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In early June, AmTrav Corporate Travel launched for select customers a revamped version of its homegrown booking system and has since rolled out the new a2b tool broadly to clients, providing a refreshed user interface and reconstructed back end.

AmTrav CEO Jeff Klee submitted the following letter in response to an article last week in which The Beat discussed recent developments and the evolution of airline distribution with Travelport CEO Gordon Wilson.

The Beat published research this week to uncover the challenges they face, their daily demands, what motivates them, which technologies they use, how their performance is assessed and how they view their position in the market.

The number of travel management companies with homegrown online booking tools in the United States is relatively small, but Australia-based Corporate Travel Management plans to join their ranks this year with the launch of its Lightning system.

Casto Travel CEO Marc Casto is over the transaction-based model that has dominated travel management company pricing for so long. Like a few other advocates for a shift, including AmTrav Corporate Travel and Executive Travel, he is attracted to a per-traveler, per-month "membership" model.

Craig Fichtelberg, co-founder and president of Chicago-area travel management company AmTrav, discusses how an over-reliance on third-party technology and tech integration is the enemy of true travel management company innovation.

AmTrav prides itself on its booking tool, which may have only "80 percent" of the "the bells and whistles" of a Concur but is "nimble" and quick to bring in nonfare airline content, said Klee, who is CEO of the travel management company and of online travel agency CheapAir.com. Klee spoke with The Beat's Jay Boehmer about bringing in new types of content, why he's not sold on the International Air Transport Association's New Distribution Capability, why AmTrav now works with Concur and how he balances supplier relationships when running an OTA alongside a TMC.

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