How to Book

It is always a good idea to give our Group Travel Department a telephone call in the first instance to discuss dates, travel options and the availability of seats.

Once the date for your visit has been agreed, private groups will be asked to complete a booking form and pay a non-refundable deposit of £70.00 to secure the booking. If a food option has also been booked, the non-refundable deposit due is £150.00.

Coach operators and bona-fide tour operators will be asked to confirm travel arrangements by email with no deposit payable at the time of booking.
Please note that final numbers should be received 30 days prior your visit to support us confirming booking of seats needed and help you in delivering the best visitor experience for your guests.

We ask this enabling us to provide seating for both groups visitors and everyday travellers without causing overloading of carriages during high visitor days.

Appropriate tickets will be dispatched by post together with an invoice for the total amount due.

Payment for all travel must be made at least 30 days after your visit, for the finalised numbers agreed 30 days prior your visit.

Changing your booking . . .

We understand that you may need to amend your booking prior to the date of your visit. Whilst you may have booked months in advance, changes may be made up to 30 days prior to travel. If you make a change, a revised ticket will be dispatched together with a revised invoice.

CHANGES ARE NOT PERMITTED WITHIN 30 DAYS OF TRAVEL

Making a payment . . .

Payments CANNOT be made at our stations.

Payments can be made by debit/credit card by calling 01562 757900 (option 1).

If you wish to pay by cheque you will need to allow a further 10 days for clearance of these funds and postal delays.

Terms used . . .

Group travel ticket - A single travel document issued to the leader of your group. With this ticket your group must remain together, when travelling on the trains, for the duration of the visit.

Separate tickets - As its name suggests, separate tickets permit members of your group to spend the day separately on the Railway pursuing preferred interests and itineraries but still at the group travel price.