Change a Sub-Attendant's Name and/or Extension

To change a sub-attendant's name or extension number:

IMPORTANT! This procedure is to change the extension used to reach the sub-attendant, NOT any extensions also created for members of the sub-attendant (that would be done via Change or Remove a Sub-Attendant's Extensions). Also: Contact Customer Support if you want to change the direct-dial phone number (if any) associated with the sub-attendant.

Click Phone System Manager, then Auto-Attendant, under the eVoice header. The Auto-Attendant Menu(s) page appears.

Under Auto-Attendants to the left, select the auto-attendant that has the sub-attendant you want to change.

Click Next. A confirmation appears and asks if you want to update the auto-attendant's greeting at this time (so you can direct callers to the sub-attendant extension name/number you just changed). IMPORTANT! Ideally, the auto-attendant's greeting should list all extensions so that callers can contact who they need.

If Yes, the Edit Auto-Attendant Greeting dialog box appears. (To update the current greeting's text with the sub-attendant extension's updated name/number, see the second bullet under step 3. of "Change an Auto-Attendant's Business Greeting" in Change an Auto-Attendant's Business/After-Hours Greeting(s).)

If No, the sub-attendant extension's updated information appears in the auto-attendant's Extensions list but is not mentioned in its current greeting.

Call your auto-attendant to confirm it lists your changes correctly. (If a professionally recorded greeting, will take a few days.)