APEX partnered with TripIt® from Concur® , an industry-neutral technology partner which served in collecting verified itineraries that were validated by geo-location from over 50 million verified airline generated itineraries. Using a five-star scale, more than 500,000 flights by passengers from around the world rated throughout the year. First, passengers rated their overall flight experience, and then were given the opportunity to provide ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The overall ratings were certified by an external auditing service hired by APEX and used to establish the airline’s Official Airline Ratings.

Congratulations to all of the 2019 four and five star airlines recipients announced at APEX EXPO in Boston on 24 September: