✿ International packages are shipped by Light Packet Air Mail through Canada Post.

Neither method of post offers tracking. Tracked packages are extremely expensive and increase the cost of shipping to $18. Therefore I omit tracking to make shipping more economical. If you would like to add the tracking service to your package, message me and I can adjust your shipping cost before check-out.

✿ Orders are carefully packaged and mailed in padded bubble mailers.

✿ I do not usually ship with an invoice, as I'm trying to teach my children not to waste paper and save as much as possible. I am happy to send an invoice if you prefer, just leave a note in the message to seller during check-out to "include an invoice" and I will send one along.

✿✿✿ International Customers Please Note ~ Any international duty charges, import fees, taxes or tariffs applied to your purchase by your government is your responsibility. If you need information on your country's import regulations, it is best to contact your country's customs agency for their up to date policy.

✿ Canada Post GENERAL Shipping Timeline:

Within Ontario ~ Shipping can take 2-5 business days or longer depending on location.

Within Canada ~ Shipping can take 7-14 business days or longer depending on location.

International ~ Shipping can take 10-21 business days or longer depending on location. At times if packages are detained in customs it can take more than 6-8 weeks for a package to arrive. Although these instances are rare, it is something to consider if your package is taking a little longer than expected.

✿ Please keep in mind that these are Canada Post guidelines only, and arrival times vary depending on location, weather, postal volume, time of year and of course customs clearance.

✿ If you need something in a hurry, expedited shipping options are available if your order is time sensitive. Simply contact me with your address and I can provide shipping options & quote based on your location.

Payments

Payments

PayPal is my preferred method of payment. If you prefer to use a credit card you may do this through PayPal. You do not need a PayPal account to use your credit card.

You can click here for help using a credit card through PayPal:https://www.etsy.com/help/article/361

Still having problems with checkout? New to Etsy? Contact me. I'd be happy to help.

Returns & exchanges

Returns & exchanges

✿ Customer service is of the upmost importance to me. I am not happy until you are. Please let me know of any issues or problems so I can address your concerns.

✿ If you are not 100% satisfied with your purchase, please contact me immediately upon receiving your order. If I have made an error (sent you the wrong item or if the description was incorrect) I am happy to offer you a full refund or a product replacement.

✿ If for some reason you aren't pleased with your purchase, (you don't like the colour, or the size wont work) I am happy to offer you a refund, but please be aware that you will be responsible for the shipping fees or other costs incurred to facilitate the refund.

✿ To return an item, simply contact me first and let me know. I will provide you with the return address. Pack the item(s) that you are returning safely, so they are not damaged on their way home and simply and ship them back. I will issue your refund once have received the item(s). They must be in their original condition, unused and undamaged to be eligible for a refund. Original shipping cost is not refundable.

✿ If your order is damaged or lost on route to you, please contact me immediately and so I can address this issue as soon as possible.

✿ I take all my pictures in natural light. Sometimes it can make the beads look a little darker or lighter than in person, so I do try to describe them the best way I can. I do use a macro lens which sometimes makes the items appear larger than they truly are. I do this so you can see the lovely details of the beads. I do offer measurements on all my listings, please take a moment to take notice of the sizes so there are no surprises when you receive your order.

✿ Always keep in mind the difference in monitor settings, so if you are concerned about colour please ask. Don't be shy, I am here to help you make the best choice for your project.

Additional policies

Additional policies

✿ SUGGESTIONS / Or Things You Want

If there is any specific supply that you need, (specific beads or colours, special rosary parts or wire etc.) feel free to let me know. I appreciate and look forward to your suggestions. Knowing what you're looking for helps me provide you with the ingredients to make your beautiful creations. I am happy to source out materials, track down something special and learn about new products. As always, feel free to send me a convo and let me know!

✿ To My Valued Customers: ~ Recent Changes to Feedback ~

Etsy has recently replaced its existing Feedback system with a ‘Review’ option based on a star rating. Please be aware that once you leave a product review, ***your purchase will be public and will have a live link to your profile***

This is something to keep in mind if you prefer to keep your purchases private.

You also may receive messages from Etsy reminding you to review your order. Please know that these are generated by Etsy and are not affiliated with my shop.

Also, I regret that I am no longer able to leave my customers a rating as buyer feedback has also been removed.

Thank you for your understanding, if you have any questions or concerns feel free to contact me.

Thank you for choosing my shop, I do very much appreciate your support and patronage.