Voice of Customer programs transform unstructured feedback into usable data. This article dives deep into what Voice of Customer is, where to capture it, and how to build an effective Voice of Customer analytics process to increase revenue and reduce customer churn.

Robotic Process Automation (RPA) is moving towards larger, transformational initiatives. As part of that shift, RPA vendors must improve their natural language processing (NLP) capabilities to support trending text analytics use cases. In this article, we explore your options as an RPA vendor looking to add new text analytics and NLP capabilities to your platform.

Robotic Process Automation (RPA) reduces costs and increases profitability by freeing workers to focus on higher-value work. This article explains how text analytics and natural language processing fit into that picture, and why RPA providers looking to add text analytics and NLP into their platform are better-off buying and integrating a solution from an established vendor.

Is saving money on your car insurance reason enough to trade away your privacy? We researched how automakers, insurance companies and advertisers use telematics to collect, analyze and monetize data about your driving habits, and why maybe you shouldn’t be so quick to jump on the telematics bandwagon.

Instead of going for a high-risk moon-shot, here’s how to effectively integrate AI into your business to solve tangible problems. In this article, originally posted on Forbes, Lexalytics CEO Jeff Catlin keeps it clear and concise.

26 million people had already used take-home genetics testing kits by the start of 2019. But what happens to your data afterwards? We looked into it and found biotech firms, retailers, law enforcement agencies and others buying and accessing DNA data en masse.

Healthcare databases are growing exponentially. Today, healthcare providers, drug makers and others are turning this data into value by using text analytics and natural language processing to mine unstructured healthcare data and then doing something with the results. Here are some examples.

The story of this Australian financial services firm shows how new Regulatory Technology solutions for financial disclosure compliance monitoring can help firms reduce their costs and non-compliance risks by empowering, not replacing, human auditors.

AI-led or AI-assisted? AI in education is already here, but its future is still being decided. Who’s leading the space? How are they approaching AI-powered EdTech? And what does AI ethics mean in the context of education?