Quickly build Call Center Dashboard

Quickly build interactive call center dashboards using drag & drop, customize them with a few clicks. Monitor the status of your call center by tracking key metrics and KPIs in web-based dashboards. Ubiq lets you easily manage your call center's performance, identify trends and issues faster. Monitor the status of key metrics like call adandonment levels, current service level, and ability to handle current call volume. Get a strategic and analytical view your call center's performance by monitoring various customer service KPIs.

Monitor call center KPIs in real-time

Ubiq allows you to monitor the status of KPIs and metrics in real-time dashboards. This enables you to keep track of your call center's performance constantly. Ubiq's auto-refresh feature automatically updates call center dashboards with the latest data. A real-time call center dashboard allows you to monitor key metrics that can change rapidly like current service level, call abandonment and volume and call status metrics. It allows you agents and managers to stay up-to-date with latest issues, coordinate with each other and respond effectively.

Build dashboard from multiple data sources

Ubiq allows you to build call center dashboards directly from web browser, no matter where your data is located. No need to move or upload data. Ubiq allows you to consolidate your most relevant metrics from multiple centers and data sources and displays this information on a custom-built web dashboard. Users can quickly get an overview of call center performance metrics, drill down into areas of interest to learn more. Analyze and report MySQL, MariaDB, Amazon RDS databases. More data sources to be added soon.

Suitable for businesses of any kind

Ubiq can be used to build call center dashboard for organizations of all sizes and nature. It gives you the ability to monitor KPIs from disparate locations and gather the insights to improve customer service. It can be used by large organizations to monitor status of multiple centers across locations or by small businesses with a single center and multiple agents. Ubiq is designed for supervisors and managers to track performance - from the team level down to individual agents. It allows you to build custom dashboards to monitor metrics for specific business processes and systems. Ubiq also allows you to analyze call data and answer specific business questions. It allows you to build highly customized dashboards for everyone from executives to supervisors with information relevant to them.

Access Dashboards using web browser

Ubiq lets end users access dashboards from all major web browsers and tablet devices. It works on Mac, Linux and Windows. Being web-based, ubiq dashboards always show latest trends and numbers present in live data. This enables call center managers and supervisors to monitor customer support from anywhere, anytime. This makes Ubiq suitable for customer service team that works across platforms and devices. Ubiq makes it easy to share web-based dashboards with others. By sharing these metrics with all your agents and managers, Ubiq allows you to better coordinate your response to calls, improve customer service and increase customer satisfaction.

Rapid Deployment and Ease of use

Ubiq can be setup easily by business users in minutes without depending on IT. Avoid waiting for demo or installation or training. Signup and immediately start tracking KPIs and metrics in real-time web-based dashboards. Ubiq provides a wide range of advanced analytical capabilities to help you build customized dashboards across departments, processes or roles. It helps you track a variety of key metrics & KPIs in every step of customer service processes of your organization.

Secure to use

No need to enable remote access or open ports. Securely connect to MySQL on AWS over SSH. For intranet or private network, ubiq ensures the data doesn't leave your network. Ubiq agent sits on your laptop & connects to your databases with read only access. Assign create or view permissions to your team mates.