Undersea Cable Issues Yet again for Malaysian customers

Telekom Malaysia Berhad (TM) wishes to announce that there is a disruption of its Internet services due to circuit faults on the SMW3 between Tuas, Singapore and Penang linking Malaysia to Hong Kong and APCN2 near Chongming, China connecting Malaysia to the United States. As a result, customers using the Internet services may experience slow browsing while accessing websites hosted in the U.S. and Hong Kong.

In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. However, during the restoration process, traffic to Northern America and Hong Kong may experience degradation. However, traffic to other countries will not be affected. TM expects complete recovery of its services by 5 April 2009 and will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Please don’t believe TM. They are bluffing about Undersea Cable Issues.
Actually they have been attacked by only by stupid Conficker C worm. Yes like what pkrisnin said.
The worm are spreading internally through out their server which also affected AIM and Jaring.
TM should tell their customer the truth and stop cheating their customer everyday.

I think Undersea cable problem is just a convenient excuse that the geniuses think can fool all their customers… but… have they forgotten something that they provide the nation called internet??? IF what they claim is true, such information could easily be found on the internet outside of bolehland…

No, this is just one of those things that the down-syndrome technicians at Streamyx has caused/did not prevent. I’ve called their “HELL” line support many times and i’ve shouted at them more time than I care to remember. The latest before this “undersea-cable problem” , I called them and here is an outline of my conversation with them..

ME : I do not want to do your stupid tests, I’ve done them so many times I can memorize them and they don’t do crap… I just want to report that none of your other IPS work except for those starting with xxx.xxx.xxx.xxx … and anything else in the other ranges have bad latency and gets time outs very frequently…

HELL-SUPPORT-DUMBASS : Sir, you are on dynamic ip service, the ip change eveytime..

….

“That was not what I asked for…you dumb moron… grow a brain and stop reading from that retard list of troubleshooting tips written by equally retarded technicians..” .. I wish I could have said that, but I wasn’t in the mood to give my gastric a good work out…. so I just told them to launch a report for me.. and type in word for word I said.. which is me, giving myself some false hope as we all know it won’t matter what I say… :/

O.M.F.G!! NOT again!? This is insane. No wonder the net has been so wonky…If I had a thousand bucks for EVERY single time this happen, I think I’d be a billionaire a thousand times over…Apr. 5th seems soooooo far away.

you guys are too kind..rather than just pour out your heart’s content here,why don’t ya’ll organize a soft demonstration outside the TM building? look at France,Thailand,Germany and United States.A small thing as a fly in their soup would warrant a picket with colorful banners with equally colorful profanities .you must fight for what you believe in.you must fight for what you ought to deserve.you folks have been paying so much to TM for the use of their internet service(streamyx)..how much more must you put up with shit from them??other countries even with GDP as low as USD14/month have better internet speed..if you let TM get their way,you will never be satisfied customers..remember,TM’s monopoly of internet services must come to an end!!

Telekom Malaysia Berhad (TM) is pleased to inform its customers that the restoration works on the Asia Pacific Cable Network 2 (APCN2) near Chongming, China connecting Malaysia to the United States has been completed.

Meanwhile, there is a delay in the restoration date for the Southeast Asia-Middle East-Western Europe 3 (SMW3) cable network between Tuas, Singapore and Penang linking Malaysia due to technical problems at the repairing stages. Due to the delay, full recovery of SMW3 cable network is now expected to be on 17 April 2009.

However, to date, TM has already recovered 97% bandwidth capacity for its Internet traffic to Hong Kong and North America.

TM Internet and IP services as well as other critical business applications linked to the US and Hong Kong has resumed normal operations since 10 April 2009.

We would like to thank our customers for their patience during the affected period. Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

I have problem ping to this ip 64.124.47.124(game server) server in north america. My problem started this month when they started to repair the undersea cable since now when i play my game it always give sync erroe+lag+kick out of the game T.T .
If i used BolehVPn is it going to solve my problem.? any1 can help me