Note: This troubleshooting guide covers some of the common problems with the Nokia 6560 that can occure during its product life cycle.

No response to commands entered via keypad

Your Nokia cell phone is not responding to all or some of the keys of the keypad. Keys don't work or stick.

Drained/bad battery

Start by checking the battery. Make sure it is installed properly and is charged. If it will no longer charge the battery may need to be replaced.

Dirty keypad/keyboard

If the keys only work periodically or get stuck when depressed, there might be dirt or a sticky substance underneath them, preventing them from working properly. The keypad can be cleaned by removing the front case. We offer the instructions on cleaning the keypad.

Bad keyboard

If the keyboard is still not working, it might need replacing. You can find instructions on replacing the keyboard here.

Bad logic board

If your Nokia is still unresponsive, the problem most likely lies in the logic board. We offer instructions for installation.

The phone will not make any sound

You receive a call or text message but there is no notification sounds and no voice on the other end.

Check volume control

Most likely the phone is set to silent.

During a call simply use the right and left arrow keys to adjust volume up or down.

Make sure the command screen is free of numbers during a call in-order for this to work.

Alternately adjust the volume at anytime from the start screen.

This can be reached at any time by pressing the end key.

Touch tones may be turned off

To turn them back on start from the menu

Select Settings

Phone Settings

Touch Tones

ON.

Speakers may need replacing

If you are still experiencing problems with sound we recommend replacing the speakers. You can find instructions on replacing speakers here.

The phone will not turn on

My phone won't turn on even when I hold down the grey power key

Phone may be locked

In order to unlock the phone:

First press the unlock key (the unlock key is one of the top two soft keys)