Buying a home is one of the biggest and most important events in our customers' lives, and we're looking for the right people to help make a difference and support them

If you have a real customer focus, and keen ambition to grow your career, we'd like you to join our exciting contact centre in Birmingham

We're looking for people who are passionate in their support to our customers over the telephone and increasingly though our digital channels - including using our exciting video technology in the future

You’ll be CeMAP qualified, (or have an equivalent qualification) and be truly excited about making a memorable and personal impact to our customers

Benefit from the opportunity to progress up to a Senior Mortgage Adviser role, where you'll act as an SME for the area and be a mentor to trainee advisers new to the business

What you'll do

You’ll be having great conversations with our customers, to explore and understand their individual needs and circumstances - giving them expert, trusted advice and helping them to fulfil their home-buying aspirations. We'll look to you to use your fantastic interpersonal skills to build trust, and excite them about banking with us.

Taking out a mortgage can be a daunting time, and you’ll be there for our customers by:

Building strong, trusted relationships and providing a friendly, thorough and professional service

Delivering quality, fair, and accurate advice on the most suitable products to meet their needs

Being proactive in following up leads and referrals to develop new contacts to grow our customer base

In return for your dedication, we’ll help you to nurture your own talents and personal career. The Senior Mortgage Adviser position will be a natural progression for this role, where you’d act as a mentor for new trainees and act as a subject matter expert for your region.

The skills you'll need

You'll be fully CeMAP qualified or equivalent and ideally you'll have previous experience of giving mortgage advice. It's vital that you have exceptional interpersonal skills. We're looking for people who are proactive when learning how to understand customer needs, who will go out of their way to provide the very best support.

To be successful in this role, you’ll need:

A friendly, helpful and committed approach to helping our customers

A flair for identifying and developing new leads

The proven ability to fact-find, and to make recommendations which meet our customers' needs

We’re here for our customers when they need us, so working evenings and rotational Saturdays will be part of this role

How we'll reward you

???You’ll start on a competitive reward package of between £28,517 and £40,260, which includes a cash and benefit funding programme.Your package includes contributions to our retirement savings plan, and you can choose whatever protection, healthcare or lifestyle extras you want from RBSelect, our fully flexible reward programme

Visit our reward and benefits page for more information on the benefit packages we offer.

Inclusion

At RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - find out more.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.