Issue

This document describes how to manually uninstall Symantec System Center 10.1/10.0 from Windows 2003/XP/2000.

Solution

Removing Symantec System Center manually takes the following three basic steps:

Stop Symantec System Center services

Remove Symantec System Center from the registry

Remove Symantec System Center from the Start menu and the hard drive

Stop Symantec System Center services
Stop the following services before removing items from the registry, Start menu, or hard drive.
Not all services will be present on all computers running Symantec System Center. If you do not see a service, skip to the next service in the list.

Symantec System Center Discovery Service

Intel PDS

Inter Alert Handler

Intel Alert Originator

Intel File Transfer

To stop the services

On the Windows Taskbar, click Start > Run.

In the Open box, type the following text:

services.msc

Click OK.

For each of the services listed above, right-click the name of the service, and click Stop.
Not all services will be present on all computers running Symantec System Center. If you do not see a service, skip to the next service in the list.

Remove Symantec System Center from the registry
Most of the items you must remove are entries in the Windows registry. If you do not see a specific key or value, go to the next key or value.

Note: You must have administrator permissions (read and write) to edit the registry.

WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.

To remove Symantec System Center from the registry

On the Windows taskbar, click Start > Run.

In the Open box, type the following text:

regedit

Click OK.

In the Windows Registry Editor, in the left pane, go to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

Delete the following keys:

Symantec AntiVirus Enterprise Snap-in

Symantec AntiVirus Management Snap-In

Symantec System Center

Go to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps

In the right pane, delete the following values:

SSCADMIN

SSCADMINSSCNAVSNAPIN

SSCSCFSNAPINWARNING: Follow the next step only if the condition described in the step is met. If you delete a registry value that is used by another Symantec product, that product must be removed and installed again.

If Symantec System Center is the only Symantec product on your computer, delete the following value in the right pane:

WARNING: Follow the next step only if the condition described in the step is met. If you delete a registry value that is used by another Symantec product, that product must be removed and installed again.

If Symantec System Center is the only Symantec product on your computer, delete the following values in the right pane:

WARNING: Follow the next step only if the condition described in the step is met. If you delete a file or folder that is used by another Symantec product, that product must be removed and installed again.

If Symantec System Center is the only Symantec product on your computer, delete the Symantec folder.