Should an item be required to be returned back to us, then you should contact us as soon as possible for a RMA number (Return Merchandise Authority) and no later than seven days, should the error be from ourselves then a refund will be issued subject to reason and the final decision will be made by us. Should the error be that of the customer then we reserve the right to charge a restocking/admin fee of 25% and charge any carriage costs that were incurred in the delivery of the items. You are responsible for returning the goods to us by a trackable service, and goods must be returned un-opened in the same condition as they were sent (except where it is our error).

To check how much delivery cost is incured for a particular order before ordering please check.

Items returned after 7 days or without prior arrangement with us, will not be accepted back.

Due to health & safety reasons items such as steam showers, whirlpool baths, electric showers, gas appliances cannot be returned if they have been unpacked.

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