Vip Lounge close my account and wont pay!

i open account in vip lounge claimed the bonus and depsoit,i won there after 2 days they close my account and pay me my depsoit back.

i ask the casino why you close my account and don't pay me? they told me that my country greece can't open account in the casino,i went to the ruels and read the T&C carefully and i can't see greece in the contury that can't play there,they just lie and don't want to pay me form anyreason and this is not fair at all,i won something like $5000 and this is tons of money for me!

please help me to get my winnings, i will much appreciate any kind of help form your side.

Account has been checked. You are correct; players from Greece are allowed to play on Vip Lounge Casino; however and according to Casino Bonus Rules all "U.K., Greece, Poland, Sweden, Australia, Germany and Denmark players who redeem bonuses will have a x120 wagering requirement on all Blackjack games."

According to this; and since you've played only Blackjack; you've requested your cash-out before meeting the playthrough requirements described above. This means that when account was closed by fraud department you've wagered so far only 40X of the 120X required rollover. Due to your account behavior Fraud Department decided to close the account and return deposit back on 11/18/2010 10:21:28 AM; one day after you opened your account and played.

the reason thay you locked my account it's because of i am form grecce that's what they told me on respond,nobody told me nothing about the wagring or something like that at all,it's not said on the terms that greece need to wager 120 times and if it's right you can let me wager more and i will do it,but this is not the reason i have all the proof that you want in the emails that you sent to me i can show it to you.

this explanation are not ture at all,tell me if you want to see the emails that the casino sent me.

i hope you will pay me what you need to or let me to finish the wagring.

Regards

AskGamblers

posted on March 16, 2011.

By casino's Bonus rules, Greece is a restricted territory:

http:/­/ww­w.v­ipl­oun­gec­asi­no.c­om­/ru­les­_bo­nus.php

Players should read General and Bonus Terms & Conditions carefully before playing at any casino.

As you can see; Rules are available on site for players to read them even before starting to play. http:/­/ww­w.v­ipl­oun­gec­asi­no.c­om­/ru­les­_bo­nus.php

As stated on our rules http:/­/ww­w.v­ipl­oun­gec­asi­no.c­om­/ru­les.php "Players suspected by the Casino of being professionals may be blocked from using our promotions and/or winnings and their accounts may be voided. The deposits will be returned to the customer."

As you can see Casino decided to return the deposit not after you met playthrough or were entitled to cash-out but before rollover was completed. By the time account was closed you had still 67% of the required wager to be met before you even were entitled to any winnings.

Due to the current fraudulent situation we’ve been having with Greece , we are not currently accepting any action from that country . The website hasn’t been updated yet , however I already contacted the person in charge to make sure Greece is listed there as well . Therefore we sent the deposit back to your Neteller account in November and the rest of the funds were voided as per management . I apologize for the inconvenience but this is up to management discretion and the rules and regulations are subject to change in situations like this . Once again I apologize and thank you for your cooperation and understanding . If there’s anything else that I can help you with feel free to contact me back at any time .

Sincerely,

Claudia Villa

ACCOUNTING DEPARTMENT

tell me if this have any connection to the explanation thay give on your website,they just lie all the way i have more emails to proof it if you want to.

regards

AskGamblers

posted on March 17, 2011.

Player has received following email from casino accounting department:

Due to the current fraudulent situation we’ve been having with Greece , we are not currently accepting any action from that country . The website hasn’t been updated yet , however I already contacted the person in charge to make sure Greece is listed there as well . Therefore we sent the deposit back to your Neteller account in November and the rest of the funds were voided as per management . I apologize for the inconvenience but this is up to management discretion and the rules and regulations are subject to change in situations like this . Once again I apologize and thank you for your cooperation and understanding . If there’s anything else that I can help you with feel free to contact me back at any time.

AskGamblers statement:

Based on new information we got from player, complaint's status will be changed from "Solved" to "Closed", affecting casino with negative points due to uncertainties in their Terms & Conditions.

Just a quick email to inform you that due to the lack of communication between departments when closing parask45 Vip Lounge account and because one of our employees did not provide info correctly as stated on our site; as proof of good faith from Vip Lounge sent this player on March 31st extra $500 besides the $500 previously sent when account was banned by Fraud Department.

As explained before; account was closed by Fraud Department and initial deposit returned before you were even close to meet wagering requirements. Casino decided to send you extra $500 to show good faith due to this misunderstanding.

We understand you are upset due to the fact your casino account was closed. We have been trying to explain you, several times with no luck the following:

1. Fraud Department checked your account while you were still playing and only wagered aprox 40% of the required playthrough for players from Greece and due to your player patters decided to close the account and return your deposit.

2. Account was labeled as Bonus Abuser.

3. Original deposit was returned on time.

4. Due to the inconvenience you had with Claudia, Vip Lounge Casino, and in good faith decided to send you extra $500.

5. Casino won't re-open your account again.

As per rules: Players suspected by the Casino of being professionals may be blocked from using our promotions and/or winnings and their accounts may be voided. The deposits will be returned to the customer. http:/­/ww­w.v­ipl­oun­gec­asi­no.c­om­/ru­les.php

now i am a Bonus Abuser before that i didn't complete the wagring,every time you come with different reason why you don't want to pay me,i you give 2 proofs why you didn't pay me so please stop making excuse.

I kindly remind you that since the begining on this issue ( Re: 16th March 2011, 8:48 PM ) I informed you that your account was closed " Due to your account behavior Fraud Department decided to close the account and return deposit back on 11/18/2010 10:21:28 AM; one day after you opened your account and played"

Since the begining I explained you casino does not want players labeled as Bonus Abusers; which unfortunately is your case, playing on the casino. I would like to inform you that this decision will remain the same and account won't be reopened.

I understand you are upset, but Vip Lounge never voided any winnings from you since you did not even make more than 40% of the playthrough. Casino simply returned the deposit and closed the account and labeled your player class as bonus abuser.

Casino returned your initial deposit plus 500 extra. Vip Lounge has been acting in good faith. I understand you are upset due to the fact account was closed but according to Casino you are considered a Bonus Abuser and fraud department close the account same day you opened the account.

Casino closed the account before you met playthrough required by Vip Lounge and before you had any winnings legally earned by meeting rollover required. Casino closed the account due to betting pattern on Blackjack and labeled player Class accordingly. Vip Lounge returned your initial deposit + $500 extra.

I am just trying to make you understand that your complaint was based on claiming money you were non entitled to since playthrough was never met and on the fact that Casino closed your account which was a decision coming from Vip Lounge's Fraud Department.

i just want everyone to know how vip lounge treat theyr players,i gave more then one proof to justify my case here,so please stop give me any excuse about bonus abouse because it's not thr real reason.

vip lounge are bad casino and evil ,you can see it on all the forums too.