These days there are so many rules and regulations to comply to, you’d be forgiven for feeling overwhelmed with it all. From time to time we can all be left wondering quite what it’s all about, is it really worth all this effort, feeling like we’re being made to jump through hoops, ensuring all our […]

There is no mistake that good field service management is essential to many businesses today. Many companies will continue with their FSM even though it might have some shortcomings. One thing that you can’t afford not to have is good customer service by your field service management. So, does your FSM provide good customer service? […]

In today’s world there is a lot of hype around data and its usage, Let’s take a closer look at the penalties for a lack of data and data visibility in particular. Management All managers like to know what is going on at any given point in time, but on a global, birds eye level, […]

Listen To Your Customer Regardless of whether you think your customer is right or wrong, it is imperative that you listen to them. Everyone likes to be heard. Let them air their issues with your products or services before offering any solution. If your customer service team excel at their jobs, they will know that […]

The joys of social media. On one hand social media brings organisations closer to their customer base, helps with market research, and allows you to keep tabs on the competition. On the other hand it can be a dangerous minefield, where one wrong step can undermine or even ruin an organisation’s reputation. This is just […]

In today’s world there is not much differentiating between companies in terms of technology so where can you find your competitive edge? More than ever companies are concentrating on providing exceptional customer service. This means providing more resources to deal with customer complaints, making them more productive and competent so when issues arise they can […]

Towards the end of 2013, the online retail giant Amazon, created a storm with their apparent trial of drones that will transform the online industry by having newly ordered goods in the hands of their customers within thirty minutes. We even covered the field service and data auditing aspects of this story in one of […]

If only there was a magic dashboard that could show you every little thing that is going on in your organization at every second of the day. If only you could see what each of your business users are working on, where your field techs are, what marketing campaigns are engaging with customers, what costs you’re ncurring, what […]

We cannot believe it is already nearly the middle of October 2013. With nearly the whole year behind us, Realise Data Systems has sat down to reflect on what 2013 has brought the field service management industry, and what might be in store for 2014. Our glass ball prediction as of now (even though you […]

As a consumer, I have had more than a few run-ins with disorganized field service organizations. During such occasions, I have always wondered why I am paying top dollar for a service when the company providing the service can’t even serve their customers properly. With all the technology and services out there, there shouldn’t be […]