Well I tried to do that exactly as you said to do it, but it didn't ask me to reload the OS just to update it. I did that, but the screen won't respond to touch still so I can;t go through all the steps to get it going. Now it is frozen on the screen that you pick your language! Seems to me the whole problem is the blackberry itself, and it isn't just a software glitch. I have an incident # now and will be sending it in to RIM. thanks for your help