FAQ’s

Registration

[expand title=”Why Should I Register Myself With Cupiditee?”]

Hey! We’d suggest you to register with us so you’re the first one to know about our new collections, limited edition products and even our flash sales! By registering with us, you would also be able to manage all your orders and other details at one place.

We’ll let you in on one more secret: Some more exciting things are going to be up and running soon, and when they launch, pre-registered members are going to be in for a treat!

[/expand]

[expand title=”How Can I Register Myself At Cupiditee?”]
You can register yourself by clicking on the login/register button on the top left hand corner of the website.

You can also register via Facebook using the Login with Facebook link. You will be redirected to a page wherein you can enter your email and password and that’s it – you’re registered!

You can also choose to register on the checkout page by selecting the option to make an account by entering passwords along with your shipping details.
[/expand]

[expand title=”How Can I Subscribe To Or Unsubscribe Fashion Alerts?”]
Subscribe: To subscribe to our fashion alerts, please enter your email address in the bar at the end of our homepage. You are now in the loop so wait for your first Cupiditee email!

Unsubscribe: To unsubscribe, scroll to the bottom of any our emails and click on “Unsubscribe” button. (we are kidding, don’t actually do it)
[/expand]

[expand title=”How Can I Reset My Login Password?”]
Forgot Password? Happens to the best of us.
To reset your password click on Login and click on forgot password. You will receive an email with a link to reset your password.
[/expand]

Preorders

[expand title=”What are the 2 types of shipping times on Cupiditee?”]
There are two basic product classifications based on shipping time- Ships in 24 hours and Preorder. You can filter them on all product category pages using our filter option.

>SHIPS IN 24 Hours Products:
All orders with products in this category are ready to ship and are shipped within 0-3 business days. Transit time for domestic orders is an additional 3-8 business days.

>Preorder Products:
Preorders are products are made on order basis i.e after you make the payment. Preorder Products take a shipping time of about 15-30 business days. Transit time for domestic orders is an additional 3-8 business days.
[/expand]

[expand title=”What Is a Pre-Order?”]
There are some products on the website which are “Pre-Orders” which means they are made on order basis i.e they are made after you make the payment.

All preorder products will have the PREORDER NOW Label on them instead of add to cart label.

Please allow 15-35 working days for a Pre-Order to be delivered to you. In case of customs delay, seasonal delay or weather condition, there maybe an unforeseen further delay.
[/expand]

[expand title=”How do I pay for Preorders?”]
You can pay for preorders through any of our online payment options like bank transfer, credit or debit cards, paypal, PayUMoney. Preorders and processed only after the payment is made hence COD is not available for preorders.

COD will not be available for your entire order if your cart contains Pre-order Products.
To avail COD for non pre-order items, please place separate orders for pre-order and non pre-order products.
[/expand]

Order Related

[expand title=”How Can I Place An Order?”]
You can browse through our products (don’t miss out on the Handpicked products on the homepage!) and click on the ‘Add To Cart’ or ‘Preorder Now’ button.
After you are done adding all the products you wish to purchase, you can review them by viewing your cart and then click on Checkout. Once you enter your information and choose your payment method, you can do a little dance to celebrate the box of happiness coming your way!
[/expand]

[expand title=”How Can I Check My Order Details/Status?”]
To check your order details at any time, login to your account, go to My Accounts and click on Orders; then click on view order to get all details.
[/expand]

[expand title=”How Can I Ship An Order To A Different Address Than My Billing Address?”]
You can always choose an alternate address at the time of the order or contact Customer Service at orders@cupiditee.com to provide the details.
[/expand]

[expand title=”When And How Can I Cancel My Order?”]
To cancel or edit your order after making the payment on the website, WhatsApp us at +91 8369686818 or email us on orders@cupiditee.com within 12 hours of placing your order. If the order hasn’t been dispatched by us, we will be happy to help you out.
[/expand]

[expand title=”How Can I Apply Coupon/Discount Code To My Order?”]
After you add the selected products to your cart, you can view the cart to review your order and total. You can make final changes to your order quantity here. You will see a coupon code space below the product list. You can put in the code there and click on “Apply.” The page will reload and your total will be revised.Alternatively, you can also enter it on the checkout page.
[/expand]

[expand title=”Is It Safe To Use My Credit/Debit Card On Cupiditee.Com?”]
It is absolutely safe to use your plastic money on our website. Your bank approves the transaction directly and we do not retain any card information. Cupiditee assures you that we use the safest method of online payment available for the net today and we love shopping online without the stress of being available to pay COD on the door. So be assured, it’s completely safe and convenient to use your card on our website.[/expand]

[expand title=”What Is Cash On Delivery (COD)?”]
Cash-On-Delivery is an alternate payment mode for all those who do not wish to use their cards to make the transaction. With COD, you pay at the door when the delivery is made to you.This payment option is available currently only for India.[/expand]

[expand title=”Is There An Extra Charge For COD?”]
Yes, there is a Rs. 65 extra charge for COD. This is because it is more expensive for us than credit/debit card transactions and we think it’s fairer to charge Rs.65 from COD customers than to add the cost to all our products and increase prices for everyone. Hope you understand![/expand]

If you do not own any of the above cards, you can choose the COD or Bank Transfer option![/expand]

[expand title=”What If I Make A Purchase Using My Debit/Credit Card, And The Amount Gets Charged To My Card But The Order Is Not Successfully Placed?”]
If the payment is approved, your order will be placed. It has never happened that a customer is charged, and the order isn’t processed. However, if needed, do not hesitate to call customer service and confirm your order.[/expand]

(India)
Domestic Shipping

[expand title=”Are there any charges for CASH ON DELIVERY?”]
COD option is available at most of the pincodes in India. COD can be availed at an additional Inr 65/- charge.

Please note COD payment option is not available for preorder products as all preorders require advance payment.
If your cart contains both ships in 24 hours as well as preorder products, you will be required to make online payment only.
Incase you would like to pay with COD for Ships in 24 hours category products, please place 2 separate orders for preorder and ships in 24 hours categories.
[/expand]

International Shipping

We offer International Shipping via DHL Packet Plus and DHL International Direct.
The transit time estimates for various countries are listed here

Returns & Refunds

[expand title=”How do I request a return?”]
You can raise a return request by dropping an email at orders@cupiditee.com with your order details and reason for return.
Our policy lasts 14 days from the date of delivery.
[/expand]

[expand title=”What items can I return & who pays the return shipping?”]
For India:
We offer free returns for Clothing and Footwear Products! Basically, If its something that doesn’t fit you, rest assured, the returns are on us!
For other product categories(non-size oriented – like jewellery, bags and accessories), if you are not happy with the product for any reasons (which is not very likely, but, just in case) you can return the products within 14 days of delivery. You will be responsible for paying for your own shipping costs for returning your item.

For Rest of The World:
Returns are not available for International orders at the moment. However, if you still wish to return your order for any reason, please write to us and same shall be handled on case to case basis. In such a case, you need to return the products within 14 days of delivery. You will be responsible for paying for your own shipping costs for returning your item. Shipping & Handling costs are non-refundable.
[/expand]

[expand title=”Do you offer exchanges?”]
We only replace items if they are defective or damaged. If you receive a wrong order or a defective or damaged product, send us an email at orders@cupiditee.com within 3 days of receiving the order(preferably with a picture) and we would do the needful.
[/expand]

[expand title=”Are Sale items eligible for returns?”]
Only regular priced items may be refunded, unfortunately sale items cannot be returned or refunded. Please mail us about the same for more details.
[/expand]

[expand title=”What products cannot be returned?”]
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
* Gift cards
* Customized Products

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
[/expand]

[expand title=”How would I receive a refund?”]
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund of the order amount (shipping fees excluded) will be processed as Store credits to your Cupiditee Account Wallet, within 3-10 working days. These credits can be redeemed against any future orders by choosing Pay By Wallet at checkout.
[/expand]

[expand title=”Will I have to return ship the products myself or a pickup will be arranged?”]
You can ship us the products yourself at the given address. We can also try to arrange for a return pick up for you if possible. In this case, if you receive a refund, the cost of return shipping will be deducted from your refund. Please write to us about the same.

If you are shipping an item yourself, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Make sure you pack the items well before shipping them back. Any damages to the product while return shipping is solely the customer’s responsibility.
[/expand]