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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses
are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine
that the business meets BBB accreditation standards, which include a commitment to make a good faith
effort to resolve any consumer complaints. BBB Accredited Businesses must pay a
fee for accreditation review/monitoring and for support of BBB services to the public.

Advertising Review

Additional Information

Business Category

Advertising - Direct Mail

Industry Tips

Under a Federal Trade Commission Rule, a company must ship merchandise ordered by mail within 30 days from the time it RECEIVES your order, unless, in making the offer, the company clearly and conspicuously stated some other time for shipment. NOTE: The rule applies from the date your PROPERLY COMPLETED order is RECEIVED by the company to the date it is shipped.

If the company cannot ship within 30-day period or within the time it advertised, it must notify you of that fact and permit you to cancel or agree to the delay. If you cancel, it must provide you with a full refund of any money you have paid within 7 WORKING DAYS from receipt of your notice of cancellation, or a copy of a credit memorandum showing your account cleared of any related charges within ONE BILLING CYCLE if you charged your purchase. In notifying you, the company must provide a COST FREE means (such as a postage-paid card) for you to reply if you wish to cancel.

IF YOU DO NOT RESPOND to the notice, the company has the right to assume that YOU AGREE TO A DELAY OF UP TO 30 DAYS. The company may not, however, delay shipment beyond an additional 30 days without your express consent.

If the company cannot ship within that 30 additional days, or the agreed upon time, it must again notify you and always get your positive agreement to any further delay, or cancel and refund any payment you sent with your order, or credit your account.

The rule DOES NOT APPLY to orders placed over the telephone and charged to a credit card account, C.O.D. (collect on delivery) orders or orders with which you sent no advance payment and for which you are not billed nor your account charged until shipment is made. Also not covered are mail order services such as photofinishing; seed and growing plants; magazine orders (except initial delivery); and "negative option plans" such as those used by some book, or record and tape clubs.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer
experience and other information such as governmental actions that is known to BBB.
These reviews are provided for businesses that are BBB accredited and also for businesses
that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict
with the
BBB Code of Advertising. These claims come to our attention from our internal
review of advertising, consumer complaints and competitor challenges. BBB asks advertisers
to prove their claims, change ads to make offers more clear to consumers, and remove
misleading or deceptive statements.

Complaint Trends - Last 3 Years

Customer Review Trends

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience

Value

Positive Review

5 points per review

Neutral Review

3 points per review

Negative Review

1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating

Value

A+

5

A

4.66

A-

4.33

B+

4

B

3.66

B-

3.33

C+

3

C

2.66

C-

2.33

D+

2

D

1.66

D-

1.33

F

1

NR

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Star Rating scale

Average Score

5 stars

5.00

4.5 stars

4.50-4.99

4 stars

4.00-4.49

3.5 stars

3.50-3.99

3 stars

3.00-3.49

2.5 stars

2.50-2.99

2 stars

2.00-2.49

1.5 stars

1.50-1.99

1 star

0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.