Verified Reviews of The Baymont Inn & Suites West

Below are the verified reviews from guests that we have booked recently:

"Will not use Best Western again!"

Overall Score1.0/5

First off, booking the hotel was an experience in itself. I was booking the hotel for a baseball team and was having to go back and forth with the GM. I would have liked to get the rooms booked in one phone call. Upon arrival at the hotel, our check-in time was 3 pm TX time. We arrived at 4:15 and our rooms were not ready. The lady at the front desk advised us they were short staffed due to staff quitting. I was patient and understood the situation, things like that just happen, and have to be addressed immediately. Upon receiving my room (an hour later from arrival time), I observed the window to the room was very dirty, hand prints, grease marks, etc. The air/heat unit was dirty and under the kitchen area by the fridge was very dirty, like it had not been moved and dusted in a very long time. There was also hair on the restroom floor. The Hotel description paper had stains on it as well. Everything just seemed so dirty. I suggest a very deep cleaning of the rooms! I wish we could have cancelled our stay that day, but unfortunately the other hotels close to our destination were booked. Please make sure this concern is addressed to the hotel, so future customer's do not have the experience I had. Thank you!

Thank you so much for your feedback. I will have my office manager contact you to discuss your concerns. We are now going under new management and have recently started a renovation to the hotel as well. My sincerest apologies for the inconvenience you and your group experienced with both the check-in process and cleanliness of the rooms. Thank you again for your feedback.

Customer Reviews of The Baymont Inn & Suites West

3.5out of 5.
Based on 161 guest reviews, Average

Recent Reviews

Property Description

The Baymont Hotel and Suites Lubbock West is located in an ideal location at the intersection of HWY 62/82/Marsha Sharp Freeway and Loop 289, next to Sam's, Main Event, and Canyon West Shopping Center! All rooms are located within the interior corridor featuring beautiful contemporary décor in spacious guest rooms with either one king or 2 queen beds. All rooms include coffee makers, iron and ironing boards, and hair dryers. All suites include a living area with separate TV and fireplace, and a kitchenette with microwave and minifridge or full kitchen with stove and full size refrigerator. 2 room suites feature completely separated sleeping area and living room. Hot Tub Suites also available. We also have an indoor heated pool and Hot tub, a dry heated Sauna and fully equipped fitness room!Come experience Texas Hospitality and Service at our NEWLY RENOVATED beautiful hotel in the heart of all your Lubbock Area attractions and destinations!

The Baymont Inn & Suites highlights above are subject to change without notice.

Previously known as:

Best Western Plus Palms

Seasonality of Hotel Rates at The Baymont Inn & Suites West

This chart illustrates seasonality of sleeping room prices for both group/meeting quotes and the best online individual traveler rates we could find at the time the group/meeting bid was entered. The most competitive group deal shown is 30.0% in March 2013 and the highest average individual rate is $186 in the month of September 2013. This chart will show past seasonality and also project future months. If you are flexible with dates, you may want to consider staying at The Baymont Inn & Suites West in a month when rates are lower.