FAQ's - Contact

Feel free to reach us via the following methods:

Who Is The Sock Panda?

The Sock Panda is a kind panda who wanted to be more than just black and white. He wanted color! As a result he started making colorful and fun socks to spice up his life. Now he shares his favorites with the world. His designs are inspired by the moment and reflect the eclectic beauty of his hometown Venice.

What kind of socks can I expect to receive?

Fun socks! The panda creates socks with colorful designs that are made of high quality materials, usually 85% Peruvian cotton (Best if washed in cold water). Some are bright and colorful, some are more subtle. All of them have patterns or graphics that will get compliments. You will receive different designs every month.

For Men:

Daring & Bold - These socks push the limits but are fun! bright colors, bold patterns, cool Characters and whimsical motifs. Animals, Cartoons and nostalgic images. Socks that make a statement that you’re definitely different and that you stand out from a crowd.

Stylish & Suave - Still bold and exciting, but a little more conservative. Interesting patterns, Geometric shapes, bold colors. Sure to get you noticed and start a conversation.

For Women:

Wild & Crazy - Fun, Colorful and Bright. Wild patterns, cool characters and whimsical motifs. Animals, cartoons and nostalgic images. Socks that make the statement that you’re definitely different and that you stand from a crowd.

Patterns & Prints - Fun images, patterns and shapes. Socks that are sure to get you noticed and start a conversation.

For Tween's (ages 8-11):

Two Pairs every month. Wild & Crazy designs and Bold Patterns. Socks that will let kids’ express their personality and stand out in a good way.

For Kid's (ages 3-8):

Adorable characters, animals, shapes and designs. Socks are fun and colorful. Each package comes with fun activities, and items such as stickers, crayons and toys.

Can I choose which socks I receive each month?

No! That’s part of the fun. You get a surprise every month. The Sock Panda picks the best designs and makes sure that you don’t receive the same pair twice.

Can I buy gift subscriptions?

Absolutely! You can specify the gift recipient’s name and address when you checkout.

Be sure to include a gift note. Your giftee will love our Handwritten notes!

How do I know that the socks will fit me?

Tween Sizes:Sock size 6-8 which ranges between ages 8-11. Many kids start to fit into adult socks at about age 12. If the tween you have in mind is tall, or has rather large feet for her/his age, then just skip right on to our adult sizes.

Panda Pals will fit children ages 3 to 8 years. Small corresponds to ages 3 to 5. Medium corresponds to ages 6 to 8.

What if I don’t like the socks I receive?

If you’re not satisfied with your socks for any reason, please contact us and we will send you a replacement. If you wish to change your style preference (Stylish & Suave/Daring & Bold, etc), please let us know!

When do I get my socks?

Sock are sent using USPS First Class mail within 3-5 days of account activation (usually sooner). Each month your socks will be sent around the same time.

International Accounts are processed weekly:

UPS or FedEx will deliver all international shipments from the United States to the entry point of each destination country. At that time, the national postal service of the destination country takes over. Due to the transfer of postal services the tracking information is not always reliable but our team is always available to help track down your socks as best we can.

It takes on average 7-10 additional days for our international packages to reach their final destination. We have seen much shorter and much longer. We are always available to help track down your socks.

If you have a special request and need the socks to arrive on a particular day please contact us and we will accommodate you.

When do I get charged?

Your first charge happens immediately when you sign up. Subsequent charges occur on the same date each month.

I’m outside of the United States. Can I subscribe?

Of course. Just enter your information like anyone else. We charge an extra $3/month for international shipments.

How can I meet the Sock Panda?

The Panda loves meeting new people. Drop him a line here and he’ll get back to you to make plans: panda@sockpanda.com

Cancellations, Refunds and Such . . .

Cancel at any time and for any reason. You can do so either through the account management portal, sending an email to panda@sockpanda.com or calling us at (650) 307-6257.

Please note; while certain special requests will be considered, we usually need a little time to stop the processing of a package.

We must receive your cancellation 24 hours before subscription renewal to cancel your subscription the following month. If we receive your cancellation less than 24 hours before subscription renewal, then you will be charged for the following month and your subscription will be cancelled the month after,

Refunds/Replacement:

While certain requests will be considered (special circumstances), as a general rule; we do not issue refunds. Refunds are reviewed on a case by case basis. We are happy to chat with you about the situation and find the best solution for you! We are always willing to send replacements:

Once you make the request for a replacement - we will immediately send a replacement pair at our expense.

You may keep or give away the original pair you received. No need to send anything back to us.

Please select the contact us button on our site and we will get back to you VERY QUICKLY!

Please contact us with questions or concerns. We are very helpful!

You can do so either through the account management portal, sending an email to panda@sockpanda.com or calling us at (650) 307-6257.