COVID-19 Update: We are experiencing extremely high call volumes. Avoid the wait and use Eastern Mobile & Online Banking for everyday needs. Check on transactions such as government stimulus payments, make payments and deposits, and transfer money. ATMs are also available for making deposits and accessing cash.

As part of the assistance available to existing Eastern Bank customers, we are offering additional support, reviewed upon request, on loans like mortgages, home equity or small business loans, as well as fee waivers for both Eastern Bank personal and small business deposit accounts. Please fill out this form so we can start to review your request.

Other Accounts

COVID-19: Consumer Information

Last Updated: 4/14/2020

At Eastern Bank, we do good things to help people prosper, and during these uncertain times, we’re here to help you get access to the most up-to-date information and relief programs. Our community has faced its share of challenges in the past, and by supporting each other we will once again persevere through this together. Thank you for your business, loyalty and patience.

Consumer Impact Loan Fund

Loans up to $5,000 for existing Eastern Bank and Eastern Insurance Group customers as of March 24, 2020,that offer 0% interest and no payments for the first three months, and a low fixed rate of 3.99% thereafter.

Consumer Relief Requests

Government Stimulus Payments Information

We’re here to help. We know many customers are counting on the government’s stimulus payments to help with financial hardships during this challenging time. Here is the latest information on what you can expect and resources to help.

How We Can Help

The government stimulus payment will be deposited directly into the same bank account reflected on your 2018 or 2019 tax return file, or the account receiving recurring federal benefits such as Social Security retirement or Railroad Retirement and Survivor Benefits.

If the bank account is still active, your payment will appear in it as a direct deposit.

If the bank account is closed, go to the IRS website for the most up-to-date information here.

The information provided is intended for informational use only and is subject to change.

How You Will Receive Your Payment

How can I check the status of a payment?

The IRS has set up the "Get My Payment" application to:

Check your payment status

Confirm your payment type: direct deposit or check

Note: On May 27, 2020, the IRS issued a reminder about some payments being issued by prepaid debit card

PLEASE NOTE: The IRS has been experiencing an abundance of requests using the link above so you may experience delays or technical difficulties when accessing the portal.

In certain cases, the Get My Payment app will be unable to tell you the status of your payment. You may receive this message for one of the following reasons:

If you are not eligible for a payment (see IRS.gov on who is eligible and who is not eligible)

If you are required to file a tax return and have not filed in tax year 2018 or 2019.

If you recently filed your return or provided information through Non-Filers: Enter Your Payment Info on IRS.gov. Your payment status will be updated when processing is completed.

If you are a SSA or RRB Form 1099 recipient, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet.

You can check the app again to see whether there has been an update to your information. Get My Payment data is updated once per day, so there’s no need to check back more frequently.

What if the IRS doesn’t have my direct deposit information?

Go to the IRS website for the most up-to-date answers to your questions here, and to the IRS Economic Impact Payment Information Center for other questions and answers here.

How will I know when the payment has been deposited into my account?

It will appear as a direct deposit in your Eastern account.

Want to find out when your government stimulus is deposited to your account? Set up deposit alerts in online banking.

After logging in, visit Settings --> Alerts to subscribe to the ‘When a deposit is made’ alert.

If I receive a paper check, how can I deposit it?

We encourage customers to use mobile deposit (log in to mobile banking and select Deposit from the bottom menu) or use our ATMs. Our drive-up windows are also available for assistance or you can make an appointment to visit a branch by calling 1-800-EASTERN.

What if the IRS direct deposit information is for an Eastern account I’ve closed and I’m no longer an Eastern customer?

What should I know about the Economic Impact Payments being sent by prepaid debit card?

Nearly 4 million people are being sent their Economic Impact Payment by prepaid debit card, instead of paper check. The debit cards arrive in a plain envelope from "Money Network Cardholder Services." The determination of which taxpayers received a debit card was made by the Bureau of the Fiscal Service, a part of the Treasury Department that works with the IRS to handle distribution of the payments. Those who receive their Economic Impact Payment by prepaid debit card can use them for various transactions.

Find instructions on how to enroll, including links to download our mobile app.

With Eastern Mobile & Online Banking you’ll be able to see when your stimulus payment is made within your account activity and set up deposit alerts.

If you receive a check for your stimulus payment, you’ll be able to make a mobile deposit from the convenience of your home. You’ll also be able to view transactions, check balances, make payments, transfer money, and more.

The government stimulus payment will be deposited directly into the bank account reflected on your 2018 or 2019 tax return file, or the account receiving recurring federal benefits such as Social Security retirement or Railroad Retirement and Survivor Benefits.

The information provided is intended for informational use only and is subject to change.

Government Resources

IRS

We urge you to check the IRS website for the most current information:

Please be alert - scammers attempt to take advantage of events like this to perpetrate fraudulent activity. Therefore now more than ever, we encourage you to remain vigilant at this time to protect yourself.

Always obtain your information from credible sources and if you are unsure of the source, do not take any action.

COVID-19 scams to be aware of:

Unsolicited emails or phone calls claiming to be from organizations such as Centers for Disease Control (CDC), World Health Organization (WHO) or others containing attachments or links. These may attempt to install malicious malware on your device or trick you into providing personal or financial information.

A fraudulent version of a map published by Johns Hopkins University that shares the latest stats about COVID-19 is being used on malicious, illegitimate websites or emails to spread malware that attempts to steal users’ passwords.

Online or phone call offers for vaccinations or offers to send vaccinations for payment of shipping and handling.

Fraudulent requests for donations, gift cards or wire transfers.

Callers claiming to be from the FDIC or other regulatory agencies requesting financial information.

For business customers, callers claiming to be representatives of merchant providers stating that their current provider is closed due to COVID-19 and electronic payment providers need to be switched for processing to continue.

As a reminder, Eastern will not contact you via email asking for personal or financial information, and you should never share sensitive information with anyone via email or other electronic means; whether through the phone, mobile app, social media, etc.