Frequently Asked Q’s

Do you have a storefront I can visit?

As a matter of fact, we have two!

Our very first retail location opened last September in Manhattan’s famed Chelsea Market. We’re open seven days a week: 10am-8pm Monday thru Saturday, and 10am-7pm Sunday. You can access our kiosk via the main market entrance at 75 9th Avenue (between 15th and 16th streets), or at the much-closer side entrance at 425 West 15th Street (between 9th and 10th Avenues). We’re in the arcade across from The Lobster Place!

How long do your goodies keep? How should I store them?

We encourage everybody to enjoy our sweets as soon as possible after their purchase – we use absolutely no preservatives, so the sooner, the tastier!

If you’re traveling or buying a gift ahead of time, candy bars will be good to go for up to 3 months; caramels will last you at least 4 months. We recommend refrigerating bars or caramels in an airtight container/bag for storage, and allowing everything to come to room temperature before you eat it (it doesn’t taste as good cold!)

Popcorn and brittle will be good for 3 months, unopened; honeycomb candy for 6 months. Store any uneaten popcorn, brittle or honeycomb in a plastic zip-top bag, unrefrigerated – the fridge is a humid place, and doesn’t do crispy sugar candies any favors.

Do you ship?

Yes, to anywhere in the U.S. — including Alaska and Hawaii! (Sorry, international fans – we’re still working out the logistics of shipping out of the country. Hang tight!) You can place an order in our online store. We make everything to order, and ship Monday thru Wednesday. Please allow 3-4 business days from order date to ship date.

In warmer months, we ship exclusively via Express/overnight service, and include ice packs and protective insulation to ensure that your treats arrive at your door in perfect condition. If for any reason you would like to make alternate shipping arrangements, please contact Joan at joan@liddabitsweets.com and we’ll work something out!

During the cooler months we also offer shipment via USPS Priority mail (1-4 business days).

I’m sending a gift. Can you include a gift message/exclude a receipt?

Absolutely! When you view your cart, just before you hit the “Check Out” button, you’ll see a section that says “Order Notes” — enter your gift message, plus any special instructions regarding your order there! We’ll hand-write your gift message on a card and include it with your order. And receipts are only ever emailed to you — only packing slips (no price included) are placed in the orders we ship out. Contact us for details if you’d like to order giftwrapping for a la carte items. No need if you’re ordering one of the gift packages, though – those come automatically giftwrapped.

Where does the name come from?

Originally, founder Liz Gutman’s brother Dan, being unable as a young child to pronounce “Elizabeth,” called her Liddabit. She decided to give the name to a fictional restaurant dreamed up for a pastry school project, and we liked the name and logo so much that we kept them! After all — when the candy is this good, you don’t need a whole lot…just a Liddabit.

We’re also proud to be a part of the Brooklyn artisanal food community. Since we make, finish, and package everything by hand, each batch is different and totally special. It’s a lot of work, but it’s why we do what we do! Every single piece of candy that we bring to you has been worked on by pots and pans, human hands, and everyday kitchen utensils — that’s it. We love making candy, and we love the candy we make. We’re proud to be the original Brooklyn-made candy bar, and to share our sugar fixation with you. (For more on our process, check out Candy Bar Economics.)

How do you source your ingredients?

Our #1 priority is making candy that’s delicious. A big part of that is using top-quality ingredients, and making candy every single day so that it’s as fresh as possible when it gets to your mouth. While we aren’t able to source exclusively organic, fair-trade, or other third-party-certified ingredients, we strive to work with companies that use best practices in production and management along with producing superior products. We will never, ever compromise our values or cut corners just to make an extra buck – it’s just not the way we do business.

I’m allergic to nuts/wheat/dairy/other stuff. Can I safely indulge in a Liddabit o’ candy?

We’re a very small company and work on equipment that comes into contact with egg, dairy, wheat, soy, peanuts, and tree nuts; so, unfortunately, we can’t guarantee that any of our sweets will be completely free of any given ingredient. If you’re less sensitive and just want to know the actual contents of any given treat, check our online store – each product’s page lists the ingredients. If you still can’t find what you need (we make a lot of one-time and in-store-only goodies), pleasecontact us! We’ll be happy to answer any further questions to the best of our ability.

Do you do weddings/corporate gifts/custom orders?

We do offer bulk discounts for any product you see on the site; but unfortunately aren’t able to create custom flavors or packaging at this time. Please contact Joan for pricing and ordering details.

I’m having trouble with the delivery of my order – can you help?

Unfortunately, once a package leaves our kitchen, it is 100% out of our hands. We’ll be more than happy to assist you with anything at all up until that point; but if your order has shipped, and there’s a problem in transit, you’ll need to speak with the carrier. Click here to contact the US Postal Service.

I’m not 100% thrilled with my order. What should I do?

If, for any reason, you’re not completely happy with your sweets, please contact us ASAP! We’ll do everything in our power to make it right, whether that means replacing your order or simply refunding your money. We know you work hard for your dough, and you deserve to be completely delighted with your order.