Why is the Web Reader not reading?

If you're able to open a book with the Bookshare Web Reader but the text to speech is not functioning please try these troubleshooting steps:

Ensure you're on Google Chrome if using a PC, or Safari if on a Mac. Note that currently the Web Reader is not supported on mobile devices.

Disable any and all Chrome extensions if any are installed. Navigate to chrome://extensions and uncheck all extensions. We find some extensions conflict with our reader including tools such as Snap and Read from Don Johnston.

Verify that audio functions on your device. This can be as easy as pulling up a youtube video to quickly test audio output.

Test text to speech engines. If on Windows search for text to speech and preview the default windows voice.

If none of these steps resolve the issue you're experience contact our support team directly for additional troubleshooting options.