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hotel needs to make sanitation a priority

We stayed at this hotel for two nights. We noticed that fixtures, such as faucets and handles,room telephones and remotes and other items that can transmit germs and disease were notcleaned properly, Towels, soap, shampoo and other items were not replaced each day of ourstay. A really gross problem was that housekeeping personnel eat next to just washed sheetsand towels. Dirty dishes were left by them and I wonder if staff washed or sanitized theirhands before handling guest linens. Also, the hall carpets and carpets in the commonareas are very stained and dirty. I did leave a message for the hotel manager about the need for improving sanitation and housekeeping. I don't know if anything will be done,however.More

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Room Tip: Inspect the room for cleanliness before you accept it. Bring your own bottle of Lysol
for the toliet, tub and fixtures.

Stayed: December 2011, traveled on business

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Ask hungrytoo about Four Points by Sheraton Houston Hobby Airport

2 Thank hungrytoo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Kristina P, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this reviewResponded January 4, 2012

Thank you for your feedback. I am sorry that your stay was not what you had expected. I was concerned to read your review because we always like to exceed our guest’s expectations and it is clear that on this occasion we were not successful. We take these comments very seriously and use them to improve on a daily basis. Your concerns have been addressed to the appropriate department and we are using your feedback to improve in the future.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Made reservations day before our arrival. Justin was extremley helpful and courteous when taking information over the phone, Husband and I arrived at our hotel the next day. Justin had our key ready to go. Excellent front desk service. We requested a room away from the highway and that's exactley what we got, Room smelled brand new! Furnishings and Bathroom were very nice. Bed and pillows extremely comfortable. Will stay here again!

Room Tip: Ask for a room AWAY from the highway.

Stayed: November 2011, traveled with family

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Ask E S about Four Points by Sheraton Houston Hobby Airport

Thank E S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Kristina P, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this reviewResponded December 29, 2011

We greatly appreciate the wonderful comments and are pleased that our agent provided you with diligent customer service. We welcome you to come back and see us again soon.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed a week. First time staying in Houston. Good security, clean. New.

Staff is adequate. Great at providing directions.

Their coffee in the restaurant was lukewarm/poor every morning.

They have coffee in the rooms, but we didn't have a carafe. Asked for a carafe the first day, but never did get one the whole time.

Access was very good. Rooms are nice/adequate.

Desk service was good. Kitchen service poor.

Nice beds. Clean rooms.

Stayed: October 2011, traveled on business

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Ask Chris H about Four Points by Sheraton Houston Hobby Airport

1 Thank Chris H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Kristina P, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this reviewResponded January 4, 2012

Thank you for your constructive feedback regarding your recent stay at the Four Points. We value your comments as it helps us to improve our services and maintain the very high standards our guests expect. We apologize that your stay was not 100% satisfactory. We have addressed these issues with the staff and are making some improvements. We look forward to serving you again.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We stay here every time we fly out of Hobby Airport. Hotel is quiet, clean, comfortable and staff IS Professional, very friendly & helpful. Rooms are decorated modern & very nice. Beds & amentities are just want is needed from a traveller. Shuttle service to & from Hobby is Quick & customer-focused. Will always come back here!

Stayed: September 2011, traveled as a couple

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Ask Emerson6185 about Four Points by Sheraton Houston Hobby Airport

3 Thank Emerson6185

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Kristina P, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this reviewResponded December 29, 2011

We are so pleased that we have provided you with great customer service and amenities that it has led to continual business. If there is anything that we can do to better serve you in the future your comments are welcomed.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This is a strong property with a very friendly staff. Small lounge and food service that was great for late evening drink or food. Wonderful linens, very comfortable matress, flat screens and a large room. Priceline found this for $49. Hotel has outside security all night for your comfort with the location. Easy access to where you want to go in Houston.

Room Tip: This is a Priceline 3 star and well worth the $49. Ask for a room facing away from the Interstate.

Stayed: September 2011, traveled on business

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Ask mas4467 about Four Points by Sheraton Houston Hobby Airport

1 Thank mas4467

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Kristina P, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this reviewResponded December 29, 2011

Thank you for your positive feedback. We are glad that we were able to meet your traveling needs.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed for a week on a business trip. My profession revolves around customer service and this hotel displayed friendly and Courteous service and the willingness to go above and beyond. Hotel was quiet, clean, modern and comfortable. Exactly what is needed for a professional in town to focus on their task at hand.

Stayed: August 2011, traveled on business

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Ask victor m about Four Points by Sheraton Houston Hobby Airport

Thank victor m

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Kristina P, Guest Relations Manager at Four Points by Sheraton Houston Hobby Airport, responded to this reviewResponded December 29, 2011

We thank you for recognizing the staff’s hard work to provide a wonderful experience for our guests. We are pleased that we were exactly what you needed to get your work done and hope to come back again.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.