Online Bill Payment

Whidbey General Hospital's online bill payment system is an easy and secure way to pay your medical bill.

Information you will need to make an online payment

Account Number: Look in the top right of your statement. This number begins with "W"

Payer Name: Can be different than patient name

Email address: where payment notification will be sent.

Please read the Privacy Policy below before clicking "Pay Online".

General Privacy Policy Information

Our Commitment to Privacy

Our Hospital is committed to respecting and protecting your privacy as a visitor to our Web site. We take the issue of privacy very seriously and value the trust you place in us each time you use our services and access this Web site. This Privacy Statement describes the practices and policies we have put into place to safeguard your personal and health-related personal information that may be gathered and used as you visit our Web site.

The policy may change from time to time so please check back periodically. If you have any questions about our privacy policies, we encourage you to contact us using any of the methods outlined at the end of our Privacy Statement.

Who Is Collecting the Information?

Our Hospital is collecting information on this Web site as outlined in this privacy statement.

What Information Do We Collect?

Automatic Collection of Information:

If you do nothing during your visit but browse through the web site or download information, our system will automatically gather and store certain information about your visit. This information does not identify you personally and is used in an aggregate way to help us improve our web site and tell us the number of visitors to our site each day.

Our Web server automatically collects and records the following information:

The visitor's IP address

Aggregate information on what pages are accessed

The name and release number of web browser software used

The operating system used

Date and time you access our site

The address of the Web site that linked to us (referrer URL)

How Do We Use the Information We Collect?

The information we gather automatically and with your permission during your visit to our Web site is used in the following ways:

Monitor, review, measure, and analyze Web site utilization

Modify and enhance the Web site

Improve the content and design of our Web site

Respond to your requests

Monitor and improve our customer service efforts

Distribute news and other health information requested by Web visitors

Notify visitors about updates to our Web site

Determine the effectiveness of health promotion and marketing programs

With Whom Will the Information Be Shared?

We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service.

The personally identifiable information gathered during your visit to this Web site is shared as follows:

Shared with affiliated organizations

We may disclose information when legally compelled to do so.

We do not rent, sell, exchange or in some way provide personally identifiable information to any third-party organization.

Access and Correction of Personal Information

Opt-out of Transfer of Information

Individuals may notify us that they wish to opt-out and prevent the transfer of their personally identifiable information.

You may receive e-mail messages from us about health topics that may be of interest to you, health and Web site-related news, upcoming events, special promotions, and other relevant information. If you do not wish to receive such email messages, please let us know by the following means:

Persons who supply us with their telephone numbers on-line may receive calls from us regarding response to their information requests, orders they have placed on-line, or information regarding new products and services or upcoming events. If you do not wish to receive telephone calls, please let us know by:

Many Web sites now use cookies to provide useful features to their visitors by providing customizable and personalized services.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. For example, a Web site may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.

Your browser software can be set to reject all cookies, or to ask you if you would like to accept or decline a cookie from a particular site before it is set. Most browsers offer instructions on how to reset the browser to reject cookies in the Help section of the toolbar. You should know, however, that if you reject a cookie, certain functions and conveniences of a site may not work properly.

We do not use any cookies to store or collect information on our Web site.

Registration for Access

Some Web sites require you to provide some personal information through a registration process in order to take advantage of certain Web site features and to access content areas. For example, a registration form might request your name, telephone number and e-mail address. You might also be asked to voluntarily provide a list of health topics that you are interested in so your Web site experience

Access to some of the features on this Web site requires registration, and the disclosure of some personal information.

Security of Communications

We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any email message you send over the Internet. In some cases, information can be encrypted (scrambled or encoded) to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow Web sites to provide an increased level of security for your personal and health-related information when appropriate.

We use the following practices on our Web site to enhance the level of security for communication and the transmission of personal information:

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site

We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide.

We use e-mail forms to allow our customers to ask questions about our services and programs. These are hosted on a secure server to encrypt the transmission of your information.

When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

Changes in Our Privacy Policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we have the following practices:

We will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.