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Big updates to Twitter that you should know about

Twitter has gone through a lot of changes recently, and it’s been hard to keep up!

Many of these changes are great news for small businesses and nonprofits. To make it easy for you, I’ve put together a list of the top four Twitter updates that you need to know.

1. Twitter Dashboard

The new Twitter Dashboard is huge for businesses. It’s a great tool for social listening and customer service.

Set up your Twitter Dashboard by going to dashboard.twitter.com and clicking the Try Twitter Dashboard button.

Next, you’ll select a category that describes your business and choose the number of employees you have.

Then you’ll arrive at your Twitter Dashboard home page, which displays a Twitter timeline of tweets that mention you, as well as all of your tweets, and your Twitter timeline of real-time tweets from the people you follow.

The tweets about you are extremely important for social listening — find out who’s mentioning you or your business so you can respond to them. You can customize the tweets about you by clicking the pencil icon next to the About you section at the top of the Twitter Dashboard.

From here you can add filters like your name, Twitter handle, hashtags, your website and blog URLs, or phrases that people would use when talking about you or your business on Twitter.

You can also add filters that contain words that aren’t relevant to you. For example, at Constant Contact, we often see tweets that have the words “constant” and “contact” in them that are about friendships or relationships.

If someone tweeted “My friend wants me to be in constant contact with them,” this tweet isn’t relevant to our business. So we would add words like “friend,” “boyfriend” and “girlfriend” in the phrases we don’t want to see in the tweets about us.

Twitter Dashboard also has a tool that you can use to schedule your tweets in advance. To find it, click on the Create link in the dashboard.

The last section of the Twitter Dashboard is the analytics tools. Click on the Analytics link at the top of the dashboard. Then, you’ll see analytics for your account, including the activity of your Twitter account, audience stats on mentions and new followers, and visits to your profile plus impressions of your tweets. You can view metrics for the last week, the last 30 days, or the last 60 days.

If you’re interested in finding out how your individual tweets are doing, click the Tweets link. You can sort by recent tweets or recent engagements to find out the number of impressions, replies, retweets and likes for each tweet.

The dashboard also has settings you turn on in your Twitter profile that help you stand out for customer support. To find it, click on your picture in the top right of the dashboard and select the Settings option. You must opt in to receiving direct messages from anyone on Twitter first before you can turn on the customer support options.

If you click the checkbox for the support account option, Twitter will add the phrase “Provides support” next to your account name when Twitter users search for your account or use it when writing a tweet.

You can list the hours you’re available for customer support by clicking the Add hours button. Twitter will display the times that you’re most responsive to messages in your Twitter profile.

2. Changes to tweet restrictions

As of this week, Twitter has lifted some restrictions that made it difficult to fit everything into 140 characters or less:

Media attachments like photos, GIFs, and videos no longer affect the character limit.

When you reply to a tweet, the Twitter handle of the person you’re responding to will not count toward your 140 characters.

Tweets that begin with a Twitter handle will now be seen by all followers. Previously, tweets that began with a Twitter handle could only be seen by people who follow both you and the Twitter user you were tagging in the tweet. Prior to this change, you had to add something in front of the Twitter handle (most people used a period) so that all followers could see it, which left you with one less character to use in your tweet.

3. Verified accounts

Twitter accounts with the blue badge show that it is a verified, authentic account in the public interest. The blue badge has been only given to accounts that represent people or businesses in entertainment, fashion, government and politics, religion, journalism and media, sports, or business. Now any Twitter user can apply for verification.

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