Important Notes--------------------* All item's measurements shown are subject to +-5% discrepancies.* All products colours shown may be slight vary with actual colour due to camera lighting effect & monitor displays variation.* Only items that are defect due to manufacturing damage or stained are entitle for replacement.* The return shipping fee shall be borne by customer. However, if we send the wrong items to you, we will bear all the cost of return shipping.* The replacement shipping fee will be borne by JF Fashion provided the return and replacement is due to manufacturing defect.* All exchange of item is restricted to the same design and color only.* If customer request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer* If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, no monetary refund is allowed.* JF Fashion reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy

Return Policy---------------* Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any return request that falls outside of our stated policy will not be entertained.* Customers are required to send in a written notice via email to us within 7 days of receiving the item for a valid exchange or return, kindly provide the order no. your contact no. stating the reason for return or exchange.Goods/products return must reach our premises within 2 week from date of informing us.* Goods/products must be returned in their original condition including tag attached or packages. The returned goods/products will be checked with the receipt together and the goods should be in the good condition.* Once we have checked and confirm the goods/products, customer will received their replacement within 5-7 working days after the confirmation

Non-Returnable/Non-Exchangable Section---------------------------------------------------* Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.* If the quality, design, and size of item are differs from customer’s expectation, exchange of item is not allowed.* Return or exchange are not allowed If size is not fit with customer. It is customer's responsibilites to make sure that measurement provided fit with their body.* Customer who did not inform us regarding the reason for exhange and post the item back directly will not be entertained.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.