Sitel Spain

Spain

For almost 20 years, Sitel Spain has been providing world-class contact centre-based business process outsourcing (BPO) solutions through a tailored client-focused approach.

From our 5 locations in major commercial hubs, we provide unprecedented partnership value in the delivery of multi-channel customer contact interactions across all stages of the customer relationship lifecycle.

Awards

Sitel Spain has been recognised with different awards thanks to its high quality standards, the commitment with our employees, and the close partnerships we foster with clients. The CRC Oro Awards serve as a benchmark for companies in the field of outsourcing services and customer management.

CRC Oro Best Outsourcer of the Year

CRC Oro for Best Help Desk Outsourcer

CRC Oro Award in a Retention and Loyalty Operation

CRC Oro Award for Best in People Management

CRC Oro for Best Help Desk Outsourcer

CRC Oro for Best Up Cross Selling Service

CRC Oro for Best Web Service Operation

Team Spain

Sitel operates from five sites across Spain serving every major vertical market, including financial services, travel, technology and media and entertainment. With over 4,000 employees in Spain, Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment.

Sitel played a key role in providing more customers with the highest service quality due to our capacity to optimize resources across a complex and customer-centric business.

Iberia

Sitel recognised as Best Outsourcer of the Year in Gold CRC Awards.

"Sitel is our representative, they work with us to walk and feel like we do in order to convey our brand."

A Major Retail Provider

Sitel expands its Call Center in Seville to accommodate about 400 new employees.

"Sitel is one of the few providers that has excellent technical experience – this really matters to us. They are the ear of our customer and a seamless extension of our brand."