I ordered this cart because it plainly states that it works with all General Pump hose reels. However, I have the General Pump DHRA50300 3/8" x 300' Charcoal Grey Steel Hose Reel with Flat Sidewalls. The cart does not work with this reel as the reel is too big. I won't return the cart because if you return an item, they charge 25% "retesting fee" (really? a retesting fee for a cart?), along with charging you for their shipping to you, and you have to pay shipping to return it to them. What's the point if I'm only going to get back less than half of what I paid for it.

I ordered this cart because it plainly states that it works with all General Pump hose reels. However, I have the General Pump DHRA50300 3/8" x 300' Charcoal Grey Steel Hose Reel with Flat Sidewalls. The cart does not work with this reel as the reel is too big. I won't return the cart because if you return an item, they charge 25% "retesting fee" (really? a retesting fee for a cart?), along with charging you for their shipping to you, and you have to pay shipping to return it... more

Greg Does Not Recommend This Product

Product Expert

Greg,

The notes on your file show that we have already arranged to have the unit picked up at our expense and that there will be no restock fee charged.

General Pump told us this cart fits all of their reels- so I'll be happy to check with them to find out why your GP reel doesn't fit, and update our website accordingly.

Since this unit ships from GP, it would need to go back to them if a customer changed their mind about their purchase- and GP charges us a restock fee to check returns and repackage them.

If there's a problem with the way something is made, or in this case if GP gave us an incorrect description, then we work with GP to either get you any adapters needed, or have the unit picked up at their expense- that's only fair.