I spoke to a great group of VARs and MSPs at the Florida Channel Transitions conference about how to make a great MSP product. Check out the article in Business Solutions Magazine about the my presentation: Channel Transitions Article

I had a great time speaking at the 2014 N-able Elite Partner Conference. I talked about metrics and how important it is for running an efficient MSP. Looks like next year’s N-able release will be the best version ever!

Here’s a copy of the presentation I gave at the N-able Global Partner Summit about why you need to come up from your trench and concentrate on the 3 P’s of a successful Managed Services operation – Planning, Processes, and Performance Indicators. If you attended, I’d love to hear your feedback about the presentation!