FAQs

FAQs

This issue only occurs in Windows. If you see overlapping text and/or unexpected symbols after saving a Lasergene help topic as an Adobe PDF document, you may need to change your Adobe settings:

Click Start > Devices and Printers.

Double-click on Adobe PDF.

Choose Printer > Properties.

In the General tab, click on the Preferences button. Uncheck Rely on system fonts only; do not use document fonts. Click Apply.

In the Paper/Quality tab, click on the Advanced button. Click the link Substitute with Device Font. From the drop-down menu, choose Download as SoftFont. Double-click on PostScript Options, and click the link Automatic. From the drop-down menu, select Native TrueType.

Click OK, then Apply, then OK.

Open the Lasergene help topic of interest and save it as an Adobe PDF document.

Open the newly-saved document. The text should now display legibly.

The instructions above apply specifically to Windows 7, but other Windows operating systems use a similar procedure.

Commuter licenses can be checked out for an extended period of time. Therefore you may want to limit how many licenses can be checked out as commuter licenses. You will need to indicate a certain percentage that can be used as commuter licenses in environment variables.

Open the Control Panel and go to the category System and Maintenance (or System and Security) > System.

Select Advanced System Settings and then click on the Environmental Variables button.

Double click on LSERVOPTS in the System variables list. This variable value will contain -l followed by the path to the log file.

After the path, enter a space, then -com, followed by another space, then a 2-digit number indicating the percent. For example, -com 50 would indicate 50% of all licenses can be used by commuter licenses.

Drag the com.dnastar.license-server.plist script file onto a text editor icon such as TextEdit or BBEdit.

Locate the line: /Library/Logs/DNASTARLicenseServer.log

After the path, enter a space, then -com, followed by another space, then a 2-digit number indicating the percent. For example, -com 50 would indicate 50% of all licenses can be used by commuter licenses: /Library/Logs/DNASTARLicenseServer.log -com 50

After editing an enzyme file or enzyme selector file in SeqBuilder, the revised file is saved in a different location from the original file. To display the path to the newly-saved file, use the Help > About SeqBuilder (Windows) or SeqBuilder > About SeqBuilder (Macintosh) commands.

If you are using a network version of Lasergene, you can check out a license using the Commuter License Manager. This manager is installed on each client machine in the same directory as the Lasergene or ArrayStar applications.

Users may use the Commuter License Manager to check out one simultaneous use of a license for up to thirty days. This checked-out license decrements the overall available licenses for all users. Once a license is checked out, the client computer can be disconnected from the network and the client applications will continue to function.

A commuter license is useful if you have Lasergene or ArrayStar on a laptop and check out a license to use the laptop in a remote location. Remember to check the license back in when returning so that others can utilize it.

The percent of licenses that can be checked out as commuter licenses can be changed, if desired. By default, 100% of all licenses not in use can be checked out. Click here for more information on changing the percentage of available commuter licenses.

Note: We do not recommend checking out a license on a one-user network, as this will take up the entire license and prevent others from using it.

Macintosh: Hard Drive:Applications:DNASTAR:Lasergene ‘x’ Data
Included in this directory are the genetic codes, SeqBuilder’s cloning vector catalog, the vector data used in SeqMan, Borodovsky matrices and matrix patterns for GeneQuest, the repetitive and contaminant sequences folders for SeqMan, layout templates for SeqBuilder, default outlines for Protean and GeneQuest, as well as demo data for the Lasergene Core Suite Tutorials.

Enzyme and enzyme selector files are installed in the Lasergene parent directory:

Windows: C:\Program Files\DNASTAR\Lasergene ‘x’

Macintosh: Hard Drive:Applications:DNASTAR:Lasergene ‘x’

Note that once an enzyme file or enzyme selector file has been edited, the revised file is saved in a different location:

Macintosh: Hard Drive:Library:Preferences:DNASTAR:DataManager:1.0 or Hard Drive: Applications:DNASTAR:Lasergene ‘x’
This path for the revised files can be viewed by using the Help > About SeqBuilder (Windows) or SeqBuilder > About SeqBuilder (Macintosh) commands.

Miscellaneous Lasergene and installation-related files are listed with their locations in the following PDF document:

Note: The installer for Lasergene does not transfer data files from any earlier version’s directories. To use customized support files with Lasergene, copy the files to the corresponding Lasergene directories. We recommend that you back up any customized support files when uninstalling older versions of Lasergene.

In the normal course of business, DNASTAR frequently grants the user of our software a perpetual license for the use of such software. A perpetual license is defined as the use of the license for the software version purchased, for an unlimited period of time. A perpetual license does not permit users to place DNASTAR’s software on more computers than were licensed for use in the initial purchase.

DNASTAR is not under any obligation to provide users of the software with support or additional copies of the original version of software purchased for backup, upgrades to new computers, or for any other purpose. In addition, DNASTAR is under no obligation to update its software for new computer operating systems, hardware configurations or for any other reason after initial purchase of the license by the customer. Users may continue to use a particular software version after DNASTAR support has been discontinued as long as the use of such software is not in conflict with any more recent license agreement agreed upon by the customer and only on the number of computers originally covered in the purchase agreement with DNASTAR or one of its distributors or agents.

DNASTAR applications can be licensed to run on multiple computers by purchasing a site license, network license, or multiple standalone licenses. Lasergene, SeqMan NGen, and ArrayStar can be purchased with any of the three options, while GenVision is available in the standalone or site license versions.

To learn about the benefits of each option, please refer to our Software Licensing Options page. In addition, a member of our Sales team can discuss the various licensing alternatives with you and assist in determining the optimal license type for your situation.

We’d be happy to! DNASTAR can custom assemble, analyze and deliver a finished genome, or part of a genome, along with customized visualizations and reports. In collaboration with our sister company, Scarab Genomics, we can even prepare the library, arrange for sequencing, and then assemble and analyze the resultant data.

Our experienced, on-site Support team can assist you at any stage of your project by phone or e-mail. You can also request that Support set up a free, one-on-one training webinar to walk you through your project.

To find the appropriate trademark for a DNASTAR application, please refer to the “Trademarks” section of our Legal Information page. For examples of recent publications that cited DNASTAR software, see our Published References page.

Unfortunately, is not permissible to publish data or images obtained using DNASTAR’s free trial software. For more information, refer to the license agreement displayed during installation of the free trial software. Note that DNASTAR’s Marketing department routinely tracks citations and references to our software in the literature.

To purchase the software so that you can legally publish data and images (including those generated while you were using the free trial version), choose either of the following options:

You will be taken to a page listing your purchased applications and their version numbers, along with the number of remaining keys and the expiration dates for service plans.

An informal way to see which products have been installed/authorized is to launch the DNASTAR Navigator application. Applications listed in color are installed/authorized, and those that are “grayed out” are not. Note that this procedure does not differentiate between purchased versions of the applications and free trial versions. If you have installed a free trial version, it is best to use the numbered steps, above.

I was very pleased when I received the first letter from a reputable Dnastara!
I heartily thank you for your interest in us – a scientist. Soon we will meet again. I congratulate the friendly team with 30-year anniversary. Congratulations dear friends! I wish you all good health, happiness, longevity, greater success in work and life!
Sincerely: Doctor of Chemical Sciences Sokhrab Ismailov