Binnacle.com Shipping FAQ

Q. Do you offer Free Shipping?A. We have free ground shipping via UPS or Canada Post within Canada on most orders of $99 or more (pre-tax).

Q. What do you mean by most orders?A. Some items are exempt from this offer and are indicated on the product page. Exempt items are usually bulky or heavy items such as buoys. Over 98% of the items on Binnacle.com qualify for the free shipping offer.To see what your shipping charge (if any) will be you can add the item(s) and quantities to the shopping cart and you will see a shipping cost calculator

Q. Where do you ship from?A. We ship from Halifax, NS

Q. What is the delivery time? A. NS, NB, PE: 1 - 2 business days, ON, QC, NL: 2- 4 business days MB, SK, AB: 4-5 business days BC: 5-7 business daysWhen your order ships you will be emailed a tracking number which will give you the scheduled delivery date

Q. Do you offer Express Shipping?A. Yes we can ship your order express. Please send an email and we will provide you with a quote (info@binnacle.com)

Q. Do you require a signature on delivery?A. We sometimes add a signature requirement especially if it is a high value package

Please Note:Very Remote areas are exempt from Free Shipping offer. These are typically remote northern areas. Nunavut as well as many parts of the Yukon and NWT are exempt from free shipping

You may return your purchase to us (with a return authorization number - use this form) within 30 days and we will refund the purchase price of the product. Items which are cut to order (rope, wire etc), software, chart cards and printed materials (paper charts, books) are not returnable.