Telecom organizations around the globe are competing with each other to offer innovative services in order to find new ways to generate revenue and in this competitive environment, only organization with efficient and innovative approach will survive . The price war are compelling telecom / voip operators / carries to find-out new ways to generate revenue and offer new services to fulfill their customer needs .

We recently released ICTDialer Version 3.0 http:/www.ictdialer.org , an open source autodialler application based on open source CTI development framework ICTCore http://www.ictcore.org and Freeswitch, the communication engine, It has been tested on high loads successfully and will include advance features in near future . ICTDialer features Fax, SMS and Voice broadcasting .

The scope of current project is to setup Opensips and Asterisk setup with Opensips role as Registrar as well as Load balancer b/t two asterisk servers . The asterisk servers role will be as Media servers only .

Here we have listed top open souce CRM in industry, The criteria to selected protects is purely based on openness of project, community support and acceptance and stability with advance features.

SUITECRM

SuiteCRM is an open source alternative to SugarCRM and is actually based on Sugar’s open source version, SugarCRM Community Edition is l no longer supported by SugarCRM. It’s based on Open Source Sugar, but uses Open Source add-ons to make it close to, if not better than, the ‘Pay’ Sugar.”