Refund

So I am having an issue with a refund that took place on June 1st. I asked the person who issued the refund how long it would take to get the fundsvback to the account and they told me that it would take no more than 5 days for the funds to hit the account. Well i have been checking my account balance every day to see if the refund has hit and it had not as far as balances were concerned. But this morning, I checked my transactions and I show that you guys actually returned the funds on June 3rd. But the funniest thing happened the money was taken out for a Merchant Credit Hold For Reveiw at the exact same time. So I have been on the phone with my card because I thought it was on their end, when in fact it is on your end. At least thats what they told me and that it looks like. I would really appreciate some feedback on this promptly.

Re: Refund

Welcome to our forums, and thank you for connecting with us for assistance. I know whenever I return a product to any store, I’m hopeful the refund will be available in my account as soon as possible. It sounds like this refund you’ve been waiting for might be taking a bit longer than we’ve originally anticipated, so I’ll be happy to offer any assistance I can.

As outlined in our Return & Exchange Promise, depending on your bank’s processing time, it may take up to 7 days after we’ve processed your return to reflect on your account. If your return was processed on June 1, we may not have reached day 7 quite yet, but I’d like to take a look at your return further, to make sure there aren’t any further delays with your refund.

For me to locate your transaction, I’ll need a few pieces of additional information from you. If you could use the blue “Private Message” button in your signature to send me:

Your first and last name

Your phone number

Your email address

The “Customer Service PIN” located at the bottom of your receipt

This should be enough information for me to begin my research. As I mentioned, you’ll want to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to desktop view to see this button.

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!