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Mayor's Office - FAQs

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Should I just forbid my child from going on-line?

There are dangers in every part of our society. By educating your children and taking steps to protect them, they can benefit from the wealth of information now available on-line. Further information on protecting your child on-line may be found in the National Center for Missing and Exploited Children's Cyber Tipline at 1-800-843-5678, www.cybertipline.com.

From:

Office of the Mayor

Category:

Internet Safety for Kids

Last updated: 03/25/2015 - 12:30pm

Q803

My child has been in contact with an online predator. What should I do?

If anyone in your house receives child pornography via the Internet, or if your child has been sexually solicited, you should immediately contact the police at 216.621.1234, the FBI at 216.522.1400, and the National Center for Missing and Exploited Children's Cyber Tipline at 1.800.843.5678. Keep the computer turned off in order to preserve evidence for law enforcement use. Unless directed to do so by the police or FBI, you should not attempt to copy any of the images and/or text found on the computer.

From:

Office of the Mayor

Category:

Internet Safety for Kids

Last updated: 03/25/2015 - 12:29pm

Q834

What is the purpose of Mayor Jackson's Operations Efficiency Task Force?

The Operations Efficiency Task Force is seeking to create a new model for the way city government operates.

From:

Office of the Mayor

Category:

Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:55pm

Q804

Why is there a need for an Operations Efficiency Task Force?

Because of the City's current economy, government must find new and better ways of providing the best possible services to the citizens of Cleveland. Mayor Jackson's goals for the Operations Efficiency Task Force are to:

Achieve and maintain financial stability

Improve the efficiency and effectiveness of key city services

Develop a "Customer Service Focus"

From:

Office of the Mayor

Category:

Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:55pm

Q805

What will be the focus of the Operations Efficiency Task Force?

The project will focus on improving services across the entire City in stages. Stage One will target four departments that provide direct services. These departments are Public Service, Parks, Recreation and Properties, Public Health and Building and Housing and they are the first being targeted because:

They have already started to look at "how work gets done" in and between their departments

They represent services with significant cost savings potential

They work directly with the public on a daily basis

They are already looking at how to save costs

During Stage One, the Task Force will examine how to save money by examining four core processes:

Information Technology, or the City's computers

Purchasing of services and products

Human Resources and Personnel

Customer Service

From:

Office of the Mayor

Category:

Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:56pm

Q806

What Are the Intended Outcomes of the Task Force?

The group intends to achieve the following:

Reduce Operating Costs by at Least 3% by December 2006

Enhance City Services by Establishing Performance Indicators and Targets;

Increase Employee Productivity with Better Use of Technology; and

Improve Customer Service to our External and Internal Customers.

From:

Office of the Mayor

Category:

Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:56pm

Q807

How Will the Task Force be Structured?

Oversight of this initiative will occur through the creation of an Operations Efficiency Council (Task Force), which will be chaired by Darnell Brown, Chief Operating Officer. The various subject related work groups will be established and will consist of employees, community leaders and subject matter experts. The work of the Task Force will be facilitated by the creation of a Program Management Office (PMO). The PMO will be responsible for the day to day operations of the project and will develop and implement all standard operating procedures and processes to ensure the initiative is effectively managed.

From:

Office of the Mayor

Category:

Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:57pm

Q808

How Long Will the Task Force Process Last?

The Operations Efficiency Task Force will operate throughout 2006 (Stage 1) and 2007 (Stage 2) to achieve sustained cost reductions beginning in January 2007. The 2007, the operating budgets for all departments are expected to reflect a 3% continuous cost savings. The cost savings will be obtained as a result of implementing projected operational efficiencies wherever and whenever feasible.

From:

Office of the Mayor

Category:

Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:57pm

Q809

What Level of Participation is Expected from City Departments?

Each department is expected to:

With the assistance provided by the Operations Efficiency Task Force, identify opportunities to improve efficiencies and work practices.

With the help of skilled and knowledgeable employees, participate with members of the Operations Task Force to recommend changes to the methods in which work is performed and will result in effective and efficient work practices we believe will result in improved customer service and operational savings

Adhere to the standardized project management, policies and procedures implemented through the Program Management Office (PMO)

Quantify performance improvement measures and targets so there can be an effective determination of the quality of the job performance and a clear accountability for results.

From:

Office of the Mayor

Category:

Operations Efficiency Task Force

Last updated: 03/25/2015 - 12:57pm

Q810

Why is the Operations Efficiency Task Force process important?

This process will enable city government to establish a culture that is "Customer Service Focused", which will:

Improve Customer Satisfaction.

Challenge the "Status Quo" by developing new and effective work practices

We are committed to improving the quality of life in the City of Cleveland by strengthening our neighborhoods, delivering superior services, embracing the diversity of our citizens, and making Cleveland a desirable, safe city in which to live, work, raise a family, shop, study, play and grow old.