Archive by category Telephone

I recently tried out two new speaker phone systems – the Jabra 510 Speak and the Phoenix Quatro 3 Check out the video below or here to see if one of these devices might work for YOUR business. These devices are great for smartphone users who do conference calls with several people on their side of […]

The fact that companies haven’t focused much attention into creating solutions that take advantage of smartphones and transform them into conferencing systems is kind of puzzling. A vast amount of smart business owners around the globe use smartphones. The trend now is to replace land lines with these portable and easily accessible devices. So, why […]

Some of the biggest companies in the world like American Express and CitiGroup are known for the exceptional customer service they provide. If you were to study the strategies of these brands, then you could see how much importance they place on customer relationship management, or what the industry calls, CRM. In short, these big enterprises […]

Hurricane Sandy had a devastating effect on many businesses all along the East coast, not just due to a loss of basic utilities, but because many businesses lack even a basic contingency plan for a worst case scenario. While many small business owners think that they are too small for contingency planning, in today’s day […]

It seems like the entire world is focused on social media, BYOD and all sorts of other geek terms. However, there are other communication terms, such as SMS (or txt) that are still quite useful and very powerful. Think about it…during the course of the way when something is really important what do you do? […]

Hurricane Sandy, Katrina and storms often bring with them tremendous financial, personal, business and other losses. People die. People lose their businesses. Hurricane Sandy, which hit NY, teaches businesses owners, yet again, the important of preparing for disasters. One thing that was made very clear during hurricane Sandy, was that those business owners with traditional […]

On the occasion of the 3rd Annual Small Business Technology Tour (Fall 2012), Zack Traina of Advanced America Telephones shared his insight on what features a business class telephone system should have. He mentioned: Ability to provide work force mobility. This means IN the office can you use a wireless hand set VOIP connectivity. Can your […]

At one time, “work” meant sitting at a desk all day, surrounded by your phone, computer, and other associated tools of the trade. But today’s small business owner is constantly on the move, using mobile devices to stay connected. One element makes it a little difficult to operate from the field, however, and that’s the […]

If you’ve been asking, “Why Unified Communications?” – the answer is simple. Unified Communications saves your business time and money – 115 minutes a day per employee, which adds up to $920,000 a year in savings for a company with 100 employees. Just think what your business could accomplish this year if every employee in […]