It was with a bit of sadness last week that we turned off the power of an old friend, OVS. About 5 years ago we deployed a service specifically designed for eCommerce Fraud Analysts to use when manually reviewing orders. OVS, (Order Verification System) was a great tool and lived and grew through several major releases. But as eventually happens to all things, something newer, faster, younger, prettier and better comes along and takes their place. &... [More]

I was reminded again this week how companies are not disembodied entities but assemblies of individuals. The reminder came while shopping for a specialty prescription medication for my ailing mother-in-law. My wife spent hours (not the figurative kind, the literal kind) on the phone with one pharmacy trying to order the correct medication. What is normally a simple process performed mostly by the doctor can get a lot more complicated with very rare, expensive medications ... [More]

PacificEast's offices will be closed on Christmas day this year therefore our manual batch file processing service will be enjoying a silent night. However, our high-tech elves will still be serving your automated batch file processes and executing your real-time transactions as fast as you can send them.
We wish for all of our customers, partners, advisors, and employees a wonderful Holiday season and a head start at a Happy New Year!
Your Friends at PacificEast

PacificEast’s FlexiQuery 1.3 is available today! The Interactive FlexiQuery solution pulls together multiple data querying systems in to a single easy-to-use webpage that gives you instantaneous access to the industry's best, most informative contact and reference data for fraud prevention and identity research purposes.
Because FlexiQuery is web-based, you don't have to install any software. You just need access to the internet. And because we ensure... [More]

It’s been so busy that I’ve been neglecting keeping up with communications. But since we’re starting up again it seemed like the time to modernize our method. Hence, we’re moving away from our former email Newsletter format. Starting with this announcement we’re going to begin communicating to all of you through our new Know Blog at www.pacificeast.com/blog. If you’ve been reading our newsletter you know our tag line is pret... [More]

Social engineering is the art of manipulating people into performing actions or divulging confidential information. Social Engineering is the most effective way to 'hack' or gain access to an organization. Here are just a few of the methods that fraudsters are using to trick consumers into revealing important information.
Pretexting - Creating an invented (prepared) scenario (an elaborate lie) to engage a victim and convince them to divulge information.
Phishing - Sending something that loo... [More]

(The following is Walter Funk's recent address to the staff and management of PacificEast. I think it encapsulates the character of the company and what we strive for. It is our Christmas wish this year to focus even more diligently on these four values.)
On the PacificEast sign on the wall in our office we list four values: Teamwork, Integrity, Innovation, and Excellence. I'm not reviewing them today because we have lost sight of them, but in an attempt to ensure that we never do. We are one c... [More]

I remember hearing my parents and grandparents discuss where they were when Kennedy was assassinated. In just a few days we'll probably be asking each other where we were on 9/11. A more recent "where were you when" question might be "where were you when Lehman Brothers collapsed?" It's odd to look back and realize that was almost 3 years ago. I remember hearing pundits say the economy would take years to recover. I didn't believe them. I was wrong.
Let's face it, it's been a tough time to gro... [More]

In just a few weeks, during the last week of September, PacificEast Research will be producing a webinar about Verification. "Verification", like the words "sale", "dessert" and "surprise" is an ambiguous noun that could mean just about anything. Marketers may love words like this, but if you're trying to find a way to test the quality and correctness of your data, or assure yourself that information a prospect is providing you is correct you may want to register for this one hour webinar. The e... [More]

Over the last few years many of our customers have come to us with specific needs that can't be met with products or services we have "on the shelf". In order to better provide these customer development resources PacificEast has decided to formalize what we call our "Lab" process. PacificEast Research Labs provides a consultative, customer-needs focused service aimed at helping customers solve integration and data processing problems. The Lab process allows us to dive more deeply into specific ... [More]