Customer Reviews

At Courtesy Buick GMC, we strive for every sales and service customer to receive a VIP experience. Customer satisfaction is our number one goal. Read these Buick, GMC reviews to see what our customers are saying about us.

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Confirmed Sales Customer

"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Courtesy Buick GMC.

Confirmed Service Customer

"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Courtesy Buick GMC.

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Courtesy Buick GMC Lafayette team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!

I will be bringing my car back for the problem that wasn't fixed. I was told it was my cd's rattling, but it's a knocking sound that my damper is making. And the salesmen chuckled at me when I went to pick up my car. I don't appreciate being laughed at, as if the sound that I said my car was making was "cd's rattling". Kind of disappointed.

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Evin T.

LAFAYETTE, LA

Business Response

Evin, thank you for your feedback. We value our customers and their loyalty is very important to us. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.

My salesman is Cory Mier, He is the best!! He knows all the facts...Just great. Also I will say, the new salesman Steven was most helpful to me. Thank you Cory And Steve.

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Arthur M.

LAFAYETTE, LA

Business Response

Arthur - we love hearing about customers that have a great experience at Courtesy Buick GMC Lafayette, so thank you for telling us you are one of them! We appreciate that you trusted us with assisting you with your vehicle needs and are proud that you chose our dealership. Please feel free to contact us if you have any questions or would like to book a future appointment.

Thank you for taking the time to share your feedback, Howard. Each employee is a valued member of the Courtesy Buick GMC Lafayette team and all of us are focused on providing great service! We look forward to seeing you again soon. Thanks!

Congratulations on your vehicle Brooke and thanks so much for taking the time to share your feedback with us! We work hard to make sure we are providing excellent experiences. We will share your comments with our team and we look forward to seeing you at our dealership in the future.

I bright in my vehicle a couple of months ago for recall . while there I asked service dept to check on a few things. They order me a piece and would call when it came in to set up appointment. They never called. My wife called, it took 5 people to find part. Had been in. Then it took forever to get appointment not to mention the time it took them to change it as she watched about 10 people come in after her and get waited on before her. I realize it may have taken her part more time to change but when she asked if she should leave vehicle there response was no it won't take long.

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Dawn A.

MAURICE, LA

Business Response

Dawn, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us so we can discuss some solutions.

Jovan Is the service writer I work with and he IS AWESOME. I had a coupon for an oil change and he told me about a special promotion the dealership was running and it was a better deal than the coupon. I really appreciated that.

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Nickalena J.

LAFAYETTE, LA

Business Response

It's great to hear that you had such a positive experience with our service department and thank you for the feedback. We value your business and look forward to your next service appointment.