Quintiq, a global leader in supply chain planning and optimization (SCP&O), announced today that the Swiss air navigation service provider (ANSP) skyguide will be using its workforce planning system to schedule air traffic control officers (ATCOs) and air navigation service employees (ANSE).

As well as meeting with pilots, air traffic control officers, police, fire chiefs and immigration officers, he also talked with arriving and departing passengers - some of whom were personal friends and family - to unearth the many amazing stories that take place at Heathrow each day.