Saeco Aroma Espresso pump not drawing water

Hi, Got a new Saeco Aroma Espresso machine for Christmas. Set it up this morning, filled water tank, plugged in. turned on and followed directions to prime machine. A few drops of water came out of steamer then steam then the pump got really loud and nothing. Was not able to get the 4 oz. the directions stated we would. When we looked at the tube going into the pump there was no water in it. Unfortunately we purchased it on Ebay (last time I'll ever make that mistake) so getting warranty coverage is probably not an option. The seller has yet to respond and I don't foresee ever getting one. I contacted a repair place in NJ, but with the holiday I figure they're closed. Any advise you can give would be greatly appreciated. Thanks

the pump doesn't draw the water into the machine....i know using a 'bellow pump' has been suggested but i don't know what that is......any other suggestions?the pump doesn't draw the water into the machine....i know using a 'bellow pump' has been suggested but i don't know what that is......any other suggestions?

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Prime refers to priming the pump. The error message means that there is air in the system which is preventing the pump from pumping water. To correct this, fill the tank with water, press the water button on the right side, and turn the water/steam knob to open. Allow the water to flow until the stream is steady. Press the water button again and your problem should be fixed