Arindam Bose, co-founder and chief customer officer, TimTara.com, has said, “We, at TimTara, believe in offering 360 degree delight factor to our consumers throughout — be it browsing the site, ordering, making payments or even delivering the shipment. We understand the needs of the discerning consumers and have offerings that are endearing and show a sense of maturity and independence.”

“At TimTara we believe in lifelong customers. If customers do not come back to us then we are doing something wrong. That is why we have a chief customer officer (CCO) at the top of our organization (not a CEO or MD),” TimTara has said, adding, “We see ourselves as a service company in the retail business. That is why after our product is delivered to our customers, we make a call to the customer to check their satisfaction.”