UPDATE: Ms Sherwood left me a voicemail after seeing my initial post below, complaining that she did not scream. And you know what, listening to the conversation, it's a fair point and I'm happy to change that. It felt like screaming to me as her voice was very loud on my phone. I've edited the post to take that out.

I have just received this email from Flip. Bear in mind that the whole point of the Flip is that it requires you to do nothing beyond pointing it in the right direction and pressing Record.In what world is an email like this appropriate for purchasers of such a product?