About Our Team

Lucid Systems is a team of dedicated engineers that pride themselves on providing a first class support service. The
core team of
Microsoft Certified Engineers
have worked together for many years. We all have an excellent understanding of how to get the best out of a typical
small business system and each of us have our own specialities. As a unit there are very few technical problems
that we cannot overcome.

We do not employ sales people, all advisors have a proven track record in not only designing solutions but also implementing
them first hand. This enables us to directly communicate the full details of a solution including any drawbacks,
not just the positive sales spin.

Many of our clients see our team as very much a part of their own team, helping and advising them so that they get the most
out of their IT systems.

Craig Debenham

Managing Director, MCSE, CCNA

Craig is the owner and Managing Director of Lucid Systems. Craig’s background is as an IT Systems Engineer specialising
in Exchange Server systems and IP networks. He has 18 years’ experience designing and delivering IT solutions to
SMEs. As well as the day-to-day running of the business Craig provides valuable business analyst services to clients
ensuring they are getting the best return on their IT investments.

David Poole

Technical Manager, MCP

David is the Technical Manager at Lucid Systems, he has 9 years’ experience in the
industry. David provides 3rd
line support to the senior engineers as well as being the chief architect on larger projects . David works closely
with Craig in providing IT solutions that not only meet the clients business requirements but are also
technically stable and scalable. David became a shareholder in the company in 2014.

Simon Ash

Engineer, MCP

Simon is our Helpdesk Manager and has over 20 years’ experience of both supporting and implementing IT solutions to SMEs.
Simon is our Help Desk Manager and ensures that our support services are delivered to our customers satisfaction.

Hiren Chauhan

Engineer, MCP

Hiren has over 10 years’ experience in providing 1st and 2nd line support to SMEs. Hiren is based in London in
order to offer quick onsite response to our city clients. He has extensive knowledge of both Exchange
Server and SharePoint technologies.

Dale Heuer

Senior Engineer

Dale is a Senior Engineer has over 15 years’ experience in providing Consultancy and 1st, 2nd, 3rd line support to SMEs.
As well as providing 2nd line support to our clients he also provides pre-sales consultancy
helping our clients choose the best solutions for their business needs.

Jamie Pope

Engineer, MCP

Jamie has 5 years’ experience in providing 1st line support to SMEs. Jamie has completed his certifications in
implementing cloud based email solutions such as Office 365.

Chris Barrett-Parrott

Engineer, MCP

Chris provides 1st and 2nd line support. He has 13 years experience in this role. Chris is a data integration
specialist.

Jess Corley

Support Engineer

After completing his NVQ Level 2 /3 ICT apprenticeship with us. Jess has progressed to the position of support engineer.
Jess specialises in implementing and supporting or Lucid Voice Telephone system products.

Nicola Dorriety

Accounts Manager

Nicola has over 17 years experience in running accounts systems within the IT and telecoms sector. Nicola looks after all our back office operations.

Sam Hicks

Apprentice Engineer

Sam is completing his ICT apprenticeship with us, and is showing great promise to become a skilled engineer.