FAQ

Is The Children’s Shelter part of Child Protective Services?

No. The Children’s Shelter is a licensed child placement agency by the Texas Department of Family and Protective Services for children who have been removed from their home due to abuse, neglect, and/or abandonment.

How do I become a volunteer?

Potential individual and group volunteers are encouraged to contact the Volunteer Manager at 210.212.2508 for more information. The Children’s Shelter is always in need of compassionate and committed volunteers.

Where do I donate merchandise?

Donations can be brought to The Children’s Shelter at 2939 W. Woodlawn-Monday through Friday from 8 am to 5 pm. Donations are accepted at The Children’s Shelter Thrift Boutique at 1407 S. St. Mary’s from 10 am to 6 pm (Monday through Saturday), closed Sundays.

Can my children volunteer?

The Children’s Shelter policy states volunteers must be 18 years of age or older.

Can I bring homemade food or snacks to donate to the children?

All food donations are required to be prepared in a commercial kitchen.

Careers

Be part of South Texas’ premier agency that puts children first. The Children’s Shelter is San Antonio’s leader in child abuse and neglect prevention, and trauma-informed care. The Children’s Shelter is an Equal Opportunity Employer committed to a trauma-informed care culture and offering a competitive pay and benefits package. If you want to make an impact on the lives of children who have experienced trauma due to abuse, abandonment or neglect and want to have a rewarding job, The Children’s Shelter may be for you.