JavaScript must be enabled in order for you to use Knowledgebase Manager Pro. However, it seems JavaScript is either disabled or not supported by your browser. To use Knowledgebase Manager Pro, enable JavaScript by changing your browser options, then try again.
Learn more.

This website uses cookies to track and improve your visitor experience. By using this site you accept their use: learn more

Issue: Printing problems after upgrading to Windows 8 service pack 1 (Windows 8.1) This issue can be avoided by not applying service pack 1 to Windows 8. Note also that the next full release of Synergist (10.7) is not affected by this issue. Symptoms: Very…

Issue: Synergist is performing slowly and at an unmanageable speed Resolution: There are a number of different factors that contribute to the performance of Synergist over the network. The first points to check are: Is the only application being served on…

Issue: Unexpected behaviour in the browser client Resolution: Clear the browser cache Modern web browsers cache information from web pages to allow them to appear to load them more quickly. After an upgrade to your Synergist database it may be necessary to…

Issue: Unable to access the web portal. Error message: 'Database cannot be published' error when starting 4D server Symptoms: Unable to access the web portal. Cause: This error message is due to the fact that 4D Web Server is attempting to use a network (TCP)…

Issue: Email integration has been working in the past, but has since stopped working. Message sent to the mailbox used by Synergist are no longer being collected and created as activities in Synergist. Synergist is retrieving the subject line but not the…

Error message: #-5000. May be accompanied by 'document cannot be created' message. Symptoms: Unable to attach pdf to email. Cause: When 4D does not have proper operating system permissions to complete a task, you may receive a -5000 error code. If this is…

Attempting to connect to your server can sometimes display this message: Clicking on the details button will display more information about why this error message has been displayed: Often the cause is simply that you have reached the limit for client access…