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The customer has grown considerably through acquisitions. This has meant the emergence of a heterogeneous infrastructure across their own data centres and office data halls, which regularly causes serious availability challenges.

They wanted to transform their IT strategy and move to a service based model. This required the exploration of the use of external data centers with the flexibility to adapt to the business growth plans. In addition, they wanted to achieve efficiencies through the consolidation and use of virtual servers

The long term strategy was to move from an IT infrastructure outsourcing approach to a more complex application and sourcing services model with improved integration of the IT and corporate networks.