Support

Why can I not send and receive emails?

You can, and It’ll only take 5 minutes.

Due to spam abuse, we block SMTP (TCP port 25) connections by default. This means that while you are connected to UltraVpn, your email services such as Outlook, Thunderbird, and Mac mail won't be able to send outgoing mail by SMTP.

Whilst we acknowledge it can be frustrating to our customers, if left, it would cause widespread disruption to our service and even the blacklisting of our servers. You will find that most VPN providers also block port 25.

Do not worry, you can still send and receive emails whilst connected to UltraVpn and it’s extremely simple. Most, if not all email applications will allow you to use a different port than 25. You can simply change your SMTP server settings to use port 465 or 587 and you’ll be able to send and receive emails again. It’ll only take 5 minutes.

Here's how to change the port number for the most popular email clients:

Outlook

NOTE: This how-to assumes you're using POP/SMTP for email. It does not apply if you're using Microsoft Exchange for email.

1. Open Tools > Account Settings

2. Select your Email account from the list. Click Change

3. Click More Settings

4. Check the My outgoing server (SMTP) requires authentication box

5. Make sure that Use same settings as my incoming mail server is selected