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1 INTERNATIONAL CIVIL AVIATION ORGANIZATION WESTERN AND CENTRAL AFRICAN OFFICE REPORT ON AFI SIP Seminar/Workshop on Quality Management Systems Implementation for AIM Services (17-19 May 2011, Dakar, Senegal) (This report has no official status and is not subject to any formal action by ICAO) 1

2 The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of ICAO concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. 2

4 i-1. Introduction History of the Seminar i-1.1 The AFI SIP Seminar/Workshop on Quality Management Systems Implementation for AIM Services, organized under the aegis of ICAO was convened in the ASECNA Conference room, ASECNA Headquarters, Avenue Jean Jaures, Dakar, Senegal. i-1.2 The Seminar/Workshop was officially opened by Mr. M.S. Jallow, ICAO Regional Director, WACAF Office. i-1.3 The main objectives of the Seminar/workshop were to : a) increase the level of awareness of AIS/AIM Services providers regarding the need for, and application of the SARPs contained in Annexes 4 and 15; b) accelerate the implementation of quality management systems supporting AIS/AIM services across the AFI Region. c) provide briefing relating to international requirements and advances being made in the AIS/AIM fields pertaining to QMS implementation. d) provide a forum for open discussions relating to AIS/AIM matters of mutual interest between Service providers and users. e) provide a forum for AIS/AIM users to articulate their specific needs and requirements; and f) provide a forum where technological advancement and enhancements in the field of AIS/AIM can be displayed and demonstrated. i-2 Attendance i-2.1 The Seminar was attended by 42 participants from 14 Contracting States and Interrnational Aviation Agencies: ASECNA, Eurocontrol, and Jeppesen. i-2.2 The list of participants is at Appendix A. i-3 Officers, Organization and conduct of the Seminar/Workshop i-3.1 To encourage free discussions and an open exchange of opinions, the seminar/ workshop was conducted informally and without an appointed chairman. i-3.2 Mr. G. Baldeh, Regional Officer, AIS/MAP of the ICAO Regional Office, Dakar, served as Secretary of the Seminar/Workshop. The Seminar/Workshop was moderated by Mr. M. Hohm, Technical Officer AIM, ICAO HQ, Montreal and was assisted by Mr. Werner Kurz, Jeppesen Director of International Aviation Affairs in Germany. i.3.3 In his welcoming address at the opening of the Seminar/Workshop, Mr. Jallow expressed his satisfaction with the participation in the Seminar/Workshop (and referred to the objectives of the aeronautical information service which is to ensure the flow of information necessary for the safety, regularity and efficiency of international air navigation). He stated that in spite of the economic hardships affecting most States in the region, such participation highlighted the importance attached by Contracting 4

5 States on the subject to be discussed and urged the participants to ensure that appropriate follow-up action is taken by their respective authorities to implement the findings of the Seminar/Workshop. Mr. Jallow highlighted that the role and importance of aeronautical information/data changed significantly with the implementation of area navigation (RNAV), required navigation performance (RNP) and airborne computer-based navigation systems. i-3.4 The main reference documents for the Seminar/Workshop were: Annex 15 (noting Amendments 30, 31, 32, 33 and 36 to Annex 15 Aeronautical Information Services included new provisions in the areas of quality management of AIS and automated aeronautical information systems and require that Contracting States take all the necessary measures to introduce one properly organized quality system). Annex 4 - (noting the new provisions in amendments 50, 51, 52, 53, and 54 to Annex 4 (Aeronautical charts) with emphasis on aeronautical data quality requirements related to the charting resolution and integrity). Aeronautical information Service manual (Doc. 8126) AFI ANP (Doc Volume 1) AFI FASID (Doc.7474 Volume 2) i.3.5 projection. i-3.6 Series of Discussion papers and Information papers were presented in the form of a video Working languages i English and French were the working languages of the Seminar/Workshop. Translation and simultaneous interpretation services were provided by two freelance interpreters. i-4 History of the Seminar/Workshop i-4.1 Agenda The Seminar/Workshop adopted at its opening session the following agenda. Agenda Item 1. Status of Implementation of ICAO provisions in QMS Agenda Item 2. Measures to Implement QMS within AIS/MAP Services Agenda Item 3. Quality Management System for AIS/MAP Services Agenda Item 4. User requirements for Quality Aeronautical Information Agenda Item 5. QMS Implementation and Planning Agenda Item 6. AIS role within the Global ATM Agenda Item 7. Recommendations and Closing Session 5

6 v Report on Agenda Item 1 Agenda Item 1 : Status of Implementation of ICAO provisions in QMS 1.1 The first working session of the Seminar/Workshop started on Tuesday 17 May 2011 following the opening statement by Mr. Mam Sait Jallow, the ICAO Regional Director for the Western and Central African office who emphasized on the objectives of the aeronautical information services which is to ensure the flow of information necessary for the safety regularity and efficiency of international air navigation. 1.2 Under Agenda Item 1 a), the RO AIS/MAP, Secretary and Coordinator of the Seminar/Workshop, presented a paper on the status of implementation of ICAO Provisions in the AIS/MAP field and with emphases to Annex 15 Standard which states that Each Contracting State shall take all necessary measures to introduce a properly organized quality system containing procedures, processes and resources necessary to implement quality management at each function stage as outlined in above. The execution of such quality management shall be made demonstrable for each function stage, when required. He also emphasized that the established quality system shall provide users with the necessary assurance and confidence that distributed aeronautical information/data satisfy stated requirements for data quality (accuracy, resolution, integrity) and for data traceability by the use of appropriate procedures in every stage of data production or data modification process. The system shall also provide assurance of the applicability period of intended use of aeronautical data as well as that the agreed distribution dates will be met. 1.3 The Seminar/Workshop noted that the ability to view AIP components electronically is becoming increasingly available, especially as the use of the Internet increases. This avoids the necessity to maintain and distribute paper copies. It also allows the user to perform electronic searches for the information of particular interest. 1.4 The Seminar/Workshop noted the current provisions of Standard of Annex 15 (thirteenth edition) which stipulates that each quality management system shall include the necessary policies, processes and procedures, including those for the use of metadata, to ensure and verify that aeronautical data is traceable throughout the aeronautical information data chain so as to allow any data anomalies or errors, detected in use to be identified by root cause, 6

7 corrected and communicated to affected users. 1.5 The Seminar/Workshop reviewed the status of implementation of ICAO provisions concerning the integrated Aeronautical Information package, Aeronautical Information Regulation and Control (AIRAC), Pre-flight and Post-flight information, Aeronautical Charts, Notification of differences from ICAO, Annexes 4 and 15, SARPS and the AFI FASID AIS Tables as presented by Eurocontrol under DP/

8 Report on Agenda Item 2 Agenda Item 2 : Measures to Implement QMS within AIS/MAP Services 2.1 Under this agenda item, the Seminar/Workshop was briefed by the delegated of Tanzania on measures undertaken by the State of Tanzania to implement QMS within their AIS/MAP Services presented under DP/ The Seminar/Workshop noted that the purpose of this presentation was to enable participants to appreciate the efforts that Tanzania has taken in implementing Quality Management System as migrating to AIM as listed below: Organization of AIS in Tanzania Requirements of QMS Efforts taken by Tanzania towards implementation Challenges in implementation of QMS The way forward AIS fall under the Division of Air Navigation Services in Tanzania Civil Aviation Authority. AIS is divided in working Units as follows: i. AIS OPS/MAP-HQs ii. iii. iv. International NOTAM Office at Julius Nyerere International Airport (JNIA). Automatic Message Switching Centre. AIS Aerodrome Units at five major Airports AIS Products and Services provided include the following: AIP, AIP amendments Supplement to the AIP. AIC Production of Aeronautical Charts. 6

9 As per Annex 15 (Recommendation) Quality management system should be applicable to the whole aeronautical information data chain from data origination to distribution to the next intended user, taking into consideration the intended use of data The AIS quality policy states that AIS Tanzania is aiming to provide Quality Aeronautical Information and data by ensuring the information flow necessary for the safety, regularity and efficiency of air navigation, so as to meet the demand and requirement of internal and external customers and committed to ISO 9001:2008 Standard and continual improvement Tanzania Civil Aviation Authority is responsible for provision of Aeronautical Information Services and committed for implementation of Quality Management System, not only in AIS but eventually in the whole organization The Process of QMS Implementation PHASE I October 2008 a dedicated Quality Assurance Manager for the Authority was recruited. The Authority decided that the officer to work with AIS first before embarking on the whole Authority toward ISO certification December 2008 all the AIS Staff underwent through sensitization seminar/workshop in house. PHASE II (QMS manual was develop, including MANS OPS and SSI.) During this phase everyone operated according to procedure and collected records that were demonstrated. PHASE III (Registrar was found who assessed the effectiveness of Tanzania s QMS). On January 2010 the Authority awarded ISO 9001:2008 Certificate. 7

10 2.2.7 CHALLANGES DURING IMPLEMENTATION AIS Budget constraints AFTN System not reliable. Changing staff from one place to another hinders the implementation QMS CHALLANGES AFTER IMPLEMENTATION Too much paper work Traceability and, Data storage Maintenance of Standard and Continual improvement WAY FORWARD To develop electronic system which will assist in traceability, data storage and reducing, if not eliminating paper works. 8

11 2.3 The Seminar/Workshop was briefed by Euro control s presentation through video-web conference jointly carried out from the ICAO Paris Office, Euro control s HQ, in Brussels and the Seminar location in Dakar. The Seminar was apprised on Euro control s initiatives in the Transition from AIS To AIM through the Roadmap Phase I- (Consolidation consisting of the following elements: AIRAC Adherence SARPs WGs-84 QMS on AIS/MAP Services 2.4 The Seminar/Workshop noted that in accordance with Eurocontrol s experience, the accomplishment of QMS in AIS/MAP Services would involve the following issues to be raised and understood by CAA Administrations High level mandates are a must ; Misconception : ISO 9000 = Paper; Management System (not a quality control system); Do it yourself Cost (rules of thumb) 10% of Working Force External fees on consulting/training +Auditor 18 months duration period Note that all would do it again. 2.5 In summary of AIRAC, QMS, WGS-84 and Annex 4, 15 inventory concerning the pre-requisites for transition from AIS to AIM, the Seminar/Workshop was apprised on the following elements: AIRAC Adherence: an essential element ensuring that each person involved makes decisions based on the same information. (Monitoring tool-ptracker, AIS AGORA, Awareness) SAPRS compliance: users should know if anything is different. (Annex 4, 15 inventory publication of differences ) WGS-84 : No PBN without WGS-84 QMS : customer can have confidence in a product in terms of its performance and safety (Documented processes, key performance indicators) 2.6 Under review of DP/13 concerning the AIS to AIM Roadmap Phase2 concerning Data Quality Monitoring, the Seminar was briefed that Data Quality is a degree or level of confidence that the data provider meets the requirements of the data user in terms of accuracy, resolution and regularity (ICAO Annex 15) with the following highlights : 9

12 - Accuracy : a degree of conformance between the estimated or measured value and the true value; (How close to reality) - Resolution : a number of units or digits to which a measured or calculated value is expressed and used; ( How many digits after comma) - Integrity : a degree of assurance that aeronautical data and its value has not been lost or altered since the data origination or authorized amendment (How good is the data) 2.7 The Seminar/Workshop was further briefed that in terms of Annex 15 required integrity levels, a degree of assurance that an aeronautical data and its value has not been lost or altered since the data origination or authorized amendment are defined as follows: Critical Runway threshold, runway holding positions etc (Require as integrity value of error in 100m) Essential Coordinates of en-route navaids, aerodrome elevation, etc; (Require an integrity value of 10-5 I error in 100k) Routine FIR points, Aircraft stands, Airway segments etc (Require an integrity value of error in 1000) 2.8 The Seminar/Workshop was also briefed that on the monitoring aspects, despite automatic and semi-automatic procedures and QMS, the main causes of an inconsistency are : Non compliance data supplied by the originator AIS errors Ambiguities in ICAO SARPs 2.9 In summary the Seminar/Workshop was briefed on the following : Aeronautical data quality key foundation for the present are future AIM data-depended systems Quality of information provided by AIS falls short of the required values There is a need for monitoring data quality-to bring up to ICAO SARPs to be maintained in order to support AIM target levels of safety Under DP/14 Concerning the Transition from AIS- AIM Phase 3, the Seminar /Workshop was briefed on navigation technology from 1933 to 1987 and the impact of Aeronautical information and role of data in ATM in the past and present. The 10

13 Seminar/Workshop noted that relative accuracy is no longer sufficient as Satellite based RNAV Procedures will gradually replace conventional procedures The Seminar /Workshop was briefed on Eurocontrol s Chain Program as follow: - Objective of Chain Support States to establish System wide traceable, auditable processes for; Improve accuracy and quality of aeronautical data until data integrity is increased Enhance data management by establishing common procedures/processes to enable interoperability; Enhance the transfer of AI between origination and publication - Slope of Chain Critical and essential navigation data; Point of origination to point of publication Upstream data operation - Out of scope : Nav. Domain work for origination and procedure design Tool creation 2.12 The Seminar/Workshop was further briefed that a SLA Service Level Agreement is a contact between a service provider and its customers and that SLA defines the following : Services to be provided Associated indicators Acceptable and inacceptable service levels liabilities and responsibilities of the parties Action to be taken in specific circumstances 2.13 Furthermore the results of an SLA would be the following : Clarify of Service and Product Business Plan Better Communication Mutually agreed standard A process for gauging service effectiveness A guard against expectation creep 2.14 In Summary, Seminar/Workshop was apprised on ICAO requirement for arrangements between the AIS and Data originators as follows: 11

14 - Bilateral and Trilateral types of SLA for AIS - SLA Structure : Document and processes - SLA s area crucial tool for driving business performance Note 1 : Without an SLA with an internal or external provider, how can you effectively judge the suppliers performance. Agenda Items 3 Report on Agenda Item 3 Quality Management System for AIS/MAP Services 3.1 The Seminar/Workshop reviewed DP/6 and DP/10 concerning the importance of QMS, training aspects for AIS/MAP Services and understanding and implementing ISO 9000 Series Quality management system in AIS/MAP Services were initiated by the following : Introduced into Annex 15 by Amendment 29 in 1997 Applicability date of the Quality system was 1 January 1998 Annex 15 specifications updated by the AIS/MAP/ The Seminar/Workshop was the apprised on the aspects of QMS in AIS/MAP Services : Quality system established should be in conformity with the ISO 9000 series of quality assurance standards and certified by an approved organization (Amendment 30 to Annex 15) The system must provide users with assurances and confidence that aeronautical data satisfy stated requirements for quality Quality management must be demonstrable for each functional stage of aeronautical data handling Aeronautical data record must be traceable to its origin With regard to compliance of QMS within AIS/MAP Services, the following were noted : Demonstration of compliance of the quality system applied by audit Non-conformity, remedial action Audit observations and remedial actions documented Necessary to implement quality management at each AIS function stage 12

15 3.1.4 On matters concerning Quality System and AIS Personnel, the following were noted: Skills and knowledge required for each function shall be identified and AIS personnel assigned to perform those functions shall be appropriately trained States shall ensure that AIS personnel possess the skills and competencies required to perform specific assigned functions Appropriate records shall be maintained so that the qualifications of AIS personnel can be confirmed Initial and periodic assessments shall be established in order to allow the AIS personnel to demonstrate the required skills and competencies Analysis of periodic assessments of AIS personnel shall be used as a mean to detect and correct shortfalls In the context of the Quality System, the objectives concerning skills and competency management must include: identification of the functions to be performed establishment of the knowledge and skills required for each step of the processes assurance that the personnel assigned to those functions have the required knowledge and skills and, that they are competent to perform those functions States must place emphasis on the human component in their quality management program for AIM development of an ICAO training program by establishing uniform standards for the qualifications and scope of knowledge which must be met by AIM technical officers worldwide 3.2 Under review of DP/10, the Seminar/Workshop noted the following importance of QMS for AIS/MAP Services Need for quality is greater than ever in current environment: Higher accuracy of data required to support RNAV, RNP & data-dependent airborne computer-based nav systems Quality requirements evolved to include: Integrity Accuracy Order of publication & charting resolution Protection of electronic data Annex 15 specifies quality requirements for aeronautical data and requires States to introduce quality system to implement QM at each stage of AI: Originating Collating Editing Formatting Storing 13

16 Publishing Distributing Annex 15 also recommends that quality requirements be met by quality system compliant with ISO ISO 9000 & Customer Focus ISO 9000 emphasizes customer satisfaction Customer will determine acceptability of product/service delivered In AIM context, customer is user of AI/data: Pilots Aircraft operators ATC Flight planning organizations General aviation Data vendors Etc A Process Approach Process: set of activity that transform inputs to outputs; Requires resources Process approach: application of system of processes, together with identification and interaction of these processes, and their management; Process approach is at core of ISO 9001; Process may be linked to previous to succeeding process; ISO QMS requirements focus on systematically identifying, organizing, documenting, managing and improving processes, and interactions between processes; All activities and resources related to AIM have to be managed as a process; including operational and administrative Data Quality Process Extends from original data sources through AIS & publication to end-users QMS required for all organizations operating within total aeronautical data chain Data supply chain management based on QMS and supported by Service Level Agreements (SLAs) Annex 15, QMS & ISO 9000 Annex 15 recommends ISO 9000 be used when developing QMS for AIM New ICAO Manual under development Guidance to meet Annex 15 requirements for States to introduce QMS for AIS Addresses key requirements of QMS Development of quality manual Methodology & concepts derived from ISO 9001:2008 QMS Requirements ISO 9000:2005 QMS Fundamentals & Vocabulary ISO 9001:2008 QMS 14

17 Specifies QMS requirements for all organizations, products and services Only standard in ISO 9000:2000 family that can be used for certification of system AIS provider can only seek QMS certification after validating that every ISO 9001:2008 requirement is met ISO 9001:2008 only defines fundamental requirements and framework for certification Each AIS provider needs to formulate its own QMS based on its own needs, processes & circumstances Most AIS providers will already have system in place to address ISO requirements Will be able to address ISO 9001:2008 in a simple & cost-effective manner ISO 9001:2008 & Process Approach Process approach must be follow as per ISO 9001:2008 To develop and maintain effective QMS AIS provider needs to identify and manage numerous linked processes, such as: Process for review of requirements related to products Process for provision of such products Process for monitoring quality of products ISO 9001:2008 Structure Clause 1 Scope Clause 2 Normative reference Clause 3 Terms and definitions Claude 4 QMS Claude 5 Management responsibility Clause 6 Resource management Clause 7 Product realization Clause 8 Measurement, analysis and improvement ISO 9001:2008 Structure (Cont d) First 3 clauses set the stage for requirements The Shall clauses (requirements) are stipulated in last 5 clauses QMS described in clause 4 encompasses 4 major groups of processes, within process-based QMS They are described in clauses 5 to 8: Management responsibility Resource management Product realization Measurement, analysis and improvement General Requirements for QMS Implementation Identify processes needed for QMS Determine sequence and interaction of processes Determine criteria and methods required to ensure effective operation and control of these processes Ensure availability of information necessary to support operating and monitoring of processes 15

18 Measure, monitor and analyse processes, and implement action necessary to achieve planned results and continual improvement Management Responsibility AIM managers have responsibilities within quality system, related to: Quality policy Commitment to quality Customer focus Planning Management representation Management review QMS Documentation ISO 9000 requires QMS be properly documented Different documentation levels exist (4) QMS documentation includes: Quality & objectives Quality manual Documented procedures Work instructions/operational procedures External docs which can include specifications, statutory and regulatory requirements, standards, codes, etc. Forms and records Quality plans, usually used in complex projects, products, processes or contracts Documentation Requirements Documentation for QMS must include: Documented procedures Documents required by organization to ensure effective operation and control of its processes Extent of QMS depends on following and may be in any form or type of medium: Size and type of organization Complexity and interaction of processes Competence of personnel Auditing Process ISO requires audit criteria set of policies, procedures or requirements used as reference Those materials are contained in QMS documentation During audit, certification body/registrar will try to: Verify of AIS provider is doing what it says it will do (QMS doc) Confirm if QMS is effectively implemented Real importance of audit is to confirm that QMS is effectively implemented and maintained So that benefits of establishing the system are realized 16

22 Report on Agenda Item-4 Agenda Item 4: User requirements for Quality Aeronautical Information 4.1 Under this agenda item, the Seminar/Workshop reviewed the user requirements for aeronautical information as presented by charts/documents/navigation databases producing agencies represented by Jeppesen. 4.2 The Seminar/Workshop was informed that the objectives of AIS was stipulated in Annex 15, Chapter 1 which states : Introduction : Ensure the flow of Aeronautical Information necessary for the safety, regularity and efficiency of international civil aviation ; and Annex 15 standard which states: Each Contracting State shall take all necessary measures to ensure that Aeronautical information it provides is adequate, of required quality and timely. 4.3 The Seminar/Workshop was further informed that over many decades, navigation technology and operational requirements did not change much from For decades, operational requirements and the provision of Aeronautical Information by State AIS offices was going hand in hand and did not create problems due to the following reasons: - Navigation was based on conventional navaids on the ground ; - Relative accuracy was sufficient for pilots; - The primary medium for aeronautical information in the cockpit was charts. - Aeronautical Information published by AIS offices meet the charting requirements ; - The amount of Aeronautical Information and the number of changes was large but still manageable with manual processes ; - impact of late information was less significant; - Data quality and integrity could be achieved with manual processes along the entire data chain ; - Data resolution was of lesser importance. 4.4 However, the Seminar/Workshop noted that the aviation world has changed with the first Flight Management System (FMS) on-board of aircraft and for FMS operations, navigation databases became very important. It was noted that presently, almost all worldwide procedures are available in databases and charts are no longer the only tool for navigation. Since pilots rely on-board navigation databases, information has been expanding rapidly and the impact of late information is very high if aircraft operation depends on FMS and on-board navigation databases. 4.5 The Seminar/Workshop was briefed that satellite based RNAV procedures will gradually replace conventional procedures and that relative accuracy would no longer be sufficient due to the 20

23 following requirement for performance based operation : - Future aircraft operation and navigation will be based on defining performance requirements in the form of RNP values; - ICAO has endorsed the concept of Required Navigation Performance (RNP) which is a statement of the aircraft navigation performance defined in terms of accuracy, integrity, availability and continuity of service necessary for operation within a defined airspace ; - Efforts of all States must be aimed at providing positioning and navigation data at the required performance level to support the various applications in the ATM requirement. 4.6 The Seminar/Workshop noted the goal of seamless information for AIS from gate to gate for all operational needs. It was also noted that the future has already started with a cockpit technology which is beginning to change from self-contained instruments to software and data-driven integrated graphical situational awareness. The Seminar/Workshop noted the following : - That paper charts are being replaced by Electronic Flight Bags ; - That Electronic Flight Bags (EFB) are database driven and is much more than an electronic chart viewer; - That Aeronautical Databases are already used for terrain, obstacles and Airport Mapping ; - That new applications define new data requirements. 4.7 The Seminar/Workshop noted that at present, virtually all worldwide procedures are available in the FMS. Charts are no longer the only tool for navigation and Pilots rely on their on-board navigation databases. New technologies enter the cockpit, and Aviation is changing to Performance Based Navigation (PBN) which requires data in much higher quality, making relative accuracy to b e no longer sufficient. Cockpit technology over the past 40 years changed from self-contained instruments to software and data-driven, integrated, graphical situational awareness Paper charts are being replaced by EFB EFB is database driven and it is much more than just an electronic Chart Viewer Aeronautical Databases are used for Terrain, Obstacles, and Airport Mapping 4.8 The Seminar noted that these revolutionary changes in our aviation world mean the following for aeronautical information and for AIS/AIM: The role and importance of aeronautical information changed significantly with the implementation of RNAV, RNP and more precise airborne computer systems. Aircraft are becoming database driven and their operation requires access to aeronautical 21

24 information of a significantly higher quality than is currently available. Efforts of all States must be aimed at significantly improving their AIM systems to assure that aeronautical information will be available in the right quality, the right form, at the right time, for the right user and it must be available without restriction. Improvements are needed without further delays because the future has already started. 4.9 The aeronautical data chain The entire data chain must be supported by rigid Quality Management Systems 4.10 Data Quality The Seminar was apprised on the following Data Quality within PBN; Most actors in the data supply chain achieve data integrity no better than 10-3 (routine) Most data for PBN operations requires integrity levels of 10-5 (essential) or 10-8 (critical). PBN is extremely data-dependent requiring timely Aeronautical Information of considerably higher quality than is generally available today. In principle, aeronautical data of poor or insufficient quality may compromise the safety of air traffic operations which can lead to an airspace user hazard resulting in an incident or accident. Providers of aeronautical information are facing new challenges in having to serve computer-based navigation applications and decision support tools, all of which are data reliant. This requires that more attention must be given to the importance of the aeronautical data quality to mitigate a substantial portion of identified risks The Seminar was briefed that ICAO Annex 15 defines International Standards and Recommended Practices for Aeronautical Information Services. Ammendment 36 to Annex 15, issued 18 November 2010, contained new and revised provisions for the implementation and execution of Quality Management Systems which is defined as folows:. Quality Management Systems shall be implemented and maintained encompassing all functions of an aeronautical information service as outlined in The execution of such quality management systems shall be made demonstrable for each function stage, when required. The quality management system established in accordance with should follow the International Organization for Standardization (ISO) 9000 series of quality assurance standards, and be certified by an approved organization. An ISO 9000 certificate, issued by an accredited certification body would be considered an acceptable means of compliance ISO 9001 QMS for AIS/AIM identifies the following : 22

25 In the end-to-end environment between the data originators and AIS, data is originated at its sources, assembled, processed and formatted to meet the requirements of its end applications. A Quality Management Process is that which provides the framework upon which the procedures for doing the job are developed, managed, controlled, assessed, and changed. This leads to the necessity to implement techniques and procedures throughout the entire process to ensure the aeronautical data meets quality requirements 4.13 The processes defined by a Quality Management System in AIS/AIM must assure that the following data quality characteristics will be met. The data shall have the agreed data quality, characterized by: the accuracy of the data; the resolution of the data; the confidence that the data is not corrupted while manipulated, stored or in transit (data integrity assurance level); the ability to determine the origin of the data (traceability and meta-data); the level of confidence that the data is applicable to the period of intended use and the assurance that it is provided to the users according to the AIRAC requirements (timeliness); the assurance that all of the data needed to support the function is provided (completeness); the format of the data meets the user requirements Seminar/Workshop was apprised on the following when ISO 9001 is implemented in an organization: Well defined and documented procedures improves the consistency of output Quality is constantly measured Procedures ensure corrective action is taken whenever defects occur Defect rates decrease Defects are caught earlier and are corrected at a lower cost Definition of procedures identifies current practices that are obsolete or inefficient Documented procedures are easier for new employees to follow Operational efficiency is increased Customer satisfaction rises 4.15 The Seminar noted the following Quality standards in the Industry New cross reference note in Amendment 36 to ICAO Annex 15: Note - Supporting material in respect to the processing of aeronautical data is contained in RTCA Document DO-200A and EUROCAE Document ED-76A Standards for Processing Aeronautical Data. These standards support the development and application of aeronautical databases. 23

26 Report on Agenda Item 5 Agenda Item 5 QMS Implementation and Planning 5.1 The Seminar/Workshop discussed the issue of understanding and implementing ISO 9001:2008 as presented in DP/8 and noted the following : 5.2 Top Management How to implement a QMS? Planning & Designing Describing Implementing the QMS Improving the QMS Get in first by.. Learning about ISO Planning the project and assigning responsibilities Make your commitment visible by.. Providing resources 24

27 Rewarding participation in the ISO project 5.3 In ISO 9001:2000 there is significant emphasis on the role of Top Management as follows : provide evidence of commitment establish the quality policy ensure quality objectives are established conduct management reviews ensure availability of resources 5.4 Gaining Management Support through: Education, training ensure management understand the need for a quality management system and the potential benefits Investments/Dividends management will understand the concepts of investing in order to achieve returns stress the long term cost advantages and potential improvements in efficiency 5.5 Cost of Implementation This will depend upon a number of factors, for example: The size of the organization The number of distinct processes and activities that need to be managed How well the organization is managed The amount of required documentation, e.g. records, that already exist 5.6 Planning for ISO 9001 Implementation Planning & Designing Phase: Getting a clear picture of how you already comply Developing an Action Plan INITIAL SURVEY Start by reviewing the current situation What elements of a QMS are already in place? Organisation charts Process documents Forms and records 25

29 5.6.5 Describing ISO 9001 Implementation Describing Phase: Description of What Exists Interfaces Process mapping QMS FRAMEWORK The framework of the Quality Management System starts with Top Management they set the business objectives they must then establish an organization to put those policies into action they must ensure that key processes are controlled 27

30 they must identify responsibilities and interfaces they must ensure that resources are provided ISO 9001 FRAMEWORK ISO 9001 states : All requirements are intended to be generic Applicable to all organizations Where a requirement cannot be applied it can be considered for exclusion Exclusions are limited to clause 7 Must not affect ability to provide product that meets customer and regulatory requirements SUGGESTED APPROACH Examine requirements of clause 7 Determine whether any may be considered for exclusion Be sure that this can be justified against the ISO 9001 stated criteria Document the exclusion and justification in the Quality Manual SYSTEM DOCUMENTATION The framework of the system documentation will depend upon the business structure, e.g. The size and complexity of the organization Is there a department or team-based structure? A typical documentation structure is shown on the next slide TYPICAL QMS STRUCTURE 28

31 DOCUMENT FORMAT ISO 9001 States: The documentation may be in any form or type of medium Therefore it could be in text form or in the form of process maps/flowcharts It could be a paper-based system or could be on computer, e.g. accessed via an intranet browser CHOOSING a FORMAT Each organization can choose its own format The majority at present have paper-based text documents Increasingly organizations are using flowcharts and computerised systems a computer based solution often has advantages when it comes to document and change control Implementing ISO 9001 Making the QMS Work involves putting planning into action PRODUCING the QMS Documentation (THE QUALITY MANUAL) Description of the organisation Quality Policy, key objectives Structure of the organisation Interfaces, responsibilities 29

Sent: 11 May 2011 10:53 Subject: Please find attached a revised amendment letter, extending the contract until 31 st December 2011. I look forward to receiving two signed copies of this letter. Sent: 10

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