Support

Having trouble connecting to a conference call?

iMeet Agenday connects most conference calls with one touch, but occasionally passcode and dial-in sequences are listed in an inaccurate or unreadable sequence. If your call does not connect properly, please alert iMeet Agenday support by tapping on the feedback button in the upper right area of that meeting’s details screen. When prompted, please send the pre-populated email to iMeet Agenday support. Our team will review your dial-in info, make corrections, and follow up with you.

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Frequently Asked Questions

General

For iPhone users, iMeet Agenday will run on an iPhone 4S, iPhone 5/5S/5C, iPhone 6/6S/6+/6S+ installed with iOS8 or later. Android users can run iMeet Agenday on any device with KitKat (OS 4.4) or later.

iMeet Agenday connects you to any conference call number or web meeting with one touch. You can also save your conference info with any service in iMeet Agenday, to quickly send meeting invitations with dial-in and passcode attached.

iMeet Agenday automatically detects conference numbers and passcodes in your calendar invites and enters them into your phone’s dialer, forever eliminating the need to remember 800 numbers and passcodes. To dial in to calls with one touch, simply tap the green Call button on a meeting’s Agenda list item or from a meeting’s Details. iMeet Agenday will connect via the dial-in number, then initialize the passcode. For best results, wait two to five seconds for iMeet Agenday to properly input the passcode. You will hear the usual voice prompting before you are connected to the conference.

iPhone

By default, iMeet Agenday dials in to your conferences through your phone’s mobile service. However, you also can connect to iMeet, GlobalMeet, and GlobalMeet Audio conferences through your iPhone’s wireless internet connection.

iMeet Agenday offers a variety of methods to contact meeting invitees and organizers. You can send a Running late or Custom email or text message to some or all invitees. If you are the meeting host or organizer, you can also send a Meeting reminder email or text message.

From a meeting’s Details screen, tap on either the Email or Text message button. Select Running late, Custom or Meeting reminder (Meeting reminder will not appear if you are not the event’s organizer). If you selected the Email format, iMeet Agenday will prompt you to select message recipients. If you selected “Text message” as the format, iMeet Agenday will only text those selected attendees with contact information saved in your phone’s contacts. Tap Next to view the message in your phone’s email or messaging app. Finally, tap Send. Tap Next to view the message in your phone’s email or messaging app.

From the meeting’s Details screen, you can also quickly call, email or text the organizer; simply tap on a button near his or her name. (iMeet Agenday will only enable the call or text option if the organizer is saved in your phone’s contacts.)

Yes, you can create a new meeting invite or calendar item right in iMeet Agenday by tapping on the Menu button in the upper left corner of the Agenda list. Select Schedule meeting — iMeet Agenday will then ask you if you’d like to include a saved conference service, or enter a new one if you do not have any services saved. Then, enter in your calendar event info. To add invitees, make sure the desired Exchange calendar is selected. Tap Done to save the event.

Yes — it’s easy to add people to your meetings right from iMeet Agenday! In your meeting’s Details screen, tap on the Add person button. This will kick off your phone’s email app, which automatically has the calendar invite with all of the meeting details attached to the email. Enter a recipient and hit send. The recipient must double-click on the calendar attachment in the email to add the meeting to their calendar.

By default, iMeet Agenday will alert you of an upcoming meeting one minute beforehand. Tap on the notification or swipe over it from the lock screen to jump immediately into iMeet Agenday and join the conference. You can customize the appearance and timing of this alert, or add another alert even earlier before your meeting. To do so, follow these steps:

Tap on the Menu button in the upper left corner of the Agenda list. Select Settings, then Alert time. Tap First alert to turn off or modify the timing of the first alert, then tap Done to save your settings. Tap Second alert to turn off or change the timing of the second alert, then tap Done to save your settings.

iMeet Agenday syncs with all events shown in your phone’s calendar, so first, check to make sure your Outlook, Gmail, or other calendars are linked to the calendar on your device. If your native phone’s calendar isn’t showing events from your outside calendar(s) of choice, you can add them to your iPhone under Settings.

To do this, in the iPhone Settings, select Mail, Contacts, Calendars. Tap Add Account; then, enter your account’s required credentials. For all of your linked accounts under the “Accounts” heading, we recommend you tap on the account and verify that the calendar line-item is selected to “On.”

If your desired calendars are linked to your iPhone, and appearing in the device calendar, it’s possible Agenday has them set as disabled. To check for this, follow these steps:

Tap the Menu button in the upper left on the Agenda List. Select Settings. From the list, select Calendar settings. Make sure your desired calendars are checked, then tap Done.

If you don’t like your phone’s native calendar’s alerts, and prefer to be alerted by iMeet Agenday, we recommend turning off calendar alerts from your iPhone’s calendar as well as any other third-party calendar apps. You can do this under your iPhone’s Settings:

Under Settings, tap Notification Center; then scroll down and select Calendar. Turn off Notification Center, select None for the Alert Style, and turn off View in Lock Screen. Repeat this process by selecting other apps from the “Include” heading.

iMeet Agenday connects most conference calls with one touch, but occasionally passcode and dial-in sequences are listed in an inaccurate or unreadable sequence.

If you press the Call button, but hang up within a minute because your dial-in sequence did not connect properly, iMeet Agenday will ask you if something went wrong. On the popup prompt, you can try again to connect. If the call still does not work, please alert iMeet Agenday support by tapping on “Send iMeet Agenday a report.” Then, send the pre-populated email to iMeet Agenday support. Your information is confidential. Our team will review your dial-in info, make corrections, and follow up with you.

At any time, you can tap the Call feedback button to the right of the Call button to report a dialing issue to iMeet Agenday or send us feedback.

iMeet Agenday will stay synced with your iPhone’s calendar, but may fall out of sync if you terminate the app or halt use for an extended period of time. Opening iMeet Agenday automatically updates your Agenda list and all notifications. For these purposes, we recommend that you do not terminate the app.

Use iMeet Agenday to locate calendar items quickly and easily using the Search feature. On the Agenda list, you can tap on the Main menu button, then select Search. Or, for even quicker access to Search, position your finger above the Datebar, and swipe downward. The top bar will reveal a search field – simply tap on the search bar to input keywords to locate meetings. Search results will appear in chronological order; swipe up on the list to view items in the future, or swipe down to reveal items from the past. Search results can cover a time period of up to one years’ worth of past and future calendar events.

Meet now allows you to initiate conference calls on the spot. Need to regroup with your team, or talk to a colleague with an assistant on the line? Tap on the Menu button and select Meet now. Select which saved conferencing service you’d like to use, or enter in a new service if you haven’t already done so. You can then send a text request to contacts with embedded one-touch information to join your conference right away. Or, skip the text message and connect directly to your conference bridge.

Yes – if iMeet Agenday detects a GoToMeeting®, WebEx® or other webmeeting URL in your calendar event, simply tap the blue Webmeetings button to connect to your conference. If your phone does not have one of these services’ apps installed, you may be prompted to install the app first.

iMeet Agenday does not hide or delete meeting conflicts during your day. The agenda list simply displays each event in chronological order; if multiple items are scheduled for any given hour, these will appear as individual line items in the list.

First, check your phone’s native calendar. Do you see the events there? If yes, check your phone’s native calendar’s Settings. You may wish to disable the display of one or more individual calendars, or remove events entirely. These changes should carry over to iMeet Agenday. If you do not see the events in your phone’s calendar, but they are still showing in iMeet Agenday, please re-open iMeet Agenday and see if the items update. If iMeet Agenday has not been opened in a long time, then most likely you are seeing cached events. You may also wish to check your phone’s Settings with regard to synced accounts; if you have recently changed your Exchange, Gmail or other account passwords, but have not updated the credentials in your phone, restoring these credentials may resolve the calendar events.

Free/Busy Polling allows you to schedule meetings for the date and time that works best for everyone. Select up to five open spots on your calendar and send to invitees, who then confirm or deny their availability for those options. Invitees can respond within the iMeet Agenday app itself, or on the web. iMeet Agenday will alert you when all invitees have responded. To then schedule, tap the calendar icon to schedule the meeting and your participants will receive a calendar invitation.

If you have received a Free/Busy Poll, someone wants to schedule a meeting with you and needs to know your availability. Reply by clicking on the Respond now button in the email, or respond in iMeet Agenday by navigating to Free/Busy from the Main Menu.

Tapping on an organizer or attendee’s name from any event’s Details takes you to an Agenday profile for that individual. Agenday offers limited information about that individual, depending on information availability from the internet.

We apologize if Agenday is showing you the wrong information for a contact. To hide incorrect insights, please scroll to the bottom of the individual’s profile screen and tap “Wrong information?”. Agenday will hide profile insights for this person, and notify our development team of the error. (To undo this, simply tap “Show information”.)

By default, iMeet Agenday dials in to your conferences through your phone’s mobile service. However, you also can connect to iMeet, GlobalMeet, and GlobalMeet Audio conferences through your iPhone’s wireless internet connection.

To connect to calls through your phone’s wireless internet connection, tap the Menu button at the top right of the Agenda list. Select Settings, then Call preferences. Select VoIP as the default connection method, then tap Done. This setting will always automatically connect you to calls through the Internet, but if you only wish to connect this way for certain calls, activate the Always ask slider before connecting. This setting allows you to choose the connection method any time you tap the green Call button.

You can also configure iMeet Agenday to call your phone (or any other number, such as your home landline or your desk phone), if you are using iMeet, GlobalMeet or GlobalMeet Audio.

To configure calls so that iMeet, GlobalMeet or GlobalMeet audio conferences call you, tap the Menu button at the top right of the Agenda list. Select Settings, then Call preferences. Select Call me as the default connection method, and enter the call number of choice (your device’s number, or any other number), then tap Done. This setting will always automatically call the specified number for each call, but if you only wish to connect this way for certain calls, select Always ask before connecting. This setting allows you to choose the connection method any time you tap the green Call button.

For conference services other than iMeet, GlobalMeet or GlobalMeet Audio, iMeet Agenday will dial in to the conference by default.

It’s easy to add your conference services to iMeet Agenday – doing this allows you to send meeting invites with your dial-in info included right from the app, and you can also orchestrate meetings on the fly using Meet now.

To add your conference service to iMeet Agenday, tap the Menu button at the top right of the Agenda list. Select Settings, then Conference services. Tap the Add service button, then assign a Name to your conference service. If your conference service includes a web URL (such as an iMeet, GlobalMeet, or other internet address), add this in the optional second field. If your conference service includes a Dial-in number and/or passcodes, first add the dial-in number in the third input field. Then, add Host and Guest passcodes. You must enter either a Web conference URL, a dial-in number with or without passcodes, or both to successfully save your service. Tap Done to save your info. You may also tap on the green Verify buttons to check for correct connection and input accuracy.

iMeet Agenday offers a variety of methods to contact meeting invitees and organizers. You can send a Running late or Custom email to some or all invitees. If you are the meeting host or organizer, you can also send a Meeting reminder email.

From a meeting’s Details screen, tap on the Message button. Select Running late, Custom or Meeting reminder (Meeting reminder only appears if you are the meeting organizer). iMeet Agenday will prompt you to select message recipients. Tap Next to view the message in your phone’s email app. Finally, tap Send.

From the meeting’s Details screen, you can also quickly call, email or text the organizer; simply tap on his or her name. (iMeet Agenday will only show you the call or text option if the organizer is saved in your phone’s contacts.)

Yes, you can create a new meeting invite or calendar item right in iMeet Agenday by tapping on the Menu button in the upper right corner of the Agenda list. Select Schedule meeting. Add conferencing information to the invite by tapping on the Add Call button in the Location field. Be sure to specify your desired calendar via the Calendar selection.

Yes – if you are the organizer of the meeting, tap on the Calendar button from your meeting’s Details. Scroll down to the calendar item’s Invitees, and tap add to invite additional people to your event. Tap Done to return to the Details screen. If you do not see Invitees in the calendar’s editable details, make sure the calendar event is linked to the correct Exchange account’s calendar.

If you are not the organizer of the meeting, you can still forward the event information to other people. To do so, tap on the Message button from an event’s Details. Select Custom, then Email. From there you may select some, all or none of the current meeting invitees. Tap Next; on the following screen, you can add new email addresses into the “To” field. Tap Send to send out the calendar item.

By default, iMeet Agenday will alert you of an upcoming meeting one minute beforehand. Tap on the notification or swipe over it from the lock screen to jump immediately into iMeet Agenday and join the conference. You can customize the appearance and timing of this alert, or add another alert even earlier before your meeting. To do so, follow these steps:

Tap on the Menu button in the upper left corner of the Agenda list. Select Settings, then Alert time. Tap First alert to turn off or modify the timing of the first alert, then tap Done to save your settings. Tap Second alert to turn off or change the timing of the second alert, then tap Done to save your settings.

For best results, we recommend turning off calendar alerts from your phone’s calendar as well as any other third-party calendar apps. You can do this under your phone’s Settings.

Under your device’s Application manager select Calendar. Uncheck Show Notifications, then tap back to the applications list. Repeat this process by selecting other calendar apps and unchecking Show Notifications.

iMeet Agenday connects most conference calls with one touch, but occasionally passcode and dial-in sequences are listed in an inaccurate or unreadable sequence. If you press the Call button, but hang up within a minute because your dial-in sequence did not connect properly, iMeet Agenday will ask you if something went wrong. On the popup prompt, you can try again to connect. If the call still does not work, please alert iMeet Agenday support by tapping on “Send iMeet Agenday a report.” Then, send the pre-populated email to iMeet Agenday support. Your information is confidential. Our team will review your dial-in info, make corrections, and follow up with you. At any time, you can tap the Call feedback button to the right of the Call button to report a dialing issue to iMeet Agenday or send us feedback.

iMeet Agenday will stay synced with your phone’s calendar, but may fall out of sync if you terminate the app or halt use for an extended period of time. Opening iMeet Agenday automatically updates your Agenda list and all notifications. For these purposes, we recommend that you do not terminate the app.

Meet now allows you to initiate conference calls on the spot. Need to regroup with your team, or talk to a colleague with your assistant on the line? Tap on the Menu button and select Meet now. Select which saved conferencing service you’d like to use, or enter in a new service if you haven’t already done so. You can then send a text request to contacts with embedded one-touch information to join your conference right away. Or, skip the text message and connect directly to your conference bridge.

Yes — if iMeet Agenday detects a GoToMeeting®, WebEx® or other webmeeting URL in your calendar event, simply tap the blue Webmeetings button to connect to your conference. If your phone does not have one of these services’ apps installed, you may be prompted to install the app first.

iMeet Agenday does not hide or delete meeting conflicts during your day. The agenda list simply displays each event in chronological order; if multiple items are scheduled for any given hour, these will appear as individual line items in the list.

First, check your phone’s native ‘iOS’ or ‘Android’ calendar. Do you see the events there? If yes, check your phone’s native calendar’s Settings. You may wish to disable the display of one or more individual calendars, or remove events entirely. These changes should carry over to iMeet Agenday. If you do not see the events in your phone’s calendar, but they are still showing in iMeet Agenday, please re-open iMeet Agenday and see if the items update. If iMeet Agenday has not been opened in a long time, then most likely you are seeing cached events. You may also wish to check your phone’s Settings with regard to synced accounts; if you have recently changed your Exchange, Gmail or other account passwords, but have not updated the credentials in your phone, restoring these credentials may resolve the calendar events.

Free/Busy Polling is an exciting feature that lets you schedule meetings for the date and time that works best for everyone. Select up to five open spots on your calendar and send to invitees, who then confirm or deny their availability for those options. Invitees can respond within the iMeet Agenday app itself, or on the web. iMeet Agenday will alert you when all invitees have responded. To then schedule, tap the calendar icon to schedule the meeting and your participants will receive a calendar invitation.

Tapping on an organizer or attendee’s name from any event’s Details takes you to an Agenday profile for that individual. Agenday offers limited information about that individual, depending on information availability from the internet.

We apologize if Agenday is showing you the wrong information for a contact. To hide incorrect insights, please scroll to the bottom of the individual’s profile screen and tap “Wrong information?”. Agenday will hide profile insights for this person, and notify our development team of the error. (To undo this, simply tap “Show information”.)

Linked accounts and services

View friends’ profiles in iMeet Agenday when you are scheduled for casual meetings (iPhone only) —breakfasts, lunch, happy hour or dinner. To sync your Facebook account, tap on the Menu button at the top left on the Agenda List. Select Settings, then Facebook. Enter your Login and Password for Facebook, then tap Sign in.

Sync your Salesforce® Enterprise Edition, Unlimited Edition, Developer Edition or Performance Edition account with iMeet Agenday and save time by logging sales calls and adding contacts on the go. To do this, tap the Menu button at the top left on the Agenda List. Select Settings, then Salesforce®. Tap Connect Salesforce, then enter your Login and Password. Once your Salesforce® account authenticates, you will see a blue Salesforce® cloud button on the Details screens of all your calendar events. Tapping this button allows you to select an Opportunity to log the call to. iMeet Agenday will also match the meeting attendees to your saved contacts within Salesforce®, and prompt you to save any new contacts to your Salesforce® records on the spot.

*Note: Salesforce® features in Agenday are not available for Contact Edition, Group Edition or Professional Edition.

iMeet Agenday automatically detects iMeet and GlobalMeet meetings in your calendar, and offers you the option to connect to those conferences using your iMeet or GlobalMeet mobile app. To do this, simply tap on the iMeet button or GlobalMeet button shown on the Agenda List or on a meeting’s Details. iMeet Agenday will automatically connect you through your iMeet or GlobalMeet app, or prompt you to download the app if you do not already have either app installed. If you wish to connect to these meetings through a regular phone dial-in, simply tap the green Call button instead.

If you are an iMeet customer, enter your iMeet password when you first log in to the app, or go to iMeet Agenday’s Settings, and select iMeet Agenday Account. Follow the prompts to enter your password to sync your iMeet room URL and dial-in info with iMeet Agenday.

iMeet Agenday accesses your meetings and conference call numbers through your Calendar. We use your location to provide current weather information as well as look up the most cost-effective local number for your calls. Through Contacts access, we allow you to call, email and text your meeting organizer. For best results, we strongly recommend enabling all three of these services.

You can change the email account that Agenday sends emails from by navigating to your iPhone’s Settings App, then scrolling down to “Mail, Contacts and Calendars.” From there, scroll down and tap “Default account.” You can change the account Agenday sends mail from here. This is a global setting that will affect all outbound emails from other apps on your phone, as well.

Wearables

iMeet Agenday will run on any Android Wear watch device, including the Moto 360 and LG SmartWatch. For a list of currently supported Android Wear devices, visit the Android Wear website. iMeet Agenday will not work with Pebble or Samsung watches running Tizen.

First, make sure you have downloaded the Android Wear App from the Google Play Store and successfully paired your watch with your phone. Next, make sure you have the most current version of iMeet Agenday for Android installed on your phone. The watch will automatically download any watch apps linked to apps installed on your phone; please allow a few minutes for syncing to complete. For troubleshooting when pairing, please visit the Android Wear support page.

You’ll know iMeet Agenday is ready when you see the two iMeet Agenday watch faces in the list of available clock faces on your watch (long-press the watch screen to change your watch face). Otherwise, you do not need to change any settings in iMeet Agenday on your phone for the app to pass notifications to your watch.

Connect to meetings from notifications, send running late messages and use the iMeet Agenday custom watch face with iMeet Agenday for Android wear:

Join meetings directly from your watch: iMeet Agenday for Android Wear will pass meeting alerts from your phone to your watch. You will receive alerts for your meetings on both your watch and your phone. Tapping on any iMeet Agenday meeting notification on your watch automatically connects your Android phone to your conference call or web meeting, using the connection method set on the phone.

Send running late messages: You can also send running late messages to your meetings. If you’re running a few minutes late and would like to notify your next meeting’s participants, hold your watch up and say aloud, “Okay Google, start running late.” The iMeet Agenday running-late message screen will automatically open on your phone; tap Send from there to notify your meeting invitees.

Use iMeet Agenday Watch Faces: iMeet Agenday for Android wear features two custom watch faces you can set. To customize your watch face, press and hold the watch clock home screen, and scroll to iMeet Agenday’s watch faces. You can also change the watch face from the Android Wear app on your phone.

The blue iMeet Agenday watch face displays the time with sleek, minimal watch hands; in addition, the clock face shows your time in meetings blocked out during hours you are busy.

The iMeet Agenday weather watch face shows current local weather along with the time.

First, pair your Apple Watch App to your iOS device. When you start up your Apple Watch, follow the directions on your watch and phone to properly link the devices. For troubleshooting, visit Apple’s support pages for Apple Watch.

Next, ensure you are running the latest version of iMeet Agenday on your iOS device. To check for updates or re-install iMeet Agenday, open the App Store App and tap on Updates, or search for “iMeet Agenday” and install.

Finally, open your Apple Watch app on your phone, and enable the iMeet Agenday Glance by tapping on “Glances.” Find iMeet Agenday on the list and tap on the green icon to include iMeet Agenday in your watch glances.

You can also tap on “App Layout” in the Apple Watch app to find and reposition the iMeet Agenday icon on your watch’s App icon layout. We recommend positioning it near the center.

Glances: iMeet Agenday for the Apple Watch helps you get through your day with a convenient watch Glance that shows you a time countdown until your next meeting. If you are finished with all of your calendar events for the day, the iMeet Agenday Glance will show you information about your first meeting tomorrow. No meetings today or tomorrow? You must be on vacation, so the iMeet Agenday Glance will show you the local weather.

Notifications: Also, iMeet Agenday will notify you on your watch of upcoming meetings. Any notifications you normally receive on your phone will also appear on your Apple Watch. You can customize the frequency of these alerts for both your phone and watch by navigating to iMeet Agenday’s Settings, then tapping “Alert time.”

Agenday App: From your watch’s navigator, tapping on the iMeet Agenday app icon takes you to an agenda-list view of your calendar similar to the phone app screen. Swipe up on today’s agenda to view all of your meetings for today, and swipe left or right to see your calendar for yesterday or tomorrow. Tap on any meeting to view that meeting’s full details, including meeting location, organizer, invitees and meeting notes.

You may see a generic icon for Agenday, and/or there may be no description or title “Agenday” next to it. Or you may see the Agenday icon with no description next to it. At this time, this is a known Apple bug that may occur with other watch apps as well. To fix, first try rebooting your iPhone. Upon re-opening the Apple Watch App, the Agenday icon and description should appear. If rebooting your phone does not resolve the issue, please try uninstalling the Agenday app and reinstalling it. First, hold your finger over the Agenday App icon on your phone’s home screen. When the app icons start to move, tap on the X over the Agenday icon. Then, re-download Agenday from the App Store on your phone. If, after re-installing Agenday, you still cannot see the app appear in the Apple Watch app, please contact Agenday support by emailing help@agenday.com.