Embracing Wrong with Kathryn Schulz

Have you ever seen a business that made a mistake? Duh. Of course. I work in RA/fraud/risk etc. I deal with the consequences of mistakes all the time. Especially the mistakes made by those stupid people in Marketing/IT/our outsourced supplier etc. Have you ever made a mistake yourself? Err…. yeah, I suppose. A few. Not many. What mistakes will you make next week? None. Stupid question. Exactly. The psychology of being right and wrong is an impediment to being right, and leads us to be even more wrong. Check out this refreshing TED talk by “wrongologist” Kathryn Schulz.

About the Author

Eric is the Editor of Commsrisk. Look here for more about the history of Commsrisk and the role played by Eric.

Eric is also the Chief Executive of the Risk & Assurance Group (RAG), a global association of professionals working in risk management and business assurance for communications providers.

Previously Eric was Director of Risk Management for Qatar Telecom and he has worked with Cable & Wireless, T‑Mobile, Sky, Worldcom and other telcos. He was lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. He is a qualified chartered accountant, with degrees in information systems, and in mathematics and philosophy.