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Flight Cancellation

Air Passenger Regulation

Flight cancellations are frequently noted all around the world and it’s happening more often since the global air traffic is increasing. Burden of such cancellations is bore by the passengers who are forced to book another flight by paying extra from their pockets.

Air travel services in India are slated for a significant increment in terms of volume of passenger traffic. The EU and Indian government introduced certain mandatory requirements to ensure that passengers who are either denied boarding or whose flights have been delayed or cancelled, are provided with certain facilities in order to compensate for any deficiency in service. These civil aviation requirements have been amended under
EU 261/2004 &
DGCA-CAR wherein the compensation for such deficiencies have been enhanced.

Reasons for flight cancellation

Passenger Volume

01

Reason for flight cancellation Airlines look to cancel the flights that are lightly booked. Due to the lack of passengers, airlines try to cancel the flight to prevent them from incurring any losses. With such cancelled flights, passengers are eligible for compensation.

Bad Weather

02

Sometimes flight cancellations take place because of bad weather, natural disaster or any other political disturbance. In such cases, flight bookings need not get compensated by the airlines.

Unavoidable Events

03

Flight cancellations and delays can be caused due to extraordinary circumstance(s), which are beyond the control of the airline like - environmental, political, technical, economical or so on.

Passengers may not claim compensation

If flights are cancelled due to extraordinary circumstances eg:

Civil war

Political instability

Insurrection or riot

Explosion

Natural disaster

Flood

Security risks

Meteorological conditions

Strikes and labor disputes causing cessation

Government regulation or order affecting the aircraft

Slowdown or interruption of work

Cancellations and delays clearly attributable to Air Traffic Control (ATC)

How much you can claim?

As per DGCA Regulation

On the basis of the time when cancellation of a flight is notified to the passengers, the airlines shall be required to compensate passengers in the following manner:

Time of notification of cancellation

Compensation

2 weeks prior to the scheduled departure of flight.

Alternate flight or refund; as acceptable by the passenger.

Less than 2 weeks before but upto 24 hours of departure

Alternate flight allowing departure within 2 hours of booked scheduled time of departure

Failure by any airline to inform passengers in accordance with the above shall render the airline liable to refund the entire cost of the air ticket along with the following compensation:

FAQ

Compensation for a cancelled flight

With a flight cancellation one must take two parties into consideration. The airline considers a flight that did not take place as cancelled. As a passenger, one must fulfil a number of conditions to be considered affected by a cancelled flight. Firstly, one must have booked a ticket for the particular flight in question with all the corresponding flight data. A delayed flight is not a cancelled flight! This is only the case where the flight number has been altered.

If your flight departs much sooner than the originally scheduled time, this is also considered a cancellation. In such a case, you are also eligible for cancelled flight compensation.

Yes. If there are several airports in one region the travel cost for this journey must be covered by the airline. The airline is even required to pay you if you wish to travel to another airport nearby. You should however discuss the details of your airline compensation with the responsible airline representatives.

If you chose not to board a flight you had booked, you are bound by the terms and conditions set out by the airline at the time of booking. This can frequently result in your costs being reimbursed entirely. However, at times only a small portion, i.e. the fees and taxes, are reimbursed. Some airlines deduct processing fees from the payout sum – each airline has its own method. What must be kept in mind at all times is to check your eligibility for airline compensation as quickly as possible.