How to Capture Business Outcomes during QBRs

Outstanding customer success managers direct all of their efforts towards one thing: maximizing value. The reason why is quite simple, achieving outcomes is synonymous with increased adoption and retention rates. By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered.

You best tool to initiate these discussions: QBRs.

This webinar digs into the topic of value-oriented conversations and teaches you how to incorporate them into your QBR workflow.