The University of Arizona is committed to fostering a learning, working, and living environment free from all forms of discrimination, including harassment. The University's Nondiscrimination and Anti-harassment Policy and the Student Code of Conduct prohibit discrimination and harassment on the basis of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, and genetic information.

Registration and Course Information

Payment in full is required at the time of registration. CaPE accepts credit card payments, checks made out to the University of Arizona, and official company or organization Purchase Orders. There is a $25 service charge for any returned check.

Handouts and course materials are usually included in the registration fee. Books or other materials such as software may occasionally be required at an additional cost. If the class requires additional materials, instructions for purchase will be included in your registration confirmation email.

CaPE reserves the right to cancel or reschedule classes, change instructors or change class locations when necessary. If a class is cancelled or rescheduled by CaPE, you may request a transfer to another class or a refund of your registration fee. We will notify you via email and/or phone about class cancellations or changes, so please make sure your contact information is correct when you register.

For successful completion of many in-person courses, attendance at most or all scheduled class sessions is required. If you miss a class session due to an emergency, speak to your instructor as soon as possible.
If you will be unable to complete a course due to major health or other issues beyond your control, see the Hardship Withdrawals section below.

Students who receive financial aid from federal or state agencies must provide progress reports when requested by their assigned counselor. Your program supervisor may request a review of your progress at the end of each semester.

Refunds, Withdrawals and Transfers

No refunds or transfers will be issued after the course start date or once course material has been accessed in any manner, except as described in the Hardship Withdrawal section below.

If you are not able to or no longer wish to take a course, you may request a refund or transfer.

If you request a refund prior to the relevant deadline described below, you will be refunded your full registration fee minus a $25 administrative fee.

You may also request to transfer to a different class. Participants whose registration fees were paid by a third party (such as state/county workforce development agencies or an employer) may not be eligible for transfers. If you request to transfer to a different class, one transfer is processed at no charge. A $25 administrative fee is applied to subsequent transfer requests.

Deadlines for refund and transfer requests depend on the type of course:

For courses with a specific start date, the deadline is three business days before the course starts.

For courses without a specific start date, participants have three business days from the date they enrolled to request a refund or transfer.

For online courses, no refunds or transfers are available once course material has been accessed in any manner.

Requests for refunds and transfers must be in writing. Submit requests via email to uace-info@email.arizona.edu. You may also mail your request to our office:

Please allow 5-7 business days for credit card refunds and 6-8 weeks for check refunds.

Materials: If course materials have been shipped to the student (including, but not limited to textbooks, CDs, videos, or study guides), student is responsible for returning the materials in unused condition at the student’s expense.

Withdrawing from a Certificate Program: If you are participating in a multi-course certificate program, requesting a refund from a specific course does not withdraw you from the certificate program. If you want to completely withdraw from a multi-course certificate program, send your request by email to uace-info@email.arizona.edu.

If the deadline to request a refund or transfer has passed and you are unable to complete a course or program due to physical health, mental health or other circumstances beyond your control, you may request a hardship withdrawal. To inquire about a hardship withdrawal, submit requests via email to uace-info@email.arizona.edu.

Continuing Education Units (CEUs)

CEUs are a nationally recognized means of tracking your continuing education coursework. CEUS are available by request for many CaPE classes. 10 contact hours = 1 CEU. Requests should be made within two weeks of course completion and include payment of $25 per course.
If you are offering a class or course and would like to award CEUs, we can work with you to do so. Please contact us at least two weeks prior to the class or course start date. The fee for CEU eligibility determination is $125 ($75 for UA departments).
To request CEUs, please go to the Request Continuing Education Units page.