Under the general direction of the Director of Nursing/or Associate Director of Nursing, and working with the operations team, the Senior Nurse Manager may be responsible for the development, design, launch, and training of clinical programs. The Senior Nurse Manager, provides management of the Nurse Managers and Nurses assigned to the clinical programs within a designated specialty. This role will serve as a subject matter expert when needed to support new business initiatives and may participate in writing components for business proposals. This role may also work with the client to provide program updates and address client issues. The Senior Nurse Manager is responsible for the administration of a program/client/team.

PRIMARY DUTIES AND RESPONSIBILITIES:

Ensures team is meeting contractual obligations

Implements and ensures that processes are in place to monitor quality and program compliance; is accountable for program quality and compliance with standard operating procedures

Implements programs which promote high motivation among team members

Coaches, counsels and sets goals for Telehealth Nurse Educators, specialized to help develop them for career progression

Conducts performance reviews

Provides day-to-day instructions to team members on job responsibilities

Participates in the hiring and termination process; identifies staffing needs and works with Human Resources to recruit appropriate staffing