Secospace TSM client-side install failure

Publication Date: 2012-09-14Views: 150Downloads: 0

Issue Description

When some trade user installing the Secospace TSM agent, system warning “files needed by normally running windows has been replaced to the unrecognized version, windows must revert these files to original version in order to keep the system steady” pops-up after some terminal installing and restart the device.

Alarm Information

NULL

Handling Process

Choose start> run in windows system, input gpedit.msc to open windows group policy configuration interface, choose 【computer configuration】【management template】【system】【windows file protect】, System does not report failure anymore after shutdown the file protect function.

Root Cause

Secospace TSM agent modifies the system files in the progress of installing, it can judge that user has started file protecting function in windows group safe policy according to this failure warning.