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Hi Olga, I’m a bit surprised by your feedback. About the price; the item you receive was exactly the same as shown in the pictures. Also, I made sure to send you pictures of your order before shipping it. As mentioned right after you ordered, I wanted extra material; because I work on different articles at times, it is indeed possible that I have less of one material since most products available are made-to-order– hence why the delivery and processing time are calculated to allow enough time if I need to get extra material. I still offered you to cancel the order and reimburse you. While I did respect the time delivery, I still paid extra shipping to make sure you received your item as soon as possible, paying it out of my pocket. Thank you for your feedback, I will keep it into consideration!

Capelio exists so we can create together a unique accessory, perfectly tailored to your needs and desires, something perfect for that special occasion but that you’ll keep and wear for years to come.

You know that feeling when you’re wearing your favorite clothes and feel great about yourself? Let’s create an accessory you’ll wear with your head high knowing you’re gorgeous. Let’s make everyday a special occasion!

We’ll work closely together to create exactly what you have in mind, whether from our existing designs or a bespoke piece.

When you will receive your accessory, you’ll know it’s not a fascinator, a veil or a headdress. You will receive your Capelio!

See real weddings, wedding articles and tips and more at www.capelio.ca!

The story of Capelio
Capelio started after a trip to Australia where I was impressed by the beautiful hair accessories worn by the fashionistas for special occasions and sometimes for no other reason than to feel beautiful on an otherwise ordinary day. Back in my native Quebec, Canada, I wanted to wear the same thing for a friend’s wedding and couldn’t find anything. Since I’ve always enjoyed working with my hands, I decided to create one for myself, planting the idea to create handmade, quality and elegant accessories for other women too.

Very naturally, Capelio focused on the bridal market since most demands were coming either from brides or the bridal party – bridesmaids and mothers of the bride and grooms, as well as for the flower girls. Since then, we have worked with many brides to create headpieces and veils for themselves and their bridal parties so they had exactly what they wanted for their big days!

On top of catering to brides, Capelio has also launched few limited-edition fashion collections! It all started back in 2014 with “Summer is Magic”, a small collection of handmade, quality flower crowns. Then came “The Pin-Up Collection” in 2015, which allowed fashionistas to create their own pin-up-inspired hair accessory by selecting various options. Did we mention it was made from recycled materials? Stay tuned: in 2016 we will launch “The Butterfly Effect” collection, in our online store and on Etsy!
We’re happy now to offer our products to the Etsy community, a group of stunning, inspiring and strong women who love handcrafted products and to feel beautiful!

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Shop members

Capelio

Owner, Creator, Designer

Hello there! I'm Audrey, the owner, founder and designer behind Capelio. I want to cater and reach strong, inspiring and fashion-forward women and give them handmade accessories that make them hold their head high!

Shop policies

Last updated on01 July, 2016

Hey there, gorgeous! Discover our fashion and bridal hair accessories - we make them especially for you once we receive your order, with great care and love put into every single piece!
Wear your Capelio with your head high like the stunning, strong and inspiring woman that you are!

Accepted payment methods

Visa

Mastercard

American Express

Discover

Apple Pay

Klarna

Sofort

Ideal

Paypal

GiftcardAccepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

If you are not satisfied with your purchase, please contact me as soon as you receive it and let me know about the issue, be it with style, fit or workmanship. Please ALWAYS discuss with me first before sending an item back.

Since most products are handmade after your order, we generally don’t do exchange or refund if you have changed your mind. In case there is a problem with the piece, we will happily send a substitution.

Regardless of the type of issue, the time limit to exchange an item is 1 week from date of receipt. I cannot exchange items I do not receive, so please make sure you ship safely and to the correct address.

Alterations to ready made items may impact the exchange policy, depending on the item and on the alteration. Inquire for specific details case by case.

Payment

Paypal is the best - your Capelio will be made and shipped once payment has been received!

Shipping

All items ship via the postal mail to make sure you receive your Capelio accessories quickly without any hassle, regardless if you are home when the postman delivers it. A tracking code will be provided upon shipping. Canadian shipping usually take up to 10-15 open days internationally.

I usually ship made to order pieces within 10 workdays from payment, all ready-made pieces ship within the week, unless otherwise discussed in private.

I will send a substitution for items that are lost in the mail.

Additional policies and FAQs

Do not hesitate to contact us if you have any questions before ordering - you can even send us your wedding dress pictures if you're hesitating between various accessories and need suggestions!

More information

Last updated on14 Mar, 2017

Frequently asked questions

When should I order my wedding hair accessory?

You should order your bridal headpiece at least a month before your wedding (same for the hair accessories for the bridesmaids, mother of the bride... well, you get it!) In a lot of cases, we can ship your headpiece within days. But sometimes we need to order extra material, for example, or the delivery time to your place from Canada might take a bit longuer.