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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.

We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.

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It was a wonderful experience in this hotel. The garden is so nice, we have great pictures there. The staff are so friendly and helpful, bringing our luggage to our room. Cherry blossoms can be seen outside the hotel. Access to train stations is easy.

We had a very uncomfortable stay at this Hotel for 1 day!
1. Arrived at hotel at 1:30 pm, Hotel Reception sternly dressed us down for not coming at 2 pm.
Told us to go away for 30 minutes and when we came back to the Reception, another receptionist dressed us down for not checking in when we 1st arrived at the hotel. Receptionists definitely need some lessons in customer etiquette!
2. When we were checking out at 7:45am in the morning and go for the 8:05 shuttle for the Narita Airport, the line at the check-out was at least 30 minutes long. After waiting for 15 minutes just for the lift we had very little time for the shuttle. So we
went straight down to the shuttle w/out checking out and asked the bell captain to hand the room key back to the Reception. After we told him our urgency, we could not believe his arrogance that he dressed us down for not checking out!
These problems point to that this hotel is too big and have too many customers. As a result, customer service suffers, & there is a strong feeling that the hotel staff is under tremendous pressure to process all of the customers that go through the New Otani every day!

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Robert S.Business travelersMalaysia,February 3, 2015

Stay at garden tower n everything's is very old

Nothung

6.7

Will not stay there again

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David B.Business travelersJapan,January 22, 2015

needs modernization

there aren't 3 good things

5.7

blah

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Bruce H.Families with older childrenAustralia,December 13, 2014

Nice hotel with beautiful garden

Value for money, garden and the location

9.7

Excellent experience. Appreciate the location, close to all facilities especially Akasaka with great food, yet keeps its quietness from the crowd.
A beautiful garden and worth spending a day there to enjoy.

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Tony W.CouplesAustralia,December 5, 2014

Great get away

The attention of staff (men operating the elevators!) easy and early check in, beautiful shops and gardens

9

perfect from beginning to end.

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James M.Business travelersUnited States of America,December 1, 2014

Wonderful experience

Staff, Trader Vic's restaurant and bar, cleanliness

9

Excellent..That is why I always stay at this hotel while in Tokyo. Trader Vic's with all the Polynesian artifacts and statues lends one to believe that he or she is actually on beautiful Pacific island.. The service is top notch too.