Why I am having issues streaming videos on Beta.FOX.com?

We are currently in the process of rolling out a new FOX.com experience. If you are participating in the pre-release beta, the information on these pages will help answer your questions. If you are using the existing version of FOX.com, please visit ask.fox.com.

If you’re having trouble streaming video on one of our sites, we’d first like to make sure that there isn’t an issue with your internet connection. If there are other applications you use with your device, test them out. If the issue is exclusive to one of our websites, the first step would be to run a test of your internet connection.

Please visit ( www.speedtest.net ) on your web browser and click the big green button that says "Begin Test" on top of a map. You will see results for download speed, upload speed, and ping. We recommend a download speed of at least 1.0 mbps for a consistent stream

If that doesn’t work, we’d like you to clear your browser cache. These are the temporary files that your web browser stores, that can often slow things down. For more info, visit our Clear Cache FAQ.

Most browsers have a “Private” or “Incognito” window available to open. These are a version of your browser that do not involve your past browsing history, add-ons, or temporary files, and do not save them for future use. At this time, FOX.com does not support browsing in this mode. If you are using a Private or Incognito Window, please open up a regular browser window and try streaming the same video.

We’d have you turn off the computer and reset your router and model. Unplug all three, wait at least 30 seconds, plug them back in, and reboot the computer. A lot of times this will resolve any network issues.

Lastly, if you have another browser installed on your computer, try using that instead. For instance, if you are streaming on Internet Explorer, try using Google Chrome (www.google.com/chrome/)