We will not commit to a fixed delivery time. However, we will try to ensure a quick delivery within the shortest time possible.

The delivery will be done only within the cities on our list of Serviceable cities and will not be re-shipped to any other address apart from the one that is provided to us.

If we are unable to deliver the order by ourselves, it will be delivered by a non-Floralis carrier.

You can’t cancel an order once it has been placed. Only if the order is placed 1 working day in advance, can it be cancelled.

We will try to deliver the items only once. If the wrong address has been provided to us, the premises are found to be locked or the recipient is unavailable, we will still consider the order executed.

You are requested to provide your correct phone number at the time of placing the order so that we can contact you in case we can’t locate the address.

We don’t deliver on National holidays. In case of unavoidable circumstances like bandhs or floods, we reserve the right to re-schedule the deliveries on another date. If we are unable to deliver, you can check the details from out website and collect it from our outlet.

Some products maybe available on a seasonal basis.

If any product is unavailable, we reserve the right to substitute it with a similar product that has equal or higher value. We will ask for confirmation from the customer in this case. If there is no response within 24 hours, we will assume that the customer has agreed to the change.

Complaints regarding perishable items such as flowers will not be taken into account if it is made after 48 hours from the time of delivery.

In case there is any dispute regarding the delivery, we can provide the necessary proof.