Zingtree Tags: Measuring Results

Our customers often ask us how to go about measuring the performance of a Zingtree decision tree. This is an important part of your relationship with Zingtree, since everybody wants to see how effective trees are at saving time and money.

Here’s how measuring results works:

Each node in the tree can be categorized with success, failure, or an unknown result.

The result for the entire session uses the category for the last node visited.

For example, if the last node visited is an “I need help” node, categorized as “failure”, then the overall session result is failure. If the last node visited proposed a solution to a problem, and was categorized as “success”, then the session is a success.

How to categorize nodes to track results:

1. Go to the decision tree you wish to analyze, and open the Overview or Designer.

2. Make sure that each node in your tree is categorized properly. Use Edit Node to categorize your success and failure nodes,, using the “Categorize this node’s result”. Here are your menu options:

3. When you want to see how well your trees are performing, go to Usage Reports.

4. Select the Results report, enter the desired date range, and you can see how your tree performed:

Cool feature alert: Results reporting updates in real time when you change the category of any node.