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REVIEW RESERVATION

Review, change, or cancel reservations made on Microtelinn.com. If you need additional assistance, please call 1-800-337-0050.

Hotel Reviews from Microtel guests:

We stayed here the night before our trip. The clerk was very attentive and helpful. We'd come back here again.
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We stayed here the night before our trip. The clerk was very attentive and helpful. We'd come back here again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for the five out of five rating! We are so happy to be able to share such positive feedback with our staff and we welcome you back anytime for another enjoyable stay at the Microtel Inn & Suites by Wyndham Austin Airport!
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when the manager came to check to see if room was occupied, he spoke to low and there should be a protocol for first establishing who you are so guests will not open for stran...
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when the manager came to check to see if room was occupied, he spoke to low and there should be a protocol for first establishing who you are so guests will not open for strangers. otherwise everything was top quality and I will look for this hotel on future travels.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your feedback. We appreciate you taking the time to share this review and will be sure to properly maintain the protocol for following up with our guests in the future. We look forward to seeing you again the next time you are traveling to or through Austin.
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I enjoyed my stay. I was very comfortable. The desk staff are friendly. And, the housekeeping staff work very hard.
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I enjoyed my stay. I was very comfortable. The desk staff are friendly. And, the housekeeping staff work very hard.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

It is so nice to see you enjoyed a comfortable stay with us and we thank you for the four out of five rating. We are excited to share your kind words about our front desk and housekeeping staff and we hope to welcome you back to the Microtel Inn & Suites by Wyndham Austin Airport soon!
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nice clean property. Arriving we checked in go to our room and realized no information was welcoming to our stay.
1. password for internet
2. breakfast in am
3. there should ...
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nice clean property. Arriving we checked in go to our room and realized no information was welcoming to our stay.
1. password for internet
2. breakfast in am
3. there should be info at time of arrival
**** had to get desk clerk @ 0530 am to come play with the thermostat so we could have heat
***** trying to get our day going had to wait for the staff to make her coffee before we could get our coffee to get to our class [the staff should not be making their coffee] this is out time not her's
*****then after it was so cold could not get room warm @ 5:30am the desk clerk had to come play with the thermostat
**** In am we had to get to the class we were attending but had to wait on the staff to make their cup of coffee before we could make our cup {she should had done that earlier-before it was time for the guest or wait}« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to share your review of your recent stay with us. We will be using this as a training opportunity with our front desk staff to ensure proper attention is provided to each guest and we welcome you to stay with us again for another opportunity to provide you with a better customer experience.
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Large, modern and clean rooms with lounge and desk. Staff very friendly and helpful. Excellent breakfast with hot options. Shuttle bus from/to airport ran often. Internet was ...
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Large, modern and clean rooms with lounge and desk. Staff very friendly and helpful. Excellent breakfast with hot options. Shuttle bus from/to airport ran often. Internet was quick but did need to constantly re-login. Location is 5 mins from Airport but if you want to go into town either need to walk 20 mins to bus stop or get hotel shuttle to airport and then local bus. An excellent hotel and would definitely stay again!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you so much for this five out of five rating for the Microtel Inn & Suites by Wyndham Austin Airport! We are so glad to see that you enjoyed our free hot breakfast offering as well as our convenient airport shuttle. We will absolutely be looking into our internet service per your comment and hope to correct this issue with our provider. We look forward to seeing you again the next time you are in our area!
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Found this hotel to be quite suited to our needs. The staff was excellent, the room was quite comfortable and the Hospitality Coordinator on duty (Gregg Morton) was quite help...
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Found this hotel to be quite suited to our needs. The staff was excellent, the room was quite comfortable and the Hospitality Coordinator on duty (Gregg Morton) was quite helpful in directing us to places to satisfy or food needs. Very nice visit.....Thank You !« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for this five out of five rating George! We are so happy to see that our hotel and our amenities suited your needs well. We are also excited to share your kind words of Gregg, with him. Please be sure to visit us again the next time you are in Austin!
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