Frequently Asked Questions (FAQ)

HostPapa's top executives have over 70 years of combined experience in web hosting services, allowing us to build and offer products high above the competition. Our award-winning customer services director has built one of the best support centres in the web hosting business, allowing us to maintain a 24/7/365 customer support experience. Also, HostPapa is the only web hosting company offering dedicated one-on-one sessions with web hosting specialists to help you get started.

Think of web hosting as renting a piece of land to build an online presence. When you buy web hosting, you are buying space and resources on a server, needed to build and present a website. HostPapa's web hosting plan gives you not only the space, but also a ton of support features, tools and expert support so you can have the website of your dreams.

HostPapa offers many great tools that can help you make a professional website. Our favourite is the HostPapa website builder; included free with all shared web hosting plans, HostPapa Website Builder will help you get a professional-looking website off the ground in minutes.

You can also use WordPress, Joomla! or any of the many website building tools offered for free with our 1-click script installer Softaculous.

HostPapa is pleased to offer our clients a free domain registration when they sign up for a minimum one-year term. The free domain registration offer is valid with all annual plans, for the first year you are a HostPapa client.

HostPapa's web hosting plans are feature-rich and have been crafted to offer a wide range of tools and services for beginners, to expert webmasters, and everyone in between. All you have to do is pick a plan based on the features that you want. If you change your mind, you can always contact our 24/7/365 Support team and they will get you setup with the solution that you choose. HostPapa also offers AddOn options, so you can customize the perfect web hosting solution - just for you!

Welcome to the HostPapa family! After signing up with HostPapa, you will receive two emails at the address you provided on the sign-up form: a Sign Up email and a Billing Notification email.

Once the payment is processed, you will receive your Welcome email, which includes your Login Information (all the information you need to access your HostPapa hosting account), along with useful links to help you get started. Once you receive this email, your hosting account is ready for use.

IMPORTANT: Please check your junk mail folder as well as your Inbox. If 24 hours have passed and you have not received all of these emails, please contact us at sales@hostpapasupport.com.

To offset our energy emissions and reduce our carbon footprint, HostPapa purchases "green energy tags" or certificates from a certified green energy supplier. That supplier calculates the total energy consumption of our operation and uses their suppliers of green energy to pump in 100% equivalent energy back into the power grid.

* Promotional price is for the first term only. Plans renew at regular rates.

1 Based on acceptable and appropriate usage. Please see our definition of unlimited.

2 New shared web hosting customers only.

3 Free domain for first year of qualifying plans. If you register a free domain and cancel your account, a non-refundable domain fee will be applied.

4 To qualify for the $100.00 in free Google AdWords advertising, you need to spend a minimum of £25 within 31 days of entering your coupon code. Simply go to http://www.google.co.uk/adwords/coupons
and enter your email address. You will receive an email with your coupon code and instructions on how to activate.

5 Available for HostPapa’s Business and Business Pro plan customers. Based on acceptable and appropriate usage. Please see our definition of unlimited.

6 Included for free in the Business Pro plan.

7 Available for free to Business and Business Pro plan customers. Starter plan customers may purchase the 30-minute One-On-One Dedicated Session with a Papa Squad Expert at the regular rate of $39.95.

8 Calculated using retail value of the additional features of the Business/Business Pro plans vs the Starter plan.