Abstract

This research aimed to analyze the technical efficiency of XYZ Bank Cash Office in DKI Jakarta. Factors affecting the efficiency level of cash office were also identified i.e. the building rental cost, work force cost, other operational costs, competence of cash office chief, and location of cash office. The performance efficiency was analyzed by Two Stage DEA Analysis using Variable Return to Scale (VRS) with an output maximization approach. Multiple regression technique using Ordinary Least Square (OLS) was utilized to determine the factors affecting the cash office efficiency level in 2015. The results of efficiency analysis showed that the average efficiency score of XYZ Bank cash office in DKI Jakarta in the period of 2013-2015 was relatively inefficient. The regression analysis identified that significant factors statistically affected the efficiency score of cash office in 2015 were the building rental and work force costs. Meanwhile, the other operational costs had no effects on the efficiency level. Dummy variables of cash office chief competence and cash office location affected the efficiency level of BTN bank cash office in DKI Jakarta at a significant rate of (α) 10%. The technical efficiency of XYZ bank cash office in DKI Jakarta was still relatively low, yet it showed an increase in the period of 2013-2015. Cash Offices in different locations have different scores on efficiency level. The selection of qualified and competent human resources in their field and the right selection of cash office location will affect the success of community funding which later affects the office efficiency level.