FAQ

Where can I purchase your products?

Every piece is made to order and available exclusively through Lake + Wells and select partners. Contact us to request a quote.

What finishes do you offer?

We are always developing new finishes with our Artisans. Check with us to see what our current standard and custom finishes are.

Is your lighting UL listed?

We use all UL-listed components. However, not all of our fixtures are officially UL-listed. (Any listed fixtures are designated so on the tear sheet). If your project requires UL certification, we can work with you to order a field evaluation for your specific installation. More information can be found here.

Do you accept returns?

Because of the hand-made nature of our products, we are not able to offer returns.

Do you offer bulk or contract sales?

Can I customize a fixture?

Most likely, yes. We work directly with our Artisan’s on a made-to-order basis, so most of our products have some level of customization available. Get in touch for a quote.

How do I clean and care for my fixture?

Every material and finish we offer require different methods of care and cleaning. See the full list here.

Where are your products made?

While we do all our final assembly in the U.S., the origin of each product varies. We work with master Artisans and small-batch specialty manufacturers from all over the world depending on who is best able to achieve our stringent design objectives.

How long is your lead time?

Each product is made-to-order, therefore our lead time varies depending on the availability of our Artisans. Typically this can be between 8-10 weeks, but we will provide an estimation on your quote. If needed, sometimes we can accommodate an expedited order. Please let us know your installation date when requesting a quote.

Will my order look exactly like your photographs?

Short answer: Not exactly. Long answer: Our products are hand made, made-to-order, and crafted using traditional techniques. This results in pieces that are imbued with just enough hand-touched imperfection to make each one subtly unique and purposefully one-of-a-kind.

Do you do custom design work?

Absolutely! We have many years of product development experience and we work with some of the top Artisans and specialty manufacturers in the world. Get in touch with some information about your project and we can discuss more.

How do I get in touch?

The best way to contact us is to shoot us an email: info@lakeandwells.com. However, you can also call us at (312) 380-9498. Our office is located at 182 W LAKE ST, UNIT 2101, CHICAGO, IL 60601.