Error: The request is invalid. Please enter a valid secondary email.

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

When a parent tries to sign their Smart Contract they receive the error: The request is invalid. Please enter a valid secondary email.

Article
Number:117621

Products:

onBoard

This will happen because Smart Tuition requires an email address for the second parent if both were marked as responsible for signing contracts. This can be fixed by adding an email address to the other parent or by removing the responsible signer flag from their relationship.

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