Re: Screen sharing and remote access not working on Xiaomi devices

From that I guess it's not a software/hardware legality. xiaomi just don't want to enable TV. So after people buy xiaomi phones, and after the warranty is over, xiaomi still controls it with legality.It's a shame that companies cannot let go legality after warranty is over so TV can be used.

Re: Screen sharing and remote access not working on Xiaomi devices

@YmcaThat's close. Although, it's no so much that they don't want us to, it's that they have never allowed us to or responded as far as I know.

It's not a software/hardware thing. Even though in Xiaomi's case, the software is created separately, they still have the rights to it.

Manufacturers and developers are pretty protective of this kind of stuff. Samsung originally asked for a separate app just for them, which we did. But then, they wouldn't let us do updates which left Samsung devices in the lurch.

Now we can do it without an add-on, but at their request we had to integrate knox protection in the app.

It may be technically possible to connect and control any device. The problem is stepping on toes is not good for anyone.

-Scotty

Senior ModeratorDid my reply answer your question? Why not accept it as a solution to help others?

Re: Screen sharing and remote access not working on Xiaomi devices

What you said can be true of Android 4.4 and older, but from Androd 5.0 (API 21) there is official Android API for screen sharing, docs available here: MediaProjection API

Your app should be modified to work using this API, it can run slower - but it should work.

So on devices with Android 5.0 and newer, your app - which can be downloaded from Google Play Store - can do screen sharing part without any involvement from the device manufacturer. In case of legal issues, I'm 100% certain that if some manufacturer really tried to block your app from using this API or drag you to court - Google would help you, otherwise the whole Android ecosystem is at risk. Manufacturers can't block use of API because they would lose Android compatibility claim and they would risk their devices being kicked out of the Play Store.

Short version: screen sharing (viewing only) should always work on devices with Android 5.0 and newer, but older devices and support for remote control _can_ require manufacturer involvement.

Re: Why Can't I Control my Android Device?

There should be way to support Nokia Phones. Did you contacted with Nokia to be able to remote support . We will appreciate if you support that make. Especially old people, mothers , fathers your wonderful program is beneficial and I hope you support Nokia android devices in soon time.

Can't click from PC on the remote android

Can't click to start an adroid app clicking with the mouse on the windows 10 screen. Though the teamviewer blue hand shows up for a second on the android screen.

When I try it with an other android controling this android I see the hand movements, but still can't click it. When I click the keyboard on the bottom pop-up I get "remote side does not support remote input".

Which add-on to download?

Hi,Phone: myPhone c-Smart 4. Android 7.When I try connect with on phone by 'teamviewer quicksupport' popup shows that there is add-on to download (connection with master phone is established). It goes to google app but ther is message that addon was not found. Does it means that it's not possible to connect with this phone?From other side I can control by remote other phones without any problem by TeamViewer.

problem with android tvbox

Hello, I can not remotely access my android tv box 7.1.2. from my huawei p10 lite device, the message that gives me and that the device does not support screen sharing, how can I do? the TV box brand is VIDEN and the W95 model.Thanks so much.

Add-on not found

Hello,I installed the 'Host' on two devices (1-Sony [D2403] and 1-Multilaser [M10A lite]) on device 1 just rebooted, after that, I got remotely at any time. However, on device 2, when I connect, I receive the following dialog box: "ADD-ON AVAILABLE: THAT DEVICE SUPPORTS OUR RESOURCE REMOTE CONTROL." TO USE THAT RESOURCE, DOWNLOAD OUR ADD-ON FREE OF CHARGE. " (cancel option - nothing happens, I can not access remote | download option - opens the Google Play Store with the saying "The item could not be found."). how to proceed

Re: Screen sharing and remote access not working on Xiaomi devices

Hi,

Sorry, I really couldn't understand "This is a legal issue" I had thought always it was definetely technical issue so the users also gave the the technical requirements. That's why I wrote this.

I think maybe too simple. I don't know, what did you mean by legal, for example, the problem is in the application title? Is it prohibited to use a registered trademark "Add-on for Xiaomi"? If so then you can publish nameless Addons.

Is it possible to provide very experimental very generic Add-ons for all unsupported devices?

Actually, I do not want to bore you, I respect your policy. I also love legal stuff. But I really need remote access support. And I try every way to solve this problem. If there are 100 add-ons here, I'll install/uninstall one by one. Please give some experimental support, thank you.

Re: Screen sharing and remote access not working on Xiaomi devices

We require the manufacturers permission to control the devices they manufacture.

I understand that it can be a difficult concept, but the manufacturer has a lot of control over their environment and the services provided on it.

On a technical front, we can make remote control work, it is not that hard. But we cannot support the devices without the manufacturers co-operation. It has nothing to do with trademarks, it is the action of remote control itself that permission is required for which is why we don't offer "Experimental" builds.

I cannot go into more details than that.

I apologise for being blunt, but if your device is not supported then there is no workaround. No side-step. No alternative option with TeamViewer. The answer must remain as a solid "We cannot control this device" no matter how many times the question is asked sorry.

I hope this has clarified this for you.

-Scotty

Senior ModeratorDid my reply answer your question? Why not accept it as a solution to help others?

Teamviewer 14 + ADB Keypad + Fire TV

Currently, the kids four young ones watch TV upstairs in their loft with their toys.

Fire TV + ADB + TVQS

So, of course, I have to get up and down to change what they watch or put in a password to get onto Netflix or Hulu.

That's what I'm working with now. My question is can Quicksupport program on the FIre TV be modified to auto accept incoming connection from a specified user unattended like the full Teamviewer program?

The aim is so I don't have to leave my office every 5 - 30 min to check/change what the kids are watching upstairs.

Re: Teamviewer 14 + ADB Keypad + Fire TV

This setup works for full control. Most premium apps block the video stream which is fine as I still retain control through ADB. Netflix is only app that running this messes up the video out to the TV to a quarter of the screen. No sound is transfered over this. Only hick up is having QS auto run and allow connection without input from the firetv. I know this is somehow possible especially in this day and age of everything being controlled from remote devices.

Re: Why Can't I Control my Android Device?

I am trying to control a MXQ Android TV box by MTEK running Android 4.0.4. I installed QS on it and ran it. It says the device supports remote control. But when I try to connect from other smartphone it says the device does not support screen sharing. Is it right? What can I do?

Re: Why Can't I Control my Android Device?

Hello. I haven't possibility to navigate remote devices on Android. I receiving screen from devices, and everything I do locally, but when I try do something remotely, device don't anwers for any gests x64 Win10Home. On second computer x64 Win10Pro everything works fine: I can remotely navigate this device. Do You may help me this please?

Re: Why Can't I Control my Android Device?

On my device, TeamViewer Host says an add-on is available for remote control and asks me to install it, but the Play Store says "item not found". I took the advice from this post to install TeamViewer Host directly from the APK, but this seems to have made no difference. I still get redirected to the play store for the add-on, which still doesn't have it.

Re: Why Can't I Control my Android Device?

Remote control isn't working on Motorola z3 Android 9 pie. A pop-up saying it needs privileged access to work but there's no button to allow.In Android 8 there was a button to allow but now the button says "open settings" and when you click on it it takes you to permission settings of all apps. But I searched for the option to allow quicksupport privileged access and There's no option nowhere to allow such thing, thus every time I try to remote control the device the client says the server rejected the connection.

Re: Why Can't I Control my Android Device?

i'm lost right on step one; the only choice in my quicksupport menu is "advanced"

pretty sure they mean the phones general settings, not inside the app

well then what would "Menu" mean in her instructions?, @AlenaC should answer.

Assuming it does mean the phone's settings: the closest thing to security is "security and Location"... going into that menu looking for "apps with special access" per step 2; the closest thing might be "device admin apps" which does not contain an entry for quicksupport, so nothing to do.

Re: Why Can't I Control my Android Device?

I am getting "device only supports screen sharing" message on an Asus X00TD/ZB602KL using either Q/S or Host apps. I see a blue hand icon and can see the screen behavior just fine. But cannot remote control the device. Asus is shown on the list of makers where remote control is supported. This device is rooted. I have not been prompted to download an addon but since there is one for Asus on Play Store I installed it hoping it would make a difference. It did not. Any suggestions? Thanks