6 Suggested Answers

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.goodluck!

Run a diagnostic on the door lock system; To place the unit in "service mode", close the door completely then press and hold both the "Delicates" and "Heavy Soils" keys for three seconds. Motor speed will be displayed. Press "rinse" to access the main board output function. Then press "max extract"... this is the test for the door lock. Did it lock? To exit, press "max extract" again and then both "Delicates" and "Heavy Soils" for three seconds.
VOLTAGE TESTS AHEAD!!! IF YOU AREN'T SURE YOU CAN DO IT, THEN DON'T! CALL A PROFESSIONAL!
If the door did not lock, you'll need a voltmeter and an hour or so. Open the door, remove the screws holding the door hinges, then remove the 2 screws (and shims) opposite the door hinges and close the door (do not take it off). Then grasp the front panel at the top near where it meets the top panel and pull toward you quickly. Lean it forward and remove it from the 2 clips at the bottom. Just below the top panel, now exposed, are the top panel retainers... use a 5/16" to remove the one screw on both sides and remove the retainer clips. Now lift the top panel up just like the hood of a car. You can now see the door latch assy. Remove the 2 wires on the solenoid and insert your meter probes into each one of them (color doesn't matter). Set your meter to read AC Voltage, then re-enter "Service Mode" and follow the steps to door lock test. When you hit the "Max Extract" key, 120 volts should be sent to the meter. If you get 120 volts, your latch assy. has failed and should be replaced. If you don't get 120 volts, your control board output has failed and needs to be replaced. Hope this helps.

Check you door latch. When you open the door, there should be a black square hole on the frame and a black round hole above it with a pin sticking out. The pin is probably broken off and the door latch assembly needs to be replaced.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

On that type of washer the door lock is wired in series with the water level switch and if water remains in tub the door lock will not power up and unlock..what you can try is (if havent already done so) is select the drain/spin only cycle and when the water has drained the door should unlock

power outage should not have caused this / but the do is (door) code it either didn't lock . or is unable to lock . the latch assem may have to be leplaced . try turning power of /just unplug and plug back in and try to program .. if it doesn't i would repl door latch .. pls feed back mm

The Control Lock is a safety feature that allows the consumer to lock the control panel to prevent small children from manipulating the controls. It can inadvertently be set following a power outage, or by leaning against the control panel. The following link explains how to turn the feature on/off:

These instructions are printed on the front panel of the appliance and in the owner's manual. If this does not correct your problem, then you may have a more serious problem than a simple operator control issue. If you need further assistance, please let me know. I hope this corrects the problem for you.

If the washer door will not open, the following link explains how to use the manual release to open the door:

After power outage that will happen do this to fix.
Select PAUSE/CANCEL twice to cancel the cycle. Select
DRAIN & SPIN if there is excessive water in the washer.
Re-select cycle and press START. If the problem remains, call
for service.