Served as key member of collaborative service team delivering strategic solutions to meet needs of cross-industry, geographically dispersed mid-market clients (150+ employees). Led up to 12 dedicated implementation specialists in developing, delivering, and supporting customized payroll solutions. Onboarded clients, establishing client requirements and project objectives and schedules. Supervised solution delivery and assisted in system testing and deployment. Coordinated provision of post-delivery support, promoting client retention and satisfaction. Contributed to new business development, facilitating product demonstrations for executive-level prospects.

Adeptly managed concurrent engagements from onboarding through transitional planning and deployment for clients with 150-1K employees; assisted in creation of new business unit for customers with 75-150 employees.