How do I file a complaint?
Complaints may be filed via the Office of the Commisioner
of Financial Regulations
Complaint Page.

What should I do if I am a victim of identity theft?
Identity theft is the illegal process of stealing an individual’s personal identifiable information such as a social security number and incurring debt in the victim’s name. If you are a victim of identity
theft:

Request copies of your
credit report from Experian, Equifax and TransUnion,
the larger credit reporting agencies and dispute any
inaccuracies;

Contact the creditors to close the unauthorized accounts,
change passwords or restrict access to the accounts;

Place fraud alerts and a victim’s statement on each of your
credit files maintained with the major credit reporting
agencies;

Request that the credit reporting agencies remove any inquiries
referencing the fraudulent accounts;

You may place either a fraud alert or a security freeze
on your consumer credit report by contacting each consumer
credit reporting agency (Experian, Equifax, and TransUnion)
and requesting the appropriate action;

See: The Office of the Commissioner of Financial Regulation’s Identity Theft Page for more information.

What is predatory lending? What assistance does the Commissioner of Financial Regulation provide for victims of predatory lending?
Predatory lending involves originating loans by deceiving the consumer on the benefits, the cost or the terms of the loan. You may file a complaint
with the Commissioner of Financial Regulation if you believe that you are a victim of predatory lending.

Are prepayment penalties illegal in Maryland?
Not exactly. Prepayment penalties may be permissible under certain Maryland law and are subject to certain limitations. However, many Maryland laws do not permit prepayment penalties. The language in the contract governs and must be reviewed carefully. A prepayment penalty may be allowed depending on the contract.

What is a credit score? What factors influence my credit score?
Credit scoring is a tool creditors use to help determine to whom they will extend credit. A credit score is the total number of points awarded to each consumer based on specific factors. Creditors use many different formulas to create various credit scores. Depending on the formula used, points are assessed for many characteristics such as bill paying history, the number and type of accounts opened, late payments, collections accounts, age of accounts and bankruptcies.

You can improve your credit score by practicing creditworthy behaviors. Good creditworthy behavior includes being an informed consumer, paying bills when due and avoiding excessive credit.