Developing strong relationships with each tenant is of supreme importance. This encourages tenant retention. While most companies are aware of the value of good tenant relations, few spend the effort and time to establish them. The property will be physically inspected and each tenant will be visited a minimum of one time a month.

Staff Requirements

Glacier Peak Management Services, Inc.’s managers, support staff personnel, subcontractors and vendors are required to participate in the Glacier Peak Management Services, Inc. Quality Assurance Guarantee Program. The program establishes guidelines for servicing properties, tenants, vendors and clients. Each team member focuses on continually improving the quality of service providing immediate follow-up and turn around on all service/maintenance calls.

Commitment To Service

Glacier Peak Management Services, Inc. is dedicated to providing a level of superior service. This includes regular communication with clients and tenants and proactive management with a positive and enthusiastic attitude. Anticipating and avoiding potential problems through preventative maintenance programs is a key aspect of the management plan.

MANAGEMENT PLAN

The goals established in the management plan will provide benchmarks by which both the management’s performance and the property’s performance can be measured. Performance will be evaluated monthly by an established “peer group” of Glacier Peak Management Services, Inc. (GPMS, Inc.) to ensure that the implementation of the plan is achieving the desired objectives.

TENANT STRATEGIES

Tenant Visits

Given the highly competitive market conditions and the escalating costs associated with releasing space, tenant service is one of the most important services rendered by the real estate manager. As soon as tenants begin to occupy the property, GPMS, Inc. implements a quality service program which includes regular tenant visits and immediate response to all tenant calls. The objective is complete tenant satisfaction and tenant retention.

Tenant Relations

An integral ingredient of GPMS, Inc.’s success focuses on strong tenant rapport. A tenant relation program incorporates holiday gifts and/or cards and special event celebrations if the owner is willing to expense these items. Expressing appreciation for tenancy is key to tenant retention.

OPERATIONAL STRATEGIES

Vendor Procedures

Vendors – GPMS, Inc. takes great pride in selecting vendors that provide service superior to the competition. GPMS, Inc. works very closely with each vendor to insure pro-active preventative maintenance.

Bidding Services – Depending on the services rendered, bids are obtained for new contract services. Recommendations are submitted to owner with pricing if the contract exceeds the guidelines established in the annual budget.

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We have enjoyed our interactions with Ms. Iversen and her staff and even at extremely pressured times, they have always remained professional and efficient.

Casey Family-Tenant

With 26 years in the commercial real estate arena, I have worked with many in the field. Diane and her staff stand out as exceptional…consistently exceeding expectations.

Mark G. Fitkin, Executive Managing Director

Diane and her staff, quite simply, the best property management team I have ever had. I recommend their services completely and without reservation.

Amos A. Travis, Property Owner

Glacier Peak Management Services has done what is required without consideration of the scope of their contract in order to assist tenants and optimize revenue for the owner.

David Mudgett, Property Owner

Due to Diane Iversen's and her staff's meticulous care of the center, it always looks beautiful and well cared for. This helps us in our leasing and is the first thing that tenant prospects comment on.

Bonnie Elder, Asset Manager

Diane and her staff's skills and attention to detail are so extraordinary that I recommend Glacier Peak Management Services unconditionally...

John S. O'Meara, Property Owner

Diane Iversen and her staff...intuitively practices what the current business publications profess to be the key to success, i.e., responsiveness, professionalism and positive attitude.

Mutual Benefit Life

Diane and her staff's responsiveness overall are absolutely wonderful. They have clearly taken an ownership attitude in dealing with my property.

Larry Jackel, Property Owner

....we value the integrity Diane and her staff has consistently exhibited in all their business and personal relations with us. This is an attribute rare today, and highly valued by us, especially since we reside far away in Idaho.

Jan M. Hunter - Chimney Rock, LLC

Diane and her staff takes the time to develop personal relationships with the tenants...which, in turn, allow them to provide us information relating to the tenant's performance and concerns that would not otherwise be available to us.