Help & Customer Support

FAQs, Tutorials and Documentation, etc.

General FAQs

Click on question titles to see the answers.

Q: How does GoalsOnTrack work and how can it help me?

GoalsOnTrack is a web-based personal goal management and achievement software program that can help you set, track, and ultimately reach your goals. Unlike traditional goal setting software, GoalsOnTrack not only allows you to set and manage goals, but more importantly, it provides many features that motivate and keep you on track so that you will take consistent actions toward achieving your goals. For example, with instant progress tracking feature, whenever you complete a task, you will see instant progress on your goals. With habits builder, you will easily start and form good habits that support your goal. With vision board tool, you can upload inspirational pictures to create an online vision board. There are many more other features, such as goal sharing, action planning, calendar, time tracking, etc. For more details, please refer to the full feature list.

Q: Is my information secure and confidential?

We take security and user privacy seriously. All the data you enter into the program is completely secure and confidential. We'll never access, disclose or share your personal information with anyone without your permission. In addition, all your journal entries are encrypted and only decrypted when displayed back to you when you login and view the page.

In addition, we also provide secure HTTPS access (https://app.goalsontrack.com/login), so that the data you enter into your account is completely safe and secure.

Q: Can I try your software for free?

Absolutely! We have great confidence that our software can really help people reach goals. Feel free to sign up for yourself to give it a try. We offer a 30-day money back guarantee. The reason we require payment upon signing up is to make sure all registered users are serious and fully committed to testing out the software. After trying it out within 30 days, if you're not completely satisfied or for whatever reason want to cancel, just send us your cancellation request. It will be processed and you will receive a confirmation email with 48 hours.

We are a proud member of Better Business Bureau (BBB). We stand behind our products and services, and guarantee customer satisfaction or we will refund your money. We are in business for doing good and we have never refused a single valid refund request, and will never do so in the future.

Q: How does the goal progress tracking work?

Every goal has a number of supporting tasks. If you don't specify the "Progress Target" field when setting your goal, the progress will be calculated as the percentage of completed tasks over total tasks. If it does get set, for example, if you set "Progress Target" to be "100 sales calls", then whenever a task is completed, the system will ask you how many "sales calls" you have completed with this task. That number will be recorded and added up to calculate the accumulative progress percentage over the goal's target metric value.

Please also check the User Manual where goal tracking is explained in more details.

Q: Where to find the built-in goal templates?

After you are logged in, click on "Goals" tab on the main navigation bar at the top of the page. Then click "Templates" button on the top of the tab content. The sample goal templates are grouped into categories and listed under the "Sample Templates" heading on the right hand side of the Templates page. Click on a category link to view the templates of that category.

Q: Where to find the time trackers?

On the "Dashboard" page under the "Due" section, you can use timers to track your time spent on tasks. Each task due today has a timer, and a time progress indictor(a sequence of dots). Once a timer is started, those indictor dots start to fill up. Each dot represents 15 minutes. For every hour, four dots will be filled up. You can start, stop and resume the timer anytime you want. When you check off a task, if its timer is still running, it will be automatically stopped.

For time spent on goals, it will be calculated as the total amount of time spent on all completed tasks that belong to the goal. This is automatically calculated, and you can see the total time spent on goals on the Report page.

Q: How do I sync with my calendar tools such as Google Calendar, Outlook etc.?

GoalsOnTrack supports syncing your tasks and goals with external calendar tools via iCalendar feeds. To sync your goals and tasks with Google Calendar or Microsoft Outlook, simply go to the "Goals" page, and copy the "iCalendar" link next to each goal, and then import that link as an iCal link in external calendar tools. If your prefer to sync all your active goals and tasks, you can use the iCalendar link on the Calendar page, right next to the goal dropdown list at the top.

Q: Do I have to keep my browser open all the time to use time trackers?

No. You don't have to be logged in all the time when the timer is running. As long as a timer is started, a time log entry is saved in the software. You can then close the browser and do whatever you need to do to complete the task. Once it's done, you can go back to the site, and you will see the timer is shown as still running. Now you can stop the timer or check off the task as done. However, there is an upper limit on how long a timer can run, which is currently set at 4 hours. If a task will take more than 4 hours, it is suggested you further break down the task into several smaller tasks.

Q: Where do I download the eBooks included in my purchase?

The bonus ebooks for registered users are available for download from the member area. Simply login to your account and click on "Settings" link at the top right of the page. Then click "Member Bonuses" link on the navigation menu to the left.

Q: Why can't I open the bonus ebook files?

The bonus ebooks are currently only available in EXE formats which can be opened on a PC. No PDF versions are available now. However, there are several ways to open exe files on a Mac, you may check out here at http://echoone.com/filejuicer/formats/exe.

Q: Why is saving or reordering function not working sometimes?

This could happen if you are using a version of Internet Explorer, such as IE9, which has compatibility issues with certain Javascript standards used in the software. The quickest solution is simply turning on the Compatibility Mode on in your browser. For detailed explanations on how to do that, please check out this blog post.

Login, password, cancellation, etc.

Q: I tried to sign up, but my credit card kept getting rejected, why?

Make sure your credit card is still valid. Also check if your billing address is entered correctly. Sometimes with certain cards, the issuing bank may block transactions from outside the U.S. (We are in Canada). If that is the case, you can sign up via PayPal. Just click on “Activate via Paypal” button at the bottom of the order page. It'd be the same as ordering directly from us. You will receive your login information immediately after your order is processed.

Q: I haven't received my login and password, where can I get it?

After you sign up, you will receive a welcome email with your login user name and password. It will be sent to the email address you sign up with. (If you sign up using PayPal or ClickBank, it will be your PayPal or ClickBank account email.)

Please allow a few minutes before checking your email. Be sure to also check junk/spam folders if you're using a public email provider, such as AOL, yahoo, hotmail, etc. If you still don't receive your welcome email after 30 minutes, please contact us via the Send Us a Message form on the bottom of the home page.

Q: How do I retrieve my forgotten password?

Your login user name is the email address you used when signing up. To retrieve your forgotten password, please go to the login page, and click the Forgot your password link.

Q: How do I change my password?

Once you are logged in, please click "My Account" link on top-right corner of the page. From the navigation menu to the right, select "Login Password". Then you should be able to change your password. Your new password will be effective the next time you login.

Q: How to change my account email address?

Currently your account email address is linked to your account login username, which cannot be changed directly in the software. But we can change it for you from the back end. Let us know which new email address you wish to use, and we'll update it for you.

Q: How do I cancel my account?

To cancel your account or request refund, please log in to your current account and click "My Account" on the top right corner of the page. Then click "Cancel Subscription" link to the right. If you request a refund, please make sure you check the "Close My Account" checkbox on the form to ensure a refund is issued. Please note that your refund may show on your credit card statement in around 7 - 10 days.