ACTIVE_Callback_landing_page

Callback

Propose your customers a callback (instead of waiting) while queuing, when visiting your website or from a chat session with the chatbot. The solution also provides options to delay or schedule a callback.

Additionally, open a form or a call script for agents to handle certain types of callback requests. Requires Agent Guidance

We don't provide virtual hold (maintaining a queue position and then call back), as this is already available for Cisco Contactcenters with the Courtesy Callback feature. The goal of Expertflow Callback is to initiate a callback if and when an agent becomes available, thereby reducing peaks.

* ExpertFlow Callback solution runs on top of Expertflow Campaign Manager and Cisco OB Dialer to dial out callback requests. In case of CCE, the solution can also be designed (on demand) to work with Cisco AgentRequest API to bypass Outbound Dialer and make high the priority of outbound calls.