Michael is responsible for purchasing, upgrading, and maintaining the computer network and communications systems at DCH. He works closely with multiple vendors to provide the Center with consistent and reliable computing solutions. Michael holds a B.S. in Business Administration with a major focus in Marketing and holds several certifications from CompTIA and Microsoft. In 2012, he proactively improved the Rare Plant Auction® by upgrading the event ticketing and auction processes from a paper-based system to an electronic barcode system. This entails maintaining several databases concurrently, including a custom built Access database he created specifically for the event to track donations and donors. This upgrade reduced human error, decreased checkout time for our guests, and increased profits by 20 percent.