I keep old posts on the site because I often enjoy reading old content on other people's sites. Not everything that is old is bad. It can be interesting to see how views have changed over time: for example, how my strident teenage views have mellowed and matured.

But given the age of this post, please bear in mind:

My views might very well have changed in the 5 years since I wrote this post. I have written some very silly things over the years, many of which I find pretty embarrassing today.

This post might use language in ways which I would now consider highly inappropriate or offensive.

Factual information might be outdated.

Links might be broken; embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

I’ve spent some time today reading Balance’s stuff about responsible marketing of alcohol… then was forced to walk through my local Tesco’s makeshift aisle of discounted alcohol in order to get into the store. Hint: this doesn’t tally with Balance’s idea of best practice.

I don’t often venture into Tesco, but I had some bedding to return today, so popped along. The customer service was truly awful.

The customer before me didn’t speak great English, and had a coupon that had been refused at the checkout. The *two* customer service assistants adopted the Basil Fawlty method of communication, almost shouting at the lady that the terms and conditions on the voucher excluded e-topups. The customer’s protestations were met with increasingly loud insistence, until one of the assistants had the inspired idea of actually reading the terms and conditions. The customer had been right: e-topups were not excluded.

As the customer left, the assistants started a frankly racist conversation about the preceding customer, before one beckoned me over with a wave. I asked to return the bedding, and the assistant continued her conversation, directing only three words at me: “receipt”, “clubcard”, and “card”. They were quite literally the only three words she said to me throughout the encounter. She didn’t greet me, she didn’t ask why I was returning the bedding, she didn’t say goodbye, and she certainly didn’t thank me; her rudely continued conversation with her colleague did provide a live demonstration of parochial bigoted opinions that was deeply disrespectful to the previous customer.

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