I was after a oak beam with a shelf, and wanted it to look rustic. I was really impressed with the quality of the work, the communication (pictures were sent to me, I was kept abreast of developments) and the advice, which I needed as I am not someone who works with wood at all. So now we have a gorgeous piece of crafted wood, which will proudly sit in our home. I've never used the firm before, so wasn't familiar with them at all. We went to the workshop, where we were able to see some of the wood they have turned - all quite amazing. It is evident that there is a much higher level of service when using a family-run firm, and I'll do it again.