Transcript of "PowerPoint Slides"

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Why Web enable business processes? <ul><li>Economic and competitive factors </li></ul><ul><li>Increasingly, customers are moving towards a web based marketplace for information and purchases </li></ul><ul><li>Revenue growth based on eCommerce activities </li></ul><ul><li>CRM, Execution, and Supply Chain systems operating on different software and hardware </li></ul>

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Web based Business Process - PHILOSOPHY <ul><li>Companies must re-align to support e-business initiatives </li></ul><ul><li>Companies must pay attention to infrastructure </li></ul><ul><li>Integration with the back-office is the key to eBusiness success </li></ul><ul><li>Companies must focus on a customer centric approach </li></ul><ul><li>Companies must provide better support for customers and suppliers </li></ul>

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Health Check <ul><li>Do you have a clear understanding of the flow of information between your order administration, manufacturing, distribution, and delivery systems? </li></ul>

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How did we get here? <ul><li>Fundamental ways that businesses sell to consumers has evolved during the last 100 years. </li></ul><ul><ul><ul><li>Country store </li></ul></ul></ul><ul><ul><ul><li>Catalog sales </li></ul></ul></ul><ul><ul><ul><li>Internet </li></ul></ul></ul>

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Maintain a Customer Perspective <ul><li>Segment customers in terms of the lifetime value of the relationship </li></ul><ul><li>Review processes from the customer perspective </li></ul><ul><li>Redesign processes to increase value to customers </li></ul><ul><li>Remove frustration points from customer </li></ul><ul><li>Consider multiple customer contact channels </li></ul><ul><li>Support continuity of customer dialogue across channels </li></ul><ul><li>Review the end-to-end process to ensure that back-office and front-office processes are aligned to support order fulfillment </li></ul>

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Questions and Answers <ul><li>The conference line will now be opened for audience questions… </li></ul><ul><li>To discuss a specific business area or project please call or email: </li></ul><ul><ul><li>(888) MODEL-R/3 </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Thank you for joining our discussion today </li></ul>