SoGoSurvey is an online survey service which allows user to create online surveys, forms, polls and quizzes along with various data and trend analysis tools. It has multi-lingual support, a survey bank, pre-defined customizable templates, efficient piping branching and sequencing in its survey creator. You can publish your surveys on social sites such as Facebook, LinkedIn, Twitter and Google +. In terms of reporting, SoGo offers real time online reports in various forms such as Bar Graph Report, Verbatim Report, Response Tables and allows various export options and statistical tools. It also has a paid Salesforce and API integration.

Straightforward and simple, Net Promoter Score (NPS) is the only customer satisfaction metric that’s a proven indicator of growth. With SoGoSurvey, NPS is baked right in. Uncover the ambassadors and detractors of your business and brand, and make informed changes to lower your churn rate. To know what makes your customers happy – or more importantly, what doesn’t – you need lots of quality feedback. SoGoSurvey makes it easy to design surveys that customers are happy to take.

Listen to your customers at every step of their journey to learn what they need, want, and expect – and why.

Find out what resonates with customers through A/B tests and experiments so you can make changes to lower your churn rate.

Employee and customer satisfaction are inextricably linked. We connect your data to reveal who or what may be costing you business.

Develop a page-level dialogue with website visitors and buyers, and address issues in the moment.

Integrate call center systems with CRM and survey data for a complete picture of the support experience your customers receive.

Drag-and-drop your way to measuring customer experience and brand loyalty. We’ll do the rest.

With one click, get a snapshot of survey results, or track trends to identify drivers of loyalty and dissatisfaction.

Resolve customers’ complaints before they vent on social media. Define triggers and alerts to flag negative feedback instantly via email.

Customize colors and fonts, incorporate your company logo. Every survey is an opportunity to build the bond between your customer and your brand.

Make responding easy – anytime, anywhere. Customers can access surveys from any mobile device, through email, via social media, and on the websites of your choice.

SmartSurvey launched in response to customer demand for a UK-based online survey tool that offered high levels of security and assurances that data is stored and backed up within the UK and not transmitted outside the EU.

Qualtrics pricing is available on request but starts around $2500/year. It is used by half of the Fortune 500 and with hundreds of ways to analyze your data. It also has a free version up to 250 responses.

Online surveys are part of the broader family of self-administered surveys as opposed to administered surveys. By taking the time to give your opinion, you are providing input for the development of a product or service. Online