"Hospital lacks improvement"

My family and I visited a close friend in hospital. The hospital isnt very clean, some of the staff are patronising, rude, and lack compassion. Patients are treated like a number, staff lack experience, patients wait longer for treatment. Overall our friend wasnt treated with dignity or respect. This hospital has a extremely bad reputation. I wouldnt recommend this hospital to anyone. The hospital is in alot of debt, this is affecting patient care.

Responses

Thank you for taking the time to post your comments. We are very sorry that your experience of our hospital was not a positive one. We would like to look into your concerns further to find out what happened. Could you please contact our Patient Advice and Liaison Service (PALS) on PALS@mkhospital.nhs.uk or call 01908 660033 and ask for the PALS team. Thank you.