2 Costa Naples Cruise Reviews

A group of 30 of us took Costa Diadema this summer and it was by far the worst cruise we have ever been on. We go on a cruise almost every year and this was our horrible experience...
-Water glass 1.50, everything had a price even ... Read More

A group of 30 of us took Costa Diadema this summer and it was by far the worst cruise we have ever been on. We go on a cruise almost every year and this was our horrible experience...
-Water glass 1.50, everything had a price even coffee and ice cream
-Pool was way too small we would have to fight over chairs every time one of us got up there was not enough chairs for everyone on the cruise
-Every worker was rude, not polite
-Every day new passengers came on the cruise and everything would close for 1 hour while we are at sea to do a fire drill every single day, you can't even buy water
-there was No food on the ship, no food when get back on boat and no buffet for dinner if you are hungry during day you can't eat. Dinning room food was okay service was horrible only way to eat good is to pay 30 euros a night at the other restaurants
-My Baby cousin wanted French fries at 6 because she was hungry and they wouldn't give her them because her seat dinning was late even though the fries were already made.
-there was No air on ship it was cooler outside
-To get on the ship they gave us numbers to be called where we waited one hour when we were supposed to have priority check in and then we just cut the line or else we would've waited for 3 more hours for number 22 to be called.
-Once on the ship luggages were missing they kept them hiding in the luggage storage for some reason and then u have to go pick it up and find it yourself
-Breakfast buffet was not breakfast it only consisted of bread and crossaints if you wanted a real breakfast with eggs and pancakes you would have to get to the dining room before 9 or else they wouldn't serve you.
-Casino only can cash 1,000$ at a time if you will more you have to wait every 20 minutes to cash chips in.
-bad customer service no one speaks English would never travel on another costa cruise ever again! Read Less

I have just returned yesterday 18th November 2013 from a very disappointing seven night cruise on the Costa Serena. We were picked up from our hotel at 1100 and taken to Civitavecchia to board the ship. When we got there we were herded ... Read More

I have just returned yesterday 18th November 2013 from a very disappointing seven night cruise on the Costa Serena. We were picked up from our hotel at 1100 and taken to Civitavecchia to board the ship. When we got there we were herded into a large shed and found out ship couldn't dock and had gone to Naples. No Costa staff told us anything, a woman got on our bus spoke only in Italian which resulted in a slanging match with the Italians on board, nobody either from Costa or the other passengers told the number of English on board anything, not a good start.
When we reached Naples it was raining, there were no porters to take our cases, it was like a rugby scum not very good after over five hour trip. Cannot blame Costa for weather but their lack of communication to the English was very poor.
Check in, again a shambles two desks open for over a hundred passengers.
We got on board and what we found was cigarette smoke everywhere. It was awful the smokers just ignored the few no smoking signs and puffed away.
Costa do not cater for English speaking, all the announcements were often enough not in English. We had BBC World on the tv for two days and even that was taken off. You had to pay to watch films in either the cinema or in your cabin I was on the Costa Serena two years ago and comparing the two there is no comparison. Even the Captain couldn't be bothered to come to the Costa Club cocktail !
Every port we came too passengers got off to be replaced by more mostly Italians and French. The Costa Serena is the biggest ferry the Med. The only good thing about my cruise was the staff. The numbers have clearly been cut so they are working harder.
Most of the Britsh passengers I spoke to swore they wouldn't go on a Costa cruise again, I certainly wont they just does not cater for us. Read Less