If the Windows version is still showing
Window 8 then Windows hasn't discretely
installed the Windows 8.1 update, so what next?

Do you have the latest Windows updates?

To obtain the Windows 8.1 update your system
needs to have installed two very important
updates. These are KB2871389
and KB2917499.

Please note that without
these two important updates you will not see the
Windows 8.1 update option in the Windows Store.

In order for you to find out if you already
have these updates on your PC you should proceed
as follows:

Right click on the Start Button and,
from the drop down menu, click on Control
Panel.

In Control panel, click on the Programs
and Features icon.

When the Programs and Features window
opens, click on the View Installed Updates
on the top left of the Programs and Features
Window.

Fig: 8.14.2 Click on the
View Installed Updates link

The Windows Installed Update screen will
now appear and will begin to populate with
all of the available installed updates.

You can now either scroll down to the
Microsoft Windows section of the update list
or, much easier, type KB2871389 into the
Search Installed Updates box at the top
right corner of the window.

Fig: 8.14.3 Search for
the relevant update by using the search
option

Once you have located KB2871389 you can
then search for KB2917499.

If you have previously checked that the
Windows 8.1 update has not been installed
and you cannot find either of the KB updates
then the chances are that you need to check
Windows Updates to see if they are still
awaiting download to your PC.

If you still can't find the updates via
Windows Updates you may have a version of
Windows 8 that doesn't support updating to
Windows 8.1 via the Windows Store.

The relevant versions of Windows that do not
support updating to Windows 8.1 via the Windows
Store are as follows:

If after going through all of the
above procedures, you still are unable to locate
the Windows 8.1 update in the Windows Store you
may have to try updating the Store to the latest
content. To do this see:
How to Reset the Windows Store

If the updates are then available they should
be downloaded and installed on your PC.

Once the updates are finally installed a
further update KB2919355 will
be made available for download. This is the
Windows 8.1 update.