Questions/Answers

Answers are given below to the most frequently-asked questions about the Gift Card and how to use it. Click on each question to display the answer.

Where can I purchase a Nespresso Gift Card?

The Nespresso Gift Card can be purchased in Nespresso Boutiques.

What are the amounts available on Nespresso Gift Cards?

When buying the Nespresso Gift Card, the purchaser selects an amount of between €25 and €300 to put on it.

Is there a charge for the card holder and envelope?

Yes. All you pay for the Nespresso Gift Card is the amount of the credit you choose to put on it. This is also the same amount that the person receiving the card will be able to spend on Nespresso products.

Where can I pay with my Nespresso Gift Card?

The Nespresso Gift Card can be used to pay for orders placed on the website, by phone and in Nespresso Boutiques.

The Nespresso Gift Card will not be accepted by Nespresso partners.

How can I pay with my Nespresso Gift Card?

Please present your card to the Coffee Specialists before paying for goods in our Nespresso Boutiques. Nespresso Gift Cards can be also used when you place an order on our website or by telephone.

Can I use the Nespresso Gift Card with other methods of payment?

You can use the Nespresso Gift Card to pay for your order in full or in part. For partial payments, you may use only one additional method to pay the remaining amount.

Can I use the Nespresso Gift Card to pay for several orders?

Yes, as long as the balance of your Nespresso Gift Card is in credit and it has not expired.

Can I use several Nespresso Gift Cards to pay for one order?

Yes, you can pay for one order with several Nespresso Gift Cards

Can I use the Nespresso Gift Card to purchase any Nespresso products?

Yes, you can use the Nespresso Gift Card to purchase any product available in our Nespresso Boutiques or over the telephone.

Is it possible to top up the Nespresso Gift Card?

The Nespresso Gift Card cannot be topped up. It is not a credit card or debit card.

How can I check the remaining balance on my Gift Card?

You can check the balance of your Nespresso Gift Card by using the dedicated section at the top of this page.

Can I use the Nespresso Gift Card after the expiry date?

Once it has passed its expiry date, the Nespresso Gift Card will be considered invalid. Any remaining balance cannot be redeemed or exchanged for cash (unless required by law), cheque, credit, or payment on any credit or loan account.

For how long is the Nespresso Gift Card valid?

The Nespresso Gift Card is valid for a period of 12 months, starting on the day of purchase.

Can I return a Nespresso Gift Card?

Nespresso Gift Cards are not returnable and cannot be redeemed or exchanged for cash (unless required by law), cheque, credit, or payment on any credit or loan account.

Can I cancel/return an order paid for with a Gift Card?

Yes, you can cancel/return an order paid for with a Gift Card. The corresponding amount will be credited on the Nespresso Gift Card.

Can the Nespresso Gift Card be used in another country?

The Nespresso Gift Card is only valid in its country of purchase and in its currency of purchase.Nespresso will not accept Gift Cards purchased in other countries.