Customer Help

Shipping

Returns

Company info

Need Help?If you have any questions or need help with your account, please contact us to assist you.

Sales QuestionsTo place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-866-577-0663

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (ET)

Customer ServiceTo check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-866-577-0663

Monday to Friday
9:00AM to 9:00PM Eastern Time (ET)

Saturday to Sunday
Closed

Warranty Information

Black & Decker Standard Limited Warranty

The following current warranty statements are the only warranties to be written or expressed relative to their specific products.

Black & Decker Tools and Home Products

Warranted for two (2) years from date of purchase. This warranty does not cover damage resulting from negligent handling, misuse or lack of reasonable maintenance and care. (Proof of purchase maybe required).

Black & Decker Lawn & Garden Electric Tools

Warranted for two (2) years from date of purchase. This warranty does not cover damage resulting from negligent handling, misuse or lack of reasonable maintenance and care. (Proof of purchase maybe required).

Black & Decker Lawn Mowers

Plastic deck warranted for five (5) years from date of purchase (proof of purchase is required to validate warranty). This warranty does not cover damage resulting from negligent handling, misuse or lack of reasonable maintenance and care.

Black & Decker Reconditioned

Two (2) year Limited warranty on tools, one (1) year Limited warranty on handheld vacuums. To recognize a recondition item there will be an "R" engraved in the housing along with a recondition sticker with the date code on it. If the date code is illegible proof of purchase may be required.

Black & Decker Repair Policy

Black & Decker will repair, without charge, any defect due to faulty material or workmanship. Please return the complete unit, transportation prepaid, to any Black & Decker/DEWALT Certified Service Center, any Black & Decker Authorized Service Center or DEWALT Authorized Service Center listed in the Yellow Pages under "Tools-Electric". These warranties do not cover failures due to abuse, accidental damage or when repairs have been made or attempted by other than Black & Decker and it's Authorized Service Centers. These warranties give you specific legal rights, and you may have other rights which vary from state to state. Should you have any questions, contact your assigned Service Center (proof of purchase may be required).

*Offer valid on first order for new email subscribers only. Previous purchasers and email subscribers on any of our CPO sites do not qualify for this offer. Economy shipping only. Excludes freight items.