Delivery Information

United Kingdom

We aim to process and dispatch orders made before 3pm on the same working day. If your order is made after 3pm, or at the weekend, it will be dispatched the following working day. All UK delivery services are with well known national carriers and are fully tracked. There are some exclusions to the services we offer for certain items on site. We regret that we are not able to offer UK One-Day Tracked service or UK Click and Collect with Collect+ on any dropship brands. Dropship brands consist of Dolcis, Dunlop, Gola, Lonsdale, Lotus, Lotus Relife, Naturalizer, Norvic, Posh Wellies, Posh Jellies, Ravel, Rombah Wallace.

Service

Time (Working Days)

Price (GBP)

UK Standard Tracked

2-3

Free

UK One-Day Tracked *

Next Day

Free (on orders over £50)Or £1.99 on orders under £50

UK Click and Collect with Collect+

2

Free

* Our One-Day expedited service is typically out for delivery the next working day after postage. This service isn't a guaranteed next day service. However, 95% of our orders are delivered next day. Due to carrier restrictions we cannot provide this service to all UK postcodes, if you are in an exempt postcode the One-Day service will not be available at checkout.

International

International shipping starts at £7.99. Exact carriers, timeframes and charges vary by location. For more information please visit our delivery and returns page.

Christmas Returns

Our extended Christmas returns policy is valid from 30th September 2016. This means that you can now return orders until 31st January 2017. Normal exclusions apply.

Returns

Free UK Returns

We understand that, especially when buying shoes, there is a possibility that you may need to return them. To help you with this, we have a 30 day returns policy for all orders; and for our UK customers this is offered with free returns postage. All we ask is that the product is unworn, has only been tried on on carpeted surfaces and is in resaleable condition.

Payment Information

Payment Methods

We accept all major credit and debit cards for payment online, as well as PayPal. For even faster checkout we also offer Amazon Payments, allowing you to checkout with your Amazon account.

If you would prefer to make your order by phone, please contact us on 0330 111 1213 within office hours.

International Orders & VAT

For international orders, payment will be taken in GBP. Any EUR, USD or AUD prices shown on site are only a conversion estimate. The exact charge to your account will depend on your payment service/bank.

If you are shopping from outside the EU, the UK VAT of 20% will be automatically deducted from your order total (please be aware that your order may be subject to import customs/duty charges).