about us & order guidelines

Muddy Paws Graphics is a boutique graphic design studio based in Saint Louis, Missouri. We have been in business since 1997 and enjoy a large, loyal clientele in cities all across the U.S. Our cards are created and customized in our studio and are only available through our website, and by appointment. We are committed to providing the very best custom designs for invitations, announcements, holiday photo cards, baby announcements, save-the-date cards and more. We are especially inspired by photography, and look forward to incorporating your photos into our unique designs.

There are two ways to order our products. You can choose a design from our large selection of pre-designed cards (shown in our online galleries) and customize it to fit your needs. Or you can come to us with ideas for a bespoke project that we will create just for you.

Photo Requirements
To ensure the best possible print, please send unedited, uncropped originals. We accept photos in JPEG or TIFF format with a minimum resolution of 300ppi and minimum dimensions of 1500 x 2000 pixels.

Our designers have extensive backgrounds in photography and graphic design, and at your request will perform complimentary routine photo touch-ups when needed. These include brightening and sharpening your photo images for optimal printing.

Proofing
One complimentary proof is included with your order. Muddy Paws Graphics emails your design to you for approval before printing. At this point, you need to view the design for content, and review all text. Any printed text is the client’s final responsibility. While we have a proofreader compare the design to your order form, it is important for you to take a careful look at all content for accuracy, spelling, etc. Upon your final approval of the card, Muddy Paws Graphics can no longer be held responsible for spelling or additional errors that were missed during the proofing stage.

Design Fees
The Muddy Paws Graphics online gallery offers a wide variety of our pre-designed cards. The pricing allocated on each card page has the design and printing fee incorporated into the price, so you can make some minor alterations, if needed. At no additional charge we will happily make minor edits to the placement of design elements and typography according to instructions you provide with your order.

A small additional fee may apply if you:
• Add significantly more text that requires modification to the original design
• Request color change of certain designs
• Change layout or typography that fundamentally affects the original design
• Swap out or change placement of photos
• Request a different card design than shown in your original order

Any requested changes after your complimentary proof will require an additional proofing fee. We will not print your card without your proof approval.

Payment and Sales Tax
Payment is required at the time you place your order. We accept payment by credit card (Visa, Mastercard, AMEX, Discover) and PayPal.

All orders shipping to Missouri will be charged applicable sales tax.

Turnaround
After we receive your completed order form, full payment, and your photos, Muddy Paws Graphics begins to design your product. Within several business days of receiving your order and photos, we will email you a digital proof for your approval. Once approved, we will then send your card to the printer. The printer takes 1-2 days to print.

Returns and Cancellations
Because of the personalized nature of our product, we cannot accept returns. We understand that circumstances change, so if you decide to cancel your order at any point before proof approval, we will refund 50% of your payment. If you decide to cancel your order after a proof has been approved for printing, we will not be able to refund any portion of your payment. If you need to change your order after proof approval, please let us know as soon as possible. While we are unable to refund your original order, we are happy to assist you with an expedited reorder. Of course, if an error is made by Muddy Paws Graphics or our printer, we will order a reprint to rectify that error at no additional cost to you.