The issue is in sorting the new users and armchair experts, to those that have a better understanding of all things coffee.

Those that have had their systems checked and the OPV corrected, have remarked on the improvement in the quality of the shot. Others are still waiting as those that can not get direct access to Breville staff, have had to return their machines to an agent and that then means a waiting game.

See the posted video of this users method; as to trying to match the numbers and working with an interesting group pressure. I understand he has taken it back to the service centre to have the OPV adjusted, but they are taking their time. Will be interesting to see his post adjustment comments.. Others have hinted that their adjustments were not ideal and even a bit low, which just compounds the whole process.

Time will tell if the US batch has been set correctly; to meet the specifications and be aligned with the marketing (see chalkboard).

The unit I have been using is OK and like most systems.... Once the machine is understood, the shot quality comes back to the "Beans, Grind, Dose, tamp methods and the USER". No machine can ever fully correct for poor raw product OR a user issue.

AND yes, I have had some middle of the road shots, some great and some they were top shelf. The only sink shots, were while playing and doing silly things...

The issue is in sorting the new users and armchair experts, to those that have a better understanding of all things coffee.

Those that have had their systems checked and the OPV corrected, have remarked on the improvement in the quality of the shot. Others are still waiting as those that can not get direct access to Breville staff, have had to return their machines to an agent and that then means a waiting game.

See the posted video of this users method; as to trying to match the numbers and working with an interesting group pressure. I understand he has taken it back to the service centre to have the OPV adjusted, but they are taking their time. Will be interesting to see his post adjustment comments.. Others have hinted that their adjustments were not ideal and even a bit low, which just compounds the whole process.

Time will tell if the US batch has been set correctly; to meet the specifications and be aligned with the marketing (see chalkboard).

The unit I have been using is OK and like most systems.... Once the machine is understood, the shot quality comes back to the "Beans, Grind, Dose, tamp methods and the USER". No machine can ever fully correct for poor raw product OR a user issue.

AND yes, I have had some middle of the road shots, some great and some they were top shelf. The only sink shots, were while playing and doing silly things...

(Note: for the IT challenged, select the "click here" above; not the isp link. And same for the links above re the Breville presentation)

I like the the black board presentation by P McKnight (Breville and Barista and one of the men behind the BES900) . More training at this level and above is required for many; be they Service agents or even users. AND of course the armchair coffee experts, who are becoming more prolific these days....

For some fun reading, do a search on "Breville BES900 Dual Boiler - Owners thread " pages 9 and 10 have seen a more open discussions and in an earlier post/topic, one of the sponsors / agents apologised re getting it wrong. They also advised where the service centres were that could do the adjustment.

OR as one user stated.

" Phil from Breville has adjusted some for other BDB owners and they have seen marked improvements.

Either live with it, or talk to Breville. It isn't something you can change yourself. "

Take home message...

It is a solid appliance that deserves better than a super market shelf. However, with the right raw product etc can make a great shot and can be customised.

Reliability and Service support can only be assessed after the fact BUT it will be these two issues that make/break the unit.

Personally, after some minor issues and some post production mods and a REVISED QC program re the OPV, it could still be a market killer for the low to mid range home prosumer type machines.

I see things are hotting up re some of the users in Australia and OPV issues - "Breville BES900 Dual Boiler - Owners thread ".

In addition pricing is already starting to drop from some suppliers..

Listed retail is about $1500 Au but with some shopping around, $1200 to $1300 can be had and maybe even an extra or two tossed in.

I wonder what deals will happen at x-mas time ?

Mind you at approx $1200 and the warranty etc you could learn a lot in one to two years; dump on e-bay and purchase a more commercial type machine and it would be cost effective. Then again, many of the extras that set this unit apart are not yet available on the more commercial type, thus the upgrade path may be restricted. Or you may find that you really do not need those functions ?

The discussion of the BES900 at Coffee Snobs indicated that Breville made a mistake in using a Scace device to calibrate the OPV in the manufacturing process. The result was that some OPVs were set too high, at 11.5 bar instead of at 9 bar. So they've changed the process to use a block filter instead of a Scace and are offering a "while you wait" five to 10 minute adjustment for people with miscalibrated machines in all the major Australian cities. It always seemed odd to me that they would the Scace for pressure calibration since it's basically a temperature sensing device that had pressure added as an afterthought. Pressure varies with resistance, and the Scace offers too little resistance for the pressure set with it to correspond with the pressure that would be ideal with a realistic coffee grind.

One thing that we've learned from this is that the person who claimed that machines have a defective OPV is dead wrong, as the problem is correctable without an OPV replacement. What we don't know is whether the US machines currently for sale at a couple of different stores were calibrated with the Scace or with the block filter. Unfortunatly, the video shot by SCG didn't show the gauge during the brew.

What stores have it in stock? Williams Sonoma says they expect it will be in their warehouse on Oct 14th. Unfortunately they charge $132 for standard 5-7 day shipping and $85 tax. Clive's website says they should have it around the 18th, no tax and free ground shipping and $50 starter kit. As others have reported Amazon says temporarily out of stock. If you have Prime, like I do, it's 2 day shipping is no additional charge.

What stores have it in stock? Williams Sonoma says they expect it will be in their warehouse on Oct 14th. Unfortunately they charge $132 for standard 5-7 day shipping and $85 tax. Clive's website says they should have it around the 18th, no tax and free ground shipping and $50 starter kit. As others have reported Amazon says temporarily out of stock. If you have Prime, like I do, it's 2 day shipping is no additional charge.

one of my online friends from a TOTALLY unrelated forum, (sports car racing), just got a Breville Dual Boiler from Williams Sonoma back east in the mid-atlantic region. That particular location was offering 20% off of any purchase if you donated $50 to a certain children's charity. He's pretty new to espresso, but he's a quick study... very intelligent and analytical. He'll catch on quickly if it suits his fancy. i'll report his findings as he reaches higher levels on the espresso learning curve.

one of my online friends from a TOTALLY unrelated forum, (sports car racing), just got a Breville Dual Boiler from Williams Sonoma back east in the mid-atlantic region. That particular location was offering 20% off of any purchase if you donated $50 to a certain children's charity. He's pretty new to espresso, but he's a quick study... very intelligent and analytical. He'll catch on quickly if it suits his fancy. i'll report his findings as he reaches higher levels on the espresso learning curve.

Some interesting and open discussions on the performance and issues encountered by users.

1: OPV 's are not set as advertised, with the current batch.

2: Turn around time for an adjustment or repair; is subject to the workload of the service agents and that means a "drop of and collect" and may be 10days.

3: The group handle can not be removed, should one wish to customise

In addition some are obtaining great deals where they have got a BES900 (RR $1500) and the BCG800 (RR $299)

QUOTE from member "I paid $1100 for BES900 + BCG800 grinder."

So if that is the level of discounting for a package, then there is some good buys to be had... And with two year warranty on the BES900 and 2 years replacement on the Grinder! (here in Australia).

CONS:

1: Lack of support as to user ability to de-scale2: Unknown service agents and skill sets3: Unknown longer term reliability4: Others (as yet unidentified / confirmed)

PROS:

At that price mentioned above; the functionality is such that a I could see a big take up of said machine and grinder... And if it lasts 12 months or more (warranty in the USA etc); then do the cons matter that much.

Symbols: = New Posts since your last visit = No New Posts since last visit = Newest post

Forum Rules:No profanity, illegal acts or personal attacks will be tolerated in these discussion boards.No commercial posting of any nature will be tolerated; only private sales by private individuals, in the "Buy and Sell" forum.No SEO style postings will be tolerated. SEO related posts will result in immediate ban from CoffeeGeek.No cross posting allowed - do not post your topic to more than one forum, nor repost a topic to the same forum.Who Can Read The Forum? Anyone can read posts in these discussion boards.Who Can Post New Topics? Any registered CoffeeGeek member can post new topics.Who Can Post Replies? Any registered CoffeeGeek member can post replies.Can Photos be posted? Anyone can post photos in their new topics or replies.Who can change or delete posts? Any CoffeeGeek member can edit their own posts. Only moderators can delete posts.Probationary Period: If you are a new signup for CoffeeGeek, you cannot promote, endorse, criticise or otherwise post an unsolicited endorsement for any company, product or service in your first five postings.