UC Analyst Whitepaper: Real-Time Resolution for the Modern Contact Center

By enabling contact center agents to reach out to subject matter experts within the organization using tools such as Microsoft Skype for Business, contact center agents can get the information they need to answer customer issues, solve problems, and close sales. And they can do this in real time while customers are still on the line, thus increasing customer satisfaction.One cloud services enabling this capability is Five9's Virtual Contact Center (VCC).

In this whitepaper from Five9, learn how VCC can integrate with Skype for Business to enhance the customer experience and provide the real-time resolution that customers expect.

By enabling contact center agents to reach out to subject matter experts within the organization using tools such as Microsoft Skype for Business, contact center agents can get the information they need to answer customer issues, solve problems, and close sales. And they can do this in real time while customers are still on the line, thus increasing customer satisfaction. Learn more in this whitepaper from cloud contact services provider Five9.

In this ebook from Five9, learn how you can integrate Microsoft Skype for Business with your contact center to facilitate a strong support architecture that involves subject matter experts and improves resolution speed and customer retention while reducing operational effort.

Take a deep dive into the Five9 integration to Skype for Business to learn about the benefits of accessing the subject matter experts to solve problems in real time.
Learn how to deliver amazing customer experiences, watch the video now

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