North Mountain Phoenix, AZ Pet Stores

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Tips & Advice

What if a dog gets hurt or sick at daycare?

Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident.
To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs. For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

There is a manager at this location that's rude & sent our daughter away in tears from false advertising & not honoring their mistake. We shop here frequently & now we won't. We went to purchase 2 small pets advertised as $12.99. A separate associate showed the manager where we got them & they rang up for $22.99 each. She pointed to the 3rd level cage of a different breed & said "No, that's how much they are", & said "what happened to the sign? Both 1st & 2nd level animals were advertised for $12.99 on the glass where the associate grabbed/boxed the 2 pets we were so excited to purchase CLEARLY NOT $22.99. We asked to honor the false advertising since it was not our faults & she ignored us & walked away. We went to purchase these pets due to our daughter experiencing her first family member passing away & wanted to cheer her up. But due to some rude person not having the decency to actually care & do their job to the best of their ability, we didn't. Watch out for the mean manager!

Truly an amazing store. Although the dog food (and cat food) is premium, its not expensive when you break it down per meal for your animal. And they are always cheaper (or atleast competitive) when you compare the brands they carry to the other pet food stores. Ive been coming here since they opened and I cant say enough good things about the people and they products they offer. They have even called me back on a couple of occasions to see how Zeke liked the new chews or food I bought. You dont see service like this anymore and its clear that they are driven by their passion for pets. They clearly care about Zeke as much as I do!