PRIVACY & COOKIE STATEMENT

INTRODUCTION

The purpose of the Privacy Policy is to outline the personal information collected by us and the use of such information This privacy policy (“Privacy Policy”) sets out our policy with respect to the way we use and disclose personal information about you (“you”) which is disclosed to us either directly or through our website. In this policy, “Personal Information” means information or opinion about an identified individual, or an individual who is reasonably identifiable.

This policy applies to Ultimate Adventure Travel Pty Ltd (ULTIMATE).

COLLECTION OF PERSONAL INFORMATION

Personal Information collected by ULTIMATE may include information you provide or volunteer when using our Website or otherwise engaging with ULTIMATE.

The kinds of Personal Information we collect will depend on the purpose(s) for which we are collecting it. For example, we may ask for:

Your name;

Age;

Gender;

Nationality;

E-mail address;

Phone number;

Passport number & expiry date;

Allergy information;

Dietary requirements;

as well as other similar Personal Information that is needed to register or subscribe you to services or offers.

Personal Information will be kept for 5 years, or until the customer reaches their 35th birthday, whichever is sooner.

If you do not provide certain requested Personal Information to ULTIMATE, ULTIMATE may not be able to provide you with access to and use of our Website, provide you with access to ULTIMATE’s products and services, or to fulfil one or more of its functions and activities applicable to you.

USE AND DISCLOSURE OF INFORMATION

We will only use your Personal Information for the purposes for which it was collected and we will not disclose your Personal Information without gaining your consent except where such disclosure is required by law or regulatory requirements.

ULTIMATE only collects Personal Information to the extent necessary to fulfil one or more of its functions and activities, and will do so only by fair and reasonable means.

We will use your Personal Information in the manner provided for in these terms:

to deliver services you have requested from us;

to confirm your identity; and

for direct marketing purposes.

During the booking process you have the option to consent to your personal information being added to our database for marketing purposes. The database may be used for ongoing marketing and educative purposes. The type of marketing and educative activities that we undertake includes forwarding material to you so that you are kept updated in relation to various issues and services. If at any time you do not wish to continue receiving this information, we provide an “opt-out” procedure in each communication to you.

THIRD PARTY SERVICE PROVIDERS

ULTIMATE engages a range of third parties to provide services and perform business support functions for us. Some of those third parties need access to Personal Information in order to provide the services or perform the functions ULTIMATE requires. Where we share your Personal Information with third-party service providers, they will be contractually bound to use the information only for the purposes of providing the services or performing the functions required by ULTIMATE and to store the information securely.

ULTIMATE may, in its sole discretion, share your personal information to our partner organisations who may contact you directly about the products and services they supply. These partner organisations are required by us to comply with appropriate privacy laws and regulations in the jurisdiction in which they are located.

By providing us with your personal information you consent to us providing your personal information to them and consent to receiving information from them about their products and or services, offers or other information that may be of interest to you.

You may ‘opt-out’ of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of any correspondence you receive.

SECURITY OF PERSONAL INFORMATION

ULTIMATE will take reasonable steps to protect and secure your Personal Information to ensure your Personal Information is protected from misuse, loss, theft, and unauthorised modification, access or disclosure other than in accordance with these terms.

ULTIMATE no longer needs the Personal Information for any purpose for which the Personal Information may be used or disclosed by ULTIMATE; and

ULTIMATE is not required by or under an Australian law, regulation or a court/tribunal order, to retain the Personal Information.

ACCURACY OF PERSONAL INFORMATION

ULTIMATE will take reasonable steps to ensure that the Personal Information it collects, uses or discloses, is accurate, complete and up to date, and relevant to any proposed use or disclosure. We seek your assistance by asking you to contact us if your Personal Information changes or you believe the information held on file is incomplete.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION & RIGHT TO BE FORGOTTEN

Under the Privacy Act, individuals have a right to complete access to their records. You may request from us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as practicable. If we deny your request, we will provide reasons in writing as to our decision. To complain or contest our decision, please contact our Privacy Officer.

If you wish to amend information that is out of date or incorrect, or if you wish for your Personal Information to be removed from our database, please contact us at admin @ ultimate.travel. We will use commercially reasonable efforts to promptly determine and remedy the problem.

COOKIES

A cookie is a piece of data stored on your computer tied to information about you. Cookies may be used to track your internet browsing activities and the websites you have visited.

We may, for statistical, security or quality purposes, use cookies to log (a) your internet protocol (IP) address; (b) the date and time of your visit; (c) the pages you have accessed and documents downloaded; and (d) the type of browser you were using.

We may use and combine the information collected using website cookies with information we already have about you to enhance your experience using our website, display and deliver advertising to you, including direct marketing and targeted ads on third party websites and social media sites and to understand and analyse the effectiveness of our marketing and advertising.

You will be asked to ‘Accept’ cookies when you visit our website to consent to cookies being used for these purposes. You may disable cookies and cookie notifications by changing your browser settings.

ACCESS TO PERSONAL INFORMATION COLLECTED

ULTIMATE will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect ULTIMATE’s or our internet service provider’s logs.

THIRD-PARTY SITES

Please be aware that other websites that may be accessed through our Website may collect your personal information. The Website may contain links to other websites. Please note that we are not responsible for the privacy practices of these sites. When you leave our Website, you should familiarise yourself with the privacy statement of that website prior to providing your Personal Information, as this Privacy Policy only applies to Personal Information collected by us or through our Website.

CONTACT INFORMATION

If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you are of the view that we have not adhered to this Privacy Policy, you may write to our Privacy Officer by emailing us. If you have any questions about ULTIMATE’s handling of Personal Information, or if you wish to make an access or correction request or complaint, you should contact the ULTIMATE Privacy Officer by emailing admin@ultimate.travel

This policy was updated on 23 May 2018.

You can find more information about privacy and the protection of your Personal Information on the website of the OAIC at www.oaic.gov.au.

Booking 6 weeks in advance? Secure a spot on your chosen departure date with a 20% deposit today! Just enter promo code 'DEPOSIT' when you book!

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OFFERS & PROMOS

Booking two Ultimate Tours? Use promo code 'ULTIMATECOMBO' when you book for $50 off your booking!

ESSENTIAL BOOKING INFORMATION

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The Ultimate East Coast: 3 week explorer package starts in Sydney on Thursdays and ends in Cairns.

Please be aware that when travelling over peak periods such as Christmas/ New Years and local festivals some activities and accommodation are subject to higher rates. Please check in with us to confirm any extra charges for those times.

GOT A QUESTION? CONTACT US OR CHECK OUT TOUR FAQ'S

BOOKING TERMS & CONDITIONS

If your start date is more than 6 weeks away, you can secure your spot by paying a deposit. Simply select the ‘deposit’ option when you check out. We’ll hold you a spot on your chosen start date and send you a link to pay the remaining amount.

The balance must be paid in full at least 6 weeks prior to your tour start date. If you are booking within 6 weeks of your start date the deposit option is not available.

This Competition is open to all Ultimate Travel customers. Posts must have been published from 01 Jan 2019 onwards, be original content captured or produced by the traveller and must be posted to a personal Instagram account. Qualifying entries must be deemed by Ultimate Travel to reflect the style of Ultimate’s brand and reflect experiences accessible by Ultimate customers. Posts with no association to Ultimate will not qualify. The winning post will be decided at the discretion of Ultimate Adventure Travel Pty Ltd. If you qualify for a prize, your acceptance of the prize consents Ultimate to a worldwide license to use the image within its marketing material and promotional activities. Entries must include the relevant Ultimate Travel hashtags at the time of posting. These must be clearly displayed and not hidden after bulk text or hashtags. Winners must be following Ultimate Travel on Instagram. Ultimate Travel reserve the right to withdraw and end this competition at any time.

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THANK YOU FOR YOUR ENTRY!

YOU'RE NOW IN THE RUNNING TO WIN A SPOT ON OUR 10-DAY ULTIMATE BALI TOUR FOR YOU & A MATE!

I have read and understood the following terms and conditions. All entries must be submitted via our competition form on the Ultimate Travel website. Submissions are open between the 01 Feb 2019 to 22nd Feb 2019. The competition winner will be selected and the entrants notified via email on March 5th 2019. The winner must claim their prize (by responding to Ultimate communication by email or phone) before the 31st March 2019 or the prize will be forfeited. Ultimate may extend the submission or voting period of time at its sole discretion. Multiple entries per person are not permitted. Employees of Ultimate Travel are not eligible to enter this competition. By entering this competition, you consent to be being subscribed to receive marketing content from Ultimate Travel. You have the option to opt out of ongoing communication. Ultimate will not share your contact details with any other third party. PRIZES AND SELECTION PROCESS: The competition winner will be awarded a 10 Day Ultimate Bali trip and will be permitted to bring one travel companion. The prize cannot be substituted for cash and has no monetary value. Flights are not included. You must obtain the necessary visa to travel to Bali to redeem this prize. Travel must take place by 31 December 2019. Once submissions are closed, Ultimate’s judging panel will select the winner based on their submission form. The winner will be decided by the submission that demonstrates the most adventurous and sociable aspects of Ultimate Travel. The winner must be following Ultimate Travel on Instagram and/or Facebook and must have commented on the Competition Video to be eligible for the prize.

COMPLETE FORM TO ENTER COMPETITION

YES

NO

HAVE YOU TRAVELLED WITH ULTIMATE BEFORE?

OUR WINNER WILL BE DETERMINED BY THE MOST CREATIVE ENTRY. WANT TO STAND OUT FROM THE CROWD?

GET CREATIVE WITH YOUR ANSWERS OR SEND US A VIDEO ENTRY TELLING US WHY BALI IS YOUR DREAM DESTINATION!

PLEASE NOTE: Entries for this competition will close at 11.59pm AEDT on 22nd February 2019.

THANK YOU FOR YOUR ENTRY!

YOU'RE NOW IN THE RUNNING TO WIN A SPOT ON OUR 10-DAY ULTIMATE BALI TOUR FOR YOU & A MATE!

Heads up! We've updated our Privacy & Cookie policy to make it clearer and to address some new privacy laws in Europe. By continuing to use this website, we'll assume that you're okay with the updates.