I'm not usually the one to leave reviews. However I would like to save anyone I can from such a horrible vacation at this place. My dad has cancer and wanted to take my family to a nice place before his time is up and made that clear when I submitted for this rental.

Place looked clean and nice online but once I get there first thing we noticed was roach traps in kitchen everywhere! then as soon as I open a drawer there were German roaches running around and are in appliances such as coffee pots, toaster, ect. Not palmeto bugs as the handy man or (landlord) says when he comes by and which he got really defensive and didnt even ask to see one and he just says everyone has issues with them in keywest when its dry outside and no rain. Which is rained the day I got there. Palmeto bugs are bigger and the ones running around are tiny roaches. All I know is they are not palmeto roaches with what we saw. To make it worse the ac unit wouldn't not go lower than 80ish and even got up to 87 at one point. We never put the thermostats below 73 which was on a sign above it because it would freeze. As soon as he comes in he accused me of freezing it up and then when he noticed it wasn't he apologized for jumping the gun and being defensive. He sent an ac guy out which didnt change anything and they did all they could do. We stayed there 3 nights and one day in hot and miserable. Then the fridge wouldn't keep things very cold. So he said it was because we had a lot of food in it. Well I keep more in my fridge and have no issues and I live in Florida as well. So he says ac is not staying cool because we keep going in and out all day. Which we were hardly there and out doing things. Not true and then puts another fridge outside so therefore we have to open door everytime we want a drink. Toilet not bolted down either any tilts sideways. Once we left I called 3 times and never till this day got a call back. I called and talked to lady in office and she says he was busy and something came up so he couldnt call me but that in my contract it says they are not responsible for appliances and ac units not working and not required to give any kind of refund to make it right but she would have him call and she what he can do. Still 4 days later and nothing. Save your time and money. We go to keywest every 3 months and will never stay at this place again. the fact they dont even care to make it right and if you made people aware about your policy they would never rent

Appréciation envoyée 13 juil. 2018

Réponse du propriétaire:

Tiffany,

We are sorry you had a bad experience. Orkin sprays all of our units every month and lay ant traps (not roach traps) in the back of cabinets, and we do our best to keep critters out by keeping the unit clean. The fridge was completely filled with food, hence why it was not cooling, so maintenance brought a second fridge to use within an hour of your call. AC units are extremely overworked in the summer here since our weather reaches 90 degrees plus 90% humidity. We sent a certified AC unit tech out the same day you called, who did his best to fix the problem, and the unit was replaced after your stay. Per the rental agreement, we did our best to fix the appliance issues, thus we do not need to provide a refund. In addition, there were children staying in the unit (who you mentioned in your Google review, but edited out of this review), who were not listed in the rental agreement, which is a violation (the unit can only hold up to 6 guests, and there were at least 8+ guests in the unit). We could have charged extra or even evicted your group without reimbursement, but we did not. Seeing how this review is edited from your Google review after you saw our response, it is obvious you are saying things simply to receive money back. We will advise VRBO to look into your previous stays to see if you are trying to swindle other companies out of money, as well. In the end, we did our best to help your group, despite rental agreement violations, and we have many happy return guests. Thank you for your review, and have a great day!

Cute quaint and comfortable place

Good Location, Quiet

4/5

Date du séjour mars 2018

shellie l.Mapleton, MN

This is a nice, clean, well appointed and cutely decorated property. It has comfortable beds and showers with good water pressure. The deck area is large and comfortable, only thing better would have been a hot tub on it, although we did enjoy the nice pool one day. A few things that could use improving are a better curtain on the first bedroom to block out more light, the safe was closed and couldn't be used, the grill didn't work that well, but we did manage to grill out one night. There are only 4 parking spots, but we found a spot on the street right in front so it wasn't an issue. The property is in a good location so we were able to walk to everything, feeling safe the whole time and didn't get in the car until we left. Overall we enjoyed out stay here, it works really well for 2 couples. I give this property a 4.5 and would recommend it to others.

Cute tucked away cottage within walking distance to the action.

5/5

Date du séjour oct. 2017

Jaclyn B.

The property accommodated two couples very nicely. The king beds were nice, the linens were nicer than in most rentals, and the place was clean. The decor was cute, the living room and kitchen were comfortable, and the outdoor area was a bonus. We parked the car when we arrived, and walked everywhere as it was close to everything. We'd definitely stay at Hidden Treasure again!

Very private and perfectly located

5/5

Date du séjour juin 2017

Rebecca D.Seminole

I was so impressed with this place. Very very clean and adorable place. There are multiple 'houses' in The Colony but this was by far the best. We had our own private patio with a place to lay out or dine outside. The area was very spacious. The inside was very clean and laid out well. Two large bedrooms and two full baths. Tons of towels for the pool or shower. Private parking which is very important in the narrow streets. Everything we needed for the week was there with the exception of an ice maker or ice trays. But we bought a bag of ice and solved for that. About two blocks from Duval so it was perfectly located.

The only downside was three things:

> tons of tiny ants in the place but this is normal for this area due to the humidity. Just be ready for that annoyance.

> master shower head was the absolute worst. But guest shower head was great. Not a big deal at all unless you HAVE to use the master shower.

> the master bed wasn't comfortable and probably should have been upgraded five years ago.

Hidden Away

5/5

Date du séjour mai 2015

chuck from mentorMentor on the Lake, Ohio

Just what the name implies. This is the ultimate property for anyone who wants to be near Duval, but wants privacy once back at home. The private deck and remote location away from the other cottages is perfect. All of the furnishings are top notch. Management is a text or phone call away. We had a minor problem with the TV in the living room, but it was taken care of quickly. You can walk to all the restaurants and bars on Duval and not feel unsafe during the walk back. Kevin, Surrey and Randy were all great to deal with. Go there, have fun, relax by or in the pool.

Appréciation envoyée 29 mai 2015

Réponse du propriétaire:

Thank you for taking time to review Hidden Treasure. We are so pleased had a great time and we look forward to seeing you again.

Localisation

Old Town, Key West, Floride, États-Unis d'Amérique

Disponibilités

Informations supplémentaires sur les tarifs de location

Frais de nettoyage

108 €

Frais par animaux domestiques

43 €

Rates and availability subject to change without prior notice. Reservations are not confirmed until the guest receives an emailed confirmation from Key West Hideaways with Terms and Conditions included. Terms and Conditions may be found here: http://www.keywesthideaways.com/info . Please contact the office for exact rates and availability at 305-296-9090