Instructor

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Section Description

Course objectives
• To provide a working knowledge of the vocabulary of O.M.
• To help students develop an ability to design, improve and/or manage processes using the following type of analysis.
What are the components of the process?
How to calculate process parameters such as capacities, output, and work-in-process inventories?
What are the major opportunities for improving the process?
• To familiarize with key issues (cost, quality, delivery, and flexibility) and problems (e.g., variability) facing an operations manager.
• To discuss management systems (planning, materials, quality, etc.) for managing business process. We will consider a wide variety of topics starting with process analysis, inventory models and quality control charts developed over 80 years ago to the more recent topics of 1980s and 1990s: total quality management (TQM), lean operations, and supply chain management, 2000s and 2010s: Sustainability, Queuing Theory and Service Operations Management; Dynamic Pricing and Revenue Management, Dynamic Pricing in the models of double-sided economy (e.g. Uber’s surge pricing)
Office hours
Time: 10:00 – 11:30 AM on Tuesday, Thursday and by appointment (tentative)
Email Address: hdo@uvm.edu
Detailed and Latest course information
Announcements, Detailed Lecture Plan, Lecture Notes, HW assignments, additional notes, etc. will be posted on the course site of the Black Board.
Students are responsible to get information from the course site (on Black Board) in a timely manner.
Textbooks: No required textbook!
Reference books
• F. Robert Jacobs, and Richard B. Chase (2017), Operations and Supply Management, 15th Edition, McGraw-Hill/Irwin.
• Gerard Cachon and Christian Terwiesch (2012), Matching Supply with Demand: An Introduction to Operations Management , 3rd Edition, McGraw-Hill/Irwin.
• Chopra, S., and Meindl, P. Supply Chain Management: Strategy, Planning, and Operation, 5th Edition, Prentice Hall.
• William Stevenson (2011), Operations Management (Operations and Decision Science), 11th Edition, Business and Economics.

Evaluation

Grading
Test 1: 40%
Test 2: 40%
Quizzes: 10%
Case analysis assignment: 10%
At the end of semester, I will curve, if necessary, and use standard cutoffs for A, B, and C etc.
There are 4 regular quizzes and one Quiz for Case Analysis (students will study the case on their own and take a short quiz). The lowest scored regular quiz will be dropped.
Exam Comments
1. A make-up test for Test 1 or Test 2 can be offered only for compelling circumstances, such as medical emergency.