All Smiles Dental Complaint - Beware All Smiles Dental Care

MONETT, MISSOURI -- I actually spent around $200 dollars and I'm VERY disappointed in the "All Smiles" dental team. The patient was my 7 year old son and I was NOT allowed to be in the room while they did the procedure. They said he "needed" a root canal, but did a deep filling. W/in ONE week my son was having pain again. They did ANOTHER x-ray, and then another 'deeper' filling. I got charged for BOTH appointments, even though they admitted they did nothing to help on the 1st visit. Today (a week after the 2nd filling) the same tooth was again hurting and painful. At first the Dentist offered to give me a refund on the 2nd filling, and said they'd do the root canal today (and of course, charge me for it) but I told him I wanted a 2nd opinion. The refund offer was taken off the table!! I am SO dissatisfied with Dr Kean, his staff and "all smiles" SHOULD be re-named "all frowns". Today, I took my son to a Dentist who said the decay was still in the tooth and it needed to be pulled. There is a 12 year molar that will eventually replace the spot where that tooth was. Guess what it cost me?? $14.00.....And THIS dentist allowed me to sit right there in the room while they did the procedure. All smiles dental is NOT to be trusted!! They will CHARGE you for doing work that is not NEEDED or doesn't work!

I'm sorry, but if I ever took my child to a dentist and they would not let me be in the room with them (especially with a child that young), I would pick up and walk out. Glad your son is feeling better, though.

Posted by Anonymous on 2011-01-11:

Dentistry is frightening for many children, and the current practice in many offices is to discourage parents from being in the operatory with their child because children tend to be more cooperative and better patients when their parent is not in attendance. That being said, it should always be an option for the parent to be in the operatory with their child if they so choose, and I would walk out of any office that did not allow that. They should have performed an endo the first time, and capped the tooth to save it. Glad you found a dentist you are comfortable with.

Posted by Jennifer on 2011-01-12:

My old dentist's office had that same policy because parents got in hygenist's way. That and a few other things caused me to take my teeth elsewhere. Now that they are in their teens, they don't want me anywhere near them...but anyway, my daughter had to have two molars pulled by the orthodontist before she got her braces. They told me I could stay if I wanted. My daughter told me to beat it, and I was out of that room in no time. But you should always be given the option.

Posted by Nohandle on 2011-01-12:

Pediatric Dentists in this area generally do not allow parents/guardians in the treatment room at all with the child. It is fully explained on the initial visit and the parent is allowed the first visit for a tour so the child is made to feel comfortable. There might be exceptions but parents often get in the way and cause a child more anxiety by being there. With a general dentist I'm not aware of their policies.

In complete sincerity, had you been allowed in the same room would the outcome have been different? I know nothing about dentistry but I expect in your case you made the best choice by going to another practice although I wonder about $14.00 for a dental visit.

Posted by trp2hevn on 2011-01-12:

I took my kid to a dentist that my nephew used when he was little and they let me go back with him - the first time. On the second appt. they told me to wait in the waiting room. That was the last appt. with that dentist. I found a dentist that encouraged parents to go back with the kids and I don't care how much more it may cost, I'm sticking with this one.