It’s a good thing the Alamo* team at Hartsfield–Jackson Atlanta International Airport knows how to handle stressful situations and stay calm, cool and collected while providing great customer service. And thanks to them, this story has a happy ending.

Break enough glass ceilings in the workplace, and you might just find yourself knocking on the door at 10 Downing Street. That’s precisely what happened to Raj D., Talent Acquisition Manager in the U.K. Group. Her win in a prestigious national award program earned Raj an invitation to tea with Theresa May, Prime Minister of the United Kingdom.

The trip to Number 10, which serves as both the Prime Minister’s residence and the headquarters of the U.K. government, capped a year of recognition that “just kept getting better,” Raj says.

Hindsight is 20/20. But one of the benefits of Enterprise’s promote-from-within culture is knowing company leaders all started from the same place as branch employees early in their careers. They’ve seen the same things, dealt with the same issues and faced the same fears.

So who better to impart some words of wisdom than people who have been in those shoes?

We asked two General Managers with more than 60 years of combined experience to share advice they wish they could tell themselves earlier in their careers.

It’s not uncommon for Larry to encounter family business owners in his role as Account Executive for Enterprise Fleet Management in Colorado. When he does, his eyes light up.

“It makes an impact when I tell clients Enterprise is privately held…just like you are,” Larry says. “As a family-run business we understand how important it is to take care of our customers and to do the right thing – because we’re in it for the long haul.”

Becky K. received an email in September that took her completely by surprise.

Unbeknownst to them, the Minnesota operating group was nominated for state and national awards from the National Rehabilitation Association, recognizing employers for hiring disabled candidates. Becky, Talent Acquisition Manager, was astonished to discover that not only had her operating group been nominated for the two awards, but they won both of them.

Two days before Management Assistant Scott T. planned to evacuate his Fort Myers, Florida, home ahead of Hurricane Irma, he got a call that changed his plans.

His National Guard unit had been called to duty.

Within hours, Scott shifted roles from running the Exotic Car Collection branch in downtown Naples to that of a National Guard officer working a state of emergency.

“My unit had been activated, so instead of evacuating to Georgia with my wife, I had 48 hours to report to Tampa with the National Guard,” says Scott, a First Lieutenant with the 53rd Infantry Brigade Combat Team. “With the state of emergency declared, we knew we’d have to act fast.”

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