Frequently Asked Questions

Classroom Programs

How do I register?

To find a course, click on the “Upcoming Events” link under the education tab in the navigation bar.

The upcoming events are listed by start date in upcoming order. You may search for events by scrolling through the list of “Upcoming Events” – go to the bottom of the page and click on the next page number to view additional entries.

Click on the name of the event, in which you are interested, to get more details. When you are ready to register, select the ticket type and quantity. If you are a Quorum Affiliate select the “Quorum Affiliate” ticket option, otherwise select the standard ticket.

Click “Add to Event Cart” and then click “Proceed to Registration”; this will take you to the registration page to enter attendee and payment information. (If you need to edit your ticket selection, click “View Event Cart”)

If payment is NOT required then, once you’ve filled out all of the information requested for the event, click “Proceed to Finalize Registration” to finish up.

If payment IS required then click “Proceed to Payment Options” to enter your payment details. Enter any promotional codes you have and select your payment method. Enter payment details if necessary and click “Proceed to Finalize Registration” to complete the registration.

How do I register others for a course?

You can register other attendees directly on the event listing. On the event listing select the ticket type and quantity you want for the attendee(s) you’re registering.

Select “Add to Event Cart” to register yourself or any additional attendees for the event. Click “Continue to registration”; this will take you to the registration page to enter attendee information. Be sure to enter the specific attendee’s information on the registration form (not your own.)

For each ticket selected the system will display a section for attendee information. Each section (e.g., Attendee 2) should be filled out with specific attendee information for the people you’re registering.

NOTE: When you enter an email address for each ticketed attendee, they’ll receive an order confirmation email. The order confirmation email also lets them know you completed the order on their behalf.

If payment is NOT required then once you’ve filled out all of the information requested for the event, click “Proceed to Finalize Registration” to finish up.

If payment IS required then click “Proceed to Payment Options” to enter your payment details. Enter any promotional codes you have and select your payment method. Enter payment details if necessary and click “Proceed to Finalize Registration” to complete the registration.

How can I receive event instruction emails if I do not register myself?

Please DO NOT register yourself for classroom programs if you will not be attending. If you would like to receive email messages and reminders about the program, please contact LEARNING_INSTITUTE@QHR.COM

If I completed registering for an event and want to add attendees at another time, will I be able to do so?

You will need to complete another registration order

Do I have to enter a 'promotion' code?

If you are a non-QHR affiliate hospital, the Learning Institute offers promotions at certain times of the year. A promotion code is used to apply the discounts associated with a given promotion to the price of the program in which you desire to register. Enter the promo code during checkout to receive the discount.

I am a non-QHR affiliated hospital and would like to register for an event, but I do not have a corporate credit card. May I be invoiced instead?

I am registering to attend a classroom event in Brentwood, TN. What hotels do you recommend?

When will I receive the presentation materials and agenda?

For classroom programs, all materials will be provided on site at the program location. Occasionally, pre-work, handouts or an agenda will be sent to those who are registered for the program. Make sure that you have included the email address of all registrants.

What do I need to bring with me to the course?

The conference rooms may be cold, so it is advisable to bring a sweater or jacket. You may also wish to visit Nashville’s premier tourist destinations, so bring casual wear/dress wear for evenings as you desire.

What is the dress code for classroom programs?

Business casual attire is appropriate.

What is your cancellation policy for classroom programs?

Quorum Learning Institute (QLI) may cancel or reschedule a classroom program at its discretion due to unforeseen circumstances. We will use reasonable efforts to notify registrants of the cancellation or rescheduled date at least thirty (30) days in advance of the original classroom program.

If QLI cancels or reschedules a classroom program, the registrant is entitled to:

a full refund of the registration fee*, or

the right to transfer the registration fee to the rescheduled classroom program date

You must notify customer service immediately should you be unable to attend a classroom program in which you are registered. Customer service may be reached at (615) 371-7979 or LEARNING_INSTITUTE@QHR.COM from 8:30am – 4:30pm CST, Monday through Friday.

Due to the nature of live events, refunds of registration fees are not offered. We do offer the following:

NON-QUORUM AFFILIATED ATTENDEES

If your cancellation is received fifteen (15) business days or more prior to the start of the event, we will provide a credit to your account to be used on any future eligible classroom event. This credit will be good for up to one (1) year from the date of cancellation.*

Participant(s) who cancel less than fifteen (15) business days prior to the event start date will be considered “no shows” and will not be eligible for a registration fee credit.*

QUORUM AFFILIATED ATTENDEES

Select QLI classroom programs are included in QLI affiliate contracts and may not have up-front registration fees. However, QLI affiliates will be assessed a fee of $150.00 for cancellation within fifteen (15) business days of the event. This fee is charged to offset the hard costs incurred by QLI for meals and course materials.*

*QLI will not be responsible for refunding any travel related expenses in the event of a classroom program cancellation or rescheduling, so please plan accordingly when making travel arrangements.

How do I register another person using my email address?

You may register another person using your own email address. However, confirmation emails and other related materials are sent via email to the email address associated with the registration, so you may need to forward emails to the registrant. To do so, enter your email address for each attendee during checkout under the attendee information section. You must still enter the correct name and company for each attendee otherwise the course material may be incorrect.

I accidentally registered myself instead of my boss. What should I do?

How do I purchase a Webinar?

You can enroll in webinars right from the course catalog by clicking “Buy Now” or click on the name of the event to see more details.

You can purchase multiple webinars at once by adding them to your cart. When you are ready to checkout and complete course enrollment, click the “View Cart” button at the top right-hand side of the screen.

You will be directed to the Cart Summary.

If you have an Access/Coupon Code, you may enter it in the box and click “apply”. The discount will be reflected on the right hand side.

If the Access/Coupon Code covers the cost of the webinar, your total will be $0.00 and when you hit “Checkout”, you will be enrolled in the course; and will receive a confirmation email.

If you have a balance remaining, when you hit “Checkout”, you will be directed to the Payment Portal.

Enter your credit card information into the secure Payment Portal. When complete, click “Continue”. You will receive an email with a transaction receipt, as well as an email confirming your registration in the course(s).

How do I launch a webinar?

To view a webinar you are enrolled in, you will need to log-in to your Learning Portal. Once logged in, click the “My Learning” tab. This will pull up all courses you are enrolled in (past and future).

On the day of the scheduled webinar, open the course and press the “Launch” button next to the webinar. This will open the WebEx application in a new window.

Accreditation Information

If you are attending a webinar for CE credit, you will need to create an account and view the webinar within your account. After the webinar is complete, you are required to complete the QLI Course Evaluation. After both the webinar and the evaluation have been completed, your certificate will be issued. Please note, if you view the webinar on another account, that account will receive credit. Credit cannot be issued for any learner/account who does not view the webinar and complete the evaluation.

You MUST launch the webinar and complete the course evaluation in your account to receive credit for the course. We cannot offer credit for learners listening or viewing the webinar on another account, and completing the survey in another.

How to complete the evaluation/survey

Once the webinar is complete, you will access the course package and launch the QLI Course Evaluation.

Once the webinar and the QLI Course Evaluation have been completed, a certificate will be created in your account*. The certificate will appear under the “Credits” tab.

*The certificate will be created only if the webinar has been approved for accreditation.

Please Note: You MUST launch the webinar and complete the course evaluation in your account to receive credit for the course. We cannot offer credit for learners listening or viewing the webinar on another account, and completing the survey in another.

How to access a certificate/see credits

Under the “My Learning” tab, click the “credits” tab.

Here you will be able to see all of the courses you have completed.

You can click the PDF icon at the right had side for a transcript of the courses you have completed.

Certificates will be generated and stored here. They will be in a PDF that can be opened/downloaded.

How do I register others for a Webinar?

Each registrant will need to create their own account and follow the instructions in “How to create an account” to register for a webinar.

Can we use the same link to join on two different computers?

Unfortunately, no. Each registrant receives a unique URL to attend the Webinar. Another individual trying to attend the Webinar via your unique URL would be blocked from attending.

You MUST launch the webinar and complete the course evaluation in your account to receive credit for the course. We cannot offer credit for learners listening or viewing the webinar on another account, and completing the survey in another.

When do I receive presentation materials?

When you view/enroll in a course, you are receiving the following items:

Webinar Slide Deck: the presentation for the webinar. This will be uploaded to your account once the presentation is finalized. To access, press the “Launch” button and the PDF will appear.

Webinar: this is where you will participate in the webinar. To access, press the “Launch” button and a window connecting you to WebEx will appear.

QLI Course Evaluation: this is the survey related to the webinar. To receive credit, the survey must be completed.

Video: this is the recording of the webinar. This will be uploaded to your account within 48 hours of the close of the webinar. To access, press the “Launch” button and a window will appear to view the recording.

Will I receive a recording of the event?

The recorded webinar will be uploaded to your account within 48 hours of the close of the webinar.

To view the recording, first log-in to your account on the LMS system. Click on “My Learnings”. Click on the specific course package and scroll down to view the “courses in package” list.

When the webinar recording has been uploaded, it will appear on this list. Click the “launch” button and a new window will appear with the webinar recording.

What is your cancellation policy for webinars?

QHR may cancel or reschedule a live webinar program at its discretion due to unforeseen circumstances. We will use reasonable efforts to notify registrants of the cancellation at least two weeks (10 business days) in advance of the original live webinar program.

What if QHR cancels a live webinar program due to unforeseen circumstances or technical difficulties?

If QHR cancels a live webinar program, refunds of the webinar registration fee will not be given. However, all current registrants at time of cancellation will obtain a credit to be applied to a future live webinar program of their choice.

How do I access recordings of the QHR Learning Institute webinars?

The recorded webinar will be uploaded to your account within 48 hours of the close of the webinar.

To view the recording, first log-in to your account on the education portal. Click on “My Learnings”. Click on the specific course package and scroll down to view the “courses in package” list.

When the webinar recording has been uploaded, it will appear on this list. Click the “launch” button and a new window will appear with the webinar recording.

Can I receive credit for viewing a webinar recording?

No, recorded webinars fall into the category of self-study and QHR is not able to offer continuing education credit for self-study materials. You must be registered for the live event in order to receive credit.

How long will I be able to access the webinar recording?

The webinar recording will be available to view in your account for 1 year from the time you purchased/enrolled in the webinar.

What if I am unable to attend a live webinar program, or missed the live webinar program due to unforeseen circumstances or technical difficulties for which I have registered?

Refunds are not offered for live webinar programs. However, please contact our customer service team immediately to notify them of your cancellation and discuss possible options. Customer service may be reached at (800) 233-1470 or learning_institute@qhr.com from 8:30 am – 4:30 pm CST, Monday through Friday.

Recordings of the live webinars for which you registered will be available within 48 hours of the live program delivery. You will have access to view the webinar recording on-demand, but you will not be eligible to receive any CE credits. CE credits are only awarded to participants who attend the live webinar program.