Q. Are you a licensed company ?

You will be collected from right outside your door. If however, you are located within a gated community, Black Bow Chauffeur requests that you wait outside the gates. There may be instances where our vehicles are unable to negotiate turns, driveways etc, rendering some locations inaccessible. In such a case, we will endeavor to pick up / drop passengers at the closest point possible. Should the driver deem any location or situation unsuitable for the vehicle, an alternative will be sought & used.

Q. How much notice do u need , to book a airport transfer ?

We accept bookings for the next day or later and reservations are always processed during office hours. For last minute transfer bookings please contact us on our Help Line Number - 07 3314 0152 or Email your booking request to info@blackbowchauffeur.com.au or Book online at www.blackbowchauffeur.com.au .

Q. Can I take large luggage items or surf boards ?

Please see our Fleet section to check the capacity for all our fleet/vehicle (for example, if there are 3 passengers and have three large luggage or surf board you can't hire a sedan.) For more information please call our help line number - 07 3314 0152 during working hours.

Q. SSL Statement ?

Q. Reservations ?

Online quotations in terms of price, time or distances are for guidance only and are subject to verification and approval/acceptance by management. We are not bound to accept a quotation that is generated incorrectly because of some bug or glitch in the price database. We only accept online bookings for the next day or later and reservations are always processed during office hours. For last minute transfer bookings please contact us at Helpline Number - 07 3314 0152. Bookings made via e-mail within a short period of time cannot be guaranteed to be fulfilled. If the booking for your transfer is made by telephone, your reservation is also subject to, acceptance of the terms and conditions described on this page. An online booking is not a confirmed booking until such time the booking details are verified and sent to you with a confirmation of the booking details with a reference number. If you attempt to make an online booking and do not receive a confirmation email / booking reference number, please feel free to contact us either by telephone / email. We are not responsible for any bookings that contain incorrect contact details and hence cannot be verified. All such bookings shall remain as unconfirmed bookings. All bookings made either online / offline are subject to vehicle availability.

Q. Cancellations / Amendments ?

Admin Fees of the total booking amount if you cancel for any reason (this is the non-refundable deposit). 25% of the total booking amount if cancelled with 5 days' notice of (business days only) but not less than 96 business hours. 50% of the total booking amount if cancelled with less than 72 hours' notice (business days only) of Booking but not less than 48 hours.100% of the total booking amount if cancelled with less than 48 hours' notice (business days only) of booking. Merchant Service Fees are not refundable. An itinerary will be emailed to you immediately upon booking, please check the itinerary for accuracy or advise us if you did not receive it by email. If you have made a mistake or require a change can make changes up to 48 hours before your transfer (subject to availability) without charge. We are not responsible if you miss your transfer because of your failure to check itinerary for accuracy.

Q. Liabilities & Insurance ?

Our maximum liability is limited to a full refund of amount paid related to the booking in question. We accept no liability or claim for liquidated damages, consequential loss or for any other eventuality. Our insurance policies ONLY cover passengers whilst inside the vehicle and enroute.If YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS WEBSITE AND OUR SERVICES.

Above quote is based on an approximate- central suburb location from Google maps. For airport pickups there is an additional $10.00 fee. $20.00 surcharge applies for each stop on the way. $20.00 surcharge applies for transfers between 10:00 pm and 5:00 am (Local Standard time).