For service purposes, the Shuttle ID is definitely required. It is usually located on a label on the bottom or back of your device. The clearly identified Shuttle ID can be found above the barcode label. It looks like this:

Please have this number ready when contacting us; it must be provided in case of an enquiry!

What if my number is not included?
The device purchased by you is not a complete system made by Shuttle. For warranty processing, please contact the relevant dealer you purchased the unit from.