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I don't seem to be able to figure out how to delete a payee from my Bill Pay list. How can I do that?

I want to delete payees from my Bill Pay list.

Kathy, Mt. Laurel
September 5, 2014 06:37:18 PM

8 people recommended this |
11 Responses

In reply to Kathy, Mt. Laurel

Thanks for stopping by with your question, Kathy! We're happy to provide the steps to delete Billers from your Bill Pay list.
If you are using our Retail online banking, after you sign in by using your user name and password, please follow the steps below to delete your payee:
1. Click on the “Bill Pay” tab located on the top of your screen.
2. Click on “Manage Your Bills” tab.
3. Select the biller from the “Biller Name” list.
4. Choose the option “Delete this biller” from the “What would you like to do?” options list.
5. You will be asked to confirm your selection, click “OK” to delete the biller.
If you are using our Retail on line banking, please follow the steps below to delete your payee:
If you are using our BusinessDirect online banking, after you sign in by using your user ID and password, please follow the steps below to delete your payee:
1. Click on Bill pay
2. Click on Manage Payees
3. Click on the Payee name
4. Click on Delete payee
If the operation is successful, you will receive a message stating that the Biller has been deleted. Please be aware, if you are attempting to remove a Biller that has a recurring payment, you will first need to cancel the payments within Bill Pay.
To remove an automatic payment, please follow the first three steps above. Once the Biller information is displayed, please choose Delete Automatic Payment from the list, and click Ok.
If you have any questions or need assistance, please call us 24/7 at 800-493-7562 to speak with a Digital Banking Specialist, or visit a Store near you. To find hours and locations take a look at http://bit.ly/TDStores .

Megan K, Mount Laurel
September 5, 2014 06:38:14 PM

1 person recommended this

In reply to Megan, Mount Laurel

There is no manage your bills tab after I select bill pay and I would like to update this feature as I do not have a couple on my PAY LIST ANYMORE

Timothy, wilmington,NC
January 4, 2016 07:49:34 AM

6 people recommended this

In reply to Timothy, wilmington,NC

Thank you for joining us on TD Helps, Timothy. We're sorry to hear that you are experiencing technical difficulties but we'll be happy to help out!
As you have made multiple attempts already to correct this issue, we recommend reaching out to 24/7 at 800-493-7562 and speaking with one of our knowledgeable tech support representatives. Also, feel free to visit a Store near you. To find hours and locations take a look at http://bit.ly/TDStores.
We hope that this helps out, Timothy. Let us know if you have any further questions.

Kris M, Mt. Laurel
January 4, 2016 07:50:26 AM

1 person recommended this

In reply to Kris, Mt. Laurel

Timothy is right... something has changed in this bill pay system and they seem to have taken away our ability to remove our payees. If there is now a new way to do this that the average person cannot figure out after multiple tries.. please share the answer here. There is no longer a "manage payees" tab that any of us can see. We can add payees but can no longer remove them when the bill is paid off. Please advise...

Michelle, Boxford
January 21, 2016 10:32:18 PM

1 person recommended this

In reply to Michelle, Boxford

Thank you for reaching out to us on TD Helps, Michelle. We'll be glad to clarify your Bill Pay question.
Please review the steps listed below to delete a payee from your Bill Pay.
-Log in to your account at: http://bit.ly/1eaISlq
-Click on the Bill Pay tab
-In the Payment Center, beneath the individual biller you'd like to remove, click on "Activity"
-Once you have done so, click on "Details"
-At the bottom, you can choose the "Remove (Biller Name)" link
-A pop-up will appear asking you to confirm deletion. Click on the Delete Bill button.
We certainly hope this helps and feel free to give our one of our 24/7 Tech Support Specialists a call at 800-493-7562 if you should have any questions. Have a great night, Michelle!

Katherine G, Mount Laurel
January 21, 2016 10:34:40 PM

1 person recommended this

In reply to Katherine, Mount Laurel

There is no "Details" link to click on after clicking on "Activity" (only a "More Activity" link...that does not have a "Details" link either). There is NO WAY to remove a Bill Pay from the Payment Center tab. Please provide the correct instructions as it is very clear that many people are having this same issue

Paula-Marie, Amherst
February 16, 2016 01:00:57 PM

3 people recommended this

In reply to Paula-Marie, Amherst

Thanks for reaching out to us, Paula-Marie.
If you are still experiencing difficulties while removing a biller from your payee list, our Tech Support Team can be reached 24/7 at 800-493-7562, they are ready to assist you whenever you have a moment.
Thanks again for stopping by, Paula-Marie. Have a great afternoon!

LiShu R, Mount Laurel
February 16, 2016 01:02:03 PM

In reply to LiShu, Mount Laurel

Has this been resolved? I too am trying to delete a payee from my list. Do we have clear steps since the website IS NOT user friendly?

James, River Vale
May 22, 2016 07:47:52 AM

1 person recommended this

In reply to James, River Vale

Thanks for stopping by the TD Helps Community, James.
To remove an existing Biller from your Bill Pay, please follow the updated instructions below:
-Log in to your account at: http://go.td.com/1eaISlq
-Click on the Bill Pay tab
-In the Payment Center, beneath the individual Biller you'd like to remove, click on "Activity"
-Once you have done so, click on "Details"
-At the bottom, you can choose the "Remove (Biller Name)" link
-A pop-up will appear asking you to confirm deletion. Click on the Delete Bill button.
Kindly note that this will remove any pending payments you have scheduled, so please ensure these have been completed prior to removing the Biller from your list. If you have any further questions regarding our Bill Pay service, our Tech Support Team can be reached at 800-493-7562, they are ready to answer any questions you may have and they are here for you 24/7!
We hope this helps out and please take care.

Alara B, Mount Laurel
May 22, 2016 07:48:23 AM

1 person recommended this

In reply to Alara, Mount Laurel

That works for payees who have received payments within 2 yrs. but you have NO option to remove payees who you haven't had a payment to for longer than that. There needs to be a better update to your system as to how to delete older payees! This always seems to be my issue with TD, i.e., website related.

Lor, Wilmington
January 12, 2017 09:00:22 AM

In reply to Lor, Wilmington

We are sorry you're having difficulties with our website and we are more than happy to guide you in the right direction to get this resolved.
If you are still experiencing difficulties while removing a biller from your payee list, our Tech Support Team can be reached 24/7 at 800-493-7562, they are ready to assist you whenever you have a moment.
Thanks again for writing to TD Helps, Lor. Let us know if you have any other questions and have a wonderful day.

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