Reviews for Alamo in Mobile

Recent reviews

Pros: I liked Holly the person we returned our car too. She was the only nice person from Alamo and she apologized and took money off our bill.

Cons: I waited in line while there was only one person behind the counter and then 3 more lines opened up and they allowed several customers behind me to go ahead of me. The only thing left was a huge truck that our handicap passenger could not get up in. We had to physically lift her into the car each time.

8.0 Good

Full-size

Apr 23 2017

Very good, other than no window cleaning fluid

Pros: process was easy thanks to small mobile, AL airport...

Cons: no window cleaning fluid--would have been helpful for a long drive.

10.0 Excellent

Intermediate

Apr 11 2017

Pros: It was so easy. I was in and out in less than a minute.

9.6 Excellent

Economy

Mar 8 2017

Alamo Delivered

Pros: I liked the ease and cost of renting at Alamo. It was easy pick up.

Cons: Nothing

8.0 Good

Economy

Mar 1 2017

Gross

Pros: They were accommodating

Cons: The first car we got in was dirty and smelled of smoke. I went inside to tell them and they gave us another car. This car smelled as well. Instead of going back in we just settled for the second car. Mobile could do a better job of cleaning the cars before renting them out

6.8 Good

Economy

Jan 10 2017

car dirty

Pros: my car was covered in bird poop. Also not provided option to purchased gas...i was tired and forgot to ask.

2.0 Poor

Intermediate

Nov 20 2016

They didn't actually have a car available

Cons: Although I was able to reserve a car online, there was not an actual car available at the rental counter. So I rented a hotel room for the night and tried to call the rental counter at Mobile airport directly the next morning to make sure they had a car available before I schlepped back to the airport. Turns out it isn't possible to speak directly to a live body at the rental counter in the airport via phone. I could only get to their 800 call center and was told there was no local phone # so I couldn't speak to someone on site. I said the heck with it and got a car from Enterprise at a city-based location.

8.4 Excellent

Intermediate

Sep 20 2016

Pros: Easy drop off

Cons: The car I reserved not ready...would have had to wait 30 minutes. Settled for a large truck instead and they discounted a day

8.8 Excellent

SUV

Jul 9 2016

Cons: I was not aware that the company only took credit cards. That would have saved us a lot of time and irritation if we knew that information from the beginning.