Buffalo Wild Wings Restaurant General Manager job in Indianapolis, IN

Restaurant General Manager

All Manager Responsibilities:

All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

Restaurant General Manager Job Purpose:

The General Manager provides leadership to ensure that all team members are guest-focused, team-focused, and community-connected. The General Manager will exercise knowledge of restaurant operations, managing staff resources, providing counsel, training, developing and coaching Assistant General Manager (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members with the express purpose to build sales and profits while maintaining operating standards. The Restaurant General Manager is responsible for the overall operation of their assigned restaurant, ensuring the overall integrity of the Buffalo Wild Wings brand.

Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of Department Managers, Restaurant Support Managers and Hourly Team Members. The Restaurant General Manager is responsible to work actively to ensure the restaurant meets financial and operating goals.

Restaurant General Manager -Specific Responsibilities Include:

TEAM

Responsible for creating, implementing and executing the overall business staff plan, ensuring proper staffing levels are maintained by each Department Manager to build sales. Ensures Department Managers are trained thoroughly to ensure only the highest quality team members are hired.

Responsible for preparing the manager schedule to ensure proper business coverage according to the World Wide Wings Quality Manager Schedule Guidelines

Oversees the human resource management function, ensuring 100 % compliance with all federal, state and local laws and regulations, company policies, guidelines and procedures.

Ensures all employee benefits are communicated to all Department Managers, Restaurant Support Managers and Hourly Team Members.

Provides performance feedback and recognition to all Assistant General Managers (if assigned), Department Managers, Restaurant Support Managers and Hourly Team Members on an ongoing and timely basis to include manager one-on-ones and performance reviews.

Holds all Department Managers, Restaurant Support Managers and Hourly Team Members accountable for contributing to team and company objectives.

Creates and maintains an open door policy with Department Managers, Restaurant Support Managers and Hourly Team Members allowing for open and honest communication, consistency of standards and appreciation for contributions and suggestions.

Provides direction to all Managers, particularly Department Managers for performance management of Team Members.

Effectively trains and develops managers, with a particular focus on Department Managers and Managers in Training.

Creates, delivers and follows up on Individual Development Plans for all managers. Creates, delivers and follows up on performance improvement action plans for managers when needed.

Ensures any development plans for hourly Team Members are delivered effectively by Department Managers.

Conducts informative, focused weekly manager meetings that include a written agenda.

Ensures effective communication occurs to and amongst all Department Managers, Restaurant Support Managers and Hourly Team Members.

Builds positive, professional relationships with all managers and team members, ensuring positive morale and providing a fun work environment.

Follows up and ensures recognition and reward programs are in place in each department to recognize superior performance.

Maintains/achieves all turnover and retention targets.

Models exemplary leadership behaviors and skills and ensures all managers follow this lead.

GUEST

Ensures that all managers and Team Members are guest focused first, and display hospitality skills consistently, such as 100% manager table visits, big hellos and big goodbyes, etc.

Responds to guest comments and criticism in a constructive, positive and timely manner, looking at such as an opportunity to build guest count. Educates and empowers Department Managers, Restaurant Support Managers and Team Members to act in a similar capacity.

Reacts immediately to any change in business trends, developing and implementing corrective action plans when necessary.

Completes all other assigned duties or tasks.

Knowledge and Skill Requirements:

Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.

Must possess the ability and desire to create a fun, exciting environment for both guests and Team Members alike.

Must possess solid skills with basic mathematical computations.

Must have a proven track record of successfully managing multiple priorities in a fast paced work environment.

Must maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.

Qualified candidates will possess a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.

This position requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to meet the physical demands of the position detailed below.

This position requires successful completion of Buffalo Wild Wings Management Certification program

The duties of this position may change from time to time. World Wide Wings reserves the right to add or delete duties and responsibilities at the discretion of World Wide Wings, its managers or franchisor. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive