FREQUENTLY ASKED QUESTIONS

1. Do you ship to countries outside of Ireland?

Yes, I ship to all major international destinations namely the USA, UK, Australia, Canada, Singapore, UAE and to all major countries in Europe, the Americas and Asia.

2. What is the mode of shipping used?

I ship from Dublin, Ireland via AnPost Registered Post service. Registered post comes with a tracking number for your package and you will be able to check for updates during it's transit. Please email me using the Contact form if you wish to request shipping upgrades.

3. Would Customs duties be charged on international shipments?

All international shipments have to pass through customs at the entry point of the destination country. While the chances of customs duties and levies being charged are random and depend on the customs officials, there is a rare possibility that you might have to pay customs duties. As the buyer you will be responsible to pay all charges and duties. Please be aware of any item restrictions in your country as I will not be responsible if customs takes possession of your package. I would not be able to offer any refund or replacement if you decide not to pay the customs charges or if your package has been held by the customs.

4. How can I track my package?

Once the package is shipped, you will receive an email with the tracking number. You simply need to plug that number into the track and trace box on the AnPost website to see the details of where the package is currently at. Please note that tracking information is updated periodically and in many cases never instantly.

5. What should I do in case I do not receive the package?

Package transit and delivery times can only be estimated and though they are mostly delivered within the said time, there are chances of shipments getting delayed due to unforeseen circumstances. Please make sure someone is available to sign for and collect the package when the delivery person comes in (exact date can be known from the tracking details). Also please wait for the lapse of atleast 5 weeks before you report a package lost or misplaced. Send me an email and I will try my best to help resolve the situation.

6. Do you take custom orders?

Yes, absolutely! Please send me an email and we can discuss the options.

7. Can you re-make a piece that has been sold-out?

Unfortunately, no! I make only one-of-a-kind pieces that are truly bespoke to the wearer. I intend to keep it that way for the time being though I have been thinking about doing a reproducible line of jewellery someday (hopefully) soon!

8. What are the materials used in the jewellery you make?

I primarily use Sterling Silver (92.5% purity), Thai Karen Hill Tribe Silver (95-97% purity) and semi-precious gemstones. In some cases depending on the design requirement I also use silver and gold plated and silver alloyed elements (nickel and lead free), glass and ceramic beads. I also occasionally use brass and bronze beads and components.

9. What different kinds of jewellery are available?

I currently make necklaces and earrings though I will be venturing into bracelets and anklets later this year.

10. I can't decide what to buy, do you sell gift certificates/vouchers?

Absolutely! Please go to our Gift Vouchers page to choose a denomination and place your order. If you do not see a money value that you like, just send me an email and I will create a voucher with that value if possible.

11. Can I get the package gift wrapped?

Of course! Every piece of jewellery is wrapped in beautiful tissue paper and placed in a handmade cloth pouch. A handwritten note, addressed either to the buyer or customized to be addressed to another receiver is enclosed as well. If you wish the order as gift please leave me a note at checkout or via email and it will be taken care of, at no extra cost!

12. What are the accepted payment methods?

Payments are accepted via credit and debit Cards (Visa, MasterCard and American Express) and also via PayPal. It is not required to have an account with PayPal to use this option.

13. What other methods of payments are accepted?

The only other accepted mode of payment is Bank Transfer for all patrons in India. Please email me at subhadra@mrinmayeejewellery.com to discuss this option BEFORE you place an order.

14. What is your returns/refunds/exchange policy?

As a policy, I do not offer returns, refunds or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product has been wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then I am definitely open to discussing the possibility of a full refund or re-fulfilling your order if possible. This will be dealt with on a case-by-case basis.

15. How can I cancel my order?

Cancellations made within 24 hours of purchase will be accepted and eligible for a full refund. A refund cannot be provided after this time frame.