Local delivery options are available for orders with delivery addresses in Singapore. All orders will be processed and mailed within two working days via the carrier selected for your order. (The merchant does their best to be ninja fast with dispatch, like within the day, but there are times where there can be delays.)

Local (Singapore) Shipping Options

Service

Cost

Delivery Time

Standard Courier via Roadbull

$2.50*

1 - 2 working days

*Free Standard Courier is available for local orders above $50.

Standard Courier parcels come with tracking services. The tracking number of your order will be updated upon dispatch. Items will reach you in 1 - 2 working days. Tracking is available at: http://www.roadbull.com

Cut-off time for local orders is 11AM on a usual working day. Orders confirmed and paid after 11AM cannot be guaranteed to be processed and dispatched within the day.

BACK ORDER

Occasionally, the merchant opens back orders for sold out items. You can still order these items to reserve a piece when the stocks are replenished. In-stock items within the same order will be held until your complete order is fulfilled. When an item is on back order, it means that the item is currently out of stock but quantities have been ordered from the factory and are currently in production. The estimated date of arrival at the merchant's warehouse will be stated on the product page. Dispatch of back order orders will be completed within 1 - 2 working days upon arrival. The merchant does their best to keep these dates accurate, but please be aware that it is their best estimates and in rare circumstances, they can experience delays. If so, we will do our best to inform you as early as possible, of the new expected arrival dates. If you would like for the merchant to send out the instock items first, please email [email protected] with your order number. Additional charges will apply for separate delivery.

MISSED DELIVERY

Bulky parcels sent via Normal Mail might result in a collection slip for pick up at the post office due to the bulkiness, or if you had missed the post man when he attempted to deliver to your unit. In this case, you should proceed to the post office in charge of your neighbourhood to collect your parcel before it gets returned to the merchant.

Roadbull will only make two attempts for delivery. After two failed deliveries, they will return your parcel to the merchant. Please ensure that your mobile number provided during ordering is accurate as they will call for advice on delivery should no one be at the location to receive the parcel.

Please note that the merchant will not be liable for the redelivery costs should the package be returned to them.

INCOMPLETE/INCORRECT ADDRESS

For incomplete/incorrect addresses via Normal Mail, SingPost will arrange for the return of the parcels to the merchant. This process however, can take up to two weeks or longer. We will contact you once the return is received.

In the case of incomplete addresses via Roadbull, they will call you to clarify on the missing/erroneous unit number.

In the case of incorrect address, if it is an existing address that can be delivered to, the merchant is unable to guarantee that they can retrieve the parcel. Should the address not exist, Roadbull will contact the merchant or arrange for the return the package.

DEFECT / ERROR

In the rare case where the merchant has made an error with your order, such as an incorrect item received or if the item received is defective, kindly email [email protected] with the following details within 10 days of delivery:

Order Number

Pictures clearly showing the defect or wrong item received

The standard procedure on errors would be to send your correct order, or a brand new replacement piece. If your item is no longer in stock, a refund in cash or ShopperBoard credit will be offered.

Along with your correct order/replacement piece will be a pre-paid return envelope. The merchant kindly asks for your assistance to pack the wrong items into the return envelope and drop it at the nearest post box at your earliest convenience.

EXCHANGE

The merchant does not accept or arrange for one-on-one exchanges at this time. Kindly refer to the return policy where you can return your items for ShopperBoard credit to repurchase the items in your desired colour/size.

RETURNS

All online purchases made directly through YOUNGHUNGRYFREE store page on ShopperBoard are valid for a refund in ShopperBoard credit within 30 working days of receipt (Local) / 45 working days of receipt (International). The return process is conducted primarily via post.

Returns that do not meet the return conditions will not be eligible for return and will be declined. A $2 handling fee will be charged per return, with effect from 1 April 2017.

Return Conditions:

Merchandise must be returned within specified working days after receipt: 30 days (Local), 45 days (International).

Merchandise must be in its original brand new, never washed and unworn condition.

Merchandise must have all original tags attached and in resalable condition.

For returns to be valid, the request for the return of items have to be submitted and mailed back within the stipulated time frame. All additional shipping fees will be borne by the customer. Original shipping charges are non-refundable and unfortunately the merchant will not be able to refund duties and/or taxes.

Customers are advised to mail returns via a mode of delivery that allows tracking. The merchant will not be liable for lost mail and returns will not be processed if the item does not reach them. All return packages are the responsibility of the customer.

All returns are final. Items you wish to repurchase with the returned ShopperBoard credit will not be reserved/guaranteed.

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