Outbound Contact Centers

Treat your customers to authentic communication.

Reach out to increase customer loyalty and revenue.

You already know that labor can represent up to 80% of a contact center's operational costs. The challenge is to control and even reduce labor costs—but not at the expense of customer service. Agent-assisted and agentless proactive customer care campaigns are proven approaches to increasing customer loyalty and retention. All while keeping costs in check.

Find out how Coca-Cola implemented an innovative voice portal solution for automatic assistance for its customers that makes intelligent use of both DTMF and Speech.

What is an outbound contact center?

An outbound call centre is a customer engagement business activity focused on making outgoing calls to prospective or existing customers. This activity can be technology enabled – typically using a predictive dialler – so that large numbers of calls can be made efficiently.

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