Our Network

Our servers are located at state of the art Data Centers located in Houston, Texas, Dallas, Texas and Clifton, NJ.
These data centers are among the best-connected hosting
facilities in the world. The data centers are
implemented through a high-speed network
specifically designed for dedicated server hosting.
Heavy investments in both network equipment
and backbone connections to ensure that customers get the fastest access possible to their content and
applications.

The data centers have multiple network
connections to different Internet backbones,
allowing data to be distributed though many sources
- meaning that the network is not dependent
upon any single Internet backbone.
Facilities
These state of the art
datacenter facilities
offers complete redundancy in power, HVAC, fire
suppression, network connectivity, and security.
With over 35,000 sq ft of raised floor and 15,000 sq
ft of static free tile. The datacenter facility sits atop
multiple power grids driven by TXU electric, with
PowerWare UPS battery backup power and dual power
generators onsite. The HVAC systems are a
combination of glycol, chilled water, and condenser
units by Data Aire to provide redundancy in cooling
coupled with 8 managed backbone providers. Twelve
more third party backbone providers are available in
the building via cross connect. Fire suppression
includes a pre-action dry pipe system including
VESDA (Very Early Smoke Detection Apparatus) with
over 600 smoke detectors.

The datacenter features keycard locks on
all paths to sensitive areas, as well as
motion-sensitive closed-circuit cameras throughout
the premises. All visitors to the datacenter must
check in and out of the facility at the front desk
with a government-issued photo.
Monitoring
The data centers monitors all customer equipment and
datacenter infrastructure at all times. The internal
monitoring system is an open source code highly
modified by the technicians to satisfy
customer needs. The IPAlert system monitors up to 16
different services over a private or public IP
network without a client install. The premium
IPAlert system also includes a client based
monitoring application that will allows to drill
down and monitor all internal server services such
as ram usage, CPU usage, applications, services, and
internal temperature. The IPAlert system is
available online 24/7/365 for viewing services and
up to date statistical information. The IPAlert
system also houses key escalation procedures
designed and supplied by each customer to ensure the
correct escalation path is utilized at the first
sign of trouble. The NOC personnel monitor the
IPAlert system 24/7/365 from both datacenter
locations with technician's onsite around the clock.

The datacenters
spans more than 60.000 square feet of raised flooring
with multiple AC units maintaining a constant ambient
temperature of 70°F. Among the long list of datacenter
features are a comprehensive VESDA smoke-detection
system, multiple UPS systems to protect against power
outages, and multiple generators to ensure that
customers are unaffected even in the event of
catastrophic power failure.

The datacenter
is one of the most secure, boasting over 100
individual motion-sensitive closed-circuit
cameras. The security system quite literally
follows each visitor throughout the
facilities until they have concluded their
visit, and this information is routinely
archived.

The datacenter is
sectioned off to accommodate shared
cabinets, full-cabinets, and custom data
cages. The datacenter leases cabinets in several
different configurations, ranging from a
single 1U of rack space to several dedicated
cabinets.

The datacenter utilizes 6 –
500KVA Powerware UPS units for battery backup power in
emergency situations. Each unit comprises 160 batteries
each for a grand total of 960 batteries and 80 minutes
of runtime. The UPS units operate in failover pairs
extending the redundancy and runtime of the battery
backup units. All UPS units are monitored via DATATRAX™
with information distributed to the NOC facility in real
time. These units are also monitored via NOC Engineers
24/7 by physical inspection every 4 hours.

The power system was
designed for maximum redundancy, ensuring that the
customers' servers will never be unavailable due to a
power outage.

These automatic transfer
switches transfer power automatically during periods of
electrical failure to any of the three electrical grid
feeds. The transfer switches automatically transfer
power between the power grids, the UPS units and the
diesel generators without power interruption. All
environmental systems are monitored via the DATATRAX™
monitoring system and any variance in systems is
reported immediately to the NOC facility.

The datacenters electrical
infrastructure is broken into three primary zones within
the datacenter (A, B, C). Zone A services ˝ of the
datacenter with electricity. Zone B services the
remaining ˝ of the datacenter and Zone C overlays the
entire datacenter creating a complete redundancy in
electricity allowing for the 100% uptime SLA. The north
generator is a 1.5 Megawatt – 16 cylinder diesel
generator sitting atop a 2500 gallon diesel tank. This
generator supplies electricity for zones A and B and has
a maximum runtime of 15 days with onsite fuel. Offsite
fuel contracts have SLA requirements of 4 hours for a
refuel. Diesel generators can run indefinitely and are
monitored by the DATATRAX™ monitoring system.

The datacenters electrical
infrastructure is broken into three primary zones within
the datacenter (A, B, C). Zone A services ˝ of the
datacenter with electricity. Zone B services the
remaining ˝ of the datacenter and Zone C overlays the
entire datacenter creating a complete redundancy in
electricity allowing for the 100% uptime SLA. The South
generator is a 1 Megawatt – 12 cylinder diesel generator
sitting atop a 2000 gallon diesel tank. This generator
supplies electricity for zone C and has a maximum
runtime of 15 days with onsite fuel. Offsite fuel
contracts have SLA requirements of 4 hours for a refuel.
Utilizing both generators and complete power redundancy,
The datacenter offers 99.9% uptime on all electrical systems.
Diesel generators can run indefinitely and are monitored
by the DATATRAX™ monitoring system.

The entrance to the datacenter
datacenter is comprised of badge-keyed doors that are
monitored by the internal tracking system as well as
closed-circuit cameras, ensuring that no unauthorized
entities may enter the premises.

The entrance to The
datacenters offices and datacenter are indicative of the
attention paid to security throughout the facilities.
Customers and visitors must check in at the front desk
and are permitted access only as dictated by the Orbit
online portal.
The datacenters offices are manned 24/7 by NOC Engineers.