Poloniex Review – Is it a Legit Exchange?

Poloniex,
also known as Polo, has been based out of Delaware, United States,
since 2014. It’s a well-known name in the industry, and it consistently
boasts the highest trading volumes for altcoins.

Users who want an unparalleled selection of altcoin trading
pairs will enjoy Poloniex. The exchange’s setup suits more experienced
cryptocurrency traders—it isn’t the place to make your first Bitcoin
purchase. If you’re looking to use fiat currencies to purchase
cryptocurrencies, then you’ll need to invest in another platform such
as Coinbase.

Currency support

The broad range of altcoins available for trading is the
resounding pull for most Polo users. However, deposits must be made in
cryptocurrency. There’s no support for bank transfers or credit card
transactions.

Once you’ve deposited your chosen funds, there’s an option to store value in USDT (Tether),
a cryptocurrency that represents US dollars (e.g., 1 USDT should be the
same as 1 USD). This is handy for those who are nervous about market
volatility. While this is a useful tool, the fact that no fiat currency
support exists makes it a little tricky to trade out of a cryptocurrency
position because you’ll need another exchange platform.

The trading pairs on offer make Poloniex a very attractive platform,
with altcoin trading options in Bitcoin, Ether, Monero, and USDT.

Country support

Although the platform is based in the United States, no real
geographical restrictions exist for Poloniex customers. This in large
part comes down to the pure cryptocurrency setup on the platform. It’s
not currently required to conform to local banking and finance
regulations because there’s no fiat currency used. It appears to be
operated with particular freedom, particularly when compared to fully
regulated exchanges such as Gemini.

Fees

Poloniex provides some of the lowest fees around, with the highest
taker fee set at 0.25% when trading under 600 BTC. The maker fee starts
at 0.15%, which is particularly low for trading exchanges. Working with
colossal trade sizes, you can almost eliminate fees. Here’s the full fee
schedule:

Keep in mind that one of the major downsides of the exchange is that
is doesn’t allow you to withdraw more than $2,000 a day. This could be a
big obstacle if you’re trading large amounts of Bitcoin.

Security

A clear and concise layout of the exchange’s security features is a
little hard to come by. Poloniex does, however, claim the following:

Beyond this, how the platform’s security operates is a bit of a
mystery. Generally, I like to know what steps are in place to protect
trading accounts—if only to sleep a little easier at night.

The near-essential two-factor authentication is available to users so
that at least hackers can’t access your account with just a single
password. As always, try not to keep large sums in a trading exchange
for lengthy periods of time. If possible, store funds in a cold hard
wallet under your control. Try Ledger or Trezor for a neat, affordable solution.

Customer support

Customer support is a real bone of contention for many Poloniex
customers. Many report long wait times—even up to and above 90 days.
Reports across Reddit and other forums become uncomfortable to read
after a while. Some users feel like they’re knocking on the door of a
haunted house when trying to solve their problems.

I don’t think it’s anything malicious or scam-worthy from the
customer support team, but it could be more a sign of a struggle to deal
with phenomenal demand. It’s an issue for most of the industry as
virtually all companies battle to keep up with incredible expansion and
interest.

Public opinion/online reviews

Customer support problems combined with other issues really do leave a black mark on Poloniex. Given that it’s such a powerhouse of an exchange, it’s shocking to see such lowly opinions littering the web.

Questions about liquidity and the ability to withdraw funds are
another underlying obstacle for traders. Reports of withdrawal requests
“awaiting approval” for seemingly infinite periods of time account for
many of the complaints.

As I mentioned earlier, the struggle to trade out of a
cryptocurrency position really comes to the forefront. If you’re looking
to liquidate funds after trading, a quick and painless withdrawal
process is essential. Seeing your money frozen while awaiting approval
could be almost ruinous. It certainly makes me think twice about
regularly working with Poloniex.

Margin trading features

One area in which Poloniex dominates the competition is the margin trading
feature it offers. Users can quickly and efficiently use a peer-to-peer
function to borrow funds and start margin trading. Not only can you
secure trading funds, you can also take advantage of the lending feature
to work with other traders. This can be particularly profitable for
both parties when the market is strong and trending upward.

Conclusion: Is Poloniex a good exchange?

Poloniex’s huge trading volumes suggest that it actually
operates smoothly and without problems for the majority of users. But
public opinion and complaints do make me think twice about the exchange.
The brilliant access to altcoins and trading pairs is a real upside,
but if you can’t withdraw your funds, then it’s all a waste of time.

Perhaps Poloniex’s sheer volume and popularity are stifling
its problem-solving and customer support efforts. There’s a wide range
of competition now, so you may want to look at some other
options—especially if you’re simply wanting to deal with major
cryptocurrencies such as Bitcoin, Bitcoin Cash, Ether, and Litecoin.