Mobile

Troubleshooting

On older browsers or devices with WebGL disabled, models are displayed with an image-based fallback that gives a 360° turntable view of the model.

If you run into problems, make sure your graphics driver and browser are up-to-date. If that doesn’t help, try one of the other browsers listed above. http://get.webgl.org/ is a good place to start troubleshooting.

Sometimes, your browser may disable WebGL based on your GPU. If you are using a compatible browser, but you see an incompatible warning or the viewer performs very badly, try forcing the browser to use your GPU:

Safari Cookies

Safari's default handling of cookies from iframes can have undesirable effects on embedded models. If you experience issues entering a private model's password, liking a model, or downloading a model from inside an embed, check your Safari preferences: