Common Questions

The support section of iA Writer covers general questions and dives into specifics about the latest versions of our iOS, Mac and Android apps. Prior to sending us a support request, please check if your question has been answered already in the relevant support category. This helps us answer all queries that much faster. Here is a list of shortcuts to the most burning topics:

We are aware of an iCloud bug in iOS 13.2 and macOS Catalina, which affects syncing and file operations.

Because the issue is at system-level, the current solution is to restart the affected devices. We've reported the issue to Apple and hope they fix it soon.

Cannot find what you were looking for?

We take a break on the weekends, but during weekdays we aim to reply within 1-2 business days. If you are experiencing a problem that our support section doesn’t solve, please note that the more detailed your description the quicker and better we can answer. Please send issue inquiries to writer+support@ia.net. If you want to push for a new feature, please email us at writer+featurerequest@ia.net; leaving a one star comment on the App Store asking for a feature has never helped anyone. If you want to support us, please leave a comment on the App Store.