The Front Office Staff is the first point of contact for customers for the Practice. The Front Office Staff is responsible for greeting customers, answering the phones, scheduling appointments, completing administrative processing and recordkeeping. The Front Office Staff will be able to answer questions regarding advertising promotions, screen customers to determine what services will meet their needs, and demonstrate excellent customer service. The position supports the mission of the practice by demonstrating excellent customer care and incorporating telemarketing and customer retention calls as needed.

Responsibilities:

Customer Service

Opens the office and ensures the front office is in order.

Retrieves phones messages and prioritizes return phone calls.

Greets and assists/directs customers who come to the practice.

Answers incoming calls and guides customers to the appropriate service.

Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all customers.