Support for deTube - Professional Video WordPress Theme

dedepress does not currently provide support for this item.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

NOTE: Sorry, for some reason, currently we don’t provide support.

How Do I Get Support?

Perform the steps below before you get support:

Read the included documentation that is packaged with your theme

Read the “Theme FAQ” section below

Try to be as specific as possible with the details of your question or issue and include your URL and/or screenshots so I can serve you faster

Pre-Sales for everyone. To get After-Sales support, you have to log in using the account that you purchased this theme, then use item comments or contact form on our profile to get support .

Be Patient. I strive to get you answers as quickly as possible. Usually I answer questiones every day, but it may take longer, perhaps I’m on vacation or during treatment.

Be Polite. My support is not a promise, if a buyer is too rude, I have the right to stop support for him at any time.

2. Checking the Plugin Problems

Deactivate all plugins you’re using one by one, or bulk deactivate all plugins then reactivate them one by one. Every time after activate/deactivate a plugin, you should check if the problem is still exists.

If you found a problem caused by the plugin, it’s possbile that:

Plugin itself has problem: if so, you should contact the plugin author to fix it.

Plugin conflicting with our theme: if so, contact us and I’ll try to fix it. Note: we just try to fix the problem that it caused the error, not make theme compatible with all plugins.

How to know if a plugin problem is “conflict” or “itself”? Switch the theme to default WordPress theme and check if the problem is still exists.

Do I need install and activate all recommended plugins?

Instead of include all plugins in download package, we listed all required and recommended plugins on “Appearance -> Install Plugins” page.

If a plugin is Required for a theme, you MUST install it.

BUT NO, if a plugin is just Recommended, means it’s optional, you DO NOT need to install and activate it, use a recommend plugin only when you need its feature.

How to add customization safely?

You can directly modify the theme file, but it’s not recommended. Because the new update of the theme will override your modification. To do customization safely, you should add your customization via the following methods.

Method 2: Custom Files

Depending on your situation, you should move one of them to “detube” directory, it will working automatically, and the new update will not override it.

Method 3: Theme Options

Go to “Theme Options -> Hook Settings”, there are two fields”

Head Code: for inserting your code before the </head> tagFooter Code: for inserting your code before the </body> tag

Note:Using this method, you should wrap your css code with </style> tag and wrap your js code with </script> tag.

It’s hard to list which files have been changed, if you really need to directly modify the theme files, you can use some file compare tools to help your find the differences between two versions, so you can merge your modified version to new update easier. (I used TortoiseSVN on Windows and Visions on Mac)