accessplanit blog

It can get frustrating constantly being asked to take part in surveys. This week alone, I have been offered a card or a code by two retailers to provide feedback. However, as a Marketer I am fully aware of how important it is to gather information and the value that it can add for the consumer.

As a software house, we feel that our levels of customer service and support really do set us apart from the crowd. Software suppliers are sometimes seen as too machinelike and as not having enough of a human touch. Therefore, we are pleased to announce that this month (September 2015) we gained the Customer Service Excellence (CSE) Standard.

Being a training provider, it can be easy to expect customers to come to you when they have a requirement. But it is crucial to understand that there are probably many other providers that offer exactly what you do. However if you do happen to be the only one in a 500 mile radius, do consumers know what it is that you provide and see you as a trusted, knowledgeable supplier?

When exploring a new topic or looking to make a new purchase, research is key. That is why we have just added a dedicated, easy to browse area where all of our resources can be found! The aim of the Resource Centre is to facilitate individuals looking to further their knowledge in the field of training management and also to support the process of researching, selecting and purchasing an automated system.

A training management system is an extremely versatile piece of a software. From running events and handling driver offences to providing a platform to manage exams and stay on top of employee compliance. This 10 part series looks at the varied ways a course management system can be utilised. The first in the series focuses on how Musgrave use a system to support 55,000 employees' Learning & Development across Europe.

According to a recent Microsoft survey the average human’s attention span is 8 seconds. That’s 1 second shorter than that of a goldfish! People now expect the ‘Amazon experience’; the ability to search for and choose a product or service quickly, pay in an instant and have 24/7 access. Advancing technology has created the opportunity to facilitate this. When seeking to implement an online booking system, here are 3 key advantages.

When introducing a new process, system or solution into a business it is imperative that all members of the organisation buy in to the chosen method. Priorities differ from role to role making it important to understand individual and departmental needs. It is also key to identify what the benefits would be to yourself and your team. The first in the series, this blog will be taking a look at advantages of an automated system for the Finance department.

Subscribe

Sign up to receive the best of our content in your inbox, fresh and ready to consume! We promise to never share your email with any third parties, and you can unsubscribe at any time. For information on how to unsubscribe, as well as how we process and protect your data, check out our Privacy Policy.