How do I cancel an event?

First thing's first: stop ticket sales for your event and notify attendees that the event has been canceled. The best way to do this is through an email blast.

Second: please contact our Customer Success team. You can call us at 877-849-5327 or email us at help@ticketleap.com. We will help you communicate the changes to your patrons effectively and process the necessary refunds.

The following is really important:

Please do not issue any refunds for a canceled event until you have contacted Ticketleap.

We want to make this process as smooth for your event organization as possible!