Customer relations department

Customer relations departments are set up by companies to handle all the contact with their customers. This includes help desks, the sales team, reception and the answering service. The tasks they carry out do not differ substantially from the activities of a contact centre. Customer relations departments also need to keep their customer contact activities as efficient as possible. Many customers want to be able to get in touch with a company. The company can enhance customer experience by ensuring the customer is heard and the contact is handled appropriately. Steam provides your staff with a user-friendly, well-organised environment for efficient handling of customer contact.

Why Steam call centre software?

Easy of use

Steam is easy to use for all your staff. It provides a single environment in which your staff can deal with all forms of customer contact. You can manage all parts of the system to make sure customer contact is carried out efficiently.

Multichannel customer contact

A company can let its customers choose how they want to be approached by setting up several methods of contact. Steam enables the agents to handle all methods, and the company ensures its customers are heard. The agent can decide how to approach the customer.

Easy to manage

Despite the numerous options, creating and managing campaigns is easy. Creating and managing campaigns is easy in Steam. Without having to rely on an IT specialist, you can edit scripting, process new address files, de-duplicate addresses, sort result codes at the campaign level and much more.

Agenda and travel time optimisation

Steam provides you with a personal agenda module which you can link to Microsoft Exchange, Google en Office365. The standard functions can be expanded with a scheduler that optimises travel time between appointments. Journeys are taken into account and appointments are scheduled efficiently. A unique feature is the possibility for an agent to ignore the standard appointment time (set by you) if the circumstances require so.

Comprehensive reports module

Make your figures talk. Many organisations still face difficulties when trying to interpret their own facts, figures and statistics. Our broad reporting module allows you to present your data according to your own design. Once you have established a report format, you can store it for later use in other projects.Reduce costs

Reduce costs

By efficiently presenting contact tasks to the appropriate agent, you can reduce costs and complete more contact actions and present an overview of the results in the management module. And of course, you only pay for what you use.

What our customers have to say about Steam

“With Steam we are even more efficient and customer-friendly!”

René Posthuma

@Mplus

“Steam continues to develop and adapts to the ever-changing and dynamic world of customer contact.”

Patricia Schra

@Soleo Contact Centers

“We give Steam a well-deserved 8 out of 10!.”

Hugo van Marlen

@CCPG

A complete package

Steam offers endless possibilities. Besides inbound and outbound phone calls, it can handle email, chats and video chats, sms and WhatsApp messages, and even your presence on social media such as Twitter en Facebook: Steam enables you to organise your customer contact in the way that best suits you.

Inbound

Using Steam to set up your inbound call system means innovation and, of course, increased efficiency.

Outbound

You need to design a system for outbound calls. From now on you can use smart functions provided by Steam.

Callblending

Blending all your customer contact operations will make your organisation flexible and efficient.

E-mail

Steam can manage all your incoming and outgoing emails.

Chat

Chats with customers and ensuring they have a positive experience when dealing with your organisation is also possible with Steam.

SMS

With Steam you can send SMS messages to serve as reminders of appointments.

Social Media

Possibilities for communications with your customers through various kinds of social media are fully integrated into Steam. Sites such as Twitter, Facebook Messenger, WhatsApp, Instagram and Pinterest can be handled effortlessly.

Monitoring

Inzicht hebben en houden in de processen en de output van uw klantcontact.Steam enables you to gain insight into your customer contact processes and keep track of the resulting output.

Links (API)

A standard Application Programming Interface allows you to link third-party software to Steam. Consider the costs