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You would be a fool to look else where for accommodation.We stayed in the chalet over the Christmas period for a week, the lifts in the area had only opened the day before we arrived. I cannot fault our stay at La Portette! The accommodation was homely and very warm. There was the opportunity to have baths as well as showers, with hot water available at all hours, just what you want after a day of skiing. Liza and the chalet hosts bent over backwards to ensure that our stay was the best it could be, and the price for the service we received was well worth it. The food is to die for- 3 course meals on an evening; you do eat late however there is cake and coffee when you get in after skiing. Liza and the chalet hosts (Jamie and Kirsten) will amend the menu for you if have and dietary issues or dislikes. Drink is free flowing both wine and juice. There is nothing that I can possibly think of to improve the holiday, we even got our skis delivered to the accommodation. I would recommend taking a torch if you wish to walk to the larger town on an evening if it is rather dark on the way there: ask Liza where the short cut is otherwise it is not a short walk.

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Liked best:The food

Liked least:Nothing

Travelling group:Extended Family

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Older travelers

Families with young children

Large groups

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

3 Feb 2014

What a great start to the season with our new chalet hosts Jamie and Kirsten. Thank you to our lovely guests.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

La Portette has been a farmhouse since the 17th century if I remember correctly what Lisa told us and it has been converted into a large chalet with a superb lounge dining area with great views of the Mont Blanc. Lisa sent us relevant maps of how to get there and it was easy to find, in a traditional village and not a souless ski resort. As we were a large group we had the entire villa to ourselves and had opted to do our own cooking. Lisa showed us all the maps of the area and also told us about a traditional Festival in a village on the other side of our hill and how to use the Vanoise Express to get there. Lots of books, DVDs etc as another reviewer also mentioned. However our stay was beset with problems with electricity as well as the main oven was not working ( a small compensation oven was left given as a back up) and did not work during the duration of our stay. We had asked Lisa to cook us the first evenings meal and she did not charge us for it as compensation for oven not working on the day we arrived, assuming it will work from Monday. We arrived on a Saturday and had electricity outages incl the refrigerator ( although luckily no food ws spoilt) from Wed or Thurs. Then the hotwater went in all the bathrooms and kitchen except the en suite on the ground floor. Eventually we just decided to leave a day earlier. Lisa was very apologetic and on her own offered compensation, however that has not gone beyond that as she has not been in touch even though we have emailed her. A pity, as we really liked the place and them. From reading the other reviews again, I figured that most guests have their food cooked for them and also during the peak season in winter Lisa and Andy live very close to the Chalet and so it is easier for them to handle any problems. I have put in a 3 star as that's how it worked out for us. However I would still recommend to a friend as it is a great location and the Chalet is nice for a big group and of course the price was very good.

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Liked best:The views, Lisa's inputs on a local festival, driving up to the Grand Routes des Alps

Liked least:Oven not working, frequent electricitny outages, no hot water from day 5 of holiday

Travelling group:Extended Family

Your age range35-49

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Families with young children

Large groups

People with pets

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Was it a good value for the price paid?

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

23 Sep 2013

Thank you for taking the time to review our property. We truly value the opinions of our guests and are very sorry that you had a less than satisfactory stay.

We are aware that you experienced problems with the house during your week’s self catering let. Thank you for your patience with us during your stay as we worked to sort them out! And thank you also for the many positive things you have said in your review.

The problem with the water heating was fixed on the same day it was reported: an electrician was called out who quickly identified and resolved the issue. This was the same issue that had caused the electricity to trip the preceeding day. This must have been very inconvenient and we apologise unreservedly.

The oven proved a more stubborn issue as the part required took over a week to arrive, for which again we sincerely apologise.

I am extremely sorry that these problems affected your stay; holiday time is very precious and we deeply regret that yours was in any way spoiled. I have since been in touch with you directly to agree a satisfactory outcome. (Your original email was not ignored, but was must have been lost during a short period when our host server was down at the end of August).

Personal service is our speciality and we hope that our guests, old and new, will understand that sometimes circumstances conspire. We will always do our best to resolve all problems raised quickly and effectively - and also, wherever possible, ensure no problems arise!

Liza and Andy

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Liza and Andy are the nicest people you can meet. They made us feel at home and enjoy our stay. The dinner Lisa was excellent and my wife can't stop talking about the cake she baked. The views from the dining/sitting area is breath taking.

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Liked best:Friendly welcome, food, views.

Liked least:The room we stayed, although larger didn't have the views the double bedrom had.

Travelling group:Spouse/Partner

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Was the property as advertised?

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Was it a good value for the price paid?

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Management Response

13 Jun 2013

Thank you so much for such positive feedback. Andy and I are enjoying our summer business which goes at a slower pace than winter and allows us time to have leisurely dinner conversations with such interesting guests!

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

My partner and I stayed in this chalet for a week at the end of the 2012-2013 ski season, and had a fantastic time. The chalet is located in Montorlin, a traditional farming village, which is a far cry from some of the ugly ski villages up in Les Arcs or La Plagne. We loved the comfortable style of the place, with big sofas, free wifi, a massive library of books, DVDs and music, and stunning views from the balcony down into the valley. Liza and Andy made us feel very much at home, and went out of their way to help us out - nothing was too much trouble. The food was also excellent. All in all, it was a wonderful week, and I can't wait to go back!

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Liked best:The excellent service and relaxed, homely atmosphere

Liked least:Having to leave

Travelling group:Spouse/Partner

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Older travelers

Families with young children

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC