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Customer Management E-Learning Builder

You will be supporting the regional quality and training managers as they roll out the developed core suite of training while ensuring the staff in customer service in all the countries have the appropriate skills so they can provide consistent, quality service.

Details

Reference number

MAL-PB-2107

Location

Kuala Lumpur, Malaysia

Salary

Pay Band 7 (competitive)

Duration

1 year

Closing date

27 October 2019

Role overview

WHAT YOU WILL BE DOING AND WHY

You will be thrilled to find yourself developing e-learning units which have been identified by training needs analysis at global level.

You will review training needs analysis, to ensure consistency which covers the maximum number of countries as possible within different regions.

You will work with the Quality and Training global team to ensure effectiveness of trainings while developing other materials, such as videos, presentations and other support materials.

WHAT IS INTERESTING ABOUT IT

You will have the fantastic opportunity of working as part of a global team, while proactively participating in the design, development and delivery of global initiatives.

You will be supporting the regional quality and training managers as they roll out the developed core suite of training while ensuring the staff in customer service in all the countries have the appropriate skills so they can provide consistent, quality service.

WHAT WE ARE LOOKING FOR

You should bring along a relevant professional qualification such as a diploma or degree which enables you to build e-learning and instructional design.

You should be at least C1 level in English.

You shall have advanced skills using e-learning development software and ability to engage with key stakeholders and collaborate with subject matter experts.

Connect with us

The United Kingdom's international organisation for cultural relations and educational opportunities. The British Council in Malaysia is a branch (200902000059 (995232-A)) of the British Council, a registered charity: 209131 (England and Wales) SC037733 (Scotland)