Poor token service - IB

I needed a replacement IB secure token. Pursuant to their instructions, I sent it via overnight delivery. It was delivered on Tuesday. I called today (Friday) to find out why I hadn't received a new token yet. They told me that they haven't checked in the tokens received this week yet.

What's the point of overnight delivery if the package is going to sit on a desk for 3 days.

As a final follow-up, received a new token on November 14. Activate a token procedures reported a failure, but new token device is working fine, so it looks like everything is ok. Interestingly, the day after receiving the new token device, I received the passcode card for alternative secure authentication.