Customer Contact Customer service can be improved significantly by digital initiatives. For example, a bank established a Twitter account to respond to customer complaints quickly, helping customers avoid physically go to a branch. This digital initiative also took a community of experts, allowing crowdsourcing with several employees and other customers. Companies with...

The Digital Transformation in various industries Every business is different. However, many of the lessons we learn from leading companies show that the digital transformation shows very similar aspects in all industries. However, it is also important to consider your business and, of course, your industry. Two types of company that can...

Impellers Transformation There are three key factors of transformation: changing consumer demand, changes in technology and changes in competition. These, of course, are an ecosystem and it is always a convergence of factors that cause changes in a market. When any of these factors coincide so that a "business operating model is...

In most projects digital transformation of the customer experience and user experience (remember that both are not the same) are the protagonists. Customer experience, however, is a catalyst and promoter of many digital transformation efforts. Customer experience does not belong to one department and a transformation approach, by definition, includes various stakeholders,...

Search Engine Optimization Basics 3 Meta-tags should be page specific instead of site specific Another rookie mistake is to keep meta-tags generic for all pages within the website. View the source of all the pages of LJ Solution and you’ll see that in the header section of the code there are different...

Check your competition By now you should have a clear idea of where you page is standing regarding its ranking. You perform a Google search and your page is hidden within the depths of the internet sea of advertisement. You need to bring your website to the first page. You see that...

Carlos

I am currently the President of my latest venture, LJ solutions. I am a Software System Engineer with a Master in System Security. I am an expert in Web Development, E-Commerce, Computer Repair and Internet Marketing. My goals include a Doctorate in Computer Science and a government contract within a year.