Child Support Administrator

As a Child Support Administrator, your role is unique — from the basics of making sure custodial parents receive payment, to playing a supportive role to non-custodial parents. Challenges range from making sure payers have the resources to make payments, to establishing paternity, to providing resources for responsible parenting.

You also need to continually exchange information with a wide range of stakeholders, including state and county offices, attorneys general, departments of revenue, social service workers, law enforcement, lawyers, and more. Oftentimes the information you need is hard to find. Meanwhile, caseloads are growing.

While the demands of your job are ever-present, your burden can be lightened by working with a partner that understands these challenges and has created solutions to address them head-on. A partner like Northwoods.

What Keeps You up at Night?

Missing and low-quality data on non-custodial parents

Not meeting collection goals

Growing pressure to close cases within federal timeframes

Having to take on more cases while not having the budget to grow your headcount

Cumbersome documentation processes

What If...

Documentation bottlenecks were eliminated and capacity increased

Information on non-custodial parents was easily documented, updated, and retrieved

Northwoods Services

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"The Northwoods team was interested in what we did and how we did it. This was the first time in a long time that we looked at our operations to see if there was a better way to do things."
Roxanne Somerlot,
Director, Marion County Job and Family Services, OH

"I definitely see an improvement in the quality and completeness of cases. Case managers no longer leave out forms, because the system automatically launches the forms they need for a given process."
Beth Graff,
Quality Control, Allen County Department of Job and Family Services