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hp dat 40 internal usb drive not recognised by veritas backupexe 10

HI,The HP dat40 usb internal drive is not recognised by the backupexec 10 , but recognised in the device manager and it's possible to use NTBACKUP to save data. the latest driver 1.5.3.1 is installed. can somebody suggest any kind of solution for this problem !

I'm using Backup Exec 10 with windows 2003 SP1 and an extertal usb dat 72. I've tried installing the last service pack (sp 4), and still does'n work, Backup Exec can't see the Dat.It has the last firmware.Any suggestion?