Careers

Create the world that empowers small business

Partner Operations Specialist

Chandler

At Infusionsoft, we help small businesses succeed. We don’t just say that, we mean it and we do it every day. And often times, working at Infusionsoft is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than yourself. We want you to bring the hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our 9 Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to becoming the undisputed champion of small business success. Together...we will replenish the middle class, we will elevate the worldwide economy, we will inspire kids to dream of becoming entrepreneurs.

The Sales, Marketing & Partner Operations team exists to empower the organization with resources that allow them to do their jobs more effectively. We accomplish this through project intake, requirements gathering and business reviews, best practices training on methodology and competencies, enablement strategies, tool creation, process efficiency, data enrichment and analytics-driven insights as measured by new customer growth. Our Partner ecosystem is a critical piece to our growth and this role will play a vital role in connecting the needs of the Partner team with systems, tools and processes to get their jobs done with scale and results.

DAILY EXECUTION EXCELLENCE:

Create/keep all Partner Operations processes and workflows documented and up to date

Proactively identify opportunities to improve efficiencies and automation, make recommendations for change, work with stakeholders to gather requirements for system/process enhancements, and submit requirements to scrum team for development

Perform initial troubleshooting of issues with existing systems to identify the root cause. Based on findings, provide user training or submit/escalate bugs to scrum team for resolution.

Act as a communication liaison for our Partner Sales and PSC teams to the Internal Systems department.

Maintain the libraries resources in the partner portal and provide training to partners on how to use the portal.

Set up partner permissions for new partners in various systems, and remove those permissions when a partner leaves the partner program

Support improvement of business processes, systems, and quality checks to enable the fast, consistent, and accurate execution of Partner organization operational processes

Lead efforts to identify enhancements needed for key systems to include Partner Portal and the associated Partner Journey and Growth Plan and own the requirements documentation and prioritization of those enhancements

Train users on best practices to maximize leverage of the systems in the Partner ecosystem, driving higher user satisfaction and productivity

EXPERTISE:

3+ years in a partner or sales operations role

Knowledge of the Customer Relationship Management (CRM) industry, with particular expertise in SaaS

Detail oriented, self-motivated, with an “Own It” mentality

Strong inter/cross departmental collaboration skills

Experience working in a team-oriented, collaborative environment

Master communicator (written, oral, presentation, etc.)

Able to prioritize and execute tasks in a high-pressure, consistently changing environment

An innate sense of purpose that keeps energy and outputs high even when there are many “irons in the fire”

A history of successful interdepartmental collaboration

A burning passion for helping small businesses succeed

Knowledge of Infusionsoft, CRM, NetSuite, ERP, SalesForce or similar software

Benefits

We offer competitive salaries and a generous benefits package including: