If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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St. Tropez Indoor/Outdoor Rug - Sunbrella Solid Border is rated
4.1 out of
5 by
7.

Rated 5 out of
5 by
CI594SHORE from
Looks like real sisal...wish there were more small size optionsI love that the synthetic olefin rug looks like real sisal. Even better the rugs are soft under foot unlike real sisal. I bought a total of 4 runners in 2 sizes and would have bought another if there were a better selection of smaller sizes.
The SUNBRELLA border is great for the locations the runners are in (inside) as they get full sun most of the day and will not sun fade.

Date published: 2017-04-30

Rated 5 out of
5 by
Sunny2Shine from
Tropez indoor outdoor rugI really like the Tropez rug I purchased. I have it in my sun room. The only problem I have with it is that the navy blue is actually darker than I like. I have blue floral furniture but there is very little blue as dark as the rug trim.

Date published: 2015-05-08

Rated 5 out of
5 by
ddixon from
Beautiful Rug - Excellent QualityI purchased this rug with white trim. I use it indoors at the back door to my yard/pool. 2'6"x4'4" is a hard size to find in a rug and its perfect for a doorway because it is not too small or too large. The white sumbrella border is a couple inches wide which looks very rich compared to a thin trimmed rug which can look very cheap. You can tell at a glance it is a high quality rug and it is well worth the price. It is also comfortable (soft) under bare feet. It really pops on my mahogany hardwood floor. I have never received so many compliments on a rug! Everyone notices it and everyone comments that it is beautiful. Don't hesitate to buy this rug.

Date published: 2014-07-28

Rated 4 out of
5 by
fountain from
st tropez rugi bought two these rugs for my kitchen in white 6 months ago and they were very beautiful, but not practical in white! i should have known better for getting them in white. they are filthy dirty just being walked on without shoes even plus we have a dog so they aren't pet friendly in white either. at first i could use a damp cloth and clean off the scuff marks but that took off the protective coat on the fabric so the next time it stayed dirty. i like the look so i'm contemplating replacing them with a black boarder now. just not sure i want to spend the big bucks.

Part of our exclusive Casa Florentina collection, the Lyle Hand Knotted Rug
is artisan crafted using age-old techniques and only the finest wools and dyes. It's meticulously hand-knotted in a traditional Turkish Oushak weave for exceptional depth of color and ...

The soft, tonal palette of spa, grey and caramel in this plush
100% wool rug is an easy fit with lots of our favorite fabrics and wood tones. Hand tufted in a sophisticated Persian motif of flowing vines and stylized ...