Office of Registration and Records

This Office creates, maintains, and retrieves paper and electronic student records in the following areas:

Enrollment

Course registration

Graduation processing

Excelsior College transcripts

Letters of certification and official documents on behalf of the College

The Office also verifies the authenticity of official documents submitted for evaluation.

A majority of work is completed within 24 hours after receipt. All paper documents submitted to the Office of Registration and Records are electronically imaged; after six months, the orginal paper documents are securely destroyed.

In accordance with the The Family Educational Rights and Privacy Act of 1974 (FERPA), we respect the privacy rights of student education records.

The limit is a maximum of six W (withdrawal) grades. You may withdraw from the same Excelsior College course for a maximum of three times. If you have six W grades, you will not be allowed the option to withdraw from a course.

If you wish to appeal a grade of AW (administrative withdrawal) you must submit a request to awappeal@excelsior.edu by Tuesday, 11:59 pm Eastern Time, after notification of AW status on that Monday. The Schools will investigate, make a decision and send the decision no later than noon on the Friday of that week.

Enrollment

A Letter of Enrollment (LOE) is for students who are enrolled in an Excelsior College degree program and need verification of their enrollment. The Letter of Enrollment will be sent 24-48 hours following receipt of the request provided the student's record has been processed for enrollment.

You will receive notification via email when your LOE request is received and another notification when your LOE has been sent.

To have a Letter of Enrollment mailed to yourself, submit a request that includes:

Full Name

Excelsior College ID or Social Security Number

Degree Program

Requests for a Letter of Enrollment sent to a third party must also include:

Recipient's Name

Recipient's Address

Your Signature

The Letter can be faxed to the recipient. You must include in the request:

The fax number that the document is being faxed to

The complete mailing address to follow-up with hard copy

The following Waiver of Responsibility Statement:

"I understand that this document may go to an open or unattended fax machine, or may be seen by someone other than the intended receiver and by my signature, I relieve Excelsior College of all responsibility."

Undergraduate students are allowed to transfer within a school and between schools. If you decide to transfer from one school to another, (e.g., business to liberal arts) you will be charged an $80 program transfer fee to cover the costs of reevaluating your credentials for the new degree program.

It is recommended that you discuss program/degree changes with an academic advisor prior to requesting a change.

Official transcripts and documents are those that a college, testing agency, or education office send directly to Excelsior's Office of Registration and Records at your request. Detailed instructions are available here.

It is strongly recommended that you discuss your intentions with an academic advisor prior to withdrawing from the program. Currently enrolled students who are NOT receiving Financial Aid may use the online withdrawal form. (login required)

All other withdrawal requests must be received in writing and include your signature. Send your signed request to:

Letters of Qualification (LOQ)

After you have completed degree requirements and your records have been approved, but your degree has not yet been conferred, you may request a Letter of Qualification. The LOQ will be sent 24-48 hours following receipt of the request.

Diplomas are sent priority mail on degree conferral provided all fees have been paid.

Letter of Completion (LOC)

After your degree has been conferred, an LOC can be sent to graduate schools or employers to verify graduation status. Although an official transcript is the more accepted means of providing this information to others, the College will provide a Letter of Completion upon request. The Letter of Completion will be sent 24-48 hours following the receipt of the request provided all fees owed to the College are paid in full.

You will receive notification via email when your LOQ or LOC request is received and another notification when your LOQ or LOC has been sent.

To have a Letter of Qualification or Completion mailed to yourself, submit a request that includes:

Full Name

Excelsior College ID or Social Security Number

Degree Program

Requests for Letters of Qualification or Completion to be sent to a third party must also include:

Recipient's Name

Recipient's Address

Your Signature

The Letter can be faxed to the recipient. You must include in the request:

The fax number that the document is being faxed to

The complete mailing address to follow-up with hard copy

The following Waiver of Responsibility Statement:

"I understand that this document may go to an open or unattended fax machine, or may be seen by someone other than the intended receiver and by my signature, I relieve Excelsior College of all responsibility."

Transcripts

You need to submit a written request or apply online (login required). A written request must include:

Full name

Current address and phone

Excelsior College ID or Social Security Number

Type of transcript being requested (student copy or official)

Complete address where the transcript will be sent

Signature

There is a $12.00 fee for each transcript requested. Transcripts are normally sent within five business days. During peak periods, it may take additional time to process your transcript request. If you request Transcript Rush service, the transcript is mailed within three business days via first-class mail if your evaluation is up-to-date and complete. There is an additional $30 fee, making the total $42.

Include a MasterCard, Visa, Discover, or American Express card number and the expiration date. We cannot fax or email a transcript. You will receive notification by email when your transcript request is received and another notification when your transcript has been sent.