They staff was disorganized. I was charged double and they were not accommodating in regards to getting my money returned to my account.
A mouse ran across the lobby floor while I was checking out. The front desk clerk was unalarmed. She acting as though this was a typical event at Embassy. Disgusting! She didn’t even apologize!

Amber was great at check in - very friendly and full of visitor ideas.
Happy hour bartenders were also very friendly.
Rooms need some updating (for example, they have a 5” piece of carpet staples to the wall and it is falling off everywhere).
Loved the balcony!

We recently stayed at this hotel for a work conference. I was pleased with how close it was to all main attractions in New Orleans. It is about a mile walk to the French Quarter and steps away from the convention center.

I enjoyed my stay at this hotel for the first couple of days (the Loft rooms are particularly nice), until returning one day to find that my electronics were stolen while I was out of the room (including phone charger and expensive headphones). The items were definitely taken by the cleaning staff, as I charged my phone that afternoon at 4:30 PM when I returned to my suite (at that time my suite had not been cleaned yet), and then when I returned around 8 PM the items were missing (the suite had been cleaned in between the time I was in and out of the unit). When I reported this theft to the front desk, they just brushed it off, had me fill out a "written report" and told me that the housekeeper that cleaned my room did not recall seeing any headphones/charger.
Very happy I did not have my laptop in the room at that time!
Overall, the hotel was nice, but you should NEVER need to worry about your personal items while you're out of the room. This was a real bummer, and I would never stay in this hotel again for this reason alone. If you do decide to stay in this hotel, put literally anything of value in your safe and do not leave your laptop/other valuables in the room unattended -- as, if they get stolen, the hotel staff will just tell you that the housekeeper did not take the items and it'll be your loss.

Hotel highlights

Walking distance to Julia Street Cruise Terminal and National World War II Museum

Free cooked-to-order breakfast

Free in-room wired Internet

Onsite dining

Located in Central Business District, Embassy Suites by Hilton New Orleans Convention Center is adjacent to Julia Street Cruise Terminal and within a 10-minute walk of other popular attractions like National World War II Museum. This 3.5-star hotel has 280 rooms and welcomes guests with free breakfast, an outdoor pool, and a fitness center.

Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7 AM to 9:30 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception.

Rooms

A 40-inch LCD TV comes with cable channels, and guests can stay connected with WiFi and free wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a sofa bed, a refrigerator, and a microwave.

Property features

Guests staying at Embassy Suites by Hilton New Orleans Convention Center enjoy an outdoor pool, a fitness center, and WiFi in public areas. Valet parking is available for USD 42 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a computer station.

Perfect for a big family to share spaces with and the breakfast buffet was a plus!

By a verified traveler on Oct 4, 2018

5

Everyone

By a verified traveler on Sep 24, 2018

3

Everyone

Lovely lobby. Good location for our needs. Parking additonal $50. The room itself was a bit musty, and the meandering hallways and painted cinderblock walls and columns detract. Pool a bit tiny.

By Gretta, from Bay St. Louis, MS on Jul 26, 2018

2

i expect more as a paying customer l!

Everyone

They staff was disorganized. I was charged double and they were not accommodating in regards to getting my money returned to my account.
A mouse ran across the lobby floor while I was checking out. The front desk clerk was unalarmed. She acting as though this was a typical event at Embassy. Disgusting! She didn’t even apologize!

Offsite Activities

Location Highlights

Hotel Policies

Arrivals + Departures

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply).

Check-in starts at 4 PM and ends at midnight

Check-out: 11 AM

Payment types

Kids + Beds

Up to 2 kids stay free when using existing bedding

Rollaway/extra beds are available for USD 20.00 per night

Free cribs/infant beds are available

Pets

This property doesn't allow pets (service animals welcome)

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Diners Club, Discover, Mastercard, and Visa.

Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Parking has height restrictions.

Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for in-room wireless Internet: USD 14.99 per 24-hour period (rates may vary)

Fee for wireless Internet in public areas: USD 14.99 (rates may vary)

Valet parking fee: USD 42 per night (in/out privileges)

Rollaway bed fee: USD 20.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.