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The Utility Management Conference™ 2011

Hyatt Regency at Convention Center
Denver, Colorado

Conference: February 8–11, 2011

Registration is now open and a preliminary technical program is now available for this conference! Please visit the conference website for more information regarding the 30 technical sessions that will be offered in 2011!

In May 2006, the American Water Works Association and the Water Environment Federation joined the US Environmental Protection Agency and four other water associations to promote effective utility management in the water and wastewater sector. Water and wastewater utilities across North America face common challenges, such as rising costs and workforce complexities, which they need to focus on to deliver quality products and services and sustain community support. Within this context, the collaborating organizations developed a set of Ten Attributes and Five Keys to Management Success that became the Effective Utility Management (EUM) standard.

Ten Attributes of Effective Utility Management

Customer Satisfaction

Infrastructure Stability

Operational Optimization

Financial Viability

Product Quality

Employee and Leadership Development

Operational Resiliency

Community Sustainability

Water Resource Adequacy

Stakeholder Understanding and Support

Five Keys to Management Success

Leadership

Strategic Business Planning

Organizational Approaches

Measurement

Continual Improvement Management Framework

Nearly five years later, EUM is the standard for guiding utilities to higher levels of success. Increasingly, the principles of EUM are regarded as the measuring stick for managers of utilities of any size. The 2011 Utility Management Conference™ is organized around the Ten Attributes and Five Keys to Management Success.