Terms & Conditions

Handmade Products

Much care and craftsmanship go into making our products. Our goal is to craft the perfect handmade stand for each and every customer. The images that are displayed on our website are accurate depictions of our models. However, since every item is hand-made, there may be very slight variations in finishing from one stand to another. All products are proudly made and assembled by a small team of dedicated individuals in Michigan, USA.

Natural Materials

Some of our products feature various species of wood. Wood being a natural product means there will be variations in color and grain patterns that are beyond our control. However, we carefully select each piece to ensure they will look the best, but we can’t take requests for certain patterns or color tones.

Payment

We accept Visa, MasterCard, Discover Card, American Express, Apple Pay and PayPal. We process our payments using Stripe and PayPal, which means you are agreeing to their terms. We do not accept checks (personal or company) or ACH payments.

Order Process

After having entered your contact details, you will begin the payment process. Before submitting your payment, please take a minute to familiarize yourself with our Terms & Conditions. Your payment submission implies that you have accepted these terms.

After submitting your order, you will receive an order receipt confirmation by email. The system will generate an order number, which you can use for reference on any inquiries. If you do not receive an email, please contact us at sales@greatlakesinno.com and we will address the issue ASAP.

Order Cancellation/Modification

Customers may cancel/modify their order up to 24 hours after having submitted their order. Any requests to cancel/modify an order beyond that grace period will not be accepted. Please contact us at sales@greatlakesinno.com and we will modify the order or cancel it and issue a refund.

Returns

Customers may return goods within 10 days of receiving their order, in exchange for a store credit, product exchange, or refund, minus a 25% handling charge. The product must be in original condition and in its original packaging. The customer is responsible for the cost of shipping. Credits are valid for one year as of day of issue.

Please contact us at sales@greatlakesinno.com to let us know that you will be returning the goods and we will provide further instructions.

Damages

While we take every care in packaging our products to ensure they are undamaged, sometimes damages can be caused by the shipping process. Please examine the condition of the box your order came in before signing the delivery receipt. Should you receive a package in a damaged condition, please take photos documenting the damage before opening the box. After opening the box, should the product be damaged, take photos of the product and report the issue by sending an email to sales@greatlakesinno.com within 7 days after receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective product (which must be in its original packaging) at our cost.

Warranty

All of our products are guaranteed for up to one year after order delivery. This guarantee covers damage or defects incurred through normal use and excludes any damage resulting from accident, misuse, abuse, or negligence. Defect claims must be brought to our attention via email (sales@greatlakesinno.com) accompanied by photo documentation. Great Lakes Innovations, LLC reserves the right to subject the claim to an inspection. If the product is confirmed defective, we will send a replacement. The cost of shipping will be absorbed by Great Lakes Innovations, LLC.

Order Shipping - United States

We ship with the USPS and UPS. However, sales taxes vary depending on your state and city/community. You are responsible for filing your taxes according to local tax laws. Michigan residents are automatically charged 6% sales tax in accordance with local laws.

Order Shipping - International

Our online webstore accepts orders from most European countries. For non-European shipments, please contact us at sales@greatlakesinno.com and we will provide a quote for shipment in your country. Customs fees and taxes are not included in our prices. You will be billed separately by UPS for these costs. Should a customer not be available to receive a package or fail to respond to UPS' payment claims, the return freight charges will be at customer's expense.

If there are any delays at the border caused by customs disputes, it is wholly outside of Great Lakes Innovations, LLC control. Please contact us at sales@greatlakesinno.com if you are having trouble tracking your shipment and we will assist you as best we can.

Copyright

All rights, including images and copy, are owned by Great Lakes Innovations, LLC.

Privacy

We are committed to protecting and respecting the privacy of our customers and web site visitors. For that reason we have taken, and will continue to take, measures that protect the personal information of our clients.

Terms & Conditions

Great Lakes Innovations, LLC reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes before engaging in any operations on our website.

Questions

Should you have any questions not answered in our Terms & Conditions, please contact us at sales@greatlakesinno.com or 586-255-4025.