Client Success

Why TEAMS is the best choice for your school district

Customer Support

At Prologic, we believe that superior customer service is our primary responsibility to your district. We work hard to proactively minimize the need for support, but if a concern arises, accessing our support team is simple.

Online Ticket Management System: You can enter a new support ticket as needed and check the status of your tickets, as well as those opened by other users at your district.

Toll-Free Help Desk Access: We provide toll-free help desk access during business hours, and your district can call an unlimited number of times.

The TEAMS Support is open from 7:30 a.m. through 5:30 p.m., Central Time, Monday – Friday, except Prologic holidays. For emergency purposes outside the normal days or hours of operation, users have access to our issue tracking and resolution program.

From project planning, through implementation, training and ongoing support, Prologic offers professional expertise and services that can be relied on to ensure the transition to TEAMS is smooth and the solution continues to