Engineer tips?

This is a discussion on Engineer tips? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, long time reader, first time poster.
ANother sad tale of slow speed, that has jsut got worse.
Started off ...

Engineer tips?

Hello, long time reader, first time poster.

ANother sad tale of slow speed, that has jsut got worse.

Started off getting about 1.6mb, this was increased to 1.8mb after several calls to Sky, i was pretty much told to get Cable ( which i had just left ) I managed to get use to 1.8mb, but 10 days ago I lost internet connection completely, noise on the telephone line was terrible. After 5 days connections re-establish, but around 800kb and didn't stay connected for long. I finally purchased a new microfilter, which established a more reliable connection, but there are still random drops and the speed has dropped to 1.1mb, so the good people at Sky are sending out an engineer.

Router statistics are with the filter connected to the Test socket, with no other connections

Re: Engineer tips?

Originally Posted by TerryCox

...I managed to get use to 1.8mb, but 10 days ago I lost internet connection completely, noise on the telephone line was terrible. After 5 days connections re-establish, but around 800kb and didn't stay connected for long. I finally purchased a new microfilter, which established a more reliable connection, but there are still random drops and the speed has dropped to 1.1mb, so the good people at Sky are sending out an engineer....

I would expect the engineer to establish why you have this noise on your line.

I trust that you have plugged a corded telephone into the test socket and performed a quiet line test at some stage? If not, then it is quite simple to do.

With just a corded telephone plugged into the test socket, dial 17070 and follow the prompts for a quiet line test. Alternatively dial '1'.

In both cases listen carefully for any noise on the line. Your line should be completely silent.

If there is any hissing, crackling or any other noise, then the problem is a line fault and the BTO Engineer will hopefully locate the problem and fix it for you.