Asked to ring 1/2 hr from Heathrow on outward journey. Spent entire time trying to get through but no answer. Finally got through when at Heathrow and car picked up. On return rang at 9.45am to say arrived back and expected them to be there approx. 3/4 hr later. Spent next 2 hrs either not getting any answer to being told car was blocked in by 2 other cars and they couldn't find keys! Finally car arrived after 2 1/2 hrs late with 70 miles on clock. Whilst waiting at Heathrow spoke to local police who said it was a civil matter but they offered to speak to person on phone. As chap said he was on way and would be with us in 8 mins. we did not pursue this but it was another 45mins before he arrived.
Mrs Thomas