Search This Blog

Thursday, April 11, 2013

Complain fare

How did I miss this the first time through USAC's annual report? There at the bottom of page 14, they show the number of "Complaints about USAC" per quarter.

What?! Only 9 complaints in the whole second quarter? This blog had more than 9 complaints about USAC in the second quarter. Where do these numbers come from? There is no "Complaint" topic in USAC's "Submit a Question." Oh, here's the Complaint Box. Hmm, this could be my new hobby....

According to the report, it takes USAC an average of one day to resolve complaints. So does "resolve" mean "send an email telling the whiner to go pound sand"? It certainly can't mean "fix the problem."

No comments:

Post a Comment

About Me

Involved with the E-Rate program since 1997, On-Tech's president, Dan Riordan, has continuously assisted schools and libraries in obtaining E-Rate funding, first as a trainer, then as a district employee, and now as an E-Rate consultant.