Upgrade to a higher level of awards with Star Alliance

Upgrade to a higher level of comfort. Ever since Air Canada began participating in Star Alliance Upgrade Awards, you can use the miles you’ve earned with participating Star Alliance frequent flyer programs to upgrade to our Air Canada Signature Class or Business Class cabins on eligible Air Canada and Air Canada Express flights.

Eligible Bookings

Star Alliance Upgrade Awards can be booked for most flights marketed and operated by Air Canada or Air Canada Express (operated by Jazz only) provided you’ve purchased a Latitude (booking classes Y or B) or Premium Economy (booking class O) fare.

Exceptions:

Codeshare flights, flights operated by Air Canada Rouge, and flights departing from the following airports are not eligible for Star Alliance Upgrade Awards:

United States

Charlotte, NC (CLT)

Columbus, OH (CMH)

Detroit, MI (DTW)

Milwaukee, WI (MKE)

Pittsburgh, PA (PIT)

Portland, OR (PDX)

St-Louis, MO (STL)

Cuba

Cayo Largo del Sur (CYO)

Ciego de Avila (AVI)

Holguin (HOG)

Requesting an upgrade

To book a Star Alliance Upgrade Award, make sure you have your Air Canada booking reference handy, then contact:

Your frequent flyer program will have details regarding how many miles are required for each flight segment you wish to upgrade.

Up to four passengers on a single reservation can be upgraded with a Star Alliance Upgrade Award provided they are travelling on an eligible flight with Air Canada or Air Canada Express (operated by Jazz only). If you do not wish to upgrade all the passengers on a reservation, contact your original booking source to divide your booking.

As the member sponsoring the upgrade with your miles, you do not necessarily have to travel.

You can request an upgrade as soon as your booking is confirmed. Although it is currently not possible to waitlist for a Star Alliance Upgrade Award, you can continue to request an upgrade until 24 hours prior to flight departure by contacting your participating frequent flyer program Opens in New Window .

Mileage accumulation is based upon the originally purchased Latitude or Premium Economy fare.

Preferred Seats

If you have purchased a Preferred Seat for a flight which has a confirmed Star Alliance Upgrade Award, your Preferred Seat charges will be automatically refunded.

At the airport

When travelling with a confirmed Star Alliance Upgrade Award on Air Canada or Air Canada Express (operated by Jazz only), you don’t need any record of your upgrade, as it is identified in your reservation. Arrive at the airport relaxed, where you’ll enjoy the many privileges of travelling in our Business Class cabin: