Fix problems with RealPlayer add-ons

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RealPlayer installs a number of add-ons in Firefox, which sometimes cause download problems or other issues with audio or video content on websites. This article explains how to fix or work around these problems.

The RealPlayer plugin has crashed

If you see this error, it means that the RealPlayer plugin was not able to handle embedded audio or video content on a webpage. This is a known problem. As a workaround, disable the "RealPlayer G2 LiveConnect-Enabled Plug-In" in the Add-ons Manager Plugins list. See Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems for details. You will still be able to use the RealPlayer program for links to Real Media files but audio and video content embedded in webpages will not play.