Simplify relationship management by bringing together all constituent information into a central location
Save time by sharing information and existing work across the organization, allowing you to reuse effective campaigns, marketing, and service materials rather than creating new ones
Automate and streamline processes by identifying best practices and creating consistent procedures

Major Capabilities
Create reports: Reports are available with on-demand, scheduled, or event-based delivery and can be generated by users without IT assistance.
Import contacts: Users can integrate contacts, emails, tasks, appointments, or OneNote notes with the appropriate customer records; track email correspondence; and schedule and automate tasks such as customer contacts.
Track correspondence: Replies to tracked emails are automatically tracked as well, allowing users to quickly see all pertinent correspondence with or about a customer.
Customize permissions and interfaces: You can set access rights and interface settings at all levels and departments so that personnel can access records in an appropriate and intuitive form. You can also customize the web and Outlook interfaces.
Secure data: Dynamics CRM supports SQL Server Mirroring, which ensures that a backup copy of the database is consistently available in case of damaged files.