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Online Wagering Draft 1

Project Summary

SkillsIQ, under the direction of the Client Services Industry Reference Committee (IRC), is undertaking a project to develop a new Unit of Competency to address the responsible provision of online wagering services.

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Status - Closed for Feedback

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On 28 April, 2016, the Commonwealth Government released its response to the Review of Illegal Offshore Wagering (the Review), which was conducted by the Hon. Barry O’Farrell. The Review found that strong and nationally consistent consumer protections need to be introduced to address the rise in online gambling harm and the increased convenience of online wagering. In particular, the Review identified that online gambling is the fastest growing gambling segment in Australia, with over $1.4 billion gambled online each year. Of concern to all governments is that the rate of problem gambling for online gamblers in Australia is three times higher than that across other gambling platforms, including land-based gambling.

Addressing these concerns, and at the core of the Government’s response to the Review, is a National Consumer Protection Framework for Online Wagering in Australia (the National Framework). The aim of the National Framework is to provide strong and nationally consistent consumer protections for Australians who wager online.

A key consumer protection measure under the National Framework is the development of an online training module, which will aim to educate employees of Australian-licensed online wagering providers on the responsible provision of online wagering services. Although a definitive figure is not available, there are approximately 10,000 staff employed in the online wagering industry in Australia.

The ten National Framework consumer protection measures include:

9. Staff Training

Staff involved in providing online wagering services, or with the capacity to influence the service, will be trained in responsible service of online wagering. This will help to reduce harm by creating a culture of responsible gambling within wagering organisations nationally.

The development of the Unit of Competency CHCFIN005 Provide responsible online wagering services has been commissioned to form the basis of this national training for employees of Australian-licensed online wagering services.

Consultation Activities and Timelines

National consultation on Draft 1 will occur from Thursday, 08 August and will close at 5.00pm on Friday, 27 September 2019. During this period input will be sought on the draft Unit of Competency and its associated Assessment Requirements.

A series of face-to-face workshops will be held across all states and territories, along with webinars and access to the SkillsIQ Online Feedback Forum. Interested stakeholders are encouraged to provide feedback via the SkillsIQ Online Feedback forum, or by engaging in one of the consultation workshops or webinars listed below.

Following the close of the consultation period, feedback received will be collated and evaluated. This feedback will inform the development of Draft 2, which will be made publicly available for validation prior to the submission for endorsement.

"The course needs to outline how the online gambling company respects its anti-money laundering obligations, without using these obligations as an excuse not to assist someone being harmed by their gambling activity. For example, where the gambling company suspects the person may be stealing money to gamble with, they should still offer assistance to this person and not use their obligation not to tip the person off as an excuse not to offer assistance. Anti-money laundering requirements only mean the person should not be tipped off about a suspicion of criminal activity. It does not prevent the company from offering assisting in relation to gambling harm.
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"Nominated environments - it states that it must be demonstrated in a simulated online wagering environment. It doesn't provide guidance at all as to what this actually entails. This has been a problem with SITHGAM001 (RSG) being delivered online.
An Assessor's understanding - I don't think this is clear enough. The current list merely lists various policy instruments. Guidance on how and where to access links to these policy instruments needs to be clearly provided to assessors. I consider that this is an onerous list."

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SkillsIQ Limited acknowledges the financial support received by the Commonwealth to operate as a Skills Service Organisation. SkillsIQ Limited does not represent industry, the Commonwealth, or the Department of Education, Skills and Employment.

SkillsIQ would like to respectfully acknowledge the Traditional Owners of the land and sea throughout Australia and extend that respect to Elders past and present. SkillsIQ also recognises those whose ongoing effort to protect and promote Aboriginal and Torres Strait Islander cultures will leave a lasting legacy for future Elders and leaders.