8 Pioneer Electronics TV Consumer Reviews and Complaints

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1
Reviews 1 - 8

David of Other
Verified Reviewer

Original review: Dec. 19, 2018

2 years ago I purchased a Pioneer home theater receiver, just recently I had a problem with one of my HDMI Jacks, and when I spoke to the parts department they told me they will not sell a private citizen repair parts and that I had to take it to a certified repair shop. When I did that the gentleman told me that it's not worth fixing it as it was more than two years old. I should buy a new unit and not to mention he was quite busy and did not have the time to fix it anyway. I paid good money for this unit and to only last a couple of years is pathetic, not to mention I could easily fix the problem myself if I had the parts. I see they don't like to keep customers happy. Never again will I buy a Pioneer product.

Helpful

Be the first one to find this review helpful

Robert of Victoria, BC
Verified Reviewer

Original review: Oct. 26, 2015

Large screen, 60", very intense definition. Maybe too much. No longer available. The explanation I heard was that it was too expensive to produce.

Our Pioneer 52" inch plasma TV is 10 years old. It's an HD TV and WiFi enabled. We did a lot of research before purchasing. The picture is vibrant and clear. At the time it was top of the line & cost $2,500. It's stood the test of time & has held up perfectly fine. If I was looking for a replacement, I would certainly start here with this brand.

Helpful

3 people found this review helpful

Mike of Oshawa, Ontario
Verified Reviewer

Original review: Oct. 15, 2015

I've had this plasma TV since 2008, and it still produces a fantastic picture with good colors. Works well for gaming as well. Never been repaired. It's too bad they do not make them anymore because I would buy another.

Helpful

2 people found this review helpful

Deborah of Hilliard, OH

Original review: Sept. 14, 2009

Pioneer Plasma TV

I shopped for months before purchasing my High Definition television. I educated myself on all the different types of televisions and the different manufacturers and models. I finally decided on a plasma television because of its superior picture (high contrast, better motion handling, deeper black). The only problem I was aware of was a tendency for plasma televisions to "burn-in" if one scene was left on for too long. Aware of this one limitation, I felt it would be a non-issue for me. Once I settled on plasma, I then looked for the best manufacturer of plasma televisions. Told that Pioneer was actually a "pioneer" in the field of plasma televisions and had the most experience with them, I naturally gravitated to this company.
I did not want to buy junk! I was willing to spend more for the higher quality and I feel that you get what you pay for. I went to a high end electronics store and got advice from their technicians. They also praised the Pioneer Plasma televisions as having the best quality, performance, and picture.
So, not only did I buy a Pioneer Plasma television, but I bought the top of the line! I purchased a 60" Pioneer Elite PRO607PU which cost me over $6,000. But I felt this would be a long term investment in a television I would own for years and years to come. If you want lasting quality, you must pay for it, right?
Last month, my television died. I had had many episodes of it blacking out for only seconds at a time over the last six months, but thought it was just the cable service. This time it went black and never came back.
I owned the television for 2 years (just past the warranty). I called customer service at Pioneer but they basically said I'm out of luck because the warranty has expired.

We use intelligent software that helps us maintain the integrity of reviews.

Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our
FAQ.

Ignacio of Bronx, NY

Original review: June 11, 2008

Hello, below please find a host of correspondence I'd have with Teresa of Pioneer Corporation in regards to a front panel of my plasma television which I'd broke in my own house and not covered by any insurance.

When I'd tried to get the panel replaced, I'd contacted the main source in this case Pioneer corporation and ask if I could get a brake in the price for the panel but some how I'd sent the wrong model number and they charge me a delivery fee of 180.00 each way plus the only way to pay for this panel is using a visa or master card which I'd use and paid interest for three months. My main complain is that consumers are not aware of the costs involved with this panels; they cost almost as much as a new Television set, so I have a brand new pioneer elite plasma that cost five thousand dollars and the front panel costs 3900 which is something I find unfair as a consumer and everyday people are not educated about this issue.

Mr. ****,

I'm not sure what you are referring to when asking for both prices. However, the retail cost of the replacement panel for a PROFHD1 is $3853.50. In your case we will sell it to you at a discount for $2518.33. I hope this helps.

Mr. ****,

I am still waiting for you to provide me with the return number so that I can check the status of the return with our Returns Department. Without that information we can not locate the return. Please contact our Returns Department with your RA #, they can better assist you, as I do not deal with parts return, 800-228-7221.

Hello Teresa,
just wanted to know if your company is going to keep my payment. Should my
payment not be credited by this Monday I'm going to the department of
consumer and have a complain about your company's business practice and the

lack of concern your management team have shown in dealing with my case.

Ignacio ****.

Reply

Forward

ignacio ****

I was never contacted about the wrong panel, you shipped to the tech and he r...

Jun 7 (4 days ago)

customer.support@pioneerservice.com to me

show details Jun 9 (2 days ago)

Reply

Mr. ****,

I think you are mis-understanding what I am asking. I will give you a call to clarify what I need in order to resolve this issue.

In December of 2005 I purchased a 42 inch pioneer plasma tv for $4200 dollars. in november of 2006 the product failed within the manufacturer warranty period. It has since been three months and they still have not fixed the problem nor do they handle this matter with any sense of emergency. They have had two different service company's come to my house and take the tv to their respective shops for repair with no avail. Pioneer is without a doubt the most inept customer care company I have ever had the displeasure of dealing with if you have any suggestions I would love to hear from you.

Helpful

3 people found this review helpful

Mike of Pacific Palisades, CA

Original review: Nov. 13, 2001

We purchased a tv in 1997 and it has been broken (the same part) since 1998. Pioneer will not communicate and blames it on the repair shop. The repair shop says they have ordered parts which continue to fail. They have asked an engineer to call them, he has not. We want pioneer to replace the set and they have offered to sell another at cost. we feel they should replace the set and are considering small claims court if necessary. They have had the set for almost 2 months, this time! This is not damaging aside from the fact that I have spent literally hours on the phone (holding)and have been insulted and patronized by pioneer. the repair shop has failed to make appointments when we have had someone waiting all day. Finally, the set cost $2500 and we would like to recover or have it replaced.

Helpful

4 people found this review helpful

Loading more reviews...

Pioneer Electronics TV Company Information

Company Name:

Pioneer Electronics TV

Website:

www.pioneerelectronics.com

Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.
Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

Email

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!

At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to Contact Us. We take privacy seriously, please refer to our Privacy Policy to learn more about how we keep you protected. You’re responsible for yourself and please remember that your use of this site constitutes acceptance of our Terms of Use.

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

The information on our website is general in nature and is not intended as a substitute for competent legal advice. ConsumerAffairs.com makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof.