Business Process Efficiency

We understand

Business Process Efficiency (BPE)

iNVATERRA’s integration of these new service lines into their existing business model allows it to consistently deliver efficiency gains to its clients through its three step DNA methodology. iNVATERRA delivers these gains in efficiency by allowing its client resources access to a dedicated pool of technical and functional assistants via its Business Process Efficiency Teams (BPE) model. This highly flexible model allows iNVATERRA to provide its customers with such abilities as:

Our DNA (Direct Non-Intrusive Augmentation) Methodology

iNVATERRA’s patented DNA Methodology helps organization to increase their productivity and efficiency levels. Our dedicated Business Process Efficiency Team (BPE) has been assigned to augment client’s existing staff, offloading their non-core functions and increasing their efficiencies. Our methodologies incorporate iNVATERRA’s best practices and are set for uniformed processes and deliveries. Our research and knowledge databases underpin a fact-based approach to build best-in-class solutions. With a framework that ensures alignment to your organization’s strategic objectives, our holistic approach addresses the key dimensions of people, process, and technology.

Telemarketing / Telesales
Outbound Sales for the following categories

Business-to-business
Business-to-consumer

Operations

First line Customer Support
Call center teams handle in-coming calls for first line of support for customer service. Our teams go through initial trainings with the clients to gain product/service knowledge, and then augment themselves into the customer service departments.

Human Resources

Recruiting/ First Level Screening
Research and Recruit candidates, conduct first round of interviews, schedule second round interviews for Client