FAQ

Q: How long does shipping usually take? And can I use a PO.Box as shipping address?

A: Orders ship within 24 hours. We offer Express shipping ( free shipping ) which takes 2-4 bus days ( 2-4 Bdays in USA, others is 3-5 days ). The Express Shipping includes DHL and Fedex. And you can receive a notification after shipped out.

NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.

And, you need to add your phone number when you file the shipping info.

Q: How many bundles will I need to do my head?

A: Depending on how full you want your hair to look, anything over 16" we would recommend purchasing 3 bundles. Anything under 16" 2-3 bundles will work out fine for a nice full look. If you plan to buy bundles with a frontal/closure, normally 2bundles is okay, 3bundles is fuller.

Q: Can I straighten / style the hair with flatiron/curler?

A: Yes, the hair is 100% virgin hair, so you can straighten / style it with flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.

Q: Do I have to have a PayPal account to order? Can I use my credit card?

A: No need to have a PayPal account to order, you can pay with Credit/Debit Card directly. If you have any payment problems, please contact with us: elemohair.com

Q: When I place an order over $199, can I get a free makeup set?

A: When you place order and paid over $199 (that is your payment after discount),you will get the free makeup set. For example, if you placed the $199 order at first, however you used 10% off discount, you paid $179.10 totally, then you will not get the free pro flatiron.

Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?

A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people.

Q: How long can I know each length? How can I know which length I need?

A: Hi,dear, you can check this Length Reference:

Q: Do all the hair come in 1b or can I get a #2,#27?

A: We only have the color #1b( natural black ) in stock, if you want other colors, you can send us an email: elemohair@gmail.com, And you'd better provide a pic of the color you want. Normally, we provide coloring service for some colors.

Q: What type of hair care products should I use?

A : Treat this hair just as if it was your own hair.

1. Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.

2. You could use gel or spray styling products to keep the hair style.

3. Olive oil will be a good choice to keep the hair healthy.

Q: How long can it last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 2 years

Q: Can I exchange/cancel my order?

A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped)

, if not, it will be charged a processing fee.

Q: Do I need to pay the tax?

A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

Countries with more stringent customs authorities include:

Germany, Italy, South Africa, almost all South American countries

Q: How can I get in touch with you ASAP?

A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The imessage/phone is the second option.

Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?

A: You can send an email to us, title as “Return + Order Number + Reasonâ€? we will response ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced the 20$ from your amount (Shipping Fee).