I did some online research about service providers before selecting one and existing reviews of A2 seemed positive and the pr...Mere

ice competitive, so I picked them. Everything has lived up to expectations in the oughly four months since and even though I've opted for the lowest level of support, when I recently had a technical question (to do with getting different results from a shell command when run from crontab as opposed to at the shell prompt) the responses to my questions were prompt and showed me how to resolve the problem.

At first we subscribed to Onliveserver located in Japan to test out our system on Nov 2019, everything's good until there's a...Mere

DDOS attack hit us, causing us unable to reach our dedicated server. Submitted a ticket to them to ask for assistance but they cannot do anything to help, they can just trace the source of the IP and block it or allow a certain IP to be whitelisted first to remedy the situation. Lame technical support.
On top of it, their billing really sucks, which they actually double-charged us for the server subscription for consecutive 3 months (which is till Feb 2020). We submitted ticket to ask for refund, yet they only refunded 2 months and not the 3rd month, reopened the ticket and opened live chat but there's no reply from their customer service support. Their CS support also super duper slow and no standard.
Overall, DO NOT USE onliveserver! As they really have a bad customer service and technical support! You will lose much more money if you use their service!