The coloured label was attached by Quickpac during the sorting process. It contains information about the delivery round and details of the free hotline, and is also used as identification for the postal service provider.

Parcels that can be put in postboxes (in terms of both size and permissions) will always be posted through without the doorbell being rung. If the sender has given us your email address or mobile number, you will receive a notification with a confirmation of delivery after delivery has been made.

A physical delivery card informs you that a delivery attempt was made, and we will either attempt delivery again in the near future or leave the parcel at a collection point near you. You can enter information from the delivery card on www.quickpac.ch to find out updated information about the status of your parcel.

In entering the parcel number from the green delivery card into the tracking on on www.quickpac.ch you will find all details of the pick-up point such as address, opening hours and also the pick-up code, which you will coercively need for the pick-up.

You can find the pick-up code online at www.quickpac.ch. Either follow the link of the recipient notification you received by SMS or e-mail. Or you follow the instructions on the green delivery information which you found in your mailbox. Please note that it is not possible to pick up your parcel with the green delivery information. You will need the pick-up code, which is available online for your parcel. We will also be happy to help you on the free recipient hotline 0800 363 363.

In certain cases, it is agreed with the sender that undeliverable parcels may be handed over to Swiss Post for delivery. Swiss Post will then attempt a further delivery, and if they are unsuccessful, the parcel will be held at the post office for collection.

With evening deliveries up to 9 p.m., we aim to deliver parcels at a time when most recipients are at home. Using electric cars means that our deliveries are quiet, and a recipient notification will inform you if we are attempting delivery.

Please make sure that the shipment tracking describes the parcel as delivered, and that no-one else has taken the parcel in for you. Is the parcel in the letter tray, building entrance or staircase? If not, please fill out the contact form (https://www.quickpac.ch/en/s/contact) on our homepage. We will clarify the situation and get in touch.

Quickpac is liable in the event of a lost parcel as described in the terms and conditions (www.quickpac.ch/en/Termsandconditions). Want to let us know about a lost parcel? Please fill out the contact form on our homepage and we will take care of it.

Shipment data such as recipient name and address were transmitted electronically to Quickpac by the sender. The parcel has not yet physically arrived at Quickpac and no statement can be made regarding the expected delivery time. If you have any questions about the whereabouts of the parcel, please contact the sender.

The parcel has physically arrived at Quickpac, has been successfully registered and is now being processed. At this point, the speed of the parcel makes it possible to predict an expected delivery period. This is displayed in the tracking system at www.quickpac.ch.

The parcel could not be delivered to the storage compartment and the recipient was not present. The parcel was placed in a place classified as safe by our delivery person. This is for example in front of the front door or in the entrance area.

Delivery was not possible at the building at the address given due to an obstacle to delivery. The building is still under construction, has been demolished, is temporarily or permanently not accessible.

Due to a delay the delivery attempt had to be aborted. No delivery attempt was made at the recipient address. Reasons for a delay are, for example, insufficient battery reserve for the return journey with the electric car, extreme weather conditions, traffic-related factors such as traffic jams, accidents or a technical breakdown of the vehicle.

The parcel could not be delivered and the reasons available do not adequately describe the cause or the obstacle to delivery. This case is therefore considered a special case and cannot be described in more detail.

The data for the dispatch of the parcel was transmitted electronically to the Swiss Post. After entering the parcel number, you will find the link to the Swiss Post's parcel tracking system in the parcel tracking section at www.quickpac.ch.

The parcel was handed over to the Swiss Post for delivery. A delivery attempt is made by the Swiss Post and if the recipient is absent, the parcel is held ready for collection at a post office/postal agency.

The package could not be delivered by the Swiss Post and was therefore returned to Quickpac. The package will be forwarded to the sender. If you have any questions about your order, please contact the sender.

The parcel is ready for collection at a collection point near the recipient's address. For information on where to pick up the parcel and how to proceed, please refer to the delivery information, a green card in your mailbox after the last delivery attempt, or to the e-mail or SMS received from Quickpac.

It is not possible to contact deliverers directly by telephone. Our customer services also cannot guarantee that they will be able to do so, for organisational reasons. Questions or comments? Please get in touch via the contact form on our homepage.

Send

Only business customers can send parcels with Quickpac. If you are interested in doing so, please fill out the quotation form on our homepage at www.quickpac.ch/en/s/Quotation and we will get in touch.

We deliver standard parcels weighing up to 30 kg and with maximum dimensions of 100x60x60cm. Quickpac will not transport bulky or loose parcels, any parcels in special packaging, or piece goods, and absolutely no hazardous goods.

Very quickly. The total time depends on the product selected. SameDay and Priority+ are delivered on the same day, Priority is on the next working day, and Economy by the next working day but one. More information about our products can be found at www.quickpac.ch/en/Products.

Parcels can be handed in centrally to a reception depot, or locally to the destination depots. Collection can be arranged for major customers. More information is available at www.quickpac.ch/en/Handingparcelsin.

Quickpac is liable for losses resulting from damage, loss or incorrect delivery, up to a maximum amount of CHF 500 per parcel. Further information can be found in the terms and conditions (www.quickpac.ch/en/Termsandconditions).

The layout of the address label meets industry standards. There are some small adjustments that are required for a Quickpac delivery. We would be happy to talk to you in person about the technical requirements.

The parcels are sorted by hand by the deliverer. At Quickpac’s destination depots, parcels are given a coloured label that enables quick sorting with few errors. This is not something that you as a sender need to worry about – hand your parcels in to Quickpac with address labels just as you would have for previous service providers.

Free recipient notifications are available such as delivery information, delivery confirmation or collection reminders to recipients in order to increase deliverability and recipient satisfaction. Please send us the recipient’s email address or mobile number with the shipment data to take advantage of this.

As well as the extranet account’s information about individual parcels, which can be downloaded at any time, you also have Quickreport 11. This contains the relevant information and is made available on Quickpac’s SFTP server. This allows a current shipment status to be automatically sent to your IT system.

Quickpac calls these returned shipments. If a parcel is only temporarily undeliverable, a further delivery attempt will be made or the recipient can collect their parcel within a set period from a nearby collection point. If a shipment is not collected or if it is permanently undeliverable, then the parcel will be returned to the sender.