Officials of ITEXPO East Diamond sponsor Sangoma say the company’s interface cards and gateways for carriers come with some commendable benefits.

They're cost-effective in providing telephony connectivity, as well has having the highest voice quality in its class and multi-application support.

Company officials also tout their compact form factor with 2U height fits in all major server or computer types, as well as their worldwide distribution, support and certifications, and the lifetime warranty on all hardware.

"The bigger Android grows, the more absurd the failings of Google's Android Market become."

That charge is courtesy of industry observer Jason Ankeny, who quickly adds hey, "to be fair, the virtual storefront made significant strides during the latter half of 2010."

Those strides include the fact that Google expanded paid app sales options to developers in 20 new international territories and extended app purchases to 18 additional countries, meaning "consumers across 32 nations worldwide may now download premium games, navigation solutions, productivity tools and the like."

Indeed it's not, and there are too many horror stories out there we're all familiar with. As Welch says "complaints of impersonal, one-size-fits-all service still exist and agent turnover is high, which further exacerbates service problems."

She writes on what she calls "the latest foray in improving and personalizing the call center experience," or RAMP -- Real-Time Analytics Matching Platform. This uses "advanced analytics to match a caller with the best customer service representative in real time." Writing from her base in Atlanta, she tells of a local specialty insurance provider Assurant Solutions, which is part of Assurant, Inc., and "invented the techniques in 'back room efforts to problem-solve,' according to Cameron Hurst, vice president of Assurant’s Targeted Solutions of Assurant."

Ooma, a provider of HD-quality free home phone service, has partnered with Clarity, a division of Plantronics and provider of communications tools for boomers and seniors, to produce an integrated phone with high voice quality featuring Clarity phones and the Ooma Telo.

Officials of both firms say the idea is to meet needs “while saving boomers and seniors money” without sacrificing voice quality. This new bundled tool is on display through Jan. 9 at the International Consumer Electronics Show in Las Vegas at Ooma’s booth, South Hall No. 31628 and at Clarity’s booth, South Hall No. 31123.

The Ooma Telo VoIP device now fully supports ClarityLogic 1.0, a service from Clarity that allows remote access for customer service agents to optimize Clarity phones for customers. When used together with Ooma, company officials explain, “customers can enjoy added cost-savings by eliminating expensive monthly phone bills with free U.S. local and long distance calling, crystal-clear voice quality, in addition to 911 service, call waiting, caller ID, and voicemail.”