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In the south east of England, we suffer from hard water which as many of you have experienced can calcify on our showers leaving white limescale staining. Without fitting a water softener this limescale causes a problem around the home, particularly when the tiles are dark.

A good example of this problem was this large dark grey slate tiled shower at a house in Oxshott where the limescale had completely ruined the look of the black slate. The problem was most evident on the slate tiles on the floor but had also stained the slate split face slate tiles on the shower wall.

Oxshott is a village in Surrey between Leatherhead and Esher, a survey in 2010 by the Daily Telegraph asserted it was “the village with most footballers” in England and mentioned other celebrities who chose to live in the village probably because Chelsea Football Club have their main training ground in nearby Stoke D’Abernon; It is a beautiful area and is no surprise it is also known as ‘the most expensive village in England’.

The wet room was not that old, but due to the limescale staining was prematurely in need of attention. We often get calls from customers where they have use supermarket products to treat hard water stains, however these products are generally acidic, and this can make the problem worse. I would recommend you always read the back of the bottle before to check it is safe to use on natural stone before applying.

After inspecting the shower, I agreed with the client the best course of action, agreed a price and booked the job in for a later date.

Limescale Stained Slate Wet Room Cleaning

I returned on the agreed date and started work by first removing the existing sealer by applying Tile Doctor Remove and Go which is a multi-purpose stripper that’s formulated for use on natural stone. The product also draws out ingrained stains and removes heavy grease build-up. For best results spray the product onto the tile and then leave for it to soak in and get to work breaking down the coatings etc. After ten minutes the product is scrubbed into the stone which in this case meant by hand. The soiled solution can then be rinsed off the tiles with water. The grout was then cleaned by hand scrubbing in a strong dilution of Tile Doctor Pro-Clean followed by more rinsing.

The final part of preparation was to remove the limescale. This was done with a small handheld diamond block and a wire brush. The block is great for smoothing down all sorts of issues and being small it can get into tight areas. I then dried the whole room with an industrial blower. Slate cannot be sealed effectively when damp as it won’t cure properly. The blower is noisy but best in this situation and is very effective when a fast dry is needed.

Sealing a Slate Tiled Bathroom in Oxshott

After lunch I checked the area was nice and dry by testing the moisture content. I then sealed the whole area, wall and floor with Tile Doctor Colour Grow. Colour Grow, is a colour intensifying sealer that provides durable surface protection as well as allowing the surface to breath and enhance colour. For this project it darkened the tiles nicely and will provide protection from staining, making them much easier for the client to maintain moving forward.

The client was very happy with the lovely result. The bathroom looked clean and fresh again, now it is just a case of trying to keep on top of the limescale.

Limescale removed from Slate Tiled Shower Wall and Floor in West Surrey

Weybridge is an affluent commuter town with good train connections into London Waterloo, as a result, there are some impressive houses here, many of which feature beautiful polished stone floors. This particular residence in Weybridge had a very large Limestone tiled floor installed in their Kitchen/Dinning Room, the floor had been cleaned and sealed about a year prior, so it was still in good condition however the customers ageing dog had a few accidents which had damaged the sealer.

Urine contains Uric Acid which being an acid can damage the sealer, this is why for daily cleaning we always recommend using pH neutral cleaning product such as Tile Doctor Neutral Tile Cleaner or Stone Soap if the floor is polished. Limestone and Travertine are especially vulnerable to acids due to their high levels of calcium carbonate and often results in pock marks or small holes forming in the stone.

Resealing a Polished Limestone Floor

Once we’d moved the furniture to another room I started with a deep grout clean. I ran a dilution of Tile Doctor Pro-Clean along the grout lines then left it to dwell for five minutes while I got the wet vacuum from the van. When ready I cleaned the grout by hand with a hard nylon brush and then extracted the soiled cleaning solution with the wet vacuum.

With the grout now clean and the soil removed I set up my rotary floor cleaning machine ready to burnish the stone tile and restore the finish with a set of diamond encrusted burnishing pads.

The first pad in the set to be applied is a coarse 400 grit pad that is designed to remove existing sealers and dirt and is run over the tiles with water for lubrication. During the following hours the process was repeated with the medium 800 grit and fine 1500 grit pads which gradually polish the stone and return the shine. The floor is rinsed between each pad to remove the soil which is generated from burnishing.

This process took up much of the day so after rinsing the floor after the 1500 grit pad and extracting the soil with the wet vacuum I left the customer strict instructions not to spill anything on the unsealed floor. The tiles need to be dry before re-applying the sealer and any remaining moisture from the rinsing should evaporate overnight.

Sealing Limestone Tiles

Returning the next day, I tested the floor was dry the applied the first coat of Tile Doctor Ultra-Seal which is a natural look impregnating sealer that soaks into the pores of the stone protecting it from within. Once I’d wiped away any excess I left it to dry for half an hour before applying a second coat.

Breaking for lunch allowed sufficient time for the sealer to dry and I was able to complete the floor with a final polish.

This floor was tiled with large format beige porcelain tiles with a white grout which as you can appreciate can soon become dirty. Now you might be thinking that this post is about cleaning grout which would make sense as I’m normally asked to clean grout, however on this occasion the customer wanted it removing completely and then re-grouting in a darker colour.

Grout re-colouring grout is easily done using a Tile Doctor Grout Colourant which comes in ten different colours but in this case there was an amount of cracked and missing grout which needed replacing anyway.

The house was in the surrey village of Cobham which dates back to Roman times and is now known for being an affluent place to live with many large houses.

Removing Grout

Removing existing grout is a messy job that can create a lot of dust so before starting work I positioned my vacuum cleaner adjacent to the tile so any dust would be extracted away. There are a number of ways to remove grout but I find the best way is to use a special oscillating tool which makes quick work of the job. Fortunately due to the large format porcelain tiles with tight grout lines I was able to completely remove all the grout within a few hours.

Grouting a

After a clean up I was ready to mix the new grey grout and start rerouting the tiles. I always use expanding grout for this as it lasts longer and won’t shrink like cheaper products which can rack as a house moves slightly. Once mixed the new grout was pushed into the grout lines with a rubber float and the excess polished off.

I managed to complete the job in a day and before leaving I have the floor a buff with a soft white pad.

Here at Tile Doctor we have developed numerous products and techniques for dealing with all types of situations related to the cleaning of stone, tile and grout. Whilst the most popular work we do relates to the cleaning and sealing of floors sometimes we get asked to resolve more unusual issues such as this Wine Stained Limestone Fireplace at a house in the London commuter town of Woking.

Unfortunately for the customer their teenage son had knocked a glass of red wine from the dining table onto the carpet and over his parent’s adjacent limestone fireplace which despite early attention left noticeable dark spots in the stone. The customer was keen to have the stains removed and had even resigned himself to the possibility of replacing the whole fixture. Naturally this would’ve cost hundreds of pounds; fortunately, however he discovered Tile Doctor on the internet and realised the staining could be remedied reasonably easily with the correct knowledge and products.

Cleaning a Wine Stained Limestone Fireplace

I mentioned earlier Tile Doctor have developed numerous products and techniques and this includes Tile Doctor Reduxa which is designed to lift the stains out of stone, so I decided to try that first.

My method of application was to spray the stain with Reduxa and leave it to soak into the stone for about twenty seconds. Then I worked the solution into the surface of the stain lightly using a smooth 400 grit diamond block. The next step involves using a heat gun to dry out the area. This process is repeated five or six times until the stain completely disappears. The process works by dissolving the stain into the Reduxa which is then evaporated by the heat.

I’m pleased to report that the stain was completely removed by the process and no other treatment was required to resolve the problem further. The customer still has to decide however what to do with the carpet…

This customer who owned a lovely period residence in Leatherhead had pulled up an old hallway carpet to discover this gem of Victorian Tiled floor. The tiles were covered in carpet adhesive, paint splashes and what looked like a hundred years of dirt. I suspect the previous owners felt it was easier to cover the hallway in carpet rather than have it cleaned properly or perhaps it was just the trend at the time.

Given the obvious amount of work that would be needed to restore it we got a call to pop round and provide an estimate. We do a lot of Victorian floor restorations and across the Tile Doctor network I’m confident in saying there is a Tile Doctor working on a Victorian Tiled floor every day of the week.

The owner was happy with the quote and we agreed a date to return and restore the floor.

Cleaning a Heavily Soiled Victorian Tiled Floor

Working in a metre square area at a time, I first applied a solution of Tile Doctor Oxy-Gel and left it to dwell for twenty minutes. Oxy-Gel is a relatively new product that being in Gel form is easy to control and stays in place allowing it to dissolve dirt and in this case loosen the adhesive.

After leaving it to dwell for 20 minutes I attacked it with a very coarse 100 grit diamond pad attached to a buffer machine. This removed a minuscule layer from the surface of the tile and with it the muck. I vacuumed up the excess with a wet vacuum then rubbed down the stubborn areas with a 50 grit hand block. This removed a lot of dirt and drastically lightened the whites and blues. Finally I neutralised the floor with two rinses of clean, warm water again using the wet vacuum to remove as much moisture as possible from the floor.

I repeated this process along the length of the hallway and then inspected the floor retreating any areas containing stubborn marks.

Sealing a Victorian Tiled Floor

The hallway wasn’t that big an area so I had agreed to do the whole floor in one day. As a result I needed to force dry the floor so I could seal the tiles in the same day. I have a number of tools to do this including an industrial air mover and a heat gun which were applied for about an hour before it was dry.

To seal the tiles I applied two coats of Tile Doctor Colour Grow which as its name suggests is a colour enhancing sealer that works by impregnating the pores of the tile protecting it from within and enriching the colours in the process. This gave a lovely contrast in colour whilst providing a matt finish; another advantage of Colour Grow is it’s a fully breathable sealer which won’t trap moisture under the tile which is important for these old floors where no damp proof membrane is installed.

Converting a barn into a property can be an exciting project, but it certainly doesn’t come without a range of challenges. If done correctly, they can look amazing and are well worth the effort.

A recent customer of mine had spent the last six months converting a barn into a residential property in the West Surrey town of Farnham. While the project had been a big success, the house had been subjected to high traffic from dozens of carpenters, electricians and builders. This had taken its toll on the newly installed Slate tiled floor – so the property owner asked me to restore it to its peak condition to complete the conversion once and for all.

Before accepting the job, I strongly advised the customer that I should be the last workman out of the door. In my experience few tradesmen are known to take care of other peoples work and any further work being done in the property could potentially spoil the appearance of the Slate tiles.

Cleaning a Slate Tiled Floor

The customer was happy for me to proceed, so on the agreed date I returned and started the work by laying down a strong dilution of Tile Doctor Pro-Clean across the floor. Pro-Clean is an alkaline-based cleaner which breaks down all manner of dirt and grime.

This was a large area of tiles, so I worked on individual sections of 3m2, first soaking the Slate in Pro-Clean and then waiting ten minutes for it to soak in and then following with a nylon black scrubbing pad fitted to a 17-inch rotary buffing machine to work the cleaning product into the stone. The tiles immediately came up looking much cleaner. Any excess water and chemical slurry was vacuumed up promptly with a wet vacuum.

The tiler had done a good job of laying the floor and removing any excess grout as normally my next step at this point would be to give the floor an acid wash, but it wasn’t necessary.

Once the tiles had been cleaned to the best of my abilities and given a thorough rinse, I left the property for 48 hours to allow any water that had seeped into the tiles to evaporate. This is important as excess moisture problems can prevent the tiles from being sealed correctly.

Sealing a Slate Tiled Floor

On returning to the property a couple of days later, I swept away any bits of dust and debris and then proceeded to seal the tiles with Tile Doctor Colour Grow.

This impregnating, colour-intensifying sealer enhanced the stunning natural brown, gold and orange shades in the stone. Two coats of the sealer were applied to achieve a brilliant natural-look finish and robust protection against future wear and tear.
Restoring the appearance of these Slate tiles put the finishing touches on this fantastic barn conversion. Needless to say, the customer was very pleased with the results.

Dunsfold is a very small village in the borough of Waverley in West Surrey. It’s well known for the Dunsfold Aerodrome, an airfield that was built by the Canadian army during World War II. Hundreds of years ago, members of the English aristocracy held large estates of land in and around Dunsfold – and several historic cottages still exist in the area.

A customer of mine had recently bought one of these cottages and, during renovation work, had removed the downstairs carpets in three rooms to discover a Quarry tiled floor. Naturally, they were caked in many years’ worth of muck and carpet glue.

It would be a significant job to get the tiles in the three rooms back to looking their best – but it was a job I was more than willing to undertake. Classic Quarry tiles exude a certain rustic quality and charm – a welcome addition to many vintage properties, especially those located out in the countryside.

Deep Cleaning a Quarry Tiled Floor

I started the restoration by soaking small areas of the floor in Tile Doctor Remove and Go. This product is excellent for removing floor coatings such as old sealers as well as shifting stubborn filth and loosening carpet adhesive deposits. After carefully scraping any excess adhesive off manually with a sharp blade, I ran my buffing machine across the floor and immediately the tiles cleaned up well.

Next, I used a 200-grit (Coarse) diamond-encrusted burnishing pad on the floor. This basically skims a layer off the tile surface, revealing the original colour of the stone that had previously been hidden underneath. A small amount of water was used as lubrication for this process. Quarry tiles are naturally very porous so after rinsing the soil off the floor I left them over the weekend to dry.

While the somewhat aggressive approach of burnishing is highly effective, it can leave the tiles looking a little washed out – and the colour slightly diminished. However, I assured the customer that the colour would return once the tiles had been sealed.

Sealing an Original Quarry Tiled Floor

While I was enjoying my weekend off, the customer fortunately found a few replacement Quarry tiles in his attic to fit around the fireplace as upstands where there were some tiles missing. So, on my return to the property my first task was to fit these replacements, before sweeping the floor clear of any debris.

To finish the restoration, I applied a couple of coats of Tile Doctor Colour Grow, an impregnating sealant which provides the matte, natural-look finish the customer wanted. This sealant penetrates into the pores of the tile, so it dries inside the stone not on the surface. It also intensifies the fantastic red shades in the Quarry.

Around an hour after the coats of Colour Grow had been applied, the floor was dry and free to be walked on, and all the furniture could be returned. Much needed life and character had been restored to the Quarry tiled floor and the new property owner was very happy as a result.

Professional Restoration of a Quarry Tiled Floor Restoration in Surrey

When renting property out a property it makes a lot of sense to give it a quick facelift to ensure it’s more attractive to future tenants, not only will it rent faster but it should also command a better price. Many landlords don’t realise this but giving bathrooms, a facelift is the one thing you can do quite cheaply and quickly that can rapidly improve the appearance and desirability of a house, after all no-one wants to rent a place with grotty tiles!

A returning customer of mine recently contacted me about restoring the condition of a Ceramic tiled shower cubicle in a flat she owned in the Surrey village of Oxshott. She was about to rent the property out to a couple of international students, and so wanted it looking its best in all aspects.

You may be wondering why international students would want to live in Oxshott but it’s not too far at all from the University of Surrey. The town of Oxshott is quite large and has a low population density. There are many private roads in the village – and it has been named the “most expensive village in England” and so a very desirable location.

Cleaning a Ceramic Tiled Shower Cubicle

We tend to follow a tried and tested method that we have developed at Tile Doctor for restoring shower cubicles. To begin, I cleaned the grout lines using our acidic cleaning product, Tile Doctor Clean-Up. The product was scrubbed into shower wall tile and grout using a handheld rotary machine fitted with a six-inch black scrubbing pad.

Being a concentrated phosphoric acid cleaner, Grout Clean-Up effectively removes mineral deposits (salts etc) and grout smears from the tile surface to leaving it looking much fresher, it also prepares the grout for a superior bond with the grout colourant that was to be added later.

Following this, I scrubbed the tiles down with Tile Doctor Pro-Clean to provide a general clean and to remove any other muck and dirt. This was followed by a rinse with water to remove any trace of cleaning product from the tile and grout. The next step was to remove all the existing silicone mastic with a sharp knife; the mastic sealant stained with mould and much in need of replacement. Once all the rubbish was swept out, I dried any remaining dampness from the grout and tiles with a heat gun.

Grout Colouring a Ceramic Tiled Shower Cubicle

This left the grout ready to be recoloured. I did this over the course of a few hours, using a White colourant from the Tile Doctor Grout Colourant range. White is just one of ten colours available in the range and was chosen in this case to give the grout a really fresh look and to blend in with the White Ceramic tiles.

The application of Grout Colourant not only colours the grout joints – it also seals and rejuvenates them. It also dries quickly, so I could apply a second coat quite soon after the first, removing any excess as I went.

Once the restoration was finished, I resealed the shower base with fresh silicone mastic again in White to match the tile and grout. As a courtesy, I also cleaned the shower glass too, leaving an excellent result overall – and one very happy customer!

As the West Surrey Tile Doctor I cover quite a large area including Haslemere which is a town on the South-Western edge of the county in the borough of Waverley. I was down there to visit a customer who had recently bought an old property there and during the renovations uncovered six foot of quarry tiles by the front door. There was a patch of concrete that also needed investigating.

Cleaning Hallway Quarry Tiles

I began by carefully removing the layer of concrete with a scraper and a covering of Tile Doctor Acid-Gel hoping it would expose more quarry tiles underneath. Sadly, this wasn’t the case and all I exposed was an area of ruined quarry tiles and four buried bricks. These would have to be removed then filled to bring them to the same level as the remaining tile so I could lay new tiles their place. A couple of noisy hours later following drilling and violent chisel work I’d removed enough to lay flat tiles.

I spent the next hour cleaning and preparing the remaining good tiles. After years of being covered by carpet there was a fair amount of adhesive to remove. This was loosened with Tile Doctor Remove and Go and small abrasive hand-held Diamond blocks to get into the corners.

The Remove and Go was applied to the tiles, left to soak in for ten minutes and then worked into the tile and grout with a stiff brush. The then the soiled solution was rinsed off and extracted using a wet vacuum. Following this work the tiles looked clean but worn out and colourless which is not unusual for this stage of the process and would be resolved once a sealer had been applied.

Tiles were then cut to measure then fixed in place with a rapid adhesive in line with the originals. Once they had set they were grouted in with a grout that closely matched the original. The rest of the floor was inspected at this point and any holes filled with more grout until flat. The grout and tiles were left to dry which was a good opportunity for me to eat lunch.

Sealing Original Quarry Tiles

It was only a small area so later that afternoon the tile and grout and I was able to finish the restoration with the application of two coats of sealer. On this occasion I chose to use Tile Doctor Colour Grow which is an impregnating sealer that soaks into the pores of the clay Quarry tiles protecting them from within and also enhancing the red colours in the tile.

The result was a significant improvement and the customer was very happy, leaving the following testimonial on the Tile Doctor feedback system.

“Rupert was absolutely brilliant. Very friendly and professional, worked cleanly and totally rejuvenated our quarry tile entryway. Would definitely call him again and recommend to friends.”

Professional Restoration of an Original Quarry Tiled Hallway Floor in Surrey

It’s very surprising how often I hear from home owners who are considering completely replacing tiled floors that can be easily be salvaged. While some people might believe that replacement is cheaper and quicker than cleaning, this is emphatically not true in most situations.

Thankfully, one of my recent customers, who lives in Kingston Upon Thames had been persuaded by her husband not to completely strip out the original Terracotta tiles in their kitchen. While the couple had just had new kitchen units installed, it seemed unnecessary to completely replace the Terracotta floor tiles even though they certainly needed a deep clean.

Instead, they contacted their local Tile Doctor to rejuvenated the tiles to complement the new kitchen design.

Cleaning Original Terracotta Kitchen Tiles

Before beginning, I covered all the new kitchen units with protective sheeting to prevent them from encountering water and splashes from the cleaning products. I could see that the tiles had been left unsealed for many years and this had allowed dirt and general muck to become deeply ingrained.

To clean the tiles, I applied a covering of our strong alkaline-based cleaner, known as Tile Doctor Pro-Clean, and left it dwell for a short period. I then attached a coarse, 200-grit diamond encrusted burnishing pad to my buffing machine and began working the product into the tiles. The burnishing pad milled away the dirty top layer of the tiles. Contrary to what some might believe, this doesn’t harm the tiles in any way, but instead polishes them.

Any old sealer and dirt that the buffing machine could not reach in the corners of the room was removed by hand using diamond encrusted burnishing blocks. The burnishing process does, in fact, make quite a mess, so I promptly rinsed off the resulting slurry with more water and a wet vacuum to clear the area and leave it clean and ready to be dried.

Sealing Original Terracotta Kitchen Tiles

A lot of water was used during the cleaning process, so I had to leave the property for 48 hours to let the tiles dry completely. Returning to the property after those two days, I sealed the tiles using six coats of Tile Doctor Seal and Go. Following years of next to no protection, the floor desperately needed an effective sealer to put new life in the Terracotta and Seal and Go does that in spades by adding a lovely sheen to the tile.

The photo above shows the amazing difference made by cleaning the floor instead of choosing to replace. The customer’s testimonial speaks for itself:

“Excellent service and we are delighted with the work. Would definitely use Rupert again.”

Professional Tile Cleaning and Sealing for a Terracotta Tiled Kitchen in Surrey

Esher is a small suburb in Surrey, situated just outside London. It was a fashionable area to live in amongst royalty and the aristocracy in the Victorian period, and during this time many buildings were built.

One such building has since been turned into a block of separate flats, and some of the flats still contain the original Victorian tiles in the hallway. I was contacted by one of these flat owners about restoring their tiles back to the best possible condition. Interestingly this customer’s tiles were part of a larger floor that had been divided between two flats.

Cleaning Original Victorian Tiles

I began the restoration by spreading Tile Doctor Remove and Go across the entire set of tiles. Remove and Go is a heavy-duty stripper that helped to loosen and remove old glue deposits where carpet had been laid over the tile, it will also strip off old sealers and release ingrained muck.

The Remove and Go was worked into the tile and grout with a stiff brush and then the soiled solution rinsed off and extracted using a wet vacuum. I followed by this applying a coarse 200-grit diamond encrusted burnishing pad, fitted to a handheld buffer, to grind away the particularly stubborn dirt and stains to restore the appearance of the stone. Afterwards, I rinsed the tiles again with water and soaked up the resultant slurry with a wet vacuum.

I noticed that there remained several ingrained stains dotted across the floor, so to remove these I aggressively burnished the affected areas with a very coarse 50-grit handheld diamond block. This essentially removed the very top layer of the stone, taking with it the ingrained marks.

Next, I dried the area with a large blower and heat gun. Under normal circumstances, 48 hours needs to pass before the tiles can be sealed, but as this was a small area I was able to dry it very quickly. After carrying out a damp test, I determined the tiles were ready to be sealed.

Sealing Original Victorian Tiles

To seal the Victorian Tiles, I applied six coats of Tile Doctor Seal and Go sealer, which provides a high-quality sheen finish, as well as plenty of protection for the future. Tile Doctor have a range of suitable sealers available including Colour Grow which provides a matte finish – it’s just a matter of personal choice for the customer.

The outcome of the restoration was fantastic and the customer was very pleased, leaving the following testimonial.

“Promptly organised, delivered when promised. Good looking job when complete. Well done.”

Professional Tile Cleaning and Sealing for an Original Victorian Tiled Floor Restoration in Esher

This customer, who lives in the small village of Cobham had the unique situation of having been abroad for six months, leaving her adult children in charge of the house. During this time, the fantastic Limestone tiled floor in the kitchen had not received adequate maintenance and its appearance had rapidly degraded. To make the situation worse, it seemed to me that the wrong products had been used on the rare occasions that it had been cleaned.

With the customer now back in the UK and living in the house again, he was keen to have the Limestone tiles restored to their original condition. He contacted me to get the job done.

Cleaning and Polishing Dirty Limestone Kitchen Tiles

My first task was to tackle the dirty grout lines between the Limestone tiles, which were brown and stained. Tile Doctor Pro Clean, which is our reliable alkaline-based tile cleaner, was applied with a grout brush and the stains immediately vanished.

The next stage of the restoration involved polishing the Limestone using our four-pad Tile Doctor diamond-encrusted burnishing pad system. Firstly, I applied a Coarse 400 grit pad to strip away what remained of the old sealer which had been worn down in the high traffic areas of the floor. I then applied the Medium 800 grit and Fine 1500 grit pad to gradually close the pores of the stone which, in turn, restores the polished effect.

Each pad is used in combination with a small amount of water and any excess moisture is removed with a wet vacuum. To end the first day of work, I left the floor to dry and arranged to return in 48 hours to finish the job with sealing.

Sealing Limestone Kitchen Tiles

Upon my return, I ran some quick damp tests to check the floor could be sealed and quickly polished the surface again using a soft white nylon pad to remove the paw prints caused by the customer’s dog in the interim period!

Next, using a small quantity of water, I used the Very Fine 3000 grit burnishing pad to hone the stone to its highest possible quality. Once dry, I applied to the floor two coats of Ultra- Seal, which is a penetrating sealer designed to provide maximum stain protection while providing a natural look finish. One final polish later and the restoration was complete.

Here’s what the customer said:

“Very professional service, very thorough, and careful with moving furniture. Very informative about the ongoing care and treatment of the flooring. Would most certainly recommend Rupert.”

Professional Tile Cleaning, Polishing and Sealing for a Dirty and Stained Limestone Kitchen Tiled Floor Restoration in Cobham

This property owner in Weybridge recently had a new fridge delivered by a well-known electrical retailer that has an unusual policy of not protecting its customers’ floors when installing heavy appliances. Predictably, the lack of care and consideration resulted in multiple unsightly scratches being left on the fantastic Slate tiled floor, mostly notably in front of the dishwasher, which was also newly installed.

Understandably, the property owner was not best pleased. He was keen to have the situation remedied as soon as possible. At Tile Doctor, we not only provide tile cleaning services but we also have the experience and equipment to hand all sorts of related issues including the restoration of scratched tiles. Happy to help. I travelled over to Weybridge to address the problem.

Repairing and Sealing a Damaged Slate Tiled Kitchen Floor

The surface of the stone was damaged and the only way to repair it without the repair standing out was to strip and polish the whole floor. I therefore began the restoration by stripping the whole floor of its old sealer. The customer had marked all the deep scratches he wanted to have removed with sticky notes. I explained to him that burnishing, a type of polishing carried out using diamond encrusted handheld blocks in combination with a little water, would be perfect for this job.

The process of burnishing essentially grinds away the damaged layer and then re-polishes the stone, the process would remove the scratches and rebuild the shine. It involves the application of different grades of pads from coarse to extra fine and a little water to lubricate the process followed by a rinse with more water in-between each pad to remove the slurry generated by the process. After burnishing the floor is left polished but damp, however to save time I able to speed dry the whole floor using a powerful industrial air mover.

Once the floor was dry the final task was to re-seal the tiles. I did this using a couple of coats of Tile Doctor Colour Grow, a colour intensifying, impregnating sealer which soaks into the pores of the stone protecting it from within against ingrained dirt and stains for many years to come.

The customer was very satisfied with the service provided and left the following comment on the Tile Doctor feedback system:

“Great advice, open, honest and helpful. Turned up on time, explained the job well and it looks great. Very happy with the process and the finished results.”

Professional Repair of a Scratched Slate Tiled Kitchen Floor in Surrey

Marble tiles are a fantastic choice of stone for a shower cubicle because of its distinctive characteristics and quality. It can really add a luxurious feel and when used in a bathroom take it to the next level.

However, it’s extremely important to note that Marble like all natural stone is a porous and acid-sensitive material. It must therefore be cleaned with care using suitable products. This particular Marble tiled shower cubicle at a property in Leatherhead is a good example of this done wrong. The owner had used an acid-based cleaning product to clean the stone, resulting in damage to the sealer and causing unappealing streaks to form.

This type of damage can appear irreparable but, with the right combination of cleaning methods and products, it can be fixed. Once the old sealer has been removed, and the tiles have been cleaned, polished and re-sealed, they can look as a good as new. Here’s how I helped this customer restore the Marble shower cubicle.

Cleaning and Polishing a Marble Shower Cubicle

To begin the restoration, I scrubbed the dirty grout lines using Tile Doctor Pro-Clean, which is a highly reliable and multi-purpose alkaline-based product. I then rinsed the tiles with water to remove the traces of cleaning product.

Next, I moved on to the polishing stage of the restoration – what we often refer to as burnishing. This involved the use of small six-inch diamond-encrusted burnishing pads applied with a hand buffer and with different levels of grit – ranging from Coarse to Very Fine. I started with the Coarse grit pad and worked my way sequentially through our four-pad system, polishing the stone with Medium, Fine and eventually the Very Fine pad to really bring up the polish.

Sealing a Marble Shower Cubicle

Once the shine had returned to the Marble and the damage had been removed, I re-sealed the tiles using two coats of Tile Doctor Colour Grow, a penetrating sealer designed to enhance the natural colours and patina of the stone. Once dry, I gave the tiles a final polish with a white buffing pad to put the finishing touches on the restoration.

The customer was thrilled with the results, saying:
“I’m really happy with the result and we will make sure we don’t use supermarket cleaners again on natural stone. Rupert was a very personable tradesman who took pride in what he was doing. He has identified Tile Doctor Neutral Tile Cleaner as being the product we should have used in the first place and has sent me the website details.”
Another satisfied customer!

Professional Restoration of a Damaged Marble Tiled Shower Cubicle in Surrey

Photographs below from a lovely house in Windlesham where I was asked to do something about the Porcelain floor tiles which had become extremely dirty and were proving impossible to clean. Infact my customer was pulling her hair out about how to fix this issue of deeply ingrained muck and was on the verge of pulling the whole lot up.

Porcelain Tile Cleaning

Normally Porcelain tiles are fairly easy to maintain and it’s just a question of keeping the grout clean however I have to confess these tiles were perplexing indeed. In fact to be honest…I tried every product in my van to get them clean, finally settling on Oxy Gel. I left it to soak on the floor for 30 minutes and then worked it in with an aggressive 200 grit pad.

I’m happy to report the transformation was amazing, all the muck was released from the tile and I was able to extract it from the floor using a wet vacuum. My last step was to give the grout a good scrub using more Oxy Gel, rinse off with water and extract as much moisture as possible with the wet vacuum.

Porcelain Tile Sealing

I speed dried the floor with an air mover and once the floor was dry I applied a coating of Tile Doctor Ultra Seal. Now Porcelain tiles don’t usually take a sealer however these tiles were unusual in that they were trapping dirt and it’s possible they were in fact micro-porcelain so a coat of sealer was added for good measure.

My customer was really pleased with the difference and left the following comment on the Tile Doctor feedback system:

“Here’s what she said-

“Rupert was a total professional from start to finish. I was worried as to how good he would be able to make the floor – the floor consists of almost white porcelain tiles, that my tiler had failed to seal. This meant they had absorbed dirt over the last two years – even after me scrubbing the floor, they always looked dirty. The room was big – a 24 feet long kitchen/dining room. But Rupert assured me he could get it clean again – and he was as good as his word. When I saw the room for the first time, I said “I have my new kitchen back – the floor looks as good as it did the day the tiler had put the tiles down”. He left everything clean and tidy after the job – I wish I had discovered your website 18 months ago ! Thank you, Rupert, brilliant work.””

Cleaning a tiled supermarket floor in East Sussex

Details below of a tired and lifeless looking Victorian tiled hallway that I was asked to deep clean and seal at a house in the suburban town of Weybridge. The tiles were laid in a chequer pattern of Red, Yellow and Black tiles and if you look closely at the photographs you can cleanly see the ingrained dirt on the yellow tiles.

Cleaning a Heavily Soiled Victorian Tiled Floor

I started the process straight away with an aggressive diamond encrusted coarse 200 grit burnishing pad fitted to a buffing machine and lubricated with water. The diamond encrusted pads really gets into the most deeply encrusted areas to remove the dirt.

Once the previous sealer and grime was removed I vacuumed up the soil using a wet vax and then gave the floor a quick blow dry with an industrial fan. For the next couple of hours, I got down to the corners to clean areas not touched by the pad. To finish I took a wire brush to any paint splash left over from recent decorating.

After further drying I was able to assess the yellow coloured tiles that would benefit from further attention. Several tiles near the heavy footfall areas benefited from a twenty-minute application of Tile Doctor Acid Gel. The gel removes mineral salt deposits and grout smears as well as breaking down deeply ingrained, long standing dirt. Once washed away and extracted using the wet vacuum I was done for the day. I warned the customer at this point that it’s common for the tiles to appear washed out in-between cleaning and sealing.

Sealing a Victorian Tiled Floor

I left the floor to dry naturally through evaporation for two days before returning to seal the floor. It’s important to ensure that the floor is bone dry before sealing as dampness can affect the sealer.

To seal the floor, I used Tile Doctor Seal and Go which gives a long lasting, tough, gloss look seal, it’s also water based so it doesn’t give off a smell as it dries like some products. Victorian tiles are quite porous so nine coats were applied, a process that took around four hours to complete.

When the customer returned home from work she said the tiles looked brand new.

When I discuss tile cleaning with customers they normally think of the ceramic or stone tiles you find in Tile shops. Interestingly our equipment, products and techniques also work well on other hard surfaces as well including Vinyl floor tiles.

Things brings me nicely onto this customer in the London suburb of Worcester Park who had chequered Vinyl tiled floors in the bathroom and kitchen that were well overdue a deep clean.

Cleaning Heavily Soiled Vinyl Tiled Floors

I approached cleaning the Vinyl in the same way as tile by applying a strong solution of Tile Doctor Pro-Clean and leaving it soak into the floor for around ten minutes. I then scrubbed the solution into the tiles using a black scrubbing pad fitted to my 45kg buffing machine which had to be lowered down to the basement. Some houses are really difficult to get the equipment into. I like to run marathons when I’m not cleaning tiles so consider myself quite fit but this job was felt across my shoulders for days.

The cleaning process released a lot of dirt from the floors which was rinsed away with water and then extracted using a wet vacuum. Once the floor was clean I was able to check the floor and repeat the process for any stubborn areas that needed extra work.

Sealing a Victorian Tiled Floor

The next step was to seal the floor however it had to be dry first so I installed an industrial blower machine to speed up the drying process. Once the floor was dry I applied a coat of Tile Doctor Seal and Go which adds a layer of protection to the Vinyl that will prevent dirt becoming ingrained.

One cleaned and dry the dark squares contrasted well with the white which was appreciated by the customer who left the following feedback.

“Anita and I were both delighted when we got home last night and saw the results of your work – you really have brought the tiles up beautifully and the results are better than I’d hoped or expected. I hope you didn’t hurt your back too badly humping the machine up and down the stairs. We are both most grateful. Thanks again.”

At Tile Doctor, we don’t just offer our tile cleaning and sealing services to residential properties, such as flats and houses we also cover tile installations in commercial properties, such as hotels and restaurants as well as

In fact, commercial properties tend to experience much higher daily foot traffic than residential floors resulting in much more strain on the sealer. This of course wears down the sealer more quickly and once the sealer had worn away the tiles are vulnerable to dirt becoming ingrained which makes the floor difficult to clean.

This Cafe in Chertsey is very popular with staff from the nearby hospital, as well as residents in the local area. Naturally, the cafe gets very busy and the Victorian tiled floor had experienced heavy traffic and was marked by footprints from hundreds of hungry customers.

I was called in to help the cafe owner restore this original feature back to its best possible condition and then seal again to protect it.

Cleaning a Heavily Soiled Victorian Tiled Floor

Once the cafe staff had left for the evening, I moved the tables aside to avoid damaging them and laid down a strong dilution of Tile Doctor Pro Clean across the floor. This is our reliable alkaline cleaner which is designed to loosen the dirt on tiles and grout.

As the dirt was deeply ingrained in the stone, I scrubbed the floor using an abrasive 200 grit pad fitted to on rotary buffer. Within seconds the pad had worked its magic and I had a trail of filthy water to suck up using a wet vacuum machine.

Once the majority of the floor had been cleaned, I took to my knees to closely inspect the stone for dirt. Any particularly stubborn areas were tackled using a wire brush in combination with Tile Doctor Remove and Go, which is a heavy-duty cleaner/coatings remover which works well on removing any old sealers, paints and adhesives.

Sealing a Victorian Tiled Floor

Once the floor was clean, I washed and neutralised the surface with plain water. While I was packing up for the day I also installed my air-blower to aid the drying process overnight.

Two nights later I returned to the cafe to seal the tiles with Tile Doctor Colour Grow. Colour Grow is a colour enhancing sealer that impregnates into the pores of the tile to bring out the natural colours whilst adding a durable matte finish that acts as a barrier to dirt.

As you can see from the photo above, the result was fantastic. In fact, the customer loved her newly restored floor so much that she even told me to help myself to any cake of choice, I do like a bonus!

When used to clean natural stone, supermarket products can often cause more harm than good as this recent customer of mine discovered this the hard way!

Originally from South Africa, she had lived in a flat in Clapham for a couple of years, but had to suddenly return home earlier than expected. However, part of her flat rental agreement required her to leave the property clean and as she found it, including the fantastic Slate shower cubicle.

In a rush, the customer had attempted to clean the Slate using a popular supermarket bathroom cleaner. She left the product to sit on the base of the shower before scrubbing it in with an abrasive pan scourer.

This was a big mistake – and the customer called me in a panic after discovering that her attempts had left the Slate severely stained. I travelled to the property to see what could be done to set the situation straight.

Burnishing a Severely Stained Slate Shower Cubicle

Upon observing the damage in person, I decided that the best course of action would be to use a process known as burnishing to grind away the stains. I tested a small area of the cubicle with one of our handheld diamond encrusted burnishing blocks.

Happy with the results of the test Clean, I started to burnish the whole cubicle using our system of four burnishing blocks, starting with the coarsest first and working my way down to the finest. A small amount of water was used as lubrication for each pad.

Through the burnishing process, the white stains started to disappear, exposing the lighter grey coloured Slate shower base.

Sealing a Slate Shower Cubicle

After drying the area completely with a heat gun, I was able to seal the stone with two coats of Tile Doctor Colour Grow.

This impregnating sealer not only protects the stone but also importantly it restores the natural dark shades in the Slate, enhancing its overall appearance. As an impregnating sealer, Colour Grow penetrates the pores in the stone to fill them and prevent trapped dirt.

To say the customer was very relieved would be a complete understatement! By hiring in professional assistance, the customer was able to resolve the situation quickly and painlessly – and more importantly hold onto her £3,000 deposit!

Professional Tile Burnishing and Sealing to Restore a Badly Stained Slate Shower Cubicle in Clapham

This bath with shower over was located at a rental property in the town of Chessington that had been recently vacated by students. I was called in by the landlord who was looking to re-rent the property. The request was to tidy up the ceramic tiles in the shower and bath area and to make it look decent again for the next batch of soap-dodgers . We often get asked to do end of tenancy tile cleans and have seen a lot worse than this one so I was confident it could be made to look like new again.

The main problem was the grout had become darkened and stained from dirt and the dyes in soaps etc., the mastic sealant between the tile and the bath also needed replacing.

Cleaning Ceramic Tiled Shower Cubicle

To get the tile and grout clean I sprayed on Tile Doctor Oxy-Gel which works better than liquid products as being gel based it sticks to the wall tile and grout and really gets to work breaking down the dirt. I left this for a few minutes before scrubbing it in and then rinsing it off with water.

Whist this was drying I started to strip out the old mastic seal and tidied up the mess that had fallen into the bathtub using a vacuum.

Grout Colouring Shower Wall Tiles

With the tiles now clean and fresh grout dried the next step was to apply a White Grout Colourant to ensure all the grout had a consistent appearance. Although time consuming the grout colourant is easily applied with a small brush and then you wipe off any excess that gets onto the tile before it dries.

I left the grout colourant to dry for 30 minutes before applying another coat and once this had dried I set about adding a new mastic seal between the wall tile and bath. I always use a high quality silicone sealant for this; I never use cheap sealant as they soon discolour and can shrink resulting in water ingress problems.

It takes a little time but the bathroom now looks much fresher and ready for the next tenants.

Reviews

Testimonials

It's as if we have a brand new kitchen floor! Rupert is really professional, approachable, friendly and knowledgeable. Many thanks for a tremendous job. Catherine Benson

What an amazing transformation! Rupert did a wonderful job on our tired, grubby and old kitchen floor. He was friendly, polite and professional. He was also completely committed to achieving the best possible result - even when that involved extra work for him. I would highly recommend him and will have him back in the future for a top-up service.Marisol Smith

A very accommodating and professional man, who did a great job on my quarry stone floorAmanda Maidment

Our limestone flooring was stained and looking a sad imitation of its former self. I'd been toying with the idea of attempting to clean it myself (impossible) and after much research found Tile Dr and Rupert online. A few hours under the capable courteous and meticulous care of Rupert and the floor looked better than the day it was laid - a total transformation. Thank you Rupert. Lisa Cumberbatch

Thank you for doing a great jobBrian Millar

Mr. McLeod was very professional and efficient in all his communications with us. He gave a clear and comprehensive explanation of what the work would entail.He was punctual, good humoured, tidy, and worked incredibly hard. The floor is fully restored and looks wonderful. Thank you. Kay Syrad

Very professional and efficient service. Delighted with the result as it looks like a new floor. At the initial enquiry my emails asking questions about the process and products were answered promptly, timekeeping at the visit to provide the quote and when the work was carried out was excellent, the notes provided about care of the floor at the end of the job were helpful. I'd be happy to recommend Tile Doctor to friends and will use them again. Linda