Connected Vehicle Services

Read how information is collected, generated, stored and shared by your vehicle when you utilize our connected vehicle services.

Introduction to Connected Vehicle Services

When you purchase or lease your Vehicle, you have the opportunity to opt-in to receive Connected Vehicle Services such as navigation assistance, emergency services, remote engine start, maintenance alerts and more.

What We Collect

Mercedes-Benz takes your privacy seriously in the design, development and implementation of our Connected Vehicle Services. The various systems and components of your Vehicle are controlled by in-vehicle computers. Your Vehicle’s computers communicate with each other and record data. If your Vehicle is equipped with technology capable of transmitting the data to us, we receive Vehicle Data that allows us to provide you with many benefits (“Connected Vehicle Services” or “Services”).

The information we collect, and how we use and share it, may differ depending upon the Services you activate for your Vehicle. We encourage you to click on the links below to learn about our Services.

Our Mobile Apps

Mercedes me connect

Designed for model year 2019 and newer vehicle owners, the Mercedes me connect app gives you total control over your Mercedes-Benz, housing all of your remote access services, from Remote Start to Vehicle Tracker.

Designed for all Mercedes-Benz owners, the Mercedes me app lets you manage your vehicles on-the-go, from scheduling service, to making payments, to getting technical help at the push of a button. Available for all Mercedes-Benz vehicles. Connected vehicle services like Remote Start and Lock/Unlock are available in Mercedes me for model year 2018 and prior vehicles with an active mbrace® account.

Ask Mercedes is an augmented reality app that allows Mercedes-Benz owners with 2018 E-class vehicles (all body styles, non-AMG) to explore the features of their vehicle in an engaging and intuitive way.