Tip of the week: accelerate your ticket deflection efforts

You all know that you can use your Zendesk Forums to help with ticket deflection. You can stock pile your website with FAQs, video tutorials, and even build out a Community Help space to get your customers helping each other. What you may not know is that Zendesk has some additional built-in features to help accelerate your efforts and show some real results. The latest tip of the week teaches you how.