All shower units have a 30-year Limited Warranty, and walk-in tub units have a Limited Lifetime Warranty. Please read the warranty as it applies to your Best Bath shower or bathtub.

RETURNED WARRANTY PRODUCTS MUST BE AUTHORIZED BY:

Please Read Carefully:All items must be inspected by the customer upon receipt. All requests for return due to damage must be reported to Bestbath’s Warranty/Customer Service Department within 5 days of receipt of shipment. Questions or concerns about which products are manufactured by Bestbath and thus eligible for return should be addressed to the Warranty Customer Service.

All returns must be approved by the Warranty/Customer Service Department. A Return Goods Authorization (RGA) number will be issued for all approved returns. Return goods received by Bestbath without an assigned RGA number will not be considered for return or credit.

A Returned Goods Authorization is only good for ninety (90) days from the date issued. Bestbath will not accept goods or issue a credit if the product is not properly authorized and received within the 90-day period.

Upon arrival of the item(s) being returned to Bestbath, a determination of the condition of those items will be made. The customer will be responsible for any damage to the items not already noted.

NOTE: CREDIT WILL NOT BE ISSUED IF THE ITEM IS NOT REPAIRABLE OR RESELLABLE. REPAIRABLE DAMAGE WILL INCUR AN ADDITIONAL $65.00 PER HOUR REPAIR COST. THIS COST IS THE RESPONSIBILITY OF THE COMPANY OR INDIVIDUAL REQUESTING THE RETURN AND WILL BE DEDUCTED FROM THE CREDIT.

Special order items are non-refundable and non-returnable. No return or credit will be issued for special order items.