Preparing to travel

Infants and children

Infant fareYoung guests below 2 years old, on the date of travel, are classified as infants. If travelling on their 2nd birthday, a child fare should be booked.

If known at the time of travel that the infant would turn to a child on the return flight, a combination of infant and child ticket should be booked through our offices.

Notes:

Age classification will apply on the date of travel and not at the time of booking.

Fare rules apply for refunds.

Infants do not have their own seat unless a child’s fare is purchased for them.

Each adult, travelling as part of the family, can only be responsible for one infant.

Child fareYoung guests from 2 years old and below 12 years old, on the date of travel, are classified as children. If travelling on their 12th birthday, an adult fare should be booked.

If known at the time of travel that the child would turn to an adult on the return flight, a combination of child and adult ticket should be booked through our offices.

Notes

Age classification will apply on the date of travel and not at the time of booking.

Fare rules apply for refunds.

Different rules and procedures are applied to children travelling on their own as Unaccompanied Minors.

Bassinets and meals

Baby Bassinets (pre-booked)All of our aircraft are fitted with baby bassinet positions where a specially designed carry-cot can be installed for use by a small child or infant. They have been carefully designed to accommodate infants below 10 months old and weighing less than 10kg. They are available on a first-come, first-served basis in Economy Class and Business Class so please book early to reserve one.

For safety reasons, they can only be used once the aircraft is airborne and seat belt signs have been switched off. If the aircraft experiences turbulence and the seatbelt signs have been switched on, infants must be removed from the bassinet and secured on their adults lap using the infant seatbelt.

Baby and child meals (pre-ordered)Request your baby or child's meal at the time of booking or 24 hours before departure. Preferred meals will not be available onboard unless you have pre-ordered.

Car-type seats for children

Safety first

All children (above 2 years) require their own seat and must be
secured whenever the seatbelt signs are on. Infants (below 2 years) may be
carried on the lap of an adult and will be provided with special seatbelts.

Children (over 6 months and up to 36 months) may use certain
approved car-type seats in conjunction with an aircraft seat provided that the
appropriate child fare has been purchased.

Standards and requirements

The child must be
secured in the seat and accompanied by a responsible adult in an adjacent seat
for take-off and landing.

The seat must meet the
following standards:

Forward facing or rear
facing type with the proper harness that can be strapped to a seat by the use
of a lap belt only.

Rearward facing seats
are restricted to infants from 0 to 6 months weighing less than 10 kg and
allowed in First or Business Class only. They are not in allowed in Economy
class due to seat pitch limitation (hampering the seat recline of seat in
front).

Must be in good
condition and show no signs of damage.

The car seat harness
must have a single release type and must secure the infant's lap, torso and
crotch.

You shall be
responsible to complete the appropriate installation as per the manufacturer’s
instructions and restrictions (occupant weight, height, age, seat direction,
etc) displayed on the label attached to the device.

Hints & tips

What to pack before flying

When travelling with children, it’s important to plan ahead. Think about everything you might need and pack your hand baggage accordingly.

However, don’t overload and pack everything in one bag, otherwise items might be hard to find.

A few games, books or a small gift like a new toy to keep your child occupied

One extra feed/meal for your baby to cover unexpected delays

Wet wipes for cleaning sticky hands and faces

Sweets to suck or chew when the air pressure changes

Your child’s favourite cuddly toy or blanket

Your own baby milk/formula and preferred baby food

A change of clothes or bring layers as the temperature onboard may vary