A holiday company have shown goodwill towards two elderly ladies who had to cancel a coach trip.

National Holidays had originally told Peggy Stevenson, 92, of Sunderland, that she would lose the £300 cost of the trip to the Highlands for herself and a 90-year-old friend who had fallen. Peggy's son-in-law Peter Hoben asked for my help when the company refused to let them rebook for a later date.

Managing director Graham Rogers said the customers did not take out any insurance.

But he said: "I would not be averse under the circumstances to a gesture of goodwill. We can make a credit of £100 against a future holiday or, alternatively, the full cost of a weekend away."

Peter said the offer would be accepted. He said: "We would not have even got that without your intervention."