Services and pricing

Fairness, transparency and accountability are buzz words thrown around all too easily. Drawing from our experience supporting consumers and businesses we know that at the end of the day when you depend on your computer or server infrastructure for school, college or work you donâ€™t have time for anything less than absolute honesty and efficiency. For that reason, if you have one computer or a thousand, you will be given a support level agreement (SLA) that sets out what your expectations can be. Of course, at all times we aspire to exceed your expectations but this SLA is a promise that if you canâ€™t burn CDâ€™s or your companies mail server has just gone down we will give you attention and get you back up and running in the shortest amount of time possible. We donâ€™t believe exorbitant call out charges benefit you or us in the long run. â‚¬20.00 will pay for us to attend your home or business to discuss the problem with you. If we can solve it a standard charge of â‚¬35.00 per hour can be applied or a flat rate can be agreed depending on the severity of the problem. If you would like us to assist with or manage an upgrade or implementation for your business a price can be provided up front. Ordinarily costs are based around the â‚¬35.00 per hour charge however discounts may be applied for date, week and month rates. Use the table below to view an example of just some of the services we can provide. Computer Support Services prides ourselves on our flexability and diverse skill set. Therefore, all information on this site should be considered to be a sample of the work we can cary out. Please contact us to discuss your individual requirements.

On demand

For emergencies or maintenance at home

â‚¬35/Hour

Maintenance and support for one workstation

Troubleshooting Internet connectivity

Antivirus installation and upgrades

Virus removal

Computer health check

Computer clean up

– Disaster recovery

– Operating system reinstallation

– File recovery

– Remote support

Support pack

For more complicated problems

â‚¬100/Pack

Maintenance and support forÂ up to 2Â Â computers

Troubleshooting Internet connectivity

Antivirus installation and upgrades

Virus removal

Computer health check

Computer clean up

Disaster recovery

Operating system reinstallation

File recovery

Remote support

Up to 4 hours

On demand

For business

â‚¬45/Hour

Workstation maintenance and support for upto 4 workstations

Server maintenance and support for 1 server

–Â Monthly Workstation and server security checks

Network configuration and maintenance

– Backup administration

– Windows update administration

– Operating system reinstallation

Provide a written summary of work completed

– Remote support

– Service Level Agreement

– Customer portal

Â

Support pack

For dependable IT support

â‚¬250/Month

Workstation maintenance and support for upto 8 workstations

Server maintenance and support for up to 2Â servers

Â Monthly Workstation and server security checks

Network configuration and maintenance

– Backup administration

– Windows update administration

Operating system reinstallation

Provide a written summary of work completed

Remote support

Service Level Agreement

Customer portal

Up to 30 hours

24X7 Premium

When reliability is key

â‚¬500/Month

Workstation maintenance and support for upto 40 workstations

Server maintenance and support for up to 6 servers

By weekly Workstation and server security checks

Network configuration and maintenance

Backup administration

Windows update administration

Operating system reinstallation

Provide a written summary of work completed

Remote support

Service Level Agreement

Customer portal

Up to 16 hours

24X7 Platinum

For larger mission critical environments

â‚¬1050/Month

Workstation maintenance and support for upto 150 workstations

Server maintenance and support for up to 12 servers

Weekly Workstation and server security checks

Network configuration and maintenance

Backup administration

Windows update administration

Operating system reinstallation

Provide a written summary of work completed

Remote support

Service Level Agreement

Customer portal

Up to 30 hours

Project implementation

Ensure you are getting value for money and that the investment you make will be beneficial to your business. We have relationships with all of the most reliable workstation and server manufacturors.