Welcome to VIP

Open the door to even more exclusive benefits, bonuses and invitations – when you become a Casino.com VIP. Our dedicated VIP team are here to serve you and ensure the best gaming experience found anywhere.

Why become a VIP?

Your own personal account manager - responsible for providing you with the highest level of service and best casino VIP experience available.

** Not available for players resident in Belgium, Denmark, or the Netherlands.

How?

To qualify as a Casino.com VIP you need to have accumulated 20,000 loyalty points and deposited a minimum of $3,000/£2,000/2.200€.

To qualify as a Casino.com VIP Elite you need to have accumulated 50,000 loyalty points and deposited a minimum of $24,000/£16,000/17.600€.

Every time you play – whether on your computer, mobile or tablet, you earn loyalty points. Once you become a VIP, you'll be contacted by one of our VIP Account Managers who will issue your personal invitation, initiating your superior service and exclusive benefits.

Once a VIP, always a VIP at Casino.com - The only casino where you will remain a VIP for the lifetime of your account.

Our Vision

"Our vision for our Casino.com VIP members is to deliver a first class personalised one-stop service.

Dedicated VIP Account Managers and VIP Hosts, highly trained and with a wealth of experience, will be available to meet all of your needs.

We will provide you with proactive and professional Account Management, assuring you of the highest confidentiality in a safe and efficient environment at all times.

Our Account Managers will use their extensive skills, knowledge and experience to understand your individual requirements. They will have a 360 degree insight into your needs and requests in the Casino.

We will build, develop and grow a long term lasting relationship with you via first class customer service and through the provision of a wide range of innovative, exciting and bespoke VIP benefits, including exclusive events, specifically tailored gifts, promotions and offers and much more."

Trish McCoy
Head of VIP Team

Meet the VIP team

What can we say about our diverse VIP team? We thought we should let them describe each other instead…

Sabine - France
“Sabine is the perfect example of a French girl – she’s classy, always wears perfume, and I love hearing her pronounce her R’s.” Tommy

Dario – Italy
“Dario always motivates me in the morning by singing a good song before we switch on our computers for the day!” Andre

Emma – UK
“My favourite - lovely and caring, just like me! She's full of energy and enthusiasm... However, these qualities come out only after 10am, and a couple of strong coffees!” Sabine

Matteo (Team Leader) – Italy
“Matteo really cares about his team, so much so that he always makes sure to help himself to our sweets if we leave them lying around on our desks! He wouldn’t want us to eat too much sugar and get sick…” The whole team

VIP Promotions

Not only do we have improved offers for VIPs in our reload bonuses and cashback promotions – but you can also enter VIP-only races for huge prizes! Check the Promotions page to see what special competitions we are running right now!

VIP Events (NEW)

Live the VIP lifestyle when we invite you to attend our prestigious events. Here are some of the places we sent our VIPs recently:

NEW: State of Origin event, Sydney – In June 2014 we sent six of our VIP players, along with two account managers, to see the New South Wales Blues vs Queensland Maroons rugby match in full VIP style! They had a great time watching the match from their elevated VIP box, and what’s more, we surprised each of them with an iPhone 5s.

NEW: Evening hospitality event, Perth – We invited some of our valued VIP players for an exclusive evening with dinner and drinks in Perth, as well as providing each player with a take-home gift (an iPhone 5s!).

Formula 1 GP, Silverstone – Our VIP guests were able to enjoy the F1 Grand Prix in luxury and style. At the event, they were treated to a perfect view of the track in the VIP section with catering. Their transport and accommodation was arranged by their account managers, who accompanied them throughout to ensure their experience was as carefree and enjoyable as possible.

“Best Of British” – we accompanied our VIPs to this annual event in London. The players attended a dinner with celebrities from the world of sports, before being taken for an evening as honoured guests at the exclusive Les Ambassadeurs club in Mayfair.

VIP Euro Events – in 2013 we met our European VIPs in their home countries for a unique opportunity to get know each other and have some fun! The VIP Euro Events included a Rod Stewart concert at the O2 in London; the Moto GP at Rimini in Italy; the Cirque de Soleil at the Porsche Arena, Germany; and a stand-up dinner at the Regina Theatre in Stockholm, Sweden.

What our VIPs say (NEW)

NEW: Jane met us in Perth for dinner and drinks: “I had a great time with you guys. Shame about the weather but at least the rain held out. You guys were really nice and if you come back I would love to see you both again”

NEW: Nguyen An received one of our regular VIP gifts and said: “All and all I would just like to say THANK YOU to you and your team there at Casino.com. From start to finish your service there has been 20/10 and I can't ask for more. Plus I gained some good friends. For sure I will continue to play and introduce all my friends to play with you well. But most of them already do!”

We sent Gary to Formula 1 GP at Silverstone: “An occasion never to forget. Matteo and Tommy provided accommodation for the whole weekend, transport, and catering which was totally seamless. The location of the hotel was perfect and view inside Silverstone was exceptional. Both of them went the extra mile to ensure the best possible experience available. True gents!”

John went to Best of British 2012: “Thank you to everybody, I had a great time and you have an amazing team, very, very good people.”

Walter went to see Manchester City: “I really do wish to thank you for your invitation to the football event you organised... Everything was absolutely perfect! The choices you made about the location, the stadium, hotel, lunch and dinners you offered to my sons and me, and the way you dealt with us – it’s been the best one could ask for.”