Covid-19

We are open, and shipping every working weekday. Our regular couriers are serving UK and international customers. It might take a few extra days than normal for your parcel to reach you overseas, as we have to wait for airlines. However, tracking is provided and parcels are arriving as expected and have been throughout the whole of March and April.

The exception to this applies to these destinations below. We look at the situation with our couriers on a daily basis, and will send any back orders and add the destinations back to the website checkout, as soon as the routes reopen.

Australia

Belarus

Brazil

Costa Rica

Greece

Malta

New Zealand

Philippines

Poland

Qatar

Saudi Arabia

South Africa

South Korea

Ukraine

United Arab Emirates

General Information

*/**UK Shipping

Order Value under £60 is £3.99 : 4-5 day service, but this is often 48 hours.

Order Value of £60+ : FREE UK SHIPPING

Express delivery UK is £6.75 : 1-2 day service, but this is often next day.

*Isle of Man, Guernsey and Jersey are NOT UK for the purposes of shipping fees. Do not select UK, select Isle of Man, Guernsey or Jersey as appropriate so that correct tax treatment and shipping costs are applied to your order.

**Ireland, do not provide a BT postal address to us for shipping if you reside in Republic of Ireland. UK postal rates will not apply to you.

International Shipping

Please order any items you would like on the website, and the shipping cost will be calculated based on the weight of the goods in your basket at checkout.

Delivery charges will be stated clearly and prominently on the checkout page before you place your order.

Delivery charges do not include customs or import duties for which the customer is separately responsible.

If you email Customer Service relating to individual shipping quotes or confirmation of shipping prices, we will refer you to the matrix below, and for specific information relating to the goods you wish to buy, we will refer you to the checkout page where you must add your full shipping address to see accurate and specific shipping options.

Polite notice to our international customers: We're sorry, Customer Service unfortunately cannot supply or comment on individual shipping: all shipping is quoted for by the website, according to the weight in your basket and the destination country you enter on the checkout page, for the parcel.

The shipping services we commonly use for sending parcels overseas are Royal Mail, DPD and DHL. We also have a slower bulky service for large international orders.

Please ensure that the English alphabet is used for billing address, shipping address and matches the billing address of the method of payment. We cannot process orders in a non-English alphabet or language.

We're sorry doll furniture cannot be shipped internationally.

PLEASE NOTE, THAT THE BELOW TIMETABLE IS ACCURATE FOR MOST OF THE YEAR, AND FOR THE PRE-CHRISTMAS PERIOD OR AT TIMES OF BAD WEATHER IT IS NECESSARY TO ALLOW EXTRA TIME.

WE RECOMMEND AT LEAST ANOTHER 5-7 BUSINESS DAYS.

DELIVERY COSTS - INTERNATIONAL DESTINATIONS

EUROPE: 3-6 WORKING DAYS

REST OF WORLD: 5-13 WORKING DAYS

AIR: 3-5 DAYS

LOCATION:

PRICES FROM:

TYPICAL ECONOMY PARCEL:

AIR EXPRESS PRICE:

(based on shipping a 50cm Gotz Happy Kidz doll)

AUSTRALIA

14

£22

£38

AUSTRIA

£13

£21

£28

BELGIUM

£10

£12

BELARUS

£18

£25

£36

BRAZIL

£16

£16

BULGARIA

£14

£22

£29

CANADA

£12

£18

£32

COSTA RICA

£17

£17

CROATIA

£14

£17

CZECH

£12

£18

£28

DENMARK

£10

£12

£27

ESTONIA

£13

£18

FINLAND

£12

£18

£27

FRANCE

£6

£6

GERMANY

£6

£6

GREECE

£12

£36

GUERNSEY*

£4

£18

HONG KONG

£12

£19

£33

HUNGARY

£12

£15

£22

IRELAND

£13

£16

ISLE OF MAN*

£4

£18

ISRAEL

£19

£30

£38

ITALY

£13

£22

£27

JAPAN

£16

£26

£36

JERSEY*

£4

£18

KAZAKHSTAN

£19

£30

£38

LATVIA

£12

£20

£28

LITHUANIA

£12

£20

£28

LUXEMBOURG

£14

£14

MALTA

£15

£20

£28

MALAYSIA

£16

£21

£36

NETHERLANDS

£6

£6

NEW ZEALAND

14

22

£45

NORWAY

£10

£16

£32

PHILIPPINES

£15

£15

POLAND

£12

£18

£28

PORTUGAL

£12

£20

£28

QUATAR

N/A

N/A

£45

ROMANIA

£11

£22

£28

RUSSIA

£13

£21

SAUDI ARABIA

N/A

N/A

£45

SINGAPORE

£12

£23

£36

SOUTH AFRICA

£22

£22

SOUTH KOREA

£16

£17

£33

SPAIN

£12

£18

£28

SLOVAKIA

£14

£17

£28

SLOVENIA

£14

£17

£28

SWEDEN

£14

£16

£30

SWITZERLAND

£14

£15

£32

UNITED ARAB EMIRATES

N/A

N/A

£36

UKRAINE

£12

£26

USA

£12

£20

£27

* Isle of Man, Guernsey and Jersey are NOT UK for the purposes of shipping fees.

Do not select UK, select Isle of Man, Guernsey or Jersey as appropriate so that correct tax treatment and shipping costs are applied.