Correction: if I look closely, the blocks are also present in the software but are not as obvious. What can I do to fix this?

Matthew Cook

On Wed, 1 Jul, 2015 at 10:39 AM
Admin

Hi Felicia,

I have taken a look at this and it does appear to be an issue. It has been logged as a bug with our development team.

I found that the blocks were less visible when rendering as WMV so this could be a possible workaround for now. If you need to have the video in a format other than WMV you could render the scribe as a WMV and convert to a different format using a video conversion tool.

U

Urs

On Fri, 27 Jan, 2017 at 5:50 PM

HI Matthew

I have the same problem with a black canvas back ground as Felicia. Is the bug stil pending in the latest version? Is there a workaround?

Thanks, Urs

U

Urs

On Fri, 27 Jan, 2017 at 5:52 PM

Just would like to add: I can see the transparent text blocks in the VideoScribe editor and in the rendered AVI.

D

Dan B

On Sat, 28 Jan, 2017 at 5:03 PM

This has been a long lasting problem. I can remember even the 1x family having this problem. Why there has never been a fix after all this time is somewhat discouraging.

Matthew Cook

On Mon, 30 Jan, 2017 at 2:07 PM
Admin

Yes, this has been an issue for a while but we haven't had that many reports of it so it doesn't seem to be affecting that many people. It's on the list but it's not a high priority at the moment.