Resort Package Terms and Conditions

General Terms and ConditionsResort Packages are only available to purchase at least 14 days prior to arrival.

Accommodation is NOT included package prices.

Packages received after 31/05/2017 will be charged at full list price and must be purchased a minimum of 14 days prior to arrival.

Packages including group lessons are not available for children under 5 years old. A senior is 65 and over.

To be eligible for discounts, booking must be paid in full by the date specified and your arrival/departure dates must be as per the package dates.

PaymentsPayment MUST accompany a Resort Package order form. Phone bookings will not be accepted for packages. We accept Visa, MasterCard, Direct Deposit or Cheque. After the 31/5/17 only Visa or MasterCard will be accepted.

AmendmentsOnce a package has been purchased, all changes to the original booking will attract a $55 amendment fee. Amendments include name and date changes. There is no charge to upgrade your package. Amendments will not be accepted less than 14 days prior to arrival.

CancellationsThere are NO refunds on Resort Packages. Charlotte Pass Village Pty Ltd will not be held responsible for costs, loss of deposits and payments made or other fees incurred due to cancellations resulting from unforeseen circumstances, medical conditions or changes to travel plans. No packages will be transferred to the following year.

RefundsRefunds will not be given on “no shows”, or any components of a Resort package (Lift Passes, Ski Hire, Transport or Group Lessons) that are not utilised.

Lost TicketsAny Lift Ticket lost or misplaced will not be refunded or replaced.

Travel InsuranceWe strongly recommend Travel Insurance and regard it as essential to potentially protect you against injury, loss of personal belongings, public liability and cancellation fees. CLICK HERE for details

Snow ConditionsUnder no circumstance can Charlotte Pass Village Pty Ltd be held responsible for snow or weather conditions. No holiday package will be recompensed due to snow conditions.

TransportOne return transport into Charlotte Pass is included in your package.

Transport MUST be pre-booked.

Transport times can be changed, subject to availability and payment of a $5 per person per sector fee.

Guests who do not pre-book run the risk of lengthy delays waiting for transport.

Baggage AllowanceEach Oversnow Transport ticket entitles the passenger to the following baggage allowance:

1 kit consisting of:• One piece of baggage• One pair of skis and stocks• One pair of ski boots

OR• One piece of baggage• One snowboard• One pair of snowboard boots

Bags weighing more than 20kg will be charged a $5 per kilo excess weight fee. Additional bags will be charged at $5 per piece of baggage. No single piece can exceed 32kg and will not be accepted.