The Amazon app is not working or a specific issue occurs when attempting to use the app

If the Amazon® app is either not responding or nothing happens when selecting the Amazon Internet video app on the Blu-ray Disc™ player, Network Media player or TV, make sure that the device has the latest system software update installed.

Updates can be easily downloaded and installed through the Settings menu by using the Network Update feature. Refer to the manual supplied with the device for additional information regarding Network Updates feature or locating the Settings menu.

NOTE: If your Internet connection is too slow or you are unable to download the update directly using the menu of the device, updates are also available.