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This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

OGC show zero sign of going down this path, presumably due to British civil servants' distaste for anything that might give a voice to the masses or rock the boat no matter how lightly. But at least itSMFI are taking the first steps towards collaboration. Good on you itSMFI!

BTW readers, if the itSMFI moderators get too heavy handed, you've always got the itskeptic.org comments threads where you can freely have your say :)

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There are other online communities that discuss Service Management issues with a mind to improve the situation in an open forum.

http://sm-i.org/connections/forums/

As the Skeptic has pointed out many times, itSMF exists only to serve ITIL and OGC. What would be the point of contributing to an itSMF forum knowing that OGC will only continue to include input from vendors and their elite club members?