Banking in India originated in the first decade of 18th century. The first banks were, The General Bank of India, which started in 1786, and Bank of Hindustan, both of which are now defunct. The oldest bank in existence in India is the State Bank of India, which originated in the "The Bank of Bengal" in Calcutta in June 1806. This was one of the three presidency banks, the other two being the Bank of Bombay and the Bank of Madras. The presidency banks were established under charters from the British East India Company. They merged in 1925 to form the Imperial Bank of India, which, upon India's independence, became the State Bank of India. For many years the Presidency banks acted as quasi-central banks, as did their successors. The Reserve Bank of India formally took on the responsibility of regulating the Indian banking sector from 1935. After India's independence in 1947, the Reserve Bank was nationalized and given broader powers.

Early history
The first fully Indian owned bank was the Allahabad Bank, established in 1865. However, at the end of late-18th century, there were hardly any banks in India in the modern sense of the term. The American Civil War stopped the supply of cotton to Lancashire from the Confederate States. Promoters opened banks to finance trading in Indian cotton. With large exposure to speculative ventures, most of the banks opened in India during that period failed. The depositors lost money and lost interest in keeping deposits with banks. Subsequently, banking in India remained the exclusive domain of Europeans for next several decades until the beginning of the 20th c entury. Foreign banks too started to arrive, particularly in Calcutta, in the 1860s. The Comptoire d'Escompte de Paris opened a branch in Calcutta in 1860, and another in Bombay in 1862; branches in Madras and Pondichery , then a French colony, followed. Calcutta was the most active trading port in India, mainly due to the trade of the British Empire, and so became a banking centre. The Bank of Bengal, which later became the State Bank of India .

Around the turn of the 20th Century, the Indian economy was passing through a relative period of stability. Around five decades had elapsed since the Indian Mutiny, and the social, industrial and other infrastructure had improved. Indians had established small banks, most of which served particular ethnic and religious communities. The presidency banks dominated banking in India. There were also some exchange banks and a number of Indian joint stock banks. All these banks operated in different segments of the economy. The exchange banks, mostly owned by Europeans, concentrated on financing foreign trade. Indian joint stock banks were generally undercapitalized and lacked the experience and maturity to compete with the presidency and exchange banks. This segmentation let Lord Curzon to observe, "In respect of banking it seems we are behind the times. We are like some old fashioned sailing ship, divided by solid wooden bulkheads into separate and cumbersome compartments." By the 1900s, the market expanded with the establishment of ba nks such as Punjab National Bank, in 1895 in Lahore and Bank of India, in 1906, in Mumbai - both of which were founded under private ownership. Punjab National Bank is the first Swadeshi Bank founded by the leaders like Lala Lajpat Rai, Sardar Dyal Singh Majithia. The Swadeshi movement in particular inspired local businessmen and political figures to found banks of and for the Indian community. A number of banks established then have survived to the present such as Bank of India, Corporation Bank, Indian Ba nk, Bank of Baroda, Canara Bank and Central Bank of India.

Nationalized Banks in India
Banking System in India is dominated by nationalized banks. The nationalization of banks in India took place in 1969 by Mrs. Indira Gandhi the then prime minister. The major objective behind nationalization was to spread banking infrastructure in rural areas and make available cheap finance to Indian farmers. Fourteen banks were nationalized in 1969. Before 1969, State Bank of India (SBI) was the only public sector bank in India. SBI was nationalized in 1955 under the SBI Act of 1955. The second phase of nationalization of Indian banks took place in the year 1980. Seven more banks were nationalized with deposits over 200 crores.

List of Public Sector Banks in India is as follows:
Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Oriental Bank of Commerce Punjab and Sind Bank Punjab National Bank State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of India (SBI) State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Saurashtra State Bank of Travancore Syndicate Bank UCO Bank Union Bank of India United Bank of India s Vijaya Bank

Private Banks in India
All the banks in India were earlier private banks. They were founded in the preindependence era to cater to the banking needs of the people. But after nationalization of banks in 1969 public sector banks came to occupy dominant role in the banking structure. Private sector banking in India received a fillip in 1994 when Reserve Bank of India encouraged setting up of private banks as part of its policy of liberalization of the Indian Banking Industry. Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. Private Banks have played a major role in the development of Indian banking industry. They have made banking more efficient and customer friendly. In the process they

have jolted public sector banks out of complacency and forced them to become more competitive.

³Retail banking is typical mass-market banking where individual customers use local branches of larger commercial banks. Services offered include: savings and checking accounts, mortgages, personal loans, debit cards, credit cards, and so´ Retail banking is, however, quite broad in nature - it refers to the dealing of commercial banks with individual customers, both on liabilities and assets sides of the balance sheet. Fixed, current / savings accounts on the liabilities side; and mortgages, loans (e.g., personal, housing, auto, and educational) on the assets side, are the more important of the products offered by banks. Related ancillary services include credit cards, or depository services. Retail banking refers to provision of banking services to individuals and small business where the financial institutions are dealing with large number of low value transactions. This is in contrast to wholesale banking where the customers are large, often multinational

companies, governments and government enterprise, and the financial institution deal in small numbers of high value transactions. The concept is not new to banks but is now viewed as an important and attractive market segment that offers opportunities for growth and profits. Retail banking and retail lending are often used as synonyms but in fact, the later is just the part of retail banking. In retail banking all the needs of individual customers are taken care of in a well-integrated manner.

OBJECTIVES OF THE RESEARCH
For a successful research, defining the objective is very important because it makes clear for the researcher the problem and the ways to find the solutions for it. This project was carried to ascertain the Retail Banking Operations of DENA BANK. Following are the objective of research: To know the scope of Retail banking of DENA BANK. To analyze and identify the potential scope of improvement for Dena bank in Retail banking. To know people perception about the products of Dena bank in Retail banking. To identify the problems and solutions of Retail banking of Dena bank.

RESEARCH METHODOLOGY
Research may be defined as the research for knowledge through an objective. It is a way to systematically solve the research problem. It includes the various steps that are generally adopted by a researcher. I have adopted the research design. RESEARCH DESIGN A Research design is the specification of the method and procedures for acquiring the information needed. DATA COLLECTION There may be different types of information and data. Some of the information may be published or unpublished, complete or uncomplete, reliable or unreliable, biased or unbiased, primary or secondary data. TOOLS FOR ANALYSIS Primary data: Market survey. Secondary data: Company records , Websites. This research is performed mainly by taking help of company¶s records, annual reports, official websites through internet.

Scope for Retail Banking in India

All round increase in economic activity. Increase in the purchasing power. The rural areas have the large purchasing power at their disposal and this is an opportunity to market Retail Banking. India has 200 million households and 400 million middleclass population more than 90% of the savings come from the house hold sector. Falling interest rates have resulted in a shift. ³Now People Want To Save Less And Spend More.´ Nuclear family concept is gaining much importance which may lead to large savings, large number of banking services to be provided are day-by-day increasing. Tax benefits are available for example in case of housing loans the borrower can avail tax benefits for the loan repayment and the interest charged for the loan.

CHAPTER-2 PROFILE OF THE ORGANIZATION 2.1 Origin of the Organization:-

Dena Bank was founded on 26th May, 1938 by the family of Devkaran Nanjee under the name Devkaran Nanjee Banking Company Ltd. It became a Public Ltd. Company in December 1939 and later the name was changed to Dena Bank Ltd. In July 1969 Dena Bank Ltd. along with 13 other major banks was nationalized and is now a Public Sector Bank constituted under the Banking Companies (Acquisition & Transfer of Undertakings) Act, 1970. Under the provisions of the Banking Regulations Act 1949, in addition to the business of banking, the Bank can undertake other business as specified in Section 6 of the Banking Regulations Act, 1949.

Milestones
One among six Public Sector Banks selected by the World Bank for sanctioning a loan of Rs.72.3 crores for augmentation of Tier-II Capital under Financial Sector Developmental project in the year 1995. One among the few Banks to receive the World Bank loan for technological upgradation and training. Launched a Bond Issue of Rs.92.13 crores in November 1996.

Dena Bank has been the first Bank to introduce:
Minor Savings Scheme. Credit card in rural India known as "DENA KRISHI SAKH PATRA" (DKSP). Drive-in ATM counter of Juhu, Mumbai. Smart card at selected branches in Mumbai. Customer rating system for rating the Bank Services.

2.2 Growth and Development of the Organization: To evolve and position the bank as a world class, progressive, cost-effective and customer friendly institution providing comprehensive financial and related services: integrating frontiers of technology and serving various segment of society especially the weaker section of the society: committed to excellence in serving the public and also excelling in the corporate values. Corporate excellence emanate from good corporate governance exercised by adopting standard of transparency, accountability, professionalism, social responsiveness, and ethical business practices with this in view, the has been making efforts for adopting the best practices. The bank commitment towards corporate governance is to bestow greater transparency and openness in the management and to ensure best performance by staff at all the levels to maximize the operational efficiency. Adopting the corporate governance as a work ethos, the bank is committed to enhancing the stakeholders value.

RETAIL BANKING OF DENA BANK
AN OVERVIEW OF THE PRODUCT PERSONAL BANKING

Dena Deposit Schemes

Dena Bank Personal Banking section offers all services along with a personal touch by reaching out to customers in various manners. Dena Bank offers some of the most attractive Deposit rates to their customers.

OR Free collection of outstation cheques up to Rs. 10,000/ per month on the centres where Dena bank has branches. Actual Postage & out of pocket expenses shall be borne by the accountholder. Where Dena Bank has no branch, only their commission will be waived. The account holder has to bear the commission of the Agent bank in addition to postage & out of pocket expenses. The scheme is optional.

Premium Current Account Scheme
Minimum Balance: Rs 5000/- to be maintained at any point of time

Monthly Average Balance: Rs. 1 Lac per month 1 Free of commission Demand Drafts/MT/Pay Orders up to an aggregate amount of Rs. 1.00 lac per month

OR

Free collection of outstation cheques up to Rs. 50000/- per month on the centre where Dena Bank has branches. Actual postage and out of pocket expenses shall be borne by the account holder. Where Dena Bank has no branch, only their commission will be waived. The account holder has to bear the commission of the agent bank in addition to postage and out of pocket expenses.

The above facility is subject to a maximum of 10 DDs / MTs / Pay Orders/ Outstation cheques per month.

If the account holder maintains more than Rs. one lac balance in his account then the concessions will be increased proportionately in multiples of Rs. One Lac.

2. If the Minimum balance / Monthly average balance is not maintained penalty will be charged. The Scheme is optional.

Dena Jeevan SB Account
"Dena Jeevan SB Account" provides the value addition of life insurance for Dena Bank Savings deposit account holders, who can now avail of life insurance cover through their account. The insurance cover is available under a One Year Renewable Term Insurance Plan of Life Insurance Corporation of India [LIC], for whom Dena Bank is a Corporate Agent. The Savings Deposit account holders of the Bank between 18 and 59 years of age, who opt to become members under the scheme, would be eligible for an insurance cover of Rs.1,00,000/- ( Rupees One lac only ) on life, at very low premium. The amount of annual premium depends on the age of the optee. The salient features of the scheme ( which is a part of our Savings Deposit Scheme ) are given below: Life cover of Rs. 1 lac.

Life insurance cover upto 60 years of age.

Very low premium.

No medical tests required. A simple declaration of good health will suffice.

Insurance cover commences immediately on signing the Consent-cum-Authorisation Letter and debit of premium to the account. The customer does not have to wait for the policy document.

Simple payment mechanism : the premium can be debited to customers account and standing instructions can be given for renewal. Thus there is no possibility of lapse of cover.

Income Tax benefit is available. Effectively, the premium cost is lower.

Nomination facility is available.

Simple claim settlement process.

The insurance cover is provided under the Group Insurance Scheme of LIC, the premier life insurance company in the country having sovereign guarantee. Such One Year Renewable Term Insurance Plan is not available off the shelf for individuals.

Dena Maha Tax Bachat Yojana
A Deposit scheme to avail Income Tax benefit u/s 80C: Any Individual or a Hindu Undivided Family [HUF] can invest a minimum amount of Rs 100/- or multiples thereof, to avail Income tax benefit u/s 80C of the Income Tax Act subject to a maximum of Rs 1,00,000/- in a financial year.

Scheme Attraction: Investors can avail tax benefits while earning Higher returns / Yield on their deposits as interest rate offered is higher than the normal Card Rate. Rate of Interest : The rate of interest offered under Dena Maha Tax Bachat Yojana has been revised and now been linked to our Card Rate (similar to the Domestic Term deposits for a period of 5 years and above). Interest Payment: Option available to receive interest either at the time of maturity with Quarterly Compounding [cumulative] OR at Monthly / Quarterly / Half-yearly / Yearly rests [non- cumulative]. Period Of Deposit: Fixed maturity period of 5 years. Premature withdrawal is not permitted Deduction under section 80C: In case of joint holder type deposit, the deduction from income under section 80C of the Act shall be available only to the first holder of the deposit. Nomination Facility: Available, except in the case of term deposit held by or on behalf of minor. Permanent Account Number [PAN] : PAN is mandatory to invest in this scheme.

Dena Super Premium Current Account
FLEXIBILITY OF CURRENT ACCOUNT - EARNING OF FIXED DEPOSIT Automatic transfer of balance from the Current Account in excess of Rs. 2,00,000/ - to Fixed Deposit, in multiples of Rs. 25,000/ - and Re-transfer of funds from the Fixed Deposit to Current Account in multiples of Rs. 25000/ - when there is a need.

Eligibility: y Existing/new customers who maintain the monthly average balance of Rs 2 lac & minimum balance of Rs. 5000/- for one full calendar month. y y Maximum period of deposit: 90 days Rate of interest: Card rate will be applicable for units converted to term deposits if the aggregate amount of deposit so converted to Term deposit is less than Rs 1 cr per day. Bulk deposit rate on Term Deposits to be announced by the Tr easury Department everyday would be applicable for units converted to Term deposits if the aggregate amount of deposit so converted to Term deposit is Rs 1 cr and above per day. y y Monthly Average Balance : Rs. 2 Lac. Minimum Balance: Rs 5000/-

FACILITIES OFFERED : y Free Demand Drafts/ MT/ Pay Orders up to an aggregate amount of Rs. 2 lac per month OR y Free collection of Outstation cheques up to Rs. 1 Lac per month. Actual postage & out of pocket expenses shall be borne by the account holder. Where we do not have a branch, only our commission will be waived. The account holder has to bear the commission of the agent bank in addition to postage & out of pocket expenses. (The above facility is subject to a maximum of 20 DDs / MTs / Pay Orders/Outstation cheques per month.) y y y Free Debit card Free Bill Pay services available (at selected branches) If the Minimum balance / Monthly average balance is not maintained penalty will be charged.

Dena Savifix Deposit Scheme
y Dena Savifix Account as the name denotes acts primarily as a savings account and doubles up as fixed deposit A/c. What Happens isthe money deposited in the Account, the moment the balance crosses Rs 25,000/- The exceeding amount in multiples of Rs. 5000/- is automatically converted to Fixed

Deposit earning higher interest. Conversely, if funds in your savings account are insufficient for withdrawal or to honour a cheque, the requisite amount will be automatically transferred from the fixed deposit account in units of Rs. 5,000/Salient Feature: The convenience of a savings account with better interest rates . As the name denotes enjoy the freedom of a savings account with the earnings of a fixed deposit account.

y

Dena Freedom Deposit Scheme

y y y y

Dena Freedom Deposit Scheme, comes with a cheque book facility to enable you to withdraw

y

upto 90% of the initial deposit amount as overdraft. This Deposit scheme ensures that your money is neither blocked nor are you stuck with time consuming paperwork. Minimum Deposit : Rs. 10,000/-, which is automatically renewed in multiples of Rs.1,000/-. Deposit Period : 1 - 5 years. Compounded interest payable on maturity on the deposit amount.

Dena Fixed Deposit Scheme
Dena Fixed Deposit Scheme allows you to choose the intervals of receiving your interest. You can choose yearly, half-yearly, quarterly or even monthly interest payments according to your needs of income. Duration :The deposit is accepted under this scheme for any period from 7 days to 10 years. Your money is never idle and your receipt of your interest income can be planned according to your needs

y y y

Dena Senior Citizen Scheme
Dena Bank Senior Citizen's Scheme is open to individuals, who have completed 60 years of age. The account can be opened in the sole name of the individual (with nomination facility) and/or in joint name. In case where joint account holder is a person below the age of 60 Years, the name of Senior Citizen to be given as first name in the application form. The depositor can open Fixed Deposit (Dena Senior Citizen Fixed Deposit ) account where monthly /quarterly/ half yearly/yearly interest would be paid. The period of such deposit will be minimum 15 Days to maximum 10 years. For cumulative deposit scheme, (Dena Senior Citizen Samruddhi Deposit ) the period of deposit should be minimum 6 months to maximum 10 years. Proof of Age. At the time of opening of a new deposit account, Senior Citizens are required to provide any of the following documents as proof of age. Secondary School leaving Certificate indicating date of birth. LIC Policy. Voters Identity Card/ Ration Card.

Minimum Deposit Amount. Minimum amount of deposit should be Rs. 1,000/- per deposit receipt and in multiple of Rs.1000/- with no maximum deposit ceiling. Rate of Interest. The scheme offers 0.50 % additional rate of interest over and above the normal rate of interest offered on Term Deposits. Loan facility : Upto 85% of deposit amount. Other facilities :Under the Senior Citizen Deposit Scheme we provide the following additional facilities. 1. Free ATM Card facility if the customer is maintaining a SB A/c with the branch and free MBB facilities in SB/CA maintained by the customer if the branch is covered under MBB. Further information required if any in this regard may be obtained by sending your e-mail at csc@denabank.co.in

y y

Dena Recurring Deposit Scheme
Dena Recurring Deposit Scheme enables the depositor to save in fixed monthly installments. One can choose different maturity plans depending on one's saving goals desired. By putting away only a little amount every month, the depositor gets a tidy lump-sum amount of principal plus interest at the end of the chosen period. Minimum amount of monthly installment Rs.50/. Further amount in multiple of Rs. 5. As the old adage goes "little drops of water, makes a mighty ocean". This scheme is ideally suited for young salaried people to inculcate a regular and compulsory saving habits.

y

y

y y

Dena Loan Linked Recurring Deposit Scheme
Dena Loan Linked Recurring Deposit Scheme as the name suggests this scheme is basically a recurring deposit scheme, which enables and entitles the account holder to avail a loan facility. Save in small amounts in fixed monthly instalments over a period of time and take a large advance. Loan is given on maturity of Recurring Deposit for the purpose of purchasing consumer durables. Maximum loan - 3 times the maturity proceeds of recurring deposit or Rs. 75,000/- whichever is less.

y

y

Dena Minor Savings Scheme

y

y Dena Minor Savings Scheme is a product developed for your children, it will inculcate saving habits in the minors and also it helps them in becoming responsible by allowing them to partially operate this account independently. A special savings scheme, for minors. Minors who have attained 10 years of age and above, who can read & write can open Minor Savings Scheme account in their own singly or jointly. No cheque book is issued to Minor Savings Account holder, however a minor is allowed to withdraw the money from his account by withdrawal slip.

y y y y y y y

Dena Alpa Bachat Khata
Main features of the Account:
y The account can be opened with a minimum initial deposit of Rs 10/- and thereafter the balance can go below Rs.10. The account can continue with even ZERO balance. y No Debit or ATM Cards will be issued under the scheme. y For standing instructions, NO CHARGES will be levied. y Cheque books will not be issued to the account holders. However, on a case to case basis, a maximum of 6 Pay Orders/Demand Drafts/M.T (all taken together) can be issued in a year, each not exceeding Rs 2,500/- for which, our usual charges will be levied. In case the account holder has more than one such account with the branch in such cases total PO/DD/MT per year should not exceed 6 remittance. y Persons above the age of 10 and below 18, who years and able to read and write may open a Minor Savings account under the scheme in his own name or jointly with any other person. y Collection of cheques is normally not encouraged in these accounts. However, on a case to case basis, a maximum of 6 instruments can be collected in a year, each not exceeding Rs 2,500/- for which, our usual charges will be levied. y Third party cheques will not be collected in these accounts. y All other existing terms and conditions of our Minor Savings Scheme shall be applicable to minors under this scheme and for adults, the terms & conditions applicable to our normal Savings Deposit Scheme shall apply.

y y y y

y y

Dena Cash Certificate
Name of the Product

DENA CASH CERTIFICATE ³DCC´ MOULD YOUR FUTURE "YOU decide How much money you need on maturity." Who can purchase Cash Certificate can be purchased by any individual in her/his own name or jointly with other person/s, by a parent/guardian on behalf of a minor, proprietorship firms, Hindu Undivided Families, Partnership Firms, Limited companies, Clubs, Associations etc. Maturity Amount Rs. 1000 and in multiple of thousand. Tenor 7 years from the date of investment. Rate of Interest Card Rate (similar to the Domestic Term deposits for a period of 7 years and above). Initial Deposit Amount This will depend on maturity value selected and rate of interest applicable at the time of purchase. Premature withdrawal Available Loan / Overdraft facility Available TDS Wherever applicable, TDS will be deducted from maturity value. Nomination Available y y

Dena Loans
Welcome to Dena Bank Personal Banking y y y y A wide range of Products Smart loans on easy terms and attractive interest rates Loans for all categories of individuals designed to suit every pocket and to fulfil every financial need. Personalised attention and Speedy processing.

y y y

Dena Niwas Housing Finance Scheme
y The doorway to your Dream Home A Loan for different needs You can avail of Dena Niwas Home Loan to purchase a plot, construct a house, buy a ready built house or buy one under construction. The loan even helps you build an extension to your existing house or purchase a house that is up to 50 years old provided the remaining life of the house is more than 25 years. Besides you can take this loan for repairs and upgradation, which includes the cost of fixtures, POP works, retiling, fittings etc. It even gives you the option to shift an existing home loan with any other Bank or Financial Institution. You are eligible if: yYou are a major individual, resident or non-resident, having a regular source of income. yYour age on the maturity of the loan is less than retirement age if you are a salaried employee & below 65 years, if you have a business. yThe total deductions do not exceed 60% of your gross income, including the loan installment of the proposed loan.

y y y y y

y y y y y y y y y y y y y y y y y y y y y y y y

ySpouses/Co-applicants income can be clubbed for enhanced eligibility. Loan Amount yUp to Rs.200 lakhs for the purchase/construction of a house. yUp to Rs.10 lakhs for renovation/upgradation. Margin 20% Rate of Interest Please Check out the Interest Rates Section to find latest Interest Rates applicable. yINTEREST CHARGED ON DAILY REDUCING BALANCE yNO PREPAYMENT CHARGES yLOAN LIMIT OF RS. 100 LACS. yPURCHASE OF HOUSE UPTO 50 YEARS OLD ALLOWED yFLOATING RATE LINKED TO BPLR & NOT ANY INDEX/ REFERENCE RATE Repayment yUpto 20 years-for the purchase of a new flat/house/construction/extension. yUpto 10 years- for repairs, renovation and upgradation. Security Simple equitable mortgage of the house/flat/apartment on which the loan is availed. Process Fees yFor loans up to Rs. 50 lacs, 0.25% of sanctioned amount or Rs. 12,500/- whichever is less. yIn case of loans above Rs. 50 lacs to Rs. 1 crore, 0.20% of sanctioned amount or Rs. 20,000/- whichever is less . yIn case of loans above Rs. 1 crore to Rs. 5 crores, 0.15% of sanctioned amount or Rs. 75,000/- whichever is less yIn case of loans above Rs. 5 crores. 0.10% of the sanctioned amount or Rs.100,000/-, whichever is less.

y y y

Dena Vidya Laxmi Educational Loan Scheme Education Loan - Government interest subsidy scheme for Economically Weaker Sections (EWS) Coverage :
EWS with upper parental income of Rs.4.50 lakhs per annum. For recognized Technical / Professional Courses in India after Class XII as approved by Ministry of Human Resources Department, Government of India. Certification of income by Designated authority in the prescribed format. ½Applicable from academic year 2009-10. Interest Subsidy during moratorium period (Course period + 6 months / 1 year). For further details, contact Branch Manager.

y y y y y The Topper for your children¶s Higher Education Ensure a bright future for your children. Provide them with the best of higher education in India or abroad. Avail Dena Vidya Laxmi Educational Loan. You are eligible if: yYou are an Indian national and have secured admission to a professional or technical course in an Indian or Foreign university.

Live your Dreams Dena Suvidha is the ideal way to fulfill personal needs of your family. Be it to finance a marriage or family function. To travel or celebrates a festival. For medical treatment or educational purposes. Or simply a vacation. Even an unforeseen event. Dena Suvidha (Personal) Loan is always there for all your needs. You are eligible if: You are a permanent employee between 24 to 55 years having worked for at least 2 years in a Govt. or PSU/ reputed organization. You have a gross monthly income of at least Rs. 15,000/-. Income of any other earning member ( co-applicants) can be clubbed for enhanced eligibility. You can have a salary disbursement arrangement with us or provide an undertaking form your employer. Loan Amount Minimum- Rs. 15,000/Upto- Rs. 1 lakh or 9 times the net monthly income whichever is less.

Take the smooth road to own your Dream Machine Get on the right track with Dena Auto Loan and drive home your home machine. You are eligible if: yYou have a gross income of more than Rs.75,000/- p.a. for loan for purchase of motor cycle / scooter and more than Rs.1.50 lacs p.a. for loan for purchase of cars. yYou are a partnership firm / company for purchase of car. The firm / company should be profit making for the last 2 years. The net profit as per Audited Balance Sheet of last year should be more than Rs.3.00 lacs. Loan Amount Upto Rs. 50,000/- for purchase of a new two wheeler. Upto Rs. 8 lakhs for purchase of a new car. Margin 20% Rate of Interest Please Check out the Interest Rates Section to find latest Interest Rates applicable. INTEREST CHARGED ON DAILY REDUCING BALANCE NO PREPAYMENT CHARGES Security Hypothecation of the vehicle purchased. Mode of disbursement Loan disbursed directly to the authorized dealer. Process Fees Two wheeler- Rs. 500/Four wheelers: For loans upto Rs. 2.50 lacs, Rs. 1,000/-. For loans above Rs. 2.50 lacs to Rs. 7.50 lacs, Rs. 1,500/For loans above Rs. 7.50 lacs, Rs. 2,500/-. Repayment Upto 60 EMIs (For new vehicles) & upto 36 EMIs (For old Vehicles).

y

Dena Consumer Durable Loan

y y

Move up in life with Dena Consumer Durable Loan Now , it's so easy to improve your lifestyles. And turn your home into a smart, modern one with all the conveniences you can imagine. Be it a Laptop, Washing Machine, Microwave,

Dena Trade Finance Scheme
You are eligible if: y You are a commodity trader, stockist or dealer registered under sales tax. y You are a permanent resident of the city (If not permanent resident, property offered as collateral security is in your name and located at the same location). Loan Amount y Minimum- Rs. 2.50 lakhs y Upto- Rs. 200 lakhs y CC Limit upto 20 % of your projected turnover. y Non-fund based limits upto 25% of eligible limit on the basis of projected turnover y Term Loan upto 20% of working capital eligibility In case of disruption of the working capital cycle, 40 % of collateral security can be included to calculate Drawing Power. Nature of Limit Cash Credit (hypothecation), Term Loan (Secured), Non-fund based limits (Bank Guarantee & LC) Margin CC Hypothecation - 25% stock, 50% of book debts Non-fund based limits (BG & LC) - 25% Term Loan - 25% Rate of Interest Please Check out the Interest Rates Section to find latest Interest Rates applicable INTEREST CHARGED ON DAILY REDUCING BALANCE NO PREPAYMENT CHARGES Security CC limit : Hypothecation of Stock and Book Debts Term Loans : Hypothecation of security created out of term loan Equitable mortgage of immovable property or any other liquid assets (other than equity shares, debentures) with minimum realisable market value of 100% of sanctioned limit as collateral

y y y y y y y y y

Process Fees CC Hypothecation - As applicable for normal CC / Hypothecation account Term Loan - 1.25% of the limit sanctioned. At the time of review, review fees of 0.10% of the outstanding amount Commission on Non-fund based limits (BG & LC) to be charged as per Bank's extant guidelines. Commitment Charges as applicable for normal CC Hypothecation accounts as prescribed in Loan Policy. Repayment CC limit / Non-fund based limit : To be reviewed on yearly basis Term Loan : 5 years (maximum)

y

Dena Mortgage Loan Scheme

Make your idle property work for you

If you have free hold, un -encumbered, non-agricultural property, residential or commercial- you can fulfill all your needs with Dena Mortgage Loan. Be it to finance a marriage, higher education, a foreign trip or medical treatment. You are eligible if: yYou are 21 years of age. yYou are a salaried individual, professional, self-employed, agriculturist. yYou are an income tax assessee for at least 2 years. yYour net monthly income is at least Rs. 12,000/-. Income of spouse (coapplicant) can be clubbed for enhanced eligibility. Loan Amount yMinimum- Rs. 2 lakhs yUpto- Rs. 300 lakhs Margin 50% Rate of Interest Please Check out the Interest Rates Section to find latest Interest Rates

You are a pensioner of the State Govt., Central Govt. or PSU. You are an ex-staff member with a pension account. Loan recovery period is not extending beyond 75 years of age. Your take home pension is not less than 60% of your monthly pension after deduction of the loan installment. Loan Amount ·Up to 6 months pension or rs.50,000/-, whichever is less. Margin NIL Rate of Interest Please Check out the Interest Rates Section to find latest Interest Rates applicable INTEREST CHARGED ON DAILY REDUCING BALANCE NO PREPAYMENT CHARGES Security NIL Process Fees NIL Repayment Upto 24 EMIs Guarantee

Simple! Spouse or nominee appointed for the pension account or any other family member or third party acceptable to the bank can guarantee the account.
Dena Rent Scheme (Finance against Rent receivables) Good news for Landlords

Now, landlords can make their property earn more money by availing Dena Rent Scheme against their rent receivable. You are eligible if: You are a landlord- an individual, corporate, trust or anybody who has given their property on rent to banks, FIs, PSUs or reputed companies. Loan Amount Minimum- Rs. 1 lakh Upto- Rs. 500 lakhs Margin 10% of present value of net rentals Rate of Interest Please Check out the Interest Rates Section to find latest Interest Rates applicable INTEREST CHARGED ON DAILY REDUCING BALANCE NO PREPAYMENT CHARGES Security Equitable mortgage of property. Process Fees 0.50% Repayment Upto 120 EMIs or residual lease period whichever is less

Executive cards of the organization. They are Executive Director, General Manager (GM), Deputy General Managers (DGM), assistant General Managers

(AGM), Chief Managers (CM), Managers and other officers are in the hierarchy at the head office level functioning in various Departments. The regional Managers heads the Regional Officers who are assisted by other down in the hie rarchy. The Branch is headed by AGM\CM\ Senior Managers\Managers depending upon the size of the Branch activities and rendering of satisfactory customer service. The bank has a very good system of delegating power to the different functionaries in the hier archy to facilitate speedy decision - making process even up to the branch Level.