Breaking HIPAA News - Senator Concerned That Walgreens Pharmacists Are Coming Around the Counter To Talk With Customers

Breaking HIPAA News – Senator Concerned That Walgreens Pharmacists Are Coming Around the Counter To Talk With Customers

October 2013

Walgreens Pharmacy has implemented a new store model called Walgreens Well Experience. According to the company, one aspect of the model is to have “pharmacists out front:”

You’ve got questions, we now have pharmacists out in front of the counter to more easily provide answers and offer a more personalized experience. At Walgreens we believe nothing should come between you and your health. Including counters.

I’ve stood in line at many a pharmacy, including Walgreens, and I’d say that being able to move to the side to talk with the pharmacist may be a whole lot more private that shouting across the counter. In any event, I’m sure Senator Markey will get to the bottom of this critical issue.