Can I order over the phone?

As an online company all orders should be placed securely through our website, this is for your protection as all payments will need to go through our security checks. If you are having any problems placing your order just give us a call on 01803 666630.

I have a technical question...can I speak to someone?

If you let us know via email we can do some research and come back to you with the best possible anwser. To contact us use the technical link found at the bottom of every product page. Alternatively you can email enquiries@tradecounterdirect.com. Or call 01803 666630

I want to return an item...how do i do it?

Step 3. Click return and request the product/products you wish to return and state your reason.

Step 4. Once your return request has been approved we will contact you with further information.

How can I print a VAT invoice / receipt?

All orders are shipped with a full VAT invoice either inside the box or attached to the parcel in a clear envelope. If you would like another copy you can simply log in to your TCD account and go to your Order History, when you select an order you will have the option to print/download the invoice.

What delivery options are there?

A range of delivery options are available at checkout. These options will depend upon your location, stock availability, total order value and the total size/weight of your order. Postage costs will be calculated when your preferred delivery option has been selected based on the delivery address and the goods in your basket. If you are not logged in you can select your delivery country from the ‘Currency’ link in the top right of the website. Free standard delivery (2–3 day service) is available on UK mainland orders over £50 net (excludes Highlands & Islands).

Do you ship worldwide?

TCD now ships to over 50 countries worldwide through our website, you can view this list by clicking on the Currency button at the top right handside of the site. If your country does not appear on the list please email us at sales@tradecounterdirect.com with the product codes you require and your full delivery address. We can then get a delivery quote for you where possible.

What payment methods do you have?

We accept most major credit or debit cards and Paypal payments. If you would prefer to pay by bank transfer please email us requesting a Proforma invoice, you will need to be registered on our site so that we can create this for you.

Can I set up a 30 day account?

We can offer a 30-day credit account to companies that have an order history with us where we have recieved 3 successful upfront payments. Please contact us for a trade application form on submission of which we will run the necessary credit checks before approving an account. The payment terms will be discussed with you upon application.

Can I get a discount?

For details of our latest promotions or special discounts please subscribe to our newsletter and follow us on Twitter and Facebook.

Do you get discounts for bulk buying?

We have discounted bulk packs available on our Access Panels, for all other products please email us with the product code and the quantity you require so that we can see if we can offer you a better price.

I've forgotten my password, what do I do?

Why do I have to register my details?

We need some contact details from you in case we need to contact you regarding your order, we have kept this to a minimum so it should only take a minute to register.

Can I have my order delivered to a different address?

Yes of course, your invoice and delivery address can be different. You can manage your addresses in your Account Dashboard when you log in.

How do I know if an item is in stock?

If a product has the 'Add to Basket' button showing then it is in stock.We always aim to keep enough stock so that we never run out. However, there are times due to unexpectedly high demand, when we may run out and oversell on an item. If this happens we will contact you with an expected delivery date for your order and give you the option to choose an alternative product or cancel for a full refund.

Can I track my order online?

If you select the courier delivery option you will be given a tracking number once this has been despatched and some couriers will send you a message on the day of delivery giving you an approximate delivery time.

How do I print a VAT invoice?

All orders are shipped with a full VAT invoice either inside the box or attached to the parcel in a clear envelope.

If you would like another copy you can simply log in to your TCD account find your order and click print invoice link.