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We work hard to make sure our supply chain is responsible and sustainable. We do thorough checks of suppliers before we begin working with them, and ask that they sign our Supplier Code of Behaviour. We continue to engage them around sustainability issues over time. We also help influence our suppliers to act now around the big issues like climate change.

With trust playing such a vital role in our business, it’s important that we earn it in the right way. We do this largely through our robust business ethics. We ask all employees to confirm they have read, understood and accepted our business ethics code, outlining our commitment to acting responsibly, every year. 98% of Aviva employees signed the code in 2015.

Our Board-level Governance Committee oversees our responsible and sustainable business strategy and the policies that underpin it. It received regular updates on performance and scrutinises the business. As a company we are subject to the UK Corporate Governance Code (the Code), which we aim to comply with fully.
See our governance structure
(PDF366.6 KB)

Doing the right thing

We communicate with our customersin a simple, clear and helpful way.Complaints and feedback are takenseriously and investigated thoroughly.We reflect this commitment in ourcustomer business standard. We also see the benefit of digital technologyto help customers make good choices.We were the first insurer in the UK topublish transparent customer reviews ofour products and services*. (*December 2015: overall rating for home: 4.6 out of5, overall rating for motor: 4.5 out of 5.)