Return Policy

You are free to return your product within 30 days of delivery and get a full refund.

All returns are on the customers own expense unless the product is damaged before delivery.

Contact The Ryoyal Concept before returning any items.

The product must be in new condition.

Want to switch to another size of the same product? You can do that, just contact us.

Want to switch to another product? You can do that, just contact us.

If a package is unclaimed you might have to pay a handling fee.

Return Policy

Please contact royalconcept before returning any items.

It is appropriate that the consumer controls the delivery to verify that
this is accurate and error free. At the complaint, the customer contacts
royalconcept and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 30 days of delivery. The product must
be in new condition. If the product is ruined or used the product shall
not be refunded. Make sure to include contact information with the return
and if possible, please provide us with a tracking number. royalconcept
suggests you get a receipt and a package ID for the return from the
delivery service, as it makes it easier to follow the return shipment if
needed.

royalconcept will make a refund of eligible returns. If you paid by
invoice, we will need a bank account number to transfer the money back to.
The easiest way is to e-mail it to us along with a brief description of
your case.

Returning A Package

If a returned item is shipped international, please clearly mark the
package 'RETURNED GOODS', to avoid any Customs charges. royalconcept
is NOT responsible for any return Customs charges made. Any charges incurred
are the responsibility of the customer.

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back
the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which
product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has
been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days,
royalconcept reserves the right to charge you a handling fee to cover
return shipping and freight companies' administrative costs.