Founder & CEO, Sherpaa

A clinic with two doors– the future of healthcare in America.

At the Lenox Hill clinic, on the insurance side, Helen waited 15 days to get an appointment. On the day of her mammogram, she stood in line at the reception desk in a crowded waiting room. An elderly patient wandered the reception area in her hospital gown, pleading for someone to help her. In the changing room, Helen’s gown was the usual thin seersucker. The technician was friendly and efficient, though Helen didn’t see a doctor. She went home not knowing whether she was healthy or not, and waited nine days for her results. But it was good news, a clean bill of health. Though the list price was $350, Helen’s insurance paid the clinic $140 and she paid nothing, because her health insurance covers preventive care such as mammography. At the Private Imaging clinic — the boutique side — Linda was able to get an appointment in two days. She was greeted immediately in the private reception area. She changed into a comfy spa robe. Her technician was also friendly and efficient, then the doctor read the scan after a few minutes, reassuring her, “Your mammogram’s negative. Nothing to worry about. See you next year.” Linda walked out carrying a copy of her X-rays. Linda wrote a check to the clinic for $350; if she’d had the same insurance plan as Helen, Linda’s net cost would have been $210.

This is the future folks. If you use insurance (whether public or private), you’ll be treated like a number, you’ll have to wait for rationed care, and you’ll get the same old poor quality, inefficient sickcare from massive institutions that care more about profiting off your sickness than maximizing your health.

If you pay cash (remember, 85% of America spends less than $5,000 on healthcare usage in a given year), you’ll get a well designed customer service experience and high quality, informative, communicative healthcare.

Critics will say this theory is anti-social. I will say you can’t have both. You must sacrifice either experience, communication and accessbility in exchange for “everyone being financially covered.” Is it more important that we’re all financially covered for sick care or is it more important to receive high quality, communicative, accessible health care?

The future of healthcare in America should be about a true consumer-centric health experience. Monopolies don’t care about experience. You can’t have a health experience with insurance– you aren’t the customer paying the doctor. They’ve proven that with 50 years of history. If you pay the doctor directly, you are purchasing good communication and understanding from a reliable consultant who can help you optimize your health. If you don’t get this from one doctor, you have the freedom to go anywhere else and give your hard-earned money to a doctor who does provide that experience.