FOR CASH ON DELIVERY transactions: Kindly prepare payment (exact amount as we cannot guarantee change from courier) once you have received your Shipping Invoice via email.

FOR PESOPAY transactions:

In case you will be using a card that is not your own or has a different name and address from the shipping details, the following will be required: - 1 copy of authorization from cardholder authorizing you to use said credit card- 1 copy of cardholder's valid ID- 1 copy of your valid ID- 1 front copy of credit card

**Valid ID: any government ID with photo and signature OR passport

For rejected transactions - kindly contact your issuing bank for details why transaction is being rejected or use a different card.

Shipping rate and insurance vary base on the shipping address, total weight and size and the amount of items ordered. The shipping fee and insurance fee will be computed for you upon check-out.

How many days for the order arrive?

We will process and ship your orders after confirmation of your payment. For orders with Metro Manila addresses, shipping usually takes 3-5 business days. For provincial addresses, 5-7 business days. No courier pick up on Sundays, next pick up day will be on Monday.

**ORDERS with LIFESTYLE ITEMS (ie. HAVIT) may take longer due to processing time of orders for liftestyle item products.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation with your tracking number via email.

Who can receive my order?

Please ensure that you can personally receive your order. In any case that you will not be around, please make sure that a trusted person can receive on your behalf.

TECHNICAL & AFTER-SALES INQUIRIES

What is your return & cancellation policy?

We do not allow return of merchandise and cancellation of paid orders.

We only allow replacement of defective items covered by the seven-day replacement warranty. For replacement and service warranty, view details in our WARRANTY POLICY.

What is an RMA?

RMA stands for Return Merchandise Application. This covers only camera items. We do not allow return/replacement of accessories.

How do I file an RMA?

For CAMERA products only.

Email support@henryscameraphoto.com for replacement request within 7 days upon receipt of item.

Only return an item once you have emailed an RMA and have received a response and instruction from our technical team. Once item is returned due to defect and is covered by warranty, an initial diagnosis will be done by our support/tech team before any replacement will be provided.