DNS Changer Information

I've been informed that my computer is infected with the DNSChanger
Malware, what is this? DNS Changer is Malware (malicious software) that
changes a user's DNS (Domain Name System) settings in an attempt to redirect
the user to fraudulent websites, prevent you from browsing, and possibly
open up further vulnerabilities on your computer to other malicious software.

What is DNS?

Domain Name System is used to convert the domain name you enter in your
browser such as www.clubtelco.com, to an IP address in order for your
computer to display a webpage.

When you enter the site name your computer will send a request to our
DNS servers, which translates the website name into the IP address your
computer will use to access the webpage.

How do I know that my computer is infected?

We receive notifications from ACMA's AISI (Australian Internet Security
Initiative) detailing those users that are likely to be infected; you
can also check whether you are infected by visiting the Australian Government
website www.dns-ok.gov.au

What can I do to remove this from my computer?

We recommend using a reputable Anti-Virus/Anti-Malware application
with the most recent update to aid you in the removal of this malware.

Microsoft offers a removal tool for threats such as this which can
be found here

In addition to this, you must ensure that your computer’s DNS
settings are set to automatic, removing the malware from your computer
will not correct your DNS settings.

Can my ADSL router be affected by this? This is possible, it is best to ensure that your router's DNS
settings are automatically assigned, if you’re unsure how to do
this you can contact our Technical Support team on 13 TELCO (13 8352).

What if I have not yet removed the malware or corrected my
DNS settings by July 9th 2012?

If you have not yet resolved the issue by this date you may be unable
to browse the internet as the temporary DNS servers in place will be
deactivated.

These DNS servers were put in place by organisations such as the United
States FBI and ICA (Internet Systems Consortium) and therefore ClubTelco
does not have control over these servers, however we will attempt to
contact all known infected customers in an effort to assist all in removing
this malware and correcting the issue.

For further information please contact the Technical Support
team on 13 TELCO (13 8352), alternatively you can visit the Australian
Government website www.dns-ok.gov.au.