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We visit Cyprus very often because we have lots of family out there and always book a private villa. The Villa is lovely, everything was clean as described.

The thing that was NOT described well was the air conditioning....it has a 2 hour timer. We don't use much air con at all but at night we like to use it if needed. In this Villa you are never able to use the air con for more than 2 hours which means you get woken in the night by the heat and actually have to get out of bed and press a button on the wall to reactivate it. We struggled to sleep for most of the holiday which is a shame.

The property manager in Cyprus Michelle is lovely and answers the phone at any time for advice about the Vila or the area. Unfortunately, the booking manager Sarah based in the UK is actually really difficult to talk to and rather rude. When I contacted her about the air con she lied and told me all the villas are like this. We know this is a lie because we spoke to other Vila owners and our many family members who live there. She also then tried to charge me another 50 Euros because I have been waking up in the night and putting it back on so I can try to get to sleep. I found this very hard to believe considering how much we paid to stay in the Villa in the first place.

In summary, if the air conditioning wasn't capped in the bedrooms and Sarah wasn't the property manager I would stay here again.

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Travelling group:Spouse/Partner

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No.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

14 Sep 2015

Many thanks for your review. I am sorry that you felt that you were lied to, that was certainly not my intention. The conversation of the limiters has never been brought up by any of our guests prior to yourself. We have rented out the villa since 2010 and you are the first guests to have an issue. I do know for a fact that several properties on the development have the limiters installed regardless of what you have been told. Also if I have been rude again my apologies but that was not my intention and on the basis we did not liaise verbally once whilst you stayed at the villa but by email I am at a loss to understand where you got this impression. You will of course know that regardless of you failing to pay the 45 euro charge (not 50 euros as you state) I have not chased you for it. You are also aware the aircon charge was quoted to you when you made the booking and not added once you were there, and as only two of you were staying at the villa, you received a substantial discount from our normal rates due to booking very early. So for those people who do wish to book a villa and would not choose to have the aircon on throughout the whole night which causes sore throats, headaches etc, then you will find that our home from home will live up to expectations.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Myself and 4 family members stayed at Silk Tree Villa for one week at the end of May 2015. The villa is outstanding with every need catered for. Sitting in the sunshine on the balcony overlooking rural Alethriko having that first cup of coffee, was the perfect start to each sunny day. The rural setting gives you a taste of true Cyprus. A car is a must though it is only short drive into the village where you can purchase wonderful local food at local prices. (Freshly baked bread and beautiful cakes every day) The locals are friendly and helpful. Drive to Fig Tree Bay near Protaras is recommended. Beautiful white sand and turquoise water, family friendly, excellent amenities. The villa provides an excellent base for exploring the island and offers luxurious accommodation to return to each evening. Hope to return in the near future.

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Liked best:Rural location

Liked least:Nothing

Travelling group:Extended Family

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Yes.

Recommended for:

Friends getaway

Families with young children

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Outstanding Villa, everything you could possibly need for a chilled out holiday. Sarah has been so helpful. I would like to stay considering we stayed in December we had a good deal of sunlight. So much to see and good links in to the other parts of the island. The villa Had a real home from home feel. The villa itself was superb, Phill and Sarah had thought of everything. WIFI access was excellent and useful. A car is a must as the shops and restaurants are not within walking distance. The welcome booklet for the villa was really detailed and extremely useful.

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Liked best:Phils handy tips

Travelling group:Extended Family

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Families with young children

Large groups

Was the property as advertised?

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Really nice villa well equipped and well maintained. The local manager was very helpful as was Sarah the owner. Asked for list of basics to be provided which had some excellent wine. Could not fault the villa itself best we have stayed in for a long time.You definitely need a car as its a bit remote although the local restaurant in the village serves super fillet steak. Local shops in the next village had all you needed without the big supermarkets with reasonable prices.

How easy was it to book the property?

How helpful were the directions to the property?

How easy was key pickup/access to the property?

Overall condition of the property

Bedding & mattresses

Kitchen & utensils

Bathroom cleanliness

Other facilities & amenities

Service

Travelling group:Spouse/Partner

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Large groups

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was your security deposit returned on time?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC