Automatic Call Distributor Systems

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New paradigms of self service and automation have emerged that make it essential for you to stay current with your customer service strategy. Uncover key information about these paradigms and learn 7 things you didn't know were possible.

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The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.

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This resource dispels 4 cloud myths that prevent effective collaboration and cross-enterprise communication. Inside you'll see how you can move towards a more modern way to work, and break through stagnation in your collaboration strategy.

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This white paper sums up some of the best practices for secure application deployment and offers informational tips on how to integrate between application security and DevOps teams. It also highlights multiple gaps that still exist between the opportunity to have security as a natural part of DevOps and the reality of current implementations.

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This white paper explores how service integration and management (SIAM) creates a consistent service integration layer and delivering seamless user experiences. Discover the pros and cons of building an in-house SIAM function vs. outsourcing to a SIAM partner.

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Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.

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Discover the ways that cloud based tools lower the total cost of communications in enterprises. You'll see the 5 top budget efficiencies that can be gained by implementing cloud communications over your legacy equipment.

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This resource explores how you can find the right mix of cloud and traditional infrastructure to run your business apps, boost innovation, and meet essential goals. Discover how to improve decision-making while providing value from your hybrid IT environment.

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