Enjoy convenient deliveries by post to your accommodation or pick up your pass from select destinations (note that you will receive an 'Exchange Order' voucher which you must redeem for your Rail Pass in Japan)

How does JR Pass work? Read Klook's Japan Rail Pass FAQ to find out all the details about JR Pass!

Most Recent Review

Yenny19 Dec 2018

with JR pass you can go every where so easy specially if you going to another city it' s so helpfull cause you can reserved for your sit, in
this peak season so many people going travel so if you don't want standing at the train about 3 hours don't forget to make reservation.

There is no easier and more convenient way to discover the Land of the Rising Sun than by taking a ride on Japan's brilliantly expansive rail network. For your choice of 7, 14, or 21 days, explore Japan in the most convenient and economical way with a Japan rail pass that is valid for the majority of railways and local buses operated by JR. Choose between an Ordinary pass, or if you're looking to travel in more comfort, opt for the Green Class pass that offers you first class comfort with reclining seats, a footrest, space to stretch out your legs, and a travel magazine to keep you occupied during your journeys. From Shinkansen, Limited Express, local trains, Monorail, JR buses, to the Miyajima Ferry, this Japan rail pass is definitely the easiest and fastest way to explore all of Japan! Get your 7 day Japan rail pass at Klook and enjoy convenient delivery straight to you!

See how you can explore the entirety of Japan for 7 days with a Whole Japan Rail Pass!

Please be guided by this helpful infographic that shows you how to get this pass

Activity Information

Confirmation

Confirmation:

You will receive a confirmation email and voucher instantly after booking

In the event that you do not receive an email from us, please check your Spam folder or notify us via email

Inclusive Of

Inclusive Of:

All JR Shinkansen, Limited Express, Express, Rapid, local trains, and the BRT (with some exceptions)

Tokyo Monorail

Aoimori Railway between Aomori and Hachinohe, Aomori and Noheji, and Hachinohe and Nohej

Insider Tips:

Additional Information:

Two children (aged 1-5) may travel free of charge when accompanied by an adult rail pass holder given that they do not occupy a seat, but a third child will require a child rail pass

Children under 12 months old may travel free of charge

This rail pass is applicable only for foreign visitors in Japan with a "Temporary Visitor" status

When you enter Japan, if you use an automated gate, no stamp will be applied to your passport. Either use a manned automated gate or ask a clerk to apply the stamp to your passport

How To Use

To Get Your JR Pass:

Before entering Japan, book your JR Pass at Klook. Select a departure date (the date you plan to go to Japan) and fill in your information. Obtain your Exchange Order by delivery or personal pick up

If you choose delivery, Klook will mail the Exchange Order to your address within 7 business days. If you choose pick up, please come to the designated pick up point at the time you chose to receive your Exchange Order

After entering Japan, visit any of the JR offices located in airports and main train stations to submit your Exchange Order with your passport to redeem the JR Pass

After collecting your JR Pass, you may access unlimited rides within the validity date

Notes on Usage:

The Exchange Order is valid for 3 months from the date of purchase. Please redeem your JR Pass within 3 months of its issuance

The JR Pass must be used within one month after redemption

You can only select your seat after turning in your Exchange Order for JR pass

For seat reservation, you will have to approach the JR staff at the Ticket Office in Japan to make the arrangement

Cancelation Policy

Condition of Refund

JR Pass Exchange Orders may be refunded at Klook within 11 months after booking as long as the following conditions below are fulfilled:

The Exchange Order has not been turned in for a JR Pass

The Exchange Order has not been stolen or lost

The Exchange Order must be mailed back to Klook Office, and it must be the complete physical copy of the Exchange Order

Notes on Refund and Amendment:

In any case of Exchange Orders refund or amendment, you will need to contact Klook for further procedures

10% of the yen price of the JR Pass will be charged as handling fee

Klook can only refund the Exchange Order, if you already redeemed your Exchange Order for JR Pass, please check with local JR's station

Refunds or amendments due to local schedule change, suspended services, Exchange Order being stolen, damaged, lost or other related issues are not accepted, and there will be no compensation of accommodation, meals, transportation or other expenses incurred due to these circumstances

View All

Reviews (3,736) 4.8

Yenny19 Dec 2018

with JR pass you can go every where so easy specially if you going to another city it' s so helpfull cause you can reserved for your sit, in
this peak season so many people going travel so if you don't want standing at the train about 3 hours don't forget to make reservation.
with JR pass you can go every where so easy specially if you going to another city it' s so helpfull cause you can reserved for your sit, in
this peak season so many people going travel so if you don't want standing at the train about 3 hours don't forget to make reservation.

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Farah shafinaz 19 Dec 2018

Very convenient to travel around Japan with the JR pass. Able to cover many cities at a flat cost 😀
Very convenient to travel around Japan with the JR pass. Able to cover many cities at a flat cost 😀

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Quoc Thao19 Dec 2018

Very good and useful for the entire trip to Japan. I bought the 1 week pass and used the JR lines almost entirely throughout the trip. Would definitely recommended as it saves time and effort buying from the counter.
Very good and useful for the entire trip to Japan. I bought the 1 week pass and used the JR lines almost entirely throughout the trip. Would definitely recommended as it saves time and effort buying from the counter.

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Rohaidzad18 Dec 2018

It has been a wonderful experience here in Japan. No hassle and worries. The passes keeps you going without queueing for passes everytime you travel.
It has been a wonderful experience here in Japan. No hassle and worries. The passes keeps you going without queueing for passes everytime you travel.

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Wan Nur Madihah18 Dec 2018

If you want to travel to more than one city in Japan, you should get this pass. Pre book online and redeem the pass in Japan’s airport. Long queue to redeem but don’t worry they are quite fast. Better queue early if you have plan ahead your day. This card will save your money if you mistakenly take the wrong train. The ordinary pass (none reserved seats) is not that bad. Normally, not so many people on the train, you can choose your seat by yourself. Lastly, be punctual. You have to be at least 10-15 mins earlier before the train depart.
If you want to travel to more than one city in Japan, you should get this pass. Pre book online and redeem the pass in Japan’s airport. Long queue to redeem but don’t worry they are quite fast. Better queue early if you have plan ahead your day. This card will save your money if you mistakenly take the wrong train. The ordinary pass (none reserved seats) is not that bad. Normally, not so many people on the train, you can choose your seat by yourself. Lastly, be punctual. You have to be at least 10-15 mins earlier before the train depart.

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Chee Huei18 Dec 2018

Easy to redeem the JR pass.
Convenient to use in jr train.
Easy to redeem the JR pass.
Convenient to use in jr train.

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Shi Zhao18 Dec 2018

Travelling by train is one of the things people love most about Japan. There’s an extensive network, the trains are spacious and comfortable, and they always run on time. Buying a Japan Rail Pass in advance can potentially save money.
Travelling by train is one of the things people love most about Japan. There’s an extensive network, the trains are spacious and comfortable, and they always run on time. Buying a Japan Rail Pass in advance can potentially save money.

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Philana Meng Yue18 Dec 2018

Must have for traveling round japan.. is cheaper especially if you need to use Shinkansen.. each Shinkansen ticket can cost at least $120.. worth it
Must have for traveling round japan.. is cheaper especially if you need to use Shinkansen.. each Shinkansen ticket can cost at least $120.. worth it

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Jiunn Huei Daniel18 Dec 2018

Super convenient to collect, cheap too with vouchers codes.. best thing can earn credits as well.. thumbs up
Super convenient to collect, cheap too with vouchers codes.. best thing can earn credits as well.. thumbs up

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Kevin18 Dec 2018

Recommended if you take many Shinkansen trips. Cannot take Nozomi, but that’s fine.
Recommended if you take many Shinkansen trips. Cannot take Nozomi, but that’s fine.

Activity Q&A

Making a Booking

Q: I’m confused…what’s the difference between the voucher, exchange order, and JR Pass?

A: The redemption process for the JR pass is complicated. Please see the definition of the following terms:

Klook Voucher: You receive this voucher after completing your booking on the Klook website or app. You only need this to redeem for a JR Pass Exchange Order (sometimes also referred to as a voucher or MCO on other websites) at one of our Klook pickup points. If you have chosen a mail option, this will not apply to you. (Please note that this Klook voucher CANNOT be used in Japan to redeem for the actual JR Pass) (Click here to see an example of a Klook Voucher)

JR Pass Exchange Order (Physical Document or MCO): You will receive this at one of the Klook pickup points or by mail, depending on your checkout options. You MUST have this exchange order before leaving for Japan to exchange for the actual JR pass once you arrive. (Click here to see an example of a JR Pass Exchange Order (MCO))

Q: I’m confused...what dates should I put in the calendar when booking?

A: The date you select when booking is the date of your departure to Japan. If you intend to pick up your Exchange Order at the Klook Hong Kong or Singapore office, please note the office opening hours. For Exchange Order deliveries, mailing willl take 7 working days (holidays are not counted)

Changes to your Booking

Q: Some of the details I submitted at booking are incorrect, can I make a correction?

A: Please contact us via Ask Klook with your booking number and the corrections that need to be made as soon as possible. We will cancel the old one and ask you to make a new order. A handling fee of 10% of the pass price will apply, and the remaining balance will be fully refunded. Please read through the official cancelation policy on the JR Pass page for more information.

Q: I made an error selecting my mailing location or pick up location, can I correct this?

A: Please contact us via Ask Klook with your booking number and the corrections that need to be made as soon as possible.

If the Exchange Order has already been mailed, handling and postage fees will apply when making corrections to mailed Exchange Orders (MCO). You will be charged an additional 10% change fee will be charged

If the Exchange Order has not been mailed, there will be no additional charge

Q: I would like to change from X JR Pass to Y JR Pass, how can I do this?

A: Please contact us via Ask Klook with your booking number and the corrections that need to be made as soon as possible. We will cancel the old one and ask you to make a new order. A handling fee of 10% of the pass price will apply, and the remaining balance will be fully refunded. Please read through the official cancelation policy on the JR Pass page for more information.

Confirmation

Q: I haven’t received my confirmation yet! Help!

A: Confirmations may sometimes require up to 24 hours to process due to security verification. If your booking has not been confirmed after 24 hours, please contact us via Ask Klook

Scheduling Issues

Q: Is my pass still valid on X+1 date if I have a consecutive day pass that ends on X date?

A: Your pass is only valid for the number of CALENDAR dates that the pass is issued for, it is NOT counted in 24 hour periods from the time of first use. For example, if you use the pass on the first day in the evening at 11:59pm, your first day will end at midnight that day.

Q: I would like to book a pass for XXX date, but this day does not show up on your calendar. What should I do?

A: Passes must be booked at least 7 business days in advance.

Q: When I redeem the JR pass, can I choose another date as the first use date instead of the day I redeem for my JR pass?

A: After you receive the Exchange Order (MCO), you have 90 days from the "date and place of issue" listed on the voucher to pick up your JR Pass. After picking up the actual JR Pass, you can choose a later date within 30 days to start using the JR Pass. Please ask the staff at the JR Rail office to help you set the first use date on the pass.

Q: Why can’t I just receive the JR Pass before I go to Japan instead of an exchange order?

A: JR passes cannot be issued outside of Japan. All JR passes must be redeemed once the traveler has arrived in Japan or purchased in Japan by foreign visitors at full price.

Q: Is it possible to collect the exchange order (MCO) today?

A: Same day bookings are not possible. Bookings must be made at least 7 business days in advance. Please be sure that you have enough time to pick up or receive your exchange voucher before departing for Japan.

Q: How do I pick up my JR pass?

A: Please note that JR Rail has many separate entities such as JR East, JR Central, JR Hokkaido, etc. Depending on the pass you buy, you will have to go to that specific company’s office to redeem your pass. The JR Rail Pass is only issued domestically in Japan. When you order on Klook, you will have the exchange order (MCO) sent to your home, or will have to pick up the exchange order (MCO) in the city or airport you are departing from before arriving in Japan. Once you have arrived in Japan, you will exchange the exchange order (MCO) for the actual rail pass at an official JR Rail Office (located at most major airports and rail stations in Japan).

Q: Do I need my passport to pick up the exchange order (MCO)? Exchange for the JR Pass?

A: When picking up the exchange order (MCO) in your country before leaving for Japan, the lead traveler listed at checkout must bring their passport to pick up the exchange orders at the office, but can pick up all other exchange orders associated with the order. When redeeming the exchange orders for the actual pass in Japan, each traveler MUST bring the original passport associated with the exchange order to receive the pass. Copies of passport information pages are NOT accepted.

Q: Can someone else pick up the exchange order (MCO) for me in XXX city?

A: You can arrange for a friend to pick up your exchange order (MCO) by contacting us via Ask Klook. Your friend will need to provide a copy of the lead traveller’s passport and the Klook voucher to pick up the exchange order. Please note that this ONLY applies to the exchange orders (MCO) and NOT the JR Pass.

Q: Can I redeem my exchange voucher at X place in Japan?

A: Generally, you can exchange the voucher for the JR Pass at most major airports and rail stations in Japan, as well as other JR Rail offices. Please see the following examples of places you can exchange for the JR Rail pass: JR Rail Office

Q: Can someone else pick up the pass for me in Japan?

A: No. The exchange orders (MCO) are linked to the personal details on the passports submitted at checkout. You must pick up the JR passes in person in Japan with the original passport used when booking.

Q: I ordered the pass on the Klook website or app, but have not received an exchange voucher yet. When will it come?

A: If you chose a mail option, please allow 7 business days for your exchange voucher to arrive. If you chose a pick up, please visit the pick up locations in your city to receive your voucher. Exchange orders (MCO) MUST be redeemed for a JR Pass once you have landed in Japan at the JR Rail Offices in major airports and rail stations.

Q: Can I just use my Klook electronic confirmation or voucher to exchange for the pass when I arrive in Japan?

A: No. You MUST pick up the exchange order (MCO) or have it mailed to you BEFORE you depart for Japan. You cannot use the electronic confirmation from your email or Klook app to redeem for the JR Pass in Japan. Only official exchange orders (MCO) will be accepted for JR Passes in Japan.

Q: I was unable to pick up my exchange order on the date I selected, can I cancel my order?

Refunds/Cancelations

Q: Can I refund my JR Pass? Will I be charged a cancelation fee?

A: You can cancel and refund your order if you have not yet used your Exchange Order (MCO) to receive a JR Pass. Unredeemed JR Pass Exchange Orders (MCO) can be refunded and amended within 11 months of being issued. A cancelation fee of 10% of the pass price and a post fee of returning the MCO back to Klook will apply. After receiving the MCO, Klook will issue a refund to your account as soon as possible. The time and date you receive the refund varies per bank. Click to see a sample of a JR Pass Exchange Order (MCO)

Q: How come I still see a charge even though I canceled my booking? When will I receive my refund?

A: Refunds require up to 30 days to process. Bookings are also subject to a 10% cancelation fee, so your refund amount may not match your booking receipt.

Other

Q: I plan to do XXX in Japan, which type of pass should I buy? Is XXX destination valid with the JR Pass I have purchased?