Ensure compliance with ground product, safety, security and work environment regulations in order to maintain the required quality and safety standards at all times.

Communicate clearly and politely with passengers in order to maintain clear communication with all parties concerned in the check-in and boarding process.

Responsible for completing all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.

Assist passengers with their ticketing issues and assure an on-time departure of outbound flights.

Deals with mishandled Customers as a result of over-sales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company

Assist in ticketing discrepancies for domestic and International flights.

Examine passenger ticket and pass to direct passenger to specified area for boarding, converse with customer to determine destination, mode of transportation, travel dates, and accommodations required.