FAQ

· Why do your website have so little products? Because we would like to protect the clients trade secret, and we would not upload the clients' proudcts to our website.· How many days to ship? Usually takes 1-3days. If have the large quantity, We will offer you a quote with the lead time.

· What are the shipment options? We can send you our items by Ship, Post or Express(such as FedEx, DHL, UPS, TNT SF) on time.

· Can I get your sample before make order? Sure! Free small samples are available. You only need to give us your receiver name and address, telephone number. It is better to have account number of the express company, such as DHL, TNT, UPS, Fedex etc.

· What's the Design format requirement? All images used during artwork preparation should be 300dpi with CMYK at the Finished Print Size to ensure good quality print. The format such as AI, PDF, PSD, TIFF, JPG, png,will be great

· How can I get accurate color Because computer monitors have aberration,accurate color requirments for pring customers please provide PANTONE(pantone) color value or color samples.

· I'm not sure if my artwork is correct, what should I do? If you have any question, please feel free to ask us. we will give honest and accurate advice to you. We are the experts for printing.

· Where would i need to send the images file? You can send us the files via Email, Dropbox.

· How does the complete order flow? 1. Order: Choose your desired items. Any further questions to be answered can be directed to our experienced staff. Usually the best way to order is over the Internet, because this way you have the assurance that all important data has been transmitted accurately. Up to the dispatch of your order, you can correct any of the entries. You only submit your data at the last review order page after which your order is sent to us. 2. Confirmation: You will receive an e-mail with your order confirmation and invoice after quotation confirmation . In this e-mail you will find any further information about the final payment and delivery. The invoice amount is made up of: Direct price for the product + Shipping charges Completed = (There are no hidden costs) 3. Payment methods a) Bank transfer: the cheapest, quickest and easiest solution.CHINA b) Paypal: easy,quickest and convenient.4. Shipping: All of our products are considered and treated as important documents and are delivered via our reliable logistics partner. A note specifically for Rollup customers: All Banner and Rollup Displays at sush are perfectly assembled and finished by experienced professionals. This means that all you have to do is simply remove the system from its case and easily build it to its standing position. However, please check that everything is correct including your printed graphic.