Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Related Questions:

"Paper Jam" issues are common with printers. They most often occur right after there has been a paper jam. Most people (not necessarily YOU), don't take the time to read how to properly clear a paper jam in their printers and often yank the jammed sheets backward thru the paper tray. Most times you should remove the cover in the back and pull the jam FORWARD out the rear, or if the jam made it close to the output tray, then FORWARD thru to the output tray. Pull sheets backward can cause two issues. It makes tearing the paper easier. This can result in tiny pieces being caught in places where the printer detect them as a jam. The other issue is that pulling backward can damage the feed rollers that pull the paper into the machine, as well as the mechanical sensors that detect paper jams. If you cannot find ANY shards of paper in the machine, you may have printer damage that results in the jam indication.

Turn the Printer onWait for the error messageopen the printer move the ink cartridge a little bit to the righton the left side you have three gear wheelsmove the frontmost forward to move the printer carriage it should go easy.Close the Printer and press OK to test the printer.If it not works move the gear wheel further and further and maybe backwards to remove stuff which block the carriage

This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

More likely especially if the paper was pulled out backwards, that the paper sensor just before the platen roller is bent or broken. When you pull paper back up thru the feeder it gets caught on this sensor tab and it gets bent, holding it up just like a paper scrap would. If it's broken or you can't locate it to bend it straight, you will need a shop to repair your printer.

HI ayyasamyr:
This your problem.
13.10 PAPER JAM The event log message for a paper-delay jam in the duplexer is 13.10.
1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check PS1701 and PS1703 in the duplexer for correct operation. Replace the
duplexer if a sensor is defective.

The print head lock is probably not retracting. Look for the white plastic block that pokes through from the paper feed side just in front of the head. Push it in with your finger and move the head to the middle by hand. Now turn the machine on. Then turn it off using the correct method. Then turn it on once more. If it starts grinding again, you screwed the feed mechanism when tugged out the jammed paper (probably pulled it backward through the feed instead of making it go forward and out the correct exit). If this is the case, you may as well bin it. If it in warranty, you can try to get a claim for repair.

By pulling the paper out backwards your sister may have caused a gear to jump. You could try pulling a piece of paper out in the other direction and maybe the gear will jump back into place. Otherwise you will probably have to have the printer serviced.