Study

Central Disputes and Complaints Desk

There are a number of options open to you if you wish to make a
complaint or object to a particular decision taken by a university
authority. On this page of the Central Disputes and Complaints Desk,
which was created on the basis of Article 7.59 of the WHW (the Higher Education and Scientific Research Act), you will find information
about lodging an appeal or objection or filing a complaint. If you are
registered at Tilburg University, you can file your objection, appea,l or
complaint online on this website.

Informal approach

It is preferable that you take the informal approach
by talking to the person responsible for the problem and trying to find
a satisfactory solution together. An academic advisor or student
counsellor may be able to offer advice or assistance. He or she can also
act as a mediator if you prefer not to enter into a direct conversation
with the person concerned.

Formal procedure

There are also formal procedures which can be taken. These include
lodging an official complaint or submitting a letter of objection.

Complaint

You can submit an official complaint about the course of events
at Tilburg University online on this site if, for example, you are not
satisfied with the behavior of an individual teacher or employee or the
quality of services provided.

If there is a group of students with the same complaint, please
submit a joint complaint on behalf of the whole group rather than a
series of individual complaints.

We strongly recommend informing the Program Committee or
School Council if you have any complaints regarding courses and
tuition, especially if you are not the only student who feels strongly
about the matter. It is worth bearing in mind that there are a number of
student participation committees that represent student interests in particular.

Appeal: Examination Appeals Board (CBE)
You can appeal against all written decisions made by examining boards
and examiners concerning, among other things, examination results, exemptions,
special examination arrangements, admission to examinations, binding
study advice,and the results of the university entrance examinations. More information about lodging an appeal.

Objection: Objections and Appeals Advisory Committee (CABB)
If you do not agree with a decision made by or on behalf of the
Executive Board, you can bring an objection against it, for example, if you
do not agree with the rate of the tuition fee or the level of the management participation grant awarded to you. Your letter of objection
will be sent to the Objections and Appeals Advisory Committee (CABB),
which advises the Exectutive Board about the decision to be made on the
objection.
More information about lodging an objection.