Shipping & Policies

CURRENTLY WE ONLY SHIP TO DOMESTIC LOCATIONS WITHIN THE UNITED STATES VIA UPS.

O R D E R S ALL ORDERS ARE SHIPPED ON BUSINESS DAYS (MONDAY THROUGH FRIDAY) EXCLUDING HOLIDAYS. ALL ORDERS HAVE A PROCESSING TIME OF TWO BUSINESS DAYS IF THE MERCHANDISE IS IN STOCK. THE EXACT SHIPPING COST FOR YOUR ORDER WILL BE ADDED AND DISPLAYED AT CHECKOUT.

T A X E S IF ASHLEY DUNCAN JEWELRY IS NOT COLLECTING YOUR STATE'S TAXES, YOU ARE EXPECTED TO COMPLY WITH YOUR STATE'S CURRENT LAWS REGARDING PURCHASES OVER THE INTERNET.

S H I P P I N G WHEN AN ORDER IS PLACED, IT WILL BE SHIPPED TO AN ADDRESS DESIGNATED BY THE PURCHASER. ALL PURCHASES FROM THIS WEBSITE ARE MADE PURSUANT TO A SHIPMENT CONTRACT. AS A RESULT, RISK OF LOSS AND TITLE FOR ITEMS PURCHASED FROM THIS WEBSITE PASS TO YOU UPON DELIVERY OF THE ITEMS TO THE CARRIER. YOU ARE RESPONSIBLE FOR FILING ANY CLAIMS WITH CARRIERS FOR DAMAGED AND/OR LOST SHIPMENTS.

E X C H A N G E IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, YOU MAY EXCHANGE IT FOR ANOTHER ITEM OF EQUAL OR LESSER VALUE. PROVIDED THE ITEM HAS NOT BEEN USED OR DAMAGED, YOU MAY EXCHANGE THE ITEM WITHIN 14 DAYS UPON RECEIPT YOUR PURCHASE. PLEASE CONTACT US WITH YOUR COMMENTS/QUESTIONS THAT YOU MAY HAVE, AND WE WILL HAPPILY REVIEW YOUR REQUEST.

R E T U R N RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. IF YOU ARE NOT HAPPY WITH YOUR ITEM FOR ANY REASON, AND WE RECEIVE THE ITEM IN CLEAN AND ACCEPTABLE CONDITION, WITHIN 14 DAYS OF PURCHASE, WE WILL REFUND THE COST OF THE ITEM (MINUS THE ORIGINAL SHIPPING FEES).