FAQ

Service Questions

ProTranscript provides a transparent pricing model with rates starting at $1 per minute of audio/video - ie) 60 minutes of audio would cost $60.00. There are no hidden costs. Please see our pricing page for details.

We label speakers whose names are clearly defined in the audio. For undefined speakers we use
labels such as 'Speaker #1' and 'Speaker #2'. Once you get your final transcript back, you can easily search and replace
to modify the speaker names as you wish. If more than one person is speaking at the same time,
we will transcribe the person who best fits the flow of conversation and the integrity of the recording. Note that unlike our competitors, we do not charge more for multiple speakers.

Yes. Your trust is important to us and we handle all sensitive projects in a confidential and professional manner. All of our transcribers are based in the USA, and are bound by a Non-Disclosure Agreement.
Please contact us if you would like us to sign an NDA.

We do support Vimeo, and an example of the Interactive Transcript product utilizing Vimeo can be seen here. If your videos are hosted on Vimeo, please contact us and provide the URL to your Vimeo videos.

At this time, we do not support YouTube as most of our customers find Vimeo to be more flexible for their needs.

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Transcription Process

You can simply upload your audio/video on our order page to get started. You will be contacted via email when your transcript has been completed and given instructions on how to log into our content management system at that time. If you have custom requirements, Email us at info@protranscript.com.

We accept most common types of audio and video formats. However, we suggest using file formats that are compressed, such as MP3, to
minimize upload time. If you run into any problems or have any questions, please contact us.

Before completion, your transcript transcript goes through three phases of quality assurance.
First, our USA-based transcribers are screened and assigned to projects that best fit their expertise.
Whether your project deals with business, economics, pop culture, history, science, technology, or other subjects, a transcriber familiar with your subject matter will be assigned to your project.
Second, after the initial transcript is completed, your project will be reviewed by an editor to ensure sufficient quality.
Lastly, your transcript goes through a final proof-reading phase for added quailty assurance and to ensure it is free of mistakes.
ProTranscript stands behind its 100% Quality Guarantee. If there is ever an issue with your transcript, we will work to correct it free of charge.