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Caroline's Review

Service

Will Recommend

Price for Value

Caroline

Garden Grove, CA

11/09/2010

Mission Viejo Auto Collision

Car repair due to an accident

Mission Viejo Auto Collision was recommended to me by a friend although they were not my first choice because they were not listed on my insurance list of shops and they are a distance from my residence. After taking my car to the auto shop on the insurance list for an estimate I decided to drive down to Mission Viejo. I was hit on the rear bumper on the passenger side. The bumper had some paint scrapped off and there was a small dent above it. At a glance, my car didnt look that bad. When Art Lucero started examining the car, he pointed out the internal damage the bumper had separated from the panel above it and when he opened the trunk the frame was pushed in and we were not able to remove the tire jack needless to say there was more damage then you could see at first glance. Mr. Lucero explained they wouldnt know the total extent of the damage until they removed the bumper. I was given a very detailed written estimate as well as a verbal explanation of the work procedure needed to fix my car. With Mr. Lucero excellent customer service, I decided to have Mission Viejo Auto complete the repairs. Their staff worked closely with my insurance company and my car is as good as new if not better.