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Community ManagerSnapguide

About you
You are an experienced Community Manager who enjoys building relationships between Snapguide and its community. You are an expert on building dynamic, high quality online and real-world communities and user engagement. You nurture and interact with the community by promoting their content, sending them private messages, posting comments and reaching out to them wherever they are on the internet! You are well-versed in social media and online community trends, technology and strategies.

Responsibilities
Represent Snapguide by actively interacting with the community, building healthy relationships with power users and influencers, and engaging directly with users both online and offline.
Evangelize our products and educate our users via blog posts, weekly emails, social media, customer support emails, events, and other external communications channels.
Manage beta testing and getting feedback on new features from small groups of the community.
Coordinate the programming of featured content each week.
Help ensure all content is appropriate for the community.
Use qualitative feedback to identify key trends and insights in user needs and communicate them. Champion recommendations for product or process changes.
Lead new innovations in community programs, including process improvements, best practice sharing and measuring and driving community health metrics.
Develop and execute community strategy for the Snapguide team.

Minimum Qualifications
BA/BS degree
At least 2-years of experience in technology-related public relations or marketing, and/or leading an online community