When will it be delivered?

Our jewelry makers and designers carefully create your item after you place an order. Some items are delicately hand-made, personally crafted or customized just for you then shipped worldwide from our professional shipping partners in China

Orders from outside USA, Australia, United Kingdom, New Zealand and Canada usually do receive postage tracking however this is not guarantee and is depends on your location and the product ordered.

You will be notified via email or sms once your order has shipped

Ordering More Than 1 Item

We ship direct from professional jewelry designers around the world to bring the very best and unique designs. So if you order more than 1 product they're often made by different designers who are in different locations and therefore your items are shipped out in separate packages and at different times

Each individual order package will receive it's own tracking if available for your location and you will receive an email or SMS notification once each item has been shipped also (all countries)

Where our items ship from

Majority of our products are shipped from our professional jewelry designer partners in China via ePacket and USPS, Royal Mail, Australia Post and other couries

We screen all our design partners and use only handpicked top designers who carefully craft and create (some are delicately hand-made) exceptional quality high-end items to bring you only the very best products

We also source some of our items and ship from USA and Australian jewelry designers

You can see where your item will be shipped from by looking at the "Made In" section under the "Details" tab on any product page

All returns need to be sent to our head office in Victoria, Australia to be accepted

You have 30 days after you receive your item(s) to contact us to request a return

We will then give you another extra 30 days after you've contacted us to ship the item back to us

All returned items must be in their original condition to be accepted. We also accept custom, personalized and sale item returns

You can request a full refund, exchange (e.g. size) or store credit of equal value to what you originally paid - unless this item is part of our '2 For 1 - Home Try On' as these items are handled differently, please see here for more details.

⚠️ Majority of our products are small metal objects and therefore could be a choking hazard risk and toxic to young children. All our products are not suitable for children 0-12 years old. Please keep out of reach of children.