More Space

In my Nice Things post, I hinted at an essay I was working on. Now, its official. I’m one of nine (soon to be ten) contributors to the More Space project. For my part, I’m contributing a 10,000 word essay on customer service and innovation in professional services firms. Here are the others involved:

Todd Sattersten is putting this all together. There will be a book, as well as on-line access to all of the essays. For more info, check out the blog. I’ll have more on my progress when I start making some.