Never had a problem before, but the plastic edges of the door liner (I think that's the name, can't find a diagram naming it) seems to be shredding where the plastic outside of the stainless tub has sagged and started rubbing the liner. Both parts are loosing thin shreds of plastic. This happened after we started noticing very loud spinning with bumping noises. Then, today, tub stopped going into spin, and when it drained, a little water was left in the tub. It will not spin. Could these two things be related?

I'm guessing that whatever suspends these parts is bad, and also that something may be blocking under the tub, keeping it from spinning. I do plan to try draining and sucking out obstructions from the pump with my wet/dry vac, but it sure would help to know the correct names of parts. I can't seem to find this detail in the service manual I downloaded.

After this pump cleaning, I'll be ready to address any other no-spin checks for problems. Am I following correct procedure? Anybody have some advice for me? I'm not a professional repairwoman, just a pre-k teacher! Thanks.

Strong possibility that what you're seeing is caused by drum bearing failure. That's usually a terminal failure for most folks. But post a photo or two so we can see what you're looking at. You can use imageshack.us and post the links here.

Here it is. Thank you so much! I've never done anything like this before, so I had to learn. I didn't know which of the codes to use. Surely one of these will get you there! There is a 299 image and an 830. The tool on imageshack auto formatted to web. It's jpeg, and you can either make it bigger or I can if you can't see what you need. Sorry to be such a rube about photography and digital stuff. I do pretty well for just having turned 50.

There are two different views. I hope you can see what I mean about the plastic around the inner seal rubbing on the boot and shredding. At first, it was green, and we fished a green HE liquid detergent cap out. I'm wondering if there's another stuck in the bottom. Haven't had tome to take it apart yet.

Sorry, the 830 image is best. I edited to allow you to get to it. If you zoom you can see the threads of plastic on the left and the two pieces of plastic boot/inner tube rubbing and touching at the bottom, like concentric circles.

Considering a Duet (but not the cheapest one) if this is terminal. I really like the knobs on this though, as I have a 'thing' about electronic controls being a pain! If I can do this myself, I'll keep this until Spring, when I finish this Master's degree and have a paying job. I would rather not do credit purchases.

No, the metal lip of the wash basket is not cutting into the plastic. The only contact is plastic to plastic, at the very bottom. Last time it ran, we could hear what sounded like another piece of something (plastic comb or Tide HE lid) rumbling around outside of tub/drum like it did before when we had to fish out that lid.

Yes, I can grab both sides of the plastic affixed to the stainless tub and lift it up and down. It moves some.

Plastic 'rim' remains firmly attached to sides of stainless tub. I can also push up on the stainless tub top and raise it about a thumb's worth.

Remove the back panel off the washer and take a picture pf the back of the outer tub where the big pulley is. If there is blackish brown crud coming out from behind the pulley it would not be a good thing at all.

Okay, thanks. I will remove the back panel and take a picture. I don't know if I'll be able to do so tonight, but I will have it by tomorrow night for sure. It's in a bathroom closet and I have to move the hanger bars and bins to get to the side and pull it out to take off the back.

We're definitely putting the laundry machines back into our bricked and glass back porch (air conditioned) after we get this done! It's convenient to have it in the bathroom, but hard to get to this stuff to work on it. It's been nice having an enclosed porch for other uses, but it will be nice to have a full bathroom pantry/towel storage area, too. The work to bring a 1940 house into the present is never done, and done in stages....

Ok, months later, I am tired of using the laundromat. Between grad school, Montessori school, and teaching internship, I haven't had time to take the thing apart. Working on it this Labor Day weekend. Sheesh, still have to home school child, too. It's Sunday, but I should get the machine apart and photographed tonight.

Thank you for all your help. After the second car wreck (I was a passenger!) and a broken hand, I broke down and bought a direct-drive Samsung 419 w/d set. I still plan to look more closely at the non-functional Maytag when my hand is healed. Dryer continues to work well.

If I can repair the Maytag Neptune, I'll have a stack unit for my daughter to use at college next year! As always, you guys are a great help. I'll post again when I actually get the photos of the open-back Neptune. Maybe late January. These scaphoid bones in the hand heal slowly.

Oh, happy with the Samsung, got last year's model for half-price with silver-sanitizing and steam, 4.3 cu. ft. capacity, and our house does not shake with the vibration reduction feature. Even with the reinforcements, our wood floor, off-grade construction didn't love the vibration before. Now, that thing does not move, and you don't hear it. That's why we went for this one. SUPER clean clothes, too, and a 29 minute light wash cycle, to a more than one hour deep clean/steam/bedding cycle. If I get as good service from this as from the AYW2000 Neptune Stack that lasted 12 years, I will be extremely satisfied. Like the clean out port, too. Didn't have this on the old washer.