HUMAN RESOURCE CONSULTING

Human Resource Consulting

Being a supervisor or manager can sometimes be overwhelming considering all that you need to be aware of when
supervising employees. How do I conduct a Professional Management Program? Whom should I contact for help with
disciplinary issues? How do I deal with conflict among my employees? What leadership style(s) would work best
for my individual employees? These are just few of the questions that most supervisors are confused.

Every business, regardless of size, must have its key personnel. Someone must make the decisions, issue the orders
and be responsible for the outcome. The manner in which these things are accomplished could mean the success or
failure of a business venture. The supervisor who can develop the skills of personnel and create a serious interest
in waste prevention and higher productivity will be the individual who will move to the top in any company.

To build trust between a supervisor and an employee can take years. But, it can take only moments to tear it down.
This trust is the bedrock of effective problem solving and management. First, a supervisor must trust that an
employee is willing and capable of doing a good job. A supervisor must be able to loosen control (or the illusion
of control) over problem solving and allow each employee the authority, the "job ownership" to affect their own jobs.
Who would know more about fixing the process than the employee actually using it?

Remember, most of you are supervisors because you were the best workers, so your natural tendency is to jump right in and
fix a problem. Now, you need to step back and "coach" an employee by supplying the needed resources, training and support
for them to improve their piece of the process. You're being paid as a supervisor, not a worker!

Secondly, an employee must be able to trust that, should they make a legitimate mistake, they won't be personally
punished for it. Where the employee may need guidance from you is with problem recognition. To even begin to solve
a problem, you must uncover the root cause of the problem.

PCS-Consultants is always on-the-ready to provide your staff with supplementary and complementary services when you need to bring a human resources professional on-site. Our consultants – all with 10+ yrs industry experience – are knowledgeable in designing and executing proven solutions and strategies.