FAQ’s

Q: How is a quote calculated?

A: Every quote is treated differently depending on the nature and requirements of each move – for instance, the type of vehicle or vehicles that are required, the size of the team needed, where you are moving too, and whether you will require any extra services. These extra services include packing, unpacking, dismantling and reassembling furniture, and more. All quotations will include the varying services that could be needed in the move to help make your decision-making process easier.

Q: When is the best time to book?

A: As soon as you have a moving date from your estate agent or contractor is the best time to book. If this isn’t possible, then at the very least seven to 14 days before your moving date. For international moves, we will need at least six weeks notice (or earlier if you can). However, we will always do our utmost best to accommodate your move if you find yourself in a predicament.

Q: How do I pay and when?

A: We accept payment via BACS, debit or credit cards, and cash. For national moves, we require a 20% deposit when the booking is made – payable in BACS OR CARDS ONLY – and the remaining balance one day before the removal. If you wish to pay cash, we will collect the remaining balance on the day of the move. For international moves, a deposit of 50% is required on booking and the remaining balance five days before the move. We DO NOT accept cash for international moves.

Q: Do you dismantle and reassemble furniture?

A: Yes, we have the tools on board our vans to dismantle or assemble any furniture. However, this service has to be agreed upon during the quotation process.

Q: Do you provide insurance cover?

A: Yes, we have a “Goods In Transit’’ insurance cover for up to £50,000. This will protect your belongings from the moment they are placed onto our vans until they reach the safety of your new home or business. If you any specific queries about this cover then please do get in touch with us to discuss further.