Liz is the founder of My Subscription Addiction. She’s been hooked on subscription boxes since 2011 thanks to Birchbox, and she now subscribes to over 100 boxes. Her favorites include POPSUGAR Must Have, FabFitFun, and any box that features natural beauty products!

All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. Read the complete My Subscription Addiction disclosure.

35 Comments

Starla
June 12, 2017 at 12:23 pm

They told me to put it in the mailbox “return to sender” and I’ll get credited back when they receive it. I’m dubious, but I did as they said.

I just received the two boxes that I ordered. It is definitely a tiny play and not what I ordered. I got two for teen boys that are environmentally conscious and won’t want to use something for a month and throw it away. I use a Clarisonic mia and would be frustrated if I had to just throw away anything more than the head which gets gross. This is one sad customer.

Aw man. I don’t want that. My son is the same way as yours are. He’s not going to use a disposable product. I was hoping they’d send what they advertised. I can’t believe they changed the copy and didn’t tell us and offer us a refund. If they changed the copy before the orders went out why wouldn’t they just refund everyone they baited and switched? If they had told me I would have canceled my order.

I just had a nice conversation with a customer service rep who was very apologetic about the mix up – it was simple human error. They caught the mistake and changed the copy as quickly as they could. So, I’m okay with that – it still is a very good deal, in my opinion.

I called just now and they said I was the first one to inquire about the change. It took them a while to get back to me but they said it is still the mini 2 but its a trial size that is good for 50 uses which is the Play. Not sure why they are calling it a trial size mini 2.

I just wrapped up a 25 minute call with them – at first they tried the same line about the trial size mini 2, only they told me it was only good for 30-40 uses, but I gently insisted that the item described yesterday was the Mini 2, and that the trial size is called the Play, as the changed language on their website reflects. At that point, they did refer to the product as the Luna Play, so that is definitely what we are getting, and they admitted that they listed the mini 2 in error yesterday.

At that point, I mentioned that I participated in this forum/group/website and that there were some women who wondered what their recourse would be if they wanted to return the box, since it does not contain the Mini 2 as originally stated (and that we have screenshots to prove it). The customer service representative was not able to determine the policy for this, since it is likely unprecedented for them, so she took down my question and contact information and passed it along to a manager, she says I should hear back from them within a week.

It definitely looks like the LUNA play — the design on the front of the LUNA that’s pictured above looks exactly like the play version. If they don’t send what’s listed (the LUNA Mini 2), they’re going to have some VERY angry customers. There’s such a huge value/price discrepancy between the two versions. You’d think they would clarify this, as there are no refunds or exchanges on this box.

It is the PLAY. I checked the actual GQ site and it clearly lists it as the Play. Not sure why the order form lists the wrong thing but I wonder if they’ll give any options for those who bought this thinking they were getting the Mini.

I noticed that too, Michelle – between the listed box value and the lack of the charging base, I would assume it’s the Play (which is not rechargeable and only good for about a month of usage) – which is why I am so confused by the Mini 2 being listed.

I wish I had gotten a more definitive answer from customer service, but since the box is limited edition and just released and the customer service line is focused on the Allure beauty box, they didn’t really know what I was asking about and I don’t think they’ve been briefed on it, or understood my question.

Ah well, either way I will be happy – but if it’s the Mini 2, I’ll be REALLY happy lol

Hi Liz – do you know if it is really the Luna Mini 2 and not just a Luna Play? Given the Luna Mini 2’s $139 retail cost, I’m assuming they meant to say this box includes the Luna Play, which is $39 normally (so still making this a great deal) – either way, I bought the box, but if I’m getting a Luna Mini 2 I’m going to be amazed!

Update – I called customer service, and they say that if the Mini 2 is listed, then that is what we will receive (although she did not seem to understand the difference between the Mini 2 and the Play, so take this with a grain of salt – basically she said if they list a Mini 2 on the website, then we are getting the Mini 2 and not the Play) – so if this really is the case, they shoul increase the retail value, since the Mini 2 is worth $139 on its own!