Service Recovery Made Easy

Discover the Point of Care Tool

Address Patient Concerns on the Spot.It can be difficult to take corrective action after a patient leaves the facility. Often, patients don’t voice their concerns until after it is too late. Gain awareness of patient feedback in real-time with the Point of Care tool, giving your staff time to address patient concerns before they ever leave the building.

Click and Send. It’s That Simple.

Enter minimal patient information into a user-friendly interface and administer a patient survey within seconds. Track successful sends with the status log. Flexible enough to be used in a variety of care settings.

Patient Feedback

In an Instant.

Patients complete a short experience survey on their own devices, saving on time and hardware costs. Feedback is generated instantly, allowing providers to address patient concerns in real-time, before they become a bigger problem.

SMS

Email

Stay Apprised with Alerts.

Get notified instantly the moment a patient selects a low score to aid your service recovery efforts. Assign ‘Managers’ from your organization to receive alerts and assign status to incoming alerts so the team is on the same page.

Improved HCAHPS Correlation

We’ve found running the SurveyVitals solution shows improved HCAHPS correlation. When comparing top box scores and by-the-5s (The best rating a patient can leave on the likert scale of 1 to 5) results reveal very positive association.

Let us show you the correlation

Provider photos

Customize surveys with provider photos to help patients better remember their interactions.

Sent & Status Logs

Track successful sends and patient status with the POC logs for full situational awareness.

Flexible user options

Maintain the flow of feedback through shift changes with the ability to adjust alert ‘Managers’.