Unless otherwise stated in the Products name (PRE-ORDER, MADE TO ORDER) It means the product is IN STOCK and READY TO SHIP and will be shipped in accordance with our shipping guidelines{See: When will my order ship}.

Items that have the following in their product names mean the following:

PRE ORDER:This is a pre-payment to reserve your item in our incoming shipment. If an item is pre-order, it usually means we sell out quickly, so pre orders are neccesary to meet demand. Pre Orders will have an estimated ship date listed in the products description. This is just an estimate, however, if the item is expected to arrive more than 7 business days late, you will be notified.

MADE TO ORDER: This means your item is put into production when your order is processed. This helps us to lower our consumer footprint and source our items ethically and responsibly. Please allow 7-10 business days for processing, our you may purchase the rush shipping listing for $15 which will process your order in 1-2 Business Days.

WHEN WILL MY ORDER SHIP?

PLEASE ALLOW 1-3 BUSINESS DAYS FOR ORDER PROCESSING. Except in extenuating circumstances, in which you will be notified via email of our circumstances. When can this happen? When influencers, or Celebrities post or during peak Holiday Times. In these instances we will keep you updated.

Please see our cut off times below for when your order is processed:

All orders placed after 11:00am Monday-Friday will be processed the following business day.

All orders placed after 11:00am on Friday will be processed Monday.

All orders placed between 11:00am Friday to Sunday, will be processed on Monday.

***Should you have a time sensitive item, please contact us at info@blainebowen.com , as we will not refund shipping on orders that are within our stated time frames***

WHERE IS MY CONFIRMATION EMAIL?

PLEASE CHECK YOUR SPAM FOLDER. 99% OF THE TIME, IT HAS BEEN SENT THERE. MAKE SURE TO ADD US TO YOUR ADDRESS BOOK SO YOU RECEIVE ALL FURTHER EMAILS REGARDING THE STATUS OF YOUR ORDER.

WHERE IS MY TRACKING INFORMATION?

YOU WILL NOT RECIEVE TRACKING INFORMATION WITH YOUR ORDER CONFIRMATION. YOU WILL RECEIVE A SEPARATE EMAIL WITHIN 1-3 BUSINESS DAYS EXCEPT IN INSTANCES LISTED ABOVE (See when will my order ship) WITH RELEVANT TRACKING INFORMATION.

PLEASE CONTACT US DIRECTLY AT INFO@BLAINEBOWEN.COM SO WE CAN FIND THE BEST CARRIER FOR YOUR LOCATION.

HOW DO I KNOW WHAT SIZE BRACELET TO BUY?

S/M: 6.75" | M/L: 7.5"

HOW DO I KNOW WHAT SIZE APPAREL TO BUY?

PLEASE REFER TO OUR SIZE GUIDE WHICH CAN BE FOUND IN THE FOOTER OF OUR WEBPAGE.

MY TRACKING SAYS MY PACKAGE WAS LEFT AT MY DOOR...BUT IT'S NOT THERE. CAN YOU HELP?

WE WILL DO OUR BEST ON OUR END TO HELP, HOWEVER, ONCE A PACKAGE IS DELIVERED THE SHIPPING CARRIER REQUIRES YOU HANDLE THESE INSTANCES WITH THEM DIRECTLY AS THEY CAN LIMIT OUR ACCESS. SHOULD YOU HAVE CONCERNS ABOUT THE SAFETY OF DELIVERED PACKAGES, PLEASE EMAIL US AT INFO@BLAINEBOWEN.COM WITH YOUR ORDER NUMBER, THAT YOU WOULD LIKE US TO REQUIRE A SIGNATURE ON DELIVERY. SHOULD YOU NOT EXERCISE THIS OPTION, WE CANNOT BE HELD MONETARILY RESPONSIBLE FOR STOLEN PACKAGES/ITEMS. YOU WILL NEED TO SUBMIT A CLAIM WITH EITHER FEDEX OR USPS. FEDEX WE WILL DO OUR BEST TO ASSIST, HOWEVER, IF YOU SELECTED USPS, YOU EXCLUDED OUR INVOLVEMENT UPON SELECTION OF THAT SHIPPING METHOD.

IF A PACKAGE DOES NOT HAVE A STATUS OF 'DELIVERED' AND HAS EITHER BEEN LOST IN TRANSIT, TRACKING NOT UPDATED FOR MORE THAN 2 DAYS, PLEASE CONTACT US AT INFO@BLAINEBOWEN.COM WITH ORDER # AND LAST NAME OF SHIPEE.

CAN I RETURN SALE OR SAMPLE SALE (SS) ITEMS?

NO, ALL SALE AND SAMPLE SALE ITEMS ARE FINAL.

MY ITEM IS BROKEN OR DAMAGED, WHAT DO I DO NOW?

EMAIL US AT INFO@BLAINEBOWEN.COM TO LET US ASSIST!

IN THE EVENT WE ARE AT FAULT, WE WILL NOT CHARGE RETURN FEES AND WILL REFUND 100% OF THE AMOUNT OF YOUR ORDER. WE DO NOT HOLD CUSTOMERS RESPONSIBLE FOR OUR MISTAKES! SHOULD YOU WISH TO RECEIVE THE QUALITY ITEM YOU SHOULD HAVE RECEIVED IN THE FIRST PLACE, WE WILL SEND A RETURN LABEL AND REPLACE THE ITEM 100% AT OUR EXPENSE.

WHAT IS YOUR METAL JEWELRY MADE OUT OF?

OUR JEWELRY IS 14K GOLD-FILLED (14/20), AND CONTAIN NO NICKEL OR LEAD. IT CONTAINS 5% GOLD BY WEIGHT, LOCATED ON THE SURFACE WHICH HELPS TO PREVENT TARNISH AND WEAR. THE THICK GOLD LAYER IS BONDED TO THE BRASS CORE. GOLD-FILLED CAN FADE, BUT IT TAKES A RARE SET OF CIRCUMSTANCES SUCH AS ABNORMAL PH IN YOUR SKIN OR NEGLECT. WE DO NOT RECCOMEND SWIMMING, BATHING, LOTIONING, GETTING SPRAY TANS, EXERCISING, WASHING YOUR HANDS, DOING THE DISHES ETC IN YOUR GEMS...

HOW DO I PLACE A WHOLESALE ORDER?

PLEASE FILL OUT OUR WHOLESALE FORM LOCATED IN THE FOOTER OF OUR WEBSITE OR CONTACT OUR DIRECTOR OF SALES & CLIENT SERVICES AT: SARA@BLAINEBOWEN.COM OR TAYLOR@BLAINEBOWEN.COM