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@skrich - I could not have put it better !, this is obviously a ploy to try and get AW customers on their side !
If they need to ask customers what needs doing I would suggest they are not doing their job properly !
I am an ex Anglian Water employee !!

This kind of publicity stunt drives me nuts. Anglian Water (and the other water utilities) make billions in profits from the consumer and yet our bills go up to pay for infrastructure work. Their shareholders make a pretty penny from those profits which goes straight into their offshore accounts and not back into improving the system. Bring this and all the utilities back into public ownership where we can all benefit from an improved and cheaper service rather than see most of the money disappear into the pockets of rich private equity companies.