Marias Care Center Family/Friends Survey

Marias Care Center Family and Friends Satisfaction Survey

Marias Care Center's Mission is to create an atmosphere of care for residents and family members where spiritual, emotional and medical needs are met.Your feedback will help us reach our mission. We greatly appreciate you taking the time to complete this satisfaction survey in regards to your loved one at Marias Care Center.

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1.Please evaluate the Care at Marias Care Center

Excellent

Good

Fair

Poor

N/A

How would you rate the overall care at Marias Care Center?

How would you rate the overall care at Marias Care Center? Excellent

How would you rate the overall care at Marias Care Center? Good

How would you rate the overall care at Marias Care Center? Fair

How would you rate the overall care at Marias Care Center? Poor

How would you rate the overall care at Marias Care Center? N/A

How respectful do you feel the Care Center staff are?

How respectful do you feel the Care Center staff are? Excellent

How respectful do you feel the Care Center staff are? Good

How respectful do you feel the Care Center staff are? Fair

How respectful do you feel the Care Center staff are? Poor

How respectful do you feel the Care Center staff are? N/A

How would you rate the home-like environment of Marias Care Center?

How would you rate the home-like environment of Marias Care Center? Excellent

How would you rate the home-like environment of Marias Care Center? Good

How would you rate the home-like environment of Marias Care Center? Fair

How would you rate the home-like environment of Marias Care Center? Poor

How would you rate the home-like environment of Marias Care Center? N/A

How would you rate the laundry service at Marias Care Center

How would you rate the laundry service at Marias Care Center Excellent

How would you rate the laundry service at Marias Care Center Good

How would you rate the laundry service at Marias Care Center Fair

How would you rate the laundry service at Marias Care Center Poor

How would you rate the laundry service at Marias Care Center N/A

Comments:

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2.Communication

Always

Sometimes

Never

N/A

How well do you feel the Care Center staff listens to you?

How well do you feel the Care Center staff listens to you? Always

How well do you feel the Care Center staff listens to you? Sometimes

How well do you feel the Care Center staff listens to you? Never

How well do you feel the Care Center staff listens to you? N/A

How would you rate the communication back and forth with family and Care Center staff?

How would you rate the communication back and forth with family and Care Center staff? Always

How would you rate the communication back and forth with family and Care Center staff? Sometimes

How would you rate the communication back and forth with family and Care Center staff? Never

How would you rate the communication back and forth with family and Care Center staff? N/A

When you call Marias Care Center, is the phone answered in a timely fashion?

When you call Marias Care Center, is the phone answered in a timely fashion? Always

When you call Marias Care Center, is the phone answered in a timely fashion? Sometimes

When you call Marias Care Center, is the phone answered in a timely fashion? Never

When you call Marias Care Center, is the phone answered in a timely fashion? N/A

Are the staff members properly introducing themselves at the beginning of the call?

Are the staff members properly introducing themselves at the beginning of the call? Always

Are the staff members properly introducing themselves at the beginning of the call? Sometimes

Are the staff members properly introducing themselves at the beginning of the call? Never

Are the staff members properly introducing themselves at the beginning of the call? N/A