Press Release

7/11/2012

SmartFile Introduces SmartCare: A One-On-One Support Program for SmartFile Customers

New customer service program helps businesses use SmartFile

Indianapolis, IN

FOR IMMEDIATE RELEASE

SmartFile, a global file sharing company located in downtown Indianapolis, is launching their new customer service program entitled SmartCare. SmartCare is designed specifically for SmartFile customers wishing for help and front-of-the-line attention in regards to using the SmartFile file sharing system.

With SmartCare, SmartFile will assign each business customer with a support specialist that will help setup their SmartFile account, including the provision of custom branding, help messaging, and training videos personalized to the customer's site. The specialist will help train both internal and external employees with help content, in addition to hosting live webinar sessions for the convenience of mass training. Finally, SmartCare customers will receive their very own support phone number and email address to receive instantaneous customer service.

John Hurley, President of SmartFile, elaborates on the SmartCare release, "SmartFile has always been a client-centric company. To prove it, we are one of the few file sharing providers that offer live technical support with all of our packages. With the roll out of SmartCare, we can now offer customers even more support by providing one-on-one customer care. This not only makes it easier for them to implement SmartFile, but we take it a step further by providing support to any user within their SmartFile account, including their clients."

For more information on SmartFile and the new SmartCare support program, contact sales@smartfile.com.

About SmartFile

SmartFile is a secure file management and sharing platform serving Fortune 1000 organizations as well as medium and small businesses. SmartFile is the trusted all-in-one solution to securely connect, analyze and audit files on-premises and online. Multi-user access, unlimited file sizes, user permissions, company branding, customized links, unlimited connections and transfers are select features often used by SmartFile customers to manage sensitive files across their enterprises in one secure environment.