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Today’s guest is Tom Root, a Managing Partner of Zingerman’s Mail Order. Tom and I delve into Zingerman’s fascinating background and how the company has used lean to make all kinds of improvements. Based in Ann Arbor, Michigan, we are thrilled to be collaborating with Zingerman’s in an upcomingGemba Live! episode .

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This week’s guest is our Director of Customer Success, Steve Kane. Steve and Ron discussed the best mindsets and approaches for beginning a lean journey. They also covered some of the problems that may arise. An MP3 version of this episode is available for download here. In this episode you’ll