Customer Service

We know how important it is to our customers to receive their merchandise within a reasonable amount of time. This is why we offer all kinds of shipping arrangements to meet our customers’ needs from FedEx Overnight to USPS First Class Mail Delivery.

All in-stock items are generally shipped within 24 to 48 hours. Orders made after 12:00 PM (Pacific Time) will be processed the next business day. No order will be processed during holidays. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation

Returns & Replacements

All purchases made from this site may be returned in first 14 calendar days after purchase for the full refund, excluding any shipping and handling fees. Buyer is res ponsible for shipping item(s) back. We don't accept COD or freight collect shipments

No refund or exchange will be issued without prior authorization. Please contact us before sending your item back. All products send back for return or exchange must be received by seller within 14 calendar days from the date the return authorization is issued. Products received later than this date cannot be accepted for return or exchange.

All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing. Products returned in damaged condition will be returned to the customer without exchange. Products returned in unacceptable condition are subject to a 15% restocking fee. Condition will be assessed at the discretion of the seller.

If you receive a wrong or defective item please contact us within 7 days from the date you receive your order. If found defective a replacement will be shipped immediately under sellers expense. Units returned for exchange and found not to be defective will be returned at buyers expense. All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. Original boxes, packing materials, wrappers, and cartons are to be returned without markings, tape, folds or defacing.

If a package is refused on delivery, you will be charged a 15% restocking fee less shipping.

Shipping/Handling/Insurance charges are non-refundable in any circumstances.

Ordering

For your security, all orders are go through a verification procedure before they are shipped. If the Shipping address on your order is different from your billing address (which must match the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your credit card to contact your credit card company and create a "Secondary Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order. Images and specifications are for illustrative purposes only. Pricing and availability are subject to change without notice. We also reserve the right to refuse or cancel any order. If you were already charged we will issue you a full reimbursement.

Payment

We accept a wide range of payment methods, such as All Major Credit Cards (Visa, MasterCard), PayPal, Money Orders and Cashier Checks (may be held until funds are cleared).

Sales Tax

All orders shipped to CA, are subject by law to CA State Taxes.

Information Collected

When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting customers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems.