1. SPM or higher level.
2. with or wihout experience are encouraged to apply.
3. computer literacy, initiative, committed & hardworking.
4. able to communicate in English & Malay and able to work independently.

1. SPM or higher level.
2. at least 2 years related working experience in Manufacturing.
3. without experience also encouraged to apply.
4. must be performance oriented individual, resourceful and hardworking.
5. computer literacy, initiative, committed & able to work independently.
6. a team player with excellent interpersonal skill.
7. able to comunicate in English & Malay.

This permanent position is responsible to provide prompt and courteous service and handle all related inquiries for all customers, including all of their cargo, no matter if it is special cargo, reefers or dry while complying with the company directives, local, state, national and international and transportation laws. Working location: 1 role in Medan and another role in Semarang.
• Responsible for the export / import shipment cycle for MCC Transport Indonesia.
• Member of the MCC Indonesia Customer Service Team.
• Reports directly to Customer Service Team Leader.
• Bertanggung jawab atas siklus pengiriman ekspor / impor untuk MCC Transport Indonesia.
• Anggota Tim Layanan Pelanggan MCC Indonesia.
• Melapor langsung ke Customer Team Leader.
• Ensure availability and response to email and phone inquiries from all customers in a courteous and professional manner.
• Monitor other customer entry points for customer inquiries and respond within agreed upon deadlines with all relevant information.
• Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant customers informed.
• Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments.
• Update systems as required.
• Promote / Facilitate use of E- Commerce / Web tools.
• Performs other position related duties as specified by management.
• Have a thorough knowledge of the needed MCC Transport service scopes, acceptance policies, business rules and any other related matters, keeping own self updated of latest developments.
• Work closely and actively with different functions i.e. Sales, Operations, Finance and any other functions for the easiest and the most professional experience possible to our customers.
• Provide input and feedback to Customer Service Team Leader / Manager on issues/concerns that need escalation, on performance improvement initiatives, on any tasks that have been assigned or on any other matters affecting team, process and or performance.
• Execute tasks/projects that may be assigned from time to time.
• Live the company’s values.

This permanent position is responsible to provide prompt and courteous service and handle all related inquiries for all customers, including all of their cargo, no matter if it is special cargo, reefers or dry while complying with the company directives, local, state, national and international and transportation laws. Working location: 1 role in Medan and another role in Semarang.
• Responsible for the export / import shipment cycle for MCC Transport Indonesia.
• Member of the MCC Indonesia Customer Service Team.
• Reports directly to Customer Service Team Leader.
• Ensure availability and response to email and phone inquiries from all customers in a courteous and professional manner.
• Monitor other customer entry points for customer inquiries and respond within agreed upon deadlines with all relevant information.
• Ensure accurate processing and confirmation of all customer bookings; facilitate changes as required keeping all relevant customers informed.
• Reconcile systems to ensure accuracy and ensure customer expectations met; record reasons for changes/amendments.
• Update systems as required.
• Promote / Facilitate use of E- Commerce / Web tools.
• Performs other position related duties as specified by management.
• Have a thorough knowledge of the needed MCC Transport service scopes, acceptance policies, business rules and any other related matters, keeping own self updated of latest developments.
• Work closely and actively with different functions i.e. Sales, Operations, Finance and any other functions for the easiest and the most professional experience possible to our customers.
• Provide input and feedback to Customer Service Team Leader / Manager on issues/concerns that need escalation, on performance improvement initiatives, on any tasks that have been assigned or on any other matters affecting team, process and or performance.
• Execute tasks/projects that may be assigned from time to time.
• Live the company’s values.

Attend to all Inbound and perform Outbound Calls when required on overall customer service related matters as well as customer queries within set KPI; including handling product enquiries and complaints
Ensure complete follow through on all customer queries and investigation
Escalate issues to relevant departments or person in charge to resolve the matter in a timely manner
Participate in customer satisfaction improvement initiatives and call quality by monitoring and leading by example
Assist the Customer Service Team Lead with Call Center administrative tasks as required
Provide “World Class Service” to customers by executing excellent Customer Service handling skills
Support the call center by proactively suggesting business improvement ideas
Participate in all training, meetings and activities conducted by department and company
Perform any other duties as assigned by the Management.