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Following a review of appointments earlier this year we have now adopted a system which we hope will be more acceptable to patients and allow doctors to continue to work effectively and safely.

All Doctors sessions will now offer some pre-bookable appointments, some bookable on the day appointments and some telephone consultation appointments.

Please consider which type of appointment will suit you best.

Our phones lines are always very busy earlier in the day and so if you would like a routine or pre-bookable appointment in the future it may be helpful to phone up later in the afternoon.

A telephone consultation appointment may be more appropriate for simple medical advice, a medication review or to update a sick note. These appointments can also be useful if you are not sure if you really need to come in to see the doctor. Although we cannot guarentee exactly when the doctor will call you back we will try and accommodate any requests for specific times as best as we can. If the doctor feels you do need to be seen they can then arrange a suitable time for this.

Patients can book some telephone consultation slots and pre-bookable appointments with a Doctor online. This requires a user name and password which can be applied for at reception. Again please be patient with us through these changes as we continue to experience high patient demand and unexpected increase in staff absence.

Please note this applies to the main surgery only.

We are always open to suggestions from patients on how the current system can be improved (or what you particularly like about it). Joining our patient participation group is a way of helping to shape future changes.

Thank You for your patience

Main Surgery - 2 Little London Road

Tel: 0114 2581554

Blackstock Road Branch Surgery - 29 Blackstock Road

Tel: 0114 2581558

Appts Only line for Blackstock Road tel no: 0114 2558624

Please note that this line is open 8.30am – 10.00am Mon – Thurs & 9.30am – 10.30am on Fridays

Defaulting an Appointment

We ask that patients keep appointments or tell us as soon as possible if a booking becomes inconvenient. Defaulting appointments can be detrimental to you, the practice and other patients.

Text to cancel number: 07773728177

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Defaulting an appointment.

We now operate a practice policy for patients who fail to attend their appointments without explanation. This is because we have noticed an increase in the number of appointments that are unused due to patients not letting us know they cannot make it. We hope that this will allow our appointment system to be used more effectively in the future.

If you fail to attend any appointment with a healthcare professional you will receive a warning letter reminding you of the importance of cancelling unwanted appointments. If following this letter you fail to attend a further 2 appointments (which also result in a warning letter) without cancelling it you will be sent a final warning letter.

If after this you fail to attend again this could result in you being removed from the practice list.

We are aware that it may not always be possible to let us know in advance of being unable to attend an appointment and in certain exceptional circumstances we may alter this policy if an adequate reason is given why an appointment was missed.