No order will be filled unless it is verified by a phone call or in person.

Cannot garauntee availability of cakes without a weeks notice.

50% deposit on all specialty orders and are not refundable.

Email orders must be verified by a phone call.

Any changes to original orders must be verified with a phone call.

Refunds are not possible without return of product. Partial refunds only with return of product.

We reserve the right to bill you in full for specialty cakes that are not picked up.

We are not a nut free facility, but we do try to accommodate nut allergies to the best of our ability.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer has accepted the item as is, and is responsible to ensure that products gets to its destination safely and is stored as per instructions from Mrs. Mack's Bakery to achieve best results for taste and quality and to avoid any damage.