The SteelSeries Engine says my product is counterfeit. What are my options?

Mike S

Updated February 21, 2019 14:15

Once the SteelSeries Engine identifies a counterfeit product, the Engine disables all functionality and you will be unable to use it to make any changes to the device. We do this to ensure the counterfeit product cannot use SteelSeries Engine, as it could infect or damage your computer. While we're not implying that a counterfeit product can or will do these things, we do want to take all precautionary measures possible to maintain the integrity of your system!

In addition to this risk, the product will not have the same build quality and performance of a genuine SteelSeries product. We ask that you please return the counterfeit product to the retailer and inform them that the product is fake.

In the case that the retailer asks for proof or confirmation, or if you'd like a statement from us before you reach out to them, please file a ticket here.