So, in the bad old days, we shuttled books and articles back and forth between libraries.

Now, in the days of ILL2.0, where much of our collection is electronic and governed by license agreements, we shuttle people back and forth between libraries. “We’re sorry, you’ll have to actually go to St. Olaf to read that. No, we can’t have them print and send a copy. Yes, I know it’s sitting there online, and we have access to the internet from here, too. And yes, I know we’re a consortium with cooperative borrowing privileges. Even so…”