Customer feedback

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Click the button below or email feedbacktw@tennis-warehouse.com to contribute your experiences with this product. Although not necessary, it's interesting to have a first name, city, state and country (no email addresses will be used). Any information submitted becomes the property of Tennis Warehouse.

Please include any relevant information such as skill level and style of play.

Comments: Bought the 996 to replace the 900, which is built on a running last and was discontinued. The support
is much worse, the insole is cheaper, and the shoe offers no support. The toe box is too narrow as well.
From:Dan, 12/13

Comments: I'm a college player and this is my shoe of choice for practice. They are lightweight and comfortable.
Not very durable, but in practice that's no issue; I can wear them and feel comfortable during drills or just hitting for hours. I
wouldn't wear these shoes to an important match just because I wouldn't feel secure and comfortable sliding around. Good shoes
for the price and durability, but again only to practice.
From:Nick, 12/13

Comments: I agree with Andy's review, I had sent these back before. The toe wears out very quickly. I did receive
another pair and they wore out within 2 weeks. Very comfortable shoe that needs to be dealt with by NB.
From:Alan, 12/13

Comments: Comfortable and good looking shoe, but this is not the model for toe draggers. Playing four times per
week, I blasted through the left toe in about 3 weeks. This is much faster than other comparably priced shoes that I've worn
(adidas Barricades, Prince Rebels, KSwiss Defiers), which last me closer to 4 months before the left toe is gone. New Balance needs
to fix this problem.
From:Andy, 11/13

Comments: Great shoe -- comfy and really durable. I will definitely get another pair if these ones ever break or
wear out.
From:Matt, 10/13

Comments: Great looking shoe, but narrow in the toe. The uppers separated from the bottoms at the toe after only
one month. The nice folks at NB have promised a replacement pair. I think this shoe was flawed, I've never seen a shoe come
apart like this before. Glad it's NB and they have great customer service to right the wrong.
From:Kevin, 9/13

Comments: This shoe broke in very quickly, right out the box they did not give me foot cramps. This shoe is also a
very clean looking shoe and I received many compliments. With that being said, within two weeks of playing, the upper part of the
toe box began to tear away from the midsole. This was caused by too much jamming of my toes on agressive stops and when I
needed to change direction. If you are looking for a two week shoe, look no further than the New Balance 996!
From:Al, 7/13

Comments: Got these as a replacement for the NB 851 shoes. The weight is fine. They do feel artificially wide. The
outsole just flares out too much. That side piece has now split from aggressive side to side moving. The outsole itself is quite
worn after just 2 months of alternating with my Gel Resolutions. I would rate these just below the Barricade Team shoes.
From:Hugh, 7/13

Comments: Great shoe overall. Originally, I used Barricades, but now I won't use anything else. They wore down
fairly quickly, but with the 12 month warranty, I really do not mind. The only problem I had with these shoes right away, was the
insoles. Get replacements! They are very thin, and on a quick stop, will shift and move to the front of your shoe.
From:Jason, 6/13

Comments: I like this shoe and received it as a replacement for my 1 year warranty for the 1005's, which were
hideously bland. But, those were the best wearing shoe I had ever worn, as they lasted 7 months, and I play 3 times per week, and
I'm a toe dragger when I serve. The durability in these 996s were short, I'm not even sure how long they lasted, maybe just 2
months? What shocked me is the left toe was wearing out as well, that has never happened to me before. I think the cushioning is
a little poor, as I slammed my foot down on my final step to reach a drop shot and promptly bruised my heel. I like the cosmetics,
the speed and the comfort of this shoe, but the cushioning and durability are poor.
From:Matt, 5/13

Comments: Just a follow up from my previous review below - I contacted NB customer service and found out that
they will only replace the shoe. They don't do credits like Asics and others do. This is disappointing. Also, the 12 month
"guarantee" only works once per customer. They won't stand behind their product after that. More disappointment. The only good
thing that came from this is that rather than sending me a replacement of this same crappy shoe, they are sending me the new
990 running shoe instead. And the customer service guy, was super nice. Bottom line - good customer service, crappy shoe,
crappy guarantee. Recommend avoid NB for court shoes, especially if you burn through shoes quickly like I do.
From:Eric, 4/13

Comments: Comfy shoe. Extremely poor durability in the toe and poor lateral support from the mid-foot rearward. I
have burned through the rubber soles on the toe all the way to foam in about 25 hours. My Asics Revolutions lasted about 4 times
as long. Ankles are now pronating severely due to lack of support. These shoes look nice and are comfy at first, but you will be
sending them back way early. Thumbs down.
From:Eric, 4/13

Comments: I love NB shoes, my favorite shoe ever is the black/green NB CT820 from about 7 years back. These
looked similar so I decided to get these. I'm torn. They are lightweight with great stability which I love and why I bought them. But
they lasted me 4 weeks. Sent them back and the next pair lasted 4 weeks. I coach a DI tennis team and only play twice a week
hard, so I was expecting more from a 1 yr warranty. It's just in the toe area though - it entirely splits open so you can see your
toes. I recommended them to others on our team, and they also love the performance, but again, they wear through the same area
in the front toe box in a few weeks. too bad.
From:Mike, 4/13

Comments: Just received these shoes last week. I played 8 sets (in 1 day) and the right toe is showing wear already.
Very surprised a shoe that is backed by a 1 year warranty would do this. Tennis Warehouse had no problem taking them back in
as defective. Maybe this was just a bad batch. I have enjoyed New Balance shoes for many years and will continue to use, just
hope this is a one time issue.
From:Alan, 2/13

Comments: Definitely a great shoe! However, because of the webbing in the front toe knuckle area which restricts
toe
knuckle movement causing some toe knuckle skin burn, I had to modify the webbing. I heated the web to loosen it up and
remolded
(stretching) it to accommodate a larger toe knuckle movement. Once I fixed that, it felt great!!
From:A.J., 1/13

Comments: These are by far the best tennis shoes I've ever owned. I've owned Adidas Barricades on and off for the
past 8 years and loved them. I've worn two pairs of Nike Court Ballistics recently and only had pain in my feet from them, so I
switched to these when the new "cooler" colors recently came out. I literally didn't have to break these shoes in at all, as they're
light
weight, have comfortable insoles and the best is their one year warranty that I'm sure I will be able to use, which makes these
shoes
an even smarter buy.
From:Kevin, 1/13