You might have noticed brief moments of slowness while using ScootPad – especially the past few days between 9AM-11AM PST. We definitely felt your pain. Rest assured, our engineering team is aware of this issue and has been working around the clock to prevent this from happening in the future. We understand that all of you — teachers, students, admins and parents — place an enormous amount of trust in us and we cannot be more grateful and appreciative of your support. That said, we sincerely apologize for the inconvenience this week.

We strive to make 24×7 non-stop learning possible with our mission-critical reliability and 99.9% uptime guarantee. That’s roughly 31536 seconds of downtime per year! While we kept that promise and exceeded 99.9% availability over the years, we are taking this opportunity to further increase our cloud infrastructure resources, processes, monitoring, and alerts. We are committed to being the reliable service that you have grown to love over the past few years, and for those of you who are new to ScootPad, we look forward to becoming the system you love.

Thank you all for your support! Please feel free to reach out if you have any questions, concerns, or suggestions.