A typology of service supply chain strategies - pathways between agility and efficiency

Access Status

Authors

Date

Collection

Type

Metadata

Abstract

Various service supply chain strategies may provide firms with competitive advantage, providing appropriate pathways between different configurations are identified. Using a case study and a theory building process, we illustrate a configuration and movement in a typology of service supply chains. We explain how the framework aids analysis of current and future positions and the strategic implications for service supply chains. A key principle of the framework is the distinction between novelty, or frequency, of mismatches between information-as-input and service requirements, and the analysability of the challenge, or the level of difficulty in identifying and acquiring appropriate input information.

Related items

Purpose- The purpose of this paper is to identify internal and external risk factors and establish the role of supply chain risk management in supporting hotel performance. Design/methodology/approach – Articles related ...

The increasing relevance of the service sector in the majority of the world’s developed economies has motivated scholars to investigate how the performance of global service operations can be increased, in order to maintain ...

Globalization has led to a new class of service apart from the services that are offered offline and semionline (in which case part of the service transactions are online and part of it offline) as a result of collaboration ...