Emails are converted to requests and fields like groups, technicians, priority, categories are assigned through business rules in ServiceDesk Plus. When multiple fields have to be assigned, there would be a need for complex multiple business rules, ending up in complicating the process.

ServiceDesk Plus provides an easy solution of using simple email commands which can be use to set different fields through an email. The application will automatically parse the email and various request fields are set from the e-mail content based on the parsing delimiters.

Features

E-mail Command allows the technician to delimit fields in the e-mail, according to which the e-mail can be parsed and corresponding fields can be set