Brandwidth Privacy Policy

We are committed to protecting the privacy of our clients. We want to provide a safe and secure service where we deal with your personal information. This means information that identifies you personally such as your name, photo or contact details or data that can be linked with such information in order to identify you.

What personal information do we collect about you?

Information you give us

You may provide Brandwidth with your information by filling out the contact form on our website or by contacting us by email, phone or otherwise.

The information you provide may include, your name, email address and phone number.

Information we collect automatically

The Brandwidth website uses server logs which record your interactions in terms of the webpages you visit by reference to your computer’s internet protocol address at the time. This information may be used to analyse any site performance issues and site usage.

This information is not used to identify users on an individual level unless we believe they may be involved in unlawful, malicious or offensive conduct.

Information we receive from third parties

Brandwidth do not use third parties to collect user data

How do we use your personal information?

To provide a requested service or carry out a contract with you.

Where you have provided your personal data and requested to be contacted by Brandwidth, such as the contact us form.

Where we have your consent

When you provide Brandwidth with your personal details to contact you with information about Brandwidth’s products and services products. You may withdraw your consent, opt out or change how you are communicated to at anytime.

Where we have a legitimate interest

Limited details may be retained in instances where you have received a response from Brandwidth such as a result of a contact request.

Where we have a legal obligation

This may be a direct appropriate relationship, such as a supplier / client relationship.

We retain customer and prospect data for a period of 2 years following last contact.

Who do we share your personal information with?

We share your personal information with trusted third parties where we have retained them to provide services that you or our clients have requested, such as Email Service Providers. These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.

Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.

What happens if you do not provide us with the information we request or ask that we stop processing your information?

If you do not provide the personal information necessary, or withdraw your consent for the processing of your personal information, where this information is necessary for us to provide services to you, we will not be able to provide these services to you.

Do we make automated decisions concerning you?

No, we do not carry out automated decision making.

Do we use Cookies to collect personal data on you?

To provide better service to you on our websites, we use cookies to collect your personal data when you browse. See our cookie policy here for more details.

Do we transfer your personal information outside the EEA?

No, we do not transfer personal information out of the EEA.

What are your rights?

By law, you have a number of rights when it comes to your personal information. Further information and advice about your rights can be obtained from the data protection regulator in your country.

Rights

What does this mean?

1. The right to object to processing

You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

2. The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.

3. The right of access

You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy).
This is so you’re aware and can check that we’re using your information in accordance with data protection law.

4. The right to rectification

You are entitled to have your information corrected if it’s inaccurate or incomplete.

5. The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

6. The right to restrict processing

You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

7. The right to data portability

You have rights to obtain and reuse your personal information for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

8. The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your personal information with your national data protection regulator.

9. The right to withdraw consent

If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal information for marketing purposes.

We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:

baseless or excessive/repeated requests, or

further copies of the same information.

Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.

How will we contact you?

We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.