*Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners

EE Customer Service Hours

The EE customer services team is available to take your call Monday-Saturday – 8:30 AM-11:30 PM. Holiday phone hours may vary.

Sunday8:00 AM8:00 PM

Day

Open

Closed

Monday

8:00 AM

9:00 PM

Tuesday

8:00 AM

9:00 PM

Wednesday

8:00 AM

9:00 PM

Thursday

8:00 AM

9:00 PM

Friday

8:00 AM

9:00 PM

Saturday

8:00 AM

8:00 PM

Tips for Contacting EE

• Remember to be clear and concise when calling the EE helpline. Listen to the voice prompting service and select the correct options from the menus presented. This will ensure you are passed to the right person for your particular query.

• Before you call the EE contact number, have your necessary details ready. This could include your account number, your address, mobile number, card details and anything you might think is relevant to the call.

• You can choose a number of customer service options online at their website. If you are unsure as to what to do in a certain situation or even if you need advice in choose the right tariff or mobile for tailored to your needs, then call the EE broadband contact number and speak to one of the advisors.

Frequently Asked Questions

I don’t understand my first bill.

Your first bill will be sent about 7 days after you have signed up with them. This is to cover you plan, services, add-ons and mobile device charges. Thereafter you will be sent a bill monthly, depending on the date on which you first signed up.

If you still are unsure as to what you are being charged for, please don’t hesitate to call the EE support contact number listed here and talk to a staff member.

How can I unlock my handset?

There are a couple of ways to unlock your mobile device. You can call 150 from your mobile phone and follow the instructions, or call the EE telephone number here to speak to an advisor – who will be happy to help you further. Remember that unlocking your phone will cost £8.99 and can take up to 10 days to be unlocked.

You will need to have had your contract for at least 6 months in order to have it unlocked. If you are on Pay As You Go, you can have it unlocked straight away, but you will need to be registered with PAYG.

Get through the automated phone messaging system fast for broadband accounts.

Menu Option

Dial Code

Existing Broadband Customer or Recently Ordered Broadband

1

Home Broadband or Landline Service Fault

11

Queries About Your Existing Home Services

12

Leaving EE?

13

Join EE Broadband

2

EE Mobile Broadband Phone Menu Options & Dial Code Shortcuts

Get through the automated phone messaging system fast for broadband mobile accounts.

Payments And Billing, Content Lock And Lost or Stolen1Like to Upgrade, Leave EE or Provide Your Pac Code12

Menu Option

Dial Code

Pre-Paid Services

11

You Pay a Monthly Bill

12

Help With Mobile Broadband Service or a Laptop Brought From EE

2

Help With Mobile Broadband Service

21

Pre-Paid Services

211

You Pay a Monthly Bill

212

Help With a Laptop Brought From EE

22

Queries Relating Tablet Devices Such as iPad or Samsung Galaxy Tab

3

Help Activating a New iPad

31

Pre-Paid Services

311

You Pay a Monthly Bill

312

Other iPad or Tablet Queries

32

Pre-Paid Services

321

You Pay a Monthly Bill

322

Renew Your Contract or if Leaving EE?

4

Existing Customer or in The Process of Joining EE

1

Make a Payment

11

Make a Payment to Your Own Account

111

Top Up Someone Else’s Pay as You Go or U-Fix Phone

112

Any Other Enquiry

11*

Make a Payment

11*1

Like to Upgrade, Leave EE or Provide Your Pac Code

11*2

Upgrades

11*21

Leave EE or Provide Your Number Using a Pac Code

11*22

Like to Upgrade, Leave EE or Provide Your Pac Code

11*221

Leaving EE? or Transfer Your Number to Another Network

11*222

Considering Disconnecting Your Mobile Phone

11*2221

Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Leaving EE

11*2222

General Information on Transferring Your Mobile Number

11*223

Change Your Price Plan, Account Details or Add a New Line to Your Account

11*3

Change Price Plan or Account Details

11*31

Add a New Line to Your Account

11*32

Technical Support, Get a Puk Code, Phone’s Been Lost or Stolen

11*4

Phone Support

11*41

Help With Picture or Text Messages

11*411

Problems With Picture Messaging

11*4111

Problems Sending or Receiving Text Messages

11*4112

Internet on Your Phone Support

11*412

Sim Blocked And You Need a Puk Code

11*413

Any Other Phone Support

11*414

Problems Making or Receiving Calls

11*4141

Phone Support Queries

11*4142

Any Other Enquiry

11*41*

Mobile Broadband Support

11*42

Your Phone Lost or Stolen

11*43

Any Other Enquiry About Mobile Broadband

11*4*

Upgrades

121

Leave EE or Provide Your Number Using a Pac Code

122

You’re Joining EE And Want Provide a Pac Code

1221

Leaving EE? or Transfer Your Number to Another Network

1222

Considering Disconnecting Your Mobile Phone

12221

Mobile Broadband Customer With a Dongle, Tablet or Wireless Pointer And Leaving EE

12222

General Information on Transferring Your Mobile Number

1223

Change Your Price Plan, Account Details or Add a New Line to Your Account

13

Change Price Plan or Account Details

131

Add a New Line to Your Account

132

Technical Support, Get a Puk Code, Phone’s Been Lost or Stolen

14

Join EE

2

Buy an EE Phone Sim Pack or Usb Modem

21

Register Your New Pay as Go Phone

22

Joining EE And Want to Keep Your Current Mobile Number

23

General Information on EE

24

Interested in a Contract Phone

241

Pay as You Go Phone

242

Find Out About Mobile Broadband

243

Payments And Billing, Content Locks And Lost or Stolen

2431

Pre-Paid Services

34311

You Pay a Monthly Bill

34312

Help With Mobile Broadband Service or a Laptop Brought From EE

2432

Help With Mobile Broadband Service

24321

Pre-Paid Services

243211

You Pay a Monthly Bill

243212

Help With a Laptop Brought From EE

24322

Queries Relating Tablet Devices Such as iPad or Samsung Galaxy Tab

2433

Help Activating a New iPad

24331

Pre-Paid Services

243311

You Pay a Monthly Bill

243312

Other iPad or Tablet Queries

24332

Pre-Paid Services

243321

You Pay a Monthly Bill

243322

Renew Your Contract or if Leaving EE?

2434

Top Up a Pay as You Go or U-Fix Phone With a Debit or Credit Card

3

Home Broadband

4

Don’t Yet Have Home Broadband And Would Like to Sign Up For It

41

Existing Home Broadband And Need Help With it

42

Home Broadband or Landline Service Fault

421

Queries About Your Existing Home Services Including Recent Orders, Billing or Moving Home

422

Leaving EE?

423

You Do Not Have a Home Broadband Query

43

About EE

EE is the largest mobile network operator in the United Kingdom. It was founded in 2010 as an equal partnership between Deutsche Telekom and Orange S.A – Who were operating in the UK as T-Mobile and Orange, respectively.

They also provide the EE TV Box and IPTV (Internet Protocol Television). This is a form of file transfer that is known as streaming media – a quicker way to watch media online using less bandwidth.
The original name “Everything Everywhere” was coined in 2010. In November of 2012, they suffered a staff cut-back of 550 staff. In September of 2012, they switched to the brand name “EE” and secured exclusive handset deals over the coming years.

In 2013, the network began its testing of LTE Advanced and launched this super-fast platform in October 2014.

In February 2016, the network was purchased by the BT Group for 12.5 billion (reference) – from there on the merge of it’s award winning emergency service, it’s business divisions and other sectors has been constant work.

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Disclaimer

Calls to 087 numbers cost 13p per minute plus your phone company’s access charge. Calls to 084 numbers cost 7p per minute plus your phone company’s access charge. This is a call connection service, the official phone numbers can be found on the official website or the public domain at no cost. We are not associated or affiliated with any of the companies or government agencies listed on the website, trademarks are property of their respective owners. Contact BY at 03334560715