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Consumer Questions

If you can't find the answer to your question in our FAQs, call us at (800) 342-3736. Our DFS Hotline is available Monday through Friday, 8:30 AM to 4:30 PM (local calls can be made to (212) 480-6400 or (518) 474-6600) or send us an email.

Licensing Questions

If you are unable to find the answer to a financial services licensing question on our website, call (800) 342-3736 (Monday through Friday, 8:30 AM to 4:30 PM). Local calls can be made to (212) 480-6400 or (518) 474-6600. Questions for the Insurance Licensing Unit can also be emailed to [email protected].

Legal Inquiries

Our Office of General Counsel drafts and reviews legislation, regulations and circular letters, conducts disciplinary and other hearings, issues legal opinions, and renders legal advice to DFS staff. Submit legal inquiries via email to [email protected], or by regular mail to New York State Department of Financial Services, Office of General Counsel, 1 State Street, New York, NY 10004-1511.

Please include your full mailing address, email address and phone number in all inquiries.

Public Affairs and Media Inquiries

If you are a member of the media and would like to speak to someone in our Public Affairs office, please call (212) 709-1691. Media inquiries can also be emailed to [email protected]

Consumer Notices

DFS Contact information for use by regulated institutions in Notices to Consumers (Sections 1303 and 1304 of the Real Property Actions and Proceedings Law and Section 265-b of the Real Property Law, Regulation E disclosures, etc.) is: (800) 342-3736 and www.dfs.ny.gov.

Our Offices

New York City - Main Office

New York State Department of Financial Services
1 State Street
New York, NY 10004-1511

Albany

New York State Department of Financial Services
1 Commerce Plaza
Albany, NY 12257