How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 9:13 a.m. today, power has been restored to all customers in Long Beach, however some customers who have been on generator power may experience temporary outages as we connect them to the network as safely as possible.

We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We have opened our distribution center at 925 Locust at 8 a.m. today to distribute food, ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

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Apply For Assistance

Need relief? Through the CARE and FERA programs you could be eligible for a monthly discount on your bill. If you’re having trouble making ends meet, you might be eligible for a rate program that could help you save on your electricity bill. We offer the California Alternate Rates for Energy (CARE) and Family Electric Rate Assistance (FERA) programs to provide our income-qualified customers with much-needed bill relief.

Do You Qualify?

If you’re thinking of applying for CARE bill assistance, you can easily see if you’re eligible. There are two ways to qualify.

You can qualify for CARE if you or someone in your home participates in at least one of the eligible public assistance programs listed below.

Medi-Cal/Medicade

CalFresh/SNAP (Food Stamps)

CalWorks (TANF)/Tribal TANF

WIC

Medi-Cal for Families (Healthy Families A&B)

LIHEAP

Supplemental Security Income (SSI)

National School Lunch Program (NSLP)

Bureau of Indian Affairs General Assistance

Head Start Income Eligible (Tribal Only)

You can also qualify for CARE or FERA if you meet the income guideline qualifications listed in the chart below. Already enrolled? Make sure you still qualify in the chart provided below.

Note: After you enroll in the CARE program, and if your electricity usage exceeds your monthly baseline allowance by more than 400%, you may be asked to provide your most recent IRS tax transcript to verify your income and prove that you meet the program income guidelines.

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Maximum Household Income
Effective June 1, 2015

Number of Persons in Household

Total Combined Annual Income CARE

Total Combined Annual Income FERA

1 - 2

Up to $31,860

Not Eligible

3

Up to $40,180

$40,181 - $50,225

4

Up to $48,500

$48,501 - $60,625

5

Up to $56,820

$56,821 - $71,025

6

Up to $65,140

$65,141 - $81,425

7

Up to $73,460

$73,461 - $91,825

8

Up to $81,780

$81,781 - $102,225

Each additional person

$8,320

$8,320 - $10,400

Income-Qualified Individuals

If your home has its own meter, and you meet income qualifications you can apply online, download application or large-type application for easy reading.