Product Warranty

Magformers is firmly committed to providing our customers with the highest quality products through authorized retailers. Magformers takes great care to make sure each magnet is safely encapsulated. We use the highest quality materials and each design is rigorously tested to ensure safety and long lasting play. All of our products meet required North American and International Standards.

To further our quality control efforts, Magformers is pleased to provide, at no extra charge to you, one (1) year of warranty protection against manufacturer defects for all Magformers products purchased from Magformers.com or from one of our authorized retailers.

Our policy is to honor our product warranty only on products purchased directly from Magformers.com or from an authorized Magformers retailer and only accompanied by a receipt or proof of purchase. Magformers products are sold in the United States through a network of authorized retailers selected by Magformers. Magformers dealers have been chosen for their ability to properly represent and sell our products. Unfortunately, Magformers products are sometimes sold by companies that are not authorized to do so. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Magformers warranty coverage.

If you purchase a Magformers product from an unauthorized dealer, if the item is not a genuine Magformers product, or if you do not have proof of your purchase, your Magformers warranty will not be valid.

If you return an item to Magformers for replacement, and that item is verified as either counterfeit or a product not manufactured by Magformers, you will be notified via e-mail or phone. If you would like the item returned to you, it will be shipped back to you at your cost.

When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, or defective. Please protect yourself and your children by ensuring that you only purchase Magformers products from Magformers.com or from authorized Magformers retailers.

The following retailers are authorized to sell Magformers products on the internet. If you are purchasing a Magformers product online, such as through Amazon, eBay or Walmart.com, please note where the product is being "shipped from and sold by," and check this list to confirm that you are purchasing from an authorized retailer: