Apple has staked its reputation on tight control of a few carefully designed, faultlessly executed products.

Now, as Apple expands its reach from computers into music, video, consumer electronics and phones, it's getting harder and harder for the company to make sure all of its products "just work," as its marketing slogan goes. Its growing army of customers is getting more difficult to satisfy, and they're finding a host of new problems, ranging from tapeless camcorder issues to buggy iPhones.