FAQs

When will I receive my 2019 Membership card and pack?

Members who sign up prior to November 30 in 2018 can expect their Member packs to arrive in mid-December. All other Members can expect their packs to arrive approcimately 2-3 weeks after their purchase.

If you are a Ticketed Member (including a junior) your Member Choice item including Cap, Scarf or Beanie will not be included in your Member Pack, however, will be available for collection with specific details to be advised. You will need to present a voucher that will be attached to your Member Pack so please ensure you bring this with you to redeem your item.

For Interstate and Non-Ticketed Members, please note that your item will be posted to you. Further collection details will be provided once we know more in regards to dates. Our Youth Ticketed Members will also be able to collect their hand flag from the Club, events or on game day upon presentation of your Member Card. Further collection details will be provided once the 2019 season draw is released.

As a Member, do I have access to all home games in 2019?

Ticketed Roosters Memberships provide access to each home game at
the Sydney Cricket Ground in 2019. Reserved seat Members are guaranteed their same
seat for each SCG home game.

Bronze, Chookpen Flexi and Flexi Memberships also guarantee you entry to each home game at the Sydney Cricket Ground in the dedicated areas*. Please note, access to seating in these areas is subject to availability on a first in - first serve basis until capacity is reached.

NEW in 2019, Sydney Roosters full-season Members will receive entry into our Central Coast Stadium home game. Seating will be unreserved and communicated closer to the game.

*ANZAC
Day in 2019 will be a fully reserved match. Bronze, Chookpen Flexi and Flexi
Members will be required to register for a reserved seat if they wish to attend
this match. Information on how Members can register will become available
closer to the date. .Additional fees may apply.

What if I can’t use my ticket at an SCG home game?

Members with a reserved seat can forward or resell their seats for any home game to fellow Members via Account Manager. If you put your seat up for sale and it is purchased, you will have 50% of the price that the ticket sells for credited towards your 2020 Membership.

Alternatively, Members are also welcome to forward their seat to family or friends. You can do this by logging into Account Manager; or by passing on your Member card for them to use at the game.

What other benefits do I receive by becoming a Member?

Dependant on your package, outside of match entry and your Member pack, you are entitled to many other benefits. Some of these include access to the NRL playing squad at Member events, discounted tickets, merchandise and parking throughout the season, access to Members first news updates, opportunities to pre-purchase tickets for the NRL Finals involving the Roosters, NRL Grand Final and State of Origin.

What happens if my Membership card is lost/stolen?

If you lose your Membership card it will need to be replaced. Please notify the Sydney Roosters Membership Team immediately so your lost/stolen card may be disabled and so a new card can be issued and posted.

If your new card will not be ready in time you will be provided with a replacement card or paper ticket to be collected on game day at the Sydney Roosters Ticket Collection Window.

How do I request new or different seats for 2019?

To request additional seats, or to move to new seats, you will need to complete the seat request form on the Roosters Membership website.

Seat movements will commence in November 2018 and requests will be considered at a first in - first serve basis and based on your Membership tenure. The team will make every endeavour to ensure we meet your seating preferences. However, in the event that we cannot fulfil your request, the Membership Team will contact you with an alternate offer.

What if I am purchasing a Roosters Membership package as a gift?

If the Membership is a gift please note that an automatic confirmation will be sent to the nominated email address as soon as the order is placed. If you do not wish for the recipient to receive any communications until the gift is received please ensure you register an alternate email address and contact number. Once the recipient receives their gift/gift certificate please contact the Roosters Membership Team to update the contact details for them.

Please ensure that you write the gift's recipient as the name on the Membership, as this will be the name printed on the Membership card.

If you require a gift certificate please email membership@sydneyroosters.com.au or call 1300 327 871 with the Member's name requiring the gift certificate and Member number provided in the confirmation email. You will then be emailed a personalised and print-ready copy of the gift certificate.

Please note that seats need to be allocated (for season reserved tickets) before the Membership card can be posted.

I am purchasing a Country & Interstate Membership. How do I claim my tickets to use at a game of choice?

Country & Interstate Members can nominate two (2) tickets to attend one (1) Roosters away game in 2019. To nominate a game simply fill out the request form in MemberHQ, or call the Roosters Membership Team on 1300 327 871 at least two (2) weeks prior to the selected game. Tickets will be distributed via email in the fortnight leading up to the selected match.

How do I select my Members choice item?

Ticketed Members (Ultimate/Gold/Silver/Bronze/Flexi/Central Coast) - are able to collect their Members choice items from any of our home games in 2019. Collection will also be available at Easts Leagues Club and any other Member events.

Non-Ticketed Members (Country & Interstate/Supporter/South Australia) - are required to make a choice upon renewal. Any Members that do not make a choice will be allocated a cap by default.

How do I purchase additional Members items?

When purchasing/renewing your Roosters Membership, you will be asked if you would like to purchase additional exclusive items. Simply select the items you would like to include with your Membership pack and check out.

If you are renewing over the phone, feel free to ask our friendly Membership Team about additional merchandise items.

If you have already purchased your Membership, you can add Members merchandise items by heading to the Roosters Store. CLICK HERE to check out the available items.

Does a Roosters Membership guarantee me entry to home games, even if I arrive late?

Sydney Roosters Ticketed Membership (Ultimate, Gold, Silver, Bronze, Chookpen and Flexi) guarantees you entry to all 9 Sydney Roosters home games played at the Sydney Cricket Ground*.

Central Coast and South Australia Members are also guaranteed entry to their respective matches using your Members card.

Interstate Members are guaranteed entry to the away match nominated using the ticets provided in the lead-up.

*ANZAC
Day in 2019 will be a fully reserved match. Bronze, Chookpen Flexi and Flexi
Members will be required to register for a reserved seat if they wish to attend
this match. Information on how Members can register will become available
closer to the event. .Additional fees may apply.

Can I purchase tickets for family and friends to sit with me?

Members can purchase tickets for family and friends for all home games at the Sydney Cricket Ground, reserved seating is subject to availability. If you are a reserved seat Member (i.e. Ultimate, Gold, Silver and Chookpen), please call your Membership Team to see if nearby seats are available.

Bronze, Chookpen Flexi and Flexi Members are able to purchase additional tickets online in your same bays; simply enter your Member promo code on Ticketek to access seating or call your Membership Team.

Alternatively, all Member cards provide access to Unreserved Seating (Bays 1-5A) so you can purchase additional tickets into these areas online and sit together with family or friends.

How can I return my reserved seat?

If you have a reserved seat and are unable to make one or more home games at the Sydney Cricket Ground, you can return your Membership seat for other Roosters Members to purchase.

To return your seat, you can do so by logging into your Account Manager. Alternatively, feel free to email or call your friendly Membership Team and the seat will be made available for sale on Ticketek to fellow Members.

The tickets will only be accessible to Members who enter their password on Ticketek, meaning there will be no opposition fans who will have access to your seat.

What seats at each stadium are undercover?

At the Sydney Cricket Ground, while we cannot guarantee undercover seating, Rows M-Z in the O'Reilly Stand are relatively well covered..

Bronze and Flexi GA Memberships provide access to Unreserved seating in the Noble and Messenger Stands, meaning that Members may elect to sit under covr if they wish to do so. Under cover seats in these areas will come at a first in - first serve basis.

Where are the staff located on game days?

The Roosters Membership marquee will be located inside Gate E of the Sydney Cricket Ground for any Member Cap collections on game day. You must provide your voucher to collect your Member item.

A Membership ticket collection window will also be open at all regular season home games for any Membership or ticketing enquiries.

Will my Membership card provide access to other venues or to the NRL Finals?

Ticketed Member cards (Gold, Silver, Chookpen, Bronze, Chookpen Flexi and Flexi) will scan at home games at the Sydney Cricket Ground and Central Coast Stadium during the 2019 regular season. Member cards WILL NOTbe active for NRL Finals Series matches.

Ultimate, South Australia and Platinum Upgrade Members will receive tickets via email for our match at Adelaide Oval.

Central Coast Member cards will be active for our match at Central Coast Stadium, and will also be active for one (1) Sydney Cricket Ground home game.

Country & Interstate and Queensland Members will receive their tickets via email in the week leading up to their selected match. Members can select which matches they would like to attend via MemberHQ. Country & Interstate and Queensland Member cards will be active for one (1) Sydney Cricket Ground home game.

Please note that ALL Member cards will not be active for any representative matches, the NRL Finals Series or the NRL Grand Final.

If you are unsure which matches your cards are active for, please feel free to contact your friendly Membership Team.

Member Parking

Discounted Member parking is available at Wilson Parking at Moore Park Entertainment Quarter for only $15. Click here for more info.

Parking is available at Centennial Parklands on Driver Avenue across the road from the Sydney Cricket Ground. The cost of parking is $25 per car.

Easts Leagues Club Shuttle

The Easts Leagues Club runs a free shuttle starting two (2) hours prior to NRL kick off, leaving every 30 minutes from Spring Street, Bondi Junction to the Sydney Cricket Ground and back again at the conclusion of the game.

Parking at Eastgate Shopping Centre (Spring Street, Bondi Junction) is available on Level 8 for just $15.

Train

The closest train station to the Moore Park precinct is Central Station. You can then catch a bus from Eddy Avenue at Central Station to Moore Park or walk along Foveaux Street to the Sydney Cricket Ground.

Bus

From Central Station the following services are available, usually departing from Eddy Avenue (Stand C).

Routes 339, 374 or 376 - alight at the first bus stop on the bus roadway along ANZAC Parade at Moore Park.

Routes 372, 391, 393 or 395 - alight at the first bus stop on ANZAC Parade.

More Transport Info

To find out more about transport to the Sydney Cricket Ground, click here. Additional transport info for game day is also provided prior to each home game on the Sydney Roosters website www.roosters.com.au.

Who qualifies as a Concession/Junior?

Concessions are recognised as those with a valid Pension, Invalid, Disability, TPI and War Veterans pension card; as well as children who are 16 years of age and under or students attending a recognised educational facility full-time with a valid concession card.

A certified Concession card or Student Identification card must be taken to all games and may be checked at any time upon entry to any Roosters home game by Membership staff or SCG Trust staff.

Juniors are classified as any child under 16 years of age (born during or after 2002).

What is the definition of a Family Membership?

Family juniors are classified as those aged 18 or under (born during or after 2000).

Family Membership packages are flexible and can accommodate:

One (1) adult and two (2) juniors

One (1) adult and three (3) juniors

Two (2) adults and one (1) junior

Two (2) adults and two (2) juniors

Two (2) adults and three (3) juniors

Two (2) adults and four (4) juniors

Do kids gain free entry at home games?

Children aged four (4) years of age and younger are permitted free entry to the Sydney Cricket Ground only if sitting on the lap of their parent/guardian.

Can I pay for my 2019 Membership via instalments?

If you would like to pay for your Membership via instalments, we offer a payment plan through Roosters MyPay. Payments are applicable on a 5-month payment plan from October 2018 to February 2019 or a 10-month payment plan from October 2018 to July 2019.

Payments will be made in equal instalments with the first deduction commencing 17th October 2018 and final payment scheduled on the 17th February 2019 or 17th July 2019. If you sign up after the commencement of the payment schedule you will be required to make a catch up payment to ensure your account is up to date, then equal instalments will be deducted on the 17th of each month.

If Members are two or more payments behind schedule, the club withholds the right to temporarily cancel your barcode until your account is made financial.

All customers purchasing via Roosters MyPay will have their account automatically rolled-over for the following season. To opt-out of the roll-over advice must be received in writing once the final payment for the 2018 season has been received. All Members will be provided with an opportunity to opt out in September 2019. For further information regarding the Roosters MyPay Program, please call the Membership Team 1300 327 871.

What is Roosters MyPay?

Roosters MyPay is the Sydney Roosters payment program designed to remove the hassle of manually renewing your Membership. MyPay allows you to have your Membership automatically roll-over each season. You can choose whether to pay via equal monthly payments or one annual payment. Both options roll over each season, however you are provided with a window to upgrade, change or opt out of your Membership in September each year.

In 2019, the first of a series of collectable coins featuring Club Legends will be released and available exclusively to Members on Roosters MyPay. The coin series will honour some of the greats of our Club and will be a fantastic collector item for our loyal Members.

Can I pay for my Membership in advance if I am on a part-payment?

You can certainly pay for your Membership in advance. Please call your Sydney Roosters Membership Team on 1300 327 871 or login in to your Account Manager to make a payment.

Privacy Policy

Last updated: 12/9/2018

Sydney Roosters operates membership.roosters.com.au (the
"Site"). This page informs you of our policies regarding the collection, use and disclosure of
Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you
agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information
that can be used to contact or identify you. Personally identifiable information may include, but is not
limited to your name ("Personal Information").
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site
("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address,
browser type, browser version, the pages of our Site that you visit, the time and date of your visit,
the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and
analyze this …
The Log Data section is for businesses that use analytics or tracking services in websites or
apps, like Google Analytics. For the full disclosure section, create your own Privacy Policy.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional
materials and other information that ...
The Communications section is for businesses that may contact users via email (email
newsletters) or other methods. For the full disclosure section, create your own Privacy Policy.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier.
Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all
cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may
not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to
use commercially acceptable means to protect your Personal Information, we cannot guarantee its
absolute security. The Roosters reserve the right to update or change our Privacy Policy at any time and you should check this
Privacy Policy periodically. Your continued use of the Service after we post any modifications to the
Privacy Policy on this page will constitute your acknowledgment of the modifications and your
consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email
address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us on Membership@sydneyroosters.com.au.

Members Code of Conduct

While
barracking and supporting your club is a vital part of the game, offensive or
aggressive behaviour (including yelling and swearing when dealing with players, Club
staff, agents or other NRL event staff) will not be tolerated. Club Members who
consume alcohol on a match day are to do so responsibly. Drunkenness will not
be tolerated.

Club Members who breach the behaviour code of conduct may face
penalties including cancellation of Membership without refund. The Club
endorses the NRL’s stance on vilification and has a zero-tolerance for members
or supporters who abuse the opposition, opposition supporters, or referees on
grounds of race, religion, gender and sexuality.

If you notice any anti-social behaviour please report the
incident to stadium security or follow any prompts that appear on-screen.

When can I renew my Membership for 2019?

As of the 12th September, Membership for 2019 is on sale. Members will now be able to renew, upgrade or add additional seats to their accounts.

Roosters MyPay allows you the ease of automatic renewals for your Membership. Instead of having to renew the Membership yourself, the Membership will rollover with the same package next season. To jump on to this easy and stress free method of renewal, please contact your friendly Membership Team to opt in.

What is the best way for me to renew my 2019 Membership?

The best way to renew is online through your Account Manager. This way you can check your Membership status, update details and renew in your own time.

If you would prefer to have it handled by your friendly Membership Team, don't hesitate to call 1300 327 871 or email Membership@sydneyroosters.com.au

When is the reserved seat renewal deadline?

Members are encouraged to renew their seats prior to the November 30 deadline, as you will be at risk of losing your proposed seat to other Members who are relocating or new Members following this period. No guarantees on reserved seat renewals apply after this date.

Can I sign up a new Member on my account?

Members can add new Members through Account Manager when making a purchase. Simply go through to Checkout and
enter the new Member’s details.

If you would like to have your friendly Membership Team take care of this for you, don't hesitate to call on 1300 327 871 or email Membership@sydneyroosters.com.au

What happens if I have not renewed my seat(s) by the November 30 deadline?

If you held a
reserved seat in 2018 and we have not received your application
form and payment details prior to November 30, your existing seat may be
released for sale.

If you have special circumstances and cannot meet renewal
deadlines, please contact your Membership Team before the renewal deadline on
1300 327 871.