Category Archives: Communication

Communication today is real-time, all the time. Thanks to the continuing innovations in technology and the rapid rate of adaption, events that occur around the world – or across the street – are now capable of being seen by millions of individuals. And it’s not just the “viewing” that is important – it’s what effect those views have on the individual watching them.

The social media platforms that exist today, as well as those which are being developed and will be the next big thing, can have a far-reaching impact on the ministries of your church.

Are you taking advantage of them? Or, do you feel like they take advantage of you? Is social media creating communication traction? Or is it becoming a constant distraction?

Every church has a story that can change the course of people’s lives but how do you share that story beyond your four walls?

Throughout these pages, you’ll find simple strategies for creating powerful content that can connect your church to the people who need the life-changing story of Christ. Leading church communications specialists break down complex social media themes, providing accessible, practical answers to questions that all churches face, such as:

What should I be posting based on my goals?

How do I use social media as a tool to foster community?

How do I get the people I’m trying to reach with social media?

With this book, your church will be ready to reach one of the biggest missions fields today: the billions of active users on social media. Topics include:

Why Social Media?

Content Strategy

Story: Your Church’s Story & God’s Story

Connecting with Your Church

Reaching Your Community

The book includes recommended books, websites, blogs, and other tools to help you develop your social media presence.

A SIMPLE SOLUTION

The power of story to captivate people and move them to action has been used by leaders for thousands of years. From the earliest oral traditions passed from generation to generation to cat memes that have a lifespan only as long as it takes to view them, stories can be a powerful communication tool.

The platform of social media can take the power of story and communicate it instantly to hundreds or thousands of people. With it, you can connect with people at work, at home, in the car, at the store – literally almost anywhere.

However, that same platform can turn off hundreds or thousands of people if it is not used in a way that aligns with the rest of your church’s story.

Your social media strategy should fit into everything your church communicates, which means it must fit into a bigger story.

The best way to bring social media into a bigger story is to use it to help tell the three bigger stories already happening around you: your church’s bigger story, your community’s bigger story, and God’s bigger story. Identifying each one is the first step in understanding how social media can complement – and not compete with – everything you do.

Connect to Your Church’s Bigger Story

There’s a good chance your church has boiled down its work into one simple mission statement. Everything you do as an organization – from program and marketing to human resources – should fit into this concise statement. That includes social media.

Every picture and video, post, and reply is aimed at furthering your mission,

Connect to Your Community’s Bigger Story

If you look long and hard at the community you live in, there’s a good chance you’ll see groups of people gathered around certain ideas. Your community is crawling with bigger stories.

Knowing your city’s DNA can help you use your social media efforts to tell your community’s bigger story. Find one or two of those stories and engage your social media efforts to tell it.

Connect to God’s Bigger Story

If your church incorporates Christian doctrine into everything you do, why shouldn’t you include social media? If we meet, pray, and serve because the Bible tells us to, may Scripture offers direction can be guided as well.

It might seem a bit trite, but the more you can connect your social media strategy to the words God has given us through Scripture, the better. Simply put, obeying God’s bigger story can help your social media to tell a bigger story.

Make a chart tablet sheet for each of the three “bigger stories” listed above. Draw a vertical line down the middle of each chart tablet under the title.

In a team meeting, ask your team to review each of the three chart tablets and list social media actions that you are currently doing for that topic. Complete each of the three chart tablets in a similar manner.

Next, evaluate the lists. Are these actions effective? How do you know? How are you measuring effectiveness? Is there something you could be doing, but are not, to make the action more effective? If so, assign responsibility for someone on the team to ensure that is done.

Next, ask your team to review each of the three chart tablets and list social media actions that you should be doing for that topic. Complete each of the three chart tablets in a similar manner.

On another chart tablet, pull out the actions you should be doing, and group them under similar headings. For example, all actions under “Instagram” will be written under that heading. After you have grouped the actions by category, discuss as a team which are the most important for you to accomplish first.

Pull out the top three items, and assign responsibility, a timeline, and checkpoints for each. At a future meeting, discuss the status of each.

After the top three have been accomplished, measure their effectiveness, and review with the team how they need to be revised, left as is, or scrapped.

Follow the same process with all items on the list, three at a time, until all have been implemented.

There is really no situation much worse than finding yourself caught in a presentation or conference where the person speaking has something important to share, but remains clearly unable to share it. Those moments are a great reminder that, in order to reach someone with the message of the gospel, we first must be able to capture his or her attention.

As a church leader, you may be confident and used to speaking in front of audiences of all sizes. However, truly connecting with people requires more than confidence and experience. Great communicators have a plan for developing their message to present it in a compelling and engaging way.

Since taking over TED in the early 2000s, Chris Anderson has shown how carefully crafted short talks can be the key to unlocking empathy, stirring excitement, spreading knowledge, and promoting a shared dream. Done right, a talk can electrify a room and transform an audience’s worldview. Done right, a talk is more powerful than anything in written form.

This book explains how the miracle of powerful public speaking is achieved, and equips you to give it your best shot. There is no set formula; no two talks should be the same. The goal is for you to give the talk that only you can give. But don’t be intimidated. You may find it more natural than you think.

Chris Anderson has worked behind the scenes with all the TED speakers who have inspired us the most, and here he shares insights from such favorites as Sir Ken Robinson, Amy Cuddy, Bill Gates, Elizabeth Gilbert, Salman Khan, Dan Gilbert, Mary Roach, Matt Ridley, and dozens more — everything from how to craft your talk’s content to how you can be most effective on stage. This is the 21st-century’s new manual for truly effective communication and it is a must-read for anyone who is ready to create impact with their ideas.

A SIMPLE SOLUTION

It’s one thing to give a good presentation that your audience seems to enjoy. It’s quite another thing to create a unique, exciting, and memorable experience that has your listeners on the edge of their seats, and more importantly, ready to act.

Would you like to make a lasting impression on your listeners? What if you could design an experience that leaves them in deep thought, changes their worldview, or best of all, changes their lives?

In order to do something like that, you have to connect with your audience.

Knowledge can’t be pushed into a brain. It has to be pulled in.

Before you can build an idea in someone else’s mind, you need their permission. People are naturally cautious about opening up their minds – the most precious thing they own – to complete strangers. You need to find a way to overcome that caution. And the way you do that is to make visible the human being cowering inside you.

Hearing a talk is a completely different thing from reading an essay. It’s not just the words. Not at all. It’s the person delivering the words. To make an impact, there has to be a human connection. You can give the most brilliant talk, with crystal-clear explanations and laser-sharp logic, but if you don’t first connect with the audience, it just won’t land. Even if the content is, as some level, understood, it won’t be activated but simply filed away in some soon-to-be-forgotten mental archive.

Five suggestions to make that vial early connection:

Make eye contact, right from the start. Scientists have shown that just the act of two people staring at each other will trigger mirror neuron activity that literally adopts the emotional state of the other person.

Show vulnerability. Willing to be vulnerable is one of the most powerful tools a speaker can wield.

Make ’em laugh – but not squirm. Audiences who laugh with you quickly come to like you.

Park your ego. The purpose of your talk is to gift an idea, not to self-promote.

Tell a story. We’re born to love stories. They are instant generators of interest, empathy, emotion, and intrigue.

To help you develop the concept of connecting with your audience, practice the following exercise the next time you are speaking.

A few moments before you prepare to step up to the podium or center stage to speak, pick one person in the room to focus on – for example, a young man in the middle of the room about halfway back.

Think about that man. What does he know and need to know in order to respond favorably to your message?

As you begin to speak, make eye contact with the man, and as you do, reach out toward him with an appropriate hand gesture. As you hand extends, your body will naturally follow. As you lean forward, your head will dip into a head nod, which will cause the man to nod back to you involuntarily. In order to maintain your eye connection with him, you will have to look up through your eyebrows, causing them to rise, making your features expressive.

When you practice the actions above while speaking, you are setting the tone for the rest of your presentation by making a connection to your audience.

Excerpt taken from SUMS Remix 52-1, published October, 2016.

Part of a weekly series on 27gen, entitled Wednesday Weekly Reader

Regular daily reading of books is an important part of my life. It even extends to my vocation, where as Vision Room Curator for Auxano I am responsible for publishing SUMS Remix, a biweekly book “summary” for church leaders. Each Wednesday I will be taking a look back at previous issues of SUMS Remix and publishing an excerpt here.

With so many messages competing for people’s attention, how can we most effectively tell our church’s story?

Every day, your church stewards thousands of moments of truth. Every time a member talks to a neighbor, someone drives by the church facility, a ministry email goes out, a pastor’s business card is left on a desk, some interaction on behalf of the church has transpired. Every time these events happen, the church’s vision grows brighter or dims in the tiniest little increments.

The leader’s role is to crank up the wattage.

Today’s culture is more connected than any time in history, but all of this connectivity comes with a price. We live in a world that’s become cluttered, distracted, and disrupted by social media, with the average person receiving as many as 5,000 messages a day in one form or another. If you’re a pastor, nonprofit leader, artist, filmmaker, entrepreneur, or creative professional in this hyper-connected, highly distracted world, how do you get your unique idea, project, or vision on the radar of the people who need to respond?

In Unique, Phil Cooke, a highly respected media producer and consultant, addresses both the challenges and the opportunities of branding and social media in the 21st century. If you have a vision or message to share with the world, Unique provides a blueprint to cut through the clutter, communicate your story, and impact your audience.

Stories inspire and capture imagination. Stories connect on personal and emotional levels. They help us develop relational connections.

That’s why it is so important for your communication toolbox to say who you uniquely are— what differentiates your church from the crowd.

The combination of the right words with powerful imagery compels engagement, insight, and memorability.

Most churches haven’t developed their story and leveraged great design to share it. Don’t miss the opportunity to tell your church’s story with design so you can really extend your reach. Shouldn’t the church connect and build relationships in every way possible?

At its core, branding is simply the art of surrounding a product, organization, or person with a powerful and compelling story. At its most basic level, branding provides answers to the simple human need to differentiate one thing from another.

The goal of branding is to win the hearts and minds of the largest audience possible and imprint an indelible story around your vision.

The power of these stories and the hold they exert over our lives is remarkable, and many would say the power of story is embedded in our genetic makeup. From the ancient days of the Israelite storytellers who recited the epic chronicles of Abraham, Isaac, and Jacob, to the writers, preachers, and filmmakers of today, we are a story-driven people, and we use stories to make sense of life.

Stories work because we want to experience the emotions, feelings, and passions of others who have encountered the challenges we face each day.

During Jesus’ short time of ministry on earth, He had to teach a message that wouldn’t simply change people during His lifetime, but transform the world for ages to come. If you had faced that challenge, what would you have done?

Jesus did what many pastors in that position would probably consider a career killer: He started telling stories. Most of Jesus’ stories were just everyday people doing everyday things. They weren’t particularly exciting, romantic, or even thrilling.

Stories drill deeply into your brain and explode later with meaning. Sometimes the meaning comes when you least expect it. Stories impact audiences because each person interprets the story in light of his or her own personal situation and experience. As a result, the impact is far greater than a simple object lesson or teaching session.

In many cases, you can interchangeably use the words “brand,” “story,” “identity,” and, sometimes, “reputation.” Branding is about building trust and loyalty and extending your relationships far beyond a single transaction.

Stories are the central focus of the art of branding.

Phil Cooke, Unique

A NEXT STEP

How well does your brand tell your story?

Here’s a question for you: What’s the Nike brand all about? If you said “Just Do It” you would be incorrect – that’s their tagline. Their brand is really their mission – “Bring inspiration and innovation to every athlete* in the world.” (By the way, the * is further explained by Nike as “If you have a body you are an athlete.”)

How much more important, and eternal, is the mandate of the church than a shoe company?

How well defined and well lived, and resultantly effective, is our church at telling our story?

Does our story create movement and reflect the heart of God for the church or is it just words on a website or worship service bulletin?

Many pastors tend to be skeptical of investing time and resources into working on statements of identity like mission or values or taglines, especially when things around church “feel” like they are going well enough.

When any organization lives their mission, the results are seen – and life change becomes possible. The marketing video from Nike sums up why, for them, people living out their mission is more important than people knowing their tagline. And shows how good they actually are at living it, better than most churches.

What are three stories of life change that capture the essence of your church’s brand? How does your church’s mission statement move beyond generic statements to reflect these examples of your unique calling?

With the Gospel at the center of everything we do, the church, by its nature, is a message-centric organization. Jesus, the greatest story-teller of all time knew, before science showed us, that people are simply hard-wired to respond to story and images. And today’s world is becoming ever-increasingly visual, with selfies, Facebook, Twitter, and Instagram.

Consider this: there are hundreds of little moments of truth – touchpoints of connectivity – that happen each day.

Each of these are opportunities to share the message of the gospel. Are you going to make them or miss them?

Just by being more intentional with your brand, you really can capture more “makes” than “misses.”

When the communication gets cluttered, tell your story in every environment with compelling consistency.

In our fast-paced digital life, church leadership teams need to be creative in order to deal with the changes coming their way today – or they risk irrelevancy tomorrow.

Creativity then, becomes a constant process for every ministry area of any church rather than an occasional requirement for the worship pastor at Christmas or only limited to those “creative” churches.

Like farmers and their crops, leaders cannot dictate creativity, but they are called to cultivate creativity. Thinking and acting creatively doesn’t just happen because a leader desires it or orders it to happen. With the right environment, resources, mindset, and vision, your team will be able to develop the required motivation to be creative on their own.

How can I unleash the creativity of my team?

Solution: Create a Brain Trust

THE QUICK SUMMARY

Creativity, Inc. is a book for leaders who want to lead their teams to new heights, a manual for anyone who strives for originality, and the first-ever, all-access trip into the nerve center of Pixar Animation—into the meetings, postmortems, and “Braintrust” sessions where some of the most successful films in history are made.

It is, at heart, a book about how to build a creative culture—but it is also, as Pixar co-founder and president Ed Catmull writes, “an expression of the ideas that I believe make the best in us possible.”

For nearly twenty years, Pixar has dominated the world of animation through joyousness of the storytelling, the inventive plots, and the emotional authenticity. In some ways, Pixar movies are an object lesson in what creativity really is. Here, in this book, Catmull reveals the ideals and techniques that have made Pixar so widely admired.

A SIMPLE SOLUTION

Among the many necessities for creativity is the freedom for a team to share ideas , comments, and critiques with one another. The flip side of that freedom is the danger of being too critical, or that critical comments are taken the wrong way.

How can leaders walk the fine line between encouraging open, honest dialogue among their team while at the same time avoiding negative, destructive criticism?

Creativity has to start somewhere, and we are true believers in the power of bracing, candid feedback and the iterative process – reworking, reworking, and reworking again, until a flawed story finds its throughline or a hollow character finds a soul.

One of Pixar’s key mechanisms is the Braintrust, which we rely upon to push us toward excellence and to root out mediocrity. The Braintrust is our primary delivery system for straight talk. Its premise is simple: Put smart, passionate people in a room together, charge them with identifying and solving problems, and encourage them to be candid with one another.

It’s not foolproof – sometimes the interactions only serve to highlight the difficulties of achieving candor – but when we get it right, the results are phenomenal. The Braintrust sets the tone for everything else we do.

Participants in the Braintrust do not prescribe how to fix the problems they diagnose. They test weak points, they make suggestions, but it is up to the director to settle on a path forward.

People who take on complicated creative projects become lost at some point in the process. In order to create, you must internalize and almost become the project for a while. Soon, the details converge to obscure the whole, and that makes it difficult to move forward substantially in any one direction.

No matter what, the process of coming to clarity takes patience and candor.

The Braintrust differs from other feedback mechanisms in two ways:

It is made up of people with a deep understanding of the process at hand and who have been through it themselves;

It has no authority – the director (leader) has to figure out how to address the feedback.

We believe that ideas only become great when they are challenged and tested.

– Ed Catmull, Creativity, Inc.

A NEXT STEP

Does your leadership team debate, disagree, discuss, dump—or do you dialogue? The group dynamics of a team can make or break your effectiveness as a leader. Imagine what could happen in your ministry if you could lubricate your team’s communication skills.

Engaging the methods of dialogue results in two-way, open communication that generates an uninhibited flow of ideas in a “braintrust” environment.

Dialogue relates to more than communication—it involves creating an environment of trust, discipline and commitment to a common purpose where teams “think together.”

With an understanding of the basics of dialogue, the team must relentlessly:

Practice listening to hear, not to react

Practice asking to explore ideas, not to judge

Practice advocating an idea that focuses on the question at hand, not to defend a position

The core of dialogue is that there is understanding and discipline on the team that the question –the problem at hand—always remains the focus of the dialogue, with the church’s vision as primary filter. It works because individuals put aside egos, assumptions, emotions and agendas to focus on the question for the good of the whole–the collective vision of the church or ministry. In a true “Braintrust” dialogue, ideas get affirmed or challenged, not people.

Auxano, the consulting group I work for, has developed a hands-on tool to use in collaborative meetings that not only reinforces understanding of dialogue and team dynamics, but personally engages each individual to enter into productive, healthy collaboration and apply what they have learned.

We call it the Collaboration Cube.

Our Collaboration Cube takes these ideas to an experiential level that not only encourages team involvement in dialogue, but gives them the ability to apply it. The cube is used by the facilitator to guide the group, and by team members to communicate within the Braintrust.

Imagine creating a “Braintrust” at your church: a unified team that can work together and support decisions because they are results that people really care about and they evolved from a shared experience. What could you do with that kind of cohesive culture? Give this method a try and watch the collective intelligence of your team and your decisions increase with results for your ministry that are unprecedented.

Creativity and innovation are the life blood of a thriving ministry. But even the most creative team can become stale or fall into a rut of the same old same old. Your actions as a leader will determine if your team stays the same, or is constantly reinventing itself.

My wife travels to Baltimore, MD at least once a month on business. Because I work for a virtual company (Auxano) with no “office,” my primary role of Vision Room Curator requires only an Internet connection to “set up shop.” Occasionally, I accompany her and we spend the evening or weekends visiting in the area. Recently we found ourselves with a couple of hours to spare before leaving Washington DC to return home. I made a list of places to visit, and we agreed on the National Geographic Museum. Located in the heart of the city just a few blocks from the White House, the Museum had a surprise in store for me:

A literal wall of all the National Geographic magazine covers since the magazine’s launch in 1888.

A story I wrote a few years ago, and updated later, immediately came to mind:

The image below, from the December 2012 issue of National Geographic magazine, once again stirred memories.

The following is an updated repost from 2009:

Images are often powerful reminders of our past. One of my boyhood memories is that of eagerly anticipating the monthly delivery of “National Geographic” magazine.

The familiar yellow border outlining an amazing photo was my ticket for travel around the country and the world. It’s a pleasure I enjoy to this day, as my mother continues give the magazine as a gift each year. Until recently, I kept them all – now going on 36 years, plus dozens of other pre-1979 issues I have picked up at occasional yard sales (but that’s another story!).

The October 2009 issue has a striking image of a redwood tree on it. As soon as I saw the magazine in its shrink-wrapped shipping bag, I was transported back to first grade show and tell: my crude drawing of a redwood tree, taken from a July 1964 NG story.

I filed that thought away, and not long afterwards, had the occasion to visit my boyhood home in Tennessee. I asked my dad (who was still living at the time) about that magazine, and sure enough, he had kept the magazines too! I pulled the issue off the shelf and thumbed through it, gazing again at living giants thousands of years old, comparing them to the same family of trees 45 years later. While I enjoyed that trip down memory lane, there was still something tugging at my thoughts.

Using the metaphor of the redwood tree, the authors described the growing and healthy church as follows:

They stand taller than any other tree, but their visibility is less a function of the numbers of their adherents, and more the magnitude of their ministries

They hold aloft an enormous umbrella of intertwined branches, which shelter a huge diversity of life in an atmosphere of peace and mutual respect

They are resistant to crisis from beyond and disease from within. Political winds do not break them, and ideological fires cannot burn them down

They put down strong, extensive root systems that intertwine with those of other Redwoods. They draw nutrition from unexpected sources, and reach out into unlikely places

They regenerate in abundance. Not only do seeds initiate new life across the forest floor, but they sprout vigorously even from the stumps of felled trees

What can your church learn from the redwood tree?

The Lesson of the Redwood Tree aside, I was again reminded of the power of the visual image in communicating. That visit gave me a sobering perspective on what it takes to deliver that image. Walking through the rest of the museum, I was struck by the lonely quest the NG photographers had embarked on: months of often-solitary work, shooting 50,000 to 90,000 images to get the few dozen that ultimately become a story.

That’s the price they willingly paid to bring their vision to fruition.

Like many parents, my coaching career began with my own kids. First it was my oldest son (now 34) and Pee Wee Basketball. After a couple of years, I traded my tennis shoes for a pair of soccer cleats, and began a 10-year run coaching various levels of soccer teams for all 4 of my kids at one time or another, often multiple teams in the same year. When my youngest son (now 22) moved beyond my coaching skills and desires, it was time to retire and become a spectator.

Of the many lessons I learned as a coach, one stands out:

If you want to be a coach, you’d better have a whistle.

Imagine a group of 14 5-year olds, most who have never participated in any kind of organized sports. Add a beautiful spring day, a group of over-eager parents, and the child’s natural tendency to just want to kick the ball. Often jokingly referred to as “herd ball”, that’s what most kids’ introduction to soccer looked like.

Over a 10-year period, I coached 14 different teams, often 2 seasons a year. The teams went from beginning level soccer as 5 year olds to Challenge level for 12 year olds to Classic level for 18 year olds. Coaching both boys and girls of all ages and skill levels, with each one bringing their unique personality to the field, it was often challenging at best to coach.

Enter the whistle.

You may consider it a throwback to a different time, but I found it quite effective for all ages of players (and quite a few parents, too). It may have been unorganized chaos on the field to begin with, but after two sharp and loud blasts on the whistle, the players would stop what they were doing and give me their attention. What I did with their attention is another story, but it’s the sound of the whistle that is important here.

It stopped everyone from what they were doing and turned their attention to the coach.

You may not be a coach, but as a leader you have a room full of team members, often doing all kinds of different activities at once. When you need to get their attention, what do you do? How can you quickly and efficiently get their attention and make the best use of everyone’s time?

Leaders need a whistle, too.

The difference between a great practice session and a good one – and often the difference between a great organization and a good one – is established in systems that allow your productive work to be obsessively efficient.

Great leaders step in with whistles – clear, distinctive signals – to make people’s practices efficient as possible – even in professional settings and even with adults.

It’s amazing how our brain can connect events separated by several years and spur us on to discover more about the world around us.

A few years ago I was consulting with a church in the Bronx, and fascinated by the subway there. Last year, I spent several days in a hotel in Nashville, TN that had its origins as the train station for the L&N railroad – which I traveled on as a boy to St. Louis, MO. Last fall, I flew into Baltimore and took the train from the airport to Union Station in DC, where I had a couple of days of meetings and sightseeing.

It will come as no surprise to regular readers that this curiosity turned to recreational research in the world of books: histories of subways in general, the ones in New York City in particular, and histories of railroads, starting with the ones in and around New York City.

Reading the book Grand Central last night, two particular passages caught my eye:

Not long after the Harlem Railroad linked the teeming city of New York to country homes in Harlem, what would become the Bronx, and the Westchester and to small Hudson Valley villages, a perceptive railroad superintendent remembered only as M. Sloat noticed a new class of customer: the repeat passenger, whose to-and-fro trips to work and home represented a potential marketing bonanza. Seizing the opportunity, the railroad initiated an imaginative fare structure for tickets based on a onetime passage or even a round trip, but on unlimited rides for six months or a full year at a steep discount from the single-fare rate.

The full fare was commuted, and with one bold entrepreneurial stroke the commuter – in name, at the very least – was officially born.

Drew’s reputation for bloating his cattle by quenching their thirst before delivering them to market and for later outwitting Vanderbilt by diluting Erie Railroad shares would give rise to a double meaning of the term watered-down stock.

The origins of words are fascinating. Here are two terms commonly used in our vocabulary today that were taken from the 1870s. They exist because of the rapidly ascending influence of new technology and industry – the railroad.

I wonder – what words are we creating today from the digital world we live in?