We have had 2 service calls from Enercare and both times the technicians were great. The first call was for the wiring of a new thermostat. The technician was very good at fixing the issue and offered some friendly advice about additional services available The 2nd was a routine yearly furnace maintenance. We have a plan that covers this. The technician was friendly and he told me the needed the ducts needed to be cleaned and showed me the dirt and dust and said it had probably never been done which I said was probably true as we have been in the home almost 10 year and never had them cleaned ourselves. The best part was he did not try to sell us or pressure us into any cleaning service, just recommend it be done. I thought that was great. We have no problem with Enercare a would recommend them any day.