Answers to common questions

To locate the nearest Giorgio Armani Beauty counter, please visit our Store Locator here. Since some store locations only carry Giorgio Armani Fragrance, we recommend calling the store before your visit if you are also interested in cosmetics and skincare.

Can you send samples of your products?

We are sorry but we do not have samples to send without placing an online order. However, you may wish to set up an account with us. The benefits of creating an account are:

To become a member, create your account using your favorite social media account or click here, fill out the form then select Create An Account.

Additionally, if you are interested in trying Giorgio Armani cosmetics and skincare products, please visit one of our counters. A Face Designer will be happy to help you choose products for your skin type, and introduce you to cosmetics to help you achieve the look you like. Each counter has testers so that you have the opportunity to try each product before you make a purchase.

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order.

To receive a full refund to your credit card account, please return the order to us at:

Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept international credit cards from countries not listed above.

At this time, our website ships only to the U.S. and Puerto Rico.
We do not have information regarding websites that ship outside the United States.

How do I reset or change my password?

When re-setting your password visit the Log In / Register section (at the top of our home page) and click “Forgot Your Password?” Enter your email address and a temporary password will be sent to your email inbox.

We recommend that you change the temporary password to a password of your own choosing the next time you login to our website. To do so, click on Contact Information (on the left-hand menu) and confirm your email, enter a new password, confirm the new password, and click "Update".

Once a product is discontinued and no longer available on our website in our Online Exclusive section or at a counter, unfortunately, there is no way to obtain any additional units.

As consumers ourselves, we understand how disappointing it can be when a favorite product or shade is no longer offered.

Please continue to visit this website to learn about our latest offerings. We also invite you to visit a Giorgio Armani Beauty counter where our trained Face Designers will be happy to help you choose an alternate product or shade.

We hope that you will find a product to take the place of your old favorite soon.

How do I track my order?

You may obtain your tracking number from your shipping confirmation email.

If you are a registered Giorgio Armani Beauty member, you may also check on the status of your order by signing in here and visiting your Order History.