FAQs

General FAQs

Shipping

How do I qualify for free shipping?

Orders $85 and over (excluding taxes) qualify for free ground shipping. For shipments under $85, there is a standard ground delivery fee of $6.00. Please see our shipping and handling information page for more details on shipping rates.

Do you ship to PO Boxes?

Do you ship internationally?

Products from the website are sold only in the U.S. 50 States and District of Columbia and cannot be shipped internationally.

What shipping options are available?

We offer regular ground shipping (shipping time is 5-7 business days), 2-day shipping and overnight shipping. Orders received on Monday through Friday by 1 p.m. EST are shipped the same day. All other orders will be shipped the next business day.

Order Amount

Over

To

Standard Ground

2nd Day

Next Day

$0

$84.99

$6

$15

$25

$85

$149.99

FREE

$20

$35

$150

$349.99

FREE

$30

$45

$350 and above

FREE

$40

$55

Can you ship dry shampoo or hairspray by overnight or 2-day delivery?

Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations.

If an order contains one of the following products, the entire shipment will ship by ground. Additionally, these products cannot be shipped at all to Alaska and Hawaii.

RF products concerned:

Rene Furterer ASTERA fresh fluid

Rene Furterer LISSEA smoothing thermal spray

Rene Furterer NATURIA dry shampoo

Rene Furterer STYLE glossing spray

Rene Furterer STYLE vegetal finishing spray

Rene Furterer STYLE vegetal mousse

Rene Furterer STYLE vegetal strong hold finishing hair spray

Rene Furterer STYLE vegetal texture spray

Rene Furterer SOLAIRE protective summer oil

Rene Furterer VOLUMEA volumizing foam

How can I track my shipment?

You will receive a shipment confirmation email when your order has shipped. To track the order, you may click on the tracking number in the email to learn the status of the shipment.

Do you ship to APO/FPO/DPO military addresses?

We do not ship to APO/FPO/DPO Military Addresses at this time.

Account/Login

I forgot my password. How do I log in?

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address to reset your password.

Do you have a points program?

We will be launching a loyalty program in the future. Stay tuned for details.

How can I find my Order Status/Order History?

You can find the status of a particular order and view your order history on the order status tracking page after logging in to your account.

Returns and Credits

How do I return something?

Within 30 days of receiving your shipment, you may return the product in its original condition for a full refund. If your product(s) received was damaged or incorrect, please contact Customer Service at 1-844-545-2500 for further assistance on returning the product(s).

Please include the lower portion of the packing slip in your return package and mail it to:

Will I need to pay for return shipping?

If the item(s) was received damaged or incorrect from your original order, we will provide a prepaid label for returns. All other situations, you will be responsible for return shipping costs.

Do I need preauthorization to return something?

No you do not but you have to use the lower portion of the packing list for your return.

How soon will my credit card be credited for the return?

We process refunds within 14 days of receipt of the return shipment.

Out of Stock/Inventory

How will I know if an order is Out of Stock?

If an item is out of stock, it will state this on the product detail page. If you try to order more than what is available in inventory, you will get a message which states that the product is out of stock.

Can I backorder an Out of Stock item?

At this time, this functionality is not available. You will not be able to add Out of Stock items to your cart.

How do I know when an item will be restocked online?

If the products states it is Out of Stock, please visit us again soon.

Gift Cards

Do you offer gift cards?

Currently, we do not offer gift cards. We will be adding this option soon, so please check back on the site.

Ordering/Credit Card issues

My credit card information is not being accepted. Help!

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, call Customer Service at 1-844-545-2500 for assistance.

I am having trouble placing my order. Help!

Please call Customer Service 1-844-545-2500 during the hours of 8:30am-6:30pm EST, Monday - Friday for assistance.

Sales Tax

Why do you charge sales tax on my order?

A company that is selling goods over the Internet and that has a presence in the state of delivery is required to collect sales tax on all taxable items regardless of method of order placement.

Which states charge sales tax?

We are currently required to charge sales tax in the following states: New Jersey, Florida, Georgia, Maryland, Massachusetts, Missouri, North Carolina, Pennsylvania, Rhode Island, and Virginia

Customer Services

Can you help me select the right product(s) for my needs?

We're happy to help! Please call Customer Service 1-844-545-2500 during the hours of 8:30am-6:30pm EST, Monday - Friday for assistance.

René Furterer Brand & Product FAQS

Product Availability/Where to Buy

Why can’t I find a René Furterer product in the U.S. that I have purchased abroad?

René Furterer is a French beauty brand with a wide catalog of hair care products. Only select hair care products are sold and available in the U.S.

How can I purchase René Furterer products for my salon?

To discuss becoming an authorized Rene Furterer salon partner, please complete our application form and an Account Manager will contact you. We look forward to learning more about your business and how we can work together.

Where can I purchase your products?

René Furterer products are sold in luxury salons throughout the US. Please refer to our salon locator for the René Furterer salon nearest you.

Dry Shampoo Specific

How do you use Naturia Dry Shampoo to clean hair without water?

Shake can well before use and in between sprays.

Spray roots evenly holding can 10 inches from head. Do not spray on hair lengths - it is meant for the scalp and roots.

Leave product in for 2 minutes to allow it to soak up oil.

Brush hair thoroughly until the powder is removed.

Style as desired!

Product Freshness

What is the shelf life of René Furterer products?

The shelf life is 3 years.

How long will my product stay fresh once opened?

Each product has an icon on it (which looks like an open jar) with the number of months the product stays fresh once opened.

Are René Furterer products hypoallergenic?

René Furterer products do not claim to be hypoallergenic due to their high concentration of essential oils.

Are René Furterer products organic?

Organic means a product contains all-natural, non-synthetic substances that are grown without using conventional pesticides or fertilizer, biotechnology or radiation. René Furterer products are not certified organic; however René Furterer has developed internal standards to grow its plants under the strictest conditions which meet the same requirements as our medical drugs. Additionally, as a pharmaceutical company we combine natural ingredients with pharmaceutical ingredients for the best performance and safety.

Are René Furterer products 100% natural?

René Furterer's brand claim is not 100% natural. What René Furterer is concerned with is the production of highly advanced, safe and effective hair care products for the health of the scalp and hair. This is achieved by combining natural ingredients with the latest pharmaceutical ingredients. The main active ingredients, plant extracts, guarantee product effectiveness and are 100% natural, meaning they have not been altered by additives or preservatives.

Are your products safe to use while pregnant or breastfeeding?

There are no restrictions against the use of René Furterer products during pregnancy and breast feeding apart from Complexe 5 and hair loss treatments (RF 80, Triphasic and Vitalfan). They are not recommended because of their high concentration of essential oils that deeply penetrate the scalp. However, we recommend that you consult your physician.

Ingredients

Are your products paraben free?

Parabens are preservatives, which are partly used in our products to prevent bacterial contamination, therefore ensuring the protection of the consumer in daily handling of our products. Parabens are legally licensed for cosmetic means and their health safety and security are extensively documented. The Cosmetic Ingredient Review (CIR), an independent panel of physicians and scientists that review cosmetic ingredients, found parabens to be safe for use in cosmetics and the FDA states that consumers do not need to be concerned with the use of cosmetics containing parabens. However, René Furterer provides various products formulated without parabens.

Do your products contain sulfates?

Sulfates are surface active agents, commonly known as surfactants that are used as cleansing agents in shampoos. Sodium Laureth Sulfate is the surfactant incorporated in our products to create the lathering effect that helps cleanse hair more thoroughly by removing dirt and oil. Sodium Laureth Sulfate can only act as a skin irritant if you have a predisposition for it. Given the contact time for shampoos is relatively short, this does not present a problem for most people. It has not been proven that sulfates cause color to fade.

Samples/Coupons

Do you offer samples?

We offer complimentary samples in shipped orders depending on availability. Specific samples are not available for request and free samples included in outgoing orders are at the discretion of the company.

Do you have coupons?

We do not currently offer coupons. However, please check our website and social media for offers and specials.

Country of Origin

Are your products made in the US?

Our products are produced in France with the exception of STYLE vegetal strong hold finishing hair spray and STYLE vegetal texture spray which are assembled in the U.S.

Skin and Hair Types

Are your products safe for color treated hair?

Yes

Which product is best used for thinning hair?

TRIPHASIC, RF80 and VITALFAN dietary supplements

TRIPHASIC and VITALFAN Progressive are designed to treat progressive thinning hair, which most commonly affects men. However, women can also suffer from progressive thinning hair.

RF 80 and VITALFAN Sudden, Temporary are designed to treat sudden, temporary thinning hair that is caused by factors such as stress, imbalanced diet, or post-nursing.

Once you have established what type of thinning hair you have, you can choose the appropriate treatment.

Can your products be used on African American hair?

René Furterer can be used on all hair types and textures. We recommend you consult a salon professional to prescribe the best products for your hair and scalp type.