Will Lumion run on your laptop PC?

Lumion requires a PC with a fast NVIDIA or AMD graphics card with at least 2GB memory. If your laptop PC has a slow graphics card with less memory, or, if it only has an Intel HD graphics card, then your laptop PC is unsuitable for Lumion. The result will be graphics errors and driver crashes if you try to use Lumion. Please click here to see if you can run Lumion on your laptop PC.

Which graphics card do you need?

Your graphics card must have a minimum of 2,000 PassMark points on this benchmark list and at least 2GB memory. Click here to find out which graphics card your PC has. If you want to work on more complex scenes with more models and materials you will need a graphics card with more PassMark points and memory:

What other resources can you look at to learn about Lumion?

Can you install Lumion on a Mac?

Lumion is not available on OSX, and there are no plans to make Lumion available on OSX. WMWare Fusion is also not supported. However, if you install Windows on your Mac via Bootcamp, you can install Lumion on the Windows partition.

Please note that using Lumion on Macs is not officially supported. Act-3D provides no warranties on any of the functionality in Lumion and does not accept any liability claims arising from the use of Lumion on Macs. Please also note that Macs often do not have very powerful graphics cards and will struggle when running Lumion. Please click here to check if your Mac‘s graphics card is suitable for Lumion.

​Can you use Lumion without an internet connection?

We do not recommend using Lumion without an internet connection as the license system requires internet access when starting up and shutting down Lumion. However, if you have a smartphone with internet access, you can set it up as a mobile WiFi hotspot (Click here to see a guide for Android phones). That way, you can connect your laptop PC to your smartphone, and start up and close down Lumion without problems.

​How do you resolve a „No internet connection found or unable to connect to server” error?

Please click on this link. If it does not say „LOGINFAILED”, it means that something on your PC is blocking internet access for Lumion, and you must proceed to the next step below.

Please make sure that Windows and your anti-virus/firewall software allow Lumion to access the following website addresses via HTTP (port 80) – then proceed to the next step:– backup.lumion3d.net/* – license.lumion3d.net/*

If this doesn’t fix the problem, please follow the instructions on this website to fix potential DNS problems.

​How does background rendering work in Lumion?

Lumion always renders movies and image sequences in the background (which correspond to the MP4 and Images tabs in Movie mode), so that you can check your emails etc while it is rendering. Background rendering is not supported when rendering a still image via Photo mode or the Single tab in Movie mode.

IMPORTANT: Please follow these instructions when you render videos or image sequences to ensure that the background rendering process works as expected:

Do not switch to another program until the first image is done rendering.

Do not move/re-size/minimize the Lumion window.

Do not bring up the Task Manager.

Do not click on the Show Desktop button in the lower right corner of Windows.

Do not let Windows return to the Windows login screen or the screensaver (see below).

Doing any of the above will cause Lumion to lose the connection to the graphics card and will reset the exposure in Lumion when rendering is resumed which means that the video has to be rendered from scratch again.

If your PC switches to the screensaver or to the Windows login screen after a few minutes, rendering will also be interrupted. You can prevent this from happening by running the Windows Media Player in the background, e.g. with playback of a few songs set to repeat.

​Where are Lumion scenes and imported models saved to?

Please click here to see where Lumion scenes and imported models are saved to (and how to change this location).