QUESTION 43 You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

A. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date. B. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date. C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date. D. Each side synchronized its data from the logger using SQL replication.

Answer: A

QUESTION 44 When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

QUESTION 45 In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A. The system stops routing calls because it cannot function without a private network. B. The private network data is rerouted automatically over the visible network. C. Both call routers go active and attempt to split the system until the private network is restored. D. The system continues to operate but with only one call router in simplex mode.

Answer: D

QUESTION 46 Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

A. No network VRU is configured for the routing client. B. VRU PIM just got out of service. C. Incorrect media file name. D. Send to originator is not enabled. E. Primary VRU peripheral gateway is out of service.

Answer: AB

QUESTION 47 Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000. B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100. C. A VRU PG peripheral should be configured with a peripheral ID of 5000. D. A network VRU should be configured with a label of maximum length 10 digits. E. A PG explorer peripheral should be configured with a peripheral ID of 200.