Postmates - Food Delivery
4+

Order Eats, Alcohol, Groceries

iPhone Screenshots

Description

Postmates is the first app to deliver whatever you want when you want it. We will deliver food from any restaurant and merchandise from any store. One of our 300,000+ Postmates will bring everything right to your doorstep. So what’s it really like?

You wake up on a Saturday morning craving some bagels so you find your favorite bakery and order it on Postmates. Those warm bagels arrive in less than 30 minutes and you realize that this was the best idea you’ve had. Ever.

Now it’s a Sunday afternoon and after a long day at the park it’s time to binge watch that new Netflix show. You literally can’t even “do” cooking because it’s 2019 and your fridge is empty. So you order a Chipotle bowl that arrives right when you need it—just like magic.

But then it’s Monday and—after a busy morning—you just don’t have time for the lunch line at Tender Greens. But you’re craving the Tuna Nicoise Salad, so you use Postmates Pickup to skip the line and grab your takeout from the counter since it’s ready right when you get there.

Left your phone charger in the office, but need to work late? It’s okay. A Postmate is coming your way with Red Bull from 7-Eleven and a charger. Should you expense the Red Bull? That’s up to you. Just remember that the delivery fee from any of our 400,000+ Partners is as low as $1.99.

Don't like delivery fees at all? Become a member of Postmates Unlimited and never pay a delivery fee on any order over $15, no questions asked. Oh, and there's a free trial waiting for you in the app right now.

Feeling the urge to download?

We get it. Because we get anything, anytime, anywhere. Go ahead and live your best life—in sweatpants, or a power suit.

What’s New

Mar 19, 2019

Version 5.0.9

Thanks for using Postmates! We update our app regularly to make ordering even faster and easier. Every update includes improvements in performance and reliability. As new features are released, we’ll highlight those for you in the app.

Here’s what you'll find in our latest update:• Some minor fixes under the hood

For the first 100 customers to enter in promo code: MARCHMADNE$$, you'll receive $0 in delivery fees on your next order.

Ratings and Reviews

4.0 out of 5

71K Ratings

71K Ratings

Mimiiemia
, 02/05/2019

Customers beware

At this point I’ve had such a terrible experience with using the app on my sister’s phone, I downloaded it on mine just to leave a review. I’m sorely disappointed. After ordering from her phone, we received the order remarkably fast (points for them there), but that’s where the pros stop. Once we opened our food, we found most of it to be made wrong, and that part of our order was not only not included but also not on the receipt. Looking back at our Order through the app, we saw we did indeed order the missing items and that we were charged for them. Immediately customer service was contacted with photos, but all we were told is we will be credited for the missing items but all they could do about the messed up food was to contact the restaurant and take precautions from it happening again. Furthermore, after checkout and payment was made you are then told about a large holding fee that you don’t get back for several days. For us that turned a $29 order to a $46 order. Big difference when you have a strict budget. I’m also concerned that my card says $46 and postmates says $45. Again very little progress with customer service. First of all why is the holding fee necessary in the first place when our transaction for the order has already gone through? Secondly why are you not informed of this BEFORE payment is made. Postmates has fantastic potential but their service clearly needs a lot of work. Perhaps I will try again later down the line...

Developer Response
, 02/08/2019

Hello - I’m sorry to hear that your experience with our service was not up to par. We’d like to review your issue again and make this situation right. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

kmc3398
, 04/29/2018

Disastrous app

Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!

Developer Response
, 05/12/2018

Hi there, kmc3398, this is not an acceptable experience and we’d like to make sure that we get this resolved for you. Please press “contact the developer” when you receive this reply and select “App review followup” from the drop-down on the "How Can We Help Form". Just let us know that you're following-up from an app review in the text. Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.

Stephadoll
, 05/04/2018

UPDATE: Unfair business... RESOLVED!

The Postmates app has cliches. I double checked to make sure my order included the special instructions, but once I tapped order now I noticed the special instructions were not on my order. When I tried tracking my order delivery the app wasn’t refreshing in real time & the GPS map was blank it didn’t show any roads. I couldn’t tell where the driver was or how long til he’d arrive. I’ve been a loyal & frequent customer of Postmates, & I feel that my issue wasn’t addressed properly, I don’t eat guacamole, I can’t eat beans & salsa that makes me sick. I don’t have money to waste on food that I don’t like or can’t eat. I don’t believe that it’s fair that I have to pay for food that I had to mostly throw away! I ended up having food delivered from another business. Since they didn’t listen to my requests & are charging me for more than I think is fair. I’m immediately deleting the Postmates app, writing a review about their unfair treatment of customers complaints, & warning everyone I can not to do business with this company! ——————————————————————————————The App has been updated now works well Postmates gave me a full refund for my incorrect order. I’d order from them again, thanks Postmates for resolving my problem.

Developer Response
, 12/04/2017

Hello - I’m sorry to hear that your experience with our service was not what you expected. We’d like to review your issue again and make this situation right. Please press “contact developer” when you receive this reply and select “App review followup” from the dropdown on the form. Once received, this will be expedited and escalated to a Senior Support Specialist. Thank you, and we look forward to working with you to get this resolved.