goldenthorn

rgandhi wrote:I have the same problem except I ordered an ipod touch 4G. I ordered the ipod just about when the deal was about to expire. In my account it says I have made no purchases, but you guys charged my bank account. Will this charge go away soon?

A few posts above yours:

agingdragqueen wrote:Because you tried to place orders that were ultimately denied, there will be a pending charge on that card that you used. It will disappear within a few days as your bank realizes that we will not be pursuing that charge. So yes, you will get your money back.

markfortuna78

woot has the worst customer service they got my credit card suspened because i cancled an order put the money on hold then credited my account back the money without taking it in the first....now my credit card company thinks something fishy is going on....THANX WOOT

jsorto

Customer Service really stinks. I have been a customer for 5 years and these automated responses are actually more professional then most actual human Woot responses. We arent asking for much, just the respect we deserve for being loyal customers and more importantly spreading the WOOT gospel and contributing to what Woot has become. Respect us and treat us right. Without us, you will be forgotten...

zeller2202

I ordered my HP computer from woot over 20 days ago and my item has not shipped. I have contacted the service email multiple times with no response. This is the worst customer service I have ever seen. The best part is that I have been charged in full for the product already. Some please help me. is there a phone number i can call

DennisWKam

zeller2202 wrote:I ordered my HP computer from woot over 20 days ago and my item has not shipped. I have contacted the service email multiple times with no response. This is the worst customer service I have ever seen. The best part is that I have been charged in full for the product already. Some please help me. is there a phone number i can call

Yikes, sorry for the delay. We don't offer phone support, but we're checking with the vendor to see what's going on with your order. We'll send you an email when we hear back from them.

eimaj711

It's a shame we have to try everything to get an answer because emails are never answered or completely ignored.
I purchase the HP Pavilion P7 Desktop - Order #(mod: removed). When I originally ordered it, the listing clearly stated it had wireless built in. When I received it, there was not wireless. When I wrote to inquire about it, I see the listing was now updated and wireless was removed even though the item had been sold out for days.
I have a screenshot of the original listing and would like to know what my options are since this is one of the main features of my purchase. http://moofi.woot.com/moofi/dontdropem

webben01

I just sent an email message to service@woot.com but I'm a little impatient I ordered 2 SDHC cards on 11/23.
It was supposedly delivered via federal express and then the post office on 12/3 but I never received it.
The post office needs to speak to you to try to fix this problem (I guess they need to verify if this was an actual order). Is there a contact number for them to call you?

DennisWKam

webben01 wrote:I just sent an email message to service@woot.com but I'm a little impatient I ordered 2 SDHC cards on 11/23.
It was supposedly delivered via federal express and then the post office on 12/3 but I never received it.
The post office needs to speak to you to try to fix this problem (I guess they need to verify if this was an actual order). Is there a contact number for them to call you?

Thanks!

We can try to help you out with this, but I'm not finding an email from you. Can you PM me your email address so I can look it up?

hackman2007

I'm not staff, but a couple of things you can try is going here and entering your order number in the reference number box and your zip code in the zip code box. After you click Track, it will show you where the package is and give a tracking number. If the tracking says it was handed off to USPS, take the tracking number and track at the USPS website.

principi

I ordered the riptide 5 tea light rail...3pack but only received one rail. How does that happen? You put up a woot that clearly states 3pack but the guys in shipping only send out one? Don't you guys share important information? This was supposed to be a gift....after waiting 10 days for the item to arrive, imagine my surprise to find the box 2/3s empty. I think an overnight shipment or a full refund is in order.

DennisWKam

principi wrote:I ordered the riptide 5 tea light rail...3pack but only received one rail. How does that happen? You put up a woot that clearly states 3pack but the guys in shipping only send out one? Don't you guys share important information? This was supposed to be a gift....after waiting 10 days for the item to arrive, imagine my surprise to find the box 2/3s empty. I think an overnight shipment or a full refund is in order.

Let me refer you to one of my classic posts over at Home.Woot. CLAAAASIC KAM!

badandy1020

principi wrote:I ordered the riptide 5 tea light rail...3pack but only received one rail. How does that happen? You put up a woot that clearly states 3pack but the guys in shipping only send out one? Don't you guys share important information? This was supposed to be a gift....after waiting 10 days for the item to arrive, imagine my surprise to find the box 2/3s empty. I think an overnight shipment or a full refund is in order.

uwkarebare

I ordered 4 shirts from shirt.woot.com that apparently populated the wrong zip code. It is an IL address and a CA zip code. So fedex has shipped it back and forth from CA to IL 4 round trips now. FedEx says I cannot correct the address, only woot can. Can someone at woot please contact them and fix it.
- Carolyn
Case # W-1000169-JA22
Case # W-1000168-JIRT
Case # W-1000167-BPHO
and
Case # W-1000166-ZBQJ

motospyder

I ordered a set of 4 Zmoda cameras from Woot.com and they arrived earlier than promised. Also, they were exactly as advertised.
Let's see: inexpensive, quick and as advertised. I have nothing to complain about.

Man, you guys take the fun out of everything.
Now I have to go back to the city park with the rest of the 99%-ers and have nothing to gripe about.
How is that fair?

digitalgal

I ordered 2 JJ Cole Original Bundleme and Hat on 12/23/2011.It was delivered via federal express and then the post office on 12/7 and it said it was delivered on 12/7, but I never received it. Is there a contact number for them to call you?

blaculadave

digitalgal wrote:I ordered 2 JJ Cole Original Bundleme and Hat on 12/23/2011.It was delivered via federal express and then the post office on 12/7 and it said it was delivered on 12/7, but I never received it. Is there a contact number for them to call you?

Thanks

Since Smartpost has this annoying habit of marking packages as "delivered" even though they're still a couple days out, try to give it just a few more days to arrive. If it still has not shown up, drop us a message to service@woot.com and we can help you out.

datttruong

I ordered the 'Zmodo PKD-DK80208 8-channel DVR Surveillance System' on 12/29/2011. I kept waiting but did not received my order. I logged to my account and the FedEx tracking said it was shipped and delivered (signed by a name I do not know). I contacted FedEx and they took down some info to verify with their driver (house color, which side was the garrage ...). They came back and said the driver confirmed delivery (who knows where).

They told me to contact Woot; I did and was refered to sending in an email. I called FedEx back and got another person looking into it. The first person failed to mention to me that she had a Claim Case open. The second person told me to contact Woot to have a replacement system send. And for Woot to contact FedEx and they will deal with the lost claim.

I have send an email to service@woot.com with the Claim Case number and contact number for FedEx.

Here is my request case from Woot: Case #

I make all my purchases online when possible. This is the first time not receiving my product. Hopefully, things will get resolve...

inkycatz

I ordered the 'Zmodo PKD-DK80208 8-channel DVR Surveillance System' on 12/29/2011. I kept waiting but did not received my order. I logged to my account and the FedEx tracking said it was shipped and delivered (signed by a name I do not know). I contacted FedEx and they took down some info to verify with their driver (house color, which side was the garrage ...). They came back and said the driver confirmed delivery (who knows where).

They told me to contact Woot; I did and was refered to sending in an email. I called FedEx back and got another person looking into it. The first person failed to mention to me that she had a Claim Case open. The second person told me to contact Woot to have a replacement system send. And for Woot to contact FedEx and they will deal with the lost claim.

I have send an email to service@woot.com with the Claim Case number and contact number for FedEx.

Here is my request case from Woot: Case # .

I make all my purchases online when possible. This is the first time not receiving my product. Hopefully, things will get resolve...

Thanks.
D

Hi there,
I've contacted a member of our Customer Service on your behalf, but as a side note, you may want to check your spam folders to make sure any replies didn't accidentally go in there.

datttruong

inkycatz wrote:Hi there,
I've contacted a member of our Customer Service on your behalf, but as a side note, you may want to check your spam folders to make sure any replies didn't accidentally go in there.

We do not offer phone support.

*****
Wow, quick service. I already received an email from your team to resolve the issue.

yellowtulip

Hey, I bought a AirBed (Cohesion COH-20T 20” Twin Air Bed w/ Built-In Remote). But it doesn't work. (simply never get it inflate). There is no phone number of the manufacture; actually there is not any clue of what is the manufacture or vendor or anything but sellout.woot. Can woot share with me the manufactures' contact?

ThunderThighs

yellowtulip wrote:Hey, I bought a AirBed (Cohesion COH-20T 20” Twin Air Bed w/ Built-In Remote). But it doesn't work. (simply never get it inflate). There is no phone number of the manufacture; actually there is not any clue of what is the manufacture or vendor or anything but sellout.woot. Can woot share with me the manufactures' contact?

Email service@woot.com and see if they can't help you. An order number always helps speed things along.

mpbroussard

uofamon

Does anyone know how I can get Woot customer service to respond to my emails trying to resolve a missing item?

Woot responded initially, but then went completely MIA. This matter is unresolved, but I feel helpless and frustrated because Woot does not have a phone number for me to call, and their customer service agents have not responded to me in over 1 week.

They have my payment for a Samsung tablet, and I bet they even have the tablet that I returned (DEFECTIVE) that they "say" is missing.

This is seeming more and more like Woot is scamming me b/c as soon as I asked them how to resolve the "missing item" issue, they disappeared. This strikes me as very unprofessional and shady.

I am about to contact my state's attorney general and American Express, but I decided to post this in an effort to give Woot one more chance to stop ignoring my contact attempts.

kkshields

uofamon wrote:Does anyone know how I can get Woot customer service to respond to my emails trying to resolve a missing item?

Woot responded initially, but then went completely MIA. This matter is unresolved, but I feel helpless and frustrated because Woot does not have a phone number for me to call, and their customer service agents have not responded to me in over 1 week.

They have my payment for a Samsung tablet, and I bet they even have the tablet that I returned (DEFECTIVE) that they "say" is missing.

This is seeming more and more like Woot is scamming me b/c as soon as I asked them how to resolve the "missing item" issue, they disappeared. This strikes me as very unprofessional and shady.

I am about to contact my state's attorney general and American Express, but I decided to post this in an effort to give Woot one more chance to stop ignoring my contact attempts.

Sorry for the delay. We haven't forgotten about you. We're researching this with the carrier to find out what exactly happened. I'm sending you a PM for more information.

ROGETRAY

uofamon wrote:Does anyone know how I can get Woot customer service to respond to my emails trying to resolve a missing item?

Woot responded initially, but then went completely MIA. This matter is unresolved, but I feel helpless and frustrated because Woot does not have a phone number for me to call, and their customer service agents have not responded to me in over 1 week.

They have my payment for a Samsung tablet, and I bet they even have the tablet that I returned (DEFECTIVE) that they "say" is missing.

This is seeming more and more like Woot is scamming me b/c as soon as I asked them how to resolve the "missing item" issue, they disappeared. This strikes me as very unprofessional and shady.

I am about to contact my state's attorney general and American Express, but I decided to post this in an effort to give Woot one more chance to stop ignoring my contact attempts.

woodchuck4697

Today is May 2nd,2012. We placed a order on the 36 piece lock and lock. And we wanted to order a second set and it won't allow us to complete transaction. We are not sure if this your saftey feature But, please allow us to order a second set. We recieved a computer generated response but would very much like to not miss out on this offer. We attempted to contact your customer and were unsuccessful in that attempt. Please respond to us. our phone is on information registered with you.
Thank you
Charles Snyder

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