Welcome to the feedback forum. Here's some tips for giving your suggestions the best shot:

Search before posting: See if someone else has already posted your suggestion. If you add your support to an existing, you're more likely to bubble up the request.

Keep one suggestion to one thread: Try not to club lots of different suggestions together in one thread. Otherwise, people will get confused about what they're voting for and we might miss your feedback.

Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

I would love to see it too and also would like to see it work nicely with WHMCS 2 Factor Authenticaiton with loginshare cause currently right now any customer that has 2 factor authentication on in whmcs is unable to login to their help desk account.

Feature request: Providing at least a two factor password reset for the admin/staff accounts on Kayako hosted. For example using a cell phone number on file and sending a text to verify reset request...

Perhaps an additional option within the my.kayako.com besides creating a ticket to reset the account (setting the ticket to critical) and then still taking forever to receive a response say like over the weekend. hmmm

I agree this is long overdue. When Godaddy has text sms verify and Kayako still has nothing, its a concern about lacking a pretty basic integration of a code snippet. Google Authenticator, Duo, number of alternatives and I am surprised that this not yet a priority.

Jamie, considering that this forum is about Kayako V4 (aka Kayako Classic), it is a very bad joke to say that this is "completed" when it's available in Kayako V5 which is cloud-only. So all of us, who won't migrate to V5, are left in the dark in regard to this important security feature.

Jamie, considering that this forum is about Kayako V4 (aka Kayako Classic), it is a very bad joke to say that this is "completed" when it's available in Kayako V5 which is cloud-only. So all of us, who won't migrate to V5, are left in the dark in regard to this important security feature.

Click to expand...

I understand that if you can't upgrade to the new Kayako and to the cloud, that's frustrating - I'm sorry about that. However, most of our on-premise customers do have an ability to upgrade, and if following these threads would be interested in the new capabilities.

I understand that if you can't upgrade to the new Kayako and to the cloud, that's frustrating - I'm sorry about that. However, most of our on-premise customers do have an ability to upgrade, and if following these threads would be interested in the new capabilities.

Click to expand...

It seems fair to comment about the capabilities, I agree that it's important for customers to know that a functionality is available in the new platform. However, setting this feedback/suggestion, among others, to "COMPLETED" doesn't seem right, because this forum is about Kayako V4, not the new one.