Terms & Conditions

Terms of Sale

Full payment, including shipping and handling fees if applicable, is required to complete an order. No work will proceed until full payment is received. No refunds will be given for orders that have been received by the prepress department.

Refund Policy

All sales are final, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been completed by J.B. Gray & Son for that order. In such cases, the customer will be charged a $25 cancellation fee, which would be in addition to any fees charged for proofs if applicable. In some cases, an order may be voided the same day the order was placed as long as no work has been completed by J.B. Gray & Son for that order.

File Requirements

All images, after being enlarged or reduced for reproduction, will crop with 1/8" to allow for bleed. See the FAQs for more details. We will put on hold, and notify you of changes needed to meet this minimum requirement.

Turnaround Times

Turnaround does not begin until acceptable artwork has been provided. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will be put on hold and your turnaround time will be reset. For jobs that do not have complete digital source files provided, turnaround begins when we have the photos and artwork needed to print your product. J.B. Gray & Son assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Cancellation of an order based on turnaround time is only allowed when your purchase order clearly states a specific delivery date. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Pick-Up

Pick-up orders will be kept for 30 days from the delivery of the notification email. Orders left at J.B. Gray & Son for more than 30 days will be considered abandoned and be recycled.

Changing Files Once Sent to Press

Once a job has been approved by customer and "sent to press" no changes are allowed to the artwork, job characteristics, or turnaround time. After an order has been sent to prepress department, the customer is responsible for paying the entire amount of that order, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by J.B. Gray & Son on that order. In such cases, the customer will be charged a $25 cancellation fee.

Complaints

All complaints must be received in writing with in 24 hours of receipt of job. Should the job contain manufacturing errors and/or defects, we could rerun the job at no charge. We maintain the right to judge what a manufacturing error and defect is.

Proofs

Shipped orders with a color proof that are not resembling the color and/or positioning on the final proof will be rerun at no charge. We have the final judgment as to what accuracy range is possible to match the color proof. You are 100% responsible for the accuracy of your layouts. Please proofread all layouts carefully. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for postcard backside layouts. Check with your local Post Office. J.B. Gray & Son will reproduce color from submitted digital layouts as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 85-90% of the original image you submitted. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Indemnification

The customer will indemnify and hold harmless the printer, J.B. Gray & Son from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.

Delivery

Quoted turnaround times start when we verify your order, provided we have the photos and artwork needed to print your printed material, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. J.B. Gray & Son assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time.