Order Information

Ordering Information

SHIPPING & HANDLING CHARGE:

Shipping and handling fees will be charged
according to the total order amount except for ballgown, Latin dress and
men's suit. Merchandise will be sent by either USPS Priority Mail with
delivery confirmation or international air mail parcel.

For orders over $700, the S & H will be charged
as follows:
After the volume shipping charge of $64, the amount above $700 will be
charged following the initial shipping charge table.

Ballgown

$40.00

Latin Dress

$34.00

Menswear Pants

$18.50

Shirts

$17.50

Short Vest

$18.50

Long Vest

$24.00

Vest set

$39.00

Tuxedo & Dance Suit

$42.00

Tail Suit

$45.00

Dance Shoes

$15.00

Processing Time:

Shipping will take 3 to 4 days provided that we
have the item in stock. If the item was out of stock, back order will
take 3 to 4 weeks. All custom-made orders will take 3 to 4 weeks to
process. We will confirm the delivery time when we receive the order.

Express mail service available at extra charge.

*50% additional shipping charges for orders
outside USA.

Return and Exchange

Your satisfaction is our goal, we want to hear
from you if you have a problem with Aida product or you like to share
with us o how you enjoy it. Please email inform@aidadancewear.com or
call 650-267-4832 or 650-455-5544 for a prompt response to your concern.

Returns or exchanges are permitted within
7 days from receipt of merchandise.

All returns or exchanges must be
authorized by Aida Dancewear to ensure proper handling of your
return/exchange. Email us for authorization number and instructions
prior to shipping merchandise back.

A 15% restocking fee will be deducted from
your refund if the return does not have a Return Authorization.

Returns received after 14 days from
receipt of merchandise will be assessed a 15% restocking fee.

There are no exchanges or returns on
custom orders.

All returned or exchanged merchandise must
be in original new condition, unworn and with original packing.

Customer is responsible for all shipping
costs on returns. For your protections, please insure all returned
goods.

For exchanges, customer will pay
reshipping charges.

Refunds take 2 to 3 weeks to process and
will be credited to your credit card account. Refunds are for the
cost of the merchandise only. Shipping charges are non-refundable.

We are not responsible for lost or stolen
return packages. It is the buyer's responsibility to file claims
with the carrier upon the discovery of the problem. Proper refunds
will not be made until the merchandise has been returned.

We send merchandise to our customers via
priority mail with delivery confirmation (within the US), USPS, or
EMS. Let us know by email if you plan to go out of town so that we
can hold the parcel until your return.

While our manufacturers make every effort
to provide uniformity in sizing, individual exceptions may occur,
which is beyond our control. We will only be responsible for the
reshipping charges if we made an error in shipping the wrong style,
size or color.

Cancellation of custom orders - 85% refund within 48 hours of submission of measurement. No refund after 48 hours.

Exchanges will not be sent until reshipping
charges are paid. Products received for exchange will be held until
reshipping fee is paid. Please contact us for inquiry about re-shipping
charges.

Payment Information Method 1 - Paypal
Shopping Cart

Navigate to the product you want to purchase
and click on the button, you can purchase multiple items by adding
additional items to the shopping cart. When you are ready to checkout,
click on the button on the left side of the screen. The shipping charge
will be calculated automatically when you checkout. Please enter the
size and color choices for your order in the "Message to Seller
(Optional)" box.

** DO NOT USE THIS METHOD IF YOU ARE QUALIFIED
FOR DISCOUNT OR IF YOU ARE USING A GIFT CERTIFICATE **

Method 2 - Paypal without Shopping Cart

Email the order detail to order@aidadancewear.com
and indicate you want to pay through Paypal. We will let you know the
total amount by email. Click on the Paypal "Click Here To Pay" button on
the bottom.

Email the order detail to order@aidadancewear.com
with your phone number. We will confirm the total amount by email. We
will then call and get your credit card information. You can also call
us to place a phone order.

Once we received the confirmation of your
payment, we will process your order and an email confirmation will be
sent to you with estimated delivery time . Sales tax is included in the
price.