Me: Hi, I can’t seem to get my spreadsheet to upload. I selected USA as the country and Missouri as the state, but the drop down box doesn’t list St. Louis in the next group of options.Customer service: Thank you for your email. Please select St. Louis as the state. If that does not work, let me know.

I’m thinking, Surely something was lost in translation. St. Louis isn’t a state.

I log back in, click here, click there, select USA as the country, scroll through the state list — past Missouri — and there it was: