Here's how to say 'no' with finesse

Many of us have been in a position where a boss, co-worker or client asked us to do something we know is a bad idea or a complete waste of time.

More often than not, we bite our tongues to be a team player. But if we can save the company from a giant public-relations or financial fiasco, why shouldn't we speak up?

Dianna Booher, author of the book "Communicate with Confidence: How to Say It Right the First Time and Every Time," says there's an art to saying "No" without alienating other parties:

1Start on a positive note.

Remember to keep your body language and tone in check, and be supportive of the new idea. Don't be defensive. Allow yourself time to mull over what the person has said and see if you can accommodate it in any way.

2Learn to say "Yes, and ..."

Then, explain how the work could be accomplished and if that means certain elements would have to change to complete the project or task.

3Offer explanations.

Sometimes, people make unreasonable requests because they don't have a grasp on the amount of work that goes into certain projects. Help them understand the steps and time involved, and if that's the solution they want, how it would affect the business overall.

4Provide alternatives.

Figure out the other person's goal and offer options that are more cost-effective, timely and manageable within your workload but provide the same results.

5End with goodwill.

Always wrap up a "No" conversation with a positive, and outline what you'll be able to achieve and the next steps or a timeline. If no alternatives are possible, offer to join future discussions or talks.