Fault reporting and support requests are to receive immediate response, as if it is an emergency

As if it is an emergency, it will not be just a textual response to the report, but it is followed by immediate troubleshooting and problem solving by relevant personnel

A responsive centre for all facilities-related matters

Get an instantaneous response at all times, 24/7

Quick response 24/7 with actionable

Instead of making a call, your customers can simply send a chat to the chatbot, and tell the bot when you’re coming. Then, just wait for a confirmation from the bot.

Quick troubleshooting and problem-solving

After receiving your report, our chatbot will send down relevant personnel who can quickly resolve that particular issue.

Alert only relevant personnel

Upon receiving a report, our chatbot will classify the issue according to the type of facilities — e.g. whether it’s regarding IT, electricity, or plumbing services. It will then note down what is from with the mentioned facility and ask for the exact location of the occurrence. Till then, the chatbot will direct this information to personnel of the identified facilities to troubleshoot and resolve the issue. It saves a lot of the personnel’s time in identifying the problem and who should go repair it.

Use data to manage your facilities better

Get insights from the report data collected by our chatbot and discover your facilities’ life-cycle, frequent fault occurrence, and more. With this data you can take prevention and cautionary measures for your facilities — it could be in terms of inventory management, getting relevant reparation personnel, as well as educating and cautioning all users about the facilities in question.

Personal shoppers for all your customers, no matter their needs — give them a shopping experience to remember

Your shop assistants can’t do it all at once. Let a chatbot clear the most menial and repetitive of queries – be it checking stock or remembering preferences – so they can move on to establishing rapport with your customers.

Free up mindspace to make better business decisions. Chatbots can manage your inventories, push promotions and collect customer data on your behalf — all so you can be out there doing what you need to.

Get your new hires up-to-speed quickly, with consistent provision of useful and engaging materials with constant supervision

There are so many things that your new hires need to catch up with. Our chatbot provides excellent guidance to a new environment along with engaging materials, tests of comprehension, progress tracking and reminding the users.

On your side, get a sense of how effective the current onboarding and training program is, based on progress data that the chatbot collects and iterate accordingly.

A whole new level of banking — no more complicated apps, nor the hassle of calling call centres — everything is now on chat

Not a fan of waiting for the phone operator to tell which number to press to be redirected to relevant staffs? With its natural language understanding, your banking customers can speak as they do to the bank staff — minus calling customer service.

For the bank, it’s not just automating the consumer-facing conversation. The chatbot can perform actions such as reserving a stock with certain conditions or filing lost credit card reports.

Admit it, most customers would rather contact you and ask their questions directly than to even try finding it in your FAQs

It is indeed more convenient for a customer to engage in a conversation to retrieve the answers they need — less effort is used. Use a chatbot to handle these repetitive customer conversations, and give them immediate responses at anytime.

With its capability of natural language understanding, customer service experience will not be compromised by much. And, you are cutting the cost of customer service.

Please dear colleagues, ask admin questions through a chatbot, and stop bothering HR peeps with the same questions: how many days of leave are left for me, what’s the Wi-fi password, etc. Ask the bot, and you’ll get an answer within seconds.

It happened earlier that a chatbot and artificial intelligence managed to identify flaws in the existing leave policies and the general sentiment of the employees towards the company.