Moving Out of the Amazon SES Sandbox

To help prevent fraud and abuse, and to help protect your reputation as a sender,
we apply
certain restrictions to new Amazon SES accounts.

We place all new accounts in the Amazon SES sandbox. While your account is
in the sandbox, you can use all of the features of Amazon SES. However, when your
account is in
the sandbox, we apply the following restrictions to your account:

When your account is out of the sandbox, you can send email to any recipient, regardless
of whether the recipient's address or domain is verified. However, you still have
to verify
all identities that you use as "From", "Source", "Sender", or "Return-Path"
addresses.

Complete the procedures in this section to request that your account be removed from
the
sandbox.

On the Support menu, choose Support
Center, as shown in the following image.

On the My support cases tab, choose Create
case.

Under Create case, choose Service limit
increase.

Under Case classification, complete the following
sections:

For Limit type, choose SES Service
Limits.

For Mail Type, choose the type of email that you plan
to send. If more than one value applies, choose the option that applies to
the majority of the email that you plan to send.

For Website URL, enter the URL of your website.
Providing this information helps us better understand the type of content
that you plan to send.

For My email sending complies with the AWS Service Terms and
AUP, choose the option that applies to your use case.

For I only send to recipients who have specifically requested my
mail, choose the option that applies to your use case.

For I have a process to handle bounces and
complaints, choose the option that applies to your use
case.

Under Requests, complete the following sections:

For Region, choose the AWS Region that your request
applies to.

For Limit, choose the type of limit increase that you
want to request. You can choose from the following options:

Desired Maximum Send Quota – Choose
this option if you want to request an increase to the number of
emails that your account can send per 24-hour period in the selected
Region.

Desired Maximum Send Rate – Choose this
option if you want to request an increase to the number of emails
that your account can send per second in the selected Region.

For New limit value, enter the limit that you're
requesting. Only request the amount that you think you'll need. Remember
that you aren't guaranteed to receive the amount that you request.

If you want to have your account removed from the sandbox, but don't want
a sending limit increase, specify either a daily sending quota of 200 or a
maximum send rate of 1, depending on the value you chose for
Limit. These are the default limits that Amazon SES
applies to all accounts in the sandbox.

Note

If you want to request that we remove your account from the sandbox in another
AWS Region, choose Add another request, and then complete
the Region, Limit, and New
limit value fields for that Region. Repeat this process for each
Region where you want to have your account removed from the sandbox.

Under Case Description, for Use case
description, describe how you plan to use Amazon SES to send email. To
help us process your request, you should answer the following questions:

How do you plan to build or acquire your mailing list?

How do you plan to handle bounces and complaints?

How can recipients opt out of receiving email from you?

How did you choose the sending rate or sending quota that you specified in
this request?

If there's additional information that we should consider when evaluating your
case, provide that information in this section as well.

Under Contact options, for Preferred contact
language, choose whether you want to receive communications for this
case in English or Japanese.

When you finish, choose Submit.

After we receive your request, we begin the process of evaluating it. We typically
respond
to requests for production access within one business day. However, in some cases,
we might
contact you to request additional information.

Checking the Sandbox Status for
Your Account

You can use the Amazon SES console to determine if your account is still in the
sandbox.

In the navigation pane, under Email Sending, choose
Sending Statistics.

If your account is still in the sandbox in the AWS Region that you selected,
you see a banner at the top of the page that resembles the example in the
following image.

If the banner doesn't appear on this page, then your account is no longer in
the sandbox in the current Region.

(Optional) Repeat steps 2–4 for each AWS Region that you use to send
email with Amazon SES.

You can also determine whether your account is in the sandbox by sending email to
an
address that you haven't verified. If your account is in the sandbox, you receive
an
error message stating that the destination address isn't verified.

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