A regulatory complaint has been filed against you. Now what? Discover why state boards and agencies make the decisions they do, what federal oversight requirements guide them, and how a state regulator’s investigation (including disciplinary action) proceeds by peeking behind the regulatory curtain. Developed by Craig Steinley, SRA, AI-RRS, Immediate Past President of AARO (Association of Appraiser Regulatory Officials), with input from regulators and board members (who are appraisers) and attorneys who defend appraisers, this 4-hour seminar discusses who files complaints, due process for an appraiser, and the steps to take when you are named in a complaint. With this knowledge, you’ll have an advantage in resolving a complaint and better yet, avoiding one in the first place!

Upon completion of this seminar, participants should be able to:

Recognize distinctions in function and process between an appraiser board and an appraiser regulatory agency.

Identify events that lead to complaints against real estate appraisers and ways to channel that energy to bring about a better outcome.

Identify the steps an appraiser may take when notified that a complaint against the appraiser has been received by the regulator.

Analyze both the perspective and the due process requirements of the regulator and its investigator when processing and investigating an allegation or complaint.

Itemize how a state regulator processes a complaint and the possible outcomes along the way—from intake through the response, investigation, findings, and eventual disposition and possible sanctions.

Discover various appeal options available to an appraiser in the event of an adverse disciplinary finding and sanctions.