Tag Archives: Apple Training

If you’re deploying Mac in your business, but your tech team are more Windows whizzes than Mac management maestros, it always helps to get a bit of guidance on how the new system differs, in the form of technical training.

So we’ve developed our macOS Core Essentials training course just for that. Run by our friendly systems engineers, who have bags of real world experience managing Mac in business environments of various size, it’s the ideal way to make sure your tech team understand the core functionality behind macOS, how best to manage it, and how it compares to similar Windows environments, so your business can get the most from your system.

Who’s it for? Our macOS Core Essentials training is for helpdesk teams, technical co-ordinators, service techs, ICT technicians etc who are deploying macOS for the first time. It’s designed to help technicians who are familiar with Windows systems to master the key functionality of macOS and understand Apple’s technical terminology where it differs from Windows standards.

What does it include? The training will include demos of Apple hardware and software, plus a deep dive look at supporting macOS devices delivered by a senior systems engineer from Jigsaw24. If you’re managing your Apple devices using Jamf Pro, we can also provide an overview of how these will work to manage your devices, and what you need to know to get devices profiled, managed and working with your other internal systems.

As well as being accredited by Apple, our engineers have practical experience designing and supporting mixed platform enterprise environments, so can advise on how to address real world issues you’re likely to find in your environment. You can see the full course curriculum here.

Who’s running it? It’s all delivered by our senior systems engineers. As well as being accredited by Apple, our engineers have practical experience designing and supporting mixed platform enterprise environments, so can advise on how to address real world issues you’re likely to find in your environment.

Where does it happen? This is an all day session, and can be held at our Nottingham or London offices (where we’ll provide lunch), or at your place (in which case you’ll need to bring sandwiches).

How much does it cost? £350 per person (minimum booking three people).

– Want to book your team onto our macOS Core Essentials training course? Get in touch on the details below…

Whether you’re a whizz with Mac computers and iOS device deployments, or a complete newcomer to Apple hardware and software, a little training (or a quick refresher) never goes amiss. So we’ve put together a catalogue of Apple training courses designed for end users and tech admin staff within businesses – all hosted by Apple-accredited trainers and certified Apple technicians – to make sure you’re up to speed with the latest versions of Apple operating systems, and the techie stuff behind it all…

How do these benefit my business?

Our Apple training programmes are tailored for every business type and every level of staff, from executives to sales staff to technical teams. If your end users are just making the move from PC to Mac, we have introductory courses that will get them acclimatised with the user interface culture shock, and user experience workflow including iCloud and the like, as well as get them moving from Microsoft Office apps like PowerPoint to using Apple’s own powerful Keynote software.

For technical staff, we’ll take the guesswork out of iOS and macOS, going deep into how to manage devices using mobile device management (MDM) solutions like Jamf Pro, and all-round support for IT staff, including everything from troubleshooting to cross-platform integration.

As each of our training courses are run by experts with years of training supporting Apple systems in the wild, you know you’re getting relatable real world advice and support (all from a friendly face). In essence, each course will help you:

– Get the most from your Mac, iPad and iPhone, receiving the full Apple experience.

– Learn best practice at the same time as colleagues, leading to safer, more uniform IT usage that stays in line with company policies.

– Mitigate the dip in productivity that usually happens when you switch to a new system.

– Remove the need to hire new support staff, as your in-house team will already be clued up on the key technical aspects of Mac and iPad.

– Ensure you get advice on real world scenarios from our experienced engineers, rather than generic training from someone who’s not in the field.

– Get to grips with MDM, VPP, DEP and Jamf Pro.

Sharan Matharu,Assistant Principal at Sidney Stringer Academy, had this to say about our Apple training: “A week after the training, people are still coming up to me saying, ‘Thank you. I was really apprehensive about the training initially, I used my iPad for email and that was it, but now I feel much more confident.”

What courses are available?

For end users…

User experience: This is designed to help end users get the most out of their existing Apple devices by getting everyone familiar with the latest features in iOS and macOS, as well as teaching people to sync devices, set up iCloud, and work on iWork and Office documents on all their Apple devices.

Moving to Mac from PC: If you’re introducing Mac computers into your organisation for the first time, this training will show end users how to perform all their day to day tasks on a Mac, familiarising them with the UI, key functions and key apps.

Keynote for iPad or Mac: In this course, you’ll get to grips with using Keynote for iPad or Mac, and why it’s so perfect for business. Learn how to create visually engaging, clearly organised and personally expressive presentations, and develop strategies to share and collaborate.

iPad or Mac skills for business: This course is all about developing iPad or Mac skills specifically for a business environment. You’ll identify and explore the fundamentals and features of your iPad or Mac, and learn how to personalise iPad or Mac settings and use built-in apps for business.

For tech teams…

iOS core essentials: This course is for small groups of helpdesk specialists, technical coordinators, service technicians and others who support iOS users. It is aimed at ICT technicians who deploy and manage Apple iOS devices. We can also offer specific training on your organisation’s chosen MDM solution, such as Jamf Pro.

OS X core essentials: This training session will be conducted by a Professional Services System Engineer from Jigsaw24, and has been designed to ensure attendees understand the core functionality behind macOS, how best to manage it, and how it compares to similar Windows environments. These features will be referenced where this helps comparison to the macOS support and client management experience. We will include specific reference to the market-leading MDM solution Jamf Pro, plus OS X Server Profile Manager features.

Introducing new iterations: Before you move the office onto the next version of iOS or macOS, this course gives them the chance to work on updated machines and learn the new lay of the land. We’ll cover the changes, their benefits and how to troubleshoot them if anything goes wrong.

How much does it cost?

Our courses range from three hour sessions for cracking Keynote, to half or full day sessions for the more complex courses aimed at tech teams. Most can be taken either at our place in Nottingham or Soho (usually with a lunch and refreshments, as well as takeaway documents, thrown in), or round at yours. They can also be tailored to different numbers of candidates, from one user up to a group of ten. As such, pricing differs slightly, so please get in touch for a quote on our Apple training courses today!