Payments Blog

In many industries, including the digital payments industry, smaller organizations can be over-reliant on manual processes. This could be due to staffing problems, cash flow issues or a combination of the two. For smaller online merchants in this industry, especially those who haven’t been doing business for very long, an over-reliance on manual review can be a significant problem.

Most small-to-medium sized online merchants in the digital payments industry feel a certain degree of ownership over their business. While this is probably true for all online merchants in this field, these merchants likely have more of a personal connection to their business because of the relative size and the investment of time and resources.

For merchants, detecting and preventing fraud in the digital channel can be a difficult and strenuous task. A lot of merchants believe a good fraud prevention strategy is two-pronged: an automated fraud detection system that flags fraudulent and potentially fraudulent orders, and a team that manually reviews these transactions to ensure that the system is accurately detecting fraud.