I cannot access the network service content in the Google Play Store, Movies/TV, Music (Google Play), YouTube or Games applications

These applications require an Internet connection and the correct Date & time settings. Follow the steps below to make sure that your TV is connected to the Internet and that the Date & time settings are correct.

To check network status:

Press the HOME button on the remote.

Select Help, then press the Enter button.

Select Internet connectivity symptoms, then press the Enter button.

To set date and time:

If Sony's Android TV is connected to a network

Press the HOME button on the remote.

Select Settings, then press the Enter button.

Select Date & time in the SYSTEM PREFERENCES category, then press the Enter button.

Set Automatic date & time to On.

Set Time synchronization to Use network-provided time.

If your Sony's Android TV is not connected to a network:

Press the HOME button on the remote.

Select Settings, then press the Enter button.

Select Date & time in the SYSTEM PREFERENCES category, then press the Enter button.

Set Automatic date & time to Off.

Manually adjust the Date and Time.

NOTE: If the Date & time settings are not correct, these functions may not work properly: