Departments

Customer Service

Our community markets each have a customer service desk. Our team’s mission is to provide helpful, friendly, informative, knowledgeable and up-to-date information about all areas of the store including our products and services, our standards, and community involvement.

Complimentary Store Tours

Our complimentary store tours are hosted by Certified Nutritionists. For more information about this service, click here.

Household Goods

Whether you need to blend it, store it or purify it, we have the appliance to help you!

Our appliances are available at our Customer Service desks. We have a variety of water and air filters, blenders and much more. Due to limited stock, we recommend calling or emailing before coming in to purchase a specific item. To check if we carry an item you are interested in, please call our customer service directly.

Refund Policy

All refunds are processed at the customer service desk with the exception of the Body Care and Dispensary departments who handle their own product returns.

Bulk

Buying food in bulk is a great way to save money. It is also better for our planet as it tends to be packaged less than many other grocery items, especially if you bring in your own re-usable bags or containers.

Bring your own containers

Carrot Kitchen

The Carrot Kitchen is The Big Carrot Natural Food Market’s eatery and food service department. We are proud to serve our community fresh, local and organic dishes. Daily our cooks create a healthy selection of fresh, innovative dishes with ingredients sourced from many local farmers and producers. We use organic ingredients when ever possible because we believe organic is the best choice for our plates and our planet. We have a variety of dishes suitable for many specific dietary needs including vegan, vegetarian, paleo, made without gluten and/or dairy.

Our kitchens vary slightly between the Danforth and Beach Community Markets.

Build Your Own Burrito

(Danforth only)

Grocery

Our Grocery department boasts thousands of natural and organic foods. We are proud to specialize in organic and Non-GMO Project Verified products for the entire family.

We offer many gluten-free, non-dairy, low sodium and salt-free products as well as ingredients and foods to support macrobiotic, paleo, keto, vegan and vegetarian diets. We also stock organic baby food, allergen-friendly school snacks, environmental cleaning products and even pet food!

We are continually striving to improve our product selection. Can’t find a product on our shelves? It’s possible that it may not be available in Canada or does not meet our rigorous store standards. For more information, visit our product standards page.

For product inquires or to place a special order, contact the Grocery Department.

Fridge and Freezer

Our fridges and freezers are full of healthy alternatives to convenient items. We carry a large selection of prepared foods, desserts, soups, dairy and vegan/vegetarian substitutions!

Our cheese selection is well curated. We offer local, organic and artisanal products to goat, sheep, cow and buffalo cheeses.

We also have a large selection of dairy-free alternatives suitable for vegetarians, vegans and those avoiding dairy.

Meat and Seafood

In 2013 our butchers became certified in organic handling practices so we can offer you more choice. The Big Carrot prioritizes small Ontario family farms as well as organic and pastured meat – there are always organic and grass-fed options.

Our Meat and Seafood standards

We have direct relationships with our farmers and suppliers

Meat from intensive factory farms or feedlots, and the use of synthetic hormones and antibiotics in the feed is prohibited

All of our eggs are cage-free, the majority of our choices are organic or pastured

Meat Buying Guide

Ocean Wise Guide

Produce

The Big Carrot is proud to offer a wide selection of certified organic produce. Our extensive experience in the natural food industry allows us to draw from a variety of growers and distributors, as we strive to bring you the best quality of certified organic produce, year round.

We feature organic seasonal highlights, and local specialties from spring to fall, and stock as many local crops as are available during the winter months (primarily root crops and apples).

We buy directly from local producers whenever possible, and work with a number of certified organic, local distributors striving for an organic chain of supply, all the way from the organic farm to our produce department.

What does organic mean?

Providing customers with certified organic products is at the core of The Big Carrot’s mission. The term “organic” refers to agricultural and processing/handling practices that exclude the use of synthetic fungicides, pesticides, herbicides and fertilizers, amongst other non-sustainable agents. Central to the philosophy of organic farming is the preservation of soil structure and environmental vitality, through the use of substances and methods that are conducive to its sustainability.

Wellness

At The Big Carrot, our Wellness Department comprises our Body Care and Wholistic Dispensary. These departments offer natural health products to help keep you and your family healthy inside and out. Our product selection varies between our 2 locations, please call ahead if you are looking for a specific item.

The Big Carrot Danforth Community offers an Introduction to Aromatherapy for Self-Care tour of our large essential oil and hydrosol selection. Learn about our products and how to best use them for your self-care needs with our certified Aromatherapist. By appointment only. Call 416-466-2129 ext 235 to book your complimentary 20-minute tour.

Dispensary

The Big Carrot’s Dispensary is home to hundreds of natural health products including:

Ayurveda

Traditional Chinese Medicine

Herbs from various regions around the world

Plant and gem essences

Bee products

Tinctures

Food based products

Flower remedies

Homeopathic

Super Foods

We also carry many products that are vegan, gluten-free and non-GMO.

Our professional staff of natural health care professionals are available daily to help select the right product for your specific needs. We offer products to help balance the physical, mental, emotional and spiritual.

Special Orders: Can’t find a product on our shelves? Our staff will first research your product request to see if it is available in Canada. Some orders, mostly products we don’t normally carry on a regular basis require prepayment. Visit, call or email us if you would like to request a product search.