Managed Services

Know you can rely on your IT

We believe you should have the assurance that your critical IT platforms won’t let you down. Our ITIL-aligned Managed Services give you that peace of mind, so you can focus all your attention on what your organisation does best.

Whether you’re running in the cloud, on physical hardware, or a hybrid, we can provide a tailored package of services that enhances your IT estate, from security and monitoring to full software services – all backed by a service level agreement (SLA).

You can select any number of our service options, which bring together our own capabilities and best-of-breed off-the-shelf products. Packaging services in this way means you benefit from the efficiency of a single point of contact, one contract for all your managed services and a 24-7 service desk.

Why choose us?

With MDS as your managed service provider, you enjoy the convenience of a tailored service package without the need to manage multiple suppliers. Our 24-hour service desk becomes your single point of contact, so you always know who to call.

We can manage your full IT stack, from infrastructure up to application level, regardless of where it’s running (though our SmartHands service requires your physical servers to reside in our data centres). All our Managed Services work is carried out by security-cleared staff, using ITIL-aligned service management processes.

Established processes for working with third-party application suppliers to support the underlying platforms

Successful start for global firm’s cloud journey

Global pharmaceutical software company begins its journey to the cloud in partnership with MDS

As the healthcare sector evolves to using digital services, these need to be fully up to the task: well-designed and available whenever they’re called upon. The higher the profile of the service, the more important this is.

Our customer provides software to the pharmaceutical and healthcare markets worldwide. Its products are used by tens of thousands of pharmacy professionals in the UK alone.

Talk to us

Adrian Plummer, Head of Business Development

Skyscape Cloud Storage

Cloud Storage from Skyscape is a secure and highly adaptable storage platform designed to address a wide variety of use cases. It's based on object storage technology which is natively optimised for cloud storage in terms of scale, resilience and accessibility. Traditional storage solutions are typically characterised by large capital expenditure and an intensive management and support burden, and forever swing between under- and over-capacity. Cloud Storage benefits customers as there are no upfront costs and no minimum term commitments — customers merely pay for what they actually use, when they use it. In addition, we offer Private Cloud — Storage based on traditional network-attached storage (NAS) technology. See the Skyscape Private Cloud — Storage service description. What