How To's, News and Updates

We are happy to announce that we are removing the size limit on public links sent by free users. Previously, there was a 25 MB size limit per file. As of today, there is no size limit. Feel free to send that huge PowerPoint presentation embedded with graphics or that cheesy video you took on vacation. Paid users will also see an increase – instead of the 2 GB limit per file, paid users have no size limits either!

We’ve wanted to do this for quite a while, but were waiting until we had a better system in place to prevent abuse. To prevent abuse, we now have back-end daily bandwidth limits. But don’t worry – the bandwidth limits are huge. A public link shared by free users can use up to 10 GB of bandwidth per day and links sent by Paid users can use up to 250 GB per day. This should be enough even for our hard-core users that share everything with public links (like me).

We’ve also improved the recipient experience. As always, recipients do not need a SugarSync account to download your files, which makes it easy to share with anyone ranging from business partners to your grandmother. But in the past, when a recipient clicked a public link, the file started downloading immediately. We heard some concerns – many recipients were surprised that the file started to download right away without giving them a chance to check if the sharing service was legitimate. Also, the download process didn’t allow the recipient to see the size of the file in advance of downloading. The entire process was fast, but a little too mysterious for many users.

Now, when your recipients click one of your public links, they’ll be directed to a simple download page that shows them the name and size of the file. It also has links to SugarSync if they want to learn more. Our goal is to make your recipients comfortable downloading your files from SugarSync.

Old immediate download system was much better. You just want to advertise your service in the download page :( Instead of this I waited that some files, like images and pdfs would open inside the browser.

But where is the LAN syncing that you guys said was on the road-map over a year ago. I went from dropbox paid to sugarsync paid when I saw that and then sugarsync became silent even when users asked about it. Can you at least respond if it is still on he road-map. It is a killer feature that many of us need, especially as we transfer bigger files.

I was using the public links for users of my personal website to download documents such as pdf’s etc as links as I don’t want to store them on my hosting account. In the past this worked nicely as, when a user clicked on the website link, the file is downloaded/opened directly.

However, with the recent SugarSync changes the user is now forwarded to the download page, therefore adding another step to each download…

It would be great if you could offer downloads both ways for sugar sync users to choose…

Mamoun, I have to disagree, Dropbox has lan syncing, sugarsync still has to download large files to every computer whether they are on the same network or not. Sugarsync said they were working on it over a year ago, then fell silent, even when asked specifically about that. I wish they would hit pause on new features and finish the vital features they never finished first like lan syncing.

It is more than vital for the Public links to offer the functionality for direct upload without a middle download page and the capability for a download trough download page.

The direct download will be useful for: newsletters,regular download jobs,email communication, articles and documents that require immediate download and much more

The download page download will be useful maybe for a persons that would like to review the download before taking it.

If I have to choose one of the both words I will be choose the first one the direct download. Acctually one of the things that was vital to choose the Sugarsync instead Dropbox was the public links.
Our business relies on the immediate download functionality which is used in our newsletter campaigns, communication with clients, blogging. Right now I will start thinking about my choice and have I to choose an alternative to sugarsync that will offer the service that I need.

Like some others have mentioned I was using the public links to provide users of my website with a quick, easy, DIRECT way to download files. Now when they click on my download link they’re presented with…a SugarSync ad. An ad, REALLY? So I’m actually paying you guys to advertise your service. Great. :-[

I understand that some users have concerns about file sizes, verification of the download source, etc. However it would really be great if you could allow users to chose whether the file will be provided as a direct download or not.

I had been using SugarSync for a few months and had accessed the files only a few times and had decided that I didn’t need SugarSync … I was WRONG … my laptop died on New Year’s Day and if it hadn’t been for the SugarSync backup I would have been dead in the water for work … it definitely SAVED ME. I was able to access all my files from my home desktop with absolutely NO PROBLEMS. LOVE IT!!!

We’ve been using SugarSync to share our research work among collaborators and it was very easy with old style to put up images and link them in html. So whenver we make an update it would jusy appear for them when they view it.

I understand SugarSync is not an image hosting solution or a CMS, but it’s a pain to manually edit all the links that have been shared for about an year and to have duplicate copies of images just to support the Web pages.

Just found out that ALL of the mp3 links on my website are broken due to this recent change, and now the website that I use as my professional link to the world is unusable. I created this new website over the Christmas break, and I have no time as a college professor and working musician to change all this. I won’t be “sharing” files with people through this website, because it’s unprofessional for me to link to a page that says “Shannon has shared a file with you”. People want to stream to sample my music, not download it to their computers.

At the moment, I will continue to use SugarSync to sync my home and office computers, because it has worked for me for years. But I may soon have to shop around for an alternative that meets both the needs of syncing and direct public links to files.

What makes me so frustrated is that the people at SugarSync didn’t give me any warning that there might be a downside or problems to their new system of public links. Perhaps I should have known to look for a problem, but everything was presented as a rosy, new service, rather than a change that was potentially going to ruin my website. Perhaps SugarSync thought that I knew that the intentions of the company were not to host media for my web pages, but this service was given to me and then taken away; and I resent it.

Documentation on your website says: “A public link is a URL, or a path, straight to your file stored in the cloud.”

All of a sudden this is not true. SugarSync now issues an annoying advertisement page with option to download the requested file. This makes access cumbersome to my users. Most of my files are PDF files. This requires the user to navigate TWO annoying messages before actually accessing a file.

Help!! So this is what I did, first I went back to date to restore pc. Started pc again no win7, then I went to task manager no three letter. After that went to customize and saw Free ride games as notifications which is what I had seen on the win7 program. Then I went to registry to delete this free rider. Once that was done I went to task manager and a 3 letter popped up. It was dwm.exe but on description it says desktop windows manager…should I still erase it??

I have been a Sugarsync fan an customer for a couple of years. I pay $10.00 a month for the services and have recommended it to many people.
Besides backup, the “Public Link” feature is the one thing I use the most, to send my customers big manuals or firmware releases.
Removing the Direct Link and adding an intermediate page with an add and showing my PERSONAL EMAIL is Horrible!

Not only it looks unprofessional, but also shares my personal email to people I don’t want to have it without my consent.

Please bring back REAL Public Link!
I may have to look somewhere else.

Not only can you access your files from anywhere and on anything, but you can have your files synchronized automatically, have an initial 5GB AND unlimited sized uploads!…wow, amazing over the rest of the competitors!

My web site has just been wiped out by the inclusion of this spruiking ‘feature’ !

I cannot audition audio files on site (‘stream’); I cannot download from ‘within’ my site – but end up in sugarsync land

My ‘paid for’ downloads – for which I use ‘E-junkie’ – now delivers EMPTY audio files after people have PAID for them to be delivered !

I pay $ for ‘E-junkie’, I pay for the site design/maintain company (SBI) and I pay Sugarsync .. but my income stream has disappeared and the demonstration features of my site – from which I obtain commissions and feedback – no longer works

I do not know how such a short sighted decision to add this spruik page could have been made – apparently without any real thought of the consequences

Further, the sugarsync responses – such as there are – from the email support and chat are farcial, talking about ‘prioritizing roadmaps for a production team’ .. ?

I tested sugarsync for months prior to signing up; if anything like this spruik operation was apparent then, there is NO WAY could Sugarsync have been considered as being appropriate for an ‘audio’ website

In absolute frustration

Peter Mummé

PS
There is a growing disclaimer on ‘Sounds-and-musics.com’ apologising for the disruption to the site and outlining what has happened
PM

Although I’m very glad to see one of the main things that prevented me from using sugarsync removed, it would be helpful if files were recognized and treated accordingly. I realize the advertisement is important, but this remains one of the key differences between dropbox and sugarsync. That removed, I don’t see why most wouldn’t be interested in making the switch.

Please, give us the option to get the direct download back. A simple choice in the preference menu would be great (although I don’t know if such a thing can be toggled on and off by the user).

I understand trying to make things better, but you should have known that some users actually preferred files to download immediately. Just last week I had to provide a download link on a professional website and I thought “well, my trusted Sugarsync surely has me covered”… but no, I actually had to go back and upload the file on Dropbox just to have a direct download.

I LOVE SugarSync, but disappointed in the loss of the direct download feature. Very frustrating to have to reopen a Dropbox account just for this one purpose. Please restore direct download or provide it as a setting option. Thanks in advance!

I find this cool, but would be nice to have the option to not go through the sugarsync link, and start downloading directly. For example, if you trust the person who is sending you the link, and already informed you of what you’re downloading, going through this is an extra step :)

Wow. I was about to upgrade my plan and then read this. DIdn’t realize SugarSync went away from direct links. Total DEAL KILLER! I really like it better than DropBox, BUT DropBox has direct links. Bummer.

Tried to set up an account. Unfortunately, after numerous tries, your system never sends the confirmation email. This is with all spam filters disabled, after numerous attempts over several hours. Looks like I’ll have to stick with Dropbox. Good luck with your business. You may want to get that account confirmation bug figured out.

Robert, we can’t find you in our system with the email address you used to post your comment. Can you contact our customer support team and let them know what email address you used for registration? Thanks.

This is a deal killer. I am looking for a replacement to my current hosting provider and SugarSync looks fantastic, just what I wanted, except for the now lacking direct link. As many of the posters point out, I would like to have my photos/videos accessible from by blog and other posts. Please bring this back as an option.

i’ve been trying to sync 3 files each 1gb in size, with the sugarsync file manager. It just says “Uploading…” for the past 5 hours. I’ve got no idea if the file is actually uploading. Not even 1 file is fully uploaded yet. I uploaded the same set of files via Dropbox after the 1st hour, all 3 files had already fully uploaded. WTH??? What is happening?

The newly introduced intermediate download page is very annoying. I’m embedding SugarSync Public Links into my webpage, and immediate download while clicking on a link delivers a way more smooth user experience. The intermediate download page is really disruptive for my site workflow

Thanks in advance for re-considering! Maybe having two options for a Public Link – one direct, one another one redirecting to a download page

Just came to say that your public link is a real pain. It needs to be a direct link. I do not believe that people asked for a special page to look at link. It’s a way to show your ads and control analytics and gather sharing information.

SugarSync is the only one who has a whole-in-one package cloud software. Sync+ free 5Gb without expiration + can edit file in the cloud. You don’t have to download the file to edit it. It’s the best cloud I’ve ever tried. I hope there’s branding included.

I don’t like how it says, “(Drew uses SugarSync to share large files and collaborate. You can too.)” That needs to go. They obviously already know it is SugarSync because of the logo in the top left corner. The “Get 5GB of Free Storage” link is good enough in my opinion for free users because it is in the footer and unobtrusive. I would not want it there for a paid account though.

I think what Susan is complaining about Maurina is the presence of the extra sugar sync download page. When we share public links, the customer is forced to go to that download page instead of directly to download the file.

I can totally understand using this for free customers, but for paid customers, that ad page needs to be removed. I don’t wan to have to direct people to a second page just to download the file. Believe me I tell tons of people about the service as is I don’t need more cumbersome ads getting in the way. Especially as a paid user.

Thank you for your comment. We have removed the direct download due to security reasons. With direct download, you are clicking on a link to download a file without being able to first see the file name and sender. We feel adding the download page adds peace of mind do the person downloading the file.

It would also be nice to have an easy way to share entire folders, rather than files
Currently, the process is rather cumbersome for the receivers. I tend to zip all my files into a single file and then share that zipped file, but then the burden is on me instead of my recipients

Hi Kes,
If the problem is actually a username/password challenge and you cannot log in then I’m not sure what’s wrong. I tested it a second ago and it seemed to be working fine. Could you check yet again and see if it’s ok now?