Wilbur Curtis Warranty

Product Warranty
The Wilbur Curtis Company certifies that its products are free from defects in material and workmanship under normal use.
The following limited warranties and conditions apply:
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.
2 Years, Parts, from Original Date of Purchase on all other electrical components, fittings and tubing.
1 Year, Labor, from Original Date of Purchase on all electrical components, fittings and tubing.
Additionally, the Wilbur Curtis Company warrants it’s Grinding Burrs for Forty (40) months from date of purchase or 40,000
pounds of coffee, whichever comes first. Stainless Steel components are warranted for two (2) years from date of purchase
against leaking or pitting and replacement parts are warranted for ninety (90) days from date of purchase or for the remainder of
the limited warranty period of the equipment in which the component is installed.
All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-
995-0417.
Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for
substitute replacement parts installed on Curtis equipment that have not been purchased from the
Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met.
The warranty does not cover and is void under the following circumstances:
1) Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.
2) Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all
local electrical, mechanical and plumbing codes.
3) Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
4) Improper water supply: This includes, but is not limited to, excessive or low water pressure, and inadequate or fluctuating water
flow rate.
5) Adjustments and cleanings: The resetting of safety thermostats and circuit breakers, programming and temperature adjustments
are the responsibility of the equipment owner. The owner is responsible for proper cleaning and regular maintenance of this
equipment.
6) Damaged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the
carrier.
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturer is not
responsible for variation in equipment operation or component failure due to excessive lime or local water conditions. The equipment
must be maintained according to the manufacturer’s recommendations.
8) Replacement of items subject to normal use and wear: This shall include, but is not limited to, light bulbs, shear disks, “0”
rings, gaskets, silicone tube, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper
propellers.
9) Repairs and/or Replacements are subject to Curtis’ decision that the workmanship or parts were faulty and the defects appeared
up under normal use. All labor shall be performed during regular working hours. Overtime charges are the responsibility of the
equipment owner. Charges incurred by delays, waiting time, or operating restrictions that hinder the service technician’s ability to
perform service is the responsibility of the owner of the equipment. This includes institutional and correctional facilities. The Wilbur
Curtis Company will allow up to 100 miles, round trip, per in-warranty service call.
10) RETURN MERCHANDISE AUTHORIZATION: All claims under this warranty must be submitted to the Wilbur Curtis Company
Technical Support Department prior to performing any repair work or the return of this equipment to the factory. All returned
equipment must be re-packaged properly in the original carton and received by Curtis within 45 days following the issuance
of an RMA. No units will be accepted if they are damaged in transit due to improper packaging. NO UNITS OR PARTS WILL BE
ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED
ON THE CARTON OR SHIPPING LABEL. All in-warranty service calls must be performed by an authorized servi