Better, Simpler, Customer Support Software.

Public Forums

Support your customers in the open! With public forums, you can
offer a public space to your users to discuss common issues and get
feedback, while still keeping certain categories private (billing,
orders, etc). Power users can subscribe to categories and new
discussions, and help out other customers.

Reply on the Go

Stay connected to your customers while you're out. Tender integrates
seamlessly with email. You will receive notifications of all new
messages, replies and can update discussions on the go by replying
normally to emails. It's the workflow you are already used to,
upgraded!

Canned replies

You hear the same questions a lot. Sometimes a whole lot. We've got
Echo Templates to help you repeat yourself. Create frequently
re-used answers from scratch, or use one of your existing support
masterpieces. Echo Templates will save you tons of time while still
letting you give each response a personal touch.

Sort Things Out

Keep your discussions organized with Queues: create and assign
queues by type (Billing), priority (Urgent), person (Alex), or team
(Sales). Using filters, allow team members to be focused only on
discussions that are relevant to their expertise.

Assignments

Assignment works a bit like queueing: you can assign any discussion
to a specific team member in addition to having that discussion in
one ore more queues. Assignment is not visible to end-users, only
your support staff, and we'll even email your team members to let
them know you've got them on the hook!

Never Forget Anyone

Tender can remind you when a discussion hasn't received a reply in a
month, a week, a day, or an hour. Close stale discussions and stay
on track of todos you promised to someone. Activity Filters are
there to save the day!

VIPs

All customers are important, but some are especially important to
you. You can set up special limited access to articles, discussions,
and even make sure that your most important users get priority
attention in your inbox.

Advanced Reporting

Track and view incoming discussions by week, month or year. View
the data for every discussion including response time, responder
name, and resolution time. Reports can help you figure out when
additional team members may be needed, or show when specific
incidents may have brought in a large number of requests.

Make It Your Own

Your Tender Support site can live on your own domain. Using custom
CSS and custom JavaScript you can make your Tender Support site look
just like your site! Theming is a simpler way to customize the
appearance of your Tender without custom CSS.

Single Sign-on

You can provide a seamless experience to your customers. When they
log into your site they will be automatically logged into your
support site as well. We can even integrate with your internal
systems and bring important data about the user into the discussion.
You can make virtually any information your system has visible to
your support team!