Re: Unable to purchase xFi pods

webbdane - Can you please let me know which error message you are getting when trying to order Pods?

Thanks!

Rachel

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Unable to purchase xFi pods

Yes, they were no help. Said the only way to purchase was on-line. I explained the issue, and she said she just couldn't help?! It looks like several of the comcast employees on this board have helped people, which is why I posted here.

Re: Unable to purchase xFi pods

webbdane - Thanks for providing the error message. I will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Unable to purchase xFi pods

webbdane - Let me try that again!

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Unable to purchase xFi pods

Why private messsage the original poster when there are many people with the same problem? The site ALWAYS states that the pods are unavailable. Telephone and on-line assistance are no help. What is the situation? Anyone know what is going on?

Re: Unable to purchase xFi pods

I ended up going to the xfinity store to buy.....never found out why I couldn’t do it online. The private message to me included a number that I called, that basically told me to go to a store to purchase.....

Re: Unable to purchase xFi pods

Thank You Webbdane -- Comcast/Xfinity makes it hard at times -- can't buy on-line -- can't getg the phone number for a local store -- on-line support is clueless -- they are now just another low performing service company with lousy customer support -- and they wonder why people don't love them

Since webbdane did have a compatible device and was still unable to purchase the pods online, that is likely why a private message was requested. There can also be certain account issues/limitations that may be preventing you from purchasing pods if you have our Xfinity internet service with a compatible device and still cannot complete the order online. Keep in mind, these can also be purchased at your local Comcast service center, as needed. Thank you.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Unable to purchase xFi pods

webbdane - I apologize for the service you were provided -- The team I directed you to should have been able to process an order for you via phone. I will follow up with them to see what happened.

mhotz001 – I apologize for the frustration. Are you trying to order Pods? If so, which error are you receiving?

ComcastMorgan – Thanks for chiming in. You’re right – if a customer with a compatible device is still unable to purchase Pods online, it may be due to certain account issues/limitations.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Since webbdane did have a compatible device and was still unable to purchase the pods online, that is likely why a private message was requested. There can also be certain account issues/limitations that may be preventing you from purchasing pods if you have our Xfinity internet service with a compatible device and still cannot complete the order online. Keep in mind, these can also be purchased at your local Comcast service center, as needed. Thank you.

Re: Unable to purchase xFi pods

Customer Centers in New Hampshire, Portsmouth, Somersworth, are telling me they have never sol them in their stores. Text Msg Help Site was a complete waste. I was instructed to go online to order, where I keep getting the same answer, "Sorry, it looks like this product isn't available for you to purchase right now. Please check back again soon." I use the Xfi SB6 by Technicolor". In view of the numerous low reviews of same, they may have scrapped all of the current stock and are waiting to release a new version. In any event, every time I've had a problem, I know I will be getting into an extended waste of my time, EXCEPT for one upper tier Tech named Tony, who diagnosed my problem within 5 minutes of contacting me. It took 30+ minutes however to convince a tier 1 tech to move my problem up the chain of command. Comcast, Please pay attention to your customers. rr

Re: Unable to purchase xFi pods

ren1pa - I apologize for the frustration. I will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!