Connecting PC/Laptops to the Internet

Prior to bringing your computer to campus, you are strongly encouraged to attempt to configure your computer for use on the secure campus network. There are six steps you need to perform to configure your computer for use on the campus network:

Update your computer(Windows or Mac) so that the operating system (OS) is current with all patches

Ensure your computer has auto-updating turned on for the OS

Verify that your Anti-Virus is receiving updates and that it is not a trial version.

Please note you no longer need to make an account to use Geneva′s wired or wireless networks. Your password is the same as the one for student email, web registration and Blackboard.

Tech Services Student Computer Service Procedure

See section Help Desk for a list of some of the services available to students through the technology services help desk.

August 12 through August 30
Hours of operation will be Monday - Friday 8 a.m. to 8 p.m.
If you need to have your computer serviced by Tech Services:

Take your computer to SE room 222 to sign up to have your computer serviced

You will be requested to fill out a registration form

Your computer will be taken to room 230 and examined

If your computer only needs to have the wireless certificate and WPA2 configured, Student Tech Services will try to return it to you within two business days

You will be notified by text and email when your computer is ready

If your computer requires more extensive work to prepare for operation on the Geneva network, it will be returned to you and it will be serviced at a later date. You also have the option to take it off-campus to a service provider

You will be notified by text and email if your computer cannot be fixed right away

Password Management

All applications use the same username and password. This password must be changed every 120 days.

Rules for Creating a Password

Password must contain 3 out of 4 of the following:

Upper case letters

Lower case letters

Integers (numbers)

Punctuation

Password must be 8 or more characters

Must not be the same as any of your previous 24 passwords

A password cannot be changed more than once by the user in a 24 hour period

How to change your password at an on-campus computerA lab/library computer is the only place you will receive a warning about an expiring password and a request to change your password.

How to change a forgotten password on-campus PASSWORD WILL NOT BE RESET OVER THE PHONE OR VIA EMAIL. You are required to complete the Request for Password Reset form which will be located outside of SE 121. Complete the form and deposit it in the box inside SE 121. Within three (3) working days, your requested password(s) will be reset to Studentxxxx, where the xxxx represents the last four digits of your social security number. Be sure to use an uppercase "S" in your new password. There will be no formal notification when the password has been reset.

To complete the password resetting process, you must go to a lab computer or on the internet to https://spwreset.geneva.edu to change your password. Once you have changed your password you may use it to access the intranet, email and web registration. Labs computers are located in SE 122, SE 343, NW 212, and the library.

Help Desk

Help Desk Location and Hours of Operation:The Help Desk is located in SE 116 and will be staffed from 9:30AM to 11:30AM and from 1:30PM to 4 PM, Monday through Friday during the school year. Summer hours will be posted on the door.

Contact Information:
By Phone: On campus: x6789
Off campus: 724-847-6789
By Email: helpdesk@geneva.edu

The Technology Services Help Desk provides support for the following types of issues:
Account Username/Password Resetting of Forgotten Passwords
Network Connectivity ID Card Access
Student Personal PC or Laptop Blackboard or Web Registration
Printing in the Labs Geneva College Owned Equipment
Software-Based Setup and Fixes

Problems with student computers are handled by Technology Services student workers. You do not need to stop at the Help Desk for this service. This service is FREE and includes most software-based setup and fixes (Windows OS updates and reloads, virus software installation, virus fixes, wireless setup, set up required for connection to the campus network, application software setup and troubleshooting). Most hardware issues will NOT be fixed here, because opening the PC case typically voids the PC warranty. See section Tech Services Student Computer Service Procedure for details on using this service.

To request a password change you must obtain a form in SE room 121 or at the Help Desk. Be sure to read and follow the instructions on the form.

Requests for assistance with audio-visual should be directed to the Director of Audio-Visual in SE 121.

Requests for assistance with duplicating or campus mail services should be directed to the Director of Mail and Print Services in the Mail Room.