GMS Solutions

Established in 1994, GMS prides itself on being one of the most accommodating and customer-centric email messaging vendors. We offer solutions for organisations of all sizes, and our approach to customer satisfaction has been recognised throughout our long term communities.

WorkgroupShare

WorkgroupShare lets Outlook users share (via synchronisation) their Outlook folders amongst one another without the need for Exchange Server. A user or an administrator can control which other users have access to their calendars, contacts, tasks, notes or email folders. WorkgroupShare is an Outlook collaboration product ideal for smaller companies seeking a cost effective folder sharing solution.

Softalk Mail Server

Softalk Mail Server is a high performance and dependable mail server. Its engine is database driven and so provides a much higher performance than other competing products. Its rich feature set includes: content filtering, email archiving, web-based email and anti-spam protection.

Products

Resellers

How can I force a refresh of the shared data for one or all of my users?

SYMPTOMS

Data that has been shared to the server is corrupt or incomplete.

CAUSE

Some example reasons why the WorkgroupShare server may need to be re-installed:-

The server setting that controls the synchronization of attachments (WorkgroupShare v2 only) may have been changed. The data for each existing record will not be automatically refreshed (ie attachments add or removed) to reflect this.

A database field may have been increased in size to accomodate larger data items. The currently truncated data will need to be re-synchronized to the server.

RESOLUTION

First, unshare a folder by clicking Tools, Share, Settings in Outlook. When the client next synchronizes, this folder and its contents will be deleted from the server. This can be confirmed in the Administrator. Then, re-select the same folder and synchronize again. Its contents will be shared to the server once more and any errors in the data will be corrected. Note that user access permissions will need to be re-configured as before. When other users connect, their copy of this shared folder will also be refreshed.

This procedure can be repeated for other folders in turn or multiple folders can be deselected, synchronized and reselected together.