Technical Support Scientist in Customer Service

As a Tier II customer service agent at the Rockville, MD site, the TS scientist will handle customer calls/emails that require technical assistance. These will include pre-sale education and postsale follow-up support. Involvement in new product development is important and requires weekly communication with the R&D department. Daily feedback to sales and marketing through a CRM is also important. Utilizing OriGene’s many excellent support policies, the successful agent will employ good judgment in delivering high customer satisfaction measured by surveys and NPS-like calculations. An ability to be helpful within a team is of utmost importance. There is no travel required but options exist to participate in trade shows. Opportunities exist to publish papers using OriGene’s ground breaking antibody technologies. Exempt status. Local candidates ONLY

Critical Requirements:

Masters plus commercial experience, or PhD in the life sciences

Working knowledge of current molecular techniques including cDNA cloning, CRISPR/CAS, shRNA

Working knowledge of antibody research applications (Western, IF, IHC, Flow)