Voice Support

Configuring Windows Mail to Send and Receive Email

Summary

Follow these steps to configure Windows Mail to send and receive Cox email.

Solution

POP is the recommended incoming mail server for customers who will primarily use a mail client (i.e. Outlook, Windows Mail, Thunderbird, etc.) to receive email. However, if a customer also plans to regularly use a smartphone or the Cox Business Email web interface to receive mail, then IMAP should be used.

1

In Windows Mail, click the Tools menu and select Account.

2

Click Add.

3

Select E-mail Account and click Next.

4

Enter your name and click Next.

5

Enter your email address and click Next.

6

Enter the following server information:

Select POP3 in the drop-down list

Incoming mail is pop.coxmail.com

Outgoing mail is smtp.coxmail.com

Select Outgoing server requires authentication

Click Next.

7

Enter your email username and password.

Click Next.

8

Click Finish.

9

Select the email account.

Click Properties.

10

On the Servers tab, under Outgoing Mail Server, click Settings.

11

Select the Use same settings as my incoming mail server radio button.

12

On the Advanced tab, ensure that the ports are correct:

Outgoing mail (SMTP) is 465

Incoming mail (POP 3) is 995

Select This server requires a secure connection (SSL) for both incoming and outgoing mail.

Click OK.

Configuring IMAP

If you will be using IMAP for your incoming mail, the screens in steps 6 and 12 should be configured as follows:

6

Enter the following server information:

Select IMAP in the drop-down list

Incoming mailis imap.coxmail.com

Outgoing mail is smtp.coxmail.com

Select Outgoingserver requires authentication

Click Next

12

On the Advanced tab, ensure that the ports are correct.

Outgoing mail (SMTP) is 465

Incoming mail (IMAP) is 993

Select This server requires a secure connection (SSL) for both incoming and outgoing mail

Click OK.

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