Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

Share Your Pain

Vodafail.com is no longer accepting complaints.

Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.

Got absolutely no coverage at my place of residence.
Recently I had to reset my password for my online acount. To do this they send a SMS. Only problem is with no signal I don't recieve the SMS with the temporary new password to change my account. Tried explaining this to customer service. They were unable to to send me an e-mail with a new password,they were unable to reset the password for me over the (landline) phone and they were unable yo send it to another mobile number because that number was not a Vodaphone account.
Over the last 3 days I'm still waiting for 6 new passwords to change my account.
Bring on February 2012 so I can transfer to another carrier.

16 Feb 2011 11:06:30 PM: There is no need to stay with this shower for another year.

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

I am losing work because people can't contact me... The calls go straight to my Voicemail which out of some mysterious reason does not send me sms msgs when I do have a message in my voice mail! FAIL FAIL FAIL And... When I go to a Vodafone store they refer me to their customer service number, which I'm doubting, is even working?? 2+hours on hold and NOTHING!!! It's money and jobs gone!!!! VODAFAIL!

16 Feb 2011 09:19:58 PM: Had a call go straight to voicemail today too. Was sitting next to my phone all day, never received a call, never said I had missed a call, and suddenly I get a voicemail. The caller is about 1 kilometre from where I was.

I have same issues like others. Drop calls, don't receive calls, etc. Whenever I call, I get connected to Computer generated voice LARA who does not recognize my Indian accent & I never get connected to any human customer service. Second reason for not getting connected is very long hold time which goes well beyond an hour so I have to cut off that call myself. I am in contract so can't just change it.

Have 5 services connected to vodafone, 4 with 3G. All 3G services *don't*. It only works on 2G. On 2G it's slow (to be expected) but sporadic (not expected). On 3G it occassionally flickers into life onto to disappear as quickly as it appeared.

Have gone through the hoopla of lodging support requests with a 1 hour phone call to their support staff twice now, and have been politely asked to keep a log book of every time I have an issue with a call or data. Hmm. Let's see. Data. All the time. Even with full signal strength.

Phone calls - have gotten better lately. There was a 6 month period where I had a nightmare receiving or making a call anywhere in Sydney. Forget about SMSes. Couldn't even make an emergency phone call it was that bad!

3 x services are now off vodafone, only 2 to go. I've now been with vodafone for almost 12 years, used to be a rabid supporter of their $79 plans. 18 months of woeful service has left me burned and scarred and I'm not looking back.

I rely very much on my mobile as I am in sales in the fitness industry! I am sick and tired of having no service, receiving my txt msgs late and being unable to use my 'Maps' application for directions when I need it!!! Ontop of this when im at home my internet is forever falling in and out or not working at all!

16 Feb 2011 11:00:03 PM: make sure you join the class action by googling piper alderman so you can get some $$$ back for the business you lost!

My credit card has been hit with an unkown charge by Vodafone for close to $200.00. I don not have a contract, I use my card to top up my mobile and mobile broadband. After being on hold for over 2 HOURS, I was told to call my bank, bank said call vodafone, called v'fone back was told system is down and will have to call back tomorrow which is a work day F@#! you Vodafone.

16 Feb 2011 03:40:53 PM: Eeeeeeeeeekkkkkkkkkkkkk!!!!

$200 is painful and I share your pain..........time for the TIO.

Check out the How To Complain tab at the top of the page for further details.

Vodafail.com Moderation Team

16 Feb 2011 09:56:44 PM: call TIO. omg that is insane. Vodafone are losing so many customers they are probably resorting to stealing from the ones they hav lol

no 3G again, im in a 3G area, and have an iphne 3Gs funny that its called a 3Gs, they blame my SIM and my phone, nothing is wrong with either, i have a new sim, they have cold transferred me 4 times today, and still no answers!! i pay 150 per month for a service they say they provide but no one recieves!!

i have 3g coverage for the duration of my contract and pre pay before hand, and amazingly once again i have ne access tom it at all, i need my internet connection and am still paying $150 per month for a service they are once again not providing. i have called several times aboutn this issue and have been cold transferred 4 times just today and still no answers! they keep telling me its my SIM or my phone, well, news flash is that its vodafone again. then the girl at the vodafone shop trys to tell me that iphone 3gs never could pick up 3g!!! what a joke!!! ive always been able to access 3g till now, once more, and the bloody phone is named 3Gs??? i am over vodafone, and been loyal to them over the years for a service they dont provide. i am in a 3g accessable area too

They wont cancel my contract UNLESS i pay over $1000 for a service they cant provide. The solution they provided was ridiculous.

16 Feb 2011 01:50:21 PM: Have you tried contacting the TIO? They should be able to get you out of your contract without charge if you are having lots of issues. Check out the 'How to complain' page for more information.

15634 Someone from NSW thinks vodafone is Limitless Vodafail - I did not know that this could get so bad! at 16 Feb 2011 11:25:44 AM

For the past 6months I have had on and off reception, where I call people and my calls drop out straight away or in the best scenario the call lats 2mins and then drops out. Also when I was overseas Vodafone would deliver x100 msgs and calls from me, when I would either have a failed call or a msg that did not go through. My troubles do not stop there for months they have been charging me for voicemail, which had been turned off since Septer 2010! (i only found this out today, when I FINALLY got to speak to someone). Vodafone's failures also come to their stores and customer service teams, who constantly hang up during transferral or ping pong you around from department to department. In the last 6months TODAY 16/02/2011 was the 3rd time only in this period that I got to speak to someone, and not only one person but 7!!! I have gotten their names, and some of their extension numbers, which is a joke that there is no 1 department, which can deal with problems. Also only a miniscule part of my issue - the overbilling for phanthom Voicemailcalls (I have voicemail deactivated) we removed from my bill. My biggest problem of network was not solved, and by checking on a computer whether an area has coverage is not an investigation! They also kindly pointed out that I would be liable for every penny (direct speech from Arun) if I chose to sever my contract, yet not much could be done for a customer paying in excess of $1200 a year.

15631 Someone from NSW thinks vodafone is NO HELP at 16 Feb 2011 11:12:53 AM

Lara may spread out the enquiries for vodafone.But does nothing for customer service.When all you want to do is ask a simple question. Then when you get to spoke to someone.They CAN'T speak english.Every time you take your enquiy to a shop they tell you, you have ring Lara.

After months of pain and paying $69 for 1GB that I can't use I had enough and called the retention dept. at Vodafone.

Being a few months from the end of the contract I would expect them to be courteous enough to wave the cancellation fee due to the network issues they are facing. I couldn't have been more wrong.

Here is what they offered:

1. Next 3 months for free to prove that their service will get better.
2. Migrate me to 3 networks for free.
3. Pay 50% of the cancellation fee. Approx $125.

I wouldn't have a problem with paying the cancellation fee if I wanted out for my own personal reason but this is a legitimate failure on their part and all the options given were in their benefit. Why would I even consider continuing with them, "even for free" might as well not even have a phone it would be the same thing.

I'm tired of trying to talk to "Lara", waiting for long periods of time, not getting replies to emails, etc.

Called the TIO, filed a complaint and not paying a single bill.

Vodafone, spend less money on advertising and more on customer service.

I continuously not have service especially when I need it! My Iphone needs to be reset almost eveyday to attempt to gain coverage. I call customer service and they blamed me! I visited a store and she changed the sim card and advised someone would call me! Still waiting....................

sms to 1512 to get balance but balance never changed for past 7 days. Everyday i use around 3-5MB usage. How do I know how much left in my account?? I dont want to get nasty surprise when I receive my bill.

half the "help they give on the facebook page is telling people to turn off 3G and use 2G, that is a fucking joke!! people are PAYING to use 3G. what kind of scam show are they running. they cant get away with this!

Every other day I get people say to me 'i've been trying to contact you for days but your phone is either busy or saying out of service'. This has happened more often than not and is beyond a joke now.
Also I cant send MMS and have had to do a master reset three times, every time losing my saved contacts and data. Grrrr

I have been a long standing memeber of vodafone and I have recently got an iphone and moved address and now get little to no service.

I have spend hours on hold to vodafone complaining time and time again about the service I receive and nothing to this day has been done about it.

After several attempts they have given me discount off my bill but that does not get me out of my 24 month contract.

Vodafone advised me that it has something to do with the distance I am away from the exchange and tower but I have done my research and found out that i am around 300 meters away from it, I told vodfone this and they offered me a discount off my bill for 3 months until they update the tower.

I just want out I cant help that i get little service in the new house i have just purchased but they are not prepared to help me rectify the problem by releasing my contract.

15605 Someone from NSW thinks vodafone is very good at failing at 15 Feb 2011 03:24:32 PM

My mobile connection constantly switches from 3G to HSDPA to Edge and most of the time ends up running on Edge only. I thought this was a temporary issue but no, now it's sooo frequent that internet is unbrowsable on my phone. I use my mobile data mostly on my way to work. Well, I used to. Nowadays I don't even try. Don't wanna get frustrated before even reaching work. And ya, the usual call drop outs. I am just 5 months into my contract. Is there anything that I can do to get out of my contract?

Vodafone customers are expected to find a spot of reception and not dare to move a muscle. Travelling is not option for customers, the device you are using is not intended for communication, that's an optional extra but whether it works or not is not an option. This is purely ridiculous.

Calls dropped, dials failed, internet service access pathetic. Why aren't we told when we sign up? Because Vodafone Australia would not exist.

There is a payment credit on my Vodafone account. I have attempted via various help desks over the past 12 months to have this applied to current bills, and for the balance to be repaid to me. In this process I have contacted Vodafone at least six times and on each occasion I have been promised a return call with a solution. This has never eventuated. The information I have received during these calls has been incomplete/variable. I have spent I would estimate around ten hours either on my mobile or landline waiting either for a pick-up, or "further information".

Daily calls drop out, voicemail is delayed, calls will not connect. So frustrating and impossible to stay connected with such poor service. I am mostyly across the CBD and within 10km radius of this where you would expect the best service knowing the concentration of users. Time to change providers!

I lose coverage in my apartment! From the kitchen to the living room - it is insane. My calls drop out, my internet stops working... I am locked into a contract having to pay monthly for an unreliable service I don't even get all the time.

Thank God I don't have one of their phones! Wireless Broadband is the biggest joke. We are using it on a stationary computer in a good coverage area and the dropouts are driving us mad. Have gone to another major supplier, service is great, coverage fantastic, no more problems. It obviously is not hard. Bye Bye Vodafone.

in addition to poor coverage, drop-outs and failure to receive vcoice messages for sometimes days, sending email from iPhones on the Vodafone network has not been possible for Bigpond email accounts for several months. this has bene known to Vodafone, but did they contact customers to let them know THEY had the problem? No. After 40 minutes on the phone with a helpful yojng man to set u pa gmail account form which to send mail, I now find I receive all emails twice (once from the incoming mail acocunt and once from Gmail, and can only send from the Gmail account, hence now confusing senders even more with additional addresses. Do they stil lcharge the same for email services? Yes. Do they still charge the same for data that often doesn't download? Yes. Sorry, Vodafone, after years of being a loyal and happy customer, you have lost me. I'm looking for another non-Vodafone alternative. And i won't pay out my contract.

I had my contract cancelled like a week ago and was waiting for my final bill from vodafone and just got it in my email but instead of the $29 i usually pay it just says balance due: $2.81CR
what?? does that mean credit? or do i pay $2.81 lol
random. anyone know? thanks

15 Feb 2011 03:07:13 PM: Your last bill is usually nil because you pay for 2 months in your first bill. The $2.81 CR is definitely credit. You can claim it but you should probably leave it as a donation as they need it now more than ever, as most of their users seems to be quitting VF.

Outages in my area for 2 days.. on the back of constant low reception in my own home in a main suburban area. I constantly miss phone calls or experience long delays in recieving voice messages. When i ring to report this they cannot log a complaint until the network coverage is restored meaning i have to wait longer to get out of my frustrating contract..

today my town wagga wagga and surronding towns lost all recpetion, its the 1st problem i have had apart from when i was in qld with the floods which i fully understood why my phone wasnt working its best with coverage, but this is plan stupid, im unable to contact anyone and no one can contact me, pick up your game, im going back to optus at the end of my contract

15 Feb 2011 06:36:05 AM: And its still down, no service at all for at least 25+ hours and counting.

What a joke.

15 Feb 2011 07:32:18 AM: i was told on the phone today that there may be another 48 hours till resolution.. GO figure!

15 Feb 2011 09:49:24 AM: any idea what the go is? im in wagga too and have no reception AGAIN today. when i rang vodafone, the fella said it would be resolved within the next 24hours, and that i should not panic because my handset is fine. i explained to him that i don't care about my handset, instead that i RELY on my phone for work purposes! so he said, "turn your phone off and on and it will work for you".....what a load of rubbish. of course that didn't fix the problem. think i should just pay out my contract and move on...

15 Feb 2011 11:44:25 AM: yep, i posted that comment up the top, it works in town, but as soon as i go past wagga high nothing, its a joke

15 Feb 2011 12:48:36 PM: I live in Tumut and still nothing. Pissin me off.

No coverage, and on hold for too long. When you file a complain they tell you that it will take 10 business days to get back to us. WTF??? My company's probably losing money over this terrible service as well.

I drew a cheque in payment of 2 bills. The cheque was received and banked by vodafone however they only allocated part of the cheque to one of my bills and the other bill was not paid. The amount of the bill was $199.70 which they continuously chasing me for payment. I advised Vodafone of this in December 2010 and have provided them with bank evidence of the payment and still no reply. I have spoken to 5 different people and all have failed to fix it. It has now been over 2 months with no result. To miss allocate $200 is just ridculous how hard is to to look at their receivables ledger and see where the payment was alloacted to. Seriously fed up and I am taking this to consumer affairs. Can't wait till I finish my contract just to transfer to another provider!

I dont get why so many people still sign up with vodafone, dispite all the bad media converage on the news, internet and vodafail, I still see posts of people still signing up and then complianting on vodafail the next day saying there service is not working............Please people do you research before you sign up on a two year contract and then spend the next 6 months trying to get it disconnected. The only to stop vodafone is people stiop being sucked in by thier marketing and hit them where it hurts if people keep signing up with then there not going to fix the problems just be laught at all of you for being so stupid that despite at the problems they have people are still signing up. BOYCOT vodafone everyone and when they relise they are signing up anymore "NEW" customers maybe they do something about it.....I know for a fact all vodafone cares about is signing up new customers they really don't give a stuff about exsiting customers....one locked in vodafone doesn't give a stuff about those customers anymore

15550 Someone from NSW thinks vodafone is Reception and Lack of phone support at 14 Feb 2011 08:58:28 AM

They are just hopeless, Friday night no reception or service what so ever for 8 hrs WTF. . . . . . then get on the phone to them to be only told that the department i need to talk too only works 8am-8pm third compliant in less then 3 weeks, they need to get there act together I am so over it I am loosing Business now because of their incompetence

Poor customer service, ever since vodaphone has merged with 3 the customer service has taken a nose dive. the first time i called i was on hold for 30mins then disconected. well i have just cancelled my sim card and taking my business to another provider.

I joined Vodafone service the day before yesterday. From on that day, my mobile often have lost signial, sometimes it took about 45 minutes to recover the reception. During the network failure, i called Voda customer service, first time, they said my mobile has not been activated. I said I have already made a call and recived a call then they said it is hand-set problem. So i I said i change my hand-set(i have 2 spare mobile), they were working good and the the call was disconnected even if i have waited for 45 minutes until the voda support man answer. In the meantime, my mobile has recovered the reception due to the unknow reason. This morining I have a same problem. I have record my mobile showing no service state and simultaneoulsy i called voda, they gave me bullshit explaination like activation, sim fault and hand-set. I was very upset because I tested my sim card and hand-set. Finally they said my area is currently upgrading 3G network so I will have this problem. Why do i have to waste so many time until i receive outrageous excuse. On top of that, i can check their upgrade status on their website but i will have this problem until the end of March. So they recommand me to disable 3G service. Why they did not send me a text message in regarding this issue?
i would like to threw away this bloody voda service. I will put on video clip on Youtube. I will disconnect the shit service.

So i have same faults as every one else, mostly my problem is no reception t home (parramatta)..

So i call up vodafone, make a complaint they say there lodging a tech form thing to see if there is a fault and will call me back in 5 days, no phone call and 8 days later i call them back and they say yeah we have a problem with the tower in parramatta and it wont be fixed too 31st of march..
I say ok wait am i meant to do till then and they say get a prepaid sim with another carrier too then........ WHAT A JOKE
I speak to the manager and get my contract canceled, last bill waived, just have to return my phone.

WIN.. Already got a new phone from telstra hasn't missed a beat :)

13 Feb 2011 11:02:58 AM: what a fucking joke. its like yeah get a predpaid sim but you still have to pay the friggen vodafone bill till then!

Dropped calls, Calls not connecting, reception bars going up and down like a yo yo! FIX IT UP PLEASE! my phone is vital for my small business!

12 Feb 2011 08:22:25 PM: Bars mean nothing with these clowns, fone shows coverage yet nework overloaded and calls fail, data slower than dial up. Dont wait for them to fix it, they tell lies, I finally went to telstra, my business is no longer suffering while vodacrap deny any problem, or when the problem was undeniable, spent 8 weeks promising to "fix it by tomorow"

3 will not change the registered owner if you buy a phone from 3. this means they will not accept it for repair. If you buy a locked phone and the seller does not notify 3 and provide their pin - you cannot unlock it from the network because you are not seen as the owner - even though you can provide a Paypal receipt.

They say they will never change the name of the owner of the phone on their database. The second hand buyer is denied rights to the phone.

12 Feb 2011 10:57:27 PM: That is not true. You need to perform a "Transfer of Service". To do that, the original account holder needs to call Customer Care and provide authorisation. The prospective/new account holder will then need to call back to perform a credit check. Once this is approved, the transfer of service is generally complete within 24 hours.

I'm totally sick of Lara telling me to "Hang in there, we'll be with you really soon". BTW Beware of her definition of "really soon" - it's anywhere between 20 to 70 minutes!
Vodafone is an absolute joke. Their network is garbage, their service is poor and their website experiences more technical difficulties than Apollo 13!!
Deifinitely not renewing my contract with them which expires in a few days.

16 Feb 2011 02:48:06 AM: LOL @ apollo 13 joke....nice!

In total agreement with you. My problems keep growing. Was just no coverage and service and all not being able to call/send sms. Now its everything under the sun!

I've had to chase them so long and wait on hold and listen to idiot machine talking Lara that I've almost memorised everything she ever says!

Thankgod for TIO! They're apparently getting people out of contract obligations penalty free.

My friend calls me and it always goes to voicemail even when I have full Iphone 3Gs - reception. Safari take forever and even times out, again at full reception with 3G coverage. Facebook FAIL all the time, not loading pages and even to load a comment it times out 99% of the time.

The calls will drop out at full reception even when I have been stationary for 30 minutes.

I feel like there is someone pushing a big red FAIL button everytime it happens.

Working for two months in Marulan South and Vodfone's coverage maps claim that I should have 100% talk and text coverage, with regional broadband. However, reality is somewhat different. Where I am staying, which is 4km off the Hume highway, has no phone coverage of any kind what so ever - let alone internet. So I cannot call my wife, at all, nor send her any emails. The only solution was to buy a T SIM card and they have full coverage on 3G that never drops out.

I called Vodafone to ask for copies of all my records. The lady said im entitled to them but shes not going to give them to me. I asked Why?, she replied because. I told her because is not an answer, she then replied I cant send the files.

To all you pople who are still with vodafone contact the TIO I did and got out of my contract dont hesitate and do something positive. Greatest day when I got hte phone call from vodafone letting my off contract. NOw with another carrier and have no problems.

15499 Someone from NSW thinks vodafone is they fail at life at 11 Feb 2011 03:46:35 PM

My calls constantly drop out or called failed i never have more then 1 bar signal and this apple i phone is not much better then the mp3 player it has on it. I call vodaphone i dropped out 3 times the fourth time i am told its cause of my 3G and if i turn it off i wont have the problem..... OK major WTF i am paying for a 3G service can i be compensated that willl be raised sir and some one will get back to you....... havent heard back only been 1 week continue to call them with no luck or result still being investigated. I am done tapping them on the shoulder if i hit them with a sledge hammer i may get there attention. Taking my complaint further to the ombudsman.

So a couple of months ago my Oct/Nov bill came to 320 bucks! Every other bill has always been in line with my $79 cap and never over and I definitely didn't use it more that month than any other... It was however the month that my phone started dropping calls, losing signal and generally being totally unreliable.
I've contacted customer services a number of times about the billing issues - which they say are not their issue but mine and clearly that's what I spent... It's ridiculous.
Anyway yesterday I finally had enough and rang customer services to cancel my contract because of that and the constant drop outs - they basically tried to say that it was obviously that I lived in a poor coverage area! Paddington in Sydney - I tried to make the point that the drop outs are TOTALLY RANDOM and occur for no apparent reason, I can be with other Vodafail customers and they'll have signal or vice versa but they didn't really believe it.
Anyway they're now doing an investigation - which I think is a total waste of time. they need to admit that there's a problem with individual phones dropping off the network not just the network coverage.
They also need to sort out my ridiculous bill and stop denying that also!!!
I totally agree with complaint 15280:
In short: Billing problem; dropped calls; incorrect advice/ promise by vodafone staff; on-hold for too long; overcharged; poor customer services....

11 Feb 2011 10:35:25 PM: so stupid. my phone is also going under investigation. ridiculous. ten working days the guy told me. thats two weeks.

17 Feb 2011 09:41:50 AM: Just go to the TIO and end the pain. They told me they were 'investigating' it. I really believe the only way it will be sorted out is to use the TIO. I found them extremely helpful. 10 emails to VF..k over issue and phone calls and visits to store didn't.

When I first started with Vodafone they disconnected my old service and then sent me my phone and USB - however they neglected to send any sim cards. After many phone calls and several attempts I finally received them - in the meantime I was 4 days without any service at all.

I have been with Vodafone for several months and have an ongoing frustration of calls failing, calls dropping out or no coverage at all. I also on occassion haven't received calls but much later have been notified of a missed call. I do not have a land line and wouldn't want to depend on this service if ever I had an emergency. I want out out of my contract as I am paying for a service that is virtually non-existant.

I also have a USB Modem (part of a combo plan) for the internet and have always had Poor or very poor signal when I have used it from my home. For the last 10 days I haven't been able to connect to the internet from home and have to go to the local library for several hours each day to use their internet. My USB Modem also works when I am at the library. I'm doing more work from home now and I have no internet service.

I phoned this morning to lodge my complaint with technical difficulties and was advised they could only help me if I had another phone I could use so they could call me back on that while they guide me through "trouble shooting" with my phone. My phone is the only one in the home and its a huge inconvenience to have to go and find someone elses to use. Surely there must be a better way of sorting it out. I was also told I could go to a local Vodafone store and they could phone me there!

Vodafone are useless, and they know it, call 1555 and speak to someone who cant talk proper english, they need to hire professionals.
so many people i know have walked out of vodafone, there going to be in for such a shock!
POOR DATA
NO COVERAGE
CALLS FAILED
MMS & SMD FAILED
This has been going on since last November!! 2010 wake the hell up!

Vodafone are pure and utter garbage!
They smsmed me i was about to go to another network then end up charging me for 3 months that i had no network, wake up VODAFONE!
You are losing 1000's of customers, you will go down!

No reception when i just joined Vodafone a month ago. At first i thought it was my new phone but i realised it wasn't at all.
I get no reception everywhere. Network is lost all the damn time.
Im really sick of it. Ive been on this service for a month and already want to leave!!

11 Feb 2011 09:50:32 AM: i just called them up and they said its going to take TEN WORKING DAYS to investigate my account and coverage. im really NOT HAPPY. do i contact TIO now?

11 Feb 2011 10:34:48 AM: Basically, if you want to achieve anything with Vodafone you have to go through the TIO, and you can't go through the TIO until you've tried to resolve your problem with Vodafone. If Vodafone told you they'd take 10 working days to fix your problem, then that means you've tried to resolve things with them, so you can definitely go to the TIO.

The TIO complain takes 5 mins to lodge online, and means that Vodafone have 10 days to settle the dispute with you. If they don't, and you let the TIO know, then Vodafone are fined.

The good thing about going to the TIO is it means that Vodafone have to chase you, not the other way around - you could save hours this way.

Have had no Mobile Internet for over 4 days and my laptop can not read the Internet stick, that was only replaced 6 months ago. I don't bother calling them as am on Optus prepaid and waited over an hour last time I had an issue. I emailed them this time and got a reply saying they would get back to me within 10 Business days. So I have had to go and purchase another companies pre paid mobile internet stick as I have work to do and can not deal with these issues.

My bills have gone from $68.00 per month to $150-200 per month. Only happened with the last two bills and i am close to going over my cap this month AGAIN. Cant undertsand how this has happened as i do not use my phone that often. Called up vodafone and spoke to someone who didnt really seem to care nore did she understand what i was talking about. Does anyone have any suggestions?

10 Feb 2011 04:45:17 PM: You should check your account online and see why this has occured. Perhaps if you are on a cap you could have exceeded the cap value, which would mean you could be charged at very high rates. Or you may have used data beyond your limits (in which case the same thing would have happenend - they would have charged you at high rates).

I have heard of people being charged thousands where they were previously paying just $50/month. You can dispute it on the basis that it's exploitative and you were not informed that they would be charging you exobitant rates.

Here's what you need to do:
Get all of your facts (go online and figure out why you were charged what you were)
Call Vodafone to try to have your bill reduced
If they will not reduce it appropriately, complete an online complaint form to the Telecommunications Ombudsman (takes 5 minutes and means Vodafone must contact you to resolve the issue within 10 days).

I suffered from SEVERE lack of reception, no data coverage & really bad service. So I decided to act upon it and after several calls to Vodafone, hours on hold, emails and complaining to the Telecommunications Industry Ombudsman, I have finally been released from my VodaFail contract without paying anything and was reimbursed for the fees & charges I have paid to upgrade my phone (which voda told me was the problem due to my lack of reception).

To others who are in the same boat, Vodafone MUST release you from the contract. You need to contact them and in your letter you need to give them a deadline, if they do not respond to you. Email the ombudsman and tell them your situation. Vodafone will contact you and will try and keep you but by law they must release you without you paying anything because they have bitten off more then they can chew. They have oversold their service....

Ensure in the letter that you write the following......"I understand I agreed to a contract with Vodafone under the terms & conditions, that I pay for a service that Vodafone provides, however I have not received the service I was promised and hence will not continue to pay for this contract, I would like to be released without penalty and reimbursed any fees paid". and make sure at the end you state that you will be contacting the ombudsman should this matter not be resolved to your satisfaction....

Wot the hell.. phone cant make calls! cant have a converstaion with out it droping out! cant facebook at all!!.. I called LARA & spent 45mins on hold...
See ya later Vodafail!!!! oh & by the way phones says every 5 mintues network lost..

Every day on the main highway at Lane Cove calls drop out at the same place. I have reported this on numerous occasions but to no avail, the reply being 'our coverage is a bit light in that area'. come on!! Sydney metro area, how hard can it be?
At my home in Cammeray I also practically have to stand outside on the balconey to get coverage - piss poor.

15441 Someone from NSW thinks vodafone is unreal how bad this is at 10 Feb 2011 09:44:19 AM

I am so sick of text and voicemail messages arriving hours or days after they are supposed to - especially voicemail. I have had 22 voicemails delivered in one day that were up to a week old - shocking VF!!!

10 Feb 2011 03:21:55 PM: I didn't even sign up for voicemail and every time I get my bill there are entries that say that I have retrieved voicemail messages. I have emailed vodafone and told them of the error but they didn't even answer

Bought a phone two years ago online, cancelled the order was told there was no cooling off period. Didn't receive the phone or a refund. Contacted them again was told I had to call a number to get a refund because I didn't ask for one at the time (of course I want a freaking refund you idiots!!!! I don't just give money away). I'm still waiting for something...ANYTHING!!!!

15432 Someone from NSW thinks vodafone is Very late in replying to complaint letter at 10 Feb 2011 07:50:17 AM

I wrote to Vodafone complaining above the poor connection service a month ago. Since then I haven't heard from them and today I was told the number I gave out was wrong. True, the number is wrong but does it take so long to find out that I make a typo in the email?

15425 Someone from NSW thinks vodafone is cannot get to speak to anyone at 9 Feb 2011 09:49:43 PM

I just want to change my number but tried yesterday for one and a quarter hours
on hold it was then 8pm their closing time. Phoned this morning right on 8am
their opening time and after 45 minutes I had to hang up to leave for work. I tried again when I got home from work at 6pm and gave up at 7.15pm as I had to
out. Sent them an email telling them their service was "no service" and when I pressed send I got an email saying "we have received your message and someone will respond to it within 10 days" What a joke.

Internet speed on laptop dongle is often in single digit Kbps speed.
This is about 1/1000th of the speed advertised.
I'm glad I got the 365 day plan - it might take that long to download some U-tube clips.
Service assistance and help ? - even if they double thier human staff in this department it will mean there are only 2 people manning the phones.

QUITE SIMPLY THE MOST DISSAPOINTING PHONE CARRIER I HAVE EVER BEEN WITH
1.DROP OUT EVERY DAY
2.MESSAGES COMING IN DAYS LATE
3.UNABLE TO GET A LINE OUT TO MAKE A CALL
4.TERRIBLE RECEPTION
5.SNAIL LIKE DOWNLOAD SPEEDS
BASICALLY I WANT TO BE RELEASED FROM CONTRACT, AND IM GOING TO TELSTRA.

15393 Someone from NSW thinks vodafone is no customer service at 9 Feb 2011 10:01:20 AM

30 minutes to get through to customer service and still havnt spoke to anyone, all to get a handset unlocked which of course wouldnt owrk on there web page. unbelievable what these guys doing. everyone cancel vodafkers

9 Feb 2011 01:25:37 PM: when you ring, say cancellation, stupid lara doesnt understand that word and she will say something like check contract expiry,say yes to that and you will get through within 5 mins.... goodluck

12 Feb 2011 11:03:17 PM: I tried that a few weeks ago and I got this non-Lara voice saying that my call had failed and asked me to hang up and try again! Very concerning!

Poor reception, drop outs, internet drops on and off. I can't even get transferred to technical support. tried 3 times and all 3 times I get disconnected from the call once I get my call transferred from the helpdesk.
How epic is that? Can't even lodge a proper complaint. Will try again, but doubt it will get through again.

Everytime Vodafone resets the APN configurations which has been done twice over the phone now it works for a while then it just stops working and I can't get emails, internet or look at apps and my area has 3G Coverage.

when I first activated my phone it worked for a couple days and then quit receiving inbound calls, this I did not know for a couple weeks while I happily put my number on my CVs and left with various employment opportunities. finally I noticed that I was not getting any texts either and asked a friend and they said that they never could call me... I spent 3 hours on hold and gave up for that day, the next day I spent 2 hours on hold and finally got through, after trying everything with the phone and still not being able to get it to work the guy said there was nothing else he could do and I had to take the phone into a vodafone store and swap the sim card... after an hour at the phone store they got it working. long story short, week later does the same thing, 3 hours at a phone store, worked again for a week now for the third time I can't receive any calls...

i recieved an offer to swap my Three mobile internet to Vodaphone - promising better prices, better service - etc etc etc. Their customer service was so bad and I spent so many calls trying to fix it and being sent from department to department without succes I cancelled my account within the first two weeks (which required far too long with their "cancellations" (ie. retentions) area and finally a contacting the TIO to get them to drop the charges for my first months "free service".

What I didn't realise until after all that was that even though I had been assured that when I "swapped over" they would take care of cancelling my internet account with Three - THEY DIDN'T!. Two months later (and not using my Three account, assuming it was cancelled) I have looked at my Three account and realised that they never cancelled it and had I actually ended up with Vodafail, I would have been charged for both.

So, if you are a Three customer that got that offer in December and swapped over, make sure you check your situation!

1 The sim I bought and have been using for five years is not in my name. Vodaphone won't let allow me to put in my name, I could get a new sim but half my contacts would lose me.
2 After assurances from Vodaphone that my phone with roaming would work in the US I get there and have to buy a new American phone because there is no coverage for me anywhere.
3 Wankers change my contract without telling leaving me with a useless $29 piece of paper.

Now, at teh same time as escaping vodafone my iPhone stopped working. So temporarily switched to another phone.

I went to the apple store to have it looked at to see if i could get it fixed and they needed a sim in it. So put in my new XXXXX sim in the phone and it didn't work. Apple informed me that all iPhones other than those bought directly from Apple are locked to the network that you bought them from and that i would have to contact vodafone to get it unlocked.

So went to the vodafone reseller that I got the phone from whowhen I bought it TOLD ME that it was unlocked as I was going into a contract. Noting that all my previous phones fomr vodafone were never locked.

When I asked them about it now they simply told me that they would never have told me that and said again that i had to contact vodafone and it would be about $200 to unlock (a broken phone remember). So they lied.

I went to the unlock section of the website. put in the details required of the serial nmber of the phone. It came up as unrecognised and a message saying that vodafone will contct me within ten days. From past experience I doubt they will. I also doubt there is any chance now of unlocking it.

I am not going to spend a week of attempted calls, that dropp out or be put on hold for hours to try and talk to someone about it.

So lies from the reseller now and useless phone.

Was teh only provider i had used and was with them for 13yrs. will never return

Someone will call me and leave a voicemail but I don't get a message or any indication that a voicemail has been left until 5 hours later or the next day, I called Vodaphone and they said there is nothing wrong my voicemail... that's it.

I just rang the cancellation depart to get out of my contract. of course they answer instantly.. the call dropped 5 minutes in yes... can't ring back now for some odd reason the "service is unavailable".