Changed email address, no longer recording history

I changed my outlook account username from user1@domain1.com to user2@domain2.com and ACT no longer records history when I send mail to my ACT contacts.

The mailserver is the same, the actual outlook account is the same - I just changed the username. The address books are the same, the ACT database is the same and still set as an additional address book in outlook. I stopped outlook, act and the act syncronization service - made the change to the username - and then restarted and reconnected.

I'm assuming I missed something here, but I can't figure out what it is.

Re: Changed email address, no longer recording history

Hello Jason,Welcome to the Sage ACT! Community. Did you want it to record history when sending an email to a database user? You can turn this setting on/off under the Admin tab in Preferences. This is a machine-by-machine setting.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.