SHIPPING & RETURNS

SHIPPING:

Receive Free Ground Shipping on orders over $50 by entering promotional code SMFREE50 at checkout. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The SMFREE50 code is not valid on Clearance Items or Gift Card orders.

Expedited orders must be placed before 1pm ET.
We also offer expedited shipping – two day and next day on merchandise that is in stock.For further details, please visit our Shipping Policy page.

RETURNS:

For your convenience, we accept returns for items purchased at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations and Steve Madden Outlets). We gladly accept returns of unworn merchandise within 30 days of delivery.

If there is no store near you then you may obtain return authorization via phone, Live Chat, e-mail or by signing into your account and going into your order. The authorization requests must be made within 30 days from when your order is delivered.

Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items and earring purchases cannot be returned or exchanged.

YOU MAY ALSO LIKE

ELUSIONL is rated
4.3409 out of
5 by
44.

Rated 5 out of
5 by
Madison from
My Signature ShoeI've own several pointed-toe leopard print flats from different retailers, but these are by far the best of quality, comfort and design. They run large and will stretch, so a half size down is a good recommendation. It took a while to break them in, too, so be wary of that. Overall, it's best shoe and totally worth it - every penny and every blister.

Date published: 2015-02-24

Rated 5 out of
5 by
chelseae from
Great value!These flats are my go-to for comfort and style combination! High quality, and style is on point!

Date published: 2015-02-17

Rated 5 out of
5 by
Janet from
Great shoeI absolutely love these shoes. They are comfortable and stylish. For is true to size. The looked as they did in the picture. I received exactly what I was expecting. Very satisfied

Date published: 2015-02-09

Rated 3 out of
5 by
tonya from
Little High PricedI like the shoes. However, the price is a little higher than I have been seeing in other quality stores.