Best-in-class security

With encryption in motion and at rest and active in-depth monitoring, Smooch is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.

Privacy and your data

Our Privacy Shield certification is supported by role based access controls to production systems as well as annual privacy training company-wide to safeguard your data. Enterprise customers can also choose to host their data on our EU or US infrastructure.

GDPR compliant

The Smooch platform is GDPR compliant. Our omnichannel conversation platform is architectured to make it simpler for you to comply with the GDPR and it includes features that will help you respect your controller obligations.

Marco Trecroce

Senior VP & CIO

Four Seasons

“We wanted to ensure that our guests had the ability to message us on their preferred channel and in their preferred language. Smooch was the only provider that met all of our global requirements, and allowed us to provide a truly personalized service that is safe and secure.”