Normally when CallBurner runs for the first time, a Skype Permissions window appears to allow you to grant CallBurner permission to connect to the Skype application.

Under some circumstances, however, the Skype Permissions window may not appear. The steps below show you what to do if this occurs.

1. Reboot your PC and start Skype then CallBurner. Soon after starting CallBurner you should see the Skype Permissions window:

2. If the above window appears, click the “Allow…” option then click OK. CallBurner should now start normally.

3. If the above window does not appear, follow these instructions to manually alter your Skype permissions.

If the above steps do not resolve the issue, please contact us at callburner@callburner.com . Depending on the time of day, you may get a response within minutes (a human response – not an auto-generated one). Otherwise we guarantee a response within 24 hours.