12 days ago I ordered 3 items that were supposed to be in stock. a 2nd cyclods, a screwdriver, and a top DSL screen. My shipping status is still "waiting on supplier." Why is it taking so long?

edit: 3 days shy of two months and it still hasn't shipped

edit again: woohoo, my order just shipped. Only took 8 months. But they didn't change my address like I asked so it's being shipped to my old address. Next time I need replacement parts, I'm going to somewhere with a guaranteed stock like ebay..

idk, they started selling cyclods forever ago? I bought my first one from there maybe a year and a half - two years ago? I know the actual shipping takes forever. I'm just wondering why they haven't been able to process my shipment and ship it when that should take about 4 days tops, and it's already been twelve.

Well I'll be they do sell them, its just I searched cyclo on their site and it did not return any results, sorry about that then.
I see now to find it in search it has to be spelled cyclods not jusyt cyclo like I searched, but that is really expensive.

Well, like I said, I already ordered it. I was happy to pay the price as I've already got one and haven't had a single problem with it in the 18 or so months since I've bought it. My friend has an R4 and had a lot of trouble with it. Imo, the price tag on the cyclods is definitely worth it.

I've noticed this recently as well. Before ordering an item (NOT related to gaming at all) the overview page states "Typically ships in 2 to 5 business days" or something to that extent, yet AFTER ordering the item it's only after contacting them through their customer service page that I'm made aware that the item's out of stock. A piss take.

It takes about 3 weeks to a month. They may have just not updated the shipping info. They do that frequently. Also, something from your order may have been recently out of stock so, even tough it didn't say it, it may be on back order.

Since when did dealextreme start selling cyclos, and your order could take anywhere between a week and 1 month or later since it all ships from Hong Kong.

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He's not complaining about the shipment time, he's complaining about the fact that it's taken them so long for them to package the item and send it off to the delivery company. It's the delivery company that's expected to take up to a month to deliver the item, NOT for DX to send it off to them! Looking at his cyclo link it's CLEARLY stated that "Typically ships in 2 to 5 business days*" yet after 12 days they haven't done so (as had been the case in my last few transactions).

When referring to SHIPMENT they mean sending the item off from from their warehouse (or wherever they get their stock from) to the delivery company. [2-5 business days as said on their page.]

DELIVERY refers to the delivery companies sending it from HK to the customer's destination (the location of the customer). [anywhere from 1-3 weeks usually].

If they're awaiting stock from their supplier they SHOULD make that clear on the page before a customer has placed their order, NOT afterwards. This still applies if DX drop ship. It's possible for someone to place an order seconds before the OP but the page clearly hasn't been updated to reflect the change in stock conditions 12 days since. If it is up to date right now his item would have been sent off by now.

If they're awaiting stock from their supplier they SHOULD make that clear on the page before a customer has placed their order, NOT afterwards. ...
/rant

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Wow... such anger... I love DealExtreme... Can't wait for the order? Then feel free to pay the double somewhere else...

If you read all the site details explaining why the web-shop is so cheap, you might start to understand the process behind the wait...

Why are the Prices so Low?
We get this question a lot so we'll just cut straight to it:

We keep small inventory.
We make purchase orders on a daily basis.
We contact all suppliers for the latest supply status multiple times each day.
Our warehouse is literally next to our shipping carrier.

Don't like the terms? -- Then don't buy there...
Or feel free to open your own web-shop and offer the goods at the same price with faster service times -- good luck though...

I have a theory on why DX is so cheap and it takes so long for them to ship. They sell at or below their cost and to make their profit they put payments for orders in the bank until they generate enough interest to make up the missing profit margin.

This is purely a joke, kids. :-)

Seriously though, I've waited almost two months before they shipped my stuff (usually gets to me within 5 days after that though). I suppose it's a big shock to the first timers, but I just expect it of them... And I'll more then likely order from them again.

Before I continue with my reply I'd like to make it clear that I've updated my post before your response (my time stamp of edited posts do not appear).

Quoted from Schizoanalysis:

Wow... such anger... I love DealExtreme... Can't wait for the order? Then fell free to pay the double somewhere else...

The prices of their items isn't a good enough reason in my book for them to (practically) lie about their estimated time of shipment (ETS) - or if you like be SO FAR OFF THE MARK. If it was stated on the page that the ETS was a month, or even "unknown" before making payment I'd have no reason to complain. They're giving you INCORRECT information and as this thread has shown, have been doing so for at least 12 days probably.

To respond directly to the quote above, the OP may have thought twice about buying from DX if he'd known that it'd take this long for his item to be shipped off. This is the point that I'm trying to make, most of the others responses so far appeared to have been focused on the delivery times and not on their shipping time in this case. You can hardly blame it on his lack of research if the site clearly states their ETS.

Quoted from Schizoanalysis:

If you read all the site details explaining why the web-shop is so cheap, you might start to understand the process behind the wait...

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Again, I cannot see how there could be any justification in their inaccurate information being listed. It can be for the length of delivery time IMO. If they're waiting on their suppliers it should be reflected on that item's page to avoid people expecting shipment around the ETS stated. This seems to be the case less often nowadays but as explained below it doesn't put me off using them because I'm already aware of such things.

QUOTE(Schizoanalysis @ Sep 25 2009, 02:12 AM)

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Or, if you don't like the service, feel free to open your own web-shop and offer the goods at the same price with faster service times -- good luck though...

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I'd rather go to focalprice instead

Believe it or not I do like DX, I've made at least 15 orders with them over the last 2 years and plan on making more in the future. The only issue I have with them has already been mentioned. It is probably because of their prices that this is a FAULT of theirs, but doesn't mean that it shouldn't be stated. Heck I still have an item that hasn't been shipped in over 2 months and the only reason I haven't asked for a refund is because it isn't urgently required + isn't expensive. I also find their customer service to be great but that isn't answering the question "why so long", nor IMO is saying that it's cheap and that it doesn't matter how long you wait.

To sum up this wall of text, the OP wouldn't have asked this question had the info provided from his link been more accurate. Am I wrong in stating this fact? Perhaps this got muddled up in the way in which I tried to portray this message.

If you read all the site details explaining why the web-shop is so cheap, you might start to understand the process behind the wait...

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Again, I cannot see how there could be any justification in their inaccurate information being listed. If they're waiting on their suppliers it should be reflected on that item's page to avoid people expecting shipment around the ETS stated.

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It comes down to this... they are effectively always waiting on their suppliers -- That is why it is so cheap... If they want to fund a huge warehouse with all stock always inside, this will impact on the final price...

Also, they get great prices by waiting until the manufacturer has (excess) stock available... (If the manufacturer produces special orders on demand for dealextreme, this would also be reflected in a higher final price).

The cheapest stock will always be excess stock (or orders made in huge quantities)... but, as a customer, you will have to wait for your item...