6 March 2015

As announced in the Railway Budget, Ministry of Railways has launched a ‘Customer Complaint Web Portal and Mobile Application’ (android/windows based mobile App). This ‘Customer Complaint-cum-Suggestion’ portal and mobile App which can be freely downloaded, will be very useful as o­ne can track the status of the complaints which they have registered o­n this portal with the help of mobile App.

Complaint Management System (COMS) portal consists of the following applications:-