Jira Service Desk serves as the hub for all of your customers request. Once a customer submits a request, they imagine magical technical fairies in the background resolving their problems. While this may be true for[...]

We've all been in meetings where we've heard the adages, "we're not trying to reinvent the... wheel... lightbulb... sliced bread" or anything else of historical significance. There is some truth to these old words that[...]

Isos recently attended the Ansible conference hosted by Red Hat at Nationals Park in Washington DC. The topics covered during the seven talks ranged widely from general business reasons, to culture[...]

Hi to those of you following our Isos Blog! I am Peggy Trammell, Senior Atlassian Consultant and Functional Lead, a newer member to the Isos team. I am very excited about joining Isos as I had the[...]

If you're a member of a marketing team within the Atlassian ecosystem, you know full well that there is one word that can strike both joy and terror in your heart...Summit. Summit is Atlassian's annual conference & expo[...]

Sometimes, even with Advanced JQL in a Jira search, the data you need isn't available without (or is just easier with) an add-on. I recently helped to solve a problem like this for a client and thought I'd share how it[...]