COMPLAINI would like to express the absolute dissatisfaction with the conduct of my casewhich I have started on 14.02.2016 when I have informed you ,by calling ID callingcentre (customer service) to cancel my Sim only contract and closing my accountwith the number 10264209.During this conversation customer assistant has confirmed that my contract will becanceled in the next 30 days which will happen approximately on 15th of March. InMay I have cancelled Direct Debit assuming that since I have called in February Iam not obligated to pay anything else.Unfortunately on the end of August 2016 I have received the letter from you callingfor the payment of £ 60 thereby revealing the fact that my account is still active.On 05.09.2016, using your official complain page ,which I have found onhttps://www.idmobile.co.uk/help-and-adv ... -procedure I let myself towrite to iD the letter informing that I have cancelled the contract long time ago,giving you details.From this moment I kept receiving answers to the emails which I was sendingcontinuously. Please see attached emails and also please notice that the number ofpeople giving me the answers is absolutely unprofessional and proofs that my casewas not taken care the way it should be.These are the names of people who continuously were giving me hope that my caseis under investigation:1.Rafiek Smith - iD Customer Services2.Numaan Daniels - iD Mobile Customer Services3.Malicka Abrahams - iD Customer Services4.Herschelle Williams - iD Customer Services5.Suroor Solomon - iD Customer ServicesSo far it has been a month since I have sent the first letter and my case is still notsolved.Would you please also tell me why my case was passed to C.A.R.S since is underinvestigation ? I think that it is against the law ?Would you please let me know why I have been asked in email about my personaldata saying ...’’ Due to the Data Protection Act, can you kindly confirm the followingdetails as it is not attached in the below mail:- Full name and surname- Full address including your post code- Date of birth- Name of bank (as registered on the account)- Mobile numberWhy I have been asking about personal detales since I have give you my Accountnumber and telephone number.I have asked you, in one of the emails, to send me specification of usage of mynumber 07402238185. I wanted to proof that I was calling you on 14.02.2016.Yes, I have received the answer but email was not having attached invoices I wasasking for even if was saying...’’ I have attached the requested invoices that willreflect in PDF form. Instead of Invoices I have received a list of amounts which weresupposed to be paid each month.I have been your client not for the first time. I was canceling previous contractwithout any problem and it was also by the phone. I don’t understand whathappened this time and why my request of canceling and closing my account , thenumber 10264209 ,was not dealt properly.Definitely I do not feel guilty and definitely I do not feel obligated to pay £60.Because of all what I have said above I am asking iD Mobile Ltd about promptanswer to my complain. The whole case is dragging too long and I am preparingmyself to pass the complain to Telecommunications Ombudsman Scheme.Sincerely.......................