Working remotely or working from home (WFH) doesn’t mean your business revenue is at risk. Additionally, you don’t have to comprise security and put your customers’ sensitive payment details or your organization’s reputation on the line. The main objective is to avoid any customers reading out sensitive cardholder data (CHD) over an unsecure telephone line,…

Call recording is an important part of training, quality control and dispute management for organisations and their call centres. For many industries this is a standard obligation, as outlined by the FCA to prevent, detect and deter market abuse.

Key IVR and Optomany have been long standing partners for over four years, working together to streamline the payment journey for organizations across the UK. Through innovative payment methods, both parties aim to enable businesses to take and process payments in any environment faster, safer and more efficiently than ever before. Stuart Dobson, Head of…

Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.

Over 20 million patients of three competing medical testing firms, Quest Diagnostics, LabCorp and BioReference Laboratories Inc, may have been affected by a breach after a billing collections service provider, American Medical Collections Agency (AMCA), reported that an unauthorized user had access to their systems. AMCA are a New York based company with a long…

From April 23rd to May 10th, Asia’s largest retailer, Fast Retailing, announced a data breach that affected more than 460,000 online shoppers of its Japanese Uniqlo and GU brand websites. The company confirmed that an unauthorised login by a third party occurred on the online store, but there were no reports of information being used…

Ecommerce purchases have been on the rise for years, as technology and the convenience that online shopping brings plays a massive part in assisting people’s busy lifestyles. The only downside is the lack of human interaction when it comes to queries or assistance, and asking a quick question over email can often be seen as…

This is a walk-through on how the Agent Assisted Payments service works. The purpose of this solution is to allow agents to take card payments securely over the phone. There are three ways to configure this service to suit how your contact centre operates. This is the most popular method, the Route 2 option, which secures the…

The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.

Organizations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

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