Our CDN provider has informed us that they were unable to complete their maintenance on our storage device during their maintenance window last week. We expect a much shorter window this time beginning at 1AM on the 29th and ending at approx 2AM. During this 1 hour window we will have uploads disabled both via the interface and FTP.

UPDATE Feb. 29th 1:30AM EST – The maintenance window has begun, we have disabled uploads. We’ll update this post when the maintenance is complete and we’ve turned uploads back on.

UPDATE Feb. 29th 2:30AM EST – The maintenance has been completed and uploads have been turned back on.

We’ll be doing some maintenance on our systems between 2AM – 6AM EST on February 22nd. During this window we will be disabling uploads as our CDN provider will also be doing an upgrade to the storage device that has caused all the upload issues in recent weeks. These upgrades should fix the issues with the storage device once and for all.

We’re getting reports of some possible download issues, we are currently investigating the issue and will update this post when we know more.

UPDATE 11:35AM EST – We can confirm download issues so far with users being directed to the New York and Seattle locations. It is very possible other locations are affected, we’ve opened up a ticket with our CDN provider. We will continue to update this post.

UPDATE 2:45PM EST – Our CDN has pulled the NYC node out of the loop and this has fixed the issues for us. If you are still experiencing issues downloading please contact us: support@libsynsupport.com and provide a link to the file you are trying to access.

At 10:30am EST we will be performing brief maintenance on our publishing platform. During this time you will not be able to upload new episodes. We do not anticipate the maintenance taking longer then 15 minutes and will post an update here once it is complete.

Updated 10:55am: All maintenance has been complete and all systems should be running correctly at this time.

Hello, we appear to suffering upload issues again. Seems to be caused by the same storage device at our CDN having issues again. We’re working with them to fix the issue and are starting to look at alternative solutions so we can avoid the issue in the future.

UPDATE – 10:50 PM EST – Our CDN provider is having an issue with one of the storage devices in the storage pool that we upload our content to. They are working on fixing the issue, we will update this post when we know more.

UPDATE – 11:45 PM EST – The CDN storage is now back up and we are able to successfully upload to it. If you tried uploading during this issue please try re-uploading your file now.

We’re experiencing issues uploading to our CDN provider again. This will affect the ability for users to upload via FTP or through the interface. It may also affect downloads of content that is not currently in cache on the CDN edge nodes. We’ll update this post when we have more information.

UPDATE 3:20 PM EST – This issue is now fixed, all uploads are going through again and any affected downloads should be working now as well. If you had troubles uploading during the incident please try uploading your file again.

We’re currently experiencing issues uploading content to our CDN provider. We have opened a ticket with them and will update this post when we know more.

UPDATE 12:55 PM EST – This is currently affecting all uploads and is also causing issues downloading files that were uploaded earlier today and might not be cached on the edge nodes yet. We do have a ticket open with our provider and our working closely with them to get this resolved.

UPDATE 1:45 PM EST – Uploads are now fixed. If you’ve been unable to publish over the last few hours please try publishing again. Also if you published earlier today and are currently unable to download your file, please re-upload it. Thanks and we apologize for the troubles.

It appears that we’re seeing intermittent failures uploading files from our servers to our CDN provider. So when users then go to download the files they are getting very small and incomplete files served to them. We have notified our CDN provider and are in the process of working with them to get the issue resolved.

While we work to resolve this we are recommending that affected users re-upload their files to the “dropbox” folder on the FTP server. If you do this and still can’t download your file please contact support@libsynsupport.com and let us know the url to the file that you are having troubles with and we’ll investigate the issue and get it fixed for you.

We apologize for the troubles and appreciate your patience.

Thanks

-Team Libsyn

UPDATE: January 20th 10AM EST – We’ve now gone roughly 14 hours without a single upload failure to our CDN provider. This issue was caused by a bad router or link along the path from our servers to our CDN’s storage. We’ve modified the route our traffic takes to avoid this trouble spot and have not seen a failed upload in our logs since.