Terms & Conditions

Money Back Guarantee

We pride ourselves on the quality of our service and just want you to be happy! A full refund is available on any items or goods returned within 14 days unworn, with original labels attached and in the original packaging. (Any items returned dirty, smelly or otherwise in worn condition will not be eligible for a refund).

We offer either an exchange or refund.

Your statutory rights are not affected.

Shop address

Preview Wincanton10 Market Pl,WincantonBA9 9LPUK

Tel +44 (1963) 31676

email: contact@preview-ladies-fashion.co.uk

Customer Service

If you are dissatisfied with the service you have received from Preview, please contact us at the address above, with full details of your complaint. You can e-mail us at contact@preview-ladies-fashion.co.uk or call our shop direct on +44 (1963) 31676

Our shop hours are 10am – 5pm Monday to Saturday. Outside of these hours there is an answer phone and your call will be returned as soon as possible.

We strive to offer you the best customer service we can. We welcome all feedback about our shop and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue

Payment Options

There are two ways to pay for goods at Preview

Online – You can use this site by adding products to your virtual shopping bag and then use the secure checkout process to pay for them with your credit or debit card.

By phone – You can order any of our products by calling 01963 31676 and quoting the product name. We accept Master Card and Visa Cards.

Prices

All our prices are displayed in £ sterling and are inclusive of Value Added Tax.

The prices quoted on this website are mail order prices. If you visit the shop you will notice that some prices may be higher – we feel sure that you will understand that this is due to the great benefits of having a personal unlimited service on hand to assist in choosing and fitting items and the use of changing rooms for trying on.

Delivery and postage costs

We offer Free UK Delivery on all items purchased from our website. There will be a cost to post to Europe and the rest of the world- postage for each order will be advised separately by email before despatch.

Orders are normally despatched from our store the next working day unless they are out of stock. If an item is out of stock and there is going to be a delay, we will inform you and offer you a revised delivery date, an alternative item or the option to cancel the order.

Delivery will be by First Class Recorded post (needs to be signed for) taking 2-3 days. Please note that should you not be available to sign for your goods, they will be stored at your local Parcel Force depot for seven days during which time you must collect them. Should they not be collected the goods will be returned to Maya.

Data protection and Privacy Policy

Only information collected by us about you lawfully (in accordance with the Data Protection Act 1998) will be used.Your email or postal address and details will never be passed to another company.

Any information held about you can be checked or updated at any time by contacting us by either email, post or telephone.

Complaints Handling Procedure

We sincerely hope you will not need to complain, but in the event you should wish to do so we will deal with any complaints received fairly and confidentially. You will be kept informed about progress. Please direct any communication in writing either by email or post to Preview, 10 Market Pl, Wincanton, BA9 9LP

Unsolicited Email

You will only be contacted by email if either you have asked a question and require a reply, or you have placed an order in which case you will automatically receive a confirmation email.

Site Security

Any information you enter into this site is fully encrypted during transit so your credit card details are totally secure. If you still feel worried you can order by phone 01963 31676 and give your credit card details on the phone.