Admin Up In Arms

Submitted by Tubeworker
on Tue, 28/03/2017 - 12:51

Stations, revenue, and SRT administrators have been presented with an "operational administration customer service charter", setting out what our "customers" - that is, station staff and managers - can expect from their admin teams.

Many admin feel this is deeply insulting and seems like telling us we aren't doing our jobs properly. To add insult to injury, this charter was sent to administrators only the day before the admin forum where it was presented as a done deal, with no opportunity for admin staff to have any say in the process.

Stations administrators, like station staff, have taken a battering in the "Fit for the Future" process, with huge amounts of additional work. This charter feels like a slap in the face for all that hard work.

Admin and station staff need to remember that we're all in the same side and not allow a "them and us" mentality to prevail.