Frequently Asked Questions

Your Skin Sequence describes your skin across several factors - capturing your specific skin goals, skin measurements, and product preferences - to give a comprehensive picture. Our model looks at many factors that affect your skin simultaneously and the interactions between them. Your Skin Sequence is a high-level representation of how the model characterizes your skin. Specifically, it reflects your top skin concern, your skin sensitivity, your oil and moisture levels, and your sensitivity to the sun. In our Atolla Skin Health App, you will be able to use it to connect with others with similar skin to yours.

It is important to test your skin at different times of the day to establish a true baseline. We will send you multiple testing tools in the initial assessment kit so that you can test at multiple times (e.g. in the morning after washing face, after gym, before sleeping).

The short answer is- it’s personalized, so each person will have different ingredients at different amounts. We will tell you your exact formula after you complete the skin analysis tests!

We use top ingredients as determined by dermatologists (e.g., Vitamin C, AHA/BHAs, Retinols). But more importantly, we use them in just the right formula for you. You don't need to use every ingredient; you need to use the right ones at the amount that is safe and effective for your skin.

After the campaign ends, we will send a backer survey where you will be able to mark if your pledge was a gift. We will then make sure your gift card gets there in time for you to put in that lucky person’s stocking!

Your data stays between us- it’s used to give you a comprehensive look at what’s happening with your skin, and we use it to train the model and help give recommendations to people with skin similar to yours. You can read our Privacy Policy (www.atollaskinlab.com/privacy-policy) here.

For most people's routine, their serum fits in between cleansing and moisturizing. We ask you about all the other products in your routine to make sure they are working together, in the right order, at the right time of day!

We have three tiers of rewards:
STANDALONE:
1) Tracking only ($5)- you get early access to the Atolla Skin Health App,
2) Testing + Tracking($10 - $20)-you get the test tools + tracking via the Atolla Skin Health app