Whether an organization is starting a new Unified Communications (UC) project or they have already deployed some UC capability, a Session Initiated Protocol (SIP) based infrastructure can significantly drive down costs and provide greater flexibility for the future. This white paper, authored by IBM Research and GTS experts, examines the impact a SIP-based architecture can have on all aspects of the business - the infrastructure, applications and process layers of the organization. The paper explores the business and technical implications of this transformation from a services perspective and describes how a structured approach is necessary for organizations to extract the full value of the new SIP technology.

“Hello? Who just joined?”"Tom, there’s too much noise on your line, can you
please mute your phone?”“Sorry I’m late. I couldn’t find the passcode for
the meeting.”

For those of us who spend all day on conference calls (like me), and as more and more of us work remotely this will be the same for many of you, it would be nice to imagine
a meeting where you could see every participant by name, mute or un-mute
participants’ lines from your desktop, and have the meeting dial out to your
participants. Thankfully, that capability is available today with PGi audio conferencing
integration to Lotus Sametime.

PGi has been integrating with IBM for some time. Their first
TCSPI adaptor was launched in January 2004. Just this January they released their latest conferencing integration to
Sametime 8.5, including Mute/Un-mute, Dial Out, Lock Conference, End Conference and Disconnect User. By
embedding one-click access into web, video and instant messaging collaboration
applications, users can escalate the meeting experience while everyone is
engaged - facilitating quicker decision making and improved productivity.

PGi Global Collaboration
Services provides a wide range of collaboration services. You can learn more at www.pgi.com/gcs.