Above and Beyond: Providers of Exceptional Product Support and Service

As part of AIN Publication’s annual survey of users of business aviation, we asked qualified subscribers of Aviation International News, our monthly print publication, to identify "specific individuals for going above and beyond when it comes to product/customer support" of aircraft, engines and avionics, and to explain why they deserve special recognition.

The 1,425 respondents to the 2012 AIN Product Support Survey named more than 200 deserving individuals, too many for us to include in the August issue of Aviation International News. So we have included all of them here. You’ll find them listed by company.

To all of you who earned this special recognition from your customers, all of us at AIN Publications offers our heartiest of congratulations! Thank you for going "Above and Beyond" to help keep business aviation flying.

I've known Mike since 1997 and he has been always very helpful with us.
He is a great person to deal with, very frendly and he will go all the way to help a customer.
He really deserves the recognition.

Mark Hand is extrodinary in every way. His technical knowledge is superb , his customer service is world class. He was the key to my success as the DOM of a corporate shuttle fleet. Mark goes way above and beyond for his company and customers.
Embraer is a great company with exceptional people and product!!

If I was told the survival of my department depended on getting my broken Gulfstream working right now, my first call would be to Jim Beebe, period. They do don't come any better. He is the walking definition of real Technical Support. This statement of opinion turned hard fact not so long ago should encourage Gulfstream to please find more like him (if possible).