Please be aware that all suppliers involved in supplying your non-geographic numbers will be required to authorise porting of your number(s). The lead time required can vary depending on how many suppliers there are.

Porting International Numbers

SureVoIP can port numbers from most other countries, including France, Germany, US, Canada.

Porting away from SureVoIP

We provide excellent customer service and a stable product suitable for business communications. If you are at all unhappy with the service provided by SureVoIP then please contact us in the first instance so we can put things right. We do understand, however, that customers may wish to change suppliers as their needs change.

If your mind is made up and you wish to port your number away then you will need to contact your new provider to begin the porting process. They will make all the necessary arrangements to ensure your numbers are transferred over successfully.

The charges to port numbers away from SureVoIP can be found at Number Porting under Export Costs.

Companies we have a porting agreement with

The following communications provider can port numbers from SureVoIP:

aql Wholesale

BT

Gamma

Ofcom General Condition 18 requires that all communications providers allow their customers to switch providers and keep their numbers. If your chosen communications provider is not in the list above, check with them as they may be a reseller of a provider we do have a porting agreement with - but even if they are not, request that they enter into a porting agreement with Suretec Systems Ltd t/a SureVoIP.