Business Care Account Executive at Comcast

April 2008 - March 2010

Responsible for order entry on account changes.
Contract renewals and upgrades.
Provide technical support for 8 line phone service, business internet, and commercial tv services.
Assistance with billing related matters and escalations.

Department Manager at Linens N Things

December 2003 - August 2006

Responsible for managing inventory, merchandising, and recovery of hardlines departments.
Customer Service including cashiering, guest service desk transactions and escalations.
Shipping and receiving.

HFC Analyst at Comcast

August 2006

Admin Department Manager at Target

Admin Department Manager at Linens-n-Things

HFC Tech II at Comcast

October 2011 - Present

Responsible for proactive and reactive surveillance of HFC network at a fiber node level for Michigan and Indiana at the Detroit network operations center.
Work with outside contractors on scheduled maintenance events.
Monitor and verify alarm states from various monitoring systems and dispatch and assist field resources as needed with the end goal of maximum network availability and market health.