Essential Employees See Decline in Corporate Culture

In the midst of the COVID-19 outbreak, many states are currently living under lockdown, with Indiana in particular abiding by Governor Holcomb’s ‘stay-at-home order’. Residents are ordered to stay at home unless making essential trips for things like groceries, medical supplies, or reporting to essential jobs for essential tasks—all in the pursuit of reducing the spread of the coronavirus outbreak. However, working persons across the nation are finding themselves in conflict with their employers regarding their compliance level with their state’s level of travel restrictions during the pandemic—landing some companies in hot water with their employees who have come forward citing a toxic corporate culture that some describe as choosing “profits over people.”

While the world watched China and Italy deal with devastating consequences of COVID-19, other countries like the United States struggled with how to respond. The Trump administration is currently facing criticism for the general handling of the pandemic with the consequences being felt across the nation. The homogenized body of information flowing from various sources, the compliance climate surrounding lockdowns has some businesses demonstrating their lack of understanding of what constitutes an “essential” job or business.

Media outlets of all shapes and kinds are publishing lists of essential jobs and services during the COVID-19 pandemic. The list is much longer than many may think, with 35 different businesses and organizations deemed essential, from exterminators to funeral homes. One of the business types not on that list is recreational retail—businesses like GameStop, which sells video games, electronics, and gaming merchandise. Even after many states started initiating lockdowns, GameStop stores remained open, exposing employees and consumers alike to one another in reckless disregard for COVID-19 precautions. At the end of March, a former employee wrote an op-ed for Vice, detailing their declining relationship with the company over seven years, culminating with their departure after GameStop made the choice to keep stores open during the pandemic. Under the pseudonym “CT Collins”, the former employee described a corporate culture that was slowly deteriorating, “As corporate continued to increase expectations, associates began to lose motivation altogether. Since holidays alone, my store saw increased expectations in every metric we were tracked on, despite January and February being extraordinarily slow months…This despite the fact that our store had struggled to meet the previous targets, and our new game sales were nearly halved from the previous year.” Ahead of the highly-anticipated release of Animal Crossing: New Horizons, GameStop certainly had an opportunity to recoup lost profits by remaining open during the launch of the popular life-simulator.

GameStop’s difficulty with the definition of “essential” has unflattering optics that demonstrate a level of indifference to their employees with regards to whether or not their contact with customers and each other can contribute to the rising epidemic of COVID-19. The op-ed by CT Collins already documented a declining corporate culture in which employees were trapped in a cycle of disengagement and apathy as a direct result of corporate expectations. Following the outcry from the employees, the decision was finally made to close GameStop stores in compliance with what has become known as “flattening the curve.” We can only hope that other businesses begin to revaluate how much of their daily operations can be conducted in the cloud—allowing employees to work from home and telecommute with the use of technology and business-to-business platforms.

GameStop is not the only retail giant getting bad press. Amazon has come under fire as a documented history of corporate culture issues, including an infamous incident in late 2019 in which an Amazon fulfillment associate died of cardiac arrest while on the warehouse floor and their fellow employees were told to “go back to work.” Now, an Amazon worker, Chris Smalls, has been fired for protesting the unsafe working conditions in the Staten Island warehouse where he works—one of the busiest in the nation. Given that millions now depend on delivery to get essential items, it’s not a surprise that Amazon is struggling, but employees are making their voices heard during these uncertain times, articulating their perceived lack of value to the corporation as many distribution centers fail to protect their employees from the spread of COVID-19.

Amazon is arguably essential as a distribution service that can put much-needed supplies in the hands of people who need them, but if the employees feel as if their employers have flagrant disregard for their health and safety, it should be no surprise that employees disengage and become vocal about their discomfort with the working environment. CEO Jeff Bezos has made repeated promises in the past to address the claims of toxic corporate culture within Amazon, but it seems that extraneous circumstances continue to bring out the very worst of capitalism within its distribution centers. As an “essential” business, Amazon has a responsibility to its employees to ensure they have a safe working environment by respecting social distancing protocol and providing safety equipment to protect them during the outbreak.

Disregarding restrictions set by the Center for Disease Control and other federal agencies during a pandemic as a non-essential business is a perfect storm for rapid deterioration of corporate culture. Even if the corporate culture was previously healthy within a company or organization, such blatant disregard for health and safety become a malignancy within the workforce, where employees do not feel valued, and disengage from their jobs, leading to further drop in productivity. To prevent this from happening to your company, the steps are really very simple:

If you’re not one of the designated “essential” business types, it’s imperative to allow your employees to do as much work as possible from home, and close all brick-and-mortar locations that would allow the continued spread of COVID-19.

If you are an “essential business,” carefully evaluate within the context of your business model constitutes an essential job or task. If it can be done over the phone, over email, or over video-conference, it should be.

Take advantage of any opportunity to limit human contact. Keep all on-site workers a strict 6 feet apart, encourage heavy hand-washing and commitment to maintaining excellent sanitary conditions in the workspace.

The bottom line is that taking care of your essential employees in this uncertain time can only positively impact your workforce. When physical risk is not a part of the job description, it is easy for employees to feel inherently undervalued when they’re asked to risk their health in the interest of their job. Disregarding the limits put in place for the betterment of public health can only incite decline in your corporate culture.

COVID-19, or “the corona virus” has already had an
unprecedented effect on the world’s economy in the 21st century.
Millions across the globe are currently practicing self-quarantine or
“social-distancing”, while many workplaces are shutting down in order to
prevent the spread of the virus. While many struggle during this time of social
isolation, internal investigations in corporations and organizations are
experiencing major disruption as well. Corporate investigators can continue to
expect unique challenges with internal investigations, and will have to rely on
telecommunications in order to continue their due-diligence.

Any seasoned investigator will tell you that one of the
greatest challenges with internal investigations is developing rapport with the
human sources in the case. This is usually achieved by face-to-face
interaction, bringing down the witness’ guard, and evaluating everything from
their facial expressions to their body language. With everyone working from
home (or not at all), internal investigators have lost access to face-to-face contact
with those human sources and witnesses. Investigators have transitioned to
conducting crucial interviews over the phone, which may not have as many
drawbacks as you think.

Internal investigations can already by tricky without the benefit of seeing the other person’s face or actions. We’re often told that a person’s actions—not their words—are a good indicator of honest or dishonest accounts of any type of incident. Are they blinking too much, or not enough? Are they touching their face? Are they inexplicably breaking out in sweat or becoming flushed? These are all clues private investigators and corporate investigators consider when determining the veracity of a witness’ story. But can you find the truth from only hearing a person’s voice?

Studies indicate that human beings actually can tell a lot more from a person’s voice than their body language when it comes to gauging their level of honesty. Michael Johnson, a former U.S. Department of Justice attorney and CEO of Clear Law Institute, stated “While there are some non-verbal cues to lying, most people don’t know what those are, and sometimes they are the opposite of what you think.” Conducting corporate investigations over the phone doesn’t mean investigators still can’t garner helpful information. Without the distraction of visual stimuli, investigators are able to take detailed notes about a person’s story—the timeline, the verbiage, the tone. Investigators are able to detect inconsistencies in the witness’ story and ask follow-up questions for further context that can benefit the investigation. An interview over the phone also removes any personal biases that an investigator can potentially develop from seeing someone in person with regards to their physical appearance, such as sex, race, and class. The investigator is forced to rely on the information, and is less vulnerable to deception on the part of the witness.

In uncertain times, it feels as though COVID-19 has brought
the entire world to a halt. That’s why investigators must lean into one of
their greatest skills, which is flexibility. Quarantine doesn’t mean that
investigators have to stop their investigations, but they must instead adapt
their existing skillset to ensure that the wheels of progress will continue to
turn—even in crisis.

Scammers Get Personal Information From Your Phone SIM

Smartphones have become such an integral part of our everyday lives that many users joke their devices have become grafted to their hands. We use them to maintain contact in our work and personal lives, correspond through email and social media, and a bulk of Americans have made the transition to conducting their banking through the use of mobile applications. As developers continue their bottomless pursuit to create an app for everything, more and more of our real, flesh-and-blood lives are being stored on our phones: personal details, account numbers, passwords, and other sensitive information that could be misused if it fell into the wrong hands. That’s why smartphone users have to educate themselves on the specifics of a scam called “SIM card swapping.”

What is SMS?

For many telephone, internet, and smart device developers, SMS (short message service) text messaging is the cornerstone of their services. As of 2010, it was the most utilized service provided by communication companies with 3.5 billion users. It became a vital tool in direct marketing campaigns and remains one of the most popular forms of communication in younger users. Because of the ubiquity of smartphones, many companies that require a two-step authentication process for their users’ security implement SMS as a secure means of accessing information. For example, you attempt to log in to your bank account, correctly entering your username and secure password. It’s not uncommon for banking apps to prompt a second form of verification, so the app tells you it will now be sending a four-digit verification code to your phone that you must enter on the app to confirm that you are who you say you are. The code is sent to your phone via SMS. Once this information is transmitted over SMS, users are often derelict in deleting that information from their devices. This is where users are vulnerable to the scam.

How SIM swap scams work

Smartphone users who have lost their phone or who have been the victim of a theft often have the ability to call their mobile provider and provide their secure information in order to have the provider remotely wipe the SIM card and have that information transferred to another phone. Thieves in search of secure information will use tools like phishing mail campaigns, posing as legitimate companies like insurance and credit card companies to get the victim to willingly hand over identifying information such as date of birth, address, and phone number. Once they have enough identifying information, they will call the victim’s mobile provider and pose as a customer. They claim they’ve lost their phone or their phone was stolen from them. Then, using the victim’s identifying information, they will request that the mobile provider remotely wipe their old SIM card and rewrite it to the SIM card in their new device. Just like that, the thief has any and all information that has ever been transmitted via SMS text. This leaves accounts, email inboxes, and secure information vulnerable to fraud. “A high proportion of banking customers now have mobile phone numbers linked with their accounts,” fraud prevention consultant, Emma Mohan-Satta, told Digital Trends, “and so this attack is becoming common in some regions where this attack was not previously so common. Unlike mobile malware, SIM fraud attacks are usually aimed at profitable victims who have been specifically targeted through successful social engineering.”

Who is vulnerable?

Anyone who uses their smartphone as part of a two-step authentication is vulnerable to a SIM card swap scam. Once the thief has their hands on your personal information, they can devastate you in minutes by performing bank transfers, rerouting mail, and making purchases in your name. If the SIM card contained any compromising information, such as lewd photos or inappropriate communication with another person, the perpetrators can use that information to blackmail a victim into paying a tidy sum in exchange for the return of the compromising data. A victim named Tina told Motherboard, “This just happened to me over the weekend. I lost service late Saturday night and assumed it was an issue with my always buggy iPhone. Then on Sunday morning my husband got a text from T-Mobile saying that a line on our phone plan had been cancelled (mine) and i soon discovered that $1200 had wired out of my bank account to someone in [redacted] with my same last name.”

While the cost to a single individual can be devastating, a sophisticated thief can do even more to topple a business like a house of cards. It’s common practice for some types of employers to issue their employees a company cell phone to facilitate business, and in this day and age, that almost certainly means a smart phone. Correspondence between coworkers, appointments, account numbers, and sensitive company information can be exposed and exploited for gain. Companies that carry high financial sums in their accounts can be ruined before they even realize there’s a problem.

How to protect yourself

Dependence on smart phones to facilitate two-step authentication plagues many users throughout the country who enjoy the convenience of verifying their identity through SMS. Luckily, tech sites like Motherboard recommend a few ways you can protect your identity and your monies.

Beef up account security

Many major cell phone service providers are developing new methods of two-step authentication in light of the rise of SIM card swap scams. Many offer their customers the option to set up a secure PIN for their account, completely separate from the login information used to access their account. The PIN is used as a primary verification feature specifically for when customers call into the support center for SIM card-related issues. Previously, many providers opted for a security question for this type of authentication, but the answers to these security questions can often be found on a victim’s social media, such as, “Which high school did you attend?” This way, the PIN is never transmitted through SMS text messaging, and no personal information from a social media profile can be used against them.

Don’t link your number to your online accounts

Once a thief has access to your account, they can easily reset your password and other authentication methods, making it very difficult to quash the problem. Instead of linking your mobile cell phone to your accounts, you can choose a different sort of number, such as a Google Voice number.

Many individuals and companies bypass security measures for a number of reasons, such as lack of time, interest, or the mere belief that they could never be the victim of a SIM card swapping scam. The reality is that it can happen to anyone, and there’s no shortage of victims for scammers. Users who practice their due-diligence can build a security to block them out. When the scammer hits this wall, they simply move on to the next target. Educate yourself and ensure that target isn’t you.

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When someone owes you money, no one ever said they had to make it easy to collect. Debtors have been developing new ways to dodge their debts for as long as anyone can remember. In turn, collectors across all industries have had to develop methods of collection to prevent people from hiding an asset. One of a collector’s greatest assets in this modern age is an independent private investigator. While collectors deal with the paperwork, private investigators do the legwork, using proven methodology to unearth the hidden assets of debtors in arears.

Private investigators work with some of the same tools and
the same methodology as law enforcement when looking for debtor assets. As part
of their licensure, private investigators have access to verified databases
that allow them to develop comprehensive, cross-referenced background profiles
on a Subject in any investigation. Private investigators have diverse
experience in analyzing a person’s criminal, financial, address, and litigation
history in order to build a contextualized picture of a debtor’s circumstances.
Private investigators can unearth unseen assets like property, financial
accounts, vehicles, and other valuable assets that have been previously
concealed. Human sources are less common in asset searches, but private
investigators also have the training to build rapport and garner testimony from
relevant human sources in the case. Private
investigators are also highly skilled in obtaining and reviewing litigation
records to document a debtor’s history of litigation in a court of law. Pervasive
lawsuits, especially involving large judgements, can be a red flag in an asset
search investigation.

Social media has become a more valuable resource than ever
in many types of investigations. The amount of information people unwittingly
give away on social media is staggering. Private investigators can get
information about the sale of personal belongings, photos of assets like
property and vehicles, and can document the type of lifestyle a debtor is
currently enjoying—like lavish vacations or expensive home renovations. Private
investigators carefully document their findings to compile into a thorough
report for the client as another building block in their case against the
debtor in arears.

If you’re a collecting party trying to reap your due, don’t
hesitate to reach out to private investigator for a quote on their asset search
services. Through open-source intelligence and transparent investigation
methods, private investigators can get to the bottom of a debtors hidden
assets.

A private investigator is an ideal professional to track down your stolen art & jewelry

Even the most equipped and vigilant police department must prioritize casework—a triage in which violent crimes are placed at the forefront daily operations and receive the most resources from jurisdictional law enforcement. Crimes concerning only the theft of personal property like jewelry, art, electronics, and other valuable items are usually moved to the back burner. This leaves many individuals without recourse and without their valuable property, and leaves private investigators with an opportunity to provide clarity and solutions.

Successful and prolific private investigators typically have a background in law enforcement, working in law enforcement agencies, or in tandem with law enforcement. They develop a similar resume, and experience in forensic methodology, subject profiling, and making recommendations to clients regarding their case and how to move forward. They have a similar tool chest of instinct, rapport, and due-diligence that carries them from the intake call to the closing report. When law enforcement cannot pursue a non-violent crime for whatever reason, private investigators are ideal candidates to pick up the slack, and that includes the theft of art, jewelry, or other valuable property.

Typically, private investigators are completely independent,
and do not rely on a chain of command. Their autonomy makes them an ideal
professional to chase leads on stolen property. This means there is no valuable
time lost to bureaucracy and private investigators spend billable hours serving
their clients.

Witness location is one of a private investigator’s greatest
skills when it comes to the theft of art, jewelry, or other valuable property.
One of the most difficult parts of any investigation is identifying the unseen
human sources in any case. Private investigators can canvass the surrounding
areas—neighbors and businesses—asking relevant questions about suspicious
activity or the regular faces in the neighborhood. Private investigators can
also canvass the pawn shops in the area in search of art and jewelry that was
pawned for a quick buck by the thief. Private investigators collect the witness
statements, contact information, and include it as part of a comprehensive
closing report.

Private investigators are also proficient in identifying the non-human sources associated with art & jewelry theft investigations. Due to the ubiquity of both internal and external CCTV footage, it’s more possible than ever for investigators to map a suspect’s movements following a crime. Private investigators identify these surveillance systems and pull the footage for review to identifying human sources and potential suspects.

Social media is also a valuable asset in any investigation,
but particularly with regards to theft of valuable property. If the thief does
not pawn the item, they might try to sell it online, possibly through Facebook
Marketplace, or on an auction website. Private investigators also know how to
gather geo-social data as further evidence of the theft, and can use the
information found to recover the stolen item.

Private investigators are the ideal professionals to conduct an investigation into the theft of art, jewelry, or other valuable property . Their independence and their objectivity allow them to follow any lead and turn over every rock. Their access to verified databases and use of proven methodology means they can find the thief in your midst, and help you recover your treasure.