An exciting opportunity exists for an individual with the right shared common values to join our clients’ Team.

Our client is committed to encouraging growth and innovation, promoting a fun and friendly place to work and providing a supportive environment for all of our staff, whilst delivering on excellent customer service and exceeding in everything we do.

If you are a positive, ethical individual committed to continual improvement, support of your colleagues with excellent communication and interpersonal skills then please be encouraged to apply for this position.

Main Purpose of Job: To supply technical assistance to their customer base, and support to other lines within the business. A team focus is essential.

Responsibilities

Managing Customer Expectations.

Caseload & Time Management.

Supporting Colleagues with Technical Knowledge.

Managing Complex Cases.

Obtaining and Maintaining Professional Certifications.

Supporting Management Team.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Relationships

a. Responsible to: Customer Service Manager & Technical Director.

b. Responsible for: Self, Trainees & Apprentices.

c. Liaison with: All Internal Business Areas, Third Party Vendors\Partners and Customers.

Benefits

Generous holiday allowance

Pension scheme

Great starting salary

Opportunity for progression

Flexible Time

Home Working

Could this be the role for you?

If you’d like to have an informal chat about your potential in this role, book in a call with one of our friendly talent advocates on 0191 620 0123 who can provide details, advise and guide you with your job search.