Water leaks from steam wand (Gaggia platinum swing).

I have changed all the o-rings in the brew group and it did not fix the problem. No coffee comes out of the machine - just clean water from the steam wand. I am now just trying to take the machine apart and am close but can not remove the cover completely. It seems still somehow attached at the base near the front.

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Hi,
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The only thing that comes to mind is that the machine is in steam/hot water mode. Unless you replace the switch and turn off the steam light so that it sends the water to the correct location. Also you might want to remove the shower screen and make sure it is clean.

This unit has Torx screws that are used as fasteners. You must locate and remove all of the Torx screws on the sides and inside the top to gain access to the interal components. Hopefully you can use the first link as a guide as to what screws must be removed. I recommend that you increase the PDF file scale of the parts link to see all of the screws that need removed. There is a non-corrosive non-toxic product out there and available at ACE HARDWARE that you can use to dissolve the blockage and it is called "Eliminate." It just takes time to SIT in order to dissolve the scale build up. I do NOT recommend that you use "Eliminate" for all or your descaling needs. Only in this case where you have a known blockage and you wish to clear it. You will not find that recommendation anywhere and it is up to you if you wish to use or NOT to use Eliminate. It will not damage your machine. It does have to be rinsed out thoroughly as it keeps working as long as it is exposed to any scale, lime or calcium and can re-clog your interal workings with debris if not flushed. (Eliminate is a good non-toxic, non-staining product for sink and shower fixtures (shower heads also) and tiles too... just has a very distinct odor that fades quickly when properly rinsed.)

Feel free to reject this answer if you feel there was not enough information to help you. I do not have a service manual for your unit. No worries here. Just passing on info that I know has worked quite well in the past.

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This is hard to picture. The only way water can come out the brew spout is if the brewing mechanism inside in the position to make coffee. The only way to get that mechanism into that position is to either select one of the three coffee buttons (you'd hear the grinder run, then you'd hear the motor putting the brew mechanism into place and then the pump start and water would then come out the brew spout. OR to select preground coffee and then select one of the three coffee sizes - in that case you wouldn't hear the grinder but you'd still hear the motor turn the brew mechanism into brewing position and then start the pump.
When you simply select hot water and then open the steam valve - I can't imagine any possible way for water to come out the brew spout.
Now if you mean that you don't see any water come out but water is leaking inside the cabinet and ending up in the drip tray - then that would mean a leak inside the machine. It could be the valve that the brew group locks into when it goes into brew position (you see this valve in a little recess behind the brew mechanism when you take the brew group out to clean it). Or it could be a leaking steam valve or hose inside.
You might try getting a flashlight and a cleaning brush - take out the brew mechanism and then clean around that little nozzle/valve that is in the recess just the left of center behind where the brew mechanism was. That valve should shut when you are not in brew position and not allow any water out - but it may be gummed up with coffee grounds.
If you are feeling brave - you would need a deep socket and a lot of patience with a small breaker bar (a ratchet head is too big to fit in there) and you can remove that nozzle/valve and then clean it or replace it. But it is very slow going to remove it (there must be some special tool they use at the factory). I had just the right size deep socket (like what you'd use for a spark plug in a car) but there wasn't room for a ratchet so I had to use a small breaker bar and I could only turn the valve about 1/4 turn at a time then I'd have to reposition the socket to do another 1/4 turn. It took 5-10 minutes to remove it - then it was easy to clean. I think you could clean it in place with a stiff bristle brush and some q-tips.
I don't know if that valve is the problem - but that's the only thing I can think of that would have your hot water and steam running into your drip tray instead of out the steam wand.

Can't give specific instructions without knowing which model it is. If it is a super automatic such as the Titanium, you put it into descale mode and then follow the prompts on the display.

If you have a semi automatic such as a Classic or Coffee or Carezza etc. you simply mix the dezcal with warm water in the reservoir and run the pump a little to spurt a few ounces of water out the brew group - and some out the steam wand. Then stop the pump and let it sit for a few minutes - and then start the pump and spurt a little more out the brew group and the steam wand - and so on for about 20 minutes or so until the tank is empty. You get the best results if you let the solution sit in the boiler for a few minutes (maybe 5) between each time you run a few ounces out. After you've emptied the reservoir, rinse the reservoir really well and fill it with clean water and run the whole tank of water through the group and the steam wand (mostly through the group head). I like to rinse a few tanks full just so it is really rinsed well - but one or two tanks is supposed to be enough.

If your machine is a Titanium or Platinum, the readout will tell you what to do - they usually only spurt descaler out the steam wand and not out the brew spout since all the brew parts are plastic and don't need to be descaled. And the steam wand routes the descaler through both boilers so you get all the important parts that way. It'll keep cycling you through opening the steam valve and then waiting 5 minutes and then opening it again - until the tank is run empty (so you may want to mix up the dezcal using less than a full tank (more concentrated) - otherwise it'll take a long time to finish. The dezcal package will recommend how much warm water to use for a package.

The titanium will prompt you through the rinse cycle too - just clean out the tank after you've run all the dezcal through the system - rinse the tank really well and then fill it with clean water and let the machine do the rinse cycle - it will run the entire tank until it is empty. Then you will want to refill the tank with clean water and run a few blank shots - make sure the water from a blank shot is tasting like pure water and doesn't have a citric acid (lemon juice) taste to it - if it tastes like citric acid then you still need to rinse more. The citric acid is not harmful to you - but it will make the coffee taste a bit funny and the milk will foam up funny when you steam it.

The tap in many of the Talea ring models is a dodgy plastic thing. It breaks pretty easily. You can replace them (with a more sturdy metal one that they use these days) but getting the cover off is pretty tricky. Best to get a service guy to do it

1: do you pres the switch for steam and wait until it is ready?
2: how long time machine needs to be ready for steaming?
solution 1 =
if you don't press the steam switch on you will have very small amount of steam.
solution 2 = if the machine gets ready only for few seconds to steam, than you must change your steaming thermostat attached in boiler(there are 3 of them:
1 security
2 coffee brewing
3 steam
i hope you fix it soon and enjoy in perfect espresso

Sometimes if you, turn the machine on without the unit in place it will reset itself, and if on the brew unit the arrow is pointing to the N, then you should be fine, however if the arrow is doing its thing and the gears do not line up then you might have to take it in to get it reprogrammed.

i had this same problem. the solution is simple if you are a little bit handy.
there is a bad valve inside. i called Whole Latte Love where i bought
the machine and ordered a Steam Valve complete - Compact Frame
its part number GA-%0345.R and two O-Rings

the valve that comes with the machine is plastic and the new one is a brushed metal casing. my guess it will last for 10 years!

two screws on the back and the machine is open
near the front, by the steam wand, with a hose attached coming from the heater, is the valve, attached to the knob on the side
two more screws and the valve wrapped in a plastic housing comes out.
open the plastic housing, remove the insulated hose to the steam wand
and the water/steam plastic hose that comes in. replace the valve, hook
up the two hoses, but back in housing and you're done. attach back to
knob on the outside, put back together and in 30 minutes, the Titanium
is like new. no leaks.

it sounds daunting but is pretty easy and beats sending the machine
back for repair. i can't go a morning let alone a month without coffee
from my Gaggia. once repaired, the coffee is hotter too.