2014 Public Service Employee Survey Results by Theme for Electronic Commerce Compliance Division

The results of the 2014 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace).

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response
category.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

42

38

9

7

3

0

0

80

11

181746

2014

Canada Revenue Agency

47

38

7

6

2

0

0

85

8

32112

2014

Branches

53

34

6

4

2

0

0

88

5

8016

2014

Compliance Programs Branch

50

35

7

5

2

0

0

86

8

706

2014

GST/HST Directorate

57

28

7

5

2

0

0

85

8

127

2014

Electronic Commerce Compliance Division

29

46

13

12

0

0

0

75

12

24

Use of Official Languages

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

68

22

4

3

1

1

1

91

4

181921

2014

Canada Revenue Agency

75

18

3

2

1

1

1

95

3

32149

2014

Branches

70

20

4

3

1

1

1

92

4

8023

2014

Compliance Programs Branch

70

21

3

2

1

1

1

93

4

707

2014

GST/HST Directorate

73

18

5

2

2

0

1

92

3

127

2014

Electronic Commerce Compliance Division

67

25

8

0

0

0

0

92

0

24

2011

Public Service

71

20

4

3

1

1

1

92

4

200894

2011

Canada Revenue Agency

76

18

3

2

1

0

1

95

3

32015

2008

Public Service

71

20

3

3

1

0

1

92

4

169051

2008

Canada Revenue Agency

75

18

3

2

1

1

1

94

3

29780

Question 3. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

64

20

5

6

3

0

1

85

9

181861

2014

Canada Revenue Agency

71

16

4

4

2

0

2

89

7

32139

2014

Branches

60

19

6

8

5

0

1

81

13

8023

2014

Compliance Programs Branch

59

19

6

8

6

0

2

79

15

707

2014

GST/HST Directorate

65

20

6

5

2

0

2

87

7

127

2014

Electronic Commerce Compliance Division

54

16

17

8

0

0

4

74

9

24

2011

Public Service

66

18

5

6

3

0

2

86

9

200811

2011

Canada Revenue Agency

72

16

4

4

3

0

2

89

7

31988

2008

Public Service

67

18

5

6

3

0

1

86

9

169106

2008

Canada Revenue Agency

72

16

3

4

3

0

1

89

7

29795

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

70

15

5

4

3

0

3

88

6

181584

2014

Canada Revenue Agency

74

12

4

3

3

0

4

90

5

32097

2014

Branches

66

15

6

6

4

0

2

84

10

8003

2014

Compliance Programs Branch

65

16

5

6

5

0

3

83

12

706

2014

GST/HST Directorate

69

17

4

4

2

1

4

90

6

127

2014

Electronic Commerce Compliance Division

63

8

13

8

0

0

8

77

9

24

2011

Public Service

68

15

5

4

3

0

4

87

7

200015

2011

Canada Revenue Agency

73

13

5

3

3

1

4

89

6

31894

2008

Public Service

66

14

5

4

4

1

7

86

9

167148

2008

Canada Revenue Agency

69

11

5

3

4

1

7

87

8

29505

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

77

12

4

2

2

0

3

93

4

181405

2014

Canada Revenue Agency

79

11

3

1

2

0

4

93

3

32056

2014

Branches

77

12

3

2

3

0

2

92

5

7988

2014

Compliance Programs Branch

79

11

3

1

2

1

2

93

3

705

2014

GST/HST Directorate

80

9

4

2

2

1

2

93

3

127

2014

Electronic Commerce Compliance Division

83

4

13

0

0

0

0

87

0

24

2011

Public Service

77

12

4

2

2

0

3

92

4

199764

2011

Canada Revenue Agency

78

11

3

2

2

0

4

93

4

31843

2008

Public Service

78

8

3

2

3

0

6

92

5

166455

2008

Canada Revenue Agency

78

7

3

2

3

1

7

92

5

29400

Question 51. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

59

20

8

4

2

2

5

85

7

180951

2014

Canada Revenue Agency

65

17

7

3

2

1

5

88

5

32002

2014

Branches

57

21

9

6

3

1

3

81

10

7974

2014

Compliance Programs Branch

58

19

9

7

4

1

3

80

11

701

2014

GST/HST Directorate

64

22

8

2

2

1

2

88

4

124

2014

Electronic Commerce Compliance Division

61

17

22

0

0

0

0

78

0

23

Question 52. The training offered by my department or agency is available in the official language of my choice.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

65

20

6

2

2

3

3

90

4

180921

2014

Canada Revenue Agency

69

16

5

2

2

2

3

90

4

31996

2014

Branches

66

20

6

3

1

2

2

90

4

7976

2014

Compliance Programs Branch

67

18

6

4

1

2

2

88

5

702

2014

GST/HST Directorate

75

14

8

2

1

0

1

89

2

124

2014

Electronic Commerce Compliance Division

78

4

17

0

0

0

0

83

0

23

2011

Public Service

67

19

6

2

1

2

3

90

4

200185

2011

Canada Revenue Agency

70

17

5

2

2

2

2

91

4

31918

2008

Public Service

67

18

6

2

1

2

3

89

4

168297

2008

Canada Revenue Agency

70

16

5

2

2

2

2

90

4

29666

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 63. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

19

81

180560

2014

Canada Revenue Agency

15

85

31945

2014

Branches

15

85

7955

2014

Compliance Programs Branch

16

84

701

2014

GST/HST Directorate

13

87

123

2014

Electronic Commerce Compliance Division

Insufficient data

Question 64a. From whom did you experience harassment on the job? Co-workers(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

50

32448

2014

Canada Revenue Agency

51

4807

2014

Branches

54

1146

2014

Compliance Programs Branch

54

112

2014

GST/HST Directorate

50

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 64b. From whom did you experience harassment on the job? Individuals with authority over me(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

63

32448

2014

Canada Revenue Agency

60

4807

2014

Branches

56

1146

2014

Compliance Programs Branch

63

112

2014

GST/HST Directorate

50

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 64c. From whom did you experience harassment on the job? Individuals working for me(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

32448

2014

Canada Revenue Agency

5

4807

2014

Branches

7

1146

2014

Compliance Programs Branch

4

112

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 64d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

4

32448

2014

Canada Revenue Agency

0

4807

2014

Branches

1

1146

2014

Compliance Programs Branch

0

112

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 64e. From whom did you experience harassment on the job? Individuals from other departments or agencies(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

5

32448

2014

Canada Revenue Agency

3

4807

2014

Branches

4

1146

2014

Compliance Programs Branch

4

112

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 64f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

32448

2014

Canada Revenue Agency

11

4807

2014

Branches

3

1146

2014

Compliance Programs Branch

5

112

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 64g. From whom did you experience harassment on the job? Other(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

4

32448

2014

Canada Revenue Agency

3

4807

2014

Branches

4

1146

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65a. Please indicate the nature of the harassment you experienced. Aggressive behaviour(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

40

32479

2014

Canada Revenue Agency

36

4816

2014

Branches

38

1149

2014

Compliance Programs Branch

38

113

2014

GST/HST Directorate

31

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65b. Please indicate the nature of the harassment you experienced. Excessive control(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

40

32479

2014

Canada Revenue Agency

37

4816

2014

Branches

36

1149

2014

Compliance Programs Branch

36

113

2014

GST/HST Directorate

31

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

43

32479

2014

Canada Revenue Agency

36

4816

2014

Branches

40

1149

2014

Compliance Programs Branch

40

113

2014

GST/HST Directorate

44

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65d. Please indicate the nature of the harassment you experienced. Humiliation(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

40

32479

2014

Canada Revenue Agency

40

4816

2014

Branches

37

1149

2014

Compliance Programs Branch

35

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

29

32479

2014

Canada Revenue Agency

24

4816

2014

Branches

28

1149

2014

Compliance Programs Branch

32

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65f. Please indicate the nature of the harassment you experienced. Offensive remark(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

57

32479

2014

Canada Revenue Agency

56

4816

2014

Branches

55

1149

2014

Compliance Programs Branch

64

113

2014

GST/HST Directorate

69

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65g. Please indicate the nature of the harassment you experienced. Personal attack(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

36

32479

2014

Canada Revenue Agency

34

4816

2014

Branches

32

1149

2014

Compliance Programs Branch

28

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65h. Please indicate the nature of the harassment you experienced. Physical violence(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

2

32479

2014

Canada Revenue Agency

1

4816

2014

Branches

Insufficient data

2014

Compliance Programs Branch

0

113

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

32479

2014

Canada Revenue Agency

8

4816

2014

Branches

7

1149

2014

Compliance Programs Branch

7

113

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65j. Please indicate the nature of the harassment you experienced. Threat(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

32479

2014

Canada Revenue Agency

10

4816

2014

Branches

10

1149

2014

Compliance Programs Branch

11

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65k. Please indicate the nature of the harassment you experienced. Unfair treatment(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

46

32479

2014

Canada Revenue Agency

45

4816

2014

Branches

42

1149

2014

Compliance Programs Branch

35

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65l. Please indicate the nature of the harassment you experienced. Yelling or shouting(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

29

32479

2014

Canada Revenue Agency

24

4816

2014

Branches

26

1149

2014

Compliance Programs Branch

18

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 65m. Please indicate the nature of the harassment you experienced. Other(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

14

32479

2014

Canada Revenue Agency

13

4816

2014

Branches

12

1149

2014

Compliance Programs Branch

12

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

51

32463

2014

Canada Revenue Agency

48

4810

2014

Branches

54

1149

2014

Compliance Programs Branch

57

113

2014

GST/HST Directorate

44

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

30

32463

2014

Canada Revenue Agency

29

4810

2014

Branches

33

1149

2014

Compliance Programs Branch

35

113

2014

GST/HST Directorate

38

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

32463

2014

Canada Revenue Agency

5

4810

2014

Branches

7

1149

2014

Compliance Programs Branch

7

113

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

21

32463

2014

Canada Revenue Agency

24

4810

2014

Branches

16

1149

2014

Compliance Programs Branch

10

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

12

32463

2014

Canada Revenue Agency

11

4810

2014

Branches

12

1149

2014

Compliance Programs Branch

9

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

32463

2014

Canada Revenue Agency

6

4810

2014

Branches

4

1149

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

32463

2014

Canada Revenue Agency

15

4810

2014

Branches

14

1149

2014

Compliance Programs Branch

14

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66h. What action(s) did you take to address the harassment you experienced? Other(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

32463

2014

Canada Revenue Agency

9

4810

2014

Branches

10

1149

2014

Compliance Programs Branch

13

113

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 66i. What action(s) did you take to address the harassment you experienced? I took no action(Question asked only to employees who indicated that they were a victim of harassment (Q63))

Survey year

Organization

(%)

Total responses

2014

Public Service

25

32463

2014

Canada Revenue Agency

27

4810

2014

Branches

24

1149

2014

Compliance Programs Branch

25

113

2014

GST/HST Directorate

38

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67a. Why did you not file a grievance or a formal complaint about the harassment you experienced? The issue was resolved.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

30161

2014

Canada Revenue Agency

14

4518

2014

Branches

15

1102

2014

Compliance Programs Branch

12

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67b. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not think the incident was serious enough.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

30161

2014

Canada Revenue Agency

17

4518

2014

Branches

18

1102

2014

Compliance Programs Branch

10

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67c. Why did you not file a grievance or a formal complaint about the harassment you experienced? The behaviour stopped.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

30161

2014

Canada Revenue Agency

11

4518

2014

Branches

11

1102

2014

Compliance Programs Branch

9

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67d. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual apologized.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

30161

2014

Canada Revenue Agency

8

4518

2014

Branches

9

1102

2014

Compliance Programs Branch

6

110

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67e. Why did you not file a grievance or a formal complaint about the harassment you experienced? Management intervened.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

30161

2014

Canada Revenue Agency

10

4518

2014

Branches

11

1102

2014

Compliance Programs Branch

10

110

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67f. Why did you not file a grievance or a formal complaint about the harassment you experienced? The individual left or changed jobs.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

30161

2014

Canada Revenue Agency

11

4518

2014

Branches

12

1102

2014

Compliance Programs Branch

9

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67g. Why did you not file a grievance or a formal complaint about the harassment you experienced? I changed jobs.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

30161

2014

Canada Revenue Agency

12

4518

2014

Branches

18

1102

2014

Compliance Programs Branch

18

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67h. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

30161

2014

Canada Revenue Agency

8

4518

2014

Branches

8

1102

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67i. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was too distraught.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

30161

2014

Canada Revenue Agency

12

4518

2014

Branches

11

1102

2014

Compliance Programs Branch

12

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67j. Why did you not file a grievance or a formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

25

30161

2014

Canada Revenue Agency

20

4518

2014

Branches

20

1102

2014

Compliance Programs Branch

21

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67k. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was advised against filing a complaint.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

30161

2014

Canada Revenue Agency

8

4518

2014

Branches

7

1102

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67l. Why did you not file a grievance or a formal complaint about the harassment you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

45

30161

2014

Canada Revenue Agency

43

4518

2014

Branches

40

1102

2014

Compliance Programs Branch

35

110

2014

GST/HST Directorate

37

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67m. Why did you not file a grievance or a formal complaint about the harassment you experienced? Someone threatened me.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

2

30161

2014

Canada Revenue Agency

1

4518

2014

Branches

1

1102

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

0

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67n. Why did you not file a grievance or a formal complaint about the harassment you experienced? I did not believe it would make a difference.(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

54

30161

2014

Canada Revenue Agency

50

4518

2014

Branches

48

1102

2014

Compliance Programs Branch

52

110

2014

GST/HST Directorate

63

16

2014

Electronic Commerce Compliance Division

Insufficient data

Question 67o. Why did you not file a grievance or a formal complaint about the harassment you experienced? Other(Question asked only to employees who indicated that they were a victim of harassment (Q63) and that they did not file a grievance / formal complaint (Q66))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

30161

2014

Canada Revenue Agency

12

4518

2014

Branches

12

1102

2014

Compliance Programs Branch

10

110

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 68. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

16

19

20

7

7

24

7

50

22

180780

2014

Canada Revenue Agency

22

21

19

6

5

22

6

59

15

31977

2014

Branches

22

19

18

5

4

25

7

60

14

7965

2014

Compliance Programs Branch

17

17

20

5

6

28

7

53

16

701

2014

GST/HST Directorate

24

16

18

4

4

31

3

61

12

124

2014

Electronic Commerce Compliance Division

13

13

17

0

9

44

4

50

17

23

Question 69. My department or agency works hard to create a workplace that prevents harassment.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

26

30

19

7

6

11

1

64

14

180720

2014

Canada Revenue Agency

36

33

15

5

4

7

1

75

9

31953

2014

Branches

37

32

15

4

3

8

1

76

8

7958

2014

Compliance Programs Branch

30

31

19

5

4

9

2

69

10

702

2014

GST/HST Directorate

45

27

11

6

3

7

0

77

11

124

2014

Electronic Commerce Compliance Division

30

30

9

9

9

13

0

70

20

23

2011

Public Service

31

36

16

7

4

6

0

72

12

198422

2011

Canada Revenue Agency

41

38

11

5

3

3

0

81

8

31702

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 74. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

8

92

180400

2014

Canada Revenue Agency

7

93

31921

2014

Branches

6

94

7948

2014

Compliance Programs Branch

8

92

698

2014

GST/HST Directorate

7

93

122

2014

Electronic Commerce Compliance Division

Insufficient data

Question 75a. From whom did you experience discrimination on the job? Co-workers(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

36

13828

2014

Canada Revenue Agency

31

2293

2014

Branches

34

503

2014

Compliance Programs Branch

20

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 75b. From whom did you experience discrimination on the job? Individuals with authority over me(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

80

13828

2014

Canada Revenue Agency

79

2293

2014

Branches

81

503

2014

Compliance Programs Branch

89

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 75c. From whom did you experience discrimination on the job? Individuals working for me(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

13828

2014

Canada Revenue Agency

2

2293

2014

Branches

4

503

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 75d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility(e.g., inmates, offenders, patients, detainees) (Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

13828

2014

Canada Revenue Agency

Insufficient data

2014

Branches

Insufficient data

2014

Compliance Programs Branch

0

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 75e. From whom did you experience discrimination on the job? Individuals from other departments or agencies(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

13828

2014

Canada Revenue Agency

5

2293

2014

Branches

7

503

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 75f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

13828

2014

Canada Revenue Agency

8

2293

2014

Branches

3

503

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 75g. From whom did you experience discrimination on the job? Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

8

13828

2014

Canada Revenue Agency

11

2293

2014

Branches

10

503

2014

Compliance Programs Branch

13

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76a. Please indicate the type of discrimination you experienced. Race(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

20

13822

2014

Canada Revenue Agency

25

2290

2014

Branches

25

503

2014

Compliance Programs Branch

33

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76b. Please indicate the type of discrimination you experienced. National or ethnic origin(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

17

13822

2014

Canada Revenue Agency

20

2290

2014

Branches

23

503

2014

Compliance Programs Branch

33

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76c. Please indicate the type of discrimination you experienced. Colour(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

12

13822

2014

Canada Revenue Agency

16

2290

2014

Branches

14

503

2014

Compliance Programs Branch

25

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76d. Please indicate the type of discrimination you experienced. Religion(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

5

13822

2014

Canada Revenue Agency

6

2290

2014

Branches

7

503

2014

Compliance Programs Branch

9

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76e. Please indicate the type of discrimination you experienced. Age(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

23

13822

2014

Canada Revenue Agency

24

2290

2014

Branches

24

503

2014

Compliance Programs Branch

22

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76f. Please indicate the type of discrimination you experienced. Sex(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

24

13822

2014

Canada Revenue Agency

23

2290

2014

Branches

23

503

2014

Compliance Programs Branch

27

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76g. Please indicate the type of discrimination you experienced. Sexual orientation(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

13822

2014

Canada Revenue Agency

2

2290

2014

Branches

2

503

2014

Compliance Programs Branch

0

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76h. Please indicate the type of discrimination you experienced. Marital status(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

13822

2014

Canada Revenue Agency

7

2290

2014

Branches

8

503

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76i. Please indicate the type of discrimination you experienced. Family status(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

13822

2014

Canada Revenue Agency

13

2290

2014

Branches

14

503

2014

Compliance Programs Branch

9

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76j. Please indicate the type of discrimination you experienced. Disability(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

13822

2014

Canada Revenue Agency

16

2290

2014

Branches

15

503

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76k. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

1

13822

2014

Canada Revenue Agency

0

2290

2014

Branches

1

503

2014

Compliance Programs Branch

0

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 76l. Please indicate the type of discrimination you experienced. Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

30

13822

2014

Canada Revenue Agency

27

2290

2014

Branches

30

503

2014

Compliance Programs Branch

25

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

29

13830

2014

Canada Revenue Agency

28

2294

2014

Branches

30

504

2014

Compliance Programs Branch

13

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

16

13830

2014

Canada Revenue Agency

14

2294

2014

Branches

19

504

2014

Compliance Programs Branch

13

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

6

13830

2014

Canada Revenue Agency

3

2294

2014

Branches

4

504

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

19

13830

2014

Canada Revenue Agency

21

2294

2014

Branches

14

504

2014

Compliance Programs Branch

11

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

6

13830

2014

Canada Revenue Agency

5

2294

2014

Branches

6

504

2014

Compliance Programs Branch

0

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

13830

2014

Canada Revenue Agency

5

2294

2014

Branches

5

504

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

13830

2014

Canada Revenue Agency

9

2294

2014

Branches

10

504

2014

Compliance Programs Branch

11

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77h. What action(s) did you take to address the discrimination you experienced? Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

13830

2014

Canada Revenue Agency

8

2294

2014

Branches

9

504

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 77i. What action(s) did you take to address the discrimination you experienced? I took no action(Question asked only to employees who indicated that they were a victim of discrimination (Q74))

Survey year

Organization

(%)

Total responses

2014

Public Service

48

13830

2014

Canada Revenue Agency

49

2294

2014

Branches

51

504

2014

Compliance Programs Branch

66

55

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The issue was resolved.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

6

12831

2014

Canada Revenue Agency

6

2162

2014

Branches

6

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not think the incident was serious enough.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

11

12831

2014

Canada Revenue Agency

11

2162

2014

Branches

14

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The behaviour stopped.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

4

12831

2014

Canada Revenue Agency

4

2162

2014

Branches

4

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual apologized.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

12831

2014

Canada Revenue Agency

3

2162

2014

Branches

2

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Management intervened.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

3

12831

2014

Canada Revenue Agency

3

2162

2014

Branches

2

479

2014

Compliance Programs Branch

0

53

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? The individual left or changed jobs.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

5

12831

2014

Canada Revenue Agency

4

2162

2014

Branches

5

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I changed jobs.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

7

12831

2014

Canada Revenue Agency

10

2162

2014

Branches

14

479

2014

Compliance Programs Branch

17

53

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

12831

2014

Canada Revenue Agency

9

2162

2014

Branches

10

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was too distraught.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

10

12831

2014

Canada Revenue Agency

11

2162

2014

Branches

11

479

2014

Compliance Programs Branch

9

53

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

23

12831

2014

Canada Revenue Agency

19

2162

2014

Branches

23

479

2014

Compliance Programs Branch

26

53

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was advised against filing a complaint.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

9

12831

2014

Canada Revenue Agency

8

2162

2014

Branches

9

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I was afraid of reprisal ((e.g., having limited career advancement, being labelled a troublemaker).(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

44

12831

2014

Canada Revenue Agency

42

2162

2014

Branches

46

479

2014

Compliance Programs Branch

51

53

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Someone threatened me.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

2

12831

2014

Canada Revenue Agency

2

2162

2014

Branches

1

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? I did not believe it would make a difference.(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

65

12831

2014

Canada Revenue Agency

63

2162

2014

Branches

62

479

2014

Compliance Programs Branch

70

53

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 78o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? Other(Question asked only to employees who indicated that they were a victim of discrimination (Q74) and that they did not file a grievance / formal complaint (Q77))

Survey year

Organization

(%)

Total responses

2014

Public Service

13

12831

2014

Canada Revenue Agency

13

2162

2014

Branches

11

479

2014

Compliance Programs Branch

Insufficient data

2014

GST/HST Directorate

Insufficient data

2014

Electronic Commerce Compliance Division

Insufficient data

Question 79. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

17

18

21

4

3

31

7

55

11

180669

2014

Canada Revenue Agency

23

19

19

3

3

27

6

63

8

31968

2014

Branches

22

17

19

2

2

31

7

63

7

7961

2014

Compliance Programs Branch

17

16

19

3

3

34

8

57

10

700

2014

GST/HST Directorate

23

11

16

3

4

36

6

59

13

123

2014

Electronic Commerce Compliance Division

13

0

21

4

9

44

8

28

28

23

Question 80. My department or agency works hard to create a workplace that prevents discrimination.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

28

30

18

4

3

15

2

70

9

180578

2014

Canada Revenue Agency

38

32

15

3

2

9

1

78

6

31950

2014

Branches

39

30

14

2

1

11

1

79

5

7955

2014

Compliance Programs Branch

34

28

17

3

2

13

2

73

7

701

2014

GST/HST Directorate

51

23

10

4

3

7

1

81

8

124

2014

Electronic Commerce Compliance Division

48

13

17

4

9

9

0

67

15

23

2011

Public Service

35

36

14

4

2

8

0

77

7

198306

2011

Canada Revenue Agency

43

37

11

4

2

4

0

83

6

31680

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 81. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

15

85

180286

2014

Canada Revenue Agency

15

85

31910

2014

Branches

13

87

7939

2014

Compliance Programs Branch

12

88

695

2014

GST/HST Directorate

11

89

122

2014

Electronic Commerce Compliance Division

Insufficient data

Question 82. Were any measures taken to accommodate your needs?(Question asked only to employees who requested measures to accommodate their needs (Q81))

Survey year

Organization

Yes(%)

No(%)

Total responses

2014

Public Service

78

22

27355

2014

Canada Revenue Agency

81

19

4884

2014

Branches

83

17

1047

2014

Compliance Programs Branch

80

20

82

2014

GST/HST Directorate

100

0

14

2014

Electronic Commerce Compliance Division

Insufficient data

Question 83. I am satisfied with the measures that were taken to accommodate my needs.(Question asked only to employees who requested measures to accommodate their needs (Q81) and indicated that measures were taken (Q82))

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

50

32

6

7

4

0

0

83

11

21409

2014

Canada Revenue Agency

51

32

5

7

4

0

0

84

10

3968

2014

Branches

56

28

5

6

4

1

0

85

10

869

2014

Compliance Programs Branch

53

34

8

5

2

0

0

86

6

66

2014

GST/HST Directorate

57

22

14

7

0

0

0

79

7

14

2014

Electronic Commerce Compliance Division

Insufficient data

Labour Management Relations and Collective Agreements

Question 70. I am familiar with the provisions of my collective agreement.

Survey year

Organization

Strongly agree(%)

Somewhat agree(%)

Neither agree nor disagree(%)

Somewhat disagree(%)

Strongly disagree(%)

Don't know(%)

Not applicable(%)

Positive answers(%)

Negative answers(%)

Total responses

2014

Public Service

26

50

10

5

2

2

5

81

8

180775

2014

Canada Revenue Agency

29

50

11

5

2

2

2

82

8

31981

2014

Branches

32

49

9

4

1

1

4

85

5

7962

2014

Compliance Programs Branch

34

53

6

3

1

1

3

90

4

702

2014

GST/HST Directorate

42

45

5

4

0

0

4

91

4

124

2014

Electronic Commerce Compliance Division

35

52

4

4

0

0

4

91

5

23

2011

Public Service

25

51

10

6

2

1

4

81

8

198482

2011

Canada Revenue Agency

28

53

10

5

1

1

2

84

6

31712

2008

Public Service

25

49

10

7

3

2

5

79

10

165000

2008

Canada Revenue Agency

25

53

10

6

2

1

2

82

8

29196

Question 71. The union-management consultation process has been effective in addressing issues in my workplace.