Frequently Asked Questions

Asap Connect Cable + Tip

About Asap Connect Cable + Tip

What makes ASAP Connect better than other magnetic cables/adaptors in the market?

There are many features, though the most important is that we are the first to incorporate our patent-pending magnetic connector technology and as our magnets are positioned at the exterior of both the cable and connector tip it will always connect easily. We are also the first to incorporate 18k gold platted connectors that have been are laboratory tested to last at least 38,000 connections.

Can the magnets damage my phone in any way?

No, we have completed months of laboratory and field testing to ensure the magnetic field does not interfere with the phone in any way.

How strong is the magnetic connection?

We've designed ASAP Connect to be strong enough to lift an iPhone 6 Plus so the magnetic strength is considerably strong so that it won't disconnect unless fair force is applied.

Is it easy to remove the tip from the phone?

The tip will stay in place from any general daily use even if the phone is dropped, yet it can be easily removed with just your fingers when needed.

What is the length of the cable?

The length of all ASAP Connect cables is 1.2m (3.94ft). You can purchase additional cables that are a longer 1.5m (4.92ft) for $15 on the Backerkit survey.

Does ASAP Connect support data transfer for Apple and Android devices?

Yes, this also includes tethering.

Can I plug ASAP Connect into my laptop, computer, car charger or power bank?

ASAP Connect is compatible with everything your existing USB cable is, so it will work with all devices that are USB compatible.

Will ASAP Connect affect the charging speed?

ASAP Connect will not alter any device's charging speed and can handle the maximum charging speed for mobile phones.

Can I connect a MicroUSB cable with an Alpha tip or vice versa?

No, ASAP Connect's different device versions are not cross compatible due to their unique connector prong configurations. This means a cable designed for Apple will not work with an Android tip and vice versa.

Why have you not chosen to use the original lightning connector or have MFi certification?

Apple has not released a magnetic lightning connector, hence it is not possible to apply for MFi certification and by producing a lightning connector that is not MFi certified, it leaves that company open to legal action by Apple. Any company claiming to have a MFi magnetic connector is not possible as of July 2015. You can ask the company for a PPID number from Apple as proof.

Does ASAP Connect support QC2.0 or QC3.0?

ASAP Connect will support up to 5V/2.4Amps, which is more than most cables available, but it will not support the maximum speeds of Qualcomm Quick Charge technology due to the 5V limit of the LED light. We have tested our cable with a QC2.0 charger and charge speeds are 10% slower from 0 - 50% battery power, and exactly the same speed from 50% - 100% battery power.

Micro Drone 3.0 Combo Box

About Micro Drone 3.0 Combo Pack

What is the flight time for Micro Drone 3.0? How long does it take to recharge the battery?

Eight minutes of continuous flying can be achieved without the camera attached. After attaching the accessories, flight time is around six minutes, and using the expansion pack and camera flight time is seven minutes due to additional lifting power. Recharge time on the batteries is up to an hour for full charge.

Does Micro Drone 3.0 only stream video or can it also record?

Micro Drone 3.0 can both stream video to a smartphone/tablet as well as record onto an onboard Micro SD memory card.

How loud is Micro Drone 3.0 in flight?

We are using high grade endurance motors which are the quietest available (the same coreless motors used for vibrating smartphones). Feedback from Micro Drone 2.0 has been that users really liked how quiet they were (this model was not much louder than a whisper in flight), Micro Drone 3.0 has bigger motors which are a bit louder. We will produce a video to give you an example.

Does Micro Drone 3.0 fly autonomously and have a ‘follow me’ feature?

We find this technology very interesting, but so far outside of the lab this is a long way off. In 2013, we built prototypes that used sonar and IR sensors to fly autonomously, however due to outside variables this didn’t add much stability. We are focused on making the drone more automatic using reliable sensors that make the drone easier to control.

Can the camera module take photos? What is the resolution of the HD camera module?

The camera module can take both photos and video. The photo resolution is 1280 x 720 pixels and image file size for each photo is typically between 30KB and 100KB. The video is shot in 720p (1280 x 720 pixels) and its recording rate is approximately 100MB/s.

What formats are the video and photos?

The video records as MOV format with an H.264 codec and a frame rate of 25fps with a 1280 x 720 pixel resolution and 14.6 Mbps bitrate. There is also a Microphone and the audio codec is PCM with 128Kbps bitrate and CBR bitrate mode. The photos it takes are JPEG format with a 1280 x 720 pixel resolution and lossy compression mode.

How will Micro Drone link video with my smartphone/tablet?

Micro Drone 3.0 becomes a WiFi access point that your smartphone/tablet tethers to over a secure connection. Once this connection is established our app will be able to automatically configure and display the video stream coming from the drone to your smartphone/tablet.

What is the range on Micro Drone 3.0?

With its dual control, Micro Drone 3.0 can be flown using either our professional 2.4 GHz remote control or a smartphone/tablet over WiFi. With the 2.4 GHz Remote Control the range is 500ft (~150m). The camera module will be able to record video to an onboard Micro SD memory card up to this distance. Live streaming to your smartphone/tablet can be made up to 150ft.

What happens when the battery runs low on Micro Drone 3.0?

We have designed an early warning indicator where the onboard LEDs flash rapidly when there is less than 30 seconds of remaining flight time.

Are the protective bumpers shipping with Micro Drone 3.0?

Yes, these are included in the set.

Will it be possible eventually to have a 1080p resolution camera for Micro Drone 3.0?

Yes! We designed modules to snap on with magnets which means we will be able to offer a wide selection of cameras (Fish Eye Lens, 1080p, Analog FPV, Night Vision and more). Camera technology is getting lighter, more advanced and users will be able to continuously upgrade the modules without having to change the Drone.

Nuheara IQbuds

About Nuheara IQbuds

What are IQbuds' safe decibel levels?

With IQbuds, the beauty is that you get to set the decibel level the way you want. Determining safe decibel threshold levels depend on time & exposure, but because of how we treat noise, you will have less need to turn the music/audio up loud.

Can IQbuds be used on a plane?

The IQbuds make use of bluetooth wireless technology and can be used on aircrafts. Third party bluetooth dongles can be used to stream audio from the aircraft entertainment system to the IQbuds. Additionally, external noise can be reduced using the SINC and LIVE EQ features

What Bluetooth functions does IQbuds provide?

You can stream music over Bluetooth from your device such as an iPhone or Android phone. You can make phone calls over Bluetooth with your mobile device. You can use the IQbuds app to setup gain levels and frequency curves using IQvolume and Personal Profile settings in the app.

The wireless bluetooth link uses power. If you are not connected over Bluetooth, the battery life of IQbuds will be longer since the wireless Bluetooth link is not active.

You can use IQbuds without a bluetooth link, but we recommend to personalize IQbuds to your preferences using the IQbuds App beforehand.

Do IQbuds have a bluetooth delay?

The IQbuds have very minimal delay over the bluetooth connection, and it is not noticeable when communicating over a phone or listening to music.

Note: Bluetooth delay is noticeable when watching videos over third party dongles.

Can IQbuds be adjusted for specific frequencies?

It is not possible to adjust the amplification at specific frequencies, but the overall volume of left and right IQbudsTM can be adjusted.

Below 1KHz, there is a setting (setting 2) that provides some low frequency boost. Above 1KHz, there are three settings (3, 4 and 5) that provide boost in the high frequencies.

Why do you have to pair the App as well as the IQbuds on Apple devices?

IQbuds feature an unusual double pairing because we combine audio streaming capabilities (like a tradional bluetooth classic headset) with App data control ( like a bluetooth Smart fitness tracker). The double pairing is only required on iOS/Apple, however the next App update will remove the double pairing and only require pairing your IQbuds.

The double pairing is needed so the App can "talk" to the buds. You can pair the IQbuds with any device without the App using a single pairing.

In summary:

There is no audio processing on the phone, it is processed in the IQbuds.

All settings are stored in the IQbuds and not the phone.

The App is simply the interface to set and control the IQbuds.

We have extended some of this control up to the IQbuds via tap touch so the phone does not have to be taken out all the time to answer calls, toggle locations, ask Siri, stop/start music etc.

How many decibels do IQbuds block?

It blocks approximately 14dB of passive attenuation.

How many decibels can IQbuds amplify sound?

IQbuds can deliver an additional 12dB of gain depending on the settings. It can also deliver up to 30dB of attenuation. (12dB + and 30dB -)

Additional frequency dependent gain can also be achieved using the personal profile settings (selections 1 to 5).

Comparison

How is IQbuds different from Here One?

IQbudsTM have double the battery life, 16hrs v 8 hrs on-the-go Bluetooth streaming and IQbudsTM have 32 hrs of on-the-go hearing processing. Please see the comparisons of battery life and charging speed here: http://www.nuheara.com/wireless-earbuds-battery-life/. IQbudsTM is designed to not only provide top quality audio fidelity and great sounding phone calls, but they allow you personalize your hearing experience so you can focus on speech in a range of different environments. Nuheara's proprietary SINCTM (Super Intelligent Noise Control) technology is our secret sauce that allows you focus on what you want to hear. IQbudsTM also have very cool tap touch controls : the left bud for your music/phone calls and right bud for your environment. Finally, we’ll let one of the leading electronic device review sites speak to how good IQbudsTM are. Digital Trends gave IQbudsTM the highest ratings (9 out 0f 10) of any truly wireless earbud: http://www.digitaltrends.com/headphone-reviews/nuheara-iqbuds-review/

How IQbuds do as compare to others in the market?

IQbudsTM is very different because of the way we combine intelligent hearing with noise cancellation, Bluetooth, voice recognition and more. Intelligent hearing, i.e. the ability to control how you hear the world around you, such as hearing speech in noisy social settings, requires very complex audio Digital Signal Processing expertise, which we have decades of experience in. Some of the others on the market don't have all these features IQbudsTM will have.

Battery/Charging

Are the batteries replaceable?

The batteries are not replaceable. IQbudsTM has a built in fully rechargeable lithium ion battery.

With daily use, the lifetime of the battery should be between 2 to 3 years.

Can the charging case charge other devices?

Unfortunately not. The case has specialized charging circuitry that is optimized to charge the IQbudsTM batteries. It would not be able to charge the battery in other devices correctly.

Are the batteries safe from fire?

While no Lithium Ion battery can be said to be 100% immune from overheating, the "exploding" Samsung battery is 3,500mAh while the batteries in our iQbuds are only 100mAh. Since heat generation is directly connected to the amount of storage power, the battery in the Samsung generates 350 times more powerful and generates that much more heat. That being the case, it makes a similar occurrence with iQbudsTM highly unlikely.

Technical

Can you adjust the volume on each side independently?

Yes, Nuheara IQbudsTM will allow you to adjust your settings for each side.

What is the battery life of Nuheara IQbuds?

With Bluetooth streaming, Nuheara IQbudsTM will have about 4 hours continuous use. With the additional charges from the charging case you will have 16 hours of on-the-go Bluetooth streaming. If you use less streaming and/or are using only the Hearing Processing, IQbudsTM will last 8 hours, for a total of 32 hours on-the-go Hearing Processing. IQbudsTM comes with a convenient carrying case that doubles as a charging case, which is powered by a USB cable.

How to charge Nuheara IQbuds?

Nuheara IQbudsTM will be charged through the charging/carrying case provided. For first time charging out of the box, place the earbuds in the charging case, close the lid and plug the case in with the USB cable that was included in your package. Let case and earbuds charge for 4 hours or until all the lights are green on the inside and outside of the case. The charging case is currently designed to hold an additional 3 full charges (approx. 16 hours of on-the-go full Bluetooth streaming and up to 32 hours of Hearing Processing). For more information, please review the Quick Start Guide that came in your package or visit nuheara.com/support.

How to first pair and connect IQbuds?

First, we suggest watching the videos on the Support Section of our website to first get started. PAIRING & CONNECTING To pair IQbuds, put them on and press and hold both LEFT and RIGHT ear buds for 5 seconds. When you have successfully entered pairing mode, you will hear “Pairing”. The app will guide you through the pairing process. Apple devices require 2 pairings to work with both Music/Calls and the App. From your mobile device, go to your Bluetooth settings and make sure that BOTH your IQbuds and the IQbuds App are both connected. Android devices only require 1 pairing.

What is the size of the Nuheara IQbuds and the Carrying/Charging Case?

The IQBudsTM are sweat proof and water resistant, so fine for exercising but we do not recommend swimming or taking a shower with them. They have not been formally tested to any particular IP rating, however the internal electronic circuits are coated with a NanoProof water protection technology which claims protection equivalent to IPX7.

Is there any app for Windows smartphones?

For version 1 of Nuheara IQbudsTM we have decided not to support Windows smartphones. We are creating an app for iOS and Android devices. We may decide to evaluate Windows for future versions.

First, make sure that you have BOTH the IQbuds and the IQbuds app connected in the Bluetooth settings on your mobile device. If the IQbuds are paired and both the buds and the App are connected and the problem continues, place the buds back in their case and close the lid for 30 seconds and try again. If this does not work

When making a phone call, is there a way to reduce the ambient noise for the person on the other end of the call?

With the current version of the IQbuds, if you try to make a call in very loud situations, the remote listener will pick up on some of the ambient noise. We will have an update soon where we will be implementing directional processing and this will greatly improve the situation.

Bluetooth

What is the Bluetooth compatibility?

IQbuds connect with any device that has Bluetooth, including iPhones, Android phones, and most mp3 players. It works the same way any Bluetooth-enabled audio device does, so it's simple and with just a few clicks ready to go.

Noise Cancelling/Sound Quality

Can IQbuds be worn in industrial environments to cancel noise?

IQbuds will not be a hearing protection device and will not meet any of the OSHA hearing protection regulations . They are designed for consumer applications. If you have mild hearing they will have a hearing boost capability.

How does the noise cancelling work?

It is a combination of both attenuation (passive) and our Super Intelligent Noise Cancellation (SINCTM) technology that gives a dynamic control to digitally increase and decrease volume of the world around you.

What is the sound quality like?

The sound quality for music and audio streaming is amazing – much more like Bose than Apple earbuds. IQbuds have high quality stereo sound - perfect for listening to your music/favorite podcasts, etc. as well as the ability to blend your digital experience with your physical experience. i.e. music with background noise, hearing boost in loud social settings, phone calls without wires, etc. IQbuds connect with any device that has Bluetooth, including iPhones, Android phones, and most mp3 players. It works the same way any Bluetooth-enabled audio device does, so it's simple and with just a few clicks, are ready to go. We are using a premium, high fidelity balanced armature driver and IQbudsTM are designed to have a great bass response and to deliver excellent music. We’re not scrimping on the components here and are using very high quality parts to deliver excellent music.

What is the balanced armature driver used in the IQbuds?

IQbuds are using a high performance, wide band balanced armature driver. The frequency response and linearity are excellent and the acoustic design means you’ll get a fantastic audio experience in a truly wireless form factor. We are using a vented driver and this delivers excellent, smooth bass – more so than on other balanced armature products.The sound fidelity is on par with good quality, over-the-ear noise canceling headphones on the market today.

What is the frequency range?

The design has a frequency range from 20Hz to 18kHz. We are using a premium, high fidelity balanced armature driver designed to deliver a great bass response and excellent sound quality. IQbuds are using very high quality parts to deliver excellent sound.

Do the IQbuds offer complete noise cancellation like other over the ear headphones?

IQbuds are not intended to offer complete noise cancellation (cutting you off from the world completely) but rather to allow you to suppress the background noise to the degree you want while still being able to listen to your digital audio or you’re the sounds around, such as someone talking.

General

Are Nuheara IQbuds designed to treat hearing loss?

Nuheara IQbuds are not intended to diagnose, treat, cure, or mitigate disease. It is not intended as an aid for a person with a persistent hearing impairment or who are experiencing the following medical conditions: Conductive hearing loss Asymmetric hearing loss Ear Pain Ear Drainage Sudden hearing loss Dizziness Tinnitus

Will Nuheara IQbuds help to hear voices better in challenging social environments?

IQbuds are not intended to offer complete noise cancellation (cutting you off from the world completely) but rather to allow you to suppress the background noise to the degree you want while still being able to listen to your digital audio or you’re the sounds around, such as someone talking.

Are Nuheara IQbuds a certified hearing protection device?

Nuheara IQbuds is not a certified hearing protection device and should not be used to protect your ears from toxic noise or to protect you from noise induced hearing loss in places such as shooting ranges.

Will Nuheara IQbuds fit in my ears?

We have designed Nuheara IQbuds to fit in a broad range of ear sizes. We will also offer eight different silicone tips from XS to XL in round and oval shapes. Getting both the best fit and best seal are important for audio quality, so we encourage you to try all the different tip sizes and shapes to find the one that is best for your ears. Of course, every ear is different so we cannot guarantee that they will fit all ears.

How will Nuheara IQbuds be different from other wireless earbuds on the market or in crowdfunding stage?

Nuheara will be quite different from most of the wireless earbuds out there at the moment. The majority of these wireless earbuds have functionality around delivering streaming audio and/or hands-free phone calls. A few offer further functionality around biometric measurements and music management. Nuheara IQbuds will be the first intelligent hearing platform that not only allows you to control how you hear your digital world but also to control how you hear the world around you. Think Assisted Listening Device, Noise Cancelling Headset, and Bluetooth Earpiece all in two beautifully designed, truly wireless earbuds. This is Nuheara’s unique point of difference and what makes Nuheara’s IQbuds a true hearable device, not just another wireless earbud.

What is the warranty on Nuheara IQbudsTM and what does it cover?

Nuheara IQbudsTM come with a 1-year warranty which covers manufacturing defects under normal use conditions.

Hearing Aid

Are Nuheara IQbuds a hearing aid ?

While Nuheara IQbuds are not a hearing aid nor a medical device, customer feedback has demonstrated that IQbuds help you hear speech much better in noisy environments. IQbuds are intelligent earbuds with part of the functionality that is typically described as Personal Sound Amplification Product (PSAP) that also has Bluetooth capabilities to allow you to connect to smart devices for phone calls and audio streaming.

Will IQbuds be covered under Health Insurance or Medicare?

IQbuds will not be a hearing aid or medical device so they will not be covered by any health insurance. They will be priced more like a very good quality noise canceling headset.

Pilot

About Pilot

How does the Pilot work?

The Pilot earpieces are specially designed to capture human speech with high audio clarity. It then passes that speech to our translation engine (in the cloud) so that you can hear speech translated in your ear.

After you setup your Pilot earpieces, you can share one with another user so that you and that person can speak to each other. The other person will need to download our mobile app and follow the quick steps to join you in a conversation.

What languages are supported?

We are first introducing latin/romance languages (French, Italian, Portuguese, Spanish, along with English) and will begin adding additional languages this fall, including Germanic, Hindi, Hebrew, Arabic, Slavic and East Asian.

What if the other person can't wear the second earpiece?

If someone does not wish to wear the second earpiece, they can still join the conversation without an earpiece, however they will be required to press the microphone button every time they speak.

How fast does the translation take?

Currently the translation takes only a couple of seconds of delay. However, we are working very hard to get this lag shorter and we will release updates of the app with every improvement.

Is the translation perfect?

No, machine translation is not perfect and it will make mistakes sometimes, but the more people use it the better the translation engine becomes.

Will the app work with other smart earpieces?

No. The app and Pilot are designed to work together using specific communication protocols.

Are the earpieces waterproof?

No, they are not waterproof.

ProSounds H2P

About ProSounds H2P

What kind of batteries does the H2P use?

The H2P uses size 10 Zinc Air batteries – one for each side.

How long do the batteries last?

The batteries last up to 140 hours.

Does the H2P have an on/off switch?

Yes. Turning the volume dial clockwise turns the volume up; turning it counter-clockwise turns it down. Once turned all the way down, you feel the sticking point that turns it off.

Can the H2P be used as a hearing aid?

The H2P can enhance hearing up to 6x the normal hearing level, which can be very helpful for those who have hearing difficulties. Even though the H2P is not technically a hearing aid, it can easily be used for hearing assistance.

Spend Wallet

About Spend Wallet

What is Spendwallet?

Spendwallet is a cutting-edge smart wallet that digitally consolidates credit, debit and gift cards securely into one device.

Why do I need Spendwallet?

Too many cards. Too much hassle. If the reason for your thick wallet was a large number of cards with which you would like to have the utmost benefit, neither your smart spending nor your slim pocket should be given up. It is time for your heavy, thick traditional wallet to evolve into smart wallet that converts all those cards into digital information.

How many cards can be stored on Spendwallet?

Up to 20 cards can be stored on Spendwallet.

What type of card can I store on Spentwallet?

You can store a card as long as the backside of the card has a magnetic stripe. Membership cards with barcodes can be saved on Spendwallet mobile application.

How long does the battery last?

When Spendwallet is fully charged, the battery lasts up to 30 days.

What mobile devices does Spendwallet support?

Spendwallet supports devices with Android version 4.3 and above, and iOS 8 and above.

Select which card to use using the left and right buttons, and ensure that your card’s nickname is correctly indicated on the LED display.

How can I make payment with SpendWallet?

Tap ‘SPEND’ button on Spendwallet and bring it close to the card reader terminal.

How can I store my identification card on Spendwallet?

You can use the backside card slot of Spendwallet for your ID or any extra plastic cards you need to carry around.

Should I turn on Bluetooth while using Spendwallet?

We recommend turning on Bluetooth while using Spendwallet, but you can still use your Spendwallet without the Bluetooth.

Can I use Spendwallet in a restaurant or drive-thru where I can handover the Spendwallet to the waiter or cashier?

For restaurants and drive-thru, you can leverage the waiter mode. You can lock unto one specific card type on Spendwallet, and hand it over to the waiter or cashier. They only have to bring the device near the reader to make it work.

How does Spendwallet work at the gas station or ATM where you must slide a card in?

Unfortunately, Spendwallet does not support payments at gas station or ATM. This is why we placed a backside cardslot on Spendwallet for you to carry an ATM card or an emergency card.

Technology

How is it possible to make payment everywhere?

When you bring Spendwallet near to the card reader, our self-developed Magnetic Flux Emulation (MFE) technology generates a magnetic field which makes the card reader respond as if a card was swiped. Hence, Spendwallet can be used anywhere that accepts magnetic card payment.

How is Spendwallet different from all-in-one smart cards?

Spendwallet works better. We’ve tested all available smart cards in the market and concluded that using rewritable magnetic stripe cannot guarantee 100% reliability due to technological limitations. Instead of swiping, Spendwallet adopts a tap-to-pay method, providing a higher rate of successful transaction.

Some retailers require EMV chip payments. Will Spendwallet support EMV?

We have been preparing for the EMV shift since early this year. We are currently in talk with banks and card issuers to support EMV on Spendwallet using tokenized MFE. We will try our best to support this feature and once it works out, we will provide a software update as soon as it is ready. After the update, you will be able to use Spendwallet with no problem on chip requiring terminals.

Security

Should I worry about security problem when transferring my card information onto Spendwallet?

When your smartphone and Spendwallet is connected via Bluetooth and the Spendwallet is 20m away from your smartphone, you will receive a notification that you have left your Spendwallet behind. In addition, Spendwallet will automatically lock itself and destroy included data when lost.

How can I maintain Spendwallet's security without turning on Bluetooth on my phone?

If you prefer to turn off Bluetooth, you can choose to use passcode authentication before each transaction for security. It is also possible to turn off the security function.

What is passcode and how do I set it up?

Passcode is a security measure put in place for you to safely protect your card information. As the passcode is set with the left, right, and SPEND button on the mobile application, this passcode can be identically used on Spendwallet.

What if I forget the passcode?

When you forget the passcode, you can reset your passcode on your mobile application after verifying your identity.

Waylens Horizon

About Waylens Horizon

How Do I Backup Videos to a PC or Mac?

To transfer video from your Waylens Horizon camera to PC or Mac, connect your camera to the USB adapter and plug the USB cable to your computer. Power the camera on and select “switch to USB” mode on the camera display. Next, open the Waylens Studio app on your computer and select “file/open camera” from the menu to locate the camera path. When the camera’s root folder is selected you will see the highlights and buffered videos in the video browser. To import the video to your local hard drive, select “preferences” from the Waylens Studio menu and set the video file destination folder. Select desired clips and click the “import” button waylens-import-icon on the tool bar and the video will begin to transfer to your computer. Once your footage is transferred, It is recommended to format your SD card to free up memory for loop recording.

How To Update Firmware

As we continue to develop and update our camera’s capabilities, it is important to keep your software and firmware up to date. To make sure you are using the latest firmware, please follow the steps below:

For iOS users

1.) Connect your phone to your camera’s hotspot, or have both your phone and camera connected to the same wifi network as clients. 2.) Open Waylens App and connect it to your camera, if there is a new firmware version available, the App will pop up a dialog. Click “OK” to continue.

For Android

1.) Most Android devices don’t allow the use of the 4G network while connecting to a WiFi hotspot, thus when your phone is connecting to the camera via its hotspot, the firmware update warning won’t show up. The only way to update your firmware is connecting your phone and camera to the same wifi network as clients. Read: “WiFi: Hotspot and Client Modes” support topic for more information on how to connect to client mode. 2.) Open Waylens App and connect it to your camera via Client mode, if there is a new firmware version available, the App will pop up a dialog. Click “OK” to continue. To manually download firmware go to the App User Settings and click “Camera Setting”, then “Firmware”.

How Do I Backup Videos to a PC or Mac?

To overlay vehicle specific data directly to your video, you’ll need to sync & pair the Waylens OBD Transmitter. Your camera’s Wifi and bluetooth should be turned on when using the OBD Transmitter. Please note, that while the Horizon camera has three 3-axis accelerometers built directly inside, the OBD-II Transmitter captures, RPM, MAF, MPH, Engine Temp., as well as Boost (when applicable).

Troubleshooting Card Errors

The Waylens Horizon camera gives users a “Card Slow” or “Card Error” message once the microSD card has detected bad blocks. This message doesn’t necessarily mean that your card is bad or unusable, but the errors prevent the card from writing data at the required speed, which makes it unstable for loop recording. Unlike other camera systems, this warning message allows you to backup footage before potential data loss or card failure. To backup your footage, copy the MicroSD card contents to your computer or import the footage into Waylens Studio. If you want to reuse the same microSD card, try formatting it from the camera settings menu, click storage, then format. If the problem persists, make sure your microSD card write speed is compatible with the recording quality setting in the camera’s Video menu.

Pair and Connect Your OBD-II Dongle

Check and make sure that no other devices, particularly your mobile phone, haven’t been bundled to the OBD adapter. Check your phone BT setting menu and delete our OBD adapter from the BT device list if it’s on it;