1) Dedication Ceremony - Light a candle and establish "The Third"2) Gratitude Exchange3) Decide Who Goes First?4) Speaker begins with Observation, then adds thoughts, feelings and needs when expressing "What I'm Telling Myself."5) Use of the four Dialogue Phrases a) "Would you be willing to tell me what you heard me say?" b) "Did I get that right?" c) "Is there more?" d) "Now that I've been heard, I'd like to hear what's up for you."