Review:Love this dress! It really compliments a plus Size women. I got many compliments on it. Fits snug if you have hips but easy to get on as it expands a little. I’m 5’5 1/2 and 285lb with lots of hips! I purchased a 3X.

Review:I really like it! It came as expected. The fit makes your body look banging okay. I ordered it for my ring dance. With the right accessories and hairstyle you could wear this to any formal event!

Our items tend to run small, we suggest ordering one size larger than your normal size if you are unsure of your size. our clothing is designed to be form fitting and stretches for an always flattering look. if you have any question about the size, please contact us freely.

Our Quality Control Dept.is under the direct control of the General Manager Tony Zhang and has 12 professional Quality Supervisory Controllers, of whom 80% are engineers and technicians. The team is technically well qualified and has abundant testing experience.

We have formulated a series of responsibilities for each member of the QC team, from the General Manager down to the basic staff, and promulgated a series of Quality Standards and Product Quality Checking System. We have optimized on-the-spot QC Management, grasping the principles of QC techniques, promoting civilized production and paying attention to training before staff of QC personnel

Problem with the products received:

Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received. If you experience the above problems, please contact us by submitting a ticket, or chatting with us online or you can check the below complaint steps.

Defective items:

If items you received are defective, contact us and send us relative pictures for checking, once confirmed, we will provide discount s off your next order or partial refund or provide reshipping service if our aftersale customer service agreed that.

Missing or wrongly shipped items:

A partial refund is offered for missing or wrongly shipped items. We will provide a reshipping service in the event of missing or wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping. Please be sure to open the parcel and check the contents before signing for the package

Size:

Sizes for clothes are listed on item page according to the centimeters. For shoe sizes, please check the shoe size conversion chart. Please check description on item page carefully before you buy. Or if you want to return the item because the size doesn't fit you (items that you chose the wrong size), we can only issue you the product amount when we receive your returns. And the shipping fee will be covered by yourself. If the measurements are over 3CM difference for clothes or 1CM differences for shoes, please send us the pictures with ruler on it. Once confirmed, we can only compensate.

Shipping delays:

We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us by submitting a ticket, or chatting with us online.

Complaint steps:

Contact us via submitting a ticket or live chat;

We will provide you the complaint form, please kindly fill in it and feedback it to us or please describe your problems in detains including the item code, problem and relative pictures ;

Once we have the complaint form back or the details, we will reply you in 24hrs;

Lastly, if our aftersale customer service confirmed the problem, we will offer the relative solutions to your problems.

Refund steps:

If customers need to cancel order or delete items off the order before shipment, please contact our customer service by submitting a ticket or live chat asap. Once agreed, we will cancel the order or delete required items off the order and give the store credit to customer's account on our site. Customers can go to their accounts to check the balance for future purchase or ask for a refund.

For returned packages, we will notify customers via e-mail once we have returned packages back and directly give the store credit to the customer's account on our site. Customers can reply us via e-mail to know reshipment or ask for the refund.

Refund to customer’s card or Paypal account will be processed in 48hrs after customer’s request agreed by our customer service representatives.

Notes:

1. Customer may return the package to the designated shipping address, and often need to cover the shipping fee for returning the package only if the customer service staff have authorized the return.

2. Please note that all returned items must be in good condition and won’t affect the second sale.

3. Contact us by submitting a ticket or live chat before you return the package to get the shipping address or other details. We can only issue the refund when we get the package back. We will notify you by e-mail at that time.

4. Please contact us within 7 days after the package delivered.

5. No exchange or return or amending on promotional items or items on sale.

About Shopping

1. Are you real? Is this a scam?Please rest assured that we are legally registered as a private company and have received business license in China.

2. How about the quality of your product?Our products are of high quality compared with many rivals. We pay much attention to our customers'shopping experience. We will always put it on our priority.

3. Whether your photos are exactly the same with the products?Most of the photos are shot by our own photographer, and only a few of them are from magazines.

4. What is the free size?It usually means the only size is available. The size may be different due to different countries. Therefore we suggest you that check the measurement carefully, then you will know if it fits you.

5. Can I get a discount if I place a bulk order?Of course. Usually you will enjoy 8% discount if you order one item over 10 pieces or the amount of your order is over USD 500.

6. Can you send your catalogue to me?We are sorry that we couldn't offer the catalogue, because we update our product everyday. Hope you could take your time to have a view on our website. Thanks!

7. How long will the out-of-stock items be restocked?We are not sure about that, but for hot-sale styles, we'll restock as soon as possible.

8. The item is available when I place the order, but why it is not after I finish the payment?Most of the items on our website are available, but with the increasing of the order, we nearly not notice the inventory of it. We are sorry to being late to update the listing.

9. What if I forgot my password?Please feel free to contact us via live chat or submitting a ticket, we will help you reset it.

10. Can I change or cancel the items in my paid order?Yes, you can, as long as it hasn't been shipped yet.

11. Is there any other choices for payment?Yes, of course. For your convenience, we also accept the following payment methods: Money gram, and Western Union. Please contact service@lovely-wholesale.co.uk with your request or sales enquiry. We will respond to your email query within 1 working day.

About Shipping

1. What the delivery company you use?We have EMS, DHL, FedEx, Aramex, JCEX, etc.

2. How much will be the shipping cost?It depends on the weight of the package and the shipping method you choose. You can have a try to place a order and the system will automatically calculate it for you.

3. Do you offer free shipping?Yes, all products free shipping.

4. How long does it to take for preparing an order?If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-5 days to prepare for that.

5. How long does it take to deliver it to me?It depends on the shipping method you choose. For flat rate shipping, it usually takes 10-25 business days to arrive; For standard shipping, 5-10 business days; And for expedited shipping, 3-5 business days.

6. How do I track my order?Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.

7. If the package is detained by customs, who is responsible for clearance of the items?It's the buyer.

8. What can you do to help us avoiding custom tax? Usually, we’ll declare a much lower value of your package or split it into several packages to ship.