FAQ

I like a gown from your designers’ website. Do you have it available in store?

Yes, most of the wedding dresses posted on designer website are available in store. We are a retailer of exclusive bridal collections, so we can order any wedding dresses you may see online. Often we have something similar available in store, therefore we recommend to reserve an appointment to try on gowns.

Do you make custom made wedding dresses?

We will create the initial sketch, select fabrics and other embellishments, then take your body measurements, and finally set up a date for your first fitting. The standard time for a custom-made gown is four to six months depending on the design and fabric choices. Call us today to reserve a private consultation with a professional fashion designer!

Do you offer alterations?

Yes, we do offer in-house alteration service.

Will I need alterations?

Yes. Since we are all shaped differently, alterations are almost always needed for a perfect custom fit. Our designers make their dresses in standard sizing with a standard size chart. Once you have selected “the one,” we will take your measurements and order your dress as close to your current size as possible. It is store policy that we cannot share your measurements with you, or which size of gown you are, until after your order is placed with us.

What sizes do you carry?

Most of our bridal gown samples are size 8 to 14. We do have a selection of bridal gown samples in sizes 16 to 28. All of our dresses can be ordered in a variety of sizes. Keep in mind that dress samples do not fit anyone perfectly. Sometimes are too big, too small, too long, or too short and every woman has a unique shape. Wedding gowns are ordered according to your measurements and the type of shoes you will be wearing the day of the wedding. We believe alterations are important so that your dream gown will fit every curve and inch of your body like a glove.

How far in advance should I order my dress?

You need to order 6-10 months prior to your wedding to avoid any stress. The earlier the better!

Custom made dress orders can be processed in less than 4 months and dresses off-the-rack can be purchased at the time of your visit.

Do you take walk-in appointments?

In order to ensure greatest customer service, we receive by appointment only.

Why do you require an appointment?
Booking an appointment is easy! Call or text at the phone number 312-399-5888.

We receive by appointment only, so the Deflorio Fashion team can focus all the attention on you. We strongly recommend reserving a VIP bridal consultation to receive the best experience, service, and care you deserve while shopping.

What type of appointments can I reserve?

At Deflorio Fashion, we believe in the quality of our services. You can reserve a Basic Bridal Consultation or a VIP Bridal Consultation. You can call us and ask for a bridal appointment any time of the week and weekends.

What should I expect during my Basic Bridal Consultation?

Basic Bridal Consultations last about 45 minutes. When you arrive for your appointment, one of our bridal consultants will work with you to find the perfect wedding dress that matches both your personality and your body shape. You will be asked to talk about your ideas in term of styles, silhouettes, fabrics, and budget. After a brief discussion, you will select approximately 3-4 dresses to try on. If you want to try on more gowns, don’t worry; you can always reserve a Private Bridal Consultation later. While there is no charge for Basic Bridal appointments, we do have 24-hours cancellation policy. In case you need to reschedule or cancel your appointment we need 24-hours notice by phone or email. Also, food and drinks are not permitted inside the show room due to the delicacy of our merchandise.

What should I expect during my VIP Bridal Consultation?

You can reserve a private meeting with one of our best fashion designers. Private bridal gown appointments last about one hour and half. This experience involves one-on-one time with a professional designer, unlimited number of dresses to try on, light refreshments, and have the entire show room to yourself. There is a flat rate charged for a private bridal consultation with a fashion designer. The cost of the nonrefundable bridal consultation is $45.00 and it will be applied toward the purchase of your wedding dress. At Deflorio Fashion a professional fashion designer will work directly with you to help you select or create a unique wedding dress that reflects your ideas in term of styles. During your one-on-one meeting with the bridal fashion designer you will have the following options. You can select your wedding dress from our unique bridal collections or work with the designer to exclusively custom-made your gown based on your style preferences and budget requests. In addition, the designer will offer his knowledge to help you coordinate accessories such as veils, headpieces, and belts in order to visualize your final look.

Where are you located?

Our showroom is located inside a building called “The Edge”. We are at 2 blocks from Union Station next to a church called Old St. Patrick Church. You need to go inside the building and ask for Deflorio Fashion. The doorman at the front desk will send you up to the 5th floor where the show room is located at Suite number 506. Parking spots are available in front of our building or north Des Plaines Street between Adams and Monroe.

Who and what should I bring to my appointment?

You are welcome to bring closest friends and family members whose opinion you value the most, maximum 3 people.

You can bring pictures of wedding dresses you have seen online or on magazines that you like. It is also a good idea to bring shoes and undergarments that are similar to what you plan to wear on your wedding day.

What do those little dollar signs on your web page mean?

We carry different Bridal Collections and gown price can vary based on the designer styles, silhouettes, and fabric choices. The dollar signs give a general idea about brides budget. Those prices do not include taxes, fitting, alterations, custom design, shipping, and rush charges. Below you will find their translation in dollars:

$ Very Affordable ($400-600)

$$ Affordable ($600-$1,500)

$$$ Moderately Expensive ($1,500-$3,000)

$$$$ Expensive ($3,000-$5,000)

I am getting married in one month what are my options?

It is not too late and we will do our best to get the gown you want. Your options will include buying a wedding gown off the rack or working with a bridal consultant to choose a designer that carries a large stock.

Out-of-state bride?

Not a problem! We are happy to ship your dress anywhere you would like. Shipping fees apply.

How much do your gowns cost?

Our gowns price range from $600-$5,000, with the majority of our gowns being around $1,500. Keep in mind that we always have gowns on sales that are available to be purchased off the rack; price for these gowns will start at $600.

How do I pay for my gown?

We accept personal and certified checks, PayPal, QuickPay, and cash. Please note that personal checks are only accepted for initial deposits. Once you placed the order, we require 50% deposit at the time of your order and the remaining 50% balance is due the day of your pick up. You can also do our credit program. After 50% deposit has been paid, the remaining balance will be split into 5 equal payments to be paid back each month for 5 months. Both of these options are interest free.

What is your return/cancellation policy?

As soon as we collect the payment for a gown and/or accessories, the order is submitted to the designer that same day. All of our designers have a very strict policy on not allowing changes or refunds once orders are placed, since everything is custom made and goes into production. Therefore, Deflorio Fashion cannot allow any changes, cancellation, and refunds to an order after payment has been collected. All sales are final.

What is a trunk show?

A trunk show is a special event in-store where you can view and buy from a designer’s latest collection before the line appears in stores. During this event you will have a chance to see an entire designer collection with a large variety of dress in different shapes, fabrics, and color palettes.