Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

Checked Baggage

Checked Baggage Information

Checked Baggage policy

Free Baggage Allowance

Piece concept now applies on all SAA operated flights. Piece concept does not apply for SA Express and Airlink flights.

Please note that any stopovers during a trip may result in different baggage allowances for the flights either side of the stopover. Same day connections are not treated as stopovers and as such will have a uniform baggage allowance across all flights.

Free Baggage Allowance - Checked Baggage

Maximum Weight per piece

Please note, that more than 32kg (70lb) per piece is not accepted as baggage. If exceeding 32kg (70lb), the piece of baggage must be checked as Cargo at specified cargo rated.

Free Baggage Allowance

Children and Infants paying at least 50% of the adult fare are entitled to the same baggage allowance as adults.

Infants not entitled to a seat shall only be permitted to 1 piece of luggage at 23kg and collapsible pram or buggy or car seat.

Business Class

Economy Class

Domestic (Within South Africa)

1 piece at a maximum of 32 kg (70 lb) and maximum dimensions of 158cm (62inches)

1 piece at a maximum of 23 kg (50 lb) and maximum dimension of 158cm (62inches)

Worldwide – USA / Canada

2 pieces at a maximum of 32 kg (70 lb) per piece and maximum dimension of 158cm (62inches) per piece

2 pieces at a maximum of 23 kg (50 lb) per piece and maximum dimension of 158cm (62inches)

Between Africa and Europe / UK

2 pieces at a maximum of 32 kg (70 lb) per piece and maximum dimension of 158cm (62inches) per piece

1 piece at a maximum of 23 kg (50 lb) and maximum dimension of 158cm (62inches) per piece

Applicable on SA flights ONLY and all flight series SA1000; 2000; 7000; 8000 are excluded:

Government Reservations

UNITED STATES (Order 95-2-7)

Approval is subject to the conditions regularly imposed on this type of baggage system. These conditions preclude the application of weight-related baggage systems to any passengers whose ultimate ticketed origin or destination is a point in the United States. For these passengers, only piece-related bag-gage system shall apply, including any travel beyond the U.S.-foreign gateway legs of the journeys

BRAZIL

weight system will not apply from Brazil to the Republic of South Africa and from Brazil to Thailand/Hong Kong SAR via SA routing (23.6.98)

the excess baggage charge per kg is 1% of the lowest normal direct adult one way economy class fare (23.6.98)

For transportation originating or terminating in the USA/US Territories, Canada where piece concept applies, piece concept regulations apply for the entire journey, irrespective if a stopover is taken or not.

To qualify for PC when a journey includes countries that the weight concept is the actually baggage allowace, the ticket must be issued all on one ticket (one contract).

Example: if a passenger purchased a NYC LON NYC - PC would apply for this applicable ticket and the new ticket (contract) LON Johannesburg LON - the applicable weight concept would apply.

For transportation originating or terminating in countries other than USA/US Territories, Canada where the piece concept is Government approved, and SA has implemented exception between these countries the piece concept regulations apply for the entire journey, irrespective if a stopover is taken or not as long as the applicable through fare has been collected.

Example: NYC-FRA-Johannesburg-FRA-NYC for all sectors PC applies. If a passenger with PC allowance checks-in baggage after a stopover is made for a route where weight concept applies, the free baggage allowance will remain PC, but the charge for excess baggage must be paid according to weight concept rates.

Example: Stopover in Johannesburg and FRA; check-in of 2 pc with 30kg each. The permitted baggage allowance is 2x23kg (2x50lb) => the difference 14kg have to be charged at 1,5% per kg of the Highest SA Airways normal direct one way economy class fare fare Johannesburg-FRA.

Person with Reduced Mobility

Persons with reduced mobility may carry free of charge one wheelchair and/or other assertive devices they are dependent on.

Exception: On flights to and from European Union destinations, (London and Frankfurt) one further mobility device may be carrier free of charge, ( two in total), over and above the free baggage allowance. (To satisfy requirement under EU regulation 1107/2006)

Combined First, Business or Economy Class Travel

For through journeys where the passenger travels partly on First Class and partly on Business or Economy Class service the free baggage allowance on each portion of travel shall be that applicable to the class of service for which the fare is paid.

Interlining

In case of SA unilateral application of PC in opposition to IATA regulations, PC-charges apply only on SA -sectors; for interlining on ongoing other airline sectors please check the free allowance shown on the respective sector ticket coupons. In case of through-check-in and excess, the applicable excess baggage charges have to be charged also if only required for parts of the journey. If excess baggage applies on a routing where no published excess baggage charge is available, the applicable charge applies in the direction of travel for SA sectors and for other airline sectors according to the transporting carrier's rules and charges