Navigator vi launch problem

i just got the vi and it won’t boot up. I’m stuck on what looks like a charging screen for hours. Has anyone seen this? No mention or pic of this screen in the manual or from Garmin.. the battery in the pic has a question mark in it...

If I remove it from the cradle it goes dead like there is no power source and won’t do anything. I’ve pulled the battery out a couple of times thinking the connection was bad. My nav iv from my 2012 GSA boots up fine in the new cradle but doesn’t have the interface to operate with the tft screen.

If I remove it from the cradle it goes dead like there is no power source and won’t do anything. I’ve pulled the battery out a couple of times thinking the connection was bad. My nav iv from my 2012 GSA boots up fine in the new cradle but doesn’t have the interface to operate with the tft screen.