Re: Is there a problem with Paypal

on ‎06-07-201409:57 PM

Paula - I hate to tell you but the problem with PAYPAL technical is far from being resolved. I am still unable to use my bank account as it does not come up on my payment screen despite being on with PAYPAL Customer Service yesterday and earlier this afternoon. The Customer Service Agent had to send up a complaint on my behalf this evening to the Technical Team to sort out and at the time of writing this is still not resolved.

Re: Is there a problem with Paypal

on ‎06-07-201410:01 PM

Paula - I hate to tell you but the problem with PAYPAL technical is far from being resolved. I am still unable to use my bank account as it does not come up on my payment screen despite being on with PAYPAL Customer Service yesterday and earlier this afternoon. The Customer Service Agent had to send up a complaint on my behalf this evening to the Technical Team to sort out and at the time of writing this is still not resolved.

Maybe you could ask your Technical Team to look at this again.

Regards

Dr D Flynn

PayPal_paula wrote:

Hi all,

We noticed a technical fault that was stopping some customers from making their payments. As soon as the issue became apparent our engineers began working to resolve the problem.

Thankfully they have now resolved this issue and customers are once again able to make their payments.

Hope this helps

Paula

Paula - I hate to inform you but the technical fault has not been resolved for me anyway. I have contacted your Customer Services yesterday and earlier this evening and still I cannot pay from my bank account. I asked your Customer Service Agent to make a complaint to your technical team that my case is far from fixed. I can only pay at the moment using credit cards which is something I don't want to do. If it is still not rectified tomorrow, I will have to formally complain again.

Re: Is there a problem with Paypal

on ‎06-18-201409:59 PM

We are assured that the problem with PayPal payments has been solved. I have news for PayPal - NO IT HAS NOT! The problem is still there, as it has been on and off for the LAST TWO MONTHS. Why has no-one the whit to solve the problem?

Re: Is there a problem with Paypal

on ‎06-18-201410:37 PM

Paula, I fear you are talking through the back of your neck (or possibly some other part of your anatomy) when you claim the problem has been solved. I have now spoken to a number of PayPal advisors and "technical gurus" over the last month ref this problem, and if I have spoken to a dozen different people, I must have got 18 different reasons as to why PayPal is not processing payments.

The long and the short of it is that no-one in your company realy knows what they are talking about. I have spoke to "an advisor" this evening only to be given yet another reason why PayPal is not functioning (Possibly reason number 19). This time it is because PayPal cannot open a UK bank account to process UK direct debit payments.

What a load of .........

Now if I was realy nasty, I would sugest that if all of us that have suffered because of the abysmal service (or should that be non-service?) we have received over the last two or more months were to choose an item, or three, from EBay, then contact the seller and sugest that we would love to purchase their item but PayPal would not let us, then perhaps the wrath expressed by said sellers would add weight to the argument. Of course being of a kind and considerate disposition, I would not advocate such an action as that would be wholly against my nature