Etheridge and Goodwin said they''ve received repeated complaints from citizens about the claims process, complaining that adjusters from the program and private insurers haven''t done a sufficient job examining property "or worse, have failed to follow up or show up to evaluate the claims," the article noted.

"It is important for these claims to be evaluated properly and paid as quickly as possible so that these survivors can continue to rebuild their lives (and) that they get the services that they paid for what they bought and maintained their flood insurance policy," the officials wrote.