Passengers Requiring Medical Attention

Medical Clearance

The following instructions pertain to medical clearance and fitness to fly. kindly complete all details of MEDIF (Medical Information Form) while making your booking. most people with existing medical conditions are able to fly on a commercial aircraft without
difficulty. however on flight the cabin air is pressurized and precautions are sometimes needed if you have a respiratory or heart problem.

Medical clearance is required if

Fitness to travel is in doubt as a result of recent illness, hospitalization, injury or surgery

You have an existing unstable medical condition

Special services such as oxygen or the use of medical equipment on board is needed

You are traveling for medical reasons or treatment

It is recommended that you check any vaccination requirements at least six weeks prior to your departure and carry adequate travel insurance to cover any medical costs incurred abroad. most medical cases are straightforward, but others require individual
assessment. in some cases, you may be asked to travel with a medical escort or with supplementary oxygen. your fitness to fly is based on internationally accepted criteria, the aim being to ensure that you have a safe, comfortable and uneventful journey.

Medical Clearance Unit

If you have a condition that may affect you in-flight, please contact the nearest Air India office directly or your travel agent, for assistance in obtaining the required medical clearance. medical clearance is only considered upon receipt of the medical
information (MEDIF) forms.

Cabin Pressure

The cabin air pressure could cause a drop in oxygen in the blood. this is not a problem for most people, but a passenger with respiratory problems (such as chronic bronchitis, emphysema or Chronic Obstructive Pulmonary Disease (COPD)) may need to book supplementary
oxygen. a request for the same needs to be made at the time of booking your flight. post operative care Flying after an operation or a serious illness can be stressful. it is wise not to travel if you don't feel up to it.

Post Operative Care

Flying after an operation or a serious illness can be stressful. it is wise not to travel if you don't feel up to it.

Traveling with medicines or medical equipment

It is advisable to carry the medication you may need during the flight in your hand baggage with the prescription. Medication cannot be refrigerated on board. If medicines need to be kept cool, a cool bag or vacuum flask may be appropriate. Kindly discuss
options with your pharmacist

If traveling with medical equipment please advise Air India in advance, as clearance will depend on the type of equipment

Medical clearance is required for the use of most medical equipment including nebulizers (used in some cases of asthma) and ventilators

Equipment must be capable of being battery operated as it is not possible to guarantee power supply on-board our aircraft

In normal circumstances, medical equipment which has been authorized can be used on board except during taxi, take off, approach and landing

Nebulizers

Battery operated nebulizers can be used in-flight with the exception of during takeoff and landing.

On Board Seating

Safety regulations stipulate that passengers with additional needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes. Seats most suitable to the passenger’s needs will be allocated.

Seeing – Eye Dog / Passengers with Impaired Vision

Seeing eye dogs may be carried free of charge if the dog is trained to lead the blind passenger or a passenger with impaired vision and dependent on such dog or the passenger has impaired hearing and is dependent on the dog, provided this is medically established
or supported. the dog if properly harnessed and muzzled, may be permitted to be carried in the cabin but cannot occupy a seat.

An advance request must be made at the time of booking. a meet and assist service can be provided, if assistance is required at departure and on arrival. if you are not capable of taking care of all your physical needs independently on board, we request
you to travel with a companion who can assist you.

The airline will not be responsible for providing on board assistance which may contravene health, safety or hygiene requirements.

All individual country regulations for carriage of a dog must be met with.

Wheel Chair Request

In keeping with the requirement of Air Safety, carriage of passengers requiring wheelchairs assistance has to be restricted on our flights. please ensure that your request for wheelchair is made at the time of booking and confirmed before you travel with
Air India, to enable us provide the required assistance throughout your journey.

Assistance at the Airport and In-flight Wheelchairs and buggies (at some Airports) are provided at the airport. all passengers with their wheelchair request confirmed, will be assisted.

We can usually arrange to carry your wheelchair or mobility aid on your flight. Please advise us of your requirement at the time of booking

If space is available, we will store collapsible wheelchairs and mobility aids in the aircraft cabin. If we cannot do so, due to weight or size, they will be carried in the hold

One mobility aid e.g. a wheelchair will be carried free of charge in addition to the applicable checked baggage allowance

Special permission must be requested when bookings are made for mobility aids over 30kg because of weight and space restrictions

If you have a battery-powered wheelchair, you need to take certain safeguards before you travel. Please ask for details when you contact us

At some airports we may have to check wheelchairs or mobility aids into the aircraft hold and give them back to you in the arrival baggage hall of your destination airport, in which case we will transport you from check in to the aircraft in another wheelchair
and on arrival, from the aircraft to the baggage hall

Call 24x7 All India Toll : 1860 233 1407

From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India.