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Sitecore Cloud portals and account management

Last updated on: 2017-04-25

Authored by: Juan Garza

When you use Sitecore Managed Cloud, you are given a fully customizable dedicated environment designed by experts at Sitecore and Rackspace that enables you to focus on producing the best web content for your application or website.

While Rackspace manages your Sitecore environment, access to three portals gives you more control and direction over your Sitecore environment and website.

MyRackspace portal: Contains your credentials for logging in to the Azure and Sitecore portals.

Get your login credentials

The MyRackspace portal provides the login credentials for both the Azure and Sitecore portals. While these credentials are sent through a link to the MyRackspace portal in the Welcome email received after you signed up, you can also find the credentials inside a support ticket in the MyRackspace portal. To find this ticket:

A list displaying your currently open tickets and a tab with the option to view your closed tickets appear. Each ticket entry displays the name, the date it was last updated, the ticket status, and the ticket ID number. Azure and Sitecore portal credentials are located in the first ticket opened on the account.

Azure portal

Sitecore runs on Windows .NET services, hosted on Azure Web Apps. Therefore, all Sitecore Managed Cloud environments use Azure credentials to make changes to a Sitecore environment. Through the Azure portal, you can perform the following tasks:

Get the URL to your Sitecore content management website (for example, http://gsdk-cm.azurewebsites.net/). You need this URL to log in to Sitecore.

Reset deployment credentials

Restart your website or application

Access logs

Log in to the Azure portal using the credentials sent to you by Rackspace in a support ticket. This ticket is accessible through the MyRackspace portal.