(I am on a chat window with my cable provider because my parrots chewed through the power cable on my cable box, so my cable box has no power. I am asking if I can replace it with them, or where to purchase a new one.)

Me:*gives serial number for cable box* “Can I purchase a new AC cable for this model? Mine is cut in half from my birds so my cable box won’t turn on.”

Customer Service: “I see the problem; does your cable box have a power button on the front?”

Me: “Yes.”

Customer Service: “Try pushing the power button on the front of the box. Has this solved your problem?”