I just got it yesterday, and a sim card was activated and…

Customer Question

I just got it...

I just got it yesterday, and a sim card was activated and put in the phone. However, I can't get it to activate with the sim card in. I have restored it 5 times, I have reset it multiple times and I get activation lock. I know I put the right Apple ID and password, I spoke with an apple representative yesterday for an hour and she told me to call AT ATT, I chatted with an ATT rep for about the same length trying every troubleshooting idea they had.

Technician's Assistant: When did you last change your password ***** Apple ID?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The phone works without the sim card. The sim card shows as activated through att, but when the sim is inserted, it will run through set up but it will not stay on the app screen within a second or two it goes back to activation lock

To recover your Apple ID account, try the following:https://iforgot.apple.com/password/verify/appleid--------------------Happy Holidays!Your satisfaction is my priority; I hope I have earned 5 stars today!Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)You can always reply back after rating me if you need any further assistance at all.Pete.--------------------

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.