SALES SPECIALIST

\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003ESales Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Sales Specialists support Customers First by providing fast, thorough, and friendly service to customers. Sales Specialists interact with customers by welcoming them to the store, assessing their needs, locating merchandise, providing information on products and services, and making purchasing recommendations. Sales Specialists support In Stock initiatives by assessing stock levels and performing light pack down and pack out activities as needed. Sales Specialists support the Store Appearance priority by ensuring products are displayed and signed, cleaning shelves, and removing debris from aisles and showrooms to promote a shopping environment that is appealing. By supporting these three priorities, Sales Specialists drive sales to support department and store goals. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies \u0026 standards, completing specified safety training, immediately correcting hazards \u0026 unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003ESupport Customers First Priority: \u003Cbr /\u003E- Actively seek out customers, offer a friendly greeting, smile and make eye contact \u003Cbr /\u003E-Help customers locate merchandise \u003Cbr /\u003E-Ask customers open ended questions and listen to responses about their projects and product needs \u003Cbr /\u003E-Describe features and benefits of merchandise as well as steps involved in completing projects \u003Cbr /\u003E-Demonstrate expert product and services knowedge in answering customer questions \u003Cbr /\u003E-Be the customers\u0027 expert on special orders and installed sales \u003Cbr /\u003E-Execute Key Standards Processes \u003Cbr /\u003E-Perform basic customer services including cutting keys and rope and mixing paint \u003Cbr /\u003E-Thank customers for shopping at Home Depot \u003Cbr /\u003ESupport In Stock Priority: \u003Cbr /\u003EMaintain stock on a daily basis to ensure products are available \u003Cbr /\u003EMaintain showroom in stock position by working with MET and Supervisor to get samples in stock \u003Cbr /\u003EReview Ads to ensure items are in stock and escalate issues to Supervisor \u003Cbr /\u003EPerform pack-down and packout process to fill in stock and restock returns \u003Cbr /\u003ESupport Store Appearance Priority: \u003Cbr /\u003EReview merchandise presentation, signing and pricing daily and escalate issues to Supervisor \u003Cbr /\u003EClean and dust displays, products and shelves \u003Cbr /\u003EMaintain showroom integrity and assist with minor resets, cross-merchandising as necessary \u003Cbr /\u003EDrive Sales: \u003Cbr /\u003EKnow store sales goals and set personal goals to support store results \u003Cbr /\u003EServe as expert on showroom products in given department \u003Cbr /\u003EProvide advanced product knowledge of other categories in department to customers \u003Cbr /\u003ESell the whole project by suggesting related items and services to purchase that supplement a customer\u0027s merchandise or project needs \u003Cbr /\u003EDevelop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers \u003Cbr /\u003EFollow up on job quotes to complete the sale \u003Cbr /\u003EPromote Home Depot credit intitiatives to customers \u003Cbr /\u003EPromote services offered at the Special Services Desk, Tool Rental and Pro Desk\u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E-Associates may encounter an uneven walking surface due to temporary cracks in the floor \u003Cbr /\u003E-Associates may have exposure to dust, gas fumes emitted by power equipment, and noise \u003Cbr /\u003E-Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors \u003Cbr /\u003E-Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003EUsually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003Cbr /\u003EBending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise \u003Cbr /\u003EResponding to public address system announcements, including customer services calls, pages, and general information \u003Cbr /\u003EMoving around the store and be able to assist customers \u003Cbr /\u003EIdentifying and reading reports, tickets and UPC labels\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E0 years\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMust continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E2 plus years Retail, Specialty Retail, Outside Sales or Trade Experience \u003Cbr /\u003E Appropriate certification depending on department: Certified Kitchen Designer; Certified Bath Designer \u003Cbr /\u003E- National Council for Interior Design Qualification Certified \u003Cbr /\u003E- American Society for Interior Designers Certified \u003Cbr /\u003E- Licensed Contractor \u003Cbr /\u003E2 plus years experience as Sales Associate in specific department and completion of all curriculum for that department\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E-Know store sales goals and set personal goals to support store results \u003Cbr /\u003E-Serve as expert on showroom products in given department \u003Cbr /\u003E-Provide advanced product knowledge of other categories in department to customers \u003Cbr /\u003E-Sell the whole project by suggesting related items and services to purchase that supplement a customer\u0027s merchandise or project needs \u003Cbr /\u003E-Develop knowledge of competitor pricing, and makes decisions on markdowns to satisfy customers \u003Cbr /\u003E-Follow up on job quotes to complete the sale \u003Cbr /\u003E-Promote Home Depot credit initiatives to customers \u003Cbr /\u003E-Promote services offered at the Special Services Desk, Tool Rental and Pro Desk\u003C/div\u003E

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