1 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The cabin was awesome. Very roomy. Only one tiny issue was it had a lot of dust, even on the walls. (on living room, up high near the sky windows) My husband and son had a reaction to all the dust. Also, one tiny recommendation is the island would benefit from an electrical outlet on it. BUT OVERALL IT WAS SO NICE, AND WOULD STAY AGAIN.

3 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:9

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Cabin was exactly as advertised, and everyone in our group loved the cabin, the hot tub and the view of the mountains from the deck for sunrise and sunset :) The only thing we noticed and it was minor- there were some cobwebs up high in the cabin and the ceiling fans could also use a wipe down, again minor things. Would recommend this cabin to anyone, its beautiful and up in the mountains off HWY 321 but still a short distance to the grocery store and the main strip on Gatlinburg.

4 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We stayed 11/8/2017-11/13/2017....the cabin was awesome. Plenty of room and very clean.....location was very convenient. The hot tub was not working on the first day but I called the office and they promptly sent a repairman out to take care of the problem.

The only negatives were there are no TV's in the upper and lower bedrooms and there are no animal proof outside garbage cans. Our outside garbage cans were overturned on the third night. They are placed on the deck outside of the cabin. We kept them inside after the incident.

Overall it was a great vacation and chalet.....we will be back!!! Thanks!!!

5 of 26Guest Review

Ratings:

Booking:9

Staff:9

Cleanliness:9

Check In:9

Value:9

Comfort:9

Check Out:3

Amenities:9

Location:9

Would Recommend Company:9

Would Recommend Property:9

Guest Comments:

The checkout process was cumbersome. The express checkin had a check out document that said to call but did not include a phone number. Seems to me there should be an "express" check out. Just send a text or email to someone.

6 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:9

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:9

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We had a wonderful family reunion at Gatlinburg Views. There was plenty if room and the cabin was well equipped for our needs. The staff reacted quickly to our requests. I would definitely stay here again.

7 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The manager and staff was very professional and took care of our needs Cabins USA is our home away from home we will be going back to this cabin soon, the cabin had everything we needed and more!!! Best stay ever.

Company Response:

Thank you for all of your kind words! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

Ratings:

Guest Comments:

The pool is small other than that it was a great vacation

Company Response:

Thank you for taking the time to let us know about your recent stay in Gatlinburg Views! We here at Cabins USA strive to give each of our guests the best stay possible while vacationing in the Smokies. Thank you for choosing Cabins USA and we look forward to seeing you again soon!

Guest Comments:

12 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:6

Check In:10

Value:9

Comfort:9

Check Out:8

Amenities:9

Location:10

Would Recommend Company:9

Would Recommend Property:9

Guest Comments:

The view was exceptional. The size accommodated our family well. The carpet was very worn, in poor condition. The only frustration was the inconsistency in trash pick up, even calling they failed to pick up trash and animals got into it. Overall a beautiful location.

14 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:5

Check In:10

Value:9

Comfort:9

Check Out:10

Amenities:7

Location:8

Would Recommend Company:10

Would Recommend Property:7

Guest Comments:

We loved the cabin. It was very spacious. The only issues with it were when we arrived both fireplaces were going and it was 85 degrees. It took quite a while for it to cool down and the main floor air conditioner wasn't working properly. We also went to check in on the hot tub and it was broke. The tv on the main floor was not working either. We called and they sent someone to fix things. We left and returned to find a note saying the hot tub needed a special part and it would be fixed asap. 2 days later we stopped by and spoke with someone in the office who put in an urgent request. The hot tub was fixed that night. We loved dealing with the employees. They were very nice and helpful. My only suggestion would be to hire a new cleaning crew. The kitchen table wasn't cleaned. The floors weren't swept either. Just could have been cleaner. Also, no where to take your garbage. We will stay with Cabins USA again. Even with the few glitches we were pleased.

16 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:9

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

A beautiful cabin, nestled on a wooded mountain ridge, and conveniently located to all of the attractions in Gatlinburg & Pigeon Forge. Very impressed by Cabins USA's attention to concerns. Our cabin's hot tub wasn't working when we arrived so we called maintenance and they promptly came out and fixed it for us.

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

17 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:8

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

My family and I had a wonderful time at this cabin. We had 7 of us and our dog. There was plenty of space for everyone. The cabin was easy to find and accessible. The only downfall I would say would be the hot tub not being operational the night we got there, but a maintenance worker made his way to us and fixed the problem by the end of the end. All in all the trip was great! I visit Gatlinburg every year and always use Cabins USA. Will definitely be coming back next year.

Company Response:

I am so happy to hear that everyone enjoyed their stay in Gatlinburg Views! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

Ratings:

Guest Comments:

This was an amazing weekend. The cabin and location were perfect. I can't wait to come back again!

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

19 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We loved Gatlinburg Views. Stayed here for our annual girls trip and it was great!! Very convenient to Gatlinburg and Pigeon Forge and Glades Road Area. Cabin was very nice, very clean and accommodated our needs very nicely. If we had a suggestion it would be to please mark the step-down on front porch. We put the mat down so we would not forget that it was a step-down. Just for safety purposes. Again, we loved cabin and location. No complaints!! Also liked ease of checking in and out with Cabins USA.

Company Response:

Thank you for taking the time to let us know about your recent stay in Gatlinburg Views! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. Thank you for your suggestion regarding the step down. Your comments have been forwarded to our Owner Liaisons who will bring this to the attention of the owner. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

20 of 26Guest Review

Ratings:

Booking:9

Staff:10

Cleanliness:10

Check In:10

Value:9

Comfort:9

Check Out:10

Amenities:9

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

We recently stayed at Gatlinburg Views. Our stay was amazing, the cabin was clean and had everything we needed. We were most pleased with how close it was to downtown Gatlinburg. The drive was less than 10 mins to town. The express check in and out was so nice because we didn't even need to stop, we began our vacation right away and just showed up to the cabin. The only negative is we wish there were tv's in the bedrooms but that wasn't a huge deal. I highly recommend Cabin's USA and this cabin.

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA!

21 of 26Guest Review

Ratings:

Booking:10

Staff:9

Cleanliness:9

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:8

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

The cabin and view was beautiful! I would definitely stay again and recommend this unit to everyone! Our hot tub didn't work correctly but when we called someone was there immediately and it was fixed
Great staff! The only complaint is trash pickup and better towels.

Company Response:

Thank you for taking the time to let us know about your recent stay in Gatlinburg Views! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

22 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:10

Check In:10

Value:10

Comfort:10

Check Out:10

Amenities:10

Location:10

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Couldn't have asked for a better place to stay. Beautiful cabin. Spotlessly clean. Immediate response when our hot tub wasn't working. Definitely would stay there agian. Perfect setup for our kids and grandkids with the three levels all equally furnished.

Company Response:

Thank you for all of your kind words! We here at Cabins USA work hard to make sure each of our guests have the same great stay you enjoyed while vacationing in the Smokies. When you are ready to stay with us again, please mention you are are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

23 of 26Guest Review

Ratings:

Booking:10

Staff:10

Cleanliness:8

Check In:8

Value:8

Comfort:10

Check Out:10

Amenities:8

Location:9

Would Recommend Company:10

Would Recommend Property:10

Guest Comments:

Loved the cabin. Trash disposal was a big problem. Did not like leaving it in the cabin all week. Also lots of ants.I called and maintenance did come out and spray but still had them all week. Cleaning crew needs to dust higher. Lots of high cobwebs. The cabin was beautiful and comfortable.

Company Response:

Thank you for taking the time to let us know about your recent stay in Gatlinburg Views. We here at Cabins USA work hard to make sure each of our guests have the best stay possible while vacationing in the Smokies. I apologize no one came to pick up your trash during your stay. When our guests need their trash picked up, they only need to contact our main office and we'll send someone out to take care of that. Your comments regarding the cleanliness of the cabin has been forwarded to our housekeeping department to be addressed. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and thank you for choosing Cabins USA.

25 of 26Guest Review

Ratings:

Booking:9

Staff:9

Cleanliness:9

Check In:9

Value:8

Comfort:8

Check Out:10

Amenities:8

Location:9

Would Recommend Company:8

Would Recommend Property:8

Guest Comments:

Great place to stay! All staff very friendly & efficient. Had a problem with hot tub not heating but called maintenance and it was working when we got back from town. Would definitely consider using your company again if we come to the area.

Company Response:

Thank you for all for all of your kind words! Our maintenance department works hard to make sure each of our guest's calls are answered as quickly as possible. When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you again for your review and we look forward to having you as our guest again!

Ratings:

Guest Comments:

Whole family thoroughly enjoyed our stay. Very pleased with our cabin, "Almost Home". Wish we had more time. Have already recommended to family and friends. We will return!

Company Response:

Thank you for all of your kind words! When you are ready to stay with us again, please mention you are a return guest for an additional discount. Thank you for choosing Cabins USA and we look forward to having you as our guest again!

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