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Riverside Caravan Park

Sadly a good site with rude staff

“We visited Riverside campsite in Plymouth a couple if weeks ago as they were the only site with vacancies on a beautiful hot weekend, we now know why! They have reasonable facilities although not always clean. Sadly our family found the staff very unfriendly and unhelpful when we arrived and this continued throughout our stay. I found this astonishing as customer service is usually so good at camp sites. They were even rude to my 9 year old daughter who asked for directions to the toilet and were rude to me when i pointed this out! Plenty of other local sites to visit so avoid this one if customer service is important to you.”

Sadly a good site with rude staff

We visited Riverside campsite in Plymouth a couple if weeks ago as they were the only site with vacancies on a beautiful hot weekend, we now know why! They have reasonable facilities although not always clean. Sadly our family found the staff very unfriendly and unhelpful when we arrived and this continued throughout our stay. I found this astonishing as customer service is usually so good at camp sites. They were even rude to my 9 year old daughter who asked for directions to the toilet and were rude to me when i pointed this out! Plenty of other local sites to visit so avoid this one if customer service is important to you.

Clearly don't know what customer service is

STAFF VERY POLITE

I WAS ALSO IN THE OFFICE ON 20TH JULY WHEN THE 2 LADIES ASKED IF THE PRICE THEY PAID WAS CORRECT, THEY WERE POLITELY TOLD THAT THE PRICE THEY PAID WAS CORRECT AND THEY WENT OVER THIS WITH THE RECEPTIONIST, 1 OF THE LADIES THEN ASKED IN AN AGRESSIVE MANNER WHAT THE RECEPTIONIST WAS GOING TO DO ABOUT IT AND WAS GIVEN THE REPLY THAT IF THEY WEREN'T HAPPY WITH THE CHARGE THEN THEY COULD HAVE A REFUND AND VACATE THE PARK - THE RECEPTIONIST WAS NOT RUDE AT ANY POINT BUT WAS BEING SPOKEN TO AGGRESIVELY BY THE LADY. I NOTED TO THE RECEPTIONIST HOW RUDE THE LADY WAS AFTER SHE HAD GONE. I FEEL I MUST WRITE THIS AS I HAVE EXPERIENCED NOTHING BUT GOOD SERVICE AT THE PARK, WHICH AS I AM A EUROPEAN CAMPER IS IMPORTANT TO ME.

Staff are horrendously rude!

I have never experienced such bad customer service from a campsite before, we live locally and camp a lot but i will never return here regardless of whether the facilities are ok. As far as they were concerned once they had your money it didn't matter whether you had a complaint because as we were told 'if you don't like it then you can leave now' that's a great way to speak to your customers!! And the manager was just as bad!

Staff are horrendously rude!

I have never experienced such bad customer service from a campsite before, we live locally and camp a lot but twill never return here regardless of whether the facilities are ok. As far as they were concerned once they had your money it didn't matter whether you had a complaint because as we were told 'if you don't like it then you can leave now' that's a great way to speak to your customers!! And the manager was just as bad!

Lovely place to stay!

A fabulous little oasis on the edge of a bustling city. A great base to explore Devon and Cornwall and the food is great in the little bar area. Nice free hot showers and a park and swimming pool for children.

Lovely and quiet

Very relaxing. Quiet site and you may just catch a site of the fallow dear that visit the site regularly! Had a lovely meal in the restaurant which was good value for money. Will definitely be returning.