This was the customer’s package page, displaying what they were paying for.

We discovered through research that customers rarely knew where to find their account number, so we dsplayed this in a prominent position.

This page showed customers the services as part of the package that were available to them at no extra cost.

Research showed that many customers were not aware of these services that were available to them. The package ‘completeness’ bar at the top showed in a glance how many of these services were being used.

This is an example of the the work done on the touch gestures for mobile.

The Contact section comprised of a decision tree for customers to select the area they wished to get help for.

The shape of the content was based on the large quantity of Sky services as well as research to discover the most request areas of customer frustation. The focus of this design was to always show the last section that had been selected to give context to the user request.

This was an earlier sketch to start working out the content flow from the mobile size perspective.

This is the mobile view. The 3 column decision tree was split up into 3 distinct screens.

This is the tablet view. The content labels accounted for a small reduction in width to maintain the 3 columns.