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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (39)

79%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Michael B

June 2017

Queensberry Arms Hotel

Really nice hotel friendly staff would stay again.

Heidi Lorefice

June 2017

Really impressed with the quality service and spacious room.

Lovely food. Was let down by noisy neighbours with tv on loud.

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A MORRISON

May 2017

WEEKEND BREAK

VERY PLEASANT STAFF STAYED HERE ABOUT FIVE OR SIX TIMES

BEDS COMFY AND PLENTY TEA AND COFFEE IN ROOMS

BREAKFAST CANT BE FAULTED

G Macleod

September 2016

Advert not displaying our rooms

Stayed in this hotel recently.

Our room was not pleasant. There was a stench as soon as you opened the bedroom door. This was tried to be masked by 2 air fresheners/deodorisers. The room was damp and smelled of ingrained smoking. The room looked as if it had not been decorated for many years. This was the worst accommodation that I have stayed in. The shower over the bath was dangerous as the water could not be regulated it was either cold or scalding hot, however on the plus side staff were all pleasant and the food was fine. The pictures that were advertised looked nothing like the room that we were staying in. Maybe there are better rooms within the hotel as there looked to be an extension onto the original build.

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Michael T

June 2016

Heading South

When looking for the car park at the back of the hotel, the entrance is off Bank Street, on your right as you come from the High Street.

Stopped off on the way home from Scotland. The staff on the reception were friendly & help full. The looked clean, with the double bed with one side against the wall. The door to the wardrobe had burns on it from the convector heater in the room. With the smoke detector missing from the ceiling(the holder was there but no detector), I informed reception when we went back down to collect the rest of our things from the car. The bathroom/toilet had a creaked sink & black mould around the bath below the shower, & the light above the sink was not working. Reception was informed again in the morning, to which I was told that my message from last night had not been passed on, so there new nothing about them. We were staying in room 22. We also had our evening meal in the bar which was good basically. Breakfast in the morning was good with enough to eat & cooked fresh. I have said we would stay again as we may just of been less lucky with our room, so would be willing to give it another go.

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M Annan

February 2016

VeryNice Hotel

We had a pleasant stay at the Queensberry Arms.

The staff were nice and helpful. The food was very good. The bedroom was adequate though nothing special, it could have been cleaned better. The bathroom did not smell very fresh and not well cleaned. There were nutshells under the bed. We found the room was not very warm as radiator was not giving out much heat and it was a cold night. Our room was above the kitchen and there was some noise,The breakfast room was cold also. Apart from this we liked this Hotel and would stay again.

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D MacLean

January 2016

2 Night stay with family

We walked in the front door and there was no one on reception.

There was a microwave on the floor and a hot food tray. There was not enough staff to do all the work and they seemed to do part of a job then had to leave it half done and go and do something else. The glasses in the bar were not washed properly nor in the rooms. The owner definitely liked pictures as there were so many throughout the hotel but they were all different we had 8 in our room. Breakfast was okay but was different on each of the mornings. The staff were friendly but we wouldn't rush back. Suitable for workers not really for couples a shame as it it a big hotel with a great deal of potential with a little tlc.

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b baxter

November 2015

First time in Scotland

We enjoyed our stay, staff were lovely, food was very tasty and hot, bed was comfy.

Couple of negatives were our room was above the kitchen so extractor fan was like a helicopter taking off. The radio from kitchen could be heard in our room from 7am. Our kettle was dirty so I went and bought wipes and cloths to clean it, and table tops in bar are sticky. I didnt complain because the good things outweighed the bad.

Wknd away

Our stay here at the Queensberry Arms was what we expected, having seen other reviews we kept an open mind, it is an old building so you'd expect its quirks, the reception and other other staff where pleasant and helpful, we had to make our own way to rooms, but easily done, bedrooms where poorly decorated, but we never expected the ritz, the bed was comfy and that was the main thing as all need is that at the end of the day's excursion.