JOB DESCRIPTION

Jobs in this category are responsible for: selling and servicing customers within one or more departments including Mattresses; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay plus potential commissions based on sales; however, the compensation structure may vary by department or store.* Takes ownership for enhancing the customer experience * Partners with selling associates, sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, ring register) * Understands website navigation, and proactively leverages technology in order to facilitate the customer experience * Sets and maintains sales floor to national merchandising and presentation standards * Sets plan-o-grams, endcaps, bulk stacks, pad resets, and typicals * Performs promotional ad setup and take down without error or omission * Performs accurate count updates and inventory adjustments * Prints, sorts, and sets non-promotional, promotional, and seasonal signing, including store-wide and event signing, if the assigned team is designated to perform this activity * Footwear: Maintains a neat and orderly stock room to facilitate identification of merchandise to be brought to the sales floor * Footwear: Utilizes pull list and Fill Floor processes to replenish sales floor * Footwear: Actively stocks sales floor throughout the day with merchandise from the stock room for maximum in-stock position * Hardlines: Performs Fill Floor process, placing merchandise on the sales floor after Backroom Associates have brought items to the staging area * Hardlines: Performs Out of Stock process, creating pull list and subsequently placing merchandise on the sales floor after Backroom Associates have brought items to the staging area * Hardlines: Ensures maximum in-stock condition by actively stocking sales floor throughout the day with merchandise that has been pulled to the staging area by Backroom Associates * Adheres to merchandise protection standards * Fully optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable: Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) * Uses basic internet navigation to access and print information/reports * Performs other duties as assigned. * Basic reading, arithmetic, writing and oral communication skills * Basic internet navigationEqual Opportunity Employer / Disability / Vet.