Pedro, who didn’t want to give his last name, said that the word wasn’t written by accident because the barista called out his name once the order was ready.

The store location offered him a $50 gift card that he refused.

“I didn’t accept it because it’s like an insult overall,” he said.

In a statement to NBC Bay Area, the company said it’s working to fix the situation.

“This is not the experience that we want for our clients,” the statement said. “We asked for his forgiveness and we are working to correct this. Also, we are investigating the incident to ensure this will not be repeated.”