HP LaserJet Error Codes 60 and up

Below are error codes for the HP LaserJet series, for codes ranging from 60 and up. Please note the explanations are general descriptions for ALL LaserJets, often more detailed info will be available if you search for a specific error code on a specific model (e.g. "50.9 error LaserJet 3000") Have a question? Call us 608-831-2396 for more information.

Message on printer display

What it means

What to do

62.X PRINTER ERROR

There is a problem with the printer memory. The X value refers to the location of the problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4

1. Reseat the specified DIMM. 2. Replace the specified DIMM

64 PRINTER ERROR alternates with CYCLE POWER

A scan buffer error occurred

1. Turn the printer off, and then turn the printer on. 2. Perform a cold reset. 3. If the message persists, replace the formatter or firmware DIMM.

Press GO to clear the message. If the message will not clear: 1. Turn the printer off, and then turn the printer on. 3. Check and reseat all cables between the printer and the specified device. 4. Reseat the external paperhandling device. 5. Replace the unit. On 5si, 8000, 8100 check the C-link hook up. Also check the external paper handling PCA

68 NVRAM ERROR CHECK SETTINGS

An error occurred in the printer non-volatile memory (NVRAM) and one or more printer settings has been reset to its factory default

1. Print a configuration page and check the printer settings to determine which values have changed. 2. Hold down CANCEL JOB while turning the printer on. This will clean up the NVRAM by removing old areas that are not being used. 3. Replace the formatter.

68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGS

An error occurred in the printer’s permanent storage and one or more printer settings has been reset to its factory default.

Print a configuration page and check the printer settings to determine which values have changed.

68.X PERMANENT STORAGE FULL

The printer’s permanent storage is full. Some settings might have been reset to the factory defaults.

1. Print a configuration page and check the printer settings to determine which values have changed. 2. Hold down CANCEL JOB while turning the printer on. This will clean up the permanent storage by removing old areas that are not being used.

1. Turn the printer off, and then turn the printer on. 2. Reseat the duplexer. 3. Replace the duplexer

79 SERVICE [XXXX]

The printer detected an error.

1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. 10. Replace a DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all cables that connect the printer to the network or computer. 12. If the error persists, replace the firmware DIMM. 13. Replace the formatter.

79 & 80 errors - general info.

For trouble shooting 79 and 80 errors you want to determine if external I/O devices are the cause or if it is the formatter.

Remove all external I/O devices (JetDirect, memory, etc.) and see if problem persists. If not, replace the formatter.

1. Turn the printer off, and then turn the printer on. 2. Turn the printer off, reseat the EIO accessory in slot [z], and then turn the printer on. 3. Turn the printer off, remove the EIO accessory from slot [z], install it in a different EIO slot, and turn the printer on. 4. Replace the EIO accessory in slot [z].