Quality of website

Value For Money

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period.
Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Having ordered the Cadac Pizza Stone as a Christmas present in plenty of time we received the item having been delivered to our home.
The item was badly damaged during delivery which was very disappointing.
The packaging consisted of the item packed into it's display box then into a plastic outer bag.
This was totally inadequate and offered no protection for handling during delivery.
We took the item back to our local store in cardiff who arranged a replacement to be sent to them from…
Read Full Review

Bought vouchers and decided on next day delivery rather than go to store. Didn't arrive for several days and wasn't advised wouldn't arrive next day. Complaints aspect of web-site didn't work. Once I phoned got postage back but no compensation.
Annoying as was a present and would have gone to store had I known…
Read Full Review

Hi,
Ordered a pair of wellington's recently for delivery to a European country. EU sizes are different than UK or the US. No size table was available on the order site hence confusion led that I've ordered one size to large.
Phoned customer service which explained the return policy says return postage is of full charge for the customer. Hence in my case another £35 thus half of the product price. Although the product is of good quality,needless to say that I did not return the goods for an…
Read Full Review

I ordered from go outdoors on the 27th sept and have emailed twice as my order was still saying being processed.I have been told that they are awaiting a delivery from their supplier even though the item was available in 3 stores on the website. So I wouldn't recommend them if you require your item quickly…
Read Full Review

I have used this one several pairs of shoes. It provides some protection, i.e. you see the rain drops sticking to the serfice of the shoes for a while, but they still get wet. Even after less than one hour of walking (no rain but some wet grass here and there) one pair of leather shoes got wet throughout…
Read Full Review

I ordered 2pillows needed quickly so I paid for next day delivery. Email from courier next morning stating goods were not provided when they went to collect.
I am still on holiday, without the travel pillows I needed.
Since had courier email to say goods were due for delivery while we were away.
Next day delivery was expensive and didn't. Work…
Read Full Review

You can't get this company to respond to email inquiries in a timely manner. My first attempt took a week for a response and they didn't answer my question. I asked for help in the sizing of this bike since I'm in the US and could not come into a Go Outdoors store. They responded that they could give any advice and I should go into a Go Outdoors store for sizing. If you are a US customer you will have difficulty getting the payment to go through with them. I attempted to purchase this bike…
Read Full Review

After placing and paying for the order I received emails asking me to prove I was a customer by giving previous addresses. I have ordered many vouchers off line and never been questioned for no reason what so ever…
Read Full Review

I ordered 2 chairs online. Apart from confirmation of my order I received no other communication, until I received an email informing me that they had recieved my returned goods and would process a refund.
I'd been wondering where my chairs were, so this explained that at least.
I replied to say that I had not ever received the chaors as they had not been delivered to me let alone returned them. I explained that I wanted the chairs and could they actually deliver them.
I then received…
Read Full Review

Paid extra for a next day delivery and it took 4 days to arrive! Had to call to find out where product was and what was happening. Told there had been a problem with carrier but would get item next day (Saturday). Arrived Monday!…
Read Full Review

I ordered goods online on the 12/13th July , I contacted customer services as I had not received any of my order by the delivery date to be told that one of my items had been out of stock , I had received NO email to this, had I have had I would have cancelled order and went else where as One of the items was the one piece of equipment that I really wanted when going away camping.
I emailed company and received another email back 3 days later apologising
I hope this does not happen to other…
Read Full Review

I got my purchase about 9 days after I made the it. The courier email info was incorrect stating they attempted delivery when they hadn't, leaving a call card when they hadn't and after a bunch of phone calls, delivery was rearranged for the Monday, however this didn't happen either. Unfortunately I lost faith in the info Go outdoors were giving me from the courier they choose to use and I feel that Go outdoors should be doing more to make sure they use a courier company that live up to…
Read Full Review

Service very good - no complaints.
The Sandals - poor. though comfortable at first, plastic links on the outside under the ankle bone are sharp-edged and have taken the skin off my foot- admittedly on one side only. I have tried sanding them and will see how I get on…
Read Full Review

The Jacket was a present for my grandson. He lives in a top floor flat and despite 3 attempts at delivery the item has Not been delivered. The fault must be with delivery service :-
Do they wait for door to be answered
Do they give enough time
Every time they miss delivery by minutes.
We as a family are very pleased with Go Outdoors and always buy a nd recommend you…
Read Full Review