Operations Manager (New Zealand)

Introduction

OutBeyond is a leading youth leadership and development organisation specialising in delivering travel, community service and outdoor education programs to student groups in Australia and abroad. As such, we require some truly amazing people to join our family! We have adopted a friendly and welcoming culture that encourages your own creativity, ideas and opinions.

Our vision is to be the leading Australasian experiential travel provider that schools prefer, parents trust, and young people remember forever, through providing safe, student-led experiences in outdoor, educational and recreational environments. Our core business is to provide school camps, study tours, leadership programs, holiday camps, outdoor education programs and Duke of Edinburgh programs to schools, education organisations and community groups.

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Position Summary

The Operations Manager (New Zealand) is a new role which has been developed to enable our New Zealand strategic plan to come to life and for our growth ambitions to be achieved. The applicant should be interested in business and administration and have a passion for developing and implementing new business initiatives and ideas.

You will be responsible for growing the New Zealand customer base as well as the program delivery requirements managing the day to day operations of the business within New Zealand. The role is suited to individuals with a high level of attention to customer service and customer experience, attention to detail, meticulous management skills, sales and marketing experience, logistics and delivery of tours and educational travel programs, and a passion for developing and growing successful businesses.

The position is suited to teachers or tourism professionals with at least 2 years’ experience, and requires applicants to be enthusiastic, energetic, demonstrate charisma and passion when it comes to working in travel and outdoor settings with young people. The position requires some flexibility with working hours, the ability to travel to and work in program delivery destinations across New Zealand, visit customers and client schools, and establish and nurture delivery partners/suppliers.You must have some experience in education or travel.

You will need to take initiative in creating new programs, supplier partners, itineraries, programming curriculum and have a foundational understanding of theNew Zealand education system, NZ Tourism industry and program delivery locations/sites to ensure that we deliver safe, student-led outstanding customer experiences inline with our company mission.