Business With 2 Locations: One Website or Two Websites - What's The Best Approach?

Member

I might be working with a potential client that has two business locations - one in each neighboring city. Right now he has one website for each location - and one Google Plus local page for each location.

He was ranking really well until about a month ago and now he's nowhere to be found. He's wondering if maybe the sudden drop off is the result of him maintaining 2 websites. He's wondering if it makes more sense to have one website and then maybe have a separate landing page for each of the 2 cities (or at least reference the 2 locations on the home page and refer to the 2 locations throughout his website).

When I looked at his websites, they are very similar. He's made a so-so attempt at making each site unique but they are literally copies of each other and things are just rewritten or some elements are moved around. And on one website he does refer to both locations...lol.

I've never worked with businesses with multiple physical locations. What is the best approach - one website with references to the multiple locations - or separate websites for each location? My gut tells me the former. If I'm right, do you think this guy will see improvements in his rankings by dumping one of the websites?

Google: Build One Site Not Many "Google's John Mueller responded to a question in Google Webmaster Help with familiar advice. Build one great site, as opposed to building many smaller sites."

If you look at how some of the big chains and franchises do it that typically rank pretty high in local, most have a main site with location pages. Roter Rooter comes to mind but there are many other examples too.

Member

First of all I would like to Thank Linda and Travis to bring this post in public which is more helpful to other followers too.

Travis I had worked with my clients who carries multiple locations for their business. But I has always suggested them to carry single website rather then making different websites for each location.

As Gio Greenard suggested to carry different landing pages as per the location, it is really helpful and workable. You can work with the same website and get rank for the business in both the locations.

Member

Well it seems like the consensus is definitely to have one website - which is what I was leaning towards so it's great to get confirmation. I'm sure you can have success with multiple sites but that just seems like a lot of extra work and headache. Plus, I would think multiple sites would send a disjointed marketing message. Imagine this conversation...

Potential customer asks, "What is your business website?"

Business owner replies, "Well it depends on what location you're referring to. We have 4 different websites. Can I ask you what location you'd be interested in learning about?"

Customer: "What locations do you have?"

Business owner: "Well we have A, B, C, and D."

And on and on the conversation goes....vs...

Customer: "What's your business website?"

Business: "Our website is 'www.oursite.com'"

You tell me which marketing message is more coherent, simple, and easy to convey?

3. Better UX and easier navigation. If for whatever reason you have to say ?check out our location in [city]? people will get confused if they click a link and end up on an unfamiliar site.

4. All your locations can benefit from any hard-earned links you?ve got if they?re on the same domain.

5. You?re not precluding yourself from having both organic AND local search results show up in Google for the same query. I think Gio alluded to this. Presumably if you?re creating a separate domain for each location you?re using the homepage as the landing page for your Google+Local listing. If you do that, Google won?t give you an organic placement on the same SERP if your Google+Local listing shows up in the local results. On the other hand, if you use www.example.com/location as the landing page for your Google+Local listing, Google may very well give you an organic placement on the same SERP (assuming that?s your goal and you?ve put in the elbow grease, of course).

The only thing I?d suggest NOT doing is filling up the name of your subpage with a bunch of keywords. Unless you?re just trying to get found for one specific service/search term, I suggest going with www.example.com/location rather than www.example.com/location-attorneys-lawyer or some nonsense like that. There?s no way Google will whack you later on for any sort of over-optimization, and it?s better not to send visitors to some alphabet-soup URL.

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