The Future of Consumerist

Over the last twelve years, Consumerist has been a steadfast proponent and voice on behalf of consumers, from exposing shady practices by secretive cable companies to pushing for action against dodgy payday lenders. Now, we’re joining forces with Consumer Reports, our parent organization, to cultivate the next generation of consumer advocacy.

Stay tuned as Consumerist’s current and future content finds its home as a part of the Consumer Reports brand. In the meantime, you can access existing Consumerist content below, and we encourage you to visit Consumer Reports to read the latest consumer news.

In spite of Spirit Airlines’ hilarious belief that it is the “most consumer-friendly airline,” it beat out the much-bigger Delta to make it through the first round of the Consumerist Worst Company In America tournament. But the airline says the people voting for Spirit have obviously not flown the discount carrier.

When contacted by Sun-Sentinel.com, a rep for the airline said that the thousands of Consumerist readers who are voting for Spirit, “Must not be our customers… Our customers vote with their feet and our flights are full.”

By that logic, only businesses that are doing poorly can be bad. Yet the overwhelming majority of companies in the WCIA tournament are doing pretty well financially. In fact, many of them are in the contest because they have become so successful at making money that they have made customer service and quality a secondary or tertiary concern.