Re: Wemo mini plug not connecting to wifi during setup

I'm having the same issue with a brand new Wemo Mini plug from BBY. I've tried clearing app data/cache, uninstalling/reinstalling the app, changing router settings (modes, channels, etc.), factory resets of the Wemo, different device keyboards, moving the plug closer to the router, disabling cellular data, airplane mode, forgetting other wifi networks, turning off auto reconnect, extra characters in the wifi password, etc. I've literally tried every suggestion on this forum and other sites on multiple devices ranging from a Samsung Galaxy S8+ to an iPad Mini (wifi only). Nothing works.

Even stranger is the fact that after a factory reset, although I have to start over with the setup process, the custom name of the Wemo Mini plug is still there despite all other settings being wiped out and starting the setup process from step 1. This is even after a fresh app installation and device factory reset.

This product is utter garbage. I have an older Wemo Plug and a Wemo Switch (that have both had their fair share of problems, by the way). I just bought two of these minis: one for us and one for my parents as a Christmas gift and was planning on buying more if I liked the new style. It looks like I'll be returning both and trying one of the other options out there. The fact that I've spent hours tonight trying everything short of a magical connection dance is just a joke and shows that this product isn't worth a fraction of its price. Mind you, I'm not an inexperienced noob at home automation and networking. If a computer engineer with multiple Nest, Google Home, and other smart home products can't get this to work, then how in the world do you expect an average consumer to use these? I wouldn't dare give this to my parents along with a brand new Google Home to introduce them to smart home technology after tonight.

Sorry Belkin/Wemo, but you're high if you think this is acceptable. I'd trust a cheap knock off before this product.

Re: Wemo mini plug not connecting to wifi during setup

I bought 2 wemo minis tonight. I can't get anything to work I can connect to the wemo to change the name then when i hit next wemo never connects again and is never found on the network. Oh and the signal is garbage on this device. Funny how it's literally cheaper and easier to set up a hacked wemo code on arduino and attach a relay than it is to set up the offical product. As far as im concerned they belong in the garbage but ill return them as i dont want to waste money. These devices should connect and work out of the box. I shouldn't have to play around with wifi settings and reinstall apps.

Re: Wemo mini plug not connecting to wifi during setup

Thank you! The only thing that made it work for me after many failed setup attempts was forgetting my home networks - what a pain but less of a pain than returning this lame wall plug. Please make the setup easier!!

None of the others worked - took all eight back and exchanged them for 8 more.

I have spend about 15 hours getting these set up and still no luck. I've tried all of the steps that everyone here has advised.

My conclusions: I once thought highly of Belkin, but I will never purchase a product from them again. I can't tell if it is their lousy firmware or lousy app - or quite possibly both. It is so disappointing to purchase from what used to be a reliable company and find such awful products.

My Solution: RETURN YOUR WEMO and buy a TP-LINK. I bought 1 TP Link light switch - install (and I'm not an electrician) took about 20 minutes - set up took 10 minutes - has never lost connection. Hooked up with Alexa without a hitch - scheduling is not a problem at all!

Re: Wemo mini plug not connecting to wifi during setup

Pamela, with all due respect, this has been an issue, judging from posts I've seen online, since _2005__2015_.

Somehow suggesting people email you guys about this seems ludicrous. The info is here--and everywhere--if you guys--it's your product you're trying to sell, after all--actually care to solve it.

Don't make us care more about your products than you.

FYI I spent the last two days with two of these mini plugs with the same problems, disappointing my family--which was quite excited and then totally disappointed--and will be returning them. A shame, really, how long this product has stunk and yet received so very little actually-helpful support.