"There aren't any items to see at this time" contact search yields no results

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EOL CLEANUP

Hi there,

I follow up on NDN and opt-out requests whenever I receive them, but I notice that sometimes when I search for contacts I can't always find them and get the message "There aren't any items to see at this time".

Recent ex: There has been a contact who sends an auto reply that she has retired after each mailing I send out... and so I want to remove the contact from my list. But when I search her exact email address, the search yields no results. I have also tried searching by last name, first name, and other data fields and still can't find her. She is obviously still receiving our mailings, so it's really odd. Any tips for how to find my contacts or is this a weird bug?

I'm sorry to hear you're not seeing the search results corresponding to this contact. Would you be able to provide the email address of the contact you are attempting to find? I can also do some digging to see if there is something we are missing here.

I will make this thread private to protect any information shared.

Thanks and I'll keep an eye out so we can get this taken care of as quickly as possible!

While our delivery team is unable to see the origin from this long header information, I'm going to send this over to our developers to see if we can find any additional insight.

It does look like there are ~30 Traceys in your account with different last names. It's possible she was married / remarried since the information was submitted. This could be worth looking into on a general note.

I'll be sure to update when we hear back from our development team on this.

Our developers were not able to identify a specific address from the long header you posted as this is likely being generated automatically.

My suggestion for next steps here would be to test archiving some of the Tracey's in your account to see which one is the problem contact as there is no way to determine which of these are her specific accounts. Alternatively if you are able to get which email addresses are associated with her specifically you could just archive all of those in the account.