What is Miklos hacking - Tags: otrs

OTRS is quite different to Bugzilla (what we use for upstream LibreOffice
development for quite some time). On the plus side, e.g. it has strong support
for multiple customers. OTOH, it deals with tickets instead of bugs, and sadly
it doesn’t have a single identifier for tickets. It has a ticket number
(which by default even includes the date), which is searchable, and it has a
ticket ID, which is used for URL’s.

In case of Bugzilla, you can easily lookup "bug#12345" in Firefox. Create a
bookmark with the following properties:

and then you can just copy&paste bug#12345 to Firefox, replace the # with a
space, and Firefox will do the right thing.

Unfortunately (due to the above detailed reasons), this is not possible with
OTRS. So I decided to write a Supybot plugin that can notice "bug#12345" on an
IRC channel, and give you the clickable URL (after finding out the ticket ID
from the ticket number).