Updates on the Cyber Security Incident at Heritage Valley Health System

Heritage Valley Health System announced today that all acute, ambulatory and ancillary care services have been restored at its medical neighborhoods and satellite community locations, following a cyber security incident that impacted the entire Health System on Tuesday, June 27.

Despite the lack of access to computer systems following last Tuesday’s cyber-attack, Heritage Valley Sewickley and Heritage Valley Beaver Hospitals, Heritage Valley Medical Group, Heritage Valley Pediatrics and Tri-State Obstetrics & Gynecology physician practices, ConvenientCare walk in clinics and all other community locations remained open and operational. The only operational interruptions were with lab and diagnostic imaging services at community locations. Those lab and diagnostic imaging services are now fully functional.

Due to the July 4 holiday, radiology and lab services are operating on a holiday schedule at the Heritage Valley ConvenientCare locations housed within Heritage Valley Medical Neighborhoods only, specifically:

Patients will be accepted at all 14 community lab and diagnostic imaging locations during regular business hours beginning Wednesday, July 5.

“While providing care without access to computers is challenging, the physicians and employees of Heritage Valley continued to deliver safe patient care throughout this adverse situation,” said Norm Mitry, president and CEO, Heritage Valley Health System. “Through regular mock disaster drills the leadership, physicians and staff train to maintain quality care delivery in any situation. During this time we implemented downtime procedures until systems could be restored.”

The cyber security incident was identified as the same ransomware attack that affected a number of organizations globally last Tuesday. There is no indication that Heritage Valley Health System was specifically targeted.

An investigation is ongoing as the Health System diligently works to determine whether the incident involved any access to confidential information. At this time Heritage Valley has found no evidence that information has been accessed, but the investigation continues.

For a complete list of services, locations and hours for Heritage Valley Health System, go to www.heritagevalley.org.

All clinical, ambulatory and ancillary systems are fully functional at the Beaver and Sewickley hospitals. Individuals are encouraged to check the Heritage Valley website (www.heritagevalley.org) for service updates.

THURSDAY, JUNE 29, 2017 - 5:42 A.M.

Lab and diagnostic services at Heritage Valley medical neighborhoods and community locations will be CLOSED on Thursday, June 29. Those services are available at Heritage Valley Beaver and Heritage Valley Sewickley hospitals.

Heritage Valley Medical Group ConvenientCare and Heritage Valley Rehab services within the community are OPEN during their regulary scheduled business hours.

WEDNESDAY, JUNE 28 - 11:16 A.M.

Protecting the confidentiality of patient information is our priority. Our investigation is ongoing and we are diligently working to determine whether the incident involved any access to confidential information. At this time we have found no evidence that information has been accessed, but our investigation continues. We want to provide you with accurate information and that is why completing our investigation is so important.

WEDNESDAY, JUNE 28 - 10:33 A.M.

In response to yesterday's cyber security incident, Heritage Valley is confident that it has identified the cause and is systematically restoring registration, clinical patient and ancillary care systems. Information technology teams in collaboration with cyber security experts continue to mitigate the situation in order to ensure ongoing safe patient care.

WEDNESDAY, JUNE 28 - 5:30 A.M.

Lab and diagnostic services at Heritage Valley medical neighborhoods and community locations will be closed on Wednesday, June 28. Those services are available at Heritage Valley Beaver and Heritage Valley Sewickley hospitals.

TUESDAY, JUNE 27 - 4:23 P.M.

Heritage Valley Health System was impacted by a cyber security incident the morning of June 27. This incident has been identified as the same ransomware attack that affected a number of organizations globally. Corrective measures supplied by our antivirus software vendor have been developed and are being implemented and tested within the Health System. Additionally, other restorative measures are being undertaken at this time. Heritage Valley continues to implement downtime procedures and make operational adjustments to ensure safe patient care.

TUESDAY, JUNE 27 - 11:35 A.M.

Heritage Valley Health System has been affected by a cyber security incident. The incident is widespread and is affecting the entire health system including satellite and community locations. We have implemented downtime procedures and made operational adjustments to ensure safe patient care continues un-impeded.