Professional: email retention archive

About Email Retention

Email retention is a feature that provides a tamper-proof copy of every email sent or received, accessible only by administrators of the account. This feature is only available to Professional accounts (and legacy business accounts). The system is flexible enough to meet the demands of most industries:

Retention archive can be enabled or disabled per account.

Email is retained in special read-only folders that can not be altered by any user, but can be viewed by an administrator.

Enabling or disabling retention also generates an email, so you can confirm that retention has not been tampered with.

Flexible retention policies are available, so you can decide how long to keep emails based on your business/industry requirements.

Professional accounts: no charge for enabling retention.

Legacy business accounts: prices are based on the storage you use: $2.50 USD per account, per GB, per month (see below for more details).

How to view retained emails

In the folder list on the left is a list of users with retention enabled, with a sub-folder each for sent and received email.

Retention pricing: legacy business accounts

Note: Professional plan accounts have no charges for email retention.

For accounts on our legacy "Business" plan, our pricing for email retention is based on the total size of email retained for a user.

The price is calculated and charged on the 1st calendar day of each month. For each user archive, $2.50 is charged for each gigabyte or part thereof in the user's retention account.

To check the amount of storage used, view the account archive (Go to Settings → Users, then use the View email retention archive link.). Beneath the list of folders in the side bar there is a summary of the storage being used.