I had to check a star, my true rating is Negative, unsatisfactory is an understatement to TMOBILE services. Worst telecommunication provider in the nation and maybe around the world. Incompetent employees, who are amazing @ lying, I thing they get paid to lie best.
I have had various issues over a six months period, no fix or documentations of my complains. Spoke to a supervisor to assist, supervisor was more ignorant than employee. My phone has been swapped multiple times, of which one was lost in transits and I was billed for their carelessness after so much harassment and follow ?? up the lost phone magically appeared. How wouldn??t they make profit at the end of each financial quarter? Up to this moment I still have my phone malfunctioning with no solution, no through escalation and my bill is promptly taken monthly. I pay full price for partial service, I wouldn??t be let off my contract without a payout and this is legal. Smh

I had to check a star, my true rating is Negative, unsatisfactory is an understatement to TMOBILE services. Worst telecommunication provider in the nation and maybe around the world. Incompetent employees, who are amazing @ lying, I thing they get paid to lie best.
I have had various issues over a six months period, no fix or documentations of my complains. Spoke to a supervisor to assist, supervisor was more ignorant than employee. My phone has been swapped multiple times, of which one was lost in transits and I was billed for their carelessness after so much harassment and follow ?? up the lost phone magically appeared. How wouldn??t they make profit at the end of each financial quarter? Up to this moment I still have my phone malfunctioning with no solution, no through escalation and my bill is promptly taken monthly. I pay full price for partial service, I wouldn??t be let off my contract without a payout and this is legal. Smh

I had a really bad experience with T Mobile. I had purchased a phone for my youngest son and activated it through T Mobile. They assured me he could hook to the net as well as use it as a regular phone. When we tried to hook to the net, it was impossible. Many phone calls back and forth got me nowhere.

The customer service people had no clue what they were talking about and were rude.

The phone service was not too good. Dropped calls and static were the norm.

I was so upset with the service both the quality and customer service that I cancelled my plan and explained why. I was promised a service that they didn't provide and sold a phone that didn't do what I was told it would do. They knew I was going to cancel and said they understood and that all I had to do was to pay the remaining balance of the month's fee. I did that.

They then decided to due me for canceling my plan early and it ended up in a big battle.

Suffice to say, I will stick with Verizon. they may not be the cheapest but I have excellent quality there at least.

I had a really bad experience with T Mobile. I had purchased a phone for my youngest son and activated it through T Mobile. They assured me he could hook to the net as well as use it as a regular phone. When we tried to hook to the net, it was impossible. Many phone calls back and forth got me nowhere.

The customer service people had no clue what they were talking about and were rude.

The phone service was not too good. Dropped calls and static were the norm.

I was so upset with the service both the quality and customer service that I cancelled my plan and explained why. I was promised a service that they didn't provide and sold a phone that didn't do what I was told it would do. They knew I was going to cancel and said they understood and that all I had to do was to pay the remaining balance of the month's fee. I did that.

They then decided to due me for canceling my plan early and it ended up in a big battle.

Suffice to say, I will stick with Verizon. they may not be the cheapest but I have excellent quality there at least.

They have some really good plans and the service is good in Myrtle Beach and Florida by the Gulf -- some of their customer care people need classes in being nice but the majority of them are really nice and pleasant to deal with

They have some really good plans and the service is good in Myrtle Beach and Florida by the Gulf -- some of their customer care people need classes in being nice but the majority of them are really nice and pleasant to deal with

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