AndroidMake sure it matches your current location. If it does not, remove your device case or cover and place it near an open area like windows, disable any battery saver settings and make sure your device's Location Settings mode is turned to High Accuracy.

Update your map App

Open Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. Open Google Play and tap My apps & games. If an update is available for your map app, tap Update.

AndroidOpen Settings, look for Software Updates and tap Manually Update. This will search for available updates, and update your Android OS as required. Open Google Play and tap My apps & games. If a Grab update is available, tap Update.

iOSOpen Settings, look for General and tap Software Update. Update your iOS as required. Open the App Store and tap Updates. If a Grab update is available, tap Update.

Restart App

AndroidHit the Recent apps button, find Grab and swipe it to the side to close the app. Re-launch Grab.

iOSDouble-press the Home button and find Grab then swipe the app up to close the app. Re-launch Grab.

Restart Phone

Press and hold the power button to turn off your phone. Press the power button after a minute to turn on your phone and launch Grab.

Clearing the App's Cache

AndroidOpen Settings, tap Apps and look for Grab. Scroll to the bottom and tap on Memory to show the CLEAR DATA and CLEAR CACHE buttons. Tap on both to clear memory and cache.

Reinstall App

AndroidOpen Google Play, search for Grab and tap on the app. Tap on Uninstall and wait for it to complete. Once it is done, tap on Install and tap open once it is done installing.

iOSPress and hold the Grab icon until an X appears on the top left corner of the icon. Delete the app before going to the App store, search for Grab and installing it. Tap open once installation completes.

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Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.

Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.