Todoist OSX App Just Doesn't Reliably Sync

AA

Art Adams premium

Asked on Jun 22, 2014 - 19:29 UTC

One of the things I like most about Todoist is that the apps are very clean and easy to read and use. I have my OSX app up in a corner of my second monitor all day long. It's a great way to quickly reference what I have to do and what I've gotten done.

The problem is that it doesn't update reliably. As you can imagine, this is a problem in a to-do app.

I've already complained about how it doesn't automatically update the list view overnight; in order to see my current tasks at the start of the next business day I have to click on a new view to force a refresh. Yesterday I added several to-do items via my iPhone (which I do regularly) and while I got email reminders that they were due today they did not show up in my OSX app at all, even when I clicked between views to force a refresh. They just weren't there.

When I restarted the app, however, they appeared. Not acceptable.

Also, I find that I am logged out once per day and have to log in again. That's annoying.

This app appears to be not much more than a Fluid-based web app, and it disappoints me that I'm so invested in a clean, easy-to-use to-do system with a desktop interface that doesn't actually show me my to-dos. This is a problem.

Wunderlist has great sync but an awful interface, which is why I gave it up. You have awful sync and a wonderful interface. Any chance of fixing the sync issues... SOON?

What are your plans to make this app stable and usable? What's the timeline?

All responses

David Trey staff

Replied on Jun 22, 2014 - 20:46 UTC

Hello,

We're sorry to hear that. I can't reproduce these issues. If Safari isn't set to clear the cache periodically or clear its cookies, then the app should never log you out. Sync should also be 100% reliable on all platforms.

Please tell me, does clearing Safari's cache make any difference? The app runs as a Safari window and share's all Safari's data and settings. We'll soon port it over to Chromium which should address a few issues.

Also, you should have to change the view in the app and even if you do, this doesn't necessarily reload its data. In the bottom-right corner, you should see a small circular icon, please try to click it as this will actually completely reload the content of the app. Let me know if this helps and along with Safari's cache cleaning fixed these issues permanently.

Best regards,
David

AA

Art Adams premium

Replied on Jun 22, 2014 - 23:25 UTC

I have a cookie management app that may be clearing cookies on occasion. I'll set it to ignore Todoist. When I downloaded it as an "app" I didn't expect it to simply be an instance of a browser window, but an actual standalone app, so I didn't think that browser cookie management software would affect it.

There is no small circular reload icon in this app. There is a gear icon in the top right corner but it does not include a refresh feature. As best I can tell there is no refresh button on the "app." I can right click on the window and force it to reload as I would a browser window, but this seems inelegant.

Clyde Romo staff

Replied on Jun 23, 2014 - 04:52 UTC

Hi Art,

To refresh the Mac app, you just have to click on the "TD" logo in the upper left corner of the screen.

Regards,

Clyde

RT

Roman Tyshyk premium

Replied on Sep 14, 2014 - 19:33 UTC

Hi all,

I have the similar issue with auto-update. It seems like this happens when osx was in sleep and then wakeup. After that I need to refresh todoist manually for a first time. This issue doesn't appear if I use browser version of todoist

Also it would be great to have update button in a simple view (without projects).
Feel free to ask additional info.

Regards,
Roman

David Trey staff

Replied on Sep 14, 2014 - 20:54 UTC

Hello Roman,

Please tell me, are you connecting via WiFi and is it possible that your MacBook (assuming it's a MacBook?) lost the connection while asleep?

Regards,
David

RT

Roman Tyshyk premium

Replied on Sep 15, 2014 - 06:52 UTC

Hi David,

Yes, it's macbook and I use wifi connection.
How can I check wifi connection while laptop sleep?
After wakeup I have any problems with connection, except todoist.

Regards,
Roman

Clyde Romo staff

Replied on Sep 15, 2014 - 08:09 UTC

Hi Roman,

Can you do a test for me? Here are the steps:

1. Put your laptop to sleep
2. Add a task in separate device (in your phone, table or another computer)
3. Wake up your computer. Does your list get updated?
4. Add another task again while your computer is opened. Does your list get updated now?

Please let me know how it goes.

Regards,
Clyde

RT

Roman Tyshyk premium

Replied on Sep 15, 2014 - 17:49 UTC

Hi Clyde,

I did the test.
After wake up Todoist updates automatically, probably it not a sleep cause this issue :(