In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.

LegalZoom Satisfaction Guarantee Details:

If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.

If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.

Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.

Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.

Marketing Your Business

Once you have a business, you need customers. Our Marketing Your Business articles can help you learn how to use advertising, public relations, social media, and other marketing tactics to spread the word about your business. Check out the articles below for tips on how to market a business, including branding tips, social media tips, online marketing tips, and more.

Preparing your (Small) Business for Holiday Shopping in 2013If you noticed Christmas merchandise for sale at the beginning of October, that's because the holiday shopping season has been starting earlier and earlier each year. Shoppers like to take advantage of Black Friday deals, and a few stores even stayed open Thanksgiving Day, hoping to attract the diehard early birds.Read full article

11 Blogs Every Small Business Owner Should Be ReadingNo company that succeeds in today's competitive business environment gets there on its own. True leaders rely on the expertise of others, and one of their favorite resources is blogs. Blogs are written by some of the most well-respected experts in their fields. They're free. And if you post a question, you just may get an answer directly from the guru.Read full article

Using Pinterest as a Marketing ToolSocial media has become a lucrative medium for marketing goods and services, whether it's giving away coupons to potential customers who “like” a Facebook page, enticing users to “follow” your business on Twitter, or posting commercials and how-to videos on YouTube. However, a social media network that many business owners have not yet tapped is Pinterest. This site has millions of potential customers who may be interested in following your company's new interests and branding techniques.Read full article

Cyb-urban Myths & Holiday Marketing TruthsHoliday traditions just might be some of the most memorable in our culture. We know the cast of characters, the words to the songs and all the other glad tidings. But do you know the origins of some of them—how they really started? Find out how these tales might benefit your own business.Read full article

A Brand by Any Other Name: The Stories Behind Iconic Business NamesHave you ever been asked to “Xerox” a document? Or asked a friend for a “Q-tip?” Both of these household words started life as “brands” that fell victim to their own overly successful marketing. These innovations achieved such widespread popularity, as competitors jumped on the bandwagon, consumers simply applied the brand names generically to any product in the category. This, of course, was not what Xerox Corp. and Cheesbrough-Ponds had in mind when they spent millions promoting their trademarked brands.Read full article

Is a Daily Deal Promotion Right for Your Business?When a small bakery near London decided to try building their business with a 75% off deal on Groupon, it found out the hard way that too much of a good thing can be disastrous. Deal sites are a big deal these days, but you need to know how they work and what level of “success” your business can handle before you jump in.Read full article

Overcoming Your Social Media Marketing FearsRelatively speaking, social media is still in its infancy. As companies big and small try to crack the code of this exciting new marketing resource, lessons are being learned at a breakneck pace. Here's your chance to separate the myths from the realities. Read full article

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LegalZoom gladly provides services to citizens of the EU wishing to start a business or protect their intellectual property in the United States. Additional costs may apply.