Customer Service

Privacy Policy

We will NEVER sell or give your information to anyone else or add you to any mailing lists, even if you’ve written to us or placed an order.

Our commitment to privacy

We respect and value our customers’ privacy and security. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available through a link at the bottom of each page and at every point where personally identifiable information may be requested.

The information we collect and how we use it:

In processing your order, we may require various forms of personal information from you, depending on the payment method you choose. We will never ask for more information than is necessary for the bank to verify your payment. If we have trouble processing your order, the contact information you provided is used to get in touch with you. We do not share that information with outside parties except to the extent necessary to complete your order.

IP addresses are recorded for security purposes only during the checkout process.

On some pages, you can submit feedback or leave comments; we may ask you for some additional information so we can better address an issue, but you are never required to leave additional information, and we will never send you unsolicited emails. The only times you will get email from us are if you place an order, ask a question, or subscribe to our newsletter.

We use non-identifying and computer-generated information for statistical purposes only. This includes, among other things, domain, country, browser, platform, and pages visited. Most websites routinely do this, and we never share any of this information with anyone who is not directly involved with the maintenance of our website.

Cookies

A cookie is a piece of data containing information about a user; that data is stored on the user’s hard drive. Usage of a cookie is in no way linked to any personally identifiable information while on our site. If your computer is set to not accept cookies, you will not be able to add more than one item to your cart.

Our commitment to data security

We proudly take every precaution to protect our customers’ privacy and security. When the checkout process asks you to enter sensitive information (such as credit card number and CCV), that information is protected with SSL encryption software. While on a secure page (such as the checkout screens), the padlock icon on web browsers such as Firefox or Microsoft Internet Explorer appears locked, instead of unlocked/open as during normal internet use. All of our customers’ data is restricted within our offices; only employees who need the information to perform a specific job (for example, our financial manager or a customer service representative) are granted access to personally identifiable information. The servers that store sensitive material are kept in a secure, locked environment.

If you have any questions or concerns about the security of our website or our privacy policies, you are always welcome to send us an email.

Curious about us?

Sock Dreams was born in Portland Oregon in the Fall of 2000. We at Sock Dreams are a unique & quirky bunch of individuals who value diversity as much as we value comfy socks and great customer service. Our customers come in many sizes, shapes, genders, etc... and so do we.