GENERAL

Koko is a crazy, quirky dating app with a design that is a real treat for the eyes. Without taking all this "big love soulmate" business too seriously, it helps you connect with and meet crazy, thrilling like-minded people on a similar life journey to yours. Koko, therefore, offers you several functionalities:

You like another user, and they like you: You get a Crush and can start an immediate conversation.

The Realshot feature shows you the #nofilter version.

Search for user characteristics and or hashtags.

The highly entertaining personality quiz helps you discover your best and worst matches.

Yes! You can download, sign up and use Koko at absolutely no cost. If you would like additional functions such as standing out from the crowd by being on the TopList, you can purchase them at extra costs.

YOUR BEHAVIOR ON KOKO

No threats or insults:

Koko has a strict policy against blatant insults or defamation. We especially do not condone racist, molesting, pornographic, or violent behaviour and will take strict action against any violation.

Discrimination:

Koko welcomes everyone, from all walks of life, regardless of background and sexual identity, preference and orientation. If at any time during the use of Koko you feel mistreated, insulted or threatened, please report the offending user(s) directly and immediately, and they will be dealt with accordingly.

No illegal behavior:

Unquestionably, everything that violates prevailing laws is strictly forbidden e.g. protection of the youth, copyrights, data protection, animal welfare, etc. Violations of the law are taken very seriously, and users who disregard these laws will have their profiles deleted, and a complaint will be filed with the police.

No advertisement:

Sending spam and other means of advertising is strictly forbidden. Users who do so will be blocked and should expect legal action against them.

Multiple profiles:

Each user is only allowed one profile. Multiple profiles will be blocked immediately.

No fake profile:

Providing false and incorrect information on your profile, as well as the use of fake photos is strictly forbidden. Photos that are clearly taken from other sources and do not display the real user will be deleted and the profile blocked. If you suspect a fake profile, please report this profile to us immediately.

You received either of these warnings because you violated Koko's rules. With this action, you should have received an email with further information about your violation. Rules are not always meant to be broken, and if everyone played fair and followed the rules, it would be a lot more fun.

No, Koko+ is a subscription, meaning that it renews automatically. If you would like to cancel your subscription, you can do so through the App Store for iPhone users or the Google Play Store for Android users.

Koko+ gives you unlimited messages and allows you to see who voted for you. You get to enjoy the app with no advertisements at any time, and you can see other users' quiz answers even if you haven't answered it yourself. Cool, right?!

The Toplist is a place where you are more visible to other users. This means more users will be able to write to you and vote for you. You can easily buy yourself a spot on the Toplist with some sparkling diamonds.

Below the password field there is the "forgot password?" button. Clicking on it will prompt you to enter the email address with which you signed up. From there you will receive a link where you can reset your password. Please check your spam folder if you do not receive the email.

These genders refer to those users who do not label themselves as male/female, but rather remain gender-neutral. This means that they avoid distinguishing roles according to people's gender or sex, to prevent discrimination. A non-binary person identifies with neither, both, or a combination of today's social roles commonly known as male and female genders.

PHOTOS

Every photo uploaded to Koko is controlled to make sure that it does not violate our photo guidelines. Our team works on photos 24/7, but sometimes it could take a little longer. When that happens: KEEP CALM & keep on flirting.

Koko is all about fun and real human-ness. Just like in an actual conversation, it's important to see the person you are talking to (and not your cute tabby cat or crisp new car). We, therefore, have the following rules:

This is what we want:

Your photo has to have one visible person - YOU!

A group photo has to clearly indicate who YOU are.

All photos need to be G-Rated

… and this is what we do NOT want:

Extremely edited or falsified photos, or alienated faces.

X-Rated photos of sexual and or pornographic acts.

Photos without you in them (landscapes, cars, animals, comics, or those with no benefit to other users)

Photos of celebrities or other public figures that you do not have the right to publish.

If you choose to delete your profile, your entire profile, as well as all the photos and messages will be eliminated forever. By deactivating your profile, you keep your profile information, photos, and messages, but other users will no longer be able to see your profile. Next time you log in, your profile will be public again.

To complete your profile you need at least 3 approved photos; need to have answered more than 6 categories of the quiz; need 4 or more hashtags (you can find them under 'ABOUT') and all open questions should be answered. Besides, an empty profile is rather dull, don't you think?

You might already be familiar with the hashtags used on Twitter and Instagram? These have the same purpose. With hashtags, you can tell other users more about your likes and interests. For example, if you love brownies, write #brownies on your profile, which will show other users your love for brownies (and hashtags). Also, clicking on any hashtag will redirect you to another screen which shows you all Koko users who used that particular hashtag. #hashtagbuddiesforthewin

Go to your photo gallery. On iOS, swipe the photo you'd like to delete from right to left, and a 'delete' button will appear. On Android, click on the 3 dots in the top right corner and choose "Delete picture".

QUIZ

Ha! No, this is not a game show, but you do have the possibility of winning a prize in the form of a dream date if you fill out the quiz! It is a fun way to help you get to know other users quickly and to reveal more about yourself and your personality, likes, preferences, etc.

Each category (e.g. ‘Food’) has four different personalities (e.g. ‘Gourmet’). Depending on your answers, you're given the “personality” that suits you best. This way, instead of reading all the answers provided by other users, you get a quick impression of what they like and are into.

The match percentage is what you see on the profile of another user. It tells you the similarity between your answers and those of that user. There is one percentage per category, and one for all categories together. A high percentage means that your answers are very similar, whereas a low percentage means that your answers are rather different.

When you are in one of the quiz categories, click on "My answers." For iOS users: swipe an answer from right to left, and the delete button will appear. For Android users: long click on an answer and a trash icon will appear.

Yes, you can. Click on the exclamation mark for iOS users, or the three-dots icon for Android users on the top right of the user’s profile you would like to report/block. Here, you can decide whether you'd like to report or block that user.

Report user: Is this user behaving in a suspicious manner? Does this user spam you with advertising? Do you think it is a fake profile? Please report this type of user behavior to our support team who will take care of the issue.

Block user: Is this user annoying and/or presumptuous? Blocking a user stops any contact with this user, meaning you are no longer able to write to each other, nor can you vote for each other or find each other’s profiles.

Caution: If a user behaves in a strange or suspicious manner and/or threatens you, it is in the best interest of both of you to report this user. Our support team will take care of the issue and delete the user’s profile, if and where necessary.

Yes. In your settings, you will find the ‘blacklist’ which shows you all the users you've blocked. You can unblock them here as well, but be careful! Unblocking a user means that this user will be able to see your profile again and write you messages.

In the event that you and another user have a Crush, all messages are free. However, in the event that you really, really like another user and would like to initiate a conversation without first having a Crush with this user, you can do so by paying 15 diamonds. Please see the next question regarding new conversations.

New conversations can be started for 15 diamonds for those users who do not have a Crush on each other. We do this in an attempt to prevent users from spamming one other. To avoid spending 15 diamonds per new conversation, you can upgrade to become a Koko+ member and write unlimited messages.

There are three voting symbols: a sun, a flame, and a heart. The way it works: The longer you hold down the vote button, the more interested you are in that user. For example, holding down the vote button just a few seconds will show slight interest (sun symbol), a few seconds longer indicates a bit more interest (flame symbol), and holding it down all the way until end signifies your undivided interest (heart symbol). Happy voting!