hp-share-print-widget-portlet

hp-concentra-wrapper-portlet

HP PCs - Damage Not Covered by the HP Standard Limited Warranty

This document is for HP PCs and tablets.

When damage to your computer is not the direct result of a manufacturing defect or failure, it might not be covered by the HP Standard Limited Warranty. The HP Standard Limited Warranty does not cover the following:

Damage caused by attempts at self-repair or a non-authorized service provider

Failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance with the product information guide

Failure of, or damage caused by, any third-party products, including those that HP might provide or integrate into the HP product at your request

Any technical or other support, such as assistance with “how-to” questions and those related to product setup and installation

Products or parts with an altered or missing identification label

Choose a heading below for examples of damage that is not covered by the HP Standard Limited Warranty.

Internal damage

Internal damage not covered by the HP Standard Limited Warranty includes the following:

Damage to the motherboard

Damaged, burnt, or corroded internal components

Damage to DIMM or RAM sockets

Missing pads on the motherboard

Damage to component serial numbers

Damaged pins

Figure : Example of physical damage to the motherboard

Figure : Example of physical damage to the motherboard

Figure : Example of physical damage to the motherboard

Figure : Example of physical damage to an internal component

Figure : Example of physical damage to an internal component

Figure : Example of physical damage to an internal component

Figure : Example of corrosion on the motherboard

Figure : Example of corrosion on the motherboard

Figure : Example of corrosion on the motherboard

Figure : Example of corrosion on the motherboard

Figure : Example of scratch or cut trace on the motherboard

Figure : Example of DIMM or RAM socket damage

Figure : Example of missing pads on the motherboard

Figure : Example of missing pads on the motherboard

Figure : Example of missing pads on the motherboard

Figure : Example of missing pads on the motherboard

Figure : Example of SSD serial number label damage

Figure : Example of HDD serial number label damage

Figure : Example of HDD serial number label damage

Figure : Example of burn damage on the processor

Figure : Example of bent pins on the processor

Figure : Example of bent pins on the motherboard

Hard drive and memory damage

Hard drive or memory damage not covered by the HP Standard Limited Warranty includes the following:

Damage to the warranty seal, screw, or foil

Damage to cable connectors or ports

Damage to the panel

Figure : Example of a broken HDD warranty seal

Figure : Example of a broken HDD warranty seal

Figure : Example of an HDD with a missing screw

Figure : Example of HDD foil damage

Figure : Example of HDD cable port damage

Figure : Example of HDD cable port damage

Figure : Example of HDD cable port damage

Figure : Example of RAM PCB damage

Figure : Example of RAM PCB damage

Figure : Example of RAM PCB damage

Figure : Example of HDD PCB damage

External port damage

External port damage not covered by the HP Standard Limited Warranty includes damage to pins or ports and damage to cables.

Figure : Example of battery port damage

Figure : Example of battery port damage

Figure : Example of power cable damage

Figure : Example of power cable damage

Figure : Example of power cable damage

Figure : Example of adapter port damage

Figure : Example of adapter port damage

Figure : Example of adapter port damage

Figure : Example of adapter port damage

Figure : Example of adapter pin damage

Figure : Example of adapter pin damage

Figure : Example of adapter cable damage

Figure : Example of adapter cable damage

Figure : Example of adapter cable damage

Figure : Example of DVI port damage

Figure : Example of DVI port damage

Figure : Example of DVI port damage

Figure : Example of HDMI port damage

Figure : Example of male serial port damage

Figure : Example of VGA port damage

Figure : Example of VGA port damage

Figure : Example of PS/2 cable damage

Figure : Example of Ethernet port damage

Figure : Example of Ethernet port damage

Figure : Example of audio port damage

Figure : Example of USB port damage

Figure : Example of USB port damage

Keyboard and touchpad damage

Keyboard and touchpad damage not covered by the HP Standard Limited Warranty includes key button damage, ejected keys, and cracking.

Figure : Example of keyboard damage

Figure : Example of keyboard damage

Figure : Example of touchpad damage

External chassis, panel, hinge, and bezel damage

External chassis, panel, hinge, and bezel damage not covered by the HP Standard Limited Warranty includes damage caused by dropping and damage caused by stretching or forcing components beyond their limits.