Introduction
Some time ago it was suggested that a comprehensive but simple to use guide for ITIL would be universally helpful. Someone coined the phrase 'ITIL for Dummies'.

The problem is that, as useful as this would be, it would be a significant undertaking. It is not, however, impossible.

As this is a community, and relatively open, we decided that the only way to make this happen, and ensure that it is freely accessible, is to fund and support it ourselves. We created an 'open site' specifically to house it, and we installed the technology to enable it: known as a 'wiki'.