-yes this receiver worked and is working other than downloading software. It never goes past 0% then will time out after 60 minutes. Then I am able to view the channels just fine till the pop up wants to load software again. If I don't say no fast enough it will try to load and just sits at 0% then fails. this will try 3 times before allowing me to view the channels again, about 60 minutes. This has been going on for about 3 weeks now.

-I do have another receiver that we watch just fine with no issues. Located in another room.

Call DirecTV to request a replacement Receiver/DVR. It's free if you have their Equipment Protection Plan, or within 90-days of installation. Otherwise ~$20 for shipping. Or ~$50 to have a tech come replace it for you.

I just was on the phone with Alice from Direct TV. I wish she would have suggested the replacement receiver. She is sending someone out to look at it on Wednesday. I would have went with the receiver rather than waste some ones time.