Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

GVA

LIS

Excellent 10.0

Crew and captain we're very kind and friendly

LIS

EWR

Excellent 10.0

was delayed 2 hours

LIS

MIA

Excellent 8.0

Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time

Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!

Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.

LHR

DEL

Good 7.6

Seats were comfortable again.

Crew seemed to be a little more aggressive and rude than last flight from BA.

DEN

LHR

Excellent 8.3

Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping

There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.

I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!

NCE

ZRH

Excellent 10.0

Easy check in. Crew efficient and personal attention.

LHR

ZRH

Excellent 10.0

I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!

ZRH

TLV

Excellent 10.0

Everything

Nothing

VCE

ZRH

Good 7.0

See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs

A grown man coughing loudly during a 10 hr flight w/o once covering his mouth

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

DKR

LIS

Mediocre 2.0

Not good
I book a fly

LIS

EWR

Good 6.3

Friendly and kind captain and crew

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon..
Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

Uneventful, other than having missed the original connecting flight on account of delays.

There was no food or entertainment, so I can't rate them.

LHR

DEL

Good 7.6

Seats were comfortable again.

Crew seemed to be a little more aggressive and rude than last flight from BA.

DEN

LHR

Excellent 8.3

Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping

There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.

BOS

LHR

Mediocre 2.0

nothing

Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.

I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!

JFK

ZRH

Excellent 10.0

Crew was attentive and courteous. Everything from check in to landing was simple and streamlined.

VCE

ZRH

Good 7.0

See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs

A grown man coughing loudly during a 10 hr flight w/o once covering his mouth

MIA

ZRH

Excellent 10.0

The hospitality & staff were impeccable.

JFK

ZRH

Excellent 8.0

The crew took very good care of us with food and drinks

Updates by the captain about the situation were too few, too infrequent.

I had 1 jour layover but was a big lide for air line
I would never travel with this air line again the rest my life
They have me pay my luggage. That is stealing from customers
Butshit

MIA

LIS

Mediocre 3.6

I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good.
They need to make sure all chairs a fixed and now obstructing passengers comfortable manner

GVA

LIS

Excellent 10.0

Crew and captain we're very kind and friendly

LIS

EWR

Excellent 10.0

was delayed 2 hours

AGP

LIS

Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy.

BLR

LHR

Good 7.0

Flat bed to sleep

not enough Indian Movies

LHR

LAS

Mediocre 3.3

This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.

LHR

ORD

Mediocre 2.0

No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful.

Everything

LHR

MXP

Okay 4.6

Uneventful, other than having missed the original connecting flight on account of delays.

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon..
Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

LPA

LIS

Mediocre 2.0

Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later.

JFK

LIS

Mediocre 2.0

Cancelled our flight, at 4am. Did not give a reasonX

AGP

LIS

Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

Crew seemed to be a little more aggressive and rude than last flight from BA.

FRA

LHR

Mediocre 2.0

Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.

BOS

LHR

Mediocre 2.0

nothing

Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.

LHR

LAS

Mediocre 3.3

This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.

Updates by the captain about the situation were too few, too infrequent.

JFK

GVA

Okay 4.0

Nothing.

The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them.

I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good.
They need to make sure all chairs a fixed and now obstructing passengers comfortable manner

LIS

MIA

Excellent 8.0

Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time

Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!

JFK

LIS

Mediocre 2.0

Cancelled our flight, at 4am. Did not give a reasonX

AGP

LIS

Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

British Airways overbooked this flight and made it unclear if I can board my flight. Overbooking is such a greedy behavior and airlines should refrain from engaging in this dubious policy. It is the second time this happens to me with BA.

LHR

ORD

Mediocre 2.0

No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful.

Everything

EWR

LHR

Good 6.0

My seat was comfortable, with good head and neck support.

BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy.

DEN

LHR

Excellent 8.3

Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping

There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.

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