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Frequently asked questions

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What is a personalized email address?

A personalized email address lets you choose what comes after the @ sign in your email address, so you can get an address
for example jack@seattlebrowns.com or mike@wallfamily.com. The part after the @ sign is called a domain name.
You can use this personalized email address with your existing Outlook.com mailbox, or create a new mailbox.

How do I activate my personalized email address after signing up for an Office 365 subscription?

You will receive an email about 5 days after signing up for your Office 365 subscription. Please follow the instructions
in the email to choose your unique email address.

If I already own a domain name, can I use it to create a custom Outlook.com email address?

No. You may not associate an existing domain with your Office 365 subscription through this offer. This offer includes a
personalized email address associated with a new domain only. About 5 days after signing up for Office 365
via this offer, you will receive an email with instructions to set-up your personalized email address.

Personalized email addresses are offered for 12 months only with your Office 365 subscription, they do not renew with your
Office 365 annual subscription. You can keep the email address active by renewing the domain on an annual
basis directly with GoDaddy after the first year; additional charges may apply.

Do I lose access to my personalized email address if I cancel my Office 365 subscription?

The personalized email address included with your Office 365 subscription lasts for 12 months only. If you cancel your Office
365 subscription, your personalized email address will not continue after the first 12 months unless you
renew the domain on an annual basis directly with GoDaddy or a domain registrar of your choice after the
first year.