Customer Service

Delivery

CONVENIENT DELIVERY – YOU CHOOSE WHEN AND WHERE

We use ParcelForce for all orders within Mainland UK. Standard Delivery usually takes 3 - 5 working days, although we endeavour to deliver earlier than this where possible. Please see below for more information.

For all Next (working) Day Delivery options and Saturday Delivery your order must be placed by 3pm Monday-Friday to qualify. For example, if you place an order at 5pm on a Monday it will be delivered to you on the Wednesday.

If you order Next (working) Day Delivery after 3pm Friday or at the weekend, it will be delivered on Tuesday.

If you provide us with your mobile number at the checkout you will receive a text message on the day of delivery that will allow you to choose whether to:

Deliver to a neighbour

Deliver to a local post office for collection at a time that’s more convenient for you

Deliver on another day if that day is not convenient

If you don’t provide a number and you aren’t in, you’ll be left a card that will allow you to select from the above options.

DELIVERY COSTS AND TIMES

Orders must be received by 2pm Monday-Friday to be processed the same day. Any item ordered after 2pm, at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.

Box of up to 6 bottles / 12 cans

Country

Courier

Cost

Delivery Time (Working Days)

UK Mainland(Non Scottish Highlands)

Parcelforce Courier

£5

3 - 5 Days

UK Mainland Next Day

Parcelforce Courier

£10

1 Day (if placed before 3pm Monday - Friday)

UK Mainland Next Day AM/PM

Parcelforce Courier

£12

1 Day (if placed before 3pm Monday - Friday)

UK Mainland Saturday

Parcelforce Courier

£22

Saturday (if placed before 3pm Friday)

Scottish Highlands & Islands

Parcelforce

£9

3 - 5 Days

NI

Parcelforce

£9

3 - 5 Days

Republic of Ireland

DHL

£15

5 - 7 Days

The Isle of Man

Parcelforce

£9

3 - 5 Days

Scilly Islands

Parcelforce

£9

3 - 5 Days

Europe (Not Russia, Ukraine or Moldova)

DHL

£15

5 - 7 Days

USA (merch only)

DHL

£55

7 - 14 Days

Australasia & Japan

DHL

£62

7 - 14 Days

Far East (Not Indonesia or China)

DHL

£80

7 - 14 Days

For international orders, please provide a local phone number, including country code (for example, +44 for UK), which the courier can use to contact you in the event that they need more information to complete the delivery.

BFPO ADDRESSES

Whilst we are able to deliver to BFPO addresses, these deliveries will take slightly longer than our standard delivery, depending on the station. We will deliver into the forces postal service via Royal Mail, at which point we will have limited tracking available as this is a closed service.

Please note that while alcohol MAY be ordered to BFPO addresses, there is a 24% ABV limit on any goods accepted into the BFPO system. Orders containing items of a higher ABV may be destroyed.

COUNTRY EXCLUSIONS

Please note, due to strict regulations we are no longer able to deliver to:

WHAT TO EXPECT WHEN YOU PLACE AN ORDER

As soon as you place an order, you will receive an order confirmation email from LoneWolf and you will receive another email when it has been dispatched (with a text message on the day of delivery if your parcel is shipped with ParcelForce). Please note that the tracking number included on this dispatch email may take a few hours to show in the courier’s system so don’t worry if it doesn't show you the details of delivery immediately.

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will returned to us and a full credit for the product will be issued to your account, minus the delivery charge.

All goods require a signature from an adult who is over the age of 18. We will not deliver alcohol to anyone under the age of 18.

Please note: For Next Day orders the order must be placed by 2pm Monday-Friday to be delivered the next working day.

VAT & CUSTOMS/IMPORT CHARGES FOR ONLINE ORDERS

As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.

Orders (including gifts) may be subject to unexpected local taxes / customs charges. Customers are responsible for these costs and should ensure they are happy to pay them prior to ordering. If you later decide to reject the goods, when a customs charge is applicable, we reserve the right to deduct shipping and any other costs incurred prior to processing any refund.