Is this only happening for that one ticket? In Settings -> Help Desk Settings, do you have "Ticket is Closed" checked for the user or admin? If so, try unchecking this notification and closing out the ticket. If it doesn't reopen, try enabling that setting again.

Thanks for the responce Dawn. I tried what you said but when I tried closing the ticket it automatically re-opened again with the same message. It seems like an email is trying to be sent to postmaster.

Is this only happening for that one ticket? In Settings -> Help Desk Settings, do you have "Ticket is Closed" checked for the user or admin? If so, try unchecking this notification and closing out the ticket. If it doesn't reopen, try enabling that setting again.

That worked! It was only for that ticket. It appears that when I was closing that ticket it was sending a notification to the admin and therefore re-opening the ticket. Thats strange how it doesn't happen to any other tickets that I closed but unchecking this option helped. You get one "best anwer" for you sir!

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