A: First off, you are more than welcome! We hate bugs and we love fixing them. Write to tech@manifold.net. State what you are trying to accomplish, what you are doing and what happens. Mention the version of Manifold and the version of the operating system that you are running. If you can provide example data that may help locate the bug, offer to do so. No bug will stand for long!

Q: How do I submit a feature request?

A: Similarly to reporting bugs, you are more than welcome! The only thing that we like doing more than fixing bugs is implementing new features. Write to sales@manifold.net. Try to be as precise with regards to what you want the system to do as possible. Here are some tips for making good feature requests. Thanks!

As a courtesy, don't post with a problem or a bug unless you have verified it on the latest release of Manifold (if it is a bug it might have already been fixed). If you are working with an older release of Manifold, make sure to say so up front.

State what version of Windows you are using, whether it is 32-bit or 64-bit, how much RAM you have and how much free space on disk you have.

You'll get more responses and better responses if you state what topics in the Help documentation you've reviewed to try to solve your problem.

If you have questions about an IMS web page not coming up, 99% of the time it is a problem with permissions. It's quicker to read the IMS topics on permissions than to start yet another thread that points back to permissions as the problem.

A: Do not call other users names. Do not engage in ad hominem attacks. Do not disrespect the skills or backgrounds of other users. Before posting, please re-read the text: if your posting is discussing some other user in a negative way it may be crossing the line. Re-write the posting to focus on the technology and products being discussed and not on the people who are discussing.

Q: What is an "ad hominem" attack?

A: "Ad hominem" is Latin for "against the person." It means attacking the person who is discussing something instead of what that person is discussing.

Example: Paul says "It would be better to use a location precision of 1 meter." John responds with "No, that's wrong because you are an artist and you don't know what you are talking about. Use 0.1 meter." John is making an ad hominem attack. Instead of discussing the technical reasons why the location precision should not be 1 meter, he is attacking Paul's personal characteristic of being an artist.

Q: How can abuse be prevented?

A: In mild cases forum admins will try to provide warnings and reminders, especially for long time participants who may be having a bad day. More serious cases of abuse will result in blacklisting immediately, for a limited period of time or permanently. If need be, tools for selectively expunging or moderating unacceptable content will be used.