Extended Stay America Los Angeles - Long Beach Airport

This hotel is most popular for:

Couples

Everyone

Business

Recent guest reviews

This may be the dirtiest hotel I have been to in a decade. The hall carpets were from the sixties and had the stains to prove it. Front desk staff are rarely on duty as they are also required to assist the cleaning staff with the laundry.
Hair dryer and coffee maker had to be "borrowed" from an unoccupied room by the cleaning lady who said was quitting to go work at Burger King.
When we left there were two soiled vagrants in the lobby one who was experiencing the dry heaves.
The only reason we or anyone in their right mind would use this place is because it accepts pets.
This place is operated by someone who can't afford or does not know how to run a hotel.

The hall rugs look like they came out of a slaughter house. Hair dryers and in-room coffee makers had to be ordered from the front desk clerk who removed them from vacant rooms. This place is operated on the cheap and should be condemned.

I would recommend this hotel with caveats.
Better than the place where I stayed last time I was in town.
Price seems a little high-but, that's CA.
The bedding isn't updated. The room had some damage-just little things like
cruddy paint, etc. No big deal to me.

Very close to the airport but no noise from the airplanes. I was there for a week for work and had no issues. Bed is a bit hard for me. The a/c was making a gurgling sound when I arrived but no maintenance personnel on duty Sunday night. Monday it was taken care of. No coffee pot in the room and I didn't think to ask if they had one since you have to ask for dishes.
Tv should be mounted on the wal, it is bolted to the dresser so low you can't comfortably see it from the bed.

My water was cold, while taking a shower. Walking down the halls, smell like roach spray. When I went to talk to front desk, she was busy, plus I was delayed by traffic coming from Las Vegas, I had an appointment, @6 pm, check in at 5pm. I left at 7am to head back to vegas, informed front desk of the complaints, she didn't care of my stay. I would never refer no one to this place. Orbitz! When ask of hot meal, please inform the customer there's no hot meals at all.

Second time a the hotel. I have an Irish Wolfhound and we stay over Fathers day weekend for the Big Irish Fair. The hotel welcomed us with open arms. Great stay and Great Staff. Rooms are clean and well maintained. Will stay again.

Showed upon a Friday evening and was informed I was in a smoking room (which I definitely did not book) and there was no other availability. I had prepaid so I was stuck. The staff was unprofessional, the whole 3rd floor smelled like smoke, the bedding was stained and there was no shampoo in the bathroom. Oh, and they don't do wake up calls. Spend a few extra bucks to stay at one of the other adjacent hotels if you need to stay by LGB. It's worth it.

It may have been my mistake to think that extended stay is a hotel but is actually a short term apartment studio and will need to provide everything for yourself. It had a kitchen and bathroom with most of the toiletries needed. The kitchen was being renovated or updated and would need to request any dishes or cups if needed. One of the sheets had a cigarette burn in it. I couldn't turn down the volume on the television below 8. Our neighbor literally watched TV on full blast all day and all night. I know that this isn't the hotels fault but it still made my stay unpleasant. The breakfast provided was grab and go which consisted of wrapped snacks and coffee was not provided in your room. I probably wouldn't stay here again.

The room itself looked nice. I only got this particular hotel for the refrigerator, which was broken. I reported it and it wasn't fixed until the night before I left. They ran out of toilet paper and said they wouldnt have a shipment ubtil the next day, but they had boxes of tissues... which also wasnt in my room. I found dirty tissue and popcorn under the bed and sink. The staff was polite and professional, at least. Its unlikely I will stay here again.

Hotel highlights

Free continental breakfast

Free WiFi in rooms and public areas

Free parking

Laundry facilities

Extended Stay America Los Angeles - Long Beach Airport places you within a few miles (5 km) of California State University Long Beach and Recreation Park Golf Course. This 134-room aparthotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's near the airport and also close to Walter Pyramid and Earl Burns Miller Japanese Garden.

Property features

Renovated in 2012, Extended Stay America Los Angeles - Long Beach Airport offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. Staff members can help with accommodation requests, and provide front-desk service during limited hours.

Room options

Studio, 1 Queen Bed, Non Smoking

from$104

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Double Beds, Smoking

filthy hangout for the homeless

Everyone

This may be the dirtiest hotel I have been to in a decade. The hall carpets were from the sixties and had the stains to prove it. Front desk staff are rarely on duty as they are also required to assist the cleaning staff with the laundry.
Hair dryer and coffee maker had to be "borrowed" from an unoccupied room by the cleaning lady who said was quitting to go work at Burger King.
When we left there were two soiled vagrants in the lobby one who was experiencing the dry heaves.
The only reason we or anyone in their right mind would use this place is because it accepts pets.
This place is operated by someone who can't afford or does not know how to run a hotel.

By Gene, from Hawaii on Jul 5, 2017

Review commentGeneral Manager responded on Jul 8, 2017

Gene, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service.
Sincerely,
General Manager

1

dirtiest hotel i've been in.

Everyone

The hall rugs look like they came out of a slaughter house. Hair dryers and in-room coffee makers had to be ordered from the front desk clerk who removed them from vacant rooms. This place is operated on the cheap and should be condemned.

By Alex, from Denver on Jul 4, 2017

Review commentGeneral Manager responded on Jul 7, 2017

Alex, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hospitality you deserve.
Sincerely,
General Manager

1

Everyone

The hotel had was not that clean the hallways were not lit well and had a musty bad odor to them I wound up not even staying there

By a verified traveler on Jun 10, 2017

Review commentGeneral Manager responded on Jun 12, 2017

Please accept our sincere apology for the problems you encountered while you were here. You deserved a clean and comfortable stay, and we did not live up to your expectations. Your concerns have been shared with our housekeeping and maintenance teams to resolve the issues. We hope you will consider giving us another chance to serve you better in the future.
Sincerely,
General Manager

2

not great

Everyone

Room had an odor. Bed springs so noisy it woke you up. Breakfast was a joke shrink wrapped gas station style food.

By dc on May 22, 2017

Review commentGeneral Manager responded on May 24, 2017

Thank you for choosing our hotel for your stay. Please accept my sincerest apology for the inconveniences you had in your room and that you were not pleased with our grab-and-go offerings. I will discuss your concerns with the respective teams in an effort to improve facilities going forward. We hope to have another opportunity to welcoming you back with a much better experience.
Sincerely,
General Manager

3

ok for the price.

Everyone

I would recommend this hotel with caveats.
Better than the place where I stayed last time I was in town.
Price seems a little high-but, that's CA.
The bedding isn't updated. The room had some damage-just little things like
cruddy paint, etc. No big deal to me.

By a verified traveler on Feb 20, 2017

Review commentGeneral Manager responded on Feb 22, 2017

Thank you for taking the time out of your day to leave us your feedback of our hotel. We are glad you had an overall great stay and value your observation in regards to your room. It was our pleasure serving you, we hope to have the chance to welcome you again soon.
Sincerely,
General Manager

4

long beach airport

Everyone

Very close to the airport but no noise from the airplanes. I was there for a week for work and had no issues. Bed is a bit hard for me. The a/c was making a gurgling sound when I arrived but no maintenance personnel on duty Sunday night. Monday it was taken care of. No coffee pot in the room and I didn't think to ask if they had one since you have to ask for dishes.
Tv should be mounted on the wal, it is bolted to the dresser so low you can't comfortably see it from the bed.

By lewis, from SD on Nov 5, 2016

Review commentGeneral Manager responded on Nov 7, 2016

Thank you for reviewing your stay - we value your comments. We are pleased to note that your week-long visit to Extended Stay America Los Angeles - Long Beach Airport was comfortable and our proximity to the airport was convenient for your needs.
We also appreciate your suggestions. Thanks for being our guest, and we look forward to your return visit.
Sincerely,
General Manager

1

horrible overall rate, front desk horrible, hotel

Everyone

My water was cold, while taking a shower. Walking down the halls, smell like roach spray. When I went to talk to front desk, she was busy, plus I was delayed by traffic coming from Las Vegas, I had an appointment, @6 pm, check in at 5pm. I left at 7am to head back to vegas, informed front desk of the complaints, she didn't care of my stay. I would never refer no one to this place. Orbitz! When ask of hot meal, please inform the customer there's no hot meals at all.

By Laquita, from H on Oct 31, 2016

Review commentGeneral Manager responded on Nov 1, 2016

Dear Laquita, Thank you for staying with us and for your review. I am disappointed to hear about your stay and the lack of hospitality shown to you from our front desk staff. I appreciate you letting us know about the issues you encountered as this will help us improve our guest experience moving forward. I again apologize for the lackluster visit and invite you back should your travels bring you to the area. We can and will work hard to show you the experience you deserved. Safe travels.
General Manager

5

traveling to the great irish fair

Everyone

Second time a the hotel. I have an Irish Wolfhound and we stay over Fathers day weekend for the Big Irish Fair. The hotel welcomed us with open arms. Great stay and Great Staff. Rooms are clean and well maintained. Will stay again.

By Jack, from ;Tehachapi CA on Jun 24, 2016

Review commentGeneral Manager responded on Jun 27, 2016

We are delighted you chose to stay at Extended Stay America Los Angeles - Long Beach Airport Los Angeles - Long Beach Airport. We appreciate your wonderful remarks and are happy to read you loved your clean accommodation and the hospitality of our team. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience while here. Reviews like yours make it all worthwhile. Thank you for being our guest, and we look forward to your next visit. Hope you enjoyed the fair.
Sincerely,
General Manager

2

dads 80th birthday

Couples

Roaches...Smelled like cigarette smoke...in the hallway...

By P REXX on Oct 28, 2015

3

good location

Couples

We enjoyed having the refrigerator and kitchen amenities, but the hotel itself didn't have any other amenities. Linens were poor quality. Bed was comfortable enough. It was OK for a couple nights.

By Outdoorsy Grandma on Oct 1, 2015

Hotel Amenities

Property Details

Entire property renovated in June 2012

Smoke-free property

134 rooms

3 stories

Hotel Services

Laundry facilities

Rooms

Kitchen with refrigerator, stovetop, and microwave

Coffee maker

Private bath with bathtub/shower

Free toiletries

Flat-screen TV with cable service and premium channels

Phone with free local calls

Desk

Weekly housekeeping

Air conditioning

Hair dryer available on request

Internet

Public areas: Free WiFi

Guestrooms: Free WiFi

Drinking + Dining Details

Free continental breakfast is served daily.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Offsite Activities

Location Highlights

Hotel Policies

Arrivals + Departures

The front desk is available during limited hours. Driving? This property offers free parking.

Check-in starts at 3 PM and ends at midnight

Check-out: 11 AM

Special Check-in Details

This property's front desk is open daily from 7 AM - 11 PM

Kids + Beds

Children 17 years old and younger stay free when using existing bedding

Pets

This property welcomes pets for USD 25 per pet, per day (maximum USD 150 per stay)

Up to 2 per room

Restrictions apply

For more information, guests can reach out to the property at the number on the booking confirmation

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.

No cribs or infant beds are available.

No rollaway or extra beds are available.

A valid credit card is required at check-in for incidentals and damages, otherwise a USD 100 cash deposit per room, per stay will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over USD 100, a check will be mailed within 14 days of departure. For more details, please contact the office using the information on the reservation confirmation received after booking.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Cash deposit: USD 100 per stay

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)

Weekly housekeeping provided; fees apply for additional cleaning

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

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