Unable to install add-ons for Creative Cloud products

Error installing add-ons

When you try to install add-ons for Creative Cloud products, installation fails. An error message is displayed stating that the add-on is incompatible with Adobe applications.

Solutions

Try these solutions:

1. Check compatibility of add-ons with Creative Cloud products

Have a favorite plug-in from a previous version of any Creative Cloud application that you’d like to use? Check the Adobe Add-ons page (or the third-party plug-in developer’s website) to see if an updated version exists.

2. Use a different browser

Often, the easiest way to resolve failed downloads is to try the download again using a different browser. For example, if you're using Internet Explorer on Windows, try Firefox. If you're using Firefox on macOS, try Safari.