tag:status.shopkeep.com,2005:/historyShopKeep Status - Incident History2019-01-17T03:13:11-05:00ShopKeeptag:status.shopkeep.com,2005:Incident/21340542019-01-10T05:30:30-05:002019-01-10T08:38:23-05:00Scheduled BackOffice Maintenance<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>05:31</var> EST</small><br><strong>Update</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>05:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>04:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>14:08</var> EST</small><br><strong>Scheduled</strong> - Notice: BackOffice will be undergoing scheduled maintenance between 4:00 am and 5:30 am ET on Thursday, January 10th. During this time, all BackOffice functions and chat-based support will be unavailable. Additionally, you will be unable to process returns on the Register or use the Pocket app. We apologize for any inconvenience.</p>tag:status.shopkeep.com,2005:Incident/21294062019-01-04T17:08:25-05:002019-01-04T17:08:25-05:00Credit Card Processing<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>17:08</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:53</var> EST</small><br><strong>Update</strong> - Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:49</var> EST</small><br><strong>Monitoring</strong> - Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:11</var> EST</small><br><strong>Identified</strong> - Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>16:10</var> EST</small><br><strong>Investigating</strong> - Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/20913062018-12-11T07:01:04-05:002018-12-11T07:01:04-05:00ShopKeep.com Scheduled Maintenance<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>07:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>06:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>16:56</var> EST</small><br><strong>Scheduled</strong> - We will be performing maintenance on shopkeep.com between 6:00 and 7:00 am ET on December 11, 2018. During that time, the main site and the support site (shopkeep.com/support) may experience some downtime. If that happens, please make sure to go directly to shopkeepapp.com to log into your BackOffice and request any assistance as needed.</p>tag:status.shopkeep.com,2005:Incident/20828722018-12-05T15:44:32-05:002018-12-05T15:44:32-05:00BackOffice - ShopKeep<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:44</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:40</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:45</var> EST</small><br><strong>Identified</strong> - The BackOffice is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.</p>tag:status.shopkeep.com,2005:Incident/20720282018-11-29T17:10:16-05:002018-11-29T17:10:16-05:00BigCommerce Integration<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:10</var> EST</small><br><strong>Resolved</strong> - The resolution has been fully confirmed and the ShopKeep to BigCommerce integration is back to normal.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Monitoring</strong> - The issue with syncing items to BigCommerce has been resolved and all users of the ShopKeep integration should now be able to sync items as normal. We will continue monitoring performance until the full resolution has been confirmed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:40</var> EST</small><br><strong>Investigating</strong> - Some ShopKeep users are reporting an inability to sync items from ShopKeep to BigCommerce or place orders on shop.shopkeep.com. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/20233842018-11-08T00:14:04-05:002018-11-08T00:14:04-05:00Credit Card Processing<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:14</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:05</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:53</var> EST</small><br><strong>Identified</strong> - Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:40</var> EST</small><br><strong>Investigating</strong> - Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/19150492018-11-05T18:18:30-05:002018-11-05T18:18:30-05:00iOS 11.4.1 and iOS 12 Connectivity Issues<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>18:18</var> EST</small><br><strong>Resolved</strong> - After additional monitoring, we now officially recommend that customers use iOS 12.1 for the most reliable performance of their ShopKeep register app.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Monitoring</strong> - With the recent release of version 2.40.0 of the ShopKeep iOS app, we now recommend that all customers not using Serverless Sync update their iPads to iOS 12 for the most reliable performance.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>12:11</var> EDT</small><br><strong>Update</strong> - With the recent release of version 2.40.0 of the ShopKeep iOS app, we now recommend that all customers not using Serverless Sync update their iPads to iOS 12 for the most reliable performance.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Investigating</strong> - With the release of iOS 12, some customers have continued to experience connectivity issues with their Bluetooth and ethernet devices, so you may experience these as well if you update. In most cases, however, the issue can still be resolved with an update to network settings.</p>tag:status.shopkeep.com,2005:Incident/19757232018-10-23T05:00:16-04:002018-10-23T05:00:16-04:00Scheduled Backoffice Maintenance<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>09:15</var> EDT</small><br><strong>Scheduled</strong> - Notice: Backoffice will be undergoing scheduled maintenance between 4:00 am and 5:00 am ET on Tuesday, October 23rd and be unavailable during that time. Additionally, you will be unable to process returns on the Register or use the Pocket app. We apologize for any inconvenience.</p>tag:status.shopkeep.com,2005:Incident/18743172018-08-23T01:54:49-04:002018-08-23T01:54:49-04:00Customer Care Support Line<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>01:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>01:47</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>00:22</var> EDT</small><br><strong>Update</strong> - We have identified an outage with our phone support line. We are working with our provider to get the phone line back up and running. We apologize for the inconvenience. Please reach out to us via chat, sms 877-759-9919 or email support@shopkeep.com for support during this time.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>00:10</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>23:55</var> EDT</small><br><strong>Identified</strong> - We are currently investigating a potential outage to our Customer Care phone support line. We apologize for the inconvenience. Please reach out to us via chat, sms 877-759-9919 or email support@shopkeep.com for support during this time.</p>tag:status.shopkeep.com,2005:Incident/18618382018-08-15T07:35:29-04:002018-08-15T07:35:29-04:00BackOffice - ShopKeep<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>07:35</var> EDT</small><br><strong>Resolved</strong> - The resolution has been fully confirmed and BackOffice performance is back to normal.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>07:02</var> EDT</small><br><strong>Monitoring</strong> - The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>06:53</var> EDT</small><br><strong>Identified</strong> - The BackOffice and ShopKeep Pocket is currently experiencing degraded performance. We have identified the issue and we are working to resolve this as soon as possible. Please subscribe to this page for further status updates.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>06:40</var> EDT</small><br><strong>Investigating</strong> - Some ShopKeep users may see a delay in some data reaching BackOffice from registers. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/18538262018-08-10T17:55:09-04:002018-08-10T17:55:09-04:00Customer Care SMS/Text Connectivity<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>17:55</var> EDT</small><br><strong>Resolved</strong> - Our SMS/text messaging connectivity issues with our provider are resolved and support is now available via SMS/text.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>19:35</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing connectivity issues for merchants contacting Customer Care via SMS/text messaging. We apologize for the inconvenience and are working with our provider to restore service as soon as possible. Please visit your BackOffice for all other support options and to begin a chat with an advisor.</p>tag:status.shopkeep.com,2005:Incident/18483482018-08-09T04:30:18-04:002018-08-09T04:30:19-04:00Scheduled BackOffice Maintenance<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>03:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>Scheduled</strong> - NOTICE: We will be performing routine maintenance on BackOffice from 3am-430am EDT on Thursday, August 9th. During this time all BackOffice functions and Customer Care via chat will be unavailable.</p>tag:status.shopkeep.com,2005:Incident/18315722018-07-31T04:30:26-04:002018-07-31T04:30:26-04:00Scheduled BackOffice Maintenance<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>14:29</var> EDT</small><br><strong>Scheduled</strong> - NOTICE: We will be performing routine maintenance on BackOffice from 300am-430am ET on July 31st, 2018. During this time all BackOffice functions and Customer Care via chat will also be unavailable.</p>tag:status.shopkeep.com,2005:Incident/18075922018-07-10T21:30:08-04:002018-07-10T21:30:08-04:00Credit Card Processing<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>21:30</var> EDT</small><br><strong>Resolved</strong> - This issue is resolved and full connectivity to the payment gateway has been confirmed. All customers should be able to process credit card payments normally.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>21:08</var> EDT</small><br><strong>Monitoring</strong> - Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>Identified</strong> - Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>20:24</var> EDT</small><br><strong>Investigating</strong> - Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/17937852018-06-29T15:40:13-04:002018-06-29T15:40:13-04:00Credit Card Processing<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>14:41</var> EDT</small><br><strong>Monitoring</strong> - Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>13:37</var> EDT</small><br><strong>Identified</strong> - Our payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>12:48</var> EDT</small><br><strong>Investigating</strong> - Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/17863942018-06-27T04:30:06-04:002018-06-27T04:30:06-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>04:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>04:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Scheduled</strong> - NOTICE: We will be performing routine maintenance on BackOffice Wednesday, June 27th from 4:00am to 4:30am EST. During this time our Inventory Value Report will be unavailable. BackOffice will remain available for all merchants for all other operations.</p>tag:status.shopkeep.com,2005:Incident/17715902018-06-26T06:04:29-04:002018-06-26T06:04:29-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>06:04</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>02:28</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Scheduled</strong> - NOTICE: We will be performing routine maintenance on BackOffice from 230am-630am ET on June 26th, 2018. During this time all BackOffice functions and Customer Care via chat will also be unavailable.</p>tag:status.shopkeep.com,2005:Incident/17632132018-06-08T23:02:39-04:002018-06-08T23:02:39-04:00Credit Card Processing<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>23:02</var> EDT</small><br><strong>Resolved</strong> - This issue is resolved and full connectivity to the Clover payment gateway has been confirmed. All customers should be able to process credit card payments normally.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>22:13</var> EDT</small><br><strong>Monitoring</strong> - Full connectivity has been restored to the Clover payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>21:09</var> EDT</small><br><strong>Investigating</strong> - Our Clover payment gateway is currently experiencing intermittent connectivity, meaning you may see issues processing credit card payments. We are working with the gateway to restore full service as soon as possible and will report back soon. Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/17405552018-06-05T05:30:28-04:002018-06-05T05:30:28-04:00Scheduled BackOffice Maintenance<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>05:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Scheduled</strong> - NOTICE: We will be performing routine BackOffice maintenance from 3am-530am EDT. BackOffice will be unavailable during this time.</p>tag:status.shopkeep.com,2005:Incident/17543992018-06-04T10:31:15-04:002018-06-04T10:31:15-04:00BackOffice - Time Clock<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Resolved</strong> - The resolution has been fully confirmed and BackOffice performance is back to normal.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>09:49</var> EDT</small><br><strong>Monitoring</strong> - The BackOffice with Time Clock issue has been resolved and all ShopKeep customers should be able to access all BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>Identified</strong> - The issue with Time Clock has been identified and a fix is currently being implemented.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>08:37</var> EDT</small><br><strong>Investigating</strong> - Some ShopKeep users are reporting issues accessing the Time Clock in BackOffice. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/17501532018-05-31T21:49:04-04:002018-05-31T21:49:04-04:00BackOffice - ShopKeep<p><small>May <var data-var='date'>31</var>, <var data-var='time'>21:49</var> EDT</small><br><strong>Resolved</strong> - The BackOffice issue has been resolved and all ShopKeep customers should be able to access BackOffice features as normal.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>19:09</var> EDT</small><br><strong>Monitoring</strong> - Monitoring - The BackOffice issue has been resolved and all ShopKeep customers should be able to access BackOffice features as normal. We will continue monitoring performance until the full resolution has been confirmed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>18:39</var> EDT</small><br><strong>Investigating</strong> - Some ShopKeep users are reporting a delay in receiving BackOffice reporting data. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/17396082018-05-22T22:33:47-04:002018-05-22T22:33:47-04:00Gift Card Processing<p><small>May <var data-var='date'>22</var>, <var data-var='time'>22:33</var> EDT</small><br><strong>Resolved</strong> - The resolution has been fully confirmed and the ShopKeep gift card processing is back to normal.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>21:13</var> EDT</small><br><strong>Investigating</strong> - Please note we are currently experiencing degraded performance with regards to processing gift cards.</p>tag:status.shopkeep.com,2005:Incident/17375222018-05-21T08:22:47-04:002018-05-21T08:22:47-04:00App Card Integration<p><small>May <var data-var='date'>21</var>, <var data-var='time'>08:22</var> EDT</small><br><strong>Resolved</strong> - All processing issues related to loyalty transactions with App Card have been resolved. Loyyalty transactions can be processed at this time and all point values are up to date.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>07:33</var> EDT</small><br><strong>Investigating</strong> - Some ShopKeep users are reporting an issue in processing loyalty transactions with App Card. We are investigating the issue and its potential cause(s). Loyalty transactions can still be processed at this time although the point value may not be up to date. Please subscribe to updates on this page for new information as we uncover it.</p>tag:status.shopkeep.com,2005:Incident/17276402018-05-13T16:59:42-04:002018-05-13T16:59:42-04:00ShopKeep Customer Care Phone Service<p><small>May <var data-var='date'>13</var>, <var data-var='time'>16:59</var> EDT</small><br><strong>Resolved</strong> - The issues with our phone provider has been resolved. If you need support all channels including phone are available and fully operational. For fastest service please connect with us via Chat by logging into your BackOffice or at your convenience via SMS.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>09:25</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>13</var>, <var data-var='time'>08:36</var> EDT</small><br><strong>Identified</strong> - We are currently experiencing issues with our phone provider and call wait times may be heavily increased at this time. They are actively working on the issue and we hope to remedy ASAP. Please connect with us via Chat by logging into your BackOffice, SMS, or via email at support@shopkeep.com.</p>tag:status.shopkeep.com,2005:Incident/17071032018-04-26T17:35:44-04:002018-04-26T17:35:44-04:00Credit Card Processing<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>17:35</var> EDT</small><br><strong>Resolved</strong> - This issue is resolved and full connectivity to the payment gateway has been confirmed. All customers should be able to process credit card payments normally.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>Monitoring</strong> - Full connectivity has been restored to the payment gateway and all customers should be able to process credit card payments again. We will continue monitoring the issue until full resolution is confirmed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>16:48</var> EDT</small><br><strong>Investigating</strong> - Some users are reporting an inability to process credit card payments. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.</p>