U.S. and Canada reservations contact information

For ticketing, reservations or ticket changes, contact us using the information below. We suggest visiting the Flight Search and Manage Reservations sections before contacting us, as you may be able to book or change your reservation on united.com.

Select your country or region:

Contact United in the U.S. and Canada

Travel reservations

Reservations and information1-800-UNITED-1 (1-800-864-8331)

United offers an automated IVR (Interactive Voice Recognition) phone system, giving you a choice between speech recognition and touch-tone options. To navigate the 1-800-UNITED-1 menu by touch-tone, please see the list of options and corresponding touch-tone commands below:

Reservations automated phone system menu

Option

Command

Flight status

Press 1

Book a flight

Press 2

Existing reservation

Press 3

MileagePlus

Press 4

More options

Press 5

Baggage

Press 5, then 1

Refunds

Press 5, then 2

Receipts

Press 5, then 3

Feedback

Press 5, then 4

Other services

Press 5, then 5

Please note: While touch-tone menus are not available on all United calls, we will always allow the touch-tone option for entering your personal information, including account or credit card numbers. For example, if you are being asked for MileagePlus account number ABC12345, you can use your telephone keypad to enter the corresponding numerical digits: 22212345.

Telecommunication device for the deaf or TeletypewriterTDD/TTY: 1-800-323-0170

MileagePlus frequent flyer award reservations

For award reservations on United and our MileagePlus partners1-800-UNITED-1 (1-800-864-8331)