Francoise Clemes, Chief Customer Service Officer at EE said: “Our Broadband Service...continues to fall short of what our customers expect and deserve – but I want to reassure them we’re addressing this as a priority.

“As well as opening a Broadband Operations Hub and bringing in a new team, crucially we are introducing integrated systems so that we can align processes between mobile and broadband.

“I’m not going to offer any excuses because broadband customer service has simply not been good enough. I promise all of our customers that Service is our top priority and, through Broadband Service First, we will fix this.”