Well on my 10th day of riding these bindings I came off a lift and clipped in.. halfway down a sweet little tree run I felt a weird feeling on my lead foot like less control. Turns out somehow my toestrap broke. After getting home I inspected the other toestrap and noticed the thick plastic was ripping on the bottom.

So I am a-little bummed at this point because the bindings are already going south after my 10th day on them:sad::angry:

I contacted rome thru the warranty page and said urgent since I can't ride these right now. Has anyone had any experience with rome warranty? After submitting my ticket it did not say anything like received or sent it just went back to the main page.. is this normal? how long does it take them to get back in touch with you on an urgent ticket? Do they have a phone number for warranty?

I requested they send me two of the new toe straps on the 14/15 model which I believe are the targa straps which are more durable.

Here are some pics.. really like these bindings but will be riding my cartels until fixed.

There are many posts on here last couple of years regards poor quality of various Rome bindings. They used to have a rep on here who was quite responsive and helpful but disappeared when the bad quality posts started to increase. Toe straps, ankle straps and forward lean adjusters are all problem areas across different models.

Dago91

02-26-2014 08:54 AM

Quote:

Originally Posted by Dago91
(Post 1568065)

I contacted rome thru the warranty page and said urgent since I can't ride these right now. Has anyone had any experience with rome warranty? After submitting my ticket it did not say anything like received or sent it just went back to the main page.. is this normal? how long does it take them to get back in touch with you on an urgent ticket?.

Ok.. so updating this to maybe help out anyone with future questions about the rome warranty page, because no one seemed to know.

-As I said when I submitted my ticket it gave me no indication that the ticket was received. I resubmitted my ticket today and here is what should happen.

- After submitting you get redirected to a page that has your ticket number and a description of your problem. if you go in to history you have a ticket with the status open.

-Simultaneously you will also receive an email from rome that says they have received the ticket and will be back with you shortly.

I believe something was wrong with their ticket warranty system the first time I submitted a ticket. Hope this helps anyone in the future and will keep you updated on how fast the turn around will be on romes end.

PayneSkillet

02-26-2014 09:28 AM

hey man, I had basically the same experience. I have the 12/13 390 boss, right toe strap got hooked during a tree run and unclipped, gone.

My local shop carries assorted binding parts and they sold me last years toe strap for like $10. If you don't mind it looking a bit different, it works the same exact way.

I'm gonna go with a pair of Union's after this season

tdn

02-26-2014 01:12 PM

10 Attachment(s)

That's one of the issues I had with my 2012 390 Boss bindings too, after a run it unhooked and disappeared. I kind of saw it coming.. it would unhook by itself constantly making for some potentially dangerous situations.

Contact Rome, they'll probably send you a replacement.

Dago91

02-26-2014 01:29 PM

Quote:

Originally Posted by tdn
(Post 1573585)

That's one of the issues I had with my 2012 390 Boss bindings too, after a run it unhooked and disappeared. I kind of saw it coming.. it would unhook by itself constantly making for some potentially dangerous situations.

Contact Rome, they'll probably send you a replacement.

@tdn and @wiredsport thanks again for your help on this.

For me the only thing that I see besides the toe strap issue are the following..

-paint chipping issue.. I have the green color-way -- 20114/15 has completely addressed this issue.
-the graphics in the foam auto cant just diminish away.. honestly thou that is too be expected with that type of material -- again 2014/ has completely addressed this issue with one solid footbed with better material used on the footbed.

Overall I really like these bindings.. the ankle strap is nice and plush.. the buckles and ladders are smooth. highback seems good after I fixed th lean adjuster. Personally I like a company that listens to the feedback of the riders and addresses problems the way rome seems to do year in and year out.

redlude97

02-26-2014 01:48 PM

I've been disappointed in my 13 bosses as well. I've now broken 2 ankle strap buckles. The original and the replacement they sent me. In 3 days of use. Right now they have some generic buckle I got from the resort shop. My old 390's from 08 have close to 50 days on them and are still going strong so I don't know if its a fluke or worse manufacturing because the design appears the same.

ThunderChunky

02-26-2014 02:12 PM

This happens to almost all bindings. Happened to my Mobs the other day and my friends Technines the day after. Just contact Rome. I had an out of warranty pair of bindings and they overnight shipped me a new highback.

They may have gotten dramatically shittier in the last two years I don't know, but chances are you're just a shitty unlucky situation. I haven't had this happen with my 390s, but I've barely ridden them. Hope this don't happen to me.

Deimus85

02-26-2014 02:35 PM

Rome has always had awesome customer service when I have dealt with them.

msq_sf

02-26-2014 03:21 PM

My 2013 Targas toe straps were broken as well. Sent them a message and in a couple of days Mike G. from romesnowboards sent me a tracking number. Amazing CS.