VProctor FAQ’s

Security questions come from our database. On registration we ask you to
complete your profile which includes 5 security questions, we randomly select
those to verify your identity on the day you will take the exam.

Please contact us at least 48 hours before your appointment. Since you can
take the exam anytime within one year of enrolling so you can cancel the
exam at 48 hour notice and reschedule it but if you fail to show up without
cancelling then it would be considered one attempt and you will have to pay
for test retake.

VProctor can accommodate individuals with most disabilities through one-on-
one coordination. Because we use human proctors who can interact with the
test-takers in real time, the service is able to make unique accommodations.

ProctorU uses technology to connect test-takers to live people. Our proctors
are highly qualified professionals who strive to make taking an online
assessment as seamless as possible for test-takers. New proctors undergo a
two-week training program that ensures that they maintain the highest level of
integrity throughout the identity authentication and test-taking process.

Proctors are trained to authenticate identity and monitor for specific behavior
in real time; frequently checking in if they feel there might be an issue. Our
approach is rooted in a unique combination of real people, innovative
technology and industry standards, and is aimed at preventing cheating and
identity fraud.

Arrive at the time you selected when you scheduled the exam. If you have any technical difficulty or any other problems preventing you from logging in at your scheduled exam time, please use our LiveChat feature at the bottom of the screen.

You will need one form of photo ID (i.e. driver’s license, passport, school ID, etc.) to show to your proctor, any materials authorized for use by your instructor (scratch paper, pencil, etc.), and a reflective device, such as a mirror, to show your proctor what is in front of you.

Before your exam, make sure that you test your equipment. You must have a web camera and a microphone so that you and your proctor may communicate. Make sure you also have your photo ID ready, as well as a mirror.

Our proctors cannot access your computer files without your knowledge. With your permission, proctors have the ability to view the screen and utilize the mouse and keyboard as if they were sitting next to you. Once the exam starts, the proctor will monitor everything on the computer screen, but can no longer utilize the your mouse and keyboard. During the entire process, a chat box is running on your computer, and you can see what permissions the proctor currently has at any time. The entire chat session log is saved, including a permanent record of what actions the proctor took while accessing your computer.

Any high speed internet connection is allowed as long as it meets the minimum download and upload speed requirements (check here). However, tethering your mobile device as a wireless hotspot is not supported because of inconsistent bandwidth.