Jill, those are great strategies to help you pre-book your clients. I know that remembering the statements about the client’s discomfort or length of her nails helps me to tailor the offering to the guest sitting in

Jill has some good suggestions for which tools you should consider replacing and for ways to minimize the cost for you in purchasing new tools and brushes. Besides being a really nice treat to have new

I agree Jill. Posting your accomplishments on your salon website or Facebook page is a great way to keep clients and potential clients updated on all of the education your service providers take and are involved

There are some really great websites out there that you can learn from. Many of the product-specific websites now have salon locators on them that you can sign up on to let potential clients know where

Implement handling is an area that often has the most violations according to the state board inspector who comes in to visit us. In Washington we are required to use mostly single use items. There are

Jill, those types of items always help us at our salon to retail more products during the holidays. I often am able to help my guests find just the perfect thing for their last-minute holiday shopping. The

Photo: Nail competitor Elyse Perry took second in the Veteran Simply Salon category at the NW Nailtech Networking Retreat. I agree Jill, it is very important to make sure you are pre-booking during the holidays. For me,

I can speak to my experiences with using the tactics Jill recommends to improve my pre-book percentage. I have been doing really well for a long time at asking every client to book her next appointment

Pre-booking has transformed our business. When we started the salon our pre-book percentage was abysmal — something like 20% for the entire salon. The phones were ringing off of the hook and the front desk staff

Regarding Jill’s last post, I remember when I was a booth renter, the retail shelves looked like someone with a bad case of multiple personality disorder had picked out the products. And with at least four

When our salon first started implementing the Summit Salon coaching strategies, our cupboards throughout the salon looked much like Jill said — filled with a hodgepodge of products. Even on the hair side of the salon the

I used to booth rent at the salon. However, the salon owner realized that type of business model wasn’t working very well and went to aSummit Salon seminar. She learned a ton of information there about

Yes, thank you NAILS Magazine for the opportunity to write this blog with Jill. This has been a wonderful learning experience for myself and for my cohort in the salon. I completely agree will you Jill,

Congratulations Jill on your marathon! Great job meeting your goal and sticking to your plan. I am sure you feel a great sense of accomplishment and pride. What a wonderful achievement. Getting a good night’s sleep is

In my opinion, hand-washing should be a given procedure before any service is performed, ever. I have always had a hand washing-policy in effect for any of the guests that I perform services for — even

I have read several of Michael Cole’s books and am certain I have read the very theory Jill mentioned in her last post. The particular book I remember reading it in was geared more toward hairstylists,

NAILS is pleased to welcome a new team of bloggers to The Coaching Chronicles: salon coach Jill Wilson and nail tech Sandy Combs. A licensed nail technician since 1994, Jill Wilson started her career at Snips SpaSalon