Returns/Exchanges

Our Guarantee to You

At Crate and Barrel, we stand behind the quality of our products
and will make things right if you are not satisfied once you receive
your purchase. We believe that we can work together with our customers
to make every purchase a positive experience. All we ask is that you
provide reasonable care for the items as you enjoy them in your home.
If you have a concern or quality issue, we will work with you to
correct it.

Non-Furniture Return/Exchange Policy

We will accept merchandise returns of non-furniture items within 90 days of customer receipt.

Outlet purchases and purchases made outside the U.S. may only be returned to the purchase
location. All other Crate and Barrel non-furniture merchandise may be returned in person
to any U.S. Crate and Barrel store (excluding Outlets) or by mail
(if the item was ordered online or by phone and received by mail).

Bedding items can be returned or exchanged only if in their original packaging.

An appropriate exchange, credit or refund will be issued for the item(s) and any taxes due
to be refunded in accordance with applicable state law.

Depending on the nature of the return/exchange and the presence of an original receipt or
packing slip, we will issue an appropriate credit or refund in one of the following ways:

With an Original Sales Receipt or Packing Slip, the item’s purchase price will be
refunded in the Original Form of Tender (cash refunds are limited to $100 in store
with any balance refunded as a check by mail).

With an Original Gift Receipt or Gift Packing Slip, the item’s purchase price will
be refunded via a Shop Card.

Without an Original Sales Receipt, Gift Receipt or Packing Slip, the item’s current
retail price will be refunded via a Shop Card, regardless of amount. Valid photo ID
is required for store returns without an Original Sales Receipt, Gift Receipt or
Packing Slip.

Please note: Shop Cards, Gift Cards and eGift Cards are valid for Crate and Barrel, CB2 and
The Land of Nod purchases and are not redeemable or subject to exchange for cash or a cash
equivalent, except as required by applicable law.

To Return an Item by Mail

To return an item by mail, follow the instructions on the packing slip enclosed
with your order, insure the package, and mail it to the Crate and Barrel address
on your packing slip. If you do not have or have misplaced the packing slip, please
call us at (800) 967-6696.

Furniture Return/Exchange Policy

At Crate and Barrel, we take great pride in the quality and craftsmanship
of our furniture. Attention to detail in design, materials and construction
is always at the forefront. Every item in our collection is carefully
inspected before leaving our distribution center. We encourage you to also
inspect the furniture upon receipt of your purchase. If you have a concern
or quality issue, we will work with you to correct it. For furniture orders
placed online, please call us at (800) 606-6462. For orders placed through a
store, please contact the store where the sale originated.

Stock Furniture Items

Payment is required in full for in-stock items. For out-of-stock items, we
require a 50% deposit to reserve incoming stock and full payment of the balance
prior to scheduling delivery (or pickup of eligible items). You may cancel your
Stock furniture order at any time prior to delivery or pickup for a full refund.

If you are not satisfied with your Stock furniture purchase upon receipt, you must
contact us within 7 days of your delivery or pickup to arrange a return. The item
must be returned within 30 days of delivery or pickup.

All items will be inspected upon return. A restocking fee will apply, starting at 25%
of the purchase price, for any items(s) not returned in good condition or outside
of the stated time frame.

An appropriate exchange, credit or refund will be issued for the item(s) and any
taxes due to be refunded in accordance with applicable state law. Refunds will be
issued in the original form of tender (cash refunds are limited to $100 in store
with any balance refunded as a check by mail).

Stock Plus and Custom Furniture Items

These special-order items are made to your individual specifications; therefore,
we cannot accept returns or exchanges.

We require a 50% deposit for all Stock Plus and Custom order merchandise.
The balance must be paid in full prior to scheduling delivery (or pickup of
eligible items).

Once you place your Stock Plus or Custom order, you have 72 hours to change or cancel.
The 72-hour time frame begins as soon as you place your order in a store; for online
orders, the 72-hour time frame begins once you confirm your fabric selection with a
Customer Service representative.

For Stock Plus and Custom orders canceled within 72 hours, an appropriate exchange,
credit or refund will be issued for the item(s) and any taxes due to be refunded in
accordance with applicable state law. Refunds will be issued in the original form of
tender (cash refunds are limited to $100 in store with any balance refunded as a check
by mail).

After 72 hours, your 50% deposit is nonrefundable.

If a Stock Plus or Custom item arrives with a manufacturing defect or damage caused
during transit, we will repair or replace the defective or damaged area. If that isn’t
possible, we will arrange an exchange. We reserve the right to determine the best
course of action.

Store Floor Samples

All store floor samples are sold “as is” and payment is required in full at the time
of purchase.

All store floor samples are final sale and cannot be canceled, returned, exchanged
or repaired.

Cut Yardage

All cut yardage orders are final sale and cannot be canceled, returned or exchanged.

Nonrefundable Fees

Shipping and handling charges are nonrefundable.

Return shipping and return pickup fees are the customer’s responsibility and are
nonrefundable.

Fabric protection is nonrefundable.

Delivery Accessibility

The customer is responsible for making sure the item will fit in and can be delivered
to the room of choice by verifying building access and all entry measurements. Outside
access to the delivery area must be clear and the inside area, where the furniture
will be placed, must be accessible.

To Return Basic Freight Items

To return Basic Freight items, please call us at (800) 237-5672 or, for orders placed through
a store, please contact the store where the original purchase was
made within 7 days of delivery; returns will only be accepted if the return is completed
within 30 days of delivery.

Orders eligible for cancellation will be refunded in the original form of tender.

Return Policy for International Customers

Non-Furniture Items

We will accept merchandise returns of non-furniture items within 90 days of customer receipt. For International Checkout online orders, refund amounts for returned items will be credited to you by our global partner, Borderfree, in the same currency and using the same exchange rate as your original order.

Stock Furniture Items

If you are not satisfied with your Stock furniture purchase, you must
contact us within 7 days of delivery or pickup to arrange a return. The item must be returned
within 30 days of delivery or pickup. The item will be inspected upon return, and a refund
amount will be determined based on its condition. Please notify us at
customer_service@crateandbarrel.com
or call (00+1) 630-369-4464, and we will provide you with further instructions on where returns
should be shipped and the amount you will be refunded. For International Checkout online orders,
refund amounts for returned items will be credited to you by our global partner, Borderfree, in
the same currency and using the same exchange rate as your original order.

Stock Plus and Custom Furniture Items

We require a 50% deposit for all Stock Plus and
Custom furniture items. These items are made to your specifications and cannot be returned or
exchanged. Once you place your order, you have 72 hours to change or cancel. The 72-hour time
frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame
begins once you confirm your fabric selection with a Customer Service representative. After 72 hours,
your 50% deposit is nonrefundable. If a Stock Plus or Custom item arrives with a manufacturing defect
or damage caused during transit, we will repair or replace the defective or damaged area. If that
isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of
action.

Please Note

Crate and Barrel stores are unable to accept returns from international orders purchased
online at crateandbarrel.com through our global partner, Borderfree.

If any items you would like to return or exchange are damaged or defective, please
call Customer Service at (800) 237-5672 or the store where
your items were originally purchased for further information and assistance.