Regpack Software

Used by more than 7,000 organizations worldwide, Regpack is a cloud-based software solution designed to help small and midsize companies automate the camp registration and online payment process. Regpack gives users the tools to manage every aspect of an event or program including customized discounts, automated payment plans, custom forms, triggered emails, dynamic filtering and reporting tools, and much more.

Regpack allows users to build customized forms for capturing attendee details. Forms can also be embedded on the event website. The platform also offers payment-processing functionality, so customers can make payments using credit cards or electronic transfer methods.

It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again.

Pros

Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted. I also like being able to work on multiple unrelated projects for different teams.

Cons

Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need.

Response from Regpack

Replied May 2019

Erin, high praise, thank you! It's wonderful to know that Regpack has been a good business decision for your organization. We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work! Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to.

September 2019

Elinor from Run Wild Retreats

Verified Reviewer

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2019

Extremely Customizable, but a few features missing

Overall this booking system is a lot better than what we had before. It didn't solve all of our workflow challenges, but it did solve many of them.

Pros

This is the most customizable booking software I've seen. I like the conditional triggers built in to every field and feature so I can hide or show certain questions or options to customers based on their response to a previous question or option selected. I also like how I can totally customize the reports I generate to include/exclude any type of information.

Cons

I have to divide my travel products into separate projects and when a customer creates an account in order to purchase a tour in one project, that customer is only a user in that one project. So if the customer wants to change a booking to a different tour, I have to manually copy her information into the other project. Also, there is not way to integrate my email marketing platform. I have to manually copy customer's email address from Regpack into my email marketing list. And while I can send any number of emails through Regpacks using saved templates (which is great), I can't schedule emails to send in the future.

Response from Regpack

Replied September 2019

Elinor, glad you've found Regpack to be a customizable booking system that helps you manage trip registration and payments for your retreats and trips. The ability to create a custom process for your clients and get the reports you need from your data is what makes Regpack the best!

May 2020

Joy from Special Camps Foundation

Verified Reviewer

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

May 2020

Great product for the price.

I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.

Pros

I really like how easy this software allows for question formats. I like the ability to have the complex question formats.

Cons

The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.

Reasons for Choosing Regpack

They didn't allow for donations separately from camp registrations.

Response from Regpack

Replied May 2020

Hi Joy, glad you are loving Regpack and how easy it is to create a customized process for your camp registration and donations. We've made some great updates just in the last few weeks to help facilitate an even better donation experience, and we're happy to help you implement those updates! Looking forward to helping you make registration even better!

April 2019

Amber from Camp Galillee

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra

Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

April 2019

Lots of functionality but missing some key features.

I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.

Pros

This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.

Cons

No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.

Response from Regpack

Replied April 2019

Hi Amber, It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments. While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system. As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link. Please reach out to Client Success if you'd like to discuss your issues further.

February 2020

Kelly from Girl Scouts of Central Maryland

Verified Reviewer

Company Size: 51-200 employees

Industry: Program Development

Time Used: Less than 6 months

Review Source: Capterra

Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

New Client

We are a summer camp handling our registration through Regpack. I have had TONS of questions as our product went live and Regpack has answered all of them with a smile on their face (I'm guessing as all our conversations are over the phone). Even when I needed additional information or I didn't fully understand the explanation the first time they were willing to break it down a different way. And the videos they can send you to reference back later on are AMAZING!

Pros

We are a new client, and I'm not super technology proficient but the RegPack system is user friendly and once you understand the ins and outs it is super easy to use.

Cons

There are a few features that are missing for us, but once we report them they are willing to see which ones are possible to add in the future.

Response from Regpack

Replied March 2020

Kelly - promise there was a smile on our face when helping you go live and collect registrations and payments seamlessly!