If you buy them on site, you’ll be let in to the cashiers from 10.00 am.

Q: What time does the festival close?

A: We close the gates at 6.00 pm everyday.

Q: I’m underage and I’m going to the festival with my friends. Will I be allowed in?

A: The entrance is allowed to underage. We advise parents to come with their children or to make sure that children and teenagers are accompanied by an adult. In any case, parents are the only ones responsible for their children.

Q: Are there smoking areas at the festival?

A: Yes, smoking areas set in the outside are made available for the attendees.

Q: Can I go to Japan Expo with my pet?

A: Animals are forbidden inside the festival. Leave them at home to avoid them a stressful day!

Checkrooms

R: €2 for a coat, €3 for a small bag, €4 for a big bag (checkroom fees may change).

Q: Can I go out of the festival to my car and then come back in?

A: No, you cannot, even for a few minutes. All exits are definitive (except for Zen and Zen+ Comfort Tickets) and if you go out, you will have to buy another ticket to get back in. If you need to leave your stuff somewhere, you can use the checkrooms.

Lost & found

Q: If I lose something at Japan Expo, how can I get it back?

A: All found items are brought back to the Information Desk during the festival. Go there to ask if yours has been found.

Q: What if it's found after I've left? How can I get it back after the show?

A: Send us an e-mail at objets-perdus@japan-expo.com and we'll check if it's been found. If it has, we'll get back to you.

oTHER QUESTIONS

Q: I have another question! What do I do?

A: You can read the attendees' guide and the other practical information here and the other FAQ sections. If you still cannot find the answer to your question, send us a message and we’ll find it for you! Use the "Contact us" section of the website and be careful when choosing the type of request, it will be easier for us to find the answer.