Note: The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, public holidays, customs issues, and any other event beyond our direct control.

* Brazil direct mail is temporarily closed (from 9th February to 19th February due to the Chinese New Year), it will be reopened later.

* European direct mail is temporarily closed (from 9th February to 23th February due to the Chinese New Year), it will be reopened later.

* Expedited shipping can not be used for PO Box addresses

Shipping From Local Warehouses

EU Warehouses

UK: usually 3-6 business daysOther EU countries: usually 7-10 business days

US Warehouses

USA: usually 3-6 business days Other American countries: usually 7-10 business days

Shipping from your local warehouse is significantly faster. Some charges may apply.

In addition, the transit time depends on where you're located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

Paying with Sofortbanking

1) Select Sofort as the payment method of your order

2) Enter your card details and click "Submit"

3) Your payment will be processed and a receipt will be sent to your e-mail inbox

NOTE: - Sofort is only available for orders shipped to Austria, Belgium, Germany. - Sofort payments can take up to 3 days to be processed. After the transaction has been confirmed, the status of your order will be updated from "Payment preparing" to "Packaging".

Paying with Giropay

1) Log in to your Banggood account

2) Select Giropay as a payment method

3) Click “Checkout with Giropay”; you will be redirected to the Giropay payment page

IMPORTANT NOTE: After placing an order, please check your inbox for a confirmation e-mail which will contain some instructions on how to proceed with the payment. We will not ship your order until when the transaction has been completed.

Paying with Cash on delivery（COD）

1) Go to our homepage

2) Open the page of a COD product

3) Add a COD product to your shopping cart

4) Select the shipping method called “Middle Direct Mail”

5) Choose the payment method “Cash on delivery”

6) Submit your order

Note: We currently offer COD payments only for Saudi Arabia, and the United Arab Emirates. We will send a confirmation code to your mobile phone to verify that your contact details are correct. Please ensure you follow all the instructions contained in the message.

How Do We Pack Your Order?

We ensure your item(s) be well-packed with the suitable packaging material. Ensure item(s) arrive to you in safety.How do we pack your order?

This return policy are only available for the sub categories of Toy and Hobbies Products.

Return Policy

DOA (Toys and Hobbies Products Defective On Arrival)

If the product arrived broken please contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). Then follow the 3-day buyer guarantee.

Because these items are high-value, we may ask you to send back the defective item. When you return the item, it should come with all included accessories such as the cable, charger, and battery. If an item is missing we will ask you to pay for them. We will be in charge of all of the return shipping fees.

3 Days Dislike Toys and Hobbies Products

If you dislike the item for any reason, you can contact us within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment). You need to offer photos or videos to show us the item is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition, the item should be returned to us. You need to pay the full cost of shipping the item back to us and the original shipping paid to send the item to you. We will refund the price you paid deduct all shipping charges after we have received the item, checked the condition and made sure the original accessories are included (all items must be without any damages or scratches).

Note: During the return shipping you are responsible for any customs charges or tariffs to return the item. In these cases, we will deduct the taxes we need to pay from the refund you will receive.

Broken Within 3 Days

If the item is faulty due to a manufacturing fault within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment), we will arrange to resend or refund depending on your preference. We will cover the cost of the postage fee you pay to return the item to us. The shipping fee will be refunded to you after the returned item has arrived in our warehouse with the receipt, any further costs incurred during the return process will be at your expense. Once we receive it and confirm the item's problem we will arrange a replacement or refund you.

If the problem can be solved by other ways like upgrading the system or spare parts we can offer other compensation. Customers can discuss this with customer service to reach an agreement. Artificial factors such as dis-assembly, misuse, drops, crashes or falls, water damage, unofficial firmware or software modifications or any others causes of damage are not covered.

Broken After 3 Days

If the item is faulty after 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment), we will not provide any refund, resend or repair service. We will only provide advisory services to help you solve the problem.

Notes:

1. All customers need to confirm with our customer service or salesman about the return address and details before you send the defective item back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you.

2. Under all of the above situations any resend or refund will be made only after we get the returned item, confirm the item is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.

3. The shipping fee for sending the item back to us will be paid by customers except for DOA and broken within 3 days situations.

4. Please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX... as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can't receive the item we can't arrange a replacement or repair.

5. We advise you to put a note in the returned package that includes the following details:

1) Your order number;2) The returned item's name or SKU;3) Your return reasons.This note will help expedite our processing time.

6. If you have have difficulties in sending the item back, such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.