The 1&1 Money Back Guarantee does not apply to the 1&1 Dynamic Cloud Server (outside of the minimum configuration of 1 vCore, 1 GB RAM, and 100 GB HDD space). All monthly and setup fees for dedicated and managed Server products are nonrefundable.

The 1&1 Money Back Guarantee starts on the date the initial order was placed.

Domain Names

No refund for domain name registration fees.

Shipping & Handling Fees

No refund for software shipping and handling fees.

Bandwidth

No refund for any unused bandwidth.

When taking advantage of the 30-day Money Back Guarantee, a customer whose account exceeds the included bandwidth will be required to pay any additional bandwidth accrued.

Miscellaneous

No refund on any additional or optional services or features added from the Control Panel by the customer.

Customers switching from one 1&1 package to another 1&1 package shall be deemed to have exhausted the 30-day period, and are no longer eligible for the Money Back Guarantee.

Each customer can only use the Money Back Guarantee once, and for only one account, unless otherwise expressly provided with respect to a specific purchase.

The 30-day money back guarantee does NOT apply to software.

Customers switching from a MyWebsite package to a different package may receive a change in their billing cycle from monthly to quarterly, biannual or annual prepaid billing depending on the new package that’s selected.

Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions including but not limited to Section 1 (Payment of Fees) and Section 4 (Acceptable Use policy) has automatically forfeited the right to use the 1&1 Money Back Guarantee.

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