customer care

FROM THE MOMENT YOU MAKE CONTACT
WITH HEHKU, WE WILL SUPPORT AND INSPIRE YOU
EVERY STEP OF THE WAY.

The Hehku brand is all about precision, quality, inspiration and integrity.
Everything and everyone associated with Hehku is driven to provide the very best product and service possible.
This is reflected in our recent endorsement as a Which? Trusted Trader.
We source the finest materials, and work with only the most reputable brands to ensure our client's experience is unrivalled, attentive, and enjoyable.

THE HEHKU TEAM

Each and every member of the Hehku design team is passionate about working with you to create both a beautiful and functional living space within your home. For us it’s not just about being focused on the end result - it’s about involving you along the journey too. Our flexible approach is completely tailored to you. We are considered and relaxed, and we work alongside you to progress your project at your preferred pace. This project/extension is an investment for your home and your life. They are complex and from decades of experience we understand that you need time and support to guide you through the right decisions. We know that the scale of some projects can seem daunting, but Hehku will ensure the experience is fulfilling and inspirational, from conception to completion.

Our team consists of renowned, approachable industry designers, architects and surveyors who specialize in the niche disciplines required to deliver your project to the highest possible standard

GARY BURT

Divisional Manager

Appointed to lead the Hehku team in July 2013, Gary brings an extensive range of technical and management expertise from multiple disciplines including construction, fenestration and furniture sectors. Over the last two decades he has established a proven track record of success in senior roles across the home improvement market.

WAYNE LAWFORD

Contracts Manager

Wayne is an experienced construction industry professional. With over 25 years managing people and projects Wayne is dedicated to overseeing every aspect of a project from the start to a perfect finish. It is this high level of professionalism along with Health and Safety Awards, including City & Guilds and NEBOSH that Wayne adds to the Hehku team.

DARREN LAMB

Kitchen Design Specialist

With a lifelong passion for design, Darren has
forged his career working with a number of the
UK’s most recognisable brands. His talent was
spotted by Hehku, where he has furthered his skills
and reputation. As a fully accredited KBB Certified
designer, Darren is a passionate and highly
respected industry design professional.

STEVE JONES

Architectural Aluminium Specialist

Steve is a fully qualified carpenter and joiner, whose career spans property development, professional fenestration management and kitchen design. His passion for creating beautiful living spaces and his highly approachable nature, coupled with extensive technical expertise makes him someone our clients truly trust.

STEVE DAY

Senior Architectural Surveyor

Since 1976, Steve has forged a lengthy and successful career working at senior levels with some of the UK’s largest brands,
building a wealth of expertise and knowledge that plays a vital part within the Hehku team.
His experience and professionalism during this time ensures Steve is still recognised as one of the most respected Architectural Surveyors in the industry
fitting in perfectly with the Hehku Brand.

KEVIN ISTED

Architectural Designer

Since starting his career in the late 1970’s, Kevin has taken a design-orientated approach to his work, placing great emphasis on delivering visually stunning results.
He perfectly blends the very best materials and high quality finishes with cutting edge design, and for the last 12 years,
he has delivered exceptional orangery, conservatory and glazed extension projects using oak frame, hardwood and aluminium.

Which? Trusted Trader

ULTIMATE PEACE OF MIND WITH OUR Which? ACCREDITATION

As a long established, highly regarded source of product news and consumer advice, Which? go to great lengths to filter out the companies that you should steer clear of and recommend those whom you can trust. The Hehku brand is built around quality, inspiration and integrity, and therefore we are delighted to be named a Which? Trusted Trader.

COMPLETE FINANCIAL PEACE OF MIND

INVALUABLE ADVICE ON WHAT TO LOOK FOR, WHO TO AVOID, AND FAQ’s

When you're contemplating purchasing something from a company you've never heard of, it makes sense to find out as much about that company as you can before you place a deposit.
Unfortunately following the recession of recent years many companies in the home improvement sector unexpectedly ceased trading which all too frequently resulted in their clients
losing their deposit forever, and in some cases much more than that. It’s important you are confident that your money is safe and that you can be sure the company you’re dealing with is
financially capable of honouring their product and service guarantees for their full duration.
It’s also important to know that the people you are dealing with on the ground are bona fide as well as the company they are working for.

Fortunately there are some simple checks you can make to ensure that the company you have chosen is safe to use and a few precautionary measures you can take as additional security.

What’s the company story?
Hehku is part of the Alltask Ltd Group (Alltask Ltd T/A Hehku). Alltask
Ltd has been trading successfully for over 22 years in the commercial
sector and the company remains 100% privately owned by its original
founding members to this day. The bedrock of this group is its commitment
to best in class service, always placing its clients at the very centre
of all decision making. Our company culture and ethos is perfectly positioned
to bring this commitment and expertise to life for the domestic
sector.

Does the company you are dealing with have a physical location
that you can visit?
At Hehku, you can write to or visit us at Hehku Head Office, Alltask
House, Commissioner’s Road, Kent, ME2 4EJ. We have been present
at these wholly owned premises since 2001.

What accreditations does the company hold?
Well, at Hehku we are proud to say that we have been awarded the
highly coveted Which? Trusted Traders accreditation. As the largest
and best known consumer body in the UK, Which? have independently
and rigorously audited our company confirming we are who we say we
are and that we are financially sound and a host of other stringent
checks! To retain this accreditation we are re-audited every 12 months.

Are the people on the ground bona fide and safe?
Every member of the Hehku team from top to bottom has to satisfactorily
pass an independent CRB Check (Criminal Reference Bureau
Check). In simple terms this check allows Hehku to make safer recruitment
decisions ensuring we are only introducing our clients to people
suitable for our line of work. The check uncovers convictions, cautions,
reprimands and warnings.

Have you run a credit check on the company you propose to use?
This will tell you some key financial statistics about the company you
plan to use such as the assets they hold, the cash they have in the
bank, do they pay their suppliers, do they have any outstanding county
court judgments and who owns the business. You will quickly see and
be able to question anything you are unsure of. There are some websites
that offer free company credit checking reports, although the

information will be limited, one such website is www.companycheck.-
co.uk. At Hehku, we are happy to provide on request a free copy of our
complete credit report for you to check.

Are you aware of Section 75 of the Consumer Credit Act 1974?
At Hehku we understand that our clients are always happier when they
have peace of mind. If you pay for something costing between £100
and £30,000 on credit, your provider is equally liable if something
goes wrong. In short, you will get protection for the whole costs of an
item or service, even if you only pay for part of it on credit card. So,
providing the value of your purchase is between £100 and £30,000,
we would always recommend that you pay part of the deposit (at least
£100.00) on credit card – extra protection for nothing! For more free
advice on this subject visit www.moneysavingexpert.com/shopping/section75-
protect-your-purchases

IMPROVE YOUR HOME WITH
COMPLETE CONFIDENCE

ALL OF OUR CUCINA AND ALUMINIUM CUSTOMERS ARE COVERED BY INSURANCE BACKED GUARANTEES ARRANGED THROUGH THE CPA. SO,
FROM INITIAL DEPOSIT TO A MAXIMUM OF 10 YEARS, WITH HEHKU YOU HAVE THE ULTIMATE PEACE OF MIND

When looking for a safe, reliable contractor, why take
unnecessary risks?
The CPA has been established since 1993 to assist in the elimination
of unscrupulous traders from the home improvement market and to
protect the consumer by regulating and raising standards of operation.
Only dealing with proven and accredited contractors such as Hehku,
the CPA fully vet them for professional competence and integrity which
continues throughout the life of their membership. Being regulated by
the Financial Conduct Authority (FCA), the CPA offer a range of
services to protect the consumer when purchasing home improvements,
and work with Hehku to deliver complete peace of mind from
beginning to end, and beyond.

Where only the best will do
Hehku is a company that has met the CPA’s strict criteria, acknowledging
our professionalism in our industry, offering the consumer a professional,
reliable and ethical service, and proving we have the ability to
produce the highest quality of work. We also offer an Insurance Backed
Guarantee on our work and include this insurance at no additional cost
to you. The CPA is one of the only organisations to continually monitor
EVERY member on the levels of their service, products and work carried
out and as such, Hehku customers are surveyed after the work has
been completed on their homes. A report is produced quarterly by the
CPA in order to assist us in maintaining, and where possible improving
standards of quality and service.This report is also available on request
to Hehku customers in order to give you peace of mind that you are
dealing with a reputable company.

Deposit protection - be protected from the word ‘go’
Most trades these days take a deposit before starting a job - this is
usual practice. Making sure your deposit is insured is essential, if it is
not and the company fails you will lose your money. In light of this,
Hehku covers you for a period of up to 90 days from the date you pay
your deposit, covering you against any eventuality and protecting your
deposit, which would be either refunded to you in full, or the work
completed by another company at the balance agreed price.

CPA insurance backed guarantee - protecting your guarantee for
up to 10 years.
Without insurance backing, a company’s guarantee is worthless if they
go out of business. When having home improvement works carried out
on your property, it is essential to make sure an insurance policy is in
place and given to you, by way of business, as part of the overall sale
to protect you from unforeseeable circumstances. This is the best form
of protection. However, there are many companies that only ‘offer’this
service and do not give it, leaving many homeowners believing they
are covered when they are not. The guarantee given by Hehku is valid
the whole time we are trading and so any defects should be corrected
by us. An Insurance Backed Guarantee(IBG) is valuable protection in
the unlikely event of the Consumer Protection Association membe
ceasing to trade. If, due to the liquidation, receivership, administration
or winding up of the business due to bankruptcy, state retirement or
death of the principal(s), the company no longer exists, faults
appearing after they cease to trade will be covered by the IBG.
Depending on the work undertaken, the IBG is available for a period
up to 10 years.