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Restless night in a good hotel, very helpful staff

Down on a business trip to Christchurch, I like the Rendezvous because it is a fully appointed, clean and tidy hotel and the staff are friendly and very helpful.
On this ocassion I had an east facing room on the 6th floor which didn't have as good a view as the last time I was here but was a good size and reasonable layout. Bed and room were comfortable but they don't have (or I couldn't find evidence of) an electric blanket. In any case the room tempereature was good for a cool night.
At 2am I was woken by a sound that sounded like a loud vaccum cleaner followed by a gurgling noise. This went on regularly every 15 mins. After 30 mins I rang reception and a staff member cam up but could not hear the noise. Another 30 mins and a call later the night porter arrived with ear plugs saying I also had the option of moving rooms. Finally at 4.00am I had enough and dcided to move rooms taking my gear with me. My new room 602 was at the other end of teh corridor and was perfect, finally getting off to sleep at 4.30am
Staff were apologetic and accomodating and even got me a free takeaway coffee in the morning for my troubles. I enjoy staying here as it is central, clean, well appointed, has friendly staff and it is probably the best value...Down on a business trip to Christchurch, I like the Rendezvous because it is a fully appointed, clean and tidy hotel and the staff are friendly and very helpful.

On this ocassion I had an east facing room on the 6th floor which didn't have as good a view as the last time I was here but was a good size and reasonable layout. Bed and room were comfortable but they don't have (or I couldn't find evidence of) an electric blanket. In any case the room tempereature was good for a cool night.

At 2am I was woken by a sound that sounded like a loud vaccum cleaner followed by a gurgling noise. This went on regularly every 15 mins. After 30 mins I rang reception and a staff member cam up but could not hear the noise. Another 30 mins and a call later the night porter arrived with ear plugs saying I also had the option of moving rooms. Finally at 4.00am I had enough and dcided to move rooms taking my gear with me. My new room 602 was at the other end of teh corridor and was perfect, finally getting off to sleep at 4.30am

Staff were apologetic and accomodating and even got me a free takeaway coffee in the morning for my troubles. I enjoy staying here as it is central, clean, well appointed, has friendly staff and it is probably the best value for money hotel in the CBD.More

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Room Tip: For better views get a south facing room above level 10. go for a corner suite as they seem to be larger in size.

Stayed: April 2018, travelled on business

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Ask Henare H about Rendezvous Hotel Christchurch

Thank Henare H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for leaving a review on TripAdvisor regarding your experience at the Rendezvous Hotel, Christchurch. It is through such feedback that we can isolate issues and areas in need of attention. Your feedback is particularly important in helping us to achieve our goal of 100% guest satisfaction.

Whilst I am pleased to hear of your positive comments on our clean room and friendly team members, it is disappointing to learn that your view of the hotel was not one of complete satisfaction and that you had to go through dreadful experience. I am glad that team recovered it instantly, however I acknowledge it shouldn't have had happened on the first place. I sincerely apologise for any disappointment and inconvenience this matter may have caused you.

I do regret that this experience has impacted your perception of our hotel and hope to welcome you again.

Regards, Faisal Sayed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We arrived Christchurch late evening and got upgraded to a high-floor room with nice city view. It was an amazing stay, check-in & -out were hassle free. Room was clean and nicely decorated & was spacious enough for both of us. The location was good too, close to many eateries and shopping district. We would definitely recommend this Hotel to anyone staying in Christchurch.

Stayed: April 2018, travelled as a couple

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Ask raymond898 about Rendezvous Hotel Christchurch

Thank raymond898

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for taking the time to provide feedback on your recent stay with us at Rendezvous Hotel.

I appreciate you commending on our facilities and team members - they will be very pleased to know that you have highlighted their helpful service. I am very lucky to be working with a team of colleagues who enjoy serving our guests and providing the best service possible.

raymond898, thank you once again for taking the time to complete the review and I hope that we have the opportunity to welcome you back again soon.

Best Regards,Faisal Sayed

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Stayed at the Rendezvous Hotel which had a Tram Tour Stop situated right outside the door of the hotel. You could jump on and off at your own leisure as you did the loop of the city of Christchurch. Fantastic way to see all the sights! Hotel Rooms were clean and well appointed. Customer Service at the front counter was excellent on arrival, during our stay and when departing for our Tour of the South Island. Would definitely recommend to family and friends.

Stayed: March 2018, travelled with family

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Ask wallynoela about Rendezvous Hotel Christchurch

Thank wallynoela

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for choosing Rendezvous Hotel Christchurch for your trip and sharing wonderful 5 star feedback that I am highly pleased to read.

I am delighted to know that you had a great stay with us and were well looked after by our friendly team. Our Hotel's culture is to go over and beyond for our guest and it is clearly reflected with your feedback.

wallynoela, I will share your feedback with the team as I am certain this will act as encouragement to all of them.

Regards,Faisal Sayed

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Service was fine and staff very approachable.Hotel is handy to most city attractions.Rooms very clean, quite and of average size.Bed was comfortable.Waiting for lift can be a little frustrating in busy times.

Stayed: April 2018, travelled as a couple

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Ask mberry951103 about Rendezvous Hotel Christchurch

Thank mberry951103

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for choosing to stay with us recently and for taking the time to post your feedback.

The comments you made regarding your stay with us are most appreciated. I am delighted that overall you found your stay to be satisfactory and you found the service provided by our super friendly team of colleagues to be helpful. It is always a pleasure to receive positive feedback from guests who have enjoyed their stay here at the Rendezvous Hotel.

We look forward to welcoming you back to the hotel in the near future.

Best Regards,Faisal Sayed

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Thank you for taking the time to provide feedback on your recent stay with us at Rendezvous Hotel.

I appreciate you commending on your overall stay and that this was your best hotel experience - I am extremely thrilled to know that. I will certainly share your feedback with my team, they will be very pleased to know that you have highlighted their helpful service. I am very lucky to be working with a team of colleagues who enjoy serving our guests and providing the best service possible.

bamsmith1992, thank you once again for taking the time to complete the review and I hope that we have the opportunity to welcome you back again soon .

Best Regards,Faisal Sayed

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Great service so handy to the Isaac theatre if you going to a show great location for walking central Christchurch and so close to the New Regent St with all its cafe's and bars. Comfortable beds and lovely clean room with great views of the hills and lights at night .

Stayed: April 2018, travelled with family

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Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask supagrantka about Rendezvous Hotel Christchurch

1 Thank supagrantka

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I could not agree with you more that our location is certainly a highlight and very convenient for many of our guests to explore the famed icons of Christchurch or local attractions! The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive positive feedback from guests who have enjoyed their stay here at the Rendezvous Hotel.

We look forward to welcoming you back to the hotel in the near future

Best Regards,Faisal Sayed

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC