SUSI&James is the AI Companya fantastic teamexpert in software.

SUSI&James GmbH was founded in 2014 and specializes in the development of artificial intelligence and software solutions for process automation. Headquartered in Mannheim, we cooperate with industrial companies and service providers from various industries.

Since humans and machines are merging together, we build digital assistants with artificial intelligence.

Talk

Find

Solve

Build

Order

Make your products available for ordering without the need for expensive order hotlines and systems.

Search

The CompanyAI is our specially developed, intelligent software architecture, that offers various platforms and methods as capabilities. Most of these are algorithms and software that deal with language and semantics. There are specific skills to choose from, which you can use to customize your individual CompanyAI.

Your individual chosen skillset assists your employees and can also interact with your customers. It will help you to focus your company’s manpower on more complex processes, since it can take over simple tasks completely or perform preliminary work for advanced jobs. For example, your CompanyAI is able to take calls, communicate with customers on your website, answer questions or take orders.

Get in touch, you are welcome to visit us in Mannheim. Since we offer solutions for the automation of processes, we recommend a workshop with the experts from SUSI&James. Depending on your needs and the size of the company, a standard skill can already be
of great benefit to you.

Content Management

and Bot Platform

Data accessibility
through natural language

We invented a platform, which can automatically analyze and model data. We are able to connect to API interfaces, databases and also to process documents, to prepare the content for a Chatbot or Voice Assistant. With our solution, it is possible to make content of any kind accessible for language.

Beside that, using this technology is not restricted to developers, through a simplified user interface – anyone is able to build
or train their very own Artificial Intelligence.

Interactive Training
sharpens your AI

Since your CompanyAI is a learning system, it requires your input. For this purpose, we developed a hybrid system that enables on-demand training and according to this, the continous expansion of your Assistant.

Our user interface makes it easy to create, edit and link content.

Chose your channel app, phone, web

Our dynamic software architecture enables the connection to apps, phone-lines or websites. Content is provided as a data set, structured and prepared by SUSI&James.

Beside that, we developed our very own White Label test environment app. This provides us with a direct connection to the backend platform SAJ.it and the possibility to make your content available for your individual app. Interfaces to existing databases or applications may be used to ensure continuous communication with your system.

Depending on the client’s requirements, we are able to integrate the hybrid training system. This will support a reliable, high-quality and sustainable development process.

With our solution, the user has the possibility to actively participate in the development. Whether employee or customer, any kind of inquiry can be processed.

‚Sorry, we can’t help you with that‘, or long waiting loops are history.

Innovation

Simplified

Our solution supports the reduction of change management costs.

Deeper

Operations

Your AI adapts dynamically to the needs of your company.

User

Centric

User-centered development will result in faster rollouts.

Company

Relevance

The resulting cost reduction increases efficiency.

Machine Learning

and classification platform

Machine Learning
for semantic analysis.

This is where the magic happens. We use machine learning methods to analyze data sets, and understand the semantics between different entities. Using the latest algorithms, the basis of the processed data is solid.

Also, this platform is simplified and easy to use for non-programmers. With drag&drop functions, as well as adjustable parameters, a descriptive language model can be created completely intuitively and individually.

The documents to be used can currently be provided in common formats such as .csv, and excel.

Despite the early stage of development, and due to it’s good and simplified functionality, we already use the platform for classification and semantic analysis in order to create a stable database for SAJ.it.

In conjunction with SAJ.it, our approach combines human expertise with automated processes to achieve the best possible result:

Quality

Set standards

Availability

24/7 available

Efficiency

fast, smart, easy

In the Media

„Business Punk: Top 10 Mobility & Property“

„Start-up der Woche“

Get in touch

If you are interested in our technology, would like to take your business processes
to the next level, or would like to participate in our highly innovative projects,
send us an e-mail or give us a call. We look forward to hearing from you.