Further Information

Shipping

Getting Repair Help

If you already know your part number, you may search for parts using either the manufacturer or PartSelect part number. Enter your part number in the Part Search box and click the "Search" button. Note that you must know the entire part number to use the Part Search.

For example, if your part number is 211125, type 211125 in the Part Search box and click the "Search" button. This will take you to a results page displaying the part number, a photo if available, the part description, price, and availability. Click on the "Add to Cart" button to add the part to your cart.

The best way to find the repair part you need is to search our site using your appliance or electronic model number. Simple locate your model number (use our handy
model number guide
) and enter it into our Model & Part Number Search Box at the top of the page.

Once you have entered your model number and clicked "Search", you will see a list of diagrams for your model along with a description of each diagram, e.g. "FREEZER DOOR" or "CONTROL PANEL". Click on the diagram where you think your part is located.

This will take you to the parts list for that diagram, along with
a full-size version of the diagram. Each part in the part list has a
number next to it that corresponds to a number on the diagram. If there
is a photograph of the part, it will be shown as well. You may change
diagrams by clicking on another diagram in the left-hand window, which
contains all diagrams for your model. You may scroll around in each
window independently so if you don't see your part on the diagram or in
the parts list, simply scroll around until you do. Once you have located
your part, click on the "Add To Cart" button to add the part to your cart.

You can also search using the part number of appliance or electronic part you’re looking to replace. If you have the part number, you can enter that into the Model & Part Number Search Box at the top of the page and you will be taken to that specific part to purchase.

If you don’t know your part number or model number, you can always select the type of appliance or electronic from the left hand menu on the main page. You will then be able to narrow down the part you are looking for by brand, part type, size and color.

You can also conduct a part search without examining each diagram section, once you have selected your model. For a listing of parts matching your query, and to bypass the diagram schematics, follow these steps:

Type the part name in its simplest form into the search text box
(Enter roller instead of drum support roller)

DO NOT enter the pluralized form of a word
(Enter belt and not belts)

Try different spelling variations of the same word
(Ex: ignitor vs. igniter)

Look for a metal tag on your appliance. Usually the tag will be in an easy-to-find place. Your model number will be on the tag. Sometimes there will be two model numbers, as in the case of products purchased at Sears. Be sure to always use the manufacturer's model number when doing Model Searches.

To add an item to your cart, click on the "Add to Cart" button next to
the part. This will add the item to your cart and take you to your
shopping cart. From here you can make any changes to the item quantities,
remove items one at a time, or empty your cart entirely. When you are
satisfied with the contents of your cart, click on the "Proceed to Checkout"
button. You will be taken to the next step in the purchase process,
Purchasing Your Parts.

Review your order for accuracy. Next select a shipping method and enter
your shipping and credit card information. Note that all information on this
page is protected by 256-bit SSL encryption. Once you have selected your
shipping method and entered your credit card information, click on the
"Submit" button. You will be taken to the final step in the purchase
process, Order Confirmation.

You will be given an order number, which you should make a note of for
your records.You will also receive a confirmation by email with the details
of your order. When your order ships, you will receive a shipment
confirmation by email with the details of your shipment, including the
tracking number. If tracking is available for your shipment method, a
tracking link will appear in your email. Click on the link to track your
parcel online.

The item is in stock in one of PartSelect's warehouses, and will
ship today if your order is placed before 4:00 PM Eastern time.
If your order is placed after 4:00 PM EST, your in stock items will
ship on the next business day.

On Order

Item is on order and usually ships in 7 - 10 business days.

Special Order

Item is not in stock and must be ordered.
Item usually ships in 10 - 14 business days.

NLA

"No Longer Available" - This item is no longer being made
by the manufacturer. PartSelect sells only factory-authorized
parts made by the original manufacturer this part is not
available from PartSelect. NLA items cannot be added to
your shopping cart.

The in-stock portion of orders received later than 4:00 PM EST Monday
through Thursday will ship the next day. The in-stock portion of orders
received later than 4:00 PM EST on Friday or anytime on Saturday or Sunday will
ship the following Monday.

Manufacturers often make changes to models, which can sometimes result
in different parts being used for your model. For instance, a motor may be
changed mid-year, which could mean that a different wiring harness has to be
used. When a series number is shown on your appliance, you will need to
identify what series your appliance belongs to. The series is the first
few characters of your serial number. A serial number is found on the metal
plate or the paper sticker attached to your appliance. It may look something
like this:

When a given part in a model's part list has a series number, it means
that the part is the right one for all models whose serial number starts with
that series number, or a higher series number. If there is an exception to
this rule, another part will be listed for you. To put it another way, you
should select the part with the highest series number which is less than your
entire serial number. For example:

PartSelect will ship your parts to any physical address in Canada.
All items ship from Canada. This means you are not charged any import duty or brokerage
fees (which may be hidden in the shipping cost) as you are if ordering from US-based sites.
Because of duty restrictions PartSelect is unable to ship items outside Canada.
If you are a US customer interested in purchasing parts from PartSelect, please
visit PartSelect.com and place your
order there, so that your parts will ship from one of our US warehouses.

We ship all parts by Purolator courier, and orders usually arrive in
3-5 business days after shipping. Please note that Purolator does not
deliver to PO boxes. Customers should provide street / civic addresses.
We charge a flat rate of $8.99 for each order, regardless of the number
of shipments required to complete the order.

Some of PartSelect's warehouses ship only by courier and cannot ship to
PO Boxes. Customers who put in PO Box addresses will be contacted via email
for a correction. PartSelect is not responsible for delays in shipping this
may cause.

In some cases customers are required to pay extra shipping charges beyond
those listed above. Extremely large items may be restricted to more expensive
methods (air shipment only, for instance) or the weight or size of certain
parts may cause excessive charges. In those cases the customer will be
contacted and offered the choice of cancelling the order, or paying the
extra freight. Customers will not be charged additional freight without
their authorization.

Customers should provide street / civic addresses. Some of PartSelect's
warehouses ship only by courier and cannot ship to PO boxes. Customers who
put in PO box addresses will be contacted via email for a correction.
PartSelect is not responsible for delays in shipping this may cause.

PartSelect processes your order as quickly as possible. When we receive
your order, it is routed electronically to one of our warehouses. If you
would like to cancel an order, please contact us at customerservice@partselect.ca
immediately, so that your order can be cancelled before it ships. Once your
parts have been shipped, you must wait for them to arrive in order to return
them for a full refund. Orders cancelled before any items have shipped will
have all shipping costs refunded.

Your confirmation email may not arrive until after your purchase has
already shipped, so please contact PartSelect immediately at
1-877-910-46081-877-910-4611
if you wish to cancel or make changes to your order.

For your peace of mind, we offer a 30-day return period. You can complete your return by contacting us at 1-877-910-4613 or CustomerService@PartSelect.ca.

Please be sure your return meets the following conditions:

Parts must be in resaleable condition to qualify:

“Resaleable” means that the part must not have incurred damage, such as signs of installation by the customer, marks, or scuffing.

Part must also be in its original packaging to be considered resaleable. Please inspect part before removing from its packaging, as this can cause return to be rejected.

Electrical parts are subject to additional scrutiny.

Rejected returns cannot be shipped back to customers.

Returning Parts to PartSelect:

Please have your model number and serial number ready when contacting our customer service to begin the return process.

After contacting us, you will receive an email with return shipping details (remember to check your junk mail).

Returns must be received within 30 days of the date the items were originally shipped.

Customers are responsible for the cost of return shipping.

If the return is a result of our error, or the part was lost in shipping, contact us within 10 business days to arrange a refund.
We will refund your return shipping cost after your return has been processed, or provide you with a pre-paid shipping label.
Additional information such as photos of the part may be required to complete a return of this nature.

Receiving Your Refund:

Please allow 7-10 business days after your return has been successfully processed for your refund to appear.

If your refund is taking longer than expected, or you would like to check its status, please contact our customer service desk for an update on your return.

Cookies are small bits of information that are stored by your browser
either in memory or on your computer's hard drive. Our cookies are used to
maintain the information in your shopping cart and nothing more. Most
browsers accept cookies by default but you can usually change your browser
to prevent cookies from being accepted. In order to make use of this site,
you need to make sure that cookies are enabled in your browser.

Our Safe Shopping Guarantee protects you while you shop at PartSelect so you never have to worry about credit card safety.
We guarantee every transaction you make at PartSelect will be safe. This means you pay nothing if unauthorized charges
are made to your card as a result of shopping at PartSelect. See below for further details of this guarantee.

Why is PartSelect so safe? When you shop at PartSelect, you'll be one of thousands of customers who have safely
shopped with us without credit card fraud. Our Secure Sockets Layer (SSL) software is the industry standard.
It encrypts all of your personal information, including credit card number, name, and address, so that it cannot
be read as the information travels over the internet.

Still don't want to use your credit card on the Internet? That's okay, too.
Just contact us at
customerservice@partselect.ca
and we'll be happy to take your order via email. Please note that
sending credit card details via email is not as safe as using our
on-line secure ordering system.

If you're not comfortable transmitting this information online at all,
simply call PartSelect's customer service staff toll-free at
1-877-910-46081-877-910-4611
between 7:00 AM and 1:00 AM Eastern time Monday to
Friday or Saturday to Sunday between 7:00 AM and 11:00 PM. We'll be
happy to take your order over the phone. Your order can be placed
most quickly if you conduct your research using the web site first,
and have your part numbers ready for the Customer Service Representative.

Providing your CVV ("Card Verification Value") number to an online merchant
proves that you actually have the physical credit or debit card in your
possession. This helps to keep you safe and reduce fraud.

Turn your card over and look at the signature box. You should see either the
entire 16-digit credit card number or just the last four digits followed by
a special 3-digit code. This 3-digit code is your CVV.

All our appliance parts
come with a one price guarantee, so the price you see on the site is
the price you pay for the part (plus shipping costs). If you incur any
additional charges due to purchasing a part from our site,
we would be happy to refund those fees.

Unlike many of our competitors, PartSelect sells only Original Equipment
Manufacturer (OEM) parts. This means what we sell are the parts the
manufacturer recommends and not after-market parts that may or may not work
properly on your appliance. All our OEM parts carry a one-year manufacturer's
warranty.