That is a manual chat button you can embed on the page - which on click, opens up the chat window to begin a chat. It also will only appear if agents are online.

Removing chat from the portal only

If you want to disable chat on your portal, but keep the chat embed working on other sites, use theRemove chat widget from the portal button at the bottom of Chat > Site Widget & Chat.

Signing the chat widget with a JWT token

At the bottom of the "Get Code" box is a section where you can define a JWT token. JWT is a way to cryptographically sign some data so the system knows the data can be trusted (i.e. it was not tampered with).

There are two use-cases for using a JWT signing:

You have internal pages on your site and you want to set the user on a chat as if they were logged in. For example, maybe you have an internal members area and you want your users to raise chats. You can set the email address on the chat, sign it with JWT, and then the chat widget will act as though that user was logged in.

The second use-case is when you want to control where the widget can be installed to by requiring JWT signing. This would prevent, for example, someone copying the chat code to put on an arbitrary site.

Using JWT signing

Within the chat widget code you copy from the "Get Code" section is a declaration for options. Specify a jwt property here containing your encoded token.