The ASKLISTENRETAIN program is a revolutionary online tool aimed at gauging customer satisfaction, building customer loyalty and enabling customer retention that works in combination with either telephone based customer satisfaction surveys and/or online surveys. The survey feedback empowers businesses in systematically gathering, analyzing, and using the information to enhance customer satisfaction and address any service related issues. What makes it more effective than other customer feedback programs is how the relevant data is generated. It is entered into a closed loop system and the information is presented live 24/7 online.

The data is reported in a format that makes it easy to disseminate amongst all levels of management which naturally brings accountability and transparency of all customer related issues and gives this online tool, a notable edge over other customer retention programs. Your business can quickly make strategic decisions to further improve customer service and build on customer loyalty.

The three step approach; ASK, LISTEN and RETAIN will help businesses not only keep their customers loyal by creating relationships between store managers and the top customers, but will naturally increase sales, maximize gross profit and stop your customers from moving to the competition.

A few statistics for you.

The 80 / 20 Rule

The Pareto principle states that, for many events, roughly 80% of the effects come from 20% of the causes.

Your Unhappy Customers

Will tell 8-16 potential customers about what made them unhappy with your business. Only 1 in 26 will tell you about it, unless you ask them!

Rapidly Resolved

If these concerns can be rapidly resolved, 95% of complaining customers will do business with you again.

Boosting Profits

Which in turn can boost your profits anywhere from 25-85%. In 73% of cases, the organization made no attempt to persuade dissatisfied customers to stay.

Source: Wikipedia

Source: Lee Resource Inc.

Source: Lee Resource Inc.

Source: NOP

Compechek’s clients have seen up to a 6% increase in business with customers whose concerns they track using the ASKLISTENRETAIN (ALR) system, compared to customers who are not tracked using ALR. We can ensure that each and every customer concern is addressed rapidly by your local managers, with no unhappy customers slipping through the cracks

Please click the images below for some examples of our custom reporting system.

Some of Our Clients

Please find below, just a few of our very happy clients who have switched to Ask Listen Retain Customer Retention and Loyalty Program.