Case studies

Project Description

HSBC Bank plc is one of the largest banking and financial services organisations in the world. HSBC’s international network comprises around 7,500 offices in over 80 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

Challenge

Minute-taking for confidential Employee Relations (ER) / HR meetings.HSBC require their minutes edited as an in-depth summary written in the past tense. This enables them to have an accurate record of the meeting which can be referred to in future proceedings.

Approach / Solution

Our minute-takers attend HSBC’s ER, disciplinary and grievance meetings across the UK. We also remotely attend meetings by dialling into conference calls

Global Lingo’s writers produce detailed summaries of the proceedings, enabling HSBC to have independently recorded minutes of highly sensitive discussions

On an average week we cover twenty meetings, ranging in duration from 20 minutes to several days

We deliver fully formatted documents within 48 hours of the completion of conference calls and within five days of meetings we attend in person.

Our writers use fully encrypted laptops and all files are securely delivered as password-protected zip files.

Benefit

We can attend meetings at very short notice, meaning that HSBC can rely on an efficient service even in emergencies.

“The support received was very good and appreciated as always. Very professional and efficient.”