How we can help

We know how difficult and disorienting it can be when someone you love dies, especially if you're also organising the funeral. We're here to help.

The funeral can be exactly the way you want it. Funerals are all different: simple or grand, religious or not. You want the funeral to feel right and to be fitting both for the person you’ve lost and for the ones who are left behind.

That could be as straightforward as choosing a favourite song, hymn or reading for the ceremony. Or it could mean having a theme that runs through all the arrangements, like using a team’s colours, or including reminders of something the person loved.

We’ll guide you through the options and how much everything costs. We’ll explain everything, at every step. If you have any questions, you can call us any day of the week (including weekends) at any time, day or night.

Getting in touch with us

When you get in touch with one of our funeral homes, we’ll arrange a time to come and visit you, or for you to visit us, whichever suits you best. If you prefer, we can come to meet you somewhere else, like a friend’s house or a solicitor’s office. In that conversation, we’ll talk about your options and we’ll ask you where you’d like the person who has died to rest before the funeral.

Where will they rest before the funeral?

We recommend letting us take care of your loved one. We’ll prepare them for the funeral and keep them safe, either at our funeral home or in a specialist mortuary. Whilst in our care, your loved one will be treated with the utmost respect and care. If you’d like, we can bring them to your home immediately before the funeral. Or you can sometimes choose for them to stay in your own home, if it’s appropriate to do so.

What we’ll need to know

The person’s full name, address and age.

Where they are resting now.

The name and contact details of their doctor.

Whether you have a death certificate yet.

What to do when someone dies

If someone has died and you need immediate assistance please contact your local Funeral Director or contact us on the details below. We are here to help and support you.

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The Funeral Plan contract is made between you and Funeral Services Limited (30808), a registered society under the Co-operative and Community Benefit Societies Act 2014 whose registered office is at 1 Angel Square, Manchester, M60 0AG. VAT registered 403 3146 04. The Co-operative Funeralcare is a trading name of Funeral Services Limited. Part of The Co-operative Group.