Terms and Conditions

We value the trust you place in HealWell24. This is why we
follow the highest standards for the customer information
privacy and transactions. Please note our privacy policy is
subject to change at any time without notice.

1. Collection of Personally Identifiable Information

We collect personally identifiable information (name, phone
number, email, location etc.) from you when you request for a
service. We do not for any reason whatsoever disclose/share your
Personal Identifiable Information to any entity.

2. Use of Demographic and Profile Data

We use personal information to provide the services you request.
We use your personal information to troubleshoot problems;
collect fees owed; measure interest in our products and
services, inform you about online and offline offers and
customize your experience. In our efforts to continually improve
our product and service offerings, we collect and analyse
demographic and profile data about our users’ activity on our
website. We identify and use your IP address to help diagnose
problems with our server, and to administer our website.

3. Data Security

When handling Personal Data, we protect information from any
misuse, loss, disclosure, alteration, unauthorized access and
deletion. We also use industry standard firewall, anti-virus and
password protection.

4. Cookies

A “cookie” is a small piece of information stored by a Web
server on a Web browser so it can be later read back from that
browser. Cookies are useful for enabling the browser to remember
information specific to a given user. hcah.in may place both
permanent and temporary cookies in your computer’s hard drive.
Healwell24.com cookies do not contain any of your personally
identifiable information and protected health information.

5. Newsletter & Blog Subscription

Visitors to healwell24.com may also sign up for our newsletters
and Health Advantage (blog section), without having to register.

6. Email Communications

HealWell24 will communicate with you through the email you have
specified. Your email address is never shared with anybody
within or outside HealWell24 HealWell24 uses this email address
to send you three types of communications:

Sending you newsletters that you have subscribed to,

Sending you blogs updates from Health Advantage that you have
subscribed to,

Sending you occasional announcements about changes in
HealWell24’s policies or announcement of new promotions or
services.

covid campaign

In light of the recent outbreak of Coronavirus (COVID-19) across
various parts of the world, HealWell24 is taking all possible
steps to ensure the safety of our customers, partners,
medical,Paramedicals and employees in all the Mumbai Region.

We are continuously training and educating our delivery
partners on the best practices of personal hygiene, proper
method and frequency of hand washing/sanitising as well as
what to do in case they have any symptoms related to COVID-19.

We have asked our delivery partners to self quarantine or
reach out to a doctor immediately if they have any symptoms.
We will support our delivery partners financially during
this time.

Delivery partners are being sent various advisories on
COVID-19 released by the Ministry of Health & Family Affairs
to keep them updated on the situation.

We are especially emphasizing on best practices on how to
handle food packages to ensure safe and hygienic delivery.

We have also reached out to our merchant partners and advised
them on best practices to be followed by staff to maintain a
healthy and safe environment.

Weâ€™ll continue to reiterate best practices around patient
handling and drive availability of hand sanitizers across all.

In case you want to avoid contact with our Paramedic and Medical
partner, you can request instructions on our app or Customer
Support No 904-964-4996

We are confident that with the right practices, and adequate
social distancing, we can help curb the spread of COVID-19. We
cannot emphasise enough on washing your hands properly before you
eat any kind.

Should you have any concerns or suggestions about the matter,
please reach out to our customer support team at
care@healwell24.com.

Stay safe,
Team HealWell24

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