I am getting the error ‘OTP not created’ when I initiate the GO-LIVE process.

This could be either because you have not activated your business manager and/or business operator roles within your paybill organization on the M-PESA Portal, or because there you have not activated the SMS notification as the preferred channel for notification the roles above within the paybill organization.

Kindly log into the M-PESA portal, then activate the roles and ensure you have enable the MSISDNs for those roles for to receive SMS notifications.