“I was hired to work 8am – 5pm, but the reality is more like 8am – 8pm.”

“Management doesn’t understand what we do.”

We can help.

With nearly 20 years of real-world IT experience, Knapp I.T. has transformed broken teams, overcomplicated processes and low-performing IT departments into high-availability, high-communication, high customer-satisfaction organizations.

By analyzing organizations and applying IT Service Management principles, expectations are set, processes are defined with owners assigned, and targets are set and managed to. Combining best practices and proven ideas from the IT Infrastructure Library® (ITIL®), Microsoft Operations Framework (MOF), Help Desk Institute (HDI), and ISO/IEC 20000, processes and services are continually improved throughout their lifecycles. The end result? Happy customers, happy end users, and happy technicians. (Yes, it’s really possible.)