Annual Report

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended
December 31, 2010

o

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transaction period from to

Commission file number 000-26621

NIC INC

.

(Exact name of registrant as specified in its charter)

Delaware

(State or other jurisdiction of

incorporation or organization)

52-2077581

(I.R.S. Employer

Identification No.)

25501 West Valley Parkway, Suite 300, Olathe, Kansas 66061

(Address of principal executive offices, including Zip Code)

Registrant's telephone number, including area code:
(877) 234-3468

Securities registered pursuant to Section 12(b) of the Act:

Title of Each Class

Name of Each Exchange on Which Registered

Common Stock, $0.0001 par value per share

The NASDAQ Stock Market, LLC

Securities registered pursuant to Section 12(g) of the Act: None

___________

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.

Yes
o
No
x

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or 15(d) of the Act. Yes
o
No
x

Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes
x
No
o

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes
o
No
o

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant's knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.
x

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer or a smaller reporting company. See the definitions of "large accelerated filer”, “accelerated filer" and “smaller reporting company” in Rule 12b-2 of the Exchange Act. (Check one):

Large accelerated filer
o

Accelerated filer
x

Non-accelerated filer
o

Smaller reporting company
o

(Do not check if a smaller reporting company)

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes
o
No
x

The aggregate market value of voting stock held by non-affiliates of the registrant, as of June 30, 2010, was approximately $336,375,641 (based on the closing price for shares

of the registrant's common stock as reported by the NASDAQ Global Select Market on that date). Shares of common stock held by each executive officer, director and holder

of 5% or more of the outstanding common stock have been excluded in that such persons may be deemed to be affiliates. This determination of affiliate status for purposes

of this calculation is not intended as a conclusive determination of affiliate status for other purposes.

On February 28, 2011, 63,757,196 shares of the registrant's common stock, $0.0001 par value per share, were outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the registrant's definitive Proxy Statement to be issued in connection with its Annual Meeting of Stockholders to be held in 2011 are incorporated by reference

"Safe Harbor" statement under the Private Securities Litigation Reform Act of 1995: Statements in this Annual Report on Form 10-K regarding NIC and its business, which are not current or historical facts, are “forward-looking statements” that involve risks and uncertainties. Certain matters discussed in this report may constitute forward-looking statements within the meaning of the federal securities laws that inherently include certain risks and uncertainties. Forward-looking statements include, but are not limited to, statements of plans and objectives, statements of future economic performance or financial projections, statements of assumptions underlying such statements, and statements of NIC's or management's intentions, hopes, beliefs, expectations or predictions of the future. For example, statements like we "expect," we "believe," we "plan," we "intend" or we "anticipate" are forward-looking statements. Investors should be aware that our actual operating results and financial performance may differ materially from our expressed expectations because of risks and uncertainties about the future including risks related to economic and competitive conditions. In addition, we will not necessarily update the information in this Annual Report on Form 10-K if any forward-looking statement later turns out to be inaccurate. No one should assume that results projected in or contemplated by the forward-looking statements will continue to be accurate in the future. Details about risks affecting various aspects of our business are included throughout this Form 10-K. Investors should read all of these risks carefully, and should pay particular attention to risks affecting competition issues discussed on page 12, the other specific risk factors discussed on pages 13 to 25 the factors discussed in the introduction to Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, and commitments and contingencies described in Notes 2, 3, 7, 8 and 10 to the consolidated financial statements included in this Form 10-K. Other factors not presently identified may also cause actual results to differ.

AVAILABLE INFORMATION

Our website address is
www.egov.com
. Through this website, we make available, free of charge, on the Investor Relations section of our website (
www.egov.com/Investors/Financials/Pages/SEC.aspx
) our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and all amendments to these reports, as soon as reasonably practicable after these reports are electronically filed with or furnished to the Securities and Exchange Commission (the “SEC”). We also make available through our website other reports filed with the SEC under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), including our proxy statements and reports filed by officers and directors under Section 16(a) of that Act. We do not intend for information contained in our website to be part of this Annual Report on Form 10-K.

The public may read and copy any materials that the Company files with the SEC at the SEC’s Public Reference Room at 100F Street, NE, Washington, D.C., 20549. The public may obtain information on the operation of the Public Reference Room by calling the SEC at 1-800-SEC-0330. The SEC also maintains a website (
http://www.sec.gov
) that contains reports, proxy and information statements, and other information regarding the issuers that file electronically with the SEC.

FREQUENTLY USED TERMS

In this Annual Report on Form 10-K, we use the terms “NIC,” “the Company,” “we,” “our,” and “us” to refer to NIC and its subsidiaries. All references to years, unless otherwise noted, refer to our fiscal year, which ends on December 31. We use the term “eGovernment” to refer to electronic government, and we use the term “portal” to refer to an official government website outsourced to NIC. We use the term “enterprise-wide” to refer to our portals that provide state-wide services to multiple government agencies. We also use the term “partner” to refer to our government clients, with which we have contractual relationships for eGovernment services.

INDUSTRY AND MARKET DATA

Industry and market data disclosed in this Form 10-K were obtained from industry and general publications. We have not independently verified the industry and market data obtained from these publications. Actual future industry and market conditions may differ materially from the conditions forecasted in these publications.

1

ITEM 1. BUSINESS

Business Overview

NIC is a provider of eGovernment services that helps governments use the Internet to increase internal efficiencies and provide a higher level of service to businesses and citizens. We accomplish this currently through two channels: our portal outsourcing businesses and our software & services businesses. In our primary portal outsourcing business, we enter into long-term contracts with governments to design, build and operate Web-based, enterprise-wide portals on their behalf. These portals consist of websites and applications we have built that allow businesses and citizens to access government information online and complete transactions, including applying for a permit, retrieving driver history records or filing a government-mandated form or report. The business model supporting most of our long-term contracts is a self-funded model. Our self-funding business model is one where we absorb the costs to build the portal's technical infrastructure and develop eGovernment services. After a service has launched, we and our government partners share a portion of the fees generated from electronic transactions which are paid by the end users of the service. Our government partners benefit through reducing their financial and technology risks, increasing their operational efficiencies and gaining a centralized, customer-focused presence on the Internet, while businesses and citizens receive a faster, more convenient and more cost-effective means to interact with governments. We are typically responsible for funding up-front investment and ongoing operations and maintenance costs of the government portals.

Currently, we have 23 portals through which we provide portal outsourcing services to states, and in addition have been awarded new portal contracts in the states of New Jersey and Mississippi, which have not yet fully deployed or become financially viable. We typically enter into multi-year contracts with our government partners and manage operations for each contractual relationship through separate local subsidiaries that operate as decentralized businesses with a high degree of autonomy. Our business plan is to increase our revenues by delivering new services to a growing number of government entities within our existing contractual relationships and by signing long-term portal contracts with new government partners.

Our software & services businesses operate primarily through two subsidiaries, NIC Technologies and NIC Conquest, which provide software development and services other than portal outsourcing services to state and local governments and provide software development and services to federal agencies. In 2009, NIC Technologies entered into a contract with the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (“FMCSA”) to develop and manage the National Motor Carrier Pre-Employment Screening Program (“NMCPSP”) using a self-funded, transaction-based business model. The NMCPSP commenced operations in the second quarter of 2010. The contract had an initial term ending on February 16, 2011, with four single-year renewals at the option of the FMCSA. During the first quarter of 2011, the FMCSA approved a one-year contract extension through February 16, 2012. NIC Technologies also designs and develops online campaign expenditure and ethics compliance systems for federal and state government agencies through its contracts with the Federal Election Commission (“FEC”) and the state of Michigan. The contract with the FEC expires on December 31, 2011 and the contract with the state of Michigan expires on December 31, 2012. NIC Conquest completed the maintenance and operations phase of its contract to provide software applications and services for electronic filings and document management for the California Secretary of State (“California SOS”) effective December 31, 2009, and delivered a final release of its application to the California SOS for acceptance testing. During the first quarter of 2010, the California SOS completed its acceptance testing and moved the final release into production. As a result, NIC Conquest has no future obligations under this contract. We offer UCC applications through several of our state portals, typically through the Secretary of State’s office; however, transactional revenues associated with these applications are not associated with NIC Conquest and are included in portal revenues.

Segment Information

Our two reportable segments consist of our portal outsourcing segment and software & services segment. The portal outsourcing segment includes our subsidiaries that operate outsourced government portals and the corporate divisions that support portal operations. The software & services segment primarily includes our subsidiaries that provide software development and services other than portal outsourcing services to state and local governments and provide software development and services to federal agencies. For additional information relating to our reportable segments, refer to Note 12 in the Notes to Consolidated Financial Statements included in this Form 10-K.

2

Industry Background

The market for government-to-business and government-to-citizen transactions

Government regulation of commercial and consumer activities requires billions of transactions and exchanges of large volumes of information between government agencies and the businesses and citizens they regulate. These transactions and exchanges include but are not limited to, driver history record retrieval, motor vehicle registrations, tax returns, permit applications and requests for government-gathered information. Government agencies typically defray the cost of processing these transactions and of storing, retrieving and distributing information through a combination of general tax revenues, service fees and charges for direct access to public records.

The limits of traditional government transaction methods

Traditionally, government agencies have transacted, and in many cases continue to transact, with businesses and citizens using processes that are inconvenient and labor-intensive, require extensive paperwork, use outmoded technology, and use large amounts of scarce staff resources. Transactions and information requests are often made in person or by mail, which increases the potential for the compromise of sensitive personal information or errors that require revisions and follow-ups, particularly if the transactions and information requested are processed manually. Even newer methods, including telephone response systems, tape exchanges and dial-up computer networks, rely on multiple systems and potentially incompatible data formats, and require significant expertise and expenditures to introduce and maintain. As a result, businesses and citizens often have no choice but to face costly delays to complete essential tasks. These delays include waiting in line at a government agency, waiting for answers by telephone, waiting for responses by mail or waiting for payments by check. In addition, government agencies may not use modern methods of electronic payment. As a result, business and citizens may not be able to pay certain fees online or at the counter using credit cards or electronic checks, or government agencies may require advance payment rather than monthly billing. Businesses and citizens encounter further inconvenience and delay because they usually can work with government agencies only during normal business hours. Even when electronic alternatives are available, they often require a cumbersome process of multiple contacts with different government agencies or outdated payment methods. Increases in the level of economic activity and in the population have exacerbated these problems and increased the demand for new services.

Growth of the Internet, electronic commerce and eGovernment

The Internet is a global medium that enables millions of people worldwide to share information, communicate and conduct business electronically. According to eMarketer, nearly 230 million people in the U.S. (or 73% of the total population) will regularly use the Internet in 2011.

Penetration of personal computers continues to rise. According to Deloitte Touche Tohmatsu, the number of personal computers in use globally will grow to 1.5 billion units by 2011. The International Telecommunications Union (“ITU”) estimates there may be one personal computer for every four adults (15 years and older) in the world in 2025.

Access to high-speed Internet services provides users with a more responsive Web browsing experience. The ITU estimates there were 2.1 billion Internet users worldwide in 2010, representing one-third of the total global population. Their study also shows 65% of Europeans are Internet users, while 55% of those living in North and South America use the Internet.

The use of mobile technology to access eGovernment services on the Internet is also increasing rapidly. According to Gartner, Inc., in 2011 more than 85% of all new mobile devices will be able to access the mobile web. In addition, according to Gartner, Inc., of the total Internet users in the United States, 25% are accessing the web only through a mobile device. The rapid growth in mobile technology and smart-phone usage is expected to continue.

Similar growth trends are seen for eGovernment. Research firm Input predicts that spending on state and local government information systems and professional information technology services will grow to $61.5 billion by 2015, up from $52.8 billion in 2010.

3

Acceptance of the Internet as a medium for eGovernment

The growing acceptance of the Internet and electronic commerce presents a significant opportunity for the development of eGovernment, in which government agencies conduct transactions and distribute information over the Internet. By using the Internet, government agencies can increase the volume and efficiency of interactions with constituents without increasing expenditures or demands on current personnel. In addition, regardless of physical distance, businesses and citizens can obtain government information quickly and easily over the Internet. For example, motor vehicle administrators can provide instantaneous responses to auto insurers' requests for driving record data by allowing controlled access to government databases through the Internet. This online interaction reduces costs for both government and users and decreases response times compared to providing the same data by mail.

Challenges to the implementation of eGovernment services

Despite the potential benefits of eGovernment, barriers to creating successful Internet-based services occasionally preclude governments from implementing them. Some of these barriers are similar to those the private sector encounters, including:

·

the high cost of implementing and maintaining Internet technology in a budget-constrained environment;

·

the financial, operational and technological risks of moving from older, established technologies to rapidly evolving Internet technologies;

·

the need to quickly assess the requirements of potential customers and cost-effectively design and implement eGovernment services that are tailored to meet these requirements;

·

the intense competition for qualified technical personnel; and

·

the need for updated Internet and mobile payment methods.

Governments also face some unique challenges that exacerbate the difficulty of advancing to Internet-based services, including:

·

lengthy and potentially politically charged appropriations processes that make it difficult for governments to acquire resources and to develop Internet services quickly;

·

a diverse and substantially autonomous group of government agencies that have adopted varying and fragmented approaches to providing information and transactions over the Internet;

·

a lack of marketing expertise to ensure that services are designed to meet the needs of businesses and citizens and that they are aware of their availability and encouraged to use the online service delivery channel;

·

security and privacy concerns that are amplified by the confidential nature of the information and transactions available from and conducted with governments and the view that government information is part of the public trust;

·

changes in administration and turnover in government personnel among influencers and key decision makers; and

·

barriers to use of credit cards and electronic check payments.

4

We believe traditional private sector services generally do not address the unique needs of enterprise-wide eGovernment. Most service providers do not fully understand and are not well-equipped to deal with the unique political, regulatory and security structures of governments. These providers, including large systems integrators, typically take a time-and-materials, project-based pricing approach and provide “off-the-shelf” solutions designed for other industries that may not adequately balance the responsiveness to change of a successful Internet business with the longer time horizons and extended commitment periods of government projects.

What We Provide to Governments

We provide Internet-based eGovernment services that meet the needs of governments, businesses and citizens. The key elements of our service delivery are:

Customer-focused, one-stop government portal

Using our marketing and technical expertise and our government experience, we develop, build and operate enterprise-wide portals for our state and local government partners and Internet-based services for our federal partners that are designed to meet their needs as well as those of the businesses and citizens they serve. Our portals are designed to create a single point of presence on the Internet that allows businesses and citizens to reach the website of every government agency in a specific jurisdiction from one online location. We strive to employ a common look and feel in the websites of all government agencies associated with each state’s government portal and make them useful, appealing and easy to use. In addition to developing and managing the government portal, we develop applications that allow businesses and citizens to complete processes that have traditionally required separate offline interaction with several different government agencies or older generation electronic access. These applications also permit businesses and citizens to conduct transactions with government agencies and to obtain information 24 hours per day and seven days per week using the latest technology and payment methods. We also help our government partners to generate awareness and educate businesses and citizens about the availability and potential benefits of eGovernment services.

Compelling and flexible financial models for governments

With our self-funding business model, we allow governments to implement comprehensive eGovernment services at minimal cost and risk. We take on the responsibility and cost of designing, building and operating government portals and applications, with minimal use of government resources. We employ our technological resources and accumulated expertise to help governments avoid the risks of selecting and investing in new and often untested technologies that may be implemented by unproven third-party providers. We implement our services rapidly, efficiently and accurately, using our well-tested and reliable infrastructure and processes. Once we establish a portal and the associated applications, we manage transaction flows, data exchange and payment processing, and we fund ongoing costs from the fees received from portal users, who access information and conduct transactions through the portal. We are also able to provide specific fee-based application and portal outsourcing solutions to governments who cannot or do not wish to pursue a self-funding portal solution.

Focused relationship with governments

We form relationships with governments by developing an in-depth understanding of their interests and then aligning our interests with theirs. By tying our revenues to the development of successful services and applications, we work to assure government agencies and constituents that we are focused on their needs. Moreover, we have pioneered and encourage our partners to adopt a model for eGovernment policymaking that involves the formation of oversight boards to bring together interested government agencies, business and consumer groups and other vested interest constituencies in a single forum. We work within this forum to maintain constant contact with government agencies and constituents and strive to ensure their participation in the development of eGovernment services. We attempt to understand and facilitate the resolution of potential political disputes among these participants to maximize the benefits of our services. We also design our services to observe relevant privacy and security regulations, so that they meet the same high standards of integrity, confidentiality and public service as government agencies would observe in their own actions.

5

Government Contracts

Our portal outsourcing businesses

Through our portal outsourcing businesses, we currently have contracts with 23 state governments, and in addition have been awarded new portal contracts in the states of New Jersey and Mississippi, which have not yet fully deployed or become financially viable. At December 31, 2010, we maintained outsourced government portal service contracts with the following portals:

NIC Subsidiary

Portal Website (State)

Year Services

Commenced

Contract Expiration Date

(
Renewal Options Through)

New Mexico Interactive, LLC

www.mvd.newmexico.gov

(New Mexico)

2009

6/1/2013

Texas NICUSA, LLC

www.Texas.gov (Texas)

2009

8/31/2016

West Virginia Interactive, LLC

www.WV.gov (West Virginia)

2007

6/30/2011 (6/30/2013)

NICUSA, AZ Division

www.AZ.gov
(Arizona)

2007

6/26/2011 (6/26/2013)

Vermont Information Consortium, LLC

www.Vermont.gov (Vermont)

2006

10/14/2012

Colorado Interactive, LLC

www.Colorado.gov (Colorado)

2005

5/18/2014

South Carolina Interactive, LLC

www.SC.gov (South Carolina)

2005

7/15/2014

Kentucky Interactive, LLC

www.Kentucky.gov (Kentucky)

2003

8/19/2012 (8/19/2015)

Alabama Interactive, LLC

www.Alabama.gov (Alabama)

2002

2/28/2012

Rhode Island Interactive, LLC

www.RI.gov (Rhode Island)

2001

8/7/2012

Oklahoma Interactive, LLC

www.OK.gov (Oklahoma)

2001

12/31/2011 (12/31/2014)

Montana Interactive, LLC

www.MT.gov (Montana)

2001

12/31/2015 (12/31/2020)

NICUSA, TN Division

www.TN.gov (Tennessee)

2000

8/27/2011

Hawaii Information Consortium, LLC

www.eHawaii.gov (Hawaii)

2000

1/3/2013 (unlimited 3-year renewal options)

Idaho Information Consortium, LLC

www.Idaho.gov (Idaho)

2000

6/30/2011 (6/30/2015)

Utah Interactive, LLC

www.Utah.gov (Utah)

1999

6/5/2013 (6/5/2019)

Maine Information Network, LLC

www.Maine.gov (Maine)

1999

3/14/2012 (3/14/2018)

Arkansas Information Consortium, LLC

www.Arkansas.gov (Arkansas)

1997

6/30/2011

Iowa Interactive, LLC

www.Iowa.gov (Iowa)

1997

3/31/2012

Virginia Interactive, LLC

www.Virginia.gov (Virginia)

1997

8/31/2012

Indiana Interactive, LLC

www.IN.gov (Indiana)

1995

7/1/2014

Nebraska Interactive, LLC

www.Nebraska.gov (Nebraska)

1995

1/31/2014 (1/31/2016)

Kansas Information Consortium, Inc.

www.Kansas.gov (Kansas)

1992

12/31/2012 (12/31/2016)

Our government portals operate under separate contracts that generally have an initial multi-year term. Under a typical self-funding contract, a government agrees that:

·

we have the right to develop a comprehensive Internet portal owned by that government to deliver eGovernment services;

·

the portal we establish is the primary electronic and Internet interface between the government and its citizens;

·

it advocates the use of the portal for all commercially valuable applications in order to support the operation and expansion of the portal;

·

it sponsors access to agencies and local governments for the purpose of entering into agreements with these agencies to develop applications for their data and transactions and to link their Web pages to the portal; and

·

it establishes a policy-making and fee approval authority, which typically includes agency members, business customers and others, to establish prices for services and to set other policies.

assume the investment risk of building and operating that government's portal and applications without the direct use of tax dollars;

·

process electronic payments;

·

bear the risk of collecting transaction fees; and

·

have an independent audit conducted upon that government's request.

We typically own all the software we develop under our government portal contracts. After completion of the initial contract term, our government partners typically receive a perpetual, royalty-free license to use the software only in their own portals. However, certain customer management, billing and payment processing software applications that we have developed and standardized centrally and that are utilized by our portal businesses, are being provided to an increasing number of our government partners on a software-as-a-service, or “SaaS,” basis, and thus would not be included in any royalty-free license. If our contract were not renewed after a defined term, the government agency would be entitled to take over the portal in place with no future obligation of or to the Company, except for the services we provide on a SaaS basis, which would be available to our partners on a fee-for-service basis. We also provide certain payment processing services on a SaaS basis to a few private sector companies and non-NIC portal states, and may continue to market these services to other entities in the future. Historically, however, revenues from these services have not been significant.

We also enter into separate agreements with various agencies and divisions of our government partners for the sale of electronic access to public records and to conduct other transactions. These agreements preliminarily establish the pricing of the electronic transactions and data access services we provide and the amounts we must remit to the agency. These terms are then submitted to the policy-making and fee approval authority for approval. Generally, our contracts provide that the amount of any fees we retain is set by governments to provide us with a reasonable return or profit. We have limited control over the level of fees we are permitted to retain. Any changes made to the amount or percentage of fees retained by NIC, or to the amounts charged for the services offered, could adversely affect the profitability of the respective contract to NIC. We do have the general ability to control certain of our expenses in the event of a reduction in the amount or percentage of fees we retain; however, there may be a lag in the time it takes to do so should we determine it is necessary.

Any renewal of these contracts beyond the initial term is at the option of the government and a government may terminate its contract prior to the expiration date upon specific cause events that are not cured within a specified period and, in certain circumstances, upon passing legislation. In addition, eleven contracts under which we provide portal outsourcing services can be terminated by the other party without cause on a specified period of notice. Collectively, revenues generated from these contracts represented 58% and 49%, respectively, of our portal revenues for the years ended December 31, 2010 and 2009. In the event that any of these contracts would be terminated without cause, the terms of the respective contract may require the government to pay a fee to us in order to continue to use our software in its portal. In addition, the loss of one or more of our larger state portal partners, such as Alabama, Arkansas, Colorado, Indiana, Kentucky, Oklahoma, Tennessee, Texas, Utah or Virginia, as a result of the expiration, termination or failure to renew the respective contract, if such partner is not replaced, could significantly reduce our revenues and profitability.

7

Our software & services businesses

NIC Technologies

In 2009, NIC Technologies entered into a contract with the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (“FMCSA”) to develop and manage the National Motor Carrier Pre-Employment Screening Program (“NMCPSP”) using a self-funded, transaction-based business model. The NMCPSP commenced operations in the second quarter of 2010. The contract had an initial term ending on February 16, 2011, with four single-year renewals at the option of the FMCSA. During the first quarter of 2011, the FMCSA approved a one-year contract extension through February 16, 2012.
NIC Technologies also designs and develops online campaign expenditure and ethics compliance systems for federal and state government agencies through its contracts with the FEC and the state of Michigan. The contract with the FEC expires on December 31, 2011 and the contract with the state of Michigan expires on December 31, 2012.

NIC Conquest

NIC Conquest completed the maintenance and operations phase of its contract to provide software applications and services for electronic filings and document management for the California SOS effective December 31, 2009, and delivered a final release of its application to the California SOS for acceptance testing. During the first quarter of 2010, the California SOS completed its acceptance testing and moved the final release into production. As a result, NIC Conquest has no further obligations under this contract.

Our Portal Service Offerings

We work with our state and local government partners to develop, manage and enhance comprehensive, enterprise-wide, Internet-based portals to deliver eGovernment services to their constituents. Our portals are designed to provide user-friendly and convenient access to in-demand government information and services and include numerous fee-based transaction services and applications that we have developed. These fee-based services and applications allow businesses and citizens to access constantly changing government information and to file necessary government documents. The types of services and the fees charged vary in each portal installation according to the unique preferences of that jurisdiction. In an effort to reduce the frustration businesses and citizens often encounter when dealing with multiple government agencies, we handle cross-agency communications whenever feasible and shield businesses and citizens from the complexity of older, mainframe-based systems that agencies commonly use, creating an intuitive and efficient interaction with governments. We also provide up-to-date payment processing systems that accommodate credit cards and electronic checks, as applicable.

Some of the online services we currently offer in different jurisdictions include
:

Product or Service

Description

Primary Users

Driver History Record Retrieval

For those legally authorized businesses, this service offers controlled instant look-up of driving history records. Includes commercial licenses.

Permits citizens to renew their driver’s license online using a credit card.

Citizens

Limited Criminal History Searches

For those legally authorized, provides users with the ability to obtain a limited criminal history report on a specified individual.

Schools, governments, human resource professionals, nonprofits working with children or handicapped adults

Income and Property Tax Payments

Allows users to file and pay for a variety of state and local income and property taxes.

Businesses and citizens

Hunting and Fishing Licenses

Permits citizens to obtain and pay for outdoor recreation licenses over the Internet or from point-of-purchase retail kiosks.

Citizens

Business Registrations and Renewals

Allows business owners to search for and reserve a business name, submit and pay for the business registration, and renew the business registration on an annual basis.

Businesses

In addition to these services, we also provide customer service and support. Our customer service representatives serve as a liaison between our government partners and businesses and citizens.

8

Revenues

In our outsourced state and local portal businesses, we currently derive revenue from three main sources: transaction-based fees, time and materials-based fees for application development and fixed fees for portal management services.

In most of our outsourced portal businesses, the majority of our revenues are generated from transactions, which generally include the collection of transaction-based and subscription fees from users. The highest volume, most commercially valuable service we offer is access to motor vehicle driver history records. This service accounted for approximately 41% of our portal revenues in 2010, 44% of our portal revenues in 2009, and 48% in 2008. LexisNexis Risk Solutions (formerly ChoicePoint), which resells these records to the auto insurance industry, accounted for approximately 28% of our portal revenues in 2010 and 33% of our portal revenues in both 2009 and 2008. LexisNexis Risk Solutions accounted for approximately 27% of our consolidated revenues in 2010 and 32% of our consolidated revenues in both 2009 and 2008. Transaction-based revenues accounted for approximately 84% of our portal revenues in 2010, 83% in 2009 and 84% in 2008. Fees for application development accounted for approximately 11% of our portal revenues in 2010, 11% in 2009 and 8% in 2008. Fixed fees for portal management accounted for approximately 5% of our portal revenues in 2010, 6% in 2009 and 8% in 2008. Fees for application development and fixed fees for portal management are paid to us by our government partners.

Our portal operations in the state of Texas accounted for approximately 23% of our portal revenues in 2010 and 15% of our portal revenues in 2009, while our portal operations in the state of Indiana accounted for approximately 11% of our portal revenues in 2008. Our portal operations in the state of state of Texas accounted for approximately 22% of our consolidated revenues in 2010 and 15% of our consolidated revenues in 2009, while our portal operations in the state of Indiana accounted for approximately 10% of our consolidated revenues in 2008. No other state portals accounted for more than 10% of our portal or consolidated revenues during the last three years.

9

Sales and Marketing

We have two primary sales and marketing goals:

·

to retain and grow our revenue streams from existing government relationships; and

·

to develop new sources of revenue through new government relationships.

We have well-established sales and marketing processes for achieving these goals, which are managed by our national sales division and a marketing department within most of our outsourced portal businesses.

Developing new sources of revenue

We focus our new government sales and marketing efforts on increasing the number of governments and government agencies that are receptive to a public/private model for delivering information and/or completing transactions over the Internet. We meet regularly with interested government officials to educate them on the public/private model and its potential advantages for their jurisdictions. Members of our management team are also regular speakers at conferences devoted to the application of Internet technologies to facilitate the relationship between governments and their citizens. In states where we believe interest is significant, we seek to develop supportive, educational relationships with professional and business organizations that may benefit from the government service improvements our service delivery can produce. We also focus our corporate marketing efforts on key government decision makers through the use of print media, advertising, white paper development, media relations and corporate communications. In addition, we continue to develop relationships with key government decision makers to expand our opportunities to manage eGovernment services in the Federal arena.

Once a government decides to implement a public/private model for managing Internet access to information resources and transactions, it typically starts a selection process that operates under special rules that apply to government purchasing. These rules typically require open bidding by possible service providers against a list of requirements established by the government under existing procedures or procedures specifically created for the Internet provider selection process. We respond to requests for bids with a proposal that outlines in detail our philosophy and plans for implementing our business model. Once our proposal is selected, we enter into negotiations for a contract.

Growing existing markets

In our existing state and local government relationships, our marketing efforts focus on:

·

expanding the number of government agencies that provide services or information on the government portal;

·

identifying new information and transactions that can be usefully and cost-effectively delivered over the Internet;

·

working with the governance authorities in our existing markets to ensure that online services are priced in a manner to encourage usage; and

·

increasing the number of potential users who do business with governments over the Internet.

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Although each government's unique political and economic environment drives different marketing and development priorities, we have found many of our core applications to be relevant across multiple jurisdictions. Each of our outsourced portal businesses has a director of marketing and additional marketing staff who meet regularly with government, business and consumer representatives to discuss potential new services. We also promote the use of our extensive library of unique revenue-generating eGovernment services to existing and new customers through speaking engagements and targeted advertising to organizations for professionals, including lawyers, bankers and insurance agents who have a need for regular interaction with government. We identify services that have been developed and implemented successfully for one government and replicate them in other jurisdictions.

Technology and Operations

Over the past 19 years, we have made substantial investments in the development of Internet-based applications and operations specifically designed to allow businesses and citizens to transact with and receive information from governments. The scope of our technological expertise includes network engineering as it applies to the interconnection of government systems to the Internet, Internet security, Web-to-legacy system integration, Web-to-mainframe integration, Web-to-mobile integration, database design, website administration, Web page development and payment processing. Within this scope, we have developed and implemented a comprehensive Internet portal framework for governments, and a broad array of stand-alone products and services using a combination of our own proprietary technologies and commercially available, licensed technologies. We believe that our technological expertise, coupled with our in-depth understanding of governmental processes and systems, has made us adept at rapidly creating tailored portal services that keep our partners on the forefront of eGovernment.

Each of our government partners has unique priorities and needs in the development of its eGovernment services. More than half of our employees work in the Internet services and application development and technology operations areas, and most are focused on a single government partner's application needs. Our employees develop an understanding of a specific government's application priorities, technical profiles and information technology personnel and management. At the same time, all of our development directors are trained by experienced technical staff from our other operations, and there is frequent communication and cooperation, which ensures that our government partners can make use of the most advanced eGovernment services we have developed throughout our organization.

Some of our portals and applications are physically hosted in each jurisdiction in which we operate on servers that we own or lease. The rest of our portals and applications are hosted at a central data facility operated by a third party, with backup at a similar facility in another location. We also provide links to sites that are maintained by government agencies or organizations that we do not manage. Our businesses provide uninterrupted online service 24 hours per day and seven days a week, and our operations maintain extensive backup, security and disaster recovery procedures.

History has proven that our systems and applications are scalable and can easily be replicated from one government entity to another. We focus on sustaining low-overhead operations, with all major investments driven by the objective of deploying the highest value-added technology and applications to each operation.

Finally, we have designed our government portals and applications to be compatible with virtually any existing system and to be rapidly deployable. To enable speed and efficiency of deployment, we license commercially available technology whenever possible and focus on the integration and customization of these off-the-shelf hardware and software components when necessary. While we expect that commercially licensed technology will continue to be available at reasonable costs, there can be no assurance that the licenses for such third-party technologies will not be terminated or that we will be able to license third-party technology and applications for future services. While we do not believe that one individual technology or application we license is material to our business, changes in or the loss of third party licenses could lead to a material increase in the costs of licensing or to our products becoming inoperable or their performance being materially reduced, with the result that we may need to incur additional development or procurement costs in an attempt to ensure continued performance of our services.

We regard our intellectual property as important to our success. We rely on a combination of nondisclosure and other contractual arrangements with governments, our employees, subcontractors and other third parties, copyrights and privacy and trade secret laws to protect and limit the distribution of the proprietary software applications, documentation and processes we have developed in connection with the eGovernment services we offer.

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Competition

We face intense competition in all sectors of our business. We believe that the principal factors upon which our businesses compete are:

·

our unique understanding of government needs;

·

the quality and fit of eGovernment services;

·

speed and responsiveness to the needs of businesses and citizens; and

·

cost-effectiveness.

We believe we compete favorably with respect to the above-listed factors. In most cases, the principal substitute for our services is a government-designed and managed service that integrates other vendors' technologies, products and services. Companies that have expertise in marketing and providing technical electronic services to government entities compete with us by further developing their services and increasing their focus on this segment of their business. Many of our potential competitors are national or international in scope and have greater resources than we do.

Additionally, in some geographic areas, we may face competition from smaller consulting firms with established reputations and political relationships with potential government partners. Examples of companies that may compete and/or currently compete with us are the following:

The use of some of our eGovernment services is seasonal, particularly the accessing of driver history records, resulting in lower revenues from this service in the fourth quarter of each calendar year, due to the lower number of business days in this quarter and a lower volume of transactions during the holiday period.

Employees

As of December 31, 2010, we had 596 full-time employees, of which 80 were working in corporate operations, 495 were in our outsourced portal businesses and 21 were in our software & services businesses. Our future success will depend, in part, on our ability to continue to attract, retain and motivate highly qualified technical and management personnel. From time to time, we also employ independent contractors to support our application development, marketing, sales and support and administrative organizations. Our employees are not covered by any collective bargaining agreement, and we have never experienced a work stoppage. We believe that our relations with our employees are good.

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ITEM 1A. RISK FACTORS

The risks and uncertainties described below are not the only ones facing our company. Additional risks and uncertainties not presently known to us or that we currently deem immaterial may also impair our business operations. If any of these risks actually occur, our business, financial condition and results of operations could be materially adversely affected. In that case, the value of our common stock could decline substantially.

A prolonged economic slowdown could harm our operations.

A prolonged economic downturn or recession could materially impact our operations to the extent it results in reduced demand for Web-based access to governmental services. In addition, it may hinder our efforts to obtain new business by distracting the attention of governments or impairing the ability of governments to hear or act upon our value proposition due to reduced personnel or turnover. These same factors may also jeopardize our renewal or rebid opportunities on existing contracts. If current market and economic conditions persist or deteriorate, we may experience adverse impacts on our business, results of operations, cash flows and financial condition.

We may be unable to sustain the usage levels of current services that provide a significant percentage of our revenues.

We obtain a high proportion of our revenues from a limited number of services. Transaction-based fees charged for access to motor vehicle driver history records accounted for approximately 41% of our portal revenues for the year ended December 31, 2010 and are expected to continue to account for a significant portion of our revenues in the near future. Regulatory changes or the development or increased use of alternative information sources, such as credit scoring, could materially reduce our revenues from this service. A reduction in revenues from currently popular services would harm our business, results of operations, cash flows and financial condition.

Our portal revenues could be harmed as a result of government budget deficits.

The majority of our portal revenues are derived from fees we charge to users for transactions conducted through our portals and share with our government partners. Budget-strapped governments may seek to reduce our transaction revenues from our self-funded business model or the profit margin we disclose to them, or may decide to operate the portals themselves. Approximately 11% of our portal revenues in 2010 were derived from time and materials-based fees for application development and approximately 5% of our portal revenues in 2010 were derived from fixed fees for portal management services, both of which are paid directly to us by governments. In the event of budget deficits, our government clients may be required to curtail discretionary spending on such projects and our portal revenues could be harmed.

The Company’s settlement of the SEC investigation and the SEC’s civil action against the Company’s Chief Financial Officer could have an adverse effect on the Company.

The Company has previously disclosed an investigation by the staff of the Division of Enforcement of the SEC regarding the reimbursement of expenses to Jeffery S. Fraser, the Company's former Chairman of the Board and Chief Executive Officer. On January 12, 2011, the Company and its Chairman of the Board and Chief Executive Officer, Harry Herington, reached a settlement with the SEC resolving this investigation, as described in Part I, Item 1A, Item 3 and Note 8 in the Notes to the Consolidated Financial Statements included in this Form 10-K. The settlements were approved by the U.S. District Court for the District of Kansas.

Although the Company agreed to the settlement without admitting or denying the allegations in the SEC complaint, there could be an adverse effect on the Company’s reputation and customer relationships arising from the settlement, which may, in turn, impair its ability to obtain new business or retain existing business on current or revised terms.

Stephen M. Kovzan, NIC’s Chief Financial Officer, informed the Company that he was unable to reach a settlement with the SEC on terms that he felt were acceptable. The SEC filed a civil complaint against Mr. Kovzan in the U.S. District Court of Kansas in January 2011 alleging violations of certain provisions of the federal securities laws detailed in the complaint relating to the reporting and disclosure of expenses by Mr. Fraser. Mr. Kovzan is represented by personal counsel and he has informed NIC that, based on advice of his counsel, he intends to defend himself against those charges because he believes they are without merit.

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If the SEC is successful in its civil complaint against Mr. Kovzan, the SEC may seek a permanent injunction and civil penalty, disgorgement and officer and director bar, and permanent suspension from appearing and practicing before the SEC against Mr. Kovzan. The Company could incur significant legal fees and other expenses in connection with the SEC civil complaint against Mr. Kovzan, including advancements of expenses, which may not be fully reimbursed under the Company’s directors’ and officers’ liability insurance. In addition, Mr. Kovzan may need to devote a significant amount of time to these matters in the future. While the Company believes it has designed its organizational structure to limit the effect of potential disruption in service by Mr. Kovzan, he is an important member of the Company’s executive management team, and any extended or permanent loss of his services could have an adverse effect on our business, results of operations, cash flows and financial condition.

A significant challenge to electronic commerce is the secure transmission of sensitive and/or personal information (“information”) over public networks. In addition to complying with requirements established for protecting information contained in federal and state laws, we are also required to comply with the Payment Card Industry’s Data Security Standards, or PCI DSS, because we provide online payment processing services. Since we provide the electronic transmission of information released from various government entities and we perform online payment processing services, we represent a target for criminal hackers.

Despite the various security measures we have in place to protect information from unauthorized disclosure, a compromise or breach may still occur. Hackers have become increasingly sophisticated, and therefore, cyber security is an ever-moving target. A party who is able to circumvent our security measures could misappropriate information, including, but not limited to user credit card information or identity theft information, or cause interruptions or direct damage to our government portals.

Any breach in our security resulting in the compromise of information could expose us to fines
imposed by the Payment Card Industry and jeopardize our ability to continue processing transactions with specific payment card brands. Also, should hackers compromise information, or create bugs or viruses in an attempt to sabotage the functionality of our applications and services, we may receive negative publicity, incur liability to or remediation costs for our portal users and our government partners or lose the confidence of the governments with whom we contract, any of which may cause the termination or modification of our government contracts.

Because a major portion of our current revenues is generated from a small number of users, the loss of any of these users may harm our business and financial condition.

A significant portion of our revenues is derived from data resellers' use of our portals to access motor vehicle driver history records for sale to the automobile insurance industry. For the year ended December 31, 2010, one of these data resellers, LexisNexis Risk Solutions (formerly ChoicePoint), accounted for approximately 28% of our portal revenues. It is possible that these users will develop alternative data sources or new business processes that would materially diminish their use of our portals. The loss of all or a substantial portion of business from any of these entities would harm our business, results of operations, cash flows and financial condition.

Because a major portion of our accounts receivable is generated from a small number of users, negative trends in their businesses could cause us significant credit loss and negatively impact our operating cash flows and liquidity.

LexisNexis Risk Solutions (formerly ChoicePoint) and other data resellers have a period of time, generally within 25 days of billing, to remit payment. As a result, we are subject to a significant concentration of credit risk that these users will not pay for their purchases. Our credit risk may increase due to liquidity or solvency issues experienced by these users, for example, as a result of the current economic slowdown. At December 31, 2010, LexisNexis Risk Solutions accounted for approximately 25% of our consolidated accounts receivable. In addition, our business is generally subject to the risk that our customers and counterparties will fail to meet their obligations when due, particularly given the current state of the economy. While we perform ongoing credit evaluations of our customers, we generally do not require collateral to secure accounts receivable. If we were unable to collect a major portion of our accounts receivable, we may suffer significant losses and our results of operations, cash flows, financial condition and liquidity may be adversely affected.

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The fees we collect for many of our services are subject to regulation that could limit growth of our revenues and profitability.

Under the terms of our self-funded outsourced government portal contracts, we remit a portion of the transaction fees we collect to state agencies. Generally, our contracts provide that the amount of any transaction fees we charge is set by governments to provide us with a reasonable return or profit. We have limited control over the level of transaction fees we are permitted to retain. Our business, results of operations, cash flows and financial condition may be harmed if the level of fees we are permitted to retain in the future is too low or if our costs rise without a commensurate increase in fees.

Increases in credit card association fees may result in the loss of customers or a reduction in our earnings.

From time to time, Visa, MasterCard, American Express and Discover increase the fees (interchange and assessment fees) that they charge processors such as us. We could attempt to pass these increases along to our government client customers, but this might result in the loss of those customers. If we elect not to pass along such increased fees to our government client customers in the future, we may have to absorb all or a portion of such increases thereby increasing our operating costs and reducing our earnings.

We may face damage to our professional reputation if our partners are not satisfied with our services or services provided by our third-party credit card and electronic check processors.

We depend to a large extent on our relationships with our government partners, our reputation for high quality professional services and commitment to preserving public trust to attract and retain customers. Through these relationships, we estimate that we processed over $12 billion of credit card and electronic check payments for our government partners in 2010. As a result, if one of our government partners is not satisfied with our services or services provided by our third-party credit card or electronic check processors, it may be more damaging in our business than in other businesses.

We depend on subcontractors or the third parties with whom we partner for certain projects. If these parties fail to satisfy their obligations to us or we are unable to maintain these relationships, our operating results and business prospects could be adversely affected.

Certain large and complex projects require that we utilize subcontractors or that our services and solutions integrate with the software, systems or infrastructure requirements of other vendors and service providers. Our ability to serve our clients and deliver and implement our solutions in a timely manner depends on the ability of these subcontractors, vendors and service providers to meet their project obligations in a timely manner, as well as on our effective oversight of their performance. There is a risk that we may have disputes with our subcontractors arising from, among other things, the quality and timeliness of work performed by the subcontractors or customer concerns about the subcontractors. Disputes with subcontractors could lead to legal disputes and litigation. Adverse judgments or settlements in legal disputes may result in significant monetary damages or injunctive relief against us. In addition, if any of our subcontractors fails to perform on a timely basis the agreed-upon services, our ability to fulfill our obligations as a prime contractor may be jeopardized. Subcontractor performance deficiencies could result in the termination of our contract for default. A termination for default could expose us to liability and have an adverse effect on our business prospects, results of operations, cash flows and financial condition and our ability to compete for future contracts and orders.

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We may become subject to liability under rules and standards for processing electronic direct debit payments from bank accounts and credit card payments.

Our electronic check processing for online payments made by direct debit to a bank account is governed by rules and standards promulgated by the National Automated Clearing House Association, or NACHA, an industry trade association of banking institutions and regional automated clearing house associations. Under those rules, we may become potentially liable for failing to handle transactions in accordance with those rules, or for failing to return funds within the prescribed time frame to the bank account of the person or entity disputing our authorization to debit those funds, before the dispute regarding our authorization is resolved. Our agreements with governmental agencies at the state, federal, and local levels transfer this obligation for rapid funds return during dispute resolution to the government agencies affected, but in the event that such return does not happen, we may be potentially liable notwithstanding the government’s failure, and we may not be able to obtain reimbursement from the government involved or from the individual user or entity that initiated the debit without authorization. If this were to happen, our business, results of operations, cash flows and financial condition may be adversely affected. Our credit card and electronic check processing is also subject to the applicable rules of the particular card association or clearinghouse and applicable law. If our interpretations, or those of our government partners, of any laws, rules, regulations or standards are determined to be incorrect, we could be exposed to significant financial liability, substantial fines and penalties, cease and desist orders, and other sanctions that could restrict or eliminate our ability to provide certain of our services in one or more states or accept certain types of transactions in one or more states, or could force us to make costly changes to our business practices. Even if we are not forced to change our business practices, the costs of compliance and obtaining necessary licenses and regulatory approvals, could be substantial.

If we cannot accurately predict the demand for our new National Motor Carrier Pre-Employment Screening Program service for the Department of Transportation, Federal Motor Carrier Safety Administration, our business could be harmed.

Our new National Motor Carrier Pre-Employment Screening Program, or NMCPSP, service for the Department of Transportation, Federal Motor Carrier Safety Administration, or FMCSA, commenced in the second quarter of 2010. The NMCPSP is a new service offering for both the FMCSA and us, with no annual historical volume data on which to base our revenue estimates. Furthermore, although the number of prospective motor carrier employers is very large, the NMCPSP is not a mandatory service for prospective motor carrier employers. Because the system will be developed and maintained using a self-funded, transaction-based business model, the failure to generate a sufficiently large customer base and transaction volumes could harm our expected growth and revenues. This failure could occur because potential customers may be unaware of the service or uncertain about the relative merits of the service. Conversely, if demand for the service increases rapidly, our staffing levels, operational procedures and controls may be insufficient to manage such rapid growth and our infrastructure may not be able to support the high demand or perform reliably. If we cannot manage such demand, the use of this service may be reduced and our reputation may be harmed.

We may become liable for violations of the Driver Privacy Protection Act as adopted federally or in each state.

We act as an outsourced manager on behalf of states, for electronic access to records pertaining to motor vehicles and motor vehicle operators (driver history records) by users and certain permitted resellers. These records are the largest group of records for which we process electronic access for any state agency, and are processed in each of our portal states. These records contain “personal information” and “sensitive personal information” as defined by the federal Driver Privacy Protection Act, and state versions of that Act adopted in every state (collectively, the “DPPA”). The DPPA regulates categories and circumstances under which “personal information” and “sensitive personal information” may be disclosed to requestors. Each state has procedures for complying with the DPPA, and such procedures may vary from state to state. We closely follow the state’s existing compliance procedures for general access, with our electronic access. If we fail to follow such procedures, or we grant access to users not in compliance with such procedures, or if such procedures are deemed inadequate in some way, our business, results of operations, cash flows and financial condition may be adversely affected. The DPPA permits statutory damages to be awarded to the subjects of such records, even without proof of actual damage, for certain infringements or violations of the DPPA. We may be potentially liable for such damages in such instances, and we may have no recourse against the state, or the state may not be jointly and severally liable with us.

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We may become liable for violation of the Fair Credit Reporting Act as adopted federally.

Our new NMCPSP service for the FMCSA requires that NMCPSP record data be disclosed in compliance with the Fair Credit Reporting Act (“FCRA”). If we fail to follow such procedures, or we grant access to users not in compliance with such procedures, or if such procedures are deemed inadequate in some way, or if other services we offer are deemed subject to the FCRA, we may become subject to monetary fines, penalties or damages, and our business, results of operations, cash flows and financial condition may be adversely affected. The FCRA permits statutory damages to be awarded to the subjects of such records, even without proof of actual damage, for certain infringements or violations of the FCRA. In addition, any failure to comply with the FCRA may result in reputational damage.

We may become liable for disclosing NMCPSP record data improperly.

A Federal law known as the Safe, Accountable, Efficient Transportation Equity Act: A Legacy for Users (“SAFETEA-LU”) limits access to NMCPSP record data to commercial driving operator applicants, their prospective employers and the employers’ agents, and can only be used in screening applicants for employment. Because the service is only useful if data access is quick and easy, we employ sophisticated systems of online agreements and validation information gathering, plus third party verification systems, to verify the identity and bona fides of any requestor. These systems may be incomplete or contain errors or omissions, or their operation may be flawed, resulting in improper disclosure or disclosure for an improper purpose or to improper persons. If we fail to follow appropriate procedures, or we grant access to users not in compliance with such procedures, or if such procedures are deemed inadequate in some way, we may become subject to monetary fines, penalties or damages, and our business, results of operations, cash flows and financial condition may be adversely affected. Furthermore, the magnitude of the potential number of transactions accessed through our NMCPSP service may result in monetary damages that are correspondingly large. In addition, any failure to comply with SAFETEA-LU may result in reputational damage.

If we fail to coordinate or expand our operational procedures and controls, we may not effectively manage our growth.

Our growth rate may increase rapidly in response to the acceptance of our services under new or existing government contracts. If we cannot manage our growth effectively, we may not be able to coordinate the activities of our technical, accounting and marketing staffs, and our business could be harmed. We intend to plan for the acceptance of new bids by a number of governmental entities so that we may be ready to begin operations as soon as possible after acceptance of a bid. Additionally, we plan to continue our expansion of eGovernment services into new government markets. As part of this growth plan, we must implement new operational procedures and controls to expand, train and manage our employees and to coordinate the operations of our various subsidiaries. If we cannot manage the growth of our government portals, staff, software installation and maintenance teams, offices and operations, our business may be harmed.

We may be unable to hire, integrate or retain qualified personnel.

The growth in our business has resulted in an increase in the responsibilities for both existing and new management personnel. Some of our personnel are presently serving in more than one managerial capacity. Furthermore, compensation paid to executive and management personnel may not reflect market rates that could be obtained elsewhere. The loss of any of our executives or key employees could harm our business. In addition, we currently expect that we will need to hire additional personnel in all areas throughout 2011, including personnel for new operations in jurisdictions in which we may obtain contracts. We may not be able to retain our current key employees or attract, integrate or retain other qualified employees in the future. If we do not succeed in attracting new personnel or integrating, retaining and motivating our current personnel, our business could be harmed. In addition, new employees generally require substantial training in the presentation, policies and positioning of our government portals and other services. This training will require substantial resources and management attention.

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If our competitors are more successful in attracting and retaining customers and users, then our revenues and profits could decline.

The principal substitute for our services is a government-designed and managed service that integrates other vendors' technologies, products and services. Companies that have expertise in marketing and providing technical electronic services to government entities compete with us by further developing their services and increasing their focus on this piece of their business. Many of our potential competitors are national or international in scope and have greater resources than we do. These resources could enable our potential competitors to initiate severe price cuts or take other measures in an effort to gain market share. Additionally, in some geographic areas, we may face competition from smaller consulting firms with established reputations and political relationships with potential government partners. If we do not compete effectively or if we experience any pricing pressures, reduced profit margins or loss of market share resulting from increased competition, our business, results of operations, cash flows and financial condition may be adversely affected.

Because we have portal outsourcing contracts with a limited number of governments, the termination of certain of these contracts may harm our business.

Currently, we have 23 portals through which we provide portal outsourcing services to states, and in addition have been awarded new portal contracts in the states of New Jersey and Mississippi, which have not yet fully deployed or become financially viable. These contracts typically have multi-year terms with provisions for renewals for various periods at the option of the government. However, a government may terminate its contract prior to the expiration date upon specific cause events that are not cured within a specified period and, in certain circumstances, upon passing legislation.

Additionally, eleven contracts under which we provide portal management and application development services can be terminated without cause on a specified period of notice. Collectively, revenues generated from contracts that can be terminated without cause represented 58% of our portal revenues for the year ended December 31, 2010. In the event that any of these contracts would be terminated without cause, the terms of the respective contract may require the government to pay a fee to us in order to continue to use our software in its portal. In addition, the loss of one or more of our larger state portal partners, such as Alabama, Arkansas, Colorado, Indiana, Kentucky, Oklahoma, Tennessee, Texas, Utah or Virginia, if not replaced, could significantly reduce our revenues. If these revenue shortfalls were to occur, our business, results of operations, cash flows and financial condition would be harmed. We cannot be certain if, when or to what extent governments might fail to renew or terminate any or all of their contracts with us.

The growth in our revenues may be limited by the number of governments and government agencies that choose to provide eGovernment services and to adopt our business model and by the finite number of governments with which we may contract for our eGovernment services.

Our revenues are generated principally from contracts with state governments and government agencies within a state to provide eGovernment services on behalf of those government entities to complete transactions and distribute public information electronically. The growth in our revenues largely depends on government entities adopting our public/private model. We cannot assure that government entities will choose to provide eGovernment services at all, or that they will not provide such services themselves without private assistance or adopting our model. Under our self-funded business model, we initially generate a high proportion of our revenues from a limited number of transaction-based services we provide on behalf of government agencies. The failure to secure contracts with certain government agencies, particularly those agencies that control motor vehicle driver history records, could result in revenue levels insufficient to support a portal’s operations on a self-sustained, profitable basis. In addition, as there is a finite number of states remaining with which we can contract for our services, future increases in our revenues may depend in part on our ability to expand our business model to include multi-state cooperative organizations, local governments and federal agencies and to broaden our service offerings to diversify our revenue streams across our lines of business. We cannot assure that we will succeed in expanding into new markets, broadening our service offerings, or that our services will be adaptable to those new markets.

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To be successful, we must develop and market comprehensive, efficient, cost-effective and secure electronic access to public information and new services.

Our success depends in part upon our ability to attract a greater number of Internet users to access public information electronically by delivering a comprehensive composite of public information and an efficient, cost effective and secure method of electronic access and transactions. Moreover, in order to increase revenues in the future, we must continue to develop services that businesses and citizens will find valuable, and there is no guarantee that we will be able to do so. If we are unable to develop services that allow us to attract, retain and expand our current user base, our revenues and future results of operations may be harmed. We cannot assure that the services we offer will appeal to a sufficient number of Internet users to generate continued revenue growth. Our ability to attract Internet users to our government portals depends on several factors, including:

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the comprehensiveness of public records available through our government portals;

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the perceived efficiency and cost-effectiveness of accessing public records electronically;

·

the effectiveness of security measures;

·

the increased usage and continued reliability of the Internet; and

·

the user acceptance of our online applications and services, including payment methods and processes.

Because we have certain portal outsourcing contracts that contain performance bond requirements and/or indemnification provisions against claims arising from our performance, we may suffer monetary damages if we fail to meet our contractual obligations. In addition, any failure to meet such obligations, whether or not a performance bond is in place, may result in reputational damage.

We are bound by performance bond commitments on certain portal outsourcing contracts. Performance deficiencies by us or our subcontractors could result in a default of a performance bond, which could expose us to liability and have an adverse effect on our business prospects, financial condition, and on our ability to compete for future portal outsourcing contracts. Further, under certain of our portal outsourcing contracts, we are required to fully indemnify our government clients against claims arising from our performance or the performance of our subcontractors. If we fail to meet our contractual obligations or our performance or our subcontractors' performance gives rise to claims, we could be subject to legal liability, monetary damages and loss of customer relationships.

We may be unable to obtain future contracts through the government procurement process.

A high percentage of our current revenues is derived from contracts with governments and government agencies that operate under special rules that apply to government purchasing. Where this process applies, there are special rules that typically require open bidding by possible service providers like us against a list of requirements established by governments under existing or specially-created procedures. To respond successfully to these requests for proposals, commonly known as RFPs, we must estimate accurately our cost structure for servicing a proposed contract, the time required to establish operations for the proposed client and the likely terms of any other proposals submitted. We also must assemble and submit a large volume of information within the strict time schedule mandated by an RFP. Whether or not we are able to respond successfully to RFPs in the future will significantly impact our business. We cannot guarantee that we will win any bids in the future through the RFP process, or that any winning bids will ultimately result in contracts. Our business, results of operations, cash flows and financial condition would be harmed if we fail to obtain profitable future contracts through the RFP process.

We may lose the right to the content distributed through our outsourced portals, which is provided to us entirely by government entities.

We do not own or create the content distributed through our outsourced portals. We depend on the governments with which we contract to supply information and data feeds to us on a timely basis to allow businesses and citizens to complete transactions and obtain government information. We cannot assure that these data sources will continue to be available in the future. Government entities could terminate their contracts to provide data. Changes in regulations could mean that governments no longer collect some types of data or that the data is protected by more stringent privacy rules preventing uses now made of it. Moreover, our data sources are not always subject to exclusive agreements, so that data included in our services also may be included in those of our potential competitors. In addition, we are dependent upon the accuracy and reliability of government computer systems and data collection for the content of our portals. The loss or the unavailability of our data sources in the future, or the loss of our exclusive right to distribute some of the data sources, could harm our business, results of operations, cash flows and financial condition.

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Our business with various government entities sometimes requires specific government legislation to be passed for us to initiate and maintain our government contracts.

Because a central part of our business includes the execution of contracts with governments under which we remit a portion of user fees charged to businesses and citizens to state agencies, it is sometimes necessary for governments to draft and adopt specific legislation before the government can circulate an RFP to which we can respond. Furthermore, the maintenance of our government contracts requires the continued acceptance of our approach, including any enabling legislation and any implementing regulations. In the past, various entities that use the portals we operate to obtain government information have challenged the authority of governments to electronically provide these services exclusively through portals like those we operate. A successful challenge in the future could result in a proliferation of alternative ways to obtain these services, which would harm our business, results of operations, cash flows and financial condition. The repeal or modification of any enabling legislation would also harm our business, results of operations, cash flows and financial condition.

Because a large portion of our business relies on a contractual bidding process whose parameters are established by governments, the length of our sales cycles is uncertain and can lead to shortfalls in revenues.

Our dependence on a bidding process to initiate many new projects, the parameters of which are established by governments, results in uncertainty in our sales cycles because the duration and the procedures for each bidding process vary significantly according to each government entity's policies and procedures. The time between the date of initial contact with a government for a bid and the award of the bid may range from as little as 180 days to up to several years. The bidding process is subject to factors over which we have little or no control, including:

·

political acceptance of the concept of government agencies contracting with third parties to distribute public information, which has been offered traditionally only by the government agencies and often without charge;

·

the internal review process by the government agencies for bid acceptance;

·

the need to reach a political accommodation among various interest groups;

·

changes to the bidding procedure by the government agencies;

·

changes to state legislation authorizing government's contracting with third parties to distribute public information;

·

changes in government administrations;

·

the budgetary restrictions of government entities;

·

the competition generated by the bidding process;

·

the possibility of cancellation or delay by the government entities; and

·

government's manner of drafting bid documents, which may partially, or not at all, utilize our method of providing eGovernment services.

We are dependent on the bidding process for a significant part of our business. Therefore, any material delay in the bidding process, changes to the bidding practices and policies, the failure to receive the award of the bid or the failure to execute a contract may disrupt our financial results for a particular period and harm our financial condition.

20

We may need more working capital to fund operations and expand our business.

We believe that our current financial resources and cash generated from operations will be sufficient to meet our present working capital and capital expenditure requirements for at least the next twelve months. However, we may need to raise additional capital before this period ends to further:

·

fund operations, if unforeseen costs or revenue shortfalls arise;

·

support our expansion into other states and government agencies beyond what is contemplated in 2011 if unforeseen opportunities arise;

·

expand our product and service offerings beyond what is contemplated in 2011 if unforeseen opportunities arise;

·

respond to unforeseen competitive pressures; and

·

acquire technologies beyond what is contemplated.

Our future liquidity and capital requirements will depend upon numerous factors, including the success of our existing and new service offerings and potentially competing technological and market developments. However, any projections of future cash flows are subject to substantial uncertainty. If current cash, lines of credit and cash generated from operations are insufficient to satisfy our liquidity requirements, we may seek to sell additional equity securities, issue debt securities or draw on the unused portion of our line of credit. The sale of additional equity securities could result in dilution to the Company's stockholders. From time to time, we expect to evaluate the acquisition of or investment in businesses and technologies that complement our various eGovernment businesses. Acquisitions or investments might impact the Company's liquidity requirements or cause the Company to sell additional equity securities or issue debt securities. In recent years, credit and capital markets have experienced unusual volatility and disruption. There can be no assurance that financing will be available in amounts or on terms acceptable to the Company, if at all. If adequate funds were not available on acceptable terms, our ability to develop or enhance our applications and services, take advantage of future opportunities or respond to competitive pressures would be significantly limited. This limitation could harm our business, results of operations, cash flows and financial condition.

In the event that we need debt financing in the future, volatility in the credit markets could affect our ability to obtain debt financing on reasonable terms.

Although we do not currently need debt financing, in the event we were to require debt financing in the future, volatility and liquidity disruptions in the credit markets could materially impact our ability to obtain debt financing on reasonable terms. The inability to access debt financing on reasonable terms could materially impact our ability to make acquisitions or materially expand our business in the future.

The seasonality of use for some of our eGovernment services may harm our fourth quarter results of each calendar year.

The use of some of our eGovernment services is seasonal, particularly the accessing of driver history records, resulting in lower revenues from this service under existing portal contracts in the fourth quarter of each calendar year, due to the smaller number of business days in this quarter and a lower volume of transactions during the holiday period.

21

Our quarterly results of operations may be volatile and difficult to predict. If our quarterly results of operations fail to meet the expectations of public market analysts or investors, the market price of our common stock may decrease significantly.

Our future revenues and results of operations may vary significantly from quarter to quarter due to a number of factors, many of which are outside of our control, and any of which may harm our business. These factors include:

·

the commencement, completion or termination of contracts during any particular quarter;

·

the introduction of new eGovernment services by us or our competitors;

·

technical difficulties or system downtime affecting the Internet generally or the operation of our eGovernment services;

·

the amount and timing of operating costs and capital expenditures relating to the expansion of our business operations and infrastructure;

·

the result of negative cash flows due to capital investments; and

·

the incurrence of significant charges related to acquisitions.

Due to the factors noted above, our revenues in a particular quarter may be lower than we anticipate and if we are unable to reduce spending in that quarter, our results of operations for that quarter may be harmed. One should not rely on quarter-to-quarter comparisons of our results of operations as an indication of future performance. It is possible that in some future periods our results of operations may be below the expectations of public market analysts and investors. If this occurs, the price of our common stock may decline.

As part of our business strategy, we have made and may continue to make acquisitions or enter into strategic alliances that we believe will complement our existing businesses, increase traffic to our government clients' sites, enhance our services, broaden our software and applications offerings or technological capabilities or increase our profitability. Future acquisitions or joint ventures could present numerous risks and uncertainties, including:

·

difficulties in the assimilation of operations, personnel, technologies and information systems of the acquired companies;

·

the inability to successfully market, distribute, deploy and manage new products and services that we have limited or no experience in managing;

·

the diversion of management's attention from our core business;

·

the risk that an acquired business will not perform as expected or will have profit margins significantly lower than ours;

·

risks associated with entering markets in which we have limited or no experience;

adverse effects on existing business relationships with existing suppliers and customers;

·

potentially dilutive issuances of equity securities, which may be freely tradable in the public market;

·

erosion of our brand equity in the eGovernment or financial markets;

·

impairment, restructuring and other charges related to goodwill and other long-lived intangible assets; and

·

the incurrence of debt and related interest or other expenses.

We cannot be sure that any acquisitions we may announce will ultimately close. Moreover, even after we close such transactions, we cannot assure that we will be able to successfully integrate the new businesses or any other businesses, products or technologies we may acquire in the future.

22

Our intellectual property rights are valuable and any inability to protect them could harm our company.

We regard our intellectual property as important to our success. We rely on a combination of nondisclosure and other contractual arrangements with governments, our employees, subcontractors and other third parties, copyrights and privacy and trade secret laws to protect and limit the distribution of the proprietary applications, documentation and processes we have developed in connection with the eGovernment services we offer. Despite our precautions, third parties may succeed in misappropriating our intellectual property or independently developing similar intellectual property. If we fail to adequately protect our intellectual property rights and proprietary information or if we become involved in litigation relating to our intellectual property rights and proprietary technology, our business could be harmed. Any actions we take may not be adequate to protect our proprietary rights, and other companies may develop technologies that are similar or superior to our proprietary technology.

We may be subject to intellectual property infringement claims, which are costly to defend and could limit our ability to use certain technologies in the future.

We may become subject to claims alleging infringement of third-party intellectual property rights. Our portal contracts require us to indemnify our government partners for infringing software we build or use. Any claims could subject us to costly litigation, and may require us to pay damages and develop non-infringing intellectual property or acquire licenses to the intellectual property that is the subject of the alleged infringement. Licenses for such intellectual property may not be available on acceptable terms or at all. Litigation regarding intellectual property rights is common in the Internet and software industries. We expect third-party infringement claims involving Internet technologies and software products and services to increase. If an infringement claim is filed against us, we may be prevented from using certain technologies and may incur significant costs resolving the claim. We cannot assure that our applications and services do not infringe on the intellectual property rights of third parties. In addition, we have agreed, and expect that we may agree in the future, to indemnify certain of our customers against claims that our services infringe upon the intellectual property rights of others. We could incur substantial costs in defending ourselves and our customers against infringement claims. In the event of a claim of infringement, we and our customers may be required to obtain one or more licenses from third parties. We cannot assure that we or our customers could obtain necessary licenses from third parties at a reasonable cost or at all.

We generally grant our customers fully paid licenses to use the software and applications we develop for use in their portals. If customers elect to terminate our contracts and manage portal operations internally, our revenues and profits could decline.

After termination or expiration of our contracts, it is possible that governments and their successors and affiliates may operate the portals themselves using their right of use license rights to the software programs and other applications we have developed for them in the operation of their portals (excluding software applications that we provide on a software-as-a-service basis). This could adversely affect our revenues and profits. Additionally, they may inadvertently allow our intellectual property or other information to fall into the hands of third parties, including our competitors.

We depend on technology licensed to us by third parties, and the loss of this technology could delay implementation of our services or force us to pay higher license fees.

We license numerous third-party technologies and applications that we incorporate into our existing service offerings, on which, in the aggregate, we are substantially dependent. There can be no assurance that the licenses for such third-party technologies will not be terminated or that we will be able to license third-party technology and applications for future services. While we do not believe that one individual technology or application we license is material to our business, changes in or the loss of third party licenses could lead to a material increase in the costs of licensing or to our products becoming inoperable or their performance being materially reduced, with the result that we may need to incur additional development or procurement costs in an attempt to ensure continued performance of our services, and either the cost of such undertakings or the failure to successfully complete such undertakings could have a material adverse effect on our business, results of operations, cash flows and financial condition.

23

If the Internet infrastructure fails to be further developed or be adequately maintained, our business would be harmed because users may not be able to access our government portals.

The Internet has experienced, and is expected to continue to experience, significant growth in the number of users and amount of traffic. If the Web continues to experience increased numbers of users, frequency of use or increased bandwidth requirements, the Internet infrastructure may not be able to support these increased demands or perform reliably. The Internet has experienced a variety of outages and other delays as a result of damage to portions of its infrastructure, and could face such outages and delays in the future. These outages and delays could reduce the level of Internet usage and traffic on our government portals. Such outages and delays would also hinder our customers' ability to complete eGovernment transactions. In addition, the Internet could lose its viability due to delays in the development or adoption of new standards and protocols to handle increased levels of activity or due to increased governmental regulation. If the Internet infrastructure is not adequately further developed or maintained, use of our government portals and our government-to-citizen and government-to-business services may be reduced.

Our success depends on the increase in Internet usage generally and in particular as a means to access public information and perform transactions, including payment processing, electronically. This in part requires the further development and maintenance of the Internet infrastructure. If this infrastructure fails to be further developed or be adequately maintained, our business would be harmed because users may not be able to access our government portals. Among other things, this further development and maintenance will require a reliable network backbone with the necessary speed, data capacity, security and timely development of complementary products for providing reliable Internet access and services.

We are subject to independent audits by our government customers. Deficiencies in our performance under a government contract could result in contract termination, reputational damage or financial penalties.

Each government entity with which we contract for outsourced portal services has the authority to require an independent audit of our performance and financial management of contracted operations in each respective state. The scope of audits could include inspections of income statements, balance sheets, fee structures, collections practices, service levels and our compliance with contract provisions and applicable laws, regulations and standards. We cannot assure that a future audit will not find any material performance deficiencies that would result in an adjustment to our revenues and result in financial penalties. Moreover, the consequent negative publicity could harm our reputation among other governments with which we would like to contract. All of these factors could harm our business, results of operations, cash flows and financial condition.

We may be unable to integrate new technologies and industry standards effectively.

Our future success will depend on our ability to enhance and improve the responsiveness, functionality and features of our services in accordance with industry standards and to address the increasingly sophisticated technological needs of our customers on a cost-effective and timely basis. Our ability to remain competitive will depend, in part, on our ability to:

·

enhance and improve the responsiveness, functionality and other features of the government portals we offer;

·

continue to develop our technical expertise;

·

develop and introduce new services, applications and technology to meet changing customer needs and preferences; and

·

influence and respond to emerging industry standards and other technological changes in a timely and cost-effective manner.

We cannot assure that we will be successful in responding to the above technological and industry challenges in a timely and cost-effective manner. If we are unable to integrate new technologies and industry standards effectively, our business could be harmed.

24

We may be held liable for content that we obtain from government agencies.

Because we aggregate and distribute sometimes private and sensitive public information over the Internet, we may face potential liability for defamation, libel, negligence, invasion of privacy, copyright or trademark infringement, and other claims based on the nature and content of the material that is published on our outsourced government portals. Most of the agreements through which we obtain consent to disseminate this information do not contain indemnity provisions in our favor. These types of claims have been brought, sometimes successfully, against online services and websites in the past. We cannot assure that our general liability or errors and omissions insurance will be adequate to indemnify us for all liability that may be imposed. Any liability that is not covered by our insurance or is in excess of our insurance coverage could severely harm our business operations and financial condition.

Our systems may fail or limit user traffic.

Some our communications hardware and computer hardware operations for delivering our eGovernment services are located individually in each state or city where we provide those services. We cannot assure that during the occurrence of fire, floods, earthquakes, power loss, telecommunications failures, break-ins and similar events that the modem banks and direct dial-up connections we have to serve as back-up systems will not prevent damage to our systems or cause interruptions to our services. Computer viruses, electronic break-ins or other similar disruptive problems could cause damage to our systems or cause interruptions to our services, which could cause users to stop visiting our government portals and could cause our partners to terminate agreements with us. If any of these circumstances occurred, our business could be harmed. Our insurance policies may not adequately compensate us for any losses that may occur due to any failures of or interruptions in our systems.

Our government portals must accommodate a high volume of traffic and deliver frequently updated information. We also must interface with government systems to deliver our services. These government portals may experience interruptions due to any failure or delay by government agencies in the transmission or receipt of this information. Due to holidays and technical problems with state computer systems, our websites have experienced slower response times or decreased traffic in the past and may experience the same incidents in the future. In addition, our users depend on Internet service providers, online service providers and other website operators for access to our government portals and other online government-to-citizen and government-to-business services. Many of these providers and operators have experienced significant outages in the past due to system failures unrelated to our systems, holidays and heavy user traffic, and could experience the same outages, delays and other difficulties in the future. Any of these system failures could harm our business, results of operations, cash flows and financial condition.

Compliance with changing regulation of corporate governance and public disclosure may result in additional expenses.

Changing laws, regulations and standards relating to corporate governance and public disclosure, including the Sarbanes-Oxley Act of 2002, the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, new SEC regulations and NASDAQ Global Select Market rules, are creating uncertainty for companies such as ours. These new or changed laws, regulations and standards are subject to varying interpretations in many cases due to their lack of specificity, and as a result, their application in practice may evolve over time as new guidance is provided by regulatory and governing bodies, which could result in continuing uncertainty regarding compliance matters and higher costs necessitated by ongoing revisions to disclosure and governance practices. We are committed to maintaining adequate and appropriate standards of corporate governance and public disclosure. As a result, our efforts to comply with evolving laws, regulations and standards have resulted in, and are likely to continue to result in, increased general and administrative expenses and a diversion of management time and attention from revenue-generating activities to compliance activities. In particular, our efforts to comply with Section 404 of the Sarbanes-Oxley Act of 2002 and the related regulations regarding our required assessment of our internal control over financial reporting has required the commitment of significant financial and managerial resources. In addition, the Company has agreed in its settlement with the SEC to retain an independent consultant to review and advise on any need for improvement in its policies, procedures, controls and training related to payment and classification of employee expenses, corporate credit card use, handling of whistleblower complaints and disclosure of perquisites and related party transactions. Making any such recommended improvements may further increase general & administrative expenses and require increased utilization of management time and attention. Further, as a result of increasing regulation, our board members and executive officers could face an increased risk of personal liability in connection with the performance of their duties. As a result, we may have difficulty attracting and retaining qualified board members and executive officers, which could harm our business. If our efforts to comply with new or changed laws, regulations and standards differ from the activities intended by regulatory or governing bodies due to ambiguities related to practice, our reputation may be harmed.

25

ITEM 1B. UNRESOLVED STAFF COMMENTS

None.

ITEM 2. PROPERTIES

Our principal administrative office occupies a total of approximately 24,000 square feet of leased space at 25501 West Valley Parkway, Suite 300, Olathe, Kansas 66061. All of our subsidiaries also lease their facilities. We do not own any real property and do not currently anticipate acquiring real property or buildings in the foreseeable future.

ITEM 3. LEGAL PROCEEDINGS

On January 12, 2011, the Company and its Chairman of the Board and Chief Executive Officer, Harry Herington, reached a settlement with the SEC resolving the previously disclosed SEC investigation relating to the reimbursement and disclosure of expenses to Jeffery S. Fraser, the Company’s former Chairman of the Board and Chief Executive Officer. NIC and Mr. Herington agreed to the settlement without admitting or denying the allegations in the SEC complaint. The settlements were approved by the U.S. District Court for the District of Kansas.

Under the terms of the settlement, NIC paid a civil monetary penalty of $500,000 and Mr. Herington personally paid a civil monetary penalty of $200,000. The Company and Mr. Herington consented to a permanent injunction against future violations of certain provisions of the federal securities laws and SEC rules which are set forth in exhibits to the Current Report on Form 8-K filed by the Company on January 12, 2011 describing the settlement. The Company also agreed to retain an independent consultant to review and advise on any need for improvement in NIC's policies, procedures, controls and training related to payment of expenses, handling of whistleblower complaints, and disclosure of perquisites and related party transactions.

The staff of the SEC informed counsel for NIC's General Counsel and Chief Operating Officer, William F. Bradley, Jr., in January 2011 that as of that time they did not plan to recommend that the Commission commence an enforcement proceeding against him in connection with this matter.

Stephen M. Kovzan, NIC's Chief Financial Officer, informed the Company that he was unable to reach a settlement with the SEC on terms that he felt were acceptable. The SEC filed a civil complaint against him in the U.S. District Court for the District of Kansas alleging violations of certain provisions of the federal securities laws detailed in that complaint relating to the reporting and disclosure of expenses by Mr. Fraser. Mr. Kovzan is represented by personal counsel and he has informed NIC that, based on advice of his counsel, he intends to defend himself against those charges because he believes they are without merit.

As of March 11, 2011, the parties to the previously disclosed derivative lawsuit (Gene Sidore, derivatively on behalf of NIC Inc. v. William F. Bradley, Jr., John L. Bunce, Jr., Art N. Burtscher, Daniel J. Evans, Jeffery S. Fraser, Ross C. Hartley, Harry H. Herington, Alexander C. Kemper, Stephen M. Kovzan, William M. Lyons, Pete Wilson, and NIC Inc. (as nominal defendant), case No. 2:10-cv-02466 (U.S. District Court for the District of Kansas)) agreed in principle to a settlement. The settlement in principle is subject to confirmatory discovery and court approval. The complaint in the derivative lawsuit alleged that the individual defendants breached certain fiduciary duties to the Company in connection with the Company's handling of certain business expenses claimed by former Chief Executive Officer Jeffery Fraser and the internal and SEC investigations of such expenses.

26

The individual defendants previously filed motions to dismiss, but prior to the time plaintiff’s responses were due, plaintiff initiated settlement discussions that have led to the settlement agreement being reached, subject to confirmatory discovery and court approval. Under the settlement, the Company would (i) implement or maintain certain agreed governance procedures relating to, among other things, enhanced Audit Committee responsibilities, Director nomination procedures, Director stock ownership guidelines, executive compensation and expense review and oversight, and the process for certain public disclosures, and (ii) pay plaintiff $5,000 as a case contribution award, and plaintiff’s counsel $495,000 in attorneys’ fees and costs. The Company expects both amounts to be reimbursed by the Company’s directors' and officers' liability insurance carrier. The Company also agreed not to oppose any efforts by plaintiff and his counsel to recover for the benefit of the stockholders the sums paid to the SEC in connection with the recently settled enforcement action,
SEC v. NIC Inc.
, et al., No. 2:11-cv-02016 (D. Kan.). In exchange, plaintiff and the Company will generally release all individual defendants from any and all claims made against them, or that could have been made against them, in the derivative lawsuit. In order to obtain additional perspective on whether the proposed settlement was in the best interest of the Company and its stockholders, the Board of Directors appointed a Special Settlement Committee (the “Settlement Committee”) consisting of director William M. Lyons. The Settlement Committee hired independent counsel to advise it. Following review of the relevant information and documents from the SEC investigation and the derivative lawsuit, the Settlement Committee recommended that the Board of Directors approve the proposed settlement with minor modifications that were accepted by plaintiff, and subject to the settlement with Mr. Fraser described below being achieved within prescribed parameters which will also be accomplished upon receipt of court approval.

In conjunction with the settlement negotiations in the derivative lawsuit, the Company and the derivative plaintiff Mr. Sidore reached a comprehensive settlement in principle with its former CEO and Chairman, Jeffery S. Fraser, for expenses paid by the Company to Mr. Fraser from 1999 through 2003, that were under review by the Audit Committee as previously disclosed. Mr. Fraser asserted that the statute of limitations barred claims by or on behalf of the Company for recovery of any amounts for the period July 1999 to December 2003, and further asserted that the great majority of the expenses under review were legitimate business expenses. The parties, including derivative plaintiff Mr. Sidore, agreed to resolve the matter through payment from Mr. Fraser to the Company in the amount of $225,000, as well as a comprehensive mutual release of claims as between the Company and Mr. Fraser, including a release by Mr. Fraser of any further claims for indemnification, under the Company's by-laws or otherwise, for future matters arising out of or related to the facts alleged in the derivative lawsuit or recently settled SEC matter. If the settlement with Mr. Fraser, which has been incorporated into the settlement of the derivative lawsuit, receives court approval, the Audit Committee review of expenses paid by the Company to Mr. Fraser from 1999 through 2003 will be concluded.

Notice of the settlement will be sent or publicized to all stockholders, with an opportunity to object, prior to the court’s consideration of approval of the settlement.

On February 18, 2011, the Company’s subsidiary, NIC Technologies, LLC (formerly National Information Consortium Technologies, LLC) was served with a complaint filed in the U.S. District Court for the District of Maryland by Micro Focus (US), Inc. and Micro Focus (IP) Limited, alleging: (i) breach of contract regarding the software license for software used to compile code running on two NIC Technologies’ internal servers to deliver FEC services; and (ii) copyright infringement of the software covered by the licenses. The complaint seeks damages of at least $3,487,500.00 and a declaratory judgment. NIC Technologies is evaluating the complaint and has not yet filed its response.

In addition, the Company is involved from time to time in legal proceedings and litigation arising in the ordinary course of business. However, the Company is not currently involved with any other material legal proceedings, with the exception of the purported derivative action and NIC Technologies, LLC complaint noted above.

Our common stock trades on the NASDAQ Global Select Market under the symbol "EGOV." The following table shows the range of high and low sales prices reported on the NASDAQ Global Select Market for the periods indicated.

Fiscal Year Ended December 31, 2010

High

Low

First Quarter

$9.20

$7.13

Second Quarter

$7.52

$6.38

Third Quarter

$8.37

$6.37

Fourth Quarter

$9.78

$8.12

Fiscal Year Ended December 31, 2009

High

Low

First Quarter

$5.88

$4.20

Second Quarter

$7.34

$4.97

Third Quarter

$8.90

$6.49

Fourth Quarter

$9.36

$8.39

As of February 28, 2011, there were approximately 300 holders of record of shares of our common stock.

Dividend Policy

On December 3, 2010, the NIC Board of Directors declared a special cash dividend of $0.25 per share, payable to stockholders of record as of December 17, 2010. The dividend, totaling approximately $16.2 million, was paid on December 30, 2010, out of the Company’s available cash.

On February 1, 2010, the NIC Board of Directors declared a special cash dividend of $0.30 per share, payable to stockholders of record as of February 16, 2010. The dividend, totaling approximately $19.3 million, was paid on February 26, 2010, out of the Company’s available cash.

On February 3, 2009, the NIC Board of Directors declared a special cash dividend of $0.30 per share, payable to stockholders of record as of February 17, 2009. The dividend, totaling approximately $19.2 million, was paid on February 27, 2009, out of the Company’s available cash.

Any future determination as to the payment of dividends will be made at the discretion of the NIC Board of Directors and will depend on our operating results, financial condition, capital requirements, general business conditions and such other factors as the Board of Directors deems relevant.

28

Performance Graph

The performance graph below compares the annual change in our cumulative total stockholder return on our common stock during a period commencing on December 31, 2005, and ending on December 31, 2010 (as measured by dividing (i) the sum of (A) the cumulative amount of dividends for the measurement period, assuming dividend reinvestment and (B) the difference between our share price at the end and the beginning of the measurement period; by (ii) the share price at the beginning of the measurement period) with the cumulative total return of each of: (a) the NASDAQ Composite (U.S.) Index and (b) a Peer Group, assuming a $100 investment on December 31, 2005. It should be noted that on February 20, 2007 we paid a special cash dividend of $0.75 per share, on February 28, 2008 we paid a special cash dividend of $0.25 per share, on February 27, 2009 we paid a special cash dividend of $0.30 per share, on February 26, 2010 we paid a special cash dividend of $0.30 per share, and on December 30, 2010 we paid a special cash dividend of $0.25 per share, all of which are included in the presentation of our performance. We did not pay any other dividends on our common stock during the period commencing on December 31, 2005, and ending on December 31, 2010. The stock price performance on the graph below is not necessarily indicative of our future price performance.

Comparison of Cumulative Total Return Among

NIC Inc., NASDAQ Composite (U.S.) Index and a Peer Group

Total Return Analysis

12/31/2005

12/31/2006

12/31/2007

12/31/2008

12/31/2009

12/31/2010

NIC Inc.

$ 100.00

$ 80.68

$ 156.44

$ 88.80

$ 187.08

$ 212.02

Nasdaq Composite

$ 100.00

$ 109.52

$ 120.27

$ 71.51

$ 102.89

$ 120.29

Peer Group

$ 100.00

$ 118.41

$ 130.06

$ 112.30

$ 152.44

$ 174.72

The Peer Group consists of five companies, each of whose business focus is similar to that of NIC. While not all of the companies provide services exclusively to governments, the services provided are similar to those we provide. The members of the Peer Group are as follows: Bearing Point, Inc. (BE) (formerly known as KPMG Consulting, Inc. (KCIN)), Accenture, Ltd. (ACN), International Business Machines Corp. (IBM), Maximus, Inc. (MMS) and Tier Technologies (TIER). Bearing Point, Inc. was included until December 31, 2008, as it filed for Chapter 11 bankruptcy protection in February 2009. Bearing Point, Inc. was replaced by Watson Wyatt Worldwide, Inc. in the Peer Group effective January 1, 2009. On January 1, 2010, Watson Wyatt Worldwide, Inc. merged with Towers Perrin to form Towers Watson & Co.

29

The performance graph and related text are being furnished to and not filed with the SEC, and will not be deemed to be “soliciting material” or subject to Regulation 14A or 14C under the Securities Exchange Act of 1934 or to the liabilities of Section 18 of the Securities Exchange Act of 1934, and will not be deemed to be incorporated by reference into any filing under the Securities Act of 1933 or the Securities Exchange Act of 1934, except to the extent we specifically incorporate such information by reference into such a filing.

(c) During the fourth quarter of 2010, the Company acquired and cancelled shares of common stock surrendered by employees to pay income taxes due upon the vesting of restricted stock or the exercise of options as follows:

Period

Total Number

of Shares

Purchased

Average

Price Paid

per Share

Total Number of

Shares Purchased

as Part of Publicly

Announced Plans or

Programs

Maximum Number (or

Approximate Dollar Value)

of Shares that May Yet Be

Purchased Under the Plans

or Programs

October 19, 2010

4,809

$

8.56

N/A

N/A

October 27, 2010

145

$

8.75

N/A

N/A

October 28, 2010

308

$

8.74

N/A

N/A

November 5, 2010

739

$

9.00

N/A

N/A

November 19, 2010

325

$

8.62

N/A

N/A

ITEM 6. SELECTED CONSOLIDATED FINANCIAL DATA

The selected consolidated financial data set forth below should be read in conjunction with the consolidated financial statements and related notes, and "Management's Discussion and Analysis of Financial Condition and Results of Operations," included in this Form 10-K.

Year Ended December 31,

2010

2009

2008

2007

2006

Consolidated Statement of Income Data:

(in thousands, except per share data)

Total revenues

$

161,534

$

132,886

$

100,575

$

85,755

$

71,376

Operating income

29,398

22,021

18,609

16,127

16,148

Income from continuing operations

18,363

13,946

11,921

11,955

10,739

Net income

18,363

13,946

11,921

11,955

10,739

Income per share from continuing operations – basic

0.28

0.22

0.19

0.19

0.17

Income per share from continuing operations – diluted

0.28

0.22

0.19

0.19

0.17

Net income per share – basic

0.28

0.22

0.19

0.19

0.17

Net income per share – diluted

0.28

0.22

0.19

0.19

0.17

As discussed in Note 4 in the Notes to Consolidated Financial Statements included in this Form 10-K, we acquired the then-current portal management contracts for the state of Texas (collectively, the “Acquired Texas Contracts”) in the second quarter of 2009. The Acquired Texas Contracts expired on December 31, 2009, except certain Master Work Order projects will expire on August 31, 2012 and others will expire on August 31, 2014. During the third quarter of 2009, we entered into a new seven-year contract with the state of Texas to manage the state’s official government portal (the “New Texas Contract”). The New Texas Contract commenced on January 1, 2010 and runs through August 31, 2016. We did not begin earning revenues under the New Texas Contract until 2010. The New Texas Contract has terms substantially different than the Acquired Texas Contracts.

As further discussed in Note 9 in the Notes to Consolidated Financial Statements included in this Form 10-K, we paid a special dividend totaling approximately $16.2 million out of our available cash in December 2010, we paid a special dividend totaling approximately $19.3 million out of our available cash in February 2010, we paid a special dividend totaling approximately $19.2 million out of our available cash in February 2009, we paid a special dividend totaling approximately $15.7 million out of our available cash and short-term investments in February 2008, and we paid a special dividend totaling approximately $46.7 million out of our available cash and short-term investments in February 2007.

ITEM 7. MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Caution about Forward-Looking Statements

"Safe Harbor" statement under the Private Securities Litigation Reform Act of 1995: Statements in this Annual Report on Form 10-K regarding NIC and its business, which are not current or historical facts, are “forward-looking statements” that involve risks and uncertainties. Certain matters discussed in this report may constitute forward-looking statements within the meaning of the federal securities laws that inherently include certain risks and uncertainties. Forward-looking statements include, but are not limited to, statements of plans and objectives, statements of future economic performance or financial projections, statements of assumptions underlying such statements, and statements of the Company's or management's intentions, hopes, beliefs, expectations or predictions of the future. For example, statements like we "expect," we "believe," we "plan," we "intend" or we "anticipate" are forward-looking statements. Investors should be aware that our actual operating results and financial performance may differ materially from our expressed expectations because of risks and uncertainties about the future including those risks discussed in this 2010 Annual Report on Form 10-K.

There are a number of important factors that could cause actual results to differ materially from those suggested or indicated by such forward-looking statements. These include, among others, NIC’s ability to successfully integrate into its operations recently awarded eGovernment contracts or acquired assets or entities; NIC’s ability to successfully increase the adoption and use of eGovernment services; the success of the Company in signing contracts with new states and government agencies, including continued favorable government legislation; NIC's ability to develop new services; existing states and agencies adopting those new services; acceptance of eGovernment services by businesses and citizens; competition; pending litigation involving the Company; and general economic conditions (including the current economic slowdown) and the other factors discussed under “CAUTIONS ABOUT FORWARD LOOKING STATEMENTS” in Part I and “RISK FACTORS” in Part I, Item 1A of this 2010 Annual Report on Form 10-K. Pending litigation involving the Company is discussed in Part I, Item 1A, Item 3 and Note 8 in the Notes to Consolidated Financial Statements included in this Form 10-K. Investors should read all of these discussions of risks carefully.

We will not necessarily update the information in this Form 10-K if any forward-looking statement later turns out to be inaccurate. Investors are cautioned not to put undue reliance on any forward-looking statement.

31

What We Do – An Executive Summary

We are a leading provider of eGovernment services that help governments use the Internet to reduce costs and provide a higher level of service to businesses and citizens. We accomplish this currently through two channels: our core portal outsourcing businesses and our software & services businesses.

In our core business, portal outsourcing, we enter into contracts primarily with state governments to design, build and operate enterprise-wide, Web-based portals on their behalf. We enter into multi-year contracts and manage operations for each government partner through separate subsidiaries that operate as decentralized businesses with a high degree of autonomy. Our portals consist of websites and applications that we build, which allow businesses and citizens to access government information online and complete transactions, including applying for a permit, retrieving driver history records or filing a form or report. We help increase our government partners’ revenues by expanding the distribution of their information assets and increasing the number of financial transactions conducted with governments. We do this by marketing portal services and soliciting users to complete government-based transactions and to enter into subscriber contracts that permit users to access the portal and the government information contained therein in exchange for transactional and/or subscription user fees. We are typically responsible for funding up-front investment and ongoing operations and maintenance costs of the government portals. Our unique self-funding business model allows us to obtain revenues by sharing in the fees generated from eGovernment services. Our partners benefit because they reduce their financial and technology risks, increase their operational efficiencies and gain a centralized, customer-focused presence on the Internet. Businesses and citizens gain a faster, more convenient and more cost-effective means to interact with governments.

On behalf of our government partners, we enter into separate agreements with various agencies and divisions of the government to provide specific services and to conduct specific transactions. These agreements preliminarily establish the pricing of the transaction and data access services we provide and the division of revenues between the Company and the government agency. The government must approve prices and revenue sharing agreements. We have limited control over the level of fees we are permitted to retain. Any changes made to the amount or percentage of fees retained by us, or to the amounts charged for the services offered, could adversely affect the profitability of the respective contract to us. We generally own all the applications developed under these contracts. After completion of a defined contract term, the government agency typically receives a perpetual, royalty-free license to the applications for use in its portal only. However, certain customer management, billing and payment processing software applications that we have developed and standardized centrally and that are utilized by our portal businesses, are being provided to an increasing number of our government partners on a software-as-a-service, or “SaaS,” basis, and thus would not be included in any royalty-free license. If our contract were not renewed after a defined term, the government agency would be entitled to take over the portal in place with no future obligation of the Company, except for the services we provide on a SaaS basis, which would be available to our partners on a fee-for-service basis. We also provide certain payment processing services on a SaaS basis to a few private sector companies and non-NIC portal states, and may continue to market these services to other entities in the future. Historically, however, revenues from these services have not been significant. In some cases, we enter into contracts to provide consulting, application development and portal management services to governments in exchange for an agreed-upon fee.

Currently, we have 23 portals through which we provide portal outsourcing services to states, and in addition have been awarded new portal contracts in the states of New Jersey and Mississippi, which have not yet fully deployed or become financially viable.

Our objective is to strengthen our position as the leading provider of Internet-based eGovernment services. Key strategies to achieve this objective include:

·

Renew all current outsourced government portal contracts –
First and foremost, we will strive to obtain renewal of all currently profitable outsourced government portal contracts. In the history of our company, we have not lost a contract renewal opportunity or re-bid process and are very proud of our highly reference-able list of government partners.

·

Win new portal contracts –
A key objective of the Company, beginning in 2007, was to accelerate new state portal contract wins by making incremental expenditures in the areas of business development and marketing, through a combination of additional sales personnel, strategic advertising and public relations initiatives. We have continued with similar levels of annual investment in business development and portal operations to drive long-term growth. We have responded to several active portal procurement opportunities and realized significant benefits from our investment. In the second quarter of 2009, we acquired the then-current portal management contracts for the state of Texas (collectively, the “Acquired Texas Contracts”). The Acquired Texas Contracts expired on December 31, 2009, except certain Master Work Order projects, which will expire on August 31, 2012 and others will expire on August 31, 2014. During the third quarter of 2009 we entered into a new seven-year contract with the state of Texas to manage the state’s official government portal (the “New Texas Contract”). The New Texas Contract commenced on January 1, 2010 and runs through August 31, 2016. In addition, we were awarded a new contract in New Mexico in the second quarter of 2009 to serve the Motor Vehicle Division and its parent, the New Mexico Taxation and Revenue Department. The contract runs through June 1, 2013. We were also awarded a new contract with the U.S. Department of Transportation, Federal Motor Carrier Safety Administration (“FMCSA”) in 2009 to develop and manage a National Motor Carrier Pre-Employment Screening Program (“NMCPSP”) using a transaction-based, self-funded business model. The NMCPSP commenced operations in the second quarter of 2010. The contract had an initial term ending on February 16, 2011, with four single-year renewals at the option of the FMCSA. During the first quarter of 2011, the FMCSA approved a one-year contract extension through February 16, 2012. We have also been awarded new portal contracts in the states of New Jersey and Mississippi, which have not fully deployed or become financially viable.

32

Our goal is to continue expanding our number of government partners by leveraging our strong relationships with current government partners and our reputation for providing proven eGovernment services. We intend to continue marketing our services to new governments in state, local and Federal jurisdictions. Our expansion efforts include developing relationships and sponsors throughout an individual government entity, pursuing strategic technology alliances, making presentations at conferences of government executives with responsibility for information technology policy, and developing contacts with organizations that act as forums for discussions between these executives.

·

Increase transactional revenues from our existing government portals –
Part of our strategy is to increase transactional revenues from our existing government portals by building new applications and services, taking successful applications and services and implementing them in our other government portal states, and increasing the adoption of existing portal applications and services within each state where we operate. We intend to accomplish this with new service offerings, increased operational focus and expanded marketing initiatives. In addition, we will work closely with the governance authority for each of our partner portals to evaluate the pricing of new and existing services to encourage higher usage and increased revenue streams. We plan to continue our development of new online transactional services that enable government agencies to interact more effectively and efficiently with businesses, citizens and other government agencies. We will continue to work with government agencies, professional associations and other organizations to better understand the current and future needs of our customers. We will continue to work with our government partners to create awareness of the online alternatives to traditional government interaction through initiatives such as informational brochures, government voicemail recordings and inclusion of website information on government communication materials. In addition, we will continue to update our portals to highlight new government service information provided on the portals. We plan to work with professional associations to directly and indirectly communicate to their members the potential convenience, ease of use and other benefits of the services our portals offer.

In addition to overall portal revenue growth, which includes both organic revenue growth and growth from new portal contracts, an important financial metric that we use to gauge our success in increasing transactional revenues in our existing portal businesses is same state revenue growth. We define same state revenues as those from states in operation and generating revenues for two full periods.

Our long-term goal is to grow same state revenues 10-15% per year, absent online DMV price increases. Same state portal revenues grew 8% in 2010, 12% in 2009 and 11% in 2008. Our same state revenue growth in 2010 was lower than our growth in 2009 or 2008 primarily due to lower same state portal software development revenues, which decreased 9% from the prior year, and due to lower same state non-DMV, transaction-based revenue growth, as described below. Non-DMV, transaction-based revenues consist of transaction fees generated by means other than from the sale of driver history, or DMV, records. As non-DMV, transaction-based revenues continue to become a larger component of overall portal revenues, our growth in same state non-DMV, transaction-based revenues becomes more important. Same state non-DMV, transaction-based revenues grew 22% in 2010, compared to 25% in 2009 and 23% in 2008. We grow same-state non-DMV, transaction-based revenues by continually deploying new revenue generating services and by driving adoption of existing services within our portal businesses. We believe a key factor in organically growing our revenues is to continually focus on driving adoption, and on implementation of new non-DMV, transaction-based service.

33

Growth in DMV transaction-based revenues is also an important factor in our goals for overall same state revenue growth. Historically, DMV price increases have been relatively infrequent, and our ability to grow same state DMV revenues has been limited, as such revenues have been
driven by broader economic factors outside of our control. Absent DMV price increases, same state DMV revenues have historically grown at a rate of 1% to 3% per year, with our historical average closer to 3%. We believe our DMV revenues in 2010, 2009 and 2008 were negatively affected by the worsening of the broader macroeconomic conditions (same state DMV revenues increased 1% in 2010, were flat in 2009 and increased 1% in 2008), which we currently expect may continue into 2011.

·

Continue to grow profitability
– In addition to driving same state revenue growth, part of our strategy is to increase profitability by driving cost containment efforts throughout the Company and maintaining a lean organizational structure that fosters entrepreneurial decision-making and innovation and accentuates the strong financial leverage of our business model.

An important financial metric that we use to gauge our portal profitability is portal gross profit percentage, or gross profit rate, which is calculated by dividing portal gross profit (portal revenues minus cost of portal revenues, excluding depreciation and amortization) by portal revenues. Our portal gross profit rate was 38% in 2010, down from 41% in 2009 and 45% in 2008. The decrease in our 2010 portal gross profit rate was due mainly to the gross profit percentage from the New Texas Contract, which is currently lower than the company-wide average excluding the New Texas Contract, thereby diluting the overall average. Also contributing to this decrease was an increase in bank fees. A growing percentage of our non-DMV, transaction-based revenues are generated from online applications whereby users pay for information or transactions via credit cards. We typically earn a percentage of the credit card transaction amount, but also must pay an associated fee to the bank that processes the credit card transaction. We earn a lower gross profit percentage on these transactions as compared to our other non-DMV applications. However, we plan to continue to implement these services as they contribute favorably to our operating income growth. We carefully monitor our portal gross profit percentage to strike the balance between generating a solid return for our stockholders and delivering value to our government partners through reinvestment in our portal operations (which we believe also benefits our stockholders). The decrease in our 2009 portal gross profit rate was attributable to several factors. Our portal gross profit percentage from the Acquired Texas Contracts was lower than our company-wide average excluding the Acquired Texas Contracts. In addition, cost of portal revenues were higher in 2009 due primarily to start-up costs at our newer portals and additional personnel in several of our portals due to our continued growth and reinvestment in our core business, and higher stock-based compensation for annual grants of restricted stock to management-level portal employees. Also contributing to this decrease was an increase in bank fees. We currently expect our portal gross profit percentage to be in the upper 30 percent range in 2011.

We also view selling & administrative costs, expressed as a percentage of total revenue, to be an important indicator of the relative year-over-year growth in our corporate level expenses. Selling & administrative costs as a percentage of total revenue were 17% in 2010, 19% in 2009, and 22% in 2008. The decrease in 2010 selling & administrative costs as a percentage of total revenue was primarily a result of higher revenues from the New Texas Contract (which totaled $35.8 million in 2010) as compared to revenues from the Acquired Texas Contracts (which totaled $19.8 million in 2009 after the May 2009 acquisition). The decrease in 2009 selling & administrative costs as a percentage of total revenue was primarily a result of significant incremental revenues from the Acquired Texas Contracts, as noted above. In 2011, we currently expect selling & administrative costs as a percentage of total revenue to range from 16% to 17%, which reflects historical levels of modest expense growth. We also currently expect depreciation and amortization expense as a percentage of total revenue to be approximately 3%, as we plan to continue to make key IT infrastructure and security investments to support our long-term expansion and enhance corporate-wide information technology security and portal operations.

Finally, our consolidated operating margin (operating income divided by total revenues) is an important measure of our overall profitability. This metric was 18% in 2010, 17% in 2009, and 19% in 2008. The decrease in our 2009 operating income margin was primarily attributable to the lower gross profit from our Acquired Texas Contracts, coupled with higher start-up costs related to new contracts entered into during 2009. In 2009, we also recognized approximately $4.1 million of incremental intangible asset amortization expense related to the Acquired Texas Contracts, partially offset by a nonrecurring gain on acquisition (net of tax) of approximately $2.2 million. In addition, we incurred approximately $0.8 million of acquisition-related costs in 2009, as further discussed in Note 4 in the Notes to Consolidated Financial Statements included in this Form 10-K.

34

Overview of Business Models and Revenue Recognition

We classify our revenues and cost of revenues into two categories: (1) portal and (2) software & services. The portal category includes revenues and cost of revenues primarily from our subsidiaries operating state and local government portals on an outsourced basis. The software & services category includes revenues and cost of revenues primarily from our subsidiaries that provide software development and services other than portal outsourcing services to state and local governments and provide software development and services to federal agencies. We currently derive revenue from three main sources: transaction-based fees, time and materials-based fees for application development and fixed fees for portal management services. Each of these revenue types and the corresponding business models are further described below.

Our portal outsourcing businesses

We categorize our portal revenues according to the underlying source of revenue. A brief description of each category follows:

·

DMV transaction-based
: these are transaction fees from the sale of electronic access to driver history records, referred to as DMV records, from our state portals to data resellers, insurance companies and other pre-authorized customers on behalf of our state partners, and are generally recurring.

·

Non-DMV transaction-based
: these are transaction fees from sources other than the sale of DMV records, for transactions conducted by business users and consumer users through our portals, and are generally recurring. For a representative listing of non-DMV services we currently offer through our portals, refer to Part I, Item 1 in this Form 10-K.

·

Portal management
: these are revenues from the performance of fixed fee portal management services for our government partners in the states of Arizona and Indiana, and are generally recurring.

·

Portal software development
: these are revenues from the performance of application development projects and other time and materials services for our government partners. While we actively market these services, they do not have the same degree of predictability as our transaction-based or portal management revenues. As a result, these revenues are excluded from our recurring portal revenue percentage.

The highest volume, most commercially valuable service we offer is electronic access to DMV records. This service accounted for approximately 41% of our portal revenues in 2010, 44% in 2009, and 48% in 2008. We believe that while this service will continue to be an important source of revenue, its contribution as a percentage of total revenues on an individual portal basis will decline modestly as other sources grow. LexisNexis Risk Solutions (formerly ChoicePoint), which resells these records to the auto insurance industry, accounted for approximately 28% of portal revenues in 2010 33% in 2009 and 33% in 2008, respectively.

Transaction-based revenues from our outsourced state portal business units are highly correlated to population, but are also affected by pricing policies established by government entities for public records, the number and growth of commercial enterprises and the government entity's development of policy and information technology infrastructure supporting electronic government.

LexisNexis Risk Solutions and other data resellers and companies who access DMV records have entered into contracts with the portals our subsidiaries operate to request these records from the various states with which we have contracts. Under the terms of these contracts, we provide data resellers with driver's license and traffic records that vary by contract, for fees that currently range from $2.00 to $27.50 per record requested.
The fees charged to all entities that access DMV records are the same for records of a particular state. We typically collect the entire fee, of which a certain portion is remitted to the state by statute. These contracts are generally self-renewing until canceled by one side or the other, and generally may be terminated at any time after a 60-day notice. These contracts may be terminated immediately at the option of any party upon a material breach of the contract by the other party. Furthermore, these contracts are immediately terminable if the state statute allowing for the public release of these records is repealed.

We charge for electronic access to records on a per-record basis and, depending upon government policies, also on a fixed or sliding scale bulk basis. Our fees are set by negotiation with the government agencies that control the records and are typically approved by a government sanctioned oversight authority. Generally, our contracts provide that the amount of any fees we retain is set by governments to provide us with a reasonable return or profit. We have limited control over the level of fees we are permitted to retain. We recognize revenues from transactions (primarily transaction-based information access fees and filing fees) on an accrual basis net of the transaction fee due to the government, and we bill end-user customers primarily on a monthly basis. We typically receive a majority of payments via electronic funds transfer and credit card within 25 days of billing and remit payment to governments within 30 to 45 days of the transaction. The costs that we pay state agencies for data access are accrued as accounts receivable and accounts payable at the time revenue from the access of public information is recognized. We typically must remit a certain amount or percentage of these fees to government agencies regardless of whether we ultimately collect the fees. The pricing of transactions varies by the type of transaction and by state.

We expense as incurred all employee costs to start up, operate and maintain outsourced government portals as costs of performance under the contracts because, after the completion of a defined contract term, the government entities with which we contract typically receive a perpetual, royalty-free license to the applications we developed. Such costs are included in cost of portal revenues in the consolidated statements of income.

Our software & services businesses

NIC Technologies

NIC Technologies currently derives a significant portion of its revenues from a new contract with the Federal Motor Carrier Safety Administration (“FMCSA”) to develop and manage the National Motor Carrier Pre-Employment Screening Program (“NMCPSP”) using a self-funded, transaction-based business model. The NMCPSP commenced operations in the second quarter of 2010. NIC Technologies recognizes revenues from this contract (primarily transaction-based information access fees) when the services are provided. NIC Technologies also derives a significant portion of its revenues from time and materials application development and maintenance outsourcing contracts with the state of Michigan and the FEC and recognizes revenues as services are provided.

NIC Conquest

NIC Conquest derived the majority of its revenues from fixed-price application development contracts and recognized revenues on the percentage of completion method. NIC Conquest completed the maintenance and operations phase of its contract with the California SOS effective December 31, 2009, and delivered a final release of its application to the California SOS for acceptance testing. During the first quarter of 2010, the California SOS completed its acceptance testing and moved the final release into production. As a result, NIC Conquest has no future obligations under this contract.

36

Critical Accounting Policies

Many estimates and assumptions involved in the application of generally accepted accounting principles have a material impact on reported financial condition and operating performance and on the comparability of such reported information over different reporting periods. A critical accounting policy is one which is both important to the portrayal of the Company’s financial condition and results of operations and requires management’s most difficult, subjective or complex judgments, often as a result of the need to make estimates and assumptions about the effect of matters that are inherently uncertain. Our significant accounting policies are described in Note 2 in the Notes to Consolidated Financial Statements included in this Form 10-K. We have identified the policies below as critical to our business operations and the understanding of our results of operations. Note that the preparation of our consolidated financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. There can be no assurance that actual results will not differ from those estimates.

Uncertain Tax Positions

The application of income tax law is inherently complex. Laws and regulations in this area are voluminous and are often ambiguous. We are also subject to periodic audits by government tax authorities of our income tax returns. We are required to make many subjective assumptions and judgments regarding our income tax exposures. Interpretations of and guidance surrounding income tax laws and regulations change over time. Changes in our subjective assumptions and judgments can materially affect amounts recognized in the consolidated balance sheets and statements of income. See Notes 2 and 10 in the Notes to the Consolidated Financial Statements included in this Form 10-K for additional detail on our uncertain tax positions.

Deferred Income Taxes

We recognize deferred income taxes for the tax consequences in future years of differences between the tax basis of assets and liabilities and their financial reporting amounts at each year-end based on enacted laws and statutory rates applicable in each tax jurisdiction to the periods in which the differences are expected to affect taxable income. Valuation allowances are established, when necessary, to reduce deferred tax assets to the amount expected to be realized. We are required to make many subjective assumptions and judgments in determining deferred income tax assets and liabilities. Changes in our assumptions and judgments can materially affect amounts recognized in the consolidated balance sheets and statements of income. For additional discussion of deferred income taxes, see Note 10 in the Notes to Consolidated Financial Statements included in this Form 10-K.

Financial Analysis of Years Ended December 31, 2010, 2009, and 2008

In this section, we are providing more detailed information about our operating results and changes in financial position over the past three years. This section should be read in conjunction with the consolidated financial statements and related notes included in this Form 10-K.

37

Texas Portal Management Contracts

As further discussed in Note 4 in the Notes to the Consolidated Financial Statements included in this Form 10-K, we acquired the Acquired Texas Contracts during the second quarter of 2009, which contracts expired on December 31, 2009, except certain Master Work Order projects will expire on August 31, 2012 and others will expire on August 31, 2014.

As discussed in Note 3 in the Notes to the Consolidated Financial Statements included in this Form 10-K, during the third quarter of 2009 we entered into the New Texas Contract. The New Texas Contract commenced on January 1, 2010 and runs through August 31, 2016. The New Texas Contract has terms substantially different than the Acquired Texas Contracts.

Stock-Based Compensation

The following table presents stock-based compensation expense included in our consolidated statements of income for the three years ended December 31, 2010 (in thousands):

As of December 31, 2010, there was no unrecognized compensation cost remaining related to nonvested stock options. All remaining stock options either were exercised or expired during 2010. We did not grant any stock options during the three years ended December 31, 2010, and do not currently anticipate granting stock options in the future. Instead, we currently expect to grant only restricted stock awards.

The fair value of restricted stock vested during the year ended December 31, 2010 was approximately $2.8 million. As of December 31, 2010, there was approximately $6.3 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested restricted stock awards. We expect to recognize the cost related to restricted stock awards over the next 2.6 years.

We believe that equity-based compensation, particularly restricted stock awards, will continue to play an important role in supporting employee retention and providing key employees with long-term incentives to meet Company goals. For additional information regarding equity instruments exchanged for employee services, see Note 11 in the Notes to Consolidated Financial Statements included in this Form 10-K.

Results of Operations

Key Financial Metrics

2010

2009

2008

Revenue growth – outsourced portals

21%

33%

17%

Same state revenue growth – outsourced portals

8%

12%

11%

Recurring portal revenue %

89%

89%

92%

Gross profit % - outsourced portals

38%

41%

45%

Selling & administrative expenses as % of total revenues

17%

19%

22%

Operating income margin % (operating income as a % of total revenues)

18%

17%

19%

38

PORTAL REVENUES. In the analysis below, we have categorized our portal revenues according to the underlying source of revenue (in thousands), with the corresponding percentage increase or decrease from the prior year period.

Portal Revenue Analysis

2010

Increase

from 2009

2009

Increase/(Decrease)

from 2008

2008

DMV transaction-based

$

62,873

12%

$

56,179

21%

$

46,342

Non-DMV transaction-based

67,409

35%

50,092

45%

34,600

Portal management

7,814

3%

7,571

(9%)

8,342

Portal software development

17,080

16%

14,732

96%

7,511

Total

$

155,176

21%

$

128,574

33%

$

96,795

Portal revenues for 2010 increased 21%, or approximately $26.6 million, over 2009. Of this increase, (i) 14%, or approximately $17.7 million, was attributable to increases from our newer portals, including Texas ($16.0 million, which includes increases in DMV transaction-based revenues of $4.9 million, non-DMV transaction-based revenues of $7.8 million and portal software development revenues of $3.3 million), which began to generate revenues in June 2009, and New Mexico ($1.7 million), which began to generate revenues in October 2009; and (ii) 7%, or approximately $8.9 million, was attributable to an increase in same state portal revenues (outsourced portals in operation and generating revenue for two full periods).

Same state portal revenues in 2010 increased 8%, or approximately $8.9 million, over 2009, with same state non-DMV transaction-based revenues increasing 22%, or approximately $9.3 million, same state DMV transaction-based revenues increasing 1%, or approximately $0.3 million and same state portal software development revenues decreasing 9%, or approximately $1.0 million. Our same state revenue growth in 2010 was lower than the 12% growth we achieved in 2009 primarily due to lower same state portal software development revenues and modestly lower same state non-DMV transaction-based revenue growth. The decrease in same state portal software development revenues in 2010 was the result of a few significant non-recurring time and materials projects in the prior year. Same state DMV revenue growth increased 1% in 2010 and was flat in 2009. Absent DMV price increases, same state DMV revenues have historically grown at a rate of 1% to 3% per year, with our historical average closer to 3%. We believe our DMV revenues in both 2010 and 2009 were negatively affected by the worsening of the broader macroeconomic conditions, which we expect may continue into 2011. Same state non-DMV transaction based revenue growth was 25% in 2009.

Portal revenues for 2009 increased 33%, or approximately $31.8 million, over 2008. Of this increase, (i) 21%, or approximately $20.5 million, was attributable to our newer portals, including the Acquired Texas Contracts ($19.8 million, which included DMV transaction-based revenues of $9.2 million, non-DMV transaction-based revenues of $6.7 million and portal software development revenues of $3.9 million), which we acquired in May 2009, New Mexico ($0.3 million), and West Virginia ($0.4 million), which began to generate revenues in February 2008; and (ii) 12%, or approximately $11.3 million, was attributable to an increase in same state portal revenues.

Same state portal revenues in 2009 increased 12%, or approximately $11.3 million, over 2008, with same state DMV transaction-based revenues remaining flat and same state non-DMV transaction-based revenues increasing 25%, or approximately $8.8 million (primarily due to the addition of several new revenue generating services in existing portals). Our same state revenue growth in 2009 was higher than the 11% growth we achieved in 2008 primarily due to the increase in same state non-DMV transaction-based revenue growth. Same state DMV revenue growth in 2009 was flat compared to 1% growth in 2008. Same state non-DMV transaction based revenue growth was 23% in 2008.

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COST OF PORTAL REVENUES. In the analysis below, we have categorized our cost of portal revenues between fixed and variable costs (in thousands), with the corresponding percentage increase or decrease from the prior year period. Fixed costs include such costs as employee compensation, telecommunication and all other costs associated with the provision of dedicated client service such as dedicated facilities. Variable costs consist of costs that vary with our level of portal revenues and primarily include bank fees required to process credit card and automated clearinghouse transactions and, to a lesser extent, costs associated with revenue share arrangements with our state partners.

Cost of Portal Revenue
Analysis

2010

Increase
from

2009

2009

Increase
from

2008

2008

Fixed costs

$

64,322

16%

$

55,364

32%

$

41,860

Variable costs

31,230

49%

20,972

80%

11,632

Total

$

95,552

25%

$

76,336

43%

$

53,492

Cost of portal revenues in 2010 increased 25%, or approximately $19.2 million, over 2009. Of this increase, (i) 18%, or approximately $13.4 million, was attributable to increases from our newer portals, including Texas ($12.5 million, which includes increases in fixed costs of $7.6 million and variable costs of $4.9 million) and New Mexico portal ($0.5 million), and an increase in other portal-related start-up costs ($0.4 million); and (ii) 7%, or approximately $5.8 million, was attributable to an increase in same state cost of portal revenues.

The increase in same state cost of portal revenues in 2010 was primarily attributable to an increase in variable merchant fees to process credit card transactions, particularly from our portals in Colorado and Indiana. A growing percentage of our non-DMV transaction-based revenues are generated from online applications whereby users pay for information or transactions via credit cards. We typically earn a percentage of the credit card transaction amount, but also must pay an associated fee to the bank that processes the credit card transaction. We earn a lower gross profit percentage on these transactions as compared to our other non-DMV applications. However, we plan to continue to implement these services as they contribute favorably to our operating income growth.

Cost of portal revenues in 2009 increased 43%, or approximately $22.8 million, over 2008. Of this increase, (i) 28%, or approximately $14.8 million, was attributable to the Acquired Texas Contracts ($13.7 million), start-up costs in our New Mexico portal ($0.6 million), West Virginia portal ($0.2 million) and other portal-related start-up costs ($0.3 million); and (ii) 15%, or approximately $8.0 million, was attributable to an increase in same state cost of portal revenues.

The increase in same state cost of portal revenues in 2009 was primarily attributable to additional personnel in several of our portals due to our continued growth and reinvestment in our core business, coupled with increased employee compensation and benefit costs. Also contributing to this increase was an increase in variable merchant fees, as described above.

Our portal gross profit percentage was 38% in 2010, down from 41% in 2009 and 45% in 2008. The decrease in 2010 was due to the increase in cost of portal revenues, as described above. In addition, the gross profit percentage from the New Texas Contract was lower than the company-wide average excluding the New Texas Contract. Portal revenues from the New Texas Contract were approximately $35.8 million in 2010, while portal revenues from the Acquired Texas Contracts after the May 2009 acquisition were approximately $19.8 million in the prior year. Cost of portal revenues from the New Texas Contract was approximately $26.2 million in 2010, while cost of portal revenues from the Acquired Texas Contracts after the May 2009 acquisition was approximately $13.7 million in the prior year. Excluding revenues and cost of revenues from the New Texas Contract in 2010 and the Acquired Texas Contracts in 2009, our portal gross profit percentage would have been 42% in both the current and prior years. Other portal-related start-up costs increased by approximately $0.4 million in 2010.
The decrease in our portal gross profit percentage in 2009 was due to the increase in cost of portal revenues, as described above. In addition, the portal gross profit percentage from the Acquired Texas Contracts was lower than our company-wide average. We also incurred approximately $0.3 million of start-up losses from our New Mexico portal, and other portal-related start-up costs of approximately $0.3 million. We carefully monitor our portal gross profit percentage to strike the balance between generating a solid return for our stockholders and delivering value to our government partners through reinvestment in our portal operations (which we believe also benefits our stockholders). We currently expect our portal gross profit percentage to be in the upper 30% range in 2011.

40

SOFTWARE & SERVICES REVENUES. In the analysis below, we have categorized our software & services revenues by business (in thousands), with the corresponding percentage increase or decrease from the prior year period.

Software & Services Revenue
Analysis

2010

Increase/
(Decrease)

from 2009

2009

Increase

from 2008

2008

NIC Technologies

$

5,120

76%

$

2,912

11%

$

2,616

NIC Conquest

180

(78%)

815

32%

619

Other

1,058

81%

585

7%

545

Total

$

6,358

47%

$

4,312

14%

$

3,780

Software & services revenues for 2010 increased 47%, or approximately $2.0 million, over 2009. This increase was primarily due to revenues from the NMCPSP with the FMCSA ($2.0 million), which launched during the second quarter of 2010, and revenues from other services ($0.5 million). These increases were partially offset by NIC Conquest’s completion of its contract with California SOS in the first quarter of 2010. Software & services revenues for 2009 increased 14%, or approximately $0.5 million, over 2008. This increase was primarily attributable to a combination of additional projects for the FEC and increased revenues associated with completion of the maintenance and operations phase of the California SOS project.

COST OF SOFTWARE & SERVICES REVENUES. Cost of software & services revenues for 2010 increased 37%, or approximately $1.1 million, over 2009. This increase was primarily attributable to an increase in costs associated with the new contract with the FMCSA ($2.0 million), offset partially by lower expenses from NIC Conquest ($0.8 million) due to the completion of its contract with the California SOS in the first quarter of 2010. Cost of software & services revenues for 2009 increased 25%, or approximately $0.6 million, over 2008. This increase was primarily attributable to start-up costs related to the FMCSA contract ($0.4 million) and costs associated with the completion of the maintenance and operations phase of the California SOS project ($0.2 million).

SELLING & ADMINISTRATIVE. Selling & administrative expenses in 2010 increased 9%, or approximately $2.3 million, over 2009. This increase was primarily attributable to a combination of higher incentive compensation and benefit expense (including stock-based compensation for annual grants of restricted stock to certain management-level employees, executive officers and non-employee directors) of approximately $1.0 million and higher legal fees and other third-party costs related to the SEC matter. In 2010, the Company incurred approximately $5.1 million in legal fees, civil penalties and other third-party costs, including a $0.5 million expense recorded in the third quarter of 2010 in anticipation of paying a civil penalty in connection with the Company’s recent settlement with the SEC, and received approximately $2.7 million of directors’ and officers’ liability insurance reimbursement, resulting in net expenses of approximately $2.4 million. As discussed in Part I, Item 1A, Item 3 and Note 8 in the Notes to the Consolidated Financial Statements included in this Form 10-K, we were the subject of a formal SEC investigation of expense reporting by certain officers of the Company and certain potentially related matters. On January 12, 2011, the Company and its Chairman of the Board and Chief Executive Officer reached a settlement with the SEC resolving this matter, as described in Part I, Item 1A, Item 3 and Note 8 in the Notes to the Consolidated Financial Statements included in this Form 10-K. The settlements were approved by the U.S. District Court for the District of Kansas.

The Company expects to continue to incur legal fees and other expenses in connection with (i) the civil action by the SEC against the Company's Chief Financial Officer, including advancement of expenses, (ii) the derivative suit (pending confirmatory discovery and court approval of the proposed settlement of such litigation as described in Part I, Item 1A, Item 3 and Note 8 in the Notes to the Consolidated Financial statements included in this Form 10-K) and (iii) the other litigation described in Part I, Item 1A, Item 3 and Note 8 in the Notes to the Consolidated Financial statements included in this Form 10-K. The Company’s directors’ and officers’ liability insurance carrier has agreed to reimburse the Company for certain reasonable costs of defense in the SEC civil action and the pending derivative lawsuit. To the extent the Company’s directors’ and officers’ liability insurance carrier reimburses the Company for expenses previously recorded in selling & administrative expenses, the Company will treat any such reimbursement as a reduction of selling & administrative expenses in the period such reimbursement is determined to be estimable and probable. Selling & administrative expenses for the years ended December 31, 2009 and 2008 included approximately $1.0 million and $0.5 million, respectively, of legal fees and other costs incurred in connection with the SEC matter.

As a percentage of total revenues, selling & administrative expenses were 17% in 2010, 19% in 2009 and 22% in 2008. The decrease in 2010 was primarily a result of significant incremental revenues from the Texas portal (which totalled $35.8 million in 2010 compared to $19.8 million in 2009).The decrease in selling & administrative expenses as a percentage of total revenues in 2009 was primarily a result of significant incremental revenues from the Acquired Texas Contracts (which totalled $19.8 million in 2009 after the May 2009 acquisition). We currently expect selling & administrative costs as a percentage of total revenue to range from 16% to 17% in 2011, which reflects historical levels of modest corporate overhead growth.

NONRECURRING GAIN ON ACQUISITION OF BUSINESS (NET OF TAX). We recognized a nonrecurring gain of approximately $2.2 million (net of tax of approximately $1.2 million) on the acquisition of the Acquired Texas Contracts in 2009, as further discussed in Note 4 in the Notes to the Consolidated Financial Statements included in this Form 10-K.

AMORTIZATION OF ACQUISITION-RELATED INTANGIBLE ASSETS. We recognized intangible asset amortization expense of approximately $0.3 million and $4.1 million related to the Acquired Texas Contracts in 2010 and 2009, respectively, as further discussed in Note 5 in the Notes to the Consolidated Financial Statements included in this Form 10-K.

DEPRECIATION & AMORTIZATION. Depreciation & amortization expense in 2010 increased 8%, or approximately $0.3 million, over 2009. This increase was primarily attributable to capital expenditures for normal fixed asset additions in our outsourced portal business, including Web servers, purchased software and office furniture and equipment to support and enhance corporate-wide information technology security and portal operations, and amortization of capitalized internal use computer software that has been placed in service. Depreciation & amortization expense in 2009 increased 11%, or approximately $0.4 million, over 2008. This increase was primarily attributable to capital expenditures in the current and prior periods for normal fixed asset additions in our outsourced portal business.

As a percentage of total revenues, depreciation & amortization was 3% in 2010, 3% in 2009 and 4% in 2008. We currently expect depreciation and amortization expense as a percentage of total revenues to be 3% in 2011, as we will continue to make key information technology infrastructure and security investments to support the long-term expansion of our portal business.

INCOME TAXES. Our effective tax rate was approximately 38% in 2010, 37% in 2009, and 38% in 2008. Our effective tax rate for 2010 was lower than the amount customarily expected (approximately 40%-41%) due primarily to the effect of a favorable benefit related to the federal research and development tax credit totaling approximately $0.9 million. Legislation extending the tax credit for 2010 and 2011 was recently approved by Congress. In addition, we recognized a decrease in the liability for uncertain tax positions totaling approximately $0.1 million in 2010, as further discussed in Note 10 in the Notes to Consolidated Financial Statements included in this Form 10-K. Our effective tax rate for 2009 was lower than the amount customarily expected due primarily to the nonrecurring gain on acquisition of business being presented net of taxes (of approximately $1.2 million) in operating income, as required by authoritative accounting guidance for business acquisitions. Including the tax impact related to the nonrecurring gain on acquisition of business, our effective tax rate would have been approximately 40% in 2009. Our effective tax rate for 2008 was lower than the amount customarily expected due primarily to the effect of decreases in the liability for uncertain tax positions totaling approximately $0.2 million. Prospectively, we currently expect our effective tax rate to be between 39% and 40%.

42

Liquidity and Capital Resources

Operating Activities

Net cash provided by operating activities was $22.0 million in 2010 compared to $30.5 million in 2009. As a result of our NOL carryforwards and alternative minimum tax credits, we paid only a minor amount of federal income taxes prior to 2010, and paid income taxes in certain states. This positively impacted our operating cash flow during the NOL carryforward period. The Company fully utilized its federal NOL carryforwards in 2009 and made significantly higher estimated quarterly tax payments in 2010. For the years ended December 31, 2010, 2009 and 2008, combined federal and state income tax payments totaled approximately $12.2 million, $1.4 million and $1.1 million, respectively.

The increase in accounts receivable in 2010 was primarily attributable to an increase in fourth quarter payment processing services in Texas and the related timing of cash receipts, in addition to the general increase in revenues across our portal business in 2010.

The increase in prepaid expenses & other current assets in 2010 was primarily attributable to a $2.4 million increase in prepaid taxes related to estimated quarterly tax payments.

Net cash provided by operating activities was $30.5 million in 2009 compared to $22.7 million in 2008. The increase in cash flow from operations was primarily the result of a year-over-year increase in operating income, excluding non-cash charges for depreciation & amortization, stock-based compensation and the $2.2 million nonrecurring gain on acquisition of business (net of tax), combined with the timing of payments to certain of our government partners, which affected accounts payable, and increases in accrued expenses.

The increase in accounts payable in 2009 was primarily attributable to accounts payable associated with the Acquired Texas Contracts, offset by accounts payable associated with seasonal applications in Indiana and Idaho. Post-acquisition activity related to the Acquired Texas Contracts increased accounts payable by $4.5 million and accrued expenses by $2.7 million.

The increase in accrued expenses in 2009 was primarily attributable to an increase in accrued compensation and benefit costs of approximately $1.9 million, resulting from an increase in self-funded insurance liabilities, management incentive bonus accruals and other benefit-related costs, and accrued expenses from the Acquired Texas Contracts, as noted above.

Investing Activities

Cash used in investing activities in 2010 primarily reflects $4.1 million of capital expenditures for normal fixed asset additions in our outsourced portal businesses and in our centralized hosting environment to support and enhance corporate-wide information technology security, including Web servers, purchased software and office equipment. In addition, we capitalized approximately $0.5 million of internal-use software development costs relating to the standardization of customer management, billing and payment processing systems that support our portal operations and accounting systems.

Cash used in investing activities in 2009 primarily reflects $1.5 million in cash paid for the Acquired Texas Contracts and $3.4 million of capital expenditures for normal fixed asset additions in our outsourced portal business, including Web servers, purchased software and office equipment. In addition, we capitalized approximately $0.5 million of internal-use software development costs relating to the standardization of customer management, billing and payment processing systems that support our portal operations and accounting systems.

Cash provided by investing activities in 2008 reflects the liquidation of a portion of our student loan auction-rate securities (“SLARS”) to pay the $15.7 million special cash dividend in February 2008 and the repurchase of our remaining SLARS by our broker-dealer at par value in October 2008. In 2008, we had $3.9 million of capital expenditures, which were primarily for normal fixed asset additions in our outsourced portal business, including Web servers, purchased software and office equipment. In 2008, we also capitalized approximately $0.7 million of internal use software development costs relating to the standardization of customer management, billing and payment processing systems that support our portal operations and accounting systems.

43

Financing Activities

Financing activities in 2010 reflect the payment of $35.5 million of special cash dividends, partially offset by the receipt of $0.7 million in proceeds from our employee stock purchase program and tax deductions of approximately $0.4 million related to stock-based compensation (see Note 10 in the Notes to the Consolidated Financial Statements included in this Form 10-K).

Financing activities in 2009 reflect the payment of a $19.2 million special cash dividend, partially offset by tax deductions of approximately $1.6 million related to stock-based compensation, $0.2 million in proceeds from the exercise of employee stock options for cash and $0.5 million in proceeds from our employee stock purchase program.

Financing activities in 2008 reflect the payment of a $15.7 million special cash dividend, partially offset by $1.9 million in proceeds from the exercise of employee stock options for cash and $0.3 million in proceeds from our employee stock purchase program.

Liquidity

We recognize revenue primarily from providing outsourced government portal services net of the transaction fees due to the government when the services are provided. The fees that we must remit to the government are accrued as accounts payable and accounts receivable at the time services are provided. As a result, trade accounts payable and accounts receivable reflect the gross amounts outstanding at the balance sheet dates. Gross billings for the three-months ended December 31, 2010 and 2009 were approximately $630.3
million and $453.5 million, respectively. The Company calculates days sales outstanding by dividing trade accounts receivable at the balance sheet date by gross billings for the period and multiplying the resulting quotient by the number of days in that period. Days sales outstanding for each of the three-month periods ended December 31, 2010 and 2009 was 6 days and 8 days, respectively.

We believe that working capital is an important measure of our short-term liquidity. Working capital, defined as current assets minus current liabilities, decreased to $43.8 million at December 31, 2010, from $55.2 million at December 31, 2009. Our current ratio, defined as current assets divided by current liabilities, was 1.8 and 2.0 at December 31, 2010 and December 31, 2009, respectively. The decrease in our working capital and current ratio at December 31, 2010 was due primarily to the $16.2 million special cash dividend paid on December 30, 2010, as further discussed below and in Note 9 in the Notes to the Consolidated Financial Statements included in this Form 10-K.

At December 31, 2010, our total cash and cash equivalents balance was $51.7 million compared to $68.6 million at December 31, 2009. We believe that our currently available liquid resources and cash generated from operations will be sufficient to meet our operating requirements, capital expenditure requirements, current growth initiatives and special dividend payments for at least the next twelve months without the need of additional capital. We have a $10 million unsecured revolving credit facility with a bank. This revolving credit facility is available to finance working capital, issue letters of credit and finance general corporate purposes. We can obtain letters of credit in an aggregate amount of $5 million, which reduces the maximum amount available for borrowing under the facility.

We issue letters of credit as collateral for performance on certain of our outsourced government portal contracts and as collateral for certain office leases. These irrevocable letters of credit are generally in force for one year. We had unused outstanding letters of credit totaling approximately $2.1 million at December 31, 2010. We are not currently required to cash collateralize these letters of credit. However, even though we currently expect to be profitable in fiscal 2011 and beyond, we may not be able to sustain or increase profitability on a quarterly or annual basis. We will need to generate sufficient revenues while containing costs and operating expenses if we are to achieve sustained profitability. If we are not able to sustain profitability, our cash collateral requirements may increase.

In total, we had $2.9 million in available capacity to issue additional letters of credit and $7.9 million of unused borrowing capacity at December 31, 2010 under the facility. The credit facility will expire in May 2011; however, we currently expect to renew the credit facility prior to its expiration. Letters of credit may have an expiration date of up to one year beyond the expiration date of the credit agreement. For additional discussion of our credit facility, see Note 7 in the Notes to the Consolidated Financial Statements included in this Form 10-K.

44

At December 31, 2010, we were bound by performance bond commitments totaling approximately $4.5 million on certain government portal outsourcing contracts. We have never had any defaults resulting in draws on performance bonds or letters of credit. Had we been required to post 100% cash collateral at December 31, 2010 for the face value of all performance bonds, letters of credit and our line of credit in conjunction with a corporate credit card agreement, unrestricted cash would have decreased by approximately $7.6 million and would have been classified as restricted cash.

On December 30, 2010, we paid a $0.25 per share special cash dividend totaling approximately $16.2 million out of available cash. On February 26, 2010, we paid a $0.30 per share special cash dividend totalling approximately $19.3 million out of available cash. We do not believe that these dividends will have a significant effect on our future liquidity. Our future liquidity may be adversely affected to the extent we incur significant legal fees and other expenses that are not covered by our directors’ and officers’ liability insurance in connection with the pending derivative suit or the civil action by the SEC against our Chief Financial Officer, as further discussed above and in Part I, Item 1A, Item 3 and Note 8 in the Notes to the Consolidated Financial Statements included in this Form 10-K. Our directors’ and officers’ liability insurance carrier has agreed to reimburse the Company for certain reasonable costs of defense in the SEC civil action and the pending derivative lawsuit. We may need to raise additional capital within the next twelve months to further:

·

fund operations if unforeseen costs arise;

·

support our expansion into other states and government agencies beyond what is contemplated if unforeseen opportunities arise;

·

expand our product and service offerings beyond what is contemplated if unforeseen opportunities arise;

·

respond to unforeseen competitive pressures; and

·

acquire technologies beyond what is contemplated.

Any projections of future earnings and cash flows are subject to substantial uncertainty. If our cash generated from operations and the unused portion of our line of credit are insufficient to satisfy our liquidity requirements, we may seek to sell additional equity securities or issue debt securities. The sale of additional equity securities could result in dilution to the Company's stockholders. In recent years, credit and capital markets have experienced unusual volatility and disruption. There can be no assurance that financing will be available in amounts or on terms acceptable to the Company, if at all.

Off-Balance Sheet Arrangements and Contractual Obligations

We do not have off-balance sheet arrangements or significant exposures to liabilities that are not recorded or disclosed in our financial statements. The following table sets forth our future contractual obligations and commercial commitments as of December 31, 2010 (in thousands):

Contractual Obligations

Total

Less than

1 year

1-3 years

3-5 years

More than

5 years

Operating lease obligations

$

10,192

$

2,551

$

3,835

$

2,184

$

1,622

Income tax uncertainties

398

-

398

-

-

Long-term debt obligations

-

-

-

-

-

Capital lease obligations

-

-

-

-

-

Purchase obligations

-

-

-

-

-

Other long-term liabilities

-

-

-

-

-

Total contractual cash obligations

$

10,590

$

2,551

$

4,233

$

2,184

$

1,622

While we have significant operating lease commitments for office space, those commitments are generally tied to the period of performance under related contracts. During the first quarter of 2010, we entered into a new operating lease for office space in Texas. The lease runs from April 2010 through December 2018 with varying annual rent payments ranging from approximately $430,000 to $510,000. In the event that our contract with the state of Texas is not renewed, we may terminate the lease by providing thirty days prior written notice. In such event, we would be responsible to pay a termination fee, as defined in the lease agreement.

We have income tax uncertainties of approximately $0.4 million at December 31, 2010. These obligations are classified as non-current on our consolidated balance sheet, as resolution is expected to take more than a year. We estimate that these matters could be resolved in one to three years as reflected in the table above. However, the ultimate timing of resolution is uncertain. See Notes 2 and 10 in the Notes to the Consolidated Financial Statements included in this Form 10-K for further discussion on income taxes.

45

Recent Accounting Pronouncements

Refer to Note 2 in the Notes to the Consolidated Financial Statements included in this Form 10-K for a description of recent accounting pronouncements.

ITEM 7A. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

INTEREST RATE RISK. Our cash and cash equivalents are subject to market risk due to changes in interest rates. Cash held in sweep accounts is invested primarily in U.S. government money market accounts that purchase U.S. agency instruments, direct obligations of the U.S. Treasury or repurchase agreements secured by U.S. agency instruments. Interest rates related to these floating rate securities may produce less income than expected if interest rates fall. Current yields associated with these securities have decreased significantly due to the increased demand for more conservative investments in light of the recent credit crisis. Due in part to these factors, our future interest income may fall short of expectations due to changes in interest rates, but is not expected to materially impact results of operations.

Borrowings under our line of credit bear interest at a floating rate. Interest on amounts borrowed is payable at a base rate equal to the higher of the Federal Funds Rate plus 0.5% or the bank’s prime rate. We currently have no principal amounts of indebtedness outstanding under our line of credit.

We do not use derivative financial instruments. A 10% change in interest rates would not have a material effect on our financial condition, results of operations or cash flows.

46

ITEM 8. CONSOLIDATED FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of NIC Inc.:

In our opinion, the accompanying consolidated balance sheets and the related consolidated statements of income, changes in stockholders’ equity and cash flows present fairly, in all material respects, the financial position of NIC Inc. and its subsidiaries at December 31, 2010 and 2009, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2010 in conformity with accounting principles generally accepted in the United States of America. Also in our opinion, the Company maintained, in all material respects, effective internal control over financial reporting as of December 31, 2010, based on criteria established in
Internal Control – Integrated Framework
issued by the Committee of Sponsoring Organizations of the Treadway Commission (COSO). The Company’s management is responsible for these financial statements, for maintaining effective internal control over financial reporting and for its assessment of the effectiveness of internal control over financial reporting, included in the accompanying Management’s Report on Internal Control Over Financial Reporting appearing under Item 9A. Our responsibility is to express opinions on these financial statements and on the Company’s internal control over financial reporting based on our integrated audits. We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audits to obtain reasonable assurance about whether the financial statements are free of material misstatement and whether effective internal control over financial reporting was maintained in all material respects. Our audits of the financial statements include examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements, assessing the accounting principles used and significant estimates made by management, and evaluating the overall financial statement presentation. Our audit of internal control over financial reporting included obtaining an understanding of internal control over financial reporting, assessing the risk that a material weakness exists, and testing and evaluating the design and operating effectiveness of internal control based on the assessed risk. Our audits also included performing such other procedures as we considered necessary in the circumstances. We believe that our audits provide a reasonable basis for our opinions.

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles. A company’s internal control over financial reporting includes those policies and procedures that (i) pertain to the maintenance of records that, in reasonable detail, accurately and fairly reflect the transactions and dispositions of the assets of the company; (ii) provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the company are being made only in accordance with authorizations of management and directors of the company; and (iii) provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use, or disposition of the company’s assets that could have a material effect on the financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

/s/ PricewaterhouseCoopers LLP

Kansas City, Missouri

March 16, 2011

47

NIC INC.

CONSOLIDATED BALANCE SHEETS

December 31,

2010

2009

ASSETS

Current assets:

Cash and cash equivalents

$

51,686,503

$

68,631,883

Trade accounts receivable

42,059,099

38,963,791

Deferred income taxes, net

871,817

834,439

Prepaid expenses & other current assets

5,920,118

3,231,438

Total current assets

100,537,537

111,661,551

Property and equipment, net

6,758,485

6,427,499

Intangible assets, net

1,539,080

1,991,615

Deferred income taxes, net

2,297,768

3,284,551

Other assets

243,415

242,293

Total assets

$

111,376,285

$

123,607,509

LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:

Accounts payable

$

41,598,692

$

42,872,201

Accrued expenses

14,463,748

12,792,795

Other current liabilities

694,424

777,032

Total current liabilities

56,756,864

56,442,028

Other long-term liabilities

1,349,712

606,737

Total liabilities

58,106,576

57,048,765

Commitments and contingencies

-

-

Stockholders' equity:

Common stock, $0.0001 par, 200,000,000 shares authorized,

63,705,851 and 63,239,473 shares issued and outstanding

6,371

6,324

Additional paid-in capital

107,934,910

139,587,039

Accumulated deficit

(54,671,572

)

(73,034,619

)

Total stockholders' equity

53,269,709

66,558,744

Total liabilities and stockholders' equity

$

111,376,285

$

123,607,509

The accompanying notes are an integral part of these consolidated financial statements.