Hotel Night Auditor

OBJECTIVE OF THE POSITION: Night Auditors’ are key in ensuring a profitable and well operated business. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

JOB SUMMARY: Audit responsibilities include nightly balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs.

ESSENTIAL FUNCTIONS:

Greet customers as you see them, speak politely, and assist customers

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.

Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.

Operate a cash register and maintain an accurate and organized drawer.

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.

WORK ENVIRONMENT: While performing the duties of this job, the employee will primarily be working within an office environment working directly with the public face-to-face and over the phone. Occasionally, the employee may be exposed to high-concentrated cleaning solutions, dust, dirt, or grime. The noise level in the work environment will be at a low level.

TRAVEL REQUIREMENTS: No travel is expected for this position.

EEO STATEMENT: Love’s Travel Stops Inc. and Its Affiliates provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Function(s): Hospitality; Operations

Clean Places, Friendly Faces. It’s been a guiding principle at Love’s for more than 50 years, and it’s leading us into the future. We’re passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love’s has two primary kinds of stores. Our ‘Country Stores’ are fueling stations with a convenience store attached. The larger Love’s Travel Stops are located on interstate highways and offer additional amenities such as food from restaurant chains such as Subway, Arby’s and Carl’s Jr., trucking supplies, showers and RV dump stations.

Requirements

[please see description]

About Us

Love’s is opening new hotels to complement our travel stops across the United States. Growth is everywhere, especially in the career paths of our hospitality employees. For those with aspiration, Love’s is the right choice. You take care of our Customers, and Love’s will take care of you.

The Love family built this company from the ground up. That’s what we call a challenge. But it doesn’t stop there. Our business model is more than travel stops; it’s “highway hospitality.” We need hard-working people in our hotels to help us continue growing. The job is tough, but if you are up to the challenge, you’ll be rewarded with growth and achievement at Love’s.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

Req ID: 90363

OBJECTIVE OF THE POSITION: Night Auditors’ are key in ensuring a profitable and well operated business. The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

JOB SUMMARY: Audit responsibilities include nightly balancing duties, daily paperwork, and shift reports. While completing these duties, the Night Auditor will attend to guest needs such as guest check-in/check-outs, reservations, and attending to guest questions and needs.

ESSENTIAL FUNCTIONS:

Greet customers as you see them, speak politely, and assist customers

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.

Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards.

Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in.

Operate a cash register and maintain an accurate and organized drawer.

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed.

WORK ENVIRONMENT: While performing the duties of this job, the employee will primarily be working within an office environment working directly with the public face-to-face and over the phone. Occasionally, the employee may be exposed to high-concentrated cleaning solutions, dust, dirt, or grime. The noise level in the work environment will be at a low level.

TRAVEL REQUIREMENTS: No travel is expected for this position.

EEO STATEMENT: Love’s Travel Stops Inc. and Its Affiliates provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, age, national origin, disability or genetics. In addition to federal law requirements, the Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Function(s): Hospitality; Operations

Clean Places, Friendly Faces. It’s been a guiding principle at Love’s for more than 50 years, and it’s leading us into the future. We’re passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love’s has two primary kinds of stores. Our ‘Country Stores’ are fueling stations with a convenience store attached. The larger Love’s Travel Stops are located on interstate highways and offer additional amenities such as food from restaurant chains such as Subway, Arby’s and Carl’s Jr., trucking supplies, showers and RV dump stations.

Requirements

[please see description]

About Us

Love’s is opening new hotels to complement our travel stops across the United States. Growth is everywhere, especially in the career paths of our hospitality employees. For those with aspiration, Love’s is the right choice. You take care of our Customers, and Love’s will take care of you.

The Love family built this company from the ground up. That’s what we call a challenge. But it doesn’t stop there. Our business model is more than travel stops; it’s “highway hospitality.” We need hard-working people in our hotels to help us continue growing. The job is tough, but if you are up to the challenge, you’ll be rewarded with growth and achievement at Love’s.