The hotel's staff were described as unfriendly and cold by some guests

Some reviewers felt the parking was expensive ($12 per day) and some were disappointed that valet parking was not offered

Freebies

Free Wi-Fi

Free Internet

Rooms

Adults

Kids

Kids' Ages

Editor's Analysis

Updated Dec 31, 2014

Overview

Located about a 7-minute walk from Fallsview Casino and a 4-minute walk from Niagara Falls' city centre, the DoubleTree Fallsview Resort and Spa by Hilton Niagara Falls is suited to travellers who prefer a central and full-service hotel offering on-site dining, a spa and meeting/banquet space.

This hotel has 224 air-conditioned guest rooms and suites, each offering free Wi-Fi and wired Internet, cable TV, a coffeemaker, a mini-fridge, a desk, a free weekday newspaper, a hair dryer and an iron and ironing board. The seventh floor of this hotel is a designated smoking floor.

Standard rooms offer one king or two queen beds, while various rooms and suites offer additional amenities such as a jetted tub, a separate bedroom and/or a sitting area with a sofabed. The hotel also offers wheelchair-accessible rooms.

Hotel amenities include a 30-foot indoor lap pool, an indoor family splash pool, a sundeck, a hot tub, a sauna, a spa, fitness facilities, meeting/banquet facilities, guest laundry facilities, an art gallery, a souvenir shop, babysitting services and a business centre. Self-parking is available for an additional $12 per day and valet parking is not offered. Pets are not permitted at this hotel.

There is also a coffee shop and on-site dining at Buchanans, which serves a buffet breakfast as well as lunch and dinner daily. The restaurant is licensed, non-smoking and features live music on select Friday and Saturday nights.

Shopping is available at Canada One Factory Outlet Mall, which is about a 9-minute drive west of the hotel. Clifton Hill is approximately a 13-minute walk northeast, while access to the Canada/U.S. border at Rainbow Bridge is an 8-minute drive northeastward. Niagara Falls International Airport (IAG) in New York is about a 20-minute drive east. (All distances and travel time estimates: Google Maps)

The majority of the reviews sourced for this analysis were positive, with much praise going to the hotel's location, rooms and value.

Many guests enjoyed the hotel's location, and found it to be close to Fallsview Casino, Clifton Hill, Lundy's Lane and the Horseshoe Falls. One guest remarked that the location was perfect for those who want to visit a lot of the area attractions while staying in a quiet area. Another mentioned walking to the Falls.

The hotel's accommodations were praised by numerous reviewers. They described their rooms as clean, spacious, well equipped and modern, with comfortable beds and good views of the American side of Niagara Falls.

Several lodgers felt the hotel provided good value, and described the rates as amazing, reasonable and great. One guest said that the prices at this hotel are always considerably less than similar hotels in the area.

The hotel's staff were also offered several compliments by reviewers. They were characterized as efficient, friendly, professional and helpful. It should be noted, however, that some guests had complaints about the staff (see below).

While the majority of reviews consulted for this analysis were positive, there were a few common complaints about the parking and the staff.

Some guests were disappointed with the hotel's parking. They found it expensive and felt it should have been included in the cost of the rooms. Some guests were also disappointed that valet parking service was not offered.

While the majority of reviewers were pleased with the customer service they received, some lodgers reported the staff being cold, unfriendly and rude. It was also mentioned the staff did not offer any information about the hotel amenities or parking upon check-in.