Ownership Experience Advocate (German), HeadquartersTesla Motors

THIS JOB HAS EXPIRED

About Tesla

Palo Alto, California-based Tesla Motors designs and manufactures Electrical Vehicles and EV powertrain components. Tesla's goal is to produce a full range of electric cars from sports cars to mass-market vehicles and we are determined to decrease the cost of electric vehicles. We have designed, produced and delivered Tesla Roadsters to customers in North America, Europe and Asia Pacific. Model S, the world's first premium electric sedan is now being rolled out world-wide.

The Role

The primary focus of the Ownership Experience team is to ensure that all our customers have the best Customer Experience possible. We need our Ownership Experience team to collaborate with the Sales, Marketing Service and Technical Support teams to proactively improve the Ownership Experience for our customers. You will contribute to and improve upon new ideas and solutions which will enhance the Reservation, Delivery and Total Ownership Experience for a rapidly growing customer base.

Responsibilities

Respond to all reservation and ownership inquiries from multiple contact channels in a timely manner.

Ensure Tesla meets its obligations and commitments towards customers.

Develop and maintain excellent working relationships with vehicle owners and various internal departments to carefully and effectively address customer needs.

Manage CRM customer accounts and help process refunds and transfers.

Draft and initiate outbound communications to inform customers of approaching deadlines and to present new products and offers.

Utilise, update and maintain the integrity of data in Tesla's CRM system.

Assist in projects intended to improve the experience of owning a Tesla.

Support the Retail and Marketing team as and when necessary.

Provide suggestions for website improvements.

Escalate matters that require senior management concurrence in a timely manner to line management.

Work on the continuous improvement of processes and procedures related with the Customer Experience processes.

Perform ad-hoc duties as assigned by line management.

Requirements

Strong team-player.

Excellent Communication skills, both oral and written.

Relevant experience in Customer Service required.

Advanced English required. Fluency in German required.

A desire to and exceed customer expectations required.

Ability to prioritize effectively and handle shifting priorities.

Flexibility to travel internationally.

Attention to quality and detail.

Valid drivers license.

Tesla Motors is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, colour, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. A EU passport or work permit is required for this position.