Our Guarantee

WHAT IS NOT COVERED

Damages caused by improper shipping, assembly, installation, operation, handling, cleaning, finishing, unusual climatic conditions, unauthorized modifications, abuse or extraordinary uses of the furniture, will not be covered by this warranty. Warranty does not cover expansion, contraction, or extremes of high/low humidity, normal wear and tear. Freight and packaging charges to and from our customer service center remain the customer’s responsibility. Labor or material charges to remove or replace parts are not covered under this warranty. Any floor sample sales or clearance sales from the store are not covered by this warranty. Wood furniture will have natural variation in grain and color, and inherent characteristics such as knots, mineral streaks, and pitch pockets, which are not considered quality defects. Due to the handcrafted nature of, and the use of natural materials in, many of our products, variations in size, shape, and color can be expected.

YOUR RESPONSIBILITY

Keep the original sales receipt to verify your purchase date.

CLAIMS PROCEDURE

The duration of this warranty is limited to claims made in writing to Newport Cottages within 1 year after the purchase date. The Buyer should contact the retailer from which the furniture was purchased with any warranty claims. If that retailer is no longer in business or the Buyer no longer lives near that retailer, the Buyer may contact Newport Cottages at the address below. If requested, the Buyer must allow the retailer or Newport Cottages or its agents to inspect the furniture and the Buyer must reasonably cooperate with the retailer or Newport Cottages or its agents with respect to verifying the warranty claim. If a warranted defect is discovered, Newport Cottages will repair or replace the furniture or furniture part or return the purchase price to the Buyer, at the option of Newport Cottages.

The buyer is responsible for any required shipping to or from Buyer's location. Furniture returned to Newport Cottages without prior written authorization will not be accepted.

This warranty extends only to the Buyer and is not transferable.

IMPLIED WARRANTIES APPLICABLE TO THIS TRANSACTION EXTEND ONLY FOR 1 YEAR. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. NEWPORT COTTAGES IS NOT RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OF BUYER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.