Student Advisor (Full-time & Part-time)

Birkbeck, University of London - Registry Services

Location:

Bloomsbury

Salary:

£25,236
to £27,935

Hours:

Full Time, Part Time

Contract Type:

Permanent

Placed on:

13th March 2018

Closes:

26th March 2018

Job Ref:

12470

Purpose and Main Duties

The My Birkbeck Student Advice Centre serves as a hub for customer enquiries. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity.

We are looking for an individual with a ‘can do’ attitude, enthusiastic, outgoing, a great communicator and listener, and an excellent team player. The successful candidate will have detailed knowledge of university services, procedures and regulations in order to ensure all advice and referrals are accurate. Furthermore, the successful candidate will need to enjoy working with people, be committed to providing an excellent student experience at all times, even under demanding, high-volume busy periods and deal empathically and professionally with students who are angry or distressed. In addition to supporting and responding to initial student enquiries, the job holder will take some one-to-one casework with students with complex difficulties. Evening and weekend working will be required.

Candidate Requirements

Excellent customer service skills, competent IT skills, accuracy and the ability to work in a busy environment are required together with proven ability to work supportively and effectively within a team. Previous experience of student finance and funding would be advantageous.

About the Department

Student Services is made up of the Careers & Employability Service, Learning Development, Nursery, Student Advice Service, and the Wellbeing Service (Counselling, Disability & Dyslexia and Mental Health Services). Our aim is to support students throughout their student journey at Birkbeck.

The My Birkbeck Student Advice Centre serves as a hub for customer enquiries. The Student Advisor position offers an exciting opportunity for individuals with a keen interest in providing excellent customer service in an advisory capacity.

Forurther information about the department please visit the following website:

The salary quoted above is on the College's London Pay Scale and includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the Greater London area. The initial salary will be dependent on the skills and experience of the successful applicant. The appointment is subject to a probationary period of 6 months for the full -time post and 3 months for the part-time post. Birkbeck also provides a generous defined benefit pension scheme, 31 days paid leave, flexible working arrangements and other great benefits.

The closing date for completed applications is midnight on Monday 26 March 2018

Interviews will be held on Tuesday 10 April 2018.

Formal enquires on the role can be made to Jack Cain, Student Advice Team Leader (Email: j.cain@bbk.ac.uk).Birkbeck welcomes applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding an Athena SWAN award and membership of WISE, operating the Disability Confident and Mindful Employer schemes, is a Stonewall Diversity Champion and is working towards the Race Equality Charter Mark.