User comments

Hi
I cant seem to find Phonecopy on my cell yet computer shows it is downloaded. I can see my contacts when I log on your site but cant connect. Phone is a Sony Xperia C1904. Any advice?? barnesws1, 25/03/2015

what would u have done if it was u in place of Google
prabhinder66, 06/03/2015

Please contact Google support.Phonecopy support team, 06/03/2015

no i m talking about google account Gmailprabhinder66, 05/03/2015

Then you need to ask Google.Phonecopy support team, 05/03/2015

Hi i forgot my username of gmail and password and i cant reset it is there any way i can bring it back?
prabhinder66, 04/03/2015

If you are asking for user name and password of your PhoneCopy account, please use Lost Password link from www.phonecopy.com home page. Phonecopy support team, 04/03/2015

hi my e250s currently in 4.4.2 kitkat s5+n3 but the wifi didn't connecting what should i do pls help me
uugii, 23/02/2015

Sorry, we are support for PhoneCopy.com and we can't help you with your hardware problemsPhonecopy support team, 24/02/2015

Hi I did a backup from a Sony Ericsson to Phone Copy, now I want to go from the server to the new Trend 7580.Can I do it without wiping the contacts on the Android? In the app I did a combine both, only to find that the server contacts were deleted afterwards! (I did an undelete so at least that worked)
Anybody?

corc, 01/02/2015

Hi, Combine both shoudl keep contacts from both data sources. I recommend yout Combine Both to get contacts from the server to new phone along with keeping already saved contacts in the phone.Phonecopy support team, 02/02/2015

Well, thats what I had tried.In the app it wanted me to go through one of 3 routes-gmail, Sansung or SMS.I don't know if it makes a difference? Another interesting thing was, afterwards using the the old phone I transferred the contacts using bluetooth to the Samsung. It transferred ok but now Gmail on the Samsung can',t see any emails in any of its folders . I'm sure if I delete the Gmail account and reinstall it that a lot of my contacts will disappear again! corc, 02/02/2015

Hello,
the app gives you choices to decide which contact database you want to sync the contacts with.
Samsung is the local contacts (recommended), while Gmail is the contacts storage used by Gmail app and it may interfere with PhoneCopy synchronizations.Phonecopy support team, 02/02/2015

Hi thanks Just a recommendation- maybe you should highlight the recommended one in the app logon page, it might save a few support calls! Regardscorc, 02/02/2015

i don't want my sms messages to be synced or backed up; just my contacts how do I do that?coollady, 15/01/2015

In the application go to Advanced and Account, then Account settings and uncheck SMS check box.Phonecopy support team, 16/01/2015

I am using Galaxy S5360. All my contacts got deleted suddenly. How to retrieve all the contacts again. Please help me out.

Regards
K R Kannankrkannan2000, 12/01/2015

If you had PhoneCopy backup before you will find in under Deleted Contacts folder.Phonecopy support team, 13/01/2015

in my micromax a44,wifi is not working after doing reboot in my phone.help me with this...mohit17, 05/01/2015

It is software or hardware problem of your phone not related to PhoneCopy. Sorry.Phonecopy support team, 05/01/2015

HI, if i delete delete my messages in my phone after first synchronization, and again i synchronize after one day then my first synchronized messages will be gone from phoneCopy server Is it true? tell meanilgadde, 04/01/2015

You will find it under Deleted Messages button and you can restore it to active messsages list. In case you are Premium user you will get it synchronized back to your phone then.Phonecopy support team, 04/01/2015

if i reset my mobile my contacts and messages in phinecopy was lost?
anilgadde, 04/01/2015

When you use single directional synchronization during first synchronization after reset, you will get contacts from PhoneCopy to your phone. If you acidentally delete it you can always restore it from Deleted Contacts folder to active list and on next sync you will get it synchronized back to your phone. SMS upload back to phone is available only for Premium SubscribersPhonecopy support team, 04/01/2015

Hi, I just downloaded and synchronized contacts from samsung SGH-T679. In the phonecopy account on line I see a list of 546 contacts (from the phone) but I see no phone numbers, and many contacts do not list name.
kmaul6, 29/12/2014

It can occur when you select contact database which doesn't contains numbers. Please go to Advanced and Account in the application and then select Account settings. There you can select correct contact database. Phonecopy support team, 29/12/2014

other problem of wifi speednagoriimtiyaz, 27/12/2014

How is your problem related to PhoneCopy?Phonecopy support team, 28/12/2014

i have videocon a24 the problem is on playstore & gmail login i have other function of broser not problem only play store & gmail login problem other wifinagoriimtiyaz, 27/12/2014

Sorry, it looks you have problem with other service than PhoneCopy and you have to search problems there.Phonecopy support team, 28/12/2014

I have a phone "Huawey Ascend Y600" and I have not found in the list of compatible phones . The phone has 2 Sim. There is a similar phone ? How can I fix the problem ?rosygiurgevich, 20/12/2014

how can i transfer my contacts and sms to my new phone. plz explain.
msgforgiri008, 18/12/2014

Depends which phone model you have . . just look to supported devices list and follow our guides.Phonecopy support team, 18/12/2014

I'm trying to buy a subscription, and I clicked on the button that says "I'd like to buy a subscription." Instead of taking me to a sales page, the button disappears. How do I get to the sales page?tkanda, 11/12/2014

Please try refresh page or try another browser. Also can you kindly tell us which browser you used when it didn't work?Phonecopy support team, 12/12/2014

Hello, after synchronizing I find phonecopy has imported all the contacts from my gmail account, even those who consist only of an email address (captured automatically by gmail, those which appear under 'Other contacts' in gmail Contacts).
I would like to get rid of those, i.e. sync only the contacts which belong to a 'real' category.
Any way to do that?haton, 10/12/2014

Hello, when you synchronize with some account, all contacts from it will be transfered. In your case it was Google account, which is adding those email addresses as contacts. If you delete them, Google account will create them again. We recommend you to use your (local) phone account instead of Google account for storing your contacts - if it is possible.Phonecopy support team, 11/12/2014

Sony ericsson X10 mini is works on android eclair and your app requires android froyo and higher. So app not working. Give me another method.ikunal15, 01/12/2014

Sorry we don't have support for older android versions than 2.2. Phonecopy support team, 01/12/2014

Anyway to sync contacts using sync settings like we have done in nokia s40 phones? Sony ericsson xperia x10 mini have an option in sync settings namely "sync ml".ikunal15, 03/12/2014

You can try it but we don't tested it yet. But i believe it will work.Phonecopy support team, 03/12/2014

PhoneCopy supports many SyncML phones. But we didn't have chance to test X10 mini SyncML synchronization. There are obviously some exceptions in the SyncML implementation of each phone which has to be reflected to server service and without testing exact phone model we can't guarantee full functionality. Sorry.Phonecopy support team, 06/12/2014

Also we didn't find any syncml phone synchronizing our service using your username. Please check if you have active mobile internet connection. If you will be able to start synchronization with our server we will be able to find why the phone don't want to synchronize correctly.Phonecopy support team, 06/12/2014

Please help me I forgot my backup and restore password. What do pls tell mehimanshukumar2014, 27/11/2014

Please use Lost Password link from home page.Phonecopy support team, 28/11/2014

I have synchronised my contacts and other details just today. Can I see all these on phonecopy's website?rajkgoel, 27/11/2014

we didn't find any phone using your username. Which phone you used to synchronize?Phonecopy support team, 27/11/2014

I used phonecopy app for my Nokia E90 to upload my calendar to the phonecopy Server. This still works.
Since Nov 11th (last sync) there is no Google calendar syncronisation.
So I deleted the Google account as a registered device Then I tried to create it again. But there is no Option anymore (or I can't find it)
I tried to sync with phonecopy app on my Samsung Galaxy Tab 4, but I am given only the Option to sync my contacts.
Is the syncronisation of calendars no longer supported?
This would be very sad and preventing me from using phonecopy anymore.qsengkai, 25/11/2014

Sorry, the problem is based on discontinued connection from Google. We are working on another similar solution but can't promise when we will launch it. Phonecopy support team, 26/11/2014

HI all, I have saved all my contacts to Phone Copy, and can see them on there, BUT , I cannot down load them back on to my phone, ( I`ve deleted all the contacts from my phone of course )
I`ve tried every conceivable combination of Sync but not contacts in my address book ??
How are the contacts downloaded to my phone, via a USB cable I hope or some via WiFi ??unknown user, 24/11/2014

Solved via private mail.Phonecopy support team, 26/11/2014

Need help. I reset my phone but I forgot to backup. And my contacts are all erased. Please help meveronica_guillo, 22/11/2014

if you didn't make backup before we can't hel you. SorryPhonecopy support team, 23/11/2014

hey i want to sync my husband email sms call log gallery and contacts to some email or through any other option but secretly. i dont want him to know about this. is it possible .. he has micromax canvas 2 a120 model cell phone.. please suggest asap i have only one day time ...as he is leaving town tomorrow for 1 month. thank yousanjanakumari, 18/11/2014

You can use PhoneCopy app to backup contacts and SMS, then you can delete PhoneCopy app and you will have data accessible via online profile on www.phonecopy.com. But feel your request as privacy problem. Think about it.Phonecopy support team, 18/11/2014

Okay. Is phonecopy available on playstore? Please tell me procedure.. is it free service ..or any free trial ?sanjanakumari, 22/11/2014

Okay. Is phonecopy available on playstore? Please tell me procedure.. is it free service ..or any free trial ?sanjanakumari, 22/11/2014

HI. :) somebody can help me to fixed my phone? i have a ntt docomo aquos phone SH-06D .... how can i Fixed my phone that stuck on boot screen? somebody help me please... if someone knows please message me on facebook my name is John Row-tsild lobite or email me at gorilla_dunk10@yahoo.com.. i hope that someone can help me thank you :Dgorilla_dunk10, 09/11/2014

Sorry this is PhoneCopy.com discussion i recommend you to write it to some aquos discussion . .Phonecopy support team, 10/11/2014

Hi phone copy shows 0 contacts when I have over 250 in my phone. What's the solution?dhananp, 08/11/2014

Please check if you set correct contact database to synchronize it. Android has several contact databases and you can select which one you want to synchronize to PhoneCopy.comPhonecopy support team, 10/11/2014

Hi, I've phonecopy on my phone, but only the contacts are added not the sms, please tell me how to add the sms also. I really need thembipashaa.bhatia, 07/11/2014

If you look to synchronize SMS from server to device you need to buy Premium version. Sorry.Phonecopy support team, 10/11/2014

its very usefuljomzrabara, 07/11/2014

Have replaced iphine 3G with Moto e . Used phonecopy3g to successfully transfer contacts. Downloaded ordinary phonecopy on Moto but after syncing my Moto e, the contacts at first appear on phone but then are deleted one by one - can you explain?ianrchristie, 06/11/2014

Hi, sometimes it can happen if you store your contacts to phone address book and you have assigned gmail account as well. Some android versions start to move contacts to gmail account which can look like contacts are disapearing from your phone if you have set visibility only for phone contactsPhonecopy support team, 06/11/2014

my all contact no delete
after i install phonecopy
now i how recover my all contactssurendra_yadav, 03/11/2014

Any deleted contacts can be restored from Deleted Contacts folder of your online profile at www.phonecopy.comPhonecopy support team, 03/11/2014

hi, i have done backup of my samsung to phonecopy, and now i want to retrive data from samsung to moto e

Thank u. But i tried this one before. It again synchronize my current contacts and sms to phonecopy account. also that deletes my existing backup data in phonecopy account. I'm confused :(
sudhashini, 31/10/2014

But there is option for single directional synchronization in the appilication menu and you can choose FROM SERVER TO DEVICEPhonecopy support team, 31/10/2014

i want my contact numberssakshu, 28/10/2014

Can you more explain how we can help you?Phonecopy support team, 28/10/2014

How often is my data updated from my android to phone copy, i have already synced my contacts but have a few new ones now. Do i have to do anything or is it done automaticlymegtavener, 27/10/2014

Can i restore this back up into my phone again?kielcamposano, 02/10/2014

please i need your response as soon as possiblekielcamposano, 02/10/2014

Hello, according to our records, you have never backed up any data to this PhoneCopy account.Phonecopy support team, 08/10/2014

After installing phonecopy i get "Unfortunately phonecopy has stopped" on my lenovo p780. what should i do now?bobodiaw, 30/09/2014

Hello,
I have the app in my blu studio 5.0 phone, but I can't login. I entered username, password and click Android accounts to sync. Which is SMS count: 4. Nothing happens... no reaction... I don't know what I'm doing wrong.
Please help.pablomar, 26/09/2014

Solved via private email.Phonecopy support team, 09/10/2014

setting syncronisation for Samsung GT-S6810lolle.santoso, 24/09/2014

Hello, there is no setting needed. Just download our app from Google Play store.Phonecopy support team, 08/10/2014

Phonecopy can not find the phone contacts properly. I have 284 contacts in my Micromax A52 phone but while using Phone Copy 2.4.10, it is showing 280 contacts. Also while syncing the contacts, updated contacts are not reflected in the phone copy account. My android version is 2.3.6. Also can anyone send a download link to Phone Copy 2.2.13 version?sahoonalinikanta, 23/09/2014

Thnx for ur reply. All contacts are saved in Phone memory. This issue is not occurring on Phone Copy version 2.2.13 or below. It is occurring for newer versions.Kindly look in to the matter. sahoonalinikanta, 08/10/2014

Solved via private email.Phonecopy support team, 09/10/2014

same problem showing error please select at least one of writable android accounts with contact to sync while login to phonecopy
plzzz help.....
unknown user, 12/09/2014

Please, I have Nokia x, I have been using Phonecopy for sometime on it. I just log out and now want to login but this message pops up "please select at least one of writable Android accounts with contacts to sync"badaru1, 11/09/2014

Hello, we slightly changed the login screen in recent version of our application.
Now you have to check at least one local contact database to sync the contacts with. The most common choice is "Local Contacts" or simply "contacts".
If you do not see anything on the login screen, try to create one contact in the phone (choose the proper database) and repeat the login process. Sometimes app cannot detect empty contact database. Phonecopy support team, 15/09/2014

Hello,

I created a backup of contacts from the phone Sony Ericsson Elm J10i to Phonecopy, now I need to drag contacts to a mobile phone with Android Sony Ericsson X10i. I Phonecopy.apk application to mobile SE X10i download, but the phone still reports that the application can not be installed. What is my mistake please?ppuclik, 10/09/2014

With my Galaxy duo, how can i synchronize the 2 SIM cards ?dussard, 10/09/2014

Phone copy is syncing my gmail a/c contacts but not my local phonebook contacts from device and sim. Can anyone helpashoiyer, 04/09/2014

Hi, in the application under Account & Settings button you need to select existing user and on following screen you can select or change contact database (also called provider). Then you will be able to synchronize other contact databases as well. Phonecopy support team, 04/09/2014

Thanks for the reply but i am not able to figure out the Accounts & Settings button in android app. Pleas helpashoiyermi3, 04/09/2014

Sorry, exact name of the account is Advanced and Account. Phonecopy support team, 04/09/2014

I accidentally said "yes" when phone copy asked me if I wanted to synch my SMS. I don't want to delete them from my phone but they send me over the limit for phonecopy...how do I remove the synch of just SMS?heathermjs, 01/09/2014

Under Account and Settings you select Existing User and on next screen you can switch off SMS synchronization. Then you can delete SMS from the server to fit limits.Phonecopy support team, 01/09/2014

I have been into account settings...there is no option to select existing user and I've looked everywhere for the SMS off switch...my only setting options are Basic settings Password change, Groups, Devices, Subscription, Account termination.
Would it be somewhere else? I looked under each and see nothing...heathermjs, 02/09/2014

Sorry, you have to user Account and Settings button in the android application . .Phonecopy support team, 02/09/2014

I recently "upgraded" to the latest version 2.4.10, but now it takes several minutes instead of less than one minute to sync. It seems to be trying to recreaate every text and contact every time I sync instead of just updating the ones that have changed. This is not really an acceptable performance degradation. The older version worked perfectly, and also told me what contacts/texts were added/deleted, which the latest version doesn't seem to do either. Please advise.gra5057, 30/08/2014

Hello,

the thing you describe is "slow sync". This type of sync occurs only after login to app, it transfers all contacts and sms from phone and server and merges them. Because it transfers all items it takes a longer time. Next time, after the "slow sync" will be "fast sync" and it transfers only changes from phone or server, therefore it is faster then the previous one.

This behavior is the same as in previous versions of PhoneCopy.

We know that your last five synchronizations were "slow sync". But unfortunately, since you are the first user who this issue reports, currently we don't know the reason. We tested it, but for us it works on all devices.

Please, try to re-login ("Advanced & Account" > "Use existing account" > Select an account you want to sync and then press Login
button) and try it again. First time sync will be "slow sync" and another one should be already "fast sync".

I accidently erased all contacts,
I somehow also synced that to phonecopy
So I have lost all contacts.

How can I restore them from say.. 3 weeks ago?

Lenny

leonbkr, 25/08/2014

Hello,
visit deleted contacts page at https://www.phonecopy.com/en/contact/deleted
All removed contacts are shown, sorted by the time of deletion.
Just select all the contacts you want to restore. You can use the check-box in the upper-left corner of the list to change selection of all displayed contacts, also clicking with Shift or Ctrl works as expected.
Then press Restore button. Once all contacts are restored, sync your phone and they will be transferred back to the phone.Phonecopy support team, 25/08/2014

i am trying to run Phonecopy on my lnovoP780 but its not running .
it gives error "unfortunately, phonecopy has stopped ". can you help in thisjinesh87, 23/08/2014

Hi im having the same problem Phone copy stops on my lenovo p780 without openingbobodiaw, 30/09/2014

are you able to take error log ?? i am not getting any option to collect error log, which is required for debugging jinesh87, 03/10/2014

Hello, please contact support via Help section.Phonecopy support team, 08/10/2014

Answered by private mail.Phonecopy support team, 01/10/2014

Answered by private mail.Phonecopy support team, 25/08/2014

Hello. I Wonder if i Upgrade to Premium, will that restore deleted and sendt sms before 30 days?espensjo, 20/08/2014

Yes. All sms stored in your account will be uploaded back to phone. 30 days limit is defined to Deleted items only and can be applied to reduce number of your deleted items.Phonecopy support team, 20/08/2014

Forgot to say that after Upgrade, i only get error Message, and i se that there is 2 acounts With sms., can i add i now yoy only synk from espensjoespensjo, 21/08/2014

The problem that occurred was caused by the version PhoneCopy that you are currently using. The actual stable version 2.2.13 is not able to write SMS on phones with Android KitKat (4.4.x / your version is 4.4.2) because new restrictions were added in KitKat that were not in previous versions of Android.

We have prepared a new beta version 2.4.9 which is ready for Android KitKat and already fully supports synchronization of SMS.

After install of the beta do relogin in app ("Advanced & Account" > "Use existing account" > Add an account you want to sync and then press Login button). Then synchronize.Phonecopy support team, 21/08/2014

Works Great,,, Thanks for helpespensjo, 21/08/2014

OK, Upgraded to Premium but no more sms than before Premium,,,, Can you please check,,,espensjo, 21/08/2014

Upgraded but did`n se any New sms. Can you see which date i installed this program, and is it anything else i must du to find sms sendt and deleted?espensjo, 20/08/2014

I hope you can assist me in this regard. When I activated my Samsung account the first time all my contact numbers and BBM aswell Whatsapp contact numbers appeard on my phone. Note that this is new phone aswell new Sim card so this was really great! But then I gave my Samsung in for a Software update and everthing was deleted. Now that i have the phone back i have lost all my contacts. How do i get them back. Please help...irbarnard, 19/08/2014

We didn't find any phone synchronized to your profile. Can you explain how you used PhoneCopy before?Phonecopy support team, 20/08/2014

I haven't used Phone Copy before. I need your assistance . When Iwanted to synchronized they couldn't pick up my brand. I have a Samsung Galaxy Chat GT-B5330 irbarnard, 20/08/2014

Thank you so much. I've now synchronized and would really love it if you could help by getting my contact numbers back. They say that when my phone was sent in for a swoftware update that they haven'tmade a back up of my.phone and Idid not know we had too. irbarnard, 20/08/2014

I have an enquiry,

I want to sync my work email into my Lenovo s930 calendar. I noted that I can sync the calendar with my gmail account. However, when I tried to sync it with @Amway.com (my company email), it said, "Couldn't Finish", "Can't Connect to server" ...

Please help me.azriahmad, 14/08/2014

If you want to synchronize your work email, you have to ask your administrator to allow you that connection. It is not related to PhoneCopy at all.Phonecopy support team, 14/08/2014

Hi, you can set synchronization of your calendar between PhoneCopy.com and Google Calendar and then connect Google Calendar with calendar in your phone. Currently it is only way to do it as calendar synchronization for android phones is under developlment.Phonecopy support team, 11/08/2014

i have all my contacts on phone copy..how do i syn wth my blackberry10 phone y5 to be precise?ajoke, 04/08/2014

Can we make Video calls through this Huawei Ascend G730-U10 ? I try to call video call through the sim contact there is no option for video callskrkumar, 03/08/2014

Sorry, you are requesting feature of the phone and not PhoneCopy.com related issue.Phonecopy support team, 03/08/2014

i m using phicomm i300.its a fantastic phone but i m facing a problem from yesterday.my phone wifi connects but i have no access to internet,kindly guide me how to fix the problem.faizy4444, 02/08/2014

Sorry, but this is supporting discussion mostly for PhoneCopy.com. We don't expect somebody will help you here with your current wifi issue.Phonecopy support team, 03/08/2014

very useful & helpful for me. thanx for cooperation & support me.popul, 02/08/2014

:)Phonecopy support team, 03/08/2014

i have remove iris n320 mobile applications
chettapu, 31/07/2014

Can you, please, more explain your request to PhoneCopy services?Phonecopy support team, 01/08/2014

Can you please more explain your problems?Phonecopy support team, 01/08/2014

Hi
I am using Samsung Galaxy Note 3 Neo Duos. When I uploaded the contacts only few names appeared in the First Name fileld. Most of the first names (>90%) are not uploaded. Only their contact numbers got uploaded and the Name fields remained empty.
Can you please resolve the matter.

Regards
gvr777gvr777, 30/07/2014

Solved via private email.Phonecopy support team, 05/08/2014

Hi. Do u support CalDAV?andmed, 28/07/2014

Not yet. SorryPhonecopy support team, 29/07/2014

Dear Sir I m using X Touch x506 android mobile and I lost the settings option I cant change the language or cant open my Wi-Fi please help me out. If I scroll the option its getting hanged Help me Sir.indianasim, 24/07/2014

Do your request have any relation to PhoneCopy.com?Phonecopy support team, 24/07/2014

How to transfer contacts from HTC Desire X to Samsung S5. I have the whole back up of the list in sync.

hi, my Sony Ericsson Xperia Arc LT15i is dead. when Im trying to switch it on, its showing SONY and ERICSSON again and again.
all of my contacts are saved here. if u have a solution to get my contacts from it, it would be a great help.
wfprady, 21/07/2014

Sorry, but if you didn't backup your contacts to our service before, we can't help you . . .Phonecopy support team, 21/07/2014

i am selecting correct database.. i.e... phone contacts..
also i have deleted all other contacts from phone..
only phone contacts remain...
but phone copy says 0 phone contacts... nil_9, 11/07/2014

Solved via private mail.Phonecopy support team, 11/07/2014

hiii i am using samsung s duos... i am sync contacts from facebook but their is all email ids and contact are sync.. but i want only disply or sync contact not email id so plz help mesaurabhbhogaonkar, 09/07/2014

It looks you selected wrong contact database. Please go to application settings and change synchronized contact database to nother one which contains your full contact information.Phonecopy support team, 22/06/2014

App installed from Playstore. Then at first start message appeared "PhoneCopy is stopped'. By some reason the app will not start. Even after a shutdown/restart of the phone. Please help. Thanks.
jmastr, 15/06/2014

Answered by private support email.Phonecopy support team, 17/06/2014

I have done the back up from Phone to Phone copy, but unable to restore the back up to my phone. ankita.bharadwa, 12/06/2014

Which error you received? Usually it works for all supported phones.Phonecopy support team, 13/06/2014

how to take screenshot on your micromax bolt A35 ?
Please help!shoelace, 10/06/2014

Hi, you have to ask Micromax not us. SorryPhonecopy support team, 13/06/2014

hi..i want to delete my autobackup folder in gallary..can u plz tell me how can i do ..so that i can permantely deleted that folder..call me-8879558970..after 7pm.........nibedita, 04/06/2014

Is your question related to PhoneCopy Application?Phonecopy support team, 04/06/2014

i lost my contacts from servervkjp, 01/06/2014

Hi in your profile there are not any deleted contacts. We found only active contacts list.Phonecopy support team, 01/06/2014

all contacts are deleted from phone copy server and they are showing in default group tray
how can i get them back???vkjp, 13/06/2014

I can se 116 active and 0 deleted contacts only. Can you explain what problem you need to solve?Phonecopy support team, 14/06/2014

in my home page
in the recent syncorisation in the lastly i can see around 830 contacts deleted i want to retriew them
they are showing as the default gropu tray
how can i get those 832 contacts?vkjp, 15/06/2014

On the account vkjp there is not any deleted contacts. Phonecopy support team, 15/06/2014

huawei Ascend p1 (u9200) imei unknow
how can I do please help me
mr.haider, 30/05/2014

I'm trying to copy my contacts from my 'old' HTC Wilfire to a 'new' Moto G but not all the contacts have been uploaded to the Phonecopy account and so, obviously, I won't get them all on the Moto G. Suggestions?
robin-p, 06/05/2014

Hi, in the application settings you can select which contact database you want to synchronize. There can be more contact databases in the phone which contains your contacts. You need to change contact database and synchronize next one. Please check. Phonecopy support team, 07/05/2014

After sync through "Phonecopy" I have lost my all phone contact, How do I recover my Contactsnjy11, 05/05/2014

Did you check Deleted Contacts folder of your PhoneCopy.com account?Phonecopy support team, 05/05/2014

When will Samsung Jasper be available to sync SMS?haze102784, 04/05/2014

It is already availabe with our latest application version.Phonecopy support team, 04/05/2014

how so I synchronize my calendar to Xperia Z1 (c6903) from my PhoneCopy account?
mom61, 03/05/2014

Hi, you need to set calendar synchronization of your PhoneCopy account to Google Calendar and then you will connect your phone to Google Calendar which is native service provided by GooglePhonecopy support team, 04/05/2014

i cant synchronize my phone with my pc
euciffe, 02/05/2014

Hi, you need to have installed application PhoneCopy for Android ot your phone and PhoneCopy for Windows to your PC. Then you will be able to synchronize contacts over PhoneCopy.com serverPhonecopy support team, 02/05/2014

When will the Samsung Illusion support sync of SMS??korin5683, 22/04/2014

Yes. Download our latest android application and confirm prompt message when you will be asked for SMS sync.Phonecopy support team, 23/04/2014

how to sync contacts stored in phone copy with the android phone?pandaman, 16/04/2014

Huge bug in the Andoird app: do a one way sync to google contacts, then wait for Android device to sync, then do a PhoneCopy sync and it will duplicate all entries in PhoneCopy with all groups selected.pstanley, 11/04/2014

Hello,

this is not a PhoneCopy Android app's bug, but when you are using to synchronizing your contacts more than one synchronization service simultaneously, it causes conflicts and the duplication of contacts (If you would use any two synchronization services - except PhoneCopy, problem would occur anyway).

We don't recommend to use more than one synchronization service simultaneously.Phonecopy support team, 11/04/2014

Hi I have sync my contacts from iphone4 but only 300 done I have upgrade the account but still same plz advisetarekassil, 08/04/2014

Answered by private support email.Phonecopy support team, 08/04/2014

I tried on my C771 it connects, goes through the process, no errors, but will not read contacts off of the phone and show on your webpage. cgbower@hotmail.comdispatch, 04/04/2014

Hi, i am not sure, but it looks you synchronize empty database only. On android phones there are several contacts databases and you have to select that one which contains your contacts. Please check in the application settings list box offering to select databases just under username and password.Phonecopy support team, 04/04/2014

Fantastic!!!! Great job done by Phonegap.
Got all contacts synced.
Please let me how to sync the contacts on phone without downloading Phonecopy app(as I have samsung wave mobile-bada os).dinesh1gore, 26/03/2014

But how about the SMS?
How do I put SMS copy on the pc?yui.snow, 25/03/2014

Hi, you can download SMS from your online profile to your PC in form of CSV file only. We will include SMS sync in the PhoneCopy for Windows later.Phonecopy support team, 25/03/2014

Hello
Small precision: now every time I put my backuped 1400 contacts on my iphone, the phone copy delete them on the iphone again. I've deleted the app "phonecopy" from my iphone but it still keep deleting quasi all my contact. Could you please tell me how I delete PhoneCopy on my iphone, so that it stops deleting me 1400. I cannot do this via the deleted item on this website, cause 1400 contacts is a too big amount to do it manually

Thanks in advance
helene1234, 23/03/2014

The solution of your problem is ot restore 1400 contacts from Deleted Contacts folder. You can select all contacts by selecting check box on contacts page header.Phonecopy support team, 23/03/2014

Hello I try to synchronize the data between an iphone 4 and Samsung android. The first time it worked and I had all my more or less 1400 contacts on both phones. then I got a mail from Phonecopy telling me that I should upgrade to premium because the amount of contacts was too big. I did the upgrade and since then the app only sync me 18 contacts. Everytime I try to restore the 1400 from my iphone up on the server I got the message that 18 contacts have been successfully updated. Please help me cause I don't know how to make it work.

Please help.I have backed up my sms for my xperia mini pro and after restoring they not there.They have disappeared and even sms in my mail box have gone.Are they stored somewhere else? Please,please help,I backed up them for reason and I really want them,hope you can helphawkster, 14/03/2014

Hi, we didn't find any mobile phone synchronized to your PhoneCopy.com profile. We can restore only data which was at least once synchronized to our server. Phonecopy support team, 15/03/2014

Hi,thank you.How do I do that?I`m not best at this things :)hawkster, 15/03/2014

I have copied contacts how do i transfer to my samsung note 10.1 sm-p600 wifi onlywanrans, 11/03/2014

Using our PhoneCopy application which you will find in Google Play. Download it, install it then log in as existing user and press Synchronize button.Phonecopy support team, 11/03/2014

I have copied contacts, notes and calendar from my Nokia C7 to PhoneCopy in order to transfer them to Samsung S4. But only contacts and calendar have been copied. How do I get Notes transferred as well.zeibamrizvi, 11/03/2014

Sorry, notes on android will be supported later.Phonecopy support team, 11/03/2014

On the pc. Sorrypranav_shahaney, 28/02/2014

How do I get the contacts from the website to my phone?pranav_shahaney, 27/02/2014

This thing really helped me. My old phone died, i haven't got backed up, but i had to set up synch, now i have new phone, all numbers are GONE, if not sych, i'l be dead. :Ddequesto, 22/02/2014

Thank you, will be glad if you will get positive reference to all your friendsPhonecopy support team, 22/02/2014

'' Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
my gmail contact is not going anywhere, it is my phone contact that i need to back up
can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me know unknown user,'' 1 hour ago watch, reply

''Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.png''

Apparently, we are not on the same page as all the things you refer to does not exist on my page, under Account settings, i have Language, Time zone and International prefix and nothing else, thank you- Debollini

debollini1, 14/02/2014

Hi, please start application on your android phone. Then you will see three buttons. Second one is Advanced & Account, then you will see five buttons, second is Use Existing Account, then you will be able to change contacts database for synchronization. Phonecopy support team, 14/02/2014

Hello, i just downloaded and sync my tecno phantom unto phonecopy, what i needed to do was to backup and save my contact which i hope phone copy can do
However, what i got was that all my sms was backedup, but instead of my phone contact backup, it was my gmail contact that was backup.
my gmail contact is not going anywhere, it is my phone contact that i need to back up
can somebody please tell me how to back up my phone contact??? and if phone copy cannot do this, somebody should please let me knowunknown user, 14/02/2014

Hi, you can select which contact database you want to synchronize and it looks you selected Gmail one. Go to Account setting, then existing user and there change Android account to sync to contact database which you want to synchronize. Please check https://www.phonecopy.com/dynamic/images/android/03.pngPhonecopy support team, 14/02/2014

Hello! How do I transfer contacts on a Samsung Galaxy mini to an iPhone 4S?pablomar, 11/02/2014

Hello, i have a Motorola XT311 and installed phone copy. The phone has 300 contacts. But when I run phonecopy it says there are zero contacts in the phone and hence is not syncing anything. Any help?dvraghavan, 30/01/2014

Android OS in your phone has several contacts databases and when you are setting PhoneCopy username and password there you can choose which contact database you want to synchronize. Moreover you see how many contacts are in which database. Please go to Account settings and Existing user and select correct database which you want to synchronize e.q. Phone(300) etc.Phonecopy support team, 30/01/2014

In the phonecopy settings page i have 2 accounts - phone (0) and Gmail 12. However I am able to see more than 300 contacts in the phone.dvraghavan, 31/01/2014

Solved via private mail.Phonecopy support team, 31/01/2014

Hi I am having exactly the same problem of 0 phone contacts being shown when I have over 200 contacts. What's the solution?dhananp, 08/11/2014

Solved via private mail.Phonecopy support team, 10/11/2014

I contacted phonecopy support and they gave me a patched version which resolved the issue. They collected data from my phone before getting the patch. So I'd suggest you contact the support team. Good luck!!!dvraghavan, 09/11/2014

Right thanks..dhananp, 09/11/2014

think yousadda, 28/01/2014

how do i save my contacts from phonecopy to my new samsung s4?kanisius, 22/01/2014

i had Syncd My contacts few months back in phonecopy via my Samsung Wave 525 now few days back i have losted my mobile somewhere currently i am using Window Phone Nokia 625 & i want to backup my contacts. In my Nokia Lumia....Can you Guide me how can i take my Contacts...khushitleja, 11/01/2014

Answered by private mailPhonecopy support team, 11/01/2014

Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Plase help, thanks a lot in advance. Best regards.hamid.alsir, 03/01/2014

it means you exceeded the limit for free account. See https://www.phonecopy.com/en/pages/pricing . If you will transfer contacts between phones within 7 days it will work without need to buy Premium Subscription.maher91, 03/01/2014

Hello,
I am eagerly waiting for SMS backup for Android. When it will be launched?
Currently only Contacts sync is there for Android, but just to let you know that Contacts can be backed up & restored in multiple ways without phone copy. So we are looking for sms backup & restore solution.sachin.shetye, 30/12/2013

Hi,

I have backed up my contacts,notes,tasks,calender from my old sony ericsson k 790 to phone copy. ANd have synchronized contacts with my new nexus 5. But how to sync notes,calender,tasks to my new nexus 5 from phone copy?jbk, 18/12/2013

Hi, currently we support only Contacts synchronization on android, messages will be launched soon, then we will continue with rest of data types. Also you can synchronized PhoneCopy.com to your Google Calendar which can be synchronized to Nexus.Phonecopy support team, 20/12/2013

helo admin, pls i jst bakd up my contacts on the phonecopy server, It only showd the contact names but didnt show their Numbers. how do i do it so dat my contacts phone numbers can be assignd to their names respectively?temmyfingerz, 09/12/2013

Hi, you selected WhatsApp contact database as synchronization source. If you need to synchronize all contacts details you have to select contact database which contains contacts detail. Probably phone database or gmail contact database. You will find in under account settings of installed application.Phonecopy support team, 11/12/2013

wow, it' awesome, sync from Nokia e52 to Android 4.2, what a great app and service.
Thanks.s.shekarlab, 03/12/2013

How to trasfer contacts from iPhone 4 to Android Galaxy S4?rejanethurst, 02/12/2013

Hi, I am also receiving that 7 days expiry message from you when I try to sync my htc desire hd to m'y ipad 4 and to m'y pc's Outlook. CAN you help me please. I wish to change mobile phone and I am desperate. I have all my contacts (around 2000) on my htc desire and want to transfer them to my future phone that will probably be either an iPhone or a galaxy s4. Please help, thanks a lot in advance. Best regards.prakashsamputh, 27/11/2013

i am using Samsung Galaxy Grand (GT-I9082),when updated my phone i lost my all contacts...what should i do now...i didnt take any back up..please tell me what should i do to get my all contacts back.....chinna.kudala, 26/11/2013

Hi, if you didn't make any backup you will not be able to recover your contacts at all. Phonecopy support team, 26/11/2013

i am not able to sign in telling me something like expired 7 days can you please help me i am desperate as all my contacts are saved on this and my old phone broked
christopherwilson, 25/11/2013

Hi, it looks you have blocked account as you exceeded limit for free account. Please check our answer sent to email address.Phonecopy support team, 25/11/2013

can i sync my contacts from the phonecopy
website to my mobilevizpul, 16/11/2013

Yes, of course. You can select single directional sync in the PhoneCopy.apkPhonecopy support team, 17/11/2013

I uploaded all my contacts to Phonecopy, i reset my phone back to factory settings and synced my account with phone copy and I lost all my contacts on both phone and Phonecopy. What can I do to restore all my contacts first in Phonecopy and then transfer them back to my phone?woldanno, 13/11/2013

Hi, you will find all deleted contacts in the Deleted Contacts folder of www.PhoneCopy.com. You can restore it and on next sync you will get it back to your phonePhonecopy support team, 13/11/2013

I synchronized my contacts from my mobile to the server. I can see the names but they don't have any contact details such as mobile number, email etc. What should I do?chinmaysjoshi, 08/11/2013

Because you selected "WhatsApp" contacts database which contains only names. You have to select phone or gmail contacts database to synchronize all contact detailsPhonecopy support team, 09/11/2013

Hi, you can synchronize PhoneCopy to Google Calendar and then your android can be synchronized directly with Google Calendar as well.Phonecopy support team, 01/11/2013

I tried, but in somehow this does not work. I dunno why. Can't export from PhCop to google account.sdm, 02/11/2013

Hi, it is not export it is synchronization. Please check Calendar page of PhoneCopy.com and use Sync with Google button.Phonecopy support team, 03/11/2013

Thanks! Worked! Kisses!sdm, 04/11/2013

Samsung Galaxy Note (GT-N7000)
I'd like to be able to backup my calendar, tasks, notes. Are you going to be doing this soon?tricia_td, 30/09/2013

Hi, currently we work on automatic synchronization, then we will launch support of multiple contact databases in single sync and next we will launch SMS backup. Then we will develop other data types as calendar, tasks and notes.Phonecopy support team, 01/10/2013

OK, thanks.tricia_td, 01/10/2013

same is happening on my Galaxy 3 so it is definitely a server problem. Helppetere, 29/09/2013

Answered via private email.Phonecopy support team, 01/10/2013

I have Galaxy 4. I cannot sync. It gets to 4% and sticks. I have tried deleting the app on phone and same happens. It must be a problem with the sever. How do I clear the problem?petere, 29/09/2013

Answered via private email.Phonecopy support team, 30/09/2013

How can I choose to sync contacts with numbers only? I have a lot of contacts which only has email address.nwillis, 29/09/2013

On the top of contact list there is filtering menu with default selection "All Contacts" but you can select "no phone numbers" as well. Using that filter you can select all contacts without number and you can set it to contact group which is not synchronized to your phone. To define contact groups please use https://www.phonecopy.com/en/groups/ , To assign contact to group please use "SHOW" menu above of contact list table.Phonecopy support team, 29/09/2013

Why does phonecopy groups not match the android groups?abssorb, 27/09/2013

PhoneCopy groups are tool to define which group of contacts you want to synchronize to which device.Phonecopy support team, 29/09/2013

I have sycnrosised contacts i am not able to trasfe it to my another cell phone
i have sncronised them from samsung s5620 and i want to transfer it to Samsung GT-S5830
what should I do now ???? plzz tell me fst its urgntksachdev4, 24/09/2013

Download PhoneCopy.apk from Google Play and log in as existing user. Then press synchronize and contacts from server will be transferred to your new phone.Phonecopy support team, 25/09/2013

hi,my cell cannot support wifi when i put my local network sim and without sim wifi is fine.plz tell me what should i do to get it work?waheed060, 14/09/2013

Hi, you can use PhoneCopy via GPRS/3G network as well. You need to have data enabled from your mobile operator.Phonecopy support team, 15/09/2013

Hi, I managed to transfer my contacts from Nokia E72 to Sony Xperia L. But not able to transfer the sms, calender and notes to my Sony Xperia L. What should I do to get it work?chualayping, 13/09/2013

I am also using Xperia L.
phonecopy for android only supports contacts sync.unknown user, 22/09/2013

Hi, if you have Xperia registered to Google you can synchronize PhoneCopy.com with google calendar to get current events to your phone. Notes synchronization will be launched later.Phonecopy support team, 22/09/2013

Hi, currently we support contacts synchronization only. Other data types will be launched later. Sorry.Phonecopy support team, 15/09/2013

Just installed phonecopy aplication to my samsung galasy andvace s. I made syncrhronization, see contacts, but can't find todos. What i did wrong?matandrius, 10/09/2013

Hi, currently we support only contact synchronization. Other data types are under development.Phonecopy support team, 10/09/2013

How can I get my calendar from Ipad to htc tel. Contacts are working, but i stil do not see the callendar.mirosmolicek, 30/08/2013

Hi, you can use PCalendar App to get calendar from iPad to PhoneCopy. Then you can synchronize your PhoneCopy account to Google Calendar and Google Calednar can be native connected to any android phone. Phonecopy support team, 30/08/2013

I just got email:

"Dear user ,
number of items in your account has exceeded the limit available for free accounts.
Please, either lower the number of your items or purchase a Premium subscription.

i have a tableta Coby Kyros MID8024 , update when I did not want to even start what to do , is stuck and only shows Coby bothadyely36, 07/07/2013

Are you talking about problem with our PhoneCopy.apk?Phonecopy support team, 07/07/2013

hi my phonecopy account doesn't update any new contact that i add in my samsung S3 phone to the phonecopy server, it updates server to device, not device to server, can you help to fix this? thankskey_shore, 30/06/2013

Hi, it looks you are adding new phone contacts to different contacts database than is selected for PhoneCopy synchronization. On android phone there is more contacts databases and you can choose which one you want to synchronize.Phonecopy support team, 30/06/2013

I have a Sony Z. Before backing up, I noticed that I can only see 24 contacts. But my local contacts have more than 900. How do I get to see all of them in order to backup?smashkins, 27/06/2013

Hi, in the android there is more contacts databases. In our application settings you have to choose correct one. It looks you selected contacts database with only 24 contacts. Phonecopy support team, 27/06/2013

Thanks. You are right. Now that I have chosen the correct one - gmail contacts, I wanted to transfer them over to my Symbian phone but I encountered a "System Error" on the Symbian phone when I do a "to the Phone" option backup.
Please advise. smashkins, 28/06/2013

Please use both-ways as written in the guide. It will transfer contacts from PhoneCopy to phone anyway.Phonecopy support team, 29/06/2013

I tried using both ways and the same error message appeared on the Symbian phone. "System Error".smashkins, 30/06/2013

Which symbian phone you have? Please send us IMEI to our support email and we will investigate your problem.Phonecopy support team, 30/06/2013

Hi, can you please specify which Samsung model you have? And which error you are receiving?Phonecopy support team, 27/06/2013

I have a Samsung Galaxy mini 3. My old phone is an HTC. I have successfully uploaded my contacts list to Phone copy from the HTC, but I cannot sign in to the account on my new Samsung, and so cannot download the contacts.
I have downloaded and installed the phonecopy app on the samsung, but when I try to log in, I enter the username and pw ok, but it asks for another account type and gives no options. When I click on login, nothing happens.unknown user, 27/06/2013

Hello,
the combo box "Android account to sync:" does not contain any value because you have no account with contacts registered as contact accounts on your phone. To synchronize with PhoneCopy app, you need an account with contacts.

It seems that the “local contacts storage” is not registered in your device.

1) Either you can select different contact provider for sync in the PhoneCopy application settings as Google, Twitter, Facebook, etc..

2) Or you can use an app, which shows contacts with their accounts (we have created it for this case). With this tool you can find the name of the account representing your “local contacts storage” and when we will know this name of account of your “local contacts storage”, we can help you.

If you prefer the second option, please follow these steps:

1. Create a contact in the “local contacts storage” and name it, for instance “!TestContact”.
2. Download and install the PhoneCopyDebug app from http://www.phonecopy.com/android/download/PhoneCopyDebug.apk
3. Start the app and find where the created contact is stored (It is the big bold title).
4. Send us the account name you found (either here into the discussion or by email to support@phonecopy.com).Phonecopy support team, 27/06/2013

Hi, it looks you selected wrong contacts database for synchronization. Go back to settings or log in as existing user and change contacts database.Phonecopy support team, 23/06/2013

Hi, I think I have sucessful sync with PhoneCopy already, but after that my phone show "your phone contacts has been synchronized with your phonecopy" and "hint:do not forget to correctly setup visiblility of your contacts in your contacts application". The problem is in the homepage of website phonecopy.com show "contacts:138 created" but when I click into it "all contacts" it is all empty inside, is it any step I haven't done yet or it couse of other problem? appreciate for your answer, thanks. bigworld, 14/06/2013

Hello,
Your sync was successful, but the problem is, that you probably used an "account to sync" which does not provide us full informations about your contacts.

Please try another "account to sync" for synchronize of your contacts.

If you don't know which "account to sync" to use, you can try an app PhoneCopyDebug.
This app shows grouped contacts by their accounts.

If you want to use PhoneCopyDebug please follow these steps:

1. Download and install the PhoneCopyDebug app from http://www.phonecopy.com/android/download/PhoneCopyDebug.apk
2. Start the app and find where are contacts you want to sync (account name is the big bold title).
3. If you still don't know which account to use, please send us list of all account names you found in "Account to sync" dropdown list in PhoneCopy app and all account names you found in PhoneCopyDebug (either here into the discussion or by email to support@phonecopy.com).

Please give us your feedback if these informations were useful.Phonecopy support team, 17/06/2013

I have deleted all phone contacts by mistake, how to take that back as you know its much essential & i am also not having backupbm.harshavardhana, 12/06/2013

Any deleted contacts can be found in Deleted Contacts folder of your PhoneCopy.com profile. You can restore it to current list and on next sync you will get it back to your phone.Phonecopy support team, 12/06/2013

Hi, But befor this i have not sync the contacts in phone copy.
pls advice....
bm.harshavardhana, 13/06/2013

Sorry in such as case there is not way to get it back.Phonecopy support team, 13/06/2013

All i want to know is once i have synchronized the data on my phone, can i delete the app?
and if i do delete the app will it remove all my contacts from my phone as well?junaidkhatri, 03/06/2013

You can delete app and your contacts will remain stored in your android phonePhonecopy support team, 03/06/2013