BMC Remedy with Smart IT sets a new standard for the modern workplace with an intuitive, social, and mobile service desk experience to enable a more knowledgeable and collaborative workforce organized around IT roles, not modules.

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, service packs, and patches.

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To stay informed of changes to this space, place a watch on this page.

Note

This section only includes information about changes since the most recent release of BMC Remedy with Smart IT (Smart IT). If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 1.1, review the release notes for versions 1.2, 1.3, 1.3.01, 1.4, and 1.5.

Include or exclude customer and contact name from the ticket title and description in Smart Recorder

Enhancements to the Knowledge-Centered Support (KCS) feature

In addition, BMC Remedy IT Service Management (BMC Remedy ITSM) 8.0.00 is the minimum supported version for Smart IT 1.5. BMC Remedy with Smart IT 1.4 and earlier continue to be supported by BMC Remedy ITSM 7.6.04 SP2 and above.

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Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

From the Tools menu in the upper-right, select a format:

Export to Word to export the current page to Word format

Export to PDF to export the current page or a set of pages to PDF

If exporting to PDF, select what you want to export:

Only this page to export the current page

This page and its children to export a set of pages

For example, selecting This page and its children from the home page exports the entire space to PDF.

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