Unfortunately, they recently changed the nameservers for my website, without telling me, which made my website unreachable via the internet.

In doing so, they also deleted all the files for my website. When I did finally get the nameservers corrected, my entire website was missing, they had lost or deleted all of the files.

I have contacted 3Shost numerous times over this issue. They have been unsupportive and rude, and have tried to accuse me of not uploading my website files. My website was running on their servers for several years before this incident. They also made my email address through the website I had hosted on their servers non functional.

Their technical support staff have been rude, accusatory, irresponsible and unhelpful. I would rate them a ZERO, if it were possible.

This level of service is completely unacceptable. Now I have to rebuild my entire website. I will not be uploading it to 3SHost, I would like to take my money and hire a competant hosting service with appropriate customer support who will be responsible for their actions and mistakes.

They have not provided me with anything I paid for, and in fact they have cost me money because now I have to rebuild my entire website.

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This page was last updated 14 February 2013 09:18

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