COMMUNITY FEEDBACK SCORE

RANKINGS & RATINGS

ABOUT LIVECHAT

LiveChat is a provider of premium live chat software with help desk features called LiveChat. LiveChat delivers real-time software and web analytics solutions for sales and support teams. It provides simple communication between e-commerce owners and best prospects on their websites and to make online sales process easier. Over 18,000 companies rely on paid LiveChat in their everyday duties. We believe that every business and its customers require and deserve a quality communication tool. Our goal is to provide it. Try LiveChat for free for 30 days!

Most helpful positive review

Great chat software with lots of integrations

There are a lot of features available in LiveChat beyond customer support including integrations which make it much more of a sales tool which differentiates this customer support software from ..
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Positive Review

Reviewed on June 9, 2016

What was the best part about using LiveChat?

LiveChat has been available in the market for a very long time.
This software has a very decent web interface.
The setup is easy and the installation process will not take you long.
This is the best software for team work. With LiveChat, members of a team can chat with each other very easily and fast in case there is any issue.
It makes it easy to chat with customers. This is important for success of business.
LiveChat is an online chat program and it is suitable for businesses of any scale.
This software will make you increase your sales online.
LiveChat has very useful features. The most interesting feature is where by it supports agent groups such that there is an option of choosing departments to contact.
LiveChat provides a very detailed documentation that will help you know how the different feature works.
With this software, it is possible to transfer a call from one agent to another and the customers have the option to direct their call to specified department’s agent.
The customer support service is available to help in case need arises.
This software works in different operating systems such as Windows, Mac and it is also available for cellphones running iOS and android.

What would you change about your experience with LiveChat?

Just like other software, LiveChat has its disadvantages. You cannot be able to integrate it with many other third party software.
The price of this software is high and this is the main problem LiveChat.
Everything else with this software works well.

Overall Feedback

This software offers great service.
It makes work easier and makes communication with members of the team and also customers very easy.
LiveChat is the software everyone looking for a Live Chart Software should go for.
It is suitable for various types of businesses.

Positive Review

Reviewed on June 3, 2016

What was the best part about using LiveChat?

LiveChat is a quick and easy to use tool that enables CS teams to contact visitors on their website and provide them with the information that they need instantly. It is designed for businesses who want to improve conversion and sales by using an efficient chat mechanism to resolve cases and questions on the spot, eliminating the need for any followups altogether.

What would you change about your experience with LiveChat?

LiveChat is simple but an extremely functional software tool that can cater to a wide range of businesses. Not only is it useful for contacting customers but it also makes CS teams more accountable because customers are encouraged to leave reviews at the end of each chat session. Because of these basic yet powerful features, LiveChat can be a useful asset for any business.

Overall Feedback

LiveChat eliminates queues and waiting times because it enables customers to make contact with customer support immediately. Questions, concerns, and inquiries can be resolved on the spot. This program also enables businesses to improve their bottom line by catering to visitors on websites who can actually convert to more sales, therefore improving overall revenue.

Positive Review

Reviewed on June 2, 2016

What was the best part about using LiveChat?

LiveChat is a a top rated company because users are very happy with the results of the customer service software. If you have trouble using the system the customer support team is very helpful by walking customers through the process to help them learn how to navigate through the program.

What would you change about your experience with LiveChat?

Not many negative comments are made about LiveChat. Customers find the system easy to use and helpful. Some people like the platform before the last updates, but that could be because of comfort issue and resistant to change. Overall, customers seem to love this program and find it very useful.

Overall Feedback

Overall, if a client needs customer service software LiveChat is recommended. This top rated company seems to make clients happy and satisfied. The program works very well and not many negative issues are associated with LiveChat. A free trial is offered for customers to try the program, which gives clients a chance to test out the software.

Positive Review

Reviewed on April 24, 2016

What was the best part about using LiveChat?

LiveChat brags a decent and clean web interface that works consummately, that much I really like but abov that I lik the fact that you don’t require a credit card to sign up and that certainly makes it easier to sign up, just a few simple steps to follow and you are done.

What would you change about your experience with LiveChat?

There is no anything to grumble about right now. This item is one of the best arrangements available. In all genuineness, I am past awed and totally fulfilled by the programming and the quality LiveChat. I remain confident I the brand and will only be moved by ardent disappointment in the future, that is if there be any.

Overall Feedback

There is prompt backing with a neighborly learned staff. The estimating is inconceivable contrasted with all the advantages that are given. Definite reporting is a plus for sure. Simplicity of including clients a positive. Being adjustable is astounding!! Applications mix improves it an even administration. Adds aggressiveness to your business and adds to expanded deals.

Positive Review

Reviewed on April 8, 2016

What was the best part about using LiveChat?

LiveChat has a very nice and straightforward user interface that works the way it should. A lot of settings are available, you can define a period of time with no activity after which the platform switches to the offline module. It's a useful tool for team work and the member of the team can chat with each other in case of any issue or emergency. The support group is great.

What would you change about your experience with LiveChat?

I've been using LiveChat for quite a long time and I can't say there is anything I do not like about this platform. I think the app is convenient to use, the programming is excellent as well as the program's quality and performance. Over the 3 years of my user experience, I've witnessed much overall improvement in the software and a lot of useful additions to its functionality.

Overall Feedback

LiveChat is a help desk and online chat program of premium quality for businesses of any scale. The program's main goal is to help you increase your sales online by improving customers' happiness with your services. LiveChat provides an excellent way to get feedback from your online clients as there are more people who would rather start chatting immediately than make a phone call or send an email in case of any question. Besides, it's been very helpful to transfer chats between our employees and departments. The software is easy to use and maintain if compared to its competitors. LiveChat's performance has been excellent throughout our experience and we highly recommend this software.

Positive Review

Reviewed on April 7, 2016

What was the best part about using LiveChat?

Just like any other good help desk software, with LiveChat, you have a very decent tool for almost every type of organization that needs to set up a decent and functional help desk. I haven't had the chance to use their services for thorough testing, but what I can say is that I'm not as satisfied as I was with multiple other options. But in case you are looking for a decent piece of software for building your own help desk, then you should give these guys a shot!

What would you change about your experience with LiveChat?

Other than the fact that the user interface is not as intuitive as you would expect it to be, and how difficult it gets to use this platform, I still think LiveChat is good, and as far as all other services go - their help desk software was useful for me. But to be honest, I think you can find quite a lot of better alternatives to these guys - with ease. They're really average.

Overall Feedback

Overall, I would have to repeat myself and state that LiveChat is in fact an average piece of software for setting up a help desk for your business. Like I said, the user interface and the complexity during the usage are probably the only two things they should focus on improving, because they should really keep up with the competition.

Positive Review

Reviewed on March 27, 2016

What was the best part about using LiveChat?

Livechat has very clear instructions that make the application fun to use. When setting up, you do not need to use your credit card, you will only paste a certain code on the website and its up and running. It also has an easy to use widget with different templates. It also supports agent groups where there is an option of choosing the department to contact. You can also choose to ban users. In case you want to go back in time to look at the various logs, you can search for a specific info. They also have exceptional support in their live chats which are helpful.

What would you change about your experience with LiveChat?

One needs to know how to install country code snippets to support their language. It can be a huge challenge to most people especially those who know nothing about the installation. It hinders most people from enjoying a live chat with their friends or family. If only they can change this.

Overall Feedback

It has a very good user interface with great chat requests. They also have an affordable package starting from $16 per month. It does not have a lot of cons, it is a good system. You can easily connect with people who are far from you and enjoying a clear live chat. No problems with the chat hanging, it’s very smooth as long as you have a reliable internet connection.

Positive Review

Reviewed on March 26, 2016

What was the best part about using LiveChat?

The best part about this tool is that the instructions on setting it up and installation of the software is easy and user-friendly. The web-interface is helpful with the information place and it works for small to mid-size companies. The functionality of the widget can be seen visibly which adds to its user-friendly structure.

What would you change about your experience with LiveChat?

The part that is seemingly worst at this is that, at first, there is difficulty on how to manipulate or navigate the tool but after some exploration and observation, it is easy to use. The trick is that you just have to use it more often and familiarize yourself to where the other icon is.

Overall Feedback

Though this is a great tool for small to mid-size companies, the price of this tool is a bit expensive. But I think that large businesses can handle the price. Just try on using this tool, explore its features and observe. Maybe this will catch your attention and might be great for the business that you have.

Reviewed on March 23, 2016

What was the best part about using LiveChat?

The Livechat platform was designed to improve on the efficiency of online customer service and comes with all the essential core live chat functionality, add –on modules as well as integration with third –party CRM platforms. This software offers cloud- based solutions that is highly scalable and customized for every business user and is adaptable because it allows for a high degree of customization. It is a superior product indeed and helps business users perform a lot better in their customer service functions. Its analytics and reporting functions are a plus to the software excellent package.

What would you change about your experience with LiveChat?

LiveChat only integrates with a small number of third party services to include those in the analytics and social media categories. Users will most often need a robust platform that allows them explore other integrated services, but this software does not offer that . This is actually a little setback for the platform vendors. I believe the software vendors can come up with improved integration capabilities in the near future.

Overall Feedback

It comes in highly recommended for me, for its excellent client support, exceptional service quality and has one of the best easy to use platforms available in the market. The functionality of the Livechat is excellent and this feature alone will most definitely keep the software above competition for a very long time. It comes with a web chat window and simple to use agent applications. I believe it was designed specifically for providing top-tier online customer service solutions.

Positive Review

Reviewed on March 20, 2016

What was the best part about using LiveChat?

LiveChat is a lovely and basic online talk arrangement that permits client administration and operators to contact clients specifically on their site. LiveChat is accessible for specialists utilizing web program, devoted applications for Windows, Mac OS X and cell phones running iOS and Android. It is simple to actualize, alter and re-brand. Ease of having the ability to chat with customers. It can be integrated with third party CRMs platforms. The best part about live chat is that it has the very good Administrator Toolset.

What would you change about your experience with LiveChat?

LiveChat does not support real-time translation where it allows the person to receive the chat in another language with instant translation. The product still needs some improvement in the interface and the features. It has little-pieced confounding dashboard, No records library and expensive. The high price is the biggest issue of this software. The price is not affordable for firms having a considerable staff size. The user interface is not customizable and sometimes looks a bit irritating as it occupies a considerable amount of space on the screen.

Overall Feedback

LiveChat just works really well and is fun to use. One good feature that apart it from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by the team. It provides ease of having the chat with customers. Administrator access is also great. There is much useful integration available when using LiveChat such as Woo commerce, WordPress, Zapier, TeamViewer, Twitter, SugarCRM, Shopify, PrestaShop, SalesForce, Segment, Mail Chimp, Magento, Kiss Metrics, Joomla, High rise, icon tact, Google, Freshbooks, Facebook and many more.

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