ATHENAHEALTH REVIEWS

HOW IS ATHENAHEALTH DIFFERENT FROM OTHER EHRS?

Athenahealth prides itself as a disruptor in the EHR industry. They are a technology driven organization that continues to innovate.

Used by over 85,000 medical providers, Athenahealth provides a robust, adaptable solution to deliver “optimal information with minimal distraction, and never get in the way of care”. They typically clean up with industry awards such as Black Book and KLAS.

Offering a wide range of products and service offerings, Athenahealth can provide the necessities to run a successful medical practice. And known as a specialty EHR, they can also offer solutions for a variety of medical specialties.

WHAT TYPE OF 3RD PARTY SOLUTIONS ARE INTEGRATED INTO ATHENAHEALTH?

Besides being a top EHR solution, the Athenahealth Marketplace offers dozens of applications that can seamlessly be integrated. They break-up their Marketplace into several categories:

Required Athenahealth Products

Acquisition and Engagement applications such as PatientPop, a marketing and communication platform.

Administrative applications such as Epion, a digital check-in platform

Billing applications such as Experian Health Patient Estimates

Care Management applications such as esvyda, a telemedicine and telemonitoring solution.

Efficiency tools such as SolutionReach, a patient relationship management system

Medical Records applications such as Dulcian Health’s CCM Solution

Provider tools such as GetWell Practice, a digital check-in application

ATHENHEALTH CARES ABOUT CUSTOMER SATISFACTION / USER EXPERIENCE

They employee Customer Success Managers that are responsible for managing clients’ satisfaction with the product suite.

Using feedback from users to shape future product changes or additions. Through their BirdEye platform (available in their marketplace), they can capture, analyze and promote customer feedback through online reviews.

Ultimately taking customer’s feedback helps drive innovation, improve operations. And, of course that should lead to revenue growth for athenahealth, so it’s a win-win.

MAJOR ORGANIZATION CHANGES IN 2019

After CEO Jonathon Bush was forced out by a hostile takeover (by activist private equity firm Veritas Capital and Evergreen Coast Capital, an affiliate of hedge fund Elliot Management), there was much uncertainty about the organization, but the uncertainty in the change in leadership is clearing up and athenahealth care appears to be back on track.

ATHENAHEALTH PROS AND CONS

In addition to the Athenahealth reviews above, we summed up the pros and cons:

Main Pros

Athenahealth has been dubbed a “disruptor” in the industry.

Favorable patient portal.

A plethora of 3rd party applications have been integrated into Athenahealth and are available in the Marketplace by Athenahealth.

Offer Practice Management solutions with low up-front costs.

Main Cons

Potential concerns with the robustness of Athenahealth’s billing system. Thoroughly research what will be needed from your practice if you are considering their billing services.