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About chatting with businesses

It’s easy to distinguish between a personal account and a business account on WhatsApp. In an individual chat, tap the contact’s name to view their profile. If they’re a business, their profile will include one of the following labels:

Official business account: WhatsApp has determined that an authentic brand owns this account. An "Official business account" has a green checkmark badge in its profile and next to the header in the chat thread. The name of the business is visible even if you haven't added the business to your address book.

Business account: A business has created an account on one of the WhatsApp Business products but WhatsApp hasn't determined whether the account is associated with an authentic brand. This is the default status for accounts created on any WhatsApp Business product.

Note: An "Official business account" does not indicate that WhatsApp endorses this business.