Emergency Services

Welcome to the Emergency Department
at Jersey City Medical Center

Call us (201) 915-2200

We strive to provide the best care possible for our patients. This brochure
is designed to help you understand our services and know what to expect
during your visit to the Emergency Department.

The Emergency Department has designed specialty areas. The Fast Track area
is for treatment of minor injuries or illness. Our Pediatric Emergency
is designed specifically for children. There is also the general medical
and acute care division which treats all types of injuries and illness.
Our trauma bays are reserved for our most critically ill patients. The
Emergency Department is staffed by trained physicians, nurse practitioners,
physician assistants, nurses and patient care technicians 24 hours a day,
7 days a week. If you have further questions after reviewing this information,
we are pleased to answer your questions and address your concerns.

Triage

Triage is the beginning of the medical treatment process in the Emergency
Department. It is performed by a licensed medical professional who determines
the severity of your condition. The most acutely ill and injured patients
are seen first. The Triage Nurse checks temperature, blood pressure, pulse,
and respiration, and takes a brief medical history to evaluate your condition.
The Triage Nurse may also request a urine specimen, draw blood, or send
you for an x-ray in order to speed up your care.

Registration

In order to create a permanent record of each visit, you will be asked
to provide one or all of the following: a driver's license, social security
card, insurance information, address, phone number, and other information.
You will also need to sign consent forms giving us permission to treat
you. If you have a doctor or go somewhere routinely for care, you should
inform the Registrar and the medical staff so your doctor can be notified.

We treat all patients regardless of their ability to pay. If a co-payment/deductible
is required from your insurance company, a member of the Patient Access
Department will ask for this collectible after the medical screening exam
has been performed.

If patients do not have insurance and need financial assistance, please
call (201)912-2936.

Admission

Patients requiring admission to the hospital will be informed of the floor
and the bed location once it is available. If there is no bed available
then the care will be continued in the Emergency Department while the
patient is awaiting a bed. In the event that you are not well enough to
go home the physician may recommend that you stay for observation for
up to 24 hours. During this time period you will continue to have tests
done and medication administered. You will be assigned a room in our observation unit.

Discharge

You will be given instructions for follow-up care before you leave the
Emergency Department. You should not leave the Emergency Department until
you receive and understand all the information necessary for your follow-up
care. All prescriptions should be filled and follow-up appointments made
as soon as possible. There is a pharmacy located in the main lobby to
fill your prescriptions.

Visitors

In order to ensure the best care, protect privacy, and provide a safe environment
for all our patients- we initially ask relatives and friends to remain
in the waiting room unless their presence is absolutely necessary for
the care of the patient. After the physician has completed the medical
evaluation, one visitor may be allowed to stay with each patient. However,
as space in the Emergency Department is limited, it is essential that
visitors remain at the patient's bedside while inside the treatment area.
Under certain circumstances, visitation may temporarily be suspended.

Visitors and patients should feel free to approach the greeter or a member
of our Security Staff with any questions while they are waiting.

The Emergency Department at Jersey City Medical Center is here for your
urgent and emergency care needs 24/7, 365 days a year.

Our Emergency Team

The Emergency Department at Jersey City Medical Center is the Regional
Trauma Center, (Level II) staffed 24 hours a day by board certified and
board eligible emergency physicians from Emergency Medical Associates
(EMA), and is one of the premier emergency physician groups in the country.
It is supported by a comprehensive team of healthcare professionals, including
highly skilled nurse practitioners and physician assistants and many certified
and trauma trained registered nurses.

Waiting Time

Patients are treated according to the seriousness of their condition and
not in order of arrival. Waiting times will vary if you require a special
room or laboratory or x-ray results to be completed. Our goal is to provide
the highest quality clinical care to all patients in a timely manner with
a minimal wait time. Our state-of –the-art clinical information
systems allow us to closely monitor our waiting times and operations.

Billing Information

You or your insurance company will receive bills for the visit to the Emergency
Department. One bill is from the hospital while physician services are
billed separately.

Parking

Patients can show their discharge paperwork to the parking attendant in
order to validate their parking tickets.

Café

We have a Starbucks Kiosk in the main lobby which offers coffee, newspapers,
tea, pastries, soup, sandwiches and other delicacies. It is open Monday-
Friday from 8am-8pm and Saturday-Sunday from 7am-7pm.

We are committed to quality patient care. If your visit did not meet or
exceed your expectations, please contact:

Nurse Director Emergency Department
201-915-2188

Physician Director
201-915-2928

Patient Engagement Coordinators
201-915-2853 or 3465

If you have any questions when you receive your bills, please call the
appropriate number below:

Patient Stories

" Jersey City Medical Center is always here for you. The dedication of the team makes this place a truly great provider of health care in our community. I got everything I needed at Jersey City Medical Center. I was truly in the right place."