Customer Videos

EngageOne Video Billing Template

The Pitney Bowes EngageOne Video solution enables service providers to create an interactive and personalised experience for their customers and deliver clear, concise and consistent communications effectively eliminating the dreaded bill shock.

Minimising insurance industry business challenges

Accelerate customer acquisition and lead generation.

Video experience accelerates sales cycles and increases the productivity of your team’s resources by advancing prospective customers further in the sales funnel prior to human intervention.

Improve customer onboarding.

Onboarding provides a unique opportunity to develop early customer loyalty, limit churn, convert to direct debit registration and drive digital adoption. Interactive Personalised Video from EngageOne® Video can deliver consistency and effectiveness in real-time and at scale, while reducing support costs via automation.

Streamline claims processing.

EngageOne® Video provides an interactive solution that leverages the expertise of your best representatives, along with individual policyholder information, to proactively answer questions while establishing expectation for the processing of specific claims.

Business Challenges

Reduce call centre enquiries

Problem: Too frequently, call centres become inundated with enquiries from customers where the details themselves are complex and the explanations are fairly standard.

• Avoid confusing situations for your customers, which can eventually lead to decreased advocacy and increased churn.

Increase customer advocacy and net promoter scores

Problem: Policyholders want exactly the information they need, exactly when they want it. However, the complexities of Insurance, matched with large amounts of specific customer data, makes it difficult to deliver on this effectively.