Sender Email Address & Verification

The sender email address is what survey-takers see in the From field of your Email Invitations. You need to verify your sender email address to send email invitations and to make sure you can get replies, test emails, and any bounced messages.

TIP! To comply with our anti-spam policy, your sender email address must be a valid reply-to email address that's owned or managed by the account holder.

What Survey-Takers See

From Field

When survey-takers see an email invitation in their inbox, the From field may look something like this:

[Sender Email Address] via surveymonkey.com

Once they open the message, survey-takers may see some additional text in the From field—this info can't be edited. The exact format depends on the survey-takers' email client and the domain we're using to send the message. For example, they might see:

survey-noreply@lr.outbound.surveymonkey.com on behalf of [Sender Email Address] via surveymonkey.com sent by survey-noreply@lr.outbound.surveymonkey.com <survey-noreply@lr.outbound.surveymonkey.com>

TIP! If you use a White Label URL for your survey link, you can replace surveymonkey.com with research.net in the From field.

To Field

Each recipient can only see their own email address in the To field. They can't see anyone else’s email address. In other words, even though you added everyone to the To field when building your message in SurveyMonkey, they each get their own unique email with no one else in the To, Cc, or Bcc fields.

Recipients see the sender email address in the From field of your emails. You need to verify a sender email address to send email invitations from your account.