Legacy Employee Health Plan Information

Welcome Legacy Health employees! Find information on this page about your Legacy Health medical and flexible spending account plans, as well as programs and services included with your coverage.

All of us at PacificSource are pleased to serve you and your family members!

Important Information for Your Healthcare Providers

Please give the notice, “
Legacy Employee Health Plan: Crucial Information for Providers,” to your providers. This notice informs them about sending your labs, advanced imaging referrals, and so on to only in-network Legacy providers and facilities. Your provider may not be aware that out-of-network providers and facilities are not covered under your employee health plan.

Covered services not available through a Legacy + Network provider that are medically necessary (Prior authorization from PacificSource is required before services are rendered.)

Covered services received from any licensed chiropractor, acupuncturist, or massage therapist, as well as diabetic supplies

All other services rendered by a non-Legacy + Network facility or provider for any enrolled employee and or dependent will not be covered. You should inform your provider that all laboratory tests and advanced imaging services must be provided at a Legacy Laboratory or Legacy Facility in order to be covered, unless Legacy cannot provide those
services. Please be sure to review the Legacy + Network provider list before scheduling healthcare appointments. See “Summary of Medical Benefits” in your Employee Benefits Guide for more information.

Important notice for all of our employees: As of 8/1/2018, the Legacy + and ESCN networks have been combined to include providers currently in the Legacy + area as well as Eugene, Springfield, Corvallis and Newport areas. To find a Legacy + provider, you may click on the
above find a provider link and search for a provider within the Portland Metro, Vancouver, Silverton, Eugene, Springfield, Corvallis, and Newport areas.

Once your PacificSource coverage begins, you will need to present your member ID card when you visit your doctor or pharmacy to ensure they have the correct insurance information.
Print a temporary ID card now.

Once your coverage begins, you can register for InTouch for Members, our secure member website. InTouch gives you 24-hour access to plan materials and benefits, such as your out-of-pocket maximum or limits, Explanation of Benefits (EOBs), and the status of authorizations and referrals.

You can even sign up to go paperless and receive EOBs by email. Keep in mind it may take a few weeks before your benefit summary and member handbook are available through InTouch.