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Global Infrastructure and Uptime Guarantee

When it comes to your online presence, you rely on fast and reliable content delivery. That's why we build our global infrastructure to deliver top speeds, while providing industry-leading service-level agreements that promise:

Networks will be available 100% of the time (excluding planned or emergency maintenance).

HVAC and power will be functioning 100% of the time in a given month.

Hardware components will function correctly, or we'll replace them at no cost to you.

100% Network Uptime Guarantee

Your business depends on reliable uptime. That's why we design and build our network for solid reliability—and back it with a 100% Network Uptime Guarantee.

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.