Okay, this is pretty cool. We have asset connections for the helpdesk now. It's a little cumbersome, but this is the first release. If you know your asset number, say 10001, and you want to tag it in a ticket, you can do so. The asset tag will be listed in the ticket and if you click on it, it will take you to the ticket on the dashboard.

Okay, this is pretty cool. We have asset connections for the helpdesk now. It's a little cumbersome, but this is the first release. If you know your asset number, say 10001, and you want to tag it in a ticket, you can do so. The asset tag will be listed in the ticket and if you click on it, it will take you to the ticket on the dashboard.

Okay, in the last release, we now have color coded ticket priorities. So we have green for low priority tickets, yellow for medium and red for high priority. Pretty simple, but a very nice functional change to the helpdesk.

Okay, in the latest release we have some backend improvements as well as the very prominent color coding of the dashboard "Last Check In" field. With this update you can now quickly look to see if your asset has responded currently, recently, or some time ago.