Casework Master Class - Welfare Benefits

This is a detailed course which will provide caseworkers with concrete guidance on how to deal with the demands of welfare casework. It will focus specifically upon casework triggered by current changes to the benefit system. It will also offer core instructional advice and outline how to deal with the many changes which will be introduced by the Welfare Reform Act examining how best to deal new welfare and benefit queries with a view of offering efficient guidance on how to best pro-actively address key issues faced by claimants who are constituents.