What Is An Andromeda C‑CAT?

A C‑CAT (Client-Centric Action Team) is a dedicated team that includes twoRemote Service Techs, and one or more IT Field Techs whose activities are curated by an Account Coordinator(AC)—each specifically appointed to service your organization. With cat-like reflexes and precision, your Andromeda C-CAT will pounce on any IT issue, upgrade, or project. (It's really the cat's meow for your IT needs!)

Your business depends on technology that simply works.

If you are ready for peace of mind, a dedicated team monitoring, updating and managing your network and, most importantly, if you are ready to get rid of IT headaches once and for all, it's time to make the move to Data Network Management Services with Andromeda: the premier IT Services company in the Chicago, IL area!

6 Ways Andromeda Does Network Management Services Better

100% Live & Local Support

Andromeda's team is completely staffed by local technicians near Chicago, IL. No matter the hour, your issue is resolved quickly and professionally. In fact, 68% of incoming calls are connected to a live technician for immediate response. When a technician isn't available, our average response time is less than 30 minutes. And if that isn't impressive enough, emergency after-hours support response times average less than 10 minutes!

Dedicated Account Teams

You deserve a team that truly understands your business and your needs. That is why Andromeda introduced Client-Centric Account Teams (C‑CATs). As an Andromeda office network management services client in Chicago, you'll have a dedicated account team. An assigned team means one point of contact as well as assigned technicians that are personally acquainted with your network and the unique needs of your business.

Done Right The FIRST Time

Nothing is more frustrating than believing an issue is resolved only to find that the work was only half finished or the problem wasn't actually fixed. We understand this which is why we monitor each ticket and track "Re-Open" work. We are proud to share that our "Re-Open" percentage is less than 2% on all open tickets.

Built-For-You Solutions

Every business is different. We get that, which is why we customize our managed service agreements to fit the needs of each client. With multiple support packages and add on services, we will find a Cloud or On-premises IT solution that works for you.

One Call – Multiple Technologies

Never waste time playing phone tag between different vendors again. Not only do we provide Computer Network Management/IT support services in Chicago; between Telecommunication, Access Control, Security Cameras, Burglar Alarm Systems and Web Development/SEO, our team has you covered.

Close The Communication Loop

Nobody enjoys being left out of the loop. During business hours EVERY single call is answered live. We respond to emails within 2 hours or less and if your desired contact happens to be unavailable,phone calls are returned within one hour.

Want a FREE Consultation or Have Questions?Just call: 312-469-5700 or fill in the Request Form below:

Please Select the Area(s) of Service You Require (select at least one)

IT Networks

Security Cameras

Burglar Alarm Systems

Access Control

Website Development / SEO

Telephones

First Name *

Last Name *

Company *

Zip Code *

Phone *

Email *

Please provide any additional details here:

Your information will only be used for our own contact purposes and will never be shared with any third-party.

As a premier Business IT Managed Services provider, Andromeda specializes in protecting and safeguarding your data. We will work
with you to make sure all your network gear meets your needs…

…and your budget!

In an MSP role, Andromeda offers a range of service plans—anything from month-to-month "time & materials" based assistance to fixed service contracts that permit "no-brainer" conformance to an annual budget.
We even offer V.I.P. plans which permit you to "jump the queue" for HelpDesk and remote technical support assignments! Beyond the functions you would expect from a full-service MSP:

...Andromeda can offer so much more: a single, expert source for a full range of
physical security systems which can (and should) freely interact with your data network:

Telephone systems—both hosted VoIP and traditional on-premises

Building/Door Access Control

Security Camera Systems and Video Surveillance

Burglar Alarm System Installation & Monitoring

So, not only can we provide professional service for the full gamut of physical security needs of your growing organization, we are uniquely positioned to integrate those systems with any elements of your data and voice network. It is this integration that extracts the full power and usefulness of these systems for your organization.

Because Andromeda Technology Solutions is a complete service company, we
provide support for every aspect of your computer system and IT network:

But our job doesn't stop there. Once your network is operational, we can continue
to support you with preventive maintenance packages, innovative approaches to
data backup, virus and Malware control, and anti-spam solutions.

Please contact us or fill out a
New Contact form on this page to have an Account Manager
contact you regarding the many ways we can assist you with your IT/computer networking needs.

Executive Summary

We have extensive experience in all aspects of networking:

Managed IT Services Support in Chicagoland

Computer LANs

Computer WANs

Computer VPNs

Computer Network Switches

Data Backup/Business Continuity

Data Network and Voice Wiring

Wireless Networks

Remote Access

Multiple Locations

VoIP

Web/Email Hosting

We can implement and maintain every part of your business network.

If you need:

Managed IT Services Support in Chicago, IL

Data Network Setups & Cloud Services in Chicagoland

Computer Networking in Chicago, IL

IT Tech Support in Chicago, IL

Install Servers, Firewalls, Data Security in Chicago, IL

Internet Network Setup in Chicagoland

Firewall Network Security in Illinois

Remote Office data networks in Chicago, IL

...this is where you
need to be!

Our Mission

To provide our customers with exceptional service.

To be a full service organization specializing in the technology needs of businesses.

To provide both equipment and service, so our customers need only make one call to get their job done.

To place customer satisfaction above all else.

Not Ready To Call Us Yet?

Download Our FREE Report And Discover 8 Benefits Of Managed IT Services in Chicago As Well As 12 Of The Top Criteria Any MSP Provider Worth Their Weight Provides

Choosing an IT partner is a big deal. Whether you're new to the concept of a Managed Service Provider and Integrated Computer Network Management or you're frustrated with your current IT services company and looking for a new one, this report will help you focus on key factors and services you need to be aware of.

Fill out this form to claim your report!

First Name *

Email *

AndroPedia Tech Library

As part of our service, it is important to keep our client-partners well informed on IT developments, news, and best practices. Here is just a sampling of typical items from our AndroPediaSM library archive:

Network Security Assessment—The Single Most Important Cyber Security Tool You Are Neglecting Every YearNovember 19, 2018

Why you should have a network security assessment at least once per year

Let's face it – our digital world is under constant attack and your corporate network is one of the biggest targets out there. Why? Because it also tends to be an easy mark. Year after year we see large scale attacks against corporations, but did you know that the majority of cyber incidents occur against small business? Ask yourself, when was the last time you had a professional network security assessment? We'd like to share why assessments are an important piece of the multi-layered approach to cyber security for your business.

Let's start by stating something that you might not expect a tech company to express. At some point, your network and computer systems WILL BE breached by some type of cyber attack. No amount of effort or software can protect you 100%. The key is to take as many steps as you can to make it less likely you will be hacked or more realistically, take as many steps to ensure that a breach can do no real or sustainable harm to your business. No approach on the market can guarantee you will never be breached and if you run into an IT firm or product that tries to make this guarantee...run for the hills because "it just ain't" true.

Now, there are the obvious steps that you can take to protect yourself and make it harder on the criminals:

good Email habits

anti-malware software

firewalls

employee training

a professional Disaster Recover (DR) plan/device

However, there is another tool in the arsenal that you should use regularly and that is an annual (at minimum) Network Security Assessment.

How Is A Network Security Assessment Done?

Your IT support company can do an assessment; they should then give you a risk report displaying areas that need to be tightened up. If your IT company does not perform these, it may be time to start looking into someone new. Cyber threats are more prevalent every day and it is important to partner with an IT company that recognizes this and protects your business accordingly.

We find that our assessment usually uncovers security threats and holes; even when a business has the right practices and has done their research. Cyber security is a daily battle. When we run our assessment we use the results to constantly improve the defenses of our clients. And that is why, like most things in tech, an assessment should be a regular event.

The Network Security Assessment Is Done. What’s Next?

The network security assessment itself is not the only thing to request though. It is equally important to make sure that your firm supplies you with a report of their findings. This report should be simple to understand, contain an overall score and give you a breakdown of each issue found, along with how serious those specific issues are. Ask for an action plan detailing fixes for any issues that are found. Why go through the assessment if you aren't going to DO anything with the data?

How important and helpful are these reports? We are an IT company with a background protecting our partners from risk, we place protections in place for our partners and still find ways to improve our customer cyber safety every time we run an assessment.

Why? Because cyber security is a dynamic, ever changing landscape and you need to proactively search for issues. Don't let yourself learn the hard way. You never want to discover there is a hole in your cyber security by way of an attack or breach.

Interested in a Network Security Assessment?

If this article has you questioning your current setup, or if you are simply interested in starting a conversation regarding the cyber security protections necessary for your business, a network security assessment with Andromeda is a great place to start.

This post appeared first on Andromeda's WeNetwork.com/tech/ats-blog/ web page.