new to handbase and trying to load to Blackberry 9850 (Torch). has newest BB OS 7.1.Fresh clean load of BB desktop software and fresh download of handbase software.Running windows 7 professional with Norton Antivirus.

on install, the application loader does start, but never gives options for communications port or option to check the box to search--thus the install dies.

When starting the application tab from Desktop software and using 'import files' i click on the C: /program files(x86)/handbase4/blackberry/handbase.alx file and the response is:

No additional applications can be found. You file might contain applications that already exist in the application list, are not compatible for your device, or ahve errors"

When I did a direct down load of file to device (handbase Databse manager) the file does successfully install, but when I run the file the response is "Uncaught exception: java.lang.error. no further details are available.