Once you click on Sign in, you may be asked to confirm that you are not a robot by ticking on the space next to I’m not a robot. You may be asked then to tap on any tiles you see with the object described in the text. If new images appear with the same object, tap those as well. When there are none left, click on Verify.

As an additional security measure, you may be asked to answer to one of your security questions. You will have 3 attempts to successfully verify your account ownership. If you do not remember the answer of the security question, you can click on New question. Once you provide the correct answer, click on Continue.

I forgot my account information, how can I sign in?

Password – in case you have forgotten your password, click on Forgot password? You will then have to provide your first and last name and your email address.* An email with a password reset link will be sent to your email address. By clicking on the link provided in the email, you will be redirected to a page allowing you to reset your password.

Security questions – in case you have forgotten your security questions, please contact the support center by clicking on the available contact channel below.

*Please note that you must enter your name in the same way it has been registered in your NETELLER account. If you are unable to reset your password because of this, please contact the support center. Simply click on the button below.