Railways to pay Rs 5 lakh compensation on loss of bags: Court

The railways opposed the demand made by the couple citing reasons that the luggage was not booked and it wasn't the railways responsibility to ensure the safety of the luggage.

A consumer court has held the railways responsible for the loss of bags belonging to a couple travelling on the Jammu Tawi Express.

The court has asked the railways to pay compensation to the tune of Rs 5 lakh to the couple for the loss, the Times of India reported.

In May last year, Shaileshbhai and Meenaben Bhagat, who have a shipping business, were travelling on a 2-tier AC coach of Jammu Tawi Express when their handbag was stolen between Mathura and New Delhi.

The couple registered a police complaint against the Railways but did not receive any response on their compliant. The couple then decided to take the Norther Railways to court and sued its general manager in Jamnagar's Consumer Dispute Redressal Forum. They asked the railways to pay a compensation of Rs 5 lakh as they were carrying valuables worth Rs 2 lakh.

The railways opposed the demand made by the couple citing reasons that the luggage was not booked and it wasn't the railways responsibility to ensure the safety of the luggage. However, the consumer court rejected the railways' arguments. The forum said that it is the responsibilty of the TT to ensure that no one who does not have a booking boards the reserved coaches.

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