Product Advisories

Canon has released a firmware update for the Canon PIXMA MG6320 printers to
address the phenomenon described below.

Affected Product
PIXMA MG6320

FirmwareFirmware Version 2.010 incorporates the following fix:
1. Fixes a phenomenon where the touch screen on the PIXMA
MG6320 may sometimes not respond.

If the printer's firmware is already Version 2.010 or later, it is not necessary
to update the firmware. Print the nozzle check pattern to determine if a
firmware update is needed. If the firmware version is not printed on the
nozzle check pattern, a firmware update is needed.

Printing the Nozzle Check Pattern:

1. Make sure that the power is turned on. 2. Make sure that one or more sheets of letter-sized plain paper are
loaded in the cassette (lower). 3. Print the nozzle check pattern:

SupportPermanent Fix: Download the FirmwarePrinter Firmware Updater file for the PIXMA MG6320 printers contains Firmware
Version 2.010. If the printer’s firmware is already Version 2.010, it is not
necessary to update the firmware.

When updating your printer’s firmware, please first review the instructions
thoroughly before you download the firmware.

Temporary Fix: Recycle the PowerIf you are unable to download and install the firmware, the following temporary
solution is recommended. 1. Unplug the printer’s power cord from the electrical outlet 2. Wait 30 seconds 3. Plug the printer’s power cord back into the power outlet

This information is for residents of the United States and Puerto Rico
only. If you do not reside in the USA or Puerto Rico, please contact the Canon
Customer Support Center in your region. If you have not already done so,
please
register
your printer. By registering, we will be able to notify you via email about
future service upgrades.