Frequently Asked Questions

What is a debtor reference code?
A debtor reference code is the number assigned by the merchant against your bill. For example, loan account number, mobile phone number, customer number etc.

How to check my debtor reference code?
The number is usually shown on the bill you receive from the merchant. As it is assigned by the merchant, you should call the merchant to double check.

What is the time required to set up a Direct Debit Authorisation (DDA) or Autopay?
Usually 6 to 8 weeks upon receipt of the Autopay Authorisation form.

How to make sure that the DDA/Autopay has been set up successfully with the merchant?
"AUTOPAY" will usually be shown on your bill.

Do I need to set a limit and expiry date?
Limit and expiry date are not mandatory, and you can choose to indicate them or not. For your protection, if the Autopay set up instruction is sent in through phone, the limit shall be HKD$10,000 at most.

Online Banking and Breeze Mobile Banking

Automated Banking Services

Our Automated Banking Services allow you to pay your bills at more than 1,900 Standard Chartered and JETCO ATMs using your ATM card.

Standing Instruction

Simply place a Standing Instruction through your account and we will effect regular payments of a fixed amount for you. This will free you from the chore of repeating the same instruction.

Payments can be in HKD or any other available currencies

Priority Banking customers will enjoy waiver of the one-time set up fee

Remittance Service

Our Remittance Service covers most countries and territories in the world, enabling you to enjoy reliable, fast and secured global fund transfer. You can make remittances through our branch network and Online Banking.

You may download the Remittance Request Form here, and drop off the completed form at any of our branches.
For details of outward remittance charges, please refer to our Service Charges.

Same Day Remittance Credit Service

We are taking our outward remittance service one step further to offer you a same-day credit service for outward telegraphic transfer to Standard Chartered China and Standard Chartered Taiwan.
To enjoy the service, submit your remittance instruction at any of our branches before the cut-off time of 11 a.m. (Note: 2 p.m. for selected branches) on any bank business day from Monday to Friday. The remitted currency must be HKD, CNY, USD, or EUR. More details

Frequently Asked Questions

Can I fill out the remittance form or online form in Chinese?
Yes you can, particularly if you are remitting funds to China. However, if the remitted funds are in USD currency, the beneficiary name and other information must be in English, whether it's submitted online or through our branches.

What are SHA, OUR, and BEN in remittance charges options?
These are codes representing how to arrange for the local and overseas bank charges.

By choosing "SHA", the bank charges incurred locally will be paid by you as the remitter. The overseas bank charges will be paid by the beneficiary. Therefore, the overseas bank charges will be deducted from proceeds and the beneficiary will receive the remaining amount net of overseas bank charges.

By choosing "BEN", the beneficiary will pay both the local and overseas bank charges. Therefore, the beneficiary will only receive the remaining amount net of local and overseas bank charges.

By choosing "OUR", the remitter will pay both the local and overseas bank charges. Therefore, the beneficiary will receive the whole amount of the remittance.

The actual amount of overseas bank charges will depend on the beneficiary countries, zones and the route of the remittance.

Do I need to pre-register the remittance beneficiary before remitting funds to the beneficiary through Online Banking?
You will have to register the beneficiary information such as the beneficiary bank name, account number and payee name under "Telegraphic Transfer" > "Add Telegraphic Transfer Payee" before you can remit funds to the person on Online Banking.

Speaking Up

Standard Chartered Bank (the “Bank”) is committed to maintaining a culture of the highest ethics and integrity, and in compliance with all applicable law, regulation and internal policy. As part of this commitment, the Bank has a ‘Speaking Up’ programme through which genuine concerns in this regard can be raised. Members of the public can securely raise Speaking Up concerns through this hyperlink, which is hosted on behalf of the Bank by a third party ‘InTouch’. Examples of concerns that can be raised through this website are concerns that relate to accounting, internal accounting controls or auditing matters and concerns relating to bribery or banking and financial crime. Concerns received will be forwarded to the Bank’s investigations team for review. Complaints relating to SCB banking services should not be raised through this site in the first instance, but through the SCB branch network, contact centres, Relationship Managers or the ‘Contact Us’ webpage.

Disclaimer

Please note that this hyperlink will bring to you to another website on the Internet, which is operated by InTouch, an independent company appointed by the Bank to support its Speaking Up programme. Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the additional terms of use of the website that you are going to visit.

Credit card application

At the time of credit card approval, Principal Card applicants who currently hold or in the past 6 months have cancelled any Principal Card of Standard Chartered or MANHATTAN Credit Card are not eligible for Online Application Welcome Gift.

To be eligible for the 2 Concert Tickets, the applied credit card(s) must be approved on or before 19 July 2013. New Customers have to fulfil specific spending requirement as stated above within the first 2 months from the date of card issuance. Principal Card applicants who apply for more than one credit card under this application have to fulfil the spending requirement with one of the newly approved credit cards.

If the New Customers who have received the Concert Tickets fail to fulfil the specific spending requirement, Standard Chartered Bank (Hong Kong) Limited will charge the Cardholder a handling fee of HK$800.

Principal Card applicant who successfully applies for more than one credit card will be entitled to Online Application Welcome Gift once only.

#For the calculation of the eligibility for the Online Application Welcome Gift of Standard Chartered UnionPay Dual Currency Platinum Credit Card, every CNY1 spent will be calculated as HK$1.

You're about to leave our website

This is to inform that by clicking on the hyperlink, you will be leaving sc.com/hk and entering a website operated by other parties:

Such links are only provided on our website for the convenience of the Client and Standard Chartered Bank does not control or endorse such websites, and is not responsible for their contents.

The use of such website is also subject to the terms of use and other terms and guidelines, if any, contained within each such website. In the event that any of the terms contained herein conflict with the terms of use or other terms and guidelines contained within any such website, then the terms of use and other terms and guidelines for such website shall prevail.

Disclaimer

This hyperlink will bring to you to another website on the Internet, which is published and operated by a third party.

The hyperlink is provided for your convenience and presented for information purposes only. The provision of the hyperlink does not constitute endorsement, recommendation, approval, warranty or representation, express or implied, by Standard Chartered Bank (Hong Kong) Limited or any member of Standard Chartered Group ( the "Bank") or any third party or the hypertext link, product, service or information contained or available therein.

The Bank does not have any control (editorial or otherwise) over the linked third party website and is not in any way responsible for the contents available therein. You use or follow this link at your own risk. To the extent permissible by law, the Bank shall not be responsible for any damage or losses incurred or suffered by you arising out of or in connection with your use of the link.

Please be mindful that when you click on the link and open a new window in your browser, you will be subject to the terms of use and privacy policies of the third party website that you are going to visit.