Posts Tagged ‘Technology’

Many IT directors fall into the trap of letting technology dictate their decisions. The traps form when purchasing technology. Lack of budget, research, and organizational vision tighten your hangman’s noose. Inadequate budget means you haven’t prepared or communicated how this will personally affect your customers. Avoid these pitfalls by working backward from the customer experience. Be the hero and talk to your customers.
Your technical staff members are a great resource. However their perception is purely technical and they typically don’t see the entire workflow. An analogy would be when eating out, would you listen to your server who says everything tastes great or a friend who eaten there before. Step out of the ivory tower and mingle with your customers at all levels. You’ll be alerted to many potential problems before they happen and be seen as a resource rather than a barrier.