The ITSM Review are excited to be confirmed as official media partners for Service Manager Dag’s upcoming event – User Central being held on 17th March 2016 in The Netherlands.
This is the 15th Event hosted by Service Manager Dag. Their events are renowned for bringing different cultures, notable personalities and wonderful experiences under one roof.
This year’s...

Join our own Vawns Murphy and hear from Independent Market leaders about what businesses are adopting for IT Service Management and Business Process efficiency.
On 19th November 2015, Cased Dimensions, Microsoft and Vawns Murphy from the ITSM Review will deliver a webinar to outline how large and small businesses are aligning Business Process with IT Service Management Process to enable Business...

Ahead of our joint workshop with the BCS on the 17th of November we speak with 2 experts to discuss all things SIAM, people & culture.
Podcast Guests:
Dave Kelsey, BCS
Steve Morgan, Syniad Solutions Ltd
Podcast Topics:
SIAM Skills Workshop
What is SIAM?
The interest in SIAM
When is SIAM right for me?
Culture change
What skills do I need for SIAM?
What’s available in the market?
Are...

Tuesday 17th November 2015. 12.00pm to 4.30pm, BCS Offices, London.
Introduction
Following the success of the first SAM Skills workshop, The SIAM Skills Workshop is a free to attend, joint event brought to you by BCS, The Chartered Institute for IT and the ITSM Review.
Run over an afternoon, starting over an informal lunch, we invite you to join us for an independent Service Integration...

Next on the chopping block for our independent reviews: The workhorse of ITSM; Incident Management
Our next Group Test will explore the core deliverable of Service Management:
Incident Management.
Our Group Tests review and compare the features and strengths of technology for a particular use case.
The aim of the review is to support prospective buyers with their selection process by providing features...

IT and ITSM are at a crossroads, where they are being pulled in several directions. On the one hand there is high demand to speed up, be innovative and engaging, yet they must also ‘keep the lights on’ and protect the IT assets of their organisations and customers.
With the spread and complexity of technology and searing the pace of change, most IT organisations need to wake up to the fact that...