2 answers

If you want to have only 9 users for JIRA, but 20 for Confluence, you just have to manage their applications access accordingly, something that can be done using the functions on the User Management of Atlassian Cloud.

The billing got upgrade to next tier automatically in JIRA and Confluence Cloud when you put more users into it. One exception I noticed is Bamboo Cloud on number of remote agents - From my own experience it can not be increased by user's end but you have to raise a support ticket and Atlassian support would upgrade your tier on Bamboo.

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Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...