Insights, opinions and a point of view from a call center, contact center and customer experience consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 35+ years of industry knowledge and experience.

Thursday, May 14, 2015

How to Map Your Customers’ Path to Purchase

Mapping out your customer’s path to purchase is important, but why? Here is an inside look into why and how you map your customer’s path to purchase.

About Me

More than 33 years of call and contact center experience. Worked in every position possible in the call/contact industry space. Recipient of more than 27 awards for call/contact center excellence. More than 14,000 agent desktops around the globe employ TRG designed operational models. CEO of The Taylor Reach Group, Inc. a call and contact center consultancy, past President & CEO of Watts Communications a large contact center outsource agency. Author, speaker and expert on all things call or contact center.
For more information visit http://www.thetaylorreachgroup.com