Occasionally, people write to me with comments about my columns, workshops and talks. Mostly, they send me emails with positive remarks, like “Point well made,” “Loved the story” or “Now I understand the concept.” Sometimes they offer suggestions such as “Read this book,” “Visit this website” or “Watch this movie.” Occasionally, someone will take the time to write me an actual letter and share his or her life story or experience, and that’s always ap...