Product video

Features

One call, fax or email to our support and we will report the fault and manage the fault to completion. A call divert will be applied to your main numbers directing them to 5 numbers of your choice.

Fax Transfer

With a divert put on your fax line we will insure that inbound faxes are sent to an email address of your choice.

Voicemail Transfer

A bespoke voicemail set up with your own recorded message. Any call unanswered by the ring group will automatically go to voicemail. All calls will be logged for you to review during or after the event.

CARE LEVELS

Care Level One (Standard)

BT Openreach to respond to fault escalation by the end of the next working day. Fault is fixed when an engineering resource becomes available.

Care Level Two

BT Openreach to respond (not fix) within 4 working hours of escalation. Level two faults are treated with priority over all other level one faults.

Site Assurance (Available on ISDN30 only)

Pre-arranged divert on fault escalation to just 1 other telephone number. Complete flexibility, as destination phone numbers can be added or amended immediately, programming of voicemail and notifications can be complete within seconds via a web portal or phone call.