master of one

samsung quality

At Smart Solutions we have supplied and installed various systems from many manufacturers, but because off this we were specialist at none.

As engineers we made a decision to look at many different phone systems to see if we could find a single system that addressed all our client needs.

We compared them for the following :Connectivity – What lines do you have or need. Scalability – What size businesses were we supplying. Features – Which Features were most beneficial and used by our clients. Integration Options – IT Network Applications, Security systems & Call Recording & Call Logging. Value for Money – in its basic form which system gives the most to its users for less money. Return on Investment – Was it a product which was easily upgraded or expanded ?

HYBRID FLEXIBILITY

There was one product which stood out from the crowd!

It came from the biggest name in the world of technology today – SAMSUNG!

We have clients that bought the Samsung product over 15 years ago and are still able to use their existing handsets on the latest range of high tech Samsung OfficeServ Business Phone systems.

Now if that’s not a good return on your investment, we don’t know what is.

one solution

Smart Solutions have for this reason become specialists on the Samsung OfficeServ product range allowing us to Design, Supply, Install and Maintain the system to your specific business requirement

Systems can start with just a single handset to one with many hundreds across multiple sites networked together.

The Samsung OfficeServ range will do it all !

So give us a call and we can put a recommendation together using professional grade solutions & equipment designed to suit your exact requirements. Call – 0800 028 2129

The CTI application with a difference

When a call is received, the caller’s telephone number (CLI) is displayed on your screen in a small, discreet notification window. Samsung Xchange also connects to your company’s CRM database/application and will look up the caller details and display them. This will allow you to know who’s calling even before answering the phone. You can also use the buttons on the notification window to answer the call, or to access the caller’s record in the CRM application, saving you valuable time during the call – making you more productive and increasing customer satisfaction. As well as ‘popping’ inbound callers’ details, Samsung Xchange allows you to quickly and easily dial from your CRM application and search contacts by name or location – often in an easier way than is provided by the actual CRM application itself.

See who is available at a glance

The presence window in Samsung Xchange allows you to view a customisable, quick-search list of other extensions and colleagues, including their mobile, and see their status at a glance, allowing the most appropriate method of communication to be used to contact your colleagues at any given time.

Time saving search functionality

The address book feature on Samsung Xchange allows you to search all your CRM databases simultaneously, as well as storing an internal list of contacts that are not in any of your CRM databases. From the search results you can quickly dial, email or show the contact in your CRM application to see more information.