South Africa Complaints

My name is Sibonokuhle Mahlangu I have shopping with you guys for a while now, lastweek Friday I purchased a Polo t-shirt that I'm not impressed of, I bought it for my boyfriend and it's a fake Polo, yiu can tell by the logo. I don't know how to express my level of dissapointment.
Its so sad that we can't even return the item cause we've damaged the packaging. I'm so unhappy right now and I trusted in spending my money on your online site but from now on I don't think I can ever trust...

I am pensioner who get pension monthly from GEPF since 2012.I get paid at my wa bank. the last payment was paid on the 30th November 2018 December payment was not paid. GEPF claims that my bank account was closed and the money was returned to them I went to find out from the bank on the o2 January 2019. I was told that my account was active a proof of 3 months statement was issued. I by faxed it to GEPF, they acknowledge receipt by SMS. I then to called GEPF ,a few times, and talked to...

DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE!
I was also misled by unscrupulous On Air TV telesales in July 2017. I was dubious of this R119 x 24 months Explora contract she was touting because it would add to my entertainment budget, so I asked repeatedly if there was any other cost involved. Of course, she lied, i discovered later. DSTV and On Air TV have their own fees and i was not amused. My plan was to have the device returned by the couriers upon delivery, but they sent it to my home...

In October 2018 we ordered 3D Goggles. I purchased 9 of them. 5 were okay and the other 4 were bad. So I returned them and my friend returned 2. They promised to pay us back our money and to this day we have not received anything. They keep saying they have processed the refund and it will be paid. It is now January 2019 and we still have not received anything from them. Instead its excuses after excuses and no one wants to take responsibility. All I want is my money back ASAP.

MY CONTRACT WAS EXTENDED WITHOUT MY KNOWLEDGE, WHEN CALLING THE BANK NOBODY SEEM TO SEE WHAT HAPPENED ON THEIR SYSTEM AND WHY THE CONTRACT/TERM WAS EXTENDED. I KEEP ON FOLLOWING UP WITH THE BANK BUT ONLY TOLD THE BANK WILL INVESTIGATE AND ADVISE. REF: 7022045977 DATED 21/12/2018, ACC: 020420370001 WAS SUPPOSED TO END 01/08/2018 BUT I AM TOLD THE CONTRACT WILL END DURING DECEMBER 2019.
I DO NOT RECALL HAVING SIGNED NOR REQUEST THE BANK TO EXTEND THE CONTRACT FURTHER. PLEASE ASSIST.

I GOT A LOAN FOR AN ITEM THAT WAS PANED BY CASH CRUSADERS IN THE AGREEMENT IT SAYS YOU HAVE A 5 DAYS GRACE PERIOD TO RENEW YOUR CONTRACT ALSO I HAD CALLED IN SO THEY TOLD ME IT WILL BE EXTENDED UNITL SATERDAY THE 19 JANUARY 2019 BECAUSE THE EXPIRED DATE WAS 14 JANUARY 2019 WHEN I CALLED TO GO IN TO RENEW CONTRACT THEY TOLD ME MY GOODS HAVE BEEN SOLD AND THERES NOTHING I CAN DO.ITS A SOVERIGN CHAIN 12.33 GRAMS AND A LOAN OF 2500 WAS GIVEN I HAVE BEEN PAYING THE INTEREST FOR MORE THAN A YEAR...

I took out a service plan from multifranchise on Ontdekkers Road when I bought my car a year ago. Now, a year later, when I want to take my car for the service, I don't get authorisation, due to multifranchise/imperial Select's mistake in the contract. Thembi from multifranchise promised me it will be fixed, yet, today my car stands again atTommy Martin (for the second time), without getting the due service!!!! What a waste! I am very disappointed and angry for having to pay for a service...

So my aunt took me for a McFlurry and we paid and as we were walking out of the mall and started eating i saw shit on my lid so i first smelled it and it was definitly shit and i did not eat it any more because i was disgusted.This is not acceptable.I will not tollerate this

we bought chairs from our supplier in Durban Spectrum plastics 230 Archary rd aby Ebrahim. we went and complain about the bad quality and how it break and the refer us to the manufacturers of the chairs Grand group grand plastics were we speak to patel on different occations were he told us evry Monday he will send his reps to come and look at the problem but never pitch he swear at me and we got proof when we say we going to asked hallo peter to intervene he said to us please go ahead don't...

we have purchase plastic chairs for our function venues Spectrum Plastic 230 Archary rd Durban by Ebrahim in October 2018 were we complain to the supplier and refer us to manufactures of the chairs which is of bad quality(Grand group grand plastic in JHB ) he was very rude and say I can fuckin go to hello peter its new south Africa he can do as he like, every week we phone and he will send his rep to come and look at the chairs and its for 2mo0nths now every Monday theyll come and never pitch...

Hi my name is Sandile Mgobhozi
I have for over 13th months been struggling to get a prepaid meter installed at my home in Inanda - Ref E0462810
I have sent many emails and made many phonecalls to their construction offices and been to Besters and each time get the same reply. Contractors for house services expired........yet this last week a new house next door to me had a prepaid meter installed immediately.
my reference no is E0462810.
please can you assist

So disgusted by the service of Fedhealth - nobody calls you back - always holding on for more than 30 minutes - the processes are disorganized - staff is unhelpful - I think fedhealth cannot handle member queries - they have so much to learn - they are the worst - worse than DSTV -

Good Day, I had booked the Intercity Express bus for myself and my wife from O.R Tambo to Durban. We boarded the bus at O.R Tambo at 8pm on the 14-12-2018. it was raining very heavy and the bus then proceeded to Benoni for more passengers.The bus then went to Park Station and waited there from 9pm till 11pm.On route from O.R Tambo to Benoni, the passengers and myself heard a noise coming from the centre axle and tyres.We informed the driver of this noise whilst we were waiting at Park...

I have a contract with cell c and I just renewed it.after receiving the new sim card I phoned the company to activate my new sim card.I was told that because the sim card has not been working for some time I have to activate it at at a cell c store which is about 40 km from where I stay.i have to spend 100 to get there.is wouldn't have renewed the contract if I new this.nowindow I'm sitting with a sim card that I'm paying for but can't use

Good day. I have 2 complaints.
Firstly a few months back, I purchased 3 bras at Pep. When I wanted to wear one of them, it had been sewn together incorrectly & would be uncomfortable to wear. I didnt have my slip anymore but asked for an exchange of item. They wouldnt do it.
Secondly my son purchased a dress for me for christmas. It was too small. It still had the price ticket on because he wasnt sure of th size. He also didnt have the slip.
In both cases I wasnt asking for them...

I placed & paid for an order on the 21st of November 2018, the order was then cancelled when my wife called homechoice she was told that the order was cancelled due to nonstock.
I have been calling Homechoice for a refund since then, I have been sent back and forth up to date.
Today my wife and I called again, we spoke to Ncedo who confirmed that the money is reflecting on their side but was clueless as to what should happen next. He said a lot of thing that did not made sense, like I...

What a crap tv and experience, state of the are that works for 5min at best, dstv now wont stream keeps freezing, netflix keeps crashing, tv quality on a UHD is awful even my 5 uear old LG IS FAR SUPERIOR.
We value your feedback and note your concerns.
Please send us an email to [email protected] and I will make sure a Retentions Agent contacts you within 24hrs to discuss how we can resolve this.
We look forward to hearing from you.
Kind Regards,
Hisene SA Service Team...

I ordered fixed wireless internet on the 4th of Jan 2019 , money has come off my account and still no delivery, my package is sitting with the couriers, yet no one from afrihost cares. I received an SMS from Afrihost on the 11th of January stating I would have my order delivered in 1 to 2 working days, it's the now the 15th of January and the courier company will only deliver on the 17th of January. The couriers want to deliver almost a week after collecting the order from Afrihost . I have...

ABSA IDIRECT HAVE MY CAR THERE WITH THEM, IT'S 10 DAYS NO FEEDBACK YET EVERY TIME I CALL THEM THEY GIVE ME A STORY SAYING THEY WILL SEND AN ASSESSOR. MIND YOU I CAN'T GO TO WORK I AM ON UNPAID SIMCE I DON'T HAVE DAYS ANYMORE. I AM COVERED WITH COURTESY CAR YET THEY TOLD ME I WASN'T HURT NOR INVOLVED IN A SERIOUS ACCIDENT. I THIUGHT WE WERE INSURING A CAR AND NOT ME. HOW WAS I GOING TO DRIVE WHEN HURT. ITHOUGHTA COURTESY CAR WAS FOR TIMES LIKE THESE.
RIGHT NOT I DON'T KNOW WHERE MY CAR IS I...

Shona Feasey conveyancer from TLT Attorneys started process to transfer property in December 2017 and in January 2018 (13 months) it is still not transferred. We complied with all the requirements but still we are stuck. Bills, property rates, levies and costs are piling up and Lawyer Shona Feasy has been giving unfulfilled promise and the property is still not transferred. The deal has affected our family ‘s well being, increased worried and stress and we don’t know where else to go...

In 2016 my husband and I bought an area in Vincent East London, after a month or 2 we noticed that we were not making any profit but taking out of our pockets. We raised this concern with the regional manager and he offered to help us until the business was stable but our bakkie broke down and we alerted him and told him that we wanted to sell the area, as per the contract he is suppose to help us sell the area. I sent him emails the whole of 2017 to check on the progress of selling and he...

Virgin Active failed to cancel my contract in September as requested. Upon contacting them in December they confirmed the cancellation was noted and therefore I will be refunded my December and January debit amounts. After NUMEROUS phone calls, no refund has been made. The only response I get is that the "Refund is registered"!!

Good morning
Hope you all are well. This is with sad regret that I have to write this letter of complaint.
on Saturday 12 January 2019 time unsure, we were at the CASH CONVERTERS in LAMBTON waiting for our son to sell and purchase a new game, while we were looking around the shop when we were assisted by the sales lady which we said we want to look first and we will call her as soon as we see what we need.
we decided on a DVD MACHINE and the took it from the shelf while they were...

BAD CUSTOMER CARE
today i bought a kitty carb for Golf 1 which costs R250 in Kliptown GW Gold Wagen and could not use it or open it then decided to bring it back to the shop but when i was there I was told that they will charge 10% for returning it hence this is not fair according to consumer act, please assist me including other consumers regarding this issue.

FRAUD- CANT UPGRADE MY CONTRACT-I needed to upgrade my phone in November only to find that someone had already upgraded without my consent (not that anyone consent for someone else to upgrade another contract- Fraud). I then opened a Fraud case submitted all my documents to Eastgate Vodashop branch.
NO update from them where I then called customer centre where they promised 24 hour response which they did not honor. 5 days later received a message that case was closed.
I still can't...

RECEIVED A LETTER OF DEMAND FOR A CONTRACT THAT I HAVE NEVER HAD WITH VODACOM AND THE NR MENTIONED DOES NOT EVER BELONG TO ME - AFTER SEVERAL LETTERS ADDRESSED TO VODACOM AND TELEPHONE CALLS NO CORRESPONDENCE WAS RECEIVED OR ANY CLARIFICATION ON THIS MATTER

I went to McDonalds claremont branch to buy the offer they had 2FOR R25 that is expiring end of this month. I got my order but by a surprise i got one burger inside. i saw the pack because it was very small, i asked the waitress is it not suppose to be 2 burgers? she called her manager by the name of ZITHA MAGWAZA. I asked him the same question he said no it comes with one burger and chips, so i told him that i bought the special more than 1 time in Cavendish branch and it was coming with 2...

Lay -byed kitchen cupboards at Fair price then made the Final payment on the 24th December. They were delivered on the 27th December 2018. We were then advised that they'll be fitted within the next 7days, the 7days passed on the 5th January 2019 and nothing happened however I still decided to give them a couple of days. By the 10th January I called the shop to find out what's the delay only to find that the Sales Person (Mandla Msingizane) never made a copy of our slip to give to the fitter...

I have logged a Fraud case with FNB on the 29th December where by money was withdrawn from my account whilst the Bank card was in my possession, 3 amounts totaling to R4000 on 3 occasions being 22nd. 25th and 27 December 2018. I was told by the Fraud call centre agent that it takes between 10 to 14 days to resolve, the first time I called I was told that it is impossible to clone a card and withdraw money fraudulently. second time I called I waited nearly 1 hour being transferred from the...

I bought a Azumi mobile phone which the battery (model: BP-50AH) got fat/swollen and I tried getting it from different shops in Qwaqwa (free state), Bloemfontein (free state), Welkom (Free state), Newcastle (KwaZulu Natal), Johannesburg and Bethlehem (Free State) with no luck
But the Lady Manager in Bethlehem was so rude, unfriendly, unwilling to help as I asked her to help me order a new battery or give me a supplier number to call so that I can order it myself
That girl doesn't...

i was sold a data package and promised that the old one will be cancelled unfortunately that didn't happen i only find out after a year they stopped sending me statements which i used to receive through my main phone
am told that i was supposed to pay for that contract it was my negligence to loose the data for a year they wont refund me thats Vodacom policy
i stopped using old line when it stopped working and i used the new line is almost a year the robbing me day light this sucks and...

Time: 13:40
Date: 10-01-2019
Humilated and accused before Clients
A promise you made – is not a promise you keep.
The complaint was –placed prior to time mentioned.
Please, I challenge you; watch your in-store video’s to see if I am lying!
I saw, ”PNP288 PB F/M Coun Book”, (as per your cash slip) advertised at R10.95, as per red special notification.
I queried this with the public bar code/price utility.
Product was shown as R17.95 or R17.55.
My camera could not...

I got a call at 12:45 from home Choice as I was interested in the duvet special and asked to be called, indeed I was called, consultant asked my details, I gave her, she told me my account was handed over... Yes I was handed over and I paid the amount on december and settled the account. She hang up on me while I was trying to explain, told me I don't qualify... I was going to buy cash... She didn't even ask me whether is a credit or cash order, I felt I was disrespected and judged....

Our telephone line is and has been in operation for 20-30 years, and we have not had any difficulties with either the line or phone. In addition we have been operating the phone with WAYA-WAYA prepaid annually which was activated on the 21 August 2008, which had a grace of 95 day period.
We have been using Telkom 155 vouchers to recharge and also pay the annual fee, which was deducted from the airtime loaded onto the phone during Aug/Sept ; thus we made sure that there was enough airtime...

worst service ever, i received a voucher from the fotchini group that did not work and it was expiring on the 31st December , i sent emails , called a nd i was advised that someone is sorting out my query, its now a month a later , voucher has expired and still no asnwer , called them spoke to incompetent consultant that dont know what they doing , ask to speak to someone senior, spoke to some guy who promised me feedback , and I am still waiting for feedback.

MY COMPANY, HIKERS PARADISE, SWITCHED OVER FROM A ADSL LINE TO A MOBILE LTE SYSTEM FROM TELKOM , for INTERNET ACCESS. From Month 1 there was a massive DEPLETION OF DATA on a regular basis. Every time when I went to the TELKOM OFFICES, they agreed about the irregularities. The Consultant would phone afterwards and just say they can't find a problem , and close the CASE.
I HAVE FOLLOWED THIS UP MANY TIMES WITH TELKOM : NO SUCCESS !!!
The ICCID NO: 89270200180020982337.
TELKOM CONTRACT NO :...

I had a 24 months contract with Telkom for data (10 gigs) per month.My contract was very clear that it didn't include extra data.To my surprise,in February 2017 there were double deductions on my account and upon enquiry I was told that I've requested extra data,and it is automatical.The sales person at Telkom shop where I signed the contract clearly explained that my contract does not provide that.I asked for an investigation by Telkom because this is fraud,my details are at risk.They insist...

I have paid for pre-paid on 19 April 2018 and contacted City of Tshwane to install. I have been given reference numbers and told to keep on inquiring. I have ask them how long should I wait and said six months. it has passed and i have reminded them more than 4 times and they send emails but no way forward. I have been overcharged with high bills from January to June/July 2018. on May 2018 when I have to take the readings from the meter box found the box locked with padlock and municipality...

So Alexander Forbes was supposed to have paid out my pension fund in December 2018. I call in January I am told they have disinvested my funds but did nothing because I did not choose an option, no one called me to inform me about this, I called twice in Decemember and was told the money will be paid out in two weeks. January they have not even applied for a tax directive, I call their call centre, I was given a form to fill which I did and I was told it will be expedited. Now the lady by the...

THIS GUY BY THE NAME OF HILTON ADVERISED GARAGE DOORS ON GUMTREE IN DECEMBER 2018 ON ONYX AND HIS NUMBER IS 078 5287361 AND HIS EMAIL ADDRESS IS Hilton.haley @hotmail.com. I then called him and he offered to deliver them at my place of which I was happy with that. He delivered them at my work place and I even told him I wanted to transport them to Ladysmith and he was like everything is there. when I got to Ladysmith , there were so many things missing. The builder was ready to install the...

On the 30th I took my husband to LEGAE and they did the blood test and it took 45 minutes for the lab to clloct blood samples and tell us it will take 1 hour for the results and we waited. by the time results came back no one came to us to tell us until I stood up and ask and were told the doctor still bathing will come as soon as she is done. by the time she came she explained the result to us and ask us to come back on Wednesday for other results and my husband went there on Wednesday and...

on the 30th December I took my husband to Legae and they took blood test to check. we were told the result will be back in a hour time but it took 45mnts for the lab to clloect the blood samples of which it was fine. but the time the results came back we waiting for whoever to come and tell us the results but no one came until I stood up ask the nurse and she told me the only person who do that is the doctor and they phoned her she said she is still bathing will come as soon as she is done....

Went for 70 000 km service on the 21 Dec 2018, Toyota Vereeniging had no brake parts....I had to buy brake parts myself at my cost at Rand Stadium Toyota after showing my job card it wasn't the correct brake pads.....went on holiday pulling the caravan with Toyota Fortuner with the old pads.
Still today 08 Jan 2019 haven't received ANY phone call from Toyota Vereeniging to solve the problem.

I ordered on line for a Sample of Jouvencerenewing and Trjouvence I happily paid the R68.00 and R70.00 Courier Fee 14th November,2018
On 1st December I was debited R1,297.00 and R1,354.00 and received a second jar of the cream. I never asked for a refill as it takes at least 6 weeks to find out if the product is successful or not. Which I doubt very much.
Please advise how this could happen.
thank you. I trust I will be refunded.

Hager werken embalming powder +27640518120 (pink and white) compound/fluids for sale in south Africa
Hager Werken Embalming Compounds, Pink and white Powder are General items from Germany.
Embalming is the art and science of preserving human remains by treating them in its modern form with chemicals to forestall decomposition. The intention is to keep them suitable for public display at a funeral,for religious reasons, or for medical and scientific purposes such as their use as anatomical...

Hager werken embalming powder +27640518120 (pink and white) compound/fluids for sale in south Africa
Hager Werken Embalming Compounds, Pink and white Powder are General items from Germany.
Embalming is the art and science of preserving human remains by treating them in its modern form with chemicals to forestall decomposition. The intention is to keep them suitable for public display at a funeral,for religious reasons, or for medical and scientific purposes such as their use as anatomical...

Hager werken embalming powder +27640518120 (pink and white) compound/fluids for sale in south Africa
Hager Werken Embalming Compounds, Pink and white Powder are General items from Germany.
Embalming is the art and science of preserving human remains by treating them in its modern form with chemicals to forestall decomposition. The intention is to keep them suitable for public display at a funeral,for religious reasons, or for medical and scientific purposes such as their use as anatomical...