Of course, Vanguard customers who prefer speaking with a live person can place orders and obtain help by phone.

Vanguard’s customer support team, based locally in Chicago, operates by the motto “Always Be Helpful.” In addition to doing simple things like being accountable and promptly returning phone calls and emails, they routinely go above and beyond clients’ reasonable expectations for service.

In a business world increasingly characterized by call centers customer service, Vanguard stands apart by continuing to deliver old fashioned first class service with a human touch.