KEEN has a return and re-order policy – we do not process direct exchanges. In order to return an item, you can generate a pre-paid UPS shipping label through the link below to use in order to send your shoes back free of charge. You can re-order at any time, but if you want to wait until you are reimbursed it takes 7-10 business days to refund after the package is received.

KEEN does not refund/exchange items purchased through independent retailers. However, if the item was ordered through our online store we may be able to provide a one-time exchange. In situations like these, give us a call and we'll be able to assist further!

Our shipping time-frame is 3-7 business days for ground shipping. Our two distribution centers are located in Kentucky, so ground shipping ranges from 2-4 business days in Central and Eastern states, and 5-7 business days in the Western US and outlying areas. Moreover, we do not deliver over the weekend and all orders placed after 10 AM will ship the following business day.

Send us an email to info@keenfootwear.com. In the subject line put 'lace request' and the photo of the shoe and lace you're looking for along with your shipping address. Then, we'll get back to you when we've found your lace!

The widest size we manufacture is EE. However, KEEN’s run wide to begin with, so we offer styles that have been known to comfortably accommodate a 3/4E size foot. That being said, we do offer free delivery and return shipping, so if you order the pair and find them to not be the right fit you can send them right back and you won't be out any shipping dollars! To view our selection select the 'wide' icon underneath the size buttons on the left side of each product page.

As of now our 'wide' collection is limited for Women, however, we're working really hard to add additional options - more to come! To view our selection select the 'wide' icon underneath the size buttons on the left side of each product page.

*Women's fit tip: A men's shoe is technically a women's wide and 2 size larger (i.e. if you're a women's 9, you will be a men's 7). So, depending on your size, you may be able to choose from our men's styles for a wider fit.

Do not fear, we have options for you! Our warranty team will accept an online bank statement as a proof-of-purchase. If you are unable to locate an online bank statement, we recommend uploading a photo of the tags on your shoe in the “photo of receipt” field. It is important to note that it will be up to the discretion of the warranty manager as to whether the claim will be approved or denied if a receipt can't be provided. We recommend mentioning in the "detailed description of product defect" box that you are unable to locate proof-of-purchase.