We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Rated 5 out of
5 by
sragan from
it's perfect!we love the counter stools and the attention to the detail on the fabric as it is matching on all of the stools. excited that you let me buy extra fabric for our designer to make us a window seat and pillows. it's going to tie it in just beautifully! thank you!

Date published: 2015-08-02

Rated 5 out of
5 by
Julebug from
Gorgeous and very comfortableWe bought these in cognac finish with Quatrefoil fabric, they look gorgeous and are super comfortable. good support, wide enough, and the height works very nicely for a standard counterheight island.

Date published: 2014-08-14

Rated 5 out of
5 by
seebee1 from
Beautiful chairs & comfortableI purchased 3 in October of 2013 for our island. I chose The Adler Taupe fabric and black wood finish. I get compliments on these all the time plus they are super comfortable due to the great upholstery. Our kitchen remodel turns out beautifully with eggshell-cream cabinets accented by gray-taupe walls and gray Caesar-stone quartz counters.
The chairs are perfect. Thank you Ballard for working through the options and helping me select just the perfect counter stools!

Date published: 2014-08-05

Rated 5 out of
5 by
DebbieB from
Love this chair!I purchased my counter stool with a micro fiber upholstery. To be honest, I planned on making a slipcover to coordinate with my room, but have no rush to do so because the fabric is a good match to my ivory cabinetry.
I find it a very comfortable chair to sit in, and looks very rich with the wood finish, brass footrest, and nailhead trim.

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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.

With its sculpted curves, our best-selling Amalfi Collection has a refined, European
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A modern take on the classical Klismos design from ancient Greece. Our
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