ANZ revamps luggage policy

7 August 2008

Travellers on Air New Zealand’s domestic services will in future be allowed to take a first bag weighing up to 25kgs compared with today’s limit of 20kgs.That’s an additional five kilogrammes of luggage for free.

Second bags weighing up to 25kgs will incur only a $15 charge compared with the current policy which sees customers being charged $5 a kilogramme for excess luggage. The changes come into effect on September 15.

Group General Manager Short Haul Airlines Bruce Parton said Air New Zealand’s baggage policy change is designed to take some of the stress out of travel for customers and to help further stimulate demand at time of financial difficulty for many people.

“Our customers told us that they wanted to pay less for extra baggage and have a simple system that they can understand. The savings under the new policy will be enormous for many customers. For example, on Air New Zealand 50kgs of luggage will cost just $15 while it will be between $150-$230 on other airlines,” Mr Parton said.

“In addition to the first bag up to 25kg being free, customers can also take an item of baby or medical equipment (such as a baby stroller, car seat, or wheelchair) at no additional cost.”

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Mr Parton said a cornerstone of Air New Zealand’s new baggage policy is recognition of customer loyalty, “For Air New Zealand’s Gold, Gold Elite and Koru Club members their second piece of luggage will also be free.”

To assist customers with the change, Air New Zealand will be operating both systems for a grace period from 15 September to 28 October 2008.

The changes are part of Air New Zealand’s overhaul of its domestic services. Earlier this year it introduced ‘Koru Hour’ food and beverage services onto peak hour flights and will soon complete the refit of its 737 fleet to include seat pitch of up to 35” in the front section of the cabin for the benefit of frequent flyers.

At the end of October Air New Zealand will make significant changes to its check-in areas at Auckland, Wellington and Christchurch as well as introduce new kiosks and new gate technology at a number of airports across the country.——-