Civil Rights/Title VI

County Connection service policies are enacted to ensure equitable service delivery to the diverse communities we serve. Any major service or fare change must undergo a service or fare equity analysis that compares impacts borne by low-income and minority populations and the service area population as a whole. The objective of County Connection’s Title VI program is to:

Ensure that the level and quality of transportation service is provided without regard to race, color, or national origin.

Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations.

Promote full and fair participation of all affected populations in transportation decision-making.

Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations.

Ensure meaningful access to programs and activities by persons with limited English proficiency.

Title VI Statement of Policy

The Central Contra Costa Transit Authority (County Connection) grants all citizens equal access to its transportation services in Central Contra Costa. County Connection is committed to a policy of nondiscrimination in the conduct of its business, including its responsibilities under Title VI of the Civil Rights Act of 1964 which provides that no person shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit services delivery.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590

Title VI Complaint Procedures

If you believe that you have received discriminatory treatment based on race, color or national origin with regard to transit services delivery, you have the right to file a Title VI complaint with the Authority’s Civil Rights Administrator. Federal and State laws require complaints to be filed within one-hundred and eighty (180) calendar days of the last alleged incident. You may download a complaint form below. You may also call customer service and ask for a Title VI complaint form to be mailed to you. You may submit a written statement that contains all the information listed below. Complaints should be mailed or delivered to: