Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

Rowan flies frequently with British Airways and is a member of the British Airways Future Lab which is supposed to be how British Airways obtains detailed feedback from customers. Unfortunately, it sounds like the feedback is falling on deaf ears.

The article has struck a chord with the travelling public and has been liked over 12,000 times as at the end of July.

Obviously, change is needed and as Rowan says, it might not be too late to save the Airline from disaster assuming someone is still left to listen to the advice.

The passenger was able to complete the first leg of her journey on an alternative airline but was let down yet again on the return journey as British Airways had classed their initial failure as a "No Show" and cancelled her return flight.

After many months of struggle, the CEDR Airline Adjudicator has finally found in my favour. BA did an about turn and did not defend its indefensible behaviour. The outcome is well worth the extra effort.

Even a High Court Judge can't get a straight answer from British Airways about lost luggage.

Judge Peter Smith was apparently so irate about his own lost luggage, he threatened to order British Airways’s Chief Executive to the court to explain why a whole plane load of luggage could go missing.

The BA legal team didn't think it was appropriate for the Judge to be raising a personal grievance while presiding over an unrelated £3billion case and Judge Smith was removed from the case.

Your Stories

BA were once a pleasure to fly with, now I find it despicable, not only their contempt for customers, but also from what I read how they pay cabin staff.
My latest experience was a dreadful flight to New York on 4th December, whereby having paid ...

Travel on 28/03/16 from Heathrow to Frankfurt
Summary:
BA have just screwed up big time, totally ruining our holiday. Unbelievable as it may sound, our experience was as follows:
Cancel our first flight and push us to next day
Block us ...

Just booked flights with BA - first of all website journey was shocking (actually Easy Jets is much much better) and it kept booting me out half way through and it took 5 attempts to book long haul from Glasgow to Vegas. When it finally let me book ...

Let me preface these comments by saying that I’ve flown 3.25MM air miles since 1975 on just about every airline, everywhere. On a recent quick (2.5 day) trip to London I choose British Air because I could split my class of service going Business ...

This is with a heavy heart that I write this letter to you this morning. I received a call from my mother in SA this morning to advise me that my father passed away at 6am this morning. No I am fully aware that this is not your problem, but this is ...

On my initial departure date, I experienced 2 cancellations including being sent from one airport to another only to find out that the flight was also cancelled. They booked me on another flight the next day and when I called them the next morning ...

I was downgraded from category C to category W in my fight from London to Calgary.
My complete fight was from Madrid to Calgary and I was not informed of anything until the fight was about to take off.
The manager of this fight threatened to me ...

I called 10 times in one week. each time i was holding or atleast 15 minutes. no answer. absolutely no answer. Very very annoying. Im astonished that such a huge company cant get their people to answer a damn phone call.

I had a semi flexible ticket from london to Brussels. I was sick during the night and assumed that I would be able to use the ticket for another flight (ticket was over £338 - I am a gold member) - how wrong was I! BA treats "no shows" as ...

I've long been a frequent flyer with a
competitor to BA, but
after several recent poor experiences, I decided to try BA for a flight
at
Christmas with my son. While BA has very high advance seat reservation
charges,
part of my decision to ...