Customer Service Representatives

Human Resources Department

Mailing Address

First United Bank
P.O. Box 16500
Lubbock, TX 79490

cards

ATM/Visa® Debit Card

If you forget your PIN or to report a card lost or stolen call (800) 472-3272. If you are experiencing issues using your debit card, please call (855) 382-7827 (FUB-STAR) during normal business hours to speak to a Customer Service Representative, or (888) 458-8382 after business hours.

Visa® Credit Card

To report a lost or stolen credit card call (800) 558-3424.

Prepaid Debit or Payroll Card

To report a lost or stolen Prepaid Debit or Payroll Card call (800) 416-6373.

Report Fraud

If you suspect fraudulent activity on your First United Bank account, call a First United Bank Customer Service Representative immediately at (855) 382-7827.