Unity 4.2(1.0) delayed messages

We have customer who are having issues of delayed delivery of voicemails.. sometimes days...

The problem is that Unity holds some voicemails for days before releasing them. Some users saying that after return from holiday, they clear down all voicemails and then the following day they get some from a few days ago.

I have restarted the server and MTA service but this issue seems to return after few days.

A complete list of defects addressed by this Engineering Special can be found in the section titled Resolved Defects. This Engineering Special is a roll-up of the following Engineering Specials and service patches:

3) Customers using the Blackberry feature with Cisco Unity must apply this patch on the Blackberry server after applying this Engineering Special, available here for download: Other non-Cisco Unity Patch 76.

4) Customers with systems based in Australia shall be affected by the Daylight Saving Time changes introduced by the Australian Gov't across several of their territories. The changes cause systems to report incorrect time stamps and to resolve them patches from Microsoft and Sun Microsystems must be applied after applying this engineering special:

Sun Microsystems patch:

a. Download the TZUpdater 1.2.2 or later from here: TZ Updater to the Cisco Unity system.

b. Stop the Tomcat service.

c. Unzip the contents to the same folder, file extracted tzupdater.jar

d. Open a CMD window and change directories to where tzupdater.jar is located

e. Enter "%JAVA_HOME%\jre\bin\java -jar tzupdater.jar -u -v -bc" and press enter. The output should be similar to this:

The Windows 2003 SP1/SP2 patch may be obtained directly from Microsoft under Knowledge Base article 955839. The Windows 2000 SP4 patch, KB article 942763, is only available to customers with a Microsoft Extended Hotfix Service Agreement for Windows 2000.

Defect: CSCsm32946, CSCtc11035

4) Customer sites where Cisco Unity integrated with multiple PIMG devices is failing to start after Microsoft hotfix MS08-037 - KB 953230 was applied must do the following after applying this Engineering Special:

a) Open and close the Manage Integrations (UTIM) utility. b) Reboot the Cisco Unity server for the changes to take affect.

The following sections detail how to enable new options and features that are supported by this ES. Prior to following these steps, you must first install the ES as per the above Engineering Special Installation Instructions section

1) Customers wishing to change the number of Microsoft Exchange mailstores Cisco Unity supports, shall need to modify the registry key found here:

After changing the number of mailstores to support, stop Cisco Unity and the CuMdbStoreMonitor service and then re-start Cisco Unity.

Defect: CSCsu03848

2) Customer's wishing to enable the enhanced Cross-server login functionality shall need to upgrade to the latest version of the Advanced Setting Tools.

Launch the Advanced Setting Tool and look for Networking - Allow Transfer Override on Cross-server Transfer Handoff and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.

Defect: CSCsd69934

3) Customer's wishing to enable the enhanced functionality for transfers to alternate contact numbers shall need to upgrade to the latest version of the Advanced Setting Tools.

Launch the Advanced Setting Tool and look for Conversation - ACN Follows Current Transfer Rule and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.

Defect: CSCsi02306

4) Customers wishing to enable the functionality to prevent accidentally reply-all to PDLs shall need to upgrade to the latest version of the Advanced Setting Tools.

Launch the Advanced Setting Tool and look for Conversation - Reply-to-All Warning and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.

Defect: CSCsi01131

5) Customer's experiencing issues with cross-server transfers to VPIM, Bridge or AMIS subscribers under the conditions listed below should consider enabling this functionality:

- Cisco Unity A and Cisco Unity B are two servers in the same directory and dialing domain.

- Cisco Unity A has a VPIM (or Bridge or AMIS) Subscriber (SubExt) associated with the Delivery Location.

- Cisco Unity B, on the SA Dialing Domain page, "Cross-server transfer: Pass control to the called subscriber's Cisco Unity server" is enabled.

In these conditions, if a caller calls Cisco Unity B and enters the id of SubExt, Cisco Unity B will prompt "One moment please", then immediately "You cannot be transferred now" and the caller will be returned to the previous conversation state.

Upgrade to the latest version of the Advanced Setting Tools.

Launch the Advanced Setting Tool and look for Networking - Cross-server Transfer Behavior for External Subscribers and follow the instructions in the description for a full understanding on how this works feature can be enabled/disabled.

Defect: CSCsh56194

6) Customers wishing to set the pre-pended and post-pended digits to any extension that a caller may dial while listening to the greeting for a Call Handler or Subscriber shall need to upgrade to the latest version of the Bulk Edit Utility.

Launch the Bulk Edit Utility and perform topic search in the Help file for instructions on how to set the pre-pend and post-pend digits for Callhandlers and Subscribers.

I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
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