crackling noises on phone line

ive had bt broadband for about a month now and recently started hearing these crackling noises on the phone line i called up and was told to change my filter having done so the problem persisted and i was sent new ones with a new hub but the problem still persisted having called yesterday (11/1/11) to complain i was told that they were going to fix my line from their end after telling me that there was no fault from the test they ran but the problem is still there. i have one main socket downstairs and an extension running upstairs where the filter seperates my phoneline and broadband.

if anyone could tell me how to solve this problem it would be greatly appreciated.

Re: crackling noises on phone line

Have you tried plugging your phone into the master socket downstairs? This would help eliminate any internal wiring issues as if an engineer visits and the fault is with your equipment, then there is a rather hefty charge.

Kyle

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Re: crackling noises on phone line

Wherever you normally plug your phone in you should already have one microfilter in the lead. Connect the second one to the phone socket of the first microfilter. You must leave the hub plugged into the broadband output of the first microfilter as normal.

I am assuming that the phone is connected to the same microfilter as the hub.

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Re: crackling noises on phone line

ive got an extension running from the master socket running upstairs because my hub is in my room and the filter is upstairs so i have another extension running downstairs for the phone im guessing i should filter the extenstion from upstairs.

Where does the extension that goes downstairs originate? Does it come from the microfilter by your hub, or does it start at the master socket?If it originates upstairs from your hub microfilter, and goes downstairs, then I would connect it as close to the phone as possible.

The idea is to have something like this, I am assuming that the bit between 1 and 2, is your extension to downstairs?

Polite request to forum members who may have the same or similar problem. Please could you create your own thread on this forum, and avoid hijacking this thread.Otherwise its likely your problem will not be resolved, as it may have a different cause, and it also makes it difficult for forum members, who are trying to help the person on this thread. See How to post a new question

Polite request to forum members who may have the same or similar problem. Please could you create your own thread on this forum, and avoid hijacking this thread.Otherwise its likely your problem will not be resolved, as it may have a different cause, and it also makes it difficult for forum members, who are trying to help the person on this thread. See How to post a new question