Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send email to sales@sailingusintl.com

Who are our customers?

Sailing (U.S.) International is a Business to Business B2B operation. We supply wholesale distributors, retail stores whose intention is to re-sell and/or distribute our products and/or services. A valid Federal Tax ID Number or State Resales certificate number is required for US based customers.

What is your minimum order?

$250.00 of products and/or services. Please note that the cost of shipping is NOT included in the $250.00 minimum. Freight charges are based on UPS published rates. A $250 minimum order applies to re-orders too.

How do I place order?

By phone, fax, e-mail, or online by using this web site.. You can also visit our showroom and place an order in person. For all orders placed on our web site, please realize that Sailing (U.S.) Int’l will only hold an online order in our system for five (5) working days. If you need to arrange payment, arrange for a shipping forwarder please do so within five working days.

What is the turn around time for shipment after an order is place?

When orders are placed, our sales department will go over your order and send you a confirmation. Once payment is received, the order will ship within 24-hours

Can you drop ship?

We only drop ship wholesale orders of $250.00 or more. We do not drop ship for e-tailers that do not hold any of their own stock

Do you have a printed catalog to give out to customers?

We do not have any printed catalogs, due to constant changes in products, and believe that having our catalog online would be a better fit for us.

What about defective toys?

Sailing (U.S) International Corp. guarantees that all the toys we distribute will be free of manufacturer defects. Claims for defective merchandise must be made within 5 days of receipt of goods. Please contact our office during business hours for a Return Merchandise Authorization Number (RMA).

What is your return policy?

All our products are sold outright. We do not provide sales on a guaranteed sales basis; however, if the merchandise has manufacturer defects, please contact our office within 5 days of receipt of goods for a RMA number. When the goods are received into our warehouse and inspected, a credit will be issued back to either your credit card or your account. If you are unable to use the on account balance, we can send you a check for the credited amount.