I have recently ordered a new pair of sprinters (item #6123454) from your website on February 10. I received the order on February 16. Unfortunately, when I opened it I saw that the sprinters were used. They had dirt all over and there was a small tear in front of the part where the left toe would go. My order number is BY9876TH.

To resolve the problem, I would like you to credit my account for the amount charged for my sprinters. I have already went out and bought a new pair of sprinters at my local sporting goods store, so sending another would result in me having two pairs of the same sprinters.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

I have recently ordered a new pair of sprinters (item #6123454) from your website on February 10. I received the order on February 16. Unfortunately, when I opened it I saw that the sprinters were used. They had dirt all over and there was a small tear in front of the part where the left toe would go. My order number is BY9876TH.

To resolve the problem, I would like you to credit my account for the amount charged for my sprinters. I have already went out and bought a new pair of sprinters at my local sporting goods store, so sending another would result in me having two pairs of the same sprinters.

Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Hi kuldeep,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly.

Reliance

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