Verizon: PUK code is locked

Has anyone seen this message? It just started this afternoon for on my tbolt. When I turn the screen on and it is locked, there is a picture of a SIM card with a red "X" and it says "PUK code is locked" and below it says "Please contact Customer Care". Anyone know what this means and how to fix it? Thanks.

Edit: I forgot to mention that I have no VZW cell or data signal either. The only thing I can get is WiFi.

Re: PUK code is locked

Originally Posted by inthruoutdoor

Has anyone seen this message? It just started this afternoon for on my tbolt. When I turn the screen on and it is locked, there is a picture of a SIM card with a red "X" and it says "PUK code is locked" and below it says "Please contact Customer Care". Anyone know what this means and how to fix it? Thanks.

Edit: I forgot to mention that I have no VZW cell or data signal either. The only thing I can get is WiFi.

Re: PUK code is locked

Happened to me today. Never saw this before. Dropped my TB this morning, which I never do (ha), so figured that may have been the cause. powered down, removed the battery, and pulled out and reseated the SIM card, put the battery back in and powered up. PUK code is locked message is no longer there ... so far! Thanks for the tips!

Re: PUK code is locked

I'm randomly having this problem too. And get this on ATT with a HTC one X. Its software related, its a glitch possibly related to an App. Have already replaced both the phone and the SIM is what's crazy so that eliminates the possibility of it being hardware. Have spent hours on the phone with ATT, and its got to be something causing it. Tell me what apps do you have installed?

Re: PUK code is locked

Re: PUK code is locked

I have been getting this intermittently for some time. This works for long periods for me: Take out the SIM card. I am told there is a slight manufacturing flaw with this model. Place a piece of clear tape to hold the card securely into the tray in which it lays. The tray does not exactly match the SIM (you would need a mic to tell) and so the phone sometimes loses contact with the SIM

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