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Reporting Inappropriate Behavior through your PlayStation Console

If you have received an inappropiate message that violates the PlayStation®Network Terms of Service, you may submit a grief report through the XrossMediaBar (XMB) on the PS3 or through the Message App on the PS Vita.

After reading the information onscreen, tap "OK" to submit the report.

Additionally, within certain PlayStation®3 titles, you may press the "Select" button and report abusive or inappropriate action to moderators.

Reporting Inappropiate Behavior

If you would like to report a PlayStation Network user that is in violation of the PlayStation®Network Terms of Service and you are unable to do so through your console, please follow the process below.

Please be aware that SCEA will NEVER approach users online via chat for password or personal information. Additionally, SCEA will never offer guaranteed spots in upcoming betas or other promotions in exchange for personal information in game or via chat. Users who may ask for this information are not authorized by SCEA to do so and we would advise that you report these suspicious PlayStation®Network users. If you are signed-in to PlayStation®Network, click here to report suspicious users. Before you may file a complaint, you must sign in with your Sony Entertainment Network account on that page.

If you have support-related concerns, please visit our contact options page for a convenient way to get in touch with us.

Additional Information

As a reminder to our seasoned gamers, and to inform new users, we offer these guidelines for safe gaming that will help keep your account private and secure.