Quality Assurance

At the Hospital of St John & St Elizabeth we have a robust governance framework that is committed to maintaining the hospital’s high standards. In March 2019 the hospital was awarded CHKS accreditation, confirming we achieved international best practice standards.

In ‘High Quality Care for All’ Lord Darzi explained that quality exists in three domains: patient safety, effectiveness of care and patient experience. At our hospital we would like to echo this statement by aiming to reduce avoidable accidents, continuing to maintain our low infection rates (an exemplary performance), monitoring patient reported outcomes and through the continued analysis patient satisfaction surveys in terms of compassion, dignity and respect in a clean, safe and well managed environment.

Services

The Hospital has 600 of the highest qualified specialists working in our Outpatient and Inpatient departments. The minimum criteria for Consultants being granted privileges to work at the Hospital is that they must be on the GMC Specialist Register appropriate to their practice.

Consultants

We are proud that our Hospital attracts the very best specialists to work across both our outpatient and inpatient services. The minimum criteria for Consultants being granted privileges to work at the Hospital is that they must be on the GMC Specialist Register appropriate to their practice. Patients and GPs can rest assured that our Consultants provide outstanding levels of healthcare.

Quality Assurance

The Hospital is has been fully accredited by CHKS for its processes and standards

The Hospital is regulated by the Care Quality Commission in accordance with the Care Standards Act 2000.

The Care Quality Commission is responsible for monitoring the performance of all.

NHS and independent healthcare organisations across England and Wales.

The Hospital of St John & St Elizabeth is a member of the trade association for independent hospitals, AIHO (the Association of Independent Healthcare Association). AIHO represents over 200 hospitals that provide services to insured, self-paying and NHS-funded patients. AIHO works with the Care Quality Commission to influence, impact and represent the high standard of quality care members provide patients within an independent healthcare setting.

Online Patient Questionnaire

Online Patient Questionnaire

Our motto ‘Compassion and excellence in everything we do, supporting St John’s Hospice’ is integral to providing you with individual, sensitive, safe and comfortable care. We are proud of our patient care and work hard to make your time with us as pleasant as possible.

The Hospital is a registered charity and our profits help fund St John’s Hospice, which cares for over 2,000 terminally ill patients and their families every year for free. We are always looking for ways to improve our service as we are all committed to nothing less than achieving excellent standards of care.

To help us identify how we have met your expectations, we would welcome your feedback and would be grateful if you could spare the time to complete our online questionnaire, telling us what you think about how we have looked after you.

1. Your Admission

With a rating of 5 being good and 1 being poor please give your opinion of the following:

Your welcome by reception

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The way we explained your room facilities

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The way we explained the nurse call system

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Your overall opinion of the admission process

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2. Your Nursing Care

With a rating of 5 being good and 1 being poor please give your opinion of the following:

Individual attention given

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The response to nurse call

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The amount of information you were provided with

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Our awareness of your condition

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The way your questions were answered

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The way staff made you feel confident in them

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The effectiveness with which we managed your pain

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The overall standard of nursing care

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3. Professional Services

With a rating of 5 being good and 1 being poor please give your opinion of the following:

Your consultant Anaesthetist

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Your consultant Physician/Surgeon

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Your Imaging Radiographer

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Your Theatre Staff

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4. Catering

With a rating of 5 being good and 1 being poor please give your opinion of the following:

Menu content

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The correctness of your order

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The promptness of service

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The temperature of food

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Food quality (nutritious, tasty, flavoursome)

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The friendliness/helpness of catering staff

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Your overall impression of catering

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5. Your accommodation

With a rating of 5 being good and 1 being poor please give your opinion of the following:

Room number:

Room facilities (TV, radio etc)

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Room cleanliness

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Bathroom facilities

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Bathroom cleanliness

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Care of visitors

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The friendliness/helpfulness of housekeeping staff

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Your accommodation

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6. Going home

With a rating of 5 being good and 1 being poor please give your opinion of the following:

Assistance with planning your departure

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Instructions for aftercare

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Your overall opinion of the discharge process

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7. General questions

With a rating of 3 Yes Completly, 2 being Yes to some extent and 1 no please give your opinion of the following:

Were you involved as much as you wanted to be in decisions about your care?

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Were you given enough privacy when discussing your condition or treatment?

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If you had administrative queries did we deal with them efficiently?

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Did you feel you were treated with respect and dignity while you were in Hospital?

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Were you told who to contact if you were worried about your condition or treatment after you left Hospital?

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8. Overall

Please answer the questions below:

Overall rating of quality of care

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How did we compare to your expectations?

Would you recommend us?

Is there anyone who gave you special service and who you would like to mention by name?

Is there anyone who gave you special service and who you would like to mention by name?

About you

Name of your consultant Surgeon, Anaesthetist

Are you?

What is your spiritual preference?

Comments & Suggestions

If you would like to discuss any aspect of your care please contact Matron, Christine Malcolmson on 0207 806 4097

Reply Contact Details

Please add your name and address only if you want a reply to issues raised.