Insurance Technology Industry News

[November 19, 2012]

Pay Your CNA Bills Online

CHICAGO --(Business Wire)--

After successfully deploying its online billing system Agency Bill Pay
last year, CNA offers its agents more enhancements to this system,
designed to benefit agents and make it even easier to do business with
CNA.

Agency Bill Pay goes beyond the standard online payment system to
provide features that allow agents to reconcile bills and submit
disputes electronically.

"In the past, it typically took two weeks to process account-currents
and produce the statement that explained any discrepancies. Then those
statements were mailed. Now, agencies can get that information
instantly, eliminating days of work into minutes, and we are the only
carrier I know of that is providing this feature," said Pat Hurston,
Vice President, Billing and Collections.

Agency Bill Pay Allows Agents To:

Consolidate multiple CNA statements

Pay online and specify which policies or transactions agents are paying

Receive paperless statements

View the policy documents associated with billed items

Upload Payment Detail/Account Current at a policy or transaction level

Make changes on items flagged as exceptions and update payment
information

Reconcile account online and remit payment to be automatically applied
in accordance with agent's preferences

CNA began implementing Agency Bill Pay in August 2011. A dedicated
Agency Bill Pay deployment team spent the next few months working with
agents to refine the system to ensure it was a tool that fits their
needs. After a year of deployment, more than 50% of agents are signed-up
to use the tool.

To get started with Agency Bill Pay, contact CNA's Billing Support at
855-PAY-2CNA (855-729-2262) Monday through Friday, 8 a.m. to 7 p.m. ET.
You can also visit our Agency
Bill Pay page on CNA.com.

Serving businesses and professionals since 1897, CNA is the country's
seventh largest commercial insurance writer and the 13th
largest property and Casualty Company. CNA's insurance products include
standard commercial lines, specialty lines, surety, marine and other
property and casualty coverages. CNA's services include risk management,
information services, underwriting, risk control and claims
administration.

For more information, please visit CNA at www.cna.com.
CNA is a registered trademark of CNA Financial Corporation.