Welcome to our forums! Please take a few moments to read through our Community Guidelines (also conveniently linked in the header at the top of each page). There, you'll find guidelines on conduct, tips on getting the help you may be searching for, and more!

Plex insists that it cannot be reached remotely

I'm in quite an odd situation with Plex and trying to enable remote access.

It always tells me that my server is not reachable outside of my network. While in reality it is perfectly accessible. A friend I asked could access it fine via :32400. canyouseeme.org also agrees with me that everything is working fine. Yet while attempting to enable remote access it persistently gives me a "Not available outside your network" message.

Due to this, all apps, web UI on other machines and stuff like my PS4 at my parents' place are stuck using an "indirect" connection. Adding a manual connection in my apps works fine. It allows me to stream directly and with all the quality options. Problem is that my external IP is dynamic, so I'll have to re-add them. If I'm not home I won't know what my new external IP is either.

I'm suspecting it's due to me being stuck behind double-NAT. I have my own router, which is then connected to a second router that belongs to my landlord.

Best Answer

I set up an ssh tunnel and forwarded port 32400 to an external VPS, to effectively sneak by the entire double-NAT setup.
After doing that I was able to enable remote access via the plex.tv/web UI (But it only worked on the VPS where the port was forwarded to)

When I killed the ssh tunnel afterwards, Plex somehow remained aware that it could be reached outside my network and was reachable again once it updated the IP to my residential one.
For now it seems stable.

0

Answers

I set up an ssh tunnel and forwarded port 32400 to an external VPS, to effectively sneak by the entire double-NAT setup.
After doing that I was able to enable remote access via the plex.tv/web UI (But it only worked on the VPS where the port was forwarded to)

When I killed the ssh tunnel afterwards, Plex somehow remained aware that it could be reached outside my network and was reachable again once it updated the IP to my residential one.
For now it seems stable.

Howdy, Stranger!

When logs (server or client app) are requested for an investigation, please do NOT turn on "verbose" logging unless it is explicitly requested. Verbose logging makes things much more difficult in the majority of cases.