Complaints Procedure If you are unsatisfied with the service you have received please contact:
Email: support@cloudbuy.com (Please make the email subject line as follows: Official Complaint)Phone: 0118 963 7000 Option 3

You will receive an acknowledgement your complaint and we will send you a ticket/complaint number within 1 working day. Your complaint will be investigated and replied to within 5 working days.

Abuse Reporting Procedure
Please help us by reporting any abuse you spot, which you believe has come from the cloudBuy systems or servers by contacting the Customer Support Team
Email: abuse@ukplc.com (Please make the email subject line as follows: Abuse Report)Phone: 0118 963 7000 Option 3

You will receive an acknowledgement of you report and we will send you a ticket/complaint number within 1 working day.
Your report will be immediately investigated.

We recommend that our customers use our email form below to get in touch - the query will quickly be directed to a relevant member of staff who can look into the problem for you and give a prompt response.

You will receive an acknowledgement your communication within 2 working hours of receipt and we will send you a ticket number within 1 working day.

We aim to give daily updates on queries and hope to resolve the issue within 5 working days.

@UK PLC is the leading ecommerce marketplace, with over 1 million users. We believe that @UK PLC has significantly more users than all the other UK marketplaces combined, and that we are probably the largest transactional b2b marketplace providing integrated eCommerce and eProcurement worldwide.

@UK PLC is the first large volume green marketplace with over 3 million products that have carbon footprints. @UK PLC supports businesses from start up through to being members of the fortune 500, and is a leading Company Formation & Company Registration Agent with over 290,000 Limited Companies formed.

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'The project was particularly exciting as it allowed for joint work with leading academics at the University of Reading and Research scientists at @UK PLC. This is one of the largest and most innovative KTP projects ever undertaken and we are very excited by the results. We believe that the new tool is groundbreaking and has come at exactly the right time to help public and private sector organizations achieve savings.'

Professor Mark Bishop, Department of Computing
Goldsmiths

'It's really useful because we can look at the information from all different angles and it's so easy to use,' says Ms Hamilton. 'It will help us rationalise and standardise our suppliers and products, which in turn means we can get better prices.'

Vicki Hamilton, The Head of Procurement and Supplies for the Outer South East London Shared Procurement
London Procurement Program

We’d love to hear from you. Please send us your questions, comments or concerns by filling out the form below. We’ll do our best to get back to you as quickly as possible, usually within 1-2 business days.