Applies to:

Be sure your speaker is in discoverable mode. Press the Bluetooth button until the speaker's Bluetooth indicator starts flashing blue

Make sure Bluetooth is turned ON on your device. This is typically done in the settings menu of the device

Open your device's Bluetooth settings menu and make sure “Bose SoundLink” is selected as the paired device. If you don't see the SoundLink speaker on your device, choose "search" or "scan" from the device's Bluetooth menu

Try moving your device closer to the speaker. Bluetooth range is about 30 feet. Range is reduced when interference is present, like walls or multiple Bluetooth devices in the same area

If possible, turn off all other nearby Bluetooth devices or disable their Bluetooth functionality

Make sure your Bluetooth device supports the A2DP (stereo Bluetooth) profile for music playback. If you're not sure, check the owner's guide of your device

When connecting to a computer, make sure to select the the SoundLink speaker as the sound output device from the sound settings menu of the computer (refer to the computer manufacturer for more information). You may need to play a song or close and reopen the music playback application to finalize the connection

Reset the device you are trying to pair. This is typically done by rebooting/restarting it or removing the battery and/or power cord for one minute

Reset the speaker by turning it on and then holding the power button for 10 seconds until it turns off.

A factory reset clears the speaker's language setting and its paired mobile device memory, returning the speaker to original factory settings. Once reset, turn the speaker on and try again to pair the device