BoxedCreative said
Thanks for the update. One of my old uploads (just before xmas) has been on 100% for 3 days while the new uploads are moving – is that normal?

Sometimes items need to be held for other reviewers to consider and provide feedback on. When an item is held the rest of the queue will continue moving until the necessary input on the held item has been provided and a review decision can be made. This is normal. Thanks!

designcise said
my item update has been in queue for 22 days now, should it not be given priority?! neither the support staff or any other concerned personnel have contacted me back showing much concern. this is just disappointing.

Hmm, this is not normal. I’ve pulled up the item in question, answered the necessary questions for the review team and a review will be completed shortly. Thanks for bringing this to my attention and apologies for the delay.

BoxedCreative said
Thanks for the update. One of my old uploads (just before xmas) has been on 100% for 3 days while the new uploads are moving – is that normal?

Sometimes items need to be held for other reviewers to consider and provide feedback on. When an item is held the rest of the queue will continue moving until the necessary input on the held item has been provided and a review decision can be made. This is normal. Thanks!

Cheers Jremick! As I mentioned above, coincidentally as soon as I posted this, within several minutes it went through! Good times

Aaiieee, how frustrating to wait 13 days for a to be reviewed, only to have it soft rejected because they have mistaken it for a previous font name. I have updated with the query, but how long will THAT take to get through? I think the whole review team must be heavily overworked right now

joiaco said
Aaiieee, how frustrating to wait 13 days for a to be reviewed, only to have it soft rejected because they have mistaken it for a previous font name. I have updated with the query, but how long will THAT take to get through? I think the whole review team must be heavily overworked right now

Wow, went to make a cup of coffee after posting that, came back and it was fixed! THANK YOU for the promptness and monitoring of our concerns. Hope things mellow out soon for you.