Terms & Conditions

Use of the Green Home Green Planet (GHGP) website, www.ghgp-com-au constitutes acceptance of all terms and conditions on this page and all subsequent pages on www.ghgp-com-au . If you do not agree or do not understand the Terms and Conditions please contact us to discuss. Content on www.ghgp-com-au should not be substituted for professional, legal or financial advice and all information provided is a guide only.

Copyright

All information provided on www.ghgp-com-au is subject to strict copyright as enforced by Copyright Act 1968. You may view and download copyright protected content from our website for private purposes only, not commercial use in any form. Written permission must be obtained from GHGP before any site content can be reproduced, distributed, commercially used, viewed in part or in full for any purpose other than private use.

Liability

GHGP, it’s owners, directors and employees will not be held responsible for any damage or harm caused by improper use of products or by any information obtained through this website, third party websites, companies or businesses. GHGP makes no warrants for its products for any particular purpose. GHGP will not be liable for disruptions to this website and is not liable for any damage or harm caused by the use of this website to your computer, self or any possessions you may have under any reasonable circumstance.

Links to 3 rd party websites

This website may include links to other websites, content or resources. These linked websites, contents or resources may be operated by 3 rd parties and we may have no responsibility or control over them. The existence of these links does not imply that we endorse the linked website, content or resource, and are not responsible for the material contained therein.

How to Order Our Products

The easiest way to order our products is via our online store at ghgp-com-au. It is fast, simple and secure. Just choose the products you would like to purchase and add them to your cart. Once you are happy with your selection, you can view your Cart and proceed to the Checkout . You will then be required to enter your contact details and shipping information before moving to our custom Express Checkout page. Once the sale is complete you will be returned to our site and receive an order confirmation to your nominated email address. All your sensitive credit card information is stored on a secure SSL server which is a very safe and secure way to shop online.

Product Availability

Whilst GHGP seeks to ensure all products are available at the time of purchase and are shipped within a reasonable time frame, this may not always be possible. If for any reason that we cannot supply a product or the delay is unreasonable we will notify you and you may choose to receive a full refund or change of order. In addition, some products listed in our online catalogue may only be available in limited amounts. If your ordering a large volume we recommend you contact us to discuss availability and delivery time to meet your requirements.

Request a Quote

For large volume orders or special delivery requirements we recommend that you contact us to confirm your order details. We are more than happy to provide convenient, cost effective freight and pricing solutions to suit your needs.

Specifications

All product information on this website and associated marketing material specifications have been supplied by re-sellers or the manufacturer of the product. GHGP will not be held liable for any inaccurate information provided. All information on this website assumes the conditions for installation, operation and end-of-service-life disposal of LED lighting are appropriate and reasonable. All relevant standards testing, approvals, documentation and any applicable requirements for the sale of any products are available at GHGP. GHGP will not be held liable for any damages or harm caused by any inaccuracy of any information on this website or any third party websites, businesses or companies.

Delivery

We aim to deliver within 10-14 business days . We will use Australia Post to deliver your goods. Freight is automatically calculated and displayed at the checkout during the online ordering process. Orders are despatched within 10 business days by registered post and your order should arrive within 10 to 14 business days. If you are not there to receive the package a note will be left to collect it from a post office. We do not deliver to post boxes except by special request. For large items, or special deliveries , an additional fee may apply. Express delivery can be arranged after determining any additional charges.

All products will remain property of GHGP until paid for in full. We are not required to deliver any product until payment has been made in full unless prior agreement has been obtained in writing from GHGP.

All care is taken by us to ensure your new products are checked and packaged sufficiently to arrive at your delivery address in perfect condition. However, in the event any damage occurs in transit we will not be held liable for any losses caused. If you receive transit damaged goods we recommend you make a claim to the postage service used and notify us as soon as possible.

Payment Options

We accept Master and Visa cards through our Express checkout. No record of your credit card is kept on our system.

Payment by cheque or direct deposit will delay the despatch of goods until the payment has been cleared. Please contact us if you wish to use direct deposit and we will send you our bank transfer details. Goods will only be despatched once we receive payment confirmation.

Tax

All pricing on this site is show in Australian currency and listed pricing is exclusive of GST. 10% GST is automatically added at the Checkout.

Installation and Safety

All products purchased through GHGP should be installed to relevant standards made by the governing bodies for the state or country in which the product is to be installed and by a licensed electrician if required for that product. No refunds will be offered to any customer who has purchased a product that requires specific electrical modification to the product or its fixture for the product to operate correctly. GHGP will accept no liability for any damage, loss or harm to any possession(s) or person(s) for the improper or poor use or installation of any product(s).

LED lights are the most efficient consumer lighting on the market. They produce little heat and are warm to touch, around 40 degrees. However, LED lights are sensitive to heat. It is therefore important that your new lights are installed correctly and that sufficient room is retained around the light particularly in roof cavities where heat can accumulate. Not providing sufficient ventilation can reduce the life of your lights.

Returns and Warranty

No returns can be accepted without prior agreement and notifying us within 7 days of purchase. Our objective is to have satisfied customers. If the product is damaged , please advise us immediately. If the product is faulty or does not perform as it should, we honour manufacturers stated guarantes and warranties. Proof of purchase is required , and all faulty products must be returned to GHGP. We will make return arrangements when we speak to you.

Warranties do not cover any product that has been misused, abused, improperly or poorly used or installed, disassembled, installed within an ill fitting enclosed light fixture or used with an incorrect transformer. The warranty covers any product that becomes defective under reasonable normal usage as determined solely by GHGP.

Please contact us prior to returning goods.

Privacy Policy

We are committed to the privacy of our customers in the way we collect , use, and secure personal information .

Further information

For further clarification of any of the terms on this website, please contact us.