Shipping And Handling

SHIPPING AND HANDLING

UK DELIVERIES

We currently ship via Royal Mail 1st Class and various courier services. We quote standard shipping rates for UK delivery on our website based on the value of the shopping added to you cart. Orders received on Saturdays / Sundays will be shipped on the following Monday and if received on Bank Holidays will be sent the following Tuesday.

COLLECTION

COLLECTION CAN BE MADE IN STORE FREE OF CHARGE PLEASE SELECT COLLECTION WHEN PLACING YOUR ORDER AND YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER IS READY TO COLLECT.

Courier Service We do require a Home or Mobile telephone number and a delivery date or special instructions of where to leave courier parcels if no one is home. (Parcels can't be left without a signature.)

Our Current Postage Rates UK Orders: (Including off shore Islands) £0.00 up to £50.00 £4.00 By Royal Mail Postage and Packing. (Southern Ireland is covered as Airmail and is £4.99) Standard Royal Mail delivery is covered for a Retail value of £20.00 for the complete parcel to cover loss or damage. (If you need higher insurance please select Courier Shipping) UK orders: £50.01 up to £500.00 (Except Southern Ireland, Scottish Highlands & UK Islands See Below for prices) Up to 30 kilos £7.99 By Courier / Shipping Company or Special Delivery Items are insured up to £500 These deliveries must be signed for. (24 Hour Delivery Service)

Scottish Lowlands:DD, DG, EH, FK, G ,KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, KA (Except 27 & 28) Up to 30 kilos £7.99 Per order up to £500 or £15.98 Any orders £500 - £1000 are £13.98 as they will need to be shipped in two parcels to enable the £500.00 compensation per parcel. (24 Hour Delivery Service)

Other Courier Regions:

Northern Ireland BT1-17 & BT18+ Up to 30 kilos £23.99 Per order up to £500.00 Any orders £500.00 - £1000 are £47.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service)

Scottish Highlands 24Hr: AB31-38,AB40-56, IV1-2, IV4-13, IV30-32, IV36-39, PA21-27, PH4-29 Up to 30 kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel (24 Hour Delivery Service)

Scottish Highlands 48Hr: IV-3-11, IV14-20, IV22-28, IV40-49, IV52-54, IV63, KW1-14, PA28-40, PH30-40, PH49-50 Up to 30 kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel (48 Hour Delivery Service)

Scottish Offshore 48Hr: PA20, PA45, PH42-44 Up to 30 kilos £25.99 Per order up to £500 Any orders £500 - £1000 are £51.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service dependent on Ferry Scheduals & Weather)

Scottish Highlands & Offshore 72Hr: HS1-9, KA27-28, KW15-17, IV51, IV55-56, PA41-44, PA46-88, PH41-44, ZE1-3 Up to 30 kilos £25.99 Per order up to £500 Any orders £500 - £1000 are £51.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (72 Hour Delivery Service dependent on Ferry Scheduals & Weather)

Republic Of Ireland Ireland, Eire 'None Post Code Areas': Up to 20 Kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (48-72 Hour Delivery Service)

Isle Of Wight & Scilly: PO30-41 Up to 30 kilos £17.99 Per order up to £500 Any orders £500 - £1000 are £35.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (24 Hour Delivery Service)

Jersey, Guernsey, Alderney, Herm, Sark, Isle Of Man: £25.99 Per order up to £500.00 Any orders £500 - £1000 are £51.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (24-48 Hour Delivery Service)

Claims for lost Royal Mail posted items can be claimed for after 15 working days after the due date of delivery (for 1st class this is the next working delivery day) up to the Retail value of £20.00 under the new Royal Mail terms so we suggest for piece of mind using the courier Service. Claims for damaged parcels must be made to us as soon as possible. Claims for lost or damaged parcels sent by Special Delivery can not be made until 10 working days have elapsed from the due date of delivery. (for Special Delivery this is after the guaranteed delivery date) Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be determined by Royal Mail, you will be contacted after this time to offer replacement goods or a full refund. Claims to Couriers or Shipping Companies will be submitted in writing by us within 7 days of loss or damage and may take up to 6 weeks to be determined by the Courier or Shipping Company, you will be contacted after this time to offer replacement goods or a full refund.

Email us at sales@petersspares.com or telephone us on 00 44 1642 909794.

Delivery Schedule

We deliver your order right away. We will normally send your order to you within 1-2 business days . International orders are generally received in under 3 days. Mail is collected from our store Monday to Friday at 4pm we will try to ship all orders received the before 1.30pm as much as is humanly possible.

Back Orders

If your item is not in stock for any reason, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait for the item to be delivered by our suppliers.

Tax Charges

For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free.

(Our website is unable to deduct VAT so please contact us by email to place your order and we can then take card details or paypal payment.)

Claims for lost Royal Mail posted items can be claimed for after 30 working days after the due date of delivery up to the Retail value of £20.00 under the new Royal Mail terms so we suggest for piece of mind using the courier Service. Claims for damaged parcels must be made to us as soon as possible.

Claims for lost or damaged parcels sent by Tracked can not be made until 30 working days have elapsed from the due date of delivery. Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be determined by Royal Mail, you will be contacted after this time to offer replacement goods or a full refund.

Claims to Couriers or Shipping Companies will be submitted in writing by us within 7 days of loss or damage and may take up to 6 weeks to be determined by the Courier or Shipping Company, you will be contacted after this time to offer replacement goods or a full refund.

DELIVERY SCHEDULE

We deliver your order right away. We will normally send your order to you within 1-2 business days. International orders are generally received in under 3 days. Mail is collected from our store Monday to Friday at 4pm we will try to ship all orders received the before 1.30pm as much as is humanly possible.

For items that are not faulty:-

Our returns policy is as per, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that come into force in the UK on 13th June 2014.

These Regulations apply in relation to contracts entered into on or after that date.

Regulations superseded, the following do not apply in relation to contracts entered into on or after 13th June 2014— the Consumer Protection (Distance Selling) Regulations 2000, the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008.

The consumer (you) may cancel the sale at any time in the cancellation period without giving any reason, and without incurring any liability except under these provisions— (a) where enhanced delivery chosen by consumer; (b) where value of goods diminished by consumer handling; (c) where goods are returned by consumer.

Normal cancellation period.

The cancellation period ends as follows for sales contracts; the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of, (a) the consumer, or (b) a person, other than the carrier, identified by the consumer to take possession of them.

Exercise of the right to withdraw or cancel.

To withdraw an offer to enter into a distance or off-premises contract, the consumer must inform the trader of the decision to withdraw it. By either phone call or Email.

To cancel a contract of sales (under regulation 29(1) Of, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations), the consumer must inform the trader of the decision to cancel it. Either by phone call or Email.

Where the consumer informs the trader by sending a communication (Phone call or Email), the consumer is to be treated as having cancelled the contract in the cancellation period if the communication is sent before the end of the period.

Peters Spares must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise.

If the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

For the purposes of the above paragraph handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.

It is not Peters Spares responsibility to collect the goods, the consumer must— (a) send them back, or (b) hand them over to the trader or to a person authorised by the trader to receive them.

The consumer must bear the direct cost of returning goods

The address to which goods must be sent is, Peters Spares Model Railways Ltd, Unit 2J Brighouse Business Village, Riverside Park, Middlesbrough, TS2 1RT, without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader of the cancellation.

Once your goods have arrived back to the trader, we will refund you by your original payment method unless agreed by the consumer.

The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulationsand the Supply of Goods and Services Act.

The following are statutory rights, under a goods contract.

Goods to be of satisfactory quality.

Goods to be fit for particular purpose.

Goods to be as described.

Other pre-contract information included in contract.

Goods to match a sample.

Goods to match a model seen or examined.

Trader to have right to supply the goods etc.

What remedies are there?If statutory rights under a goods contract are not met.

Consumer’s rights to enforce terms about goods.

Right to reject.

Partial rejection of goods.

Time limit for short-term right to reject.

Right to repair or replacement

Right to price reduction or final right to reject

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.