Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

I can login to a root shell on my machine (yes or no, or I don’t know):yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):No

I bought this domain a few weeks ago and since then on linux and windows I cannot get a certificate. I was able to succesfully get a cert for breautech.com on linux and www2.breautech.com on my IIS machine but for some reason this domain does not want to get a certificate.

The error listed above is the one I am currently getting and sometimes I get a likely a firewall issue.

I tried manuall with the file and I can access the files in the acme-challenge folder from the web interface and see the characters.
I can see the app creating the files in the acme-challenge folder
Website is available external via http and https ports are open
Currently this is the only website on that web server ( I removed the rest for testing purpose)

I opened a support ticket with my DNS Provider as for all the domains I have on my acount they all have that 2nd ip address as a A Record and I cannot modify it. So I just looking to see why, thanks for pointing this out.

Al tough my domain breautech.com does have the same configuration as this one and that one I was able to generate certificates for it. any idea ?

Thanks for pointing me in the right direction, I do have it figured out now. so removing the Forward reset my A Records and parked the domain which I did not notice right away till I tried it again later in a browser. I delete all the A REcord and re added the proper one, waited the TTL and tried again and it worked.