Leadership and strategic planning News

What's the measure of a good customer strategy? Consultant Rick Davidson offers examples from Hertz, US Airways, Best Buy and more of what not to do if you want to provide your customers with a positive experience.

Google is the latest of the tech giants hiring Wall Street hotshots. The CIO lesson? Partner with your CFO if you want to get ahead. Also in Searchlight: Facebook turns Messenger into an ecosystem; Twitter faces a gender bias lawsuit.

Getting the CEO and CFO to fork over funding for innovation IT projects is never easy. At the Fusion 2015 CEO-CIO Symposium, Gartner's Barbara Gomolski advised CIOs to look at how startups raise capital. Here are three tips.

How important is being a good speaker to a CIO's career? It may be the single biggest factor for success, according to CIOs from Johnson & Johnson, Starwood Hotels, Southern Company and Walmart. Continue Reading