Chelsea Highline Youth Hotel Reviews

Reviews & Ratings Explained

62%

Rating

458 Total Reviews

63%Value For Money

64%Security

78%Location

68%Staff

55%Atmosphere

55%Cleanliness

52%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is. Read our review guidelines »

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77%

Staff are cool, nice & accommodating. Location good, but a big minus is the fact they do not have laundry facilities nor laundry service. The value is excellent. Great price for expensive NYC.

I enjoyed my stay. Air conditioning in the room is good and lockers as well. The bathrooms were not always clean. Room was quaint and had a sink. Staff was always friendly and helpful. Breakfast is a plus.

Some reviews say you get what you pay... Well we didn't get any of the things we saw in the pictures. The staff at the reception isn't there at all, you usually wait long time until you are attended. Time to go to the bathroom should be after they clean it as nobody will take care of the restrooms until the following day, they get dirty, filthy and other adjectives. The rooms were hot and smelly and the linen and towels didn't feel clean at all. I would never recommend it. Worst Hostel and staff

Location is pretty good and some of the staff members were nice and helpful. Bathroom was pretty bad and so was my room. Also I could hear absolutely everything that was happening in the hallway so i couldn't sleep well. Free breakfast was not very good but since it's free i should not complain that much. Free wifi is onl available in the lobby

I wouldn't go here again even if you paid me. It's absolutely filthy and disgusting. The staff is horrible, especially the girls. There was one guy who was friendly though.
Wifi doesn't work, tv doesn't work, sockets in rooms doesn't work. Stay clear of this place.

This hostel was just gross and sort of unpleasant. It was the cheapest in the area though so that was the one good point. When I first arrived there was a line to check in mostly because they have an archaic credit card system that doesn't accept debit/credit cards with a chip.... The ones you can use in other countries. What?!? Wacky. Blankets on bed were made out of something similar to a nerd ball. Also lots of stray hairs in bathrooms and flooring coming up.

The location was good and private room for the price was okay. Not really same atmosphere that you get in some other hostels. Showers were often dirty and only cold water. Also the plankets looked like they haven't been washed in months.

Had very unpleasant situations with a miss of the staff. She didn't know anything about, the administration, the Internet in just one salon is awful and not comfortable place to sit and or eat. Badrooms where a mess after 11oclock

We checked in on Tue afternoon and had to wait 30 minutes for a desk clerk to appear. Several other people were waiting, too, including one person who needed access to his luggage so that he could get to the airport for an international flight. One of the toilets on the 4th floor was filthy and was not cleaned or labeled "out of order" throughout our two-day stay. Some in our group were given keys to rooms that were already occupied. There is not enough room here to list all complaints...

wouldn't go back. This hostel needs more bathrooms and cleaner bathrooms too. I'm not that fussy but compared with most other hostels the standard is pretty poor. Rooms themselves are ok and I was impressed at how quiet it was.