Responsibilities:
Support external customers, remotely and occasionally on-site, on multiple public cloud platforms.
Work with customers and internal teams to manage the onboarding of their computing environments as the SME representing client in public cloud.
First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
Develop tooling and processes to drive and improve customer experience, create playbooks, and provide mentoring on customer related issues to lower level Cloud Engineers and support.