Thanks for sending me your details. We're able to locate your account using your given details. We ran an initial test of your service and it shows connected connected for 1week 15h 11m and getting a passing speed on the line.

Your location is 3860m away from the exchange (This can be seen by visiting this link http://tpg.com.au/maps/). The speed you can get in your location is in between 2-2.5Mbps, getting 2.67Mbps Download and 0.43 Upload is considered passing.

In case the speed is not enough for your daily internet activities I would recommend upgrading your service to NBN service. We went ahead and check NBN service in your area, unfortunately still not serviceable by TPG.