Each of our items has a specific processing time.
To estimate when your order will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (UPS Next Day Air, UPS 2nd Day Air, UPS ground…etc)

The following is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using Next Day Air shipping method, the order will arrive on Tuesday at the earliest or Wednesday, at the latest. You may select a shipping method during the checkout process. We offer 1 business day, 2 business days, 3 business days, and standard shipping. The transit time for stand shipping is 4-6 business days depending on the location. Please note that weekends and holidays do not count as business days.

Currently, our U.S. shipping options are:

Shipping Options

Transit Time

UPS Ground

4-6 business days

U.S. Standard (AK, HI, PR, VI, AS, MP, APO, AFO)

4-6 business days

UPS Next Day Early A.M.

1 business day - before 8 am to most locations

UPS Next Day Air

1 business day - before 10:30 to most locations

UPS Next Day Saver

1 business day - before end of the day

UPS 2nd Day Air A.M. (Commercial)

2 business days - before 10:30am to most locations

UPS 2nd Day Air

2 business days - before end of the day

UPS 3rd Day Select

3 business days - before end of the day

Please note that weekends and holidays do not count as business days.

What are your shipping prices (domestic)?

Currently, we offer FREE shipping for all orders of $150 or more that are shipped within the 48 contiguous U.S. states. (HI and AK are excluded)
Our shipping rates for domestic orders are based on the package weight, package size, and shipping location.

To calculate your shipping cost, here are the four things to do:
1. put all desired items in your shopping cart and adjust quantities by using the "update" button.
2. under "Shipping Information," enter your shipping address
3. under "Shipping Options," select the shipping method (UPS Ground, UPS Next Day Air...),
4. then click "Apply" (located to the right of "Shipping Method").

The shipping cost will appear in your shopping cart below subtotal.

How do I receive FREE SHIPPING?

Currently, we offer FREE shipping for all orders of $150 or more.
Orders must be shipped within the 48 contiguous U.S. states. (HI and AK are excluded)

What is the 100% Lowest Price Guarantee?

Our Price Protection:
We strive to provide you with the best selection and lowest prices on kimono robes, authentic Asian clothing, and Asian gifts. So, shop with confidence here at KimonoRobeStore.Com. We will not be undersold. If you see the same item online anywhere else, tell us and we will BEAT that price.

To Qualify for our Price Protection:

Our price protection takes into account all factors, including shipping cost & taxes (some vendors may have lower prices, but high shipping cost)

Competitor's must have an identical item

Competitor's item must be available to ship within 10 days of purchase

Request for price adjustment can be made at the time of purchase or within 5 business days of placing the order

We do not price match on auction, sale, or clearance items

Please call us at 610.438.0632 for all price protection inquiries.

When will my order be shipped?

Each of our item has a specific processing time. Most orders leave our warehouse within 1-2 business days. Items are subject to availability. Please note that our processing time does not include shipping transit time.

Do you offer samples (domestic)?

We do not have an order minimum on our website.
Furthermore, we work hard to provide detail pictures and product descriptions.
Any of our products may be easily purchased for sample purposes.

Bulk Purchase?
We understand that you would still like to see a sample before purchasing in bulk.
If your bulk purchase is $100 or more (excluding the sample purchase), we can provide you with a 100% refund including the sample shipping cost, on your sample order.

How to Redeem a Sample Refund?
1. When you are ready to place your bulk purchase, please mention that you've placed a sample order previously.
2. When your bulk order is invoiced, the cost for the samples will be refunded to your account.

Can I order by phone or fax?

Orders can be placed over the phone by calling 610.438.0632 Monday – Friday (9am to 6pm EST)
Purchase Orders can be placed by fax 27/7/365. Our fax number is 1.610.253.9682

How do I place an order online?

Placing an order online, 27/7/365, is safe, easy, and fast.

Here are the 4 steps:
1. Select the products and quantities that you would like by using our online shopping cart system.
2. When you are finished shopping, please review all of the items in your cart.
3. Please entered your shipping and select the shipping option.
4. Enter your billing information and email address, click on "Continue".
5. Submit your order.

An order confirmation will be sent to you by email for review within minutes of receiving your order.

Please note that orders paid by personal checks will not ship until payment has been received and the check cleared.
We do not process checks online.

Do I have to pay sales tax?

No sales tax are applied to orders shipped to destinations outside Pennsylvania.
Only orders that are shipped within Pennsylvania are subject to sales tax.

Do you have an order minimum?

We appreciate & are thankful for your business. Unlike most websites, we do not have an order minimum or minimum quantities on our website.

Can you rush my order?

We offer Next Day, 2nd Day, and 3-Day expedited shipping services. Please call 610.849.1744 or email us at info@kimonorobestore.com to inquire further. We will do everything we can to accommodate your request. Items are subject to availability.

To estimate when your parcel will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-6 business days)

Here is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using UPS Worldwide Express shipping method, the order will arrive on Thursday at the earliest or the following Tuesday, at the latest. You may select a shipping method during the checkout process. For our overseas customers, we offer UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-6 business days). Please note that weekends and holidays do not count as business days.

What is the shipping cost (international)?

Our shipping rates for international orders are based on the package weight, package size, and shipping destination.

To calculate your shipping cost, here are the four things to do:
1. put all desired items in your shopping cart and adjust quantities by using the "update" button.
2. under "Shipping Information," enter your shipping address (including the shipping country).
3. under "Shipping Options," select the shipping method (UPS Worldwide Express or UPS Worldwide Expedited),
4. then click "Apply" (located to the right of "Shipping Method").

The international shipping cost will appear in your shopping cart below subtotal.

What is your policy regarding duties and taxes?

A small percentage of our international orders MAY be subjected to duty/customs tax.

About Our International Shipping Price:

The shipping price covers only the door-to-door delivery service.

Broker fees are included in the shipping price.

Please note if any taxes are collected, we do not receive any of item. A refund will on the taxes will not be provided.

KimonoRobeStore.Com, based in the U.S., is not responsible for any tax collected, for the balance of international trade, by an non-U.S. government.

Please contact your local customs office for details on how these charges are assessed and applied.

What is the currency for our prices?

All of the prices shown on KimonoRobeStore.Com are in U.S.A. dollars

Do you have an order minimum?

We appreciate & are thankful for your business. Unlike most websites, we do not have an order minimum or minimum quantities on our website.

In addition, we also accept cashier's checks, money orders and personal checks.
For these 3 payment options, after placing your order, please mail the payment to:
Kimono Robe Store
172 East Nesquehoning Street
Easton, PA 18042
United States of America

Please note that orders paid by personal checks will not ship until payment has been received and the check cleared.

When will my order be shipped (international)?

Each of our items has a specific processing time.
Most orders leave our warehouse within 1-2 business days. Please note that our processing time does not include shipping transit time.

Currently, our international shipping options are:

Shipping Options

Transit Time

UPS Worldwide Express

(2-4 business days)

UPS Worldwide Expedited

(4-6 business days)

Please note that weekends and holidays do not count as business days.

Can I order by phone?

We would love to hear from you.
Orders can be placed over the phone by calling 610.849.1744 Monday – Friday (9am to 6pm EST)
We accept online orders 24/7/365.

Do you offer samples?

We do not have an order minimum or minimum quantities on our website. Furthermore, we work hard to provide detail pictures and product descriptions. We also understand that you may need to see a sample before placing a bulk purchase. Any of our product can be easily purchased for sample purposes.

Can you rush my order (international)?

We use UPS Worldwide Express or UPS worldwide Expediated. Please call 610.849.1744 or email us at info@kimonorobestore.com to inquire further. We will do everything we can to accommodate your request.

Currently, we have an online catalog: www.KimonoRobeStore.Com. All of our products can be viewed on our website.
We do not send a printed catalog in the mail.

Do you offer discounts for bulk purchases?

For most of our items, we offer quantity discounts. Products with discount pricing available have a discount chart on its webpage.

What is your return or exchange policy?

Our 120-Day Return Guarantee:
Customer satisfaction is our top priority.
If you are not satisfied with your purchase or wish for an exchange, simply return the item(s) in its original condition (including all original packaging) within 120 days of receipt.**
Shipping & handling cost are not refundable.

Items (excluding clothing) must be unused and inside its original packaging.

Place item(s) in the original shipping carton, or any kind of packaging that protects the item (i.e.: padded envelope, box).
Include a copy of the invoice and indicate on the back of the invoice the reason you are returning the item(s) (e.g. item did not fit).

A refund will be issued, excluding shipping and handling fees, within 5 business days of receiving your returned package.
Return postage fees are only refunded if the return is due to an error on our part.
Refunds are issued against the same credit card you used to pay for the original order.
If the order was paid by check or money order, a refund check will be issued and mailed out to your address within seven days.

For orders that originally received FREE SHIPPING::
To qualify for Free Shipping, your final purchase has to be at least at the Free Shipping offer.
If your final purchase, after all returned items are credited, is less than our Free Shipping offer, the actual shipping cost will be deducted from the refund.amount

What if I refused my package when it arrives?

Return postage fees are only refunded if the return is due to an error on our part.
If you refused the package when it arrives, our carrier will charge us for the return shipping.
Consequently, the return shipping will be deducted from your refund.

When will I receive my refund or a return or claim?

Refund on returns will be issued, excluding shipping and handling fees, within 5 business days of receiving your package.

How do I cancel or change my order?

For all of our orders, we have an invoicing process and shipping process.

May Cancel or Change:
If your recently placed order has not yet entered the shipping process, you may change or cancel your order at no additional cost.
We ship all orders as soon as possible. In order to request a cancellation or change, it is best to call us.

May NOT Cancel or Change
If your order has already entered the shipping process, it can't be cancelled.
However, you may return the order subject to that item's return policy.
All shipping cost, including return shipping, is non-refundable in these cases.
In these rare cases, if you refused the package when it arrives, our carrier will charge us for the return shipping.
Consequently, the return shipping will be deducted from your refund.

How do I claim for damaged or defective items?

We do our best to pack items as carefully as possible. However, things may get damaged during transit
If you received a damaged or defective product, please contact us by phone or email.
We can easily send replacements, or prepaid return labels.

Please do NOT return the item to us without notifying us.
If you return the item without notifying us, the return shipping cost may not be refunded.

How do I claim for missing items?

At times we ship multiple packages for a single order.
If you are missing items from your order, it may be shipped seperately. Please contact us by phone or email.

I am a retailer, do you sell wholesale?

We are direct importers of kimono robes, silk robes, kimono-style robes, and authentic Asian clothing. Yes, we do sell wholesale.
If you are a retailer and wish to resell our products, please visit our wholesale website www.CulturalStar.com for more information.

Do you accept purchase orders?

Yes, we gladly accept purchase orders based on terms from schools or government agencies.
All other purchase orders has be to pre-paid.

How do I use my coupon code?

From time to time, we offer coupon codes in the mail or online.
If you have a coupon code and wish to use it, here are two things to do:
1. During the check-out process, near the bottom of the screen, you will find our coupon "box" located just under "Other Information"
2. Please enter the code and click apply. The special offer will then be applied to your order.

Still need help?

Our friendly and knowledgable customer service representatives are available Monday - Friday (9am - 6pm EST).
Feel free to email us at info@kimonorobestore.com or call us at 877.407.9259 (domestic) or +1.610.849.1744 (international)

Each of our items has a specific processing time.
To estimate when your order will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (ground, 1 business day service, 2 business days service…etc)

The following is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using Next Day Air shipping method, the order will arrive on Tuesday at the earliest or Wednesday, at the latest. You may select a shipping method during the checkout process. We offer 1 business day, 2 business days, 3 business days, and standard shipping. Please see our transit time chart below. Please note that weekends and holidays do not count as business days.

Currently, our U.S. shipping options are:

Shipping Options

Transit Time

UPS Ground

4-6 business days

U.S. Standard (AK, HI, PR, VI, AS, MP, APO, AFO)

4-6 business days

UPS Next Day Early A.M.

1 business day - before 8 am to most locations

UPS Next Day Air

1 business day - before 10:30 to most locations

UPS Next Day Saver

1 business day - before end of the day

UPS 2nd Day Air A.M. (Commerical)

2 business days - before 10:30am to most locations

UPS 2nd Day Air

2 business days - before end of the day

UPS 3rd Day Select

3 business days - before end of the day

When will I receive my parcel (international)?

To estimate when your parcel will arrive, please consider the following two things:
1. processing time for the product (e.g. usually leaves our warehouse within 1-2 business days)
2. shipping method (UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-5 business days)

Here is an example:
If a product (with a processing time that reads: usually leaves our warehouse within 1-2 business days) is ordered on Monday using UPS Worldwide Express shipping method, the order will arrive on Thursday at the earliest or the following Tuesday, at the latest. You may select a shipping method during the checkout process. For our overseas customers, we offer UPS Worldwide Express (2-4 business days) or UPS Worldwide Expedited (4-6 business days). Please note that weekends and holidays do not count as business days.

When will my order ship (domestic)?

Each of our items has a specific processing time. Most orders leave our warehouse within 1-2 business days. Items are subject to availability. Please note that our processing time does not include shipping transit time.

When will my order ship (international)?

Each of our items has a specific processing time. Most orders leave our warehouse within 1-2 business days. Items are subject to availability. Please note that our processing time does not include shipping transit time.

Currently, our international shipping options are:

Shipping Options

Transit Time

UPS Worldwide Express

(2-4 business days)

UPS Worldwide Expedited

(4-6 business days)

Please note that weekends and holidays do not count as business days.

Do you ship to PO Boxes?

Yes, we can ship to PO Boxes. However, since only the U.S. postal service can delivery to PO Boxes, the shipping cost is higher than our normaly gound rates
Orders going to the P.O. Boxes are shipped by U.S. Priority Mail.

Do you ship to APO/FPO addresses?

Thank you for serving in the military. Yes, we gladly ship to APO/FPO addresses.

Will I receive email confirmation?

Yes, when your order is received, an email confirmation of your order will be sent.
Please review the order contents, shipping, and billing address carefully.

Will I receive email tracking information?

Yes, when your order leaves our warehouse, tracking information will be sent to you by email.

How do I ship to multiple addresses?

If you wish to ship products to multiple addresses, please select the items by using our shopping cart system and place multiple orders.

Our friendly and knowledgeable customer service representatives are available Monday - Friday (9am - 6pm EST).
Feel free to email us at info@kimonorobestore.com or call us at 877.407.9259 (domestic) or +1.610.849.1744 (international)

We do not have a retail store. However, order pick-ups or sample viewing are welcome!
During brief times items maybe out of stock. Please call us for product availability.

How do I contact customer service?

Feel free to email us at info@kimonorobestore.com or call us at 877.407.9259 (domestic) or +1.610.849.1744 (international)
Our friendly and knowledgably customer service representatives are available on Monday - Friday (9am - 6pm EST).

Yes, we can drop-ship. We are direct importers of kimono robes, silk robes, kimono-style robes, and authentic Asian clothing, and more. Please visit our wholesale website www.CulturalStar.Com for more information.

I am a retailer, do you drop-ship?

Yes, we can drop-ship. We are direct importers of kimono robes, silk robes, kimono-style robes, and authentic Asian clothing, and more.
Please visit our wholesale website www.CulturalStar.Com for more information.

I am a vendor, how do I submit a product?

If you are a vendor, located within the U.S. or overseas, and have unique kimono robes, silk robes, kimono-style robes, Asian gifts, or products for consideration,
please email product images and pricing to info@KimonoRobeStore.Com

I am with the press, who do I contact?

For press inquiries, please call us @ 877.407.9259. We would love to hear from you.

How do I provide a feedback?

We would love to hear from you. Your feedbacks, good or bad, are welcome! They have us improve on our service and products. For general feedbacks, please email them to info@KimonoRobeStore.Com

When you shop at our website, you never have to worry about credit card safety.
We guarantee that every transaction will be safe.
KimonoRobeStore.Com has taken strong measures to ensure that your payment information is processed securely, confidentially, and accurately.
We understand the need for secure online shopping; thus, security is our top priority.
KimonoRobeStore.Com utilizes the Secure Sockets Layer (SSL), an advanced encryption technology that makes it
virtually impossible for unauthorized parties to read or intercept any information you send us.
This advanced technology has made shopping online significantly safer than using your credit card at a restaurant or department store.

How is my contact information used?

At KimonoRobeStore.Com, we are committed to protecting your privacy.
We do not sell, trade, or rent our customers' personal information to others.
When you place an order, we need to know your name, e-mail address, mailing address, billing address, credit card number, and expiration date.
This allows us to process and fulfill your order promptly and to notify you of your order status.