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frequently asked questions

How does online ordering work with freight?

When you place an order that is eligible for online ordering, we provide live freight quotes from our shipping partners. More information on live freight quotes can be found in Shipping FAQs.

Why can’t I place large orders online?

Large orders are not eligible for online ordering. We offer quantity discounts over 10 products. Additionally, large orders must be handled by our freight manager. If you place more items into your cart than are eligible for online ordering, you will be directed to our fast quotation process. If you need a quote instantly, you can call us.

Can I order over the phone?

Yes, we can provide you with information about our products, quotes and orders over the phone.

How can I return or exchange my product?

For information regarding returns and exchanges, please view our return policy. If you have questions, you may call us.

Do you ship to Canada?

Yes, we are able to ship to Canada! Due to the nature of our manufacturing process, many of our products are NAFTA eligible for no customs duty. If you wish to place an order shipping to Canada, please give us a call. Due to the nature of international customs and currency, we are unable to support online ordering for shipments to Canada at this time.

Where can I find replacement parts for my RV Power Outlets?

If you have purchased directly from Jamestown Advanced Products and you need a replacement part for a product you have bought from us, we will be able to look up your account and help you with getting a replacement part.

Can I buy products for my own personal use?

Our new website design makes it easy for you to purchase directly from us with no hassle. For accurate order handling, ensure that you indicate that your shipment is going to a residential address during the shipping selection process.