Just noticed that the Microsoft is adding more Contact Center (lite!) functionality to Office 365 “Phone System” (formerly known as “Cloud PBX”) Call Queues. Call Queues just got a new feature that allows administrators to use PowerShell to see how many callers are in each Call Queue.

If you use the Get-CsHuntGroup Powershell commandlet you will see a new property called “Statistics”.

So, with no calls in the Call Queue the value Current queue size = 0:

If another caller calls into this Call Queue at the same time and the cmdlet is run again we get 1:

And 2

In my testing the cmdlet reports the queue size immediately. (no 1 minute delay like Skype for Business Server RGS).

There also seems to be reference to a hunt Group API, namely “HuntGroupServiceCallBackuri”. For the Call Queue in our example it is: https://noam.acd.services.skypeforbusiness.com/api/rgs/incomingcall. When I plug that in a browser I get “{"Message":"The requested resource does not support http method 'GET'."}” as a response, so perhaps that is not working yet?

Meeting attendees regularly want to do a screenshot of meeting shared content. Two items that can be on top of the content you want to screenshot is the menu on the left of the Microsoft Teams client and the call controls. (shown below). In this short article we will give the steps to get rid of these two items quickly.

The call controls

To get rid of the meeting content partially being behind the navigation menu on the right of the Teams client and get rid of the call controls, just right click twice in black area outside the red border around the meeting content.

Just right click twice in black area outside the red border around the meeting content.

Now you can use OneNote clipping (Windows + Shift + S) or your favorite screenshot app (I used Greenshot)

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About Me

Matthew M. Landis has various industry certifications: Microsoft Certified Systems Engineer, Microsoft Certified Database Administrator, Microsoft Office Certified Expert, Microsoft Certified Dynamics, Network+ and A+.
In 1995 Matt started Landis Computer which has been providing IT services to small businesses for 14 years and is now a 11 person Microsoft Gold Certified Partner. Matt has over 14 years of field experience implementing Windows Server, Microsoft & Dynamics ERP solutions in small business environments.
Matt is very active in the Windows based IP PBX community: He was a 3CX Valued Professional from 2008-2010 and has co-authored a book on Windows communication software "3CX IP PBX Tutorial". He is pbxnsip Certified, he has contributed thousands of posts to the 3CX community forum and he writes the monthly Windows PBX Report e-newsletter for VARS and administrators. His company, Landis Computer, was the first company in the USA to be designated a 3CX Premium Partner.
When not working and when a chance affords Matt likes to travel internationally with his wife Rosalyn and is very involved in his church.