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“I would like to give 5 stars to George Barnes and Emma Mckenzie...”

I would like to give 5 stars to George Barnes & Emma Mckenzie, from Streets Ahead Croydon branch, for their great services that they offered me in finding an excellent property that fits with my budget and my expectations.
Over one month and half, between January & February 2020, ... read full review

I would like to award five stars to Lucas Oliveira at Streets Ahead Croydon. He dealt with everything promptly and efficiently for me, getting my tenants’ deposit returned to them and check out fee refunded to them as I did the check-out myself. After struggling ... read full review

This could've turned into a negative experience for me if it wasn't for Alex. In all I dealt with 3 different different team members and while the other two left me somewhat high and dry feeling confused about what was happening, lots of unanswered questions and ... read full review

“Polite but completely useless .....”

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1 Star Review

Feb 26,2020

By:
'Glen Bryan'

Feb 26,2020

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CRO

Lettings (as a Landlord)
Postcode: CRO

1people found this helpful

The staff at Streets ahead are all very polite , but completely useless . I have a catalogue of complaints about them , ranging from simply not relaying messages from the tenants that something was wrong in the flat , to not getting the flat cleaned before new tenants ... read full review

I’d give zero if I could. After being pressured to rent a property that was promised to us in a clean and fixed up state, this never happened. Our first night - the window fell out and I’m not even joking. Dodgy electrics, ... read full review

Hi Alex,
Many thanks for your comments and I am extremely sorry to hear that you had such a bad experience with Streets Ahead. We strive on providing the best customer service to all our clients and would appreciate you calling me on 0208-655-1300 to discuss the issues you came across to see if we could come up with a suitable solution.
Hope to hear from you soon.
Regards
Kunal Patel
Lettings Manager ...

I was robbed in the property rented through Streets Ahead !!! They have fired * after he had promised that they will replace balcony door in the flat, as they weren't closing properly. I've lost £20k in cash and personal belongings because of them !! Stay away from ... read full review

I'm pretty new to the UK and decided to rent a property in Croydon. I was looking out for the property which accepts PETS and i got in touch with an agent from Streets Ahead. He showed me a couple of properties stating that the ... read full review

Comment on agent fees

Dear Sandeep,
Firstly, let me apologise for the level of service you experienced with Streets Ahead and I would be very appreciative if you could contact me to discuss your experience in more detail. We strive on giving our customers the best service possible and are always looking to improve. Please give me a call on 0208-655-1300 when you have a moment to speak. ...

My initial experience with Sophia and Layla was positive no complaints. Even the lady who did our check in was professional and polite. However the property manager cherelle muschette is incompetent, rude, and dismissive. In all my years as a professional, I have never come ... read full review

Absolute joke of an agent. Failed to pass on tenants deposit for me to register, ended up getting them to do and its been done LATE.
Had to chase them for landlords statement for first months rent.
2nd payment is now a week late and no word from them as to why or where it is, I have had to chase them. Would avoid like the plague. ...

I have had a very disappointing experience dealing with Streets Ahead. I paid my deposit to them at the end of June ready to move into a property for the 31st. When viewing said property I was told that the total costs to move in ... read full review

We have recently started renting a property with streets ahead and all we can say is that we are VERY disappointed with the customer service provided throughout the whole process. The agent that showed us the property and organised things was helpful but it was ... read full review

Comment on agent fees

I didn’t feel over the moon paying agency fee’s since I wasn’t happy with the service they provided to me.

Dear Jade,
I am really sorry to hear that you have had such a bad experience with Streets Ahead as we strive on giving the best customer service to all of our clients. I unfortunately can not locate any information with regards to your move so if you can contact me or pop into the office we will make sure we get to the bottom of what exactly happened so it does not occur again and make sure that you are also looked after for any inconvenience caused to you. I have also spoken to all relevant ...

We have rented our 2 bed flat out with Maxine. Maxine is an excellent communicator, she is calm, organised and very committed. She found us great tenants quickly as promised, and delivered everything on time, reliably, and professionally. She is a pleasure to deal with.
Her ... read full review

I have used Streets Ahead Croydon branch and I must completely agree with previous reviews, their department is the most inefficient, unreliable and incompetent I have ever seen. Not HAPPY AT ALL, after severel attempts to contact them to sort my issue as a tenant. ... read full review

Comment on agent fees

Thank you very much MarisaP for your comments and I am very sorry that our customer service has not met both of our expectation. I would appreciate you contacting me at your earliest convenience with a view of discussing this and also a partial refund your fees. With kindest regards, Daniel - 0208 654 1234 ...

I have used these agents to collect rent on our behalf since 2014 and I would warn any Landlord looking for an efficient agent NOT to use StreetsAhead. Their letting service is excellent - especially Lisa Adams but their property department is the most inefficient, unreliable ... read full review

“Worst serivice, as in non existant. to respond to one ......”

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1 Star Review

Jan 16,2017

By:
'Cristian'

Jan 16,2017

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CR0

Lettings (as a Tenant)
Postcode: CR0

7people found this helpful

Worst serivice, as in non existant. to respond to one email it took 3 phone calls.
We didn't get a keys to the building. we had to buy our own. still haven't received reimbursement for those after 2 months. Called about problems with the flat, they don't ... read full review

“We have had a wonderful experience with Streets Ahead, Mr ......”

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5 Star Review

Jan 10,2017

By:
'Anca Nastase'

Jan 10,2017

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CR0

Lettings (as a Tenant)
Postcode: CR0

0people found this helpful

We have had a wonderful experience with Streets Ahead, Mr George Barnes has been most helpful in aiding our search for the property that fits our family needs best, keeping us well informed and always taking into consideration even the smallest details. Great services, the ... read full review

“Streets Ahead were really useful with my house search and ......”

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4 Star Review

Nov 11,2016

By:
'Rebecca Gerrish'

Nov 11,2016

Services: Buying agent
Would you recommend?: Yes
Postcode: SW

Buying agent
Postcode: SW

0people found this helpful

Streets Ahead were really useful with my house search and made sure I was aware of a range of properties in my desired areas promptly and were also very accommodating when sorting out viewing times.... read full review

“My husband and I are very pleased with the professional ......”

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5 Star Review

Aug 31,2016

By:
'Raquel'

Aug 31,2016

Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CR0

Sales (as a Vendor)
Postcode: CR0

0people found this helpful

My husband and I are very pleased with the professional service we received from your company. The exceptional support we received from the staff when we made enquires made the whole process of selling our property easy.
At all times the staff was pleasant, courteous ... read full review

Comment on agent fees

“Streets ahead is the most horrible, terrible service provider, they ......”

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1 Star Review

Dec 15,2015

By:
'sbm'

Dec 15,2015

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CR0

Lettings (as a Tenant)
Postcode: CR0

11people found this helpful

Streets ahead is the most horrible, terrible service provider, they don't have the courtesy to even reply to emails or calls, moved rom a rented property more than a month ago , and they haven't returned deposit , they done care to respond to mails or calls, ... read full review

This is about poor customer service overall, about not attending to maintenance issues in time and above all not returning calls and providing updates.
My fridge has not been working for about 4 weeks now. I was told on 21st Sep. that an order has been ... read full review

“First off they sent agents to our house to give ......”

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1 Star Review

Jun 23,2015

By:
'Anonymous'

Jun 23,2015

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CR0

Lettings (as a Landlord)
Postcode: CR0

7people found this helpful

First off they sent agents to our house to give us a load of rubbish about their awards and how they are ahead of the competition. The promise that by paying them a percentage of the monthly rent that we receive, they will take care ... read full review

Hello my name is Boris and I want to say many thanks to Billie because she help me find to rent the perfect house for me and my family. She was very nice and helpful,she understand me perfect what I am looking for.I ... read full review

I am happy and satisfied with the quality of customer service offered by Billie Blankson. She was very professional, pleasant and polite as well as punctual when it came to time of viewing of properties. She did keep me updated with the searches matching my ... read full review

A five star estate agent - Cameron Cayenne. Given me excellent service and advice with renting a property . First time I have rented through an agent so had lots of worries and concerns . Cameron was happy to help and answer all my questions and concerns . ... read full review

I was completely satisfied with the professional way the whole process of renting house was concerned and would recommend Billy without hesitation. Billy is professional and hard working, always available to respond to my emails and calls.... read full review

Billie and agency have been the only ones that have genuinely tried so hard to find house for us and we would recommend her to anyone we know. Thank you once again for her very kind and efficient service, we hope business goes from strength ... read full review

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.