Webinar #14: The Two Ways to Fill the Customer Feedback Gap that’s Crippling Your Online Business

Brick and mortar businesses scare me half to death.

You need to worry about rent, heating, inventory, and insurance. Then there’s the cash flow which is usually a nightmare.

Buuuuuuut… they have one HUGE advantage over online businesses.

This isn’t some obscure, random benefit either. It makes building a business SO much easier. It’s ridiculous.

Think about how easy it is to get feedback from your customers when you’re in the same room with them. You know what grabs their interest, what confuses them, and what keeps them coming back.

Take this one restaurant I go to as an example. On a regular basis, I completely forget to order miso soup.

Not only do they remind me about it (they know I always want to order it at this point), they can easily spot common problems that customers have. Then it’s a cinch to experiment with different solutions.

The most aggravating part about all this: you don’t even have to do anything extra to get amazing feedback. As long as you care about your customers, you’ll easily figure out what makes them happy.

What about online businesses?

Every month, I speak with dozens of businesses. Just about all of them are online. Guess how many of them talk to their customers? Email and Twitter don’t count. I’m talking about jumping on a call and actually getting to know who they’re doing business with.

Not many.

If people don’t understand what your product does for them, would you know?

Or if people don’t fall in love with what you’ve built, when would you find out? Months after the fact when your business is struggling?

Let’s face it, getting to know our business when we have an online business ain’t easy.

You’re not the only one struggling with this. All online businesses face a giant customer feedback gap. In fact, “giant” doesn’t cut it. It’s MASSIVE:

Here at KISSmetrics, we’ve perfected TWO ways to fill the customer feedback gap.

This is our secret sauce. It’s probably the main reason why we’ve accomplished everything that we have.

Well, I’m going to break these two methods down for you. For free. Yup, no catches or anything.

Remember all those businesses I met with? None of them do this sort of thing. It drives me crazy because there’s SO MUCH opportunity just sitting right there. Only a few people step up and grab it. It’s time to change this.

Next week, I’m doing a webinar and I’ll show you EXACTLY how to bridge the customer feedback gap. By the end, you’ll have the same step-by-step framework that we use here at KISSmetrics.

Signed up and looking forward to it. Would love specific advice on how you get in touch with customers. We ask for email and phone when users signup for free trials so we can contact them for feedback and to help, but have a really hard time connecting. We try multiple times and tactics, but can rarely get customers to respond.