How do I claim my profile in the MyCricket App?

Claiming your unique MyCricket profile will unlock personalised features on the MyCricket App, including a custom feed of matches you have been selected in, and access to MyCricket Messaging! Follow the process below:

Step 1: Choose your primary role

Step 2: Follow who/what you’re interested in

For Parents and Supports search and follow a player, you can follow more players later (first and last names are required):

For Players and Coaches search and add a club:

Step 3: Enter what notifications you’d like to receive

Based on your previous answer you can follow what team you’re interested in

Step 4: Login to Cricket ID

This is used on all cricket products including CA Live, Cricket.com.au and Community Cricket

There is some issue with this as I am not able to claim my profile at all. I am able to search for my profile using the mycricket ID (1658230) and alternatively using my name in the 'find me' option.

But once I select the profile and click on 'Email Me' it doesnt do anything. I havent received any email (checked in spam as well). Also I tried reinstalling the app from google play over multiple days but still no luck.

From the article above, what I see is that I am never prompted to select the primary role. just to be doubly sure I even checked to import friend's profile but same issue. so Its apparent that the issue is with the app.

I am using Samsung Note9 with the latest version of android, so my device is as updated as it can be.