Job Description

Dutch speaking Customer Service Team Lead wanted for large Nordic Manufacturer here in Stuttgart – Previous customer service experience (2-3 years) and previous experience in the management of small/medium size teams. You will need a near native level of Dutch and English.You can look forward to earning between €38,000 - €40,000 gross per annum along with a 15% annual bonus (dependent on performance)

Your Tasks:

You manage the daily operations of the team – This can include various factors such as; leave requests, query management and back order scenarios.

You will focus on the team’s adherence to company and European guidelines within their day-to-day and ensure that weekly & monthly stats are issued to the relevant parties.

You will be the point of escalation for your team should issues arise.

You will become the go-to expert on tender and pricing for specific markets etc.

Ensuring that tender submissions are managed effectively by the team and keep a close watchful eye on performance management too.

You will work closely with the various lead’s in other departments throughout the company.

You will be responsible for recruitment (interviewing and new hire integration) as well as coach and mentoring team members on best practice.

Our Client: Work for an international Nordic Manufacturer that specialises in the infant industry. With over 100 years behind them, they are proudly seen as the market leaders.

Main Requirements:You will need the following skills in order to qualify for this job:

Near native Dutch

Near native English

Excellent communication skills (written & verbal)

2-3 years customer service experience

Experience in leading a small/medium team

MS Office skills

Team player

Genuine interest in living & working in Stuttgart

Where is this job located?Stuttgart – Germany –The German city well-known as the home to Mercedes-Benz and Porsche. Of course, if you are not a car lover there is plenty to behold for the nature lovers in Stuttgart’s Botanical garden – Wilhelma.

Interview & Salary:Interview wise you will first have a quick phone interview with the team manager and if successful, you will be invited over for a one-day trial – to give you a good idea of what you general day-to-day will look like.

Salary: You can expect to earn between €38,000 - €40,000 gross per annum along with a 15% yearly bonus (dependant on your performance)