Caller ID (CNAM) display in Activity logs

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Hi,

It's important for me to see not only the CID of incoming calls in my call logs and notifications, but the CNAM as well. I know many VoIP based services don't do this right now, but Phone.com and Vonage do. I'm still trying to figure out which provider I'll eventually go with and this is a big deal for me.

I agree. This is definitely an important feature and I'm not sure why many VOIP providers skip out on providing CNAM information along with the call. I do know there is a small fee charged to the VOIP provider each time a lookup to the CNAM database is made and this may have something to do with it (we're talking fractions of a cent).

Although I am satisfied with the service thus far, I do hope that such a feature is added in the future so I won't have to manually type in the contact names each time a phone number isn't recognized in the Softphone. It's a matter of convenience and I'm willing to pay a slightly higher rate if this was provided. If RingCentral won't provide it for everyone because of the expense, perhaps they can provide it as an add-on feature to those folks that are willing to pay extra for this service.

I think you misunderstand. I want to see the CNAM of incoming callers. So if John Doe calls me and has his outgoing caller ID name as "J Doe", I wanted to see "J Doe / 555-555-1212" Phone.com and Vonage both support this.

This is a huge issue for me. I just signed up for Ring Central and our entire office is completely and utterly dissatisfied. In a business it is imperative to see the incoming caller id name. It is absolutely unacceptable to not offer this feature. I just keep being told that I would need to upgrade to another tier (which has features I DO NOT NEED) for an extra $100 per month just to be able to see the caller id name. Absolutely ridiculous. Even if you do not want to offer it in your plans, it should at least be an option to "add on" this feature for a small amount per month as this is a basic feature of any phone service. Our entire office is pretty upset that we have lost this feature (for the first time ever) since switching to this company. No one is willing to help me with a solution.