Who is usually in charge in the kitchen of a canteen/restaurant? What is their role? In this resource you will watch a chef giving a team briefing and practice listening. This will help you understand the language used in briefings and to talk about special dietary needs.

Dealing with problems effectively is an important part of customer service. In this section you will watch a video and listen to people having problems with their meal. You will learn the language you need to deal with this.