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Community Alarm and Telecare Service

Our Community Alarm and Telecare Service is called Aberdeenshire Lifeline. Community alarms and telecare cover a range of devices that use modern technology to help keep you safe and independent in your own home.

Community alarms

The community alarm scheme allows you to call for help in an emergency at any time, day or night.

A community alarm connects to, and uses, your own telephone to contact a trained operator. You wear a pendant with a button which, when pressed by you, sends a signal through the telephone to our centre operators. Our trained operators will speak to you directly to ask what kind of help you need. They will arrange for help to arrive, if needed.

Telecare

Telecare provides a range of additional alarm systems that can alert you when something needs your attention, or alert others to help you when you need it.

The equipment is unobtrusive and is installed in your home by trained technicians, with minimal disruption. Examples of telecare alert systems are:

fall detector

smoke or fire detector

flood detector

gas detector

occupancy detector

door contacts (which can raise an alert when the door is opened)

pressure mats (which detect movement or lack of movement)

Telecare can offer a safer home environment and give you greater control over your lifestyle. Telecare can provide reassurance and access to immediate help, if needed.

Self-referral

The referral form details information about the person who may need help in an emergency at any time, day or night. You need to complete the personal details and nominate three contacts including their home, work and mobile telephone numbers. These contacts should be (if possible) family, friends or neighbours who are happy to be contacted in an emergency to help you. The form also includes information such as your doctor's details and the type of equipment requested. You can use our guide to community alarms and telecare to help you decide the equipment you need.

The service agreement explains what we are responsible for and what the person using Aberdeenshire Lifeline is responsible for. By signing and dating the service agreement you agree to: