Program Coordinator

Unit Job Summary: Work as part of a multi-unit team to recruit prospective graduate students to the University of Chicago. Oversee front office operations, including the campus visit/tour program, student workers, recruitment and outreach activities, and on- and off-campus programs. Participate actively in recruitment, including travel to represent the University at fairs and events nationally. Communicate extensively with internal and external clients, including managing the central communication channels for prospective students.
Perform administrative tasks such as arranging meetings, preparing agendas and minutes, maintaining listhosts, and coordinating travel. Coordinate other activities with divisional support services and external vendors, including vendors for printing, mailings, document processing, and score reporting. Manage prospect collection including purchase of lists and contact with other referral sources.
Conduct extensive reporting, including data cleanup, analysis, and visualization, drawing from multiple databases requiring a high level of expertise in Excel or similar tools.
Duties and responsibilities:
- Hire, train, and supervise the work of graduate student employees
- Generate tables and graphs for reports and presentations from data in multiple databases
- Prepare project memos, summaries, and presentations as needed
- Keep abreast of graduate programs and admissions requirements to respond effectively to inquiries
- Counsel prospective students and others regarding the various graduate program admissions processes
- Plan and implement public presentations, special events, and other recruitment activities
- Develop marketing materials, generate content for and create outreach materials including email newsletters
- Other duties as assigned

Unit Education: Advanced degree required (master's, etc).

Unit Experience: Familiarity with a research-intensive university setting through education or professional work experience required
Minimum of one year of experience in higher education required
Experience managing datasets required
Customer service experience preferred

Unit Job Function Competencies: Applicants must be currently authorized to work permanently in the United States
Interest in and aptitude for developing advanced programming and analytic skills for working with large datasets required
Excellent database skills and the ability to achieve expert status on standard and proprietary databases, such as Slate, required
Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the office, including CRM tools, a Microsoft Windows computer environment, Microsoft Outlook, Word, Excel, PowerPoint and Access required
Proficiency in Adobe graphics including InDesign preferred
Ability to handle a high volume of work, execute multiple projects simultaneously, set priorities, and meet deadlines required
Strong project management skills with exceptional attention to detail required
Clear, concise writing skills coupled with proofreading skills required
Excellent verbal and written communication skills required
Ability to communicate effectively with a diverse group of constituents required
Ability to train others required
Ability to coordinate the work of others required
Ability to facilitate planning and organize meetings required
Strong commitment to customer service required
Ability to work independently required
Ability to work with frequent interruptions required
Ability to manage confidential information with discretion and tact required
Understanding of the University of Chicago, its history, organization and modus operandi preferred
Valid United States driver's license required
Valid United States passport preferred
Willingness and ability to travel to campus and/or non-campus locations for University business required
Willingness and ability to work evenings and weekends required
Ability to sit and stand for extended periods of time required
Ability to lift 25 lbs required