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Vulnerable Customers

We recognise that there are circumstances that may affect the way you manage your account, and at American Express we want to be able to provide the necessary support to be able to assist you in a timely and professional manner.

Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps including important contact details.

Mental Health and Medical Conditions

Not yet a customer:
If you have a mental or physical health condition which affects your ability to complete our online application please contact us using the details below and a member of our team will be able to assist you between 8am and 8pm, Monday to Friday:

Telephone us:
Tel: 0800 032 7404 (Option 2)

Existing customers
If you have been diagnosed with mental health or another medical condition which affects your ability to manage your account, then please contact us using the details below and a member of our team will be able to assist you. This includes requests for Braille, large print and customers who are hard of hearing.

Civil Legal Advice
You may get legal aid if your home is at risk. Check at gov.uk/legal-aid or phone 0345 345 4345

Financial Ombudsman Service
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help Visit financial-ombudsman.org.uk or phone 0300 123 9123 or 0800 023 4567