I. Rocky Mountain Saunas Unlimited Lifetime Warranty

1. Rocky Mountain Saunas provides the Best Far Infrared Sauna Unlimited Lifetime Warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infrared saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor bowing or cracks, which is considered normal.

Most customer service and warranty issues are easily resolved by phone with our Technical Support Department. Our products are component modular, so component replacement is simple. In the unlikely event that an on-site service technician is required, there will be No charge to the owner for parts or labor. Rocky Mountain Saunas will determine if an on-site technician is required.

3. The standard FM CD Player is covered by a One Year Replacement Warranty through Rocky Mountain Saunas. Unauthorized installation or removal of stereo may void warranty. Rocky Mountain Saunas must be notified prior to install or removal of stereo for specific instructions.

4. The Optional Custom One-Way Privacy Wrap has a One Year Warranty for both indoor and outdoor applications. All sales are final on all Custom One-Way Privacy Wraps, nonrefundable.

6. Tempered Glass Door is under warranty through the shipping process. Once the sauna kit has arrived at its final destination and the door is intact, any cracking, breakage or damage of the glass door is the responsibility of the client to repair or replace.

7. Sauna mistreatment, misuse or neglect or high traffic "wear and tear" (ie: broken cup holders, door handles, wood slats, etc.) is not considered a warranty issue. Rocky Mountain Saunas will decide whether the warranty claim is valid or considered a non-warrantied item.

8. The Unlimited Lifetime Warranty comes standard with all Rocky Mountain Saunas to the original purchaser. Warranty is not transferable between parties.

9. Proof of original purchase must be provided by client.

Warranty Labor: Rocky Mountain Saunas will provide all replacement parts and all phone support for replacement of parts to the original owner and the warranty is nontransferable. The Unlimited Lifetime Warranty includes in-depth customer service provided by the Rocky Mountain Saunas Technical Support Team via phone. When deemed necessary by Rocky Mountain Saunas, other licensed professionals may be contracted to resolve the customer service warranty.

Commercial Application Warranty: All Rocky Mountain Saunas used in a commercial application will have a 5 year warranty from the original date of purchase. All warranty qualifications and disclaimers apply over the 5 year warranty term.

Warranty Disclaimers:

AFTER THE INITIAL PRESET OPERATION SEQUENCE HAS BEEN PERFORMED, DO NOT SET THE SAUNA TEMPERATURE HIGHER THAN 135°F. OPERATING THE SAUNA AT 140°F OR HIGHER WILL VOID YOUR WARRANTY.

We use grade A lumber in our all sauna models. Our saunas are shipped around the globe, and can experience slight blemishes, scratches or scuffs in transit. All structures using wood are susceptible to minor dents, scratches and scuffing which are not covered by warranty. This is normal and will not affect the integrity, operation or Unlimited Lifetime Warranty of your sauna.

Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Prior to shipping, the wood is inspected for consistency, color and quality. Variations in the color or grain, and irregularities such as fine cracks are part of the natural beauty of the wood and in no way should be considered defects.

During normal operation, wood may crack slightly due to the changes in humidity level of the wood. This will not affect the structural integrity of the sauna.

In most cases, minor wood blemishes on the exterior of the sauna may be treated by using a small amount of furniture polish, tung oil or other furniture treatment products. Please avoid any treatment containing Benzene or a high concentration of alcohol. Any interior blemishes, scratches, scuffs or chips can be either left alone, sanded or combination of gluing plus sanding.

Any compensation for small aesthetic repairs or minor cosmetic damage will be determined solely by Rocky Mountain Saunas Inc.

In the rare case damage should happen during the shipping process, it is required that a phone call is made to Rocky Mountain Saunas prior to the delivery driver leaving the delivery site. It is also required that pictures of the damage be sent within 24 hours of receipt of the sauna to customerservice@rockymountainsaunas.com. Failure to comply with this process may disqualify any damage from being covered by warranty.

Outdoor Use Disclaimer: Saunas used in outside locations require a cedar wood cabin and must have a weather resistant cover purchased from Rocky Mountain Saunas to maintain the Unlimited Lifetime Warranty. Covers and thermal liners have a one year warranty from the manufacturer. Failure to utilize the .004 plastic sheet supplied as additional water protection for your sauna will void your warranty.

The fabric used for the roof of the waterproof cover is resistant to water penetration; however it is sewn to the acrylic canvas sides. It is required to place the plastic sheet included directly over the sauna roof prior to installing the weather resistant cover and placing an object on the sauna roof to give the fabric elevation for water run off as further protection. Like any wood exposed to the elements, it is required to treat the exterior wood of the sauna to keep it from deteriorating.

The Unlimited Lifetime Warranty is deemed void if the sauna has been misused, altered or left exposed to sun, rain, snow, wind or hail.

II. Liabilities

1. Rocky Mountain Saunas and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the client. We shall not be held liable for any damage and/or injury caused by client misuse of product.

2. Rocky Mountain Saunas and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice regarding your personal health.

III. Cancellation and Return Policy

1. Buyer may cancel and return the sauna, less non-refundable accessories (seat cushions, outdoor cover, pioneer upgrade and installation labor, and custom one-way privacy wraps) to Seller, subject to the terms and conditions of this policy, within 30 days of proof of purchase date. Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy. Sauna must be returned in the same condition it was originally received in.

2. Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until such time as Seller:

a) is in receipt of the goodsb) has inspected the goods and c) in the Seller's discretion, has found the goods to be free of damage.

3. All returned goods must be in their original packaging, along with the shipping pallet. Seller may refuse to refund all or any portion of any payment, or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Cancellation/Return Disclaimer: All sales of custom made saunas, both residential and commercial models, are non-refundable.

Shipping, Handling and Restocking Fees

All cancelled or returned goods shall be subject to:

a) storage fees and costs associated with routing the goods

b) handling and restocking fee in the amount of $395.00 USD for each residential sauna and 15% restocking fee for each commercial sauna.

c) all shipping costs to and from the Seller and

d) Seller providing a return merchandise authorization (RMA) number. Buyer's failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller.

In addition to manufacturing a high quality far infrared sauna, we are proud to give our clients an Unlimited Lifetime Warranty. If you should have any questions, don't hesitate to call us at 1-888-358-1270 ext. 2.

SAUNA SAFETY CERTIFICATIONS

Rocky Mountain Saunas is committed to making safety our #1 priority. Internationally recognized safety certifications assure you that all our saunas have attained a high level of quality construction, safety and performance standards.

Below is a list of our current Safety Certifications from International Testing Laboratories authorized to approve infrared sauna safety standards in North America, Canada and the European Union.

ISO develops International Standards.

Rocky Mountain Saunas’ manufacturing facility has implemented a quality management system in order to maintain the highest standards in product development and quality assurance and is proud to have earned the prestigious ISO 9001 Certification.

ISO International Standards ensure that products and services are safe, reliable and of good quality. ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards. International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective. Developed through global consensus, they help to break down barriers to international trade.

Founded in 1947, and since then have published more than 19,500 International Standards covering almost all aspects of technology, manufacturing and business. From food safety to computers, and agriculture to healthcare, ISO International Standards impact all our lives.

The ISO story began in 1946 when delegates from 25 countries met at the Institute of Civil Engineers in London and decided to create a new international organization ‘to facilitate the international coordination and unification of industrial standards’. In February 1947 the new organization, ISO, officially began operations.

Today ISO includes members from 163 countries and 3,368 technical bodies to take care of standard development. More than 150 people work full time for ISO’s Central Secretariat in Geneva, Switzerland.

Because ‘International Organization for Standardization’ would have different acronyms in different languages (IOS in English, OIN in French for Organisation internationale de normalisation), the founders decided to give it the short form ISO. ISO is derived from the Greek isos, meaning equal. Whatever the country, whatever the language, the short form of the name is always ISO.

ELECTRICAL TESTING LABORATORIES

Electrical Testing Laboratories (ETL) was founded in 1896 by Thomas Edison, and is one of the oldest product safety testing laboratories in the world. Certification by ETL and ETL-C assures you that all Rocky Mountain Sauna models have been tested to meet both US and Canadian safety and performance standards.

CE CERTIFIED EUROPEAN SAFETY STANDARDS

The CE Mark is a requirement for products sold to the European Market. The CE Mark identifies a product as complying with the health and safety requirements spelled out in European legislation and is mandatory for equipment operating in the European Union (EU).

RoHS DIRECTIVE

The RoHS Directive stands for “the restriction of the use of certain hazardous substances in electrical and electronic equipment”. This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.

The Durango Far Infrared Sauna home sauna kit is very popular with families who want to enjoy their sauna sessions together. This luxurious 3-person sauna boasts the highest quality, hand crafted workmanship, including upgraded LED Chromotherapy Lights, large high quality heating panels, and safety glass door.

The Durango is the perfect health retreat, which uses a time tested, effective therapy in achieving your optimal wellness. Detoxify, lose weight, relieve pain and strengthen your immune system with the Durango infrared sauna.

Large enough for stretching and calm yoga poses for one person, the Durango provides comfortable seating for up to 3 people!

Featured Durango shown in optional Red Cedar.

**Free Shipping of this sauna is included within the Contiguous United States**

Electrical

STANDARD FEATURES ON ALL 2019 INFRARED SAUNA MODELS

Zero Rated EMF Nano-Carbon™ Heater Panels

Tested to produce the most infrared energy within the desired spectrum for maximum absorption by your body. Large, thick Carbon Panels blanket the walls, front bench and floor areas giving you more surface area exposure than any other manufacturer.

Which means MORE RESULTS in LESS TIME!!

Air temperature inside the infrared sauna is 20-70 degrees Fahrenheit lower than conventional saunas making it a more comfortable environment and easier to breathe. BUT, you will sweat twice as much due to the radiant heat produced by far infrared.

8mm thick walls are finely sanded to a smooth luster finish. Handcrafted tongue and groove, double wall construction creates the thickest walls of any manufacturer. Vertical Grain for added strength. Built to last a lifetime.

EZ-Lean Backrest

Our ergonomic vertical backrests allow you to lean back on the wall panels in total comfort without becoming too hot during infrared sauna therapy. You still receive 100% of the infrared heat being produced.

Portable backrests are unstable and cumbersome. Ceramic heaters have hot spots and make it difficult to lean back and relax in the same position for a prolonged period. Horizontal back slats gouge your ribs and spine.

Find yourself wrapped in comfort with our 360 degree Nano-Carbon™ Heater Panel design. All saunas come equipped with a large floor heater panel that sits relatively flush with the floor as well as a bench seat panel to heat lower legs. Rounding out the sauna are Nano-Carbon™ heater panels on ALL walls, including the front wall panels, allowing you a full sauna experience.

NEW FOR 2019! Interior and Exterior Soft Touch BLUETOOTH Control Panels. **Click on the picture to enlarge details**

Bluetooth FM Tuner is now standard on all models! Initiate and manage your sauna sessions from either outside or inside the sauna. Also included on all models is a 30 Hour Programmable Timer. You can program your sauna to turn on at a designated time up to 30 hours in the future. Convenient time saving feature for your regularly scheduled sauna sessions.

EZ-Lock Assembly System: Makes assembly a breeze with the Smart-Lock system for quality fit and finish.

Adjustable Ceiling Vent: A quick way to allow fresh cool air into your environment and lower cabin air temperature just a bit.

Contents are clearly printed on the exterior of each sauna carton.

Heavy Duty bimetal air temperature sensor.

Safety Certified:

All Rocky Mountain Saunas have been rigidly tested and certified to meet the highest standards of electrical safety and workmanship, and carry the approval seal of four separate independent testing laboratories.

ALL Privacy Wraps are applied to your new sauna before it ships so it arrives to you with your custom image ready to enjoy!

To See more examples of Custom Privacy Door Wraps & our photo selection CLICK HERE. Select from any of our fantastic photos or send us one of your photos and we can tailor-make your photo onto your Privacy Door Wrap.

Disclaimer: Failure to utilize the .004 plastic sheet supplied as additional water protection for your sauna will void your warranty. The fabric used for the roof of the waterproof cover is resistant to water penetration, however it is sewn to the acrylic canvas sides. It is required to place the plastic sheet included directly over the sauna roof prior to installing the cover and an object must be placed on the sauna roof to give the fabric elevation for water run off as further protection.

Disclaimer

Rocky Mountain Saunas and its associates do not provide medical guidance. Consult a licensed doctor for medical advice. All of the information contained in this website is for information purposes only. Results of using our products vary on an individual basis and no immediate permanent or guaranteed solutions can be provided. We reserve the right to change, without notice, anything contained within the catalogue. We shall not be held responsible for display variations. Color variations may occur. Some models are shown with optional features.