Service Desk & Help Desk Support

Everyone wants fast, expert answers when unexpected problems come up. We’re ready, able and eager to give you the technical assistance you need.

IT help desk support when you need it

Providing your employees with access to on-demand support is a sure-fire way to boost your productivity. Time spent troubleshooting your own issues is time not spent on business growing initiatives. Merdian offers a comprehensive service desk environment with service level agreements, first-call resolution and ticket escalation.

Assistance is just a phone call away

Located in the U.S. and staffed by knowledgeable and well-trained IT customer-care specialists, our Service Desk is ready and available to quickly address your needs. Whether it’s a device, a software issue, or a problem with your network, our team will stick with you until a solution is found. From the moment your call is answered, you’ll know you’ve got the right person on the line and that you’re our top priority.

Live Support, 24/7

Working late? Working early? Working weekends? It doesn't matter what your schedule is. Anytime you run into a problem with tour technical equipment, you can give our team a call.

More Experience for quicker Resolution

Our Service Desk is staffed by seasoned technicians with a minimum of two years experience resolving application, desktop and network-level issues. When you call, you can count on receiving reliable top-tier support.

Microsoft Office Expertise

All Service Desk technicians are certified Microsoft Office professionals and fully qualified to deliver expert support for Office 365 including Word, Excel, PowerPoint and Outlook.