Mobile App

The Systmonline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store.The app allows patients to manage any aspect of their healthcare all from one place.

Help and Advice

You can book an appointment with a doctor of your choice by logging into SystmOnline and clicking on ‘Appointments‘ and then clicking on ‘Book Appointment‘.

Prescriptions Online

You can request your medication by logging into SystmOnline and clicking on ‘Medication‘ and then clicking on ‘Medication‘.

Medical Record Online

You can view your medical record online by logging into SystmOnline and clicking on ‘Patient Record‘ and then clicking on ‘Patient Record‘. You need to request access to this section as access is not automatically given. You will need to follow the ‘Registering for SystmOnline‘ section to add new services to your account.

How to Register for SystmOnline

If you would like to register for SystmOnline (Online Appointments, Prescriptions and Medical Record Service) you can ask one of the reception staff at the practice, you will be required when registering to show 2 forms of ID (at least one of these must be photo ID, e.g. passport and/or driving licence + utility bill, birth certificate, bank statement).

Patients 12 and Under

The parents of patients aged up to 12 can request proxy access for their children and the parent would then be able to order repeat prescriptions online and book appointments online for their child, when the child turns 12 the surgery will require the patient as well as the parent / guardian to provide written consent by the time the patient turns 12 in order for access to continue.

Patients Aged Between 12 and 16

If the patient was registered via proxy access before they were 12, the surgery will request written consent from both the patient as well as the parent / guardian each year before the patient’s birthday until the age of 16, where access will be rescinded and the patient will need to complete another proxy access form if they do not have capacity or a SystmOnline registration form to allow them access. If this is a new registration the patient can request access for themselves but will require a Gillick competency assessment prior to access being granted, or a proxy access form can be completed, but both patient and parent / guardian’s written consent but be present and this will be requested annually before the patient’s birthday, otherwise access will be declined.

When you have printed the relevant above form, please bring it to the surgery with 2 forms of identification (at least one of these must be photo ID, e.g. passport and/or driving licence + utility bill, birth certificate, bank statement).