Shipping & Returns

We know customers are tired of paying outrageous shipping and handling fees, so we have made a point to include $5.00 FedEx ground shipping on all orders within the contiguous United States. Please contact us to determine if additional charges apply for shipping to Alaska and Hawaii.

Most of our products are shipped from Colorado within 48 hours after receipt of order. In the unusual case that your item is not in stock, you will be notified by email of the expected ship date.

Note: All orders require one day processing and packaging time. Meaning if you place your FedEx Overnight, FedEx Priority, or 2-Day Order today, it will NOT ship until the following business day. In calculating shipping times, do NOT count the day your order is placed.

Example: A FedEx Overnight Order placed on Monday will be received at your door on Wednesday.

Carriers

We ship almost all of our packages via FedEx. Sometimes, we do ship packages USPS and we will be happy to quote you charges for other shipping methods. When ordering, please make sure that you give us an accurate street address that can be delivered to. Delivery quotes are for business days only. Although FedEx will sometimes deliver on Saturdays, do not count those days in quotes. The ship date is not counted in air quotes. For example, if it ships 2nd Day Air on Monday, it should arrive on Wednesday. Please see the attached FedEx map for estimated transit times.

Tracking Information

You should receive a tracking number via. email within 24 hours after your order ships. Keep in mind, it some carriers do not update their tracking information as often as you may like.

International Orders

We are happy to offer international shipping to most countries. If the address you provide is recognized by the FedEx or USPS system, we will contact you via email and provide you with actual shipping charges according to commercial carrier rate tables in the United States.

We, at Elite Engineering, do not know or have any control over customs, duty, brokerage fees, or any other additional fees that will be added by government agencies at time of delivery. We have no way of knowing what governments charge citizens of other countries beyond the actual shipping charges that we collect on our own invoices according to rate tables.

Returns

We hope you find our products to be of the utmost quality but if you ever feel the need to return a part for refund, exchange, or credit, please contact us directly and we will make any necessary arrangements. Most installation problems can be resolved with a telephone call. Unless prior arrangements have been made, the customer is responsible for shipping charges on all return orders. Returns will only be accepted within 30 days of the original date of shipment. The return shipping address is: 1437 Denver Ave. #101 Loveland, CO, 80538.

Additional Information

Elite Engineering does not make any profits from our shipping charges. We reference the carriers rate tables for all shipping quotes and charge you actual rates. Many times, we will receive large-volume discounts from FedEx, which we pass on to you.