Patients & Families

Lake Superior Quality Innovation Network (QIN) would like to assist you in becoming more confident about making health care decisions and participating more fully in your health care. We aspire to make health care in Michigan, Minnesota, and Wisconsin the best in the nation. We collaborate with healthcare providers and patients to make care better for people. To do so, we need your help!

BE HEARD: Share your experiences receiving health services, so we can help providers deliver patient-centered care.

BE ACTIVE: Take part in one of our learning and action networks. Together our quality improvement work with local healthcare providers contributes to safer, more effective care for you, your neighbors and loved ones.

Let us know how you’d like to be involved—contact Jenna Kornberg at 952-853-8583.

Looking for information about Medicare?

Medicare quality of care complaints and appeal requests

Beneficiary and Family Centered Care (BFCC)-QIOs manage all beneficiary complaints and quality of care reviews, Medicare notices of non-coverage, and other types of case reviews. If you are a Medicare beneficiary or Medicare beneficiary representative in Michigan, Minnesota, or Wisconsin, and you have a complaint or quality of care concern or require another type of case review, contact KEPRO toll-free at 1-855-408-8557. TTY 1-855-843-4776.

National Medicare Helpline
This is the national resource center for people with Medicare. Staff can field questions, including questions about your Medicare bill. The line is answered 24 hours a day, 7 days a week. 1-800-633-4227 (1-800-MEDICARE)

National Medicare Website
This is an online resource available to all consumers 24 hours a day, 7 days a week: http://www.medicare.gov/