Cynthia Kaczowski

reinstall my vipre

have to put my computer back to factory condition and then put my viper back in how do t go about that

6 people have this problem

C

Cynthia Kaczowski

said
over 1 year ago

anyone can help with this problem that would be so great

S

Scott J. Palmer

said
over 1 year ago

Hello Cynthia, I have had Vipre Internet Security and had that question in the past. Here is what the Service team told me,

Frances Aganan

Lifetime means for the lifetime of one PC. In other words, for as long as you have that PC, you will be covered by the Lifetime PC License. If you sell or give away that PC, the license is non-transferable.

Frances Aganan

If your computer crashes and you have to reformat your hard drive, that’s fine and you’re completely covered. However, if you rebuild the computer with new components (in effect, creating a new computer), the license is invalid. However, because motherboards and other major components do malfunction, we do provide you a one-time reinstall of the Software in the event you make a major system change.

Frances Aganan

Keep in mind that you can install and reinstall the VIPRE Lifetime license as many times as you like, on the original computer. For example, some people like to routinely re-format their hard drive so as to optimize performance. That’s completely fine.

S

Scott J. Palmer

said
over 1 year ago

Hi Cynthia, I had that same question in the past and here is what I was told,

(Vipre Custome Support Agent) Frances Aganan

Lifetime means for the lifetime of one PC. In other words, for as long as you have that PC, you will be covered by the Lifetime PC License. If you sell or give away that PC, the license is non-transferable.

(Vipre Custome Support Agent) Frances Aganan

If your computer crashes and you have to reformat your hard drive, that’s fine and you’re completely covered. However, if you rebuild the computer with new components (in effect, creating a new computer), the license is invalid. However, because motherboards and other major components do malfunction, we do provide you a one-time reinstall of the Software in the event you make a major system change.

(Vipre Custome Support Agent) Frances Aganan

Keep in mind that you can install and reinstall the VIPRE Lifetime license as many times as you like, on the original computer. For example, some people like to routinely re-format their hard drive so as to optimize performance. That’s completely fine.

N

Nicholas Harris

said
over 1 year ago

That is correct, however it sounds like you should be fine in your situation since the system was just restored to defaults. Please use the following article to re-install VIPRE.

Jerri H Tanner

said
6 months ago

After last two scans vipre flagged my tablet for having malware. It is Google play services that is infected. Tablet won't run without this. I have tried the 'allow'' 'remove' but nothing works. Google play store scanned my apps and found nothing wrong. How do I remove the red warning icon off my tablet? Attached is system info and the malware message. I have premium service with lifetime usage. Thanks for the help. Jerri