On my blackberry Pearl I can't view any media (or listen to music). If I try selecting a picture it says "unable to display file/where the file is saved/file"

This happened after I connected my blackberry to my computer (I installed the drivers). I do know my friend tried connecting my blackberry to his computer while I was at his house but it didn't go because I didn't have the drivers on me (I was still able to view pics and such after that).

Would wiping help? I'm not sure this is my first blackberry device.

Any help would be appreciated.

beyondalegend

06-21-2007 07:01 PM

Connect your BB to your computer and turn it to mass storage mode. Open the drive and copy the entire BB folder to your desktop. Format your memory card (assuming you have one) on your BB, reconnect it and then transfer the BB folder from your desktop to your BB. This happens every now and then, Good luck(y)

kyake

06-21-2007 10:28 PM

Media Won't Work

I'm having the same exact problems. My Pearl allowed me to view/listen to the preloaded media when I first got my phone, but after connecting to my computer, it no longer can support the media. I followed the steps with reformatting my media card, but it is still having issues. It's frustrating...to say the least, so if there is any other advice, it would be greatly appreciated.

Placebo

06-21-2007 11:19 PM

Quote:

Originally Posted by beyondalegend
(Post 576756)

Connect your BB to your computer and turn it to mass storage mode. Open the drive and copy the entire BB folder to your desktop. Format your memory card (assuming you have one) on your BB, reconnect it and then transfer the BB folder from your desktop to your BB. This happens every now and then, Good luck(y)

I tried doing that but it didn't seem to work.

Maybe I'm doing something wrong? Could you post the process step by step?