Comments for Tom Raftery's Social Sustainabilityhttp://tomraftery.com
Tom Raftery - at the junction of Social Media and SustainabilityTue, 13 May 2014 03:18:36 +0000hourly1http://wordpress.com/Comment on Western Digital My Book Pro Edition II sucks! by PT Northhttp://tomraftery.com/2006/11/20/western-digital-my-book-pro-edition-ii-sucks/#comment-21446
Tue, 13 May 2014 03:18:36 +0000http://www.tomrafteryit.net/western-digital-my-book-pro-edition-ii-sucks/#comment-21446WD Mybook lie is plain and simple not compatible with the Mac. It constantly disappears. WD Quick View software should be reamed WD No View. Has to be removed and reinstalled over and over again only to work a few days and all it will do is present an about box and no clue about the drive. This is probably the worst computer purchase I’ve ever made.Pret
]]>Comment on Western Digital are not interested in customer feedback by Shanehttp://tomraftery.com/2006/11/23/western-digital-are-not-interested-in-customer-feedback/#comment-18683
Fri, 11 Apr 2014 14:56:48 +0000http://www.tomrafteryit.net/western-digital-are-not-interested-in-customer-feedback/#comment-18683I think if you are using Windows XP it will not work, in fact I hard that Windows XP can damage your WD My Book.
]]>Comment on Western Digital are not interested in customer feedback by Shanehttp://tomraftery.com/2006/11/23/western-digital-are-not-interested-in-customer-feedback/#comment-18682
Fri, 11 Apr 2014 14:55:12 +0000http://www.tomrafteryit.net/western-digital-are-not-interested-in-customer-feedback/#comment-18682I will never buy Western Digital again. I have been buying WD My Books, but I have recently discovered that they use Hitachi hard drives and not WD. Hitachi Drives are like the cheapest drive you can buy, they are know to be unreliable so why would they use them? Also WD USB drives are known to overheat and fail. If you use them on a constant basis they will fail. If you turn it on copy some files and shut it off you may be OK, maybe. You must unplug it when not using it and keep it where it can get plenty of ventilation or kiss it good by. So I will NEVER buy WD junk again.
]]>Comment on SQL Server 2005 Express Error 3417 by Victoriahttp://tomraftery.com/2004/09/13/sql-server-2005-express-error-3417/#comment-13736
Mon, 09 Sep 2013 08:12:03 +0000http://www.tomrafteryit.net/views/?p=3#comment-13736Amazing! This blog really helped – thanks! Ours was a compression issue too. We went in to the SQL\DATA file and highlighted all the blue files and right clicked and in properties under advanced unchecked ‘compress’. Noting this for the person above who didn’t understand the compression bit – we didn’t at first get it either.
]]>Comment on Etrawler Ltd owner of Car Trawler and Argus Carhire.com could learn a lot from Easycar! by Jason Falkhttp://tomraftery.com/2009/04/22/etrawler-ltd-owner-of-car-trawler-and-argus-carhirecom-could-learn-a-lot-from-easycar/#comment-13593
Sat, 08 Jun 2013 16:08:06 +0000http://www.tomrafteryit.net/?p=1544#comment-13593Hi All – they have not yet improved.

I was sent an email by Norwegian Airlines recently after booking my flight asking if I needed a hire car. I did and so I clicked the ‘yes’ button. MASSIVE mistake. I entered my hire times (19.30 and 17.30 for the return). I chose the car based upon the fact it was an airport pick-up and not a near-the -airport pick-up.

On the day of travel I received a phonecall from Cartrawler at 3pm asking why I had not collected the vehicle. I explained it was not due to arrive until around 8pm. They knew this, they had my flight number. Somehow their system had recorded times of 10am ad 10.10am respectively. They then told me that the car hire office would be closed at 8pm so I could not have my car. They said the would ask the company to wait for me – but they never rang back. I called the relevant hire car company myself, which it turned out were not located at the airport at all, who refused to stay open an extra hour to allow me to collect. I called Norwegian – they close at 3pm for everything other than to take money from you – of course.

So I called Cartrawler again, their solution was to hire another car – at full price! Awesome.

So I never saw the vehicle. Stranded at Gatwick (too late for trains to my destination, too poor to afford another car or hotel).

I spoke to Cartrawler the next day the person agreed this was a shocking experience and that she had heard of this before! She told me to make a case. Interestingly the ‘make a support case’ button is buried deep within the site – I had to cal back to be guided to it. Also interestingly once you have filled everything out and click the save button it just begins the whole process again without saving – priceless! So I called yet again, emailed them the text and the assistant logged the case.

Then few days later I receive a mail saying it was all my fault – their website could not have made such an error – i.e. the same site that sends people with support cases around an endless loop without registering the case. Sure – that site could never go wrong could it? I work for a hosting company and I manage several sites – we would never be able to say our sites are infallible, all code is prone to bugs – everyone knows that.

I also pointed out that I missed the wrong times on my documents because they were sent in a foreign language (Norwegian) – apparently this was also my fault for not clicking an English documents option – yet I was on a UK version of the site, because I don’t speak Norwegian!!

I had made the point that they had my flight details and they too could have spotted the error, they wrote and this is copied straight for the email:

“I appreciate the fact that all flight details were provided for the reservation but please note that although the rental agents will check the details in most cases. Unfortunately in this instance as the time gap between the original booking time and the time of the flight, the rental agent would have not have been able to confirm that the flight details supplied were correct.”

So what do we have there? Firstly, the initial sentence is not a sentence, I guess punctuation is beyond their remit too. Secondly how does a time mean they are unable to check something? They do not explain – it seems like an attempt to blind someone with good old fashioned BS to me.

Their conclusion is that I am incompetent and can whistle for my refund – but don’t worry they are SO sorry and really understand my frustration, but are keeping my money because I can’t physically extract it – possession is 9/10 of the law.

Avoid Cartrawler, oh and last year in Italy Argus refused to give me a car I had prepaid for, unless I paid £300 for insurance – now I see they are owned by the same company, funny that. Avis at the next desk along were very nice :)

]]>Comment on 15 Twitter tips for beginners – updated by Twitter Tips and Tactics: Which are best for promoting your business? :: Social Biz Local Bizhttp://tomraftery.com/2011/02/09/15-twitter-tips-for-beginners-updated/#comment-13567
Tue, 14 May 2013 13:31:27 +0000http://tomraftery.com/?p=1669#comment-13567[…] well known social media expert Tom Raftery. His article: 15 Twitter Tips for Beginners. (Updated Twitter Tips for Beginners, Feb. […]
]]>Comment on 15 Twitter tips for beginners by Twitter Tips and Tactics: Which are best for promoting your business? :: Social Biz Local Bizhttp://tomraftery.com/2009/02/21/15-twitter-tips-for-beginners/#comment-13566
Tue, 14 May 2013 13:26:02 +0000http://www.tomrafteryit.net/?p=1528#comment-13566[…] Christie Taylor over at JumpStart eMarketing did a review of an article by very well known social media expert Tom Raftery. His article: 15 Twitter Tips for Beginners. […]
]]>Comment on Windows Live Mail deleted ALL my email. Windows Live Email = EPIC FAIL by agooxhttp://tomraftery.com/2008/07/28/windows-live-mail-deleted-all-my-email-windows-live-email-epic-fail/#comment-13544
Sun, 28 Apr 2013 18:34:42 +0000http://www.tomrafteryit.net/?p=1521#comment-13544this worked for me: http://powerphil.wordpress.com/2011/02/11/how-to-recover-email-after-deleted-windows-live-mail-account/
I couldn’t recovery only mails received one day before all my emails were gone.
]]>Comment on Word Cloud of all my Tweets to-date by tomrafteryhttp://tomraftery.com/2013/02/14/word-cloud-of-all-my-tweets-to-date/#comment-13498
Wed, 06 Mar 2013 22:46:00 +0000http://tomraftery.com/?p=1714#comment-13498I’m curious Darren, what did you find and replace?
]]>Comment on 15 Twitter tips for beginners – updated by Ariana Fernandezhttp://tomraftery.com/2011/02/09/15-twitter-tips-for-beginners-updated/#comment-13493
Tue, 26 Feb 2013 20:12:14 +0000http://tomraftery.com/?p=1669#comment-13493Tip# 3 is great advice I didn’t know. Thanks! @arianafernandz (and of course Tip#16)
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