Policies

If you shop for Love, Chic Baby merchandise and place your orders through www.lovechicbaby.com, any personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency.

We do ask you for certain kinds of personal information in order to provide the services you request. This information includes:

My Account – You have the opportunity to create a personal shopping account with Love, Chic Baby. This account will allow you to shop faster and easier, and to check on order status and history. In creating this account, you authorize Love, Chic Baby to store your name, email address, telephone number and shipping and billing addresses. This is for your convenience only. The information is not used for any other purpose.

Mailing List – When you create an account with Love, Chic Baby, you will be given the option to be added to the Love, Chic Baby mailing list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Additionally, subscriptions to the mailing list can be cancelled at any time.

Purchases – When you place an order, you will be asked to provide your credit card information. Love, Chic Baby does not, however, store your credit card information.

YOUR SECURITY

Love, Chic Baby takes every precaution to keep your financial information private and safe. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders using this secure server for maximum security. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

Orders placed Monday – Friday before 1PM EST will begin processing that day (excluding holidays) and will ship within 72 hours pending availability and credit card verification. All orders placed after 1PM EST will begin processing the next business day and will ship within 72 hours. Orders placed receipt or call our customer service number at 212-371-LOVE (5683). We do not deliver to PO Boxes, US territories, APO/FPO addresses. Shipment to Hawaii and Alaska take additional time.

International orders require additional shipping charges. We will contact you via e-mail about these added charges. Any duties or taxes are the responsibility of the customer and are not added into our shipping charges. After an item is shipped, all transactions that involve Customs are between the customer and Customs and does not involve Chic Baby, Inc.

CUSTOMER SERVICE

We value your business. That’s why we want your online shopping experience to be easy and enjoyable. We are dedicated to answering any on your questions or concerns. If you have any questions about our products or the website, you can contact us Monday through Friday, 10am – 5pm EST.

We will gladly accept returns or exchanges for our Love,Chic Baby products upon receiving your items within 21 days of the PURCHASE date. To ensure a timely refund to your account, please return the item in its original condition and unopened. Pack and securely seal the merchandise in the original packaging, if possible, and include the packing slip or a copy of the packing slip with your return/ exchange request and please send the package to the address below:

Chic Baby, Inc.

Attn: Corey Gelman

200 East 61st Street, Suite 34A

New York, NY 10065

We recommend that you insure the return package, as we are not responsible for packages not sent to us.