You are here

Better Business Bureau

SALT LAKE CITY—With the summer door-knocking season upon us, the Better Business Bureau held a news conference here May 25 to address the fact that a handful of Utah home security companies are responsible for the majority of questionable sales practices occurring within the security industry.

OREM, Utah and BOCA RATON, Fla.—A federal judge has put a 45-day hold on a second lawsuit that ADT had brought against Utah-based Vision Security over alleged deceptive sales practices. During that time, the two companies must follow a recent settlement agreement ADT worked out with Vision after ADT previously sued that door-knocking company on very similar charges.

AMERICAN FORK, Utah—Platinum Protection, one of the major Utah-based summer-model companies, will recruit two-thirds of its sales reps from outside the Utah Valley, Platinum CEO Andrew Kindfuller told Security Systems News.

OREM, Utah—Pinnacle Security COO Steve Hafen said Pinnacle has designated 2011 as “the year of the customer.”
He said everyone in the summer-model company—even, say, an employee in the accounting department—will explore ways to increase customer satisfaction.