Terms of Services

Article overview:

Intro

At Getting Married in Denmark, we place a very high priority on data security and confidentiality. This privacy policy contains information about how we manage the information we obtain from our clients, from our website visitors and/or from other users of our various services.

If you wish to know more about the Danish GDPR called Persondataforordningen, we recommend doing it at the provided link.

1. Payments Terms

Stripe

Getting Married in Denmark ApS uses the 3rd party payment platform, Stripe, the Stripe API, and in conjunction, Your Stripe account to process credit and debit card transactions.

By using the Stripe Check Out you agree to be bound by Stripe’s Terms of Service.

You expressly understand and agree that Getting Married in Denmark ApS shall not be liable for any payments and monetary transactions that occur through Your use of the Stripe Service. You expressly understand and agree that all payments and monetary transactions are handled by Stripe. You agree that Getting Married in Denmark ApS shall not be liable for any issues regarding financial and monetary transactions between You and any other party, including Stripe.

You are responsible for all transactions (one-time payments and refunds) processed through Stripe. Getting Married in Denmark ApS is not liable for loss or damage from errant or invalid transactions processed with Your Stripe account. This includes transactions that were not processed due to a network communication error, or any other reason. If You process a transaction, it is Your responsibility to verify that the transaction was successfully processed.

You understand that Getting Married in Denmark ApS uses the Stripe API to run the Service and that the Stripe API is subject to change at any time and such changes may adversely affect the Service. You understand and agree to not holdGetting Married in Denmark ApS liable for any adverse affects that actions (whether intentional or unintentional) on the part of Stripe may cause to Your Stripe account, or Your business.

You must not process stolen credit cards, or unauthorized credit cards through Stripe

Transaction Security

All transaction information passed between Getting Married in Denmark ApS and Stripe’s systems is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing we pass to Stripe’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

2. Cancellation Policies

Essential Service

Cancellation – If for any reason you decide to cancel our service after choosing our Essential Service of €295 utilising our expertise to gain knowledge on documents required and receiving the documents list there can be no refund.

We do not pay nor are we liable for the administration fee for the Agency of Family Law. We are not liable for any behaviour or delays that the Agency of Family Law cause. The Agency of Family Law withholds the right to request extra documentation and investigate at any time during the application.

With our Essential Service, we are there to help you with your application and understand the process It remains your responsibility to read the information given by the Agency of Family Law on their website regarding fees and other procedures before payment or signing.

Complete Service

Cancellation – If for any reason you decide to cancel our service after choosing our Complete Service of €795, utilising our expertise to gain knowledge on documents required and receiving the documents list there can only be a partial refund.

If you cancel before we have paid the fee on your behalf to the Agency of Family Law and before we have made your application, we can refund €500. If you choose to cancel our services after we have paid the fee to the Agency of Family Law on your behalf and have processed your application, no refund is possible.

We are not liable for any behaviour or delays that the Agency of Family Law cause. The Agency of Family Law withholds the right to request extra documentation and investigate at any time during the application.

We are not liable if the date that you would like at the town hall is not available. We work with many town halls and can always find a solution and advise that you stay flexible with your preferred dates and location.

Apostille service €250

Cancellation – You can cancel this service before it is carried out and receive a full refund.

Extra Documentation Requested by the Agency of Family Law

Sometimes the Agency of Family Law may look at your case and decide extra documentation is required that is not usually stated. This is an extremely rare occurrence and cannot be foreseen by our company and advisers and we cannot be held accountable for any inconvenience caused.. In these cases we will endeavour to help you gain what is necessary in order to resolve any issues that arise

Interview with the Agency of Family Law

In order to reduce the chance of Pro Former weddings the Agency of Family Law have stated that if they have suspicion that a couple may be preforming a fraud marriage, they may ask them in for an interview before their wedding in Denmark. This will be a very small percentage of people coming to Denmark to get married and we hope to rarely have this occur. However, if you are called in to an interview and decide to cancel, we would still ask for our full service fee to be paid. Again, this will be only happy in extremely rare cases.

Wedding Ceremony Town Hall

The Complete, Essential, Mayday Service offers to organise your documents and process your application as well as book your ceremony or guide you in the application and booking the ceremony depending on which service you’re using. After this, your wedding ceremony is then carried out by the government, they are responsible for this day and this a service that they provide to you. For example, we do not co-ordinate and pay the registrar fee, organise the town hall members of staff. The wedding ceremony at the town hall is not part of our service and the service fee you pay to us, does not cover any aspect of this.

For this reason, if you can’t attend this appointment with the town hall for any reason or decide to cancel for any reason, no refund can be made for the service and work already carried out by Getting Married in Denmark.

As part of our Complete Service, If you miss your appointment or need to reschedule, we will be happy to rebook for you within the validity period of your approval, without any further administrative fees.

If your validity period has run out and we need to reprocess your application, we would be carrying out the service again and would ask for the usual service fees to be paid in this case.

Covid – 19

The Agency of Family Law decided for couples who received an approval and can’t have their wedding in Denmark due to the restrictions in Denmark, (before the validity period of the approval ends) – they will reopen their application without asking couples to pay the admin fee again. This doesn’t apply if there are restrictions elsewhere that stop you from coming to Denmark.

As this is such an unexpected situation, Getting Married in Denmark have offered all our couples who were already our customers when this happened that we will work further in either reprocessing their application or any further administrative work caused by this situation free of charge. Even when the restrictions have been in a different country. Not including any further administration fees from Agency of Family Law.

For new customers aware of the situation taking our service, Getting Married in Denmark can repeat the same as above for restrictions in Denmark only. It is presumed that by taking the service you only continue at your own discretion and when you feel comfortable in doing so. Getting Married in Dennmark cannot be liable for any further interruptions and inconveniences that are caused by Covid-19 as per Force Majeure stated below.

Force Majeure

In no event shall Getting Married in Denmark be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, illness, acts of war or terrorism, civil or military disturbances, nuclear, epidemics and pandemics or natural catastrophes or ‘acts of God’, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it being understood that Getting Married in Denmark will use reasonable efforts to resume service as soon as practicable under the circumstances.