3. Now imagine that the train is an hour late and you miss your meeting. To whom do you complain, and how? Which mode of communication (for example, in person, a phone call, a letter, an email, a form) is most effective and why?

R3 – Talking about language

Look at the descriptions of spoken language terms in the quiz below and match them to the definitions by choosing a, b, or c. You will be able to check your answers at the end.