Customer Service Contact Numbers

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BT Contact Number: 0800 800 150

Call BT on their freephone customer service number 0800 800 150 to contact a representative for technical support regarding a problem with your broadband internet connection or telephone service.

About BT

BT is a British multinational telecommunications services company that provides telecom and IT services to customers throughout the United Kingdom. For instance products include total broadband, BT Infinity and even a mobile phone network. Many customers also subscribe to the company’s television services where they can watch the popular BT Sport Channel on their TV or on a mobile app.

BT Broadband Enquiries – 0800 800 150

Call BT on their freephone broadband enquiries telephone number 0800 800 150 to contact a representative about any issues with your internet connection. For instance, you should get in touch for technical support as the representative can inform you how to repair a broken BT hub if you are unable to connect to your wi-fi or to ask how to improve the speed of your connection. Similarly, callers should ask how to upgrade to BT Infinity if they would like unlimited streaming allowance as part of their internet connection. New customers can ask about the cost of the broadband service before setting a connection but it should be noted that you will need to purchase BT line rental before hand.

Billing and Accounts Helpline – 0330 123 3311

Call BT on their billing and accounts contact number 0330 123 3311 if you would like to check your balance or pay a bill by the telephone. You should phone the 24-hour support line if you think you have been overcharged on a monthly bill or if your services have been disconnected due to a late payment. You can also get in touch to manage your BT account details if you would like to change your payment card or home address over the phone.

Call Costs and Contact Hours

The BT customer service departments use a freephone 0800 contact number meaning that they will always be completely free of charge from both UK mobiles and landline telephones. However, the billing enquiries helpline uses an 03 number that will charge callers the same standard per-minute rate as any other local call made from the United Kingdom. The BT phone numbers that are featured on this website are open for calls 24 hours a day, 7 days a week.

Key BT Contact Numbers – at a glance

BT Department

UK Contact Number

Opening Hours

Customer Services

0800 800 150

24 hours a day, 7 days a week

Billing and Accounts

0330 123 3311

24 hours a day, 7 days a week

Broadband Enquiries

0800 800 150

24 hours a day, 7 days a week

Technical Support

0800 800 151

24 hours a day, 7 days a week

Moving Home

0800 100 400

8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays

Cancellations

0800 345 7310

8am-9pm, Monday to Friday, 8am-8pm on Saturdays and 9am-6pm on Sundays

Complaints

0800 800 150

24 hours a day, 7 days a week

Write a Letter of Complaint

You can make a formal letter of complaint if you are happy with the TV, broadband or even telephone service that you have received or with the conduct of a particular member of staff when writing to the BT customer service postal address: BT Customer Correspondence Centre, Providence Row, Durham, DH98 1BT, United Kingdom.