K1000: All agents not syncing

We seem to be having an issue where none of our agents are syncing anymore. We can see the machines are online through the red/green icons. We have tried reinstalling the agents, but any new installs do not show up on KACE. We are currently using v5.5.90545 on the appliance. Has anyone had this issue or know a way to go about fixing it? Any help would be greatly appreciated.

Answers

0

We have had something similiar with new agents not synching. On the machines themselves, please run the following commands:

cd c:\program files\dell\kace

amptools get

This should list the host, ports, and all other information that the clients have for your k1000. Check this against one of the machine that is showing up in your K1000. In our case, the host was not picking up correctly or being overwritten with the default. We used:

amptools set host=YOURKBOXHERE

to fix this issue. If all the data is the same, then the only other thing that I can think of is, do you have any filters set (only show label:xyz) and new machines have no labels?

Thank you for checking the amptool get. From one of the clients can you try to ping the host? If you are not getting a reply, then they would be unable to synch.

The other thing to try would be on the k1000 go to Settings->k1000 agent->agent updates from KACE->and make sure enabled and update broken agents is chosen. Deploy to all machines may be the best case in this situation.

Have you tried a forced update on selected items that are showing up with the green icon?