What Our Customers Say

Don't take our word for it, here's what our customers say they love about Owl Ops!

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Restaurant Owners & Operators Love Owl Ops

Set Up in Just One Evening

I am an owner with a group of 9 Tim Hortons stores and in just one evening, had all 9 restaurants set up and my team using Owl Ops. Before, tracking repairs was a major pain, Owl Ops reduced the need for emails & phone calls making the whole process easier. We never really realized how often things were requiring maintenance and reduce equipment downtime.

Dave W.Owner, Multi-Unit Tim Hortons

Support Second to None!

At the price point, our first impression was that Owl Ops was too good to be true. Owl Ops is fantastic, simple, and user friendly. Support is second to none. It helps us communicate with our (almost) 50 restaurants for maintenance and facilitating our ordering through our corporate office.

Jay W.Dir. Facilities, DiBella's Subs

A Great Tool to Help Operations

It's great to see how Owl Ops has evolved and to finally see that there is a tool to help the operations side of the business.

Sonny S.Dir. Ops, Burger King

10 out of 10!

This is an innovative, cost effective tool. It fits my needs as a Maintenance Director perfectly. The product has great flexibility and is very configurable to suit our operation.

Kirk F.Director, Plant Services

Helps Hold People Accountable

Owl Ops is easy to use for your management teams and it helps hold people accountable to complete the needed tasks or to do lists. It has been very helpful to my team to stay on top of maintenance and to do list issues.

David B.Owner, Multi-Unit Tim Hortons

Solved Accountability & Equipment Tracking Issues

With two Tim Hortons restaurants and growing to 4 soon, we were starting to forget things; that’s when I knew it was time for a product like Owl Ops. I also wanted the history on every piece of equipment rather than trying to sort through emails and find this five years later. This history helps us decide on repair or replace, and having all information at our fingertips makes it easy to ask manufactures to replace equipment that has broken more often than it should. Owl Ops also makes people more accountable. Once a task is assigned we can track our own list as well as what we assigned to others; no more tasks slipping through the tracks.

Ken J.Owner, Multi-Unit Tim Hortons

Keeps Everyone Informed

Owl Ops does a great job of keeping everyone informed on equipment repair status as well as other tasks and scheduled maintenance reminders. It is very useful for tracking invoices and work performed on specific pieces of equipment. It’s a great tool for multi-unit businesses.

Lou G.Owner, Multi-Unit Tim Hortons

It Can Do That TOO?

We love Owl Ops!

Being organized with our to-do lists allowed us to hire our first maintenance person. With everything from all stores in one place, we can prioritize across the whole organization; no one gets neglected. You don’t have to be tech savvy to be able to see or create a new request and you now have confidence it’s going to get done.

Things like having all equipment manuals at our fingertips or QR code stickers allowing us to track a individual pieces of equipment that have been swapped round to different locations and still see all the warranty & history for that individual piece of equipment.

We’ve been looking for a solution like this for years but nothing seemed to fit, now we keep finding ourselves saying “Oh my gosh it can do that too?”, it has saved us a ton of money and we’re a HUGE fan of Owl Ops.

Jessica P.Dir. Ops, Tim Hortons

Team Communications Improved 10-Fold

We have over 25 multi-brand restaurant locations and Owl Ops has been a life saver. Auditing & tracking on a specific piece of equipment that had been moved to another location used to be impossible, now we know the history on everything and know what needs to be written off – reducing time with auditors and managers.

Communicating with our service personnel and vendors is easier, due to having a complete asset management tool like Owl Ops. It also allows us to make informed business decisions on whether to “replace” or “Repair”. Thousands of dollars have been saved due to knowing the warranty info at our finger tips.

Team communications has improved ten-fold! Previously, a manager would communicate directly with the vendor and no one else knew what the status of the repair was. Now, any manager can see the status of a task without having to ask.

Implementing a system like this might seem daunting but the support team at Owl Ops was there to take on any task and made the implementation very seamless and manageable.