Free shipping on orders over $30!

Free Shipping Over $30

Free shipping is valid on orders with a subtotal of $30 or more when shipped to a single address, and after promotions and discounts are applied. Gift cards, shipping, and taxes do not qualify toward the minimum purchase requirement. Offer is subject to change without notice and excludes shipments of The Match Up. Orders not eligible for free shipping are charged a flat shipping fee of $5.95 for the entire order.

Buy One, Get One Promotion

For every one qualifying product, you get another qualifying product of equal or lesser value free. Multiple use allowed. Discount applied at checkout. Qualifying products are Heart Lock It, Love Unconditionally, Getting Rich, Every Rich Way, Big Love, Big Softie, Gaining Strength, At Full Strength, Easy Glider, Gliding Glory, Vibrant and Soft Travel Trio, and Body and Bounce Travel Trio. Products added before the offer expires to existing future scheduled orders will still receive the credit when the order is processed. Offer cannot be combined with any other offers or discounts.

NOTE: Your frequency and processing date operate separately, so changing the frequency of your plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order. Click here to learn how to change your delivery frequency.

Log in and go to My Account in the upper-right corner of the screen. On mobile, this menu will be found at the top left of the screen.

Select "Upcoming Order." .

Click the arrow underneath "Color Frequency."

Use the "+" and "-" icons to adjust to your desired frequency, and then click "Done."

Lightlab Clients:

For best results, your highlights are always sent with your base color shipment. To adjust how often you would like your highlights to be sent with your base color:

Under "Lightlab Custom Highlights," click your current frequency.

In the dropdown menu, determine how often you would like your highlights to ship with your base color (e.g. every 2nd, 3rd, 4th, etc., color shipment).

NOTE: Your frequency and processing date operate separately, so changing the frequency of your plan will not automatically update the processing date of your next order. Your new frequency will take effect after your next hair color order.

Click here to learn how to reschedule the processing date of your next order.

Log in and go to My Account in the upper-right corner of the screen. On mobile, this menu will be found at the top left of the screen.

Select "Upcoming Order."

Click "Turn Off My Plan," located at the bottom left of your plan list. Follow the prompts.

NOTE: You will be prompted to either remove or continue to receive any items currently included in your plan.

DID YOU KNOW?

We have a color happiness guarantee! We'd be glad to send you a complimentary color reformulation. Just let us know! Plus, you receive 20% off all autoshipped items and free shipping on orders over $30.

Browse our products and click the product you wish to add to your plan.

Under "Purchase Options," select how you would like to purchase the item. You can ship it immediately, add as one-time addition to your upcoming order, or autoship the item by adding it to your plan for 20% off.

NOTE: You can skip or remove any item in your plan by selecting "Upcoming Order" in your account and clicking on the "Edit" button next to the item.

Free shipping will be automatically applied to any one-time or autoship order subtotaling $30 or more. Products can be added to your upcoming order up until midnight before the order is set to ship. Your Upcoming Order page displays whether you have qualified for free shipping, or the amount that is required to reach the free ship threshold.

Have questions? Give us a call at (866) 550-2424 Monday-Friday, 8am-6pm PT or Saturday, 9am-5pm PT

To minimize the risk of an allergic reaction, we strongly recommend following these precautions. Instructions on how to perform a skin allergy test are included in the Product Safety & Usage insert in your Perfect Match Kit. We've also included the instructions below:

Clean an area the size of a quarter in the bend of your elbow with soap and water. Pat dry.

Using a plastic utensil (not a metal utensil), mix a few drops of the hair color developer with a few drops of hair color in a plastic or glass container.

Let the test spot dry. Do not wash, cover, or disturb the area for 48 hours.

Examine the test area periodically over the next 48 hours.

If you experience any reaction in or around the test area, such as redness, burning, swelling, or irritation, do not color your hair until you consult a doctor. You may also contact us within 30 days for a refund.

To preview your hair color results, we suggest you perform a strand test. Instructions on how to perform a strand test are included in the Product Safety & Usage insert. We've also included them here for your convenience:

HAIR COLOR STRAND TEST:

Put on protective gloves.

Choose a strand of hair to test. It's best to choose a strand that will not be clearly visible with your typical hairstyle.

Separate the rest of your hair using plastic clips so that the strand does not touch the rest of the hair after the hair color is applied.

If you are happy with the color, proceed to the full application as outlined in your personalized instructions. This should be done no more than 48 hours after the strand test is complete.

LIGHTLAB STRAND TEST:

Put on protective gloves.

Choose a strand of hair to test. It's best to choose a strand that will not be clearly visible with your typical hair style. Most people are comfortable choosing a strand from the back of their head.

Separate the rest of the hair from the strand using plastic clips so that the strand does not touch the rest of the hair after the lightener is applied

Apply to your chosen strand by following the process outlined in your personalized instructions. Using a plastic utensil and bowl (not metal), mix half teaspoon of lightener and 1 teaspoon of activator for the strand test. Tightly (and immediately) recap the activator bottle.

Using enough toning mask to saturate the strand, apply and rinse as indicated in your personalized instructions.

If you are happy with the shade, proceed to the full application as outlined in your personal instructions within 48 hours.

We're here for you.

Give us a call at (866) 550-2424Monday-Friday, 8am-6pm PT or Saturday, 9am-5pm PT to speak with our Support team.