Caring, warm, friendly atmosphere provided by Hailama made this difficult time much easier to handle. Hailama is an excellent Funeral Director. We would recommend him and Ballard Family Mortuary.

By Lin A. on 01/18/18

Rachael handled our Mortuary needs with expertise including personal compassion during our difficult time. She was gracious and walked us through the necessary information needed. She responded prompt...(View More)

Rachael handled our Mortuary needs with expertise including personal compassion during our difficult time. She was gracious and walked us through the necessary information needed. She responded promptly with our questions. We are most appreciative and would highly recommend Ballards Family Mortuary. On behalf of the entire staff at Ballards it is with heartfelt thanks the cooperation and understanding along with their compassion for guiding my daughter and I through one of life's most difficult experiences. I was allowed to write my own obituary including two photos and their website brought so much compassion and support from all over the country being allowed to access it personally themselves. The website's technical support including their chat was superb in navigating through. The website was beautifully presented and it felt so personal for individuals. The brochure folder was full of necessary information including things one doesn't think about but needs to..I was able to find the right phone number for Veterans Administration as well as Social Security to start the necessary processes required. This may all be something no one wants to deal with in life; but everyone should have the advantage of a professional caring Mortuary that covers all your bases. Thank you each and every one of you. Hugs(View Less)

By Cynthia C. on 01/18/18

Terry gave us excellent service with sincere care and compassion during this difficult time.
Monique was outstanding on the day of my husband's viewing. I did not expect to see him so beautifully dis...(View More)

Terry gave us excellent service with sincere care and compassion during this difficult time.
Monique was outstanding on the day of my husband's viewing. I did not expect to see him so beautifully displayed. We were all touched with Monique accommodating us with our needs for that day.
I was told that Celeste was the embalmer who did an excellent job which my husband looked so peaceful and at rest.
Tasia was so helpful and always so pleasant when we needed to contact the office. That's why she's in the front because first impression makes a big difference.
All of you at Ballard Family truly treated us like family. It takes a special kind of person to do what you folks do.
Thank you sincerely, Cynthia Carreiro and family(View Less)

By Joyce F. on 12/18/17

Hailama was very understanding, patient and courteous. Being from Maui, didn’t know where to start first. Hailama was very helpful at our time of need. Thank you so much. My family appreciate everyt...(View More)

Hailama was very understanding, patient and courteous. Being from Maui, didn’t know where to start first. Hailama was very helpful at our time of need. Thank you so much. My family appreciate everything you’ve done.(View Less)

1. My phone calls weren’t returned. Had to try multiple times before I reached Hailama to address key questions. He said he never got my messages.
2. As a result, arrangements with the printer w...(View More)

1. My phone calls weren’t returned. Had to try multiple times before I reached Hailama to address key questions. He said he never got my messages.
2. As a result, arrangements with the printer was last minute. However, the printer was amazing to work with. An error on the program was quickly corrected and we got them in time. She was extremely nice!
3. At the final appearance check, we requested that my sister’s head be tilted to the right, but it was not done.
4. The day of the church service at OLPH, the funeral director who came was very courteous and respectful. However, his co-worker was found taking a nap in the back of the church.
5. On the day of the burial, when Hailama arrived at Hawaiian Memorial, I asked him where my sister was, and he told me she was coming shortly. So my family and I waited at entrance of the park so we could follow the hearse to the gravesite and I told him that. 10 minutes later, I got a call from one of my other sisters who told me the hearse was already at the gravesite. I was said no, Hailama said it was coming soon and he’d let me know. Come to find out, Hailama was driving the hearse! He hadn’t heard a word I said cause he was distracted by another phone call. Needless to say, I was mad that I missed out on the procession and was one of the last to arrive, most of the convenient parking was taken and I have a disabled son. He apologized but it was too late. I didn’t even see him leave.
7. The gravesite service was held up because the permit was missing.
8. Although Hailama has a pleasant disposition, he seemed overwhelmed or overworked to give us his undivided attention to details that were important to us.
9. We liked the package deals that were offered.
10. Kudos to Taisha at the front desk. She was always friendly!(View Less)

By Kalei Leialoha I. on 11/30/17

I called because I had used Ballard’s service last year, I asked for the same person who did my Moms service but was told she was no longer there and was passed on to someone else I believe her name...(View More)

I called because I had used Ballard’s service last year, I asked for the same person who did my Moms service but was told she was no longer there and was passed on to someone else I believe her name was Monica not sure.. I was put on hold for a very long time and when this Women answered she was rude and it felt like she was rushing me off the phone. She gave me her condolences but it felt as if she was going through the motions while writing something down. I felt like I did not have her attention. We were on the phone for 5 minutes talking about options. I told her I’d call back and when I did. Thankfully I got Terry who was much more patient. She was able to look up my moms service to see what kind of package I had got for my Mom and informed me that I could get the same for my Dad. The prices had been raised but were still affordable I did not mind. I gave this company a second chance because Terry’s customer service showed me they’re still good people who want to help others. Thank you Terry for being a big help.(View Less)

By Remlinger & Coulstring F. on 11/13/17

Thank you so much for expediting the memorial package for MacÊ»s Service with family from the mainland visiting it just made sense to have them with us for his service. Thank you also for the correc...(View More)

Thank you so much for expediting the memorial package for MacÊ»s Service with family from the mainland visiting it just made sense to have them with us for his service. Thank you also for the corrected CD. Love Alley and Mark(View Less)