Conflict can hurt employee performance and morale if not handled constructively. Since it’s inherent in all relationships the key is not to eliminate it, but learn how to grow from it. This module covers the use of active listening and diagnostic skills to implement approaches to resolving it. Discover your personal conflict management style.

CP Module 1: Presentation Skills I: Why Some Business People Speak Like Idiots Back to Course List

Why Some Business People Speak Like Idiots
The importance of presentation skills grows exponentially when you assume a leadership role. Are you up to the task? Forget what you’ve heard about traditional “speaker training” programs. This course is different. More effective. Most people are amazed at how much they learn in just one day. There are no pre-requisites for this course; no prior experience or training is required.
In this six-hour workshop you’ll learn...
• The plain and important truth about what people really want from presenters and how to make sure you’re meeting those expectations
• How to develop more effective content including powerful openings and closes, analogies, similes, metaphors, stories, humor, graphics and more.
• The nuances and surprising impact and power of your non-verbal communications
• The difference between “speaking” and “talking” and what people prefer
• To understand and manage your personal Fear Factors, once and for all.
• When, why, how and how not to use PowerPoint and the role of traditional presentation tools.
• How to avoid the pitfalls of falling for the dangerous “myths” out there about presenting

Presenting is a skill, pure and simple. So, it’s best learned by doing. In this intensive module
you’ll be afforded ample opportunities to use what you learned in module seven (a prerequi-
site) and get feedback from a veteran speaker trainer as well as your class mates. In the
process you’ll see how small adjustments in your delivery can make a huge difference in your
effectiveness. You’ll to need to bring a smart phone (I-Pad, etc.) to record your presentation.

In this six-hour workshop you’ll learn...

• How to connect with your audience by utilizing your full face value, heart, voice, eyes, posture, content, visuals, sense of humor and personality (bubbles)
• How to make people listen by exploiting secret methods and techniques professional presenters and actors use for total breath and voice control
• How to approach presenting to the “Big Dogs” with new found confidence & ability
• To understand and apply the ten habits of highly effective presenters
• Adroitly handle literally any kind of question including soft ball, confrontational, hostile, technical, embarrassing and the simply impossible to answer
• Make “impromptu” presentations that simply WOW and work under the gun to develop effective presentations in a matter of minutes (Yes, minutes)
• How to deliver high-impact, short presentations that will set you apart from the pack

CP Module 3: Performance Dynamics - How to Set Goals, Analyze Performance & Document the Results Back to Course List

Performance Dynamics - How to Set Goals, Analyze Performance & Document the Results

Most American workers (and managers) can’t confidently answer three simple questions: What is my job? What in it really counts? How well am I doing? If people don’t know what to do, they’ll do anything they want or nothing at all. If they don’t know how they’re performing they’ll be apprehensive and discouraged. This all leads to a painful performance appraisal. And a botched appraisal can culminate in terminal illness for employee/manager relations.

In this six-hour workshop you’ll learn...

• The goal-setting process including how to shape and communicate what is expected (results), how to do it (behaviors) and improvement plans (individual development).
• How to help people find real meaning and value in their work to encourage peak performance.
• What the critical traits are that followers expect from their leaders.
• Performance Analysis including a fool-proof process for determining the proper response
to literally any kind of employee performance.
• How to document performance in a way that protects you and your company legally while setting you and your direct reports up for a successful Performance Review next year.
• How to plan for and conduct an effective Performance Appraisal and what to do to salvage things if you haven’t been managing performance effectively during the year.

Like it or not, face-to-face performance communications is a critical element of front-line leadership. You simply must know when and how to give & receive constructive feedback, recognize and reward good performance and take corrective action (discipline) when it’s necessary. This module gives you the opportunity to learn how to applying these skills to handle real-life performance situations.

This module offers an array of practical tools you’ll find yourself using almost daily. Covers problem-solving & decision-making, time management, meeting management, facilitation skills and critical aspects of the creative process. Great managers are masters of these often underrated skills. Master them and set yourself apart.

Recruiting & hiring talent is essential to developing a competitive edge. You must have talented people on board, ready to perform. In this module you’ll learn how to get the information you need from interviews while keeping within the law. On the other hand, you’ll learn how to best sell yourself when you are the one being inter-viewed. All from the perspective of an executive marketing pro.

How do you build trust & credibility? What role do your values play? How can you be ethical in an unethical world? Is it important to be liked? Why and how should a leader use humor? How do you encour-age and coach top performers? What role does storytelling play? How do you get to people’s hearts and minds? This module explores these questions and more. Includes your own Leadership Qualities Survey.

Most behavior is understandable if you know what basically drives that behavior (motives). All people are naturally motivated and effective leaders know how to appeal to that powerful force. If you know what really makes people tick you can accommodate to their style preferences to better communicate with them and lead them.

Change is inevitable; survival is optional. The need for innovation has never been greater. But people tend to find change disruptive and re-sist it. This module focuses on how to create a culture that embraces change and innovation. It begins with your own change management style. Explore real world examples while busting your own paradigms.