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IT Roles and Job Descriptions

The list below groups computer jobs into categories based on the type of role and responsibilities. If the difference in pay rate is of interest, this IT salary comparison provides a great visual for that purpose.

Server and Storage

Systems Administrator - These are technical roles that specialize in just a few technologies or operating systems. It is common for a systems administrator to have experience with a number of different technologies that are provided by the same vendor. For example, a Windows systems administrator with Microsoft Exchange server skills.

Database

Database Administrator (DBA) - Ensures the proper operation of business systems software concerned with the storage and processing of large quantities of data. Some widely used database software platforms include Oracle, Microsoft SQLServer and MySQL.

Security

Security Administrator - Security roles vary in scope and skills. Some security roles are tied closely with vendor firewall software, patch management, virus scanners or IPS/IDS while other security roles are policy based and do not have a technical requirement to the role.

Architecture

Statistics

An analysis of over 1000 technical jobs revealed that employers are overwhelmingly seeking experienced candidates. A significant percentage of employers sought Windows server skills. A relatively low percentage of employers sought staff to work in complex environments.

Client support jobs typically suit friendly, sociable people with excellent communication skills. For this reason, interviews for this type of position normally include a range of behavioral questions.

Help Desk and Service Desk

Help desk Analyst - the first line of assistance for all IT related queries from business users.

Computer Support

Desktop Support - Responsible for the upkeep of desktop operating systems and common applications.

PC Support - include operating system skills as well as knowledge about a variety of business applications.

IT Support - Maintain IT systems such as computers, mobile devices, LAN, WAN and applications.

Computer Technician - Includes skills and knowledge in computer hardware components and models. Knowledge of current video card hardware, for example, is important for advising customers about gaming PCs.

Sales

Sales - require a high level understanding of IT systems as well as excellent communication and interpersonal skills.

IT Recruiter - is responsible for indentifying talent, advertising and filling IT related job vacancies.

Statistics

A keyword analysis of over 120 client facing jobs revealed that a majority of employers seek experienced candidates with Microsoft desktop skills and excellent communication skills.

Skill/Experience Keyword

Demand

Percentage

Previous Experience

99 Jobs matched from a total 121

82%

Industry Certifications

28 Jobs matched from a total 121

23%

Previous Support Role

48 Jobs matched from a total 121

40%

Desktops

48 Jobs matched from a total 121

40%

Technical

39 Jobs matched from a total 121

32%

Windows or Microsoft

66 Jobs matched from a total 121

55%

Communication

59 Jobs matched from a total 121

49%

Table 2. Keyword Analysis of client facing jobs.

Process Jobs

Process driven jobs include any role that requires thought and reorganization into the way that things are done.

Change Managers - ensure that IT related changes in an organization are managed in terms of risk, impact and reporting. Very large IT departments can make hundreds of changes to the production network in a month and the management of these changes falls under the responsibility of the change manager.

Incident managers - are required to coordinate technical staff from many different teams when there is a major system failure.

Business Analyst - examine and review business processes and relay that information to technical IT staff in order to assist them (the technical staff) to improve existing systems.

Consultant - Usually an expert in one field, a consultant works with technical staff and management to solve or improve an organizations' IT systems or processes.

Enterprise Architect - Considers business process, finance and other key inputs in order to identify key artefacts and develop forward strategy.

Statistics

We researched keyword statistics on over 170 different process jobs. The results show that employers are looking for these jobs to manage risks and processes, to improve communication and to improve business relationships.