DirectAdvice Expands Advice Offerings

The new DirectAdvice platform provides interactive
decision support for self-directed customers, as well as
real-time intervention by an advisor or through a call
center for customers seeking a more hands-on approach.

Their new approach is based on a usability review
by Human Factors International, resulting in a modular
approach that breaks the financial planning process into 10
to15 minute increments.

The process works as follows:

a financial “consultation”, leading to a high level
assessment

development of a core financial plan with
personalized advice on saving and investing for
retirement, education and home ownership, as well as
other personal and family goals