Please use the “Chat with an expert” or "Contact Us" link in the bottom right hand corner of each page on www.salomon.com or call 1-888-207-6249Monday to Friday between 7am to 7pm Mountain Time.

> I just purchased a Salomon product, how can I be sure it's genuine?

Buying a Salomon product from an approved reseller, a Salomon store or online at salomon.com means you can be sure your product is genuine and is covered by the Salomon warranty.

My Order

> What payment methods can I use to pay for my salomon.com order?

At www.salomon.com, you can pay by credit card (Visa, Master Card, Discover, or American Express).

> When will my card be charged?

You will be charged for your order at the time the order ships. At this time you will receive a ship confirmation. If you see an amount on your credit card account prior to receiving a ship confirmation this will be the Authorization which reserves the amount to be charged at the time the order ships.
all Credit Card transactions are secured by Cybersource a global leader in Credit Card Security.

> How can I be sure that online payments made on your site are secure?

A fully secure payment service is provided by Cybersource a global leader in Credit Card Security.

> How can I contact Salomon if I have a question?

If the help page has not answered your question, please contact us by phone 1.888.207.6249 Monday through Friday during our regular working hours 7am to 7pm Mountain Time.

Delivery and returns

> Where are goods sent from ?

All product is shipped from our warehouse in Mississippi.

> Which delivery service will deliver my order?

We use UPS as our preferred shipping partner. We offer Ground, 2 Day, and Overnight Delivery.

> Can I have my order sent to another person or to an address other than my billing address?

Yes, the order will be sent to the person and the address you give in the delivery address field. You can associate multiple addresses with your account and have separate delivery and billing addresses.
Your billing address should match the billing address that your credit card uses to send you the bill.

> Can I have my order delivered to a pick-up point?

The only service offered like this is through USPS. You can select the shipping option specified for PO Box Shipments and utilize this service.

> What regions do you deliver to, and what are the delivery times?

We deliver to all 50 states. Delivery times vary and will be defined in your tracking information.

> Can I change my delivery address after submitting my order?

We use our best endeavors to deliver your products as quickly as possible. Our procedures do not enable us to change your delivery address or your order once you have submitted it.

> How can I check that my order has shipped?

When you order leaves our warehouse, you will be informed immediately by email. You can also track your order from your account at www.salomon.com.

> How do I use the tracking number?

By using the tracking number you can find out the delivery status of your order from the delivery service. You can find the number by signing in to your account and going to "Your orders", then selecting the relevant order and clicking on "Track my order" on the order information tab.
Click "Track parcel" in the new window that opens, and you will be redirected to the delivery service's website.

> What happens if I am out when the delivery service calls?

If you are out when the delivery service calls, they will leave a delivery card in your letterbox. You can then contact them to arrange a convenient redelivery time.

> How can I contact Salomon if I have a question?

If the help page has not answered your question please contact us by phone 1.888.207.6249 Monday through Friday during our regular working hours 7am to 7pm Mountain Time.

Product support

> How can I get replacement parts for products I bought at salomon.com (quicklace laces, ski brakes etc)?

You can find quicklaces on the site available for sell, for less common replacement parts please contact us by phone 1.888.207.6249 Monday through Friday during our regular working hours 7am to 7pm Mountain Time.

> How can I get replacement parts for products I bought from an approved reseller (quicklace laces, ski brakes etc)?

To obtain replacement parts for Salomon products, please get in touch with an approved Salmon reseller, as listed here.

> How do I replace quicklace laces?

You can download the procedure for replacing quicklaces here.

> What products can I buy online at salomon.com?

Purchase from resellers

> There seems to be a fault with my product, what is the procedure?

Wherever you live, to return a product which is covered by the Salomon warranty please return it to your nearest approved Salomon reseller. You will find a list of resellers here. You can also contact us by phone 1.888.207.6249 Monday through Friday during our regular working hours 7am to 7pm.

> How long will after-sales service take to repair my product?

The time taken may vary depending on the time of year the nature of the repair and the product type. Our customer service team will help coordinate the service and let you know.

> How can I contact Salomon if I have a question?

Please contact us by phone 1.888.207.6249 Monday through Friday during our regular working hours 7am to 7pm Mountain Time.

Warranty and after-sales services

> What are the terms of the warranty on Salomon products?

SALOMON Products are guaranteed against all manufacturing or material defects (Defect) for the Warranty Period as defined in the following link : http://www.salomon.com/us/warranty.html.

> How can I find out if my Salomon product is covered by the warranty?

SALOMON Products are guaranteed against all manufacturing or material defects (Defect) for the Warranty Period as defined in the following link : http://www.salomon.com/us/warranty.html.

> If I bought my product at salomon.com, how do I return it to after-sales service?

Return Policy: If you are not completely satisfied with your purchase you may return it within 30 days of delivery. We will refund your full purchase price upon reciept of your return.

1. Attach the pre-printed return label to the outside of the original shipping package.

2. Please fill out and sign the return form included in your shipment. We will refund the credit card originally used for payment.

3. Include this form in the package and drop it off at the nearest UPS location.

The item/s must not have been used or washed and must be in their original packaging. The labels must remain attached to the product.

If you are returning the product because it is damaged, defective, or is not the product you ordered, please call 1.888.207.6249 and we will expedite a replacement.

> I bought my product from a Salomon reseller, how do I return it to after-sales service?

To return a product which is covered by the Salomon warranty, please return it to an approved Salomon reseller, as listed here.

> How do you define "normal usage"?

Normal usage of a product is usage in accordance with the instructions given in the user manual supplied with the product. If you have lost your manual you can download a copy here.

> How can I contact Salomon if I have a question?

contact us by phone 1.888.207.6249 Monday through Friday during our regular working hours 7am to 7pm Mountain Time.

If you are not completely satisfied with your purchase from salomon.com, you can return your item within 30 days. The item/s must not have been used or washed and must be in their original packaging. The labels must remain attached to the product.

UPS 2ND DAY ($15.00) - Delivery within 2 days (Monday-Friday) if placed before 1pm CT. No PO, FPO, or APO Boxes.

UPS NEXT DAY AIR ($25.00) - Delivery within 1 day (Monday-Friday) if placed before 1pm CT. No PO, FPO, or APO Boxes.

WOULD YOU LIKE A FASTER DELIVERY ?

Choose 24-hour express delivery - £15.00

If you would like to receive your delivery faster, you can choose express delivery at the checkout before confirming your order. All orders placed before 3 pm will be delivered the following day (24 hours).

WOULD YOU LIKE A FASTER DELIVERY ?

Choose 24-hour express delivery - £10

If you would like to receive your delivery faster, you can choose express delivery at the checkout before confirming your order. All orders placed before 3 pm will be delivered the following day (24 hours).