Store Support

Thank you so much for purchasing a product from our store. We want to make sure you can immediately see the benefits of your resource and start raising more money. If you are having trouble, please look through this short page of common issues.

Nine times out of ten the answer to your question is on this page.

Where are my resources?

All of your downloads and videos can be accessed from your account. You can try to log in here.

Once you log in, you can access your downloads and videos from your account dashboard.

If you are able to log in and don’t see your products, you can contact us.

I can’t access my account

We created an account for you when you made your first purchase. We made it so easy, you may not even remember!

Your username is the email address you used to make your purchase. You can check your email account for a receipt email from store@betterfundraising.com.

If you don’t remember your password, you can reset it from the log in screen.

If you are unsure of the email address you used for your purchase, you can contact us.

What software do I need?

Most of our resources are in Adobe PDF format. You can download Acrobat Reader for free here.

A few of our products are created using the Microsoft Office Suite. You can purchase that software here. There is also a free alternative called OpenOffice. We have not tested our products with OpenOffice and they may not work as well with that software.

I want a refund

Because our products are digital downloads, refunds are often not possible. You can read more about our refund policy.

I still have a question

If you still need help you can contact us. Someone will be in touch in 2-3 business days.

Instant Appeals & Reports

Want us to create your appeals and newsletters for you? Want your staff to be able to work on other things while a team of professionals - who write and design these things all day every day — makes your appeals and newsletters work better than you thought possible? Here's what we'll take off your plate:

We’ll run a Kickoff meeting for each appeal and newsletter

We’ll write a Creative Brief defining exactly what will be said and how it will be said

We’ll write the letter, newsletter, and email

We’ll design the letter and newsletter. We’ll use your template for emails

We’ll request the mailing list and calculate the gift ask amounts

We’ll get the files ready to go to the printer

You’ll have offloaded 90% of the work – and your fundraising will raise more money!

Fill out the form below to begin the conversation! Or click here to read more.