We are here to support

We know it can be hard and worrying for you and your loved ones during this time of uncertainty in facing the coronavirus (COVID-19) outbreak.

To help our community during this difficult period, we have introduced the following support and relief measures so you can continue to do the best for yourself and your family. We believe together, we can overcome this challenging period.

Our Support and Relief Measures

Fall-below fees Individuals who are not able to meet the relevant minimum average daily or monthly balances for their deposit accounts during this challenging period can apply to have the fall-below fees* waived up to 31 December 2020.

Have lost 25% or more of your income after 1 February 2020 (proof of impact on income required).

The outstanding payment for your car loan is overdue for less than 29 days from the payment due date (in arrears for less than 29 days).

Important Notes:

There will be no change to the remaining Loan Tenure.

The revised payment of your monthly instalment (Principal plus interest payable) will resume from 1 January 2021 onwards. Your monthly instalment is expected to be higher over the remaining loan tenure due to the deferment of principal payments.

Upon clicking “Find out more”, our digibot will assist you with your application for the Car Loan relief.

Please allow up to 14 working days for us to review your application. You will receive an email to notify you on the status of your application. We may contact you for additional information, if required. For more information, please read Important Notes, Agreement and Declaration.

Upon clicking “Find out more”, our digibot will assist you on your application for the relief.

You will be contacted within 7 working days if additional documents are required. Please allow us up to 14 working days to review your application. For more information, please read Important Notes & FAQ and Product Terms & Conditions.

From January 2021, payment of the full monthly instalment amount (comprises of principal repayment amount and interest amount) will resume. The monthly instalment amount will be revised and is likely to be higher, as the outstanding loan amount will be re-amortised over the remaining loan period.

Please allow us 14 working days to review your application. You will receive a SMS to notify you about the status of your application. Successful applicants will receive a letter with more details about the monthly repayment amount.

Upon clicking “Find out more”, our digibot will assist you on your application for the relief.

You will be contacted via email within 7 working days if additional documents are required. Please allow us up to 14 working days to review your application. For more information, please read Important Notes & FAQs

Upon clicking “Find out more”, our digibot will assist you on your application for the relief. Kindly note that the relief application can only be submitted by the main borrower.

You will be contacted within 7 working days if additional documents are required. Please allow us up to 14 working days to review your application. We may contact you for additional information if required. For more information and illustration, please read Important Notes & FAQ.

Taking into consideration the financial challenges that you may be facing, the DBS/POSB Home Loan Payment Relief allows you to:

Defer payment of your home loan monthly instalment till December 2020 (Note: During the deferment period, interest will continue to accrue)

Resume the payment of your monthly instalment from January 2021 only

Avoid late payment interest, with no impact to your Credit Bureau records

Eligibility:

Your account is not in arrears for more than 90 days

From January 2021, monthly instalment payments will be used to pay for the total accrued interest followed by principal repayment. Please note that the total interest payable over the entire loan tenure will be higher as there is no principal repayments during this period and interest will continue to be accrued on the outstanding principal amount.

On 31 March 2020, The Monetary Authority of Singapore (MAS), together with the Association of Banks in Singapore (ABS), the Life Insurance Association (LIA), the General Insurance Association (GIA), and the Finance Houses Association of Singapore (FHAS), announced a package of measures to help ease the financial strain on individuals caused by the COVID-19 pandemic.

We understand that in these challenging times, you may have queries regarding your existing insurance policies with DBS. As such, we have put together the contact information of the relevant insurers for you.

In this challenging period, you may choose to defer payment of the monthly instalments for your renovation loan through our Renovation Loan Payment Relief.​

Defer payment of your monthly instalment till December 2020(Note: During the deferment period, interest will continue to accrue)​

Resume the payment of your monthly instalment from January 2021

Avoid late payment interest, with no impact to your Credit Bureau records​

Eligibility:

Your account is not in arrears for more than 90 days.​

From January 2021, monthly instalment payments will resume and they will be used to pay for the total accrued interest followed by principal repayment. Please note that the total interest payable over the entire loan tenure will be higher as there is no principal repayments during this period and interest will continue to be accrued on the outstanding principal amount.​

Please allow us 14 working days to review your application. You will receive a SMS to notify you about the status of your application. Successful applicants will receive a letter with more details on the monthly repayment amount.

For deferment to be effective in the same month, please submit your application by 20th of the month. Applications made after 20th of the month will be processed for deferment to commence in the month after.

We understand it is even more important during this period to be able to facilitate contact tracing* when we commute.

To facilitate contact tracing for the authorities in the unfortunate event of being affected by the coronavirus, we have worked with ComfortDelGro to extend contact tracing coverage for street hailed ComfortDelGro Taxis.

All you need to do is download the ComfortDelGro App and pay for the street hail taxi ride through your app. You can also receive S$2 discount** for your ride when you pay with your DBS/POSB Card.

We understand when you are feeling unwell, it can be difficult to make your way to a clinic and wait in line to see a doctor. It is even more daunting with the current COVID-19 situation.

Consulting with a doctor online without stepping out of your home could just be the best option. We’ve partnered doctors and telemedicine providers to give you and your loved ones access to healthcare support, from the comfort of home.

Receive professional advice from qualified medical professionals via an online consultation and have your prescribed medication delivered on the same day, right to your doorstep.

*Estimated annual savings is calculated based on the average electricity consumption of a 5-room household, with electricity tariff as of Q2 2020.#Only applicable for customers who have not switched to a private electricity provider