Ocah Custom made baby carriers

Ocah 2 for 1 Queue Jumper slots - order information.

Please note these carriers cannot be shipped to any address in the US due to Ocah not yet having the Required CPSIA compliance.

Custom Orders.

The information here will act as a guide that you can refer back to as you work with me through the ordering process for both of your Wrap Conversions. Your carriers will be sewn on the date(s) given in the original auction listing.

It is important that we get your order details exactly right for you and I am always happy to answer your

The Order Form:

Now that you have purchased your slot we can get to work.

The link below will take you to my online order form......but wait ! before you fill in the form please make sure you have all the details exactly right. If you need to ask for more information about my carriers or need some advice now is the time to get in touch, email me at: hello@ocah.co.uk

I work directly from a printed copy of each persons order form and cannot add details from subsequent emails that you might send asking that I make changes.

If you do need to make changes after you have submitted your form I will ask you to start over again and send a new form to me.

PLEASE ENSURE THAT YOUR WRAP IS WASHED AND IRONED BEFORE YOU SEND IT TO ME. If you are having a wrap sent directly from a vendor I will wash and iron your wrap for you, for everyone else there is a fee for washing and ironing wraps as it is time consuming process that causes delays.

If you are sending a wrap to me from within the EU:

Please proceed to send it when you are ready. I try and send emails to confirm your wraps arrival but on busy days in the studio I sometimes forget to get in touch, feel free to email me and check if your wrap has landed if you don't hear from me.

If you are sending your wrap to us from outside the EU:

IMPORTANT: If you are shipping a wrap to me from outside of the EU (European Union) you must read the following information. Failure to comply with the following instructions may result in custom fees being applied to your wrap when it arrives in the UK.

I have worked very closely with the UK Customs and Excise Dept of HM Government and the following information is official information provided by the department.

There are 2 Simple Steps to ensuring that you have the correct information on your parcel before you send it to Ocah.

STEP 1:

Please clearly write on your parcel:

“IPR reference: IP/0902/288/14

CPC 60052300

Fabric to be sewn and returned to sender”

Ocah has applied for, and been given permission to use the UK Governments Inward processing Relief (IPR) on all Wraps being sent to Ocah in the UK.

STEP 2:

On the Customs Form that will be attached to the outside of your parcel write the value of your wrap as being worth no more than £15

Let me explain. The customs form is for the use of the UK Custom and Excise department.

The UK customs and Excise Dept add import duty to parcels assuming that they belong to me and that I will retain each wrap sent and so they charge custom fees according to the value of the purchase that they assume I have made. At no point will I own your wrap and so it has no value to me. Of course it doesn’t make sense to state that the wrap is worth £0 as this will simply cause confusion to the Customs department in the UK!

But please do not worry about the value of your wrap should the need arise for you to make a claim for a wrap lost in transit (touch wood this has never happened with any wrap sent to us in over 1000 orders!) Because when you send your wrap to us you should be able to insure your wrap at the Post office for its true value without the need to add this same value to the customs label.

Our Address:

Send your wrap to:

Ocah

4 Hollow Road

Anstey

Leicester

LE77FQ

UK

Confirmation of order details :

When I am ready to start sewing your order I will email your order form back to you for you to check through the details before we start work. Please check your form and reply to our email with 48 hours.

Shipping you carrier back to you: Ocah FB page. Your carrier will be quality checked, pressed (ironed) and packed ready for posting. As I work on my own in the studio I am limited to how many trips I can take to the Post Office and so carriers are usually shipped 2-3 times each week.

Because I have to physically take your parcel to our local Post office to send it to you I receive only a Paper receipt with a reference number on it. We do not usually email customers with a shipping reference as matching up a printed postcode on a receipt to a customers Postal or Zip code which I have to trace back to their order form and then getting online to email the information is actually very time consuming. All Parcels do have a tracking number on them and so in the event that a parcel is delayed I can find out where your parcel has been held up in the mail.