WHMCS/LicenseCube Fail

Realized today that our license for whmcs on the vps site was suddenly invalid. I'm not sure who to point the finger at here, but one of these two really messed up big time. So I figured I'd share with you guys as a warning. Here's the email I got from LicenseCube:

To Whom It May Concern:
We wanted to provide you with an update as to the on-going issue with WHMCS licenses. As you may have noticed, the licenses are suspended and we’re unable to get a response from WHMCS’s support team in regards to the current status.
Being WHMCS’s largest external distributor, we’ve been trying to renegotiate our rates with WHMCS to be more in line with other licensing providers and web hosting providers who also resell WHMCS services, as we always want to try to provide the best possible rates for our customers (If you review the recently hacked WHMCS database, you'll notice that the rates are being unfairly lowered for certain providers whom are also distributors). Unfortunately, WHMCS has constantly derailed conversations by refusing to come to the negotiating table (we have tried to call upon them to be reasonable multiple times).
As a result, Matt Pugh (Founder/CEO) of WHMCS, has taken the step of suspending all your licenses of WHMCS provided by us, and has failed to reply to our requests to keep the communication channels open for further negotiations/resolutions.
This has been a huge shock and has made us take a second look at WHMCS. We ask that you please help us to help you by getting in contact with WHMCS and asking them to continue a line of communication, which will allow your licenses to be reactivated and fair and balanced negotiations to continue.
Once again, we apologize for the issues that you are facing and we are certainly committed to providing the best services possible in assisting to resolve this case.
Thanks again for your understanding and cooperation.
LicenseCube Team

It is unfortunate it left users out in the cold.
This should not happen, no matter how hot the negotiations are going.
What I am reading between the lines is LC will fail.
WHMCS is also not doing great, especially after the last hacked issue.
I wish I had all those popcorn images at hand...
M

Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

Eh, he still made 100k each month after all server/dev bills.
If you care i give you the companieshouse documents from the Whmcs Limited in UK, which also includes the report fillings and VAT bills/returns.
(Though i i guess he paid some developers... lets call it 'external' without any tax, not unlikely)

I can't simple believe people still want to use WHMCS or at least aren't busy looking at alternatives. It's been so many times over the past few years they've proven to me completely incompetent of doing what they do properly. The above once more confirms what an absolutely arrogant person (for the lack of a different, decent word) Matt Pugg is.

If you're a developer it is worth getting your license directly from WHMCS. With that you will also get a second development license that you can run on localhost or a server with that has a password (.htpasswd) lock.

That being said Licensepal is a great place to start. Good prices, helpful and friendly staff, fast response to support tickets.

What goes on between a reseller and their supplier is between the two parties, I couldn't care less. Customer's don't need to understand anything, they can just move on to another reseller or buy directly from WHMCS. Also asking customers to help you, the reseller, negotiate after you've messed up is a new low.

The fact that LicenseCube never sign their emails with a name is just as creepy. "The LicenseCube Team" ... really? It's about the same as one man hosting companies signing emails with "John Doe - CEO of Chep 4$$ Hosting Co."

One has to go by the law... I dont think there are many ppl wishing for taxes, but this is what pays for the relatively better life in EU than in US, for example.
Once this neocon wave will die out, things will be back to normal.
M

Extremist conservative user, I wish to preserve human and civil rights, free speech, freedom of the press and worship, rule of law, democracy, peace and prosperity, social mobility, etc. Now you can draw your guns.

I think LicensePal is cheaper than I was paying. We have an owned license I was just having trouble accessing it at the moment I was setting up the vps site and patience is not something I possess. Solved, finally merged our branding as a result.