Thursday, September 03, 2015

Repairs for Cortana not working in Windows 10 Build 10532

Some Windows Insiders who upgraded to Windows 10 Build 10532 are having issues with Cortana. Cortana was working fine in previous build 10525 but after upgrade to 10532, it has stopped responding. Cortana just sits in ‘Listening...’ mode. I too was facing the same issue but after trying the following method as suggested by Microsoft Support Engineer in Answers, Cortana has started working and is responding now.

So those facing similar issue in build 10532, can try the following methods and see if it helps:

Run DISM command:

Press Winkey +X or right click on Start

Select Command Prompt (Admin) to open Admin command prompt

type the following commands and press enter to execute

dism.exe /online /cleanup-image /scanhealth

dism.exe /online /cleanup-image /restorehealth

these commands may take some time to finish executing,

Deployment Image Servicing and Management (DISM) is a new command line tool that you can use to service a Windows image or prepare a Windows PE image. The DISM tool replaces the Package Manager (pkgmgr.exe), PEimg, and Intlcfg tools. DISM consolidates the functionality found in those three tools, as well as delivers new functionality to improve the experience of offline servicing.

After these commands finish executing, now try Cortana and see if it starts responding. If issue is still present then try the following Power shell Commands.

Using PowerShell commands:

Type Windows PowerShell in the search bar

From the search results, right click on the Windows PowerShell and select Run as administrator.

Now check if Cortana is working or not, if required restart the system and check. For me the Cortana started responding after the 1st method itself. Hope these methods will solve this Cortana issue for you too.

In other related news, if you are from Japan, Australia, Canada or India, check your region settings and change accordingly if you have set it to US. As Cortana will be made available to these region starting from Build 10532. But for India, at the moment Cortana not yet available and responds to ‘Hey Cortana’ as “I Can’t connect at the moment, try again in a little bit’ . Hoping to see it soon updated for India.