Role Purpose:
IRT Rules Enforcement shifts consist of roaming the convention grounds, responding to incidents, looking for rules violations, making sure that IRT is nearby if attendees need them, and helping attendees. They are also responsible for some more direct policy enforcement, such as making sure the elevators in the Hyatt are not overloaded. The Rules Enforcement sub-department has options for the hotel (days, mids, nights), as well as an option for the Exhibit Hall.
Duties:
Monitor and report to dispatch via team/radio communication
Documents and records incidents as needed
Responds to and reacts appropriately to situations as they arise
Directly interacts with attendees to answer questions and help.
Patrols hotel area
Elevator monitoring
Further duties as assigned by IRT Management
Skills/Prerequisites:
Customer Service Skills
Ability to walk/stand for prolonged periods of time.
Ability to work as a team in a regimented structure.
Active listening and monitoring skills.
Ability to communicate via radio.
If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
IRT Special Events is responsible for crowd control and rules enforcement inside ACen’s largest and loudest events, such as the Soap Bubble. They ensure that IRT has a presence inside these events and that everyone in them is safe. They are also responsible for making sure no-one who is not authorized goes into the events and the surrounding back hallways.
Duties:
Monitor and report to dispatch via team/radio communication
Documents and records incidents as needed
Responds to and reacts appropriately to situations as they arise
Directly interacts with attendees to answer questions and help.
Patrols inside Main Programming areas and back hallways of their areas
Maintain safety of attendees and hotel property
Further duties as assigned by IRT Management
Skills/Prerequisites:
Customer Service Skills
Ability to walk/stand for prolonged periods of time.
Ability to work as a team in a regimented structure.
Active listening and monitoring skills.
Ability to communicate via radio.
Ability speak loudly without yelling.
Ability to think on your feet and make quick decisions.
Ability to work in dark areas with strobe lights and loud music for prolonged amounts of time
If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
IRT Administration is responsible for maintaining the Pen, keeping track of IRT’s supplies, checking in and out equipment such as vests and radios, running op check-in and check-out at the beginning and end of the convention, and collecting and checking paperwork. Though working in Administration is not the most glamorous job on IRT, it is one of the most important.
Duties:
Monitor and report to dispatch via team/radio communication
Documents and records incidents as needed
Responds to and reacts appropriately to situations as they arise
Databasing incident reports as they are collected
Maintain the Pen
Check-In and Check-Out supplies/Track inventory
Track staff at event/Track staff paperwork
Log major incidents/outcomes in the registration database
Further duties as assigned by IRT Management
Skills/Prerequisites:
Customer Service Skills
Ability to sit for prolonged periods of time.
Ability to work as a team in a regimented structure.
Active listening and monitoring skills.
Ability to communicate via radio.
Ability to think on your feet and make quick decisions.
High level of organizational skills
Experience with Microsoft Office and Google Drive
If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to thisposition at any time; This description reflects management's assignment of essential functions, it does notprescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
IRT Dispatch directs information flow and communications for the department, and keeps track of all of the activities IRT is engaged in on the floor. Commanders work with the dispatchers assigned to their shifts or teams to make sure there is adequate coverage in their areas, and dispatchers are responsible for directing ops and teams, supplying information to ops, and managing their rotations and breaks.
Duties:
Monitor and track radio traffic via team/radio communication
Documents and records incidents as needed
Responds to and reacts appropriately to situations as they arise
Logs incidents with detail
Communicate op assignments and rotations
Communicate with upper management for elevated situations
Log major incidents/outcomes in the registration database
Further duties as assigned by IRT Management
Skills/Prerequisites:
Customer Service Skills
Ability to sit for prolonged periods of time.
Ability to work as a team in a regimented structure.
Active listening and monitoring skills.
Ability to communicate via radio.
Ability to think on your feet and make quick decisions.
Ability to work in dark areas for prolonged amounts of time
Experience with Microsoft Office and Google Drive
If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
To act as a point of contact in assisting attendees in enjoying the convention by identifying and aiding with accessibility concerns.
Duties:
Document, process, and guide attendees in receiving specialty badges.
Acts as guide and information point of contact to attendees.
Aids attendees with accessibility concerns.
Greets and reaches out to attendees with accessibility concerns.
Process attendees payments for badges.
Monitors and responds to radio communications
Responsible for maintaining the order in line at our booths.
Other duties as assigned
Skills/Pre-Requisites:
Active Listening and Observation Skills
Bookkeeping Skills
Discretion
Handle Cash Transactions
Detail Oriented
Fluent in ASL (preferred)
If you are interested please fill out the volunteer form and specify 'Event Accessibility Services or EAS' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
IRT Line Control ops are responsible for managing lines for large events all around the convention such as those outside the Grand Ballroom and the Rosemont Ballroom. For many attendees, Line Control ops will be the most frequent kind of IRT ops they interact with.
Duties:
Monitor and report to dispatch via team/radio communication
Documents and records incidents as needed
Responds to and reacts appropriately to situations as they arise
Directly interacts with attendees to answer questions and help.
Patrols line areas
Maintain orderly lines in high traffic area
Badging and ID checks into Main Programming events
Further duties as assigned by IRT Management
Skills/Prerequisites:
Customer Service Skills
Ability to walk/stand for prolonged periods of time.
Ability to work as a team in a regimented structure.
Active listening and monitoring skills.
Ability to communicate via radio.
Ability speak loudly without yelling.
Ability to think on your feet and make quick decisions.
If you are interested please fill out the volunteer form and specify 'IRT' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Pre-Convention Registration (Full Weekend Access)
Sep. 1 – Oct. 1
Oct 2. – Jan. 1
Jan. 2 – Apr. 1
Apr.2 – May 14.
May 15 – May 19
Toddler (Ages 0-5)
Free*
Free*
Free*
Free*
Free*
Child (Ages 6-12)
$10
$10
$10
$15
$15
Adult (Ages 13+)
$48
$53
$58
$70
$70
* A maximum of 2 free toddler memberships can be provided for each paying adult.
Membership Badge Mailing
Attendee memberships that are fully paid by April 1, 2019 are eligible for badge mailing at an additional $2 per membership badge. Mailing is only available for purchase until April 1, 2019. All other membership purchases will be available for pickup with photo ID during the convention at a Will Call station in the Registration Hall. Membership badges will be mailed in early April, so keep an eye on the website for announcements.

Role Purpose:
The Guest Logistics department provides support and assistance to guests of honor as it relates to the convention.
Duties:
Assisting with transportation for Guest of Honor
Arranging for travel for Guest of Honor for excursions
Via a transportation service or directly driving yourself
Assisting with airport pickups and departures for Guests of Honor
Assisting with planning excursions for Guest of Honor
Coordinating outings with Guest Assistants department
Looking up venues and related information in the area for excursions as needed
Making reservations for excursions
Providing information services for the Guest Relations section
Assist with keeping track of Guest of Honor location during the convention
Assist with answering radio calls for the Guest Relations section providing information as needed regarding Guest of Honor activities
Assisting with other tasks as needed
Skills/Prerequisites:
Meet the requirements for volunteering at ACen
Ability to be able to drive strongly preferred
Have a valid drivers license and good driving record
Availability Thursday Morning through Sunday afternoon
Availability Monday morning preferred but not required
Ability to work long hours (lots of walking)
Professionalism and ability to stay organized while multi-tasking
Prior convention experience and knowledge a plus but not required
If you are interested please fill out the volunteer form and specify 'Guest Logistics' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
Guest Assistant Interpreters provide support and assistance to Guests of Honor as it relates to the convention
Duties:
Coordinating communication and necessary translation tasks for Guests of Honor during the convention (Japanese to English/English to Japanese)
Planning and assisting with guest-related events while coordinating with other departments as needed
Assisting in managing travel arrangements
Going out on social outings
Wearing business casual attire
Assisting with other tasks as needed
Skills/Prerequisites:
Eligible to volunteer at ACen (See Volunteer Staff Requirements at (http://www.acen.org/about-us/volunteer/)
Fluent, formal (teineigo) Japanese speaking skill
Ability to interpret and translate English into Japanese and Japanese into English
Availability Thursday through Sunday of the event
Availability to also work Monday morning a plus but not required
Ability to work long hours and walk and stand for extended amounts of time
High level of professionalism
Customer service experience
Ability to stay organized while multi-tasking in a fast-paced environment
Excellent verbal communication skills
Prior convention experience and knowledge a plus but not required
Knowledge of anime industry-related Japanese a plus but not required
If you are interested please fill out the volunteer form and specify 'Guest Relations Assistants' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
Provide guidance and support to departments within the Sales Section during the annual Anime Central planning year and event.
Duties:
Develop contacts with advertising partners as well as implement advertising strategy and execute agreements
Assist sales departments on inventory management, staff hiring, scheduling, and SOPs
Work with the sales team to ensure operational and customer service excellence
Coordinate with department managers to ensure deadlines are being met
Track Sales Section purchases and budget utilization to ensure department spend is within budget
Assist the Senior Sales Manager with supervising event operations and improving operational efficacy
Skills/Prerequisites:
Prioritize important matters and attended to quickly
Strong time management and organizational skills
Leadership Experience
Inventory or Budget Management experience a plus
Appreciation of Disney Sing-a-Longs
Requirements:
Sales, marketing, or retail experience a plus
Assistants must have at least one (1) year of current volunteer staff experience in the Midwest Animation Promotion Society.
To Apply Submit resume and cover letter to sales-sectionchief@acen.org and vss@mapsevents.org by 10/15/2018
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
Develop and drive department initiatives of the convention for Artists and Retailers. Lead efforts to develop and maintain relationships with new and existing exhibiting partners in support of department and organizational needs.
Duties:
Respond to Emails within 48 Hours
Keep un-archived Emails below 50.
Accurately answer emails from Artists, Retailers, and organization committees to the best of your ability while seeking knowledge for unknown answers from Department Manager.
Attract potential staff to the Department that have talents beneficial to the Department's success.
Perform "Well-Checks" on Retailers, Artists, and Volunteer Staff to audit current operations.
Ability to learn operational policy and knowledge to full fill manager on duty activities
Work and coach staff so that they meet their responsibilities and assist the primary event fulfilling all associated functions
Support department hiring needs pre event.
Use, respond, answer to Radio Calls during the event.
Take initiative to recommend updates to department policies and functions throughout the year.
Skills/Prerequisites:
Customer Service and Conflict Resolution skills
Problem Solving and Documentation
Basic Math and Language Comprehension skills
Ability to commit to pre and post event responsibilities in addition to at event responsibilities
Proficiency in Microsoft Office Suite.
To Apply Submit resume and cover letter to exhibitspace@acen.org and vss@mapsevents.org
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Role Purpose:
Main Events Team Members are responsible for overseeing activities and events within the Main Events programming space and coordinating with other departments as necessary.
Duties:
Act in a Professional manner and present a Courteous and Polite demeanor.
Maintain calm during stressful and chaotic situations.
General knowledge of the Convention in support of the attendee experience.
Crowd Control Management: maintain current headcounts; assist with seating and backstage operations; and check IDs for 18+ Main Events.
Maintain communication with the Main Events Manager & Assistant Managers.
Refresh schedules and documents as needed internally and with outside departments.
Assist attendees and other staff and escalate issues to the appropriate department/level.
Report on time for all scheduled shifts and remain on duty until relieved.
Execute department initiatives and other duties as assigned by the Department Manager.
Skills/Prerequisites:
Convention staffing experience preferred, but not required. Ninja training a bonus!
Theater, technical stage crew, or stage management highly preferred, but willing to train.
Requirements:
Attendance at training events prior to/at the convention and at least one set of Crew Blacks.
Departmental Meeting directly following the last all staff meeting at the Hyatt.
If you are interested please fill out the volunteer form and specify 'Main Events' as the department you are interested in.
Nothing in this role description restricts management’s right to assign or reassign duties and responsibilities to this position at any time; This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This role description is subject to change at any time.

Reservations open at 12:00 PM Central 8/31/2018 and will be sent out on the website and via Twitter, Facebook, and newsletter.
About
Discover our iconic Chicago airport hotel with cutting-edge design, innovative spaces and stylish guestrooms and suites. Experience the convenience of staying at our hotel near O’Hare International Airport, downtown Chicago and shopping destinations, like the Fashion Outlets of Chicago. If you’re visiting for a convention, the Donald E. Stephens Convention Center is conveniently connected to our hotel via the covered skywalk.
Hyatt Regency O’Hare9300 Bryn Mawr Avenue,Rosemont, Illinois, USA 60018
ACen 2019 room rates
Double Bed RoomSingle Occupancy: $219.00Double Occupancy: $219.00Triple Occupancy: $219.00Quadruple Occupancy: $219.00
King Bed RoomSingle Occupancy: $204.00Double Occupancy: $204.00Triple Occupancy: $204.00Quadruple Occupancy: $204.00
Parking: $ 20.00 per day
Parking at the Hyatt is reserved for guests staying at the Hyatt. Parking for hotel guests is currently limited to one (1) car per guest room. If a carpool is possible, it is recommended.

Reservations open at 12:00 PM Central 8/31/2018 and will be sent out on the website and via Twitter, Facebook, and newsletter.
About
Enjoy a freshly baked chocolate chip cookie on arrival in the inviting lobby of the DoubleTree by Hilton Hotel Chicago O’Hare Airport – Rosemont. This Chicago O’Hare hotel is located across from the Donald E. Stephens Convention and Conference Center and only a five minute drive from Chicago O’Hare International Airport. Enjoy complimentary shuttle service to the airport 24-hours a day. Contact the reception desk for shuttle times.
DoubleTree Hotel O’Hare-Rosemont5460 North River Road,Rosemont, Illinois, USA 60018
ACen 2019 room rates:
Double rooms
Single Occupancy: $216.00Double Occupancy: $216.00Triple Occupancy: $226.00Quadruple Occupancy: $236.00
King rooms
Single Occupancy: $201.00Double Occupancy: $201.00Triple Occupancy: $211.00Quadruple Occupancy: $221.00
Parking: $26.00 per day
Parking at the DoubleTree Hotel is reserved for guests staying at the DoubleTree Hotel.