Claims Management

Retno Hendrayani, APAI, ANZIIF (Snr Assoc) CIP

Business Director – Claims Management

Retno joined the Claims Management division of PT IBS Insurance Broking Service in May 2003, eventually becomes the Head of the Claims Management Group. Well-recognized in the industry for her expertise in claims management, she has been involved in and satisfactorily managed various insurance claims from diverse types of insurance contracts such as Property All Risk, Business Interruption, Machinery Breakdown, Contractors/Erection All Risks, Motor Vehicle, Heavy Equipments, Personal Accident, Money Insurance, Fidelity Guarantee, Public Liability, Products Liability, Marine Cargo.

Her consistent and relentless commitment to deliver IBS clients with their insurance rights in the unfortunate events of claims, combined with her strong technical skills and experience in the insurance claims areas; means that clients can feel comfortable that their decision to purchase insurance through IBS has been the right decision.

Prior to joining IBS, Retno has worked in the general insurance industry for more than 20 years, managing claims in several joint venture insurance companies. She holds an insurance qualification certificate of Senior Associate of the Australian & New Zealand Institute of Insurance and Finance (ANZIIF). She also holds Certificate of Attendance of the Chartered Institute of Arbitrators.

Khristian Marpaung, S.T., APAI

Senior Manager – Claims Management

Khristian joined IBS group in February 2015 to assist in managing the daily operational management of Claims Management Group. He brings with him over 18 years of working experience, both in the manufacturing industry as well as in the insurance industry.

Before joining IBS, Khristian has worked for several well-known insurance brokerage firms and insurance companies, holding senior positions. His strong communication skills and insurance technical knowledge, coupled with his drive to go beyond the call of duties, have earned him good reputation and satisfication from clients he has dealt with.

Khristian graduated from Trisakti University in 1999 majoring in Mechanical Engineering. He also holds an Insurance Qualification of Ahli Pialang Asuransi & Reasuransi Indonesia (APAI) from the Association of Indonesia Qualified Insurance & Reinsurance Brokers (APARI).