Tax-free salary, 35 days' annual leave, shared use of a car, free accomodation within a British complex, paid utilities, use of swimming pool and cinema plus three free flights back home each year.

MAIN OBJECTIVES & FUNCTIONS:

Knowledge Management is defined as ' the process responsible for sharing perspectives, ideas, experience and information, and for ensuring that these are available in the right place and at the right time ’.

The role holder will be responsible for establishing the Service Operations Policy, Process and Procedures for the ITIL Best Practice Knowledge Management process in conjunction with other Service Operations Process Owners.

Evaluate requirements to create new knowledge bases and implement as per standards liaising with Network Management Systems and Process teams;

Evaluate requirements and design for new Service Knowledge Managements System (SKMS);

Implement and manage new Service Knowledge Managements System (SKMS);

Support in designing knowledge workflows, set knowledge properties, and manage knowledge forms and homepages.

SUMMARY OF DUTIES AND RESPONSIBILITIES

Accountable for the promotion and communication of our client’s Service Operations Knowledge Management policy, processes and procedures;

Accountable for ensuring that Knowledge Management process is fit for purpose, efficient and effective and aligned with our client’s Service Operations business requirements and strategy;