We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Rated 5 out of
5 by
nailedIT from
It was everything I was expecting!!!The chair is beautiful, comfortable and the fabric work is perfect.

Date published: 2014-01-25

Rated 5 out of
5 by
zonadog from
Beautiful Chair!We love our desk chair.....The fabric is very nice, the workmanship looks great and the casters move the chair very easily whether you are moving just the chair or sitting on it and moving. The ability to adjust the height is great and works very easily also. The delivery service was excellent, they brought it in the house unwrapped everything and made sure we were happy before leaving.

Date published: 2012-12-02

Rated 5 out of
5 by
2Busy2BuyTwice from
Comfortable and pretty!I ordered this chair for my home office. The chair is well made and comfortable to sit in (i am 5'10"). The wheels on the chair work well (i have wood floors) and it moves easily up and down. The wood on the base of the chair is rich looking and the upholstery well done. I ordered the chair in the toffee check pattern with weathered wood base. It is a nice quality and was worth the wait and price.

Date published: 2013-02-01

Rated 5 out of
5 by
BraidedSun from
Perfect size and very comfortableBeautiful and very comfortable. Perfect for office

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

Its simple, elegant lines and smaller scale conform to your body like
a well-fitting glove. Perfect for a kitchen desk area, the gently rounded back cradles you with support, while the shallow arms and curved seat let you slip in ...