HOW TO ORDER

No account neededto buy online: just add your desired items to the cart and check out.

Le Petit Tom ® ships worldwide

ORDER

Shopping is safe, fun and easy in the web-shop of Le Petit Tom ®. Simply click 'add to cart' to put items you like into your shopping cart. Checking out is just as easy. Just follow the steps presented to you. You order will be send to you as soon as payment is successful. If your order contains a pre-order, your order ships once all items have arrived.

PLease note our shipping costs don't include any customs, Tax/Vat and or import duties for international shipping. These have to be paid by the customer. It depends on customs whether or not duties apply.

DISCOUNT CODES

NOTE! Please enter the voucher code in your shopping cart. The discount will be deducted immediately. (1 code per order is redeemable) Vouchers can be redeemed online only during the ordering process and not be claimed by any other means. Therefore don't forget to use it! Not valid in conjunction with other offers or actions. Orders placed outside this promotion period are not eligible for this discount. This special offer is only valid for orders placed during the action period. NOTE! Voucher is only valid during the state period and can not be claimed 'afterwards. (1 code per order)

PAYMENT

We accept the following payment options:

CANCELLATIONS

For online orders cancellation is not possible. ( Read terms about possible returns.)

SHIPPING

We usually ship same day worldwide. ( except if you have purchased Pre order items) Transit time depends on destination country and customs speed. Shipping charges will be calculated automatically and can be viewed by ticking your country during check out. As soon as your order is dispatched you'll receive an email to update you. We ship with : PostNL, DHL, DPD and UPS services.

Please note that shipping addresses can not be changed afterwards, when placing an order online. The shipping address which you fill in during check out is automatically used to create a shipping label. Make sure to provide correct address. The client is responsible to provide correct shipping address. When shipping details are provided incorrectly additional shipping costs apply to correct it and have order shipped to correct address.

Please note our shipping costs don't include any customs, Tax/Vat and or import duties for international shipping. These have to be paid by the customer. It depends on customs whether or not duties apply.

Please don't hesitate to contact us if you have any questions.

EnJoY shopping with us!

TRANSIT TIMES - Find out shipping time for your order -

HOW LONG DOES DELIVERY OF YOUR ORDER TAKE?

Delivery time depends on destination country and customs speed. These are estimates and no rights can be claimed.

• For some common destinations in the state tables on this page is an indication of the delivery time.

The transit time is the number of days that a postal way before it reaches its destination.

• The delivery time depends on the destination country and certain bulk mail products also of the selected service level.

USPS > ( shipments to USA only. First track through PostNL. Once arrived in USA you can track through USPS using the same track and trace number)

NOT AT HOME? Important

When you place an order you are responsible for providing a shipping address where someone is available to accept the parcel. When the postmen/woman is not able to deliver at the shipping address you provided, because you're not at home, transport company usually offers it a 2nd time ( depends on country and transport company!). If the attempt(s) were unsuccessful you have to pick it up at nearest post office or depot within a week, otherwise it will be send back to us. Please note that when it's send back extra shipping applies at customers cost. ( Customer is responsible) Therefore it's important that when you place an order always try to provide a shipping address where someone will be available to accept. That can also be your work address, family, friends, etc. Once we have send you the notification email your order is shipped, you track and follow it using our Look up your order here > feature.

Thank you.

Returns & Exchanges

We offer a returns policy if for any reason you change your mind with any item ( but excluding 50% outlet items and wholesale orders). We’re happy to refund your purchase subject to our terms and conditions.

Note: If you received free shipping because your purchase was €100 or more and are returning part of your order making the final purchase below the €100, the original shipping costs will be deducted from your refund. ( free shipping is not valid below €100 and applied for Netherlands and some EU countries only)

Returns have to be received within 30 days after arrival. Date of post stamp is binding.

If you are returning items for an exchange or refund first send an email toinfo@lepetittom.nl with your order number. You'll receive an automatic reply instructing you to read and use the return form.

Exchange? Need other size or color? Place new order online. You can immediately check availability. Your return will be refunded.

Each item must be in its original condition with all of the labels attached.

The parcel must contain a filled out return form and your invoice ( or copy). The parcel needs to be wrapped securely to make sure the items reach us undamaged.

Use our return address label at the bottom of the return form that comes with your order and add postage at your local post office.

Make sure you put your ( sender’s ) address on the label or parcel.

The customer is obliged to pay postage for any returns. We do not accept packages where the postage is unpaid. Please retain the the receipt and the tracking number. Clients are responsible for return parcels.

Your refund will be done within 30 days of arrival of your return. Excluded for returns and exchanges are 50% outlet items!