Our helpdesk system suffered a hardware failure earlier today causing it to be down for a large portion of the day, we apologize for the inconvience. If you did e-mail in a ticket during the downtime you should get the auto-response e-mail in a few minutes as the ticket system begins to download the backlog of incoming ticket e-mails.

The helpdesk and knowledgebase systems are currently backup and functioning normally again.

April 9th – 3:35PM EST – We received an e-mail from our CDN provider stating that they are investigating a possible issue with the storage device that our account is assigned to. To avoid any issues we’ve temporarily disabled uploads. We will update this post as we get new information and will re-enable uploads as soon as we can.

UPDATE – 4:10 PM EST – It appears that our storage on the CDN has come back up. We will confirm that the issue is resolved and then will re-enable uploads.

UPDATE – 4:25 PM EST – We are still waiting for confirmation from our CDN provider that the issue is fixed but we have put through several test uploads and they have all worked correctly so we have turned uploads back on.

March 20, 2012 – 9:45AM EST -You may have noticed that your stats haven’t updated since the 19th and you may notice that the “last updated” time stamp on the stats keeps changing and going backwards. Last week we became aware of a possible situation where we were missing logs from our CDN providers UK location. We began working with them and they were able to retrieve this missing data from their systems. Yesterday afternoon they gave us the missing data and we began processing it. We ran into a few issues processing the data and that set the processing back by quite a few hours. The missing data covers the following dates: March 8th – 15th. You can expect to see your numbers across those dates increase depending on how many of your downloads comes from the UK.

UPDATE – 10:00AM EST – At this point the backlog of the missing data is finished processing and we are now working through the remaining logs from the 19th and starting on the logs from today the 20th.

March 14th, 2012 – 11AM EST: We’re currently experiencing a delay in getting log files from our CDN, this has caused our stats processing to be approximately 5 hours behind. We’ll update this post was get more information.

UPDATE – 1PM EST: Stats processing has started again and should catch up within the next several hours.

March 11, 2012 – 6:05PM EST: We’re currently experiencing issues delivering media files – we’ve verified it’s an issue with our CDN provider and have notified them of the issue. We’ll update this post when the issue is resolved.

6:20PM EST: This problem has now been resolved please contact support if you are still unable to download any files.

Our CDN provider has informed us that they were unable to complete their maintenance on our storage device during their maintenance window last week. We expect a much shorter window this time beginning at 1AM on the 29th and ending at approx 2AM. During this 1 hour window we will have uploads disabled both via the interface and FTP.

UPDATE Feb. 29th 1:30AM EST – The maintenance window has begun, we have disabled uploads. We’ll update this post when the maintenance is complete and we’ve turned uploads back on.

UPDATE Feb. 29th 2:30AM EST – The maintenance has been completed and uploads have been turned back on.

We’re getting reports of some possible download issues, we are currently investigating the issue and will update this post when we know more.

UPDATE 11:35AM EST – We can confirm download issues so far with users being directed to the New York and Seattle locations. It is very possible other locations are affected, we’ve opened up a ticket with our CDN provider. We will continue to update this post.

UPDATE 2:45PM EST – Our CDN has pulled the NYC node out of the loop and this has fixed the issues for us. If you are still experiencing issues downloading please contact us: support@libsynsupport.com and provide a link to the file you are trying to access.

At 10:30am EST we will be performing brief maintenance on our publishing platform. During this time you will not be able to upload new episodes. We do not anticipate the maintenance taking longer then 15 minutes and will post an update here once it is complete.

Updated 10:55am: All maintenance has been complete and all systems should be running correctly at this time.

Hello, we appear to suffering upload issues again. Seems to be caused by the same storage device at our CDN having issues again. We’re working with them to fix the issue and are starting to look at alternative solutions so we can avoid the issue in the future.

UPDATE – 10:50 PM EST – Our CDN provider is having an issue with one of the storage devices in the storage pool that we upload our content to. They are working on fixing the issue, we will update this post when we know more.

UPDATE – 11:45 PM EST – The CDN storage is now back up and we are able to successfully upload to it. If you tried uploading during this issue please try re-uploading your file now.