TripAdvisor Traveler Rating:

1.05Cleanliness

4.05Location

1.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“bad room odor”

Jun 11, 2013Victor A, Union City

The room has cigarette smell I did report to the night ship butt nothing happens so I choose to clean the a/c filters in general the hotel smell bad on hallways I don't want to come back I waste my money and get sick of my through and and all my family go out with headache

Read management response to this review.

Management response from HospitalityMgr, Manager

We appreciate your review. I would like to apologize for the issue you had during your stay. If a previous guest smokes in the rooms it takes quite a bit of time for the smells to disappear. We work very hard to keep this from happening and have an extensive cleaning process on a smoked in room. Unfortunately, sometimes that smell is hard to get rid of. But you should not have suffered. We dropped the ball as you should have been offered housekeeping services or a different room and I am so sorry this did not happen. We have spoken to our staff to ensure guest service is our #1 priority. I hope you will return and give us another try.
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