The first tip about making complaints is perhaps an obvious one, but a difficult one to follow all the same: Don't get angry. But there are some other easy guidelines to follow to help you to both stay calm and still get what you want. A good tip is to sit down and prepare your complaint in advance of any phone call or face-to-face conversation.

Whether it's a private cloud or a public one, and even if you don't know what or where that cloud is, chances are, you're probably already using it. Cloud computing is a general term referring to any kind of service hosted over the internet. More specifically, cloud services refer to hosted services which are located in big blocks of servers in one or many places around the globe and are accessed over the internet.