Terms and Conditions

Disclaimer:

Please arrive 10 minutes before the allocated time for registration. Escape Room reserves the right to deduct your time or release your time slot if you arrive later than the allocated time slot.

If you wish to make changes to your booking, please follow the link provided in the confirmation email and be advised that booking can only be adjusted 60 minutes prior to your reserved time slot.

General Terms and Conditions

Please read and understand the following terms and conditions as they are binding for all ticket purchases.

By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Escaperoom Holdings Sdn Bhd (Company No.1060240-A) (“Escape Room Owner”) or Licensee (”Venue Owner”). The Escape Room Owner / Venue Owner, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Escape Room Game (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of the Escape Room Game. Booking fees and handling fees shall not be refundable. Any refunds shall be made only at Escape Room Owner / Venue Owner discretion. Tickets are sold subject to the following conditions:

(a) You have expressly agreed to participate, join, enter, use, play and/or access to Escape Room Games at your sole risk. To the fullest extent permissible by applicable law, Escape Room Owner / Venue Owner disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of the Escape Room Games. Escape Room Owner / Venue Owner does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waive the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derive from such use or reliance of the description of the product, content or material.

(b) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole risk. In any event, Escape Room Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the Site or outside of Site. The risk of loss for your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property shall be borne by you upon entrance on the Site or engagement with the Escape Room Business.

(d) You undertake to behave, conduct, perform, carry out, execute, achieve and complete the Escape Room Game in accordance to the instruction, command and rules specified by Escape Room Owner / Venue Owner failing which Escape Room Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

(e) You shall not be allowed to record, capture or snap any photograph, video, film, tape, audio recording whatsoever before, during and after the Escape Room Games save and except with the explicit permission of Escape Room Owner / Venue Owner. If such recording activity is found within the Site, Escape Room Owner / Venue Owner including the employee or agent shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Escape Room Owner or Venue Owner, the copyright of such recordings will deemed automatically granted by you to Escape Room Owner or Venue Owner.

(f) You have further agreed to put on the wristband distributed by Escape Room Owner / Venue Owner including the employee or agent before entering into the Site or start the Escape Room Game failing which Escape Room Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

(g) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site including but not limited to sharp object, explosive items, weapon or item deemed to be dangerous or harmful to other visitors on the Site. In the event if such item or object is found, Escape Room Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.

(h) You shall not enter the Site under the influence of alcohol, drug or liquor, failing which Escape Room Owner / Venue Owner including the employee or agent shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, Escape Room Owner / Venue Owner including the employee or agent shall have the power, authority and consent expressly granted by you to remove and confiscate such alcohol, drug or liquor without any compensation, remedy or damages and shall reserves all rights and authority to take the necessary legal action to ensure reputation of Escape Room business remain intact and guard against any risk or harm towards the Escape Room business. All losses, damages or legal costs derive from such incident shall be solely borne by you.

(i) You shall be responsible to wear the proper and suitable attire including but not limited to footwear and clothing before the commencement of the Escape Room Game.