I feel your frustration. There are many features that CC has altered or removed over the years that adds to the time it takes to complete tasks. Quite often I find myself complaining that the engineers must be drinking too much Red Bull and Vodka as most of the features they add make no sense or completely convolute a simple process into a multi task process that becomes worthless. Arrgh! I am however, one of the lucky ones that is being allowed to test the beta version of a campaign search feature. Over the course of this last year this test version has gone through a few changes, mostly all for the better. Once it is released I think you will be happy with it. I have to say that the testing process is painfully slow but the engineers, or whoever, are listening and the product is improving.
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This situation is especially true, only in reverse for organizations that deal with children, schools, clubs, etc. where an parents email address is used to send information concerning a child. It used to be available to have one email associated to multiple contacts. Ie. moms email mom@cc.org was used for john in the third grade and sally in the 6th grade. Mom , Sally and John were each individual contacts with the same email address. Sally was on a list titled 6th grade and John was on a list titled 3rd grade. The 3rd grade teacher could send a notice to the class list with the greeting dear John and John's mother would receive the email seeing it was addressed to John. She knew immediately that the email was from his 3rd grade teacher. Conversely the Principal could send an email to the entire school and with CC policy of not sending duplicate email to the same address Mom would receive only one email regarding all her children. Today this is not possible . To send information information specific to an individual child requires that child to have their own personal email, which even today is is still not the norm. Please bring back the ability of one person having multiple emails, and one email having multiple contacts. I worked so much better for those of us who deal with families.
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Read my solution above, posted on 7/8/2016. We have been using this method to resend to clients that have not opened an email, or that we wish to resend again as a reminder. You can use this same method to send an existing email to a new list. Just open the list you want to send to, click the select all checkbox, go to quick send, select the email and send. Takes 1-2 minutes tops.
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Well you have done it again. As a customer since 2004 I have seen my fair share of changes to Constant Contact's Contact management. From driving school districts crazy with the elimination of duplicates, to the horrid debacle of August 2013. You are constantly (pun intended) removing key features or dumbing down your product so that the dolts of the world might be able to use it at the expense of those who use it at a higher level of sophistication. So now your latest "new and improved feature" is to automatically delete contacts when deleting a list. We used to have the option to just delete a list or delete a list and its contacts. Why on earth would you take away the option of deleting a list without deleting contacts. Please bring back the option to delete a list without deleting its contacts. Sheese, who dreams up these improvements? Thanks for listening.
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Once a campaign has been scheduled but unsent, allow us to visit the campaign scheduling page without having to unschedule. This will allow us to check schedule information that is unavailable elsewhere without having to unschedule and reschedule.
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Hi Patrick, Both opens and 'Did not opens' are important. At this stage for us, it is the unopens (is that a word?) that we want to identify. The problem with unopens is ensuring that they indeed are not opening something we have sent. Contacts that never open can be sent a specific campaign designed entirely with one focus, on being opened. A contact that never opens is treated differently than a contact that opens 1 out of ten or twenty campaigns. If we could track the infrequent opener, then send only campaigns specific to their interests, that would be a big help and we would receive fewer unsubscribes. I have used your technique of creating the 'Did not opens' list. It's very time consuming, and while it is helpful for the unopeners, it is of little value for identifying the infrequent opener's campaign likes (unless you have a trick up your sleeve you would like to share. Thanks for listening Dave t is more important to see a contacts engagement where they do not open most campaigns but do open some.
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The article you refer to is not very useful information unless you want to go after contacts who did not open a specific campaign. I think LetiziaZ and I are requesting a method for compiling contacts that are not opening campaigns (or who ARE opening campaigns) over a period of time so that we can target those contacts with specific campaigns designed to increase opens (for those who are not opening) or kudos and benefits to those who are opening on a regular basis. Your educators on the west coast have been pushing this concept in their seminar/webinars for at least 2 years, but when queried as to how we can accomplish this task they have no answer or they refer to the CC team for solution. To use email marketing efficiently we need this information, otherwise we are left with the shotgun approach to marketing that overloads every contact with too many campaigns that may not be in their interest and causes them to unsubscribe.
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Since 2004, 62 Pages of comments, thousands and thousands of requests, Constant Contact users should have figured out by now the campaign search feature is not going to happen. Long term users like myself just chuckle and shake our heads when someone requests this feature. Since the search feature is not going to happen, why doesn't CC educate us how to best work with the system in place. How do they name their campaigns, or what work-arounds do the employees of CC use to make searching campaigns easier. Come on CC tell us how to do it!
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I have had the same problem for a few years now. I use a Mac and Firefox also. I usually see the problem when deleting or adding a few words from a sentence and more often when reformatting from left justification to center justification. Can sometimes strip the line break in html but have found easier to select and remove the offending text including several lines above and below, run it through a text editor to strip the code, and then replacing the text back into the block. If this doesnt work I either call CC and have you fix it or after hours and on weekends now, delete the offending block and build a new one. This situation can happen in a virgin text block, a block that was copied, or one that has had imported text. And yes Caitlin, we run everything, - except for virgin text - through a text editor to strip code before placing in a block. I find it interesting - and I do agree with you - that you recommend using a text editor instead of the CC paste option to import/paste text directly into a block without styles. Why?
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Hi Paul, I appreciate your comments but really, A/B testing has been suggested and requested for almost as long as I have been a customer and I started in 2004. For those long-term customers who were here before August 2013 I appreciate the comments of the clients who have commented on the reduced functionality of CC in favor of a simple product suitable for the novice user. You mentioned in your response the "target customer". I would really like to know the characteristics of the CC "target customer". Knowing the level of sophistication of the "target customer" will help me understand your constant dumbing down of the program. If I know that you are truly designing it for the novice user it will keep me from griping so much every time your team adds a "new and improved" feature that actually takes away functionality. Please forgive the negative tone. I write because I care about CC and want it to do well. My organization uses it almost daily and even with all its flaws and reduced functionality it still offers enough robust features to continue its use. BUT, the steady loss of features over the years in favor of simplification has made it a less sophisticated product that is causing more frustration, generating more calls to customer service, and taking longer to produce a campaign. I would be happy to join richflyte in bringing the pizza and beer to get things moving. Thanks for listening Dave Ross CC user since 2004
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Nooooo! Do not remove the ability of one contact to have multiple addresses. If you do, please keep in mind that some contacts have seperate home and work email addresses and receive different campaigns depending on whether the campaign is work related or pleasure related.
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just select the client by checking the box to the right of the client in the contacts page and go to more actions at the top toolbar and select quick send. This works great if the campaign you want to send is in the mors recet 10 sent. If any further back you have to do the multi step process which, I agree is cumbersome.
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You are so on the money. Once again CC has issued a new and improved feature by making it even slower and more difficult to use. If you have 20 - 50 emails this probably works but if you have more than 50 (we have 400+) to have to scroll down and down again and again takes forever. And the customer specialist sneeringly suggested that all I had to do was change the sort to get to where I wanted to go. Tell me how that works for you when you want to find "LOP MZT 2017". This new and improved feature makes old system which was miserable look good in comparison. Give us the ability to search by name or date or at least let us list more than 25 campaigns at a time and click different pages.
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Please bring back the ability to rename a sent campaign. We asked for this for years, you finally gave it to us, and now after just a short time, you have taken it away. Please Please Please bring it back!
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Yes, the total number exists in reports after the send, but it would be more useful to have that number before we mail. Displaying the total number of emails on all lists is a useless piece of data.
Please return the total send to the SCHEDULE page
I will take this moment to gripe that the total number of sent no longer is available when viewing emails in the MY EMAILS page. What good is a percentage if you do not know the number it was derived from.
Please return the total send to the MY EMAILS page.
Thanks
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Hey Hannah,
Isn't this already available from reports? If the error the person is looking for is a bounce type, then you can tag the bounced contacts from email reports and export the contacts to a CSV or Excel and then have fun correcting the errors.
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Please allow us to vote against ideas or functions that we would NOT like to have implemented. Currently you can only vote for an idea, never against it. There are many new ideas in feedback that are being voted on that users who are against the idea are screaming on the side lines NOOOO! BAD IDEA! But do not have the ability to vote against the idea. Lets be more open to both negative and positive comments.
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It is important for my company to have multiple names sharing one email. These contacts are most often on different lists and receive emails specific to that list. It is a problem however when we send a general email to all lists. Then the one email address receives multiple emails addressed to each individual at that shared address.
The simple solution is to have a switch that allows the sending of multiple email to the same address or to only send one email to multiple contacts sharing an email address.
This has become a huge issue for my company and the many elementary schools that use CC. The current process is unworkable and seriously needs to be addressed in an open forum of CC users.
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On the home page and email list page please return the count of total opens. Changing to percentages is fine for the mobile vs computer but a percentage is not effective unless you know the total sends. The open count is the most important piece of data that I want to see first. The rest I can get at leisure in reports.
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We have over 40 different lists that a contact may be assigned too. The most common unsubscribe we get is from someone receiving the wrong email message. This is usually caused by mistakenly adding an inappropriate list to a specific email. Reviewing an unsubscribe email list history is very helpful in preventing others from being sent an improper message. Without that information we don't know the list that was inadvertantly added to an email send.
Please let the email list history of an unsubscribe remain in the contact profile.
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This is an important issue that isnt getting any attention. The status of new idea for showing the unsubscribe date is false. I have brought this up several times in the past years. I will disagree however concerning when a person is added, It is important to my organization to know when a person is added.
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Ah yes, another CC "improved product feature". Yes I know that is a bit snarky, but as a 10 year customer who is using the "new and improved" version of Library and Contact Management almost daily for more than a month, I feel like I am allowed. So here is my latest... You can no longer sort your images, period. No alpha sort, no upload date sort, and no most recent sort. NO SORTS what so ever. You now have the privilege of finding your image by name. WHAT AN EXCELLENT IDEA! I now get to create a separate list of image names in a word or excel file. Then when I need an image I just exit CC open the word doc library, look up the name of the image I need, exit the word doc and return to CC, search for the image and presto I have it, Oops! It is not the right image so I either get to scroll through all my images or exit back to the word file again. Now when I find my image I get to use another "new and improved feature". I get to leave Library, go to the edit page of the email I am working on, and then go through the insert image process. I just can't thank you enough for this "great new feature"! Just how much Red Bull and Vodka did your software guys consume when they were thinking this one through? Yes, I know that was a cheap shot. But after a month of long discussions with the CSRs and lots of feedback about the numerous product deficiencies, serious bugs, and glitches - Gail Goodman please take note - there has not been one communication from the higher ups acknowledging the difficulties that many of your customers are having. Nor has there been any timetable given for fixes to the serious bugs that have been reported. Those of us who are loyal customers care about CC and we want it to work. But, you have got to give us a bit of hope that it will get better.
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I need to be able to remove some contacts after selecting all in a list. CC no longer allows you to remove individual contacts from multiple pages after selecting all. A great example of another "new and improved feature"
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When in the my contacts page, you remove a contact, CC takes you back to the first page and not where the contact was. If you have a multi page list this is a very tedious process. Example: Step 1. Scroll to bottom of page to move to next page, 2. scroll down to find contact, 3. remove contact, 4 CC returns you to page 1, 5 repeat steps 1 until you arrive at the page you removed the last contact from. CC should, after removing the contact from the list return you to the spot you were at.
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Need help. Select ALL contacts in a list fails if you scroll to another page. Example: if you select ALL in a list with more than one page of contacts, and deselect certain contacts on page 1, then move to page 2, CC deselects all contacts When selecting lists to send during email scheduling, clicking all lists will only select the first two lists. You must then click each list you want sent to.
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This usually occurs when viewing a list and spotting errors or needing to modify a contact within that list. Not being able to go back to the departure spot on the list is the time consumer. Function would look like this: 1 open list 2 scroll and select contact 3 edit contact 4 save/cancel edit the contact; then repeat 2 select next contact 3 edit contact 4 save/cancel edit the contact. With large lists, reopening the list and scrolling through pages of contacts to return to the next contact on the list is a big time waster,
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