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This might have been the first time the guy ever screwed up, sometimes you just have to give people the benefit of the doubt, everyone is human, everyone makes mistakes, luckily nothing bad happened because of his mistake, nothing here implies he does this all the time.

no, there should be 0 excuse for what this guy did. I'm not sure you're really grasping what 911 is. This fucking idiot, HUNG UP...ok? Following me here? MULTIPLE times, without ever finding out WHAT THE EMERGENCY WAS. Do you understand that?

Human or not, there are things you need to find out before you let your emotions out on thus job. If he was having a bad day, that's fine, everyone has those, there is no fucking good reason/excuse that he should hang up before finding out what the emergency is and before finding out if it's a BS call.

I'm mad at both the operator and the girl. She puts her own ego over the life of her father. She has a right to be a bitch and she's willing to let her father die for it? The operator should have been fired though. This is inexcusable.

This girl was dumb. Think about it. If your dad was fucked on the floor, would you be demanding name and info to make a complaint, or give the guy what he wants and let him know you need an ambulance ASAP. The dispatcher screwed up also, but this girl is not innocent, by any means.

While I think there are plenty of douchey, power-crazed cops out there, I don't think it's a reason to hate ALL cops. Yes, this guy was a total ass hole. But if he were the guy out on patrol who got called to your house and he saved your life, I'm sure you wouldn't hate him so much. He screwed up this case, but it sounds like he had 20 years prior in which he served the community quite well...

Thank you for being reasonable. Just because someone messes up, granted it was a really big and terrible thing to mess up, doesnt mean that the 20 years previous get thrown out the window. And the fact that he messed up, doesnt make it right to hate every police officer ever.

So my dad is on the ground, could be dead. I love my dad and would do anything to save him. There is this number I can call. This number lets me talk to someone who can help me. I call it. In my panic I demand help and swear. The guy says he doesn't like it when I swear. Won't help me. So I call back, my dad could be dying. So what do I do. I suck it up ! Play by this pompous losers rules. Ill be polite, ill apologize ill do anything to save my fathers life. Or I can be a selfish egotistical idiot and while my dad is dying on the floor ill keep swearing and threatening the one person who save him. Both the operator and the daughter put life at risk on this one. Both are scum in my book.

The daughter shouldn't be scrutinized as much as the professional. She's the one calling 911, a service you call under distress. People curse when they're under distress, it's normal.

The police officer was out of line. It's his job to get the info he needs as quickly as possible and pass it on if it's urgent. What happens if his little tirade caused an emergency squad to come X seconds late and cause further problems?

I just don't think that's a profession where you have the leniency to do something like that. Tough luck but you signed up for it.

Easy to sit there and casually ponder about the best way to go about the situation when you're not in it. She was stressed and so she panicked. Who expects to be denied emergency service over general swearing?

The girl is 17. Obviously she doesn't think as rational as some people. The officer is the one that should have dealt with the situation more professionally. You can't just go around controlling everything, sometimes people are morons. This girl was a moron. I completely understand what you are saying, that she should have sucked it up. But that isn't the point here. The point is, is that the officer is the only link between her and an ambulance, and he should have figured out, through all of the swearing and insults, what the problem was and what needed to be done to get an ambulance out to their location. That is hard to do when you hang up on someone, repeatedly. Anything that might need to be addressed as far as her attitude could have been handled after the emergency was attended to.

The cop should be let go, or at least moved into a different position where he doesn't have this kind of responsibility, because obviously he can't handle the pressure. He was looking at this call as some bratty little bitch on the phone, which she was, but he should have been worried about the reason why an ambulance was needed in the first place. That became an afterthought to him. The only thing he was worried about was scolding someone who was swearing, especially a "little bitch/cunt". That is not the purpose of a 911 operator in my opinion.

I can only imagine what that guys household is like. I bet he's a real joy to live with.

A lot of cops think they are the judge and jury. It keeps attorneys in jobs and citizens pay for the lack of concern by city management. The police have way too much power now. You can't fight city hall and they know it. It is areal shame our country has gone down this path.

The officer clearly abused his power by making her wait longer to dispatch the ambulance, but on the other side, she was a bit of a douche. She even had an attitude towards the reporter interviewing her. I think they were both wrong.

So a man almost died because his daughter doesn't know how to be civil? And people are only mad at the cop? Seriously, she should have learned her lesson and stop bickering to get an ambulance for her father. What does she do instead? Threatening to sue the cop and starting an argument while her dad needs of help. What a cunt. But of course it's ONLY the cop's fault because women are little children who can't have civil conversations.

She wouldn't have to be uncivil if the guy would do his fucking job. She initially swears because she's freaking out and waiting for her call to go through. She doesn't start swearing at the operator until he refuses to help her when her FATHER is possibly DYING and he's lecturing her on her language instead of asking her what's going on and calming her down.

She doesn't start swearing at the operator until he refuses to help her when her FATHER is possibly DYING and he's lecturing her on her language instead of asking her what's going on and calming her down.

what would you do if you called 911 and they hung up on you 'cus you said fuck. what if your family member was on the ground having a seizure, and the cop ddnt send an ambulance because you "had an attitude". i mean jesus fuck. she said she needed an ambulance quickly, he responded with "dont use foul language" whats more important, saving a life? or keeping her mouth g rated. we all know which one you think is more important

Clearly, you've never been in shock or a panicked state. The last thing on your mind when you're disoriented is to hold back from swearing.

The police officer was a douchebag. She said: "What the fuck" when she was waiting for someone to pickup afterwards she said "Send me an ambulance at xx address" and the officer responded with "You don't need to swear over 911" to which she angrily replied with "Send me a fucking ambulance" which I would have done too considering the first thing that officer cared about was her language and not why she needed help.