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In the second part of our Practical Problem Solving course, GA Co-Founder Jon Miller and I dive deep into Step 4, which centers around root cause analysis. Together we discuss the do’s and don’ts of implementing this crucial step.

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This week’s guest is our Director of Customer Success, Steve Kane. Steve and Ron discussed the best mindsets and approaches for beginning a lean journey. They also covered some of the problems that may arise. An MP3 version of this episode is available for download here. In this episode you’ll