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Independent Disability Services is a disability service provider supporting the needs of people with a broad range of physical and intellectual disabilities by working with them and their families. Independent Disability Services (IDS) provides… Individualised Support – community access, personal and domestic support Housing Support

IDS In Home Supports Service Reviews

At the moment, I’m getting help with day to day thing from them like shopping. IDS have been extremely helpful in navigating issues with the NDIS. It was very difficult trying to find someone who matched me. IDS have been marvellous in that respect. For example, one younger guy who I had worked with previously, he approached things a bit more like a primary school teacher which didn’t work for me. I asked IDS for someone else who was a better fit and they helped me with that. The lady who supports me now is fantastic – she treats me really well, gives good advise and doesn’t treat me like a teenager. She talks with me not at me. So far, their overall approach has been pretty amazing. They have always tried to work with me and always try to match me with people. The most wonderful thing is that the conversations we have don’t pre-suppose that I’m incompetent.

IDS Personal Support & Community Access Service Reviews

Received personal care services several months ago in 2016. No longer receive services.

Because IDS are/were very small (aprox 10 casual support workers) staff were generally clear on their roster, and clear on client needs. Easy to contact regarding shift time changes etc. The IDS casual support workers were generally friendly, well trained, and good communicators.

IDS were frequently (multiple times a week) unable to fill shifts with own staff because a) too few staff, b) staff call in sick. When this happened IDS arranged unknown staff from another company (OnCall, Dial An Angel, WeCare, and others). Staff from these other companies often were poorly trained, had poor spoken english language comprehension. Also these staff often had no or incorrect information about the location of shift and client needs.

Thank you for taking the time to review our service. We share similar concerns to those you expressed about using staff from other agencies and we acknowledge that this was a problem for IDS. We have fixed the problem. Over the last 18 months we have grown the number of direct support workers we employ to over 50. This took a bit of time to implement because we tend to be a bit fussy about who we hire and training can take time. This growth means that our clients have broader choice of support staff and services.

Like you, we found that we were having difficulty with staff that were from outside agencies. We wanted to grow but not so much that we could no longer maintain face to face contact with our Disability Support Workers. The IDS point of difference is that we are a relatively small organisation. We would like to keep it this way so that if we have new staff or staff with three or four clients we do weekly check-ins with them at IDS. This is time consuming but crucial to maintain quality of service.

The team is running well. We are really grateful for your feedback and would love it if you tried us again to see the difference. With the NDIS up and running we are going to great lengths to hire the best Disability Support Workers we can find.

I am a case manager that had a client using this service. I found the service lacking in their understanding of my client’s disability, condescending in their treatment of the client, and difficult to have a good working relationship with. In the end, we left the service because of the lack of transparency and poor communication.

IDS Accommodation Services & Support Service Reviews

It’s been a while since i’ve been involved with IDS, but back when they were HR&SS they did an amazing job helping me find accessible housing. And they’re one of the few organisations to be governed by a board of people with disabilities, which is a great idea.

Thank you for the positive review. We think it makes the world of difference to be governed by people with disabilities, and we look forward to working hard in the future. There are a lot of exciting projects underway at IDS. We’ll be sharing news about them on our website shortly.

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