Jaguar, Lexus and Honda take the podium places in a major dealer satisfaction
survey.

Jaguar has topped a survey rating dealer satisfaction for the second year running.

The luxury car-maker beat all others in the 2013 JD Power Dealer Satisfaction Survey with customers giving it an overall rating of 85.5 per cent, placing it narrowly ahead of Lexus, which scored 85.4 per cent.

Customers reported that Jaguar had friendly advisors and liked the flexibility of how they could book in their vehicles, the convenient pick-ups and the time dealers spent explaining the required work.

Honda, Mercedes-Benz and Land Rover rounded out the top five, based on the feedback of 13,511 customers who bought their cars between January 2010 and December 2011 and used their dealership in the last 12 months.

Respondents were asked to rate dealerships on service, including the booking process, staff helpfulness, facilities, quality of work and how fair the service charges were.

The full results are published in the latest issue of What Car?. Chas Hallett, the magazine’s editor, said: “Good service makes all the difference, every new car buyer deserves a friendly, efficient and value-for-money service from their dealership – whether the car is premium or bargain-basement.”

Bottom of the pile were Chevrolet, Alfa Romeo, Fiat and Peugeot.

Only car makers with more than 100 respondents were included in the results.