I believe this hotel is the best value in Hanoi. When the location, quality, price is considered I do not believe there could be better value. This is my second stay and I have already booked two more stays.

Recenserad 21 juni 2017

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8,4

MIAI från Sydkorea

Ensamresenär

Deluxe med stadsutsikt

Bodde i 2 nätter i maj 2017

Wanna stay this hotel again”

It's not a luxury hotel but hotel staffs' attitude was great and service was good.
The location of this hotel was good for enjoy night market and beer's street.
I wanna stay this hotel again if I visit Hanoi.

Recenserad 15 maj 2017

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10,0

Jonghun från Sydkorea

Par

Deluxe ingen utsikt

Bodde i 3 nätter i maj 2017

Comfortable hotel”

All the staffs were kindly and helpful. It's very very convenient to go famous places by walk. It's just 2~3 minutes to go Hoan Kiem Lake. And it's very easy to go Beer street. Housekeeping was customer-friendly despite we woke up late. If my friend go to Hanoi, I'll recommend this hotel. Thanks to all the staffs of Romance hotel.

Recenserad 11 maj 2017

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8,8

Vi från Vietnam

Familj med små barn

Superior

Bodde en natt i mars 2017

Good hotel but staff didnot listen to the guests ”

Hotel was at very good location, Up - to - date facility. When we check-in, we informed them that we will leave the hotel at 6:15am. Hotel breakfast is from :30am. We told them that we will eat whatever available at 6:15am. They said that they will prepare something for us. Unfortunately, there was nothing next morning. We understand if they just say "no" initially. But said one then acted another is not accepted

Recenserad 02 maj 2017

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5,2

Than från Malaysia

Par

Deluxe med stadsutsikt

Bodde en natt i april 2017

Good breakfast but hotel not face to main road”

The location was in a lane-way off a larger street, it was close to shopping and food, as well as a pedestrian area for a nice quiet walk around. Our room wasn't ready when arrived and the room the staff give me is not that one I bought thru agoda.com. I book deluxe room with window in the end I get superior room without window. The staff is not honest and never inform us about that till I go into my room then I walk back to receptionist complaint about this then the staff say room are fully booked then refund us VND 100,000. We weren't happy about that.

Recenserad 02 maj 2017

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7,6

Yie från Malaysia

Grupp

Superior

Bodde en natt i april 2017

location & convenience”

pretty good

Recenserad 28 april 2017

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8,0

gek från Singapore

Familj med äldre barn

Superior

Bodde i 3 nätter i april 2017

clean room, good location and good staff”

we stayed there 3 nites, the room is clean and bed comfortable.
Hotel staff are very polite especially Minh Minh, she helped me when
I have accident at street, very thankful to her. The breakfast is simple
yet many choices. The location is very near to eating place, weekend market, lake etc. Overall, like this hotel and will come back if future trip again.

Recenserad 27 april 2017

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6,8

Shane från Australien

Ensamresenär

Superior

Bodde i 3 nätter i mars 2017

Great location and helpful staff”

Always good and honest accommodation.

Recenserad 18 april 2017

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8,4

Shahul från Singapore

Par

Svit

Bodde en natt i april 2017

Helpful and Friendly Service”

Front desk staff were friendly. Breakfast was moderate. Location perfect for shoppers and many eatery. Booked a suite and it look like and apartment. Big room. Wifi was OK. Overall: 8.5/10

Recenserad 17 april 2017

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9,2

Dang från Australien

Par

Superior

Bodde i 2 nätter i april 2017

Fantastiskt”

Hotel is located in a small alley, however it's very closed to old town Hanoi and Hoang Kiem Lake. Staff is very friendly, specially a young lady at the reception who works in the morning. Breakfast is excellent, except coffee quality may need to improve.

Recenserad 16 april 2017

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8,8

Eileen från Singapore

Par

Superior

Bodde en natt i mars 2017

Upgraded to suite from a return Island trip ”

Apart from the previous review on excellent, they have also upgraded us to suite upon returning from the island trip. Great service!

Recenserad 16 april 2017

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8,8

Eileen från Singapore

Par

Superior

Bodde i 4 nätter i mars 2017

Excellent Service and Value for money ”

My boyfriend reminisced about the duck embryo that he ate on the previous trip but didn't get to eat them as he can't seems to find them on the street for days. Sally Tran/ Sao Nguyen bought them while on her way to work, we were very impressed by the extra mile.
Before the trip we have also asked the hotel to book a Cat ba lsland package for us with seamless arrangement done between the travel agencies. It was value for money given that it was Sunrise resort with great view of the limestone mountain and is not crowded. The service left us with great memories of Hanoi.

Recenserad 16 april 2017

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8,8

Gordon från Storbritannien

Ensamresenär

Deluxe med stadsutsikt

Bodde i 4 nätter i april 2017

Great location and staff”

The hotel has a great location in an alley in the heart of the Old Quarter and, for what I paid, its good value. The staff are charming and very helpful. I booked a deluxe room with city view, but the room was unavailable for the first night so I stayed in a room with no view (a window half a metre from a wall). In Vietnam I'm always careful to book a room with a view as most hotels have rooms with no real window. However, the hotel upgraded me to their best room for the rest of my stay (another 3 nights) so I was very happy. I'd definitely recommend Romance Hotel.

Recenserad 16 april 2017

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10,0

Kelly från Australien

Par

Svit

Bodde en natt i april 2017

Fantastiskt”

Smack bang in the old quarter, great vibe, clean, good location and lovely staff! Definitely worth it!

Recenserad 15 april 2017

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10,0

Kristoffer från Norge

Grupp

Deluxe ingen utsikt

Bodde i 2 nätter i april 2017

Very good service! ”

We stayed here for two nights, and got excellent service! The staff was really nice and we did a lot of good advices to what we could spend our time on! Will definitely recommend it!

Recenserad 13 april 2017

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10,0

Kendrick från USA

Familj med äldre barn

Deluxe med stadsutsikt

Bodde en natt i april 2017

Gem in the heart of the Old Quarter”

This is a great hotel, especially for the money. We stayed in a vastly interior hotel just one block away for nearly three same price, and we're so pleased to find this hotel.
Pros: Strong Wi-Fi and water pressure. Quiet, central location, off the main street. Extremely friendly and hospitable reception. Very nice breakfast buffet. Clean, decent sized rooms.
Cons: None that I can think of.

Recenserad 09 april 2017

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9,6

Pascal från Kanada

Ensamresenär

Superior

Bodde en natt i april 2017

Warmly recommended”

Unlike some hotels in Hanoi, the staff at this one is of exceptional kindness. The rooms are simple but very comfortable, the breakfast is nice too. Location is perfect, so close to the Hoan Kiem lake.

Environment : 3/5 : The design and environment at the reception is a bit old.
Food: Never tried, has to go to the airport at 5am, missed out on breakfast.
WiFI: 5/5, fastest ever WiFi facilites among all the hotels I have been to in Hanoi.
Water pressure: 5/5. Who wouldnt welcome hot and strong water pressure for shower.
Room: 4/5. Room design is much better than expectation after walking through reception. Toilet window pane has mold on them, and there's no table for me to work with my laptop. Other than that, its clean and comfortable.
Staff: Very friendly and proactive. Even though they told me my room will be ready at 2pm but when they realise I would wait at the lobby, they make sure the room is ready around 12.20pm. Staff walked me through the rain with umbrella even though i refused. It was 5am.
Will come back again.

Recenserad 18 mars 2017

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10,0

seungkyoo från Sydkorea

Ensamresenär

Deluxe ingen utsikt

Bodde i 3 nätter i mars 2017

really well -located hotel in hanoi”

First of all, this hotel's price is really reasonable.
And, the staff is reall friendly . For stay in Hanoi, the location is
really important . But from the lake to this hotel, just 300~500 meters far.
So close !

Recenserad 17 mars 2017

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8,8

Boon från Malaysia

Par

Deluxe ingen utsikt

Bodde en natt i oktober 2016

Helpful staff, nice room ”

Room condition very good and staff very helpful. Location in an alley and a bit difficult to find at the first time. However we still manage to get it by asking people around that area. Once you manage to it, the location actually very convenient because near to hoan kiem lake. You can take public bus from airport to the hotel. However once you get off from the bus, you need to walk for about 10 minutes to get to the hotel.

Recenserad 16 mars 2017

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8,0

Rajen från Storbritannien

Par

Superior

Bodde en natt i mars 2017

Good Location & great staff”

Hero & Sally Tran were very good. Though we initially had issues, given a twin room instead of double - they looked after us very well.

Recenserad 15 mars 2017

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9,2

Theingi från Singapore

Par

Superior

Bodde i 2 nätter i mars 2017

Good location and service!”

The first day when we were checking in, the staff informed us that the room we were supposed to get had a technical problem and didn't have electricity. So they arranged for us to stay at their sister hotel which was about 80m away. The staff personally brought us and made sure everything was ok before leaving. The next day, we checked back in with them and they upgraded us to a suite room for free as a way of apologising for the previous day. A pity we only stayed for 2 nights so we could only enjoy the suite for a night haha.
Anyway the breakfast spread is big and good. It's walking distance from so many good restaurants and bars in old quarter. Definitely staying here again!:)

Recenserad 13 mars 2017

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8,0

Thi från Vietnam

Ensamresenär

Superior

Bodde i 3 nätter i februari 2017

Would be excellent if the hotel staff is more professional”

The room and location of the hotel are fantastic. Just a short walking distance, you can enjoy different types of food and dessert or buy clothes. The room I was in didn't have any view, surrounding buy walls and a bit airtight but it was fine to stay at night time though. The staff is friendly and helpful but should be more professional in the way they served customers.
I had an early flight on Feb 9th 2017 and did ask for two portions of breakfast takeaway the night before. By the time I went to check out at the reception counter, the night staff reminded F&B staff of my takeaway breakfast. I had been waiting there with my mom meanwhile the F&B staff tried to find takeaway box, she asked me to take food on my own. How could I take as it was a buffet? And there was no takeaway boxes at all. Also the F&B female staff also complained that the daytime receptionist didn't send request to them. Finally I had to leave the hotel without breakfast for takeaway.
I think what a professional staff should do at that time was to handle and prepare food for customer first and deal with their co-worker later all, not leaving guests unhappy and kept complaining about the inappropriate shift handover.
In general, my staying at the hotel would be flawless if the staff were more professional.

Recenserad 01 mars 2017

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3,6

sudipto från Indien

Par

Svit

Bodde en natt i februari 2017

No value for money ”

Disappointed due to lack of cleanliness and the rooms are very poorly maintained and very dull . At the same price you can get much better hotels nearby. Breakfast is horrible and not much spread n chef can't even make omelette. The lobby stinks 😷 n not hygienic. Though the female receptionist was very well behaved n helpful the only positive thing in d hotel. Reading the reviews we had booked 3 nights in d same hotel but after staying for 2 night n on returning from halong bay we changed our hotel in our last night at Hanoi.

Recenserad 25 februari 2017

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8,4

Des från Australien

Par

Deluxe med stadsutsikt

Bodde i 5 nätter i februari 2017

Ideal location”

A small hotel situated in the old quarter, close to everything. The street is a laneway, but easy to walk to all the shops and eateries. Staff are helpful, and the breakfasts were good.
I certainly would return

Recenserad 25 februari 2017

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7,6

donald från Malaysia

Grupp

Superior

Bodde i 2 nätter i februari 2017

good”

good wifi good location and helpful staff, clean room, hot shower working perfectly. nice breakfast lots of choices. front desk helped me call for a taxi to shopping mall but ended being SCAM..!
use grab apps is very cheap and safe.

Recenserad 20 februari 2017

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8,0

Kieu från Australien

Par

Superior

Bodde i 5 nätter i januari 2017

Good location, friendly staff”

The staff were great, so friendly and helpful. Our room was very small, but clean. We had a couple of windows that opened up to fresh air, but windows faced a wall which had a bamboo feature which made it somewhat nicer to look at. Breakfast was average on the occasions we ate in, but you have so many food choices near by to pick from. The hotel is walking distance to many local attractions.

Recenserad 24 januari 2017

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9,6

Trace från Kanada

Par

Svit

Bodde en natt i januari 2017

Room was a good size as was the bathroom, very clean and great location. Wifi was a bit spotty.”

Quiet location back from the street. Wifi was a little slow

Recenserad 16 januari 2017

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8,8

Mia från USA

Par

Deluxe ingen utsikt

Bodde i 4 nätter i januari 2017

A lovers getaway at a little place called romance ”

Hah! You want me to say a few words about romance? Easy, romance was nothing but an exemplary stay. Whilst there my partner and I were treated with respect and dignity. The hotel receptionist, Sally, was extremely helpful, helping us plan our itenerary, finding cheap deals. The staff there were very passionate about their jobs. They even helped us when facing a dispute with the taxi driver. A fantastic stay overall, will be sure to return! Negatives? What's a negative when talking about romance hotel! I think in romance hotels case it doesn't exist. Ahhh now that our stay at hotel romance has ended, it's back to reality, bummer! Till next time romance!

Recenserad 13 januari 2017

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9,6

Shirley från Australien

Par

Deluxe med stadsutsikt

Bodde i 2 nätter i januari 2017

Location-Location”

In heart of Old Quarter. Staff were so helpful and attentive. Rooms are clean and well maintained, beds are great.

Recenserad 11 januari 2017

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8,4

Mayumi från Japan

Ensamresenär

Deluxe med stadsutsikt

Bodde en natt i december 2016

Good”

Very convenient location

Recenserad 06 januari 2017

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4,8

Joanne från Filippinerna

Familj med äldre barn

Deluxe med stadsutsikt

Bodde i 3 nätter i december 2016

Unreliable and dishonest ”

We booked a 2 room for 8 adults with 2 double beds and a city view but hotel gave us 2 rooms with 2 single beds. We were ask to transfer 2 a room without a view but with 2 double beds and we were charge for an extra person. Hotel is unscrupulous. Agoda shld not tolerate and include this kind of hotel.

Recenserad 04 januari 2017

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8,8

gordon från Storbritannien

Familj med små barn

Svit

Bodde i 6 nätter i december 2016

Good location, helpful staff.”

Great location in the centre of the Old Quarter

Recenserad 04 januari 2017

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10,0

ELINOR från Filippinerna

Grupp

Deluxe med stadsutsikt

Bodde i 3 nätter i november 2016

highly recommended”

100 stars for cleanliness! 👍🏼👍🏼👍🏼

Recenserad 06 december 2016

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6,8

Sophie från Australien

Par

Superior

Bodde en natt i november 2016

Cheap no thrills ”

It is nice enough next time I would pay a bit more for a better room ...

Recenserad 01 december 2016

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8,8

Kenneth från USA

Par

Deluxe med stadsutsikt

Bodde i 5 nätter i november 2016

Great staff - location - will stay there again.”

Very friendly and helpful staff.
Great location to explore the "Old quarter". Ms Sally, the manager, arranged day trip to Halong Bay. Staff speak English. About 12 minute walk to French Quarter. Would definitely stay there again...

Recenserad 30 november 2016

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9,2

Donald från USA

Ensamresenär

Superior

Bodde en natt i november 2016

Down the alley ”

Great hotel, but Google Maps has it on the wrong side of the street. (Not the hotels fault) Look down the alley on the other side and you will see their sign. It is well worth the search as this is a quality hotel right in the heart of the old quarter.

Recenserad 23 november 2016

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9,6

SANKIONG från Taiwan

Affärsresenär

Deluxe ingen utsikt

Bodde i 4 nätter i november 2016

Hotel that I shall come back in next trip”

The staffs are extremely friendly. Room is clean and comfortable. Location is also good with many restaurants nearby. Breakfast is very good as well.

Recenserad 19 november 2016

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9,2

Marco från Malaysia

Par

Deluxe med stadsutsikt

Bodde en natt i november 2016

1 night stay”

location is quite near eateries and quiet alley. got a free upgrade to suite as the airport shuttle they arranged was 1 hr late

Recenserad 19 november 2016

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9,6

Akkara från Thailand

Grupp

Superior

Bodde i 3 nätter i november 2016

It's great Hotel”

im very like this Hotel nice place good breakfast. and clean. reception she nice and recommend good. i will be come visit again when im go Hanoi

Recenserad 12 november 2016

En resenär tyckte att omdömet var användbart. Gjorde du?
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6,0

Brenda från Kanada

Par

Superior

Bodde i 2 nätter i november 2016

Terrible”

Food not good, bed way too hard! Sally was awesome tho

Recenserad 11 november 2016

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9,2

Jieun från Sydkorea

Ensamresenär

Deluxe med stadsutsikt

Bodde i 3 nätter i november 2016

good”

Good

Recenserad 09 november 2016

En resenär tyckte att omdömet var användbart. Gjorde du?
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2,0

Thuong från Vietnam

Grupp

Superior

Bodde en natt i november 2016

The worst hotel service we've ever seem”

I called the hotel to ask for earlier check in 2 rooms. They confirmed we can check in via our call.
But when we came the hotel, they said that the room was full and we can not check in earlier, even we pay for those 2 rooms.
The staff do not speak a word of apology, and attitude is also very uncooperative and refused to admit it.
Hotel staff work very unprofessional. I don't understand why they can confirm earlier check in when I called them

Recenserad 08 november 2016

2 resenärer tyckte att omdömet var användbart. Gjorde du?
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9,6

Boon från Malaysia

Ensamresenär

Deluxe ingen utsikt

Bodde en natt i oktober 2016

Nice hotel, worth to stay”

Staff very helpful but location in an alley and you need to ask around in order to get there. The good point that location in an alley is much more quiet. Room is clean and nice, walking distance to main attractions, shopping area and Hoan Kiem Lake

Recenserad 08 november 2016

En resenär tyckte att omdömet var användbart. Gjorde du?
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9,2

Kim från Australien

Par

Svit

Bodde i 4 nätter i mars 2016

Good location in the Old Quarter. ”

Great location in Hanoi's Old Quarter. Staff here are excellent and the rooms are good. Breakfast was limited but good. Older narrow style building in a quiet lane. Well priced and very convenient.