Outlook Attachments will not open

Hi,
A friend had to purchase a new computer.
Now her Vista Outlook email attachments will not open. Also, she believes, she has to reformat her Vista Outlook attachments to send them to XP Oulook. Because, she believes, that Vista Outlook and XP Outlook are not compatable. She has Norton AntiVirus installed, the newest version.
I do not own Vista. I am using what works, which is XP SP2 and Office 97 SR-1. I thought it best to get some Experts Exchange advice before proceeding.

A second question. Is Microsoft XP SP2 available on a distribution CD? And if so where? And what happens with the authentication horror?

But the short answer is no, you do not have to reformat anything to have different versions of Outlook be able to send to and receive form and read emails and attachments from another one. I could send her an email and attachment from my Mac mail and she should be able to read the email and open the attachment id she has the appropriate program. Also, Norton should not be a problem with this either, but again the error she is getting will be helpful.

SP2 itself should still be downloadable from MS. But any CD with the whole XP including SP2 would have to be purchased from someone who happens to have an old unused/unregistered copy on their shelves. EVen though XP isn't a "shipping" product anymore, you would still have to go through the licensing authentication. If you're an MSDN Subscriber, if would also be available in that as well.

Are you going to an event? Are you going to be exhibiting at a tradeshow? Talking at a conference? Using a promotional banner in your email signature ensures that your organization’s most important contacts stay in the know and can potentially spread the word about the event.

The only error recieved is a hour glass waiting to open the attachement. Waiting and wainting and waiting. Until the user finally gives up. I also found complaints about this in a google search.

Is it possible that XP SP2 without authentication is possible somewhere else in our world? If not, what part of XPSP2 and its applications is present in the Macintosh OS. And since Macintosh is now using the Intel chip, since Motorola went senile, will the latest Mac OS run on a Intel compatable mother board?
Give me a break, even PC Magazine is recomending returning to the XP OS. The didn't, however, tell us where to obtain a copy.

I didn't mean to be rude. I do appreciate all the help you guys have given me in these many years. It just seems that Microsoft has finally "fucked the duck".

Howie, what is your friends default internet browser set to? I have had several issues with users who have for instance set Firefox as their default browser. If Internet Explorer is not set as default browser most e-mail attachments will not open.

I have only seen this happen when the user is using Office 2007 however - and you are usually presented with a message stating no default browser can be found. This may be way off - but anything is worth having a look at.

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft.
If s…

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