Vendor Details

When I Work

www.wheniwork.com/

Founded 2010

United States

About When I Work

When I Work is now free forever and is the easiest way for businesses to schedule and communicate with their hourly employees. Put the schedule and time clock in everyone's pocket. Schedule on-the-go with free apps for iPhone and Android. Save yourself time and money with simple employee scheduling tools.
When I Work is helping schedule over 500,000 people around the world. Thousands of businesses signup to use When I Work every week.

Comments: When I Work is truly a great tool for scheduling. Use it for forecasting as well to determine where you can make the best use of your resources across one or more projects. This tool also helps you understand what your organization is capable of handling. It will definitely save you from scheduling headaches and the potential issues around delivering work when you are better able to have full visibility across all your teams and the projects they are working on. A great stand alone tool, as well as a great integrated tool.

Pros: When I Work is a simple and truly effective time scheduler for resourcing projects in your organization. You can track across one or more projects, as needed, and identify time availability for the work that needs to get done. This is often one of the most challenging aspects of keeping projects on track and very few project management tools can help you like When I Work can.
Unlike the "capacity" view of other applications, When I Work gets down to the most granular details. It allows you to identify when and where a team member will be used, including time-off, breaks, lunches, meetings, etc. You can use these categories to identify how best to allocate their time.
The scheduler allows you to see teams based on shift or positions (roles). You can track un-paid breaks and time off, as well as customize schedules and create templates for reuse. You can even create specific shifts for one time or recurring use and maintain notes on each entry. It also provides high level visibility of total individual team member capacity as well as what is scheduled and what has already been used.
View your teams across one or more projects or job sites and distribute resources across them all as needed. It offers program-like management of projects and does not restrict you to individual projects, which can become cumbersome when re-allocating time of one team member across two or more projects.
When I Work is a great tool for planning, or simply use it in addition to your project management application. Its scheduling features make it a powerful tool that lets you forecast as well, by easily making changes in schedules as needed. You will spend less time manually calculating your resources and where to place them, saving you time and money. Changes to any schedules are easy to see and the responses are easy to manage.
When I Work also offers features like task management, which allows you to manage projects of less complexity in the same application. And if you are looking for integration, yes, you can use their library of APIs for that. But, you need to click on the developer link at the footer for more details. Their integration features are not prominently displayed on their website.

Cons: No cons I could personally find for the application and its use. Integration via APIs are present, but this is more for organizations who have techs who can implement them. I have seen organizations with limited development capabilities due to their areas of expertise, where integrations might pose a small challenge... but this should not necessarily pose as a true con for you.

Great scheduling app with tons of features!

Mar 07, 2018

Verified Reviewer

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is EXTREMELY easy for the end-user to utilize this software. There are also some pretty good mobile applications that it offers which makes tracking your schedule very easy!

Cons: There are a lot of overly-helpful tips and suggestions that constantly spam the administrators' email accounts and scheduling interfaces. (Essentially the company does this to assist the administrators, but there is no way to stop it, which makes it very annoying after awhile). The mobile application can also be buggy at times, and the website schedule does not work properly on mobile phones that don't have a "desktop view", as the website does not have a mobile version designed for it. This forces you to use the mobile app on mobile devices unless your mobile phone can display it in a "desktop view". On a normal computer interface, this works just fine.

Overall: Scheduling is EXTREMELY easy! Long gone are the days of paper postings and random email messages. It is VERY nice being able to reference your entire schedule from the moment it is posted, going all the way back to your initial employment. Even those with little to no computer experience can use it fairly easily.

Vendor Response

by When I Work
on March 12, 2018

Hi there!

Thanks for taking the time to review our app. We are glad to hear that When I Work is making scheduling easier for you and your team.

If you are having trouble unsubscribing to our emails, please reach out to us at support@wheniwork.com and we would be happy to help get you unsubscribed on our end.

At this time When I Work is only supported on our web app via computer or or on mobile apps on Android and iOS devices. Our team is prioritizing consistency and parity between our web and mobile apps. I would make sure that you have the most updated version of the mobile app for the latest enhancements we have made.

Thanks,

Adrian
When I Work Team

When I Work made scheduling and communicating to all employees a breeze!

Feb 01, 2018

Pam S.

Store Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Pros: The ease of the program. It was very user-friendly. Scheduling used to take 2 hours, but it was cut down to 30 minutes with WhenIWork. I love that I could customize the shifts. I especially loved that employees had to acknowledge their shifts. There was no more miscommunication that an employee didn't see their schedule. It's also been a great tool to get staff on the same page. The ability to message everyone at once was awesome. Plus the program tells you which employees have viewed the messages. It also has the option for employees to clock in via the app and you can link it with payroll. Employees are able to submit requests for time-off or vacations. Everything you need is in one place. The customer support team is available immediately through their live chat. They have always been very helpful and friendly. Absolutely a wonderful program!

Cons: The only thing I would modify is to have the ability to block off certain dates for requests. That way an employee wouldn't be able to request off Black Friday for example.

Vendor Response

by When I Work
on February 03, 2018

Hi there Pam!

Thanks for the great review! We are so happy to hear that you find so much value in When I Work!

In addition, we do have a way to block off days that you don't want your users to request off.

You can create a Schedule Annotation in 'Week View' by clicking the 'Chat Bubble' icon next to the date. You will just need to fill in the details of the annotation and select the box for 'Don't Allow Time Off'.

Here is a guide that walks you through that: http://bit.ly/2nzroHJ

Feel free to reach out to us at support@wheniwork.com with any questions :)

Sincerely,
Kara
-When I Work Team

The software has made the impossible, possible for scheduling employees

Dec 21, 2017

Deborah K.

Owner

Veterinary, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love that employees can indicate when they are available and when they are not available. I love that they can put in requests for time off which helps me not rely on myself for remembering. I love that there are additional features for rate of wage. I like the attendance and I can see if employees are showing up late or getting into overtime. There is a budget feature which I have not used but think would be very helpful in the future.

Cons: I wish that I could have the option of excluding some employees when sending a general email through WIW. I also wish that open shifts were always a different color especially when looking at the schedule by position. This would bring my attention to the open shift and alert me that someone is needed. I wish I could publish an employees schedule out for more than 1 week.

Overall: I think scheduling would not be managed as well without this software.

Vendor Response

by When I Work
on December 22, 2017

Hi Deborah,

Thanks for taking the time to review When I Work. We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives easier!

When sending custom email messages to your employee's you can select which employees you would like to send the email messages to, by clicking on the "To" field and selecting their names from the list.

There is not a way to automatically change the colors of the OpenShifts. Instead managers would have to manually edit the OpenShifts and change the colors on the Scheduler page.

When it comes to publishing the schedule, you can use the advanced publishing feature to publish the schedule for any desired date range: https://help.wheniwork.com/articles/publishing-the-schedule-computer/#advanced-publishing

If you have any questions about When I Work, please check out our help center at https://help.wheniwork.com/ or email our Customer Care team at support@wheniwork.com!

Thanks,
Adrian

Does what it is supposed to

Sep 09, 2016

Nicola M.

Director

Facilities Services, 11-50 employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's visual and simple. It schedules down to 15 minute increments. It makes a very dynamic schedule like ours, easy to manage and understand.

Cons: It would be good if a shift automatically started from the time you first click on the schedule. It would be good if they understood how tricking and overcharging their customers leads to a complete lack of loyalty. Buyer beware! Just keep on checking your subscription amounts each month. As if you don't have other things to be occupied with.

Overall: I loved this product until a setting (that I didn't touch) mysteriously changed itself, causing my subscription to increase significantly. I didn't notice it for 14 months. When I addressed this with When I Work, I was told that their policy is to not provide credits or refunds - in this case even when it seems it was them that had overcharged. I have gone from a very satisfied long-term customer, to one who feels like When I Work is not there for its clients at all. And I am suspicious that others would have their background settings changed as well (I didn't even know what or where it was).

Vendor Response

by When I Work
on September 09, 2016

Thank you for the feedback and we are happy to hear the product is meeting your scheduling needs. We pride ourselves on our customer service, and it's a primary reasons so many business owners choose When I Work over other options.

We understand your frustration in this situation where you enabled a feature which was underutilized.

When I Work does not change billing settings without the explicit written consent by the Account Holder.

We also email out an invoice to Account Holders for every transaction made to ensure clear transparency.

When I Work's flexible and transparent billing allows businesses to only purchase what they need. For some of our customizations, such as international text support, there is a recurring monthly add-on fee.

All pricing customizations are clearly listed on the Account & Billing Page and prior to consenting to the recurring payment- we require the Account Holder's consent to our Terms of Service, Refund Policy, and Privacy Policy.

We started using When I Work to do scheduling and time clock for our 130 desk-less employees

Nov 14, 2017

Lindsay H.

Associate Director for Operations and Education

Education Management, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We love the fact that our employees can access it on their phones. Our employees are college students, so being able to use it on a mobile device is crucial. Our old program didn't have that functionality. I also like that I can go in and move someone's shift to "open" for any other employee to accept. Since our employees are college students and anything required for a course is excused from work, so it is really nice to be able to go in and move a shift for an employee that has an exam or something like that. I also like that employees have to acknowledge their shifts.

Cons: Two things - I can't go in and schedule just one person. We are on a college campus that operate on quarters. I would like to be able to look at an individual schedule for a certain time period and edit it as necessary, but that functionality doesn't exist. My employees are frustrated with the notifications. It is great that someone can do a "drop shift request" that goes out to all of the other employees, but it is frustrating to get 10 emails about that. We (mainly our hourly employees) wish there was an option to get the notifications in a digest once a day instead an email for every single notification.

Overall: It saves us a lot of time. We have 130 college students that work for us and they are always swapping shifts or need a shift off for an exam or something like that. They can do all of that through When I Work and I don't have to be the middle man in any of that anymore. It also helps hold them accountable. It makes them acknowledge their shifts and tells them that they are still responsible for the shift until someone accepts it (and notifies if/when it is accepted). It is nice that they get that reminder every time they need to drop a shift and I don't have to find them and remind them all of the time.

Vendor Response

by When I Work
on November 15, 2017

Hi Lindsay,

Thank you for leaving a review! It is great to hear that When I Work has been able to improve your scheduling process and save you time.

You have provided great feedback here. I can see how the ability to view/edit an individuals schedule could be a valuable feature. Our goal with the notifications is to keep everyone as informed as possible, but I understand it can be a lot if your schedule has many weekly changes. I will be sure to pass these ideas on to our product team!

Thanks again!

Matt

Makes scheduling super easy!

Feb 05, 2018

Lisa D.

General Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This product is super straight forward and very user-friendly. It is very easy to use the scheduler as well as keep up with employee hours on the Time Tracker. You can easily edit attendance if your employee forgets to clock out and sending messages to the whole group is super easy with the group message feature.

The online based platform is great and the app is the perfect way to post the schedule without having to send out emails of spreadsheets etc. Notifications come straight to your phone regarding scheduling changes, shift swap requests, time off requests, and even when your employees forgot to clock in. Notification alerts are easy to change in settings. There's even a setting to get a reminder 2 hours prior to your shift so in case your schedule is constantly changing, its so easy to keep up with it!

Cons: The satellite/gps location isn't as good as it can be with regards to clocking in. Sometimes it will not let you clock in due to being "too far away" when you are standing right at your work. The app sometimes freezes up when clocking in/out or takes a while to process a clock in. So then when you press "clock in" again, it'll actually clock you out.

Vendor Response

by When I Work
on February 07, 2018

Hi there Lisa,

Thank you for leaving us a review!

We are so happy to hear that you and your team finds value in When I Work!

If you continue to run into issues with clocking in and out, please feel free to email our Customer Care team at support@wheniwork.com. Our team will help get the issues you are experiencing resolved.

Thanks again for the review! Hope you have a great day!

Sincerely,
Kara
-When I Work Team

Scheduling Made Easy and Quick

Oct 25, 2018

Allison M.

Office Manager

Automotive, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The site is very easy to understand especially for a software that is so robust. I can't tell you the value there, but it is so much appreciated. We have saved a lot of time and miscommunications while using When I work.

The attendance notifications help me to keep track of where our team is hour-wise on an individual basis and as a whole. It's nice that I am alerted, one less thing I need to remember to check on. In conjunction with the Forcast reporting, I have a very clear view of the week ahead.

The apps are handy, especially from the administration side. I am able to update time clocked hours on the fly, check everyone's schedule and separate out my own, I can even handle time off requests. I haven't ever attempted to schedule through the app, although knowing how intuitive everything is through their online site, I would venture to guess it would be a piece of cake. I know our team members enjoy having their schedules and hours readily available in their pocket as well.

Cons: We have had a couple issues with clock-ins through the apps. There have been times when it isn't recognizing the location or the punch doesn't make it all the way through. But that's it!

I would love if this software could manage our PTO as well, but we haven't found a way to make it work with how our times are calculated.

Great tool for managers and employees!

Jan 25, 2018

Timothy S.

General Manager

Recreational Facilities and Services, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of navigating the app. Being able to put the scheduling software directly on the phone of the employees is outstanding.

We also really enjoy utilizing the messenger tool. Its a great way to speak to everyone in an efficient manner.

Cons: We dont like the add drop portion of shift scheduling and changes. As a management staff we would like to use this but it has been difficult to create a process do to implement this do to it not requiring a manager approval.

Vendor Response

by When I Work
on January 31, 2018

Hi there Timothy,

Thanks for taking the time out of your day to review our app! I am happy to hear that When I Work has made communicating with your team a little easier.

I will certainly pass along your feedback about the Swap and Drop feature to our team so we can look into improvements that would make the feature more user-friendly.

In the meantime, we do have a way to turn on 'Manager Approval' for Swap and Drop requests. This means that when the Swap and Drop request is made, the request will first be sent to a Manager to approve before the request is sent to other users to pick up.

The Account Holder or a Manager can turn on the Manager Approval setting for Swaps and Drops from their 'App Settings' section via the web. They will then need to navigate to the 'Scheduling' section of the App Settings to enable Manager Approval.

If you have any questions, you can reach out to our Customer Care Team at support@wheniwork.com.

Sincerely,
Kara
-When I Work Team

Love When I Work. Easy to use, and the customer service is outstanding!

Jan 29, 2018

Rachel B.

Marketing & Brand Manager

Hospitality, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Love the ease of the software, super user-friendly. Also, like that it is easy for all generations to use. Love that all requests can be made online, helping to eliminate paper.

Cons: Would like to see more options for tracking employee hours as far as the reporting goes. Also, other features like tracking employees who work different positions, and being able to report on those hours. Also would like for it to track employee hours who no longer work with us anymore. Don't like that once the employee is removed from When I Work, all of their history is removed as well.

Overall: Being able to go paperless was the biggest benefit. Also, the ease of the software makes it easy for Supervisors to make schedules and track hours.

Vendor Response

by When I Work
on January 31, 2018

Hi Rachel,

Thanks for leaving us a great review! We appreciate hearing from you!

I can definitely see how more advanced reporting and export features could be of use to you and other users. I will be sure to pass this along as a suggestion to our development team.

In addition, you can view the schedules and timesheets for past users by pulling up a 'Schedule Export' or a 'Custom Timesheet Export' and setting the filter to 'All Employees' so your deleted users populate on the report.

If you have any questions, feel free to reach out to our Customer Care team at support@wheniwork.com and they will be happy to help with whatever you may need :)

Thanks again!

Sincerely,
Kara
-When I Work Team

When I Work does a great job @ scheduling basic & repetitive schedules & an ok job when it's complex

Apr 18, 2018

Jeremy M.

Crewing and Technical Manager

Broadcast Media, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It simplifies communication with staff and freelancers, pushing updates to them en masse. It is an attractive UI and the app functions pretty well. Support is responsive and communicative.

Cons: The permission levels need a lot of work. They are limited and global so you really don't have much control over who sees what. You can't copy a shift from one week to the next, this seems kind of basic, especially if an event spans multiple weeks it's inconvenient to have to build the shift twice. It would also be nice to have the ability for someone to view a schedule at a location other than the one they are scheduled at...for example, someone in one office wants to see if someone in another office is scheduled to be available or not without showing up in that locations schedule. Currently this is not possible.

Overall: Scheduling of our complexity is more or less possible with this software. It would be a huge headache otherwise.

Vendor Response

by When I Work
on April 19, 2018

Hi Jeremy,

Thanks for taking the time to review When I Work! We are happy to hear that When I Work helps simply scheduling and communication for you and your team.

I will let my team know that you are interested in seeing more control over the When I Work permission levels, schedule views, and the copy shifts feature. Thanks so much for your feedback on this!

Adrian
When I Work Team

When I Work was a game changer for our scheduling needs

Apr 19, 2018

Sarah B.

Guest Relations Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This is a very user friendly software. We are able to quickly create, edit, and distribute schedules to our large staff. We love that the staff can quickly submit time off requests, send us messages about their schedules, and even drop/swap shifts if necessary, within moments of the schedule being published.

Cons: When I Work is a very proactive company, and they make software updates often. The only bad thing about this is that it can some time for us to adjust to changes that are made, and occasionally there are small glitches. But overall, I would say I am more satisfied that they are proactive in expanding what the software can do, than I am disappointed in these occasional issues.

Vendor Response

by When I Work
on April 25, 2018

Hello Sarah,

Thanks for the review!

That is awesome to hear When I Work was a game changer for your team and that you are enjoying the ease of creating shifts and the time off and communication features too.

I appreciate your honesty about the software updates. We want to make sure we are meeting your needs so if you have any suggestions about how we can make the update process better for you and your team or if are any issues you would like us to look into, please contact us at support@wheniwork.com. We appreciate your feedback and are happy to help!

Sincerely,
Cara
- When I Work Team

When I Works works for me!

Aug 02, 2018

Ken T.

Manager

Retail, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It makes scheduling a simple task AND adds features like schedule templates open shift offering that are icing on the cake!

Customer support is responsive and very helpful.

Cons: I would really like a link to view an employee's full availability directly from the weekly schedule. I have made a request, which was acknowledged in a very positive way. It hasn't happened yet, though.

Overall: I do not have many employees on my schedule - only 10, but Incan whip up a schedule from scratch in 5-10 minutes.

Vendor Response

by When I Work
on August 06, 2018

Hi Ken!

Thank you for taking time out of your busy day to review When I Work.

That is amazing you are able to whip up a schedule in 5-10 minutes using When I Work. I agree that the OpenShift and Shift Template features make things easier too.

I can definitely understand wanting to see availability while scheduling and I wanted to make sure you know that availability for employees does show on the weekly schedule page in the triangles you see in the corners of the app. If nothing is there, it is assumed the employee is available.

Here's a link to our guide that explains more about seeing availability when scheduling:
https://help.wheniwork.com/articles/interpreting-availability-on-the-schedule-computer/

Thanks again for your kind words. If you have any questions don't hesitate to email us at support@wheniwork.com

Sincerely,
Cara
- When I Work Team

Could not preform my job with out When I Work

Oct 13, 2017

Bob B.

Project Manager

Mechanical or Industrial Engineering, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Create's a standard line of communication between management and field personnel. Also helps the field personal to be prepared for their next task.

Cons: I work on the road a lot. The program is much easier to schedule personal from the desktop than it is from using the app on a device. Although it does not affect me all the time, it would be nice to see an interface on the device that was more similar to the one on the desk top. At least just for scheduling.

Overall: I work on small and large project. When I work helps to project how long man power will be tied up on large project, which helps forecasting, cost of labor, project schedule, when we can schedule the next project. On small projects is makes a clear line of communication between the project manager and the field personal, so that everyone is on the same page when it comes to scheduling.

Vendor Response

by When I Work
on October 16, 2017

Hey Bob!

Thanks for writing us a review! I am so glad to hear that When I Work makes communicating with your team easier and helps you be prepared for things that come up throughout the day!

Thank you for the feedback as well in regards to the interface on our app. I would agree - working on a desktop is much easier when building the schedule. Hopefully we can make improvements to our app to aid in making the schedule build easier.

Have a wonderful day. :)

Simple and Dynamic Scheduling

Oct 08, 2018

Corey A.

Barista

Food & Beverages, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easily the most attractive thing about this software is the approachability and ease at which one can create a dynamic employee schedule as well as an open line of communication between employees. Everything about When I Work is very intuitive and malleable, and thus is a good solution for those operating a business.

Cons: The least attractive thing about this software is the cost of it compared to other similar products, and the lack of flexibility inherent in the availability of employee function.

Overall: Overall a great and functional software, yet could certainly be cheaper to be more competitive.

Vendor Response

by When I Work
on October 16, 2018

Hey Corey!

Julia here, with When I Work Customer Care. I wanted to thank you for your thoughtful review! We greatly appreciate both your valuable feedback and the time it takes to let us know your thoughts.

In your comments, you mention the cost of the application. We do strive to provide the very best value through continued product enhancements and outstanding service.

While we do offer premium features at a cost based on the size of your account, we do offer a free version of When I Work with limited features that allows you to schedule up to 75 employees. More information on our free plan can be found here:

https://help.wheniwork.com/articles/how-does-the-free-plan-work/

Please let us know if you have any questions by sending us a note to support@wheniwork.com. Thank you again for the review.

Take care,
Julia
-When I Work Team

I love this product, have looked at others that are similar but I still think this is best in class.

May 04, 2018

Helen W.

Aquatic Co-ordinator

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: ease, functionality, rollover capability , copy and paste function, excellent customer support. Staff really like the app function of the software. I prefer to do things on desktop, I enjoy that. I can easily add/remove/assign staff as is necessary. I can block days easily. requests arrive immediately.

Cons: it is more expensive than other similar products.

I cannot limit each employee's availability (I called and tried, found a solution, not best, but still a solution)

Overall: it is not THE answer to scheduling numerous part time staff around their shifts, but it is definitely than paper or excel spreadsheets. staff can access everything remotely and easily. Drop shift and pick up shift function is great. I have just started tracking hours and I really like that feature.

Vendor Response

by When I Work
on May 08, 2018

Hi Helen!

Thank you for taking the time to provide your helpful feedback. I'm happy to hear that the ease and functionality of the app has made scheduling your team more efficient.

We appreciate your feedback on limiting employee's availability and will pass it on to the appropriate team.

If there's anything that we can help with, please don't hesitate to send us a note at support@wheniwork.com.

Thank you again for your feedback!

All the best,
Megan
When I Work Team

Where functionality meets community

Nov 30, 2017

Tiffany P.

Training and Operations Coordinator

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When I Work seems to be the culmination of every scheduling manager's "But I wish I could......" statements. It is intuitive, flexible, and easy both during set up and for the end users. It also helps that the customer support and company culture are inviting and informative.

Cons: What I like the least is the fact that my company is currently stuck using a different Time Clock system so we don't use that specific functionality that When I Work offers.

Overall: Increased communication with employees, beneficial blog posts to pass along to our management team, and a system where we have experienced no down time

Vendor Response

by When I Work
on December 01, 2017

Hi Tiffany!

Thank you so much for your kind words. At When I Work we do strive to make the software intuitive and the set up as easy as possible!

I will pass your compliments to the team! We aim to be as informative and friendly as possible. I also love our blog posts :)

I am sorry to hear you feel stuck with your current Time Clock System. If you ever do want to look into other options please give our Attendance & Time Clock software a try. We offer a 30 day FREE trial. Feel free to reach out to us at support@wheniwork.com if you have more questions about those features.

Thanks again for your time.
Have a wonderful day!
- Cara
When I Work Team

Managing time tracking and schedules for roughly 50 people

May 09, 2018

Brice A.

Practice Administrator

Health, Wellness and Fitness, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is really easy to use and employees really like being able to see their schedule and coworker's schedules/time off and that they can be notified when something changes. Setup was really easy too, and so is the maintenance of positions and shifts - so much better than paper calendars and pencil.

Cons: The time tracking doesn't meet par - there are gaps in what you should be able to track - like someone on a 4-10 schedule needs to have different OT parameters than others ( not possible to do).. things like that.

Overall: Easy Staff Scheduling

Vendor Response

by When I Work
on May 14, 2018

Hey there, Brice!

My name is Julia. I'm with the When I Work Customer Care Team.

We wanted to personally thank you for leaving such an awesome review! It makes our day to see that the app has helped with a more efficient workflow.

I do understand how having the option to set individual overtime thresholds for employees would benefit you and your team. I've forwarded your inquiry on to our product team. They love receiving customer feedback and will surely appreciate this.

Thanks again for taking the time out of your busy day to let us know how we are doing. We appreciate you and are grateful to have you as a member of our When I Work Community.

Sincerely,
Julia
-When I Work Team

I Love This App

Sep 10, 2018

Verified Reviewer

Broadcast Media, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This app takes all the hassle of building schedules and covering shifts completely our of the operation. It's versatile working across iphones and droids, has a web interface, and can even send direct text messages to your employees. I'm a big fan of the approval process for managers regarding time off and shift swap. I also like the employee export features that show time off used and (a different kind of export) a quick contact sheet when needed.

Cons: The option to print a schedule always prints in alphabetical employee order. I'd like an option to print in employee POSITION order.

Overall: This app has been great to us. It saved me hours of work i was previously doing in Excel. Also it expedites coverage by alerting the staff of open shifts.

Vendor Response

by When I Work
on September 13, 2018

Hi there-

Thanks for leaving us a review! We are so glad to hear that you find value in the app!

As for printing the schedule by position, I can certainly pass this along as a suggestion for our development team to look into implementing this in the future!

If you have any questions or concerns, feel free to reach out to us here on the Customer Care team at support@wheniwork.com. We are always happy to help!

All the best,
Kara

Makes Scheduling Simple

Sep 19, 2018

Verified Reviewer

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When I Work makes schedule making so simple. I love the fact that I can just copy over the previous week to the following week rather than starting from scratch each week. It has made scheduling a painless task now. The ability to drag and drop each shift to the appropriate employee is also another great thing about this app.

Cons: I wish there was a way that you can pay to add 1 or 2 employees rather than having to move between tiers. Especially when you need just one more employee but the price increase is very steep.

Overall: Overall When I Work has been a great tool for me and I would definitely recommend it to anyone in charge of creating a schedule each week. It will make your job so much easier!

Vendor Response

by When I Work
on September 26, 2018

Hello!

Marie here with the Customer Care team. Thanks for taking the time to write us a review!

We love that you are using the scheduling shortcuts of copying a previous week and the drag and drop function. This saves so much time!

I have passed your feedback on to my team regarding the pricing tiers. If you have any more questions or feedback, please reach out to us at support@wheniwork.com.

Cheers,
Marie

Easy to use with multiple functions

Sep 23, 2018

Terry B.

Tech services, Online PR

Libraries, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I can view my schedule as well as the full staff schedule. It's easy to request time off, even months in advance. When signing in and out you can add a note and I can access it anywhere! Also easy to go back and tally your hours.

Cons: I just wish you could program it to accrue your time off and sick time automatically.

Overall: Very easy to use with lots of handy features.

Vendor Response

by When I Work
on October 15, 2018

Hey there, Terry!

My name is Julia, with When I Work Customer Care. We wanted to thank you for taking the time out of your day to submit a review! We greatly appreciate it and your feedback is extremely valuable.

In your comments, you mention wanting to be able to view your accrued Time Off and Sick time. I wanted to circle back with you on this to let you know that you can view your taken time off information from a computer! To get here, log in to your profile and click on the Requests icon in the upper right corner (to the left of the gear wheel). Then click on one of your previous requests to view your year-to-date paid requests that have been approved!

I hope that helps! Feel free to reach out to us at support@wheniwork.com if you have any questions.

Thanks,
Julia
-When I Work Team

When I Work is flexible and easy to use!

Nov 30, 2017

Verified Reviewer

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Both teenage employees and retirees are able to use the program with limited difficulties. It also allows flexibility in programs and cost which is ideal for a season company like ours. We have over 100 employees in-season, and less than 10 in the off-season and we make adjustments all year long.

Cons: The availability feature is not as user friendly as it could be, and has some limitations regarding users and changing availability after schedules have been posted.

Overall: Flexibility in scheduling and the ability to access different schedules for multiple locations all in one screen.

Vendor Response

by When I Work
on December 01, 2017

Hello,

Thanks for taking the time to send us a review! Your feedback is appreciated and we are glad to hear that When I Work is working well for your seasonal business! :)

When I Work released a new day by day availability feature to make it easier to enter a specific date¿s availability. If you have more questions about setting your availability up under the new design, please check out our Help Center center at help.wheniwork.com/ or email us at support@wheniwork.com. We are happy to help!

Thanks,

Adrian
When I Work Team

Support staff is phenomenal! Very professional program.

Oct 27, 2017

Noah L.

Director

Hospital & Health Care, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The new update that allows me to open up my app and see todays shifts right away. Makes looking at my daily schedule so easy.

I also like the ability to create holiday schedules and save them as templates.

Cons: Maybe Im just not sure how to do it but I would like to be able to click on a shift and change the persons name who the shift is assigned to. Currently it only allows me to change the location, hours, job title (I think).

Overall: When we first opened our business 2 years ago we were doing the schedule on a spreadsheet. It took hours. Now I can schedule 40 people in 5 locations in about an hour! Additionally it allows us to be more professional and accurate. I also love the new app update that when I open my app it brings me right to todays schedule as opposed to before when it brought me automatically to the start of my week.

Vendor Response

by When I Work
on October 30, 2017

Hi Noah!

Thank you for leaving such a great review! I am happy to hear that you are enjoying the updates that we have recently made to our app. That's so awesome that using When I Work has drastically cut down the time it takes you to build your schedule.

Currently you would have to drag a shift to an employee's cell if you wanted to change who was working that shift. There is not a way within the shift details to do that.

I hope you have a fantastic day!

Amazing and easy to use. Also the customer service you receive is 5 star service.

Apr 22, 2018

Scarlett B.

Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love how easy this software is to use for all of my employees and myself. It has taken scheduling to the next level and I can't imagine using anything else now!

Cons: Honestly, I have not found anything that I would really complain about. The only thing that would make it easier for my personal use is the preferred work time could be a little easier to see with all my employees. I would like a generalized option for them instead of a daily change.

Vendor Response

by When I Work
on April 24, 2018

Hi there, Scarlett!

My name is Julia, I'm from the When I Work Customer Care team. We wanted to thank you so much for the awesome review!

It's great to hear that our program has made your scheduling a breeze and we truly appreciate your feedback. I've forwarded your feedback on the Preferred Hours feature on to our product team to review for further updates. We are always trying to enhance performance and I can absolutely understand how this would make scheduling a bit more efficient.

Thank you again for taking the time out of your day to provide your feedback. We are so grateful to have awesome customers like you and we love serving you and your scheduling needs!

Please don't hesitate to reach out at support@wheniwork.com if there's anything we can help with.

Sincerely,
Julia
-When I Work Team

Great.

Oct 03, 2018

Melina A.

Office Manager

Food & Beverages, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It makes scheduling so much easier with the "copy previous week" feature. Also, the fact that employees are able to edit their own availability helps the scheduling process go smoother.

Cons: You can't delete/erase chats! It's literally the most infuriating thing to just have them pile up. Especially when you have various employees plus group chats. I wish I was able to delete the threads as soon as I'm done with them.

Vendor Response

by When I Work
on October 28, 2018

Hi Melina,

Marie here with the Customer Care team. Thanks for taking the time to review our app!

We are glad to hear you are utilizing scheduling shortcuts to save you time when scheduling your employees.

I understand that it is frustrating to not be able to delete single conversations/threads in WorkChat. You do have the option to Leave a Conversation so it does not appear in your list anymore.

I have passed your feedback on to our product team. They appreciate customer feedback and will take the time to review it.

If you have any questions don't hesitate to reach out to us at support@wheniwork.com.

Cheers,
Marie

Excellent product and service. I couldn't run my business without it.

Mar 05, 2018

Richard P.

Owner & Founder

Consumer Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to set up and use. No upfront costs. Good support, although nothing ever goes wrong. Easy for employees to use. It's also great there is a mobile app, as our employees work at our customers' sites, and not from an office.

Cons: On repeat shifts, it would be useful o not have to set an end date. My shifts run on for years, and the maximum time you can set one for is 1 year. So every year I have to rebuild the shifts, which is time-consuming.

Overall: control of employees working at multiple customer sites

Vendor Response

by When I Work
on March 06, 2018

Hi Richard,

Thanks for taking the time to review our app! We are happy to hear that When I Work is working well for your team and that you are enjoying our mobile app! :)

I can see how it would be helpful to be able to set shifts to repeat for more than one year, so I will pass it along as a suggestion to my team for you. In the meantime, you can go to the last occurrence of the repeating shift and extend the date to repeat for another year instead of recreating the whole schedule.

Thanks,

Adrian
When I Work

Makes scheduling a breeze!

Nov 02, 2018

Kelsey H.

Campus Experience Coordinator

Events Services, 5001-10,000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love this software! I manage 50 student employees, and until I discovered When I Work, scheduling them was the biggest headache! This makes it so easy. I have each of them input their weekly availability, and then when I go through each week to create our schedule, I can quickly see if someone is available for a certain shift. They can request time off, request to drop shifts and offer it to another student, and confirm shifts. I can't say enough good things about When I Work. It's easy to figure out and has made a world of difference in keeping our ambassadors accountable for their shifts.

Cons: I don't have any complaints about this software. We've been able to manage just using the free version that allows me to schedule shifts 10 days out, and it's been great. In the future I would love for our office leadership to approve using the purchased monthly subscription, but I'm so grateful When I Work has the free version because we've been able to give it a try and have found that it's an amazing scheduling tool.

Overall: I love it! Have I said that enough? Give this software a try if you're in charge of scheduling any number of employees. They can have it as an app on their phones, too, so it's super easy for everyone to use.

Really easy, streamlined and intuitive

Nov 03, 2017

Kevin C.

Special Events Coordinator

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Easy of scheduling. I really like the intuitiveness of the product. The support is very responsive as well.

Cons: Lack of integration with google calendar. This would be an even better way to streamline use. Sometimes, there are bugs too.

Vendor Response

by When I Work
on November 07, 2017

Hi Kevin,

Thank you for taking time to review the When I Work app!

We are thrilled that you are finding everything to be easy to use and intuitive for the staff. Our Customer Care team is also happy that you find their help to be useful!

We do offer a one-way integration to Google Calendar via the "Dashboard" on the web and through your mobile app. Here's more info: https://help.wheniwork.com/articles/syncing-your-schedule-to-a-calendar-app-computer/

Please reach out to us at support@wheniwork.com if you have any questions on the Google cal integration, and any other questions/feedback. If there are any bugs you notice we also would like to have you alert us as soon as you can so the product can be in top shape for your day-to-day use. We are always here to advise to make sure you can leverage the app to the fullest.

Best,
Sasha DeMarre

Have been using WIW for several years now and have enjoyed being apart of WIW program

Oct 25, 2017

Justin S.

Clinic Administrator

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Continual improvement to meet the needs of clients. The changes that have occurred over the last 3 years have improved our workflow and continually allows us to do more with scheduling and payroll. Reports that export to Excel/google sheets, budgeting, etc. WIW has allowed our staff the continuity it needs to be successful.

Overall: Made a very difficult task of scheduling multi locations and multiple staff members much simpler. What used to take several days of labor can now be done in a few hours, and we are 4 times as large as we were when we started. WIW has helped with that growth because of the efficiency in scheduling and budgeting our staff hours to fit our need.

Vendor Response

by When I Work
on October 26, 2017

Hey Justin!

Thanks for leaving such a great review! We have enjoyed having you be a part of our When I Work community. :)

It's great to hear that you've appreciated all of the updates that we've made the past 3 years. We hope that you can continue to grow with us as our journey continues!

Thanks so much for being a great customer - have a great day!

Easy to use, quick and helpful support, up and running right away!

Aug 15, 2017

Stephanie S.

Project Management

Recreational Facilities and Services, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The dashboard is intuitive. I was able to onboard my company and train my employees the same day we signed up and under the free plan. There were a few specific functions I was looking to implement and after a very quick and helpful response from their support staff I decided to upgrade to the basic plan which is meeting our needs perfectly. The support staff followed up our phone call with an email with even more training videos and FAQs that were very helpful.

Cons: The one thing I hope to see changed is to allow employees different clock in options. Since some of our employees have different work situations, like working from home, I'd like to be able to specify each employee settings rather than having to work off a global setting.

Overall: Our team is a bit unusual in that we all work various hours and often from different locations as we travel. I like that it allows us to easily keep track of everyones schedules and hours. We also often bring in temp employees for seasonal work and this system makes it really easy to add people and allow them to clock in and out. We also really appreciate the integration with our pay roll company. One less thing for our office manager to do is always a win!

Vendor Response

by When I Work
on August 16, 2017

Hey Stephanie!

Thank you for leaving us a review! We are super excited to hear that you are enjoying the app and have found the support we offer helpful in getting your account off the ground.

Thank you for the feedback regarding more individualized clock in/out methods. Feedback like this is super important to us as we are always looking for ways to make our product easier to use for our customers!

Continue spreading the good word about When I Work and providing us with feedback as needed! Have a great day. :)

Cons: my only issue is that we still use a paper print out we use in order to look at the days ahead and I have not figured out a way to print out from When I Work that is very usable or readable.

Overall: We have approx 20 employees that we are juggling along with about 10 different positions and 10 different shift times. It doesn't sound like much, but the schedule used to take hours and hours. And juggling all the requests off and swapping shifts, there were always mistakes that were impossible to fix that effected the entire team. We switched our team over starting April 2016 and have been BLOWN AWAY with the time and aggravation this program saves me. It has helped legitimize us to our team and have made their lives so much easier as well. It took about 5 seconds for them to get used to the new way of doing things and have heard nothing but great things from the team. It has put all the responsibility on them to figure out their schedule and time off so I don't have to worry about it anymore! Probably the best thing has been the online chat customer service. They are prompt, easy going and knowledgable. I have given feedback of improvements that would work specifically for us, some of which they have already implemented in a very short time. I have zero...ZERO bad things to say about this program. This has been a complete lifesaver for me and my company.

Very good product, amazing customer service.

Dec 04, 2017

Christopher D.

Testing Center Manager

Higher Education, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the chat feature to ask someone directly whenever you have a question about the product. The staff communication features are awesome.

Cons: I don't really know how to suggest features. I also don't like that I have to pay to use the test messaging feature.

Overall: The ability to easily schedule staff to work and the ability to communicate with staff easily.

Vendor Response

by When I Work
on December 05, 2017

Hello Christopher!

Thank you for taking the time to review When I Work!

It's wonderful to hear you have been enjoying our staff communication features like WorkChat and TeamTxt. I also agree that our Customer Care is awesome in getting you an answer quickly and conveniently on Live Chat.

Just as you can ask questions with our Customer Care team on Live Chat, that is the same place you can suggest features. Our Customer Care team is happy to pass along your feedback. You can also email those ideas at support@wheniwork.com as well.

I see where you're coming from about Teamtxt. The payment for that goes directly toward the service that sends those messages. I can definitely see how it would be a nice feature if Teamtxt was free.

Thanks again for your review and for choosing When I Work!
Sincerely,
Cara
- When I Work Team

I have had nothing but amazing service experiences from the folks at When I Work!

Oct 13, 2017

Chad C.

Director of Event Services

Arts and Crafts, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's functionality. The ability for our entire staff to be on the same page, when it comes to schedules! It really puts the power back in the employees hands, and keeps them accountable for scheduling--making for a better work/life balance!

Cons: I would like to see another level of administrator created. I would love a "read only" version, which allows others in the organization to see the people working without having an account. This would be super amazing in my world.

Overall: The power to scheduled people in real time, without the hassle of outdated paper calendars.

Vendor Response

by When I Work
on October 16, 2017

Hey Chad!

Thank you for leaving us a review! It is great to see that When I Work is putting the power back into your employee's hands and keeping them accountable! That's probably the dream for every business owner, right?

That is a great recommendation about the "read only" permission. I will most definitely share that with my team here. In the meantime, you could always make someone a regular employee on the account even if you aren't scheduling them. That way they would still be able to view the entire schedule.

I hope you have an excellent day. :)

Perfect for Retail Environments

Oct 24, 2017

james o.

President/Owner/Manager

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very easy to use. Drag and Drop scheduling makes adjusting on the fly very quick. Requests for time off and shift changes are all easy to see. And i Love the Dashboard for quick weekly overviews. We also love the "in-app messaging"!

Cons: When we first started using the App, there were a few little things that kinda bugged me, but I've since communicated with the When I Work Team and they've made a lot of changes to the program that make those issues disappear. Customer Support is great.

Overall: Quick and trackable scheduling

Vendor Response

by When I Work
on October 25, 2017

Hi James,

Thank you for your review - this is great feedback! We are glad that you are finding When I Work to be easy to use for quick scheduling and overall communication.

We appreciate your collaboration with our Customer Support team to continue to improve the app. Please keep in touch with us with new feedback and questions - we get better because of what you share.

Thanks again!

Good system but not the most user friendly

Jul 19, 2018

Verified Reviewer

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Being able to have our employee schedule and time tracking software all in one vs. using separate programs. Have had issues with job site and customer support has been amazing with their response time and helpfulness - they have a chat feature for instant support!

Cons: Trying to read the time tracking reports is difficult. It does not tally up the total hours worked in a pay period for each employee, it simply shows you each day they clocked in/out, the times, and the total for that day. Would be great and save me a few minutes if it automatically calculated their time worked for the pay period vs me having to add a row manually and add a calculation.

Overall: Being able to create our employee schedule and have a time tracking system all in one.

Vendor Response

by When I Work
on July 24, 2018

Hi there!

Julia here, with When I Work Customer Care. Thank you so very much for taking the time to let us know your thoughts! We greatly appreciate your time.

In your comments, you mentioned that you were having a hard time viewing your employees' total hours for a pay period. We're sorry to hear of this and apologize for any frustration this has caused. If you'd like to view an employees' hours for an entire time period instead of just a single day, we'd recommend going to the Attendance page instead of the Time Tracker.

The Attendance page will show you each of your employee's time sheets for any pay period. There is also an option to export this information into an Excel file with multiple filter options.

We'd be happy to walk you through some of the different features available with attendance. Feel free to reach out at support@wheniwork.com.

Thanks again for taking the time to submit a review!

Julia
-When I Work Team

Easy to use and makes my work life easier!

Nov 12, 2017

Verified Reviewer

Higher Education, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very intuitive. If you can use a computer, you can use this software. I love the fact that my staff can use the work chat to get their shifts covered. No call no shows and last minute call outs have cut down dramatically since we implemented this.

Cons: I honestly don't have anything bad to report. I wish I could organize how my staff shows up in the scheduler so I could group like positions together in how they see the schedule, but that's minor.

Overall: Time it takes to schedule has cut down from several hours a week to barely an hour a week. Less last second call outs because of work chat. And my staff loves having their schedules on their phones!

Vendor Response

by When I Work
on November 15, 2017

Hi there,

Thank you for leaving a review! It is great to hear When I Work has made your work life easier.

Reducing no shows is something we have put an emphasis on, so I am glad When I Work has been able to help your team with that.

You can organize how your staff members appear in the schedule! If you go to the employee list, there is a three dot icon to the left of each name. You can click this icon, then drag and drop to re-order.

Thanks again!

Matt

Easy effective and priced right!

Apr 16, 2018

Keith S.

Operations Manager

Construction, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This one actually works for construction contractors that have multiple projects/ locations. Easy to add a location with address and notify the employee of schedule and a link to the address/ map of schedule. Employees can see other employees working on the project and arrange to carpool. Templates, copy schedules. super easy and effective scheduling program.

Cons: Allow the employer more control over the employee settings and options. Allow disable of selecting preferred work hours, allow disabling request time off. Improve social platform, texting, messaging.

Overall: Daily, weekly scheduler that actually works and gets used!

Vendor Response

by When I Work
on April 18, 2018

Hi Keith,

Thanks for the review! We are happy to hear that When I Work is working well for your construction contractors and that you enjoy using the multiple schedules, job sites, templates and the copy schedule tools!

You're suggestions have been passed along to our team. If you do not want your employees to select their preferred work hours or submit time off requests you can turn off the availability and time off request features in the App Settings section of your account. If you have any additional questions feel free to reach out to us at support@wheniwork.com.

Thanks,

Adrian
When I Work Team

What a great bit of software

Dec 28, 2017

Verified Reviewer

Computer Software, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use

UI

Support

Employee communication and self-service

Overall our team has loved using When I Work and recently transferred over from another offering. It's easy to use, Love the use of roles and repeat schedules and time frames for roles. Good stuff

Cons: They push hard for upgrades and won't let you opt-out of such messaging. They also have do not have as robust of a schedule export/print and email feature as it lacks customization. They could also provide alternative sort options within the scheduler. A basic feature they still lack.

Overall: We use WiW for the weekly and daily scheduling of our distributed 24/7 support team. It allows us the ability to create repetitive schedules while leaving the flexibility for employees to input time off requests and set days they cannot work.

Vendor Response

by When I Work
on January 01, 2018

Hello!

Thank you for taking the time to review When I Work.

Glad to hear that your team is loving When I Work and are finding it easy to use.

I can see how further customization of our print and export features would be a cool feature. I am happy to pass along that feedback.

For sort options, are you referring to chronological sort? When I Work does not have a chronological sort feature but I wanted to let you know our team is looking into more sort features.

If you are referring to custom sort by name, When I Work does provide this option from the Employee page. You can select the schedule you wish to sort then click and drag employees into their new order.

I appreciate you taking the time to review When I Work and let us know your suggestions.
If you have any more suggestions please feel free to email us at support@wheniwork.com

Yours sincerely,
- Cara
When I Work team

Great Scheduling Software/Application

Jul 22, 2016

Lisa L.

Used the software for: 2+ years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I selected this app a few years ago due to it offering a 30 day free trial and being free to employees should I continue service (also no contracts with choice of low monthly or annual payments). I was impressed with the user-friendly interface and quick customer service responses that were understandable and thorough. I went from an impossible paper schedule that usually became outdated once printed/posted to a system that significantly reduced confusion and really enhanced trackable accountability.

Cons: In the app (used mostly by staff), shift notes go unnoticed/unread due to no indication a shift has a note. The computer version shows a bubble indicating a note, but the staff rarely or never accesses computer version. .

Recommendations to other buyers: Try the 30 free trial and work with staff to address any issues...usually a quick easy fix.

When I work is easy to use and has organized and streamlined our staffing process.

Nov 20, 2017

Laurie T.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: So easy to use and learn. I have used support several times and each time I get clear instructions on how to do what I need to do. Very helpful, step by step directions.

Cons: The only thing I don't like is that I cannot acknowledge shifts for my workers. Sometimes they have difficulty doing it from their phones and I am talking to them in person so I would like to acknowledge their shifts. I get that there is a point to making them do it but sometimes it is easier to do it on my computer. Having said that it is a very small issue.

Overall: Lots of time saved and better communication with staff.

Vendor Response

by When I Work
on November 21, 2017

Hi Laurie,

Thank you for writing this awesome review! It is great to hear how helpful When I Work has been for your coffee shop.

Our support team appreciates the kind words. Customer service is a staple of When I Work so I am glad you have had a good experience whenever questions came up.

If your team continues having trouble acknowledging their shifts, please email us at support@wheniwork.com so we can resolve the issue for you!

Happy Scheduling!

-Matt

An absolute must for any business!

Feb 20, 2018

Erik K.

Timing and Scoring

Entertainment, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: When I work is the easiest program I've ever used for scheduling. There are so many functions to this program that you can't go wrong. You can send texts, emails, and other various alerts to tell people what their shifts are and any updates or comments that go with it.

Cons: There is nothing I don't like about this program. It is so amazing! But if I have to be real picky about it I would say that it could add a copy and paste functionality to it for copying work schedules.

Vendor Response

by When I Work
on February 21, 2018

Hi Erik,

Thanks for the awesome review! We are happy to hear that When I Work is working well for you and your team! :)

Here are a few short cuts that can help you quickly copy the schedule; https://help.wheniwork.com/articles/saving-time-with-scheduling-shortcuts/ If you have any questions, please reach out to us at support@wheniwork.com!

Thanks,

Adrian
When I Work

Great program with lots of potential

Sep 05, 2018

Samantha R.

Member Experience Supervisor

Health, Wellness and Fitness, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: WIW has a great design and a lot of functionality. Some of my employees found it a little challenging to work with at first. but coming from a management perspective it was very useful. I liked being able to see in real time what my employees were requesting, and I REALLY like the chat feature where I can message everyone at once regarding a broad issue.

Cons: It was a little less user friendly at first than I expected, but nothing too bad and we got the hang of it fairly quickly.

Overall: This app made scheduling very easy and efficient. No more wasting time trying to pull up everyone's schedules and comparing them, trying to find something that works. Everything was there with this app. It took the guess work out of this aspect of my job!

Vendor Response

by When I Work
on September 08, 2018

Hi Samantha,

We are happy to hear that When I Work is working well for you and your team and that you love WorkChat! It sounds like you and your team have really gotten the hang of the app.

We are here if you ever need any help or have any questions on using the app. Feel free to reach out to us at support@wheniwork.com. We also have a help center with articles and screenshots that can help with training your team: help.wheniwork.com.

Thank you for your review!

All the best,

Megan

Very easy to use!

Nov 02, 2017

Kati M.

Concessions Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Self sufficient approach to letting my staff swap shifts and drop them. I really like being able to put our events on the annotation.

Cons: When you're listed as unavailable, you can't see the dropped shifts and few on my staff would like to just pick shifts up and not be scheduled on a regular basis.

Overall: Efficient way to schedule and keep track of how many were staffed for different events.

Vendor Response

by When I Work
on November 07, 2017

Hi Kati,

Thanks very much for taking the time to review When I Work! We are thrilled that you are finding the system to be easy to use and self-sufficient for your team.

To the other feedback with "unavailable" staff, these staff can still get alerts for shift Drops/Swaps even if they mark themselves as "unavailable". However, if the staff are already scheduled anytime during the block where the shift is being offered, then they would not see the shift request because this would be a double-book.

Can you reach out to us at support@wheniwork.com? We'd love to consult further to ensure your staff can see these shift opportunities.

Thanks again for your review and for choosing When I Work!

Best,
Sasha DeMarre

Great experience for large operation

Oct 04, 2018

Lisa D.

HR Director

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Pretty straight forward piece of software which was super easy to implement in a large operation. Overall, very happy with it and would recommend to anyone!

Pros: We implemented this software for a staff of 52 hourly employees and found it to be incredibly helpful as opposed to scheduling on excel. It was easy to drag and drop boxes between employees and see shift swaps. We also liked the easily accessible app - no more excuses! Overall, it simplified scheduling, making it much more accessible for our very large staff.

Cons: When initially setting up the difference office locations and shifts, it wasn't as easy to edit. However, with some practice, we developed our method and got into the swing. There may be an easier way when initially setting up the schedule, locations, and shifts.

When I Work Scheduling Software -- Very Slick and Efficient

Aug 19, 2014

Steve K.

Hospital & Health Care

Source: GetApp

5/5

Overall

Comments: Several months ago I set out to find a scheduling software that wouldn't bust my small business' budget and yet was intuitive and user friendly enough for an owner/operator like myself to use without pulling my hair out. I searched and searched all over the Web. Some programs had some of the features I liked but were cumbersome to use in other areas. For my home healthcare business, I needed something that would allow me to quickly and easily keep track of the schedules of our independent contractors who we connect with our clients. When I Work was the solution I was looking for. It's easy drag and drop graphic interface was simple and made sense to me, a novice, who had never used this type of software before. When I began to have problems with it (being a newbie, and also discovering a couple of bugs) the tech support team was extremely responsive and got right on my issues immediately. They always resolved them to my satisfaction and gave me straight forward, honest answers. If the program couldn't do something, they told me. They didn't try to sugar coat it with sales talk and hype. It is an honest to goodness, down to earth scheduling program that you will like using for any type of business that works with scheduling of staff. I am not the type who writes a lot of reviews on things, but when I find something I like to work with and that saves me time and money, I like to share that with my friends and associates. This is just such a product. I think once you try it you'll take the bait and buy it :-)

Pros: EASY to set up schedules and templates to help avoid redundancy
Color coding capability is nice, helps separate one client from another
Easy to use on my smart phone with available Android App
Drag and Drop capability is slick

Cons: Refers to workers as "employees" and my people are "independent contractors" (can't change this)
When I copy one week's schedule to the next, the program often copies other schedules I didn't ask it to copy, so I use Templates to do future schedules

This has made scheduling and requests so easy! Saves me so much time!

Dec 04, 2017

Mindi H.

Practice Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The ease of use and specific scheduling features. The drag and drop features and the copying of shifts or whole weeks is wonderful. I love that you can see any requests or availability right on the day you are scheduling.

Cons: I wish you could cleanly print a whole month. It doesn't print as nicely as a week or day. We have just enough staff for there to be a day where some people won't make it onto the month schedule when printed. It's really the only flaw! I have to export and create a word doc to see a full month and I don't want to split my team in half :/

Vendor Response

by When I Work
on December 05, 2017

Hello Mindi!

Thank you so much for your fabulous feedback!

I am glad to hear When I Work has helped make scheduling your employees so easy and that you enjoy the scheduler view has both availability and time off requests right where you want them.

I have passed along your thoughts about the print for Month View to our Product Team for further review.

Wish you and the team at RedStone Animal Hospital a wonderful day!
- Cara
When I Work Team

Great software that is very easy to use!

Oct 13, 2017

Aaron W.

CFO

Non-Profit Organization Management, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User-friendliness and clock-in/clock-out feature that is tied to the IP address of the location employees should be reporting to.

Cons: No PTO accrual. Integration w/ Quickbooks Online is not great with the payroll module. It does not split the hours into Regular, OT, and PTO categories. Makes the process still much of a manual lift when paying employees.

Overall: Better controls over time card monitoring, audit trail, and better PTO system then we were previously using.

Vendor Response

by When I Work
on October 16, 2017

Hey Aaron,

Thank you for leaving us a review! I am happy to hear that you are finding the software easy to use - especially for your staff clocking in and out.

Thank you for providing us with that feedback about PTO accrual and integration with QBO. We are always working on improving the functionality of our app and adding new tools as well so this feedback is very important to us.

Have an excellent day!

Good tool but a bit tough to navigate for a first time user

Sep 08, 2017

Lori H.

Owner

Entertainment, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love being able to instantly share schedules and schedule changes with employees on the corresponding app. I also really like the time clock tool that allows employees to clock in and out on a work station or their phone app. Very convenient. Text help was quick to reply during regular business hours. Reasonably priced for my business type.

Cons: I am a first time user of this type of program. I did not find the set up to be very intuitive. I also felt a bit overwhelmed by the barrage of email and text tip messages I received in the first few days. I think it would be much more effective to ask the client if they would like a one on one Q&A/setup tour to address the personal needs of the business rather than peppering tips hoping something applies to the situation/business. Also, my business operates only at night and on the weekends so that is when my employees and I have questions. Text support is not always available when I need them which can be very frustrating.

Overall: Easy schedule sharing and time tracking.

Vendor Response

by When I Work
on September 11, 2017

Hi Lori!

Thanks for leaving us a review! We are happy to hear that you are finding both the scheduler and time clock beneficial for your company.

We do always try to schedule one-on-one training sessions with our new customers, so I apologize that you did not receive that. Our Customer Care team does work extended hours on Live Chat, but if you are not able to reach them at that time you can always send in a ticket to support@wheniwork.com and they will get back to you as soon as they can.

Have a great day!

I love the service that When I Work provides!

Apr 28, 2018

Alex S.

Director

Education Management, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The accessibility! I am always on the go so having the notifications and the app right on my phone makes my life so much easier. I also like being able to pull documents such as the requests off as well as being able to send direct messaging to my staff.

Cons: It was hard to get used to at first just because it was a new system. But once I was able to get my questions answered and have some time to train, I thoroughly love this system!

Overall: Easily accessible and a way to keep in communication with all of my staff from just a click of a button.

Vendor Response

by When I Work
on May 02, 2018

Hi Alex,

I'm Marie, from the Customer Care team at When I Work.

Thanks for taking the time to write this awesome review!

We are happy to hear that you are loving the app and that the app and its notifications have made your life so much easier.

I'm glad we were there to answer your questions as you were learning the When I Work software.

If you have any more questions please don't hesitate to contact us at support@wheniwork.com

Cheers,
Marie

Easy to use. Very functional.

Nov 09, 2017

Tina D.

Pres

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Very easy to use even for a non techie person like me. All the employees appreciate being notified of their original schedule and any changes by text.

Cons: The only thing I can think of that I don't like about the software is it would be nice if it were less expensive. Also if we have really busy days and the employees need to clock in earlier it doesn't allow that.

Vendor Response

by When I Work
on November 13, 2017

Hi Tina,

Thanks for taking time to review the When I Work app! We really appreciate all the feedback.

It's wonderful to hear that you are finding the system easy to use - our product team tries their best to ensure that anyone can use the tool, even those that are not too techie :)

There is an option in the "App Settings" to allow staff to clock in "Anytime", which would help if you're busy and need more staff on the fly. We'd love to tell you more about this option to see if it would work for your business. Please email us at support@wheniwork.com so we can advise further.

Thanks again for your review, and also for choosing When I Work!

Best,
Sasha

Best Scheduling Tool

Mar 29, 2018

Ross D.

Owner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love that I can add multiple locations and select which employees should be able to be scheduled at each location so I can bounce from one location to another and see if I already have them scheduled at another store, and total hours scheduled at all locations. It's also a real plus to have employees be able to log in and block out times, or days they can't work or submit requests for time off. They can also put shifts up for someone else to take. Saves me so much time when someone is sick or calls out.

Cons: I have not had any issues with using and I have been using for over a year. So as of now, I have no cons currently. Sorry to disappoint!

Vendor Response

by When I Work
on April 03, 2018

Hi Ross,

Thanks for the awesome review! We are happy to hear that When I Work is working well for you and your team and that you are enjoying the multiple schedules, time off, and availability features! :)

Thanks,

Adrian
When I Work Team

This is the best app for scheduling

Mar 09, 2018

Verified Reviewer

51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I love that it automatically syncs with my phone calendar. I don't have to worry about forgetting shifts because it reminds me with plenty of time. It's easy to trade shifts and talk to coworkers without exchanging phone numbers. I like how simple it is to say which days/times you're available and if you have preference on some shifts. Overall this is a great, great value.

Cons: The group chats can be a total pain, but thankfully you can adjust notification settings. It can sometimes be difficult to manage the schedule based on how the admins have pay periods set up, but once you get used to it, it isn't anything more than inconvenient.

Vendor Response

by When I Work
on March 12, 2018

Hello,

Thanks for taking the time to review our app. We are happy to hear that When I Work is working well for you and you team and that you are enjoying the calendar sync and shift swap/drop and availability features.

If you have any questions about using When I Work and viewing your schedule or if you run into any trouble with the WorkChat feature, please reach out to us at support@wheniwork.com. We are happy to help!

Thanks,

Adrian
When I Work

When I Work has completely transformed the way we handle time and attendance for the better!

Oct 12, 2017

Tommy H.

Regional Manager

Recreational Facilities and Services, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to use for both management and staff! It removes the headaches caused by countless headaches and all paper trails. It also gives our staff a sense of accountability for their own hours and shifts.

Cons: I think the functionality is great. I just wish that it was a little more customizable for our exact needs.

Overall: Time saving!

Vendor Response

by When I Work
on November 02, 2017

Hi Tommy,

Thanks so much for your review! We are thrilled to hear that When I Work has made a positive impact on your team's time clock & attendance needs.

It's wonderful to hear that the app has been easy to use, and also a way to get rid of all the paper!

If you think of some ideas of how we can improve the system that would fit your specific use case more, please send your thoughts our way to support@wheniwork.com. We'd love to share these with our staff.

Thanks!

I wouldn't start a company without it.

Oct 12, 2017

Nick V.

Chief Poperating Officer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Gives me a heads up on my scheduling and integrates easily with my payroll software and other apps. Because of the iPhone integration, I'm able to keep an eye on when employees are working and where as well as when they forget to clock in or out. I can instantly find out who scheduled to work each day and send them reminders as well as open shifts that need to be filled.

Cons: There's nothing I don't like about it, but I do wish there was a task management feature. I would love to be able to assign a complete a task list that would prevent them from clocking out until it was done.

Vendor Response

by When I Work
on October 16, 2017

Hi Nick!

Thanks for leaving us a review! That is so awesome to hear that you wouldn't start a company without When I Work - we love that.

Thank you for that feedback about task management. This is something we've heard from quite a few customers and will hopefully be adding to our software in the future!

Have an awesome day!

Been using it for 4 years and they continue to add new features to make it easier to use.

Jul 02, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Text and email alerts for schedules and shifts. Ease of use when scheduling with ability to copy, drag and drop. Monthly, weekly and daily views allow for different types of planning.

Cons: Unable, so far, to schedule in the monthly view. Inability to log in and only see my location, whithout choosing it each time.

Overall: Quick scheduling and easy editing with immediate notification to employees of posted schedules and changes.

Vendor Response

by When I Work
on July 04, 2018

Hello,

I'm Marie with the Customer Care team at When I Work.

We appreciate you taking the time to review our app. We are glad to hear your are enjoying the scheduling shortcuts when creating your schedules.

If you'd like further troubleshooting with your schedules, please reach out to us at support@wheniwork.com. We are here to help!

Cheers,
Marie

The "heads-up" scheduling all HRIS systems lack

Jul 04, 2016

Kenneth K.

Chief Operating Officer

Internet, 51-200 employees

Used the software for: 6-12 months

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: In many companies, scheduling is critical to operations. Whether it's the tech sector or quick service food, ensuring you have the right people scheduled at the right time is critical to maintaining the optimal customer experience. Unfortunately, the all-in-one systems that exist in the HRIS arena today ALL lack highly intuitive and full-featured scheduling systems. Sure, there are plenty that have all necessary features but come at the expense of ease of use which, in the end, leads to less than optimal use. Enter When I Work, a scheduling first platform that is borderline enjoyable to use and makes the scheduling task for individual team leaders a breeze in our customer service and fulfillment operations. It's simple to identify needs by skill set or expertise when building a schedule or finding replacements for staff that will be out of the office. Integration with third party platforms such as payroll and accounting systems leaves much to be desired but functionality and ease of use comes first and that's where When I Work excels. User engagement is high with intuitive and easy to use mobile apps and location based clock-in is much preferred to IP restrictions.

Pros: Intuitive web based user interface
Mobile apps that staff actually use
Heads-up alerts for possible attendance issues
Single system for scheduling and time clocks
Excels in all the scheduling & T&A features where HRIS systems fail

Cons: Third party integration leaves much to be desired (payroll sync with the majors, accounting uploads)
Service interruptions seem to happen more often than would be desirable (but are always very short)

When I Work has been instrumental in improving our work scheduling and tracking employee hours.

Oct 25, 2017

Verified Reviewer

Real Estate, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: What we like best about the software is the ease of use. Employees can see and take shifts and we can manage hours for payroll through it. It has saved us countless hours of stress and has made our entire system flow more efficiently.

Cons: We need a search feature for job sites within the schedule. We work on different sites and sometimes we need to track or find a shift by job site.

Vendor Response

by When I Work
on October 26, 2017

Hi there!

Thanks so much for leaving a review! It is great to hear that you are finding the software super easy to use and that it has saved you hours of stress. As a business owner that's definitely the last thing you need!

There is a way you can filter by Job Sites within the schedule. By clicking on a specific Job Site in the lower left hand corner of the schedule, the schedule will filter to only show those shifts attached to that specific site.

Thank you once again for your review - please continue to provide us with feedback such as this! Have a great day.

When I Work allows staff to specify their availability, request time off, and view upcoming shifts.

Jul 26, 2018

Amy S.

President

Consumer Services, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When I Work allows staff to communicate their availability, specify their shift preferences, request time off, and view their upcoming shifts.

The company can use the Schedule fearure to plan the week and publish the schedule when it's ready.

Cons: Employees have the ability to change their availability at their own discretion, without management approval. They often do this rather than request time off, which does require approval.

Overall: The software allows me to plan ahead and send projected schedules to staff, view availability for a given day, track requests for time off, and give staff a way to acknowledge their shifts, which promotes accountability.

Vendor Response

by When I Work
on July 31, 2018

Hello Amy,

Thanks for taking time out of your day to write your review.

I agree that the increased communication with availability preferences and time off makes planning your schedule so much easier.

While employees can change their preferences at any time, I wanted to let you know there is a way to disable employees from having access to edit this feature any more. Here's our guide about this:
https://help.wheniwork.com/articles/app-settings-computer/#availability

If you have further questions regarding the process, please email our Customer Care team at support@wheniwork.com. They are happy to help with the availability feature.

Thanks again for the review!
Sincerely,
Cara
- When I Work

When I work has made my life much easier

Nov 02, 2017

Ryan B.

Franchise Owner

Consumer Services, 201-500 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Pros: I love how easy it's made my scheduling and payroll. I highly recommend it to anyone that owns a business!!

Cons: I don't like that the customer service is chat based only. I wish I could actually talk to people at times. It would speed up the process

Vendor Response

by When I Work
on November 04, 2017

Hi Ryan,

Thank you so much for your review!

We are happy to hear that When I Work has made your life easier. It's great to hear that the daunting process of scheduling and payroll has been made easy - we are glad to be a part of Wow 1 Day Painting!

Additionally, thanks for sharing your feedback on the customer support. Our team has tried to document as much as possible on the Help Center (help.wheniwork.com) to make this as self-service as possible, and we know that chat/email can help when you get stuck. Nonetheless, I'd like to share this feedback with our team when we are able to support the bandwidth for phone support. In the meantime, we do offer Professional Services that include 1:1 phone time with our Customer Success team to help with account implementation, manager training, etc. Reach out at support@wheniwork.com if you have any questions about that.

Thanks again for choosing When I Work!

Best,
Sasha DeMarre

When I Work for small business

Sep 17, 2018

Verified Reviewer

Architecture & Planning, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to build a schedule with this software. For our company, schedules vary day to day, and it is vital that we are able to communicate specific details to the crew members about what each day will entail. This software allows us a way to do that. Our guys like it to - it's easy for them to check their schedules.

Cons: There isn't much that we don't like about this software. It works great for us and our needs.

Vendor Response

by When I Work
on September 26, 2018

Hello!

Marie here with the Customer Care team at When I Work. Thanks for the great review!

We are glad to hear the software is working well for your company and you find it easy to build your schedule.

If any questions come up, we are here to help at support@wheniwork.com.

Cheers,
Marie

Five years and five stars!

Oct 25, 2017

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: WIW is incredibly easy to use. The app is fantastic and the desktop version allows a bird's eye view of an entire week, which is phenomenal! So much easier to read compared to Google Calendar or the many schedulers based upon it.

Cons: The GPS feature can be a little wonky, depending upon location. Also, I really really really wish there was a client-facing side for folks who use WIW to schedule client requests.

Overall: WhenIWork is beyond easy to use. The setup is simple, employee on-boarding is easy, scheduling is a breeze and timecards are quickly completed.

Vendor Response

by When I Work
on October 26, 2017

Hi there!

5 years?! Wow - that is awesome. :) Thanks for being with us since the very beginning! We look forward to continuing to grow with you and your business.

Have a great day!

Changed my life

Nov 02, 2017

Emily O.

Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is so easy to use and great for any business. It cut down so much time in our daily tasks bc everything is done online and is sent to all employees via the app, AMAZING!

Cons: Would like additional functionality to pull reports and to be able to set up OT standards by state.

Vendor Response

by When I Work
on November 07, 2017

Hi Emily,

Thanks so much for your review! What wonderful feedback to hear that When I Work has been easy to use and helpful for the full team!

We would love to learn more about the additional reports that would be valuable to your team as well as the various OT standards by state. Can you send over some more details to support@wheniwork.com so we can collaborate and share your ideas with our developers?

Thanks again for your review and for choosing When I Work!

-Sasha DeMarre

Good scheduling tool for visualization

Dec 06, 2017

Verified Reviewer

Food & Beverages, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This tool is great and helps you see how much you are spending on payroll and can let you customize roles. Very helpful for a business that has employees in various places and with mobile options.

Cons: The ecosystem isn't always as smooth or as intuitive as it could be. For some scheduling tasks it seems like you have to make a lot of extra clicks to get a job done.

Overall: scheduling and communication

Vendor Response

by When I Work
on December 07, 2017

Hello!

Thank you for writing your review!

It is great to hear you are finding the payroll and position features to be very helpful for scheduling your team!

We here at When I Work are always looking for ways to make the app even better. If there is a particular scheduling task that you are not finding as easy as you'd like, please let us know by reaching out to our Customer Care team at support@wheniwork.com. They're happy to pass along your feedback!

Thanks again for your time in reviewing us.
Have an excellent day!
- Cara
When I Work Team

I fell in love with "When I Work," and all of the inclusive features and ease of access!

Oct 13, 2017

Michael M.

Human Resources Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love that it just keeps getting better and better with time. The added features and benefits are awesome and extremely useful.

Cons: The only thing I wish is that employee time off that has been used, would be tracked and easily accessible.

Overall: Managing employee time sheets and also being able to copy previous weeks when there are no team member requests, and even when there are, it is still completely easy and user-friendly to manage.

Vendor Response

by When I Work
on October 16, 2017

Hey Michael!

Thanks so much for leaving us a review! We really do appreciate all the great things that you have to say about When I Work.

Thank you for that feedback about the time off request tool - this is definitely something we are considering improving within our product.

Have an awesome day and thank you for being a When I Work champion. :)

A good option for timecards and schedule.

Aug 31, 2017

ellen k.

owner

Retail, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: My employees can use the app to get alerts and check their schedules. Employees can swap shifts with my approval. The time card is integrated into the schedule app. It is somewhat easy to use. We have used this software for about 2 years. When we first started with them there were not a lot of options out there. And it served its purpose. Our employees seem to like using it.

Cons: There are several cons. I think the price is too high for what you get. Trying to process the time cards is very cumbersome and not very easy to understand. We run 24 hours a day and this software is not well suited to a 24 hour clock. Overall I spend too much time trying to understand how to use the time clock - punch in/out- and it is really frustrating. Also- their customer support is really pretty horrible. There is not a way to call someone and you have to submit an email to support and it can take them a bit to get back to you. Issues with time cards are things you want an answer for right away and they do not offer a quick response. Also- you really have to use a desk top to process the time cards and it does not function so well with google chrome- I think safari works better- but I prefer to use chrome. There are glitches with it that are just frustrating.

Overall: Initially it was a good solution for employee scheduling. We added the time clock after about 8 months and it has served its purpose. It allowed us to not use a google doc to schedule employees. It is a a good scheduler but not as great of a time clock.

Vendor Response

by When I Work
on September 05, 2017

Hi Ellen!

Thanks for writing us a review! We appreciate the feedback you provided to us. I am happy to hear that you are finding the scheduler helpful. I am, however, bummed to hear that you have had difficulty contacting our support teams. You always have access to live chat within your account, simply by clicking on the chat bubble within the green toolbar. If additional training on the Attendance tool is something you would like, please just let our support teams know and we would be more than happy to provide you with that.

We strive to provide the highest level of support to our customers and we hope that we can meet your expectations moving forward.

Pros: Looks slick, appears to offer a lot (which it does, at a cost, see below...)
Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Cons: 1. Pricing Practices
The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it.
Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but...
...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up.
And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top.
But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't.
I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived.
2. App Reliability
Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary.
3. Limited Integrations
A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either.
The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time.
Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule.
So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some.
And that, really, is sad.
The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

Vendor Response

by When I Work
on April 10, 2017

Hi there,

Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review.

As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers.

We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner.

Have a nice day,
Customer Success @ When I Work

Features/Functionality

Nov 03, 2016

Todd G.

CEO

Hospital & Health Care, 11-50 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Customer service and the ease of the program.

Cons: When selecting on multiple locations it would be nice to only see the employees that are given rights to that location along with the ones who have hours scheduled. Currently if anyone is give rights to that location you see them on the schedule. That creates a very messy and hard to read screen. It would be nice to only see the ones that are currently scheduled to reduce the clutter.

Overall: I love the program and it's a great asset to my company. As my company grows this program will be able to grow with it. Under features and functionality I only rated it 4 stars, because I feel that it's missing one feature. That one feature is being able to record no call/no shows, excused or unexcused absences. Being able to list why they didn't know up is also vitally important. Also being able to run a report on that information would be vitally as important. Being able to record/document this information is very important in a human resource aspect. I have notice that this functionality is offered in a lot of other scheduling programs. On a side note, the customer service I have received this far is excellent and I love the convenience of that chat window and how fast the response time is. I am excited to see where hopefully the near future takes this program. Keep up the great work.

Recommendations to other buyers: I have shared some thoughts about the software and what I feel would make it better several times. I have more suggestions, but being able to record excused and unexcused absences, especially form the dashboard would be a huge benefit to it's users.

When I Work

Sep 17, 2018

Irmita T.

CSR

Health, Wellness and Fitness, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that I can send my shifts directly to the person who is taking it. I also like being able to request time off without having to go talk to my manager, everything is done via when I work.

Cons: I don't think there is anything I don't like about When I Work...so far I've had no issues at all.

Overall: Overall I like using when I work, it's easy to check my schedule and make any needed changes.

Vendor Response

by When I Work
on September 26, 2018

Hi Irmita,

Marie here with the Customer Care team. Thanks for taking the time to review the When I Work app!

We are glad to hear you are enjoying the ability to swap/drop shifts and request time off. We also love hearing how easy it is to check your schedule.

Let us know if you ever have any questions!

Cheers,
Marie

Easy to use, has lots of functions

Nov 10, 2017

Mallory P.

Education Coordinator

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use for creating and sharing shifts to employees. Colour coding is great. Notifications are great. Also, support team is already really helpful

Cons: Difficult to copy individual shifts from week to week; no way for staff to see who is on their shift with them unless they can see the entire position; mobile version is not great

Overall: replaced excel sheets

Vendor Response

by When I Work
on November 14, 2017

Hey Mallory!

Thanks so much for leaving a review. :) I'm happy to hear you're enjoying the app. Our support team does rock!

You do have the option of copying individual shifts week after week by using our repeating shifts tool. Here is an article that walks through that:https://help.wheniwork.com/articles/setting-up-repeating-shifts-computer/.

If you ever do have any questions about whether a certain tool exists, please don't hesitate to reach out to our Customer Care team. They can be contacted at support@wheniwork.com.

Have a great day!

Excellent Product

Sep 09, 2018

Holley D.

Guest Relations Coordinator

Hospitality, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the communication aspect of it. It is so easy to send emails and keep everybody connected.

Cons: Every now and then there will be an update that makes it very hard to click and move shifts around. After this last update I can no longer copy shifts and move them around.

Overall: Great! I cannot imagine going back to a place where we send out schedules through excel.

Vendor Response

by When I Work
on September 13, 2018

Hey there Holley-

Thanks for leaving us such a detailed review! We appreciate hearing from you!

If you are still running into trouble moving and copying shifts, feel free to reach out to our Customer Care team at support@wheniwork.com. They will be more than happy to help look into this with you!

Thanks again!

All the best,
Kara

This review is of the UNPAID features

Aug 08, 2018

Breanna P.

Photographer/Graphic Artist

Photography, Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When I Work allows for easy access to the entire team's schedule, and is generally fairly easy to use. I liked that the app would send requests to your supervisor to approve shift changes with coworkers. My favourite aspect of this software, however, would have to be the "drop shift" option-- this would allow coworkers to view shifts available for pickup and choose to take on extra hours if desired.

Cons: Some of the more impressive features were paid features. Also, the layout (when used in 2017) was a little bit odd for the listing of employee shifts.

Overall: It was quite good for a free app, but the experience can definitely be improved with the addition of paid features.

Vendor Response

by When I Work
on August 27, 2018

Hi Breanna,

We are happy to hear that When I Work is working well for you and your team and that you enjoy the request and shift drop features.

We recently released an update to the schedule view in When I Work. Check it out and feel free to reach out to us at support@wheniwork.com if you have any questions!

Thanks,

Adrian

Manager's Perspective

Apr 17, 2017

Lydia L.

Waitress Manager

Food Production, 51-200 employees

Used the software for: 1-2 years

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We had about 100 employees signed up for When I Work at a time. We had 4 different groups of employees(servers, bartenders, kitchen, and security) that were all signed up for the same account but were placed in different locations. This worked out great because the managers could see all of the schedules and if we had employees that worked in multiple locations it was easy for them to be added to both.

Pros: Their customer service reps are very willing to work with you to set up your account and answer all of your questions afterward.
It's very easy to use and easy to show employees how to work their accounts.
Employees can also put what shifts they prefer to work and ask off in the app.

Cons: Harder to make the schedule from a cell phone. I would recommend using a computer if you have a lot of employees.
We didn't use the chat function on the app at all.

Great software for my small business

Dec 08, 2018

Verified Reviewer

Consumer Electronics, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This software is intuitive and does everything I need it to do and more. My staff likes it as well. You can decide whether your staff can clock in on their mobile device, or if they can only clock in from one device at work. Staff can request time off, switch shifts, and enter their preferred hours. I can export payroll easily.

Cons: It took a bit of time to figure out how to export the right way, but that was probably more my problem than the software's!

Overall: All of my employees are part time (we are only open on the weekends) and I need to be sure every position is covered on every shift. When I work allows me to label and color code the different positions so I can see at a glance that everything is filled, or not. I love that employees can enter or request their time off, so I don't have to try to remember.

Perfect solution for easy shift scheduling

Jul 06, 2018

Jordan R.

Owner

Apparel & Fashion, Self-employed

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easier to use than competitors, it has a great user interface, the ability to alert employees when schedules change, you can add details to the shift ie. position or location as opposed to just a time. It also has great general details about the business like number of hours scheduled, even wages and other costs, breakdown by position etc.

Cons: Personally can't think of any cons, I've used a regular spreadsheet before, then another scheduling software before When I Work, and this is by far the best tool I've found for that. Would never go back, it does exactly as I need.

Overall: It freed up massive amounts of time that I had previously spent on mundane tasks trying to figure out where and when to schedule people in spreadsheets. Scheduling is now a breeze

Vendor Response

by When I Work
on July 10, 2018

Hi Jordan,

I'm Jenny from the Customer Care team at When I Work.

Thanks for the great review! We are happy to hear When I Work has made creating and managing your schedule a breeze!

We really appreciate hearing about your experience and how much time the app is saving you! Feel free to reach out to us by email at support@wheniwork.com with any questions or suggestions on how else we can improve your experience. We would be happy to help!

Happy Scheduling,
Jenny

My own schedule as well as my staffs changes constantly. When I work keeps me updated of changes.

Sep 05, 2017

Timothy H.

Assistant Manager

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It saves our company time/money. Our office manager used to do scheduling manually. Our tour business depends on weather, so when a tour is cancelled it affects our scheduling off staff as well. WhenIWork makes the changes go very smoothly. I also like getting notifications.

Cons: There are a few features that aren't necessarily intuitive. I'm sure they have an instructional video or something but I couldn't be bothered to watch it.

Vendor Response

by When I Work
on September 06, 2017

Hey Timothy!

Thanks for leaving us a review! We are glad to hear that you are enjoying using the software and finding it easy to use for the most part. If you ever do have questions about a tool that you maybe don't find very intuitive, we have a fantastic Customer Care team that is super speedy at responding to customer inquiries! They can be reached at support@wheniwork.com.

Have a great day!

Simplifying my job of scheduling my staff

Jun 30, 2016

Daniel D.

Director of Operations

Food Production

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

4.5
/
5

Ease of Use

4.5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The platform is easy to use for both employee's and employers. Well laid-out schedule which is easy to read and understand. Important functionality has been included such as employee PTO requests or shift swops, shift reminders and a free easy to use smart phone app for everyone to have immediate access to their schedule. Color coding all shifts and positions helps to easily visualize the whole schedule at once. Shifts are easily transferrable from one employee to another by drag and drop.

Cons: That some of the tools are out of my reach because they are only valid for the more expensive packages. Which is understandable because I am only paying for the cheapest package right now and there need to be benefits to buying bigger packages.

Recommendations to other buyers: Give it a try! They offer a free trial, no obligations. Create multiple positions and shift blocks with varaious employees, each with their unique color. The calendar schedule, with easy interchange between "daily" and "weekly" views will show the spread of scheduled shifts that is easy to read and manage.

Simple, straight forward, and great customer service.

Oct 12, 2017

Thomas D.

Franchise Partner

Consumer Services, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Loved it from day one. Very scalable and worth every penny. You can use part or all of their services. Plus if you have any questions or issues, their customer service is like no other.

Cons: Worth every penny...just a lot of pennies. I wish the group chats were easy to control on adding or removing people. Also, you can't delete the group chats, and they end up getting a bit cumbersome. With all of that said. Can't complain.

Overall: Everything I needed and some

Vendor Response

by When I Work
on October 16, 2017

Hey Thomas!

Thank you for leaving us a review and providing such great feedback! I am happy that you are finding When I Work worth every penny - even though it may be lots of pennies!

We are most definitely working on making updates to WorkChat so that it's easier for you to add and remove people from chats and delete them as well!

I hope you have an excellent day!

Simple and Intuitive

Oct 19, 2017

Sarah S.

ITM

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Its simple and visually based. I love how easy it is for my staff to use and understand. It has been easy for my staff ranging in age and tech competency.

Cons: Sometimes little glitches pop up and take a while to get sorted out. I'd like a few more output methods(print options by site) as well as a way to tie some of the shifts together.

Vendor Response

by When I Work
on October 25, 2017

Hi Sarah,

Thank you for your review - this is great feedback! We are glad that you and your staff are finding When I Work to be easy to use.

We appreciate your patience as we work out glitches, and your feedback helps us stay on top of these things.

We'd love to collaborate with you further if you have some more feedback in regards to more custom print options, and the ability to tie shifts together is intriguing too. Email us at support@wheniwork.com and we'd like to share with our teams.

Thanks again!

Best scheduling resource I've used

Jul 24, 2018

Mariam A.

Technician

Medical Practice, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This app makes it super easy to clock in and out of work. You can also go in and edit any times that you forgot to clock in or clocked in/out late for some reason. That layout makes it easy to see your schedule and you can also see who else is scheduled and in what position. You can also request PTO and time off and indicate whether it's paid or unpaid and add notes to your request. It's just an overall really great resource to have for any type of business.

Cons: The only con would be that if you have your location services on, it will create a flag if you're not a specific location of your workplace when you clock in or out. That can easily be avoided by turning off the location service on that app though.

Amazing! Abosolutely a breeze to learn to use and seamless for scheduling and maintaining group conv

Nov 21, 2017

Joseph G.

Store Manager

Retail, 5001-10,000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It allows all of my employees to know their schedules and changes in real-time without needing phone calls or visits inside to "take pictures" of those old paper schedules. Time OFF is an ease to schedule and maintain and Workchat has brought us all closer together!

Cons: There are some missing functions I wish it had, like being able to put Time OFF in and having those hours show up on the schedule as time worked when it is submitted with hours attached.

Vendor Response

by When I Work
on November 22, 2017

Hi Joseph,

Thank you for taking the time to write this awesome review! We are happy to hear When I Work has played a part in bringing your team closer together.

I will pass your feedback along to our product team. If you run into other features that may be helpful, don't hesitate to email us at support@wheniwork.com

Have a great day!

Matt

quick, efficient, and easy

Aug 01, 2018

Verified Reviewer

Accounting

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I am a pretty unscheduled worker that can work at any time of the day. It is nice to put in the hours manually and not have to go through some service or tell your employer.

Cons: The mobile app lacks compared to the online version. The app can be glitchy and force me to restart.

Vendor Response

by When I Work
on August 06, 2018

Hi there!

Thank you for writing a review.

I'm happy to hear that it's nice for you to be able to add your hours manually.

I'm sorry to hear about what you are experiencing on the app. If you uninstall the app, restart your phone, and reinstall the app, this can update the app and clear any corrupt data that could be causing the app to have increased loading times or cause the app to need to be restarted.

Thanks again for your feedback! If you have any questions don't hesitate to email us at support@wheniwork.com.

Sincerely,
Megan
- When I Work Team

When I Work has made scheduling much easier.

May 09, 2018

Caroline P.

Interpretation Coordinator

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I can See all of my staff in one area and can use tools like creating templates or copying a week. I can Have different schedules for the different areas where I work

Cons: There are some things When I work does That add extra unnecessary steps. It also can be slow when you have lots of users.

Vendor Response

by When I Work
on May 15, 2018

Hello Caroline,

Thanks for taking time out of your busy day to write a review of the When I Work app.

Wonderful to hear you enjoy the schedule templates and copy previous week features.

I wanted to let you know that improving the speed of our software is one of our team's highest priorities. We are working on a big release in improving performance for large accounts so please keep an eye out for more communication on that.

If you have any questions don't hesitate to contact us support@wheniwork.com

Sincerely,
Cara
- When I Work Team

A great product, never have an issue using any part of it!

Nov 03, 2017

Sara J.

Accounting/Payroll

Sports, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of everything - viewing scheduled time, actual punch-in's, even budgeting! It is easy to make changes and the chat support is a great feature I have used numerous times.

Overall: Real time punch in/out for employees, keeping tabs on our payroll budget costs which is helpful when scheduling out the work week.

Vendor Response

by When I Work
on November 07, 2017

Hi Sara,

Thank you so much for your review!

This is great to hear that you have found When I Work easy to use and have no complaints so far! We couldn't ask for anything better for you. Our Customer Care team is thrilled that you enjoy using live chat as they are always happy to help to make scheduling as easy as possible.

Thanks again for your time in reviewing the app. We are glad to be a part of your labor management processes to better streamline and capture schedule and time clock data to manage the teams more effectively.

Best,
Sasha DeMarre

Great Free Team Scheduling App

Oct 12, 2018

Samantha T.

Remote Worker

Outsourcing/Offshoring, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Best thing about When I Work is that it's free for up to 75 users, so for small businesses like ours, it's just perfect. The features are pretty basic, such as allowing each user/employee to enter their preferred work schedule so you can make sure there are enough people during peak hours, or as needed. The interface is very clean and easy to use, and the mobile app works just as well.

Cons: Nothing to hate, it's free, and if you need something more robust, you can always upgrade to the paid version for the other features.

Overall: When I work is a time saver, that's for sure!

Vendor Response

by When I Work
on October 28, 2018

Hi Samantha,

Thanks for taking the time to leave us a review! We are happy to hear that the free version is working well for you and your team! :)

Cheers,

Adrian
When I Work

Let's mme easily pick up jobs...if I can grab them first.

Oct 09, 2018

Nic G.

Musician

Events Services, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I am only a user from the employee side of things, WhenIWork makes it easy to pick up shifts and get details about each job I am assigned. I love how easy it is to let my manager know days I need off and which days I would prefer to work.

Cons: The only downside is that the jobs are a first come-first servem Meaning when a job gets sent out, whoever grabs accepts it first gets it. This feature has left me without work multiple times. I'm not sure how it would be done, but I wish jobs could be assigned to employees individually so everyone got a fair shot.

Vendor Response

by When I Work
on October 28, 2018

Hi Nic,

We are happy to hear that When I Work that When I Work is working well for you and that you are enjoying the scheduling and time off and availability features! :)

It sounds like your employer uses the OpenShift feature to offer shifts on a first come first serve basis. If they are having trouble with coverage, they could send out OpenShift reminders or assign shifts directly to employees and use the shift swap/drop feature if an employee cannot work an assigned shift. If you or your employer have any questions about this, please reach out to us at support@wheniwork.com! We are happy to help!

Cheers,

Adrian
When I Work

I really, really enjoy this scheduling tool.

Feb 22, 2018

Verified Reviewer

Retail

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This app makes it extremely easy to swap your work shifts with other employees if they're interested. In addition, the app allows employees to painlessly request time off from their employers. A notification is automatically sent to the employer so that the employer can approve the request.

Cons: I don't find this app to be as useful on Android platforms as it is on IOS platforms. Sometimes, the system is a little too slow when it comes to locating my GPS location.

Overall: I am able to view any schedule changes on the go and I can easily switch my schedule or request any time off.

Vendor Response

by When I Work
on February 23, 2018

Hi,

Thanks for taking the time to review our app. We are happy to hear that the swap/drop and time off request features are working well for you and your team!

Our team is prioritizing consistency and parity between our web and mobile apps. We recommend making sure that you have the most updated version of the mobile app for the latest enhancements we have made.

Thanks,

Adrian
When I Work

It has worked well for us.

Feb 21, 2018

Tabatha G.

Program supervisor

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

1
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The location feature makes it easier to keep track of when employees actually are ready to work. Also the push notifications are nice to remind employees to sign in if they have forgotten.

Cons: Customer service has not been helpful. It is difficult to get in touch with them and they do not return emails very quickly. Also, this doesn't work well with Android phones.

Overall: Easy of use for employees. It also is great for payroll and figuring out hours.

Vendor Response

by When I Work
on February 22, 2018

Hi Tabatha,

Thank you for your feedback. We are glad to hear that you are enjoying the timeclock features in When I Work.

We definitely want to improve your experience, so if there are any specific issues you are encountering, or questions you have please reach out to us at support@wheniwork.com or via live chat.

All the best,

Adrian
When I Work

When I Work has been an excellent tool to make scheduling easier within my company.

Jul 13, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love all the many features that When I Work has to offer. I greatly appreciate the Workchat tool that allows me to communicate with employees throughout the company. I also really like the many functions available when creating a schedule, particularly that you can simply copy previous weeks to a new week, and that you can create shift templates which you can use for future schedules.

Cons: When I Work is takes quite a bit of training to learn since there are so many aspects to it. Often, this can make the scheduling seem daunting and a little intimidating.

Overall: It has been. A great tool for communicating with employees and keeping schedules clear and simple to understand and change.

Vendor Response

by When I Work
on July 13, 2018

Hi There,

My name is Jenny from the Customer Care team at When I Work.

Thanks for your nice feedback! We appreciate hearing that When I Work has made scheduling easier for you! We are glad to hear the WorkChat and scheduling shortcut features have been useful to your business!

If you or your employees ever need assistance with training or have questions, feel free to reach out to us at support@wheniwork.com. We are always happy to help!

Happy Scheduling,
Jenny

Changed my life!

Oct 25, 2017

Shonte R.

Manager

Food & Beverages, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I can repeat shifts and complete a schedule in a few minutes instead of hours upon hours. Adding and deleting employees is as simple as a click of a button. The shift reminders for all my employees is amazing and it helps to keep people on track and on time. No more confusing notes of time off requests. Each user controls there own personal time off requests and swap with others if need be.

Vendor Response

by When I Work
on October 26, 2017

Hi Shonte!

Thank you for leaving us such a wonderful review! It is so great to hear of all the tools you are finding helpful in speeding up your scheduling process and keeping confusion amongst you and your employees at a minimum.

Continue to spread the good word about When I Work. Have a great day. :)

Allowed us to grow without the pain

Oct 25, 2017

Clayton J.

Wielder of the Flame

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Multiple locations make it easy to schedule multiple people in multiple food trucks. Everyone works in all of the locations, and they are available to all.

Cons: I would like to have all of the locations available at the same time, so we could move people's shifts from one location to another. Only reason it is not a full 5-star review.

Overall: Clarity for all employees. App for all employees. Easy to find locations/job sites.

Vendor Response

by When I Work
on October 26, 2017

Hey Clayton!

Thank you for leaving a review! That is so great to hear that When I Work helped your company grow without any growing pains.

That is some great feedback about our multiple locations tool. I can see why that would be valuable. I will make sure to pass this onto the appropriate teams here.

Continue to spread the good work about When I Work. Have a great day. :)

Incredible Customer Service

Dec 05, 2018

Kelly C.

Practice Manager

Veterinary, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The customer service and support has been fantastic. Everyone from intial setup and launch to billing. It honestly has been remarkable. I love the flexibility of both desktop and app utilization both for the person creating the schedules and the users.

Cons: Due to how we schedule, it took some creative problem solving to customize it to our needs, but customer support was there to help. I would like to see an easy way to print the schedule for the department. We export it to excel and make some modifications to make it work for us.

Overall: I love it! It's been a game changer for a small company with continued growth. As our number of employees increased so did the challenges of managing a schedule in-house exclusively.

Easy to use, great clear navigation, other employees were able to use with ease.

Apr 05, 2018

Stacey T.

Manager Designer

Design, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's kept simple and easy to understand to use. To change settings for certain employees is easy and other employees have used the app easily logging from their own devoice or the one from work.

Cons: The only flaw we have experienced is when the location/gps is on for clock in and out it will state employee is not at the correct location when they are at work.

Vendor Response

by When I Work
on April 10, 2018

Hey there Stacey!

Thanks for taking the time to leave us a review!

We are happy to hear that When I Work helps make scheduling easier for you and your team.

If you find that your users are running into trouble clocking in, have them reach out to our Customer Care team at support@wheniwork.com and we will help them with whatever issues they are experiencing.

Sincerely,
Kara
-When I Work

Thank you for telling me when I come to work late

Jun 13, 2018

Daniel Alejandro M.

Used the software for: 1-2 years

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: My relationship with this app it´s a fun one. I do hate the fact that I get to see how much work I have in advance, but I also enjoy that when it comes to my work, When I Work always helps me to be on time or to be clear about my schedule.
I enjoy all the information that it gives so I always know whats going on at my office. So easy to use and understand, and that just make this app perfect to be in touch with my work. I´m always counting the hours to my next day off with this app.

Cons: I actually enjoy this app very much even thought it always have so much control and power over the employees.
Thanks to this, I always do my best not to be late.

When I Work Review

Nov 02, 2018

Tyler B.

Senior Manager

Food & Beverages, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great product for the money. Very easy to use. Mobile app functionality is great. Messaging is very easy to use on both ends.

Cons: The lack of management approval for availability requests is a big con. They allow for time-off requests to be approved, but for a staff member to set their availability without approval is a big downfall. Staff learns that and will take advantage of it. For example, staff member all set themselves as "Not Available" on a major holiday where we are busy and there was nothing I could do about that.

Hot Schedules and others have that feature, while When I Work does not. This is a big enough issue that I am considering a switch.

Easy for employee's to use, missing a few features

Mar 09, 2018

Jessica W.

Director of Operations

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Super easy for employees to use, switch shifts, see and acknowledge schedules. I like being able to save a schedule template or copy a previous week's schedule.

Cons: It is too easy to delete shifts and there is not an easy way to see the history of what you have deleted. I also wish it was easy to have a manager be able to approve shift swaps but the managerial approval function does not work the way I would like (you approve before someone else accepts)

Overall: easy to use for scheduling and clocking ina nd out.

Vendor Response

by When I Work
on March 12, 2018

Hi Jessica,

Thanks for the review! We appreciate hearing from you and are glad to know When I Work is helping to make your teams¿ and your work lives a little easier.

I can see how it would be beneficial to be able view and track deleted shifts and have a feature that allows managers to approve swap/drop requests before an employee accepts the shift, so I will pass your feedback along a suggestion to my team.

Thanks,

Adrian
When I Work Team

Love When I Work for Scheduling!!

Feb 12, 2015

Linda G.

Medical Practice

Source: GetApp

4/5

Overall

Comments: I started using Wheniwork in August with less than 20 employees in a brand new Urgent Care setting. I loved it from the first minute! The program is very user friendly- it actually makes scheduling FUN!, It is easy to use with varying levels of skill sets- I can look at the whole staffing for a day or week- or just the nurses or the techs. The staff like the email alerts when the schedule is published and also the ease with which they can give me their availability. Sending out emails for open shifts is a great feature, as is being able to sync your schedule to your phone. Not to mention reasonable cost.......

Pros: -Great support staff!! Every time I have emailed with a question, the response is timely and complete AND they follow up on it afterwards.
- cuts down on time spent trying to fill sick calls, etc by sending out alerts to qualified staff ( you pick)
- cuts down on time spent scheduling in general
-ease with which employees can take open shifts and request time off, give availability
- color coded shifts- being able to drag and drop when working on a schedule

Cons: As a scheduler, I would love to have the option to be able to look at a month a time.
I would love to see a support index of user options- an ABC kind of tutorial. I feel there may be aspects of the program that I am missing. It would also be helpful for staff who are not as technologically proficient as others to be able to go back and see " how I do this". It might be there, but I can't tell.
This review is really 4 1/2 stars!!!

Great Product - Intuitive and Cost Effective

Jan 13, 2017

Wendee P.

Ranch Boss/Owner

Ranching, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use for both administrators and employees

Cons: Guess if I HAD to pick I would say it would be nice to change the color scheme.

Overall: Love this product. They are always working to improve and see where there is a need for improvements. This team is very in touch with their clients and it shows.

Recommendations to other buyers: Great for employers and employees. They have easy access to their schedule as well as co-workers information.

Vendor Response

by When I Work
on March 13, 2017

Hi Wendee,

Thanks for writing us a review! Glad you find it easy to use for both the schedulers and the employees, & we hope your employees enjoy using the mobile app as well!

Have a great day!
--The When I Work team

THIS IS ONE OF THE BEST SCHEDULING APPS OUT RIGHT NOW.

Jul 17, 2018

YASIENA R.

MA

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Pros: REDUCES SCHEDULING TIME

THE AKNOWLEDGEMENT TOOL FOR SHIFTS MINIMIZES CONFUSION ON SCHEDULES

CUSTOMER SERVICE IS ALWAYS AVAILABLE

MOBILE FRIENDLY

MAKES SCHEDULING PAPERLESS

ALLOWS EMPLOYES TO COMMUNICATE VIA APP

EASY TO NAVIGATE THROUGH APP

Cons: NOT ABLE TO INTERGRATE WITH GOOGLE CALENDAR

THE TIME CLOCK FUNCTION IS DIFFICULT TO USE

A BIT ON THE PRICEY SIDE

AVAILABILITY FEATURE COULD USE SOME WORK AS THERE ARE LIMITATIONS ONCE YOU POST SCHEDULE

UNABLE TO ACTUALLY PRINT SCHEDULE

Vendor Response

by When I Work
on July 19, 2018

Hi Yasiena,

This is Carissa from Customer Care, many thanks for your valuable feedback! It's great to hear the app is helping you and your team work better together.

We do have a Calendar Sync function that should allow you to sync shift information with Google Calendar. If you'd like assistance with this, or any other functions in the app, please let us know!

Best,
Carissa

When I Work has revolutionized the way I schedule my team!

Nov 09, 2017

Carlen F.

Tasting Room Director and Semi-Professional Pirate

Food & Beverages, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Rather than an employee emailing the rest of their coworkers to get a shift covered, they just drop a shift in WIW and the other eligible employees get a notification. It's awesome, and has saved all of us from getting a ton more emails every day.

Cons: I wish there were more options for viewing the schedule, and it was a little more user-friendly on the app for doing on the go shift creation, but otherwise very few complaints.

Vendor Response

by When I Work
on November 14, 2017

Hi Carlen!

Thanks for leaving a review. That's so cool to hear that When I Work has revolutionized the way you schedule! I also appreciate that feedback. We are always looking for ways to improve the app and your feedback is greatly appreciated.

I hope you have a great day!

When I Work sure makes this pack of Humans very happy

Jun 27, 2014

Wendee P.

Consumer Services

Source: GetApp

5/5

Overall

Comments: We are a Dog Daycare/Boarding/Grooming facility that has 7 employees and 3 contractors. We are working 7 days a week for our Campers to are staying and/or playing with us. When it was just 2 or 3 people I would text message their schedules, but as we grew so did my scheduling and notification job. My husband took a few months looking for an intuitive tool we could implement to help me with this process and found When I Work, it was implemented and the roll out as seamless. The staff was excited at how they can manage their profile and there was NO DOWNTIME and a very small learning curve for everyone. The Mobile App is very helpful when wanting to see who all has been scheduled.
I also feel they care about their clients from the ease of use of the tool to the support they offer. Actions speak louder than words and although I have not required technical support I have had inquiries. They are very good about responding quickly and will also follow up. We all know how when you get busy and what we receive from them feels like we are part of team but when I have inquires or any assistance they are there for you and have your back.

Pros: Love the ease of creating a schedule for 10 people. Having the ability to estimate revenue to ensure I don't over schedule is very helpful to our seasonal business. We have very little details need to be given to the new hires. Their support Rocks.

Cons: I only have one, that employees are not able to see their hours on their own schedule. I think it's because as managers you can view number of hours scheduled and with a click it shows you can how much they will be grossing that period.