Our achievements

The West Coast line is now the UK's most used and most popular long-distance rail route.

We believe the best measure of our success is how our customers rate us. On the key indicators of ‘overall satisfaction' and ‘value for money' West Coast customers consistently rate our services as top among long-distance operators.

Because customers like what we provide, in the last six years we've doubled the number of people using our services from 14 million to 28 million. No other UK long-distance route can match this success.

We've grown partly by capturing traffic from airlines. The UK's biggest domestic airflow is between London and Manchester. In 2004 our share of the air/rail market between the two cities was 30%. We now have 80% of that market.