FULLY RESOLVED: Ignus Skin Payout

EDIT 2: We are currently in the process of automatically awarding the Bat Stick Crazy Ignus skin to all players who purchased a Loot Pass while it was not working properly and did not get the skin. If you still do not have the skin in an hour, please contact customer support.

EDIT: We have released a fix for this issue. If you have not already collected your skin quest, it will now pay out the Bat Stick Crazy Ignus skin properly for those who have the Ignus the Wicked skin, and anyone who purchases the Loot Passes from here on should not have any trouble. If you've already completed your skin quest and did not get the skin, you may still contact customer support and they'll send you the skin as quickly as possible!

We are aware of the issue that is preventing the Bat Stick Crazy Ignus skin from paying out to players who have the Ignus the Wicked skin and are finalizing a fix for the issue. In the meantime, if you were impacted by this issue, please contact customer support and you will be given the skin ASAP.

Loot pass quests are triggered 24 hours after you purchase the loot pass itself. They're tied to your account specifically, not a global timer so you can buy it on the last day that it is available in the shop and still get the full value