Leadership strategist, founder and CEO of fassforward Consulting Group, and author of The Chocolate Conversation: Lead Bittersweet Change, Transform Your Business, Rose Fass describes the crucial importance of communication in the overall success of a company. Rose Fass provides evidence that even though people may think they are having the same conversation, their perception of the words, content, and message may be completely different. Rose Fass shares the idea of the chocolate conversation as a metaphor for how words have very different meanings for different people. Rose points out that different worldview of the big picture in our minds, the standards of the way that big picture is interpreted, and concerns that appear when those standard fail to align with our world views. Rose Fass presents the techniques and practices that incorporate these three important elements into all conversations to ensure complete understanding. Learn how to share conversations that build trust, are not misinterpreted, and support real organizational change.