Product Description

Shipping information

We know how important it is to receive your Funko Pop Vinyl in the best possible condition, thats why we use double walled boxes and bubble wrap to make sure they reach you in the best possible condition.

All of our packages are dispatched on the next working day, where possible, and are delivered by courier. Prices are as follows;

United Kingdom

48 Hours

Tracked and Signed

£5.00

Next Working Day

Tracked and Signed

£15.00

BFPO

Tracked and Signed

£15.00

Overseas

We ship worldwide using a Tracked and Signed service and we're experienced in packing to provide your items with the proper protection while they make their journey.

Any import fees are the responsibility of the buyer and are not included in shipping cost.

Sorry we cannot declare "GIFT" or reduce the value on any Customs Documents.

Africa

Tracked and Signed

£25.00

Asia

Tracked and Signed

£25.00

Europe

Tracked and Signed

£15.00

Ireland

Tracked and Signed

£15.00

North America

Tracked and Signed

£25.00

Oceana

Tracked and Signed

£25.00

South America

Tracked and Signed

£25.00

Once you've placed your order, you'll receive confirmation via email which is followed up with tracking information from our couriers.

Lost Deliveries

If you believe your item may be lost, please contact us immediately, but note that the process for dealing with lost items takes a minimum of 21 days before they can be classified as lost by the Courier. All orders are sent tracked and signed for.

Damaged Items

If your shipment arrives damaged we must be notified within 2 days of package receipt for further guidance please see our Returns & Cancellations page.

Returns

If you are unhappy with your purchase, you may return it for any reason within 14 days of receipt there are some exceptions to this, which are highlighted below. Buyer is to pay for all shipping costs for any returned item and shipping is non-refundable for any return.

Returned items will be subject to a 15% restock fee

Returns are not accepted for any reason after 14 days of receipt.

We do our best to hand pick quality items, however you might not receive a perfect box. There may be shelf-wear, creases, or slight imperfections. There can also be minor issues with paint & flocking. Unfortunately, we will not be able to exchange items due to imperfections.

We ship everything in double walled boxes, bubble wrapped and padded where need, to try to ensure they arrived in top condition sadly we can not always make sure that the couriers treat your parcels well, should an item arrived with minor dents or creases, we simply can not replace these, as it would be too expensive for either party, and we would of taken every care in protecting the item when it left us.

All returns will be refunded as store credit (accessible via your account) and not to your original payment method; unless specifically requested at the time of your return request. Any and all discount codes or member rewards are non refundable and cannot be reinstated.

Returns Exceptions

Chance of a Chase Exclusive orders - where a chance of a Chase variant is offered by Collekt, they are shipped at random and have no guarantee of receiving a chase with purchase. These orders are not eligible for returns or exchanges.

Clothing - Any clothing item ordered can only be returned if unopened in its original packaging. We are unable to accept returns or exchanges on clothing which has been removed from its packaging.

Please contact customer service before returning any item.

Cancellations

In the event that you wish to cancel part or all of your order you may do so by contacting Customer Services, however, all cancellations (for any reason) are subject to cancellation fees.

If you cancel all or part of your order within 14 days of placing the order a 25% cancellation fee will be incurred. After 14 days a 50% cancellation fee will be incurred.

As much of our stock is bought to order, these fees are necessary to ensure against loss of value to Collekt.

All cancellations will be refunded as store credit (accessible via your account) and not to your original payment method; unless specifically requested at the time of your cancellation request. Any and all discount codes or member rewards are non refundable and cannot be reinstated.

Preorder information;

If the item you would like to order has Preorder in the product description, please read the following:

If an item listed as a Preorder, this means that this item is not in our warehouse but will be arriving in the future.

The estimated shipping date will be stated in the title of the item. Keep in mind that this is an estimate and subject to change.

All preorders are charged when your order is placed. This will secure your items and preorders are shipped first when product arrives in the warehouse.

If you order in stock and preorder items in the same order your order will ship once ALL items are in stock.

﻿﻿Preorders are generally shipped the next business day after arriving in our warehouse.

Exclusive limited editions, including Convention exclusives are sometimes subject to allocation by Funko, meaning that there is limited stock to go round and not all retailers will receive all items requested. If this occurs for a product we will highlight it in the product information but you shouldn't be put off ordering, if for any reason we are not allocated the stock we will give you a full refund.

If you have any further enquiries relating to preorders please feel free to contact us.