Hello, thank you for having such a well thought out website. I have followed all the instructions in the first email except for some reason I am being blocked from doing any Windows updates. Not sure if that has anything to do with the other problems I am experiencing. I am getting spyware warnings and side window pop ups that say my computer is being attacked. I am also getting an error message with a high pitched beep that says my computer's memory is full and to close all programs. Here is my log report. Thanks again!

1. If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab * Set to "Always ask me where to Save the files".

2. During the download, rename Combofix to Combo-Fix as follows:

3. It is important you rename Combofix during the download, but not after.4. Please do not rename Combofix to other names, but only to the one indicated.5. Close any open browsers.6. We need to disable your local AV (Anti-virus) before running Combofix. See [You must be registered and logged in to see this link.] for how to disable your AV..

Double click on ComboFix.exe.

Follow the prompts. NOTE:

ComboFix will check to see if the Microsoft Windows Recovery Console is installed.***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

Allow combofix to run

Post C:\combofix.txt back here.

Note:Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

While my help is always free, please consider donating to keep this site alive: [You must be registered and logged in to see this link.]

ok I started to run combo fix but it still detected that my anti virus (Bit Defender) was still running and also a program that I deleted a while back (Spybot Search and Destroy). I closed down EVERYTHING in Bit Defender but can't actually find Spybot anywhere in my computer, tried searches and checked my program files. Then I tried to exit ComboFix but it kept going and now I'm worried! What next?

Can you try to run ComboFix in Safe Mode? Restart your computer-->As as it starts to boot keep hitting the F8 key until you get to a screen that has various options, choose Safe Mode with Networking, Then run ComboFix and post the contents of the log back here.

While my help is always free, please consider donating to keep this site alive: [You must be registered and logged in to see this link.]