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Good grief! 3 crisis PR lessons from ‘A Charlie Brown Thanksgiving’

If your holidays are anything like Charlie Brown’s, nothing ever goes according to plan. In fact, he ought to just plan on things going wrong.

Ever feel like ol’ Charlie Brown when it comes to client work?

Oh sure, no one’s actually going to pull a football away at the last minute, but problems do arise and mistakes unavoidably happen.

Luckily, “A Charlie Brown Thanksgiving” offers at least three lessons to keep in mind the next time catastrophe strikes—and I’m not talking about Gammy’s teeth somehow finding their way into the gravy boat. Included with the lessons are PR Daily stories that dive further into each point.

1. Communicate your message clearly

Wha-wha-wa-wa-wha-wa. Charlie Brown and friends may have understood their teachers, but the rest of the world didn’t. When you’re talking, make sure to cover the bases so that all of your audiences are notified efficiently and effectively.

Popcorn, pretzel sticks, jelly beans, and toast served up on a Frisbee isn’t exactly the dinner that Charlie Brown had in mind for his Thanksgiving guests, but when you put Snoopy and Woodstock in charge of catering, what else could you expect?

While it was less than ideal, the meal brought everyone together around the ping-pong table. In times of crises, PR pros need to keep a level head, shifting their focus to what new opportunities a turn of events can provide.

A brand can easily save face and perhaps earn a few extra points by addressing the problem straight-on and solving an issue in an orderly manner.