:* '''NOTE:''' This list does not contain special sub-status codes used during integration with IPCC.

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[[Category:Unified Contact Center Express]]

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[[Category:Unified Contact Center Enterprise]]

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[[Category:Unified ICM/CCE & Hosted, Release 7.5]]

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[[Category:Unified CCE, Release 8.0]]

Revision as of 07:52, 24 February 2011

Note:

The table below gives the interpretations of various status and sub-status values in the EGPL_CASEMGMT_ACTIVITY table for a given activity that resides in the system. It will be very helpful for debugging retriever, workflow, dispatcher, and other activity based issues when you run SELECT queries (with filters) on this table to determine whether an activity actually made it into the system or why the activity failed to get processed, dispatched, etc.

Activity Status

Activity Substatus

Action

Activity Mode

Activity Type

Activity Subtype

Last Action Reason

Assigned(5000)

in_progress(5900)

Forward Original(a1)

100

1

1

Forwarded

Assigned(5000)

in_progress(5900)

Redirect Original(a1)

100

1

1

Redirected

Assigned(5000)

in_progress(5900)

Reply Original(a1)

100

1

1

Replied

Assigned(5000)

in_progress(5900)

Reply Reply Save Original(a1)

100

1

1

Replied

Assigned(5000)

in_progress(5900)

Reply Save Original(a1)

100

1

1

Saved Draft

Assigned(5000)

in_progress(5900)

Reply Save(a2)

100

1

6

-

Assigned(5000)

in_progress(5900)

Accept Save Draft Changes

200

1

6

Save draft to supervise

Assigned(5000)

in_progress(5900)

Reject first Outgoing Compose

200

1

6

Waiting for Approval

Assigned(5000)

in_progress(5900)

Compose Save

200

1

8

-

Assigned(5000)

in_progress(5900)

OutBound Original Changes

-

-

-

Waiting for Approval

Assigned(5000)

new(5100)

Reject second Outgoing

200

1

15

Rejected

Assigned(5000)

new(5100)

Assign Task To User

-

10000

10001

-

Assigned(5000)

new(5100)

Task Save

-

10000

10001

Saved Draft

Assigned(5000)

new(5100)

InBound User Assignment

-

-

-

assigned_by_system

Assigned(5000)

new(5100)

OutBound User Assignment

-

-

-

Assigned for Supervision

Assigned(5000)

new(5100)

Pull

-

-

-

-

Assigned(5000)

new(5100)

Queue Transfer

-

-

-

Transferred by agent

Assigned(5000)

new(5100)

Skill Based Module

-

-

-

-

Assigned(5000)

new(5100)

User Transfer

-

-

-

Transferred by agent

Assignment(4000)

ready_for_internal_assignment(4100)

Assign Task To Queue

-

10000

10001

-

Assignment(4000)

ready_for_internal_assignment(4100)

InBound Queue Assignment

-

-

-

-

Assignment(4000)

ready_for_internal_assignment(4100)

OutBound Queue Assignment

-

-

-

Assigned for Supervision

completed(9000)

done(9100)

Accept first Outgoing(a2)

200

1

6

-

completed(9000)

done(9100)

Reattempt first Outgoing

200

1

6

Assigned for Supervision

completed(9000)

done(9100)

Reject first Outgoing Reply

200

1

6

-

completed(9000)

done(9100)

Undispatch

200

1

13

-

completed(9000)

done(9100)

Activity Completion

-

-

-

-

completed(9000)

done(9100)

Dispatcher

-

-

-

-

pre_completion(7000)

email_dispatch_in_progress(7300)

Dispatcher Processing

-

-

-

-

pre_completion(7000)

in_progress(7900)

Reply complete Original(a1)

200

1

6

Replied

pre_completion(7000)

ready_for_email_dispatch(7100)

Forward Outgoing(a2)

200

1

7

-

pre_completion(7000)

ready_for_email_dispatch(7100)

Auto Reply

200

1

9

-

pre_completion(7000)

ready_for_email_dispatch(7100)

Auto Ack

200

1

10

-

pre_completion(7000)

ready_for_email_dispatch(7100)

Redirect Outgoing(a2)

200

1

12

-

pre_completion(7000)

ready_for_email_dispatch(7100)

Default OutBound Rule

-

-

-

Replied

workflow(3000)

in_progress(3900)

InBound Rules

100

1

1

-

workflow(3000)

ready_for_general_workflow(3300)

Assign Task To System

-

10000

10001

-

workflow(3000)

ready_for_inbound_workflow(3100)

Retriever

100

1

1

-

workflow(3000)

ready_for_inbound_workflow(3100)

Permanent Undeliver

100

1

4

-

workflow(3000)

ready_for_inbound_workflow(3100)

Temporary Undeliver

100

1

5

-

workflow(3000)

ready_for_inbound_workflow(3100)

Department Transfer

-

-

-

-

workflow(3000)

ready_for_outbound_workflow(3200)

Reply complete Outgoing(a2)

200

1

6

-

workflow(3000)

ready_for_outbound_workflow(3200)

Reply Outgoing(a2)

200

1

6

-

workflow(3000)

ready_for_outbound_workflow(3200)

Reply Reply Save(a2)

200

1

6

-

workflow(3000)

ready_for_outbound_workflow(3200)

Compose send

200

1

8

-

workflow(3000)

ready_for_outbound_workflow(3200)

Compose send complete

200

1

8

-

workflow(3000)

ready_for_outbound_workflow(3200)

Group Reply

200

1

11

-

workflow(3000)

ready_for_outbound_workflow(3200)

Accept second Outgoing(a3)

200

1

14

-

workflow(3000)

ready_for_outbound_workflow(3200)

Reattempt second outgoing

200

1

16

Assigned for Supervision

NOTE: This list does not contain special sub-status codes used during integration with IPCC.