General Information and Specifications

File Types

Important Information About the Upload Dialog Box

The upload dialog box closes automatically when the upload is complete. Clicking Close will cancel the upload process!

Upload Speed Factors

Upload speed is determined by the size of your video file and the speed of your internet connection. For reference, uploading a 1 GB file with a 5 mbps internet connection takes about 3.5 hours; a 500 MB file takes about half that time.

Internet connection speed can be influenced by the amount of traffic (active users) on the network and the the type of connection (wired vs. wireless).

Video Size

The size of your video file is another important factor in determining your upload speed. In simple terms, the larger the file size, the longer the upload takes.

Questions

Tips

What can I do to minimize my file size?

There are a number of actions you can take to minimize the size of your video files. We offer some suggestions below.

Record in Standard Definition (SD) rather than High Definition (HD). Many video cameras have the option to switch between HD and SD. If you are using an iPhone, use the camera on the screen side to record in SD.

If your video is larger than 1GB, we recommend you compress the video file before uploading. You can find paid or free compression programs online.

Internet Connection Speed

Questions

Tips

How fast is my internet connection and what speed is fast enough?

You can quickly test your internet connection speed at one of the many free, internet speed test services you can find online.

If your speed is lower than 2 mbps, you may want to upload from an alternate location.

Which is better, a wired or wireless connection?

Typically, a wired internet connection is faster and more reliable than a shared wireless network. Similarly, you may want to avoid uploading from an iPad, which may be less reliable than using a wired connection.

What can I do about internet traffic?

Speed is slower when more people are online. Try to upload when internet traffic is low. This varies by location. Speeds may be slower at work during normal working hours, and similarly, slower at home during the evening hours when more people are online.

Other Questions

Question

Response

Can I use my computer to do other things while my video file is uploading?

Yes, you should be able to work on other tasks while your video file is uploading, but this is ultimately dependent on the speed and capacity of your machine and also on the number of processes you have running concurrent with your upload.

My video is large. Should I upload my video overnight?

Uploading overnight can be a good option for users with large video files, but there is some danger of your computer going to sleep and losing its connection that will disrupt your upload. Review the following tips to facilitate an overnight upload:

Check your power saving settings to ensure your computer will remain running when there is no detectable user activity like keyboard or mouse actions.

You may want to change the power settings so your computer does not go to sleep.

If you experience issues when uploading your video or receive an error message during the upload process, please contact support at support@edreflect.com.