Building a Case for AI, Chatbots in Digital Healthcare

Despite technology that’s been poured into our healthcare system, little has changed in people’s awareness of these technological advances. From digitization of medical records to remote patient monitoring and beyond, the industry has made great leaps forward in the last 10 years. Yet people remain unaware of the progress and as a result, medical office and hospital visits are fraught with scheduling disasters, long wait times and high operational costs.

While engaging patients digitally has proven to drive better healthcare outcomes, application remains marginal. As a result, there is a remaining negative perception around legacy healthcare operational systems that are slower and less convenient. Digital transformation has the potential to change this paradigm and revolutionize the healthcare sector.