ITSM Watch Staff

Pink Elephant is set to become the first authorized ITIL education provider to publicly offer ITIL v3 Intermediate courses starting this November in Toronto.

For ITIL v3 Foundations certified practitioners, the ITIL Intermediates offer more advanced, role-based training with a focus on specific clusters of processes and functions. The benefit of these courses is that they provide a better, richer understanding of the ITIL best practices that relate to different areas of IT service and support.

Pink Elephant will offer the first two Intermediate courses on the following dates:

 ITIL Intermediate: Operational Support & Analysis

Toronto  November 3-7; Washington, DC  December 1-5

The course focuses on Event, Incident, Request Fulfillment, Problem, and Access Management. The following functions are included: Service Desk, Technical, IT Operations, and Applications Management.

An ITIL Intermediate Certificate is awarded upon achieving a grade of at least 70% on a 90-minute, 8-question multiple choice exam. Successful exam candidates also qualify to receive four (4) ITIL v3 credits per course towards the 22 required to attain the ITIL Expert qualification.

The forthcoming courses are two of four within the ITIL Intermediate  Service Capability stream. The remaining two, Planning, Protection & Optimization and Service Offerings & Agreements will be launched in February 2009 at Pink Elephants 13th Annual IT Service Management Conference, along with Continual Service Improvement (CSI), the first of five courses in the Service Lifecycle stream. CSI is a four-day course and grants three (3) ITIL v3 credits.

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