South African Airways Quality Rating

Extract summary of key Airport and Onboard product and service rating for South African Airways. Selected data contained here cannot be used to calculate aggregate rating, because each airline’s final ranking is weighted according to the importance of product and service aspects.

Home base Airport Ratings = OR Tambo Johannesburg International Airport

QUALITY RATING SUMMARY

Business Class : Long haul

Business Class : Short haul

Economy Class : Long haul

Economy Class : Short haul

Scroll down for detailed Quality Ratings

Business Class : Airport Service

Check-In service

Standard of Priority boarding

Arrival assistance

Transfer service and assistance

Arrival Lounge facilities and staff service

Priority baggage Delivery

Business Class Lounge

Lounge comfort, ambience and natural daylight

Seat availability, comfort and privacy

Washroom and Shower facilities

Cleanliness of lounge, washrooms / showers

Hot and cold food options

Quality of lounge catering

Lounge WiFi and internet options

Staff enthusiasm and attitude

Staff efficiency and problem solving skills

Staff friendliness and service hospitality

Staff language skills

Business Class : Onboard Product (long haul)

Seat comfort

Comfort items : duvet, pillows, turndown

Cleanliness of cabin, seats, panels

Washroom cleanliness and presentation

Inflight Entertainment

Onboard WiFi and internet connectivity

Quality of Onboard catering

Dine on demand service

Newspapers and Magazines

Business Class : Onboard Product (short haul)

Seat comfort

Comfort items : pillow, blanket etc

Cleanliness of cabin, seats, panels

Washroom cleanliness and presentation

Inflight Entertainment

Onboard WiFi and internet connectivity

Quality of Onboard catering

Newspapers and Magazines

Business Class : Cabin Staff (long haul)

Total cabin service efficiency

Enthusiasm and attitude to customers

Interaction with customers

Cabin presence and attention through flight

Friendliness and service hospitality

Responding to customer requests

Staff Language skills

Quality consistency amongst staff

Business Class : Cabin Staff (short haul)

Total cabin service efficiency

Enthusiasm and attitude towards customers

Interaction with customers

Cabin presence and attention through flight

Friendliness and service hospitality

Responding to customer requests

Staff Language skills

Quality consistency amongst staff

Economy Class : Airport Service

Check-In service

Boarding efficiency

Arrival assistance

Transfer service and assistance

Standard of baggage Delivery

Economy Class : Onboard Product (long haul)

Seat comfort

Comfort items : blanket, pillows etc

Cleanliness of cabin, seats, panels

Washroom cleanliness and presentation

Inflight Entertainment

Onboard WiFi and internet connectivity

Quality of Onboard catering

Quantity of food served

Newspapers and Magazines

Economy Class : Onboard Product (short haul)

Seat comfort

Cleanliness of cabin, seats, panels

Washroom cleanliness and presentation

Inflight Entertainment

Onboard WiFi and internet connectivity

Quality of Onboard catering

Newspapers and Magazines

Economy Class : Cabin Staff (long haul)

Total cabin service efficiency

Enthusiasm and attitude towards customers

Interaction with customers

Cabin presence and attention through flight

Friendliness and service hospitality

Responding to customer requests

Staff Language skills

Quality consistency amongst staff

Economy Class : Cabin Staff (short haul)

Total cabin service efficiency

Enthusiasm and attitude towards customers

Interaction with customers

Cabin presence and attention through flight

Friendliness and service hospitality

Responding to customer requests

Staff Language skills

Quality consistency amongst staff

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