help I need help with my bb

good afternoon, I write from Venezuela, I have a blackberry 8530 with Movilnet online computer, which change as the system had to prepay to postpay system to charge my credit card with the consequent change of phone number processing is done on Saturday and now my phone does not recognize the ID of the default and I can only receive calls and send and receive messages, I went to the service operator and told me that it is a conflict RIM BlackBerry and I have my identification with the previous issue I wonder if is there any solution to my problem because I'm happy with the service was receiving and would like to receive.

Re: help I need help with my bb

Hmmm...not much punctuation there, but I think I might understand what you attempted to communicate. Given that your carrier made a change and given that you pay them for all of your services and formal support, I believe you need to continue to work with them to resolve this. If they cannot resolve it, they have the power to escalate into RIM at no charge to you...you have no free method by which to seek any formal support from RIM directly.

If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.