Sunday, August 14, 2011

Finally, your phone system presence is now easily changed from your iPhone:

...and you can see the presence of your peers:

In fact managing your presence is very easy with this application - the button is always there on the front screen, it is easily accessible.

2. Call Transfer

This is another big feature. You can see your call in your iPhone, either while you on the mobile call or on the desk phone call:

You can hold the call, or you can transfer it:

When transferring the call you have the choice of blind or attended transfer. You can also transfer straight to voicemail.

3. New Layout

All the same great features from v1.0, but now with a whole new layout:

It is much easier to follow as it is closer to the iPhone phone app layout. You can easily see and change your presence status. You have access to all the main features from the front screent with one tap.

I've been using this new layout for six months, and it is an absolute pleasure to use.

Monday, August 8, 2011

Does your company receptionist answers calls all day every day without leaving the desk, or is the role mixed with other tasks needed to be performed around the office?

I found that many of our customers order wireless headsets mainly for receptionist use precisely for the reason that reception task no longer means that receptionist must sit in front of the computer the whole day. Ability to answer the calls by pressing a button on a wireless headset, away from the computer, is quite valuable. However, how do you transfer the call? You couldn't until now...

VadaXchange Buddy is unique in that it is the first browser based user interface for the phone system that is built to work with touch-screen devices. This means it will work on an iPad, or an equivalent tablet device, giving your receptionist the mobility they require.

However, some of them may find the tablet too bulky. In this case, they can use the VadaXchange buddy iPhone app on an iPod Touch:

VadaXchange iOs interface places the full PABX reception switchboard into the palm of your hand. That is quite unique!

The mobile receptionists use a cordless headset connected to their desk phone in conjunction with an iPod Touch with VadaXchange iOS software installed on it. The iPod touch is connected to the phone system using the office WiFi connection.

The actual voice call uses the traditional DECT wireless method on the headset. This way the call quality is not compromised by the WiFi network.

This delivers the ultimate mobility around the office while not compromising reception call quality and features for the reception staff.