Quite possibly the worst experience I’ve had renting a car or at any establishment . The service, or lack there of rather, I received at this location was subpar at best. The young lady Joi that “assisted” us couldn’t be any less happy to be at work and served us...

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Anonymous

AnonymousJan 17

Oh come on...Love it when someone pads out a complaint with banal and useless details such as you're being on the way to Habitat for Humanity. This is a true sign of someone w...

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#1448827by ApprehensiveZebu

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Enterprise Rent A Car - Never had any issues until now.

Dec 13, 2018

I did my reservation online like i always do was suppose to pickup vehicle on friday i called the local office to clarify a few things and i was told that was placed on BNR because of a balance i was willing to pay.

I rented a car in Fallon, NV 2191 west Williams Drive. Has a confirmation number. When we went to pick up the car, Krystal Randolph, asst store manager said hey had no cars. We had no other way to get to the airport. Then in about 10 min, she had a car. As we were...

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EnterpriseCares

EnterpriseCaresNov 28, 2018

Review #1406400, we appreciate it when customers tell us about their experiences and we recognize how disappointing this must be for you. We would like to look into this furth...

Anonymous

AnonymousNov 26, 2018

"She was very rude and I told her that." Translation: I didn't like what I was hearing, I went into my fool act, embarrassed my child(who is probably used to this)and was show...

On October 26, 2018, I experienced the most egregious display of deplorable customer service & disrespect from an Enterprise Rental representative named LaDarius Maliek Lawrence. My original rental agreement was with Enterprise in Maryland. While driving to NC, I...

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EnterpriseCares

EnterpriseCaresOct 29, 2018

StakingSpectacledBear70, we would like to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement n...

Anonymous

AnonymousOct 28, 2018

That complaint is far too long to read in its entirety. And overly emotional given the situation. I think you'd better seek some counseling for your OCD and over sensitivity. ...

we have been renting for almost 20 years and never have problem. Till now... but shout out to Benjamin Conrad, Branch Rental Manager in Richmond KY, for fixing companies mixed up, We're able to continue make memories, Gulf Shore 2018. we had a blast so thank you...

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EnterpriseCares

EnterpriseCaresOct 29, 2018

Akihary Family, thank you very much for the wonderful review! Your feedback and your review are greatly appreciated! Our team in Richmond will be happy to hear they've gained ...

I rented a car from the Enterprise location at Lunken Airport in Cincinnati, and took an uber to get there. On the way, the manager called me and said that even though I made a reservation, it didn't mean anything. Reservations are taken whether they have enough cars...

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EnterpriseCares

EnterpriseCaresOct 10, 2018

EcstaticZebu, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to spea...

Enterprise Rent A Car - Unhappy with customer service

Sep 12, 2018

I'm getting tired of asking them to be picked up and they never have anyone to do it this is getting old why do they advertise this when they obviously ignore you and worst of all a customer skills I'm not good Hannah was an amazing manager now it's changed to a different manager and the company went downhill what a shame

There is a new manager there named Tony at the Bristol Highway location in Johnson City TN. He is very unprofessional and inappropriate. He tired to bully my wife and when she didn’t back down and reported him to corporate, he placed us on the do not rent list. We...

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EnterpriseCares

EnterpriseCaresAug 30, 2018

Review #1337681, we appreciate it when customers tell us about their experiences and we would like to speak with you further. Please email ehiescalationscc@mailca.custhelp.com...

Get on the shuttle bus ato Avis! DO NOT rent from ENREPRISE at 8734 Bellanca Ave, Los Angeles, CA 90045...you will literally be out on the streets even if you have an online rental agreement! I had the worst experience with the ENREPRISE manager named CHELSEA at that...

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EnterpriseCares

EnterpriseCaresAug 23, 2018

Review #1327148, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We would like to s...

Enterprise Rent A Car Products and Services

There is a new manager there named Tony at the Bristol Highway location in Johnson City TN. He is very unprofessional and inappropriate. He tired to bully my wife and when she didn’t back down and reported him to corporate, he placed us on the do not rent list. We...

Read more

Anonymous

AnonymousOct 30, 2018

Update. Our problem was never resolved but we did find out through reliable sources that the new manger and his side kick found a reason to put us on the don’t not rent list b...

EnterpriseCares

EnterpriseCaresAug 23, 2018

TreasuredLeopardTortoise916, we appreciate it when customers tell us about their experiences. I assure you that it's never our intention to inconvenience our customers. We wou...