Reviewsof University Living in Ann Arbor

Overview of Ratings

I am a friend or relative of a current/past resident

My mother was a resident at University Living for the last month of her life. She was treated with respect and kindness from everyone we met. Tanum, the community relations director, is wonderful. During my initial tour, she took time to answer all my questions and was warm and friendly during her interactions with all the other residents. She and Chef Thomas even picked my mother up from her apartment and drove her to her new studio at University Living. During her last month, my mother was very limited in her movement, and spent her entire day either in bed or in the armchair. The dining room was very accommodating and delivered all her meals to her room. The women who run the activities are excellent, and even though my mother was unable to participate in the activities, they would bring her ice cream and check in with her regularly. Although UL is not a nursing home, there is a nursing director on staff and a full time nurse scheduled on the premise at all times. My mother's medications were delivered to her on time by qualified staff. One of the nurses, Nick, took time to sit with my mother on a couple occasions when she had a nightmare. My mother relied on the aides for assistance in going to the bathroom and getting ready for bed every evening. Her attendants were very kind and patient. My mother relied on her hospice team to help bathe her, but the attendants are also able to assist in this regard as well. I was present every day and was grateful for the cheerfulness of the floor supervisor and the medical technicians who helped make my mother comfortable during the last month of her life.

I am a friend or relative of a current/past resident

Care and dining room staff not capable of provi ding consistent individualized attention or residents. The staff does not have specialized education in the care of elderly or dementia. Perhaps 25 %of care and dining staff are excellent. These employees have experience and inate skill in how to be successful in carei g for elderly.
Housekeeping services are erratic. Often cleaning, sheet changing, towel and toilet paper need to be requested. Usually you need to ask more than once for something to be done.
Laundry has been lost. Laundry that was labeled. No particular effort was made to find the list items.
Leadership staff has had frequent turnover.
I would have given 2 stars but the review system would only permit 1 or 3 stars. I could not in good conscious give 3 stars.
The activity staff and front desk staff are very good, capable and invested.
ALL staff are genuinely friendly. But their management, training, and accountability is unacceptable.

I visited this facility

University Living is close to me. It was friendly. They were relatively less expensive than the other one I was at. It was clean but dowdy. I had lunch there, and it was salty, institutional food. It wasn’t awful, but I wouldn’t go out to a restaurant to eat that food.

I visited this facility

University Living was very nice. It was a little farther out, but I thought it was a lovely place. The rooms did not have a full kitchen which was perfect, but they would provide her with a refrigerator and sink. They had storage areas and nice bathroom for the people to go around. The staff was very profession. They were very nice to us. They sat down, talked about everything, and gave us materials. They were very pleasant.

I visited this facility

University Living was OK, but I didn’t see any people walking around, and that turned me off a little bit. It’s a very nice, very friendly place, and I met the chef. The room would have been nice. However, the place was not convenient, I didn’t care for it being on the third floor, and the main thing was it was close to the expressway.

I visited this facility

I visited University Living, and I liked it very much. The staff was very nice, and I looked at one room but it was a guest room. The menu was very nice, and they had a lot of activities. However, they don’t offer religious activities for my mom.

Provider Response

We're so glad you enjoyed your visit to University Living--and we appreciate your kind review. Regarding religious activities, however, we would like to offer a little clarification: We are committed to helping our residents remain connected to their faith communities, and to helping them grow in their personal faith journey. Our residents identify with a variety of religions and cultures, and we view that diversity as a strength. Our activity schedule is a reflection of the diversity of our community. In any given month at University Living, you will find people observing Shabbat in accordance with their Jewish faith, or participating in non-denominational devotions. We regularly welcome representatives from Ann Arbor Church of Christ, Ann Arbor Baptist Church and St. Francis Catholic Church for discussions, services, ceremonies, celebrations and sacraments. In summary, University Living exists to enhance and fulfill the lives of our residents, in body, mind and spirit. Should you revisit us at University Living, we sincerely hope you will take some time to discuss your particular religious needs with our Activity Director and we will work very hard to ensure your mother's faith journey continues.

I visited this facility

I liked that University Living was very clean, had activities going on, and the people I saw seemed happy and involved in activities. I liked that it went from assisted living through memory care. I was concerned for my dad because he has memory issues, so that’s one of the things I was looking for. It seemed like the care was very good there, and the residents seemed very happy. There were activities to help with memory because they specialized in memory care. The people there were very helpful, answered any questions I had, and if they didn’t have an answer, they got back to me right away after they’ve found an answer.

I am a friend or relative of a resident

My brother is in University Living, and it's all very nice. They're very beautifully decorated and kept very clean. They have an exercise room, physical therapy, game room, pool table, jigsaw puzzles, movies, and a whole lot of things going on. I would recommend this community to other people.

I am a friend or relative of a resident

My relative is in University Living for about three months. I like the caring community. I think it is well rounded and efficiently run, and their group is young. I will recommend it to others. They have quite a bit of activities. They have outdoor swimming, and they take them outside by bus.

I am a friend or relative of a resident

I guess the bottom line is that they have had a lot of activities that we felt my aunt would get involved and be active. She says right now, she's complaining that it's not how it was in the beginning. But I think a lot of that is because she doesn't want to be there, and she wants to be at home. I tried the food at least once when we initially moved her in. The food looks pretty good.

I am a friend or relative of a resident

This is one of the best Facilities I've ever experienced. The staff is friendly, the facility is clean. It's an updated facility. It reminds me of a club, or an upscale retirement home. I've been to a few nursery homes, and this one is different from any home I've ever been in. The food looks like something anyone would eat. It's always energetic, and clean. The only negative I have about this Facility is that its's a little expensive. But, this facility has memory programs, fitness programs, and independent living. This facility even has a hair salon! Hands down the best Nursing home I've ever seen, or been in. If you step inside this building it'll remind you that you're in Ann Arbor; very upscale. The whole time my family member lived there, there was never anything that came up missing. The residents always seem satisfied, and up-beat. My Great Great Auntie always had a smile on her face when we came to visit. She never had anything bad to say about the staff, or the facility. I highly recommend University Senior Living, it's worth the price.

I am a friend or relative of a resident

University Living, in my opinion, was excellent, as far as assisted living facilities go. The staff was caring and friendly with the residents, and we rarely had any concerns regarding them, nor their availability when we needed assistance in any way. I also like that the facility had several enriching activities and programs for interested seniors (including current events classes/discussions and of course, regular Bingo and other games), and that they have a "gym" area for physical therapy and general working out. They seemed very focused on the physical as well as the mental and social aspects of elderly life, and that was really refreshing to see.

I am a friend or relative of resident

About four years ago I started looking for a place for my mom. The facility fit her very nicely. It had a more modern look for her and everyone was very nice. The activities, food and staff was a good fit. If I had any questions they were addressed promptly. What I liked the most is I could come and go whenever I wanted. This was her home with no "visiting" times. As time went by I felt like part of a larger family. Another difference was having college students who came in to volunteer with the residents and all the outside musical groups that would perform for all. It was a very good choice for our family. I would highly recommend University Living.

I visited this facility

Good amenities. Decor was slightly out dated but the place was kept up nicely and to high standards. Lots of social programs and activities for residents. Good community-outing opportunities. There seemed to be a lack of activity on the "dementia care/memory care" unit as compared to the rest of the facility.

I am/was a resident of this facility

This is the 2nd assisted living facilities we stayed in AA. We chose University Living after carefully selections and several onsite visits by our family. This place is not "cheap" but it has adequate and well scheduled and managed care service staff. The foods here are very good and provides good menu selections. Being an architect/planner myself, I was surprised the entire facility is very well designed and functional. With my own critical eyes, I can not make any suggestions for improvements.

I am a friend or relative of resident

We were impressed with University Living from the moment we had contact with their Marketing Director. From that day on and for the next 5 years they were accommodating, compassionate, proactive, personable and highly professional. From the Directors to the Care Staff, from the Nurses to the Food Servers, to the Administration and the House Keeping, they cared about their residents. Mum could be a handful. She was a strong personality and a bit of a "collector". No matter how difficult the situation became, they never lost sight of her individual needs and desires. So many kind and thoughtful acts were initiated to promote her health, happiness and well being it is hard to list them all. Mum ending up having to move out a couple of times for hospitalizations and rehab, but we always brought her back home because we knew UL was the finest care we could provide for her in SE Michigan. I can recommend University Living with out hesitation. Professionally I perform Animal Assisted Therapy so we have been in every nursing home and assisted living facility within 30 miles. UL is our top choice for loved ones.

Friend or relative of resident

My grandmother lived at this facility for over 2 years. She was diagnosed with alzheimer's several years prior, and we were desperately seeking a place where her condition could be tolerated. This living area was very homely in the respect that the furniture was up to date, the meals were provided with a tasteful air, and all the other seniors lodging there seemed relatively tranquil. The main drawback with this place was the monthly cost and the heckling presented concerning my grandmother's disposition. Indeed, she wasn't the easiest person to have roaming the hallways, but the staff seemed overtly critical in regards to someone who had a severe case of dementia and who recently lost her husband due to the same ailments. After two years, we had to move her out of the living facility. However, they provided enough patience during this time for me not to feel entirely resentful over the situation. In short: not the best, but not the worst.

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University Living in Ann Arbor

Life at University Living offers spacious, private apartments, along with comfortable living spaces throughout the building. We offer a wide array of amenities and social options that are customized to support the independence of all of our residents.

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