HT research finds that only 19% of restaurants and 47% of hotels feel they are truly innovative. Here we profile some of the industry’s heavy hitters to see what made them leaders in 2019 and how they plan to stay there in 2020.

In this executive roundtable, hospitality technology experts identify how operators can leverage available innovation and deploy strategies to foster engagement and turn guests into loyal brand ambassadors.

Technology has become critical to attracting and retaining hotel guests, and today that means investing in a wide range of solutions that create immediate and personal engagement. With rising expectations, surprise and delight has been replaced by expected and assumed.

Arm's Space Analytics tech can tell property managers when, where and how building spaces are being used to enable discounted pricing for non-peak hours, offer working spaces, or reduce operating expenses.