General Product Information

MEASUREMENTS/SHAPING/COLOR:Items are measured, flat and unshaped.

Height/Length: From the bottom base to the top leaf tip – straight up.Width: From tip of one end to tip of the other end. Measurements can depend on your shaping technique and can vary within a couple of inches. Products are manufactured by hand; therefore, measurements and color may vary slightly. Color will vary slightly from one shipment to another shipment. Stock samples are available by customer request before purchasing product.

CUSTOM-MADE ITEMS: Earthflora's custom trees are fabricated on hand selected, quality artificial wood. All artificial plants and trees are manufactured according to the specifications of our designers and are inspected before shipping to be free of defects.

DECORATIVE CONTAINERS: Decorative Pots are measured by overall height, outside diameter, inside diameter (lip to lip), bottom diameter. Due to slight changes in molding process, measurements are sometimes rounded to the closest inch. Decorative containers are not waterproof. Earthflora is not responsible for any damage caused by weather. Decorative containers must be ordered separately. They are not included in the price of any item.

INHERENT FIRE RETARDANT FOLIAGE: We infuse the necessary Fire-Retardant additives directly into the fabric and polyethylene branch components prior to printing and injection molding. Our Fire-Retardant system will not dissipate, wash off, drip off, or leave a messy, oily film. It meets all the National Fire Prevention Association 701 Tests for non-flammability plus the ASTM E84-95, Standard Test Methods for Surface Burning Characteristics of Building Materials. This test method is also published under the following designations: ANSI 2.5, NFPA244, UBC 8-1 (42-1) UL73. All fire-retardant Foliage will have an “R” in the prefix of the SKU number such as AR, GR-, PR, WR, GPR and be indicated by a Fire-Retardant Symbol.

All PVC material (Marked with “C” in the prefix of the SKU number) is Inherently Fire Retardant. Necessary documentation is available upon request.

We are currently offering FREE GROUND SHIPPING on all orders shipping inland USA $100 and over!

We offer express delivery options Next Day Air, 2nd Day Air, 3 Day Saver , 5-6 Day Rush. All other orders will generally take 7-10 (Excludes custom made items) this EXCLUDES weekends & HolidayIf you ordered express service your order will ship during business days Monday through Friday excluding weekends & holidays. If the order is placed before 12:00 noon est we can express the order that day , if the order is placed thereafter the order will ship the following business day. ***ORDERS SHIPPING VIA TRUCK MAY INCUR AN ADDITIONAL CHARGE FOR SHIPPING IF THIS OCCURS WE WILL CONTACT YOU BEFORE YOUR ORDER PROCESSES FOR YOUR APPROVAL.

Custom made items may take an extra 1-3 days for processing , after processing depending on the service you chose please allow time for delivery. Custom made item, for example any item made on natural wood ie. trees, topiaries etc, your order may take up to an extra 1-3 days for processing to process in addition to the shipping , excluding weekends and Holidays.

Earthflora can not be held responsible for delivery delays due to strikes, poor weather conditions, or any circumstance beyond our control. We will do our best to adhere to the above schedule and process your order in a timely fashion. We look forward to providing you with our very best in quality and service.

Special delivery request are welcome, we want to accommodate your needs the best way we can.