Return Policy

We appreciate your business. For over 40 years we have worked hard to inspire our customers to make their homes in the ideal place to live. We know is in the privacy of the home where the most important things in life are built.

Cancelation Policy

Our merchandise has been carefully constructed. However, if you change your mind you can cancel your order just before shipping, for a full refund of the merchandise cost using the same payment method.

Return Policy

If for any reason you are not completely satisfied with your purchase you may return within 7 days of receiving the order for a full refund of the merchandise cost using the same payment method (except otherwise expressed on item description).

Before you send your merchandise you must notify our customer service department at customerservice@casafebus.com to beging with the return request process in your account.

The merchandise must be received in good condition, with tags and original packaging. The customer will pay the shipping and processing fees related to the return. We do not refund for shipping and handling charges.

If you received wrong, broken or defective merchandise you should reported it within 48 hours of receiving the order, through our return process: Notify our customer service department to begin with the return request process in your account. If you want you may return within 7 days of receiving the order (except otherwise expressed on item description).

Is very important to follow the return process explained above, because returns received without authorization will not be processed. In the same way, returns are processed upon receipt of the returned merchandise and the claim has been reviewed.

We cannot accept returns on seasonal, final-sale merchandise or items that have been purchased as an exchange; we do not give price adjustments on previously purchased items.