Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Dear Mr. Blake, I am hoping you can help me with this. During the purchase of a Christmas Tree from Home Depot today, an employee asked if I wanted the insects and excess shaken out of it. I said yes. He said, "You don't need it." There was no other explanation. I came home and have now killed several insects and if you shake a branch, hundreds of brown pine needles drop out. It sure seems to me the employee didn't care 30 minutes before closing about what might happen when I got the tree or maybe this was intentiontal. I would sure like to give the employee of piece of my mind because whatever the manager is going to do is not going to be enough. I have work to do and now I have to worry about a bad Christmas Tree (something that is normally a pleasant experience) because a Home Depot employee did not want to do their job. The Home Depot store is: West Niles #1981 8650 Dempster Street Niles, IL 60714 (847)298-7547 My son unloaded the tree from the car and installed it in the living room. I am worried our house is going to be permanently infested. My son lives in the next state over (Wisconsin) and won't be back for another 2 weeks. My back is bad and I am not sure what I am going to do now. I can't get the tree back on to the car and even if I could, all of your locations are now closed. Any help you could offer would be greatly appreciated. Sincerely, Peter

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.