With Front Door Delivery, UPS can deliver most in-stock items within 3-5 business days. UPS is unable to deliver to P.O. boxes.

UPS STANDARD DELIVERY + PROCESSING CHARGES

ORDER TOTAL

STANDARD SHIPPING
3-5 Business Days

NEXT DAY SHIPPING
Add $26.00 +
order by 6pm PT

Up to $15.00

$4.95

$30.95

$15.01–$25.00

$6.00

$32.00

$25.01–$45.00

$8.00

$34.00

$45.01–$65.00

$11.00

$37.00

$65.01–$90.00

$14.00

$40.00

$90.01–$125.00

$17.00

$43.00

$125.01–$200.00

$21.00

$47.00

$200.01 + over

10%

10% + $26.00

Gift Card only

No charge

$8.50

Add $6 for each gift wrap. For next day delivery, add $26.00 per address. Items shipped directly from the manufacturer and oversized items are not eligible for next day delivery.

NEXT DAY DELIVERY + PROCESSING

For an extra charge of $26.00 per address, within the contiguous 48 states, we can arrange for next day delivery to most destinations. If we receive your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed on Friday after 6pm PT through Sunday will arrive on Tuesday. Note: Next day delivery service is not available for out-of-stock items, personalized items or for items shipped directly from the vendor.

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.

How to Return

Return to Stores - you can return non-furniture items to your local PBteen store for free.

For non-custom furniture and other oversized items, call Customer Service at 866.472.4001

Returns by UPS - print a return label from our Returns Policy page and bring to a UPS location.

Items Not Eligible for Returns

Monogrammed/Personalized items

Made to Order items, including custom rugs and furniture

Mattresses

Gift cards

Final sale items (with prices ending in $.97 or $.99)

Items damaged through normal wear and tear

HOLIDAY RETURNS POLICY

To help with your holiday gift giving, we're extending our return policy. Gifts purchased between October 29, 2018 and December 24, 2018 may be returned or exchanged through January 31, 2019 when accompanied by a gift receipt or original receipt. You may return merchandise for a refund or replacement using our online return service.

For assistance please contact Customer Service at 1.888.922.4119, 7 days a week, 5:00 am - 9:00 pm (PST). We cannot accept returns on final-sale items ending in .99, monogrammed items or items damaged through normal wear and tear. Made-to-Order furniture or rugs are not eligible for returns. Delivery fees are non-refundable.

Give your room a plush and bold finish with broad black and white stripes that take their cue from life under the Big Top. This rug is designed exclusively for PBteen by celebrity stylists and fashion designers Emily Current ...

Our cowhide rug adds real Western appeal to your space, and natural variations make it one of a kind. Designed exclusively for PBteen by sisters Amie and Jolie Sikes, it captures the duo’s rebellious spirit and unique design philosophy. ...