TripAdvisor Traveler Rating:

3.05Cleanliness

3.05Location

2.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“Caused a major hardship on my family”

Jul 19, 2013Kenneth J, Colorado Springs

Worst Place Ever, Day 1 reservation where wrong, Day 2 requested 5 times for new towels and never got them, Day 3 still no towels, Day 4 checkout paid ½ the bill in cash other ½ on debit card the bill was $288.00. 8 hour drive home find out the Hotel has charge my card $96.00, $47.00, $106.00, $143.00, and $250.00 Total of $642.00. I call the hotel they advise me it was and error on their part and it would take 96 hours to be refunded, it took 7 days and they refused to pay my overdraft charges of $225.00 they caused by their error.

Read management response to this review.

Management response from HospitalityMgr, Manager

Valued Guest.Thank you for stay with our hotel. I see that we have failed in attention to your request. I want to apologize if not correctly explained to you upon checking in, credit cards are to authorize for full amounts on stays. Please call me directly when returning to Wichita, hope to see you again for future reservations.Priscilla Gonzales
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