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Yesterday, while browsing the internet this message popped up "Hard drive failure the system has detected a problem with one or more installed ide sata hard disks". After researching I found its a Windows Diagnostic virus. It then asked me to restart my computer and I did. When I turned my computer back on the screen was black and it wanted me to purchase something. I restarted in safe mode and was able to do a system restore. I restored the system to a month earlier. Everything was working but I wanted to do a little cleaning. I first downloaded avg and did a scan. It found four threats and fixed them. Now I'm trying to use Spybot Search & Destroy. I've done the scan, which took nearly five hours, in Spybot but now I keep getting this pop up asking to allow or deny change. I've clicked allow nearly 30 times and it continues to come back. My computer is slow as ever now and I don't know if its because of avg or spybot. I was told by somone to use these programs in this order Avg, Spotbot and then Crap cleaner (CCleaner). Could you explain if I'm doing something wrong? Thanks

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.2. The fixes are specific to your problem and should only be used for this issue on this machine.3. If you don't know or understand something, please don't hesitate to ask.4. Please DO NOT run any other tools or scans while I am helping you.5. It is important that you reply to this thread. Do not start a new topic.6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.**************************************************SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

Download SuperAntispyware Free Edition (SAS)* Double-click the icon on your desktop to run the installer.* When asked to Update the program definitions, click Yes* If you encounter any problems while downloading the updates, manually download and unzip them from here* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts* Click the Scanning Control tab.* Under Scanner Options make sure only the following are checked:

* On the main screen click Scan your computer* On the left check the box for the drive you are scanning.* On the right choose Perform Complete Scan* Click Next to start the scan. Please be patient while it scans your computer.* After the scan is complete a summary box will appear. Click OK* Make sure everything in the white box has a check next to it, then click Next* It will quarantine what it found and if it asks if you want to reboot, click Yes

* Save the log somewhere you can easily find it. (normally the desktop)* Click close and close again to exit the program.*Copy and Paste the log in your post.**************************************** Please download Malwarebytes Anti-Malware from here.Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Full Scan", then click Scan.

The scan may take some time to finish,so please be patient.

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)

Please save the log to a location you will remember.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.************************************************Download DDS from HERE or HERE and save it to your desktop.

Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

* XP users Double click on dds to run it.* If your antivirus or firewall try to block DDS then please allow it to run.* When finished DDS will open two (2) logs.

1) DDS.txt2) Attach.txt

* Save both logs to your desktop.* Please copy and paste the entire contents of both logs in your next reply.

Note:DDS will instruct you to post the Attach.txt log as an attachment.Please just post it as you would any other log by copying and pasting it into the reply.

* Click Run Fix* OTLI2 may ask to reboot the machine. Please do so if asked.* Click OK* A report will open. Copy and Paste that report in your next reply.************************************************************** The logs show that you have two Anti-Virus programs on your computer; AVG Internet Security 2011 and Norton Internet Security 2006. It appears the the subscription for Norton has run out and you should uninstall it. Since this next scanner will not run with AVG on your computer. You can uninstall it and re-install it after the scan or you can download and install another one from the list below.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.*************************************************Please download ComboFix from BleepingComputer.com

and save it to your Desktop.It would be easiest to download using Internet Explorer.If you insist on using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab* Set to "Always ask me where to Save the files".

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found hereDouble click ComboFix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery ConsolePlease note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.