topic Re: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFY in Shopify Discussionhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/545852#M136116
<P>Have been up for over 6 hours now, trying to get my FB to connect with Shopify account. &nbsp;I worked with the Tech person name Yaac, and I followed instructions that was suggested in the community by Sunny. I am still unsuccessful. What do I do now? &nbsp;Help me please. &nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2019-07-27 at 4.38.53 AM.png" style="width: 200px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/10959iE159CDB970670C97/image-size/small?v=1.0&amp;px=200" title="Screen Shot 2019-07-27 at 4.38.53 AM.png" alt="Screen Shot 2019-07-27 at 4.38.53 AM.png" /></span>. Please help me rectify this issue.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 27 Jul 2019 09:43:41 GMTNyanzaLynn2019-07-27T09:43:41ZI Can't Connect My Facebook Page To Shopifyhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/451435#M113189
<P>Hello everybody,</P>
<P>After installing my pixel facebook on my website, I tried to connect it to my facebook buisness page. The problem is that when I click on the "Connect Account" Button in the Facebook Marketing App settings, I get this error message : " There was a problem with Facebook login. Refresh this page and try again. "</P>
<P>Of course even after refreshing the page, it still doesn't work.</P>
<P>Does anybody have a clue about what I messed up ?</P>
<P>Thanks in advance,</P>
<P>Alexis</P>Tue, 01 Oct 2019 15:39:56 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/451435#M113189Alexis_Duranti2019-10-01T15:39:56ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/451436#M113190
<P>Hi, Alexis!</P>
<P>Sunny here from the Shopify Guru Team and I would be happy to help troubleshoot your Facebook Sales Channel issue. Let's work together to see if we can resolve this together!</P>
<P>First thing I would like you to do is delete the Facebook Sales Channel completely. You can do that by going to <STRONG>Settings &gt; <A href="https://screenshot.click/14-05-mrtlo-m3uae.jpg">Sales Channel</A></STRONG>&nbsp;and clicking on the trash can icon beside Facebook.</P>
<P><IMG alt="" src="https://screenshot.click/14-07-inxut-ptd2w.jpg" /></P>
<P>Once it is deleted, wait about 30 seconds, refresh your page and then re-add the Facebook Sales Channel by clicking on the purple <STRONG><A href="https://screenshot.click/14-10-epelx-l890t.jpg">"Add sales channel"</A></STRONG>&nbsp;button. Once Facebook has been re-added, connect your Facebook business page and see if that works. Let me know if it gives you any trouble this time around. I'm still happy&nbsp;to keep working towards a solution to ensure&nbsp;you're able to successfully use the sales channel to it's fullest!</P>
<P>I look forward to hearing from you.</P>
<P>Cheers,</P>
<P>Sunny | Shopify Guru</P>Tue, 15 Jan 2019 06:01:07 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/451436#M113190Sunny2019-01-15T06:01:07ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/473756#M117140
<P>Hi Sunny!</P><P>I've been trying to connect my Facebook page, too, but when I try to click the "ACCEPT" on FB Terms it just blinks and goes right back to the terms. Round and round in circles. HELP!</P><P>THANKS!</P><P>Wendy Walker</P>Sun, 27 Jan 2019 22:59:02 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/473756#M117140PixieCakes2019-01-27T22:59:02ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/474040#M117203
<P>Hi, Wendy!</P>
<P>&nbsp;</P>
<P>Sunny here and I would be happy to help you troubleshoot your Facebook issue.</P>
<P>&nbsp;</P>
<P>It sounds&nbsp;like when you're trying to connect the Facebook page, it's looping you through the same process back and forth. There are a few things I would like you to try but first, can you <STRONG><A href="http://www.wikihow.com/Clear-Your-Browser's-Cache" target="_blank">clear your browsers cache</A>&nbsp;</STRONG>for the web browser you’re using? Alternatively, you can try connecting your Facebook Sales Channel using a different browser all together (i.e. Google Chrome, Safari, Firefox, etc). Trying on a different browser can help us narrow down the source of the problem. If it does happen to work using another browser, then it may just be a cache issue. Once cleared, you should be good to go, but if not, we’ll keep troubleshooting.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Let me know how that goes and if you can share any screenshots or examples that would be great. I look forward to hearing from you!</P>
<P>&nbsp;</P>
<P>Cheers,</P>
<P>&nbsp;</P>
<P>Sunny | Shopify Guru</P>Mon, 28 Jan 2019 21:55:27 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/474040#M117203Sunny2019-01-28T21:55:27ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/474538#M117290
<P>Sunny! I went on over to Chrome and that seemed to do the trick! THANK YOU &nbsp;for the suggestions! Now I just gotta get more of my product uploaded. Thanks again!</P><P>WW</P><BLOCKQUOTE><HR /><LI-USER uid="316289"></LI-USER>&nbsp;wrote:<BR /><P>Hi, Wendy!</P><P>&nbsp;</P><P>Sunny here and I would be happy to help you troubleshoot your Facebook issue.</P><P>&nbsp;</P><P>It sounds&nbsp;like when you're trying to connect the Facebook page, it's looping you through the same process back and forth. There are a few things I would like you to try but first, can you <STRONG><A href="http://www.wikihow.com/Clear-Your-Browser's-Cache" target="_blank">clear your browsers cache</A>&nbsp;</STRONG>for the web browser you’re using? Alternatively, you can try connecting your Facebook Sales Channel using a different browser all together (i.e. Google Chrome, Safari, Firefox, etc). Trying on a different browser can help us narrow down the source of the problem. If it does happen to work using another browser, then it may just be a cache issue. Once cleared, you should be good to go, but if not, we’ll keep troubleshooting.</P><P>&nbsp;</P><P>&nbsp;</P><P>Let me know how that goes and if you can share any screenshots or examples that would be great. I look forward to hearing from you!</P><P>&nbsp;</P><P>Cheers,</P><P>&nbsp;</P><P>Sunny | Shopify Guru</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Wed, 30 Jan 2019 02:27:23 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/474538#M117290PixieCakes2019-01-30T02:27:23ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/526535#M133122
<P>I have this same issue. It sends me in a loop. I tried all these suggestions and nothing is working.</P><P>&nbsp;</P>Sat, 15 Jun 2019 01:10:30 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/526535#M133122Motherbee2019-06-15T01:10:30ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/529517#M133564
I have the same problem, I tried all the suggestions. Nothing seems to work, it is asking me to install FacebookCommerce app. And It is going into a loop!Sun, 23 Jun 2019 03:28:23 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/529517#M133564tmdeeb2019-06-23T03:28:23ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/542433#M135638
Hi my name is Peter,<BR />I try to connect my shopify store to my Facebook page but it just doesn't stay connected.<BR />It connects then after 5 seconds it's asking me to reconnect. It uploaded one of my collections but all the other 6 I cannot.<BR />Can you help me with this problem please, I have tried everything from deleting the page and setting up another one to even opening a new Facebook account, nothing seems to work😓looking forward to some assistance thank you PeterSun, 21 Jul 2019 12:02:19 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/542433#M135638GRASKAMP2019-07-21T12:02:19ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/544366#M135909
<P>Hello, guys! I had the same troubles, trying to connect via Shopify website. I couldn't manage it, because I couldn't complete the final stage: I put "agree" with terms and conditions of FB, but the page reloaded again and again. So I disconnected my account and did it again via iPad (Shopify app). And I managed &nbsp;it in several seconds! &nbsp;<BR />Try it, maybe it will work also...&nbsp;</P><P>&nbsp;</P><P>Best, Olga&nbsp;</P>Wed, 24 Jul 2019 22:12:46 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/544366#M135909OlgaVnukovskaya2019-07-24T22:12:46ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/545852#M136116
<P>Have been up for over 6 hours now, trying to get my FB to connect with Shopify account. &nbsp;I worked with the Tech person name Yaac, and I followed instructions that was suggested in the community by Sunny. I am still unsuccessful. What do I do now? &nbsp;Help me please. &nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2019-07-27 at 4.38.53 AM.png" style="width: 200px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/10959iE159CDB970670C97/image-size/small?v=1.0&amp;px=200" title="Screen Shot 2019-07-27 at 4.38.53 AM.png" alt="Screen Shot 2019-07-27 at 4.38.53 AM.png" /></span>. Please help me rectify this issue.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 27 Jul 2019 09:43:41 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/545852#M136116NyanzaLynn2019-07-27T09:43:41ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/545899#M136121
<P>The Facebook Button when clicked does nothing. Even the Terms and Conditions page is not opening. Cleared the Cache. Deleted reinstalled the APP.</P><P>Isn't this the basic thing Shopify is supposed to do, when u have bought Shopify Lite for Facebook?</P>Sat, 27 Jul 2019 12:44:10 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/545899#M136121Mondrahul2019-07-27T12:44:10ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546284#M136190
<P>I'm also facing the same issue, I've cleared my cache, changed browsers even tried incognito but still "<STRONG>No Facebook Page connected</STRONG>".</P>Mon, 29 Jul 2019 01:57:04 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546284#M136190Ovayo2019-07-29T01:57:04ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546290#M136191
<P>I could eventually connect... Try these steps...</P><P>&nbsp;</P><P>Delete the App and re-add it.</P><P>Check if the email mentioned in Facebook Page is working.</P><P>Shop Template is active on FB Page.</P><P>FB Page with Shop is published.</P><P>Go to Incognito Mode and login and start Shopify Shop there and then try to connect facebook.</P><P>Hope this helps... Cheers</P><BLOCKQUOTE><HR /><LI-USER uid="591994"></LI-USER>&nbsp;wrote:<BR /><P>I'm also facing the same issue, I've cleared my cache, changed browsers even tried incognito but still "<STRONG>No Facebook Page connected</STRONG>".</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Mon, 29 Jul 2019 02:31:50 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546290#M136191Mondrahul2019-07-29T02:31:50ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546295#M136192
<P><LI-USER uid="591770"></LI-USER>&nbsp;Thanks for the feedback, I've tried your advice, still no luck&nbsp;:(</P>Mon, 29 Jul 2019 03:02:25 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546295#M136192Ovayo2019-07-29T03:02:25ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546305#M136193
<P>Can someone please tell how to do talk to someone on the phone to this issue fixed. I have been working all weekend to have this issue address and I am not even close to having this issue addressed.&nbsp;</P>Mon, 29 Jul 2019 04:09:31 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546305#M136193NyanzaLynn2019-07-29T04:09:31ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546577#M136243
<P>I'm having the same issues and can't find a solution either.&nbsp; This is costing me too much money and Shopify crappy customer service is making look for other ecom solutions.&nbsp;&nbsp;</P>Mon, 29 Jul 2019 13:26:12 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/546577#M136243Bad-Thoughts2019-07-29T13:26:12ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/547791#M136452
<P>Apparently it's a thing.</P><P>I have basically been told to see if it fixes itself.</P><P>To try every now and then if it has fixed itself.&nbsp;</P><P>I have spent the last month with both Shopify and FB.</P><P>&nbsp;</P><P>Last email just said they are working to fix it and move on.&nbsp;</P><P>I won't be able to sell on FB or Instagram</P><P>&nbsp;</P><P>I tried by adding another person as Admin to my page then into shopify through a seperate login for them.</P><P>Still didn't work.</P><P>Tried all browsers, incognito, delete reinstall.</P><P>&nbsp;</P><P>It's completely absurd.</P><P>&nbsp;</P>Wed, 31 Jul 2019 12:02:23 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/547791#M136452Patred2019-07-31T12:02:23ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/547792#M136453
<P>oh yeh and now it doesn't even recognise me as owner of that FB page haha</P>Wed, 31 Jul 2019 12:04:05 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/547792#M136453Patred2019-07-31T12:04:05ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548080#M136501
<P>I'm having this issue too. Started when I changed my facebook password. Reconnecting to facebook is not recognizing that I have any pages under my account.</P>Wed, 31 Jul 2019 21:07:37 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548080#M136501marjan2k2019-07-31T21:07:37ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548115#M136506
<P>Ok I finally got this working.</P><P>&nbsp;</P><P>Here's what I did.<BR /><BR /></P><OL><LI>Go to sales channels</LI><LI>Remove all Facebook sales channel (facebook, messenger, instagram)</LI><LI>(<STRONG>CRUCIAL STEP</STRONG>) Go to Facebook business integrations (<A href="https://www.facebook.com/settings?tab=business_tools" target="_blank">https://www.facebook.com/settings?tab=business_tools</A>) and delete all shopify integrations (I had shopify and shopify for messsenger)</LI><LI>Re-add Facebook sales channel, followed by either Facebook Messenger or Instagram.</LI></OL><P>Try and see if this works for you guys.</P><P>&nbsp;</P><P>I attached the screenshot for step 3.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.JPG" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/11327iF66D5705BA6F8E85/image-size/large?v=1.0&amp;px=999" title="Capture.JPG" alt="Capture.JPG" /></span></P>Wed, 31 Jul 2019 23:22:43 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548115#M136506marjan2k2019-07-31T23:22:43ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548303#M136537
<P>Connected at 9:13 - disconnected at 9:18 - followed your instructions.&nbsp;</P>Thu, 01 Aug 2019 11:07:34 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548303#M136537Rex_Slagel2019-08-01T11:07:34ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548461#M136566
<P>I tried the instructions also Still does not connect. This is frustrating.&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="376515"></LI-USER>&nbsp;wrote:<BR /><P>Connected at 9:13 - disconnected at 9:18 - followed your instructions.&nbsp;</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Thu, 01 Aug 2019 16:25:24 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548461#M136566ginuineca2019-08-01T16:25:24ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548506#M136576
<P>Dear Sunny,</P><P>&nbsp;</P><P>I can't connect to my Facebook because I see only 8 of my Facebook pages, but the one that I want to connect to Shopify doesn't show up in the list... Do you know how I can make my page to show up?<BR /><BR />It happened already on one of my other pages, I had to check my page somewhere on Facebook so Shopify can select it but I really don't remember where it was.<BR /><BR /><BR />Seems like a recurrent issue.<BR /><BR />Thank you</P>Thu, 01 Aug 2019 17:38:00 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548506#M136576Cadeau_Futé2019-08-01T17:38:00ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548576#M136582
<P>I have spent the past three days on the phone and on chat with Facebook, Shopify, and a paid consultant to help us fix this issue.&nbsp; It comes down to that Shopify is aware of this issue and does not have a fix for it yet.&nbsp; So why are we paying for this service when we can't take advantage of what we paid for.&nbsp; We have an aggressive social media campaign that we can't execute because of this.&nbsp; We have seasonal apparel now that we will have to hold onto for 8 months and will impact revenue.&nbsp;<BR /><BR />Our company has one core value and that is "Give A **bleep**"&nbsp; Maybe Shopify should own up to this issue and inform us when it plans to fix it.&nbsp; I would have appreciated it, so I would have not spent money on a consultant and my time trying to fix something that can't be fixed at this time.&nbsp;&nbsp;</P>Thu, 01 Aug 2019 18:05:28 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548576#M136582Bad-Thoughts2019-08-01T18:05:28ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548584#M136583
<P>Hi&nbsp;<LI-USER uid="591753"></LI-USER>&nbsp;I am having exactly the same problem as you. I have been trying to connect FB to my Shopify Account and in the end the same error appear it connects to my FB account but all of the sudden it does not recognize the FB page. I have tried over and over again eliminating cookies and cache and from a different browser but no luck. Did you find a solution to your problem ?&nbsp;</P><P>&nbsp;</P><P>Thank you so much for your help.&nbsp;</P>Thu, 01 Aug 2019 18:33:57 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548584#M136583Flo_DT2019-08-01T18:33:57ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548615#M136589
<P>I've been dealing with this shi for a month. Tried all these fixes. What platform is the best alternative to shopify? i could've made thousands by now.</P>Thu, 01 Aug 2019 19:38:11 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548615#M136589fuqkshpify2019-08-01T19:38:11ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548637#M136594
<P>Well they were smart and bought oberlo so now we can't use that for aliexpress on any other shop platform. So in other words what is the best alternative to oberlo and shopify?</P>Thu, 01 Aug 2019 20:24:40 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548637#M136594fuqkshpify2019-08-01T20:24:40ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548904#M136625
<P>Hello,</P><P>I hope you are doing well. I can't connect my facebook page with my site.</P><P>I have several facebook pages but every time I want to connect the right page with this site, the page never appears.</P><P>I contacted facebook support and they say it's not their fault.</P><P>I found this group and apply the tips you give for others, like clear the cache but with me it doesn't work.</P><P>Thanks&nbsp;</P>Fri, 02 Aug 2019 10:45:43 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/548904#M136625Parfait2019-08-02T10:45:43ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549039#M136643
<P>If you receive a solution to this problem please let me know. I am currently experiencing the same thing and I am the administrator to my like page so I am confused. Thank you</P>Fri, 02 Aug 2019 15:25:00 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549039#M136643galarche2019-08-02T15:25:00ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549065#M136646
<P>Hi, I chated with Shopify support yesterday. They told me that this was a recent problem and they are aware that a few of their merchants are experiencing exactly what we are going through. Apparently the authorization chain between FB and Shopify is broken. So their suggestion is sort of doing a big reset: eliminate FB sales channel on shopify, disconnect as much as possible mention of Shopify from your FB business manager, clear cookies and cache from browser, wait 36h and try again... So let´s see...&nbsp;</P><P>&nbsp;</P><P>In the meantime, I have been thinking about this and I am not even sure that&nbsp;it is so useful to add FB sales channel to your store. Basically the whole point of this is supposedly to make the integration easier as shopify can automatically generate a FB catalog and I think you can also set up FB ads from shopify. But you can do all of this from FB business manager. You can create a FB catalog from a data feed where you will actually be the owner and hence can make changes (whereas when shopify generates your FB catalog, shopify becomes the owner of the catalog and it is not possible to make any changes). It is also more convenient to create and track your ads performance from FB business manager.&nbsp;</P><P>&nbsp;</P><P>I think the only plus is that the shopify catalog is very comprehensive and automatically picks up every products with the right product group ID and variant ID (although you could also do this with the flexify app). However, I am seeing that shopify doesn´t allow for dynamic retargeting campaign on FB anyway. They seem to pass down the retargeting info at the product group ID level instead of variant ID level (which is weird since the possibility to add variants to products is such a basic feature of shopify, you would think they would integrate it to FB retargeting ads)...</P><P>&nbsp;</P><P>Anyway anyone else experiencing this issue of missing IDs on FB catalog for retargeting ads? Or thoughts on usefulness of integrating FB channel to shopify at all?&nbsp;&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 02 Aug 2019 16:37:04 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549065#M136646Flo_DT2019-08-02T16:37:04ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549074#M136647
This is not a recent problem and they are fully aware. I'm guessing hundreds of Shopify customers are affected and personally, I think it is a leverage point to score more revenue for one side or the other. Both say that it is the other's fault - and nothing gets done.<BR /><BR />I have disconnected everything three times and waited - same issue.<BR /><BR />I agree - set it up yourself and eliminate the hassle.<BR />Fri, 02 Aug 2019 16:47:26 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549074#M136647Rex_Slagel2019-08-02T16:47:26ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549077#M136648
So, I take it Shopify isn’t trying to fix this issue?<BR />Fri, 02 Aug 2019 16:50:26 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549077#M136648NyanzaLynn2019-08-02T16:50:26ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549079#M136649
As far as I can tell this has been happening since early 2018.<BR />Fri, 02 Aug 2019 16:53:26 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549079#M136649Rex_Slagel2019-08-02T16:53:26ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549097#M136652
I actually just wanted to be able to use my shop option for my Instagram<BR />account that's what's really important to me but it seems as if I can't use<BR />my instagram shop without having my facebook connected. Which sucks smh.<BR />Thank you for letting me know about their system being down. I hope that<BR />you can find a solution and fast. Good luck.<BR />Fri, 02 Aug 2019 17:31:26 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549097#M136652galarche2019-08-02T17:31:26ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549098#M136653
That was my purpose of the integration of the FB to use the Instagram product features. Most of my time there is where I am on IG and where most of my traffic comes from.<BR />Fri, 02 Aug 2019 17:34:26 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549098#M136653NyanzaLynn2019-08-02T17:34:26ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549134#M136657
<P>If it has been an issue since early 2018, then it isn't a mistake. It is easy to sit there and collect monthly payments while customers go at it between support lines that are pointing fingers at each other.</P><P>&nbsp;</P><P>My advice, if they have been charging money for a service that won't deliver what you are paying for, then demand a refund for your monthly payments. If it means contacting your CC company or bringing this up with your state's attorney general.</P>Fri, 02 Aug 2019 18:42:22 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549134#M136657fuqkshpify2019-08-02T18:42:22ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549163#M136659
<P>I've been following this thread for a bit and I'm in the same boat. I first noticed the Facebook disconnect about six months ago. I kind of let it go, but when I would add any new products they wouldn't migrate over to Instagram. So I found this thread (and many more) and followed a lot of the instruction.</P><P>&nbsp;</P><P>Multiple people said "delete Facebook off Shopify," but I would <STRONG>NOT</STRONG> delete your Facebook apps from Shopify. When I deleted the Facebook apps I lost <STRONG>ALL</STRONG> the product tagging on Instagram. Like, years. I also did the "delete integrations" over on the Facebook business page. When the Facebook apps were downloaded again, I only got like ten items (out of many) to migrate over to Instagram and then it's just been a headache ever since. My main issue is I just want the product tags on Instagram, but I can't seem to get that far because parent host, Facebook, won't connect.</P>Fri, 02 Aug 2019 19:51:13 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549163#M136659Totally_Good_Ti2019-08-02T19:51:13ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549171#M136660
<P>I think we are at the point where we have to raise hell until it hits them where it hurts - the bank. Until they start losing money, they will leave the issue as it is. As of right now they can sit comfortably because of their buyout of Oberlo. Nothing else works as seamlessly. That said, they cannot expect to charge us 30 a month with a major ongoing issue. Lets be real, facebook knows the world and as such they are the best bet at driving traffic to your store. This feature needs to ducking work.</P>Fri, 02 Aug 2019 19:59:10 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549171#M136660fuqkshpify2019-08-02T19:59:10ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549593#M136741
<P>Hello .. I followed the steps of adding Facebook to my&nbsp; store and it all goes well but it always shows me that there is no pages integrate with the store despite of having and owning a page on the account i previously integrated with Shopify.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/11550i61ED02D418E8B30D/image-size/large?v=1.0&amp;px=999" title="Capture.PNG" alt="Capture.PNG" /></span></P>Sun, 04 Aug 2019 05:22:02 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/549593#M136741Omar_Elshahid2019-08-04T05:22:02ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/552077#M137175
<P>Hi,</P><P>I am trying to connect my facebook page to Shopify store but the button "connect to facebook" not working.</P>Fri, 09 Aug 2019 06:01:01 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/552077#M137175Tranali2019-08-09T06:01:01ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/555742#M137813
<P>That doesnt work either. How am I suppose to tag products on Ig, if I cant even keep facebook connected to shopify no longer then 5 seconds. Please fix as this shoudnt be a problem because this slows down business and we all are paying monthly fees not to experience this. Ive been trying to connect since 8/15/19</P>Sun, 18 Aug 2019 03:08:23 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/555742#M137813king5302019-08-18T03:08:23ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/555907#M137856
<BLOCKQUOTE><HR /><LI-USER uid="588560"></LI-USER>&nbsp;wrote:<BR /><P>Hello .. I followed the steps of adding Facebook to my&nbsp; store and it all goes well but it always shows me that there is no pages integrate with the store despite of having and owning a page on the account i previously integrated with Shopify.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/11550i61ED02D418E8B30D/image-size/large?v=1.0&amp;px=999" title="Capture.PNG" alt="Capture.PNG" /></span></P><HR /></BLOCKQUOTE><P>This is exactly what I am seeing! My list of pages pops up with checkboxes, I check the boxes, continue, and then get here.&nbsp;SO frustrating!</P><P>I'm also trying to set up for Instagram, and have spent hours trying and searching and trying some more, and finally came across this discussion.</P><P>Can we start a petition for Shopify/Facebook to provide wigs for those of us who have torn our hair out over this issue?!</P>Sun, 18 Aug 2019 17:59:44 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/555907#M137856PIXIEDUST2019-08-18T17:59:44ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/558133#M138269
<P>Good point, i'm going to use this error and shopify as an excuse&nbsp;for my baldness, way to go shopify for making me bald! fix this issue please!</P><BLOCKQUOTE><HR /><LI-USER uid="595597"></LI-USER>&nbsp;wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="588560"></LI-USER>&nbsp;wrote:<BR /><P>Hello .. I followed the steps of adding Facebook to my&nbsp; store and it all goes well but it always shows me that there is no pages integrate with the store despite of having and owning a page on the account i previously integrated with Shopify.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/11550i61ED02D418E8B30D/image-size/large?v=1.0&amp;px=999" title="Capture.PNG" alt="Capture.PNG" /></span></P><HR /></BLOCKQUOTE><P>This is exactly what I am seeing! My list of pages pops up with checkboxes, I check the boxes, continue, and then get here.&nbsp;SO frustrating!</P><P>I'm also trying to set up for Instagram, and have spent hours trying and searching and trying some more, and finally came across this discussion.</P><P>Can we start a petition for Shopify/Facebook to provide wigs for those of us who have torn our hair out over this issue?!</P><HR /></BLOCKQUOTE><P><BR /><BR /></P>Thu, 22 Aug 2019 20:08:52 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/558133#M138269OurBabiesRock2019-08-22T20:08:52ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/558203#M138278
<P>For me, it turned out that the issue was that in business manager roles &amp; permissions on Facebook I had "custom" access rather than "Admin" access.&nbsp; (Dumb, because custom actually had higher/more access?!)</P><P>&nbsp;</P><P>It looks like they've changed the setup/layout in the last few days though, because I can't find the place to change it to custom anymore... all I'm seeing now on FB is "Admin" or "Employee"?</P>Fri, 23 Aug 2019 01:07:15 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/558203#M138278PIXIEDUST2019-08-23T01:07:15ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/562379#M138980
<P>I have exactly the same issue with my page, although it was perfectly connected, the tagging functionality running for 3 months now. Since 2 days, nothing is working. FB page loses connection to Shopify every 1-2 hours. And since yesterday, when I try to reconnect, it tells me that I am not the owner of my FB page. I' ve sent a message to the Shopify support yesterday, with all screenshots proving that I am the FB page owner and that the FB Shopify app, FB business manager business integrations and Instagram do work properly and show me as Owner. Only the Shopify connection does not. This is so frustrating and I am losing sales, as I had several FB campaigns running until this happened...&nbsp;</P>Sat, 31 Aug 2019 10:41:41 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/562379#M138980JessyWayneWhale2019-08-31T10:41:41ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/563246#M139130
<P>I Agree ...</P><BLOCKQUOTE><HR /><LI-USER uid="592767"></LI-USER>&nbsp;wrote:<BR /><P>I think we are at the point where we have to raise hell until it hits them where it hurts - the bank. Until they start losing money, they will leave the issue as it is. As of right now they can sit comfortably because of their buyout of Oberlo. Nothing else works as seamlessly. That said, they cannot expect to charge us 30 a month with a major ongoing issue. Lets be real, facebook knows the world and as such they are the best bet at driving traffic to your store. This feature needs to ducking work.</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Mon, 02 Sep 2019 20:43:15 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/563246#M139130Ana_Buendia2019-09-02T20:43:15ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/563386#M139172
<BLOCKQUOTE><HR /><LI-USER uid="591753"></LI-USER>&nbsp;wrote:<BR /><P>Have been up for over 6 hours now, trying to get my FB to connect with Shopify account. &nbsp;I worked with the Tech person name Yaac, and I followed instructions that was suggested in the community by Sunny. I am still unsuccessful. What do I do now? &nbsp;Help me please. &nbsp;<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2019-07-27 at 4.38.53 AM.png" style="width: 200px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/10959iE159CDB970670C97/image-size/small?v=1.0&amp;px=200" title="Screen Shot 2019-07-27 at 4.38.53 AM.png" alt="Screen Shot 2019-07-27 at 4.38.53 AM.png" /></span>. Please help me rectify this issue.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I found what was the problem for me.<BR /><BR />I have admin rights with 'custom' role on my page and this probably what caused the problem.</P><P>There is no option for me to edit my role but I have my wife with proper admin role on this page. I used her credentials to connect spotify to facebook and it worked.</P>Tue, 03 Sep 2019 05:25:53 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/563386#M139172cerberus2019-09-03T05:25:53ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/566967#M139788
<P>Sunny</P><P>I have tried all these solutions above, and am still unable to connect facebook business page to shopify.</P><P>Can you please help fix this issue.</P>Tue, 10 Sep 2019 03:29:34 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/566967#M139788annikaa2019-09-10T03:29:34ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567010#M139795
Could you please share your email id so we can connect and discuss further.<BR />Tue, 10 Sep 2019 06:12:58 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567010#M139795Tranali2019-09-10T06:12:58ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567014#M139797
Hi, sure- annikaa.akerlund@gmail.com.<BR />Tue, 10 Sep 2019 06:20:58 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567014#M139797annikaa2019-09-10T06:20:58ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567481#M139904
<P>tried all those steps and still couldnt get connected</P>Tue, 10 Sep 2019 21:46:12 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567481#M139904Deej462019-09-10T21:46:12ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567569#M139925
<P>For all who are having issues connecting their Shopify Shop to Facebook - I like to suggest that you stop trying and explore other alternative.</P><P>I've been having the same issues as the rest for weeks and I've finally managed to fix it.</P><P>&nbsp;</P><P>Here are some of the steps to help you all:</P><P>&nbsp;</P><P>1. Login into your Facebook Business Manager, and navigate to Catalogue Manager</P><P>If you previously had it working and now stop working. You should have some redundant catalogue lying around.</P><P>First remove any existing catalogue that you have.</P><P>&nbsp;</P><P>2. Once you've removed all the Catalogue, begin to create a catalogue and go through all the steps required. Bear in mind, you will need to have a product feed for this. I used Facebook Product Feed (Flexify) for this and schedule feed refresh once a day.&nbsp;</P><P>&nbsp;</P><P>Once you've done that, go back to your Facebook Page - Setup your shop section.&nbsp;</P><P>And it should be fixed.&nbsp;</P><P>&nbsp;</P><P>This implementation is to fix Facebook Shop &amp; Instagram Shop by using a manual product feed instead of the existing Shopify Integration that doesnt work and trust me, i've gone through all the steps everyone + support has advised&nbsp;</P>Wed, 11 Sep 2019 02:37:30 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567569#M139925Alex_Wong32019-09-11T02:37:30ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567584#M139930
<P>OMG!!!!!! This was the one that worked for me!!!!! I had tried so many different avenues. So grateful for you posting this. Thanks so much!!!</P>Wed, 11 Sep 2019 03:39:40 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567584#M139930Niwa2019-09-11T03:39:40ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567865#M139984
<P>Become Admin on the facebook page. You must be custom at the moment. Open fb page roles. The become admin by clicking on your name</P><P>&nbsp;</P>Wed, 11 Sep 2019 14:24:22 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/567865#M139984bagadbilla2019-09-11T14:24:22ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/569311#M140271
<P>Hi, I can't connect my Shopify store to Facebook either. For several weeks I have had this message:&nbsp;</P><P>&nbsp;</P><P>Product detail issues 4</P><DIV class="ui-card__section"><DIV class="ui-type-container"><P>Facebook requires specific product details. Edit these products to publish them to your Facebook Shop.</P><P>I fail to believe it is a Facebook issue.</P><P>&nbsp;</P><P>As far as I can possibly tell, my products are fine. Previously they were listed on Facebook shop. That was until I deleted them all and added new products to Shopify, via a different app (Was Oberlo, now Eprolo).</P><P>&nbsp;</P><P>I believe it is an issue with the Shopify Facebook Sale Channel. There are currently know issues with this and apparently, the Shopify engineers are working on it. I have been getting messages like, "please accept all permissions" or something similar. Fortunately, that has gone away now, but I still can't get my products to display on Facebook shop. It's useless contacting Facebook because they do nothing and just put up a generic message saying thank you for contacting Facebook, your feedback is important. And then nothing happens. No one is helping - not Facebook or Shopify.</P></DIV></DIV>Fri, 13 Sep 2019 20:29:08 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/569311#M140271SportyTypes2019-09-13T20:29:08ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/571083#M140580
<P>I agree, theres an issue with shopifys Facebook Shop connection. Im trying to connect mine right now, and its saying "You dont have a page connected to this account", but when i log into my account.... i can clearly see the page there and set up.</P><P>&nbsp;</P><P>Even durring setup, it shows the page to select to connect, and i select it. but once it shows "Done all connected!"....the FB Shop Sales Channel in Shopfy shows as 'No page connected".</P><P>&nbsp;</P><P>Even my facebook backend under 'setting' shows as "Shopify connected", but Shopify itself wont show my FB as connected</P><P>&nbsp;</P><P>(Shrug)</P>Tue, 17 Sep 2019 18:18:50 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/571083#M140580LoveinCA2019-09-17T18:18:50ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/571314#M140629
<P>There has been a problem for weeks. Supposedly, the Shopify developer or engineers are working on it. They are sloooow. My view is that they don;t particularly care because they are still getting their money from us.</P>Wed, 18 Sep 2019 03:28:22 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/571314#M140629SportyTypes2019-09-18T03:28:22ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/571317#M140630
NO Facebook Found! - I get this message when I try and add my brand page to create a Facebook Shop. It’s my page and I’m admin but it won’t allow me to connect to it? Please helpWed, 18 Sep 2019 03:30:53 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/571317#M140630Ourlosangeles2019-09-18T03:30:53ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/572445#M140792
I experienced the same things from not seeing my page in the list of options to seeing my Facebook permissions set to Custom instead of Admin. I fixed the Shopify/Facebook Shop app problem by removing my name on the Facebook Business Settings page - under Accounts &gt; Pages &gt; People then hovering over my name and clicking the trash can. Afterwards, I added myself back and connected on Shopify immediately. Hope this helps someone.Thu, 19 Sep 2019 17:42:28 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/572445#M140792AzaleaJewelry2019-09-19T17:42:28ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/572505#M140811
<P>The funny thing is...Shopify contacted me back and wont attempt to fix it unless i provide them with authentication of who i am (Full name, email address on file, credit card info on file with shopify, last billing cycle payment with shopify, etc)</P><P>&nbsp;</P><P>I just ignored it. I shouldn't have to provide all that info when my ticket i submitted i was logged into my shopify store, and shopify store front that I pay for isnt wokring correctly.</P><P>&nbsp;</P><P>Dont ask questions Shopify! Just fix your broken stuff and stop procrastinating!</P>Thu, 19 Sep 2019 19:46:42 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/572505#M140811LoveinCA2019-09-19T19:46:42ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/573708#M140986
<P>SOLVED!</P><P>&nbsp;</P><P>I had all the same issues all of you had and solved it.&nbsp; Me and another user had 'Admin' privileges in the business manager, yet Shopify said I did not. Here is what worked.</P><P>&nbsp;</P><OL><LI>Disconnect your facebook account from shopify.</LI><LI>login to facebook as the admin, preferably the main owners account, not some admin added later.</LI><LI>go to this page in facebook&nbsp;<A href="https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit" target="_blank">https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit</A></LI><LI>On this page, My user and that of the original owner were not 'admins', we were under 'Custom' at the bottom. The 'Admin' was some person who had access awhile ago who doesn't even work with us anymore. But we were Admins on the <A href="https://business.facebook.com/settings" target="_blank" rel="noopener">Business settings</A> page. Stupid facebook has two different areas! I was not able to make any changes to the 'admin' or 'custom' and not&nbsp;able to '<DIV class=""><DIV class="_24nl">Assign a New Page Role' (as admin) to me because I was set as 'custom' at the bottom.<SPAN>. On the screenshot below, the Ken guy is the actual owner and creator of the page. Note, you cannot see my user under 'custom' because I already removed me as a user in business settings before the screenshot, but I was here as 'custom' also.&nbsp;</SPAN></DIV></DIV></LI><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2019-09-22 at 7.45.44 AM.png" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/15345i3301D0EB4B25AE5C/image-size/large?v=1.0&amp;px=999" title="Screen Shot 2019-09-22 at 7.45.44 AM.png" alt="Screen Shot 2019-09-22 at 7.45.44 AM.png" /></span></LI><LI>I then went to the <A href="https://business.facebook.com/settings" target="_blank" rel="noopener">'business settings</A>' page from the owners account and 'removed' me from the account completely. I also removed the 'admin' that was showing up on this page&nbsp;<A href="https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit" target="_blank">https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit</A></LI><LI>I then went back to this page&nbsp;<A href="https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit" target="_blank">https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit</A>&nbsp;from the owners account and searched for me under '<SPAN>Assign a New Page Role'. Since I had been removed, I now show up here and assigned myself the 'admin' role.&nbsp;</SPAN></LI><LI>I logged into MY account, accepted the invitation to be the 'admin' of the page.</LI><LI>I then went back to this page<A href="https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit" target="_blank">https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit</A>&nbsp;and I was the <STRONG>ADMIN</STRONG>!</LI><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2019-09-22 at 7.55.39 AM.png" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/15346iD8591BD1DBC64237/image-size/large?v=1.0&amp;px=999" title="Screen Shot 2019-09-22 at 7.55.39 AM.png" alt="Screen Shot 2019-09-22 at 7.55.39 AM.png" /></span></LI><LI>I then went back to shopify, connected my facebook account and my page showed up and now i'm connected again.</LI><LI>I then checked my user under the facebook business settings area and facebook added my user as an admin. Interesting thing, it left two check boxes unchecked.&nbsp;</LI><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2019-09-22 at 8.11.57 AM.png" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/15347i7B99A4ABEADC8624/image-size/large?v=1.0&amp;px=999" title="Screen Shot 2019-09-22 at 8.11.57 AM.png" alt="Screen Shot 2019-09-22 at 8.11.57 AM.png" /></span></LI><LI>Note. If you are the only 'admin' on the account and cannot remove yourself, use a friend or family member facebook account and '<SPAN>Assign a New Page Role' as admin to them this page&nbsp;<A href="https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit" target="_blank">https://business.facebook.com/campmaid/settings/?tab=admin_roles&amp;ref=page_edit</A></SPAN></LI></OL><P><SPAN>re</SPAN></P><P>&nbsp;</P>Sun, 22 Sep 2019 14:20:36 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/573708#M140986astroman2019-09-22T14:20:36ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/574008#M141039
<P>hi,</P><P>&nbsp;</P><P>I am having a issue with connecting as well. after I click 'accept terms' a little facebook window comes up saying 'not logged in' 'please continue to to login' I press yes but doesnt do anything.</P><P>&nbsp;</P><P>thanks</P><P>nadia</P>Mon, 23 Sep 2019 09:12:21 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/574008#M141039Nadia20202019-09-23T09:12:21ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/574041#M141048
Go to facebook page. Switch urself to admin from custom. Problem will be surely solved.<BR /><BR />Yes u can get me a case of beer<BR /><BR />Cheers<BR />Raj<BR />Mon, 23 Sep 2019 10:24:59 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/574041#M141048bagadbilla2019-09-23T10:24:59ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/575505#M141329
<P>I solved this issue by reconfirming that I was an 'admin' for the facebook page. I found instead I was a 'job manager'.</P><P>How did I become a 'job manager' instead of an 'admin' when I created the page, was because I selected in 'facebook business manager' extra permissions for the page which included 'job manager'. ' This changed my status.</P><P>Here is a screen shot.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="facebook-connect.PNG" style="width: 999px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/15574i150572DB31139ACF/image-size/large?v=1.0&amp;px=999" title="facebook-connect.PNG" alt="facebook-connect.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="facebook-connect-2.PNG" style="width: 948px;"><img src="https://community.shopify.com/c/image/serverpage/image-id/15575iEA1987DECD385E3D/image-size/large?v=1.0&amp;px=999" title="facebook-connect-2.PNG" alt="facebook-connect-2.PNG" /></span></P>Wed, 25 Sep 2019 09:23:54 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/575505#M141329Calcan2019-09-25T09:23:54ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/576853#M141543
<P>Thank you so much for this post and the pictures to follow along. I have been trying for 2 days to fond answers about this... and your post is the ONLY thing that actually worked. Thank you so much.&nbsp;</P>Fri, 27 Sep 2019 09:14:54 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/576853#M141543DanielPrado2019-09-27T09:14:54ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/577271#M141598
Hi<BR /><BR />Thanks for the response, however both myself and husband are admin nothing has changed.<BR />Still doing the same thing when I’m trying to connect.<BR /><BR />ThanksSat, 28 Sep 2019 05:10:54 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/577271#M141598Nadia20202019-09-28T05:10:54ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/577328#M141605
If you have more than one page, try each one separately.<BR /><BR />If not create a new page and see if you can connect.<BR /><BR />If you can connect to the new page, compare permission in FB bussiness settings under the heading People.<BR /><BR />However before going ahead with this turn on extra permissions so your status on the FB page changes from Admin to Job manager and then change it back.<BR /><BR />You do this again not within the FB page but on FB business setting under the heading People.<BR /><BR />That's all I can offer.<BR /><BR />All the best.<BR />Sat, 28 Sep 2019 08:18:27 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/577328#M141605Calcan2019-09-28T08:18:27ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/577407#M141613
I’m having this EXACT issue and it’s driving me crazy! Been working on it since yesterday and I’m no further forward... 😩Sat, 28 Sep 2019 12:55:51 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/577407#M141613BellesHearts2019-09-28T12:55:51ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/578129#M141740
<P>on the "page roles" page, not the "business settings" admin, who is the admin? Are you listed here or under 'custom'?</P>Mon, 30 Sep 2019 13:49:58 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/578129#M141740astroman2019-09-30T13:49:58ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/578869#M141870
<P>I kept trying to connect on my MAC and it would not allow me to. I literally went through every step that someone would post. If you are on a Mac try connecting from Google Chrome! It worked instantly for me</P>Tue, 01 Oct 2019 15:38:45 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/578869#M141870CaliValentine2019-10-01T15:38:45ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579423#M141964
<P>Hi there I'm still having issues despite going through these steps, I removed myself as an admin and re-added myself</P><P>&nbsp;</P><P><A href="https://www.screencast.com/t/yFejDptM" target="_blank">https://www.screencast.com/t/yFejDptM</A></P><P>&nbsp;</P><P>Still can't connect! Any ideas?</P>Wed, 02 Oct 2019 12:17:09 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579423#M141964bobbrinklow2019-10-02T12:17:09ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579430#M141965
<P>you are in the wrong admin section. Follow the screenshots.</P>Wed, 02 Oct 2019 12:23:47 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579430#M141965astroman2019-10-02T12:23:47ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579456#M141970
<P>Ahh yes, fixed! Cheers</P>Wed, 02 Oct 2019 12:55:50 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579456#M141970bobbrinklow2019-10-02T12:55:50ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579585#M141984
<P>Yes,&nbsp;<A href="https://community.shopify.com/c/user/viewprofilepage/user-id/602329" target="_self"><SPAN class="login-bold">astroman</SPAN></A> has it correct on page 7 with his screenshots. It fixed mine!</P><BLOCKQUOTE><HR /><LI-USER uid="602329"></LI-USER>&nbsp;wrote:<BR /><P>you are in the wrong admin section. Follow the screenshots.</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Wed, 02 Oct 2019 16:06:54 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/579585#M141984LoveinCA2019-10-02T16:06:54ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581243#M142208
<P>Im not connect to my facebook page for the last 3 months....</P>Sun, 06 Oct 2019 07:27:21 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581243#M142208Elvis762019-10-06T07:27:21ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581835#M142311
then connect it!<BR />Mon, 07 Oct 2019 16:26:10 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581835#M142311astroman2019-10-07T16:26:10ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581883#M142324
I did, thanks for the support.... having chemotherapy for my breast cancer has slowed down my brain a little, but I got there in the end 👍🏼<BR />Mon, 07 Oct 2019 17:51:10 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581883#M142324BellesHearts2019-10-07T17:51:10ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581884#M142325
It took me a while....had to make sure I was admin on my Facebook page and use a different browser to get it sorted....<BR />Mon, 07 Oct 2019 17:53:10 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581884#M142325BellesHearts2019-10-07T17:53:10ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581886#M142326
<BLOCKQUOTE><P><SPAN>I did, thanks for the support.... having chemotherapy for my breast cancer has slowed down my brain a little, but I got there in the end 👍🏼</SPAN></P></BLOCKQUOTE><P>&nbsp;</P><P><SPAN>You my friend are the REAL HERO of this thread&nbsp;💕</SPAN></P>Mon, 07 Oct 2019 17:53:43 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/581886#M142326LoveinCA2019-10-07T17:53:43ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/588219#M143434
<P>This solved the issue for me!&nbsp;</P><P>Well done and thanks.</P><P>&nbsp;</P><P>Pat</P>Fri, 18 Oct 2019 00:43:44 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/588219#M143434Pat_Racco2019-10-18T00:43:44ZRe: I Can't Connect My Facebook Page To Shopifyhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/592869#M144231
<P>Alright. I read through 8 pages of replies here and found a new way of fixing this issue. So, the problem, I think, lies with how Facebook assigns a role for you to a page that you created yourself. It's just called Custom and not Admin. Now, for some strange reason, Facebook doesn't allow you to edit "Custom" and change it to "Admin" even though you're the owner. I even tried seeing if it's possible through Business.Facebook.com's settings, but no luck</P><P>&nbsp;</P><P>Here's what I did. I went into my page settings &gt; Page roles and made a friend admin of my page. Then, I opened a new browser, got her to log into her facebook account and in another tab, I logged into my shopify admin account. Here, I went to Settings &gt; Add Sales Channel &gt; Facebook. Follow the normal steps and voila!, my page connected.</P><P>&nbsp;</P><P>Right now, I'm seeing a message that states that Facebook will take upto 48 hours to review my store and let me know then.</P><P>&nbsp;</P><P>Hope this helps others facing the same problem.</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 25 Oct 2019 16:34:26 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/592869#M144231silentpacific2019-10-25T16:34:26ZRe: I Can't Connect My Facebook Page To Shopifyhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/597255#M145902
Hiya, so I recently had this problem but i fixed it. First open the page on Shopify that you need to connect Facebook to Shopify. Then open another tab and log into Facebook. After that accept the terms and conditions and it should work.Sat, 02 Nov 2019 19:21:51 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/597255#M145902ggdagr82019-11-02T19:21:51ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/597509#M145945
<P>BINGO.. Thank you for this..&nbsp;<BR /><BR /></P><P>Just go to your page, click settings, click page roles, on the bottom part click MANAGE ROLES, it will redirect on business manager settings, just click add people, just make sure to turn off the Manage Jobs and View Earnings Insights.</P><P>&nbsp;</P><P>I hope this will work for everyone..<BR /><BR />Thanks buddy..&nbsp;</P>Sun, 03 Nov 2019 19:30:58 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/597509#M145945shopeefy2019-11-03T19:30:58ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/598399#M146088
Hello! I’m having the same issue. I followed the above steps and Still no page connected.Tue, 05 Nov 2019 04:09:43 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/598399#M146088mountainhollow2019-11-05T04:09:43ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/600668#M146455
Hi all,<BR /><BR />I have been having trouble all the time, so I downloaded the app and tried from there and yes! It worked<BR /><BR />So do it via app<BR />Fri, 08 Nov 2019 10:29:15 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/600668#M146455Nadia20202019-11-08T10:29:15ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/601550#M146631
<P>Thank You so much! We have been in the same position as thousands of these stores and was really at the end of our rope, but after reading, researching, and trying many different fixes, this advice actually worked!!! Azalea Jewelry really helped with this one, I can't thank you enough.</P>Sun, 10 Nov 2019 20:15:13 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/601550#M146631Midasguise2019-11-10T20:15:13ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/602911#M146807
<P>We are having the same issue, someone please address this!</P>Tue, 12 Nov 2019 23:37:33 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/602911#M146807Katie_COBO2019-11-12T23:37:33ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/603206#M146848
Download the shopify app and try it that way, it was the only way it worked for me.<BR /><BR />Wed, 13 Nov 2019 10:17:39 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/603206#M146848Nadia20202019-11-13T10:17:39ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/604771#M147115
<P>I was able to get the Facebook Page connection to work after fighting with the same issue. Since I'm just starting out, I didn't have a lot to "lose" when making the following changes (listed mostly in order):</P><P>&nbsp;</P><P>1. Remove Instagram from Page</P><P>2. Convert Instagram to Personal Account</P><P>3. Remove Instagram from Facebook Business Manager</P><P>4. Remove Page from Facebook Business Manager</P><P>5. Connect Facebook Page through Shopify</P><P>&nbsp;</P><P>As I write this I just had to reconnect Facebook... Perhaps connecting the Page to Shopify instead of connecting Shopify to the Page is the answer?</P><P>&nbsp;</P>Fri, 15 Nov 2019 16:16:55 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/604771#M147115asusultra2019-11-15T16:16:55ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/606397#M147421
Very frustrated! It keeps telling me I’m not an admin of my page 🤦🏻‍♀️. I tried connecting both admins and both don’t work. If I can’t get this to work I cannot keep ShopifyTue, 19 Nov 2019 02:13:18 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/606397#M147421Kimwheels2019-11-19T02:13:18ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/606410#M147423
I found a way around it. Let’s see if it helps you. &nbsp;I needed to make my husband an admin on my Facebook page. &nbsp;Then he needed to log into Facebook and make me an admin. Although I thought I was an admin, Facebook had me as a manager and creator of the page, not admin. Once my husband formally made me an admin, I had no issues. Hope this helps.&nbsp;<BR />Tue, 19 Nov 2019 03:04:15 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/606410#M147423mountainhollow2019-11-19T03:04:15ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/606509#M147439
<P>I gave up today ! I closed my 3 stores. Since I started in Aug I have had no consistent Facebook Shop or Instagram integration. Nothing works. Zero help from shopify experts( lol) . I tried everything, this is a deep technical integration problem that shopify cannot solve, they will keep billing you no matter what !</P>Tue, 19 Nov 2019 06:15:08 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/606509#M147439ExoticBear2019-11-19T06:15:08ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608560#M147809
<P>100% WORKING FIX FOR FIREFOX USERS (DONT KNOW ABOUT OTHER BROWSERS) DO THIS:</P><P>&nbsp;</P><P>1. DISCONNECT ACCOUNT FROM SHOPIFY FACEBOOK SHOP SALE CHANNEL</P><P>&nbsp;</P><P>2. LOGOUT FROM FACEBOOK</P><P>&nbsp;</P><P>3. SWITCH BROWSER TO GOOGLE CHROME</P><P>&nbsp;</P><P>4. LOG IN TO YOUR SHOPIFY</P><P>&nbsp;</P><P>5. CONNECT TO FACEBOOK FROM SHOPIFY FB SHOP SALE CHANNEL</P><P>&nbsp;</P><P>IT SHOULD WORK NOW</P>Thu, 21 Nov 2019 18:03:13 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608560#M147809SilMeister2019-11-21T18:03:13ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608721#M147840
<P>Alex_Wong3 - Thank you! this is exactly what I needed. The Flexify app works great.</P>Fri, 22 Nov 2019 00:09:01 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608721#M147840PBraddock2019-11-22T00:09:01ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608726#M147842
<P>Search for it on youtube</P>Fri, 22 Nov 2019 00:23:38 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608726#M147842Sambuno2019-11-22T00:23:38ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608743#M147846
Which app?Fri, 22 Nov 2019 01:27:00 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608743#M147846Kimwheels2019-11-22T01:27:00ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608744#M147847
Ugh I tried this too! After about two seconds on both of us it tells me it’s disconnected from Facebook and I need to be an admin 🤦🏻‍♀️. We both are and still it doesn’t workFri, 22 Nov 2019 01:27:59 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/608744#M147847Kimwheels2019-11-22T01:27:59ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/609446#M147979
<P>Hi I have had the same recurring problem for 4 months now. I have paid FB and Shopify good $$ w 3 stores and apps.&nbsp;</P><P>&nbsp;</P><P><STRONG>MY BENEFITS OF PAYING FOR 3 STORES AND THEIR APPS</STRONG></P><P>&nbsp;</P><P><STRONG>NO FACEBOOK SHOPS</STRONG></P><P><STRONG>NO INSTAGRAM</STRONG></P><P><STRONG>NO FACEBOOK MARKETING</STRONG></P><P><STRONG>BUSINESS MANAGER ADMIN SETTINGS ARE VERY CONFUSING</STRONG></P><P><STRONG>SHOPIFY EXPERTS WANT HUNDREDS OF DOLLARS TO FIX THIS !!!!!!!!</STRONG></P><P><STRONG>NO EXPERTISE FROM SHOPIFY TO TRULY CORRECT THEIR LACK OF INTEGRATION W FACEBOOK</STRONG></P><P>&nbsp;</P><P>ANY EXPERTS OUT THERE WHO CAN TRULY HELP PLEASE REPLY</P>Sat, 23 Nov 2019 04:36:35 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/609446#M147979ExoticBear2019-11-23T04:36:35ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/609448#M147980
<P><STRONG>hI i HAVE 3 STORES</STRONG></P><P><STRONG>NO FACEBOOK PAGES THAT WILL CONNECT....I CREATED THEM</STRONG></P><P><STRONG>NO INSTAGRAM TO CONNECT..I CREATED IT 1200 FOLLOWERS</STRONG></P><P><STRONG>MY FB ACCOUNT DOES'NT OWN THESE PAGES BUT I MADE THEM ON MY ONLY PERSONAL FB ACCT</STRONG></P><P><STRONG>SOMEBODY PLEASE HELP !</STRONG></P><P>&nbsp;</P>Sat, 23 Nov 2019 04:42:56 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/609448#M147980ExoticBear2019-11-23T04:42:56ZRe: I CAN'T CONNECT MY FACEBOOK PAGE TO SHOPIFYhttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/609449#M147981
<P>OR THOUGHTS OF LEAVING SHOPIFY AND MOVING TO A MORE CONDUSIVE TO SOCIAL MEDIA PLATFORM ?</P><P>SHOPIFY IS RATED ONLY 3RD IN ECOMMERCE PLATFORMS !</P><P>NEW NAME-------NO FACEBOOK SHOP........IFY</P><P>&nbsp;</P>Sat, 23 Nov 2019 04:46:22 GMThttps://community.shopify.com/c/Shopify-Discussion/I-Can-t-Connect-My-Facebook-Page-To-Shopify/m-p/609449#M147981ExoticBear2019-11-23T04:46:22Z