Using your information to provide the service you expect

Our statement of commitment to best practice where your personal data is concerned.

Our Privacy Promises

Our commitment to your safe online operation:PUBLISHED: JANUARY 2016.

We do not under any circumstance, sell or disclose to any third party information gathered by any script or device within this web site.

All personal information provided to Cotswold-Stateside Coffee Company, specifically your email address and postal address, is held securely. We may contact
you from time to time regarding our services and associated company services, but all emails hold an opt-out link which will remove you from the distribution list.

All e-mail form submissions are logged to a file. This protects against lost e-mails. The file is purged on a regular basis. The Coffee Newsletter and the customer update
communications are sent as individual emails, in text only. Therefore, your email address will be secure and read only by you and will work with any email system quickly.

Any submissions to this website when published, are public, within a readable web page. There is nothing we can do to prevent spammers from harvesting names from it. If not
published, your message will be held for a maximum of 31 days before being erased.

Our web hosts operate the website on their secure server system. They have security procedures which can be viewed on request, but which are of a very high quality and robustness.

At the time of writing, HTTP Cookies are being used at this site to track customer sales in order to provide a seamless checkout process. No cookies or other devices remain active for any longer
than required to allow you to purchase your products. Any other uses will be reflected in this policy statement as needed.

We do not operate any other form of tracking of customers or visitors to this website. If you become a customer we will retain basic address and order information, but any online
payments are made on a separate secure payment processors server (SagePay) and we do not retain any credit or debit card information.

Questions and Queries

Although our website holds a lot of information about our products, there may always be that question you wish to ask. We are a bricks and mortar company, as well as having our website,
so between office hours of 9-00am to 5-30pm we are available to answer any queries you may have about buying, our product range, or simply wishing or order by phone.

Our Helpdesk is manned by John and Felix - both of whom have a deep knowledge of our products, and will be able to assist you in finding the products which are right for you. Call 01789 491800
to speak with them.

Prefer to order by telephone?

Contact our telephone helpdesk where Felix or John are there to help. Call: 01789 491800 and we'll answer any questions you may have and get your order sorted as quickly as possible.

If its outside office hours, you can leave a message, or email us and we'll call you back as soon as we're in the office.

More about us

Got a question or a query?

If you are looking for a specific type of coffee,
coffee-making equipment, or just have a question, then why not give us a call? Our telephone Helpdesk is open 9am-5pm Mon-Fri
and Felix and John are always happy to help.