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TOUR DATES

Old Trivium World Login

EDIT: By way of introduction, I'm Jeremy Rosen and I head up the online team with Roadrunner Records. I've overseen the development of the site with Laurent, Luke, the band, and the fan club.

EDIT 2: I have been made aware of some possible renewal issues. Both the Trivium and Roadrunner teams are aware of this and are addressing with Artist Arena, the new company managing the fan club. We will have a billing contact up shortly and will make sure everyone who has paid to be a member is taken care of.

Hey fan club members!

I'm trying to help get to the bottom of issues with logging in with your old accounts and passwords. We have all of your old fan club membership data in place.

First things first, is anyone having an issue logging in with the EMAIL associated with their old fan club account and password?

Second, if you are have you tried resetting your password?

Last: if none of this works have you tried logging in with your old user name, but adding trivium at the front like this: trivium-username?

Please post in comments or use the Feedback widget and we'll get to the bottom of this.

EDIT: By way of introduction, I'm Jeremy Rosen and I head up the online team with Roadrunner Records. I've overseen the development of the site with Laurent, Luke, the band, and the fan club.

EDIT 2: I have been made aware of some possible renewal issues. Both the Trivium and Roadrunner teams are aware of this and are addressing with Artist Arena, the new company managing the fan club. We will have a billing contact up shortly and will make sure everyone who has paid to be a member is taken care of.

Hey fan club members!

I'm trying to help get to the bottom of issues with logging in with your old accounts and passwords. We have all of your old fan club membership data in place.

First things first, is anyone having an issue logging in with the EMAIL associated with their old fan club account and password?

Second, if you are have you tried resetting your password?

Last: if none of this works have you tried logging in with your old user name, but adding trivium at the front like this: trivium-username?

Please post in comments or use the Feedback widget and we'll get to the bottom of this.

Comments

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When you are going to buy laptop hard drive, it is extremely important to look for one that is going to be fast and large enough to accommodate all of your files and data needs. It

@trivium-sicmaggot: It depends on whether you renewed or not and whether you were one of the people who may have had a renewal error under the old system. Please send me a private message about this and I will look into it.

I couldn't log in with my old password, but I got a new one and it took me to my membership information page.
I renewed my account before TW went offline and also got the email that my membership is renewed.
Just to be sure it's all good: On the site with my membership information it says:
"You have no active subscriptions" "add/renew subscription"
and this payment history is confusing me^^

Is this what we all see at the moment till the forums are back?
I just wanted to make sure I didn't do anything wrong ;)

was finally able to login, but it's telling me that i don't have a active membership. it says that i was automatically billed $0.00 in august when $29.99 was taken out of my bank account. Hope this is one of the things that will be fixed. Thanks again for all of your help and good luck getting everything worked out.

I'm successfully logged in (I believe). On the right hand side I can see what threads were posted in last for each section of the forum (e.g., Filezon, or Tours). When I click on the actual thread that's on the right it takes me there. But when I click to view the entire sub-forum it takes me to the membership page.

[quote=Marvin]hi, both login methods won't work for me.
and the strange thing is when i click 'forgot password' and type in my old TW-accounts email-adress it says: "We can't find that account. Try again." but the strange thing is that i recieve email notices via my old adress, for example: user xy is following you on triviumworld... thats confusing me?!

but i'm sure you guys will fix it! :D
thanks for the work you put in[/quote]

Hey guys, as we stated in the new news post here, there's an old set of membership data powering this site. We've got the correct set now and should have it in within the next few hours. This should solve problems for MOST of you getting this upgrade thing when you've paid.

If it doesn't, don't worry. We will make sure you're taken care of as well.