myCare iMedicWare by Eye Care Leaders Software

myCare iMedicWare is an integrated electronic health records (EHR) and practice management (PM) solution for ambulatory surgical centers (ASC) and optical practices. The solution can be used as a cloud-based model or can be hosted on premise. The solution helps users manage their revenue cycle through accounting, billing and reporting applications.

myCare iMedicWare's mobile scheduler views and adjusts patients’ and medical practitioners’ appointments. The solution tracks patients’ medical journey in real time and schedules appointments based on patients’ health condition. The mobile scheduler allows staff members to send and receive messages among themselves as well as send messages to patients on their mobile phones.

Excellent Ophthalmic EMR, Responsive CEO, Medical Director & Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is critical to a medical practice that the vendor's staff are responsive to our needs and that is what iMedicware has. In addition, the CEO/owner has an excellent understanding of ophthalmic pracctices & is responsive to our needs. Additionally, the company's Medical Director educates us on how to comply with Meaningful Use along with PQRS, and eRx. He also can assess and audit our compliance with regs and represent us in an audit, if necessary & that is a tremendous asset. Our ASC also uses iMedicware and it is user-friendly for both staff and surgeons. Having the same vendor for both the practice and ASC is cost-effective and efficient.

Likes Least

Meaningful Use requirements, but this is obviously not the fault of the vendor! I believe we have made the right choice in choosing iMedicware for both our practice and ASC.

Recommendations

I think it is beneficial to visit an ophthalmic practice using the system and ask physicians, techs, billing, check-in and check-out staff how they like it & the time required to become proficient users.

Neil from Long Island Vision Management
Specialty: Ophthalmology

March 2015

March 2015

Review of iDoc software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As the President of a medical billing company specializing in Ophthalmology, I had the opportunity to demo all of the recommended EMR and practice management systems available in the market today. We ultimately selected iMedicWare based on the ease of transition from our legacy system, competitive pricing, and customer responsiveness/service level. After using the system for over 2 years, iMedicWare has exceeded our expectations. Because of iMedicWare, our productivity has increased significantly with fewer staff members. From a management perspective, the system allows us to clearly track among other things, days in AR and physician productivity, which are key indicators in our business. The support team at iMedicWare has been instrumental in easing our transition to the new system and providing individualized support to address practice or physician specific concerns.

Likes Least

The standard reporting function could be more robust, although customer support is very helpful with custom reporting.

Recommendations

Always make sure that your contract provides service levels for customer support response time

Van from Saratoga Ophthalmology
Specialty: Ophthalmology

March 2015

March 2015

iMedicWare is a Step ahead

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I feel iMedicWare is a growing product that is innovative and provides the Providers and Practice managers with not only the essentials, but also with concepts that can be considered next generation to enhance there practice. The customer service and availability. They are available when you need them and always follow up on the issues.

Likes Least

The system could always provide better training when new products are released.

Recommendations

Really take the time to appreciate the detail and concepts of the software.

Recommendations

Excellent Ophthalmology All-In-One!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has an excellent medical workflow for Ophthalmologists and Optometrists. Glaucoma and Retina flow sheets, Image import and interpretation, auto billing from the exam flow, contact lens fitting and trial lens recording, integration with scheduling module. It also has excellent Meaningful Use reporting. It's easy to convert from paper to EMR with iMedicWare. The staff adapts easily.

Likes Least

I would like optical Module to bill directly to VSP.

Recommendations

Review the imaging import and customize it, same goes for the template types. It's very user-friendly.

Matthew from The Eye Center
Specialty: Ophthalmology

March 2015

March 2015

Happy iMedicWare user

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The application is very user-friendly. Its has a simplistic interface similar to a paper chart therefore data entry is logical and quick. I am able to see a full load of patients without the need of a scribe. Being web browser based is nice since you can access the program from anywhere outside the office. Test images and reports integrate nicely into the chart note. Ancillary staff training is not difficult. They also are always looking for feedback from their users in order update the software accordingly. This is an ophthalmology only company which is another positive.

Likes Least

Overall, I'm very happy. Usage can get more complex due to meaningful use and PQRS requirements. I don't believe this to be an issue with this vendor but just the overall industry complying with the measures.

Recommendations

Make sure you are comfortable with the flow of the system and that is compatible with your office.

Gina from Eye Associates
Specialty: Ophthalmology

March 2015

March 2015

My best friend....iMedicWare

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

iMedicWare is user-friendly software. Staff found it easy to learn. The software takes the patient from the phone call to optical and out the door with ease. It was amazing to me how all of the doctors, both with computer experienced and not picked up on the EHR and just loved it. So if I would sum up what I loved the best about the product from an Administrators view, I'd say the ease of use. And the vendor? The vendor was right there by my side thru it all - the support I received was amazing. Through the years I've gotten to know the group very well. They listen to my ideas and ask for opinions to always improve and/or make the system even better in this ever changing healthcare world we live in, and that is invaluable!

Likes Least

It's not that I don't like the CL inventory/flow portion of the software, but we don't use it. We found that it was more work to keep up with it. We don't use the Optical portion of the software, so I can't comment on that for we use a management company for our optical.

Recommendations

I recommend doing your homework and reviewing other software out there, because you need to do this. Make a spreadsheet. Research on the ASOA/ASCRS listserv for opinions and experienced practices in the many different software vendors. Visit practices. I have had many practices visit us to see iMedicWare in action and that is a good way to see it. This is an important decision and one that takes a lot of time and thought and research, so do it.

Top-notch support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

From the CEO, down to the development team, to the technical staff, the iMedicWare team has built a culture of support. They've focused on hiring specialized staff that understand the specific needs of ophthalmology.

Likes Least

iMedicWare is specific to ophthalmology, and the team works closely with customers on product enhancement. Enhancements often require additional training for staff and physicians. This is a benefit of the product, but requires customer resources to participate in training and support of new features.

Recommendations

Ophthalmology is a highly specialized. When evaluating other "Big Box" products, keep in mind that what you see is what you get. A big part of our decision to choose iMedicWare was their sole focus on ophthalmology and their willingness to work with the customer on product enhancement. With iMedicWare, we don't have to compete with other specialties to get our needs addressed.

Jeffrey from Jeffrey D. Nightingale, MD, PC
Specialty: Ophthalmology

March 2015

March 2015

Wonderful EMR Experience

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Likes Best

Despite my misgivings about transitioning to EMR, I found iMedicWare to be a very comfortable and easy solution. My staff found it quite simple to use, and I was so happy that it did not slow my work down, a fear that I had. I must say that in terms of cost and value, it could not be better.

Likes Least

I wish we could have implemented a bit quicker, although that is partly our fault in being indecisive.

Recommendations

They provide excellent "hand holding" during the set up process, which was invaluable.

Brian from Shore Eye Associates
Specialty: Ophthalmology

July 2014

July 2014

Easy to learn and use

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use, and it's easy to teach new employees how to use the system. It's great for practices with multiple offices. It's very reasonably priced. The company stays on top of needed changes. It's one of the first specialty-specific EMRs to accomplish Meaningful Use Stage 2.

Likes Least

We receive a slightly slow response from support on customization of the product for individual practices/doctors. Luckily, once you learn how to do it, most customizations can be done by the user without having to wait for it to be done by the company.

Recommendations

Watch it in action in a practice that uses it. You need to see how it affects your workflow.

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