The site is intended to provide information and assistance for members of the public in the United Kingdom interested in purchasing personal insurance.

ComplaintsWe are dedicated to providing you with high quality service and we want to ensure that we maintain this at all times. If you feel we have not offered you a first class service please see our Terms Of Business for our complaints procedure, see link at the bottom of the page.

Web Accessibility InitiativeThis website endeavours to conform to Priority 1 and 2 guidelines for the (W3C) Web Content Accessibility Guidelines 1.0 and Section 508 approved guidelines. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people. We are continually making improvements to meet these guidelines.

Compliance StandardsAll pages on this site aim to validate as XHTML 1.0 Strict, and use CSS for visual presentation. Use of tables for non-tabular information is kept to a minimum. This may cause older browsers (e.g. Netscape 4.x) which do not understand standards-compliant code to display pages in a very basic way. However, the pages should still be usable. Wherever possible, we would recommend upgrading your browser to the latest version number to take full advantage of this site's advanced presentational features.

All pages on this site use structured semantic markup and this site has been built using code compliant with W3C standards for XHTML and CSS. The site displays correctly in current browsers and using standards compliant XHTML/CSS code means any future browsers will also display it correctly.

Browser CompatibilityThis site has been designed to be accessible to as many web browsers as possible. It will not look the same in every browser but the content should be available and accessible in all browsers. Please use the facilities within your browser to present the pages in the best way for you. Most browsers will allow you to alter font size and you may also be able to make other changes.For best results, please use Internet Explorer 7 or higher, or Firefox 3 or higher. If you are using an older browser, we recommend that you upgrade.

Visual Design• This site uses cascading style sheets for visual layout.• The site has been purposely designed so that it can be viewed at a screen resolution of 1024 x 768 pixels.• If your browser or browsing device does not support stylesheets at all, the content of each page is still readable.• When a page is printed all branding, site navigation and the footer have been removed from the page, only main content is left.• Many links have title attributes which describe the link in greater detail, which should appear as a tool tip when your mouse hovers over it.• All content images used in this site include descriptive ALT attributes. Purely decorative graphics include null ALT attributes.• A site map is available to provide information about the layout of the website.

Text resizingYou can use the options within the browser menu bar to change the size of the text that appears on this website.You may also use your browser settings to change the text size for all the web sites that you visit. The technique for doing this is slightly different depending on the browser that you use:• Internet Explorer 7: Select the 'Page' menu, then one of the options under 'Text Size'. The default setting is Medium• Internet Explorer 6: Select the 'View' menu, and select one of the options under 'Text Size'.• Mozilla Firefox: Select the 'View' menu, then 'Text Size', then select Increase, Decrease or Normal.Other browsers may also have similar options available. Please consult the documentation provided with your browser if similar options to the ones above aren't available.

Downloading pdfs documentsTo read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for pdfs.

ExceptionsWhilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the website, please do not hesitate to contact us.

DisclaimerWhilst all reasonable care has been taken in the preparation of this site no liability is accepted under any circumstances by Thistle Insurance Services Limited or PIB Group for any loss incurred as a result of reliance on any statement, error or any omission contained herein.The statements within this site reflect our understanding of current and proposed legislation, which may change without notice.The content of this site should not be regarded as specific advice in relation to the matters addressed.

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