Ten Ways Salespeople Can Crush Social Selling

Social selling techniques and activities will help you drastically improve and warm up connections, emails, LinkedIn InMails, Twitter DMs, videos, and phone calls. Try these 10 strategies and see your results improve:

1. Build your personal brand and optimize your digital profiles on major social networks. Own your online reputation. For example, see The Ultimate Cheat Sheet for LinkedIn [Infographic] by Koka Sexton. To increase your connect-and-response rates, you need to represent yourself accurately as a credible authority, resource, and trusted advisor. Furthermore, buyers trust peer recommendations — so ask folks who know your work to endorse you online. The “social proof” of what others say about you is more impressive than what you say about yourself.

2. Do research to gain insightful business intelligence on your target prospects and organizations via their Websites, About Us pages, biographies, press/news pages, blogs, annual reports, etc.

3. Set up Google Alerts in order to be on top of industry, organization, and prospect trigger events such as new funding, growth, job changes, relocations, new hires, new product and/or service launches, etc.

4. Do more research, reading, and listening. Follow and engage with your prospects and organizations on their preferred social media channels such as LinkedIn, LinkedIn Groups, Twitter, Quora, Google+, Facebook, YouTube, and other vertical-specific forums. Get familiar with their interests and personalities. Interact, vote their answers up, thoughtfully comment, and share their content as appropriate.

5. Tactfully leverage shared network connections, influencers, and relationships to gain introductions to prospects. In relation to asking for help, always be giving and generous with your time. Pay it forward and help others with no expectations.

6. Warmly, politely, and genuinely compliment or congratulate a prospect’s organization, strategy, product, or service via email, LinkedIn InMail, Twitter DM, direct mail, video, phone message, or live call. To capture attention in seconds, demonstrate that you’ve done your homework on them and their organization by dropping cogent data points.

8. Navigate organizational hierarchies and create allies along the way. Communicate with prospects and their staff to gain more business intelligence and advice on how to influence, build trust, and be relevant to the primary decision maker or committee.

9. Ask people you meet (or have meaningful phone conversations with) to connect on digital networks with personalized requests. Don’t use the standard generic request to connect; write a personal note.

10. Social Selling isn’t only about prospecting or lead generation at the top of the sales funnel. Social selling should be used during every single stage of the sales cycle and even after a customer relationship is well established. Continue to educate, advise, and be a resource throughout the buyer’s journey.

For a high-quality sales pipeline, implement these tips (and check out the bonuses!) to grow revenue and gain more prospects, customers, and advocates.

6 Responses to Ten Ways Salespeople Can Crush Social Selling

Very interesting article. Social selling is one of the emerging forms and companies who make full utilization of this are bound to experience massive benefits. In addition to the ten strategies that you’ve discussed, presence of a right technology is also a must. While there are several dedicated social media management platforms, my vote goes to CRMs. That is because the present set of CRMs are innovative and come with social media management capabilities as well. That means from one ubiquitous platform, companies can carry out social selling, marketing and customer service.

A lot of good points made. Thank you for reminding about Google Alert. Another good option we tried out is to use google remarketing tools for Facebook. Now we can relevant posts to our target audience and appear on their radar often and straight to the point.

Assuring quality customer service requires a plan for the metrics being tracked, calls being monitored, and how agents are engaged. This paper defines and illustrates three contact center frameworks for dealing with data collection and analysis from multiple sources.

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