The updated AV Flexologic Support Network

With the beginning of a new year and the need for continuous improvement of the way in which we communicate with our customers, AV Flexologic has engaged in another promising project: a brand new and versatile Support Network. The AV Flexologic Support team is looking forward to listen to you and provide you with the best solutions.

By using a recently updated online platform, we have built a complete knowledge base containing user guides, technical drawings, procedures for performing calibration and repair, and troubleshooting material. This way, our customers can obtain solutions to common situations and answers to frequently asked questions. Additionally, if support is needed, customers are now able to raise online tickets, which will be accessed by our engineers and evaluated accordingly. In our new system, the issues can be reported with pictures, videos and text, which will assist our team to better react to your case.

In extension to the online solutions, AV Flexologic has now established a warehouse in the United States and placed a Service Engineer permanently based in North America. These two components together add up as important parts of our new Support Network, since customers can be closely assisted by our engineers and parts of the machinery no longer need to be shipped from Europe.

One of the main features of our new Support Portal is certainly the 24/7 telephone assistance, which is available to all customers holding a maintenance contract. By adopting this feature, our partnership can work even more time-flexible, boundless in space and flawlessly functional.

The new system is focused on providing fast solutions and keeping our customer’s business free of unsolved questions concerning our machinery. This is how AV Flexologic starts 2017: innovating our work and aiming for achieving and providing the best.