GB1528 - Outbound Tele-Marketing Team - Job Details

GB1528 - Outbound Tele-Marketing Team

Business Unit:Consumer Banking

Division:Card Products

Department:Card Production

Contract Type:Full Time

Area/Branches:Al-Saleh Building

Closing Date:30-Jun-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an
industry-leading financial services provider complemented by a large network of 55
branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International
Banking and Treasury.

Job Purpose:

To drive the profitability of the Credit Card business by managing Outbound Tele-marketing team to increase card receivables, retention and usage

Accountabilities:

a) Manage 8-12 member outsourced tele-marketing team

b) Monitor productivity of tele-marketing agents – no of calls made in an hour / day