OnDemand not showing all movies

For at least the past 2 days, the only movies showing OnDemand are those included with Netflix, Premium networks or those about to air. There are no movies for "rent" or "purchase" available. We have Contour and I have tried resetting the main box by unplugging for 30seconds. Nothing showing.

Hi LMNDRPR, we are aware that many of the VOD titles are displayed with a "buy" option only. Our video administrators are working to restore all free and subscription-based VOD television and movie content. -Becky, Cox Support Forums Moderator

Hi LMNDRPR, you did the right thing by resetting the DVR. When I check the Contour > On Demand > Movies path on a Contour 2 receiver, I see multiple movies available to rent and buy in each category...including "Deadpool 2" and "Incredibles 2." I think we need to send a reset signal to the DVR from the office. I don't think the receiver is updating correctly. Your ability to watch or record TV content would be impacted for only a few minutes while the receiver completes the reset process. When would be a good time to do this? -Becky, Cox Support Forums Moderator

Thank you, the reset did not resolve the OnDeand issue. I also just did a reset via the IVR due to latency issues. Also spoke to a Cox rep. The reset resolved the latency issue, but not our issue with On Demand.

Hi LMNDRPR. If you are still having issues with On Demand, we need to schedule a service call. Please email your complete address and name along this information to cox.help@cox.com and we will be glad to schedule a service call. Thanks, Lisa - Cox Support Forums Moderator