ORDERING

1. How do I find the product I'm looking for?

If you need help finding a product, use our product search at the top of any page. Simply enter either keyword(s) or a product number in the search box and click on the magnifying glass icon. The results of your search will be displayed on the page, with links to particular products or groups of products. You can then refine your search by selecting the various categories in the left hand side of the page displaying your search results; for example product, brands, category. Alternatively you can also search from the category drop down menu, to get to your favorites.

Search Tips:

Make sure you spell search words correctly, this will allow for more accurate results. Use multiple words to find specific types of products, such as "running shoes". Then you can refine that to a specific product, brands, category

2. Why was my order cancelled?

Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order.

If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.

3. Can I change or cancel my order, or change my delivery address if my order hasn't shipped yet?

We get to work as soon as you submit your order, so unfortunately we can't cancel or change your order or order details even if it has not yet been shipped. Once you receive your order in the mail, you may return any products you don't want by following our Return Policy

Please check your details carefully before you proceed with the checkout.

4. How do I add / make changes to my shopping bag?

To add products to your shopping cart, follow these simple steps:

Before adding a product to your shopping cart from the product page, it may be necessary to choose a “size” and/or “colour” for the product you want to purchase. Click on the drop-down menu under the product description to select a size and/or colour Choose a “quantity” in the field provided Click the “add to cart” button to add the product to your shopping cart

To make changes to your shopping cart, follow these simple steps:At first please click on your shopping cart by clicking on the cart icon at the top of any page.Before going to Checkout, you can make the following changes in your shopping cart if you need to:

Edit the size and quantity of the product by clicking ‘Edit Details’ Update the quantity beside each item and click “Update” Remove a product from your Shopping Cart. To remove a product, click on the cross on the left of the product, or change the quantity to zero and click “Update”.

5. Can I exchange a product?

Unfortunately we are unable to exchange products. This is due to the fact that our order processing commences as soon as your order is placed. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our Return Policy

6. How do I choose the right size?

There's a size chart tab in the product description. You can see the sizing guide there.

7. I am a tourist visiting Indonesia, am I eligible for VAT refund?

We are not part of the Tourist Refund Scheme and will not be able to process any VAT refunds.[top]

8. What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on (+62 31 820 2195) and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. online@dbl-store.com

PAYMENT & ACCEPTED CARD

1. What payment methods do you accept?

The following payment options are available:

Card : Visa, Mastercard, JCB

Direct Debit : Mandiri ClickPay, CIMB Clicks, E-Pay BRI, BCA KlikPay

E-Wallet : T Cash, XL Tunai, Mandiri E-Cash

Bank Transfer : ATM Bersama, Prima, Alto, Mandiri, BCA

2. Can my delivery address be different from my billing address?

Yes, it is possible. During the checkout process you can choose different addresses.

When you have completed your payment information you will enter a screen with your adidas order overview. Please check all the information on this page, since this is your last chance to correct it. After hitting ‘Confirm Order’, your order will be processed and sent to the warehouse. From this point on, if you have registered with the adidas online shop, you can track your order in your account.

3. What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team on +62 31 820 2194 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. online@dbl-store.com