Wednesday, April 1, 2015

"Yeah, I have no clue why he's giving this thing away but he'snot even taking an email address for it."Let's see what they are asking for and not asking for...Here's transcript of my back and forth with customer service AFTER my credit card was charged but BEFORE they asked me for additional id's and images to be sent to am ambiguous international fax number:You are now chatting with 'Ashley'Ashley: Welcome home of Signalsnow and the Autotrade System (24/7customer support) How may I assist you?me: Hi. My credit card has been charged but I am entirely uncomfortable with providing the additional required personal information internationally. Please cancel my transaction and refund my deposit. Thank you.Ashley: cannot do that without personal information. That is our credit card requirement to prevent fraudme: I understand but I am not comfortable. Can you cancel my credit card transaction?Ashley: i cannot sorryAshley: our contract with creditcard processors that run and approve card require thisme: I'm trying to understand: If I wish to cancel my transaction because of my discomfort you mean you will keep my money and I cannot trade and I cannot get my money back?Ashley: that is the companies rule. I just work hereme: So if you were a customer what would you do?Ashley: you agreed to these rules when you opened account with us. Please read terms and conditionsme: No. There was no information about the additional id information that was required. Just the credit card form.Ashley: please read terms and conditions they are on our webpageme: THank you. I will speak with Chase credit card services concerning a disputed charge. My understanding is that you have charged me $xxx. I cannot cancel it and I may not retrieve it without providing additional personal information internationally. Correct?Ashley: correctme: OK, thank you!