What should I do if my goods haven't arrived or have arrived damaged?

February 22, 2019 09:16

Updated

At Afterpay we love helping you plan, book, buy and pay for goods and services you need, without losing control of your money.

But the delivery and quality of the goods and services you buy is always the responsibility of the retailers and the service providers you buy from. That means you need to get in touch with the retailer if a delivery is taking longer than expected or it arrives with something missing or damaged. It also means that once an order is approved, only the retailer can change that order.

You can normally find a store’s contact details on its website or on the order summary we sent you when you made your purchase. And you should generally allow 48 hours for the store to respond. In the meantime our system will continue to collect your instalments as per our agreement. If you have any questions, please contact us here.