NEWS &BLOG

Over-the-Phone Interpretation. Obviously there are benefits, but what benefits are there exactly? And how could it most benefit your facility’s providers and patients? Here is the third and final installment of the “10 Reasons Why You Should be Using OPI, According to Research” articles. Click here for part 1, and here for part 2. 7. Patient and provider […]

“Communication is critical to providing effective care to patients.” Makes perfect sense, right? But of all the methods available to provide language services, what’s the benefit to Over-the-Phone Interpretation? If you find yourself wishing for a definitive research project analyzing the benefits of OPI, then you’re in luck! This is where the new Toronto study comes in. In […]

How many words would you say you knew? 10,000? 30,000? All 45,000 words of the English language? How many more would you say you knew than a non-native speaker who has studied English for 10 years? To answer this question, we’re going to look at data collected by researchers from an independent American-Brazilian research project […]

Is Over-the-Phone Interpretation (OPI) really effective for your language services program? Don’t you wish you had some solid research and data to determine if it would benefit you and your organization? Well, today’s your lucky day. Because now you do. The Toronto organization, The Center for Research on Inner City Health Survey Unit, published their results last […]

What do you mean I shouldn’t start a sentence with “because?” We all remember grammar classes: a lot of our commonly used phrases that we spoke out loud were actually “incorrect.” But is that still the case? Some of those formerly incorrect phrases are now more widely accepted . Let’s see if you’ve noticed. Here […]

The identity of a culture is often linked with its language, but what happens when that language changes? This blog is the first in a series on the evolution of different languages and how they are affecting people all over the world. The native language of Wales has been in steady decline for a number […]

Voiance recently sponsored a webinar with author Stan Phelps focusing on his latest and final book in his Goldfish Trilogy, What’s your Golden Goldfish? Golden Goldfish focuses on the little extras that you can give both your customer and employees to help drive Loyalty and Referrals for your company. They are all centered around the […]

As more and more languages become extinct every year – an estimated 20 languages per year – the question of a universal language becomes inevitable. Will the world someday – sooner rather than later – speak one common language? Marc Ettlinger, who holds a Ph.D. in Linguistics and recently answered the question, “Why can’t the […]

This is the second part of our blog top about how to work effectively with interpreters. To read the first 4 tips, go here. As we discussed in the last post, while Voiance interpreters are trained professionals who are there to help make communication in another language an easy process, there are a few things you […]

“Oh no, I’m going to have to use an interpreter with this customer? This is going to be a nightmare…” Have you ever found yourself thinking this? I’ll admit, using an interpreter does add another step in the communication process and, if you aren’t prepared for it, can cause a few headaches. Fortunately, contact centers […]