Prices and Payments

Prices:All prices are shown in EUROS. Payment is required in Pounds Sterling; your holiday cost will be converted at the rate applicable 8/10 weeks before your arrival. Your holiday balance will be due 6 weeks before arrival, or on booking if within that period.

All our prices include accommodation only with sheets and towels and maid service as detailed on the page of each property. EXCEPT for Travel With Friends Plus at Beachside Bungalows and Prokopis Apartments where prices also include a welcome pack and local representation with 24 hour emergency contact and text information line.

Extra facilities such as air-conditioning and safe deposit boxes are payable locally to the owner where applicable.

Payment:

To confirm your holiday we will ask for a 20% deposit payment in pounds sterling. Your final balance will be converted at the sterling exchange rate applicable 8/10 weeks prior to your holiday, and advised to you by email. It must be paid 6 weeks prior to arrival, or on booking if within this period.

Payment should be made directly to our bank, (details will be supplied) by bank transfer or banker's cheque payable to TRAVEL WITH FRIENDS. We accept Credit and Debit cards only through PayPal; this carries a 4% surcharge. You do not need a PayPal account to do this.

Your booking is only accepted and valid on receipt of your deposit and your confirmation invoice issued. Deposits and holiday balance payments are non-refundable unless we are forced to amend or cancel your holiday due to circumstances beyond our control such as force majeure, or unless the Foreign and Commonwealth Office has advised against all travel to Greece.

In the unlikely event that we have to alter your holiday details, we promise to advise you immediately and will of course offer a full refund where this is not acceptable, though clients will not be entitled to compensation, damages or otherwise arising from the cancellation.

Extra facilities such as air-conditioning and safe deposit boxes are payable locally to the owner where applicable.

Transfers organised by Travel with Friends are payable to Travel with Friends with your holiday balance payment

The number of people confirmed at the time of booking must not be exceeded without permission.

A basic inventory of essentials is listed in your information folder; please report any missing items immediately in order that it can be rectified.

Breakages and damages must be paid for locally, accidents do happen and we rely on your honesty to ensure the smooth running of the house, both for you and the next guests.

Our mission is to make sure that you have the holiday you have spent a long time anticipating. If, for any reason, you have cause for complaint we must be notified immediately in order that we may correct the problem, Please understand that, albeit rarely, disappointment sometimes comes from unrealistic expectations, which are impossible to fix. Complaints made on return home that were not reported during your holiday will not be entertained.

Accommodation

Accommodation:Our aim is to be as honest as is humanly possible in our descriptions, music to our ears is “oh it’s much better than we expected!” Please bear in mind that sometimes small details will have changed after the photos on the web-site were taken. Any major changes will, of course, be notified immediately. Our village and property descriptions are written in good faith as a fair and true impression of the area/house but changes can happen and new building work started. Our programme has to be prepared over one year in advance and sometimes there are changes beyond our control for which we are not responsible. We do however promise to inform you of any changes or building work that might affect your holiday. Distances are approximate.

Check in time no earlier than 13:00 (14:00 at Nireas Apartments)

Check out time no later than 10:00 (12:00 at Nireas Apartments)

Your house will be cleaned and beds made for your arrival, on busy changeover days it is possible the maid will still be there finishing off when you get there, in which case you will be able to leave your luggage and go and have a cold drink while she puts the finishing touches. On your departure you will be requested to allow the maid to come in early and start her duties. Should you be arriving on flights or ferries which mean you would like an early check in or late check out, please let us know, we will always do our best to accommodate you if the guests departure/arrival time before, or after you allow. This may involve a small extra charge for the maid.

Air Conditioning:Running costs are very high in Greece. Both in properties where air conditioning is included and those where a local charge is paid to the owner, cost have been calculated on average use. To use the A/C doors and windows MUST be kept closed, and it MUST BE SWITCHED OFF when you leave the property. (Please bear in mind these units are very efficient and will cool your accommodation down very quickly when switched back on). Extra charges will be incurred for excessive use.

Noise:TWF are not responsible for noise, or disturbance created by a third party outside the property, of course we will do our utmost to ameliorate the situation, but please bear in mind that in high season when all properties are full there are often large parties, many children and increased traffic which is only to be expected. Life is open air in high summer, and warm summer nights are conducive to outside living but please respect others search for rest and relaxation as we will ask them to do for you.

Children:Children must be supervised at all times. Whilst all effort is made to ensure that all our properties are child friendly please bear in mind that extra care is needed in a strange environment, low walls, railings and steps will all be tempting adventures and unaccustomed obstacles. We do know all our properties personally so can advise on any queries, and will try to fulfil any special request you may have. Your children are your responsibility. Extra vigilance will be needed at local swimming pools where there are no life guards.

Cancellation

We know that sadly due to unforeseen circumstances, sometimes cancellations must be made; these must be received in writing. Regrettably charges must be made as follows:

Up to 6 weeks prior to arrival loss of deposit

42/35 days prior to arrival 40%

34/28 days prior to arrival 50%

27/21 days prior to arrival 60%

20/14 days prior to arrival 80%

Less than 14 days prior to arrival 100%

Always check to see if your reason for cancelling is covered by your holiday insurance.

Insurance

Should be taken out at the time of booking and can be purchased easily and with confidence through our Holiday Extras page or your flight booking company.

We must insist that you take out holiday insurance at the time you book with us. It is very important that you are not only covered for the duration of your holiday, but though nobody likes to think the unthinkable that you may have to cancel, but if you do, at least you have protected yourself as far as you can for any financial penalties you may incur from us or the airline.