Security & Fire Protection Systems/DSC PC1555RKZ + PC1565

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Expert: Malcolm Evans - 11/30/2012

QuestionHi

A recent power surge appears to have caused problem with our alarm system. The system is about 8 years old.

The alarm went off. After disarming it can not be armed again. The system light on the PC1555RKZ is now always on.
I checked the fault codes using *+2 and get the following:
Code 1. Pressing this further reveal code 1 and 3 -> (1) Indicating Low Battery problem and (3) indicating General system trouble.
Code 5 -> Indicating zone fault. Pressing this indicating that the Panel Tamper is faulty.

What do you think I should do the rectify the problem? I am thinking of changing the battery. Does changing battery require me to power off the AC power or can that be done whilst AC power is on? Also the panel tampering appears to be a physical contact in the panel door. I checked by pressing this and it does set off the alarm so to me looks to be operating fine. Not sure why it is showing as a fault in the system?

Any advice much appreciated.

AnswerHi there,

Before I can try to help you with this, please can you let me know if you have any wireless equipment on your alarm system. There are 7 possibilities for wireless equipment on the PC1565 via the wireless receiver:

Malcolm Evans

Expertise

I can answer questions relating to Fire systems and Gaseous Fire Suppression systems, both mechanical (including Integrity Testing) and electrical components (Addressable and Conventional systems) and can cover UK standards and regulations. Also, I am Ansul trained and certified in R-102 Ansul Kitchen Suppression system design, installation and maintenance.

Experience

I have 2 years experience with my current employer, a UK Fire Protection Company, in installation, testing and maintenance of various system types, and design of Ansul R-102 Kitchen Suppression systems.