Overview of support content

If you are accessing courses through a Global Service Exchange (GSX) account, complete information about AppleCare service certification programs for Authorized Service Providers can be found by logging in to GSX and searching for "About Apple Service Certifications".

General questions

Can anyone take the service certification exams?Yes. Anyone can take the exams to become an Apple Certified Mac Technician (ACMT) 2019 or Apple Certified iOS Technician (ACiT) 2019. To pass these exams, you need to have access to the training in ATLAS.

Successfully completing the exams doesn't mean that Apple has authorized you to perform repairs or to conduct business directly with Apple or on Apple's behalf. Apple certifies (validates the skills of) technicians with the certification exams. Apple authorizes (establishes business relationships with) service providers. These two things are not the same.

How do I register for the exams?
Go to https://certifications.apple.com, then use your Tech ID to register at an Apple Authorized Training Center or online with Pearson VUE. After you've taken an Apple certification exam, you can track and manage all of your Apple certifications at the certifications website.

How do I prepare for the service certification exams?Apple provides self-paced training courses in ATLAS. Instructor-led training is also an available option from LearnQuest, an Apple Authorized Global Training Provider. Apple Authorized Service Providers (AASPs) and Self-Servicing Accounts (SSAs) can get the self-paced Service Training curriculum online for free. The public can get access to training by purchasing AppleCare Technician Training.

The Apple Service Fundamentals Exam (SVC-19A) has sections on ESD precautions and technician safety. You must pass these sections in order to pass the exam as a whole.

If I don't pass an exam, how soon can I retake it?You can retake an exam 24 hours after completing the last attempt.

My business or school has a large installed base of Apple products. Can I sign up for a self-servicing program?Apple's Self-Servicing program allows its program participants to service and repair their own products at their site. Learn about Apple's Self-Servicing Account program online, or contact your Apple Sales representative.

How do I pay for the exams?When you register for the certification exams, you can pay with Visa, MasterCard, or American Express.

Service partners with a current service contract with Apple are eligible to receive free of charge, private access codes for their employees.

I have other questions. Where can I get them answered?You can send your questions to svc.trng@apple.com.

Apple Certified iOS Technician (ACiT) 2019 questions

What is ACiT 2019?It's a program to become Apple-certified as an iOS technician.

How is ACiT 2019 different from the previous ACiT 2018 certification?ACiT 2019 qualifies a technician to repair iOS products that were produced before March 15, 2019. This includes:

iPhone XR

iPhone XS

iPad Pro 12.9-inch (3rd generation)

iPad Pro 11-inch

What exams are required for ACiT 2019?To get ACiT 2019 certification, you need to pass the Apple Service Fundamentals Exam (SVC-19A or SVC-18A) and the ACiT 2019 iOS Service Certification Exam (iOS-19A). Both of these exams are available from Pearson VUE. You can take the exams online from your own computer.

Does it matter in what order I take the exams?
Yes. Before you can register for the ACiT 2019 iOS Service Certification Exam (iOS-19A), you must pass the Apple Service Fundamentals Exam (SVC-19A or SVC-18A).

How much does each exam cost?
Current pricing is available from Pearson VUE.

Where do I find the training for these exams?
Apple provides self-paced training courses in ATLAS learning management system. Instructor-led training is also available from LearnQuest, an Apple Authorized Global Training Provider. You can access courses at Apple authorized service facilities, or by purchasing AppleCare Technician Training. Apple-produced training materials aren't available in all countries and regions.

I'm already ACiT 2018 certified. Do I need to take the new ACiT 2019 exams?
No. If you're certified for the iOS products you need to repair, no new exams are required.

I've completed the SVC-18A exam. How long will the iOS-18A exam be available? Do I need to take two new exams for ACiT certification?
If you've completed the SVC-18A exam for ACiT 2018, the ACiT 2018 exam will be available until May 14, 2019. Until then, completion of SVC-18A and iOS-18A exams will still grant you ACiT 2018 certification, but it won't cover as many products. To get ACiT 2019 certification, review the updated training materials and successfully complete the iOS-19A exam.

What will I have to do to service new iOS products that are introduced after I'm certified?
Authorized service locations will have access to device-specific Product Qualifications courses as products are introduced. Technicians will complete these courses in addition to their certification exams to service these new products.

I have completed the Apple Certified Mac Technician (ACMT) 2019 certification. Do I need to take two new exams for ACiT certification?
No. If you're ACMT 2019 certified, you've passed the Apple Service Fundamentals Exam. You only need to pass the ACiT 2019 iOS Service Certification Exam (iOS-19A) to be ACiT 2019 certified.

When I complete the requirements for ACiT 2019, can I request a printed certificate?
Yes. After you pass the required exams, send an email to certifications@apple.com and ask for a certificate. You'll get an email with a link to the request form.

I have other questions. Where can I get them answered?
You can send your questions to svc.trng@apple.com.

Apple Certified Mac Technician (ACMT) 2019 questions

What is ACMT 2019?AppleCare Mac Technician (ACMT) 2019 is a new version of the Apple Certified Mac Technician certification.

How is ACMT 2019 different from previous ACMT certifications?ACMT 2019 qualifies a technician to repair all the Mac products that were covered by prior ACMT certifications, plus all other Mac products that were produced before March 15, 2019. This includes MacBook and MacBook Pro products that required a separate qualification exam or course in ATLAS:

Mac mini (2018)

MacBook Pro (15-inch, 2018)

MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

ACMT 2019 allows a technician who works at an Apple-authorized service facility to service all of these products.

What exams are required for ACMT 2019?To get ACMT 2019 certification, you need to pass the Apple Service Fundamentals Exam (SVC-19A or SVC-18A) and ACMT 2019 Mac Service Certification Exam (MAC-19A). Both of these exams are available from Pearson VUE. You can take the exams online from your own computer.

Does it matter in what order I take the exams?Yes. Before you can register for the ACMT 2019 Mac Service Certification Exam (MAC-19A), you must pass the Apple Service Fundamentals Exam (SVC-19A or SVC-18A).

How much does each exam cost?
Current pricing is available from Pearson VUE.

Where do I find the training for these exams?Self-paced training for these exams is available in ATLAS. Instructor-led training is also available from LearnQuest, an Apple Authorized Global Training Provider. You can access courses at Apple authorized service facilities, or by purchasing AppleCare Technician Training. Apple-produced training materials aren't available in all countries and regions.

I'm already ACMT 2018 certified. Do I need to take the new ACMT 2019 exams?No. If you're certified for the Mac products you need to repair, no new exams are required.

I've completed the Apple Certified iOS Technician (ACiT 2019) certification. Do I need to take two new exams for ACMT certification?No. If you're ACiT 2019 certified, you've already passed the Apple Service Fundamentals Exam. You only need to take and pass the ACMT 2019 Mac Service Certification Exam (MAC-19A) to be ACMT 2019 certified.

I've completed one of the previous ACMT 2018 exams. Do I need to take two new exams for ACMT certification?If you've completed the SVC-18A exam for ACMT 2018, the remaining ACMT exam (MAC-18A) will be available until May 14, 2019. Until then, completion of SVC-18A and MAC-18A exams will still grant you ACMT 2018 certification, but it won't cover as many products. To get ACMT 2019 certification, review the updated training materials and successfully complete the MAC-19A exam.

What will I have to do to service new Mac products that are introduced after I'm certified?Authorized service locations will have access to product qualification courses in ATLAS as products are introduced. Technicians will complete these courses in addition to their service exams to service the new products.

When I complete the requirements for ACMT 2019, can I request a printed certificate?Yes. After you pass the required exams, send an email to certifications@apple.com and ask for a certificate. You'll get an email with a link to the request form.

I have other questions. Where can I get them answered?You can send your questions to svc.trng@apple.com.

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