The article below describes the issues that are fixed in Update Rollup 5 for Microsoft System Center 2012 R2 Service Manager (SCSM 2012 R2 UR5). Additionally, the article contains the installation instructions for Update Rollup 5 for System Center 2012...

[Update] The Update Rollup 5 for Service Manager 2012 R2 is now available for download - http://www.microsoft.com/en-in/download/details.aspx?id=45536
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Hi Folks, Service Manager is continuously growing and here is time for another...

When new service requests (SRs) are submitted in Microsoft System Center 2012 Service Manager (SCSM 2012), the status of the SRs does not change from "New." Additionally, corresponding workflows do not execute for other work items and the workflows...

Happy New Year, we had a record attendance of 78 attendees to our Service Manager Lync Up call for January. For this call George Wallace one of our System Center Consultants, share his free application Launch Pad for Service Manager. The Service manager...

Nicklas Halme, a Senior Consultant in Microsoft Consulting Services based in Finland, authored the article below on how to deploy the System Center 2012 R2 Service Manager (SCSM 2012 R2) console using System Center 2012 R2 Configuration Manager (ConfigMgr...

Hello everybody and a Very happy New Year to all of you.
We in the System Center team are entering the new year in a planning cycle and we would like for all of you to be part of it.
The System Center leadership team is looking to hear from all...

The Service Manager #LyncUp call came from our Reading, UK offices this time where I was joined by Samuel Erskine who was able to help me man the entries, questions and answers. It was a lot of fun to host this call with a in person “elf”...

Microsoft’s US ITSM Practice recently hosted this “Introduction to System Center 2012 Service Manager ” for customers who are looking for initial insight in the features, capabilities and selling points of Service Manager, along with...

Mihai Sarbulescu has yet again written a very detailed blog post, this time on troubleshooting the Data Warehouse. http://blogs.technet.com/b/mihai/archive/2014/11/25/service-manager-data-warehouse-troubleshooting.aspx Enjoy

I’ve recently published a blog post, describing how to rebuild a corrupt SQL Analysis database, used by SCSM 2012 R2.
http://blogs.technet.com/b/thomase/archive/2014/11/24/how-to-rebuild-your-analysis-database.aspx
A big thank you to Alex...

[Update] Hi everyone, The new System Center Service Manager Connector 3.1 for Exchange is now available with 7 new fixes! Download it from here: http://www.microsoft.com/en-us/download/details.aspx?id=45291 Please do share your views, feedback and suggestions...

Thank you for attending the November Service Manager #LyncUp call, it was well attended with 56 attendees. If you missed the call, the recording is available on my OneDrive http://1drv.ms/1r5Czkf Our November presentation started with George Wallace ...

I’ve just published a blog post on how to extract attachments from WIs and upload them to SharePoint Online, by using a SCO runbook.
Feel free to download and customize to your exact scenario.
http://blogs.technet.com/b/thomase/archive/2014...

The article below describes the issues that are fixed in Update Rollup 4 for Microsoft System Center 2012 R2 Service Manager. Additionally, this article contains the installation instructions for Update Rollup 4 for System Center 2012 R2 Service Manager...

Thanks for the great call on October 21 st . Our brief presentation had Srikanth Ranganathan and Rahul Gupta sharing and demonstrating how to use Connect to feedback and bugs to improve Service Manager. It was a lively interactive call with great sharing...

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[Update] Hi everyone, The Service Manager 2012 R2 Update Rollup 4 now available with 9 new fixes! Download it from here: http://www.microsoft.com/en-us/download/details.aspx?id=44575
Please do share your views...

Mihai Sarbulescu , Support Escalation Engineer from Romania, has written a cool blog post on troubleshooting and fixing Service Manager Data Warehouse registration issues. The blog post includes a small Tool that might solve your DW issue so if you haven...

Today System Center Service Manager 2012 Unleashed has been published. This is the second Service Manager book in the very popular Unleashed series of books from Sams Publishing.
This book is full of “why” and “how to”...

Hi folks!
My name is Filippo Seracini and I am a new PM in the Service Manager team...Nice to meet you all!!
I am super excited to announce that we are expanding the SM Agile TAP to include more members. In Feb, 2014, we announced the adoption of...

Hi folks, we know that some of you have been waiting for this announcement, so here it is!
Service Manager 2012 R2 now officially supports Service Pack 2 for SQL Server 2012. There are several important improvements available with SQL Server 2012 SP2...

~ Brian McDermott One of the beautiful things about getting the whole System Center 2012 suite rather than an individual product is how you can integrate them together to make them much more than the sum of their parts. So you may have gone and set up...

Management pack synchronization, MP sync for short, is a key component of the Data Warehouse in Service Manager. The synchronization of management packs from the Service Manager management server to the Data Warehouse (DW) is responsible for defining...

Hello I am Kathleen Wilson a Datacenter and Cloud Architect at Microsoft. We have had some organizational changes at Microsoft which has impacted this monthly call in the past and I apologize for this and I will be leading these calls moving forward....

By Larry Mosley, Senior Escalation Engineer
I was troubleshooting a new Data Warehouse Load job failure, that was particularly difficult to find the root cause of and want to share this information to help others more quickly find resolution.
I...

Hey folks, we recently had a bug come through to us via Connect informing us of a Positional Memory Issue in Service Manager. The issue was originally reported by one of our customers and impacts all 2012 versions of Service Manager.
Josh Perez...