Windows 7 - Internet Explorer 8 - Windows Authentification

We are currently putting to the test the latest Windows 7 Ultimate that has got out. We're runnnig Sysaid 6.0.4 on Windows 2003 Server 64bit. If we try to log on to the helpdesk at the windows authenfication prompt with IE 8 .... it does not work.... it keeps asking for the credential. If I use FireFox it works as long as i'm not entering the domain name.

Any ideas why the authentification does not work with IE 8 on Windows 7??

This message was edited 1 time. Last update was at May. 29, 2009 11:32 AM

Well I've tried this and same results ... I don't get why it's working with WinXP/Vista and not with Windows 7... it's the same IE ... might be a trust issue between Windows 7 and Windows 2000 domain although we have a local Intranet and it has no authentification problem with IIS and Shared folders what so ever.

Support Team took a look at this, and they could not figure out the problem ... they are still working on it! Since that it's Windows 7 RC ... they might not make this a priority! It's working with FireFox for now but it still prompt for a login!

In regards to the Windows 7 issues. We have tested it on our network and if we try to go through our proxy it immediately locks out our AD account. I haven't tried with SysAid, but it seems Windows 7 doesn't handle NTLM the same way Vista or XP did.

We have investigated the issue and found a solution that you can use to enable SSO on windows 7 systems.
To do it, please go to Local Security policy > Security settings > local policies > security options
Select Network security > Lan manager Authentication level and change it to "Send LM & NTLM responses"

I can suggest you to upgrade your SysAid to our latest version (7.0.05).
I assume this version will fix all your windows7 issues .

I case you are using SSO (Single Sign On) you will need to follow this procedure :
By default the NTLM protocol in Windows 7 is disabled. This protocol is required by SysAid to enable SSO. In order to enable SSO on windows 7 systems, please follow the below instructions:
Go to Local Security policy > Security settings > local policies > security options
Select Network security > Lan manager Authentication level and change it to "Send LM & NTLM responses".

Please test it first on one machine with Win7. In case it solve the issue you will need to define this rule as GPO.

I can suggest you to upgrade your SysAid to our latest version (7.0.05).
I assume this version will fix all your windows7 issues .

I case you are using SSO (Single Sign On) you will need to follow this procedure :
By default the NTLM protocol in Windows 7 is disabled. This protocol is required by SysAid to enable SSO. In order to enable SSO on windows 7 systems, please follow the below instructions:
Go to Local Security policy > Security settings > local policies > security options
Select Network security > Lan manager Authentication level and change it to "Send LM & NTLM responses".

Please test it first on one machine with Win7. In case it solve the issue you will need to define this rule as GPO.

Liran

I can verify without a doubt that this doesn't work in Windows 7 professional 64 bit or 32 bit. We have been dealing with this issue for months and Ilient has yet to resolve it.

Funny how when I called that they never mentioned that they've been dealing with this as far back as v7.