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CUSTOMER SERVICE ADVICE & BUSINESS PROCESS OUTSOURCING

– FOR RETAILERS

Any business that's serious about surviving and sustaining its success in the longer term must look after its customers – and its costs.

Do you have a customer retention programme?

Do you know the opportunity cost of losing a customer?

How much could you improve the bottom line by keeping a customer longer improving your relationship with your customers and increasing your customer service reputation?

These questions can be critical for small and medium-sized companies, especially in the retail sector, which is our specialism. Retailers are under acute pressure:

The challenge: Squeezed by the big Competitors chains, online competition and rising costs,
what can you do?

The solution: Beat the big guys at their own game. First, match and – if you can – surpass
their customer service. And you can go further, by reducing costs while improving customer
service through outsourcing.

Shinar Outsourcing will show you how – with the help of our proven retail know-how and our exclusive links to highly competitive service providers.