All orders will be shipped from our warehouse to your doorsteps via our designated delivery agents. We will aim to dispatch your order within 48 hours of orders receipt and delivery cut-off time is 12pm every week days.

All goods (except larger orders) are sent via courier for which a signature of receipt of goods is required. We cannot be held responsible, for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are not available on parcel delivery or collection, we may leave a card to instruct you to arrange for redelivery or collect from the courier office.

International orders will be shipped via Registered Air Mail to all major countries.

Duties and Taxes

The cost of item(s) and shipping rates will be charged at the time of purchase. In addition, import duties and taxes may be levied once a shipment reaches your country. Please pay those costs directly to the delivery agents or the customs office upon delivery. Policies on those taxes vary in each country. wcfong.lelong.com.my store and participating merchants have no control over those charges. Please contact the customs office in your country before writing in at enquiry for your query.

Prohibited and Restricted Goods

Different countries have different list(s) of prohibited and restricted goods, please check and observe your local 'custom' clearance lists. Customers are solely responsible for checking to see if the item can be imported to the country prior to making a purchase transaction.

Undeliverable Package

There are several reasons that our carriers deem a package undeliverable.

Incorrect Address

If the address is incorrect or outdated, the shipment(s) will return to us. Do remember, to write a complete and full address in the shipping bill form.

Restriction Areas

If the package(s) is being made to a restriction area such as military base or prison, there may be delivery restrictions associated with the items or package, the package(s) will return to us if delivery fails.

Reject by Recipient

If recipient refuses to accept package, the package(s) will return to us. Do remember to notify recipient (if it is a gift/surprise/etc) after you have made the order.

Courier Mistakes

In rare cases, if the address label became illegible(unreadable) during shipping and handling process, the package(s) will be returned to us.

Damaged Missing Item(s)

If upon receiving your order, there are any damage(s) to the package(s) or missing item(s) from your order. Do make a report to wcfong@hotmail.com within 3 work days at +603 5611 1933. But please keep all items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.

If you have missing items spanning multiple boxes, please check the tracking status to confirm that all packages have been delivered with tracking number before you proceed filing a report with us.

Shipping Restrictions

For items shipped internationally, any warranty issue(s) and manufacturer restrictions may not be applicable; as items may not be designed for destination country standards, specifications and labelling requirements, though you will be notified if we're unable to ship specific items to the address you've selected.

Different countries have different list(s) of prohibited and restricted goods, please check you're your check and observe your local 'custom' clearance lists. Customers are solely responsible for checking to see if the item can be imported prior to the purchase transaction.

In the event of item(s) such as aerosol products(hairspray, mousse) or items "prohibited" by courier being rejected, we are not solely responsible for the circumstances.

Item Availability

We take every measure to ensure that the products we offer are in stock. However unforeseen circumstances may happen, in the event of 'Out-of-stock', we will notify you via phone call or email and our customer support will advise you the next step.

Delivery Service Delay

In rare cases, there are unexpected service delay such as severe weather, natural disasters, transport accident, unscheduled events and etc.

a. We will issue you Cash voucher via email for the return item based on the product purchase price. Please note that we will deduct a 25% restocking fees for return items.

b. Returned items must be in Complete/Original Packing. Items returned stained, washed, spoiled, or used will NOT be eligible for return.

c. Delivery charges are not refundable and if your items were shipped with free shipping, we will deduct the shipping charges from your refund.

d. Delivery cost incurred for returning the items will be borne by the customer.

e. This return policy does not apply to any liquid products.

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