A "trust meltdown" in financial services is occurring because the industry,

"too often characterized by arrogance and greed,"

has demonstrated flagrantly anti-customer behaviors for way too long.

I agree with Carol's simple notion that,

"the new focus must be on the customer,"

and bit by bit, the industry needs to regain the trust of everyday Americans.

What I took away from her book was that we need a new approach to financial services, which combines the old and the new -- the old-school ethos and new technology.

As a person who is building a new kind of financial advisory company to democratize quality financial advice for the 99%, Bankrupt proved to be an inspiration and validation for our business direction.