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Floor Staff

at Regal Entertainment Group

Job Description

Requisition Number19-0771

Post Date3/6/2019

TitleFloor Staff

StatusPart Time

Location1673 VILLAGE AT THE PEAKS

CityLongmont

StateCO

Description

Summary: Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.

Essential Duties and Responsibilities for each position include, but are not limited to, the following:

Ensuring tickets are sold in accordance with the MPAA rating system and company policy

Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

Concession

Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.

Promoting the Regal Crown Club program

Operating, preparing and cleaning of all concession related equipment

Up selling/Suggestive selling

Complying with all local, state and federal food safety laws.

Ensure required alcohol certification and training are current where applicable.

Usher

Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.

Inspecting backpacks and packages when applicable.

Managing crowd control and assisting guests in finding seats in auditoriums when necessary

Enforcement of MPAA rating system

Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums

Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.

Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium

Monitoring the cleanliness and operation of theatre vending equipment

Assisting with all opening and closing duties as assigned by management

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Entertainment Responsible Beverage Server training on Regal Online University.

Language Ability: Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability: Perform calculations with speed and accuracy and identify and correct errors.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*This is a smoke free facility*

**When applying for this position, please use a desktop or laptop computer. Do not use a smartphone, tablet, etc. as your application may not be stored in our system and/or available for review**