In this episode we feature remarks from Doug Ramer, HR Director at Martin Water Conditioning in Myerstown, Pennsylvania.

Doug spoke to the WQA Dealer Section in April about the need to reassure customers and staff during the COVID-19 crisis. He talked about communicating more frequently, and, perhaps differently. And, when it comes to employees, Doug says bad news is better than no news.
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And we'll have our WQA Tip.