Top 10 System Administrator Truths

@ 2005/12/13

#1 – Users Lie

#10 – The Holy Grail of Tech Support

…is the reboot. Rebooting can cure ailments of all sorts, can stop network troubles, crashing computers, find missing documents, and rescue cats in trees. System admins all over the world have, by and large, trained their users to reboot before even calling support. I mean, when’s the last time you didn’t reboot to see if it cured a problem? If you’re not, then you’re either stubborn or you’re an admin who knows better. Rebooting doesn’t cure all ailments, but it cures so many of them it’s hard to not throw out a “Can you reboot for me?” to the end user when they call with some off-the-wall issue. Use and abuse as necessary.