The Mobile App enables you to file a complaint with an assurance that it will be addressed duly. Talking to media persons after the launch of the mobile application, the minister said, “We are committed to taking complaints seriously for improvement of services and performance of the department”.

The minister also highlighted the accessibility of the state-owned postal service with its staff strength, footprints and over a century old legacy and credibility, saying that its postman visits almost every household of the country, including areas beyond anyone’s reach.

Besides, Pakistan Post is all set to target the “Parcel Export Market” worth $4 billion, with a commitment to deliver the parcels across the globe in less than 72 hours. The market is currently catered to by the local and international private couriers at exorbitant rates. However, the Minister announced to formally inaugurate the project by January 15.

Murad Saeed also announced a pilot project for micro-finance loan disbursement of “Khushhali Bank” through Pakistan Post. He briefed about future plans of Pakistan Post which would be well matched with the contemporary needs of existing times, including stepping into the E-commerce business.

Pakistan Post has the capacity and commitment to deliver for online vendors for their cash on delivery products with proof of delivery and prompt reconciliation of their bills.