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User Reviews

04/04/2014
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An OurParents User Writes:

DO NOT TAKE YOUR LOVED ONE TO THIS PLACE!!! They are understaffed, especially on Friday nights. There is a complete lack of compassion for their patients (with the exception of a handful of people). Both of these issues lead to your loved one being neglected and treated at times sub-human!! Sitting in urine or feces for long periods of time because the resident can't express their needs themselves, everyone is busy doing something else, staff members didn't show up for work, or management is cutting corners by cutting down on staff numbers per shift. The facilities are not clean, residents are not clean, and not a soul is responsible for anything wrong. Pass the blame!! The doctors are inept!!! I believe they do not communicate with one another on meds prescribed or the interactions that were almost FATAL! Not one person took responsibility for almost killing my loved one, didn't even apologize for drugs they prescribed causing my loved one to be hospitalized for days and causing long term damage to my loved one's brain and heart. All because someone didn't check or know the drug interactions. Now, let's talk about the people in social services that are there to help you decide on a care plan for you or your family member. Don't count on them or their word. If they says they'll do it or they care, do not expect them to make it happen. One of them actually told me," be thankful for every day you have with your family member". This was in response to my asking for testing to find out if the disease had progressed or if something else might be happening. I have to say the location is convenient. Look somewhere else!!! I wish I had.

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Response:
I would like to talk to you as I experienced many of the same things with Big Springs Nursing Home. Do not want to give my email address here, but google, when you can "Safe Haven Senior Family Home" You can contact me there. I am not trying to sell anything. Just wanted to compare notes that are still disturbing to me.

Big Springs Specialty Care Center is an average sized, for profit, nursing home with 145 beds based in Huntsville, AL. At last check, the facility had 123 residents indicating that it is 85% occupied which is about average within the state of Alabama. The provider accepts both medicare and medicaid programs, and provides resident counseling services.This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Big Springs Specialty Care Center, was 1 star, which is a lower rating than 87% of nursing homes in Alabama. Important to note that this facility has recently detriorated and has gone from 2 stars to 1 stars.We have compared the detailed Medicare data for Big Springs Specialty Care Center with other senior care providers in Alabama. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is higher than average; Certified nursing assistant (CNA) hours per resident per day is lower than average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 09/13/2012. To view the full report for this facility, and to understand more about its Medicare rating, go to here

Big Springs is sadly understaffed. My father received practically no assistance from anyone there. No one offered to bring clean linens, assist with bathing, or answer the call button. I would not recommend this facility to anyone.

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