Why is my cart locked?

If all of the items in your cart are locked

This issue normally occurs when the checkout screen is incorrectly exited. We understand that this can be very frustrating and we do apologize for any inconvenience this may cause.

This issue will normally clear up within 15 minutes, so you will be able to proceed with checkout. However, in some instances it can take several hours. Please do not attempt to checkout on other devices as this may reset the lockout.

If the issue still persist after waiting 24 hours please let us know and we will escalate this to our developers to look into.

If some of the items in your cart are locked.

This happens when some of the items in your cart are purchased by another customer.

Due to swap.com being a consignment site, there is only one of each item listed to the site. All items on our site are unique, pre-owned items from our users or swap.com.

Items in your cart aren't reserved and can still be purchased by anyone. Once an item is purchased, it will become unavailable. If you’re using the website, you can view the item and see if there are similar items listed. You will need to remove any unavailable items from your cart in order to proceed with checking out.