The Complete Guide to Conflict Resolution in the Workplace

Overview

How to design a complete conflict resolution system and develop the
skills to implement it.

"People thrive on conflict in most areas of their lives--football games,
political debates, legal disputes--yet steer clear from workplace
conflicts.

But conflict is actually a healthy way to challenge the existing order
and essential to change in the workplace. The real problem is not
conflict per se, but managing conflict.

This authoritative manual explains step by step how to design a complete
conflict resolution system and develop the skills to implement it.
Packed with exercises, case studies, and checklists, the book also
supplies:

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz
Graduate School of Business, University of Pittsburgh. Robert R.
Albright, Ph.D. (New London, CT) is Head of the Department of
Management, U.S. Coast Guard Academy.

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Order Now!

For single copy purchases of any AMACOM title, you can connect directly to the online retailer of your choice, from the list below, to buy the title you have selected. Most of our links will take you directly to that title on the site, making your shopping experience easier. You can also visit your local retailer, and if the book is not on their shelves they can special order it for you.

Buying in Bulk?

We have very competitive discounts starting at 5 copies, as well as personal service, for bulk orders. Simply contact our Special Sales Department. Call 800-250-5308 or 212-903-8420 and ask for Special Sales. You can also email: SpecSlsWeb@amanet.org