Accessibility at Capital One

Accessibility to Products and Services

Capital One is committed to ensuring equal access to our products and services for individuals with disabilities. We provide auxiliary aids and services and make reasonable modifications to policies, practices, and procedures, at no additional charge. If you have a request for auxiliary aids or services or reasonable modifications, please contact us using the Capital One Accessibility Contact Form to the right on this page. Simply click the “Get Started” button.

In order to build accessible interfaces throughout our web pages, Capital One has elected to rely on coding practices known as ARIA (Accessible Rich Internet Applications). Due to limited compatibility with older browsers such as Internet Explorer 6/7, we strongly recommend using the latest version of your web browser for the best experience. In addition to compatibility with ARIA, keeping your browser up to date is a good practice for security and overall performance.

Recommended Browser and Assistive Technology Combinations

For Windows users: JAWS and Internet Explorer or NVDA and Firefox

For Mac users: VoiceOver and Safari

For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

To zoom in or out in your browser

Windows: While holding down on the ‘CTRL’ key, press the ‘+’ key to zoom in, or while holding down on the ‘CTRL’ key, press ‘-’ to zoom outMac OS: While holding down the ‘COMMAND’ key, press the ‘+’ key to zoom in, or while holding down the ‘COMMAND’ key, press ‘-’ to zoom out

To change the color or font settings on your browser, follow these steps:

Email Accessibility

Capital One is taking steps to improve our HTML emails, in the interim we provide an accommodation offering text-only versions. Depending on your email client, here are some basic steps to accept text-only emails:

Outlook 2010

Select File, then Options

Select Trust Center

Activate Trust Center settings... button

Select Email Security

Check Read all standard mail in plain text

Gmail

While there is no explicit method to accept text only versions of our emails, there is a work around in place for individual messages:

Open the email from Capital One

Activate the More menu specific to the email

Arrow down to the "Message text garbled?" option

Hit enter key

A new window will appear with the text only version

Capital One Accessibility Contact Form

If you are a person with a disability having difficulty with our website or online services, please contact Capital One’s Web Accessibility Team via the following link.