Ahhh, youth swim coaches

A woman leaves me a message, saying she has a few questions.
Great, you love when they do that. I could get bitched at, praised, mocked, or they could ask what time the football game is Friday.
I call, it's a local youth swim coach. She asks how to submit info. OK, no biggie, I tell her to email me the results by Monday every week from their Saturday meets.
Fine, about to hang up...then it happens:
"How much space will you give it?"
Shit.
I can tell she wants specifics. So I give her the whole "as space allows" bit...she pauses.
I explain our position on only running submissions (not my policy, the papers), send it in...we'll print it after it gets edited...you know the drill.
"Well it's just that these kids deserve as much recognition as the high school sports."
Fuck, now I'm in a battle.
I say that high school sports and anything under high school sports are much different.
"Well my kids compete just as hard to win"
Dammit. I hate this woman now.
I explain that, in my mind, JV and youth sports are about learning the sport, not winning medals (I love that line)...she disagrees.
"Well, how much does it cost to sponsor a page."
Whoa...that came outta left field.
I have no clue, I tell her that. I am the SE, not a sales rep.
Turns out she is a local business owner. She then tells me she knows the publisher.
Funny, so do I, what the fuck does that do with the price of tea in China? (I wish I could have said that)
So now, I am being veiledly threatened by a business owner that "she is going to talk with my big boss" about this matter.
I say, "Great, I will talk with him also."
Basically, I beat her to the punch to soften the blow he will get today when his cell phone goes off and it's her.
Looks like they will be running an ad for the team each week.
So in a way, by pissing her off, I made the paper money.
So, did I do good? Or will the Pub. be mad at me for not just saying: "Yup, we'll get it in" (even if it's a lie)

You were proactive, honest and direct. In a perfect world, you would be lauded for the way you handled this.

Knowing the knee-jerk, reactive mentality of most newspaper managers and not knowing your publisher or his ties to this woman, I can only guess how this will turn out.

But you calling him first was the smartest thing you did. Most bosses hate surprises and you getting in the first words not only prepares him for what will ensue, but gets your point in front of him out of the gate.

One of the things I absolutely love about working at a family-owned paper with a publisher who has balls and a brain...they pull the "Well, do I need to call Mr. Publisher?" card, and I say, "Well, I think he's in his office. I can transfer you to him if you like."