Software Developer / VITA Outage Coordinator / IT Analyst Lead II

Start Date: 2008-12-01End Date: 2011-05-02

• Designed and developed Java and ASP.NET/SQL web OOP applications to facilitate the incident management, outage tracking processes, and account administration requests. Sole designer and developer of the COV Account Request ASP.NET web application that is utilized by the Commonwealth of Virginia. https://esupport.virginia.gov/accountrequest. • Act as Northrop Grumman's CSA (Customer Service Alert) outage coordinator and IT Support Lead for the VITA program. Responsible for tracking and communicating outage information that affects the business functionality of the entire Commonwealth of Virginia. • Supervise all 3rd shift team employees and provide support to all commonwealth state agencies via the VITA (Virginia Information Technology Agency) contract, VAI (Vought Aircraft Industries) and NCIS (Naval Criminal Investigative Services). • Provide business continuity to a variety of end users through various channels of communication. • Respond to end user contacts through incoming phone calls, emails, and web tickets. • Responsible for troubleshooting and resolving issues relating to password resets, unlocks, and COTS (Commercial off the Shelf) software packages, and for hardware systems ranging from desktops and servers, to circuits and routers. • Work across a number of secure domains and have access to remote technologies in order to troubleshoot and correct end-users’ issues. • Experience with HP ServiceCenter (Legacy Peregrine) hands on support and implementation.

Industrial Designer / 3D CGI Artist/Animator / Web Designer

Start Date: 1998-12-01End Date: 2003-09-04

• Designed and engineered image products that generated millions of dollars in revenue. Products include: pylon signs, monument signs, fascia elements, awnings, ATM surrounds, ATM toppers, kiosks, interior showroom elements, prototypes, trade show booths, and large format graphics. • Developed the ability to create computerized 3D models of custom products which eliminated the cost of prototype engineering and production and trained supervisors and co-workers how to design 3D models and animate. • Adapted to changing roles and mastered new responsibilities quickly. • Authored and created marketing materials and business-to-business multimedia presentations which led to the winning of multi-million dollar accounts. • Participated closely in the overall design process of ImagePoint.com, Web Catalog, e-Luminate, and the esthetics of the content. • Influenced others through a strong understanding of product needs, and was able to make tough budget/product decisions. • Worked as a team with six designers completing over 3,000 projects in one year and meeting strict deadlines.