We are happy to help you!

Our technical support is available to you from Monday to Saturday from 9 a.m. to 12 midday and 1.30 p.m. to 5 p.m. You can of course send us your questions by email. Emailed support questions are also viewed at the weekend and answered promptly according to the degree of urgency.

FTP permissions - general

You can yourself set permissions to files and folders on the Hoststar servers. This is however on the condition that your username is shown as owner of the file.

Such setting of permissions is necessary, for instance, if a script needs special permissions in order to function. Because it is often the case that the main reason for a script not functioning is wrongly set permissions!