Most appliances and mechanical equipment need to be prepared by a licensed professional before being moved. Your Moving Consultant can make these arrangements for you.
It is important to remember that appliances or mechanical equipment not serviced by a professional travel at the owner's risk for internal damage.
It is your responsibility to clean out the fridge and stove prior to servicing and to ensure all appliances are completely emptied.

On loading day, the Driver and his crew will arrive to wrap and prepare your furniture for loading, Your United Driver is a trained professional and is responsible for
managing the loading and unloading of your shipment. Packing services shall not be commenced before 8:00 a.m.

It is recommended that you are present for all phases of the move. If you cannot be present during each step of the move you will need to sign off on who will responsible
for overseeing each phase of the move.

Yes. A delivery spread is calculated based on the weight of your shipment and the distance traveled. Your Moving Consultant strives to arrange delivery on the date your request.
If delivery is delayed for any reason, beyond the guaranteed to you, United will reimburse reasonable expenses for food and accommodations until we deliver your shipment.

In the event your shipment can't travel directly from origin to your new residence, United can arrange to place your belongings into storage until you are ready to receive them.
United Movers are equipped with completely secure and clean warehouses. Storage is at an additional charge.

Upon arrival at destination, the Driver will provide you with an Inventory Listing called a Bingo Sheet. The crew will call out the item number as they bring an item into the house.
It is your responsibility to check off the item on the Bingo Sheet to ensure everything is accounted for. Any loss or damage should be noted on the Driver's copy of the Inventory Listing
in the section called Exceptions on Delivery.

United Van Lines will take every precaution to transport your household goods without incurring damage. If a claim does arise, you can file your claim electronically
through our website or alternatively, contact our office at 1-800-668-5544 and a claim form can be mailed to you.