Answers for Travelers about Coronavirus

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For travelers

There’s a lot of uncertainty around the coronavirus (COVID-19) and whether or not it will impact your travel plans and deliveries. To help support travelers, we’re tracking your questions and answering some of them here. We’ll keep updating this page as the situation evolves and as more answers become available.

What do I have to do if I am not able to deliver orders on time because of flight restrictions and quarantine due to Coronavirus?

We’re making all shoppers aware about delays caused by the Coronavirus. Most shoppers understand that all international travelers are affected by this and are understanding of delays. We recommend keeping in touch with your shoppers with any updates. To easily message all of your shoppers at once, you can click “message shoppers” on your trip page.

If you traveled from an impacted area and the country you traveled to requires quarantine, we recommend as a good option to arrange local courier deliveries with popular services such as Rappi or Loggi, who will safely deliver items to your shoppers.

There’s more news about the coronavirus every day. What’s the best way for me to stay informed?

To help keep our community up-to-date on global news, we’re regularly updating this articlewith information on rapidly evolving travel restrictions and allowances for our most popular countries, global travel operator policies (flights, hotels, tours, etc.), and traveler wellness tips and entertainment during this time.

Would these delays impact my reputation as a traveler?

In response to current events we’ve implemented changes in our traveler rating system so that travelers are not impacted by delayed deliveries related to travel interruptions during this time. Remember, it's important to keep communicating with your shoppers about changes in the delivery dates and if you have already purchased the products.

To easily message all of your shoppers at once, you can click “message shoppers” on your trip page.

I plan to travel again once current restrictions are lifted. Can I start planning for those trips, to keep earning an income, now?

Yes! We’ve extended the delivery windows on orders to 90 days, so that you have more flexibility to plan your trip and will see more orders to choose from to secure your earnings in advance.