Does anyone use SAP BCM (SAP Contact Center)and if so, what report do you use for email service level?

20 Mar 2018 01:12:23

Jonty Pearce

Editor

Call Centre Helper

I have not seen any

I have not yet come across an implementation of SAP Contact Center in my travels. There is probably some out there but may be difficult to track down. It may be worth joining the SAP user group and asking there.