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Sometimes, in this “business,” you just have to sit down by yourself and feel the hurt pressing down on your chest like a heavy boot. There are good days, though. More than you’d think, really. The kind that bring tears of a different kind and remind you why you do this in the first place....

In terms of pets, Kansas City has come a long way in the last 20 years. The numbers alone tell the story. At one point in time, we killed more than 20,000 animals each year just for space. These days, thanks to a strong push by our animal welfare community and the supportive citizens who...