Departments can rely on EID credentials to grant access to their systems instead of creating a separate set of login names and the infrastructure to support it

Users can access Austin Disk, Austin Exchange Email Service (AEMS) and other services with a single login and password

Departmental IT staff can manage all Windows computers from a central point through the use of Group Policy Objects (GPOs)

Departments can make use of Austin Active Directory and avoid making large hardware, software, and staff investments to establish a departmental directory service

Cost

Austin Active Directory is available at no cost to participating departments.

Service Level Objectives

Intended users

Austin Active Directory can be used by students, faculty and staff who are registered users of the university's computing and Web services. Campus departments may also use this service to facilitate the adoption of Windows servers and desktop computers.

Supported computing environment

The minimum recommended operating system requirements for using AD are:

Both Tier 1 and Tier 2 technical support is available during normal business hours. Routine requests are typically addressed within one business day.

Tier 1

End users should start with Tier 1 technical support. Any user can call the UT Service Desk at 512-475-9400. Users with a departmental Technical Support Contact (TSC) should contact that individual.

Tier 2

Departmental support staff and the UT Service Desk may escalate issues to Tier 2.

Maintenance

ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.

Scheduled maintenance occurs during the seven days following the second Tuesday of the month. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.

Unscheduled maintenance tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.