If you need support from Yola please contact us via support@yola.com or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!

Our reports all indicate that the problem is resolved for most affected customers but we will continue to monitor the situation. If you are still struggling to access your Sitebuilder or published website, it is likely due to ISP cacheing. You will need to allow some time for that to be cleared and try again. We can confirm that this was not an outgage on our end and that only a small subset of customers were affected for a short period of time.

As mentioned above, it is an upstream issue, not related to Yola and we are therefore not in a position to comment on the cause or how long it will take to resolve for any affected users. We can however confirm that it is an isolated problem and that most people are able to access your published website.

I know that's what you've said, but doesn't it seem odd that this outage involves a range of ISPs across geographies and affects only your websites in this manner? No other websites that I've visited today are being affected. Will check whether others have access to Yola and my business site and engage some of my IT friends. Have spoken to our ISP here and they are looking into this as well.