Windows Media Player 7 Does Not Recognize a Connection to the Internet

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Symptoms

When you start Windows Media Player 7 and click Media Guide, Radio Tuner, or a link to a streaming media file, you may receive any of the following messages:

Use Media Guide to find entertaining and informative content on the Internet. When you log on to Media Guide, you can access the latest music, movie trailers, and news updates. Get connected to the Internet and experience the Media Guide.

Use Radio Tuner to find radio stations on the Internet. When you open Radio Tuner, you can access radio stations from around the world, but you must be connected to the Internet.

Action CancelledTry refreshing the page or connecting to the web site at a later time.

You have encountered WMP error, error= C00D10B5 - no other help is available.

Unable to access this media, you may not be connected to the network...

Windows Media Player is not configured for the Internet.

Note that these are not messages that suggest running the Internet Connection Wizard to get connected.

Cause

Windows Media Player checks for an echo from the default gateway. If there is no IP gateway, Windows Media Player may try to ping the HTTP proxy instead. If the HTTP proxy is outside your firewall and the firewall filters ICMP packets, Windows Media Player may determine that there is no connection.

Resolution

This issue can be resolved by downloading the latest version of Media Player from the following Microsoft Web site:

Workaround

Try these steps:

Verify that you can connect by using Microsoft Internet Explorer and Windows Media Player 6.4 (Mplayer2.exe). Windows Media Player 6.4 is installed along with Windows Media Player 7. To Set Windows Media Player 6.4 as the default player for streaming media as a test: