Equaterra report available free here

Each year, Equaterra undertakes an investigation into organisations' satisfaction with their outsourcing service providers.

The research results are recognised as the most extensive and representative 'perception study' on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today. This comprehensive research study is conducted in a number of European countries using a common format to enable Europe-wide analysis and conclusions.

Click here to download the management summary of Equaterra's 2010 research into IT service providers. This requires registration to Computer Weekly.

Main findings:

1. The economic climate is still increasing the demand for outsourcing in the UK

2. Cost reduction and flexibility goals dominate, but other drivers become more important