Send an email informing client that a different flower arrangement or substitute has to be used.

Give the client the choice to proceed or cancel the order.

IT IS CALLED CUSTOMER SERVICE NOT CUSTOMER RIP OFF AND WE WILL HIDE BEHIND THE SMALL PRINT ON OUR WEBSITE. WONT BE USING THEM AGAIN"

Simple if you do not treat your customers well, how do you expect them to return and use your service again. Hope this prevents others from making the same mistake. Plenty of other Flower companies to choose from - use them and be assured of correct orders being received.

This reviewer shared experience about "incorrect flowers received" and wants this business to offer any options to resolve the issue as the author lost $100. The author is overall dissatisfied with Bloomex Flowers. The most disappointing about bloomex flowers flowers from Bloomex Flowers was hide behind the websites terms and conditions Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.