Q: I just placed an order to ship you my own locket for engraving and when I shipped it to you, I forgot to place the order number with the locket. My order number is #417435 and I just shipped the locket yesterday from Claymont, Delaware. It is a silver heart lockett with fake diamonds on the front. Will there be any issue with processing this order?
Thank you for your time

A: This should be no problem syncing it up for you.

Q: What is the time frame from placing an order to receiving the item at my front door if engraving a picture and a message is requested?

A: Normally we ship within 4 business days. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.

Q: I have large digital images and your cart would not let me to upload it, what is the easiest way to resize photos to smaller size?

A: The easiest way is using a free Windows XP download called the Image Resizer

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Q: Hi! I was just browsing your site and noticed that you are located in Staten Island (I live in Brooklyn). I was wondering if this was where I could perhaps visit your store or drop off a picture?? I would like to order a pendant but would rather not pay for shipping a picture if I can just come to your location! Thanks a lot!

A: You can come to out location in Staten Island. We are located at:
1639 Richmond Road, Staten Island, NY 10304

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Q: How Long does it take get my order?

A: Normally it takes us about a week from the time we receive your order to process it. The shipping method you select determine your arrival time.

Customers Reviews

"I was very pleased with the service that they gave me and also the quality of the item. It was just beautiful. There service was very prompt and they aimed to please."-- Marianne B.

"Amazing! It's very rare to get what you expect, let alone something far beyond one's own expectations.Thank you! you have found a repeat customer for sure."-- Timothy H.

"The Picture turned out beautiful, I just love it. The service was very fast."-- Cathy

"The customer service from this company is exceptional. I ordered on a Thursday and had the product the next day. The product is beautiful!! I ordered this as a Christmas gift and couldn't be more pleased at the fast service and shipping. I will be ordering again from this company. Even my 11 year old son said, "Wow, grandma is going to LOVE this gift" Thank you!!"-- Amy

"I would like to say thank you too Daniel.I received my order in 2 days done the way it was ordered and beautifully gift wrapped.He was totally professional and gave great guidance I ordered a fingerprint engraved piece,with a message on the reverse,everything was exactly as discussed.Tracking info was sent immediately upon shipment.Thanks so much Linda"-- Linda

"THIS IS MY FIRST TIME GETTING ANYTHING FROM PICTURES ON GOLD AND I WAS VERY PLEASED WITH THERE WORK AND NOW WITH THE HOLIDAYS I MAY DO MY CHRISTMAS SHOPPING HERE."-- Carol

"Danial, when my daughter passed away and I got in touch with you to make me a two in. heart with her picture on it. Well it turned out beautiful and the picture is so life like. You did a beautiful job and now my daughter will always be close to my heart. Thank you so much."-- Vanessa L.

"Beautiful work. Great customer service. Had a problem with not receiving something and they were right on top of it and I received it very promptly. Would highly recommend and use again in the future!"-- Dawn M.

"I just received my color lasered heart locket and I LOVE IT! I had a feeling it was going to be something I treasured for years to come, but I never thought it would mean so much and look so great. As a mother, I have my son on my mind and in my heart 24/7, but now I can carry his smiling face close to my heart forever! Thank you picturesongold.com for creating such wonderful items. You alldon't just make jewelry... You create lasting memories!"-- Brandy

"Received my pendant today and it is lovely. My daughter's picture is clear. Writing on the back pretty small but the most important part was her picture. Received so quickly too. Very, very good service."-- Sue