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Package the item securely ensuring it is in the original packaging and in an unused, unworn condition for resale, any items that are not fit for resale may incur a restocking fee.

Include the returns form which can be found on the back of your delivery note, simply complete it by filling in the relevant action codes

Send the parcel back to us at your cost using a method of your choice or use our pre-paid returns label and simply drop the parcel off at the post office (make sure you receive proof of postage) (Returns labels must NOT be stuck to the product packaging and should be secured to suitable outer packaging that protects the product packaging.)

Once received, we will check your item and if we are happy with the condition we will issue a refund to your original payment method. If you used our pre-paid returns label a fee of £5 will be deducted from your refund

*Returns Labels can only be used for UK Mainland orders. The label can not be used to return engines or oversized items. If you are returning an order from outside this area please send your parcel back using a service of your choice at your own cost.

Exchanges

If you wish to exchange your item for a different size or colour we offer a FREEexchange service for your firstexchange. If you need to exchange your item for the second time you will need to return the item at your own cost. Simply follow the same steps as above but ensure you mark on your returns form that you would like an exchange and detail which item you would like to exchange for. This service is available for UK Mainland orders only.

Faulty Returns

If you believe your item is faulty or damaged please see here for further details

Customers may return any item within 14 working days for a full refund or exchange providing the goods are in a re-saleable condition, in the original packaging and with original labels still attached where applicable.

All returned packages must include a completed Mailspeed Marine Returns Form.

Returns labels must NOT be stuck to the product packaging and should be secured to suitable outer packaging that protects the product packaging.

Mailspeed Marine reserve the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re-saleable condition. Please note that if items are not considered to be in a resalable condition then a re-stocking fee may be charged.

If an item arrives damaged, the customer must report the damage to Mailspeed Marine within 7 working days of receipt of the item. We regret that we may not be able to offer a full refund if the damage is not reported within this time.

If the incorrect item is received, this also must be reported within 7 working days of receipt of the item.

If an item is faulty, the customer must report the fault to Mailspeed Marine immediately. All goods are subject to the manufacturer's guarantee and in some circumstances, it may be more beneficial to deal with and send goods back direct to the manufacturer. Mailspeed Marine will advise the customer if this is the best course of action. We recommend that items are sent back using a tracked courier method especially for items with a value of £50 or more. Our returns label system provides this service for only £5. Faulty items cannot be replaced until the manufacturer has agreed to a replacement, please allow up to 30 days for this to be processed. If no fault is found with the item, a service and postage charge may be applicable.

Please allow at least 7 working days for returns to be processed from receipt at Mailspeed Marine. Please allow a further 3-5 working days for funds to arrive in your account where a refund is approved.

Here at Mailspeed Marine we aim to offer you the best possible postage and packaging prices. Getting your order to you quickly and safely is most important to us, which is why each order is packed with care and dispatched using trusted couriers.

Postage & Packaging Rates for UK Mainland only:

Package

Free Delivery Over £100

Collection

Supersaver Economy

Standard Delivery

Next Working Day

Small Items

YES

FREE

£3.95

£4.95

£8.95

Standard Items

YES

FREE

£5.95

£6.95

£8.95

Heavy Items

YES

FREE

£6.95

£7.95

£9.95

Items over 30KG

NO

FREE

£24.99

£26.99

£28.99

Electronics

NO

FREE

£5.95

£6.95

£8.95

Flares

NO

FREE

£18.99

N/A

N/A

Delivery Types:

Free Delivery - UK Mainland

If you spend £100 or more, we offer a fantastic FREE delivery service. (*Your delivery address must be based in UK mainland to qualify for free delivery, this excludes Channel Islands, Islands of Scotland and Highlands). Orders sent on a Free Delivery service will arrive within 10 working days. For more information on this service click here

Standard Delivery - UK Mainland

Using our Standard Delivery service, your order should be with you within 3-4 working days from placing your order (excludes weekends and bank holidays).

Get Standard UK Delivery from just £4.95

Next Day Delivery - UK Mainland

We will dispatch your order the same day if you place your order before 2pm (excluding Saturday and Sunday). Next day orders must be placed before 2pm to guarantee this service and the delivery address must be UK mainland*. Deliveries are made Monday-Friday only so if an order is placed after 2pm on a Thursday it will be delivered the following Monday. Items must show 'In Stock' status.

Get UK Next Working Day Delivery from just £8.95

Non-UK Mainland/Europe/Worldwide Deliveries

On the Checkout page, select your delivery country from the drop-down. The shipping methods will then adjust to show your delivery options and prices.

If you need any other information on non-UK deliveries, please contact our customer services team using the 'Contact us' button below.

Can I collect my order?

Yes, if you are local to us then you are able to collect from our warehouse in Sayers Common for free, just select ‘collection’ when selecting your delivery option at checkout. For more information on collections click here

Please note that we no longer have a shop so orders must be placed and paid for before visiting the warehouse.

Pallett Surcharge

Please note that some items are recommended to be sent on a pallet such as fridges and cookers. This is due to high rate of damages by standard delivery. Our customer care team will contact you when items exceed the weight limit or items that are considered at a high risk of damage. You have the right to refuse a pallet upgrade and continue with standard delivery, however you will be liable for any damage that may be incurred during delivery. We will always add extra packaging no matter what method of transport such items are sent. Unfortunately larger dinghy & outboard engine packages (2.7m + above boats and 8hp + above engines) also incur a pallet surcharge due to their weight and size. This cannot be added at the checkout, a member of our sales team will contact you with a pallet delivery quote.

General Postage Terms

Unfortunately, we are not able to ship to a PO Box or hotel addresses

All deliveries from our courier require a signature and parcels are unable to be left at an address without one

If you have an order where you have spent over £100 and some of the items are in stock and some are not, please select the fastest delivery option. We will then part ship any items that are in stock to you, with the rest to follow

Delivery

Next Working Day Delivery available on orders placed before 11am

Easy Returns

If you are not satisfied with your order - send it back within 14 days of receipt