jcpenney enlists Office 365 in its mission to reinvent retail

Leading national retailer, jcpenney is deploying Office 365 to more than 177,000 employees. jcpenney has more than 1,000 stores nationwide recently underwent a closely watched reinvention of their business. The company emerged with a bold statement expressing the desire to reinvent retail and become America’s favorite store. By embracing the cloud with Office 365, jcpenney aims to improve customer service and increase information-sharing between team members across all their retail locations and their headquarters.

As a retailer, jcpenney’s number one focus is their customers; from the time a customer enters the store to when they leave with their purchase, they strive to deliver a positive experience. With Office 365, employees have the ability to engage with each other seamlessly across locations from any smartphone, PC or other mobile device. This has allowed jcpenney team members to quickly identify a product expert and address customer needs in real-time.

What’s more, the familiar look and feel of Office 365 allows employees to continue working as usual, incorporating it into their existing work environment and start using it immediately.

By taking advantage of the cloud through Microsoft, jcpenney found a solution that works with them to improve companywide communication, allowing them to focus on achieving their mission of being America’s favorite store.