Printer won't print from the Internet

If Zone Alarm is on, the printer job goes to my printer, the printer icon comes up, but the job just sits there and doesn't print.

I have tried to look for something in the program area or components that might be blocked from access, but I don't see anything that looks like a printer access block.
I had this problem the other day and I restored a backup settings from when it worked correctly.

My printer was able to print from the internet after I restored the older backup, but now the problem is here again.
Anyone have an idea what is happening in Zone Alarm
Internet Security Suite
that is stopping my printer from printing from the internet.

My printer will print anything on my computer, just not from the internet.
Thank you,
KatJM

Re: Printer won't print from the Internet

I have upgraded to version 7.0 of the Zone Alarm Security Suite.
That did NOT correct the problem.
I still cannot print anything from the internet, unless I turn Zone Alarm off.
Has anyone else encountered this problem?

Does anyone have an suggestions of where to look for the problem?
Thank you!
KatJM

Re: Printer won't print from the Internet

I cannot print from the internet.
This seems to be a recurring
problem.
I am using Zone Alarm Security Suite (with Anti-Virus) ver: 7.0.33.7.000
For some reason,
I stopped being able to print anything from the internet if Zone Alarm is on.
If I shut Zone alarm off, I can print from the internet.
Obviously, something doesn't have permissions that they should have.
Does anyone know what I should look for in the program file that might stopping printing from the internet?
I have Windows XP Professional and use IE 7.0.
Thank you in advance!
Kat

Re: Printer won't print from the Internet

Has anyone else run into this problem?
I seem to have a problem printing from the internet.
I even uninstalled Zone Alarm Pro (suite) and reinstalled.
I was able to print for a while and then it stopped again.
My printer is connected to my computer with a usb cable.

I can print when Zone Alarm is off, but not from the internet when Zone alarm is on.
Any suggestions?
Thanks.

Re: Printer won't print from the Internet

<BLOCKQUOTE><HR>KATJM wrote:
Has anyone else run into this problem? I seem to have a problem printing from the internet. I even uninstalled Zone Alarm Pro (suite) and reinstalled. I was able to print for a while and then it stopped again.My printer is connected to my computer with a usb cable. I can print when Zone Alarm is off, but not from the internet when Zone alarm is on.Any suggestions? Thanks.
<HR></BLOCKQUOTE>to the Zone Alarm User Forum..Please Report your Printer Problem to Zone Alarm Tech Support Directly.. at www.zonealarm.com/tsformIt is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country,
without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..If you would Describe your Computer Setup/OS and Version of Zone Alarm that you are having a problem with,The Brand and Version of USB Printer your haveing a problem with and details of the problem,
and what difficulty you are having, and what Previous Version of ZA and Norton, McAfee or other Security programs that you have installed,

I use the same set up at work (actually a co-worker and I use the same) she never has the problem and I have it at work sometimes AND at home.

Hubby has the same Zone Alarm Pro Suite and he has never had the problem.
So, I've isolated the issue to ME.

I just haven't narrowed down what I am doing (or not doing) that is causing the problem.
I usually have better success discussing it with other users, since they tend to have the same issues and usually the same experience level.
I will try to take the info directly to their tech support and see if they have a solution.
Thank you for your time.
This problem is basically a nuisance.
I do print what I need, I just shut down Zone Alarm and turn it back on after printing.
Kat

Re: Printer won't print from the Internet

Thank you for your Feedback with more Detailed information..Now you need to send that information to ZA tech support at the following Web-Addresswww.zonealarm.com/tsformThis here Forum is not Tech support.. it is a User Forum for Users to Try and Help each other..Please post back and let us know what you find out from ZA Tech Support about your printer problem..

Now, how can I UNBLOCK this particular item?
I looked in the Program files, that file isn't there and I also checked the components and it's not there either.
But this is definitely why I cannot print on the Internet.

Re: Printer won't print from the Internet

Thank you.

I will send that information to the techs, I thought a user might have had the same problem and found a fix, that is why I came to the user forum.

I've found many solutions to problems by visiting user forums before bothering the very busy (usually) tech personnel.
I also thought that perhaps my discussing this problem at a user forum might help some other person with this problem.
Again, thank you for responding.
Have a great day!
Kat