My online account had been locked to on line banking and I really needed access. I had tried to get it reopened without success. I met with the branch manager who was very understanding to my need for online access. She had my account reopened to electronic services which put my certainly made life easier. Love this branch and it's customer service policy.

I have had only good experiences dealing with TD Bank in my town of Metuchen NJ on Lake Ave. They all know me and call me by name when they see me or hear my voice on the phone. Everyone is accommodating in a very pleasant way. I can't speak for other branches. Unfortunately the Lake Ave. bank will be closing in December. I hope the other branch is as exceptional with service and staff.

Could be worst in the areaOverall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ClaireB, Oct. 15, 2017

They charge for statements, checks, bank checks, etc. The bank tellers are rude; keep asking me for ID for routine transactions ! TD Bank is a Canadian bank that bought many great local banks and turned them into a big bank nightmare. Avoid this branch and all TD Banks.

This branch Manager makes you wait and wait. This is one of the worst bank to have your business done. This is one of the busiest Branch with the quality of services totally worthless I think I can get better service at a smaller bank. This is a commercial Bank. The service they offer you think that it's great they don't give you a one-on-one attention

I have got the pleasure to work with J. Darrin Kenney. I must say, he was understanding and very helpful. He went out of his way to make sure that I was taken care of. This guy makes me want to keep coming back!

TD Bank and it's predecessor Commerce Bank has been our bank for over 30 years. In all that time, I cannot recall one problem that the staff of the bank hasn't resolved with haste and to our total satisfaction. Not only are the seasoned staff at our Devon branch delightful to deal with, but the younger staff, too, could not show more interest and enthusiasm in meeting our needs and being affable and professional in every respect

I have never had an issue with TD Bank before that hasn't been quickly resolved in a mature manor until today. I went into the Simsbury, CT location this morning because I had gotten a large amount of money broken down the day before by a manager named Terri Urquhart and I was short $60. I went back in hopes to clear up the issue and see if we could both figure out where that $60 was. I was polite and non accusatory towards her and in response Terri raised her voice at me, told me that I wasn't even paying attention when she was separating the money for me because I was chatty with another teller, and she interrupted me multiple times when I was telling her that I'm not saying she is in the wrong I just wanted to speak with her in hopes of us both brainstorming and going over what happened. She also wasn't listening to me when I was telling her how I wanted it broken down, and I had to tell her multiple times. Even after telling her multiple times, she would pick up the stack of $10's when I asked for $20's. Then I asked for a certain number of $20's and she didn't give me the right amount at first. She wouldn't even listen to me when I voiced my concern and that I was just trying to be extra careful and that's why I came back in; to try to figure out what happened and I thought speaking with the person I did the transaction with would be helpful.

I never asked for them to give me the $60.

She was very rude and almost made me cry due to her attitude towards me in front of 3 other tellers and 1 other customer, as she was yelling across from the room at me. Terri then goes and calls the place that I work and asks if the money was right and if there was $60 missing.

AT NO TIME DURING THE TRANSACTION DID I TELL HER THAT I WORKED AT THIS COMPANY OR THAT THE MONEY I HAD IN MY HAND WAS FOR THEM.

This was my personal money and when I went into work the next day, I found out that everyone there knew how much I had in my hand. That is personal information and I am horrified that Terri, a manager, would make assumptions such as this without calling ME instead since I was the person the transaction was with, and blurt out personal information to my place of work.

After my experience with Terri, I am now looking at other banks and will soon be switching over because I do not want to be affiliated with a company that allows their managers to treat their customers with disrespect.

I do want to say that the rest of the staff working was very polite and accommodating to me during Terri's attack. They were all so kind and reminded me of why I have stayed with TD for so long.

I am not the kind of person to write a review, but Terri was openly disrespectful and I will not be recommending TD Bank to anyone while she is still working there.

Girl go to MCU been with them 10 yrs sorry this happened to you hope you filed a complaint with the head office she needs to collect unemployment and food stamps that was beyond unprofessional

I finally got someone to help me when I walked into the Garnerville location.Overall Ratingby kpotterotr, Apr. 03, 2016

After TD cashed a "Bill Pay" check of mine nearly 2 years after it was written, a check on which was clearly printed "Void after 180 days," and which I had paid to put a "stop payment" on, I spent 3 hours on the phone with various TD employees, attempting to have the money ($2,600) returned to my account to no avail, I went into my local branch (Garnerville). I was fortunate to find a sympathetic and caring ear in Yaendris, who spent nearly an hour on the phone, finding the right person to resolve my problem. How could it be legal for a bank to cash a check printed with "Void after 180 days" nearly two years later? And customers should know that stopping payment on a check is only valid for ONE YEAR. I am grateful for Yaendris! My money was returned the following business day. Whew!

I went to Td bank in south Plainfield. I waited there for 1 hour for notary. There were 2 ppl working and the worst part is they don't acknowledge their customers. One of them said she ll get back to me but forgot all bout me. They took 3 customers before me and when I thought this can't be appt taken customers so I asked them why didn't you call me, she said oh I forgot u came first. I was in their designated waiting area and they kept taking ppl as soon as they walk in. I mean how can u forget when u told me u r next. Ridiculous service. I waited for 1 hour just for notary. Finally they call me And say we don't notarized photo copies. Nobody looked at wat u wanted to notarized? This is wat she asked... Would never ever visit them

The worst possible customer service I have ever . 1/22/16 my husband called prior to confirm that we had to make a deposit a large check from my mother made out from another bank. The representative stated this was fine as long as my mother signed an affidavit. We proceeded to go to td bank hillsdale and the representative we had was completely unaware of everything we asked. I asked about an account I had, explaining the circumstances around it and he didn't seem to know what he was doing. Then we proceeded onto the large transaction. He then spoke with his manager, Daniel, who told him "it's at my discretion and I say no". We asked if it's possible, he followed and said, "yes, but I said it's my choice and I say no if you'd like to go elsewhere you can ". He didn't even try to be polite or say it's not possible, "it's mt choice " . My mother offered to open an account to deposit the large check, but then the person we were directly dealing with also made a remark of stating "well, if you don't like it you can go elsewhere, I have other customers ". I said "yes, we'll we're currently you're customers and I feel like I have no respect either. We've even compromised on our behalf trying to open the account and you're making it seem like you'd rather not deal with us". I then approached the manager, Dan, and stated, that he was being rude and as a manager he should help alleviate the situation. He rolled his eyes and walked away. I do believe the manager, Dan, showed racial discrimination towards my mother and I due to our ethnicity. He wouldn't confront us, he walked away, made facial gestures and was genuinely rude. Outwardly stating you can do something but choose not too is something you do not do as a Manager.

Every time I walk in the tellers know my name and greet me with a great big smile and ask how I am doing at work and are concerned about me. I enjoy going into this branch and feel that they are like family to me!

West Deptford- Management staff Emma Cappilletti does not resolve problems, and doesn't return phone calls. When you show up in person she denies getting messages. I believe that this branch is dysfunctional. In the past we have had good experiences with past managers. Since Emma Cappilletti has been there we have noticed a significant decline in customer service. We will be moving all of our accounts to another bank after the first of the year because of Emma Cappilletti , Vice President / Manager - West Deptford Nj. She is all talk (especially to your face) and no action/ follow up. TD Bank has taken their eye off the ball. People just won't call you back after leaving several messages. I guess this is a consequence of a bank getting too big!

If you knew that the bank closed at 4PM why did you go in the drive thru at 3:55? The teller had every right to tell you what he did. They have to close out their registers and count receipts. If you want great customer service come early! When you work would you stay to help someone- doubt it! You have to come early and have realistic expectations! They close at 4P so get their early! Time management!

The worst bank and branch ever.They allowed 2400 cash to be exhausted from my checking account without flagging plus an overdraft if 611 dollars a year ago . Til today I haven't received my money back but I was credited the overdraft. The bank managers are not helpful at all and I question the employees to have access to personal information. 4 days prior to my money being stolen from my account I deposited ache k for 7000 and personally at the branch transferred 2400 in cash to my checking account at this branch. Days later all the money was gone and I was told my PIN number was complimised. I have been absolutely railroaded by this bank and this specific branch. Week later I closed all my accounts and transferred to chase who which is the best bank ever. I feel absolutely protected now however I am still waiting for my refund

The inaccessibility of any individual on the week-end (the only time available to me) to discuss meaningful issues with regard to the multiple times upon which money has simply VANISHED from my savings account is maddening. There is no interest in investigating, no one with knowledge or authority on the week-end, and it appears that it is MY responsibility to figure out who and how someone is pilfering money from my account. No help from them whatsoever. If I could give them ZERO stars on three of the rating criteria, I would.

I have read the previous reviews regarding the Acton TD Bank . I am in total shock reading all the negative reviews regarding this branch . MY experience with this branch is just the complete opposite . I always get a friendly smile and I get acknowledged by my last name .
Joseph Badenhoff the store manager is very accommodating
I am a long time TD Bank customer going back to the Leader Federal savings Bank over 40 years ago. TD Bank has given me the same personal serviced I received way back when Banks were Bank Customer friendly.