Inbound Call Centre Service

Our organization takes the time to understand your business goals and then utilize our proven industry-specific inbound call center experience to develop a customized solution that will help your company succeed. Whether your inbound call center service requirements are simple or complex; requires live customer service specialists and/or Interactive Voice Response (IVR) applications, we will develop flexible solutions in order to provide maximum results for your company. By leveraging our extensive experience and leading edge technology towards customer satisfaction, we remain an industry leader and continues to receive numerous industry trade association awards for our inbound call center services.

As of November 2009, we have achieved Payment Card Industry (PCI-DSS) Compliance Certification as a Level 2 Service Provider*.

PCI DSS* stands for Payment Card Industry Data Security Standard and is a worldwide security standard designed to ensure that all companies, regardless of size or number of transactions, who accept, process, store or transmit credit card information maintains a secure environment. The PCI security standards are technical and operational requirements that were created to help organizations prevent credit card fraud, hacking and various other security vulnerabilities and threats. Identity theft has been on the rise for years; being PCI Compliant ensures that every precaution possible is in place to reduce the risk.

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Related Blog Posts

You already know that every call your business receives is a potential opportunity. The way those calls are handled can have a tremendous impact on your reputation, customers’ satisfaction and ultimately, your bottom line. During our 40 years experience answering business calls in North America on behalf of our clients, we’ve learned a thing or two about what it takes to get the most out of the calls your business receives.

To help you optimize your telephone answering process, our customer service specialists have compiled the top 5 rules for answering your business phone. Read more »

You’ve been tasked with creating a customer service budget—not the easiest undertaking given that often, this is the first department to take a cut when businesses tighten their purse strings.

As customer service specialists ourselves for over 40 years, we’ve become well versed in both creating effective budgets internally and helping our clients stay within theirs. To help you create a balanced customer service budget, we’ve compiled our top tips. Read more »