Despite living in an age where technology takes centre stage, people remain a business’s most valuable asset. Equipping staff with the right blend of tools and support plays a key part in creating a motivated and

“Human capital is the profit lever of a knowledge economy,” an observation according to Dr. Jac Fitz-enz (commonly known as “Dr. Jac”), acknowledged as the father of human capital strategic analysis and measurement.

Excellent
service means responding quickly to customer needs. For those providing field
service, this means four basic things: being on time, having enough time to do
the job properly, having the right skills, and bringing the right tools.

As the percentage of the workforce with computer and Internet access continues to rise, so too does the popularity of Employee Self Service (ESS) applications. Originally designed to provide employees with access to their personal records and payroll details, ESS has evolved into broader functionality, specifically empowering employees and managers to take more responsibility for their jobs and development.

With the ending of National Small Business Week—this
being the 51st year the United States has celebrated the nation’s top
entrepreneurs—we are reminded of how significantly small business drives
the nation’s economic growth.
A Forbesarticle
notes that small business accounts for 60 to 80 percent of all U.S.
jobs, and produces 13 times the patents that large businesses do. So
ensuring that small businesses get the resources they need to grow and
thrive in an increasingly competitive marketplace is essential.