Most Helpful Positive Review

As a Salesforce consultant, I use DupeCatcher with almost every client to help them maintain good data in their orgs. See my recent blogs for more info about DupeCatcher and other data cleanup recommendations: http://cloudycumulus.blogspot.com/2012/12/clean-all-data-part-ii.html http://cloudycumulus.blogspot.com/2013/04/cloudys-favoriteAs a Salesforce consultant, I use DupeCatcher with almost every client to help them maintain good data in their orgs. See my recent blogs for more info about DupeCatcher and other data cleanup recommendations: ####http://cloudycumulus.blogspot.com/2012/12/clean-all-data-part-ii.html####http://cloudycumulus.blogspot.com/2013/04/cloudys-favorite-apps-dupecatcher.html
…More

Most Helpful Critical Review

The app may work fine for catching dups coming in from web forms, but it definitely doesn't catch them during the import process. Since all of our leads come in that way, this app is lacking a very important feature. Yes, SF has duplicate checking itself, but my experience is that it's inconsistent.

Tanja KegelYep, i second Victoria, it's a great tool!!May 22, 2013 at 9:34 PM

Jim JachettaApsona is a great data management tool. It has import with dupe checking and it is not too expensive.Oct 28, 2013 at 1:47 PM

Stephen HardingThanks, Jim. Between Cloudingo and DupeCatcher, we've got all of the bases covered: existing duplicates, imports, manual inserts, auto inserts (web-to-lead). DupeCatcher remains completely free, and Cloudingo is one of the lowest priced data quality apps available. Would love to show it to you.Oct 28, 2013 at 1:54 PM

See All Reviews

Installed the app and it worked effectively - too effectively in fact. When it spotted a potential duplicate, it would flag the potential duplicate, BUT, gave no method for resolving the duplicate other than editing the existing account. That is not a solution - the solution is to allow an override - which there is a checkbox to enable, BUTInstalled the app and it worked effectively - too effectively in fact. When it spotted a potential duplicate, it would flag the potential duplicate, BUT, gave no method for resolving the duplicate other than editing the existing account. That is not a solution - the solution is to allow an override - which there is a checkbox to enable, BUT enabling the override does not affect the operation at all. There is still no button, not link, no anything that allows the user to accept the new account as-is.####We discovered a work-around then then led me to the conculsion that the only real solution was to uninstall the package. The workaround was to give the new account a crazy name, something like Aaafhjkl, and then save the new account. Then immediately go in a edit the new account name and make it the actual name that was intended and previously blocked as a duplication. Hit save and Presto, no duplicate account warning.####So with zero protection against editing a name that inadvertantly creates a duplicate, we arrived at the conclusion there were no compelling reasons to keep the app and uninstalled it.
…More

Stephen HardingHi Frank: There are actually two different methods of overriding a DupeCatcher block. The options depend upon your Salesforce org edition, and the way you have configured your DupeCatcher settings. Happy to show you how if you want to take a second look. Best, Stephen Harding Symphonic Source support@symphonicsource.comHi Frank:####There are actually two different methods of overriding a DupeCatcher block. The options depend upon your Salesforce org edition, and the way you have configured your DupeCatcher settings.####Happy to show you how if you want to take a second look.####Best,##Stephen Harding##Symphonic Source##support@symphonicsource.com
…MoreDec 05, 2016 at 10:57 AM

After easy set up to flag duplicate Leads, Accounts and Contacts, the daily report is very useful in identifying and correcting any duplicates in my SF org. Great product, simple to use in maintaining a much cleaner CRM.

Where can I find the required permission for a user to be able to run the account merge feature of Dupecatcher? - Managed to resolve, it wasn't permissions but all the apex & visualforce parts that hadn't been applied (I hadn't needed to apply them when 1st downloading so assumed I'd not need to when giving others access as all Dupecatcher optionsWhere can I find the required permission for a user to be able to run the account merge feature of Dupecatcher? - Managed to resolve, it wasn't permissions but all the apex & visualforce parts that hadn't been applied (I hadn't needed to apply them when 1st downloading so assumed I'd not need to when giving others access as all Dupecatcher options where selected in the Profile). - Will leave this here in case others face the same confusion.
…More

Stephen HardingHi Andrew. There is lots of information and documentation at the DupeCatcher website. We also offer free support. Please email us at support@symphonicsource.com with details. I am not able to find your license by name only. Best regards, Stephen Harding Symphonic SourceHi Andrew. There is lots of information and documentation at the DupeCatcher website. We also offer free support. Please email us at support@symphonicsource.com with details. I am not able to find your license by name only.####Best regards,##Stephen Harding##Symphonic Source
…MoreJun 17, 2016 at 9:56 AM

Using DupeCatcher to prevent new duplicate contacts and accounts as well as dedupe existing contacts and accounts. Have experienced no issues with installation or configurations. Works very well! Users were able to conform to the new process with a small amount of end user education required.

Stephen HardingHi Joao: Please let us know what problems you're having using phone fields. DupeCatcher has special algorithms that work with phone fields. Contact us at support@symphonicsource.com Best regards, Stephen Harding Symphonic SourceHi Joao:####Please let us know what problems you're having using phone fields. DupeCatcher has special algorithms that work with phone fields.####Contact us at support@symphonicsource.com####Best regards,##Stephen Harding##Symphonic Source
…MoreJun 06, 2016 at 9:48 AM

Joao PauloI was assisted in the correct configuration, all worked out!Jun 06, 2016 at 3:35 PM

DupeCatcher enables salesforce user to identify, block and dedupe leads, accounts, and contacts in real-time at point of entry. Also retain full control of identifying ang merging process, eliminating any fear of loss while cleansing data. No seperate coding is required to identfy the duplicate records. Setting simple Dupe catch filter condition.DupeCatcher enables salesforce user to identify, block and dedupe leads, accounts, and contacts in real-time at point of entry. Also retain full control of identifying ang merging process, eliminating any fear of loss while cleansing data.##No seperate coding is required to identfy the duplicate records. Setting simple Dupe catch filter condition. If required there is also an option to merge the data.####Defining the filter rule could be done while the DupeCatch filter is being created.
…More

Is there a way to edit the alert message that shows up on our website? Currently, it's showing this: ERROR Error: DUPECATCHER WARNING! The Contact that you created was not saved. It has been blocked because the value of the Contact 'Email' field that you entered is similar to the 'Email' field of the Contacts listed below. Click on theIs there a way to edit the alert message that shows up on our website? Currently, it's showing this: ERROR ##Error:##<font color="blue"><br/>DUPECATCHER WARNING! The Contact that you created was not saved.</font><br/><font color="blue">It has been blocked because the value of the Contact 'Email' field that you entered is similar to the 'Email' field of the Contacts listed below.</font><br/><br/><font color="green">Click on the links below to view or edit the potential duplicate records.</font><br/>Potential duplicate Contact record: <a href="../003U00.####I just want it to say "Duplicate Found!" I want it to look clean and professional.
…More

Stephen HardingHi Ethan, yes, of course. You can customize the portion of the DupeCatcher blocking message that appears in green. Simply go to the DupeCatcher filters tab in Salesforce. Click on the filter, then Edit, and enter your custom text in the large text box. Then Save. Please feel free to contact us directly at support@symphonicsource.com. ThanksHi Ethan, yes, of course. You can customize the portion of the DupeCatcher blocking message that appears in green. Simply go to the DupeCatcher filters tab in Salesforce. Click on the filter, then Edit, and enter your custom text in the large text box. Then Save.####Please feel free to contact us directly at support@symphonicsource.com.####Thanks for using DupeCatcher. Best regards,##Stephen Harding##Symphonic Source, Makers of DupeCathcher, Cloudingo, and Cloudingo Studio
…MoreApr 10, 2015 at 10:20 AM

Salesforce.com takes abuse situations very seriously. Examples of abuse include but are not limited to violations of the AppExchange Terms of Use such as posting of offensive language or fraudulent statements in a customer review. To help us process your request as quickly as possible, please fill out the form below describing the situation.
For privacy and security reasons, the final outcome of an abuse case may not be revealed to the person who reported it.