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Contact Agena AstroProducts

Common Inquiries

Product Availability

Product Questions

Returns / Exchanges

Order Status

Phone Orders

International Orders

Store Hours

Price Match

Website Issues

Suggestions & Feedback

Ways to Reach Us

Webform

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Thanks for reaching out to us.

Please select the option on the left which best describes your question so that we can help.

An order confirmation email is sent automatically a few minutes after you place your order. A shipment notification email is again sent automatically once your order ships by the next business day.

If you have an account on our website, you can see your order status at any time from within your account as well.

If you do not hear form us via email by the end of the next business day after you place your order, please check your spam/junk folder first before contacting us.

PLEASE NOTE: We do not make specific product recommendations. We also do not offer subjective opinions about compatibility with your specific telescope, optical performance or comparison between products. For examples and more information about this policy, please see our Product Opinions and Recommendations note.

Still have a question about a specific product? Please submit the form below or see other options on the left.

We ship internationally! Most of our products can be shipped overseas, except where prohibited by the supplier or if the products are very heavy (large telescopes/mounts).

We ship all international orders via the United States Postal Service. They offer economical, reliable service and your brokerage fees are kept to a minimum (as compared to using UPS or Fedex, for example). Brokerage/ customs duties may be imposed by your country upon import, for which you are wholly responsible.

Found a better shipped price for an in-stock item from an authorized dealer? Then please submit the form below . We'll do our best to meet or beat that price promptly to earn your business.

We want you to be happy with your purchases from us. You may return most items within 30 days of mailing (not receipt) for an exchange or refund. Items returned must be in new, unused condition. After 30 days from the date of shipment, please contact the manufacturer for possible repair or replacement

Want to return a product? Please review the information provided above and then submit the form below.

Thank you in advance for sharing any website issues you may be having. We apologize for any inconvenience this may have caused. Please include as much detail as possible in describing the issue so we can have our technical team attempt to resolve the issue as quickly as possible.

We sincerely value the suggestions and feedback of our visitors. If there is something we're doing well, something we can improve on, or something you wish we had, please let us know!

PLEASE NOTE: We do not make specific product recommendations. We also do not offer subjective opinions about compatibility with your specific telescope, optical performance or comparison between products. For examples and more information about this policy, please see our Product Opinions and Recommendations note.

Email Support(at)AgenaAstro.com (preferred) or call Manish at 562-972-3738 between 9am - 8pm US Pacific Time (NOT Eastern Time), 7 days a week. If unavailable, please leave a message and we will get back to you ASAP.

We are an internet business only. We do not have a retail store/showroom or salespeople to demo products/make recommendations. If you are in the LA area, you are welcome to pick up your order from our office by prior appointment (only). Orders must still be placed via our website before pickup. Please contact us via phone or email for details.

Sorry - we do not accept phone orders. Please use our online shopping cart to place your order.

If your concern is not addressed by one of the options on the left, please submit the form below to contact us.