FAQs + Terms + Conditions

Frequently asked questions

Why is Papilia charging for this service?

Simply stated, Papilia will save you time and money while maximizing your trip experience. We save you time by doing all the research for you. There is no need to spend multiple hours and days preparing for your trip, looking for authentic experiences, and then wondering if your information is accurate. Our packing list is meant to fit in a carry on, forget about checking in your bags! We also provide you with shopping advice so you are fully prepared with everything you need before your trip.

How long will it take to receive my itinerary?

Expect to receive your itinerary in seven days. Our team takes the time to personalize your itinerary by incorporating the weather, culture, spending habits, your interests as well as any other concerns you would like us to address.

Do I need to speak with a member of the Papilia team in order to receive my itinerary?

You will still receive an personalized itinerary from our team even if you do not speak with a member of the Papilia team. However, speaking with a team member allows us to further customize your itinerary.

What if I am not satisfied with my itinerary?

We apologize ahead of time, and we are committed to satisfying your needs. If you are still not satisfied, we will refund the full amount.

Do you plan to book travel in the future?

We are in the process of evaluating this option. If you have an opinion about this, we would love to hear from you!

How is my information used?

Further detail is available in the Terms and Conditions section below. We use the information you provide us to customize your itinerary. It's all about maximizing your trip experience!

Where does the information come from, and why is it authentic?

Authenticity is key. The destination information comes from a combination of personal experiences and through local ambassadors. We are also in the process of partnering with local activity partners to provide you with experiences that will create memories for a lifetime.

What services do you offer businesses?

We have experience working with companies on how to conduct successful business meetings. Before conducting these sessions, we conduct a needs assessment to provide the guidance to your company. You will receive personalized training on how to breakthrough cultural barriers to build trust and develop relationships that will benefit the goals for your company. We have applied knowledge working throughout Asia, Africa, the Americas, and the Middle East.

How are you maintaining a sustainable footprint?

Cultural awareness is everything. We pride ourselves on preparing you for your destination. By providing you with cultural information, we aim to create awareness, appreciation, and a meaningful connection to other cultures.

terms and conditions

Typical Information Papilia Collects About You

Name

Email Address

Style Preferences

Travel Information

Travel Activities and Interests

Shopping Information

How Papilia Uses Your Information

Personalizing your packing, shopping, and cutlure guide

Sending you exclusive promotions and offers

Adding your email address to the Papilia newsletter

Who Papilia Shares Your Information With

Team members working on traveler itineraries

When To Expect Your Itinerary From Papilia:

We take an average of 7-10 days to provide you with a personalized itinerary. The number of destinations also impact our turn around time.

If You Would LIke to Opt Out

Unsubscribe to our newsletter

We are pleased that you have chosen Papilia to personalize your travel experiences. Please note the following that our travelers are responsible for:

DOCUMENTATION: U.S. citizens traveling to any destination outside of the United States will be required to present a valid U.S. passport. Passports must be valid for at least 6 months past your return date. Some countries require a visa for transit or entry. Passengers are responsible to ensure that they have all the proper documents for entry. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets. Please check the State Department website athttp://travel.state.gov for further information. Immunizations may also be required. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. If you are a citizen of another country, there may be additional requirements. Check with the nearest consulate or embassy of the destination you are traveling to and find out the entry requirements for non-U.S. citizens.

RESPONSIBILITY: Clients agree and understand that Papilia is not responsible for any operating failures, loss, damage, delay, or injury to you or members of your traveling party, nor for consequential damages, which may result from failure, delays or injuries, which arise out of our during your scheduled travel. Clients agree and understand that Papilia is not responsible for any damages, direct or consequential, which may arise as a result of acts of God, social or labor unrest, war, political or national strike, terrorist activities, mechanical failures, climate conditions, or any other actions or omissions beyond our control. Provided packing tips are designed mix/match while on a trip. Packing tips are also meant to fit in a carryon. If clients choose to pack more than what is suggested, Papilia is not responsible for luggage fees. If client is traveling internationally, they may be allowed one free bag. Clients must use discretion if they would like to utilize this option, however packing tips provided by Papilia are still designed to fit a carryon.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy

With every event you participate in $1/person will be contributed to Papilia's Kiva Fund. These funds will be used to provide loans to entrepreneurs around the world. Click on the Kiva logo to find out more information, and let us know if you have a cause you would like to support!