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Printers

Printer repair questions? Ask IT technicians for answers ASAP

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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

What the error is, determines what to do about it. If it is a new printer, and you have set it up according to instructions, then if it says 'printhead error', double-check that you removed packing inserts from inside the printer - and if it can't be blamed on that, the printer is defective from the vendor or store and you should pack it up again, inform them by phone at once about the defective status and the error code it showed, and ask for a return-and-exchange arrangement. (Leave this message, regardless of the hour, to get the notice 'delivered' to the vendor or store as soon as possible.) Then return it to the store and get a refund, or an exchange for another printer - in working condition! - of the same model or same capabilities and value.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond, and I will help you further - be sure to mention exactly what error the printer shows, and whether it is New or Old/Used/etc.

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About a year ago, I bought the HP Office Het 6500n E709 N and it took forever (w. 3 different tech guys to do it and lots of hours) to get it to print wirelessly (and work out the problems w/ the scan… read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.