help desk software that does not suck

Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up.
Just forward support emails to the helpdesk app and start managing tickets.
We have both the cloud-hosted
and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.

Mobile helpdesk

It is incredibly important to provide support to your users even when you are on the go. We've made our best to make an app that you can use on your smartphone and not feel handicapped.

Jitbit Helpdesk mobile app includes all the features you need to help you customers when you are out in the field: view and reply to tickets, assign technicians and change other ticket details, search for tickets and much more.

The app was designed both for your team and for your customers to keep tabs on their tickets, if they need to.

With our mobile app you will feel as comfortable as with the desktop version.

We handle 1000's of support tickets for our clients every day

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tickets today

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tickets this month

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tickets all time

Help Desk Automation

Our "if this then that" engine lets you automate the most boring parts of your job to save you a lot of time.

With Automation Rules you can send automatic replies, assign technicians to tickets, set due dates and even send HTTP requests to third-party servers when various events happen in your help desk.

Enjoyed by our power users, Automation Rules take care of all the routine saving you time to help customers.

Team mailbox

Imagine a great shared "inbox" for your helpdesk team, then throw in some advanced reporting, bulk-actions, ticket-merging, flexibility and transparency for the end-customer.

The main ticket list lets you and your team see everything that's happening at a glance. It helps you prioritize your support ticket queue and see what needs your attention right now.

With rich filtering and sorting features you will never forget to reply to another ticket again.

Canned responses and Knowledge Base

Do not let tech support become a boring routine, remove the dull repetitive actions and concentrate on the fun stuff. Insert canned responses or links to Knowledge Base articles with a couple of clicks.

Jitbit even suggests relevant Knowledge Base articles to users while the are typing their support requests.

"Ideas" forum

Let your customers suggest and "vote" for new features, discuss them in a public forum. This free add-on makes product management both easy and data-driven.

"Within just a 1 day, I was able to demo your product online, install it locally, buy it, fully import our clients and technicians, build our basic categories, and go live. What a fabulous product! I wish I had found you years ago."

Eric Seelye, President/CEO at Empiric Solutions

"I have to say our company was using a higher priced helpdesk and was limited on what we could actually do with the software. Then we found JitBit Helpdesk and the rest is history."

Matthew Moore, Jones Plastics

"I would like to thank the great development team you have. I've raised perhaps 30 tickets with feature requests and many of them have already been implemented! You really know customer support and do it very well, keep it up! "

Jason Moody, Head of Engineering at Snorkel Europe

"I've been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It's the best tracker out on the market and I HIGHLY recommend it."

Kian Torab / IT Engineer

"Not only has it been a great software solution for our needs, but the team has been very responsive and helpful whenever we needed assistance. I feel like a partner with JitBit, not just another customers."

We sure are tired of constantly scrolling through large email signatures trying to find useful information within a wall of text. It gets much worse when a ticket contains multiple replies, and you need to scroll through numerous screens back and forth.

Consistent
improvement on your customer support in this digital era is becoming inevitable
with the new emerging customer needs. Let me explain: customer support is
evolving day by day due to the changes in customer behaviors because of
advances in technology.