ISO/IEC 20000 Consulting

Since the introduction in 2005 of the ISO/IEC 20000 standard for service management, the service provider industry was given a measuring stick it could “live up to”. Nearly 1000 organizations worldwide can now claim having an effective service management system in place. The benefits for these certified entities are countless and its customers are enjoying a steady service quality improvement.

Assessment

A common first step in your endeavor of meeting the requirements of the ISO 20000 standard is an ISO 20000 assessment or ISO 20000 gap analysis by INTERPROM. It is the preferable service to prioritize and decide on your next iteration of process and service improvement initiatives.

What can you expect from an ISO 20000 assessment by INTERPROM?

The assessment will be conducted by an ISO 20000 Master-level certified consultant with decades of real-world service management implementation experience

The assessment takes into account every aspect to ensure a successful implementation and certification; besides service and process aspects, also organizational and technology aspects are assessed

The assessment report includes not only the identified strengths, weaknesses, and opportunities it also describes a recommended implementation roadmap with activities, deliverables and responsibilities

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Implementation

Implementing ISO 20000 requirements is a team effort. While some may not perceive this as such, INTERPROM’s seasoned Master-level certified ISO 20000 consultants have mastered leading the way forward in your endeavors of embracing best practices that lead to certification of your organization.

What can you expect from an ISO 20000 implementation by INTERPROM?

The implementation workshops will be conducted by a certified consultant with decades of hands-on service management best practices adoption experience

The implementation roadmap takes into account every aspect to ensure a successful implementation and certification; besides service and process aspects, also organizational and technology aspects are addressed

The implementation results include deliverables such as processes, procedures, policies, plans, service catalogs, service level agreements and so on, that meets the requirements of the standard and fits your organization

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Coaching

Meeting the requirements of the standard can be endeavor lasting longer than a year. Why locking your organization into a long-term contract with a consulting firm you are not familiar with? And, sometimes, all you need is a few moments of an experienced ISO 20000 consultant; this is where INTERPROM’s ISO 20000 coach comes into play.

What can you expect from an ISO 20000 coach of INTERPROM?

Your ISO 20000 coach, is only an email, phone call, or text away; a lot of ISO 20000 implementation work can be done remotely and only when necessary, your ISO 20000 coach is physically onsite at your premises

The depth and breadth that your ISO 20000 coach offers, allows for nearly every ISO 20000 question you have to be answered, or ISO 20000-related request to be fulfilled

Not to mention that everyone on your team has access to readily available real-world experience and expertise; your ISO 20000 coach, is almost like your dedicated “ISO 20000 service desk” that is helping you the way you prefer to

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Interim and Project Management

Meeting ISO 20000 requirements, often comes with introducing new management roles and responsibilities in your organization. Your current staff members may have difficulties taking on these new roles; you wish they could learn from an interim manager who can lead by example.

What can you expect from INTERPROM’s interim and project managers?

INTERPROM’s interim managers, temporarily fill your open ISO 20000 positions, whether you are looking for a process owner, a service owner, a program manager, the management representative, the chairperson of a CAB, a business relationship manager, etc.

Our interim managers and project managers have led IT organizations and numerous transformations; each will be comfortable taking on a role that may be new to your organization, and each would be glad to serve as a role model

Our certified ISO 20000 project managers help managing all facets of an ISO 20000 implementation program; not only the people-aspects of such program, but also elements such as organizational change, technology, third parties, etc.

Interested? Follow the links below for more information or request a reference call with one of our satisfied customers!

Since the inception of the ISO/IEC 20000 standard, INTERPROM has taken the lead in serving as the “one-stop shop” in leading its customers towards certification. Download our free white paper and learn how your organization can benefit from ISO/IEC 20000.Learn More