What Should I Do?

Talladega Water & Sewer will respond as quickly as possible to aid our customers when a water emergency occurs.

The customer or homeowner should know where the cut-off valve is located, and inform family members as to its location and how to operate the valve.

A quick shut-off is necessary when making repairs, if a supply line to fixture breaks, a washing machine supply hose ruptures, or if a pipe breaks in the buildings plumbing system. This inexpensive valve, when installed properly, may save the customer a costly repair bill to their home.

Most homes built within the last 15 or 20 years, may already have cut-off valves located on the water service line coming from the meter to the house or building. The Southern Building Code requires the valve be installed on all new homes. The valve should be installed in a valve box (underground installation) with a lid for easy access. Some are located in basements where the line from the meter penetrates the foundation wall. Make sure the cut-off valve is visible, unobstructed, and in good working order.

If you are unsure as to whether you have a cut-off valve on your line, or if it is operational, please contact a licensed plumber for assistance.

NOTE:The curb stop located at the meter should NOT be used as a replacement for this valve. Only Talladega Water & Sewer employees are allowed access to the meter box and operate the valve near the meter.

If you have any questions or would like further information on installing a cut-off valve, please call our Main Office at 256-362-4439. We will be glad to assist you.