personally I don't have so few big accounts that loosing one will hurt. up until this post my comments have been from the view point of if I hypothetically had a 20k account.

I'm solo and currently do only residential properties. 90% of my business is mow, trim, edge, blow and go. if any one of them wanted me to drop my price 5%, they'd be saying bye bye to me for sure. I don't dicker on my prices for anybody or anything.

but yes it's an excellent point to not put all your eggs in one or a few baskets.

Totally agree.. If someones gonna bicker over wkly residential it's like good bye, but he's probably making pretty good off that job and most people could'nt walk or would'nt walk over there request...