BCA Company Reviews

Licensing

In California, companies engaged in the business of making an investigation for the purpose of obtaining information in the course of adjusting or participating in the disposal of any claim in connect...Read more

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints

Type of Response

3

Making a full refund, as the consumer requested

0

Making a partial refund

11

Agreed to make an adjustment

0

Refusing to make an adjustment

7

Refuse to adjust, relying on terms of agreement

33

Unanswered

0

Unassigned

Total: 54 complaints

Complaint Experience

35%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis of customer complaints and company responses:

Most complainants allege the company denies claims that they feel should be covered under warranty provisions. Other customers complain they are dissatisfied with the quality of repair services provided claiming problems are misdiagnosed or that repairs performed do not correct the problem. ~~The...Read more

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

As with all agreements the Bureau suggests you read all contract provisions to determine if the services offered meet your needs. The company is obligated only to those services specified and not obligated to any items excluded by the contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

BCA has no information regarding advertising review at this time.

Comments and Analysis

As with all agreements the Bureau suggests you read all contract provisions to determine if the services offered meet your needs. The company is obligated only to those services specified and not obligated to any items excluded by the contract.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Complaint Experience

Most complainants allege the company denies claims that they feel should be covered under warranty provisions. Other customers complain they are dissatisfied with the quality of repair services provided claiming problems are misdiagnosed or that repairs performed do not correct the problem. ~~The company addresses all complaints presented by the Bureau by providing independent inspections by licensed contractors; referring to specific contract terms limiting the extent of repairs; providing specific reasons for denial under the contract terms or by issuing repair orders. In a some cases the company provides partial refunds for repairs performed by outside service providers or gives customers the option of replacing the warranted item or accepting a cash settlement.

Licensing

In California, companies engaged in the business of making an investigation for the purpose of obtaining information in the course of adjusting or participating in the disposal of any claim in connection with an insurance policy are required to register with the California Department of Insurance.

For the most up-to-date information regarding license status, consumers may contact the CDI by calling (800) 927-4357 or visiting their website at www.insurance.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Advertising Review

BCA has no information regarding advertising review at this time.

Complaint Resolution Index (CRI) Explanation

The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.