Black Diamond, Inc - on behalf of its subsidiary brands, Black Diamond, PIEPS and POC - is issuing a voluntary recall for all JetForce avalanche airbags in order to carry out a required firmware update.

In a limited number of cases, system malfunctions have resulted in involuntary shutdown and/or failure to deploy. These malfunctions can be resolved by a firmware update at one of our global service centers.

There have been no accidents or injuries resulting from these malfunctions.

This firmware update, and the shipping to and from our service centers, will be done at no cost to our customers. All users and retailers of first generation Black Diamond, PIEPS and POC JetForce Avalanche Airbag packs should immediately stop using and return their pack(s) using the link below.

Recall Return Procedure

Follow the instructions provided to return your pack to one of our service centers, using the provided pre-paid shipping label.

Your JetForce pack will be inspected, the firmware updated, and the pack tested to ensure proper function of the system. We'll then return the pack to you at no cost.

When updates are complete, you will receive a shipping confirmation and tracking number for the return shipment of your JetForce Avalanche Airbag pack.

We apologize for any inconvenience caused by this recall. Your safety is our top priority, and we take very seriously every issue that could compromise that safety. If you have any questions or concerns, please consult the
FAQ
below, or contact us directly at
service@jetforcerecall.com
or at 800-775-5552.