Annual European Chargeback Conference

Europe: October 17 - 18, 2013 in St. Julians, Malta

Join Us!

In Malta To: Innovate. Collaborate. Educate.

Outside of the Hotel

Conference Room

Hotel Suite

Outside of the Hotel

Join industry experts and peers in Malta for the opportunity to share knowledge and best practices on key chargeback rules, procedures, and chargeback operations, vulnerabilities and techniques. The two day European Chargeback Conference will provide information on effective decision making on even the most problematic disputes, cover chargeback reason codes and related issues and identify new or upcoming changes to the chargeback rules.

Join Us! Topic Highlights Include:

Ever changing world of Chargebacks

Major changes to the Chargeback Rules

Fraud & the Chargeback Process

Navigating Fraud related Disputes

Navigating Cardholders Disputes

Common Errors in Processing Disputes

The Chargeback Operations ‘Engine Room’ and Best Practice

Addressing Arbitration & Compliance Trends

Chargebacks in the changing regulatory world

Discussion

“Workshop on Rules” Will include the major chargeback rule changes coming into place in October 2013, with details of the specific changes and how they will effect chargeback rights. There will be information on how to address disputes that do not have a chargeback right – by means of the compliance case filing process. ATM chargeback issues will be included in the discussion and information will be shared on the introduction of changes to MasterCom Pro.

"Workshop on Chargeback Operational Best Practices” Includes discussion on the issues to be considered for chargeback operational best practice, from first customer contact and recognition of a dispute through the entire end to end chargeback life cycle operational process. Tips and guidance will be offered to understand what chargeback best practice looks like.

Who Should Attend?

The European Chargeback Conference is appropriate for financial services and fraud security professionals including:

Payment Card Operations

Payment Card Processors

Merchants & Merchant Services

Member Service Providers (MSPs), Independent Sales Organizations (ISOs), and Processors

Email Sign Up

All fields are mandatory

First Name

Last Name

Email

Title

Company

Country

Thank you for your interest in the Credit Risk Management Summit.

Detailed program information will be available shortly. Please provide your name, company name, and email address so we can send the information as soon as it is available. In the meantime, please Save-the-Date on your calendar for May 4-5.