Creating the Upsells Offerings

Permission: In order to set up or edit room and amenity upgrades, you must be the administrator on the account. Navigate to your Upsells settings by selecting UPSELLS from the top navigation menu and clicking on UPSELL SETTINGS.

You may also navigate to the top right-hand gear icon and select ACCOUNT SETTINGS once in this page you can navigate to UPSELL SETTINGS section.

In the account settings upsells page you will be editing and setting up the following features:

Email Settings

This is where you will draft the email confirmations that will go to your guests.

Guests will receive two emails: An email once they make their upsells selections and another once an upsell has been approved or denied.

Landing Page Settings

The landing page is where guests will be directed once they click on a Call-to-Action button that has the Upsells feature linked

Room Upsells

Room Upsells allow guests to upgrade from Room A to Room B

Amenity Upsells

Amenity Upsells allow the guest to add on special items such as a bottle of wine, a ride from the airport or a romantic beachfront dinner for two.

Room and Amenity Upsells

ROOM UPGRADE

To add a new room upsell, select the "ADD NEW" button in the right-hand corner of the room upsells area.

To set up your room upsells:

Select the room that the guest would upgrade to

For example, the king suite or the penthouse suite

Input the inventory or number available per night.

The inventory will deplete as guests book the room through your upsells email. If guest "A" books the penthouse suite and there is only 1 penthouse suite available, then no other guests will have the ability to upgrade to this room. The option would be greyed out and state "Sold Out" for that evening.

Add a photo of the room.

Add a room description.

Input the Room Code

This is the room you are allowing guest to upgrade from. For example, anyone in a queen room can upgrade to the king suite or anyone in a king suite can upgrade to the penthouse etc.

You may input as many upgrades from rooms as you need.

Input the UPSELL COST

The upsell cost will depend on the room the guest is upgrading from. If a guest upgrades from the Standard King to the Penthouse Suite, it may cost more than the guest who upgrades from the Deluxe King to the Penthouse Suite.

Add the original or standard price for the room (Optional).

If you add the original price this will calculate a percentage discount. On your landing page this discount will be seen as a banner.

You cannot add banners to existing amenities as this will affect reporting, however, you may replicate the amenity and include the discount banner on the new version of the amenity offering.

Lastly, click SAVE

*** Note that you cannot delete a room upgrade if there is a pending or live room upgrade request in the system.

AMENITY UPSELLS

*** Note: Amenities on your account settings page cannot be deleted if there is a pending live request for the amenity in the system.

To add Amenity Upsells, select the option to "Add New" in the upper right-hand corner of the Amenity Upsells area. Setting up the amenities are similar to the room upsells. Here you will need to:

If this is an amenity that the guest would receive nightly (i.e. nightly turndown), select the "per night" option.

If the guest is receiving it only one time (i.e. a bottle of wine), select the "per stay" option

If this is per person amenity or a per person per night make sure to specify. Both of these options will also have a drop down to specify if your cost change for adults or children.

Add the original or standard price for the room (Optional).

If you add the original price this will calculate a percentage discount. On your landing page this discount will be seen as a banner.

You cannot add banners to existing amenities as this will affect reporting, however, you may replicate the amenity and include the discount banner on the new version of the amenity offering.

Please note, upsells are not directly connected to your Property Management System. When an upgrade request enters the request center, the user must enter the price and upgrade into the PMS as necessary.