TERMS AND CONDITIONS

These terms and conditions regulate the Agreement between “you” the customer and Frostfire Ltd (hereinafter referred to as “Frostfire”).

All goods which appear for sale on the Frostfire web site (“the web site”) are advertised as invitations to treat, and no offer of sale shall be implied.

By placing an order with Frostfire you are offering to purchase the goods detailed within that order, which Frostfire may or may not accept at their sole discretion.

If an order is accepted, Frostfire will send you an e-mail to confirm.

You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information, supplied by you during or after the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, Frostfire will have right to rescind and upon their election to do so, the order will be cancelled.

A number of products represented on Frostfire are made to order. In this instance, full payment for the goods will be taken in advance as the products are bespoke in nature. Please note that made to order and personalised products cannot be returned except in the event of a fault.

If there are any changes to the details supplied by you, it is your responsibility to inform Frostfire as soon as possible.

Your statutory rights are not affected by these terms and conditions.

LIABILITY

We attempt to ensure that the information available on the web site at any one time is accurate. However, Frostfire assume no duty to update such information and cannot guarantee that it will be fault-free.

Frostfire does not accept liability (except as set out below) for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions of listed goods and products at any time. Frostfire will, however, do its best to correct any errors and omissions as quickly as practicable after being notified of them.

Frostfire does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive properties.

Frostfire will only be liable for loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product purchased in respect of any claim.

You are required to print a Copy of Your invoice on which will appear your rights of cancellation in accordance with the Consumer Protection (Contracts Concluded by Distance Communication) Regulations 2000 which you agree to.

The liability section applies only to the extent permitted by law and does not affect your statutory rights.

USE OF THE SITE CONTENT

The copyright, design rights and artwork on the web site belong to Frostfire. All other intellectual property rights are reserved. This web site is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this web site. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

Unfortunately, because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described. Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available. Product imagery is sometimes displayed in an aesthetic manner (mood shots may be used) and may not necessarily be in conformance with the approved use of such products.

The colours and dimensions of the products portrayed on the site are merely there as a guide. We strive to portray the products as as we can to the actual colour ways, but we have no control over your personal computer and its settings. Some products incorporate natural materials (e.g. wood, leather, etc.) which may also vary slightly. Therefore colours of products may vary slightly ‘in the flesh’ from the colour that is portrayed on the website.

DELIVERY

Delivery is generally free, any exceptions will be displayed during the checkout process.

LINKS

Frostfire assumes no liability for the contents of any other web sites to which the Frostfire web site has links and shall not be held responsible for any loss or damage caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyper linked sites. Frostfire may not have control of such web sites. The inclusions of any hyperlinks to such other web sites does not mean that Frostfire endorses the material on such web sites or has any association with the owner thereof.

THE INFORMATION YOU PROVIDE

In using the Frostfire web site you will be asked at various stages to provide us with information about yourself, about the person for whom you are purchasing a gift and your financial details needed to process payment for the goods you order. This will predominatly take place in the ‘check out’ procedure. The only information collated will be that to allow Frostfire to process your order. You will also be asked for infomation about yourself when you are registering. This information will be collated in an online form.

We do not sell, trade, or rent your personal information to third parties.

WHAT WE USE THE INFORMATION FOR

The information you provide to us is used so that you the customer can get the most out of the Frostfire experience. We believe that our web site is innovative and is designed to offer our customers the following services:

Wish List – A list of the products that you want to buy later or to send through to a friend for them to buy for you.

Your Details – This is a ‘portal’ that allows the user to use all of our added value features. For example you will be able to track your orders, track your order history etc.

Vouchers – Gift Vouchers are also available on Frostfire and as they are an intangible item, information about the recipient and sender are needed to actually process the voucher order.

We also use your information to process your order; giving delivery details to our suppliers and processing payment through our secure banking facility.

If you require any further assistance with regards to matters of privacy, then please do not hesitate to contact our Customer Services Department on mail@frostfiregroup.com

If you wish to unsubscribe from receiving any marketing information from Frostfire then please e-mail mail@frostfiregroup.com

CONSENT

By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by Frostfire in the manner as set out in this policy.

By providing Frostfire with your email and postal address you consent to receive communication from us about our latest products and special offers, which we think maybe of interest to you. The information may also be used to notify you of products and services of carefully selected third parties, which we think may be of interest to you.

RETURNS POLICY

For Non-Faulty Goods

If you have had a change of heart you must return the item to Frostfire unused and in its original condition within 7 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

Please contact a member of our Customer Services team on 0844 840 1240 (or email mail@frostfiregroup.com) and they will instruct you on how to return the items and issue you with Returns Authorisation Code. We may also advise how to send the item back to us.

You are also required to complete a Returns Form and return this with your order.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

Exceptions

We regret that we cannot accept returns on the following non-faulty products:

The products(s) has/have been personalised, made to order or customised in any way.
The packaging or any of the individual product components, has been unsealed or damaged.
The product(s) is/are perishable.
The non-faulty product does not arrive at Frostfire in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
The product(s) are toiletries.

For Faulty Goods

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to Frostfire before 3.00pm the next working day following delivery, and also by email within 3 days.

Please contact a member of our Customer Services team on 0844 840 1240 (or email mail@frostfiregroup.com) and they will instruct you on how to return the items to us and issue a Returns Authorisation Code. Failure to do this will delay your return being processed.

When returning faulty items we may still ask you to return goods yourself. On receipt Frostfire will reimburse the costs incurred*. Frostfire shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.

* Please obtain a proof of postage costs so we can reimburse you the full amount.

*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on 0844 840 1240 for further advice.

Exceptions
If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.

REFUNDS

We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. The cost of your gift will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

CANCELLATIONS

If you wish to cancel an order please contact our Customer Services Team on 0844 840 1240. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.