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WinCALL

WinCALL is one of the key business lines of WinTRADE BPO company, which provides a full scale of business process outsourcing (BPO) services for Ukrainian and foreign customers from various business areas.

WinCALL is your external result-oriented sales and customer service department. We can help reduce operating costs, improve your company performance, help increase sales, provide information and consulting support to Your clients.

WinCALL is an efficient team of top Ukrainian experts of sales and customer services in B2B and B2C segments that works efficiently on your business tasks anywhere in the world.

WinCALL is an effective solution to enhance the competitiveness of the business without additional efforts and investments. The services we offer will allow you to improve EBITDA, reduce expenditure, capitalize operating costs and ensure the maintenance of Your staff.

Services

Customer supportExperienced, specially trained experts will provide the entire range of information and consulting support to your customers: inform, advise, offer the optimum solution. WinCALL has excellent expertise of customers’ issues resolution with "one call" that promotes loyalty to the company.

Information support WinCALL provides effective support for short-term projects, programs, promotions, new products. Our resources allow organizing the execution of urgent projects of any complexity for any quantity of numbers and for any period.

Technical support Qualified WinCALL technicians and engineers remotely by phone instruct users and solve their problems with one call. If necessary, we can provide a service visit.

Data updatingRelevant information is the basis of any successful business. Call center operators WinCALL process the information , and will update it will make the necessary changes. The updated information is sent to customers within a specified time, or it is automatically updated in the database.Service may be provided as a one-time, and on an ongoing basis.

Direct sales WinCALL range of services includes provision of telephone sales on incoming and outcoming calls, cross-selling, as well as by selling door-to-door. We process warm leads, as well as generate new ones on our own. Direct sales service allows you to reduce the costs on advertising and sales- managers staff maintenance. On Your request we can provide after-sales support of customers.

Soft-collectionWinCALL has the necessary resources for the effective persuasion of your clients-debtors to fulfill their obligations. On an individual approach and using only legal methods, we help our customers to get the debts back.

OutstaffingThe service includes the selection and hiring of personnel, staff reserve formation and fast substitution if necessary. We can also enroll your employees into WinCALL staff, guaranteeing the performance of the same functions and preservation of subordination. Workplaces can be arranged both on your locations and at our sites.

Our resources and capabilities

280 FTEs of Contact Center

More than 400 employees with specialized knowledge in sales and customer care

Team of experienced trainers who are constantly analyzing the work of staff and taking care of the growth of their professional competence.

Representative offices in all regions of Ukraine.

WinCALL contact center performance indicators

Call Response Rate —95%

Service level 20 sec —80%

Customer satisfaction —90%

First Call Resolution —75%

Conversion Rate of passive sales —80%

Conversion Rate of active sales —2%

Result Calls —60%

Up-sales Conversion —20%

Reactivation —20%

Advantages of cooperation with WinCALL

Cooperation with the contact center WinCALL allows you without additional effort and investment:

WinTRADE BPO is the first Ukrainian BPO company which provides business-process outsourcing services.WinTRADE BPO key business lines are call-centre outsourcing, service and installation activities, outsourcing administrative services and IT outsourcing services.Company web site: wintrade.ua