You can only improve what you notice and you can only notice what you measure. If you want to improve some area of your life or work, you have to be able to measure it. Without some way to gauge your progress, you won't know if you are making improvement or not.
For example, when I was running the technical department at a large non-profit corporation, I started measuring our response time for help desk tickets. This was quantifiable data, and by looking at the trends over time, we were able to see if our response time was improving (going down) or getting worse (going up). Without measuring this, we would of had no objective way to measure our performance and we would have been … [Read more...]