Crozscore:

Crozscore:

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

ClickDesk is an integrated helpdesk, live chat, and social media platform. It enables live voice and video chat directly in the browser, along with Android mobile app.

This software is a cloud-based solution, featuring agent-client chat, similar to popular IM application, like Skype or Google Talk. It is used by about 100,000 clients, helping them engage with the customer base, and increase sales results. Main features of ClickDesk are live chat, voice, video, web analytics, help desk, social media integration.

ClickDesk’s chat invitations engage visitors on behalf of the agents. When clients answer proactive chats, they are connected with agents. Besides, there is inbuilt helpdesk solution to manage offline conversations and email messages.

Software Description:

LiveAgent help desk is the ultimate solution for providing excellent customer support. Equipped with 170+ support features, you'll be able to link every support channel.

LiveAgent is available in 39 languages and both as SaaS license or a self-hosted license (installed on your own server).

Server infrastructure is located in USA, UK and Japan to ensure Millenium Falcon like speed responses and to support local law regulations (for EU in particular).

Features:

Chat

Customer Management

Email Integration

Social-Media Integration

Notifications

Dashboard

Task Scheduling/Tracking

Billing/Invoicing

Analytics

Contact Management

Contact Sharing

External Integrations

Data Export

Third-Party Plugins/Add-Ons

Google Apps Integration

Multi-User

Data Import

Data Visualization

Scheduling

Features:

Chat

Dashboard

Notifications

Google Apps Integration

Data Import

Contact Management

Third-Party Plugins/Add-Ons

External Integrations

API

Multi-User

Features:

Click-to-Dial

Task Scheduling/Tracking

2-Factor Authentication

Batch Permissions & Access

File Sharing

Lead Management

Call Tracking

Scheduling

Marketing Automation

Contact Sharing

Billing/Invoicing

API

Data Import

Data Export

Notifications

Dashboard

Third-Party Plugins/Add-Ons

External Integrations

Contact Management

Email Integration

Customer Management

Google Apps Integration

Multi-User

Summary:

Multi Channel: Manages all support conversations in one place.

Productivity: Increase team’s engagement and productivity.

Self-Service: It is possible to create a self-service experience that supports user's brand.

Reporting: Measures and tracks performance using reports.

Integration: Extends user's support capabilities with integrations.

Ticketing: Everything you need to start supporting customers.

Summary:

Lite Email Helpdesk

Voice Chat

Social Toolbar

IM Integration - Google Talk and Skype

Complete Information About Visitors

Multiple Agents and Departments

Transfer Chats and Tickets

Convert Offline Chats to Tickets

Fully Featured Reporting System

Canned Responses

Summary:

Multichannel support (Email, Voice, LiveChat, FB and Twitter)

Intelligent Spam Filter

Live Chat

Knowledge Base

Analytics

Ticketing system

Suggestions

Mobile ready

Departments, Tags and Filters

Automatic Ticket Distribution & Service-level Agreement (SLA)

Pricing:

Credit card required: N/A

Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month

Free

Free

Included in plan:

Free For 10 Users

30 Chats

Handle 25 Tickets

Audio Calling

Localization of Chat Widget

Customize Basic Settings

Lite

$14.99Monthly Subscription

Included in plan:

Unlimited Chats

Widget Customization

Chat Transfer & Groups

99.5% Uptime & SSL Security

Pro

$24.99Montly Subscription

Included in plan:

Chat Conferencing

CRM Integration and API

Video Chat

Post Chat Survey

Reports and History

99.95 % Uptime & SSL Security

Enterprise

$39.99Monthly Subscription

Included in plan:

Queuing

White Label

Unlimited Domains

Widget Custom CSS

Analytics

Dedicated Account Manager

TICKET

$9.001 user(s) / month

Included in plan:

Ticketing

Contact forms

Forum & Knowledge base

iPhone/Android app

TICKET+CHAT

$29.001 user(s) / month

Included in plan:

Ticketing

Contact forms

Forum & Knowledge base

iPhone/Android app

Live Chat

Real-time visitors monitoring

Chat invitations

Feedback management

All-Inclusive

$39.001 user(s) / month

Included in plan:

Ticketing

Contact forms

Forum & Knowledge base

iPhone/Android app

Live Chat

Real-time visitors monitoring

Chat invitations

Feedback management

E-mail support

Facebook & Twitter

Cloud call center

Call center support

Gamification

Branding free

FAQs:

Who are the main user groups of this service?

This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

It is used to help companies handle their customers’ problems across various channels.

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

There is multi-user capabilty offered.

What are some applications this service is commonly used in tandem with?

This service is most frequently used in tandem with social media and CRM applications.