“I believe, from the bottom of my soul…” One of the most powerful phrases you’ll ever hear. I heard that phrase about two months ago, and the conviction in the soft voice stopped my pen from taking notes, pulled my eyes from my notebook to the woman on the stage, and snagged every tendril of thought from where they had been roaming, to focus fully on what was coming next. What came next was one story after another, confirming, validating, solidifying something that I also believe, from the bottom of my soul. Leadership isn’t a role, it doesn’t require a title. It is a way of life. That’s just one of the things that Colleen Barrett, President Emerita of Southwest Airlines, recipient of this year’s Go-Giver Lifetime Achievement Award, co-author (with Ken Blanchard) of Lead With Luv: A Different Way to Create Real Success, and keynote speaker at The Go-Giver Retreat last month in West Palm Beach, shared during her hour or so on stage. Just one of the things that gave me pause, and chills of delight. (The other delightful thing about getting to meet Colleen and hear her speak was that she was joined at the event by her predecessor, co-founder of SWA, Herb Kelleher. I had the privilege of spending the afternoon sitting next to Herb and getting to know his keen wit and huge heart. Two icons, whose passion and business acumen I’ve admired for years, and both of them turned out to be exactly who I’d hoped they would be, and a whole lot more!) I’ve always wondered just how deep the Southwest culture...