both of my permiere tivos same problem as of today.
last connection was the 24th of may.
i'am setup via the wireless n network adaptors, have been using them since the 12 of may. under status it says failed connection then unrecoverable error no code given.

I'm having the exact same problem as I wright this. New (refurb) Tivo Premiere, hooked directly by cable to my broadband network. Hung on "downloading data" Is there a problem with the mothership right now?

I was going to check but my Premiere decided to reboot for no discernible reason. Oh, look it is "Preparing the Update". That's nice. Still doesn't explain the reboot since it was in the middle of recording something. However, it does indicate that it was able to connect and download the update.

My TiVo Premiere XL (not new) has had the same issue, but it doesn't hang everything. It lets me exit to other screens and do normal stuff (watch live TV, watch recorded programs, look for programs that are in the already-downloaded guide from the 24ht, etc), since my program guide was updated fine on the 24th. I don't need to force it to quit; it eventually gives up and declares a "timeout" (but that may take close to half an hour!).

Btw, I've had my Premiere XL randomly reboot a few times in the last month or two, but not during my several attemps to get it update today.

I was away all day. Just got home and checked...the new Premiere is still stuck on "please wait" after channel scan. Not sure if its a defective box or if Tivo is still having problems.

I redid guided setup around 5PM EDT to add an antenna and it took 30mins to an hour but it did complete, including the channel scan. It didn't detect all of my locals but fortunately it did find the ones I care about that have gone missing on this cable jack.