Stop Fighting Fires

More organizations are using new enterprise-wide applications of DMAIC (Define-Measure-Analyze-Improve-Control) to identify the efforts that will make the greatest contribution to their bottom line....

About the Author(s)

Forrest W. Breyfogle III
Forrest W. Breyfogle III is the founder and CEO of Smarter Solutions, Inc. (www.smartersolutions.com), a company that helps organizations improve customer satisfaction and the bottom line through the implementation of advanced measurement and improvement systems. He is the author of The Integrated Enterprise Excellence System: An Enhanced, Unified Approach to Balanced Scorecards, Strategic Planning and Business Improvement. Contact: forrest@smartersolutions.com