Customer Experience

Customer Experience is at the core of understanding high quality customer service. I can provide an array of performance improvement services which are cost effective, measurable and which deliver results.

Typically customer journey change is driven by internal considerations that reduce customer effort and improve service quality which will increase sales, reduce costs and employees’ job satisfaction; in other words responding to an internal view of what customers want.

I will help you understand your Customer Journey, create ways to buzz and get your customers buzzing and set your own Buzzing Customer Service Standards.

A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, a service, or any combination. We will map out all the touch points to enable you to set your own Customer Service Standards. Those standards can then be put in place throughout the company to give your employees the tools to provide Excellent Customer Service.

I tailor our programmes to suit your business needs; from working in a supportive role within an existing team to other independent activities conducted at your request.