Extended Warranty FAQs

Frequently Asked Questions Regarding Extended Warranty Coverage

What does an extended warranty cover on a furnace or an air conditioner?

Typically, an extended warranty covers the failure of a part or component of the product due to the malfunction of the unit or one or more of its parts or components. The extended warranty is on the furnace, boiler, or air conditioner and not on accessory components not included as part of the equipment. Examples of accessory components:

Thermostats (not specifically covered)

Condensate pumps

Registers

Humidifiers

Ultra violet air purifiers

Filters

Air vents (boilers)

Backflow preventers (boilers)

Zone valves (boilers)

Pressure reducing valves (boilers)

Expansion tanks (boilers)

… any item not included in ‘box’…

Therefore, an extended warranty typically does NOT cover:

Failure caused by lack of electrical power (external fuse or circuit breaker blown, switch turned off, meter failure etc.) or lack of natural gas (gas line shut-off, problem with meter, etc.). Why: The unit would have functioned correctly with power or fuel – not the fault of manufacturer.

Failure caused by lack of maintenance (plugged filters, lack of cleaning, plugged condensate lines, dead batteries, etc.) Why: The manufacturer requires maintenance to be performed on the unit; maintenance related failures are excluded.