If Jive isn't matching expectations, consider Helprace

Helprace is a feedback and collaboration alternative to Jive

When we set out making a Jive alternative, we knew it had to be a feature-rich contender. If you're looking for the necessary functions such as SEO, rich content, a full support system and easy navigation - you've come to the right place.

Helprace has everything you'd expect from the big guys: ability to handle a virtually unlimited number of users, agents, feature requests and categories. Being a cloud-based web application, it meaning no worries when it comes to maintenance, upgrades or scaling your support.

We take customer satisfaction seriously

A customer is satisfied when he or she gets the correct answer, with the minimal effort and the shortest amount of time. Since your customer base is one of your most valued assets, it makes sense to use it to drive value for other customers. The Helprace community make this easier as the user base is put to work for you - across all time zones and on times off.

Furthermore, agents and users are given various tools such as the ability to vote, marking issues as best and the ability to take conversations into a private setting. Can every Jive alternative make that claim? We doubt it.

Unify all support channels together

Unlike your typical Jive alternative, Helprace consists of a community portal, knowledge base and ticketing in one platform. There's absolutely no need to wait until your team grows as it's easy and and free to get started. This way, you can manage your three Helprace components in one go from an admin panel.

This saves a lot of back-and-forth and time spend juggling between multiple applications and software solutions.

Save time and money

There may be some Jive alternative that need all those features, but many certainly don't. If you're a small business it shouldn't be difficult to grow your customer base. So when interfaces and features get too complex, it slows agents down and leaves customers in a bind.

The Helprace community management platform removes the many top-heavy features built into Jive . It takes a different approach and simplifies communication and engagement channels between you and your customers.

Helprace is more than a community

There are many things you can use Helprace for. Your Helprace can be forum, collaboration software, product management software or channeled feedback (question, idea, problem, praise). Further customization lets you enable or disable these channels according to your business needs.

What is the benefit of all this? categorized feedback is more straightforward, easier to manage and prioritize. Companies that care about their customers will want to deliver the "wow" experience time and time again and Helprace makes it easier.

In the end, Helprace is a more affordable Jive alternative

We believe that customer service should be something accessible to all businesses, including everyone from startups to large enterprises. What sets Helprace apart from Jive is we made our pricing structure very simple: you pay only for what you use or go for an all-in plan with everything to suit your needs.

The Helprace components (consisting of community, knowledge base and help desk) can work as one system or independent of each other. In either case, it allows businesses the ultimate flexibility in the type of support they provide to customers.

It takes a few minutes to get started with a Helprace community. If need arises, you can always import your community topics. Why not give Helprace a try and see for yourself? We hope to see you there soon!