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banned5y, 10m agoPosted 5 years, 10 months ago

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No it isn't yet another VB1 thread .... Nor is it tips for losing your virginity..... its a question about Virgin Media!

I had to go and fix a friends PC a few days ago after she got struck with a virus. (Re-install needed in the end after data was saved - which was done without too much pain.) She also needed to get her sons X-Box connected for Live.

The cable modem sits behind the TV and cable runs along the wall to the PC. However, the modem has just a single RJ45 connection. Has she been short changed here and should have a multi port modem/router with WiFi?

I had suggested I just get her a small 5 port switch from ebuyer for £6 - but (a) its another box and power plug and (b) she can probably get a free one from Virgin if she asks.

Knowing how crass it used to be to speak to someone in this awful company (and probably via a support 0906 number!) I thought id ask some of you knowledgable virgin media customers what to expect if she did ring and the best number to call on.

As it goes I did! :D (After doing the backup and install - I had to go back to install Kaspersky using one of my license keys) She dropped off a card for me on Monday containing a £25 comet giftcard. i expect that wasn't the sort of extras you meant. (You dirty dirty boy!)

I literally just sent a text to thank her for that.... which jogged my memory about the Xbox live thing... hence the question!

Guv, I had great experience the other day with their on-line forum. They have virgin guys/gals on there live to answer your queries. Only takes two mins to register then you get link in your e-mail.http://community.virginmedia.com/

Guv, I had great experience the other day with their on-line forum. They have virgin guys/gals on there live to answer your queries. Only takes two mins to register then you get link in your e-mail.http://community.virginmedia.com/

As stated by a member above go straight to the forum, all uk based and you wont have to threaten to leave, speak to an off shore call centre and the forum has always been the best place for me to go!

And Guv they will sort it and order a free router for your friend. She will have to go on the forum though as she has to access the forum from her Virgin Media connection so it saves time asking for customer details etc.

As stated by a member above go straight to the forum, all uk based and you wont have to threaten to leave, speak to an off shore call centre and the forum has always been the best place for me to go!

And Guv they will sort it and order a free router for your friend. She will have to go on the forum though as she has to access the forum from her Virgin Media connection so it saves time asking for customer details etc.

Sounds like someone in my work, the whole place would go quiet as we listened to him berate someone. His call to PC World is still talked about today X)

I almost hope sometimes i get a good reason to call. Obviously one goldren rule... never swear. That said, I got pulled up once for suggesting I was being fed "BS" (and should refrain from using that type of language or the operator would terminate the call)... but the best one was from a bible basher when I asked "what the hell are you playing at". He was scary! (They had twice sent me a secondhand monitor as new)

Sounds like someone in my work, the whole place would go quiet as we listened to him berate someone. His call to PC World is still talked about today X)

I almost hope sometimes i get a good reason to call. Obviously one goldren rule... never swear. That said, I got pulled up once for suggesting I was being fed "BS" (and should refrain from using that type of language or the operator would terminate the call)... but the best one was from a bible basher when I asked "what the hell are you playing at". He was scary! (They had twice sent me a secondhand monitor as new)

I believe if you just ordered broadband with no TV you would only get a modem, you would have to request Wireless broadband for the switch as well. This is what I got only 3 yrs ago from VM. I added my owm switch later as life to too short and switched too cheap to waste time phoning them. All done for £30

Do you get a N Router? I might have to do that, I hate having to switch off the modem and then my router as well!

No idea. I originally said to her I'd sort a switch then realised she might want to use wifi on a laptop too!

mosskeeto

I believe if you just ordered broadband with no TV you would only get a modem, you would have to request Wireless broadband for the switch as well. This is what I got only 3 yrs ago from VM. I added my owm switch later as life to too short and switched too cheap to waste time phoning them. All done for £30

They have TV (full package inc movies and sport), Phone and broadband with them. if they try to charge £30, i will suggest they are told to sling their hooks!

Quite strange really!When I signed up for my 50Mb broadband I was given both a modem (only one port - quite normal)and also a router with multiple ports to connect this to!I am on the cable package - not sure if this makes much of a difference. I heard that people who upgrade to higher packages will be given the new "superhub" from now also.

No idea really. I guess it will be a replacement modem... but makes no odss I guess!

I'm on Virgin Cable 20 meg and got an all in one modem/router with 4 lan ports and wireless N....

Sounds like you have the new "superhub".

OP - Might be worth calling virgin and just advising that she never received a router when she signed up and therefore only has a one port modem, they may either give you a new router or a new superhub..

Or if it's their Indian centre they might tell you to get on your bike :p

Could be worthwhile having a quick word with UK retentions if they give you any fuss.