Lambeth Case Study

Business and Digital Transformation at Lambeth Council improves staff productivity.

At the London Borough of Lambeth we transformed the Legal Department by implementing ‘New Ways of Working’. We implemented a connected solution by bringing together new technology, business process change, and reviewing organisational roles and to deliver against efficiency and productivity targets. The project delivered a true ‘win-win’, Lambeth Council achieved efficiency savings and improvements in productivity, and delivered a better work/life balance for its employees. We implemented flexible,home and mobile working which resulted in higher employee morale and assisted in the recruitment of key employees. Adopting the latest hotdesking and improving the space utilisation also resulted in the ability to expand the legal team without re-location. In all, £1M in efficiency and productivity improvements were realised per annum and the project success is now being rolled out to Democratic Services. Overall, the Legal Department is now able to improve fee earning, bring additional legal services in-house,recruit key personnel and adopt more efficient business practices.

DRIVE TO DELIVER "VALUE FOR MONEY" WHILST ACCOMODATING THE DEMANDS OF REGULATIONS

AN INNOVATIVE APPROACH TO DELIVERY ENSURED SUCCESS

SPACE PLANNING

Legal Services seeked to improve, become more efficient, and support new ways of working for all it’s staff. While today, this was becoming more common place, in 2006 this was new and culturally challenging. We deployed a range of mobile technologies, laptops, along with reconfiguring the desk ratios to support flexible working from home and remote locations reducing accommodation costs

TECHNOLOGY AND PROCESS CHANGES

We implemented flexible, home and mobile working which resulted in higher employee morale and assisted in the recruitment of key employees. Adopting the latest hotdeskingand improving the space utilisation also resulted in the ability to expand the legal team without re-location. In all, £1M in efficiency and productivityimprovements were realised per annum and the project success is now being rolled out to Democratic Services. Overall, the Legal Department is now able to improve fee earning, bring additional legal services in-house, recruit key personnel and adopt more efficient business practices.

Lambeth "Quotes"

“The New Ways of Working Project has brought considerable benefits to the Department in being able to work smarter and better in what is truly a win-win for employees,Lambeth Council and the customers we serve. I am particularly pleased the project delivered in a short space of time and the quick wins we were after.”

Mark Hynes, the Director for Legal and DemocraticServices at Lambeth Council.