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Abstract

The article describes telephone call handling apparatus for providing a large variety of pre-recorded announcements in response to calls to "out-of-service" numbers. Depending on the call destination, the subject system derives a related announcement, from either a source of "canned" phrases or an audio distribution system (ADS) file, without operator intervention. Thus, the system can present a complex variety of recorded announcements including names, etc. Automatic intercept is a telephone network function whereby a subscriber who dials an "out-of-service" number is routed to a voice recording or telephone company operator. In today's installed systems, the basic phrases (i.e. "the number you have dialed", "has been changed to", etc.) are stored in memory and concatenated to make sentences.

Country

United States

Language

English (United States)

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Full Automatic Intercept System

The article describes telephone call handling apparatus for providing a large
variety of pre-recorded announcements in response to calls to "out-of-service"
numbers. Depending on the call destination, the subject system derives a
related announcement, from either a source of "canned" phrases or an audio
distribution system (ADS) file, without operator intervention. Thus, the system
can present a complex variety of recorded announcements including names, etc.
Automatic intercept is a telephone network function whereby a subscriber who
dials an "out-of-service" number is routed to a voice recording or telephone
company operator. In today's installed systems, the basic phrases (i.e. "the
number you have dialed", "has been changed to", etc.) are stored in memory and
concatenated to make sentences. This limits the possible responses to a few
phrases and any combination of digits. Lengthy or complex messages such as
when five doctors split up their group practice and the one phone number must
now reference five phone numbers (split referral) were not economically possible
without human intervention. This is due somewhat to the lack of storage, but
mostly to the inability of the "canned" phrases to be used to construct the names (i.e., speech synthesis) of the five doctors. The system disclosed herein is
illustrated in the drawing in block diagram. Processors are used to create and
store the database, namely the intercept maintenance processor (IMP) and
intercept inquiry processor (IIP), and a database access processor to control an
e...