Renewals

Ensure uninterrupted security protection: Renew on time, always

Maintenance enables your Symantec product to constantly perform, evolve and adapt: critical security intelligence and innovative updates protect you and your investment, while round the clock technical assistance gives you peace of mind. Regardless of licensing method, access to Maintenance benefits is for a finite term. Renewing extends your entitlement term for continued access to benefits.

Symantec On-Premise Software Products

The Maintenance which protects your perpetual software is for a finite term (usually one year) and must be renewed to ensure continued access to your entitlements including critical content updates, Version Upgrades, product updates and technical support. Find out how to renew.

Benefits Overview

Renewing your Maintenance on time ensures you have continued access to:

Note: Symantec has simplified the way it sells Maintenance renewals for its perpetually licensed enterprise Software Products. Learn more.

Getting Started

Customers who renew a Symantec product will receive an order fulfilment email with a License Certificate attached. Customers with current Maintenance will also receive Version Upgrade notification emails when new versions of their product become available. Visit Getting Started page for more information on how to download, activate and manage your product and get the most from your Symantec investment.

Reinstatement

Late renewals are subject to penalty and associated late renewal fees.

Compliance

Symantec takes non-compliance seriously. You must be properly licensed per your Service Agreement in order to access your service and maintenance benefits. Read the Symantec Customer Compliance Policy for more information on your compliance obligations.

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Symantec.cloud Hosted Products

Hosted software, delivered by Symantec.cloud products, is sold via subscription for a predetermined term and must be renewed for continued access to both your service and Maintenance benefits.

Benefits Overview

Uninterrupted service

The latest version of software, instantly upgraded as part of your subscription with constant access to the latest security content updates

Access to 24/7 technical support: live chat, phone, or email

How to Renew

Depending on the .cloud product, the majority of subscriptions are automatically renewed, thereby ensuring uninterrupted access to the service. Opt-out information is provided in the Service Description for your product which you can find here. For products that do not automatically renew, you are reminded that if you don’t renew your subscription on time, you will no longer be able to access your service.

Note: Symantec has simplified the way it sells Maintenance renewals for its perpetually licensed enterprise Software Products. Learn more.

Getting Started

Customers who renew a Symantec product will receive an order fulfilment email with a License Certificate attached. Customers with current Maintenance will also receive Version Upgrade notification emails when new versions of their product become available. Visit Getting Started page for more information on how to download, activate and manage your product and get the most from your Symantec investment.

Tip: Customers with current Maintenance will receive Version Upgrade notification emails when new versions of their product become available. Visit Getting Started page for more information on how to download, activate and manage your product and get the most from your Symantec investment.

.Cloud Support

Standard entry level maintenance included with all Symantec .cloud products. Provides 24x7 access to Symantec's cloud support experts as well as ensuring continuous critical security content and always-on access to the latest software version.

Some organizations may prefer to purchase more advanced levels of technical support:

Customer Success ServicesSymantec's highest levels of responsiveness and business support with single point of contact accountability, priority access to experienced support engineers, and customization and risk management services.

For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services.

Renewal Options

Symantec Managed PKI for SSL
If you manage large numbers of SSL certificates and rely on extensive management capabilities in addition to pre-purchase and instant issuance of certificates.

Purchase a New Symantec SSL Certificate

If any information in the Distinguished Name field has changed, you need to purchase a new certificate.

Express Renewal and Automatic Renewal Service

Would you like to install an SSL certificate on your server and not have to worry about renewals and expirations? If your certificate expires or if your replacement certificate is installed incorrectly, the impact to your business can be huge. With Symantec SSL Certificates, you can automate one of the most time-consuming but critical parts of SSL certificate management: the renewal process.