Industry

CNA National Appoints New Senior Vice President of Customer Service

SCOTTSDALE, Ariz.—CNA National is pleased to announce effective May 8, Trace Thaxton was appointed senior vice president of the customer service center, a key leadership role within the company.

Thaxton joins CNAN from AGIA Affinity, where he served as the head of customer care and relations for the Scottsdale division. He was responsible for all service center operations including claims, customer service, policy issuance, document processing, underwriting, quality assurance, training and continuous improvement. Prior to this, Thaxton held several positions of increasing responsibility in claims, finance and service center operations at Nationwide Insurance.

“We are confident that Trace’s approach and accomplishments make him distinctly qualified to lead this critical area for CNA National,” says Johann D’Costa, chief operating officer. “Our company is well known for delivering superior service to our agents, dealers and customers. Trace will play an important role in ensuring that we continue to set the bar for our industry.”

In this new role, Thaxton will be responsible for overseeing the company’s claims, operations and reinsurance departments with a focus on maintaining customer service excellence and operational effectiveness.

“I’ve defined my career by creating and sustaining supportive, productive and collaborative environments where service center staff members are positioned for success and enabled to thrive,” says Thaxton. “I’m looking forward to leveraging my experience to help unite CNA National’s culture with its future strategies.”

Thaxton holds a bachelor’s degree in Business Administration with a focus on finance from Marshall University, as well as the Chartered Property and Casualty Underwriter professional designation. He served for 11 years part time in the Air National Guard and was on the Board of Directors for SAMMinistries, which provides shelter and care to the homeless.

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