How it Works

Receive Gift!

Yay - surprise gift was sent to you!! It turns out that you need a different item…

Instantly Exchange

Receive a store voucher to shop for your exchange item(s) immediately. Your replacement items are sent to you right away - you’re welcome!

Mail Back Original

Use the supplied return shipping label to send the original miss-picks back to the store.

Common Questions

What information will I need to proceed?

The gift receiver is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. You are then given a voucher with the total eligible repurchase amount and asked to shop for replacement items immediately in your store.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code. Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.