Once you log in to the University’s Central Authentication Service (CAS) there is a timeout period of 2 hours – so if you have been logged into CAS for longer than this time, you will find that podcasts no longer play. To remedy this – you simply need to logout and log back in (via the button to the top right of the Video Portal) and videos should play correctly.

If you notice a problem with one of the podcasts (such as black video or no audio) this could be for a number of reasons, such as technical failure or a microphone being muted. We do monitor the system as best we can to try and prevent such issues, but sometimes they do occur.

You can download podcasts to watch on your own device by pressing the ‘Download’ button which is beneath the video player on the Video Portal – videos will be saved as MP4 files. Note that you can only download videos on a desktop/laptop device as the download button will not be visible on a mobile device.Downloaded recordings are for your own personal use only – you are not permitted to give the recordings to anyone else, post them online or distribute them in any way. Students found to be in infringement of this may be subject to disciplinary proceedings.

As part of our ongoing commitment to support disabled students a special adaptation has been made to the lecture capture service.
If you are a disabled student registered with the DASS Office and they have specified that you need recorded lectures as part of your support plan, we will record all lectures in equipped rooms even if the lecture has been opted-out of the recording process.
For further information and advice relating to podcasts as a form of disability support, please contact the DASS Office.

How to report a problem

To get in touch with us, please raise a ticket via the Support Centre.