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We arrived at check-in to find our room cool, we turned up the theromstat and left. After supper returned, to find the room cooler, but thinking we were just walking outside in the cold it was us.
However, after about an hour figured out it wasn't us!
When we called the front desk, they brought us a space heater and...

Thank you for your review. I would like to apologize about your cold room. The front desk agent who came to your room was unsure what the problem was and ran the space heater up so you could warm up while another agent investigated. I'm sorry he was not more clear about the issue with you but I am happy...

I will agree the property is in need of a make over and it looks like they have started some renos on the first floor. I am sure once that happens the price will go up. For our budget the inn met our purpose. On the up,side the location is good and rooms are large and clean. I like they...

Thank you for taking the time to write about your recent stay. I'm happy you enjoyed the location, room and breakfast. I am also pleased that you noticed we use products from local business for our guests to enjoy. The cooler is a great suggestions but soon we should have mini-fridges in all our rooms! Let me apologize for your...

The front desk staff were amazing. Helpful, friendly and just fun. Rooms were clean but run down, lots of tiles missing and outdated. Breakfast room very small and poor choice in food. A little far if you are walking into town, but we didn't travel to the mountains to sit!

The room was a good size and the beds comfortable. A relief to us to find that you could open the windows for ventilation - many hotels don't seem to think humans need fresh air. The breakfast was OK. If you are sharp in the morning the queue is not too long for a freshly-made omelette.
The parking is fine....

I was there with my family for a night. It was on the way to our destination. Reception was good and helpful. Parking car was little bit challenging but the manager on duty was very helpful.
Room was ok but little hot mainly during summer. Breakfast was good and fresh.

This hotel is in the Main Street which is fantastic but the interior decor is a little tired. Breakfast let it down as it was very poor. Limited seating for all the guests staying, odd combinations of food and buffet situated in a tiny area causing queues and long waits for toast/omelettes etc. One morning the bacon was inedible and...

Our room was spacious, comfortable and clean but the hotel seems totally geared towards large tour companies especially Japanese who seemed to completely swamp the place - especially at breakfast which was very average. Also I had pre-warned the hotel that a parcel was being delivered prior to my arrival. When I arrived the rather bored staff were very indifferent...

Thank you for taking the time to write a review. We take great pride in providing guests with a standard of service that exceeds expectations. To receive confirmation that we have failed in doing so on this occasion is definitely unfortunate. I would like to apologise and rest assured I have followed up with front desk. We hope we have...

We stayed here for 3 nights during our Canadian tour and really enjoyed our stay. The hotel is very well situated for walking into the many restaurants and bars that Banff has to offer. Externally the hotel fits very well into the surrounding mountain landscape although inside it is a wee bit shabby here and there - including the bedroom....

Thank you for your review. I'm happy to hear Banff and The Ptarmigan Inn left you with happy memories. I've passed on your kind words to our Chef. We hope to welcome you back so you can enjoy the room upgrades we are currently working on!

This was a nice hotel with great location in the middle of Banff. The staff was very friendly, the breakfast was fine, the room was nice with comfy beds, though we couldn't figure out why the temperature was somewhat toasty (though we solved it by opening the windows). The restaurant was surprising as the meatballs (the specialty of the restaurant)...

- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system....more less

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Also Known As:

Banff Ptarmigan Hotel Banff

Ptarmigan Inn Banff

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