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70-685: Enterprise Desktop Support Technician Online Training Series

Training Series Overview

Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have
experience using applications that are included with the operating system, such as productivity applications used in a corporate
environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email,
connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating
in an Active Directory domain environment.

New! Add-on Practice Labs:
This course series offers optional hands on practice-labs available for purchase. Try out your new skills today!
Learn More

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