Gteko’s mission statement on its Web site describes the company as a vendor of “products (that) enable PC & peripherals manufacturers, Internet Service Providers and Software Vendors with large technical support centers to improve end-user experience and service quality while substantially reducing call-center costs.”

Gteko’s specialty is “e-support.” With three major new products about to debut – Vista, Office 2007 and Exchange Server 2007 – all about to debut, Microsoft definitely could benefit from shoring up its product-support ranks.

But Gteko also owns something else, according to the company site, from which Microsoft might benefit: Diagnostic and fix tools.

In Gteko’s tool chest: A diagnostic engine “which may be downloaded to the customer's computer as a small ActiveX control”; a network-device configurator; an installation package that “creates seamless, silent driver installation packages for customers' computers”; and various tutorials.

Thank You

By registering you become a member of the CBS Interactive family of sites and you have read and agree to the Terms of Use, Privacy Policy and Video Services Policy. You agree to receive updates, alerts and promotions from CBS and that CBS may share information about you with our marketing partners so that they may contact you by email or otherwise about their products or services.
You will also receive a complimentary subscription to the ZDNet's Tech Update Today and ZDNet Announcement newsletters. You may unsubscribe from these newsletters at any time.