Many people have recently informed me that they have been contacted over the phone (or on a website popup) by someone claiming to be from Microsoft or a computer security company. If you ever receive this type of call, here is what to look out for:

The caller uses urgent wording and claims that your computer is infected or some other problem has occurred.

There is an increasing threat in the world of computer scams that all should be aware of: Some individuals have informed me that they have been contacted over the phone by someone claiming to be from Microsoft or a computer security company. If you ever receive this type of call, here is what to look out for:

What would the Internet be without e-mail? It's a fast, efficient method of communication. It entertains us and helps us keep in touch with family, friends and others. However, when using e-mail to communicate, there are some unofficial etiquette guidelines that can make the experience more pleasant for the ones who read your messages.

These 'guidelines' are unofficial in the sense that e-mail is completely voluntary...

Every once in a while, you see something that makes you wonder, "Why isn't everyone doing this?" It might be something that simplifies life in an obvious way or it might be something that just makes sense.

How do you react when you find a foreign object, like a hair or bit of packaging, in your food at a restaurant? It's pretty disturbing and gross, but it's understandable, as we all know that the food was just prepared by a real person and brought to you in a live environment.

As a long-time customer service
representative, I am always alert to the customer service
shortcomings of the companies I deal with. The following is a
particularly bad experience that made me decide not to deal with the
provider of this terrible service ever again.

So here it is: my first blog! Yay! Now I can say stuff like, "In my last post..." and, "After the jump...." Great. I have arrived!

You'll probably see things like reviews of programs, plans for world domination, stuff like that. Maybe links to other articles here or there. Or you may see this first entry sit here and gather dust all by itself forever, languishing in the dark back-corners of the Interwebs and wishing it had m...