Want rooms consistent for faculty to be comfortable setting up and running.

Consistent A/V also allows for better maintenance and troubleshooting of problems.

A/V renewal is on a 4 year upgrade schedule.

Ron will work with departments for spec’ing A/V hardware for department spaces.

“Flipping” is a new style of teaching where students ingest content prior to class meeting allowing for more discussion during class. Multiple displays throughout the room allows different projection needs.

Wireless projection is appearing in multiple classrooms.

Airmedia

To maintain consistency, VHS has finally been removed from media spaces.

Catherine can help assist in getting VHS media transferred to a more modern format.

Catherine is going to poll the community at large about technology in teaching spaces to help get all A/V equipment across campus on a 4 year update schedule.

Add wireless speedtest.net results in the classroom as well for networking sake.

An audio recording of the presentation can be found here.
The powerpoint presentation Brown’s Next Generation Desktop Computing can be found here.

Chris Grossi – Announcements
• Workday will be updated this weekend – Workday will be down for 3 days. Mobile App will also be updated.
• Confidential announcement from Chris – good news coming soon from Ravi! Enterprise Agreement with Adobe
• We have a new Dell Rep – Mark Soloman – Replacing Joe Flynn. Please send any Dell feedback to Mark.

Chris Grossi – Next Generation Desktop Computing at Brown
• Ravi would like Client Engineering to ramp up desktop management as a campus wide service. Includes SCCM and folder redirection to Isilon.
• SCCM on Windows and Casper on MAC for desktop management.
• No good Linux option yet.
• SCCM gets installed automatically when a machine gets put in AD – This is not mandatory – you will need to opt in for this service.
• CIS will be up and running in March, and the rest of campus will be available in April.
• To opt in for desktop management, users will be asked to baseline their machine, which basically means reformat and put on the Brown standard image. SCCM will then get installed and download/install the standard software – can have department specific configurations.
• Encryption will be an option.
• Working group has been set up for every other Friday afternoon to work through issues creating install packages for SCCM. Talk to Chris to be part of this group.
• Casper – pre add to AD and pre-add to casper for out of box machines. Once enrolled in casper – task sequences will automatically install software that has been pre-configured ahead of time
• Chris gives live demonstration of folder redirection and SCCM functionality on laptop he has not used.
• Interaction with the computer only takes about 7 minutes, but software installation can take a couple hours depending on what needs to be installed
• This approach provides consistency across workstations – fewer updates and less interaction needed for new machines or rebuilds.
• Offline files will be turned on by default on machines that have batteries (laptops) – Microsoft sync will keep files cached on the device.
• Desktop, Documents, Music, Pictures, etc are redirected
• Only available for Windows 7 at the moment, but Windows 8 will be available soon, but not for a while for Windows 10.

Audio Notes and Stephanie Obodda’s slides on Kayako (The Remedy Replacement) can be found here.

Chris Grossi- Announcements –

Macintosh OS X 10.10.2 is Ok to now download. Wifi issue seems to be resolved.
FileMaker Pro 13 is now available to download to all.
Acrobat 10.10.3 ready to download.
Software.brown.edu page has new log in options. Check it out!

John Spadaro , Deputy CIO came by to discuss 2 factor Identification- only 130 people are actually using this now and he would like to see a lot more as this is a great protection against hacking!

Listen to the audio for more details on 2 factor identification and how it applies to groups, types of phones etc.

Also John mentioned about the changing of passwords and how most have changed but there is still a list of folks needing to do so. Stephanie Obodda has the list and will send out.

Jeff Clark and Stephanie Obodda talked about Kayako!

This will be the new replacement for Remedy. It is leaner, cleaner and easier to use. The system has greater flexibility and also will have an integrated database with solutions to common questions. It also has the ability to manage multiple tickets at once as well as a chat feature, reporting and a mobile app. For more info take a peek at the slides in the link above.

See you in March for a meeting devoted to Desktop Management with the Client Engineering Group in Room G01 Smith Buonanno.

I. Stephanie Obodda is now reporting to Ravi. Christine Brown is now handling customer service concerns.

a. Stephanie is interested in hearing about common questions. Could CIS be providing more documentation or communication? Please forward these issues to Stephanie.
b. CIS is trying to be more proactive rather than re-active with regards to communicating and staffing.
c. IT documentation – New knowledgebase has been set up to be a documentation store. Links from service catalogue are being updated to point to this new site. Users can log in to leave feedback on articles or add favorites. http://brown.edu/go/kb
d. October 20th Identity management system will be replaced. Most people will experience this change as a facelift to My account and directory.brown.edu.
e. Stricter password policy for new accounts. Eventually everyone will have to update their passwords in the new system.

II. Doug Wilkinson talks about Wireless

a. Hardware upgrades happening behind the scenes.
b. “Headless” devices such as apple TVs, wireless printers and wireless projectors will be able to connect.

a. Brown has purchased 5 nodes that are replicated to 5 nodes at a disaster recovery in New York.
b. We currently have half a petabyte of storage on the system.
c. CIS would like to see profile data backed up to the new storage system, rather than an external hard drive attached to a user’s computer.
d. CIS is not charging for this service, and they will now accept academic, administrative, and research data.
e. Profile folder redirection will be available soon.
f. Access Based Enumeration will ensure that you only see folders that you have access to.
g. This file system is recoverable at any time, and the failover is tested quarterly.
h. No backups are run. Only Data Replication and VSS snapshots that run every hour for 48 hours, every day for 6 weeks, and every month for 6 months. Right click and recover through previous version tab.
i. 100GB will be the standard quota for users using profile redirection.
j. Shared and User shares will have their own separate quota. This can expand up to multiple TB to accommodate needs. Automatic warning notifications when the quota is getting close to being reached.
k. Folder mapping for Windows machines can now be done automatically through group policy security groups rather than Kix and BAT files.
l. Files.brown.edu will still work as expected.
m. Departments can pick the date of the migration and coordinate with CIS/Nancy Magers.
n. The process for the migration includes taking down the existing windows file share at midnight the night before the migration, running final robocopy and file comparisons, dialing in to a phone bridge at 6am to verify the migration is good to go, turning on the new shares then testing access, permissions, and mapping. An email is then sent out to all affected users indicating that the migration is complete.

Last winter Ravi formed the emerging technology group featuring members of CIS to identify problems and priorities in IT.

They are currently looking for a new project to work on. Contact Kara for additional info.

The first identified project focused around safety and technology. Safety website aggregating information about transportation, campus life, student services, DPS. They also created a mobile application.

Site features short safety videos.

Bear Tips Program – Coins given out at safety talks that can be exchanged for credit at the Brown Bookstore.

Features links and info about transportation, security personnel, hotlines, etc.

Section on main IT page dedicated to Phish Bowl (just below alerts on right side column)

Phish Bowl Page shows current phishing subject lines in right column.
Phishing information and links about phishing and what to do when compromised.
What to do when spotting phishing.
What to do if you’re a victim of phishing.

Response
-Announced on 8/25 and received 75 reports in the first week.
-Only a handful sent to ISG and service center.
-Identified and quickly handled 7 compromised accounts.

One day last August – 5:30AM until 7:00AM – 500 phishing question emails
Recently implemented with Google – Alerts when Brown Accounts where logging in from RI area followed by immediate out of country log ins.

Site being used to see attacks
map.ipviking.com

Recent Threats Affecting Brown
– Targeted “salary update” phishing scam
– Widespread attack on 7/30/14 and additional attack on 8/26/14
– Appeared to have come from HR
– Had the Brown logo (though skewed)
– Had “sincerity”
When clicking the link, you would receive a Shibboleth looking Brown Page (with bad URL).
4 people fell for this Phish since January.

Another phishing attack:
– “Message from Brown Information Security. Your email account has been compromised”
– Common phishing scam with uncommon subject line
– Proof that the scammers were “in the box”

ISG Updates
– Passwords – 10+ character strong password – only needs to be changed once by the end of February
– Hard Drive Crusher – just passed 500 crushes
– PCI-DSS (credit cards) Compliance – expecting 80%-90%, up from 5%
– CCV Stronghold – CCV is now part of CIS – HIPPA certification coming – Brown is singing first Business Associate Agreement
– Privacy Policy – Not currently in place, but currently waiting on approval.

General Alert Due to scheduled maintenance, IT Ticketing System (Remedy) will be unavailable on Monday August 3rd from 5:15 AM to 7:30 AM During this time, you will not be able to use use of Remedy for making requests and reporting incidents and problems for information technology applications and services. If you experience problems other […]

General Alert Updated 7/30 8:00 AM This maintenance has been completed. Due to scheduled maintenance, IT Ticketing System (Remedy) will be unavailable on Thursday 7/30 from 5:00 AM to 7:45 AM During this time, you will not be able to use use of Remedy for making requests and reporting incidents and problems for information technology […]

General Alert Updated 7/28 9:12 Update: The problem with Adobe Creative Cloud login has been resolved, and at this time, the service is functioning normally. While we are awaiting more details of how Adobe caused an issue with their cloud service, Adobe engineers have made a change that appears to have solved the issue for […]

General Alert Updated 4:02 The issue with Maple License Manager - UNIX Maple client software, is now resolved. We are aware of a problem with Maple License Manager - UNIX Maple client software. The following error is being reported: It is intermittently allowing users to obtain a license and causing disruption for those users who […]