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Offer instant assistance through live chat, Voice/video chat

Website visitors can initiate voice and video chat from the same live chat window whenever they have any query regarding your products or services.

Provide customer support inside your shopping app

Integrate your shopping app with REVE Chat using mobile SDK and offer instant assistance within the app itself. You can integrate our ecommerce live chat software on your app also.

Engage with the customers of your ecommerce company page on social media

Don’t ignore your customers who are on your company Facebook page. You can interact with your facebook page visitors with our live chat ecommerce solution via Facebook Messenger.

Route chat requests to the right department

Let your customer talk to the specialised department for faster resolution. ‘Department Management’ helps a visitor to choose with which department he wishes to chat and routes him to his chosen department.

Track your visitors and stop them from abandoning the shopping cart

Engage with the visitors and help them in making decisions. Visitor Analytics provides details of the visitors like their current page views, past visits, etc. from where you get to know which page a visitor is browsing to help you provide better ecommerce live chat support.

Get ratings from customers for your services

Live chat for your ecommerce website allows you to get instant customer feedback during and after each support session based on which you can work on further improvements.

Integrate REVE Chat to your business apps in one click

Make data driven business decisions

Increased sales conversion

Offer excellent customer support by adding live chat facility on your ecommerce website and convert online store visitors into customers.

Reduction in service cost

On your ecommerce website, live chat agents can efficiently handle multiple visitors at a time which reduces the overall service cost.

Engage proactively

Don’t wait for customers to reach you. Proactively engage with them for offering help regarding your offerings.

Build brand loyalty

Excellent customer service on your ecommerce website helps to build good relationships with customers and makes them loyal.