Frequently Asked Questions

In order to best serve our members, we have compiled a list of answers and information to frequently asked questions. If you do not see what you’re looking for or have additional questions, please contact a local Member Service Representative.

If you forgot your Online Banking password you can reset it online here. Please note that you must have access to the e-mail that was used when setting up your Online Banking account. If you do not have access to the e-mail account, please contact a local Member Service Representative for assistance.

Please note that in order to sign-up for Online Banking you must have an e-mail address on file with Marine. If you did not provide one at account opening or are not sure if an e-mail address is on file, please contact a local Member Service Representative.

To access the new Audio Banking system as a first-time user you will need your Marine Credit Union account number and a temporary Audio Banking PIN number. The temporary Audio Banking PIN will be set to the last four digits of the primary account holder’s Social Security number. Call 800.444.5717 and enter your account number and temporary Audio Banking PIN when prompted. Once in the system, you will be able to change your PIN to a selection of your choice.

There are multiple ways you can request to have your address on file changed. You may submit a secure message through your Online Banking account, send an e-mail, stop into your local branch, or submit a request through the online form on our website.

If you submit your request through an electronic channel, a Member Service Representative will place a call to the phone number listed on your account to verify your identity (this is not done if you stop into your local branch). This is done for security purposes as a way to protect your information. You must answer or return the phone call before your address on file will be updated.

If the phone number on your account is no longer valid, you will need to contact us to update your phone number on file. Due to security purposes, if the phone number on file has not been on your account for at least 30 days, you must stop into your local branch with proper identification in order to complete the address change request.

Changing your debit card PIN can be done at any time by calling 1.877.267.6914. Simply have your card number and current debit card PIN ready. You may also stop into a local branch to update your debit card PIN.

Yes, if you wish to opt-out of having ads appear in your Online Banking Account you may do so at any time. Please send an e-mail to Info@MarineCU.com with ‘Online Banking Ad Opt-Out’ in the subject line.

Navigation throughout the new Marine Mobile App is now easier than ever! To move from screen to screen, simply select your desired menu from the icon in the top left corner of the app with the three horizontal lines. Some screens also feature an additional red icon in the lower right-hand corner allowing you to jump to related features within the app.

Direct deposits and electronic payments allow for convenient access to your funds and faster payments. Please ensure you include both the routing number and full MICR number when providing your account information to employers and merchants to avoid processing delays. Please note that each checking, savings, and loan has a unique MICR number, and your membership number should be used for electronic transactions.

You can locate the routing number and full MICR number information within Online Banking under Services or contact us at 1.800.923.7280.