Protecting your mobile phone rights

Wondering how to compare phone plans?

It's one thing to get the right handset, but quite another to figure out the right mobile phone plan, preferably one that won't end up costing an arm and a leg every month.

The first thing to look at is the critical information summary (CIS). It's your go-to reference guide that will help you compare the plans on offer from different telcos. And if you're shopping for a new plan, don't forget to also read our phone plan buying guide. It explains the difference between pre-paid and post-paid plans and deciphers network jargon.

End the confusopoly

Consumers choosing a new mobile phone plan must be given a consumer information summary (CIS) that outlines the plan's minimum terms, inclusions and exclusions. It will provide:

information about pricing – the minimum and maximum monthly charges, any early termination fees, and the cost of a call, an SMS and a megabyte of data