BSNL has been asked to compensate a customer for disrupting telephone connectivity, without valid reasons. In the second case, an Insurance company would pay a consumer Rs 5,31,320, for refusing to compensate him on various excuses.

JAMMU AND Kashmir State Consumer Disputes Redressal commission, on May 9, 2008, passed two citizen-friendly verdicts, directing an Insurance company and the Telecommunication department to compensate two customers for rendering insufficient services.

In one case, the commission directed New India Assurance Company Limited (NIACL) to pay Rs 5, 31,320 to Haji Ghulam Rasool Sofi, son of Late Abdul Rahim Sofi, of Handwara, Kashmir, whose insured stocks in trade were gutted, 11 years back, in March, 1997. This Insurance company, all these years, was refusing to compensate the complainant on various excuses.
The commission, while delivering the judgment, asked the company to compensate Haji Ghulam Rasool within two months failing which, the complainant would be entitled to interest at the rate of eight per cent per annum from the date of loss.
In another case, the commission directed general manager Bharat Sanchar Nigam Limited (BSNL), Srinagar, to pay a compensation of Rs 10, 000 to Baba, besides Rs 4, 000 as cost of litigation, for disrupting telephone connectivity, without any valid reasons, from June 23 to December 18, 2005.