A: My Allstate story started in June 2013, as an Unlicensed Customer Service Representative. Shortly after receiving my insurance licensed, I moved to Allstate Business Insurance (ABI) as a Licensed Customer Service Representative. Then in November 2014, I was promoted to a Frontline Leader for our Charlotte CCC, leading Unlicensed Service and Licensed Service Teams. In April 2018, I was promoted to Employee Engagement Leader with our Employee Value Proposition (EVP) Team.

Q: What do you do in your role?

A: As the Employee Engagement Leader, I’m responsible for managing the recognition and incentive programs for the Charlotte CCC. As part of this role, I’m a big supporter of our (EVP), making Good Work, Good Life and Good Hands live in our Customer Service team. In 2019, as part of the Good Work strategy, I’m overseeing a project across all Customer Service locations called “Development Days”, which focuses on bringing more development opportunities to our employees through dedicated workshops throughout the year.

Q: What are your favorite parts about your role?

A: My favorite part of my role is that I get to make employees feel happy about their job, ensure they’re engaged and partner with the business to help them perform to their fullest potential.

Q: What work are you most proud of?

A: In the six years I’ve been at Allstate the work I’m most proud of is having built our first Bilingual Unlicensed Service team. It was my first assignment as a leader and an opportunity for our employees to use their bilingual skills to serve our Spanish-speaking costumers.

Q: What’s different about Allstate?

A: The feeling of inclusiveness. You can be yourself no matter your background. We’re strong believers of Inclusive Diversity. It’s one of Allstate’s core values. I’m happy to be part of the Professional Latino Allstate Network (PLAN), one of Allstate’s employee resource groups that provides a platform for Latino leadership and talent development.

Q: What qualities do people need to be successful here?

A: In Customer Service, we put our employees through an extensive training program to enable them to be successful in their day-to-day work. All you need is to be willing to learn, be better and be opened to feedback.

Q: Any advice for someone who is considering working at Allstate?

A: Allstate is a place you can build a successful career, it’s not just a job. There are plenty of opportunities, and if you work hard, you will definitely grow.

Jennifer is an Unlicensed Customer Service Representative in our Customer Contact Center in Chubbuck, Idaho.

Q: When did you join Allstate?

A: I joined Allstate in 2017 as an Unlicensed Customer Service Representative. My two-year anniversary is coming up soon. Coming from a telecommunications company, the insurance industry is a very fast-paced environment. It feels like it was just a few months ago that I joined Allstate.

Q: What do you do in your current role?

A: As an Unlicensed Customer Service Representative, I’m responsible for handling customer inquiries, resolving concerns/documenting customer requests, and completing changes to policies which do not require a license. In other words, when a customer calls 1-800-ALLSTATE, the call comes to my team and I am the person who connects with customers by saying “Thank you for calling Allstate, this is Jennifer. May I ask who I have the pleasure of speaking with today?”

Q: What work are you most proud of?

A: My passion is taking care of customers and I’m proud of letting customers know they are in good hands. It’s fulfilling being able to help with customers’ concerns whether it’s why their bill is a certain amount to what happens if they don’t have their new insurance card.

Q: What values area important to you at a job? How do you experience them here?

A: A big thing is work-life balance. Allstate really tries to make sure employees are taken care of at work and outside of work through wellness programs to help them live a good life and pursue their personal purpose.

Q: What qualities make a person successful here?

A: Having a positive attitude, being motivated to go above and beyond in everything you do, and putting yourself in the customer’s shoes.

Q: Any advice for someone who is considering working at Allstate?

If you’re looking for a temporary job, this isn’t it. This is a life-long career with endless possibilities. I plan on retiring from Allstate.

Q: Outside of work you can be found?

A: In Idaho, winters can be rough, so I do a lot of cooking with friends and family. During the summer, you can find me on my boat fishing or working on my garden. Throughout the year, I enjoy volunteering at the local senior citizen center with my husband (who’s also an Allstater). Together this year, we volunteered over 16 hours and the center received a $1,000 Helping Hands grant.

Fun fact: I lived on a dairy farm until I was 18 and went off to college. Till this day, I still can’t drink grocery store milk because it doesn’t taste the same as fresh cow milk.

Victoria is a Licensed Customer Service Representative in our Customer Contact Center in Charlotte.

Q: When did you join Allstate?

A: I joined Allstate back in Nov. 2017 as an Unlicensed Customer Service Representative in our Charlotte Customer Contact Center. In this role, I was responsible for completing customer inquiries, requests and changes to policies which do not require a license. I really enjoyed this role, but I wanted to help customers with more than transactional service requests, so I applied for the Licensed Customer Service Representative role.

Q: What did that transition look like?

A: After I applied, I was accepted into the Licensing Service Program. Allstate offered me the opportunity to study for the General Lines Property and Casualty (P&C) exam through the state of North Carolina. Once I passed the exam and became licensed, I was able to do things I was not able to previously, such as add a vehicle, replace a vehicle, change a customer’s status from single to married and now I even have the opportunity to cross-sell products to help protect customers from life’s uncertainties.

Q: What work are you most proud of?

A: I’m most proud of being a Quality Review Subject Matter Expert. It gives me the opportunity to live into our Leadership Principle: We Win Together. I’m able to cascade and translate the information coming through our quality reviews to our team and determine what can we do better to improve the customer experience.

Q: What’s different about Allstate?

A: The culture of development. Ever since I joined Allstate I was told that you can move to different areas of the company if you deliver on your responsibilities, ask questions and learn. This has been my experience from the very beginning of my Allstate journey.

Q: What qualities make a person successful here?

A: I think what makes a person successful here is being open to feedback, asking questions and going the extra mile by leading a huddle or asking your leader if there’s something else you can do to advance your career.

Q: Outside of work you can be found?

A: Trying different restaurants (I love Italian food and cheese) and spending time with my family.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.