Frequently Asked Questions

Airline Tickets

Tours and Excursions

All questions

General

Change / Cancel / Refund

Restrictions

Payment

How Do I Contact You?

If you have any questions or concerns, please contact us via live chat from the website, e-mail: agent@mynewtrip.com, phone: +1-404-250-9422, or Skype: global.reservation. You may also click on the "Contacts" link at the bottom of our home page, on TravelPapa.com.

What Shall I Do If I Find a Mistake On My Airline Ticket?

You must review the details of your travel itinerary carefully to make sure there are no mistakes, (dates, names, cities, etc...). Failure to do so may result in your inability to use the airline ticket and the cancellation of the reservation, including all penalties according to airline and agency policies. Please contact us immediately, if you find any incorrect details on your ticket.

What Happens If I Have a Medical Emergency?

Some airlines may permit special medical emergency waivers for trip cancelations or changes. They require all hospitalization documentation or death certificates, including any related doctor documentation, for consideration on a per case basis. If you have a medical emergency and need to cancel or change your trip, please note that there is a service fee of $50.00 per person to initiate this refund. Please e-mail your request to agent@mynewtrip.com, including all applicable documentation attached, and one of our agents will contact you for more information. Please note that the airlines require that all medical related documents to be presented in the English language, to be accepted for considering your request.

What Happens If I Do Not Show Up For My Flight?

Please note that for all airline tickets, all flights must be flown in sequence and flown-out completely. No passenger is permitted to skip any flight coupons on their ticket. If any flights are not flown by the passenger, all of the remaining flights will be automatically cancelled by the airlines, and the remaining value of the ticket will be forfeited and may not be eligible for refund. At that time, the ticket status will be designated as a "NO-SHOW", by the airlines, and you may be charged a "NO-SHOW" fee. We are not liable for any flight cancellations or other flights that are missed, due to a passenger who "NO-SHOWs" their reservation.

May I Change The Name On My Ticket?

Tickets are non-transferable and not valid for resale. Names shown on tickets cannot be changed.

How Do I Get My Seat Assignments?

Seat assignment requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed. Seat assignments for passengers traveling together will be selected automatically and will make every attempt to place all passengers adjacent to the primary passenger, based on the seats available at the time of ticketing. Policies on advanced seat assignments may vary by airline and not all flights are eligible for advanced seat assignments. Some airlines only permit seat assignments at flight check-in. Please contact the airlines directly for more information about advanced seat assignments, including those for special needs passengers, bulkhead and exit row seating.

How Do I Get a Special Meal For My Flight?

Special meal requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed, as some meal types may not be available on certain flights. All special meal preferences must be requested to the airlines, no later than 24 hours before a flight.

What Happens If My Ticket Cannot Be Processed?

If your tickets cannot be processed for any reason, you will be notified via email and/or by telephone within 2 (two) business days and your payment will NOT be processed. We will make every effort to assure that your reservation is issued as booked, however due to the dynamic nature of the airline business; ticketing agreements, baggage policies, and airline alliances may change at a moment's notice. We may not be made aware of each and every airline policy change at the time that it occurs, nevertheless, these are rare occurrences, and in the event this does happen with your reservation, we will work with you to find alternate flights.

Do I Have To Reconfirm My Flights In Advance?

It is your responsibility to reconfirm your flights directly with the airlines at least 72 hours prior to your departure date, (outbound and inbound). Failure to reconfirm your flights prior to departure may result in the cancellation of your reservation. We are not liable for flights that are cancelled, or flights that are missed, due to the passenger not reconfirming their flights in advance.

What Happens If My Flight Has a Schedule Change?

We are not responsible for any airline schedule changes, as the airlines have the right to adjust their flight schedules up to, and including, the day of departure. Failure to reconfirm your flights prior to departure may result in the cancellation of your reservation. We are not liable for flight cancellations, flights that are missed, or flights with misconnections, due to any airline schedule changes. We are not able to make any compensation for hotel overnights or lengthy airport delays, if such occur due to airlines schedule changes. It is the passenger's responsibility to coordinate all re-accommodations with the airlines directly, for any involuntary changes that might affect your travel.

Should I Get Travel Insurance For My Trip?

Purchase of optional travel insurance is strongly recommended. Insurance products purchased on our site are 100% non-refundable once purchased.

Will I Get Frequent Flier Mileage Credit For My Trip?

Some airlines may not permit frequent flier mileage accrual for certain types of tickets. Please check with the validating carrier on your ticket for more information and details.

Do I Need a Passport or Visa For My Trip?

For international travel, all customers are advised to verify travel documents, (passports, transit visa, and entry visa, etc.), for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country the passenger is visiting or transiting through. Passports and visas must be current and up to date. Some countries will not allow entry with a one-way ticket. In addition, we recommend that your passport is valid for at least six (6) months after the return date of your trip, as without this, some airlines may deny you to board their flights.

Does My Ticket Guarantee Travel To My Destination?

Our sale of tickets to you does not imply any guarantee of the passenger's ability to enter the country of transit or destination. The passenger understands that we accept no responsibility for determining their eligibility to transit thru or enter any specific country. Any information given by our employees must be verified with the proper government authorities. Such information does not imply responsibility on our behalf. We will not be responsible if proper travel documents are not available and the passenger is denied transit or entry into a country.

What Happens If I Do Not Have My Proper Documents?

Check all rules and regulations before purchasing a ticket. Airlines do not refund or waive penalties due to improper documentation. This is the sole responsibility of each passenger traveling.

Do I Have To Check-In For My Flights in Advance?

Check-in with the airlines is required at least 3-4 hours prior to departure for International travel and at least 2 hours prior to departure for domestic USA travel. Late check-in may result in the cancellation of your reservation, rendering your ticket to have no value at that time. Some airlines require the passengers to check-in online, on the airline's web site, within 24 hours before departure. Please check with the validating carrier on your ticket for more information and details about checking in for your flights. We are not liable for any passengers who are denied boarding, and that may result in any flight cancellations, due to late check-in.

Where Do I Find Travel Advisories or Travel Warnings?

Although most travel, domestic and international, is completed without incident, travel to certain destinations, may involve a greater risk than others. Passengers are advised to review travel advisories, warnings, announcements and prohibitions that are issued by the United States Government, prior to booking travel to international destinations. Information on conditions in various countries, and the level of risk associated with travel to particular international destinations may be found at www.state.gov, www.tsa.gov, www.travel.state.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.cbp.gov, for USA passport holders. If you are traveling with a non-USA passport, we encourage you to check this information with the appropriate government agency, consulate, embassy, or other organization.

Do Airlines Spray Insecticides On Board The Aircraft?

Please be aware that certain countries require or permit the application of insecticides on board aircraft entering those countries. Those countries are listed on the US Department of Transportation website.

Pets are allowed on flights booked through our website, pursuant to the airline's individual restrictions and regulations. Please check directly with the airlines for their related policies and fees.

Will I Get a Paper Ticket or an e-Ticket?

In rare cases, a reservation that was booked and indicated that an "ELECTRONIC" ticket would be issued, may have to be issued as a "PAPER" ticket. This is beyond our control and depends on the airline's routing, agreements with other carriers, the flights in the reservation, and possibly other conditions that may be present in the reservation. In the event that this does occurs, we will contact you immediately to advise you about the paper ticket status. If you choose to accept the paper ticket, we will ship it to you using FedEx, and additional shipping costs will apply. If you do not want the paper ticket, we will work with you to find alternate flights that would result in an electronic ticket.

What Shall I Do If I Have To Ship My Paper Ticket Back To You?

In the rare event that you have a paper ticket, and it must be cancelled, refunded or changed for any reason, please allow enough time for the shipping of the paper tickets (both ways if applicable), as we must have them in our possession before the scheduled departure, in order to process any cancellations, refunds or changes. Otherwise, the reservation will be considered a \"NO-SHOW\" and the ticket will not be eligible for cancellation, refund, or change, and applicable fees may be incurred.

May I Void My Ticket After It Has Been Issued?

A reservation may be voided within 12 hours after a confirmation number has been issued.A void penalty of $100.00 per ticket will apply. Typically, credits from void transactions may take up to 30 days to post back to the credit card in use, however, debit card void/credits may take longer. Please note that this time frame may vary per financial institution, so we encourage you to check with your credit card issuing bank, regarding their specific policies on void/credit transactions.

May I Cancel My Reservation and Have My Ticket Refunded?

All cancellations/refunds, (where permitted), are subject to an airline penalty, plus a service fee of $100.00 per person. Typically, when a refund is requested, the complete process may take up to 1 to 2 billing cycles, however, debit card refunds may take longer. Please check with your credit card issuing bank, regarding their specific policies on refund/credit transactions.In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.

How Do Void and Refund Transactions Work?

All void and refund transactions are required to process credits back to the original credit card in the reservation, with no exceptions. If your financial institution uses any currency other that US Dollars (USD), they may have a different currency exchange rate applicable to void and refund credit transactions, than they do for sale transactions. Please check with your credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.

How Much Will It Cost To Change My Reservation?

All changes, (where permitted), are subject to an airline penalty, plus a service fee of $100.00 per person. If the new itinerary results in a higher fare, that difference must also be collected. In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.

May I Cancel or Change My Reservation Anytime?

All voluntary cancellations or changes must be processed at least 48 hours prior to the scheduled departure time.

What Happens If My Ticket Gets Refunded Due To an Airline Schedule Change?

If the airline is providing a full refund due to a major schedule change, you will be responsible for the purchase of a new airline ticket with another carrier. Money transfer from one airline to another is not permitted. Airline refunds may take up to 1 to 2 billing cycles for the credit to appear back to the credit card statement, however, debit card refunds may take longer.

What Happens If My Flight Gets Cancelled Due To Uncontrollable Circumstances?

We are not responsible for any airline's failure to perform its obligations, for reservations that are booked on this site, resulting from, but not limited to, any delays or cancellations of flights, schedule changes, acts of governmental authority, strikes, work stoppages or labor disputes, war or terrorism, fire, weather related issues or other acts of God, mechanical difficulties, or any other acts, matters, or things, whether or not of a similar nature, that are beyond our agency's control. If your flights get cancelled due to these or any similar relevant circumstances, you must resolve your situation with the airlines directly.

Am I Able To Upgrade My Ticket?

Some airlines may not permit upgrades on certain types of tickets. Please check with the validating carrier on your ticket for more information and details.

May I hold a Reservation Without Payment?

No, you must provide your credit card payment at the time the reservation is made; otherwise your reservation will not be confirmed. Please note that any airline reserves the right to cancel any unticketed reservation, at any time and without notice, regardless of any other previously advised ticketing deadlines.

May I Use an Airline Credit Voucher To Pay For My Reservation?

Special promotions, coupons or credit vouchers that are issued by the airlines, (including accrued frequent flier mileage credits), are to be redeemed with the airlines directly, and may not be applied to any airfares booked on this site. If you have an outstanding credit voucher from a reservation that we ticketed, and the travel has not been completely flown, please send your e-mail request to (agent@mynewtrip.com), to consult with an agent, as restrictions, conditions, and penalties may apply.

Is There a Cost For Processing an Airline Schedule Change on My Reservation?

If there is a schedule change that requires tickets to be exchanged due to the airlines actions, there will be a service fee imposed of $25.00 per reservation. Failure to reconfirm your flights prior to departure may result in the cancellation of your reservation. We are not liable for flight cancellations, flights that are missed, or flights with misconnections, due to any airline schedule changes.

Will You Explain these Multiple Charges On My Credit Card Statement?

Please note that you may see multiple charges on your credit card statement, however, the total will always equal the same low fare that you booked. These charges may include the airline's charges, our service fees, and the insurance or shipping charges (if applicable). Our service fees will be display on your credit card statement as, "Agency Service Fees, or Airline Ticketing". You may also see a charge for each airline and each passenger, depending on the number of airlines or passengers in your reservation. Regardless of the number of different charges, the total will reflect the amount of the original quote that you authorized.

What Is an International Transaction Fee?

Some banks will impose an international transaction fee, which apply to any purchase from a foreign company, (NON-USA Flagship Carrier), even if transacted in the USA. These fees are a small percentage of the total transaction, and are only charged by the banks. These fees are not charged by us. These transaction and fee structures are listed in the credit card holder's "User Agreement" and/or "Terms & Conditions", with their credit card issuing bank, for the use of the bank's credit card services. All disputes of an international transaction fee must be directed to the credit card issuing bank only. Please check with your credit card issuing bank, regarding their specific policies on international transaction fees.

Do I Have To Confirm My Credit Card Transaction?

Please be aware that your credit card bank may require you to reconfirm your transaction, using 3D Secured Verified by Visa/Master Card. If your credit card does not support 3D Secured Verified by Visa/Master Card, you may be required to enter a unique 4-digit code generated by your bank. This code is not the same as the CVV code that is usually found on the back side of your credit card. This is a unique 4-digit code that gets created during the credit card verification process, specifically for the transaction you are attempting to make. This code is associated to an approximate amount of $0.30 USD. This is not a fee and you will not be charged this amount, as it is only a temporary authorization of funds. This code may be received by SMS on your mobile phone, or by checking your online banking, or by calling your bank directly. This is a very important step to prevent fraudulent activity, and also to verify that you are an authorized user of this credit card.

Why Do I Have a Pending Hold On My Credit Card Account?

You may see a pending hold on your credit card statement, for an amount between $1.00 USD to $3.00 USD. The credit card verification process may require authorizing a small amount in order to process your order. This is not a fee and you will not be charged this amount, as it is only a temporary authorization of funds.

What Happens If I Do Not Agree With a Charge On My Credit Card Statement?

By confirming a reservation, the customer assumes the burden of proof. If the customer wishes to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, the customer agrees that the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met.

If any dispute is not handled through correct channels, we reserve the right to take legal action to recover all costs and damages.

Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Atlanta, Georgia, USA, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.

We also reserve the right to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus.

Do I Have To Pay For Shipping?

In the rare event that a paper ticket is issued, the shipping prices include delivery to any domestic address in the contiguous United States. Additional shipping fees will apply for all other shipping destinations.

What Happens If an Airline Does Not Accept My Credit Card?

Most airlines accept most major credit cards. There are, however, some airlines that do not accept some credit cards. In the event that the credit card you entered is not accepted by the validating airline on your ticket, one of our agents will contact you immediately prior to ticket processing, to discuss alternate payment options. If you do not have any other form of payment, and decide to use the originally entered credit card, certain merchant fees may apply.

Do I Have To Contact My Bank Before I Purchase a Ticket?

If you are using a debit card please contact your bank as soon as your reservation is confirmed, and make sure to raise the daily allowed spending limit to cover the purchase, (if applicable).

What Happens If I Do Not Agree With a Charge On My Credit Card Statement?

By confirming a reservation, the customer assumes the burden of proof. If the customer wishes to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, the customer agrees that the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met.

If any dispute is not handled through correct channels, we reserve the right to take legal action to recover all costs and damages.

Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Atlanta, Georgia, USA, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.

We also reserve the right to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus.

All fraudulent credit card transactions are tracked electronically through multiple channels and are reported to airline security, airport police, and all local and international government law enforcement agencies.

How Much Baggage May I Take On My Trip?

New baggage restrictions may apply for domestic and international travel. Please contact the airlines directly, or visit the airline's web site baggage pages, for specific details about their baggage policies. You may also visit TravelBaggage.info for more information.

What Are The Restrictions For Children and Infants?

Adult fares apply to passengers 12 years and older. Child fares apply to passengers between the ages of 2 and 11 years old. Children who reach their 12th birthday before the completion of their trip will be considered an adult and the adult fare will apply. Infant fares apply to passengers under the age of 2 years old. Infants who reach their 2nd birthday before the completion of their trip will be considered a child and the child fare will apply. Additionally, infants occupying a seat will be charged the child fare. Some airlines may have discounts for children and/or infants, based on the itinerary. If a child and/or infant discount exists, it will be displayed automatically on the results page. Each airline may have their own policy regarding the number of children and infants per each adult, therefore, it is the adult passenger's responsibility to check with the airlines directly, regarding their policy on the number of children and infants permitted, per each adult passenger.

What Are The Restrictions For Unaccompanied Minors?

If a minor 17 years of age or younger, travels alone or without their parent or guardian, it is the passenger's responsibility to check with the airlines directly, regarding their policies and fees for the acceptance of any unaccompanied minors.

How Far In Advance May I Book My Trip?

You may book a ticket online approximately 330 days ahead of today's date, however, this may vary per carrier.

Are There Any Restrictions On Items That I Want To Take With Me On My Trip?

If you are traveling to, from or within the USA, there are new restrictions imposed by the US Department of Transportation (DOT) and the US Federal Aviation Administration (FAA), regarding the transportation of hazardous materials. Please go to the following link for more information on what is (and is not) permitted to be taken onboard your flight, including the "Passenger Pack Safe Chart": https://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/aircarrier_info/

Click on the “Forgot Password” link on the login page. On the next page, enter your e-mail address and the system will send you a link that will allow you to set a new password for yourself.

How much does it cost to register on TravelPapa Private Tour Guides?

You don’t need to pay anything in order to register on our website. The registration is absolutely free for both travelers and guides.

How can I contact you if I have any questions?

Our world class customer service agents are available 24 hours a day / 7 days a week. So if you have any questions, please, Contact Us

Can I follow you on any other social networks for more information?

TravelPapa: Private Tour Guides group on Facebook belongs to TravelPapa Private Tour Guides project and helps us keep our guides and travelers informed about any innovations or changes on our website. Besides that, you may also find us on Instagram as @travelpapaguides and on Twitter as @TravelPapaGuide.

What currencies are available for paying for private guides’ services?

At the moment, all the payments on TravelPapa Private Tour Guides are denominated in US dollars. If the payment is made in another currency, it will get automatically converted into US dollars. In case, if you choose the “Pay On The Spot” option, you may decide with your private guide on the currency you are going to pay for your tour, but you have to do it in advance, before the day of excursion.

How can I add a profile photo?

In order to add your profile photo, you need to login to your profile account and you will automatically get into your profile dashboard. There you will see a square field on the left of your screen straight above your name and you will have to click on the “camera” button on the upper left corner of that field and upload the necessary photo from your computer.

How can I delete my profile photo?

Once uploaded, your profile photo can not be permanently deleted from your profile account. In case, if you want to remove your current profile photo, you may only change it to another one. Please, be aware that your profile photo should contain your face or the image of you in general and it is better to avoid uploading the images of nature, animals, sightseeings or any other things.

How can I add a gallery?

In order to add a new travel gallery to your tour guide’s or traveler’s profile, you need to log in to your profile account and click the “Gallery” tab, placed in the menu on the left of your screen. You need to create at least 1-2 galleries in order to fully complete your profile page information. Click the “Add album” button, write your gallery title and add all the necessary photos by dragging them to the specified field or by clicking the field and adding all the photos manually. (Please, be aware that you may add not more than 50 photos per album and their actual size should be at least 400 x 600 pixels or bigger).
In case, if you you are a tour guide and you add less than 4 photos, you will not be able to use this gallery in order to add it to your excursion (galleries that may be added to your excursion page must contain at least 4 photos).
After you click the “Save Gallery” button, your album goes under moderation in order to prevent the appearance of inappropriate content on TravelPapa Private Tour Guides website. Don’t worry, it won’t take a long time – our moderators will check and approve your gallery in few hours. After your gallery status was changed to “Approved”, it will appear on your profile page.
Please, be aware that you have to confirm that all the uploaded photos belong to you or, at least, you have the right to publish the third-party photos to TravelPapa Private Tour Guides and/or any other websites.

What is the "Pay On The Spot" option?

The “Pay On The Spot” option allows traveler to pay a small, non-refundable (in most cases) deposit online and then pay the rest of the excursion balance later, on the day of excursion and directly to his/her private guide. In this case, TravelPapa Guides is not responsible if excursion is properly completed and for its implementation in general.

What is the "Ask Guides" option?

In case, if you haven’t chosen the certain excursion yet, but already decided on your destination, you may use the “Ask Guides” option on TravelPapa Private Tour Guides homepage and ask all the necessary questions you may have about your future trip. You just need to indicate the country you are going to attend and enter the question you are interested in. In that case, your question will be sent to all the guides from that country that are available on our website and they all will have a possibility to help you with their advice.

Can I delete my profile account?

No, at the moment you can’t delete your profile account, once you have registered on TravelPapa website. But nevertheless, you can always contact TravelPapa Support Team in order to permanently deactivate your account. In case, if you are a private tour guide and you would like to make your account invisible for other users, you can also deactivate all of your tours, placed on TravelPapa platform, so your profile page won’t be displayed anywhere on the website.

How do I get paid for my services?

TravelPapa Private Tour Guides currently has three main options to pay our private guides for their services: PayPal, Bank transfer and Pay On The Spot Option.

In case, when traveler pays online for the tour, TravelPapa Private Tour Guides holds all the funds until the excursion is successfully completed, afterwards guide receives the sum to his PayPal account or via bank transfer. We strongly recommend to signup with PayPal so TravelPapa can send payouts to private guide’s PayPal account with the full coverage of all transaction fees, that means that guide will receive the exact amount that he or she intended to earn, at absolutely no fees.

If you prefer to get paid on the spot, you will get money for your services on the day of the excursions directly from your client.

Is it necessary to have a license/certificate to be a private guide on your website?

No, it’s not necessary to have a private guide license to be a guide on TravelPapa Private Tour Guides. But if you have one, you can always mention it on your profile page in your personal introduction or even upload the copy of it to one of your galleries in order to attract more travelers to your excursions and services on our website.

Can I remove bad client reviews?

No, unfortunately you can’t remove client’s reviews but you can always reply to their comments in order to state your opinion if you find some of reviews offensive or unjust. You can also press “report a review” button in order to temporarily hide the comment from your page.

Who can see my Profile page information?

Once you registered on TravelPapa Private Tour Guides, added your profile picture and filled some of your personal profile information, your page gets visible both for registered on our website users and for the people that haven’t joined our website yet. The only exception is your contact information, including your email address, Skype and phone number that are hidden from all other users.

How will my customers contact me?

There is a “Message to Guide” button, placed on your page, so whenever a customer decides to contact you, you will get an e-mail notification e-Mail, that you have got a new message in your Inbox.

Can I respond to a client review?

Yes, you can respond back to your client reviews. This feature was added in order to let you communicate with clients that have left nice reviews to your excursions or in order to state your reasonable opinion if you find some reviews inaccurate and unjustified. You can also press "report a review" button in order to temporarily hide the comment from your page. We can hide reviews that include obscene language, ethnic slurs, threats, etc.

Can I deactivate my excursion once I placed it?

Yes, you can deactivate your excursion, so it will become invisible for others. Although, you will still be able to see it on your excursions list in your profile account and make some changes, so you’ll be able to bring it back if you need it. Once created, excursions can’t be deleted forever!

Can I save an excursion I’m currently creating and complete it later if I haven’t filled in all the fields?

Yes. At any stage of creating your excursion you may always scroll down and click the “Save as Draft” button on the bottom of the page in order to save the progress. You may find it by going to the “Excursions” tab on the left of the screen, where your excursion will be saved as draft and complete it later whenever you want.

Can my company register on your website?

At the moment TravelPapa Private Tour Guides doesn’t have the option for companies’ registration and only private guides can represent their services on our website. Nevertheless, you may register the individual guides from your company or register one account for your company in general.

I have created an excursion, but I can’t find my listing on your website. Why?

After you have created an excursion it has to be checked by our moderator. After it was checked, its status will be changed from “under moderation” to “approved” and it will get visible to your clients. Otherwise, your excursion can be declined if it contains some inappropriate content - in any case you will get a notification to inbox on your profile page

How often should I update my schedule?

In order to avoid any misunderstanding with your clients, please try to update your schedule as often as possible. (We recommend you to do it at least once a week. This will ensure that there are fewer misunderstandings between traveler and guide). If you don’t have time for that, you may also select a “Flexible schedule” option, which means that you are available everyday and any time and you may discuss the excursion dates individually with each traveler.

How will I know that I have a new booking?

Every time you have a new booking, you get an email and a notification to the inbox on your profile page.

Where can I see my bookings’ details?

First of all you need to login to your profile account and click the “Guide Account” button on the top of the page and go to the “Bookings” tab on the left of your screen, where you can check the full list of your bookings, their payment status, total prices and etc.

Can I e-mail my clients directly?

No. All communication between guide and traveler on TravelPapa Private Tour Guides goes only through our website chat service.

How fast will i receive money for my services after i completed the tour?

It takes no more than one week to transfer the private guide’s payment to his/her PayPal account or to the bank account.

What details should I provide to register on TravelPapa Private Tour Guides?

In order to register on TravelPapa Private Tour Guides as a guide you need to click the “Join” button on the top of our homepage, choose the “Join as guide” option and follow few easy steps of registration. You will have to provide us with the simplest personal information, including your first and last name, date of birth, gender, city of residence and your work experience as a guide. Also you will have to indicate your mobile phone number, your Skype and the languages you are speaking, so that TravelPapa Team could always contact you in case of any questions. At last, you will have to indicate your email and password and fill in the “Personal Introduction” field, where you may shortly tell your clients about your work and yourself.

What is "Personal Introduction"?

The last step of completing your registration on TravelPapa Private Tour Guides is filling in the “Personal Introduction” field. Please, write a unique introduction of you, your guide experience, excursions that you are providing and/or any other things connected with your travel. You may tell travelers about your hometown, some of your personal qualities, indicate the places you are providing excursions to or just suggest them going on an adventure together with you!
Your introduction should contain not more than 3000 characters and it’s prohibited to mention your personal contact information, such as mobile phone number, e-mail or any additional links.
Please, do not publish any advertisement or any other content, which is not connected with your travel experience!

Can traveler leave a review on my tour after it was completed?

Yes, after the traveler had purchased and visited your tour or excursion, he gets a possibility to write a comment about his impressions, which will be displayed on your excursion’s page and your personal profile page. And vice versa, you can also leave a review on your traveler, after he had visited your tour, in order to let other users know about him? his preferences, specialties and so on.

Can i offer my other services, like transfers, accommodation etc.?

You can offer all of your guide’s services on TravelPapa platform. Our private tour guides can provide info not only about their tours and excursions, but also about any other travel services, like airport transfers, help with accommodation, translations for the foreigners and so on. You may mention your services in your personal introduction or even create the separate tours.

I have registered on TravelPapa as a private tour guide, but my name is not shown in the list of the tour guides of my country. Why?

The private tour guides that have no tours and excursions at all are not displayed in the guides’ list on the country page. You need to create at least one tour to be shown on the page of your country. In case, if you have already created a tour, but your profile is still not displayed on the country page, please, wait a little. Maybe your tour is still under moderation and it will appear as soon as our moderators will approve it.

How can my guide’s profile be displayed on the homepage of TravelPapa?

All the private tour guides are randomly shown on TravelPapa homepage, the position of your photo is changed every time when you reopen or reload the page.

How can i withdraw my money, after the tour was completed?

After your tour was completedand traveler has approved that everything was fine, you may withdraw your moeny by enetering into your private tour guide`s profile and clicking on "My Earning Tab" on the left of your screen. there you will see the amount of money you have earned and "Request Payout" button in front of it.
You may get your money via PayPal, if you have an account (this is the recommended option) or via Bank Transfer, but, please, be aware that in this case you will need to have at least $50 in your earnings account.
After you request ws made, TravelPapa will send you the money within 24 hours.

Can I become a private guide once I registered as a traveler?

Yes. After you have registered as a traveler, you can always become a private guide by clicking the “Guide” button under your profile photo in your account. You will need to fill in the empty information fields, because your guide’s page will be empty at that moment. Remember, that you can always switch between your Traveler and Guide profiles.

Can I buy tickets to the city I’m going to after my tour booking was paid?

Of course! Go to the page of excursion you’re attending and press “Check it” button in front of the Nearest Airports tab. Be sure the arrival and departure times for your flight allow ample time to arrive for your tour and complete it.

Can I contact a private guide if I have some additional questions?

Yes, you can. If you have any questions, you can go to the guide’s profile page and click the “Message to Guide” button under his/her profile photo. You can also read all of your message history by choosing a necessary discussion in your inbox on your profile page.

Can I e-mail a guide directly?

No. All communication between guide and traveler on TravelPapa Private Tour Guides goes only through our website.

Is it necessary to register in order to book excursion or message a guide?

Yes. We want all your payments to be secure, that’s why they are managed through our site, so we need your personal details to handle the transaction. Our website also offers a way to maintain communications with your guide before and after the tour.

What payment methods are available for booking an excursion?

Visa, Master Card and American Express credit cards and PayPal are accepted on our website. You may also choose the “Pay On The Spot” option, if you would like to pay directly to the guide on the day of excursion. You will only need to pay a small non-refundable deposit online and then pay the rest to your private guide. In this case, TravelPapa is not responsible if excursion is properly completed and for its implementation in general.

What if a private guide cancels my booking?

We’ll try to find you the most appropriate substitute as soon as possible, otherwise your excursion price will be refunded to you.

I don’t have a credit card, how can I book an excursion?

If you have a PayPal account that can access funds in your bank account, you can pay that way, or you may select the "Pay on Spot" feature and pay directly to a guide on the day of your excursion.

Can I cancel the excursion I have already booked and paid for?

Yes,you can cancel your excursion, but money refund will be accomplished according to the Cancellation Policy, approved by the guide for this certain excursion. Every private guide establish his own Cancellation policy on TravelPapa Guides website, while creating his or her tours and excursions and indicates himself/herself the periods of time when full refund, 50% refund and no refund period is valid. Nevertheless, these rules are not applicable when using the "Pay on the Spot" option.

Can I book an excursion and pay for it later?

In case if you started the booking process of a certain tour and haven’t paid for it in the end, your booking will be saved in your bookings’ list in your personal account for an hour only, so that you will be able to pay for it during that period of time. After that, your unpaid booking will be removed forever.

Why is it necessary to be registered on TravelPapa Private Tour Guides?

Secure payment will be managed through our site, so we need your personal details to handle the transaction. Our site also offers a way to maintain communications with your guide before and after the tour.

Can I pay for excursion in another currency?

At the moment, all the payments are denominated in US dollars. If the payment is made by PayPal or credit card in another currency, it will get automatically converted. In case, if you are using the “Pay on the Spot” option, you may discuss with your private guide in advance the currency you would like to pay with, but it should be done before the day of excursion.

Can I pay directly to a guide?

Yes. When choosing the payment method for paying for your booking, you may choose the “Pay on the Spot” option, which means that you will have to pay online only a small non-refundable deposit and then pay the rest of the sum directly to your private guide on the day of excursion.

Can I leave a review on a guide and his excursion? How?

Yes. After you have completed your tour, you can “like” the private guide’s page and leave your review on them and the services they provided. In order to do that you need to login to your personal account and go to “My bookings” tab on the left of your screen. There you will find the tour you have already attended and by clicking it you will see the buttons that will allow you to rate your guide. However, TravelPapa Private Tour Guides reserves the right to remove reviews that contain offensive or threatening language.

How can I book an excursion?

Choose the destination you’re interested in and click on excursion you’d like to attend. Then fill in all the fields in the “Book this excursion” block on the right. After you have chosen the date, preferable language and number of travelers, press “Book it” button. After you’ve checked your booking details and indicated your phone number, you can complete your booking by paying with your Credit Card, by using PayPal or by choosing the “Pay On The Spot” button. After everything is done you will get a confirmation letter to your email address.

How and where will I meet the guide on the excursion day?

The place is indicated by private guide and is shown as a “Meeting Point” field on the right corner of excursion page. You also get a payment information letter, after you have completed your booking, where meeting point is also indicated.

Can excursion be paid by person who won’t participate in excursion?

Yes. While booking the excursion you may click “Book for someone else” button and fill in the information about lead traveler. After the booking is completed, you both will get a letter with the details of your excursion.

Can I learn more details about excursion before booking it?

Yes. You can send messages to the guide with any questions you may have, but you need to register or login first. In case, if you haven’t chosen the certain tour yet, but already decided on your destination, you may use the “Ask Guides” option on TravelPapa Private Tour Guides homepage and ask all the necessary questions you may have about your future trip. In that case, your question will be sent to all the guides from that country that are available on our website.

Can I get a refund if I’m not satisfied with excursion I have visited?

Refunds are allowed in some cases. You can open a dispute and we will get input from both you and your guide to make a determination as to whether money should be refunded and how much.

Why should I send a confirmation that the tour was completed?

We need to know, that everything is working right and that you are pleased with the tour you’ve bought. In order to prevent any fraud or misunderstanding, we give you a possibility to confirm that the tour actually took place in your dashboard. Let us know immediately if your paid tour didn’t happen through any fault on the guide’s part. If, seven days after the date of the planned tour, we do not receive confirmation or dispute, the tour is automatically considered complete and any refunds will come at the expense of the guide.

What kind of information can I see in my Dashboard?

On your dashboard, you can see any tours you have booked or completed and manage all communications with your guide. You can also post your reviews of the tours you have taken.

Who can see my profile page information?

Once you have registered on TravelPapa Private Tour Guides, added your profile picture and filled some of your profile information, your page gets visible for everyone on our website.

What details should I provide to register on TravelPapa Private Tour Guides?

In order to register on TravelPapa Private Tour Guides as traveler you need to click the “Join” button on the top of our homepage, choose the “Join as traveler” option and follow few easy steps of registration. You will have to provide us with the simplest personal information, including your first and last name, date of birth, gender and your city of residence. Also you will have to indicate your mobile phone number, so that TravelPapa Team could always contact you in case of any questions. At last, you will have to indicate your email and password to complete your registration on the website.

I came to the meeting point on the right time but the guide is absent, what should I do?

Wait a little, maybe he is just being late. If your guide is absent for more than 15 minutes, try calling the guide’s phone number, which is indicated in the confirmation letter you’ve got. If there’s no answer from the guide, try to contact us directly by calling on +1-404-250-9422 and our world class customer service agents will help you.

How can I find the most suitable offer on my destination?

On the home page of TravelPapa Guides, just enter your destination country or city in the search box to find a list of guides and the tours they offer. The search results will show you what our guides have to offer. You can also add filters to the results to better target a tour that will fit your tastes.

Should I pay something additionally to the guide after excursion was held?

Total excursion price indicated on our website is final and you should never pay something additionally for the services a guide provides. The only exception is if you want to thank your guide by leaving some tips, but it’s not necessary, so here you should act according to your own discretion.

Can I buy tickets to the city I’m going to after my tour booking was paid?

Of course! Go to the page of excursion you’re attending and press “Check it” button in front of the Nearest Airports tab. Be sure the arrival and departure times for your flight allow ample time to arrive for your tour and complete it.

Who is a local?

Local represents a person, who is permanently living in one city/country and knows a lot about its culture, lifestyle, interesting places, nightlife, sightseeings and many many other things and who is always ready to meet new people from abroad, telling the foreigners all these kinds of information, while showing them the city (or even the neighboring places), walking around and having fun together. Post anything you love about your hometown: parks, restaurants, sports arenas, festivals, concerts, bakeries, nature, special skills you may have or anything you would love to share with the people from all over the world!

Who can become a local?

Any user that wants to register on TravelPapa website may become a local. The main condition of becoming a local is a big love for your own city/country and a huge desire to show foreigners as many unique places of your homeland as possible, telling them interesting things and stories that you both are interested in.

What is the difference between a local and a private tour guide?

Local is a person, who is not a certified private tour guide and who is just always ready to show foreigners his/her own city, tell them about the most unusual and unique places and show them exactly those things that they are interested in. Besides that, Local doesn’t have to pay any commissions for his/her travel services to TravelPapa and doesn’t have to provide any tour program.
Private tour guide as a rule has a large experience in guiding, has his own tour or excursion program, which he has to provide on TravelPapa website and he is usually much more qualified in showing people the local sightseeings. Besides that, a private tour guide has to pay TravelPapa a certain amount of commission, which he indicated in his excursion’s details.

Can I become a local once I have registered as a traveler?

No. At the moment traveler, registered on TravelPapa, doesn’t have a possibility to become a Local, but nevertheless, he/she may become a private tour guide. In order to become a local in your own city/country you will have to register a new profile of a Local.

Can I become a local once I have registered as a guide?

No. At the moment private tour guide, registered on Travelpapa, doesn’t have a possibility to become a Local. In order to do that, you will have to register a new profile of a Local.

What should I do in order to become a Local if I am not registered on TravelPapa yet?

If it is your very first time on TravelPapa website, please, go to the homepage and click the “JOIN” button on the top of the page and choose the “Join as a Local” tab. Then you will be redirected to the page with a simple registration from, where you will have to indicate your personal information, such as name, birthday and city of residence, your main interests and few more things. After you finish your registration, you will be able to enter your Local’s profile and start communicating with the travelers.

Why do I need to indicate my interests during my registration as a local?

When registering as a Local, please, indicate as many of your interests as possible, so that it would be much easier for foreign travelers to find the things they are most interested in visiting during their trip. Also, it is always interesting to spend time together with the people that have the same interests as you do, isn’t it?

What are the benefits of becoming a local with TravelPapa?

As a registered Local on TravelPapa you will be able to place your description and unlimited number of photo or video galleries on TravelPapa website absolutely for free! After the registration you can add the range of your interests as well as to establish duration of the tour and its price. And the cherry on the cake: you won’t have to pay us any commissions or any other fees for your travel services!