My iPod Touch, iPad or iPhone is not detected or not recognized

This article will show you how to proceed if your iPod Touch, iPad or iPhone is not detected or not recognized.
Before you follow the troubleshooter, please make sure that you are using the latest version of our programs:How to update CopyTrans apps

Watch our YouTube tutorial:

Or read the article below:

For iPhone, iPad and iPod Touch users

CopyTrans, CopyTrans Manager, CopyTrans Contacts, CopyTrans Photo, CopyTrans Apps and CopyTrans Shelbee need the iPod Touch, iPad and iPhone drivers. These drivers are automatically installed with iTunes. Users who do not wish to install iTunes can refer to these instructions.

If you have installed the iOS drivers but the device is not recognized, follow this troubleshooter.

If nothing helps, please check that your iPhone, iPad or iPod Touch is recognized by iTunes and by another computer
If it’s not, please click here.

For iPod users

If your iPod is not detected, please follow the steps below:

Close all open programs

Make sure the iPod is turned on and well charged

Connect the iPod directly to the computer and not through a USB Hub

Connect it to another USB port on the computer. For desktop PCs with USB connectors on the front and on the back, try with one of the back connectors

If you have an extra USB cable, try using it

Note:

If the above instructions fail to help you, check if iTunes recognizes your iPod. If it doesn‘t, please refer to this article or address your problem directly to Apple Support.

My iDevice is still not detected or recognized

If iTunes recognizes your iPhone, iPad or iPod Touch, but CopyTrans does not, contact our Support Team by email. We will be more effective if you:

Tell us which program the problem occurs with

Describe the problem and what solutions you have already tried

Attach the log files to your email. Please download this utility, run it and click the “Save log files” button to create an archive named “CopyTrans_Suite_Logs.zipped” containing all our programs log files. It will be stored on your Desktop.

Send your email to our Support Team. We’ll do our best to sort this out.

By krasimir

Krasimir is an avid marketing aficionado and a tech-support specialist in charge of the English-speaking market. He grew up in Bulgaria and on the island of Mauritius where he became passionate about windsurfing and photography.