Power BI & Analytics - Service Delivery Architecture, Lead Specialist

Job category:
Information Technology

Work location:
Office Based

Office location:

Hyderabad (HYD1), IN

Contract type:
Permanent

Job type:
Manager

Spacer

As a Lead Specialist, Service Delivery Architecture, you are responsible for designing how NGA’s service offering will be delivered to our clients in the best, fastest and smartest way. The focus is to design the global process standards, translate these standards in system configuration standards and develop the proper end user guidelines and procedures. The Lead specialist area we are looking to strengthen the global team with is Data Analytics & BI. Expertise to include but not limited to Data analysis & Business Intelligence. Inclusive of Designing, defining, Analysing & documenting data inferences and remediation plans for different data sources of NGA tools/application on advanced BI Platforms i.e Power BI, Tableau, IBM Cognos, and other.

The key responsibilities include, but are not limited to:

Lead the design of global service process standards in line with NGA’s requirements and industry best practices.
Lead translation of these global process standards into system configuration standards
Lead development of global desktop procedures, operational guidelines and templates, and key stakeholder briefing packs
Lead the approach for deployment of new and improved process standards and solutions.
Lead definition of user requirements to enable the development of functional and technical specifications by the products team, user experience team and global technology team
Lead engagement with key internal stakeholders to enable the development of their deliverables based on NGA’s global service standards
Lead the collection of data points that allows to identify value and non-value-added process and system steps
Educate internal and external stakeholders on our global service standards and product features
Represent Service Delivery Architecture as part of sales/pre-sales efforts as appropriate
Contribute to any project across the TIS organization when needed
Skills and Experience

NGA Human Resources offers you the opportunity of building a career in a vibrant, agile and growing organization, yet one with truly global client relationships and a wide range of opportunities. As a business, we have a clear sense of who we are, where we’re going and how we’re going to get there.

At NGA HR, we’re dedicated to our clients, and we operate as a single, global team striving for excellence and innovation in everything we do. Talk to NGA HR and discover what A World of Opportunity can mean for you.

Required Skills for this position:

Bachelor’s degree or master’s degree or equivalent combination of education & experience
Expert knowledge of all aspects of your domain expertise
5 - 8 years of operational experience within the requested domain expertise
2 - 4 years of experience in operations outsourcing experience
PC Literacy – Word, Excel and Power point, MS Visio and/or other Process Flow software (advanced level)
Superior language proficiency in English
Systematic approach to problem solving with a desire to create a better future for our associates and clients (design thinking)
Excellent written and verbal communication, teamwork & interpersonal skills
Strong analytics skills
Client and quality focused
Ability to negotiate skilfully to achieve the right outcome for all parties including management, senior leaders and customers
Ability to collaborate and work in a global team environment across different geographies as well as work independently and make sound decisions