Quality

We strive to deliver the highest possible quality in the scientific services we provide to our customers. In order to achieve and maintain a front edge position in providing a high quality custom chromatographic analytical service, Vitas have implemented a Quality management system which complies with cGMP standard, and in 2010 Vitas acquired a manufacturing license for Quality Control testing.

Comprehensive Quality Control on all tests is undertaken, which involves checking all test procedures by using laboratory prepared standard solutions and commercially available Certified Standards. All analytical data are reviewed, maintained and trended to ensure we can quickly respond to any changes or trends in our results.

In addition to this we also participate in inter-laboratory Quality Proficiency Programs when available and relevant. These programs allow us to compare our self with other laboratories and helps ensure standardization of result data.

All quality assurance data held by the laboratory can be examined by our customers according to mutual agreement.

Our Policy

Vitas shall be working for increased satisfaction of all interested parties (including customers, personnel, suppliers, authorities and owners) by establishing their needs and expectations and by acting in a balanced way for fulfilling them.

We shall:

Offer on-time delivery and turn-around-times as well as quality analyses in compliance with or better than required or expected by our customers

Ensure the protection of all clients' confidential information and proprietary rights

Avoid involvement in any activities that would diminish confidence in our competence, impartiality, judgment or operational integrity

Ensure that management and personnel are free from any undue internal and external commercial, financial and other pressures that may adversely affect the quality of our work

Ensure the personnel’s fundamental needs and interests are taken good care of

Have no serious advents due to lack of HMS system or bad compliance with the system.

Have adequately trained staffed and equipped laboratory facility

Develop good relations to suppliers ensuring their products and services don’t compromise Vitas´ requirements and expectations

Ensure compliance with all statutory requirements and regulations applicable to our organization or the services we provide

Continually improve the effectiveness of the quality management system by periodical review