By uploading your audio to our system, you undergo a contract with Transcription Centre and agree to charges related to the transcription of your files. Transcription rates will be agreed between the client and Transcription Centre before beginning work. Quoted turnaround times refer to working days (Monday to Friday) and will be delivered by 5:00 PM. Delivery of transcripts earlier in the day or on weekends may be arranged with prior consent of the company. We always aim to deliver transcripts by 5:00 PM on the agreed deadline date at the very latest. We cannot, however, accept any liability for loss or damage arising from late delivery of transcripts.

CONFIDENTIALITY AND DATA PROTECTION

All work performed by Transcription Centre for the client shall be confidential. Our employees have all signed non-disclosure agreements. Audio files are encrypted during transfer through our online password protected system, ScribeManager, who abide by stringent data protection procedures. We are registered and in compliance with the Data Protection Act. Once finished, all transcripts are stored securely on our encrypted drives for no longer than 30 days before being securely destroyed.

Finished transcripts and the audio files are available on ScribeManager for 65 days after the agreed delivery date. These files are only visible to our directors and the client to whom they belong.

Please note: we cannot be held responsible for any transcript which is produced and uploaded into the system but not downloaded by the client before it is wiped.

We are happy to sign agreements/contracts that our clients wish us to abide by in order to deliver our services. However these agreements must be in place before we start work on the files as we will not sign retrospectively dated agreements after that point.

For further details on our GDPR compliance and what that means for you as a client please read our privacy and security policy.

PAYMENT

Invoices are sent upon delivery of transcripts and are payable by credit card, PayPal or bank transfer within 15 days of the invoice date (minimum £25). For new clients, we may request up front payment or payment on a first job/invoice before agreeing to begin any further work. All transactions must be in pounds sterling. All quotes and fees are UK VAT exempt.

REFUNDS

No refunds are available after work has commenced, unless previously agreed in writing by Transcription Centre. If you are not satisfied with the work delivered, we will endeavour to edit the transcript to your satisfaction at no extra fee.