This field shows the deployment type that is currently identified with your system. Click the icon to select a different Deployment Type from the drop-down.

There are over a dozen possible deployment types. Each has its own features, capacity, and configuration limits. System deployment type is initially configured by the first administrator who signs in. An administrator can subsequently change the deployment type on this tool.

Important:

Changing deployment type can have significant impact on call processing capacity, configuration limits, and the features and configuration tools you can access. You should fully understand a deployment type change before you proceed.

Deployment Types

These are the deployment types that you can select from the Deployment Type drop-down list.

Deployment Type

Not Specified - This is an initial deployment type when none has been selected.

UCCE 12000 Agents Router/Logger

UCCE 8000 Agents Router/Logger

UCCE 4000 Agents Rogger

UCCE 450 Agents Progger

HCS-CC 4000 Agents

HCS-CC 1000 Agents

HCS-CC 500 Agents

ICM Rogger

ICM Router/Logger

NAM

NAM Rogger

Packaged CCE: CCE-PAC-M1

Packaged CCE: CCE-PAC-M1 Lab Only

IVR-ICM

Capacity Info

Open this tab to see a table with information showing capacity information:

Status The status column shows how your system stands with respect to the capacity limit. The status icons are:

Green for 0-75% of capacity.

Yellow for 76-95%.

Orange for 96-99%.

Red when you are at 100%.

Number of Configured ... Shows the name of the object.

At Most Shows the maximum capacity of each configurable object that Packaged CCE allows.

Actual Shows the number of objects currently configured on your system.

% Used Shows the percentage of the maximum represented by your configuration.

The arrow icon at the right of each row opens the page where you can view, add, edit, and delete the objects to maintain the capacity.

System Validation

Packaged CCE has been qualified to operate within certain software specifications.

This display-only tab shows the status of your system with regard to each specification rule, a description of the rule, and the actual value on your system. You can sort all rows in ascending/descending order.

A status icon of red indicates that your system is invalid (it either exceeds or is not set up to satisfy one of these rules). You cannot work in Packaged CCE or access its tools until you correct the underlying software specifications. If your goal is to redeploy an existing system as a Packaged CCE system, this page will assist partners and Cisco Technical Support in bringing your system to a valid state.

Agent Trace

Enabling agent trace allows you to track and report on every state an agent passes through. You might do this if you have concerns about the productivity or performance of one or more agents.

Important:

Enabling trace can impact system performance, as it requires additional network bandwidth and database space. Typically, you use this feature for short-term tracking of specific agents. The system imposes a configuration limit on the number of agents for whom you can enable trace.

Agent Trace is an option on the Settings menu.

Open this tool to view, add, and remove agents for whom agent trace is enabled.

To add trace to an agent:

Click the Add magnifying glass to display Add Agents with Trace Enabled. Use the sort and search features to navigate the list.

Click one or more agent usernames to give them the trace-enabled status.

Close Add Agents with Trace Enabled to return to the list.

Click Save on the List window to confirm the trace status for the agents you added. Click Revert before you save to remove an agent from the Trace Enabled list.

To remove trace from an agent:

On the List of Agents with Trace Enabled window, locate the agent whose trace status you want to remove.

Click x to clear trace status for that agent.

Click Save on the List window to confirm the removal. To cancel, click Revert.

Packaged CCE Logs

You can download two types of Packaged CCE log files from the Unified CCE Administration interface.

System Validation Logs

When you configure your deployment, if either the server or any of the VMs do not meet requirements, you see a message indicating connection problems. This message has a link to a log file. Open this file to see whether the servers are valid and whether all VMs match the deployment profiles.

Bulk Job Logs

A log file is generated for each bulk job. The log file is retained until the bulk job is deleted and contains detail of each operation that was executed, as well as a summary indicating if the bulk job completed successfully or had failures.

To open the log:

Open the Bulk Jobs tool.

From the List of Bulk Jobs, click the ID to go to the View Bulk Job page.

Click Log File Download. If the job is still processing, click Download again to the review updates the job progresses. You must authenticate to open or save this file. If your deployment includes two Administration and Data server hosts, Download is disabled if the bulk job was created using Unified CCE Web Administration on a host that is different from the host on which the job is being viewed. Sample log file: