What phone do you have? Moto GWhat plan are you on? grandfather’ed in all-inclusive call/textDoes your plan include data, or just talk & text? data

Issue Description

Hi guys!
I have noticed that I’m not getting texts lately. I have always had a problem with group texts…some texts would come through and some just…wouldn’t.
Lately, the issue is becoming more and more frequent, and not just with group texting. I have tried connecting AND disconnecting from Wi-Fi with no apparent change.

I love RW & have been a member for four years but this could be a deal breaker for me, as texting is pretty 2017.

Any tips?
Also…I am current on the update and this has been happening intermittently for the past three months.

Try resetting your credentials. Do this in an area with a good wifi connection:

Turn the phone off and then back on again.

Open the dialer and dial: * # *# 8647 # * # * Do not press send after dialing this.

Go to settings by pulling down from the top of your screen and clicking the gear wheel.

Scroll down and click on System Update

Update the PRL

Open the dialer again, and dial: ##72786# then tap yes to confirm resetting to factory default. (NOTE: the option to tap yes does not always appear. Just continue with the listed steps if it does not.) Your phone may restart after this.

I don’t receive texts from businesses that I subscribe to. I have a SimpliSafe alarm system, stopped receiving texts from that suddenly about a year ago. Was forced to step up to their dedicated app. Recently, didn’t receive an ‘Alert’ text from a Nextdoor neighbor sent through the website/business, even though others did, even though I used to receive these. Could it be that Republic or their contractee/carrier is blocking certain posts as ‘spam’ or for other reasons?

I just installed ‘Republic Anywhere’; we’ll see. The missing texts did not appear when I did this.

If they are not in your account log then Republic is not seeing them to forward to your phone
the failure is before Republic (senders carrier not sending it to the right number, a routing table out of date sending it to a different carrier, link to an over the top type service like imessage or what’s app)