Whitelisting Guidelines

Email Whitelist Instructions

Since your ISP probably uses some type of spam filter we ask that you add us to your trusted list of senders, contacts or address book. All also known as whitelisting.

If you do not see an email from Calgary Chamber in your inbox, due to the overzealous filtering by ISPs my email may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as “not spam”…

Because of the various email platforms that can work with Outlook, it is tricky to tell you how to recieve all email to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen – with images. If a company is not in your address book or “Safe Sender” list, your HTML images will not display.

To have HTML display correctly, users can:

Change their automatic download settings

Add sender to your address book

Add your email or domain to their approved sender list

To change settings:

Right click on a non-displaying image in an HTML email

Choose “Change automatic download settings” option

When the popup comes up, uncheck the first box in the list that says “donï¿½t download pictures or other HTML content automatically

If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occuring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

Add the sender to the list of Approved Senders

Decrease the Spam Email Filter Strength

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders

Open Microsoft Outlook or Outlook Express.

Click the Spam Mail folder then select the legitimate email detected as spam.

Click Approve Sender on the toolbar.

Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength

Open Microsoft Outlook or Outlook Express.

Click Trend Micro Anti-Spam then click Settings.

On the Spam Filter tab, move the slider bar to select a lower filter strength.

The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.

Locate the email from Calgary Chamber and the sender email address membership@calgarychamber.com that you do not want quarantined in the future. Click on the word “Whitelist,” which is in green print to the right of the email title. This will open your list in a web browser.

Click the box to the left of the email that you would like to whitelist. At the top of the page, click “Whitelist.” Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains

Choose “Sender Domain Block/Accept.” Enter the domain name from membership@calgarychamber.com to whitelist. For example, you can enter aol.com to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click “Add.”

Click your mouse on the “Email Sender Block/Accept” tab. Enter the email address of an individual sender that you want to whitelist, such as “membership@calgarychamber.com” Include a comment. Click “Add.” In the future, Barracuda will not block emails from this sender.

To be sure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

Click “More” in the SPAMfighter toolbar.

Then “Options”

Then “Filter settings”

Then “Blacklists & Whitelists”

Then “Whitelist email address”

Then “Import”.

Select your ‘Address Book’ and click on “Check all”

Click “Add”

Click “Apply”

If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want delete addresses, please go to: