Orders placed before 12:00pm (BST) midday Monday – Friday will be processed and dispatched within 1 – 2 days UK and Europe*. Deliveries are shipped via DHL and request a signature when received. The following areas may take a little longer; Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man.

We try to process and deliver all UK and European deliveries next day however this may take longer depending on peak seasons.

Please allow up to 5 working days for delivery during the Christmas period

*Delivery price and time varies on European location

*Free delivery excluded from Switzerland

INTERNATIONAL DELIVERIES (COUNTRIES OTHER THAN THE UNITED KINGDOM, IRELAND AND EUROPE)

International delivery USA and Rest of World (1-5 working days): £25.00 - £35.00*

Next day delivery available. Orders placed before 9:00am (BST) midday Monday – Friday can be processed and dispatched same day for next day delivery. *

International delivery will be via DHL. Depending on the size and weight of your order a courier may be used instead, and a signature upon delivery may be required.

Delivery charges are based on the country we are shipping to, this will be calculated as you proceed through our checkout.

We cannot carry out international deliveries on British Public Holidays.

*Delivery price and time varies on International location

TAXES & DUTIES

Deliveries within the EU will incur no import or export duties. Some international deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees, levies, or import duty on Parks London purchases.

You will be responsible for all applicable taxes including import charges for orders to overseas countries. We shall not be liable for such charges. Please contact the relevant customs office to check if these apply. For deliveries to China, we would advise customers to keep the value of your order under £100 (1000 RMB) to lower risk of import duties.

DELIVERY TIMESCALES

Delivery timescales are dependent on the delivery option selected during checkout.

During November and December, it may take up to 7 working days to receive your order via DHL due to higher postal volumes. Orders placed on Saturdays, Sundays or Bank holidays will not be processed until the next working day.

If it has been more than five working days and you have not received your order (UK orders), please contact our customer services by email at [email protected]or on 0208 830 6300.

International deliveries take approximately up to 1-5 working days. During the Christmas period, these delivery times may vary due to higher volumes.

We cannot guarantee delivery dates for overseas delivery as they are subject to customs clearance in the destination country.

ABOUT US

Founded by Carol Symons in 1987, we're a family run business, with a 33,000 square feet production facility in the heart of England, showroom in London's West End and customers all over the world. We pride ourselves in developing cutting edge processes to produce at a large scale, whilst also maintaining the high quality and craftsmanship found in our products. We make all our home fragrances with love and passion, with the aim to bring a smile to all our customer's faces :-)