Applies to:

Oracle Advanced Collections - Version 12.1 and laterInformation in this document applies to any platform.

Symptoms

In R12, the Correspondences from the History tab are not merged on an Account merge.

Steps to reproduce: 1. CustomerA has correspondence in the history tab CustomerB has no correspondence in the history tab 2. Merge CustomerA to CustomerB. 3. Query CustomerB in IEXRCALL and there is no correspondence in the history tab.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a Million Knowledge Articles and hundreds of Community platforms