We found an interaction between the box and the service that was causing some random reboots. We made a change to the service last night that should resolve the problem. Please make a connection to the TiVo Service.

If you experience more than one reboot after making the connection to the TiVo Service, please email me your TSN with the subject "Random Reboots". (margret@tivo.com)

If us TiVo users didn't have TiVoMargret, this issue would likely be repeatedly denied by the TiVo CS Reps, as even existing, go on for months, and we'd all be stuck doing the CSR scripted support dance, which usually includes finding any way to blame the problem on anything except TiVo (the product and/or the company).

Hi,
Would you tell me or point me to how to do the disk drive tests that you've suggested in the forums?

Nooneuknow has given some very helpful advice in forums and I hope he or someone can point me right.

I want to upgrade my 1TB WD10EURS AV-GP to 4 TB so I bought the WD40EURS AV on Amazon. I notice it says "AV" and not "AV-GP", don't know if that matters.

When installed the Tivo tries to boot up, flashes the screen about "Need to format the hard drive" but then goes immediately to a second screen, then reboots and recycles.

I can post this to a different or new thread if that's more appropriate; please tell me where to go.

Thanks for the consideration,
-deac

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Thanks for the kind words. I seem to be hated by long-timers, and (lately) loved by first-time posters, long time lurkers, and new members...

Sorry to have to point out the obvious (to long-timers) answer:

The Roamios can only format (partition) up to 3TB.

The model number of your drive reflects an "AV-GP" drive, which is designed for A/V applications that operate 24/7. I'm sure the drive says "Green" or "Green Power" somewhere on the label (the "GP" designation).

Currently, the only easy way to get 4TB on a Roamio is to buy a specially pre-prepared drive from a web-store called Weaknees, or buy a Roamio from them with that drive in it.

There are harder ways, that even I am waiting to be simplified, and pass the test of time in use. I think there are about three threads on the subject. Maybe one of those who has mastered it, can walk you through it.

Sorry for the bad news. If possible, you may want to return the drive to where you purchased it from, as "incompatible". You really can't go wrong with Green AV drives for TiVo use, and will get a year longer warranty. I'll point-out, as I always do, that TiVo doesn't use the AV-specific features of the drive. But, these days, the year longer warranty is (usually) worth the drice difference between Green and Green AV (AV-GP).

So, the usual recommendation is to get a WD30EURX, or a WD30EURS (older model that works just as well for TiVo use).

So im trying to understand, is the TiVo software stored on the hard drive? For example, if my current software version works fine but I know theres a new update coming, can I create a new hard drive on a backup drive and if something happened to the software version that I don't end up liking, could I swap back over to the other hard drive and have the previous version even though I would loose my saved shows ?

So im trying to understand, is the TiVo software stored on the hard drive? For example, if my current software version works fine but I know theres a new update coming, can I create a new hard drive on a backup drive and if something happened to the software version that I don't end up liking, could I swap back over to the other hard drive and have the previous version even though I would loose my saved shows ?

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On Roamios the software is stored in flash memory, not on the hard drive.

Hello, is there a Roamio HD upgrade FAQ for Dummies someplace?
I have a 4 tuner Roamio that I want to set up for OTA, and want to expand the hard drive capacity.
The instructions on page 1 seem pretty clear, what confuses me is what kind of HD to purchase? I have tried to read as many of the 58 pages as possible, but keep getting confused.

I'm looking for a 2TB drive, and keep seeing deals pop up, but don't know which drive to get WD RED/BLUE/BLACK/GREEN? etc..
Seagates?

Most people seem to prefer the Western Digital 2/3 TB Green AV/GP drives. The plain "green" drives are OK, too, just not specifically designed for DVRs. Some also like the Western Digital "red" drives, which have a longer warranty and are designed for 24/7 server (NAS) applications. I haven't seem many using Seagate drives.

Forget black altogether, and possibly blue. The blacks run WAY too hot. I have blues in two of my Series 2s and they're fine, but the RPMs are more than you need and the temps are borderline.

Seagate drives have been getting mixed reviews, but I'm not sure why. I have 5 ST2000DM001 and 6 ST4000DM000 drives and they have all been rock solid. The RPMs, overall performance, acoustics, and even the number of sectors are the same as the equivalent green/red WD drives.

TiVos (even a Roamio Pro) run at 1.5Gbps, so just look for a 5400-5900 RPM drive that runs cool and quiet. I have bought WD reds from vendor X one day, greens from vendor Y the next, and Seagates the day after that. Look for warranty, price and shipping costs.

Most people seem to prefer the Western Digital 2/3 TB Green AV/GP drives. The plain "green" drives are OK, too, just not specifically designed for DVRs. Some also like the Western Digital "red" drives, which have a longer warranty and are designed for 24/7 server (NAS) applications. I haven't seem many using Seagate drives.