Hong Kong and Macau TTS Client Operations Head

Technical Skills

Compliance

Costing

Customer Service

HR

Negotiation

Process Improvement

Quality Control

Succession Planning

Job Description

Hong Kong and Macau TTS Client Operations Head

Location: APAC-HKG-Hong Kong-Hong Kong

Actively engage with TTS business, Coverage and other functions to provide strategic direction from an TTS Client Operations perspective; prioritizing technology innovation for TTS Operations, maintaining a strong focus on the delivery of high quality customer services through TTS CO processes and platforms that are reflected in high degree of customer satisfaction

Managing human, processing and system resources to maximize quality and quantity of service while managing cost effectively

Take a leadership role in exploring and developing key themes within TTS Client Operations such as re-engineering through LEAN, optimization, centralization, RPA, straight-through-processing and outsourcing, leveraging organizational resources within and outside TTS Client Operations to drive and implement these initiatives

Maintain a strong control and compliance environment throughout the TTS Client Operations organization that can rapidly adapt to changes in the regulatory and compliance environment; proactively escalating addressing all issues timely and competently through the drafting, implementation, and tracking of relevant Corrective Action Plans (CAPs)

Maintain permanent controls readiness, an effective control and compliance environment in all departments

Support regional and country financial and resource goals and actively delivering on TTS Client Operations expenses and FTE

Develop a management team of direct staff that are best-in-class in their respective roles, and manage a diverse pool of Operations human resources, establishing succession plans to ensure business continuity

Promote a conducive and inclusive work environment marked by high morale, team spirit, diversity and meritocracy driven, throughout the TTS Client Operations organization supporting Employee Satisfaction activities and related indicators

Qualifications

Be a strong manager with significant experience in managing and understanding organization at a country or regional level •Superior people leadership/management skills

Ability to learn quickly and work under pressure and able to manage effectively in a matrix environment

Customer oriented. Able to deal with internal clients in a positive manner and help deliver solutions that benefit the business

Strong influencing and negotiation skills. Ability to explore alternatives and positions to reach outcomes that are supported and accepted by various parties

Proactive and dynamic with strategic mindset. Able to identify and resolve issues quickly and effectively

Ability to work effectively in situations requiring analytical, interpretive and problem solving skills

Analytical skill and experience in process improvement. Good knowledge of process, productivity & must be knowledgeable in system

In-depth knowledge of TTS products (i.e., Payments, Trade, Receivables, Cards, Service, Account Services, etc.) and the operation activities aligned to delivering them as well as general understanding of TTS Technology

Ability to quickly understand local legal and regulatory requirements, and exposure to regional/global regulatory requirements, and a strong aptitude to design process and people to comply with them

Experience in control, quality management and re-engineering

Degree in Business, Finance, or Operations Management

Employment Type

Full-time

Education Level

Bachelor

Language

English, Cantonese, Mandarin (Putonghua)

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