Newsletter

Local Comcast office in St. Augustine closes

Local Comcast Xfinity cable customers will have to go out of the county if they want to do business at a physical store.

According to Comcast representatives, the local office in St. Augustine has closed. The office, which was in a strip mall off U.S. 1 South, was the only place in the county where customers could exchange equipment.

Mindy Kramer, vice president of public relations with Comcast, said the St. Augustine service center was managed by a third party. She said customers who want to pay their bills in person still can go to any Western Union office in Florida.

“Customers can always pay online, by phone or by mail,” Kramer said in an email. “There are lots of ways to pay your bill, and we are trying to make it as easy as possible for customers.”

As for equipment, Comcast does sometimes send devices via mail, and service technicians often can change out faulty or outdated equipment. People also can order items online.

For those who like to shop in an actual store, Kramer said there are options for customers that should be an improvement over the small office in St. Augustine. But the closest stores are in Jacksonville or Palatka.

“We recently opened Xfinity Stores in the area,” Kramer said. “These stores represent a new approach for us in how we take care of our customers’ needs. The new Xfinity stores are approximately 5,000 square feet, feature fully interactive touchscreen displays, an Xfinity Experience Zone ...”

There also will be an area for those looking to simply come in a pay bills quickly.

“Customers will also appreciate the personalized service from trained and knowledgeable sales consultants and important new time-saving offerings, including a self-service kiosk for quick bill pay,” Kramer said.