Title

NetFiles: Receive Notifications from Subscriptions

Description

NetFiles may be set up to notify you when a file is edited or read; this is called Subscriptions. Subscriptions are available to users with read access. A notification is sent via email when files or folders are viewed, changed, or commented upon.

Create a new subscription

From the Netfiles Document Manager screen (the main screen) and Right-Click the selected file or folder OR select the file or folder and click the Manage icon

Select the Subscribe option OR select the Subscriptions link and click the New Subscription button

A pop-up box will appear with several options in it.

- In the Notify Me When section, you may choose the type of events that trigger notifications. These are when the file is edited, viewed or commented upon. You may select more than one of these options.

- In the Report Frequency section, you may choose between receiving a notification every time one of these events occurs or receiving one notification per day cataloguing all the events.

- In the Expires section, you may select an expiration date for your notifications or you may choose to have the notifications never expire.

(Note: these changes apply to the files that reside in the folder you have selected, as well as to those within any sub-folders within that folder.)

Click the OK button to save your choices.

Subscriptions Through Email

When sharing a file or folder, you are provided with the option to notify the user via email. When the email is received, it includes a link to the shared file or folder. This link, when clicked will provide an option to subscribe to the shared item.

Click on the link that is in the email.

You are brought to the Bookmark and Subscribe window. Place a checkmark in the Subscribe box.

Click OK.

Notification Options

Event

Option

Change Events

"Change Events on files" include:

When a file is uploaded and an existing file is overwritten

When a file is moved or deleted

When a file has been copied or downloaded

"Change Events on folders" include:

When any of the above file events occur to any file or sub-folder within the specified folder

When a file is initially uploaded to a folder

When a file within the specified folder has been moved

When a sub-folder is created within the specified folder

When the folder itself has been deleted

Read Events

"Read Events" include:

When a file is viewed or opened.

When a file within the folder is viewed or opened.

Comment Events

A comment event occurs whenever a comment is created on a file or folder.

Cancel an Existing Subscription

When canceling via the file or folder's manage screen, you will only see those subscriptions which are pertinent to the file or folder you are currently managing.

Right-Click on the file or folder of your choice.

Select Manage -> Subscriptions.

Place a checkmark in the box associated with the subscription.

Click the Unsubscribe button to remove the subscription.

ServiceNow Article ID

KB0013553

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