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Reprographics Showcases Community Feedback

Reprographics Services is known not only for its high quality products and workmanship, but also the compliments it receives from its customers within the university community.

The "Ya Done Good!" board showcases the many compliments and messages received. Some are simply emails, while others are hand-written letters recognizing the Reprographics team for its outstanding work.

Some of the messages note how a product exceeded the expectations of the customer, while others mention how an unusual request was accommodated. Displaying these messages is also great for employee morale, as it reminds them of how their work directly affects their customers.

Below are just a handful of the many thank-yous and compliments received, from the "Ya Done Good!" board:

From Eryn Kirby: "I wanted to thank you and your team for all of your hard work in printing the 30+ large photos for Student Affairs! They turned out amazing, and we are all very happy! They are now framed and hanging in the office. You are welcome to stop by and check them out when you get a chance (Lassen 3008)! Thanks again!"

From Jim Kenney: "First, thanks so much for the "best" group of (Interior Architecture) portfolios I've seen in such a long, long while. All 19 portfolios were turned in on-time, that alone is cause for celebration. Everyone was happy with the help they received from Reprographics, the printing costs being so reasonable, the turn-around time, the extra services such as trimming and scoring, and the actual print quality was far superior to anything I've seen from off campus. Sadly, there was one student who did print off-campus and was noticeably not wearing a smile during our informal portfolio reviews. <> Laura - you coming to our studio to talk with the students about the process was again helpful and greatly appreciated <> Brian - the students said you were very patient and kind."

From Mike Alie: [In recognition of the Association of College and University Printers' Accelerated Service award] "Congratulations Team Repro! What an amazing recognition to a truly awesome team. You guys come through time and time again. Although we try hard not to give you gray hairs, we are so lucky to have the level of expertise and customer service we consistently get from you guys. We are also proud to be the wind beneath your wings as you soar to unprecedented heights of success (this is where we share in the glory . . . we pushed you in order to win the award, LOL). Thank you for all you do!"

From Ondria Chappell and Charles Cole: "Thank you for making Future Hornet Day a success!"

From Dr. Marcellene L. Watson-Derbigny: "Student Academic Success and Educational Equity Programs (SASEEP) cannot thank you enough for assisting us with the printing/marketing and promotions of our event. Your support, flexibility, and commitment to getting our project done on a tight timeline was remarkable. I continue to be so pleased with the collaboration among our departments and the wonderful service you provide. Thanks again."

From Scott Holliday: "I just wanted to pause and take a moment to thank you for the great level of service you have been providing us over the past several months. As always, things are busy around here. Recent CCE/CTS clients and events have included everything from Covered California and the California rollout of Obamacare – which drew national scrutiny and attention; to CalFire events – trying to keep all those fires at bay; to CalRecycle; Office of Traffic Safety; First 5; the California Departments of State Hospitals, Transportation, Public Health, Social Services, Board of Equalization, Health & Human Services – to name but a few. Everyone here – from my designer colleagues, to the planners, to the clients – has appreciated the service, with the orders often coming back ahead of schedule. So, thank you to everyone, including Amy, who does a great job of providing price quotes, not to mention catching certain Work Orders without the proper authorization signature."

From Catherine Labbe and John Forrest: "Thank you for your hard work, patience and expert advice. You have helped us achieve a strong first step in what we hope will be a long, successful journey."

From TC Clark: "Thank you so much for pushing our bookmarks through! We are so happy with them and hopefully our customers will love them, too. I want to give a special thanks to Brian for taking my many calls and helping me through this process at a very busy time of year."

Beth Strasser and Rebecca Cameron:"Thank you so much for your fabulous work for Phi Kappa Phi. The certificates looked great, the mailing went out, and the programs were wonderful. Working with us on these tight deadlines was so generous of you. Thanks."

Cheryl Boyes: "Wow , thank you so much for getting our golf flyers to us so quickly, you guys are awesome!"

Catherine Labbe: "I would like to send you my sincere appreciation for the hard work you and the Reprographics staff committed to the Festival of the Arts 2012 print job! We had such a very short turnaround time, and I was amazed to submit the proof approval in the morning, and have the finished product in my hand that afternoon! Wonderful! I also greatly appreciate your patience in translating print lingo for me. Everything was so beautiful and seamlessly easy, so thank you very much again!"

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Is your department's Delegation of Authority current?

The beginning of the semester is the perfect time to update your department's Delegation of Authority in CFS. If you are responsible for submitting Reprographics Work Orders, please take a moment to review the authorized approvers for your department. You can do this through MySacState>CFS Finance Access>CSU Delegation of Authority>Delegation Inquiry. Enter your DeptID and search, remembering to "View All" under the Department section. The category for Reprographics work order approval is OTH.

If you find that your department's list is not current, you can update it by using this link to make the necessary changes. Keeping this information current ensures that your orders will not be delayed due to lack of an authorized signature. If you have questions, please call us at x86198 or email reprographics@csus.edu.

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Price Match!

Reprographics Services is committed to providing outstanding customer service and competitive pricing. We will match any written quote for printing and copying services from either the national chains (Staples, Inc.®, Office Depot®, Office Max®, Kinko's®) or any of the independent printing and copying service providers in the Sacramento Area. We want you to know you are getting the best possible pricing while enjoying the convenience of working closely with us at our on-campus location.

And quality? Reprographics Services has received 44 prestigious awards in competition with printers from all over Northern and Central California and Northern Nevada! That makes us proud; more importantly, it makes your print job stand out from the crowd and deliver your message more effectively.