By: Centre for Management Development (CMD)

Organizations manage relationships to ensure supportive work climate for optimum performance. Conflicts arising from poor interpersonal relations can undermine organizational goals. One of the fundamental duties of Secretaries and Personal Assistants is to manage relationships. They manage relationships between their bosses and superiors, and between peers and subordinates. The way they perform their duties can also have significant effect on interdepartmental relationships. To enable them to cope with pressures of their jobs, build supportive relations and perform their duties effectively, they must have outstanding interpersonal relations skills. This workshop is designed to enable Secretaries and Personal Assistants to manage internal and external relations and enhance harmony and optimum performance.