The updated version of Jive SharePoint Connector is now available! If you have previously purchased the SharePoint Connector module and would like the latest version, create a case in your customer group, and we will reply with a link and password.

Please note that Jive SharePoint Connector is not in your Purchases, and not in the Plugin Downloads space. To get this updated version of Jive SharePoint Connector, you need to create a case in your customer group.

This release, which is compatible with versions 4.5.4, 4.5.5, 4.5.5.2 and 4.5.6, includes the following key improvements. See the Release Notes for full details.

Support for multiple SharePoint domains that communicate with Jive

Identity mapping between Jive user IDs and SharePoint user IDs

Numerous improvements to how SharePoint documents are streamed into a Jive community, including intelligent limits on the number of documents, a clearer permissions model and the ability to remove documents after disabling socialization.

The upgrade of the Jive Community to 5.0 includes changes to workflow as well as additional functionality. The way that you interact with the community has changed, and there are several new ways you will be able to manage your cases.

Navigation

Reviewing list of customer cases

The Overview tab is functionally unchanged, and still offers a convenient way to view and manually prioritize open cases.

The Support tab no longer exists. We didn't want to eliminate the location for our Support and customer documentation, so we made the Support Information tab the new place to deliver that information to you:

However, case browsing is now done from the Content tab, which relies on the Browse Framework of Jive 5.0 to provide a new and much more powerful way of browsing for cases:

Navigate to your customer account group

Click on the Content tab

Here you'll see that you're automatically set to view the open cases for your account

There are currently 6 filters you can choose from. For example, to see the cases currently waiting on you or your account, select the filter 'Waiting on Customer'

Also, you can now view your cases from your profile! This allows you to view just your cases. To do this, browse to your profile by clicking on your name in the upper right, or anywhere else your name appears. Click on the Content tab, then choose Cases and the filter you'd like! On the left, you can also filter to your authored cases, cases you participated in, or cases you are following:

Changes to the case creation screen

We have slimmed down the case creation screen slightly. We are no longer asking you for the component or asking you to clarify your request as a question, problem or feature request. Environment details are now more apparent on the right side of the case screen:

New ways to interact with support cases

Jive 5.0 supports more than just the traditional ways to respond to content (and support cases). You can review the core documentation here. In addition, support case updates now automatically set the case status to "Waiting for Jive" to put the next action on Jive Support:

When you reply to a support case from the thread view page.

When you reply via the Communications Stream or the Activity Stream.

When you reply via email (this is not new functionality, but wanted to document it here as well).

Other changes

Colleague Content tab has been removed.

Product Issue Cases tab has been removed. We plan to replace this within the content tab soon.

New 5.0 environments available.

Recognized issues

Create case is not in Create menu.

Cannot filter cases by severity - this was previously possible with the Support tab in a customer group.

Important: this requires the six hour maintenance window from 9:00 pm August 4 to 3:00 am August 5. All times are Pacific. The maintenance page will display a telephone number for Severity 1 issues, and we will continue to monitor and respond to all our hosted sites.

When the upgrade is complete you will be able to take advantage of all the fantastic features and workflow improvements available in Jive 5.0! Please reply here with your questions and comments.

NB: Internet Explorer 6 is no longer supported with Jive 5 - you will not be able to browse Jive Community or create cases with IE6.