Noticeboard

Out of HoursThe hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

Telephone AdviceIf you have a routine problem or a question which you feel does not require a face to face appointment then the doctors are all available for contact by phone. Please call reception who will take a message and some details from you, the GP will then call you back within 48-72 hours. Alternatively, you can book one of our pre-bookable telephone call back appointments.

Cancelling your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

There's an App for that!!

All smartphone users can now download the "SystmOnline" App. This uses your current online account login details so you can book appointments and order prescriptions on the run

Text Reminder

We are able to send text messages to remind you of a forthcoming appointment at the surgery. Please help us to improve this service by making sure we have an up to date mobile phone number. If you wish to opt out of this service please inform reception.

Appointments

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment, so please try to ensure you go with one problem, or two at the most.

Named GP

From the 1st April 2015 NHS England introduced a contractual requirement of a named GP for all patients. Please ask at reception if you do not know who your named GP is, or you wish to change your named GP. These new arrangements do not prevent you making an appointment or seeing any doctor of your choosing within the surgery as you would normally do.

Consulting Hours

Opening hours are Monday to Friday 8.15am - 6.30pm. Telephone bookings for appointments are taken from 8.00am. All consultations are by appointment only.

Doctors8:30am until 11:00am and 3:00pm until 5:50pm Monday to Friday.

Telephone Appointments 7:00 am to 8:00 am are also available Mondays and Tuesdays.

NursesThe nurses are in surgery Monday to Friday from 8:30 until midday and then again from 2pm until 5:30pm.

We also have our Nurse Practitioner who is able to prescribe medications. She is also available 8:30am - 5.30pm on Tuesdays and Thursdays.

When making an appointment to see one of our Nurses [or Doctors], our receptionists will ask you some basic questions about your consulting problem - this is to ensure that the appointment is made with the right person for the right amount of time.

If you have suffered a minor injury - please contact the surgery and we would be more than happy to see and assess. This will avoid long waiting times at our very busy and pressured Urgent Care Centres or Emergency Department.

Appointments

Appointments can be booked

In advancepre-bookable anytime [up to 3 months]

On the day - bookable only on the day

Emergency - will be seen on the day if you feel your problem cannot wait until the next day

We aim to see our patients at a time that is convenient for them.

This system is designed to be flexible to meet the needs of general practice and may from time to time change, depending upon both the demand and resources available.

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

Advice and Guidance for Patients

Extended access appointments – Symptoms most suitable for this service:

Patients requiring evening appointment due to work commitments ( please see exclusions below)

Unwell Child with persistent fever, diarrhoea, vomiting or rash

children with abdominal pain

Opthalmic conditions such as red eye, conjunctivitis or stye

Acute onset severe pain not responding to pain killers

Concern over children (especially babies or infants)

Insulin dependent diabetics

Asthma - worsening symptoms

Minor burns, scalds, accidents

Heart palpitations (not chest pains)

Severe NEW headache

Acute (New Onset) rash

Anyone who calls for a SECOND time about the same problem

Chest and throat infections - without breathing difficulties

Ear discharge or infection

Fevers

Infected boils or bites

Urine Infections (please take a urine sample along to the appointment)

Sinusitis

Thrush or vaginal discharge

Pregnant women with non-pregnancy related issue

This service is NOT suitable for:

Exclusion Criteria/Patient Cohort

Long Term Conditions management with NO symptoms of illness

Blood test results

Repeat prescriptions with enough for 2/3 days

Extensions to Medical Certificates

Insurance/Housing Benefit letters or similar

Ambulatory Care Pathways

Patients in urgent/immediate need

Psychiatric conditions

Routine scheduled core services such as vaccinations and injections, routine follow up consultations

These appointments will be available at the following locations:

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

Due to an increase in the number of wasted appointments through patients failing to attend without informing the surgery it has become necessary to implement the following policy:

If you repeatedly fail to attend appointments you may be removed from this practice list and will have to find an alternative doctor.

If you cannot attend your appointments for any reason please let us know as soon as possible, we can then offer the appointment to someone else. The equivalent of two surgeries a month are wasted by non-attended appointments. We would like to thank you for your co-operation.

All GP appointments are of 10 minutes duration. It is helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment.

Our nursing appointments will vary in length due to the nature or complexity of the problem.

You can book GP appointments online through our website. Please contact reception for further details.

Home Visits

We do not offer routine home visits and it is at the discretion of the GP or the clinical need. However, if you are housebound or are unable to get to the surgery due to very ill health, please ring reception in the first instance for advice as there are a number of options available to help manage the problem. Please be ready to give your name, address, telephone number and brief details of what is wrong.

It is always better to be seen at the surgery. This is because not all of our equipment is available at home. Examination is often not possible due to bad lighting and It is very time consuming. Four patients can be seen at the surgery in the time it takes to do a home visit.

Telephone Advice

If you have a medical problem that you do not feel requires a face to face consultation, then the GP will be more than happy to discuss this by a telephone appointment. Please contact reception to request a telephone appointment.

Out of Hours

The hours between 6:30 pm and 8:00 am are covered by a deputising service. If you need to contact this service during these hours telephone 111.

In case of a medical life threatening emergency - please contact 999

The Urgent Care Centre is available 24 hours a day and is situated at Loughborough Hospital. Please use this service responsibly as the surgery is charged for all patients who attend between 8am and 6.30pm.

The Emergency Department is available 24 hours a day and is situated at Leicester Royal Infirmary. This is for emergencies only. Please use responsibly.

The Urgent Care Centre also has a policy to assess patients that could be seen at their GP practice and will advise you to do so should you attend inappropriately.