I just returned from another hour long visit with Telmex. This time i was told by a manager that they have no idea how to stop the charges and so I will have to come in every month, take a number and sit and wait for one of their approved people to remove the charge.

It showed up on mine too. I used the drive through. Had circled that charge and told the guy no, take it off. He did and I payed my regular bill amount. Remains to be seen if it shows up in my January billing. I do not understand how a company can not stop charges from appearing on their bills.