The key to making onboarding a breeze is to systemise the process so that it can be duplicated each time someone new starts with your company. The process doesn’t need to be overly documented, a few well thought out checklists is all that’s required.

You start the process by asking what are the symptoms of a problem, and then asking, “why”? Keep asking “why” until you hit the nail on the head. It may take some time to conclude the root cause but at least the right problem gets fixed.

Since the majority of small business owners experience collapse within the first year, we can safely assume that scaling is an area of risk. Fast scaling, if not handled wisely, can result in major problems and can be the beginning of the end.

Now, being good at something will not make your business fail, but rather, being good at something does not equip a new business owner for the pressures of starting, maintaining and growing a business.