Provider

Curtis Crane

Brown & Crane Surgical Services

Summary

Description

After completing more than 10 years of post medical school surgical training in urology, reconstructive urology, plastic surgery and a fellowship in transgender surgery in Ghent, Belgium with Dr. Monstrey, Dr. Curtis Crane joined the world renowned Dr. Michael Brownstein in San Francisco to form Brownstein & Crane Surgical Services.

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Ratings
Calculated every 10 minutes

Overall

3 reviews
over 12/31/2015
to 10/18/2018

Provider:

3.7
Good

Intake:

3.7
Good

Staff:

3.7
Good

Reviews

Review:
pedro
on 10/18/2018

Provider:

5
Very Good

Intake:

5
Very Good

Staff:

4
Good

Dr. Crane is the third surgeon with whom I've had surgery related to transition. He is by far the most open and empathetic surgeon I've ever met (having had other non-transition related surgeries as well). My experience with Dr. Crane began in 2016, and I've had multiple surgeries with him over the past two years. I appreciate that he has always been receptive to my desires and needs, and I have never felt pressured by him to have or not have any procedure. I understand that some folks have had different experiences with him, and I recognize that that could be the result of many different conditions- my experience with him has been unequivocally positive. In the days, weeks, and months post-op he has consistently showed up for my concerns, and is always willing to talk on the phone about it or to see me in person. The trust in this relationship has mitigated the trauma of having surgery, which is profoundly impactful to my anxiety and quality of wellbeing. My experience is that he is genuinely present and interested in connecting. His surgical skill may be the reason that I sought consultation initially, but his warmth, openness, and commitment to accountability are what led me to return to him for multiple surgeries.

Review:
Greta M.
on 10/06/2016

Provider:

5
Very Good

Intake:

5
Very Good

Staff:

5
Very Good

I saw Dr. Crane for Facial Feminization and GCS. Dr Crane was awesome. The staff there handled my insurance and I was very happy with the results.

Review:
tuxedomax
on 12/31/2015

Provider:

1
Very Bad

Intake:

1
Very Bad

Staff:

2
Bad

So disappointing. Dr. Crane was inconsiderate and his behavior humiliated me. When Dr. Crane came into the consultation room he was distracted and answered his phone in the middle of our conversation. When I told him I wanted a metoidioplasty he told me that the results would be very small and that I would need to lose weight if I wanted to stand to pee or else my belly fat would be in the way. I have a history of disordered eating, so losing weight is a little complicated for me. I told Dr. Crane that I accepted that outcome and that I was more than happy to sit down to pee as long as I got my meta, but he began to pressure me to get a phalloplasty instead. This was very frustrating, as I had already discussed outcomes with the psychologists who assessed me for surgery (and who were wonderful and very respectful of my wishes). When I decided to get a meta I knew that the results would be small, but I'm an adult who can make my own decisions about my body. Dr. Crane's assumption that I did not understand the surgery and his difficulty accepting that I didn't want a phallo made it clear that I was not being listened to.

Dr. Crane then examined me and confirmed that the results would be small. He then grabbed the fat right above my junk and jiggled it, telling me once again that I needed to lose weight. I felt incredibly violated by this. I came for a life saving operation, not to have my body groped and criticized.

At the end of the consultation Dr. Crane suddenly informed me that he wasn't actually the one who would be performing the surgery, and that his trainee (who had started that week) would be my actual surgeon. This was really disorienting and confusing for me, and I felt duped. I waited four months for this consultation, and I wasn't even talking to the surgeon who would be working with me! It almost felt like a bait and switch. Dr. Crane introduced me to the other surgeon, who seemed really nice, but I just wasn't comfortable getting my meta from someone who had just started performing SRS when I was expecting to get a surgeon with a lot more experience.

Dr. Crane assured me that by the time my surgery date came up the surgeon in training would have performed a hundred metas. I contacted the Transition Clinic at Kaiser (my insurance), and told the staff person there about this. The staff person was surprised, and stated that Dr. Crane himself didn't perform that many metas in a year, and that the number would probably be closer to 20 or 30.

I opted to go with another surgeon, even though that means putting off my surgery for another year or two. Thanks Dr. Crane!