ISO 9001:2008

Quality management systems -- Requirements

ISO 9001:2008 specifies requirements for aquality management system where an organization

needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and

aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.

Where any requirement(s) of ISO 9001:2008 cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.

Where exclusions are made, claims of conformity to ISO 9001:2008 are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.

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Governments - local or otherwise - are under increasing pressure around the world to provide results that matter to the public, often within severe resource constraints. Now they are taking pointers from the private sector by using ISO 9001 for quality management to provide efficient and reliable services...