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St Martins shortlisted for national award

We have been shortlisted in the national Homeless Link Excellence Awards in the category ‘excellence in supporting people’. The recognition is specifically for Highwater House, a residential service based in the city centre which supports people with a diagnosed mental health condition and a drug or alcohol addiction. All the residents in the service have been homeless or at risk of homelessness at some point in their lives and require ongoing intensive support.

The news follows a recent Care Quality Commission (CQC) rating of ‘Outstanding’ for the service for being well-led and caring.

Chief
Executive Dr Jan Sheldon said, “All our team members at Highwater House are
dedicated to providing the best support possible to some of the most
highly traumatised people in our community. We are pleased to be shortlisted
for these prestigious awards as it puts St Martins and Norfolk firmly on the
map for fantastic homelessness provision at a national level.”

The
awards are run by Homeless Link, the national membership charity for
organisations working directly with people who become homeless in
England. The annual award scheme celebrates the best of the homelessness
and supported housing sectors by recognising innovative, impactful work that is
occurring across the country.

Highwater
House is leading the way by becoming an early adopter of a Psychologically Informed
Environment (PIE) approach. Manager of Highwater House Angela Herbert said, “Everything
we do takes into account the thoughts and feelings of our residents and how
past traumatic experiences may influence their behaviour. We work hard on
building genuine relationships with our
residents based on respect and tolerance. It’s their home and they feel safe here.”

The
winners will be announced at Homeless Link’s annual conference on July 2.