If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Beautiful and very functional!
Ordered two of these cabinets to place side by side in our entryway. Love the beadboard design and overall look of the cabinet! Very easy to assemble and drawers slide very easily in and out. Only reason I rated this a 4 instead of a 5 is because the holes did not line up when attaching the top to the bottom using the screws attached. Also wish the front of the top cabinet could be secured down in the same fashion as the back was with screws. Worried that if someone hangs too heavy of a backpack/item on the middle hook the top piece may tilt back. Overall, very happy with this item!
July 20, 2015

So pleased with purchase
I had my eye on the set of 3 entryway cabinets for quite some time. When a sale rolled around I took the plunge and am so glad I did. The product came a bit damaged but Ballard handled the situation like true professionals. Now, my girls jackets aren't thrown on the floor. Scarves, gloves, etc are tucked neatly away. I'm one happy mom!
February 22, 2015

Great for Families!
This is a great storage system for my 3 children. There is a place to hang backpacks and jackets and a drawer for all their extras. The setup was easy and it looks very nice. My husband wishes it was taller but then the kids wouldn't be able to reach the hooks. Overall we are very pleased! Now I just need to find those baskets in the picture...
December 20, 2013

I love it!
I read all the good reviews and was still a little worried about this but when Ballard ran it on sale I decided to try it. So glad I did! It is great! Was easy to assemble, just put the top on the bottom piece. The drawers slide very smoothly and the hooks will hold a lot. I am looking forward to using this for many years to come!,
September 25, 2012