Services & Support

Customer Care Centre

Our Value to YouSerenic Software is able to provide the only complete integrated suite of public sector applications in the Canadian marketplace supported by a single company.

Serenic’s Customer Care Centre is second to none. Our Customer Care Team provides support for our products. We are always ready and willing to help out in any situation.

We can be reached by phone, email, or online via Client Access during regular business hours. Our service desk system has automated workflow and notifications that will not allow any issue to go unnoticed. Our call-back times are exceptional and our knowledgeable staff members are a pleasure to work with. Our focus is getting you the answers you need as quickly and efficiently as possible. If necessary, we can even log into your system and view the issue from our screen.

To help ensure our clients are as informed as possible we offer remote, classroom and on-site training. We also have several communication tools available to help answer your questions and keep important information readily available. The Serenic Mailing System allows you to choose the products that you would like to receive information on including training opportunities, updates, and product enhancements. Online access to our support team is offered through our Client Access system; clients can easily log tickets, add attachments and notes, and follow the progress of their tickets. To find out more information on our communication tools please click on their links below.

If you have any questions regarding this information please contact us.