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Clean Install 10.1.079.000 old licence key

When caring out a clean install of 10.1.079.000 from an earlier installed version 10.1.055.000 (I think) I used the new ZA cleaning tool (in safe mode). Installed and rebooted I was surprised to find that I had a ZA icon in my system tray with a red X and a message "Zone Alarm your protection has expired" Clicked on about information set out below shows an old expired Licence Key:

So I thought good just change the Licence key to my current one but the "show Monitor" is greyed out so I can't open the monitor to update the key. I next down loaded the instruction to manually clean up ZAES and reinstalled same issue. Also clean installed a previous version of ZASE same issue

Also ran this by ZA support they insisted the cleaner tool would solve the problem but unfortunately to tool did not.

Hi;

Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA Extreme Security 10.1.079.000

Re: Clean Install 10.1.079.000 old licence key

Thanks, carried out your recommended actions and made some progress. I was able to enter my current licence code (but I still get an expired licence pop up warning) The tray icon has lost its red X and I have an option to "view update" and when I hover over the tray icon it states "ZoneAlarm initialisation in progress"

Re: Clean Install 10.1.079.000 old licence key

This is normally an indication that the removal tool has not the necessary permission to fully access the system either because of a corrupution of the OS registry or due to other software installed (shut down everything running) or due to hardware problems.

You may want to remove ZA and then manually look for all "checkpoint" folders (in programs folder and application data folder) and remove them manually. Some folders (in app data) are hidden. You will need to show all files and folders. You may also need to do this in SAFE MODE.

If the above fails you have to escalate the issue at the official support level (we are all users here) and report exactly what you have done to resolve the issue and what is left to resolve. You can contact the official at the link in my signature. Its free for registered users. Look for the live chat link.