FAQS

Do you have a minimum order?

Yes we have a minimum order of $200. There is a $4 handling charge for orders less than $200 from current existing customers.

Why do I need an account?

We sell wholesale to business accounts only. You will need to register an account with us before you can order online or view any pricing information. Once your account registration is approved then you will receive an email from us confirming your account registration.

How do I create and manage an account?

To create a new registration from the home page, click the "New Customer" link. Fill out the form and click 'Submit'. You must verify your email address by clicking on the email verification link that will be automatically emailed to you. If you don’t see it in your inbox, please check your spam/junk folder and whitelist pricemaster.com in your email program to ensure future emails can get through to your inbox.

It may take up to 2 business days for your account to be qualified and approved. Once the web account is created, you can manage your ship to locations, view past online order history, and change your password.

If you already have an account with us and would like to access to the website then all you have to do is to call or email our customer service dept or your account manager at 800-538-3873 or on the contact us page and request web access. You can also make this request online by clicking this link and selecting "yes" to the question as to whether you are a current customer.

Who pays the freight?

All prices are FOB New York City. The customer is responsible for all freight charges. We do have Free Freight programs for certain regions in the northeastern US please contact your account manager for details.

We can ship throughout the country and our prices are low enough that we are still competitive even when you add the freight.

We can ship your product via USPS, UPS, FedEx, on a Pallet via LTL Freight or by the Truckload. Per your request, we can also bill UPS or FedEx to your account.

Many customers order enough to ship via pallet rate (over 500lbs) which brings their freight cost ratio down even more. Pallet rate is a fixed freight cost per pallet (up to 2,000 lbs and fit on 1 40"Wx48"Dx72"H pallet)

What if I forget my password or can’t log-in?

click on “Forgot Password?” link on the homepage and enter your email address when prompted. Click “Continue” to have a temporary password or reset password link sent to your email. Please check our spam/junk folder incase it arrived there.

At PriceMaster.com, you can be assured that your personal and account information is secure.. We will not sell or provide your information to any third party unless it is required to do so by law. Your transactions are fully encrypted and secure using 128-bit encryption through our SSL site.

What are your Office hours?

Monday through Friday from 8am to 6pm EST

Saturdays from 8am to 2pm.

How do I place an order?

Log-in to your account by entering your username (email) and password. You are now ready to add products to the shopping cart. You will have the opportunity to review or change quantities and remove products by clicking on the shopping cart. Scroll to the bottom and click “Checkout” to place your order. You will be asked to select a payment method and choose a shipping method and address. You will need to read and agree with Terms & Conditions before your order will be placed.

Will I receive an order confirmation?

Once we receive your online order, we will send you an e-mail confirmation so you know that your order has been received.

How Quickly will my order be processed and ship?

All orders placed during our normal business hours are normally processed within 1 business day for existing customers.

Orders placed before 2pm EST will usually be shipped the same day. Otherwise, your order will ship the following business day.

Do you have UPC and Item data?

No we do not have UPC and item data available in electronic format for download.

What payment options do you accept?

We accept Visa and Master Card, ACH Debit, Checks, Cash, Bank Wire and Certified Checks and Money Orders. Checks, whether Certified or not, as well as Money Orders and ACH Debits must clear before your account is credited and product can be shipped or picked-up.

How do I apply for Credit Terms with Price Master Corp.?

All orders must be paid for using secured funds. If, however, you are a well-established business operating longer than at least 1 year, you may wish to complete a Credit Application to request Payment or Credit Terms with Price Master Corp. Please download the Credit Application by going to the Account Center and clicking My File Downloads on our website, or simply call your account manager for an application. The application generally takes 1-2 weeks for processing.

International Orders?

Yes we do business with international customers. All our prices are FOB New York City. All International orders must be prepaid in full with secured funds (wire transfer or bank certified check), we do not accept credit cards or paypal. We would ship to your freight forwarding company located within the continental United States in large quantity shipments in either in full container loads or partial containers or on Pallets. Our customers arrange for the shipping/handling charges with their own freight forwarders located in the US.

Certain products and export restricted and certain items such as Hazmat/ORM-D/dangerous goods are not transported by some freight forwarders.

If you don’t see your country listing on our registration page, you can still request an account by providing the following information on the contact us page:

Your business name, location, business description, and contact information.

Provide names and contact info for other US based suppliers you currently do business with

Expected volume of orders

How do I return product for Credit or Refund?

In the event that you need to return any product, you must contact your account manager, and have a Return Authorization issued. The Return Authorization will state the reason why product is being returned, as well as the list of products and quantity of returns, as well as appropriate credit value.

Displays and Products must be returned complete, and in resalable condition. Any labels/stickers and marking must be removed. We cannot accept damaged or expired products or partial returns.

All returns MUST be preapproved, Returns for a reason other than seller’s error will be subject to 15% handling and restocking charge.

Yes we are able to discount for large volume purchases. If you are interested in purchasing pallet or truckload quantities of items and wish to inquire about discounts, please email contact usor call 800-538-3873.

What are HAZMAT Charges?

Products that are flammable or combustible, such as Lighters, Butanes and Liquid Fuels are usually identified as Hazardous Materials, and require to be shipped in Original Manufacturer Cases, and incur a HAZMAT Fee per each case shipped. Carriers like UPS and FedEx impose these fees, while Pallet or Truckload orders do not.

Why do I need a DEA Certificate?

Purchase and sales of cold and sinus medicines containing pseudoephedrine requires a DEA license. It is the sole responsibility of the customer to be in compliance with all applicable federal, state and local laws and regulations. Retail Stores are exempt up to a limited quantity..

Why do you require a Resale Tax ID?

All accounts are required to provide a copy of their Resale Tax ID. We do not sell directly to consumers, and we do not collect any taxes on those products you purchase. It is company policy to have a Resale Tax ID form/copy on file for every customer.

***DISCLAIMER:***

We reserve the right to limit quantities and correct printing errors. Prices may change without notice, products sold only for resale. None sold to minors. Some items not always as pictured.