Notice

We work hard to ensure that your items are shipped out to you in the fastest possible time.

These are our delivery promises to you:

- For orders received before 3.00PM on any business day, we promise to ship them out within the same day.- For orders received after 3.00PM on any business day, we will ship them out on the next working day.- For orders received over the weekends and on public holidays, we will ship them out on the next working day.

** There are unexpected situations where it may take a little longer than usual for us to process your orders due to high order volume (especially during the weekends and public holidays). In such instances, we seek your patience and understanding if a little more time is required for us to ship out your orders as we work at our maximum capacity.

We provide shipping to you via the following 2 methods that you can select when placing your order:

1. SingPost Normal Mail

- Cheapest shipping method- Delivered to your letterbox- Takes 1-5 business days to be delivered depending on SingPost and your area postman- No tracking number to track status

2. SingPost SmartPac

- Cost abit more- Items delivered to your door step. If no one is around, postman will deliver items to your letterbox. If letterbox is full, a delivery advice will be issued so you can request for re-delivery or collect at the nearest post office- Takes 1-5 business days to be delivered- Tracking number is provided so you can track the status via SingPost website

Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller end

Defective item issue-Provide picture of the defective area of the received item-Provide video of the non-functioning of the product. (For electronic products)-Shipping fee will be incurred from seller end

Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's end

How to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress

We work hard to ensure that your items are shipped out to you in the fastest possible time.

These are our delivery promises to you:

- For orders received before 3.00PM on any business day, we promise to ship them out within the same day.- For orders received after 3.00PM on any business day, we will ship them out on the next working day.- For orders received over the weekends and on public holidays, we will ship them out on the next working day.

** There are unexpected situations where it may take a little longer than usual for us to process your orders due to high order volume (especially during the weekends and public holidays). In such instances, we seek your patience and understanding if a little more time is required for us to ship out your orders as we work at our maximum capacity.

We provide shipping to you via the following 2 methods that you can select when placing your order:

1. SingPost Normal Mail

- Cheapest shipping method- Delivered to your letterbox- Takes 1-5 business days to be delivered depending on SingPost and your area postman- No tracking number to track status

2. SingPost SmartPac

- Cost abit more- Items delivered to your door step. If no one is around, postman will deliver items to your letterbox. If letterbox is full, a delivery advice will be issued so you can request for re-delivery or collect at the nearest post office- Takes 1-5 business days to be delivered- Tracking number is provided so you can track the status via SingPost website

Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller end

Defective item issue-Provide picture of the defective area of the received item-Provide video of the non-functioning of the product. (For electronic products)-Shipping fee will be incurred from seller end

Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's end

How to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress

May I request delivery before tomorrow 4 PM. I am travelling out of country tomorrow it would be very helpful if youcan deliver tomorrow. If required I am willing to come and collect. Please let me know.

Thanks,Palak 9023 1815

[Re] Urgent DeliveryHi Palak,

Thank you for your message.

Noted your request. We have already shipped out your order via SingPost SmartPac.

Your tracking number is SM600635287SG.

If there are no delays from SingPost, you can expect to receive it by tomorrow but we can't guarantee this as it is highly dependant on the delivery schedule of SingPost.

The item will be delivered to your doorstep, if no one is around to collect the items during delivery, the courier will deliver it directly to your letterbox. Do take note of this.

Let us know if there's anything else we can help.

Thank you and have a safe trip!

Best Regards,BANN & CO.

[Re] Urgent DeliveryThanks for prompt response. Looking forward to receive it by tomorrow.

i ordered casing for Xiaomi but was given iPhone cover instead. As I was in urgent need for a cover, I have purchased it from retail and would like to get an exchange for Redmi Note instead. Please response asap.

[Re] Wrong item deliveredHi Elaine,

So sorry for sending the wrong case to you.

Would it be ok if send us a photo of the case you've received so we can process your claim and advise you on the exchange procedure accordingly?

Thank you very much.

Best Regards,BANN & CO.

[Re] Wrong item deliveredPlease see attached pictures.

[Re] Wrong item deliveredHi Elaine,

Thank you so much for the photo.

From the photo, it does not appear that the case has been sent wrongly.

The case in the photo is a Xiaomi Mi Note case that has been sent correctly as per your order. It is not an iPhone case as the iPhone version of the case has a larger camera hole.

I have the tampered glass oh s7 edge. Does the flip series fit? Dies it have the number at the side?

[Re] Does this flip cover fit the tampered glassHi,

Thank you for your message.

If you are using the normal tempered glass for the S7 Edge, there should not be any problem since the normal tempered glass does not cover all the way to the edge.

But if you are using a full coverage tempered glass, it will depends. Most full coverage tempered glass for the S7 Edge has lifting issue at the edges. We cannot be certain if our flip cases will fit your phone nicely without lifting the tempered glass.

This is what we can do for you. You can purchase a case and give it a try. If it does not fit your phone nicely, you can return it back to us for a refund.