Sustainability

RIU's social commitment consists of its responsibility towards its employees and the community in which it carries out its business. Both are governed by respect and by encouraging personal, economic and professional development.

Since the company began, RIU has considered the people to be its main asset as the service fully depends on the direct relationship between the customer and the staff.

Therefore RIU has always given top priority to job training and internal promotion to ensure a workforce which sees in RIU an opportunity to develop themselves both personally and professionally.

The RIU team is characterised by its loyalty to the company and its identification with its philosophy of service. All this backed up by the Human Resources policy to ensure that we consistently offer our guests the best service on a daily basis.

RIU Hotels & Resorts is a company with a strong involvement in the community in the places in which it operates and as such works to contribute to the improvement and enhanced well-being of its social surroundings, generating opportunities for economic and social development.

Integration: Respect, support and promote culture, regulations and preservation of the local environment.

Collaboration: Maintain a constant dialogue with the local community and social agents to be aware of their needs and contribute to their progress through responsible behaviour.

Purchasing: Prioritise the purchase of local products to strengthen the economic and social development of the community, provided that they guarantee the standards relating to quality, price and health and safety criteria.

Employment: Prioritize the recruitment of local staff to encourage the development of societies in which the company is present and the enrichment of the cultural diversity of our work teams.

Social investment: Establish a collaboration strategy with social entities with the following lines of action:

In 2016 important achievements were accomplished in diverse destinations related to community area in the CSR Plan. The most important were:

• Sponsorship of social projects and local entities.

• Charitable fundraising for local entities.

• Donations of accommodation.

• Emergency aid

RIU Hotels & Resorts is aware that Commercial Sexual Exploitation of minors throughout the world is an issue which involves the tourism industry. For this reason, it supports the Code of Conduct for the Protection of Girls, Boys and Adolescents against Sexual Exploitation in Tourism and Travel (ECPAT). Thanks to this support, RIU is committed to complying with the criteria of the code through actions and good practices aimed at eradicating the problem.