Frequently Asked Questions

How do I contact Baby & Co?

You can visit us in store Monday to Saturday 9am – 5pm. You can call us on 0117 986 8184 during office hours. Or you can visit www.babyandco.com 24 hours a day 7 days a week, you can also e-mail us on info@babyandco.com and we will respond within 24 hours.

Can I return goods I do not like?

Yes. The goods must be unused and in their original undamaged packaging, in as new condition. We must be advised within 14 days, you can arrange return yourselves, return them in store or use our highly discounted carrier contract. Refunds will be made through our e-payments system on to your original payment debit or credit card and not through our in store tills.

Please read our terms and conditions.

How long are goods guaranteed for?

All nursery goods have a minimum 6-month guarantee. Some manufacturers offer extended guarantees. Please check your product's warranty book or call us if you have any questions.

Are my credit card details safe with you?

Our website is PCI-DSS level 1 secure and our shopping cart software encrypts your details when they leave your computer, they can only be decrypted by the software in our system, also your credit card details are not fully displayed to anyone.

Your details are shredded in house once they are finished with and computer files deleted, unless you have consented to receive mail offers from us.

Why are the prices different on line to in store?

Our online prices frequently change to reflect competitor promotions. If our in store price is higher than our online price you will always be offer the lower price.

Can I order by phone?

Yes of course, please call us on 0117 986 8184 to order. We are open 9:00 am to 5:00 pm Monday to Saturday. Please note for online security we will only ship telephone orders to the card holder's address

Are you new to the nursery industry?

No, we have been in business for over 30 years and hold accounts with all the major suppliers. We are also a Maclaren Service Centre, and Britax Excellance Centre.

How long do you take to reply to e-mails?

We aim to reply same working day. If you have an urgent enquiry please feel free to call us on 0117 986 8184

How long does delivery take?

We despatch most orders same working day if received before 12pm. Our standard delivery is 2-3 working days, if you have not received your parcel by the end of the 3rd day phone us and we will track the parcel on line.

You can upgrade your delivery to next day if you wish. Please see our shipping and handling page. Some products are sent directly by the manufactuer or are made to order. The lead time on these products are clearly marked on the product record.

What if my goods are damaged in transit?

Notify us within 24 hours and we will collect the goods free of charge and arrange to send a replacement

What if I require a repair?

Contact our customer service team on 0117 986 8184 and they will arrange return of the goods in question. If it is a manufacturing fault it will be repaired and returned to you free of charge. Sometimes we will send a replacement part if it in not difficult to fit. Our approved workshop can also deal with your non-warranty repairs, we will phone you with a quote once the item has been inspected.

Please note all items being collected must be boxed to avoid damage in transit and you must be available to sign for the collection.

Where do you ship?

We ship to all areas of the UK.

There is a slight surcharge for the highlands and Islands. Please see our shipping and handling page.

How can I pay?

We accept all major cards except Diners.

I cannot find the product I am looking for on line?

Please phone us on 0117 986 8184 and we will do all we can to help, alternatively use our special orders section.

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