Re: Order Is Gone

Same here.. For multiple orders, I initially had to go through customer service which still show the orders on my account though I couldn't find them through regular means. Though the last time I went through the emails, all the links were dead or not linked to anything while using my mobile browser.. Yet still have the emails.

My initial fear, since I pre-ordered them on my old Best Buy credit card, was that they were going to be deleted since the card has recently been renewed under a new year.. though the rep said that wouldn't be a problem, I'm still curious to see if they will still hold the actual preorder pricing due to the card's initial expiration.

Re: Order Is Gone

I appreciate you taking the time to write us about your order. I also keep track of all of my online orders by visiting our website, so it's concerning to hear you've had this occur.

I will gladly look into this for you, but I am going to need some more details from you. Please, send me a private message by clicking on the blue button next to my signature. Please send your full name, phone number, e-mail address connected to your BestBuy.com account, and order number. I look forward to hearing back from you so I can continue assisting you. Let me know if you have any other questions as well.

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!