Frequently Asked Questions

How long does the trial period last?

The trial period lasts for the first 30 days after you sign up for Disqus. You can see how much time you have left in your trial from the Subscription and Billing tab on your Admin Settings page.

What happens at the end of the trial?

If you are a larger, commercial site and you have not entered your billing information and confirmed a subscription by the end of your trial, you will be automatically put on the Basic version of Disqus, which is supported by advertising. You have until the end of the trial to enter your billing information for your subscription.

Are all sites required to run ads?

For personal blogs, .edu sites, nonprofits, and small sites that do not run other advertising, Disqus advertising will be optional. If you are a small, non-commercial site, you can self identify for a free subscription to our Plus package.

When will my subscription start?

Assuming you enter your billing information before the end of your trial, your subscription will start at the end of your trial period. If you do not enter your billing information before the end of your trial, your subscription will start as soon as you enter your information and choose a plan.

How does Disqus measure traffic for my site?

Disqus measures traffic by the number of times the Disqus comment embed loads on your site, which happens on every page load where Disqus is enabled. Views of pages that do not have the Disqus embed, such as homepages, do not count towards the traffic measured by Disqus.