To Complete the Residential Service Forms please provide the following information:

Full Name

Date of Birth

Social Security Number

Driver's License Number

Home Phone Number

Best Contact Phone Number (mobile, work, ext.)

Current Address

Prior Address (if applicable)

How Long at Prior Address

Current Employer

Employer Phone Number

You may notify by phone or in writing to transfer service. Regardless of whether you have multiple services or just one, it is important to contact BGE to ensure billing is stopped at the appropriate time. You are responsible and will be billed for all service at your present address until you notify us.

Please note that any updates you make to your BGE account, such as a name or address change, should also be updated with any third parties whose charges appear on your bill. For example, if you have a contract with an energy supplier other than BGE, please contact that supplier directly to provide your updated information. You can find your supplier’s contact information on your BGE bill.

To Begin Utility Service

To start service you can submit your request online or call 800.685.0123. At the prompt, press 4. Your call will be transferred to the next available representative. Hearing-Impaired Customers using a TTY/TDD should call 800.735.2258.

BGE will accept either a written or verbal application for gas and/or electric service. Up to two people in a dwelling may be listed on the account. If your name appears on the account, you are responsible for bill payment.

To Discontinue Utility Service

You may notify us verbally or in writing to discontinue service. Regardless of whether you have multiple services or just one, it is important to contact BGE to ensure billing is stopped at the appropriate time. You are responsible and will be billed for all service at your present address until you notify us.

Service Application Charge

Your service application charge is a non-refundable fee that covers administrative start-up costs and is assessed when service is started or transferred. The following service charges apply:

Residential Customer

You will be charged $20 if a meter is already on the premises, $40 if a gas or electric meter has to be installed. If both gas and electric meters need to be installed, you will be charged a total of $45.

Small Commercial Customer

Meter(s) already on the premises:

Gas only = $30

Electric only = $25

Both Gas and Electric = $40

Meter(s) must be installed:

Gas only = $55

Electric only = $50

Both Gas and Electric = $70

Security Deposits

In some cases, we require a security deposit to open or maintain an account.

Residential Customers:Security deposit plus earned interest is refunded one year after the full deposit payment is received, providing 10 out of 12 payments were paid on time.

Business Customers: Security deposits are held for four years after the full deposit is paid. After the deposit is paid in full, it earns simple interest at the rate prescribed by the Maryland Public Service Commission.

Security deposits are assessed for all customers, regardless of neighborhood, race, gender, creed, age or national origin.

If service was denied for nonpayment during the last 12 months of service, payment of a security deposit will be required in order to reestablish service. If the quoted deposit is $50 or less, that amount must be paid at the time service is started. If the deposit exceeds $50, the greater of $50 or one-third of the deposit must be paid by the date your service is started. You can request up to eight weeks to pay a deposit between $50 and $150 or up to twelve weeks for deposits over $150.