DA-DESK CUSTOMERS

By Western Bulk Chartering, Oslo, Norway

“Western Bulk Chartering has used DA-Desk for its DA processing since 2008. During this time Western Bulk has steadily increased its port call volumes and found DA-Desk to be a reliable, professional and forward thinking company to grow together with. Being proactive in a constantly changing environment is extremely important, and DA-Desk through its relationship managers and support staff always ensure that challenges are identified, well explained and solved in a timely manner. With their investment in IT systems and people, Western Bulk Chartering is confident in the fact that DA-Desk works to the high levels of accuracy and integrity we require, whilst also enjoying the scale and cost benefits that come with partnering with DA-Desk.”

Andrew Redfern
2015

By Clipper Bulk

“Clipper Bulk have been using DA-Desk since 2006 and have over the years added PortPayables, Dashboards and KPI’s which has turned the use of DA-Desk into a streamlined process throughout the organisation, with cash flow optimization, easier closing, and reconciliation of voyages and less paperwork.

On top of this, we use PortsDirect and PortPoint from the Marcura Group product list DA-Desk is an ideal solution to support the organisation, with 24/7 support.”

Lars Lyngby Lyngstrand
Senior Vice President
Head of Global Operations & Head of Shipping Services

By Swire Bulk

“Swire Bulk has been a satisfied partner of DA-Desk since 2013. We continue to benefit from the DA-Desk system as well as a range of value-added products and services offered by the Marcura Group.”

Capt. Neeraj Joshi

Global Bulk Operations Manager

By AS Klaveness Chartering

“Klaveness has used the DA-Desk System to appoint agents and finalise DAs since June 2014. We also use PortPayables to pay and settle balances with appointed agents. We have access to the PortPayables Financial Dashboard, where we have full transparency of port costs where we can check our preferential FX rates and our savings on bank charges. For us, it was critical that our Voyage Management System could fully integrate with the DA-Desk System in order for us to have end-to-end, real-time workflow, which means the auto population of our port expenses directly into our voyage management system. By fully integrating, we have had significant time savings and reduction in human typing errors.

Our voyage management system uses the DA-Desk Agency database when nominating agents to attend to our vessels. Using this database of Agencies gives us confidence that the agents we use are screened against relevant international sanctions lists. We use DA-Desk’s Agency database, because, to our knowledge, it is the industry’s most comprehensive, most up-to-date, and most stress-tested Agency database. This database is used daily, it holds almost 10,000 records and is maintained on a 24 x 7 x 365 basis.

Klaveness has always supported best practices and this vision is supported by DA-Desk. They have managed all stakeholders very professionally, ensuring that we realise both cost savings and efficient processes and we enjoy an integrated end-to-end workflow.”

“As an independent port agency and marine services company, we have been involved with the DA-Desk since November 2003. We have always found the DA-Desk and its employees to be professional and have enjoyed working with them to the benefit of our mutual principals to provide a seamless service.”

Michael Shakesheff
FICS Managing Director
April 2015

By Mauritius Shipping Corporation Ltd, Mauritius

“As Agents, we are satisfied with the 24/7, round the clock professional services offered by DA-Desk, which, as Mauritius Shipping Corporation Ltd, is driven by the desire to meet the customers’ needs. Starting from Agency acceptance, PDA/FDA submission till receipt of final disbursement funds, the Principal/Agency relationship is enhanced/simplified by using DA-Desk.”

DA-RECOVERY CUSTOMERS

By T.K.B. Shipping A/S, Denmark

“DA-Recovery proved to be a huge improvement as we were able to hand over this time-consuming task instead of using our own limited resources. The fee is very reasonable, especially considering successful recoveries from African countries that are usually very difficult. Overall, DA-Recovery process is very smooth and easy.”

Jacob Poulsen
Finance Manager
August 2015

By UK-based shipping company

“We are very pleased with DA-Recovery’s persistent and knowledge-based approach. They helped to close DAs where documents were missing and successful reconciliation of balances resulted in full recovery. Follow-up and reporting are timely, also the rates are very reasonable considering the amount of work required. We will continue using this service.”

Accountant
August 2015

By Mini Container Pool Chartering Limited, Cyprus

“With DA-Recovery it takes less time to recover balances, even long-outstanding ones. We are fully satisfied with the service and find the price to be reasonable as well.”

Valeriy Vasiliev
Operator, MCP
August 2015

By Euronav Ship Management (Hellas) Ltd., Greece

“Very pleasantly surprised by the swift recovery from Africa that tends to have the most complicated cases. Having DA-Recovery following-up on the balances saves a lot of time for operators.”

Kyriaki Tsapela
Operator
August 2015

“The Marcura Group aims to ensure not to conduct businesswith companies that violate labour rights in any way, anywhere.”

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