Ceska pojistovna relies on Dynatrace APM delivered by Adastra

A solid reputation, effective communication between IT and business, the
availability of key applications and a complete operations overview – these
are expectations Ceska Pojistovna has for its application monitoring project and
this is why Ceska Pojistovna selected the Dynatrace APM solution for the
platform. Adastra is the exclusive vendor of Dynatrace in the Czech and Slovak
Republics.

1

PROBLEM WE HAD TO FACE

Initially, emphasis was placed on the constant increase in demand for the
provision of insurance services, an area where Ceska Pojistovna has maintained
its dominant position on the market for many years. From an operational point of
view, Ceska Pojistovna wanted to ensure that its extended sales channel was
readily available and flexible enough to meet customer requirements to retain
them and lower the risk of attrition. To increase the quality of its services,
Ceska Pojistovna decided to map its options and select a solution enabling the
company to monitor every user transaction in the system, in particular, in the
application for closing non-life insurance contracts. The existing solution
proved to be impractical as it only simulated the work of the user of the
application. Detailed data pertaining to the end-user level was not
available.

100s

of daily application users are covered by Dynatrace

2

OUR SUGGESTED SOLUTION

3

types of dashboards implemented for operations, development and business owners

Ceska Pojistovna approached Applications Performance Management (APM)
companies to acquaint themselves with the technical parameters and capabilities
of each solution and then tested their

solutions in real operations. Adastra successfully surpassed expectations
using the Dynatrace APM solution which stood out from the competition by
offering:

A user-friendly solution for data analysis, day-to-day operations and
configuration

Complete monitoring incl. virtualized desktops via Citrix (activities in the
end-user application are monitored by name and are no longer anonymous)

A solution guaranteeing architectural compatibility with group standards is
already in place for the group of companies which Ceska Pojistovna
belongs to

Transparent dashboards with clear overview that can be used for reporting
outputs for management

3

WHAT WAS THE OUTCOME OF THE PROJECT

Adastra consultants implemented the Dynatrace APM solution to the application
for closing non-life insurance contracts, which is used by the entire sales
network of Ceska Pojistovna today. Dynatrace APM solution minimizes both the
risk of system unavailability and long system response times for operations and
business.

Key project benefits are:

Precise monitoring of the number of users in the application and their
activities

Objective metrics concerning day-to-day operations of the application and
the identification of any bottlenecks

The tracking of user activity during the day

Transparent reports available for business (modeling numbers, contract
approvals and closings)

2

weeks – the time needed to implement and train Dynatrace users at Ceska
Pojistovna

Improved recognition of situations when the application is used to compare
offers only or for concluding contracts

Consolidation of technical information and user breakdowns of the monitored
application

With the application monitoring solution we, as an IT department, became a real
partner for our salesmen. We have a detailed overview of the operation of our
key business application. We are more efficient, we know when a problem occurs
in the application and when it has been solved. We also have a better
understanding how key business processes work.

Objective facts rather than subjective findings, improved SW development,
better communication between IT and business, the availability of key
applications with complete overview of operations – this is what Kooperativa
insurance expects of the Dynatrace APM solution which was delivered by
Adastra.

Customer response to the MojeO2 self-service platform indicated weaknesses in
its availability and inconsistent feedback. The big picture was wrong and this
was the impetus for the company to find a solution that would ensure that the
metrics would clearly and effectively monitor everyone using this
application.