Process and Procedure

This tool is to be used by the ISSAs in the performance of their activities as required by the Medicaid Waivers for individuals with developmental disabilities. The Division will track and analyze referrals received from the ISSAs per these instructions. The Division will monitor the ISSA's activities through these reports, identify additional remediation needs, and implement systemic changes when necessary.

Effective Date

This version of the Problem and Conflict Resolution section is now in use. It was provided to the ISSAs on June 24, 2011, and discussed with them via a conference call on June 27, 2011.