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Reverse Logistics and Returns Processing

Wheels recognizes that organizations can lose significant margin dollars if a solid reverse logistics and returns processing strategy is not in place. With this in mind, we have designed methodical processes matched to sophisticated technology to provide your organization with the visibility of exactly what your customers are returning.

We will work with you and your customers to plan and control the flow of returns against pre-authorized RMA’s. Upon receipt, we provide detailed reporting while following even the most complicated disposition rules.

After receipt and reporting Wheels can perform preliminary diagnostics for products returned as “defective” refurbishment into saleable inventory, and perform warranty validation and re-distribution.

Outsourcing reverse logistics can be much more economical than in-house processing. We take the hassle of managing returns off your hands to allow your focus to be on your core business.