Who We Are

Servion enables business transformation for enterprises in the area of customer experience management (CEM). Servion is platforms led solution provider who is focused on enhancing the customer experience by automating & integrating customer interaction channels. Servion’s IP platforms ServDesignSM, ServIntuitSM, ServInsightsSM, ServCloudTM and ServCareSM enable enterprises to drive the true value of their CX investments and build their Customer Engagement Hub.

Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omni-channel customer experience. Servion’s omni-channel solutions empower enterprises to address the customer experience expectations of the millennial customers and manage over 10 billion customer interactions annually across 60 countries in 6 continents.

Vision

Servion’s vision to be leaders in the Customer Experience Management (CEM) space enabling enterprises to convert their customer touch points into long-lasting journeys and optimize the infrastructure costs of their customer interaction channels.

Our Values

Servion respects individuals and encourages freedom of thought and practical innovation. Teams are disciplined in the way they deliver excellence; also continuously encouraged to add value beyond the scope of work. Servion is a responsive and customer-centric organization with high levels of ownership. Servion offers an energized work environment focuses on continuous improvement and emphasis on collaboration and teamwork.

Corporate Governance

Servion’s corporate governance is a responsibility that is shared by our Board of Directors, Management, and every employee. Servion is committed to practicing the highest level of corporate governance across all our businesses. Servion’s Board of Directors have adopted the high standards of corporate governance and steers it towards a sustainable future by adopting sound, ethical, and legal and financial management policies.

Board of Directors

Servion is managed under the direction of the Board of Directors comprising of the inside, independent and investor directors.
The board constitutes thought leaders who bring in multi-industry experience and have successfully
led some of the world’s most recognizable brands.

Puneet Pushkarna

Chairman of the Board

Balakrishnan K

Director of the Board

Sameet Gupte

Chief Executive Officer

Hamid Akhavan-Malayeri

Independent Non-Executive Director

Arun Seth

Independent Director

Rajesh Mehta

Director

Rangarajan M

Executive Director

Sarosh J. Ghandy

Independent Non ExecutiveDirector

Advisor

Brett Shockley

Executive Advisor – Advisory Board

Executive Leadership

Everyone in our leadership team come with diverse backgrounds but they are
equally passionate about Customer Experience.

Sameet Gupte

Chief Executive Officer

Thyagarajan R

Chief Financial Officer

Rangarajan M

Executive Director & Head of Platforms

David Raj

Chief HR Officer

Prakash Arunachalam

Chief Information Officer

Ashish Koul

President Acqueon,
SVP & GM Americas

Prakash Arunachalam

Chief Information Officer

Gokul Gopalakrishnan

SVP & Head of Enterprise business, Americas

Abhinandan Jain

SVP & SBU Head,
Product Engineering Division

Sivakumar Natarajan

Chief Delivery Officer

Senior Leadership Team

Anil Kumar

VP ME Business

Manu Yegnaraman

VP ServCare Platform &
Managed Services

Sriram Sampath

VP Platforms

Siddhartha Chatterjee

VP Strategic Solution
Consulting

Chris Lackey,

VP Alliances Business, Americas

Animesh Shrivastava

VP and Head of Sales, India

Investors

Servion banks on the knowledgeable and experienced investors who provide valuable financial and
strategic support as we change the way customer experience is delivered.

Careers

Servion serves clients across 6 continents with corporate offices and delivery centers spanning across USA, Europe, Middle East and Asia Pacific. Servion offers an equal opportunity workplace with a unique learning environment for those who are passionate about harnessing technology to break new grounds in contact center management and customer experience.