Blesta has many plugins that helps to accomplish features such as support management. The plugins are usually installed under ‘[Settings] > [Company] > [Plugins]’ option, based on the requirement of the web host.

One such commonly installed plugin in Blesta is the ‘Support Manager’. It integrates a ticket system and knowledgebase to allow for clients to request support.

Here, we’ll see what causes the error ‘The file could not be written‘ in Blesta ‘Support Manager’ feature, and how to fix it.

What causes ‘The file could not be written’ error in Blesta

When end customers try to open a new ticket or ‘Add an attachment’ such as an image or PDF to a ticket, they may end up seeing an error ‘The file could not be written’, at times.

This happens usually do to the issues with the folders associated with Blesta and the Support Manager plugin. If the folders are missing or do not have adequate permissions, customers would end up seeing this error.

Blesta needs an uploads folder, which is writable by the web server. Support manager plugin requires a set of folders and sub-folders, which are again writable by the web server.

Now, we’ll see the folder specifications and how to ensure that the error ‘The file could not be written’ does not occur in Blesta.

4) The “system” and a “1” directory in uploads should be writable too. Inside that 1 folder, there has to be a writable folder called ‘support_manager_files’, which is where the support manager upload the attachments.

Though these folders automatically gets created by the plugin, in case of ‘write’ errors, it denotes some issue with the folder permissions.

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