TEAM LEAD SUPPORT

Thane,
Maharashtra

Job Description

Will be responsible for managing a team of 5+ LMS support team members.
Person should have knowledge of Business Intellignce Tools and reporting Analytics engine.
Person should be able to apply the logics between different data sets and entities in Business intelligence tool to pull out the required reports.
Will be responsible for sending out updates and KPI reports as per the need of stakeholders and agreement.
Person will be Good at delivering trainings and creating presentations & training manuals as per need.
Person should be able to interact with senior management at client side and should also be abke to presesnt them the system usage, areas of improvement, important factors which may lead to better adoption of LMS.
Person should be able to perform in case of extreme pressure and shows the winner attitude.
Must have 3+ yrs of on paper Team Lead experience.
Will be responsible for coordinating with different delivery teams to ensure KPIs of Incident management/Request Management are achieved.
Will be responsible for escalation management
Will be responsible for taking ownership of Incident Management for High Severity Incidents and ensure that relevant stakeholders are updated with the progress and final closure.
Will be ensuring that Knowledge base is created for repeat issues and known errors.
Will be responsible for Chairing bridge calls for driving effective coordination and incident resolution for High Severity Incidents.
Will be coordinating with Level-2 team at G-Cube and Vodafone (IT Infra team if need be) for ensuring timely
Should be open to 24*7 support.
Should have ample of knowledge of LMS Functionality Support, Content and data perform content loading, set up, testing and troubleshooting in order to ensure flawless integration of all courseware. Well versed in resolving the LMS issues.
Should have worked in LMS support function for good amount of time to corelate with the troubleshooting context.

Company Description

G-Cube is an e-Learning company having taken massive strides in the field of technology-based...learning. We aim at addressing all short-term and long-term learning needs of the clients, having a wealth of experience and the right tools to implement the programs. We develop e-learning solutions for companies that align to their learning needs, infrastructure as well as available budgets.Read full description