FixMyTransport

“Please help me persuade Southeastern to not have cheaper fares for going further” – Shaun McDonald

Description

You can get a cheaper super off-peak fare to London than to a destination before London, which is a shorter distance. Why is this? Why should I have to be in the know that I should by a ticket to London Terminals rather than Bromley South, and just get off early?

DVP-BMS Anytime Day Single (cheapest) is £25.10 or £33.90 if you want to be able to use the HS1.
DVP-London Terminal has a much bigger range of fares including the Super Off Peak Day Single, which is £19.90, with the Off Peak Day single being £29.40.

Why are the cheaper super off peak fares not available on shorter journeys to for example Bromley South, Orpington and other nearby stations?

You can get a cheaper super off-peak fare to London than to a destination before London, which is a shorter distance. Why is this? Why should I have to be in the know that I should by a ticket to London Terminals rather than Bromley South, and just get off early?

DVP-BMS Anytime Day Single (cheapest) is £25.10 or £33.90 if you want to be able to use the HS1.
DVP-London Terminal has a much bigger range of fares including the Super Off Peak Day Single, which is £19.90, with the Off Peak Day single being £29.40.

Why are the cheaper super off peak fares not available on shorter journeys to for example Bromley South, Orpington and other nearby stations?

Fixmytransport have forwarded to us your enquiry about Super Off Peak Return fares.

I should confirm that Super Off Peak Day Returns are promotional fares (they used to be called 'Pricebusters') and they are only valid travelling to the London terminal destination marked on the ticket. It is not valid for alighting at Bromley South or any other intermediate station. The ticket was designed to encourage off-peak travel (after 10:00am) from outside the London area to central London, so it is not a ticket that can be purchased for travel between a station in the London zones and a London terminal. Essentially, the ticket will state the destination as a specific London terminal, such as Victoria, not 'London terminals'.

Once again, thank you for contacting us and I hope you find this explanation helpful.

Yours sincerely

Charles Higham

Customer Relations Officer

Southeastern

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Fixmytransport have forwarded to us your enquiry about Super Off Peak Return fares.

I should confirm that Super Off Peak Day Returns are promotional fares (they used to be called 'Pricebusters') and they are only valid travelling to the London terminal destination marked on the ticket. It is not valid for alighting at Bromley South or any other intermediate station. The ticket was designed to encourage off-peak travel (after 10:00am) from outside the London area to central London, so it is not a ticket that can be purchased for travel between a station in the London zones and a London terminal. Essentially, the ticket will state the destination as a specific London terminal, such as Victoria, not 'London terminals'.

Once again, thank you for contacting us and I hope you find this explanation helpful.

Yours sincerely

Charles Higham

Customer Relations Officer

Southeastern

***Your feedback is important to us, so we would be grateful for a minute of your time to complete our contact handling survey. Please click on the link below.***

Please do not reply to this email. We are unable to respond to emails we receive at this address. If you’d like to email us another question or comment please use our email contact webform:

Disclaimer

This e-mail and any attachments (together "this E-mail") are strictly confidential and intended solely for use by the individual or entity to whom they are addressed. Unauthorised use of this E-mail (including disclosure, copying and printing for any reason) is strictly prohibited.

Southeastern denies any responsibility and liability in relation to the transmission and use of this e-mail to the extent permitted by law. Any views expressed by an individual within this e-mail do not necessarily reflect the views of Southeastern.

Any e-mails sent to Southeastern personnel may be monitored by systems or persons other than the addressee for purposes of ascertaining whether they comply with Southeastern’s policies.

If you have received this e-mail in error, please notify the sender immediately by e-mail, facsimile or telephone.

Shaun,
I just did a query on the National Rail Enquiries web site and for the Super Off-Peak Day Return from Dover Priory to London Charing Cross, the "Ticket terms & conditions" states "A break of journey is allowed on Super-Off Peak Day tickets unless otherwise indicated by a restriction shown against the ticket's Restriction Code." At the end of this page there is a link to the document describing the restriction code, in this case F4:
http://www.nationalrail.co.uk/pdfs/SRR_F4.pdf
I cannot see anything here which would lead to the Southeastern's claim that “It is not valid for alighting at Bromley South or any other intermediate station”.
Paul (FixMyTransport Volunteer)

Shaun,
Further to my earlier comment, if this is right (you are allowed to get off at Bromley South) then there is a risk that this is not what they intended and they could simply change the rules if they realise.
Paul