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Internet Explorer won't load

Question

What is dw20.exe? When I try to use Internet Explorer this comes up and won't load. When I click on don't allow another window pops up with this information in it. Process ID=0x11f8 (4600), Thread ID=0x14a8 (5288). What does this mean and how do I get
rid of it so that I can use Internet Explorer. Right now i'm using Google Chrome. Also the last couple of weeks IE whites out and I have to reload and sometimes have to open my task manager. My antivirus program reports that everything is good. Is dw20.exe
a file from Microsoft Corporation?Beverly Boyd (dudleyzmom)

1. Please follow to the letter all the directions in this thread:
How to get rid of malware 1a. You may have to use a non-infected computer for any downloads specified below, until your malware is removed. Use a USB Pen drive or burn to CD or other means to carry the necessary utilities to the infected computer
and copy to the Desktop. 1b. Microsoft® Windows® Malicious Software Removal Tool download here off-line.

For information about Security updates, visit the Microsoft
Virus Solution and Security Centerfor resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit
Support for Microsoft Update
for resources and tools to keep your PC updated with the latest updates.

Thank you sooo much resetting Internet Explorer seems to have worked :) i am so glad I found this Tech Center. My friends were telling me that I would have to have someone redo my computer. You saved me hundreds of dollars. Again thank you. :0Beverly Boyd (dudleyzmom)

1. Please follow to the letter all the directions in this thread:
How to get rid of malware 1a. You may have to use a non-infected computer for any downloads specified below, until your malware is removed. Use a USB Pen drive or burn to CD or other means to carry the necessary utilities to the infected computer
and copy to the Desktop. 1b. Microsoft® Windows® Malicious Software Removal Tool download here off-line.

For information about Security updates, visit the Microsoft
Virus Solution and Security Centerfor resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit
Support for Microsoft Update
for resources and tools to keep your PC updated with the latest updates.

Thank you sooo much resetting Internet Explorer seems to have worked :) i am so glad I found this Tech Center. My friends were telling me that I would have to have someone redo my computer. You saved me hundreds of dollars. Again thank you. :0Beverly Boyd (dudleyzmom)

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