Why are these security questions necessary for online account opening?

What is a joint account?

A joint account is a form of ownership. Each owner shares in the ownership of the account and either party has the authority to make withdrawals. For accounts opened online, the account may be set up for either one or two owners.

What is backup withholding?

Backup withholding is a process by which the Internal Revenue (IRS) ensures that applicable federal income taxes are paid on certain types of income received by a taxpayer. In the enrollment process, answer “Yes” to the question under “Backup Withholding” if the IRS has notified you that you are subject to backup withholding. For more information, please refer to the instructions to IRS Form W-9, Request for Taxpayer Identification Number and Certification, available on the IRS web site at http://www.irs.gov/.

Am I able to order checks?

Yes, the option to order checks is available during the opening process. You should receive an order of 50 wallet-style personalized checks and 10 deposit slips within 2 weeks. The cost, which is currently $12.50 (plus applicable sales tax), is automatically deducted from your checking account. Price is subject to change without notice.

How long will it take to complete the application?

The process will take approximately 10 minutes provided you have available your Social Security number, Driver’s License number, date of birth, home address, employment information, and account information from your existing financial institution. If you unable to complete the application for any reason, you can apply again later, however, your information is not saved and the process will begin anew.

I am an existing Bank of Hawaii customer. Will I need to provide the requested customer information?

How do I fund my account?

Your initial deposit is transferred electronically from either your existing account at Bank of Hawaii or your account at another financial institution. The amount of your initial deposit may not exceed $5,000. The option to fund via credit card is not available for security reasons. Please see below for details on making future deposits.

How can I make future deposits to my account?

Deposits to your account may be made via any Bank of Hawaii easy deposit ATM, Mobile Deposit via the Bank of Hawaii Mobile App, in the mail or in person at any of Bank of Hawaii’s convenient branch locations. As an e-Bankoh customer you can use an existing account you own at another financial institution to transfer money to your new Bank of Hawaii account.

Need help locating your Verification code?

A verification code was sent to you at the e-mail address you provided on the application. If you need your verification code resent, please call us at 1-888-643-3888, once you hear the main menu, press #83.

Where do I find my last statement balance?

The ending balance on your last statement for this account. If you don’t know or have your last statement balance, please call us directly at 1-888-643-3888. If this is a new account and you have not received your first statement, enter "0".

What is internal transfer?

This option allows you to transfer money from an existing account you own at Bank of Hawaii. Deposit Account balance information may not reflect recent transactions and may include funds that are not available for immediate withdrawal, including any holds placed on your account.