Terms & Conditions

TERMS & CONDITIONS

This Website is brought to you by PHARMEDEN Vathis Spyros & Co. LP ("Pharmeden", or "we" or "us") and all rights, including copyright, in the content of the Website are owned or controlled by PHARMEDEN Vathis Spyros & Co. LP.

Pharmeden and its affiliates provide access to the Website and sell its products to you subject to the Terms and Conditions set out on this page.

If you have any comments or queries relating to this Website, please contact us.

By purchasing Pharmeden products on the Website, you agree to be bound by these Terms and Conditions.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered. The Website only sells products to individuals who can purchase with a credit card or debit card. If you are under sixteen (16), you may use the Website only with the express permission and supervision of a parent or guardian. Pharmeden reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.

Privacy

Please review our Privacy Policy which, together with the fraud prevention section below, explains how the personal information we collect from you will be used in line with the General Data Protection Regulation (GDPR).

Our Contract

When you place an order to purchase a product from the Website, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send an email to you confirming that we have accepted the order (the Order Confirmation Email). Such acceptance will be complete at the time we send the Order Confirmation Email to you. You are seeking to enter into a contract with Pharmeden when you place an order.

This contract is legally binding when you have placed an order, your order has been accepted by us and we have sent you the Confirmation Email.

Pharmeden will retain the title in the products until full payment has been made by you and has been received by Pharmeden.

Pharmeden reserves the right to hold any orders prior to shipping for security review.

Pharmeden only delivers its products to the locations listed on the Website.

Fraud prevention, fraud screening and age and identity verification checks

By confirming your order you will be indicating that you have read, understood and agree to these terms and conditions and that you explicitly consent to your personal information being used by us, our third party service providers and Fraud Prevention Agencies (as further described below) for the following purposes. You should not confirm your order unless you consent to this use of your personal information. If you have any questions at all about this, please contact us at info@pharmeden.gr before you proceed with your purchase.

Your personal information including your full name and address, your bank account and card payment details and your sensitive personal data will be used for fraud prevention, fraud screening and age and identity verification purposes. This personal information may be disclosed to and used by fraud prevention agencies (FPAs) for all such purposes and those agencies may keep a record of it where permitted by the Data Protection Act 1998 (as amended and/or replaced from time to time). This personal information will also be disclosed to third parties providing fraud prevention, fraud screening and age and/or identity verification services us.

As part of this, we may check the following records about you:

Our own records

Records held by third parties providing services to us; and

Records at fraud prevention agencies (FPAs).

The checks described above may include assessing and verifying identities to prevent and detect fraud. The information we obtain from third parties providing services to us and FPAs will help us to decide whether we are willing to accept payments from you through our website(s) and whether to complete the payment process through our website(s).

As explained above, personal information about you may be sent by us to FPAs and recorded by them. In addition, we may give details of the payments you make to FPAs. All such information may be supplied by the FPAs to other organisations in order that they may perform similar fraud prevention, fraud screening and age and identity verification checks against you, including as part of online transactions and otherwise. Records remain on file for up to 6 years after checks are carried out.

If you give us false or inaccurate information about yourself and if we suspect fraudulent payments and/or identity fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention. We and other organisations may access and use information which relates to you and which is recorded by FPAs in other countries.

This section constitutes a short form explanation about how your personal information may be used by us in conjunction with the FPAs. If you would like to obtain full details about this, please contact us at info@pharmeden.gr

Deliveries

We will endeavour to deliver all products you have ordered within 30 (thirty) days from your Order Confirmation Email.

Non-EU Customers

All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to the carrier. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist. Note that during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement please allow an additional day before raising a query.

EU Customers

All products purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us. You will be responsible for the product(s) once they have been delivered in accordance with the delivery instructions. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist. Note that during exceptionally busy periods (e.g. Christmas) or when the weather is particularly inclement please allow an additional day before raising a query.

If your order has not been received within our specified timescales as further set out below, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist.

Returns

You can only return Pharmeden products that have been purchased directly through this Website. Pharmeden products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased.

If for any reason you are not happy with your Pharmeden products, please follow our Returns Policy, so that we can assist you in the exchange or refund of your order.

Pharmeden reserves the right to reject the return of products that are not returned in accordance with our Returns Policy and we may request that you pay for delivery charges in returning such goods back to you. Our returns policy does not affect your statutory rights.

A. Returns

You may return new, unworn or unused products within twenty-eight (28) days from the date on which the goods were shipped to you.

You must inform us before returning any items

Delivery Costs

If you are returning goods for refund you are responsible for the cost of returning them to us.

We will not refund the original delivery charge in the case of returns.

Please note: If you are a UK or EU customer you will only be reimbursed the original delivery charge where you exercise your statutory right to cancel within the fourteen (14) day period beginning after the day of receipt of the goods under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.

You will only be refunded the value of the goods ordered.

This Returns Procedure does not affect your statutory right to cancel or any of your other statutory rights.

B. Conditions for All Returns

All goods must be returned to us unused, together with all original packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). We recommend the use of an insured parcel service.

Discrepancies

If there are any discrepancies with your order, you must notify us in writing as soon as possible. Please send details of the discrepancy sales@pharmeden.gr quoting your order number. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and we will endeavour to correct the error as quickly as possible. Any replacements will be sent to you at no extra cost to yourself.

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please e-mail our Customer Services Team stating clearly that you are making a complaint. Alternatively, call us on the number stated on the Website and say that you wish to make a complaint. Our aim is to respond to your complaint within fourteen (14) working days, either resolving the complaint, or with a timescale for resolution.

Pricing and availability

All prices are quoted in Pounds Sterling and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. We list availability information for products sold by us on the Website, including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Please note that shipping dates are estimates only. Unless otherwise stated, dispatch dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products you order are subsequently found to be unavailable.

Despite our best efforts, a small number of the products on the Website may be mis-priced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the products or cancel your order and notify you of such cancellation.

Customs

When ordering products from the Website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Disclaimer and limitation of liability

This Website is provided by Pharmeden on an as is and as available basis. Pharmeden makes no representations or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk.

Pharmeden disclaims all warranties, express or implied, including, but not limited to, implied warranties of saleability and fitness for purpose to the fullest extent permissible by applicable law. Pharmeden does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. Pharmeden will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Electronic communications

When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Disputes

Any dispute relating in any way to your visit to the Website or to products you purchase through the Website may be submitted to the courts of Greece, except that, to the extent you have in any manner violated or threatened to violate Pharmedens intellectual property rights, Pharmeden may seek injunctive or other appropriate relief in any court in any country in the world, and you consent to exclusive jurisdiction of such courts.

Copyright Restrictions

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to PHARMEDEN unless otherwise stated.

You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal use. You may not use the content of the Website for any commercial purposes whatsoever.

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents.

Submissions

By submitting information (other than your personal data), ideas, suggestions, text, photos, graphics or other content to Pharmeden you confirm that you have the right to use the same and grant us a perpetual, royalty-free non-exclusive right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, create derivative works from, post and remove such materials from the Website or any other media now known or later developed.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these Terms and Conditions of Sale at any time. Your usage of the Website and your orders will be subject to the policies and Terms and Conditions of Sale in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.

Events beyond our reasonable control

Pharmeden will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these Terms and Conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of Greece and will be deemed to have occurred in Greece. You agree, as we do, to submit to the non-exclusive jurisdiction of the Greek courts.

Your statutory rights are not affected by these Terms and Conditions of Sale.

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

All images depicting products and designs are indicative and subject to availability by the manufacturer.