The results of our CX Survey

The majority of leaders understand the Customer Experiencetopic as an important strategic focus. Thanks to this attitude companies like Apple, Amazon or Starbucks have developed a significant competitive advantage.

DEVELOR launched its international Customer Experience Survey in 2013. The survey was executed the third time in 2015, covering 4 countries: Poland, Czech Republic, Slovakia and Hungary. The international results were published at the 2nd International Customer Experience Conference on the 9th of March in 2016. (3600 residential and 300 corporate respondents – online methodology and interviews)

Three factors give this research a unique viewpoint:

Sector-independent, with the opportunity of sector comparison

Residential and corporate target groups, with comparability of responses