Customer Support Administrator (CSA)

Job Locations
DE-Stuttgart

Clearance Requirement

Secret

Overview

Vykin Corporation is currently looking for an experienced Secret cleared Customer Support Administrator to join our team in Stuttgart, Germany. We are a small defense contracting company that is veteran owned servicing the US Department of Defense. The successful candidate will receive competitive wages, health plans and the opportunity to join a small company that still believes every employee counts.

Responsibilities

Perform administrative duties in a Microsoft and Cisco centric environment. Maintain, administer, and troubleshoot end user devices and addresses user requests. Perform troubleshooting and maintenance on network and server equipment related to user requests and incidents. Key end user interface for support organization once escalated beyond Service Desk. Troubleshoot desktop, laptop, printer, scanner, peripheral, hardware, and software issues. Administer moves, additions, changes, and removals for end user devices in the infrastructure. Manage user/group accounts, to include creation, deletion, validation, and modification (NIPR & SIPR). Satisfy approved user requests for hardware and software. Under direction of appropriate government shared folder owners, create and modify folder access permissions of shared folders. Assist documenting and/or scheduling office installation/movement of IT equipment (NIPR/SIPR/Coalition workstations, telephones, Tandbergs) as the Customer Representative. Provide assistance to the end users by documenting new hardware/software requirements. When determined to be unserviceable in place, remove inoperable equipment and re-install when fixed or replaced. Prepare IT equipment for turn-in as required. Provide support to Information Assurance, including initial response and triage to Classified Messaging Incidents, etc. Work with escalated support tiers to troubleshoot issues. Follows established processes and procedures. Documents technical fixes or process improvements as required. Create, update and close Remedy trouble tickets.

Analytical and problem-solving abilities, with keen attention to detail

Effective interpersonal skills and relationship-building skills

Experience working in a team-oriented, collaborative environment

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment

Willing to support weekend and night shift rotation and work flexible hours (Shift work may be required)

Experience with Remedy ticketing software

Able to lift heavy equipment when necessary

On Call Status may be required

May be required to sign for equipment

Minimum Educational Requirement:

High School Diploma with eleven (11) years of IT related experience OR,

Associate's degree in IT field with seven (7) plus years of IT related experience OR,

Bachelor's degree in IT with 5 (five) plus years of IT related experience

Desired qualifications:

A current, active TS/SCI clearance

Bachelor’s degree in IT field

Currently hold OR the ability to obtain a MCSA or MCSE Certification within 6 Months of Start Date

Microsoft Windows 10 certification

Working Conditions

The work is typically performed in an office environment, which requires normal safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The work location is a government facility located on a military installation in Stuttgart, Germany supporting a DoD customer. The successful applicant will be working for and reporting directly to the prime contractor or the DoD customer as appropriate.

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

Vykin Corporation is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.