COVID-19 Level 2 Update 24/5/2020

We are fully operational, 24/7 Online and now 6 days per week (Closed on Sunday) at our physical showroom in Oxford. All of our suppliers are up and running, though not all at the same capacity as normal, with a small number of products unable to be supplied. Freight / Courier speed is getting better but there are still delays at the present time. Unfortunately this has an impact on both our stock deliveries and the delivery of your orders. Rest assured that we will do our best to get your orders dispatched as quickly as possible, and will contact you if there are any issues / delays with your purchases. Please note that our Airline Crates and Wire Crates will now be shipped directly from the suppliers to our customers.

If you cannot pickup within these timeframes, please contact us to make alternative arrangements, we will do our best to accomodate your requirements.

For pickups, the required physical distancing must be maintained, therefore we can only have one customer / bubble inside the showroom at a time. We are required to maintain a contact tracing log , and realise that this is a sensitive issue for many people, so we developed multiple ways to do this;

We can create an account for you in our sales system, and record your visits that way

We have a ballot box style manual record so your details are kept private

Payment can be made through the website by Credit Card / Internet banking / Laybuy / Genoapay or alternatively by Eftpos on pickup. We have a contactless Eftpos terminal for your convenience. All customer contactable surfaces will be wiped down with MPI approved cleaner after each transaction, and ppe will be used by staff when handling / packaging goods. If you have any concerns or queries please contact us , we will be happy to discuss these with you.

Hello there! Welcome to Premium Petware. Whilst we keep a wide range of popular items in stock at our premises, a number of larger / expensive / less commonly sold items are held with suppliers. These are generally ordered in and then dispatched to you or may be sent directly from the supplier to you. These items are typically sent out within 3 working days, but can take longer if there are transportation delays to us. If you have a delivery deadline, please contact us so we can advise if we can meet it.

PREMIUM PRICE PROMISE

We strive to bring you the best prices on our wide range of quality petware, and will try to match or better our competitors for the same products, if you give us the opportunity to do so. Please feel free to contact us for a quote.