That silence could kill you. How can you fix what you don’t know is a problem?

The Blessed Complainers

Complaining customers who complain to you are the blessed few, to be showered with lotus petals and crowned with olive wreaths. These are the bringers of a rare and valuable gift: a glimpse of ourselves in the mirror when our mask has slipped.

Some complaints arise because we failed to live up to the promises we made. Learn what the unhappy expected and what they believe they got. In the answer lies a wealth of ways to become more delightful and more profitable.

Some complaints arise because we sold to the wrong person. The customer is always right but not every customer is right for us. Listen to complaining customers for clues to who we are not.

“Failure is not a single, cataclysmic event. You don’t fail overnight. Instead, failure is a few errors in judgement, repeated every day.” Jim Rohn.