Frequently Asked Questions

B2Chat is a chat center where you can manage with multiple agents different instant messaging channels such as Facebook Messenger, Livechat, Telegram, Whatsapp and SMS (Instagram and Mail soon) from one place.

Businesses of all sizes seeking to offer their customers a direct channel of communication, fast support, and efficient customer experience are eligible to use the Official WhatsApp API. It should be noted that this is still a BETA program so availability is limited and WhatsApp will review each case individually to accept or reject.

Yes, it is possible to do it by WhatsApp through our API, it is important to clarify that you cannot make bulk shipments of promotion of products or services, it should only be used to send alerts or notifications and with templates previously approved by WhatsApp. Examples of use are, sending OTPs, sending order status, sending reservation information etc…

Yes, once your company obtains approval from WhatsApp you can decide which number (s) to use and integrate your own WhatsApp line to B2Chat. Once you integrate it, it can only be managed through B2Chat.

Place to Pay is the electronic payment platform that B2Chat uses to quickly and safely process the subscription payments.

2. How can I pay?

Once you are a B2Chat customer you can proceed to make a monthly payment of your subscription electronically.

The payment methods available is only Credit Card we accept:

Visa

American Express Diners

Mastercard Card

3. Is it safe to enter my banking information on this website?

To protect your data B2CHAT delegates to Place to Pay the capture of sensitive information.

Place to Pay payment platform complies with the highest standards required by the PCI DSS international security standard for credit card transactions.
It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications by encrypting all data to and from the site; This way you can feel safe when entering your card information.

During the payment process, the browser shows the name of the organization authenticated, the authority that certifies it and the address bar changes to green.

These features are immediately visible and give guarantee and confidence to complete the transaction in Place to Pay.

Place to Pay also has the constant monitoring of McAfee Secure and the signing of electronic messages with Certicamara.

4. Does paying electronically have any value to me as a B2Chat subscriber?

No, electronic payments made through Place to Pay do not generate additional costs for the subscriber.

5. What should I do if my transaction did not end?

First check if an email arrived confirming the transaction to the email account registered at the time of making the payment, in case of not receiving it, you should contact admin@b2chat.io to confirm the status of the transaction.

Schedule a meeting with our sales team and learn more about our software⚡️

Take advantage of messaging channels and communicate better with your customers. Available IMs: WhatsApp, Facebook, Telegram and Web Chat.

WhatsApp Channel

We manage the creation and activation of WhatsApp Business API through official partner like Twilio, Nexmo among others.

B2CHAT

Customers now prefer to communicate
by instant messaging in their day to day,
benefit from this with B2Chat, automating
and improving communication with your
customers in a controlled and professional manner.