About This Job

Location

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At LegalZoom, we’re passionate about our products and services because we know they help customers achieve their dreams. Our Decline Specialists help our customers through their billing inquiries and retain our customers’ subscriptions by educating them on the benefits that our products offer and identify needs and upgrading services.

If you enjoy corporate phone sales or are a skilled customer service/retention representative and looking for your next challenge, we want to talk to you about being a Payment Resolutions Specialist. We need over-achieving specialists who excel in fast-paced environments.

What you’ll do:

Deliver consistent, high quality and professional level of service at all times

Assist customers with using their services

Achieve set revenue targets

Efficiently and effectively handle each call

Accurately update and maintain customer records

Retain subscription customers by educating them on the benefits they are provided