Understanding the Happy Path of Agentive Technologies

What You’ll Learn

Understand agentive technology and how it can shape your work

Learn the use cases involved in setting up an agent for use

Plan for the user interactions that take place while the agent is working

Agentive technology is gaining attention and changing the future of product design. It is also something you need to understand—for your product, your boss, and to stay informed in the UX industry. This seminar helps you “get it.”

Chris Noessel will introduce how to ramp up with agentive technologies and discuss how we need to adopt a new mental model when designing for them. Then he will review the use cases particular to this kind of technology in the “happy scenario,” when everything is running smoothly.

Chris takes inspiration from his new book, Designing Agentive Technology, to illustrate how to put agentive technology into practice in a product or service and deliver as much value to the user as possible while requiring the least amount of work from them.

Learn the use cases involved in setting up an agent for use

Explore the process of using multiple channels to convey capabilities and limitations

Discover how to determine a user’s goals, preferences, and permissions

Plan an opportunity to test drive high-stakes agents

Plan for the user interactions that take place while the agent is working

Understand the difference between assistive, agentive, and automated technology

Work toward the “happy path” scenario when everything goes as planned

Understand the user’s inclination to start, stop, or play alongside the agent and the agent’s occasional need to interrupt the user

This Agentive technology seminar will challenge the way you think and change the products you build. You’ll examine use cases and highlight real-world examples of agentive technology while learning how to do it. If you are a product manager, interaction designer, or lead architect, after you participate in this seminar not only will you be more fluent in this new technology, but you’ll have clarity around how to use it and new ideas for what to do.

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Why Chris?

Christopher is the Global Design Practice Manager for Travel and Transportation industries with IBM. He teaches, speaks about, and evangelizes design internationally. His spidey-sense goes off semi-randomly, leading him speak about things from interactive narrative to ethnographic user research, interaction design to generative randomness, and designing for the future. He is co-author of Make It So: Interaction Design Lessons from Science Fiction (Rosenfeld Media, 2012), co-author of About Face: The Essentials of Interaction Design, 4th Edition (Wiley, 2015), keeper of the blog scifiinterfaces.com, and author of Designing Agentive Technology: AI That Works for People (Rosenfeld Media, 2017).