Hours & Policies

Hours

Monday ….. By appointment

Tuesday ….. 10am – 7pm

Wednesday ….. 10am – 7pm

Thursday ….. 10am – 7pm

Friday ….. 10am – 6pm

Saturday ….. 9am – 6pm

Sunday ….. By appointment

Appointment Arrivals

To maximize the benefits of your treatment, please arrive at least 15 minutes prior to your scheduled appointment. To ensure that we can accommodate your specific needs, please be prepared to answer some general questions regarding your personal care and related medical conditions.

Those wishing to unwind and relax should arrive earlier to enjoy the relaxation suite. Settle in with a cup of tea or infused spa water.

Please note: Late arrivals will unfortunately not guarantee a full treatment time as this would disrupt the following guest’s treatment. As such, treatments end at the scheduled time to respect the next guest. The full price of services booked apply even if treatment time is reduced due to late arrival.

Reservations & Cancellation Policy

A credit card is required to reserve your appointment. Cancellations with less than 24-hour notice are charged at 50% and no-shows are charged at 100%.

Personal Preferences

Time spent at PLACE360 is your time. And everyone is different. So we strongly encourage you to communicate with your therapist regarding your preferences – likes and dislikes – so that your treatment can truly be individualized. As experienced professionals, our therapists will make every effort to incorporate your desires into your treatment.

Feel free to request either a male or female therapist for your treatment.

The use of prescribed or over-the-counter exfoliates can be a contraindication to receiving some skin care treatments.

If for any reason you are not fully satisfied with your experience, please let our front desk know or drop us a note at concierge@360healthspa.com. We always welcome feedback on how we can make the experience even better.

Unplug & Speak Softly

A peaceful environment lends itself to relaxation and time to focus on self. Please turn cell phones off or silence them while in PLACE360 and remember to speak softly to respect those receiving treatment.

Payment

PLACE360 accepts cash, checks, Visa, MasterCard, and American Express. At the time of booking, a credit card number is required to secure your reservation; payment will not be processed until check out, except in the case of appointment no-show or less than 24-hour notice for appointment rescheduling or cancellation.

For qualifying medical/health services, select practitioners accept Flexible Spending Accounts, HSA’s and some types of insurance. Please check with your provider and practitioner to confirm terms and acceptance as these are subject to the individual private practices of the health/medical team who operate their own independent businesses within Place360.

Returns or exchanges on retail only are accepted within 3 days when accompanied by a receipt for unused and un-opened products only. Purchases made with cash or check will be reimbursed within 15 days via a company check. Refunds issued on credit cards shall be subject to transaction fees.

Series packages are non-refundable.

Gift Certificates

For birthdays, anniversaries or any special occasion, gift certificates are available in any denomination and may be used toward any service or spa package offered. Once purchased, they are not redeemable for cash and are non-refundable.

Place360 also accepts Spa Week Gift cards

Gratuities

For spa services, gratuities are never expected but appreciated and may either be given directly to the therapist or extended through the front desk. Because so many people ask, we offer the general guideline for excellent service of 15% – 20%.

Children

PLACE360 is a center of health and wellbeing for all stages of life. As such, the private practice health practitioners treat children only with consent of the parent or legal guardian. Children 12 and under receiving services must be accompanied by an adult parent or guardian.

About Your Visit

Personal belongings are the full responsibility of the guest.

Free, unrestricted parking is available directly in front of Place360 and Dexter’s Deli. There is a public city lot just off 11th street (west of Camino Del Mar) within a short walk. Note all parking signs and Saturday farmer’s market. Side streets off Camino Del Mar offer ample unrestricted parking and there is 2-hour parking along Camino Del Mar. Paid public parking is offered at L’ Auberge and The Del Mar Plaza.