Could you please give me the model number of your laptop, look under the laptop for this information there should be more info after TS. ALso, what operating system do you have? (Window XP? WIndows 7?)What I want this information for is to get the most up to date drive from here:

http://www.packardbell.co.uk/pb/en/GB/content/download

If after installing this new driver doesn't fix the problem I would suggest calling Packard Bell for repair as it would be a hardware issue at that point. You can reach them at 0871 467 0008. Let me know the outcome of the driver, or give me an update with the model so I can link you directly to your correct driver..

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