Retail E-commerce Order Fulfillment

“A Logistics partner should not only be efficient and cost effective in fulfilling my current needs, but should also understand and be a visionary towards my future needs. They know best in class industry trends, leading you directionally to a better place in supply chain management. They must view the relationship as a true partnership and not focus solely on revenue growth.” – SCI Client

This quote from one of SCI’ valued e-commerce order fulfillment clients eloquently expresses the vision at the very core of the company’s DNA. It is shared by SCI’s overall team of experts and the management alike. Client Success isn’t a bullet in a PowerPoint presentation, it’s a mission that the entire company lives and breathes. Some of the best known brands trust SCI to fulfill and distribute their customers’ ecommerce orders.

E-commerce Order Fulfillment Key Facts:

27 distribution centers across Canada fulfill 22,300 orders daily

$1.2 billion worth of managed inventory

Best in class 99.9% order fulfillment accuracy

SCI is proud to report that shrink across all its facilities is below industry benchmarks

Broad Category Expertise

SCI stores thousands of products across warehouses, including apparel, toys, art supplies, general merchandise, cosmetics, natural health products, and more. SCI personnel are highly trained and experienced in meeting the unique demands of special storage needs and shipping conditions.

Whether it’s delicate care required for sorting apparel in polybags and on hangers, managing footwear inventory in multiple colours and sizes, or ensuring the temperature controlling environment required for cosmetics and natural health products, SCI has the people and processes in place to meet your needs and maintain a perfect order fulfillment score.

Order Management and Fulfillment Insights

With experience spanning more than 30 years and >2,000 highly trained full-time employees.

SCI has developed a unique solution for the challenges clients face during seasonal peaks: the SCI Greater Toronto Campus. Not unlike a university campus, the facility is a cluster of buildings where the staff shift from one facility to another according to seasonal business needs, allowing SCI to meet high order fulfillment expectations and ensure that costs are kept low

Grow Your Business

SCI irons out all the difficulties associated with omni-channel retailing and order fulfillment, and provides comprehensive returns handling (also known as reverse logistics) so products are quickly back into inventory for resell. Value-added services such as kitting and assembly, gift wrapping, customized message and product insertion complement SCI’s offering.

SCI’s focus is on you – the e-commerce, retail, or omni-channel client. SCI will help your team cope with the everyday challenges of getting your products to your customers and keeping them satisfied and loyal to your business.

Ask an E-comm/RetailLogistics Expert

As a 3PL partner that is trusted by clients in the retail, e-commerce, technology, and healthcare sectors, SCI provides end-to-end supply chain solutions that improve their clients’ business results and customer satisfaction.