Measuring Performance Support

Online Events Archive

Online Forums 2013 - April 12, 2013

Chris LeBrun

Senior Measurement Consultant KnowledgeAdvisors

The old adage, “You can’t manage what you don’t measure,” certainly applies to performance support. If you don’t measure performance support effectively, you will most likely under-invest or over-invest in it, and you won’t know what adjustments to make to it to drive higher performance. If your competitors are analyzing performance support and you aren’t, you are likely at a competitive disadvantage.

Participants in this session will examine performance-support analytics, how they fit into your overall learning analytics, and how slight improvements to performance-support solutions can often result in huge productivity gains.

In this session, you will learn:

How to implement a comprehensive yet cost-effective measurement solution for performance support

What you should measure

What you should do with the data

How measurement can improve your strategic program impact

Handout(s)

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