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Can I Get Free Samples?

Whilst we’re proud of our products and think you’ll love them, we get endless requests for free samples from customers. While we understand the desire to test things out first, if we offered bespoke samples to everyone, we’d run out of time for bulk orders!

We believe we have a fair way to deal with samples:

For Purchases of Less than £1000 + VAT

If your full order is going to be less than £1000 + VAT, then don’t worry, you can purchase single printed & embroidered products direct from our Online Shop. We have a minimum of just 10 products for embroidery when the embroidery area is larger than 120x120mm (think large back embroideries etc) when purchasing through our Online Shop.

If you’re happy with the print or embroidery used on your single unit, just let us know in the notes for your full order following, so we can ensure the same process is used next time around. If you don’t inform us, a different print method may be used to best match the quantity required (any requested print method will need to be approved by our team – if you do not get approval on this a different print method may be used).

Before your custom order goes into production you will receive a full visual proof to approve. Your digital proof will show the design placement, colour and size. Only when you are completely happy with your proof and have given us your approval to proceed will production commence.

If you are unsure on product colours, before buying one of every colour, we advise getting in touch and requesting product images for the product you’re interested in.

Due to the wholesale, custom nature of our business we cannot provide refunds or returns.If you’re worried about the quality of our production feel free to have a look at some case studies of previous work here.

For Purchases of £1000 + VAT or more

Being set up as a wholesaler we are unable to produce single Screen Printed or Embroidered samples prior to a full order.

If you are making an order of over £1000 + VAT we can provide a bespoke sample product once your full order has been made (upon request only – not as standard). Potential of future orders of this value does warrant bespoke sample production.

If you chose to proceed with your order the sample will be provided free of charge. If you decide you do not wish to proceed with the order you will be charged for the sample product, print, setup and shipping. The price associated with this will vary dependent on the product & decoration choice made (this will generally be no lower than £50 due to the one off nature of the production).

We are generally only able to provide a single sample product per order, and cannot provide a sample of every design or colour variation within your order.

If you have a tight deadline (less than 5-6 weeks), or are not keen on the possible costs associated with sampling we advise requesting one of our pre-printed samples when you make your order. Bespoke samples generally take longer than full orders due to the mass production nature of our setup – so this is not advisable on deadlines shorter than 5-6 weeks.

These are a perfect way to get a feel for print quality (you can even wash test them). You will only be charged the price of the pre-made sample if you decide not to go ahead with your order (significantly less than a bespoke sample). If you require blank products, you can purchase these direct from the online shop.

If you are unsure on product colours, before buying one of every colour, we advise getting in touch and requesting product images for the product you’re interested in.

If you are worried about the colours in your design, please provide Pantone References for your design or logo (please read more about Pantone & colour matching here).