Product Video

KEEP YOUR EXISTING NUMBER – IT’S REALLY EASY!

If you want to transfer a number to EE or PLUSNET that's currently on another network, you'll need to:

Purchase a phone with us. We'll issue you with a temporary number so that you can start using your phone and our services straight away whilst you wait for your number to transfer.

Contact your current service provider and request a PAC code. PAC stands for Port Authorisation Code, and this allows numbers to move between network companies. Once issued, your PAC is valid for 30 days

Once you've got your PAC Code call 150 from your EE handset or 0800 432 0200 from your PLUSNET handset, and provide it to an agent. Your number will then be transferred within a day

(this excludes weekends and bank holidays)! For example, if you contact us before 5:30pm on a Monday your number will transfer over on Tuesday. If you call on Monday after 5:30pm your number will transfer over on Wednesday.

iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock your iPhone and log in to apps with just a glance. The A12 Bionic chip with next-generation Neural Engine uses real-time machine learning to transform the way you experience photos, gaming, augmented reality, and more. A breakthrough 12MP dual-camera system takes your portraits to the next level with Portrait mode, Portrait Lighting, enhanced bokeh, and allnew Depth Control. Water resistance.2 And iOS 12—the most advanced mobile operating system—with powerful new tools that make iPhone more personal than ever.

Specification

Welcome to the biggest screen on an iPhone.

iPhone XS Max features a 6.5-inch Super Retina display with custom-built OLED panels for an HDR display that provides the industry’s best color accuracy, true blacks, and remarkable brightness.1 Advanced Face ID lets you securely unlock your iPhone and log in to apps with just a glance. The A12 Bionic chip with next-generation Neural Engine uses real-time machine learning to transform the way you experience photos, gaming, augmented reality, and more. A breakthrough 12MP dual-camera system takes your portraits to the next level with Portrait mode, Portrait Lighting, enhanced bokeh, and allnew Depth Control. Water resistance.2 And iOS 12—the most advanced mobile operating system—with powerful new tools that make iPhone more personal than ever.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

About Pro-Rata Billing

New Connections

Within around six days of connection, you will receive your first bill from EE. This will be for one full month’s line rental to cover the monthly recurring charges in advance. The new package is effective immediately and in the majority of cases, your billing date will be the day after connection to prevent any Pro-rata implications to their inclusive allowances.

Example scenario:

You have purchased on 1st of month.

Billing date usually 2nd of month- you would be charged one month in advance.

Full allowance available immediately.

Additional Lines

If you are adding another line onto your existing account part way through your billing period you will see part charges on their next bill – A part charge for line rental for the additional line from the date of connection, up to their existing bill date plus one month in advance. It’s the same for your inclusive allowances too, you will only receive a partial allowance to use from date of connection until your existing billing date.

Example scenario:

You have purchased on 15th of month.

Your existing billing date is 1st of month (set by date of connection of first EE line).

On next billing date you will be charged for a full month of line rental for each line plus 16 days worth of line rental of new connection to align billing.

16 days worth of allowance available until next billing date

EE – EE Upgrades

If a you have changed price plan it is effective immediately, therefore this will create part charges on your next bill, which will appear as: - A Pro-rata refund of the old plan (as it was paid one month in advance) - A Pro-rata charge for the new plan (to cover the date the charge became effective, until the existing bill date)- A charge for the new price plan, equivalent to one month in advance.- It's the same for allowances too. You will get a partial allowance refund for your old price plan and a partial allowance for your new plan to cover them until their bill date.

Example scenario:

Your existing billing date is 1st of month (set by date of connection of original EE line).

You have upgraded on 15th of month.

On next billing date you will be charged for a full month of line rental in advance in addition to 16 days worth of line rental of the new upgraded Plan to align billing. You will also receive a refund of 16 days worth of line rental for your old plan which was paid in advance.

16 days worth of allowance available until next billing date

Migrations to EE

When you migrate to EE from your Orange/ T-Mobile account will be closed. Your final Orange/T-Mobile bill will act as your first EE bill and will detail a Pro-rata refund of your old plan (because it was paid one month in advance) and a charge for your new plan equivalent to one month in advance. A new Account Number, bill date and Direct Debit date will be set up for your EE account. The new billing date will, in most cases, be the day after connection to prevent any Pro-rata implications to your new inclusive allowances.

Example scenario:

Your Orange billing date is 1st of month.

You are migrating to EE on 15th of month.

Billing date becomes 16th of month for future EE bills.

Your final Orange bill charges one month of new EE plan in advance minus 15 days of Orange line rental.

Full allowance available immediately.

Effective Line Rental

The effective monthly cost is the total amount you would have paid by the end of your contract after taking into account:

The total line rental cost over the contract period.

The upfront cost of a handset, not applicable if it’s free.

Any cash back that’s applicable.

For example, if the actual line rental is £32/month for 24 months, and you have selected a deal which offers total cashback of £96 over 24 months (i.e £4/month), then your effective monthly line rental for the 24 month period will come down to £28/month (£32 - £4 = £28)

NOTE: CASHBACK IS PROVIDED BY CHITTER CHATTER.

Please note the effective cost is not what is debited from your account.

Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?

Customers are not allowed to view video content when roaming overseas.

6) Is your BT Sport offer a cut down service?

No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?”

Customers can cast BT Sport on TV for £10 per month.

8) Which devices can be used to watch BT Sport with EE?

Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?

BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?

No - Live streaming a full football match will use between 1.5 and 2GB of data, depending on a customers’ screen size. With our data usage alerts, customers can be reassured that they’ll never be able to go over their data limit by accident, so there are never any surprise bills.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?

Customers are not allowed to view video content when roaming overseas.

6) Is your BT Sport offer a cut down service?

No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?”

Customers can cast BT Sport on TV for £10 per month.

8) Which devices can be used to watch BT Sport with EE?

Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?

BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?

No - Live streaming a full football match will use between 1.5 and 2GB of data, depending on a customers’ screen size. With our data usage alerts, customers can be reassured that they’ll never be able to go over their data limit by accident, so there are never any surprise bills.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?

Customers are not allowed to view video content when roaming overseas.

6) Is your BT Sport offer a cut down service?

No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?”

Customers can cast BT Sport on TV for £10 per month.

8) Which devices can be used to watch BT Sport with EE?

Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?

BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?

No - Live streaming a full football match will use between 1.5 and 2GB of data, depending on a customers’ screen size. With our data usage alerts, customers can be reassured that they’ll never be able to go over their data limit by accident, so there are never any surprise bills.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Now Add Additional Flexible Booster (Optional)

You can add additional Flexible boosters to your price plan at any time for just £5.10 each by texting the individual shortcode to 879. Each Flexible Booster last 30days. It will automatically continue for the following month unless you choose to swap it for another or remove it through My T-Mobile. Flexible Boosters can be added at any time and start immediately.

Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?

Customers are not allowed to view video content when roaming overseas.

6) Is your BT Sport offer a cut down service?

No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?”

Customers can cast BT Sport on TV for £10 per month.

8) Which devices can be used to watch BT Sport with EE?

Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?

BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?

No - Live streaming a full football match will use between 1.5 and 2GB of data, depending on a customers’ screen size. With our data usage alerts, customers can be reassured that they’ll never be able to go over their data limit by accident, so there are never any surprise bills.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?

Customers are not allowed to view video content when roaming overseas.

6) Is your BT Sport offer a cut down service?

No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?”

Customers can cast BT Sport on TV for £10 per month.

8) Which devices can be used to watch BT Sport with EE?

Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?

BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?

No - Live streaming a full football match will use between 1.5 and 2GB of data, depending on a customers’ screen size. With our data usage alerts, customers can be reassured that they’ll never be able to go over their data limit by accident, so there are never any surprise bills.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Streaming is available to a maximum of two EE SIM-enabled devices at any one time, per user ID.

5) Can I watch BT Sport App when I’m abroad?

Customers are not allowed to view video content when roaming overseas.

6) Is your BT Sport offer a cut down service?

No – it’s the full version of the BT Sport app featuring all content including BT Sport 1, BT Sport 2, BT Sport//ESPN and BT Sport Europe.

7) Can I use my Chromecast or Apple TV to watch live games on my TV?”

Customers can cast BT Sport on TV for £10 per month.

8) Which devices can be used to watch BT Sport with EE?

Customers must download and use the BT Sport App on a mobile device that uses the latest IOS, Android and Windows operating systems. At present, these are: IOS 8, Android 4.3 or Windows 10. available to all customers using Apple and Android handsets and tablets

9) What content will be available?

BT Sport has all the best sporting action available to view, including all UEFA Champions League and UEFA Europa League games, 38 Barclays Premier League games live, and The FA Cup. In addition, our customers can also enjoy Aviva Rugby Premiership matches, MotoGP, UFC and the America’s Cup, and much more.

10) Is BT Sport zero rated for EE customers?

No - Live streaming a full football match will use between 1.5 and 2GB of data, depending on a customers’ screen size. With our data usage alerts, customers can be reassured that they’ll never be able to go over their data limit by accident, so there are never any surprise bills.

Now you can take your minutes, texts and data with you anywhere in the EU, at no extra cost. Perfect if you want to FaceTime home from the Eiffel Tower, post a selfie from the beach or find your way around with maps.

AMAZON PRIME VIDEOTrain rides home just got a lot more interesting for our customers. We’re giving EE customers six months of Prime Video, on us. We’ll even cover the data they use to watch it.

Redeem via: Text ‘PRIME VIDEO’ to 150

Watch on: Prime Video App | Smart TV | Games Console

FIRST 6 MONTHS ON USTo kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLEPrime Video costs just £5.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

AMAZON PRIME VIDEO FAQS

How do I get six months' free Prime Video?

To subscribe to six months Amazon Prime Video with the data on us, simply text PRIME VIDEO to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download and enjoy Prime Video. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My Offers' section (this will only show if you are eligible for the offer).

What if I already have a full Amazon Prime membership?

Amazon Prime includes Prime Video membership. If you have an existing Amazon Prime account you are eligible for this offer as an additional subscription, (you must register using a secondary email address). This will not replace your existing subscription with Amazon.

What if I have an existing Prime Video subscription?

If you have an existing standalone Prime Video subscription directly with Amazon, you will need to cancel this account with Amazon (unless you intend to register for an additional account using a secondary email address). To do this visit www.amazon.co.uk/gp/primecentral/

How do I watch Prime Video on my TV?

You can use your Amazon ID and password to log-in multiple devices including game consoles, Smart TV's and streamers such as Amazon Fire Stick and Apple TV. You can also cast from the Amazon Prime app to your TV. Casting depends on your mobile device and the method of casting you’re using and isn’t always guaranteed. For more details go to www.primevideo.com/help

When will I start being chraged for Prime Video?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £5.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get Prime Video?

You can get six months Prime Video on us If you're on one of our handset (3G plans ineligible), 12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my Prime Video subscription with EE?

You can cancel your Prime Video subscription with EE at any time by texting STOP PRIME VIDEO to 150. Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at least some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream Prime Video will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

Are the benefits of a full Amazon Prime subscription, such as next-day delivery, included in this offer?

No, this offer is for the standalone Prime Video service only.

What happens if I cancel by sending STOP PRIME VIDEO to 150 during the offer period?

You'll continue to have free access to Prime Video until your next renewal date, which is on the monthly anniversary of the service being added to your account. We’ll let you know via text when that date is and again on the day offer expiry.

What happens if I cancel by sending STOP PRIME VIDEO to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to Prime Video until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to Prime Video, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to Amazon?

To complete sign up with Amazon you will need to set up an Amazon ID. You can use this to watch films and TV shows on another device for example your TV or laptop. Amazon will ask you provide your name and email details and create a password. You may also be required to provide your mobile phone number. Note, if you already have Prime Video either as a standalone product or as a part of Amazon Prime you will need to use a secondary email address in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six month offer period at no cost to you (providing you move to an eligible plan ).

What happens if I change plan while I'm paying for Prime Video through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan ).

What happens if I leave EE and I've added Prime Video to my account?

Your access to Prime Video will be removed on the date your EE cancelation is actioned and you'll need to re-subscribe directly with Amazon to continue your membership at £5.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

We’re giving customers six months of the MTV Play app on us, so they can binge watch all their favourite MTV shows on their phone, anytime, anywhere. We’ll even cover the data they use to watch it.

Redeem via: Text ‘MTV’ to 150

Watch on: MTV Play App on the device with the EE SIM that redeemed the offer inside

FIRST 6 MONTHS ON US

To kick it all off in style, customers will pay nothing for the first six months. Don’t worry, we’ll remind them when their free six months are up.

AFTER THAT, IT’S FLEXIBLE

MTV Play costs just £3.99 a month, which will be paid automatically with the rest of the customers’ bill. There’s never any contract, so it stays flexible.

AND THE DATA’S ON US

As long as the customer has at least some data left on their allowance, we’ll also cover the data they use, so they don’t need to worry about using up their allowance. Once the six months free period is up, the data will come out of their allowance again.

MTV PLAY FAQS

How do I get six months' free MTV Play?

To subscribe to six months MTV Play with the data on us, simply text MTV to 150. Then reply YES to the follow up text message (make sure you have the bill payer’s permission) and you will receive further instructions on how to download the MTV Play app. You can also add the offer to your account via My EE in the add-ons section. Alternatively, download the EE Entertainment app and activate the offer in the 'My

Offers' section (this will only show if you are eligible for the offer).

What if I have an existing MTV Play subscription?

If you have an existing MTV Play subscription, you will need to cancel your current account before accessing six months' free with the data on us. You can do this within the MTV Play app.

When will I start being chraged for MTV Play?

You will be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your mobile bill for £3.99. We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription, and again on the day the offer runs out.

Who can get MTV Play?

You can get six months of the MTV Play app on us If you're on one of our handset (3G plans ineligible),12 month sim only or tablet plans, and haven’t already redeemed the offer.

What if I want to cancel my MTV Play subscription with EE?

You can cancel your MTV Play subscription with EE at any time by texting STOP MTV to 150. Your subscription will end at your next monthly

renewal date, which is on the monthly anniversary of the add-on being added. We'll let you know via text when it's being removed and again on the date of removal.

Will the data I use still be free if I travel abroad?

The data will be on us anywhere your plan allows inclusive roaming, which means all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand. Please note that whilst streaming on the Prime Video app won’t affect your data allowance, the content available on the app may differ between countries due to entertainment rights agreements. You also need to have at lesat some data left on your allowance to enjoy stress free streaming. If you're roaming in a country that isn't included in your price plan, you'll need to buy a roaming data add-on. For a full list of roaming destinations included in your plan, head to ee.co.uk/my plan

Will the data come out of my allowance?

Any data used to stream the MTV Play app will not come out of your price plan allowance during your first six months while in the UK and other roaming destinations as defined by your price plan, providing you have at least some data left on your allowance. After the six month offer has ended any data used to watch Prime Video will come out of your plans allowance.

Once the six-month offer period is over, how will I know when I begin paying for the subscription?

We'll text you a few weeks before the end of your offer date to let you know that you'll be moving onto a paid subscription. And on the day

that you move to the paid subscription we'll text you to let you know.

Can I redeem the offer more than once?

No, this offer is redeemable once per line.

What happens if I cancel by sending STOP MTV to 150 during the offer period?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What happens if I cancel by sending STOP MTV to 150 after the offer period has ended?

Your subscription will end at your next monthly renewal date, which is on the monthly anniversary of the add-on being added, and you will have full access to the MTV Play app until that date. Note, if at the time of cancellation, you have not already been billed for that period it will be charged in full on your next bill.

What will it look like on my bill and in the My EE app?

Access to the MTV Play app, either as part of the free trial or paying through your EE bill will appear in the monthly charges section.

What information will I need to give to MTV?

MTV will ask you provide your mobile phone number. Note, if you already have the MTV Play app you will need to use a secondary phone

number in order to set up a new account.

What happens if I change plan during the offer period?

The six-month free subscription with the data on us will continue unaffected: the offer will move to your new plan automatically and you'll be able to access the service for the remainder of the six months free of charge (providing you move to an eligible plan).

What happens if I change plan while I'm paying for MTV Play through my EE bill?

Your paid subscription will be unaffected, and the subscription via your EE bill will move with you to the new plan (providing you move to an eligible plan).

What happens if I leave EE and I've added MTV Play to my account?

Your free access to the MTV Play app will be removed on the date of your EE cancelation is actioned and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month.

What happens if I change phone number during the trial or paid period?

The subscription will continue unaffected: the offer will move to your new number automatically.

How do I know how much data I've saved during the six-month offer period?

This will be available in My EE, online at http://add-on.ee.co.uk and by texting BALANCE to 150.

You now get six free months of Apple Music, whether you’re joining us for the first time or you’ve been with us for years. Plus, whatever you stream - the data’s on us (in the UK).

ZERO RATED DATA/FREE STREAMING

What is zero rated data?

All our eligible PAYM customers will be able to listen to their favourite songs on Apple Music free for six months, without using any of their plan data. And there’s no cap, they can use as much data as they’d like. This means, customers can listen to music on the move, without having to worry about running out of data! You must have an active data allowance in order to qualify for zero rated data on Apple Music.

Can I use my zero rated data abroad?

No. If you are outside of the UK, any streaming or downloading of music will be using your data plan or data pass allowance.

Who is this offer available to?

It’s available to both Consumer and Small Business pay monthly iOS and Android customers with a handset or SIM only plan. The Apple Music app is available via the Apple App Store or the Google Play Store. (Note: this product is for personal use only. Please note that Business Connect plans are eligible for the 6 free months of Apple Music membership only, without the inclusive streaming offer).

Is this offer open to 30 day SIM only customers as well as 12 month SIM only customers?

Yes, the Apple Music offer is open to both 30 day and 12 month SIM only customers.

I’ve already signed up to a six month Apple Music offer through EE, can I also benefit from this one?

No – if you’ve already had an Apple Music offer through EE, you can’t get it again. However, if you continued to subscribe to the Apple Music service with EE or have an Apple Music subscription directly with Apple, you are entitled to six months’ of streaming for Apple Music, on us. Just text ‘STREAM’ to 150 or by logging on to My EE.

I’m an existing EE Customer, how do I sign up to Apple Music?

Existing customers can sign up by texting ‘MUSIC’ to 150 or by logging on to My EE.

I want to join EE and sign up to Apple Music, what do I need to do?

Customers joining EE can sign up by texting ‘MUSIC’ to 150.

I’ve signed up to the six months’ free Apple Music offer with the data streaming on EE, what happens after the 6 month period is over?

Apple Music will be charged at £9.99 per month on a 30 day rolling contract which customers can cancel at any time by texting ‘STOP MUSIC’ to 150 or by logging on to My EE. At this point the inclusive streaming element will come to an end and any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

What happens at the end of the six months’ streaming for Apple Music offer?

At the end of the six months, any mobile data that you use to stream or download from Apple Music will come out of your price plan’s data allowance.

Now Add Additional Flexible Booster (Optional)

You can add additional Flexible boosters to your price plan at any time for just £5.10 each by texting the individual shortcode to 879. Each Flexible Booster last 30days. It will automatically continue for the following month unless you choose to swap it for another or remove it through My T-Mobile. Flexible Boosters can be added at any time and start immediately.

Now Add Additional Flexible Booster (Optional)

You can add additional Flexible boosters to your price plan at any time for just £5.10 each by texting the individual shortcode to 879. Each Flexible Booster last 30days. It will automatically continue for the following month unless you choose to swap it for another or remove it through My T-Mobile. Flexible Boosters can be added at any time and start immediately.

Please read and accept Terms and Conditions

KEEP YOUR EXISTING NUMBER – IT’S REALLY EASY!

If you want to transfer a number to EE or PLUSNET that's currently on another network, you'll need to:

Purchase a phone with us. We'll issue you with a temporary number so that you can start using your phone and our services straight away whilst you wait for your number to transfer.

Contact your current service provider and request a PAC code. PAC stands for Port Authorisation Code, and this allows numbers to move between network companies. Once issued, your PAC is valid for 30 days

Once you've got your PAC Code call 150 from your EE handset or 0800 432 0200 from your PLUSNET handset, and provide it to an agent. Your number will then be transferred within a day

(this excludes weekends and bank holidays)! For example, if you contact us before 5:30pm on a Monday your number will transfer over on Tuesday. If you call on Monday after 5:30pm your number will transfer over on Wednesday.

Monthly Cost

This is the monthly cost of the handset that will be taken from your account by direct debit every month.

Effective Line Rental

The effective monthly cost is the total amount you would have paid by the end of your contract after taking into account:

The total line rental cost over the contract period.

The upfront cost of a handset, not applicable if it’s free.

Any cash back that’s applicable.

For example, if the actual line rental is £32/month for 24 months, and you have selected a deal which offers total cashback of £96 over 24 months (i.e £4/month), then your effective monthly line rental for the 24 month period will come down to £28/month (£32 - £4 = £28)

NOTE: CASHBACK IS PROVIDED BY CHITTER CHATTER.

Please note the effective cost is not what is debited from your account.

EE Extras - all for you, just for being on EE

BT SPORT

We'll give you free access to the BT Sport app, where you'll find all the best live sporting events, such as Premier League, Champions League, Europa League and FA Cup matches. But it's not all about football, there also BT Sport Fight Night Live boxing, MotoGP race days, cricket, American sports and lots more.

FREE APPLE MUSIC

Six free months of Apple Music with access to millions of songs, playlists and recommendations plus the data to stream it, on us.

WI-FI CALLING

We'll keep you connected in even more places. Wherever there's WiFi, you can call and text on EE.

FREE EU ROAMING

With MAX plan use your minutes, texts and up to 15GB data across the EU + USA, Mexico, Canada, Australia and New Zealand at no extra cost.

UK & IRELAND CALL CENTRES

All your calls are answered in the UK and Ireland, so it's easy to get stuff sorted.

USAGE ALERTS

Never go over your data allowance by accident, so you're always in control of your spend.

BT SPORT

We'll give you the first three months free access to the BT Sport app with casting free. After that it's just £5 a monthfor access to the app, where you'll find all the best live sporting events, such as Premier League, Champions League, Europa League and FA Cup matches. But it's not all about football, there also BT Sport Fight Night Live boxing, MotoGP race days, cricket, American sports and lots more.

FREE APPLE MUSIC

Six free months of Apple Music with access to millions of songs, playlists and recommendations plus the data to stream it, on us.

WI-FI CALLING

We'll keep you connected in even more places. Wherever there's WiFi, you can call and text on EE.

FREE EU ROAMING

Use your minutes, texts and up to 15GB data across the EU at no extra cost.

UK & IRELAND CALL CENTRES

All your calls are answered in the UK and Ireland, so it's easy to get stuff sorted.

USAGE ALERT

Never go over your data allowance by accident, so you're always in control of your spend.

The handset provided is supplied by ourselves and not the network. The monthly price shown will be adjusted every year in your March bill by the Retail Price Index announced in February that year. Other prices, such as call charges and roaming costs, may also go up during your plan. For full details please see terms and conditions.

Chitter Chatter source stock from a variety of distribution partners. We seek to gain the best value for our customers by sourcing stock from all over Europe. In some situations stock may have been sourced from Europe and adapted for use in the UK.

Cookie Policy : We use cookies to enhance your user experience. By using this website you agree to our Cookie Policy. To find out more about cookies and how to disable them please view our cookie policy.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.