UNWTO Recommendations on Accessible Information in Tourism

The tourism sector stakeholders must deliver accurate, relevant and timely information to its customers, prior to, during and even after the journey.

Ensuring that the information is accessible, is without any doubt a key to communicating succesfully with visitors in all stages of their journey, particulary with regards to travelers with disabilities and special needs.

The UNWTO Recommendations on Accessible Information in Tourism have been developed with the support and collaboration of the ONCE Foundation for Cooperation and Social Inclusion of People with Disabilities and the European Network for Accessible Tourism (ENAT). They were adopted by the Resolution A/RES/669(XXI) of the General Assembly of UNWTO as a follow-up to the ‘Recommendations on Accessible Tourism for All’ of 2013.