CFCS is committed to serving all members of our community in a dignified and compassionate manner. As an organization we strive to live our mission by being an open resource and providing exemplary service. Employees of CFCS are expected to act in accordance with the values and goals of the organization.

POSITION SUMMARY

The Operations Manager is committed to meeting the goals and objectives of CFCS. They are to assist in the planning, organization, administration and grounds activities of the cemetery. Additionally, they are responsible for coordinating and supporting a harmonious interaction between the Sales and Cemetery personnel. Operation Managers are required to conduct themselves in a professional manner to promote a cooperative, service-oriented work environment.

DUTIES AND RESPONSIBILITIES

• Assist in the planning, scheduling, direction and supervision of the grounds personnel and functions at the cemetery location.

• Formulate, develop and implement short and long-range plans to improve the efficiency and effectiveness of cemetery operations with the Associate Director.

• Resolve operational problems, patron complaints and employee disputes as directed by the General Manager.

• Perform related duties as required.

Education and Experience

Any combination of experience and education likely to provide the required knowledge, skills and abilities, typically:

• A bachelor’s degree from an accredited college or university with a major in Business Administration preferred. In the absence of a degree, candidates are required to have completed necessary college-level courses and have the appropriate managerial, supervisory and administrative work experience.

• At least five years’ experience in all phases of business management, office administration and supervision.

Knowledge, Skills and Abilities

Knowledge of:

• Cemetery operations, including grounds and office activities.

• Principles and practices of management, supervision and training.

• Accounting and budgeting practices and techniques.

• Diocesan organization, objectives and policies.

• Interpersonal skills, including tact, courtesy and diplomacy.

• Understanding of basic sales principles.

Skill in:

• Preparing, reviewing and analyzing financial and statistical data.

• Coordinating and supervising a variety of diverse activities concurrently.