Hotel Overview

Business- and family-friendly hotel with indoor pool

Set at the top of Toronto, Radisson Hotel Toronto East is well positioned just off highways 401 and the Don Valley, as well as attractions like Ontario Science Center, Toronto's Zoo, Botanical Gardens and Canada's Wonderland. With over 7,000 square feet of event space, the hotel is also ideal for conferences, weddings and meetings. Radisson Hotel Toronto East was awarded a Three-diamond rating for its eco-friendly practices. In addition to an in-house gym and pool, the hotel is also pet-friendly and wheelchair accessible. For diners, enjoy mouth-watering cuisines at the on-site Le Cafe Restaurant and Lounge.

Hotel Policies

Check-in:

03:00 PM

Check-out:

12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Regarding our three night stay starting 9-21-13

Our first night we were kept from using the restaurant due to a function being held there. We treated poorly, but the manager promised to compt us for the night. Have not received this. Our room was dirty and had to be changed. We have not received what we expected by any means.

Sightseeing tip:
Not Applicable

In the wrong business

My experience at this hotel was abysmal.
I traveled to Toronto from Los Angeles with two disabled people, one in a wheelchair, and one elderly person.
Here's what I don't understand:
1. I asked for a wheelchair accessible room. When we arrived late the first night, the bathroom was not wheelchair accessible, the T.V. did not work, and the cordless phone was also not working due to static.
I asked the front desk for some help. All wheelchair accessible rooms were booked. They told us to try again the following day in case one opens up. My brother, who's in a wheelchair, asked... "Even if it's not a wheelchair accessible room, can you at least give me a room with a wide enough bathroom door?" Their response: "No. None of the bathroom doors are wide enough." So, knowing well that sometimes this happens. We then asked for a bench for the tub so at least he can shower. He looked at us blankly and said, "No, we don't have that." My brother and I both said with frustration, "We'll check back in the following day for a the room that is accessible."
At that point, we just wanted to rest and watch T.V. Oh, but the T.V. isn't working. Their response: Our TV repairman is not in right now. No bathroom door wide enough, no T.V., and a phone that is just static.
2. The room never came. For the next three nights we were there, I carried him in and out of the tub. For "other bathroom matters" he used the lobby washroom. YES, the LOBBY. My mother also feared of slipping because there was no tub bench. We checked downstairs again, and found out the only two wheelchair accessible rooms are still booked.
3. I asked to speak to a manager. There was no one at night, but was told someone should be here by 8am. I asked for a name of who I should speak to. The front desk looked at a piece of paper and said... "uhh, I don't know, it's either this person or that person, but we're not sure" (The reason I put this in quotes is because they actually said "this person or that person." They did not give me a name). The next morning, Saturday, I went to the front desk at 8:30 AM. No manager until around 8:45 AM when a chef came out with his chef's hat from the cafe. Front desk says, "Here's chef now. He's acting manager!" Lo and behold, here was a nicely dressed chef, being sympathetic to my story (I told him the entire story). His response, we'll find a place for you. They did not.
Because I believe I'm a fair human being, I have to say, the hotel ended up fixing the phone while I was on the way to Niagara Falls. And I thanked them for that. Prior to that, the first two nights, I had to use the lobby pay phones.
What's unbelievable and unacceptable is everything else. We travel often, so I know that sometimes I have to lift my paraplegic brother onto a ramp, carry him up a couple of stairs. But this has got to be one of our worst experiences of customer service, PERIOD.
The plain truth: I wouldn't recommend this hotel to anyone - not my friends, not strangers.
Lastly, in case you wondered, the TV, we ended up fixing ourselves.

Trip purpose:

Visiting from out of town

There was only one negatrive incidence during the weekend get away. This occurred while we were checking in, The checkin area were crowed with persons arriving. We checked in and were told in a rather loud voice there is no free breckfast with the booking of two nights. I new this as I had booked the room myself. The staffs voice was so loud that people turned around and stared, I leaned into the counter and asked her why she was shouting. She told me she felt I was not listenihg to her. I told I was
and she again to me I wasn't

Staff Comments

When we booked the room we were aware that we did not have the free breakfast. When we checked into the room which was a busy time the staff in a rather loud voice tells the other guest that we will not be gettiing a free breafast because we choose a cheaper package. I leanded into the counter and told her that she was being inappropriate with her lound statements. She replyed with a smile on her face thats what happens when people take a cheaper package.
The rest of the staff during our stay were very helpful and plesant. The hotel itself was outstanding.
I I would indeed stay again in hopes I did not have to deal with the one and only one negative aspect of our stay

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

5

Hotel staff:

1

Comfort:

5

Location:

5

Value:

5

Trip purpose:

Business

Dining tip:
Short walk from hotel

Many options for dining are a short walk away. Everything from fast food to fine dining. Delivery is available.

Trip purpose:

Radisson Hotel Toronto East

Room was clean and overall good value. Some of the towels had stains but were definitely clean - I felt that they should probably have been replaced. The room was a tad bit hot when I arrived with the thermostat put up way too high and there was no way to turn on the A/C due to the season. I was able to open a window and get it to cool down after a few hours.