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Welcome to the USA IT support page. On this page, you will find information to guide you when you have questions related to technology while at the University of St. Augustine. We have separate teams that are here to help -- Blackboard support and USA IT Support. Please look at the two sections below to best determine where to request help.

Spam. It’s not just a questionable canned meat.With scammers phishing for your personal informationlike usernames/passwords,it can also be a sure-fire way for deceitful people to infiltrate your electronic life.

All students must register for SysAid, our online help desk. This is where students set up their user profiles and security questions so they can easily reset their passwords using Password Self Service, submit service requests, browse the knowledge base and more. Firefox and Internet Explorer are recommended for registering for the help desk,Chrome is NOT recommended.

Before you can change your password using Password Self Service, you must complete the One-Time Help Desk Registration. The steps for doing so are outlined directly above this document, and the process only takes a few minutes. It will enable you to reset your password online in just a few simple steps.

Use a Song – When you use a song, you can take the first letter of each word and create a password.

Oh say can you see by the dawn’s early light • 0SCysbtd’se1 • Use the special character already present in the phrase so it’s easy to remember… • Use numbers instead of letters. The number “0” for “Oh” , the number 1 for an “L”

Use a Colloquialism

See you later alligator • Cul8r@lig8tr

These passwords are more difficult to remember, but they are also much more difficult to hack. Protecting financial databases and FERPA protected information must be a primary concern for the university.