HARTFORD — Connecticut's Department of Insurance says it is receiving calls from consumers who signed up for coverage on the state's insurance marketplace but have not yet received a bill or identification card.

Department spokeswoman Donna Tommelleo says the agency's consumer affairs unit experienced greater than average call volume on Thursday, primarily from people who signed up for health insurance that was supposed to take effect Jan. 1.

Besides not yet receiving a bill or ID card, some callers said they're having trouble paying their bill online, reaching their carrier, or reaching the Access Health CT health insurance exchange. Others said they've been approved for Medicaid through the exchange but haven't yet received an ID card.

Tommelleo says department representatives are encouraging people to be patient, given record number of new enrollees.