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Associate Business Support AnalystConfluence

THIS JOB HAS EXPIRED

As part of the Support Services team, your greatest assets are your teammates. Our platform requires
both an excellent understanding of client business challenges and the ability to translate this need into
applied software solutions; each member of the Support Services team brings unique expertise based on
industry experience in financial services and/or information technology. Creative thinking, adaptability,
and the desire to serve ? both clients and one another ? are critical to success. If you are looking for a
highly collaborative environment where the first question is, ?How will this improve our client experience??
Support Services at Confluence is the team for you.
Requirements
? Lead recurring Relationship Review / support calls with clients
? Communicate client satisfaction and plan to resolve any major outstanding issues to
management
? Resolve client issues with Confluence software solutions
? Escalate issues to other Confluence teams as appropriate
? Communicate progress on issues, Service Release items, and product changes to clients
? Educate clients on best practices for most effective use of Confluence software solutions
? Manage the Service Release to include required product changes
? Update CRM to reflect client knowledge
? Communicate opportunities to sales
? Ensure that all client opportunities and issues are addressed in a timely manner
? Manage deployment of custom work and/or deliverables
Education and Skills
? Bachelor?s degree required in Business, Finance, Economics
? High creativity with the ability to solve complex business problems
? Ability to learn independently and work with a high degree of autonomy
? Attention to detail and thoroughness
? Excellent organizational and communication skills
? The ability to prioritize and manage multiple tasks
Confluence Technologies Inc. is an Equal Opportunity Employer (EOE) and offers employment
opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or
ancestry, physical or mental disability (except where physical or mental abilities are a bona fide
occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive
status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis
protected by federal, state, or local laws.