ContactWorld’s Intelligent Self-Service IVR and Salesforce®

The focus of customer service is now one of customer centricity and effortless experiences. Our customers are multi-screen, always connected, highly informed individuals and are shaping modern business, placing significant pressures on the call center.

This guide highlights how NewVoiceMedia’s intelligent IVR, Respond, is making it easier than ever to create effortless experiences for both customers and agents. Using your rich customer data as the foundation, ContactWorld and Salesforce combine to help you anticipate their needs and deliver memorable experiences.