We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Diamonds International is the largest duty free jeweler in the world. Renowned for top- caliber customer service, extensive selection of quality merchandise and value pricing, Diamonds International has pioneered the art of duty free shopping in the...more

Do not patronize this business. I purchased a necklace that was originally quoted as $1400, but upon completion of the transaction it was $2800. At that time the store would not reverse the charges and instruction me to contact the New York office to complete...More

Dear Mrs. Briggette,
Thank you for making us aware of this situation,
on behalf of Diamonds International I want to apologize for this experience,
please email at tripadvisor@shopdi.com with the information and I will gladly help you on the best resolution,
Have a lovely day,

I was having difficulty receiving our rebate from the MoneyBack program. Berenice went above and beyond to help us through the process. It took 9 months, however, I don't think we would have received the rebate without her assistance. In the end, I have a...More

Dear Mrs. Lisa M,
Thank you for taking your time to review our store and service,
we are delighted to know Berenice took the best care of you,
we hope you visit us again in your next visit,
Have a lovely day,

I bought a ring in St. Martin a few years ago and it needed to be resized. I contacted DI in NYC. Claudio took care of everything: he kept me informed of status, made sure the ring was delivered to the appropriate department; he kept...More

Dear valued guest,
Thank you for taking your time to review our store and service,
we are delighted to know Claudio took the best care of you,
we are lucky to have him, I will make sure he receives your compliment,
Have a lovely day,

Whilst on a P & O Cruise Diamonds International were highly recommended for purchasing jewellery therefore whilst in St Maarten a diamond ring purchase was made. In less than 12 months a stone was lost from the ring and on contacting Selma Stein at Diamonds...More

Dear valued guest,
Please note you are posting in Diamonds International Cozumel page,
We apologize on behalf of Diamonds Internation for the experience you had,
Please if possible delete the name you mention as this is not kind and this person does not work with...More

I was referred to a kind woman named Berenice we work together for some months and she was so helpful and right on top of things finally I got my refund from diamonds international. I was told when I purchased the ring back in March...More

Dear Mrs Nasta,
Thank you for taking your time to review our store and service,
Sharing your experience lets our costumers know we take the best care of them,
The Money Back program is runned by the Mexican Goverment not Diamonds International,
Please email me...More

Dear Mrs Karen,
We take pride on having the best products and service in the Caribbean,
Please send me your receipts to Tripadvisor@shopdi.com I can assure you, if the purchase is from us it is not fake,
Money Back the rebate program is run by...More

Received excellent customer service from Loret concerning a request for an exchange of a purchase made at DI in Cozumel, Mexico. Loret provided communication and detailed explanation of the return and exchange process via phone and email, all the way from initial contact to the...More

Dear valued guest,
thank you for taking your time to review our store and service,
we are delighted Loret was able to assist you in a promptly manner,
I will make sure she receives your compliments,
Have a lovely day,

When I did not receive the MoneyBack rebate from the Mexican gov't for my purchases at DI in Cozumel, Aeleen with DI's Customer Service department took over the case and worked with the MoneyBack people to clear up the issues delaying the rebate. She never...More

They will not do anything for you. They have a NO return policy . I found my self in the same matter after going on a cruise . I have been talking/ texting with them for 3 months and I am not getting any where with them. A... More

They will not do anything for you. They have a NO return policy . I found my self in the same matter after going on a cruise . I have been talking/ texting with them for 3 months and I am not getting any where with them. A deal is a deal they said. They will give you a in store credit but if you are like me , that will not help you out .I have send it back to them and they refuse it and sends it back to me. If I would have know that this place was like this. I would have NEVER spend my money in there.The bad thing about it all was the cruise ship talked very high about this place. I send ALOT of money.