About Us

We pride ourselves on our ability to make your loan application a stress-free and enjoyable process by carefully managing each stage of the application on your behalf in an effective and timely manner.

Our team of fully qualified Aussie Mortgage Brokers can search hundreds of loans from lenders and banks alike to find one that´s perfect for you. Even if you do not fit normal lending criteria, or have the full supportive documentation, Aussie Mount Barker can help.

As fully qualified and accredited finance and mortgage brokers, we are able to arrange funding for:

property purchases, including first homes, subsequent homes, and investment properties;

land acquisition and building construction;

restructuring and refinancing existing loans;

consolidating expensive debts;and

small business purposes, including refinancing business debts with residential security.

We are pleased to offer:

Aussie mortgage protection insurance.

We are also able to arrange insurances to protect your family and assets and are pleased to be able to provide you with free quotes on a variety of insurances to save you money.

Not being tied to any lender, our guidance is objective, on-going and free to the applicant. We find the best finance deal for your needs without bias. Your personal and financial satisfaction is always our primary objective.

We can also help mortgage holders with a quick home loan health check to ensure you still have a great deal on your existing home loan. This no-obligation check can save you thousands of dollars if your mortgage is no longer the best deal available.

We are passionate about helping people. We have helped many, many customers realise their goals and dreams and we look forward to an opportunity to help put you in a better place.

Visit our office or call us on 8391 0360 to make an appointment.Alternatively, we can meet you at your home or office at a time convenient to you.

Thousands of home loans. 21 lenders. We’ll find the right one for you.^

We collect personal information (including name, mobile number and email address) about you so we can contact you and make an appointment to discuss a home loan and other products that may be of interest to you. For more information about how we collect and handle personal information, including how you can access or correct your personal information or contact us with any feedback read our privacy policy.

Privacy Policy

At Aussie, we understand that the details you provide us with are not only private and personal but that how we collect, use, hold, exchange and protect your information is important to you. It's imperative that you feel secure whenever you deal with us. It's also important that you understand how we protect your privacy, as well as how, when and where we may use your personal information. This Privacy Policy is our commitment to you on what our policies towards your privacy are. You can be confident in the fact that we abide by and are bound by the Privacy Act and the Australian Privacy Principles (APPs) for the protection of personal information.

What information do we collect?

We collect personal information. Personal information means any information or opinion about you as an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. For example identity and contact details, marital status and financial information.

We may also collect sensitive information for specific purposes. For example, information about your health to enable the credit provider to assess an application you make for mortgage protection insurance and calculate any premiums. If we need this type of information, we will ask for your consent. Sensitive information is a sub-set of personal information.

How do we collect your personal information?

We will always aim to collect your personal information directly from you. If for some good reason, we are unable to do so, we may involve another organisation. For example, we may need to request a credit report from a credit reporting body when you apply for a credit facility. Before doing so or prior to collecting the information we need, we will inform you of the type of organisations we intend to disclose your personal information to. We may also collect your personal information through third parties who undertake the collection on our behalf.

Why do we collect your personal information?

We collect, use, hold and exchange your personal information so that we can:

Submit your application for credit and provide you with information about related insurance products;

Identify and tell you via direct marketing communications about other products or services offered by us or a third party that may interest you (unless you tell us not to);

Administer our customer relationships;

For internal purposes, including for reporting and analytical purposes;

Meet our legal and regulatory reporting obligations;

Establish a customer marketing program;

System development testing purposes;

Ensure your security when visiting our website and to learn which areas of the site are of most interest to you (see the section 'cookies' below); and

Any other purpose related to the above.

Direct Marketing

As stated above, we may use the information we gather to provide you with targeted communications about products and services we think will be of interest to you. We may also send you details of offers or services provided by our business partners and related Aussie entities. These direct marketing offers and promotions are designed to make your life easier, not harder.

You may at any time choose not to receive these communications. Doing so will not cost you anything, and we commit to ensure you stop receiving any unwanted communications as soon as possible. If you do not want to receive such marketing communications, please write to us at the following address:

Why do we exchange your information with another organisation?

At Aussie, we want to provide our customers with the very best products and services. At times, we may partner with another organisation to support the products and services we offer (for example, credit cards). In these situations we will need to provide our partners with the personal information you have given us.

As you will appreciate, in certain circumstances we may be compelled by law to disclose your personal information to various authorities. For instance, we may be required under the Anti-Money Laundering and Counter-Terrorism Financing Act to disclose details of financial transactions and we may also be compelled under tax laws to provide such information to regulators.

Other organisations which we may exchange your personal information with may include:

Those in connection with funding financial accommodation by means of an arrangement involving securitisation;

Third parties to enable them to contact you to offer their products and services or to determine if you would be interested in the products and services; and

Any person considering acquiring or taking an interest in our business.

This is to your benefit, and helps us to provide the products and services you would expect from Aussie. Before we disclose any of your personal information to any other organisation, we will take reasonable steps to ensure that:

The organisation has the same commitment as us to the protection of your personal information; AND

You have consented to us doing so.

By consent, we mean approval in writing, orally, or implied from your dealings with us.

Disclosure of personal information overseas

We may hold or process your information on servers located overseas for filtering, hosting or storage purposes, reporting and analytical purposes and for system development testing purposes. If we do this, we make sure that such organisations have the appropriate data handling and security arrangements in place to ensure compliance with this Privacy Policy.

Where your information is sent overseas it is likely to be to one of the following countries:

Canada

Netherlands

New Zealand

Singapore

United States

Access to and correction of your personal information

It is important for us, and for you, that the information we hold is accurate and up to date. In this, we rely on you to help us. We ask that you contact us whenever there are any changes to your personal information, so that we can update our records.

The personal information we hold about you is yours to access and correct, and as such we can provide you with general information, such as your name, address and contact details quite easily. There is no fee for making the initial request. More detailed information may not be as easy for us to access, and if necessary, in some cases there may be an access charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is an access charge, we'll give you an estimate up front and confirm that you'd like us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You'll need to make the payment before we start.

The process of providing you with access to or correcting your personal information may take up to 30 working days from the date of your request. If we refuse to give you access to or correct your information, we must give you written notice setting out the reasons for the refusal and the mechanisms available for you to complain about the refusal.

If you need to access or correct your detailed information, just write to us at the following address:

Security and storage of your personal information

How long do we keep information about you?

By law, we are required to hold certain information about you, even after you are no longer an Aussie customer. We may also hold certain information about you if it is needed for a purpose which you are aware of or reasonably expect us to hold the information. When your information is no longer needed or required to be held by law, it will be destroyed or de-identified.

How safe and secure is the information we hold about you?

We take great care with the information we hold about you. Our aim is to ensure that any details are securely protected from misuse, interference and loss, and unauthorised access, modification or disclosure. We will take reasonable care to make sure that we keep your information in an accurate, complete and up to date manner.

Online security

What are 'cookies' and how do they work?

Cookies are small data files that are downloaded from our web servers, and stored on your hard drive. A cookie is a string of letters and numbers that uniquely identify the computer you are using, and the customer number and access code you may have used to register at the site. Cookies are used on the Aussie web site. We track a visitor's journey through our site. This allows us to see at a glance which pages and information is of most interest to visitors. This type of cookie contains no personal information at all; simply a record of your journey through the site. Most browsers can be configured to refuse to accept cookies. You can also delete cookies form your hard drive. However, doing so may hinder your access to valuable areas of information within our site.

If you have a privacy complaint

At Aussie, we value our customers. We will always aim to be fair and responsive. If you have a complaint, including a complaint about Aussie's compliance with the APPs, you have the right to expect that we will handle it in a friendly and professional way. When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner. If you wish to complain, at any time, about the handling, use or disclosure of your personal information, or about Aussie's compliance with the APPs, just write to us at the following address:

We will make all efforts possible to investigate your complaint, and advise you of the outcome as soon as possible. If the matter is not resolved to your satisfaction, you can then refer your complaint to the Australian Information Commissioner, who can be contacted at: