Customers who now dial in to 860-524-8361 in Greater Hartford or 203-869-6900 in Greenwich will reach our new interactive voice response system. The IVR adds round the clock functionality and will allow CNG customers to interact with our customer service system in either English or Spanish.

The IVR provides customers with instant access to up-to-date billing and account information without the need to speak with a representative. Customers also can sign up for paperless billing, request a duplicate bill, make payment arrangements, learn about energy assitance programs, locate no-fee bill payment sites and more!

If there is a need to speak with a customer representative, that option is available during normal business hours.