Privacy and Cookie Policy

At Filofax, we are committed to protecting your privacy. We use the information we collect from you to process orders and to provide a more personalised shopping experience.

What information do we collect and how do we use it?

When you order, we need your name, email address, registered cardholder address and delivery address (if different). This allows us to process and fulfil your orders and to notify you of your order status. We also ask for a telephone number, which enables us to contact you urgently, if there is a problem with your order. For some international deliveries this number may be given to couriers.

When you subscribe to our news bulletins or focus groups, we will ask you for your email address so we can contact you with any relevant Product or special promotions.

When you enter a competition or other promotional feature, we may ask for your name, address and email address so we can administer the competition and notify the winner.

Filofax personalises your shopping experience by using your purchases to shape our future product offerings available on this site. We also monitor customer traffic patterns and site usage to improve and develop the design and layout of this site.

Will Filofax disclose the information it collects to outside parties?

Filofax does not sell, trade, or rent your information to others and is committed to protecting your privacy. Filofax welcomes your questions and comments about privacy. Please send your enquiries to webmaster@filofax.co.uk.

How does Filofax protect customer information?

When you place your orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act of 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information.

What about cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they enable us to provide features such as 'Registered Shopper' and to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in this site however you may experience some technical problems (for example items put in your shopping basket may be lost).

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.