This facility is open each year from May 19 to mid-September. For most of the summer, it is open 5 am to 7 pm daily for bus departures and coffee. The ticket desk is open 7 am to 7 pm daily. Hours may vary during shoulder seasons.

If you arrive after 7 pm and need to check into a campground or pick up bus tickets, you can do so until 11 pm at the Riley Creek Mercantile, located in Riley Creek Campground.