Knowledge Base

Unlocking Instructions

If you are getting trouble while unlocking by Nokia Lumia WP8.0 & WP8.1 Series Direct Unlock by USB Cable service, please follow the guidelines below.

Download The NkWp8Client
There are different versions Wp8Client. so you should try a different version of the latest version of Wp8Client with unsuccessful.

*Make sure, your data cable is good or try to use another good quality data cable.
* Make sure your phone driver installed properly.
* Make sure your Desktop/Laptop Windows Firewall is Turn OFF or you may try to Turn On if Turn OFF (For making sure if any conflict with windows firewall).
* Make sure No Space before/after while entering the Unlock KEY.
* Make sure your phone is listed support models.
*Make Sure your ISP connection is directly connected to your Desktop/Laptop.

If above guidelines applied and still getting an error, please try to follow the additional guidelines below.
1st. Try to Hard Reset of your phone.
2nd. Try to flash your phone with a different version of firmware of the same model (We recommended, better also change product code).
3rd. Try to unlock by another Desktop/Laptop (We recommended, make sure another Desktop/Laptop installed with different version of windows operating system).

If above guidelines applied properly and finally unlock unsuccessfully, please click the Verify button from order history for further verification.

1. Insert the network SIM in the handset which has given u the LG U400.

2. Enter 2945#*88110#.

3. The phone will then prompt 'Unlock sim'. Press OK.

4. The phone will then prompt 'Network Unlock'. Press OK.

5. The phone will then prompt- 'Input Network Control Key'.

Enter the 8 digit unlocking code. Press OK. If the unlocking code comes with only 7 digits, add a 0 in front of the 7 digit code. If the unlocking code comes with only 6 digits, add 00 in front of the 6 digit code.

6. It should give you the message Success.

7. Come back to the main screen and Enter 2945#*88110#.

8. The phone will then prompt unlock sim. Press OK.

9. The phone will then prompt Network Unlock/ Lock but if you scroll down you will see a message Enter SP Lock. Enter SP Code.

10. Then press OK

Model : All other model

1 - Switch ON your phone with an Allowed SIM Card,

2 - Then compose :

2945#*5101# - (if you have a LG 510w)

1945#*5101# - (if you have a LG 1200 & B1200)

2945#*5221# - (if you have a LG 5200 & 52200)

2945#*5301# - (if you have a LG 5300)

2945#*5401# - (if you have a LG 5400)

2945#*70001# - (if you have a LG 7020)

2945#*7101# - (if you have a LG 7100)

2945#*1201# or 2945#*70001# - (if you have a LG 1100)

2945#*70001# - (if you have a LG7250T)

2945#*2201# - (if you have a LG C2200)

2945#*5301# - (if you have a LG T5100)

2945#*3311# - (if you have a LG C3310)

3 - Go to "Menu" and then to "Settings",

4 - Then select "Security",

5 - To finish select "Network Provider" and select "Desactivate"

6 - Enter the Unlock Code we send to you.

Model : To Classify

For the next models u must to insert the original SIM:

LG KF245c press 2945#*7101#

LG C3100 press 2945#*3101#

LG C3380 press 2945#*7101#

LG F2300 press 2945#*7101#

LG KE260 press 2945#*2601#

LG KE970 press 2945#*9701#

LG KG120 press 2945#*1201#

LG KG220 press 2945#*1201#

LG KG240 press 2945#*3311#

LG KG280 press 2945#*7101#

LG KG290 press 2945#*7101#

LG KG800 press 2945#*7101#

LG KU250 press 2945#*250#

LG KU380 press 2945#*380#

After that will appear an secret menu,go to settings-security- sim lock ,enter NCK and press OK.

If you have trouble to enter code and/or if code is not accepted on Samsung Android Phone like Samsung T959, then please try to make "Factory Reset" following the instructions below :

1 - Shut your Android Galaxy S down (Power off) or remove Battery.

2 - Now press Volume up, Home and Power together.

3 - If the Samsung Symbol is comming up leave the Home Button.

4 - Then there is a boot Menu

5 - Volume Up and Down to Navigate , Home to select the choosen option.

Our instructions are GLOBAL instructions for all unlocking services. Instructions about unfreeze are meant for people who have purchased a FACTORY SAMSUNG GENUINE UNLOCK CODES service, which include UNFREEZE code. If you have purchased a carrier unlock code (from you network provider): this service does not include UNFREEZE code. If you have FREEZED your phone, the unlock network code won't help to unfreeze, only unfreeze code will reset freezed phones.

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Step 1: Determine the lock level of your Samsung

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If you have ordered unlock codes from our website, you will have been pleased to see that every possible unlock code has been emailed to you.

The unlock codes emailed to you will look something like this:

Unfreeze: 12345678 NCK: 12345678 SCK: 12345678 SPCK: 12345678

Most networks only lock their Samsung handsets with the NCK lock enabled. Therefore you should only need to use this code when following the input instructions (see step 2). However some networks will have dual locks in place (whereby the NCK and another lock is enabled) or they may have just an alternative lock level such as SCK or SPCK.

It is best practice to be 100% sure which lock level is present on your handset, to do this follow these instructions:

Enter the following code into your handset while it is turned on and connected to its locked network.

By this we mean the connected to the network your handset is locked to (if you are locked to Orange, insert an Orange SIM card into your handset)

Once connected, enter this code: *#7465625#

A menu will be displayed that will resemble the following...

1. [xxx] Network lock

2. [xxx] Subset lock

3. [xxx] SP lock

(xxx = Value ON or OFF)

If only the Network lock is displayed saying ON then you will only need to use the NCK code with the instructions below. If you see the Subset lock value as ON then you will need the SCK code and if you see the SP lock value as ON you will need the SPCK code.

The unfreeze code we send you should only be needed if:

(a) You accidentally freeze your handset by entering too many incorrect codes or not following our unlock instructions accurately.

3. At the top of screen a "lock" symbol with the letters NET will appear

4. You will also be presented with the options "OK"; "Dismiss"

5. Press the "OK" option

6. Virtual keyboard appears on screen (the "Enter PIN" prompt may or may not appear).

7. Enter your 8-digit unlock code.

8. Your phone is now unlocked

Model : Samsung SGH-P207:

1. Reset to original factory setting by typing *2767*3855#, youre phone will reboot

2. Then insert a sim card that is from another network that your phone is not locked to.

3. An Wrong sim message will come up on the screen

4. When message appears type in* #9998*3323#

5. At this time a white screen will appear which says "exit"

6. Tap the rigth soft key, (occasionally it will not go to the next screen, if so press the down key)

7. From the menu that appears scroll down to the malloc Fail option, this will reboot, and normal service screen will appear.

8. Then type *0141# and press the green call key, Personalized will appear on the screen, and the name of the current sim card provider will appear on the screen.

9. Turn phone off, and then turn on

10. Go to menu by tapping left soft key, then settings in bottom right hand corner, then choose option number 7 security, then choose option number 6 Sim Lock, select option 1 disable

11. Then enter 00000000 (eight zeros), the message will come up sim lock disabled with a check mark, your phone is now unlocked to use with other carriers.

Model : All others Samsung

1 - Switch ON your phone with a not Accepted SIM Card,

2 - Phone will ask for "Password",

3 - You can now enter the Unlock Code we send to you.

OR (if phone show "Insert Correct SIM Card")

1 - Switch ON your phone with a not Accepted SIM Card,

2 - Compose : #0111*CODE#

OR

1 - Switch ON your phone with an unaccepted SIM Card,

2 - The Phone will then ask for the Code or Password

3 - You can now enter the Unlock Code we sent to you.

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Step 3: Trouble Shooting

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If your handset freezes for whatever reason and displays the 'Phone Freeze' or 'Return for Service' message then you will need to use the unfreeze code that was issued with your unlock codes.

Below you will see a list of instructions for entering the unfreeze code into different models of Samsung handsets.

Choose the handset instructions closest to your own model if it is not directly available. (i.e. if you have a Samsung i900, consider using the Samsung F480 unfreeze instructions).

NB: Unfreeze instructions are given as an added bonus to your unlock service. This is not the service you purchased and therefore it is provided free of charge.

Reasons for "Phone Freeze"

1. Inputting the unfreeze code rather than the unlock code into your handset.

2. Following the incorrect input procedure for your handset (these must be followed 100% correctly).

3. Handset automatically displaying "Phone Freeze" when an unaccepted SIM card is inserted into the handset, however when the accepted SIM card is inserted, the handset works fine.

Unlocking the phone when in "Phone Freeze"

In order to unlock your handset when the phone is frozen, you need to have access to the handset keypad.

Please note the following information is not provided with any guarantee or warranty of success as the unfreeze codes we provide are issued free of charge as an added bonus with certain Samsung unlocking services.

Option 1 (usually used with keypad Samsungs - U900 etc)

While an unaccepted SIM card is inserted

Enter the unfreeze code

Hit OK (either the left soft key, or in the middle of the touch-field)

Your handset may or may not display an unfreeze message

Now enter your unlock code (see step 1 above to determine this)

The phone should now unlock

or

Option 2 (usually used with touch screen Samsungs - F480 etc)

With Original SIM card in handset

Enter #7465625*638*UNFREEZE CODE

Phone Unfrozen

Input unaccepted SIM card into handset

Enter #7465625*638*UNLOCK CODE#

Your Phone should now unlock

or

Option 3 (possible with any Samsung handset)

While an unaccepted SIM card is inserted

Enter unfreeze code

Hit OK

Enter unlock code

Your phone should now unlock

Please note once again, these instructions for frozen handsets are used at the owners risk.

Unfreeze codes are supplied as a bonus for certain Samsung services and we make no warranty or guarantee of their success.

If in doubt, our customers may wish to have their handset manually unfrozen by a local independent mobile phone specialist before returning to use the unlock code we provided which is 100% accurate for your handset.

You MUST use COM port cable, No root, no patch, all Firmware Version supported.

1) Connect UART Cable to phone and Press Connect (USB cable not supported this method)
2) After successful connection Unlock Button will appear
3) Press Unlock
4) In 3 second phone will Unlocked (You do not loose warranty and you do not need to root the phone)

Please note that there is available UNLIMITED servicing procedures activation for Sony Ericsson mobiles! It will cost you 400 Octoplus Server credits. If you do not need one you can still unlock Sony Ericsson mobiles but for a lower price, because we've reduced Sony Ericsson unlock price to 40 credits for Octoplus card owners!

Please note that minimum order is 50 credits.
If you'd like to purchase Octoplus Credits for already existing account, please specify it in "Customer's notes" field while ordering the item or contact your sales manager. Otherwise, automated system will create a new account for Octoplus Credits.

* Octopus Server Credits
F.A.Q.

Q.1: Where can I find login and password for Octopus Server Credits service usage?

A.1: You have to purchased Octopus Server Credits first. Following a successful transaction, you will receive an email, with all the information about your new account, including your login and password.

Q.2: I have a certain amount of credits on my account, however, I do not have enough of them for a certain operation.

A.2: You have to order the required amount of credits. While ordering, in the corresponding field, you need to specify all your current account details, and how many credits you lack. Otherwise, we will create a new account with purchased amount of credits.

Q.3: I had a certain amount of credits on my account. I ordered some more credits for a certain operation from a reseller. However, the reseller created a new account. How do I combine my existing credits with new ones?

A.3: You need to contact our technical support by online chat or you can send an email to techsupport@gsmserver.com with a detailed explanation why do you need to combine two accounts and those account details.

Q.4: I forgot or I do not know my login username or login password for my Octopus Server Credits account.

A.4: Please, make sure that you have purchased Octopus Server Credits before. If you did not buy them, then you need to make a purchase. After that you will receive an email, with all the information about your new account, including your login and password. If indeed, you forgot or lost your password, then it is recommended to contact our support by online chat or you can send a request to techsupport@gsmserver.com. In the request form you must specify your Octopus Server Credits purchase order number, then we will able to help you restore or change your password.

Q.5: I am trying to enter the login and password for boot-loader.com account or other services / websites and getting an error about incorrect login.

A.5: Logins and password from other services (boot-loader, etc.) are not suitable for logging into Octopus Server Credits account. These are different services; they are not related to each other.

Q.6: I made a request to unlock my phone through the service of remote servers but the phone was not unlocked. How do I get my credits back?

A.6: In case the phone was not unlocked, you have to send us the following information:

ID number of your request

IMEI number of your phone

Phone's model

What company is the mobile phone’s carrier?

On the following electronic address: techsupport@gsmserver.com
After that, you will need to film a video, in high quality (HD), which will confirm your unsuccessful unlock procedure. That video should clearly show phone's IMEI number, phone's model, how it is locked and the unlock procedure, during which can be seen unlock code entering, evenly and slowly. Then upload your video to YouTube.com and send the link to a video to technical support team. After you video reviewed and analyzed by development team, a decision will be made. You will either get your credits back or receive a consultation, stating that has not been done correctly and how to fix it.

Q.7: I made a request to unlock the phone, but later realized that I made a mistake and phone model is incorrect, I need to unlock other device. How do I get my credits back?

A.7: Unfortunately, in that case wrongly spent credits cannot be returned, because your request has been already processed by remote server and it is waiting for the completion of unlock procedure. Please be more careful when you submit your request, make sure that you enter correct device data.

Q.8: I have a phone with installed application "Device Unlock App" (T-Mobile, MetroPCS and AT&T) and I would like to unlock it using Octopus server credits.

A.8: Phones with that application, from stated operators, cannot be unlocked using this method. In case if you already sent a request to unlock, spent credits cannot be returned back on your account.

Q.9: I have sent a request to unlock the phone with IMEI number begins with 99XXXX and locked by Sprint or Verizon. Device was not unlocked. How do I get my credits back?

A.9: Please be advised, if the phone is locked by Sprint or Verizon and IMEI number starts with 99XXXX, that device cannot be unlocked. In this case credits will not be returned.

Q.10: When I send a request to unlock the phone, I receive the following message “Service is busy! Try again later”

A.10: This particular message means that remote server is busy right now or being under maintenance. Please try to submit your request a couple of hours later.

Q.11: When I send a request to unlock the phone, I receive the following message “Could not connect to the server! Your IP is in black list!”

A.11: This particular message means that you have tried to input incorrect username or password of your Octopus account too many times. Because of this, to protect servers, your IP address has been blocked on the server side. Your IP address will remain blocked for approximately 30 minutes. Please make sure your account information is correct. Possibly, answers (of this manual) to question 1 or 4 will help you.

Q.12: When I send a request to unlock FRP, I receive the following messages:
Reading FRP/Reactivation lock data..
Service is busy! Please try again later!

A.12: At this moment FRP unlock service is unavailable. Recommended to check the current status of the server here. Please be advised, if you submit a request to unlock FRP and server’s status would be “unavailable”, your credits won’t be returned back on your account.

Note: If you want the credits to be added to the existing account, please enter information of your account in the note section, while placing an order.

In order to use Octoplus Server Credits you need to download Octoplus Suite

Please note that Repair IMEI / Unlock procedures won't work for phones which were manufactured after 12W10 (12W11, 12W12, 12W13 and later) (phones with so-called new security).

You can find phone's production date on the sticker under the battery:

Please note that there is available UNLIMITED servicing procedures activation for Sony Ericsson mobiles! It will cost you 400 Octopus Server credits. If you do not need one you can still unlock Sony Ericsson mobiles but for a lower price, because we've reduced Sony Ericsson unlock price to 40 credits for Octopus card owners!

Please note that minimum order is 50 credits.
If you'd like to purchase Octopus Credits for already existing account, please specify it in "Customer's notes" field while ordering the item or contact your sales manager. Otherwise, automated system will create a new account for Octopus Credits.

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