Shipping Policy

Shipping to the USA:

You can trust that your order will be quickly processed and safely delivered. We can ship test kits anywhere in the United States except New York, New Jersey, Rhode Island, Massachusetts, and Maryland. Direct access testing is prohibited in those states. Our usual method to ship test kits is UPS ground. You may request expedited shipping, but there may be an additional fee involved.

Shipping outside the USA:

There will be additional shipping charges to locations outside of the continental US, so please submit a message to us from the Contact Us page, or call (877-894-8363), or email (clientservices@betterlabtestsnow.com), if you would like to discuss international ordering options. There may be some locations outside the USA that it will not be possible to ship a laboratory sample back to the lab in a timely manner for testing, so it is important that we make sure there is a shipping option that will work within the time constraints for each lab’s test. With most kits, the prepaid return service labels included for sending your samples back to the lab for processing are for use from within the USA. Shipping of samples from outside of the USA would require shipping arrangements to be made and paid for by the sender, please contact Better Lab Tests Now to discuss shipping options. Do not use the prepaid labels for shipping from outside the USA, as this will cause your sample to be misdirected, and possibly lost. We cannot reimburse for lost kits sent improperly.

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