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Manual Solutions

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements. Note Before you apply this hotfix, verify that all Microsoft Navision client users are logged off from the system. "All client users" includes Microsoft Navision Application Services (NAS) client users. You should be the only client user who is logged on when you implement this hotfix.

To apply this hotfix, you must have a valid license for the Solution Developer granule and for the Contact Management granule. We recommend that you assign the "SUPER" role ID to the user account in the Windows Logins dialog box or in the Database Logins dialog box. If you cannot assign this role, verify that the user account has the following permissions:

Modify permissions for the Table Object ID 5065 object.

Execute permissions for the System Object ID 5210 object and for the System Object ID 9015 object.

You do not have to have rights to the data stores unless you have to perform data repair.

To apply this hotfix, change the code in the Interaction Log Entry (5065)
table codeunit as follows.

Existing code

IF FIND('-') THEN BEGIN
IF ConfirmToggleCanceledCheckmark(COUNT,ErrorTxt) THEN BEGIN
MasterCanceledCheckmark := NOT Canceled;
IF FindUniqueAttachment AND (NOT Canceled) THEN
RemoveUniqueAttachment := CONFIRM(ErrorTxt,FALSE,Attachment.TABLECAPTION);
IF FIND('-') THEN
REPEAT
SetCanceledCheckmark(MasterCanceledCheckmark,RemoveUniqueAttachment);
UNTIL NEXT = 0
END;
END

Replacement code

IF FIND('-') THEN BEGIN
IF ConfirmToggleCanceledCheckmark(COUNT,ErrorTxt) THEN BEGIN
MasterCanceledCheckmark := NOT Canceled;
IF FindUniqueAttachment AND (NOT Canceled) THEN
RemoveUniqueAttachment := CONFIRM(ErrorTxt,FALSE,Attachment.TABLECAPTION);
SETCURRENTKEY("Entry No.");
IF FIND('-') THEN
REPEAT
SetCanceledCheckmark(MasterCanceledCheckmark,RemoveUniqueAttachment);
UNTIL NEXT = 0
END;
END
Note Always test code fixes in a controlled environment before you apply the fixes to production computers.

Prerequisites

You should apply this hotfix only if you have not installed any service packs for the version of Microsoft Navision that is listed in the "Applies to" section.

Removal information

You cannot remove this hotfix.

Restart requirement

After you have applied this hotfix and you have performed any required data repair, you must exit the Microsoft Navision client. Users must then restart their Microsoft Navision client. You do not have to restart the computer.

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Manual Solutions

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Summary: After you restore an online backup and replay the log files generated after the backup was made (allowing the Jet Engine to take the transactions in the log files and commit them to the database), not all of the data (transactions) in the log files can be found in the database.

The Event Viewer Application Log reflects that the database engine has played in the logs without logging any errors, but the data from the logs generated after the backup is not in the database. Running through the logs only takes a few seconds for each log, a fraction of the time normally required to commit a log's worth of new data to the database.

The events in the Exchange Event Viewer Application log look similar to the following:
Event Type:InformationEvent Source:ESE97Event Category:Logging/RecoveryEvent ID:106Time:

Despite all indications to the contrary, the logs are not committed to the database. The data contained in those logs must be considered lost unless it can be extracted from a restored backup or the original database.

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Method for Advanced Users

Be certain that a full online backup is made after you change the location of any database files on the Exchange Server computer. Do this regardless of whether the files are moved using Performance Optimizer (Perfwiz.exe) or through editing the registry and moving the files manually.

What Else Does SmartPCFixer Offer You?

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SmartPCFixer is designed to scan, diagnose and repair your operating system. Using it results in better optimization, manages startup and desktop, assists you with maintaining browser objects, internet options, system service, and repairs file extensions. With this arsenal of powerful, sophisticated utilities your system is tuned to run at its optimal state. Included are Easy Repair Wizard, Error Utilities, File Association fixer, Register ActiveX, Shortcuts Fixer, Winsock2 Repair toolkit, Dll Fixer and more.