Telstrahttp://blogs.forrester.com/taxonomy/term/10661/all
enTelstra Bets Its Future On All Things Connectedhttp://blogs.forrester.com/dan_bieler/14-11-21-telstra_bets_its_future_on_all_things_connected
<p>I recently visited Telstra's "Let's Connect" Analyst Summit 2014 in Sydney, the analyst event of Australia's incumbent telecom provider, Telstra. CIOs of MNCs who have been tasked with finding the right provider in Australasia need to balance their requirements for true end-to-end solutions that many tech services providers promise with the need for reliable collaboration and connectivity services as well as cloud and services solutions. Telstra brings attractive assets and strengths to the table regarding these core focus areas. My main takeaways are that:</p><a href="http://blogs.forrester.com/dan_bieler/14-11-21-telstra_bets_its_future_on_all_things_connected" title="Read the rest of &#039;Telstra Bets Its Future On All Things Connected&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_132 first"><a href="/category/australia" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Australia</a></li>
<li class="taxonomy_term_10918"><a href="/category/telco" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telco</a></li>
<li class="taxonomy_term_10661"><a href="/category/telstra" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telstra</a></li>
<li class="taxonomy_term_10983"><a href="/category/communications" rel="tag" alt="See other content with this tag." title="See other content with this tag.">communications</a></li>
<li class="taxonomy_term_12479 last"><a href="/category/connected_enterprise" rel="tag" alt="See other content with this tag." title="See other content with this tag.">connected enterprise</a></li>
</ul></div>http://blogs.forrester.com/dan_bieler/14-11-21-telstra_bets_its_future_on_all_things_connected#commentsAustraliaCIOTelcoTelstracommunicationsconnected enterpriseFri, 21 Nov 2014 10:44:41 +0000Dan Bieler11240 at http://blogs.forrester.comTelstra's Creative Use Of Bandwidth Raises Its Customer Experience Gamehttp://blogs.forrester.com/clement_teo/14-05-22-telstras_creative_use_of_bandwidth_raises_its_customer_experience_game
<p>Have you ever wondered if your home broadband is being effectively utilized? What if you could squeeze more out of your data allowance when outside your home? <a href="http://www.theaustralian.com.au/technology/telstra-global-wifi-needs-you/story-e6frgakx-1226924565795">Telstra may have cracked this problem</a> in Australia: It will invest more than A$100 million to build a nationwide Wi-Fi network as part of a strategy to increase connectivity in the places Australians live, work, and visit, including cafes, shops, sports grounds, and transport hubs.</p>
<p>The strategy aims to offer all Australians -- whether or not they're Telstra customers -- access to 2 million Wi-Fi hotspots across the nation within five years. Telstra home broadband customers can install new gateways that allow them to securely share a portion of their bandwidth with other Telstra Wi-Fi customers in exchange for broadband access at Telstra hotspots across the nation. Non-Telstra customers can purchase daily hotspot access. The network, scheduled to launch in early 2015, will also reach overseas; an exclusive deal recently concluded between Telstra and global Wi-Fi provider Fon will allow people to connect at more than 12 million hotspots worldwide.</p>
<p><strong>What It Means</strong></p>
<p>Telstra has been at the forefront of improving the telco customer experience; its CEO, David Thodey, has been a major driving force behind that. This has put Telstra's local competitors on notice and provides valuable lessons in how to raise the customer experience game:</p><a href="http://blogs.forrester.com/clement_teo/14-05-22-telstras_creative_use_of_bandwidth_raises_its_customer_experience_game" title="Read the rest of &#039;Telstra&amp;#039;s Creative Use Of Bandwidth Raises Its Customer Experience Game&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_12443 first"><a href="/category/age_of_the_customer_enjoyable_experience_0" rel="tag" alt="See other content with this tag." title="See other content with this tag.">#Age of the Customer; enjoyable experience</a></li>
<li class="taxonomy_term_12445"><a href="/category/mobile_0" rel="tag" alt="See other content with this tag." title="See other content with this tag.">#mobile</a></li>
<li class="taxonomy_term_892"><a href="/category/asia" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Asia</a></li>
<li class="taxonomy_term_132"><a href="/category/australia" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Australia</a></li>
<li class="taxonomy_term_10307"><a href="/category/customer_experience_index" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Customer Experience Index</a></li>
<li class="taxonomy_term_10661"><a href="/category/telstra" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telstra</a></li>
<li class="taxonomy_term_9310 last"><a href="/category/wi_fi" rel="tag" alt="See other content with this tag." title="See other content with this tag.">wi-fi</a></li>
</ul></div>http://blogs.forrester.com/clement_teo/14-05-22-telstras_creative_use_of_bandwidth_raises_its_customer_experience_game#comments#Age of the Customer; enjoyable experience#mobileAsiaAustraliaCustomer Experience IndexSourcing and Vendor MgtTelstrawi-fiFri, 23 May 2014 01:24:21 +0000Clement Teo10653 at http://blogs.forrester.comTelstra Analyst Event 2013: Report From The Customer Advocacy Journey Triathlonhttp://blogs.forrester.com/dan_bieler/13-11-12-telstra_analyst_event_2013_report_from_the_customer_advocacy_journey_triathlon
<p><em>With Dane Anderson, John Brand, Tim Sheedy, Clement Teo, and Bryan Wang</em></p>
<p>During his keynote at Telstra's recent annual analyst event in Sydney, the CEO compared Telstra's customer <em>advocacy </em>strategy to a triathlon that the firm has just begun. We believe this is a fitting analogy for progress communicated at the event. Our main observations are:</p><a href="http://blogs.forrester.com/dan_bieler/13-11-12-telstra_analyst_event_2013_report_from_the_customer_advocacy_journey_triathlon" title="Read the rest of &#039;Telstra Analyst Event 2013: Report From The Customer Advocacy Journey Triathlon&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_372 first"><a href="/category/asia_pacific" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Asia Pacific</a></li>
<li class="taxonomy_term_10918"><a href="/category/telco" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telco</a></li>
<li class="taxonomy_term_10661"><a href="/category/telstra" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telstra</a></li>
<li class="taxonomy_term_10983 last"><a href="/category/communications" rel="tag" alt="See other content with this tag." title="See other content with this tag.">communications</a></li>
</ul></div>http://blogs.forrester.com/dan_bieler/13-11-12-telstra_analyst_event_2013_report_from_the_customer_advocacy_journey_triathlon#commentsAsia PacificCIOTelcoTelstracommunicationsTue, 12 Nov 2013 08:23:04 +0000Dan Bieler9990 at http://blogs.forrester.comTelstra Analyst Event 2013: Many Rivers To Crosshttp://blogs.forrester.com/clement_teo/13-11-11-telstra_analyst_event_2013_many_rivers_to_cross
<p>Telstra hosted its annual analyst event in Sydney on October 23 and 24. In his keynote address, CEO David Thodey compared Telstra's customer advocacy journey to a triathlon that the firm has just begun, which we believe it a fitting analogy for Telstra's progress on the path it has set for itself. The company is clearly in the race and making progress, but still has many miles to go.</p>
<p>While the company shared a broad spectrum of initiatives, our main observations are that Telstra:</p><a href="http://blogs.forrester.com/clement_teo/13-11-11-telstra_analyst_event_2013_many_rivers_to_cross" title="Read the rest of &#039;Telstra Analyst Event 2013: Many Rivers To Cross&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_372 first"><a href="/category/asia_pacific" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Asia Pacific</a></li>
<li class="taxonomy_term_132"><a href="/category/australia" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Australia</a></li>
<li class="taxonomy_term_109"><a href="/category/enterprise_mobility" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Enterprise mobility</a></li>
<li class="taxonomy_term_10661"><a href="/category/telstra" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telstra</a></li>
<li class="taxonomy_term_9687 last"><a href="/category/nps" rel="tag" alt="See other content with this tag." title="See other content with this tag.">nps</a></li>
</ul></div>http://blogs.forrester.com/clement_teo/13-11-11-telstra_analyst_event_2013_many_rivers_to_cross#commentsAsia PacificAustraliaEnterprise mobilitySourcing and Vendor MgtTelstranpsMon, 11 Nov 2013 09:05:33 +0000Clement Teo9981 at http://blogs.forrester.comAn Asia Pacific First — The Forrester Wave: Asia Pacific Carrier Ethernet Services, Q4 2013http://blogs.forrester.com/clement_teo/13-11-07-an_asia_pacific_first_the_forrester_wave_asia_pacific_carrier_ethernet_services_q4_2013
<p>Carrier Ethernet aims to provide users with a wide-area service to connect sites, in the same way that asynchronous transfer mode (ATM), Frame Relay, and X.25 services from carriers have done in the past. While end user demand for carrier Ethernet services in Asia is relatively small, it's growing year over year and is having an impact on service providers' bottom lines: Carrier Ethernet services currently account for 8% to 10% of service providers' total connectivity revenues in the region.</p>
<p>For <a href="http://www.forrester.com/The+Forrester+Wave+Asia+Pacific+Carrier+Ethernet+Services+Q4+2013/fulltext/-/E-RES94301">The Forrester Wave&trade;: Asia Pacific Carrier Ethernet Services, Q4 2013</a>, we identified, qualified, and evaluated seven global and regional service providers that offer unmanaged site-to-site carrier Ethernet services to multinational companies in Asia Pacific: <a href="http://www.btplc.com/Careercentre/Ourlocations/AsiaPacific/">BT</a>, <a href="http://www.orange-business.com/en/asia-pacific">Orange Business Services</a>, <a href="http://www.pacnet.com/about-pacnet/corporate-overview/">Pacnet</a>, <a href="http://info.singtel.com/about-us/company-profile">SingTel</a>, <a href="http://www.tatacommunications.com/about">Tata Communications</a>, <a href="http://telstraglobal.com/">Telstra Global</a>, and <a href="http://www.verizonenterprise.com/about/">Verizon</a>. Key differentiators include the services that each vendor has on offer, such as flexibility in bandwidth bursting, granularity of access speeds, operational metrics and reporting, network coverage, and service-level agreements.</p>
<p><strong>What It Means</strong></p><a href="http://blogs.forrester.com/clement_teo/13-11-07-an_asia_pacific_first_the_forrester_wave_asia_pacific_carrier_ethernet_services_q4_2013" title="Read the rest of &#039;An Asia Pacific First — The Forrester Wave: Asia Pacific Carrier Ethernet Services, Q4 2013&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_372 first"><a href="/category/asia_pacific" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Asia Pacific</a></li>
<li class="taxonomy_term_9715"><a href="/category/bt" rel="tag" alt="See other content with this tag." title="See other content with this tag.">BT</a></li>
<li class="taxonomy_term_12157"><a href="/category/carrier_ethernet" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Carrier Ethernet</a></li>
<li class="taxonomy_term_12159"><a href="/category/obs" rel="tag" alt="See other content with this tag." title="See other content with this tag.">OBS</a></li>
<li class="taxonomy_term_12160"><a href="/category/pacnet" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Pacnet</a></li>
<li class="taxonomy_term_10781"><a href="/category/singtel" rel="tag" alt="See other content with this tag." title="See other content with this tag.">SingTel</a></li>
<li class="taxonomy_term_10661"><a href="/category/telstra" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telstra</a></li>
<li class="taxonomy_term_12158"><a href="/category/wan" rel="tag" alt="See other content with this tag." title="See other content with this tag.">WAN</a></li>
<li class="taxonomy_term_11900"><a href="/category/tata_communications" rel="tag" alt="See other content with this tag." title="See other content with this tag.">tata communications</a></li>
<li class="taxonomy_term_363"><a href="/category/telecommunications" rel="tag" alt="See other content with this tag." title="See other content with this tag.">telecommunications</a></li>
<li class="taxonomy_term_9437 last"><a href="/category/verizon" rel="tag" alt="See other content with this tag." title="See other content with this tag.">verizon</a></li>
</ul></div>http://blogs.forrester.com/clement_teo/13-11-07-an_asia_pacific_first_the_forrester_wave_asia_pacific_carrier_ethernet_services_q4_2013#commentsAsia PacificBTCarrier EthernetOBSPacnetSingTelSourcing and Vendor MgtTelstraWANtata communicationstelecommunicationsverizonThu, 07 Nov 2013 09:53:07 +0000Clement Teo9978 at http://blogs.forrester.comHow Telstra drove global operations through business-led IT Transformationhttp://blogs.forrester.com/charlie_dai/13-10-23-how_telstra_drove_global_operations_through_business_led_it_transformation
<p>IT complexity hurts business. This is even more the case when a company has global markets and global operations. Essential business needs such as a single integrated view of global customers, or consistent product or service portfolio become impossible to achieve. </p>
<p>Managing IT complexity to support business strategy is a big challenge for enterprise architects at large companieswhen a company has global operations, as is the case for Telstra, an Asia-based telecommunications firm. However Telstra's enterprise architecture (EA) team addressed its challenges by focusing on customer engagement, improved agility, and global business strategy enablement. Because of their success, they were one of the six firms to win the <a href="http://www.infoworld.com/infoworld-ea-awards">InfoWorld/Forrester Enterprise Architecture Award </a> in 2012. </p><a href="http://blogs.forrester.com/charlie_dai/13-10-23-how_telstra_drove_global_operations_through_business_led_it_transformation" title="Read the rest of &#039;How Telstra drove global operations through business-led IT Transformation&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_12126 first"><a href="/category/capability_map" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Capability Map</a></li>
<li class="taxonomy_term_12008"><a href="/category/consolidation" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Consolidation</a></li>
<li class="taxonomy_term_11084"><a href="/category/ea_award" rel="tag" alt="See other content with this tag." title="See other content with this tag.">EA award</a></li>
<li class="taxonomy_term_10901"><a href="/category/ea_practice" rel="tag" alt="See other content with this tag." title="See other content with this tag.">EA practice</a></li>
<li class="taxonomy_term_1198"><a href="/category/standardization" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Standardization</a></li>
<li class="taxonomy_term_10661"><a href="/category/telstra" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Telstra</a></li>
<li class="taxonomy_term_1223"><a href="/category/business_strategy" rel="tag" alt="See other content with this tag." title="See other content with this tag.">business strategy</a></li>
<li class="taxonomy_term_12127"><a href="/category/etom" rel="tag" alt="See other content with this tag." title="See other content with this tag.">eTOM</a></li>
<li class="taxonomy_term_481"><a href="/category/globalization" rel="tag" alt="See other content with this tag." title="See other content with this tag.">globalization</a></li>
<li class="taxonomy_term_10921 last"><a href="/category/transformation" rel="tag" alt="See other content with this tag." title="See other content with this tag.">transformation</a></li>
</ul></div>http://blogs.forrester.com/charlie_dai/13-10-23-how_telstra_drove_global_operations_through_business_led_it_transformation#commentsCapability MapConsolidationEA awardEA practiceEnterprise ArchitectureStandardizationTelstrabusiness strategyeTOMglobalizationtransformationThu, 24 Oct 2013 03:08:07 +0000Charlie Dai9924 at http://blogs.forrester.com