What kind of problems do they handle?

Netsafe is an independent non-profit organisation. Their purpose is to promote confident, safe, and responsible use of online technologies.

Generally Netsafe handle reports about:

any online scams and frauds

objectionable material and offending against children

privacy breaches

problems whilst shopping online

attacks on computer systems.

However, they will also be able to give advice on other scams such as postal, telephone or letter scams.

What do I need to do?

When you realise that you are being scammed, stop all contact and avoid sending any further payments. Block the scammer if you have been scammed online. Don’t reply to emails or letters that scammers have sent you.

If you are the victim of a financial scam or credit card scam, contact your bank immediately. They will have a policy in place to deal with fraud.

Report scams to Netsafe. They will direct you to the organisation best able to investigate or advise you on various types of scams or frauds.

If you have a complaint about a photo or video posted on social media sites like Facebook and Instagram without your consent, you can contact the site to request that the offending material be removed.

Be aware of ‘recovery’ scams. Don't give anybody any more money on the promise that they will get your lost money back. It's just another scam. Don't believe them if they say they are from a government agency and they want you to play along with a ‘sting’ operation.

NZ Police

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