Communication and Interpersonal Skills for Technical Professionals

To achieve success, technical professionals must have strong and flexible interpersonal and communication skills training in addition to their technical abilities.

Whether you’re an IT professional, engineer, scientist or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.

Extended Seminar Outline

• Identify Communication Differences Between Technical and Nontechnical Professionals• Differentiate Personal Style Preferences in Order to Communicate Better with Others• Strategically Apply a Communication System to Build Trust and Credibility and to Enhance Relationships• Apply Verbal and Nonverbal Techniques to Build Rapport• Develop Communication Skills That Promote Better Work Relationships• Apply Strategies to Manage Conflict Productively

The Communication Challenge

• Distinguish Communication Needs and Expectations of Technical and Nontechnical Professionals• Define Generational Differences and Their Impact on Communication• Assess the Communication Needs and Expectations in Your Own Job

Personal Styles—Your Own and Others’

• Differentiate Communication Style Preferences in Order to Better Understand Others• Identify Your Own Style Preferences and Their Strengths and Limitations• Use Behavioral Clues to Determine Others’ Personal Styles and to Work More Effectively with Other Styles

A System for Communication

• Distinguish Between Verbal and Nonverbal Communication• Identify Criteria for Establishing Trust and Building Credibility• Implement a Communication Model for Conducting More Effective Conversations

“I Listen”—Understanding the Message

• Identify the Role of Active Listening in Effective Communication• Demonstrate the Critical Skills of Active Listening—Acknowledging Emotions, Encouraging, and Acknowledging Ideas• Apply Effective Listening Techniques to Your Own Work Situations

Asking Questions

• Identify and Construct Open-Ended and Closed-Ended Questions• Demonstrate Effective Use of Questioning• Apply the Techniques to Your Own Work Situations

“I Talk”—Sending the Right Message

• Demonstrate Effective Use of Informing and Directing• Identify Appropriate Use of Skills to Influence• Apply Techniques to Your Own Work Situations

Managing Conflict

• Determine Your Own Conflict Style Using a Self-Assessment• Identify When and How to Deliver Criticism Appropriately and Effectively

Who Should Attend

All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize the participant's training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner - producing a greater return-on-investment for the employer and the seminar participant.

SPECIAL SAVINGS

Seminar Savings Pass—Save up to 53%

Training a small team or a large group? AMA’s Seminar Savings Pass offers a variety of options to maximize your budget while achieving your goals! This is a call-in offer only. Call 1-877-566-9441 and mention code LD8L.

Certificate Programs

3 designated seminars for $3,995

Expand your knowledge and capabilities in one of six crucial skill areas and earn an AMA Certificate—an acknowledged standard of achievement and excellence. Get your certificate by successfully completing 3 designated AMA seminars within 24 months.

Call & mention code XGJQ.

Bring a Friend— Take 20% Off 2nd Seat

Bring your boss, colleague, team member or friend to the same session (classroom or live online seminar) and learn new skills together.

Call & mention code LCTJ.

LAST MINUTE SEATING—save up to 25% on selected AMA Seminars

Ready to get started NOW? AMA’s Last Minute Seating gives you access to select upcoming programs at a reduced price. See the current list of available programs here. This is a call-in offer only. Call 1-877-566-9441 and mention code XAMD.

AMACOM Books—Save 40% or MORE When You Order Books for Your Team!

Order just five or more copies of the same title of any AMACOM book and save 40% off the cover price. Decide which skills you want to improve in your staff in order to ensure your company will achieve its budget and strategic objectives—and then find the books that will inspire your company's success! For your discount, simply email specialsls@amanet.org or call 800-250-5308.

Seminar Savings Pass

3 Seminars for $4,995

Making your training dollars go further by sending as many as three people to AMA Seminars in a six-month period. This offer is applicable to all U.S. Classroom and Live Online Seminars with a member price of $2,395 or less, or nonmember price of $2,645 or less. Past purchases and other promotional offers are excluded. Prices are subject to change without notice.

Call 1-877-566-9441 and mention code LA3Y for additional questions and to register.

Faculty Info

AMA seminars are led by senior executives, managers, authors, educators, consultants, course developers. And even CEOs!

AMA is distinguished by the quality of its faculty-men and women who are not just skilled platform speakers but industry experts who have achieved success in the corporate world. They are top business practitioners who have been in the trenches-and who bring their distinctive insights, practical experience and illuminating personal anecdotes to every AMA seminar session they lead.

Each of our course leaders has been selected from a pool of top candidates, has undergone rigorous AMA training and is periodically evaluated by AMA practice leaders. All bring with them many years of expertise...plus fresh new ideas and perspectives.

Our seminar leaders add value to every course not only through their practical, action-oriented presentations-but also through the expert advice they offer and the opportunities throughout the seminar session for the one-on-one mentoring critical to effective learning.

The AMA faculty...is the AMA advantage!

Seminar Hours

Seminar Hours and Attire

Q: What time does my seminar begin and end?

A: On the first morning, please arrive at 8:30 am to pick up your registration packet and room assignment. Seminars begin at 9:00 am and end at 5:00 pm, except on the last day. On the last day, seminars that run the full day begin at 9:00 am and end at 4:30 pm. Seminars that conclude with half day sessions end at 12:00 pm.

Q: What should I wear?

A: Casual business attire is appropriate. Note: room temperatures may vary so you may want to dress in layers. Travel and Accommodations

Q: Can AMA help me make travel arrangements?

A: AMA partners with leading travel organizations to offer participants special discounts when attending AMA seminars. Car Rentals - Hertz offers American Management Association members and course participants discounts at participating locations in the U.S. and around the world. Your CDP# 1215377 is the key. Visit www.hertz.com for reservations on-line, or, if you prefer, you may call the Members Only Reservations Line at 1-800-654-2200 or call your travel agent. Hotels - Preferred pricing is available at hotels close to all seminar venues. Visit our travel page or call 1-877-566-9441 for information.

Q: Can AMA help me make hotel reservations?

A: AMA does not arrange hotel accommodations. However, AMA has negotiated with certain hotels in some locations to hold a block of rooms for seminar participants for up to three weeks prior to your seminar start date. Look on your registration confirmation letter for a phone number for one of these hotels. When you call the hotel, mention you are an AMA seminar attendee to secure preferred rates, if available. We recommend you make your reservations early.

Cancellation Policy

For Classroom, Live Online, and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA OnDemand offerings are not eligible for substitution, transfer, cancellation, return, or refund.

100% Satisfaction Guaranteed—At AMA, we guarantee the quality of our seminars. In fact, 98% of our participants say they would recommend the course they have taken to their colleagues. If, for any reason, you are not satisfied with a seminar for which you have paid, AMA will give you credit toward another seminar of comparable price or will refund your fee.

We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please call us at 1-800-262-9699.

Federal Government

Q: Do federal government employees receive GSA pricing in seminars?A: Yes, federal government employees are eligible for special GSA pricing for many seminars. Call 1-877-566-9441 or visit our Government Services site for more information.

The Virtual Seminar Experience

AMA virtual seminars are live interactive instructor-led courses that are completely accessible from your office or home PC.

You will receive a phone call before your first session that will walk you through your set-up, explain how to use all the features of the technology, and ensure that you are comfortable and fully prepared.