1.1 Respect you and tyreat you as honest1.2 Provide a helpful, efficient and effective service1.3 Be professional and act with integrity1.4 Protect your information and respect your privacy1.5 Accept that someone else can represent you1.6 Deal with complaints quicl;y and fairly1.7 Tackle those who bend or break the rules

That would be a start?Oh, and while you are at it, complying with your own Charter as per your Corporate Report, updated 12 Jan 2016, from which the preceding is copied?

That would certainly be a great start! How about also:-1.8 Only fully trained staff to give advice to taxpayers1.9 Do not tell lies or deliberately mislead people2.0 Do not loose mail, particularly mail sent recorded delivery2.1 Treat multinationals consistently with all other taxpayers such as small business2.2 Give open, honest & straight answers when appearing before PACs so as there is a little accountability for a change2.3 Sack the PR and Spin Departments - you are supposed to be part of the Great British Civil Service (put the money instead into services to help the public)2.4 Deal with your own internal brutal bullying of staff before lecturing the public who pay your wages.

2.4 has been ignored and buried through the management Cabal via PAC and NAO ("dear old Amyas") to the very top of thje dung heap.Do not expect any change soon except increased rhetoric and filibuster and wringing of scaly hands.

Provide DMTC collectors the appropriate information about the taxpayers and businesses they are phoning on outbound campaigns before the calls are answered, not two minutes after the calls are answered

We expect HMRC to answer the phone within 30 seconds of dialling.Well that takes bums on seats to answer the phone, won't happen in the current cutting of resources agenda

We expect HMRC to respond to written correspondence within 5 working Again won't happen see answer above

We expect HMRC to accept and respond to emails.

Again won't happen any time soon as HMRC does not have the staff to deal with e-mail.

remember when both departments were merged there was approx. 90,000 staff, can't remember the last head count published but it's in the region of 50,000, so even by simple maths the present staff can't keep up with the workload.

Has anyone ever wondered if bullying is endorsed and covered-up by SENIOR HMRC management as a method of cutting the staff numbers on the cheap. They then get a pat on the back, save a few peanuts, get their knighthoods, bonuses, undeserved elevations etc, plus then HMRC have money to waste on holding events such as the one they hosted at Chelsea FC's Stamford Bridge so I understand...