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In December I purchased 3 HR34's from USDigitalHD.com for 394.99 ea. Installed them myself. Today after reading about the credits people were receiving I called D*TV retentions. I didn't threaten to leave or anything. The CSR was very polite and in less then 5 minutes gave my account an instant credit for $300.00 X 2 = $600.00. I am very happy, I did not think I would be able to get it done. I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing. I have been a customer since 2000.

I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing.

Formerly working in a call center (for United Airlines) I think the issue is likely that each CSR is allowed to make fairly signifigant credits (likely moreso in retention) but are simply afraid to offer the credits to a customer for fear of getting poor stats (ie customer service suffers in their endeavor to not appear to 'give away the house').

In December I purchased 3 HR34's from USDigitalHD.com for 394.99 ea. Installed them myself. Today after reading about the credits people were receiving I called D*TV retentions. I didn't threaten to leave or anything. The CSR was very polite and in less then 5 minutes gave my account an instant credit for $300.00 X 2 = $600.00. I am very happy, I did not think I would be able to get it done. I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing. I have been a customer since 2000.

That is beyond ridiculous, that should not be policy in any way. Don't even know how to respond to that, when people offer things like that I can see how it creates entitlement....

Formerly working in a call center (for United Airlines) I think the issue is likely that each CSR is allowed to make fairly signifigant credits (likely moreso in retention) but are simply afraid to offer the credits to a customer for fear of getting poor stats (ie customer service suffers in their endeavor to not appear to 'give away the house').

The CCK is nothing but a router provided by DTV that allows the dvr to connect to the customers own wireless internet connection, used for nothing but on demand and buying ppv with their remote, O and tv apps.

That is beyond ridiculous, that should not be policy in any way. Don't even know how to respond to that, when people offer things like that I can see how it creates entitlement....

I didn't feel entitlement. I would not have been upset if the CSR would have said "No-Way" I bought them on my own fully knowing that the National release was Feb 9th. I just called for the heck of to see what they would say.

I didn't feel entitlement. I would not have been upset if the CSR would have said "No-Way" I bought them on my own fully knowing that the National release was Feb 9th. I just called for the heck of to see what they would say.

That wasn't pointed at you, I was reffering to the CSR who should have never done anything like that.

I've with DTV for a while now. I call the retention dept about once a year for discounts. I still have 3 DSR6000, 1 R10 and D12. Last year they offered me HD upgrade I set it all up but never had the time for them to do it. At the end of December they offered it to me again, 3 HD DVR's and 2HD whole home dvr and and cinema and new dish and install all for $99.00. I was busy and put the install off a little. Installer called to try and reschedule my install and told me that if I waited till 02/09/12 I would be able to get HR34. Called cancellation dept and they changed one of my HD DVR's to a HR34 for $99 more. Final order 1 HR34, 2 HD DVR and 2 HD receivers with cinema connection kit and new dish and install for about $230.00. They also gave me a $25 monthley credit for one year and free HD with autopay. They also offered me a $50 credit on the Nomad. Its amazing what the right cancellation dept csr can do for you.

In December I purchased 3 HR34's from USDigitalHD.com for 394.99 ea. Installed them myself. Today after reading about the credits people were receiving I called D*TV retentions. I didn't threaten to leave or anything. The CSR was very polite and in less then 5 minutes gave my account an instant credit for $300.00 X 2 = $600.00. I am very happy, I did not think I would be able to get it done. I do agree that D*TV has a serious inconsistency problem in the Customer Service Dept with the wide differences customers are experiencing. I have been a customer since 2000.

That is beyond ridiculous, that should not be policy in any way. Don't even know how to respond to that, when people offer things like that I can see how it creates entitlement....

:nono2:There's no reason to read this thread on pricing because no way is DTV going to give current customers a break. They can keep their 34!

A blanket post like this does nothing for the thread, there are many instances in this thread alone that show the different deals that are being given to customers. What we do know is that things like payment history, length of service and previous credits play into what is offered.

Sorry to bump this up, but does anyone know why my order shows the HMC as originally only $199 and not $399? I'm just a bit concerned that they are installing the wrong thing.

Are they drop shipping you the equipment or forcing an install?

I posted earlier in this thread that I was told I was getting a HR34 for $99, but the rep (who was clearly incompetent) actually gave me pricing for and submitted the order for the new HD Tivo. Comparing the pricing I was given with what you are seeing here looks very similar. However, when I looked at the detailed order online, it did clearly say 'Tivo.' You might want to check that if you haven't already.

I posted earlier in this thread that I was told I was getting a HR34 for $99, but the rep (who was clearly incompetent) actually gave me pricing for and submitted the order for the new HD Tivo. Comparing the pricing I was given with what you are seeing here looks very similar. However, when I looked at the detailed order online, it did clearly say 'Tivo.' You might want to check that if you haven't already.

Hah - your post was actually one of the reasons I was concerned, but I just checked and I think mine is right. They are doing an onsite install. This is what my order online says:

A blanket post like this does nothing for the thread, there are many instances in this thread alone that show the different deals that are being given to customers. What we do know is that things like payment history, length of service and previous credits play into what is offered.

With credits being given, I called and got the responses that DirecTV has to pay TIVO $800 per unit.

The HMC is 199 because that is likely what you were eligible for automatically.

The $6 fee, somewhere they expect you would have more TV viewing location upon completion. Maybe from the RVU clients...

That kind of makes sense re the $99 I guess. I think re the RVU that's right so I assume I'm going to have to call D* after the install and tell them I don't have any RVU clients so I'm not charged this fee.