All Games: "The following plugin has crashed: Shockwave Flash" on Google Chrome browser

Fri Jul 24 06:03:35 EDT 2015121
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Hi!

Players using the Google Chrome browser to play Zynga games may occasionally experience the following error: "The following plugin has crashed: Shockwave Flash".

Why does this happen?When using multiple browsers (such as Firefox and Chrome), you may have multiple types of flash plugins installed, which may conflict.

What do I do now?To resolve the crash error, you need to disable all but one Flash plugin.

What are the steps to fix this?

1. Open Chrome.

2. Type about:plugins into the website address bar at the top and press the ENTER key to display Chrome’s Plugins page.

3. Look down the list of Plugins for ‘Flash’. * If it says ‘Flash (3 files)’, you have Adobe and Chrome versions of Flash installed as well as PepperFlash. * If it says ‘Flash (2 files)’, you have the Chrome version and PepperFlash. Both cases may cause Chrome to crash when accessing Flash-based websites.

4. Click the + Details link at the top right of the Plugins page to expand the list of all Plugins.

5. Scroll down the list to find the Flash plugins. You should now see the full details of the Flash plugins which may display up to three versions of Flash.

6. Look at the ‘Location:’ of each version: the integrated Chrome and PepperFlash versions are in (…Application Data\Google\Chrome\Application etc) while the standalone Adobe (formerly Macromedia) version is in the …Windows\system32\Macromed\Flash etc directory.

7. Depending on on the number and types of Flash Plugins you have, continue to the appropriate section below:

If you have 1 version – Chrome

1. Download and save to your computer the latest Adobe standalone version of Flash from Filehippo here (this is the non-IE version).

2. Close Chrome and then install this Adobe Flash you just downloaded. The recent Flash 11.3 version offers the option of automatic silent updates. We recommend keeping it up to date automatically in future.

3. Open Chrome and type about:plugins in the URL area. You should now have 2 plugins (Chrome and Adobe).

4. Click Disable just under the Location of the Chrome version to disable it. It will become greyed out. 5. Ensure that the Adobe version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it. 6. Close the Plugins tab.

If you have 2 versions – Chrome and Pepperflash

1. Click Disable just under the Location of the Pepperflash version to disable it. It will become greyed out.

2. Ensure that the Chrome version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it. 3. Close the Plugins tab.

If you have 2 versions – Chrome and Adobe (no Pepperflash)

1. Click Disable just under the Location of the Chrome version to disable it. It will become greyed out.

2. Ensure that the Adobe version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it. 3. Close the Plugins tab.

4. Download and save to your computer the latest Adobe standalone version of Flash from Filehippo here (this is the non-IE version).

5. Close Chrome and then install the newest standalone version of Flash you just downloaded. The recent Flash 11.3 version offers the option of automatic silent updates. We recommend automatic updates to keep it up to date automatically in the future.

If you have 3 versions – Chrome and Pepperflash and Adobe

1. Click Disable just under the Location of the Pepperflash version to disable it. It will become greyed out

2. Click Disable just under the Location of the Chrome version to disable it. It will become greyed out.

3. Ensure that the Adobe version is enabled. If it is disabled (greyed out), click the Enable link just under its Location to enable it. 4. Close the Plugins tab

5. Download and save to your computer the latest Adobe standalone version of Flash from Filehippo here (this is the non-IE version).

6. Close Chrome and then install the newest standalone version of Flash you just downloaded. The recent Flash 11.3 version offers the option of automatic silent updates. We recommend automatic updates to keep it up to date automatically in the future.