Saturday, October 06, 2012

How to Rebook or Cancel Cebu Pacific Flights

Due to recent weather conditions in our country, I have not gone out for about 3 months now. Yeah, I know, it's really depressing for someone who's used to go on a trip almost every week (and I'm afraid I'm getting sick).. Hmmm... but with that span of time, I learned that I am afraid of rain; yes, I PANIC every time it rains. But who would want to encounter a typhoon, cyclone, or an earthquake on top of a mountain or in a deserted island, right?

Sadness, my dream of having my own version of non-stop travel adventures for this year is no success. I have been cancelling flights and numerous trips since June... Haaist... Hope the weather will become better anytime soon - I miss the mountains, the sea breeze, that awesome experience when you get to know some locals. Please weather, please weather be good.

There are 2 ways to cancel or rebook your Cebu Pacific flights - online and over the phone.

via Online
Go to Cebu Pacific's official website - http://www.cebupacificair.com. At homepage, click the link, "Manage Booking" or "Change/Cancel Booking". You will be routed to a new window where you need to type in some of your flight details (e.g. confirmation number, credit card number, email address, departure and arrival date, origin and destination, name, guests, etc.)

See that link? Just click on that Change/Cancel Booking

via Phone
Contact Cebu Pacific's Call Center at (02) 7020888 or (02) 2308888. Listen to the recording, and press option 3. Be ready with your flight details so once you get a representative, it will be easier for the both of you to discuss the matter. IMPORTANT:Rebooking, Re-routing, cancellation, and payment of the applicable fees should be settled and done at least 4 hours before the flight.

If you opt to rebook a flight, there is a re-booking fee of Php800(for domestic flights) and Php1800(for international flights). Fare difference should also be paid if the cost of the desired new flight is higher.

For flight cancellation, a cancellation fee of Php900(for domestic flights) applies. You may also ask for a refund (applicable fees will be deducted from the total cost of the ticket). However, if the flight is cancelled due to weather, you can rebook the flight with FREE of any charges if and only if the the new travel date chosen is within 30 days. If you wish to re-route the flight and use it within a 90-day-period, a fee of Php900.00 applies.

If in case, you already cancelled the flight in your own initiative due to weather reasons, personal reasons, etc. and the flight was cancelled when a weather advisory has been announced just before the flight, you are no longer eligible for the refund and/or the free flight re-booking.

I am planning to reroute my ticket and I think the fee is 2,500 pesos per sector. The new departure ticket is cheaper than the old booking, i don't think they will provide me the difference of the two ticket.Should I just cancel the flight and buy a new ticket? Is there a fee to cancel the flight? How long will it take for them to refund me the amount from the cancelled flight?

The last time I checked and called their Customer Service, a passenger has the option to ask for a travel refund. So if that is the case, maybe, you can ask for one but of course, the cancellation fees, rerouting fees, etc will be deducted from the supposed travel refund. You can call them to double check.

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Just tried to rebook mine earlier today. There's a rebooking fee of Php1200 plus the fare difference. If original flight was booked on a promo/seat sale, regular fee will be applied on your new flight.

i've been calling cebu pacific hotline but never had the chance to talk with a customer service representative....supposed to be i had a flight from butuan to cebu last dec. 6, 2014 but due to the typhoon ruby, the flight was cancelled. i am planning to rebook my ticket on the 12th of December 2014 but i don't know how....anyone who can help me on this please....thanks....

We're about to exit dubai going to Philippines .. kaso na harang yung kasama ko ng Immigration, he had to pay the penalty sa Sharja pa .. and he decided not to go and use the ticket. Is there any chance po na i-refund yung money na binayad nya? Thanks po and more power.

What if you do not have a copy of your confirmation number? The page crashed before I could jot it down. Now I cannot process my flight since the site says I have a double booking. Is there a way to access your booking data without having to input the confirmation number?

"What if you do not have a copy of your confirmation number? The page crashed before I could jot it down. Now I cannot process my flight since the site says I have a double booking. Is there a way to access your booking data without having to input the confirmation number?"

I already change my flight kc nga po kinancel ng airlines ung date ng travel ng asawa ko but when it's already processed to refund the book ticket to change date why is it that were still paying MYR75.22? but you send us message that we can refund it without any charges. Please reply, thank you.

I booked my 1way ticket to Incheon South Korea via Cebu pacific air, while im browsing my manage booking I suddenly clicked to the cancel flight, while reading the terms and condition, it says I must pay the remaining Php 5,000+ of charge for cancellation more than the amount of my booked ticket which is Php 3,400, it shows the options how I would pay the balance/charge. And because of this, I want to go back to the home page to avoid incidence. I clicked the refresh button, after this it came out to my screen that my booked has been canceled already. I called them 15mins after the incident, unfortunately the CSR didn't do anything. If you have any direct email where i can send my report, please let me know. They must something to do..

Hello. We are keep on calling the 702 0888 for rebooking but nobody's answering. Can you pls. Help us to rebook our flight. Our flight will be 330am.later and we will be rebook that to 8am. Flight ref. F683HI. Thank you.

Hello. We are keep on calling the 702 0888 for rebooking but nobody's answering. Can you pls. Help us to rebook our flight. Our flight will be 330am.later and we will be rebook that to 8am. Flight ref. F683HI. Thank you.

A friend had failed to get to the airport on time and he miss the flight. Then he rebook in cebu basific airport offics for the next flight, but they charged him for a new ticket, is that their policy? Or he can refund the 1st ticket.

I availed their promo fare. But then it was subject to schedule change. I was disappointed because it affected our plans. I'm trying to call their hotline number but always busy. I tried using my mobile phone but it took too long for the customer care operator to get in the line and my load was easily gone. what should i do to rebook my ticket to a different schedule?

Hi. We availed a promo round trip tickets in Cebu Pacific, however, we received an email that our flight has be re-scheduled to a later time. Me and my friends agreed to have it rebooked na lang since free of charge sya. However weeks before our flight, something came up and we need to have it rescheduled again. However, Cebu Pacific personnel advised that we can no longer rebook the flight na free of charge since we already exhausted that privilege. One time lang daw pwede mag rebook na free. How can we go about this? Is there any other way to have it rebooked na wala kaming ma-incur na charges?

Good day, my son has already confirmed his flight going to Taiwan on March 13 with return ticket on March 16 under Cebu Pacific. We would like to change his flight on same date but we wish to make it under China airline to be with his mother on same airline. May we know how much will we pay for the changes? Thanks and God bless...

Is there also charges if you will rebook your flight due to government decisions like the issue on Boracay, news said that it will be closed from July to October for the reconstruction of the island but we already have booked the flight since Nov 2017. Do someone know what's the protocol of Cebupac for this kind of scenario. At the first place we didn't want to cancel or rebook our flight but if our gov't officials already decide implement that wala na ata kaming magagawa :( :( :(