Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Rating: high to low

Price per month

Total: 5.3

Reliability

6.2

Speed

5.8

Support

4.2

Features

5.4

Value

4.8

Average from 217 reviews

Showing 11-15 of 229 items.

2019-01-03 06:21:17

Alecia 7.2

Ended up switching because of price. Vodafone has good deals, but mostly for new sign ups

Pros

The Customer service when I needed help was fantastic.

Cons

Quite slow for VDSL when streaming and our skype conversations would always break up

2019-01-02 19:49:25

W Q Peng 4.6

Vodafone's billing system is a mess, every month I have to communicate with the billing team to fix the bill. The communication is really poor. Although they try to fix the problem by follow-ups, it failed again and again with no extra compensations. It wasted so much of my time each month.

Pros

Connection is relatively quick.

Cons

Speed is considerably slow for video calling. Communication is poor, they will communicate one price over the phone and the bill shows another; when I asked for a phone number to be connected, they gave me a new one. I am really frustrated by the service. ...read more

2018-12-20 16:07:00

Kiel Adlam 6.2

Good service but like negotiating with a bulldozer when you have to call service desk.

Pros

Very reliable. Had no issues at all in that department and for the most part speed was good.

Cons

Value is fine until your contract period is up. Then you're not eligible for the new customer discount making it far from the best deal around.
The call center is a battleground. I had a lot of trouble getting my wall unit moved resulting in hours on the phone listening to the same songs on loop which in itself is pretty frustrating. ...read more

2018-12-18 14:59:07

Simon Holmes 7.6

Good provider just too expensive, managed to get 10x the speed from another provider for the same cost