We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Sky services and platforms. By using this website or closing this message you agree to our use of cookies.

Re: Extremely poor picture quality

Its a now tv issue not a tv,app or router issue! I have an LG tv with the Now tv app, I also have 2 Now tv box's ( white ) one connected to an LG tv and the other to a Toshiba and get the same issue on all devices and yet my Internet speed is fine and all other tv/movie apps have no quality issues, this problem has been on and off for several months now, so when are we going to get a honest answer and the problem fixed???????????

Re: Extremely poor picture quality

Dont know if this will help i had the same problem with my Samsung Television, i had a ckear picture with my ipad butreally badon the telly, i simply placed a pin in the re-set button, went through all the procedure of placing username, password etc but now my pictureis crystal clear. Hope this helps.

Re: Extremely poor picture quality

just started using nowtv, before my kit arrived i downloaded the app to an unused ps3 which is connected wirelessly to sky fibre broadband. I have a 7 yr old 42" LG non-smart TV. The first movie i tried to watch was Star Trek Beyond which had a very slight barely noticable judder. After disabling Trumotion the playback was fine, picture quality is perfect, and only once whilst watching Batman Superman have I had the little nowtv spinning circles appear whilst buffering took place. Streaming quality is currently 4865 although im not sure what this actually means i asume higher is better? In my limited experience i've found that TV manufacturers settings designed to 'enhance' picture quality can make things worse.

Re: Extremely poor picture quality

I have been run around for years trying to fix issues related to these, "check your router, its your isp" etc etc. All other streams are fine and certain nowtv apps just fail, buffer and lock up. I dont think there is anything they can do, the core running of their system breaks when you try to watch shows just realeased, I know game of thrones is the number 1 show but everyone I know just gave up watching it on release and downloaded it.

I even bought a new router and used the virgin router as a modem, enabled qos and priority networking systems to fix, removed all other devices etc and it was the same. Its irrtating to have to go through all these things to check on your side when they know full well the service is so poor. Check the PS3 section of the forum for how bad the app is and after years they did nothing to fix it. My LG TV (4k 52") has similar issues but everything else streams flawlessly at the same time with multiple devices.