TripAdvisor Traveler Rating:

1.05Cleanliness

5.05Location

2.05Rooms

2.05Service

2.05SleepQuality

2.05Value

2.05

“Placed in ADA room. Shower did not drain. Shower head was...”

Jun 19, 2013Susan S, Ball Ground

Placed in ADA room. Shower did not drain. Shower head was spraying water all over bathroom. Used towels to mop up water. No soap. No tissues. Toilet very loose and wobbly. Requested clean towels Sat am and desk clerk advised no maid service on weekends. Desk clerk could not understand issues with bathroom and became angry. She did not attempt to resolve problems and/or provide clean towels. Waited until afternoon desk clerk came on duty and received clean towels.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,I am extremely disappointed that you experienced non-hospitable service. I have sent you an email asking for you to please give me a call so that I can get details on the things you mentioned in your review and correct the problem and the individual. We are in the hospitality business and are called to give excellent service, which is the only thing you as a guest should be receiving. Please again call me as I would love to personally arrange your next visit with us and have you experience the excellent service that is preached here on a daily basis and should be given at all times. I sincerely look forward to speaking with you.At your service,Dionne FordGeneral Manager
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