A Tale of Two Pizzas

Last Friday night, my wife told me to order a couple of pizza’s for dinner. Earlier in the day, I had received an email from Pizza Hut offering me two medium pizzas with up to three toppings for $6 each. That seemed like a good deal.

I clicked on the link in the email to take me to the Pizza Hut website. Once there, it didn’t automatically apply the deal coupon, so I wasn’t sure I was going to get that price. I called my local Pizza Hut instead and asked if they had that deal. They said “No”. They had a price of $8 each for the same pizzas.

Since it was only $4 more, I begrudgingly went through and place my order, only to be told that it would be a hour and forty-five minutes before the pizza was delivered. Nevermind!

I went on-line and ordered two medium pizzas with two toppings from Domino’s for $5.99 each. The Domino’s website showed my order’s progress as the pizza was made and sent out for delivery. It arrived in less than 30 minutes.

Who do you think I’m going to order my next pizza from? Are you delivering on the promise of your advertising, or are you disappointing potential customers and driving them away. Have you made it easy to do business with your company? Is your service transparent and dependable? Tell me in the comments.

4 Responses

I must be unusual, but I don’t pay attention to the newest advertising of these companies (or many others). Villa Pizza in Clifton Park serves (old time) large (round) pizzas…absolutely delicious. They’re in the Clifton Country Mall…I’d drive out of my way, if I had to.

Two issues, #1, I’m a lot like LM, I usually ignore the sales and go for what I like…#2, part of what I call “what I like”, includes the service…I’ve never wanted a company to be sub servant, but a little eye contact and a thank you goes a long way.