Career Option in BPO

BPO stands for Business Processing Outsourcing. BPO companies work for the national
and international companies serving them the front and back office services. Since
the year 2000, several BPO companies have raised with a great pace. The opportunities
in the BPO companies were offered even to undergraduates and fresh graduates with
good package. This increased the number of new comers opt for the career and has
been continuing.

There are several services that are offered by the BPO companies. One can choose
any of the services that are offered by the company, according to his/her interest,
experience or qualification.

Services that come under BPO:

Customer Service

Call center service

Creative services

Sourcing and Procurement Outsourcing

Finance and Accounting

Legal Process Outsourcing

Human Resources Outsourcing

Sales and Fulfillment

Insurance

Learning solutions

Underwriting

Transcription

Data entry services

Health care services

Engineering

Research and Analysis

Software development

Web analytics service

Network management

Training and consultancy

Pharmaceuticals

Biotechnology

Characteristics of a BPO Employ:

One must be possessing good communication skills, team management skills, planned
working culture, ability to cope up with the critical situations, patience to deal
tough customers etc.

Pros and cons of the career:

Just like any other career, the field also possesses pros and cons. The basic advantages
in the career are:

More opportunities

Quick growth in the career

No experience required to enter the field

Comprises the opportunities to the fresh degree holders from any stream

Number of options to choose as per the interest and qualification

Good package in the initial stage itself

Offer better opportunities to the experienced

Scope of updating the knowledge

The one who wish to choose the career must also know the cons of the field

Most of the companies offer shift system and no flexible timings

High work pressure

Most of the employs often complaint health ailments due to the stress and odd timings

Though it offers good package, it is comparatively less with the degree of work

High chances of instability in the career

Pay Package:

The pay to the initial entry may start from 7,000/- and above. The higher cadres
offer 25,000/- and above. The companies also offer several other benefits to the
employs like transportation, shopping discounts, health benefits, incentives and
welfare facilities. Few of the companies also offer the facility of ‘work from home.’

Suggestions for a better professional life in BPO sector:

As the sector offers number of opportunities, the energetic employs often look for
the better opportunities and jump from company to company. Though it is good to
look for the better opportunity, it is also suggested that one must attain minimum
experience and full pledged knowledge before he roles to another.

The sector provides great scope of learning in various areas that one must utilize
the learning opportunities to maximum that the experience with expertise works as
a ladder to achieve the higher position and also allows the faster career growth.
Improving the communication skills, people management and stress management also
helps for the stabilization.

Thus, being an emerging sector BPO offers plenty of openings with a prospective
career.