Why? he hasnt done anything to me thats upsetted me! He's been courteous, polite, showed good business practice, and kept on top of few items for me! If he's made a mistake i am confident he'll fix it! I dont see what the problem is? If your little feelings are hurt because ***** showed some attitude than boo hoo thats your problem! Maybe his attitude problem bugs you, you dont have to buy it from him! Overall from what i can tell he's willing to fix the problem so let it be as that !

Since you like to multi-post the same things....I figured I'd follow suit.

I posted this in his other "complaint" thread:

Dude, I'm sorry for your experience, but you are acting like a child. I ordered a carbon fiber trunk lid and have had problems with it, and ***** is going out of his way to take care of the problem. I have been nothing but nice and understanding...a little sugar goes a long way. By posting this multiple times, you are coming across like a child who just wants attention. You're not dealing with some large corporation like Best Buy; rather, you're dealing with a small community of enthusiasts, and small companies like ******.

I think your expectations are out of line, and your attitude certainly didn't help your case.

Yes. It could be up to $100 less than that, depending on what type of account ****** has with FedEx. I also may be off on the weight and dimensions a bit, but either way, it's at least $200.

OP's expectations were unreasonable.

Unreasonable? I just want what I ordered in a reasonable time frame. When they said it would be too expensive to next day air then I said ok. They offered to refund the shipping and I said ok great. But I think the way I was treated and having to wait for them to get the old one back before sending me the new one is wrong when they already have my money.......I seen your post that said that ***** has been going out of his way to help you out and thats great, but that wasn't my experience.

Since you like to multi-post the same things....I figured I'd follow suit.

I posted this in his other "complaint" thread:

Dude, I'm sorry for your experience, but you are acting like a child. I ordered a carbon fiber trunk lid and have had problems with it, and ***** is going out of his way to take care of the problem. I have been nothing but nice and understanding...a little sugar goes a long way. By posting this multiple times, you are coming across like a child who just wants attention. You're not dealing with some large corporation like Best Buy; rather, you're dealing with a small community of enthusiasts, and small companies like ******.

I think your expectations are out of line, and your attitude certainly didn't help your case.

Hello,

I agree with that statement for this particular case but it's a slippery slope. It is well known that e90posters like to have their cake and eat it too. If we recall the Eisenhaus scam, many e90posters were outraged when small business resellers cried foul as they refused to refund customers for distributing fake Eisenmann exhausts. Those small business resellers claimed they were not responsible for Eisenhaus' fraudulent business practices and they would only refund once they received their own damages claims from Eisenhaus.

So while there is no bright line test for small business owner accountability we shouldn't be hypocrites either as our forum continues to evolve and we hold ourselves to higher standards.

1- UPS will pick up the wrong lip today (3 attempts) and have it sent to me. After we inspect for damages and everything is ok, we will send you the correct lip using GROUND shipping (because you used that shipping method first).

2- You can purchase the lip and pay for overnight shipping, and once we receive the wrong lip we will credit you for the wrong lip (while at this time you will have your correct lip).

3- Your choice now (what you wanted) - Once we receive the wrong colored lip, we will refund you 100% (If the part arrives damaged, we will have to claim your refund through UPS).

Everyone has to send back their old products: wheels, lights, grills, and etc to recieve the new replaced item. Otherwise, customers maybe a scammer too lying to the vendor and have them sending things out first. Then, the customer could sell the old ones to other ppl.

Vice versa, vendor could also be shady too by saying "oh the product was damaged upon arrival" when customers already have taken pictures and such. HOWEVER, 1 point has to be made, I don't think any vendors on here would screw anyone over something so small and trivial for only $500 bucks and ruin their reputation. I don't think any vendors on here would repeat any past mistakes, and we all know why

Whatever Sev has offered is very reasonable. I could never complain about his listed current options. Yes, I would be frustrated too, but if there are solutions. Then, we should all rest assure and move on and be happy. Then, later on, decide whether or not to go through the same vendor again.

Give them a break too, they have thousands of customers to take care of. Even God needs a rest.

Only when there is no solution, that's when things get really really ugly.

Part 1 : Once you called me, I said "give me a second and I will give your tracking number (that was the day I had sent your CF aero lip out).

Part 2 : I did admit that I sent you the wrong color code, and did apologize. You have to understand that I don't deal with ONLY YOU. I have many people ordering this color, and I did make a mistake and send you out the wrong color which was on accident. You are arguing that I sent out a wrong color just to annoy you.

Part 3 : QUESTION : What kind of shipping did you want the first time? Did you want 2nd day air? Next day air? Next day air early am? 3rd day air? The price of the product INCLUDES ONLY GROUND SHIPPING. Only upon request would we change the ground shipping to a different method by charging the customer the fee's for the extra cost for faster delivery transit. So, since you did order ground shipping, AND WE SENT OUT THE WRONG COLOR, we will pay for the shipping TO GET THE PRODUCT back to us, REFUND you your original cost of shipping, and send you out the correct color!

I did process your refund on the 7th, it does take a few days for the credit card company to be notified then they would have to accept the credit and take a few days to hit your account.

Once again, we cannot send you the correct lip until we receive the wrong lip. Because, we have to receive the product, inspect for any damage that MIGHT have been caused by YOU (by packaging) or by UPS. If there are no damages, then we will send you the correct lip the same day WITH GROUND SHIPPING (because that's what you wanted first).

Here are the main points :

1- WE (******) Made an honest mistake by sending out the wrong color.
2- WE (******) will NOT send out another lip until we have the wrong color lip in our hands. The reason for this is to make sure the lip is not damaged. If it ends up being damaged (due to the fact the customer packaged it), we will claim YOUR REFUND THROUGH UPS, and send you A COMPLETE REFUND 100%.
3- This was an honest mistake. I had no intentions to send you a wrong colored lip.
4- Your refund has been initiated, and you will see your refund hit your CC in a few days.
5- Any questions?