Support Specialist

Vorum is recognized as the provider of the finest CAD/CAM system for Prosthetics and Orthotics available on the market today. Every 81 seconds, somewhere in the world, a patient benefits from a custom prosthetic or orthotic device designed and manufactured using Vorum technology. We're committed to improving that statistic to every second, and we want your help.

Key Responsibilities

Exceed customer expectations by resolving support cases in a timely manner

Provide high quality documentation to be used toward case elimination strategy

Assist with software roll-outs and implementations

Document software bugs and feature requests as needed

Assist in the development and maintenance of user training manuals, technical documentation and programs

Bonus Qualifications

Foreign language skills

Product service or support experience

Previous experience with ticketing systems

Why you should join us

In addition to exciting opportunities for professional growth, working at Vorum you will enjoy a fun, casual work environment with like-minded professionals. We have annual golf and curling tournaments, we go for walks after lunch, to the pub on Fridays, and to a Vancouver Canadians game every summer, to name a few of our regular activities.

How to apply

Vorum

We pioneered CAD/CAM for custom prosthetics, orthotics, and footwear over 28 years ago, and we have helped over 750 clinics, hospitals and central fabricators to successfully boost productivity and improve service.