Support

The most perfect technique is that which is not noticed at all.

The
high quality of Infrae’s products can be traced to one aspect: we talk
– and listen – to users. This includes the entire spectrum, from
inexperienced authors to designers to expert sysadmins.

This
intercommunication takes the form of support, where problems are found,
solved, and software is adjusted accordingly. We view support as a
learning process. It’s a continuous feedback loop that keeps the
ecology clean and healthy.

Infrae has a range of support offerings, from time
based support contracts for our products to incident based
constructions for custom solutions. For consultancy and intermittent
needs, Infrae offers a Coaching Card approach that combines support
availability with flexibility.