Faq

To find out what size you need, please refer to our ring sizing guide or visit your local jewelers, where you can usually have your ring size measured.

Where is my order?

You can track your order by referring to your order dispatch email. Tracking details are available from the moment your order is dispatched from us to signed receipt at final destination. We use BPost in Belgium, Aramex in the United Arab Emirates and UPS in the rest of the world.

What is the returns and refund policy?

We hope that you will be delighted with your order. However, if within 14 days of purchase you notice some issue with your product (based on postage receipt date), you can send an e-mail within these time laps to contact@oliviadescressonnieres.com in order to explain it. OLIVIA DES CRESSONNIÈRES team will immediately reply to you in order to take the right action. Depending on the issue type, we can take corrective actions (repairs, refunding…). Issues resulting in customer usage issues will not be refunded. Please note that in case you need to return the goods (after our customer care service answer you mail), they should be returned in perfect condition, and in their original, undamaged packaging along with your completed returns note. Please send returns by registered mail, insured for its full value to Customer Care Service OLIVIA DES CRESSONNIÈRES, Villers Street 11, 1000 Brussels – Belgium.

Which payment options do you accept?

We use Paypal and bank transfers.

Can I use my credit card safely on your website

You can make your purchases totally securely at www.olivia-des-cressonnieres.com. We use PayPal which is totally secured. Refer to www.paypall.com for more information.

The moment your order is dispatched, we will send you an e-mail confirmation with your tracking information. Do not forget to check your junk mail folder.

Is my personal information kept private?

Only personal data voluntarily submitted by the User is collected. This personal data is stored, for a limited amount of time, on a computer file that OLIVIA DES CRESSONNIÈRES reserves the right to use for own purposes or for marketing purposes with specific agreement from the User. OLIVIA DES CRESSONNIÈRES commits to taking all necessary precautions to ensure the safety of the User’s personal data, in particular to prevent any change, damage or communication to unauthorized third parties. The personal data could, if necessary, be communicated upon request from legal authorities or police services without prior agreement from the User. In accordance with the law dated December 8 1992 concerning the protection of privacy with regard to the processing of personal data, the User has the right to access, correct, modify and delete personal data at any time and free of charge upon simple request addressed to: OLIVIA DES CRESSONNIÈRES, Villers Street 11, 1000 Brussels - Belgium

Do you offer a repairs service?

Refer to the Jewelry Care section in order to get the advise on how to ensure good care of your jewelry. However, repairs can be done in certain circumstances and are charged. Send your request at contact@oliviadescressonnieres.com, and we will make an evaluation and get back to you.