A state senate committee wants Allstate to hand over thousands of documents. Lawmakers want the paperwork to find out if there’s any evidence of price fixing.
The senators have given Allstate two weeks to meet the request, but as Whitney Ray tells us, Allstate still hasn’t handed over thousands of the same documents the state was seeking in October.

Despite months of investigations and bad press Allstate executives still contend they put their customers in good hands at a fair price, but senate investigators don’t think so. After two days of grilling insurance executives, a senate committee said it needs more information. Now, they’re requesting thousand of documents from the good hands people. The Office of Insurance Regulation requested some of the same documents months ago.

“They are starting to comply, but we don’t have everything,” said Ed Domansky, a spokesperson for the Office of Insurance Regulation.

Senators want the paperwork to see if there’s any evidence of price fixing. A spokesperson for Allstate said they’ll continue to work with the committee to try and meet the request, but he couldn’t say if they’ll provide all the documents by the deadline. The continued focus on Allstate is taking its toll on its agents. Allstate agent Keshia Fisher has been on the phone trying to convince customers to stay on board.

“Our phone calls dropped 50 percent. We actually had to pick up the phones ourselves and start generating extra calls to come in, prospecting trying to reassure people that currently were working, everything is okay,” said Fisher.

The business for agents like Fisher isn’t likely to get better until lawmakers are certain the company hasn’t conspired to overcharge its customers. Lawmakers started putting Allstate under a microscope when it tried to raise rates more than 40 percent when rates were suppose to fall by 25 percent.