Hi, We would like to set up a shared mailbox. We have a support@ mailbox set up and have created delegate access for several users. They have added the mailbox to their Outlook profile and can send email. However, we just want the 'From' to say "Support" and not "Andrew on behalf of support". I have tried granting full mailbox control. I have also been into the advanced permissions of the Support user in the SBSUsers folder in Active Directory. I granted the users the 'Send As' permission. Is there anything I missed, or is this simply not possible? Thanks.