Practice Charter

The aim of this practice is to provide you and your family with the best possible treatment and advice at all times to help you keep healthy.

We are continually striving to improve our service. We welcome your suggestions and always take complaints seriously and act on them.

Staff Protection

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the
National Health Service.

The staff in this practice have the right to do their work in an environment free from violent, threatening or
abusive behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not
respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

Patient Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment.

This information is recorded on computer and we are registered under the Data Protection Act. The practice will
ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that
medical information about you is shared between members of the team.