For our multinational client in agricultural machinary industry we are looking for experienced Senior Professional with travel willingness for Regional Technical Support Coordinator position.

Responsibilities:

• Managing and coordinating the activities of the field service and technical team: objective setting and review, personal appraisal process, ‘day to day’ people management function.• Provide leadership of field support and technical support staff.• Prioritize and communicate support staff schedule to EMEA team.• Support/supervise key projects in EMEA with technical product knowledge and installation know-how.• Support key accounts with on-site support, when needed• Provide technical assistance to dealer network via phone or on-site• Access the effectiveness of the support based on measurable customer service feedback• Manage support costs within agreed budgets.• Responsible for documentation of field issues and communication to the appropriate group for resolution.• Conduct dealer training sessions to allow continuous improvement of the dealer base.

Requirements:

At least 5 years relevant experience in a Dealer Technical Support positionCollege degreeProven management experience with field representatives would be considered an advantageHigh-level PC expertise. Microsoft Word, Excel, Powerpoint intermediate – Access basic.Ability to communicate cross functionally and also with customers/dealers.Experience in organizing and developing training is preferred.Requirement for travel – 50% travel is required

If you are interested in the position above, plese send your CV in MS Word format to Molnár Piros, E-mail cím megjelenítése. Please rest assured that your personal details will be dealt with in a professional and confidential manner. Thank you!