Customer Reviews

we appreciate their professionalism and excellent service

Our visit and purchase at Spinelli Lexus Lachine is a pleasant experience, we appreciate their professionalism and excellent service, especially from sales Mr. Ivan Wong who helped us found the perfect car. Highly recommended to potential buyers!!

Cecilie L.
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01-17-2019

The service from pre sale to the day of pick up and after sale support is fantastic

I’m from Northern Ontario. The service from pre sale to the day of pick up and after sale support is fantastic. Well worth the 6 hour drive for a great vehicle from a great team at Spinelli. Kudos to Martin and Roberto for top notch service.

David G.
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01-17-2019

A Unique Dealership in Montreal

A Unique Dealership in Montreal:I would like to thank Spinelli Lexus Lachine’s wonderful team.Leasing a new vehicle is not simple but Spinelli Lexus Lachine made it quick and easy for me with their expertise, Leasing a vehicle was always a stressful process for me but they took out the stress and made it enjoyable for me.I admire Spinelli Lexus Lachine’s expert & dedicated professionals who are very courteous and kind.I must say that each individual is exceptional & a perfect fit for their job and I am extremely satisfied with not only service but also with the choice of LEXUS cars...we leased two vehicles and are really enjoying our new rides. This dealership is unique in Montreal and it was fun doing business with them.

Haque R.
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01-17-2019

Amazing service!

Amazing service! Jean Michel and Pat at the service department are the best!

Gisele R.
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01-17-2019

Service that always exceeds our expectations

Service that always exceeds our expectations...Thank you Spinelli Lexus Lachine.

Hina M.
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01-17-2019

I'll be coming back again, happy customer!

When I was looking for a car earlier this year, I'd visited 4 different Lexus dealerships.

I loved Spinelli Lexus (Lachine) for their service, great attitude and being the most all round most personable of the 4. Unfortunately they didn't have what I wanted in stock, which was a real shame as I'd have rather given them my business over one of the others.

I took my car for its first service there, and true to what I had felt earlier in the year, it was exceptional. Detailed and patient explanations for any of my concerns, clean courtesy car, and great service. I'll be coming back again, happy customer!

Ahmad G.
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01-17-2019

Highly recommended !

Great service ! Jean Michel answered all the questions I had. Highly recommended !

Luis B.
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01-06-2019

I recommend working with Julian Fera in service

I recommend working with Julian Fera in service at Spinelli Lexus Lachine.

Stuart S.
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12-07-2018

It is easy to communicate

It is easy to communicate by email and make arrangements as necessary.

David R.
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11-29-2018

Great service and super fast

Great service and super fast

Soheil S.
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11-24-2018

A really pleasant team, available and at the service of the customer

A very warm welcome, a really pleasant team, available and at the service of the customer.

Roger L.
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11-19-2018

all the staff is ready to meet our needs

Nothing to reproach all the staff is ready to meet our needs.

Alain J.
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10-26-2018

very friendly and helpful service

very friendly and helpful service for car inspection and winter tyre change.

Joan Q.
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10-24-2018

Excellent customer service

Excellent Customer service Thanks Martin L and all

Giovanni M.
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10-24-2018

I highly recommend this dealership

LOVE, LOVE, LOVE my Lexus and the dealership. Everyone is so helpful and polite. Always willing to assist and answer all questions. I highly recommend this dealership.

Gersha Z.
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10-24-2018

The whole team at Spinelli were very courteous and professional from start to end

Ivan in Sales is a class act. Very helpful, took his time answering all my questions, and presenting all the different options to me. The whole team at Spinelli were very courteous and professional from start to end. Highly recommend!

Aaron
|
10-24-2018

outstanding service

About a year ago we bought a 2014 IS 250 and we loved it! We had little issues with it overtime but it was fixable and still remains a great car. Jean-Michel has always provided great service to me and big thanks to the garage team for taking care our IS. Now we are trully grateful and happy to received our new upgrade to a 2016 IS 300 F Sport and it is beyond amazing. We want to thank again Billy Zawahry and Melanie Pittarelli for their outstanding service and to make this happen.THANK YOU

Alexander T.
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10-24-2018

Service is top notch!

Staff members are so very welcoming. Service is top notch! I really enjoy my visits at this particular dealership. Keep up the good work team.

Louis G.
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10-24-2018

Just bought my 15th Lexus from Group Spinelli

Just bought my 15th Lexus from Group Spinelli. Since 1993 I have been spoiled and pampered with incomparable service. Having worked with several sales specialists, over the years, one very important aspect of the Spinelli Group always remained constant. "The customer comes first".I have owned all the Badges, MB, BMW, Audi, Jag. and none compared the level of quality, and reliability of Lexus. Perfect car company, Perfect Dealer.

Fred K.
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09-17-2018

Very nice and professional staff

I always have my car serviced at Spinelli Lexus Lachine, very nice and professional staff, never had any issues, totally satisfied and will always return ... I fully recommend this dealership.

Gennaro S.
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09-17-2018

Great experience and service

Great experience and service. Highly recommended. Love my new car!

Mark M.
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09-17-2018

I was happy by the service

I was happy by the service offer by Jean-Michel, I didn't have to wait for my oil change...he was kind to rent me a car for free. They clean my car inside and outside for free after the service. That is what like with Lexus Lachine.

Guy S.
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09-17-2018

Professional, well qualified and honest

This is my second car lease from this dealership. Those people are professional, well qualified and honest. If you are in the market looking for a new car, I strongly recommend this dealership.

Caroline A.
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09-17-2018

The service at this dealership is outstanding

The service at this dealership is outstanding. They really take their time to serve you and are very respectful. The sales representative Mr. Billy Zawahiri was always courteous and polite and made time for me and answered all my questions. When needed he would call on the manager who was also very helpful. I am also very satisfied with my Lexus!

Natalie J.
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07-25-2018

I would give a 10/10

Hi, I just want to thank Mr. Billy Zawahiri for all his hard work to satisfy my needs and it's for him that I am now a Lexus customer and i think i will be forever if all of your Sales persons are like Billy. I was really happy with his friendly approach, his delivery gift for our baby, for his availability all the time i needed an answer and of course for being honest from the beginning. I just wanted to take some time to thank him and i hope that we will continue that way. Thank you Billy and see you in 2 years. Bassel

1st service:I was satisfied with the service and i would give a 10/10. I like the expertise and courtesy your staff were dealing with me. I was even surprised when I returned back the car they even didn't waste my time to check any damages on the car and i liked the answer when i asked "we trust our customers". with Audi i used to wait like 10 minutes so they check the car. I like so far the follow ups you do, e-mail reminders for the appointment, on-line access, the easy communication, the car wash you did before delivering my car and you are approximately always available to answer your customer.keep up the good work and thank you again. hope to continue like that with you guys.

Bassel B.
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07-25-2018

Perfect score

Excellent service during the pre owned vehicle transaction.

Perfect score on customer service after the sale and very experienced staff brInging customer satisfaction to the next level.

Well done you lead by example.

Andrei C.
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07-25-2018

Stress free experience

It was totally a stress free experience. We chose Lexus from so many luxury brands because of its reliability and reputations. Richard Chen helped us from the beginning to the end. He navigated us through all the obstacles and helped us get the exact car in exact color we wanted in 2 days. The whole process was unbelievably relaxed and he did all the hard work for us lol. I'd definitely recommend Richard and Spinelli Lexus Lachine to my friends in the future and for sure getting new cars from them when we need new wheels! Big Thumbs up!!!

Michael G.
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06-20-2018

Excellent sales service

I bought a used car and I really enjoyed Billy Zawahry's great service! He knew how to make the necessary steps so that everything was perfect and that our purchase was made with confidence. He has made great efforts to ensure that the transfer of warranty and the mechanical inspection at the garage of my choice was done with the least involvement and possible movement on my part. I recommend it wholeheartedly as well as the entire Spinelli Lexus Lachine team! Thanks again !

Lyne B.
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06-20-2018

Great sales service!

Great sales service, no pressure, the seller knows his products.

Rémi M.
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04-28-2016

The best service!

My Lexus IS needed a little maintenance, and I'm so happy that I brought it in to Spinelli Lexus Lachine. The service technicians were very professional and worked efficiently. My Lexus is driving like new again!

Thanks!

Charles G.
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12-12-2014

Spinelli is great!

Spinelli Lexus Lachine is great! Great deals, great service, great people! Especially in the detailing department!

* Spinelli Lexus Lachine ensures that its advertisements are in conformity with all applicable regulations. However, some errors may remain due to factors outside of our control. In all cases, please verify the offer with our dealership to ensure price and vehicle conformity. It is not an offer to form a contract.