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Consent & Access

Disputes resolution process

There is a third party disputes resolution process available if required.

If the work proposed at your place has been classed as a category 1 build, or you disagree with our decision regarding a category 2 build objection, in some instances you are able to take the matter further.

Why has work started when I haven't given my consent?

If the work we’re doing has been classed as category 1 or category 2, you will have received notice of the work including an approximate time frame of when work would begin. Under the Telecommunications Act, consent is only required for category 3 builds. If you believe the work at your property was classed as category 3 but you haven’t provided consent, please contact us.

What will the build work look like?

If you or one of your neighbours has ordered fibre, you should have received a notice pack from us. This pack has all the information you need, including a detailed design of the work we are planning. If you did not receive this pack and believe you should have, please contact us.

Category 3 build methods

If you live in a multi-dwelling unit or right-of-way, and you or one of your neighbours has ordered fibre, you will have received a notification pack from us outlining the work we need to do, including build methods, to bring fibre from the street and along your driveway or through your building.

Category 2 build methods

If you live in a multi-dwelling unit or right-of-way, and you or one of your neighbours has ordered fibre, you will have received a notification pack from us outlining the work we need to do, including build methods, to bring fibre from the street and along your driveway or through your building.

Category 1 build methods

If you live in a multi-dwelling unit or shared driveway and you or one of your neighbours has ordered fibre, you will have received a notification pack from us outlining the work we’ll do, including build methods, to bring fibre from the street to your building. Find out more about the category 1 build methods.

Is the work Chorus needs to do going to cost me or my neighbours anything?

I’ve ordered fibre. Why do my neighbours have to be notified about this?

To get you connected, we need to bring our fibre network through areas of property that are shared with your neighbours. Because they have a stake in these common areas, by law we need to let them know what work we’re planning to carry out.

Is getting fibre installed going to cost me anything?

In most cases, no. Some apartment buildings and shared driveways do require work outside of a standard residential install and, in those cases, a contribution to the costs is required. If this is case at your property, we will have let you know.