Dedicated Plan

DEDICATED PLAN

The staff who work on your support are dedicated to you and operate as your own staff. That means they become very familiar with your way of working, your support policies and the way your servers are set up.

8 Hours of work per day - 6 days a week

Handling of both Support board as well as Live Chat by the same person / team depending on the traffic on both

Support for unlimited customer issues per month

20 minutes first response guarantee with 1 hour’s resolution time

24x7 Server monitoring and administration - Proactive and Reactive

Daily day end / shift end reports to your team

Direct communication with your DC over phone or email for server issues, if needed