Abstract [en]

In this paper we discuss the fact that more and more patients are treated in their homes by a set of organizations, sometimes with different ownership, we explore how this poses new and heavy demands on health care and home service staff to communicate and to collaborate. We investigate the need for improved communication and collaboration on different managerial and operational levels. In particular we point to the need for managers in different organizations to agree on ways of communicating and collaborating between the operational level and the importance of this during procurement of home care services. As a result the paper suggests a number of methodological measures, strategies and IT solutions, to support organizational development, coordination and collaboration.

Place, publisher, year, edition, pages

Tampere University , 2007. p. 158-169

Series

Series of Publications D, ISSN Net Publications ; 1795‐4274

Keywords [en]

Collaboration, communication, home care, home health care, social care, IT support, management