3CX Version 9 Service Pack 3

3CX is pleased to announce service pack 3 for version 9. This will upgrade your current 3CXPhone System V9 to build 14507. This update is now ready for download from the 3CX Winforms Management console / Service pack updates node. Service Pack 3 includes new features in Caller ID delivery. The update takes between 5-10 minutes once downloaded depending on the machine spec of the host server. An update is also available for the 3CXAssistant – version 14499. This can be downloaded through the 3CX Winforms management console/3CXPhone System Updates/Assistant Installer Package. More details on this below.

Updating your 3CX Phone System 9 installation

Log in to the 3CX WINFORMS Management console. Note update procedure is only available in the winforms version of the management console.

You will notice that the node 3CX Phone System Updates is highlighted in Red. This means that there is an update available.

Expand the node 3CX Phone System Updates and click on 3CX Service Packs/Updates

You will see 2 updates. Update 1 is a pre-requisite that is needed for the system to be upgraded to Service Pack 3. Download this first and update.

When 3CX is updated, navigate to service pack/updates and select the actual SP3 update. The download of the package will start automatically
Note: 3CX users who have not yet updated to Service pack 2 need to do this in order to go to Service Pack 3.

Updating 3CX Assistants in your network with the latest version

This version of the 3CX Assistant 9.14499 contains the following components

Latest 3CXPhone5

CRM plug-in for Outlook 2003, 2007 and 2010

Procedure to update assistants through welcome email

Download the 3CX Assistant through the 3CX Winforms Management console.

Select a group of extensions and click on “Send welcome email”. A welcome email will be sent to all the selected users giving them information on their extension.

Users will then click the automatic Assistant update link in the welcome email. An updater will be downloaded which will automatically download the latest 3CX Assistant, and insert the provisioning file for that user

User can click on the 3CX Assistant icon on the desktop and everything is configured automatically

Change Log – 3CX Phone System Service Pack 3 Version 9.14507

.New

Originator and Main Line Caller ID delivery for VoIP Providers

More information in Phones Page – Firmware number of phones now shows in the phones page (if this information is not seen, it means that user agent is not sent by phone ie unknown)

Implemented support of tcp transport for external lines (transport-tcp.fe.contoso.com)