Telephony Features Available for Cisco Unified IP Phone

After you add Cisco Unified IP Phones to
Cisco Unified Communications Manager, you can add functionality to the phones.
The following table includes a list of supported telephony features, many of
which you configure by using Cisco Unified Communications Manager
Administration. The Configuration Reference column lists
Cisco Unified Communications Manager documentation that contains configuration
procedures and related information.

For more information about using most of these features on
the phone, see the
Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco
Unified Communications Manager (SCCP and SIP).

Note

Cisco Unified Communications Manager Administration also provides
service parameters that you can use to configure various telephony functions.
For more information on accessing and configuring service parameters, see the
Cisco Unified Communications Manager Administration
Guide. For more information on the functions of a service, click on the
name of the parameter or the question mark help button in the Service Parameter
Configuration window.

Table 1 Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration reference

Abbreviated Dialing

A user can configure up to 99 speed-dial entries.
Speed-dial entries that are not assigned to the speed-dial buttons on the phone
are used for abbreviated dialing. When a user starts dialing digits, the
AbbrDial softkey appears, and the user can access any
speed-dial entry by entering the appropriate index.

Creates a conference by joining together existing
calls that are on a single phone line.

For more information, see the
Cisco Unified IP Phone 7906G and 7911G User Guide for
Cisco Unified Communications Manager.

Agent Greeting

Allows an agent or administrator to create and play a
prerecorded greeting automatically at the beginning of a call, such as a
customer call, before the agent begins the conversation with the caller. An
Agent can prerecord a single greeting or multiple ones as needed and create and
update them.

When a customer calls, both callers hear the
prerecorded greeting. The agent can remain on mute until the greeting ends or
answer the call over the greeting.

All codecs supported for the phone are supported for
Agent Greeting calls.

To enable Agent Greeting in the Cisco Unified CM
Administration application, choose
Device > Phone,
locate IP Phone that you want to configure. Scroll to the Device Information
Layout pane and set Built-in Bridge to
On or
Default.

If Built-in Bridge is set to
Default, in the Cisco Unified CM
Administration application, choose
System > Service
Parameter and select the appropriate Server and
Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set
Built-in Bridge Enable to
On.

Any Call Pickup

Allows users to pick up a redirected call via the CTI
application, on any line in their call pickup group, regardless of how the call
was routed to the phone.

For more information, see the Cisco Unified
Communications Manager Features and Services Guide,
"Call Pickup" chapter.

Audible Message Waiting Indicator

A stutter tone from the handset, headset, or
speakerphone indicates that a user has one or more new voice messages on a
line.

Note

The stutter tone is line-specific. You hear it only when
using the line with the waiting messages.

Allows the phone user to choose from matching numbers
in the Placed Calls log while dialing. To place the call, the user can choose a
number from the Auto Dial list or continue to enter digits manually.

No configuration required.

Automatic Port Synchronization

When the Cisco Unified CM administrator uses the
Remote Port Configuration feature to set the speed and duplex function of an IP
phone remotely, loss of packets can occur if one port is slower than the other.

The Automatic Port Synchronization feature
synchronizes the ports to the lowest speed among the two ports, which
eliminates packet loss. When automatic port synchronization is enabled, Cisco
recommends that both ports be configured for autonegotiate. If one port is
enabled for autonegotiate and the other is at a fixed speed, the phone
synchronizes to the fixed port speed.

Note

If both the ports are configured for fixed speed, the
Automatic Port Synchronization feature is ineffective.

Note

The Remote Port Configuration and Automatic Port
Synchronization features are compatible only with IEEE 802.3AF Power of
Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not
compatible. Enabling this feature on phones that are connected to these types
of switches could result in loss of connectivity to Cisco Unified CM, if the
phone is powered by PoE.

Prevents users from transferring an external call to
another external number.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"External Call Transfer Restrictions" chapter.

Call Chaperone

Allows an authorized Chaperone user to supervise and
record a call.

The Call Chaperone user intercepts and answers the
call from the calling party, manually creates a conference to the called party,
and remains on the conference to supervise and record the call. Cisco Unified
IP Phones that have the Call Chaperone feature configured on them have a Record
softkey. The Call Chaperone user presses the Record softkey to record a call.

For chaperoned calls, an announcement is played or
spoken by one of the participants at the start of the call. An announcement
will alert later participants in the call that the call is being recorded.

The Call Chaperone feature is supported only with
External Call Control, which allows Cisco Unified Communications Manager to
route audio and video calls to a route server that hosts routing rules.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Control" chapter.

Call Display Restrictions

Determines the information that displays for calling
or connected lines, depending on the parties who are involved in the call.

Detects and prevents Call Forward All loops. When a
loop is detected, the Call Forward All configuration is ignored and the call
rings through.

For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.

Call Forward All loop Prevention

Prevents a user from configuring a Call Forward All
destination directly on the phone that creates a Call Forward All loop or that
creates a forward chain with more hops than the existing Forward Maximum Hop
Count service parameter allows.

For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in
cases where the CFA target places a call to the CFA initiator. This feature
allows the CFA target to reach the CFA initiator for important calls. The
override works whether the CFA target phone number is internal or external.

For more information, see the
Cisco Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.

Call Park

Places the call on hold so that anyone connected to
the Cisco Unified Communications Manager system can retrieve the call.

Note

If you are using the Park softkey, avoid configuring the
Directed Call Park feature. This prevents users from confusing the two Call
Park features.

Allows users to redirect a call that is ringing on
another phone within their pickup group to their phone.

You can configure an audio or visual alert for the
primary line on the phone. This alert notifies the users that a call is ringing
in their pickup group.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup Configuration" chapter.

Call Recording

Enables recording of an active call. The user might
hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP Phones. The connected
parties might also hear an audible alert tone that indicates the call is
secured and is being recorded.

Note

When an active call is being monitored or recorded, you can
receive or place intercom calls; however, if you place an intercom call, the
active call will be put on hold, which causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring
session, the party whose call is being monitored must resume the call.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Monitoring and Recording" chapter.

Call Waiting

Receives a second incoming call on the same line
without disconnecting the first call.

For more information, see the
Cisco Unified Communications System Guide,
"Understanding Directory Numbers" chapter.

Enables users to sign into their directory number
from any Cisco Unified IP Phone.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility" chapter.

Cisco Extension Mobility Change PIN

Enables a user to change the PIN from a Cisco
Unified IP Phone. The PIN can be changed by:

Using the Change
Credentials service of a Cisco Unified IP Phone

Using the
ChangePIN softkey on the Extension Mobility logout
screen

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility" chapter.

Cisco Extension Mobility Cross Cluster

Enables a user configured in one cluster to log into
a Cisco Unified IP Phone in another cluster.

Users from a home cluster log into a Cisco Unified
IP Phone at a visiting cluster.

Note

Even though the Intercom feature works with Cisco Extension
Mobility (EM), it cannot be used with Extension Mobility Cross Cluster (EMCC)
because the feature must be enabled with a real phone device. The Intercom
feature cannot be enabled with EM profiles.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Extension Mobility Cross Cluster" chapter.

Client Matter Codes (CMC)

(SCCP phones only)

Enables a user to specify that a call relates to a
specific client matter.

Note

If you are using this feature, you must disable Enbloc
dialing. See the "Enbloc Dialing" row in this table for details.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Client Matter Codes and Forced Authorization Codes"
chapter.

Conference

Allows a user to
talk simultaneously with multiple parties by calling each participant
individually. Conference features include Conference, Join, cBarge, and
Meet Me.

Allows a
non-initiator in a standard (ad hoc) conference to add or remove participants;
also allows any conference participant to join together two standard
conferences on the same line.

The Advance Adhoc Conference service
parameter, disabled by default in Cisco Unified
Communications Manager Administration, allows you to enable these features.

Note

Be sure to inform your users whether these features are
activated.

Control Default Wallpaper

Administrators can specify the default background image file for the phone in the Cisco Unified Communication Manager administration console. The image is set as the background image only if the administrator has disabled the Enable End User Access to Phone Background Image Setting checkbox.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide, "Common Phone Profile Configuration" chapter.

Computer Telephony Integration (CTI) Applications

A computer telephony integration (CTI) route point
can designate a virtual device to receive multiple, simultaneous calls for
application-controlled redirection.

For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"CTI Route Point Configuration" chapter.

Default Audio Path Support

Allows the user to press Answer or a Line button for, and redirect the call to, the last audio path used, by default.

No configuration required.

Device Invoked Recording

Provides end users with the ability to record their telephone calls via a softkey.

In addition, administrators may continue to record telephone calls via the CTI User Interface.

Allows a user to direct an active call to an
available directed call park number. After pressing Transfer, the user dials
the directed call park number to store the call.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Park and Directed Call Park" chapter.

Directed Call Pickup

Allows a user to answer a call that is ringing on a
particular directory number.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.

Direct Transfer

Joins two established calls (calls that are on hold
or in connected state) into one call and drops the feature initiator from the
call. Does not initiate a consultation call and does not put the active call on
hold.

For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.

Enbloc Dialing

(SCCP phones only)

Enables SCCP to send all digits of a
phone number simultaneously. This feature must be disabled if either Forced
Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used.

Users can customize how their phone indicates an
incoming call and a new voice mail message.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Custom Phone Rings" chapter.

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur
during the ringing-in state of a call, or no audible or visual notifications of
any type occur.

You can configure the phone to have a softkey
template with a DND softkey.

The following DND-related parameters are
configurable in Cisco Unified Communications Manager Administration:

Do Not
Distur: This checkbox allows you to enable DND on a per-phone basis. Choose
Device > Phone > Phone
Configuration.

DND Option: Choose
"Call Reject" (to turn off all audible and visual
notifications), or
"Ringer Off" (to turn off only the ringer). DND Option
appears on both the Common Phone Profile window and the Phone Configuration
window (Phone Configuration window value takes precedence).

DND Incoming Call
Alert: Choose the type of alert, if any, to play on a phone for incoming calls
when DND is active. This parameter is located on both the Common Phone Profile
window and the Phone Configuration window. (Phone Configuration window value
takes precedence).

For more information, see the Cisco Unified Communications Manager Features
and Services Guide,
"Do Not Disturb" chapter.

EnergyWise

EnergyWise is also known as Power Save Plus. When
your network contains an EnergyWise controller, you can configure these phones
to sleep (power down) and wake (power up) on a schedule to reduce your power
consumption.

If you are using this feature, you must disable Enbloc
dialing. See Enbloc Dialing in this table for details.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Client Matter Codes and Forced Authorization Codes"
chapter.

Group Call Pickup

Allows a user to answer a call that is ringing on a
directory number in another group.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Call Pickup" chapter.

Help System

Provides a comprehensive set of topics that appear
on the phone screen.

No configuration required.

Hold/Resume

Allows the user to move a connected call between an
active state and a held state.

No
configuration required, unless you want to use Music On Hold. See "Music On Hold" in this
table for information.

See also "Hold Reversion"
in this table.

Hold Reversion

Limits the amount of time that a call can be on hold before
reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a
single ring (or beep, depending on the new call indicator setting for the
line). This notification repeats at intervals as long as the call is not
resumed.

A call that triggers Hold Reversion also displays an animated
icon in the call bubble and a brief message on the status line.

You can configure call focus priority to favor incoming or
reverting calls.

For more information about configuring this feature,
see the
Cisco Unified Communications Manager Features and
Services Guide,
"Hold Reversion" chapter.

Hold Status

Enables phones with a shared line to distinguish
between the local and remote lines that placed a call on hold.

No configuration required.

Hunt Group Display

Provides load sharing for calls to a main directory
number. A hunt group contains a series of directory numbers that can answer the
incoming calls.

When an incoming call is offered to a directory
number that is part of the hunt group, this feature displays the main directory
number in addition to the calling party.

Allows a user to transfer a ringing, connected, or
held call directly to a voicemessaging system. When a call is diverted, the
line becomes available to make or receive new calls.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Immediate Divert" chapter.

Immediate Divert—Enhanced

Allows users to transfer incoming calls directly to
their voice messaging system or to the voice messaging system of the original
called party.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Immediate Divert" chapter.

Intelligent Session Control

Reroutes a direct call to user's mobile phone to the
enterprise number (desk phone). For an incoming call to remote destination
(mobile phone), only remote destination rings; desk phone does not ring. When
the call is answered on their mobile phone, the desk phone displays a Remote In
Use message. During these calls, users can make use of various features of
their mobile phone.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Cisco Unified Mobility" chapter.

Join

Allows users to initiate an ad hoc conference
using
Join softkey.

Join does not create a consultation call and does
not put the active call on hold. Join can include more than two calls, which
results in a call with more than three parties.

For more information, see the
Cisco Unified Communications Manager System Guide,
"Cisco Unified IP Phones" chapter.

Log Out of Hunt Groups

Allows users to log out of a hunt group and
temporarily block calls from ringing their phone when they are not available to
take calls. Logging out of hunt groups does not prevent non-hunt group calls
from ringing their phone.

For more information, see the
Cisco Unified Communications Manager System Guide,
"Understanding Route Plans" chapter.

Malicious Call Identification (MCID)

Allows you to report a call of a malicious nature by
requesting that Cisco Unified Communications Manager identify and register the
source of an incoming call in the network.

To dial the + sign, the user needs to press and hold
the
star (*) key for at least 1 second. This applies to dialing the
first digit for an on-hook or off-hook call only.

No configuration required.

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager
administrator can configure a phone number that the Cisco Unified IP Phone
dials as soon as the handset goes off hook. This can be useful for phones that
are designated for calling emergency or
"hotline" numbers.

You can assign features to line
buttons. Softkeys normally control these features; for example, New Call, Call
Back, End Call, and Forward All. When the administrator configures these
features on the line buttons, they always remain visible, so users can have a
"hard" feature. For example, a hard New Call key.

Provides a secure (encrypted) connection between two
phones. A security tone plays at the beginning of the call to indicate that
both phones are protected. Some features, such as conference calling, shared
lines, Extension Mobility, and Join Across Lines are not available when
protected calling is configured. Protected calls are not authenticated.

Allows users to use the
QRT softkey on a phone to submit
information about problem phone calls. QRT can be configured for either of two
user modes, depending upon the amount of user interaction desired with QRT.

Allows the administrator to configure the speed and
duplex functions of the phone Ethernet ports remotely by using Cisco Unified CM
Administration. This enhances the performance for large deployments with
specific port settings.

Note

If the ports are configured for Remote Port Configuration in
Cisco Unified CM, the data cannot be changed on the phone.

Identifies the ring type used for a line when a
phone has another active call

For more information, see the
Cisco Unified Communications Manager Administration
Guide,
"Directory Number Configuration" chapter.

Ringer Volume Control

The Ringer Volume Control feature enables you to control the
minimum ringer-volume setting and adjust the minimum volume level for the
ringer. Individual users cannot make the changes to the minimum ringer-volume
setting.

When a user presses the minus (–) side of the Volume button to
reduce the ringer volume in an on-hook state, the volume decreases only to the
configured minimum volume-level setting. When the minimum volume level is
reached, no status message appears.

After a system restart, the minimum ringer volume
resets to the minimum ringer-volume setting that is received from the
configuration file. If you configure a new minimum volume level after the last
startup and the end user had previously set the minimum ringer volume lower,
the ringer volume will be set to the minimum value from the configuration file,
not to the level set by the user.

This feature does not apply to handset, speaker, and headset
volumes during calls.

Ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.

No configuration required.

Secure and Nonsecure Indication Tone

When a phone is configured as secure (encrypted and
trusted) in Cisco Unified CM, it can be given a
"protected" status. After that, if desired, the protected
phone can be configured to play an indication tone at the beginning of a call:

Allows secure phones to place conference calls by
using a secured conference bridge.

As new participants are added by using Confrn, Join,
cBarge, Barge softkeys or Meet Me conferencing, the secure call icon displays as
long as all participants use secure phones.

The Conference List displays the security level of
each conference participant. Initiators can remove nonsecure participants from
the Conference List. Noninitiators can add or remove conference participants
if the AdvanceAdhocConference parameter is set.

Allows you to use the Cisco Unified IP Phone
Services Configuration menu in Cisco Unified Communications Manager
Administration to define and maintain the list of phone services to which users
can subscribe.

For more information, see the
Cisco Unified Communications Manager Administration Guide.

Session Handoff

Allows users to switch calls from a mobile phone to
Cisco Unified devices that share the same line. Handsets on all the devices on
the shared line flash simultaneously.

After a user answers the call from one of the Cisco
Unified devices, the other Cisco Unified devices that share the same line
display a Remote in Use message. However, if the call fails to switch from the
mobile phone, the mobile phone may display a Cannot Move Conversation message.

Allows a user to have multiple phones that share the
same phone number or allows a user to share a phone number with a coworker.

For more information, see the
Cisco Unified Communications Manager System Guide,
"Understanding Directory Numbers" chapter.

Silent Monitoring

Allows a supervisor to silently monitor an active
call. The supervisor cannot be heard by either party on the call. The user
might hear a monitoring audible alert tone during a call when it is being
monitored.

When a call is secured, the security status of the
call is displayed as a lock icon on Cisco Unified IP Phones. The connected
parties might also hear an audible alert tone that indicates the call is
secured and is being monitored.

Note

When an active call is being monitored or recorded, you can
receive or place intercom calls; however, if you place an intercom call, the
active call will be put on hold, which causes the recording session to
terminate and the monitoring session to suspend. To resume the monitoring
session, the party whose call is being monitored must resume the call.

For more information, see the
Cisco Unified Communications Manager Features and
Services Guide,
"Monitoring and Recording" chapter.

Single Button Barge

Allows users to press a line key to Barge or cBarge into a Remote-in-use call.

When you set the parameters, select the Override Common
Settings check box for each setting you wish to update. If you do not check
this box, the corresponding parameter setting does not take effect. If you set
the parameters at the three configuration windows, the setting takes precedence
in the following order:

Phone Configuration window
(highest precedence)

Common Phone Profile
Configuration
window

Enterprise Phone
Configuration window (lowest precedence)

Corporate and Personal Directory Setup

The
Directories menu on the Cisco Unified IP Phone gives users access
to several directories. These directories can include:

Corporate Directory: Allows a user to look up phone numbers for
co-workers.

Corporate Directory Setup

Cisco Unified Communications Manager uses a Lightweight
Directory Access Protocol (LDAP) directory to store authentication and
authorization information about users of Cisco Unified Communications Manager
applications that interface with Cisco Unified Communications Manager.
Authentication establishes a user right to access the system. Authorization
identifies the telephony resources that a user is permitted to use, such as a
specific telephone extension.

For more information on directories, see the
Cisco Unified Communications Manager System Guide,
"Understanding Directory" chapter.

To install and set up these features, see the
Cisco Unified Communications Manager Administration Guide,
"LDAP System Configuration",
"LDAP Directory Configuration", and
"LDAP Authentication Configuration" chapters.

After completing the LDAP directory configuration, users can
use the Corporate Directory service on their Cisco Unified IP Phone to look up
users in the corporate directory.

Personal Directory Setup

Personal Directory consists of the following features:

Personal Address Book (PAB)

Personal Fast Dials (Fast Dials)

Address Book Synchronization Tool (TABSync)

Users can access Personal Directory features by these methods:

From a web browser: Users can access the PAB and Fast Dials features
from the Cisco Unified Communications Manager User Options
web pages.

From the Cisco Unified IP Phone: Users can choose
Directories > Personal
Directory to access the PAB and Fast Dials features
from their phones.

From a Microsoft Windows application: Users can use the TABSync tool
to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers
who want to use the Microsoft Outlook Address Book (OAB) should begin by
importing the data from the OAB into the Windows Address Book (WAB). TabSync
can then be used to synchronize the WAB with Personal Directory.

To ensure that Cisco Unified IP Phone Address Book Synchronizer users have access only to end user
data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified
Serviceability.

To configure Personal Directory from a web browser, users must
access their User Options web pages. You must provide users with a URL and
login information.

Phone Button Templates

Phone button templates let you assign features to phone
buttons. On the Cisco Unified IP Phones 7906G and 7911G, only the Privacy
feature (Private softkey) can be configured on the template.

Ideally, you modify templates before registering phones on the
network. In this way, you can access customized phone button template options
from Cisco Unified Communications Manager during registration.

To assign a phone button template to a phone, use the Phone Button
Template field in the Cisco Unified Communications Manager Administration Phone
Configuration window.

See
the Cisco Unified Communications Manager Administration
Guide and
the Cisco Unified Communications Manager System Guide for
more information.

Phone Button Template for Personal Address Book or Fast Dials

You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.

You can add, update, or delete service parameters as needed as
described in
"IP Phone Service Parameter" chapter in the Cisco Unified
Communications Manager Administration Guide.

Note

If you change the service URL, remove an IP phone service
parameter, or change the name of a phone service parameter for a phone service
to which users are subscribed, you must click
Update Subscriptions to update all
currently subscribed users with the changes, or users must resubscribe to the
service to rebuild the correct URL.

Change Phone Button Template for PAB or Fast Dial

To modify a phone button template for PAB or Fast Dial,
perform these steps:

Softkey Templates

Using Cisco Unified Communications Manager Administration, you
can manage softkeys associated with applications that are supported by the
Cisco Unified IP Phone. Cisco Unified Communications Manager supports two types
of softkey templates: standard and nonstandard. Standard softkey templates
include Standard User and Standard Feature. An application that supports
softkeys can have one or more standard softkey templates associated with it.
You can modify a standard softkey template by making a copy of it, giving it a
new name, and making updates to that copied softkey template. You can also
modify a nonstandard softkey template.

It is recommended that you use the standard softkey template
which excludes features already assigned to programmable buttons and limits the
feature set to the most commonly used ones. This template reduces the number of
softkeys displayed on the phone at one time, eliminating the need for users to
press the
more softkey. For more information, see
Phone Button Templates.

The Cisco Unified IP Phones support all softkeys that are configurable
in Cisco Unified Communications Manager Administration, except for the
following:

Hold

Resume

Enable Device
Invoked Recording

Configure
the Device Invoked Recording feature from Cisco Unified Communications Manager
Administration. For more information and detailed instructions, see the
"Monitoring and Recording" chapter in the
Cisco Unified Communications Manager Features and Services
Guide.

Procedure

Step 1

Set the IP phone
Built In Bridge to
On.

Step 2

Set Recording
Option to
Selective Call Recording Enabled.

Step 3

Select the
appropriate Recording Profile.

Services Setup

The
Services button on the Cisco Unified IP Phone gives users access
to Cisco Unified IP Phones Services. These services comprise XML applications
that enable the display of interactive content with text and graphics on the
phone. Examples of services include local movie times, stock quotes, and
weather reports.

Before a user can access any service:

You must use Cisco Unified Communications Manager Administration to
configure available services.

The user must subscribe to services by using Cisco Unified CM User
Options. This web-based application provides a graphical user interface (GUI)
for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites that
you want to set up and verify that users can access those sites from your
corporate IP telephony network.

After you configure these services, verify that your users
have access to the Cisco Unified CM User Options web pages, from which they can
select and subscribe to configured services. See
Internal Support Web Site
for a summary of the information that you must provide to end users.

Cisco Unified IP phones can support up to four HTTP/HTTPS
active client connections and up to four HTTP/HTTPS active server connections
at one time. A few examples of HTTP/HTTPS services include:

Extension Mobility

Directories

Messages

Cisco Unified Communications Manager User Addition

Adding users to Cisco Unified Communications Manager allows
you to display and maintain information about users such as their directory
information and passwords.

For more information about adding users, see the
Cisco Unified Communications Manager Administration
Guide. For details about user
information, see the
Cisco Unified Communications Manager System Guide.

To add users in batches, use the Bulk Administration Tool (BAT).
This method also enables you to set an identical default password for all
users.

For more information, see the Cisco Unified Communications Manager Bulk Administration User
Guide.

User Options Web Pages Management

From the User Options web page, users can customize and
control several phone features and settings. For detailed information about the
User Options web pages, see the
Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified
Communications Manager (SCCP and SIP).

Click
Standard CCM End Users. The User Group
Configuration page for the Standard CCM End Users displays.

Step 4

Click Add End Users to Group. The Find and
List Users window displays.

Step 5

Use the Find User drop-down list to find the end users that
you want to add and click
Find.

A list of end users that matches your search criteria displays.

Step 6

In the list of records that displays, click the check box next to
the users that you want to add to this user group. If the list comprises
multiple pages, use the links at the bottom to see more results.

Note

The list of search results does not display end users that
already belong to the user group.

Choose the device that you want to associate with the end user by
checking the box to the left of the device.

Step 7

Click
Save Selected/Changes to associate the device
with the end user.

Customize User Options Web Page Display

Most options that display on the User Options web pages appear
by default. However, the system administrator must set the following options by using Enterprise Parameters Configuration settings in Cisco
Unified Communications Manager Administration:

Show Ring Settings

Show Line Text Label
Settings

Show Call Forwarding

Note

The settings apply to all User Options web pages at your site.

To specify the options that appear on the User Options web
pages, perform these steps:

Show Only Call Forward All: Only Call Forward All calls
displays on the User Options web pages.

EnergyWise Setup on Cisco Unified IP Phone

To reduce power consumption, you can configure the phone to
sleep (power down) and wake (power up) if your system includes an EnergyWise
controller (for example, a Cisco Switch with the EnergyWise feature enabled).

You configure settings in Cisco Unified Communications
Manager Administration to enable EnergyWise and configure sleep and wake times.
These parameters are closely tied to the phone display configuration
parameters.

When EnergyWise is enabled and a sleep time is set, the
phone sends a request to the switch to wake it up at the configured time. The
switch sends back either an acceptance or a rejection of the request. If the
switch rejects the request or if the switch does not reply, the phone does not
power down. If the switch accepts the request, the idle phone goes to sleep,
reducing its power consumption to a predetermined level. A phone that is not
idle sets an idle timer, and goes to sleep after the timer expires.

At the scheduled wake time, the system restores power to the
phone, waking it up. To wake up the phone before the wake time, you must power
on the phone from the switch. For more information, see the switch
documentation.

The following table explains the Cisco Unified
Communications Manager Administration fields that control the EnergyWise
settings. You configure these fields in Cisco Unified Communications Manager
Administration by choosing
Device > Phone. You can also
configure EnergyWise parameters in the Enterprise Phone Configuration and
Common Phone Profile Configuration windows.

Table 3 EnergyWise Configuration Fields

Field

Description

Enable Power Save Plus

Selects the schedule of days for which the phone
powers off. Select multiple days by pressing and holding the
Control key while clicking on the days
for the schedule.

By default, no days are selected.

When Enable Power Save is checked, you receive a
message to warn about emergency (e911) concerns.

Caution

While Power Save Plus mode (hereafter, the mode) is in effect,
endpoints configured for the mode are disabled for emergency calling and from
receiving inbound calls. By selecting this mode, you agree to the following:
(i) you are taking full responsibility for providing alternate methods for
emergency calling and receiving calls while the mode is in effect; (ii) Cisco
has no liability in connection with your selection of the mode and all
liability in connection with enabling the mode is your responsibility; and
(iii) you will inform users of the effects of the mode on calls, calling and
otherwise.

Note

To disable Power Save Plus, you must uncheck the Allow
EnergyWise Overrides check box. Leaving the Allow EnergyWise Overrides checked
with no days selected in the Enable Power Save Plus field does not disable
Power Save Plus.

Phone On Time

Determines when the phone automatically turns on for
the days selected in the Enable Power Save Plus field.

Enter the time in this field in 24 hour format,
where 00:00 is midnight.

For example, to automatically power up the phone at
7:00 a.m. (0700), enter 7:00. To power up the phone at 2:00 p.m. (1400), enter
14:00.

The default value is blank, which means 00:00.

Phone Off Time

The time of day that the phone powers down for the
days selected in the Enable Power Save Plus field. If the Phone On Time and the
Phone Off Time fields contain the same value, the phone does not power down.

Enter the time in this field in 24 hour format,
where 00:00 is midnight.

For example, to automatically power down the phone
at 7:00 a.m. (0700), enter 7:00. To power down the phone at 2:00 p.m. (1400),
enter 14:00.

The default value is blank, which means 00:00.

Phone Off Idle Timeout

The length of time that the phone must be idle
before the phone powers down.

The range of the field is 20 to 1440 minutes.

The default value is 60 minutes.

Enable Audible Alert

When enabled, instructs the phone to play an audible
alert starting at 10 minutes before to the time specified in the Phone Off Time
field.

The audible alert uses the phone ringtone, which
briefly plays at specific times during the 10-minute alerting period. The
alerting ringtone plays at the user-designated volume level. The audible
alert schedule is:

10 minutes before
power down, play the ringtone four times.

7 minutes before
power down, play the ringtone four times.

4 minutes before
power down, play the ringtone four times.

30 seconds before
power down, play the ringtone 15 times or until the phone powers down.

This check box applies only if the Enable Power Save
Plus list box has one or more days selected.

EnergyWise Domain

The EnergyWise domain that the phone is in. The
maximum length is 127 characters.

EnergyWise Secret

The security secret password that is used to
communicate with the endpoints in the EnergyWise domain.

The maximum length is 127 characters.

Allow EnergyWise Overrides

This check box determines if you will allow the
EnergyWise domain controller policy to send power level updates to the phones.
The following conditions apply:

If the phone is in full power save mode and the level is
set to any standby level, the phone will go to Power Save when idle and remain
in that mode until the next Cisco Unified CM scheduled power level change or user interaction.

If the phone is in Power Save or at full power and the
level is set to any nonoperational level, the phone will power down when idle
and remain powered off until the switch reapplies power or the user wakes the
phone.

For example, assume the Phone Off Time is set to
22:00 (10:00 p.m.), the value in the Phone On Time field is 06:00 (6:00 a.m.),
and the Enable Power Save Plus has one or more days selected.

If EnergyWise directs the phone to turn off at 20:00 (8:00 p.m.), then the directive remains in effect until the configured Phone On Time at 6:00 a.m., assuming no phone user intervention occurs.

At 6 a.m., the
phone will turn on and resume receiving its power level changes from the
settings in Cisco Unified Communications Manager Administration.

To change the
power level on the phone again, EnergyWise must reissue a new power level
change command.

Note

To disable Power Save Plus, you must uncheck the Allow
EnergyWise Overrides check box. Leaving the Allow EnergyWise Overrides checked
with no days selected in the Enable Power Save Plus field does not disable
Power Save Plus.

UCR 2008 Setup

The parameters that support UCR 2008 reside in Cisco Unified
Communications Manager Administration. The following table describes the
parameters and indicates the procedure to change the setting.