Passenger Handling

ICTS Europe represents airlines from all over the world at most major airports. Our staff are often the first point of contact for passengers and are responsible for the public’s perception of the airline. Outstanding performance is paramount, and is reflected throughout the activities performed by our agents at check-in, the self-check-in kiosks and the gates.

ICTS Europe’s Integrated Services solution provides the combination of security interviewing and passenger check-in handling. The practice not only streamlines the check-in process, but also reduces staff hours and thus costs to the airline. For more information about our Integrated Services solution, click here.