6 months through an 18 month contract and fibre is almost unusable! I originally had a faulty VF hub, which caused millions of errors. I was sent a replacement which was just as bad. I installed my TP-Link and everything seemed stable.Over the last 3 or so weeks, speeds in the evening have dropped causing buffering, slow browsing and my Daughter can not use her XBox, I sync at 55mb down and 10mb up.

The whole Vodafone experience has been a shambles from the start and I now have an almost unusable service and telephone support is appalling. I replaced all my wiring and upgraded faceplates, the problem is certainly not at my end.

I am on the Horsham exchange and I am guessing it is yet another case of over subscription. I had absolutely no problems with Plusnet or Sky. I will take take a few speedtests at http://www.speedtest.btwholesale.com/ over the next few days and try and get out of this damn contract! I'll also be cancelling my Wife and Daughters Vodafone mobile contracts at the earliest convenience.

Thanks for referencing my thread James. I'm glad the move to BT improved matters, but of course, it would!How did you get out of the contract, I would frankly pay to get out of it.

I was still in my first 30 days, fortunately. Though I don't see any reason why anybody should struggle to walk from their contract - if putting a monthly cost up gives you the ability to walk out, then so should **** poor performance, for WEEKS on end.

Escalate it to the board at Vodafone, tell them you'll be speaking with the ombudsmen if you aren't offered a cancellation free of charge.

I'd encourage EVERYBODY to move. The problem isn't your line, your exchange, your wiring, interference from alien vessels... the problem is VODAFONE and the fact they appear to be running their backbone on a 4G connection!

BT by comparison:

Of course the effect is much broader than just the price difference, it's also with all the services you pay for monthly that rely on WORKING INTERNET - Amazon Prime Video, Netflix, Sonos, Sky. They all work when you're not with Vodafone!

I have complained and told them that my internet connection is not fit for purpose I cannot continue with these major drops in connection speed, I’m currently working away from home and enjoying a good connection in the hotel that I’m staying in, but the last conversation with Vodafone they offered me a discount which I don’t want I need a reliable product not a discounted price I don’t ahop

in the value section when I buy my food or clothes why should my internet represent some sort of second rate service offered at a bargain price it’s quite frankly an embarrassing situation for Vodafone, I’ve asked to cancel they want to charge me a cancellation fee I argued my case they cut me off, I have now passed this to my solicitors what a waste of time and money.

I had BT about 15yrs ago and when I had connection problems which wasn’t very often they understood my frustration and did everything in there power to have it resolved, they didn’t just say we can’t do anything about it we know our service isn’t great have a discount which is Vodafone’s take on customer service. I don’t mind paying more than the competition for peace of mind and a service which won’t fail me, the only reason I went with Vodafone is because of there guarantee which isn’t worth toffee.