Licensing FAQ

How is Acronis Monitoring Service licensed?

Acronis Monitoring Service is licensed per number of Monitors. Monitor represents a single infrastructure resource (not a device or host) that needs to be measured or checked (e.g. CPU usage, website HTTP latency, log file, MySQL database, etc.).

Do I need to pay for notifications?

Email notifications are not limited in all pricing plans. SMS and phone call notifications are purchased at additional cost (up to 10 USD per 50 notifications). If you sign up for a free trial you get 100 SMS and phone call notifications for free.

How much do SMS and phone call notifications cost? How can I purchase them?

SMS and phone call notifications are offered in bundles. Each bundle contains 50 notifications (SMS and phone call). Prices for notification bundles start from 10 USD per one bundle and get lower depending on the volume. You can see exact prices on the purchase page (requires login).

During a free trial period you can set up to 300 monitors and receive 100 SMS or phone call notifications (email notifications are not limited). If you decide to upgrade to a paid plan unused SMS and phone call notifications remain in your account.

What subscription periods are available?

There are two periods of subscriptions available when purchasing online: monthly and yearly.

Can I upgrade in the middle of the month?

Yes. To do that please choose a number of monitors to add on the purchase page, a due date price is calculated according to the number of monitors you specified and the number of days left till your subscription period ends. The next payment (for a new number of monitors) will have to be made at the end of your subscription period. If auto-renew is turned on you will be billed automatically.

Can I switch from monthly to yearly subscription and vice versa?

Changing subscription period is not supported “out-of-the-box”. However, it is possible by doing the following: to change your subscription period you need to disable automatic renewal and wait until your subscription ends. After that you can choose a new subscription type. There is a time frame (5 days) after subscription expiration when your account continues to be active, so switching to a new subscription period type within five days won’t stop monitoring and alerting.

Can I downgrade?

An immediate downgrade is not supported. However, it is possible by doing the following: disable automatic renewal and wait until your subscription ends. After that you can choose a new subscription type. There is a time frame (5 days) after the subscription expires when account continues to function, so switching to a new plan within five days won’t stop monitoring and alerting.

What happens when my free trial or paid subscription period is over?

You will receive an email notifying you that your subscription ended. Your monitoring account will continue to function within 5 days (but we recommend to upgrade your account before the free trial ends or enable auto-renewal in case of a paid subscription). After that all monitors will be stopped.

Can I get an invoice after a purchase is made?

Yes, sure. You will receive a confirmation email that contains a link to an invoice.

Do you provide volume discounts?

Absolutely, there are a few online pricing tiers with different volume discounts (from 10% to 50%).

Do you provide a discount if I choose a yearly subscription?

Yes, there is a discount in a case of a yearly subscription (20% approximately, depends on a pricing tier).