There are no exchanges or returns to any personalized products or Gift Certificates purchased from Professional Case, Inc. Online Store. &nbsp;For returns or exchange of your purchase that have not been personalized, used, or damaged please call (513) 682-2520 to receive a return authorization within 30 days of original purchase. All returns are sent at the customer's expense. Please ship merchandise to: Professional Case, Inc. Attn. Returns Dept. 9790 Inter-Ocean Drive Cincinnati, OH 45246 USA All Professional Case Products are made to order.&nbsp; All exterior dimensions listed of our products, are accurate to within +/- 1/2". &nbsp; Die lots are subject to slight shade and texture variations.