Asia Pacific

Maximize Your Investment

Get focused assistance on the right issues at the right time

BMC is focused on our customers being successful with their technology investment. Our BMC Premier Support and BMC Advantage Program provide tailored product assistance and accelerated value realization with customized program management.

Programs to accelerate your success

Define business outcomes, value measurements, and realization timelines for success

The BMC Advantage program creates a value realization plan for advancing your IT operations with BMC technology mapped to measurable results.

Your Customer Success Executive, supported by an Executive Sponsor, will collaborate with you to understand your business goals, develop a plan focused on achieving them, and provide ongoing measurement and governance to achieve your desired outcomes. The program also includes:

Expand on the continuous support included with every product purchase

Get access to a highly skilled team who focuses on both your business and IT strategies. We offer two configurations of Premier Support services: Premier Support Advanced and Premier Support Managed.

Premier Support Advanced provides value-added services tailored to meet the unique needs of customers and includes:

Designated Premier Support team

Enhanced service level agreements

Expedited access within BMC technical community

Proactive guidance and planning

Configuration, performance, and change advice

Premier Support Managed is a more basic offering for customers that still need a preventative maintenance solution. It provides your team with a BMC Premier Support Account Manager and offers a subset of the overall Premier services while still focusing on proactively driving successful business outcomes.