Organization Change Management

Client Need

Organizations are making changes more rapidly than ever before – by necessity. Competition and customers are forcing changes to:

strategy and tactics

processes and the way people perform their work

systems, tools and technology

products and their functions and features

and even more broadly culture

For successful change that delivers the desired results, organizations realize the importance of using organizational change management approaches. Typically, only 30% of change projects succeed to achieve the desired business objectives. As a result, those change initiatives are costly in many ways – in actual dollars, in distracting the organization from other worthwhile initiatives, in deflating employee interest and morale, and loss of competitive advantage. Change managers are best used from the beginning of a change project, but may also be used in a post project attempt to recover business benefits that were not successfully captured in the initial effort.

Change Facts

Change initiatives crucial to organizational success fail 70% of the time according to IBM, McKinsey et al

75% of managers were unhappy with change initiatives underway according to Harvard Business Review article by Nohia and Berkley

I have watched more than 100 companies try to remake themselves… a few of these corporate change efforts have been very successful. A few have been utter failures. Most fall somewhere in between, with a distinct tilt toward the lower end of the scale, according to John Kotter in Harvard