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I stay in Marriotts almost exclusively when traveling. I've been in some really nice and some truly spectacular properties. This one not so much. As a business traveller, there are certain things that can make a difference, such as having someone at the front desk...More

Dear Fred -
Thank you for taking the time to share your experience while staying at the Springhill Suites Charlotte Marriott. We value your opinion and take great pride in serving our guests!
Thank you for the opportunity to improve our service and Mobile Check...More

We booked this hotel for a night before an early morning flight out of Charlotte. It was very disappointing. The hotel was clean, and the staff was pleasant, but the hotel just isn't up to normal SpringHill/Marriott standards.
The room was much smaller than we...More

Dear Tim C,
Thank you for providing feedback from your stay with us. We appreciate all comments that we use, negative and positive, to highlight where we can improve and individuals doing a great job.
Thank you for mentioning our early morning driver and that...More

This is a tired property that is not located within walking distance of any dining.
Small breakfast area. Free Wi Fi was slow. Noted later that room clock was set around 20 minutes fast which can be a problem for a traveler.
Shuttle was a...More

Dear Soxfan55,
Thank you for providing feedback from your stay with us. I am sorry that we failed to provide an excellent stay for you.
We are located just off of a very busy intersection, which creates an issue to walk to nearby restaurants. As...More

My wife and I stopped at the SpringHill Suites for the night on our way to Washington from Georgia, so we pretty much checked in, went to bed, got up, and left, overall it was great for our purposes. The attendant was very helpful in...More

thank you for staying with us during your visit to Charlotte! We truly appreciate your business and feedback allowing us the opportunity to improve!
We shared the information with adding more fresh garnish to our eggs and additional seasoning options for guests to add to...More

I was shocked to see a lot of negative reviews. Our room was clean, comfortable and spacious as it had a couch and big desk. The employees were all very friendly and helpful. The breakfast was outstanding. I heard a couple of planes being close...More

Thank you!!
We truly appreciate your business and positive feedback!
We take great pride in providing exceptional service and a comfortable stay
for all our guests.
We look forward to another opportunity to serve you again in the future!
Have a great week
Julie Andrews