Effective communication is a key for ensuring quality of housing refurbishment. This paper provides a framework of decision support system for housing refurbishment that helps designers better communicate with tenants who generally lack expert knowledge and can not express their needs clearly. The framework is constructed using Case-Based Reasoning (CBR) for retrieving past similar cases to meet the challenges and demands of the present refurbishment project at hand. With the help of the system, users can retrieve past cases that match the users’ requirements and revise them to meet current needs. It can also be used as design criteria for evaluating the final product to ensure its conformance with the initial planning. A test case is used to demonstrate the system’s suitability. The effectiveness of this system is supported by a post-experiment evaluation and interview with the tenant concerning his satisfaction on the refurbishment.