Dixons Carphone

Transforming end-to-end processes across the organisation

Dixons Carphone, formally part of The Carphone Warehouse Group, was founded in 1989 and is the largest independent retailer of mobile communications in Europe. Like any fast-growing retail business, receives huge volumes of electronic and paper-based documents from its suppliers, staff and customers on a daily basis. Celaton have been enabling Dixon’s Carphone to automate the processing of these essential documents for over 10 years.

70%

reduction in operational costs across the business

“Celaton has established a strong track record with us. Their solutions and expertise represent excellent value for money and return on investment and they tick all of the boxes in terms of functionality, technical excellence and support.”

Dixons Carphone Achieved:

Clarity and visibility of processes across the business

Continued growth and scale

Significant improvement in customer experience

“ Celaton’s solution has touched every part of our business and has proved the company’s ability to react to changes in the market whether instigated from inside or externally. This agility means that despite the size of our organisation, we are able to implement and support new offers in an incredibly short time scale.”

Handling the plethora of incoming information was not only a huge undertaking for their mailroom staff but also a challenge for the departments needing to process it. There was a lack of visibility and this meant valuable information was getting buried or lost. To make matters worse, the company was doubling in size year on year, putting increasing pressure on existing systems.

Initially, inSTREAM™ was deployed in the Accounts Payable department to streamline invoice processing. All supplier invoices (emails, attachments, post and scans) are received by inSTREAM, which learns the pattern of unstructured content through the natural consequence of processing the document. As a result, inSTREAM is able to read and categorise the document whilst extracting key data and carrying out further tasks such as validation and verification of supplier details, PO checks, currency and date conversion and other business checks.

Following the success of the project, inSTREAM has been expanded into every area of Dixons Carphone, from Customer Cash Back claims processing to Finance, Customer Services, HR and Legal.

The impact of inSTREAM on Dixons Carphone has been a dramatic improvement in customer satisfaction, which further impacts on the financial viability of the company. As a result of the implementation, Dixons Carphone estimates a significant saving on the Cash-back side of the business, an estimated £400,000 of savings have been achieved.

“ Celaton’s purchase-to-pay solution delivers complete control and visibility across our business .”