1 of 48Guest Review

Ratings:

Booking:10

Staff:6

Cleanliness:6

Check In:6

Value:8

Comfort:6

Check Out:10

Amenities:7

Location:9

Would Recommend Company:9

Would Recommend Property:7

Guest Comments:

Loved the location to our activities. Booking & check-OUT extremely simple; check-IN was rather brusque (not the best face-to-face 1st impression). VERY accurate PRINTED directions to cabin, not GPS compatible. Steep driveway access to unit, but is concrete. Left porch light on to guide access up 5-6 steps.

Front porch fairly close to road--occasional noisy traffic not bothersome day/night. Hot tub kept soothingly comfortable temp. Cover well worn, but functional. Location of hot tub not "private" due to configuration of cabin.

2 of 48Guest Review

Ratings:

Booking:10

Staff:9

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:9

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Everything in the cabin found exactly same as described/promised, only bed size was not enough to fit two adults and a kids of 2 years of age.The ambiance of the cabin was so serene and peaceful that we could shrugged off daily chores and relaxed as expected.

It's worth to book the cabin.

Company Response:

Thank you for taking the time to let us know about your recent stay in A Smoky Hideaway. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you again for your review and thank you for choosing Cabins USA!

4 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Second time renting this cabin....we have rented through cabins usa many times over the years...if a problem comes up they send someone right out to fix it...The carpet needs shampoo but other then that we loved the cabin...♡...

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for letting us know about the carpets in the cabin. That has been forwarded to our maintenance department to be addressed. Thank you again for your review and thank you for choosing Cabins USA!

8 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:7

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:9

Guest Comments:

The only thing we found wrong with the cabin was the sofa bed. It was not suitable for our children to sleep on. You could feel every spring and it was completely worn out. Other than that we had a GREAT experience. It was our first time staying in a cabin but I assure you it won't be our last with this company. The staff answered all of my questions and were all very friendly. The cabin itself was great for our little family but we had some bed partners in the king size bed. I would suggest contacting the owner for the sofa bed situation.

Company Response:

Thank you for taking the time to let us know about your recent stay in A Smoky Hideaway! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. Thank you for letting us know about the sleeper sofa. Your comments have been forwarded to our Owner Liaisons and they will be bringing this to the owner's attention. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

11 of 48Guest Review

Ratings:

Booking:9

Staff:10

Cleanliness:9

Check In:9

Value:9

Comfort:9

Check Out:9

Amenities:8

Location:10

Would Recommend Company:10

Would Recommend Property:8

Guest Comments:

Cabins USA is the best cabin rental company They are warm welcoming friendly and helpful with all ur cabin needs highly recommending this company. Thank u for making our anniversary trip one we will never forget Mrs Collard

12 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:9

Comfort:10

Check Out:10

Amenities:9

Location:5

Would Recommend Company:10

Would Recommend Property:6

Guest Comments:

We had a very lovely stay. Just a couple of things that were a little misleading. The privacy of the cabin was not adequate,next to the road and the grill is very hard to get to,it's on the bank with a cross tie in the way,I feel it should be around back. I really did enjoy the stay,the cabin was clean and comfortable and well laid out. Thanks and we will will be back, maybe a different cabin. Lol

Company Response:

Thank you for taking the time to let us know about your recent stay in A Smoky Hideaway. We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. I apologize for any inconvenience the location of the grill caused. Many of our cabins are required to have grills placed in certain locations due to fire laws. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

13 of 48Guest Review

Ratings:

Booking:10

Staff:7

Cleanliness:10

Check In:10

Value:7

Comfort:8

Check Out:10

Amenities:8

Location:8

Would Recommend Company:10

Would Recommend Property:8

Guest Comments:

Cabin USA has great cabins but at the end of the day you get what you pay for. A Smoky Hideaway was nice but the shower is too small. The shower is wall to wall and if you are a big person then you won't be able to take a shower. And the fire place didn't work but everything else was fine. I would book again with cabin USA just not A Smoky Hideway.

Company Response:

Thank you for taking the time to let us know about your recent stay in A Smoky Hideaway. We here at Cabins USA work hard to make sure that each of our guests have a great experience while visiting the Smokies. I apologize that you were unable to use the fireplace during your visit. This has been forwarded to our maintenance department and they will make sure that issue is corrected. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

Ratings:

Guest Comments:

This was my first time at a Cabin and I loved it everything was perfect, The cabin was spotless, very clean and beautiful. I will be back again to stay there. THANK YOU so much for a Great Vacation.

Company Response:

Thank you for all of your kind words! Our housekeepers work hard to make sure that each of our cabins are thoroughly cleaned and fully stocked so all our guests have to do is walk into their cabin and start relaxing. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

15 of 48Guest Review

Ratings:

Booking:8

Staff:7

Cleanliness:9

Check In:8

Value:8

Comfort:8

Check Out:9

Amenities:8

Location:8

Would Recommend Company:8

Would Recommend Property:8

Guest Comments:

Close to the Smokey's. A bit difficult to use directions, gps unreliable. Very poor lighting at kitchen sink in the evening. Outside hot tub very nice. A bit noisy from street traffic. Each room had a burned out light bulb. Bed pillows were huge and uncomfortable. Additional smaller sleeping pillows with pillow cases needed. Had to open sleeper sofa bedding to get additional pillow cases. Adequate kitchen supplies Coffee supplies in am needed.

Added fees, cleaning, and taxes were a lot

And tipping a house cleaner??? What was the cleaning fee for. No new towels, nothing for the cabin cleaner, who did nothing extra. Just left us a clean cabin that we were charged a $45 fee for to begin with.

17 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:7

Check In:5

Value:9

Comfort:7

Check Out:10

Amenities:7

Location:7

Would Recommend Company:10

Would Recommend Property:7

Guest Comments:

Overall it was a great stay. Like others have mentioned the couch is really low to the ground and the shower is small. My only other complaints would be if you want to take a bath with the Jets on, you will need great patience. We kept running out of hot water and it would take 3 times of running out of hot water to fill the tub enough to turn on the jets. Also we came home covered in bed bug bites. While we didn't actually find any bugs, we were certainly chewed up and itchy! The staff is great. It was really nice to have the privacy of a cabin and not have to worry about being out by a certain time for someone to clean like you do in a hotel. We will likely be back sometime in the future to bring our kids for a vacation.

19 of 48Guest Review

Ratings:

Booking:8

Staff:10

Cleanliness:8

Check In:10

Value:8

Comfort:7

Check Out:10

Amenities:10

Location:8

Would Recommend Company:10

Would Recommend Property:7

Guest Comments:

The cabin was very nice and conveniently located near the main road in Pigeon Forge. The main downside to the cabin was how close it was to the road leading up to the cabin. The traffic was loud at times. The other downside is the shower. I am 5'5'' and it was very small for me. Overall the trip was enjoyable and the cabin was great. The pictures on the website are slightly outdated as the TVs in the cabin have been updated. Cabins USA has good value and great customer service. Will definitely use again.

Company Response:

Thank you for your review. We appreciate you staying with us at A Smoky Hideaway. We apologize for any inconvenience you encountered during your stay with us. We appreciate your feedback on your stay,and we look forward to hearing from you again soon. Please feel free to give our office a call when you are ready to plan your next vacation.

Ratings:

Guest Comments:

The only thing that the place is lacking is a better grill and grill location. Other than that, it was a charming cabin, fully equipped w all the comforts of home and more. Thanks for a great stay!

Company Response:

Thank you for your review. We are glad you had a great time with us at A Smoky Hideaway. We apologize for the inconvenience of the grill; however, this cabin offers a park grill for the safety of our guests and the cabins. In some areas over the Smokies the cabins are required to have the grills so many feet from the cabin. We hope that we hear from you again soon. Do no forget about our return guest discount.

22 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:6

Check In:10

Value:9

Comfort:10

Check Out:8

Amenities:6

Location:10

Would Recommend Company:10

Would Recommend Property:7

Guest Comments:

Need to replace the iron in the cabin. I think some washing powders soaked into it and ruined it. Did not use on my clothes. A hairdryer would be helpful. Some cabins have them some dont. The shower stall was too small to use and i am 5'6" and small frame. I will always use Cabins USA for my trips to the mountains, just some cabins need improving.

Company Response:

Thank you for your review. We apologize if you were inconvenienced at all during your stay with us. We do ask that our guest call and report any issues to us upon arrival of the cabin so that we can address the issues in a timely manner. We will have the iron replaced immediately. Again We appreciate the feedback and we hope to hear from you again soon.

24 of 48Guest Review

Ratings:

Booking:10

Staff:8

Cleanliness:8

Check In:6

Value:6

Comfort:6

Check Out:10

Amenities:8

Location:6

Would Recommend Company:10

Would Recommend Property:6

Guest Comments:

The Cabin was nice and clean. The only complaint we had was the couch and recliner were the most uncomfortable pieces of furniture we have ever sat on. It sat too low to the ground and I'm only 5'2. My husband was even more miserable as he is a lot taller!

Company Response:

Thank you for taking the time to write your review Marilyn. We are happy that you did enjoy staying at A Smoky Hideaway. We apologize for the discomfort, and we hope that we will see you again soon.

26 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:7

Check In:10

Value:7

Comfort:8

Check Out:10

Amenities:7

Location:4

Would Recommend Company:10

Would Recommend Property:5

Guest Comments:

We have rented cabins several times with Cabins USA and have always had a good experience. The only problem we had with this past rental was, it was right on the road and there was a lot of traffic so it was noisier than we expected. From now on we will make sure the cabin we rent is more secluded. My wife really enjoyed the oversize Jacuzzi!!

27 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:8

Check Out:10

Amenities:8

Location:8

Would Recommend Company:10

Would Recommend Property:5

Guest Comments:

The cabin was nice and was a good value. The only negative was the shower - it was extremely small. Other than the size of shower being a problem, we really enjoyed our stay. We will definitely use Cabins USA again and would recommend them to our friends and family.

29 of 48Guest Review

Ratings:

Booking:9

Staff:9

Cleanliness:9

Check In:9

Value:9

Comfort:9

Check Out:9

Amenities:9

Location:7

Would Recommend Company:8

Would Recommend Property:6

Guest Comments:

We enjoyed our stay. The cabin was nice, comfortable and all. The only thing we didn't like was it didn't have a nice view but that was what we chose when we booked. The shower is small. We will be using Cabins USA again but will spend the extra for a nice view.

32 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:9

Comfort:7

Check Out:10

Amenities:7

Location:10

Would Recommend Company:10

Would Recommend Property:8

Guest Comments:

This cabin is very accessible to everything we did... shopping, dinner theatres, Gatlinburg. Two negatives to this stay was 1) the pull out sofa bed ==It is NOT comfortable. It needs to be replaced-immediately! It is most difficult to get in and out of and does not provide a comfortable sleep. 2) wireless connection. Not good. Could not do much online. Should be looked at for someone that might come and need to depend on internet.

Ratings:

Guest Comments:

The only problem we really had was that the bed was really uncomfortable. We even left early even though we had already paid.

Company Response:

Thank you for choosing Cabins USA. We are glad you enjoyed your visit to the Smokies with us at A Smoky Hideaway. We apologize for the inconvenience you encountered during your stay. We hope you will keep us in mind for your future visit to our area.

34 of 48Guest Review

Ratings:

Booking:10

Staff:8

Cleanliness:10

Check In:10

Value:10

Comfort:9

Check Out:10

Amenities:9

Location:8

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

My wife and I enjoyed our stay at Smoky Hideaway.I guess the only thing to be critical about is the the sofa and recliner.The sofa is very uncomfortable and the recliner doesn't work properly.I realize that sofa-sleepers are not always comfortable but this one makes you think you are sitting on the floor.The location is good if you are one that doesn't like driving up a mountain or don't seem to mind the traffic passing on the nearby street.Overall we had a great time. The cabin is only a 2-3 mile drive to the parkway and there is a food store close by as well.

Guest Comments:

36 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:9

Comfort:7

Check Out:10

Amenities:9

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

IF FEEL THE CABIN NEED SOME POTS AND PANS TO BE ABLE TO COOK WITH. THEY ALSO NEED A NEW COUCH THE HANDLE WAS TORN AND VERY LOW TO THE FLOOR, IT FELT LIKE WE WERE SITTING ON THE FLOOR. THEY ALSO NEED A NEW COMFORT SET FOR THE BEDROOM IT HAD HOLES IN IT. THE CABIN WAS NICE AND CLEAN BUT NEED A LITTLE FASHION UPGRADE.

40 of 48Guest Review

Ratings:

Booking:9

Staff:8

Cleanliness:9

Check In:9

Value:8

Comfort:7

Check Out:9

Amenities:8

Location:7

Would Recommend Company:7

Would Recommend Property:7

Guest Comments:

Was ok... right on a major road so really wasn't very peaceful. But the cabin itself was nice. Very well clean and comfy! Would have been great if it wasn't next to the road and had a more private hot tub area and not right on the front porch in front of the security camera :(

Company Response:

Thank you for your recent review in A Smoky Hideaway. I am u thought the cabin to be nice. I do apologize, however, that felt the hot tub was not private enough. I will notify our owner management team to see that idea is presented to them. We do hope that you will chose to stay with us again in the near future. Your business is much appreciated. Thank you for choosing Cabins USA.

41 of 48Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:8

Check In:10

Value:8

Comfort:7

Check Out:5

Amenities:8

Location:10

Would Recommend Company:8

Would Recommend Property:8

Guest Comments:

We enjoyed our time in TN. The table light in the cabin's bedroom had to be unplugged to turn off. And the couch was very uncomfortable to sit on. But, the fireplace was very nice on the crisp evenings. We never did get the TV in the bedroom to work, but it was probably our fault. The whirlpool felt good after touring. The staff at check in was very nice. We should have only had to call when leaving, because we had a keyless entry. But your phones were not working properly. It would ring, and then squeal like a fax. We tried for over an hour to contact the office, but then had to go back there to check out anyway. All in all we had a nice stay.

45 of 48Guest Review

Ratings:

Booking:8

Staff:8

Cleanliness:10

Check In:10

Value:8

Comfort:6

Check Out:10

Amenities:6

Location:8

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

I really enjoyed this cabin, it was very lovely when we walked in the door. It' not too big but it was just the right size for the 2 of us, the kitchen was very clean...it could use a few upgrades in the bedroom, but can't complain because it was right in our budget. I wouldn't mind staying at this cabin again.

46 of 48Guest Review

Ratings:

Booking:8

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

This was our first time ever staying in a cabin. We had a great stay, location was great, weather was good! The kids enjoyed the hot tub, we had everything that we needed to make our vacation fun and relaxing! We are looking foward to our next visit to Pegion Forge, Tn!

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