Frequently Asked Questions

Escape to a world of complete relaxation with soothing luxury spa treatments

As you prepare to unwind at our day spa in Fort Lauderdale, we want to put your mind completely at ease by making sure all your questions are answered ahead of time. Refer to our list of frequently asked questions about our luxury spa’s policies, treatments and services.

Spa Policies

Guests of The Spa and Fitness Center must be at least 18 years of age to receive facials, body treatments or massages. Minors five to 15 years of age may receive manicures, pedicures and makeup application under the condition that a parent or guardian must be in the treatment room. Salon services are available for guests of all ages. A variety of children's activities are available through the resort's Kid’s activities program for overnight guests.

Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be applied.

If you must reschedule or cancel your appointment, please notify us 24 hours before your scheduled appointment to avoid being charged the full service fee. Cancellations of packages or private parties require a 24-hour notice. A credit card number is required at the time you book your treatments.

With your permission, a 20% service charge will be added for each spa service you receive. If services were satisfactory, please feel free to leave additional gratuity which will be distributed to the Spa staff who served you during your visit.

Health Questions

Please notify our Spa Reservation Department before booking your treatments if you have high blood pressure, allergies, any other physical ailments or disabilities, or if you are pregnant. If you have any concern at all, please let us know. If at any time during your services you experience discomfort, please alert your therapist immediately.

While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify our Spa Desk Agents if you are pregnant when you make your appointments so that they can offer guidance.

Shaving is recommended but not necessary for men prior to a facial. If you do choose to shave prior to your facial, be sure to do so at least two (2) hours prior to your scheduled appointment. Shaving is not recommended prior to any body treatments or hair removal services.

Upon Arrival

Most body treatments are enjoyed without clothing; however, please wear whatever is comfortable for you. During all treatments, the body is fully draped, except for the area being worked on. Before and after your treatment, robes and slippers are provided in lockers in the men's and women's lounges.

This is your time and you should delight in the experience to the fullest. Whether it's the room temperature, the amount of massage pressure or the volume of the music, please notify us of any discomforts or preferences. We request that cell phones and pagers be turned off in The Spa.