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Welcome to the Process Automation Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the Process Automation solution, as well as technical details about specific IBM products.

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When you deploy SmartCloud Control Desk 7.5.1 in a clustered environment, an instance of a chat server is running in every Java Virtual Machine (JVM) configured. Before a chat session can be established between two chat users connected to different chat server instances, the CometD Oort Cloud needs to be set up. Live Chat in SmartCloud Control Desk 7.5.1 is based on CometD technology and Oort is the clustering solution used by CometD. Setting up the CometD Oort Cloud requires "registering" the URL address of each of the chat... [More]