NENA Releases 2013 CMCP Schedule: Coming to TX, MI, NC, CO, AB, & FL!

NENA's Center Manager Certification Program (CMCP) is designed to
equip recently hired, newly promoted, and aspiring PSAP and 9-1-1 Authority
managers and supervisors with the tools needed to effectively manage their
agency through a rigorous 40-hour course of lecture and lab-based education.
For more seasoned 9-1-1 professionals, the CMCP may serve to fill in some of
the gaps and strengthen core competencies required in emergency communications
center management.

The CMCP, unlike many other upper-level emergency communications training
programs, utilizes a real-world, hands-on approach that is focused on topics
encountered daily by managerial and supervisory level personnel: Business
Writing, Financial Management, Human Resources, Legal Issues, and
Communications Skills. With a curriculum built by current and former 9-1-1
center managers with decades of combined supervisory and training experience,
the program will provide you with knowledge and skills that can immediately and
drastically improve your on-the-job effectiveness and enhance your agency's
everyday operations.