Thank you for taking a moment to complete this follow up which should take approximately
2 minutes to complete.

We are committed to providing you with the highest level of customer service. Your
feedback today will help us to understand how well we are meeting your needs and
expectations and how we can improve our services further.

Name

Registration No

Service Date

Servicing Branch

Based on this last visit, what was your overall opinion of this dealership?

Outstanding

Very Good

Good

Poor

Very Poor

Based on your last visit how likely would you be to recommend this dealership for
Service/Repair work?

Definitely Would

Probably Would

Might or Might Not

Probably Would Not

Definitely Would Not

Of the work that was carried out, was it done right the first time, in time?

Yes

No

What was your overall opinion about your main contact person during your last visit?

Outstanding

Very Good

Good

Poor

No Contact

Please use the space below to write any comments that you have concerning your service or repair experience at our dealership. In particular we would like to hear about anything you were especially pleased with, anything we could have done to improve the service you received, or details of any work that was not completed correctly the first time.