Customer Service

UPS Ground shipping is free if your order is over $100! Orders are shipped within 24 hours (Monday-Friday). If we are not able to ship within that time, we will notify you by e-mail. Your satisfaction is guaranteed!

Privacy & Security

Be assured that your shopping experience is completely safe. The order site is secured using Secure Sockets Layer (SSL) Web Server Certificate which encrypts all data to and from the site when you check out.

For each visitor to our Web page, our Web server automatically recognizes only the consumer's IP address, but not the e-mail address.

We collect e-mail address of those who purchase from us and from those who opt-in to our e-mail list. The information we collect is used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by filling out our contact us form.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you supply us with your telephone number we will only contact you if we have questions regarding an order you have placed on-line.

We do not share your information with anyone. This includes your e-mail address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Returns & Replacements

Self Defense Products: Whatever you purchase, examine it, try it, use it for a full 90 days. If for any reason you wish to return it, just ask and we will cheerfully refund your money. We guarantee all products to be free of defects in workmanship and material for 90 days (unless manufacturer’s warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

Surveillance Products: In order to qualify for a return, refund or an exchange please contact us. All refunds and exchanges must be preprocessed. Our quality control is a key ingredient to customer satisfaction and we test all of our products. Ultimately our client satisfaction is our priority.

Return Policy:

Special orders, including hidden cameras, surveillance equipment and other hi-tech products may NOT be canceled. Returns for product that is damaged in shipment* will be accepted ONLY after preauthorization. All returns must be in original package. Replacement product, credits, or refunds will be made at our discretion.

*Returns other than shipping damage, made at our discretion, are subject to 25% restocking fee and shipping costs and are to be executed within (5) days of shipping receipt with authorization. DO NOT ship product with out pre-authorization. No refund, credit, or exchange will be given for product shipped with out authorization. Shipping instruction and authorization can be obtained from us only within five (5) business days of product receipt.

CHARGES FOR SHIPPING & HANDLING ARE NON-REFUNDABLE.

Warranty:

All Products are guaranteed to be defect free in material and workmanship for 90 days. Manufacturer's warranty varies, please contact for specific warranty information per product. Provided no misuse or alteration to product has occured we will replace or repair at our discretion.

We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.