You see the following error code and message when you try to download your Xbox Live profile on your Xbox 360 console:

Sorry, Xbox Live profiles can't be downloaded right now. Please try again later.

Status Code: 800704DC

This may mean that there's a problem with the Xbox Live service, or with your Microsoft account.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running

2017-09-26T22:23:48.8893194+00:00

Solution 2: Verify your Microsoft account security information

If you've just created your account on Xbox.com but have not added security information, you’ll need to do so before you download your profile. This helps ensure that if you ever forget your password or lose access to your account, you can recover it. As extra security, Xbox 360 requires that you add two alternate contact methods.

If you've changed your payment option recently, make sure it was correctly updated in your billing account. If your payment option has expired, you'll have to change to a new credit card or add another payment option.