Frecuently asked Questions - FAQ

This is the most common question we get from people traveling to Cancun. From breast milk, to live animals, to medicine, to cigarettes, gift bags for your wedding, etc. If you are coming from ANY country outside of Mexico then there are limitations on what you can bring into Mexico. The same goes for what you can take OUT of Mexico. Because this is a CUSTOMS question it is better that you check with your nearest MEXICAN CONSULATE prior to your trip to Cancun. Here is a link to Mexican Consulates around the world: http://directorio.sre.gob.mx/index.php/consulados-de-mexico-en-el-exterior
Please be aware that we WILL NOT answer to emails regarding CUSTOMS questions as we are not authorized to give official information. Please contact your nearest Mexican Consulate for details and documentation.

No, Cancun is a resort with its own hotels and attractions. The Riviera Maya is the area South of Cancun which has become very known thanks to the new mega-all
inclusive-hotels and attractions such as Xcaret and Tulum.

Well, it all depends on your nationality. Canadian citizens can enter Mexico without a passport and just with a birth certificate accompanied by a picture ID. Citizens from
other countries including the United States need passports and sometimes visas to enter Mexico. Please check with your travel agent or the Mexican Consulate in your area about the documents you need
to travel to Mexico.

Yes there is. Most of the time this airport tax is included in the price of your ticket. Please check with your airline or check your airline ticket to make sure the tax is
included. Depending on the exchange the tax is around $48.00 USD per person.

The hotels located in Cancun are about 20-30 minutes away depending on which hotel. Playa del Carmen hotels are located about 50-60 minutes away. It takes about 1hr.
to get to Akumal or Puerto Aventuras and about 1 1/2 hrs. for Tulum.

No, regular taxis or caps ARE NOT allowed to pick up passengers at the airport. Only authorized transportation companies are allowed. Please go to
the following link where you can read about the different transportation options from the airport to any location in Cancun and Riviera Maya

All major airlines from the United States and Canada flight to Cancun. They have connecting service from almost every city in North America and direct nonstop service
from all major hubs. There are also several airlines from Europe and South America that either flight directly to Cancun or with a stop at a major hub.

You need to contact your nearest US Customs agency and ask about proper documentation and information regarding taking live animals to the US. We do not have information about
where or how to buy pets. We're sure you can get that once you are in Cancun.