You can test the SupportAssist e-mail connectivity status, to ensure that you receive the most current case and device updates. For example, you may want to check the e-mail connectivity status following a network outage, a router or firewall configuration change, or change made to the e-mail address of the primary user.
To test the SupportAssist e-mail connectivity status:

NOTE: The Connectivity Test link is enabled only if you are logged on as a member of the OpenManage Essentials Administrators or Power Users group.

Move the mouse pointer over the user name link that is displayed beside the Help link, and then click Connectivity Test.
The Connectivity Test page is displayed.

Click Send.

NOTE: If you have opted to not receive e-mail notification when a new support case is generated, SupportAssist does not send the connectivity confirmation e-mail as well. For more information about e-mail notification settings, see Configuring E-Mail Notification Settings.

SupportAssist initiates an e-mail connectivity test.

If the test is successful, a confirmation e-mail message is sent to you. The message provides the connectivity status and a reminder to configure your devices for monitoring. The SupportAssist dashboard displays the following message:

A connectivity test has been successfully sent to Dell SupportAssist.When you receive the connectivity confirmation e-mail from SupportAssist, ensure that your supported Dell devices are properly configured for monitoring.

If the connectivity test fails, the following error message is displayed:

If SupportAssist displays an error message, ensure that your network settings are correct, and then click Retry. Once the error is resolved, repeat step 1 to step 2.

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