How long does it take to rollback files to a time before an event occurred?

How long does it take to rollback files to a time before an event occurred?

I am wondering if anyone knows how long it will take support to rollback files to a time before a specific event? I emailed 4 days ago with all of the information regarding the specific time before the first event I need files restored to and included all of the events that occurred prior to this time as well as permission to take whatever action was easiest (either rollback or delete the events). Within a couple of hours I had a response that it was being looked into. Then it took another day to receive an email requesting the same information that I included in my first request (specific time previous to first event) and then another day for another email asking for permission to take this action. Finally another day to receive an email that it had been sent to a specialist and now nothing for another 24 hours even after an email asking for a progess update. I am a pro user so I expected this to take some time but 4 days and still no files? Before anyone suggests this, yes, I have checked my email for responses as well as my support ticket timeline and there is nothing that I don't already know. Any suggestions?

Re: How long does it take to rollback files to a time before an event occurred?

Hi Rich

Sorry to bother you but I was just wondering if you were able to get through to support re my ticket? I still have not had a response to my last email nor have the files been rolled back. If you could please let me know, it would be appreciated!

Re: How long does it take to rollback files to a time before an event occurred?

Hi Rich

I just received an email from support that advised that the files have been rolled back but they look exactly the same so it doesn't appear that this was done. Also, with the new interface I am unable to find the link for "events" to see what has been done. Could you please point me in the right direction? I am beyond frustrated at this point. Thanks for whatever help you can provide.