In 2014, we introduced express shipping service with additional $20. Almost 90% of our customers chose this inexpensive
but safe and fast shipping option. In 2015, we are going to further improve your shopping experience as followings:

1) Reduce the express shipping rate from $20 to $9 per shipment. The more item you buy in one order, the more shipping fee that you can save.

2) Set the express shipping rate ($9) as default in the shopping cart.

3) It applies to items include battery because only selected express shipping companies allow carrying battery in the parcel.
For items that do not include battery, buyer can also select to add $9 to use express shipping to receive your order in a faster way.

4) Give you more options. For some phone sets without batteries, if you do not need express shipping and can accept the standard shipping time
schedule, you can even save the default $9 shipping fee for express.

MORE DETAILS ABOUT SHIPMENT ARRANGEMENT:
You may find all the shipping details including FREE standard shipping and also fixed $9 Express Deliveries with areas covered from this page: Shipping Details

<< BUYER PROTECTION >>

We only accept PayPal payment or credit cards via PayPal, because it gives the best shopping confidence to buyers.
Your money is 100% protected by PayPal and it is FREE of charge to pay via Paypal as buyer.
When paying with Paypal, you are 100% protected against:
1) any purchase online that you do not receive for what you paid for
2) any purchase received is significantly different from what was described.

GENUINE & ORIGINAL PRODUCTS
We sell only Genuine and Original mobile phones! These phones could be brand new, refurbished or used,
but they are all originally from their respected manufacturer! For some stockout original accessories,
we will use branded replacement. We don't sell fake !

WITH REAL, ACTUAL PHOTOS OF PRODUCT>
We are selling real stock, not product catalog. Therefore we show you actual photo of the products
we are selling. These photos are taken by us, showing you what you see is what you are going to get.

FIXED PRICE, NO HIDDEN CHARGE
We offer free shipment worldwide (or DHL/TNT/EMS upgrade options) and the price on each product is the final price to pay. There is
no hidden charge or extra cost when you checkout the shopping cart.

SHIP WITH TRACKING NUMBER
All mobile phones and valuable accessories we send will have tracking number and handled by the
Hong Kong Post, one of the Paypal approved shipping companies. We will update our customers with
tracking numbers immediately after posting.

SEVEN (7) DAY MONEY BACK
If by any chance, you are not happy with your purchase, you can return it within 7 days and have your
money back.

SIX (6) TO TWELVE (12) MONTHS WARRANTY FOR MOBILE PHONE AND THREE (3) MONTHS FOR BATTERY
All our phones come with 6 to 12 month service warranty, excluding parts and damages by water or
human errors. 6 months warranty for refurbished phones and 12 months warranty for brand new phones.
If there is any problem with your phones, no worry, please contact us and return it
for fixing or replacing with the warranty paper.
We provide 3 months warranty for battery only. We usually run battery health test by a full charge and
full discharge cycle before shipping (except retail packed batteries). Since these vintage batteries
have been stored in warehouse for more than 10 years, battery life declines naturally. We can only
promise 24 hours battery standby time. For some special case, like the battery for Nokia 8110,
we will clearly specify that the battery is good enough to switch on the phone and make one or two
calls only. Please read our listing carefully.

eBay TOP-RATED SELLER SINCE 2004
Started selling in eBay from year 2004, we got excellent customers' feedbacks. With much experience
selling mobile phones online, we had already built up a matured shipping system and after-sales
customer care system.

PAYPAL BUSINESS ACCOUNT
We are a verified business account member of PayPal, having credible trade records in PayPal.
We are serious and genuine seller providing services that are exceeding the requirement of PayPal
on sellers.

LARGEST DISTRIBUTOR / SUPPLIER
We are the biggest supplier in our region for these good old mobile phones. We distribute our phones
to professional resellers worldwide. That means, we can ensure you to get the best quality phone
with lowest price.

Member IMA Group
IMA-Shop is one of the members of IMA Group which diversifies investment in telecommunication and
computer technology. The Group provides a strong back-up to the successful operation of the online shop.

<< PHONE CONDITIONS:
Brand New, New, Used and Refurbished >>

We are selling brand new, new, used and refurbished phones. We
will clearly indicate on our listing that the condition of the phone.
Buyers is strongly advice to read and understand what phone condition
that you are buying.
We are also selling accessories and tools, and they are all brand new.

BRAND NEW PHONES & BOXED
The phone is brand new and originally boxed. The box and packing may be opened for unlock
and inspection. Other than inspection and unlock, the phone is brand new and unused!

NEW PHONES>
The phone is brand new and unused, but without original box and packing material. The box
and packing material may be damaged or lost.
In some conditions, the box is too big and heavy to ship, or may be we don't
want to catch the Tax officer attention, so we will use our own white-box to repack
the phone

USED PHONES
The phone is previously owned and used. The phone will be cleaned and fully
checked before we sell it.

REFURBISHED PHONES(1) What are Refurbished Products?
Refurbished Products are used or pre-owned products that undergo our stringent
refurbishment process prior to being offered for sale. These products are either
returned under manufacturers' Return and Refund Policies or have been used as
Demonstration units. All our refurbished products undergo our stringent quality
refurbishment process. They are in 100% working condition, and are then sold
as refurbished product. As these refurbished products have been unpacked and
manipulated, they might however exhibit some minor cosmetic imperfection, such
as scratches, marks or discolorations. Each Refurbished Product:

* is fully tested (including full burn-in testing).
* is refurbished with replacement parts for any defective modules identified
in testing.
* is put through a thorough cleaning process and inspection.
* is repackaged (including appropriate power charger, cables, etc.).

* Normally, we will try our best to provide original and brand new battery
and wall-charger. But, some refurbished phones we are selling are very rare
and old. There is no more new original battery and/or charger available. The
best we can do is providing good quality replacement accessories.
* Some replacement battery may not as good as original one and will last for
1-2 days! FYI, my brand new iPhone battery last for 1 day only! If you are looking
for a phone with 10-100 days battery life, please DO NOT buy!
* We will clearly indicate in our listing that what accessories we are providing.
Free feel to contact us to clarify before buying.
* All refurbished phones do not come with hard copy user manual. Please contact
us for soft copy download and help to save trees for our planet.

<< Warranty Information >>

All our phones come with 6 to 12 month service warranty, excluding parts and damages by water or human errors.
6 months warranty for refurbished phones and 12 months warranty for brand new phones. If there is any problem with
your phones, no worry, please contact us and return it for fixing or replacing with the warranty paper.
We provide 3 months warranty for battery only. We usually run battery health test by a
full charge and full discharge cycle before shipping (except retail packed batteries).
Since these vintage batteries have been stored in warehouse for more than 10 years,
battery life declines naturally. We can only promise 24 hours battery standby time.
For some special case, like the battery for Nokia 8110, we will clearly specify that the
battery is good enough to switch on the phone and make one or two calls only. Please read
our listing carefully.

Payments by eCheque through Paypal may take up to 10 working days to clear
in full, after which we will process your order and dispatch your goods.

Payers MUST be the holders of Paypal accounts and aged above 18. Any orders
placed by those aged under 18 must be with the consent of a parent or carer.
Any information given by the child must be with the consent of a parent or carer.
The card holder must be available to give information in cases where an under
18 is ordering.

<< Buying Products on Our Website >>

Hong Kong has no sales tax. All of our prices are tax-free. The price
has included the shipment cost including labor, transportation, packing materials
and postage.

We try to have accurate pricing and availability information on all the products
we offer; despite our best efforts, a small number of the products in our catalogue
may be mispriced or have inaccurate stock availability information. We do verify
prices as part of our acceptance procedure, and will inform you if a product's
correct price is higher than that stated in your order, so you may ultimately
decide whether or not to order the product at the correct price.

We may change the price of any product at any time before you place an order.
If the goods you have ordered are not in stock, we may send an e-mail to inform
you, at which time you may cancel your order. We do our best to accurately estimate
when items will be despatched and/or delivered; however, these estimates are
based on several factors over which we have no control and as such, time for
despatch and/or delivery shall not be of the essence of the contract and should
be considered as rough estimates only.

<< Tax and Import Duties >>

1. Import duties, taxes and charges requested by buyer's Custom Office are not included in the item price or shipping
charges. These charges are the buyer's responsibility.
2. Please check with your country's customs office to determine what these additional
costs will be prior to buying.
3. These charges are normally collected by the delivering freight (shipping)
company or when you pick the item up. Do not confuse them for additional
shipping charges from us.

<< Your Right to Cancel >>

You can cancel your contract with ima-shop within 24 hours of days of payment.
You should inform ima-shop in writing by email, quoting your payment transaction
number and receive our confirmation on acknowledging your request woth code of acknowledgment.

If your order is in transit or you have already taken receipt of it, then to
cancel this contract you must contact us, quoting your purchase information, obtain a reference number from us and
return the unwanted item/s together with the reference number provided to our address.

You are responsible for returning the goods in a re-saleable condition at your
own cost unless the goods are faulty or mis-described. Please review the Returns
Policy detailed below.

The goods must not have been used, must be complete with all components and
the packaging must be not be damaged. Note that if these conditions are not
met we may not accept returned goods; You will be credited for the goods within
3 days of accepting the return of package for cancellation.

We recommend using a posting method that provides proof of delivery and can
compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot
be held responsible for any units that have been damaged in transit.

<< Delayed/Lost Delivery >>

1. If you have not received your order within 30 working days of despatch
(not including Sundays), you must immediately advise ima-shop Customer Services
of the delay/loss.
2. In the event of a replacement order being sent to you, all replacement item/s
will be sent to you followed by a non-delivery declaration form which you will
need to complete and return.
3. Where a refund is requested, the non-delivery declaration form must be returned
complete before a refund can be authorised.
4. The declaration form will be sent to the email address supplied with the
initial order, and on receipt; requires completion in full and returned to the
email address supplied with the form.
5. Should the completed non-delivery declaration form not be received within
10 working days of receipt, then you will become liable for the cost of the
initial goods and postage.
* Where a replacement has been requested and dispatched, this will be charged
to the method of payment for your order if a replacement has already been dispatched.
* Where a refund has been requested and the form has not been received in the
given time, then the refund will not be processed.
6. This charge will be refunded upon receipt of the completed non-delivery declaration
form if received within 20 working days from the date of receipt for the non-delivery
declaration from. Forms received between the 11th and 20th working day will
incur a 20% administration fee of the value of the lost parcel and will be charged
to the method of payment for your order. Any form returned after this period
will be deemed void.
7. Duplicate forms are always available if you request by email to us.

<< Returns Policy >>

At ima-shop we have every confidence that you will be delighted with your purchase.
However, in the event that you wish to return any goods purchased, then please
follow the applicable policy detailed below:

Excahnge or Refund Faulty Goods - within 7 days

If your goods are faulty on arrival, you have 7 calendar days in which to inform
us of the fault and return to us in original packing and condition for exchange or refund
in full.

First contact us about the item(s) and problem(s) with as much as detail as
possible, quoting the address that you used to receive the products from us.
We will reply you with a return reference number. To ensure your return is processed
without delay, please ensure you include the Returns Reference Number provided
with the warranty paper (applicable on mobile phones). Check that all returns
are securely wrapped and packaged.

We recommend using a postal service that provides proof of delivery and has
compensation insurance for lost or damaged goods as returns are NOT our responsibility
until they arrive back to us.

Goods should be returned in their original packaging complete with all accessories
and documentation. Once we have verified the fault, we will issue an exchamge or a full refund
to you via your original payment method. We test returned items, and if our
technicians find a returned item is not faulty or has been tampered with, we
will return the item to you. In this instance you will be liable for the return shipping costs.

Goods outside 7 calendar days shall be issued with a replacement only

Unwanted Goods - within 7 days

You can return unwanted goods within 7 calendar days of delivery and we will
refund you the price paid for the goods only. You are also responsible for return shipping
costs.

First contact us about the item(s), quoting the address that you used to receive
the products from us. We will reply you with a return reference number. To ensure
your return is processed without delay, please ensure you include the Returns
Reference Number provided with the warranty paper (applicable on mobile phones).
Check that all returns are securely wrapped and packaged.

We recommend using a postal service that provides proof of delivery and has
compensation insurance for lost or damaged goods as returns are NOT our responsibility
until they arrive back to us.

If you return a product to us that is not received in a brand new condition
we reserve the right to return the product to you, or charge you a re-stocking
fee (can be up to 50% of the total price).

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened.
This is applicable to all types of phones, accessories and products with sealed retail packing.
For example: retail packing batteries.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly
as possible, but please be aware that it may take up to 10 working days to issue
the item. If an item is out of stock, we will contact you immediately. It will
then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method
you used when you originally paid for your order. Please note: It is your responsibility
to notify us of any changes to your payment account i.e. you no longer have
that account. Refunds can take up to 30 days to process. Refunds by credit card
(through Paypal) are made to the same credit card that was used for the original
purchase. In this instance you will be liable for the return carriage.

Any return that is not accompanied with the returns reference number will be
threaded as low priority and long process time.

Please write your name and address clearly on the package. Parcels with undefined
sender information and have not been reclaimed by you within this period will
be disposed of after this time and will result in the return being completed
without action.

Item returned after the warranty expired cannot be accepted.

<< General Handset Return Conditions >>

All returns should be in as new condition with screen and keypad protective
film intact (where applicable).The handset must be returned packaged in the
original undamaged box including the box inners as well as the phones accessories
and literature that came with the phone. ima-shop cannot be held responsible
for any numbers or data lost. Your return will be rendered void or will attract
an administrative charge as detailed in the charges section below if:

* Changes to manufacturers settings have been made
* Deleting pre-installed manufacturers content such as games
* Evidence of the phone being opened or attempts to tamper with fixing screws/clips
* The phone or memory card contains personal data such as photos, contacts or
any other downloaded content such as ringtones, games etc.
* The phone is protected by the non default pin code
* Seal of included licensed software has been opened

For repairs/replacements service, buyer shall responsible for all shipping costs.

INFORMATION

For repairs/replacements service, please provide clear and sufficient information
about the order shipment address and name of buyer for our information. Reasons
for return must be stated clearly and as much as you can in details.

PACKAGING

Please ensure that the handset is securely wrapped and packaged. Do not send
any accessories including the battery and battery cover except in cases when
the fault is a power/charging fault then send the battery and the charger. Please
contact us first with details and we will give you suggestions about what items
to return for service. We recommend using a posting method that provides proof
of delivery and can compensate for lost or damaged goods for higher value items.
We cannot be held responsible for any units that have been damaged in transit.

SIM/MEMORY CARDS

It is imperative that all sim/memory cards are removed from handsets. Cards
must not be returned with the handset and we cannot accept any responsibility
for cards, credit on pre-pay cards. If we do receive a sim/memory card it will
be disposed of on site for security reasons.

DATA/WAP SETTINGS/RING TONES and LOGOS

Please be aware that part of the test procedure may include upgrading the software
on your phone. If the memory is cleared and reset as part of the repair process,
ima-shop cannot be held responsible for any numbers or data lost.

PROOF OF PURCHASE

A copy of the proof of purchase must accompany the phone to validate the warranty.
Failure to do so may delay the turnaround time of your repair. This can be the
warranty paper that come with the phone or a copy of your original invoice that
was dispatched with the handset.

WARRANTY

If the unit is in warranty the engineer will repair or replace the phone depending
on the manufacturer's procedure. Physical or liquid damage is not covered by
manufacturer's warranty and is subject to either a charge for repair which will
be quoted prior to action being taken.

All mobile phones bought in ima-shop carry a six (6) to twelve (12) months warranty and battery for three (3) months from ima-shop.
If your faulty item is not covered by being outside of the warranty period or damage
that is not covered, then please refer to the Charges section below.

Should the fault/damage on your handset be deemed as not being covered under
the warranty, then we will inform you by email as to the cost to repair the
handset. Handsets which are deemed as beyond economical repair may not be repairable
and will incur an administrative fee of USD25.00 for it to be returned in the
condition it was sent.

Should you accept the repair charge, then ima-shop must be informed within
10 working days from the date of receipt for the repair cost. Failure to inform
or notify ima-shop of acceptance of the charge within this time period will
result in your handset being returned to yourself un-repaired and will incur
an administrative fee of USD25.00.

CHARGES
The following handling/inspection charges are applicable and include return
postage where relevant:

Where any of the above reasons is applicable to your order then you will be
informed of the failed delivery attempt by email and if required, a request
for delivery address or confirmation of delivery details that you originally
provided when first placing your order.

Reasons 1 & 2:
Cost of the re-delivery will be charged to you and your order will be dispatched
within 48-72 hours from notification, unless ima-shop receives alternative
instructions.

Reason 3-5:
Cost of the re-delivery will be charged to you and your order will be dispatched
following confirmation of the delivery address details.

Reason 6 & 7:
No action will be taken by ima-shop until new instructions are received from
you. If after 30 days from the original dispatch date you have not contacted
ima-shop then your order will be disposed of and a recycling charge made to
your account.

Note:

* In the event the delivery address needs to be amended, please contact us
using our website or email to us at contact@ima-shop.com within 48 hours after
ordering.
* Re-delivery will be charged at the appropriate rate for the original delivery
service chosen when the order was placed.
* Recycling charges will be applicable to the product/s requiring recycling.

<< Product Compliance >>

The compliance of product to your sim card type, network coverage, car cradle,
handset, power voltage, should be checked with your service providers or product
suppliers before you place the order with ima-shop. We are not responsible for
any mistake happened in compliance because buyers do not check before buy.

<< Information You Provide To Us >>

The following applies to any information you provide to us, for example during
any registration or ordering process.

* You authorise us to use, store or otherwise process any personal information
which relates to and identifies you, including but not limited to your name,
email address, telephone number and address, to the extent reasonably necessary
to fulfill your order, market/communicate products and services and deal with
any enquiries relating to the same whether by us, our partners, successors (including
the purchaser of the whole or part of our business), associates or sub-contractors
(together our 'Partner Companies'). If you would like to request information
or review or modify any part of your personal information then you should e-mail
us at contact@ima-shop.com.
* If you obtain or choose to buy products through our website or give us personal
information then we may collect information about your buying behaviour and
if you send us personal correspondance such as emails or letters then we may
collect this information into a file specific to you. All such information collected
by us shall be referred to in these terms and conditions as 'Personal Information'

<< Online Contract Formation >>

By completing and submitting the electronic order form you are agreeing to
these Terms and Conditions and are making an offer to purchase goods from ima-shop.
Our acceptance to your offer will only be considered complete at the time we
send the despatch confirmation e-mail to you, or when the goods you ordered
are effectively despatched, whichever happens first. If for any reason your
order is rejected before we accept your offer and payment has been taken, a
full refund will be made immediately. Any goods on the same order which we have
not confirmed in the despatch confirmation e-mail and that have not been despatched
to you do not form part of the binding contract between you and ima-shop.

<< Fraud >>

ima-shop will not tolerate any attempts to obtain goods by fraudulent means.
Any fraudulent action will be reported to the relevant authorities. Please note
that Internet host IP addresses are recorded when placing an order online.

<< Age >>

Payers MUST be the holders of Paypal accounts and aged above 18. Any orders
placed by those aged under 18 must be with the consent of a parent or carer.
Any information given by the child must be with the consent of a parent or carer.
The card holder must be available to give information in cases where an under
18 is ordering.

<< Frequently asked questions (FAQ) >>

Q1. Are you selling genuine and original phones? Are they replica?
Answer: We have been selling vintage phones for more than 10 years and have thousands of positive feedbacks on eBay.
Most of our customers are vintage phone collectors and resellers from worldwide. Do you think we can fool these professionals
with replica for more than 10 years? Also, if people can make iPhone 6 replica nowadays, who will spend million of dollars to
replicate those outdated vintage phones models and sell 2 or 3 sets per month? Please consult someone with knowledge of
BOM (Built of Materials) and they will tell you that it is a stupid idea to replicate old phones.

Q2. Are you selling genuine and original phones? Are they replica?
Answer: No, they are not replica !!! We only sell genuine and original items in our shop! Collecting this wide range of
vintage phone models spends much less time and money than setting up thousands production lines to replicate these outdated models.
It doesn't make sense to replicate instead of collect vintage phones.

Q3. Are you selling genuine and original phones? Are they replica?
Answer: Our shipping office locates in Hong Kong as it is a tax FREE on import and export. Hong Kong is geographically closed to China
but it doesnot mean that we are selling the same quality that you may perceive on Chinese products.

Q4. Are you selling genuine and original phones? Are they replica?
Answer: We have repeated more than enough, and if the above points still cannot convince you, please try other sellers.
But, we are confident that we are your only choice, because we are the largest and most reputable vintage phones seller that you can find!

Q5. I do not have Paypal account. Can I buy with credit card ?
Answer: You can pay with credit card through Paypal even you do not have a Paypal account. Please refer to the ima-shop user manual.

Q6. I have paid the order in full already. Why do I still need to pay a bill when I am informed to sign for the parcel ?
Answer: Unlike Hong Kong, most of the countries have import tax on incoming parcels. This is not payment for our shop,
nor the shipping company but it is payment to your government as a kind of import tax / VAT. Buyers are liable to pay import tax, if any.

Q7. When you said the phone is brand new, is it really brand new?
Answer: Yes, we meant it. Also, according to the Trade Descriptions Ordinance, we have to clearly define brand new, used or refurbished
on our descriptions.

Q8. For those brand new phones with the original box, is it factory sealed?
Answer: No, all the boxes are opened. Because most of our phones are from Europe and normally locked to their network providers.
We have to unlock it and change the language (if available) before selling them to our customers. Most important is, these phones have been
kept for more than 10 years and we have to check the condition, especially the battery performance. In short, we do not want you to receive
a locked phone with a dead battery. In some cases, if the original box is not designed for overseas transportation, then we have to add
more bubble films into the box to protect the phone, so the original packing may be slightly altered.

Q9. Is the original box and packing materials perfectly brand new?
Answer: No, they may not. Most of these vintages phones have been stored in the warehouse for more than 10 years, plus some transportations,
so the box may not perfectly new. But, we can ensure you that unless specified, the phone and accessories inside the box is perfectly new.

All images on this site are reproduced with a view to portraying our products
as accurately as possible. Please be aware that designs may vary slightly, from
those shown, due to normal design and production fluctuations.