effective communication

Assertive Communication

People communicate with each other both verbally and non-verbally. Non-verbal communication includes body language, facial expressions, gestures, stance, etc. Interestingly, when there is a discrepancy between the verbal and non-verbal elements of our communication, we tend to believe the latter. It is, therefore, important to display a consistent way of communicating where verbal and non-verbal aspects are in line. The way we communicate falls into three main categories – aggressive, passive and assertive. These are the three main communication styles. This blog will focus on assertive communication skills as well as pointing out the differences among all three communication styles.