Application Support Officer

- Serve as the first point of contact for helpdesk support seeking technical assistance over the phone, email or verbal;
- Determine the best solution based on the issue and details provided by helpdesk support;
- Direct unresolved issues to the next level of support personnel or technical personne On-time general troubleshooting on databases and applications;
- Work closely with support team and development team to solve problem related to systems;
- Well understand our credit system on loan, savings, reporting and nature of our business and process;
- Follow-up and update system status and information;
- Strong team work and interpersonal skills;
- Perform other tasks assigned by supervisor;
- Conduct user acceptance test (UAT) process for new system development, customization and upgrading;
- Attend Business Verification Test (BVT) as needed;
- Minimize user’s complaint on system functioning and performance;
- Be able to work with VisionFund’s partners and regulator;
- A broad understanding of technical IT issues to enable discussions with internal and external technical specialists;

Job Requirements:

- Bachelor degree in computer science or in related field;
- At least 1 year experience in system support and end user support;
- Knowledge in programing language such as ASP.NET(C#), Java, HTML, CSS, JavaScript, SQL script;
- Well understand in data interchange technology such as XML and JSON;
- Knowledge in database design and development such as SQL Server/Oracle, and SQLite;
- Good understanding of computer systems, mobile devices and other tech products;
- Strong interpersonal skills and communication skill;
- Must have good communication and interpersonal skills;
- This person must recognize that much of the work is completed without direct supervision;
- Requires to work until night time if system is failed or there is special request;
- This position may be asked to travel inside and outside country.