Everybody has their good points--and their bad. After all, Heil Sound lets RadioMart market their wares!

I too cannot fathom how Heil Sound would associate their good name with Martyn Allison / Radio-Mart. Did anyone there ever google "radio-mart" and read the horror stories from around the world ? Guess not.

I just sent a email to Heil Sound voicing my displeasure about this. I think if enough people also did they would get the point .

apparently the link will not work so I will just cut and paste what Martyn wrote just a few days ago :

MartynDecember 3, 2012 11:18 AM

All good publicity from where I sit,, now let me put you all straight, I decided myself to no longer sell on eBay, hey with my own web site www.radio-mart.net why on earth would I want to pay their fees? doesnt make good business sense to me, now as far as any scams,, why have I never been taken to court?, Schill bidding,, why would I want to do that, I get enough for my products without lowering myself to that illegal practise, Why am I a BBB A+ member, why would Heil, LDG and many other reputable businesses deal with me if I was soooo bad, a handful of idiots have their opinion but they also have lied. and as for threats, hmm be very careful there.IRS,, call them,, heck I had an audit this year,, they paid me back $16 so thank you to the idiot who put a link to the IRS to have me investigated,, Attorney General,, never met him,, but what I do know is there are a small handful of lying good for nothing idiots out there who have nothing better to do with their time, the more gossip about me the more the search engines like to put my company at the top hence my response here, those who keep it up please continue as its good for me.Oh and Finally to those who have been barred from QTH.com and QRZ.com, ask yourself why the owners would do that, basically because you lie, threaten and spread gossip and have been proved wrong. Later,, 73s Martyn K4TEC

It's interesting to note that most of the comments were from his wife--and most of those have been removed--by the author.

As far as the association between Heil Sound and RadioMart, since I will never buy from RadioMart or the Allisons--no matter how many places they try to sell--that doesn't mean that Heil Sound isn't a good company. It may just mean that they've gotten so big by being so good that their staff can't track every little discrepancy that comes along, and RadioMart simply slipped through the cracks--like sh*t usually does!

Interesting to say the least, but according to the Lexington,ky BBB, RADIOMART is listed as a NON-ACCREDITED BUSINESS. Would Martyn lie to us about this? Oh, one more thing. I can't recall a single time when he was able to disprove any of the allegations lodged against him. I DO, however remember when some of the allegations he has made against some have been proven to be untrue.

apparently the link will not work so I will just cut and paste what Martyn wrote just a few days ago :

MartynDecember 3, 2012 11:18 AM

All good publicity from where I sit,, now let me put you all straight, I decided myself to no longer sell on eBay, hey with my own web site www.radio-mart.net why on earth would I want to pay their fees? doesnt make good business sense to me, now as far as any scams,, why have I never been taken to court?, Schill bidding,, why would I want to do that, I get enough for my products without lowering myself to that illegal practise, Why am I a BBB A+ member, why would Heil, LDG and many other reputable businesses deal with me if I was soooo bad, a handful of idiots have their opinion but they also have lied. and as for threats, hmm be very careful there.IRS,, call them,, heck I had an audit this year,, they paid me back $16 so thank you to the idiot who put a link to the IRS to have me investigated,, Attorney General,, never met him,, but what I do know is there are a small handful of lying good for nothing idiots out there who have nothing better to do with their time, the more gossip about me the more the search engines like to put my company at the top hence my response here, those who keep it up please continue as its good for me.Oh and Finally to those who have been barred from QTH.com and QRZ.com, ask yourself why the owners would do that, basically because you lie, threaten and spread gossip and have been proved wrong. Later,, 73s Martyn K4TEC

I think Heil Sound is a fantastic company sellingexcellent products and having great customerservice.

I recently contacted them via email with a problemI was having with my long-out-of warranty Proset.(No audio in one earphone).My email was sent late at night and there was alengthy response in my inbox the very next morning.

Their reply indicated that the problem was mostlikely a failure of the phase reversal switch, sinceit was that side that lacked audio. Theytold me my options were:

1) Repair the unit myself by bypassing that switch. Precise and clear directions on how to do thiswere included.(I thought that the earphones weresealed units and that getting behind that switch would require cutting into the earphone unit. But no, they told me exactly how to disassemble the earphone,remove the speaker, and bypass the switch.2) Purchase the switch from them ($8) and replaceit myself. Again, precise and complete instructions were given.3) Send the headest in for switch replacement by Heil.4) Send the headset in for a complete "refurbishment".

I disassembled the earphone and completed the phase reversal switch bypass very easily as instructed by Heilwith no difficulties. (I never used the switch anyway).The headset now works as before. I'm very happy!

Quite a few companies would have just said;"Send it in for repair, it will cost you $XX".I was very pleased that Heil took the time toexplain the repair procedure to me, saving metime, money, and product down time.

Heil Sound has great customer service.These guys are hams helping hams, not justhams selling ham stuff. Two thumbs up in my book!

I need to get motivated to try to get ahold of them and see if they can do something with my Goldline 5. When I got it the HC-5 element didn't work at all so I sent it in. Everyone said it sounded better than the wide range after I got it back so that's what I've used all these years. I hit the wide range on accident the other day, and everyone said they could barely hear me and I noticed it was barely driving the radio. I think something is wrong with that element too...

Ok, I am having the exact same issue with my GM-5 and the wide element. The HC-5 works fine but little or no response from the wide element. At some point I will drop them an e-mail but have been afraid to do so. If you find out what the issue is before me, can you let me know? I'll do so in turn!

EVERY call I have EVER placed to HEIL was answered by BOB HEIL.I thought it was strange but it's a fact.Had TWO bad audio cables when I purchased my PR-20 several years ago & Bob thought the issue was with my ICOM 756 PROII but it for sure was BOTH of the HEIL cables were BAD.Bob had NO ISSUES replacing them at no cost.Bob I think is a GREAT guy & I would not hesitate to buy his products in the future.

I recently sent my Heil Pro-Set Elite into Heil Sound's "Hospital" for repair. One of the side swivels broke. I sent them a note stating that the headset was only months old and that I did not have a receipt as I won the headset as a club meeting door prize. I gave them my CC info and I expected to pay a reasonable fee for repair.

A few weeks later, I was very pleased and surprised to receive from them a brand new headset with a note that it was replaced at no cost under warranty. No charge was made to me.

This is just incredible and fantastic customer service! In this day and age this is really unusual and quite welcome. I have always received great support from Heil Sound. They always exceed my expectations.

Heil is top quality equipment. I just ordered a new PR781 mic, PL2T boom, flush mount base, hand switch, the double foot switch, headphone set with mic also, all adapters to make it all work. It all just plugged in and worked perfect. The quality of the gear is second to none. Everything was of premium quality. Microphone was much larger, super heavy, well built unit. I was impressed with the total quality. The fact he is a ham too is an extra bonus, in the fact, he knows what we are after. Top notch, first class products.

I have never met or talked to Bob Heil so I can't comment about him personally.

What I can comment on is the Heil Proset with the Icom cartridge. I bought mine from Elecraft when I bought my K3. The flat cable they use to connect to the rig is always getting tangled up like spaghetti. Why don't they use a coiled cable like the one's used on my old D-104 and most other old mikes?

The audio reports I get are very, very good but the product looks like it was made in China and doesn't look very robust.

My phase switch broke and I'm only getting sound at out of one ear. The headphone is out of warranty so I either learn how to fix this on my own or I buy a new Proset.

There is room for improvements in product quality but like all manufacturers Heil is likely seeking out the lowest cost parts and labor.

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