"uuid","repository link","title","author","contributor","publication year","abstract","subject topic","language","publication type","publisher","isbn","issn","patent","patent status","bibliographic note","access restriction","embargo date","faculty","department","research group","programme","project","coordinates"
"uuid:a3cc12c3-92aa-47c6-9caa-2fd79b250f72","http://resolver.tudelft.nl/uuid:a3cc12c3-92aa-47c6-9caa-2fd79b250f72","Healthy workplaces: what we know and what else we need to know","Jensen, Per Anker (Tecnhical University of Denmark); van der Voordt, Theo (TU Delft Real Estate Management; Center for People and Buildings)","","2019","Purpose: This paper aims to explore the impact of buildings on the creation of healthy workplaces (HWs) and end users’ physical and mental health and well-being. The paper presents available research on the impact of workplace layout, interior design, indoor climate and “green” offices. It ends with reflections on the main lessons learned, gaps in our current knowledge and suggestions for further research. Design/methodology/approach: A literature research has been conducted of all papers in four corporate real estate management and facilities management-oriented journals from 2008 to 2017 that discuss health and well-being and related topics such as satisfaction, productivity and creativity. Findings: A conceptual model to analyse impact factors for HWs covers the influence of many different variables. Most papers only discuss a particular influencing factor, mainly plants and indoor climate. Various papers show that the spatial layout, in particular the level of openness and opportunities for communication, concentration and privacy and interior design have an important impact on user satisfaction, perceived productivity support and creativity. These factors may have a positive impact on HWs as well and can also be benefits of HWs. Practical implications: The paper identifies, which factors are important to consider for creating HWs and potential benefits of HWs. Originality/value: This paper discusses the role of CREM and FM in creating HWs and reflects on the available knowledge, current omissions and the need for transdisciplinary follow-up research.","Health; Indoor climate; Interior design; Spatial layout; Well-being; Workplace","en","review","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:8c2b9ba6-069d-4c91-ac8e-25b7755272dc","http://resolver.tudelft.nl/uuid:8c2b9ba6-069d-4c91-ac8e-25b7755272dc","Gezonde werkomgeving: Wat weten we echt?","van der Voordt, Theo (TU Delft Real Estate Management)","","2018","De praktijk lijkt zich er in toenemende mate van bewust dat de werkomgeving substantieel kan bijdragen aan de gezondheid en vitaliteit van de mensen die er werken. Maar hoe creëren we een gezonde werkomgeving? En wat weten we er écht van? Dit artikel bespreekt een aantal mogelijke invloedsfactoren en de beschikbare bewijslijst voor verbanden tussen de fysieke omgeving en gezonde werkomgevingen. Hiertoe zijn de laatste ten jaargangen geraadpleegd van Facilities, Journal of Facilities Management, Corporate Real Estate Journal, en Journal of Corporate Real Estate. Het artikel bespreekt ook kort lopend onderzoek aan Nederlandse universiteiten en hogescholen.","gezond; wrkomgeving; bewijslast","nl","journal article","","","","","","","","","","","","","",""
"uuid:978604f5-cde7-44f0-b117-fb18ab298118","http://resolver.tudelft.nl/uuid:978604f5-cde7-44f0-b117-fb18ab298118","Measurement and benchmarking of workplace performance: Key issues in value adding management","van der Voordt, Theo (TU Delft Real Estate Management); Jensen, Per Anker (Technical University of Denmark; Centre for Facilities Management)","","2018","Purpose: The purpose of this paper is to present a process model of value-adding corporate real estate and facilities management and indicators that can be used to measure and benchmark workplace performance and the added value of workplace interventions for an organisation. Design/methodology/approach: The paper compares the performance measurement and benchmarking theory with current practice and data from different work environments. The paper builds on two books on adding value through buildings, facilities and services, both edited and co-authored by the authors of this paper. The books were based on literature reviews, interviews with practitioners, cross-border studies of performance measurement and benchmarking and in-depth analyses of various value parameters by experts from different countries. In addition, theory and empirical examples of benchmarking have been included. Findings: The paper presents 12 value parameters that are seen as relevant in measuring and benchmarking of workplace performance: four people-oriented, four business processes-related, two economic and two social parameters. Because not all values can be easily expressed in monetary units, various other ways of measuring are presented that can help to monitor and to benchmark workplace performance. The 12 values and ways to measure can be used to support a more integrated business case approach that goes beyond “dollar-metrics” and spreadsheet-based decision-making. Both quantitative and qualitative performance indicators, including hard and soft factors, are needed to define the trade-off between the costs and benefits of interventions in corporate real estate, facilities and services and to cope with the interests and needs of different stakeholders. Practical implications: To add value to an organisation, workplaces have to provide value for money by a positive trade-off between the benefits, i.e. support of the organisational objectives and the primary processes and the costs, time and risks connected with achieving these benefits. Widely used indicators to measure the costs are the investment costs, running costs and total cost of occupancy. These metrics are primarily connected to efficiency, i.e. to optimal use of the resources of a firm, but much less to effectiveness and benefits such as user satisfaction, productivity, health and well-being. Originality/value: The paper links performance measurement and benchmarking to value-adding corporate real estate and facilities management and presents new ways to measure and benchmark the performance of buildings, facilities and services in connection to organisational performance.","Added value; Benchmarking; Business case; KPIs; Performance measurement; Workplace","en","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:c292570b-a68b-45c3-b8c6-d44be228c95a","http://resolver.tudelft.nl/uuid:c292570b-a68b-45c3-b8c6-d44be228c95a","Prestatiemeting en benchmarking: belangrijke basis voor smart workplace management.","van der Voordt, Theo (TU Delft Real Estate Management)","","2018","Van smart workplaces wordt veel verwacht. Dit artikel presenteert een 4-stappenmodel voor het efficiënt en effectief sturen op toegevoegde waarde van smart workplaces. Vervolgens wordt ingezoomd op het meten en benchmarken van de geleverde prestaties, zowel van de huisvesting, diensten en middelen als van de organisatie en de medewerkers. Het artikel pleit voor een integrale benadering. De inzichten kunnen worden gebruikt bij het opstellen van integrale business cases.","prestatiemeting; benchmarking; toegevoegde waarde; smart workplaces; werkplekmanagement","nl","journal article","","","","","","","","","","","","","",""
"uuid:1460450f-e7a1-4177-897b-3eedaa121c1a","http://resolver.tudelft.nl/uuid:1460450f-e7a1-4177-897b-3eedaa121c1a","Organisation and people centred management of smart workplaces","Hoendervanger, Jan Gerard (Hanze University of Applied Sciences, Groningen); van der Voordt, Theo (TU Delft Real Estate Management); Wijnja, Jaap (Hanze University of Applied Sciences, Groningen)","","2017","Er komen steeds meer kenniswerkers en hun werkpatronen zijn structureel aan het veranderen. Dit heeft grote invloed op de vraag naar huisvesting en de taakuitoefening van workplace managers. Om werkomgevingen te creëren die zowel organisatiegericht als mensgericht zijn, is behalve kennis van gebouwen en organisaties ook inzicht nodig in de wensen en het gedrag van mensen. Een nieuwe fase in de professionalisering van workplace management dient zich daarmee aan. Dit artikel geeft een overzicht van belangrijke veranderingen in de vraag naar huisvesting en de impact hiervan op de rol van workplace managers.","smart; workplace; mangement; trends; huisvestingsmanagement","nl","journal article","","","","","","","","","","","","","",""
"uuid:9b1e3ea1-1b20-49a0-a58b-a14ca1bb2d35","http://resolver.tudelft.nl/uuid:9b1e3ea1-1b20-49a0-a58b-a14ca1bb2d35","New Model for Adding Value by FM and CREM","Jensen, Per Anker (Technical University of Denmark; Centre for Facilities Management - Realdania Research); van der Voordt, Theo (TU Delft Real Estate Management)","","2017","Model in four steps on how to add value to the organisation by interventions in buildings, facilities and services.","added value; Facilities management; Corporate Real Estate Management","en","journal article","","","","","","","","","","","","","",""
"uuid:9f809bb1-37f6-4b51-89a0-37cf3b9dba0e","http://resolver.tudelft.nl/uuid:9f809bb1-37f6-4b51-89a0-37cf3b9dba0e","The impact of workplaces and self-management practices on the productivity of knowledge workers","Palvalin, M.O. (Tampere University of Technology); van der Voordt, Theo (TU Delft Real Estate Management); Jylhä, Tuuli (TU Delft Real Estate Management)","","2017","Purpose: This paper aims to explore the impact of workplaces, which support concentration and communication, and self-management practices on individual and team productivity. The underlying hypothesis is that the impact of these variables on the two levels of productivity (individual and team) and the two dimensions of productivity (quantity and quality) may be different. Design/methodology/approach: The paper is based on survey data from 998 Finnish knowledge workers. Factor analysis was used to test the dimensions of the conceptual model. Insights into the impact of workplaces for concentration and communications and self-management practices on productivity were obtained by multiple-regression analyses. Findings: The findings show that self-management practices have a larger impact on the quality and quantity of individual output and the quantity of team output than workplaces for communication and concentration. Improving self-management skills is key to increase all productivity dimensions and in particular the quality of the output. Practical implications: This paper contributes to a better understanding of the impact of workplace characteristics and self-management practices on different levels and dimensions of productivity. It offers valuable lessons for managers, as they are able to recognize how productivity can be approached from several perspectives. Different dimensions can be enhanced using different workplace settings. For example, the quantitative output of employees can be increased by adding more space for concentration, while quantitative team productivity can be increased by providing appropriate space for collaboration. An important means to enhance a higher quality of the output is to improve self-management skills. The findings also suggest that collaboration between different disciplines – corporate management, corporate real estate management, human resource management and IT – is needed to optimize individual and team productivity. Originality/value: This paper explores work environment experiences of Finnish office workers and connects both workplace appraisal and work practices to perceived productivity support, on individual level and team level. It also adds insights into the different impacts on quantity and quality.","Knowledge workers; Office; Productivity; Self-management; Workplace; Workplace management","en","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:92de9758-318f-49b2-97d7-a16df2dc2cdc","http://resolver.tudelft.nl/uuid:92de9758-318f-49b2-97d7-a16df2dc2cdc","Facilities management and corporate real estate management: FM/CREM or FREM?","van der Voordt, Theo (TU Delft Real Estate Management)","","2017","Purpose: This paper aims to explore similarities and dissimilarities between facilities management (FM) and corporate real estate management (CREM) regarding its history and key issues, and whether the similarities may result in a further integration of FM and CREM. Design/methodology/approach: The paper is based on a review of FM and CREM literature, seven interviews with experienced academics and consultants and the long experience of the author as a researcher and teacher in accommodating people and activities. Findings: Both FM and CREM aim to support primary business processes by aligning the physical resources of organisations to the organisational strategies in order to contribute to organisational performance and to add value to the organisation. Efficiently and effectively supporting the primary activities and business purposes are key issues. Dissimilarities consider the focus on facilities and services (FM) versus that on buildings and real-estate portfolios (CREM), as well as a shorter time frame and high flexibility of facilities (FM) versus a long life cycle and rather static buildings (CREM). In spite of the differences, it is expected that both disciplines will be more integrated in the future. Research limitations/implications: The selection of key topics and key publications may be biased by the personal knowledge and European perspective of the author and the input from seven expert interviews. Practical implications: The common body of knowledge of FM and CREM may be used to improve both professions and disciplines and may result in a more integrated approach of facilities and real estate management (FREM). Originality/value: This paper combines insights from two related disciplines with different histories and focus points, and explores what they have in common and can learn from each other.","Added value; Alignment; Corporate real estate management; Facilities management; Performance; Strategy","en","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:a7f0bb8c-492d-4c90-bad1-32b454f59a1e","http://resolver.tudelft.nl/uuid:a7f0bb8c-492d-4c90-bad1-32b454f59a1e","Real estate implications of transitions in Dutch health care institutions","Brand, Alexander (AAG); Bollinger, Daan (AAG); de Jong, P. (TU Delft Design & Construction Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2017","Due to structural changes in laws and regulations and ways of financing, Dutch health care organisations are in a phase of reorientation and transition. As such, many strategical issues have to be solved that will influence their corporate real estate strategy. In such a dynamic context real estate represents a high risk. The transition requires increased transparency and understanding of performance. The current Dutch situation can be described as:•Increased vacancy arouses. Hypothesis: Health care organisations prevent vacancy by disposing of or reinvestments in existing locations, with improved quality of the remaining real estate.•Lower rates and increased uncertainty. Hypothesis: The response will consists of increased focus, demanding a proper preparation.•A growing dilemma of lower budget for real estate and high need for investments. Hypothesis: The level of available financial resources for the renewal of the stock and guaranteed sound management is questionable.

The purpose of the research is to test these hypotheses in order to gain a better understanding of the qualitative and quantitative (financial) mutations in health care real estate and to bridge the gap between the current supply and the future demand.

To which extent are Dutch health care organisations ready to realise the transition by the introduction of new concepts, in order to meet the future demand of health care real estate?

Based on a survey, relevant real estate related data including performance parameters has been collected by AAG, a consultancy firm and shared service centre for health and care, in 2015 and 2016. This database is the starting point for benchmark analyses on the resilience and flexibility of health care organisations to provide the required transition.

The data include qualitative data about the location, building, and user experience, and quantitative information (financial, physical, features). Mapping the current situation (IST) generates a better understanding of the (im)possibilities of the health care real estate in the Netherlands (1). In order to forecast the effects of the transition it is necessary to use future scenarios (SOLL) to reveal resilience and flexibility (2). Such scenarios are qualitative as well as quantitative – determining the possible maximum investment and improvement (3). These scenarios will be hold against the actual plans of the health care organisation (4).

In order to add value to the organisation, the work environment has to provide value for money by a positive trade-off between the benefits i.e. support of the organisational objectives and the primary processes, and the costs, time and risks connected with achieving these benefits. Widely used indicators to measure the costs are the investment costs, running costs, and the Total Cost of Occupancy. These metrics are primarily connected to efficiency i.e. to optimally use the resources of a firm, but much less to effectiveness and benefits such as user satisfaction, productivity and well-being.

The paper compares performance measurement and benchmarking theory with empiric data from different work environments. The paper mostly builds on two books on adding value through buildings, facilities and services, both edited and co-authored by the authors of this paper. The books were based on literature reviews, interviews with practitioners, cross-border studies of performance measurement and benchmarking, and in-depth analyses of various value parameters by experts from various countries. In addition, theory and empirical examples of benchmarking have been included in the paper.

The paper presents 12 value parameters that may be relevant in measuring and benchmarking of workplace performance: four people oriented parameters, four business processes related values, two economic parameters and two social indicators. Because not all values can be easily expressed in monetary units, various other ways of measuring are presented that can help to monitor and to benchmark workplace performance. The findings can be used as input to a more integrated business case approach that goes beyond “dollar-metrics” and spreadsheet based decision-making. Applying both quantitative and qualitative performance indicators and including both hard and soft factors is needed to define the trade-off between the costs and benefits of interventions in corporate real estate, facilities and services, and to cope with the interests and needs of different stakeholders.

The paper links performance measurement and benchmarking to value adding corporate real estate and facilities management and presents new ways to measure and benchmark the performance of buildings, facilities and services in connection to organisational performance.Background: The growing research on the added value of FM and CREM over the last decade has resulted in the development of several conceptual frameworks and the collection of much empirical data in practice. However, the practical application of current knowledge has shown to be limited and difficult. The reasons seem to be that the different frameworks are too complex and lack of common terminology and clear operationalisations of intervention-impact relationships.Approach (Theory/Methodology): A generalised Value Adding Management process model is developed based on a common cause-effect model identified in existing conceptual frameworks combined with the basic process model of input → throughput → output. The proposed model consists of interventions as input, management of implementation as throughput and added value as output/outcome.Results and practical implications: The Value Adding Management model provides a simple framework which aims at supporting the practical management and measurement of added value. A typology with six types of FM/CREM interventions is developed from earlier research. The concept of Value Adding Management is investigated and the 12 most important added value parameters are identified.Research limitations: The process model still has to be tested on its empirical validity and practical applicability. This is being done and will be presented in a forthcoming book on how to manage and measure value adding by FM and CREM.Originality/value: The Value Adding Management process model condensates research in an original and simple model with the potential to make value adding management more applicable in practice.","Facilities Management; Corporate Real Estate Management; Interventions; Value Adding Management; Added Value","en","conference paper","Tampere University of Technology","978-952-15-3741-7","","","","","","","","","","","",""
"uuid:8fa9c591-98b8-4493-b1db-900f14cd65c5","http://resolver.tudelft.nl/uuid:8fa9c591-98b8-4493-b1db-900f14cd65c5","A step-by-step plan to manage and measure adding value by FM/CREM","van der Voordt, Theo (TU Delft Real Estate Management); Jensen, Per Anker (Technical University of Denmark); Hoendervanger, Jan Gerard (Hanze University of Applied Sciences, Groningen); Bergsma, Feike (Saxion University of Applied Sciences, Deventer)","Balslev Nielsen, Susanne (editor); Jensen, Per Anker (editor)","2016","This conference paper presents a new Value Adding Management model that aims to support decision makers in identifying appropriate interventions to add value to the organisation, to manage its implementation, and to measure the output and outcomes. The paper builds on value adding management theories and models including the triplet input-throughput-output, a distinction between output, outcome and added value, the Plan-Do-Act-Check cycle, change management and performance measurement. The paper is based on a literature review and a cross-chapter analysis of a book, where authors from different European countries present a state of the art of theory and research on 12 value parameters, how to manage and measure each value, and to discuss the costs and benefits of typical FM and CREM interventions to enhance satisfaction, image, culture, health and safety, productivity, adaptability, innovation, risk, cost, value of assets, sustainability and Corporate Social Responsibility. The new Value Adding Management model follows the steps from the well-known Plan-Do-Check-Act cycle. The four steps are supported by various tools that were found in the literature or came to the fore in the state-of-the-art sections of the 12 value parameters. Furthermore an overview is presented of ways to measure the 12 value parameters and related Key Performance Indicators.","Added value; FM; CREM; Plan-Do-Check-Act; Intervention; KPIs","en","conference paper","Polyteknisk Forlag","9788750211020","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:5b41117a-ea77-44d2-a9fd-58fb3ca1f751","http://resolver.tudelft.nl/uuid:5b41117a-ea77-44d2-a9fd-58fb3ca1f751","Adding Value by Health Care Real Estate: Parameters and Priorities","van der Voordt, D.J.M.","","2015","Purpose Due to the transition of the Dutch health care sector from a governmentally steered domain towards regulated market forces, health care organisations have become fully responsible for their real estate. This paper explores if/how Dutch health care organisations adopt the concept of adding value by corporate and public real estate, which value parameters are included in daily practice and how, and which values are prioritized. Methodology Literature study and interviews with CEOs, project leaders, real estate managers and facility managers working in Dutch hospitals, assisted living facilities for the elderly, and mental health care facilities. The interviews were jointly prepared by students and the author of this paper being their main supervisor. Findings End-user satisfaction, stimulating innovation and increasing productivity are highly prioritized. The operationalisation into concrete design choices and strategic management of buildings-in-use is still underdeveloped. Which values are prioritized depends on the organisational objectives, the target group, the available budget, and the external context, in particular governmental policy and competition with other health care suppliers. Research implications Although much work has been done to operationalise the added value of corporate real estate and building related facilities, there is still a lack of a widely agreed taxonomy of added values and how to measure and manage these values. Ongoing international collaboration between researchers and practitioners is needed to build a common framework and to develop standardised measurement methods. Practical implications The insights can support decision makers in how to add value by public and corporate real estate, to explore conflicting values, and to improve current corporate and public real estate management by incorporating adding value parameters and taking into account the needs and interests of different stakeholders. Social implications A clear insight in value adding management of corporate real estate may result in a better fit between real estate and organisational objectives and individual needs. Originality/value The findings link added value theory to Corporate Real Estate Management in Dutch health care practice.","added value; corporate real estate; health care; KPIs; prioritization; Center for People and Buildings","en","conference paper","European Real Estate Society","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:1ace3fb5-d615-4e1e-9bd5-766b09aa0759","http://resolver.tudelft.nl/uuid:1ace3fb5-d615-4e1e-9bd5-766b09aa0759","Performance measurement of public facilities in Thailand: A case study of Dhanarak Asset Development","Riratanaphong, C.; van der Voordt, D.J.M.","","2015","This paper aims to present Key Performance Indicators (KPIs) that are used in public real estate management practice in Thailand, and to discuss similarities and dissimilarities between theory and practice. The findings from a single case study are compared with data from 55 other public organisations in Thailand. The case study has been conducted at Dhanarak Asset Development Company Limited in Bangkok. Research methods include interviews, walk-through observations, and document analysis. The findings show that KPIs are linked to three main areas: adherence to policy, operating performance of the state enterprise, and organisational management. KPIs include both financial and non-financial indicators. Findings on an operational level are reported to the upper organisational level. Benchmarking of performance measurement results of government agencies are used to improve the country’s public performance management as a whole. Overall the findings support the three principles that reflect a change in public asset management according to Kaganova and Undeland (2006), and the strategic framework for public performance measurement that was developed by Jääskeläinen and Laihonen (2014). The findings can be used as input to a step-by-step plan to define prioritised KPIs in connection to the organisational context and the corporate strategy. The findings and reflections upon the findings can help to understand the impact of public real estate management on organisational performance and how to add value to the organisation.","Public Real Estate Management; performance measurement; KPIs; benchmarking; Thailand; Center for People and Buildings","en","conference paper","European Facility Management Network","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:29df69d8-1fff-403f-beda-cbca72f4d4bb","http://resolver.tudelft.nl/uuid:29df69d8-1fff-403f-beda-cbca72f4d4bb","Added value of FM: A critical review","Jensen, P.A.; van der Voordt, D.J.M.","","2015","The purpose of this paper is to provide a state of the art of how the topic “Added value of FM” has been treated recently in research and practice. The paper is based on research papers from EFMC 2013 and 2014. The paper provides an overview and a critical review of this research. A main focus is to examine to which degree there is a cumulative knowledge building in this field. The paper also summarises findings about value adding management in practice and reflects on implications for research and practice. The critical review shows that some of the papers have a strong foundation in former research on the added value of FM, while many other papers only to a limited degree reflect and build upon this earlier research. This together with a broad scope of themes means that the cumulative knowledge building is rather weak. Besides, only few of the papers contribute directly to knowledge on value adding management. A study about how practitioners cope with the added value of FM and CREM clearly demonstrates a strong interest in the topic among leading professionals but also a lack of common understanding and practical management tools.","added value; state of the art; critical review; value adding management","en","conference paper","European Facility Management Network","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:05463100-727c-405a-a554-f732024de01d","http://resolver.tudelft.nl/uuid:05463100-727c-405a-a554-f732024de01d","How can facility managers add value?","Jensen, P.A.; van der Voordt, D.J.M.","","2015","","Center for People and Buildings","en","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:69272882-0435-4115-8b8e-28e3e06099d8","http://resolver.tudelft.nl/uuid:69272882-0435-4115-8b8e-28e3e06099d8","Zoektocht naar mix 1-of meerbedskamers","Bruijntjes, L.; van der Voordt, D.J.M.; Vrij, C.","","2015","1-bedkamers zijn ‘hot’. Bij nieuwbouw kiezen ziekenhuizen vaak voor 100 procent 1-bedkamers. In bestaande ziekenhuizen worden meerbedskamers op de verpleegafdelingen (deels) vervangen. Voor Roger Ulrich, voorloper in onderzoek naar healing environments, is het duidelijk: 1-bedskamers zorgen voor privacy en minimaliseren het risico op infectieoverdracht, dus weg met de meerbedskamers. Maar is de keuze voor kamertypes echt zo eenvoudig? Hoe kunnen bestuurders tot een weloverwogen en breed gedragen keuze komen?","","nl","journal article","BoardRoom Zorg / Vakmedianet","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:a955a203-80c6-4434-bf51-cf131e4e5f2c","http://resolver.tudelft.nl/uuid:a955a203-80c6-4434-bf51-cf131e4e5f2c","A conceptual framework to identify spatial implications of new ways of learning in higher education","Beckers, R; van der Voordt, Theo (TU Delft Real Estate Management); Dewulf, G","","2015","Purpose - The purpose of this paper is to explore the spatial implications of new learning theories and the use of Information and Communication Technologies (ICT) in higher education.Design/methodology/approach - Based on a review of literature, a theoretical framework has been developed that visualizes the spatial implications of developments in higher education. In order to further explore spatial configurations that support changes in education, a comparative floor plan analysis was carried out at four Dutch institutes of higher education.Findings - The findings show that traditional classroom space is progressively being replaced by a variety of learning settings to support contemporary learning activities.Practical implications - The research findings contribute to a better understanding of the alignment of learning space to the evolving needs that come from new ways of learning, supported by advanced ICT, and can be used to support space planning in higher education.Originality/value – This paper builds on findings from different disciplines: Facilities Management and Corporate Real Estate Management (suitability of floor plans) and Theory of Education (the pedagogical approaches and pedagogical assumptions those floor plans convey).","Space management; learning spaces; comparative floor plan analysis; new ways of learning; higher education","en","journal article","","","","","","","","","","","Real Estate Management","","",""
"uuid:60a15ef3-24ba-4cce-80e3-9aca9addeb97","http://resolver.tudelft.nl/uuid:60a15ef3-24ba-4cce-80e3-9aca9addeb97","Management strategies for aligning higher education accommodation with the user needs","Beckers, R; van der Voordt, Theo (TU Delft Real Estate Management); Dewulf, G","","2015","Purpose – This paper aims to explore the management strategies of facility managers and corporate real estate managers to align corporate real estate (CRE) with the needs of their organization and the end users in a changing context. Design/methodology/approach – The paper first outlines the theoretical issues of CRE alignment processes and the management of accommodation needs. It then presents the findings from a multiple case study in 14 Dutch Universities of Applied Sciences (UAS) from the perspective of the CRE/FM manager. The empirical study is based on interviews and a questionnaire. Findings – The theory shows three key process activities in managing the alignment of CRE with the needs of end users and the organization as a whole: coordination, communication and decision making. The way organizations manage this process can be represented by eight opposite perspectives. These eight perspectives refer to two management strategies for CREM departments: an involvement-oriented strategy and a control-oriented strategy. Practical implications – The distinguished eight management perspectives and two management strategies can be used by CRE/FM managers to reconsider their current approach for aligning CRE with the needs and requirements of the client, customers and end users. This is to improve the match between demand and supply in order to find future-proof accommodation solutions. Originality/value – CREM issues and the effect of CRE on students and staff and vice versa is an underexposed topic in research in the field of higher education. There is still limited understanding of how to optimally align school buildings with education. The current study combines insights from other disciplines such as management & organization and IT-alignment with insights from CREM theory.","Corporate Real Estate Management; Alignment; User Needs; Strategies; Higher Education","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:de9f0015-ee1b-45c6-96ff-6a823eb11027","http://resolver.tudelft.nl/uuid:de9f0015-ee1b-45c6-96ff-6a823eb11027","Pre-occupancy evaluation of patient satisfaction in hospitals","van der Zwart, J; van der Voordt, Theo (TU Delft Real Estate Management)","","2015","Only when a building has been built it becomes clear if the building works as expected and if the objectives of the clients, customers, end users and other stakeholders are attained. If not, it is difficult and costly to adapt a building-in-use to fit with the needs and interests of the stakeholders. This paper explores how some of the pre-set goals and objectives can be assessed ex ante, in the design phase, before it is built. The paper focuses on six aspects that are perceived as most important to support patient satisfaction: view on nature, way-finding, daylight, visibility of patient areas from reception desks, privacy and communication between medical staff and patients, and noise reduction (Ulrich et al., 2008). An analysis of available assessment tools showed that research by drawing and the use of Space Syntax methods is an adequate means to visualize the strengths and weaknesses of floor plansin relation to spatial user-experience. This approach is illustrated by an assessment of a nursing ward of the Deventer hospital in the Netherlands. This building has been built in the period 2004-2008 and is recognized as a leading hospital regarding hospitality.","hospitals; patient satisfaction; design assessment; space syntax","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:1dc9f6ec-f7a9-461e-a7fe-f675ac4b30cc","http://resolver.tudelft.nl/uuid:1dc9f6ec-f7a9-461e-a7fe-f675ac4b30cc","Aligning corporate real estate with the corporate strategies of higher education institutions","Beckers, R; van der Voordt, Theo (TU Delft Real Estate Management); Dewulf, G","","2015","PurposeThe purpose of this paper is to explore how corporate real estate (CRE) managers of higher education institutions formulate their CRE strategies and CRE operating decisions to align CRE with the corporate strategies of these institutions.

Design/methodology/approachAn analytical alignment framework has been developed, which was used to study the possible and actual connections between CRE management and corporate management at 13 large Dutch Universities of Applied Sciences. The data collection included a content analysis of the strategic plans of these universities and interviews with the CRE managers.

FindingsThe research findings show several layers of how CRE managers aim to align CRE with corporate goals to add value to the organization. It appears that the CRE strategies in-use are more clearly aligned with the corporate strategies than with the espoused CRE strategies.

Practical implicationsThe paper emphasizes the relevance of involving CRE management in corporate decision-making to contribute to the attainment of the organizational objectives with an efficient and effective accommodation.

Originality/valueSubstantial changes in learning and teaching practices in higher education lead to evolving corporate strategies, which result in the need for aligned CRE strategies and CRE operating decisions. This paper makes practitioners and researchers aware of the differences between alignment-based espoused CRE strategies and alignment that results from CRE strategies in-use in the field of higher education. The findings and insights might be applicable in other sectors as well.","Alignment; Higher education institutions; Strategy; Corporate real estate management; Espoused strategy; Strategy in-use","en","journal article","","","","","","","","","","","Real Estate Management","","",""
"uuid:7121acb0-5abb-47bd-9f35-c6f9c1487f25","http://resolver.tudelft.nl/uuid:7121acb0-5abb-47bd-9f35-c6f9c1487f25","Adding value by hospital real estate: An exploration of Dutch practice","van der Zwart, J; van der Voordt, Theo (TU Delft Real Estate Management)","","2015","Objectives: To explore how hospital real estate can add value to the health care organisation , which values are prioritized in practice, and why.Background: Dutch healthcare organisations are self-responsible for the costs and benefits of their accommodation. Meanwhile, a lively debate is going on about possible added values of corporate and public real estate in the fields of Corporate Real Estate Management and Facility Management. This paper connects both worlds and compares insights from literature with experiences from practice.Methods: Added Values extracted from literature have been discussed with 15 CEOs and project leaders of recently newly build hospitals in the Netherlands. Interviewees were asked: (1) which values are included in the design and management of their hospital and why; (2) to prioritize most important values from a list of nine predefined values and; (3) to explain how the chosen real estate decisions are supposed to support organisational objectives.Results: Stimulating innovation, user satisfaction and improving organisational culture are most highly valued, followed by improving productivity, reducing building costs and creating building flexibility. Image, risk control and financing possibilities got lower rankings. The findings have been used to develop a value-impact matrix that connects nine values to various stakeholders and possible interventions.Conclusion: The findings and the value-impact matrix can make different stakeholders aware of many possible added values of hospital real estate, potential synergy and conflicts between different values, and how to steer on value add in different phases of the life cycle.","hospital; real estate; added value; accommodation; value-impact matrix","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:e7937bd9-bce9-4e8d-b447-d0cb04865b61","http://resolver.tudelft.nl/uuid:e7937bd9-bce9-4e8d-b447-d0cb04865b61","Measuring the added value of workplace change: Performance measurement in theory and practice","Riratanaphong, C; van der Voordt, Theo (TU Delft Real Estate Management)","","2015","Purpose: – The purpose of this paper is to compare performance measurement systems from the literature with current performance measurement approaches in practice to get a better understanding of the complex relationships between workplace change, added value and organisational performance.To be able to measure the added value of workplace change, a valid and reliable performance measurement system is needed to measure the impact of the work environment on organisational performance before and after the change. This paper compares performance measurement systems from the literature with current performance measurement approaches in practice in order to get a better understanding of the complex relationships between workplace change, added value and organisational performance. A second aim is to have a closer look at the appraisal of workplace change by the end users.Methodology: A review of the literature traced various performance measurement systems with different performance areas and Key Performance Indicators. Three case studies were conducted, two in Thailand and one in the Netherlands, to explore if and how these theoretical insights are applied in current practice. Due to the worldwide introduction of New Ways of Working, special attention is paid to employee satisfaction and perceived productivity support.Findings: Many performance criteria and KPIs from literature are used in practice. However, apart from the Balanced Scorecard no performance measurement system from literature is literally applied. Regarding most issues, none of the organisations conducted a comparison of the impact of their real estate on organisational performance before and after the change. In one case only both ex ante and ex post data were collected about the appraisal of change by the end users.Practical implications: The performance measurement systems that were found in theory and practice can be used as input to value adding management of facilities. Based on the findings a step-by-step procedure is presented to facilitate the selection of prioritised key performance indicators.Research limitations: The number of cases is limited. Additional case studies in depth are needed to get a wider picture of practice. Besides, still much work has to be done to operationalise the performance criteria.Originality/value: This research connects the concepts of performance measurement and adding value by workplace change with data from two different continents.","Workplace change; Performance measurement; Added value; Stakeholders; Key performance indicators; Benchmarking","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:a5dae8db-0c1f-462a-b6f7-97ca0a1ecd97","http://resolver.tudelft.nl/uuid:a5dae8db-0c1f-462a-b6f7-97ca0a1ecd97","Color preferences for different topics in connection to personal characteristics","Bakker, I.C. (TU Delft Applied Ergonomics and Design); van der Voordt, Theo (TU Delft Real Estate Management); Vink, P. (TU Delft Applied Ergonomics and Design); de Boon, J; Bazley, C","","2015","Studies on color preferences are dependent on the topic and the relationships with personal characteristics, particularly personality, but these are seldom studied in one population. Therefore a questionnaire was collected from 1095 Dutch people asking for color preferences about different topics and relating them to personal characteristics.Color preferences regarding different topics show different patterns and significant differences were found between gender, age, education and personality such as being technical, being emotional or being a team player. Also different colors were mentioned when asked for colors that stimulate to be quiet, energetic, able to focus or creative. Probably, due to unconsciousness of contexts, many people had no color preference, a result that in the literature seldom is mentioned.Blue was the overall favourite color, however most males chose for blue (25 %) while most females had no color preference (18 %). Black was the overall favourite color for clothing, mainly chosen by females (40%), while males primarily chose blue (27%). For building interiors subjects preferred white.For moods, subjects preferred white for being quiet or being able to focus, red for being energetic and had no color preference for being creative.It is concluded that color preferences are dependent upon the topic, and personal characteristics. The findings are important for architects, interior designers, fashion designers and product designers to have a basic idea of preferred colors for different objects by different types of people.","color preference; personal characteristics; personality; mood","en","journal article","","","","","","Accepted Author Manuscript","","","","","Applied Ergonomics and Design","","",""
"uuid:e94cea2a-69d3-47fc-ae9e-8f20f23051a7","http://resolver.tudelft.nl/uuid:e94cea2a-69d3-47fc-ae9e-8f20f23051a7","The added value of FM: How can FM create value to organisations: A critical review of papers from EuroFM Research Symposia 2013-2015 papers","Jensen, PA (Technical University of Denmark); van der Voordt, Theo (TU Delft Real Estate Management)","","2015","","","en","book","","","","","","","","","","","","","",""
"uuid:9d05c221-c27b-4abf-98d9-2d5f98166894","http://resolver.tudelft.nl/uuid:9d05c221-c27b-4abf-98d9-2d5f98166894","Public Real estate performance measurement: A case study of a Bangkok government complex","Riratanaphong, C (Thammasat University); van der Voordt, Theo (TU Delft Real Estate Management)","","2015","Various studies have shown that corporate real estate can contribute to organisational performance. However, the concept of Public Real Estate Management (PREM) has not been well known in Thailand. This paper aims to present the concept of PREM, to describe Key Performance Indicators (KPIs) that are being used in practice, to discuss KPIs that should be developed furthermore, and to explore which organisational characteristics affect the selection and prioritisation of KPIs. The empirical study is based on data from a case study of Dhanarak Asset Development Company Limited (DAD). Research methods include interviews, walk-through observations and document analysis. The findings from the case study confirm the assumed relationships between performance measurement and organisational characteristics such as organisational objectives, structure and management style. Although the DAD organisation applies a systematic performance measurement approach, it is recommended to elaborate some KPIs furthermore such as employee satisfaction with the work environment and the rate of customer retention. The findings from the case study can be used to improve the current knowledge of the impact of public real estate management on organisational performance, and to develop a holistic performance measurement system for public real estate in Thailand.","Public Real Estate Management; PREM; Performance Measurement; Key Performance Indicators; KPIs; Balanced Scorecard; BSC; Employee Satisfaction","en","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:d487c026-b17d-4ab1-b64c-ca58b262ec7c","http://resolver.tudelft.nl/uuid:d487c026-b17d-4ab1-b64c-ca58b262ec7c","Inspelen op veranderingen vereist strategisch sturen op ontwerp en beheer van zorgvastgoed","van der Voordt, Theo (TU Delft Real Estate Management); van der Zwart, J","Veuger, J (editor)","2015","De zorgsector is continu aan veranderingen onderhevig. Dat leidt tot veel onzekerheid. Wat betekenen de vele veranderingen voor de fysieke zorginfrastructuur? Hoe vertaal je nieuwe visies op zorg, schuivende organisatiedoelstellingen en technologische innovaties in strategische oplossingen voor de veranderende vraag naar zorgvastgoed? Zet een stel experts bij elkaar en je krijgt veel antwoorden. Het levert ook veel nieuwe vragen op voor beleidsmakers en ontwerpers.","","nl","book chapter","Hanze Kenniscentra","978-90-819774-7-0","","","","Accepted Authors Manuscript","","","","","","","",""
"uuid:93f2ad71-084a-41ad-8969-f2d540f4b97d","http://resolver.tudelft.nl/uuid:93f2ad71-084a-41ad-8969-f2d540f4b97d","The Added Value of FM: Updates from the RNG group","Jensen, P.A.; van der Voordt, D.J.M.","","2014","","Center for People and Buildings","en","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:bce8726e-8461-4c81-9aaa-adb80837198d","http://resolver.tudelft.nl/uuid:bce8726e-8461-4c81-9aaa-adb80837198d","Ruimtelijk faciliteren van kennis delen","van der Voordt, D.J.M.; Bentinck, S.A.","","2014","Hoe meet je het effect van de werkomgeving op de mate waarin kennis wordt gedeeld binnen een organisatie? Begin dit jaar verschenen twee proefschriften over de werkomgeving van kenniswerkers en de invloed hiervan op kennis delen. In de hedendaagse kenniseconomie is dat belangrijke informatie, ook voor facility en real estate managers","Center for People and Buildings","nl","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate & Housing","","","",""
"uuid:e2830b32-75b5-47f6-8cef-bdcf84388d16","http://resolver.tudelft.nl/uuid:e2830b32-75b5-47f6-8cef-bdcf84388d16","Toelichting bij Transformatiemeter New: Version 17-3-2014","Geraedts, R.P.; van der Voordt, D.J.M.","","2014","","","nl","report","TU Delft","","","","","","","","Architecture and The Built Environment","Management in the Built Environment","","","",""
"uuid:d4703943-41e9-4c62-9e36-82e314a800fa","http://resolver.tudelft.nl/uuid:d4703943-41e9-4c62-9e36-82e314a800fa","Integraal sturen op ontwerp, bouw en beheer van ziekenhuizen","van der Voordt, D.J.M.","","2014","Op 16 oktober promoveerde Johan van der Zwart op het onderwerp ‘Building for a better hospital: value-adding management & design of healthcare real estate’. Een dag later lieten vier gerenommeerde experts hun licht schijnen over ditzelfde onderwerp. Een impressie van de bevindingen.","","nl","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:fc3ef2be-6d3f-472a-aba6-9d830be53079","http://resolver.tudelft.nl/uuid:fc3ef2be-6d3f-472a-aba6-9d830be53079","The added value of facility management: A European perspective","van der Voordt, D.J.M.; Jensen, P.A.","","2014","","","en","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:d0dffe4f-bd99-4044-ab25-f4425d31120d","http://resolver.tudelft.nl/uuid:d0dffe4f-bd99-4044-ab25-f4425d31120d","Adaptive reuse in Dutch care accommodation","de Jong, P.; Remøy, H.T.; van der Voordt, D.J.M.; van der Kuij, R.S.","","2014","Purpose – Identifying opportunities for adaptive reuse in a changing (increasing market driven) context for Dutch care accommodation. Design/methodology/approach – Combination of two student thesis, both based on case study and decision model development. Findings – Due to new courses in the Dutch care industry functions of care accommodation are shifting, which could result in additional vacancy, unless the buildings are adaptable for the new situation. It is expected that new programs will be defined for the new care accommodations. However, one of the first lessons of transformation is to seek functions close to the original. With focus on adaptive reuse the problematic accommodations can be dedicated to closely related functions. The decision should be supported by a LCC?based comparative assessment.","adaptive reuse; care accommodation; LCC","en","conference paper","European Real Estate Society","","","","","","","","Architecture and The Built Environment","Management in the Built Environment","","","",""
"uuid:f3d4e6ad-ccd0-49c8-9224-7f1275dcfa18","http://resolver.tudelft.nl/uuid:f3d4e6ad-ccd0-49c8-9224-7f1275dcfa18","Corporate real estate alignment strategies in Dutch higher education","Beckers, R.; van der Voordt, D.J.M.","","2014","Purpose – This paper aims to explore the management approaches concerned with the process of aligning Corporate Real Estate (CRE) with organizational goals on a strategic level and regarding day-to-day operating activities in higher education institutes. Methodology/approach – The paper first outlines theoretical issues of CRE alignment processes in general. It then presents the findings from 13 interviews with CRE managers who are responsible for the accommodation of Dutch Universities of Applied Sciences. Findings – The review of CRE theory shows three key CRE alignment process activities and six management approaches. The empirical study shows how these approaches can be used to distinct two opposite strategies for CRE alignment processes: a control-oriented strategy and an involvement-oriented strategy. Originality/value – The managerial decision-making regarding space issues and its effects on students and staff in higher education is an underexposed topic in CRE research. There is still limited understanding of how to optimally align school buildings to education. The current study combines insights from other disciplines such as ITalignment with insights from CREM theory. Furthermore it sheds light on several management approaches and on the use of these approaches for CRE alignment strategies in the field of higher education. The findings might be applicable in other sectors as well.","Corporate Real Estate Management; alignment; strategies; higher education; Center for People and Buildings","en","conference paper","European Real Estate Society","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:ac9b9264-5fff-4acf-b5fa-4f729040097c","http://resolver.tudelft.nl/uuid:ac9b9264-5fff-4acf-b5fa-4f729040097c","Tijdelijke herbestemming van leegstaand vastgoed","van der Voordt, D.J.M.; Remoy, H.T.","","2014","In Nederland staat ca. 15% van alle kantoorruimte leeg. Dit is exclusief de verborgen leegstand van plekken die binnen verhuurde kantoren leeg staan. Naast sloop wordt in toenemende mate gekozen voor herbestemming als oplossing voor het bestrijden van leegstand, tijdelijk of permanent. Een beschouwing over kansen en obstakels.","leegstand; kantoorruimte","nl","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:a14a715c-8fce-4661-899d-3af8716aa0c3","http://resolver.tudelft.nl/uuid:a14a715c-8fce-4661-899d-3af8716aa0c3","Priorities in Accommodating office user preferences: Impact on office users decision to stay or go","Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2014","Purpose When current accommodation is unsatisfactory, office organisations consider relocating to new accommodation that optimally facilitates their main processes and supports image and financial yield. However, due to high vacancy levels, public opinion and governmental awareness oppose new office construction. Reusing existing buildings could be the egg of Columbus. This paper aims at answering the questions: Which property characteristics are important push and pull factors for relocation? What does this mean for the decision: stay or go?Design/methodology/approach A literature review of factors determining organisations’ accommodation choices was conducted. Interviews were held with large-scale office organisations and creative organisations, discussing relocation drivers. Henceforth, a survey was held among creative organisations, collecting data about property characteristics important for their preferences. Finally, office user preferences were compared with characteristics of structurally vacant buildings.Findings Traditional push factors like car accessibility, extension need, and location and building image remain important. Nowadays sustainability issues like reducing energy consumption and better public transportation accessibility are highly prioritised pull factors as well. Regarding the creative industries, bike- and public transportation accessibility, multi-tenancy, and ICT and meeting facilities are most important.Practical implications Knowing office users’ preferences is important to attract and retain stable tenants. If office space supply is highly aligned to end-users demands and easily adaptable to changing needs, probably more organisations will decide to stay instead of go, leaving behind empty offices.Originality value This study combines data about push and pull factors with relocation decision-making, innovatively focussing on the creative industries. The data can be used to explore opportunities and risks of adaptive re-use of the existing building stock.","offices; vacancy; user preferences; push-, pull- and keep- factors; creative industries","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:48305aea-75d8-4285-aa5d-0056fe5305d0","http://resolver.tudelft.nl/uuid:48305aea-75d8-4285-aa5d-0056fe5305d0","Adaptive reuse of office buildings into housing: Opportunities and risks","Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2014","Conversion into housing is a way of adapting and reusing vacant office buildings. Former research has shown possibilities for this type of conversion, and has delivered instruments for determining the conversion potential of vacant offices. While adaptation and renovation of outdated offices can prove to be a successful real estate strategy, conversions into housing still take place only on a small scale. There are several reasons for this, like uncertainty about financial feasibility, and little knowledge about the opportunities and risks of building conversions. This paper reveals drivers for office-to-housing conversions and conversion opportunities and risks, based on a review of international literature and a cross-case study of 15 buildings in the Netherlands which were converted from offices to housing. The findings show that various legal, financial, technical, functional and architectonic issues define the opportunities and risks of building conversions. These insights can be used to support decision making on how to deal with vacant office buildings.","adaptation; conversion; drivers; opportunities and risks; cross-case study","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:6a804e98-7e3a-4826-8be2-b80b9d140054","http://resolver.tudelft.nl/uuid:6a804e98-7e3a-4826-8be2-b80b9d140054","Reflecting on future research concerning the added value of FM","Jensen, PA; van der Voordt, Theo (TU Delft Real Estate Management); Coenen, C; Sarasoja, AL","","2014","Purpose: To summarize recent research findings and reflections on The Added Value of Facilities Management and to outline perspectives for future research and development of the added value of FM.Methodology - The article is based on reflections on contributions to the recently published book “The Added Value of Facilities Management” and related future studies as well as further exploration of five main themes.Findings - Added value is expected to be central in the future development of FM, which is confirmed by recent foresight studies. There is a need for a better understanding of alignment between FM and core business, performance measurement methods and how models such as the FM Value Map can be of value to the involved stakeholders. CSR, Sustainability and Branding have great potential to add value and to elevate FM to become a strategic partner with corporate top management. Management of stakeholders’ perception of value and relationships are essential aspects as well and need further attention.Research limitations - The article is based on the conclusions of several studies that aimed to explore items for further research, on the ideas of all co-authors of “The Added Value of Facilities Management” anthology and on further exploration of five main themes, and not on an extensive review of recommendations for further research to be found in a huge number of research reports.Practical implications - The findings and ideas for further research on the added value of FM deliver input to further professionalization of FM.Originality/value - This paper provides important input to the future research agenda on the added value of FM and sheds new light on five particular research topics.","Facilities management; Value added; Stakeholders; Strategic management; Sustainable development; Future research","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:e53bc84e-9bd9-4e34-8be5-514384e9ec42","http://resolver.tudelft.nl/uuid:e53bc84e-9bd9-4e34-8be5-514384e9ec42","Pleasure, arousal, dominance: Mehrabian and Russell revisited","Bakker, I.C. (TU Delft Applied Ergonomics and Design); van der Voordt, Theo (TU Delft Real Estate Management); de Boon, J; Vink, P. (TU Delft Applied Ergonomics and Design)","","2014","This paper presents a discursive review of the dimensions pleasure, arousal and dominance that Mehrabian and Russell developed in 1974 to assess environmental perception, experience, and psychological responses. Since then numerous researchers applied these dimensions to assess the experience of the physical environment and its perceived qualities. Although the dimensions appeared to be useful, there is a long-lasting debate going on among environmental psychologists about the interpretation of pleasure, arousal and dominance and its underlying mechanisms. Due to the lack of clarity researchers use different adjectives to describe environmental experiences, which makes any comparison between research findings difficult.This paper shows that the three dimensions can be linked to the current ABC Model of Attitudes: pleasure, arousal and dominance can be respectively related to affective, cognitive and conative responses , i.e. Affect, Cognition and Behaviour (ABC). In addition, connecting the three dimensions to the triad feeling, thinking and acting, can also help to improve our understanding, interpretation and measurement of pleasure, arousal and dominance. Based on this review, it is proposed to re-introduce the three dimensions and to replace the nowadays often used two dimensional model with pleasure and arousal by a three dimensional model, including dominance as a third dimension, to represent the complete range of human responses.","pleasure; arousal; dominance; ABC psychology; tripartite view of feeling; thinking; acting; experience","en","journal article","","","","","","Accepted Author Manuscript","","","","","Applied Ergonomics and Design","","",""
"uuid:ab414786-6612-49c3-a140-9729577aaacc","http://resolver.tudelft.nl/uuid:ab414786-6612-49c3-a140-9729577aaacc","Sturen op toegevoegde waarde van (zorg)huisvesting: Nog een lange weg te gaan","van der Voordt, D.J.M.","","2014","In de Barometer Maatschappelijk Vastgoed 2013 wordt veel aandacht besteed aan waarde van vastgoed, getuige hoofdstuktitels als “Waardefactoren sleutel voor eindwaarde”, “Innovatieprocessen in waardestroomketens” en “Stedelijke waardecreatie” en hoofdstukken over “opbrengsten”, “kostenreductie”, “energiebesparing”, “duurzaamheid”. “tevredenheid huurder”, “leefbaarheid” en “maatschappelijke effectiviteit”. Dit artikel werkt het begrip waarde verder uit en beschrijft uitkomsten uit onderzoek naar de toegevoegde waarde van (zorg)huisvesting.","huisvesting; zorghuisvesting","nl","book chapter","Hanze University of Applied Sciences, Kenniscentrum Noorderruimte","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:8e210b85-5047-4d4e-a261-d8902b13bcc7","http://resolver.tudelft.nl/uuid:8e210b85-5047-4d4e-a261-d8902b13bcc7","Managing the workplace in a globalized world: The role of national culture in workplace management","Plijter, EB; van der Voordt, Theo (TU Delft Real Estate Management); Rocco de Campos Pereira, R.C. (TU Delft Spatial Planning and Strategy)","","2014","Purpose: to provide a better insight into the role of national cultures on the management and design of workplaces of multinationals in different countries.Design/methodology/approach: This explorative study is based on an extensive literature review of dimensions of national culture in connection to corporate real estate management, interviews with ten representatives of multinationals on corporate real estate strategies and workplace characteristics, and a multiple case study of two multinational firms with site visits and observations at offices in the Netherlands, Germany and Great Britain.Findings: Whereas all interviewed companies had their real estate portfolio to some extent aligned to the local national culture, none had a strict central policy about this issue. Differences in workplace characteristics were mainly caused by the involvement of local people in workplace design. Using Hofstede’s cultural dimensions the case studies showed relationships between masculinity of a culture and the expression of status and between uncertainty avoidance and openness to innovation; however, no relationships were found related to differences in power distance and short/long term orientation.Research limitations: The case studies were conducted in three EU countries. Due to practical reasons, most interviewees were Dutch. Additional empirical research including more different national cultures is needed to advance more unequivocal conclusions and to develop a clear set of guidelines for decision-making.Practical implications: The findings stress the importance of finding a balance between aligning facilities to business purposes and meeting the needs of different (groups of) employees in multinational environments.Originality/value: Although much has been written about national culture, not much research is available yet in connection to facilities management and corporate real estate management.","national culture; corporate culture; facilities; corporate real estate management; workplace characteristics; decision-making","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:a57a0d91-98c5-462b-a973-9db0c2b6f3ad","http://resolver.tudelft.nl/uuid:a57a0d91-98c5-462b-a973-9db0c2b6f3ad","The use of questionnaires in colour research in real-life settings: In search of validity and methodological pitfalls","Bakker, I.C. (TU Delft Applied Ergonomics and Design); van der Voordt, Theo (TU Delft Real Estate Management); Vink, P. (TU Delft Applied Ergonomics and Design); de Boon, J","","2014","This research discusses the validity of applying questionnaires in colour research in real life settings.In the literature the conclusions concerning the influences of colours on human performance and well-being are often conflicting. This can be caused by the artificial setting of the test process. Applying questionnaires could also be a cause. To avoid the disadvantages of an artificial setting, a colour research process was organized in a real life setting. In order to get a better understanding of the validity and possible pitfalls in using questionnaires, the responses to the questionnaires were analysed. During colour research looking for the colour influences on perceived productivity, social cohesion and well-being during meetings, responses to questionnaires were compared with findings from observations of behaviour and additional interviews with the respondents. Discrepancies were found indicating weaknesses of applying questionnaires in colour research. The findings suggest that questionnaires alone are not a fully appropriate tool to establish the colour influences. Triangulation by observations, additional interviews and sampling techniques can improve the validity of measuring the influence of different colours.","questionnaires; observations; methodology; social psychology; colour influences","en","journal article","","","","","","Accepted Author Manuscript","","","","","Applied Ergonomics and Design","","",""
"uuid:aefb79bc-e6ec-4982-aea0-6cfca84a2d28","http://resolver.tudelft.nl/uuid:aefb79bc-e6ec-4982-aea0-6cfca84a2d28","Adding value by FM: exploration of management practice in the Netherlands and Denmark","van der Voordt, Theo (TU Delft Real Estate Management); Jensen, PA","","2014","The last decade shows a growing attention into the concept of added value of Facilities Management and Corporate Real Estate Management and how to attain and measure added value. A variety of different types of added value came to the fore such as user value, customer value, financial value, environmental value and relationship value. Furthermore a huge variety of different definitions can be found in publications from different authors, partly depending on their disciplinary background and partly because some authors do not build on former research. In discussions with researchers and practitioners, the concept of added value is definitely recognized. However, people have many different topics in mind. In a workshop at EFMC 2013 all attendants used different terms and mentioned only a few concrete measures how to add value, mostly in rather abstract terms. Further research is needed to harmonize the concept of added value i.e. definitions, dimensions and types, and to be able to operationalize this concept into practical guidelines for implementation and measurement by Key Performance Indicators. This paper relates theoretical reflections on the added value of FM to the findings of ten interviews with practitioners from the Netherlands and Denmark. It aims to explore how practitioners cope with terms and definitions, which concrete FM measures are applied to add value, what value, and if/how managers measure whether the aimed added values have been attained. The paper ends with some reflections and suggestions for follow-up research, both from a theoretical and practical perspective.","Facilities Management; Corporate Real Estate Management; Added Value; Performance; Value Adding Management","en","conference paper","","","","","","","","","","","","","",""
"uuid:7785fd17-bdc3-4441-af3f-b3b8f3a59729","http://resolver.tudelft.nl/uuid:7785fd17-bdc3-4441-af3f-b3b8f3a59729","Measuring the added value of workplace change. Comparison between Theory and Practice","van der Voordt, Theo (TU Delft Real Estate Management); Riratanaphong, C. (TU Delft Real Estate Management)","","2014","Purpose: Worldwide organisations have introduced more flexibility in place, time and ways of working. In order to be able to define the added value of workplace change, a clear performance measurement system is needed to measure organisational performance in connection to real estate before and after the change. This paper compares various performance measurement systems from the literature with current performance management in practice in search of opportunities for improvement and prioritization.Methodology: In addition to a review of literature, three case studies were conducted, two in Thailand and one in the Netherlands. Special attention is paid to appraisal of change by the end users i.e. employee satisfaction and perceived productivity support .Findings: Many performance criteria and KPIs from literature are used in practice. However, apart from the Balanced Scorecard no other performance measurement system from literature is literally applied. Regarding most issues, none of the organisations conducted a sound comparison of the impact of their real estate on organisational performance before and after the change. In one case only both ex ante and ex post data were collected about the appraisal of change by the end users. Employees’ appraisals showed to be linked to the location of the building, the office concept, the experience value of the exterior and interior design, and technical equipment.Practical implications: The proposed performance measures can be used as a reference frame for value adding management of facilities. Based on the findings a step-by-step procedure has been developed to facilitate the selection of prioritized key performance indicators.Research limitations: The number of cases is limited. Additional case studies in depth are needed to get a wider picture of practice. Besides, still much work has to be done to operationalize all performance criteria.Originality/value: This research connects the worlds of performance measurement and added value of workplace change in two different contexts.","Workplace change; performance measurement; adding value management; stakeholders","en","conference paper","","","","","","","","","","","","","",""
"uuid:16891677-e7f8-4ed8-8c53-5f8d37b1452d","http://resolver.tudelft.nl/uuid:16891677-e7f8-4ed8-8c53-5f8d37b1452d","Facilitating new ways of learning in Dutch higher education","Beckers, R.; van der Voordt, D.J.M.","","2013","Literature shows that ‘new ways of learning’ cause a shift in learning settings with a growing attention to facilitating autonomy, interaction and knowledge exploration anytime, anywhere. These trends show evident similarities with developments in office environments known for as ‘new ways of working’. The purpose of this paper is to explore how facility managers in Dutch higher education perceive developments in learning and teaching in order to keep the learning facilities aligned to the changing demands of modern education. The study first describes the similarities between existing theory of new ways of working in offices and new ways of learning in educational environments, resulting in a conceptual framework that links learning space to new ways of learning. The framework is empirically explored based on interviews with facility managers in 14 Dutch Institutes for Higher Education. The findings show that new ways of learning requires an integral approach that considers new ways of education, the new student, digitisation of learning and teaching and new learning space. The study presents ten points of attention to pro-actively cope with new ways of learning in higher education institutes. The results of the research contribute to a better understanding of the alignment of learning space to the evolving needs that come from new ways of learning supported by advanced information and communication technology (ICT) and can be used by facility managers and corporate real estate managers to support strategic decision-making.","space management; learning spaces; new ways of learning; higher education","en","conference paper","European Facility Management Network","","","","","","","","Architecture","Real Estate and Housing","","","",""
"uuid:2b5f2a44-fac5-43ab-944e-4b865a98001c","http://resolver.tudelft.nl/uuid:2b5f2a44-fac5-43ab-944e-4b865a98001c","Value adding management of hospital real estate: Balancing between different stakeholders’ perspectives","van der Zwart, J.; van der Voordt, D.J.M.","","2013","In addition to cost effectiveness, possible contributions of real estate to organisational performance are incorporated in strategic corporate real estate management nowadays more and more. This paper explores the concept of adding value by real estate and how this concept is being applied in design and management of hospital accommodations. Added value of real estate is a multi-dimensional concept with multiple stakeholders being involved. Stimulating innovation, improving satisfaction of patients and staff, and supporting (change of) culture are ranked high in interviews with CEOs, corporate real estate managers and project leaders of hospitals. Real estate interventions are also directed to support labour productivity, flexibility and cost reduction. Remarkably, risk management and opportunities to use real estate financial value to finance organisational processes are much less recognised as important added values of hospital real estate. Priorities turn out to be different in the initiation phase versus buildings-in-use.","","en","journal article","HealthManagement.org","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:c3ef289a-bd30-4550-9ae6-b67b2e498a83","http://resolver.tudelft.nl/uuid:c3ef289a-bd30-4550-9ae6-b67b2e498a83","Adaptability: How to accommodate changing user preferences","Remoy, H.T.; van der Voordt, D.J.M.","","2013","Purpose: When current accommodation is unsatisfactorily, office organisations consider relocating to new accommodation that optimally facilitate their main processes, supporting image and financial yield. However, due to high vacancy levels, public opinion and governmental awareness oppose new office construction. Reusing existing buildings could be the egg of Columbus. This paper aims at answering the questions: Which property characteristics are important push and pull factors for relocation? What does this mean for the decision: stay or go? Design/methodology/approach: Besides a literature review of factors determining organisations’ accommodation choices, interviews were held with large-scale office organisations and creative organisations, discussing relocation drivers. Henceforth, a survey was held among creative organisations, collecting data about property characteristics important for their preferences. Findings: Traditional push factors like car accessibility, extension need, and poor location and building image remain important. Sustainability issues like reducing energy consumption and better public transportation accessibility are highly prioritised pull factors. Regarding the creative industries, bike- and public transportation accessibility, multi-tenancy, and ICT and meeting facilities are most important. Practical implications: Knowing office users’ preferences is important to attract and retain stable tenants. If office space supply is highly aligned to end-users demands and easily adaptable to changing needs, probably more organisations will decide to stay instead of go, leaving behind empty offices. Originality value: This study combines data about push and pull factors with relocation decision-making, innovatively focussing on the creative industries. The data can be used to explore opportunities and risks of adaptive re-use of the existing building stock.","offices; vacancy; user preferences; creative industries","en","conference paper","European Real Estate Society","","","","","","","","Architecture and The Built Environment","Real Estate Management","","","",""
"uuid:5e7237e5-428f-41aa-ad44-22cae25f2671","http://resolver.tudelft.nl/uuid:5e7237e5-428f-41aa-ad44-22cae25f2671","Het Nieuwe Werken vanuit het perspectief van de eindgebruiker","van der Voordt, D.J.M.; d'Ancona, M.","","2013","Het Nieuwe Werken is al sinds begin jaren negent ig in opkomst en raakt steeds meer ingeburgerd, zowel bij private als bij publieke organisaties. Dit artikel gaat in op de belangrijkste kenmerken en drijfveren, ervaringen van gebruikers, vereiste gebouweigenschappen en instrumenten ter ondersteuning van de besluitvorming.","","nl","journal article","","","","","","","","","","Real Estate & Housing","","","",""
"uuid:ec95e615-d8b8-4d1a-81ed-bec769d1e1b3","http://resolver.tudelft.nl/uuid:ec95e615-d8b8-4d1a-81ed-bec769d1e1b3","Universitair vastgoed als sturingsmiddel in onderwijs en onderzoek","Bakker, I.; van der Voordt, D.J.M.","","2013","Sinds 2010 is Karel Luyben rector magnificus van de Technische Universiteit Delft. Deze universiteit staat nationaal en internationaal hoog aangeschreven en heeft grote ambities voor zowel onderwijs als onderzoek. De Delftse campus biedt ruimte aan zo’n 18.000 studenten en 4.500 medewerkers. Zijn er specifieke kenmerken van een campus aan te wijzen die ervoor zorgen dat studenten en medewerkers er kunnen excelleren? In 2011 publiceerde Alexandra den Heijer haar promotieonderzoek ‘Managing the University Campus’. We vroegen de rector magnificus naar zijn persoonlijke visie op wat een campus tot een goede campus maakt. Naast een enthousiaste manager en wetenschapper blijkt Luyben ook buitengewoon ‘kunst’minnend en mengt hij zich graag binnen alle gelederen en lagen van de TU Delft-gemeenschap. Centraal in zijn visie staat strategisch sturen op verbindingen binnen de campus, met de stad Delft en met andere kenniscentra, nationaal en internationaal.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:2c2a2eaa-9d73-4ffa-9e75-78e487ae6455","http://resolver.tudelft.nl/uuid:2c2a2eaa-9d73-4ffa-9e75-78e487ae6455","How Can Facilities Management Add Value To Organisations As Well As To Society?","Jensen, P.A.; Sarasoja, A.L.; van der Voordt, D.J.M.; Coenen, C.","","2013","The purpose of this paper is to present lessons learnt from a 3 year collaborative research project on the added value of Facilities Management (FM) involving institutions in five European countries. The starting point was the so-called FM Value Map developed earlier by the leader of the research group. The project applied three basic theoretical perspectives: FM, Corporate Real Estate Management (CREM) and Business to Business (B2B) marketing and started with a major literature review on added value based on each of these perspectives. The collaboration included a series of workshops and preparation of research papers covering theoretical, methodological and empirical aspects. The results were published as an anthology in May 2012. The three basic perspectives of FM, CREM and B2B marketing provide both overlapping and complementary focus areas in relation to adding value. Four conceptual models are presented and compared. They include parameters and strategies for how FM can add value with many similarities and a trend towards convergence. Stakeholder relationships and relationship management are seen as crucial in adding value, which for instance is expressed in the concepts FM Value Network and Value Adding Management. Besides adding value for the core business of organisations it is becoming increasingly important for FM to add value for society, for instance in terms of sustainability and corporate social responsibility. The advancement in knowledge and understanding presented in the paper offers a new state of the art, which can give inspiration and guidance for cutting edge FM organisations and professionals as well as for advanced teaching and future research.","Facilities Management; Corporate Real Estate Management; B2B Marketing; Added Value; State of the Art","en","conference paper","International Council for Building (CIB)","","","","","","","","Architecture","Real Estate and Housing","","","",""
"uuid:b96417e2-f97e-4ea3-b4d3-985868a5f01d","http://resolver.tudelft.nl/uuid:b96417e2-f97e-4ea3-b4d3-985868a5f01d","Afval, transport en logistiek in de bouw moeten duurzamer","Karabulut, B.; van Doorn, A.J.; van der Voordt, D.J.M.","","2013","BREEAM-NL wordt veel gebruikt om duurzame gebouwen te realiseren en te certificeren. Voor aannemers is afval scheiden op de bouwplaats vrij lastig. De eisen voor transport & logistiek zijn vooral gericht op registraties en niet op verduurzaming hiervan. Toepassing van Smart Building Logistics (SBL) zorgt voor betere afvalscheiding en minder transport en CO2-uitstoot van, naar en op de bouwplaats. Dit bevordert de verduurzaming van het uitvoeringsproces. Op basis van projectanalyses waarin BREEAM-NL of SBL is toegepast wordt aanbevolen om de inzichten uit SBL in BREEAM-NL te integreren.","","nl","journal article","CEO Media","","","","","","","","","Real Estate & Housing","","","",""
"uuid:0fa95c24-12de-4897-b292-ebccbfb766aa","http://resolver.tudelft.nl/uuid:0fa95c24-12de-4897-b292-ebccbfb766aa","Beter voorkomen dan genezen: Wijzigingen in een PvE","van der Voordt, D.J.M.","","2013","Tijdens de planontwikkeling voor nieuwbouw of verbouw in de zorg, vinden vaak nog allerlei veranderingen plaats in het programma van eisen. Gevolg: tijdverlies, extra kosten en frustratie bij de betrokkenen. Zijn wijzigingen te voorkomen? Kunnen we de nadelige effecten reduceren? Een verkenning van soorten wijzigingen, oorzaken, gevolgen en mogelijke oplossingen.","","nl","journal article","Vakmedianet","","","","","","","","","Real Estate and Housing","","","",""
"uuid:b2ecfaee-fa26-4543-9e9d-cd2093e92387","http://resolver.tudelft.nl/uuid:b2ecfaee-fa26-4543-9e9d-cd2093e92387","Red or blue meeting rooms: does it matter? The impact of colour on perceived productivity, social cohesion and wellbeing","Bakker, I.C. (TU Delft Applied Ergonomics and Design); van der Voordt, Theo (TU Delft Real Estate Management); de Boon, J; Vink, P. (TU Delft Applied Ergonomics and Design)","","2013","The purpose of this research is to establish the influences of the colours red and blue on perceived well being, social cohesion and productivity in complex real life work conditions during regular meetings.Methodology: Seven regular government teams held seven regular meetings in a red, blue and reference meeting room. In literature it is often mentioned that red is a warm and blue a cool colour. To be able to test the warmth and coldness effects we have amplified the warm and cold qualities with light colour and colour of the table top desk. We asked employees to complete questionnaires concerning perceived well being, social cohesion and productivity. Fifty two subjects completed three questionnaires, at the start, the end and two or three days after the meeting. Data were analysed with SPSS 16.Our findings didn’t show any effects of the red and blue environment on perceived well being, social cohesion and productivity. We assume the processes in real life work situations are too complex to measure influences. Practical implications are that statements frequently mentioned in literature concerning influences of red and blue might be not valid in real life meeting settings. New ways of testing the impact of colours should be reconsidered. Because lab situations are too simplified and artificial, we suggest testing influences of colour in an isolated setting in relation to art.The originality of this research concerns testing colour influences in complex real life work settings like meetings.","meeting rooms; colour influences; red and blue; perceived productivity","en","journal article","","","","","","Accepted Author Manuscript","","","","","Applied Ergonomics and Design","","",""
"uuid:d7e88b6c-d95d-49a3-ba8f-8d98015717ba","http://resolver.tudelft.nl/uuid:d7e88b6c-d95d-49a3-ba8f-8d98015717ba","Corporate real estate mirrors brand: a conceptual framework and practical applications","Khanna, C. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); Koppels, P.W. (TU Delft Management in the Built Environment)","","2013","Purpose – The purpose of this paper is to show how international companies (can) use real estate as a means to reinforce corporate identity and to express brand values in order to evoke a positive image in today’s competitive world.Design/methodology/approach – The paper relies on a review of literature, seven case studies including analysis of company documents and in depth interviews with marketing experts and real estate advisors, and a cross-case analysis showing the translation of brand core values in real estate strategies of these multinationals.Findings – The findings show that brand values are incorporated in the location strategy, building strategy, workplace strategy and at portfolio management level by all companies, but in different ways and with different focus points. Most common used brand values are “Green” values i.e. sustainability, reliability, transparency, innovation and people oriented. Branding policies take into account both internal stakeholders such as the end users, and external stakeholders such as customers and investors.Research limitations/implications – The number of interviews is rather limited. Reliability of the findings was enforced by triangulation through connecting the interview findings to literature and strategic documents. Additional empirical research is needed to further explore which strategic choices can be made and in particular what is the actual impact on corporate image and organisational performance.Practical implications –The different ways to translate corporate brand values in real estate and the conceptual framework that has been developed to describe the step by step approach - from defining a vision to translating the corporate culture and identity into a well-considered real estate strategy - can be used by policy makers and real estate managers in real estate decision-making on strategic, tactical and operational level.Originality – The paper links findings from Corporate Real Estate Management with insights from marketing theory and adding value by real estate.","Corporate Identity; Corporate Image; Branding; Real Estate; Strategy; CREM; Headquarters","en","journal article","","","","","","Accepted Author Manuscript","","","","Management in the Built Environment","Real Estate Management","","",""
"uuid:24e11045-a07c-4949-b761-3cac535977da","http://resolver.tudelft.nl/uuid:24e11045-a07c-4949-b761-3cac535977da","Het creëren van een healing environment: Sturen op een gastvrij zorggebouw","Prevosth, J.M. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); Doets, M","Kooyman, W (editor)","2013","Sturen op gastvrijheid staat in veel zorginstellingen hoog op de beleidsagenda. Het creëren van een Healing Environment krijgt eveneens veel aandacht. De twee begrippen worden vaak los van elkaar toegepast. Dit artikel laat zien dat toepassing van principes uit de Healing Environment literatuur bijdraagt aan een positieve gastvrijheidsbeleving.","","nl","book chapter","Weka","9789058833730","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:6b0fb00c-c287-4517-934f-32d263603f0d","http://resolver.tudelft.nl/uuid:6b0fb00c-c287-4517-934f-32d263603f0d","Spatial support of knowledge production in higher education: Research paper","van Sprang, H; Groen, BH; van der Voordt, Theo (TU Delft Real Estate Management)","","2013","This paper explores the impact of the physical and social dimensions of the work environment on satisfaction and perceived productivity of knowledge workers in Dutch universities of applied sciences. The approach took the form of a literature review, multiple case study of six research centres using interviews and logbook analysis, and web-based survey (N = 188). Optimally facilitating knowledge production requires both space for concentration (to support internalisation of knowledge) and space for interaction (to support externalisation of knowledge). None of the work environments involved in the study adequately supported all the phases of knowledge development adequately. Cellular offices with personal desks are preferred for solo work and,whereas new workplace designs with a focus on the office as a meeting place support interaction and collaboration. Spatial layout and interaction have a stronger impact than comfort and absence of distraction. The spatial layout should support both in-depth concentration and communication, fit the internalisation/externalisation ratio of activities, and accommodate the proximity essential for collaborative knowledge development. Being able to choose is the key to success. In terms of research limitations, knowledge workers’ productivity was measured by self-assessment, but only a limited number of diaries were collected. The lessons learned can be used as inputs to decisionmaking processes regarding the design, implementation and management of working environments in higher education settings. Few studies have been conducted concerning the spatial preferences and needs of knowledge workers in universities of applied sciences. The results show that the physical dimension (comfort and layout) is more important for collective productivity, whereas individual productivity is more strongly influenced by the social dimension (interaction and distraction).","knowledge work; work environment; higher education; satisfaction; perceived productivity","en","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:34c7b116-8dae-4f92-8e84-1d53dd6ed9db","http://resolver.tudelft.nl/uuid:34c7b116-8dae-4f92-8e84-1d53dd6ed9db","Leegstandsmanagement van publiek vastgoed: Pilotstudie - werkdocument: Beknopte samenvatting, conclusies en aanbevelingen","de Jonge, H. (TU Delft Real Estate Management); Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); Zijlstra, H. (TU Delft Heritage & Design); Borst, S; Rieuwerts, S; Koppels, P.W. (TU Delft Management in the Built Environment)","","2013","Rapport in opdracht van Atelier Rijksbouwmeester.","","nl","report","","","","","","","","","","","","","",""
"uuid:a89c3f7a-8899-4bae-be9e-182a2317ed97","http://resolver.tudelft.nl/uuid:a89c3f7a-8899-4bae-be9e-182a2317ed97","Eficiência Energética no parquet habitational holandês | Energy efficiency of the Dutch housing stock","Visscher, H.J. (TU Delft Housing Quality and Process Innovation); Stutvoet, E.N.M.; van der Voordt, Theo (TU Delft Real Estate Management)","Barbosa Villa, S (editor); Walbe Ornstein, S (editor)","2013","","","mul","book chapter","Editora Oficina de Textos","978-85-7975-076-2","","","","","","","","","","","",""
"uuid:44800ffe-82f3-47a4-8879-1f0676c9bc56","http://resolver.tudelft.nl/uuid:44800ffe-82f3-47a4-8879-1f0676c9bc56","Op naar een vraaggestuurde kantorenmarkt: Inzicht in gebruikerswensen kantoren","van der Voordt, Theo (TU Delft Real Estate Management); van Vlimmeren, C; Mezger, A","","2013","Rapportage fase 1: thema Werkplekconcepten, flexibiliteit en voorzieningen","","nl","report","","","","","","Werkdocument","","","","","","","",""
"uuid:35b99ec8-9afc-4768-a5dd-2e85130fbaba","http://resolver.tudelft.nl/uuid:35b99ec8-9afc-4768-a5dd-2e85130fbaba","Adding Value by FM and CREM in Dutch hospitals","van der Voordt, D.J.M.; Prevosth, J.; van der Zwart, J.","","2012","Purpose: To explore if and how Dutch hospital managers steer on adding value by well-considered Facility Management (FM) and Corporate Real Estate Management (CREM), which values are leading, and how adding value is being translated into concrete interventions. Methodology: In addition to a review of literature, eighteen interviews have been conducted with facility managers, CEO and project managers of Dutch hospitals. Questions include: What are the main issues in your mission statement? How are these issues connected to FM and CREM? Which values are most important? Which FM and CREM measures are taken in order to attain your organisational objectives? Findings: The research resulted in a list of eleven possible added values. Hospitals showed to prioritize different values, depending on their overall mission and vision, its position in the real estate life cycle, and the local context. Regarding FM, satisfaction, productivity, and cost reduction were most frequently included in the top 3 of most important values, whereas with regard to real estate, stimulating innovation, improving satisfaction of customers and employees, and supporting (change of) culture ranked highest. Practical implications: The responses from directors and FM and CREM managers from different hospitals may be used as an inspiring reference frame for integrated and well-balanced decision making, based on awareness of different ways how to add value by FM and CREM. Research limitations: A number of 18 interviews of 1–1.5 hours with additional information from websites and annual reports is a good start, but additional information is needed to get a more complete picture and to measure actual effects of FM and CREM in connection to organisational objectives and expected effects of FM and real estate interventions. Originality/value: Research into adding value by FM and CREM in the health care sector is quite new and shows to be promising for a further exploration of adding value management.","FM; CREM; added value; priorities; hospitals","en","book chapter","Polyteknisk Forlag","","","","","","","","","Real Estate and Housing","","","",""
"uuid:371cc8ed-e447-4a83-b9d9-c8d7f6675ae9","http://resolver.tudelft.nl/uuid:371cc8ed-e447-4a83-b9d9-c8d7f6675ae9","Kantoren binnenste buiten gekeerd","Arkenbout, R.; Remoy, H.T.; van der Voordt, D.J.M.","","2012","Ontwikkelingen in communicatiemedia maken het mogelijk om werkprocessen tijd- en plaatsonafhankelijk te faciliteren. Traditionele hiërarchische organisaties maken plaats voor dynamische organisaties met meer zelfsturing. Hiermee verandert ook de rol van het kantoorgebouw als facilitator van werkprocessen. Het Nieuwe Werken leidt tot een netwerk van werkplekken, binnen en buiten het kantoor. Dit artikel bespreekt de huisvestingswensen van de creatieve industrie, waarin veel kleine organisaties opereren als een netwerkorganisatie.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:05eecc27-a605-4389-85a9-e3ff9687b09b","http://resolver.tudelft.nl/uuid:05eecc27-a605-4389-85a9-e3ff9687b09b","Background and introduction","Jensen, P.A.; van der Voordt, D.J.M.; Coenen, C.","","2012","","","en","book chapter","Polyteknisk Forlag","","","","","","","","","Real Estate and Housing","","","",""
"uuid:80cb5edc-556e-4e4d-bb45-6e0298b65b09","http://resolver.tudelft.nl/uuid:80cb5edc-556e-4e4d-bb45-6e0298b65b09","Toegevoegde waarde van FM: Welke waarde en voor wie?","van der Voordt, D.J.M.","","2012","Goede facilitaire voorzieningen zijn onmisbaar voor een efficiënte en effectieve bedrijfsvoering. Toch wordt FM door sommige bestuurders nog steeds als een kostenpost beschouwd die zo laag mogelijk moet worden gehouden. Om ervoor te zorgen dat de toegevoegde waarde van FM zwaarder meeweegt in bestuurlijke beslissingen, moeten de baten van FM duidelijker in kaart worden gebracht. Dit artikel bespreekt de bevindingen uit enkele recente onderzoeken.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:2a05b03b-963d-4ec1-9f1a-32b9d44d1900","http://resolver.tudelft.nl/uuid:2a05b03b-963d-4ec1-9f1a-32b9d44d1900","Een duurzaam Programma van Eisen","van Doorn, A.J.; van der Voordt, D.J.M.","","2012","Als de ambitie en doelstellingen voor het duurzame ontwerpproject helder zijn, is de volgende stap om deze te vertalen naar het Programma van Eisen (PvE). Hierin legt de opdrachtgever al zijn eisen, wensen en randvoorwaarden vast voor het project. Het PvE is een van de belangrijkste middelen die de opdrachtgever tot zijn beschikking heeft om te sturen op het beoogde eindresultaat (Voordt & Wegen, 2009). Het schrijven van een PvE dwingt de opdrachtgever om goed na te denken over wat hij of zij precies wil, waarom, en welke middelen hiervoor nodig zijn. Het maakt zichtbaar of de ambities en randvoorwaarden zoals tijd, geld en regelgeving bij elkaar passen. Tijdens het ontwerpproces dient het PvE als toetssteen van de kwaliteit en kosten van het ontwerp. Het PvE is daarmee een belangrijk communicatiemiddel tussen de opdrachtgever en alle andere partijen. Het kan ook worden gebruikt als contractdocument. Het lijkt dus logisch dat het PvE bij duurzame ontwerpprojecten een centrale rol krijgt. In de praktijk blijkt dat er nog grote verschillen zijn in de manier waarop de duurzame ambities in het PvE worden verwoord (Rogaar, 2011). Aan de ene kant laat dit overzicht (p51) zien dat men nog zoekende is naar een manier om de duurzame ontwerpopgave te vertalen in het Programma van Eisen. De relatie tussen de ambities en toetsbare eisen in het programma is onduidelijk, de duurzame eisen zijn zonder eenduidige systematiek in het programma terechtgekomen, of er is zelfs helemaal geen programma opgesteld. Aan de andere kant geeft dit overzicht de veelzijdigheid van het duurzaamheidsbegrip weer. Het is mogelijk om voor ieder project een op maat gesneden duurzame aanpak te bedenken. Zowel de plek van duurzaamheid in het Programma van Eisen als de manier waarop de duurzame ambitie zich in het programma kan ontwikkelen, passeren de revue.","","nl","book chapter","Boom","","","","","","","","","Real Estate and Housing","","","",""
"uuid:2702eaa2-cede-478f-93e9-7e99b4874e63","http://resolver.tudelft.nl/uuid:2702eaa2-cede-478f-93e9-7e99b4874e63","Gastvrijheid in het Albert Schweitzer ziekenhuis","Doets, M.; van der Voordt, D.J.M.; Bos, P.; Willemse, M.","","2012","Het ASz bestaat uit ziekenhuizen in Sliedrecht, Zwijndrecht en Dordrecht. Bij het ASz mogen de patiënten de juiste zorg op het juiste moment en de juiste plaats met de juiste middelen door de juiste persoon met het juiste resultaat verwachten. Maar wat is juist? Als het gaat om (medisch inhoudelijke) kwaliteitseisen en normen, dan vertrouwen patiënten erop dat het ASz daaraan voldoet. Deze aspecten zijn door de patiënt echter moeilijk inhoudelijk te beoordelen. Het verblijf en de bejegening, de gastvrijheidsaspecten, zijn door de patiënt wel te beoordelen. De vraag wat de patiënt op gastvrijheidsniveau verwacht tijdens het verblijf in het ziekenhuis is aanleiding geweest voor nader onderzoek door Momoko Visions Trends Concepts, TU Delft, de Hogeschool Rotterdam en de Haagse Hogeschool.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:932721c3-3a5a-4a14-ad74-77d51fa92841","http://resolver.tudelft.nl/uuid:932721c3-3a5a-4a14-ad74-77d51fa92841","Samen en solo: Ruimtelijk faciliteren van productiviteit van kenniscentra in hogescholen","van Sprang, H.; Groen, B.; van der Voordt, D.J.M.","","2012","","","nl","journal article","","","","","","","","","","Real Estate & Housing","","","",""
"uuid:f4f4ffc7-2bb3-4a51-822b-dabd22ab9a81","http://resolver.tudelft.nl/uuid:f4f4ffc7-2bb3-4a51-822b-dabd22ab9a81","Blijven of verhuizen? Minder leegstand door binding van de gebruiker","van der Voordt, D.J.M.; Remoy, H.T.; Hendrikx, T.","","2012","Waarom besluit een deel van de gebruikers bij een discrepantie tussen vraag en aanbod tot ingrijpende renovatie en verhuizen andere gebruikers naar een bestaand of nieuw gebouw? Deze vraag is al decennia lang onderwerp van onderzoek, maar met de hoge leegstand van nu extra actueel. Dit artikel bespreekt de belangrijkste push- en pull-factoren.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:d53fc224-b937-41d8-96f7-f226b6aa01cc","http://resolver.tudelft.nl/uuid:d53fc224-b937-41d8-96f7-f226b6aa01cc","Duurzaamheid speelt grote rol bij besluitvorming: Renoveren of verhuizen?","van der Voordt, D.J.M.; Remoy, H.T.; Hendrikx, T.","","2012","Waarom besluit een deel van de kantoorgebruikers bij een discrepantie tussen vraag en aanbod tot ingrijpende renovatie en verhuizen andere gebruikers naar een bestaand of nieuw gebouw? Dit artikel bespreekt de belangrijkste push- en pullfactoren die bij zo’n beslissing komen kijken. Opvallend is dat duurzaamheid in toenemende mate een rol speelt bij de besluitvorming.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:c7505257-9832-4feb-b4e2-23aae4b43400","http://resolver.tudelft.nl/uuid:c7505257-9832-4feb-b4e2-23aae4b43400","Facility management research in the Netherlands","Thijssen, T.; van der Voordt, D.J.M.; Mobach, M.","","2012","This article provides a brief overview of the history and development of facility management research in the Netherlands and indicates future directions.","","en","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:5b1898ff-33aa-457c-8d53-8303dbfe3425","http://resolver.tudelft.nl/uuid:5b1898ff-33aa-457c-8d53-8303dbfe3425","EFMC 2012: Looking back and forward","van der Voordt, D.J.M.","","2012","","","en","journal article","EuroFM","","","","","","","","","Real Estate and Housing","","","",""
"uuid:b6b8bdcf-22f3-4c37-a629-bf7f75579ce2","http://resolver.tudelft.nl/uuid:b6b8bdcf-22f3-4c37-a629-bf7f75579ce2","Sturen op toegevoegde waarde van ziekenhuisvastgoed","van der Zwart, J.; van der Voordt, D.J.M.","","2012","Vastgoed is een van de middelen waarop organisaties kunnen sturen om de organisatiedoelen te realiseren en waarde toe te voegen aan de organisatie. Door de stelselwijziging wordt het voor ziekenhuisdirecties steeds belangrijker om gericht te sturen op de toegevoegde waarde van hun vastgoed. Welke keuzes maken zij hierin en waarom? Welke maatregelen dragen bij aan welke waarden? Een eerste serie gesprekken met bestuurders en vastgoedmanagers laat zien dat gebruikerstevredenheid, innovatie en verbetering van de organisatiecultuur vaak hoog op het prioriteitenlijstje staan.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:66da6522-e27e-4425-a204-741df3d8d6d3","http://resolver.tudelft.nl/uuid:66da6522-e27e-4425-a204-741df3d8d6d3","Het huisvesten van kennis: Een plek die ons stimuleert zo vrij mogelijk te denken","van der Voordt, D.J.M.; Bakker, I.C.","","2012","Robbert Dijkgraaf is sinds mei 2008 voorzitter van de Koninklijke Nederlandse Akademie van Wetenschappen. Hij is cum laude gepromoveerd, staat bekend als een briljant wetenschapper die de wetenschap toegankelijk maakt voor een groter publiek. FMI trad in gesprek met hem over wetenschappelijk denken en de huisvesting die hier het beste bij past.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:d3aaa7ef-b532-4218-84cf-b365c4b7acce","http://resolver.tudelft.nl/uuid:d3aaa7ef-b532-4218-84cf-b365c4b7acce","In search for the added value of FM: What we know and what we need to learn","Jensen, PA; van der Voordt, Theo (TU Delft Real Estate Management); Coenen, C; von Felten, D; Lindholm, AL; Balslev-Nielsen, S; Riratanaphong, C. (TU Delft Real Estate Management); Pfenniger, M","","2012","Purpose– This article aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of added value of facilities management.

Design/methodology/approach– The starting point is the so‐called FM Value Map, which was presented in a recent article in Facilities by Per Anker Jensen in 2010. The article is a first result of the work in the EuroFM research collaboration group and is based on literature reviews of the most influential journals within the academic fields of facilities management (FM), corporate real estate management and business‐to‐business marketing.

Findings– Good relationship management and building on trust is shown to be equally important as delivering the agreed services.

Originality/value– Usually the concept of added value is discussed from a monodisciplinary point‐of‐view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue. This is of great importance to FM research and evidence‐based FM as a sound basis for the long‐term recognition of FM.","Facilities management; Corporate real estate management; Added value; Strategic mapping; Services marketing; Relationship value; Facilities; Real estate; Value added","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:45853fec-661b-4610-bc5e-ee526cee0c70","http://resolver.tudelft.nl/uuid:45853fec-661b-4610-bc5e-ee526cee0c70","What we still need to learn","Jensen, PA; van der Voordt, Theo (TU Delft Real Estate Management); Coenen, C; Sarasoja, AL","van der Voordt, DJM (editor); Jensen, PA (editor); Coenen, C (editor)","2012","Purpose: To outline perspectives for further work on the added value of FM and identify relevant ideas and topics for further research and development.Methodology: The chapter is based on a screening of all the former chapters in the book, input from various workshops with the authors, information from recent literature and exchange of ideas among the authors of this chapter.Findings: Added value is expected to be central in the future development of FM, which is confirmed by two recent foresight studies and the recent work on developing a EuroFM research agenda. There is a need for increased focus on the governance structures for FM to secure the necessary alignment between FM and core business - not only at strategic level, but also at tactical and operational levels. Corporate Social Responsibility, Sustainability and Branding are important areas of FM with great potential to add value and to elevate FM to become a strategic partner with corporate top management. Adding value is closely related to innovation and performance improvements. Methods to measure both hard and soft aspects of performance will continue to be an important focus area. Management of stakeholders’ perception of value and relationships are essential aspects of adding value in FM and need much further attention.Close collaboration with users is needed and requires new methods to analyse and visualise processes and added value. Research methodology will continue to include a broad range of both qualitative and quantitative methods in many combinations, but soft methods based on close interaction between researchers and practice like action research, participants observations and narratives are expected to achieve increased attention.Practical implications: The findings include ideas for further research and development on the added value of FM and expectations of the topics that will be important for the FM profession in the future.Research limitations: The chapter does not present new original research results, but is based on the research presented in the earlier chapters in this book and other recent research activities.Originality/value: The chapter provides important input to the future research agenda on the added value of FM and gives directions for the future development in FM research and practice.","FM; Added Value; Value Network; Research Agenda; Methodology","en","book chapter","Polyteknisk Forlag","9788750210405","","","","","","","","","Real Estate Management","","",""
"uuid:f4bd6214-6741-42da-8a93-3da54ed5a941","http://resolver.tudelft.nl/uuid:f4bd6214-6741-42da-8a93-3da54ed5a941","“The Desirable Scale”: Weighing social quality of as-sisted living facilities","Spierings, D; van der Voordt, Theo (TU Delft Real Estate Management); van Biene, M","","2012","Purpose In order to age-in-place, Dutch older adults have been housed in Assisted Living Facilities (ALFs) for over 25 years. Here they live independently but can rely on services and care facilities. The size of these ALFs ranges from 30 up to 300 residents. They are often considered to be outdated. Nevertheless, they continue to be built but their character is changing by housing a greater mix of people. In contrast with the field of housing and care for dementia, the impact of scale on social quality of housing has not yet been explored. This paper discusses the relationship between scale, social interaction, the facilities offered to the tenants, and the perceived quality of living conditions. Method We reviewed the literature on concepts of scale, mix of functions and groups, and quality of social environment of housing for the elderly. After this desk research, a strategic selection was made from the database of the Expertise Centre Housing-Care. This paper presents the results from the multiple case study of the selected 24 projects. Observations were made on each of them. Around 196 inhabitants, 48 initiators, and 48 professionals were interviewed using a narrative method, qualitatively analysed in ATLAS ti. Results & Discussion The projects were far more mixed than presumed, resulting in two contra-dictory findings: a positive influence on social interaction and informal care but a negative influence on perceptions of confronting a more care-demanding future. Government and initiators intentionally presume informal care: healthy elderly support other groups. This is directly related to the mix of the independency among inhabitants. Where present, this mix encourages social interaction and quality. However, due to reductions by government and changing demands for hous-ing, more people can age at home. This results in more limited mutual informal care and so undermines the concept of Assisted Living Facilities. Depending on the situating, scale influences this precarious balance directly: small-scale pro-jects are more appreciated in villages, large-scale projects in cities. Safety experience -an important social quality of housing- is better assured at small scale. Regarding social interaction, in villages there is more informal contact and social cohesion; this social control has both positive and negative effects. In city environments however, the lack of the negative aspects of social control are a major factor in appreciating the large scale. Moreover, a good mix of people is more easily obtained in a large scale setting: diversity, liveliness, and activity are all more appreciated in cities. Ulti-mately, aggression within social relations has a strong negative influence on social activity and bonding: elderly avoid communal activities within the ALFs. The influence of scale on relational aggression will be analysed in the final phase of this research during the first half year of 2012.","social quality of housing; scale; group mix; assisted living","en","conference paper","","","","","","geen ISBN","","","","","Real Estate Management","","",""
"uuid:b3492276-5da1-4f08-8023-3753f2933c14","http://resolver.tudelft.nl/uuid:b3492276-5da1-4f08-8023-3753f2933c14","Post-Occupancy Evaluation of Facilities Change","van der Voordt, Theo (TU Delft Real Estate Management); de Been, I. (TU Delft Real Estate Management); Maarleveld, M. (TU Delft Real Estate Management)","Finch, E (editor)","2012","This chapter discusses possible aims, tools and deliverables of Post-Occupancy Evaluations (POE) (otherwise known as building-in-use studies), with a focus on interventions in supporting facilities. POE has a long tradition and has been applied in different fields (e.g. offices, educational buildings, health care facilities, retail and leisure, as well as residential areas). The objectives of POE are various and can include; delivering input to an improvement plan; building up a generic body of knowledge by exploring and testing scientific theories; and developing practical design guidelines and decision support tools. Data collection tools are also varied, ranging from observations, interviews and web-based questionnaires to walk-throughs and use of narratives. A number of different data analysis techniques are available as well, including qualitative methods, such as content analysis, and quantitative methods, such as descriptive and inductive statistical analyses. A case study illustrates the application of different data collection tools. This case study seeks answers to the effects of new ways of working on employee satisfaction and perceived labour productivity. This study has been conducted by the Center for People and Buildings, Delft, the Netherlands, which specialises in research into the relations between people, working activities and the working environment. The case is an example of physical interventions including changing the office lay-out, new furniture, new information and communication technology (ICT) and document storage systems, as well as the flexible use of workplaces. A POE of three pilots has been conducted to test if the new environment performed well as perceived by the managers and employees. The research data has been used in the first instance in order to test if the organizational goals and objectives have been attained; and to support decisions with regard to the next steps in this change process. The research data has been used in the second instance more generically, as input to a database for cross-case analyses, exploring and testing hypotheses and benchmarking objectives.","Post-Occupancy Evaluation; data collection tools; benchmarking; decision support; buildings-in-use","en","book chapter","Blackwell Publishing","978-1-4051-5346-1","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:432b4dcd-3871-47eb-87bb-18f3e623f901","http://resolver.tudelft.nl/uuid:432b4dcd-3871-47eb-87bb-18f3e623f901","Van leeg kantoor naar zorgwoning","Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2012","De leegstand in de kantorenmarkt schommelt rond de veertien procent. Voor sommige gebouwen lijkt sloop onafwendbaar, maar er zijn ook al heel wat kantoren succesvol omgebouwd voor nieuwe functies. BNA Onderzoek en de TU Delft onderzochten de kansen en belemmeringen voor herbestemming naar zorgfuncties. Ondanks allerlei obstakels blijken veel kantoren in potentie prima transformeerbaar.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:679dbf62-8989-422e-ac67-d8ac96cfaa15","http://resolver.tudelft.nl/uuid:679dbf62-8989-422e-ac67-d8ac96cfaa15","Evidence-based decision-making on offie accommodation: Accommodation Choice Model","van der Voordt, Theo (TU Delft Real Estate Management); Ikiz-Koppejan, YMD; Gosselink, A.M. (TU Delft Real Estate Management)","Mallory-Hill, S. (editor); Preiser, W.F.E. (editor); Watson, C. (editor)","2012","Based on a literature review, case studies, and personal involvement in accommodation processes, the authors developed an “Accommodation Choice Model” in order to support organization-centered accommodations. The model involves making, coordinating, elaborating, and implementing accommodation choices through a consciously designed process. The model includes four steps that focus on the substantive choices, a “drive belt” for steering the process, a lynchpin for aligning and testing these steps and process related issues, and a playing field in which the process occurs. The assumption is that a structural and coordinated progression through substantive and procedural choices in a number of steps will generate a better accommodation that is appropriate to the organization. In addition, the more explicit approach to making choices will make the process run more smoothly.This chapter discusses the various components of the Accommodation Choice Model, as well as critical success factors in its application. The model is illustrated with practical applications in the development of new accommodation strategies.","","en","book chapter","Wiley-Blackwell","978-04706-5759-1","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:f01b398e-1d60-4802-968b-93a72085a03e","http://resolver.tudelft.nl/uuid:f01b398e-1d60-4802-968b-93a72085a03e","Ziekenhuizen: Deelstudie 3","van der Zwart, J. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2012","","","nl","book chapter","Delft University of Technology","","","","","","","","","","","","",""
"uuid:69fb4805-95c7-4999-af9c-c4d5efb8b78b","http://resolver.tudelft.nl/uuid:69fb4805-95c7-4999-af9c-c4d5efb8b78b","OK-afdeling: hart van het ziekenhuis: Medewerkers binden door een beter gebouw","Burgmeijer, E; van der Voordt, Theo (TU Delft Real Estate Management); Wagenaar, C. (TU Delft OLD History of Architecture & Urban Planning)","","2012","In Nederland vinden regelmatig symposia plaats over de operatiekamer van de toekomst. De ideale operatie afdeling is zowel functioneel als prettig in het gebruik, flexibel en voorzien van de modernste apparatuur. De gebruiker moet er optimaal kunnen werken. Het komt echter nog vaak voor dat de eindgebruiker onvoldoende betrokken wordt in het ontwikkelingstraject. Dit leidt tot ontevreden medewerkers en inefficiënt werken. De OK-Wijzer beoogt dit probleem te verhelpen.","","nl","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:011b1dbc-0c8f-4fc8-a46d-35bc3ab5487f","http://resolver.tudelft.nl/uuid:011b1dbc-0c8f-4fc8-a46d-35bc3ab5487f","Performance measurement in the context of CREM and FM","Riratanaphong, C. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); Sarasoja, AL","Jensen, PA (editor); van der Voordt, DJM (editor); Coenen, C (editor)","2012","Purpose: To discuss trends in organisational performance measurement, to identify and discuss widely used performance criteria and key performance indicators (KPIs) in general and in the fields of Facility Management (FM) and Corporate Real Estate Management (CREM), and to identify how a more holistic measurement framework could be used in measuring the added value of FM and CREM i.e. to find out how well FM and CREM are contributing to the company’s’ performance and strategies.Methodology: A review of general management, FM and CREM literature on performance measurement and KPIs in connection to added value of FM, case studies into performance measurement as part of a PhD research in progress that is being conducted by the first author (with the second author being one of the supervisors) and interviews with CEO’s in different countries as part of a finalized PhD research of the third author.Findings: The research traced a number of performance measurement models and resulted in a list of useful KPIs that have been classified according to the FM Value Map impacts: social, environmental, satisfaction, cost, productivity, adaptation and culture. The present list shows a holistic approach and aligns to different impacts on relevant stakeholders and the surroundings.Practical implications: The performance models and KPIs can be used as input to integrated and well balanced performance management and performance measurement, including benchmarking with competitive organisations, as part of professional Facility Management and Corporate Real Estate Management.Research limitations: We did not conduct a quantitative analysis of how often a particular KPI has been mentioned in literature; besides only a few empirical tests have been conducted on operationalization and application of KPIs in current FM and CREM practice.Originality/value: Combining of the findings from two Phd-studies on performance measurement and performance management has led to a new and well classified list of KPIs.","FM; CREW; Performance; Measurement; KPIs","en","book chapter","Polyteknisk Forlag","9788750210405","","","","","","","","","","","",""
"uuid:dfc4cd71-0c1e-493e-9250-897e03e49055","http://resolver.tudelft.nl/uuid:dfc4cd71-0c1e-493e-9250-897e03e49055","Comparisons and Lessons Learned","Jensen, PA; van der Voordt, Theo (TU Delft Real Estate Management); Coenen, C; Sarasoja, AL","van der Voordt, DJM (editor); Jensen, PA (editor); Coenen, C (editor)","2012","Purpose: To create an overview and evaluation of the achievements of the contributions in this book by identifying, summarising and discussing cross-cutting themes and essential learning points across the former chapters.Methodology: Based on a purposeful reading of all chapters comparisons are made of the essential theoretical perspectives, conceptual models and findings from empirical research. The most important novel aspects of the contributions are pinpointed.Findings: The three basic perspectives of FM, CREM and B2B marketing show to provide both overlapping and complementary focus areas. Comparisons of the added value parameters of four conceptual models from FM and CREM show many similarities and a trend towards convergence, but the basic structure of the models are different. This can be related to CREM being oriented on development and management of new and existing buildings, while FM is more service and process oriented. Empirical research regarding the added value of FM is seen to utilise a broad range of both qualitative and quantitative methods in various combinations. The contributions provide important new focus and insights on different types of added value, its dimensions and KPIs, and on areas like value adding management, performance management and performance measurement, stakeholder relationships and relationship management, green FM and sustainability. Furthermore various ideas came up for further improvement of the FM Value Map.Practical implications: The advancement in new knowledge and understanding that this book provides offers a new state of the art which can give inspiration and guidance for cutting edge FM organisations and professionals as well as for advanced teaching and future research.Research limitations: The chapter is based on the contributions to this book and does not provide new empirical evidence.Originality/value: The chapter provides an important overview and evaluation of the contributions in all the former chapters.","FM; CREW; B2B Marketing; Added Value; Performance; State of the Art","en","book chapter","Polyteknisk Forlag","9788750210405","","","","","","","","","","","",""
"uuid:217d54ae-f5f1-440f-98b0-83becd08c123","http://resolver.tudelft.nl/uuid:217d54ae-f5f1-440f-98b0-83becd08c123","Performance measurement of workplace change: A comparative analysis of data from Thailand, The Netherlands and Finland","Riratanaphong, C. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","van der Voordt, DJM (editor); Jensen, PA (editor); Coenen, C (editor)","2012","Purpose: A) to record Key Performance Indicators (KPIs) that are used in performance measurementin practice; B) to investigate the influence of the work environment on employee satisfaction and perceived productivity, and to explore the impact of culture on employees’ appraisal of their work environment and prioritized aspects.Methodology: A case study has been conducted in Thailand to compare performance measurement in practice with KPIs that were found in literature. Secondly data on employee satisfaction, perceived support of productivity by the physical environment, prioritized aspects, and national and organisational culture were collected by the use of questionnaires and additional interviews. Finally, prioritized aspects in the Thailand case were compared with similar data from Dutch and Finnish cases, in search for the impact of the cultural context.Finding: The research showed a huge variety of KPIs in connection to different added values of real estate and other facilities. Regarding workplace appraisal, the Thai employees showed to be less satisfied than the Dutch employees. They put more emphasis on adjacency and locality of spaces, subdivision of the whole building, and sharing own ideas about the work environment than the Dutch and Finnish respondents. The Dutch and Finnish employees prioritized functionality and comfort of workspaces and opportunities for concentration and communication more frequently than the Thai people. The organisational culture of the Thailand case is perceived as a hierarchical culture, whereas high masculinity and individualism are reflected in the national culture. Whereas the cultural context might have its impact on the appraisal and prioritizing of aspects of the work environment, the former and current work environment, work processes, external context, and implementation process seem to be more influential.Practical implications: Knowledge about the impact of new working environments on employee satisfaction, perceived productivity support and prioritized aspects in different cultures may be used to support real estate and FM decisions of organisations working with employees with different cultural backgrounds.Research limitations: Additional data collection and in-depth analyses are needed to further explore and explain different responses in connection to different people, places, processes, and culture.Originality/value: This research helps to improve our understanding of cultural impact on employee satisfaction with new working environments, perceived productivity support and prioritized aspects.","Performance Measurement; Employee Satisfaction; Perceived Productivity; Priorities; Culture","en","book chapter","Polyteknisk Forlag","9788750210405","","","","","","","","","","","",""
"uuid:c4bc8e11-e667-436e-9914-33546d448860","http://resolver.tudelft.nl/uuid:c4bc8e11-e667-436e-9914-33546d448860","Kantoortransformatie De Boompjes 60-68: Voorstellen programmatische invulling doelgroepen & omgeving, kosten & duurzaamheid, financiering & investeringen","Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); de Jong, P. (TU Delft Building Economics (OLD))","","2012","","","nl","report","","","","","","","","","","","","","",""
"uuid:4c42fa99-b47e-4abd-a6b2-7c8f13db522b","http://resolver.tudelft.nl/uuid:4c42fa99-b47e-4abd-a6b2-7c8f13db522b","The Concept of added value of FM","Jensen, PA; van der Voordt, Theo (TU Delft Real Estate Management); Coenen, C; von Felten, D; Balslev-Nielsen, S; Sarasoja, AL; Riratanaphong, C. (TU Delft Real Estate Management); Pfenninger, M","Jensen, PA (editor); van der Voordt, DJM (editor); Coenen, C (editor)","2012","Purpose: This chapter presents research perspectives and theoretical reflections on the concept of added value of FM from a variety of academic fields.Methodology: A literature review of the most influential journals within the academic fields of Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business Marketing (B2B Marketing).Findings: The research shows different definitions and focus points, dependent on the academic field and the area of application. The different research perspectives explored a holistic view on the added value of FM by the integration of an external market based view (with a focus on the aimed output) and the internal resource based view (with a focus on the input from FM and real estate). Good relationship management and building on trust shows to be equally important as delivering the agreed services.Practical implications: A clear conceptualization of the concept of added value of FM is of utmost importance for further research into the added value of FM and well-considered, evidence-based Value Adding Management in practice.Research limitations: Due to limited time not all FM-related journals could be included in the literature review. The included journals were analysed over a time period of ten years, with a focus on interesting topics and less on a thematic cross-paper analysis in-depth.Originality/value: Usually the concept of added value is discussed from a mono-disciplinary point of view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue.","FM; CREM; B2B; Marketing; Added Value; Relationship Management","en","book chapter","Polyteknisk Forlag","9788750210405","","","","","","","","","","","",""
"uuid:0b116086-0768-42ce-9661-fef9e5346749","http://resolver.tudelft.nl/uuid:0b116086-0768-42ce-9661-fef9e5346749","Waarmaken van duurzaamheidsambities","de Nie, S.; Geraedts, R.P.; van der Voordt, D.J.M.","","2011","SMART formuleren van duurzaamheidsambities in een vroeg stadium van het bouwproces verkleint het risico dat deze ambities tijdens het proces verwateren. Dit artikel leidt u in acht stappen door het proces van ambitie formuleren in het programma van eisen tot inrichten van het bouwproces.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:a1447892-90cf-4876-b25a-4d1b1a796fd1","http://resolver.tudelft.nl/uuid:a1447892-90cf-4876-b25a-4d1b1a796fd1","Zorg voor vastgoedstrategie in de zorg","van Schijndel, M.; Keeris, W.G.; van der Voordt, D.J.M.","","2011","Het vastgoed van een zorginstelling heeft meerdere functies en dient uiteenlopende belangen van diverse stakeholders. De toegevoegde waarde van vastgoed voor de organisatie is niet altijd op voorhand duidelijk. Hoe draagt vastgoed bij aan de prestaties van de onderneming? Kan deze bijdrage op een hoger niveau getild worden? Zo ja, hoe kan dan een vastgoedstrategie ontworpen worden, waarmee op toegevoegde waarde gestuurd kan worden? Hierop was het MRE-afstudeeronderzoek van Mark van Schijndel gericht.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:3057480d-dfb5-4716-9d95-6ac4d6fad9f7","http://resolver.tudelft.nl/uuid:3057480d-dfb5-4716-9d95-6ac4d6fad9f7","De toegevoegde waarde van FM: Begrippen, maatregelen en prioriteiten in de zorgsector","Prevosth, J.M.; van der Voordt, D.J.M.","","2011","","","nl","report","FMN","","","","","","","","","Real Estate and Housing","","","",""
"uuid:6e515964-dd95-40ae-89ad-48d82ead499e","http://resolver.tudelft.nl/uuid:6e515964-dd95-40ae-89ad-48d82ead499e","Niet managen, maar faciliteren","Bakker, I.C.; van der Voordt, D.J.M.","","2011","Een lommerrijke entree, een achttiende-eeuwse boerderij met rieten kap, ramen tot op de grond, kasseien, opstapjes, afstapjes. Een hoge werkkamer, licht, uitzicht over de binnenplaats, Afrikaanse beeldjes, schilderijen van Herman Gordijn en heel veel boeken, ogenschijnlijk slordig opgestapeld, maar zorgvuldig gecategoriseerd naar onderwerp. Een gesprek met Joseph Kessels, specialist in Human Resource Development die, gedreven door nieuwsgierigheid, met passie onderzoekt hoe het beste van de kenniswerker naar boven kan worden gehaald.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:17fe4da6-f78b-4790-9d99-cbabc4a46ccd","http://resolver.tudelft.nl/uuid:17fe4da6-f78b-4790-9d99-cbabc4a46ccd","Sturen op een gastvrij Albert Schweitzer ziekenhuis: Invloed van de gebouwde omgeving","Prevosth, J.M.; van der Voordt, D.J.M.","","2011","De beleving van gastvrijheid door patiënten en bezoekers van ziekenhuizen wordt door veel aspecten beïnvloed: de bejegening door het personeel, de kwaliteit en keuzevrijheid in eten en drinken, de kwaliteit van het gebouw als geheel, de indeling en inrichting van de afzonderlijke ruimten, en de beschikbare diensten en middelen. Omdat gastvrijheidsbeleving een belangrijke waarde is, zowel op zich zelf als in concurrentie met andere zieken-huizen, is het Albert Schweitzer ziekenhuis (ASz) in Dordrecht en Zwijndrecht een project gestart om de gastvrij-heidsbeleving waar mogelijk te optimaliseren, te beginnen met de verpleegafdelingen. Wielinga Consultancy bereidt een advies voor over het aspect eten en drinken. Monique Willemse van Momoko Visions Trends Con-cepts concentreert zich op de wensen en voorkeuren van de patiënten. Aan de faculteit Bouwkunde van de TU Delft is gevraagd om een onderzoek uit te voeren naar de invloed van het gebouw. De gastvrijheidsbeleving van patiënten staat hierin centraal. Door de samenwerking met verschillende partijen hoopt het Albert Schweitzer ziekenhuis bouwstenen aangereikt te krijgen voor een integraal gastvrijheidsbeleid waarin de wensen van pati-ënten, facilitaire ondersteuning, personeel en fysieke ruimte samenkomen. Dit rapport beschrijft de bevindingen uit het onderzoek van de TU Delft.","","nl","report","Delft University of Technology","","","","","","","","","Real Estate and Housing","","","",""
"uuid:b0938c9a-9aff-4c5e-b2f9-7c2b1178a34a","http://resolver.tudelft.nl/uuid:b0938c9a-9aff-4c5e-b2f9-7c2b1178a34a","Huisvestingskeuze sturen vanuit het perspectief van de organisatie","Ikiz-Koppejan, Y.M.D.; van der Voordt, D.J.M.; Gosselink, A.M.","","2011","Het Center for People and Buildings (CfPB) heeft in maart 2009 het Huisvestingskeuzemodel geïntroduceerd. De afgelopen 2,5 jaar is het model toegepast in onderzoeksprojecten van het CfPB, als basis gebruikt voor een nieuwe Huisvestingskeuze-projectendatabase en uitgediept met leden van de kenniskring ‘Organisatiegericht huisvesten’. Tijd voor een reflectie op de toegevoegde waarde.","","nl","journal article","","","","","","","","","","Real Estate and Housing","","","",""
"uuid:6381701c-1931-4f7a-94a1-4031e0fcdf2c","http://resolver.tudelft.nl/uuid:6381701c-1931-4f7a-94a1-4031e0fcdf2c","Goed Programma van Eisen de basis voor duurzaam project?","Van Doorn, A.J.; van der Voordt, D.J.M.; Rogaar, M.","","2011","Duurzaamheid is steeds vaker onderdeel van de ontwerpopgave. De motivatie voor duurzaam bouwen varieert van maatschappelijke verantwoordelijkheid tot verplicht duurzaam inkopen of het versterken van het bedrijfsimago. Het is een uitdaging om de duurzaamheidsambities tijdens het ontwikkelproces overeind te houden. Het lijkt vanzelfsprekend dat een goed Programma van Eisen met heldere prestatie-eisen en randvoorwaarden de basis is voor een succesvol duurzaam project. Onderzoek laat zien dat een bevlogen opdrachtgever en een professioneel ontwerpteam minstens zo belangrijk zijn.","","nl","journal article","Weka Uitg","","","","","","","","","Real Estate and Housing","","","",""
"uuid:3b51d43d-911a-4074-9755-26e90420ec25","http://resolver.tudelft.nl/uuid:3b51d43d-911a-4074-9755-26e90420ec25","Redesign - upgrading the building stock to meet (new) user demands","Remoy, H.; van der Voordt, T.","","2011","Financial and real estate crises and new ways of working reduce the need for office space. As a consequence, office markets become replacement markets without a quantitative need for new office buildings: new buildings drive out bad buildings. In the Netherlands, currently 14% of the office space is vacant, of which 60% is redundant or obsolete. Office users, guided by the government, consider sustainable office space important for their image and status. Besides they want to be accommodated in high quality buildings that fit with their current and future need for space, taking into account expected shrinkage or further development and expansion. Quite often, new office developments were the response to these demands. Public opinion and emerging governmental awareness of sustainability oppose the construction of new office buildings in locations with a high vacancy level, while office users, real estate developers and investors crave for new office developments. Can redesign of existing office buildings answer to the demand for new sustainable office space? In former research we have revealed that location and building characteristics have a strong influence on office users preferences and decisions to move to other buildings. Knowledge about these characteristics is important when determining the potential future use of the existing office stock. Based on foregoing research, we propose new use of existing office buildings and delve into the measures that need to be taken in order to adapt existing buildings to new use.","offices; vacancy; user preferences; sustainability; re-use","en","conference paper","","","","","","","","","","","","","",""
"uuid:6713b89e-6bdb-4b52-940a-5548228ad57f","http://resolver.tudelft.nl/uuid:6713b89e-6bdb-4b52-940a-5548228ad57f","Redesign: Upgrading the building stock to meet (new) user demands","Remoy, H.T.; van der Voordt, D.J.M.","","2011","Financial and real estate crises and “new ways of working” reduce the need for office space. As a consequence, office markets become replacement markets without a quantitative need for new office buildings: new buildings drive out bad buildings. In the Netherlands, currently 14% of the office space is vacant, of which 60% is redundant or obsolete. Office users, guided by the government, consider sustainable office space important for their image and status. Besides they want to be accommodated in high quality buildings that fit with their current and future need for space, taking into account expected shrinkage or further development and expansion. Quite often, new office developments were the response to these demands. Public opinion and emerging governmental awareness of sustainability oppose the construction of new office buildings in locations with a high vacancy level, while office users, real estate developers and investors crave for new office developments. Can redesign of existing office buildings answer to the demand for new sustainable office space? In former research we have revealed that location and building characteristics have a strong influence on office users’ preferences and decisions to move to other buildings. Knowledge about these characteristics is important when determining the potential future use of the existing office stock. Based on foregoing research, we propose new use of existing office buildings and delve into the measures that need to be taken in order to adapt existing buildings to new use.","offices; vacancy; user preferences; sustainability; re-use","en","conference paper","Delft University of Technology","","","","","","","","Architecture","Real Estate and Housing","","","",""
"uuid:228e522e-f120-4fd1-ac30-cc19d2a8dc0b","http://resolver.tudelft.nl/uuid:228e522e-f120-4fd1-ac30-cc19d2a8dc0b","Value-based design and management of hospital buildings","van der Voordt, T.J.M.; van der Zwart, J.","","2011","The purpose of this paper it to explore the concept of adding value by real estate and related performance indicators, and the way it is or could be applied in value-based design and management of buildings. The concept is being illustrated with research findings on hospital buildings, based on a literature review and ten interviews with CEOs and real estate project managers. The research findings show that different hospitals prioritize different added values, depending on their overall mission and vision, its position in the real estate life cycle, and the local context. On average, stimulating innovation, improving satisfaction of customers and employees, and supporting (change of) culture rank high, whereas risk management and opportunities to get the real estate costs financed are much less prioritized. A number of added values have been concretized in real estate interventions that are supposed to cause a positive effect on organizational performance, e.g. with regard to patient satisfaction, labor productivity, flexibility and cost reduction. The conceptual framework and research data can be used to support complex decision making in briefing, design and management of hospital buildings and other health facilities. The explorations of adding value by real estate might be applicable in other sectors as well.","added value; stakeholders; strategy; performance; hospital real estate","en","conference paper","Delft University of Technology","","","","","","","","Architecture","","","","",""
"uuid:57079302-41d4-4d6c-80c4-b8314c21bca0","http://resolver.tudelft.nl/uuid:57079302-41d4-4d6c-80c4-b8314c21bca0","Impact of workplace change on satisfaction and productivity: A comparative analysis of case studies in Thailand and the Netherlands","Riratanaphong, C.; van der Voordt, D.J.M.","","2011","This paper presents the findings from a case study in Thailand on the use and experience of a new working environment, five months after the organisation moved to a new office building. The purpose of this study is to collect new data about employee satisfaction and perceived productivity after a workplace change, to find out which aspects employees find most important in their work environment, and to explore the impact of national and organisational culture. The data-collection included interviews, observations, analysis of documents, and the use of questionnaires in order to measuring employee satisfaction, perceived support of labour productivity through the work environment, perceived dominant characteristics of the work environment, and key dimensions of national and organisational culture. Results from the Work Environment Diagnosis Instrument (WODI) are compared with similar data from case studies in the Netherlands. As such, this study made it possible to explore the impact of workplace change in different cultural contexts. The research findings reveal many differences in employee satisfaction and prioritized aspects. On most aspects of the work environment the percentages of satisfied employees in the Thailand case are much lower than the corresponding average percentages in the Dutch cases. The Thai employees put much more emphasis on adjacency and locality of spaces, subdivision of the whole building, and sharing own ideas about the work environment, whereas functionality and comfort of workspaces and opportunities for concentration and communication are mentioned much less by the Thai people than by the Dutch people. The preference for a less hierarchical organisation and the quite masculine culture of Thai people may have their impact here. A limitation of the study is the lack of data about organisational culture in the Dutch cases. Additional data collection in Dutch working environments and more in-depth analyses are needed for a further exploration and explanation of different responses in connection to different people, places, processes and culture. The originality and value of the paper is the exploration of similarities and dissimilarities in the impact of new working environments on employee satisfaction, perceived productivity support and prioritized aspects in two different cultures: Asia and Europe.","workplace change; employee satisfaction; productivity; priorities; culture","en","conference paper","EuroFM","","","","","","","","Architecture","Real Estate and Housing","","","",""
"uuid:e83e2bda-58a9-4f70-b59e-37dd99f012a6","http://resolver.tudelft.nl/uuid:e83e2bda-58a9-4f70-b59e-37dd99f012a6","Most important aspects of the work environment: A comparison between two countries","Rothe, P.M.; Beijer, M.; van der Voordt, T.J.M.","","2011","The purpose of this paper is to explore similarities and dissimilarities in work environment priorities of Finnish and Dutch office users. It also explores if people from different age groups have different priorities. As such this study contributes to a better understanding of user needs and preferences with regard to their physical work environment and how to steer on employee satisfaction and labour productivity in workplace change processes. As globalization increases, the workplaces today host employees with different nationalities and cultures. So it is important to understand and take into consideration cultural differences and their impact on user needs in decision making on accommodating people and the design, implementation and management of new work environments. Knowledge of age related differences may help to link accommodation choices to the needs of old and new generations. Internet questionnaires were used to collect data on which three work environment attributes employees find to be the most important out of a set of 19 attributes. The results show both similarities and differences in prioritized aspects in Finland and the Netherlands. Functionality and comfort of the workspace, opportunities to concentrate, and accessibility of the building are rated highest in both countries. However, with 55% of the Finnish people marking opportunities to concentrate as one of three most important aspects versus 37% of the Dutch respondents, the Finnish show to be more distinct about this issue. Privacy is a little higher on the list of Finnish users, whereas adjacency and locality of spaces and openness and transparency of the work environment show to be more important for the Dutch office users. Limitations of the study include the lack of data about organizational characteristics and other factors that may explain differences in prioritized aspects as well. More in depth research should be conducted in order to explain differences in prioritized aspects of the work environment. The originality of the paper is in its search for cultural differences. Its main value is the exploration of elements that are important to consider when developing and standardizing workplace concepts that aim to support employee satisfaction and productivity.","","en","conference paper","EuroFM","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:f794c017-dab0-4111-99ad-ac00e9787446","http://resolver.tudelft.nl/uuid:f794c017-dab0-4111-99ad-ac00e9787446","Maakt het uit of een vergaderzaal rood of blauw is? Het effect op welzijn, sociale cohesie en productiviteit","Bakker, I.C.; Vink, P.; van der Voordt, D.J.M.; de Boon, J.","","2011","In een reële werksituatie binnen de overheid is een test uitgevoerd om vast te stellen of de kleuren rood en blauw effect hebben op het welzijn, de sociale cohesie en de productiviteit tijdens vergaderingen. Werknemers hebben als testpersonen hun reguliere vergaderingen gehouden verdeeld over een drietal testruimtes: twee vergaderruimtes met rode versus blauwe wanden en een standaard referentieruimte. Tijdens de test zijn de warm-koud effecten van de kleuren rood respectievelijk blauw versterkt. In de rode kamer is naast rode wanden, een vergadertafel geplaatst met houtdesign en is standaard kantoorverlichting toegepast met een kleurtemperatuur van 3500K. In de blauwe kamer zijn naast de toepassing van blauwe wanden, een grijs/witte tafel geplaatst en lampen met een hogere kleurtemperatuur van 5300 K, die een koel effect geeft. Daarnaast is gebruik gemaakt van een referentieruimte met de standaard uitstraling waaraan de proefpersonen waren gewend. Via standaardvragenlijsten zijn alle deelnemers op drie momenten bevraagd over de aspecten welzijn, sociale cohesie en productiviteit. De resultaten hebben derhalve betrekking op percepties. In de drie verschillende omgevingen is geen verschil in effect vastgesteld, noch op welzijn, noch op sociale cohesie, noch op productiviteit. Het feit dat vergaderingen een veelheid van complexe processen kennen, die van de deelnemers aandacht vergen, waarbij zij zich minder bewust zijn van de fysieke omgeving, is hier vermoedelijk de oorzaak van.","kleur in vergaderruimtes; rood en blauw; welzijn; sociale cohesie en productiviteit","nl","report","Technische Universiteit Delft","","","","","","","","","Real Estate and Housing","","","",""
"uuid:e3e3439c-f57e-424c-9a28-59dce5edd78f","http://resolver.tudelft.nl/uuid:e3e3439c-f57e-424c-9a28-59dce5edd78f","Het Nieuwe Werken onder het ontleedmes: Zijn de werkelijke effecten wel te meten?","Beijer, M.; van der Voordt, D.J.M.; Hanekamp, J.","","2011","Ondanks de vele publicaties over Het Nieuwe Werken (HNW) komt telkens weer een aantal vragen bovendrijven: Wat is HNW nu precies? Wat is er nieuw aan? En wat weten we eigenlijk echt van de effecten op de bedrijfsvoering en de beleving van medewerkers en klanten? Een analyse van definities, drijfveren, verwachtingen en werkelijkheid.","Het Nieuwe Werken; HNW","nl","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:58c179f3-a11e-4b32-b744-38709826a944","http://resolver.tudelft.nl/uuid:58c179f3-a11e-4b32-b744-38709826a944","Stappenplan voor vastgoedstrategie","schijndel, HWJ; van der Voordt, Theo (TU Delft Real Estate Management)","","2011","Circa 80% van de organisaties uit de sector verpleging en verzorging (V&V-sector) heeft in de afgelopen twee jaar een vastgoedplan ontwikkeld. Met de aandacht voor vastgoed zit het dus wel goed. Het proces om te komen tot een beleidsmatig en met cijfers onderbouwde vastgoedstrategie kan echter nog flink worden verbeterd. Een helder stappenplan biedt uitkomst.","","nl","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:9a5e959c-d89e-4892-8b6c-394fd9bc7374","http://resolver.tudelft.nl/uuid:9a5e959c-d89e-4892-8b6c-394fd9bc7374","Hogere arbeidsproductiviteit door een goed gebouw","van der Burg, D; van der Voordt, Theo (TU Delft Real Estate Management); Volker, L. (TU Delft Energy & Industry)","","2011","De vergrijzing leidt tot meer vraag naar zorg en minder aanbod op de arbeidsmarkt. Er is nu al een tekort aan verplegend personeel. Verhoging van de arbeidsproductiviteit kan helpen om de zorg op peil te houden. De werkdruk nog verder opvoeren is geen optie. Dit artikel beschrijft hoe een zorgvuldig ontworpen en adequaat beheerd gebouw kan bijdragen aan een hoge arbeidsproductiviteit in de zorg.","","nl","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:ee8051b7-a335-4a7a-9027-606a9a564151","http://resolver.tudelft.nl/uuid:ee8051b7-a335-4a7a-9027-606a9a564151","Zorg voor leegstand: Herbestemmen van leegstaande kantoren naar zorgfuncties","Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2011","","","nl","report","","","","","","","","","","","","","",""
"uuid:d3ce782f-99f8-41de-bb82-944ec5504e56","http://resolver.tudelft.nl/uuid:d3ce782f-99f8-41de-bb82-944ec5504e56","Een flexibel programma van eisen","van der Voordt, Theo (TU Delft Real Estate Management); van den Berg, Sven; Van Doorn, Aleid","","2010","Door de lange voorbereidingstijd van nieuw te bouwen zorginstellingen is het programma van eisen vaak al verouderd voordat de eerste paal de grond in gaat. Wijzigen van het programma heeft belangrijke consequenties. Zijn deze wijzigingen te voorkomen? Kunnen we de negatieve gevolgen ervan beperken? Dit artikel presenteert een overzicht van oorzaken van programmawijzigingen, mogelijke gevolgen en oplossingsrichtingen.","","nl","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:c8dbf5a3-7777-45bb-8f2a-f6f9eed33c76","http://resolver.tudelft.nl/uuid:c8dbf5a3-7777-45bb-8f2a-f6f9eed33c76","Innovations in management of the built environment: IMBE research program","van der Voordt, Theo (TU Delft Real Estate Management); de Jonge, H. (TU Delft Real Estate Management); Wamelink, J.W.F. (TU Delft Real Estate Management)","Van der Hoeven, Frank (editor)","2010","This chapter presents the objectives, output, staff and funding data and future perspectives of the IMBE research program of the Department of Management in the Built Environment, Faculty of Architecture and the Built Environment, Delft University of Technology.","Management; built environment; innovations; research program","en","book chapter","Delft university of Technology - Faculty of Architecture","","","","","","","","","","","","",""
"uuid:81bdb6df-ae33-4ea2-b1c3-785bb6d54999","http://resolver.tudelft.nl/uuid:81bdb6df-ae33-4ea2-b1c3-785bb6d54999","Flexwerken in een academische omgeving: Faculteit Bouwkunde na de brand","van Akkeren, S.; van der Voordt, D.J.M.; Gorgievski, M.","","2010","Na de brand in mei 2008 trok faculteit Bouwkunde naar het voormalige hoofdgebouw van de TU Delft aan de Julianalaan. De gedwongen verhuizing is aangegrepen om faculteitsbreed over te gaan op flexwerken. Een novum in de academische wereld! Wat vinden de medewerkers hiervan? Werkt het prettig en productief? Of blijven de mensen weg uit het gebouw? Een tussenstand.","academische werkomgeving; flexwerken; werkplekconcept; flexibele werkomgeving","nl","journal article","Arko","","","","","","","2010-07-30","","Real Estate & Housing","","","",""
"uuid:1cc1efe0-d760-4183-96bd-ba9a61a92ee0","http://resolver.tudelft.nl/uuid:1cc1efe0-d760-4183-96bd-ba9a61a92ee0","Private investments in hospitals: a comparison of three healthcare systems and possible implications for real estate strategies","van der Zwart, J. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); de Jonge, H. (TU Delft Real Estate Management)","","2010","Objectives: This article explores lessons to be learned from three different healthcare systems and the possible implications for the management of healthcare real estate, in particular in connection to the Dutch system. It discusses similarities and differences among the different systems, in search of possible consequences on cost, financing, and design innovation.Background: To keep healthcare affordable in the future, the Dutch government is currently in the process of changing legislation to move from a centrally directed system to a socalled regulated market system. The deregulation of real estate investment that accompanies the new healthcare delivery system offers healthcare organizations new opportunities, but also more responsibility and greater risk in return on investment. Consequently, healthcare organizations must find new methods of financing. Private investment is one of the options.Methods: Three healthcare systems were analyzed on the basis of a literature review and document analysis, then schematized to show similarities and dissimilarities with regard to private investment in hospitals. Observations are based on a selection of recently published articles on privatesector financing and its implications for healthcare real estate decision making in the Netherlands, the United Kingdom, and Germany.Results: The strengths and weaknesses of three healthcare systems with differing proportions of private and public investment in hospitals were explored. Research revealed a gap between intended effects and actual effects with regard to quality and cost. Costly private finance does not necessarily lead to “value for money.” Transferring real estate decisions to private investors decreases the influence of the healthcare organization on future costs and quality.Conclusions: The three healthcare systems show substantial differences between public and private responsibilities. Less governmental involvement affords both opportunities and risks for hospitals. Private investment may lead to innovation, improved efficiency, and cost reduction, provided that the costs and benefits of decisions are not separated between different stakeholders. A missing link between infrastructure provision and healthcare delivery may impede design innovation and optimal adaptation to work processes and could lead to an inefficient allocation of risks and benefits.This paper aims to review available research into the impact of plants on people and labour productivity in order to test a number of hypotheses and the reliability and validity of “evidence based” statements.MethodologyAn extended literature review has been conducted of research concerning the potential impacts of plants on people and labour productivity. In order to be able to compare the findings of different researchers, an analysis has been made of similarities and dissimilarities with regard to the research context, starting-points and test methods.FindingsThe paper identifies a lack of precise descriptions of the research design and poor comparability between different research with regard to the characteristics of the plant, test persons, test procedures, surrounding conditions and contents of the reports. Although we may conclude that plants can have a positive impact on the productivity of human beings, it is remarkable that in research reports and research papers the properties of the plant itself are only mentioned by exception. The condition of the plant - whether it is healthy or not – is not described at all.Limitations“Only” 17 studies and underlying papers were investigated and no new research has been conducted with the proposed improvements. Practical implications The findings can be used by managers to legitimate investments in plants and by researchers to improve (the comparability of) research into plants.OriginalityIn addition to the review of the impact of plants on different types of productivity a vision is presented about the impact of the vitality of plants. Furthermore recommendations are given on how to cope with the methodological problem of poor comparability of research.","plants; vitality; productivity; research methods; comparability; model","nl","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:ef02472c-0870-4723-9d45-4c4b7e26d1e0","http://resolver.tudelft.nl/uuid:ef02472c-0870-4723-9d45-4c4b7e26d1e0","After the fire: New ways of working in an academic setting","Gorgievski, M; van der Voordt, Theo (TU Delft Real Estate Management); van Herpen, SGA; van Akkeren, S","","2010","Purpose – This paper presents the research findings of a Post-Occupancy Evaluation of new ways of working at the Faculty of Architecture of the Delft University of Technology and the lessons that can be learned from this particular case in connection to research findings from similar cases.Design/Methodology/Approach – The article is based on an internet survey among 266 daily users, additional interviews with decision makers and other participants involved in the implementation process, analyses of documents and personal observations.Findings – The new office plan scores high on possibilities to meet other people. Work spaces are considered to be functional, but employees also reported a lack of spaces suited for confidential (telephone) conversations and insufficient visual and auditory privacy. Employees can insufficiently control the climate of their direct work environment and the way the environment looks like. Security of the workplaces is rated below average. People want more rooms equipped with doors, and doors that can be locked. Another important complaint was lack of personal and collective filing and storage possibilities. Research limitations – The paper focuses on office space; because of limited time and budget restrictions educational space was not included in this building-in-use study. There was no opportunity to conduct a zero measurement ex ante. Long term effects on use and experience are not known yet, nor the effects of improvements that are being implemented this year.Practical implications – The results can be used to support decision makers in implementing new office concepts, in general and in particular in an academic setting, ex post or ex ante.Originality/value – Much has been written about new ways of working, but research on this topic in academic settings is scarce","New ways of working; University; Post-Occupancy Evaluation; Employee satisfaction","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:aecb8605-a68b-4bd5-9a84-7dd05a4078cf","http://resolver.tudelft.nl/uuid:aecb8605-a68b-4bd5-9a84-7dd05a4078cf","Huisvesting als middel tot sociaal-economische vitaliteit","Bakker, I; van der Voordt, Theo (TU Delft Real Estate Management)","","2010","Interview met Alexander Rinnooy Kan.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:7ecd80db-6467-4bb8-bcfd-3fb6426c8464","http://resolver.tudelft.nl/uuid:7ecd80db-6467-4bb8-bcfd-3fb6426c8464","Adequaat opstarten van ontwerpprocessen: tien thema's voor een effectieve project start-up","Schaap, A; van der Voordt, Theo (TU Delft Real Estate Management); Heintz, John Linke (TU Delft Design & Construction Management)","","2010","Elk ontwerpproces is uniek, door de tijd- en plaatsgebonden opgave en de telkens weer nieuwe samenstelling van het team van opdrachtgever, ontwerper(s), adviseurs en andere betrokkenen. Een goede start is cruciaal voor een goed lopend proces. Het systematisch nalopen van een aantal standaardthema’s zorgt voor structuur, maar mag niet ten koste gaan van het informele karakter van de eerste gesprekken.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:53195a8e-885d-4784-a355-58e392596ce7","http://resolver.tudelft.nl/uuid:53195a8e-885d-4784-a355-58e392596ce7","Project start-up in the architectual design processes","Schaap, A; van der Voordt, Theo (TU Delft Real Estate Management); Heintz, John Linke (TU Delft Design & Construction Management)","","2010","The goal of this paper is to discuss if knowledge from Project Start-Up theory can be of benefit in the initiation of architectural design projects, and if so, which and what form it should take. Previous research showed that Project Start-Up is a method that can improve the result of a project (Halman & Burger, 2001). In our own study we transformed the Project Start-Up terminology into terms that commend to architects. Then a survey among members of the Royal Institute of Dutch Architects (BNA) has been conducted to verify the need for improvements in project starting procedures. We asked them which issues are involved in present initiations of architectural projects, which issues are underrepresented, and which issues rank high in priority. This formed the basis for a series of simulations, with and without the Project-Start-Up procedure. The simulations were conducted with volunteer architects and clients who supplied project information drawn from ongoing real projects. The simulations were video-taped and the respondents were then debriefed. The participants in the simulations using the Start-Up procedure were found to address more of the Project Start-Up issues than did the participants in the simulation without a Start-Up procedure. Using the Start-Up procedure, the architects were quite dominant in the conversations, initiating far more issues. As such, the Project Start-Up delivered the expected benefit in terms of addressing important issues at the outset of the project. Further, it helped architects to establish an authoritative role within the project team. However, this came at the expense of the team-building value of the freewheeling and product oriented conversation occurring without the Start-Up procedure. It can be concluded that the Start-Up procedure could be valuable for some projects in that it helps clients and architects to more completely cover the range of issues need to be discussed at the outset of the project. However, the Start-Up procedure needs to be further developed to include elements of the more informal and creative conversation that now characterizes the initial conversations between client and architect.","architectural design; design project; Project Start-Up; client; architect","en","conference paper","University of Salford","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:c95c8586-a07c-482a-aef8-10837a431030","http://resolver.tudelft.nl/uuid:c95c8586-a07c-482a-aef8-10837a431030","Verbinding tussen bedrijfskunde en bouwkunde","van der Voordt, Theo (TU Delft Real Estate Management)","","2010","","","nl","journal article","","","","","","","","","","","","","",""
"uuid:7c3bea5d-ac73-471b-9a7f-0816db6ce969","http://resolver.tudelft.nl/uuid:7c3bea5d-ac73-471b-9a7f-0816db6ce969","Werkomgeving: breinbreker of tevredenheidsgenerator?","van der Voordt, Theo (TU Delft Real Estate Management); de Been, I. (TU Delft Real Estate Management)","","2010","Kenniswerkers ontlenen hun motivatie en plezier in het werk vooral aan interessant werk met waardevolle resultaten, leuke collega’s, een goed salaris en doorgroeimogelijkheden. Goede huisvesting en andere faciliteiten die de organisatie en het werk effectief en efficiënt ondersteunen zijn evenzeer belangrijk. Maar wat zijn nu precies die omgevingskenmerken die zorgen voor tevreden en productieve medewerkers? Onderzoek door het Delftse kenniscentrum Center for People and Buildings (CfPB) brengt interessante feiten aan het licht.","","nl","book chapter","FMN","9789490850012","","","","","","","","","","","",""
"uuid:1a644a95-ea0e-4c56-8b57-1569fc8124a4","http://resolver.tudelft.nl/uuid:1a644a95-ea0e-4c56-8b57-1569fc8124a4","Onderzoeksagenda voor FMN","van Heerde, K; Pullen, W.R. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2010","Het doel van deze agenda is om onderzoek en ontwikkeling te stimuleren vanuit gerichte vraagstellingen.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:2283491d-d7b1-495b-b7d0-ab9b3e58133a","http://resolver.tudelft.nl/uuid:2283491d-d7b1-495b-b7d0-ab9b3e58133a","The Added Value of FM: Different Research Perspectives","Jensen, P; van der Voordt, Theo (TU Delft Real Estate Management); Coenen, C; von Felten, D; Lindholm, A","","2010","Purpose: This paper aims to present and compare research perspectives and theoretical reflections from a variety of academic fields on the concept of Added Value of Facilities Management (FM).Theory: The starting point is the so-called FM Value Map, which was presented in a paper by Jensen (2009) at the research symposium at EFMC 2009 in Amsterdam.Methodology: Literature reviews of the most influential journals within the academic fields of FM, Corporate Real Estate Management and Business to Business Marketing; reflections on EFMC-presentations; discussions between participants of an EuroFM research collaboration group working on a further exploration and testing of the FM Value Map.Findings: The research shows a number of different definitions and focus points of Added Value of FM, dependent on the academic field and the area of application. The different research perspectives explored a holistic view on the added value of FM by the integration of an external market based view (with a focus on the aimed output) and the internal resource based view (with a focus on the input from FM and RE). Good relationship management and building on trust shows to be equally important as delivering the agreed services. In order to measure the multidimensional components of adding value both qualitative and quantitative approaches are needed.Originality/value: Usually the concept of Added Value is discussed from a mono-disciplinary point of view. Based on this international collaboration a more complete picture will arise. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this concept. This is of great importance to FM-research and evidence-based FM as a sound basis for the long term recognition of FM.","Facilities Management; Corporate Real Estate Management; Added Value; Strategic Mapping; Service Marketing; Relationship Value","en","conference paper","EuroFM","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:4d2b5f75-9051-48d4-82c9-14c57d8c5668","http://resolver.tudelft.nl/uuid:4d2b5f75-9051-48d4-82c9-14c57d8c5668","FM meetbaar en bespreekbaar maken: EFMC draagt bij aan The Vallue Added of FM","van der Voordt, D.J.M.","","2009","Een onderwerp dat geregeld terugkeert op de European Facility Management Conferences (EFMC) is The Added Value of FM. Ook tijdens het EFMC 2009 kwam het concretiseren van dit concept aan bod. Zo presenteerde professor Per Anker Jensen uit Denemarken de zogenaamde FM Value Map. Hieraan wordt verder gewerkt door een internationale werkgroep van onderzoekers uit Denemarken, Noorwegen, Zweden, Finland, Nederland, Engeland en Zwitserland.","Centre for People and Buildings","en","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:4547a05d-1a57-4773-9c01-6c9e9f0241d6","http://resolver.tudelft.nl/uuid:4547a05d-1a57-4773-9c01-6c9e9f0241d6","Huisvestingskeuzemodel. Procesmodel voor mens- en organisatiegericht huisvesten: Vier stappen,een slinger en een spil op een speelveld","Ikiz-Koppejan, Y.M.D.; van der Voordt, D.J.M.; Gosselink, A.M.","","2009","Deze working paper presenteert een besluitvormingsondersteunend procesmodel voor organisatiegericht huisvesten. We maakten dit model omdat we ervan overtuigd zijn dat het zorgvuldig afstemmen van de inhoudelijke en procesmatige keuzes in een aantal stappen tot betere organisatiegerichte huisvesting leidt en het expliciet(er) maken van keuzes leidt tot een soepel(er) proces.","","nl","report","Center for People and Buildings","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:689821ac-0d78-4675-9564-a767217e465b","http://resolver.tudelft.nl/uuid:689821ac-0d78-4675-9564-a767217e465b","Measuring employee satisfaction in new offices - the WODI toolkit","Maarleveld, M. (TU Delft Real Estate Management); Volker, L. (TU Delft Design & Construction Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2009","Purpose: This paper presents a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The toolkit is being illustrated by a case study of the Dutch Revenue Service.Methodology: The toolkit has been developed by a review of literature and tools for data-collection. The toolkit has been tested and explored further in a number of case studies.Findings: The toolkit includes a Working Environment Diagnostic Tool (WODI) for an indicative or diagnostic evaluation, a list of Key Performance Indicators that can be used for benchmarking purposes, and a Space Utilization Monitor to measure the occupancy of workplaces. Data collected with the tool provides organizations with a clear picture of user experience of the working environment on its own, in comparison to other organizations and in comparison to the goals of the organization. Employees are also asked to rank the issues in order of importance to overall satisfaction and perceived productivity.Research limitations: The modules on economic added value and costs to explore the facility costs effects of different office concepts have not been tested yet.Practical implications: The toolkit and the data from case studies can be used by managers to support decision making on interventions with regard to the organizations’ accommodation policy, re-designing or adaptation of the present building, or moving to another building. Scientifically, the data from case studies and cross case analyses can be used to explore and test hypotheses about the best possible fit between people, processes and place.Originality: Although a number of data collection tools have been developed earlier, the strength of the present toolkit is its integral approach and is applicability to both traditional and innovative offices.","Pre- and Post Occupancy Evaluation; employee satisfaction; office concept; data collection toolkit; benchmarking; performance","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:d7eb117e-2442-452f-9181-b21a671d8ace","http://resolver.tudelft.nl/uuid:d7eb117e-2442-452f-9181-b21a671d8ace","Als alles werkt, werkt u beter!: De invloed van uw werkomgeving op uw productiviteit","van der Voordt, Theo (TU Delft Real Estate Management)","","2009","Het lijkt misschien pure luxe om in deze tijd van bezuinigingen te kijken of een werkplek wel prettig genoeg is. Maar als de omstandigheden en de voorzieningen op uw werkplek niet goed zijn, verzet u minder arbeid. En juist in tijden van crisis wil uw manager beslist een team met productieve medewerkers om zich heen. Het is dan ook belangrijk om te kijken of een verbetering in de omstandigheden en voorzieningen kan zorgen voor een stijging van de hoeveelheid werk die u kunt verzetten.","werkomgeving; productiviteit","nl","journal article","","","","","","","","","","","","","",""
"uuid:1a8594a8-7e30-4e34-b97c-fc612c4565a0","http://resolver.tudelft.nl/uuid:1a8594a8-7e30-4e34-b97c-fc612c4565a0","Bouwstenen voor de FM-onderzoek-en actie agenda","Pullen, W.R. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2009","In FMI 4 brachten Wim Pullen en Theo van der Voordt verslag uit van een rondetafelgesprek met de zes hoofdredacteuren van FM-vakbladen over de FMonderzoeksagenda voor de komende vijf jaar. Dit artikel beschrijft de resultaten van twee vervolgsessies met mensen uit de overheid en het bedrijfsleven. De gesprekken maakten deel uit van de voorbereiding voor de European Facility Management Conference in Amsterdam (op 16 en 17 juni).","","nl","journal article","","","","","","","","","","","","","",""
"uuid:0d19f615-b5a1-4546-8a13-2aa8de195d73","http://resolver.tudelft.nl/uuid:0d19f615-b5a1-4546-8a13-2aa8de195d73","Ways to study corporate real estate management in healthcare: An analytical framework","van der Zwart, J. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); Arkesteijn, M.H. (TU Delft Real Estate Management)","","2009","Since 2008, after 35 years of a publicly supported healthcare real estate budget system, Dutch healthcare organisations have become financially responsible for the profits and risks of their real estate investment. Furthermore the Dutch healthcare system is in transition towards a regulated market system with growing competition between healthcare providers.Both developments will probably change the way healthcare organisations manage their real estate, the location choices they make and the building typology they choose. Real estate will become an increasingly strategic source of profitability and overall performance, similar to capital, human resources, information / knowledge and technology.In the literature on Corporate Real Estate Management (CREM) different models have been developed to link real estate strategy to business strategy (Jonge et al., 2008). In this paper we explore whether these models can be applied to support hospital organisations in their decision-making about real estate. These models are used to build an analytical framework that will be used in a PhD research study called Better healthcare for lower costs, real estate strategies in a changing context. The main issues of this PhD research are the changing context and scope of Corporate Real Estate Management for hospitals and its impact on real estate decisions in relation to general corporate management.","Building typology; conceptual framework; corporate real estate management; healthcare; hospitals; urban setting","en","conference paper","HaCIRIRC","","","","","","","","","","","","",""
"uuid:73f84dc2-943f-460b-b087-4ebd6c4aaf3e","http://resolver.tudelft.nl/uuid:73f84dc2-943f-460b-b087-4ebd6c4aaf3e","Sustainability by adaptable and functionally neutral buildings","Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","van Dobbelsteen, AAJF (editor)","2009","The continuing high levels of office building vacancy in the Netherlands cause a loss of income for building owners and - since the physical life span of the buildings is not getting shorter – an increase of obsolete office buildings. These buildings are deteriorated or even prospectless, with no perspective on future lease or reuse for office purposes. The situation is augmented by new buildings being added to the supply, creating a replacement market and leaving older buildings redundant; new buildings drive out bad buildings. However, the demolishment of relatively young buildings is neither economic nor socially desirable and is not corresponding with the demand for durability and sustainability. Transformation into other functions is a possible way of coping with these buildings, albeit previous research shows that there are many obstacles to be thrived. Most of the obstacles consider technical, functional and legal aspects that finally influence the financial feasibility negatively. Although in the Netherlands several successful transformations of offices into housing were completed, transformations do not take place on a large scale. Next to location characteristics, the main stated reason for this is estimated financial non-feasibility, caused by high purchase and transformation costs. Hence, when developing new office buildings it seems logical to anticipate future programmatic change. Designing and developing adaptability has been opted for during the last 40 years, but is still not very popular in the development of neither offices nor housing. Is it possible to proactively cope with future programmatic change? To which extent can the development of adaptable buildings help to prevent future building obsolescence? In addition to a reflection on earlier literature on this issue, we conducted 30 interviews with housing corporations and real estate developers to reveal in which conditions transformation of obsolete office buildings is interesting, and if anticipating programmatic change may influence the feasibility of future transformations.","Transformation; conversion; adaptability; willingness to pay","en","conference paper","Delft University of Technology","978 90 5269 372 9","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:6e0e00ce-6afa-4acd-818b-ba8510f2e940","http://resolver.tudelft.nl/uuid:6e0e00ce-6afa-4acd-818b-ba8510f2e940","Private investment in hospitals: A comparison of three healthcare systems and possible implications for real estate strategies","van der Zwart, J. (TU Delft Real Estate Management); de Jonge, H. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","van de Zwart, J (editor); Jonge, H (editor)","2009","Subject/Research problemHealthcare is both important and expensive, and is likely to become even more expensive in the future. To keep healthcare affordable in the future, the Dutch government is currently in the process of changing legislation in order to move from a centrally directed system into a so-called regulated market system. Although Dutch healthcare providers have always been private organisations, until recently there was tight central governmental control on quality and investment cost of health care real estate. Once the brief and design had been approved by the Netherlands Board for Health Care Institutions, the government guaranteed the financing of the capital costs. The deregulation of real estate investment that comes with the new healthcare delivery system gives healthcare organisations new opportunities, but at the same time also more responsibility and a higher risk on investments. As a consequence, healthcare organisations have to find new ways of financing. Private capital investment is one of the options. Probably this will require a review of both corporate strategies and corporate real estate strategies.Research QuestionWhat are the experiences and lessons from private investment in hospitals in different countries and what might be the implications for healthcare organisations’ real estate strategies?ApproachBased on a literature review and analysis of documents the healthcare systems in the Netherlands, UK and Germany have been studied in relation to different approaches of private investment in hospitals.ResultThe analysis of three health care systems with a different proportion between private and public investment in hospitals has been used to explore strengths and weaknesses of different care systems and possible implications for real estate strategies of healthcare organisations.ApplicationThis paper provides a better understanding of the opportunities and risks of private investment in healthcare real estate and consequences for real estate strategies. The paper is part of a PhD research project that investigates the scope, context, theories and tools of Corporate Real Estate Management in hospitals.","","en","conference paper","Delft University of Technology","","","","","","","","","","","","",""
"uuid:081009a9-f434-4292-8ef2-fe3a656d972c","http://resolver.tudelft.nl/uuid:081009a9-f434-4292-8ef2-fe3a656d972c","Op weg naar EFMC 2009","Pullen, W.R. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2009","Op 16 en 17 juni vindt de jaarlijkse European Facility Management Conference plaats in Amsterdam. Ter voorbereiding organiseert het Center for People and Buildings met steun van FMN een aantal ronde tafelgesprekken, op zoek naar input voor de onderzoeksagenda voor de komende vijf tot zeven jaar. Er tekent zich een gevarieerd palet aan onderwerpen af. In dit artikel een verlag van de eerste bevindingen.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:2f24e3dd-7366-469d-b490-2caa95678761","http://resolver.tudelft.nl/uuid:2f24e3dd-7366-469d-b490-2caa95678761","Visie op architectuur","van der Voordt, Theo (TU Delft Real Estate Management); Poppe, C","","2009","Door de toenemende marktwerking in de zorg krijgen ziekenhuizen meer vrijheidin het bouwen en beheren van zorgvastgoed. Een aansprekende architectonischevormgeving en een zorgvuldig doordachte inrichting bieden kansen om zichmet het gebouw te onderscheiden. Uiteraard mag aansprekende architectuurniet ten koste gaan van de functionaliteit, efficiency en budgetoverschrijdingen.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:f83e2cc4-87de-48eb-a997-a33947a4c5f2","http://resolver.tudelft.nl/uuid:f83e2cc4-87de-48eb-a997-a33947a4c5f2","Quality of design and usability: a vitruvian twin","van der Voordt, Theo (TU Delft Real Estate Management)","","2009","This paper explores different indicators of quality of architectural design that are used in debates and design appraisals in the Netherlands. In addition to the old Vitruvian trilogy of utilitas, firmitas and venustas a plea is made for a broad view on quality of architectural design. Because buildings go far beyond “free art”, in particular usability and the user’s point of view should be one of the issues to include in design quality indicators. The theoretical framework of quality indicators has been used to reflect on the criteria that were applied to select the architect of the new Deventer Town Hall plus library. A comparison of theory and practice shows that an integral multi-criteria quality assessment, personal preferences and interests, and practical constraints such as limited time, money and information are at odds. At the same time integrated assessments of designs (ex ante) or buildings-in-use (ex post) are essential to build up a body of knowledge on how to synthesize form, function and construction within the boundaries of project constraints.","quality of design; usability; measurement; performance indicators","en","journal article","","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:d898aef3-203b-47c4-9366-cfb6813ec567","http://resolver.tudelft.nl/uuid:d898aef3-203b-47c4-9366-cfb6813ec567","Kunt u ons LTHP wat strategischer maken?","Huisman, E; van der Voordt, Theo (TU Delft Real Estate Management); Westra, H (TU Delft Real Estate Management; TU Delft Sustainable Housing Transformation)","","2009","Nu de markwerking in de zorg steeds meer zijn beslag krijgt, neemt de noodzaak tot strategisch sturen op zorgvastgoed sterk toe. Een gereguleerde marktwerking geeft meer autonomie in vastgoedbeslissingen, maar het betekent ook dat je zelf meer risico’s draagt. Kapitaallasten worden niet meer automatisch vergoed. Dit heeft belangrijke consequenties voor de Lange Termijn Huisvestingsplannen (LTHP) van algemene ziekenhuizen. Hoe gaat men in de praktijk om met de slag naar een strategischer inzet van vastgoed?","","nl","journal article","","","","","","","","","","","","","",""
"uuid:f228c7d6-437a-41ad-9672-a1e9b1360ff0","http://resolver.tudelft.nl/uuid:f228c7d6-437a-41ad-9672-a1e9b1360ff0","Value based health care real estate strategies","van der Voordt, Theo (TU Delft Real Estate Management)","van der Voordt,, DJM (editor); Dijkstra, K (editor)","2009","Subject/Research problemThe healthcare sector in the Netherlands is shifting from a governmentally steered domain towards regulated market forces and performance-based financing. Organizational changes, new ideas about care and cure, demographical developments and technological innovations play there role, too. The changing context – internally and externally - will have a strong impact on the best possible match between demand for and supply of health care real estate. Although most health care organizations are aware of the necessity to change their real estate policy, many of them lack sufficient knowledge and tools to steer on the added value of their corporate real estate.Research QuestionHow can health care real estate support organizational performance? Which considerations should be included in briefing, design and management of health care real estate?ApproachLiterature review; interviewing stakeholders; analyzing documents such as strategic accommodation plans; supervision of MSc students and a PhD student conducting case studies on health care real estate strategies in practice.ResultThis paper discusses the possible added value of hospital real estate to hospital performance. The concept of added value is illustrated by the impact of real estate interventions on costs and labour productivity and real estate as a marketing tool. Research findings from master theses show a slow but clear shift towards more value based real estate strategies. The findings will be used to further explore and test a conceptual framework of the link between real estate as a fifth resource and organizational performance.ApplicationThe theoretical model and research data may be used to improve our understanding of added value of real estate. Besides, the conceptual framework can be used to support complex decision making in briefing, design and management of health care real estate.","","en","conference paper","Delft University of Technology","","","","","","","","","","","","",""
"uuid:22db0e61-da40-4536-83bb-e978a2446c11","http://resolver.tudelft.nl/uuid:22db0e61-da40-4536-83bb-e978a2446c11","Key issues in successfull tranformations of industral heritage","Scheltens, A; van der Voordt, Theo (TU Delft Real Estate Management); Koppels, P.W. (TU Delft Management in the Built Environment)","van Dobbelsteen, aajf (editor)","2009","Much of our industrial heritage lost its function in the transition from an industrial to a more service-based economy. Meantime, changing consumer preferences have shortened the functional and economic life cycle of buildings to such an extent that many have become vacant and obsolete. Developers tend to prefer to demolish such buildings and redevelop the entire site in an effort to solve the mismatch between supply and demand. However, from society’s point of view, conversion to new functions is much more appropriate. Industrial heritage has much to tell about the spirit and socio-economic aspects of bygone eras and architectural concepts and often contributes to the identity of the neighbourhood or the city as well. It is virtually impossible to reproduce the intrinsic qualities of industrial heritage in new developments. In addition, preservation promotes sustainability as it cuts down on materials and transport. On the other hand, many investors and developers worry about the high costs and risks of conversions to bring existing buildings into line with new user requirements and legislation. In this paper we discuss ways in which the various stakeholders in transformation projects cope with these dilemmas. We focus on seven cases, including the redevelopment of the NDSM site in Amsterdam (a former shipbuilding area), the A-factorij in Amsterdam (a former bicycle factory converted into office and business premises) and the transformation of the famous Van Nelle factory in Rotterdam - an icon of functionalism - into a ‘design factory’. Economic feasibility, a clear concept, effective marketing and PR, alignment with the local supply and demand, and the right match between the local policy of public and private partners are key factors in the success or failure of such projects.","transformation; industrial heritage; risks; opportunities; concept; economic feasibility","en","conference paper","Delft University of Technology","9789052693729","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:cfd95fef-e607-4522-9675-10ae56bab2ee","http://resolver.tudelft.nl/uuid:cfd95fef-e607-4522-9675-10ae56bab2ee","Input for the 2015 FM research and action agenda","Pullen, W.R. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); Hanekamp, H","","2009","One of the aims of EFMC 2009 is to develop a research agenda and action plan for Facility Management (FM) with a time horizon of at least five to seven years. In order to collect input for this agenda, the Delft Center for People and Buildings organised a number of round-table discussions with representatives of professional FM journals, FM professionals and academics. A wide variety of subjects were covered. Some of these subjects came up in almost all sessions, such as sustainability, the changing role of facility managers and facility management (from operational to strategic, from cost efficiency to added value), corporate social responsibility and FM education. Furthermore all papers that have been submitted to the EFMC 2009 research symposium have been analysed with regard to the research questions and proposed next steps. The papers show that we share one world with different problems that need joint efforts to deliver sustainable (durable) solutions. The present paper discusses a number of shared problems and challenges against the background of the key themes of EFFM 2008 - 2009. The findings from the round table discussions and the cross paper analysis have been translated in building blocks for the 2015 FM Research and Action Agenda. This agenda challenges the FM community to integrate knowledge from different research programs and projects and to get more synergy out of it, with as a final aim to contribute to sustainable solutions of societal problems, to build up a sound “evidence based” FM body of knowledge and to work on new research methods.","","en","conference paper","EuroFM","","","","","Accepted Author Manuscript","","","","","","","",""
"uuid:9ea37408-ff34-4289-9013-fcc742160702","http://resolver.tudelft.nl/uuid:9ea37408-ff34-4289-9013-fcc742160702","Strategisch sturen op locatiepotenties: Zorgvastgoed in de stedelijke context","van der Zwart, J. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2009","Dit artikel verkent een aantal overwegingen ten aanzien van de positie die ziekenhuisorganisaties (willen) innemen in de stad. Wat is beter: een locatie midden in de stad met alle voorzieningen dicht in de buurt, of een locatie buiten het centrum met meer uitbreidingsmogelijkheden en goed bereikbaar vanaf de snelweg? Blijven zorgfuncties geconcentreerd op grote ziekenhuisterreinen of exploderen ziekenhuiscomplexen in kleinschalige zorgcentra op verschillende locaties? Hoe kunnen de kwaliteiten van de locatie(s) zichtbaar worden gemaakt?","","nl","journal article","","","","","","","","","","","","","",""
"uuid:18670405-a602-44cb-9dca-ee168765964a","http://resolver.tudelft.nl/uuid:18670405-a602-44cb-9dca-ee168765964a","Zorgvastgoedmonitor 2008: De trage omslag naar strategisch vastgoedmanagement in de zorgsector","Hoepel, H; Visser, S; de Vries, JC (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); van der Zwart, J. (TU Delft Real Estate Management)","","2009","","","nl","report","","","","","","","","","","","","","",""
"uuid:2d0ab4ce-694f-4104-845a-2ad1a62d1ff1","http://resolver.tudelft.nl/uuid:2d0ab4ce-694f-4104-845a-2ad1a62d1ff1","Performance based design and management of healthcare facilities","Durmisevic, S (TU Delft Design Informatics); van der Voordt, Theo (TU Delft Real Estate Management); Wagenaar, C.","","2009","Subject/Research problemHealthcare is in need of methods and sound research data to provide a better fit between supply and demand with regard to functionality, serviceability, architectural and perceptual qualities, technical aspects, economical issues and sustainability. This paper presents a research programme in progress of the Faculty of Architecture of the Delft University of Technology. This program aims at the improvement of healthcare real estate in terms of organizational performance and user satisfaction. The environmental aspects range from the urban setting of everyday life to the way buildings such as hospitals, nursing homes and assisted living facilities promote or frustrate the medical procedures and people’s wellbeing as evaluated by the end users (employees, patients, visitors). In addition to the functional performance of buildings in terms of health outcomes, other aspects such as the impact of indoor and outdoor environment and corporate real estate strategies helping organizations to strengthen their portfolio's are studied as well.Research QuestionsWhat is the impact of different design concepts, design interventions, technological innovations and real estate management strategies on peoples’ health and wellbeing? And how can healthcare buildings being built and managed in a way to improve its present and future performance taking into account the different views and interests of various stakeholders?ApproachThe multi-method approach includes a review of literature; interviews and workshops with experts and end users; analyzing policy documents, long term accommodation plans and so on; field studies including analyses of best- practices and Post-OccupancyEvaluation; research by design i.e. designing new tools, design concepts, design solutions and real estate strategies; criteria selection, data gathering and knowledge modelling technology for performance based design; development of an ontology that specifies the relations among numerous aspects, and evaluation/validation through computational simulation and by field experts.ResultsExploration and testing of present or new theories and development of concepts and tools in the field of design and management of healthcare facilities.ApplicationsThe research data and products will be applied in design and decision making processes in the field of care and cure.","","en","conference paper","3TU","","","","","","","","","","","","",""
"uuid:84403584-b3c3-4043-b2e0-2612cb6eafa6","http://resolver.tudelft.nl/uuid:84403584-b3c3-4043-b2e0-2612cb6eafa6","Het presteren van FM","van der Voordt, D.J.M.","","2008","Prestatieafspraken. Prestatiespecificaties. Prestatiecontracten. Het woord prestatie duikt steeds vaker op in de wereld van FM. Maar wat bedoelen we er nu precies mee? En kunnen we de prestaties van FM wel op een betrouwbare en valide manier meten? Een beschouwing vanuit de wereld van een belangrijke facility: de huisvesting.","Center for People and Buildings","nl","journal article","","","","","","","","","Architecture and The Built Environment","Real Estate and Housing","","","",""
"uuid:5b1650fa-ace3-4e3f-9678-5ae51d21a36a","http://resolver.tudelft.nl/uuid:5b1650fa-ace3-4e3f-9678-5ae51d21a36a","Impact of real estate interventions on organisational performance","de Vries, JC (TU Delft Real Estate Management); de Jonge, H. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2008","Background: Real estate is increasingly used as a source of improving the performance of organisations by an improved image, cost reductions, increased employee satisfaction and increased labour productivity. A clear conceptual framework and standardised Key Performance Indicators (KPIs) are needed to understand and monitor the effects of real estate interventions.Purpose: This paper aims to explore the added value of real estate interventions to organisational performance, theoretically and empirically, including unforeseen positive and negative side-effects.Methodology: The conceptual framework was based on an extensive literature survey and empirically used in a survey among 47 Institues of Higher Professional Education (IoHPEs) in the Netherlands and additional in-depth interviews at nine Institutes. The effects of real estate interventions were studied by conducting time series analyses of changing organisational performance using several KPIs.Findings: The study has shown that real estate interventions actually improve organisational performance. However, the effects are not always as positive as expected, nor are they always clearly visible when using the present KPIs for organisational performance. In addition, some effects are temporary.Practical implications: The conceptual framework and the suggested KPIs can be used to support managers in effectively steering on organisational performance by means of real estate interventions, formulating targets in a SMART way, setting priorities with regard to their organisation’s main objectives, and monitoring the effects.Originality: The conceptual framework integrates know-how from various studies and fields and was empirically used in educational settings","Added value; corporate performance; corporate real estate; real estate interventions; KPIs","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:15d41bfd-2200-4e44-ac99-e9fda95ba488","http://resolver.tudelft.nl/uuid:15d41bfd-2200-4e44-ac99-e9fda95ba488","Transformatie als oplossing voor leegstand: Methoden voor het vaststellen van kansen en risico’s","Fikse, R (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); Bijleveld, S.W. (TU Delft Design & Construction Management)","","2008","Ondanks de aantrekkende markt staan nog steeds veel kantoorgebouwen leeg. Een deel hiervan is kansloos voor hergebruik als kantoor. Ombouwen naar nieuwe functies kan een oplossing zijn. Dit artikel bespreekt voor- en nadelen, belicht het standpunt van een aantal ontwikkelaars en presenteert een afwegingsmodel om met behulp van bestaande checklisten en andere tools tot een onderbouwd besluit te komen: wel of niet transformeren.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:6ce0c445-d905-4b6e-841f-4148794654af","http://resolver.tudelft.nl/uuid:6ce0c445-d905-4b6e-841f-4148794654af","New Life for Old Buildings: A new evaluation instrument for matching the market supply of vacant office buildings and the market demand for new homes","Geraedts, Rob P. (TU Delft Design & Construction Management); van der Voordt, Theo (TU Delft Real Estate Management)","Bekkering, H (editor); ten Doeschate, A (editor); Hauptmann, D (editor); den Heijer, A (editor); Knaack, U (editor); van Manen, S (editor)","2008","","","en","book chapter","010","9789064506536","","","","","","","","","","","",""
"uuid:d32c5692-d4b1-4366-af51-e59c320f48b6","http://resolver.tudelft.nl/uuid:d32c5692-d4b1-4366-af51-e59c320f48b6","Do facilities matter?: The influence of facility satisfaction on perceived labour productivity of office employee","Batenburg, RS; van der Voordt, Theo (TU Delft Real Estate Management)","","2008","Purpose: Companies spend a lot of money to provide facilities such as a nice, effective and efficient building, well designed ergonomic furniture, sophisticated IT, cleaning services, catering, and safety services. Both from a theoretical perspective as well as from a managerial point of view, it is important to know if and how strongly facilities do affect employee satisfaction and labour productivity. The paper discusses the results of research on this issue.Methods: A brief review of literature and statistical analyses of a database of the Delft Center for People and Buildings, with 2197 respondents from 17 different office environments. The database includes data from Diagnostic Post-Occupancy Evaluations on user satisfaction with regard to the organization, working processes, the office concept and a number of facilities.Findings: Most annual and biannual surveys among Dutch office employees use questionnaires with hardly any questions about the physical environment. Statistical analyses of the Delft database showed a significant but weak correlation between user satisfaction on facilities and self estimated percentage of time that one is being productive. Much stronger correlations came up when satisfaction about facilities is linked to users’ perceptions of the supporting impact of the working environment on ones own productivity.Implications: The results showed statistical support for the added value of facility provisions. But other variables have their impact, too. A more intensive co-operation between scholars, facility managers and Human Resource managers may help to improve our understanding of the complex relationships between the working environment and perceived labour productivity.","facilities; perception; satisfaction; productivity; POE","en","conference paper","IBC EUROFORUM GmbH","9783000245398","","","","","","","","","","","",""
"uuid:618e4033-c409-4f24-8603-57c8af13fe63","http://resolver.tudelft.nl/uuid:618e4033-c409-4f24-8603-57c8af13fe63","Organisatiegericht huisvesten","van der Voordt, Theo (TU Delft Real Estate Management); Ikiz-Koppejan, YMD; Hartjes-Gosselink, AM","van Scheijndel, PAM (editor); Horsten, F (editor)","2008","Elke organisatie komt vroeg of laat voor de vraag te staan, welke huisvesting het beste past bij de organisatie. Of dit nu is naar aanleiding van een noodzakelijke renovatie van het bestaande gebouw, verhuizing naar een ander gebouw, nieuwbouw, of als onderdeel van de normale bedrijfsvoering. Wat werkt beter: een traditioneel cellenkantoor of een kantoorconcept met gebruik van flexibele werkplekken, al dan niet in een meer open setting? Hoe stemmen we de huisvesting af op het bedrijfsbeleid, de organisatiedoelen, de werkprocessen en wensen van de medewerkers? Kortom: hoe realiseren we een op onze organisatie toegespitste huisvesting? In dit hoofdstuk geven we concreet handen en voeten aan het begrip organisatiegericht huisvesten. Er wordt eerst kort stilgestaan bij het begrip organisatiegericht huisvesten en verwante termen. Vervolgens introduceren we twee tools ter ondersteuning van de planontwikkeling en besluitvorming: een huisvestingkeuze model dat relevante componenten in de besluitvorming op overzichtelijke wijze en procesmatig in de tijd positioneert, en een keuzematrix waarin huisvestingsdoelstellingen gekoppeld worden aan conceptuele keuzes voor de plaats, de lay-out en het gebruik van werkplekken en andere voorzieningen. Deze instrumenten zijn ontwikkeld op basis van literatuurstudie, participatie in huisvestingsprocessen en evaluatieve studies naar gebruik en beleving van verschillende kantooromgevingen (Koppejan, Van der Voordt, Hartjes-Gosselink, 2008).","","nl","book chapter","Sdu uitgevers","9789012580199","","","","Accepted Manuscript","","","","","","","",""
"uuid:09c8857b-6a6c-45d8-94d8-cf0bbc070d70","http://resolver.tudelft.nl/uuid:09c8857b-6a6c-45d8-94d8-cf0bbc070d70","Kantoren","Asselbergs, Floris; Schreibers, Kirsten; van der Voordt, Theo (TU Delft Real Estate Management)","van der Laan, R (editor); Schrover, J (editor); van der Steeg, M (editor); Zwaard, W (editor)","2008","","","nl","book chapter","Kluwer","9789013048957","","","","Auteursversie","","","","","","","",""
"uuid:54c94ade-b81f-4049-aa0b-5c4dc0272479","http://resolver.tudelft.nl/uuid:54c94ade-b81f-4049-aa0b-5c4dc0272479","A second chance for old buildings","Geraedts, Rob P. (TU Delft Design & Construction Management); van der Voordt, Theo (TU Delft Real Estate Management)","Foliente, G (editor); Luetzkendorf, T (editor); Newton, P (editor); Paevere, P (editor)","2008","In the Netherlands, both the office market and housing market show a mismatch between supply and demand, quantitatively and qualitatively. In 2007 almost 14% of all offices are vacant, i.e. 5.9 million square meters. At the same time we see a shortage of about 1 million dwellings. A building must be able to be changed over its life cycle to adapt to the inevitable evolving needs of it’s end users. The first real challenge is how to make adaptable buildings without creating unnecessary redundancy. The second challenge is the re-use of old vacant buildings because the available area for erecting new ones is very scarce in the Netherlands. In this matter, old buildings deserve a second chance in their life cycle. We need to be able to measure the transformation potential of office buildings both at location and at building level. To this end, we have developed what we call a ‘transformation potential meter’ (Geraedts, Van der Voordt, 2003, 2004). The meter has been tested since 2004 in practice by a number of market players, and by students of architecture. This has allowed the transformation potential meter to be evaluated and refined in 2006. Two new steps - the financial feasibility scan and the risk assessment checklist – have also been added. In this paper, we describe the principle of the new transformation potential meter.","life cycle buildings; sustainable; transformation; recycling","en","conference paper","ASN Events","978-0-646-50372-1","","","","","","","","","","","",""
"uuid:9486aad5-6a15-49a2-bcf4-b8bec88d654d","http://resolver.tudelft.nl/uuid:9486aad5-6a15-49a2-bcf4-b8bec88d654d","Standaard werkplek als leidraad voor flexibiliteit","Bakker, I.C. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2008","Met het ‘Programma vernieuwing Rijksdienst’ geeft het kabinet invulling aan de doelstelling om een efficiëntere Rijksdienst te realiseren. In het kader hiervan wordt de Rijkswerkplek ingevoerd; een standaard en up to date werkplek waar elke rijksambtenaar gebruik van kan maken.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:cbf384ea-e93f-4aa6-bda0-761b7af535ef","http://resolver.tudelft.nl/uuid:cbf384ea-e93f-4aa6-bda0-761b7af535ef","Brand op Bouwkunde","van der Voordt, Theo (TU Delft Real Estate Management)","","2008","Dinsdag 13 mei was de TU Delft een belangrijk nieuwsitem, de faculteit Bouwkunde stond in brand. Gelukkig raakte niemand gewond, helaas is het gebouw niet behouden. Theo van der Voordt is universitair hoofddocent aan de faculteit, Bouwkunde en was die dinsdag aanwezig. Hij vertelt over die bewuste dag, maar ook hoe de waan van de dag weer wordt opgepakt, zodat studenten weer kunnen studeren.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:546cc33a-672a-4b82-8086-f9af01a2ed7c","http://resolver.tudelft.nl/uuid:546cc33a-672a-4b82-8086-f9af01a2ed7c","Functieprofielen - Het gebruik van functieprofielen bij de ontwikkeling van een organisatiegericht huisvestingsconcept","Hartjes, A (Extern); Pullen, W.R. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management); van Klingeren, N (Extern); de Bruyne, E. (TU Delft Real Estate Management)","","2008","","Geen BTA classificatie","nl","report","","","","","","","","","","","","","",""
"uuid:fbc78350-6717-4990-acb2-1954822d9b9c","http://resolver.tudelft.nl/uuid:fbc78350-6717-4990-acb2-1954822d9b9c","Sleutelfactoren in succesvol transformeren van verouderde industriele gebouwen","Scheltens, A; van der Voordt, Theo (TU Delft Real Estate Management); Koppels, P.W. (TU Delft Management in the Built Environment)","","2008","Transformeren en herbestemmen van industrieel vastgoed is niet zonder risico’s.Er kunnen zich allerlei organisatorische, financiële, procedurele en technische obstakels voordoen. Niettemin zijn verschillende gebouwen met succes getransformeerd tot nieuwe functies. Andere projecten zijn in voorbereiding. Dit artikel laat zien dat het denken vanuit een helder concept van doorslaggevende betekenis kan zijn voor de financiële haalbaarheid. Slim gebruik van de cultuurhistorische waarde vergroot de kans op succes.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:e3d0e16f-e5d3-4471-a5dd-c32047c731ff","http://resolver.tudelft.nl/uuid:e3d0e16f-e5d3-4471-a5dd-c32047c731ff","Dilemmas in Health Care Real Estate Management: Impression from a Round Table Discussion","van der Voordt, Theo (TU Delft Real Estate Management); van der Zwart, J. (TU Delft OLD Real Estate)","Vande Putte, H (editor); de Jonge, H (editor)","2008","","","en","conference paper","Delft University of Technology","9789052693651","","","","","","","","","","","",""
"uuid:38f3020d-5207-49f9-b216-c629528fa7d2","http://resolver.tudelft.nl/uuid:38f3020d-5207-49f9-b216-c629528fa7d2","Architectenvisie op het Programma van Eisen: Een adequaat communicatiemiddel?","Bogers, T; van Meel, JJ; van der Voordt, Theo (TU Delft Real Estate Management)","Kooyman, W (editor)","2008","Een Programma van Eisen (PvE) geeft de eisen en ambities weer van een opdrachtgever. Daarmee is het PvE een cruciaal communicatiemiddel tussen opdrachtgever en architect. Goede communicatie vereist dat de boodschap van de zender helder overkomt op de ontvanger. In de praktijk blijken PvE’s vaak te uitgebreid, lastig leesbaar, en niet altijd even consistent. Dit artikel laat zien wat architecten van PvE’s vinden, hoe ze PvE’s gebruiken en op welke wijze PvE’s kunnen worden verbeterd.","","nl","book chapter","Arko Uitgeverij bv","9789054720492","","","","","","","","","","","",""
"uuid:5db49d2a-f2be-459b-ad94-0892a845b600","http://resolver.tudelft.nl/uuid:5db49d2a-f2be-459b-ad94-0892a845b600","Van optelsom van bouwmaatstaven naar strategisch vastgoedmanagement","van der Voordt, Theo (TU Delft Real Estate Management)","van den Broek, C (editor)","2008","Toenemende marktwerking in de zorg noodzaakt tot strategisch denken en handelen bij het ontwikkelen en beheren van vastgoed. Kosten en opbrengsten en kansen en risico’s moeten zorgvuldig tegen elkaar worden afgewogen, proactief en voor de gehele levensduur. Een beschouwing over vastgoedmanagement op basis van inzichten uit het domein van Corporate Real Estate Management.","","nl","conference paper","TU-Delft, faculteit bouwkunde","9052693323","","","","Accepted Authors Manuscript","","","","","","","",""
"uuid:6bf62b96-c55e-402e-a3b0-1ccc6fd2f35f","http://resolver.tudelft.nl/uuid:6bf62b96-c55e-402e-a3b0-1ccc6fd2f35f","Gezonde en creatieve omgevingen","van der Voordt, Theo (TU Delft Real Estate Management)","","2008","Nog geen week na de European Facility Management Conference (EFMC) in Manchester (zie Facility Management Magazine 162) vond in Edinburgh opnieuw een facility managementconferentie plaats. Ditmaal in het kader van CIB W070 en georganiseerd door de Heriot-Watt University. Met elkaar gaven de sprekers een goed beeld van de breedte van het vakgebied, maar door de brede scope zijn weinig onderwerpen echt uitgediept.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:28db3c3e-dbfd-4d73-9d29-b5939c7ed9c7","http://resolver.tudelft.nl/uuid:28db3c3e-dbfd-4d73-9d29-b5939c7ed9c7","Effecten van facilitybeleving op de gepercipieerde arbeidsproductiviteit","Batenburg, R; van der Voordt, Theo (TU Delft Real Estate Management)","","2008","In dit rapport wordt verslag uitgebracht van een onderzoek naar de invloed van facilitybeleving op de gepercipieerde arbeidsproductiviteit, op zichzelf en in verhouding tot de invloed hierop van tevredenheid over de organisatie, tevredenheid over het werk en de invloed van persoons- en functiekenmerken. Gaat een hogere tevredenheid over de faciliteiten gepaard met een hogere tevredenheid over de mate waarin de werkomgeving de arbeidsproductiviteit ondersteunt? Schatten werknemers die meer dan anderen tevreden zijn over hun facilitaire voorzieningen ook hun arbeidsproductiviteit hoger in?","","nl","report","","","","","","","","","","","","","",""
"uuid:0a5da68a-c90e-4adc-be36-e4b7d8bc0136","http://resolver.tudelft.nl/uuid:0a5da68a-c90e-4adc-be36-e4b7d8bc0136","Post-occupancy evaluation of a new office concept in an educational setting","van der Voordt, Theo (TU Delft Real Estate Management); van der Klooster, W (TU Delft Real Estate Management)","","2008","At the end of 2006, Avans Hogeschool (a Dutch Institute of Higher Education) moved a number of previously dispersed departments to a new building. This move was taken as an opportunity to introduce new workplace strategies with desk-sharing and desk-rotating in a transparent setting. This paper presents the results of a postoccupancy evaluation of the new development. Staff was found to be satisfied with the modern architecture, the advanced IT facilities and the openness of the building that supports communication and social interaction. However, many complained of a lack of privacy, conditions that hampered concentration on one’s work and insufficient facilitation of the interaction between teachers and students. Seven years ago, Delft University ofTechnology introduced an innovative office concept in one of its faculty buildings. Evaluation of user satisfaction showed that desk sharing was generally regarded as one step too far at that time. But the improved openness, the extra space for display of research work and increased opportunities for students to work in the research area were highly appreciated. In this paper the Avans results are discussed and compared with the findings of the case study at Delft University of Technology.","new workplace strategy; post-occupancy evaluation; educational setting","en","conference paper","CIB General Secretariat","","","","","Accepted Author Mansucript","","","","","","","",""
"uuid:6f2d648b-fb52-42d4-b195-2bc1b2bb0d3f","http://resolver.tudelft.nl/uuid:6f2d648b-fb52-42d4-b195-2bc1b2bb0d3f","A new life: Conversion of vacant office buildings into housing","Remøy, HT (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2007","Purpose – The vacancy of office buildings leads to financial problems for the owners and social problems for the community, e.g. vandalism, dereliction and deterioration. A solution may be found through the conversion of vacant office buildings into housing. Vacancy‐threatened buildings are often part of the mediocre part of the building stock. Does conversion make sense in this case? What are the opportunities, threats and risks? What are the critical success factors? The purpose of this paper is to discuss financial, functional, structural, technical and aesthetic issues.

Design/methodology/approach – Through previous research at the Delft University of Technology, tools are developed to decide the potential for the conversion of buildings. This paper discusses the risks and chances, and brakes and triggers of transformation projects, based on case studies. These case studies are performed through interviews with professionals involved in the transformation process and through analyses of architectural drawings of the before and after situations. For each project two interviews were held, with the architect and the developer or client. The interviews focussed on the process of the transformation projects.

Findings – The conversion of nondescript and unarticulated buildings makes sense from the point of view of sustainability, both ecologically and in an urban regeneration context. These projects will only be interesting for developers of commercial real estate if they can be made economically feasible. Social housing associations also have additional social goals. Through a longer investment perspective these associations can wait for property increases through long‐term externalities as result of upgrading of the area. In buildings that are kept because of economical or social feasibility there are strong connections between the target group, the location and the conversion costs.

Practical implications – The tools developed have proved to be useful for quick scans of the potential for building conversion. This paper is a first step in trying to depict a more detailed view of the risks and chances of building conversions. Knowledge of the risks and chances of conversion is required to make decisions concerning transformation projects.

Two overall conclusions are coming up. First of all the need for an integral approach of “The Total Workplace”. This concept refers to: 1) the idea of integrating decisions often considered in isolation by different departments (HRM, IT, design and construction, and buildings operations and management); 2) the idea that the workplace is more than one’s own personal office or workstation, it is the entire workplace (site, amenities, common areas, project rooms, support areas), a “series of loosely coupled settings”; 3) the idea that the processes used for planning, designing, and managing the workplace are as much a part of the building’s quality as are its physical characteristics. A second conclusion is the great value of face-to-face contacts to tacit learning, building trust and social cohesion, and young employees’ learning on the job by becoming an “insider”.

Conclusions and recommendationsAn important veto criterion for the transformation process is the dovetailing with the council policy; offices in residential areas should in preference be transformed into dwellings. Favourable features such as the availability of parking spaces, a positive ambience and other characteristics of an area suitable for working in increase the chance of renting as office space. Old buildings in the area, a bad net/gross ratio, poor energy performance and structural deterioration are, in contrast, unfavourable factors when renting out office buildings. Buildings with these characteristics are more readily considered for transformation. The type, accessibility and size of the dwelling are of critical importance when weighing up the decision of whether to rent or buy a particular home. Priorities vary between target groups. The lay out of the dwelling and the level of relaxation provided appear to be of secondary importance. People seeking accommodation are more concerned with the distance to a tram, bus or metro stop and a railway station, and less concerned with the frequency of public transport.A number of test cases have shown that the developed Transformation Meter is a good tool for assessing for specific city areas (step-by-step, from a global to a detailed perspective) what the market supply of empty office buildings is, what the market demand is with regard to target groups and requirements, and the match between the two from the point of view of availability and buildings.","Transformation potential; instrument; offices; homes; living; structurally vacant; revising","en","journal article","","","","","","Accepted manuscript","","","","","","","",""
"uuid:a569fab8-8dc7-4b9a-a7b7-c0ac3f1e5b98","http://resolver.tudelft.nl/uuid:a569fab8-8dc7-4b9a-a7b7-c0ac3f1e5b98","De toekomst van servicekoopflats: kansen en bedreigingen","Oliemans, K; van der Voordt, Theo (TU Delft Real Estate Management)","","2003","Serviceflats hebben decennia lang een uitstekende functie vervuld als aantrekkelijke woonvoorziening voor ouderen. De laatste jaren krijgen serviceflats echter steeds meer concurrentie van een gedifferentieerd aanbod aan woonzorgvoorzieningen en levensloopbestendige wooncomplexen. Serviceflats bieden te weinig woongenot en de service is zelden op maat van de bewoner. Vaak ontbreken middelen om de functionele en technische veroudering adequaat aan te pakken. Wat nu? In dit artikel wordt een stappenplan gepresenteerd voor het stellen van een zorgvuldige diagnose en het vinden van oplossingsrichtingen. Een praktijkvoorbeeld illustreert hoe het model werkt.","","nl","journal article","","","","","","Accepted manuscript","","","","","","","",""
"uuid:536c8d51-3837-414c-90a7-6fe14101a527","http://resolver.tudelft.nl/uuid:536c8d51-3837-414c-90a7-6fe14101a527","Good buildings drive out bad buildings","Geraedts, Rob P. (TU Delft Design & Construction Management); van der Voordt, Theo (TU Delft Real Estate Management)","Beisi, JIA (editor)","2003","In the study 'Offices for Living in', published in CIB W104 Open Building Implementation, Mexico 2002, an instrument was developed for measuring the potential of transforming (soon-to-be) empty office premises into homes. As a follow-up, this survey 'Good Buildings Drive out Bad Buildings' looks explicitly at the lower end of the office premises market. The office premises in question have been vacated by organizations that have moved to new premises of a higher quality and in a better location. Depending on the prevailing market conditions, a number of the vacated premises will remain empty. This is particularly true of premises that offer the least quality, whose location is less desirable, or whose price/quality ratio is unattractive. This study introduces an instrument known as the Vacancy Risk Meter (VRM), which allows the so-called lower end of the office premises market in a particular urban district to be defined at an early stage.The study was aimed at the developments in the office premises market in Rotterdam between 1996 and 1999. This period was characterized by the presence of a relatively high percentage of chronically empty buildings. In the subsequent period, from 1999 to 2002, a more favourable economic climate and altered market forces led to many of the empty buildings being rented out once again as office premises. From 2002 onwards, a growing economic recession has meant that the number of chronically empty buildings is once again on the increase: the cycle is repeating itself.The Vacancy Risk Meter (VRM) indicates at an early stage which office buildings at which locations are likely to be vacated first due to changes in the market as the current tenants relocate to higher quality premises. This allows the potential and risks for the preservation of the office premises market to be determined for the selected buildings and locations. The VRM therefore allows the lower end of the office premises market to be defined for a particular urban district.By defining the so-called Vacancy Risk classification for many different premises, a clear picture can be formed of the relative quality of each in relation to the others. A complete overview can be generated at supply level for any given urban district or area of the potential lower end of the market.","Vacancy Risk Meter; transformation; instrument; lower end of the office premises market; structurally vacant office buildings","en","conference paper","Department of Architecture, the university of Hong Kong","9627757055","","","","Accepted manuscript","","","","","","","",""
"uuid:d7b0799e-6b17-4acd-9f94-1b69a6f9b045","http://resolver.tudelft.nl/uuid:d7b0799e-6b17-4acd-9f94-1b69a6f9b045","Landmarks","van der Voordt, Theo (TU Delft Real Estate Management)","","2003","","","nl","journal article","","","","","","","","","","","","","",""
"uuid:864dd4c2-51aa-418c-97ea-3f1efcf24c70","http://resolver.tudelft.nl/uuid:864dd4c2-51aa-418c-97ea-3f1efcf24c70","Elastische arbeid: De voor- en nadelen van flexibele werkconcepten","van der Voordt, Theo (TU Delft Real Estate Management); Pullen, W; Hartjes, A","","2003","","","nl","journal article","","","","","","","","","","","","","",""
"uuid:8f3f3569-728a-4d8e-90ad-91a030c37ccf","http://resolver.tudelft.nl/uuid:8f3f3569-728a-4d8e-90ad-91a030c37ccf","Costs and benefits of flexible workspaces: work in progress in The Netherlands","van der Voordt, Theo (TU Delft Real Estate Management)","","2003","Due to the rapid progress in information and communication technology, work is becoming more and more independent of time and place. New concepts such as cocon offices (with special attention to both communication and concentration), teleworking, satellite offices, and hotel offices have been introduced world wide. During the last decade, we have witnessed the introduction of non-territorial offices in which desk sharing and desk rotation are linked to different job functions and working processes. This paper discusses the main motives behind the application of these new concepts, potential costs and benefits and data on accommodation costs. A plea is made for the need to create an integral framework of (potential) costs and benefits, structured according to the principles of the Balanced Score Card.","workplace innovation; facilities; costs; benefits","en","conference paper","","","","","","Accepted manuscript","","","","","","","",""
"uuid:0ca7dab1-41b5-4bb9-b8fa-d991ea9e2414","http://resolver.tudelft.nl/uuid:0ca7dab1-41b5-4bb9-b8fa-d991ea9e2414","Ziekenhuis met extra's: Zorgparken in opkomst","Braak, W; van der Voordt, Theo (TU Delft Real Estate Management); Vercouteren, J. (TU Delft Design & Construction Management)","","2003","","","nl","journal article","","","","","","","","","","","","","",""
"uuid:c926abd6-7476-4a59-87f7-70b6c9a7e70f","http://resolver.tudelft.nl/uuid:c926abd6-7476-4a59-87f7-70b6c9a7e70f","Modelmatige berekening van onderhoudskosten","Daly, J; Vijverberg, GAM (TU Delft Housing Quality and Process Innovation); van der Voordt, Theo (TU Delft Real Estate Management)","","2003","Veel organisaties werken met meerjaren onderhoudsplannen. Zorgvuldig plannen en budgetteren van onderhoud vergt een grondig inzicht in veel gebouwvariabelen. Het verzamelen, registreren en beheren van de benodigde data kost veel tijd en geld. In een studie aan de TU Delft is geprobeerd een eenvoudig model te ontwikkelen, waarmee op basis van slechts enkele gebouwkenmerken de onderhoudskosten kunnen worden ingeschat. Een verslag van een zoektocht met toekomstperspectief.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:d4388db8-f5fb-49c8-b354-799231bc2ec4","http://resolver.tudelft.nl/uuid:d4388db8-f5fb-49c8-b354-799231bc2ec4","Corporate culture and design: Theoretical reflections on case-studies in the web design industry","van der Voordt, Theo (TU Delft Real Estate Management); van Meel, JJ (TU Delft Real Estate Management); Smulders, F; Teurling, S","","2003","In this paper we present a framework to study the relationship between culture and office design. Different levels of culture are discussed as well as various ways in which culture can be expressed in the physical work environment. The framework is applied to contemporary changes in organisational culture and office design. Offices of progressive companies seem to be dominated by ‘hip’ and ‘cool’ design, colourful materials, luxurious facilities such as gyms or lounge areas and gimmicks such as jukeboxes and pool tables. In this article we try to find out whether these characteristics are the visible expression of a new workplace culture. Should the ‘office-de-luxe’ be interpreted as a hype or are the inhabiting organisations the forerunners of news ways of working? To answer these questions we take a look at the what-is-called dot-com industry. By studying three cases in the web-design industry we try to achieve two goals: 1) a better understanding of the relation between office design and culture,and 2) exploring new workplace demands and desires. Confronting theory with practice, we observe similarities and contradictions between corporate architecture, identity and culture.","architecture; culture; identity; new economy; offices; workplaces","en","journal article","","","","","","Accepted manuscript","","","","","","","",""
"uuid:10c00b58-9326-4fbc-8a9d-d57cf57c3fab","http://resolver.tudelft.nl/uuid:10c00b58-9326-4fbc-8a9d-d57cf57c3fab","Kosten en baten flexibele werkplekken","van der Voordt, Theo (TU Delft Real Estate Management)","","2003","","","nl","journal article","","","","","","","","","","","","","",""
"uuid:ec6a27c4-14e3-4785-98ba-df440289e66f","http://resolver.tudelft.nl/uuid:ec6a27c4-14e3-4785-98ba-df440289e66f","Een kijkje in de keuken bij de Kamer: Kantoorinnovatie, evaluatie van een innovatief kantoorconcept","Volker, L. (TU Delft Real Estate Management); van der Voordt, Theo (TU Delft Real Estate Management)","","2003","In de septembereditie van FMM is het nieuwe kantoor voor de Kamer vanKoophandel in Rotterdam beschreven. Met haar innovatieve kantoorconcept -flexibel, draadloos, klantgericht - sleepte de Kamer al verschillende prijzen in de wacht.Maar wat vinden de dagelijkse gebruikers zelf van het gebouw? Hoe ervaren zij het opgeven van een eigen wekplek? Werkt het centraliseren en digitaliseren van de informatievoorziening prettig en productief? Een impressie op basis vaneen gebruikersevaluatie.","","nl","journal article","","","","","","","","","","","","","",""
"uuid:d27310e1-a285-4e08-a2bb-8e9108e56f53","http://resolver.tudelft.nl/uuid:d27310e1-a285-4e08-a2bb-8e9108e56f53","Hoe innovatief is kantoorinnovatie en wat zijn de effecten?","van der Voordt, Theo (TU Delft Real Estate Management)","","2003","","","nl","journal article","","","","","","","","","","","","","",""
"uuid:fbbc76a1-b93f-450e-bc5e-a54543773532","http://resolver.tudelft.nl/uuid:fbbc76a1-b93f-450e-bc5e-a54543773532","The decision-making process concerning workplace innovation: KLPD Case Study","van der Voordt, Theo (TU Delft Real Estate Management); Guiza, Bibiana","","2003","This case study is one in a series on workplace innovation. This issue is alive in many companies and not for profit organizations. Since 1990 the subject has been studied by many professionals. Yet a consistent knowledge base is not in place. For that reason the Center for People and Buildings (Delft, The Netherlands) aims at developing in depth datasets that enables to answer questions that are being asked by almost everyone engaged in a innovative workplace project. How do we decide, what are the benefits, what are the costs? Does it work better in an innovative office, what are the long term effects of changes in office layout and office use? These questions become even more relevant when we consider the changes that usually come with design and implementation of an innovative office. Those are mainstream developments like changes in individual and collective ways of working. Dealing differently with concepts of performance requires a new mindset. Changes create a battle for the free space in our brains.

Lots of innovative office projects are basically founded on efficiency objectives: cost cutting of input factors like the reduction of real estate costs and reduction of communication times. This raises the question with respect to efficiency: where is the end? Can we do business on increasingly less square meters? What are consequences for employee health, what are consequences for the organizational image and so on and so forth. It is the mission of the Center for People and Buildings to contribute to the creation of a body of knowledge on the relationship between people, work and work environments, not necessarily limited to office buildings or administrative knowledge organizations.

This case study is part of a project on Decision Making. It is a learning project were generic knowledge on decision making is tested in daily office innovation practice. The lessons learned in the case studies are the feedback to the conceptual framework which integrates workplace solution, development and decision making processes with performance (efficiency, productivity and user satisfaction) of both the solution and the processes. The final deliverable will be a toolkit to support workplace decision making. This case study was done at the KLPD, which is the headquarters of the Dutch police","","en","book","","","","","","","","","","","","","",""
"uuid:ae1372aa-dfeb-4744-abcb-3d58c79194e9","http://resolver.tudelft.nl/uuid:ae1372aa-dfeb-4744-abcb-3d58c79194e9","WAYS to study and research urban, architectural and technical design","de Jonge, T.M.; van der Voordt, D.J.M.","","2002","This methodological book describes eight forms of study and research as they relate to design: 1) naming and describing; 2) design research and typology; 3) evaluating; 4) modelling; 5) programming and optimising; 6) technical study; 7) design study; 8) study by design. It includes the views, design related research projects and research methods being applied by over 40 different authors, all working at the Faculty of Architecture of the Delft University of Technology. As such this overwhelimg body of knowledge contributes to the current debate on how to connect research and design.","research; design; architecture; urbanism; building technology; briefing; modelling; evaluation; management","en","book","DUP Science","","","","","","","2012-03-12","","Urbanism + Real Estate & Housing","","","",""
"uuid:5849caa5-52cb-485b-a745-3366006bb90e","http://resolver.tudelft.nl/uuid:5849caa5-52cb-485b-a745-3366006bb90e","BOSS Studytour 2002. Mexico City","van der Voordt, D.J.M; van Meel, J.J.; de Hoog, M.; Zorge, M.","","2002","","","en","report","","","","","","","","","","","","","",""
"uuid:27fcd96e-ff52-47f8-b3c9-92afacf41744","http://resolver.tudelft.nl/uuid:27fcd96e-ff52-47f8-b3c9-92afacf41744","Tomorrow's offices through today's eyes: effects of innovation in the working environment","van der Voordt, Theo (TU Delft Real Estate Management); Vos, PGJC (Extern)","","2002","Many organisations have changed to new ways of working, steered or followed up by design interventions and sharing of activity related workplaces. Expectations have been high. Innovative offices should lead to more efficient use of space and other facilities; greater job satisfaction; the projection of a positive image to clients; an improved performance of the organisation and its staff; and reduced costs. Have innovations in the working environment fulfilled these high expectations? Are the new offices really more efficient and more pleasant to work in? Or will constant changing of the workplace reduce satisfaction and productivity? What are the ‘pros’ and ‘cons’ of teleworking? Are the extra costs of nice ergonomic furniture, high‐tech information and communication technology (ICT) and image‐boosting gadgets counterbalanced by the expected profits in higher productivity and more efficient use of space? Evaluative research results show a mixed picture. Besides the considerable satisfaction with the attractive design and the improved opportunities to interact, there are many complaints about problems in concentrating on work. Psychological mechanisms, such as the need for status, privacy and individual territory, do not necessarily hinder ‘flexi‐working’, but only when the new situation provides considerable added value. Teleworking offers more freedom of choice, but there are attendant risks.","","en","journal article","","","","","","Accepted Author Manuscript","","","","","Real Estate Management","","",""
"uuid:fae14342-fd7b-4259-a4b2-4ca488447dc4","http://resolver.tudelft.nl/uuid:fae14342-fd7b-4259-a4b2-4ca488447dc4","Epilogue","van der Voordt, Theo (TU Delft Real Estate Management); Cuperus, I.J.J. (TU Delft Architectural Engineering)","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:0fd1b8fd-0e04-4186-8b51-0653a60f3299","http://resolver.tudelft.nl/uuid:0fd1b8fd-0e04-4186-8b51-0653a60f3299","Toegang voor iedereen: De lange weg naar integrale toegankelijkheid","van der Voordt, Theo (TU Delft Real Estate Management)","","2002","Het afstemmen van een architectonisch ontwerp op de mogelijkheden en beperkingen van uiteenlopende gebruikers is niet voor iedere ontwerper vanzelfsprekend. Te vaak wordt ontworpen voor de gemiddelde mens, met in het gunstigste geval speciale voorzieningen voor mensen met een functiestoornis. Met de komst van het Handboek voor Toegankelijkheid en de vernieuwde NEN 1814 lijkt het categoraal bouwen voor mensen met een functiebeperking plaats te maken voor integraal bouwen voor iedereen. Dat heeft bijna veertig jaar bevlogen lobbyen en onderzoek gekost door voornamelijk niet-architecten. Deze bijdrage schetst de ontwikkelingen in de woningbouw en gaat in op de mogelijke rol van ergonomen in de verdere verbetering van de toegankelijkheid en bruikbaarheid van gebouwen, woningen en buitenruimten. Een perspectief in retrospectief.","","nl","conference paper","ErgoS Engineering & Ergonomics","90-802448-4-8","","","","Accepted manuscript","","","","","","","",""
"uuid:b7868afe-7c62-45b2-9a7b-5d0d07261a41","http://resolver.tudelft.nl/uuid:b7868afe-7c62-45b2-9a7b-5d0d07261a41","Hoe productief is flexibel?","van der Voordt, Theo (TU Delft Real Estate Management)","","2002","","","nl","journal article","","","","","","","","","","","","","",""
"uuid:cd0c66f8-c461-4fee-b0ed-ce07ceee22ae","http://resolver.tudelft.nl/uuid:cd0c66f8-c461-4fee-b0ed-ce07ceee22ae","Types of study by design","van der Voordt, Theo (TU Delft Real Estate Management); de Jong, T.M. (TU Delft Technical Ecology and Methodology (OLD))","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","In this book study by design – also called research by or through design – is defined as the development of knowledge by designing, studying the effects of this design, changing the design itself or its context, and studying the effects of the transformations. The ‘TOTE-model’ from systems analysis may be recognised in this : Test → Operate → Test → Exit. Methodologically this should be preceded by a pre-design study, particularly in order to ascertain which requirements should be met by the design; although a design does not need to be goal-directed by definition.","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:0766f773-ffd4-4de3-9597-4b5634c08f72","http://resolver.tudelft.nl/uuid:0766f773-ffd4-4de3-9597-4b5634c08f72","Criteria for scientific study and design","de Jong, T.M. (TU Delft Technical Ecology and Methodology (OLD)); van der Voordt, Theo (TU Delft Real Estate Management)","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","Could a design be the product of scientific work to be compared with a scientific report? If so, under which conditions and when? The topic is eagerly discussed both within and outside of faculties of architecture. On the web-site of the Design Research Society (DRS) there is a lively debate on what a design study and a study by design really are and when a designer can also be designated a scientist. These questions stood central during the 1996 EAAE Congress organised by the Delft Faculty of Architecture on the theme ‘Doctorates in Design + Architecture’.a In order to answer these questions we discuss first the terms ‘research’ and ‘study’ and the usual pre-requisites that must be met for study to be designated ‘scientific’. Next, similarities and differences between designing and studying are dealt with. Following that, we discuss the usual way in the scientific community of looking at the criteria for a design to be branded as a product of scientific study. For that purpose a summary is given of the requirements the Technical University in Delft associates with a the rôle it played during the initiative leading to this handbook of design related study. Finally we give a specimen of criteria for evaluation of a scientific architectural design (ex post) and of a proposal for a design related study (ex ante).","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:88595a77-4dbe-49d3-9aef-f28abdf11b9f","http://resolver.tudelft.nl/uuid:88595a77-4dbe-49d3-9aef-f28abdf11b9f","Flexibel werken bron van ontevredenheid?","van der Voordt, Theo (TU Delft Real Estate Management); Pullen, W","","2002","Onlangs ontlokte het blad Inside information een huisvestings-consultant de uitspraak “Interpolis is geestelijke mishandeling”. Een boude bewering! Inderdaad is flexibel en mobiel werken niet per definitie positief en kleven er voor de dagelijkse gebruikers nadelen aan. Is het werkelijk zo erg of zijn de gebruikers juist enthousiast? Hoe beleven zij flexibele kantoren? Wat zijn gunstige factoren en wat zijn risico’s? Is het eigenlijk wel belangrijk dat medewerkers ‘tevreden’ zijn? Een impressie vanuit de wetenschap en de praktijk.","kantoorinnovatie","nl","journal article","","","","","","","","","","","","","",""
"uuid:550512b0-8b59-4676-ac60-0fdb95085b7e","http://resolver.tudelft.nl/uuid:550512b0-8b59-4676-ac60-0fdb95085b7e","Winst en risico's van flexibele werkplekken","van der Voordt, Theo (TU Delft Real Estate Management)","","2002","Doel van deze definitiestudie is het inzichtelijker maken van potentiële kosten en baten van flexibel werken en het zoeken naar methoden om de kosten en baten valide en betrouwbaar te kunnen meten. Voorts beoogt de definitiestudie lacunes in de huidige kennis in kaart te brengen en een projectvoorstel op te leveren voor een breder opgezet vervolgonderzoek. Deze paper brengt verslag uit van de tussenstand en het beoogde vervolg.","","nl","report","","","","","","","","","","","","","",""
"uuid:c8887e3b-339f-424c-8056-6bb5f4dc2241","http://resolver.tudelft.nl/uuid:c8887e3b-339f-424c-8056-6bb5f4dc2241","Van ziekenhuis naar beterhuis","Devriese, NJ; van der Voordt, Theo (TU Delft Real Estate Management); Belderok, MJ","","2002","Van oudsher zijn daglicht en frisse lucht belangrijke factoren in het bepalen van maat, schaal en vorm van ziekenhuisgebouwen. In de 20ste eeuw hebben gunstige ruimtelijke condities voor een efficiënte bedrijfsvoering de hoogste prioriteit gekregen. Tegenwoordig wordt vooral de patiënt centraal gesteld. Wat betekent dit nu voor het gebouw? In het recent verschenen boek Ruimte voor patiënten wordt duidelijk gemaakt wat bouwen vanuit patiëntenperspectief concreet inhoudt. Privacy en contact, autonomie en keuzevrijheid, een gemakkelijke ruimtelijke oriëntatie, een eigen ‘territorium’ en veiligheid blijken belangrijke voorwaarden. Aangestuurd door heldere vragen worden plannenmakers bewust gemaakt van het belang en mogelijkheden om er concreet vorm aan te geven. Aan de Faculteit Bouwkunde van de TU Delft is vooral bekeken, hoe een andere clustering van (hoofd)functies kan bijdragen aan het welbevinden van patiënten. De eerste plannen voor een andere patiëntenlogistiek zijn al gemaakt. Een impressie en reflectie op een ‘beter’ huis.","","nl","journal article","","","","","","Accepted manuscript","","","","","","","",""
"uuid:ad180fa6-1a50-4288-a557-84325f8de76c","http://resolver.tudelft.nl/uuid:ad180fa6-1a50-4288-a557-84325f8de76c","Programming of buildings","van der Voordt, Theo (TU Delft Real Estate Management); van Wegen, HBR (TU Delft (OLD) Chair of Form and Function)","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","A vital function of a building is spatial organisation of activity. Designing must have a sound insight into points of departure objectives and wishes of users: their activities, organisational structure and ensuing spatial consequences. When a new organisation is looking for an adress; or when an existing organisation has decided that present premises are no longer suitable, a lot of thought should be spent on possible and desirable variants of solution. Instances are: remodelling, expansion, disposing of (a part of) the building, joining, moving into another building, or (commissioning the) designing of a new building. In order to ensure that the building supports activities in an adequate way with respect to cultural, aesthetic, economic, climatical, technical and judicial considerations, the requirements must be carefully charted.This is also mandatory for weighing alternatives against one another and for ascertaining whether wishes and potentials match. It is extremely rare, that what is deemed desirable is completely feasible in terms of time and money as well. Present laws and rules delimit possibilities as well. This necessitates formulating priorities and making choices. Charting requirements, wishes and boundary conditions is termed in the building process ‘programming’; or ‘briefing’.In this contribution we discuss how programming of buildings is effectuated and identify the means available to trace and record wishes and requirements in a document: the programme of requirements, or brief. These requirements must get the form of a description of the performance to be delivered. They may be of a quantitative or ualitative nature and have regard to location, building, spaces, building parts and facilities.","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:175b1149-4c08-425c-a0ca-0bc74df3f6cd","http://resolver.tudelft.nl/uuid:175b1149-4c08-425c-a0ca-0bc74df3f6cd","Introduction","de Jong, T.M. (TU Delft Technical Ecology and Methodology (OLD)); van der Voordt, Theo (TU Delft Real Estate Management)","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","This methodological book describes eight forms of study as they relate to design:- Naming and describing;- Design research and typology;- Evaluating;- Modelling;- Programming and optimising;- Technical study;- Design study;- Study by design.These eight sections are the spine of the work. Its compartmentalisation is based on the work of two Methodology Committees of the Faculty of Architecture at the Technical University of Delft (in 1990 and in 2000 AD) and establishes, in this sense, the list of the methodological end-terms of the education. The sequencing of the sections and the chapters within them is showing a certain space for conditioning. Design research, for instance, is impossible without a description of the designs to be studied; in its turn describing study pre-supposes that the components and concepts in these designs can be named and retrieved (naming).","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:9ab2d076-7ffe-4e1b-a801-28c91a6d63c3","http://resolver.tudelft.nl/uuid:9ab2d076-7ffe-4e1b-a801-28c91a6d63c3","Psychologische aspecten van kantoorinnovatie","van der Voordt, Theo (TU Delft Real Estate Management); van Meel, JJ (TU Delft Real Estate Management)","","2002","Als argument tégen kantoorinnovatie wordt vaak aangevoerd, dat het opgeven van de eigen werkplek indruist tegen universele menselijke behoeften, zoals de behoefte aan privacy, territoriumdrift en status. De vraag rijst, in hoeverre deze nadelen door de gebruikers inderdaad als bezwaarlijk worden ervaren en hoe zwaar deze aspecten en andere psychologische mechanismen meewegen in het totaaloordeel. Aan de hand van literatuurstudie en evaluaties van het gebruik en de beleving van innovatieve projecten wordt in dit rapport verkend hoe en in welke mate psychologische aspecten bijdragen aan het succes en risico’s van flexwerkplekken.De studie laat zien dat de overgang van een cellenkantoor met vaste werkplekken naar een combikantoor met wisselwerkplekken inderdaad conflicteert met een aantal menselijke behoeften. Het delen van werkplekken staat op gespannen voet met de behoefte aan een eigen territorium. Iedereen dezelfde werkplek geeft minder mogelijkheden tot expressie van status. Clean desk maakt personalisatie lastig tot onmogelijk. Een open opstelling van werkplekken, zonder wanden of met veel glas, gaat gepaard met een gemis aan privacy. Daar staan echter ook voordelen tegenover. Een meer transparante omgeving vergemakkelijkt de communicatie. Wisselwerken biedt kansen om nieuwe collega's te leren kennen en nieuwe kennis en ervaring op te doen. Het verlies aan status door het wegvallen van een onderscheid in grote, luxe werkplekken versus eenvoudige standaard werkplekken wordt verzacht door hoogwaardige faciliteiten en een aantrekkelijk vormgegeven en comfortabel ingerichte werkomgeving. Frisse kleuren, moderne materialen, fraai meubilair en sfeervol ingerichte ontmoetingsplekken dragen bij aan plezierig werken.Per saldo is de tevredenheid bij de overgang van een bestaand kantoor naar een flexibel kantoor in veel projecten toegenomen. In veel projecten wil de meerderheid niet terug naar de oude situatie. Veel gebruikers hebben er ook begrip voor dat de organisatie op zoek gaat naar mogelijkheden om werkplekken en andere faciliteiten efficiënter te gebruiken. Er zijn echter ook projecten waar een forse minderheid en in enkele gevallen de meerderheid dermate negatief oordeelt over het concept, dat men liever zou terugkeren naar de oude situatie. Vaak heeft dat te maken met een onhandige verhouding tussen het aantal medewerkers en het aantal flexplekken, slecht functionerende ICT, onvoldoende invloed op het implementatieproces, of het feit dat het management voor zichzelf wél een vaste werkplek claimt. Juist in dát soort situaties gaan de psychologische nadelen van wisselwerken in het totaal oordeel zwaar zwegen.","","nl","report","","","","","","","","","","","","","",""
"uuid:1fa91c6a-7c3d-4268-84d7-48005136400f","http://resolver.tudelft.nl/uuid:1fa91c6a-7c3d-4268-84d7-48005136400f","Evaluating prototypes","van der Voordt, Theo (TU Delft Real Estate Management)","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","Prototype design usually includes both ex ante evaluation and ex post evaluation. Ex ante evaluation of a first design may lead either to adaptations or to the conclusion that the design is ready to be built. After construction, ex post evaluation of the building may give rise to improvements. When the improved design is built, practical experiences may give rise to further improvements, and so on. This process may be of a sequential order, but design alternatives may also be tested simultaneously (see also Chapter 50). In this Chapter I will discuss several examples of prototype design with different combinations of ex ante and / or ex post evaluation.","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:49f683d9-6d16-4ff7-ba7f-78828a75a2a3","http://resolver.tudelft.nl/uuid:49f683d9-6d16-4ff7-ba7f-78828a75a2a3","Ex post evaluation of buildings","van der Voordt, Theo (TU Delft Real Estate Management); van Wegen, Herman","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","Literally, ‘evaluating’ means to assess something’s ‘value’. It would seem that the term orginated in the banking world, where evaluation stands for appraisal in terms of the stock exchange, and for determining prices in cash. In the case of evaluations in the discipline of architecture, it is relevant to distinguish between product orientated evaluations – for instance, of a commission, design, contracting or realised building – and process orientated evaluations: for instance, of the course of the process from initiative up to and including usage and maintenance; or solely honed to the design process. In this contribution we are concentrating on ‘ex post’ (afterward) evaluation of buildings. For a study of an ‘ex ante’ (before) evaluation we refer to the contribution by Hulsbergen and Van der SchaafImportant questions include: is a building used in accordance with the intentions of all involved parties? Are daily users satisfied with their accommodation? To what extent does the actual energy consumption fit the expected energy consumption? To what extent do laymen and experts agree on its architectural quality? Is the building designed and constructed according to the standards of the Building Code?In order to understand the design and be able to interpret the results of a product evaluation, it is important to include the implementation process in the evaluation. How has the planning process come about? On which considerations are the design decisions based? What kind of expertise was used in the programming phase, the development of the architectural concept, and other stages of the process? Is it characterised by an inter-action of design and research and an effective participation by clients and users? To what extent did legislative prescriptions and economic constraints act on the design?","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:751b2aeb-2be1-4b05-8f30-c09a298b9879","http://resolver.tudelft.nl/uuid:751b2aeb-2be1-4b05-8f30-c09a298b9879","Retrieval and reference","de Jong, T.M. (TU Delft Technical Ecology and Methodology (OLD)); van der Voordt, Theo (TU Delft Real Estate Management)","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","Knowledge from study may be transferred in different ways: in words and images, via lectures and exhibitions, in the form of articles or books; and electronically.For the time being, the form used most frequently is written publication in text and illustration. However publishing on CD-ROM and the Internet are witnessing rapid development. Maybe this is going to have important consequences for the way in which people are searching for information. In this contribution we discuss some points needing attention for optimal accessibility of knowledge from study and suitably dealing with the sources used. We refer to handbooks for the conventional playing rules of reporting in writing such as clear and interest evoking titles of chapters and paragraphs, clear structure and table of contents, avoiding unnecessary jargon, a clear summary and their like.a,b The emphasis in this Chapter is on adequate pointers to references and the use of key-words.Before embarking, first, something about the way to stimulate potential readers to take notice of the information. It starts already with the cover and the titlepage. These give a first impression of what is waiting for the potential reader. With this author, text or images present themselves. One glance should make clear what the subject is; although it is sometimes attractive to confuse the reader. Starting from cover and title page, the reference data (copyright notice, year of publication, ISBN number, place of issue and publisher), table of contents, foreword (written by a recommending outsider or referee) and introduction, the reader is introduced from his own world into the world of the author. The author and those responsible for the lay-out should picture themselves in this process and shape the publication from the vantage point of potential readers (the target audience), their questions, their pre-suppositions, or lack thereof.Possible pre-suppositions of the reader should be supplemented or corrected. With this it is prevented that potential readers are thinking after a while “What the hell is this?” A clear text on the back cover, an index of key-words, a list of references and a sensible use of footnotes and final-notes are important conditions as well in order to achieve a publication that invites reading.","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:3585713f-1be1-4321-82f3-44888b70371a","http://resolver.tudelft.nl/uuid:3585713f-1be1-4321-82f3-44888b70371a","Descriptive research","Lans, W (TU Delft Housing Quality and Process Innovation (OLD)); van der Voordt, Theo (TU Delft Real Estate Management)","de Jong, T.M. (editor); van der Voordt, D.J.M. (editor)","2002","A lot of knowledge is needed for a good design; one that is functional, affordable, with architectonic interest etc. The same applies to a wealth of other activities within the architectural discipline; as there are policy development, spatial planning, formulating programmes of requirement, building and maintenance. Knowledge may contribute to well-considered and well-founded decisions. A methodological way to collect knowledge is the precise description of reality. The subject of description can relate to facts and wishes, to people and material objects, to plans and realised buildings. Examples are charting the housing preferences of potential inhabitants of VINEX-locationsa , a careful description of a building,b or plan documentations.cA lot of insight may also be derived from detailed description of processes; as there are the thinking process of a designer or the decision making process concerning large projects in infrastructure. Two questions are of prime importance: ‘What is going on?’ and ‘How is it going?’d The results may be presented as texts, drawings, tables, graphs, statistical notions (mean, spread), maps like the one of a city or a function chart, web-sites and databases. The description may be focused on individual variables and on relations between variables. Suppose, that local authorities want to know the opinion of the community on different designs resulting from a prize contest. Then it could be interesting to find out whether the preferences are differing per age category, or that ‘laymen’ and professionals are differing in preference.In the present contribution we are describing firstly some characteristics of descriptive research. Next, we present examples of descriptive research and show how results can contribute to development of the architectural discipline. We conclude with recommendations.","","en","book chapter","DUP Science","90-407-2332-X","","","","","","","","","","","",""
"uuid:6c36fe09-9a52-4ce8-9db3-2ff65ec67a64","http://resolver.tudelft.nl/uuid:6c36fe09-9a52-4ce8-9db3-2ff65ec67a64","Value-based design and management of hospital buildings","van der Voordt, T.J.M.; van der Zwart, J.","","2001","The purpose of this paper it to explore the concept of adding value by real estate and related performance indicators, and the way it is or could be applied in value-based design and management of buildings. The concept is being illustrated with research findings on hospital buildings, based on a literature review and ten interviews with CEOs and real estate project managers. The research findings show that different hospitals prioritize different added values, depending on their overall mission and vision, its position in the real estate life cycle, and the local context. On average, stimulating innovation, improving satisfaction of customers and employees, and supporting (change of) culture rank high, whereas risk management and opportunities to get the real estate costs financed are much less prioritized. A number of added values have been concretized in real estate interventions that are supposed to cause a positive effect on organizational performance, e.g. with regard to patient satisfaction, labor productivity, flexibility and cost reduction. The conceptual framework and research data can be used to support complex decision making in briefing, design and management of hospital buildings and other health facilities. The explorations of adding value by real estate might be applicable in other sectors as well.","added value; stakeholders; strategy; performance; hospital real estate","en","conference paper","","","","","","","","","","","","","",""
"uuid:d1af0070-4391-452c-b003-9a430fbba8af","http://resolver.tudelft.nl/uuid:d1af0070-4391-452c-b003-9a430fbba8af","De rode draad. Lessen uit innovatieve kantoorprojecten bij ABN AMRO: Innovatieve kantoorconcepten voor flexibel werken","van der Voordt, Theo (TU Delft Real Estate Management); Beunder, MIchel (ABN AMRO)","","2001","In 1994 startte ABN AMRO haar eerste kleinschalige proefprojecten kantoorinnovatie, toegespitst op een andere layout dan het traditionele cellenkantoor of de kantoortuin. De eerste twee pilots betroffen een kloosterkantoor voor DG Automatisering en een combikantoor voor DG Human Resources Management. Al gauw werd ook geëxperimenteerd met het delen van werkplekken (gericht op efficiënter ruimtegebruik) en thuiswerken (gericht op efficiënter tijdgebruik). De grote doorbraak was de flexibele inrichting van Regiokantoor Zuidwest in Breda conform het Flexido concept: flexibel en doelmatig.