CIMC Hangs

Use IPMI to reboot CIMC. If
using IPMI does not resolve the problem, power cycle the E-Series Server.

Verify that there is an SD
card in the SD0 card slot. The SD card in the SD0 card slot contains the CIMC
software and should always be present.

The below figure shows the location of the SD0 card slot in a single-wide E-Series Server.

Figure 1. Single-Wide E-Series Server

The below figure shows the location of the dual SD card slots in a double-wide E-Series Server.

Note

The SD0 card is the lower card, located in the bottom SD card slot.

Figure 2. Front Panel of the Double-Wide E-Series Server

Power down the E-Series Server to check whether the SD card has come
out of the slot. If it has, reinsert the SD card. Do the following:

If the E-Series Server is installed in a Cisco 3900 series
router, use the
hw-modulesmslotoir-stop command to power down the
server, reinsert the SD card, and then use the
hw-modulesmslotoir-start command to start the server.

If the E-Series Server is installed in a Cisco 2900 series
router, power cycle the router.

Note

Do not remove the SD card when the system is in operation.

CIMC Upgrade Fails When Upgrading from Version 2.2 to 3.1.x

If you are running CIMC version 2.2.x, first upgrade to version 2.3.2 and then upgrade to 3.1.x.

If you have already upgraded to CIMC version 3.1.x, type *** to get into the recovery shell and then install the image 3.1.x from the recovery shell.

Cannot Download the Host Image

To resolve this problem, verify the following:

The FTP server on which you want to download the host image is running.

The FTP server path to the image files is correct.

Cannot Power on the E-Series Server

To resolve this problem, clear the server's BIOS CMOS memory using the CIMC GUI or the CIMC CLI:

Clearing the BIOS CMOS Using the CIMC GUI

Before You Begin

Log into the CIMC GUI as
a user with admin privileges.

Power off the server.

Procedure

Step 1

In the Navigation pane, click the Server tab.

Step 2

On the Server tab, click BIOS.

Step 3

In the Actions area, click Clear BIOS CMOS.

Step 4

In the confirmation window, click OK.

Clearing the BIOS CMOS Using the CIMC CLI

Procedure

Step 1

Enter the BIOS command mode. Use the
scopebioscommand:

Example:

Server# scope bios

Step 2

Clear the BIOS CMOS memory. Use the
clearcmoscommand:

Example:

Server /bios # clear-cmos
This operation will clear the BIOS CMOS.
Note: Server should be in powered off state to clear CMOS.

Step 3

At the confirmation prompt, enter
y to confirm

Example:

Continue?[y|N] y

Cannot Configure Power Restore Policy on ISR 4K Platforms

Due to hardware differences between the ISR G2 and ISR 4K platforms, the BIOS setting for Power Restore Policy is not applicable on ISR 4K platforms. Instead, the CIMC automatically enacts a “Restore Last State” policy on ISR 4K.

Note

On ISR 4K platforms, Power Restore Policy settings will be configurable in CIMC beginning with the Release 3.1.3. On ISR G2 platforms, Power Restore Policy settings are still configured through the BIOS settings in CIMC.

Boot Order Configuration is not Saved after a Server Reboot

Make sure that you configure boot order through the CIMC, and save the changes (“commit” in CLI or “save changes” in GUI). Do not configure boot order through the BIOS setup (<F2>) menu. If you configure boot order through the BIOS setup, the CIMC configuration will overwrite the boot order configuration.

Microsoft Windows Installation Displays VMware Partitions

During the Microsoft Windows installation, the “Where do you want to install Windows” dialog box appears (see figure below, which displays partitions that were previously created by VMware. This dialog box also displays the following warning message:

Warning: Windows Cannot be Installed to Disk x
Partition x

To resolve this problem, clear the old partitions by clicking Driveoptions(advanced), and then resume with the Microsoft Windows installation.

Figure 3. Where Do You Want to Install Windows Dialog Box

Host Login and CIMC Login Troubleshooting

Cannot Session into the E-Series Server (Host)

The ucseslotsessionhost command does not allow you to log into the E-Series Server. To resolve this problem, do the following:

Procedure

Procedure

Step 1

Verify that the line speed value is 9600. Use the showline command to verify the line speed value:

If the line speed value is correct, verify that the Baud rate value is 9.6K and the terminal type is compatible. Use the showdetail command from /bios/server-management to verify the Baud rate and terminal type:

If you made configuration changes in one scope, and then tried to commit those changes from another scope.

The commit command must be used to commit changes that are made within the same scope. If you try to use the commit command to submit changes made in a different scope, an error message displays. To resolve this problem, redo and recommit the changes in the same scope.

LED, DIMM, Video Port, USB Port, and CD/DVD Troubleshooting

LED Color Displays Amber—Applicable to the E-Series Servers and the SM E-Series NCE

At run time or during server start-up, the post diagnostic tests check the CPU, DIMM, and HDD. If any failure occurs, the failure notifications are sent to the system event logs (SEL). You can view these notification in the SEL or in the output of the showtech-supportcommand. When errors occur, an amber diagnostic LED displays next to the failed component. To resolve the DIMM and HDD problem, power down the E-Series Server or SM E-Series NCE, and then verify if the DIMMs and the hard drives are installed correctly.

Procedure

Procedure

Step 1

If the E-Series Server or SM E-Series NCE is installed into a 3900 series router, power off the server using the hw-modulesmslotoirstop command; otherwise, power down the router.

Step 2

Remove the server.

Step 3

Reinsert the DIMMs or hard drives as appropriate.

Step 4

Reinsert the server into the router.

Step 5

If the router was powered down, power it on.

DIMM Not Functioning

To resolve this problem, do the following:

Make sure that the DIMMs are installed and are of the same capacity. Do the following:

In the Navigation pane, click the Server tab.

On the Server tab, click Inventory. The Inventory page appears.

Click the Memory tab. The Capacity column in the Memory Details area allows you to determine the capacity of the DIMMs and whether the DIMM is installed or not.

Verify that the value in the Capacity column for the DIMMs is the same.

If the DIMMs are installed, the Capacity column displays a numerical value; otherwise, it displays NotInstalled.

Check whether there are memory related system event logs. Do the following:

In the Navigation pane, click the Server tab.

On the Server tab, click System Event Log. The System Event Log page appears.

In the Description column, look for events that start with FRU_RAMxxx
.

Check if the DIMM is correctly installed in the server slot, otherwise, remove and reinstall the DIMM.

Front Panel Video Port Does Not Work—Applicable to the E-Series Servers and the SM E-Series NCE

This problem occurs if the EnableLocalServerVideocheckbox is not checked. To resolve this problem, do the following from the CIMC GUI.

Procedure

Procedure

Step 1

In the Navigation pane, click the Server tab.

Step 2

On the Server tab, click RemotePresence.

Step 3

In the Remote Presence pane, click the VirtualKVM tab.

Step 4

In the vKVMProperties area, check the EnableLocalServerVideo checkbox.

Front Panel USB Port Does Not Work

The light on the device that is connected to the front panel USB port is off. This problem occurs if the USB Port in the USB BIOS Settings is not enabled. To resolve this problem, do the following from the CIMC GUI.

Cannot Boot from the External CD/DVD Device

Verify that the power current used by the CD/DVD device does not exceed 700mA. If it exceeds 700mA, the USB port to which the CD/DVD device is connected to, might not stay stable. The USB port might go on or off; or might get disabled. To resolve this problem, try connecting the device to an externally-powered USB hub.

RAID Operation is Stuck

This section is applicable to E-Series Servers and the SM E-Series
NCE. This section is not applicable to the EHWIC E-Series NCE.

Symptom—After the rebuild, reconstruction, and consistency checks
trigger, the RAID operation does not proceed and remains at 0%, and the elapsed
time displays 0 seconds.

This problem occurs because RAID operations rely on the memory of the
host operating system to function properly. To resolve this problem, verify if
the operating system has booted. If it has not booted, boot the operating
system.

No Drives Available to Configure RAID

Note

This section is applicable to E-Series Servers and the SM E-Series
NCE. This section is not applicable to the EHWIC E-Series NCE.

Symptom—When you click
CreatetoconfigureRAID,you notice that no drives are available in the
SelectDrives area.

To resolve this problem, make sure that the state of the drive is
unconfigured good. See “Changing the Physical Drive State” section in the
configuration guides for the version of the CIMC that you are using.

RAID Array Disappeared From the CIMC GUI

This section is applicable to E-Series Servers and the SM E-Series
NCE. This section is not applicable to the EHWIC E-Series NCE.

Symptom—CIMC GUI does not show the RAID array that was originally
present in the system.

This problem can occur if during bootup, at LSI OpROM, you concurrently
entered wrong or empty pass phrase three times. Because of the “BIOS Continue
on Error” feature, the booting process continues, but the drives cannot be
accessed.

To resolve this problem, do the following:

Reboot the system, and then enter the correct pass phrase.

From LSI WebBIOS, configure the new pass phrase or remove security.

Physical Drives Changed State to Unconfigured Good

Note

This section is applicable to E-Series Servers and the SM E-Series
NCE. This section is not applicable to the EHWIC E-Series NCE.

This problem can occur if during bootup, at LSI OpROM, you concurrently
entered wrong or empty pass phrase three times. Because of the “BIOS Continue
on Error” feature, the booting process continues, but the drives cannot be
accessed.

To resolve this problem, do the following:

Reboot the system, and then enter the correct pass phrase.

From LSI WebBIOS, configure the new pass phrase or remove security.

Cannot Access Secure Drives

Note

This section is applicable to E-Series Servers and the SM E-Series
NCE. This section is not applicable to the EHWIC E-Series NCE.

This problem can occur if during bootup, at LSI OpROM, you concurrently
entered wrong or empty pass phrase three times. Because of the “BIOS Continue
on Error” feature, the booting process continues, but the drives cannot be
accessed.

To resolve this problem, do the following:

Reboot the system, and then enter the correct pass phrase.

From LSI WebBIOS, configure the new pass phrase or remove security.

Cannot Reconfigure Drives

Note

This section is applicable to E-Series Servers and the SM E-Series
NCE. This section is not applicable to the EHWIC E-Series NCE.

This problem can occur if during bootup, at LSI OpROM, you concurrently
entered wrong or empty pass phrase three times. Because of the “BIOS Continue
on Error” feature, the booting process continues, but the drives cannot be
accessed.

Collecting Technical Support Data

You can use the CIMC GUI or the CIMC CLI to collect technical support data. Perform this task when requested by the Cisco Technical Assistance Center (TAC). This utility creates a summary report containing configuration information, logs and diagnostic data that will help TAC in troubleshooting and resolving a technical issue.

Collecting Technical Support Data Using the CIMC GUI

To collect technical support data, do the following from the CIMC GUI:

Procedure

Procedure

Step 1

In the Navigation pane, click the Admin tab.

Step 2

On the Admin tab, click Utilities.

Step 3

In the Actions area of the Utilities pane, click Export Technical Support Data.

Step 4

In the ExportTechnicalSupportData dialog box, click the Exporttoalocalfileor theExporttoTFTPserver radio button as appropriate.