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Known Issues

Problems exporting to Excel or Problems opening cubes - This problem arises when your system has been upgraded to IE8.

If your computer is managed by IMSS managed computing, there are no changes that you will need to make. The upgrades will automatically be pushed out to you.

If your computer is NOT managed by IMSS managed computing, you will need to update your local intranet settings. See instructions below:

Go to Internet Explorer and Click on Tools

Choose Internet Options

Click the Security tab

Click the Local intranet icon

Click the Sites button

Click the Advanced button

Make sure the following URLs are listed under the Websites. Add them to the list if they are not there:

foreman1.caltech.edu

techne1.caltech.edu

Click the Close button

Click OK then OK again.

Exit all IE instances

Restart IE and try again.

Problems with reports printing on multiple pages (that previously printed on one page) - this problem arises when your system has been upgraded to Adobe Acrobat version 8.4 – 9.x. Cognos is not certified to work with those versions of Adobe Acrobat.

If your computer is managed by IMSS managed computing, there are no changes that you will need to make. The upgrades will automatically be pushed out to you.

If your computer is NOT managed by IMSS managed computing, you will need to upgrade to Adobe Acrobat 10.