FAQ

What are your hours?

We are open Monday-Friday from 10am - 5pm, and Saturdays from 10am - 3pm. We are closed on Sundays. We frequently rent the space out for private events, so all hours are subject to change. Here's a little secret: If you want to confirm that we are open before your visit, you'll get the fastest response by texting (815) 954-8390!

Why do you close so early?!

Festive Collective, in addition to being the cutest pink storefront you ever did see, is also the studio and warehouse for three brands. Since most of our business is online retail, international wholesale, and installation-based, we have to start our work days before the sun is up. By 5pm, we need to get home, put on pajamas, and see our families!

Can I buy inflated balloons in your shop?

While you can pick up inflated balloons in our shop, they need to be ordered at least 24 hours in advance through Luft Balloon. We are working on reducing this lead time in the near future, but for now, it's the only way!

Okay, but I really, really want balloons right now. What gives?

Luft Balloons are individually made by hand, so making your order and then inflating it takes time. However, we assure you- they are TOTALLY worth it! The colors are incredible.

I have a million other questions about balloons. Where do I go?

You can hop on over to the Luft Balloon FAQ and get your balloon knowledge on, or you can email them directly at info@luftballoonstore.com.

I love the environment, and it seems like all this fun, colorful excess is destroying my planet. Is it?

You can party with a clean, green conscience! Luft balloons are made with 100% organic, natural latex- they're biodegradeable, and will decompose as fast as an oak leaf in your back yard. HOLY MOLY! Almost every decoration we carry is made from uncoated paper, which means they're biodegradable as well (if you could even dream of throwing them away). We also offer a range of reusable cake toppers and decor, so you can handwash and re-use year after year! In fact, Festive Collective is an environmentally-friendly green machine itself- our entire building is solar powered, and we have geothermal heating and cooling!