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Frequently asked questions

What is Hiway's routing number?

Hiway's Routing Number is 296075933. Visit our Direct Deposit page for a check illustration to help you locate your routing and account number and explain what you will need to set up Direct Deposit and Automatic Payments on your Hiway account(s).

Where can I use my ATM card without a fee?

As a Hiway member, you have access to an extensive network of surcharge-free ATMs. Find an ATM or branch location near you.

How do I find my account number?

Your account number is a 12-digit number used for transactions outside of Hiway, including Direct Deposit and electronic withdrawals.

The check illustration on our our Direct Deposit instructions will show you where to locate the number on your checks. If you do not have a checking account with us, please contact a Member Service Representative and they will provide you with the necessary information.

How can I change my ATM or debit pin number?

You may change the PIN on your Hiway debit card or ATM card by calling 866.985.2273 from the phone number you have listed on file with us. For PIN changes to your Hiway Visa, please contact a Card Services Representative and they will assist you as this requires a PIN to be mailed to you. You should receive it in approximately one week.

Can I get my tax form online?

Yes! You can access your tax forms through our eDocuments portal. If you do not currently receive eDocuments — log into Online Banking and click eDocuments, which is located in the left side list of items on the Accounts page. Then simply mark the eDocuments option and click the Change Setting button.

You must enroll electronically in Online Banking using the directions listed above. Member Services cannot perform the enrollment on your behalf over the phone or in person.

Can I get a copy of my statement?

If you are a online banking user and are enrolled in eDocuments, you may log in to view and print up to 24 months of past statements. If you are receiving a paper statement and need a copy, please contact a Member Service Representative. Please refer to our Services and Fees regarding the fee for a copy of your paper statement.

My card was lost or stolen!

Debit and ATM Cards

If your Hiway debit card or ATM card has been lost or stolen, please call 866.820.8772 immediately. Doing so will eliminate any liability for fraudulent activity on your accounts. Cardholder Services will place a stop on your current card(s) and order new card(s) for you.

If it is convenient for you to visit our Main Office or Fort Snelling Branch you also have the option to come in and get a replacement card on the spot, otherwise cards will be mailed and would be received in 7 – 10 business days.

*Not available at all branches or for all account types

Visa Credit Cards

If your Hiway Visa® Credit Card has been lost or stolen, please call 800.449.7728 immediately. Doing so will eliminate any liability for fraudulent activity on your accounts. Cardholder Services will then place a stop on your current card and order new card(s) for you.

Your replacements card(s) will be mailed to you and would be received in 7 – 10 business days. Instant card issue services are not currently available for credit cards.

Apple Pay® Users: Once your card has been reported lost or stolen you will no longer be able to use the card in Apple Pay. After you receive your replacement card, you will need to add your new card into Apple Pay.