Newsletter

1. What is your return policy?You can return any product for Refund or Exchange within 365 days of the original purchase date. Please visit our Return Policy page for more information.

2. What is your normal Delivery Time?If you are located within the U.S. and your package is under 2 lbs. it normally takes 3-5 business days. If youâ€™re located in the U.S. and your package is over 2 lbs. it normally takes 3-7 business days. If the order is shipping to Canada, it can take up to 10 business days.

3. How do i track my shipment?90% of shipments are shipped from our Southern California Hub and can be tracked online by visiting our â€śOrder Statusâ€ť page. The other 10% are shipped from various distribution points across the U.S and cannot be tracked on our web site. If your order does not have tracking information within 3 business days of your original purchase, please â€śContact Usâ€ť for detailed shipping information.

4. How do you ship?Shipping methods depend on the size and weight of your order. We generally use UPS for large orders and commercial packages. USPS is used for most Residential shipments and shipments going outside of the continental U.S. (i.e. Alaska, Guam, Hawaii & Puerto Rico).

5. How long after I place my order do you ship it?Most shipments go out the same business day. If the item is not stocked in our central warehouse it may take up to 2 days to process. If an item is on back order and the eta is longer than 3 days for processing, we will contact you with an eta.

6. What if I do not own a credit card?Thatâ€™s ok! We accept pay pal and Google Checkout. Please contact us so we may process your order by phone. 1-877-597-3802

7. How do I get coupons?You can sign up with our free newsletter to receive coupons every week via e-mail.

8. What are your shipping charges?

Shipping is Free on all Orders in the U.S. If you live outside the contiguous U.S. we may call you to cover the extra freight costs... as some shipments to Alaska, Hawaii and Puerto Rico can get quite costly. Shipping to Canada is $8.95 flat rate.

9. What is the shelf life of your cartridges?1-3 years depending on the cartridges.

10. How do I know when my order has been shipped?Once your order has been shipped, you will automatically receive an email with your tracking information. If you do not receive this e-mail it does not mean the package has not shipped. Your e-mail client may have blocked our e-mail address in a spam folder.

A Drum Unit is generally a cylindrical shaped roller inside of a Laser printer that rotates with a â€śnegative or positiveâ€ť charge. The Laser in the printer essentially draws the letters to be printed onto the Drum roller as an electrostatic image. Once the image has been imprinted onto the Drum with this static charge, the Drum unit is coated with a fine black powder called â€śtonerâ€ť. With this imprinted pattern now affixed to the drum roller, the Drum roller can know adhere this powder onto a sheet of paper. Finally the printer passes the paper through a high temperature set of rollers knows as a â€śfuserâ€ť. The fuser fuses the toner to the paper fibers using heat. Once your page is printed the Drum rollers passes through a discharge lamp which erases the electrostatic image from the photo receptive surface of the Drumâ€¦ allowing the process to start all over again.

11. Will using compatible and remanufactured cartridges void the warranty of a printer?The answer is no as legislated by the Magnuson-Moss Warranty Improvement Act.

12. Can I cancel my order?To cancel an order please email us at
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. In the subject line include the word cancel order and your order number. In the body of the email include your full name and address. Cancel order requests must be made before 4:00 EST the next business day. Once an item is shipped the order cannot be cancelled.

13. Can I return a product if I am not fully satisfied with its performance.We are confident that our products will meet if not exceed your expectations. In the case that it doesnt we offer 180 days full money back refund.

14. I cannot find my printer in the search.Currently we only list those printers that are used with the cartridges we offer. However if you found the cartridge you need but we did not list your printer please email us at
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so that we can update our list.

15. What does new drum and high yield mean?These two terms are used to describe our remanufactured laser toner cartridges. By changing the drum of a recycled toner cartridge we are able to produce performance that is comparable if not better than the original. A high yield toner cartridge produces more pages before running out of ink than its low yield counterpart. For instance HP Q5949A can print 2,500 pages while the high yield HP Q5949X prints 6,000 pages.