[2009-9-23 9:25:47] 客户: Morning
[2009-9-23 9:29:20] 客户: hi
[2009-9-23 9:42:21] 我: Hi, xxxx, sorry for replying you late.
[2009-9-23 9:42:41] 我: The sample will be ready soon.
[2009-9-23 9:43:03] 我: I am very busy because we just moved to new office.
[2009-9-23 9:43:23] 客户: ok great, i hope you like your new office
[2009-9-23 9:43:31] 我: And I am going to pick up a customer soon.
[2009-9-23 9:43:43] 客户: i was just checking in and see if they finished the sample
[2009-9-23 9:43:45] 我: Any question please call me 手机号
[2009-9-23 9:44:13] 我: We are waiting for the pole of 12 person.
[2009-9-23 9:44:20] 客户: ok
[2009-9-23 9:44:30] 我: Once received, the sample is okay.
[2009-9-23 9:44:48] 我: I am going to leave now,. talk soon.
[2009-9-23 9:44:54] 我: Have a good night!
[2009-9-23 9:45:06] 客户: thanks you too
[2009-9-23 9:45:14] 客户: i mean good morning
[2009-9-23 9:45:21] 客户: :0
[2009-9-26 9:55:14] 我: hi, xxxxx.
[2009-9-26 9:55:50] 我: How are you?
[2009-9-26 12:03:23] 客户: hii
[2009-9-26 12:03:35] 客户: sorry i was playing party poker
[2009-9-26 12:04:47] 我: it is okay. I am going to tell you the sample will be sent before October 1st.
[2009-9-26 12:05:05] 客户: oh nice
[2009-9-26 12:05:05] 我: I just begin to make the box today.
[2009-9-26 12:05:17] 客户: How did the tent come out
[2009-9-26 12:08:44] 我: just on phone.
[2009-9-26 12:08:50] 客户: ok
[2009-9-26 12:09:00] 我: The tent looks nice.
[2009-9-26 12:09:11] 我: 13 man floor all sewn.
[2009-9-26 12:09:33] 客户: we had a sample made before, and the lady took a picture of it
[2009-9-26 12:09:39] 客户: it had a flat roof
[2009-9-26 12:09:50] 客户: i said dont even send it
[2009-9-26 12:09:53] 客户: it was junk
[2009-9-26 12:10:00] 客户: she was not a factory
[2009-9-26 12:10:03] 客户: she had it made cheap
[2009-9-26 12:11:03] 我: We make it expensive and good quality, you can check our quality when you receive it,.
[2009-9-26 12:11:17] 客户: yes im sure its great
[2009-9-26 12:11:23] 客户: you seem to know what you are doing
[2009-9-26 12:12:31] 我: yeah.
[2009-9-26 12:12:47] 客户: How is your new office and building
[2009-9-26 12:12:52] 客户: you are in the country now?
[2009-9-26 12:13:16] 我: Very nice and quiet, near mountain, the air is very fresh here.
[2009-9-26 12:13:46] 我: yeah, can called country and also can called town.
[2009-9-26 12:13:46] 客户: you must have to drive far to work
[2009-9-26 12:14:05] 我: No need to drive, I live near the factory.
[2009-9-26 12:14:33] 我: When you come to our factory, I will take you outside and see the views.
[2009-9-26 12:14:48] 客户: sounds nice
[2009-9-26 12:14:58] 客户: the factory moved to where you live
[2009-9-26 12:15:26] 我: I live near factory.
[2009-9-26 12:15:55] 我: I am going to have lunch now, I will keep you informed on how the sample is going.
[2009-9-26 12:16:09] 我: talk soon.
[2009-9-26 12:16:19] 客户: ok, talk to you later, thanks for the update

发图片。
[2009-9-30 11:49:57] 客户: Nice they look nice
[2009-9-30 11:50:43] 客户: do they have a rain fly that goes over the room?
[2009-9-30 11:50:48] 客户: roof
[2009-9-30 11:52:59] 我: Sorry, just now I am not at desk.
[2009-9-30 11:53:37] 客户: hi
[2009-9-30 11:54:02] 我: It has a rain fly can cover the roof. The roof has two mesh area and also rain fly. (tunnel )
[2009-9-30 11:54:14] 客户: ok great
[2009-9-30 11:54:47] 客户: so both are going to be firberglass poles
[2009-9-30 11:54:57] 客户: i thought one was going to be pvc
[2009-9-30 11:55:02] 我: I need to send it to Shenzhen first and then fly to Hongkong, thus DHL is a little cheap.
[2009-9-30 11:55:57] 我: Yeah. You are right. Both are fibreglass pole, but one is with PVC pole with fibreglass pole together. It is stong enough.
[2009-9-30 11:56:09] 客户: ok
[2009-9-30 11:56:13] 我: When can see it, you can check the quality.
[2009-9-30 11:56:25] 客户: Yes they look nice
[2009-9-30 11:56:46] 客户: then when you make them we can get our colors, and it will look very nice
[2009-9-30 11:57:18] 我: yeah. We can make according to your color.
[2009-9-30 11:57:25] 客户: Ok great
[2009-9-30 11:57:48] 客户: I like the pictures, much better then the last company we had make one
[2009-9-30 11:57:59] 客户: they sent a picture of a tent with a total flat roof
[2009-9-30 11:58:05] 客户: it was horrible
[2009-9-30 11:58:13] 我: I will take picture of the carry and box now. will send you soon.
[2009-9-30 11:58:20] 我: carry bag
[2009-9-30 11:58:22] 客户: ok great
[2009-9-30 11:58:32] 客户: Nice, willl look foward to seeing it
[2009-9-30 11:58:37] 客户: you do good work
[2009-9-30 11:58:40] 客户:
发图片
[2009-9-30 12:01:49] 我: I am going to have lunch now, I will be back in 20 mintues.
[2009-9-30 12:01:54] 我: talk soon.
[2009-9-30 12:01:59] 客户: Ok, eat healthy

[2009-10-4 8:40:43] 我: xxxxxx, how are you?
[2009-10-4 8:41:08] 客户: Hi, xxxxx , i am great thank you
[2009-10-4 8:42:25] 我: I sent the sample out at September 30 to Shenzhen, and will send by DHL via Hongkong, once I got the trace no, I will send it to you. You can receive the sample at around October 9 or 10.
[2009-10-4 8:43:11] 客户: wow thats fast, you must have sent it by air
[2009-10-4 8:43:27] 我: yeah, by air.
[2009-10-4 8:43:29] 客户: you send it to the address?
[2009-10-4 8:43:35] 我: yeah
[2009-10-4 8:43:39] 客户: Nice
[2009-10-4 8:43:41] 客户: you do great work
[2009-10-4 8:43:45] 我:
[2009-10-4 8:44:07] 客户: I am heading out the door, going over to my business partners house
[2009-10-4 8:44:19] 客户: i wilk talk soon thanks for the update
[2009-10-4 8:44:29] 我: okay, talk soon.
[2009-10-6 8:21:38] 我: Hi, xxxx, you can trace the sample on DHL now, the trace no. is:xxxxxxxxxx, and the trace link is: http://track.dhl-usa.com/TrackByNbr.asp. If it is fast, maybe you can receive it on October 8th.
[2009-10-6 9:41:25] 我: Hi, xxxxxx.
[2009-10-6 9:41:44] 客户: Hi, goodmorning
[2009-10-6 9:41:46] 我: Did you get the message I send on Skype about trace no. of DHL
[2009-10-6 9:42:00] 客户: Yes i see it now
[2009-10-6 9:42:05] 我: nice.
[2009-10-6 9:42:21] 客户: one question
[2009-10-6 9:42:28] 我: go ahead.
[2009-10-6 9:42:48] 客户: on the tunnel tent they made seperate rooms inside is that correct
[2009-10-6 9:43:06] 我: yes. four rooms.
[2009-10-6 9:43:12] 客户: NICE
[2009-10-6 9:43:21] 我: each sleep 3 person.
[2009-10-6 9:43:29] 客户: i think we will be happy with teh order and place a starting order very soon
[2009-10-6 9:44:00] 我: nice.
[2009-10-6 9:44:00] 客户: I am drinking sulfate suspention right now blah
[2009-10-6 9:44:03] 客户: i need a cat scan tuesday
[2009-10-6 9:44:29] 客户: i had cancer 11 years ago
[2009-10-6 9:44:33] 客户: and they take test every 6 months
[2009-10-6 9:44:54] 我: oh, I am really sorry to hear that.
[2009-10-6 9:45:00] 我: Hope you are better.
[2009-10-6 9:45:02] 客户: Thank you
[2009-10-6 9:45:12] 客户: i went through a lot but been ok
[2009-10-6 9:45:21] 客户: thanks
[2009-10-6 9:45:40] 我: take care.
[2009-10-6 9:45:57] 客户: Thanks you too , i will talk to you once i receive the tents
[2009-10-6 9:46:03] 我: okay.
[2009-10-6 9:46:03] 客户: Thanks again you guys do a great job
[2009-10-6 9:46:20] 我: with pleasure.
[2009-10-6 9:48:28] 客户: To
DHL Tracking Information
[2009-10-6 9:48:45] 客户: it does not have a address
[2009-10-6 9:48:49] 客户: on the dhl
[2009-10-6 9:48:53] 客户: but im sure they have it
[2009-10-6 9:49:50] 我: yeah, they have your no.
[2009-10-6 9:49:57] 客户: ok
[2009-10-6 9:49:59] 我: If they can not find you, they will call you.
[2009-10-6 9:50:06] 客户: ok
[2009-10-6 9:50:18] 客户: DHL went out of Business in USA
[2009-10-6 9:50:26] 我: Also please pay attention to it and trace it online.
[2009-10-6 9:50:34] 客户: but i think some parts of the company are still in business
[2009-10-6 9:51:06] 我: oh, this is the 1st time I heard of it. So you use UPS often?
[2009-10-6 9:51:18] 客户: UPS and Fedex
[2009-10-6 9:51:20] 我: Fedex
[2009-10-6 9:51:23] 我: yeah
[2009-10-6 9:51:41] 我: Fedex is really very fast, but expensive.
[2009-10-6 9:51:42] 客户: but i think maybe DHL international might still be in business
[2009-10-6 9:51:47] 客户: yes
[2009-10-6 9:51:52] 客户: we have a fedex account
[2009-10-6 9:51:59] 客户: and get a discount
[2009-10-6 9:52:05] 我: nice.
[2009-10-6 9:52:09] 客户: they said they we can use them as our broker
[2009-10-6 9:52:13] 客户: when we place a order
[2009-10-6 9:52:57] 我: nice. Sometime we aslo use Fedex.
[2009-10-6 9:53:14] 我: Their service is very good.
[2009-10-6 9:53:21] 客户: Yes

[2009-10-7 12:38:06] 客户:
8:59 pm Clearance processing complete San Francisco Gateway, CA
8:59 pm Processed at DHL Location. San Francisco Gateway, CA
8:56 pm Transit through DHL facility San Francisco Gateway, CA
8:33 pm Depart Facility Hong Kong - Hub, Hong Kong
[2009-10-7 12:38:33] 客户: in usa
[2009-10-7 13:52:41] 我: Nice.
[2009-10-8 8:30:16] 客户: Hi, 我 i received the tents today, i set one up, i have a few issues
[2009-10-8 8:30:45] 我: Nice.
[2009-10-8 8:30:58] 我: How is it?
[2009-10-8 8:32:04] 我: which one did you set up?
[2009-10-8 8:36:12] 客户: The first issue was the Carry case,the seems are pulling appart, it would not hold the tent if they tried to carry it once, it would break right through..
[2009-10-8 8:36:20] 客户: as seen in picture
[2009-10-8 8:36:28] 客户: even a hole in the case in one spot
[2009-10-8 8:38:05] 客户: Tent also has a lot of threads hanging off it
[2009-10-8 8:38:10] 客户: as seen in picture
[2009-10-8 8:38:28] 客户: picture 5974
[2009-10-8 8:38:50] 客户: and extra pieces lieing around in tent floor
[2009-10-8 8:38:55] 我: Yeah, I saw it.
[2009-10-8 8:39:42] 客户: also there are two sets of 3 poles,one set one pole was shorter then the other two
[2009-10-8 8:41:02] 客户: and one more problem , the material for the pods was not thick enough for privacy, we compared it with the tents we were selling, on yours you can see right through them
[2009-10-8 8:42:33] 我: About the carry case, we checked it carefully before shipping, it is all okay. I am wondering whether it is DHL broken it.
[2009-10-8 8:42:47] 我: Did you receive the carton box all ok?
[2009-10-8 8:43:52] 客户: the carton looks like it went through a lot, dhl even opened it for inspetion, but the stitching on the carry case is still sub par, most of the stitching is falling appart
[2009-10-8 8:44:06] 客户: if you hold it to the light you can see it falling appart
[2009-10-8 8:44:11] 客户: and nothing was even in it yet
[2009-10-8 8:45:30] 客户: i am looking at it now in my hand and holding it to the light, its very thin and stiching all coming out
[2009-10-8 8:48:13] 我: I am guess the box was opened several times. By the forwarder in Shenzhen, and also by DHL inspection.
[2009-10-8 8:48:43] 客户: yes it was im sure for inspection, but they did not mess with the stitching
[2009-10-8 8:48:57] 客户: they just take a quick look in it and close it again
[2009-10-8 8:49:09] 客户: this bag would not hold the tent
[2009-10-8 8:49:15] 客户: i can take more pics if you like
[2009-10-8 8:49:23] 客户: when i hold it to the light you can see its all coming appart
[2009-10-8 8:49:31] 我: That means we need strengthen the carry case.
[2009-10-8 8:49:39] 客户: yes
[2009-10-8 8:49:47] 我: Is any other big problem with the tent itself?
[2009-10-8 8:50:10] 客户: Yes one pole was not the right length
[2009-10-8 8:50:32] 我: No. The pole is okay. It is not the same length.
[2009-10-8 8:50:52] 我: Two was same, one is different.
[2009-10-8 8:51:15] 我: Maybe we should mark the pole with color next time.
[2009-10-8 8:51:26] 我: And also mark color on the sleeves.
[2009-10-8 8:51:35] 我: At the beginning on sleeves.
[2009-10-8 8:51:39] 客户: yes thats how the tents are that we were selling
[2009-10-8 8:51:42] 客户: color coded
[2009-10-8 8:51:46] 我: We can mark it.
[2009-10-8 8:51:52] 客户: yes that would be good
[2009-10-8 8:52:20] 客户: how about the material of the pod
[2009-10-8 8:52:31] 客户: can that be a little thicker for more privacy
[2009-10-8 8:52:52] 我: You mean which tent?
[2009-10-8 8:53:01] 我: 13 man or 12 man?
[2009-10-8 8:53:35] 客户: we only set one up so far, the one with the Three bedrooms the concord
[2009-10-8 8:54:13] 我: 13 man.
[2009-10-8 8:54:28] 我: what the diameter of your pole?
[2009-10-8 8:54:44] 我: We usually use dia12.7mm pole for this big tent.
[2009-10-8 8:55:02] 客户: im not sure the diameter of the pole
[2009-10-8 8:55:10] 我: Could you measure the dia of your pole and tell me?
[2009-10-8 8:55:45] 客户: do you mean the tents we are selling now
[2009-10-8 8:55:50] 客户: or the one you sent us
[2009-10-8 8:56:39] 我: your tent.
[2009-10-8 8:58:01] 我: We made this tent a lot to UK and we use dia12.7mm pole.
[2009-10-8 8:59:38] 客户: i dont know the dia. of the poles of the tent we have
[2009-10-8 9:00:22] 客户: what about the material in the pod can that be thicker grade so it has privacy
[2009-10-8 9:00:57] 我: It is fibreglass pole in it.
[2009-10-8 9:01:23] 我: It is the thickest pole we use currently.
[2009-10-8 9:01:38] 客户: ok, i did not quesiton the poles
[2009-10-8 9:01:53] 客户: just the length
[2009-10-8 9:02:12] 我: The length is okay. We need to mark the pole.
[2009-10-8 9:02:22] 客户: ok
[2009-10-8 9:02:27] 我: If the pole is same length, you can not set up it.
[2009-10-8 9:02:53] 我: I just discussed with our sample man.
[2009-10-8 9:03:04] 我: About the carry case, we can improve it.
[2009-10-8 9:03:16] 客户: [2009年10月8日 12:03] 客户: what about the material in the pod can that be thicker grade so it has privacy

<<<
[2009-10-8 9:03:18] 我: Use double stiching.
[2009-10-8 9:04:00] 客户: double stiching would be good
[2009-10-8 9:04:30] 我: For poles, we use fibreglass pole for tent. wait a moment, I will ask our pole supplier.
[2009-10-8 9:05:21] 客户: when i ask about the pod i mean the material for the door for the rooms
[2009-10-8 9:05:24] 客户: not the poles
[2009-10-8 9:05:37] 客户: i am not questioning the poles material
[2009-10-8 9:05:45] 客户: i think you miss understood
[2009-10-8 9:08:03] 我: Yeah, I misunderstood.
[2009-10-8 9:08:34] 我: You asked the fabric material.
[2009-10-8 9:08:52] 客户: yes the doors on the pods for the seperate rooms
[2009-10-8 9:09:09] 我: yeah, have more thicker fabric.
[2009-10-8 9:09:13] 客户: you can see through them and we would like it thicker darker material so they have privacy
[2009-10-8 9:10:59] 客户: We set up one tent today and it was starting to get Dark. so we want to set up our tent we are selling now and your tent ,when it is light and compare more and test to see that is is 100% waterproof
[2009-10-8 9:11:37] 我: The door can use 170T Polyester.
[2009-10-8 9:11:50] 客户: how many t was this one
[2009-10-8 9:12:27] 我: also 170T, but breathable polyester.
[2009-10-8 9:15:59] 客户: The Price of the 13 man was CIF Price USD90.25 correct?
[2009-10-8 9:18:01] 我: We need to re-check, as the cost of pole mark and sleeve mark add the price.
[2009-10-8 9:19:05] 我: I will check today and send you email later today, okay?
[2009-10-8 9:20:24] 客户: it didnt think it would raise the price its just a small color pieace
[2009-10-8 9:24:17] 客户: would the 12 person tunnel tent be the same price 90.25, as This was not the pvc pole in first testimate
[2009-10-8 9:24:34] 我: Yeah, it is a little. But the change of dark and thicker fabric will cost.
[2009-10-8 9:26:25] 我: 12 person tunnel should be the price last I quoted to you, because we when quoted, it the not the seperate PVC pole, it is according to the pole I sent to you, did you check the pole of 12 person tunnel?
[2009-10-8 9:27:06] 我: Though it is not PVC pole you used before, it is also different from common fibreglass pole.
[2009-10-8 9:27:17] 我: There is pvc outside the pole.
[2009-10-8 9:29:14] 客户: i have not checked that pole yet
[2009-10-8 9:29:16] 客户: i will do so
[2009-10-8 9:29:26] 我: please check the pole.
[2009-10-8 9:29:39] 客户: ok
[2009-10-8 9:29:50] 我: You will see it different with your PVC pole and the pole of 13 person tent.
[2009-10-8 10:34:12] 客户: My business partner pulled on the bag a little and it ripped with ease, you can also see if you hold it to the light the material is too thin
[2009-10-8 10:34:20] 客户: i had 4 people look a it
[2009-10-8 10:34:41] 客户: they all said the matieral is too thin
[2009-10-8 10:35:13] 客户: so double stitching and heavy material is needed
[2009-10-8 10:35:44] 客户: box was also thin and falling appart
[2009-10-8 10:36:00] 客户: but if they are shipped they should be handled less
[2009-10-8 10:37:12] 客户: We just want a great product all around, i am not trying to pick your product appart
[2009-10-8 10:37:14] 我: Okay, we can make double stitching and thicker fabric.
[2009-10-8 10:37:17] 客户: we just want happy customers
[2009-10-8 10:37:27] 我: yeah, I understand you.
[2009-10-8 10:37:35] 客户: i did look at the poles on the other tent, they are thicker
[2009-10-8 10:37:35] 我: We will improve it.
[2009-10-8 10:37:55] 客户: we will check them out when we set it up
[2009-10-8 10:38:05] 我: oaky.
[2009-10-8 10:38:24] 我: Any place need to improve please tell me.
[2009-10-8 10:38:33] 我: We will note it down and improve it.
[2009-10-8 10:38:57] 客户: the boxes could be a little thicker
[2009-10-8 10:38:59] 我: Manufacture high quality is our responsiblity.
[2009-10-8 10:39:03] 我: Yeah.
[2009-10-8 10:39:05] 客户: our last tents had heavy duty boxes
[2009-10-8 10:39:20] 我: Box can use thicker paper panel.
[2009-10-8 10:39:27] 客户: yes
[2009-10-8 10:39:30] 客户: that would be good

[2009-10-9 8:36:48] 客户: Morning
[2009-10-9 8:38:14] 我: Hi, 客户.
[2009-10-9 8:39:46] 客户: We tested the tunnel tent today and rain tested it,there was leaking and water pooling on the two ends , it was set up a flat ground...we are not happy with the quality
[2009-10-9 8:40:18] 客户: if someone was sleeping in that tent they would have gotten soaked
[2009-10-9 8:40:23] 客户: we had to sponge up all the water
[2009-10-9 8:41:28] 我: Did you take a picture of where leaks?
[2009-10-9 8:42:55] 客户: Where the floor seam meets the tent and also the roof
[2009-10-9 8:42:58] 客户: and near the door
[2009-10-9 8:43:38] 我: how do you test it?
[2009-10-9 8:44:29] 客户: with a spray hose and held it up high so the water came down as if it was rain drops
[2009-10-9 8:44:49] 客户: also where the mesh roof is , the room rain fly is not big enough
[2009-10-9 8:45:00] 客户: if the wind blows it blows it up and water comes in
[2009-10-9 8:45:57] 我: yeah, we can make it bigger.
[2009-10-9 8:46:14] 我: If make it bigger, water can not leaks from the mesh.
[2009-10-9 8:46:33] 客户: yes but there was many problems
[2009-10-9 8:46:39] 客户: water was pooling on the two ends
[2009-10-9 8:46:57] 客户: big puddles and then it would start to colapse and water would pour in
[2009-10-9 8:47:43] 客户: and water was also leaking right though the mateial on the roof as if the material was not thick enough on the tent
[2009-10-9 8:49:42] 我: Did you tighten the rope ?
[2009-10-9 8:49:54] 我: Did you set up the tent correct?
[2009-10-9 8:50:18] 客户: yes
[2009-10-9 8:50:19] 我: Have you taken a photo and could you send it to me to have a look?
[2009-10-9 8:50:30] 客户: we been selling tents for a long time and we are good at setting them up
[2009-10-9 8:52:15] 我: Did you take a photo?
[2009-10-9 8:52:22] 客户: no
[2009-10-9 8:52:41] 我: Is the tent still there?
[2009-10-9 8:53:16] 客户: yes but its dark out now
[2009-10-9 8:53:21] 客户: we were going to take it down tonight
[2009-10-9 8:53:39] 客户: plus we cant take a picture of the water pooling
[2009-10-9 8:53:43] 客户: because we dont want to clean it up again
[2009-10-9 8:53:45] 我: did you use all the guy rope?
[2009-10-9 8:54:16] 客户: yes
[2009-10-9 8:55:35] 客户: if you look in your picture of the tunnel tent
[2009-10-9 8:55:52] 客户: the two middle pieaces are different the two end pieces
[2009-10-9 8:56:01] 客户: you can see where water wold pool
[2009-10-9 8:59:35] 我: If you tighten all the pole very tight, water can not pool at the two ends. Water will go down like the middle place.
[2009-10-9 8:59:48] 我: You can re-test the tent tomorrow.
[2009-10-9 9:00:08] 我: tighten the guy rope. not the pole.
[2009-10-9 9:00:25] 我: Make all guy ropes all very tight.
客户
[2009-10-9 9:05:24] 客户: Also right above the door on the roof, water was coming right through the material as if the material is too thin....
我
[2009-10-9 9:09:37] 我: If the guy ropes was not tighten, then the water will pool at the roof, many water come together, it will have very very strong pressure. Then the water will come through the material.
[2009-10-9 9:09:48] 我: Please accept the file.
[2009-10-9 9:14:17] 我: And also catercorner guy rope need to be very tight.
[2009-10-9 9:14:44] 我: Make the tent plump.
[2009-10-9 9:15:48] 我: Then the water will not pool, it will come down along the shape of the tent.
[2009-10-9 9:17:44] 我: Because the tunnel tent is different shape with 13 man tent, the tent is at the same height, so must set up the tent very full in rain weather then water can not come into it. It is not like 13 man tent, 13 man tent has a top point, and it will come down along the shape.
[2009-10-9 9:29:55] 客户: i dont know, there is just so much wrong,There was threads all hanging,there was scraps just sitting in the tent,water leaking in many spots and around bottom of the door,the 13 man there was a lot of needle holes in the seams,carry case was horrible,it would not hold the tent for one trip, falling appart,privary screen was too thin and could see through it. not color coded, even box material was too thin,the tent we were selling has a lot more features, the guy ropes have a pouch built on it to store the ropes with velcro closure,color coded poles, 13 man had sun roof with plastic window,material was better grade, im not sure where to go from here,we will try to set tunnel tent up tighter to see if that stops the pooling and check again,and get back to you....
[2009-10-9 9:32:41] 我: Okay, I will wait for your new check news, and the problem happens, we can all improve it.
[2009-10-9 9:33:47] 我: 12 tunnel water leaks is big problem, so please re-check it. We think make it tighter will stop pooling.
[2009-10-9 9:34:30] 客户: ok
[2009-10-9 9:34:35] 客户: thank you
[2009-10-9 9:34:47] 我: you are welcome.
[2009-10-9 13:21:20] 客户: we went out with a spot light and tried different positions and tighter, it did not seem to help
[2009-10-9 14:57:04] 我: Sorry not replying you, 客户.
[2009-10-9 14:57:11] 我: Just now I had a meeting.

[2009-10-10 11:29:32] 客户: its ok
[2009-10-10 11:30:02] 我: Hi, 客户.
[2009-10-10 11:30:17] 我: Did you set up in the day?
[2009-10-10 11:30:32] 客户: yes last night
[2009-10-10 11:30:37] 客户: same problem
[2009-10-10 11:30:54] 我: Set up in the daytime?
[2009-10-10 11:31:00] 客户: yes
[2009-10-10 11:32:31] 我: I am considering besides the problem with the strength of the guy rope.
[2009-10-10 11:32:48] 我: Is there anything problem with the design itself?
[2009-10-10 11:33:09] 我: Is our sample same with your selling tent?
[2009-10-10 11:33:23] 客户: no not the same quiality at all
[2009-10-10 11:33:50] 客户: when i first opened the box and first looked at the quality of the carry case, right then i knew the quality was very poor
[2009-10-10 11:34:08] 客户: if you go grab a pieace of material that the carry case was made out of and hold it up to the light
[2009-10-10 11:34:13] 客户: you can see right through it
[2009-10-10 11:34:17] 我: We can improve the carry case.
[2009-10-10 11:34:20] 客户: its very very cheap material
[2009-10-10 11:34:26] 我: How is the tent itself?
[2009-10-10 11:34:31] 客户: but why would you send that so poor of quality?
[2009-10-10 11:34:47] 客户: that told me right away the rest of the tent was probally the same quality
[2009-10-10 11:35:21] 客户: we set up one of our tents right next to your tent
[2009-10-10 11:35:32] 客户: and the quality was so much better in the one we were selling
[2009-10-10 11:35:48] 客户: your tent even leaked near the doors
[2009-10-10 11:36:02] 客户: and leaked bunch of spots
[2009-10-10 11:36:03] 我: which one leaks?
[2009-10-10 11:36:09] 客户: your tent
[2009-10-10 11:36:11] 我: 13 man or 12 man?
[2009-10-10 11:36:15] 客户: the roof and the doors
[2009-10-10 11:36:22] 客户: we only water tested the 13 man
[2009-10-10 11:36:27] 客户: and had many leaks
[2009-10-10 11:36:38] 客户: leaking in the bottom of both doors
[2009-10-10 11:36:47] 客户: leaked threw the top roof
[2009-10-10 11:37:04] 客户: and water pooled near the mesh then the water colapse and all went in side
[2009-10-10 11:37:08] 我: I will tell your feedback to our sample man.
[2009-10-10 11:37:34] 客户: we are looking for a very high quality tent
[2009-10-10 11:37:38] 我: Did you also strength all the rope?
[2009-10-10 11:37:50] 客户: yes
[2009-10-10 11:38:05] 我: We also set the tent in the raining water, but it can not leaks.
[2009-10-10 11:38:42] 客户: if you tested it you should have seen the roof rain fly was not big enough for one thing
[2009-10-10 11:38:48] 客户: and water did come in
[2009-10-10 11:38:58] 客户: how can water not come in
[2009-10-10 11:39:05] 客户: the rain fly is too small
[2009-10-10 11:39:12] 客户: if the wind blows at all when its raining
[2009-10-10 11:39:21] 客户: you will get wet 100% chance of it
[2009-10-10 11:39:44] 我: can do mark it in the photoshop and send the picture to me?
[2009-10-10 11:41:41] 我: When you say rain fly, you mean the roof cover on the mesh of 12 man tunnel tent, right?
[2009-10-10 11:41:52] 客户: yes
[2009-10-10 11:42:14] 我: We can make it bigger.
[2009-10-10 11:42:16] 客户: if you rain tested it you would have seen that it was too small
[2009-10-10 11:42:47] 我: Is your selling tent with same design? with top mesh and rain fly? Or no mesh?
[2009-10-10 11:43:04] 客户: it has mesh
[2009-10-10 11:43:11] 客户: but rain fly is a lot bigger
[2009-10-10 11:43:35] 我: next time could you measure the size of your rain fly?
[2009-10-10 11:43:55] 我: and we can make same size as yours.
[2009-10-10 11:44:06] 客户: http://www.xxxxxxxx.com/cec_us/c ... nel-tent-p-445.html
[2009-10-10 11:44:52] 我: It almost cover the whole roof.
[2009-10-10 11:44:59] 客户: there was many problems, even if you fix the rain fly many other problems
[2009-10-10 11:45:07] 客户: water leaked below each door
[2009-10-10 11:45:21] 客户: water leaked in trough the roof
[2009-10-10 11:45:32] 客户: water leaked in through the pooling area
[2009-10-10 11:45:41] 客户: many problems
[2009-10-10 11:45:58] 客户: all would need to be corrected
[2009-10-10 11:46:24] 客户: i dont want to pay for another sample
[2009-10-10 11:47:51] 我: We can change the fabric of the door.
[2009-10-10 11:48:14] 客户: water all came through fabic in roof
[2009-10-10 11:49:49] 我: The water column of grey fabric can not reach 2000mm.
[2009-10-10 11:50:58] 我: As we don't have 2000mm gery fabric to make sample, so we use about 1000mm grey fabric in the sample. We can do it to 2000mm when doing mass production.
[2009-10-10 11:51:38] 客户: should have used 2000mm for sample
[2009-10-10 11:51:44] 客户: samples are supose to be the best
[2009-10-10 11:51:55] 客户: in order to get the order
[2009-10-10 11:52:01] 客户: best foot forward
[2009-10-10 11:52:07] 客户: we paid for sample
[2009-10-10 11:52:18] 客户: why you lesser quality
[2009-10-10 11:52:24] 客户: dont make sense
[2009-10-10 11:53:26] 我: We want to show you the design and style. And I am sorry for all the mistake we made.
[2009-10-10 11:54:15] 客户: if you want to correct all the problems and ship us a new sample without the poles we will check it out
[2009-10-10 11:54:23] 客户: we can use same poles
[2009-10-10 11:58:17] 我: I will talk this to my boss and I will give you reply later.
[2009-10-10 11:58:30] 客户: ok thank you
[2009-10-10 12:15:18] *** 呼叫客户，无人接听。 ***
[2009-10-10 12:15:24] *** 通话结束 ***
[2009-10-10 12:17:19] 我: 客户n, I talked to my boss, we can make a new sample and send it to you.
[2009-10-10 12:17:58] 客户: Thanks that would be great
[2009-10-10 12:18:10] 客户: we can go over everything to make sure its right
[2009-10-10 12:18:19] 我: yeah.
[2009-10-10 12:18:37] 我: I am really sorry for last sample.
[2009-10-10 12:19:12] 客户: Its ok, you are working with me trying to fix the problems
[2009-10-10 12:19:20] 客户: your a nice guy
[2009-10-10 12:21:16] 我: This time I will assure our sample man use high quality material. I will keep you informed how the sample is going on. And we can do your sample after one week as we currently have 3 big samples waiting us to do.
[2009-10-10 12:21:37] 我: I am going to have lunch now, talk soon.
[2009-10-10 12:21:43] 客户: ok thank you

[2009-10-20 13:39:23] 客户: hi xxxxx , have they started sample yet
[2009-10-20 13:44:14] 我: yeah, doing now.
[2009-10-20 13:44:22] 我: I am just back from noon sleep.
[2009-10-20 21:35:54] 客户: nice
[2009-10-20 21:36:02] 客户: i just got up and its your bed time soon
[2009-10-20 21:36:37] 我: yeah, I am going to leave work and going to sleep, hehe
[2009-10-20 21:36:49] 我: I am a little sleepy now.
[2009-10-20 21:36:56] 客户: did you write down a list of the improvments
[2009-10-20 21:37:12] 客户: so the designers know what they have to fix
[2009-10-20 21:37:14] 我: yeah, I told our sample man.
[2009-10-20 21:37:26] 客户: great
[2009-10-20 21:37:37] 我:
[2009-10-20 21:37:53] 客户: what would they do to fix the water pooling
[2009-10-20 21:38:15] 我: make the cover bigger and use high water proof fabric.
[2009-10-20 21:38:46] 我: Last time there is some problem result in the fabric.
[2009-10-20 21:39:16] 客户: yes
[2009-10-20 21:39:44] 客户: it might need to be made slightly different so the water does not pool in that section
[2009-10-20 21:39:53] 客户: more of slant
[2009-10-20 21:39:58] 我: He only make a sample of the tunnel tent.
[2009-10-20 21:40:03] 客户: ok
[2009-10-20 21:40:31] 我: Yeah, i will tell him to pay attention to that point.
[2009-10-20 21:40:50] 客户: thank you
[2009-10-20 21:40:58] 我: You are welcome.
[2009-10-20 21:41:23] 客户: have a good sleep so you can back all rested and sell more tents
[2009-10-20 21:41:47] 我: Thanks, Have a good day!!!
[2009-10-20 21:42:14] 我: See you.
[2009-10-27 8:18:29] 客户: Hi, how is everything going
[2009-10-27 8:35:21] 我: Hi, xxxxx, I just went outside to have breakfast, I am back now.
[2009-10-27 8:35:43] 我: Everything goes well, I will keep you informed how it is going.
[2009-10-27 8:36:01] 客户: ok