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Sounds like one (or more) of your lines are out in your telephone system. Each time you press a 9 for a line the system simulates a dialtone to see what your dialing next so it can check it against the automatic route selection table. After it checks, it pulls a line out of a pool group to complete the call. At this point its grabbing a line that is not working on the system.The best way to figure out which ones arent working is to check the lines on the main console by pressing each line button and seeing if it produces dialtone. More than likely(but not allways) its going to be a line problem from your dialtone provider.

hello,i want you to go your phone setting, press the menu,scroll to profile, select the profile you are using and personalize it.however, when personalizing scroll down to ringing type and select the ringing type you want.if this does not work, open the phone, remove the ringer [the ringer is a small metal touching the panel of the phone, read it with meter, if it does not read, change it and replace it with a good one.

This is all programmed in the phone system settings. Your phone can be used on different Avaya phone systems (AT&T, Lucent is Avaya now) and you can also have different voice mail systems. They all program differently.

Sounds like your phone port is not programmed to use voice mail. You can have your phone port programmed to do many different things if nobody answers. Mostly you have the call transfered to another station after so many rings. That other station (extension) could be the operator, a calling group, a voice mail box, etc... Some systems allow you to change the number of rings on a per-phone basis, others only have one no-answer timer for all calls.

You can get all the manuals from www.avaya.com for free but you need to know which system and version you have first. Programming can get very complicated and you may find it easier to hire a local phone installation company that is familiar with your system to do the changes for you.

The phone you have (Partner 18D) can be used on several different Avaya phone systems that all program differently. To change when it rings, this would need to done in the system programming (not the phone) All the manuals are avaialble on Avaya's web site but you need to know which system you have before you can start searching. www.avaya.com