… which will return a list of locations containing the offending file. It isn’t the most elegant solution, but it does the job. Of course, you may need to adjust it to your environment (e.g. /home2, /home3 etc..).

File example.html from genericons directory can safely be removed. But, since deleting files from customers accounts is considered to be a bad practice, you may want to contact and ask them to do it themselves instead.

That way you’ll show that you’re being proactive with security – which is always a good thing in today’s competitive market.