Teradici Product Support & Maintenance

Time is money - making downtime very costly to your organization.

You've spent the time and money to build a cloud computing environment, optimized and integrated with other critical systems to support business processes. By protecting your data assets through a virtual desktop strategy, your business will realize increased IT efficiency and improved privacy and intrusion protection. However, any downtime—whether in the data center or at an end-point—can negatively affect customers, users, and your brand promise.

We invented PCoIP. So, we know how to make it work in even the most demanding situations.

With a Teradici Support & Maintenance package, your business will be protected from disruption and downtime while maximizing IT productivity with access to the latest software upgrades and updates.

Overview

Defined Service Levels

Protect your business against disruption by gaining priority access to our PCoIP experts. We offer defined service levels so that you can be confident that your issue will be addressed within a defined response time. Our dedicated support team members will help you address issues quickly.

24x7 Support

Maximize IT productivity. Get 24x7 product support for severity 1 issues and access to the PCoIP community forum, on-line portal, knowledge base, training videos, product documentation, and downloads.

Product Updates and Upgrades

Teradici's Product Support & Maintenance offering provides you access to software upgrades, updates and the latest product fixes to help you protect against business disruption and downtime.

Teradici provides an extensive knowledge base where customers can search for relevant knowledge base articles for the issue or problem they are encountering. In addition, Teradici’s PCoIP Community Forum allows users to have conversations with other IT professionals to learn how they resolved issues, find answers to common questions, and participate in peer group discussions.

Teradici’s Product Support & Maintenance offering provides customers with defined service levels and 24x7 support for severity 1 issues. On software, it also includes access to updates and upgrades for the product. For complete details see www.teradici.com/support/terms-and-conditions

The PCoIP Community Forum allows users to have conversations with other IT professionals to learn how they resolved issues, find answers to common questions, and participate in peer group discussion. communities.teradici.com

​Teradici provides an extensive knowledge base where customers can search for relevant knowledge base articles for the issue or problem they are encountering.

The Product Support Identifier (PSI) is a unique code that provides access to Teradici Technical Support with defined service levels. The PSI is generated as part of the order process and delivered by Teradici to the customer as well as the selling entity or entities via email.

In order to file a support ticket, customers will be required to log in to the Teradici Support Site at techsupport.teradici.com and enter in a valid PSI. Only with a valid PSI will customers be able to submit a support ticket.