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- Perform cashier buys: verifies money and total amount of buy.- Balance main bank to impressed amounts and in certain banks non-impressed amounts. Verifies cash drawer at beginning and end of shift and makes sure all paperwork is filled out properly.- Process slot machine jackpots: enter into computer, call surveillance, complete W2G forms when needed, and pay out money.- Cash customer’s checks. - Perform cashier or vault duties when necessary.- Perform Count Team Member duties when needed.- Cash chips. Redeem player’s winnings for cash.- Refund safekeeping/customer deposits and found money.- Process Markers for Credit Players- Verify Credit Lines for Players- Process and cash credit card cash advances.- Process all fills and credit with table games.- Balance cash drawers. Ensure that the drawers are at appropriate impressed or non-impressed amount at the beginning and end of each shift.- Do buys with window cashiers. Keep drawer stocked throughout current shift and for the next shift. Also do buys with vault for chips and cash.- Complete all necessary paperwork: Main Bank Summary, multiple logs, CTR, check log, Marker Issuance and IOU Control log and key logs.- Receipt in dealer, cage, security and slot tokes.- Perform Redemption Kiosk drop and emergency Kiosk fills.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service

- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Maintain the appearance of buffet. Clean and sanitize hot/cold buffet throughout each meal and during set up/break down.- Set up and break down station. Garnishes all food items as requested. At closing or before next meal, removes and returns food to kitchen, restocks items/supplies for upcoming meal.- Maintain proper temperatures of buffet foods throughout each meal.- Monitor and maintain supply of food items on the buffet- Prepare and serve salads and desserts, i.e., baking premade cookies, sandwiches in employee break room for grab and go.- Properly store all food, which must be covered, dated and rotated on a daily basis to ensure proper portion control and quality. - Prepares basic food items per guest order, (i.e, quesadillas, omelets, waffles, etc.)- Carve prepared meat- Pull cooked (finished) items out of rotisserie- Complete opening and closing duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- Promote and maintain all steps of the Marquee Service program with each patron and employee you come in contact with.- Effectively respond to Supervisor’s requests in all areas of customer interaction and customer concerns.- Assist preparing cold and hot food for buffet.- Follow written standardized recipes as well as spoken instructions for preparation.- Prepare stations prior to opening. Keep necessary items in stock at all times.- Prepare foods for all food service areas- Prepare ingredients and ready-to-cook items for use by Cook III in standard recipes.- Basic cooking of food items, including grilling baking, and frying.- Clean work station and keep it neat while servicing.- Prep food items (e.g., soups, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. - Assist cooks with various tasks as needed, and provide cooks with needed items.- Prepare and plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy- Break down station at closing: perform general cleaning duties.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- Prepare all orders according to specification. - Prep food items (e.g., soups, sauces, meats, vegetables, baking as needed, etc.) for daily use. Prep line for each meal. Stock backup (e.g., steaks and seafood) in cooler.- Keep service area clean. Sanitize, clean hood vents, wash walls, sweep and mop, etc.- Rotate and label food in cooler.- Prepare closing: restock, wrap open foods, put foods in cooler, etc.- Confer with Culinary Management as to up to date reservation and house counts as appropriate.- Check with Culinary Management for preparation and presentation of daily specials, substitutions, and product use and availability.- Complete opening and closing side work completely.- Communicate with Kitchen Management to let them know when you are running low on any items. Request inventory items from supervisors using Stratton-Warren system.- Secure all equipment needed for line production.- Inventory amounts of prepared food from previous day.- Transfer foodstuffs from walk-in to reach-in.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- Provides accurate and efficient dealing at assigned table game- Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs

- Replenish paper goods (i.e., cups, napkins, etc.) at bars.- Assist bartenders in cleaning and maintaining bars filling ice bins, etc.- Stock bars with alcoholic beverages: liquor, wine, beer, drink mixes and non-alcoholic beverages: soda juices, and carbon dioxide at bars using FIFO rotation system.- Make certain change slips and drop envelopes are available at each bar.- Stock liquor room with all supplies.- Ensure beverages are properly stocked before, during and after your shift: Berg liquor system, kegs of beer, wine, soda, and CO2.- Maintain cleanliness and organization of liquor rooms, beer coolers, and bars: sweep, mop, break down boxes and take out the trash.- Remove all empty kegs from coolers and place in proper storage area.- Clean all spills immediately and put out wet floor signs. Remove bar mats and clean nightly.- Communicate with Food and Beverage management to let them know when you are running low on any item.- Complete side work completely and correctly.- Know bar brands available: alcoholic and non-alcoholic.- Complete change runs for bartenders.- Assist bartenders and cocktail servers in servicing guests when needed.- Other duties as required to maintain cleanliness.Employees may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- Wait on customer. Serve drinks, water, coffee, and tea to customers at appropriate times. Refill beverages as needed.- Assist with picking up dirty dishes, silverware, and glassware during and after meals and deliver to assigned dish washing area in kitchen.- Pick up all clean dishes, glassware, and silverware from area and distribute to each service location. Make sure there is always sufficient ware available.- Maintain cleanliness of assigned station: bus tables, wipe tables and chairs, pick up trash, clean ashtrays, etc.- Assist with maintaining cleanliness of buffet and kitchen as required: vacuum, sweep and mop, pick up trash, etc.- Complete opening, running, and closing side duties completely.- Keep ice stations filled, silverware polished and rolled, and glasses and dishes stocked.- Prepare tables for next guest. Remove any dirty dishes, silverware and napkins.- Stock/restock supplies (e.g., cups, glasses, silverware, coffee, napkins, etc.) at service station.- Assist with maintaining cleanliness/appearance of buffet as needed.- Employees may be required to perform duties outside of their normal job description where, in the company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- Take orders and serve drinks to customers. Includes icing glasses, finishing setups and garnishing as necessary. Ensure hot beverages are hot when served and frozen beverages are frozen.- Collect proper money for these beverages.- Clean and maintain station: remove trash, remove empty cups or bottles, push in chairs, etc. Constantly pre-bus station. Follow Health and Safety Rules.- Become trained and certified in TIPS.- Know hours of all Food and Beverage outlets and memorize their food items to have ability to inform guests when asked.- Know all drink prices.- Do public relations for the company: sell the casino and landing (i.e., know their respective products and up sell), and answer guest questions.- Perform side work; make coffee, stock and clean waitress station, cleaning work area, etc.- Verify guest is of legal drinking age when unsure.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- Operate cash register: take money from customers and count back the appropriate change.- Count money in register before and after each shift.- Prepare food such as hot dogs and brats.- Clean and sanitize working/kitchen areas in outlets: mop floors, clean equipment, etc.- Serve food to customers.- Stock all supplies (i.e., food, paper products, etc.) for next shift.- Clean tables in dining areas.- Prep required food needed for deli operations.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- Answer the phone. Take reservations, answer inquiries, take messages.- Seat guests, greet and show them to seats.- Operate cash register, take money, make change, account for cash, credit and comp receipts.- Assist with buffet prep and set-up (e.g., napkin folding, polishing and rolling silverware.)- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, cleanliness or improved guest service.

- Police areas from previous shift.- Check with food production people as to all equipment needed and secure.- Coordinate with manager on duty as to upcoming business.- Clean and sanitize all equipment for re-supply to kitchen and dining room.- Clean and sanitize all kitchen storage areas.- Clean and sanitize all equipment.- Set up dishwasher machine by reading instructions on machine or by asking chef or supervisor for assistance according to manufacturer’s standards.- The dishwasher will clean the dish washing equipment and working area when necessary.- They will clean work areas, sweep and mop all kitchen floors, walk-ins, employee lounge and other designated kitchen equipment and fixtures.- Wash dishes: stack dishes and run through dish machine, scrub pans, put dishes away.- Clean the kitchen: sweep and mop floors, empty trash, change water in and de-lime dish machine, wash walls and baseboards, scrub sinks, etc.- Responsible for cleaning and upkeep on kitchen equipment (i.e., ovens, steamers, etc.).- They may also perform such tasks as keeping records of broken dishes and making sure glass is disposed of properly.- Maintain cleanliness of the storeroom walkways, and food and beverage hallways.- Close the dish room when necessary.- Complete opening and closing side duties completely.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service

- Wait on customers. Serve drinks, water, coffee, tea, cocktails and wine to customers at appropriate times. Refill beverages as needed.- Pick up dirty dishes, silverware, and glassware during and after meals, place trays and deliver to assigned dish washing area in kitchen.- Pick up all clean dishes, glassware, and silverware from area and distribute to each service location. Make sure there is always sufficient ware available.- Maintain cleanliness of assigned station: bus tables, wipe tables and chairs, pick up trash, etc.- Greet guests arriving at assigned station and take orders promptly. Describe menu and specials, and answer all questions about them. Interact verbally with guests creating a friendly atmosphere.- Relay orders to bar and kitchen via the Micros register system.- Have checks rung up: print clearly, write check correctly, and check that all items have been rung up correctly.- Wait on customer. Serve food to guest in the proper manner. Check that all items are cooked properly, serve items from left of guest, and remove all items not being used. Deliver food and drinks using team delivery system.- Replace and refresh water glasses and coffee cups. Suggest a dessert.- Complete opening, running, and closing side duties completely: fill sugars, salt, pepper, and cream: make coffee, etc.- Keep ice stations filled, silverware polished and rolled, and glasses and dishes stocked.- Prepare tables for next guest. Remove any dirty dishes, silverware and napkins.- Stock/restock supplies (e. g., cups, glasses, silverware, coffee, napkins, etc.) at service station.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.

- PART TIME POSITION- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.

Greets guests actively engaged in gaming and assists team members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Analyzes and coordinates in-house invitation lists with Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance to the Manager as needed.- Provides professional representation at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

- Promote and maintain all steps of the Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Drive vehicle from pick up area to destination according to assigned schedule and rotate.- Assist disabled passengers into and out of Shuttle Bus.- Operate radio or similar device to communicate with base station or other vehicles.- Clean and service vehicle with fuel, lubricants, and accessories.- Complete DOT required vehicle inspection reports, logs, and records of passengers, if required.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

Promote and maintain all steps of the Marquee Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Responsible for accurate verification of all products received.- Forklift operation.- Responsible for reconciling delivery tickets with Company worksheets and routing them to Accounts Payable.- Maintain clean and organized warehouse facility on a daily basis. This includes indoors and outdoors s.- Deliver items to various departments throughout the company.- Transfer items from one department to another, including to and from the warehouse- Responsible for storage and access of company records at the warehouse.- Responsible for securing warehouse and protecting company assets.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service

- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Effectively respond to supervisor’s requests in all areas of customer interaction and customer concerns.- Provide security to assigned area; or parking lot, maintain high visibility, handle problem situations, and watch for safety hazards.- Provide security escorts for all monetary transfers, fills, and credits.- Provide security escort as requested for jackpot winners.- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check ID’s, check for oversized bags, cameras, bottles and other items not allowed on property.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc. Provide special assistance to disabled patrons, as necessary.- Assist with table and slot drops. Observe count members during the validator drop and transport/escort to count room. Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in the count room. Monitor all entrances and exits from count room, and vault. Maintain logs of these activities.- Serve as dispatcher. Dispatch other officers to various assignments and maintain activity log sheets. Watch and record monitors and alarms... - Write detailed reports as required for incidents involving law violations and/or violations for company policy and/or procedure.- Testify in court on behalf of the company as necessary.- Administer first aid and life support when necessary, (CPR/AED).- Occasionally, strenuous physical activity is required.- Be familiar with emergency procedures for all Argosy Casino patrons and employees, including abandon ship, fire, man overboard and bomb search.- Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.- Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.- Provide video protection to maintain our attitude of honesty within the cash handling and back of house areas. Maintain gaming regulations and achieve voluntary compliance to company rules and policies.- Observe all casino operations via surveillance cameras; watch all cash counting in soft count, and all cash transactions in cages and on gaming layers in casino; video any cheating infractions.- Review video on gaming in cases of player/dealer disputes.- Complete daily activity report; note any pertinent facts (e.g., large cash outs, fills, credits) and/or incidents.- Monitor recording equipment- Notify appropriate person when infractions, cheating etc. Are observed (e.g., inform pit bosses of procedure infraction).- Observe and log any infractions, cheating etc. (Notify surveillance supervisor).- Answer the telephone during peak activity periods.- Other duties include: remove trash, help with up keep of equipment, cleaning work area.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.- While working as a technician, the surveillance operator has the following additional duties:- Repair and clean VHS video recorder as needed.- Repair and maintain all cameras, PTZ and fixed.- Maintain CCTV equipment in the Surveillance Room.- Perform upgrades to CCTV system on an as needed basis.- Assist in ordering equipment and supplies to perform above duties

Job ID

2018-47156

Casino Property

Argosy Casino Alton

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