We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 5 out of 5 by ShirleyK Comfortable Pillow
Good price for a firm and comfortable pillow. This was bought as a spare but has been upgraded for every day use.
29 January 2015

Rated 2 out of 5 by AB100 Too soft, maybe?
When I received this pillow I was surprised at how flat it was, it seemed like it had only half the filling. It also felt much softer than I expected.
I decided to return it and so did not take it out of its cover. When taking it back to the John Lewis shop in Newbury I noticed that the unpacked pillows on show were often much fuller than when in the packs - an assistant told me that when the pillows have been unpacked for a few days they aerate and fluff, with the consequent dramatic increase in height. This is because the pillows are vacuum packed, presumably to ease transport.
Another point about this pillow is that the web site description of Medium/Firm is wrong - the pillow pack states it is Medium, and in the shop the Firm part has been crossed out. I was told that this pillow has been reclassified as Medium instead of Medium/Firm. Pity the web site has not caught up yet.
Perhaps I should have kept this pillow and tried it: after a few days unpacked and once inside a pillow protector and cover it might have felt much better.
18 October 2014

Rated 5 out of 5 by Happy73 Perfect pillow
My husband likes to use two pillows with the top one being really soft so this is perfect for him. It is great to be able to choose just the right pillow for each of us -
soft for him and firm, anti allergy for me. Well done John Lewis.
08 July 2014

Rated 4 out of 5 by JaneMM Comfortable and firm but not hard
Pillows are very comfortable, just firm enough without being hard.
23 April 2014