Ascend enables physician relations managers and liaisons to identify issues and develop initiatives for issue resolution as well as improve relationships with referring physicians. The tracking system keeps related tasks organized and provides a platform for accountability and interdepartmental collaboration. Physician liaisons can use mobile applications everywhere, entering visit notes and physician data in real-time on mobiles/ tablets.

The software compatibility with Microsoft Exchange, Google Calendar, and Google Maps enables users to organize, plan and record day-to-day efforts to contribute to an overall referral growth strategy. Stakeholder engagement is achieved through data-driven reporting features that demonstrate critical aspects of physician relationship management and market trends. The software provides an activity dashboard to show monthly trends, liaison activity, notifications, and a visualization of the relationship of physicians with the organization.

great program

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software allows me to access medical data in a confidential and timely manner.

Likes Least

I receive unsolicited emails from the phyicians office.

Recommendations

It needs to be user friendly for the patient and completely secure.

Michele from Sunbelt Structures
Specialty: Construction

October 2014

October 2014

I like it pretty well.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

My doctor and assistants can update my files, and I have access to them, as well as being able to correspond with them.

Likes Least

Maybe that there is too much information regarding me that is out there on the internet.

Recommendations

Look at the positive side of being able to interact with doctors and assistants with questions that would need answers but that are not of an emergency type of nature.

Eric from EJ Clinical Research
Specialty: Healthcare / Medicine

October 2014

October 2014

PRMS Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Friendly and responsive, they are always there when I have any questions and get back to me quickly.

Likes Least

Training program is lacking and could be better, but they just need more reps so they can do face to face training.

Recommendations

Keep an open mind, use it for a few weeks before you make a decision to keep it or not, or to work out the bugs.

Germaine from Village Bermuda Dunes
Specialty: Education

October 2014

October 2014

Effective but impersonal

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is nice to be able to access test results, but since the patient does not know how to interpret them, this is of limited utility.

Likes Least

The impersonal and inflexible nature of it. The use of it is not very transparent to the patient, and it is not clear how the patient can use it to improve communications with the physician.

Recommendations

I would recommend that the potential buyer actually try interacting with the software as both a physician and a patient, with various scenarios in mind (obtaining test results, requesting follow up with the physician/patient etc.).

Cade from Independent Consultant
Specialty: Consulting

December 2013

December 2013

Healthcare Administration Consultant

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is designed perfectly for physician relations. I was a little skeptical when my client said they were moving forward with the Marketware CRM because they aren't a typical CRM, but it has everything that we have needed in developing reps and a strong program. With other clients, we have used other CRMs, but to get those CRMs to fill the needs of a hospital, we have had to do a lot of customizing and working with other vendors to get the program to do what we need it to do. Marketware has had almost all of what we need and has worked out well for us so far.

Likes Least

There is a little learning curve to effectively use the program, and some of the reports are a little slow but once you know what you are doing, it works well.

Recommendations

To avoid a longer than necessary learning curve, become well-trained during implementation.

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