Call Queue: not all calls are ringing all members

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I have a call queue with 3 users. It is set to ring simultaneously, but for months now, there is 1 phone that will not ring on all calls. It will usually work for a short period of time after restarting the phone or router. 2 users are a Polycom VVX310 and the 3rd is just a user that forwards called to a mobile phone. The phone that does not ring is one of the VVX310 lines.

I have called tech support multiple times regarding this issue and most of the time they mark it as resolved because it works after restarting the phone. I was given additional support by a few agents, but since the company I work for bought the phones from Amazon, there was only so much they could do.

I have completely restored and re-provisioned the phones and we have purchased brand new phones. This issue continues to occur. There seems to be nothing special that will trigger the issue.

If you ports are all setup and this is still happening I have seen results by rebuilding 1st the user profile then the call queue. It seems strange but I have had to do both a couple times now. not that hard if you write everything down first.

In our office i have found there are times when the queues just stop for one phone and keep going for another. The users have the application on their desktop to make queue active or invisible but I am finding that after a time period of over 48 hours of not being in the queue that when they make their selves active it takes over 60mins to actually start working.

It could be a configuration issue with the router, but based on the description of the issue above I'm not 100% sure that is the problem. It is always a good thing to have your IT check the configuration on the network which can be found by clicking HERE. If everything looks to be set correctly on the network and you are still having issues, I think that the next best step would be to create a case

It could be a configuration issue with the router, but based on the description of the issue above I'm not 100% sure that is the problem. It is always a good thing to have your IT check the configuration on the network which can be found by clicking HERE.

If everything looks to be set correctly on the network and you are still having issues, I think that the next best step would be to create a case with support so we can do some in depth and specific troubleshooting.