This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Byron Bay Tea Company treats all your personal information as confidential and will only be used to fill your order. At no time do we share any of our customers' information with any other parties. We only retain customer contact information in the interest of further communication.

We will never pass on your email address on to a third party for marketing purposes or store your credit card details in our database or on our servers. We will never pass on credit card details to anyone, with the exception of credit card clearing agencies, fraud prevention and detection agencies if need be.

When you create a shopping account while ordering online you are given the option to receive information from us via e-mail about products, promotions or special offers. If you don't want to be contacted, make sure you tick the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.

Personal information collected

Collection of your personal information can occur through the following interactions:

when you access and use our website
during conversations with our team members;
when you complete purchase orders, registrations, requests or applications for our products or services (by phone, in person or electronically);
when you communicate with us directly (by email, telephone, direct mail or any other means);
when you interact with us during promotions, competitions, special events, or by using devices within our stores; or
if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.

We may also collect personal information about you from the following third parties:

retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf; and
if you are a candidate for employment, we may collect information about you from your nominated referees, where you have authorised us to do so.

Cookies. As you browse Byron Bay Tea Company website/s, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, Adwords, then enables us to present you with retargeting advertising on other sites based on your previous interaction withByron Bay Tea Company website/s. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll's and their partners' targeted advertising.

Collection of Personal Information

We collect your personal information so that we can carry out the following actions ("Purpose"):

to provide you with products and services that you have requested from us;

to communicate with you, including about products and services, competition results, special offers, and events which might interest you;

to answer your questions and provide you with information or advice;

to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;

provide your personal information to third parties that assist us in providing products and services you have requested, such as delivery service providers and fulfilment managers;

carry out administration, marketing, planning, fraud and loss prevention activities, procurement, product and service development, quality control and research to improve the way Byron bay Tea Company and its related bodies corporate and service providers provide products and services to you;

to consider and respond to complaints made by you;

to comply with laws or regulations or to comply with any directions given by regulators or authorities; or

if you are a candidate for employment, to assess your suitability for a position at Byron Bay Tea Company

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer.

Your personal information may be disclosed in connection with any Purpose to any of the following:

our employees, contractors or service providers, to the extent reasonably necessary to fulfil our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
retail brands and suppliers who provide goods and services within our stores. This may include other suppliers who provide products and services to you on our behalf;
our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required;
suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
if you are a candidate for an employment position involving a third party with whom we have an agreement, to that third party to assess your application; and
if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.

Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy.

About Breaches of Privacy

If you believe that your privacy has been breached by Byron Bay Tea Company please contact us at [email protected] and we will resolve the issue.

Collection of Your Computer /Device Data

When you visit Byron Bay Tea Company, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

Your computer's IP address
Browser type
Webpage you were visiting before you came to our site
The pages within Byron Bay Tea Company you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide.
This data will not be used in association with any other personal information.

Data Retention

We retain the identifiable data we collect for targeting and retargeting purposes for upto 90 days after each vist to our website, after which time we de-identify the data that we collect by removing unique identifiers and truncating IP addresses.

Changes to the Privacy Policy

reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at [email protected]

If you are still concerned about how your personal information is used or you would like your information removed from our files, please contact us.