Thank you so so much everyone for your help!
For some reason, the person who was the JIRA Administrator previously, changed a filter so now, all the people in the team still see their tickets after they resolve them. Two months ago, whenever someone resolved a ticket, the ticket would automatically disappear from their queue. And that is what we are trying to go back to but the current Administrator does not seem to know how to do this. I hope this makes sense (smile).
Thanks again!

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JIRA uses the "resolution" field as a show/hide flag in a lot of places, and you'll find things like gadgets have a tick-box for "show me unresolved issues only". In places where you don't have that option, they are mostly driven by saved filters, so you need to add "resolution = unresolved" to those filters.

For some reason, the person who was the JIRA Administrator previously, changed a filter so now, all the people in the team still see their tickets after they resolve them. Two months ago, whenever someone resolved a ticket, the ticket would automatically disappear from their queue. And that is what we are trying to go back to but the current Administrator does not seem to know how to do this. I hope this makes sense .

Thanks again!

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