We are committed to the protection of personal privacy and have adopted a policy to protect information about individuals. This policy describes the information we collect and hold, how we use that information, how that information may be disclosed, the security of that information, how you can access and correct any such information and other relevant details concerning your privacy.

Property owners – We may collect personal information about you if you invite us to provide you with a market appraisal for your property or if you appoint us as your real estate agent for the purposes of managing or selling your property. We will require your personal and property details in order to provide you our real estate agency services. We may also collect property details from third parties such as government authorities. If you would prefer not to provide your personal information, then we may refuse to provide you our services.

Real estate buyers and tenants– We may collect personal information from you if you rent or buy a property through us, take steps to do so or choose to subscribe for property alerts, newsletters and similar content. This may include your contact details and other personal information required for inclusion in a contract of sale. If you apply to lease a property that we manage, we will collect details to evaluate your tenancy application. Before you may enter a property for an open for inspection, you will be asked to provide your name and telephone number. You must also be able to identify yourself by producing your current drivers’ licence or passport. Our staff will record your personal information: your name, telephone number and your drivers’ license / passport number. If you would prefer not to provide your personal information, then we may refuse you entry or permission to inspect a property.

Utility connection customers – Home owners, home buyers and tenancy applicants may elect to use our free utility connection service. If you make such an election you authorise us to disclose your personal information to third party service providers for the purposes of providing you with this service.

Financial service customers – We may collect personal information about you if you apply for a financial product or service. We collect this information for the purpose of arranging or providing credit, insuring credit, confirming referrals made by referral partners including real estate agents and other referrers and for direct marketing of products and services offered by us or our affiliates.

Website content subscribers – You may provide personal information to us to receive information about products or services offered through this website, to purchase such products and services, to receive newsletters or become involved in promotions or other initiatives commenced by us. This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. If you purchase or request products and services from us we may also request your preferences for receiving further marketing or promotional material.

The choice of how much information you provide to us is yours. We seek information through this website either to process your request for information and provide that information to you, to improve the quality of our products and services or to assist you to determine which products and services best meet your needs.

We may also collect and store information about your visit to our website, including:

the name of the domain from which you accessed the internet

the date and time you accessed the website

the internet address of the website from which you linked directly to the website

the pages you accessed while visiting the website

This information does not in itself identify individuals and is used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you.

We also collect information from website content subscribers (persons registering their details with us through the website) or website visitors for the purpose of improving our quality and effectiveness and to provide you with information. We welcome feedback from you about all aspects of our website. We store feedback that users send to us. This feedback is used to administer and refine our services and to improve or promote our website. We will not publish your name in connection with any information you provide without your permission.

We will continue to hold personal information that we collect about you unless you request that we de-identify this information from you.

If you appoint us to manage or sell a property we will use your personal information for that purpose.

If you enquire about a property that we have available for rent or sale or you attend an open for inspection we may hold and use your personal information:

for your safety and security, the security of the occupants of the property and the safety and security of our staff

to report to the vendor on who inspected the property

to provide additional information in relation to the property to you, unless you advise us differently

if an accident occurs or the property sustains damage, to provide information to relevant authorities, including but not limited to ambulance and hospital staff, police, and insurers

if a crime is committed or is suspected of being committed at the property, to provide information to relevant authorities, including but not limited to ambulance and hospital staff, police, and insurers

to enable us to promote other properties we have for sale or lease, our real estate finance services and utility connection and/or seek out potential client

we may be required to collect and use your personal information under Commonwealth and Victorian laws relating to the sale of real estate, taxation, foreign investment, money laundering and terrorism.

If you make a tenancy application, we may use the information to evaluate your application and we may also disclose the information to a landlord for that purpose. In addition, where you elect to use of free utility connection service you authorise us to disclose your personal information to third party service providers for the purposes of providing you with this service.

The personal information that you provide to us when you apply for a financial product or service may be disclosed (for example by our mortgage brokers) to organisations involved in providing, approving or managing credit (including for example banks, mortgage aggregators and other financial institutions).

The personal information obtained from this website is used, where you have so requested:

to provide products and services to you

to provide you with information, newsletters or other communications

to involve you in promotions and other initiatives undertaken by us

Some of the uses of the information described above may be provided by third parties, who are authorised to use this personal information for these purposes.

Information collected from this website may also be used to determine demographic and usage patterns. Personal identification information is not used for this purpose. This anonymous information is then used to better develop and tailor this website and our products and services for our customers and potential customers. This non-personal information may be passed on to third parties.

We may use your personal information for direct marketing or promotional activities. However, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.

Other than for the purposes described above, we will not use your personal information without your prior consent. The only exception to this rule is where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where it may be required by law such as in a response to a warrant, subpoena or other legal process.

We take reasonable steps to ensure the security of all information we collect from risks such as loss or unauthorised access, destruction, misuse, modification or disclosure of data. For example, your personal information is maintained in a secure environment which can be accessed only by authorised personnel.

However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk.

We will not disclose or pass on your personal information to third parties unless it is in accordance with this privacy statement or with your prior consent. Information may be provided to third parties:

where any functions or services are being outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose

where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where it may be required by law such as in a response to a warrant, subpoena or other legal process.

We do not generally disclose personal information to overseas recipients and will not do so before taking reasonable steps to ensure that an overseas recipient is compliant with Australian Privacy Principals (“APP’s”), other than APP 1.

If you have any concerns or questions or would like to opt-out of direct marketing promotions, please use contact details as found in this website or alternatively please send an email to [email protected].

Thank you for taking the time to read our Privacy Statement.

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