Virtual Assistant

The rise of artificial
intelligence

Artificial Intelligence (AI) is no longer a buzzword. It is already on the minds of the customers. In digital-centric markets, customers have already started engaging with AI based self-service channels. According to leading market analysts, by 2017, two-thirds of all customer service interactions will not require any human involvement.

AI-powered self-service agents

With the drive towards digital business and the need to stay connected with customers, enterprises have started adopting AI-based CX technologies. Servion virtual assistant solution is a humanlike voice and chat agent that can simulate a live agent, right from initiating customer conversations to delivering information and taking actions on their behalf. It can also detect a customer’s emotions, perform transactions, and augment context and personalization while elevating the overall customer experience.