The Little Emperor Strikes Back

This, as I believe I have said before, is a tired old saw where I work. If Senior Management want Middle Management to excel in any given area and if a measure of what that area might be can be deduced from the training that is provided, even Doctor Watson would see that the area of Dealing with Difficult People is the area du jour.

As I sit in these training sessions, I more often than not end up secretly thinking, “What a big pile of hairy bollocks this is.” Continue reading →