In this episode we’re riding nerdy and chatting about all things metrics – how we measure! We talk about some SaaS standards, as well as some of the metrics we find useful. We also discuss some less useful, or plain “vanity” metrics.

This week we’re talking about emotion – how it affects us as workers in support and how it affects our customers and their experience of us & our companies.

This was Dave’s topic pick and here’s the quotation he uses in his introduction:

“When dealing with people, let us remember we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bustling with prejudices and motivated by pride and vanity.”
-Dale Carnegie

We’re keen to share and learn how we communicate both with customers, and internally within our teams, especially across different timezones. How do we all keep up to date with news, issues and changes?