Remote Managed CCTV Support Services

THE HIGHEST LEVELS OF CCTV SUPPORT

Viseum CCTV Support Services are a significant part of the Viseum Product Solutions range. This CCTV Support is also used to provide ongoing training for your Viseum Product Solutions and to remain at the cutting-edge of crime-fighting techniques.

Viseum Product Solutions are fully supported by our team of dedicated IT security specialists, who have extensive experience in the integration of digital video systems, intelligent video analytics software, data networking and end-to-end operational CCTV security and surveillance processes.

This CCTV Support Service provides the following key benefits:

Interactive Training and CCTV Support

Viseum Support Service enables its support team to provide first-hand interactive training and support 24/7/365. By seeing what end users see and listening to their local knowledge, each particular Viseum installation is trained to operate automatically as needed to clear up crime. This requires the translation of what the customer needs into a scientific description, for video analytics software instructions.

Surveillance profiles can be made for each specific installation, to operate at different times of the day or week. This provides flexibility of exactly when, where and how each area is prioritized for the surveillance monitoring for expected and unexpected activities and incidents. Furthermore, if local knowledge reports any change of crime and disorder trends, or if any street furniture has been added or taken away, Viseum’s remote Managed Support Services can adjust your automated surveillance routines to fit.http://www.viseum.co.uk/cctv-product-solutions/video-analytics-software/

Ease of Installation and Maintenance

This secure online service is typically controlled by our customer’s via secure broadband Internet. It offers ease of installation and maintenance to help any preferred local CCTV installation company install and provide ongoing maintenance and support for Viseum Products Solutions, without any Viseum specific technical training, other than having general digital system knowledge:

Maintenance – Costly call out charges and downtime which affect service are reduced to an absolute minimum:

Immediate and potential hardware problems are dealt with as they occur using Viseum’s automated watchdog software. This automatically reports hardware component status and provides self-repair where possible.

Software upgrades are uploaded and installed after arranging minimal out of hours downtime.

Site maintenance visits are avoided unless absolutely necessary.

Included for the 3-year duration of your remote managed support service:

Software Technology Services Warranty and Upgrades.

End User Software and Technology Invention Patent licence.

The Viseum support service is recommended but not compulsory after the first 3 years.