We use cookies to give you the best possible experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Computer

For Online Computer Support, Ask a Computer Technician

Connect one-on-one with {0} who will answer your question

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Installed AT&T U-Verse Internet service yesterday and now cant…

Customer Question

Installed AT&T U-Verse Internet service...

Installed AT&T U-Verse Internet service yesterday and now can't get Outlook to send/receive mail on my computer via Gmail and my wife's computer via Wisconsin Road Runner. What do I need to fix this problem as I don't want to use AT&T Email?

This likely happening because Uverse is blocking the ports you have your accounts set up on. I know you said that you checked them but they may need to be changed.

If you have these set up as pop accounts please try the following:

Go to account settings/servers Check the option labeled Use an encrypted connection (SSL).Change the SMTP (outgoing) port to 465. Check the option labeled Use an encrypted connection (SSL). Change the POP3(incoming) port to 995.

Please let me know if this works and if it does not please reply back and let me know.

Very strange. When you do try and send an email for example what happens? Can you let me know what the error message you receive is please?

Thank you

Ask Your Own Computer Question

Customer reply replied 7 years ago

I'm not getting an error message on my Gmail machine. There is a preparing to send message on the bottom of the screen and when I click on it the drop down just says processing but nothing happens. It just stys that way until I cancel the send.

You also may want to check that the windows firewall or any other software firewall you may be running is not blocking anything due to the change, you can temporarily disable by clicking start and in the search type firewall.cpl and turn it off to test.

If still no good I would suggest you Check with AT&T to see if they have resolution OR if they have made recent changes or perhaps they did not configure something correctly.

Normally when this happens when changing ISPs is it just a matter of changing the ports to send out of the ATT network since they are blocking port 25. I used to have uverse and had no problems sending through gmail, however I can find no solid information that they have changed anything.

If you would like I can also send you question back to the queue to see if anyone else can provide some other suggestions that I may not be aware of.

Please let me know.

Thank You

Ask Your Own Computer Question

Customer reply replied 7 years ago

I disabled firewall and also changed port to 587 TLS. This still doesn't work.

You have not resolved my problem. Please reverse the $58 credit card charge and cancel my required subscription to Just Answer.

When I first purchased my IMAC, I set up my mail account with road runner through Time Warner. 3 or 4 years later, I wanted to cancel road runner and did everything through gmail. My mail account is**… read more

I have a fully legal copy of Outlook 2010 installed on this computer that has worked fine for nearly two years. Two weeks ago my wife opened Outlook to read her e-mail and a small window I have never … read more

I work on a IMAC and have road runner as my email server. I HATE, Hate, hate, road runner and need to switch my email account to gmail. I believe I have an account already, but don't know what I need … read more

inbox if the message was sent from CFL.RR.Com - my other account. The mail does not appear on my outlook express but can be found if I log into Road Runner E-Mail where it has been placed in junk mail… read more

I recently switched Internet service providers from Time-Warner (Road Runner) to U-Verse (AT&T). We currently can receive e-mails but can not send out. I contacted AT&T regarding this matter and they … read more

I need help because I cannot receive or send emails. I have spoken with Road Runner who after quite a bit of finaggling, referred me to Microsoft. Microsoft has now referred me to you. This Home Editi… read more

This was just connected yesterday....I had roadrunner in FL and would like to keep the same E-mail address, but at the time of service I gave a different email...Right now I [email protected] I would l… read more

Using Outlook 2002, Windows XP. Cannot send email but can receive. I see other similar questions but not quite the same. All worked fine under TWC RoadRunner. But I actually use a RR mailbox at a frie… read more

I had a @bellsouth.net e-mail account and decided to change to u-verse for more internet speed and supposely to lower my bill account. Now my e-mails sty in the outbox microsoft outlook box and are no… read more

We recently had to to factory restore our desktop. We have two user accounts set up on the computer with seperate email addresses on each user ([email protected] and [email protected]). The bdeats account is receiving em… read more

I just hooked up a new computer. The old one had microsoft explorer Outlook 2003 that I used to access my email from cfl.rr.com. I put my email address in when I signed on to 2007, but I can't find my… read more

I've been having trouble with my e-mails since I have U-verse. I received them all, but some of them don't get to their destination. I have called U-verse, they've tried to fix it but they haven't bee… read more

I just moved into a hotel that has high speed Internet. For some reason i am online and can receive e-mails on Yahoo, but cannot send. I can send from Road Runner,Hot-mail, by not from yahoo. i am an … read more

I can receive, but can't send e-mail using Outlook Express from one of my computers. When I click on send, I get an hour glass, but nothing happens. After a short period, I see "Not Responding on the … read more

I just bought an acer aspire one..hooked everything up including the verizon internet card....all works perfect...I get on the internet..access internet explorer... The problem comes when i try to sen… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.

JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Computer Science Engineer

3,230 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.