I had someone ask for an aisle seat so that their hair wouldn't
get messed up by being near the window.

A client called in inquiring about a package to Hawaii. After
going over all the cost info, she asked, "Would it be cheaper to
fly to California and then take the train to Hawaii?"

A man called, furious about a Florida package we did. I asked
what was wrong with the vacation in Orlando. He said he was
expecting an ocean-view room. I tried to explain that is not
possible, since Orlando is in the middle of the state. He
replied, "Don't lie to me. I looked on the map and Florida is a
very thin state."

I got a call from a man who asked, "Is it possible to see England
from Canada?" I said, "No." He said "But they look so close on
the map."

A nice lady just called. She needed to know how it was possible
that her flight from Detroit left at 8:20am and got into Chicago
at 8:33am. I tried to explain that Michigan was an hour ahead of
Illinois, but she could not understand the concept of time zones.
Finally I told her the plane went very fast, and she bought that!

I just got off the phone with a man who asked, "How do I know
which plane to get on?" I asked him what exactly he meant, which
he replied, "I was told my flight number is 823, but none of
these darn planes have numbers on them."

A business man called and had a question about the documents he
needed in order to fly to China. After a lengthy discussion
about passports, I reminded him he needed a visa. "Oh no I don't,
I've been to China many times and never had to have one of
those." I double checked and sure enough, his stay required a
visa. When I told him this he said, "Look, I've been to China
four times and every time they have accepted my American
Express."