actually i was just cruisin n purusin through the pages thinkin gg/owner would just refund / correct problem n keep it movinuntil i saw thread "BUYERS BEWARE" thread then on page3 / post no.8 SSuperStar posted gg/owners' email response which was NASTY! it dawned on me, i'd considered buying from her yet passed & bout 600.00 dollars is what id spend BUT not to be SWINDLED!

ok so she is rectifying the situation by refunding all of my money.....

******,

Thank you for finally apologizing! Thanks all I ever really wanted in the
1st place..honestly. I totally understand you being passionate about your
business. I feel you on this because I am a business owner myself, but please
take this small piece of advise away from this whole ugly experience! When I was
in franchise training for my business they taught us that if we ever have a
small dispute with a customer, work with them to find some type of happy medium
as quickly as possible even if it ultimately means refunding their money (and in
the business I'm in that would mean I did all the work and lost money) because
at the end of the day it will be detrimental to your business for that customer
to leave dissatisfied. A dissatisfied customer will almost always tell people
about a bad customer experience they had which in turn will hurt your business!

I'm so sorry that things got so ugly so fast and I will definitely let
everyone that I have voices my opinions to know that you did rectify the
situation!

As for the Cambodian hair...I just mailed it back to the address that was
on the package about an hour ago...on *** ******* ****. The USPS tracking number
is: 03122120000106170170.
Thanks for your cooperation!!

Somewhere in the midst of all of this it has dawned
on me that this is all very counterproductive and my time and efforts could and
should be better spent elsewhere as neither side seemed satisfied with
everything that had transpired. I never relinquished accountability for the
issues incurred with the Cambodian sale and wanted to make things right for
customers as they were excited about the hair. I have always understood and
accepted that people who encountered issues with their hair would feel
disappointment from how this situation turned out. It is for this reason that I
immediately committed myself to moving quickly to getting these issues fixed and
replacing hair so that those who participated in the sale could receive what
they'd expected and waited for. It seemed unsatisfactory to have people wait
weeks for hair only to end up "empty handed", as a refund would be appreciated,
but for the wasted time and anticipation, there was nothing to show for it. The
point of replacing the bundles was to be redeeming but also to be consistent and
fair in the handling of the situation for everyone. But apparently this is a
resolution that you have met with complete unwillingness and therefore I will be
issuing you a refund for the Cambodian hair in addition to the Russian
hair.

I
have started the process for the refund for your Russian hair, so you should see
the funds hit your account within the next business day or the following after
the Thanksgiving holiday. The system automatically sends you an email informing
you that a refund is processing. If you do not receive this email, please let me
know and I will forward verification of the impending refund to you.

In
terms of your Cambodian hair, you may return it to the following address:

****
******** **** ***

*******,
** *****

Please
send the package back with delivery confirmation so that I may track it and make
sure that I receive it. Upon receiving the package, you will be issued a
refund.

I'm mad I paid like 40$ for express 3days shipping to Canada ans the tracking number isn't working.She said she shipped it on nov 11th and I want to believe her but this is getting too long. I paid more then 400$,waited for a month and a half and will MAYBE receive some sh*tty hair !!

She did me the same way...emailed me a tracking number that didn't work for like 3 days...

She has now stopped responding to me at all..she must really need that $625.99! I'm taking the proper steps to get my $$ back..I will pray about it and let it go! This was going to my Thanksgiving hair too but guess who came through for me...my dam ARJ.UNI...never again will I stray away!

Well the tracking number it's still not working 9days after it was shipped!I contacted her and she said that the 3-5 days shipping is not guaranteed.She said she will replace it if I don't receive it...So I'll have to wait by the end of the week.Then she'll replace it next week it's gonna take another 5 days to receive it. Lord Can't believe it will be 2months when i'll get some regular chinese hair!

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