Landline Assurance

What is it?
Landline Assurance is a product we give to all our customers who purchase a landline service from POP Telecom.

Why do I need it?
Like most internet providers our network is owned and maintained by BT OpenReach. In the event of you having a fault on the line, a BT OpenReach engineer would be called to your address to find & fix the fault.
OpenReach engineers cover all kinds of technical faults from the connection outside your home all the way up until that little white OpenReach box (master socket) inside your house.
From the master socket onwards, any fault becomes your responsibility. This means that if an engineer arrives and the fault is past that box then they will charge you £192 to repair that fault.

How much???
That’s right, BT Openreach charge £192 to fix a line fault.

By having our Landline Assurance you will never need to worry about faults on your line and always be rest assured that you will not have to pay any additional bills from OpenReach?

How do I get it?
Landline assurance comes already included in your broadband package. The first two months are offered FREE. After the two months have elapsed, there is a monthly charge of £2 per month.

Router Assurance

What is it?
Router Assurance protects you from router failure, so you are not left without internet for extensive amounts of time after the failure occurs.
If your router was to fail, we will send you a brand new router to arrive via express delivery the very next day.
Without router assurance you either must pay for new router or send the device off to the manufacturer for a repair under warranty.
A new router will cost you £40 or repair under warranty can take many weeks with additional postage costs.
By having our assurance products, you will never need to worry about purchasing a new router as we will exchange it for you free of charge (subject to delivery fees).

How do I get it?
Router assurance comes already included in your broadband package.
The first two months are offered FREE.
After the two months have elapsed, there is a monthly charge of £2 per month.
Please note that there are additional delivery fees of £9.99 that apply upon the order of a new router under router assurance.

Landline Assurance

What is it?
Landline Assurance is a product we give to all our customers who purchase a landline service from POP Telecom.

Why do I need it?
Like most internet providers our network is owned and maintained by BT OpenReach. In the event of you having a fault on the line, a BT OpenReach engineer would be called to your address to find & fix the fault.
OpenReach engineers cover all kinds of technical faults from the connection outside your home all the way up until that little white OpenReach box (master socket) inside your house.
From the master socket onwards, any fault becomes your responsibility. This means that if an engineer arrives and the fault is past that box then they will charge you £192 to repair that fault.

How much???
That’s right, BT Openreach charge £192 to fix a line fault.

By having our Landline Assurance you will never need to worry about faults on your line and always be rest assured that you will not have to pay any additional bills from OpenReach?

How do I get it?
Landline assurance comes already included in your broadband package. The first two months are offered FREE. After the two months have elapsed, there is a monthly charge of £2 per month.

Router Assurance

What is it?
Router Assurance protects you from router failure, so you are not left without internet for extensive amounts of time after the failure occurs.
If your router was to fail, we will send you a brand new router to arrive via express delivery the very next day.
Without router assurance you either must pay for new router or send the device off to the manufacturer for a repair under warranty.
A new router will cost you £40 or repair under warranty can take many weeks with additional postage costs.
By having our assurance products, you will never need to worry about purchasing a new router as we will exchange it for you free of charge (subject to delivery fees).

How do I get it?
Router assurance comes already included in your broadband package.
The first two months are offered FREE.
After the two months have elapsed, there is a monthly charge of £2 per month.
Please note that there are additional delivery fees of £9.99 that apply upon the order of a new router under router assurance.

Speed informationImportant information about your speed estimate: We've signed up to Ofcom's broadband speeds voluntary code of practice and we'll always give you the fastest speed your line can handle. We've estimated your line speed based on the actual speeds measured on our broadband services. We'll do everything we can to give you a great experience online but the speed you get is likely to be affected by things outside of our control like the distance your home is from the telephone exchange, the specification of your computer and the condition of the wiring in your home. You may also notice a drop in your speeds during peak times in the evening and at weekends when more people are using the internet.

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