23,374

Trainees
During 2010, a total of 23,374 trainees were provided with 1,488 hours of training by the Turkish Airlines’ training division.

Turkish Airlines leads the way in training as well.

Employing an experienced team of training specialists, Turkish Airlines has vast experience of its own and continuously carries out training in the areas of on-the-job and personal development and competency training.

Human Resources and Training / Training

The Prerequisite for Success: Superior Training

Turkish Airlines regards training activities as being the most fundamental basis and the strongest assurance of quality, excellence, high standards, and superior qualifications and competencies. Because it regularly makes use of the most advanced technology currently available, Turkish Airlines knows that excellence in the training of its personnel is an essential prerequisite for its success and that fulfilling this condition requires that training be kept up to date in line with ongoing changes in knowledge and technology.

In addition to keeping knowledge and skills fresh, it is also very important that training be conducted systematically and in accordance with current developments and advances in training methodologies. For this reason, Turkish Airlines has developed a Training System Model which seeks to integrate Aviation Academy training with adult education and modern pedagogy methods. This not only ensures that training is systematic but also that it is conducted more effectively and productively.

Recognizing the contributions that distance learning can make towards a company’s training efforts, procurement and preparatory processes were completed for 125 e-learning courses while 345,000 training activities were launched. In this way, about 15,000 Turkish Airlines personnel take advantage of e-learning training services every year.

At the same time, an Executive MBA Program is conducted with outsourced academic support to provide Turkish Airlines management personnel with opportunities to improve their managerial knowledge and skills in line with developments taking place in the world’s aviation industry.

During 2010, 23,374 trainees at Turkish Airlines were provided with a total of 1,488 hours of on-the-job training dealing with technical and commercial subjects, ground handling services, quality-related and behavioral issues, and other matters. While these training services are designed primarily for Turkish Airlines personnel, they are also made available to the employees of domestic and international aviation firms, maintenance centers, cargo companies, travel agencies, and other airlines as well as to airport operators, civil aviation concerns, and other individuals, agencies, and organizations.

Environmental and Technology-Supported Training Project
Through the Environmental and Technology-Supported Training Project, all documentation was supplied to trainees in electronic format, which resulted in significant economies in 2010.

Installation and use of maintenance training simulators
Advances in technology allow aircraft maintenance training to be more “practical-oriented” and to make greater use of simulators.

For this purpose, the following systems have been added to the Aviation Academy. Systems such as these are currently being used by only a few of the world’s airlines today.
• A 7-station A320/A330/A340 ACT (MTFD-2D and Virtual Aircraft) developed by Airbus and supplied by the firm of CAE
• A 4-station B737NG and a 5-station B777 VMT (Virtual Maintenance Trainer), developed by Boeing and supplied by the firm of CAE.

These systems improve the quality of training and reduce training time while also making training more enjoyable for those taking part in it.

EASAE-Examination Center
Turkish Airlines was authorized by the European Aviation Safety Agency (EASA) to conduct e-examinations in 2010. This authorization, which was introduced by EASA in 2009 and which has been granted to a limited number of organizations worldwide, entitles Turkish Airlines to assess the adequacy and currency of its customers’ knowledge of aviation rules. Those who successfully pass the examination are granted EASA-recognized certification.

Turkish Airlines knows that excellence in the training of its personnel is an essential prerequisite for its success and that fulfilling this condition requires that training be kept up to date in line with ongoing changes in knowledge and technology.