Protecting our buyers and sellers.

We know sometimes things don’t go smoothly as planned. That’s why our Buyer Protection and Seller Protection help you pay and get paid with peace of mind, knowing your transactions are more secured.

Buyer Protection

If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection can cover your eligible online purchases, on eBay or on any other website, when you use PayPal. Conditions apply.

For more information on the specific terms of the Buyer Protection applying to you, see our User Agreement.

What's Covered?

Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead.

What's not Covered?

Items like real estate, motorized vehicles (of any kind), custom made items, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal's policies. You must open a dispute within 180 days or you will not be covered.

General Guidelines.

Disputes can be opened for certain, tangible and intangible goods

Full item cost has to be covered in one payment

The buyer can open a dispute within 180 days of the date the payment was made

If the buyer and the seller cannot reach a mutual agreement, the dispute can be escalated to a claim within 20 days after opening the dispute

Buyers cannot open several disputes for the same payment

Refunds.

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.

We're Here For You.

Get our full support for unauthorized transactions, claims or any other concern you might have. Just reach out to our Customer Service.

Seller Protection

If you received an unauthorized payment or a buyer claims he never received his item, our Seller Protection can help you get the full amount of an eligible payment., subject of a claim, chargeback, or reversal and waive the chargeback fee, if applicable. As long as you meet the eligibility requirements, you may be protected.

Terms and Conditions

Seller Protection can cover tangible and intangible items (including services, travel and tickets) paid for in one installment with PayPal and, where applicable, shipped to the shipping address registered during the transaction (see our User Agreement).

Documentation to be provided

A - Tangible items:Keep the proof of postage and proof of delivery for the goods that you sell. They may be requested in case of a dispute.B – Intangible Items (including Services, tickets, and travel):We will ask you to provide proof of delivery or use of the object sold by the customer or, as the case may be, proof that the service provided was properly implemented.

Exemptions from the program

Our Seller Protection program does not cover:

items not authorized by our Acceptable Use Policy or prohibited by law

Identify high-risk behavior: multiple orders to the same address in a short space of time, orders for high-risk countries, etc. In case of doubt, do not hesitate to call your customer to check the contact information and the identity of the card holder. If you think it is a fraud, cancel the transaction and do not send the order.

We're here to help

In case of unauthorized transactions, buyer claims, or any other problems you may have, we will help you find a solution. Contact our Customer Service.Contact us

Your safety is our priority.

No matter where you shop, our security is always the same. So buy with peace of mind from thousands of online stores around the globe. The world is yours.

Chargebacks.

A buyer may request a chargeback or fund reversal from PayPal, or his credit card company, but he may not pursue both at the same time or seek a double recovery. PayPal may put a hold on the funds in the seller’s account to cover a request. We're here to help and will inform you of every step of the process to resolve a case.

Security around the clock.

We monitor every transaction 24/7 to help prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind our next-level encryption. If something seems suspicious, our dedicated team of security specialists is immediately on it to help protect you from fraudulent transactions. And remember, we never ask for any sensitive information from you in an email.

Your information is secured.

When you pay with PayPal, your financial information is never shared with the seller, and you can pay using only your email address and password. If you forget your login, you can recover it by yourself or contact us if you need help.

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