Dixa news feed and changelog.

Building strong relationships with your customers is easier if they don't deal with a new agent at every new turn of a conversation. With Prefereed Agent and Personal offers, you get more control over which agent is offered a conversation. 👩‍❤️‍👩

Our Early Access Programs will allow you to get an early preview of what we’re building and help us to improve it before we make it a permanent part of Dixa. Today, we are launching a new Early Access Program for Preferred Agent and Personal Offers. 🔮

With this Early Access Program, we help you to establish which agent customers recently talked to the most and which they talked to last, so you can optimise your routing. 🤝

More overview

You no longer have to look for that actions in your flow that you want to edit. Now you can easily identify each action and its settings right from the overview.

Add new nodes anywhere

You can now add new actions in-between existing actions for that extra speed. You simply cut the connection between two actions, which allows you to put in new actions. Once done, simply connect the actions again.

Move or delete multiple nodes

Click twice on an action, to select all of the actions below. You can now drag these in one swift movement making it easier to build a more understandable flow. Oh, and you can also delete them.

See the path

For more advanced flows, click an action and instantly see the flow leading you there, letting you understand how your flow flows.

Today we are launching two new Early Access Programs: Conversational Assistant for Chat & Export Conversations API.

Conversational Assistant for Chat

We’re giving your chat widget a helper! Our new Conversational Assistant aims to help you automate those initial couple questions you usually ask customers when they begin a chat. This way you can route customers more accurately and spend your valuable time on the good stuff.

We have added new actions to allow for more advanced chat flows. This means the customer will have an automated conversation with the Conversational Assistant in the chat widget before the chat gets to an agent.

Ask questions to the customer and route based on the answer. ❓🔂

Let the Conversational Assistant send messages to the customer as they progress through the flow. 💬

Export Conversations via our new API

Dixa is all about breaking down silos - also between systems. Therefore we are happy to announce that you are now able to export your conversations via our public API and use this data in any major data analytics tools of your choice.

🗽 New possibilities

API access to get a list of all your conversations

🧶 Connect the dots

Use the export results for engagement metrics and to drive business processes

✨ Seamless access

In our ongoing efforts to make the Dixa product better, we've recently added these new improvements:

🙅‍♀️ Highlight that another agent is already working on a conversation

Sometimes it's a little difficult to notice if another agent has already claimed a conversation that you might also be looking at. For these cases, we've now made sure that you get a warning if another agent is already working on the conversation, so there is no confusion and no double work done.

🔝 Performance updates across the Dixa interface

Have you noticed a little lag sometimes here and there? We have taken your words seriously and invested time and effort into optimizing the performance of the agent interface. This way Dixa can run even smoother now and you can put all your time in serving your customers 👩‍❤️‍👩

Today, we start the rollout of the Timeline, which helps you easily get an understanding of your conversation history with each customer. The Timeline will be available on your account within the coming days.

The new Timeline is available on all conversations and lets you see every conversation you’ve previously had with each customer across channels, highlighting the most recent conversations. This way you can easily navigate to recent conversations that might be relevant for your current conversation.

But you can also get a quick overview of your entire history with each customer by taking a look at the smaller markers, where each line represents a conversation:

By simply looking at the lines, you can quickly understand if you’ve ever communicated before and how often you communicate.