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Front Desk Academy Kick-Off

Registration Ends Friday, October 6th!

Overview: Front Desk Academy is a six-month long interactive training designed for front office supervisors, billing managers, finance managers and other similar positions interested in improving one or more of the following:

Workflow enhancements;

Revenue cycle enhancements;

Performance improvements; and

Measuring and monitoring the effects of change.

In addition to the initial training, AUCH will provide follow-up trainings and technical assistance during online meetings each month from November 2017 to May 2018 to help Health Center teams implement improvements in chosen areas of workflow.

Location:AUCH Office

Member Price: $600 per Health Center site for up to three staff and $250 for each additional staff member. Limit of five staff members per Health Center site.

Non-member Price: $800 for up to three staff and $300 for each additional staff member. Limit of five staff members per non-member organization.

Day 1- Presented by Synergy

9 am – Welcome and Introductions

9:05 am to 10:30 am

The Revenue Cycle

The Work Flow in a well-run CHC

Observations and Analysis

o Top ten most common denials and rejections (most involve demographic errors)

Recommendations

Front desk best practices

10:30 pm-10:45 am – Break

10:45 am to Noon

Coordination of benefits

UDS Report

The Face of Your Health Center

Checks and balances

Accountability

Noon to 1 pm – Lunch

1 pm to 2:30 pm

Verifying eligibility

Authorizations

New registrations vs. prior patients

Patient slides

Co-pays and coinsurance

2:30 pm to 2:45 pm – Break

2:45 pm to 3:45 pm

Patient responsibility – Asking patients for money can be difficult

o Tips for communicating with patients about payment

How the front desk affects clearinghouse rejections

Issues impacting revenue

HIPAA

3:45 pm to 4 pm – Wrap up

Day 2- ½ day Presented by AUCH

Process mapping 101

Operationalizing front desk training/Putting workflows in action

Drafting policies and procedures

Meals and snacks will be provided.

Additional Training & Technical Assistance Dates: Wednesday, October 18th and Thursday, October 19th in-person and follow-up meetings held online monthly through May 2018. (Note: Dates are tentative and subject to change)

This project was, in part, supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under U58CS06848, State and Regional Primary Care Associations. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.