We are looking for a Director of Customer Service to be responsible for managing Customer Service teams by ensuring quality and efficient service in an incoming/outbound call center. The Customer Service Director is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service.

Roles and Responsibilities:

Coaching and supervising employees in customer service and business partner support in order to achieve high performance

Generating regular statistics showing the quality and quantity of incoming and outbound calls

Working with internal departments to promote sales to new and existing customer accounts

Partner with management team to align customer service department policies and systems with the company’s objectives

Processing and following up with trade show leads for Agriculture veterinary and consumer division.

Processing and documenting information in the appropriate areas for the initiation of Suspected Adverse Events and Customer Complaints

Strong interpersonal skills and the ability to work well in a team environment required. Applicant must be proficient in MS Office Suite

Education and Experience

This position requires a bachelor’s degree or equivalent number of years of experience. Applicant must possess a minimum of five years of management experience in a professional customer service environment.

Supervisory Responsibilities

Customer Service and Business Partner Support teams

Recruiter to Recruiter Comments

-Must have good job tenure

-Minimum of five years as a director in a professional customer service incoming/outbound call center environment

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