This is asinine. I have been calling for the past 4 days, leaving messages and still NO RESPONSE! This is ridiculous and really par for the course with this post office. This is government nonsense at its best here folks.
FIX THE SYSTEM! We need to be able to travel even if we live on this asteroid named Fairbanks.

There needs to be improvement in how the Passport acceptance and processing is handled at this facility. As another reviewer commented, the phone number listed on the U.S. Government's website to call for an appointment (which is noted as being required) doesn't ever seem to be answered so you can schedule an appoint (again, as required). The message, when I called a bunch of times, says to leave a message and someone will call you back within 24 hours. I left several messages and never received a call back within the mentioned time frame. So, I went to the post office location, waited in line for a long time, to speak to someone to schedule an appointment. The soonest they could schedule was nearly a month away. The time it took to wait in line I could have had a passport accepted. If they are that backlogged, especially with the impending "Real ID" issue and more people potentially needing a Passport, there needs to be more help for this office and a change in how they operate.

My wife has been calling this post office trying to get her passport for a upcoming trip our family has. No one ever answers the phone and you can't ever leave a message either. So we decide to go up to the post office in person only to be turned around and told to make an appointment when ther isn't anything posted about having to make an appointment. We could have done the whole passport process in the amout of time she had to explaine why she couldn't do it. I hope this comment makes a change in the procedures in getting a passport for everyone because this is truly frustrating.

The man who did my passport was a very sweet man. He also put up with so much crap from Craig. He was rude not only to the sweet man but to me and my family. He was disrespectful, and doesn't know how to nicely explain things. I will not be coming to him again to get my passport.