Event Levels in LCRM do not show as available ticket types in Luminate Online.

We created a few event levels in LCRM, however, only a few of them are correctly syncing to Luminate Online as ticket types. How can we ensure all of our event levels sync to Luminate Online?

Article
Number:116035

Products:

Luminate_CRM

Luminate_Online

Only event levels created with the 'Attendee Level' Record type will sync. If an event level has been created with the 'Sponsor Level' Record type, it will not sync. Simply altering the Record type from 'Attendee Level' to 'Sponsor Level' will not allow them to sync. In order to ensure they sync they will need to be created from scratch with the 'Attendee Level" Record type. Also check that the the "Attendees Included" field on the ticket class in LCRM has been set to "1". After the ticket class syncs to LO it can be adjusted back to the correct number.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.