1. If you ask for feedback, present a summary when and how you say you will – if you are not going to feedback be prepared not to get any!

2. Don’t treat it as a short term project – if the citizen is being expected to expend time, be committed

3. Present the results within a reasonable timescale. Politicians can some times make this difficult, but if so, explain this too…

The post concludes that “Citizen involvement isn’t simple, but neither is it rocket science. An epic fail from what I can see.” As the author says its not rocket science. Imagine you are in the citizen’s shoes when you design these exercises – wouldn’t you want to know that someone was reading your feedback and actually doing something with it?

Earlier posts

Earlier posts

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About me

The blogger is Mick Phythian, a Research Associate at De Montfort University in Leicester, U.K. and former ICT Manager at Ryedale District Council in North Yorkshire, England. He was also a founder member of the Local CIO Council and regional Chair of Socitm.

Any opinions expressed on this weblog are purely those of the author.

He is not the Great Emancipator! The Great Emancipator was President Abraham Lincoln. The blog is so-called because some people perceive e-government, transformational government or, heaven forbid, government to be the emancipator of us all...