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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector. Click the navigation links below to access materials for using our service and supported collectors.

Issues with Associate my CCOID with a customer

Hi Team,

My customer tried to assign a CBR admin role to my CCOID like external user but it apperas an error that said the following: "the entered ID neither matches any active Cisco User ID nor matches any User outside of my Party Hierarchy or user has status revalidate" Previous I requested associate my CCOID to a Smart Net Contract that own to my partner

Re: Issues with Associate my CCOID with a customer

Thanks for private message.

I have updated via private chat that end customer DA profile needs to have related contract associated. As well, please private message me contract # between customer and partner company if you see further issue with assigning role to you as CBR.

Hi guys. Our customer is trying to access its Smart Portal for the first time (services.cisco.com) in order to register a collector, but the page "jump" to another page (attached). He tried to use another browser without success. Do you have an idea ...
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Does anyone know how long it takes to add a new administrator to the Cisco Services Access Management tool, so that this administrator can start using the SNTC portal? I am the Delegated Administrator and have added a colleague in the Cisco...
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Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the ...
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Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for ...
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If you experience the below Sign On Error when accessing CSAM, SNTC portal or other Cisco sites, please reach out to web-help@cisco.com with:
details of the error, i.e., url(s) being accessed
your name
your CCO ID