Reviews

Pillow Butler

For White Glove Customer Support, contact our Pillow Butler to answer any of your questions. From what pillow is best for your sleeping style to how to select the best sizes for your sheets and comforters, our Pillow Butler offers concierge quality customer service. Available Monday through Friday from 9:00 A.M. to 5:00 P.M. Pacific Time at 1.866.downetc/1.866.369.6382.

Ask the Diva

Love Luxuriating in the tub or cooling down in the shower and then wrapping yourself in divine toweling? Ever wondered why Hotel towels last longer? With our super absorbent, super soft, plush terry towels enjoy drying off in luxury. We are bringing these to you after testing them with the toughest quality control teams in hospitality and washing them over and over and over again in the most fickle industrial washing machines. The Diva cares!

Care

Machine wash warm with like colors. Gentle Cycle. Only non-cholorine bleach when needed. Tumble dry low. We do not recommend fabric softener.

Shipping

Down Etc product orders are processed within 3 -5 business days and shipped via UPS Ground, unless otherwise specified. Our shipping charges are based on your total order cost. See the chart below or visit our Shipping Tab. Shipping is free for orders over $150.

Total Order

Shipping Charges

Up to $25.00

$9.95

$25.01 - $100.00

$19.95

$100.01 - $150.00

$29.95

$150.01 - and Over

Shipping is free

Currently, we do not ship internationally through our website. If you are interested in international shipments, contact us at 1.866.369.6382.