How JustAnswer Works:

Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site.Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

Ask Michelle Your Own Question

Michelle, Mac Technician

Category: Mac

Satisfied Customers: 969

Experience: Apple Computers and Mobile support with 12 years of exp.

70409726

Type Your Mac Question Here...

Michelle is online now

Locked by Customer Service

Customer Question

I have a problem, lost my phone - but I think it's in the office - must have misplaced it. Also, having trouble logging on to iCloud - I'm registered but can;t remember the username password XXXXX really just want to talk to someone - as I'm lost in the apple maze Thanks, Carlton

Is the itunes and Icloud username password XXXXX same - I'm able to log on to itunes withXXX@XXXXXX.XXX . Tworks2659 --- but I don't have success with that on icloud I'

Appleologist :

Lets try that

Appleologist :

Were you able to log in?

JACUSTOMER-3kurarny- :

I get the response that I need to set a devise up on icloud first --- this I did months ago --- and then was not able to use my traditional username/ password XXXXX lot on to itunes --- basically I didin;t worry with it - phone still works - but was unable to upload apps - which was not a concern to me - essentially, what I'm saying is that the problems started with I registered with icloud - it's like I have (2) conflicting accounts or something

Appleologist :

1. Click on the apple logo in the upper right corner

2. Click on iCoud and tell me what email is being used

JACUSTOMER-3kurarny- :

upper right corner of what

Appleologist :

Im sorry, upper left corner of your screen. You will see an apple icon

JACUSTOMER-3kurarny- :

my screen yes, --- but what url

Appleologist :

Lets start over.

1. In the upper left corner, you will see and apple logo

2. Click on it and select system preferences

3. Choose icloud

4. Select account details in the right column

JACUSTOMER-3kurarny- :

Are you aware I'm on a PC

Appleologist :

Ha ha, Im so sorry. Your computer specifications did not come through

Appleologist :

Did you ever have a mobileMe account in the past?

JACUSTOMER-3kurarny- :

Yes certain, occasionally, when sending a text or message from my iPhone, I note that the sent address isXXX@XXXXXX.XXX I think it may have beenXXX@XXXXXX.XXX - not sure

Appleologist :

Ok, can you please try both email addresses with the same password?

JACUSTOMER-3kurarny- :

I've tried --- many times - did it again - now am locked out --- and will need to reset the password XXXXX

Does itunes and icloud use separate username/passwords ?

Appleologist :

yes they do

Appleologist :

so Lets choose forgot ID

Appleologist :

iCloud is suppose to use the same username that you set up for your apple iD, but if you had a mobileme account in the past, then it uses that

JACUSTOMER-3kurarny- :

I've been there --- and have successfully reset the password XXXXXXXX@XXXXXX.XXX on itunes

Is there a way to locate the username on icloud if I'm not certain what it is

Appleologist :

Let me retract my last statement. Your icloud account DOES use the same username as icloud. It does not have to be the same password XXXXX

Appleologist :

So if you just reset your password, try it with your new password.

JACUSTOMER-3kurarny- :

You mean icloud has the same username as itunes - right

I will try to reset the password XXXXX

Appleologist :

yes, they use the same username. In the icloud page, you will see forgot id or password XXXXX the way at the bottom of the screen. click it

Appleologist :

How are we doing so far?

JACUSTOMER-3kurarny- :

Ok, I've done that --- got an e-mail that the password XXXXX changed --- and went to icloud to use logon withXXX@XXXXXX.XXX and the new password XXXXX got the same error message as before -

now what - I think we need to talk with Apple support --- I'm thinking that something went wrong with my initial icloud registration with Apple - coz that's when the problems started with my problems accessing itunes

--- just a theory

Appleologist :

It looks like when you set it up on your device, the registration did not go through. You will not be able to log into icloud.com without completing it on your device first. Have you successfully logged on in the past?

JACUSTOMER-3kurarny- :

Never really used the icloud function --- not sure why I even went there - as I recall it was from an e-mail blast of some sort

BotXXXXX XXXXXne it looks like I'll not be able to use icloud to locate my phone - is there any way I can talk direct to Apple (by phone) re these issues.

I find this chat mode very laborius

Appleologist :

You will have to call 1800-APL-CARE

Appleologist :

Is there anything else I can assit you with?

JACUSTOMER-3kurarny- :

No, I'm on the phone with apple now --- I assume there will be no charge for our time on just answer.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, BillBill M.Schenectady, New York

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, BillBill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.One Happy CustomerNew York

Ask a Mac Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.

61 Mac Support Specialists are Online Now

Type Your Mac Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.