TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

3.05Rooms

3.05Service

4.05SleepQuality

3.05Value

3.05

“Needs improvement...”

Jul 09, 2013A Tripadvisor Member, Almo

At check in (we checked in within 10 minutes of the 3:00 check in) the young lady behind the counter was overwhelmed. the lobby filled up with people waiting. Plus the phone kept ringing and she was helping people on the phone instead of the people in front of her :( She was very curteous though.The bathroom was filthy. The sink wasnt cleaned...i.e. hairs and some yellow dried substance. Some sort of dried excrement was splattered and dripping down the walls next to the toilet. Empty toilet paper roll, etc. Both lights on each side of the bed were burned out. We called down to the desk and they were replaced.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thanks for taking time to review your stay at Travelodge Lexington. We are very sorry that the stay was anything less than you might have anticipated. We have taken steps to ensure that none of the front desk agents are overwhelmed during peak times of business. We have also worked hard with the housekeeping department to make sure that all rooms are double checked to ensure that they are spotlessly clean and no light bulbs are burned out upon guests arrival. It is our sincere hope that you will stay with us again the next time you are in the Lexington area. Give us the chance to make your stay one that will leave you saying "Wow!".
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