IEM served as Program Manager for New York State’s $1.2 billion CDBG–DR Housing recovery program to repair, rebuild and elevate homes damaged by Hurricane Sandy and Tropical Storms Irene and Lee. Despite taking over the program from a previous contractor and having to repair many applicant files, IEM achieved on overall 98.7 accuracy rate in distributing $902 million in CDBG-DR funds to over 11,000 homeowners. With IEM’s dual focus on quickly getting families home after the devastation caused by Sandy and program cost effectiveness, New York Rising stands out as exemplary among major, recent disaster recovery housing programs.

The IEM Team performed application reviews on nearly 20,000 applicants, made eligibility determinations, performed verification of benefits, and made on-time disbursals of eligible grants to individual applicants in compliance with all applicable state and federal regulations.

Prior to full implementation, the State engaged IEM to assess housing program design, provide technical assistance on Section 3 and MWBE compliance, and policies/procedures so as to identify cost and customer-conscious opportunities for creating and institutionalizing more robust operations.

IEM’s full implementation effort led to the following notable accomplishments:

Brought in 6,000 new program applicants in a single month (a year after the program started)

Conducted four program assessments resulting in $1.8 million in delivery cost savings

IEM became one of the first companies to focus solely on emergency management and to use quantitative data and science to inform decisions in emergency management. Over the past 35 years, IEM has grown from a company of one to an employer of over 550 employees, and has provided clients and communities with innovative solutions that produce results and save lives.

The Chemical Stockpile Emergency Preparedness Program (CSEPP) is jointly managed by FEMA and the U.S. Army. The program ensures maximum protection for the communities surrounding U.S. chemical weapons stockpile sites. Since 1993, IEM has provided program integration services to FEMA and through FEMA to the states and counties that are part of CSEPP.

In 1999, FEMA selected IEM to be the CSEPP onsite Program Management and Integration Contractor. IEM worked with program managers to develop a flexible protection framework that broke down the “maximum protection” mandate into measurable benchmarks. These benchmarks have been adopted by emergency managers in 10 states, 40 countries, and one Tribal Nation.IEM was awarded a five-year BPA with FEMA to continue working to further CSEPP initiatives between 2000 and 2004. During this time IEM was contracted to develop a secure website to facilitate communication and information-sharing among CSEPP planners nationwide who work in different jurisdictions. The website IEM created now has over 1,000 active users who use it as their primary source of CSEPP information. IEM also developed a demonstration version of an interactive computer-based “game” designed to illustrate the effects of different protective action decisions in a CSEPP emergency to citizens in the Madison County, KY, CSEPP community.

FEMA awarded IEM a second five-year BPA from 2005-2011. IEM was asked to provide CSEPP technical and analytical studies, risk assessments, support for development of programmatic guidance and preparation of reports to Congress. IEM was required to evaluate the Oregon CSEPP community’s readiness in the event of a depot incident. IEM also assisted in the planning and execution of regular readiness exercises and supported pre-exercise meetings. IEM’s work for CSEPP has been recognized on multiple levels. In 2004, FEMA and IEM received a Profiles in Innovation Award for Emergency Preparedness and Response Excellence from GOVSEC (Government Security Expo and Conference). IEM continues to work with FEMA to increase preparedness and achieve measurable results.

IEM received the National Reinventing Government Hammer Award for the Domestic Preparedness Program Team for their “contribution to building a government that works better and costs less” by former U.S. Vice President Al Gore.

The 2000 James S. Cogswell Industrial Security Award for Outstanding Industrial Security Achievement was rewarded to IEM in recognition for its “sustained outstanding achievement in implementation of the National Industrial Security Program thereby contributing significantly to the security interests of our nation.” This award is given to only 0.4% of the almost 12,000 facilities with Department of Defense security clearance.

QEM uses the information gathered from conducting different scenarios to calculate the risk and impact of implementing different risk-reducing strategies. It pinpoints the actions that are the most effective at reducing risk across a wide spectrum of potential events. QEM allows clients to know the best way to allocate funds and bridge gaps in preparedness without spending thousands of dollars to implement ideas that cannot work.

QEM’s methodology has been applied to hundreds of IEM projects, such as readiness assessments, chemical plant mitigation studies, protective action analyses, and hurricane evacuation planning. The U.S. Army and FEMA have repeatedly used QEM technology to assess strategies to protect citizens in case of an accidental release of chemical agents. DOD’s Defense Threat Reduction Agency (DTRA) also utilized QEM to quantify the effectiveness of various chemical defense systems. The software continues to provide valuable solutions to clients.