Member Story:
“Secured Appointments With Five Specialists for My Knee and Back Pain”

I was struggling with increasing back pain and requested PinnacleCare’s help in securing appointments with top physicians who could identify and remedy my condition. Unfortunately, I’m extremely busy. In addition to being a physician, I’m a member of a Medical Advisory Board at a top university hospital. I was traveling from my home in Chicago to Florida, so I needed all of my pain management appointments scheduled in the same week.

One city. Two days. Five appointments. PinnacleCare made it happen.

PinnacleCare was able to schedule a pain management consultation, spine consultation, knee X-ray, knee MRI and follow-up appointment all within two days’ time! Every member of the PinnacleCare health advisory team seamlessly stepped in to help coordinate my two-day schedule of appointments.

A member of the team met me at the hospital for my first appointment at 8 a.m. and accompanied me to every appointment thereafter. The entire two days went exactly as planned and I was able to return home to attend to my business obligations on schedule.

As a physician myself, I know how difficult it can be to navigate the medical system. To secure and make it on time to that many appointments in the same two days is just short of miraculous.

The firm is now allowing its entire adviser force to refer clients to PinnacleCare, which also created a new elder-care assessment… Many advisers feel that dealing with elder-care issues isn’t their responsibility. But as clients age, “you’re going to be doing this whether you want to or not.”

In a time of serious illness, these advocates can help research new treatments that doctors may not know a lot about, cut through the medical bureaucracy, and perhaps help frame medical decisions more objectively than stressed out patients and their family members. Advocates are not just there to help you heal but also to keep you healthy.

— Anne Tergesen, “Your Guide to the Medical Maze”

Consider hiring a private patient advocate… It could help get you the care you need.

— Judy Foreman, “For when a doctor and a nurse just aren’t enough”

“Pinnacle provided me with a name and with research that said, ‘here’s how other people are going it, and here’s who has the most long-term survivors, and here are their stories.’ What I got from that was hope. Not a bad return on investment.”

— Gregory Taggart, “Deluxe Health Care”

“I always thought the medical staff would return phone calls, answer questions and discuss treatment plans and options. I was wrong.” So the family turned to…PinnacleCare for help. Within one day, a doctor on the company’s staff reviewed her mother’s medical records and set up a conference call with a neurosurgeon from Johns Hopkins and a neurologist from Rush University Medical Center, who agreed to take on the case. “We needed someone on our side.”