SPRINGFIELD, NEW JERSEY -- My wife and I have been loyal Nissan customers since December 2005. In November 2008, I walked into Nissan World of Springfield, New Jersey, with the intention of leasing a second Nissan vehicle. I was interested in the Altima Coupe. I requested a manual transmission and was quickly veered towards the much more common dual transmission. When I declined and stressed my desire for the manual version of the car, I was told that manual transmission had been discontinued for the 2009 model because of its low sales. I then opted for the dual transmission. A few days after leasing the Altima Coupe, I learned that I was provided with false information, as there was in fact still a manual transmission model on the 2009. I immediately returned to the dealership. I requested to speak to the sales manager. After explaining the situation and requesting a vehicle change, I was issued an apology but told that a change was not possible. I left the dealership feeling angry, cheated, and victimized on that day. I immediately filed a complaint with the Better Business Bureau. Soon thereafter, I contacted by Seymour Johnson, a salesman at Nissan World. Mr. Johnson expressed his and the dealership’s desire to compensate me for the problem. We agreed upon the installation of a factory rear spoiler on my leased vehicle. They had me come in to look at the spoiler and sign documentation on the agreement. When I went to the dealership to pick up the vehicle, I immediately realized that the rear spoiler that was installed on the vehicle was not the stock Nissan factory spoiler that I was shown the day I signed the agreement nor did it resemble any of the rear spoilers that I could see on the other Altima coupe vehicles. It was in fact a cheaper after market part. When I requested an audience to voice my displeasure, I was given none. I once again left the dealership feeling quite literally like a fool! Rather than continue to course a filing complaints, I opted to not return to Nissan World for my vehicle maintenance before my lease contract expires in February.
Upon returning to Nissan World, I noticed that they had undergone a serious makeover, as it was literally running out of a trailer three years prior. It was my sincere hope that there might also be an upgrade in the level of service from which I had received in November 2009. However, this was not the case. I initially spoke with Alex Reyes about looking into another lease vehicle. Once again, I stressed my desire for a manual transmission and was told that it would be difficult but could be found. Mr. Reyes then brought out his supervisor, which was Seymour Johnson. Mr. Johnson recognized me and also recalled my situation from three years prior. He then stated that he would definitely be able to work out a great deal for me. However, once again, this was an untrue statement. They claimed that I did not qualify for the lease loyalty program because of more than one late lease payment. Mr. Johnson stated that there was nothing they could do for me unless I contacted NMAC at 1-800-274-6622. I immediately called and spoke to a representative, Mary Ann. She informed me that all the necessary information was available to the dealership and that there was no need for Mr. Johnson to direct me to contact them because he could have done this at the dealership. I requested a listing be sent to me of my reported late payments. Mary Ann was very helpful and also suggested that I go to NissanUSA.com for additional information. Upon completion of that call, I again contacted Mr. Johnson. Before I could express my dismay, he stated he needed to call me back in less than five minutes. He never returned my call! At this point of time, I am seriously considering taking my business elsewhere at the end of my current lease.

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Glendale Nissan Service Center - Nearly Fraudulent

Posted by DystoPeon on 04/22/2009

LOS ANGELES -- I went to Nissan Glendale In California today with two goals, to have my car fixed for several issues and to purchase a Versa from Glendale Nissan, where I had purchased my New 2003 Nissan Murano in cash. The experience I had at this dealership has led me to a radical reassessment both goals.

When arriving at 8am this morning I spoke with, let’s call him [snip]. I explained to him that I had limited time and that I would be near the dealership until 10:30am, at which time I would call to find out what the status of the car was. I also mentioned that I would need to rent a car by 11am in order to keep other commitments and appointments.

I then mentioned that there was a rattle I had had in my car, for which I had come in twice before. The last time I was told that this model of Nissan had an inherent issue with rattling. But the rattle had gotten worse and worse, so I brought it in this third time and I said that I would not want to pay for a problem that had not been addressed properly the first two times I came in.
I also reported that the sunroof was not working and that there was creaking in the car when it was turned on and when the gas was applied.

I was shuttled to a nearby shopping center where I made time until 10:30, at which time I called. [snip] did not pick up, his answering mailbox did. I called a second time at 11, he did not answer. He called back at 11:20 with not as much as an apology. My schedule was shot. “I was in a meeting” was his answer. “What happened to my request to know the status of my car by 10:30am?” His answer was that he did not know anything yet. That is not the answer why he could not pick up his phone, honor my clear request to at least get a progress report by 10:30am. This was completely ignored. He could not have cared less about my request or schedule.

Meanwhile I called for shuttle service at 10:30am, they said it would be 20 minutes. At 11:00am I started walking back to the dealership. 11:30 now and I walked into the dealership.

[snip], still completely unapologetic and defiant said that the rattle was caused by Front Axles and loose struts, which he quoted over two thousand dollars for repairs. He guaranteed that this would fix the problem. I asked, again, how is it that now this is the new diagnoses and expense when the previous two times they pointed to other causes and charged me for those. Now the rattle never fully went away, it only got better for a small amount of each time and then progressively worse. Now I don’t claim to know what struts and or axles are but he was very clear that these would fix it. He also stated that it was my ‘opinion’ that this rattle was the same as before. So you heard the rattle? I asked, the car was taken out? He said that, no it had not!

At this point I asked for the manager, which [snip] was very much against but I insisted. I was shown to, let’s call him [snip], who proceeded to in his words handle ‘two egos butting heads’. He said he would be acting as the ‘mediator’. I resented this representation of the situation. [snip] was arrogant, completely unprofessional and completely dismissive of my time restriction needs. This was not about egos, this is not an equaniminous relationship. He works in a service industry, his role is inherent in the title. I, at no time was being unreasonable, I simply had asked for consideration. He did not provide service, period. The Manager, annoyed at my questioning of their mode of operations, at one point said, “we are the experts, you have to trust us” I said that as “experts” they are held to a higher standard and if they are experts where is the expert assessment? This [snip] quoted fixes for a problem that was not even assessed by taking the vehicle out and then defiantly questioning whether it was the same rattle as the two times before. Mr. [snip] then explained that he was there to work things out, like when a marriage needs an outside voice. I asked him to quit making comparisons to a meeting of equals. He needs to tell his employees to provide the least modicum of service and not blame the customer for misconduct.

I could go on about [snip]’s questioning the two previous times I had come in for the same rattle. I then described the location, the service rep, his name and the fact that he had a moustache which he no longer had. This was the man that had helped me. [snip] was silent. He realized that I had very clear and obvious knowledge memory of my prior visits. He could not dispute this any longer. He then found the paperwork I had alluded to. No apology for the insinuation of dishonesty. But when you are dishonest all the time, you must assume everyone else is too.

Thus he completely divorced himself from the situation, taking no responsibility for neither his demeanor nor his lack of professionalism - by quoting without justification.

Mr. [snip] finally copped to the fact that this [snip]x has a “macho attitude” This, however, did not address the quote for a problem that had not even been determined to exist. I asked that a mechanic drive the car with me in it.

[snip] came out and we drove the car. He promptly heard the rattle and determined that it was a simple matter of stretching out a break cable. He did the work in 15 minutes or so.

Meanwhile I got a quote for other problems the car was determined to have, including [snip]x’s initial accounting of the struts and axle needing thousands of dollars worth of work. I questioned that if the problem was simply stretching of a cable and the noise is not there anymore why is it that I purportedly still need this other work? He had no logical answer for that.
The quote [snip]x gave me was in a separate blank piece of paper and amounted to $3,900 and change for everything, including the work that had originally been attested to the rattle problem.

He said that the sunroof was from a weak motor and for $806 dollars that would be replaced. I explained that the motor is working but that the mechanism is faulty, could it be sensors? He explained that had to do with electronics, I asked what that had to do with the motor and so then why have to change the motor? – He had no logical answer. I asked for him to copy the quote.

Upon receiving the official Nissan estimate, the quotes for the work were a total of a little over $1,000, not $3,900. Since this was the official Nissan estimate, magically the quote became “reasonable”. I showed Mr. [snip] this and his answer was, “then yeah, I guess we’ll honor the quotes on the estimate”. I said, “how do you reconcile what was quoted to me in a separate piece of paper versus this official quote?” He said he didn’t know, but offered no desire or interest to investigate. Very clever that [snip]x quoted this incredibly inflated price in a blank piece of paper and then redacted by nearly 4 times less in the official quote. That [snip] was not alarmed by this in the least is incredibly telling.

I find it unconscionable that representatives of Nissan, and one of the largest dealerships of your product would have the audacity to act in this manner.
One thing is the nasty, defiant, completely inconsiderate and juvenile behavior of [snip]x, but the other is his inflating prices by nearly 4 times in one piece of paper for now questionably necessary work and then quoting completely other prices on the official Nissan document. The kicker is the Service Director’s [snip]’s dismissal of this discrepancy, obviously pointing to the fact that this is a common practice. And since at this point it is my word against [snip], I have a distinct feeling that nothing will be done. What kind of a dealership is this? If you do not take action what kind of a company are you?

From this defiant behavior not only did you lose this scandalous original quote of $3,900 for questionably necessary work, but you have lost the sale of a Versa for the first of my sons reaching driving age. Who knows how many more cars you have now kept from selling given the future needs of my three other children and my desire to WARN all of my friends about this kind of fraudulent behavior.
The brashness and easy dismissal of all of these facts brought up to the two men named herein makes me wonder how many people they have quoted ridiculous prices to and gotten away with it, how many have been recommended work that was not necessary.

I will make an educated guess that these two men have their salaries based on how much work they bill per month?

This is not about hiking up prices, this is not just gouging. This is fraud.
You have lost a customer for life, with me, my family and my childrens’.

Horrified by this behavior.

Michel

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Poor customer service and repair

Posted by Carlos Gonzalez on 09/24/2009

HASBROUCK HEIGHTS, NEW JERSEY -- My 2004 Nissan Titan truck had only 21,360 miles when it lost power suddenly and would not start when I was traveling on the highway. This happened on Sept. 3, 2009. On that date, I had my vehicle towed to the nearest Nissan dealership located at 45 Route 17 South in Hasbrouck Heights, NJ.
The mechanic diagnosed the problem and I was given a quote immediately of almost $700 and told that the part that needed to be replaced would be ordered since they did not have it in the shop.

I called the dealership's service dept. on a daily basis to find out the status of the repair only to be told that the part had already been ordered and they were waiting for it to ship from the manufacturer.

By the end of the third week, 9/17/09, I was extremely annoyed after having spoken to numerous Nissan representatives, both at the dealership as well as the corporate offices. As of 9/17/09, the Regional Specialist of Consumer Affairs had informed me that the order was "being coordinated" and that I could anticipate my vehicle would not be ready until the beginning of October.
It was obvious to me that I was not going to get an honest answer from any of the Nissan representatives.

On 9/22/09, I called Nissan's Regional Specialist of Consumer Affairs for the final time to inform them that I would take legal action against them for failing to provide accurate or even an honest update regarding the repair for my truck. As of this date, Nissan was unable to provide any tracking number or any type of confirmation that the part for my truck was ordered, en route, etc.
On 9/24/09, 3 weeks after my truck was towed to the Nissan Hasbrouck Heights dealership, my truck was finally repaired. The repair amounted to $644.83 which included $184.83 for the elusive part that seemed to be shipped from Japan since it took 3 weeks to obtain the "Intelligent Power Distribution Module/Controller Unit" (FP# 284B7-ZC00A) and labor of $460.

The Nissan Service Advisor at the Hasbrouck Heights, NJ dealership informed me that when the part arrived on 9/24/09 the mechanic wasted no time getting my truck repaired first. In this Nissan Service Advisor's 27 years of experience working for Nissan the 3 week delay "makes no difference to them [Nissan] if you threaten to take legal action since most people don't understand that because that all of Nissan's parts come from different manufacturers, the manufacturer would have to accept the billback for a defective part and the manufacturer is in no rush to accept responsibility for payment of a defective part they manufacture...when a customer has the vehicle under warranty, the customer does not need to pay anything...but obviously the manucturer has to incur the cost to replace the defective part they manufactured."
I was never reimbursed for rental car costs nor did Nissan ever offer to loan a vehicle during the 3 week waiting period despite my daily phone calls.

Despite the fact my warranty had expired long since I purchased my truck in 2004 and I was paying in full for the part. Nissan and/or their manufacturer took their sweet time to ship the part so that my truck could be repaired.

I no longer consider Nissan to be a reputable company nor would I ever recommend their vehicles to anyone after this experience.

My replaced part's warranty is for 12 months or 12,000 miles.

After this experience, I am not going to consider another Nissan vehicle in the future.
To make matters worse, when I finally arrived at my home and I was checking the truck, I noticed that a $100 pair of sunglasses I had in the truck were stolen along with 2 of my police shields.

Poor customer relations, lousy communication, and dishonest employees.
Nissan should reconsider their business practices if they wish to keep their reputation positive.

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Poor Quality Not Honored

Posted by Russ on 02/17/2013

Rating: 2/51

INDIANAPOLIS, INDIANA -- I purchased a one-owner Infiniti FX35 with about 60,000 miles and the dashboard started developing bubbles which in time have got progressively worse. I called the Infinity dealership shortly after the purchase and questioned them about the problem. Since I had found online that many had the same issue I didn't expect much. I was told by both the dealership and Nissan/Infiniti corp. that there was nothing being done about the issue. The problem is now so bad that the first thing anyone says when getting into my car is "What happened to your dash?" When I googled recently about the cost to repair the dash I noticed that there is now an extension to the warranty that will repair the dash. Called (Jan. 2013) and yes it was extended, but no, my extension had expired (May 2012). I would think it would have been good customer service, and not at all hard to do, for the dealership to notify all their "loyal" customers affected by the issue. When I questioned the dealership and corporate I got conflicting responses from "since it is not a recall there was no notification made," to "there was a letter sent out which may have been sent to the original owner." Both seemed more concerned with my service information and how often I brought my car into the dealership for maintenance. I had work done to the car a few months after purchasing the car about $800 in repairs, and was told additional work was needed (about another $400). That turned out not to be necessary.

Also when they called about the work being done, I mentioned that there was a rattle under the car that sounds like something was loose if they could check that out. I was told it was an additional $75 to check that. That rubbed me the wrong way since I just paid $20,000 for the car and within a few months it is in the dealership needing about $1,000 repairs. I also brought it in again recently because it seemed nobody else was able to replace the battery. I did get general oil changers, brakes and general maintenance elsewhere. That seems to be an issue with them. Anyway, I asked that since I questioned that problem twice before any extension was issued and then was never notified once an extension was issued, where I was at fault for not being aware that an extension time. I was told I did nothing wrong but there is nothing that would be done for me. It seems like the Nissan/Infiniti took ownership with the dashboard problem, but not too proactive in putting the word out and seems like if there are still problems the issue would still be a result of poor workmanship or inadequate materials. Read the posts, this is very widespread! I am a loyal customer and would like to be treated the same in return.

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Woman Rip off by Amity Nissan Repairshop in LongIsland

Posted by samisha on 11/20/2007

LINDENHURST, NEW YORK -- My name is Marjorie. I took my car to Amity Nissans Superstore Auto service, 500 sunrise hwy Amityville, New York, 11701, to get fixed. We gave them the car early 10/5/07 Friday morning and told them what the problem was. The car was not turning over. We spent the entire day without the car my husband took the day off. We called to get the status, car was not ready.

They called us later and said, there was sludge in the engine, they needed to change the Valves Assembly, do an oil change, in addition, we have to change the Right Control Arm {part of the front end} to fix the problem. We gave them permission to work on the car. A little before closing Nissan called and told us the car was fixed and done. We went to pick up the car at about 5âoclock, they told us the car was fixed here is your bill. We were happy, we paid and left. Then my husband started the car and the problem was never fixed only to find out the car was the same yet, we paid $1,300 for the service.

They did not resolve the problem we came in for, so we brought the car back on Saturday 10-6-07. So now they did another Diagnosis and it was an issue with the Electronic Control Module. They said they fixed the ignition problem which was the original problem, only this time when they gave back the car my husband drove the car, he had to drive at the speed of 30 to 40 miles per hour on the Highway because we were given the car back with a new problem that did not exist when we brought the car in originally. The entire front end of the car was shaking, if you hit a crack on the road the car would lose control, even at the lowest speed going straight, you could see the car swaying side to side. We could NT believe it. I went back to them, they told me to bring the car in again, but my husband would not have been back in time as they would be closed so I told them I would be there first thing the following morning. I requested a loner car which they reluctantly gave. They asked me to use my 2nd car.

Next morning I was there at 7 am drop the car, did not hear from them till 3 PM, they finally stated they found the problem and I would have to pay an additional $750.00!! I was now stunned. I said to Sean the assistant Manager are you serious what is the problem, he gave me a bunch of front end technical mambo jumbo, then told me I need new struts. I asked him why did he not inform me of this problem when I first brought in the car when they diagnose the car and I also reminded him of them fact that when I brought the car in, it had no Strut problem in that area or else we would have requested service for that.

I also remind him that the car was not shaking when I brought the car in. If that was one of the problems with the car I would have said so and not risk the life of my family to save a few bucks! They refuse to fix my car unless I paid for it, by then I was so frustrated and upset. I called the corporate office, and they said they would investigate and it would take some time. We only have 2 cars and one is just for local driving. We are stuck and feel that we have been cheated and disrespected, when Sean the assisted Manager saw how upset I was, because I told him it was criminal to give us back a car in the state that it was and risk my families lives, just to make a few extra bucks, he be came arrogant and cocky and ask me to leave, then I ask him how can he sleep at nights.

I told him, if God was not protecting us, somebody could have gotten killed. I told him that they were taking advantage of me because I was a woman. I asked for my keys and preceded out of the door he turned around chuckled and said, u have a great day now, being sarcastic. I responded have a nice day you destroyed my car and you expect me to have a nice day. Since then we did some research and found out, it was when they changed the Arm, which is what exacerbated the problem, not quite sure what that has to do with the ignition, however that was what he said affected the struts. This is what we are now being told by Nick the Manager. I went back to speak to Nick and he said that they did not give us the car in that condition that it was our fault, we must have hit a pot hole. Yet Sean told us that they were supposed to change the struts previously when they did the Arm job.

My question was why did the expert not inform us of this, and gave us the car back without informing us. It is clear to me that they are covering their behinds at this point. We need your help. I told them that they ought to be a shame of themselves. Please know that this has been going on for years I want to bring attention to this matter because I want them to know that they are playing Russian roulette with peopleâs lives. In my heart, I know that some of the accidents on the road is contributed to some mechanic somewhere, that was negligent or was rushing to meet quota or just simply did not care or simply just greedy. I want to put them to shame because this is a dangerous game being played and it may save a life or the life of our loved ones, by constantly calling them out and making them responsible. Since than my husband took another day off to bring in the car and request that they fix it. They refused. We had to rent a car in the interim which cost us an additional $200 +.

This is a very big company. I know that it would cost me more money to get it fixed by Nissan, but I wanted to take the car to the company that created the car, where the experts are. In return it took 3 or 4 trips, and fight for a loner car and the problem was still not resolved, they created a new problem while demanding more money, not fair, not fair at all. This is not good Customer Relationship. They simply did not care at all. They in turn, told me I did not buy the car from them take the car where I purchased it, my question was why did they take my money and I was never told that the car must be serviced where the car was purchased. Malissa Harron Tel# 1-866-799-1690 extension 1672 from the corporate office finally called me Thursday 10-18-2007 at 2:30 after several calls to her and said that there was nothing they can do because I was upset at the people they did not want me in their facility.

However, I was the one that called the cops because they would not help me. The cops told me what to do because it was a civil matter. I told them I called them because I did not know what else to do because they were mocking me, the manager Marty said to me, go ahead do what you got to do when I told him I will take this to the next level if they do not help me, we have never had an unsatisfied customer, Marty the manager replied. When I said that to the two Officers they chuckled and said, Mrs. That is not true, we have been called here many times for the same reason they are not telling the truth. I requested a police report at that point, the Officers said because no one was hurt and it was a civil matter they could not write one up. But they told me if I do exactly what they said I would get help. I did not get my car fixed in hope Nissan would fix the car without charging me an extra $750.00 for a problem they created. But when I realized they were not going to help me, I then called Georgeâs Auto repair shop located at 37 Hempstead Turnpike, Farmingdale, NY 11735 {516}-249-2805 they were recommended to me by the Rental car service. This has brought me to tears because it could have cost me my family and they would not have stepped up to be accountable. I am seeking full reimbursement as they did not fix the problem that they created. We paid more money out of our pocket because of their negligence. I do not want to take this to another level or to the media I am just requesting reimbursement and not one is listening. Please Help!!

Marjorie

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November 08, 2007

Dear Mr. Carlos Ghosn,

In one of the CEO Messages you published, you stated. Guided by the vision of Enriching Peopleâs Lives, Nissan seeks to create value through its provision of products and services. Through our corporate activities all around the world, we also aim to contribute to the development of societies where we do business. Toward these twin goals we carry out management that combines our pursuit of sustainable profitability with our efforts to bring sustainable development to society. You mentioned making CSR principles part of our management approach is an effective way to make this alignment a reality. We believe it is also a way to build relationships of trust with our diverse stakeholders. Our stakeholders you said include customers, shareholders, employees, dealers and suppliers, as well as the communities where we work and operate.

I honestly believe that your statement is an honest statement and you have conveyed your message to your companiesâ staff in order for everyone to be on the same course as you are while seeking to achieve the goals that you have set out to reach. However, I do not believe that all of your employees mostly a very small percentage are carrying out your vision. I repeat a very small percentage because by your brilliance and skills you have become Nissanâs Superman and Hero. Also, I would like to mention I love the Nissan product. However, I am saddened because I Marjorie Elysee as a customer has encountered a very disturbing experience with the Nissan dealer in my area. Massapequa Nissan Ltd. D/B/A, Amity Nissans Superstore Auto service, 500 sunrise hwy Amityville, New York, 11701 NEWYORK STATE REPAIR SHOP 7085773

Mr. Ghosn, you also stated and I Quote, Negligence, injustice and inequity should stick out like weeds in a gardenâso they can be pulled up by the roots before they impede healthy growth. And that is the purpose of this report. This is not an exercise designed to project a halo over everything we do. It is the annual milestone in a process of transparent measurement that becomes more rigorous each year. In this intensely competitive industry, survival depends on continually measuring and improving performance in all aspects of our business. So whether we are measuring the efficiency of our manufacturing or our sustainability, there is no room anywhere in our processes for fairy tales. End of quote. In light of your statements I have come to the conclusion that you are the only person at this point that can help me because I have exhausted all the protocols that I had at my disposal for help and support with regrets to no avail. I truly need your help because at this point people are listening but are not helping me. I was told on many occasions, and I quote, sorry, there is nothing we can do to help you.

Please understand my frustration because I believe that I have become a victim of Negligence, injustice and inequity, at this point and time I am asking for you to please direct me to the key people that will take the time out to help me in my dilemma and provide me with the proper assistance. I have enclosed all of the supporting documents and receipts for you to review my situation. I only ask that you do not put me in the bottom of your To Do List. I know you are a busy man, I also know you say you care. Thank you in advance, eagerly awaiting your response.

Marjorie Elysee

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Woman Rip off by Amity Nissan Repairshop in LongIsland

After many attempts of seeking restitution from Nissan and their HEADQUARTERS, after their repair shop totally destroyed the front end of my car and charging me for unnecessary work to fix a simple ignition problem that was not fixed until the second trip to the shop, they charged me for work they claimed would need to be done in order to fix the problem on the third trip to the company they returned the car with my front end damaged, while demanding that IM required to pay for the work necessary to fix the problem. Their augment is that because the car has 106,000 miles on it was deem to happen yet, that is not the condition I gave them the car.

My car was not shaking or shimming on the road at all if it was I would have requested that the car be inspected for that. I am a mother of three children I would not have risked the lives of my family for a few bucks!! Theses big companies have been robbing the little people to long and getting away with it and I am a woman that has had it with repair shops taking advantage of the customers. I have gone to the top of the Corporate Office of Nissan and all they had to say to me was SORRY WE DON'T GIVE BACK ANY MONEY. IN OTHER WORDS YOUR ARE SCREWED DEAL WITH IT. NOT OUR PROBLEM!!

Unless Nissan is one of your sponsors, I need some help because no one seems to care about the smaller people. It becomes our word against the repair shop they cover their behinds and we are stuck with the bill! Not so. I am sure that there are a lot of similar situations regarding Nissan and they should stop ignoring their CUSTOMERS. I WILL NEVER EVER PURCHASE ANOTHER NISSAN. It is my understanding that BMW, MERCEDES BENZ value their customers with high regards and that is going to be my future car.

Can I get some help here? I have all the documents to verify my concern.

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Rip Off And No Loyalty To Customers

Posted by ripoff Nissan Rte 22 on 06/02/2009

I went in for service on my 1999 Nissan Altima on Friday May 29, 2009 and got an oil change, wheel alignment and a new tire. Some of the other things listed on the repair order would have been done at a later date. The cost for services was $315.23. On June 2, 2009 I noticed my battery light and brake light were on. My car was also making a funny noise. Since I had just been in the service department on Friday I decided to return to check out the problem. When I arrived I spoke to [snip] and asked him if he charged to check my battery out. He said yes $149.95. I asked “if it is the battery, can I use the $149.95 towards a new battery”, which he quoted me as $169.95. He said yes I would just have to pay the $20.00 difference. I also asked “if there is nothing wrong do I have to pay?” He said, “No I wouldn’t charge if there isn’t anything wrong.” After I heard this I decided to have them check out the problem. Frank called me back after about 20 minutes of waiting and said it was the alternator and some type of belt and it would cost $800.00. I told him I didn’t have $800.00. I was under the impression that it was the battery. He still wanted to charge me $149.95 for services not rendered and when I asked can I purchase just a battery and I would carry it in my car he said he would not offset the price of the battery for $149.95 diagnostic test. So basically I am out of $149.75. I asked to speak to the manager because the service manager was out. I was then referred to the general manager, who did not seem at all interested in my issue and in fact told me to tell ***** to call him instead of getting up from his office and going to speak to ****** himself. He never resolved anything. I called the Hillside police and since this was a civil issue they could not do anything. Needless to say, I was quite frustrated.

I expected a much higher level of service from your company, and I am quite disappointed. This was my first time at the Hillside dealership. I normally service my car at the Bloomfield service department but because I am now a resident of Hillside I had expected the same quality of service from the Hillside service station. I trusted my mechanic would guide me in the right direction and clarify information before taking my money. My car is now 10 years old and I know that in about two years I will certainly need to buy a new car. My next purchase would have been the Nissan Murano which I have been window shopping for the past two years. Because of the disregard for a long lasting customer I WILL NOT consider a Nissan in my lifetime. The service that I receive after a purchase is more important than the initial purchase of the vehicle. Most customers tend to stay in the same brand especially if they have never had any trouble with the cars or service they have previously purchased or received.

I am young and I can almost certainly guarantee that I will be purchasing about 5 or more new vehicles in my life span. Acura MDX or the Honda Accord or CRV looks like a better choice especially since they stand by their customers, service and their product. I will be informing my friends and family about this experience.

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CT Nissan Dealers

Posted by JJ CT on 03/26/2009

HARTFORD AND MANCHESTER, CONNECTICUT -- I own a 2007 Nissan Versa. I don't want to complain about the car but I have serious questions about Nissan Dealer Service Departments.

In February I noticed a tail light had burnt out. I read my manual to find out what replacement bulb to buy. No answer. The clerk at Autozone helped me & even came out to look at the setup since I could not find info in the manual or on the net. He said I would need a special tool to remove the whole assembly.
I went to DeComier Nissan in Manchester who told me it would take over an hour to replace the bulb and the per hour cost was $86! I thanked him & left. I called Bolton Collision & I was told to come out. I would have gladly pay them $100 just on principle. It took them 10 minutes & did not charge me. These were NOT Nissan trained mechanics.

Today I decided to go to Harte Nissan in Hartford where I purchased the car. I have free lifetime oil changes there. The service department was very nice. The clerk had me sit at a desk while he checked something. I turned around after a couple minutes & he had my hood opened & had some kind of machine hooked up to my engine that printed out a little receipt. As he approached me I said, what's the bad news? He said nothing was wrong, just that I had over 45K miles on my car. Then he looked over my records & said I hadn't had an oil change for a long time, and that I hadn't even had a 30K mile check up. I smiled & said I knew, I just wanted an oil change. Then he said there was a recall-I should have that taken care of today. I explained I knew that would take over an hour & I couldn't commit to that this afternoon, I would come back later or drop my car off some evening & leave it for the day. Then he told me an oil change would take over a hour. Stunned, I said I'd come back later for the oil change.

He started shaking his head and mournfully told me how he didn't want me to ruin my car, how he could get me a really, really good deal. I said thanks but no thanks. He mentioned he was salaried and would not benefit if I had the work done. (why did he even go there?) Then he told me he could drop me some place since I didn't have much time. I still said no thanks. Then he said the test (remember-nothing was wrong?) showed my battery was bad-very bad. At this point I stood up. Then he said you don't have a warranty. I assured him I'd known my warranty had expired some time ago. His final threat? Since I wasn't getting an oil change & maintenance I would void the warranty on my power train. I went to Economy Oil Change in Manchester & got an oil change in 10 minutes. I wished it had taken longer since they have free snacks & drinks.

If I can find non Nissan trained mechanics to quickly work on my car, why would I go to a dealer? This is the third new Nissan I have bought since 2001 and it will be my last.

Also, when I found out about the free lifetime oil changes I was elated. I soon realized that it gave Nissan an opportunity to have me come to the dealership four times a year to try to sell me other services or even a new car. Genius!

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Nobody wants a lemon even Nissan

Posted by jbeez on 06/05/2007

VALDOSTA, GEORGIA -- I purchased a 2007 Nissan 350Z in March. I was very impressed with the car for the first 1,000 miles especially since I traded my 04 350Z for this one. I have always been a big Nissan fan and have purchased three cars from them to show my loyalty. This is no more!!!! I started having problems with the clutch pedal 2 weeks after I got the car. The pedal started losing pressure one morning and by the end of the day almost all pressure was gone and the ability to put the car in gear diminished. I made it to Griner Nissan in Valdosta GA, where they attempted to bleed the clutch system which was not working so they ordered a master cylinder and replaced it which took 6 days. I got the car back and everything seemed fine until I drove home from work the next day and found myself coasting into the garage at 2 in the morning because the pedal pressure went out again. This time Nissan tells me "well if it is not the master cylinder it must me the slave cylinder" which was re-designed in 06 as an internal slave within the transmission.(smart move Nissan). The part was back-ordered and they did not know when the part would be in. After 2 weeks of waiting for this part I called Nissan consumer affairs which I might add is completely worthless. I talked to several people on the phone and they were complete robots with no intelligence. It takes some sort of skill to handle angry consumers. The Regional manager finally called me a week later because he was out sick and no one bothered to handle his cases. He said they would do what they could to get a part for my vehicle and also they would compensate me for the time it was down. Nissan said they would give me 2 months payments or buy my car back. Well May 18th I got my car back and if you remember I bought it brand new on March 22nd. I drove it for a weekend exited about having it back well that was short lived. It broke again...same thing I took the car back to Nissan called headquarters and asked them to buy it back. I get a call a week and a half later and Nissan tells me they will not repurchase the vehicle or compensate me in any way. So I filed with the BBB and also with the GA Governors office for consumer affairs and I am also debating a civil suit against Nissan for the time I have been without a car and the amount of stress this car has caused. I will never purchase a Nissan product again with the chance Nissan might actually have to stand behind their product. The car was driven 16 days total and I have been 62 days and counting without. If car dealers are going to over charge you for vehicles they should at least stand by them. When I asked the dealer to make good on the product he sold me he said he would loose money if he helped me out. That is a shame we would not want them to loose money to keep a customer. The next time I am in IRAQ serving this country I will pray for all of you back in the US getting robbed by corporations on a daily basis.

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Horrible

Posted by Margie on 02/14/2014

Rating: 1/51

ST CHARLES, ILLINOIS -- Worst dealership ever!!! They lie about everything pretty much. Lied about the value of my trade in and told me it was "black book" price. .well we all have access to that you idiots! They were off by about $4000!!! Then to escalate matters, they ran my credit through a bunch of places without telling me! And. .I did find the right car at a great dealership. .they ran my credit only once and got me approved for a really good rate & gave me a fair price for my trade in right away and the service at that dealership was fantastic! Tried to post this all on Dealer Rater but apparently they only allow Good posts on that site. Stay clear these guys lie and are very rude! Check out the Better Business Bureau site they have an "F" rating with the BBB.

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Lie To Cover Their Butts

Posted by captruss on 01/28/2011

DAYTONA BEACH, FLORIDA -- To whom it may concern,
My Name is Capt. Russ Glenn, And I have been Dealing with this situation for over 10 months now. The 2006 Nissan Xterra has Been in 3 different county Nissan Dealerships, and they have made 6 attempts to repair.

In May I received a notice to Bring my Xterra in for inspection, due to a recall in fuel system. I brought it to Fischer Nissan (Titusville fl.) to INSPECT vehicle, instead they chose to replace parts, when I told them the car was fine but was requested to come in and have checked.

Car seemed fine as when went in until a week later when the car started hesitating and sluggish, found out it was the part they replaced, so Fischer Nissan somehow triggered the issues with parts they replaced surrounding the recall problems. So was repaired once again.

Celebrity Nissan(Winter park) was next, since Fischer Nissan couldn’t resolve the problem. Same thing happened with them after 2 attempts with them I brought it to Daytona Nissan, which seems to be same thing but I gave them 3 attempts to resolve...

It is in the office of the attorney generals office and the national hwy, safety dept. To Show severity of this issue, on Dec. 21st 2010 I was driving down to Titusville for a charter, when suddenly car stalled and threw the boat and trailer from the hitch. If this is not dangerous, I don’t know what else to say!!!

I am a charter capt. So I do make long trips, and feel this vehicle is unsafe on road. I choose carefully where I drive, and try not to go anywhere in condition the is in.. On January 27th at 440 pm I received a call from Derick which is from Nissan Consumer dept. his response from a recall situation was, “ the vehicle has 100,000 mls on it and is out of warranty so we are not doing anything more for you!!!”