Update paper

14 June 2017: We have published an update paper on our care homes market study setting out our findings so far, our future focus and possible recommendations. We are inviting responses to the update paper by 5 July 2017. Separately, we have also launched a consumer protection case.

Decision not to make a reference

1 June 2017: The Competition and Markets Authority (CMA) will be publishing an update paper in mid-June 2017 which will set out our progress in the market study and invite views on our findings so far, our future focus and possible remedial action. In the meantime, in order to comply with section 131B(3) of the Enterprise Act 2002 (the Act) by 1 June 2017 the CMA hereby publishes notice of its decision not to make a reference under section 131 of the Act in relation to the supply of care homes in the United Kingdom.

Launch of market study

2 December 2016: The CMA has launched a UK-wide market study into care homes (including nursing homes) for the elderly. It will examine how well the market is working, including whether care home providers are treating residents and their representatives fairly.

We’re inviting comments on the issues raised in the statement of scope, including from interested parties such as care home providers and their representatives, charities representing older people and consumer groups.

We also want to hear from care home residents and their relatives who feel they may have been treated unfairly by a care home, because of concerns about the fairness of a care home’s contract terms or practices. More details including how to report your experiences can be found on our reporting page.

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