"My car did start up when I brought it in, it just over heated, but now I can't even start it up. They took the battery out and I had to go get a new battery," Kendra Armstrong said.

Contact 6 has received seven other similar complaints -- most filed this spring. Digging deeper, Contact 6 found frustrations running extremely high.

"The guy that brought the car he says 'I want my car fixed right and I want it fixed now!' He said 'I want the owner of that shop and everybody to come out here and I'm going to whoop their ass one by one or if not I'm gonna shoot this place all across!'" Jordan said.

Customers threatened violence, but it was the owner who pulled the trigger. Anthony Smith confessed to shooting a man who came in to see about his sister's car. The criminal complaint says Smith and the man got into an argument and Smith told everyone else to leave the shop. Then, Smith took out a nine millimeter and shot the guy in the left leg, above the knee.

Smith is out on bond and scheduled to be sentenced in August.

"He really needs to be exposed and punished for what he's doing!" Armstrong said.

When neither Smith nor his wife responded to Contact 6's letters and calls, Contact 6's Katrina Cravy went to talk with them.