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Overview

Are you being proactive in responding to the challenges of retirement living?

Despite the important role Retirement Living plays for ageing Australians, the industry is faced with a great deal of negative publicity, following increased media scrutiny and a loss of trust in the community. In NSW, the Greiner Inquiry was commissioned to address this lack of trust. With the potential for increased regulation now looming across Australia, now is the time for the industry to be proactive in addressing community concerns regarding complex contracts and a lack of transparency to build and sustain community engagement.

The Policy, Regulation & Community Engagement in Retirement Living conference will bring together leaders from the retirement living sector to discuss the necessary steps towards a stronger, more transparent industry, and will share insights from individual operators who are successfully navigating these challenges and opportunities.

What you will take away

Insights into potential policy changes and their implications for your villages

Tools in marketing and communicating the value proposition and positive brand of retirement living

Advice from experts, industry leaders and regulatory bodies to grow your business

Who will attend?Chief Executive Officers, Executive Leaders, Directors and Managers of Retirement Villages with responsibilities for:

Marketing & Communications

Strategy

Operations

Resident Experience

Sales & Legal

In partnership with:

Attend to learn:

Understand policy & potential changes to regulation in retirement living

Rebuild community trust in retirement villages

Integrate care & deliver customer centric services

Differentiate your brand & communicate value through marketing

Workshop Leaders

Hilda Johnson-Bogaerts

Director - Selwyn Institute for Ageing & Spirituality

The Selwyn Foundation

Hilda Johnson-Bogaerts is a registered nurse with extensive experience in the aged care sector both in New Zealand and in her native home of Belgium. She holds a Masters in Health Science (Hon) from the University of Auckland and a…

Hilda Johnson-Bogaerts is a registered nurse with extensive experience in the aged care sector both in New Zealand and in her native home of Belgium. She holds a Masters in Health Science (Hon) from the University of Auckland and a Diploma in Business Management (Health Management) from the same university. Further, she holds a Graduate Diploma in Nursing and in Teaching. She has held executive leadership positions in the community and residential care settings.

As General Manager of the Selwyn Institute for Ageing and Spirituality she is passionate about innovation, knowledge exchange, the facilitation of research and pilots regarding Ageing Well. Hilda led the development and trialled Selwyn’s new model of aged care, which won the New Zealand Aged Care Association’s overall ‘Excellence in Care Award’ in 2010. Since then this model is reflected in the physical design and operations of the new Selwyn Care Homes.

Key Speakers

Matt Kean became the youngest member of the NSW Legislative Assembly when he was elected as the member for Hornsby in 2011.

After increasing his margin at the 2015 election, the former chartered accountant and PwC senior manager was elected to chair the NSW Parliament’s Joint Standing Committee on the Office of the Valuer General. Under his stewardship, the committee recommended radical changes to the system of land valuation in NSW to make it fairer for home owners.

In January 2017, Matt was elevated to cabinet as the Minister for Innovation and Better Regulation, giving him the opportunity to continue to be a champion for the little guy.

As minister, he is responsible for a diverse range of issues with a portfolio that includes consumer protection, workplace safety, and innovation.

So far, he has:

reformed the laws around gift cards to ensure a minimum three-year expiry date

attacked ticket scalpers with new laws to smash their dodgy business models

commissioned Kathryn Greiner to conduct an extensive review into retirement villages to improve the quality of life for their residents

initiated the Bergin Report into charitable fundraising, to ensure people can have confidence about their donations

tackled quad bike safety issues with a raft of reforms to reduce deaths and injuries

Matt counts mental health issues as a key concern. His first speech in parliament back in 2011 was dedicated to a young friend who had recently taken his own life. Matt is working on a program to improve mental health in the work places of NSW.

As a keen promoter of innovative technology and its power to improve the economy, Matt is committed to highlighting the ways innovative technology and thinking can improve quality of life, as well as the NSW economy.

Alison Quinn

CEO & President

RetireAustralia & Retirement Living Council

Alison Quinn

CEO & President,
RetireAustralia & Retirement Living Council

Alison Quinn is the Chief Executive Officer of RetireAustralia, the largest privately owned retirement village operator in Australia, with a portfolio of 27 villages nationally, including 3,700 villas and apartments.

Alison is one of Australia’s most experienced property executives with an extensive track record of success, having previously held positions as Executive General Manager Retirement at Aveo Group, CEO Growth Management Queensland for the Queensland State Government and Executive General Manager of Sanctuary Cove, a leading master-planned residential resort community on Queensland’s Gold Coast.

She has extensive development and investment experience in the seniors housing, property and constructions sector. Additionally, Alison has held Chair and Board memberships across multiple public sector growth projects.

Holding a degree in Commerce from the University of Queensland, Alison is currently the National President of the Retirement Living Council.

In 2017, Kathryn Greiner was commissioned by the NSW Government to lead an inquiry into the retirement industry. The industry now eagerly awaits the government’s response to her final report, which was delivered in December.

Beyond that influential inquiry, she has contributed in a wide range of leadership positions in public and private companies, government bodies and non-profit organisations. She was an elected Councillor to the City of Sydney Council from 1995 until 2004.

Kathryn has held Directorships for Pacific Power, John Singleton Advertising; Carlovers Ltd and The Financial Planning Association and been a Member of the Council of Bond University and Member Advisory Council L.E.K. Consulting.

She is the Chair of the Ministerial Advisory Council on Ageing and Chair of Biotechcapital Ltd. Kathryn is also a member of the Schools Funding Review Panel.

Kathryn’s non-profit activities include or have included: Director Bell Shakespeare Company; Chair Salvation Army Red Shield Appeals; Chair of Save the Children Australia and Chair of Sydney Peace Prize Foundation.

She is a graduate of UNSW and received an Order of Australia in 2001 for services to social welfare, local government and philanthropy awareness.

Alistair Christie

President

Australian Retirement Village Residents Association

Alistair Christie

President,
Australian Retirement Village Residents Association

Alistair Christie grew up in Canberra, taught in Queanbeyan Primary School, was accepted as a candidate for ministry in the Presbyterian Church; has lived in many rural and urban communities within NSW and ACT. In various communities he has been involved in existing schools, local organisations, hospital boards, seniors groups, development of early childhood (preschools), many ecumenical activities and more recently a men’s shed,.

He lives in Adria Retirement Village, Stirling ACT; is currently President of both the ACT Retirement Village Residents Association and Australian Retirement Village Residents’ Associations. He describes himself as a Minister of the Uniting Church living in active retirement.

Sponsors

What People Are Saying

I believe the conference provides real information for real industry players. The
conference is heavy on practicality and light on mere theory. I felt we took away
meaningful initiatives that can be integrated in our business immediately.

This conference was presented and attended by retirement village industry leaders.
It is eye opening to hear of the success of others within the Industry and highly
motivating when these leaders are prepared to share some of the secrets to their
success.

Jason Sack

General Manager, Living Choice Attendee of the “Driving Growth in Retirement Living” Conference

Blog

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While technology presents a range of benefits for the retirement living sector, it can also make it easier for people to stay in their homes for longer. Luke Grieve, Operations Manager Aged and Community Care at Telstra Health spoke about whether technology could be the death of retirement villages at the LASA conference in Queensland. …

The ‘Continuum of Care’ concept in the New Zealand context relates to the provision of an array of housing and combined services to cater for the changing needs of residents as they age within a single campus or retirement village setting. Sounds like a great idea, but there are plenty of examples where the concept …

Endorsers & Media Partners

The Retirement Villages Association of New Zealand

The Retirement Villages Association (RVA) is a voluntary industry association that represents the interests of registered retirement village owners, developers and managers throughout New Zealand, as well as individuals and organisations who supply goods and services to the retirement village industry.

Who We Are

Our story began with a simple desire to help seniors and their families in what can be a stressful time – finding aged care.

We spent years researching and speaking with families seeking the best aged care for their loved one, many unsure on where to start or which service to choose.

Many families rely on word-of-mouth to make a decision, so we thought – why not publish people’s experiences of a service online? It seemed like a great idea to help guide families wanting to hear real people’s opinion– so the idea for CarePage began.