Free delivery option is sent via royal mail second class and will take approx 2 -4 days to arrive with you from date of dispatch, we aim to dispatch all orders within 24 hrs of your order being placed (except Sat/Sun) If you have any questions please feel free to get in touch 01834869973 or hello@jellyegg.com

UK next day & UK express deliveryorders placed after 2.00pm will be posted the following day, orders placed after 2pm on Fridays will be posted the following Monday for delivery Tuesday, Please note there is no post on Bank Holidays

Returns

ONLINE/TELEPHONE MAIL ORDER RETURNS

21 days policy, no questions, no problem!

If you wish to return an item to us, please fill out the returns note at the reverse of your delivery sheet (this will be enclosed in your parcel) and send the item/s back to us via normal post (second class is fine), all returned items must be unworn, as new and with any labels intact; the cost of returning items back to us is paid by you the customer, we DO NOT offer free returns, but we do FREE UK DELIVERY on all footwear orders & exchanges. This does not affect your statutory rights.

The warranty on Crocs™ footwear applies to defects in materials and workmanship for 90 days from the date of product receipt. If a defect occurs within this time, please contact our Customer Service. We will evaluate your request and determine whether the product will be replaced, returned or the purchase price credited - Broken straps/rivets, accidental damage etc etc are not covered in the warranty, but we will do our very best to help you if we can.

Exchanges:

Due to the massive demand for these fantastic shoes, availability can change very quickly, so if we do not have your requested exchange in stock, you will be contacted to choose an alternative shoe or if preferred you can request a full refund.

Refunds:

We aim to process all refunds within two working days of receipt of the returned goods, the refund will be issued on the payment card or paypal account you used to place your order, this usually would show on your bank/card/paypal details in 5 working days from date of processing.

If you purchase an item from our shop in Narberth, we can offer an exchange or credit note only, thank you

Your peace of mind is vital to us, and we take your security very seriously. This website holds a valid and updated SSL secure certificate for payment processing via sage pay,one of the worlds biggest and trusted payment gateways, which means all your details are encrypted and protected at all times.

We also offer you the option of payment via PayPal and amazon, again two of the worlds biggest and most trusted payment methods.

We have 2 shops in Narberth Pembrokeshire UK, that you are very welcome to visit,our website office and warehouses are also based in Narberth which means we are NOT one of those faceless internet sites, we are real people and we are happy to talk to you and answer any of your questions, so don't hesitate to get in touch

We can be contacted via phone on 01834 869973 or 01834 860797 between10-4 Mon-Fri or you can hello@jellyegg.com at anytime and we will respond ASAP.