Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours.

Hello, I did not understand the possibility of using custom domains. I do not have a domain at the moment; if I upgrade to the premium version, can I create one with Tutanota or should I already own it? Thank you very much

I am signed i to my Tutanota email account on my computer, and Nowhere can I find ay way to access, or any reference to, a "recovery code". I tried changing my password in the hope that I would be offered access to a recovery code, but it didn't happen. I really like Tutanota, and this "recovery code" is a great idea, but you seem to be claiming to offer a "service" which Does Not Exist! If it does exist, why not make it available to current users?

I get the message "Could not reach server, looks like you are offline. Please try again later." when I try to login. I have internet connection so the message is not technically correct and misleading.

Could you:
2) Tell me why I cannot login in my email?
1) Update the message so that the real reasons for not being able to login is displayed?

"Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours."

I'm cancelling my account. You just wasted a perfectly good email address that can't be re-used.

It is frustrating since need communicate a lot with someone and just signed up. If I am time limited please,give directions so can plan number of emails a day can send and tell me if this is just restriction for new accounts.

You will receive this message if our anti-spam algorithms have picked up on your account for sending out spam. Our algorithms depend on various factors to protect Tutanota from being abused by spammers.

We improve our anti-spam algorithms continuously. If your account has been picked up by accident, please let us know your account name via email so that we can improve our algorithms.

I have a problem sending mail. I have only 9 contacts in total, there was a problem to send there 9 mails, now I'm unable even to respond. System writes me "It looks like you exceeded the number of allowed emails"

Hello, i really want to use your services because i am a huge supporter of your ideas but, when i try to create an account a textbox appears saying: ''Registration is temporarily blocked for your IP address to avoid abuse. Please try again later or use a different internet connection.''
I am from Brazil and i tried using Firefox and Chrome and both give me the same message. Please help!

Hi there,
we only block a very small amount of IP addresses due to excessive spamming. All other IP ranges are only rate limited. Please contact us and provider your ip address at support@tutao.de, if signing up does not work for you permanently.