On Transit

Conventional & Specialized

Customer Service

Our Customer Service Representatives remain available during our working hours (Monday to Friday 6:00am to 10:00pm and weekends 8:30am to noon and 1:00pm to 4:30pm) by phone at 519-451-1347 or email ltc@londontransit.ca.

Downtown Ticket Office

Until further notice our downtown ticket office at 150 Dundas St. is open weekdays only (Monday to Friday) from 8am to 5pm (closed from noon to 1pm). We apologize for any inconvenience and thank you for your understanding.

Safety on Transit

Wearing Face Coverings

Securing Wheelchairs

Operators are required to tie down wheelchairs when traveling on LTC buses.

Essential Trips Only

We remind all riders that transit continues to operate for essential service workers and for essential trips and should only be used when necessary.

Cleaning Measures

LTC continues to clean and disinfect all high-touch and grab points on buses (i.e. buttons, stanchions, straps, etc.) on a nightly basis.

Lost & Found

As a precaution against the spread of the coronavirus until further notice all lost & found items considered of lesser value will no longer be kept for reclaim by customers.

Lost & found items of value i.e. wallets, cameras, electronic equipment such as cell phones, laptops, etc. will continue to be stored as per usual procedures (for 14 days). Please be sure to contact us at 519-451-1347 to ensure we have your item of value and only visit our 450 Highbury office between 8:30am and 4:30pm Monday to Friday if we have confirmed your item of value is indeed here.

Riding on Transit

Rear Door Boarding Extended to June 30, 2020

For the health and safety of our Operators and riders London Transit is continuing REAR door boarding and alighting until June 30 2020. As a result, London Transit will not be collecting fares on conventional transit until then.

Note that people with accessibility needs can continue to board and exit using the front doors.

Tips for LTC Passengers

As a transit passenger, you can do your part to stop the spread of germs and viruses. Follow Public Health recommendations and:

• Wash your hands often with warm water and soap or an alcohol-based hand sanitizer
• Avoid contact with people who are sick
• Stay home when you are sick
• Sneeze and cough into your sleeve
• Avoid touching your eyes, nose, and mouth

We remind all those using or considering using London Transit do so for essential trips only. When riding London Transit remember to practice social distancing by keeping space between yourself, other passengers and the Operator.

Let’s all do our part in protecting our loved ones and our community including those who keep us fed, safe, healthy and mobile.

Exiting the Rear Doors

Buses that display the two hand image do not require riders to touch the door; a sensor located just above the door will automatically open the door if hands just hover near the image.

On older buses that have the touch bars, we recommend these be activated with elbows.

COVID-19 Symptoms

Riders with accessibility needs boarding and exiting from the front doors are required to confirm to the Operator that they are not experiencing symptoms that could be related to COVID-19 (fever, cough or difficulty breathing).

All transit riders are asked not to ride on transit if they are experiencing fever, cough or difficulty breathing.

Social Distancing

In an effort of promoting social distancing and ensuring the safety of our drivers and riders, a bungee cord is being used to separate the front and back of the buses.

We continue monitoring ridership per route and when possible, additional buses are sent out to those that see a higher volume of riders.

We encourage passengers consider wearing a face mask as a complement to social distancing. And remember to wash hands frequently and avoid touching your face.

Fares on Transit

Refunds of April, May and June Passes

To obtain your April, May or June monthly pass refund:

Please call 519-451-1340 ext. 343 between 8:30am and 4:30pm weekdays

You will need to provide:

Your Name

Smart card number (on the back of the card)

Phone number

Registrant information – name and address

Credit card details required for all credit card refunds

Details with respect to refund options will be explained when you speak with an LTC representative. Please note that refunds will NOT be processed at LTC locations.

Specialized Transit

Specialized transit continues to operate with service levels being matched to demand. For bookings and cancellations, please call the main line at: 519-453-3444.