How to fix unknown error – Security Software (Win XP)

Security software can cause unwanted conflictswith iTunes on a windows pc security software does not always recogniseitunes as a friendly application, and may block it from restoring or updating this article explains how to disable securitysoftware, even if you don't know what you have on your computer.

The first step is to click on the start menu,and choose run.

What we want to type in is msconfig, whichstands for microsoft configuration.

We need to change this first part to selectivestartup And then uncheck load startup items Next we want to move to the sevices tab And tick the box next to hide all microsoftservices Once that is ticked, you can click disableall And we will move onto the startup tab.

What we want to find in here is iTunes helper,and tick the box next to that one.

Once done, hit the apply button.

You may encounter a message saying an accessdenied error was returned.

If you encounter that message it is perfectly ok, just hitthe OK message and then ok again to get out of there.

now you can restart the computer Now that your computer has rebooted, you shouldsee this message.

Click ok.

Then have a look at the startuptab.

Some security software will prevent itselffrom being disabled.

As you can see from my example, zone alarmand norton security are both still running even after we've disabled them as a startupitem Once we've identified what is still running,we will need to delete those.

We can do this by clicking the start menu,and selecting control panel.

Inside the control pane we need to find theicon "add remove programs".

Now your view may actually look a little different thanmy control panel.

But regardless of which way it looks, it will still have that icon Once the program list loads, it will looksomething like this.

Select the security software that was notdisabled earlier, and click to uninstall.