Address (PIN) verification

Problems with PIN

Why haven't I received my PIN?

There are several reasons why you might not have received your Personal Identification Number yet:

Your account is not on PIN hold.
You'll only be required to verify your PIN after your account balance reaches the verification threshold. If you don't see a hold displayed on your AdSense homepage, then it means that your account is not on PIN hold yet.

Your PIN hasn't been sent yet.
You might have to wait for up to a week after your account balance reaches the verification threshold before your PIN is generated and mailed to you.

You haven't waited for four weeks after your last PIN was generated.
PINs often take up to four weeks to reach you by mail, though it may take longer depending on your location.

If you haven't received your PIN after four weeks, you'll need to request a new one. To find out when you can request a new PIN, sign in to your account and check your "Account information" page.

How to request a new PIN

If you haven't received your PIN, or if it's been lost, you can request a replacement PIN. To make sure it has enough time to reach you, you'll need to wait four weeks after your last PIN was mailed before requesting a new one.

Depending on your location, you may be able to send us an official document as proof of your address. If you're eligible, you'll see a notice on the homepage of your AdSense account with instructions on how to send us your official document.