Comments: we have used the GPS system , but when it came time to cancel our service ... ohh god it took us 1 full month just to get a-hold of some one, we have called every single day all of their listed phone numbers , we have e-mailed them countless times , in the end we had to call our bank and put a stop on their automatic billing. Finally after 1 month and something , we have been contacted via e-mail by one of their representatives and they canceled our service providing us a reference cancellation number. after 5 mounts of not using them , guess what , their billing department sends us an open invoice - asking us what is going on and why we are not paying our bills . we were shocked , they are trying to get now money from us for not having in their data base that we have canceled. Immediate we have provided the accounting department of teletrac our "cancellation reference number" and a copy of the e-mail of their representative that have closed our account . She responded its not her problem and we need to speak with the guy that we canceled with. This is how they do business . Btw its 5/23/18 and it has been 2 days of us trying to speak with one of them and take care of that nonsense.

Pros: its cheap and the gps system work , other than that very disappointed no other pros for teletrac than those

Cons: you can not get a hold of no-one , when you call them , they dont answer , when you e-mail them they dont respond
very bad customer service

E-Logs and DOT compliance

Oct 09, 2018

Daniel P.

Franchisee

Transportation/Trucking/Railroad, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software provides a solution to stay in compliance with the DOT requirements for electronic logs, and manage the drivers and their workloads

Cons: There is a lot of backend work that remains a big question mark to the end user. Troubleshooting and navigating through frequent technical hurtles is basically out of the end user's hands. This wouldn't be an issue if support was consistent, prompt, and reliable but that hasn't been the case.

Overall: Have used the software for over 2 years and when it works well, it is great. More often than we would like, we run into issues with credentials, permissions, error messages, etc. that don't have a clear solution. Navigating through the software as an admin on the account is not intuitive at all and requires ongoing communication with the product developers.

Cheap & Easy to use - Lacks Major Functionality

Apr 12, 2017

Scott C.

Driver Operations Manager

Transportation/Trucking/Railroad, 51-200 employees

Used the software for: 1-2 years

Source: Capterra

1/5

Overall

4
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very Basic in what it can offer and do

Cons: Lacks major functionality and does not incorporate well to the major trucking industry standards and programs

Overall: Teletrac is a great system on a low budget and you don't really care about its ability to interact with any other systems. If all you are looking for is the ability to track your truck and something for drivers to use for E-Logs, than this might be up your alley. However, if you are expecting any type of integration with mainstream products than this isn't what you need. This product has more cons than pros when it comes to the trucking industry. The tablets are easy to pull out of the truck, break, and lack OTA updating. Mapping is substandard and program functionality is sub par. We used this system for over a year and scrapped it after so many issues of compatibility and functionality.

Recommendations to other buyers: Save your $ and go after a system that drivers cant tamper with, break, lose, and can still use with ease. If you are a major trucking company - steer clear of this setup.

Great Vehicle Tracking Software

Mar 09, 2018

Manny P.

Network Administrator / Cable Technician

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's a great tracking software to monitor your fleet vehicles on the daily. Gives you real-time status updates turn by turn on vehicles that you monitor.

Overall: Great tracking software if you are in the need of tracking fleet vehicles. You can easily find the location of your vehicles and track their daily routes.

Not worth entering into a contract with them

Oct 02, 2018

Damien S.

Owner

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

1/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Take your money somewhere else, customer service is lacking, they are all over you at the time of sale, they ignore you trying to cancel and won't return calls.

Pros: It does gps tracking, it's more for tractor-trailer truck tracking and not a service fleet, they come out and install.

Cons: You don't have a contract with them, they create 36-month contracts for every device if you add a device its a new contract, not worth doing business with them. When we tried to reach out to cancel, we emailed, called and never got a response. We once called twice a day for 2 weeks, never got a call back from our rep, it was a joke in the office, horrible.

Don't walk, RUN from this company

May 17, 2018

Scott O.

Owner

Transportation/Trucking/Railroad, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: There are no pros to this company. They will take your money and then push you to the side with the automated phone system

Cons: They only offer a 3 year contract. BEWARE, once you sign there is no getting out. Multiple issues almost every day. The clocks do not reset correctly, which means paper logs till they fix it. Going from sleeper to OFF DUTY starts your clock, so more time wasted. Slow to update, screens move slowly. Customer service takes what seems like forever. The recording says you are next in line and it takes 20-30 minutes on average to get to them. Then they just read from their playbook. In the past 2 weeks we have 4 open work orders, with warranties also. If your equipment cannot last 2 weeks, probably something wrong with it. If they tell you they are going to escalate your ticket to a higher level, don't expect a phone call anytime soon.

Excellent Way to View and track trucks

Jul 18, 2017

Nancy L.

Admin

Transportation/Trucking/Railroad, 1-10 employees

Used the software for: 6-12 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This had been a wonderful experience using this software. I find myself getting caught up on looking at all the features. It really makes me want to look and see where my trucks are and what they are doing. You can zoom in and get a Ariel view and even see what parking spot the truck in is at a truck stop.

Cons: Took just a little bit to get use to all the features that you can keep up with the trucks. There is a lot of stuff that the software will do you just have to use it to get use to it.

30 minutes on hold everyday with them not being able to fix the problem.

Nov 02, 2017

Richard B.

Dispatch

Package/Freight Delivery, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: DO NOT USE!!

Pros: Tracking software work great when it is working. The sales man the locked us into the contract was very good at his job.

Cons: ELD logs drivers logs driver out for no reason. Red over speeding comes up on the Garmin even if the driver is not speeding. Drivers have take their eyes of the road to reset the navigation at every stop light and stop sign. I consider the devices unsafe for truck drivers. Trying to get a hold of someone in customer service is a joke you can wait on hold for up to 30 minutes at a time. Having a driver wait on hold is not an option. Truck drivers have enough to worry about when they on the road. They will lock you into a 3 year contract with a system that does not work correctly. I have had the ELDS in our truck for 3 months now and have to call Teletrac everyday. I would not recommend them ever.

Great product that does the job

Jul 18, 2017

Derrick S.

Operations Manager

Construction, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I can track every aspect of my vehicles. I know when each vehicle is started, turned off, Idling for too long, and if they are speeding.

Cons: The online software is outdated. It needs to use Microsoft silverlight which you can only use on certain web browsers.

Overall: Ablilty to track my vehicles without an issue

Worst Customer Service

Jan 24, 2018

Nadia T.

Bookkeeper

Package/Freight Delivery, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Go with ANY other vendor. Teletrac is not worth the pain. Once you've signed that three-year contract, good luck getting a hold of someone to answer your questions!

Cons: We've lost GPS signal on several of our trucks. The app regularly has difficulty syncing to the trucks GPS. Customer service often doesn't answer or allow you to leave a voicemail. If you are lucky enough to get through, the Customer Service Rep is typically clueless, and unable to resolve your issue.

Great way of tracking our employees when on the job!

Apr 27, 2018

Kristen D.

Office Admin

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's easy to use and i love the minute by minute updates. There are many reports that you can run and saftey reports are easy to pull up.

Cons: The only thing that I don't love about Teletrac is that the HOS is a little complicated to learn and use.

Great way to know what your trucks are doing

Jan 10, 2018

William L.

Admin

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Since the ELD's are mandatory now, we started using Teletrac about 1 1/2 years ago, It has been easy to keep up with Diagnostics on our trucks. It lets you know exactly where the truck is and if it is moving,

Quite disappointed with Teletrac

Oct 22, 2015

David K.

Manager of Quality

Package/Freight Delivery

Used the software for: 1-2 years

Source: Software Advice

2/5

Overall

2.5
/
5

Ease of Use

1
/
5

Features & Functionality

1.5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like best that Teletrac is affordable, meaning companies do not have to outlay a hardware investment.

Cons: It does not offer anywhere near the level of reporting available through Peoplenet and Qualcomm. The reports need to drill down to the unit level for areas such as idle time hours and idle percentages. I could go on into other areas. Best for you guys to simply visit someone using PNET and compare for your self.

Recommendations to other buyers: Good for cost and basic vehicle tracking. Bad for reporting and accident reconstruction etc. Also getting unit to use EDI was difficult with Teletrac's support staff. Getting mods done also next to impossible.

The overall experience to date has been mixed.

Sep 14, 2017

THomas C.

Director of Maintenance

Package/Freight Delivery, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use and ability to track unit location. the ability to get real time data on the operation of the unit.

Cons: Were not set up in the beginning with the correct access to fully use the Telatrac system. This hampered the ability to use all the reports and monitoring that that we had available.

Worst customer service ever.

Jun 25, 2018

Willard T.

Driver manager

Transportation/Trucking/Railroad, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: Nothing to like about it! It is total junk from the word go.

If and when it works it is great. Neverhappens

It doesn't work!!!!!!!!!!!

Cons: Out of 40 trucks 6 or 7 are down on a daily basis.

Sit on the phone with customer service for 1 to 2 hours daily and still doesn't work!

Overall: None

Excellent GPS tracking for our trucks

Jan 16, 2018

Nancy L.

dispatch/ office

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: What I enjoy and like the most of all is I am able to pull up the location of our trucks and in just a few clicks see exactly where the truck is sitting. If its backed into a dock or in a parking lot, or at a truckstop. I don't have to call the driver every time to get a update that can also be done via text message right from the software.

Cons: The reports for diagnostics on the truck could be a little easier and user friendly to pull up reports.

Money Saver!

Nov 14, 2017

Lizzette P.

Office Manager

Construction, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love this software because it's easy to use. It's basically dummy proof, plus if you do need help with anything there are videos to assist plus customer service to assist as well. It has helped our company save a lot of money with employees when it comes to work hours.

Teletrac (horrible)

Jun 21, 2018

Ben F.

Manager

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

1/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Pros: There are no pros for Teletrac as it is very inconsistent and inaccurate. The company was stuck in a contract for a few years too.

Cons: Inaccurate and inconsistent. The GPS location that is showed of our drivers were never correct and had delays on the system all the time.

This system has potential, but the learning curve can be too much for folks who aren't tech-savvy

Jun 09, 2017

Nick L.

PE

Used the software for: 2+ years

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: The customer service. Teletrac employs good salespeople and they have taken care of us and ensured that the software and product meet our needs.

Cons: Learning curve that comes with the stigma of being "tracked". People are defensive and do not take to the software.

Stay Away!

Oct 24, 2017

Yehezkel Y.

Owner

Package/Freight Delivery, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

1/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Cons: Before signing in a contract, the company was very attentive and responsive. Upon signing, we had to wait for the equipment for 2 weeks. Out of the 13 units, 2 were wrong and I had to ship back.
It has been 6 weeks and countless phone calls and we are still waiting for those units. I am blind to the where about of my trucks. What if the ELD law was in effect? My trucks would have been down this whole time? What if your phone would brake and 6 weeks later your carrier wouldn't be able to provide you with a replacement?

Excellent Fleet Management Solution

Mar 29, 2013

Bob V.

Project Manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: We began using Teletrac's Fleet Director primarily for vehicle location monitoring and navigation, however after learning of Fleet Director's safety analytics add-on we have recently adopted an internal driver safety program utilizing the driver scorecarding metrics. We now incentivize and motivate our employees to be wary of engine idle-time as well as safe driving speeds.

Learning more and more about the benefits of this software everyday. Great product!

Cons: Can't say that we have ran into any negatives at this point.

Overall: Highly recommended. Both our construction/energy services divisions havedemo'd multiple platforms in past including Fleetmatics and Networkfleet, neither have the quality and features of Teletrac. Should be a no-brainer for most...

Teletrac is a decent service that does its job.

Sep 12, 2016

Jon H.

Director of Marketing

Construction

Used the software for: 1-2 years

Source: Software Advice

4/5

Overall

3.5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3.5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Dependable and serves it purpose well, also crews can clock in from the road.

Cons: I cant track the vehicles once the GPS system is off.

Recommendations to other buyers: Do your viable research and make sure you're paying for a service that you'll get full use out of.

Good ergonomic software, Customer support is satisfaying and so is the overall quality

Jun 07, 2017

Paul T.

Fleet Manager Avis France

Used the software for: Less than 6 months

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: It is rather easy to use. Tracking and Monitoring functions give valuable insights which help me to adjust my fleet

Cons: It takes time to understand how the software works and coordination is hard sometimes for novice users

More than satisfied!

Sep 18, 2009

David O.

Administrator

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Two weeks after the Teletrac was installed... I received a Teletrac alert on my cell phone at 3:30am that one of our delivery vehicles was leaving the yard (all vehicles are back no later than 8pm). We contacted the Police and were able to direct them right to our van! I have been hooked ever since.

We use this system to communicate to our drivers, validate deliveries, and monitor our vans.

Cons: I would like the driver messaging to integate somehow with our ADP labor management.

Overall: Works great

NavMan GPS

Dec 06, 2016

Tyler W.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use and information provided.

Overall: We have used NavMan for several years now tracking our company vehicles and equipment. It has helped immensely in our ability to solve customer problems and labor hours worked.

Very good software

Apr 14, 2017

William L.

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Comments: Very easy to keep track of trucks, and log book Problems. I Know exactly where my trucks are in real time. Takes a little getting use to all the things you can do, but after you get the hang of it- Very easy

Great Product

Oct 19, 2015

Cheri D.

Office Manager

Construction

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and vendor is easy to work with. They give you training on how to use their software and will also do live training with you on the phone as well.

Cons: I have not found anything that I do not like about the product as of yet.

Recommendations to other buyers: Let vendor give yo a live demo to see what you are missing