Very Slow Speed .

Hi

I was hoping someone might help us . Our internet speed has gone quite slow over the last 3 weeks . We did have an engineer out a fortnight ago but unfortunately the speed did'nt pick up again . I have phoned the helpline and they have sent out a new BT home hub 4 router which we recived yesterday . Our speed though appears to have gone even slower . Any help or advice would be really appreciated . thanks .

Re: Very Slow Speed .

are you having problems maintaining connection - router resetting or manual resets trying to get speed back or both? you are currently in banded profile which should release provided you can maintain a stable connection 24/7 for 5/7 days maybe sooner

try quiet line test dial 17070 option 2 should be quiet and best with a corded phone

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Re: Very Slow Speed .

thanks for your reply

Yes I would say our main problem is the router restting and then on advice from bt help line which was to manualy reset the router .

I had'nt come across ' banded profiles ' before . I did some more reading on the forum . Am I right in thinking that due to the line being unstable - That the DLM starts and attempts to stablize the line by in effect slowing the speed . And that when the router resets or we manulaly reset the router the effect is that more DLM occurs ?.

Yes we did do a quiet line test and it was okay and we also did a test using the test socket and a filter and the results were the same .

Hopefully the connection will be start to be more stable and the speed will increase .

Re: Very Slow Speed .

the banding will continue unless you can get a stable connection 24/7 and it will start to release in 5/7 days provided no drops or resets.

maybe you should have left it connected to the test socket with a filter to see if that gives a stable connection as banded there would be no speed change when connecting to test socket but hopefuly better stable connection

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Re: Very Slow Speed .

If you try quiet line test and you can hear line noise then that will certainly affect your connection speed

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