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Banking and Financial Services

The banking and financial services industry dons a brand new avatar as the world moves from everything brick and mortar to digital; from large segment-based approaches to more personal and customized strategies; from fixed-time limited products / services to an anytime-anywhere approach across myriad new innovative banking and financial products and services. This change impacts every segment of banking ─ consumer, retail, commercial, mortgage, wealth and investment and so on.

WNS offers a comprehensive range of BPM services across the entire spectrum of banking and financial services to help rein in the cost of processing transactions owing to increased regulatory requirements, to better handle volume spikes, and to use technology and analytics to cater to changed client preferences. We believe that our domain expertise, understanding of the regulatory landscape, in combination with our experience of handling some of the largest banking and financial institutions in the world, will surely enable our clients to outperform.

The WNS Advantage

Domain Expertise

Our domain experts, many with certifications in FINRA, ABA, CRA, Series 6&7 and FCRA, work across a spectrum of banking sub-domains and horizontals. We have deep analytical experience in the Loan Modification-Fraud Detection area. Our predictive analytical models provide delinquency modeling, propensity of mortgages becoming delinquent and mitigation forecasting. A partnership with Exilant Fusion helps us deploy robotics solutions where necessary. Our consulting-led approach is the foundation to long-term relationships, with engagements maturing from 50+ to 500+ over just a decade.

Transformation-driven Solutions

Our solutions reduce costs through process reengineering and process rationalization. We deploy flexible platforms with the ability to interact with a host of upstream and downstream applications. A global delivery network is the key to delivering these solutions. We offer a choice of delivery formats from onshore to offshore and nearshore. Our knowledge portals are key catalysts in best-practice sharing and lay the foundation for transformational approaches.

Regulatory Know-how

We have partnered with the Mortgage Bankers Association and BankersEdge to build domain expertise in US mortgage operations and regulations. We have developed in-house tools such as the Zero Surprise Toolkit and Risk Watch Portals to help create a culture of compliance.

Flexibility in Service Offerings

Our models are customized and flexible, much like the age we live in. We understand the needs of the banking and financial services industries. Third-party outsourcing, JV, BOT, virtual captive, consulting engagements, bundled services are a few of the bouquet of models amenable to engaging with us. We have delivery centers across India, US, the Philippines and South Africa to meet the varying needs of clients from this industry.

" WNS has enabled our team to deliver high quality files within tight deadlines to make sure that now we are able to execute much more number of campaigns with much improved response rate.
The campaign model and training framework created by WNS are now employed at our end to upskill our resources
I wanted to express my sincerest appreciation to the entire WNS team for assisting us with delivering our CPU model early.
We got a great initial response to our PWM campaigns, first few sales average $5000 of revenue on each sale
"