FedEx Updates

Before, your only option for shipping to Canada from certain FedEx locations was via FedEx Express® services. Now, FedEx International Ground service is available.

Whether you’re in a business that trades internationally, or you’re a consumer who sends packages occasionally or regularly to Canada, you now have a more economical shipping option when shipping from or dropping off packages at FedEx Office and FedEx Authorized ShipCenter® locations. Starting now, you can ship packages to and from Canada from these locations using FedEx International Ground service, the cost-effective, door-to-door ground service for cross-border shipping.

Service features
FedEx International Ground service includes:

Delivery to every business and residential address throughout Canada, excluding PO boxes.

Day-definite delivery, typically within 2 to 7 business days by end of business day. Check fedex.com for transit times in your area.

Simplified zone structure, with one zone chart for all U.S. origins and two Canadian shipping zones.

Packages up to 150 lbs., 108" in length, and 165" in length plus girth.

Money-back guarantee on shipments scheduled but not delivered by the end of the scheduled day.1

Brokerage-inclusive service, which means we process your paperwork while your shipment is in transit — facilitating customs clearance upon arrival.2

Document requirements

Each FedEx International Ground package must contain the following documents:

A blue FedEx International Ground shipment label.

Commercial Invoice. Include three copies.

A FedEx International Ground barcode label. Use FedEx Ship Manager® at fedex.com or another FedEx® electronic shipping solution to create a combined barcode and address label.

"Customs Document Enclosed" pouch. This pouch holds your set of Commercial Invoices and is affixed to the package.

In addition, based on the goods you're shipping, these documents may also be required:

NAFTA Certificate of Origin. Required to obtain duty-free status for goods that qualify under the NAFTA Rules of Origin.

Certificate of Origin. A signed, notarized copy authenticated by a state or local chamber of commerce may be required for goods that originate outside NAFTA.

Import permit. Required for shipments of clothing or textiles of 16 or more items, or shipments valued at more than CAD$500.

For more information on required documents or to complete your documents online, go to FedEx® Global Trade Manager at fedex.com. You can order supplies by calling 1.800.GoFedEx 1.800.463.3339 (say "order shipping supplies").

1The FedEx Ground money-back guarantee applies to deliveries within the U.S. and to brokerage-inclusive shipments to Canada. Restrictions apply. For details, see the FedEx Ground Tariff. The guarantee does not include clearance delays or clearance entry fees. Customers who use their own brokerage service are not eligible for this guarantee.

2A clearance entry fee will apply to brokerage-inclusive shipments. Other ancillary fees may also apply.