BREAKOUT SESSION / TUESDAY / SEPTEMBER 24, 2019 / 2:30 PM

Why Mobile Banking Is More Than Just an App

An increasing number of legacy banks and fintech startups are using mobile technology in order to reach the bank customer wherever they want to be. Millions of banking customers are turning to smartphones, tablets and other mobile devices to deposit checks, apply for credit, interact with customer service and make payments. Are mobile apps just a tool, or a glimpse into the future of banking?

PANELISTS

Chris Barlow | VP, eBanking | Webster Bank

Chris Barlow is Vice President of Product Management for eBanking for Webster. With over 15 years of creating online experiences, he has worked for Financial Services companies such as USAA, Citibank, Standard & Poor’s and American Express. Chris studied Organizational Behavior at Stanford University.

Daniel Latimore | Head of Retail Banking | Celent

With a wide range of experience in industry and as a consultant, Dan Latimore brings examples from outside financial services to help banks improve their customer relationships, with a particular emphasis on the importance of technology and culture. Dan’s coverage areas include digital and omnichannel banking, innovation, artificial intelligence, and the banking ecosystem. He has a passionate interest in behavioral economics, exploring why consumers and humans make the decisions they make, and what the implications are for banks. Dan has been widely quoted in the press, including the Wall Street Journal, American Banker, Boston Globe, CNBC, and CNBC Europe. Prior to Celent, Dan led research groups at Deloitte and IBM.

Andy Vitale | User Experience Design Director | SunTrust Bank

Andy Vitale is a User Experience Design Director at SunTrust Bank, where he is focused on translating human insights into actionable experiences to improve the product and service ecosystem within the finance industry. Andy is responsible for leading the user experience design practice, advancing design strategies and driving design awareness as a critical function for competitive advantage and market differentiation. Andy holds a Master’s Degree in User Experience Design and has previously held multiple roles as a designer, entrepreneur, education department chair, and design leader. He is a relentless user experience evangelist, with a passion for cognitive thinking and humanizing technology, driven by a user-centered passion.

MODERATOR

Will Hernandez | Editor | Mobile Payments Today

Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of Mobile Payments Today, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. He spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia’s Payments Group based in Chicago including ATM&Debit News, CardLine, PaymentsSource.com, ISO&Agent Weekly and American Banker. Will helped launched SourceMedia’s bi-weekly newsletter, Mobile Banker, and built and cultivated the Payments Group’s first Twitter presence.

PARTNERS

CONTACT

877.441.7545
502.241.7545 x129
lizadv@networldmediagroup.com

SOCIAL

#BCXSummit

ABOUT

Digitally minded consumers are forcing financial institutions to rethink the way they do business. These consumers want to bank when and how it suits them. Financial institutions must innovate quickly to keep up with consumer demands and to respond to challenges from non-traditional competitors.

Bank Customer Experience (BCX) Summit will provide bank executives with powerful insights on these trends and highlight innovative technology to help today’s financial institutions transform themselves to serve consumers now and into the future.