Courses Outlines

RES Automation Manager 2014 Basic Course (RAMBC-600) in detail

Description

The RES Automation Manager 2014 Basic Course (RAMBC-600) is a three-day course that provides comprehensive training for administrators on the installation, set up and use of RES Automation Manager 2014, from planning your environment to Task Automation and Resource Provisioning.

RES Workspace Manager 2014 Basic Course (RWMBC-600) in detail

Description

The RES Workspace Manager 2014 Basic Course is a four to five-day course that provides comprehensive training for administrators on the installation, set up and use of RES Workspace Manager 2014, from planning your environment to personalizing it.

RES IT Store 2014 Basic Course (RITSBC-600) in detail

Description

The RES IT Store 2014 Basic Course (RITSBC-600) is a three-day course that provides comprehensive training for administrators on the installation, configuration and use of RES IT Store, from setting up your RES IT Store environment to delivering and returning services. It does not provide training on designing business processes.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments and who want to learn how they can use RES IT Store to fulfill virtually any user request through self-servicing and automatic service delivery.

Duration guidelines

3 days

Prerequisites

Basic knowledge of Microsoft Windows operating systems.

RES Automation Manager 2014 Basic Course (RAMBC-600)

Course Outline

About this Course

About RES IT Store

Network Architecture

Installation and Setup

Building the Organizational Structure, including importing data from external data sources

Configuring and requesting services, including using placeholders and smart rules

Managing your RES IT Store environment, including using Building Blocks, delegating control and diagnostics

Description

The RES Automation Manager 2011 Basic Course - Task Automation (RAMBC-310) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Automation Manager 2011, from planning your environment to Task Automation. Note that it is advisable to combine RAMBC-310 with RAMBC-320 and attend RAMBC-330 in a separate course.

Description

The RES Automation Manager 2011 Basic Course - Resource Provisioning (RAMBC-320) is a one-day course that provides comprehensive training for administrators on the Resource Provisioning Module in RES Automation Manager 2011, including setting up master Dispatchers and Run Books. Note that it is advisable to combine RAMBC-320 with RAMBC-310 and attend RAMBC-330 in a separate course.

Description

The RES Automation Manager 2011 Basic Course - Service Orchestration (RAMBC-330) is a three-day course that provides comprehensive training for administrators on the installation, configuration and use of the Service Orchestration Module, from setting up your Service Orchestration environment to delivering and returning services. Note that it is advisable to combine RAMBC-310 with RAMBC-320 and attend RAMBC-330 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments, including the Service Orchestration Module.

Description

The RES Automation Manager 2012 Basic Course - Task Automation (RAMBC-410) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Automation Manager 2012, from planning your environment to Task Automation. Note that it is advisable to combine RAMBC-410 with RAMBC-420 and attend RAMBC-430 in a separate course.

Description

The RES Automation Manager 2012 Basic Course - Resource Provisioning (RAMBC-420) is a one-day course that provides comprehensive training for administrators on the Resource Provisioning Module in RES Automation Manager 2012, including setting up master Dispatchers and Run Books. Note that it is advisable to combine RAMBC-420 with RAMBC-410 and attend RAMBC-430 in a separate course.

Description

The RES Automation Manager 2012 Basic Course - Service Orchestration (RAMBC-430) is a three-day course that provides comprehensive training for administrators on the installation, configuration and use of the Service Orchestration Module, from setting up your Service Orchestration environment to delivering and returning services. Note that it is advisable to combine RAMBC-410 with RAMBC-420 and attend RAMBC-430 in a separate course.

Target audience

Administrators who perform computer management with RES Automation Manager in Microsoft Windows environments, including the Service Orchestration Module.

Description

The RES Workspace Manager 2011 Basic Course – Composition & Personalization (RWMBC-410) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Workspace Manager 2011, from planning your environment to personalizing it. Note that it is advisable to combine RWMBC-410 with RWMBC-420 and RWMBC-430.

Description

The RES Workspace Manager 2011 Basic Course – Advanced Administration (RWMBC-420) is a two-day course that provides comprehensive training for administrators on Advanced Administration in RES Workspace Manager 2011, including application virtualization and reporting. Note that it is advisable to combine RWMBC-410 with RWMBC-420 and RWMBC-430.

Description

The RES Workspace Manager 2011 Basic Course – Security & Performance (RWMBC-430) is a two-day course that provides comprehensive training for administrators on the configuration and use of the security and performance related features of RES Workspace manager 2011. Note that it is advisable to combine RWMBC-410 with RWMBC-420 and RWMBC-430.

Description

The RES Workspace Manager 2012 Basic Course – Composition & Personalization (RWMBC-510) is a two-day course that provides comprehensive training for administrators on the installation, set up and use of RES Workspace Manager 2012, from planning your environment to personalizing it. Note that it is advisable to combine RWMBC-510 with RWMBC-520 and RWMBC-530.

Description

The RES Workspace Manager 2012 Basic Course – Advanced Administration (RWMBC-520) is a two-day course that provides comprehensive training for administrators on Advanced Administration in RES Workspace Manager 2012, including application virtualization and reporting. Note that it is advisable to combine RWMBC-510 with RWMBC-520 and RWMBC-530.

Description

The RES Workspace Manager 2012 Basic Course – Security & Performance (RWMBC-530) is a two-day course that provides comprehensive training for administrators on the configuration and use of the security and performance related features of RES Workspace manager 2012. Note that it is advisable to combine RWMBC-510 with RWMBC-520 and RWMBC-530.