Personalized marketing, engaging social media campaigns, and active customer service programs can all be essential to keeping customers happy, but don’t forget where customer service starts: employe...

At Customer Lobby, every time we get a positive review we celebrate. We glow for the rest of the day. Knowing that your hard work pays off for your customers in meaningful ways always feels great. In ...

SEO. Three letters that induce varying degrees of excitement, loathing, fear, hope, and complete confusion. Almost all service businesses know that they need some type of SEO (search engine optimizati...

Do you stress out about sending emails to your customers? I know a lot of our clients have. It’s hard to find an appropriate amount of contact. And then getting anyone to pay attention when you fina...

Do you have a hard time getting emails from your customers? If you are anything like the majority of service businesses, you have emails from less than 30% of your customer base. That’s not great. A...