I am getting the following message. Since I cannot log into DNN, I cannot uninstall the darn thing. How can I get this module off my dnn install now?

Thanks.

Could not load file or assembly 'ChilkatDotNet2' or one of its dependencies. An attempt was made to load a program with an incorrect format.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.BadImageFormatException: Could not load file or assembly 'ChilkatDotNet2' or one of its dependencies. An attempt was made to load a program with an incorrect format.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Assembly Load Trace: The following information can be helpful to determine why the assembly 'ChilkatDotNet2' could not be loaded.

That knowledge base article says to click "advanced options" on the applicatno pool. There is no such menu item in Windows Server 2003 x64.

Can we get a pure 64 bit build of these apps? I also purchased the list users application and I suspect it wil have the same issue two (haven't been able to install it since the site is still down). So basically I purchased two apps that I cannot use. A pure 64 bit app would be much appreciated since all other sites and components are 64 bit.

Is anyone going to help with this beyond the initial comments that were made? I've paid for this module but gotten zero use out of it and lots of headaches. If you're not going to fix or help then please advice on how to obtain a refund.

Sorry you did not get the specific reply you wanted. The article posted was for 64 bit Windows 2008. You have 64 bit 2003 server. The assumption was that you would hit our KB articles and look for the details for how to enable 32 bit applications in IIS6 (windows 2003 server).

This is not so. You will find that sharepoint runs just fine with 32 bit applications enabled. This does not prevend 64 bit applications from running, it only enables 32 bit applications to run as well.

I suggest that you have a chat to your IIS server admin, or if it is you, have a bit of a read on the net. This is just a switch in IIS that can be turned one way or another, it will not have any effect on 64 Bit applications.

We already tried that and that killed sharepoint and other items. In fact, to even get sharepoint to install we had to remove all vestiges of 32 bit execution. Regardless, there are other applications running that do not like 32 bit mode enabled anyway. In other words, the solution you suggeseted for the workaround to the bulk-emailer application does not work for us. I don't expect you to try to debug or manage our server for us so just accept that your solution does not work in our case - only native 64 bit applications are allowed to run on the server. Is there a way to get a native 64 bit of the module?

And extract the ChilkatDotNet2.dll and place it in the \bin directory in your DNN website.

One thing, Being that all our updates ship with 32 bit version of this file and we offer free updates. If you install our module again, you will need to install this above mentioned version of the ChilkatDotNet2.dll file again to the \bin directory.

Another alternative is to delete the ChilkatDotNet2.dll all together. This file is only used for bounce email recognition. If you don't use the bounce feature of the module, the ChilkatDotNet2.dll will never be called.