When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day[1] Onsite Service, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it – so you can get back to work.

Remote problem diagnosis and technical telephone support

Hardware exchange

Prepaid shipping label, materials, and instructions for return

Standard coverage window

We’ll be there the next business day.[1]. Our experts are ready when you need you help. In-person repairs, parts, and service will arrive at your door the very next business day.[1].

Support you can count on. Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Help is on the line – or at your door. Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.

Major parts replacement is limited to one each per year. For accidental damage protection coverage, major parts include but are not limited to the screen (LCD), DVD/CD-ROM, motherboard, processor, hard-disk drive, and memory. The cost to repair a major part after the limit of one event per year has been reached will be charged on a time-and-materials basis Error in design, construction, product programming, or instructions to the product. Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act. Damage caused by failure to provide manufacturer's recommended maintenance or operating specifications Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair the product, use of damaged or defective media Alteration or modification of the product in any way Geographic coverage may vary. Exclusions to accidental damage coverage Data loss or corruption; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; gradual deterioration Accidental damage protection does not provide coverage for: Troubleshooting for interconnectivity or compatibility problems Activities such as, but not limited to, the following are excluded from this service: Recovery and support of the operating system, other software, and data The Customer's requested ship-to or pickup location must not require HP to ship replacement or replaced products or parts through international customs. Support for network-related problems At the discretion of HP, service will be provided using a combination of remote diagnosis and support, shipment of a replacement product, or other service delivery methods. Other service delivery methods may include the shipment of customer-replaceable parts, such as a keyboard, mouse, or other parts classified as Customer Self Repair parts. HP will determine the appropriate delivery method required in order to provide effective and timely Customer support. Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP Diagnosis or maintenance at the Customer site (if onsite diagnosis or maintenance is required and requested, the Customer will be billed at standard HP service rates) Services required due to failure of the Customer to take avoidance action previously advised by HP. Services that, in the opinion of HP, are required due to improper treatment or use of the product

Customer Responsibilities

Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility Start self-tests and install and run other diagnostic tools and programs Perform other reasonable activities to help HP identify or resolve problems, as requested by HP For selected products, the Customer must inform HP of all configuration requirements for the replacement product prior to commencement of service and must document such configuration requirements on each service request order form. Replacement products will usually be delivered to and defective products will be picked up from the Customer’s reception desk or goods reception area if the specified Customer address is a business address. The Customer must acknowledge the receipt of the replacement product by signing the freight carrier air bill at the time of delivery. Install the user application software and ensure that all software is appropriately licensed Maintain a current backup copy of the operating system, development program, and all other applicable software programs and data The Customer must ship the defective product or parts to HP within 3 business days of receipt of the replacement product/parts and must obtain a prepaid insurance receipt, to be retained by the Customer as proof of shipment to HP. If the defective product or part is not received by HP within 10 business days of the Customer’s receipt of the replacement product, the Customer will be charged the replacement product’s list price. At the time of the service request, the Customer must provide a credit card number or purchase order number to HP. It is the Customer’s responsibility to: Restore software and data on the unit after the repair or replacement The Customer is responsible for registering to use HP's electronic facility in order to gain access to restricted product information and to receive proactive notification or other services available to the Customer. The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as customer-replaceable parts and replacement units delivered to the Customer. If required by HP, the Customer or HP Authorized Representative must register the hardware product to be supported within ten (10) days of purchase of this service, using the registration instructions within each package or e-mail document, or as otherwise directed by HP. In the event a covered product changes location, registration (or a proper adjustment to existing HP registration) is to occur within ten days of the change. The Customer will be required, upon HP request, to support HP's remote problem resolution efforts. The Customer will:

Shop by other brands. . .

1 HP is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, HP will credit your account for the amount overcharged.

2 Image is a representation of this product type. It may not be an exact image of the product you will receive.

3 HP is not responsible for shipping delays, including delays related to order processing or unexpected increase in demand. The estimated order to ship days displayed are estimates and do not represent a commitment by Hewlett-Packard to meet such timelines. These estimates are the number of days from acceptance of an order to shipment from a Hewlett-Packard factory.