How we restore power

After a storm, we’re focused on getting life back to normal safely and as quickly as possible

All our efforts after a storm are guided by one principle – restore power to the largest number of customers safely and as quickly as possible:

We repair power plants and damaged transmission lines and substations, which are essential to providing electric service to all of our customers.

We prioritize restoring power to critical facilities such as hospitals, police and fire stations, communication facilities, water treatment plants and transportation providers.

At the same time, we work to return service to the largest number of customers in the shortest amount of time − including service to major thoroughfares that host supermarkets, pharmacies, gas stations and other needed community services.

Once larger repairs have been made, we restore service to smaller groups, working around the clock until everyone has power again.

When to expect estimated times of restoration

We know you need information to make plans, and we pledge to keep you informed throughout the restoration effort. Our estimated restoration times are based on the amount of damage a storm inflicts on the electric system and the resources we have available.

24 hours post-landfall, once we have conducted damage assessments, we will provide an estimate of when power will be restored for all customers.

48 hours post-landfall, as our field crews continue to make more thorough assessments, we will provide a county-by-county restoration estimate.

96 hours post-landfall, we’ll provide restoration estimates at a more local level.

Please help us keep the phone lines open for emergency calls and only contact us to report a downed power line or other emergency.