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Public Transport

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Official claim forms and suggestion boxes are available from the Customer Help desks at Colonia and Aravaca stations.
If you prefer, you can send comments either via this web site or that of the Consorcio Regional de Transportes de Madrid.

MLO stations have intercoms for dealing with any doubts or problems. Press the button and you can speak to Customer Services. All stops have public address systems and real-time information panels to keep users informed of arrival times and any modifications to services.

Using the mobile application you can stay up to date with important information updated in real time.

Items found in vehicles or at stops will be handed to Customer Services at Colonia Jardín. You can either go there in person or call 902 282 656. If a lost item is located, it can be claimed by presenting documentary identification ie; passport. Or you can go to the Customer Services section of the web site.

Children of 4 and above must have a valid ticket. Up until they reach 7 years old they can travel with a Tarjeta de Transporte Público Infantil, which is free. Children over 4 without a Tarjeta de Transporte Público Infantil, must travel with a validated ticket for the journey for the travel insurance to be valid.

MLO maintains two types of dispensers; one that accepts coins and electronic payments (at the stops) and one that also accepts notes. This second variety can only be found in the Colonia Jardín and Aravaca terminals, where their use is monitored.

Our ticket sales policy came about for reasons of security and to avoid vandalism, as the machines are totally exposed.

The combined tickets (ordinary or 10 trip) are valid for one or ten continuous journeys, combining different branches of the Red de Metro de Madrid (Metro Madrid, Metro Sur, Metro Norte and TFM) and the MLO lines (ML1, ML2 and ML3).

The extraordinary surcharge iseighty euros, an amount that will be reduced by half if paid on the spot or within a maximum time period of 15 calendar days at MLO. Payment may be made at the MLO Customer Service Point at Colonia Jardín Station during Customer Service opening hours or via bank transfer. If the extraordinary surcharge has not been paid within thirty days following failure to produce a valid ticket, further action will be taken leading to the initiation of applicable disciplinary proceedings by the Regional Transport Consortium of the Autonomous Community of Madrid.

Personal assistance dogs (guide dogs), as well as assistance dogs in training.

Access to dogs in general is allowed to meet the following requirements: one dog per traveler leashed and muzzled. Train journeys made ​​in the last car and dogs may in no case occupy seats. The access schedule is as follows:

Monday to Friday: all except service hours from 7:30 hours to 9:30 hours, from 14:00 hours to 16:00 hours, and 18:00 hours to 20:00 hours.

Saturdays, Sundays, holidays and every day in July and August: during all hours of service.

Small domestic animals may travel if carried in appropriate containers and are not dangerous or offensive in any way.

Connection with Metro de Madrid Line 10. Terminal of Metro Ligero Oeste (MLO) Lines ML2 and ML3. Located in the district of Latina, under the Carabanchel road to Aravaca. As several surface intercity bus lines pass close by its entrances, it serves as an intermodal interchange for the underground, the light rail tram and the bus. This station has a Customer Information Point for MLO passengers and a Public Transport Pass Management Office. The fare applied by the Regional Transport Consortium for ML2 passengers is B1.

Colonia de los Ángeles is a station on the Metro Ligero Oeste (MLO) ML2 line, located between the Carabanchel road (M-502) and Calle Picasso, in the similarly named neighbourhood of Pozuelo de Alarcón.

Somosaguas Centro is a station on the Metro Ligero Oeste (MLO) ML2 line, located next to the Carabanchel road to Pozuelo, close to the Zoco de Pozuelo shopping centre and to La Finca Business Estate, in Pozuelo de Alarcón.

Pozuelo Oeste is a station on the Metro Ligero Oeste (MLO) ML2 line, located next to the Carabanchel road to Pozuelo, in Pozuelo de Alarcón. The closest stop to the 112 Emergency Centre and to the Retamar School.

Connection with Metro de Madrid Line 10. Terminal of Metro Ligero Oeste (MLO) Lines ML2 and ML3, located in the district of Latina, under the Carabanchel road to Aravaca. As several surface intercity bus lines pass close by its entrances, it serves as an intermodal interchange for the underground, the light rail tram and the bus. This station has a Customer Information Point for MLO passengers and a Public Transport Pass Management Office. The fares applied by the Regional Transport Consortium for ML3 passengers are as follows: from Colonia Jardín to Ventorro del Cano, zone B1; from Prado del Espino to the end of the line (Puerta de Boadilla), zone B2.

Ciudad de la Imagen is a station on the Metro Ligero Oeste (MLO) ML3 line, located next to Calle Juan de Orduña. This stop is close to the Carrefour Ciudad de la Imagen Shopping Centre and the Community of Madrid Film and Audiovisual Arts School (ECAM).

Monteprincipe is an underground station on the Metro Ligero Oeste (MLO) ML3 line, located perpendicular to a similarly named avenue, at the southern point of the Montepríncipe housing estate, in the municipality of Alcorcón, but close to the boundary with Boadilla del Monte. The Computer Science School of the Madrid Polytechnic University (UPM) and the San Pablo CEU University are located close to this stop.

Ventorro del Cano is a station located at the Calle del Tranvía and Calle Arroyomolinos junction, on the Industrial Estate that lends its name to the station. It belongs to the municipality of Alcorcón but is close to the boundary with Boadilla del Monte.

Prado del Espino is a station on the Metro Ligero Oeste (MLO) ML3 line that is located on Calle Labradores, on the Prado del Espino Industrial Estate in Boadilla del Monte. According to the Regional Transport Consortium, its applicable fare is zone B2.

Cantabria is a station on the Metro Ligero Oeste (MLO) ML3 line, located next to a similarly named avenue, opposite the Banco Santander Finance City, to the west of the Prado del Espino Industrial Estate in Boadilla del Monte. It is the closest stop to the ONCE Guide Dog Foundation.

Ferial de Boadilla is a station on the Metro Ligero Oeste (MLO) ML3 line, located next to the Villaviciosa road. It is close to Boadilla del Monte’s showground, to the Juan Pablo II park and to the José Ortega y Gasset library on Avenida Isabel de Farnesio.

Boadilla Centro is a station on the Metro Ligero Oeste (MLO) ML3 line. It is located next to the road to Majadahonda (M-516), close to the Calle Alberca and Calle José Antonio junction and very near to the Boadilla del Monte commercial area, the Old District and the shopping centres of El Palacio and El Zoco de Boadilla del Monte.

Infante Don Luis is a station on the Metro Ligero Oeste (MLO) ML3 line, located on the central boulevard of Avenida Siglo XXI, next to the intersection with the avenue that lends its name to the station in the Siglo XXI district of Boadilla del Monte.

MLO stations have intercoms for dealing with any doubts or problems. Press the button and you can speak to Customer Services. All stops have public address systems and real-time information panels to keep users informed of arrival times and any modifications to services.

Using the mobile application you can stay up to date with important information updated in real time.

Items found in vehicles or at stops will be handed to Customer Services at Colonia Jardín. You can either go there in person or call 902 282 656. If a lost item is located, it can be claimed by presenting documentary identification ie; passport. Or you can go to the Customer Services section of the web site.

Children of 4 and above must have a valid ticket. Up until they reach 7 years old they can travel with a Tarjeta de Transporte Público Infantil, which is free. Children over 4 without a Tarjeta de Transporte Público Infantil, must travel with a validated ticket for the journey for the travel insurance to be valid.

MLO maintains two types of dispensers; one that accepts coins and electronic payments (at the stops) and one that also accepts notes. This second variety can only be found in the Colonia Jardín and Aravaca terminals, where their use is monitored.

Our ticket sales policy came about for reasons of security and to avoid vandalism, as the machines are totally exposed.

The combined tickets (ordinary or 10 trip) are valid for one or ten continuous journeys, combining different branches of the Red de Metro de Madrid (Metro Madrid, Metro Sur, Metro Norte and TFM) and the MLO lines (ML1, ML2 and ML3).

The extraordinary surcharge iseighty euros, an amount that will be reduced by half if paid on the spot or within a maximum time period of 15 calendar days at MLO. Payment may be made at the MLO Customer Service Point at Colonia Jardín Station during Customer Service opening hours or via bank transfer. If the extraordinary surcharge has not been paid within thirty days following failure to produce a valid ticket, further action will be taken leading to the initiation of applicable disciplinary proceedings by the Regional Transport Consortium of the Autonomous Community of Madrid.

Personal assistance dogs (guide dogs), as well as assistance dogs in training.

Access to dogs in general is allowed to meet the following requirements: one dog per traveler leashed and muzzled. Train journeys made ​​in the last car and dogs may in no case occupy seats. The access schedule is as follows:

Monday to Friday: all except service hours from 7:30 hours to 9:30 hours, from 14:00 hours to 16:00 hours, and 18:00 hours to 20:00 hours.

Saturdays, Sundays, holidays and every day in July and August: during all hours of service.

Small domestic animals may travel if carried in appropriate containers and are not dangerous or offensive in any way.

ML2

Connection with Metro de Madrid Line 10. Terminal of Metro Ligero Oeste (MLO) Lines ML2 and ML3. Located in the district of Latina, under the Carabanchel road to Aravaca. As several surface intercity bus lines pass close by its entrances, it serves as an intermodal interchange for the underground, the light rail tram and the bus. This station has a Customer Information Point for MLO passengers and a Public Transport Pass Management Office. The fare applied by the Regional Transport Consortium for ML2 passengers is B1.

Colonia de los Ángeles is a station on the Metro Ligero Oeste (MLO) ML2 line, located between the Carabanchel road (M-502) and Calle Picasso, in the similarly named neighbourhood of Pozuelo de Alarcón.

Somosaguas Centro is a station on the Metro Ligero Oeste (MLO) ML2 line, located next to the Carabanchel road to Pozuelo, close to the Zoco de Pozuelo shopping centre and to La Finca Business Estate, in Pozuelo de Alarcón.

Pozuelo Oeste is a station on the Metro Ligero Oeste (MLO) ML2 line, located next to the Carabanchel road to Pozuelo, in Pozuelo de Alarcón. The closest stop to the 112 Emergency Centre and to the Retamar School.

ML3

Connection with Metro de Madrid Line 10. Terminal of Metro Ligero Oeste (MLO) Lines ML2 and ML3, located in the district of Latina, under the Carabanchel road to Aravaca. As several surface intercity bus lines pass close by its entrances, it serves as an intermodal interchange for the underground, the light rail tram and the bus. This station has a Customer Information Point for MLO passengers and a Public Transport Pass Management Office. The fares applied by the Regional Transport Consortium for ML3 passengers are as follows: from Colonia Jardín to Ventorro del Cano, zone B1; from Prado del Espino to the end of the line (Puerta de Boadilla), zone B2.

Ciudad de la Imagen is a station on the Metro Ligero Oeste (MLO) ML3 line, located next to Calle Juan de Orduña. This stop is close to the Carrefour Ciudad de la Imagen Shopping Centre and the Community of Madrid Film and Audiovisual Arts School (ECAM).

Monteprincipe is an underground station on the Metro Ligero Oeste (MLO) ML3 line, located perpendicular to a similarly named avenue, at the southern point of the Montepríncipe housing estate, in the municipality of Alcorcón, but close to the boundary with Boadilla del Monte. The Computer Science School of the Madrid Polytechnic University (UPM) and the San Pablo CEU University are located close to this stop.

Ventorro del Cano is a station located at the Calle del Tranvía and Calle Arroyomolinos junction, on the Industrial Estate that lends its name to the station. It belongs to the municipality of Alcorcón but is close to the boundary with Boadilla del Monte.

Prado del Espino is a station on the Metro Ligero Oeste (MLO) ML3 line that is located on Calle Labradores, on the Prado del Espino Industrial Estate in Boadilla del Monte. According to the Regional Transport Consortium, its applicable fare is zone B2.

Cantabria is a station on the Metro Ligero Oeste (MLO) ML3 line, located next to a similarly named avenue, opposite the Banco Santander Finance City, to the west of the Prado del Espino Industrial Estate in Boadilla del Monte. It is the closest stop to the ONCE Guide Dog Foundation.

Ferial de Boadilla is a station on the Metro Ligero Oeste (MLO) ML3 line, located next to the Villaviciosa road. It is close to Boadilla del Monte’s showground, to the Juan Pablo II park and to the José Ortega y Gasset library on Avenida Isabel de Farnesio.

Boadilla Centro is a station on the Metro Ligero Oeste (MLO) ML3 line. It is located next to the road to Majadahonda (M-516), close to the Calle Alberca and Calle José Antonio junction and very near to the Boadilla del Monte commercial area, the Old District and the shopping centres of El Palacio and El Zoco de Boadilla del Monte.

Infante Don Luis is a station on the Metro Ligero Oeste (MLO) ML3 line, located on the central boulevard of Avenida Siglo XXI, next to the intersection with the avenue that lends its name to the station in the Siglo XXI district of Boadilla del Monte.