GreenwoodAcademies Trust

Complaints Procedure

The Greenwood Academies Trust takes very seriously any concern or complaint about the education or other services we provide or about the conduct of our staff.

We believe that by tackling concerns at the earliest possible stage it allows us to improve relationships, enhance learning, prevent issues escalating and reduce the number of formal complaints we receive.

Legally, all schools, Academies and Trusts must have a complaints policy which deals with the handling of complaints from the parents of pupils. This policy is for the express use of parents of pupils.