Attention Members Impacted by Hurricane Harvey

We're here to help. For those who are affected by this disaster, know that you have FirstCare’s support and wishes for a safe and swift recovery. We serve more than 150,000 Texans, and we're here to aid you in any way we can—working with hospital systems, pharmacies, and other providers to ensure you get the care and medications you need.

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FirstCare is a State of Texas for-profit company, organized for the purpose of operating an Independent Practice Association (IPA)-model health maintenance organization. FirstCare provides prepaid medical, hospital, and related comprehensive health care services to HMO subscribers and their enrolled dependents within our approved service area. FirstCare also owns Southwest Life & Health Insurance Company which offers the FirstCare PPO and life insurance products.

FirstCare does not employ incentives to encourage barriers to care and services, specifically reward practitioners or other individuals conducting utilization review for issuing denials of coverage or service care, or provide incentives for utilization review decision makers that result in underutilization. Utilization management decision making is based only on the appropriateness of care and service and the existence of coverage.

Resources

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Get Case Management assistance

If you need assistance with an urgent medical issue, click here to reach out to our Case Management Team.

Talk to a Nurse—Nurse24™

Need care advice? Should you see a doctor? Get the info you need today! FirstCare members can talk to a nurse 24/7 by calling 1.855.828.1013 to get answers 24 hours a day, 7 days a week! TTY users can call 7-1-1 or 1.800.955.8771. Voice communication is available at 1.800.955.8770.

Behavioral Health Services

Having a tough time? Need to talk to someone? Make the most out of your day get help to navigate through a difficult time. Call our confidential behavioral health services line at 1.800.327.6943.