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BT Paragon 550 Corded Telephone User Guide

2.
Section
• Directory lets you store up to 100 names and numbers for
easy dialling.
• Send and receive SMS text messages.1
• Caller Display lets you see who’s calling and your phone stores
details of the last 30 callers in a Calls list.2
• Answering machine with up to 16 minutes recording time.
• Hear your messages via the loudspeaker or privately via
the handset when using the remote access feature.
• Handsfree – make and receive calls using the
built-in loudspeaker.
• Calendar and alarm.
1 Requires subscription to a Caller Display Service and you must not withhold
your telephone number. A quarterly fee maybe payable.
2 Requires subscription to a Caller Display Service. A quarterly fee maybe payable.
Welcome…
to your BT Paragon 550 corded digital
telephone and answering machine

3.
Section
This User Guide provides you with all the
information you need to get the most from
your phone.
You must first set up your phone before
you can use it. This doesn’t take long as it
is easy to do.
Just follow the simple instructions on the
next few pages.
Need help?
If you have any problems setting up or using your
BT Paragon 550, contact the Helpline on 0800 218 2182*
or email bt.helpdesk@vtecheurope.com. Our dedicated
advisors are more likely to be able to help you than the
retailer where you made your purchase.
Alternatively, you may find the answer in the ‘Help’ section at
the back of this guide. Additional answers to Frequently Asked
Questions are also available from www.bt.com/producthelp
Got everything?
• BT Paragon 550
corded telephone
• Mains power adaptor
(Item code: 039954)
• Telephone line cord
(pre-installed)
• Desk mounting plinth
IMPORTANT
Only use the telephone
line cord supplied.
IMPORTANT
If you select a polyphonic
ringtone the tune will
continue to play for a few
seconds once the handset
is lifted. This is normal.
* Calls made from within the UK mainland network are free.
Mobile and International call costs may vary.

7.
Getting started 7
Location
You need to place your BT Paragon 550 close enough to a mains
power and telephone socket so that the cables will reach.
Setting up
1. Attach the desk mounting plinth. The telephone line cord is
pre-installed but make sure you route the cable through the
grooves in the plinth. Do not route the line cord under the
plinth as you could damage it.
2. Connect the longer straight end of the curly handset cord into
the base. Connect the other end of the cord to the handset.
3. Plug the mains power adaptor into the power socket on the
underside of the base. Plug the other end into the mains
socket and switch the power on. The display lights up.
WARNING
Do not place your BT Paragon 550 in
the bathroom or other humid areas.
IMPORTANT
The BT Paragon 550 will still be able
to take and receive calls during
power failure as long as the
telephone line cord is still plugged in.
Full functionality will of course
be limited.
Using your BT Paragon 550 on a
Broadband line?
If this product is to be used on a
broadband line then you must ensure
that it is connected via an ADSL
microfilter. Using this product on a
Broadband line without an ADSL
microfilter may cause problems with
this product and your Broadband
service.
Additional BT ADSL microfilters can be
purchased from www.shop.bt.com
Hearing aid wearers may benefit
from switching their hearing aid to the
middle T position and holding the
earpiece up to the aid not their ear.
If you experience poor speech quality
or interference, make sure the product
is not located too close to other
electrical appliances.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Cord channel for line cord
Cord channel for power supply cord

8.
4. Plug the end of the telephone line cord into the telephone
wall socket.
5. Press the line cables into the grooves on the base of the phone
so that the phone can lie flat.
Providing you have subscribed to your network’s Caller Display
service, the day and time is automatically set when you
receive your first incoming call.
However, you can also set the day and time manually, see page 39.
Your Paragon 550 is now ready for use.
8 Getting started
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Power socket Telephone
line socket

9.
Getting to know your phone 9
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Display
Shows the status of
your phone.
Calls indicator
Indicates incoming
calls or new calls in
the calls list, p20.
Menu
Opens the menu, p11.
Selects on-screen
options.
Messages
Indicates new voice
or text messages.
Options
Selects the option
displayed on-screen.
Navigation
Scroll through menu options,
adjust the volume during calls, p14.
Open the Appointments calendar during a call, p36.
Moves the cursor when entering text.
End Call
Press to end a call.
Also lets you exit from
the menu.
Talk/Handsfree
Press to make a call, p13.
Handsfree calling, p13.
Buttons

11.
Display icons & menu navigation 11
Navigating the menu
Your BT Paragon 550 has an easy menu system.
1. Press Menu to open the main menu or press the individual feature button e.g. to open a
specific menu.
2. Scroll or to the option you want.
3. Press the OK option button to select the feature displayed or press the Back option button to
return to the previous level.
Exit menu
If you want to exit a menu or the directory, either press to return to standby or press the
Back option button until the standby screen appears.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Ringer off
Alarm on
On-hook,
Off hook
Handsfree
New text messages
New calls received
Flashing -New answering
machine messages
On – answering machine On
Main display icons

13.
Using your phone 13
Making calls
Dial a number
1. Lift the handset and dial the number.
Preparatory dialling
1. Enter the number first. If you make a mistake, press the Clear
option button.
2. Lift handset to dial.
End a call
1. Replace handset.
Handsfree
1. Press . The display shows and you can hear the dial
tone. Dial the number.
2. Press again to end the call.
Call timer
Your phone automatically times the
duration of every external call.
The time is shown on the display
during the call and for a few seconds
after the call has ended.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Handsfree lets you talk to your caller
without holding the handset. It also
enables other people in the room to
listen to both sides of your
conversation.
To switch a handsfree call to the
handset, lift the handset.

14.
You can use a headset with your BT
Paragon 550. A headset is not
supplied with the product.
When using the headset, you can
switch to using the handsfree
loudspeaker by simply pressing
the button.
Headset
1. Plug the headset into the socket.
2. Press the button twice to answer a call, or get a dial
tone if dialling out. Press the button to end your call.
Switch a call from headset to handset.
1. During a call via the headset, lift the handset. The call is
automatically switched to the handset.
2. Press to switch the call between the headset and
the handset.
3. Replace the handset to end the call or press .
Volume
1. During a call, press or to increase or decrease the
call volume.
14 Using your phone
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

15.
Secrecy
1. During a call, press the Secrecy option button.
Display shows SECRECY ON. Your caller cannot hear you.
2. Press OFF to resume your call.
Redial
You can redial any of the last five numbers.
1. Press the Redial option button. The last number dialled
is displayed.
2. Scroll or to the number you want.
3. Lift the handset or press to dial.
Delete a redial number
1. Press the Redial option button. Scroll or to the
number you want.
2. Press the Options option button. DELETE ENTRY is
highlighted.
3. Press OK. The number is deleted. Press the Back option button
until you return to standby.
15Using your phone
When on a call, you can talk to
someone in the same room without
your caller hearing.
When in ‘call’ and ‘secrecy’ mode,
please note that no other features such
as ‘appointements’ or ‘phonebook’ can
be accessed.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

16.
You can still make 999 and 112
emergency services calls on your BT
Paragon 550 if the mains power fails.
Save a redial number to the directory
1. Press the Redial option button. Scroll or to the
number you want.
2. Press the Options button and scroll to SAVE NUMBER.
Press OK.
3. Enter the NAME (see Entering names page 17).
4. If necessary scroll to edit the NUMBER then press Save.
SAVED is displayed. Press the Back option button until you
return to standby.
Delete all redial numbers
1. Press the Redial option button. The last number dialled
is displayed.
2. Press the Options option button then scroll to DELETE
ALL and press OK. DELETE ALL ENTRIES? is displayed.
3. Press Yes to confirm or No to cancel. Press the Back option
button until you return to standby.
If the mains power fails
If your BT Paragon 550 loses mains power or if it is unplugged,
you are still able to make and receive calls including 999 and
112 calls to emergency services.
The backlight on the display will not come on and the
answering machine will not function.
16 Using your phone
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

17.
Phonebook 17
Open the phonebook
1. Press . Stored entries are displayed alphabetically.
Character map
New phonebook entry
1. Press then, press the Options option button. Display
shows NEW ENTRY. Press OK.
2. Use the keypad to enter the name and the telephone number,
then scroll .
3. Enter the number, scroll to GROUP.
4. Press or to select the group you want the entry
stored under.
5. Press the Save option button.
6. To add another entry, press the Options button or press Back
to return to standby.
You can store up to 100 names and
number in the phonebook. Names can
be up 14 characters long and numbers
up to 24 digits long.
Entering names
Use the keypad letters to enter names,
e.g. to store
TOM:
Press once to enter T.
Press three times to enter O.
Press once to enter M.
Writing tips
If you make a mistake, press Clear to
delete the last character or digit.
Press to insert a space.
Your phone is set to insert the first
letter of a name as an upper case
letter. The rest will be in lower case.
Press to switch between lower
case and upper case letters.
Insert a pause
You may need to do this if your BT
Paragon 550 is connected to a
switchboard. A Pause gives the
switchboard time to get an outside line
before dialing the number.
When entering a number, usually after
entering the switchboard access code
(e.g. 9) press and hold until P
appears in the display.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
- . ! : 1
A B C ( 2
D E F ) 3
G H I $ 4
J K L / 5
M N O @ 6
P Q R S 7
T U V # 8
W X Y Z 9
Toggle Uppercase/
Lowercase
space
no function

18.
Dial from the phonebook
1. Press then scroll or to the entry you want.
2. Alternatively, press then enter the first letter of the
name you want. E.g. for Emma, press twice to display
names beginning with E, then scroll to the name you want.
3. Lift the handset or press . The number is displayed
and dialled.
View an entry
1. Press and scroll to the entry you want then
press Options.
2. Scroll to SHOW DETAILS and press OK. The name, number
and group are displayed.
3. Press Back return to standby.
Edit an entry
1. Press and scroll to the entry you want then
press Options.
2. Scroll to EDIT ENTRY and press OK, edit the name using
the Clear option button to delete unwanted characters and
replace with the correct ones.
18 Phonebook
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
When using the first few letters of a
name to search the phonebook you
may have a 1 – 2 second wait for the
number to appear.

19.
3. Scroll to the number and edit it in the same way.
4. Press Save. Press Back to return to standby.
Delete an entry
1. Press and scroll to the entry you want then
press Options.
2. Scroll to DELETE ENTRY and press OK.
3. DELETE X? is displayed. Press Yes to delete or No to cancel.
4. Press Back to return to standby.
Delete the entire phonebook
1. Press then press Options.
2. Scroll to DELETE ALL and press OK.
3. DELETE ALL? is displayed. Press Yes to delete or No
to cancel.
4. Press Back to return to standby.
19Phonebook
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

20.
Caller Display20
IMPORTANT
To use Caller Display you must first
subscribe to your network provider’s
Caller Display service.
For more details on BT’s Calling
Features, call BT free on 0800 800
150.
When you have missed calls, the
missed calls LED flashes and the screen
tells you there are new calls in the Calls
list. If the same number rings you
more than once, each call is stored in
the calls list.
Calls displayed as International,
Withheld and Unavailable are not
stored in the Calls List as no phone
number is provided from the caller’s
network.
Calls list
The Calls list contains the telephone
numbers of your last 30 callers.
Whether you take a call or not, the
caller’s details are stored in the Calls
list. You can display, scroll through,
dial and copy numbers in the list.
If a call is received when the Calls list is
full, then the oldest entry will be
deleted automatically.
New calls indicator
Displayed next to each new call.
If you subscribe to a Caller Display service, your handset shows
who is calling (provided the number is not withheld,
unavailable or is an international call).
If you have stored a name to go with the number in your
handset directory, the name will be displayed instead.
View the Calls list
1. Press . Press OK.
Or
Press the Menu option button and scroll to CALLS LIST.
Press OK.
2. Display shows details of calls. Scroll or through the list.
3. Press the Options option button. SHOW DETAILS is
highlighted. Press OK to view further information including
the date and time of the call.
4. Press Back to return to standby.
Dial from the Calls list
1. Press .
Or
Press the Menu option button and scroll to CALLS LIST.
Press OK.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

21.
2. Scroll or to the name or number you want.
3. Lift the handset or press to dial.
Save a number to the phonebook
1. Press .
Or
Press the Menu option button and scroll to CALLS LIST.
Press OK.
2. Scroll or through the list to the entry you want.
3. Press Options, scroll to SAVE ENTRY and press OK.
4. Enter the name. If necessary scroll to edit the number.
Scroll to GROUP and press or to select the group you
want the entry stored under then press Save.
5. Press Back to return to standby.
Delete an entry
1. Press .
Or
Press the Menu option button and scroll to CALLS LIST.
Press OK.
21Caller Display
If you manually dial a number and add
an 'auto prefix' such as '9', the number
will appear in the calls list with a '9' at
the start. If you then try to save this
number from the calls list to your
directory, and you also have the 'auto
prefix' function set to '9' on your
Paragon then the number you have
saved would have two 9's at the front
when next dialled.
To avoid this, you should edit any such
numbers in the calls list to remove the
'9' that you had manually added when
initially dialling the number.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

22.
2. Scroll or through the list to the entry you want.
3. Press Options, scroll to DELETE ENTRY and press OK.
4. Press Back to return to standby.
Delete the entire Calls list
1. Press .
Or
Press the Menu option button and scroll to CALLS LIST.
Press OK.
2. Press Option, then scroll to DELETE ALL and press OK.
3. Press Yes to confirm or No to cancel.
4. Press Back to return to standby.
22 Caller Display
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

23.
BT Calling Features 23
By pressing the button your BT Paragon 550 gives you
easy access to a range of pre-stored BT Calling Features.
These are:
BT 1571
1. Press . 1571 is displayed, lift the handset or press .
1571 will be automatically dialled.
BT Helpdesk
1. Press BT HELPDESK is displayed, lift the handset or
press . The BT Helpdesk for this product will be
automatically dialled.
BT Directory Enquiries
1. Press then scroll to DIR ENQUIRIES.
2. Lift the handset or press .
The BT Calling Features works in
exactly the same way as the main
name and number directory and can
store up to 10 entries.
If you prefer, you can delete the
pre-stored entries and replace them
with your own numbers. New stored
numbers are added to the end of
the list.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
• 1571.
• BT Helpdesk.
• BT Dir. Enquiries.
• Call Divert On.
• Call Divert Off.
• Check Divert.
• Call Waiting On.
• Call Waiting Off.
• Check Call Wait.

24.
If you are not connected to the BT
network, some of these services may
not be available. Please contact your
Network Provider.
Call Diversion services may allow other
divert options. Check with your
network provider for details.
For further information, see the BT
Calling Features User Guide supplied
when you subscribe to the services of
your choice.
Call Divert on/off
When switched on you can divert all incoming calls to another
number of your choice.
1. Press then scroll to CALL DIVERT ON or
CALL DIVERT OFF.
2. Lift the handset or press to dial and follow the spoken
instructions.
Check Divert
1. Press then scroll to CHECK DIVERT.
2. Lift the handset or press to dial and listen to the
status of your Call Divert.
Call Waiting on/off
1. Press then scroll to CALL WAITING ON or
CALL WAITING OFF.
2. Lift the handset or press to dial and listen for
confirmation of your instructions.
24 BT Calling Features
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Call Waiting lets you know if another
person is trying to contact you whilst
on a call. If a second caller rings you
will hear a beep in the handset.
Providing you have Caller Display, the
screen will show the caller’s details.

25.
Check Call Waiting
1. Press then scroll to CHECK CALL WAITING.
2. Lift the handset or press to dial and listen for
confirmation to hear the status of your Call Waiting.
Store / edit Calling Feature numbers
1. Press then scroll to EMPTY or the entry you want.
2. Press Options.
Scroll or and press OK to select:
NEW ENTRY – to enter a new number and name
SHOW DETAILS – to see number details.
DELETE ENTRY – to delete the entry selected
EDIT ENTRY – to change the existing entry
DELETE ALL – to delete all entries in the BT Calling Features list.
3. Press Back to return to standby.
25BT Calling Features
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
There are two empty slots so you can
use the BT button to store and dial
your own preferred numbers.
You can also edit the existing Calling
Feature numbers.

26.
SMS Text messaging26
SMS stands for Short
Messaging Service.
IMPORTANT
You must subscribe to your Network
Provider’s Caller Display service so that
you can use SMS text messaging. A
quarterly fee may be payable, please
contact your network provider for
more details.
When you are using SMS text
messaging you must not withhold your
telephone number or the service will
not allow you to connect.
You may also send messages to
landline phones that are NOT SMS
compatible. Messages to non-
compatible lines will be connected to
voice text and delivered in spoken
words to the telephone as a call.
Please note that the conversion can
translate common abbreviations and
smileys etc, but to ensure maximum
clarity of message delivery,
abbreviations etc should be used
sparingly.
Cost of the fixed line service
There is no subscription charge (other
than the subscription to Caller
Display). Visit the BT.com website
(www.bt.com) to find out how much it
costs to send a text message (depends
upon your call package).
Welcome to the BT Text Service on your BT Paragon 550.
The SMS service is provided by BT.
Your BT Paragon 550 can send and receive messages to any
mobile phone from participating mobile networks and
compatible landline telephones in the UK.
The fixed line SMS service is provided under BT’s terms and
conditions for telephone service. These can be found by
visiting the BT.com website at:
http://www.bt.com/terms
Subscribe to the SMS service
When you send your first SMS text message from your BT
Paragon 550 you will automatically be registered for the
service.
On receipt of your first SMS through the service, the system
will send you a welcome SMS message back.
You may also register by sending the word ‘Register’ to 00000
upon which you will receive a confirmation message.
Send an SMS text message
1. Press , WRITE MESSAGES is displayed, press OK.
2. Use the keypad to write your message then press Options
option button.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

27.
3. You can now scroll or to choose between:
SEND TO – press OK and either enter the number you want or
the Search option button to display your phonebook then
scroll to the entry you want. Now press OK. NUMBER is
displayed, press Send.
SAVE MESSAGE – press OK to save a text in the Drafts
messages box for sending later.
INSERT SYMBOL – press OK to display the choice of symbols.
Scroll , , or to the symbol you want and press the
Use option button. The symbol is added to your text at the
cursor.
TEMPLATE – these are pre-stored messages. Press OK and
scroll or to the template phrase you want and press
the Use option button. The template is added to your text at
the cursor.
4. When sending a message the display shows SENDING MSG, and
then, if the message is sent successfully, MSG SENT. The
message is also automatically stored in your Outbox which
holds up to the last five messages sent.
If there is a problem after 3 attempts, the display shows
MSG NOT SENT The message is stored in your Outbox and
marked as not sent. The phone returns to the SMS text menu.
27SMS Text messaging
A Failed message will appear in the
outbox with a ‘!’ between the time
and date.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Your Paragon can send and receive
messages up to 160 characters. If a
message greater then 160 characters is
received the last 3 characters will show
as *** to illustrate that the end of the
message had not been received.

28.
Receiving a call while writing a text
1. If you are writing a text and you receive a call, the text is
automatically stored in the Drafts folder.
2. After the call, press , WRITE MESSAGE is highlighted,
press OK and scroll to DRAFTS. Press OK.
If necessary, scroll to your message then press Edit. You can
now continue writing your message. Press Options to send,
save or delete your message.
Sent messages are stored in the Outbox
Your BT Paragon 550 outbox holds a copy of sent messages.
When full, the newest message replaces the oldest.
Saved messages are stored in the Drafts folder
If you want to save a message to complete and/or send later
you can store it in the drafts folder. When full, the newest
message replaces the oldest.
The inbox, outbox and drafts folders can hold up to a
combined total of 25 text messages.
28 SMS Text messaging
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

29.
Entering text
You can enter a word by pressing each letter button a number
of times to display the character you want on the screen.
To write the word “Hello”, press:
Special characters
When writing texts the and buttons let you add
punctuation.
The button allows you to toggle between upper, lower,
sentence and number case.
29SMS Text messaging
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

30.
To use a template, see Send an SMS
text message, page 26-27.
SMS templates
Use a template to add pre-set
statements to make your texts easier
to write.
The templates are:
• Happy Birthday!
• I’ll be there soon
• I’ll call you at 7pm
• Please call me at 7pm
• What time will you be available?
When you delete a template, it is
shown on the screen as EMPTY.
Writing tips
If you make a mistake, press Clear to delete the last character
or digit to the left of the cursor.
1. Press or to move the cursor.
2. Press once to insert a space.
3. Press to switch between upper and lower case characters.
The cursor automatically moves on to the next space after a
couple of seconds.
SMS Character map
Edit SMS templates
You can overwrite the existing templates with your own
messages, up to 28 characters long.
1. Press , and scroll to TEMPLATES and press OK.
2. The available templates are displayed. Scroll to the template
you want and press Options.
3. EDIT TEMPLATE is highlighted, press OK. Press Clear to delete
characters then enter your own template and press OK. You
can now insert the new template into any text message.
30 SMS Text messaging
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
1 . , - ? ! @ : ; / ( )
A B C 2
D E F 3
G H I 4
J K L 5
M N O 6
P Q R S 7
T U V 8
W X Y Z 9
space # *
Toggle Upper, lower, sentence
case and numbers:
Abc, ABC, abc, 123
space 0

31.
Delete SMS templates
1. Press , press OK and scroll to TEMPLATES and
press OK.
2. The available templates are displayed. Scroll to the template
you want and press Options.
3. Scroll to DELETE TEMPLATE and press OK. DELETE
TEMPLATE? is highlighted. Press Yes to confirm or No
to cancel.
Read, edit and send draft SMS messages
If you have saved a message you have written for sending
later, you can view, edit and send it from the Draft
Messages box.
1. Press , press OK and scroll to DRAFTS. Press OK.
The date and time of the latest draft message is displayed.
If necessary, scroll or to the message you want and
press Edit.
2. The message is displayed. Edit the message or press Options.
3. You can now choose between:
SEND TO – press OK and either enter the number you want or
press Search to display your Directory then scroll to the entry
you want. Now press OK. NUMBER is displayed, press Send
31SMS Text messaging
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

32.
You will not be able to receive text
messages until you have first sent a
message. The first sent message
registers you with the text service.
Text capacity
Your BT Paragon 550 can store up to
25 text messages in total in the inbox,
outbox and drafts folders.
Text memory full
The display shows MEMORY
FULL. Your Inbox is full with unread
messages.
You must read and delete text
messages from your Inbox before new
texts can be received.
SAVE MESSAGE – press OK to save a text in the Draft messages
box for sending later.
DELETE – press OK to delete the message
DELETE ALL – press OK then Yes to confirm or No to cancel.
Reading SMS text messages
1. When you receive a new text message the display shows
TEXT X NEW . If necessary scroll or to highlight
TEXT X NEW and press OK. INBOX, is highlighted, press OK
again.
Alternatively, open the inbox by pressing scroll
to INBOX and press OK.
2. Scroll or to the message you want and press Read.
3. Scroll or to read through the message. You can now
press Options to:
DELETE – deletes the current message.
REPLY – write and send a reply.
FORWARD – forward the message to another number.
CALL NUMBER – ring the number.
SAVE NUMBER – save number to the directory (if the number is
already stored, this option is not displayed).
32 SMS Text messaging
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

33.
DELETE ALL – delete all messages in the Inbox.
4. Follow the on-screen prompts to save, write, send
or delete the messages. Or press to return to the
previous menu level.
SMS alert
The default setting is On. You can switch this off.
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to SOUNDS and press OK.
3. Scroll to TEXT ALERT and press OK.
4. Press or to select On or Off. Press Save.
SMS Service Centre numbers
To send and receive SMS text messages you need the
telephone number of your Network’s SMS Centre.
If you accidentally delete the SEND or RECEIVE SMS Service
Centre numbers you will need to re-enter them in order for
your SMS Service to work.
The SEND SMS Service number is: 1470P170940090.
The RECEIVE SMS Service number is: 08005875290.
33SMS Text messaging
Your phone will beep when you receive
an SMS text message.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Using more than one SMS text enabled
telephone?
Only one SMS text enabled telephone
base unit (digital corded or cordless)
can be plugged into any one
telephone line.
If you do find you want to use two
base units and still receive written text
messages then you will need to
remove the RECEIVE service centre
number from one of the phones. This
will allow you to send text messages
from any SMS phone but text mesages
will only be received on one base unit.

34.
Adding or changing SMS Service Centre numbers
1. Press , scroll to TEXT SETTINGS and press OK.
2. SERVICE CENTRES is highlighted. Press OK.
Service Centre 1 contains the pre-set send number.
Service Centre 2 contains the pre-set receive number.
Service Centre 3,4 & 5 are available for other numbers.
3. Scroll to the Service Centre you want and press OK. If
necessary press Clear to delete the current number and enter
the new one. Press Save.
Select a Send Service Centre number
If you enter additional Service Centre numbers, you can
choose which send Service centre you want to use. Your BT
Paragon 550 is pre-set to send using Service Centre 1 and
receive using Service Centre 2.
1. Press , scroll to TEXT SETTINGS and press OK.
SERVICE CENTRES is highlighted.
2. Scroll to SEND SERVICE and press OK.
3. Scroll or to select the service centre you want and
press OK.
All messages sent will go via the selected provider.
34 SMS Text messaging
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

35.
Auto delete
With Auto delete set to ON, new text messages will
automatically replace old texts when the 40 message capacity
of the Outbox, Inbox and Drafts folders is full.
If set to OFF, you will need to delete texts manually when you
see the Memory Full message.
The default setting is On.
Set auto delete for texts
1. Press , scroll to TEXT SETTINGS and press OK.
2. Scroll to AUTO DELETE and press OK.
3. Scroll or to select ON or OFF.
35SMS Text messaging
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

36.
Other features36
You can enter titles of appointments or
other events you want to be reminded
of, up to a maximum of 14 characters.
When the reminder is due, the phone
rings and the display shows the title of
your appointment or event.
The default ringtone will always be set
as Poly 1.
Appointments
Set an appointment reminder
1. Press .
OR
Press Menu and scroll to APPOINTMENTS .
Press OK.
2. The display highlights APPOINTMENT 1. If required,
scroll or to the appointment you want.
3. Press Options then OK.
4. Enter the title of the appointment.
5. Scroll to TIME and enter the time you want the reminder,
using the 24 hour format (e.g. 1430 = 2.30pm)
6. Scroll to DATE and enter the date of the reminder, using
the format DD/MM/YY.
7. Scroll to RINGTONE and press or to set the ringer
melody for the reminder.
8. Press Save to confirm.
The reminder alarm will ring using the ringtone you have set.
Press Clear to delete the appointment or Silence to switch off
the alarm.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

37.
Delete an appointment
1. Press .
OR
Press Menu and scroll to APPOINTMENTS .
Press OK.
2. The display highlights APPOINTMENT 1. If required, scroll
or to the appointment you want.
3. Press Options, scroll to DELETE and press OK.
4. Press Yes to confirm or No to cancel.
37Other features
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

38.
Alarm clock
Set alarm clock
1. Press Menu and scroll to ALARM . Press OK.
2. Press or to select between OFF, MON-FRI, DAILY.
3. Scroll to TIME and enter the alarm time using the 24 hour
format, e.g. 0730 = 7.30 am.
4. If required, scroll to RINGTONE and press or to select
the ringer melody you want for the alarm.
5. Press Save to confirm.
The alarm will ring using the ringtone you have set.
Press Clear to delete the appointment or Silence to switch off
the alarm.
38 Other features
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

39.
39
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Settings
Display the time in 12 or 24
hour format
Set the current time and dates.
When selecting 12 or 24 hour format
please be aware that this only alters
the way the time is displayed on the
main screen. You will always have to
enter the time in the Date/Time
Settings menu using 24 hour format,
even if you have selected 12 hour for
the display format.
Date and time
Set date and time
1. Press Menu, scroll to SETTINGS and press OK.
2. DATE/TIME is highlighted. Press OK.
3. Press or to switch between 12 and 24 hour format.
4. If required press and enter the time.
5. If required, press and enter the date using the format
DD/MM/YY.
6. Press Save to confirm
Sounds
Set ringtone and ringer volume
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to SOUNDS. Press OK.
3. RINGTONE is highlighted. Press OK. Press or to select the
ringtone. A sample of each ringtone is played.
4. Scroll to VOLUME and press or to select the level.
A sample of the volume is played.
5. Press OK to confirm.
Choose from 15 ringtones. Choose the
volume level from 1-5 and off.

40.
40
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Switch keypad tones on/off
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to SOUNDS. Press OK.
3. Scroll to TONES and press OK.
4. Press or to select ON or OFF.
5. Press Save to confirm.
Switch text alert tone on/off
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to SOUNDS. Press OK.
3. Scroll to TEXT ALERT and press OK.
4. Press or to select ON or OFF.
5. Press Save to confirm.
Settings
When you press a button on the
keypad you hear a tone. You can
switch this tone on or off.
When you receive a new text message
your BT Paragon 550 gives a beep.

41.
41
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Display
Adjust display contrast and backlight
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to DISPLAY. Press OK.
3. CONTRAST is highlighted. Press or to select the level.
The effect of the current level is displayed.
4. Scroll to BACKLIGHT and press OK.
5. Press or to select ON or OFF.
6. Press Save to confirm.
Speed dial
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to SPEED DIAL. Press OK.
3. SPEED DIAL 1 is highlighted. Press OK or scroll down to SPEED
DIAL 2 or 3 and press OK.
4. Enter the number you want to store and press Save. If you
make a mistake, press Clear to delete digits.
5. Press Save to confirm.
Settings
To allow for different lighting
conditions, you can: change the
contrast on the screen (there are 5
levels) and switch the backlight On
or Off.
You can store your own preferred
numbers in the speed dial buttons
, .
To dial, lift the handset, press and hold
the button, then scroll to select
speed dial 1, 2 or 3.

42.
42
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Dial mode
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to DIAL MODE. Press OK.
3. Press or to select the setting you want.
4. Press Save to confirm.
PBX/switchboard access (Auto prefix)
Store an access code
1. Press Menu, scroll to SETTINGS and press OK.
2. Scroll to AUTO PREFIX and press OK.
3. Use or to select ON or OFF. If you select ON follow steps
4 and 5. If you select OFF you will go back one level.
4. Enter the access code, e.g. 9.
5. Press Save to confirm.
Settings
You can set the dialling mode as
Tone/Timed Break, /Tone/Earth or
Pulse/Earth.
Tone is the default setting for the UK
you should only have to change this if
connected to a switchboard that
requires Pulse dialling.
If connected to a switchboard, you
may need to enter an access code (e.g.
9) before each number is dialled. Your
BT Paragon 550 can store an access
code which is automatically dialled
before each number.
If set to ON, Auto prefix will only apply
to numbers stored in your phonebook.
Any numbers dialled manually will not
be auto prefixed; this is because
internal numbers are unlikely to need
the prefix.

44.
44
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
Voice prompts
Your answering machine gives voice
prompts to help you operate it.
Date and time
An announcement of date and time of
recording will be added automatically
to each message and memo.
If you subscribe to your network
provider’s Caller Display service, the
date and time are set automatically
when your BT Paragon 550 receives its
first call, but you will also need to set
the year using a handset, see page 39.
You can operate your BT Paragon 550 answering machine via:
• the menu
• the buttons on the base station
• remotely from any external Touchtone™ telephone.
The default setting for the answering machine is On.
Until you change your outgoing message, your callers will be
greeted with the pre-recorded message ‘Hello, your call
cannot be taken at the moment, so please leave your message
after the tone’.
Operating the answering machine at
the base
Switch on/off
1. Press . The machine announces On or Off.
The display shows when the answering machine is on.
Loudspeaker volume
1. During message playback, press to increase or
to decrease the volume.

45.
45
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
Play, repeat, skip and delete
1. Press . The machine announces the number of new
messages and memos recorded. The day and time of each
message is announced and then the message is played.
During playback, press:
pause playback, press again to resume playback.
once to delete the current message.
once to repeat the current message or twice to play
the previous message.
play the next message.
stops playback and returns the machine to standby.
After playback:
To delete all old messages. Press . You will hear,
‘To delete all old messages, press delete’. Press again to
delete all played messages. If messages are saved then you will
hear, ‘Message saved’.
Play outgoing message (OGM)
1. Press to hear your current outgoing message.
Message indicator
When you have new messages,
the MESSAGES light flashes.
You cannot delete messages that have
not been played back.

46.
Call screening
1. When your answering machine takes a call, press Screen to
hear the call. If necessary adjust the speaker volume by
pressing VOL + or VOL -.
2. To speak to your caller, lift the handset or press .
Operating the answering machine via
the menu
You can use the menu to:
Play messages, delete messages, switch on or off, record a
memo, select and record your outgoing message and adjust
your answering machine settings.
Switch on/off
1. Press Menu. Display shows ANSWER MACHINE. Press OK.
2. Scroll to ANSWER ON/OFF and press OK.
3. Press or to display ON or OFF.
4. Press Save to confirm.
46
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
When call screening is switched on,
you can listen while your answering
machine takes a call. This lets you
identify the caller and decide whether
to take the call yourself.
You can switch call screening off. See
Answer settings, page 49-50.

47.
Outgoing messages
This is the message your callers hear when the answering
machine picks up their call. Your BT Paragon 550 comes with two
pre-recorded outgoing messages to choose from, see opposite.
Record your own outgoing message
1. Press Menu. Display shows ANSWER MACHINE. Press OK.
2. Scroll to OUTGOING MESSAGE and press OK.
3. RECORD MESSAGE is highlighted. Press OK.
4. ANS & RECORD is highlighted. If required, press or
to select ANSWER ONLY.
5. Press OK to begin recording. Speak your outgoing message after
the beep. Press Save to stop recording or Delete to cancel.
When recording an OGM you should speak to the mic on the
base, you should not lift and speak into the handset.
If you press Save, your message is saved and played back.
Play / delete outgoing message
1. Press Menu. Display shows ANSWER MACHINE. Press OK.
2. Scroll to OUTGOING MESSAGE and press OK.
3. Scroll to PLAY MESSAGE and press OK.
4. Press or to select ANS & RECORD or ANSWER ONLY and
press OK.
47
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answer & Record
This invites your caller to leave a
message.
The pre-recorded message is ‘Hello,
your call cannot be taken at the
moment, so please leave your message
after the tone’.
Answer Only
This does not allow your caller to leave
a message.
The pre-recorded message is ‘Hello,
your call cannot be taken at the
moment, and you cannot leave a
message, so please call later’.
Answering machine
Set answer mode
To set your answering machine mode
to Answer & Record or Answer Only
see Answering Machine Settings,
page 49-50.

48.
5. To delete the message, press Delete during playback.
Play messages
1. Press Menu. Display shows ANSWER MACHINE. Press OK.
2. PLAY MESSAGES is highlighted. Press OK.
3. The first new message is played back.
During playback you can select:
Pause to pause playback, press to resume playback.
to delete the current message.
You can also use or buttons on the base to skip
backwards or forwards through your messages.
4. When all messages have been played back the display shows
END OF MESSAGES.
Record a memo
1. Press Menu. Display shows ANSWER MACHINE. Press OK.
2. Scroll to RECORD MEMO and press OK to begin recording.
Speak your message after the beep.
3. Press Delete to cancel or Save to end recording.
Your message is played back.
48
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
To re-instate the pre-recorded
message just delete your recorded
message. You cannot delete the
pre-recorded outgoing messages.
If you have recorded your own
outgoing message, deleting it
re-instates the pre-recorded message.
You can record a message for other
users. It is played back just like a
normal message.
Play all messages (All new messages
will be played first with old messages
following).

49.
49
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
You can delete played messages on
your answering machine via the menu.
Answer mode
Set Answer & Record or Answer Only
outgoing message
Answer delay
Answer delay sets the amount of time
before your BT Paragon 550 answering
machine picks up a call. The default
setting is 15 seconds. You can select
an answer delay of 0, 5, 10, 15, 20,
25, 30 seconds or Time Saver. Time
Saver can save you the cost of a call
when you want to ring in to find out if
you have new messages. If your
answering machine answers after 10
seconds, you have new messages. If
you have no new messages, it won’t
answer your call until 20 seconds
which gives you the opportunity to
hang up and save the cost of a call.
Delete all old messages
1. Press Menu. Display shows ANSWER MACHINE. Press OK.
2. Scroll to DELETE MESSAGE and press OK.
3. Press Yes to confirm or No to cancel.
Memory full
The display flashes .
The machine will also automatically set to Answer Only.
Press to hear unplayed messages. You must delete
messages before your machine can record new ones.
Answer settings
Use the settings menu to select:
Answer & Record or Answer Only mode, outgoing message
male or female voice, answer delay, call screening on/off,
remote access on/off and remote access PIN.
Explanations for these settings can be found opposite in the
note column.

50.
50
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Answering machine
Call screening
You can listen while your answering
machine takes a call. This lets you
identify the caller and decide whether
to take the call yourself. If you select
the Disable option, you will not be able
to use call screening.
Remote access on/off
You can prevent any remote access to
your messages by selecting the Disable
option. If you disable remote access,
any remote access PIN you have set is
deleted.
Remote access PIN
For added security, you can set a 4-
digit PIN code that has to be entered
before you can listen to your messages
from another phone. Keep a note of
your Remote Access Security PIN by
writing it in the space provided on
page 56.
If you select Disable. The Remote
Access Security PIN is reset to 0000.
1. Press Menu. Display shows ANSWER MACHINE. Press OK.
2. Scroll to ANSWER SETTINGS and press OK.
3. Display shows ANSWER MODE. Press or to select
ANS & RECORD or ANSWER ONLY.
4. Press to select OGM. Press or to select
FEMALE or MALE.
5. Press to select ANSWER DELAY. Press or to select the
answer delay time – 0, 5, 10, 15, 20, 25, 30 or Time Saver.
6. Press to select CALL SCREENING. Press or to select
DISABLE or ENABLE.
7. Scroll to select REMOTE ACCESS. Press or to select
ON or OFF.
Press Save to confirm.
If you select DISABLE, the previous menu level is displayed.
If ENABLED, select your Security PIN.
Enter the 4 digit Security PIN you want. Press OK.
Enter the PIN again and press OK. The display shows ENABLED
and returns to the main answering machine menu.
8. Press Save to confirm.
You can press Save at any stage of the Settings menu to
confirm existing settings and exit the menu.

51.
Answering machine
Remote access
You can operate your answering machine from any modern
phone by calling your BT Paragon 550.
Switch remote access on or off.
The default setting is Enabled.
When Remote Access is enabled, you can call your BT Paragon
550 from any TouchtoneTM
phone to play and delete your
messages, and change your answering machine settings.
1. Press Menu. Display shows ANSWER MACHINE. Scroll to
ANSWER SETTINGS and press OK.
2. Scroll to REMOTE ACCESS and press OK.
3. Press or to select ENABLE or DISABLE.
4. Press Save to confirm.
If you select DISABLE, the screen will show REMOTE ACCESS
DISABLED the previous menu level is displayed and the
Security PIN is reset to default = 0000.
If you select Enable:
5. Enter the 4 digit Security PIN you want. Press OK.
6. Enter the PIN again and press OK. The display shows REMOTE
ACCESS ENABLED and returns to the main answering machine.
Switch remote access on or off
Switching remote access off prevents
anyone listening to your messages
from another phone. See Answer
Settings, page 49-50.
Security PIN
A security PIN helps prevent
unauthorised callers from listening to
your messages. The default Remote
Access Security PIN is 0000.
To set a security PIN see Answer
Settings, page 49-50.
Time saver
If you have set the Answer Delay to
Time Saver, your answering machine
will answer after 10 seconds if you
have new messages or 20 seconds if
you do not have new messages.
This gives you time to hang up
before you are connected, saving you
the cost of a call. To set Answer Delay,
see Answering machine settings,
page 49-50.
51
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

52.
52
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Switch answering machine on remotely
If you forget to switch on your answering machine, you can do
it from another phone provided you have enabled remote
access as on previous page.
1. Dial your phone number and let it ring. After 20 rings, your
answering machine will answer the call in answer only mode
whether Remote Access has been enabled or not. It will switch
off when you hang up unless you use the remote access menu
to leave your machine switched on.
2. Press during the outgoing message. If a security PIN is
set, you are asked to enter your code.
To switch your answering machine on, see operating your
answering machine from another phone below.
Operating your answering machine from another phone
During remote access, you will hear voice prompts to
guide you.
1. Dial your phone number. When you hear your outgoing
message, press .
2. You will hear ‘Please enter your security code’.
Enter your 4-digit code.
Answering machine
If you switch the answering machine
on it will automatically use the last
outgoing message you specified at
the base unit, be it Answer only or
Answer record.

53.
If the memory is full you will hear the
announcement 'Memory full' after
entering your Remote Access Security
PIN. You can play and delete messages
as normal.
Use the buttons on the keypad to operate your answering
machine, press:
play remote access menu
play all messages (all new messages will be played first
with old messages following)
skip back to previous message
delete current message
skip forward to next message
switch on Answer Only or Answer & Record
(listen to voice prompt)
play OGM
record OGM
switch answering machine On or Off
If you don't give any instructions for 8 seconds after a prompt,
your BT Paragon 550 will announce 'Thankyou for calling'
and hang up.
Answering machine 53
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
When entering your OGM, pressing
will stop the recording and play it back
to you.

54.
54
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
No display
Check that the phone is connected to the
mains power and that the mains power is
switched on.
Your caller cannot hear you
Secrecy is switched on. Press the secrecy OFF
option button to speak to your caller again.
Incoming caller’s number is not displayed
even though you have Caller Display
Caller has to allow their number to be sent. It
has been withheld or is unavailable.
Possible problems with SMS
SMS messages cannot be sent and screen
displays MESSAGE SENDING FAILED.
The base station power supply or telephone
line cord might not be properly connected.
Check that the BT Paragon 550 power supply
is plugged into the mains socket and
switched on and that the telephone is
plugged into the telephone wall socket.
There might be a fault on the line. Check
your telephone line is working properly.
You might have deleted the server number in
error. See pages 33-34. for instructions on
how to enter the number.
More than one SMS product is plugged into
the line. Remove other products. Please also
see the note on page 33, "Using more than
one SMS text enabled telephone?
Cannot send text
Check service centre number is correct
including 1470P prefix.
Cannot receive text
Check service centre number is correct.
Ensure you have subscribed to a Caller
Display service and that it is active. You can
check this by noting if your phone displays
your caller's number when you receive an
incoming call.

55.
55
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Help
Further help and advice for SMS queries on
BT lines:
BT Residential customers – call 151, choose
option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
BT Business Customers – call 152, choose
option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
For other telephone service providers please
contact their customer services.
General sales enquiries
BT Residential lines – call 150. BT Business
lines – call 152.
For other telephone service providers please
contact their customer services.
Billing enquiries
Refer to the telephone number shown on
your telephone bill.
Other functions and services available from
the SMS service
By sending the following commands to the
BT text self administration facility you can
control functions and capabilities in your
SMS phone and the way messages are
handled.
Press . Press OK to display WRITE
MESSAGE. Type in the following commands
(depending what you want to do) and send
to 00000:
Opt out from receiving voice
text messages.
Turns off the opt out option.
Turns on permanent voice
text message delivery to your
phone. All incoming text is
delivered as voice text.
Turns off permanent voice
text message delivery.
If you are sending a message from a fixed
line phone to another fixed line phone

56.
56
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Help
Forces a message you send to
be delivered as a voice text
even though the recipient
may have an SMS enabled
phone and usually receives
written text.
This command is inserted at the start of the
message and applies only to that message,
e.g. ‘Hello I will be home
late’.
If you are sending a message from a fixed
line phone and require a status report
Will allow a status report to be
sent back to you when you
have sent a message to
confirm delivery. Place * 0 #
at the start of your text
message. Write the message
and send it. You will receive a
reply text back to your phone
giving the status report for
that message.
You keep hearing an error beep
You have pressed the wrong button in a
sequence. Check the prompts in the display
or refer to instructions in this user guide.
Customer Helpline
If you experience any difficulties please call
the BT Paragon Helpline on 0800 218 2182*
or email bt.helpdesk@vtecheurope.com
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is
required so please keep your receipt.
Enter your remote access PIN here:
[ / / / ]
For more information on your Remote Access
PIN, see page 50.

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If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
General information
IMPORTANT
The BT Paragon 550 corded telephone is designed for
making emergency telephone calls when the power
fails as long as the telephone line cord is still plugged
in. Full functionality will of course be limited.
This product is intended for connection to analogue
public switched telephone networks and private
switchboards in the United Kingdom.
Safety information
It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.
Cleaning
Simply clean the handset and base with a damp (not
wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the
product. Never use a dry cloth as this may cause a
static shock.
Environmental
Do not expose to direct sunlight.
Do not stand your product on carpets or other
surfaces which generate fibres or place it in locations
preventing the free flow of air over its surfaces.
Do not submerge any part of your product in water
and do not use it in damp or humid conditions, such
as bathrooms.
Do not expose your product to fire, explosive or other
hazardous conditions.
There is a slight chance your phone could be
damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.
Only use the power supply suitable for the BT Paragon
550 range using an unauthorised power supply will
invalidate your guarantee and may damage the
telephone. The item code for the base mains power
supply is 039954.
Product disposal instructions
The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be disposed
with other household or commercial waste at the end
of its working life.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes. For
more information please contact your local authority
or the retailer where the product was purchased.

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If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
General information
Product disposal instructions for business users
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.
Declaration of Conformance
Hereby, BT declares that this BT Paragon 550 is in
compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Elements
is published on the website:
www.bt.com/producthelp
Connecting to a switchboard
Switchboard compatibility
This telephone may be connected to most types of
switchboard, however in the event of any difficulties,
consult your switchboard Service Provider.
Dialling mode
Your BT Paragon 550 is set to Tone dialling. Some
switchboards may require Pulse dialling. To change
the dialling mode, see Dialling mode, page 42.
Guarantee
Your BT Paragon 550 is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Paragon 550,
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
Proof of purchase is required.
The equipment is returned to BT or its agent as
instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to
returning your product, please read the Help section
beginning on page 54 or contact the BT Paragon
Helpdesk for assistance on 0800 218 2182* or email
bt.helpdesk@vtecheurope.com. Additional answers
to Frequently Asked Questions are available from
www.bt.com/producthelp

59.
General information
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We suggest that you call our recommended
repair agents on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cord and power supply unit.
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence
Number (REN) which is used to calculate the
number of items that may be connected to any
one telephone line.
The BT Paragon 550 has a total REN of 1. Any other
instrument provided by BT may be assumed to have
a REN of 1 unless stated otherwise.
A total REN of 4 is allowed per telephone line.
(For example, if the BT Paragon 550 is used in
conjunction with three extension telephones,
each with a REN of 1, then the total = 4.)
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
(1999/5/EC). In demonstration with the Essential
Requirement for efficient use of the radio spectrum,
the product complies with EN301 406. For a copy of
the Declaration of Conformity please contact the BT
Paragon Helpline on 0800 218 2182* or email
bt.helpdesk@vtecheurope.com
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If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com