Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

[1] Hours of operation for Socialcast On Prem Platform products are Monday – Friday, 6 a.m. to 6 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
[2] Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
[3] VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.