So, Verizon, beloved trusty vendor, with your fab customer support, (aHEM, that’s sarcasm, see: here), when I wrote for the new set-top box, and I asked “so EVERYTHING I need is in the box?”

‘member?

And member how you were all “MMM hmm, yup, it’s all in the box and it’s super easy.”

And I was dubious, having dealt with you before and you took that opportunity to tell me a parable about how everything in the world could seem complicated but in verizon-land, life is great, the sun shines all day and night, and high-speed everything sails through the air straight into happy customers’ hearts?

Remember???

Well, I’m just saying, by EVERYthing in the box, I meant INCLUDING the “additional coaxial cable” page one of your instructions tipped me off to needing.

Snark: My Verizon episode:
i have been trying for week to pay my Verizon internet and Fios (that’s Tee Vee for those unititiated) bill. It has not been easy (harken back to my long-fought battle circa 2005 to cancel a Verizon account never installed for which I was billed $29.99, plus late fees every month.)

This time around, I ordered TV and internet when I moved in. I should have known there was trouble from the start. Trying to track down my (it should go without saying) late installation, no one seemed Read the rest of this entry »