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Error 0x80070426

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In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked
fine. Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks

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"L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...

In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine.
Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks

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"L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...

In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine.
Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks

First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click
on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button

Once that’s properly set, Start the service – how long before it appears to stop again?

Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?

Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.

copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).

That is part of the problem, I have not been able to back up my files. I am not very computer smart. Is there another way to back up besides using the program in Control Panel? Haven't been able to back up since Feb 6, which I did weekly. Also attempted
to reinstall Windows Vista (sent to me by Microsoft) but wanted me to uninstall PowerShell which I couldn't find. Bought Windows 7 as suggested by Microsoft but have not attempted because it also wants me to back up. What is WGA support. Thanks again
for your help

I have been unable to replicate your problem exactly, as I cannot find a way to delete the problem Key completely from my test machine – it may simply be hidden from the Command Prompt window. Using Regedit should allow you to see it if it’s there at all.

If you don't mind I'll stick with option 2. I'm a 57 yr old grandma, more comfortable with changing diapers and washing bottles. I've tried option 4, that's how I got to you. I've tried reinstalling Windows sent to me by Microsoft and an error tells me to
uninstall PowerShell which I can't find, I have a new Win 7 I could try but it wants me to have original software for my printer, wireless connection and installed programs (Family Tree Maker) which I can't find since my last clean installation
a year ago when I had the problem with IE9. Sorry to be such a bother.

Ok I may not be doing this correct. Regedit, HKEY_USERS key, no Properties but Permission: Everyone- read; Restricted- read; system- full control, read; admin (laura-pc\admin)- full control, read

Now I did find HKEY_USERS/.DEFALUT/permission (again no properties): Creator owner (no name but I did find under "advance setting" current ower "laura-pc\admin") special permissions; system- full control, read; admin (laura-pc\admin)- full control, read;
user (laura-pc\users)- read

WOW - the file hasn’t been modified for 27 months!. It usually gets updated every time the machine boots.

How long have you been having problems, again?

Just in case, please check your system time and date – right-click on the time in the bottom right corner, and select Adjust Date/Time check that the date and time (including year) are correct, and that your Time Zone is correct.

I am so sorry my brain has turned to mush. Please give directions to get where you want me to go. I bought computer new in 2008 (preinstalled vista home premium), no problems until 2011 when I tried to upgrade to IE9, Microsoft sent Win Vista Home Premium/SP2,
clean installation it corrected the problem; then starting abt 6 Feb 2012 unable to back up which eventually became error 0x80070426. That brings us up to date.

download MGADiag and save to desktop -
http://go.microsoft.com/fwlink/?linkid=52012
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

"L Pledger" wrote in message news:339fe8a0-9a6c-4f32-a820-117c9cb4e3da...

Went to Windows\ServiceProfiles\NetworkService. There are 3 files showing: ntuser.dat.LOG1, NTUSER.OLD, ntuser.dat.LOG2

Laura Pledger

So it’s not re-creating the proper file – possibly because there are other files missing. (My installation has 6 other files present in that folder (and 8 folders as well)) – 3 of which are locked by the system, so obviously have other things going on.

All of those (I’ve winnowed it to the minimum) look OK – but one of them insists that you have a NTUSER.DAT file in the C:\Windows\ServiceProfiles\NetworkService folder, which is the right size.

Having said that, the file should have been modified on every boot – and this one appears not to have been modified since 2nd Feb!

I cannot work out what is going on here :(

About the only thing that I can think of is that the CMOS battery has ‘died’ and the recharge cycle is causing problems – but I would have expected very different problems to this!

I’ve had responses to my appeals for assistance over the past few days – and I hope I’ve followed them, as far as I was able – but none have really offered any more than guidance in theoretical terms. None have been able to offer a potential cause/effect
that we could test.

Just in case.... please try running MemTest86+ (www.memtest.org) overnight (you’ll need to download the CD version, and then burn the ISO as a bootable disk) and see what it reports.

Other than that, I really am out of ideas and options, and will have to refer you back to MS’s tender mercies for assistance – or your manufacturer, who will surely tell you to use the Recovery system to get the machine back to its ex-factory state, and
proceed from there.

I do apologise for taking you on this intricate tour of the registry and file system! I can only hope that you’ve learned as much as I have, by way of compensation. The problem appears to be either more deep-seated, or more widespread, than I’d bargained
on. (most 0x80070426 errors are caused by a registry cleaner, and easily fixed - yours was not one of these, needless to say!)

Thank you for being a *very* patient client, and a very willing and helpful one, but I fear that there is nothing else that I can do under the circumstances than pass you back to the ‘experts’ :)

:-) Ok boys I am now totally confused. :-) For the past 3 hrs I have been trying to run the EXTENDED memory test as suggested by David (and I haven't been checking my message thread). Standard test came back no errors but extended test kept freezing my
computer. Finally gave up and checked my messages. Since it is 3am my time and in need of some sleep I will check in the morning to see what you would like me to try first. Thanks to both of you for not giving up on me.

"L Pledger" wrote in message news:2ba9714b-b07a-4865-899a-d7dc299aee77...

:-) Ok boys I am now totally confused. :-) For the past 3 hrs I have been trying to run the EXTENDED memory test as suggested by David (and I haven't been checking my message thread). Standard test came back no errors but extended test kept freezing my computer.
Finally gave up and checked my messages. Since it is 3am my time and in need of some sleep I will check in the morning to see what you would like me to try first. Thanks to both of you for not giving up on me.

Laura Pledger

Sorry about the confusion – David and I have slightly different approaches to achieving the same object :)

I suspect that my approach will work better than David’s in the current circumstances, as the file we need to copy/delete or rename is tagged as a System file – which means that it cannot be manipulated under most normal circumstances – removing
the System attribute using the ‘attrib –s’ command allows us to do what we like with it, while adding the ‘-h’ switch makes sure that we can see it.

At present I see no benefit to directly copying the Default profile across manually, as the system should do that itself on a reboot, if the proper file is missing.

However, it would be interesting to see what happens if you try the following commands.

reg load HKU\Test "C:\Users\Default\NTUSER.DAT"

reg query hku\test\environment

This would tell us whether there is a problem with the default file or not – if there is then we may be able to resurrect it from the ashes, or substitute a valid one.

If you could do that, and then post the results, we may know more. (wait for further instructions before completing the rest of this post :)

Running the following commands from an Elevated command prompt first removes the special attributes from the file, and then renames it.

David- if I understand correctly there is not a file NTUSER.DAT in NetworkService folder. I checked C:\Windows\ServicProfiles\NetworkService, there are 3 files NTUSER.OLD (1kb, last modified 4/11/09), ntuser.dat.LOG1 (256kb, last modified 2/2/12), ntuser.dat.LOG2
(256kb, last modified 2/2/12). There is a file NTUSER.DAT (1kb, last modified 4/11/09) in LocalServices folder. I won't do anything until I hear from you or Noel

"L Pledger" wrote in message news:63f43e86-0e37-4966-bce7-16f5fd7e1c3a...

David- if I understand correctly there is not a file NTUSER.DAT in NetworkService folder. I checked C:\Windows\ServicProfiles\NetworkService, there are 3 files NTUSER.OLD (1kb, last modified 4/11/09), ntuser.dat.LOG1 (256kb, last modified 2/2/12), ntuser.dat.LOG2
(256kb, last modified 2/2/12). There is a file NTUSER.DAT (1kb, last modified 4/11/09) in LocalServices folder. I won't do anything until I hear from you or Noel

What your previous report showed was that the Default User version of the file existed, and that it was probably in good shape.

Earlier reports from the command prompt implied that the file wee need to correct is corrupted.

For whatever reason, Windows Explorer and the Command Prompt are showing different data – we’ve done a deletion from Explorer, so we now need to do it from the Command Prompt

I’ve checked the syntax on your output, and it *should* have run OK – the fact it didn’t possibly means that there is s slightly different problem, and that the entry in the filesystem for the file is incorrect (which would tally with the other problems).
you can reboot, then run the following set of instructions.

Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
CHKDSK C: /R
and hit the Enter key
You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot)

It was really out of necessity. I couldn't back up my files so I could do a clean boot and I couldn't figure out where or how to uninstall PowerShell. Thanks to everyone again. You asked me to run a report for Noel, what and how?

Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.

Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.

"L Pledger" wrote in message news:cd53b5d1-8dfc-4b8f-8c7c-dccfdbd96515...

Yes all problems were caused because I couldn't activate Windows. Mind you I have this computer since 08 and had been activated. In '11 Microsoft sent me a new Windows to clean boot and it had been activated until Jan when all of these problems began.

"L Pledger" wrote in message news:b4c34d7a-ae6d-4c68-9410-441f2d002964...

In 2008 I bought a new desktop with Vista preinstalled. Everything worked fine until I decided to install IE9 in 2011 and incountered problems. Contacted MicroSoft and they sent me Windows Vista Home Premium w/SP2. Problem resolved, everything worked fine.
Now I am receiving error: 0x80070426. I have been unable to resolve using suggestions from similar threads. I am unable to backup my files, update or use Microsoft Security Essentials. Any help would be greatly appreciated. Thanks