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Laundry Complaint

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You can make a complaint about a business that washes, dries, starches, or irons clothes, household linens, or other washable fabrics for the public or operates a public self-service laundromat with automatic or coin-operated machines. You can also make a complaint about:

Unlicensed activity

Inaccurate scales

Unstaffed laundromats that fail to post required signage with the business name and telephone number for complaints

Licensed laundromats that lose or damage your property

Businesses that charge men and women different prices for the same service

The City will not accept complaints about:

Lost or damaged items using automatic or coin-operated machines

Sanitation problems

Laundromats can set prices, including a charge for hot water usage, and must disclose prices. You must beware and shop around for the best prices.