Exceptional Service Guarantee

Our clients are our first priority.

Qbit prides itself on not just delivering good customer service, but Exceptional Customer Service and guarantees our products and services won’t disappoint. We understand that delivering outstanding support in a timely fashion is critical to your business. In fact, we are so confident in our service that if we don’t respond to you within 30 minutes, you will receive the first hour of service for free*.

Even though we specialise in forward thinking I.T., you will only ever speak to a real person. All our staff are local to Perth and know your city. Our friendly employees will listen and direct you to the appropriate personnel suited to your needs.

We recognize that communication is the key. Our aim is to have all support calls closed or a time scheduled with you before the end of the day. In the rare occasion that the unforeseen happens you will be the first to know. We will be in contact with you as early as possible to explain the situation.

Once your support call has been logged you are able to follow its progress via our online customer portal. Here you can track your jobs progress and communicate with your Technical Engineer directly.

We welcome any and all feedback on the services we provide; If you have any suggestions on ways we could potentially improve the way we engage with you, the client – feel free to contact us here.