Registration Related Issues

How do individuals get assigned to a team?

Once registration has closed, Sport and Social Club will take the individual registrants and place them on a team together, honouring co-player requests (assuming there are enough registrants to assemble a team). This will then be a set team for the remainder of the season. You will have the opportunity to view your teammates information in the roster section of your profile once the schedule is posted.

I've registered, now what do I do?

You are officially registered once you have paid for a sport with Sport and Social Club. When it comes to us, no news is good news. You will only hear from us if we are not able to accommodate you. If you are a team captain, please log onto your profile and send out invitations for teammates to accept and become a member of your team. If you have previously played with them before, you can simply click them over from a previous team.

How do I pick up equipment and pay for the deposit?

Equipment can be picked up at our office, located at 245 Eglinton Avenue East, Suite 420 from Monday to Friday between the hours of 9AM and 5PM. Please give us a heads up by email at info@torontossc.com or 416-781-4263 so we can be sure to have your equipment ready for you! If you missed paying the equipment deposit when you registered, the deposit can be paid by calling the office (416-781-4263) or when you arrive by Visa, Mastercard, Cash or Cheque.

Where will I be playing?

Unless you are registered for a program that has a fixed playing venue, your team will play in a few different locations over the course of a season. The reason we lay out such a broad playing area is that venues can change from one season to the next, as well as the fact that sometimes venues are not confirmed until after our registration deadlines. Click here if you want to see a Google map of our general playing area. Certain programs may be located outside of this catchment, but this is always delineated very clearly in the information pop-ups located at the sports offered page.

I am no longer able to play my sport. Can I get a refund?

As per our Refund Policy, we do not refund after the registration deadline date. However; if you can no longer play, there is the option of selling your spot to someone else of the same gender (to fill out the gender requirements). Once the person has expressed interest and purchases your spot, we will get them registered and take their payment to purchase your spot from that point forward. We will then refund you for the games they purchase from you. NOTE: you can search our web forum for possible players to fill your spot as well. For our complete refund policy, you can read more here.

I would like to be contacted when registration opens - how do I do this?

If you are currently registered with Sport and Social Club, you will get an email when registration opens as long as you have not opted out of receiving promotional emails. If you are not playing with us, you can join our mailing list here

I still see "not yet assigned" in my profile - what's going on?

Once you have registered and paid for your sport(s), your individual registration will appear in your profile as "Not Yet Assigned" to a team. Your profile will remain as such until Sport and Social Club posts your schedule. If it turns out that we were unable to accommodate the registration, you will be emailed suggesting alternative arrangements. If you do not hear anything from Sport and Social Club, please be patient as we are in the midst of assembling your team and will notify you when we have placed you on a team and posted your schedule. Remember: no news is good news!

Can I call or email to find out when my schedule will be posted?

Please do not call or email asking for schedule information! We will email you when it is posted at the website. Once schedules for a season have been posted, they will be viewable at your profile. As a general guideline, schedules are posted no later than 48 hours prior to your first game, and they are often posted much earlier. Unless you have heard from us, you can trust that you will be starting on the first night of your specific league. Answering phone calls and emails about when schedules are posted slows this process down substantially.

The scheduling period is an intense time at the Sport and Social Club office. Therefore, it may take longer for us to return phone calls and emails. We appreciate your patience and will respond to messages as quickly as scheduling allows.

What happens if the program I want to sign up for is “Wait-Listed”?

If you see that a program is “wait-listed” this means it is sold out. Please be sure to add your name to the waitlist. We may get more space available or a team may want out of the league, in which case we would fill the spot with teams on our waitlist.

How much are late fees?

Late fees for indidivual registrations are $25.00 GST
Late fees for team registrations are $100.00 GST
Please note that we make maximum effort to avoid charging late fees whenever possible.

League and Schedule Related Issues

What does my team get if we win?

At the end of every season all championship teams will receive prizes.

My schedule says I'm playing at 12:00AM at "location pending": what does this mean?

If your schedule indicates a midnight start time and says location pending, it is because Sport and Social Club has been informed of a cancellation in a permit which has affected your game. We are in the midst of looking for a new venue and start time to get your game played. Once we secure a new permit for your game, we will update it in your profile. If the change is within a week of the game, you will receive an email from us updating you about the change.

Are there games on spring and summer holiday long weekends?

All OUTDOOR leagues have games scheduled for the Sunday and holiday Monday of the Victoria day and August long weekends except Men's softball. INDOOR leagues do not have games scheduled for these weekends.

TEAM System Issues

What is the T.E.A.M. System?

The T.E.A.M. (Total Enrollment and Management) System is Sport and Social Club's software the lets you register and pay for leagues and special events, view your schedules, submit games scores, manage team rosters and communicate with your teammates and other teams in your division. The T.E.A.M. system has a desktop version and a mobile site version that works well with Iphones, Android, Windows Mobile and newer Blackberries. The T.E.A.M. System is constantly evolving a and new features are added all of the time to make your playing experience with Sport and Social Club the very best!

Sport and Social Club Web Site Requirements:

This site is best viewed with a resolution setting of 1290x768 using Microsoft Internet Explorer 7.0 or higher. In order to register for leagues, tournaments and special events, users must have cookies turned on in their browsers. While the Sport and Social Club website has been tested in a variety of web broswers (Firefox, Chrome, and Safari), we are in no way responsible for problems that occur in beta versions of new browsers or out of date versions of any browser.

What are the kinds of users in the T.E.A.M. System?

There are 3 kinds of users in the T.E.A.M. System:
- Team Captains (those who registered and paid for a full team)
- Team Members (those who were either added to a roster by a captain or accepted an invitation)
- Individual Registrants (those who registered and paid by themselves or with a small group)

Features for team captains (those who registered and paid for a full team):

- managing your team roster: anyone you invite to play on your team will have to approve the online waiver as part of the process. You will now know that if they are on your roster, they have completed a waiver and are therefore an eligible Sport and Social Club player
- manage all of your Sport and Social Club schedules in one spot: you will see links to all of your Sport and Social Club schedules from one page
- submit scores online/real time
- standings will have box scores for each game date
- attendance tools: team members will be able to tell you when they won't be able to make a game
- submit incident or injury reports during score submissions
- contact other team captains directly
- communicate with your teammates
- communicate with other Sport and Social Club members at the web forum
- re-register in the future and build new teams from information that is already in your profile

Features for team members (those who were either added to a roster by a captain or accepted an invitation):

- manage all of your Sport and Social Club schedules in one spot: you will see links to all of your Sport and Social Club schedules from one page
- view your schedules
- view your standings
- use attendance tool for games
- submit incident or injury reports during score submissions
- communicate with your teammates
- communicate with other Sport and Social Club members at the web forum

Features for individual registrants (those who registered and paid by themselves or with a small group)

- manage all of your Sport and Social Club schedules in one spot: you will see links to all of your Sport and Social Club schedules from one page
- submit scores online/real time
- standings will have box scores for each game date
- attendance tools: team members will be able to tell you when they won't be able to make a game
- submit incident or injury reports during score submissions
- contact your team mates and team captains within your sport and pool directly
- communicate with other Sport and Social Club members at the web forum

How do I get a username and password?

There are two ways to get a username and password:
- Register and pay for a league or event as a team captain or as an individual. During this process, new members are given the chance to create a new user profile. This can be done on the website or over the phone with an Sport and Social Club Admin Team staff.
- Accepting an invitation from a team captain to join a team. During this process, new members are given the chance to create a new user profile.
- Users can also create a profile from our mobile site

What if I have forgotten my username and password?

If you have forgotten your username and/or password, go to the password reset page. You can chose to reset your login and password based upon your username or email address.

Where do I log into my profile?

The sign in form is at the top left hand corner of all pages of the website.

Do I have to log into my profile every time I want to see my schedule?

No! As long as your are on the same computer and have cookies enabled, you can bookmark any of the pages from the T.E.A.M. System.

Are you having problems Logging into your profile?

If you are having any problem logging into your profile, delete all cookies in your browser, close all browser windows, and then go back try logging in again.

Why do I have to invite people to be on my team?

In order for your team mates to be able to see their schedules, their must be invited to join your team. If you do not do this, they won't be able to see where and when they are playing. Additionally, Sport and Social Club Policy dictates that captains must be provide us with their players' information. The TEAM System keeps the management away from the captain (all you have to do is send the invites from the TEAM Builder). The waiver is also incorporated into this process: you will now know that if a player is listed on your team they have approved the waiver and are therefore eligible. After you have invited people once to be on your team, the next time you build a team for a different season, you can simply add people to the new squad with a single click!

Are you experiencing problems sending/accepting an invitation to a team mate to join a team?

If your captain is sending you an invitation to become apart of the team and you're not receiving it, you may be having issues related to SPAM controls on your email account inhibiting you from receiving the invitation. If your captain is sending the invitation to your work account, the only way to get the invitation through is to have the captain send the invitation to their own email account and forward it to you. Another option is to have the captain send the invitation to a personal email account. If you are using a personal email account and you are still not receiving the invitation, it may be filtering to your junk folder. If possible, we recommend put the following emails on safe lists:
- info@torontossc.com
- noreply@torontossc.com
- donotreply@torontossc.com

If you are having troubles accepting your invitation, please have the captain send a copy of the invitation to their own email account. They can then test the URL themselves to see if it works. If the URL is successful, they can forward that invitation to you for you to accept. If not, please contact Sport and Social Club.

Adding new people to your team roster

If you need to add people to your roster, you can go to your team page, click on this icon and then chose the "Add new players via invitation" tab. Once you enter the new persons name and email address, and just hit "Send Invitation" button and the person will receive the invitation email and added to your roster once they have completed the process.

Resending invitations

If someone has lost or otherwise had problems, try resending all of the invites. Go to your team page, click on this icon and then chose the "Add new players via invitation" tab. Look at the table of pending invitations and click on the resend invitation button. You may also delete pending invitations. Keep in mind that if you do delete a pending invite, the link that went to the person in question will no longer function.

Deleting people from your roster

Go to your team page, click on this icon beside the person you wish to remove from your roster.

How do I report my score?

- Click on your team name at from your profile page, select the schedule tab and then click on the "Report Score" link beside the game. You can also report your score at our mobile site.
- The first team in gets to report the game score; the second team in only gets to report spirit score. Once the fully automated standings system is in place, score discrepancies will be dealt with between the two captains. PLEASE MAKE SURE YOU HAVE AGREED ON THE SCORE BEFORE LEAVING THE PLAYING VENUE.

How do I change the team name and colour?

Please log onto your profile, choose the team you wish to change the information for, click on 'Review Team', click on 'Edit' in the Team Information section and save your changes.

As I captain, how do I turn on the Roster Tracker game attendance emails?

- Please log onto your profile
- Click on the tab "My Registrations"
- Under the "Team Roster", clickon the team name you want to edit.
- Click on the tab "Team Settings".
- Scroll down to the option for "Send game attendance requests to my team" and checkthe box.
- Click on the "Save Team Settings" button to finish.

TEAM System FAQs for Individual Registrants

Once you have registered and paid for your sport(s), your individual registration will appear in your profile as "Not Yet Assigned" to a team. Your profile will remain as such until Sport and Social Club posts your schedule. If it turns out that we were unable to accommodate the registration, you will be emailed suggesting alternative arrangements. If you do not hear anything from Sport and Social Club, please be patient as we are in the midst of assembling your team and will notify you when we have placed you on a team and posted your schedule. Remember: no news is good news!

I am not sure if I specified the right people to play with?

When individual registers for a league and create a profile, they are asked if there are people they want to play. At this juncture, you can not go back and add or change these entries. You can always email us with your requests of who you would like to play with and we will do our best to try and make sure it happens. From time to time, we are unable to accommodate these requests due to things like gender requirements and space on team rosters.

Team T-Shirts

When is the deadline to register in order to benefit from the free t-shirt program?

You must register prior to the date listed in the program “pop-up” of the specific league you’re interested in. If you complete your registration prior to this deadline, you will receive your shirt order prior to your first game!

I've registered, what happens next?

The person who registers the team will be contacted directly by the staff at My Team Shirts (our t-shirt partner).They will provide you with all the necessary information you need to submit your t-shirt order.

When will I hear from My Team Shirts, and what if I don’t?

The captain of your team will hear from My Team Shirts within one week after you complete your registration. If you do not hear from My Team Shirts by this point and you have registered prior to the t-shirt deadline listed in the pop-up, please contact info@torontossc.com.

NOTE: Please check your junk folder for the email from My Team Shirts before emailing, as this email sometimes gets lost in junk folders.

How many t-shirts are included with my team registration?

The number of shirts included varies from sport to sport. The number of shirts included will be stated in the “pop up” of the league you are interested in registering for. You will always have the option to purchase extra shirts, should you need more. You may also customize your shirts for an additional cost.