National Bank has online fraud prevention measures in place that meet industry standards. In addition to taking the usual precautions, we use various sophisticated systems and mechanisms to safeguard your personal information when you do your banking through Digital Banking Solutions.

In the highly unlikely event that you fall victim to fraud through Digital Banking Solutions, you will be fully reimbursed for any amounts you lose, provided you bear no responsibility. It's guaranteed and it's free!

Do your banking on your mobile device securely and with confidence thanks to our Peace of Mind Guarantee, which protects your interests.

1 The Digital Banking Solutions Peace of Mind Guarantee applies to clients who, upon checking, discover that they have been a victim of fraud and agrees to cooperate in the investigation into this fraud. This guarantee applies only to unauthorized transactions carried out through Digital Banking Solutions and covers only the amounts lost as a direct result of those transactions.

National Bank does not charge any fees for signing up for Digital Banking Solutions, regardless of the type of package or account you have. The Digital Banking Solutions apps are also free. You will not be charged a fee to download or use them.

However, the transactions you carry out when using this service may be billed individually or deducted from the maximum number of electronic transactions permitted as part of your package. You may also incur additional fees for certain types of transactions, such as Interac® e‑Transfers.

Please note that your mobile service provider may charge you for data usage or text messaging. In addition, roaming charges may apply if you are outside Canada. If you have any questions regarding these charges, please contact your service provider.

b) Rest assured, National Bank has a variety of measures in place to guarantee the security of its Digital Banking Solutions. [Find out more]

c) If you should fall victim to fraud, you will be covered by the Peace of Mind Guarantee and will be fully reimbursed for any amounts you lose, provided you bear no responsibility.

d) As an additional precautionary measure, we recommend that you contact TelNat Customer Service to check the most recent transactions carried out on your account and change your password for Digital Banking Solutions.

2.1 Which services and functions are available on the Digital Banking Solutions tablet app?

With the Digital Banking Solutions tablet app, you can manage your finances on your device. The app is:

Quick

Easy to use

Practical

Secure

You can use the app 24 hours a day wherever you are: on the train, at the park, while waiting to see the dentist or board a flight, etc. With your bank accounts at your fingertips, you save time and can always keep an eye on your finances.

Apple, App Store, iPhone, iPod touch, iPad and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Inc. is not a sponsor or participant of National Bank Mobile Banking Solutions.

Android is a trademark of Google Inc. The use of this trademark is subject to Google’s authorization policy.

Interac® e-Transfer is a registered trademark of Interac Inc. Used under licence.