Tmobile Complaints & Reviews - Customer Service/billing

Tmobile

Customer Service/billing

I have been paying 150.00 per month for YEARS - (Four of us on the plan)... Recently I asked the customer service to help me lower my rate, and she suggested a different plan that would help me save 20-30.00 per month. It sounded good, so I agreed to it. Well, I got my bill and it is only a 15.00 savings - pretty puny compared to what I gave up to get it. I just went online to manage my kid's accounts, and it said I had to purchase it at 4.99 per month. I called customer service, couldn't get through the automated system to talk to someone, and it cut me off. I called again and spent half an hour, at least, waiting for a representative. I told him of my problem and he said my access to manage my kid's accounts had been deleted with the change of plans. I spoke to a supervisor to ask him to please put it back on at no charge, since I was not informed it would be terminated with the new plan, and he wouldn't. I am leaving Tmobile as soon as our plans are up. You would think they would do better with a loyal customer. PS, Tmobile: THIS IS AMERICA. WE SHOULD NOT HAVE TO PRESS "1" FOR ENGLISH!!!