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davemendoza

Posted 14 August 2005 - 05:15 PM

davemendoza

Member

Topic Starter

Member

53 posts

Thanks Orca,

I tried that but after restored the issue resumes. I do have antivirus programs and the like such as ewido and avg and spy doctor and spybot etc, maybe I should leave the email protection off altogetehr?

Like I said I did what you said and when I put it back on I have my email blocked again. I really depend on my outlook.

OrcaMan

Posted 14 August 2005 - 07:51 PM

Dave, The most common reason for ZA blocking an outbound message is because it has something attached that ZA doesn't like. Here are a few other things that you may want to try.

1. Repeat the process from my last replay for the single message holding things up.
2. Go back into Email Outbound Protect, click Advanced and confirm that the the defaults are what you want. (number of messages at a time and number of people at a time) Then, click the Attachments Tab; it will show you the list of file extensions that ZA will block. If you're still getting blocked....continue down the list.
3. Download and install the free version of Ad-Aware SE from www.lavasoft.com
4. Download free and run CWSredder.exe from
www.intermute.com/spysubtract
5. Run CWShredder; then Ad-Aware rebooting between runs.
6. Update your antivirus; scan your system
That should do a fair job of getting rid of any malware, virus, etc. If you're still getting blocked BTW,

I would not leave Outbound protection off. (It's not being a good neighbor to your friends and collegues at the other end cuz something is in or on the message that ZA knows is a potential danger)

OrcaMan

Posted 15 August 2005 - 04:13 AM

OrcaMan

New Member

Member

6 posts

Usually, if you're having trouble with inbound also, ZA doesn't like something that is attached to the incoming mail. If some mail has any of the listed extensions, it won't let it in. (That is why we buy the protection)
It shouldn't happen often, but when it does, use your internet to get into your ISP's mailbox; find the ones that have out of the ordinary extentions and delete them while still in the ISP box waiting for you to bring Outlook on line. Then, when you bring Outlook online, you'll see the protection come up and then, you'll see the messages...without the ones you deleted at ISP, drop into your boxes...either Inbox, Junk Mail or... What your experiencing is the protection working. ZA will allow junk mail in that is safe; it simply sorts it to junk (most of the time). You still have to double check that box before deleting that mail.

brianmil0923

Posted 17 September 2005 - 03:02 PM

brianmil0923

Member

Member

191 posts

Another possible issue is that UDP outbound port:1025 is being blocked. This would most assuredly be the case if you just updated ZA to 6.0.667. You can check if this is the case by going to alerts and logs in ZA and looking at the Firewall log. If you see a port 1025:UDP - port 53 traffic blocked message. Follow the instructions below. If not please post back here.

Microsoft uses this port for RPC (remote procedure call"). In this case outlook is trying to get DNS informations on your mail server. The outbound thread is going out port 1025 with the inbound thread coming through port 53. Bring up the Zone alarm control panel, click on firewall, then advanced. Click "Allow Outgoing DNS/DHCP in Internet Zone on High setting"