If the 3D Secure window is missing when you are trying to authenticate a payment:

Because the software uses Internet Explorer's ActiveX components to display the cashier, you can fix the issue by:

1. Opening Internet Explorer and going to Tools -> Internet Options.

2. Choose the Security tab and then click on ‘Internet’ followed by ‘Custom Level’.

3. From the ‘Custom level’ button, the Security Settings will open up. From there please reset the custom settings to Medium by choosing ‘Medium’ from the ‘Reset to:’ menu and clicking the ‘Reset’ button.

4. Click ‘Yes’ on the warning message.

5. Click ‘OK’.

6. Restart Internet Explorer and log back in to the casino lobby to try again.

If script debugging is enabled, you can disable script debugging by doing the following:

If you still cannot download the game data, your internet service provider might be using some kind of cache for downloaded files. As such, we advise you to please contact your internet service provider and ask them to delete the temporary cache.

If you receive a message "impossible to connect to the main server for the download":

Because certain ports may be blocked by either your local firewall or internet service provider, please do the following:

1. Add the casino.exe file to the firewall software’s whitelist. Because there are many firewall software providers there are is no universal guide available for editing the configuration and you should therefore consult the documentation of your software on how to execute this.

2. In case the connection still cannot be established, contact your internet service provider to troubleshoot this further.