Response from Lexus of London:

Alex,

Thank you very much for taking the time to give your valuable feedback on your experience. Unfortunately, it appears that we failed to provide you with the level of service we always strive for and I would like to personally apologize to you for any inconvenience we have caused. Because your review is anonymous I am unable to obtain your contact information. If you would be willing to discuss this situation further I would welcome both the opportunity to assist you in any way I can and to learn more about this issue and hopefully implement some corrective actions that will allow us to

Thank you very much for taking the time to give your valuable feedback on your experience. Unfortunately, it appears that we failed to provide you with the level of service we always strive for and I would like to personally apologize to you for any inconvenience we have caused. Because your review is anonymous I am unable to obtain your contact information. If you would be willing to discuss this situation further I would welcome both the opportunity to assist you in any way I can and to learn more about this issue and hopefully implement some corrective actions that will allow us to a better job in the future.