Addressing common challenges

- Aside from the variety of employees…we've already discussed.…There are many special situations…you might encounter at work.…So it's important we name a few of them…and talk about what to do.…Most of the behaviors and situations I'm about to name…aren't common…but if you're a leader long enough, you'll see most of them.…Two however, are common.…In fact very increasingly common.…I'm referring to drug and alcohol problems…and employee theft.…According to the Centers For Disease Control…and many other researchers…the abuse of tobacco, alcohol, and illegal drugs…cost the U.S. over 600 billion ever year.…

Due to the cost of crime, work productivity,…and healthcare costs.…In terms of employees theft or property damage,…estimates are between 50 billion and 100 billion every year.…There are also several less common…but no less difficult situations.…For example, an employee having a mental breakdown,…involving yelling or crying.…Research suggests that 20 percent of adults at work…feel on the verge of a nervous breakdown,…

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Released

11/26/2013

Managing teams is more than just hiring and motivating hard workers. Even the best managers will encounter challenging employees who, due to poor performance or personality conflicts, are dragging down the morale and productivity of their whole team. As a manager, it's your job to stop the damage. Todd Dewett shares a repeatable four-step model for getting difficult employees back on track. The course addresses over 15 common difficulties managers experience with employees, including workplace-tested scripts to get each employee back on track. Whether it's a slacker, procrastinator, a gossip, or a bully, this course will help you turn poor performers into valuable team members once again.

Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Topics include:

Determining the appropriate intervention

Defusing charged conversations

Refocusing slackers

Getting employees to show up on time

Redirecting habitual complainers

Engaging employees that always resist change

Standing up to bullies

Encouraging employees that can't handle feedback

Helping people with personal problems

Dealing with gossips

Knowing when to say goodbye to an employee<br><br>

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.