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Diagnosis

Solution

Prerequisites

If the device is a PC, it should have at least the minimum requirements outlined in the System Requirements.

This is not mandatory, but it is recommended that you navigate to this KB article using the device you wish to install the software onto, since the .BAT files that this article will download will start the installation process right after they are downloaded.

To install the software, please follow these instructions:

Enter your serial number in the field below and click the Get Installer button.

If you are using specialized hardware, you must enter the serial number of your device to obtain a custom installation script. For first time users, enter "DEMO" as the serial number to continue.

Get the Installer

You will be prompted to save the installation script. We recommend saving it to your desktop. Here are some useful articles that explain how to manage downloads in common browsers: