Error: 5010 appears on the TV.

Each of these steps represents a possible solution to this issue, check to see if the 5010 message still appears after completing each step.

Test the Network connectionto the TV to confirm that the network status isOK. This can be done bypressing theHOMEbutton from the supplied remote and select Settings >Network > NetworkSet-up >View Network setting and status > Check Connections > Select Yes. If the results for the connection tests performed do not showOK try to solve it buy following the steps below:

Repeat the Network Setup function by selecting Setup Network connection instead of View Network setting and status in adjust path above. The Internet connection is checked during the Network Setup process and issues with an old or inaccurate IP addresses will be resolved.

Power cycle the router or modemby turning it off and on again.IMPORTANT: Wait at least 5 minutes after the power cycle before checking the Internet connection status.

Power cycle the TV by turning it off and on again.

Make sure that the latest system software (firmware) update has been installedby pressing theHOMEbutton from the supplied remote and select Help> Customer Support >Software Update.

Reset TV to the factory settings .WARNING: There is a risk of data loss. Performing a factory reset erases all user settings in the menu. NOTE: It may take up to 3 attempts of resetting the TV to resolve the issue.