Q: Tell me more about the new security feature in Online Banking.
A: Instead of security questions, Westerra is now sending 4-digit codes by text message or through an automated phone call as an additional layer of identity protection. These one-time codes will replace your security questions when extra verification is needed. Your current username and password will not change. Getting started is easy - just pick the phone number you want to receive the code (or add a new phone number), choose how to receive the code (text or automated phone call), and enter the code you receive to verify your phone number. This new security feature does not apply to Westerra’s Mobile App – you will continue to use security questions. Please call 303-321-4209 if you have any questions.

*Supported = All functionality of the product has been tested and successfully meets all functional and visual design requirements for screen sizes of 1024x768 and larger.

**Allowed = All major functionality of the product has been tested and successfully meets functional requirements for screen sizes of 1024x768 and larger. Some design and/or functional deficiencies may occur.

Please note: Online Banking cannot be viewed with Internet Explorer 8 (Windows WP). You will need to download Chrome or Safari or upgrade to Windows 7.