Spoke with Jane. She said she rates her overall experience a 4 because after she dropped off her vehicle, it was an hour and 30 minutes before anyone recognized she was there. The manager came up to her and asked if he could assist her and found out that the service advisor forgot to pass the information along that she was there. She rated this a 4 because the manager did make amends. The vehicle was to be ready at 10 am the next morning but was not ready until 12:30 or 1pm. She was told the paint had to have more time to dry. Jane was not informed of the status and said she called them to let them know she was on her way to pick up the vehicle and this is how she found out that the vehicle was to be ready at a later time. The insurance company dealt with the estimate. She was satisfied with the treatment after she was recognized that she had been waiting a long time, but not before. She will recommend this facility but will caution the person to make sure they know that they are in waiting room.

Category:
Collision

Service Date:
05/13/2011

Review Created:
05/25/2011

This review was collected via phone interview by Customer Research Inc.