Hey There!I'm Ron Chin.

I'm a gamer, techie, blogger, and tester. Learning about the latest technologies or latest games is my passion. In my professional life, I do consult work with clients from web design, social media marketing, and search engine optimization/search engine marketing to testing the site for bugs issues before launch. My work includes working with clients on content updates, website maintenance, promoting businesses using Facebook Ads, and Google Ads. Clients I've worked with include small business owners and non-profit organizations. I also build computers for customers as well. In my professional career, I do testing for various apps on platforms from Samsung Smart TV, Roku, iOS, Android, Xbox, and PlayStation. My passion is working with digital media and enjoying Game Of Thrones and Doctor Who in my down time. In my leisure time, I enjoy participating in beta tests for new games and writing feedback to help make improvements and documenting bug reports to assist developers with fixing issues encountered.

For leisure, I play the electric guitar and bass guitar. I also enjoy teaching new computer users the basics on internet safety, setting up and using emails, and building basic websites.

HBO (2016 - Present)

Quality Assurance tester

HBO (Home Box Office) is home to popular series including True Blood, The Sopranos, and most notably, Game Of Thrones. HBO is available on across multiple platforms from Desktop, CTV, Android / iOS Apps, and game consoles.

Create test plans for HBO.com and Cinemax.com.

Research and test existing market HBO GO apps on the Android and iOS beta programs to ensure apps will continue to work on the latest operating systems.

Use different cable providers to execute affiliate testing for main functionality web, game console and mobile apps.

Identify, log and track software bugs/defects into Youtrack / Jira.

Create logs using ADB, Xcode and Charles Proxy for bug verification.

DramaFever (2014 - 2015)

MOBILE SUPPORT SPECIALIST

DramaFever is the largest online video site for the distribution of international televised content. We stream the world's best movies, documentaries and TV shows on demand with professional subtitles.

Served as the go to person for mobile tech issues and maintained 9.0 /10 rating on customer satisfaction surveys.

Documented bug reports discovered on iOS and Android platforms using GitHub and followed up with developers / QA teams.

Participated in the beta testing phase of our mobile apps prior to release and report any bugs discovered to QA team and developers for fixing.

Maintained and updated mobile FAQ's.

TONE (2015 - 2016)

TECHNICAL SUPPORT LEAD / QA TESTER

Tone enables subscribers to personalize access to relevant content from an ecosystem of trusted brands across public and private sectors. The product line includes affordable 3G+ data plans that enable unlimited access to branded content bundles through the Tone application.

Established team workflow, trained and managed a global team of customer support representatives.

Created user manuals, FAQ’s and training materials for customer support team.

Ensured manuals for users, FAQ’s and training materials were translated in their regional language by remote teams.

Monitored activity levels on issues from users and reported them back to Operations Manager.

Reviewed and reported weekly and monthly Google Play Store metrics back to Operations Manager.

STEPFAMILY FOUNDATION (2009 - PRESENT)

TECHNOLOGY COORDINATOR

The Stepfamily Foundation is a not for profit chartered as an educational institution by the State of New York. It is the only organization to offer credentialing in stepfamily counseling.

Redesigned the organization website to be accessible to mobile devices including tablets and smart phones.

Manage website updates including posting content to social media accounts such as Facebook and Twitter. Grow The Stepfamily Foundation Facebook Page audience by creating and maintaining a Facebook Ad campaign which includes 5,188 impressions, 5,115 reach, CTR of 0.501% for certification seminar events on a limited budget.

Assist the Founder and President of the Stepfamily Foundation to contact internet radio and local radio shows to pitch ideas for upcoming talk shows, hold conference calls with Facebook and Google Ad teams to develop an advertisement campaign to expand our web presence.

Contact Me

Wanna get in touch on what I do? Interested in doing collaborations? Feel free to fill out the form below. Please allow 24-48 hours to receive a response from me. Thanks!