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IF YOUR NOT BOOKED WITH THOMSON YOU WONT BE IN THIS HOTEL BIG MIX UP THIS YEAR

I could only give average review on this hotel as i never got to stay here.Theres a big problem, the Munamar group has bought the Oylum Prestige and Galeria Park situated behind this hotel. Made them both into a complex and called it Munamar Beach Resort. Most uk agents are showing people or telling them that they are in the munamar hotel, hence upon arrival the Munamar beach Resort are confronted with very angry uk holidaymakers saying were in the wrong hotel. After 2 days of phone calls to uk and turkish agent I gave up in the end. Thomsons Couples has the allocation of the Main hotel and the residence on the seafront. Our confirmation read munamar beach hotel from the travel agent, but the hotel voucher given with the tickets said Munamar Beach Resort , I thought nothing of this as we holiday every year in turkey and last year the munmar only had the main hotel and residence. Unkown to me this winter the munamar group had purchased the Oylum prestige and the galeria park behind the munamar and renamed it the Club Munamar Beach resort, but i am sure that uk travel agent are not aware of this. If we wanted to move to the main hotel where our friends where who had booked with thomson, we could only stay 4 nights and had to pay nearly £500 out of our own pockets for this then...I could only give average review on this hotel as i never got to stay here.Theres a big problem, the Munamar group has bought the Oylum Prestige and Galeria Park situated behind this hotel. Made them both into a complex and called it Munamar Beach Resort. Most uk agents are showing people or telling them that they are in the munamar hotel, hence upon arrival the Munamar beach Resort are confronted with very angry uk holidaymakers saying were in the wrong hotel. After 2 days of phone calls to uk and turkish agent I gave up in the end. Thomsons Couples has the allocation of the Main hotel and the residence on the seafront. Our confirmation read munamar beach hotel from the travel agent, but the hotel voucher given with the tickets said Munamar Beach Resort , I thought nothing of this as we holiday every year in turkey and last year the munmar only had the main hotel and residence. Unkown to me this winter the munamar group had purchased the Oylum prestige and the galeria park behind the munamar and renamed it the Club Munamar Beach resort, but i am sure that uk travel agent are not aware of this. If we wanted to move to the main hotel where our friends where who had booked with thomson, we could only stay 4 nights and had to pay nearly £500 out of our own pockets for this then move back to the resort hotel, We could not afford to do this so stayed put after 2 stressfull days of trying to sort it out. Hence I have now done a seperate review for the New Munamar Beach resort. As you are not allowed to use the facilities of the Munamar beach hotel & residence security stop you on the gate.More

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Stayed: May 2012, travelled as a couple

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Ask jul30 about Munamar Beach Hotel

12 Thank jul30

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management response:Responded 22 June 2012

Dear Reviewer,

we are very sorry that there has been a mix up with your travel agent and yourselves. There are Munamar Beach 5* , Munamar Beach residence ( which uses the facilities in the Munamar Beach 5* ) , and Munamar Beach Resort Hotels. like you have explained Munamar Beach Hotel is exclusive to TUI UK ( Thomson Couples) and also minimum age is 16 years old. we have sent all the informations about all our hotels to the travel agent we have contracted with. But unfortunately these informations hasnt been passed on to you and our other guests who has been effected from this mix ups caused.

we are hoping to see you here with us again.

Munanamar Beach Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Just back from a great week at the Munamar Beach Hotel. Considering it was the very beginning of the season, evrything was ready to go. The service from check-in at Reception, maid service every day - inclucing clean towels every day - and how pleasant and friendly all the staff were ( well, one exception at the pool bar) was very good.The food was also very nice and always fresh. Good hotel entertainment too, which is quite unusual, and the entertainment much improved from previous holidays there.Great location, nice pool area and a beautiful private beach - idyllic. Everything we wanted and expected from a good standard four star hotel. Only other comment - they could definitely use more staff in Camelo's bar in the evenings. But we'll be back!

Room Tip: Worth upgrading to a sea view.

Stayed: May 2012, travelled with friends

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Ask HelenDocherty about Munamar Beach Hotel

4 Thank HelenDocherty

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management response:Responded 22 June 2012

Dear Reviewer,

Thank you very much for your nice comments. we are happy to know that you have returned back home in happyness. we are waiting to see you here with us again.

Munamar Beach Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Me and my boyfriend stayed at Munamar Beach Residence Hotel for 2 weeks 28Apr - 12May. Just returned from our holiday 3 days ago and I have to say, we really enjoyed it - will definitely recommend it! Munamar has 3 hotels - Munamar Resort, Munamar Residence and Munamar Hotel. The Residence building is really nice and newly refurbished. The Munamar Beach Hotel seems a lot bigger than a Residence, hence it is a lot quieter in the last one. You have a bar at the Residence but the rest of services such as main restaurant for b/fast, lunch and dinner, as well as the gym and hotel spa are located in the main building which is only 2 min away from the residence. Hotel has a private beach and a swimming pool at each of the properties. Staff is really nice and friendly, but unfortunately not everyone speaks English. The really nice touch is that this hotel is for adults only, they don't accept booking for children under 16yrs old which does make a huge difference to your holiday, not that I mind children though!!! There are lots of comments about rude Russians in this part of Turkey, but I have to say, being Russian myself and dating an English guy, neither of us got really annoyed by either of the nationalities. Although closer to the end of our holiday when more Russian people started to arrive in the hotel it became a bit crowded at the bar and the restaurant and I have experienced some rude behaviour from Russians (such as getting into the queues in front of everyone), I still have to say, they are the minority. Hotel and the Icmeler town is concentrated on British tourists mainly. There is not much entertainment in the hotel as you would find in most Turkish resorts, but that is because it is a "Spa Hotel". It meant to be a quiet and a relaxing place. But you still have English speaking reps entertaining you during the day and some bands in the evening (so I don't really understand why Russians are still coming to this place :)). Not crazy, but just enough if you came for a relaxing time. The food was absolutely fantastic, lots of meat, unfortunately no seafood at all, but meat was really good. They also have 2 a'la carte restaurants (Italian&Turkish), the food is not much different from the main buffet restaurant but it is still a nice experience. Alcoholic drinks are of the lowest quality as everywhere on the all inclusive board in Turkey, but everyone still keeps drinking it. In overall, it was a very nice holiday, really enjoyed it! Several advises - ask for an upgrade of your room with a sea view; spa services are a "rip off", so go in town for the Turkish bath and a massage, there is a Spa place just behind the Residence and with a bit of negotiation you can get yourself a super deal. Way cheaper than at Munamar hotel. But then you can still use Sauna and Turkish bath at the hotel free of charge if you don't use their massage services. So despite the rude Russians and the fact that Housekeeping sometimes forgets to hoover or to leave towels/soap bars in your room (but that can be easily solved by asking it at the Reception); everything else was superb!!!

Stayed: May 2012, travelled as a couple

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Ask InnaSapo about Munamar Beach Hotel

7 Thank InnaSapo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Dear Reviewer,Thank you for taking the time to write your review. We take all guest feedback very seriously and value all opinons expressed. We would also like to thank you for bringing to our attention your point about our hardworking restaurant personnel who are doing their utmost to exceed our customer expectations.We look forward to seeing you again soon at Munamar Beach Hotel. Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Just got back from the Munamar Beach Hotel. We booked with Thomsons as part of their couples holiday and had no problem being taken to the correct hotel so i suggest booking with a reputable company instead of budget websites, thomsons do class it as a four star hotel which it probably was. We had no problems with check, although I do agree that the food was quite repetitive and not very warm. Breakfast for us brits consisted mainly of boiled eggs, fried eggs, omelettes and scrambled eggs so it was good if you like eggs, we only went to the restaurant once for lunch because it was mainly the same at dinner time and we didnt fancy eating the same thing twice in one day, the pool bar does burgers chips and salad from 11 untill 4 which were just okay. I did have a bit of an upset stomach for a couple of days but could'nt say if it was anything to do with the luke warm food or too much sun and alcohol. The rooms were very nice we had a sea view which had stunning views and well worth the £50 upgrade. We decided to lay by the pool most days which was gorgeous but although the beds were not the usual plastic style ones they were not very comfortable and maybe they should start providing mattresses for them. The staff worked tirelessly and were all very friendly, i find that if you are nice to someone they will be nice in return. I know it was only the start of the season but maybe Thomsons should think about having more bar staff I dont know that they would cope if the hotel was full to capacity as they did struggle a bit with the number of customers that were there. The evening entertainment was a bit boring for us, I understand that it is a couples hotel (no children) but that doesnt mean you want to hear love songs every night Thomsons should remember that customers are on holiday and possibly in a party mood. So you can see from my review that although we had no major problems or issues and we did have a decent holiday please bare in mind that Thomsons have just taken this hotel over they are having a few teething problems.

Stayed: May 2012, travelled as a couple

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Ask Lesley T about Munamar Beach Hotel

12 Thank Lesley T

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We were a party of five in the Munamar Beach, a couples hotel. We had a great time. Had a fabulous time. The staff were brilliant, the food was fantastic. The rooms were of a generous proportion with maid service and clean towels every day. Entertainment was very good with live music every evening. Facing an Idyllic situation on a beautiful beach front, the hotel was all we could have wished for. Definite five star.

Stayed: May 2012, travelled with friends

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Ask lizwood59 about Munamar Beach Hotel

22 Thank lizwood59

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management response:Responded 22 June 2012

Dear Reviewer,

Thank you very much for your nice comments. We would like to see you here with us again. It is very nice to hear that you had a brilliant time while your stay.

Thank you once again

Munamar Beach Management

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We have just returned from a week’s holiday in Iclemer , Turkey , and chose the Munamar Beach and Residence as a holiday. Its in the Couples brochure and the Platinum, so we felt it would be OK. I now know the hotel doesn’t deserve to be in either one of the above as it fails on a number of issues.There is 3 hotels, one is a allegedly 4/5 star on the beach, the Residence I now know is a 2 or 3 star which is purported to be 5 star, but it’s a very long way from that in service and quality………..then there a 2/3 star further back. The hotel descriptions and pictures are swapped between hotels, I spoke with other couples who had been booked into other hotel and received similar emails.Companies seem to have been Thompson and lowcostbeds.com..I was emailed as we had booked a 5 star holiday with no children…..but ended up booked into the residence, using the Munamar Beach facilities. They knew I was limited mobility when we booked it !On arrival we were taken to the wrong part of the hotel, the Beach section and not the Residence where we had booked. We had to lug cases round to the other part of the hotel before we could check in, we later spoke to several couples who had been sent to the wrong place. I am disabled and have a significant health condition, I walk with a stick due to a crumbling spine. We bought fully inclusive but it wasn’t really, just free drinks if locally provided. After 12 the drinks are expensive. You can see the sea from the promenade, our room overlooked next door hotel, and the pool suffered from shade after around 1300hrs, until dusk.The natural cove is lovely, very pretty…………….On arrival the rooms were small , small balcony, bathroom adequate with towels. I noted we weren’t provided with a duvet which I requested. I get cold easily so felt it was needed. I got the duvet on Thursday, two days before we left!!To our disappointment on arrival we were told we couldn’t eat within the Munamar Residence as they didn’t provide food and there wasn’t a kitchen, not even for snacks. This wasn’t mentioned in the web pages. We had to go over every time we wanted to eat, what they don’t tell you on the glossy brochure & website is you have to walk next door to get all your meals....over a bridge with uneven damaged steps.....which took me about 10 mins each way................. its a long way three times a day when you have a stick, which they were fully aware of at time of booking !!!!Food was the same every day, buffet style, salads, although the hot food was never ever hot apart from the soup. In my opinion with mainly chicken based dishes I am surprised we didn’t develop a stomach problem through food being kept at low temperatures. Grilled food was overcooked and dry, pasta the same……..On the third day we were asked to contact “Guest Services,” (that’s a joke!) we didn’t rush down as we had to walk every day anyway (as above)We got summoned again the next day, so called “Guest Services” was open limited times , so when we got there they stated rudely that since we had used an oil based sun tan preparation, ( Banana Boat, Tanning oil F4) they thought the sheets were stained, and stated they had washed them twice and it hadn’t come out. If I had damaged the TV or wrecked the bathroom they couldn’t have been ruder!Therefore they said as it was our fault and demanded rudely the price of 70 T Lira….., I am sure they had done this with other people.As someone who has worked in healthcare all my life as a medical professional, I was appalled at how we were spoken to, I was upset at the rudeness and disrespect of what they had said in a very public area. We were told we could keep the sheet and take it home, I said I didn’t want it , wouldn’t put it on my dog bed……………I saw my husband had had enough and he threw the money on the desk, we walked out saying we would not return to Turkey, if we could have got a flight home I would have returned home I was so upset.At several times through the holiday we got back into our room and felt someone had been smoking in there, I don’t smoke and have a keen sense of smell, also the room was left open often even though we had made sure we had locked it!!!There wasn’t a rep, no one to complain to. I complained to resort staff at reception and was given the managers name to use. We just wanted a break in the sun to relax, but ended up more stressed out than when we went! The only thing I will miss is the sun which I could have got in any number of other destinations and had a far better time ...........It wasn’t 5 star in any way, more like 2 or 3...........I wont go back to Munamar Residence or their hotel group ever again. It looks nice on pictures but doesn’t show the rudeness of the people and the ghastly employee/ manager we had a run in with...it made me feel as a disabled person like a piece of crap. In our country disabled people are treated with respect , not like something that has been stood on…………. I will be taking this further…….!!

Incidentally, I got sun tan oil off my shorts and my towel with warm water and Persil (after a wait of 10 days) We were made to feel like criminals because their staff cannot launder properly. We paid the price of 70 lira for using oil based sun tan cream. I have travelled extensively for the last 30 years throughout numerous 5* hotels and complexes in USA, Canada, the Caribbean, Europe, Far East, Australia, and never ever had a problem!! Not what you need, I had planned a relaxing holiday to recuperate after having back surgery and treatments for my shattered spine.I need another holiday to get over Turkey, next time I go anywhere I will check trip advisor .......

Room Tip: I would suggest you avoid and book a hotel who will deliver what is promised!!

Stayed: April 2012, travelled as a couple

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Ask Yorkshiregirl123_12 about Munamar Beach Hotel

14 Thank Yorkshiregirl123_12

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC