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Failure to Connect to the Central Repository Server (CRS)

Problem

You cannot connect to the central repository when you are trying to synchronize application details. The error message that you see on the screen is, 'Failed to connect to the central repository'.

Cause

You cannot connect to the central repository when you are trying to synchronize application details because you:

Have not defined proxy settings, or the existing proxy settings are invalid or have been changed

Have not added "sync.patchquest.com" and "patchdb.manageengine.com" to the exception list of your proxy server

Do not have access rights to the vendors' Web sites

You may also face this problem when the proxy server does not allow communication through ports 80 and 443.

Resolution

You are required to identify why you cannot connect to the central repository, when you are trying to synchronize application details. Follow one of the solutions given below, depending on what the problem is.

Defining valid proxy credentials

You are required to define the proxy settings.

Note: If you have already defined the proxy settings, check them for validity.

To define valid proxy settings, follow the steps given below:

Click the Software Deployment tab>Proxy Settings

Enter the following details:

HTTP proxy host

HTTP proxy port

User name

Password

Click OK

The Desktop Central server will validate the proxy credentials.

Providing access rights

The administrator must provide:

Specify proxy credentials of users who have download rights

Access rights to the systems, to download application-specific details from sync.patchquest.com

Configure Proxy Server Settings

You are required to do the following tasks:

Open ports 80 and 443 to allow the proxy server to communicate

Add "sync.patchquest.com" and "patchdb.manageengine.com" to the exception list of your proxy server

If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.