Know your business

See your business through the eyes of your customer.

Our team of experienced and dedicated mystery shoppers discreetly visit your hotel, restaurant, bar, spa, or any hospitality-based organisation, and provide you with a full and detailed report of their experience of your operating standards.

Identify it, improve it

Our support doesn’t end with the Mystery Visit report.

Our entire team have close links with hospitality-based clients, so they understand the challenges you face. And we believe in practical solutions, not theory. That’s why we can work closely with you to provide the depth of insight, advice, and support you need to turn vision into reality.

Whether for Mystery Guest programmes and test calls or training and developing our teams, Service Scan and Progressive Training have always delivered for the 30 plus years I have worked with them. Their down to earth and practical approach is second to none and, above all, they understand our business.

– Robin Hutson, Chairman and CEO of Lime Wood Group Ltd and Home Grown Hotels Ltd

Where our clients are

Let's chat

If you’d like our help by providing a ‘customer’s eye view’ of your business, speak to us today.