When you sign up for Fiverr you are agreeing to the Terms of Service so it’s very wise to read it. Refunds are given as Fiverr credit and it was written in the Terms plainly. If you don’t want the type of gig you needed anymore, you might surf some other sellers. You can buy for yourself or as a gift! You might check out some of the artistic gigs, maybe buy a video for a website or YouTube, or check out the Fun and Bizarre category.