I have a similar problem that is bot fixed with the above directions. The mailbox continues to be locked and says "login locked due to multiple logins" Can this be reset?I have a similar problem that is bot fixed with the above directions. The mailbox continues to be locked and says "login locked due to multiple logins" Can this be reset?

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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Changing the vms hunt delay on a Partner ACS system is done on either
ext 10 or 11. At one of those ext's press the feature key and "00"next press the left hand intercom twicethe display should say system programmingenter in "#505"the display should say VMS Hunt Delay and mode:
enter 1 for day mode or 2 for night mode
enter line you want to program in 2 digit format (line 1 =01)
enter number of rings (2)press feature "00" to logout

The default password on partner voicemails is 1234. The reason for the call returning to the extension that transferred the call to the new extension is probably because the cover vmsisn't set up for the new extension.
To check the vms cover for that extension, at either extension 10 or 11 press feature 00 and press the left hand intercom button twice. The display will say system programming.
Enter #310, the display will sayAutomatic VMS Cover Extension:
enter in the extension number of the new extension.
The screen will say either "1 assigned" or "2 not assigned"
enter in 1 (assigned)
press feature 00 when finished.

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done. Your password will be the defaulted to1234.

Depending on the type of voicemail you have, you''ll have to login to the admin mailbox. That's done by pressing your voicemail key or intercom 777. If you have a Partnermail VS the admin mailbox is 99 with the default password of 1234. If you mave a Partner Messaging System the admin mailbox is 0 with a default password of 1234 or 123456. Once your into the admin mailbox press 9 for admin programming. ,(depending on version) press either 2 or 4 administer extensions, enter the mailbox number of the box you want to reset, press 3 to re initalize the password, hang up when done

I don't think its a good idea to back the vms cover rings to 8. The furthest I'd go is maybe 6.
Changing the VMS cover rings on a Partner system is done on either ext 10 or 11.
At one of those ext's press the feature key and "00"next press the left hand intercom twicethe display should say system programmingenter in "#321"the display should say VMS Cover Rings and ask for an extension number
enter the extension number you wish to change
The current ring data should be displayed
enter in new data (8 ring if you wish)press feature "00" to logout

Your telephone can be used on different Avaya phone systems and you can have different voice mail systems. They all program differently.

Someone should have administrative rights to the voice mail. They can delete voice mail boxes and create new ones or maybe just change the password. If you do not have a phone system administrator, you would need to determine what voice mail system and what phone system you have. All the manuals are available at www.avaya.com

Most likely you have a Partner ACS system but there are different versions. You could also use these phones on a Magix system and other Partner systems.