karlabs.com Customer Review

Here's what Mike
had to say about karlabs.com

“Purchased analysis of water from Test Kit-90 to test for 4 items--one being Total Coliform. The test came back positive but in the notes section of the report, the company acknowledges that kitchen faucets with an aerator screen are more prone to grow bacteria. If that is the case, which it was for us, why not tell the consumer up front to remove the aerator or sample the water from a faucet without one? I called their customer service and she suggested I get another test from another company. I did, I removed the aerator, paid another fee, and the test came back negative.”

Recommend this Company2.0

Would Buy Again1.0

Price3.0

Product Satisfaction1.0

Delivery Time4.0

Customer Service1.0

Response from karlabs.com:

Our informational water testing kits perform exactly as designed and advertised, that is, it told the customer that they were drinking Total Coliform bacteria! Had the aerator been removed, the customer would never have known that. We recommend removing the faucet aerator only if you typically remove it before every glass of water. But of course that's absurd because nobody does that.

Regarding getting it tested elsewhere, we try to save the customer money. What we recommend is that that customers get their water tested locally for compliance bacteria testing because it saves the customer expensive overnight shipping charges. It doesn't make much sense to ship a sample overnight across the country when there's testing labs certified for bacteria in practically every city.

karlabs.com Reviews

4.9 Overall Satisfaction Rating

Based on
427Customer RatingsRatings from
Actual Customers

Recommend this Company

Average

Would Buy Again

Average

Price

Average

Product Satisfaction

Average

Delivery Time

Average

Customer Service

Average

About karlabs.com

KAR Laboratories is a real brick and mortar, licensed, private, professional testing lab, 100% owned by full-time employees - all degreed and trained scientists - with no Wall Street investor influence and no 3rd party mandates. We've been providing laboratory testing services in the same Midwest city for 60 years and 31 years at our 20,000 sq. ft. custom built laboratory. Our lab has been USEPA certified for 30 years. The president and CEO is a degreed analytical chemist serving full time in the water testing laboratory for 38 years. We understand what you want and we understand what you need. In 2016, over 5000 water test kits were sold to responsible people just like you. Buy in confidence, we are Better Business Bureau rated A+ and complaint-free.

Other Customer Reviews
for karlabs.com

Fred G
-
VA - United States
27 May 2017

Very thorough and good explanations of each test results.

kevin
-
PA - United States
19 May 2017

this was a great experience and I highly recommend using kar labs. one thing to keep in mind is that they do not tell you what kind of filter you should use or if your water is safe to drink this might seem to a negative to some people but if you want a real test telling you exactly whats in your water than this policy is a must. as 99 percent of the testing places want to sell you all kinds of filters and the sale of filters is there main focus not the water test and they only perform a basic test that requires no high tech equipment. after getting the results I had I good idea as to what type of filter I needed but I wanted another opinion I found a local environmental engineer office and one of the guys looked over the results he was very impressed with the test methods and told me what filter to use free of charge thank you kar

colette
-
WA - United States
25 Oct 2016

very happy with quality and expediency of service!

Tom M
19 Oct 2016

The test kit was easy to use and the test results arrived within 5 business days.