​Historic England looks after the country’s heritage. It’s almost a solutions-focused organisation by definition as its very purpose is to look for what’s worthwhile in the past and do what needs to be done now to preserve it for the future. That’s what we do with our clients too: help them appreciate the resources that they have which will fuel their progress to the future they want.

The language of decision-making is quite stressful. You make a choice. You have to take a decision. In German it’s a little less stressful: you meet a decision.In our coaching conversations we can reduce the stress by changing the terms we use. How about ‘I understand you are in a time of deciding. How is that for you?'Decisions take time, but we ask binary questions like 'Did you decide yet?’ It may be better to acknowledge the time factor, for example by changing the metaphor to one of ‘ripening the decision’. There are things you can do to help ripening - sun, rain - but you can’t rush it.