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“I have been calling and calling and being placed on hold for half an hour at a time and still I did not know what was going to happen and when the problem would be sorted.”

Initially the housing association offered Gillian heaters while the pending issue was looking to be resolved however she declined them as she was under the impression that the heating and hot water issued would be solved far sooner.

A spokesman for the housing association apologised and said the boiler is being replaced on Monday, December 16.

Gillian has high levels of anxiety and depression and said she requires a carer to stay with her - something she claimed they have been unable to now do because of the cold.

She said: “They keep promising that they are going to call but they do not and it seems now it is me that is me constantly chasing them to see what is happening.”

Gillian said: “I went for a coffee with my daughter and she said that I really do not look very well and I just burst into tears.

(Image: Kim Horton.)

“They just ask you questions and then put you on a list.

“I have night terrors and that is why my carer stays with me. She is not able to stay at the moment as it is too cold for me to expect her to be able to stay with me.

“I can not even have the grandchildren to come around to stay as it is too cold.

“I have been through a lot with the family and this is a lot to do with my depression and anxiety. I find it incredibly hard to go out and I am stuck as to what to do.

“They say that they will be out next week but I do not know if I believe them.”

(Image: Kim Horton.)

A spokesperson from The Guinness Partnership, said: “We are sorry Ms Britt has been without heating and hot water, and apologise for the inconvenience this has caused. We were notified of a problem on December 3 and our engineer attended on the same day to repair the fault, but established that a new boiler was needed.

“A survey was carried out on December 6 and an appointment has been made on December 13 December for the new boiler system to be installed on Monday December 16.”

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