As we approach the end of 2014, it is interesting to review what has changed our view of what UC is all about. I found it most interesting to review the white paper that I wrote for Microsoft back in 2007, when they wanted me to describe my vision of …

In a recent post, I pointed out that the official definition of “communication” means interacting and exchanging information between LIVE people. However, I believe that the term “collaboration” deserves that definition instead of “communications.” Why? Because people are now interacting with online automated business processes, both from mobile devices and …