You can request a refund of Skype credit for up to 15 days after its purchase, but only if you haven’t used any of it. If you spend any of the credit, you can't request a refund of the balance. You can also get a full refund for subscriptions, as long as the subscription is current and you haven't used the subscription since the last renewal date.

Refund Process

To claim a refund, you must contact Skype's customer service. To get the ball rolling, go to Skype's help page (link in Resources), then select "Payments" and "Refund Requests" as the help topics. You can choose to communicate via chat support or by email.

Limitations

Skype only gives refunds for credit purchased directly from Skype. If you buy the credit from another company associated with Skype, or you buy a prepaid Skype card, your only chance of a refund is from the original seller. Skype also won't refund credit purchased with a cash payment wallet.