Patient Engage

Communicate how and when you want to keep chairs full

Overview

Help your busy patients remember their appointments and build their loyalty to your practice by staying in touch all year long. Patient Engage lets you automatically send reminders, birthday or holiday greetings, and pre-appointment instructions using emails, text messages and phone calls. Your team no longer needs to spend hours making reminder calls or confirming appointments over the phone.

Reduce Missed Appointments

Now you can easily send appointment reminders using the delivery methods your patients prefer (email, text or phone) at specific intervals prior to their appointments, such as 30 days, 7 days and 1 day. You choose the delivery hierarchy and schedule that’s best for your practice by creating message campaigns.

Simplify Communication and Save Time

Create, schedule and view the status of all campaigns—email, text and phone—in one place, the Dentrix Hub Dashboard. Patients can confirm via email or text, reducing phone calls and saving time for your team. Set up campaigns once and send them automatically in many ways throughout the year, including birthdays, holiday greetings, local events and special offers. Make sure patients arrive ready for treatment by sending instructions in procedure–based reminders.

Avoid Over-Messaging

With Patient Engage, your messages arrive at the right time in the right way without ”spamming“ your patients. Appointment confirmations occur in real time, so messages stop as soon as the appointment is confirmed. Instead of sending messages to each family member, you can send one email message to the head of household.

Increase Your Productivity

Reducing no-shows helps you see more patients per day and ensures a continuing-care revenue stream for your practice. Staying in touch year-round, not just for office visits, makes patients more likely to keep their appointments and refer your practice to others. Automated phone calls allow you to reach patients who don’t have cell phones, texting ability or email addresses, so you can stay engaged with 100% of your patients.