If this bag was lost or damaged then you must record the make, model, cost and date purchased.

Make/model

/

Color

Size e.g. small, medium, large

Type e.g. hard shell, soft shell

Style e.g. suitcase, sports bag

Approximate date of purchase

Cost when purchased

Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 2

Was this bag?

Lost DelayedDamagedContents missingContents damaged

Baggage tag receipt number given to you at check in

If this bag was lost or damaged then you must record the make, model, cost and date purchased.

Make/model

/

Color

Size e.g. small, medium, large

Type e.g. hard shell, soft shell

Style e.g. suitcase, sports bag

Approximate date of purchase

Cost when purchased

Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 3

Was this bag?

Lost DelayedDamagedContents missingContents damaged

Baggage tag receipt number given to you at check in

If this bag was lost or damaged then you must record the make, model, cost and date purchased.

Make/model

/

Color

Size e.g. small, medium, large

Type e.g. hard shell, soft shell

Style e.g. suitcase, sports bag

Approximate date of purchase

Cost when purchased

Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 4

Was this bag?

Lost DelayedDamagedContents missingContents damaged

Baggage tag receipt number given to you at check in

If this bag was lost or damaged then you must record the make, model, cost and date purchased.

Make/model

/

Color

Size e.g. small, medium, large

Type e.g. hard shell, soft shell

Style e.g. suitcase, sports bag

Approximate date of purchase

Cost when purchased

Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 5

Was this bag?

Lost DelayedDamagedContents missingContents damaged

Baggage tag receipt number given to you at check in

If this bag was lost or damaged then you must record the make, model, cost and date purchased.

Make/model

/

Color

Size e.g. small, medium, large

Type e.g. hard shell, soft shell

Style e.g. suitcase, sports bag

Approximate date of purchase

Cost when purchased

Please provide relevant details relating to any damage to bag or contents, or missing contents

On arrival

If your bag was delayed give full details of the expenses that were given to you at the airport

If you had to purchase essential items please list in full. Please note all original receipts must be retained until settlement, as we may ask for them to be submitted in support of this claim

Date

Store

Item

Cost

Tax

If your bag was lost or not returned to you within 7 days please list all contents and value

Your claim

What is the total value (and currency) of your claim?

(Currency i.e. GBP)

Do you have insurance cover in respect of this journey

Yes

We would advise you to contact your travel insurers also, as your policy should have more comprehensive cover than offered by the airline

Company Name

Policy number

Please give the reference number of any claim made to your insurers

What is the excess on your policy

Please give details of any previous claims against British Airways in relation to delayed, damaged or missing contents from your checked luggage (type "None" if no previous claims)

Has this claim been presented to another carrier

Yes

British Airways takes the security of personal data very seriously, as explained in our Privacy Policy

The personal data (including any sensitive personal as defined in the Data Protection Act) will be retained on our database for the purposes of ensuring we improve the service to you and your company. Your personal data will be used for us to communicate with you and contact you to address any comments you might have (using any means of communication for which you have provided contact details, which may include post, email, fax and telephone). As with any standard email, our response will be sent in non-encrypted format.

By clicking the box below

1. I declare and certify that to the best of my knowledge and belief that the statements and details provided within this claim form are true and correct in every respect.

2. In the event of a third-party being liable for the loss, all rights in this matter are subrogated to British Airways on settlement of this claim.

3. I understand that the information I have provided may be made available to other airlines or insurance companies for underwriting and claims handling purposes.

4. I consent to the exchange of information between other airlines or insurance companies in the processing of my claim

5. I also understand British Airways may instruct an external loss adjuster to further process my claim.

Agreed

To complete your request, you must ensure that the Agreed box is ticked and then click the Submit button once

WE HAVE A LIMITED LIABILITY RELATING TO CLAIMS FOR CHECKED BAGGAGE. Our liability is based on the Montreal Convention. The applicable limits of liability in the case of destruction, loss of, or damage or delay to baggage on a flight operated by British Airways or a European Union British Airways franchise carrier is 1,131 Special Drawing Rights (approximately GBP 1100 or EUR 1,320, or USD 1,625). In line with other airlines, we cannot accept claims for damage or loss to items in checked baggage which are fragile, perishable or of special value.