We offer two options for Drobo data recovery due to their proprietary RAID configuration:

Option 1 (this is the cheaper option, but you may pay our “single-drive” recovery fee and not get back your data):

Assuming the problem with your Drobo is a bad drive (marked on Drobo with a “red” or “yellow” LED indicator), you can give us just the bad drive and we’ll clone it to a new SATA drive that you provide or buy from us.

If we can successfully clone 99.9-100% of the sectors, then our fee is due ($300; +$100 if the individual drive is over 2TB). You will then take the clone, put it back in your Drobo, and hope the Drobo mounts (or it’s able to repair itself and then mount, or it’s a good enough clone that Drobo technical support can rebuild the RAID).

If we recover less than 99.9% of the sectors, it’s your choice to pay for our partial clone or decline the recovery and pay a $100 labor fee.

If we can’t recover any of the sectors (or less than 90%), there is no charge.

There are no refunds after you receive the cloned drive, even if the Drobo doesn’t mount, isn’t able to repair itself, or Drobo technical support cannot fix it.

Option 2 (this is the more expensive option, but less risky, and you’ll only pay our full rate if we get back data you want):

You give us the entire Drobo unit with all the hard drives. We will clone each drive before doing attempting any rebuild or manual repair, which is much safer than using rebuilding with the original hard drives, because Drobo’s automatic repair/rebuild could end up making things worse.

If we can get back data you want, the cost would be $300 x [the total number of drives in Drobo] (so if you have a 5 drive Drobo, the cost would be $1500; +$100 per drive if the hard drives are greater than 2TB).

Just USER files like Documents, Photos, Music, Videos, etc (most typical scenario for INTERNAL hard drives: no System files or Programs/Applications will be recovered) USER files and Programs/Applications (Programs/Applications will likely need to be reinstalled even if recovered - this option may add an extra day to the recovery process) All files on the hard drive (most typical scenario for EXTERNAL hard drives - this option may add 1-4 extra days to the recovery process for drives with operating systems installed)

Will you "provide" or "buy" a transfer drive to move the recovered data to?
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I will buy a transfer drive from $300 Data Recovery (if my data can be recovered). I will provide a transfer drive.

Rules for providing your own transfer drive:

1) Send us an empty drive. Your transfer drive will be formatted (all your data will be permanently deleted) before we start moving the recovered data.

2) If your transfer drive is too small or defective (i.e. contains bad sectors, un-mounts itself while moving data, etc), we will move your data to the smallest drive we have for sale.

3) The drive must an external hard drive (with USB, Firewire, or Thunderbolt) or a bare SATA drive.

4) Transfer drive cannot be a NAS drive (with an ethernet connection) or a USB flash drive (unless the bad drive is also flash).

5) Drive must arrive in the same box as the bad drive (you cannot send in a transfer drive after we receive your bad drive). If you fail to include a transfer drive with your bad drive, we will move your data to the smallest drive we have for sale.

6) Drive should be equal or greater size than bad drive (you could send a smaller drive, but if it's not big enough to store all your data, we will move your data to the smallest drive we have for sale).

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I understand all above the rules for providing my own transfer drive.

Check to indicate you understand:
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$300 Data Recovery will delete any data currently on my transfer drive. I will purchase a drive from $300 Data Recovery if my drive is too small or defective/bad.

What is the make/model of the transfer drive you are sending?
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Which drive would you like to buy from us?
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How should we format your transfer drive?
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Potential Fees

Select any that apply, to indicate you agree. If you're unsure, leave unchecked. We'll e-mail to confirm your total cost BEFORE we start recovering your data.

My hard drive is still inside my laptop or all-in-one computer (if not a simple task, we may charge $75 to remove the hard drive; non-refundable) My hard drive is larger than 2TB ($100 fee, only if recovery is successful) My drive is encrypted (i.e. File Vault or TrueCrypt) or contains Western Digital Smartware ($100 extra, only if recovery is successful) My drive is a portable external hard drive with a USB port built directly into the PCB (these are mostly USB 3 Western Digital My Passport drives; $100 extra, only if recovery is successful) My drive's cover (not the external "enclosure") has been opened ($50 up-front fee, non-refundable, put towards successful recovery) My hard drive is part of a RAID (RAIDs are charged PER drive) I have a Deleted Files or "Format" recovery (formatted hard drives, OS re-installs, trashed files; $300 charged up-front, non-refundable, +$100 for drives over 2TB)

Priority Service

We offer Priority Service for customers who need the fastest possible turnaround.

Paying the extra cost for Priority Service means your drive moves straight to the front of the line. Start-to-finish turnaround is usually 1-2 days, but could be as soon as a few hours. This all depends on the exact problem with the hard drive and the amount of data needing to be recovered.

Priority Service is $50 paid up-front (non-refundable) via PayPal directy after submitting your form. If the recovery is successful, there is an additional $150 due (in addition to standard data recovery fee).

Since your drive incurs one or more up-front fees, check the associated boxes below that apply to pay using Paypal after submitting the form (if you have a RAID, be sure to enter the correct "# of hard drives"). If you wish to pay over the phone rather than using Paypal, uncheck the "Potential Fees" above and skip this step.
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