Private Cloud Service with a Local Touch

Private Cloud Service With A Local Touch

Private Cloud Service With A Local Touch

NEARCLOUD: Private Cloud Service Overview

NearCloud is IT Solutions' private cloud service for businesses, providing a state-of-the-art environment for hosting all servers and applications safely and securely. Applications and files are accessed onsite and remotely without delay and we keep each client's data (including e-mail) separate from other clients, and we're right around the corner when they need our help — whether the issues are data center related or not. For those businesses that are particularly concerned with compliance issues or need an environment custom-tailored to fit their needs, NearCloud is the ideal choice.

Featured Industries

Healthcare

For over two decades, IT Solutions has partnered with a variety of healthcare practices to take on the day-to-day management of complex systems and staff support needs. The security of your data and systems is central to everything we do, which is why our entire team is trained on HIPAA security best practices and why we never stop looking for ways to improve our processes.

Legal

One of our first clients was a law firm that we continue to support more than 20 years later. We count many more law firms as clients today and the tools and talent we have at our disposal have never been better. But the same underlying principle of service tailored to each practice's specific needs still stands out above all else.

Financial

With data security regulations in the financial sector stricter than ever before, you can't trust your systems to just any provider. At IT Solutions the security of your network and data are our highest priority. You'll notice it in every policy and procedure we follow as well as in the areas of compliance we focus on, including SSAE 16 and PCI.

Manufacturing

Production speed and innovation are critical to our manufacturing clients' success. We keep pace by recommending and supporting software and hardware that complements the critical workflows they depend on to stay competitive. Combine this with full support for user issues, and the client can focus on improving products and process while we take care of all things IT.

Real Estate/Property Management

Multiple properties and projects to manage combined with the maintenance of technology at the main office and in the field is a lot for a real estate or property management firm to handle. Fortunately at IT Solutions we have over 20 years of expertise partnering with property management clients to solve and support their toughest tech challenges.

Non-Profit

When it comes to IT support for non-profits we understand budget and resources are often limited. But just as all non-profits are not created equal, neither are managed service providers. We work closely with each client to address their unique challenges so we can solve day-to-day issues without losing focus on long-term goals.

Process

The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.

Our help desk offers:

Fast Response Support

Reliable Escalation Procedures

On-Site Dispatch

Surveys Following Ticket Closure

After-Hours Coverage

Regular Internal Ticket Reviews

Proactive Support Coordination

Security

Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.

IT Secure protects your data adjusting for all the modern threats. It’s included in the Advanced and Guardian plans to make sure your network is protected while still being available to you and your employees.

Planning

All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.

Success Stories

"As a small IP law firm, we depend on the leverage provided by state-of-the-art technology to serve our clients and to build our practice. Our long-term partnership with IT Solutions results not only from their reliability in connection with support and maintenance, but also from their proactive assistance in our utilization of information technology to the greater benefit of our clients and our practice."