EOS Lip Balm Is Offering Compensation to Customers Who Experienced Rashes and Burns

EOS — the brand whose spherical, colorful lip balms became a cult favorite after receiving celebrity "endorsements" from Kim Kardashian, Britney Spears, and more — is now offering compensation to the dozens of consumers who complained that the product left blisters and rashes on their lips and face after use.

The settlement agreement comes after Rachel Cronin sued EOS as part of a class-action suit in January, claiming that the lip balm caused "severe rashes, bleeding, blistering, cracking and loss of pigmentation" on her lips and around her mouth. When the rashes and blistering got worse, she sought medical care — and the photos of her injuries were quick to go viral and bring the story to light.

EOS reached a settlement with Cronin just two weeks later and agreed to add more information to the product's packaging in order to ensure buyers knew what they were purchasing. But based on BuzzFeed's findings, Cronin won't be the only one receiving some sort of compensation for her injuries: As part of a preliminary settlement agreement in 11 separate class-action lawsuits, the company is offering a wide range of compensation depending on the severity of the consumer's reaction to the product.

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According to BuzzFeed, "affected consumers are eligible to receive either $75 for verified medical expenses, a $15 cash award, $20 worth of EOS products, or up to $4,000 depending on their injuries."

"We are pleased with this amicable resolution of the lawsuits brought against EOS earlier this year," the company said in a statement to Glamour. "We stand behind our products and the ingredients we use, and the settlement does not warrant any changes to our product formulations. All of our products meet or exceed all safety and quality standards set by our industry and are validated by rigorous safety testing conducted by independent labs. Our customers are always our top priority, and we remain committed to delivering innovative beauty products that are safe, effective, and bring joy to EOS fans."