GLOBAL GATHERINGS

FOR CONTACT CENTER INNOVATORS

The Community for Contact Center Innovators

Leading your center to a bright future requires a bold vision and a new form of operating. To achieve this, you need insight, clarity and confidence -- and that's precisely what you'll gain from the Forefront community.

Learn, Connect and Share with Local Industry Leaders

It’s time to take control of your frontline and rewrite the rules using Advanced Intraday Automation. It's powering the efficiency, employee engagement, and omni-channel service delivery initiatives of a growing list of visionary centers.

Join us at an upcoming Forefront event to discover how your peers are using automation to reduce costs and improve the agent and customer experience. Learn first-hand how they're doing it, be inspired by their visions, and network the day away.

Key Takeaways

Visionary Leaders

View automation as central to future plans

How Automation

Fuels productivity and development

What WFM & Ops

Leaders learned about the possibilities for their centers and careers

How Contact Centers

Power next-generation sales and service centers

Visionary Leaders

View automation as central to future plans

How Automation

Results in significantcost reduction

What WFM & Ops

Leaders learned about the possibilities for their centers and careers

How Contact Centers

Power next-generation sales and service centers

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”

- Adam Schmitt, Macy’s

“Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation.”

- Harper Flores, UnitedHealthcare

“Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.”