Due to a Sentinel-3A ground segment anomaly on 10 February 2018 the following products are affected:

SRAL NRT products generated starting from 12:00 UTC on 11 February (creation date and time) could be degraded

SRAL STC L1/L2 products sensed starting from 00:30 UTC on 10 February (sensing date and time) will be delayed until further notice

Investigation is ongoing.

Temporary publication delay of Sentinel-2 products in the Data Hubs

06 Feb 2018

Users are informed that the availability of the Sentinel-2 products in the data hubs is delayed as of 05 February 2018.

Based on the current analysis at the ground segment level, such delay would be linked to the ongoing maintenance on DHuS infrastructure, resulting in the degraded performances of Sentinel-2 products dissemination to data hubs. There has been an ongoing investigation on the network side to fix this issue as soon as possible.

We apologise for any inconvenience this may cause.

Sentinel-2A MSI decontamination completed: 03 and 04 February 2018

06 Feb 2018

Following the News 00170 published on the 22th of January, users are informed that the decontamination activity of the Sentinel-2A MSI has been successfully completed.
Sentinel-2A has now resumed nominal operations since 05 February 2018 08:00 UTC.

Sentinel-3A Ground Segment anomaly resolved

06 Feb 2018

Due to a Sentinel-3A ground segment anomaly on 05 February 2018, now resolved, NRT products from orbit #10259 to #10261 have been delayed; nominal production was fully restored starting from orbit #10262.

S-3A NRT Data Unavailability (5 Feb. 2018)

05 Feb 2018

Due to a Sentinel-3A ground segment anomaly on 05 February 2018, NRT products from orbit #10258 could be delayed.
Investigation of the issue is ongoing.

Sentinel-1A unavailability (2 February 2018, from 14:27 to 16:14 UTC)

03 Feb 2018

Sentinel-1A was unavailable on 2 February 2018 from 14:27 to 16:14 UTC, due to a SAR anomaly. No data were generated during this period.

A set of service infrastructure upgrades are scheduled from 07:00 UTC of the 5th of February 2018 to 18:30 UTC of the 6th of February 2018.
No downtimes are foreseen but the performances of the following Data Hub services might be affected:

Following the news previously published, Data Hub users are informed that the network link has been restored to its nominal performances.

The anomaly affected the download performances of ColHub Node 1 from 09:00 UTC to 16:00 UTC of Friday, 26 January 2018. The delay on the products publication on ColHub Node 2 has been also solved.

We apologise for the inconvenience caused.

Degraded network performances on Data Hub Services (26 January 2018)

26 Jan 2018

Today, the 26th January 2018, ColHub Node 1 is experiencing a significant drop in network performances that are leading to very slow download times for the Sentinel Data products. User experience in this period is severely impacted.
The anomaly is under investigation with the network provider, to be resolved as soon as possible.
Download rates on ColHub Node 2 are nominal but there is a temporary publication delay of the new products.