AI AND CHATBOTS IN INSURANCE

Chatbots bring in new standards in efficiency and customer satisfaction for the insurance industry.

While insurers are using artificial intelligence to analyze risk and validate claims, they’re also deploying more of that technology in customer-facing operations. Chatbots are now being used to assist both customers and service agents in many areas of interaction with the customers.

The insurance industry outspends 12 other major industries when it comes to investing in AI, according to the Global Trends Study 2017. Insurance invests an average of $124 million per company in this attractive technology, $54 million more than the average across all industries surveyed in the study.

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