Where is my router?

I feel like I've been continually messed about by Plusnet. They activated our phone on the 7/09 which was fine. I then got a text from them saying that my broadband would become active on the 16/09, but then 2 hours later they texted me again to tell me it would become active on the 30/09, in which case we will have gone a month without wifi. The text also told me not to set up our router until we are sure it has become activated but we have not yet received a router in the post, even though we joined you a while ago. I even spent time on the phone and on the live chat in which I was told I would receive an email and received nothing. When will my router arrive and why does my activation date keep being postponed?!

Re: Where is my router?

i am joining this thread as i have the same question. we were invoiced on 20 march 2017 for a broadband upgrade but our router has still not arrived. our order status says dispatch is pending.

each time i check the website, customer service chat is unavailable, there is no option to send a message to customer services and the phone support line is busy. today the wait is 30minutes. yes, i have waited previous times but noone ever answers.

Re: Where is my router?

Your order has been delayed due to engineer availability in your area. We'd send your router out 48 hours before your activation date but I can see you've since called us and we've manually ordered it instead.