"Hanging on the phone at Queens"

Following a reasonably prompt appointment with a consultant I have now been waiting around two months for an MRI scan appointment. I called today to follow up to find out when I might get seen and was answered by the switchboard after 5 minutes. Apparently the number was busy but I cold be put on hold, sicne I had waited 5 minutes for the operator I saw no reason not to wait at least as long to speak to somebody who might eb able to help me so I agreed. The operator therefore put me through to 'the people who deal with that' where I got music for about 1 minute and then constant ringing for a further 57 minutes! I now need to go to work and so will have to start all over again another day!