FREQUENTLY ASKED QUESTIONS

We are the experts in arranging holidays for disabled people with medical conditions and disabilities. Not sure on something or have a question; then just ask us, we aim to ensure you are 100% happy with every detail of your holiday from the time of booking until you return home.

I need a room adapted to my needs, is this possible?

We specialise in booking wheelchair adapted rooms and properties with wheelchair access in properties in UK, Europe and the rest of the world. In contrast to other companies not specialising in holidays for disabled people, we will not book flights until we have received a confirmation of the accessible room booking. This can take a few days but it does guarantee the accessible room before booking the flights and incurring costs. Companies not specialising in holidays for disabled people cannot usually guarantee an accessible room.

I need help getting to and onto the aircraft -
can this be arranged?

Airport assistance can be pre booked and arranged when booking flights through ourselves.

Help with bags and checking in

Help with getting through the security area

Help with boarding the aircraft

Hire of airport wheelchairs and much more

Even if you are fairly mobile, there can be long distances within airports and therefore assistance
might still be required. We can arrange for someone to help you at the check in desk to assist you with
checking in your bags. Someone will escort you to the aircraft and help you to board the aircraft using
an ambulift if the plane is not connected with an air bridge. They will then assist you to your seat
using transit chair if required.

Travelling with a medical condition or disability

Always consider if the climate/terrain you are going to is suitable for your level of fitness.
Consider purchasing some medical alert jewellery - there are many types available.
If you are going to a non English speaking country why not consider having a letter translated which explains your medical condition. If you would like to be in a resort close to a medical centre then please let us know.

Travelling with my medication and medical supplies?

You should have your medication with you at all times, we recommend taking your medication onto the aircraft with you
in your hand baggage so if your suitcase does go missing you have all your medication to hand.
As there are currently restrictions on
taking liquids through security, they may test any liquid medication you are taking onto the aircraft so remember to
check in early!

Important: If you are taking a liquid medication you must take a copy of the prescription, use in original packaging and
provide a letter/certificate from your doctor or consultant, detailing the medication or medical items being
carried and stating they are required for your journey.

It is also possible to put an extra bag in the hold for medical supplies(pads, etc) free of charge
if supported by a doctor's letter.

What happens if I am running out of my medication while overseas?

Always take too much medication with you this way it ensures you will have no problems while overseas. We do suggest taking a current prescription for your medication.

Can I get extra leg room seats?

Allocation of extra leg room seats varies considerably and is dependent on individual airline policy and the type of
aircraft used. Here is a summary of what our most commonly used airlines offer :-

Jet2 - Extra leg room seats are not available for disabled people as on emergency exit.

Thomas Cook - Extra leg room seats are not available for disabled people as on emergency exit

Thomson - Extra leg room seats can be requested at no extra cost but are not guaranteed - limited by availability

Monarch - Extra leg room seats can be requested with doctors letter or you can pay in advance
(approx. £15 per person per flight)

Flybe - Extra Legroom seats can be purchased (price varies)

Can I take my wheelchair overseas?

We can arrange with airlines free transportation of a manual foldable wheelchair. You can sit in your chair up to
boarding the gate and then it will be stored in the aircrafts hold. Alternatively on your disabled holiday you can
check your wheelchair in with your bags and use an airport wheelchair to the aircraft.
We advise that you check if your insurance covers your wheelchair just in case it is damaged whilst on holiday.

For the transit of electric wheelchairs and scooters we recommend you contact us on 0800 622 6000
as restrictions (weight and dimensions) vary from airline to airline.

I need mobility equipment to assist me on holiday - can you arrange this?

We deal with companies that offer mobility equipment hire, we would suggest you call us on 0800 622 6000 and discuss your requirements with one of our experienced travel consultants. Most resorts offer a good selection of mobility equipment such us shower/commode chairs, electric scooters, mobility hoists, power assisted wheelchairs, profiling beds and more but there a few resorts where this is more difficult. Once we know your requirements we can
recommend a resort that is suitable for your needs. Non-spillable batteries are widely accepted but wet cell batteries are not carried by some airlines. Check before you book.

I need oxygen on the aircraft and while in resort - is this available?

Oxygen both on aircrafts and in resort can be arranged through us. In resort we can arrange for oxygen to be waiting as you disembark the aircraft or we can arrange delivery to your accommodation. Every body's needs are different so we would recommend that you call us on 0800 622 6000 and we can arrange an oxygen quotation for you.

What happens if I am ill while on holiday?

To get good healthcare while overseas insurance is a must as healthcare costs can easily spiral.
You must declare any medical conditions to your insurance company and they will quote probably two prices. One to cover
all medical conditions and another price to exclude all medical conditions. The choice is yours, but please remember
that healthcare costs outside of the UK can be very high. Each insurance policy has different terms and conditions so
please check these carefully. We do not organise holiday insurance for you, work in association with a company
called AllClear. Tel 0800 622 6000. When calling please Quote ref: DAH for a competitive quote.

Is Check In and API required for flights?

If we are booking flights on your behalf, most airlines require Advance Passenger Information(API)
including Nationality, Passport Number, Date of Birth, Passport Expiry, and
Country of issue
Monarch and Thomsons the only airlines who do not at present enforce collection of API.
Advance checking in is complusary with Jet2, RyanAir and EasyJet. If required, we check-in on behalf of
our clients and post out boarding passes.
Please note, If we are booking flights on your behalf it is essential for us to have the First and Last name of all travellers
as shown on the passport. The correct spelling at time of booking is essential as name changes to correct
mistakes are costly. Please double check names on any ticket information.

Donít forget the best adapted rooms are always the most popular. Please book early to avoid disappointment.
Our advice and frequently asked questions intend to be an aid to travel planning and is not in any way a concrete guide. We cannot take any responsibility for individuals health or travel experiences whilst on holiday. We specialise in holidays for the disabled.

Our Service Includes:

Booking flights from most UK airports and arranging assistance at the airport

Recommending accessible hotels, apartments and villas in a variety of wheelchair accessible resorts

Helping disabled travellers by suggesting properties with wheel-in showers, pool hoists, ramped pool access and other services often required by disabled people on holiday

Guaranteed adapted rooms upon confirmation of booking

Arranging transfers in adapted vehicles

Sourcing and booking mobility equipment essential for day to day living

By completing our Online Booking Form or selecting the
button which is available
throughout the website we will provide a no obligation quote for your chosen resort/accommodation.
Please give us as much information as possible when filling out this form. Have a look through our
selection of wheelchair friendly holiday accommodation to see which suits your needs the best.
There's lots of information on the website about the facilities available in each property.
We will require at least: -

A chosen accommodation (hotel,villa,apartment etc)
or

A resort with an approximate budget and we can then suggest an accommodation that best suits your needs.

Please note, we cannot provide quotes without this minimum information as there is just too much choice and scope in terms of budget and facilities to assist disabled people while on holiday!

Booking Flights

We can source and book flights from any UK airport. By completing our Online Booking Form or selecting the "Get A
Quote" button, we will source available flights from your local airport.
We recommend the flights with the best cost and flight times. To assist us prepare a quotation for you, please answer the following questions on the form as accurately as you can...

What dates are you interested in?
From: To: dates
Do you have any flexibility with these dates?
e.g. 3 days before/after date selected
The flexibility option is important for us as sometimes better flight times/cost are available on different dates to your preferred dates.