How JustAnswer Works:

Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site.Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z., Appliance Doc

Category: Appliance

Satisfied Customers: 61896

Experience: 9+ years being an appliance technician with factory training.

13574879

Type Your Appliance Question Here...

Tyler Z. is online now

We have a GE Arctica Refrigerator Model #PSS25SGNABS. Recently

Customer Question

We have a GE Arctica Refrigerator Model #PSS25SGNABS. Recently we have had a hard time keeping the temp from being too cold. I have reset the interior controls to higher temps (44) but my temps still read 32 degrees, sometimes 28 degrees. My food has frozen at times and the water in the resevoir is also frozen. I'm trying to narrow down a diagnosis before calling for service. Can you please tell me what might be happening?

this is a very common issue and because the display is showing that it's 32 or 28 then the computer and the sensor is working correctly because it knows that it's too cold. The issue is your damper. There is a flap in the top left corner in your refrigerator that is supposed to open and close to stop air flow into the unit. This is how the temperature in the refrigerator is regulated, but unfortunately the flap hinges will freeze sometimes and then the flap will be forced open causing the hinges to break. This will cause the flap to stick open forever. You will need to replace the demper assembly to correct the issue. Here is a link to the part that will need to be replaced.

Ask an Appliance Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.

138 Appliance Technicians are Online Now

Type Your Appliance Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.