Ordering options

Online Order Form

You can place your order online with our
interactive online order form, once you have
completed the form click "Submit" to accept the Terms
and Conditions and an order number will be raised, you can
change any part of your order by clicking "back"
and making the changes (when you click "Submit" a
new order number will be raised)

If you are happy with order click "Confirm" your
order will then be transmitted to us and a copy will
be sent to the e-mail address you have supplied, if
you would like to pay be debit or credit card select
"PayPal" or "Google Checkout" and follow their
instructions. If you would prefer to send a cheque
or postal order with your tapes select "Paying by
Cheque" and complete your delivery address details.

Print a copy of your order invoice and send it
with your individually labelled video tapes, or send
a note with your tapes including Name, Address and
Order number

Manual Order Form (Hand Written)

If you find online order forms difficult or
prefer to complete your order by hand then you can
print and complete our manual order form, you will
need to work out the cost and send a cheque made
payable to "DVD edit" with your individually
labelled video tapes.

e-mail or letter sent
with your tapes

If you are not able to print the
manual order form send a letter with your video
tapes containing all the relevant details

Please feel free to phone or e-mail
us if you need any help with your order.

Not sure of video tape recording duration

We understand that if your tape is broken,
damaged or can't be played then it is very difficult
for you to know the duration of the recording to be
rescued / repaired and transferred.
We only charge for the DVDs that we make up for
you, so if you order a 'double disc set' in case the
recording is over 2 hours and we find the recording
is less and fits onto a single DVD we will reduce
payment or give you a credit.
If paying by Debit or Credit card online via
Google checkout we will reduce the payment or refund
the over payment
If paying by cheque we are not able to collect
part of the payment so we will issue you with a
credit to the value of the over payment to be used
with any future orders
If you prefer you can send 2 separate cheques
i.e. one cheque for the cost of a single DVD and a
cheque for the additional cost of a second DVD
(double disc set) if the additional payment is not
needed it will be returned with the DVD.
Alternatively you can leave the payment section of
the cheque blank and we will fill it in for you for
the with correct amount..

Posting your tapes to us

We strongly recommend sending your video and
camcorder tapes by royal mail special delivery or
another trusted courier
Smaller camcorder tapes are best sent in their
original plastic case in a good quality bubble wrap
style envelope please label both the tapes and
cases.
Full size VHS video tapes are heavy and can
easily be damaged, we advise sending them in
cardboard sleeves the type normally associated with
blank VHS tapes, using a good quality bubble wrap
style envelope or wrapped cardboard box. If possible
try to bind the video tapes together (Clinging film
type food wrap works well) or pack tightly to avoid
movement and possible damage by colliding with each
other if the package is shaken. Please ensure the
actual video tapes are labelled not just the
sleeves.
If possible send an e-mail advising us of the
delivery and tracking details if available, we will
send a return e-mail advising of their arrival with
us.
Contact us

Our Secure Split Postage System

For increased security of your special videos
,we introduced a split delivery system. We post out
your DVD (s) first and it's only when we have
received confirmation from you that they have
arrived safely and all is OK than we will either
return your original tapes or recycle / dispose of
them locally for you, depending on the option you
have chosen.

We charge a fixed amount towards the postage for
the entire order of £2.95 for DVDs Only by Royal
mail Confirmed delivery .

Or £5.95
for DVDs by Royal Mail 1st class Confirmed delivery
+ Original Tapes sent separately 2nd class, we
contribute the difference on the larger orders
If we have your e-mail address we will advise
you when they have been posted and supply the
delivery details and tracking number if appropriate.

Can I use my DVD for editing?

There is not a simple answer to this question. With most domestic editing
software you can't edit from a DVD without first converting
the video content of the DVD to a suitable editable digital
file usually Mpeg2 this is commonly known as ripping the
DVD. Some more recent software may have DVD file importer /
converter included that will allow you to convert the files
from our DVDs.
With our Rescue and transfer service we can also produce
an Mpeg2 format digital file that is suitable for use
with most "Windows" based PC editing software and we
can supply a copy of this file for you on a DVD data disc
for a small additional cost normally £5.The Mpeg2 file can
be copied to your Hard Disc Drive on your computer and
imported into suitable editing software without having
to be previously converted. (please note an Mpeg2 file will
NOT play on most DVD recorders)

Can I make copies of my DVD?

YesThe DVD is made from video
material you supply so we do not put any restrictions on
copying the DVD discs.However our current additional
copy price of £5 or down to
£3.34 if you order 3 additional
copies (Professionally produced and presented the same as
the main copy) may be worth considering

Copyright

We are happy to rescue and transfer tapes
recorded on camcorders or home video recorders, from TV
broadcasts and professionally recorded videotapes you have
commissioned e.g. Wedding Videos, professionally recorded
videotapes where you
own the copyright or have been granted permission to have
the tape(s) transferred to DVD.

1) If DVDs
are not available to purchase for your particular video and
the copyright owners have given their permission for you to
have a personal transfer carried out.
(We have
transferred many video’s where permission has been granted
for a personal transfer to be carried out. If you have
obtained permission please either e-mail or send a copy to
us with your tapes.)

2) If you can provide
evidence that the video was recorded some time ago and that
DVDs have not been made available for that tape or tapes and
the transfer is for your personal use only.

If
we receive commercially recorded
or copyright videotapes from you without appropriate
permission / evidence, we will ask you to contribute to the
return postage cost.

If you require any further clarification or help with copyright videotapes >please Contact us

Very professional service - super fast - can definitely recommend it!...Excellent service and customer communication...I am impressed by the quality of the work, plus the customer service and communication from DVDEdit is absolutely fantastic. I know my irreplaceable family videos are in safe hands.....Five Star Plus - DVDedit kept me informed every step of the way, receipt of my order, when it would be processed, when it was despatched, until I had received it - could not ask for a better service and I am delighted with the job they did for me. Would highly recommend.....I don't usually bother filling in this kind of thing but I do have to say that dvdedit were really, really good. The communications were so helpful and the service good value and faultless...Speedily and professional and did a fantastic job of keeping me updated about developments - 100% excellent service... Brilliant service, highly recommended, rescued irreplaceable footage....Reliable, efficient and high-quality service...Fantastic - great personal service, we had a lot of questions which DVD edit were able to answer quickly and politely. Really good Customer Service - can't recommend highly enough and would definitely use them again...Great communication and the service went that extra mile. Would be pleased to recommend this company!... Really impressive - fast, friendly and efficient, excellent communications, good price for very professional service.....Excellent. great quality and very efficient. Much better than another internet dvd copying company.... Extremely efficient, excellent service, highly recommended...I can honestly say that the speed of service and professionalism given by dvd edit is second to none. Not only was my VHS tape fixed (which was of huge relief) but the reassuring and consistent mannner in which I was dealt with was fabulous. Thank you dvd edit for being a rare find of excellence in these busy and poorly customer focussed times. If only every service company could be as efficient! Thanks again ...Worked miracles with a video that I did not think I would see again. Brilliant communication and would certainly recommend....Excellent service, and great quality dvd at the end. Recommended!!

Set up by Michael Plant in May 2005 , DVDeditis a small independent business,
specialising in producing DVDs from your
Rescued Video and Camcorder tapes...