What's wrong with customers?

We started to sell on themeforest with simplest templates like landing pages and coming soon pages, we don’t include working email forms, why all customers makes us crazy and writing all the time about email form, c’mon it’s only 5$ template what do they expect? We also in documentation and tech. data doesn’t write that we support php or ajax forms, can customers read clearly?

yep, is not mandatory but if you do not give support probably customers complain .. is easier to add more features and not have to deny at the end .. you will also have to give less support and have more sales .. you just have to do an extra work.

We need to just observe how much the stock usage trends changed in the recent few years (we are selling for age groups ~16 to 60). Even if we attach a dozen asked features, still there will be some requests here and there. We need to learn just to ignore and move forward. This doesn’t mean ignore every request but I would suggest adding most relevant features (to make sure not to miss the obvious) and then just be ready to become completely “dumb”.

If needed, add a remark on item description about why something not available and sleep with ease! Never place the price as an argument – instead of that just point the scope of item / category.

Although it’s not mandatory to provide support, but in your case, I think they do expect a working contact form in their template. It might just be better for you to include one working contact form (quite easy to find one actually) and put it as a feature, both to reduce the number of people asking for it (less unnecessary time wasted on replying) and also add another selling point of your item.

I do try to add whatever my buyers requested (and ultimately in my theme update) but sometimes if it is something too time-consuming / ‘unnecessary’, I will still reject it.

Offer extra features as paid extensions. More than half of features-obsessed customers will never reply you back, small percent will hire you for customisation work. In fact, you might end up building a long-term customer relationship. Seriously.

volumens said
Wouldn’t it be more simple to just include the PHP/AJAX forms? You have to give customers what they want and in your case they are not asking for much.

You don’t always have to give what customers want. They may demand trillion of options in WordPress theme, but you know it’s fucking stupid so you try to educate the customer. That said, a contact form sounds reasonable for a landing page and email subscription form is kinda the point of “coming soon” pages.

I’ve found that providing cheap, and sometimes even free work for clients almost always goes without thanks and comes with more complaints than the same job at a higher price. Clients value work I do for nothing at exactly that – nothing.

Put your prices up and then include the features they’re asking for. If that’s what customers are looking for then give them what they want but at a price you’re comfortable with. If your sales prove they’re wrong and the majority of customers are happy with what you’re already providing, ignore the moaners. Or create a ‘pro’ version with more features for more cash, then everyone’s happy.