If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.

Notes:

If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

__________________
"There are 10 types of people in this world. Those who understand binary and those who don't."

No problem! Just finish all instructions and attach the logs when you finish. Do not post again until you finish or unless you run into problems you need help with. Here is why: Don't Bump! It Only Hurts You!!!

__________________
"There are 10 types of people in this world. Those who understand binary and those who don't."

No problem! Just finish all instructions and attach the logs when you finish. Do not post again until you finish or unless you run into problems you need help with. Here is why: Don't Bump! It Only Hurts You!!!

Chaslang, I have, finished all of the instructions, and everything went OK"--except for your last comment, "attach the logs when you finish". I read all of the read me" material, and I could not find any reference to what logs were needed and how to obtain them. Help!
dumbo3048

I read all of the read me" material, and I could not find any reference to what logs were needed and how to obtain them.

Then you did not click the links for the cleaning procedures as requested because they clearly show the below ( example for Windows XP)

Quote:

Step 3: Do You Still Have Problems

Yes, Iím still having problems

DO NOT run the READ ME again!!!! Please attach your logs as given below.

If you do not already have a thread started, start a new thread otherwise post the following in your original thread. Clearly describe in detail the problems you are having and how long ago they started. Think about what you were doing at the time.

Thanks for you paience with me. You may have rceived another memo, I hit "submit" key and the info went into a black hole. I think!!

My 78 yearold body is still going strong, but my mind seems to get slower each day! I hope that the attached files are what you need. I am leaving town for several days.so will be able to work on this if needed after 9/28

Are you using CCleaner or anything else to control startup processes? I see a bunch of items in you MSconfig registry keys but MSconfig itself is not being used to control them. CCleaner is one application that can cause things to look this way.

Run C:\MGtools\analyse.exe by double clicking on it (Note:if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIXuntil you exit all browser sessions including the one you are reading in right now:

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Copy the bold text below to notepad. Save it as fixRK.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

If you are not having any other malware problems, it is time to do our final steps:

We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

chaslang, Following your clear lead, the REGEDIT4 was implemented successfuly!! I will "clean up" the rest of the sugestions you made. I thank you again for your patience is this matter, and have learned a lot.