CLARIFY YOUR DOUBTS

How many production hours do I get?

How do I track my project progress?

What if I am not satisfied with the output?

Do you find yourself confused and faced with challenges while hiring developers for your project? Well, it's quite natural to be full of questions when nothing but only the best will do for your project.

So, clarify all your doubts and simply find answers to all your questions from the best experts in dedicated hiring. With over 15 years of experience combining with diverse industry and domain knowledge, we have been there and done that.

See below how our unique solution addresses your hiring developer concerns and also ensures that your business venture not only takes off perfectly but also performs successfully.

Q: How experienced are the developers?

Our pool of over 350 geekshave experiences ranging from 2 to 10 years with the majority chunk being in the 4 to 7 year bracket. Further as mentioned above when you hire a single developer, you are also getting the cumulative experience of the other 349 developers behind him.

Q: What is the distinction between Veteran, Elite and Fresher developers?

Elite developers are having experience of over 4 years, Veteran developers have experience of around 2 to 4 years and Fresher developers have an experience level of around 1 to 2 years.

Q: Can we hire on-site developers from you?

Yes, you can hire on-site developers from us. The developers will continue to be employed by us but will be at your on-site location. The charges and terms governing on site developers are higher and also you have to organize their Visa /Work Permit to enable them to work in your country.
Generally such developers would need to return back to their home city once every 6 months for at least a fortnight.

Q: Do you have fluent English speaking developers?

All our employees communicate and code in English as that is the spoken and written language.

Q: How many developers can I hire at a time?

There is no upper limit to the number of developers you can hire. We have a team of over 350 highly experienced and qualified developers (and growing) for you to select from.

Q: Are the developers full-time employees or freelancers?

All the developers are full time employees of Navigators Software. We do not employ any freelancers or sub-contract our work.

Q: What is full time / monthly hiring?

In full time / monthly hiring, a developer is assigned to your project for 8 hours a day, 22 days a month.

Q: Can we hire developers on a part time basis too?

Yes, you can hire developer(s) on part time too. Besides the monthly hiring you can even hire developer(s) on a fortnight (11 days * 8 hrs) OR an hourly basis too. For detailed information and rates relating to each category, please visit our SERVICES page.

Q: How many production hours do I get every month?

In full time / monthly hiring, a developer is assigned to your project for 8 hours a day, 22 days a month and this translates to 176 production hours a month.

Q: How long do I have to wait before I get my developers?

We require a 7 -10 day turnaround time for allocating resources. However, if it's an emergency, then we can try our best to (if possible) allocate within a couple of working days.

Q: Can the developers work in my time zone?

Our developers are available and work from Monday to Friday from 10:30 AM to 8:30 PM IST (+5:30 GMT). Depending on your time zone we can customize a different time schedule for you to match your convenience.
Our Project Managers/Team Leads are generally available beyond the above mentioned time limits and they try to ensure that they have daily discussions with you.

Q: How do I know the developer is working solely on my project?

At the end of the working day, the developer/project manager will send you a detailed update which includes a list of the tasks completed by the developer(s) and the hours required for completing them. You can easily track from this as to how much work has been done by the developer. Further you can ping him/her or your designated contact person anytime on skype to check on them.

Q: How do I know Im getting the best quality of developers?

We hire our developers after a rigorous selection process. They must possess a technical degree from a recognized institute and have minimum 2-3 yrs of work experience in order to qualify for the interview process.Further being one of the leading web development companies we do attract the best talent.
Finally and most importantly when you hire a single developer, you are also getting the cumulative experience of the other 349 developers behind him. Thus you can be assured of quality developers and still if you are not satisfied or do not approve of a developer we are happy to replace him/her.

Q: The web industry has a high attrition rate. What happens if my developer leaves your organization?

You will receive an advance notification should the developer leave. As we have a huge team of over 350 developers we can immediately assign a replacement to you and he will be briefed on the intricacies of your project so that no time is lost during the transition period.
However, our developers work on a proper contractual basis, so the possibility of your developer leaving in between projects is substantially low and even if they do we have a 30 to 60 day notice period.

Q: Do you offer any discounts or special schemes on your existing rates?

If you hire more than 2 developers we provide you with a FREE Project Manager/Team Lead to supervise your project. Alternatively you can also take a FREE Tester for one month.

QUALITY & PROCESS

Q: What project management tools do you choose? How do I track my project progress?

Before commencing our project we create a detailed Microsoft Project Plan (MPP) wherein all the tasks, milestones and estimated completion time will be mentioned. You can track your project progress through this MPP. We follow the Agile Project Methodology.
We use MPP and Base Camp as our project management tools. For bug tracking besides Base Camp we even use Asana /Mantis for bug tracking depending on the clientâ€™s preference.

Q: Do you follow and have any bug tracking tools?

Yes, we use bug tracking tools like Base Camp, Asana, Mantis depending on the client's preference for our projects.

Q: Do you conduct daily scrum meeting?

Yes, the Project Manager / Team Lead conducts daily scrum meeting (we follow agile scrum process) to not only ensure daily task has been done but also allocate and discuss about the future tasks.

Q: What quality standards do you adhere to?

We are a Microsoft Certified Gold Partners and follow stringent quality standards commensurate with CMMI Level 3 standards. We have stringent processes and procedures with check and balances at each stage.

Q: Do you follow sub-versioning?

Yes, we follow sub-versioning and use tools like GIT, SVN and Big Bucket for the same.

Q: How do we test your services?

While we do not have a free testing period, businesses who want to test the waters with what we provide are recommended to either hire a developer for a smaller period through our part-time program or hourly hiring services.
Further our diversified Portfolio built over the last 15 years and client references (which you can check) are also a clear testament of our credentials. Need we say more.

Q: What if I am not satisfied with the output?

We will first try to understand as to why you are not satisfied and address the root problem. In case the developer does not meet your expectations we will provide you with a replacement.

MONITORING, UPDATES & COMMUNICATION

Q: When do you start development?

As soon as we received our signed contract and initial advance from you; we initiate the project and kick start the development process.

Q: Do you also provide Project Managers/Team Leads?

We provide you with a FREE Project Manager/Team Lead in case you hire 3 or more developers or 2 developers for at least a period of six months. The designated Project Manager/Team Lead is available on the preferred communication channels to answer your queries.

Q: How do you communicate (modes of communication)?

We have various modes of communications like Phone, Mobile, Email, Google Chat, Skype etc. and you can choose whatever you are comfortable with. Generally most clients prefer skype. We provide screen sharing through JOIN.ME wherein you can visually see or share your requirements.
We can be easily reached through any of the above modes of communication and also have an escalation model to ensure your issues are handled in a timely manner.
On request we even provide you with emergency numbers which you can use at any point of time (24x7) in case of emergent matters.

Q: Do you provide daily updates?

Yes, we provide you with daily updates of the work done and hours put in by your hired developer(s).
We also provide you with a designated URL wherein we try to upload the work done during the day so that you can review it at your convenience as well as track the visual progress.
The designated Project Manager/Team Lead (where applicable) is also available on the preferred communication channels to answer your queries and give any specific update that you may require.

Q: Anything else besides daily updates? When do I see a DEMO of my project?

Besides the daily updates and the pre-designated URL provided for you to track your work progress we give DEMOS once every week on a day that is convenient to you.
These demos are given through screen sharing software such as Join.Me. The work that is done through the entire week will be demonstrated to you then. It is essential that you give feedback on the work done at your earliest.

Q: How do I know the developer is working solely on my project?

At the end of the working day, the developer/project manager will send you a detailed update which includes a list of the tasks completed by the developer(s) and the hours required for completing them. You can easily track from this as to how much work has been done by the developer. Further you can ping him/her or your designated contact person anytime on skype to check on them.

Q: How will I communicate with the developers?

You can communicate with our developers through any of the various modes of communications like Phone, Mobile, Email, Google Chat, Skype etc.
They can be easily reached through any of the above modes of communication and we also have an escalation model to ensure your issues are handled in a timely manner.
The designated Project Manager/Team Lead (where applicable) is also available on the preferred communication channels to answer your queries and give any specific update that you may require.
Our daily progress reports are sent to you over email and we have a weekly project demo to show you the visual progress of your work. We provide screen sharing through JOIN.ME wherein you can visually see or share your requirements.

Q: Do you follow sub-versioning?

Yes, we follow sub-versioning and use tools like GIT, SVN and Big Bucket for the same.

Q: Do you follow and have any bug tracking tools?

Yes, we use bug tracking tools like Base Camp, Asana, Mantis depending on the clientâ€™s preference for our projects.

Q: Do you conduct daily scrum meeting?

Yes, the Project Manager / Team Lead conducts daily scrum meeting (we follow agile scrum process) to not only ensure daily task has been done but also allocate and discuss about the future tasks.

BILLING & PAYMENT

Q: What are the billing models and prices?

We have various flexible billing models designed to match your specific requirements.
After choosing the related technology you can then select a developer based on the desired experience level (Veteran, Elite and Fresher). Now you can hire any of these levels on either a fulltime, part time or hourly basis depending on your requirement.
For each of these categories/levels there is a separate pricing which is clearly mentioned and can be viewed on our SERVICES page.

Q: Do you offer any discounts or special schemes on your existing rates?

If you hire more than 2 developers we provide you with a FREE Project Manager/Team Lead to supervise your project. Alternatively you can also take a FREE Tester for one month.

Q: Do you offer any other sops?

Our rates are already extremely competitive and hence we generally do not negotiate on the same. However, if you hire more than one developer or for an extended period of time, we are happy to work out a special discounted rate for you.

Q: Are there any additional or hidden costs?

Q: What is the billing cycle?

You will receive an invoice every 30 days, starting from the project commencement date and based on the scheme selected.

Q: When do you start billing / development?

As soon as we received our signed contract and initial advance from you; we initiate the project and kick start the development process. The billing starts as soon as we start work on your project.

Q: Can I switch between billing cycles?

Yes, you can easily switch between billing cycles. Just let us know 15 days in advance and we will work something out to suit your needs.

Q: What are the paid / billable holidays?

There are 14 paid and billable holidays in a calendar year as per the government's statutory norms and which we need to comply with. Before project commencement, you will receive a list of all these holiday dates in the year to enable plan at your end accordingly.

Q: How do I pay?

You can make payments through bank wire transfer or credit cards. All the necessary details and instructions relating to payments will be sent to you by our accounts.

Q: Will I be billed if my developer is on leave or absent?

No, you will not be billed if a developer is on leave or absent. The billing amount will be reduced proportionately or alternatively we can extend the billing cycle by that many days.
We also provide the option of making up the lost days in the same billing cycle by getting the developer to work on non-working days. However this is only possible in case the leave/absenteeism is for 1-2 days.

Q: Will I get a refund for unused hours?

No, we do not refund for unused hours unless the same has arisen due to our negligence.

Q: Do you provide on-going support and maintenance?

Yes, we assist you with our support and offer maintenance programs. We are also happy to help and suggest any enhancement in the future.

INTELLECTUAL PROPERTY, NON DISCLOURE & SECURITY

Q: What is my Intellectual Property Rights on the work done by the developers?

You retain all Intellectual Property Rights (IPR) on the work done for you except the generic codes. Subsequent to completion of the project and receipt of our payments we transfer the files, source code and IPR to you on your pre-designated server.

Q: How secure is my business idea and information with you? How do we ensure that our IPR is protected?

It is totally secure as we maintain all necessary processes and protocol. No information is communicated, used or shared with any third parties at any point of time. We meticulously adhere to stringent security systems with all projects at our end. As mentioned above we are happy to sign a Non-Disclosure and Confidentiality Agreement.

Q: Who holds the ownership of my website/application?

You retain the full ownership of your website/application.Subsequent to completion of the project and receipt of our payments we transfer the files, source code and IPR to you on your pre-designated server.

Q: How secure is my source code and commercial secrets?

We provide a fully secure development environment with firewall, password and encryption protection to our developers. Unauthorized access to any sensitive data and commercial secrets is virtually impossible.

Q: Do you take back up of our code and data?

We regularly take back up of the code when it is on our development server. However, once the code and files are transferred to your designated server we do not keep any backups. We are however not responsible for maintaining or backing up your any product data and images unless specifically agreed upon in writing.
We do provide you with backup solutions for a nominal fee.

Q: Will you sign a Non-Disclosure & Confidentiality Agreement (NDA)?

Yes, we have no issues in signing a NDA. You can also request us for a copy of our standard NDA template. Alternatively you can also use your own agreement which our legal division will review and vet before we sign the same.

GENERAL

Q: What is dedicated hiring of developers exactly and how does it help?

With Dedicated Hiring you can hire as many dedicated developers of your desired skill and technology and for as much time as you so desire. They can be scaled up or down as per your needs and they seamlessly integrate with your own development facility and ensures expert and reliable professional services with significant cost savings (nearly 60% of your expenses).Combining the efforts and skills of a highly experienced team along with predictability of a well-documented process, our offshore dedicated teams are a perfect answer to your outsourcing worries.We become your extended and virtual back office as our developers work exclusively on your project - 8 hours per day and 22 days a month. They not only report directly to you but also provide daily updates, periodic demos and can be communicated through skype, email or phone depending on your convenience. This eliminates your need and time spent to recruit full time employees and its associated costs.

Q: Do you offer your services to small businesses and individuals too?

Yes, we do. For us all our clients are the same and receive the same attention. We offer our services to not only all types of businesses - be it small, mid-sized or large but even to individuals.
As a matter of fact our portfolio has examples of projects done for individuals, small, medium and even Fortune 100 companies.

Q: What project management tools do you choose? How do I track my project progress?

Before commencing our project we create a detailed Microsoft Project Plan (MPP) wherein all the tasks, milestones and estimated completion time will be mentioned. You can track your project progress through this MPP. We follow the Agile Project Methodology.We use MPP and Base Camp as our project management tools. For bug tracking besides Base Camp we even use Asana /Mantis for bug tracking depending on the clientâ€™s preference.

Q: Do you also provide Project Managers/Team Leads?

We provide you with a FREE Project Manager/Team Lead in case you hire 3 or more developers or 2 developers for at least a period of six months. The designated Project Manager/Team Lead is available on the preferred communication channels to answer your queries.

Q: Can the developers work in my time zone?

Our developers are available and work from Monday to Friday from 10:30 AM to 8:30 PM IST (+5:30 GMT). Depending on your time zone we can customize a different time schedule for you to match your convenience.
Our Project Managers/Team Leads are generally available beyond the above mentioned time limits and they try to ensure that they have daily discussions with you.

Q: Do you have fluent English speaking developers?

All our employees communicate and code in English as that is the spoken and written language.

Q: Will you provide any references?

Yes, references are available on request.

Q: How long do you take for development?

The duration of any project can be only determined based on its final requirements/scope. However, if you need the same developed by a certain date, we will analyze and advise if it is logically and technically possible. Then subject to your approval we will deploy the additional resources required to complete it within your desired time frame.

Q: How do you communicate (modes of communication)?

We have various modes of communications like Phone, Mobile, Email, Google Chat, Skype etc. and you can choose whatever you are comfortable with. Generally most clients prefer skype. We provide screen sharing through JOIN.ME wherein you can visually see or share your requirements.
We can be easily reached through any of the above modes of communication and also have an escalation model to ensure your issues are handled in a timely manner.
On request we even provide you with emergency numbers which you can use at any point of time (24x7) in case of emergent matters.

Q: When do you start billing / development?

As soon as we received our signed contract and initial advance from you; we initiate the project and kick start the development process. The billing starts as soon as we start work on your project.

Q: Do you offer any discounts or special schemes on your existing rates?

If you hire more than 2 developers we provide you with a FREE Project Manager/Team Lead to supervise your project. Alternatively you can also take a FREE Tester for one month.

Q: Do you offer any other sops?

Our rates are already extremely competitive and hence we generally do not negotiate on the same. However, if you hire more than one developer or for an extended period of time, we are happy to work out a special discounted rate for you.

Q: What are the paid / billable holidays?

There are 14 paid and billable holidays in a calendar year as per the governmentâ€™s statutory norms and which we need to comply with. Before project commencement, you will receive a list of all these holiday dates in the year to enable plan at your end accordingly.

Q: What if I am not satisfied with the output?

We will first try to understand as to why you are not satisfied and address the root problem. In case the developer does not meet your expectations we will provide you with a replacement.

Q: Do you provide on-going support and maintenance?

Yes, we assist you with our support and offer maintenance programs. We are also happy to help and suggest any enhancement in the future.

Q: Do you help in marketing?

Yes, we have a large internet marketing division which can also help to market your site, thereby increasing exposure and visibility to your target audience.

Q: How secure is my source code and commercial secrets?

We provide a fully secure development environment with firewall, password and encryption protection to our developers. Unauthorized access to any sensitive data and commercial secrets is virtually impossible.

Q: Will you sign a Non-Disclosure & Confidentiality Agreement (NDA)?

Yes, we have no issues in signing a NDA. You can also request us for a copy of our standard NDA template. Alternatively you can also use your own agreement which our legal division will review and vet before we sign the same.