1766 Call Center at the Service of the Public

09-05-2018

The United Nations Development Programme (UNDP) - the Lebanese Elections Assistance Project (LEAP) established and supported a call center at the premises of the Ministry of Interior and Municipalities (MoIM) to receive and answer calls from the Lebanese citizens: voters, candidates, polling staff; and to provide them with needed information.

UNDP LEAP recruited and trained a team of UN Volunteers to serve as hotline operators during the voter registration update and electoral periods.

On E-Day, the call center received and answered 7335 calls from polling officers: 85% were general enquiries and 15% reported on missing items.

During the voter’s registration update, from 1st of February to 1st of March, the UN volunteers helped the Lebanese citizens to verify their data on the voters’ register and provided them with necessary information on how to correct a mistake, if found. During the voter registration update period, the call center received 973 calls: 594 checked their data on the voters’ register, 263 asked about the elections law, 38 enquired about the ID and passport, 10 complaints, and 68 were miscellaneous calls.