Blog

abril 7, 2014

Are Mobile Operators Asking the Right Questions of their Subscriber Big Data?

Por:
Julie Parke

With the global addition of over 526 million mobile devices in 2013 – 77 percent of which were smart phones – the demand for mobile data has exploded faster than ever before. This driving market trend has resulted in the growth of mobile data traffic by 81 percent globally, fueling the increase in Average Revenue Per User (ARPU) for data services; however, this has come at a cost to traditional Voice and SMS revenues. Here lies the challenge for mobile operators.

Mobile operators' ability to leverage customer Big Data will be a key competitive advantage to retain subscribers and remain at the forefront of this dynamically changing industry. So the real question is – what should mobile operators be asking of their Big Data to compete in a world where there will be more mobile-connected devices than people on the planet?

The Mobile Operators Question Guide below is designed to help operators discover the power of asking the right question and learn where to find the answers.