FAQ

What is Fix Auto?
Fix Auto is an international network of collision repair facilities. The United States segment of our network was founded in Southern California in 1997 and currently includes franchises in California, Oregon, Washington and Colorado. Our network strives to deliver a consistent, timely and quality repair each and every time, and provides a limited lifetime warranty on all work performed by Fix Auto repair centers.

Does Fix Auto own this auto body repair shop?
No. We remain locally-owned and independently-operated by the people you already know and trust. We have the same staff and the same great service. The only difference is now we have a much bigger support system.

How does a Fix Auto shop make a difference in the way my vehicle is repaired?
We utilize the most up-to-date knowledge and tools and a large network of customer-focused repairers in our network. Our repairs are verified by a third-party to ensure your vehicle is being reconstructed using the latest repair techniques and most efficient processes. All Fix Auto technicians are required to go through annual training and are welding-certified. This means we’re better prepared to repair your vehicle on time, every time.

Do you offer a warranty on work performed at your body shop?
Through our limited lifetime warranty, repairs performed by a Fix Auto body shop are guaranteed for life across our network and endorsed by all our shops—no ifs, ands or buts about it. This is especially significant given that our network stretches across the U.S., Canada and even Europe. Wherever you are, you’re never far from quality service at a recognized collision repair facility.

Will Fix Auto work with my insurance company?
Absolutely. We’ll work with you and your insurance company to take care of your vehicle repair. Our team works with insurance companies every day and has a thorough understanding of their processes. That means no unnecessary delays—one-stop convenience that gets your vehicle back to you faster.

Do I need an estimate before selecting a body shop?
No, you do not. No law requires you to obtain an estimate prior to choosing and leaving your vehicle with the shop of your choice. When selecting a body shop, we highly recommend you choose a shop based on their merits, such as their integrity, reputation and credentials.

Why is my vehicle deemed a total loss?
A vehicle is a total loss if the insurance company declares it to be. Usually, this is because the cost of repair is impractical. The insurance company can total a vehicle whenever it determines your car is no longer financially or structurally reasonable to repair.