I struggled with this when my VRBO reservations imported. I was updating the customer contact then adding a quote and that would wipe out the address I had just entered and had to do it again in the reservation process. I finally just went the route of adding the reservation and all the customer info at that time. I did not submit a ticket as there is just too much work going on to just get my setup done.

Yes, there is a way to request it from the guest. If you look at your booking policies, you'll see that there is a "Require Renter Address" option. When set to yes, guests will have to enter their address and it will get saved to the quote that’s generated.

@wendy-gold I have seen that, and I do require people who come in from my site to enter all their info. The issue is when we have reservations that import from 3rd party like VRBO. When those come over none of the address info comes in.

The issue is when we have reservations that import from 3rd party like VRBO. When those come over none of the address info comes in.

This is a limitation of Basic Calendar Synchronization (iCal syncing), which is how your account is connected to VRBO and other 3rd parties. As the name suggests, it only is able to sync the most basic data about a stay using that method: when the reservation starts, when it ends, and the name of the event. You cannot sync renter contact information via Basic Calendar Synchronization. If you would like to sync contact information, you can use our Channel Management applications.

Thank you for the clarification. MyVR will take contact info (e.g. phone number, mailing address) entered when a renter is making a payment through MyVR and record it in the reservation. If Stripe is getting that billing address from the credit card company, however, MyVR isn't recording that address on the reservation.

@danny-eiden - so your saying that the billing address is given to us through Stripe by the bank but NOT entered by the guest at the source of booking? I thought the billing address was used to verify the card at the billing end? Seems surprising to me that the credit card company would offer the vendor that info?

so your saying that the billing address is given to us through Stripe by the bank but NOT entered by the guest at the source of booking

No. I am sorry: I was being confusing. It is the opposite. The billing address is entered by the guest during the checkout flow.

This is where we collect the renter address, email, and other contact info if such information isn't already known. The information collected here is also provided to Stripe. MyVR does not get any information about the customer from the banks. I cannot speak to what information Stripe gets from the banks.

This is a limitation of Basic Calendar Synchronization (iCal syncing), which is how your account is connected to VRBO and other 3rd parties. As the name suggests, it only is able to sync the most basic data about a stay using that method: when the reservation starts, when it ends, and the name of the event. You cannot sync renter contact information via Basic Calendar Synchronization. If you would like to sync contact information, you can use our Channel Management applications.

Danny - am I understanding this comment correctly, that with channel management, the renter's address WILL be included in the transferred info? Because I'm using the channel manager, and it does NOT come over.

Danny - am I understanding this comment correctly, that with channel management, the renter's address WILL be included in the transferred info? Because I'm using the channel manager, and it does NOT come over.

I just circled back with our channel management team to double check on this. We do not currently use the billing address entered in channels such as HomeAway as the renter address. We are, however, interested in adding this feature. Keep an eye out.