Upgrading CUCM6.0-BE to 6.1

I have been looking to upgrade my CUCM6.0 Business Edition to 6.1 and have finally found the install media on the CCO download site.

However, there is only the CUCM6.1 DVDs, there is no option for Business edition. The files are UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2 and ""_part2of2.

Does BE use the same install media, or is there a separate install media that I need so Unity Connection is upgraded as well. Do I just download the Unity Connection media separately and upgrade that after?

It is standard methodology for Cisco Systems to perform system-wide testing of the Cisco Unified Communications family of products, supplementing the product-level testing performed on each Cisco Unified Communications product. This document provides release notes for the testing conducted on systems composed of the following types of components:

Re: Upgrading CUCM6.0-BE to 6.1

Hi Chris,

I wish that I had a clear answer for this but sadly I don't. In all the release notes the versions 6.0, 6.0(1) and 6.0(1a) are interchanged at will. We do know that your version is the original or FCS (First Customer Ship) version and not 6.0(1a). I would contact TAC to clarify or do the intermediate upgrade to 6.0.1.2000-4 (6.0(1a)) just to be safe.

Re: Upgrading CUCM6.0-BE to 6.1

Good Luck... I did perform an upgrade after I found documentation for BE that talked about the upgrade. It does work but now TAC is tellig me that you cannot upgrade BE. Plus I am having issues with my Presence server now. Here is the reply from TAC (I think they are wrong and I have escaled this to many internal levels at Cisco):

I was just finishing with the tests on my server. Some interesting stuff

here:

- BE was not intended to be upgraded by any mean. This was meant to be just

as a fresh install (at least at the moment). That's why there are no upgrade

documents on CCO. I researched more on this, and actually found out that

currently it is not supported to do an upgrade of a BE box.

Please refer to the following:

"The Cisco Unified Communications Manager Business Edition offering is for

new installations only. There is no migration to or from the Cisco Unified

Re: Upgrading CUCM6.0-BE to 6.1

TAC finally came up with some answers. Yes you can upgrade using the same files for CUCM and CUCM BE, but they insist there is no Unity Connection upgrade to 2.1.1, and ony 2.1.0 is the latest version available. That is unfortunate since all the release notes and install guides reference version 2.1.1 (which does not exist - or does it?)...

Our CAM is only able to help up push these matters up the chain. I have tried every route to escalate the case, but to no avail. This is not the first time I have had these issues with TAC. The PDI helpdesk is no merit to our business either...

The best answers come from the Aussies. They are always able to get the answers I need. Unfortunately, I am in the US EST time zone.

I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
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