Provide a step by step guide to making an NHS complaint and offer some tips,

Provide you with a POhWER advocate, an experienced worker who can help you make your complaint and support you through the NHS complaints process,

Support you to write a complaint letter, attend a complaint meeting, request access to medical records and refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO) if the local service is unable to resolve your complaint.

You can ask for an advocate to assist you at any point in your complaint. If you would like an advocate to work with you, please contact POhWER using any of the methods shown below.

More information on this can be found by clicking the links above.

Provider

Dudley MBC’s NHS Complaints Advocacy provider is POhWER.

Unlike other forms of Advocacy people can contact POhWER directly using the contact details below:

Telephone - 0300 456 2370 (charged at local rate)Minicom - 0300 456 2364Text - send the word 'pohwer' with your name and number to 81025Email - pohwer@pohwer.netSkype - pohwer.advocacy this is available 8am to 6pm Monday to FridayPost - PO Box 14043, Birmingham, B6 9BLPOhWER’s support centre is open Monday to Friday from 8am - 6pmNHS Complaints Advocacy is free, confidential and independent of the NHS.

To access the information on this page in BSL Sign Language, see video below.

For more information on NHS Complaints Advocacy and our provider POhWER visit the POhWER website.