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Machiavelli

Posted 30 December 2013 - 12:43 PM

Machiavelli

GeekU Moderator

GeekU Moderator

4,325 posts

Hello dabonenose and

My name is Machiavelli and I am going to be helping you with your malware removal. Please note that, as I am currently still in training, all of my posts have to be reviewed by my instructor prior to me posting them.

Before we continue, I would like you to read the following text:

Some of my instructions may be carried out in safe mode, where you will not have access to GeeksToGo, I suggest you save or print my instructions for later reference

Please do not attach your logs to your post, instead I would like you to copy and paste the contents into your post

Please do NOT use any other tools, fixes or scripts unless instructed to do so by myself. Not only could this damage your system, but it will make it harder for me to fix your problem

If you do not understand any of my instructions, then feel free to ask me and I will explain in further detail

Please be patient. Malware removal is a long process and requires many steps, if you stick with me, I'll help you get through this

Stay with me until I deem your computer clean. A lack of symptoms does not always mean that the system is clean

Please make sure you have read and understood my instructions before continuing with them, spelling errors in the scripts etc. could cause adverse effects to your system

If you do not hear a reply from me in 36 hours, then simply post "bump" on the thread

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed

3. At this point I cannot stop or alter the virus checking screen that appears and have to reboot the systemusing cntl/alt/del option.

So you can't do anything else?

Step 1: Boot Into Safe Mode

Please start your infected computer and start tapping F8 repeatedly

If this was successfull, you will see the Advanced Boot Options screen with the follwoing three options:

Safe ModeSafe Mode with NetworkingSafe Mode with Command prompt

Please try to start in Safe Mode with Networking (1.), if this doesn't work please try to start in Safe Mode (2.)

Posted 02 January 2014 - 03:34 AM

dabonenose

Posted 02 January 2014 - 06:58 AM

Machiavelli, Currently I switched over to my laptop, however, I will be revisiting this problem in the near future since the problem computer is my main, desktop computer.

Just wanted to add, I did try rebooting in safe mode prior to opening a ticket ,but after the boot, and I was prompted for my password...as soon as I responded the computer went right into the virus routine.

I'm just soo busy currently with yearend stuff that I have to put it off.

When I do revisit, do you want me to open a new ticket or the current one?

Machiavelli

Posted 02 January 2014 - 07:03 AM

dabonenose

Posted 02 January 2014 - 07:37 AM

dabonenose

New Member

Topic Starter

Member

7 posts

Yes, once I boot in safe mode, it takes me to my logon password screen. After I type my password, it normally goes to windows screen, however at that point the virus loads a screen with a MS Security Essentials looking screen called "premium security" and appears to be virus scanning and finding viruses. I cannot communicate with this program and have to reboot to get out of it.

dabonenose

Posted 03 January 2014 - 07:43 AM

dabonenose

New Member

Topic Starter

Member

7 posts

Machiavelli,

Thank you and the staff at geeks to go, however my son-in-law resolved my problem.
He booted in safe mode with prompt and used a cd created on his computer with a fix which was called in on my cd drive and applied.