Frequently Asked Questions

Q: What is a video codec?A: Visit the Microsoft FAQ page dedicated to video codecs here.

Q: DeskScapes is telling me I don't have a video codec. What does that mean?A: Windows 8 no longer includes a MPEG2 video decoder by default(most Windows 7 installs do include this). We recommend video dreams be encoded as .AVI or .WMV files to be compatible with Windows 7 and 8. MPEG4 dreams in AVI format (NOT MPEG 4 part 10/h.264) should work fine as well.

The WinCustomize.com Dream library includes dreams that are compatible with both Windows 7 and Windows 8.

Q: What are the minimum video card requirements to run DeskScapes?A: See here.

DeskScapes Troubleshooting Guide

The purpose of this guide is to walk DeskScapes users through steps to diagnose why animated wallpaper will not apply. There are key pieces that DeskScapes requires must be working in order for animated wallpaper to apply.

This guide will outline what do to in order to check that all of these pieces are working.

MPEG-2 Video Codec

If you are reading this document and are not familiar with the concept of a Video Codec a quick visit to this page is in order to familiarize yourself with codec software.

To display video dreams with DeskScapes, an MPEG-2 Video Decoder must be installed on your computer. Certain versions of Windows Vista (Home Premium and
Ultimate) and all versions of Windows 7 include a codec provided by Microsoft (the Microsoft MPEG-2 Video Decoder). DeskScapes has been fully tested with the Microsoft MPEG-2 Video Decoder.

In order to determine if you have a proper video codec utilizing a third party utility usually works best. We usually like to use this utility called NirSoft InstalledCodec. You can download NirSoft's InstalledCodec from here.

Once you have this utility install it and fire it up. If you are working with our support team, it is helpful if you redirect the output of InstalledCodec to a file and send it to us. You can do that by typing:

InstalledCodec /stext MyCodecs.txt

There are many codecs available on the market. If you are a Windows Vista Ultimate or Windows 7 user Microsoft includes a
MPEG-2 Video Decoder with the operating system. In the InstalledCodec output the Microsoft supplied codec looks like this:

A common issue that people see when a codec that is not compatible with DeskScapes is installed and overrides the supported MPEG-2 Video Decoder. An easy way to test if this is your problem is by loading up InstalledCodec, selecting all of the list and hitting F7 to disable all of them. Then sort the list by the Microsoft "Company", select all of the Microsoft codecs (or just the Microsoft MPEG-2 Video Decoder listed above) and hit F8 to renable just the Microsoft video codecs.

If this resolves any issues with dream files applying on your computer, you can slowly add back (re-enable) codecs until you discover which one is giving
you problems. Once you decide which codec(s) are giving you problems you should remove the culprit by disabling or uninstall the program that it installed with and if necessary find a replacement codec that does the same thing, but is compatible with DeskScapes.

For those who don't have a Microsoft codec included with their operating system (pretty much everyone except for Home Premium and Ultimate) users, there
are third party codecs available. In our testing, the codecs included with Cyberlink PowerDVD Ultra and PowerDVD DX for Windows appears to be compatible with video dreams. Currently there are known compatibility issues with some of the video codecs bundled with Nero's 7.x product; we recommend users upgrade to version 8.x to avoid issues. As a workaround users can utilize
one of the following pieces of software to disable problematic video codecs on their systems: Microsoft
provides a codec manager. A codec manager will allow users to view what codecs
are installed and enable/disable those codecs as well as set defaults for preference.

DirectX

In order for DeskScapes to run all of the files necessary for DirectX9 must be installed and functional. DirectX9 comes with Windows Vista and Windows 7 so this should
not be an issue. However sometimes files are corrupted or deleted which would break DirectX. So validating that DirectX is functioning is a necessary step in troubleshooting DeskScapes.

The easiest way to check to ensure DirectX is working is to run dxdiag. This program can be found on all installations of Windows Vista and Windows 7. Again, if you are
working with our support team to troubleshoot DeskScapes, please redirect the dxdiag output to a file like this:

dxdiag /t MyDirectXInformation.txt

This output is especially helpful for us because it also includes video hardware and driver information. We have found issues with some hardware / driver combinations so including this output in emails to support is very helpful.

When you run dxdiag in GUI mode (just click on the Start button and type "dxdiag" without the quotes in the search field then press enter), click on the Display tab and make sure there are "No problems found" (listed in the Notes section at the bottom of the dialog).

Desktop Windows Manager (DWM)

In order for DeskScapes to run in Windows 7 and Vista, the Desktop Windows Manager needs to be running. Most computers capable of running Windows 7 and Vista in all its glory (with all of the cool glass effects) will, by default, also be running the Desktop Windows Manager. Sometimes DWM may crash, you can re-launch the DWM from an
administrative command prompt (right click on the CMD shortcut from Start/Programs/Accessories/Command Prompt and select Run as Administrator) by typing the following:

net stop uxsms (makes sure it is stopped, just in
case it is running but not responding)net start uxsms ()

If this solves the problem, but when you reboot DeskScapes stops working again, the most likely cause is that for some reason Windows has shut off the DWM. Without the DWM DeskScapes will not apply dream files. The most common cause of the DWM being disabled is because the Windows Experience Score for the Graphics is below 2.0.

The reason Windows scores below 2.0 on graphics is due to an underpowered video card. Most modern video cards will score over 2.0 on the Windows experience score. However, one issue that might arise if Windows 7 or Vista was installed BEFORE installing a new graphics card. Once Windows 7 or Vista records the WEI score, the benchmark needs to be run again to update the score for the new card. So if you have recently replaced your graphics card and your WEI score is still below 2.0 Update your score on the Control Panel, Performance Information and Tools dialog.

DeskScapes Installation

Ensuring that all of the files for DeskScapes are present and installed correctly is crucial to the successful operation. If you check all of the other
things above and DeskScapes is still not working try uninstalling and reinstalling DeskScapes. That that point if themes still do not apply,
please contact our support at the following email.

When sending an email to support for DeskScapes, please attach output from dxdiag and InstalledCodec (process listed above to obtain output from those programs into a file). In addition, please include this file if it exists %programdata%\Stardock\DeskScapes\error_log.txt.