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What Happens if I Lose My Connection at an Online Casino?

May 15, 2017

One of the worst things that can happen to a player at an online casino would be to lose your connection half way through a game, but even worse is when this happens at a super critical moment. For example the Free Spins Bonus Round was just about to trigger, or you was dealt an Ace and a Ten on both of your hands in Blackjack, or the ball was just about to land on the Green Zero on Roulette (which you had placed a bet on).

The good news about online casinos today is that you don’t need to worry about losing your connection because you will automatically be taken back to the exact same point where you were disconnected when you next connect to the casino. In other words, it you won’t miss out on that Free Spins Bonus or on that awesome hand that you were dealt.

Your connection dropping at an online casino, while still rare, does often happen. In fact, this has happened to us on a number of occasions over the years and it always seems to be at the crucial moment. Although this has happened to us before and we know from our experience not to panic, we still do! Simply close the game, or sign out of the casino and then sign back in again as soon as you’re ready. If you launch the same game you should notice that it will take you back to the exact point where you were disconnected.

In the extremely rare cases where this doesn’t happen (which we have never known to happen), the best thing to do would be to contact the player support at the casino and report your findings with as much evidence as possible (screenshots/videos, game id number etc.). But like we said, this is very rare and you will generally always (99.9% of the time) be taken back to the correct part of the game where you were disconnected.

This is true when playing on desktop and it’s also true when playing on your mobile at any of our featured USA casino sites. Perhaps your smartphone or tablet battery dies just as you are about to take part in a progressive jackpot bonus round. Again, don’t panic. Just hurry up and charge that battery before someone else triggers the jackpot. If you don’t want to lose connection while playing on mobile, make sure that you always have enough battery and also make sure that you have a decent internet connection wherever you are.