Shipping and withdrawal

Products will be delivered at the shipping address which has been indicated by the buyer while the order process. The costs of handling and shipping are ATI (all taxes included). When the order expedition is completed, CuirParis will give the original invoice including shipping cost and VAT, sent by email at the email address given by the Customer.

Delivery with DPD:

Predict delivery to your House within 24 to 48 hours, how does it work ?

Your order done, you will receive SMS that will offer 2 delivery dates in different time slots of 3 hours.

You will have to answer to the SMS by entering “1” or “2”.

If you want to have more date choices, delivery modalities or to manage them easily, just go to your “My Parcel” tab on www.dpd.fr/destinataires.

You must validate your choice before 11 PM.

You will receive a SMS confirming your appointment.

The morning of the delivery, you will receive a SMS to remind your time slot.

If you have a last minute unforeseen:

If the carrier has an unforeseen:

If the package is not available at the shipping agency at the chosen day (hard weather conditions, modification of the transport plan, package ungiven at the delivery, there is no problem, you will be informed)

You will receive a SMS giving you the choice to reprogram your shipping at the day that you want.

If you weren’t present when the package was delivered, don’t worry!

With the number on your calling card, you will just have to connect at the “My Parcel” space on www.dpd.fr/destinataires

Or you can flash the QR code on the calling card with your smartphone to manage the redelivery directly

The delivery and the return in relay are offered* for all our customers. (*Except Corsica, mountainous areas or hard to access.)

You will receive email or SMS notifications throughout the delivery of your package.

If you rarely are at your home, choose the DPD relay solution.

There are large opening hours to retrieve your package (75% of the relays are opened between 9AM and 7PM).

Some relays are opened in the weekend: 100% of our spots are opened on Saturday and 50% on Sunday.

There is a keeping time of 9 days in the relay for a biggest liberty.

The delivery is controlled from first to last with Email or SMS notifications by the time your package is in a relay.

A detailed follow of the shipping state of your customer with our Report services or simply with the package tracking online.

Predict & Relay Supplement:

*Islands and Corsica Supplement: 8 euros

*Mountainous areas Supplement: 6 euros

Deliveries with Colissimo:

Packages are usually sent in 48 hours after we receive your payment. The standard expedition mode is the followed Colissimo, which is handed without signature. If you wish to have it handed with a signature, there will be a supplement cost, thank you to contact us. Whatever is the expedition mode chosen, we will give you as soon as possible a link that will allow you to follow your delivery. The shipping include the package, the handling and postal costs. They can include a fixed price and a variable one depending upon the price or the weight of your order. We recommend you to group your purchases in a single order. We cannot group two separate orders and you will have to pay the expenses of both of them. Your package will be sent at your own risk, a special care is given to packages including delicate products. Packages are oversized and protected.

In case of absence when delivering at the address given by the Customer, the package will be deposited if possible in the Customer’s mailbox, if impossible, a calling card will normally be deposited in the mailbox: then it’s possible to collect the package in your post office within the 15 days next to the deposit of this calling card. To optimize the delivery, we thank the Customer to mention an address where the order will be possibly delivered in the business hours and we encourage him to be delivered at his workplace, for convenience. His package will be delivered enveloping “personal and confidential” to avoid opening by a third party. It is for the receiver to check the arrival’s shipments and to do all reserves and claims that appear justified, or even refuse the package, if it is likely to have been opened or if it shows obvious signs of damage. The said reservations and complaints must be sent to the carrier by registered letter with acknowledgment within three business days after the products’ delivery and a copy must be sent to CuirParis.

Misplaced package

When a package leaves the CuirParis storehouse, it is forwarded by the Poste. If 5 business days after the package shipment the Customer does not have news of his order, he has to ask to the carrier, by internet, with the tracking links available when placing his order, or by going to the nearest post office, provided with the tracking number (available on his Customer’s account, or in his confirmation order’s email). The delays of the definitive answer of the carriers vary from one to three weeks after sending the initiation of the investigation. While awaiting the carrier’s response, CuirParis is not required to refund or replace the package awaiting for delivery without a definitive answer of its services.

Right of Withdrawal

All products sold benefit of the clause “money back” for 14 days from the delivery date according to law No. 2014-334 of the Consumer Code. To facilitate the refund process, every return must be previously authorized by CuirParis. You must inform CuirParis by going on “My Account” and then in the “Orders History” rubric or by email via our contact’s form. The return will be done at the address which will be communicated by CuirParis. The Customer practices the right of withdrawal according to the law No. 2014-344 of the Consumer Code within 14 calendar days from the date of the articles’ receipt. This right is done by the return of the product to CuirParis. The refund of the Customer will be done, by the choice of the customer, either by having an asset valid for one year on all website, or by a refund on the credit card, within 30 days from the date of the articles’ receipt by CuirParis, the same way as the exercise of the right of withdrawal.

The right of withdrawal is exercised also when ordering and before delivery. Won’t be returned incomplete products, whose products are damaged, tested or dirtied by the Customer and won’t be taken back by CuirParis. The returning products must be returned properly protected, in their original package, in perfect condition of resale and commercialization (not tested, damaged or dirtied by the Customer) along with all eventual accessories, user manuals and documentations, at the indicated address, along with the original sales invoice, which a copy will be kept by the Customer. Won’t be took back the packages which have no elements allowing to identify the sender (ordre number, mail, last name, first name, address). The disposal of this article won’t impede to the legal guaranty for hidden defects, like defined in the articles 1641 and the next ones of the Civil Code, when the product is sold to a customer or an unprofessional.