Instruction

A young global smartphone brand focusing on introducing perfect sound quality and ultimate photography with cutting-edge technology, Vivo develops dynamic and stylish products for passionate young people. It develops and manufactures smartphones, smartphone accessories, software, and online services. Founded in 2009, Vivo has quickly expanded into markets in India and South East Asia.

At Vivo we are dedicated to the pursuit of perfection and continuously creating surprises for users through constant innovation. Pioneering the use of Hi-Fi audio chips in smartphones, Vivo created the very first smartphone with a dedicated Hi-Fi chip, the X1. Since then Vivo has remained committed to providing the very best possible audio experience to customers.

Our product’s camera also represents one of our most important competitive advantages. Photography is a way for people to express themselves and share joy with others. Through our smartphones, we offer users a professional-grade photography solution, taking mobile photography to the level of an art form, witnessing and recording all of life’s beautiful moments.

At Vivo we are dedicated to the pursuit of perfection and continuously creating surprises for users through constant innovation. Pioneering the use of Hi-Fi audio chips in smartphones, Vivo created the very first smartphone with a dedicated Hi-Fi chip, the X1. Since then Vivo has remained committed to providing the very best possible audio experience to customers.

Our product’s camera also represents one of our most important competitive advantages. Photography is a way for people to express themselves and share joy with others. Through our smartphones, we offer users a professional-grade photography solution, taking mobile photography to the level of an art form, witnessing and recording all of life’s beautiful moments.

At Vivo we are dedicated to the pursuit of perfection and continuously creating surprises for users through constant innovation. Pioneering the use of Hi-Fi audio chips in smartphones, Vivo created the very first smartphone with a dedicated Hi-Fi chip, the X1. Since then Vivo has remained committed to providing the very best possible audio experience to customers.

Our product’s camera also represents one of our most important competitive advantages. Photography is a way for people to express themselves and share joy with others. Through our smartphones, we offer users a professional-grade photography solution, taking mobile photography to the level of an art form, witnessing

Smart Split makes multi-tasking a breeze. If a text message comes in while you are watching a video, just click once to split the screen in two.
Please go to settings -- Smart Split -- Select App(s) that you want to display notifications as floating icons.
A message will be shown as a floating icon when it is received with an app running in full screen mode. Tap the icon, and the screen will be split into two.

Press the home and power buttons simultaneously. Then go to Albums – Screenshot to check and edit it.
You may also call out the control center and tap the icon: S-capture for Super Screenshot, including: Screen Recording, Long Screenshot, Funny Screenshot & Rectangular Screenshot.

There are multiple ways to increase your battery life:
1. Turn off Bluetooth / WLAN / Data when you do not need them;
2. Turn on low power mode;
3. Leaving apps running in the background increases battery consumption; press the background button to close applications you do not use;
5. To prolong battery life, please turn off the vibrate function of your mobile phone and just use the ring tone;
6. Try not to leave apps, pictures, or videos playing under background.
If the battery drains fast even though there are no features mentioned above consuming the power, you may need to replace it.

Various reasons can cause Wi-Fi connection failure, please check the possible reasons and their corresponding solutions below:
1. It is almost impossible to establish Wi-Fi connection when the signal is too weak, please make sure the Wi-Fi signal is good enough when building the connection;
2. Connection restrictions (such as MAC/IP filtering) of your wireless router might block your attempt to connect, please change the connection restrictions by following the instructions of your router;
3. Faulty firmware may cause disconnection, please download the up-to-date firmware from Vivo’s official website to update your phone.

Several reasons can cause USB connection failure, please check the possible reasons and their corresponding solutions below:
1. USB devices are forbidden on the computer, please allow USB devices to connect to your computer;
2. The USB data cable is broken, please check using other USB ports or try on a new cable;
3. Faulty firmware may cause disconnection, please bring the phone to our Vivo service center to fix the software, or download the corresponding firmware from our official website to update your phone;
4. Download the “Vivo Driver for Mac” on official site for macOS users to manage smartphone's files.

Make sure your device is up-to-date. If it is, please apply as much of your fingerprint on the sensor as possible while unlocking. Make sure there is no liquid, dust or other material between the sensor and finger when unlocking your phone. Wipe the scanner with a clean cloth regularly.
Try pressing firmly and if that doesn’t work, try pressing very lightly. Reboot your phone and try to unlock your phone with the fingerprint scanner again when your phone turns back on.
Delete all the fingerprints and register them again.

Please check whether the issue is related to a specific application or not. If it is caused by a single app, please reinstall that app.
Make sure that your device is up-to-date. If the issue persists, please back up your device and perform a hard reset or go to our Vivo service center to seek further professional assistance.