Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

My first order of c60oo from Vaughter Wellness / owndoc.com is getting ping-ponged around the various local sorting centers in the Summer heat for the past week or so. It almost arrived today, but somehow it ended up accidentally getting bounced back to another sorting station.

After trying to intercept the package at my local post office proved fruitless, I contacted Sarah Vaughter, who I bought the c60oo from, along with some topical anti-fungals via email explaining the situation and requesting a partial refund, where I would return the product, unless it was shipped with a cold-pac or some equivalent.

I expected a simple yes or no response, yet was completely dumbfounded by her response. She immediately accused me of fraud, and then went on to explain the ways in which she would ruin my identity! I responded that I would take legal action if she posted my information online. [continued below]....

Report Attachments:

.....

She explained over the course of 23 separate emails how she was going to forever ruin my life if I tried to take recourse over her posting my private information online simply for requesting a refund via email!!!!! I repeatedly asked her to stop harassing me and threatening me.

Instead she searched the interwebz for an image of me, posted it to one of her websites along with my name and address and a long-winded defamatory statement! She then blackmailed me saying she would only take down my information, along with her defamatory statements if I sent her a handwritten letter saying that I wouldn't report her to any US regulatory agency for defaming me, or else I would owe her 40,000 USD in legal expenses, because she wrote that in her half-baked Terms and Conditions on her website. The best part is she managed to do all of this over the span of 10 hours, TODAY. While I was at work.

Why? What the hell did I do? I asked her for a partial refund and she's deliberately trying to ruin my life!!!! The first emails are below. I have all of the time-stamped emails saved for those who are interested.

----

Hi Sarah -

I have been tracking my c60 purchase as it is the height of summer in the US. My order, already sitting at ISC over the long hot holiday weekend with no climate controls, arrived today at my local post office prior to it being given to my carrier and dropped at my house. For some reason, they sent it back to the sorting hub, so now it will be sitting in the heat again for another 48 - 50 hours. As olive oil has extremely high levels of PUFA's, it is therefore particularly sensitive to lipid peroxidation which is exacerbated under conditions of prolonged heat.

I now do not feel comfortable using this c60oo solution as its activity has been compromised due to poor materials handling protocols and shipping procedures (unless it is shipped cooled), as I do not wish to carry lipid peroxides across the BBB or into the mitochondria of the test subject. I request a refund and I am willing to not be in receipt of the package, and have it returned to you for your own consumption. I have already spent too much time and money trying to get a hold of c60oo from Europe as a US citizen.

Thank You,

----

Her response:

Hi ----,

The Baathi study mentions that C60 is a powerful inhibitor of lipid peroxidation and that that is why their 6 year old batch was not oxidized (and not refrigerated all that time). That is why we feel that you have no valid claim, and as such we will treat this case as fraud.

Our T&C state that you allow us to submit your details public to fraud databases and our own website I think it is outrageous that you excpct the product to be sent refrigerated from Europe for that price, or that you expect miraculously fast transit times, in spite of the fact that we warn that USPS is slow.

You behavior is even less understandable in light of the fact that there are US vendors for the product. Hence, if you make any claim against us, as per our T&C you signed when you made the order, we reserve the right to publish your data anywhere we choose, now and in the future, in databases such as badbuyerlist.

Best regards,Sarah----

From Sarah Vaughter's Terms and Conditions:

"Order disputes - we are very easy with refunds but we don't tolerate fraudThe customer agrees to always to discuss any dissatisfaction with their order with us before they file a dispute with our payment provider or card issuer.Because we are very easy with granting refunds for any imaginable legitimate reason we absolutely do not tolerate any kind of chargebacks or payment disputes, not even when the customer truly thinks they have been wronged or even when it was a mistake on their part, because the result is the same to us - we lose the money and are penalised.

(1) Our money back guarantee in case of non-delivery, damage, missing items etc. makes us define "fraud" as filing any type of chargeback or a payment dispute with our payment processor or the customer's bank. All order issues should be taken up with us, and us alone. Our judgment in the case is final. In case we can not prove that we have no liability we believe the customer on their word and always refund.

Since we always refund and always believe the customer at their word, there is absolutely never any reason to cause us extra financial damage by filing a payment dispute or charegeback. Therefore, in cases where we think we can prove that we are in the right and the customer is wrong, we will publicly expose the fraudulent actions of the customer"

Yeah right, Sarah Vaughter, you nutcase. I followed your terms and conditions, and you are attempting to ruin my identity! I NEVER once said I filed a dispute or a chargeback; I simply requested a refund by email, as per your terms and conditions. When you responded with immediate threats to my character and identity (after failing to uphold YOUR END end of your OWN terms and conditions), I let you know that I was going to take legal action, as I take threats seriously, as I should, because you posted lies about me on your website. Then you attempt to blackmail me A PAYING CUSTOMER!

Know your sources. Trust your sources. Greed is rampant. Healthcare and business are poor bedfellows. If you order c60oo from owndoc.com or Sarah Vaughter, you risk ruining your identity if you so much as email her with any valid concerns regarding your purchase.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Sarah Vaughter - ()

His name is Nick Myers, without the e before the y, I made a mistake in my previous postings:

Nicholas Myers 3 Parviz Ct Miller Place 11764 New York United States

tel.: 631-813-5335

In our jurisdiction (Switzerland), libel carries a penalty of max. 5 years in prison and an added 2 years can be given in case of aggravated cases such as Nick Myers' case where he spreads lies to 11 (eleven!) different agencies with the admitted intent to do maximum damage to our company.

Before Mr. Myers thinks "Switzerland is not the US", let him realize that we have an extradition treaty with the US and that it is mutual, meaning, the US extradites its citizens to us when they have been convicted in our courts of a crime that is also a crime in the US.

The next step is reporting him to the New York police. I'll do that the way I have been advised to do this: Through the American embassy.

AUTHOR: Sarah Vaughter - ()

Nicholas Meyers claims that we were so evil to "publish his details" because he asked for a refund, but that's complete nonsense.

Instead, what happend is he wanted a refund for no good reason, and he was rude on top of it, so I delined. He then threatened to destroy our company. I warned him that any type of online libel would be countered with making his details public. He then filed this report here on the Ripoff Report. I then posted his details here and on our site, as I told him I would do if he ignored my warning that our T&C he agreed to allows us to do this.

That's all.

His address:

Nicholas Myers 3 Parviz Ct Miller Place 11764 New York United States

Seller beware. The man is armed and dangerous - he threatened to shoot anyone coming to his house.

AUTHOR: Sarah Vaughter - ()

SUBMITTED: Monday, September 09, 2013

POSTED: Monday, September 09, 2013

Interesting how you mention Anthony Loera as some kind of evidence that I bullied him.

You are misrepresenting the issue with Mr. Loera. The first time I heard from Mr. Loera was an email, in which he said he would sue me for 1.2 million dollars because we had for a few days, a vidcap on our site from an interview with a scientist he had made. We had received the photo from a reader of our site and we were unaware that Mr. Loera demanded 200 thousand USD per usage. Like you, he warned that he would completely destroy our company if we would not agree to his demands to either pay him 1.2 million dollars or enter into a commercial partnership. Mr. Loera at that time was trying to manufacture C60 but he was looking at questionable shortcuts to do dissolve the C60 much faster than advisable.

I safeguard myself against malicious sociopaths like you by having a Terms of Service through which you agreed that in case of blackmail, fraud, libel etc. we make the customer's identity public. This is a very reasonable response, because it is a vital part of our defense. It puts us on equal footing. You, Mr. Nick Meyers from NYC, chose to do tremendous damage to our company by filing these bogus "reports" out of the mere vindictiveness that I denied you a 27 dollar refund that you did not deserve. Mainly because of the rudeness and insults in your email, otherwise you'd have gotten what you did not deserve in the first place.

AUTHOR: Dumbfounded! - ()

SUBMITTED: Monday, September 09, 2013

POSTED: Monday, September 09, 2013

First of all, I abided by her rules and contacted her privately requesting a refund: "The reason we have such severe terms is because we are extraordinary easy with refunds for any imaginary valid reason. "

Sarah Vaughter is using quotes in her rubuttals and posts on her website, which I am unable to respond to, to misrepresent things I conveyed to her in response to her email threats.

Not once did she apologize either. She ignored every single one of my email requests to immediately stop contacting me as I felt harassed and threatened.

Take Note of the Bolded Quotes. These quotes show she is lying to the readers of this ripoffreport simply to back-pedal and further her own business at the expense of others in the following snippet from her above rebuttal:

... blamed us for USPS delays and made derisive remarks about us being "foreigners who should be thankful for the privillege of selling to the US". He made rude remarks about my physical appearance and said I should take my photo down because "You look like a grandmother, not representative for a site on health and beauty". He then said that he would get us out of business by telling the USDA, US customs, the US Trade Authority, the FDA and even Homeland Security about our "illegal" C60 product (there are plenty of US vendors for a similar product). And he would sue us for "harrassment" because we dared to answer his offensive, threatening emails. ...

Here are the emails she was misrepresenting, compare the Bold Quotes with the Bold Text from my actual email below:

Sarah - I did not say that I filed a claim against you! Learn how to read! Please stop threatening to slander me and act as a professional representative of your business, or I will alert US Customs and FDA to your shipments of carbon-60 for human consumption.DO NOT ever call me a fraud simply because I wrote to you, disclosing all of the facts relative to USPS fouling up the shipment on this order. As I stated in the previous communique I AM concerned with the stability of a shipment that you make money off of. I passively inquired as to wether or not you had shipped woth a .02 cent cold pack, as perishables are often shipped with. How you inferred that I demanded refrigerated transport or blamed you for the foul up is BEYOND ME. Yet this SOMEHOW warrants you wasting my time and yours by you threatening me wih libel and slander? I sent you a PRIVATE communication regarding my concerns about the shipping protocol on one of your products; in return you threaten to publicly humiliate and ruin my name rather than trying to help me. Are you not aware that it is a privelege for you to do international grey market business with the US?

.....

PS: Take that picture down. It looks like a grandmother; not good sales copy for anti-aging and skin care products.

-----SNIP-----

Some more threats from Sarah Vaughter while I was at getting ready, travelling to, during and after work, as well as all night and into today (she had already posted my information online at this point"):

Next Email: September 7th, 2013 @ 3:20 PM EST (From: Sarah Vaughter)

"In the past, people who have threatened to damage our business like you just did have been exposed as criminals (blackmail, esp. in combination with chargebacks) on the bottom of the left sidebar of every page on our site. We published every detail we could find - telephone number, pictures from social media, email addresses, company they work for or owned - the works.

Any type of complaint to a third party about us makes you liable to an immediate refundable deposit of USD 40,000 for our legal costs. Please read our T&C you agreed to. You will be held to them."

Next Email: September 7th, 2013 @ 3:24 PM EST (From: Sarah Vaughter)

" - and before you go on and libel us online: Please read our T&C you signed for, how we handle such things.

We actively police the web for mention of my name, my company name, the name of our products and we supoena the IP address of the anonymous poster and sue for violations of our T&C, and for that 40000 dollar amount that goes towards our legal costs.

We use a third party service for the surveillance.

We do not tolerate fraud, we do not tolerate aggravated libel (with intent to do financial harm), and you agreed to the penalties specified in our T&C if you go ahead and damage our business out of spite. We have your electronic signature and your IP address."

Next Email: September 7th, 2013 @ 3:27 PM EST (From: Sarah Vaughter)

"One more thing -

If we ever experience any import problems in the US with any of our products, we will know who is responsible and we will forever expose everything and anything we can find on you on our site. We're in the process of moving to "bulletproof" registration so you'll need a court order in a foreign jurisdiction to get that removed. Good luck with that.

I hope for your sake that we'll never get any import problems in the US.

I'm filing your details now."

Next Email: September 7th, 2013 @ 3:42 PM EST (From: Me)

"Sarah

The email records show the course of events. It was never my intention to file a formal claim for a refund, however you broke several US laws by threatening me in an email communication. I will pursue this well as contacting the USDA, Customs and FDA .

Stop harassing me and contacting me at once."

Next Email: September 7th, 2013 @ 3:45 PM EST (From: Sarah Vaughter)

"Hi ----,

Within minutes, we'll be publishing all your details on our website - forever.

You broke our T&C. You permitted us to publish your details in case of blackmail, fraud and complaints to third parties.

I will notify you in a few minutes when your details are up.

Best regards,Sarah"

Next Email: September 7th, 2013 @ 4:05 PM EST (From: Me)

"Since I have filed no claim and merely sent you an inquiry, YOU have broken the law by exposing my personal information to the internet in a negative manner. I contacted you PRIVATELY to have you advise me on this purchase and shipping issue and in exchnge you resort to threating me with public humiliation. See you in court. Stop contacting me.---name redacted---

Next Email: September 7th, 2013 @ 4:11 PM EST (From: Me)

"I asked repeatedly to stop harassing me. I simply requested a refund and you escalated the situation by breaking your own terms and conditions ( I contacted you privately, posted no libellous statements),and threatened no one. The time stamps on the emails along with the content clearly show thus to be true: You broke the customer terms and the law FIRST because I PRIVATELY REQUESTED A REFUND FROM YOUR COMPANY.

Now I have to sue you for punitive damages and blackmail.

Cease harrassing and contacting me at once!

I have already paid you! "

Next Email: September 7th, 2013 @ 4:14 PM EST (From: Me)

"Hi Nick,

On every page of our website, we are now exposing you as someone who is destropying our company.

You agreed to our T&C.

Our T&C state that any threat of douing damage to our company allows us to publish your/the details.

We just did that.

This will be permanent.

Indeed - see you in court. A court order will in your favor will be your sole remedy.

Sarah"

Next Email: September 7th, 2013 @ 4:36 PM EST (From: Sarah Vaughter)

"If you revoke your threat, we will not publish your photo and company name (-------).As you noticed, some of your detaisl are now on our site (below left).

This is your last option to settle this outside the courts.

Not answering this within one hour will be seen as a refusal and we will publish all personal details we can find on you. Immediately, and permanently.

Sarah"

Next Email: September 7th, 2013 @ 5:05 PM EST (From: Sarah Vaughter)

*NOTE: She wrote me back 30 minutes later, not an hour as staed above hour. Keep in mind I was actively working at my job at this point and respinding to her threats when I could.

"Since you did not respond to my settlement offer, I have now added your photograph to our exposure of you:

Good luck in your further career - you will need it with such an attitude!"

Next Email: September 7th, 2013 @ 5:06 PM EST (From: Me)

"To Whom It May Concern -

As a recipient of your constant barrage of email threats to ruin my life, I feel confused, threatened and unsafe by your refusal to leave me alone. I have asked you to stop contacting me THREE times now. I have not threatened you, but after YOU CHOOSE to respond to my private refund request with vitriol and threats I made you fully aware that I take reckless and punitive disclosure of my privately guarded personal information seriously and I will respond to libel and threats through appropriate legal and trade channels. You have already taken the liberty to post my information online so it is now too late. I am very angry and upset by this. DO NOT CONTACT ME AGAIN. I am working and you are now disrupting my work."

Next Email: September 7th, 2013 @ 5:21 PM EST (From: Sarah Vaughter)

"You're a bald-faced liar.

You said you will destroy our company by lying to the USDA, US customs and the FDA about our products.

I sternly warned you of the consequences, which are very severe if you would not immediately cease & desist and confirm you would not execute your threats.

I gave you a chance to settle the matter, before we excercise our legal right to enforce our T&C.

You refused and made even greater threats.

Seen the insults and continued threats from you, we chose to follow the procedure in the T&C you agreed to.

I still am giving you one final option to settle the matter by pledging, in a signed, snail-mailed letter to our address (at the bottom of our site) that you will not make any compk,aints whatsoever to anyone.

If you do not do this forthwith, we will add your telephone numbers, email addresses and addresses to our exposure of you.

Again, you gave us explicit permission to do so."

Next Email: September 7th, 2013 @ 5:25 PM EST (From: Me)

"You are insane. This email conversation thread is being forwarded to US trade authorities, my attorney, the US Attorney Generals Office, USDA, FDA as well as US Homeland Security. I have screen captures of your website. I am sure you have a lot more first hand experience with the US legal system than a lifelong citizen. The mere fact that you disclosed that you will try to ruin my life forever simply for requesting a refund in an email will be all of the proof they need to audit you, seize your US funds and shipments and shut you down. YOU broke both US law and your legal obligation to your Terms of Service as I never threatened you or your business, simply asked for a refund. Again it was your decision to respond with immidiate threats, blackmail and harrassment. For the LAST time STOP harrassing me! As I want to interface with someone who knows the law and not someone who refuses to stop harrassing and threatening me, you should contact your attorney immediately with timestamped copies of all of our email correspondence as I have done.

I also demand that you take down my photo and any identifying information immediately as you are in violation of the law.

Let this communique be the final example of my repeated requests and attempts to first address shipping concerns regarding a product she shipped on behalf of her company in Switzerland (shipped from Czech Republic) and subsequently to stop harassment by one Sarah Vaughter, of owndoc.com/Vaughter Wellness. She has failed to respond to my reasonable requests to guard my privacy and protect my identity and safety and instead chooses to taunt me by recklessly exposing my personal information and photographs, which are my legal property, and with no remuneration for use, to the internet, which as has been shown with legal precedent to cause irreparable harm to the targets identity and business relationships.

Cease and Desist

I have not lied about anything and the emails show that this whole disaster is YOUR FAULT.

I woke up this morning being thankful for Vaughter Wellness and somehow in the course of several hours you have proven to me that you are a horrible, mean and illogical person! Let me make something very clear to you: You posted my personal infomation online already. You libelled me on your own website. I have not libelled you or blackmailed you. I responded to your threats wih examples of very legal ways that I intended to protect myself from those threats. Your response? More threats of you hunting me down forever if I ever did what you already did to me (libel me/blackmail me).

You do not demand that I apologize to you for anything."

Next Email: September 7th, 2013 @ 5:45 PM EST (From: Sarah Vaughter)

"Hi Nick,

I've updated our exposure of you with your new threats."

Next Email: September 7th, 2013 @ 5:49 PM EST (From: Sarah Vaughter)

"Hi Nick,

As I said before, if you want the data removed you'll have to sign a statement that you will not destroy our company.Google has not yet indexed it and I suggest you make haste because it can take anything from days to minutes. In that case, anyone who searches for you will find it in Google cache for weeks, even if we remove it.

Sarah"

Next Email: September 7th, 2013 @ 5:54 PM EST (From: Sarah Vaughter)

"I emphasise one more time - because it is of extreme importance for your future and I want to give you fair warning - that if we read anything about this anywhere, now or in the future, we will never remove (or put back, if we removed it at a certain time) our exposure of you.

You have to understand that the law is on our side.

You threatened to cause us ten million or more USD in damages. We have hedged ourselves against people like you. This is how prudent people conduct business."

Next Email: September 7th, 2013 @ 5:54 PM EST (From: Sarah Vaughter)

"We are not in violation of any laws.

You have granted us a non-exclusive, irrevocable right of reproduction to all personal information publicly available online, for re-publication in the context of the dispute between us.

Read the T&C you agreed to.

T&C's are enforceable contracts under US law. There is jurisprudence."

Next Email: September 7th, 2013 @ 5:54 PM EST (From: Sarah Vaughter)

"By the way, I have shown my good will by removing your exposure from our heavily-trafficed site and putting it on our little-trafficed site.

If you do not pledge, in writing, never to complain about us, we will expose you, as you licensed us to, on our main site(s)."

Next Email: September 7th, 2013 @ 10:59 PM EST (From: Me)

"I threatened to PROTECT myself you not to damage your company. You can't threaten customers who request a refund simply because you dont want to give one. T&Cs have to be held up by BOTH parties which you failed to do thus nullfying it.

I wrote to you mainly because I felt helpless. I never blamed you which is why I clearly stated that it was the USPS and not you. I didnt complain or returm any other products I ordered.

Had you simply mentioned the LP measures from Baati I would have been fine.

In good faith remove all instances of my name and associated info and images that you psted and I wont have to protect my identity. I have no interest in damaging you or your business. Just protecting myself."

Next Email: September 8th, 2013 @ 3:46 AM EST (From: Sarah Vaughter)

"I removed the text but kkept a copy of it.

If we ever get any type of import problems in the US, it will be assumed you are to blame and it will be put back permanently. Similarly, any type of (non)anonymous complaint anywhere online merely hinting at any of anything to do with you, and the text will be permanently put back."

----

Snip so now you can read the first thread of email volleys from BOTH of us WITH TIME STAMPS, so you can see she is lying to back-pedal and save her skin. She never ONCE apologized for ANYTHING, by the way.

AUTHOR: Dumbfounded! - ()

SUBMITTED: Monday, September 09, 2013

POSTED: Monday, September 09, 2013

Well I posted the first two emails verbatim so people could read it for themselves. It clearly shows that I requested a partial refund, not demanded a full refund. In fact that was the only time I requested a refund. Keep in mind I never filed chargeback either or posted any public remarks about my custoemr experience with Vaughter Wellness/owndoc.com/Sarah Vaughter, so Sarah Vaughter never even waited to verify her suspicions (which were false) before posting defamatory statements and threats about me both in private emails and on her website.

These posted emails also clearly show that I layed the shipping blame with USPS, not with Vaughter Wellness, which you are still trying to lie about, even though people can simply read it for themselves and see that you are lying.

I posted this ripoffreport, as stated earlier, not asking for my 27 dollars back, but because she posted private information about me online because she is clearly paranoid and a bully. She threatened to ruin my life forever if I posted anything engative about my expereince with her or her company, again all captured in email.

Obviously money is more important to Sarah Vaughter than the health and well-being of her new customers; she showed that pretty clearly today. I also urge you folks to do a google search for her harassment of Mr. Anthony Loera of RevGenetics, a US competitor which occured via e-mail and on member forums on Longecity.com. I found these online after her barrage of threats and defamation started. It has been ongoing now for 40 hours.

To recap: I requested a partial refund as a new customer after explaining my concerns to Sarah Vaughter, owner of owndoc.com and Vaughter Wellness, of Switzerland. In exchange she ridiculed me, accused me of fraud, and threatened to public humiliate me I if I filed chargeback or posted anything negative about my experience with her and Vaughter Wellness, even though I never mentioned the words chargeback or the like, as is plain in the provided emails in the original post.

This is the point when I demanded that she stop threatening my and my identity, I told her that if she maliciously posted my information online that I would lodge complaints with various US regulatory agencies to help me protect my identity from this woman. I also told her that as a result of her threatening response to my valid request (she did not have to honor it, as i didnt file any chargebacks) that I would contact US trade authorities regarding her masked marketing c60oo to humans as evidenced by various posts that she has authored on her websites and on longecity.com. I feel this was appropriate because my refund request was tied directly to a safety concern about the quality of the olive-oil which may or may not have been valid, and if she is making money off of people she should take questions and issues concerning product stability and quality seriously and answer them professionally. Not blow me off, keep my money and defame me to keep my mouth shut so that the truth about how she operates doesn't come out. I have to stress this is just my experience, and I can only report factually on what I was party to an to the best of my ability and recollection.

Luckily, I have all of the time stamped e-mails, which can be provided upon request.

You folks be the judge of this one. All I know is if I knew more about Sarah Vaughter and her aggressive and ignorant behavior, I would have never done business with her.

As for you guys, make your own decisions. Like Sarah said, there are other distributors for c60oo, with a couple in the US.

The good news is the FBI field office in NY said her Terms and Conditions do not take legal preendence over US Law. He recommended that I contact the Federal Trade Commission.

AUTHOR: Sarah Vaughter - ()

SUBMITTED: Monday, September 09, 2013

POSTED: Monday, September 09, 2013

It is true that I emailed Nicholas Meyers many times. This in response to a barrage of his threats of what he would do to totally destroy my company. I can hardly be blamed to tell him what the consequences of such actions would be. Every one of his long ranting emails received a reply. I can't help that Mr. Meyers sent 45 emails to me.

AUTHOR: Dumbfounded! - ()

SUBMITTED: Monday, September 09, 2013

POSTED: Monday, September 09, 2013

I tried to settle this with a mutually beneficial outcome, but when she saw that I had posted this, she became enraged and the email threats and assaults to my identity and private life began again, along reposted my name online along with purported photos of me and another person's address.

She told me she hired a Private Investigator to stalk me at my home.

She has emailed me approximately 45 times in the past 36 hours, all threatening me if I post about her defamation of me on her website.

It is my recommendation as a first time customer of owndoc.com to avoid Sarah Vaugther at all costs.

This is what happened to me after I requested a partial refund by email as a FIRST TIME CUSTOMER.

This is what happened to me when I tried to calm the situation.

I contacted the US Department of Justice, Internet Crimes Division, as well as the NY State Attorney General's Office, and econsumer.gov.

AUTHOR: Sarah - ()

SUBMITTED: Monday, September 09, 2013

POSTED: Monday, September 09, 2013

Nicholas Meyers is misrepresenting the facts ("lying"..)

We are a European vendor of C60 (Buckminsterfullerene) in olive oil. There are several US vendors as well, but Mr. Meyers chose to buy from us, presumably due to our reputation for quality and customer service, as well as being a principal sponsor of a replication of the famous rat longevity study (90% lifespan increase) of the product.

Mr. Meyers demanded a refund while his tracked order (RR388967721CZ) was already on its way because he changed his mind about ordering from us instead of from a US vendor. Since he lives in NYC, he could have purchased from a US vendor. He said that we should have shipped our C60 refrigerated (even though the C60-oil rat study found that six year old, unrefrigerated oil was still in pristine condition due to C60's protective effect), blamed us for USPS delays and made derisive remarks about us being "foreigners who should be thankful for the privillege of selling to the US". He made rude remarks about my physical appearance and said I should take my photo down because "You look like a grandmother, not representative for a site on health and beauty". He then said that he would get us out of business by telling the USDA, US customs, the US Trade Authority, the FDA and even Homeland Security about our "illegal" C60 product (there are plenty of US vendors for a similar product). And he would sue us for "harrassment" because we dared to answer his offensive, threatening emails.

Mr. Meyers did not leave it with threats: He filed a libelous "Ripoff Report" claim against us, where he misrepresented the case and falsely accused us of blackmail.

Nick Meyers agreed to our T&C when he placed his order. These state that he permits us to make his personal details and the details of the case public in case he threatens to damage our business. In such very severe cases involving severe potential damage, the customer gives us explicit permission to re-publish any personal information on the customer, in an attempt to settle the matter, publicly explain our version of the case, tit-for-tat and prevent the execution of further threats before we suffer irrepairable damage. Our terms are enforceable in the US and our own jurisdiction(s). We have records of his IP address (69.122.5.3) on 11:56:33 Aug 23, 2013 PDT and the pages he visited. Our T&C specifically state that the customer permits publication of this data in case of any serious threats against our livelihood, and the customer has to explicitly agree by clicking a checkbox with those linked-to terms before an order can be completed.

Our T&C state that as soon as a customer initiates a course of events that may require us to defend ourselves in court (e.g. against libel), that the customer becomes liable to deposit with us for a limited time a refundable sum that would go towards our legal defense. Mr. Meyers publicly alleged that we tried to "blackmail" him for that amount. We merely pointed out that he agreed to these terms, and that it would therefore be unwise to libel us online. He ignored that advice.

Mr. Meyers remains belligerent and said he would utterly destroy our company in several ways he described to us.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.