JoeyZhao

BCCH symptom checker & Wayfinding app

Type:

UI design, web

Patient Flow Issue:

BC children’s hospital is facing a serious problem in patient flow especially in flu season, parents take their children to the hospital even
though pediatric care is not needed. Most patients that are seen in the ER are “novel” patients, but 5-7% are repeat visits.

Wayfinding Issue:

The signage system in the hospital is not as clear as it should be to new patients. People get lost so they usually escorted by nurse or porter, triage nurse often has to show people where to go.

Solution:

Providing a web-based symptom checker for parents before taking their loved ones to the hospital.