Check your mailbox. You should receive an email with a link that will initiate the reset password process. Click on it.Note that the link is only valid for 24 hours or until your next password recovery attempt.If you did not receive the email, check to see your Spam / Junk folder

Now type in your new password. The password must be at least 8 characters and include at least one number and at least one uppercase and one lowercase character. Type the password again and click ChangePassword.

Login to Panaya with the new password

If you did not receive the email, check to see your Spam / Junk folder