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Lexus prevails in 2014 vehicle dependability list

Owners of three-year-old vehicles are reporting more problems than they did a year ago, according to J.D. Power and Associates’ annual survey of vehicle dependability. It’s the first time since 1998 that the average number of problems per vehicle has increased.

DETROIT — The race to increase vehicle fuel economy is taking a toll on quality.

Owners of three-year-old vehicles are reporting more problems than they did a year ago, according to J.D. Power and Associates’ annual survey of vehicle dependability. It’s the first time since 1998 that the average number of problems per vehicle has increased.

People walk around the Lexus display Jan. 14 at the North American International Auto Show in Detroit. AP Photo
Carlos Osorio -
AP

J.D. Power, a California-based ratings and consulting company, said engine issues accounted for most of the increase in problems reported by the original owners of cars and trucks from the 2011 model year. Owners reported an average of 133 problems per 100 vehicles, up from 126 problems a year ago. Only problems within the prior 12 months are counted.

Automakers are rapidly implementing new engine technology to save fuel, including direct fuel injection and turbocharging, stop-start systems that automatically shut cars down at traffic lights and transmissions with higher gears. But those more complex systems can cause problems. David Sargent, J.D. Power’s vice president of global automotive, said the company saw an increase in complaints about engine hesitation, rough transmission shifts and lack of power.

“While striving to reduce fuel consumption, automakers must be careful not to compromise quality,” Sargent said in a statement.

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Toyota Motor Corp. said that 997,000 Prius cars in Japan, some 713,000 in North America, another 130,000 in Europe and the rest in other regions are being recalled for a problem in the software to control the hybrid system.

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