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Call-center on basis of IP-telephony, IT outsourcing

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company, being a content provider number one in Azerbaijan and a developer of
innovative services and projects for the subscribers of the country's largest
telecoms operator Azercell, pays special attention to the quality of
interaction with end users. The call-center we implemented on basis of
IP-telephony (VoIP) has significantly expanded the company's capability in the
field of simultaneous servicing of a large number of clients, bringing it to
the level of 250 requests per hour; while the integrated modules that allow
receiving reports and statistical data from the system provided tremendous
opportunities for managing the process itself, and that could not but have a
positive impact on the quality of services provided by the company.