Often, the traditional
mandatory training required by regulatory agencies does not adequately prepare
staff to perform the tasks as expected. Reviewing the information once a year,
staff forget the information before they are required to complete the task on
the job. It’s no surprise, then, that when surveys or inspections occur, staff
are unable to perform as required.

This case study session will
explore how one healthcare institution implemented performance support (PS) to
overcome the “forgetting curve” and provided safety information for associates
directly in their workflow. Now as questions occur, staff have immediate access
to specific answers, allowing them to quickly return to the task at hand. The
new process successfully documented compliance and achieved surveyor
recognition for “exemplary safety education.” This session will briefly review
PS concepts, demonstrate the process used for development of the PS, and
discuss how it was implemented in conjunction with mandatory training.

In this session, you will learn:

Basic concepts of
performance support

How to incorporate
the PS Pyramid into PS

How to define
requirements to be included in a PS solution

How to prepare
staff for a regulatory survey after implementation of PS

Demonstration of the EPSS (electronic
performance support system) developed on Ontuitive’s LearningGuide Manager.

Molly Petroff

Education Specialist

Saint Vincent Hospital

Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect
of performance support (PS) at the hospital and has implemented several PS
solutions focusing on the moment of apply for health system associates. She
has worked in staff development for over 25 years, focusing the last 15 years
on online learning technologies and the last five years primarily on PS design
and development. She has authored numerous eLearning programs and PS
solutions for in-house delivery and for other institutions. Molly, an RN, holds a
BSN in nursing, an MEd in adult education, and certificates in eLearning
instructional design and 5MoN design.