Voicemail Access

Speed Dial

If enabled by your system administrator, your contact directory will be populated with all the lines on your system.

1. Press .

2. Scroll to and select Dirs > Contact Directory.

a. To add a new contact, press the Addsoftkey.

b. To edit an existing contact, select the desired contact and then press the Edit softkey.

3. If you selected Add, enter the Name and the internal extension or external number in the Contact field.

4. Enter a Favorite Index. The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing.

5. Press the Save softkey.

Vacant Key: Press and hold the second line key, add the first name, last name, an internal extension or external number, and then press the Save softkey.

3-Way Calls

1. While on an active call, press the More > Conf softkeys.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press More > Conf again.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the Tsfr softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

Tip: To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume.

4. Press and hold the Tsfr softkey.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the Tsfr softkey.

2. Select Blind.

3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press the Hold softkey.

2. Press the Line key to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

1. Press .

2. Select Settings > Basic > Ring Type.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Highlight the desired ringtone (press the Play softkey to sample ringtones).

5. Press the Sel softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: Speed dial assignments and contacts in your Buddy List can be monitored by enabling Watch Buddy for each contact.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

From the Web Interface (Web UI)

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard. If the web UI does not load, enter https:// before the phone’s IP address.

4. Enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

5. Go to Settings > Provisioning Server.

6. Define the following settings:

Server Type

HTTP

Server Address

‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Server User

Clear this field (asterisks may still appear)

Server Password

Clear this field (asterisks may still appear)

7. Click [Save].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

Below is a list of known compatible accessories for your device supported by Jive.