Nielsen Norman Group
Executive Summary

Updated Dec. 11, 2000 12:01 a.m. ET

In the fall of 2000, Nielsen Norman Group sponsored a field study of WAP users in London. We gave 20 users a WAP phone and asked them to use it for a week and record their impressions in a diary. We also performed traditional usability tests with users at the beginning and end of the field study. We gave half of the users an Ericsson R320s and the other half a Nokia 7110e.

We ran this study in London because of the advanced state of the United Kingdom's mobile-phone market relative to the United States. The U.K.'s WAP...