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Using a special "tech support" account we set up through their exchange server, I tried sending a test message to the forwarding account. I received the same bounce back message myself. I just tried sending it directly to the actual email account, and have yet to get a bounce message.

Note this is sending mail as an entirely different user on the same Exchange server.

On the SMTP server is a program called Rocklife MailSite that handles the forwarding. I go into Mail Site Console --&gt; SMTP server name --&gt; Domains --&gt; email.com --&gt; Mailboxes, then run a search for the user name. In the SQL mailbox properties for this user, the "Forward mail to:" field is set to user@email.com.

It works for all the other users, so it looks to be configured properly.