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Customer Experience

Channels

Omnichannel. Bringing it all together.

We hire and manage experienced support experts to keep clients focused on scaling and expanding their business while we manage what goes on in the command center. No matter what channel customers are on, we’ll meet them there with consistently robust support.

Chat

Live and asynchronous chat are fundamental channels for cutting-edge customer service. Customers are online all the time, so it’s important that support offerings are too.

7,000,000

Chats per month

18

Avg. chats per hour

In-App

Whether a shopper or a gamer, customers prefer to engage from within a client’s app. We offer in-app support to aid and to interact with customers so as to not distract them from their current actions.

90%

smartphone time spent in app

37 seconds

Avg. speed to answer

Voice

Voice is still a common and valuable tool for an effective customer experience – especially for high-touch engagements. We offer voice support in numerous languages and have experience providing this for high-profile clients.

5:47

Avg. handle time

5-10 seconds

avg. speed to answer

Email

Email has become a primary tool for managing customer relationships. We have successfully handled email support services for several major companies ranging from simple to complex issues.

1-6 minutes

Avg. resolution time

4,000,000+

emails answered per month

Social Media

Social media is an increasingly important customer service channel where customers expect a response within minutes. We help clients to offer 24/7 support and to manage urgent posts from such channels.

1.5 billion

monthly active Facebook users

316 million

monthly active Twitter users

SMS Text

Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients to stay ahead of this curve.

78% texters

wish they could text businesses

52%

prefer to text over agent support

Chat

Live and asynchronous chat are fundamental channels for cutting-edge customer service. Customers are online all the time, so it’s important that support offerings are too.

7,000,000

Chats per month

18

Avg. chats per hour

In-App

Whether a shopper or a gamer, customers prefer to engage from within a client’s app. We offer in-app support to aid and to interact with customers so as to not distract them from their current actions.

90%

smartphone time spent in app

37 seconds

Avg. speed to answer

Voice

Voice is still a common and valuable tool for an effective customer experience – especially for high-touch engagements. We offer voice support in numerous languages and have experience providing this for high-profile clients.

5:47

Avg. handle time

5-10 seconds

avg. speed to answer

Email

Email has become a primary tool for managing customer relationships. We have successfully handled email support services for several major companies ranging from simple to complex issues.

1-6 minutes

Avg. resolution time

4,000,000+

emails answered per month

Social Media

Social media is an increasingly important customer service channel where customers expect a response within minutes. We help clients to offer 24/7 support and to manage urgent posts from such channels.

1.5 billion

monthly active Facebook users

316 million

monthly active Twitter users

SMS Text

Texting is the most common use case for mobile phones. However, not all companies capitalize on SMS text support. We can help clients to stay ahead of this curve.

78% texters

wish they could text businesses

52%

prefer to text over agent support

Services

You’re in safe hands.

Whether clients are looking for service, tech or sales support, our teammates are cross-trained to deliver omnichannel customer care that achieves some of the highest CSAT and NPS scores in the industry.

Customer Service

Organizations work hard to win customers, but in today’s competitive, on-demand world, these businesses must work even harder to keep them. Consumer expectations for quality customer experience continue to rise with little room for error.

90%

internal quality score

100%

of the inbound customer experience is multi-channel.

Sales

One of the biggest drivers of growth stems from sales. To help clients’ selling efforts remain focused, we provide exceptional sales support from customer saves to proactive upselling and cross-selling.

38%

conversion rate

15%

upsell rate

Technical Support

With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well. We offer four tiers of technical support that can handle even some of the most challenging assignments.

24 hours

Avg. resolution time

1-4 tier

technical support

Billing

When it comes to a business’s finances, TaskUs understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, we support all steps of the billing process.

3,600,000+

contacts per month

12

avg. contacts per hour

outbound support

When it comes to support, most people think of handling inbound issues, but proactive, outbound support can be a great way to delight your customers. Outbound customer support and outbound sales are just two ways in which we can help take your offering to the next level.

>10%

over target CSAT

10

tier 2 tickets per hour

Customer Service

Organizations work hard to win customers, but in today’s competitive, on-demand world, these businesses must work even harder to keep them. Consumer expectations for quality customer experience continue to rise with little room for error.

90%

internal quality score

100%

of the inbound customer experience is multi-channel.

Sales

One of the biggest drivers of growth stems from sales. To help clients’ selling efforts remain focused, we provide exceptional sales support from customer saves to proactive upselling and cross-selling.

38%

conversion rate

15%

upsell rate

Technical Support

With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well. We offer four tiers of technical support that can handle even some of the most challenging assignments.

24 hours

Avg. resolution time

1-4 tier

technical support

Billing

When it comes to a business’s finances, TaskUs understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, we support all steps of the billing process.

3,600,000+

contacts per month

12

avg. contacts per hour

outbound support

When it comes to support, most people think of handling inbound issues, but proactive, outbound support can be a great way to delight your customers. Outbound customer support and outbound sales are just two ways in which we can help take your offering to the next level.