Resume

Customer Service Data Entry

Resume:

Home Equity Process Coordinator and Customer Service experience including: Loan Processing, Tax Specialist and Account Management. Subject Matter Expert for the Centralized Unit Team. Established relationships within the PODS and became the go to person for tasks related to questions or issues that have had customer impacts.

Excellent attention to detail

Able to handle heavy deadlines

Effective communication skills

Teamwork / Partnerships

Problem solver

Customer focus

Professional Experience

CAPITAL ONE. 1/2017 to current

Process Coordinator II/ IT Support One

Diagnosed, identified and resolved system errors and delivered valuable feedback for coaching opportunities when the process and procedures were not followed

Performed password resets and unlocked user profiles for customers using the document imaging system

Managed reporting updates to the system

Loan coordinator 3/2015- 12/2016

Reviewed and cleared level 1,2 & 3 underwriting conditions for home equity lines of credit and home equity loans

Reviewed Title Commitments and Homeowner Insurance policies

Performed third-party services, such as ordering Appraisal, Title and Insurance updates

Centralized Unit Team Lead: I would distribute the pipeline to the associates, cross train with the new team members and provide feedback to management about issues or concerns that needed to be addressed

CMG Financial 1/2014 to 6/2014

RESPA Specialist

Reviewed GFE and applications submitted by brokers to ensure good loan file quality prior to sending out initial disclosures on Wholesale loans

Assisted broker shops in keeping status of loan files in process.

Assisted brokers with uploading loan files and keeping their broker status current

STERNS LEANDING 6/2013 to 12/2013

RESPA Coordinator

Reviewed GFE and applications submitted by brokers to ensure proper loan file quality and staying within compliance before disclosing on Wholesale loans

Reviewed GFE and applications on retail loans to ensure the loan file was in compliance before sending out initial retail disclosures to the borrower and loan officer