Now you have an easy way to stay informed about your NYSEG account. Sign up for NYSEG Alerts! You can choose which alerts you want to receive and how you want to receive them - by text message, email, phone, or all three.

Types of Alerts

Outage Alerts: Stay informed if the power goes out. Receive notifications with the latest information about your power outage, and we'll notify you:

If we're tracking severe weather that could cause power outages in your area

If we detect a power outage in your area, with the estimated timewe’ll have power restored

If the estimated restoration time changes

Once we have restored power in your area

We'll also notify you of any upcoming system improvements in your area

New! Text STATUS for an update

Meter Read Reminder Alerts: Receive a bill based on actual energy usage each month. It's easy when you receive a convenient reminder on the months we're scheduled to estimate energy usage. You can provide your meter readings:

Now, two-way texting!We've added new texting options to our NYSEG Alerts service for you! If you've signed up to receive Outage Alerts or Meter Read Reminder Alerts by text message, now you can text any of the keywords below to us at 697348 and receive the following information on your account.

How it works:

Get started online

Log in to your online NYSEG account, or simply create an account if you don’t have one

Choose the alerts you want and how you want to receive them

Enter your contact information for each of the alerts you'd like to receive

Receive alerts by text message, email, voice message, or all three

Add up to five contacts for each type of delivery method (text message, email and/or voice message)

Choose when you want to receive Outage Alerts

For Outage Alerts, you may select a Do Not Disturb time if there are certain hours during the day that you don’t want to receive alerts

Once you sign up

If you choose to receive alerts by text message, the first time you add a cell phone number, you'll receive a text message asking to confirm your enrollment. Reply "Yes" to complete your enrollment and you're done! (You only need to do this once per phone number)

You can change your contact information or stop receiving alerts at any time