Delivery Change Request

Description

With Delivery Change Request, you as the receiver, can request that UPS change the original delivery instructions for your shipment after the first delivery attempt via phone or the Web. UPS will perform one of the following actions:

Will Call: Hold the shipment for pickup

Deliver to Another Address: Reroute the shipment to a new address

Reschedule Delivery: Hold the shipment for delivery on a future date

Return to Sender: Return the shipment to the shipper (not available in Puerto Rico)

A fee is assessed for all types of requests except for Will Call and Return to Sender. You will only be charged if your intercept request is completed.

Terms of Service

Available for package deliveries within the U.S. and Puerto Rico, excluding UPS Express CriticalSM service