If another customer logs onto the eZ Cash app with the same device but a different mobile number, then the previous customer’s account information will be automatically deleted for security reasons (however, the customer can add the account again)

Maximum top-up limit is Rs.10,000

For any complaint or query related to this service, please contact the below mentioned, regardless of the bank. E-mail - eZCashHelpDesk@dialog.lkContact Number - 7111

FAQs

1. How do I top-up via the eZ Cash app?
To top-up your eZ Cash wallet via Top-up from Bank Account function, you should open the app and select Top-up from Bank Account and register. Once the details are entered, you will be able to top-up your eZ Cash wallet up to a limit of Rs 10,000.

2. What are the banks Top-up from Bank Account is available from?
You can top-up your wallet from :

Sampath Bank

Nations Trust Bank

Bank of Ceylon

Cargills Bank

Lanka Orix Finance

Commercial Leasing Company

We will be adding more banks for your convenience, in the future.

3. What security measures are in place for this service?
Top-up from Bank Account is wholly under Central Bank supervision and function fully under their rules and regulations. In addition, the eZ Cash App does not store your bank information.

4. What is the maximum limit for transactions and what are the bank charges?
The maximum limit is currently Rs.10,000 for both Classic and Power Wallet users.

5. Who can I contact for more information?E-mail - eZCashHelpDesk@dialog.lkContact Number - 7111