Less wait, more happy

Proactive engagement

Reach out in real time

Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.

Powerful metrics

It all adds up

Live chat analytics play an important role in chat and messaging. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.

“Live chat lets agents handle multiple chats at once, so the wait time is reduced and customers have a better experience.”

Always on

Wherever you go, there they are

Chat and Message allow your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger and LINE. That means you can build the best customer experience on the channels that your customers actually prefer.

Multichannel

Take things as they come

Customer support isn’t limited to chat. The Zendesk platform lets agents
switch
between serving chats, phone calls, emails, or social media messages. And with the
Zendesk Web Widget,
customers can ask for help or find the answers themselves, all without interrupting their shopping experience.

Zopim is now Zendesk Chat

If you’re in search of Zopim live chat, you’ve come to the right place. Zopim is now called Zendesk Chat. Use Zendesk Chat (formerly Zopim) to provide customers with fast and effective support via websites, mobile apps, and through messaging services.

Our commitment to privacy

At Zendesk, we are committed to meeting the highest standards of information security,
data privacy and transparency.