Success used to be measured by what we knew, or how smart we were. But today it’s how we handle ourselves and our relationships. This fun-filled2 day seminar is especially structured to look at your inner self, what you are capable of achieving both personally and professionally, what are the factors that hinder us from moving ahead and how we can overcome them. In addition, this unique training is designed for support professionals who want to develop and improve the vital skills needed to deliver excellent support.

This workshop also provides delegates with tools and techniques to substantially enhance their performance and results. It uses individual exercises, games, role play, video presentation and group discussions to emphasize the various topics of learning.

Key Benefits

Understand the factors of success in life

How to change negative thinking to positive thinking

Use best practice in structuring your document

Choose words that support your message and don’t distract your reader

Learn the value of good written communication

Revisit the rules of proper grammar and clear communication

Develop an appropriate letter/email writing style

Improve sentence structure and paragraph development

Express yourself more effectively through written and verbal communication

Enhance your confidence, personal and professional image

Listen more carefully

Contribute to higher productivity in your corporation

Write and speak more clearly and effectively

Take notes efficiently

Word the final draft of minutes clearly and concisely

Duration

14 Hours, 2 Days.

Methodology

Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions. This course is highly interactive and uses diverse teaching methods (lectures, readings, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles.

Course Outlines :-

MODULE ONE: FACTORS THAT HELP US MOVE FOWARD, IQ vs EQ

Motivation

Self awareness

Attitude and choice

Change the way you think by re-wiring your brain, breaking habits and thinking more positively

Learn how the unconscious mind affects our thinking

Access your EQ (self assessment questionaire)

MODULE TWO – EFFECTIVE TELEPHONE SKILLS

The First Impression

Checklist

Prompt Prepared and Courteous

Answering Courtesies

Closing the Conversation

Transferring the Caller

MODULE THREE: FUNDAMENTALS OF BUSINESS WRITING

Principles of effective communication

Clear, concise and direct expression of ideas

Kiss principle

Crafting short, simple sentences to increase readability

Choosing familiar words that make your meaning clear

Getting rid of the waffle that bores readers

Putting action in your verbs for direct, concise writing

MODULE FOUR - MINUTE WRITING

Structuring Minutes With A Template

Preparing to take notes

Gathering and organizing the raw material

Writing minute clearly and concisely

MODULE FIVE: EXPRESSING YOURSELF MORE CLEARLY AND COMPLETELY

Recognize perceptual filters that hinder communication

Listening Skills

Appropriate Response ( Listening and confirming the message using paraphrasing skills, learn how to paraphrase feelings and content of the sender

Using questions to reach out

Building your vocabulary

Positive Language (Look for ways you can make changes to the words you use and deal with people positively using alternate phrases and communication positive expectations)

MODULE SIX: THE BRAND AND YOU & DRESSING FOR SUCCESS

The real you - and the image others see

Giving that crucial first impression - the first four minutes

Looking and sounding more confident

ACTIVITY THE SOCIAL MIRROR

Your Trainer

Ms. Anita Shanmugam has vast experience gained in managing people; she has also developed skills in training over the years. Her clients had benefited immensely from her coaching and mentoring. She started off as a corporate Sales Executive and later held the position of Sales / Marketing Director. Currently she is a trainer for all levels including operations, supervisory and managerial staff, both in Bahasa Malaysia and English. Having more than 15 years of experience in the training arena, she is known to facilitate her programs using very practical hands-on approach, enabling participants to relate to her teachings easier.

She has intense dedication towards improving personal and organizational performances. With a track record in the corporate/private sector Anita brings extensive experience from the corporate world and is now considered amongst the new breed of dynamic “Human Relations Trainers” blending practical concerns. She is also a certified NLP Practioner that believes you need to be able to communicate with and influence yourself, family, friends, colleagues or clients. She believes that professionally everyone needs to understand how important it is to able to make yourself understood and to effectively influence. It’s a real skill to understand and grasp new concepts quickly from others and to be able to communicate at all levels and she dedicates her time now to help others change their life for the better.

Registration is confirmed once registration
form is received via fax/email/mail.
All Payments/Undertaking Letters/Local Order
(LO)/Letter of Approval must be made available
and presented prior to the course.

2. Cancellation Policy

Any cancellation must be received in writing
within 7 working days prior to the event
else full payment will be imposed.
Any no-show by registered delegates will be
liable for full payment of the program fees.

3. Disclaimer & Program Changes Policy

Scientia Training Sdn Bhd reserves the right to
amend or cancel the event due to circumstances
beyond its control. We reserved the right to
modify the advertised topics or course timing
whenever necessary.