Customer Service Representative

Our client in East Boston, MA is seeking a Customer Service Representative to join their team. This contract-to-hire role has the opportunity to possibly go perm after 3-5 months. The hours include Monday-Friday 7: 00am to 7: 00pm with three shifts – opening (6: 45am – 3: 15pm), mid (9am-5: 30pm) or closing (11pm-7: 30am). The company also has Saturday hours that are from 9: 00am to 1: 00pm (Saturdays are rotating – usually two per month). Apply today!

Responsibilities for the Customer Service Representative:

Establish new accounts as well as process correspondence, payment options changes, and fulfillment requests

File applications and other paper work

Research and submit or process toll disputes

Record statistics for work processed each day

Prepare required paperwork for cash out following accounting procedures and return unused transponders to locked storage at end of shift

Perform departmental quality assurance reviews for items processed by other department members