General Can't get any service on my phone. Need Help!

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Recently my phone stopped getting service. I can't make/receive calls or texts and no 3g/4g, however I can still get online when connected to wifi. I can't perform any of the updates because it says "Authentication error" and when I look under my account on the phone it says it's not activated. I tried calling customer service and they completely useless. Any ideas on what to do? already tried a factory reset.

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Recently my phone stopped getting service. I can't make/receive calls or texts and no 3g/4g, however I can still get online when connected to wifi. I can't perform any of the updates because it says "Authentication error" and when I look under my account on the phone it says it's not activated. I tried calling customer service and they completely useless. Any ideas on what to do? already tried a factory reset.

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If you're on Virgin Mobile, welcome to the club. They are citing "tower upgrades." Where are you?

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Yes I'm on Virgin Mobile and I live in NW Ohio. My brother also has VM but he doesn't seem to be having problems, is that common for some phones to work and other not to?

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Welp, in my neighborhood, the tower right by me was down from 21 Jan until around 3pm today. I basically had to contact VM four times (they did not respond the first three times) to find out what was going on. I've had VM for three years and this was the first time I've had a real issue with them. I think it's ridiculous that I had to resort to sending them an tersely worded email to get a response, but they left me no choice. It makes me wonder what the hell is going over there. At any rate, I told them I thought I should be credited for the period of non service I had (I work from home, so I don't leave the 'hood too often, service did work elsewhere, so they say). They gave a non comital "we may be able to look in to that and may be able to discuss a credit." My point is: if VM thinks that simply telling me the reason I had no service is because the tower closest to me was down counts for customer service, they are turning into a joke. Sadly, I think they do believe the explanation was enough. Had I not just picked this phone up, I would leave them in a heartbeat.

You will get slightly better customer service from their Facebook page. The downside is there's a lot of people posting complaints there. Sometimes it's funny, but mostly it makes Virgin look like a pack of total idiots. So yeah, check to see if they are "upgrading" or "servicing" a tower near you.