Hello,
We wanted to let you know that we experienced an issue with ACRU tracking this month. An error was introduced recently during an upgrade in the way ACRUs are tabulated. The issue affected stats from Nov 13 (when the upgrade rolled that caused the issue) to Nov 16 (when we put the fix in place). Note that you wouldn’t have seen Nov 16 data until the following day (Nov 17). This issue also affected all eBay programs (countries). It did not affect Half.com.

We were able to recover the data, and will be able to calculate the right number of ACRUs and the correct quality tiers for each account and therefore attribute the right earnings to each of you at the end of the month. The magnitude of the issue was in the order of 30-40% of your ACRUs for those days, but this may vary by publisher.

We will issue a makegood at the end of the month to be paid out with the rest of your November commissions in December. However, please note that we will not be able to update the actual reports in the interface with the correct ACRU numbers. Therefore the numbers that you see in your reports for ACRUs this month will be incomplete for those 4 days worth of data. This will affect all reports, including your campaign quality report. Despite the missing numbers, the campaign quality report should still be a directional indicator of the quality of your traffic at a campaign level.

To see the amount of your makegood bonus, follow these steps. First, login to your ePN account. Then click on the Account Tab in the upper left of your screen. Next, click on the Payment History link to see your payment history details. Here you will see your past successful payments as well as a pending payment amount. If you click the pending payment amount you can see a breakdown of your Earnings for the month as well as the makegood Bonus amount. PLEASE NOTE that the bonus won’t be updated in the interface until late December.