Quality of service

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Latest Reviews

Placed a 5 item order with F&F (Feeble and Failing?). Waited 3 days to get an email saying 'dispatched'. Waited a further day before ringing the store to be told that it was not dispatched but held up in the warehouse. Furthermore they could no longer supply 1 item - despite the website telling me it was in stock. Did I want to choose an alternative or receive a credit? "Tell you what" I said, "Cancel the whole order and let's agree now never to do business again."…
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I ordered online and the items arrived quickly, I was buying bras. I found there is a big difference between sizes i.e. 32C and 32D, with the 32D being twice as big though really it shouldn't be that much different. Some of the bras were just not very nice but that's my own fault for having bad taste. I know that the problem with sizing is probably not down to Tesco / F&F themselves as most of their bras are all different collections and brands but it is still disappointing when they don't do…
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Absolutely disgusted ordered embroidery items was told different things one person said that I would get it within 2-5 days then the other 14 days, when I ordered these items I was fully aware that it could take 14 days but then was told when the items are dispatched it will take no longer than 48 hours after!' It ended up being 4 days later!!!! Did come on the 14th day but after being told it would come early got my hopes up and when it didn't arrive on Sunday I had to go out and get my son…
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On Black Friday I purchased an outfit for my Son, I waited 4 days to get any information on my order other than an invoice. come Tuesday I have an email stating they have cancelled one of my items which I don't understand how when his size was fully stocked (not even low stock), I then get an email straight after stating they have despatched my order and the "tracking details will be availabl for the following day" Wednesday, come Wednesday I check my tracking information for no information to…
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I am so disappointed with F and F on-line. I had a bad experience with an order last year but they bombarded me with emails about their latest '25 per cent off' promotion so I decided to place an order on-line. I ordered a coat on 25th September to be delivered to my local store. I kept checking my order and it kept saying 'in progress' but after reading other reviews where orders had been cancelled I also checked there was stock in my size each day and there was, but on 2nd October it said…
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I ordered £52.50 worth of goods for delivery, on checking my online banking realised that £52.50 and £40.50 had been requested, not taken
but requested so that I cannot draw this money out
When I telephoned Tesco apparently this is normal due to part order being shipped, so the funds will still be unavailable to me until my order is completed. Absolutely furious is an understatement…
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I have used Tesco for a couple of years now after them being recommended by a friend.
I started off buying the shirts for my son & he gets two years out of them! They still look as good as new as well. I've also bought school shoes which for the price of them last ages and the trousers too. Always struggled getting trousers to fit him but tesco ones are perfect!
I would not hesitate to buy from tesco again.
The prices are competitive and means that you can keep your children looking fresh and…
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I bought an inexpensive jacket for every day wear from F+F and after eight days waiting and not going anywhere far I still hadn't received it. I wasn't even able to track its whereabouts with the delivery company because the number wasn't recognised. After following it up with F+F they said the courier had delivered it somewhere else several days ago, and after being satisfied it hadn't been delivered to me they agreed a refund. When I checked my e-mail I was surprised to see they had only…
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This is the letter I handed in to Tesco's today.
I purchased at least twenty tshirts from your online clothing site and your in-store clothes section in Kidderminster over the past year.
I noticed that half a dozen of the first purchases had a strange stain on the lower front of the shirts, I presumed at the time that I must have spilt something on them or mixed them with something bad in the washing machine, ( they have been washed at temperature stated in the label)
It wasn’t until a…
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Size 13 Black Shoes shoes with velcro Straps. Sole coming away from upper and heel area just about to wear out and break through. Five/ Six weeks into term and we live close to the school !…
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Ok so im a size 10 im underpants and at tesco im a 12/14 i went really upset
When i brought them and then i went to new look and im a size 10 again i think
Tesco needs to sort its sizes out!!…
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I DO NOT buy products made in Sri Lanka. Reason - Sri Lanka committed war crimes and crimes against humanity in 2009 ( UN report 2011 and 2012). I have seen the Channel 4 documentary film Sri Lankas Killings Field.
Please do not support crimes against Humanity.
PLEASE do not sell Sri Lankan made products.
…
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Ordered 274 pounds of goods online for free delivery at end of October.
It has been a disaster from the word go.
still waiting for my goods and they have supposedly sent them twice.
I did receive one of the items on 8/11/12
Strange as it was not supposedly dispatched till 9/11/12 according to there emails.
The company doing the deliveries do not even recognise the Tracking numbers.
Tesco do not reply to emails and try calling them and you could be on hold for hours.
Lack of communication…
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I ordered an item of school uniforn online without any problem but was then told the next day that the order had been cancelled due to the item being out of stock, so why did it allow me to order it in the first place?
What they didn't say was that the exact item was still available for me to re-order online at nearly DOUBLE THE PRICE!!!
Surely once an order is accepted it is the obligation of Tesco to fulfill that order if the goods are available.
If they now have the goods at a much…
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I bought a pair of leggings and some winter boots in a size 5 I went to my Tesco to pick these up when I got home they were not a size 5 but a size 3.
So I immediately rang Tesco Clothing and told them basically the lady told me to take it back to the shop get a refund order a new pair then wait for them to arrive and then go and pick them up a 3 rd time.
So this was there mistake but I would have to go 3 times to Tesco before I got the right item.
The lady who I spoke to was very rude and…
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I bought a skirt today it was reduced from £14.00 to £7.00 a size 14 to which I am a size 12/14 and bought it for my holidays I did not try it on as with the tag saying it was size 14 so I knew it would fit. When I got home I tried the skirt on and to my amazement I couldn't even pull zip up never mind it fitting me. It was way to small and would fit SIZE 10 not a SIZE 14 So I am very disappointed so now I will have to travel 15 miles to take it back, what a pain..... wont be buying…
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Tesco=bad quality clothes generally.
I have been buying trunks for my son there for years and they have fitted fine, the gusset is wide and they extend down the thigh, as trunks are supposed to.
I bought a pack the other day only to find the material has been reduced so much they barely cover his buttocks and he is not a big lad. They are cut like ladies short panties, high on the leg. Absolute rubbish, certainly can't wear to school as immodest for PE changing. Also noticed their boys briefs…
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