Operating for more than 140 years, we are a global innovation-oriented manufacturer with sales of €33.3 billions in 2013. The company operates in five business segments with over 189,000 professionals in 49 countries. We deliver and develop intelligent technologies for mobility and transport as one of the leading suppliers and the largest manufacturer in the world. Our corporation continuous growth on a global scale is taking us on a greater position in global competition.

WHAT WILL YOU DO

The role’s primary responsibility is to engage with consumers offline and online to ensure that our brands portfolio and products are connecting in the consumer market in a positive and effective way while acting as a BRAND AMBASSADOR.

To do this you will be directly responsible for interacting with customers at all levels in their organization in a meaningful and professional manner, including advocating the brand on social networks and actively getting out within the online community to connect with potential customers and advocate accordingly.

Prospective projects with an international scope to develop your full potential

International working environment where English and other languages are used daily

Large and modern office building near public transportation

Regular social events and team building activities

HOW WILL YOU DO IT

Interact with consumers (online and offline)

Interact with customers at all levels in their organization in a meaningful and professional manner using phone, email, and social media

Have the understanding of assigned products to be able to understand a customer’s use and be able to diagnose and resolve complex items

Assist lower-level support analysts on how to properly address customer projects, product issues, or highly effective customer service

Be able to lead and also work efficiently as part of a customer team from resolving issues to projects using CRM tools (ticket handling: salesforce and Social studio for Facebook, Twitter and Instagram content)

Partner with the key corporate stakeholders to insure we’re able to service our consumers with the quality we have committed, ensure there are clear communication/expectations and address questions/issues proactively

Marketing Managers: Provide insights based on cases and interact zone and business unit stakeholder to know information about marketing releases, brand and corporate communications

Consumer Care Global community: Engage with the global community of consumer care to share and to learn best practices across the globe

Systems/ Performance Metrics/ Enhancements

Salesforce Marketing Cloud: Develop a working knowledge of Sales Force.com to conduct changes and improvements of consumer experience