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Viet - E-Reader Tech, Technician

Category: E-Readers

Satisfied Customers: 37491

Experience: Troubleshoot issues with E-Readers.

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I just downloaded a new book but it has not appeared in my

Customer Question

I just downloaded a new book but it has not appeared in my library ,but when I go in to my library the last book is is still on view and when i go in to it it comes up cannot open it is locked or corrupted what do i do

Sorry, this could be a hardware issue. Can you press & hold the power on/off button again on the kobo ereader for about 30 seconds, then turn it back on and check/ If needed, charge the kobo.

If needed:

1. If possible, turn your eReader off.2. Locate the small hole, if any, on the bottom of the eReader.3. Unfold a paperclip and slide an end into the hole.4. Press gently until you feel a click. Your eReader should restart

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