Troubleshoot Multi-User issues in QuickBooks for Mac?

Troubleshoot Multi-User issues in QuickBooks for Mac?

This article provides step by step guidelines to solve your troubleshoot multi-user issues in QuickBooks for Mac which a user face while trying to share a company file.

Fixing multi-user issues in QuickBooks for Mac

Verify that your QuickBooks server is running and the company file is shared or not.

Firstly you click on Go from an Application.

Double click on the QuickBooks server.app icon which is used by you(like 2010,2011 and so on).

Share that file if you needed:

If your file is listed under Not Shared, select that file or click on Start Sharing button.

If your file is not listed, click on “+” button in the lower left corner to add your file.

Important: Only the host Computer get the permission to install and run your QuickBooks Server app. It is also important the company file be saved on the same computer and the QuickBooks Server app installed on.

Verify that the Bonjour service is working properly on all computers or not.

Be clear the other computers using QuickBooks are seen is the Shared section.

If you are not able to see another computer then QuickBooks will not able to share the file with those computers. Bonjour needs the following ports to open 56565 TCP, 5297 TCP, 5298 TCP/UDP, and 5353 UDP.

Test your network configuration.

QuickBooks and its Server is already installed in the host computer then unplug the ethernet cable, turn off and reboot your computer. After the reboot opens your QuickBooks and tries to enabling multi-user mode. If it enables it means the problem is generated by the network hardware which provides your network access. Sometimes the hardware cannot work by the blocking the communication between QuickBooks and the QB Server.

Set up your peer-to-peer direct connection.

You also connect 2 computers together using a single ethernet cable.

Log out both computers and plug each end of the cable into a computer’s ethernet port.

When the computer starts then allow to Bonjour service to see the both computer to each other. Verify that the new Finder window and see if each computer can see the other in the Shared section.

Pick one computer as a host (note that QuickBooks Server is installed.) Open that file or enable the multi-user-mode from a file or enable multi-user mode.

Open QuickBooks in the second computer from the Shared Files Section, or open the company file.

Some important Questions to consider if you are troubleshooting multi-user issues:

Is the QuickBooks server is running when your computer goes into sleep mode?It can be happening again by changing the System Preferences: Select Application from Energy Saver. Consider that setting the computer sleep to never.

Is any of the network setting on your computer or QuickBooks server computer change?Be clear that QuickBooks Server is sharing your company file or avoid changing the network settings(Applications>System Preferences>Networking.) when the file is shared. Note if self-managing a DNS server that the correct DNS settings exist on all the workstations.

Did your computer use wifi?Your connection to the QuickBooks Server may have been loose due to a weak signal. Please use strong wifi signal or consider using an ethernet connection. We are not able to resolve your network issues caused by insufficient bandwidth or external interference.

Resources

Disclaimer

WizXpert is a team of accounting expert and Intuit® Certified QuickBooks® ProAdvisor® for certain Intuit® products. The users are free to purchase products and avail any of the customer services directly from Intuit®. Wizxpert doesn't claim to be the official representative of any of the logos, trademark and brand names of Intuit​® QuickBooks® and all these belong to their official representative. We have ensured the greatest possible care regarding the uniqueness and completeness of the information provided on this website, we do not accept any liability for it.