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Coaching Challenge: Greet Your Clients

Every single time a client walks into your gym, you need to connect with them.

You need to look them in the eye, acknowledge them and say hi.

If they’re new, if they’ve been a member for three years, just say hi.

It seems like a no-brainer, but it can be easy to forget something so small when things are a little hectic at the gym.

Which is a bummer because this simple gesture breaks down barriers and helps people transition from the outside world (and whatever has happened in their day) to your gym.

For a community to thrive, people need to feel welcomed and acknowledged.

We all want to be noticed, to belong, for someone to care that we showed up.

Sure, we want that accountability, but we also want to connect.

We are social creatures who want that tribe, village, clan, fitness family, whatever you want to call it. We want it.

So make it your goal this week to greet every person that walks into your gym.

Give everyone the experience of belonging.

About the Author

Pat Barber

You might know me from the CrossFit Games, where I’ve competed since 2008, but I have also been the Head of Coaches Development for one of the largest CrossFits in the world. I have the honor of being one of the few L4 coaches, and I still love teaching L1s and L2s for CFHQ (I’ve put about 15,000 coaches through their L1’s). I'm husband to the most wonderful woman in the world, and a father who loves surfing, Magic: The Gathering, knife making and good coffee.