Digital Banking Help

We've got your back!

Need help getting started with online and mobile banking? Forgot your password or got questions about how to deposit checks? You’ve come to the right place! Here are some quick answers to the most frequently asked questions.

Getting Started

Current members can set up online banking users by following the steps below:

Desktop Login

Click on the “Login” link at the top of any page on this website

Click on “Get Started”

Review and accept the Terms and Conditions by clicking the checkbox

Follow the steps to Register for Online Banking Access. You will need you have the following information handy: Social Security Number, birth date, and either your Frontwave member number or the email address that is attached to your account.

Click continue, set up your security questions, and you’re done!

Mobile Login

If you have not completed your first time login, you will be prompted to follow the steps listed above. Get started by tapping the "Sign up now >" link located above the user name field on the app's home page.

If you have, you may login with your password and immediately enjoy the new Mobile App!

Password Reset

Forgot your password or get locked out of online banking? No biggie – it’s easy to reset. Follow these simple steps:

Click on the "Forgot Password?" link at the bottom of the login screen for online banking or the Frontwave Mobile App.

Read the disclosure that appears on the next page. Click on the box next to “I Agree,” then click “Continue” to accept.

On the next screen, confirm your identity by entering the details requested, including your online/mobile banking username, Social Security Number and date of birth. (Tip: when selecting date of birth year on your mobile device, you can tap on the year that appears in the top/left corner of the birthdate selector and scroll to your birth year and tap to select.) When finished, click “Continue.”

Next, check the box next to the email or phone number you would like us to send your temporary password to. Then click “Continue.”

When you receive your temporary password, type it into the “Password Reset” page, then click “Login.”

Next you will be prompted to change your password. This new password will replace the temporary one we sent you. Type in your new, customized password, enter it a second time for confirmation, and then hit “Continue.” Now you’re all set!

Deposit a Check Using Mobile Deposit

First time using mobile deposit? Once you get the hang of it, it’s easy! Follow these step-by-step instructions:

Login to mobile banking using the Frontwave Mobile App.

Don’t have the app yet? Download it now to your iPhone or Android device.

From the mobile banking dashboard, tap on the “Deposit Check” button.

Choose the account you want to deposit the check into by tapping on “Deposit account” and then selecting from the list of available accounts that pop up.

Tap on the “Amount” section and use the keyboard that appears on the screen to enter the amount of the check.

Tap on the “Check Front” icon, then read the instructions for taking a photo of the front of your check. Be sure to place the check on a flat, evenly lit, solid-colored surface. When you’re ready to take your photo, click “Continue.”

Align the front side of your check within the viewfinder that appears on the screen, then tap the center of your screen to take a photo of it.

A preview of the photo you took will appear. If the image is clear, tap “Done.” If you need to retake the photo, tap on the trash can icon and repeat step 6.

How to Add an External Transfer Account

Before you can start making external transfers, you have to add the external account(s) to your online banking profile.

Login to your online banking profile, and click on “Transfers.”

Once on the “Transfers” page, click on the “Classic” tab at the top.

Under the “To Account” section, click on “Add an external account.”

A new screen will pop up with our “ACH Transfer Policy.” Read it, click the box next to “I Agree” and then click “Continue” to accept the policy.

On the next screen, you’ll be prompted to enter the account details for the external account you want to make a transfer to. Select the “Account Type” from the drop-down list and enter the routing number. Enter the account number twice for confirmation, then give the account an easy-to-remember “Nickname,” such as “Home Town Bank Checking.” When finished, click “Save.”

Next, you’ll be asked to verify your identity. You can choose “Email” to receive an email to the address we have on file for you, “Call” to get a phone call to the number we have on file for you, or “Questions” to answer challenge questions.

After verifying your identity, you’ll get a message stating that to verify your external accounts, two (2) confirmation deposits will be made to it within 2-3 days. These deposits will be for just a few cents each. Once they’ve been made, you’ll receive an email to finish the process — see step 8.

Once you receive the above email, check your external account and write down the dates and amounts of the confirmation deposits that were made to it. Then login to your Frontwave online banking profile. On your dashboard, you’ll see a notice that reads “You have 1 pending external account.” Click on the “Confirm” button next to this notice.

This will take you to the Accounts page. Scroll down until you see your external account listed under “ACH Accounts,” then click the “Confirm” button again.

On the “Confirm Trial Deposits” page, enter the 2 confirmation deposits that were made to your external account in the order in which they were made. Enter the First Deposit (earliest date), then the Second Deposit (latest date), and then hit “Confirm.”

If you enter the amounts correctly, you’ll be returned to the “Accounts” page where you’ll see your external account is “Open.” This means you’re ready to start making transfers!

If you enter the amounts incorrectly, you’ll be asked to try again. Double check the transactions on your external account records and reenter them. Be forewarned: you only get 3 tries before your external account will be suspended. If the account is suspended, click on the trash can icon to delete the suspended account and go back to step 1 to repeat the process of adding your external account.

Frequently Asked Questions

Current members can set up online banking users by following the steps below:

Desktop Login

Click on the “Login” link at the top of any page on this website

Click on “Get Started”

Review and accept the Terms and Conditions by clicking the checkbox

Follow the steps to Register for Online Banking Access. You will need you have the following information handy: Social Security Numbers, Birth date, and either your Frontwave member number or the email address that is attached to your account.

Click continue, set up your security questions, and you’re done!

Mobile Login

Download the new Frontwave Mobile App in the Apple App Store or the Google Play Store.

If you have not completed your first time login, you will be prompted to follow the steps listed above.

If you have, you may login with your password and immediately enjoy the new Mobile App!

Browser Support

Accessing online banking through an older browser may limit your ability to use all the features we offer, so we strongly recommend that that you update your browser to the most recent version.

The following browsers/browser versions are supported for your online banking experience:

Google Chrome: Last 2 versions

Firefox: Last 2 versions

Microsoft Edge: Last 2 versions

Safari: Last 2 major versions or 1 major version if over 1 year old

Chrome for Android: Last 2 major versions

Mobile Safari for IOS: Last 2 major versions

Internet Explorer: v11 – Limited support: If you use IE 11 as your browser you will still be able to access essential functionality, but some features may not work as designed. We strongly recommend that you use another browser.

Device Support

The following devices/operating systems are supported for online banking:

Windows: Versions that are still supported by Microsoft and support a browser listed above

OSX: Versions that are still supported by Apple and support a browser listed above

Desktop: Click on the "Transfers" widget on the left side menu. Choose between the "Quick" and "Classic" Transfer tab choices and proceed with creating a new transfer. NOTE: Click the "Help" button in the top right for more detailed information on transfers.

Mobile: Click the menu open in the top left corner, and then click "Transfers" Proceed with creating a new transfer. For more transfer options, visit Online Banking on your desktop.

External Links Disclaimer

If you click 'Continue' an external website that is owned and operated by a third-party will be opened in a new browser window. Frontwave Credit Union provides links to external web sites for the convenience of its members. These external web sites may not be affiliated with or endorsed by the bank. Use of these sites are used at the user's risk. These sites are not under the control of Frontwave Credit Union and Frontwave Credit Union makes no representation or warranty, express or implied, to the user concerning:

the information, content, presentation, accuracy or opinions of these sites, or

the quality, safety or suitability of any software found on these sites.

Using a hyperlink may identify you as a Frontwave Credit Union member to the operator of the external site.

Frontwave Credit Union does not provide and is not responsible for the product, service or overall website content available at these sites. The privacy policies of Frontwave Credit Union do not apply to linked websites and you should consult the privacy disclosures on these sites for further information.

If you click 'Cancel' you will be returned to the Frontwave Credit Union website.