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Surprice Albania

Albania

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Surprice Albania terms

Drivers Age and Driver License Requirements
The minimum age for renters on all car categories is 21 years old. The
maximum renter’s age for all car categories is 75 years old.
A valid Driving license is required
A valid passport or ID may be required (if it’s written in Roman alphabet)
When collecting a car from our car rental supplier the principal driver & any additional drivers will need
to provide a full driving license in their name

Out of Hours
15 euro for the bookings out of opening hours
Deliveries / Collections on Christmas and First day of the year will apply an extra charge of 5Eur.

Fuel Policy
All vehicles are supplied with a full to full or same to same (fuel in the car should be On the same
condition as the customer receives).
The customer will be charged for the missing fuel and no refunds for the unused fuel are given

Other options & fees
Please note that charges made at the location for any extras or fees will be a subject to any applicable
sales taxes & location taxes/fees.

Insurance
All Vehicles are provided with CDW (Collision damage waiver) and TP (theft protection) in and outside
Albania.

Collision damage waiver
Full collision damage waiver and full theft waiver are included with an excess of between 350 Euro and
1000 Euro (except the rules above described in the paragraph “not included in the rental”. If the renter
drive under the influence of drugs or alcohol you may be liable for the total costs of damage, in case of
an accident. Please check the agreement before you take the rented car for exact exclusions and note
that some options we can provide you locally in order to reduce your risk. Please do not hesitate to
contact us for any further information.

Delivery/Collection
Delivery or/and collection is always on request and availability of this service depends on the pick-up
and drop of locations. Delivery/collection is always paid locally.
Out of the city limits charges will apply depending on the distance.
In opening hours (08:30 – 20:30):
Tirana Airport: free of charge
Offices in Tirana: free of charge
Hotels in Tirana: free of charge
Durres port / hotel: 15 euro per each way
Delivery and collection up to 35 km from Tirana 15 Euro
Outside city limits (more than 35 km) is 15 euro + 0.4 euro/km

CROSS BORDER RENTALS & TERRITORIAL RESTRICTIONS
CROOS BORDER RENTALS ARE ALLOWED TO DRIVE IN ALL THE EUROPIAN COUNTRIES ACCEPT BULGARIA
ROMANIA UKRAINE BELARUS RUSSIA KAZAKHISTAN AND SERBIA .A WRITEN PERMISSION ISUED FROM
SURPRICE BRANCH IS MANDATORY TO CROSS THE BORDER THERE IS ALSO AN INSURANCE FEE THAT
APPLIES. THIS KIND OF RENTALS SHOULD BE REQUESTED AT LEAST 7 WORKING DAYS PRIOR TO PICK UP.
CHARGE 25 EURO / RENTAL

Vehicle Group/Model
We are unable to guarantee a particular make, model or fuel type of car. The car shown on your voucher
is for guidance only and may be substituted for an alternative, similar or upgraded car (at no extra cost)
at our option. If, at time of pickup, it becomes impossible to provide your booked car as shown on your
rental voucher due to breakdown or an accident, a similar or upgraded car will be provided.

Condition of Vehicle
Vehicles must be returned in the same condition as picked-up/delivered. Excessive staining or internal
damage will be charged for at the supplier's valet rates. It is your responsibility to check the vehicle
thoroughly at pick-up/collection.

Local deposit
A pre-authorization is required for the excess amount of the vehicle. If a pre-authorization is not left
then the purchase of additional insurances is mandatory to reduce the excess on the vehicle to zero. If
the excess is not reduced to zero a pre-authorization is required for the reduced excess amount.

Lost keys
The Car Rental Company will charge if key(s) are lost or badly damaged 150 Eur.

Voucher
Your contract for Rental is between you and our car rental partner. The voucher supplied by Surprice
Cars is used to show that you have booked and paid-for the vehicle as shown on that voucher. If the
booking is cancelled, the voucher is void. You must produce your voucher on arrival at rental counter.

Fines and penalties
You are responsible for the cost of any parking fines and other penalties incurred whilst the vehicle is
contracted to you. The supplier or Surprice Cars will pass the relevant charges on to you plus any
administrative expenses.

Supplier Rental Conditions
Please note that supplier terms and conditions outlined above are subject to change by suppliers. All
information above is correct at the time of booking. Customer agrees to adhere to supplier conditions at
the time of vehicle pick up and for the full duration of the rental.

Rental Counter Identification
Valid credit card and valid driver license have to be present at the time of pick up. It is your
responsibility to check that these before travel as well as to check if your driver license is valid in the
country you are traveling to.

Complaints
All complaints/problems must be received in writing within 60 days of drop off date.

Extras
Navigation system
Navigation system available on request at extra charge of EUR 8 max 50 euro per rental day with VAT.
Loss or replacement 200 EURO

Cross border
25 euro (abroad insurance included)
THIS KIND OF RENTALS SHOULD BE REQUESTED AT LEAST 7 WORKING DAYS PRIOR TO PICK UP.

Additional driver
3 EUR/day with V.A.T. 10 euro per rental
Foreign Exchange Rates
All rates are only converted and payable in Eur.

Cross-border travel
Restrictions and charges may apply for several countries. The supplier should be informed 7 days before.
The suppliers have their own T&C for travelling outside.
You should read carefully T&C before signing.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.