Evidence Guide: CHCCCS029 - Work with involuntary and mandated clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the
more evidence the better - that is, the more evidence you gather to
demonstrate your skills, the more confident an assessor can be that you
have learned the skills not just at one point in time, but are
continuing to apply and develop those skills (as opposed to just
learning for the test!). Furthermore, one piece of evidence that you
collect will not usualy demonstrate all the required criteria for a
unit of competency, whereas multiple overlapping pieces of evidence
will usually do the trick!

4.2 Confirm clearly, calmly and objectively with the client the implications of continuing unacceptable behaviour

4.3 Take actions that support the safety of all parties according to organisation procedures

4.4 Use intervention strategies according to an analysis of the situation and organisation policies and procedures

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

confirmed, implemented and monitored compliance requirements for at least 3 different involuntary and mandated clients

used the following strategies for problem solving issues of non-compliance:

active listening

clear and direct verbal communication

persuading effectively

empathising

being appropriately assertive

negotiating responsively.

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations for working with involuntary and mandated clients, how these are applied in organisations and individual practice:

codes of conduct

discrimination

duty of care

human rights

mandatory reporting

privacy, confidentiality and disclosure

records management, internal and external, including legal agencies

rights and responsibilities of workers, employers clients and other agencies

specific legislation that may result in court orders for clients to receive services and consequences on non-compliance for client, worker and agency

work role boundaries â€“ responsibilities and limitations, and when to refer

work health and safety, including safety management and planning strategies for management of aggressive resistant behaviour

strategies for engaging involuntary and mandated clients that support compliant behaviour

processes for the management of non-compliance

types of issues that may arise when working with mandated and involuntary clients and how to respond

types of issues and complexities that impact client ability to comply, and how to respond, including:

alcohol and other drugs issues

child care problems

communication issues

conflicting orders

disability

financial problems

language or other cultural factors

mental health issues

transportation issues

violence and/or abusive behaviour

impact of cultural factors on behaviour in a mandated participation context

indicators of potential conflict and crisis situations and how to de-escalate these situations