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Disclaimer: Consistent with the IHI’s policy, faculty for this program are expected to disclose at the beginning of their presentation(s) any econ​omic or other personal interests that create, or may be perceived as creating, a conflict related to the material discussed. The intent of this disclosure is not to prevent a speaker with a significant financial or other relationship from making a presentation, but rather to provide listeners with information on which they can make their own judgments.

Unless otherwise noted below, each presenter provided full disclosure information, does not intend to discuss an unapproved/investigative use of a commercial product/device, and has no significant financial relationship(s) to disclose. If unapproved uses of products are discussed, presenters are expected to disclose this to participants.​

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Expert Faculty​​​

Kelly McCutcheon Adams, MSW, LICSW, a Director at the Institute for Healthcare Improvement since 2004, focuses on critical care and end-of-life care. She is a medical social worker with experience in hospice, nursing home, sub-acute rehabilitation, emergency department, and ICU settings. Ms. McCutcheon Adams has also served as faculty for the Organ Donation Collaborative of the US Department of Health and Human Services and for the Gift of Life Institute.​​​

Sue Butts-Dion, is a quality improvement consultant with over 20 years of management consulting experience in health care. She successfully supports clients, including hospital systems and physician practices, in planning and implementing improvement objectives. Ms. Butts-Dion's areas of practice include improvement planning, training, and group facilitation.