Oversaw $110 million installed base of public telephones at numerous public & governmental sites; yielded a 22% reduction of on-going operational costs and inventory by establishing product performance metrics and installing processes that tracked and improved service reliability.

Directed activities on a nine-month, $52 million project, implementing new phone / facsimile products, including research, development, manufacture, and installation of new technology.

Led team of 50+ suppliers, developed integrated product plan, and led product development, establishing and managing product goals, forecasts, pricing, and performance targets.

Reduced fraud and improved product functionality by targeting product enhancements and collaborating with lab teams to research and develop solutions.

Branch Operations Manager, Computer Systems Division (1989 – 1991)

Created and established line operations group of 45+, including recruiting, training, and supervising, to support direct sales channel for computer products.