Introducing the Customer Experience

President and CEO Dennis Chapman Sr discusses his recent travels around the globe meeting with clients and prospects, as well as the way these organizations are measuring the customer experience and how they are using this to differentiate themselves and stand out as a strategic supplier/partner.

Our Company:

The Chapman Group, founded in 1988, is a consulting firm that solves sales and account management challenges resulting in stronger relationships, increased revenues, and higher margins. We assist clients of all sizes, across a broad spectrum of industries, through the implementation of innovative processes, methodologies, best practices, skills and tools.