Teleperformance Colombia

SPG Certified Trainer

September 2012 — August 2013

Telefónica Movistar

Customer Service Specialist

August 2010 — October 2011

- Assist executive customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Prepares product or service reports by collecting and analyzing customer information.

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