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A Question of Money

J K writes: I am a pensioner living alone after the death of my companion last April. In December I received a TV licence in his name, indicating that payments had been made by direct debit from my bank account. I called the TV Licensing office asking for the licence to be put in my name and was told I already had one in my name for the same address, being paid for by direct debit from my account, and this had been the case since 1994. I filled out a refund form and got a letter saying I was entitled to two years' payments, worth £277. I must have paid some £1,800 too much over the past 15 years, and I feel this is grossly unjust. Can you help me please?

I can help a smidgeon. You and I agreed it was, at least, better than nothing, though it