Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

In December of 2010 I was admitted to Kaiser's Fontana Hospital for surgery to remove a cyst/tumor. They were going to do a biopsy on the material removed to determine if it was cancerous and what treatment would be necessary going forward.

Two days after the operation I was told that they had been unable to do the biopsy because they had lost the specimen. The Surgeon assured me that he was 80% sure that the material was cancerous and that I would be treated/monitored accordingly.

Fortunately, I've just joined Medicare and can easily get away from Kaiser, I hope.

In response to another report on this company; they do have an Ombudsman, but he works totally for them and is in no way impartial.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: TowHawthorne - (United States of America)

SUBMITTED: Friday, April 06, 2012

POSTED: Friday, April 06, 2012

This is a terrible organization. I took my gf to the ER yesterday and the doctors and nurses didn't have a clue what the other was doing or had done. The nurse didn't even know what she had already done a few minutes before, she brought in the same supplies again, I couldn't believe it.

Then, mid sentance, the doctor took a phone call on his mobile and never came back. I'm not a member and my gf is moving to PPO as soon as she can.

To top it off, I received a $353 parking ticket because there were only 4 spots near the ER, there was nowhere to park within a reasonable distance. So, I parked next to the handicapped spot. Seems there should be laws about having adequate parking near emergency room entrances.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.