Answers to Online System Questions

General Questions

Yes. You will be required to re-register when first logging into the new system.

You will need your Social Security Number / TIN and Loan Number to complete the registration process.

Important Note: The new system requires a minor adjustment to your existing Centennial Lending loan number. Your loan number currently contains a hyphen. This hyphen will be removed from your loan number once the new system is live. In order to register on the new system you will need to enter your account number without the hyphen. (Example: Current Loan Number 12-34567. New Loan Number 1234567)

In order to access all of the residential loans linked to the same SSN/TIN you simply need to complete the registration process using one of your loan numbers. The system will use this information to pull all of your loans. To switch between loans simply click on “Change Loan” which can be found in the blue menu bar. The system will then display a list of all of your loans, including loan number, date of note, principal balance, and property address.

In order to access all of the commercial loans linked to the same SSN/TIN you need to complete the registration process using one of your loan numbers. Once logged in, click the “Change Loan” button which appears on each detail page and follow the instructions to register the remainder of your commercial loans. You will then have access to all of your commercial loans when logging in.

In short, the new system looks better, works better, and is easier to use than our previous system.

Specifically, the new system offers a modern, more intuitive, interface allowing for faster access to information, resulting in a better overall customer experience. The system is built on sound technology providing a sound and flexible foundation which supports future growth and improvement. Additionally the new system provides Centennial Lending the ability to better communicate with our partners while providing reliable service and data, further improving our partners ability to serve their members.

Unfortunately, accurate 2019 tax information (1098) will NOT be available online. While our new online system will allow you to access 2019 tax information, the data is not accurate. PLEASE DISREGARD 2019 TAX INFORMATION FOUND IN YOUR ONLINE ACCOUNT!

Accurate 2019 tax information will be sent via US Mail on January 15, 2020 and should be in your mail box no later than January 17, 2020. You may contact us directly and request a digital copy of this information.

Note: 2020 tax information will be available via the new system in 2021.

eStatements

Regulations require borrowers receive specific information about their mortgage loan on a monthly basis. In the past, the entirety of this information was contained on the payment coupon provided by Centennial Lending. Unfortunately, our new system produces a payment coupon which lacks some of this information. As a result, we now need to provide a monthly statement to all our borrowers. eStatements are the most secure and efficient way to do so.

These same regulations require borrowers to actively sign up for eStatements and we must maintain a record of this activity. While we understand this is an inconvenience, we believe in the long-term value of the new system and appreciate your patience and understanding.

The easiest way for you to sign up for eStatements is by using our online system. Detailed instructions follow:

Step 1: Log in to your account.

Step 2: Click on “Statement Documents”

Step 3: Click on “Manage Paperless Statements”

Step 4: Select “Electronic” which is found next to “Amortized Loan Statement”

Step 5: Select “NO” next to the sentence beginning with “I would like to opt out of…”

Step 6: After reading the notice, select “YES” next to the sentence beginning with “I have read the notice…”

Step 7: Click “Submit”

Feel free to contact us using our online contact form or call us if you have questions, concerns, or need additional assistance signing up.

We value your business and recognize that changes to your online account access can be frustrating. We have done our best to ensure that your transition to the new system is as easy possible. Our team is available via phone and or email to further assist. Please do not hesitate to reach out if you have questions or concerns.