How Media Change Everything

Lesson 428 Reality TV PLUS Twitter Chaos. Yikes!

“Out of control” is picking up steam in Washington, and it’s worse than reality TV. It’s using social media to confuse, not communicate. It’s about a president who believes that keeping people guessing is a legitimate leadership strategy. And it’s turning out to be the best example yet of how communication and media chaos can destroy any sense of social order and well-being. Make no mistake. Words really do matter. And the words of top leaders matter a lot.

Just think about it. Periodic bi-partisan White House meetings repeatedly turn out to be no more than reality TV. Twitter feeds always follow to disrupt and create chaos. Then more surprise pronouncements add to the chaos. And in the midst of this mess cabinet members and staff are doing high security work without clearances and squandering taxpayer money on luxury travel and purchases. And this is a White House where complete loyalty is demanded by the person who is creating the mess. No wonder resignations are rapidly mounting up. Constant turmoil eventually becomes unbearable.

Sometime around mid-career I found myself teaching management communication in banks, manufacturing companies, public utilities, and all manner of institutions. We frequently talked about crisis management. But I must admit it was always in the context of a rational CEO with a team of experienced managers developing responses so that the organization would be legitimately seen as knowing what it’s doing! When the purpose of the leader, however, is to create chaos… all rational bets are off!

Ethical leadership and honest teamwork “earn” loyalty. No need to demand it. But when loyalty is demanded and communication is in disarray everyone ends up focusing on their own survival. In private business, trustees can fix such situations. In today’s Washington, there are no rational fixes

In the past, I wrote that city leaders usually become bipartisan and pragmatic because their citizens are right there in their face demanding action. When all is said and done, immigration, homegrown terrorism, police-community relations, drug problems, air pollution, clean water, healthcare, election districts, industry closings, and unemployment, all end up playing themselves out locally.

In the end, maybe the bottom-up pragmatism of cities and NOT the top-down chaos of Washington is our best way forward. If so, when cities show they can produce results, we should pressure Washington into giving them the resources they need.