topic Re: Iphone Data Usage Issue in Applehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/400751#M48061
<BLOCKQUOTE><HR /><LI-USER uid="1846324"></LI-USER> wrote:<BR />2x this billing cycle received data top up text. My data doesn't seem to be resetting causing me to go overage. Getting super frustrated it's happened 6x in last 6 months mainly use wifi and turn off data when out.<HR /></BLOCKQUOTE>
<P><LI-USER uid="1846324"></LI-USER>&nbsp;Turn off WiFi assist in the bottom of the settings -&gt; cellular menu, sometimes even if you are using WiFi the phone will use the mobile data if the WiFi is weak.&nbsp;</P>
<P>&nbsp;</P>
<P>Also turn off background app refresh on certain apps, and set apps to only update over WiFi. Background app refresh allows apps to use data in the background when you aren't even using them. I turn it off for all apps, except WhatsApp because WhatsApp needs to use data in the background to receive messages.</P>
<P>&nbsp;</P>Tue, 08 Aug 2017 00:33:41 GMTgp-se2017-08-08T00:33:41ZIphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/23988#M869
<P>Hey everyone,</P>
<P>&nbsp;</P>
<P>This morning I received a text message from Rogers saying I have reached 100% of my data usage allowance. &nbsp;I have a 500mb plan. &nbsp;I chose this plan because I cannot afford anything more than that (nor that I want to pay more than that) AND because I know I am always around a Wifi hotspot so it would be dumb to pay for more data when I use wifi the majority of the time.</P>
<P>&nbsp;</P>
<P>NOW, since I have a 500mb plan, today it says as of about 10 minutes ago that I am at 532.50mb. &nbsp;I have a problem with this because since I have been with Rogers for the last year, I have never even come close to reaching my limit (because I use wifi A LOT). The only time I use 3G is when I am on break at work, which definitely WOULD NOT max out my usage.</P>
<P>&nbsp;</P>
<P>I called Rogers, and the lady on the phone said she could not do anything because my billing cycle had just started on the 18th of February and she could not see anything on my account until my next bill came through. I find this hard to believe, because why I am receiving text messages when my billing cycle has just restarted??</P>
<P>&nbsp;</P>
<P>Anyways, she said she would do a call back March 4th because then my bill will have shown up and she can see my account. After I got off the phone with her, I have turned off my cellular data to avoid having more charges.</P>
<P>&nbsp;</P>
<P>Does anyone know why this is happening? I usually don't even come close to using half of my data usage because I use wifi so much. What also puzzles me is that is had maxed out 3ish days after my billing cycle has restarted...</P>
<P>&nbsp;</P>
<P>Is there anything I can do in the meantime? Restore my phone, etc etc..??&nbsp;</P>
<P>&nbsp;</P>
<P>I REFUSE to pay any overage charges as this is clearly something that I havnet done, and is their problem. I came to Rogers a year ago from Telus because Telus was charging me for things I didnt use on my phone and I did file a claim with the CCTS and Telus had to pay my cancellation charges. So far I have been really happy with Rogers, and this is the first time I have had a problem and received a notification text about going over my data limit. I would hate to have to file another claim with the CCTS as I do not have tolerance for these large corporations and the random charges they give out and their fees.</P>
<P>&nbsp;</P>
<P>I have an Iphone 3GS if that makes a difference. and ALSO this incident happens to coincide wtih my credit limit being removed... could their be a link??</P>
<P>&nbsp;</P>
<P>Sorry for blabbing! Any help would be greatly appreciated! Thank you!</P>
<P>Michelle</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>***edited labels***</P>Mon, 30 Mar 2015 21:23:21 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/23988#M869michelley272015-03-30T21:23:21ZRe : Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/24238#M874
<P>Hi michelley27 and welcome to the forums!</P>
<P>&nbsp;</P>
<P>This sounds more like an error on our end or that the data used did not reset starting the new billing cycle. Keep in mind there are many instances where you may have some 3rd party push apps that continually update information (which would use data). </P>
<P>&nbsp;</P>
<P>500 megs in 3 days sounds a little excessive unless you were constantly streaming on 3G or tethering. I recommend speaking with our customer service at 1866-931-3282 so they can look into this and get it resolved.</P>Wed, 23 Feb 2011 21:30:55 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/24238#M874RogersJean2011-02-23T21:30:55ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/25980#M935
<P>Hi</P><P>&nbsp;</P><P>This just happened to me as well. In 4 days i apparently used 500MB. When I hit 80% of Maximum,&nbsp;&nbsp;I called Rogers Tech Support. I then apparently used 100MB today to get a single movie title via Poynt.&nbsp;&nbsp;My turnover date is Mar 2nd. I have been on the phone with Rogers Tech Support and Customer Service to no avail. The Cellular Data is now turned off. I'm curious to see how much the data plan will show tomorrow and the rest of the month. I plan on calling them daily. I have had the iphone since Jan 2010 and never exceeded my limit. Something is screwy somewhere. Apparently i used 38 mb while i was asleep with wireless available at home. I am going to try Tech Support again tomorrow for detailed billing info.</P>Wed, 09 Mar 2011 00:12:44 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/25980#M935Mamberg2011-03-09T00:12:44ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/26722#M1012
<P>My husband has currently had the same thing happen to him. &nbsp;It said he was close to his maximum so he turned off everything in his phone. &nbsp;He even went on line and looked up ways to minimize usage and did everything he read. &nbsp;While his phone was off and he was at work, he went over his data. &nbsp;When he talked to a Rogers customer service rep, she immediately erased all charges and gave him unlimited usage so he could find out where this excessive usage is coming from and to determine what he uses on a regular basis. &nbsp;He has had his phone for quite a long time and never had been close to using his 500 mb. &nbsp;I think it is a glitch with Rogers, but in our experience, Rogers has been very helpful in dealing with this error. &nbsp;Try calling them again. &nbsp;I hope this helps.</P>Sat, 12 Mar 2011 00:42:25 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/26722#M1012m_p2011-03-12T00:42:25ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/30134#M1151
<P>This exact same thing is happening with my blackberry right now.&nbsp; I have not downloaded any new apps and am using my phone as usual.&nbsp; According to Rogers I've used 300mb of data in the last 48 hours.&nbsp; 209 of those mb showed up 24 hours after I'd turned my off completely.&nbsp; Customer Service told me they can't do anything until the billing cycle is over.&nbsp; BB tech support told me that everything lokos normal on thier end.&nbsp; I refuse to pay any overage charges - I've never in my 3 years with a blackberry ever used more than 200mb in a month.&nbsp; What the **** is going on with this network?</P>Thu, 07 Apr 2011 17:27:12 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/30134#M1151br2011-04-07T17:27:12ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/33492#M1235
Thu, 19 May 2011 18:00:44 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/33492#M1235DLB2011-05-19T18:00:44ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/33510#M1239
DLB you will need to turn on compatibility mode on your browser is you are using IE9Fri, 20 May 2011 00:28:57 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/33510#M1239Chris2011-05-20T00:28:57ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/33552#M1240
<P>Sorry...</P><P>&nbsp;</P><P>I am experiencing the same issue, recieved a txt mesage stating I am at 100 % of my 500mb 6days into the cycle. Checked using the MyAccount app and it states I am over by 113 mb, total of 613mb. Called rogers twice, reps could not help, same response, can not help until your billing cycle is over. So 6 days into the cycle I am at 613mb, I turn off the cellular data network, turn off 3G. Reset my data statistics on my phone, installed DataMan App(using wireless home network)&nbsp;to monitor data usage. Turn the phone off overnight. Check MyAccount again today and another 8mb of data. WTF!&nbsp; Dataman app shows 0mb usage on&nbsp; cellular????</P><P>&nbsp;</P><P>I am only using wireless at home now. I am at a loss here.???? Will continue to monitor the data usage over the weekend and call Rogers. May have to take out a complaint with CCTS. and as I understand it they will then send the complaint to the OOP(Office of the President).</P><P>&nbsp;</P><P>I am really ticked! I came to rogers from Bell to bundle my services, looks like I should have bundled the other way.</P>Fri, 20 May 2011 19:27:02 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/33552#M1240DLB2011-05-20T19:27:02ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/35710#M1311
<P>I thought other people would have a similar issue but I had no idea I had it the worst.</P><P>On May 2 at 6:00 in the morning I received a text message saying that I had reached 100% of my data. I though that was odd as I was only a few days into a new billing cycle.</P><P>&nbsp;</P><P>Once I checked it online it showed that on April 30 I had used 14GB early in the morning. I called Rogers and they said there is nothing they can do until the bill is processed. I though this was ok, once the bill is processed they can see exactly how the data was used and how ridiculous it is that someone who uses around 300 MB a month would suddenly use 14 GB in one day.</P><P>&nbsp;</P><P>Now, it's a week since I called after my bill was processed. They are currently "investigating" the usage but the notes indicate that they believe it's legitimate. I'm stuck here with over $500 sitting on my credit card from my Rogers Bill and it doesn't look like they will be doing anything about it.</P>Wed, 29 Jun 2011 05:08:44 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/35710#M1311wasd2011-06-29T05:08:44ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36288#M1323
I have received the same message. Called tech support, data usage occurring at 4:30 am. Rogers no help, they speculate it could be apps updating ... 9mb at a time ..sure. just added Dataman app to see what it tracks.Fri, 08 Jul 2011 02:23:27 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36288#M1323bonespur2011-07-08T02:23:27ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36308#M1324
well ive got the same thing, kinda. Got the text, thought it was weird as ive never gone over my limit (1gb) usually i end up around 700 MB<BR /><BR />i checked the my rogers app, shows im at 530(500 and something idk the exact) so i checked online in the myrogers, same thing.<BR /><BR />im a new rogers customer, if they keep this up im going to switch to MTS. not happy at all.Fri, 08 Jul 2011 14:26:15 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36308#M1324JarrRat2011-07-08T14:26:15ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36314#M1325
<P>also ill add in that i do have a 3rd party Data management app that tracks all my data, wifi, 3G, edge, upload/download, and its on par with what the myRogers says.</P><P>&nbsp;</P><P>if that helps. Ive had to turn off my data as i dont wanna be charged extra</P>Fri, 08 Jul 2011 15:35:10 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36314#M1325JarrRat2011-07-08T15:35:10ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36726#M1338
<P>Same Issues!</P><P>Billing cycle started from me on July 3rd and as of now I have apparently used 80% of my 1GB. It makes no sense! I am on WIFI at work and at home with strong connections. I am going away next week and know I will need my data. I don't want to go over and don't want to pay. This is royally messed up.</P><P>Called Rogers and they said it could be apps running, but when I checked, all the apps that were 'open' were my camera and setttings and e-mail and other apps that don't even use data. I don't get that much e-mail for it to be using nearly 1 GB of data in 13 days. WTF is going on?</P><P>I have seen so many threads of people with the EXACT same issue.</P><P>They said I could wait till my bill comes out, but i don't want to risk going over my limit, and not getting extra charges taken off.</P><P>&nbsp;</P><P>If anyone from Rogers reads this... please figure out a **bleep** way to help us BEFORE our billing cycle ends. This is ridiculous and I'm really regretting my decision to stay with Rogers. What the **bleep** was I thinking?</P>Thu, 14 Jul 2011 15:48:58 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36726#M1338kelli2011-07-14T15:48:58ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36734#M1339
I had the same issues with what everyone is having. The last 2 years I was using the Iphone 3G and later upgraded to the Iphone4. With the 3G it seemed as though I was constantly going over my 1G of data, I talked with customer Relations - Service and finally routed to Tech support. ALL told me it was becuase the 3G phone had apps running. Well, I gave every Rep a piece of my mind and said it was not apps running. Even the Tech Reps couldn't understand. Both Techs seperately admitted that I schooled them with the knowledge I have with the Iphone...I Didn't get no where. I did an experiment with my old Iphone 3G. Left it OFF completely for 2 days. It acrued data.<BR />Customer relations allowed me an upgrade and opted for a new phone.<BR />Solution I made was the Iphone4...I hope its not the same Madness!Thu, 14 Jul 2011 17:06:59 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36734#M1339aguevarra2011-07-14T17:06:59ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36798#M1342
I hear ya Kelli. Im regretting going with Rogers over MTS. i guarantee once my contract is up ill be switching. Canadian cell providers are the worst.Fri, 15 Jul 2011 18:28:11 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/36798#M1342JarrRat2011-07-15T18:28:11ZRe : Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/41180#M1426
<P>Hi RogersJean,</P><P>&nbsp;</P><P>The very same thing happened to me this morning as well.&nbsp; Got a wake up message telling me I was over my 500mb data plan by 39.6mb, yet it is ONLY now that I should be on my 2nd day after my billing reset of the 18th.&nbsp; I looked at the Rogers app and it also says I have sent over 1100 text messages.</P><P>&nbsp;</P><P>Reading all the forums out there it looks like it's been happening to people and yet no one is posting any answers.&nbsp;</P><P>&nbsp;</P><P>Any insight would be greatly appreciated.&nbsp;&nbsp; I have heard all these nightmare stores that hit the media about $$$ charges and it scares me that it could happen to me through a glitch.&nbsp; Thanks in advance!</P>Sat, 20 Aug 2011 14:18:53 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/41180#M1426justdafe2011-08-20T14:18:53ZRe : Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/41182#M1427
<P>JUUUST got through to Rogers, spoke with Katherine/Catherine and advised me the Rogers web network was delayed in updating their site and are just behind by a day or two.&nbsp; She was pretty confident that it was likely be because of this, but cannot 100% guarantee that it was the reason.</P><P>&nbsp;</P><P>She documented my account to state that I called and that was that.&nbsp; So for the peeps out there stressing, it could be that the billing cycle didn't reset due to a network update.&nbsp; Check and see if your messaging is off as well (ie. you've sent 1000 txt msgs in a day) cuz THAT would likely be a sign. Doesn't mean don't follow up, give Rogers a call to document your inquiry and concern.</P><P>&nbsp;</P><P>Also don't instantly go nuts on the Rep, they're probably getting stressed out from all the calls they're receiving.&nbsp; You could absolutely make or break someones day with even a bad undertone.&nbsp; You attract more flies with honey than with vinegar (although I don't know why anyone would want to attract flies).&nbsp; If it's a system issue then they'll probably fix it.&nbsp;</P><P>Patience young grasshopper.</P>Sat, 20 Aug 2011 14:42:36 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/41182#M1427justdafe2011-08-20T14:42:36ZRe : Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/50736#M3145
<P>Had the same problem this week.&nbsp; Got a text message on Tuesday @ 9:30am telling me that I'd reached 100% of my data plan allowance.&nbsp; On Thursday @ 9:30am, another text messge telling me that I $50 in data usage over the 500 mb plan.&nbsp; Now get this....&nbsp; TWO hours later, another text msg. telling me that I had now reached $100 over the plan!&nbsp;</P><P>&nbsp;</P><P>I went through the phone crap that everyone else has experienced, and was told to wait until the next bill comes out before they can take another look at my 'issue'.&nbsp; In the meantime, I've turned OFF "Cellular Data" and the iPhone is basically useless except for phoning</P><P>&nbsp;</P><P>I've been with Rogers for over 3 years and have NEVER even come CLOSE to maxing out my data plan.&nbsp; I'm glad I'm not the only one that's had this experience, even though they try to make me feel that way.</P>Sun, 16 Oct 2011 05:42:11 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/50736#M3145BudMeister2011-10-16T05:42:11ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/54514#M3691
<P>The last time I received a text that rogers sent me told me that I reached 80% of my data plan allowance, which is 1GB, then I tried to use it less, then that month I pay no more than a dollar for exceeding limit of data. I knew that I over the limit again this month because I received a massage on the morning of Oct 28th said I reached 100% of my data plan allowance, then I turn cellular data and 3g off,&nbsp;And right before I reply you, I checked how much data I exceeded, it is freaking 257MB. I am pretty mad right now because about one week before I received the text from Rogers this month, I checked my data usage; I only used 300MB something, and 2/3 of the month passed. So I did not concern at all, then it reached 100% so fast!!! And last time I got a warning for reaching 80% first, and I was waiting about that mail, boom, I already exceeded, what the **bleep**?</P>Sat, 29 Oct 2011 03:49:20 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/54514#M3691leo-tian2011-10-29T03:49:20ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/54882#M3743
<P>Same issue...</P><P>I have a 500 mb plan, and now it says I'm over it 48mb..</P><P>I've called customer support and technical support.</P><P>The technical support guy said that just before my call he had discussed this same issue with another customer, and had advised both of us that the text we got (mine saying I reached 80% etc) was 'junk mail' and if I do get charged over to call back to get refunded...</P><P>It's frustrating that no one can tell me what the cause of this is..</P><P>I've been referred to Rogers stores, Support centre online (which I cant get through because they're something wrong with their connection) where I would be able to chat 'live' with a person, and Blackberry support.</P><P>It's $0.03 per MB overage, but this overage seems like a glitch to me as I never use that much data...</P><P>Someone help..</P>Mon, 31 Oct 2011 13:57:15 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/54882#M3743jenjenx22011-10-31T13:57:15ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/55764#M3831
<P>I received my new iphone 4S on October 17th. My Billing cycle ends on the 20th. So I am on a new second billing cycle with my iphone. I have not moved my sim around to another device so that could not be the issue.</P><P>My account states I've used 1.4 Gigs (1433.6 mb) in the current billing cycle so far (From October 21st, 2011 to present). However my iphone statistics say I've only used 1092 mb (148 sent, 944 received) total for the lifespan of my phone(from the 17th til now) The numbers have never been reset, and these 1092 mb also are included in the few days before the current cycle started. I've been bounced around several times (3 times to technical support, along with a few other departments) and no one knows where to point me in the right direction as to find out where the problem is and to get the data correctly charged.</P>Wed, 02 Nov 2011 15:45:48 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/55764#M3831kellie01052011-11-02T15:45:48ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/55868#M3846
<P>Same issue here. My billing cycyle is on the 31th, and the system shows that I have used 460mb in less than 2 days. My iphone 4 says it only sent and received a total of less than 60mb since I acquired my iphone on the Oct 28. This is insane. Is this some kind of scam that Rogers could boost their income by charging us incredibily ridiculous data fee during our 3-year term?</P>Wed, 02 Nov 2011 19:14:17 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/55868#M3846Stoneking2011-11-02T19:14:17ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/56810#M3917
<P>Well, I have made up my mind....</P><P>&nbsp;</P><P>unless I can use Rogers minutes ONLY for calls and text on my new unlocked iphone 4s I will not use Rogers.&nbsp; There should be a way to use only home wifi.</P>Thu, 03 Nov 2011 21:30:46 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/56810#M3917Joybell2011-11-03T21:30:46ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/67993#M4577
<P>Same problem.</P><P>&nbsp;</P><P>I have a 500mb plan and rarely go over 250 each month, but our internet was down for a week last month. By the time I recieved a text saying I was at 80%, I was over my limit. Now I'm at about 575mb.&nbsp;My bill was due January 30, I paid in full on the 28th. New billing period starting February 1st. It's now the 2nd and it still hasn't reset.</P><P>&nbsp;</P><P>Is it worth calling Rogers or going in to the store, or am I better off just waiting?</P>Thu, 02 Feb 2012 16:20:49 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/67993#M4577Robynowitz2012-02-02T16:20:49ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/67997#M4578
This really is a issue with Apple &amp; not Rogers. Its been known since the iPhone 3G days that people would get lets say 500MB &amp; go over before the month ends. iPhone's tend to take more data when using a application or the internet. I would suggest shutting all the applications before you put the phone on stand by. <BR /><BR />@ Robynowitz. You could call Rogers seeing as they do have the info of your bill in their system. The store will not do anything at all. They will tell you to call costumers service. You could wait &amp; see the bill &amp; then call. It's up to you.Thu, 02 Feb 2012 17:03:54 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/67997#M4578Meowmix2012-02-02T17:03:54ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/108864#M8500
<P>Please tell me how your situation was resolved. I am having the same problem with Rogers right now on a new Samsung phone that I had physically turned off the data package for a week, turned it on and used it on the road maybe twice to check my bank account, and as I work from home I use wifi 99.9% of the time. I have over $500 in charges too, which is INSANE. They are accusing me of tethering. But my home internet is 50mbps--and I have a wireless router--why on earth would I ever tether and pay hundreds? It simply did not happen. Yet I am being charged and I want a 100% refund because this is an outrage. So far they are offering 50%.</P>Wed, 19 Sep 2012 04:55:13 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/108864#M8500SpecialKay2012-09-19T04:55:13ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/109462#M8771
Has ANYONE had this issue resolved? I have had the same problem also this last billing cycle (and never before then).Wed, 19 Sep 2012 16:04:47 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/109462#M8771Joe5012012-09-19T16:04:47ZRe: Iphone Data Usage Issue SOLVEDhttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/147102#M17139
<P><STRONG>I have SOLVED my issue with excessive data usage. I have an iPhone 5 iOS 6. Long story short delete your icloud account.</STRONG></P><P>&nbsp;</P><P>I noticed that my “received data” found in: settings--&gt;general--&gt;usage--&gt;cellular Usage was using 1mb every 10 min give or take. I did a lot of research and trial and error to try and figure this out. No luck. I call Rogers and they passed the buck to apple. So I went into an apple store and had a rep look at it. I could recreate the problem so it was clear as day there was an issue. The Apple rep said he had never seen this before… ya right. But he offered to replace the phone, no charge. We then went through setting up the new phone which includes setting up icloud account. After we tested it and the same data usage occurred. The rep then replaces the sim card still same results. The rep was baffled on what it could be. So I suggested that I read online that it could be icloud and so I deleted my icloud account. What do you know it worked no more excessive data usage. Icloud should not use cellular data unless you allow it too, so to me this is obviously icloud/ios6 bug that apple needs to fix. I find it hard to believe I am the first person to bring this up to apple…. Come’on apple….</P><P>&nbsp;</P><P>Hope this helps.</P>Thu, 28 Feb 2013 20:45:47 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/147102#M17139reedmunro2013-02-28T20:45:47ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/147126#M17141
Hmm, interesting, thanks for the info!<BR /><BR />I can understand while some people do want it, be able to share/sync their photos, etc while out and about. <BR /><BR />But should be an option for sync on wifi only or both. <BR /><BR />Sounds like your iCloud was stuck trying to update something continually.Fri, 01 Mar 2013 00:40:20 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/147126#M17141Gdkitty2013-03-01T00:40:20ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/149717#M17244
<P>I am having the same thing happen I have been with Rogers 2 years and never went over I got a new iPhone 4S and this month I went way over I don't download or any of that stuff guess I should call them</P>Sat, 06 Apr 2013 14:19:52 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/149717#M17244terrygibson19592013-04-06T14:19:52ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/157133#M17468
<P>Today we got our Rogers bill and I was shocked to see that two of our lines were over the data limit as we have never had this issue before. &nbsp;I've been doing some research today and reading many of these comments and a familiar story seems to be appearing. &nbsp;Right near or at the end of the billing cycle the 100% data usage warning comes, a phone call is made to Rogers and a standard response of "oh you just started your billing cyle, we'll have to wait another month before we can see what is going on". &nbsp;Wonder if this same pattern will develop this month?? &nbsp;Something is no sitting right with me on this. &nbsp;</P>Thu, 06 Jun 2013 18:13:46 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/157133#M17468dchubak2013-06-06T18:13:46ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/157134#M17469
<P>They shouldnt have to wait a month for the details... but correct they cant right when its billed.<BR /><BR />When your new billing cycle starts, the old month is wiped from regular view.. and everything calculated for your bill.. this usualy takes a few days (3-7).&nbsp; Once that bill is posted, you should be able to see all the old data (on your posted bill).. this goes for rogers as well.</P>
<P>Their view, is from the same system, so they are restricted in the same way. (Yes, the data IS there otherwise.. they just have no way of accessing it)</P>
<P>&nbsp;</P>
<P>If you suspect something.. keep a regular eye on your data daily.&nbsp; Even screen shot the daily usage each day..&nbsp; so you have a record.. Here is 10 days leading up, where you see only 50mb a day go up... and i am under 60% usage.. then on the last day it goes over!"<BR />You have more proof&nbsp;to then to go after them with.</P>
<P>&nbsp;</P>
<P>I wish the usage on the cellular, was more like the INTERNET one.. were you could break it down by day, view past, etc.</P>Thu, 06 Jun 2013 18:57:54 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/157134#M17469Gdkitty2013-06-06T18:57:54ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161173#M17820
Hi Everyone,<BR /><BR />I have 2 iPhone 5's on my plan. My daughter's iPhone 5 is 6 mons old and she had not exceeded her data allow acne until mid June 2013 at which point she exceeded her data usage within 14 days of the billing cycle and ended up using 6.5 GBs data (her limit is 3 GB). By the time I got my Rogers bill notice it was 10 days into July and when I checked her usage online she was already over 3GB. Just got my July bill and she used 3 GB in 3 days! When I contacted Rogers the service agent indicted there have been more than one call from iPhone 5 users whose data usage has suddenly one thru the roof. I was told it may be a bug in the latest Apple O/S patch. Rogers is trying to be helpful but have not waived the hundreds of dollars in overage charges incurred in the last 6 weeks. My daughter has had to turn off data on her iPhone 5 which makes it pretty much useless as a "smart phone". I am ready to cancel my contract and pay out the phone as the penalty pales in comparison to how quickly he monthly overage charges are adding up. Feel caught between Apple and Rogers. Apple has not admitted a problem as per all the posts I have read and the wireless carriers are profiting from the issue. I have installed software on both my daughter's and my iPhones to identify what is consuming he huge amounts of data.<BR /><BR />Has anyone else seen a huge spies in data usage despite no new apps or change in how you use your iPhone 5?Wed, 07 Aug 2013 03:21:17 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161173#M17820CuriousCat2013-08-07T03:21:17ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161209#M17821
<P>My iphone 5s (2 of them, mine and my wifes) have been fine.&nbsp; Prior to our 5s, we were on 4's with a 500mb plan so were used to using low usage... we are now on a 2g plan... and our usage is still usualy with a 500mb odd range monthly.. have had the 5 for 3 months now, and havent noticed any spike, etc...</P>
<P>&nbsp;</P>
<P>So if it is a apple bug, it may be to specific apps only.</P>
<P>&nbsp;</P>
<P>Unforunately, canceling the contract, and going to another carrier, if its still an OS issue.. it will continue ongoing, and the other carrier will do the same thing in charging the overages.</P>
<P>&nbsp;</P>
<P>Bit of troubleshooting.. <BR />I am assuming you have done a full power off at minimum on the phone?</P>
<P>As well, it would be worth doing a system restore.&nbsp; If there is a bug/bad program, doing a restore should bring it back to defaults.&nbsp; She will just need to re-install everything again (as long as you use the same apple ID, everything paid for, would be free to download again)</P>Wed, 07 Aug 2013 18:12:16 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161209#M17821Gdkitty2013-08-07T18:12:16ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161419#M17831
<P>Exact same problem here, I have the IPhone 5 and my daughter has the IPhone 4s and we had 2GB with our plan and we were never even close to being over 1GB and now all of a sudden I think it was 11 days into our billing cycle and we are way over the 2GB already. And we didnt even get a text from Rogers telling us that we've gone over. I called about it and the guy I spoke to said because your using an IPhone everything you do uses Data so there's nothing else we can do unless you get a Plan with more Data.</P><P>Also very very disappointed with the New Plans. They were suppose to be coming out with some new Student Plans and Family Plans on the 8th and all the new plans are absolute garbage, they have dropped their GB way down and jacked the prices up.</P><P>Think it's time to switch to a different carrier.</P>Fri, 09 Aug 2013 15:39:00 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161419#M17831ravan442013-08-09T15:39:00ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161423#M17832
<P>"<SPAN>because your using an IPhone everything you do uses Data so there's nothing else we can do unless you get a Plan with more Data." &lt;- I HATE this response there is something they can do, they can find out what is using all the data all of a sudden. They can stop data once you hit your limit, they can txt you you are using more than normal.</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P><SPAN>I mean if the credit card companies can detect anomalies and stop a weird transaction in it's place why can't a service provider? They know how much you normally use and what your regular patterns are. They know if you started using youtube or netflix non stop.</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P><SPAN>Maybe your phones aren't connecting to your wifi at home and you aren't noticing and that is why your data usage is crazy...</SPAN></P>Fri, 09 Aug 2013 16:01:59 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/161423#M17832Chris2013-08-09T16:01:59ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/167375#M18199
<P>I've followed this thread for a few days now because I have been having an usage issue. My daughter has an Iphone4 and I just got my son the 5 and switched over to a family plan. Turns out my daughter had a overusage of 9GB which was gonna cost me BIG, so that was waived if I signed on to the family plan. My understanding was that if they used the wifi at home there would be no cost cause it's on our internet. The helpful person at Rogers explained to me that I needed to go to settings/general/cellular and switch that off. My kids were using wifi but if cellular is on, that usage will be charged as data, hence the ridiculous data usage and fees. I don't want to sound like an idiot, this seems so simple,&nbsp;but I wish this was explained to me and I told my kids &lt;ahem&gt; "read the manual!"</P><P>I'm not sure if this is the same issue as stated&nbsp;in previous posts,&nbsp;but usage was thru the roof. I have told them keep cellular off and if they need (pppffftt "need") turn it on then off after they're done. If&nbsp;I had known&nbsp;I could have saved a lot in usage, but lesson&nbsp;learned.&nbsp;I have not seen this explained elsewhere so I hope&nbsp;this is a&nbsp;solution for others. When I bought these phones this was not mentioned to me and I do not have an Iphone.&nbsp;</P><P>Also, my son has mentioned if the wifi is lost the phone will automatically switch to LTE(cellular?) so if our internet is switched off or intermittent and cellular is on it will connect and data usage will be charged, just a head's up.</P><P>Hope this helps, I won't know the outcome until I get my next bill. Wish I had an Iphone....</P>Wed, 18 Sep 2013 04:10:04 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/167375#M18199bpinder60552013-09-18T04:10:04ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/167407#M18208
" My understanding was that if they used the wifi at home there would be no cost cause it's on our internet. The helpful person at Rogers explained to me that I needed to go to settings/general/cellular and switch that off. My kids were using wifi but if cellular is on, that usage will be charged as data, hence the ridiculous data usage and fees."<BR /><BR />You have been given some miss information here. If you are on wifi no matter what settings the phone has set you will no incur data charges. You do not have to turn off cellular data.<BR /><BR />"Also, my son has mentioned if the wifi is lost the phone will automatically switch to LTE(cellular?) so if our internet is switched off or intermittent and cellular is on it will connect and data usage will be charged, just a head's up."<BR /><BR />Your son is right, if the phone cannot get on wifi it will fall back to the cellular (LTE/3g/Edge) networks and continue to use data. This is to make a seamless experience when leaving and entering wifi zones.<BR /><BR />You should do some work on your home wifi network and make sure you have strong signal throughout the house. As long as the phones can connect to the wifi network they will not use cellular data. Even if your internet connection goes down they will remain on wifi (just the internet stuff won't work) which should be the cue to go fix the internet.<BR /><BR />Sounds like your daughter uses her phone somewhere in the house that has poor or no wifi signal and so it is using Rogers data network instead.Wed, 18 Sep 2013 13:14:01 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/167407#M18208Chris2013-09-18T13:14:01ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/167415#M18217
<P>Chris is correct on this.&nbsp; <BR /><BR />I get that in one bathroom in my house.. can sometimes be 2 bars.. but often can fail back to 3g/LTE.. as there is like 6 sets of copper pipes below the bathroom.. an I beam above and below the entryway, etc... alot of interfearance.</P>
<P>&nbsp;</P>
<P>One other thing to note as well.&nbsp; I know i have seen it ocassionaly on the iphone.. possibly can happen on other phones.<BR />Sometimes, some apps, dont like 'letting go' of the connection they were originaly opened on.&nbsp; So if something was opened on a cellular connection, even though you went into a wifi zone... it doesnt 100% switch over.<BR /><BR />Sometimes the best practice, is to 100% kill apps when done with them, so when you open, will grab the current zone you are in.</P>Wed, 18 Sep 2013 13:46:24 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/167415#M18217Gdkitty2013-09-18T13:46:24ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/168569#M18559
Thanks for your response, I will take this info and get a handle on this. Thanks!Sat, 21 Sep 2013 02:30:18 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/168569#M18559bpinder60552013-09-21T02:30:18ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227404#M23101
<P>Hi everyone,</P><P>&nbsp;</P><P>How exactly to we set up automatic emails/txts concerning how much data we've used?</P>Sat, 12 Jul 2014 15:07:23 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227404#M23101frenchman122014-07-12T15:07:23ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227512#M23103
You can't. <BR /><BR />But you can download the myrogers account app where you can check your usage at any timeSun, 13 Jul 2014 19:50:52 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227512#M23103Gdkitty2014-07-13T19:50:52ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227516#M23104
Hello frenchman12<BR /><BR /><BR />Unfortunately Rogers nor other carriers offer this service atm. Maybe in the future they will but not right now. <BR /><BR />Like Gdkitty said.. You can download the My Rogers app and have that app to view the usage you do. You can also download some apps which show you how much data you have used and in ur setting IOS shows how much data each app uses. That's helpful as well.Sun, 13 Jul 2014 20:00:09 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227516#M23104Meowmix2014-07-13T20:00:09ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227518#M23105
<P>hi if i turn off all data on my phone would i still recive data charges ?</P>Sun, 13 Jul 2014 20:20:56 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227518#M23105hottiecindy2014-07-13T20:20:56ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227520#M23106
Hello hottiecindy<BR /><BR /><BR />No you will not but this means nothing on the phone that uses data will work unless you use WiFi. Disable data and make sure it's off when you don't want to use it. If u turn on WiFi, you will be fine.Sun, 13 Jul 2014 20:23:59 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/227520#M23106Meowmix2014-07-13T20:23:59ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/289113#M38953
<P>Second month in a row my daughters new iphone (activated in Dec 2014) has overages, despite following the instructions on Rogers website to limit cellular data, and to use wifi only.&nbsp; She never came close doing the same things on her Samsung Galaxy 3.</P><P>&nbsp;</P><P>Yes, when I called the supervisor wiped the charges (however initial customer rep was very unhelpful).&nbsp; However, you can't tell me there isn't a way that Rogers can't cap data usuage on request.&nbsp; It's teens using these phones and parents paying the bill.&nbsp; There would be a simple fix but Rogers is&nbsp;raking in too much money on these overages to care.&nbsp; I think the CRTC needs to look into this scam.&nbsp; Anyone else still experiencing these excess overage charges even after completing their insturctions on prevention?</P>Thu, 26 Feb 2015 19:41:21 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/289113#M38953lesleyp_20032015-02-26T19:41:21ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290537#M39105
<P>I share a 3 GB plan with my daughter. She keeps going way over on the data. Can I turn off just her data(so she can just use wifi and send texts and emails?)&nbsp; when I get a warning from Rogers? Then I would turn hers back on at the beginning of the next billing cycle</P>Mon, 09 Mar 2015 14:50:16 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290537#M39105dmmorrow2015-03-09T14:50:16ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290539#M39106
<P>There are usually settings within the phone to shut off data, but I don't think there's anything that can be done at the carrier level...</P>Mon, 09 Mar 2015 14:50:29 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290539#M39106Lurker2015-03-09T14:50:29ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290540#M39107
<P>Hello dmmorrow<BR /><BR />You can shut off the data using the settings in the phone built in. This will just shut off data usage so no apps or the internet won't be able to be accessed unless you are on WiFi. <BR /><BR />From what i know there is no way Rogers can shut data off unless u suspend ur whole account..</P>Mon, 09 Mar 2015 14:50:45 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290540#M39107Meowmix2015-03-09T14:50:45ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290546#M39108
<P>Clearly, if the parents are paying for the data, the daughter isn't going to turn it off on her phone. Perhaps Rogers should have a family plan where the primary owner can control their children's data use from their own phone.</P>Mon, 09 Mar 2015 14:50:58 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290546#M39108OLDYELLR2015-03-09T14:50:58ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290549#M39109
<P>Hi <LI-USER uid="349297"></LI-USER> thanks for your inquiry.</P>
<P>&nbsp;</P>
<P>As a parent I can understand the need to have control over data use on shared plans. I know it all too well&nbsp;<img id="smileyfrustrated" class="emoticon emoticon-smileyfrustrated" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-frustrated.gif" alt="Smiley Frustrated" title="Smiley Frustrated" /> .</P>
<P>&nbsp;</P>
<P>What <LI-USER uid="519200"></LI-USER> &amp; <LI-USER uid="61056"></LI-USER> stated is definitely an option. Another option is to have an agent put a Data block on the specified line. This would remain on the line until you would like it removed. So if you happen to only want it for a specific duration of time. You would have to either ask the agent to expire it on the specified date or call back in to remove it on the date needed.</P>
<P>&nbsp;</P>
<P>Hope this helps!</P>Fri, 13 Mar 2015 17:34:34 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290549#M39109RogersMichaelB2015-03-13T17:34:34ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290572#M39110
<P>Thank you for the answers. Yes I have already asked my daughter to turn off her data and she does at times but not enough to not go over the 3 GB. She has also turned off various things that use data.</P>
<P>&nbsp;</P>
<P>If I phone ROgers and ask a clerk to turn off the data for a period of time and turn it back on, do they charge for this? Thanks</P>Mon, 09 Mar 2015 14:51:29 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290572#M39110dmmorrow2015-03-09T14:51:29ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290591#M39111
<P>I dont think so..<BR /><BR />You wouldnt want to be calling in for ON / Off like many times a week though... it would be "ok your at your limit, your cut off till the end of the billing cycle"<BR /><BR />Really though?&nbsp; <BR />(this comming from a parrent.. of a child who doesnt have a cellphone, but I WORK in the technology field, and will be very hard on my child when they do get one).<BR />They need to be made aware of WHAT uses data and what doesnt.. and what uses how much.</P>
<P>They need to know what they can / should use while out and about.. and what not to (or what to use less).</P>
<P><BR />I can spend a weekend away at the cottage.. use my phone for a fair bit of browsing facebook, some image/text message boards, etc.. and i maybe use 200+mb.<BR />VIDEO.. is the big killer.&nbsp; Watching Netflix... youtube, etc... especially that so much content is in HD.. it can use up to 1gb / hour even sometimes.<BR />Try and stress to them, not to watch video unless necessary, etc.</P>
<P><BR />If you have wifi at home.. make sure that the phone is on that while she is at home... that it uses your INTERNET data instead of cellular.</P>Mon, 09 Mar 2015 14:51:40 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290591#M39111Gdkitty2015-03-09T14:51:40ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290621#M39112
<P>Hi <LI-USER uid="349297"></LI-USER> you are welcome&nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /> .</P>
<P>&nbsp;</P>
<P>Also to answer your question, there is no cost to apply a data block to a line.</P>Fri, 13 Mar 2015 17:34:54 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/290621#M39112RogersMichaelB2015-03-13T17:34:54ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/291120#M39159
<P>I'm having the same inexplicable data usage, and after talking to my Rogers rep it is still unexplained. &nbsp;After having the same level of data for years (1 GB shared with my wife and I), suddenly I got a message saying 75% of my data was used up in three days. &nbsp;They are claiming that my wife's phone suddenly used up 600MB of data in three days, all of which was after midnight (when she was asleep), and when her phone was connected to wi-fi. &nbsp;</P>
<P>&nbsp;</P>
<P>The Rogers rep claims there is no way that this could be an error and send me the Rogers form email suggesting turning off push mail, etc.&nbsp; Clearly there has to be some kind of technical issue on their end. &nbsp;To their credit, the Rogers rep did put a 30-day unlimited plan on our account so we wouldn't go over, but that doesn't get to the root or help us keep that from happening again.</P>
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<P>Did anyone else who had technical problems (as opposed to teens going over their limits problems) actually get a solution?</P>Fri, 13 Mar 2015 19:29:25 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/291120#M39159happymutant2015-03-13T19:29:25ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/291152#M39162
<P>Hello Happymutant</P><P>&nbsp;</P><P>I would check what version of IOS that your wife's phone is using. It could also be related to her cellular settings, a minor update could have modified the settings, causing it to now consume much more data. Also, the data usage issue isn't localized to just Rogers. The excessive data usage is as wide spread as the Iphone it's self. Every service provider that I know of has clients who's Iphones all have the same or similar issues. Leads me to believe it's majorly an Apple issue, although not completely letting service providers off the hook since if that is they case, they are selling a defective but highly popular product. Not really surprising that no one has seriously looked into it though. Both sides profit from it. People keep buying their phones, so service providers keep selling them regardless as to if there could be an issue.</P><P>&nbsp;</P><P>I know a possible&nbsp;issue related to the IOS 8 and IOS 8.0.2 could be the new options that are availible in ICloud. The following is some information and good tips I pulled from the "Iphone in Canada" website.</P><P>&nbsp;</P><P>"Under <STRONG>Settings &gt; iCloud &gt; Documents &amp; Data</STRONG>, toggle off ‘<STRONG>Use Cellular Data</STRONG>’ and any other apps you don’t want to use data.</P><P>&nbsp;</P><P>I would highly suggest toggling off WhatsApp before launching it on a newly restored device setup as a new iPhone. Why? At the first launch (if you’re not in Wi-Fi range), the app sees your iCloud backup and starts restoring from it and will do so over cellular. The same goes for Camera+, especially if you have lots of photos being stored in iCloud.</P><P>&nbsp;</P><P>Another area is under Settings &gt; iTunes &amp; App Store, make sure Use Cellular Data is off. Also, another step would be to toggle off My Apps and App Store if you don’t care for suggested apps based on your location (battery drain).</P><P>&nbsp;</P><P>Another way to manage data is to go to <STRONG>Settings &gt; Cellular</STRONG>, then scroll down to see which apps are allowed to use data. You can turn off data usage for individual apps here. Under ‘System Services’, you can also see what is using your data as well."</P><P>&nbsp;</P><P>Hope this helps. I haven't tested any of these myself but they sound like reasonable precautions.&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Fri, 13 Mar 2015 20:17:11 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/291152#M39162Micolas2015-03-13T20:17:11ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/294698#M39216
<P>I have been having this issue the last two billing cycles but it is MUCH worse this cycle. Got a text saying I'd used 75% of my data on Friday and by Sunday I had another message saying I'd used 100% (even though I spent quite a bit of time at home on wifi!). My billing cycle ends April 10- so I somehow managed to use 75% in 2.5 weeks (which would average about 30% per week) , and then 25% in only 3 days???? The math does not add up and Rogers needs to be more helpful than just suggesting we don't know how to turn off data for specific apps.</P><P>&nbsp;</P><P>I do not stream music or videos when not on wifi, and I managed on 500 MB per month for several years with my previous (non Rogers) provider.</P><P>&nbsp;</P><P>Who do you contact to get this sorted out????</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 31 Mar 2015 00:16:35 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/294698#M39216MichelleSh2015-03-31T00:16:35ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/295242#M39228
<P>Good day <LI-USER uid="1290005"></LI-USER>&nbsp;,</P>
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<P>Thank you for your post and Welcome to the Forums!</P>
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<P>We are very sorry for the late reply. Were you aware that you can keep track of your usage either from the&nbsp;<STRONG>Rogers My Account&nbsp;</STRONG>app or directly from our website !?&nbsp;The usage information may be delayed up to 12 hours and it is the same with the notifications you are receiving. However,&nbsp;keeping an eye on your data consumption is ideal to prevent overages.</P>
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<P>In the iOS Settings you have the ability to track cellular data usage per each app you have installed on your device.</P>
<P>To monitor and track your cellular data usage in iOS, first go into Settings. Then tap on Cellular. If you scroll down a little bit at first you will see your total history. It will show your Call Time and total Cellular Data Usage. If you scroll down further, you will get an alphabetical list of all the apps have use cellular data.</P>
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<P>If you scroll all the way down at the bottom, you will see a button called System Services. If you tap on that, it will show you how much cellular data you are using for things like Messaging Services, Push Notifications, Documents &amp; Sync, iTunes Accounts, Siri, Voicemail, Software Updates, Find My iPhone, Diagnostics and Apple ID Services.</P>
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<P>The devices gather your statistics until you manually reset them on the device by tapping on the Reset Statistics button. If you want to monitor and track your cellular data usage, I would recommend resetting the cellular statistics on the 1<SUP>st</SUP> day of each billing cycle.</P>
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<P>I understand the inconveniences of this situation.&nbsp;I’d like to help look into your data usage issue. I’m going to have someone reach out to you in Private Message, please check our Messages from the Envelope icon in the top right hand side of your screen.</P>
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<P>Thanks!</P>
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<P>RogersMaude</P>Wed, 01 Apr 2015 00:53:14 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/295242#M39228RogersMaude2015-04-01T00:53:14ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/302433#M39282
<P>I've experienced the exact same thing the last two billing cycles -- within four or five days of the cycle starting, I get a text message that I'm at 75% of my data for the month.&nbsp; I've never come close to that in an entire month before as I'm on Wi-Fi 90% of the time that I use my phone at home or work and my daily driving is at most 45 minutes total.&nbsp; Last month I check several of the settings mentioned in earlier posts but I'm still gobbling up my data apparently.&nbsp; I changed a few more of the settings today so will have to wait and see how it goes.&nbsp; I would love to solve this mystery like everyone else!</P>Tue, 07 Apr 2015 21:04:56 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/302433#M39282mmbdc2015-04-07T21:04:56ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/303247#M39294
I have noticed that my iPhone 5 has trouble accessing free wifi systems in public areas. Sometimes it won't automatically access my wifi at home.<BR />Could this be the problem? Perhaps your phones are using cell data because they haven't automatically used available wifi?Thu, 09 Apr 2015 22:36:55 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/303247#M39294Nora2015-04-09T22:36:55ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/359579#M44427
<P>The simple solution to this problem which I would expect most consumers would want is for data to shut off when you have reached your limit. Instead we are required to track our usage (by logging on to a website!) and then lock down our phone once we get close. &nbsp;I have discussed this same issue with Rogers and they refuse to structure their product this way. &nbsp;Instead they would rather try and trap you into overusing your data. &nbsp;I tried their way for a few months but in the end I gave up as we have multiple users on a plan and they can blow through our data in a day. &nbsp;So I have simply blocked the data permanently on all but one of the phones and from now on I would not buy data with any plan. As this user has indicated most of the time there is access to wifi anyway.</P>Fri, 08 Jul 2016 17:34:42 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/359579#M44427jddh2016-07-08T17:34:42ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/400738#M48060
2x this billing cycle received data top up text. My data doesn't seem to be resetting causing me to go overage. Getting super frustrated it's happened 6x in last 6 months mainly use wifi and turn off data when out.Mon, 07 Aug 2017 06:51:45 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/400738#M48060Kevsted2017-08-07T06:51:45ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/400751#M48061
<BLOCKQUOTE><HR /><LI-USER uid="1846324"></LI-USER> wrote:<BR />2x this billing cycle received data top up text. My data doesn't seem to be resetting causing me to go overage. Getting super frustrated it's happened 6x in last 6 months mainly use wifi and turn off data when out.<HR /></BLOCKQUOTE>
<P><LI-USER uid="1846324"></LI-USER>&nbsp;Turn off WiFi assist in the bottom of the settings -&gt; cellular menu, sometimes even if you are using WiFi the phone will use the mobile data if the WiFi is weak.&nbsp;</P>
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<P>Also turn off background app refresh on certain apps, and set apps to only update over WiFi. Background app refresh allows apps to use data in the background when you aren't even using them. I turn it off for all apps, except WhatsApp because WhatsApp needs to use data in the background to receive messages.</P>
<P>&nbsp;</P>Tue, 08 Aug 2017 00:33:41 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/400751#M48061gp-se2017-08-08T00:33:41ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/407356#M49607
<P>Dudes and dudettes,</P><P>&nbsp;</P><P>If using a PC, make sure you turn off Hotspot before connecting the iPhone to your PC. Otherwise, the PC might load balance your regular internet connection and the iPhone data connection. If this happens, half of your PC Internet traffic will end up using the phone. If you are doing something traffic intensive on the PC, you can kill a month's worth of iPhone data plan in almost no time.</P>Tue, 31 Oct 2017 02:32:43 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/407356#M49607PointyTail2017-10-31T02:32:43ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/413307#M51327
intereting.i just bought my new phone which is a 10gb plan and checked my bill and it sys i only used 3gb<BR />i too got the text msg saying<BR />"Rogers Data Alert: Reply GO to restore data access. Your acc﻿ount has reached $50 of data overage charges for your curren﻿t billing cycle. Data access has been paused for all lines i﻿n overage. Applicable rates will apply when access is RESTOR﻿ED until your data allowance resets on 01/02/2018. "<BR /><BR />which i find bizarre. i bought my phone a week ago. tech support has no idea why i got the nessage.<BR />i too have been using my wifi alot and have even put a cap on my data usuage in settings. not sure where i am overusing it.<BR />i thought my bill date woud change once i got a new phone. guess not. so much for loyalty.Sun, 24 Dec 2017 10:21:17 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/413307#M51327grundlem2017-12-24T10:21:17ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/413362#M51330
<P>Hello&nbsp;<LI-USER uid="452253"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Welcome to the Community and thank you for your post.</P>
<P>&nbsp;</P>
<P>It's always a good idea to monitor data usage on the MyRogers app, saves the worry about overages and surprise bills. May I know if this is for a new activation or a hardware upgrade? Upgrades do not have an impact on billing cycle, but new activations do!</P>
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<P>RogersZia</P>Mon, 25 Dec 2017 17:25:11 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/413362#M51330RogersZia2017-12-25T17:25:11ZRe: Iphone Data Usage Issuehttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/414012#M51375
I have a 6 gig plan which I just moved up to from 5 gigs when I did a phone upgrade. I sometimes came close to my 5 gig limit but all of a sudden in 5 days I have used up almost 4 gigs of data. I don’t know how this is possible when I have only used up almost 5 gigs in entire months over the last few years.Thu, 04 Jan 2018 17:33:26 GMThttps://communityforums.rogers.com/t5/Apple/Iphone-Data-Usage-Issue/m-p/414012#M51375Dirtboy2018-01-04T17:33:26Z