AT&T lost a ** year customer because of poor service and price gouging!

GetHuman770515's customer service issue with AT&T from June 2018

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The issue in GetHuman770515's own words

Renew promotional pricing. ... Contacted AT&T through website chat about renewing my promotional pricing for internet service. This month my cost went up **%! That translates to *x Spectrum's pricing and for *** the speed, and I've been an AT&T customer for ** years! Someone supposedly from AT&T called my phone and asked me to cancel the chat. They muttered a few times and eventually hung up on me after several minutes while I was waiting on them to bring up my account. Pathetic experience. Asking if AT&T wants to do anything about this?

They treat their existing customers like trash. All I was trying to do is commit to another year of service and get a good price for it.

Too late. Switched to Spectrum. Will switch wireless providers next if they starting raising those rates.

I’ve been using their services for ** years!

Tried multiple logged online chats. Unreasonable offers.

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