Today, I’m asking about the value of online chats. Do you get answers more quickly than by calling or emailing a telecom supplier?

Do you benefit from having a written record to refer to when told that a promised deal doesn’t really exist?

All depends on the agents who handle these live chats. How well trained are they? How much power do they have to escalate a complaint to a higher level?

If the agents are unhelpful or rude — as they were to Erin Paul, whose story I wrote about here —
you might as well stop typing at high speed. You’re no further ahead than by using the traditional methods.

I like the fact that readers are sending me their online chats. So, I’m posting a few below for your reading entertainment.

I also have a comment from Jordan C, a reader who feels that online chats are a step backward.

As always, feel free to add your opinions and cite your own experiences.

Have A Great Story Idea?

Please feel free to contact me with a story idea or any comments on any of my previous stories.