Only one promo code can be used per order. Savings will be reflected in your shopping cart. Discounts cannot be applied to shipping and processing, taxes, design services, previous purchases or products on the Promotique site, unless otherwise specified. Discount prices on digital products are valid for initial billing cycle only. Additional charges may apply for shipping and processing, and taxes, unless otherwise specified. Free offers only valid on the lowest quantity of each product and not valid on more than 1 items per order.

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Common Customer Questions

The moment you submit your order, we start working to get it to you as quickly as possible. But, we know - mistakes happen. We'll do everything possible to cancel your order, just follow the directions below:

Access your My Account page.

Click on the View Order History link.

Click Cancel on the order you wish to cancel. An "Are you sure you want to cancel?" pop up will appear.

Click Cancel My Order.

Your order will now be cancelled. In the status field for that order the word "Cancelled" will appear and the "Cancel" action will be greyed out.

If the order is cancelled successfully, a merchandise credit for the order amount is applied to your account.

If you rather we do it for you, give us a call right away and we'll do our best to cancel your order.

If you would like to edit your order but the option is not available online, or if you need to change something else about the order (such as quantity, paper stock/finish, ship speed) please contact us for assistance.

Exceptions
Certain products may not be able to be edited after your order is placed:

Checks

Some photobooks

Digital products

Mailing Services

Design Services

Products ordered on the Promotional Products tab

If you need to make changes to one of these products after you have ordered, please contact us.

Other Timely Topics

Some exceptions do apply. Express delivery is not available for orders that are shipping to a PO Box as well as some remote areas in the US. Certain products like checks can’t be rushed either. Return address labels can only be rush shipped when there is another product being ordered.

During checkout, we will list available options based on your shipping address and order.

Note: processing times are estimated for the continental US; Alaska and Hawaii may take longer.

We use a variety of shipping carriers to deliver your order including United States Postal Service (USPS), UPS, and FedEx.

All our carriers enable us to offer high-quality shipping services at a low cost. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.

Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.