velofix DIRECT is a bike build and delivery program offering a convenient, premium service experience for Brooklyn Bicycle Co. customers buying a bike online.

You can now experience all the benefits of buying your bike online, but enjoy the convenience and one-on-one interaction of having the bike shop and certified mechanic come to you. Simply order your bike online, select the velofix DIRECT delivery option upon checkout and velofix will show up at your home or office to build and deliver your bike.

Once the bike is out for delivery, velofix will call you to schedule a delivery. Please note that the delivery time is typically 2-5 days after the bike has arrived at your local velofix location. Your certified mechanic will take the time to assess the bike for damage and warranty issues, will build and tune the bike, then deliver and size the bike for you at the location, date and time you selected.

Choose your Bike

Select from a variety of Brooklyn Bicycle Co. bikes and frames that suit you best.

Delivery

Select velofix DIRECT as the delivery option at checkout and velofix will contact you to schedule a delivery time, date and place. velofix will show up at your door with your perfectly tuned bike, in race/ride ready condition, at the exact time and date specified by you.

30 day follow up

Reach out to your local velofix Mobile Bike Shop within 30 days of their initial visit to book a complimentary service follow up.

Returns

Returning a bike is a mess! If you choose velofix DIRECT as a delivery option, velofix will take care of your return.

Warranty

If for any reason your bike needs warranty work, velofix is there to assist. By choosing velofix DIRECT your bike is taken care of.

Service

Every bike needs service once in a while. To make sure that your bike continues running smoothly, book an on-site service by visiting www.velofix.com.

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Awesome service to have a professional build and tune a new bike for you at your location. Jeremy the bike tech was extremely helpful and went over my bike from the ground up in his very cool mobile bike shop, answering all my questions, and gave me instructions and tips on all the bike’s features. I would definitely hire Velofix for any future bike purchases, 5 Stars!

Jason F.

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