About Ask-A-Librarian Service

What types of questions can I ask? Any question you might ask at the library's information desk. Locating library materials, guidance in conducting research, looking up an address, or finding statistical information are all examples of the types of questions that can be answered using this service. For in-depth questions or other specialized assistance, please contact the Social Sciences, Health, and Education Library (SSHEL) Information Services Desk at (217) 244-1864 or schedule a Research Consultation.

How do I submit a question via email? Reference queries can be sent via email to sshel@library.illinois.edu. Please include your name, email address, and phone number in your message. To assist us in answering your query, please include as much information about your question as possible. Your question will be answered by a SSHEL librarian or graduate assistant. Every effort will be made to respond to your query within two working days.

What is IM and how does it work? IM stands for "Instant Message" and refers to software which can be used to have a live chat conversation with a librarian or library graduate assistant. To contact us, use the Instant Messenger box to the right.

Who can use this service?IM services are intended primarily for University of Illinois at Urbana-Champaign students, faculty, and staff . If you are not affiliated with the University, we are happy to answer questions concerning resources unique to the University of Illinois.