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Car hire

Hiring a car for a holiday can be a great way to get around. But tempers can fray if you get to your destination to find the car you booked isn't what you get. Or if you're hit with extra charges. We explain your rights.

If your car is not provided you can also claim from your credit card provider under the Consumer Credit Act. You can use the letter below as a template.

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Join our campaign & help us reach 125,000 signatures

Two thirds of us think that companies use fees or charges to trick us into thinking that the cost is cheaper than it is. We're calling for all financial fees and charges to be upfront, fair and easy to compare. We want companies to take action and the Government and regulator to conduct a thorough review.