ForeSee Results

Reasoning Mind is an education focused non-profit that uses the web to teach kids math, and they’re hiring 30 new grads as Program Coordinators. Learn more about these amazing entry level opportunities.

Yesterday we looked at a company with a terrible applicant tracking system (that’s the software that they use to post their jobs on their web site). If you’ve been job searching for any time at all, you’ve been frustrated to tears by how unusable some ATSs are. The companies that develop these terrible products obviously don’t use “customer experience analytics.” Or if they do, they’re focusing on the customers who are paying the bills (HR) and not the customers who are using the product. For companies that care a little bit more about how they interact with customers, there’s ForeSee Results, an Ann Arbor, MI based company that helps “clients deliver even greater satisfaction to their customers.” They do this by collecting “millions of satisfaction survey responses annually, quantifying voice of customer and putting it in context to support strategic and tactical decisions.”

ForeSee Yourself in a New Job

I don’t think I’ve ever heard from a new grad who wants to work in customer service. Yet we constantly hear about companies that are successful because of their amazing customer service. Where’s the disconnect? It seems to me that an ambitious young person who developed really strong expertise in customer service could build a pretty remarkable career. Or you could build a remarkable business. That’s what ForeSee Results has done. By developing a platform to continuously measure customer satisfaction “across channels and customer touch points, including websites, call centers, brick-and-mortar locations, mobile sites and apps, and social media initiatives”, ForeSee Results is able to deliver actionable information to their clients–information that can drive sales, decrease refund, and otherwise materially affect the business. If you’re excited by what ForeSee Results is doing in customer experience analytics, check out ForeSee Results’ Jobs page. Right now they have a few positions that you should make note of: Administrative Coordinator, Product Manager, Satisfaction Research Analyst, and Marketing Representative. Not all of the jobs can be considered “entry level,” but check them out and think about how customer service can play into your career plans.