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Agenda for Today… Explore trust in communication Discover your communication style Provide an overview of each style Recognize the conflict responses in each style

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Exploring Trust How many of you in this room feel you are trustworthy? CREDIBILITY Skill, knowledge, experience COMMUNICATION Managed expectations CONSISTENCY History 1.Unconscious, thoughtless or misinterpreted acts undermine existing trust. 2.Some are reluctant to risk trusting others. If everyone is trustworthy, then why is there so little trust?

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Trust: How well do you deliver on the 3 factors that inspire trust? What level of credibility do you hold? How consistent are you in your actions & decision making? How well do you communicate to build confidence & reassurance within your team?

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Communication: why do we do it? To solve problems To give information To get information (understanding) To cultivate a relationship

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Purpose of Understanding Styles Help us identify the different ways we behave so we can: Minimize potential conflict with others Maximize our potential for success

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Discover Four Styles of Behavior and Explore the General Preferences of Your Communication Style Introduction to the Styles

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DiSC ® Model Less Powerful than the Environment Perceives Self as Less Powerful than the Environment(ADAPT) Unfavorable Perceives an Unfavorable Environment (DETACH) Conscientiousness Dominance Favorable Perceives a Favorable Environment (AFFILIATE) Steadiness Influence More Powerful than the Environment (CONTROL) Perceives Self as More Powerful than the Environment (CONTROL) D i SC

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D DOMINANCE Emphasize:shaping the environment by overcoming opposition and challenge Tendencies:getting immediate results, taking action, accepting challenges, seriousness Motivated by:challenge, power and authority, direct answers Fears:loss of control in their environment; being taken advantage of You will notice:self-confidence, decisiveness, direct eye-contact, and risk-taking Limitations:lack of concern for others, impatience

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i INFLUENCE Emphasize:shaping the environment by persuading and influencing others Tendencies:involvement with people, making a favorable impression Motivated by:social recognition, group activities, relationships, fun, and self-expression Fears:social rejection, disapproval, loss of influence You will notice:enthusiasm, charm, sociability, creativity, animated, and gestures Limitations:impulsiveness, disorganization, and lack of follow through

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C CONSCIENTIOUSNESS Emphasize:working within circumstances to ensure quality and accuracy Tendencies:attention to standards and details, analytical thinking, and taking their time Motivated by:clearly defined performance expectations, quality and accuracy being valued Fears:criticism of their work, slipshod methods You will notice:behavior that is cautious, precise, diplomatic, restrained, and little or few facial expressions Limitations:overly critical of self and others, indecision because of desire to collect and analyze data

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Learn About Your Behavior When You Are in Conflict With Others Conflict and Stress

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Objectives Discover what your style experiences when in conflict with others Discover Learn Learn how to maximize your effectiveness when you are under this kind of pressure

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Dealing with Conflict How do others react to your behavior? How do you think it affects others? What should your style focus on in conflict? We all use ineffective behaviors when we are under pressure. Consider alternatives for better outcomes.

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DISSATISFIERS : Social rejection Skepticism Negativity TONE OF VOICE: Enthusiastic Modulations Persuasive, colorful Fast pace WORDS/CONTENT: Fun I feel Socialize, recognition Exciting Picture this People ENERGIZERS : People interactions Social recognition Inspiration BODY LANGUAGE: Get close Sit next to Smile, relax, have fun Friendly eye contact Expressive gestures DOS AND DONTS: Support their dreamsAllow time for socializing Talk about people and their goalsDont drive for facts, figures Ask for opinionPut details in writing Provide ideas for implementing actionsProvide testimonials – important people Dont talk downOffer incentives for risks Make them feel special WORKING WITH THE CORE STYLE i Adapting Your Style

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Review We all communicate differently based on our natural style (DiSC®). Sometimes differences can cause conflict and stress…awareness of your styles strengths and challenges is the first step in overcoming conflict. Questions? Thank you for your participation!