Synergy WA Reviews

Average Customer Review

Value

4.20

System Quality

4.18

Customer Service

4.27

Installation

4.50

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One Year Follow Up Review

Customer Rating

Anon

I wasn't happy with 1 of your suppliers as I found out he told me a untruth after his visit. He asked me which solar panels and inverters others had provided quotes for and when I openly told him he discredited one of the solar panel brands as he had never heard of them before plus he then went on to tell me that mono was better than poly (I can't remember which he said was better but after reading your website after our meeting your website clearly stated this was incorrect and that both are as good as each other). He did appear to be very much a salesman and when I read up about the differences in solar panels (ie mono vs poly) I didn't follow-up with him as was immediately turned off (this was with Termico).

I was happy with the other 2 companies you referred but they could not compete with the price quoted by Synergy. I am hoping I have no problems with the installation next week...

I am happy to be contacted for further info by you but do not wish to have my feedback included on the web right now. Show additional information

Customer Rating

Value

5

System Quality

5

Customer Service

4

Installation

N/A

Customer Location

State

WA

Post Quote Information

Reason for purchase

Best PriceBest Quality System

Solar System size

5kW

Cost

$3000 to $6000

Panel Brand

Hanwha Q-Cells

Panel Rating

Inverter Brand

Fronius

Inverter Rating

One Year Follow Up Review

Yes, happy so far with the performance, though it hasn't been a year since installation more like 8 months, so will be interesting to see how it performs over winter.

Customer Rating

Value

5

System Quality

5

Customer Service

4

Installation

N/A

4.67

Anon

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

4

Customer Location

State

WA

Post Quote Information

Reason for purchase

Other:Best quality system and best warranties with the backing of a large company at same price as small contractors who could potentially go out of business and be unable to service any warranty issue

Solar System size

5kW

Cost

$3000 to $6000

4.00

David

11 April 2018

Hasn't been installed yet but the chosen supplier's product is well reputed. The chosen supplier, Synergy, is WA's electricity supplier. Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

N/A

Customer Location

State

WA

Post Quote Information

Reason for purchase

Best Service

Solar System size

4kW

Cost

$3000 to $6000

Panel Brand

Hanwha Q-Cells

Panel Rating

Inverter Brand

Fronius

Inverter Rating

One Year Follow Up Review

All going well so far. The only drawback has been the weather that hasn't lived up to forecasts.
Please note that I have used the term 'good' in my responses to your questionnaire simply as a matter of principle in that I believe there is always room for improvement. Otherwise I have no problems whatsoever with the products as installed.

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

N/A

4.00

Merrill

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

N/A

Customer Location

State

WA

Post Quote Information

Reason for purchase

Best Quality SystemOther:Felt the salesman explained the systems to us in a more detailed way, and that although the price was a little higher, they understood our needs better and were supplying a top quality system.

Solar System size

3kW

Cost

$3000 to $6000

4.33

Sharree

17 February 2018

I really didn't understand the whole which panels are best really . I had quotes ranging from $6000 to $2500 in the end I went with Synergy I know the company the service was excellent and the price middle of the road. Show additional information

Customer Location

Post Quote Information

Barry

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

N/A

Customer Location

State

WA

Post Quote Information

Solar System size

5kW

Cost

$3000 to $6000

4.00

James

30 April 2017

Thank you Finn for your input. Turned out Synergy was the cheapest which was a big surprise for me.
One of your contacts subsequently came back and indicated he may in fact have quoted a bigger system but by that time, I had committed!
Reason for N/A above is that I haven't had it installed yet! Scheduled for 19th September. Show additional information

Customer Rating

Value

N/A

System Quality

N/A

Customer Service

N/A

Installation

N/A

Customer Location

State

WA

Post Quote Information

Reason for purchase

Best Price

Solar System size

3kW

Cost

$3000 to $6000

Panel Brand

Hanwha Q-Cells

Panel Rating

Inverter Brand

Fronius

Inverter Rating

One Year Follow Up Review

Absolutely! My first bill was $1.95! Payback will be faster than I thought. If it wasn't for the transmission fee, I wouldn't be paying anything.
Will see how it goes over winter.

Customer Rating

Value

5

System Quality

5

Customer Service

5

Installation

5

5.00

Peter

10 February 2017

I was happy with the initial responses from the 2 suppliers Infinite Energy and Green Logic that contacted me through solarquotes. I had also contacted Synergy who is my electricity service provider in WA and who is also offering a solar installation service. From the extensive research I did on the SolarQuotes website and other sources into various types of solar panels, the quality panel option they offered was the one I went for. Although a slightly more expensive option than the options for comparable panels quoted by the other SolarQuotes recommended installers, I eventually settled on their option. I did get back in touch with one of the other installers and requested if they could quote on the installation of the same panel as the Synergy option, however their quote on this came in higher than Synergy.

A further advantage I felt by going with the Synergy offer was that they handled all aspects of the process from the application to Western Power (the power provider) for connection to checking eligibility for buyback rates, as well as my existing electricity account being set up ready. Being an energy service company, they already have an established customer service reputation and indicated they will be around for some time to come and take care of any future equipment warranty/maintenance issues without me as a customer having to contact individual component suppliers. Show additional information