Eliana Johnson: In the Trenches With the ObamaCare Army

One group of navigators planned to sign up 5,800 people by March. So far: zero.

By

Eliana Johnson

Nov. 29, 2013 7:20 p.m. ET

Durham, N.C.

Even when the Obama administration was under the impression that the launch of the Affordable Care Act was going to work splendidly, with a first-rate website, the plan still called for "navigators" to help people sign up. Now, with the ACA website Healthcare.gov hobbled, and even many of the president's supporters grumbling that the law may need a radical rethinking, the work of the tens of thousands of these...