2-1-1

Since 1996, United Way for Greater Austin has helped residents navigate the complex system of health and human services in Central Texas by maintaining our Navigation Center. The service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve.

Anyone can contact the Navigation Center by simply calling the free 2-1-1 hotline. Call specialists carefully listen to each individual’s situation, then access information about the appropriate services for that individual using the 2-1-1 Texas database. Our compassionate team helps directly find callers the best navigation pathway for healthcare support, and coordinated access with several area clinic networks, including El Buen Samaritano Episcopal Mission and Bluebonnet Trails Community Services. Our specialists can even make appointments for callers for the Medical Access Program (MAP), Medicaid and the Children’s Health Insurance Program (CHIP) through our Central Health partnership.

Need Help?

Call 2-1-1 now, or search the 2-1-1 online database. You can also download the “2-1-1 Texas” app through your iPhone or Android app store to locate services you need near you.

2-1-1 is…

Free and confidential

Available 24/7

Accessible by TTY/TDD

Multilingual; 230 languages available

Accessible from cell phones

2-1-1 call specialists are…

Skilled, certified professionals

Culturally sensitive advocates

Compassionate problem solvers

2-1-1 provides information about…

Housing

Clothing

Health Care

Child Care

Education

Employment

Counseling

Government Resources

Volunteer Opportunities

Disaster Information

Our Navigation Center also serves as the point of contact for a growing number of community-wide initiatives, including:

Community Tax Centers: Providing free income tax preparation for low-income individuals and families.

Summer Food Programs: Serving lunch to children in need during the summer months.

Disaster Relief: Providing callers with information about evacuations, sheltering, donations, government assistance and other resources in times of disaster.

Back-to-School Immunizations Programs: Offering access to childhood immunization for students returning to school.

Enroll ATX: 2-1-1 serves as the community access point in a public information campaign for Health Insurance Marketplace local resources.

Go Before You Show: 2-1-1 is the point of access for the March of Dimes public education effort that aims to connect women to prenatal care.

It’s Time Texas: Provides the Living Healthier Coach Hotline to proactively recruit and support positive diet and physical activity choices for participants across our community.

UWATX produces an annual Community Needs and Trends report (CNT) compiled of caller data and feedback. The report illustrates the real demands for health and human services in our region, and supports future planning for Texas legislators, city planners and community stakeholders, who are better equipped to meet the needs of the community.

Ready to change lives?

Every day in Austin, we’re working to ensure each child has access to high-quality education, every family has the tools they need to be financially stable, and health and human services are readily available for all.