MS10979: Microsoft Azure Fundamentals — November 19, 2018 — I really enjoyed the instructor. She explained everything clearly, was able to answer all of our questions, and has a friendly attitude. I felt at ease and free to ask any questions.

Cisco Unified Communication Manager and Unity Connection — February 9, 2018 — He was knowledgeable and presented the material, which is highly technical, in an understandable manner.

SharePoint for Office 365 End User — August 21, 2018 — Kelly made sure to ask us about situations in our jobs where we would use these skills and provided solutions for them.

Featured Services

ITILSS - ITIL® Service Strategy (SS)

The ITIL® SS (Service Strategy) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Strategy Intermediate exam as well as proving valuable knowledge that can be implemented in the workplace.

Prerequisites

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Detailed Class Syllabus

Course and Learning Objectives:

The logic of value-creation within the context of the ITIL Service LifecycleStrategic assets of an organization and their performance potential for servingFormal definitions of services suitable for planning and execution across the Service LifecycleService valuation, demand modeling, service provisioning and analysis, and business impact analysisService Portfolio Management, methods, and processes related to service management and servicesHigh-level strategies for demand management that can be supported by capabilities across the Service LifecycleHow Service Strategy is driven through and informed by other elements of the Service Lifecycle