FAQ for Clients

Quite simply – Unless you are prepared to walk blindfolded through a legal minefield, you need an expert (that’s us) to ensure everything you do is in accordance with the Lease and advise you on ever changing legislation. Are you up to date with The Landlord and Tenant Act or CLRA 2002? If not it’s time to employ us to protect you from costly legal action.

More than the other Managing Agent you are considering! Our Director Joy has over 9 years’ legal experience in the property sector. She has been head of property for some of the UK’s largest firms of Solicitors and has advised many of the top Managing Agents on their operations and legal compliance. She has achieved an exceptional success rate at the First-tier Tribunal and is the legal backbone to keeping our Clients compliant. Our Property Managers are multi-skilled (unlike most Managing Agents) and have a thorough knowledge of all relevant subjects such as finance, legal, dispute resolution, maintenance and Health & Safety matters.

Leave it to us. We have strict arrears processes in place which ensure any outstanding amounts are recovered swiftly and by using the most effective methods. We consult with you at each stage of the process but the most important thing to remember is that we have never failed to recover a Service Charge or Ground Rent debt across the whole of our portfolio – EVER!

By the horns! Nearly every development in our portfolio was described as a “problem site” before we took over management. Whether financial or maintenance related, we have extensive knowledge in turning these sites around in a short period of time. Just check out our case studies!

Every site we look after has its own dedicated Client account with our bank NatWest. Your Service Charge / Ground Rent funds are fully protected by the bank and are ring-fenced from our own personal finances.

Quite the opposite. All of our staff whether Maintenance Operatives, Property Managers or Directors can be contacted by phone or email. We do not run a large call centre type operation or have Directors who are scared to actually talk to people!

Never! We try not use large national contractors like our competitors – They are expensive and usually offer poor service. Instead, we source contractors who are located near to each site we manage and these are backed up by our own in-house maintenance who fill any gaps. We never stipulate that you must use a particular contractor and welcome suggestions. Many of our sites have services looked after by Leaseholders who may run their own Landscaping or Electrical business for example.

How they should be handled! Non urgent repairs can be report by both Leaseholders and rental Tenants using our automated reporting tool which can be accessed by clicking here. Unlike many Managing Agents, we’re also available out-of-hours to deal with emergencies. Our dedicated 24-hour emergency response telephone number is available 24 hours a day, 365 days a year.

Be our guest! We love to meet with prospective Clients so we can answer any questions you may have as we understand that you are making a big decision. We’ll ensure our meeting room is stocked up with tea and biscuits (just let us know which type).

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