Conversational Intelligence Skills Development

Since more than 70% of the Agile values are based on the conversations, this is a must attend for leadership and every Agile team.Change your conversations, change your life!

What is Conversational Intelligence?

Conversational Intelligence is a new intelligence based on neuroscience showing what it is about conversations that trigger trust or distrust. This new field is develop by Judith E. Glaser and based on the domains of Neuroscience, organisational anthropology and coaching.

Course Details:

Group Price: R 38 000 excluding VAT

Duration: 12 hours of training (2 sessions 4 weeks apart)

Number of Participants: Up to 20, minimum 5

Location: Anywhere

Pre-requisites for team sessions: An open mind!

Individual Price: R 5 250 excluding VAT

Duration: 1 day

* To gain maximum benefit, we recommended that groups from the same company register for a full class.

Programme Focus:

The Neuroscience of Conversations: The neurochemistry and physiological impact of conversations

Managing an Amygdala ‘hijack’

Down-regulating behaviours that activate the ‘fear’ hormone and up-regulating behaviours that activate the ‘bonding’ hormone

Listening to connect

Dealing with unhealthy conversations

Principles and essentials of transformational Conversations

Conversational Blind Spots

It supports a shift from “I” to “WE”

C-IQ lies at the heart of building trust

Tools and frameworks to activate better conversations

Awareness of the lasting impact of conversations on people, relationships, teams and organisations

Moving from judgement to appreciation

1st in South Africa!

DVT is one of the first companies in South Africa to provide this programme to enable team success and growth. The program is facilitated by a C-IQ Enhanced Practitioner, trained by Judith E. Glaser.

Using Conversational Intelligence to build trust in software development teams

Carina Fourie
In today's competitive business landscape we often hear that innovation, new technology and digital transformation is the answer to success. However, a critical element for any business to succeed ultimately lies with its people and how they communicate with each other. Read full article

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”

Maya Angelou

What our delegates say

“Overall a well-run training session. The facilitator was interactive and approachable and managed the classroom excellently.”

Business Analyst from DVT

“I would like to complement the trainer for a very interesting interaction with the trainee. It was very informative training.”