Webinar Replay: Latest Changes in Contact Centre Technology

There are so many different contact centre technology options out there, but which are here to stay? Here we look at the technologies that are really starting to come to the fore of contact centre operations.

In doing so, we will piece together a picture of the contact centre of the future, so you can see which technology options might be right for you.

Panellists

Nicola Millard

BT

Chris Bauserman

NICE inContact

Charlie Mitchell

Call Centre Helper

Topics to be discussed

Innovative Approaches to Customer Engagement

Artificial Intelligence

Chat Bots

Video Technology

Messaging Apps and the Contact Centre

Top Tips from the Audience

Sponsored By

Watch the Webinar Replay now!

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