General

Cypriots prefer face-to-face meetings rather than doing business by telephone or in writing, which are regarded as too impersonal. It takes time to develop relationships; this may be accomplished in the office, over extended lunches, dinners, and social outings. Once a relationship has developed, their loyalty will be to you personally rather than to the company you represent. If your company changes representatives, the relationship building will need to begin anew.

It is imperative to show deference and respect to those in positions of authority. When dealing with people at the same level, communication can be more informal. Avoid confrontation. Cypriots do not like publicly admitting they are incorrect. Under no circumstances should you ever let someone think that you do not trust them, since trust and personal relationships form the cornerstone of business.

Business Meeting Etiquette

• Appointments are necessary and should be made in advance. • The initial request should be in writing and may be confirmed by telephone. • Punctuality is expected, although you should be prepared to be kept waiting. Avoid hyperbole and making exaggerated claims about your products or services. • Meetings often veer off the agenda. • Meetings may be interrupted frequently so be patient. • Decisions are not reached at meetings. Meetings are for discussion and to exchange ideas.

Business Negotiation

• Personal relationships are the foundation of a successful business relationship. • Who you know can be more important than what you know. • Do not raise your voice or appear upset or emotional while speaking. • Business discussions can be lengthy. • Contracts are crucial and will be followed to the letter. • Cypriots are skilled negotiators. • Expect a great deal of bargaining. • Opening bids should leave a great deal of room for negotiation and concessions on both sides.

Dressing Etiquette

• Business dress is similar to most European conventions. • Men should wear dark coloured, conservative business suits. • Women should wear a conservative dress or business suit.