The holidays are just around the corner, and Bomgar is in the giving mood! We have a week of contests and giveaways planned just for you - our loyal Community members, Facebook fans and Twitter followers. You’ll have several chances to win great Bomgar gear for yourself or for that special IT pal. And the best news is the more you participate, the better your chances are to win a shiny, new, must-touch-it iPad!

5 Days of Bomgar is Here! The holidays are just around the corner, and Bomgar is in the giving mood! We have a week of contests and giveaways planned just for you - our loyal Community members, Facebook fans and Twitter followers. You’ll have several chances to win great Bomgar gear for yourself or for that special IT pal. And the best news is the more you participate, the better your chances are to win a shiny, new, must-touch-it iPad!

Bomgar is exhibiting at this week's EDUCAUSE 2010 Annual Conference, the premier event for IT professionals at colleges and universities. As I mentioned in my post on Monday, higher ed IT departments are facing a lot of challenges, thanks in large part to their tech-savvy students.

Today we continued our Q&A's with higher ed IT professionals at EDUCAUSE 2010, asking:
-Is technology a factor when students are selecting a school?
-Does technology make your job easier or more complex? Or both?

Responding to our customer requests and needs, we recently implemented a new Self Service Center (SSC). The SSC gives you access to in-depth Bomgar technical information and your support incidents 24 X 7. To access the SSC and activate your login:
-Browse to http://www.bomgar.com/support and click on the Login button, as shown below.

At the end of last month, Bomgar & CIOsynergy partnered to produce an energizing and stimulating event for IT professionals in the Atlanta area. With special guest Steve Forbes taking the lead, the event brought together 280 IT professionals to “discuss, debate, and challenge the daily hurdles of IT Leadership.” Forbes presented lessons in leadership and touched on topics from his recent book, Power, Ambition, Glory , a book highlighting parallels between leaders of the ancient world and today. Here's just one of our favorite lessons from the book:

We’re excited to announce our brand new Bomgar University training program! Bomgar University will equip your team with the technical knowledge and best practices they need to maximize the ROI of your Bomgar solutions. Offered both on-demand and on-site, the courses are designed for administrators, representatives and support resources that use Bomgar in their day-to-day job. Each course is packed with tips, tricks and best practices and includes detailed customer use cases, which highlight the people, processes and functionality that can be leveraged to gain the maximum benefit.

Once again, Bomgar headed out this month to the annual HDI Conference & Expo - this time in Orlando! HDI (Help Desk Institute) boasts the largest membership of IT Service and Technical Support individuals, with over 7,500 members worldwide. Their annual conference draws about 2,000 IT professionals, and we at Bomgar always enjoy being a part of the fun!

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