Smart Call Confirm

MaxoTel Smart Call Confirm is a smarter way to manage callers in queues that ring external numbers.

Traditional "Call Confirm" systems will repeatedly call your mobile number with "Press 1 to accept the call", while Smart Call Confirm will announce the name of the call queue and provide you with a range of options to choose from.

Call Confirm Options

When you receive a call from the Smart Call Confirm feature, you will be presented with the following menu options:

Press 1 to Accept this Call

When you select this option - you will be immediately connected to the caller

Press 2 to Ignore this call (or just hang up)

This call will be ignored in this instance, however if the call comes back around again (for example, if the call is in a queue) then it may ring on your phone again.

If the call is in a queue, it will continue to ring on other phones in the queue. This only ignores it from your phone, not others.

Press 3 to Reject this call

The call will be sent to the "Timeout" destination (for example, a Voicemail box)

If the call came form a Queue, then it will be sent to the timeout destination for the Queue