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Tenn. drivers centers cut wait times in 2013

NASHVILLE — The wait time at driver service centers in Tennessee decreased slightly for the first six months of this year over the same period last year.

According to the Tennessee Department of Safety and Homeland Security, the average wait time from Jan. 1 to June 30 was 31 1/2 minutes. That is down 2 1/2 minutes from the same period in 2012.

The reduction comes despite an increase in customers served of nearly 5,000.

Commissioner Bill Gibbons said in a news release that reducing wait times is a priority for the department.

The department is in the process of installing new equipment and software that is expected to further reduce wait times. The Driver Services Division also is hiring part-time employees to help the centers at peak hours.

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