2. HOW DO I GET REBATES/TAX CREDITS/INCENTIVES ETC?

Standard rebates and incentives are booked directly into your final price of installation. We provide you the rebate up front and thereafter we pursue reimbursement from the manufacturer and/or local utility. For Federal Tax credits it is your responsibility to provide information with your annual tax filing. Currently only $300 is available as a federal credit for systems 16 SEER or higher. (9/6/16)

3. WHO REGISTERS MY EQUIPMENT WARRANTY?

We do. Typically within a week of completing the job.

4. HOW DO I SETUP MY REDLINK GATEWAY & THERMOSTAT APP?

If we installed a CTK04 thermostat (color, wifi, touchcreen) with your Daikin 16-20 SEER equipment here are steps to setup and control your system via your Smartphone, computer or tablet. A) Setup an account with Honeywell https://mytotalconnectcomfort.com/portal b) link your redlink gateway (at your router) to your honeywell account. When prompted the you will be asked to provide unique numbers from the bottom of your gateway. c) download and login to the Honeywell Total Connect Comfort App from the app store onto your smartphone or tablet.

5. IS A PERMIT REQUIRED?

Yes, if you live within a local municipality such as city of houston, bunker hill, bellaire, west university etc. If you live in an unincorporated area then no city permit is require and no inspection will be required.

7. DOES THE CITY REALLY NEED TO INSPECT THE JOB?

Sorry, but yes. It is a requirement for our company to do business. Performing a city inspection can seem like an inconvenience however this can be a way to protect you. Having your system inspected by a third party can ensure that the system we have installed is up to the city's code standard. We are required to make sure our installations meet those standards.

8. OVERVIEW OF INSTALLATION GUARANTEES.

1 year No-Risk Guarantee

Within the first year, if you are not 100% satisfied with new equipment we have installed we will adjust the system at no additional cost. If after adjustments, the equipment is not operating to manufacturer's Standard we will remove it and refund your money 100%.

1 year Lowest Price Guarantee

We believe our customers deserve high quality air conditioning and heating systems at the best price. At Mission we are so confident that you won't find a comparable heating and air conditioning system installation for less that we'll award you $50 on top of matching a competitors price. All we ask is that the comparison be a true comparative match.

Installation & Workmanship Guarantee

Our HVAC installation technicians are the best in skill, attitude and workmanship. They will not smoke or swear at your home. They've been drug tested, They wear floor savers and clean up when they're finished. Your satisfaction with your heating and air conditioning system is their personal responsibility. If you're not satisfied with their performance, notify us prior

"No Lemons" Guarantee

The most expensive part of an HVAC system is the compressor. Should the compressor in your new air conditioner fail during the first five years (some 6 and others qualify for 12 years) of ownership or the heat exchanger in your furnace fail during the first ten years of operation, we will remove the "lemon" (not just the part) and install a new one (condenser or furnace)

Five Year Comfort Guarantee

We guarantee the performance of our HVAC systems to ensure your total indoor comfort. The AC system will provide at the thermostat 75F indoor temperature on a 98F summer day minimum. The heating system will provide at the thermostat 72F indoor temperature on a 34F winter day. If our HVAC system fails to meet these standards, we will make whatever modifications are necessary, up to installing a new system if necessary.

9. COOLING PERFORMANCE EXPECTATIONS

Modern air conditioning systems are sized with a numbers of goals in mind such as energy efficiency, longevity of the equipment, dehumidification performance and certainly room temperature control/comfort. Unless there are specific Owner-requested performance benchmarks that are being asked for,

TEMPERATURE: Mission will always design AC systems using conventional industry accepted practices. Please make sure any particular "special request" is written and signed by both parties should your expectations be outside standard design conditions for our region. The general design condition is 75 degrees indoors target temperature on a a 98 degree or below day.

HUMIDITY: Average comfort is 75 Degree temperature with 50% relative humidity. Air conditioners are dehumidifiers. Indoor humidity level is effected by multiple variables including outdoor air infiltration & weather as well as indoor appliances, hvac, showers etc etc. Inverter and Two stage systems will improve dehumidication process when running but are targeted to hit set temperature. Many inverter and two stage hvac equipment can be set into "dehumidication overshoot" where they will continue to cool in low stage. In this case they will run past their target temperature in order to pull more moisture from the air. This does not however guarantee a specific humidity level will be hit at all times. The most reliable way to dial in a precise humidity setting is to install a separate dedicated dehumidification system.