request forms or sifting through esoteric service catalogs to find help, employees can focus on new market opportunities and changing customer demands. Driven by crowd-sourced decision making and peer-assisted networking, innovation can spread like wildfire.