Here's what you need to know about our delivery service

Placing an order for Delivery

We deliver Monday, Wednesday and Friday, excluding all Public Holidays

All orders are sent from our Wellington City store. Please allow until 5pm on the delivery day for your order to arrive.

All orders are sent from our Wellington City store

Non-perishable items can be sent nationwide and take between 2-4 business days for delivery.

Orders must be placed by 6am on the day of delivery

You need to place your order by 6am of the day of delivery. Orders placed after 6am on a delivery day will be processed and sent out on the next delivery day. You can cancel your order up until 9pm, the night before the delivery day. To do so email deliveries@commonsenseorganics.co.nz

This is NOT a refrigerated service

Customers outside of Wellington City, Porirua, Hutt and Wainuiamata should not order chilled or frozen items or those with a short shelf life (e.g. bread).

If no-one is home we leave delivery boxes by the front door

If you’d like your delivery left elsewhere, or you have particular information about delivering to your location, just state this in the Delivery Instructions box on the Check Out page.

You should receive two emails from us

The first email confirms we have received your order, and whether you have been approved for pre-authorization by your bank. The second email is sent on the morning your order is picked to confirm it has been processed.

Availability

Product availability changes seasonally.

Due to the organic nature of our stock fresh produce may be out of season and imported goods may be unavailable. Please choose ‘substitute’ or ‘do not substitute’ on the Check Out page if you’d like us to substitute items with similar types of products.

Sustainability

Our business is certified Carbon-Positive.

All orders in Wellington are delivered by our own van, and are carbon-neutral as we offset all our emissions in a scheme certified by Ekos. Orders are packed in recycled cardboard boxes with newsprint wrapping where necessary. We encourage customers in Wellington City to leave the cardboard box out when their next delivery is due so we can collect and re-use it.

Recycled Packaging

Orders are packed in recycled cardboard boxes with newsprint wrapping where necessary. We encourage customers in Wellington City to leave the cardboard box out when the next delivery is due so we can collect and re-use it.

Something wrong?

Sometimes damage can occur in transit. If you’re not satisfied with the condition of the goods you have received please contact the deliveries team (04 384 3314) Monday to Friday 8am to 3pm, or deliveries@commonsenseorganics.co.nz, to arrange a refund or replacement.

Let us know if your delivery has not arrived by 5pm on your expected day of delivery.

We can call the courier and track your delivery progress. Commonsense will not be liable for a delay in delivery that is due to causes beyond our control.

Delivery Charges

Payment is by credit or debit card only.

Your card details are safely encrypted and we will not keep details of your card number.

When you place the order online, there is a pre-authorization put on your card. This is not a charge. Payments will only be processed after your order has been picked on the morning of delivery, so you will only be charged for what you receive.

All orders have a delivery charge, the cost depends on where you live.