Wellness Challenges FAQ

I DON'T SEE MYSELF IN THE CHALLENGE

Chances are, you did not complete the invitation acceptance process. To join the challenge you can either contact your group administrator or you can click on the main unique challenge invitation link provided in the original email invitation from your group administrator or other colleagues, friends, or family. Please note that for your first challenge, going directly to our site to sign up with WITHOUT that unique invitation link will NOT get you into the challenge!

HOW DO I LOG DATA

Go to the log area in your personal DailyEndorphin dashboard. Select the tab for the type of data to be logged: exercise, nutrition, wellness (including weight) and steps. At any time you can back log data as long as the challenge standings have not been finalized.

HOW DO I SYNC A DEVICE

If you are participating in a challenge where steps can be logged via a device, then you’ll see a button on your dashboard allowing you to sync. Click this button and follow the steps to sync. You can also access syncing from your Settings and find additional help.

I JOINED THE WRONG TEAM UPON SIGNING UP FOR A CHALLENGE ... HOW DO I SWITCH

If your main challenge group admin has selected the option for you to change teams, you may do so while logged into your DE account by clicking the orange “change teams” button next to your team page. If that option is not available to you, please contact your group administrator to move you between teams.

WHO IS MY CHALLENGE ADMINISTRATOR AND HOW DO I CONTACT

You can identify your group administrator(s) from your personal user dashboard by clicking the “challenge board” tab and then the “challenge details” area in the upper right hand corner of that tab. The challenge details section lists the administrator(s) with an option to contact that person via email.

HOW CAN I CHANGE MY TEAM NAME

Only team captains can change team names. If you are a team captain, expand your team page area within your user dashboard. Then click the edit (small blue “e” icon) button next to your team name to change your team name. From there, edit your team name, and click the “save” button to confirm it.

HOW MANY DAYS BACK CAN DATA BE LOGGED TOWARD A CHALLENGE

For the sake of keeping people honest and having accurate reporting during a challenge, we highly recommend not going back more than 7-10 days for entering challenge data. However, participants are able log beyond that via the various tools and icons in your “My Log” area.

HOW CAN I COMMUNICATE WITH MY TEAMMATES

You may communicate with teammates or your team captain alone during the challenge from your team page. From your team page, simply click on the small envelope icon next to your team name at the top of the page or the team captain’s name. This should automatically bring up your email app with the email addresses of your teammates populated in it. RFC (tech) standards state that it will be brought up as a comma separated list format. If you wish or need to change this default setting, you may do so via your settings in your email app. For more information on how to change your settings if using MS Outlook 2003 or 2007, please visit Microsoft Support.

THE CHALLENGE STANDINGS JUST DISAPPEARED

Three days before the challenge finishes the standings are automatically hidden. This is to encourage honest data logging and create a bit of suspense.

HOW LONG DO I HAVE TO ENTER ALL REMAINING DATA BEFORE THE CHALLENGE GOES FINAL

All participants have until roughly 1:58 EST the day AFTER the official challenge end date to enter or sync any remaining data before the challenge report goes final. After that, any entered or synced data will NOT be counted in the final challenge report.

CAN OTHERS SEE MY WEIGHT AND PERSONAL HEALTH INFORMATION

DailyEndorphin is fully compliant with HIPAA rules and regulations, which means all of your personal information is secure and cannot be viewed by anyone else without your permission. If you belong to a DailyEndorphin group, no one in your group will be able to view your personal health information. The only personal information viewable by others is the information relevant to a challenge that you voluntarily chose to participate in (e.g. minutes exercised, step, points, etc.). If you choose to participate in a weight loss challenge, no one will see your actual weight, however percentage weight lost and/or pounds lost may be shown. You may also register for challenges with any name of your choosing, such as initials or a nickname.