Contact Caesars Atlantic City Customer Service

Contacting Caesars Atlantic City Customer Service Center

The same company that owns multiple hotels and casinos in Las Vegas also operates in Atlantic City, New Jersey. Atlantic City has been called the little Vegas, from time to time, with some experts believing the city will overtake Las Vegas in sales and popularity in the near future. Caesars Atlantic City is just one of the top vacation spots.

Contact Info:

Contact information for Caesars Atlantic City customer service is slim. There is no dedicated customer service page, just a bit of information on the Getting Here page link on the bottom left of the main page.

Phone Contact Numbers

If you need customer service by phone from the Caesars Atlantic City staff, you have one local, toll number to call and that’s it.

Customer Service: 1-609-348-4411

The hotel and casino is open 24 hours a day and since this is a local number we can assume there will be someone there to answer the call anytime of day or night.

Mailing Address

Writing a letter is an old school way of complaining to customer service, but there are a few people who still use standard mail to compliment companies as well. You can write to the physical address for Caesars Atlantic City.

Caesars Atlantic City2100 Pacific Ave. Atlantic City, NJ 08401

It will take longer to receive a response from customer service when you contact them by mail and you may not receive a response at all in some cases. If you’d like a response, include your full name, address and other contact information in the letter.

Official Website

You can find the official site for Caesars Atlantic City at http://www.caesarsac.com. The site offers online booking, research into available rooms and a look into the hotel and casino. There is also quite a bit of information on the Total Rewards program, which seems to be connected with all properties in the Harrahs group. The Total Rewards program stretches across these properties so you can earn rewards from other hotels and casinos as well.

Customer Service Email

To send an email to the customer service department visit http://www.totalrewards.com/CustomerService.do?action=ACTION_SEND_US_EMAIL. Answer the question about being a Total Rewards Member and the next screen will automatically load. Fill in the basic information requested and click Submit. Next, choose the location (Caesars Atlantic City). Choose a topic and fill in your question or concern. Click Continue and then click Submit Question.

We’ve contacted the hotel and casino about how often rugs are cleaned in hotel rooms. We’ll tell you just how long it takes for the customer service department to respond and if they have a good answer to the question.

Our Experience

The Caesars Atlantic City location customer service line is quick and to the point. The automated system offers just a few options, the most important of which are to press 2 for reservations and 4 for other inquiries. If you choose not to press any numbers your call will be answered by an operator who will then ask you about the nature of your call so the call can be transferred. On the day we called we spoke with a friendly agent working at the Atlantic City location. She transferred us to a customer service agent so we could ask about the Total Rewards Air program. The agent explained that the program is a special deal offering reduced airfare and room costs for trips to three destinations: Atlantic City, NJ; Laughlin, NV and Tunica, MS.

I would like to file a complaint – on July 31st my friends and I went to Caesars atlantic City to eat and gamble. Due to a free concert on the beach we were forced to pay $50.00 rather than $5.00 for parking. Shame on you – how can you randomly change the price whenever you feel you can price gouge the cost. Is this even legal? I am truly disappointed and will think twice before returning to your hotel in the future.

I was put in a room next to many young drunk men. Also they put in a room with a jointing room. These men keep banging on the room all night long. I was nervous and didn’t sllep all night. I called security a few times. It was the worst stay anywhere for me. I’m not happy. I should be charged for this stay. Also they could move me to another room because they were booked.