NOC Lead At RapidSOS

Location

Job Description

RapidSOS is hiring! Join a rapidly growing advanced emergency technology start-up in solving one of the greatest challenges of our generation:

* The Challenge: 911 was built 50 years ago for a landline system and has seen limited change since. The result is 250M 911 calls a year are managed with essentially voice only. Watch John Oliver discuss the challenge: https://www.youtube.com/watch?v=A-XlyB_QQYs (https://www.youtube.com/watch?v=A-XlyB_QQYs)
* RapidSOS Tech: Partnering with Internet of Things (IoT) companies and the public safety community, RapidSOS provides a rich data link to public safety, sending lifesaving data to aid in emergency response
* Media/Awards: Won most major start-up awards (including Start-Up of the Year by CTA/CES & Top Innovation of 2015 by MIT) and featured across national media (WIRED (https://www.wired.com/story/apple-ios-12-911-feature-will-save-lives/) , WSJ (http://www.wsj.com/articles/startup-seeks-to-solve-911s-biggest-riddle-pinpointing-cellphone-callers-1493112780) ,TechCrunch (https://techcrunch.com/2018/05/29/uber-adds-911-assistance-to-rider-app/) , NYT (https://www.nytimes.com/2015/10/01/business/smallbusiness/a-lifesaving-smartphone-app-inspired-by-a-brush-with-tragedy.html) , Time (http://time.com/4470549/emergency-gadgets/) , Newsweek (http://www.newsweek.com/2015/04/17/clock-begins-ticking-911-system-improvements-319553.html) , etc.)
* Team: MIT, HBS, Stanford, Wharton, Google, Oracle, Microsoft, Argonne & Oak Ridge National Labs, Bell Labs, venture capital, over 40 tech start-ups
* Investors: $32M of capital raised from preeminent global investors including several top VCs, Microsoft, and former leadership of Apple, AT&T, Verizon, Vodafone, Lucent, Raytheon, and three former FCC Chairmen

Watch the RapidSOS 3-Min Summary Video (https://youtu.be/ZWW40iN47D0)

What this Role is About:

As Network Operations Center lead, you will work to uphold and maintain the reliability of the RapidSOS platform. We are looking for a candidate with a strong Operations background to ensure the continual monitoring and analysis of a dynamic cloud-based environment. At a high level, this candidate will have a solid understanding of incident & alert management with an eye to continuous monitoring and improvement via automation.

* Technical background in operating a 24x7 mission critical IT environment
* Experience building and operating a Network Operations Center (NOC)
* Experience owning and working hands on with an enterprise monitoring tools such as Datadog (or Nagios)
* Experience working with AWS

What We Offer:

* The chance to work with a passionate team on solving one of the largest challenges globally
* Competitive salary and benefits and equity participation
* Dynamic, fun work environment with a highly talented team
* Flexible startup work environment and a fun atmosphere
* Rapid growth opportunities

If you're curious to learn more about RapidSOS, you can check out our full press list (http://rapidsos.com/press/) !