“Please Try Relinking Your PayPal Account To Your GCash Wallet” Error

There has been a technical problem with GCash mobile app lately and it affects both the Android and Apple versions. Two weeks ago when using my GCash app to withdraw funds from PayPal to GCash, the mobile app would prompt me that my PayPal account has not been linked or that I need to re-link my PayPal account to my GCash account.

The problem with re-linking it is it duplicates the Pre-approved Payments Plan code recorded in your PayPal account for the same Globe GCash mobile number. You would have to log in to your PayPal again and delete the older Pre-approved Payments Plan code.

The other issue from which the same GCash technical problem would arise is if you are alternately using two or more Globe GCash numbers to access your GCash mobile app in Android or on an iPhone. When the cache on your phone has not been cleared or reset, the GCash mobile app would give you an error prompt about re-linking your account which should have only been the case for one Globe GCash number as users are only allowed to connect one PayPal account. Avoid having to alternate frequently between numbers.

If you aren’t aware of it yet, Android and iPhone do not roll out the update simultaneously. Android version of the GCash mobile app may release a more updated version earlier than on its Apple counterpart. I have observed this marked difference and it is the reason why I keep an Android and an iPhone and have the GCash mobile app installed on both. There was a time when my GCash account showed up as Unverified on the iPhone version while I was Verified on the Android. Of course, I had to break my own rule to stop alternating GCash numbers and had to do my GCash transactions on the Verified version. In fact, three days ago I experienced a coded error on my Android’s GCash after having successfully cashed in from PayPal to GCash. When I went to my iPhone’s GCash, I didn’t experience any errors at all.

My first GCash number showing up as Unverified account on an iPhoneMy second GCash account also showing up as Unverified on an iPhone

Hope these few tips helped. Always remember you do not need to keep re-linking your account to PayPal as it could only be a temporary system glitch.

In case your GCash balance has already been deducted because of a system glitch, simply fill out this Dispute Form and e-mail it to gcashinquiries@globe.com.ph.

Update: January 7, 2018

For a few months I had been using my sister’s GCash account for PayPal to GCash cash-ins because of this relinking error. Last Wednesday, in the middle of doing the cash-in on the GCash mobile app on my Android using my sister’s GCash account, that dreaded “Please Try Relinking Your PayPal Account To Your GCash Wallet” error appeared. What I did was tell my sister to transfer back to me the remaining USD to my PayPal account from hers because I wanted to see if I could finally relink my own GCash account to PayPal using the GCash mobile app on my iPhone. The relink turned out to be successful and I was able to resume my PayPal to GCash cash-in.

Update: February 22, 2018

Yesterday I encountered the same error and was not able to do a PayPal to GCash cash-in. In order to get my funds, I requested my sister to exchange my PayPal USD into PHP with the help of a trusted currency exchanger. Today, I received a text notification from GCash that they are temporarily suspending the PayPal to GCash cash-in. We’ll have to be patient until this service resumes.

Update: February 26, 2018

GCash has sent out this update:

“Hi there! We’re pleased to inform you that the PayPal to GCash service has been restored. We appreciate your patience and understanding. Thank you.”

Update: May 9, 2018

I encountered this dreadful error again but thankfully the GCash mobile app worked just fine after the re-linking. I was able to proceed with my cash-in right after. Here are my screenshots for this day:

Update: June 13, 2018

For two weeks now I have seen the error message “Sorry, we are unable to proceed with your cash-in request” when I try to do a PayPal to GCash cash-in. The good news is you can still proceed with a successful cash-in by clicking on Retry. Again, ALWAYS WITHDRAW IN INCREMENTS OF $25-$29. Doing cash-ins in alternate amounts between $25 and $29 is safer and I had lesser problems with delayed cash-ins.

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In this site, I write reviews on mobile apps I have used and other digital products and more. I've also included some tips and tutorials on various workarounds pertaining to mobile apps.
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Is your paypal email and gcash email the same? Are the names on both account an exact match? I cant link mine.
On my paypal acct it shows Under My Preapproved Payments:
G-Xchange
Below it is:
To protect your account, this preapproved payments has been deactivated. To reactivate it, reset your PIN. But this is at the bottom with a red flag before it. But that flag is not besides the G-Xchange.

When i try to cash in it says i need to link to paypal eventhough i have already done it. My theory is in my paypal, i entered my middle name. But in my gcash, they didnt even ask for my middle.

Hello please I really need help on doing cash in. Im using android n apple but stiill can’t cash in and having the same error since yesterday. I have done cancelling all the pre-approved payments and relinked it but still the same issue. Dont know whats happening.

Yeah I experienced that too and my solution then was to use my sister’s GCash account for a few weeks. After that it was my sister’s account which has that same problem and I was able to switch back to my account. I consulted GCash about this and they’ve said it usually is a timeout error. Well, sometimes their app has bugs be it in Android or iPhone.

Mine was temporarily suspended, too, for a few hours today. I got an email from them to confirm if the recent transactions were done by me and I replied to them that I was indeed the one who made the recent transactions using my card. I am sure they would have emailed you about it so you need to reply to them immediately. The suspension has been lifted shortly after my reply.

I encountered the same error and it turns out that the credit card I used on my Paypal has already expired. I actually linked my Gcash Mastercard using the guide at mixjikz.blogspot.com/2018/09/how-to-verify-and-link-paypal-account.html and now all is well. hope this helps 🙂

Hi mappbox! Do we need to get verified with our debit card in order to transfer Paypal funds to GCash? I already linked my GCash to Paypal yet “Please Try Relinking Your PayPal Account To Your GCash Wallet” error is still there. Any idea about this?

Hello, what do you think the reason why I keep on experiencing Gcash cash-in error? It always says “Sorry, we are unable…Please ensure…paypal account has been activated or that there are no security restrictions…” I already have my bank account and debit card confirmed and verifies. What do u think is the problem? Thanks