MyCricket App FAQ's - Profile

Q. My profile does not show up when I am searching for it, even though I typed in the correct 6 digit ID from my registration.

A. Your profile might be hidden from public search on MyCricket for some reason. Ask the primary MyCricket user at your organisation to check your settings, your profile needs to be set to 'Searchable on public sites'.

Q. The email address on my MyCricket profile is old and I don't have access to it, how can I claim my account?

A. Ask the primary MyCricket user at your organisation to update your details on MyCricket with your correct email address, and then try again. We need to verify that you are the owner of your MyCricket profile so that we can keep your identity secure.

Q. The email address linked with my MyCricket profile belongs to the club administrator, and I don't have access to it, how can I claim my account?

A. You will need your club administrator to update your details on MyCricket with your correct email address, and then try again. We need to verify that you are the owner of your MyCricket profile so that we can keep your identity secure.