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Asking for Help with Legal Matter Management | Legal Files Software

Most people and legal departments experience some hiccups or growing pains when they switch to a new type of technology. Implementing legal matter management is no different. There’s always somewhat of a learning curve and an adjustment period.

However, you don’t have to go it alone. The team at Legal Files Software is here to answer all of your questions to help you make the most of your matter management software.

A quick call can often resolve your questions

Sometimes, clients reach out to Legal Files Software because the matter management system isn’t quite doing what they want or their needs have changed. According to Matt Ryan, Legal Files Software Senior Consultant, “Many times a quick phone call or visit is all that’s needed to help a legal department learn how to use Legal Files Software to meet their unique needs.”

Some legal departments try to handle it on their own; however, there’s no reason not to reach out for help. “The consultants at Legal Files Software have helped hundreds of offices and businesses and tens of thousands of users in different industries, so it makes sense to take advantage of this wealth of knowledge and experience,” Matt said. “Clients shouldn’t be afraid to reach out and keep an open dialogue with our team members. We’re here to help.”

Improving efficiency in legal departments

Legal Files Software is designed to improve efficiency for legal departments of all shapes and sizes. However, process improvement isn’t a one-time event, it is an ongoing process.

“Once you master a skill in our legal matter management, you can move to the next level. Our consultants can help you get the basics in place and then you can do more with Legal Files Software,” Matt said. For example, after a legal department masters the basics, it might want to add more functionality as it grows. “When you’re ready to turn on more features, contact us and let our team know what you want to accomplish with Legal Files Software.”

Legal Files Software is designed to grow and evolve with your legal department and changes in the legal landscape. According to Matt, “Maybe the laws or reporting requirements have changed. Other times, your needs change as a legal department as you grow and take on new cases. You might want more training. Sometimes, you just need a 30-minute conversation to accomplish these goals. In other cases, we can provide more guidance or consultation. The level of assistance might vary, but our team is always happy to help our clients get the most out of Legal Files Software.”

The takeaway message is that legal departments should reach out with questions about Legal Files Software. “If a feature of our matter management software doesn’t work how you want, maybe it’s a training issue or you need to use a different Legal Files tool. Our team is ready to help,” Matt said. “When you reach out with your questions and concerns.”