TonerMAX.com offers a 30 day money back guarantee on your purchase. If you are not satisfied with the product you bought, you can get a refund or a replacement in just 3 easy steps

You can request return procedure for replacement or refund in the following cases:

The product you bought was defective or damaged

Non-defective or damaged product in unopened original packaging (subject to re-stocking fee)

A shipping error occurred on our side

We try to make the return process as easy as possible.

Each case is reviewed by our customer support service. If the case is eligible for replacement or refund - you will get a Return Merchandise Authorization (RMA) number. We generally review all the refund/replacement requests within 2-3 business days.