This is my second time hiring from Upwork. For the first time, I used Mastercard debitcard. There was no problem at all. But now I can't hire the freelancer and there is notification says 'There was a problem charging your billing method. Please enter a new billing method and try again'. I've tried to remove my billing method and re-add it many times but still didn't work. I also have contacted Upwork help team and the response was:

I've checked all the information, try and try....the problem still occurs. I also replied to the Upwork team's email since 4 hours ago and there is no further response. It really makes me stressed because I need the work done by tomorrow and I've found the right candidate for this job.

This is my second time hiring from Upwork. For the first time, I used Mastercard debitcard. There was no problem at all. But now I can't hire the freelancer and there is notification says 'There was a problem charging your billing method. Please enter a new billing method and try again'. I've tried to remove my billing method and re-add it many times but still didn't work. I also have contacted Upwork help team and the response was:

I've checked all the information, try and try....the problem still occurs. I also replied to the Upwork team's email since 4 hours ago and there is no further response. It really makes me stressed because I need the work done by tomorrow and I've found the right candidate for this job.

What should I do?

I don't know why you didn't get an answer. Did you submit a support ticket?

I checked your account, and can see that the team has reached out to you through Ticket# 26457135. Kindly refer to the team's recommendation to help you resolve this issue. If the issue persists, please update the same ticket thread so that it can be investigated further.

As a gentle reminder, please refrain from lodging new tickets with our Customer Support Team so that they can assist you more efficiently.