TripAdvisor Traveler Rating:

1.05Cleanliness

1.05Location

1.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“My stay At Howard Johnson”

Jan 03, 2014Jessica B, Fort Lauderdale

I reserved 2-rooms with double bed, check in staff laughed in my face when i asked what i needed to check in and said "A BED" and continued to laugh. I had already paid for my rooms ahead of time and was not given what i had paid for. She then reffred me to the nearest walmart so i could purchase a inflatable bed and said all she could do was give me two extra pillows.
i paid almost $500 and i still had to go out of my way a find an extra bed for my kids to sleep in this was unacptable and i will make sure to never stay at a howard johnson again and i will discurage my family members as well not to stay here, super horrible customer service. so very disappointed way to spend the new years.

Read management response to this review.

Management response from HospitalityMgr, Manager

Sorry for the inconvenience you experienced during your recent visit to our Howard Johnson. We measure our success on guest enjoying their visit while being away from home. We will not except or employees lack of hospitality to any guest and this issue has already been addressed. I am sorry this put a black eye on our property with you. I would like to hope you will give us another try and I can personally assure you that your stay will more than enjoyable. Please call or email the hotel and we would like to speak with you.
Thank you
Leslie Valentine
Office Manager
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