Why Chatbots are Great for Hotels

2/5/2017hospitalitynet-org

2016 was the year of the chatbot, and experts and marketeers are confident that 2017 is going to be another interesting year. Before going deeper into chatbot usage for the hospitality industry, let me explain briefly what a chatbot is.

Waldorf Astoria New York Releases Proposed Plans for Extensive Restoration of Landmarked Exterior and Interior Spaces

29/3/2017

Waldorf Astoria New York today released proposed plans for the meticulous restoration and revitalization of the historic property's landmarked exterior and interior spaces. The plans, which were prepared by a world-class design team including leading architectural firm Skidmore, Owings & Merrill (SOM) and renowned interior designer Pierre-Yves Rochon (PYR), were submitted today for public review by the New York City Landmarks Preservation Commission. The plans restore all landmarked spaces, ensuring the historic public and event spaces will be accessible for generations of New Yorkers and visitors alike.

Creating the Coveted Hotel Guest Experience

Oracle-Phocuswright StudyFebruary 2017

In today’s digital age, hoteliers are forfeiting opportunities – and potentially revenue – by failing to offer guests the individualized experiences they are increasingly demanding, according to the results of a major survey of hoteliers and consumers just published by Oracle Hospitality and Phocuswright, a leading travel industry research firm.