I get this download error message 'model info in upgrade file does not match with player' every other day. I have not downloaded a successful update for a few weeks now! What can I do to get my player up to date?!?

I too get the 'model info in upgrade file does not match with player' every other day. In addition, ever since that error started occurring, I have started having issues streaming Netflix. It says I don't have enough bandwidth, but I know I do. Plus, I can play netflix streaming videos on the iPad and laptops with ease, so I know they aren't experiencing these supposed bandwidth issues. I've even turned off all internet connected devices per the screen's advice, but that doesn't help.

Perhaps it's coincidence, but the upgrade issue started when the netflix issue started. Don't know if they are related, but they are both frustrating.

I've been getting this message since Friday. I'd ignore it, but when I get into my Netflix queue, I can get no further than seeing the queue before the message pops up and Netflix locks up. I have to restart the player... which point I see the message again. Whee! What fun!

I don't care about the update and just want the message to go away and let me use the player. It was working fine on Thursday, so why push an update to me that leave the player less functional? I tried downloading the firmware, writing the RUF to a thumb drive and installing, but I get the same message. All Samsung tech support could recommend is that I reset the player and try again. Tried that twice--still no go.

Since I don't want to get stuck with an un-upgradeable device--should it actually need to be updated in the future to make something work--I'm going to send this thing back.

It's really poor performance on Samsung's part. This is the second BluRay player I've had with firmware issues (HT-BD1250). I think it's time to give LG a chance.

I was having the same problem. I couldn't play a DVD and tried to do an upgrade. I had version 1015.2. When I tried to upgrade, I got the error "model information in upgrade file does not match your player". I tried repeatedly. I saw online that the latest version is 1015.4. So I called customer service. The rep did not even wait for me to tell her the error before she started telling me I had network issues. I told her that I did not have network issues and she said it meant I had the latest firmware. I told her I didn't and she actually told me that 1015.2 and 1015.4 were the SAME! She said they fix the same issue and I had the latest version! She said she really couldn't help me if I only had one DVD that the player couldn't play. I asked to be transferred to a supervisor who when I started to tell the supervisor the problem she transferred me mid-sentence to another rep. I asked to speak to another supervisor and have been on hold for over 30 minutes. While sitting on hold, I finally got the USB upgrade to work. Now my DVD plays. Obviously 1015.2 and 1015.4 are NOT the same.

Finally a supervisor got on the line. I started to tell him about the poor customer service and he interrupted me and said he would put me on hold to find someone to fix my issue. I told him do not put me on hold because I had already fixed my issue. I asked him if he had any concern at all whatsoever about the poor customer service I had received and he put me on hold. The call disconnected. End of story. Never buying a Samsung product again.

If you get this error. Good luck. Samsung not only will not help you, they will infuriate you and treat you horribly.

I recently downloaded the 1015.4 firmware upgrade and now when I try to play MKV files there's no audio. Before this upgrade i had no problems whatsoever with playing MKV files. Please let me know if I can revert back to the previous firmware version.

If you have the previous version and it's accessible, then it may be possible to revert. If the problem happened as a result of the Firmware update and you're unable to revert, try calling the customer service center, explain that you had this problem after the update and see if they'll assist in a repair. If not, get a transaction number and post it here.

Hello and thank you for your reply. I am in Canada. My transaction number is 2007583320. I phoned customer support 4 times. In the end they said I couldn't get the previous firmware version and install it on my BD-C6500 (after they told me I could go on the website and download it). Up until now I couldn't be happier with this machine. Good interface and it has played anything that I've throw at it. I would appreciate anything that you could offer in an effort to rectify this problem. Thanks.

I'd also love to know if downgrading firmware is possible. With 1015.4, I can only play through the music in a folder (album) once. After that, if the player is set to loop, or if I restart the album, my BD-C6500 tells me that the files are not a supported format. So the first time around, mp3s are supported, but the second time, the mp3s are not a supported format. The player won't play the same file again until I power cycle it. I'd like to be able to at least try other firmwares to see if I can find one that does what I ask of it.

No other device I have has any trouble playing these things over the network. Hell, I streamed an album via Win7 internet streaming all day today to work--10 hours--without a single hiccup. My BD-C6500 sits three feet away from my router and server, and can't stream them across the room more than once.

As there has been no response from you I'm hoping that you recognize the problem with your last 'upgrade' is flawed. I hope that you will fix this problem really soon. I really like my Samsung Blu-ray player and I'd like to use it to its full potential.

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