Zomato Customer Service Experience

Experience:

All the 3 things are depending on each other and If any one of them is not proper then that company or product will never become a great company.

Recently I have faced a wonderful experience in customer service with Zomato. Before moving to the Zomato experience, Let me explain first,

Why customer service is important?

There are thousands of companies and products available in the market. All are doing their businesses but among them how many are great?

Very few, Why?

Everyone comes with a great idea, built excellent products but what about the trust of the customers? The relations with the customers? 24x7 availability for customers. Without this service and efforts, it's hard to understand customers and their problems. It's impossible to become great without understanding their problem and delivering them better service.

Again come to Zomato, Why I loved their service? And I can say they are not doing just business but they are building trust with their customers, How?

A few days back, I ordered my lunch from a well-known restaurant in Bangalore on Zomato. While eating my food I found one small thread in food and I felt it's ok We all are humans and we all make mistakes. So I just put the thread outside and I thought just to inform Zomato about this so This cannot happen with anyone else. After my lunch, I submit my message in Zomato and within 3 minutes their customer representative replied to me. I felt good about their quick response. I just inform them about the thread and I didn't ask for a refund but Without asking any question they refund my money and also credit extra amount.

Here, money is not important but the service is important. And from that day I am not ordering my food from any other food delivery companies, I am using Zomato only.

Learning:

Quick response

Mention only thing which you can deliver. (In their support they are promising 2-4 minutes response and Yes they replied my in 3 minutes.)

Their trust in a customer. (Yes, To achieve customer's trust we have to first trust our customer)