In January 2014, Ted updated a status that the release of the product was on hold pending testing and the incorporation of a Powermeter. He suggested that if I can wait, he would get me a free power meter or else he would issue a refund. I responded with the fact that given I had waited for so long already, I could wait a tad more. We've had radio silence since then.

In July 2014, I finally decided I had waited long enough (over 1 year) and requested for a refund so I can move on and close this nightmare chapter of my biking lifey

In Jan 2014, how long did he say you might wait before receiving either a new crank or a refund? I assume you had agreed on a more precise time frame than "a tad more."

I would send another note, this time as a certified letter, demanding a crank or refund within a reasonable time frame, such as 30 days. Be clear that on day 31, without one or the other, you will go straight to the police.

I have to say i am amazed after what I read on this and other forums about the poor function of the brakes and the communication of ciamillo that people keep buying his stuff. I was looking at the gravitas when I was building my bike because they are pretty as hell, and superlight, but having a reliable manufacturer and reliable function of the item was more important to me so I went with EEs, no regrets. I feel all of this was entirely predictable. That said I hope you get a favourable outcome. If I were you I would go for the refund, as he has trimmed down his staffing to just himself, saying it is to improve efficiency, but to me it reeks of about to go out of business. If you wait much longer he may have no cash to refund you.

In January 2014, Ted updated a status that the release of the product was on hold pending testing and the incorporation of a Powermeter. He suggested that if I can wait, he would get me a free power meter or else he would issue a refund. I responded with the fact that given I had waited for so long already, I could wait a tad more. We've had radio silence since then.

In July 2014, I finally decided I had waited long enough (over 1 year) and requested for a refund so I can move on and close this nightmare chapter of my biking lifey

In Jan 2014, how long did he say you might wait before receiving either a new crank or a refund? I assume you had agreed on a more precise time frame than "a tad more."

I would send another note, this time as a certified letter, demanding a crank or refund within a reasonable time frame, such as 30 days. Be clear that on day 31, without one or the other, you will go straight to the police.

I'm really not trying to laugh at anyone's troubles, because I'd be lit up if this were my stuff. But I always chuckle a bit at these threads. Ted's reputation for designing really cool stuff and backing it up with horrid customer service is well known. Seems to me this is a little like buying a house next to a pig farm: the house may be great, but don't surprised when it stinks to high heaven. Maybe the solution is for people to STOP BUYING THIS STUFF! The invisible hand of the market is pushing you that direction, so don't resist.

Appreciate the support from you guys. Ironically, people make statements with perfect hindsight of knowing a company or a person is the way they are from day one but reality is, it wasnt like this in the beginning. I have always tried to support the little guys in the pursuit of a dream in my business and have tried to apply that in my normal life as well. I acknowledge that getting burnt sucks for me but hey, every now then, we all need to get schooled.

There are slight variations across the EU, but the core of it is the same. Your contact is with the person you give the money to.

Show me where it says in European consumer law that any and all warranties are assumed by the retailer and not the manufacturer and I'll gladly stand corrected.

You better invest yourself in information before bringing things in discussion.You started with mixing two diferent things and therefore you confuse yourself.

1] There is the warranty from the manufacturer, which is 2 years minimum.2] As a buyer you have a legal binding contract (purchasing-contract) with the seller.This contract comes with a set of rights and obligations that goes much further than that earlier mentioned 2 years warranty.

Time to put closure on this. I'm writing off the cost of the cranks and whatever shipping cost and nightmare i've endured. Ted Ciamillo is a fraud and a crook, amongst other things. Constant lies upon lies. People like this have no place in any form of business so my personal recommendation to anyone in any form of cycling is to stop buying from this guy and get him out of this business once and for all. I''ll be sending my story to every cycling publication that I follow with the hope they'll publish my story just so people are protected. I have also shared my story with the cycling community across Asia and in Australia. I hope everyone stops encouraging people like this. TED if you read this, you can keep whatever you stole from me. I'd be more than happy to spend 10x that amount to make sure you stop screwing people over.

So basically, whatever the reasons behind it, Ted is running what, in effect, amounts to an elaborate scam. I wonder what the difference is between the 'cases' of those who've been *f##k* over and of those who haven't. Pure chance? Cold calculation?

Edit: He states on his website that he's doing everything by himself now. No wonder things have come to this, when he's trying to lie and mislead his way out of trouble on top of everything...

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