This error shows up when the selected company file in QuickBooks does not match the original name of the company. If a company name changes or a different file is selected then this message shows up to prevent syncing with a different company.

If the name of the company in QuickBooks changed then you disconnect and reconnect Plooto to use the new name.

Troubleshooting Steps:

Click on your name on top right

Click on settings

Click on the Integrations tab

Click on the "Trash Bin" icon beside QuickBooks and remove current integration

Click the "Plus" icon and select QuickBooks again

Skip Step 1 and follow the QuickBooks Integration Guide for Online or Desktop