When DocConverter is configured to send emails after successful file conversions and UNC file paths are used in the settings, emails are not always sent.

No workaround at this time.

4419

File specific: When the PostScript file is converted, the output file has garbled text.

No workaround at this time.

4438

When a PDF containing PDF stamps is converted to a Microsoft Word document, the output file does not include the stamp graphic.

Conversion of PDF stamp graphics to Word is not currently supported. No workaround at this time.

4505 4675

When DocConverter is configured for PDF/A conversion and also for PDF compatibility level, the compatibility level in the output PDF is always PDF version 1.6, no matter what compatibility level is chosen.

No workaround at this time.

4559

DocConverter UI using Microsoft Internet Explorer browser: There is a time lag moving to new screens, the Microsoft Internet Explorer browser is slow to load a new page in the DocConverter UI.

Use a Chrome or Firefox browser.

4726

When LibreOffice is installed, it configures itself as the default program for opening Microsoft Office files (such as .docx, .xlsx)

After installing LibreOffice, reset the file associations for each Microsoft Office file type that is used.

Or install Microsoft Office after installing DocConverter/LibreOffice and rerun the Office Verifier.

Note: This does not affect how DocConverter performs file conversions. It DOES impact the behavior of document files when they are opened interactively or manually on the DocConverter server.

4747

File specific: When convert to PDF/A is attempted, the conversion fails.

No workaround at this time.

4792

File specific: When using Print to PDF, only two pages of the three-page Excel file are converted to PDF.

Use Export to PDF.

4852

File specific: When using the LibreOffice engine to convert an .eml (email) file, a blank page is added to the output PDF.

Use the Microsoft Word engine if available.

4867 4816

File specific: When the linearized PDF is secured with passwords, the PDF to PDF/A conversion fails.

No workaround at this time.

10044

File specific: When the .xlsx file is converted using OutputIntent = Screen, the output is cutoff.

Use OutputIntent = Print.

10117

File specific: When the email .msg file is converted, the output PDF text includes the HTML tags.

No workaround at this time.

10168

When Microsoft Word files have images added using both the IncludePicture field code and by copy and pasting in the images, after conversion, the output PDF does not always include all the images.

To insert an image in Microsoft Word, use either the IncludePicture field, or copy and paste, but do not use both methods in the same file.

10181

After using DirectToPDF (Export) to convert Microsoft Word files, if the output PDF is opened in Adobe®Acrobat® , the first page cannot be deleted. An error message reports that the PDF has an invalid structure.

Use PrintToPDF for conversion.

10184

DocConverter UI: When a custom file extension is added to the extensions list in the Basic signature, and DocConverter attempts to convert a file that has that extension, the converter selected does not handle the conversion properly.

No workaround at this time.

10211 10362

File specific: When using FromPDF_ToWord with ConvertFromPDF, the content on some pages is converted to header material, instead of being part of the normal document content flow.

No workaround at this time.

10355

File specific: When using FromPDF_ToExcel with ConvertFromPDF, only the content that is in tables is included in the output Excel file.

If you are converting a file with images or content that is not in a table, use FromPDF_ToWord or a similar type conversion.

10356

When using FromPDF_ToExcel with ConvertFromPDF, the commas used in the numbering are not included in the output Excel file.

No workaround at this time.

10859

File specific: When using Direct (Export) with PDFConversionType for converting this Excel file, the output PDF is longer than expected.

In the Windows Devices and Printers window, select a different default printer.

11074

File specific: Barcode fonts are installed and used in this .rtf file, but after conversion to PDF, text displays instead of the barcode.

Windows is not allowing access to the fonts during conversion.

Workaround:

Note: Always be very careful when making edits in the Registry Editor.

1. Open the Registry Editor (regedit).

2. Go to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion/Fonts

3. Right click on Fonts, select Permissions, and set Full Control for the Users.

4. Reboot the machine to take effect.

Note: After rebooting, there will be a long delay before Desktop loads.

11078

File specific: After conversion, the output PDF is missing the logo image.

No workaround at this time.

Installation and API Reference

Installation and API information is available in the documentation at: