Specifically asked on booking for lie flat seat, on overnight flight between ORD and LHR. Was told yes, no
problem. These are what I would describe as premium economy seats, they recline but do not go flat. 7 seats left
to right across the body of the plane. can't believe they are charging 4k for this. Will not fly AA again.

"this 1970's seat was worse than economy"

Aircraft:

Boeing 777-200

Seat Type:

Business Class

Date:

21 March 2015

Reviewer:

J Gregg

Sleep Comfort

Sitting Comfort

Overall Rating

Seat Length

Seat Width

Seat Privacy

Recommended

Heathrow to Miami. Business Class. An utter waste of money - as previous reviews say - this 1970's seat was worse
than economy - at least in that class you don't slip down to the footrest. AA - you are having a laugh. On return
had 1x2x1 setup - which was absolutely fine.

"the fact that AA is calling this first class is false"

Aircraft:

Boeing 777

Seat Type:

First Class

Date:

21 March 2015

Reviewer:

S Sriberg

Sleep Comfort

Sitting Comfort

Overall Rating

Seat Length

Seat Width

Seat Privacy

Recommended

Just flew AA from Heathrow to Miami first class. Appalling flight! Old, tired plane with minute screens and a
selection of old films, very bad food and generally the worst "first" ever. Crew apologetic and beds ok but the
fact that AA is calling this first class is false advertising since it's amenities are so poor. The response I got
from customer service was "sorry you were disappointed with the amenities but the flight cost is for transport".
Sham on them! If you call something "first class" it's all about the amenities! After 30+ years of flying AA I
will now avoid this airline.

"Stepping into business class was like entering a time warp"

Aircraft:

Boeing 777-200

Seat Type:

Business Class

Date:

6 January 2015

Reviewer:

Edward Riseman

Sleep Comfort

Sitting Comfort

Overall Rating

Seat Length

Seat Width

Seat Privacy

Recommended

American Airlines has been making a lot of noise in the UK about the new configurations for trans-atlantic
flights. Sadly, my Chicago-LHR was not one of them. Stepping into business class was like entering a time warp.
Are AA so far behind to offer 2X3X2 seating side by side with main screen entertainment? The seat while spacious
felt like sitting in a E-Z-Boy chair and the sleep position was like being on a bottom heavy see-saw. Very
uncomfortable for sleep and so far behind their competitors to make this embarassing.

"In the seat I kept sliding down so sleep was nearly impossible"

Aircraft:

Boeing 777-200

Seat Type:

Business Class

Date:

6 January 2015

Reviewer:

D Price

Sleep Comfort

Sitting Comfort

Overall Rating

Seat Length

Seat Width

Seat Privacy

Recommended

Review score is largely based on the difficulty sleeping in the angled lie-flat seat, but the overall flight
experience was poor. In the seat I kept sliding down so sleep was nearly impossible. Also, the headphone jack at
my seat did not work so I could not use in-flight entertainment or the nice Bose headphones. My Asian vegetarian
meal literally consisted of steamed rice and a few green beans on top (no sauce, no flavor), not an Indian meal as
is advertised. The flight attendant recognized this was substandard and apologized when she served it but there
was little else she could do at 30,000 feet. Flight was booked through BA - from here on I'll avoid their AA
partner flights where possible.

"It was a bit narrow so it made sleeping a little difficult"

Aircraft:

Boeing 777-200

Seat Type:

First Class

Date:

6 January 2015

Reviewer:

Michael Wainstein

Sleep Comfort

Sitting Comfort

Overall Rating

Seat Length

Seat Width

Seat Privacy

Recommended

The headrest was so uncomfortable and since we were delayed two hours and sat on the plane that whole time without
being able to recline, I thought I was going to scream. Awful to make a seat so stupidly. I will say, once I was
able to recline, the seat was quite comfortable. It was a bit narrow so it made sleeping a little difficult but it
was really pretty good. There was plenty of length and it was flat. But when I lay on my back, my arms couldn't
fit into the seat and had to rest on the armrest instead of next to me as they do in a regular bed. The plan and
my seat was old. There were multiple tears in my seat upholstery. The flight attendants were pleasant enough but
their service was very slow and they never brought me water unless I walked up and asked for it. When the flight
attendant moved my entertainment screen (very very tiny and hard to see and work, very disappointing), she didn't
move it back after taking my tray table out. I had to unbuckle, lean forward and move it back. Now, I might sound
a bit like a snob, but it just was indicative of the whole experience. The food was awful. I never leave food on
my plate, but i didn't eat the crab appetizer which was cheap crab drenched in mayonaise. The pumpkin soup and the
salad were good, the tilapia was inedible. I took two bites. I passed on the dessert. Breakfast was a small fruit
plate, a biscuit and a small dish of stale granola. I was truly shocked at how awful the whole service was. I have
had better food and service on Thai airways economy long-hauls. This was truly disappointing and I think I would
sue in court had I paid the 10K a regular ticket costs.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 767

Date

5 October 2014

Cabin

Business Class

Review by

L Reitmann

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

One of the worst international flights of my life. The head-rest pushed my head about 3 inches forward and
I had back and head pains even before take off. While other airlines provide privacy, American Airlines
First class passengers enjoy seats that turn into the aisle for that extra no-privacy! The TV was small and
I was offered the choice of 37 different movies - mostly rather old and unpopular movies. The food was
fancy, but I wished to have had the Economy service of other airlines with over a 100 movie choices and
"chicken" or "pasta" as food choices. The seat was most uncomfortable and the provided blanket was too
short for a regular-sized person. The only positive two points were that the flight attendants tried hard
to please me and I didn't have to deal with the Economy passenger drama - in all other aspects, I consider
the Economy class of other airlines by far superior!

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777-300

Date

5 October 2014

Cabin

Business Class

Review by

C White

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

HKG to DFW, September 2014, Seat 9D. I was pleased with the atmosphere of the business cabin (fresh,
spacious and cozy). AA business class configuration is 1x2x1; seat 9D is part of the two seater middle
section and offers sufficient privacy from the seat next to it. There was plenty of storage for my bag,
gigantic shoes and laptop. Welcome drinks served by the crew as we settled into our seats. Meals were of
good quality (ice cream sundaes were a nice touch). It seems odd that the headphone jack is located in the
storage compartment, but it's a blessing in disguise as you won't get tangled up with the cord while
sleeping. I'm 6'6" with wide shoulders, and I was comfortable in each configuration that I put the seat in.
While laying flat I had 2" extra head and foot room, and slept well on my back and sides. Overall this was
an enjoyable experience, and I would fly AA's business class on the new 777-300 again.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777-300ER

Date

5 October 2014

Cabin

Business Class

Review by

J Ash

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

DFW-HKG-DFW. Ilove the privacy of the seat, bed is comfortable and plenty of space to place your items.
(each seat has it's own over head bin, unlike the 777-200 ) Great pillow, blanket and Bose Headsets, and
amenity kit with Akhassa products. TV is quite large and plenty of options. The mini-forward Business Class
cabin (rows 3-4 ) is quiet and close to the restrooms, yet not bothersome from any traffic due to the
seat's privacy. The pre-order meal feature didn't work, outbound, as the menu appeared to change, and I did
not prefer the choices left when they moved from row 15 down to my row-4, through the cabin. The return
meal was almost raw; I left the steak on the plate and ate the vegetables. Their appetizers and salads have
gotten better since late 2013 or so. Dessert is the staple sundae or cheese/crackers. It is the hard
product I look forward to - seat/bed, Bose Headsets are a plus, and not necessarily the meals, although
many meals on other flights have been very good. Flight Attendants are touch and go - have had extremely
rude FA's on many flights and crews on DFW-HKG-DFW segments had a mix. Some were engaged, and some were
professional, yet not interested in smiling at all.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777-300

Date

7 August 2014

Cabin

Business Class

Review by

A Astrella

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

Seat and Entertainment on this flight was great. I'm 6"2 and a big guy and this has to be the most
comfortable seat I have had on an international flight. DFW to HKG. On that note, that's the only great
thing about the flight. Service and food was horrible. I would have to assume that you would have better
service on a Greyhound bus. It was that bad.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 767-300

Date

30 July 2014

Cabin

Business Class

Review by

A Silva

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

BHZ-MIA-BHZ. Business class in American Airlines old 767-300 looks awfully cramped. It's very difficult to
sleep decently as one tends to slide down the slanted seat all the time.

AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : BOEING 757

Date

30 July 2014

Cabin

Business Class

Review by

B Nadel

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

This was the worst First/Business class seats I've ever flown in. Everything on the plane looked tired,
worn and dated. Seats only reclined a bit, tacky plastic upholstery. Sorry to be a cry-baby about it,
because folks in economy had it so much worse, but when you pay for a premium level, you expect your
money's worth. AA should be embarrassed. Plus, the only food we had to choose from was cereal or soggy
pancakes, and lukewarm coffee. High yuck factor all around. One movie, very little entertainment.
Response from AA with my complaint, was sorry, we're working on being better. I felt I simply enriched AA
shareholders on this flight.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777-300

Date

3 May 2014

Cabin

Business Class

Review by

F Acerbi

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

DFW-GRU. Great improvement from old AA business class seats. Lay flat seats have easy to reach and operate
controls. Privacy is good, better on window seats. Attention to details were given on the design and
functionality - TTD constant display and mirror at seat are examples. Very good entertainment system. Now
American needs to continue to improve flight attendants mood and service.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 767

Date

3 May 2014

Cabin

Business Class

Review by

Jose Rincon

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

Flew MIA-BCN business class. I am a long user of AA, but always inside the US or from Venezuela to US. This
is the first time I took AA to Europe, usually when going to Spain I use Iberia. I had very low
expectations but must say I was impressed. This flight was on the 767, the cabin in business is the "old
business class" with seat that do not lie flat, but it was comfortable enough to take a 4 hour sleep.
Amenities kit nice and pretty. No private screen but a Samsung tablet was provided, not a huge a mount of
options but it was Ok. Food was excellent and in amounts that I have never seeing before in other Business
class. I am very glad the new AA is really improving.

AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : BOEING 777-200

Date

15 April 2014

Cabin

First Class

Review by

David McLain

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

Flight from EZE to MIA. The seat is comfortable but the overall experience is quite dated. The
entertainment system is horrible but the noise canceling headsets are a nice touch. The lighting is poor.
The sleeping position is fully flat but a quite hard service. Food and service is quite below average for a
first class.

AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : BOEING 777-200

Date

2 March 2014

Cabin

First Class

Review by

P Nelson

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

Seat 2J. ICN-DFW. 13 hour flight was very comfortable with low noise in cabin despite First Class being
nearly full on this flight. Once the noise-cancelling headsets were handed out and meal service wound down,
it was easy to sleep on the lie-flat bed. Cabin service was as expected on American Airlines, typically
below par. After boarding, I waited 10 minutes for the normal "Welcome drink and an attendant to take my
coat - very underwhelming considering the price of a First Class ticket.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777-300

Date

19 February 2014

Cabin

Business Class

Review by

J Paderewski

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

DFW-LHR on Christmas afternoon. I was in 12J, a nice and private seat. The headphone jack is, inexplicably,
inside the storage compartment and you have to use the mirror to get the plug inserted. Must have been
designed by committee. The seat was comfortable and easy to adjust. There is no place to stow a laptop for
takeoff; I had to put my bag in the overhead for takeoff/landing. Nice in-seat AVOD. Take advantage of
online meal selection and you don't have to worry about getting your first choice. Dinner and breakfast
services nice. The new seat is a huge improvement over the 777-200. It lies flat and you can stow the
armrest if you want to spread out a bit. The seat angles toward the window so your feet never get bumped
and every seat has aisle access. I planned my upcoming trip to ensure having the new plane again.

AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : BOEING 737-800

Date

8 February 2014

Cabin

First Class

Review by

G Greene

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

FLL-DFW, DFW-SFO I believe this is a new airplane with new seats. We were in 1A/1B for both legs of this
flight. They are using the "shell back" seats in which the back is rigid and the seat cushion moves
forward. They are awful! over 6 hours in these and my back was screaming. The only reason I can see for
these seats is that it allows the airline to add another row in the front section. Avoid these at all
cost.

AMERICAN AIRLINES FIRST CLASS SEAT REVIEW : BOEING 777-200

Date

25 January 2014

Cabin

First Class

Review by

M Gritsch

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

Ghastly flight from PVG to LAX. Flight attendants were very nice. But the seat, lack of privacy and
comfort, bad video, lighting, etc. were all very poor. There was also a non removable headrest that jutted
out into the back of my head. It was like a really bad business class. I usually fly CX to Asia, it sets
the standard in every category.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777W

Date

22 January 2014

Cabin

Business Class

Review by

Michael Slattery

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

DFW-LHR. The new seat is a full flat bed and comfortable. I am 6'4" and could just get to a fully stretched
position. It's easy to operate, and there are electrical outlets at arms length. The cabin is 1-2-1, so
everyone has aisle access. The snack bar was really good, and the bathrooms spacious. Large TV screen and
good IFE, but not a truly extensive selection. A few cons, though: I had 5G, which I would not choose (as a
last minute upgrade I didn't have one). It's the first row of the main cabin and the bulkhead made it feel
a little claustrophobic, with noise from the galley bothersome. The plug for the headphones is inside a
compartment and to insert it, you need to use the mirror and work it backwards. Wow - very poor design. As
good as the seat was, it wasn't great for watching the IFE. I just couldn't find a good relaxed position.
Finally, the cabin is large, and the flight attendants really seemed stretched (it was a full flight), so
drinks came once and food wasn't synced well in terms of wine refills. The food was a bit hit-n-miss: good
tuna starter, predictably good dessert, but a filet that could have doubled as a hockey puck. Flight
attendants efficient, but not overly friendly. Overall, a significant improvement over the old C class and
I would say quite a big better than BA's now dated forward-backward facing Club World. A note: the seat is
private, so-much-so that if traveling with a companion, you'll really have to peer around the console to
say hi. There won't be much chatting to any seat partner!

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777

Date

11 January 2014

Cabin

Business Class

Review by

Jan van den Bosch

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

Chicago to Dusseldorf. Probably oldest aircraft in the fleet. Seat not comfortable and worn. No full
recline. No entertainment system. Tablet is offered but taken away again 1,5 hr before landing?

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777-200

Date

11 January 2014

Cabin

Business Class

Review by

P Fox

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

LAX-PVG. Seat was old. In seat power source required use of an adapter that flight attendant handed out.
It was almost like they realized their seats are out of date and went to the electronics store to buy cheap
accessories to make it work. This thing had a fan like the back of an old CPU. Audio visual awful,
outdated. Seat comfort; OK, but First class on AA doesn't even come close to business on CX, my normal
airline for Asia trips.

Dallas Fort Worth to London Heathrow September 2013. The in-flight service was nice, the food was good,
entertainment worked well, and I can sleep on the angled seat but we were late arriving at London Heathrow
mean I missed out on using the Business Lounge in T5.

AMERICAN AIRLINES BUSINESS CLASS SEAT REVIEW : BOEING 777-300

Date

5 August 2013

Cabin

Business Class

Review by

D Sevilla

Sleep Comfort

Sitting Comfort

Seat Length

Seat Width

Seat Privacy

Recommended

First impression positive but final impression is not. This new biz class is more private, has more
storage, and better entertainment system than old biz class plus AC and USB power. Nice lighting. 2-prong
adaptor needed to use your own headset. Footrest is short so your feet hang off unless you're very tall or
unless you move seat forward to reach the permanent elevated foot rest. When I do that, then I cannot open
the seat tray because I'm so far forward that the tray cuts into my chest. I'm 5'4" and have to conclude
these seats were built for taller people. Very disappointed. Asked flight attendant for assistance as I
thought there must be something I'm missing. According to flight attendant, I'm not.

LAX to JFK. The usual terribly dated seats, poor food, in flight entertainment. All combined with bad
attitude from the staff. I readily pay more to avoid flying with American Airlines but on this occasion I
had no choice. There is little to redeem this airline, except free wifi at reasonable speed in the lounge.
But even there, wouldn't kill them to offer something for breakfast other than the new $20 omelette?

Chicago to London. I cannot believe I am paying the same amount for the AA flight as for a BA flight because of the code
share. AA is truly dreadful. No flat bed. Climbing over someone to get into the aisle. Uncomfortable seat in sitting
position. Food decent, but otherwise terrible.

The B767-200's on MIA-LAX, JFK-LAX, and JFK-SFO are the antique 762s where even First class has 1980s-style seats. On
domestic routes, the key is to look for Flagship Service. The B767-200 seat and B757 long-haul seat is not 180 degrees
but 169 degrees. They recently introduced a new-style seating product that is fully flat on Boeing 777-300ER.

American really needs to refurbish and refine its business class service. The seats are old, but comfortable, although
they cannot recline flat. The food was fine, and presentation was good, with very friendly, albeit slightly unpolished
service from the flight attendants. The inflight wireless was terrible, and the entertainment was delivered via
individual tablets for personal use. I had expected worse, but it was a credible 1990's product. Peering into the first
class section, I did not discern anything spectacularly difference, except for larger seats. Although the Admiral's Club
at JFK is really pathetic - go to BA's First Class Lounge at LHR's Terminal 5 to see what a real lounge is like - the one
at SFO was better, and more on the level of a business/first class lounge.

Barcelona-JFK. The cabin was not full on the flight in January; possibly 10 seats occupied. I was in 3D and no one seated
next to me, which was great - made the flight that much more enjoyable. The service was great, food excellent - new
presentation with china/flatware introduced. The pillow and duvet is wonderful as the cabin tends to be cold. The
amenity kit is nothing outstanding but appreciate the items : eg. toothbrush anbd toothpaste.

London Heathrow-Dallas Fort Worth. I sat in 13H and was fortunate enough to have a fellow passenger in 13J who slept
quite a bit- the challenge with window seat passengers having to be contortionists to get into the aisle is quite a deal.
The food was good, entertainment worked well, and I can sleep on the angled seat although I am almost 6 feet tall.

Our flight LAX to Honolulu of five hours was one of the most uncomfortable trips we have taken. We could not believe how
uncomfortable these business class seats were. We have rarely flown on 757's and this is our first time in business
class, and it will be our last to be sure.

ZRH to JFK. Horrible seat as expected. Angled and lumpy but they maintain it's flat. Daytime flight and Swiss was sold
out so had to suffer it. Why would anyone fly this if they had to sleep? I guess if its half the price of Swiss and
you're paying yourself. But in which case why not fly economy and spend the big difference on yourself. It amazes me they
ever thought these seats were a competitive product.

LAX-MIA. As with all American flights you never know what you are going to get. Sat in business class lie flat seats.
Although this product is not great for overnight flights for a 4 hour trans con it is fine. Service fantastic, especially
considering every seat in business was taken. Food very good and drinks topped up without asking. I am Platinum with AA
but still see wide ranges of service and courtesy on flights I take.

Seat 2A. Horrible product. Seat was tattered, seams splitting. Counter by window had a large, deep crack! TV screen is
smaller than an iPad, and sits too far from the seat. It also had a grid pattern visible over the screen.
Service was spotty. One FA very rudely chewed out a passenger for sitting (temporarily) in the crew seat (1A) to look
out the window. Food was so-so. Amenities, so-so. The only item better than United is the pyjamas they hand out to
First Class passengers.

JFK-NRT Poor old American Airlines, you have to ask yourself how they can be so out of touch with the rest of the airline
industry. Flight crew totally ungroomed or even polite. Food that would have been acceptable in 1999. And a seat where
you are forced to look at a huge expanse of cheap looking plastic. All in all, a very poor experience.

The first class seat is a bit long in the tooth, but it's okay for the flight from LAX to LHR. We had a pair in the
middle which works well if you are travelling with someone - I was with my wife. It was comfy enough to get some sleep
and has a big table. But AA will need to refit sometime soon to keep up with the competition. The TV screen is tiny
compared to other airlines.

LAX to LHR B777 Business Class, every seat in business was full, lots of upgrates and executive platinum members on this
route. I recommend an aisle seat so you do not have to climb over anyone and in particular the aisles off the middle
section so hopefully if there is someone in the middle they may decide to exit on the other side! Seat comfort great for
reclining. Hard to reach and use the entertainment screen but slept most of the flight. The lie flat is not ideal, but
compared to coach for a 10 hour flight this is still worlds above. Duvet and noise cancelling headphones are nice.
Another bonus was fast track through customs/immigration at London Heathrow. This could cut an hour out of travel time
alone.

Flew AA international 757-200 from TSST - KJFK. Flight out of St Thomas delayed 1 hour because of backed up toilets in
back of plane. No pre-take off drink. Service average. I am platinum with AA, and in my experience the service level can
vary from immensely from flight to flight. Seat okay for 4 hour flight, but I try to avoid the AA "lie flat" when
travelling overseas. The sooner AA gets rid of these seats the better.

London to Boston (return) via AA in business class. This is my first time travelling with this airline. I was shocked
with the type of seat installed for business class. Totally uncomfortable, its not a flat seat, it has a strange forward
tilt and has an empty space at its bend adding to the discomfort. I am not sure why they spend the money on these types
of seats.

ORD to Paris. I cannot over state how awful this Business Class seat was. In every category, it was sub-par to
bordering on pathetic. The only saving graces were the on-board service and the food. Both were above average so
compared to the plane. I fly Internationally a great deal and I have promised myself that I will never fly this equipment
on American again. Extremely disappointed.

Just flew back overnight from Buenos Aires to Miami. So called flat bed isn't flat but tilts at an angle and 4as lumpy.
Flight service very impersonal. Attendant specifically asked wh92 time I wanted to be awakened but that was ignored and I
was prodded to be asked if I wanted breakfast at least an hour ahead of the time I requested. Can AA get any worse if a
merger with USAir proceeds?

Angled lie-flat seat is largely uncompetitive, certainly compared to ANA, UA, and DL flat products. The selection of
this seat a few years ago when full flat was the trend is a reflection of how out of touch AA management are. While some
may be able to sleep while sliding down, I find it uncomfortable and difficult. Combination of angled seat and seat
pitch selected by AA means feet go into insert in seat in front, making the selection of a comfortable, unconstrained
sleeping position difficult or impossible. Food was good, inflight entertainment acceptable but not competitive with
Asian carriers in general.

Business Class configuration on a 767 is 2-2-2 which provides sort of privacy. The seat does not go completely flat - if
you sleep on your side or on your tummy this seat is very uncomfortable, and there is a bump section in the middle. Also
the seat when flat, is angled downwards so you will slide down. IFE does not really exist. They have removed the movie-
laptops from flights within US (ie. DFW-HNL), so you will be watching movie on an overhead tv shared with the rest of the
cabin. This is a real drawback for a biz class seat and ticket price. Lavatory is no different from coach.

Admirals club, as many have said, are very substandard. Cabin looked clean, flights on the refurbished 767-300s, which
added to the feel of a relatively new cabin despite the oldness of the plane. Crew on our flights were friendly and
hospitable and food was also very. The seat was comfortable during seating and relaxing mode - however I seem to be lucky
thatI am one of the few who can sleep comfortably in the angled lie-flat position. I do fault American for not installing
flat-bed seats that BA or Etihad have. If travelling by yourself, the two center seats in the 767 are great since they
have direct aisle access. Otherwise, passengers had to try an climb over their seat mate if they were seated in a window
seat and had to get up. Pillows and blanket nice, as was the amenity kit. TV entertainment was the plug in type and
worked fine for me, however other passengers were having trouble with theirs. I believe AA has begun using new Samsung
tablets in their 767 business class cabins on flights to Europe, and have yet to try them out.

Complete joke of a business class seat. Miami to Brazil overnight, seat does not recline fully, so your feet hang off
the end when you lie down. As usual for AA, terrible, unfriendly service from hostesses that should have retired a long
time ago.

Okay privacy for the window seats. I found the bed fairly spacious and it goes flat without any lumps. Service was
efficient if a little impersonal. Cabin looking worn and dated, indifferent food, IFE adequate but nothing memorable.
The experience lacked the luxury and special touch you find on some other carriers.

The seats on American are angled, narrow and uncomfortable. You cannot get comfortable making sleeping difficult. Why
American spent the money to offer such a poor product one has to wonder. Don't they consider their competition?

Absolutely awful experience - seat uncomfortable, too narrow, and doesn't go flat so you slide down, but there is no foot
stop at the end so you may find yourself halfway down the seat. Dinner tray table too small and tightly located. And
the AV/movie system is very poor, half the time not even working.

This is a great seat if you are a contortionist! Actually, the forward slide position is a good working surface, but it
feels narrow, cramped and a kept sliding off the seat when I tried to sleep. Good food and service but the seat itself is disappointing.

This product is looking dated. We flew DFW-LHR before the sleeper service (pyjamas and slippers) but it's just okay as a
First Class product. Amenity kit was poor and underwhelming and IFE system 10 years behind the times.

DFW-YVR return, domestic first/business class. Cabin and seats were rather old and worn; interior simply looked tired.
Seats were wide enough (I'm a skinny 5'10") but didn't recline far enough for a good nap. Lack of foot rest was annoying.
I retrieved my wife's carry-on so she could put her feet up. I forgot a set of headphones and had to use the freebies - I
couldn't even hear out of them so I just read the whole flight. It seems like this airplane (and AA in general) was once
nice and prestigious but has turned stale, all the while masquerading as a world-class airline.

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