EXCHANGES, RETURNS, COMPLAINTS

RETURNS

You have 30 days to withdraw from a distance contract. Withdraw deadline is counted from date of recept the last thing by consumer,which is a subject of a contract. To comply with the withdrowal period you have to send a statement before it's expiry.

Signed declaration can be send by post or ellectronically on mail adress support@R-GOL.com. Declaration can be send on specially prepared form, located here,but it's not mandatory.

Employee shall immediately confirm consumer by e-mail(according to the conclusion of the contract and another if it was specified in declaration) that he received the declaration about withraw from contract.

Then, the consumer is obliged to return things which are the subject of the order immediately, however not later than 14 days from the day, in which he withdrew from an agreement. Don’t miss the deadline, send back the things before it’s expiry. It’s necessary to return a free gifts/ freebies (soccer sockswater bottles, shoes bags, etc.) received to ordered products.

We send the money back not later than within 14 days counting from the day of withdrowing from the contract.
We kindly inform You that we can hold off with refund until recipt of things or until consumer will submit the evidence of it's return, depends of which event comes first.

Attention! Consumer is responsible for reduction of the value of things which is the subject of the contract, being a result of using in the way going outside of necessary to ascertain the character, characteristics and functioning of things. Package (carton) is an inherent element of the product.

Exchanges

You can exchange unused goods within 30 days from receiving the parcel. Exchange of goods consists in returning it inaccordance with the procedure of withdrawing from the distance contract which was described above (point RETURNS) and re-taking of a new order.

COMPLAINTS

For all goods offered in our store there is a 24-month warranty. The warranty is considered only on presentation of the invoice or receipt. It includes only hidden defects created during production.

The complaint is examined by a qualified in this area specialist. The complained will be viewed within 14 days. This term refers to informing the customer about the result of the complaint.

Complaints are dealt with in accordance with the Law Council of Ministers dated. 27 July 2002 on special conditions of consumer sales and amending the Civil Code (Journal of Laws No. 141 item 1176). Consumer pays for the delivery cost.

To the parcel must be accompanied by a completed "%+complaint form+%":http://www.r-gol.com/files/documents/complaint.pdf and photocopying proof of purchase. The goods should be returned on the address given in the form complaint. Consumer pays for the delivery cost.

If the complaint is positive R-GOL.COM pays for delivery cost and, if the complaint is found to be unjustified, transport costs (11 zł) are paid by the customer.

Complaints are not justified if:

Damage is caused by incorrect sizing,

Damage results from use of the product contrary to its intended purpose,

Customer service

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