Pickup transfer at pickup day - see condition
: Only for Early Pick-ups

Airport / hotel transfer - on dropoff day
: Only if drop-off time is before 10.00

Road asistance 24 Hour

Free storage for your luggage

First tank of propane

First container of chemical liquid

Rates' Notes

Preparation fee of $79 will be added to normal preparation fee per rental for pick-ups on Saturdays or Mondays during the period of April 1 and September 30

An additional surcharge of $ 2750 applies for travel to the Burning Man Festival and a $ 2500 security deposit will be charged at pick up

Cancellation of one way rentals will imply the full one way fees (plus taxes), plus the regular cancellation fees

All inclusive valid only for a 13 day or longer rental period

Winter rentals - Please pay attention to the Winterization note

All additional miles are payable at the drop off station: $ 0.39 per mile plus sales tax

Generator useage costs $ 4 per hour

If customer wishes to have the awning enabled an additional security deposit of $ 1500 will be charged at pick-up

Transfer to rental location are not included in rental rates and available only for early pick ups

Extra options

Kitchenware Kit - rental - flat fee - 65 $ CND

Childseat - rental - flat fee - 54 $ CND

Camping table - rental - flat fee - 20 $ CND

Early Pick-up (Jul-Sep) - rental - flat fee - 198 $ CND

Early Pick-up (Not Jul-Sep) - rental - flat fee - 135 $ CND

Child cushion - rental - flat fee - 54 $ CND

Camping chair - rental - flat fee - 12 $ CND

Toaster - rental - flat fee - 8 $ CND

Northern Surcharge - rental - flat fee - 540 $ CND

GPS Navigation device - Per Day - 13 $ CND

Convenience Kit (Bedding and Kitchen kits) - Per Person - 100 $ CND

Burning Man Festival - rental - flat fee - 2750 $ CND

Convenience Kit for Explorer/HighRoller - Per Person - 50 $ CND

Payment Conditions

Down payments of 300, the rest 30 days before pickup.

Cancelation Fee

up to 42 days prior to rental date: 15 % of rental price, at least 300 $ CND will not be refunded

29 days to 41 days prior to rental date: 35 % of rental price, at least 350 $ CND will not be refunded

15 days to 28 days prior to rental date: 55 % of rental price, at least 400 $ CND will not be refunded

2 days to 14 days prior to rental date: 80 % of rental price, at least 450 $ CND will not be refunded

1 days to 1 days prior to rental date: 100 % of rental price, at least 500 $ CND will not be refunded

Hot Deals

Long Term Discount for motorhome rental in USA and Canada

•

5% Discount for 21-41 Nights10% Discount for 42-200 Nights

Terms & Conditions

PICK-UP and DROP-OFF INFORMATION

Overseas customers must overnight before picking-up their rental unit.

Best Time RV offers TWO different types of Pick-ups:

1. Early pick-ups are provided at a cost of CAD198 per rental for pick-ups July 1 – Sep 30 and at a cost of CAD135 for pick-ups Oct 1 - Jun 30. With this option, the pick-up times are Mon-Sat 9:00 am - 11:00 am. These Early pick-ups include free transfers from designated hotels to rental location as described under 'Rental Center Locations' chapter. The time for these free transfers will be arranged with the customers individually between 7.30am and 9.30 am. Customers have to tell us at least 3 working days prior to their pick-up, from which of the designated hotels they would like to have a transfer. No last minute transfers can be organized.

2. Regular pick-ups are at no extra cost but DO NOT include transfers to rental locations. Regular pick-ups are described below and the possession of the rental vehicle is Mon-Fri 1:00 pm - 3:00 pm or Sat in Toronto 10:00 am - 11:00 am, and in Calgary & Vancouver 1:00 pm - 3:00 pm (15th May - 15th October) / 10:00 am - 11:00 am (16th October - 14th May).The customers have to call our rental location 3-5 working days prior to their pick-up. The rental location will arrange a suitable time for the pick-up or the transfer with them. This way we can avoid long waiting periods for the customers. Moreover we can make sure, that the customers, who have booked a transfer, are provided with all information needed.

Early Pick-up (transfer to rental location included)• There is a cost for this additional service.• Overseas customers must overnight before picking-up their rental unit, except they have booked our Jeep Explorer or Jeep HighRoller.• Customers should provide their mobile phone number and, or email address, so the rental location can contact them in case any additional information regarding the transfer has to be communicated.• Customers have to do Online Check In within 3 month – 72 hours before their pick-up: https://www.besttimerv.com/checkin-form/• Customers have to call their pick-up location 3 working days prior to their pick-up to receive the exact time for their transfer. Calls from Mon – Fri are preferred. If nobody picks up the phone, customers should leave a message with their name, Best Time RV Booking Code and phone number (incl. country code).• Customers must be ready for pick-up at the time approved by the rental location at one of the designated transfer hotels at specified customer waiting areas (exceptions are listed separately with the transfer hotel information).• Hotel transfer is only provided from the customer waiting area of the designated transfer hotels.• Tour operators or customers are requested to report at the time of booking or not later than three working days before pick-up date in which designated transfer hotel customer is staying overnight and how many people are in customer's party.• Transfers are only provided from the designated hotels if we have been informed of the transfer within the indicated time frame. Customers must be ready at the stated time and customer waiting area, otherwise no pick-up transfer will be provided.• Transfer times listed are approximate due to traffic and weather conditions. Best Time RV is not responsible for refunds due to delays for any of these conditions.

Vehicle Drop-off and Airport Transfer - Vehicle drop-off hours are from 09:00 to 11:00 hrs.
- Airport Transfer is only provided if drop-off time is on or before 10.00 hrs:
Airport transfer is included in Prep Fee and provided to all renters who drop-off their rental vehicles on or before 10:00 hrs at no extra cost. Shuttles leave (around 11:00 hrs) from our rental locations to the Calgary (YYC), Toronto (YYZ) or Vancouver (YVR) airport only. Please do not book return flights with departures before 14:00 hrs, if your customers want to take advantage of the free drop-off transfer to the airport.
- No Airport Transfer is provided if drop-off time is after 10:00 hrs.
Drop offs after 10:00 hrs may take longer than the time the airport shuttle leaves, hence if customers arrive at rental location for vehicle drop-off after 10:00 hrs, no airport transfers are guaranteed anymore. - Late vehicle drop-off (drop-off after 11:00 hrs)
Late vehicle drop-off surcharges are CAD 50 per hour. No airport transfers are provided in the event of a late vehicle drop-off.
No refunds are made for early returns or unused portion of rentals.

Designated Transfer HotelsPlease refer to the list of names/addresses under 'Rental Center Location'.

PREPARATION FEEThis is a mandatory one-time charge per vehicle per booking. It is applicable to all bookings without exception.
The Preparation Fee covers:
* Standard Kit per vehicle
* First supply of toilet chemicals* First roll of toilet paper* Vehicle cleaning
* Drop-off transfers (only provided if drop-off time is on or before 10.00 hrs)
There are no refunds for unused propane and toilet chemicals and there are no refunds if customers do not meet the transfer rules and did not take the advantage of transfers or if customers decide to do own transfer at their own cost.

ModificationsAny modification of reservation is subject to handling fee.
If a confirmed booking is moved or shortened by 3 or more rental days, our cancellation charges may apply for these days.

GPS RentalWe offer GPS units at our rental location. Please pre-order these with the reservation to guarantee availability at point of pick-up. The rental company is not responsible for any GPS map accuracies, errors or updates.

Maintenance and Cleaning ResponsibilityCustomers are responsible to check all fluid levels at each refueling. Refills of all fluids (except gasoline and propane) will be reimbursed at check-in upon presentation of receipts.
Gasoline and propane costs are not included in rental price.
Gasoline and propane tanks are full at pick-up and must be returned full.Vehicles must be returned clean inside. Waste tanks must be emptied prior to return. Otherwise, additional charges may occur.

Repairs / Refunds / Early Returns / Long Term RentalsNecessary repairs are refunded without previous authorization up to CAD 100.
Customer must provide receipts. If customers pay repairs exceeding CAD 100 without previous authorization, we will not refund. Clients assume full responsibility for any additional expenses incurred by reasons of a breakdown of vehicle. If a vehicle which had a breakdown and is in repair for more than 12 working hours, through no fault of customer, our responsibility to client is limited to refund the daily rate or a portion thereof (VIP coverage).
Malfunctions of Radio, TV, DVD-player, air conditioning, refrigerator, microwave, any appliances, plumbing, generator, cruise control and awning are not considered breakdowns and no refunds are made for repair time to these items.There will be no refunds made for the early return of a rental vehicle.Customers renting for more than 30 days will receive a multiple page rental agreement with one page for every 30 days of the rental period or part thereof.

AccidentIn case of an accident, customers must notify the police for a police report immediately, also inform the pick-up station within 24 hours and make full report in writing. CDW/VIP accident coverage is void if customer fails to follow these procedures.

In case of a breakdown, who do you have to contact?
In the unfortunate case of a breakdown, please follow these instructions:
In case of a breakdown which is disabling the vehicle from driving, please call the rental center customer service or to the road side assistance service.
In case of any accessories failure which does not disabling the vehicle from driving (such as Heater, aircondition, fridge, water, etc.), please call the rental center customer service during working hours.
In the unfortunate case of emergency, caused by road accident, personal incident or an unexpected issue please call Bandana Caravan. Please bear in mind that out of working hours we are handling emergency calls only. Please bear in mind there is no "Alternative motorhome".

Credit Cards / Traveler ChecksWe accept MASTERCARD, VISA and AMEX credit cards. No Euro checks or debit cards are accepted. We are not responsible for exchange rate fluctuations or handling charges for any credit card transaction. Without any exception, a valid credit card is required for each rental.

Drivers License / Drivers AgeA national automobile driver’s license is required.
We recommend customers to carry a translation of the national driver’s license or an international driver’s license, but under any circumstances, customer must provide a valid national driver’s license at pick-up.
Minimum age is 21 years for all motorhomes.

Parking / Traffic Violations / Toll RoadsCustomers are responsible for reporting and paying of all parking/traffic/toll road violations at rental termination. Non-reporting of parking/traffic/toll road violations will result in an administrative charge of up to CAD 75. Non-reported parking/traffic violations plus administrative charge will be charged against customers credit card or will be collected at customers domicile. Customers will have the option of buying prepaid toll package at pick-up.

Northern Travel supplementAll rental vehicles traveling to Alaska, the Northwest Territories or the Yukon are permitted between May 1 through September 30 and must be confirmed in advance. A CAD 540 (incl. tax) prepaid non-refundable supplement is required.

SubstitutionsBest Time RV is entitled to upgrade customers to a higher rated vehicle at no extra cost. Should a lower rated vehicle be offered, the responsibility of the rental company is limited to the refund of the difference in gross rates.

Minimum RentalThere is a 7 nights minimum rental period.

No Pets Allowed / Nonsmoking policy
If this policies are not followed, the renter will be responsible for a penalty up to CAD 1,000.

TowingTowing is not permitted.

StorageStoring items on vehicle roof is not permitted.
Free storage of luggage is available at our location at owner's risk.

WinterizationIt is the renter’s responsibility to have the vehicle winterized if traveling to colder areas to prevent freezing. This will include the water pipes, toilet, fresh water tanks, sink, shower, external shower, hot water heater and holding tanks. Winterization requires that water be drained from the fresh water tank, hot water heater and both waste tanks. Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply anymore. Therefore, no water at all is available in the motorhome. The toilet, however, can still be used as long as windshield washer antifreeze is poured down to rinse. Winterization or de-winterization of rental vehicle while on rent is at expense of customer. Please inform your clients at the time of booking. If the renter fails to do so, he /she will be charged a fee, regardless of the outside temperatures! In addition, the security deposit refund will be delayed until we can get the vehicle into the shop, thaw it out and pressurize the system. The renter will also be responsible for the cost of burst water pipes, water tanks, hot water system, water damage, etc.

Baby / Child SeatDue to applicable law, a baby or child seat must be attached in the rear of the vehicle, not in the front seats. All coaches are equipped with minimum one anchor for three-point child or baby car seat attachment.Dinette table may require lowering to install baby and child seats. The dinette table will only lower to seat level. Due to this other passengers will not be able to travel in the dinette area, if the dinette has been lowered.

General ConditionsAll rentals are subject to the terms and conditions of the rental contract.
Prices, policies and conditions are subject to change without notice at any time.

Insurance

INSURANCE INFORMATION

Public Liability Insurance (included in daily rental rates)Best Time RV maintains liability insurance coverage of up to CAD 5 million on all their rental vehicles for bodily injury and property damage liability claims brought by a third party (other than a passenger) against the renter (and any other driver listed in the rental contract) and/or the company as a result of the operation or use of their rental vehicles. All coverage and waivers are subject to the express terms of the rental contract.

Customer Responsibility with CDW = Collision Damage Waiver and VIP = Vacation Interruption Protection (included in daily rental rates)In the event of loss or damage to vehicle while on rent, whether or not due to the fault of customer, customer’s responsibility for direct and accidental loss (including theft and vandalism) or damage to the vehicle is unlimited. That is, customer is responsible for all loss or damage.Fot Renter's benefit, all daily rental rates for all vehicles include Collision Damage Waiver (CDW) and Vacation Interruption Protection (VIP). With CDW and VIP, the customer’s responsibility for accidental damage, theft and vandalism (police report is required) to the vehicle is reduced to CAD 1500 per occurrence.CDW does not apply to overhead, awning, undercarriage or backing up damege, which shall be considered negligent damage and the sole responsibility of customer.Expenses are covered in the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 working hours as follows:Incurred expenses of CAD 40 per person per day for lodging and CAD 40 per group per day for other transportation is provided. A limit of CAD 3,000 per tour applies and this plan is not valid in case of an accident. Customer must present all receipts for refund of expenses.
Not considered to be mechanical breakdowns are: Radio, TV, DVD-player, air conditioning, refrigerator, generator, microwave, appliances, automatic step, cruise control slide-out or awning malfunctions.
CDW and VIP coverage is void (I) if customer fails to file an accident/damage police report, or (II) if vehicle is used in violation of the terms of the rental contract.

Exceptions for which there is no reduction in customer’s responsibility for damages:I) caused as a result of use without Best Time RV expressed permission or consent II) damage caused by striking overhead objectsIII) damage caused by freezing or overheating vehicle systemsIV) all damage caused during any use of off public roads (including at camp grounds, parking lots, service stations, etc) V) undercarriage damage, including tires and wheels VI) damage caused from backing up vehicle VII) all glass damage

Deposit for all rentals is CAD 1,500 (will strictly be enforced, charged / not authorized).If opting to use awning, there is an additional USD 1,500 refundable security deposit due at time of departure. Additional deposits may be required for special events.

Equipment

STANDARD KIT (included in Preparation Fee)
Water Hose

Sewer Hose

Operator’s Manual
Campground Guide
Accident kit
Road Atlas

Screwdriver

Fire Extinguisher15/30 AMP Adapter
BBQ lighter

Flash-Light & Batteries

First Aid Kit
Vehicle Levelers

Water Regulator
KOA Card available if requested by customer at pick-up.