Just a couple of hours left before new HostBill version release – we’d like to take a time and show you amazing new feature of upcoming update.

HostBill ticketing system is recognized as easy to use, despite being packed with dozens of useful features. With new version we’re adding new one to admin ticketing interface – Ticket Views. Now every admin will be able to define his custom ticket listing, select auto-search & ticket filter criteria, columns and column order displayed in view.
Each admin can define his private views (displayed only for him), or public (displayed for all support staff members).

Use cases:

Using mobile phone and want to catch up with your tickets on train? Define mobile view to display only your tickets and ticket subjects/status (you don’t need anything else on small smartphone screen) – one click away and you can see only what you need.

Using ticket tags & search terms to sort special groups of tickets – define view and have them one click away from you

Certain search term repeats? When entering new filter details you can store it as view with one click

HostBill team add many features and improvements with every minor release (every week). Due to the fact HostBill is 100% multi-lingual it was sometimes hard to keep up with translations. Its about to be changed with new feature – language filters. With just one mouse click you can find all untranslated lines in your language, and their English versions – so within minutes after upgrade you can be sure that new features for your clients will be displayed in their native language.

Soon (on 2012-10-19) HostBill will reach its 4.0.0 milestone. It took us approx. 1 year and over 28 (!) public releases to get here (you can track last year’s progress at http://hostbillapp.com/changelog).

In this blog post we’d like to show you feature that is scheduled for 4.0 release: Reports.

HostBill had (and still have) built-in statistics as graphical representation, but we realize some data look better (and sometimes has to be) presented in numbers and on paper. 4.0 comes with over 20 useful and insightful reports, such as Sales tax liability, support ticket ratings reports, transactions per gateway etc.

Best part is – reports are customizable with drag & drop, and each result set can be limited with custom criteria, to get exactly what you need in fast and easy way!

With 3.9.6 we’re introducing new possibility - your clients will be able to choose their bandwidth billing method, and limits directly from cart! One mouse click in product configuration, and you can set smart product configuration as shown on screencast below!

Using this method overage rate is calculated automatically, based on pricing client selected during order.
It also allows client to upgrade to higher bandwidth limit anytime during billing cycle!

Your clients will love improvement scheduled for 3.9.6 release (2012-09-28) – dynamic attachment uploads for support tickets. Just drag & drop files into upload area or choose them manually and you’re there – no more hours of waiting after ticket submit for attachments to upload. Let them load once message is being composed.

Our NextGen theme released few months ago changed industry outlook on client section of service provider websites. Its time to make it even better!
With HostBill 3.9 we’re introducing new variation of this popular theme, called “Nextgen Clean” – we’ve made it nicer to eye with pixel-perfect attention to details, take a look on some screenshots or watch short style walk-trough

HostBill is well known of its outstanding pace of development and rapid new releases. We’ve decided to make process of upgrade easier to HostBill users, that’s why with release of HostBill 3.9 (2012-09-07) we’re introducing HostBill AutoUpgrade & AutoPatch

This Plugin (enabled by default) periodically checks for new HostBill versions & patches – if new Version is available, administrators will see following notification:

Upgrading to latest HostBill version is simple as clicking one button:

Quick video commentary:
– Plugin checks for latest version available
– After confirming upgrade new HostBill is automatically downloaded
– Archive is safely extracted
– Database is being updated to latest version

It’s been a week – so time for another updrade from HostBill team!
Lets take a glimpse of today-released, all new, HostBill 3.1.4:

Further OnApp improvements

Our already great integration with OnApp Cloud just get better! Your client will now have access to new backup-related features, including:

Backup->Template conversion
If you offer cloud/vps backup space, you can now add them ability to convert their backups into re-usable OS Templates from HostBill interface with just few mouse-cliks – simple as that!

Backup Schedule
If you enable Schedules in related OnApp user roles your clients will see new option in their clientarea interface – Schedule Backup. With this option your customers will be able to manage their automated backup schedules, allowing them to create daily/weekly/monthly/yearly backups.

New ticket department permissions

Now you can use additional settings in your Ticket departments including:
- Allowing staff member to reply using email
- Prevent customers from closing ticket opened by staff member
- Prevent customers from re-open ticket closed by staff member

I’d like to take the opportunity and wish our valued customers and friends Happy Holidays and a New Year from HostBill team. Its been amazing year for us, full of great integrations, major HostBill improvements and number of great new customers to work with.
See you in 2012!