Refund Policy & Warranty Info

Ninebot Segway Malaysia provides a 1 Year Manufacturer Warranty and 6 Months Battery Warranty for all Ninebot Segway products purchased from Ninebot MalaysiaSdn Bhd or Eco Pro Technology Sdn Bhd only. In the event of a manufacturer’s defect in your Ninebot Segway product from Ninebot Malaysia, we will verify the issue and perform a replacement on the parts that are defected by claiming the warranty from Ninebot Segway headquarters provided the unit is still under the Official Ninebot Malaysia warranty duration.

We do provide a one to one replacements on certain Ninebot Segway products, terms and conditions apply for the one to one replacements.

Refunds in cash do not apply for any products.

Please call us at +6013-333 3743 for more clarification is required on warranty.