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Frequently Asked Questions

Solving problems

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

Warranty

Warranty conditions

Trust offers a warranty to the original purchaser from an authorized retailer.

Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.

*In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.

In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.

During the warranty period you will receive a replacement product from the retailer if available.

Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.

Exclusions of warranty:

Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.

Incompatibility with other hardware/software not defined as minimum system requirements.

Accessories such as batteries and fuses.

In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

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