Frequently Asked Questions

Questions and answers about fences, installation and other relevant areas of interest. If you have questions other than those addressed here, please feel free to email us or call us.

What are the requirements in my town for a fence?

Please contact your local building department to inquire as to the requirements for your town.

Do I need an instrument survey?

You are responsible for the location of your fence so an instrument survey is highly recommended.

Do you require a deposit?

We require a 25% deposit to put your job on the schedule.

Why do I have to pay a deposit?

Your deposit allows us to schedule our jobs in a consistent manner. It also allows us to purchase special order materials for your job.

What forms of payment are accepted?

We accept Visa, Mastercard, Discover, American Express, Personal checks, Money orders and cash.
Financing is available as well.

What do I have to do to get my job started?

Sign the bottom of your contract (white copy), sign your capital improvement certificate (if you have been given one) and mail it in to our office with your deposit. (If your deposit is by credit card, please call our office with the number)

What about underground utilities?

New York State requires an underground utility stakeout for all jobs that require digging. NYS Fence will contact the utility companies for you. Flags or spray paint will be used on your property to locate any underground utilities. Please do not remove the markers!

What about private underground items?

The customer is responsible for locating and staking items such as electric pool lines or drains, underground sprinklers, invisible fences, electric lighting, etc.

I have flags in my yard, does that mean my fence will be installed the next day?

Probably not. We have to call in the stakeout at least 3 days before your job is started. If you do see flags, your job will probably be started within the next 10 days but that will depend on the schedule and weather conditions etc. Our scheduling department will usually call you the Friday before your week of installation.

When is the balance due for the job?

The balance is due upon completion of the installation.

How can I pay for the balance of my job?

You can call in with a credit card over the phone or give a check, cash or money order to the crew. If you are not home when the crew finishes, feel free to mail in your payment

Can I have an invoice for my job?

Your contract serves as your invoice. We mail invoices within a couple of days after installation if the payment has not been made. Payment is due upon completion.

How do I know you have received my deposit?

It takes a couple of days to process, but once we have received your deposit, we send out a confirmation letter.

Is your company insured?

We are fully insured and our insurance certificates are on file with all the towns and villages.

Are your estimates free?

For a new fence installation, our estimates are free. If your estimate is for a fence repair not covered by insurance, that estimate would also be free. We have a small charge for an insurance appraisal if your fence is damaged by a car, windstorm or some other act of nature which would be covered by insurance. If you have the repair completed by us or purchase the materials to fix the fence yourself, we credit that insurance appraisal fee to your account.

What if the town doesn’t approve my permit?

If your town doesn’t approve your permit, you may still be able to have your fence installed by applying for a variance. Please contact your town to discuss the procedure. If your town decides that you cannot install your fence, your deposit will be returned to you in full.

What if I need to cancel my contract?

If you cancel within the first three days of signing, you will be refunded the whole amount. If you cancel after three days, NYS Fence may keep 15% of the contract amount, especially if special order materials were involved.

What if my neighbor doesn’t know I am getting the fence?

Please make sure that you have gotten the building permit for the fence from your town. Our crews try to be as respectful as possible when it comes to being on the neighbor’s property. Sometimes, things don’t go as planned and the neighbor may get upset. Our crews are instructed to call our office when dealing with neighbor issues.

Fence Services

Important Info Regarding COVID-19

Due to the pandemic we are following social distancing guidelines. The showroom is open for customers to purchase materials and talk to a salesperson regarding fencing. Our hours are Monday through Friday from 8 to 5 and Saturday’s 9 to 3. We are closed on Sunday.

There may still be shortages of materials on a case by case basis so please be patient. We are dedicated to bringing you the best service possible.