Ưu điểm: The location is 2 blocks from Time Square. The room was bright and very clean. Hotel staff was very accommodating Breakfast items were tasty and included. This is one of my favorite NYC hotels.

Tuyệt hảo8,0

Ưu điểm: The room size and lobby staff

Tuyệt hảo10,0

Ưu điểm: Everything !!!

Tốt7,5

Ưu điểm: The hotel is located just round the corner from Times Square and is very modern, rooms are very clean and spacious for NYC size. We had an amazing city view on the 29th view from our room.

Tuyệt hảo9,2

Ưu điểm: I love the area the hotel is located. The cleanliness of the hotel overall, the friendly staff, always friendly. The speed of the elevator. I especially love the shower. Everything was great, but the view of the city was awesome.

Tuyệt hảo9,6

Ưu điểm: I liked the location, the room was clean and comfortable.

Tuyệt hảo9,2

Ưu điểm: The room was beautiful!.. checkin was a breeze. Breakfast was amazing

Tuyệt hảo9,2

Ưu điểm: Convenience of location and the customer service. Buffet selection was comprehensive and they kept the rooms refreshed with towels daily and water every other day. You are 5 minutes from heart of Time Sq!!!

Ưu điểm: We loved our stay at the RIU PLAZA HOTEL in New York City! The location is extraordinary! It is very clean, safe and comfortable. The Breakfast and Dinner buffets were huge and delicious, at very reasonable prices. The staff was friendly and very helpful. This was a wonderful experience! We'll be back.

Ưu điểm: The location is 2 blocks from Time Square. The room was bright and very clean. Hotel staff was very accommodating Breakfast items were tasty and included. This is one of my favorite NYC hotels.

Khuyết điểm: Dining area very crowded. When you got up to get more, your table was cleared and someone else was sitting at your table.

8,0 Tuyệt hảo

Ưu điểm: The room size and lobby staff

Khuyết điểm: Service on the room was not attempted until 5:20 p.m.

10,0 Tuyệt hảo

Ưu điểm: Everything !!!

Khuyết điểm: Everything!!! Perfect location,ever staff was so friendly and helpful. Bed was so comfortable. Price was perfect and breakfast was amazing !!!

7,5 Tốt

Ưu điểm: The hotel is located just round the corner from Times Square and is very modern, rooms are very clean and spacious for NYC size. We had an amazing city view on the 29th view from our room.

Khuyết điểm: We arrived in NYC at 5am in the morning and headed to the hotel to see if we could get an early check in as being on a night flight meant we hadn't slept. Unfortunately we were told that check in is at 3pm and that they had no other rooms available for us to stay in even though we offered to pay for one. We ended up having to check in to an alternative hotel for a few hours just so that we could have a room to sleep in until this hotel would allow us to check in. I felt the staff didn't seem to care or didn't really go out of their way to help with this issue. I would have cancelled and stayed at the other hotel but unfortunately it was too late for me to do so.

9,2 Tuyệt hảo

Ưu điểm: I love the area the hotel is located. The cleanliness of the hotel overall, the friendly staff, always friendly. The speed of the elevator. I especially love the shower. Everything was great, but the view of the city was awesome.

Khuyết điểm: The rooms could have been a little bigger. The breakfast was just OK, wish there was Grits and Hamlet to order. Not too much was wrong with this hotel, enjoyed it overall and will love to stay there again.

9,6 Tuyệt hảo

Ưu điểm: I liked the location, the room was clean and comfortable.

Khuyết điểm: I didn't like the largeness of the hotel and crowed breakfast restaurant. We expected the family room to be a bit larger.

9,2 Tuyệt hảo

Ưu điểm: The room was beautiful!.. checkin was a breeze. Breakfast was amazing

Khuyết điểm: No parking offered by Roy. Street parking in area is metered and parking signs can be confusing. My car got towed parking on the street.

9,2 Tuyệt hảo

Ưu điểm: Convenience of location and the customer service. Buffet selection was comprehensive and they kept the rooms refreshed with towels daily and water every other day. You are 5 minutes from heart of Time Sq!!!

Khuyết điểm: I had to keep asking for washcloths. For some reason they did not provide those without us asking for them. I am not sure if that is their standard protocol.

10,0 Tuyệt hảo

Ưu điểm: We loved our stay at the RIU PLAZA HOTEL in New York City! The location is extraordinary! It is very clean, safe and comfortable. The Breakfast and Dinner buffets were huge and delicious, at very reasonable prices. The staff was friendly and very helpful. This was a wonderful experience! We'll be back.

Ưu điểm: Front desk staff was welcoming and friendly. Rooms are clean and bedding is the most comfortable I've encountered in a hotel. Location is ideal. THEY KNOW CUSTOMER SERVICE!!

Tuyệt hảo8,3

Ưu điểm: Location is great and the hotel rooms are clean and comfort.

Tuyệt hảo10,0

Ưu điểm: The Hyatt was a perfect location to everything !Loved our stay

Tuyệt hảo10,0

Ưu điểm: Excellent stay! The hotel is very clean and the staff is helpful and courteous. I would definitely stay there again!

Tuyệt hảo8,8

Ưu điểm: The room was quiet and modern. The bathroom was perfect. Housekeeping also did an excellent job.

Tuyệt hảo10,0

Ưu điểm: Me and my wife were traveling from Melbourne for 6days and we really wanted a comfortable place which was indeed met by the hotel and the rooms. We loved the location and cleanliness..!! Excellent..!!

Tuyệt hảo10,0

Ưu điểm: The staff was very friendly ideal location!

Tốt6,0

Ưu điểm: The privacy

Tuyệt hảo8,3

Ưu điểm: Excelent location, close to the subway, and walking distance to Time Square.

Ưu điểm: Front desk staff was welcoming and friendly. Rooms are clean and bedding is the most comfortable I've encountered in a hotel. Location is ideal. THEY KNOW CUSTOMER SERVICE!!

Khuyết điểm:

8,3 Tuyệt hảo

Ưu điểm: Location is great and the hotel rooms are clean and comfort.

Khuyết điểm: Food is very average for the price they are charging. Coffee is worst than at Starbucks but double the price. Drinks on the rooftop is great and the atmosphere is vibrant.

10,0 Tuyệt hảo

Ưu điểm: The Hyatt was a perfect location to everything !Loved our stay

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: Excellent stay! The hotel is very clean and the staff is helpful and courteous. I would definitely stay there again!

Khuyết điểm:

8,8 Tuyệt hảo

Ưu điểm: The room was quiet and modern. The bathroom was perfect. Housekeeping also did an excellent job.

Khuyết điểm: The doormen could have opened the main entry doors for guests more often. The times square location meant the lots of crowds on the surrounding streets.

10,0 Tuyệt hảo

Ưu điểm: Me and my wife were traveling from Melbourne for 6days and we really wanted a comfortable place which was indeed met by the hotel and the rooms. We loved the location and cleanliness..!! Excellent..!!

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: The staff was very friendly ideal location!

Khuyết điểm: Nothing

6,0 Tốt

Ưu điểm: The privacy

Khuyết điểm: Staff was a little snobbish. Also, I thought the room would be a little bigger. Was very basic.

8,3 Tuyệt hảo

Ưu điểm: Excelent location, close to the subway, and walking distance to Time Square.

Ưu điểm: My stay was absolutely amazing! Check-in was simple and the room was actually what I ordered. I heard some mix feeling regarding the elevators being slow ...this was not my experience. The elevator wait was not an issue. The hotel look and felt organized and comfortable. I use the fitness center each day. It was perfect experience and open 24 hours.

Tốt7,9

Ưu điểm: Location is great right on time square. Comfy beds. Friendly staff.

Tuyệt hảo9,2

Ưu điểm: The location,safety, facilities, and cleanliness was great! SHOUT OUT TO THE MAID SERVICE!

Tuyệt hảo9,0

Ưu điểm: The location of this hotel was amazing. We could not have been closer to the things that we wanted to do.

Ổn5,0

Ưu điểm: Well, It was way to expensive and the facility was not what I was expacting for the price.

Khuyết điểm: This is my third stay, first stay in 2012 was amazing, secong in 2016 was okay, this one was a nightmare, staff are too rude, nit a single smile from any of them for a whole week, not even fake ones, housekeeping is bad, room is constantly dirty, asked for cotton swaps 4 times, never got them, at the check out my wife asked the luggage to bring our luggage, he replied “if you don’t have the tags, you won’t see your luggage”. Ordering stuff to the hotel is another nightmare, as every shipment must go through their internal Fedex office, that has limited working hours, so everytime you must follow up with them to collect your package (more rude staff there), and on top you shall pay handling fees for all that in convenience, I paid over 50 dollars for “handling fees” for shipment that was delivered from across the world for free via my amazon prime, god bless the 3 star hotels that leave all your packages in your room. I am sadly looking for alternatives as the once “best hotel in Manhattans” is no longer bareable.

10,0 Tuyệt hảo

Ưu điểm: My stay was absolutely amazing! Check-in was simple and the room was actually what I ordered. I heard some mix feeling regarding the elevators being slow ...this was not my experience. The elevator wait was not an issue. The hotel look and felt organized and comfortable. I use the fitness center each day. It was perfect experience and open 24 hours.

Khuyết điểm: I wanted to smoke a cigar and experience the city from rooftop deck. It was not possible. Other than that I was pleased with my stay.

7,9 Tốt

Ưu điểm: Location is great right on time square. Comfy beds. Friendly staff.

Khuyết điểm: Outdated furniture. Worn out bed sheets and towels.

9,2 Tuyệt hảo

Ưu điểm: The location,safety, facilities, and cleanliness was great! SHOUT OUT TO THE MAID SERVICE!

Khuyết điểm: The bar tenders could be nicer(RUDE), until it's time to pay. The concierges need to work on their P/R SKILLS. I thought the room was a little expensive for the average person, but obviously the hotel is not hurting for customers. Plenty of high-rollers out there. A bucket list trip for me so I guess I should not quibble over the price, but I also would like to pay as I go and not have a 30.00 credit added. After all ,I'm in NEW YORK CITY and want to eat at other places. THE SALADS AT THE MAIN BAR ARE OUTSTANDING!

9,0 Tuyệt hảo

Ưu điểm: The location of this hotel was amazing. We could not have been closer to the things that we wanted to do.

Khuyết điểm: The restaurant was terribly over-priced.

5,0 Ổn

Ưu điểm: Well, It was way to expensive and the facility was not what I was expacting for the price.

Khuyết điểm: Just the location

10,0 Tuyệt hảo

Ưu điểm: Friendly staff and Location

Khuyết điểm: Nothing

8,8 Tuyệt hảo

Ưu điểm: The view from room on the 35th floor is amazing

Khuyết điểm: Time spends waiting for elevators Towels are old The sofa bed is old and uncomfortable

Khuyết điểm: Rather small rooms and that it’s pretty expensive for breakfast not to be included

4,2 Ổn

Ưu điểm:

Khuyết điểm: Service is bad, not as clean

10,0 Tuyệt hảo

Ưu điểm: Clean room, everyone was so helpful!

Khuyết điểm:

5,0 Ổn

Ưu điểm: Charged credit card after checking out a “resort fee”...in who’s world does this make any sense?

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: Breakfast was awesome! LOCATION WAS THE BEST - would not stay anywhere else!

Khuyết điểm: That I couldn't stay longer!

5,0 Ổn

Ưu điểm: The location is great. Walking distance to most attractions.

Khuyết điểm: The floor is so wet due to humidity. Air conditioning cannot solve it. The fabrics are also very humid.

9,0 Tuyệt hảo

Ưu điểm: Location and friendly helpful staff!

Khuyết điểm: No

7,1 Tốt

Ưu điểm: Location definitely. The room was properly prepared and decent. The staff treated us very nicely from the second day onwards.

Khuyết điểm: How can you possibly get into your room at 22:30?!? It was a ridiculous check in. I have never ever experienced such a poor service. Had three seniors with me 81, 73 and 72. You can imagine how they felt!

5,4 Ổn

Ưu điểm: Location, easy access to the central NY.

Khuyết điểm: Expensive but not well cleaned room. Also bath tab drain is clogged. I will not stay this hotel again.

Ưu điểm: I like the location . I love the friendly staff! 100% friendly and kind .

Tuyệt hảo10,0

Ưu điểm: The location was right in the heart of Time Square. Close to all the major places that was on my list to visit. The hotel was exceptionally clean and convenient. The check in was a breeze! I was allowed to check in early due to early flight. The front desk was very accommodating to me and my guest. I was also give 25.00 daily credit to hotel bar and $20.00 laundry credit daily. Every staff I encountered was friendly, inviting, kind and knowledgeable about the hotel and attractions. I would highly recommend this hotel to others.

Khuyết điểm: room had a moldy, "wet towel" smell even though i was high up (20th floor) i could hear a lot of noise from outside

7,5 Tốt

Ưu điểm: I like the location . I love the friendly staff! 100% friendly and kind .

Khuyết điểm: Room was Too small , too old , tiny room with very old furniture . The bathroom was terrible . And I have this glass furniture/tables/nightstands . When you pay that much you expect at least 1 water bottle for each person - but re received 1 bottle for all 2 days stay ( we should share one bottle they think ? ) . Oh sure - they will sell you water for $9 .. IRON was broken ! Steam is not working at all! About the view I paid for - the windows were so dirty ! It was disgusting . I can from Florida so I know what the humidity means , but this entire place smelled like a mold . And again - dark , not cozy at all ! Next time i go to another hotel for sure. For this price you expect something not so depressed and old ..

10,0 Tuyệt hảo

Ưu điểm: The location was right in the heart of Time Square. Close to all the major places that was on my list to visit. The hotel was exceptionally clean and convenient. The check in was a breeze! I was allowed to check in early due to early flight. The front desk was very accommodating to me and my guest. I was also give 25.00 daily credit to hotel bar and $20.00 laundry credit daily. Every staff I encountered was friendly, inviting, kind and knowledgeable about the hotel and attractions. I would highly recommend this hotel to others.

Khuyết điểm: The sidewalk in front of the hotel smelled liked old garbage.

10,0 Tuyệt hảo

Ưu điểm: Gotta love the French!

Khuyết điểm:

7,5 Tốt

Ưu điểm: Nice decor,

Khuyết điểm: More like an adult hotel, nice decor but dark and club-like. Quite a bit of notice at night, which is expected. Way too overpriced. Would not return. They charge 25 city tax.

9,6 Tuyệt hảo

Ưu điểm: Everything was great. Can’t say anything bad about the stay.

Khuyết điểm: Nothing

7,5 Tốt

Ưu điểm: Location & staff

Khuyết điểm: The room can be better with a little fixing & maintenence

Khuyết điểm: Was given a handicapped room. Front desk employee was rude and argumentative insisting I had selected the room. Eventually received correct room. Elevators were slow and one was broken, making the wait to get in out out very long. Food was average but super expensive. Most people staying in the hotel were French.

8,8 Tuyệt hảo

Ưu điểm:

Khuyết điểm: The hotel was so clean, the chamber staff were loveley and excellent at their work, but in the bar and restaurant it was way to expensive and then they were expecting a tip just for serving an already expensive drink, and also they took a tip without even asking me could they have one, on my country we call that theft but obviously not in America, it is really off putting and embarrassing to hand me a slip to say how much of a tip i should give them. I think these yanks really need to come in to the 21st century and get rid of this out dated system as soon as possible.

7,9 Tốt

Ưu điểm: The breakfast was delicious and had an excellent variety. The hotel felt safe and was very clean with beautiful views!

Khuyết điểm: It was a little pricey for the room but we did have an excellent view of times square.

10,0 Tuyệt hảo

Ưu điểm: location and outside terrace overlooking NYC

Khuyết điểm: no valet parking

10,0 Tuyệt hảo

Ưu điểm: Perfect location, great scenery. Staff is friendly, courteous and helpful. Will definitely book again.

Khuyết điểm:

7,9 Tốt

Ưu điểm: Excellent location

Khuyết điểm: Rather pricey

9,4 Tuyệt hảo

Ưu điểm: The bed was amazing and the location was great.

Khuyết điểm: The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.

Khuyết điểm: the lifts. It took 10 mins each time to get to and leave the room. You have to catch two separate lifts and from reception to street level they only had one lift working. I used 5 flights of stairs most times rather than wait 10 mins.

Ưu điểm: The hotel is situated 1 block from the Hustle and bustle of times square and is situated near the theatre CHICAGO and BOOK OF MORMAN. Two streets back is Hell's Kitchen which has restaurants that are cute and not upperscale super expensive. Rooms are very spacious and my husband and I picked the smallest room, cannot remember the name however was large enough for 2 large suitcases. Subway is a 1 minute walk and closeby + the red hop on and hop off bus if you are wanting to do the touristy spots. They also have wine and cheese from 5 - 7pm.. this was cute.. only managed to get there once as we were super busy exploring

Tuyệt hảo9,6

Ưu điểm: The staff was very helpful as this was out first time visiting NYC

Ưu điểm: The clean modern design of the hotel was a great pleasure, as care is taken in every detail. The room was beautifully decorated and the furniture was top notch (besides a few stains on the designer chair). It was exceptionally clean and well organized, the bathroom very cozy and inviting and the TV in mirror a fun touch. Would visit again and recommend!

Tuyệt hảo9,2

Ưu điểm: The staff were an amazing bunch - Josh (if I remember his name correctly was supper friendly and efficient

Ưu điểm: My friend weren’t planning to stay in NYC but had a little too much to drink so had no choice. We booked the closest room which was the times. Even though we were clearly hammered and this is a VERY nice hotel we never felt judged or looked down on. Even when we came down in the same clothes and feeling rough they were as nice to us as if we looked like a million bucks and that was greatly appreciated!

Ưu điểm: The hotel is situated 1 block from the Hustle and bustle of times square and is situated near the theatre CHICAGO and BOOK OF MORMAN. Two streets back is Hell's Kitchen which has restaurants that are cute and not upperscale super expensive. Rooms are very spacious and my husband and I picked the smallest room, cannot remember the name however was large enough for 2 large suitcases. Subway is a 1 minute walk and closeby + the red hop on and hop off bus if you are wanting to do the touristy spots. They also have wine and cheese from 5 - 7pm.. this was cute.. only managed to get there once as we were super busy exploring

Khuyết điểm: the first night we arrived was a Saturday and it was super loud from the theatre shows downstairs that we heard cars and beeps until midnight... The windows are not that sound proof however didn't spoil our trip as it did quieten down the remaining 5 nights we were there... Seems that it was just a Saturday evening in NY so noise is inevitable.

9,6 Tuyệt hảo

Ưu điểm: The staff was very helpful as this was out first time visiting NYC

Khuyết điểm:

8,0 Tuyệt hảo

Ưu điểm:

Khuyết điểm: I did not like that there was no coffee maker in the room. That is key for me. They do offer cards to go downstairs to get free coffees from the cafe attached to the hotel, but I like to have coffee first thing. Plus, the room was small for a family of 4.

Ưu điểm: The clean modern design of the hotel was a great pleasure, as care is taken in every detail. The room was beautifully decorated and the furniture was top notch (besides a few stains on the designer chair). It was exceptionally clean and well organized, the bathroom very cozy and inviting and the TV in mirror a fun touch. Would visit again and recommend!

Khuyết điểm: The built-in air conditioner in our room was not working so we had an add-on unit, which from outside of the hotel seemed like our room was the only one who had it. The unit was extremely loud and let much of the outside noise inside.

9,2 Tuyệt hảo

Ưu điểm: The staff were an amazing bunch - Josh (if I remember his name correctly was supper friendly and efficient

Khuyết điểm: The breakfast was not to the standard I would have expected of such a hotel - my wife and I actually didn't engage based on what was on offer

Khuyết điểm: The shower. Water cold and a bit too small for a rain shower

8,8 Tuyệt hảo

Ưu điểm: My friend weren’t planning to stay in NYC but had a little too much to drink so had no choice. We booked the closest room which was the times. Even though we were clearly hammered and this is a VERY nice hotel we never felt judged or looked down on. Even when we came down in the same clothes and feeling rough they were as nice to us as if we looked like a million bucks and that was greatly appreciated!

Khuyết điểm: You can’t find the place! Needs to be clearly marked on the street. We probably walked passed it a few times, then caught a cab and the driver even had to turn around.

7,5 Tốt

Ưu điểm: The location is great and the bed was very comfy.

Khuyết điểm: The room was a little on the small side. No in room tea or coffee making facilities. We found the breakfast a bit basic and unimpressive

Ưu điểm: The only reason I booked this hotel was because of the location

Khuyết điểm: Old building doors to the room are very hard to open and close, beds are very uncomfortable I got a back pain and my son got the same back problem from the bad mattress
No coffee machine or any complimentary in a 5 Star suit, , They had a wrong fire alarm went on two nights on the roll around 1:00 o’clock in the morning woke us up and they didn’t do anything for it to make up to us
I travel a lot and always stay in 5 stars hotels all over the world
This hotel (London New York) was the worst hotel I ever stayed in for the last 10 years of my life
I suggest no one to stay in this hotel for any price
I wasted my $$$ money and plus I damaged my health by staying there

7,5 Tốt

Ưu điểm: Good location. Convenient fot business and sightseeing.

Khuyết điểm: No bottled water in the room, loud construction noise during the day

10,0 Tuyệt hảo

Ưu điểm: Really big room with great view of Central Park. Staff were attentive and a pleasure to deal with. Room was perfectly serviced and immaculate.

Khuyết điểm: Nothing

10,0 Tuyệt hảo

Ưu điểm: The location was excellent, but the room itself was amazing! We were extremely impressed with the entire London NYC experience!

Ưu điểm: Breakfast buffet upstairs together with the happy hour of an evening were unexpected bonuses and amazing value. Location was superb in being able to walk down to Broadway, over to 5th, up to Central Park.

Tuyệt hảo10,0

Ưu điểm: I loved the location, the staff was very warm and accommodating. The breakfast and evening social were outstanding.

Tuyệt hảo10,0

Ưu điểm: Great room, great location and we enjoyed the champagne!

Bình thường2,5

Ưu điểm: They are not nice nor kind. Nor willing to help at all

Bình thường3,0

Ưu điểm: Location

Tuyệt hảo10,0

Ưu điểm: Friendly staff, nice room, view to Time Square, appropriate breakfast, afternoon snacks, ideal location. Due to my birthday during the stay I got some chocolate and a bottle of wine as present. What a nice gesture. All in all a great stay.

Tuyệt hảo10,0

Ưu điểm: The staff were extremely friendly, the room was very clean and I love the fact that I got upgraded. Nick and Ashley from the front desk were just awesome

Ưu điểm: Breakfast buffet upstairs together with the happy hour of an evening were unexpected bonuses and amazing value. Location was superb in being able to walk down to Broadway, over to 5th, up to Central Park.

Khuyết điểm: Maybe a main light in the room - it was a little dark unless you went to the hallway or bathroom

10,0 Tuyệt hảo

Ưu điểm: I loved the location, the staff was very warm and accommodating. The breakfast and evening social were outstanding.

Khuyết điểm: I had to constantly ask for more towels, daily.

10,0 Tuyệt hảo

Ưu điểm: Great room, great location and we enjoyed the champagne!

Khuyết điểm:

2,5 Bình thường

Ưu điểm: They are not nice nor kind. Nor willing to help at all

Khuyết điểm: They charged me for a night I booked by midtale. 5 mins later i wrote to them as they clearly could see my real reservation was for staying with them for almost a week but 3 months later. Wrote many times etc. No willing to help even tough we would have been using 4 rooms for a whole week later this year. This is not a great customer service.

3,0 Bình thường

Ưu điểm: Location

Khuyết điểm: They charges us 49 USD/day/person without letting us know in advance. We would have not stayed there if we knew before. It was supposed to be for food/beverage service. But we dont drink alcohol and didnt use the service as much as we should have to make

10,0 Tuyệt hảo

Ưu điểm: Friendly staff, nice room, view to Time Square, appropriate breakfast, afternoon snacks, ideal location. Due to my birthday during the stay I got some chocolate and a bottle of wine as present. What a nice gesture. All in all a great stay.

Khuyết điểm: Due to the hotel is very close to the Time Square it is very noisy. Furthermore the rooftop bar was closed because of construction works.

10,0 Tuyệt hảo

Ưu điểm: The staff were extremely friendly, the room was very clean and I love the fact that I got upgraded. Nick and Ashley from the front desk were just awesome

Ưu điểm: The location was excellent - perfect for us as we wanted to be in and around Times Square and Broadway. Plus many important tourist spots were within walking distance and there were numerous restaurants nearby which made life easier.

Ổn5,8

Ưu điểm: Staff were friendly and helpful. They did a good job cleaning the room. Loved the location.

Tuyệt hảo9,4

Ưu điểm: Location and comfort

Tốt7,0

Ưu điểm: Location

Tốt6,7

Ưu điểm: Good location

Tốt6,7

Ưu điểm: I liked the location since it is in the middle of the Times Square. It was easy to get around especially since I was planning on watching a musical. The subway station was also quite close, which helped me get around.

Tốt7,9

Ưu điểm: The room was very comfortbale and clean. It was also very modern. Location was perfect. Able to check bags there after you check out so you can enjoy the city still.

Tuyệt hảo10,0

Ưu điểm: Everything fabulous

Tuyệt hảo10,0

Ưu điểm: The location is great. The Staff are very friendly and accommodating. The hotel is very clean. The bed was very comfortable. The lounge was cozy and the drinks were delicious.

Tốt7,5

Ưu điểm: Middle of the city

Tuyệt hảo9,2

Ưu điểm: Great location and upon check in we were greeted by a wonderful man that upgraded us to a higher floor when he saw how excited my teenage daughter was to be there

Tốt6,3

Ưu điểm: I’ve stayed here before when my kids were younger. I heard it was recently renovated. Not sure where. The rooms were dark. I felt could have been more modern. Bathrooms felt old. Headboards were nice. It was just okay. When I go on vacation I like to feel like I’m in a clean fresh resort style bedroom,inviting . I think that because the outside was under Reno and you had to enter through the side garages. May have made an impact as well. Really dark feeling. Very little interaction with staff. The lady who checked us is was wonderful. Very pleasant. I think if I stayed in new you’re city again I would like it to be a little more upscale.

Ưu điểm: The location was excellent - perfect for us as we wanted to be in and around Times Square and Broadway. Plus many important tourist spots were within walking distance and there were numerous restaurants nearby which made life easier.

Khuyết điểm: The room was nice with a good view but the lighting could have been better - a little more brightness in the room would help!

5,8 Ổn

Ưu điểm: Staff were friendly and helpful. They did a good job cleaning the room. Loved the location.

Khuyết điểm: The room was in poor condition. Poor patch work on the ceiling. Cracks in the tub. Cracks in the sink. Rust stains on the rest room counter. No working rest room fan. Blow dryer didn't work. No in and out with the car I rented, made me waste my money.

Ưu điểm: I liked the location since it is in the middle of the Times Square. It was easy to get around especially since I was planning on watching a musical. The subway station was also quite close, which helped me get around.

Khuyết điểm: Some of the staff members weren't amicable. The room was not particularly clean, and the smell disturbed me a bit.

7,9 Tốt

Ưu điểm: The room was very comfortbale and clean. It was also very modern. Location was perfect. Able to check bags there after you check out so you can enjoy the city still.

Khuyết điểm: The main entrance is closed for construction, the pool is a lap pool only, upon checking in they tried to collect the $40 nightly resort fee again, I had to prove to them I had already paid it through booking and then they said I had to pay a $150 deposit in case i order anything to my room. The cable did not work in our room.

10,0 Tuyệt hảo

Ưu điểm: Everything fabulous

Khuyết điểm: Bed small

10,0 Tuyệt hảo

Ưu điểm: The location is great. The Staff are very friendly and accommodating. The hotel is very clean. The bed was very comfortable. The lounge was cozy and the drinks were delicious.

Khuyết điểm: Our bathroom was small but it wasn’t a problem since there were only two of us .

Ưu điểm: Great location and upon check in we were greeted by a wonderful man that upgraded us to a higher floor when he saw how excited my teenage daughter was to be there

Khuyết điểm: we only stayed one night - so it was fine

6,3 Tốt

Ưu điểm: I’ve stayed here before when my kids were younger. I heard it was recently renovated. Not sure where. The rooms were dark. I felt could have been more modern. Bathrooms felt old. Headboards were nice. It was just okay. When I go on vacation I like to feel like I’m in a clean fresh resort style bedroom,inviting . I think that because the outside was under Reno and you had to enter through the side garages. May have made an impact as well. Really dark feeling. Very little interaction with staff. The lady who checked us is was wonderful. Very pleasant. I think if I stayed in new you’re city again I would like it to be a little more upscale.

Ưu điểm: Great hotel! Location is perfect for seeing the sights of Manhattan. Staff are friendly and helpful. Breakfast is great. Would definitely recommend

Khuyết điểm:

1,0 Kém

Ưu điểm: Only the location was good.

Khuyết điểm: From the front desk staff being extremely rude to added charges, mandatory fees to use at the bar with closed early, the snack shoppe whose system was down. Awful experience. The room we had was not clean and the bathroom had mold. Would never recommend.

Khuyết điểm: I thought we were on a non-smoking flloor. The whole floor smelled smoke. The beds were not comfortable. Sheets looked old. Daily parking is expensive, 70$/day. We left in the morning for US Open and came back at night. We used the on-site parking only overnight from 12 am to 9 am. It would helpful if there was a discount.

5,0 Ổn

Ưu điểm:

Khuyết điểm: Noisy room across from maid station by elevator

8,3 Tuyệt hảo

Ưu điểm: Location

Khuyết điểm: Crowded lobby

7,9 Tốt

Ưu điểm: Great location, good size rooms for New York.

Khuyết điểm: Elevators are a problem. Seemed like only one worked and there was lines ups to go up and down at peak hours.

9,6 Tuyệt hảo

Ưu điểm: Midtown location

Khuyết điểm: Wall paper in corridor was peeling - when asking staff questions they were not helpful or gave vague answered

10,0 Tuyệt hảo

Ưu điểm: The location is fantastic, a couple of minutes walk fro Time Square. The breakfast buffet is amazing and there were plenty of gluten free options for our child.

Khuyết điểm:

8,8 Tuyệt hảo

Ưu điểm:

Khuyết điểm: My son just late check out at 1pm, Hotel charge me more than $58 although i am Hilton honor member.

Khuyết điểm: In need of updating no tea facilities no fridge cost of hotel includes$35 in lounge and shop in hotel , per night , but doesn’t tell you this , we only found out from other reviews not very helpful staff a bit disappointed

10,0 Tuyệt hảo

Ưu điểm: The staff at the reception was absolutely top notch. Very professional. Thanks.

Ưu điểm: We checked in early and they upgraded us to a City View room at no charge to get us in and settled so we could explore NYC. That was an example of the staff going above and beyond to make our experience great.

Tuyệt hảo9,2

Ưu điểm: Excellent location in the heart of Time Square

Tuyệt hảo9,6

Ưu điểm: Great location with everything nearby! Close to all the restaurants and theatres. The room we had was large and clean. The decor was dated and carpet old but everything else was fine.

Tuyệt hảo10,0

Ưu điểm: The staff was very helpful and very professional .Location is great as well

Ổn5,8

Ưu điểm: Location

Kém1,0

Ưu điểm: Nothing... I checked out early

Ổn5,8

Ưu điểm: Location

Tốt7,9

Ưu điểm: Staff and location were great. Especially the doormen, they were extremely accommodating and loved entertaining my 2 year old daughter

Ưu điểm: We checked in early and they upgraded us to a City View room at no charge to get us in and settled so we could explore NYC. That was an example of the staff going above and beyond to make our experience great.

Khuyết điểm: Not a thing. Great Hotel.

9,2 Tuyệt hảo

Ưu điểm: Excellent location in the heart of Time Square

Khuyết điểm: Aircon in lobby too cold

9,6 Tuyệt hảo

Ưu điểm: Great location with everything nearby! Close to all the restaurants and theatres. The room we had was large and clean. The decor was dated and carpet old but everything else was fine.

Khuyết điểm: No lounge area downstairs - unless you want to hang out at the Stingers bar (not inviting)

10,0 Tuyệt hảo

Ưu điểm: The staff was very helpful and very professional .Location is great as well

Khuyết điểm: Nothing negative

5,8 Ổn

Ưu điểm: Location

Khuyết điểm: The reception is not very kind. The superior room had a view of the parking lot or the construction site. Breakfast was included in the booking confirmation for 3 people at the time of booking, but the hotel did not give only 2 people, the third had to be paid.

1,0 Kém

Ưu điểm: Nothing... I checked out early

Khuyết điểm: Upon arrival checking in at the front desk was a terrible experience. The lady at check-in Was rude . The Hotel description says that they rooms had been Remodeled and update. Worn out carpet and mold in bathroom !

5,8 Ổn

Ưu điểm: Location

Khuyết điểm: The reception is not very kind. The superior room had a view of the parking lot or the construction site. Breakfast was included in the booking confirmation for 3 people at the time of booking, but the hotel did not give only 2 people, the third had to be paid. There are several times that the accommodation fee is locked and one has not been unlocked for more than two weeks. Not recommended!

7,9 Tốt

Ưu điểm: Staff and location were great. Especially the doormen, they were extremely accommodating and loved entertaining my 2 year old daughter

Ưu điểm: Location was perfect. Easy to get to so many key places we wanted to see and visit.

Bình thường2,0

Ưu điểm: Location

Tốt7,9

Ưu điểm: Location of the hotel/cleanliness/room cleanliness/staff was great. Luckily i chose the King size room for the extra floor area, can only guess how much smaller the Queen size rooms are.

Kém1,0

Ưu điểm: Location

Tuyệt hảo9,2

Ưu điểm: Super comfy bed, modern facilities, lovely bathroom, great A/C, staff were helpful. We really appreciated the doorman organising a car back to the airport for us at a very reasonable price. The location was amazing not too far from times square, central Park, 5th avenue and subway but in a quieter area away from the madness. This was a bit of a gem location wise for us.

Tuyệt hảo8,8

Ưu điểm: Great location with wide selection of Great restaurants round the corner

Tốt6,3

Ưu điểm: The location is excellent - close to theatres and a variety of restaurants and shops. The bed was very comfortable and our room was quiet.

Tuyệt hảo10,0

Ưu điểm: Location

Ổn5,4

Tốt7,1

Ưu điểm: Everything was great, only thing that was wired to me was that I asked for extra towels and was told they had to speak to the front desk even though I did get the extra towels later on I thought it was just strange I’m use to be given what I ask for without any hesitation at other hotels

Tuyệt hảo10,0

Ưu điểm: Great location. Large room compared to other places I've stayed in New York.

Ưu điểm: Location was perfect. Easy to get to so many key places we wanted to see and visit.

Khuyết điểm: The noise from the rooftop bar every night was annoying. The room was tight and small.

2,0 Bình thường

Ưu điểm: Location

Khuyết điểm:

7,9 Tốt

Ưu điểm: Location of the hotel/cleanliness/room cleanliness/staff was great. Luckily i chose the King size room for the extra floor area, can only guess how much smaller the Queen size rooms are.

Khuyết điểm: The location of the room, #103 was directly adjacent to (I presume) the Hotels noisy cooling tower which switched on/off/on all night and sounded like an excavator (luckily I was out most of the day), NOT HAPPY!!! Did not even care that I did not have a view from the window other than the noisy equipment (although this would have been a bonus). This was probably the reason for a well priced room...

Ưu điểm: Super comfy bed, modern facilities, lovely bathroom, great A/C, staff were helpful. We really appreciated the doorman organising a car back to the airport for us at a very reasonable price. The location was amazing not too far from times square, central Park, 5th avenue and subway but in a quieter area away from the madness. This was a bit of a gem location wise for us.

Khuyết điểm: We really only missed a kettle from our room and if the fridge had space that wasn't allocated to the minibar it would have been really useful. Weirdly only 1 dressing gown for a double occupancy room too... The room was small enough but I find that is typical of New York City and we were out most of the day and night so there was plenty of space for what we needed.

8,8 Tuyệt hảo

Ưu điểm: Great location with wide selection of Great restaurants round the corner

Khuyết điểm:

6,3 Tốt

Ưu điểm: The location is excellent - close to theatres and a variety of restaurants and shops. The bed was very comfortable and our room was quiet.

Khuyết điểm: The queen room was very small and could only fit one chair. Other than a newspaper, the hotel didn't offer free amenities that are fairly common in other hotels, such as water, coffee/tea, cups, etc. We were even told by an employee at the front desk that if we moved anything in the fridge, that would be detected and we would be charged. We never bothered looking for the fridge. Also, although the hotel offers bathrobes, there was only one. Overall, the hotel doesn't make an effort to make your stay special.

10,0 Tuyệt hảo

Ưu điểm: Location

Khuyết điểm: Street was smelly

5,4 Ổn

Ưu điểm:

Khuyết điểm: Rooms are TINY. only about 2 feet of space around the bed. It’s pretty noisey at night especially on the weekend

7,1 Tốt

Ưu điểm: Everything was great, only thing that was wired to me was that I asked for extra towels and was told they had to speak to the front desk even though I did get the extra towels later on I thought it was just strange I’m use to be given what I ask for without any hesitation at other hotels

Khuyết điểm: Hesitation to give extra towels

10,0 Tuyệt hảo

Ưu điểm: Great location. Large room compared to other places I've stayed in New York.

Khuyết điểm: The bar with the game room wasn't open while we were there. I think it only opens Friday and Saturday night or something.

Ưu điểm: The location was good - very close to Central Park and the subway.

Tốt6,3

Ưu điểm: Location was great. For the price, the room did not meet up to my expectations. Had to ask for towels, coffee pot several times.

Tốt7,5

Ưu điểm: great location, clean rooms

Ổn5,0

Ưu điểm: The room was ready, clean, and comfortable when we arrived at 3 am.

Tốt7,9

Ưu điểm: The staff were friendly and efficient and upgraded us to a better room when we were disappointed with the size of the classic room and the scaffolding around the whole of the hotel.

Tuyệt hảo9,2

Ưu điểm: Location and facilities were great

Tốt7,1

Ưu điểm: Location was great.

Tốt7,5

Ưu điểm: The location is superb, right in the center of everything. The room is reasonably sized compared to other hotels in midtown and most importantly it’s relatively quiet. Reading previous comments about the hotel, was worrying about the lifts. But it is not a problem at all. The bed is very comfortable n quite big bathroom.

Khuyết điểm: About the room: in general it gave an unclean impression, and it was evident that it had a recent careless renovation, the bathroom door had humidity in the borders, there were electric outlets out of position, the safety deposit box was closed...

7,1 Tốt

Ưu điểm:

Khuyết điểm: No TV in the lobby bar

3,8 Bình thường

Ưu điểm: The location was good - very close to Central Park and the subway.

Khuyết điểm: Our problem began with the elevators - they were a big pain because out of the two, one elevator was out of service and the other one was extremely slow. Every time we had to wait for at least 10 -15 minutes to get into an elevator. Plus, the elevator would stop at every floor making it very slow and time consuming. The exteriors had scaffolding all over - presumably the building was under repairs! The room size was rather small for a Double room to accommodate four adults - we felt very cramped as there wasn't enough space to keep our luggage and move around freely. Add to it the lighting in the room was very poor and dim because there were inadequate lights! There was no brightness in the room and the dull atmosphere was depressing. The room had no view. The 1st room assigned to us had a very small - prison cell - like window which opened to a wall outside! When we requested for a change, another room "with a view” was assigned to us, but it was marginally better. The window's size was a little bigger and the view was of the terrace of the adjoining building and the scaffolding of the hotel. The hotel staff did not assist us by providing any connectors/sockets to charge our cell phones. Water bottles in the room were also at a charge! Some of the staff 'demanded' tips which was surprising as to tip or not is the guest's discretion - cannot be demanded nor should the guest be forced to tip. This was the 1st time ever and hopefully the last time that we will patronize this hotel.

6,3 Tốt

Ưu điểm: Location was great. For the price, the room did not meet up to my expectations. Had to ask for towels, coffee pot several times.

Khuyết điểm:

7,5 Tốt

Ưu điểm: great location, clean rooms

Khuyết điểm: slow elevator, broken ice machine

5,0 Ổn

Ưu điểm: The room was ready, clean, and comfortable when we arrived at 3 am.

Khuyết điểm: No coffee maker, no refrigerator, loud maintenance on facade of building outside our room, and the check in staff was not very friendly.

7,9 Tốt

Ưu điểm: The staff were friendly and efficient and upgraded us to a better room when we were disappointed with the size of the classic room and the scaffolding around the whole of the hotel.

Khuyết điểm: The elevators were not working so there was a long wait to come down every day. The maintenance fee 36$ per night has to be informed by booking.com The rooms are not as fresh as they look in the pictures.

9,2 Tuyệt hảo

Ưu điểm: Location and facilities were great

Khuyết điểm:

7,1 Tốt

Ưu điểm: Location was great.

Khuyết điểm: Room cleanliness was not good at all, there were no wash cloth towels, bathroom cleanliness was, also, not good.

7,5 Tốt

Ưu điểm: The location is superb, right in the center of everything. The room is reasonably sized compared to other hotels in midtown and most importantly it’s relatively quiet. Reading previous comments about the hotel, was worrying about the lifts. But it is not a problem at all. The bed is very comfortable n quite big bathroom.

Khuyết điểm: The room has not enough lightings and a bit dark. And has no fridge and water/coffee maker at all. A bit inconvenient.

Ưu điểm: The beds were comfortable. The location excellent for our plans.

Khuyết điểm: The wall paper was coming off the walls. The bathroom tile was cracked and has ? black mold. We could have paid an extra $60 for an "upgraded room" why is that necessary?

6,7 Tốt

Ưu điểm: location was amazing

Khuyết điểm: my room that was 302 was constantly noisy from people going to the lifts at all hours of the night. in our two night stay I barely slept a few hours... the same applies to my children who was constantly awake from the outside noise and corridor noise.

10,0 Tuyệt hảo

Ưu điểm: After the hustle and bustle of NYC it was lovely to arrive back in our room for a rest. The location was awesome. We felt safe there with the security arrangements. Loved every minute.

Khuyết điểm: The bathroom was a little on the small size but it was adequate.

9,0 Tuyệt hảo

Ưu điểm: Friendly, helpful staff.

Khuyết điểm: No.

7,1 Tốt

Ưu điểm: The room was nice, clean and comfortable. The breakfast was sufficient , quiet nice.

Khuyết điểm: The Lobby looks like a train station. The Front desk was giving out wrong information, they gave the filing that they are tired, unpleasant and unwilling to assist.

9,2 Tuyệt hảo

Ưu điểm: Great deal and steps from time square Great location!

Khuyết điểm:

10,0 Tuyệt hảo

Ưu điểm: Location just perfect 20 steps you already in times square

Khuyết điểm:

5,4 Ổn

Ưu điểm: Location was 2 mins walk to times square.

Khuyết điểm: Misleading room information made be book a different room and I ended up paying more. Junior King suite for 4 was expected to have a bedroom and living room as per the details on booking.com but this was single room. Arrived at 12 pm for checkin and we were charged for storing luggage which was unexpected when you pay $300+ for a night. Rooms were small, very old including the bathroom. Room did not have toiletries/ towels for 4 people either. Overpriced for the facilities they got and parking prices are charged for 24 hr period even though I wanted to park for only 26 hours.

8,0 Tuyệt hảo

Ưu điểm: 1. Location 2. The bar had live music.

Khuyết điểm: No full length mirror Chipped paint on mirror in bathroom

7,0 Tốt

Ưu điểm: Location

Khuyết điểm: Door to my room was hard to close. Initial Price point was ok but with the resort fee, it wasn't as good of a deal.

5,4 Ổn

Ưu điểm: Location

Khuyết điểm: Out dated

9,2 Tuyệt hảo

Ưu điểm: Very clean and excellent location.

Khuyết điểm: Can be alittle noisy at night but that is because it is so central. No kids menus.

Ưu điểm: The staff were great and accommodating. I was not aware until arrival, that the hotel was under construction, otherwise my review would have been better.

Tốt7,9

Ưu điểm: Best location! Close to everything. Walk to Times Square, Lincoln Center, all midtown. Carnegie Hall is 1/2 block away!!

Tốt6,7

Ưu điểm: Location

Tuyệt hảo8,3

Ưu điểm: The location is very good,

Tuyệt hảo10,0

Ưu điểm: The room was very clean. Location was excellent. Staff very friendly

Bình thường3,0

Tuyệt hảo8,0

Ưu điểm: Location location location!!!!!

Tuyệt hảo10,0

Ưu điểm: The location excellent

Tuyệt hảo9,6

Ưu điểm: The room was very nice, and position of the hotel is very good, it's right in the middle of Manhattan.no

Tốt7,5

Tốt7,5

Ưu điểm: Location was great. Rooms were very nice and were finished with very good quality workmanship and products. I wish they would put 2 queen beds in rooms again instead of 2 double beds! The rooms were very clean and beds were very comfortable. The staff that cleaned the rooms were very friendly and courteous, much more so than the front desk gentleman that checked us out and the gentleman that retrieved out stored luggage. The check in gal was very friendly and the gentleman that stored out luggage was friendly but they never approach us with a "Hello - may I help you?" You had to search them out and ask for help.

Khuyết điểm: Room was small for 4 people and it had a musty smell. No coffee pot or coffee provided.

10,0 Tuyệt hảo

Ưu điểm: The location excellent

Khuyết điểm: The maintenance

9,6 Tuyệt hảo

Ưu điểm: The room was very nice, and position of the hotel is very good, it's right in the middle of Manhattan.no

Khuyết điểm: It was very noisy from traffic on 7th Avenue, but I suppose that goes with the territory. No tea or coffee and no fridge. .

7,5 Tốt

Ưu điểm:

Khuyết điểm: box bathroom

7,5 Tốt

Ưu điểm: Location was great. Rooms were very nice and were finished with very good quality workmanship and products. I wish they would put 2 queen beds in rooms again instead of 2 double beds! The rooms were very clean and beds were very comfortable. The staff that cleaned the rooms were very friendly and courteous, much more so than the front desk gentleman that checked us out and the gentleman that retrieved out stored luggage. The check in gal was very friendly and the gentleman that stored out luggage was friendly but they never approach us with a "Hello - may I help you?" You had to search them out and ask for help.

Khuyết điểm: It's all together in the first paragraph

5,4 Ổn

Ưu điểm: Good room size and quiet . Good location

Khuyết điểm: Booked a kitchenette however it comes with a microwave and kettle along with several empty kitchen cupboards but no plates , cups or bowls or cutlery basically no kitchenware at all. Found this very disappointing as this was one of the main reasons to book this hotel and this information was not advertised in the description. You would think when you book a kitchenette that you get some cutlery or dishes of some description.

Khuyết điểm: Room was so small we only stayed one nite then moved to another hotel smallest room I have ever stayed in

9,6 Tuyệt hảo

Ưu điểm: Excellent location!!

Khuyết điểm: The room needs more lightning

7,5 Tốt

Ưu điểm: Location

Khuyết điểm: Bathroom was dirty

7,0 Tốt

Ưu điểm: The location

Khuyết điểm: The bed was like a king size cot and needs to be replaced. I sunk in the bed. The room appeared clean, but the carpet was dirty. The sink faucet was broken.

1,0 Kém

Ưu điểm: The staff was nice

Khuyết điểm: The room was tiny with barely enough space to walk around the bed. It looked like it had not been thoroughly cleaned, the lights were not working, there were things in the shower. I am frustrated that this hotel is rated at 4 stars because it is not...

5,0 Ổn

Ưu điểm: Location , morning coffee

Khuyết điểm: Room size, no breakfast included, hotel needs renovation, its beaten up, smell of weed everywhere. The room was clean. Stuff blamed booking.com for making reservations for 2 people instead of 3 and gave us really tiny room with small bed

Khuyết điểm: The elevator situation was VERY BAD - this really needs to improve for me to stay here again. Also, the floor under the carpet in my room (802) was oddly weak and uneven - it felt like old floorboards that had become loose over the years.

10,0 Tuyệt hảo

Ưu điểm: Staff was extremely nice and helpful

Khuyết điểm:

8,8 Tuyệt hảo

Ưu điểm: Location and the size of the room.

Khuyết điểm: The size of the beds. It was not king/queen size, they were smaller.

8,8 Tuyệt hảo

Ưu điểm: Location

Khuyết điểm: Noise of air conditioning

3,8 Bình thường

Ưu điểm: Location was ok.

Khuyết điểm: The rooms were small and not clean. The Bathrooms were not clean and not well kept. The pictures on line were not representative of the rooms.

Khuyết điểm: Staff....never in my life have I come across such rude and curt staff who were less than helpful ...with the exception of d lovely staff in d luggage storage sept downstairs ...they were so so nice. As for reception or front desk iv never met anyone as rude as the girl I dealt with...so rude n when I suggested she shud change her attitude she told me ‘I don’t care mam’ that speaks for itself. We asked a ‘porter’ for directions to a theatre n his reply was ‘do u own a phone? Then use it’ and that was it,we were left wondering ..... bathroom door in our tiny room was broken, got no towels n had to ask, noise all night from generator outside just below, no luggage room for guests staying 4 days, now I know why I was getting emails pre departure to know if I wanted to update at extra cost, no facilities once u heck out at 12 and our flight not till that night, had to change in toilets. Again.....nah

Ưu điểm: Bed was amazing, view was pretty cool and the location is amazing too

Khuyết điểm: The first woman we delt with to check in was a bit blunt and slightly unwelcoming to deal with

6,7 Tốt

Ưu điểm: Good location.

Khuyết điểm: The price is far from being the one that in booking. At the end you pay around 6% more then the price that appear in booking. Additional, the hotel take money, 11$+ on package that you order to the hotel.

7,1 Tốt

Ưu điểm: Location

Khuyết điểm: Check in staff were rude and said we could only use one card to pay resort fee and holding deposit. We were advised at check out this wasn’t the case.

6,3 Tốt

Ưu điểm: Location to Times Square

Khuyết điểm: Staff was not helpful with knowing how to use elevators etc. no direction was given. Just handed a room key.

7,1 Tốt

Ưu điểm: Close to all events.

Khuyết điểm: Dark hallways and not enough hot water in the mornings.

7,5 Tốt

Ưu điểm: Cleanliness of the room and the location of the hotel.

Khuyết điểm: Staff attitude not welcoming, poor communication and lots of hidden costs. No coffee maker in the room.

Khuyết điểm: The first room, Superior Queen, was so small you couldn't do anything but walk to the bed, bathroom had sliding door that didn't close completely, dark halls, window with view of the top of buildings and sky and loud neighbors who made it impossible for us to stay in that room. After complaint we were upgraded to VIP room on higher floor. Was better and bigger. View was very nice but the rug was filthy and looked like it hadn't been shampooed in years, bathroom so small the tissue laid on your leg and shower curtain on the other leg. No room service so couldn't order breakfast, lunch or dinner if you wanted to stay in.

5,4 Ổn

Ưu điểm: House keeping staff really friendly. Reception staff polite even when people jumping the queue

Khuyết điểm: No hot water available for one of the mornings no apology from anyone not even the manager. Staff down stairs generally grumpy

Ưu điểm: All the staff was excellent. I look forward to returning. We were celebrating my grandson’s 25th Birthday. My family had a great time in part to the Paramount Hotel.

Khuyết điểm:

5,4 Ổn

Ưu điểm: Location

Khuyết điểm: Bathroom setup. The fixtures worked, but that was about it. The cover plate on the shower handle was hanging on the handle, not attached properly. The sink was strangely dented, the fan was so undersized to be useless. There was no desk/table in the room; luckily, the ironing board sufficed.

6,0 Tốt

Ưu điểm: The location is everything in this hotel!

Khuyết điểm: We had a lot of problems with the front desk. We had booked 3 rooms as a group, and when checking out they only had 2 rooms on the reservation, which caused charges to go elsewhere and them waking up a room that had requested a late checkout.

9,0 Tuyệt hảo

Ưu điểm: I interacted with three different employees (check in, café and check out). All three women were awesome! Polite, friendly, helpful. I wish I'd gotten their names, they deserve raises.

Khuyết điểm:

7,9 Tốt

Ưu điểm: Bed was very comfortable with spotless bedlinen.

Khuyết điểm: Our room was to the front of the hotel and was noisy I was woken by the service trucks collecting rubbish etc. in the middle of the room even with wearing ear plugs. The air conditioning was very old and rattled when on so it was better off when you were in the room. Staff didn’t seem to get that as a customer you would not want to buy the most expensive thing whether it be theatre tickets or getting to the airport. The staff member couldn’t believe that I was asking how to get to the airport by public transport as opposed to a taxi.

7,9 Tốt

Ưu điểm: The beds were very comfortable.

Khuyết điểm: When I first arrived, it looked as though one of the cleaning people layed on the bed after it was cleaned (pillowed and blanket was messed with). I got a new room. I think it would be great for the alarm clocks to be updated with newer technology that has USB cable connection to charge phone. Also, water bottles in the room would be great.

6,3 Tốt

Ưu điểm:

Khuyết điểm: Room was very small. AC unit in room was extremely loud.

4,6 Ổn

Ưu điểm: Location fantastic

Khuyết điểm: They charge 35 dollars a day a room, as service fee! That way they look cheaper on booking.com where kn fact it is more expensive than they promoot. As excuus they gave booking.com the blame. However being a hotel owner myself and working with with booking.com I know this BS! The cost of room on booking.com is whatever they say it is.

7,0 Tốt

Ưu điểm:

Khuyết điểm: Breakfast wasn’t great.

10,0 Tuyệt hảo

Ưu điểm: So Good, mainly a location

Khuyết điểm: A bedroom was so small for 4 people

7,5 Tốt

Ưu điểm: It was very nice

Khuyết điểm: There isn’t AC in the lobby so they had to use big loud fans

Ưu điểm: I had 2 rooms, I was told they were side by side, when I went to my 2nd room, there were guest already there! So I got put across the floor. No water in sink as far as hot water, no water came out at all! Second room had NO towels! For what I paid, very disappointed!

Tuyệt hảo8,8

Ưu điểm: Room was fabulous

Ổn5,0

Ưu điểm: The bellmen and the ability to have my luggage held while I explored NYC