Vendor Details

WAGsys Technology

wagsys.com

Founded 2005

United States

About CIVICgov

Designed by Active Municipal Inspectors, CIVICgov offers powerful, yet easy-to-use features that allow for the complete management of the building and code enforcement process. Our modules include Fire & Safety Inspections, Permitting, Code Enforcement, Violations, Complaints, a Work Scheduler, Citizen & Contractor Access Portal, GIS Mapping, Planning & Zoning. CIVIVCgov is totally mobile, and many departments can share the information. We have100's of reports and forms that can be customized.

Pros: Ease of use. We do 30 municipalities with this system and it saves a lot of time.
Used for scheduling and permits. Very easy to navigate.

Cons: We have only experience one problem with the system and it was system wide. We have more problems with our internet provider.

Overall: Document ease of finding

A positive experience from day 1. Feel free to contact me if you have questions about our experience

Jan 22, 2018

Chad Lawry

Deputy Fire Marshal

Vancouver Fire Department

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The CivicGOV product we are using is specifically designed to meet the record management needs of the Fire Marshal's Office. It fully incorporates our adopted State and local codes and facilitates our paperless inspections and invoicing. It also facilitates mobile printing for fire lane and fire code violations.
It manages fire protection system Inspection, Testing ' Maintenance reports and allows fire protection system contractors to upload reports directly to the system for review and enforcement follow-up. It incorporates an Apple mobile app that allows you to work offline in areas of limited cellular data reception. This secure cloud based solution is accessible from any internet browser. It has a robust reporting system and a customized user interface.
I've never seen a more responsive support team. Wagsys's response to inquiries and requests are typically same-day or next-day.
CivicGOV can also meet the needs of large municipalities by incorporating land use and commercial construction permitting, plan review and inspections.

Overall: They are ready and willing to customize and very responsive. We had been Firehouse users but because of the lack of support we were forced to look elsewhere. We are very glad we did. We found CivicGOV to be exactly what we needed at an affordable price.

Easy to get along with

Jan 20, 2018

David Parrott

Building Official

Macon County Georgia

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Can be accessed by phone and is easy to read. I also like the ability to being able to personalize the doems

Cons: Zoning needs more options . There in more options to be able to label that the request is going in front of the Zoning Board

Overall: Cost and ease to use.

I have been using this software for several years. We love it! It is so easy to use

Jan 20, 2018

Peter Ackerson

Building Inspector

Village of Wurtsboro, NY

Government Administration, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to customize. Has a mobile application. Amazing support. I was working very late at night and had a question. I submitted a ticket and received a response within minutes. All the modules link together and the price is very affordable. They even worked with me while my municipality was experiencing budget issues. They take customer suggestion and will upgrade the program as required. We use every module. I like the Citizen Portal. The public can complete permits and project applications on-line, submit inspection requests and keep up with their business licensing. The built-in email notification system really helps me keep track of my work

Overall: Mobile operations. It works on my phone and tablet. We reduced our record processing time. Helps us keep track of detailed record workflow and provides collaboration with the public concerning record applications

Good experience with the program

Jun 01, 2017

Joseph Geyer

Code Enforcement Officer

City of Lackawanna

Government Administration, 1-10 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use. Program is used on a daily basis and is very user friendly. Also is useful for generating reports for various city officials.

Cons: Doesn't integrate with the city RPS system which means a manual updates it would be so much easier if the program integrated which would then automatically update owners to the addresses.

Overall: The benefit of eliminating paperwork and the ease of using on the road and printing violations from the vehicle.

CIVICgov has been a good program to work with and has been quite an easy program to learn to use.

Jun 01, 2017

Elaine Nesbit

Zoning, Assessing, Planning Administrator

Town of Jerusalem

Government Administration, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is compatible with the assessment program that we have in our office to transfer information
and keep information up to date. In addition, I can make changes ahead of time for the Building Department that I otherwise would not be able to do until the first of January of each year if it weren't for this program.

Cons: If you have a split of a parcel into two new parcels, it does not delete the old parcel, that one still remains. It would be nice if there were a way for there to be some way for the parcel to have an indicator on it such as an (H) indicating that it is an Historical parcel now, not active.

Overall: It made our recording of building permits a lot easier. We share this program with the assessing department and the water & sewer department and they have used the program to
check for building permits as well as add sewer & water permits and collect building permit reports. Also, we can scan data, pictures, information such as deeds, water & sewer easements into the system and attach to the main tax parcel and the various departments have access to this information.

Great Support and Ease of Use

Feb 16, 2013

Angela Cangialosi

Building Department Clerk

Town of Mount Hope

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: The guys at WAGsys provide amazing 24/7 support. Everytime I have called with a "how-to" question, they help me out. If they are busy, I usually get a call back within 15 minutes. The system has a workflow that matches our department's procedures perfectly. We love that we can customize all of the forms, reports and many of the drop-down windows. Thanks WAGsys!

Cons: We have been using the software for several years now and have not had any complaints.

Overall: I would recommend this software product and the company. They really try to do everything possible for their customers.