Refunds, returns, voids, and cancellations

Merchants handle refunds, returns, cancellations, and voided transactions paid for with Google Pay the same way as any other payment method with one important exception.

To process a refund or void a transaction, you may be required to ask the customer to provide the last 4 digits of the card they used in their transaction. These 4 digits should be from their virtual account number rather than the actual card number. Here’s how customers can locate their virtual account number in Google Pay.

With this information, merchants post the refund or authorization reversal to the token, and the acquirer posts the refund or voids the transaction to the customer’s actual credit card number.

Google Pay supports partial refunds and goodwill or over-refunds in which more money is refunded to a customer than they paid in their initial transaction. Merchants perform these processes as they would for transactions completed with any other payment method.

Merchants handle refunds, returns, cancellations, and voided transactions paid for with Google Pay the same way as any other e-money payment method.

For in-store refunds on transactions that involved a Save to Google Pay loyalty card, gift card, or offer, you can invoke an update call and update the balance on the card.See more about how to integrate and use the Save to Google Pay APIs to enhance your customer’s buying experience in stores.