Always The Real Thing, Always Phone

Cloud phone system can be set up on instant basis and does not require any buying and installing of any equipment. Cloud phone system is less expensive than traditional phone and allows you to work like big companies for a fraction of a price. It does not require wire rerouting and thus is fast and easy to install. Auto attendant answer your calls and routes them to the right person or department. Many companies, large and small, have already deemed it wise to move from a conventional phone system to VOIP.

Cloud phone system can be set up on instant basis and does not require any buying and installing of any equipment. It requires you to purchase handsets and a call router and you are able to easily set up this system. It provides you the facility of adding extensions by just clicking settings on your web page. It offers you services which are manned for 24 hours a day and seven days a week.

Here are a few ideas that may help your business or other organisation avoid problems with your telephone system and keep down the cost of your phone maintenance:
Keep up your periodic phone maintenance – just like a car, periodic maintenance and servicing of your business telephone system may help stop problems before they even arise;
Know your limitations – some jobs are typically easily done by an end user with a degree of training and experience, however, many require specialist knowledge, expertise and even tools, so do not try and do things that are beyond your knowledge and skill levels;
Don’t make a crisis worse – if you have a problem with your phone system you will typically want help and fast and that is not the time to start having your very first thoughts about a phone support and maintenance contract;
Get a support contract in place – having such a document will tell you what services you can expect and when, should the worst happen to your organisation and you find yourself without your business telecoms infrastructure;
Don’t live in hope – if your current system is antiquated it may, in a crisis, be virtually impossible to fix it, so don’t trust to your luck and hope that nothing goes wrong but rather take the decision to replace it;

don’t waste money – depending upon the nature of your telephone systems support contract (if you have one) you may be spending significant amounts of money on callout and repair charges, money that may arguably be better spent on going towards the cost of a new and more robust telephone system;
beware of DIY telephone experts – people that come into your office and somehow ‘wire a new box in’ may be creating a legacy of trouble for you further downstream, so try to ensure that you only use qualified personnel and experienced support companies.

Any business that offers goods or services in the UK has a need for business phone service. Many companies are taking a close, hard look at the cost of these services to determine how they can cut down the costs. One way that has taken the interest of many businesses is the use of non-geographic numbers to make cheap business calls in the UK. Non-geographic numbers differ from landlines because they are not defined by a local prefix, which can be a deterrent in many cases. If your business is interested in appealing to the general public and hoping to maximize incoming call volumes, non-geographic number choices like the 0800 numbers and 0808 numbers are the way to go.

Free phone numbers such as the 0800 and 0808 numbers allow you to establish a national presence by choosing a memorable number that is both free and cheap to call from landlines. This is a demonstrated way to show your clients that you care about their calls by picking up the cost of the call. It is also a way to create cost savings for your company because non-geographic numbers of this nature are less costly when you chose packages with inclusive minutes that you can tailor to meet your company’s needs. You may only need 250 minutes in your package for now, but as your call volumes grow, you may find you have to increase those minutes to 2500. The choice is yours to maximize the savings and pass along those savings to your clients.

Think about the total cost – remember that on a new telephone system, typically some support and maintenance will be either free of charge or will cost you a lot less than a support contract on an antiquated and difficult to maintain system.

These a few tips may help you keep your phone maintenance – and its costs – firmly under control.

Buying a new business phone system is one of the most important purchases any business will ever make. The selection of a phone system can either bring a business closer to its customers and clients or, cause confusion and chaos amongst all that use or interact with it.

It is therefore essential that you choose the right phone system for your business needs. The telephone is quite often the fastest and easiest way to reach customers and clients. It should also be the fastest and easiest way for them to reach you. It should be flexible enough to be able to cover all of your company’s needs and handle all calls appropriately. The last thing any business wants is for its important business callers and customers to be routed incorrectly, disconnected, or faced with a long list of confusing automated options.

There are lots of factors that need to be taken into consideration when choosing a new business telephone system. Below are a few of the main ones:

Fulfilling all the factors above and any more you can think of can be an expensive challenge for any business. The aim of this guide is to help you understand what decisions you need to make in order to choose the right phone system for your business.

Types of business phone system

There are three major types of phone system available: KSU- Less phones, Key systems and Private Branch Exchange (PBX) systems. Which type of phone system you choose will depend on the amount of extensions you require and the features your telephone system needs to have installed.

KSU-Less systems

KSU-Less systems are usually more suited to companies that typically have less than ten employees, or require less than ten extensions. That isn’t to say that all companies requiring less than ten phone extensions can make do with a KSU-Less system. It may be that you require more features which are only available through either a PBX or Key phone system.

Requiring a far lower initial investment than the other types of business phone systems, KSU-Less phones are specifically designed to include many of the features usually only available through the implementation of a full small business phone system.

KSU-Less systems can be easily unplugged and relocated, because they are not permanently wired into your office. This portability allows you to treat a KSU-Less phone system, much the same as any business machine, rather than a lost permanent investment.

You will need to ensure that any KSU-Less system you choose is compatible not only with the type of wiring you have in your office, but also with any accessories you may already have, such as: headsets, answering & fax machines and modems. Because KSU-Less phone systems are relatively inexpensive, they are not usually sold, installed, or maintained by telecoms vendors.

All of this means, you have to go out there and do not only the shopping yourself but, also the installation and support. This is one of the two major drawbacks of KSU-Less systems. The last thing any business needs is to be concerned with the reliability and maintenance of its phone system. Another drawback of KSU-Less systems is that they are more prone to something known as crosstalk. This is where separate conversations may blend into each other. With PBX, Key systems and Hybrid systems falling in price, it sometimes makes more sense to invest in a full business phone system, rather than become susceptible to the risks of a KSU-Less system.

Private Branch Exchange (PBX) systems

If your business typically requires more than forty extensions, or your needs dictate you need advanced functions from your business phone system, then PBX systems are often the solution. PBX systems used to be extremely expensive and only affordable by huge corporations with hundreds of extensions. Though this is still the case for larger installations, the development of the technology required has progressed to the point where a powerful, fully functional PBX office phone system for a small business is able to fit on the top of a desk.

Nearly all these compact PBX phone systems come with all the features you might want as standard. You pay a premium for the programmability and flexibility that a PBX offers, but in most cases the price difference is not as much as you may imagine between that of a less flexible phone system.

Key Systems

Key phone systems are more typical in businesses that require five to forty extensions. This type of phone system uses a central control unit called the Key System Unit (KSU) to provide features and functions that are not available using ordinary phones. An example of this is: key systems using a KSU allow one extension to call another in house extension, and prevents any other users from picking up a line that is already in use. Key systems usually come as standard with most features any business would expect, but in some cases they are often less flexible than a PBX phone system.

PBX & Key Systems (hybrids)

Though Key and PBX systems have some different technical features, these differences have become somewhat blurred over the past couple of years. Many Key systems now offer features that were once only available to those who chose to install a full PBX phone system. Some systems also operate internally as either a PBX or Key system depending on the software installed. Sometime these systems are often referred to as “Hybrid” phone systems.

Installation & maintenance of PBX and Key phone systems

PBX and Key phone systems require installation by fully trained and qualified telecoms engineers. All outside and inside lines must connect to the PBX or KSU cabinet. The installation and maintenance of one of these types of phone system can be just as expensive as the phone system itself. In many cases you may be able to use the existing phone lines available in your office, but unless the phones you have been using are relatively new, they may not be compatible with your new system, requiring you to purchase new handsets as well as the system itself.

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