Haine & Smith win Sunday Times Award

The Sunday Times have recently awarded Haine & Smith their prestigious Money Gold Medallist award after a patient nominated Highworth for excellent customer service. This means that Haine & Smith are now triple award winners, following their award in 2014 for The Optician’s Software Practice of the Year, and in 2010 for Newsquest’s Wiltshire Business of the Year, Customer & Staff Care Award.

The money section of The Sunday Times invites readers to share positive customer service stories and nominate companies that provide their customers with a truly memorable experience.

The Haine & Smith practice in Highworth won the award after the nomination by a patient whose mother unexpectedly died shortly after she purchased a pair of glasses for £471. When the practice staff found out about this they immediately refunded the cost of the glasses to the patient’s daughter.

Haine and Smith pride themselves on building personal relationships with their patients and always strive to put people before profit.

Partner, Giles Smith says: “This is a shining example of how ‘going the extra mile’ for our patients really does make all the difference.”