What should I do if my "Buy Now-Airtime on Demand" is not working properly?

Please go to "Service and Support" and select "Technical Support" on our website and follow the instructions provided.

Why does my phone not have the "Buy Now-Airtime on Demand" menu?

In order to enable the Buy Now-Airtime on Demand menu on your phone, you will need to register in Buy Now. You can Enroll in Buy Now from the "TracFone Programs" tab, or calling our Customer Care Center at 1-800-867-7183. If you are enrolled, please go to "Service and Support" and select "Technical Support" on our website and follow the instructions provided.

What do I do if I forgot my PIN number?

You can find your PIN number in the Buy Now Summary page on My Account.