Return and Exchange Policy

Mowtejewelry online shop do sell based on their excellent designs and proven reliability.

So the quality is guaranteed.

Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you.

But you do need to confirm your size carefully before buying (a size measurement will be show below each items).

Our GuaranteeIf you are not 100% satisfied with the quality of your purchase from Mowtejewelry.

you can return or exchange your items within 15 days from the delivered date.

Request:

1. Items received within 15 days from the delivered date.

2. Items received unused, undamaged and in original package.

3. Return shipping fee is paid by buyer.

4.Please prepare images of the defective beads and tracking number of the return

package in advance before filling an return application.

How to return & exchange

1.Send an email to mowtejewelry@hotmail.com and tell us your order number

and the reasons for your return.

2.Return Address

Return address will be provided by Mowtejewelry's Customer Service via email.

Please don’t use the shipping address on the package, because our return storehouse maybe in a different location.

3.Please write down the following information on a paper and put it inside the return package

(1)Order number

(2)Reasons for your return

4.Declare the value of the package $5.00

5.Send us the tracking number when you returned your items,we will refund or

exchange when we get your package.

Note: We can’t accept the exchange or canceling the order after your order has been shipped.

Return shipping fee

In general, you are responsible for the return shipping fee. Only when the return is attributed to our mistake (such as sending incorrect item, size, or color),

we will assume the return shipping fee, or provide you with an alternative solution.

Refunds

Verification of the returned item will be managed by our QC team.

We will do this as soon as we receive the item you've returned.

Mowte will complete the refund in 7 days after receiving your returns.

Orders paid via Paypal.

If you have any question regarding return policy, please feel free to contact us.

Shipping Info

Shipment

1.Preparing Time: we need 1-7 working days to prepare your order according to our numerous orders every day.

2.Shipping Costs and Methods

* Countries which requires customs duty.

Delivery time: Before we can ship your order, Herefind has to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is seperate from the delivery time. Thank you for understanding!

I paid for express shipping but I am in a country which requires customs duty. How can I deal with this?

In consideration of our customers' benefit, We are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control we can't guarrantee no tax fee and will not bear any tax fee. But we will refund your payment for express shipping(if you have paid) to your account within 24 hours.We sincerely apologize for any inconvenience this may cause you.

It is urgent that I receive my order through express shipping.

Herefind is happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Note: If you choose express shipping, please remember to leave your contact number, this is required for express shipping.

3.APO/FPO/DPO Shipping

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.

Delivery

Your tracking number and the express company website link will be given in about 3-5 working days by email after we received your payment

HOW CAN WE HELP? mowtejewelry@hotmail.com

We want you to be happy - pure and simple. If you can't find the answer to your question below - please give us Email! We provide 24/7 support,and we will reply in 24 hours.

1. How can I place an order?

Ordering from MOWTE is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

2.Where is my order?

We will ship item whitin 3~10days, customize item will ship at agree time, if you placed an order more than 10 days ago and would like to find out the status, please send an email to jane.wanting@hotmail.com and include your name, order number, and email address. A member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.