Cannot Use "Directory Smush"

I just updated to the latest version, however when clicking on the new "choose directory" button nothing happens. Please let me know what to do or let me know if you need me to enable access to the site.

Comments 5

I tested in my system, and it seems to work fine without issue. To have a better understanding about this issue, I would like to check your website, and it's configuration. Could you please enable support access, so that we could give a closer look. You can grant access from WPMU DEV > Support > Support Access > Grant Access, or check this manual: http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

Please let us know once you enable access, so that we could get this sorted. Have a nice day. :slight_smile:

Thanks for granting Support Access. I logged in your site and found that "CHOOSE DIRECTORY" button is working fine. I have activated Wp Smush Pro locally also, didn't find any issue. Please clear browser cache & check once again. If the issue is still there , let us know. Tell the process to reproduce the issue also.

Hi there. I discovered that if there are a few images (in my case 3) that needed to be resized, the "CHOOSE DIRECTORY" button was blue and disabled, however once I resized all images then the button turned gray and it was able to work. So I simply chose the wp-content folder, it was going fine until it encountered a weird folder with 2600 images. I tried to cancel this as it was taking forever, however even after resuming, the system cannot get past this. See https://goo.gl/i1XmLu

I can see the issue on your site and I could replicate it on mine - I've send message to developer about this and he will check it and we can see what else can be done. As soon I will get feedback from developer I'll let you know.

How do you rate me?

Thank you for rating your experience!

We’re thrilled to hear you had a great experience with . Would you like to leave a comment about your experience?
Thanks for voting on your experience with , we’d love to get some feedback please.
Ohh no! We’re really sorry to hear you didn’t have a pleasant experience with , we’re always looking at how we can improve and would appreciate you provide some further feedback here please.
Type your feedback here

it's great that you had a positive one. Based on your experience in this ticket would you please be kind enough to rate us externally on: