Keywords / Skills : Digital Business Analyst

I am helping an international management consultancy to hire a digital business analyst, who will be responsible for defining business objectives and requirements, translating them into functional specifications and documentation. Working in an Agile environment, you will work alongside business product owners and other stakeholders.

The ideal candidate will have extensive experience as a digital business analyst with SCRUM/Agile experience.

Key Responsibilities of the role

Gather requirements and analyzing business needs, whilst understanding the technical landscape of the organization.

Collect user requirements using a variety of methods and translating them into user stories.

Produce documentation to reflect business processes, sequence diagrams, user/data requirements and business benefits

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases