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When it comes to liability, I'd definitely have an attorney draw up a document. Sometimes, the wording is a key feature that most of us may not know. For instance, a "Hold Harmless" clause. "Not responsible" may mean the same thing to you or I, but not legally speaking. Even if someone shows you a document, have an attorney check it over. It's your business on the line.

We_____________________ do hereby agree to indemnify, defend and hold harmless Northern Seasonal Services LLC., its owners, employees and subcontractors from and against any and all claims, damages, reasonable attorneys’ fees, costs and expenses which the contractor incurs as a result of a claim or claims brought by the owner or any third party, arising out of any wrongdoing, negligence and/or breach of contract by the owner alleged or otherwise, or any Act of God, including but not limited to extraordinary weather conditions, that is related, in any manner whatsoever, to the premises or the owner’s involvement with the premises or the services, including but not limited to personal injuries resulting from slip and fall accidents.

hope it helps... but eventually you should have a lawyer look at yo contracts.. trust me it is well worth the money

Be sure to have a separate sign off for who is responsible for the deicing for both after plowing and for less than plow-able snow or weather situations. We offer a snow template CD that has a contract with that information on it as well as many other snow & ice related templates. They are all in Microsoft word format and can be changed accordingly to fit your business.

I think you assume too much liability when offering a reactive vs. proactive service. I'd say skip the account all together and find someone who wants the level of service that you know they need. Remember when it comes to snow & ice accounts we can be more selective on the accounts we want to take on because we need hours of work not days of work!