Cons

No mobile application, No integration with cloud storage tools like Google Apps and DropBox, International faxing not available.

Overall

Starting from just $5 per month for 500 fax pages, Nextiva is probably the cheapest internet fax service out there. Though their main focus is on small businesses, they have equally good experience with big corporate clients. If your incoming and outgoing faxing requirements are mostly limited to USA or Canada, you can safely go with Nextiva.

Review

Nextiva was founded in January, 2008 and is headquartered in
Scottsdale, AZ. It has been a BBB accredited business since May 2008 and
holds an A+ rating from them. It’s a highly affordably priced
minimalist faxing solution with solid brand value.

Basic Faxing Features

As
is the normal process of fax over internet, Nextiva allows you to send
and receive fax through email. Since your fax number is not used for
dialing, it’s in ‘always on, never busy’ mode. All of your sent and
received faxes are stored electronically in your email account and you
can access them from anywhere in the world. As of now, they don’t have
any specific mobile application for faxing through mobile devices but if
you can access your email on your phone, you can also send and receive
faxes through it. You will also get access to their vFAX online portal
wherein you can view and manage your account activity, send and receive
faxes, retrieve and take backup of old faxes, etc.

Coverage and File Formats

Nextiva
has most of the cities covered in USA and offers services to Canadian
customers as well. The toll free number that it offers allows Canadian
customers to send and receive faxes at local call rates. However, faxing
to and from outside USA and Canada can be costly since international
rates would apply. You can choose to have up to 5 different email
accounts to receive your incoming faxes.

You can send and receive
fax in almost any of the popular file formats such as TIFF, GIF, PDF, MS
Office, text file and Printer friendly formats.

Number Portability and Fax Machine Support

You
can keep your existing fax number and save yourself the trouble of
sending new number to your contacts and associates. Nextiva will port
your current number to the vFax account and you can start receiving and
sending fax online with that number. If you have a traditional fax
machine, Nextiva also offers a fax adapter to use with your fax machine.
This allows you to send paper faxes from your fax machine as well.

Technical Support

Nextiva
has a 100% US based support team that can be reached through phone,
email and online chat. They also have a dedicated support portal
that features online resources and support ticket system. The online
resource section covers various topics ranging from getting started to
billing and account management to troubleshooting and FAQs.

Miscellaneous

Nextiva
is a certified carbon free provider of online fax services. Though
online faxing in itself is an environmentally friendly choice when
compared to the traditional faxing system, Nextiva has gone a step ahead
by going for the certification. Their faxing network is fully redundant
and is designed to give the highest level of efficiency. They also have
several awards to their credit in the field of IP communication. For
those willing to be sure about their services before buying, Nextiva
offers a free trial for 30 days.

Conclusion

Nextiva
has got a solid brand name in the online faxing market. Though it offers
limited features compared to other big players in the industry,
whatever core features it offers are known to give a smooth, seamless
experience without any bugs or glitches. If you are looking for an
affordable solution for your basic faxing requirements, Nextiva is for
you, especially if you are from USA or Canada.