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Merivale Medical Imaging, Ottawa Reviews (5)

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By non-member118559 on
Aug 03, 2016

Bone density

Booking- Despite having a brief wait on the phone, the booking agents were excellent. We were waiting for a fax from my doctors office and within moments of receipt they had called me to schedule things. The Montfort Hospital had booked me for January 31 2017 for my bone density while MMI had appointments open all week. I am going today. Will write back after my appointment with further review.

This will be the fourth time I have used this facility and have never had a bad experience.

I would like to thank everyone at the clinic for the timely appointments, to all the follow ups. Sometimes its a little overwhelming waiting to hear good or bad news but all in all it was a good experience. Thanks again.

I totally agree, this operation was once 'One of the Great Ones', based on my recent experience those days are done. One booking agent couldn't get the type of tests requisitioned correct and I'm still waiting to clear up yet again another appointment duplication. Wait times are reflective of a hospital emergency department.

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By non-member69458 on
Mar 04, 2014

Frustrating to book

I haven't had my appointment yet. It took several weeks just to get a real person on the phone. I'd call, wait through their "greater than usual call volume" message, wait more until the only option is to leave a message, I would leave a message, get a callback a day later that I'd miss because I was at work (they had both numbers, but only tried one), then I'd have to go through the whole process over again because they only try once to return my call. It got to the point where I was afraid to use the bathroom in case I would miss the one return call! It was extremely frustrating and it took several weeks to finally get an appointment. Every time I call, regardless of time of day, they are experiencing greater than normal call volumes. Maybe it's time to hire another receptionist/scheduler. Alternatively, they could set up the system to allow callers to leave a message without waiting on hold first. Had my doctor not expressed a clear preference that I get my images here, I would have gone elsewhere.

Efficient clinic. Didn't have to wait long to get an appointment and hardly waited at all once I arrived at Merivale for my test. Staff were friendly and polite - from the booking clerk, to the front desk staff, to the technologist who performed my scan.

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Additional business details

Email address: info@mmimaging.com

Merivale Medical Imaging Inc. (MMI), is a modern diagnostic imaging centre serving the greater Ottawa and Ottawa Valley areas. We offer a variety of outpatient imaging services to assist you and your doctor in making the best possible choices regarding your health. Our state-of-the-art digital equipment, complimented by a staff of highly trained technologists and physicians, ensures high quality results in an environment that is both friendly and professional. Our reputation is one built on excellence and an uncompromising commitment to providing superior service. We boast short waiting lists and on-time appointments with flexible clinic hours to suit the diverse needs of our patient population.