Can I access the Knowledge base and training videos without GenieMini installed?

A

Yes, you can access both the Knowledge base and training videos without GenieMini installed, provided you have subscribed to these products. All you need to view thousands of Excel articles and hours of training videos is a recent version of Internet Explorer and your AbleOwl User Name and Password.

When you have found an article you wish to view, click on the title to open?the article's summary page. From here you can choose to either?View article?online or Download article along with any associated example files.

A Log In page is loaded:

Once you have correctly entered your AbleOwl User Name and Password the article will be displayed or downloaded, depending on the option you choose.

When you have found a video you wish to view, click on the title to open the video's topic details page. From this page you can view the topic training video for your version of Excel. You can also choose to download the course manual, or example and exercise files associated with the training video.

No matter which option you choose, a Log In page is loaded. Once you have correctly entered your AbleOwl User Name and Password, your video will start to play or your chosen file will begin to download.

Q

How does the Hotline work?

A

Before you can email hotline enquires in to AbleOwl, you need to purchase hotline minutes. If you have purchased any of our other products, you may have received complimentary hotline minutes.

Hotline support is requested via email, as you will often need to attach a workbook example or include a screenshot in order to fully explain your request.

Will the workbooks I create using GenieMini work on computers that don't have GenieMini?

A

Yes they will. GenieMini creates content using standard Excel tools so it is not necessary for someone to have GenieMini installed in order to view workbooks created with the help of GenieMini's tools.

Some GenieMini components do add macros to a workbook. If macros have been disabled in a user's copy of Excel, any macros added by GenieMini won't run.

In order for these macros to work, the user will need to change their Excel options to allow macros to run.