Account locked Your account appears to be locked. You may have exceeded the maximum number of login attempts - when adding a bank account for a bank feed in FE NXT web view

When setting up a bank feed in FE NXT, some bank accounts require security questions as part of their verification process. In this case, the setup of the bank feed does not get past the security questions and the bank account becomes locked.

Article
Number:116858

Products:

Financial_Edge_NXT

We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Log in to The Financial Edge NXT, click on Treasury 2. Click Manage bank feeds > add accounts 3. Search for the bank account, enter Company ID, User ID and password4. Click add > Bank is added successfully to that point5. Prompted for security questions and two of the questions are listed twice.6. When you answer the questions, it either spins and spins and never stops, or it locks your account. Multiple attempts have been made.