FAQ

Can I order snails from outside the USA?

The United States does not allow importing of live snails into the country. Please be careful with European and other world sellers who say that they can ship into the USA. We are a USA company with USA snails!

European snails were imported here in the early 1850s by a Frenchman who intended to sell them as food, but the market in San Francisco during the Gold Rush was too unsophisticated for snails. Unable to endeavor, the Frenchman carelessly threw the snails out. Because snails are naturally such resilient creatures, they reproduced and invaded. Now that times have changed, and snails are appreciated worldwide for their delicacy, you can select your favorite snails and have them mailed directly to you from the San Francisco Bay Area.

This is what truly sets our company aside from any other snail company's in the USA. We network with a snail provider/permit holder that is already located in your state. Once we receive the order, we forward it on and our partners who fill your order within your state. This is the only way to avoids the PPQ 526 form altogether.

What if there are no snail providers in my state?

We are happy to accept your order and fill it once we have a snail provider in your area. Orders are filled as received and you can cancel your order at any time for a full refund.

NOTE: If you are a snail breeder or you hold a PPQ 526 permit, please feel free to contact us about partnering opportunities.

The last thing we want you to do is to kill a Helix Aspersa if you are not eating it. Please contact us for partnering opportunities.

What size are the snails and can I pick the size?

Currently, we only sell adult snails. Why? Adult snails handle shipping better than baby snails: the more snails that arrive healthy, the fewer problems we have.

How do you package your snails?

We follow USPS/UPS minimal packing guidelines and go one step better. We use what we call a Box in a Box method. There is no way that your little snails will chew through our box and escape along the way!

Our packages are clearly labeled "FRAGILE" on all sides and "Live Animal" on the top and "Perishable" on at least one side of the box.

​I received my snail, and one has a crack in its shell. Can I get a refund or a new snail?

If possible, we would specially hand-deliver each of our little snail friends to your door. If one of your snails does arrive with a damaged shell, please be prepared to do some doctoring for the little snail or eat him. ​​​If the snail's body is exposed, there is a chance that it will die. So you will want to use some adhesive to attach a piece of plastic or something that is hard and will cover it's body. If the snail damage is unrepairable, we will issue a refund or replacement. S&H will be the customer's responsibility.

​How can I prevent my snails from breeding?

We have found the best way to keep snails from laying eggs is to limit the amount of soil there is at the bottom of the tank. This way you can at least manage the eggs before having a bunch of baby snails.

Do you accept digital currency?

Absolutely! If you wish to pay with Bitcoin or Clamcoin, please contact us.

Spray the tank lightly daily with a spray bottle that will "mist." Doing so keeps the environment moist and humid. The soil should be damp but not wet.

The snails will get water from the soil and the humidity on the sides of the tank, but it doesn't hurt to provide a shallow dish of water, especially if they are being left alone for an extended amount of time (such as over the weekend or for vacation).

Remove snail excrement and old, rotten/moldy food regularly (every 2-5 days depending on how many snails you have in the tank) and wipe the tank walls with a damp clean cloth or sponge about once a week.

This is all you need to do to keep our mollusk friends happy and healthy!

Feeding/Purging Instructions

FEEDING INSTRUCTIONS:

We recommend keeping our snail food dry. Directly wetting the snail food can cause mold. Misting the terrarium with our snail food in it is OK and will help boost the activity of the snails for mating (more soil=better chance for eggs). When feeding snails, the food may be placed directly on the soil or a small dish to make cleanup easier. We recommend putting the food in a line. Doing so allows the most snails to eat at once, but feeding in piles is OK too. Our snail food will last inside the tank for a good while depending on the humidity and other factors. It should be thrown out and replaced if it becomes moldy. It is the perfect food to leave for your snails over the weekend or while you are on vacation.

PURGING INSTRUCTIONS:

1. Place your snails in a container with holes for air. Snails only. Do not put any soil in this container.

2. In one corner of the container put several large scoops of snail food.