Airline coronavirus change and cancellation policies: A complete list of major carriers

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Editor’s note: This post, first published in March, is regularly updated with new information.

Airlines have been reeling as the coronavirus pandemic has spread across the globe. They have slashed schedules, laid off staff and some have temporarily suspended operations altogether as passenger numbers have slowed to a trickle.

For those booking future trips, using miles is always a great hedge against uncertainty and often cheaper than travel insurance. Those with the top elite status can typically redeposit miles without any cost within a few days of their travel dates. Some airlines, like Southwest, don’t charge anybody to cancel and redeposit the miles; others charge $50 to $200 a ticket for most travelers. While not cheap, those fees can be much less than the fees for changes to cash bookings.

Airline Change/Cancellation Policies

In This Post

US AIRLINES

Allegiant

Already-booked trips: Allegiant is allowing customers a one-time change to their travel plans without incurring change or cancellation fees. Customers get a voucher for any trip, valid for up to one year from the original travel date. If the airline cancels the flight — which is likely in the coming weeks — customers can request a voucher or a full refund to their credit card.

Award tickets: N/A

Future travel: As with already-booked tickets, Allegiant is allowing customers a one-time change to their travel plans without incurring change or cancellation fees. Passengers cannot get a cash refund. The value of the ticket is only good for one year from the purchase date. If passengers rebook flights, they will have to pay the difference in fare between the original ticket and the new price.

Alaska

Already-booked trips (booked after Feb. 26): Customers with plans to travel through May 31, 2021 may cancel or change their itineraries for no fee, as long as the new travel takes within a year of the original travel date. Those who purchased “Saver” fares do not qualify for itinerary changes, but can cancel their trip and receive a credit for the value of the ticket. If the airline cancels the flight — which is possible in the coming weeks — customers can request a full refund to their credit card.

Already-booked trips (booked on or before Feb. 26): Customers who booked tickets to travel between March 9 and May 31 may cancel or rebook their itineraries for no fee, as long as the new travel occurs within one year fo the original travel date. Those who purchased “Saver” fares do not qualify for itinerary changes, but can cancel their travel and receive a voucher for the value of the ticket. If the airline cancels the flight — which is possible in the coming weeks — customers can request a full refund to their credit card.

Award tickets: Guests can make no-fee changes to their award tickets on Alaska in line with the other waivers. Customers who cancel their award tickets will have their miles redeposited for no fee, and the airline will refund the charges for taxes and fees as well.

Future travel: Any tickets purchased through June 30, 2020, for travel until May 31, 2021 can be canceled or changed without any fees. Passengers cannot get a cash refund. New travel must take within a year of the original itinerary. If passengers rebook flights, they will have to pay the difference in fare between the original ticket and the new price.

American

Already-booked trips (booked before April 7): Customers who booked tickets for travel through Sept. 30 can cancel or change their itinerary for no fee. If the airline cancels the flight — which is possible in the coming weeks — customers can request a full refund to their credit card. Those who choose to cancel a flight that is still operating will be issued a credit, valid through Dec. 31, 2021.

Award tickets: American is letting customers redeposit their miles without the normal $75-per-ticket fee for travel covered under their waivers.

Future travel: Any tickets purchased through June 30, 2020, for travel through Sept. 30, 2020, can be canceled or changed without any fees. Passengers cannot get a cash refund. If passengers rebook flights, they will have to pay the difference in fare between the original ticket and the new price.

Delta

Already-booked trips (booked on or before April 17): Customers with tickets to travel through Sept. 30, 2020, may cancel or rebook their itineraries for no fee. Those who are not sure when they wish to travel will receive a voucher for the value of their ticket, which will remain valid through Sept. 30, 2022. Existing vouchers can also will also be extended through that date. If the airline cancels the flight, you are entitled to a cash refund. Fare differences will be waived for changes to existing travel between March and Sept 2020 if the ticket was originally purchased before April 17 and the new itinerary is for the same destination and takes place before Sept. 30, 2020.

Award tickets: Delta is waiving mile redeposit fees for any award flights that qualify under the listed change waivers.

Future travel: Any tickets purchased through June 30, 2020, can be canceled or changed for up to a year from the date of purchase without any fees. Passengers cannot get a cash refund. If passengers rebook flights, they will have to pay the difference in fare between the original ticket and the new price.

Frontier

Already-booked trips (booked on or after March 10): Customers may cancel or rebook their itineraries for no fee. The new, changed itinerary must be completed by Nov. 9, 2020. Customers who cancel their flight will receive a voucher for the value of their ticket that is valid for 90 days from the day they cancel. If the airline cancels the flight — which is likely in the coming weeks — customers can request a full refund to their credit card.

Already-booked trips (booked between March 10 and April 15): Customers may cancel or rebook their itineraries for no fee. The new, changed itinerary must be completed by Nov. 9, 2020. Customers who cancel their flight will receive a voucher for the value of their ticket that is valid for 90 days from the day they cancel. If the airline cancels the flight — which is likely in the coming weeks — customers can request a full refund to their credit card.

Award tickets: Frontier is letting customers redeposit their miles for no fee.

Future travel: Frontier is not offering any protection for trips booked after April 15. However, the airline’s general policy allows for free itinerary changes, so long as the modifications are made 60 days or more from the original departure date. A $79 change fee will be applied 59-14 days before departure, and will go up to $119 for changes 13 days before departure or less, including same-day modifications.

Hawaiian

Already-booked trips (booked on or after March 1): Customers may cancel or change their itineraries for no fee, as long as the change is made within two years of the original purchase date. Those who choose to cancel will be issued a voucher valid for up to one year from the original ticket purchase date. If the airline cancels the flight — which is possible in the coming weeks — customers can request a full refund to their credit card.

Already-booked trips (booked before March 1): Customers may change or cancel their itineraries for no fee. The new, changed itinerary must begin on or before May 31, 2022. Those who choose to cancel will be issued a voucher valid for up to one year from the original ticket purchase date. If the airline cancels the flight — which is likely in the coming weeks — customers can request a full refund to their credit card.

Future travel: As with existing reservations, any tickets purchased through June 30, 2020, can be changed for up to two years from the original purchase date without any fees. Passengers cannot get a cash refund. If passengers rebook flights, they will have to pay the difference in fare between the original ticket and the new price.

JetBlue

Already-booked trips: Customers may cancel or change their itineraries for travel through Jan. 4, 2021 for no fee. Those who cancel their tickets will receive a travel credit for the value of their ticket, valid for 24 months from the cancellation date.

Award tickets: JetBlue is waiving the redeposit fee for TrueBlue points on award tickets covered by these waivers.

Future travel: Customers can change or cancel tickets booked through June 30 for no fee. If passengers rebook flights, they may have to pay the difference in fare between the original ticket and the new price. Cancellations and changes to lower-fare tickets will result in the issuance of a travel credit valid for 24 months from the date it is issued.

Southwest

Southwest has a long-standing policy of not charging change or cancellation fees, but it has adjusted its policies slightly in response to the coronavirus outbreak.

Already-booked trips: Customers may cancel or change their itinerary for no fee. Those who purchased a nonrefundable ticket will be issued a travel credit. Those are generally valid for one year, but Southwest has extended the validity for any existing travel credits that were originally set to expire between March 1 and Sept. 7, 2020 to Sept. 7, 2022. Any new credits issued between March 1 and Sept, 7, 2020 will remain valid through Sept. 7, 2022. Existing bookings for travel through the end of April can be changed for up to 60 days from the original travel date and no fare difference will be applied.

Award tickets: Southwest does not charge a redeposit fee for points on canceled award itineraries.

Future travel: As with already-booked trips, any new credits issued for changed or canceled itineraries between March 1 and Sept. 7, 2020 will remain valid through Sept. 7, 2022. New bookings for travel through the end of April can be changed for up to 60 days from the original travel date and no fare difference will be applied.

Spirit

Already-booked trips: Customers may cancel or change their itinerary for no fee, but Spirit is encouraging all passengers to cancel affected itineraries. Those who do will be issued a travel credit valid for 12 months from the date it is issued. Passengers who change their itineraries without canceling first will be responsible to pay a fare difference, or will be issued a credit for the difference if the new itinerary costs less than the original one. The airline said the credits should be confirmed within seven days of the initial cancellation request. If the airline cancels the flight — which is possible in the coming weeks — affected customers qualify for a refund to their credit card.

Future travel: As with already-booked trips, new itineraries booked by June 30, 2020, will be protected by Spirit’s waivers. The airline is encouraging all passengers to cancel itineraries they wish to change. Those who do will be issued a travel credit, valid for 12 months from the date it is issued. The airline said the credits should be confirmed within seven days of the initial cancellation request. Those who change their itineraries without canceling first will be responsible to pay a fare difference, or will be issued a credit for the difference if the new itinerary costs less than the original one.

United

Already-booked trips (booked after March 2): Customers may cancel or rebook their itineraries for no fee. Those who choose to cancel will receive a travel credit valid for 24 months from the date of issue. If the airline cancels the flight — which is likely in the coming weeks — and travelers cannot be rebooked to a new itinerary that gets them to their destination within six hours of their original arrival time, those customers can request a full refund to their credit card.

Already-booked trips (booked on or before March 2): Customers who booked tickets for travel through June 30 can cancel or change their itinerary for no fee, so long as the new travel commences within 24 months of the original ticket’s issue date. Those with plans to travel between June 1 and Dec. 31, 2020 can also cancel or change their itineraries for no fee, or for a 24 month travel credit, so long as the change is made by June 30, and the new itinerary commences within 24 months of the original. Those who choose to cancel will be issued a 24-month credit for future travel. If the airline cancels the flight — which is likely in the coming weeks — and those customers cannot be rebooked to a new itinerary that gets them to their destination within six hours of their original arrival time, those customers can request a full refund to their credit card.

Award tickets: United is waiving the mile redeposit fee for canceled award flights covered by the waivers.

Future travel: Any tickets purchased through June 30, 2020, can be canceled or changed without any fees. Passengers cannot get a cash refund. If passengers rebook flights, they will have to pay the difference in fare between the original ticket and the new price, and they will not be issued a credit or refund if the new itinerary costs less than the original booking. Credits on cancellations are valid for 12 months from the original ticket date.

INTERNATIONAL AIRLINES

Air Canada

Already-booked trips: Customers may cancel or rebook their itineraries for travel through June 30, 2021 for no fee. Those who choose to cancel their trip will receive a credit for future travel, valid for 24 months from the date of cancellation or modification. If the airline cancels the flight — which is possible in the coming weeks — customers qualify for a travel credit.

Award tickets: Air Canada is waiving the mile redeposit fee for canceled award flights for any date on the carrier or on partner airlines booked via Aeroplan.

Future travel: As with existing itineraries, new bookings made through June 30, 2020, for travel through June 30, 2021, can be canceled or changed without any fees and will receive a credit valid for 24 months from the cancellation date. Passengers cannot get a cash refund. If passengers rebook flights, they will have to pay the difference in fare between the original ticket and the new price.

Air France

Already-booked trips (booked on or before April 21): If you are scheduled to depart on or before July 3, you can cancel or rebook your trip for no fee. If you choose to cancel, you will receive a voucher valid for one year from the date of issue. The voucher is not refundable if the airline did not cancel your flight. Flights booked on or after April 22 are covered by the future travel policy.

Future travel: Flights booked on or after April 22 can be changed or rebooked for no fee until June 30, 2021, but Air France requests that passengers make changes or voucher requests before their original departure date. As with existing bookings, those who choose to cancel their travel will receive a voucher, valid for one year from the date of issue. Unlike with existing bookings, the voucher will be refundable after one year if it goes unused.

Already-booked trips: Passengers with international itineraries purchased by June 1, for travel through Aug. 31, can request a refund for no fee up to one year and 30 days from their original date of departure. Those with plans for domestic travel departing through June 30 can also change or cancel their trip for no fee.

British Airways

Already-booked trips (booked on or after March 3): Travelers with an itinerary set to depart on or before Dec. 31, 2020, can change their itinerary for no fee or cancel their ticket and receive a voucher for the value of the ticket, which will remain valid through April 30, 2022. If the airline cancels your flight, you may be eligible for a refund to your original form of payment.

Award tickets: Canceled award flights will also get a voucher which can then be used to book another reward flight in the future. The airline may charge additional Avios, taxes, fees between the existing booking and new booking.

Future travel: Any tickets purchased on or before July 31 for travel set to depart on or before Dec. 31, 2020, can be canceled or changed for no fee. Those who choose to cancel their tickets will receive a voucher, which will remain valid through April 30, 2022.

For more information: BA’s full coronavirus waiver policies can be found here.

Cathay Pacific

Already-booked trips (on or before March 23): Cathay is offering free, unlimited changes for all tickets issued for travel between March 17 and June 30, 2020. Those who wish to cancel their trip instead of immediately rebooking will receive a voucher, valid for travel through June 30, 2021. Tickets booked between March 9 and March 22 can be changed within one year of the original travel dates.

Future travel: Cathay allows free, unlimited changes for new travel booked through June 30, 2020. Travel must be completed within one year of the ticket issuance date.

For more information: Cathay’s complete policy list can be found here.

Emirates

Already-booked trips: Customers with tickets to travel on Emirates on or before Nov. 30 can cancel or change their flights for no fee if it is affected by one of the following reasons: cancelled by the airline, government travel ban, government travel advisory, visa process change/quarantine requirement or the passenger is unable to reach the airport. Passengers who cancel or delay their trip will receive a voucher for the value of their ticket, valid for 24 months from the date of their original booking. The value can be extended for an additional year if travelers are unable to use the full credit within 24 months.

Award tickets: Award flights are subject to the same refund or reschedule policy. Changes can be requested on the travel voucher/refunds page.

Future travel: As with existing bookings, Emirates is offering fee-free vouchers for travelers who book a trip on or before June 30, with a departure date on or before Nov. 30, 2020.

For more information: The full list of its COVID-19 policies can be found here.

Etihad

Already-booked trips: You can change your travel plans for flights booked through June 30, 2020, without incurring change fees. Passengers can also request the value of their existing flight as credit toward their next trip, which must be booked before Sept. 30, 2020, for travel through July 31, 2021. Etihad is offering up to 5,000 bonus Guest Miles or $400 for travelers who opt for credit with the airline.

Japan Airlines (JAL)

Japan has closed its borders to nonresidents for the time being, so most travelers will not be able to enter the country. JAL will issue refunds for all eligible flights without charging any change or cancellation fees.

Already-booked trips (booked on or before May 8): Passengers with tickets for travel through June 30 may change their flight up to two times without incurring a fee. New travel must occur by March 31, 2021, but cannot be changed to travel between July 21 and August 31, 2020, or Dec. 15, 2020-Jan. 15, 2021. JAL has not posted a policy for existing bookings made after May 8. If the airline cancels your flight, you may be eligible for a refund.

Award tickets: JAL Mileage Bank award tickets can be booked up to 330 days in advance and can be changed or canceled without penalty. JAL Mileage Bank miles and e JAL Points expiring between February 29 and July 31, 2020 will be credited back as e JAL Points that are valid for one year.

KLM

Already-booked trips (booked on or before April 21): If you are scheduled to depart on or before July 3, you can cancel or rebook your trip for no fee. If you choose to cancel, you will receive a voucher valid for one year from the date of issue. The voucher is not refundable if the airline did not cancel your flight. Flights booked on or after April 22 are covered by the future travel policy.

Future travel: Flights booked on or after April 22 can be changed or rebooked for no fee until June 30, 2021, but KLM requests that passengers make changes or voucher requests before their original departure date. As with existing bookings, those who choose to cancel their travel will receive a voucher, valid for one year from the date of issue. Unlike with existing bookings, the voucher will be refundable after one year if it goes unused.

Lufthansa

Already-booked trips: Passengers can rebook their trip for no fee, so long as changes are made by Aug. 31, 2020, and the new travel is set to take place by April 30, 2021. Those who choose to travel with their new itinerary on or before Dec. 30, 2020, will receive a 50€ discount.

Award tickets:Lufthansa has not specified how award redemptions will be handled. Get in touch with Lufthansa customer service for more information.

Future travel: As with already-booked trips, passengers who purchase a ticket on or before June 30, 2020, can change their itinerary for no fee, so long as the changes are made by Aug. 31 and the new departure is set to occur on or before Jan 31, 2021. Those who choose to travel with their new itinerary on or before Dec. 31, 2021, will receive a 50€ discount.

Qantas

Already-booked trips: If you are scheduled to travel on or before Oct. 31, 2020, you can cancel your booking and receive a voucher for your ticket. The voucher must be spent, and travel in the new itinerary must occur by Dec. 31, 2021. Passengers will need to pay change fees and any fare difference when making the new booking, but will not be charged a cancellation fee for the original trip.

Award tickets: Qantas has not published any guidance on how award tickets will be handled. Contact the airline directly for cancellations, reschedules and changes.

Future travel: As with existing bookings, any new tickets for travel through Oct. 31, 2020, can be canceled and travelers will receive a voucher for their ticket. The voucher must be spent, and the new itinerary must occur by Dec. 31, 2021. Passengers will need to pay change fees and any fare difference when making the new booking, but will not be charged a cancellation fee for the original trip. For new bookings for travel after Oct. 31, passengers can also receive a voucher, which must be used within 12 months.

Qatar Airways

Travelers who are not Qatari nationals are not currently able to enter the country. Transit passengers are still permitted to pass through the Doha airport.

Already-booked trips: Any ticket for travel through and including Dec. 31, 2020, can be changed or canceled for no fee, so long as changes are made at least three days prior to departure. Those who choose to cancel their trip will receive a voucher for the value of the ticket plus an additional 10% of the base fare of the unused portion of the itinerary. The vouchers remain valid for two years from their date of issue. Passengers may also choose a cash refund, but may be charged fees based on their fare class for this option. If the airline cancels the flight, all refund fees will be waived.

Award tickets: Qatar has not published any guidance on how award tickets will be handled. Contact the airline directly for cancellations, reschedules and changes.

Future travel: As with existing itineraries, any new tickets purchased through and including Dec. 31, 2020, can be changed or canceled for no fee, so long as changes are made at least three days prior to departure. Those who choose to cancel their trip will receive a voucher for the value of the ticket plus an additional 10% of the base fare of the unused portion of the itinerary. The vouchers remain valid for two years from their date of issue. Passengers may also choose a cash refund, but may be charged fees based on their fare class for this option. If the airline cancels the flight, all refund fees will be waived.

Singapore Airlines

Already-booked trips: Singapore Airlines is waiving all rebooking fees for tickets issued travel through June 30, 2020. Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date. The value of the unused portion of your ticket will be retained as a flight credit if your flight has been canceled or if you postpone your travel. The credit will be valid until June 30, 2021. Singapore is also offering refunds for the unused portion of itineraries, so long as they are canceled within one year of the original purchase date.

Future travel: Change fees will be waived for all new Singapore Airlines and SilkAir tickets issued between now through June 30, 2020. Any rebooking fees will be waived, although a fare difference may apply.

Virgin Australia

Non-Australians are no longer allowed in the country, even in transit. Bookings made through travel agencies must be resolved directly with the agent.

Already-booked trips (booked on or before April 10):If you hold a ticket for travel scheduled to depart on or before Sept. 30, 2020, you can make unlimited changes to your itinerary or receive a travel credit for no fee. Your new travel must occur on or before March 14, 2021. If your itinerary involves travel to or from the U.S., it is eligible for changes so long as the original departure date was on or before May 27, 2021. You may only make one change to U.S. itineraries, and the new travel must occur by May 21, 2021. Fare differences will be waived, so long as your new ticket is for travel in the same class as the original itinerary.

Already-booked trips (booked on or after April 11): International travelers with tickets to fly on or before June 30 may make up to two changes to their itinerary for no fee, so long as the new travel takes place on or before March 1, 2021. Domestic travelers within Australia planning to fly on or before June 30 can make unlimited fee-free changes to their itinerary, so long as the new travel takes place by Sept. 30, 2020. Fare differences will apply on any booking made in this time frame.

Award tickets: Virgin Australia has not published any guidance on how award tickets will be handled.

Future travel: As with existing bookings made on or after April 11, any new travel booked with a departure date on or before June 30 can be changed or canceled for no fee, though fare differences will still apply. For international itineraries, the new travel must take place on or before March 1, 2021, and for domestic itineraries, the new travel must take place on or before Sept. 30, 2020.

Virgin Atlantic

Existing bookings (booked on or before March 19): Itineraries set to depart on or before June 30 qualify for no-fee changes. If the itinerary finishes on or before Nov. 30, Virgin will also waive fare differences, so long as the origin and destination airports remain the same as the original itinerary. For new travel on or after Dec. 1, the change fee will still be waived, but fare differences will apply. The new itinerary must be completed by May 31, 2022. Passengers who are not prepared to rebook will have their ticket converted into a voucher, which will remain valid for travel through May 31, 2022.

Existing bookings (booked on or after March 20): Itineraries set to depart on or before Dec. 30, 2020, can be changed once for no fee. The new itinerary must take place by May 31, 2022. Passengers who are not prepared to rebook will have their ticket converted into a voucher, which will remain valid for travel through May 31, 2022.

Award tickets: Virgin Atlantic has not published any guidance on how award tickets will be handled.

Future travel: As with existing bookings made after March 20, any new travel purchased on or before June 30, 2020, scheduled to depart on or before Dec. 30, 2020, can be changed once for no fee. The new travel must take place by May 31, 2022. Passengers who are not prepared to rebook will have their ticket converted into a voucher, which will remain valid for travel through May 31, 2022.

WestJet

Already-booked trips: Tickets can be changed or canceled one time for no fee. Those who choose to cancel will receive a travel credit valid for 24 months from the date of issue. Changes or cancellations must be made at least two hours prior to departure.

Award tickets: WestJet has not published any guidance on how award tickets will be handled.

Future travel: All new flight bookings made on or before June 30 can be canceled or changed one time for no fee 24 hours or more after booking. Passengers who choose to cancel will receive a travel credit valid for 24 months from the date of issue. There is no fee to cancel and refund tickets within the first 24 hours after booking.

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