Dear Patient,

We are delighted to inform that our practice work very closely with our patient group known by the name Birchwood Support Group.

Birchwood Support Group has been formed in early 2011 and has been meeting regularly.

Here is the comment from the chair of Birchwood Support Group:-

It does not seem possible that we are now preparing our second newsletter for Birchwood MedicalPractice. During a series of regular meetings, The Patients Support Group has begun to bond well as a unit. At our last meeting we decided to elect two officers Chair and a vice Chair. Jack Costelloe was elected to Chair and Liz James to Vice-Chair. Both Jack and Liz feel their roles are those of facilitators to enable the group to function in a manner that achieves optimum results.

Our current elected members (as of January 2016) for the following positions of the Patient support group:

Chair - Mrs. Liz James

Vice-Chair - Mrs. Joan Robinson

Secretary - Mrs. Stella Price

Patient Educational Lead - Mr. Michael Wlashaw

Clinical Commissioning Group Lead for the practice - Mr. Richard Willcox

Communication Support - Mr Stephan Price

We have 22 committee members from various age groups and ethinic backgrounds.

Mr. Willcox represents the patient group views to ESyDOc Patient Reference Group. He also takes lead as our representative in all external meetings.

The group also has virtual members who are in constant communication.

We have worked together with the practice and recommended some changes which we feel are more patient friendly. You may have already seen or experienced some of the changes at the practice. For instance more appointments can be booked in advance, and even better extra slots are available on the day you ring. Much is going on in the background and hopefully we will be able to provide more news on these projects in the near future. We are very fortunate that we have a practice that is open to change for the better and holds the patient’s best interest as its core value. Please use the “suggestion box” for ideas that we can take on board, we have already found the suggestions very helpful.

Suggestions and Ideas

We would like to hear your views and ideas on what you would like to see from the surgery, so we can identify areas for improvement and influence the development of the local health services. You can email your suggestions to birchwoodpatientgroup@gmail.com Alternatively use the suggestion box for the patient group at the reception.

Meetings

Members of the group meet regularly on a two monthly basis. Please contact birchwoodpatientgroup@gmail.com if you would like to be invited for the next meeting.

Educational Events

Birchwood Support Group regularly organises educational events for patients to attend. First educational event was on Hypertension (High Blood Pressure) and was held on the 12th of September 2011. Please see "educational event" tab for the future events.

Feedback about Birchwood

We at Birchwood Medical Practice value your feedback.

We get told when things go wrong - we would like to hear when things go wrong and when we get it right for you

We use your feedback for staff training

Your positive feedback is a way to to thank the staff who attended to your needs

We are really grateful for your support and thank you for your feedback.

East Surrey Patient Reference Group

Birchwood Surgery is part of East Surrey Clinical commissioning Group and our Patient Participation Group is invited to attend the quarterly meetings of East Surrey Patient Reference Group. These meetings provide patients to attend and hear about what is going on in the area with regards to commissioning and clinical interest areas and to hear what is going on withthin the wider NHS arena. Information willl also be available regarding other local surgeries.

Clinical Commissioning Group Lead for the practice - Mr. Richard Willcox

Mr. Willcox represents the patient group views to ESyDOc Patient Reference Group. He also takes lead as our representative in all external meetings.

Minutes of Meetings

Newsletters

As we are your voice we communicate to you in several ways one of which is our quarterly newsletters.We would very much appreciate your help to ensure these are useful to yourself. you can view the newsletter by clicking in the following link:

Survey

Patient Survey in 2013-2014

A survey was conducted in October 2013 to explore and seek patients' view on the service we provide. This survey was independantly designed by the patient group and agreed with the practice. The aim was to survey the patients for availablity of appointments, Pre-bookable appointments. We also looked at the satisfaction with consultation with the Doctors & Nurses. Important aspect of the survey was also on reception staff and patients satisfaction with them and the service as a whole. We also looked if the patients would recommend the practice to friends and family.

The results of the Survey are now available to view by clicking on the following link:

A survey was conducted in January 2013 to explore and seek patients' view on the service we provide. We sought how satisfied were the patients with availablity of appointments, Pre-bookable appointments. We also looked at the satisfaction with consultation with the Doctors & Nurses. Important aspect of the survey was also on reception staff and patients satisfaction with them and the service as a whole.

The results of the Survey are now available to view by clicking on the following link:

Contact Us

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager

Your Message:

Your Contact Details:

Name:

Email:

Telephone:

Date of Birth:

Do you agree to be contacted regarding this matter?

Yes, I agree that you may contact me regarding this matter

About This Form

Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.

Your IP address (54.156.58.187) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.