Everyone who goes out to work needs to know what we teach on this course:

How badly a small minority of people at work can behave

Who are these people? What do they do?

The lessons of over 40 years of the psychology on how a toxic culture develops and why even good people can behave abusively

How a toxic culture drains efficiency, care, fun, energy and creativity out of the workplace

The scale of abuse directed at employees but also at clients

The cost of this abuse such abuse to employees, clients and to budgets

What organisations can do to prevent all this: The simple (but not easy) steps to creating a positive workplace culture

A new approach to stopping the drain on efficiency, care, fun, energy and efficiency at work.This new programme is offered either as direct training brought to your organisation, or you can apply for a place on an open course. To find out more please use the contact form on this website.The new course is a major leap forward from traditional training that underestimates and misunderstands the problem. Traditional training tends to use inadequate and misleading words like "harassment" or the word that makes us think of schoolchildren, "bullying".What you will learn:

By the end of this one day course you will know:

1. The problem.

Who is responsible

Toxic personalities and what they do

Extreme personalities: the 1% of the workforce (more in some professions!) who have no conscience and lie, deceive and treat others with heartless cruelty to further their own ends.

How even good people in toxic workplaces can do bad things. How the dark side of human nature so easily emerges in groups

The research, the psychology, the 30 years of evidence that almost everyone ignores

The shocking fate of those who raise concerns about abuse, or fraud or even deaths at work. The Discredit – Banish – Silence process applied to whistleblowers.

​2.The cost of toxic workplaces.

A quarter of the workforce in Britain, America and Australia are abused. These are typically the most skilled and competent staff.

Everything we assume will stop the problem – speaking to the abuser, to management, or to HR – are no more effective than doing nothing.

Three quarters of the victims of abuse at work are forced out.

The abuse at the Winterbourne View care home and Mid Staffordshire hospital are the tip of an enormous iceberg. Over 100,000 complaints of care home abuse are made in Britain every year.

Over 5,000 gagging orders have been signed by NHS and local authority staff in recent years. Most, it’s thought, signed by whistleblowers hounded out of their jobs.

In other words, a toxic workplace culture drives out the best staff. The most skilled and competent staff and the whistleblowers, those few brave staff with the courage to speak up about bad practice, leave.

Efficiency declines, energy, fun, creativity and care drain out of the workplace.

Stress levels, sickness and absenteeism rise.

And all of this has been calculated to cost the UK economy at least £18 BILLION a year.

3.The solution.​

A solution that is not easy but so obvious you will think, Why have we not always done this?

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