October 24, 2012The Best Practices of High Performing Volunteer Organizations

Unless you've been in a coma your entire life, chances are good that you've been a volunteer of some kind in any number of non-profit organizations. Simply put, you've been drawn to a noble cause and have pitched in.

That's the good news.

The not-so-good news is that many volunteer organizations, without even knowing it, sabotage the value their volunteers bring to the table.

I've recently done some informal research on the subject and have identified 27 "best practices" high performing volunteer organizations abide by. Take a peek. Then, volunteer to share the list with the leaders of whatever volunteer organizations you would like to see succeed at a higher level. Can't hurt. Can only help.

1. Clearly (and often) communicate the vision.

2. Provide clearly written job descriptions.

3. Take the time to authentically welcome volunteers and orient them to their new role.

4. Ensure that volunteers know exactly what's expected of them.

5. Start new volunteers off small. Don't scare them off with too huge of a commitment too soon.

6. Keep the workloads manageable.

7. Communicate progress being made on a regular basis. Volunteers need to see that their efforts are having impact.

8. When there are setbacks or breakdowns, learn from them -- and share your learnings with others.

9. Be prepared so you don't waste people's time.

10. Create a trusting environment that ensures open communication, teamwork, and respect for diversity.

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