Problem accessing songs on Philips HDD065/05 Jukebox

When turned on the player shows the word 'Philips' on the screen but will not display the menus (artists, albums, playlists etc). It will turn on and off. I've tried pressing the up arrow and the volume up button - this only turns it off and makes no difference - the menus are still not showing. I've looked at the FAQs on the Philips website and this was of no help. Any suggestions would be welcomed.Thanks

1 Answer

What you have to do is this:
1) The HDD Detection tool
Connect the device to the PC, load up Musicmatch. On the left click "Portable Device" tab, wait for the PC to show your device.
The device should show as "Philips GoGear" if it's showing as "Philips Nike" go to "Tools" on the right, click "Settings" click drop-down menu & choose GoGear.
You need to do this everytime you transfer files.
If that doesn't work, you need to do this:
2) Manual Re-Install
You can re-install the player manually by doing this :
- connect the player to your pc by USB cable
- uninstall all Installed software for the player
- remove device from Windows Device Manager :
- Desktop
- right click on "My Computer"
- select Properties from the menu
a new windows appears: System Properties
- click on the tab "Hardware"
- click on "Device Manager"
a new window appears" The Device Manager
navigate to the player (should be shown as Philips Nike) at the USB Devices
- right click on the player
- select "un-install" from the menu
- Windows will unsinstall the device
- If the player is not listed, the device has been deleted
Now to edit the Windows Registry:
(Note: Mistakes cannot be un-done so be VERY careful)
1. Disconnect all usb devices.
2. Go to the registry (Start -> Run -> type "regedit")
3. Make a backup of the registry
-click "file"
-click "export"
-Search/Create a logical location ("C:\REGBACKUP" for example)
-choose a filename ("registry backup Date.reg" for example)
-Please pay attention if Export range is set to "All"
-click on save
4. Click on the + infront of HKEY_LOCAL_MACHINE
-Click the + of SYSTEM
-Click the + of CurrentControlSet
-Click the + of Enum
-Click the + of USB
Here you can remove all VID``s
-Before you remove the VID you have to set the right permissions, this can be
done as follows:
Right click on the folder USB and click on "Permissions", select in the window
that pops-up Everyone and and select "Full control" at the permissions.
5. Reboot PC without ANY USB devices connected
- install the software and plugins
- connect the device to your pc by usb
Check if device works and if still showing as "Philips Nike" try the first step again.
Hope this helps,
Weedy

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

In order to have a succesful Transfer of songs from you computer to your mp3 player follow these Steps:

1/ Install:

Insert the CD supplied with your product into the CD ROM drive of your PC.

Follow the on-screen instructions to complete the installation of Philips Device Manager and Philips Media Converter. The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player.

2/ Connect and charge:

Connect to PC:When you connect the player to the PC, it automatically charges.

Connect the supplied USB cable to the mini USB port at the bottom of the player, the other end to your PC.

3/ Transfer:

Your player appears as a USB mass storage in Windows Explorer. You can organize files, transfer music and picture to your player during USB connection. Use Philips Media Converter to transfer video file. See Media Converter for details.

Transfer music:

Click and highlight one or more songs to transfer between your player and your computer.

Use drag and drop actions to complete your transfer.

Tip : To transfer music CDs to the player use software such as Musicmatch Jukebox or Windows Media Player, rip (convert) the songs on your music CD into MP3/WMA files. Copy the files into the digital audio player via Windows Explorer. Free versions of these programs can be downloaded from the internet.

Also you can Transfer Video:

The Philips Media Converter converts video clips and JPEG pictures into suitable formats for the player. You can install the software from the supplied CD.

Press and hold the Power On/Off key and the Volume + key for a couple of seconds.

Then switch on the GoGear using the Power On/Off key.

This is soft reset, your songs will not be lost.

4) If all else fails, it's time for a factory reset:

Connect the GoGear to the AC adapter and to your computer.

Make
sure all other applications such as Philips Plug-in, Windows Media
Player or Windows Explorer that access the device are closed or else
Device Manager will not recognize the device. Launch the Device Manager
at Start->Programs->Philips Device Manager->Philips Device
Manager on your PC.

Select the REPAIR tab on the dialogue box and then click "Repair" to start repairing.

IMPORTANT: All music & content of your micro jukebox will be erased once the repair function completes.

When repair is complete a dialogue box will pop up; click "OK" and unplug the GoGear from the computer.

Follow all the on-screen instructions to complete the repair.

The
Device Manager will close automatically once the success message is
displayed. Close all opened applications and then unplug your GoGear.

Once
the GoGear is disconnected from the computer, the display will show
“Firmware Upgrading” for a couple of seconds and then start up as
usual.

With regards to your problem with the Rowe Ami 100 cd jukebox.
Do you have a manual, if not I suggest you buy a printer manual or one on CD and refer to the Programming and Installation section.

In order for the jukebox to know about the cd's that are installed in the jukebox it has to initialize all or the changed cd's that have been replaced within the jukebox.

Put the jukebox into the Service Mode (the service mode should appear on the display)
Type 3 to select the Initialize sub menu
Type 0 and full initialize will appear on the display
Press Popular to start the initialization
Place the jukebox service switch into the normal mode

There is a program on the installation CD called the Philips Device Manager - it has a Repair option. If you have lost the CD, you can get the Device Manager from Philips website.

Triple Reset for Philips’ GoGear:Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions.After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.-Tha Mp3 Doctorxxx

The newest line of GoGear's is almost a step backwards for Philips - many of them do not recognize DRM-encryption. The only solution is to get a WMA to Mp3 Converter, or to redownload the songs in Mp3 format. Yahoo Music uses DRM-encrypted WMA files on their service - this player cannot read them.

Also make sure you have installed Musicmatch Jukebox from the product CD.

The PSS110 is not compatible with Vista or Media Player 11.

If you have Media Player 11, then uninstall it, to roll back to version 10.

Also, you need to make sure the player is showing as "GoGear" and not "Removable Drive". If Musicmatch shows the player as "Removable Drive", go into the options menu and click devices. Click the dropdown menu showing "removable drive", and select "GoGear"
You will also need to run the Philips Device manager and Restore the player, to delete the tracks which the player hasn't seen.

Connect the supplied AC/DC adapter/charger to the 5V DC jack on your
hdd and the power supply. The AC power icon will indicate on display
showing that the Jukebox is now adapter operated. It takes 4 hours to
fully recharge the hdd and once the battery is recharged fully, the
jukebox can play up to 10 hours of music on the move

I was having the same problem with my PSA250/05 but found out how to resolve it.

As the PSA250 converts the files into it's own naming algorithms simple dragging and dropping mp3's work work as the device doesn't recognise them.

Inside musicmatch Jukebox you will find a portable device options section. In here under one of the options you'll see the mp3 device which is in a drop down box. If you click this box you'll see that you have another option for Nike + Phillips, select this option and now add your tracks.... All should be fine.