Associate, Sales Support

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

The Role

We are looking for a Sales Support associate to join our team. You will be a partner to the Sales team and manage the operational steps required to effectively engage, retain and support our existing customers ongoing needs related to their Veeva software subscriptions. Our ideal candidate is a motivated, goal oriented, recent college graduate who is interested in developing sales support and customer service best practices.

We expect you to perform well in a team environment and have exceptional communication skills. Ultimately, you should be able to create and maintain good customer relationships and help support sales team operations.

What You'll Do

Create and process sales orders and renewals in a timely and accurate manner

Collect relevant documentation to close out sales orders

Build trusted relationships with Veeva sales, finance and operations teams and directly with the customer

Answer customer questions about the order process and provisioning status

Daily navigation of Salesforce, including, but not limited to - creating opportunities, running existing reports, searching for current orders, and building quotes

Requirements

BS/BA

Strong organizational skills, time management

Team player

Strong written and oral communication skills

Nice to Have

0-2 years in a customer service or sales support environment, or a related internship