Satisfaction Survey

Welcome, fnamelname, to our Client Satisfaction Survey

Recently we completed a petition (H-1B) for Phil Garman. By completing this survey you are ensuring that we provide the highest level of customer service possible. If you have any negative comments we urge you to express them candidly.

Rating Scale:

Strongly Agree

5

Agree

4

Neutral

3

Disagree

2

Strongly Disagree

1

Communications

1.

Our written and oral communications are clear

5

4

3

2

1

2.

All of your questions were answered accurately

5

4

3

2

1

3.

All of your questions were answered promptly

5

4

3

2

1

Visa Preparation

1.

All visa documents and forms are accurate

5

4

3

2

1

2.

As far as ISS is able, documents are filed in a timely fashion

5

4

3

2

1

3.

You only had to submit a given piece of information one time

5

4

3

2

1

4.

Our instruction for signing and returning materials were clear and concise

5

4

3

2

1

Our Staff

1.

Our staff is available when needed

5

4

3

2

1

2.

Our staff is pleasant and personable

5

4

3

2

1

3.

Our staff is knowledgeable

5

4

3

2

1

4.

Our staff is interested in your immigration issues

5

4

3

2

1

Your Expectations

1.

Our overall performance met your expectations

5

4

3

2

1

2.

Given the need, you would use ISS again

5

4

3

2

1

3.

ISS fees represent a good value for the services provided

5

4

3

2

1

Additional Comments You Wish to Provide Us

Would you like a phone call to discuss this petition or any further need?*

Resources

Social

Immigration Support Services is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. ISS has met the HR Certification Institute's criteria to be pre-approved for recertification credit but is not an endorsement of the quality of the program.