Spend more time together

How do I contribute Miles?

Whenever you fly with Emirates you can choose to contribute some or all of the Skywards Miles you earn into your My Family account. Any remaining Miles will go into your individual Emirates Skywards account.

How to join

Sharing moments is always more rewarding. Join My Family to combine your Skywards Miles and enjoy rewards together, faster.

Give your My Family account a name and choose the percentage of Miles you’d like to contribute.

2

Add members

Invite up to seven additional members of your family to join, including children

3

Combine Skywards Miles

Fly to over 160 destinations with Emirates and pool your Miles into your My Family account.

Need to Know

How many members can be part of My Family?

Expand

Including the Family Head, there can be up to eight members.

Who can I invite to join My Family?

Expand

You can invite any members of your immediate family to join. If they’re not already Emirates Skywards members, they’ll just need to register first before you can add them. Immediate family members include the following: Husband, Wife, Partner, Son, Step-Son, Daughter, Step-Daughter, Mother, Mother-in-Law, Step-Mother, Father, Father-in-Law, Step-Father, Brother, Sister, Granddaughter, Grandson and Domestic Helper.

What is a Family Head?

Expand

The Family Head is responsible for creating the My Family account, adding members, removing members, making travel bookings, redeeming Skywards Miles and all other day-to-day account management. Any member aged 18 or above can register as the Family Head.

What is a Family Member?

Expand

A Family Member is listed as part of your My Family account, and can choose to contribute a percentage of the Skywards Miles earned on their Emirates flights.

Can anyone create a My Family account?

Expand

Any Emirates Skywards member aged 18 years or above can become a Family Head and create a My Family account.

How do I add members to My Family?

Expand

Once you’ve created your My Family account, you’ll see the option to invite up to seven members. If you’re adding members aged 18 or over, simply enter their details and we’ll send them an invitation by email. If you’re adding a child, they can be added without an invitation as long as they’re already a Skysurfer and the Family Head is their parent or guardian. Infants can also be added to make redemptions easier, but they can’t earn or contribute Skywards Miles to My Family.

How many Miles can I contribute to My Family?

Expand

When you’re added to My Family, you’ll be asked to choose a Skywards Miles contribution percentage of 25%, 50%, 75% or 100%. You can change this at any time and can even make your contribution 0% after the initial log-in.

When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?

Expand

Your current Skywards Miles balance and Tier Miles balance will remain as before. For any future Skywards Miles you earn on Emirates flights, you can choose to contribute some or all of your Skywards Miles to your My Family account. The contribution percentage can be changed at any time.

Can a Family Head leave My Family?

Expand

No, the Family Head can’t be removed. They have the option to close the My Family account but will forfeit any remaining Skywards Miles.

How do I remove a member from My Family?

Expand

Once you’re logged into My Family, you can choose to remove a member. If the member is over 18, we’ll send them an email to let them know about the change. If you remove a child, we’ll send an email to their second parent or guardian, if one is listed. Once they’ve been removed, they can no longer contribute Skywards Miles or be included in any redemptions.

How long are Skywards Miles in the My Family account valid for?

Expand

Similar to your individual Skywards Miles, they will be valid in your My Family account for three years from the date of travel. Within the calendar year that Skywards Miles are due to expire, Skywards Miles will be removed from all relevant accounts at the end of the month in which you were born. For example, if you earned Miles in May 2018 and your birthday is in August, these Miles will expire on 31 August 2021. You can set up automated messages from your My Account page to remind you when Skywards Miles in your individual Emirates Skywards account are due to expire.

What personal details will be shared with other members in My Family?

Expand

Your first name, last name and Skywards Miles contribution percentage will be visible to all other members in your My Family account. Details related to transactions i.e transaction type, passenger name (title, first name and last name for the member who has flown) and the number of Skywards Miles contributed to the account and also used for a redemption booking will also be shared. In addition, the Family Head will be able to see details related to redemption flight tickets, including cabin class and fare brand.

Why am I receiving an error message when accepting an invitation?

Expand

If you are receiving an error message when accepting an invitation to join a My Family account, please make sure you are logged into your own Emirates Skywards account or that the invitation link has not expired.

Can I change the percentage of Skywards Miles I contribute to My Family?

Expand

Yes, you can change the contribution percentage at any time by clicking on Edit my contribution. You can also set the contribution percentage to zero and Skywards Miles will remain in your individual Emirates Skywards account.

Can I stop contributing Skywards Miles to My Family?

Expand

Yes, you can change the contribution percentage at any time by clicking on Edit my contribution. You can also set the contribution percentage to zero and Skywards Miles will remain in your individual Emirates Skywards account.

Can I add children and infants to My Family?

Expand

Yes, as long as their parent or guardian is the Family Head. If the child is aged between two and 18, they’ll also need to register as part of our Skywards Skysurfers programme if they’re not already a member.

Can I choose to contribute all of my Skywards Miles to My Family?

Expand

Yes, you can set your Skywards Miles percentage contribution to 100% so that all the Skywards Miles you earn on future Emirates flights go into your My Family account. Any Tier Miles you earn on the flight will still be credited to your individual Emirates Skywards account.