Terms
and Conditions

1. Area of Application and
Customers

These Terms and Conditions (Allgemeinen Geschäftsbedingungen
(AGB)) applies alone to orders made by customers over our onlineshop
http://klainod/products. We do not accept
dissenting conditions on the part of the customer of third parties, unless we
have expressly accepted their validity. The Klainod-Shop range of
products is expressly directed at the consumer (every natural person finalising
the contract in a manner which cannot be assigned to his or her commercial or
self-employed occupational activity, §13 BGB).

2. Right of Revocation

Consumers have instead of the statutory right of withdrawal
a, as described below, 14 day statutory right of revocation.

Instruction of Right of Revocation

It is possible to return the received prodcuts without
reason within 14 days by post. The deadline beginns after receiving this
written instruction (eg. as a letter, fax or email) but not before delivery of
the product to the customer (with the recurring delivery of similar products
and not before the receipt of the first part of a multiple delivery) also not
before the completion of our obligation to inform in accordance with Article
246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our
obligations in accordance with § 312g paragrpah 1 clause 1 BGB in conjunction
with Article 246 § 3 EGBGB. Only with non package postable products (e.g. bulky
goods) is it possible to communicate a desire to return the product in written form.
The punctual posting of the product or the written desire to return is enough
to observe the deadline.Only items that are damaged will have shipping costs
refunded upon return. Product return and the written desire to return are to be
addresed to:
Klainod – Wühlischstr.36 - 10245 Berlin – Phone: +49 (0) 157-35-49-89-06/+32 (0)472-33-99-71 –
Email: klainodinfo@gmail.com

Following Return

The received product, payment, as well as any possible
derived use (e.g. consumer benefits) are to be returned in case of an effective
return. In case of deterioration and/or derived use (e.g. consumer benefit),
the product can be returned in part or only in a deteriorated state, it is
necessary to give us compensation for lost value. Compensation for lost value
has to be made only if the derived use or deterioration is in conjunction with
use of the product that goes beyond inspecting the product and its
characteristics. Under „inspecting the product and its characteristics“ we
understand the testing and sampling the product in question as is usual in our
atelier. Refund commitments must be met within 14 days. The deadline begins for
the customer with the sending of the product or a written desire of return in
case of bulky goods, for us it begins when we recieve either.

End of Instruction of Right of Revocation

3. Delivery

Delivery takes place within the delivery deadline given on
the relevant page in regards to the address to which the product is to be
delivered. Regarding paying via PayPalthe deadline given for delivery begins as soon as reciept of payment has
taken place, with credit card payments the deadine begins with the confirmation
of order. You will receive your order, as far a possible, in one shipment.
Should it be necessary, due to technical or logistical reasons, to send your
order in more than one shipment, no extra cost will accrue.

4. Prices

All displayed prices include German VAT of 19%. All prices
do not include shipping costs.
Please note that local charges (customs duty, sales tax) can occur, depending
on your region and local customs duties. These charges are at your own expense.

5. Payment

PayPal

Paypal is an online payment process, that works via linkage
with a bank account or creditcard. To be able to pay via PayPal it is necessary
to have a PayPal account, which can be opened in the process of ordering.
Further information on PayPal is available under www.paypal.de.

6. Reservation of Property Rights

Products remain our property until payment has taken place.

7. Guarantee

Relevant legal provisions apply in case of defective goods.

8. Applicable Law

Agreements are governed by the law of the Federal Republic
of Germany in exclusion of the UN buying law, as far as no binding
international consumer protection law is in opposition.