PPI Complaints

Making a complaint.

The Claimspower team are dedicated to providing all its customers with a superb service. However, we appreciate that sometimes we don’t quite get things right. When this happens we see this as an opportunity to really show you how much we cherish you as a customer.

We obviously have to comply with the Claims Management Regulator in respect of regulated claims management activities guidelines around complaints handling but we see that as a minimum requirement and really look to go above and beyond what you would expect.

What to do if you are not happy with the service we have provided

Step 1

In the first instance the best way to get your PPI complaint resolved is to talk to us.

Step 2

If we are unable to resolve your complaint within 48 hours, we will write or email you within 5 working days with an acknowledgement of your complaint either with a formal response or explaining when we feel we will be able to give you a final response. We will tell you the name and job title of the person who will be handling your complaint and keep you regularly updated as things progress. Ultimately, we aim to resolve all PPI complaints within a maximum of 4 weeks.

Step 3

If we are still unable to resolve your PPI complaint after 8 weeks, or you are not satisfied with our final response, you may be entitled to refer the matter to the Legal Ombudsman. If you decide to escalate the matter to the regulator you must do so within 6 months of our final response letter. We will provide details of the regulator with our final response but their details are below too: