Find the Best: Pulse of the City News Building & Construction Star Awards

Customer Satisfaction Award

Pulse of the City News’ research finds Building & Construction companies that deliver superior design
and construction services AND great customer service. We look behind those successes to help unlock
keys to a better, stronger future for our industry and the communities we serve.

The Pulse of the City News’ rating system recognizes those Stars with its highest ratings. By combining
superior construction products and services with excellence in customer service, these companies have
earned 4 to 5 stars and won the Pulse of the City News Building & Construction Star Award.

Find Star Rated Companies

Pulse of the City News: Award Winners

Companies can learn more about earning their Pulse of the City News Customer
Satisfaction Award, which recognizes building and construction companies that
have drawn the praise of their customers by combining high-quality design and
build services with superior customer service. Pulse’s research team has identified
and honored those efforts and provides resources that allow winners to maximize
the success of their business by building upon that great foundation.
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Pulse Award Featured in Commercial

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Pulse of the City News: Commitment to Our Readers

Our research finds the businesses that deliver top-quality construction combined with the best customer
experience practices. After unearthing these Stars, we recognize them by relevant category awards. Our
reporting uncovers stories of the people behind the excellence, including their insights into delivering
superior customer experience in our industry. Our publishing spreads the word about state-of-the-art
and cutting-edge techniques, methods and insights to achieve both quality builds and high customer and
user satisfaction, while also helping hiring professionals and purchasing decision makers select the best
for their next project team. Our promotional services support those same high performing pioneers in
their drive to make their businesses the best they can be. If these topics interest you, then you should
read and follow us!

Publisher's Letter:
The Pulse leadership team includes active participants in construction and real estate since 1972 and
reporters on the industry since 1978. The Pulse writers, editors and publishers use that deep experience,
joined with a team of subject matter experts, to spotlight the importance of the customer experience in
our industry. Our team synthesizes their in-depth experience in Building & Construction with a laser
focus on the customer experience.

“Build quality” is conventionally viewed as the measure of performance in the industry. The overall
“customer experience” is rarely discussed. Little attention is given to the processes needed to produce
happy owners in addition to a superior bricks and mortar project. It is not a coincidence that our
industry, with the widespread tone deafness to customer experience concepts, towers over any other in
the frequency of disputes. Pulse of the City News is committed to helping address this problem. Join us!

Nominate the Best: Honoring the Companies that Build Our Cities

Buildings reflect the heart and vitality of a community. Old or new, they make an impact on residents and visitors alike.
Pulse of the City News is here to uncover the stories of the people behind the buildings, giving recognition to those in the construction and
real estate industry. Pulse of the City News invites everyone related to the building industry, and community residents as well, to nominate
those making a difference through their contributions and expertise — building owners, general contractors, architects, subcontractors, vendors
and suppliers.

Award Winner’s Marketing Products/Services & Order Form

If you have been awarded the Pulse of the City News Customer Satisfaction Award, you have
been given the recognition that can ignite a wave of enthusiasm among customers, potential
customers, staff and the community. Promoting this award in the right way will contribute to
the development of a brand of excellence that will attract new business, build customer loyalty,
and motivate staff and management. Pulse’s marketing support now provides you resources and tools
to maximize the benefits of your success.

The Stirling Center for Excellence

Welcome to The Stirling Center for Excellence — a learning and resource center with courses,
team training and support, executive coaching, articles, case studies and interviews focused
on excellence. Pulse of the City News draws upon Stirling’s resources in the customer experience
arena and its Building and Construction Division resources.

Pulse of the City News, rooted in the Building and Construction Industry, has teamed with The
Stirling Center to bring the benefits of the “customer experience” culture to our industry. The
Stirling Center provides “customer first” learning resources, including articles, courses, and
training tools and materials on cusotmer-oriented performance.

Click here to read about creating the ultimate customer experience in the words of others.

To learn more about available courses, visit The Stirling Center or our Course Catalog.

All contents of this website, including the text and graphics,
are owned by or licensed to us. You may not reproduce or copy any of the material on this
website without our prior written consent. Pulse of the City News determines star ratings
based on online and other public reviews, and other sources deemed credible. Pulse of the
City News “Star” ratings do not constitute a guarantee or endorsement of Star-rated companies'
products or services.

Our Mission

Pulse of the City News, rooted in the Building & Construction industry, has teamed
with The Stirling Center to bring the benefits of the “customer experience” perspective
to our industry. We are dedicated to recognizing those companies and individuals in the
building and construction industry that have successfully embraced the combination of quality
product and exemplary customer service, and providing services to them and others aspiring to
embrace both objectives. Learn more...