How to Manage Existing Devices and Enroll Multiple Devices

Information on this page will help you manage devices you’ve already enrolled in Penn State’s two-factor authentication system and provide instructions on how to enroll additional devices. We recommend enrolling at least two devices to prevent difficulty if there is a problem with your only enrolled device.

For answers to frequently asked questions (FAQ) about using the two-factor authentication system, visit the FAQ page.

Setting up your mobile phone to use in the two-factor authentication process is quick and simple.

Step 1: Visit 2fa.psu.edu and log in with your Penn State user ID and password, if prompted.

Step 2: If requested, authenticate into the system using a device that is already set up.

Step 3: Once authenticated, click the Add New Device box.

Step 4: Select Mobile Phone and click Next.

Step 5: Enter your phone number, with area code, into the box provided. Do not include any spaces or characters such as dashes or parentheses.

Step 6: Choose a name for your device and enter it into the space provided.

Step 7: Click Next.

An on-screen confirmation message will verify that your mobile phone is ready to use with the two-factor authentication system.

SMARTPHONE INSTRUCTIONS (A MOBILE PHONE THAT ENABLES YOU TO DOWNLOAD AND INSTALL APPS)

Setting up your smartphone to use in the two-factor authentication process is quick and simple.

Step 1: Visit 2fa.psu.edu and log in with your Penn State user ID and password, if prompted.

Step 2: If requested, authenticate into the system using a device that is already set up.

Step 3: Once authenticated, click the Add New Device box.

Step 4: Select Mobile Phone and click Next.

Step 5: Enter your phone number, with area code, into the box provided. Do not include any spaces or characters such as dashes or parentheses.

Step 6: Select your phone’s operating system/platform from the drop-down menu and choose a name for your device and enter it into the space provided.

Step 7: Click Next.

Before you proceed, you must download and install the Duo Mobile app.

Step 1: Click the download DUO Mobile link. You will now be directed to your device’s app store.

Step 2: Download and install the app on your device, but do not open the app.

Step 3: Once the app is installed, return to the device’s web browser and click Next.

Step 4: Click the activate DUO Mobile now link from the current set of instructions. You will be taken back to the Duo Mobile app where an account named “Penn State” is now created.

Your smartphone is now ready to use with the two-factor authentication system.

SMARTPHONE/TABLET INSTRUCTIONS (WHEN USING A QR CODE)

Setting up your smartphone or tablet to use in the two-factor authentication process is quick and simple.

Step 1: Visit 2fa.psu.edu and log in with your Penn State user ID and password, if prompted.

Step 2: If requested, authenticate into the system using a device that is already set up.

Step 3: Once authenticated, click the Add New Device box.

Step 4: Select either Mobile Phone or Tablet and click Next.

Step 5: If you are setting up a smartphone, enter your phone number, with area code, into the box provided. Do not include any spaces or characters such as dashes or parentheses. (If you are setting up a tablet you will not enter a phone number.)

Step 6: Choose a name for your device and enter it into the space provided.

Step 7: Click Next.

Before you proceed, you must download and install the Duo Mobile app.

Step 1: Click the download DUO Mobile link. You will now be directed to your device’s app store.

Step 2: Download and install the app on your device, but do not open the app.

Step 3: Once the app is installed, return to the device’s web browser and click Next.

Step 4: Click the activate DUO Mobile now link from the current set of instructions.

You will be taken back to the Duo Mobile app where an account named “Penn State” is now created. Your tablet is now ready to use with the two-factor authentication system.

TOKEN INSTRUCTIONS

Note: For information about which tokens are compatible with the two-factor authentication system and who to contact if your token is not compatible, visit the FAQ page.

Setting up your token to use in the two-factor authentication process is quick and simple.

Step 1: Visit 2fa.psu.edu and log in with your Penn State user ID and password, if prompted.

Step 2: If requested, authenticate into the system using a device that is already set up.

Step 3: Once authenticated, click the Add New Device box.

Step 4: Select Token and click Next.

Step 5: Enter the token serial number, located on the back of the token, into the box provided.

Step 6: Press the button on the front of the token. A six-digit number will appear on the token’s display screen. Enter this number in the Code box.

Step 7: Click Next.

Step 8 (if necessary): If the six-digit number is not accepted, then generate up to two more passcodes to be entered. (After the third attempt, even if the passcode is not accepted, the token will re-sync). Click Next to receive a confirmation that the token has been added successfully. If this message is not received, then you will need to contact the IT Service Desk at 2FAsupport@psu.edu.

An on-screen confirmation message will verify that your token is ready to use with the two-factor authentication system.