ABSTRACTThe paper presents a conceptual framework in the context of Knowledge Management (KM) in Business Schools (B-schools) in India. We believe that if the framework is adopted in business schools, it will yield more benefits to increase the quality of knowledge sharing. There has been indeed a paradigm shift in management education in India. The new breed of management professionals need to be efficient to tackle problems from cross functional, cultural and ethical perspectives and equipped with skills to bench mark for global leadership positions. There has been a crying need to usher in a quality movement and to benchmark the same with world standards. We have made an attempt to support our framework by analyzing one of the Knowledge Management tools that was implemented in India’s Test Institute of Management (TIM), (a pseudonym is given to mask the institution’s name). This paper studies the knowledge management tool and features that are implemented in TIM and some problems that hindered knowledge management practices at TIM.

1. INTRODUCTION.
There have been many firms and organizations
that have implemented KM principles, methods,
practices or tools. However, academic institutions
in particular management institutes (also called as
business schools) have taken more interest recently
in introducing KM approaches. From the academic
learning point of view Knowledge Management
(KM) by its nature especially is suitable. Business
schools (B-schools) use information technology
based tools for admissions, registrations, time table
processing and performance evaluations of their
faculty, students, staff and administrations.

High quality research work is done on
knowledge management in higher education
(Bernborn, 1999; Kallick and Wilson, 2000;
Kidwell et. al, 2000; Petrides and Guiney, 2002;
Petrides, 2002; Serban and Luan, 2002). But few
studies are devoted to institutional learning using
KM practices. (Corbitt et. al, 2005) gives various
factors influencing the use of KM tools in higher
education.
Education today is subject to the pressures of
the marketplace. According to (Brown and
Duguid, 2000), profound changes in competition
have made institutions think like business. The Bschools behave like educational markets and are becoming
global
to
benchmark
and
internationalize their curricula. B-schools also
have to adjust themselves and develop strategies to
respond rapidly to the changes in technologies and
increasing demands of stakeholders.

However, a quick review of the Financial
Times, The Economist, or virtually any magazine
or newspaper that covers Business schools (Bschools) lead anybody to conclude that the these institutions are under constant assault by industry,
journalists, and academics alike (Sargenti Patrice,
Lightfoot William and Kehal Mounir, 2006) to
justify
their
existence,
relevancy,
and
effectiveness, given the rapid rate of change in
today’s world. There are several studies conducted
on KM principles and strategies towards

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Introduction
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3
4
William R. King
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wking115@yahoo.com
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(KM) has emerged.
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Figure : Mystique’s Product
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Figure : Mystique's Services
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Keywords: Knowledge, Performance Management Metric, KnowledgeManagement.
Introduction
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...MG5594
Module Title
KnowledgeManagement, Social Networks and Innovation
Module leader
Ray Hackney
Student ID number
Student name
1233576
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Content
Introduction 3
Literature review 3
Knowledgemanagement 4
The development of social network and social media 5
The process of innovation and knowledge transmission in the organization 7
Case of American Express 9
Analysis and Discussion 11
Conclusion 13
References 14
Introduction
We know that the innovation is the power to push the development of our society, and organizations are the pioneer of innovation, at the...