EP 2: The True Meaning of "Service

In this week's episode, we discuss what "service" truly means, how to shift to a service mindset, how to release the stigma of being a service professional & what you can do to have a client-focused approach to your work.

EP 5: Improve Your People Skills Even if You Are an Introvert (Emotional Intelligence)

EP 6: Perfect Pricing Plan: How to Price Services With Confidence

In this week's episode we discuss the most asked question among solo housekeepers, cleaners and maids: "How do I price jobs?" We will talk about 3 common approaches, two things you need to know before you even think about pricing, and an easy formula for figuring out what price range your services should be in.

EP7: Seven Types of Clients You DON'T Want!

Are you hungry for work? Are you chasing after all of the clients who contact you? Are you finding that some clients are high-maintenance and you are too stressed to work with them anymore? Well this week we will talk about the 7 types of clients that you will want to avoid, and how to spot them before they even go on your schedule.

EP 8: Why You Should be Doing On-Site Estimates

I hear many housekeepers, cleaners and maids say that they don't do on-site estimates-that it wastes their time and stresses them. I also hear some say how they were blindsided at the terrible, filthy job they did that came in on their online booking form. This is one instance where an on-sight estimate would have eliminated that problem! In this episode I give my reasons for why you should do on-site estimates, if you are currently not doing them.

EP 9: Three Ways to Keep it Simple

Do you find yourself overwhelmed with caring for clients, family and doing all the other things that need attention, and having no time to yourself? This week's episode will reveal 3 ways for you to keep it simple!

EP 10: How to Project the Right Image

Projecting the right image is the most important thing when operating a service-based business. In this week's episode, we talk about what we mean by "right image", why its important, and how to successfully project the right image for yourself and your business.

EP 11: Three Effective Ways to "WOW" Your Clients

What separates you from the other services just like yours? Do you give your client's that "WOW" experience? In this weeks episode, we discuss the difference between "customer service" and "customer (wow) experience", and share three simple and effective ways to give your clients an outstanding experience, before, after and each and every time you visit.