Emerald Palace Reviews

Reviews & Ratings Explained

88%

Rating

1208 Total Reviews

86%Value For Money

87%Security

98%Location

89%Staff

79%Atmosphere

92%Cleanliness

86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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91%

Honestly, the location is absolutely perfect! Even when you're lost the Duomo is so close that you can find it from a mile away! The reception staff was great when I checked in and even offered to carry my luggage up the rest of the stairs (which was such a blessing because I'd been lugging it around for too long). Great facilities, rooms were super clean and very cool! Only thing that was a bit of an issue was the lockout as it's so hot during the afternoon and nap times are great.

Emerald Palace was great! We had our own room and it was spacious and lovely! Breakfast was included and awesome except that you couldn't bring anything into your room! Location was great-we walked everywhere. It's right by a beautiful church and right on the market and food market too. Definitely would stay here again!

Great location, big rooms with lots of space in an old building nicely renovated. Not a social atmosphere though- they kick everyone out at 11am for cleaning which is fine but I was literally SCOLDED for being in the lobby area (I needed to charge my phone). Staff was rude and it was unnecessary to speak to your guests in such a way. There are nicer ways of asking people to leave for cleaning. Not yelling at them. That pretty much killed it for me. Aside from that a good jumping point.

Only 10 min walk from the main station (Santa Maria Novella), this hostel is very well located. There's a fantastic market close by and lots of street vendors too. There is also a cheep-n-cheery pasta place 3 doors down to the left - great for a quick meal at low prices. Staff were helpful and dining room/kitchen facilities were excellent. Air con didn't go on till 6pm but was adequate. Very clean. Breakfast was simple but adequate. Good coffee! Remember the cost DOES NOT include city tax.

This hostel has the greatest location in Florence, it is super close to the train station and sights making it very easy for you to get around comfortably. Everything you need is within walking distance! The rooms are beautiful, beds and pillows SUPER comfortable and it even had the air conditioner running overnight at a comfortable temperature, nothing that would freeze you like some places! The staff member who checked me in felt a little unapproachable and unhelpful. I would stay here again!

Amazing place!! It was so cute! The only thing that I have to complain about is the amount of stairs that I had to climb with all my luggage but other than that this is probably the best hostel in Florence!

Met some awesome people here and enjoyed my stay. Room was spacious, clean, good but pretty hot. Air con only worked sometimes. Staff were nice. Rooms felt secure but didn't like that the door was left wide open for anyone to enter into the staircase and hallways throughout the day. Awesome location though! Could walk anywhere easily!

I enjoyed my stay, especially because of the great location and the air conditioning. The level of cleanliness was also very good. What I would improve though is the breakfast time, as 8:00 is a little late when you want to go to museums etc as early as possible.