GraduateMasters in Business Administration or any Post-graduation will be an added advantage.Six Sigma Black Belt certified or equivalent

Desired years of experience:

Around 10-15 years, 3-4 years of BPO experience is preferablePreferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.Work experience in MNCs or reputed organizations will be an added advantage.Strong Program management skills.Strong analytical skillsStrong facilitation skillsCustomer facing and interaction abilities.Ability conduct end to end process mapping and managing process improvement/process re-engineeringAbility to develop process frameworksSound knowledge of tools/technologies in ITES and support functionsSound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc).Work experience as Quality consultants will be an added advantage.Ability to train and conduct workshopsAbility to identify process re-engineering requirements against end to end service provisioning.Ability to work across various geographies.