Tuesday, May 9, 2017

How to Write a Great Social Media Manager Job Description (and Hire a Top Social Media Manager)

The job description is one of the first few things potential applicants read and a well-written job description can increase the chances of you hiring the best social media manager for your company.

We’re thrilled that you’re looking to hire a new social media manager and would love to help you as much as we can!

Here’s everything you need to know about writing a great social media manager job description (and more).

How to write a great social media manager job description (and hire a top social media manager)

There’s a lot that goes into writing a great job description, and we hope to cover everything you want to know. If we’re missing any information, feel free to ask your questions in the comments section below.

1. About Your Company or Team

This section is a brief introduction of your company or team. This is helpful especially if you intend to list the job description on external job boards where potential applicants might not know your company.

Some of the things you can include in this section are: what your company does, how it’s like working at your company, what your company culture is like, and what your company values are.

Airbnb is the world’s largest community-driven hospitality company. Every day, we connect thousands of guests and hosts online, leading to meaningful travel experiences in the real world. From treehouses to castles, Airbnb gives access to the most interesting places to stay around the world, putting you in the local scene and connecting you with unforgettable characters that become part of your story. Travel inspires the some of our best and most memorable stories, and travel with Airbnb facilitates even more interesting experiences and stories that are worth sharing.

While it’s possible that applicants already know your company, this is a great opportunity to promote your company and entice them to want to work with you.

What are the unique characteristics of your company that will get your applicants excited about working with you? Is it your great company culture and team? Or amazing growth and investor support?

2. General Information

This section contains general information about the role such as the title, the team lead that they would report to, any direct reports, and location of the job.

Title

The title is a fun one to think about. Depending on your company culture, it can be as straightforward as “Social Media Manager” or as creative as “Social Media Ninja”.

I’d recommend keeping the title straightforward as it can help set clear expectations for the role. A creative title is perfectly great, too, as long as you have a clear job description.

Team Lead and Reports

If the new social media manager will be reporting to a team lead or will be managing a team, it’ll help to mention the title of the team lead or the roles on the team respectively.

I personally think that adding the name of the team lead or the team members will add a nice personal touch to the job description. Also, if the team lead or any of the team members are well-known in the industry, it can help to make the job even more desirable.

Location

Will the new social media manager work in your office? Or can she work remotely? Or perhaps a mix of both?

The location can matter a lot to applicants, especially if they have to move their families. If the new social media manager has to relocate to where your company is based, will the company sponsor the relocation or help in any way?

Being clear about this helps people decide if they’d want to apply in the first place. It can save both the applicant’s and your time when people who don’t want to relocate and wouldn’t be able to work remotely, don’t apply.

3. Job Purpose or Scope

This section gives the applicants a high-level view of the job. Usually, it’s tricky to list all the responsibilities of the role, especially when the list could change over time. Having a high-level description of the role helps applicants understand what’s generally expected of a person in the role.

The idea here is not to be too specific about the role such as mentioning all the day-to-day tasks (such details will be covered in the next section).

4. Responsibilities and Accountabilities

This section is where you’d want to be more specific about the requirements of the job. While you might not be able to list all the tasks for the job, this section will give the applicants a sense of what they’d do in the role on a day-to-day basis and what skill sets you’re looking for.

Here is a breakdown of where we’d love some of your expertise to help us improve:

Create, schedule, and analyze all the social media updates that are sent to the Buffer social media profiles

Create paid marketing campaigns on social to help us reach more customers and interested people in improving their social media strategy

Embody the Buffer voice and tone in every tweet, update, and conversation

Be data-informed about what’s working on social and what’s not

Experiment with new growth strategies and ideas

Help us explore new social media networks, apps, and tools

Work together with the crafter team to share insight and strategies on the Social blog

As you might have noticed, the responsibilities of the role all start with an action verb as they are meant to be actionable. The Human Resource department of the University of Pittsburgh has come up with a great list of action verbs you can use in your job description.

5. Key Performance Indicators (KPIs)

This section goes another level deeper than the responsibilities section as you’d state the metrics the new social media manager will be responsible for. While I don’t see many job descriptions with such a section, I can see how it will bring extra clarity to the job description for applicants.

Depending on your management style or if you are higher for a senior position, you might prefer the new social media manager to come up with her own KPIs, instead.

6. Requirements

Requirements are helpful when you are hiring for a mid to senior level position and would like to encourage only people with a certain level of experience and skills, to apply. It will send a clear signal to potential applicants that you are hiring for a senior position.

When hiring for senior positions, companies would often state a minimum number of years of experience in the related fields. I believe this might be used as an indication of how senior the position is.

In this section, you could also ask for examples from the applicants’ past experiences that they think might show they have met your requirements.

7. Expected Salary

A study by Smart Recruit Online, a recruitment software company found that “companies see an increase in candidates by 30 percent if they include wage information in their job ads”. This can be a good reason to state the expected salary on the job description.

That said, you don’t have to state the exact salary. Including a salary band, such as $65,000 to $90,000, is quite a common practice. You could research on websites such as PayScale and Glassdoor to find out a rough salary range.

For example, after you search for the role on PayScale, you can add your city, preferred experience level, and even the skills you’re looking for. PayScale will provide the average salary and the range of salaries according to your specifications.

Here’s the salary data for an entry-level social media manager in San Francisco:

8. Perks and Benefits

Finally, you might also want to include the perks and benefits of the role. Having them on your job description works great if you are intending to list your job description on external job boards.

Here’s a list of possible perks and benefits:

Equity (usually for startups)

Company retreats

Paid leave, off days, and sick days

Paid maternity and paternity leave

Paid sabbatical and volunteer time off

Healthcare insurance

Education stipend

Free food and entertainment

Shuttle service

Examples of social media manager job descriptions

There are many different ways of writing a great job description. What I’ve described above is just one of the ways. While I’ve listed eight sections above, most job descriptions don’t have all eight parts or are structured differently. For example, at Buffer, the key sections we had are:

What we’re looking for

What we value

Where you’ll work

Perks and Benefits (including salary)

To give you a few examples to refer to, here’re a few social media manager job descriptions from a few of my favorite companies:

Tip 3: Honesty is the best policy

It can be tempting to over-promise in your job description to attract more applicants. A blog post from Hired, a job search marketplace, recommends being honest with the job description.

There’s a very fine line between pushing a sales pitch and highlighting the best features of your company to a potential hire. The more experienced candidates can easily detect when someone’s trying to sweet talk them into a deal, so make sure to paint an accurate picture of how your company functions and the responsibilities they will be taking on. Although making a positive impression is a priority, be candid around the growth areas your team may be experiencing.

Templates

A good way to go about creating your social media manager job description is to work off a template and adjust it according to your needs. Here’re four generic ones for your reference:

If you prefer referring to actual social media manager job descriptions, I found that Monster has quite an extensive list.

Tools: Textio and others

Textio is a writing platform built specifically for creating highly effective job descriptions. It analyzes over 10 million job posts and their hiring outcomes to predict the performance of your job description and provide you with suggestions to improve it.

Job boards for posting your job description

Once you’ve written up your job description (well done!), you might choose to list it on your company’s career page and/or post it to external job boards.

If you’d like to spread your job post far and wide, here’re several job boards to consider.

All-in-One: Glassdoor

Glassdoor not only allows you to post your job descriptions on their platform but also provides reviews of your company which can be a great way to attract the right talents. It also provides salary estimates based on the job title and location to help you set the appropriate salary.

Remote: Remotive

Remotive is a community of more than 25,000 remote workers, which makes it a great place if you are looking to hire a remote social media manager. It has a job board of handpicked remote startup jobs. Jobs listed on the Remotive job board get an average of more than 300 clicks per month.

Social Media: LinkedIn

Social media sites like LinkedIn can be a great option for listing your job posts, too. When you list a job post on LinkedIn, LinkedIn would show it to professionals whose skills and experience match your requirements, based on the data LinkedIn has.

Other options: Jobs on Facebook or in relevant, niche Facebook Groups; we used to tweet our job posts, too.

Bonus: Our favorite interview questions

Once you list your job descriptions on job boards, you will soon get applications streaming in – yay! One of the next steps could be to set up an interview with the applicants.

Conducting a job interview can be quite daunting for the first few times. Something I’d worry about is if I had asked the right questions.

In case it’s helpful, here’re some of our favorite interview questions at Buffer:

“Tell me about a successful project you’ve done and were excited about the results.”

Their answer will show their level of ownership of a project, and how they talk about the results — was it a success for them because of the quality of the finished product or the results of the finished product? — this speaks to how much they are data/impact-minded.

“What has fascinated you in the last year? And how did you go about satisfying your curiosity?”

Hat-tip to Carol Meyers, CMO of Rapid7, who shared this question during her GrowthHackers AMA. The candidate’s answer here might give us a hint if they have the qualities we are looking for.

“If you had a $1,500 per month budget to spend on advertising, what would you spend it on?”

Their answer will give us a sense of how they would own and manage the paid channel if the ownership was given to them. The way they break down the budget might also show how analytical they are.

“What are some trends you notice in social media that are important for Buffer to be a part of?”

“What are some specific steps you would take to improve the social media at Buffer?”

“Given this tweet (example provided), what would you do to increase the number of RTs, Like, and Clicks?”

The answers to these three questions will tell us how in tune they are with the social media landscape and how knowledgeable they are about social media marketing.

“What are some of the most inspiration companies you look up to on social media? And why?”

This will give us an understanding of how they view social media and what success on social media is to them.

Over to you

Creating a job description, and eventually hiring someone, is such a fun process to go through. By knowing what to include in the job description and how to write it well, you can increase the chances of hiring top talents.

We hope the information about has been helpful to you. If you have any unanswered questions, we’d love to see if we can help. Feel free to share your questions in the comments section below.

If you have any tips for writing the perfect job description, it’d be great to hear from you, too!