Emergency Response Experience

What happens if I press my button and I am unable to communicate?

If you are unable to communicate with the response team, the operator will attempt to contact you on the phone number registered to your account. If there is no answer on that phone, emergency help will be dispatched to the location listed on your account.

What happens when I press my button?

When a button is pressed the unit will announce “Calling For Help.” The unit will then say “Call Connected” and a live operator will come over the two-way speaker to offer assistance.

How do I cancel a false alarm?

Wait until an operator comes on the line and let them know everything is okay.

What if I hear static over the two-way?

If you have DSL service, please make sure there is a DSL filter in your phone jack. Refer to your User Manual for more information.

What if I hear static over the two-way speaker?

If you have DSL service, please make sure there is a DSL filter in your phone jack. Refer to your User Manual for more information.

Do you cover the cost associated with dispatching?

No. Emergency services are provided by your local EMS and costs are determined by them.

Do you cover the cost associated with dispatching emergency services?

No. Emergency services are provided by your local EMS and costs are determined by them.