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Katrina-damaged CU to offer remote signature document delivery

LINDEN, N.J. (6/10/08)--Jefferson FCU, Harvey, La., was damaged by Hurricane Katrina in 2005 and many of its members suffered major losses. Now, the credit unions is taking advantage of remote signature capture and secure document delivery for future disaster preparedness. The remote signature capture and document delivery, by Integrated Media Management (IMM)’s TotaleAtlasWeb, captures users’ digital signatures via the Web anytime and anywhere. The completed documents are sent back to the credit union for archival. “Our younger members want to do everything electronically, and we are discovering other age groups also appreciate having easy and fast access to their financials,” said Carrie Lopez, Jefferson FCU vice president of lending. “Our employees are inundated with paperwork, and TotaleAtlasWeb reduces the amount of paper and time it takes for documents to get back and forth between our staff and members.” Jefferson re-opened its three branches a month after the storm. The credit union’s membership increased because of those displaced from their homes and others whose financial institutions didn’t reopen. “A credit union is a family, and that is how we treat our members,” said Trina Shano, Jefferson senior loan officer. “Our goal is to help the community, especially the underserved, and those who have experienced hard times since the storm. “Many who have been relocated to Texas and Mississippi as a result of the storm are still able to maintain their membership with us thanks to IMM’s Web-based solutions,” she added. TotalAtlasWeb links credit unions and their members via the Web, which can make a difference during a disaster when traditional lines of communication are not an option, said Chuck Klein, IMM CEO. IMM specializes in document output management and automation technology and is based in Linden, N.J.