Policies

Business Hours

We are normally open Monday through Friday, 9:00 a.m. to 5:00 pm (Pacific Standard Time). We close for all major holy days, including Holy Week (from Holy Wednesday at noon) and Great Feasts of the Church.

Shipping and Handling Costs

We use real-time U.S. Postal Service (USPS) rates that are based on shipping weight and the destination.

We offer two different discount groups, Church Bookstores and Retail Stores.

For each group two types of discounts apply: normal and limited. A normal discount applies only to most icons. A limited discount is one-half your group discount rate on our XX-Large, Iconostassis and Pocket Sized icons. It also applies to all custom icon mounting and enlargments.

Church Bookstores: 40% off our icons, 40% off Uncut Mountain Press books, 20% off most other items. A Church Bookstore is defined as one which is clearly established as such: books and icons are kept in stock and on display for sale in a dedicated location, and the store has its own bank account.

Retail Stores: same as for Church Bookstores except 50% off icons. A Retail Store differs from a Church Bookstore in that it has a separate physical location, regular business hours, a business phone, etc. We offer a deeper discount to offset the additional operating costs of a true retail store.

Please click here to begin your application for one of our discount groups.

Note: These discount groups are required to order books in minimum quantities of three. Discount group members may not use other promotional discounts such as "% off" coupons.

Credit Cards

We do not keep your credit card data on file.

Delivery

Please remember that we are a small family-run business, not Amazon.com. We do not keep a huge inventory of products on hand ready to ship off as soon as orders come in each day. Your icons (as well as hundreds of others each week) are made to order and hand-crafted right here at our workshop in Walla Walla, Washington. Therefore, please allow approximately 6-10 days for your order to ship. Because we do not keep an inventory, sometimes it may take a day or two longer depending on materials or the amount of orders in our print line up. However, we will do everything possible to get your order to you as quickly as possible.

Should you need your item(s) more quickly, please either advise us when ordering (you can place "need by date" in comment section when checking out) or, send us an email and we will be happy to accommodate as best we can. We will get back to you with any rush handling or express shipping charges necessary to get your order to you on time.

Product Guarantee

All products purchased are fully guaranteed with regard to materials and workmanship. Any problem will be repaired or replaced without charge at any time, by simply contacting us for return authorization.

Returns

No returns will be accepted unless there is a return authorization approved in advance of receiving the returns, and the problem is a material or workmanship imperfection from our production outside of the original artwork which is shown clearly in our catalogue or on our web site. There are absolutely no returns on any of our Laminated Prints, XX-Large or Iconostasis sizes. On rare occasions when we do approve a return that is not due to damage or defective workmanship, the customer must pay the return shipping, and a 20% restocking fee will be deducted from the refund.