Supporting our airline customers all over the world

Supporting our airline customers, on-site and real-time.

For Boeing's Aircraft-on-Ground Team, known as AOG, unplanned trips in support of customers all over the world are a routine part of the job. Consisting of advisors, engineers and mechanics who are experts in their fields, the AOG teams frequently fly to airline customers around the world to get their airplanes back in the air and in service.

AOG teams have unique capabilities allowing them to perform on-site, comprehensive and integrated modifications to return airplanes to service. Such capabilities include:

On-site technical support to recover Boeing airplanes.

Consultation on appropriate recovery equipment and methods for the customer's operations.

Airplane recovery documents that provide critical information such as lifting, tethering, transporting, and other needed data to recover Boeing-manufactured airplanes.

Training on aircraft recovery and establishing an airplane recovery team.

AOG team members take on the challenge with the same professionalism and determination for which they are known. Like all of Boeing, the team considers the safety of passengers and crew members who fly aboard Boeing airplanes as their highest priority.

Before the AOG teams could begin retrofitting the grounded 787s, however, some of the unique parts had to be made. That’s where the Boeing Fabrication team came in. At Auburn, Washington, U.S.A., and other sites, they fashioned numerous parts including the new stainless steel battery enclosure to contain the airplane’s improved batteries in the electronic equipment bays. The Fabrication team then shipped the parts to the Spares Distribution Center (SDC) in Seattle, U.S.A.

The SDC team packages the parts into battery containment kits, destined for shipment to each customer. Each kit comprises two ventilated battery containment boxes and the vast majority of the parts needed to complete the modification, including insulation, tubing, wiring and supporting hardware like brackets and fasteners. The batteries themselves will be shipped from the manufacturer to the airline.

Now that the U.S. Federal Aviation Administration has approved the installation, the AOG teams have begun installing the new battery kits.