United getting back to normal operations

SAN FRANCISCO (MarketWatch) – United Airlines said Saturday that it is working to restore normal operations after a five-hour computer outage created widespread travel disruptions a day earlier.

United, the Chicago-based unit of United Continental Holdings Inc.
UAL, +3.34%
said “network connectivity” problems led to the cancellation of 16 flights on Friday and another 15 flights on Saturday.

The airline said it restored its systems around midnight Central time and will allow impacted customers to cancel or rebook flights without penalty.

United’s tech glitches triggered long lines of passengers scrambling to adjust travel plans, while many others had to spend Friday night at airports or nearby hotels.

In Chicago, a big hub for the airline, check-in kiosks weren’t yet operating smoothly, according to ABC News, with long lines forming once again as Friday customers joined Saturday travelers.

While working to accommodate affected passengers as quickly as possible, United warned that it will likely experience some residual effects from the outage throughout the weekend, The Wall Street Journal reported.

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