Live Chat software for business. Vocalcom live chat is an easy, customizable and flexible online customer chat support software for business to provide online help, intelligent customer engagement, real-time website monitoring and live help/live support tools. Our live chat software enables you to answer customers immediately and monitor website visitor behavior in real time for higher conversions, soaring sales and easy support. Vocalcom has been awarded best Live chat software 4 years in a row.

Clear the way for your customers with a modern live chat software.

Proactively engage your customers on your website

• Every chat is a new opportunity. Chat is a faster and more personal way to connect with your customers. Vocalcom offers a powerful, yet easy-to-use live chat software, and a complete set of tools to engage your customers online in real-time. With the Vocalcom platform you can engage your customers in real-time on your website with Click to Chat, Click to Call and Click to Video - on all devices. • Click to Chat. Chat brings a better chat experience to you and your customers. With tools like shortcuts and chat transfer, managing multiple conversations with customers is a breeze for your support agents. • Click to Call. Give your customers the possibility to get a free callback straight away. Thanks to our targeting engine, the Click to Call channel can be offered to the right people, at the right time and in the right place. • Targeting engine. Engage the right visitors. Critical basket abandonment? Second visit? High basket value? Thanks to engagement rules and keyword filters, you can define the criteria that trigger customer interaction with an agent.

Live chat, Video chat, click-to-call, web call back, assisted navigation and WebRTC — all in the same beautifully simple Vocalcom live chat interface. Vocalcom live chat software allows you to engage consumers on mobile devices, including smartphones and tablets. Our live chat software allows you to interact with your website visitors in real time. Improve visitor satisfaction and maximize online sales. The Vocalcom live chat Lets visitors interact with you in the way they prefer, while they are on your website. A visitor can ask contextual questions, and your agent can respond exactly to the point, because both are looking at the same web page in real time. Impress users by offering the first multi-channel live chat solution. According to Forrester, while 72% of customers prefer using a company’s website to answer their questions, only 52% found the information they needed online.

Chat is built for Speed. Speed up your customer service with live chat.

You can resolve customer issues 7x faster via live chat

• 24,8% conversion rate of visitors who chat. Drive sales revenue. Customers are 3X more likely to make a purchase when you reach out with a chat. • 30% increase of average order value after chat. The basket value of visitors who chat is 30% higher than the average and for those who request a free callback, it's 23% higher. • 60% of your visitors abandon their purchase. 80% of online buyers who abandon their basket believe they would have finalised their purchase if they had received direct support from an agent. • x100 chance to seal the deal when the callback is within 5 minutes. Interact with your visitors no matter which device they're using or where they are. • 91% customer satisfaction rate after chat. Satisfy your customers online. Get rid of long queues and surprise customers with instant answers.

With our live chat software you target customers who've exhausted online resources to engage with knowledgeable agents to resolve their inquiry and to proactively target those growth and retention opportunities. 44% of consumers consider having live assistance during conversion to be one of the most important features of a web site. Our live chat software offers multiple ways to engage live agents, including proactive live chat, chat on damand, exit chat, web call back, click-to-call and video chat. better yet, Targeted Offers are a great way to present current promotional activity, next best offers to existing customers, as well as targeting retention offers to those customers with a high propensity to churn score.

Monitor performance. Live chat alternative to phone and e-mail

Save money chatting with several people at a time

Monitor your activity in real-time, access all past conversations and analyse the impact on sales, customer satisfaction and cost per contact. Vocalcom makes it easy to support customers when they need your help. Vocalcom also makes it easy for them to help themselves when they don’t. The Vocalcom live chat software enables businesses to provide higher levels of service while decreasing handling costs by as much as 80%. One live chat agent talks with 10 times more people than a phone or email agent. Most cases are resolved on the spot. 8 out of 10 times you won’t even have to follow up since the case has been resolved during chat. live chat softwareEasy to pick up, hard to work without.

Visitors want Live assistance whenever it's convenient for them. Exceed your customer expectations with a Multichannel Live Chat Software! There's never been a better way to maximize online sales and customer satisfaction. Click-to-call, enable visitors to complete conversions online assisted by phone support where the agent can see customer navigational details before, during, and after the phone conversation. In addition, invite-to-call and chat transfer-to-call with full transcript hand-off capabilities with Internet calling (VOIP) or WebRTC compatibility ensures a smooth transition from one interaction channel to another. Get your free trial and see how simple it is to engage your customers online and drive better outcomes with our live chat software.