This handbook encourages dialogue and reflexivity on human relationships and emotions in
academic environments. Fifteen vignettes inspired by real stories are presented. These narratives
explore the light and shade of how love, friendship, eroticism, power, sexism, harassment and
gendered academic identities and cultures shape our daily working lives. This intervention tool
has been designed to be used in workshops, seminars and other forms of academic gatherings. It
can also be used and shared freely for information and inspiration among individual academics,
in mentoring programs and as an input for competence development of academic leaders and
managers. The document includes reflexive questions, a workshop pedagogy and a thematic list
of recommended resources.

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Kjær, Poul F.; Olsen, Niklas; Copenhagen Business School. CBS; SAXO-Institute, University of Copenhagen; Department of Business and Politics; DBP; Department of Business and Politics; DBP(London, 2016)

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What is to be learned from the chaotic downfall of the Weimar Republic and the erosion of European liberal statehood in the interwar period vis-a-vis the ongoing Europeancrisis? This book analyses and explains the recurrent emergence of crises in European societies. It asks how previous crises can inform our understanding of the present crisis. The particular perspective advanced is that these crises not only are economic and social crises, but must also be understood as crises of public power, order and authority. In other words, it argues that substantial challenges to the functional and normative setup of democracy and the rule of law were central to the emergence and the unfolding of these crises.The book draws on and adds to the rich ’crises literature’ developed within the critical theory tradition to outline a conceptual framework for understanding what societal crises are. The central idea is that societal crises represent a discrepancy between the unfolding of social processes and the institutional frameworks that have been established to normatively stabilize such processes. The crises at issue emerged in periods characterized by strong social, economic and technological transformations as well as situations of political upheaval. As such, the crises represented moments where the existing functional and normative grid of society, as embodied in notions of public order and authority, were severely challenged and in many instances undermined. Seen in this perspective, the book reconstructs how crises unfolded, how they were experienced, and what kind of responses the specific crises in question provoked.

Terms included in this glossary recap some of the main
concepts, theories, problems and metaphors concerning
INFORMATION in all spheres of knowledge.
This is the first edition of an ambitious enterprise covering
at its completion all relevant notions relating to
INFORMATION in any scientific context. As such,
this glossariumBITri is part of the broader project
BITrum, which is committed to the mutual understanding
of all disciplines devoted to information
across fields of knowledge and practice.
This glossary pretends to make explicit the conflicts and agreements among use and meaning
of terms related to information phenomena. Information is approached from opposing paradigms
and also from competing and cooperating disciplines. Both in science and in ordinary
life, conceptual, ethical, technical and societal problems regard information in an essential way.
This glossary does not endorse or presuppose any paradigm or any theory, but rather locates
into a public, explicit and commonly understandable space some of the crucial assumptions
dividing informational concepts, theories, problems and metaphors. Moreover, we purport to
embrace all distinct paradigms with a critical and comprehensive attitude.
The glossary is the result of an original methodology, which places any entrance under the responsibility
of its editor. Authors possibly distinct from the editor contribute to different articles
with texts, comments or discussions. Since authors come from many distinct fields of
knowledge, each article should reflect many perspectival but rigorous approaches. The glossary is an open work: the number and contents of all its entrances are updated and
submitted to revision by editors and authors. For this reason, this first edition is only a first step
in the active development of this collaborative methodology. Any interested reader wishing to
contribute, may contact the general editors.
This glossary is most indebted to the enthusiasm and work of José María Díaz Nafría. The
editorial team, authors and correctors thank the Universidad de León and Caja España for their
support to this initiative.

Challenging Customers not only responds to increasing demands among
customers challenging their suppliers but also to the suppliers’ drive to
challenge customers. Challenging each other in a customer-supplier
relationship helps both parties stay sharp, alert, and agile. Challenging in
relationships – and challenging the relationship itself – are therefore
sources of competitiveness for customers and suppliers alike.
A business without customers is not a business. All firms need to interact
with “the one who pays”, “the one for which they are valuable”, or “the
beneficiary of the firm’s value proposition”. Such customer contacts and
contracts can be direct or indirect, arm’s length or trust based, simple or
complex. In all cases, firms have relationships with customers. In our
understanding, the term “relationship” does not imply a specific quality,
such as “friendship” or even “good” or “bad”. Rather, it indicates that the
parties somehow relate to one another. “Customer-supplier relationship”
describes the fact that companies interact with each other in order to
enable value creation on both ends of the relationship.
The establishment of relationships is therefore not a choice for a
company, but a necessity. However, ensuring that the firm is involved in
suitable customer-supplier relationships that support its competitiveness is
a challenging task and a daily challenge. This book provides a 360-degree
view of customer-supplier relationships, and offers tools useful for
describing and understanding relationships in order to develop them into
valuable assets for the firm. Notably, the book is not a complete collection
of all of the models and tools ever suggested. Rather, it offers our
selection of tools that have been proven to work over time.