Εμπειρία

CA Service Desk Implementation and Administration

Cognizant Technology Solutions
Jun 2013

I am ITIL certified, having 7+ years of experience in IT industry as an ITSM Software Implementation Architect and Administrator Lead. I have extensively worked on Service Management CA products and have also performed the role of Project Lead to deliver Implementation and Maintenance projects. I have got prolific experience in the following aspects:
 7+ years of IT experience as Implementation Consultant responsible for execution of several turnkey IT Infrastructure implementation projects.
 Proficient in implementation / Migration of CA Enterprise management solutions such as CA Service Desk, CA Service Catalog, CA Workflow and CA CMDB, SAP Business Intelligence
 Strong communication, interpersonal and Client interfacing skills with experience in writing technical documentation matched with the ability to manage stress, change and timelines effectively.
 Believe my education and professional background has given me the required skills and knowledge to succeed in such opportunities and ability to learn new technologies very fast.