Tracfone - didn't give me my free minutes again same old stuff

i have had a trac phone several months got another trac phone because the one they gave me free sucks so every month i have to call them to get my 250 free min whats up with that you can never reach a live person then when you do they give you another # then another # safe link sucks im just gonna give up they need to get people that you can understand they say press 1 for english but you cant hardly make out what they are saying if they are gonna give poor people phones get with the program