If something you purchased online isn’t quite right, then you can return it to us – except pierced jewellery or gift cards. We’ve had to make some changes to help keep our associates and customers safe. At the moment, there are two options for returning something you have bought from tkmaxx.com.

If you’re willing and able to wait until our stores re-open, you can return your online order in store for free. We’ll extend our returns period for 30 days from when our stores re-open as long as you provide a valid receipt and the products are in their original condition.

You can also return your purchase to us by post within 28 days of the dispatch of your order. Returns sent by post are at your own cost unless the item is faulty or does not conform to your order.

Important: We can currently only accept certain jewellery returns or exchanges in a store which has a designated jewellery counter. For more information read our full Returns Policy.

For items classified as 'Pre-loved' please see the 'Returning pre-loved items' section of our Returns Policy.