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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (29)

86%
would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

L Smith

January 2015

Fantastic as always

My husband and I married here in 2006 and it still never ceases to amaze.

A Couchman

December 2014

Lovely stay

A lovely hotel.

Superb food. Only bad point was very slow room service.

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C Bradley

December 2014

Excellent location and fantastic restaurant food

Unique historical setting , great for photos and excellent grounds.

Room looked old with four poster bed but apparently was a new one built in 1990's. Room very dark so atmospheric and in keeping. Conservatory breakfast good , better when cooked to order than buffet (not sure why this varies). Bar food ok (burger way overcooked) but restaurant food was exceptional . Variety , imaginative and superb flavours. Do walk around the park it is excellent. Staff exceptionally friendly yet professional. Rooms vary a lot so would be good to know which part of the building you will be in. My only negative (except for the burger and long wait for it - rescued by Tony and some crisps plus great stories) was the thick layer of dust on top of the huge four poster bed (I am tall enough to reach) . Difficult not to be impressed by the building and surroundings . This is a hotel with real character (and characters).

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Peter Bell

November 2014

Excellent hotel, great food and a place with real character.

Fabulous room with great character.

Could do with more lights as very dark but that is very much a minor comment as I thoroughly enjoyed my stay and would highly recommend the hotel. Food was very good plus the bar and restaurant service was outstanding. Stayed at the hotel a few years ago and all was good then so will definitely be staying again.

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J Norris

November 2014

Great experience

Can't fault my time at Coombe Abbey, the room was great with loads of period features.

The staff provided excellent customer service and were all really helpful. The hotel has a wonderful period feel with complimentary grounds with formal garden to take a stroll in - I would definitely stay here again.

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Naomi E

November 2014

Stunning accommodation, lack lustre food

The abbey is simply stunning - it's a very special place.

It's only the food that let it down. Customer service as we arrived at the lobby was fab - again, only let down at the bar when we waited over an hr (as our order was forgotten) for the most over-priced (£14.95) plaice and chips. The plaice was in small over-fried pieces and husband's curry tasted like a Wheatherspoons special, but we were both so tired and hungry, we ate it and left. The breakfast in the morning was perfect though.

We paid for an upgrade on the room. And although you couldn't possibly have found fault with the opulent decor which was gorgeous and very much in keeping with the stunning hotel, the room (109) seemed smaller than the others with a view of the back of other rooms. (Possibly should've stayed in the standard room as we'd have had views to the front with the same size room. Seemed we just paid the £30 upgrade for the 4 poster bed. Would love to try out one of the incredible suites with stairs to bed.

So on the whole, a breathtakingly beautiful hotel and a fab experience - just with a few food issues.

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Liam G

November 2014

Paid for a luxury room and it was no way near as nice as some of the standard rooms I seen

wayne h

November 2014

v good

a great place to unwind & step back in time.

leave your mobile off!

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R Bellamy

October 2014

A night away

When I arrived at this venue I was so impressed.

I loved the whole thing apart from the breakfast. The building itself is beautiful along with the internal architecture and the grounds. I even viewed the bigger rooms to go back with my husband. My only disappointment was the breakfast. Having paid nearly £15 as an extra for a breakfast I found that the quality was rather poor and tasteless. Because of this I will not be going back.