Best Answers

Hi @Abira35 and welcome to our adorable Community 😊 I am sorry this is happening to you. You can try to clear cache for this game on your device, and make sure that you have at least 2GB of free memory. It would be great if you can do a screenshot. Thank you.

In addition to what @firebombmarkus said, try checking when your device was manufactured. If it has been more than two years, then it is possible the game may not run as smoothly as you may like it to. I hope this helps!

Hi @Dustin_Rodenberg Welcome to the Candy Crush Friends community Try clearing the cache and make sure you are running the latest version of the game.What is the device you are using? Troubleshooting for iOS and Android

Hello @firebombmarkus and @Joseph45, my Samsung device is 3 years old (kitkat 4.4) and I have around 1 GB free space but I don't have any problem in playing the game. @Abira35 issue can be termed as freezing as the player is unable to move ahead. Few players have experienced it including me and it was sorted out after a day or two. I was stuck on 309 for a little more than 2 days and did all trouble shooting tips but the next level would not open up. @Abira35 in case you don't have any saved up / accumulated boosters than you can uninstall and download the game once again. Wish you all the best.

Hey @Veeresh and thank you for adding up to our comments. I think that it's not necessary to have 2GB of memory but it is recommended because it works the best in that case. As for the Android OS version I am not sure but Kitkat abviously works with you. Have a great day 😊