MoodleCloudhttps://moodlecloud.com/2020-06-07T05:32:55+00:00MoodleCloudhttps://status.moodlecloud.com/incident/37/Update 2020-06-04 03:00 GMT+0: Engineers have added additional capacity to the AU region's datastore and working to spread the load more evenly. Customer-facing performance is now improving and will continue to improve until these works complete (current ETA 07:00 GMT+8).

Update 2020-06-04 00:30 GMT+0: Engineers have confirmed increased page load times for all sites in the MoodleCloud EU region are continuing during on-peak periods as per yesterday. A permanent fix is underway and an ETA will be posted here by 2020-06-04 03:00.

Engineers are investigating reports of increased page load times in the AU region.

]]>2020-06-04T00:30:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/38/Update 2020-06-03 08:00 GMT+0: Symptoms have been resolved temporarily, and a permanent increase in capacity for this region is planned for deployment on 2020-06-04 by 08:00 GMT+0.

Update 2020-06-03 08:00 GMT+0: Engineers are continuing to work on a fix.

Engineers have identified increased page load times in this region as identified in yesterday's incident detail.

]]>2020-06-03T00:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/35/Update 2020-06-02 08:00 GMT+0: Symptoms have been resolved temporarily, and a permanent increase in capacity for this region is planned for deployment on 2020-06-04.

Update 2020-06-02 01:00 GMT+0: Engineers have identified root cause and are working on a fix. These symptoms are expected to continue during on-peak times in this region (00:00 GMT+0 to 08:00 GMT+0) until a permanent fix is implemented.

Engineers have identified increased page load times in this region.

]]>2020-06-02T00:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/33/Update 2020-03-25 23:30 GMT+0: Capacity upgrade in this region has been postponed until 2020-03-26 23:00. Temporary capacity measures in place are expected to deliver suitable performance during peak period tomorrow.

Update 2020-03-25 12:00 GMT+0: Emergency changes have restored services to optimal performance in this region. These changes are temporary in nature to buy us some time until we finalise the upgrade in the upcoming change scheduled for 23:00 GMT+0.

Update 2020-03-25 11:45 GMT+0: There is extra heavy load right now that is preventing us from completing the upgrade. Performance should improve by 23:30 GMT+0 and we'll finalise the upgrade overnight. We apologise for the disruption to your day, we're working hard to get everything back to normal for tomorrow.

Engineers have identified increased page load times in this region. This issue was anticipated following performance issues at a similar time yesterday as a result of dramatically increased demand due to COVID-19. These symptoms are expected to continue until 2020-03-25 22:00 GMT+0.

We are working on a longer term fix via large scale capacity enhancements now planned for deployment during off-peak time early on 2020-03-26.

Please hang in there with us while the team works hard to bring this upgrade to all users of MoodleCloud in this region, we're doing our best.

]]>2020-03-25T08:30:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/34/Update 2020-03-25 23:30 GMT+0: Capacity upgrade in this region has been successfully completed. Temporary changes from earlier today have been removed and engineers are monitoring closely to ensure this region performs optimally going forwards.

Update 2020-03-25 12:00 GMT+0: Emergency changes have restored services to optimal performance in this region. These changes are temporary in nature to buy us some time until we finalise the upgrade in the upcoming change scheduled for 23:00 GMT+0.

Update 2020-03-25 11:45 GMT+0: There is extra heavy load right now that is preventing us from completing the upgrade. Performance should improve by 16:00 GMT+0 and we'll finalise the upgrade overnight. We apologise for the disruption to your day, we're working hard to get everything back to normal for tomorrow.

Engineers have identified increased page load times in this region. This issue was anticipated following performance issues at a similar time yesterday as a result of dramatically increased demand due to COVID-19. These symptoms are expected to continue until 2020-03-25 22:00 GMT+0.

We are working on a longer term fix via large scale capacity enhancements now planned for deployment during off-peak time early on 2020-03-26.

Please hang in there with us while the team works hard to bring this upgrade to all users of MoodleCloud in this region, we're doing our best.

]]>2020-03-25T08:30:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/32/Engineers have identified increased page load times in the US region. This issue was anticipated following performance issues at a similar time yesterday as a result of dramatically increased demand due to COVID-19. These symptoms are expected to continue until 2020-03-24 22:00 GMT+0.

We are working on a longer term fix via large scale capacity enhancements currently planned for deployment during off-peak time early on 2020-03-25.

Please hang in there with us while the team works hard to bring this upgrade to all US region users of MoodleCloud, we're doing our best.

Update 2020-03-24 20:00 GMT+0: All services have returned to normal.

]]>2020-03-24T08:30:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/31/Engineers have identified increased page load times in the EU region. This issue was anticipated following performance issues at a similar time yesterday as a result of dramatically increased demand due to COVID-19. These symptoms are expected to continue until 2020-03-24 22:00 GMT+0.

We are working on a longer term fix via large scale capacity enhancements currently planned for deployment during off-peak time early on 2020-03-25.

Please hang in there with us while the team works hard to bring this upgrade to all EU region users of MoodleCloud, we're doing our best.

Update 2020-03-24 20:00 GMT+0: All services have returned to normal.

]]>2020-03-24T08:30:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/27/Engineers are investigating reports of increased page load times in the US region.

Update 20200323 09:00 GMT+0: Engineers have confirmed increased page load times for all sites in the MoodleCloud US region and are investigating a fix.

Update 20200323 09:15 GMT+0: Engineers advise root cause of this issue is an atypical increase in demand due to COVID-19. Resolution is expected by 16:00 GMT+0.

Update 20200323 14:00 GMT+0: Services are beginning to return to typical performance. Resolution is now expected by 20:00 GMT+0.

Update 20200323 18:00 GMT+0: Services are continuing to improve but are taking longer than expected. Resolution is now expected by 22:00 GMT+0.

]]>2020-03-23T09:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/25/20200122 9:10am GMT+8: An incident in US Region has required we pause the processing of new MoodleCloud sites and existing site Plan Upgrades. These will be automatically processed when the Incident is resolved. Engineers are investigating.

20200122 11:50am GMT+8: Engineers have identified root cause and are working on a fix

20200122 1:50pm GMT+8: Engineers have completed the fix and processing has resumed for new MoodleCloud sites and existing site Plan Upgrades

]]>2020-01-22T01:10:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/24/An incident in US Region is being investigated

Update 20200122 8:30am GMT+8: All Customer sites now available. Minor interruptions (under 60s) may occur during the day as supporting systems are restored

]]>2020-01-21T16:01:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/23/The MoodleCloud website was briefly offline while an upgrade was completed. No hosted Moodle sites were impacted.
]]>2019-11-12T02:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/22/An upstream provider experienced technical issues resulting in possible delays to the creation of new sites in our European region. The issue was fully resolved an hour later.
]]>2019-10-20T18:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/21/11:00 (GMT+8) - We encountered issues when deploying a critical security path, investigation is underway

11:45 (GMT+8) - We have found a fix for the issue and are currently rolling it out to all our customers as soon as possible.

12:12 (GMT+8) - All services restored

]]>2019-09-11T03:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/20/There was an issue upgrading sites on the School plans to the latest Moodle version. This issue has now been resolved.
]]>2019-04-18T04:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/19/Some MoodleCloud sites hosted in the Australian region are currently unavailable. All other regions are unaffected.

Our engineers are working to resolve the issue.

Update: The issue has been resolved and affected sites are operational.

]]>2019-03-25T13:15:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/18/Some MoodleCloud sites hosted in the European region were unavailable on Wednesday 13th March from 8.30am - 9am CET. All other regions were unaffected.

We apologise for any inconvenience this may have caused you during this time.

Existing customers can continue accessing their Moodle sites without issue.

]]>2018-09-04T06:16:46+00:00MoodleCloudhttps://status.moodlecloud.com/incident/16/We will be performing scheduled maintenance on our USA Moodle region, this will affect all Moodle installations in that region.

UPDATE: maintenance is complete and the region is now operating normally

]]>2017-10-01T01:04:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/15/We are currently experiencing an issue with our service provider which is preventing new MoodleCloud sites from being created correctly.

As a precaution we have disabled new signups until the problem is resolved, which we anticipate will be shortly.

Our apologies for any inconvenience caused and we appreciate your patience.

Check out https://status.moodlecloud.com/ for updates.

]]>2017-03-14T06:50:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/14/The Europe region came under DoS attack for approx 40 minutes. The situation is now resolved.
]]>2016-04-01T05:50:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/13/While we upgrade to Moodle 3.0, there may be delays in activating new site registrations in the United States.
]]>2015-11-17T12:46:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/12/We have been made aware of an issue whereby requests to the Home or Dashboard pages are redirected to the Admin Notifications page.

The cause of this issue has been identified, and a fix rolled out. It may take up to an hour for the fix to be applied to your site.

]]>2015-10-12T17:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/11/We have been made aware of an issue whereby viewing of badges from Mozilla Backpack was not working.

This was caused by a change in the mozilla infrastructure and has been fixed in Moodle core via MDL-51390

The fix was rolled out to MoodleCloud today, and the issue should be resolved.

]]>2015-09-30T03:42:39+00:00MoodleCloudhttps://status.moodlecloud.com/incident/10/We will be performing scheduled maintenance on our signup system, this will affect admin sign-ins to Moodle installations.

Maintenance is now complete and we are fully operational

]]>2015-09-29T05:52:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/9/We have been made aware of an issue where site administrators are unable to modify the Airnotifier Access Key in mobile notification settings

The cause of this issue has been identified, and a fix rolled out.

]]>2015-09-07T03:02:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/8/We have been made aware of an issue whereby an uploaded zip to a course file area was unable to be unzipped.

The cause of this issue has been identified, and a fix rolled out.

]]>2015-09-07T02:59:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/7/We have been made aware of an issue whereby a notice regarding ad blockers was appearing on some pages of Moodle.
This issue was limited to administrators and teachers, and only appeared on a small number of pages.

The cause of this issue has been identified, and a fix rolled out.

]]>2015-08-25T02:05:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/6/An upstream provider is experiencing technical issues resulting in possible delays to the creation of new sites.
]]>2015-07-31T06:00:00+00:00MoodleCloudhttps://status.moodlecloud.com/incident/5/We identified and fixed an issue uploading SCORM packages into courses
]]>2015-07-21T04:50:00+00:00