Frequently Asked Questions

Your website is your central global presence and it is an incredibly important part of your business. Your website should be attracting attention, generating new customers, engaging with customers and increasing your business revenue. You need the peace of mind, reliability, and assurance that your website is online, being monitored and secure.

The whole purpose of our care plans is preventative care, so we work hard to prevent anything from happening.

However, in the case something does happen and your website needs emergency care, we will be there right by its side communicating with the web hosting company on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Millions of websites are attacked every day by hackers who exploit vulnerabilities in the software that powers them. All software is vulnerable and therefore needs updating on a regular basis to help minimize the risk. An out of date website is an easy target for hackers, so protecting your website assets is crucial and should be considered a business priority and insurance

Keeping your website updated, backed up and secure can be a time consuming and tedious task. Having to worry about these things takes you away from running, growing your business, and getting clients which isn’t an ideal situation. As we continue to see the rapid advances in technology, keeping on top of the latest trends, standards, certifications, and developments that can have a direct impact on your website and business isn’t easy.

30 minute Support Time that does not rollover for Care plan, 60 minute Support Time that does not rollover for Care plan for the Peace of Mind plan, and 240 minute Support Time that does not rollover for Care plan. Anything over is billed at our standard hourly rate.

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take peace of mind that your request will be addressed by our team with immediate attention.

Email is our preferred form of communication and provides the quickest and easiest response with tracking and history. However, we know brainstorming and strategy works best on the phone or on a video call. These consulting calls are reserved for our master plan clients. These calls help websites achieve their goals and reach a broader audience and really drive business to stay on top of its goals. Clients use this time for online screen-share small updates or training.

Yes! However, it’s vital that we take a detailed audit and security exam at how your website has been built so we can effectively manage it moving forward. For websites not built by us, we require a web tune-up service. This costs a one-off payment of $497.