Repeat after me: Email is not going away. No one is replacing it. For better or worse, you need to learn to live with it. While there are various strategies (filing, inbox zero, etc) for keeping on top of email they never worked me. Maybe I am lazy. Maybe I lack the discipline. However, there […]

Do your work, your best work, the work that matters to you. For some people, you can say, “hey, it’s not for you.” That’s okay. If you try to delight the undelightable, you’ve made yourself miserable for no reason. It’s not about you

Two Atom editor invites available. I hate only rewarding new traffic, so the first will go to someone who is already on the BootStrapped Weekly newsletter (first one who tweets me). The other invite will go to someone who signs up for BootStrapped Weekly between now and midnight EST (Feb 27, 2014).

Customer support expectations are abysmal. Most people simply do not expect a response in a reasonable time frame. If you want to bust the doors open on a market, just give a damn about your customers. Everything else will eventually fall into place.