Frequently Asked Questions

About the Tour

Please refer to this section on how to navigate the site and reserve your next tour! How to Navigate the SiteIf the above response does not answer your question, please click here to submit your question to Chick-fil-A CARES ℠ support.

We want you to experience a dose of our genuine Southern hospitality as you learn about the Chick-fil-A Story. Please refer to the “Purchase Tickets” page for a description of our tour offerings, and be advised that a few fun surprises are planned along the way! If the above response does not answer your question, please click here to submit your question to Chick-fil-A CARES ℠ support.

The Original Tour is $10 per person plus tax. The Deluxe Tour is $20 per person plus tax. On-line payment is required at the time of the reservation.
Chick-fil-A Support Center Backstage Tour tickets are non-refundable. Changes to your tour date, time and increased guest count must be completed on-line by noon the day PRIOR to the tour based on availability. If your guest count increases, additional on-line payment will be required. There are no refunds available for a decrease in guest count or cancellation.If the above response does not answer your question, please click here to submit your question to Chick-fil-A CARES ℠ support.

We gladly accommodate groups and individuals from 1-75 people for The Original tour and 1-39 people for The Deluxe tour. If you have a group larger than that, you will need to split your group and choose two different tour times or dates. If you have a group of 150 or more people, please email us at: HomeOfficeBackstageTour@chick-fil-a.com to request availability. If the above response does not answer your question, please click here to submit your question to Chick-fil-A CARES ℠ support.

While the Cathy family loves meeting new people, we cannot guarantee their presence for your tour. If the above response does not answer your question, please click here to submit your question to Chick-fil-A CARES ℠ support.

The Chick-fil-A story is very unique and fascinating! To learn more, you may purchase books by S. Truett Cathy in the retail store at the Chick-fil-A Support Center, or you can visit the Chick-fil-A website at www.Chick-fil-A.com. To learn more about the Chick-fil-A Food Story, please visit your local Chick-fil-A restaurant and ask for a backstage kitchen tour. Additionally, we do roadshows! We are happy to bring the Chick-fil-A Backstage story to you! For more information, please contact Juliet Hall at HomeofficebackstageTour@chick-fil-a.com.

Registering for a Tour

Tours are offered Monday-Friday. For specific tour types and times, please refer to the “Purchase Tickets” page. If you would like to purchase tickets for 150+ guests, please email us at: HomeOfficeBackstageTour@chick-fil-a.com to request availability. We look forward to hosting you! If the above response does not answer your question, please click here to submit your question to Chick-fil-A CARES ℠ support.

Visit Modify/Cancel Reservation and log in with the email and password used to make your reservation. You will have the option to select the tour you would like to cancel, modify, or reschedule.
Chick-fil-A Backstage Tour tickets are non-refundable. Changes to your tour date, time and increased guest count must be completed on-line by noon the day PRIOR to the tour based on availability. If your guest count increases, additional on-line payment will be required. There are no refunds available for a decrease in guest count or cancellation.

To resend your confirmation email, visit the "Re-Send Confirmation" page and log in with the email and password used to make your reservation. Click the 'Resend' button to resend confirmation. Now check your inbox!

Please click the Forgot Password link on the Registration page or Modify/Cancel page. You will be asked to enter the email address used to make a reservation. A link to reset your password will be sent to your inbox.

Please refer to this section on how to reset your password. How to Reset PasswordIf the above response does not answer your question, please click here to submit your question to Chick-fil-A CARES ℠ support.

There is no waiting list. Reservations via the website are required. If you have questions about why a date is not available, please refer to the calendar key at the bottom of the calendar date that you have chosen.

If your group size falls outside of our tour capacity, you will need to split your group and choose two different tour times or dates. Please note the schedule and arrival procedures and be advised that we are unable to provide early admittance more than 15 minutes prior to the tour or waiting accommodations after the tour.
If you have a group of 150 or more people, please email us at:HomeOfficeBackstageTour@chick-fil-a.com

Payment

On-line payment with a Credit Card is required at the time of the reservation.

The Chick-fil-A Backstage Tour Experience is subject to sales tax in the State of Georgia. If your organization is qualified for a Georgia sales tax exemption, please complete the remaining portion of the registration related to tax exempt entities. Please note, churches, religious, charitable, civic, other nonprofit organizations and out of state exempt entities are NOT generally exempt from Georgia sales and use taxes.

Please email a copy of your State of Georgia Sales Tax Exemption Letter to HomeOfficeBackstageTour@chick-fil-a.com within 2 business days of completing your reservation. Please allow 2 business days for processing and approval. Out of state exemption certificates, IRS 501(c)(3) Letters, and Forms W-9 will NOT be accepted as proof of exemption from Georgia sales and use taxes.
When providing a State of Georgia Form ST-5, Sales Tax Certificate of Exemption, the form must be fully and correctly completed to be accepted. This includes completing the (1) Supplier Information (i.e. Chick-fil-A, Inc.), address and date; (2) checking the appropriate box that corresponds to your exemption and (3) fully completing the information request at the bottom of the document concerning the business. If your organization or business has been issued a Georgia Sales Tax Number, please include this number in the business information section at the bottom of Form St-5.

If Chick-fil-A, Inc. (1) determines your organization does not qualify for a sales tax exemption or (2) does not receive the Georgia Sales Tax Exemption Letter within 2 business days of completing the reservation; Chick-fil-A, Inc. will refund the original payment received for the tour expense. A new charge will be billed to the organization for the tour expense, plus state and local sales tax of 7%. All payments must be made with the tax exempt organization’s credit card at the time of registration or with an organization’s check upon arrival of the tour. Personal funds will not be accepted for tax exempt admission charges.

Chick-fil-A Backstage Tour tickets are non-refundable. Changes to your tour date, time and increased guest count must be completed on-line by noon the day PRIOR to the tour based on availability. If your guest count increases additional on-line payment will be required. There are no refunds available for a decrease in guest count or cancellation.

Parking is free. Upon arrival, please check with our security guard to confirm your tour and registered number of guests. You will receive a pass for your car and directions on parking and entering the tour entrance.

Tours start promptly at their scheduled start time. Please plan to arrive with all guests 15 minutes prior tour time to allow for check-in at the Chick-fil-A security entrance. We are unable to provide early admittance more than 15 minutes prior to the tour or waiting accommodations after the tour.

All tours begin on time. Plan to arrive 15 minutes prior to your tour time to allow for check–in at the Chick-fil-A security entrance. If you arrive after the start of your tour time, your tour will be modified according to the tour schedule.

All tours begin on time. To arrive 15 minutes before your tour begins is ideal. Be advised that we are unable to provide early admittance or waiting accommodations more than 15 minutes prior to your tour.

If you lose an item during your visit, please let your tour host know before you leave. If you discover that you left something behind, call 404-765-8000 between the hours of 8am and 5pm to see if it has been recovered. We encourage everyone to keep their personal belongings with them at all times.

Lunch is only available on designated days for large group tours of 150 or more guests in a private dining area. If you have a group of 150 or more people, please email us at: HomeOfficeBackstageTour@chick-fil-a.com to request availability.