By Ian Gertler, Queue Software CMO and former IBM Software Social Lead With the increasing reliance on Internet-based applications and communications, every company must keep their products, services and customers updated on both product-level and industry-specific situations. For IBM, this process is increasingly important as we maintain existing on-site legacy products (including software and hardware) and new ones via the cloud and mobile infrastructures. The aforementioned need was accentuated with the Heartbleed vulnerability that... [More]

Tip of the week: Prevent problems & stay informed with My Notifications The My Notifications tool is not new, but is one of my favorite IBM support tools. It provides users with regular, proactive IBM support email alert messages or RSS feed updates - either daily or weekly. I've included a screen capture of a My Notifications email message from earlier this week below, click on this image for a full-size version. Details With My Notifications you can receive daily or weekly announcements through... [More]

Hi Everyone, I wanted to make you aware of an upcoming outage. There is scheduled maintenance on the US Labor Day weekend to repair critical hardware systems in Poughkeepsie. The entire outage starts Saturday September 4th at 6am ET and ends on Sunday September 5th at 10pm ET. This impacts the Electronic Support tools in the following ways: No impact - no outage RETAIN SR EFD (Fix Central) AOS (Assist On-Site) My Notifications External Information Centers on publib.boulder.ibm.com should be unaffected High impact - outage times will be Sat... [More]