McDonald’s tech pushes are putting more on its employees’ plates—and it’s pushing workers out

McDonald’s tech pushes are putting more on its employees’ plates—and it’s pushing workers out

Working at McDonald’s involves a lot more than just flipping burgers these days, and employees are over it.

Too many options: The fast-food giant has been pushing more tech-infused ordering avenues like mobile apps, delivery, and self-order kiosks. As former employee Dudley Dickerson told Bloomberg, “They added a lot of complicated things. It makes it harder for the workers.”

Record turnover: The turnover rate in the fast-food industry is 150 percent, the highest since data began being recorded in 1995.

What this means for you: You’ll have to wait a little longer for your Shamrock Shake. Less-experienced employees juggling orders from all these new platforms could be to blame for the average 30-second increase in customer wait times last year, as reported by QSR Magazine.

Making more from less: Despite worker struggles, these new tech initiatives seem to be helping McDonald’s financially. The company saw about a 50 percent increase in revenue earned per employee. Numbers like that could make McDonald’s more likely to adopt more technological solutions, even if they take a bit of adjustment for the workers.