Crackling on every station

There is a crackling/popping noise coming out of the speakers whenever we are watching Directv. If we are watching something through our Smart TV (Netflix, or Amazon), or on the xbox360, or wii, there is no extra noise (crackling/popping), so I know its not the speakers. I have tightened all of the connections from directv to the tv to the wall. I have checked everything and nothing seems to make it better. It has gotten worse over the last month, started out as just a little background noise and now its almost unbearable to watch anything. I don't have the time to call in and wait on hold, and the chat is never working, so I'm hoping this will be the next best way to get my issue addressed!

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Also try changing the "Dolby Digital" setting in the HR44's Audio Setup menu.

____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.

Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.

Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

I do have a sound bar hooked up to my tv and the speakers on my tv off. I have tried without the sound bar and just the tv speakers and the same thing. It doesn't have noise when using the 360, or other devices, only with direct.

It is every channel, doesn't matter, seems to be worse on local channels (6-abc, 4-fox, 8-nbc 2-cbs).

____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.

Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

The system here has changed too in Florida and I used to get the popping sound only when I paused it. Now I am getting it in the middle of tv shows you hear it over the shows audio. It does it on discovery and HBO and local Chanel’s are worse but it does it on all channels I have no sound bar or anything like that and I’m sick of it especially late at night when it’s quiet in here and it pops loud. Scares me everytime. I’m ready to just leave direct after 9 years

____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.

Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

I am having the same issue. Seems to have gotten worse over time. Other video ports are fine only the Directv one makes the noise. I reset and it is good for about 1/2 hour then the popping and noise returns. What is going on?

I am having the same issue. Seems to have gotten worse over time. Other video ports are fine only the Directv one makes the noise. I reset and it is good for about 1/2 hour then the popping and noise returns. What is going on?

DVR/Receiver model?

How is the DVR/Receiver's audio OUT connected to your TV? AV Receiver? Soundbar?

When did the problem start?

____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.

Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

​Hello Litzdog911. The receiver is HR54-500, It is connected directly tothe TV via HDMI. The problem started a couple of months ago, but it onlymade the noise when we would pause a recording for a few minutes, now itjust does it at random. I ensured everything was plugged in tightly andnothing has changed other than we also noticed the playlist has recordingsdisappear and reappear randomly as well. We had a tech out and they weregoing to change out the receiver, but said it was a DIRECTV known softwarebug on the playlist.Thanks, ​