Microcall Avaya Integration

Corporations benefit from reports that analyze the entire organization and Microcall broadens the scope of reporting for Avaya users who wish to report on details for each leg of all calls, not just the calls within a call center. Microcall’s corporate-wide, cradle-to-grave reporting provides invaluable details on all calls within an organization that maximizes system efficiency, manages telecom costs and improves employee productivity.

Microcall Avaya Reporting

Microcall offers unlimited reports and includes reporting specific to Avaya such as:

Avaya Corporate-wide “Cradle-to-Grave” Reporting tracks calls from answer to completion (for all calls, not just those in the call center).

Ad-Hoc searches for specific extensions, employees, agents to see ALL call activity, including internal, inbound and outbound on the same report.

Automated ASA Directory Integration

Microcall seamlessly integrates directly with ASA (Avaya Site Admin) where Moves/Adds/Changes made within ASA are automatically reflected in Microcall, simplifying system administration. For ASA systems that output information in an abbreviated form (example; “IT” for Information Technology), Microcall includes an ASA Conversion Program that automatically converts abbreviated names into their full form for accurate reporting.

Microcall Avaya Partnership

Microcall has a long 35+ year history of integrating with all versions of Avaya voice solutions. To ensure continued Avaya compatibility, Micro-Tel is an Avaya DevConnect Technology Partner and Microcall is Avaya approved and Avaya certified, after successfully passing Avaya’s DevConnect Compliance Testing at the Avaya Solution and Interoperability Test Lab. Micro-Tel has utilized Avaya in our own offices for decades and continues to support thousands of Avaya customers using the Microcall solution. Micro-Tel is also an active vendor partner of IAUG (International Avaya Users Group).