What happens when software vendors have a partial solution to their software release issues and have to choose between their own product and an open source one? Basically, a cultural problem presents itself: there is a heavy bias to use a combination of open source and homegrown software.

This is great in theory and complementing the combined solution with commercial solutions also makes sense. But, when and how?

Eric Kunkel of MMA Technologies describes the value of implementing Serena Release Manager and how Serena Software can help IT organizations implement a DevOps solution to close the gap between application development and IT Operations.