Spa Info & Etiquette

Please note the spa facilities close 30 minutes prior to the spa closing.

Booking AppointmentsAll treatments may be booked in advance through our spa reservations team on 01439 772930 or at info@verbenaspa.com.

We cannot reserve appointments for non-residents without full payment, which is non-refundable at the time of booking.

Booking Advice A consultation is required prior to every treatment, so that the most effective treatment can be given on the day. Please inform us at the time of booking if you have any medical conditions, or suffer from any skin allergies or reactions, are taking any medication or think you may be pregnant.

Below are some general rules – please refer to the treatment details on the menu for contra-indications related to specific treatments.

Day GuestsFull payment is required at the time of booking, which is non-refundable.

Hotel GuestsHotel guests are required to pre pay a £25 non-refundable deposit per person at time of booking their accommodation.

Cancellation of any treatments within 48 hours will incur a 100% charge.

Prices are subject to change without notice. All prices shown include VAT.

Arrival We recommend that you arrive 30 minutes prior to your first scheduled appointment. This will give you time to change into a robe and slippers and complete the consultation form.

We offer our guests a reliable treatment schedule and as such please appreciate that late arrivals will not receive an extension of scheduled treatment time to avoid inconvenience to other guests and the same treatment price will apply.

Footwear Outdoor shoes are not permitted within the Verbena Spa. You are welcome to bring your own indoor flip-flops or use those provided. For your safety in the spa we request that you wear flip-flops at all times.

Swimwear Please bring your own swimwear with you to enjoy the Heat Experience and outdoor hot tub. Swimwear must be worn at all times and topless swimwear for ladies is strictly forbidden.

What Do I Wear in Treatments? We provide disposable underwear to be worn in all treatments to suit women and men – we especially advise this in our spa body treatments. Alternatively you may wear your own swimwear if you prefer.

Spa Towels & Robes We provide complimentary soft fluffy towels and gowns for use in the spa.

Relaxation Our relaxation rooms are for just that….relaxing. Complimentary iced tea and water are provided, so please help yourself. We respectfully request spa guests to keep noise level at a minimum so as not to disturb other spa visitors receiving treatments.

All our changing rooms have high-speed hairdryers and separate plug sockets in close proximity to mirrors for your own hair styling equipment. If complete privacy is required we also have separate changing cubicles.

Smoking Please ask a member of the spa team who will direct you to our designated legal smoking area.

Mobile Phones For the comfort of all our guests we request that mobile phones are switched to silent at all times. If you need to make or receive a call the spa team will direct you to a designated call area outside of the spa.

Age Requirements No person/s under the age of 16 years is permitted to use the Verbena Spa facilities.

Valuables We advise you not to bring valuables with you to the spa: you will need to remove items of jewellery for all treatments and the Heat Experience. We are unable to accept responsibility for looking after your personal effects and for any loss or damage incurred, which must be covered by your own insurance.

Insurance For residential guests we recommend you consider purchasing holiday insurance, which provides cover in the event of a cancellation or curtailment. The Verbena Spa is licensed to perform all the services detailed in the treatment menu.

Prices & Gratuities All prices, treatments and information are current at the time of distribution and are subject to revision without notice. All prices are inclusive of Value Added Tax. Our best reward is your personal recommendation and as such gratuities are left to your discretion.