Q: I just placed an order to ship you my own locket for engraving and when I shipped it to you, I forgot to place the order number with the locket. My order number is #417435 and I just shipped the locket yesterday from Claymont, Delaware. It is a silver heart lockett with fake diamonds on the front. Will there be any issue with processing this order?
Thank you for your time

A: This should be no problem syncing it up for you.

Q: What is the time frame from placing an order to receiving the item at my front door if engraving a picture and a message is requested?

A: Normally we ship within 4 business days. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.

Q: I have large digital images and your cart would not let me to upload it, what is the easiest way to resize photos to smaller size?

A: The easiest way is using a free Windows XP download called the Image Resizer

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Q: Hi! I was just browsing your site and noticed that you are located in Staten Island (I live in Brooklyn). I was wondering if this was where I could perhaps visit your store or drop off a picture?? I would like to order a pendant but would rather not pay for shipping a picture if I can just come to your location! Thanks a lot!

A: You can come to out location in Staten Island. We are located at:
1639 Richmond Road, Staten Island, NY 10304

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Q: How Long does it take get my order?

A: Normally it takes us about a week from the time we receive your order to process it. The shipping method you select determine your arrival time.

Customers Reviews

"THIS IS MY FIRST TIME GETTING ANYTHING FROM PICTURES ON GOLD AND I WAS VERY PLEASED WITH THERE WORK AND NOW WITH THE HOLIDAYS I MAY DO MY CHRISTMAS SHOPPING HERE."-- Carol

"This is my third purchase and I've loved them all. I searched for a photo of my dad holding my daughter and couldn't find one. But you were able to pull two photos seamlessly together and gave me exactly what I searched for and couldn't find on my own!"-- Jackie R.

"I wanted to write & express my gratitude to picturesongold.com. Some history on me, I am a dog breeder & trainer - my dogs are my passion, my life. Recently, one of my babies was laid to rest due to medical conditions. I was (and still am) devestated to say the least. I ordered the large oval photo pendant, skeptical, but excited to see the result. It arrived yesterday in the mail. I cried like a baby - tears of sadness for my loss, but tears of happiness - this necklace is gorgeous. I am amazed at the detail of my picture! And I can't believe how quickly I received the pendant in the mail! It is truly a work of art, I will recommend your website to others & I'm sure that I will use it again. Thank you Pictures On Gold for bringing my baby back to me....even if it's just in a necklace. A necklace that I will truly treasure forever."-- Jennifer M.

"I had to write in to tell you how pleased I am with my purchase. The quality is amazing and the color photo is crystal clear - I will definitely be ordering from you again. I also want to thank you for making my order a priority. I was concerned that I would not receive my pendant in time and Daniel assured me that it would be ready. He also helped me save money by suggesting I it ship ground (I was going to Next day the item). I received my order 3 days ahead of what I needed and I am extremely pleased! I will be spreading your name around to all my friends and family! Thank you for helping to make my mothers birthday extra special!"-- Deanna

"I love this heart, I bought the heart for my Mom because my Dad recently passed away ! It is gorgeous and worth every penny.."-- Arlene B

"After much searching the internet for a unique US Army charm, I came across this website. I ordered the Army Helmet Charm with engraving. The ordering process was extremely user friendly. Then seeing exactly how it would look made the experience of ordering online great.I also appreciate the customer service replies to my questions from Daniel which were very prompt and friendly. I love the beautiful charm and highly recommend PicturesOnGold."-- Robin

"Your online ordering couldn't be easier, your service was exceptional, your workmanship was excellent and the quality of your product is outstanding. I WILL be back for more!"-- Mary W.

"My first order from Pictures On Gold, an anklet for my wife, was a great buy,quality for the price, and was delivered as promised.My wife loves it."-- Karl

"I LOVE my new monogramed 14k gold necklace. Danny custom sized the chain perfectly and I was so impressed with the super quick service. He had it mailed to me the same day by UPS and I had it in only a couple of days. Their price was $300.00 less than another place I was considering purchasing from. I HIGHLY RECOMMEND doing business with this company.Janet GTennessee"-- Janet

"To whom it may concern,

Just wanted to drop a quick email and say THANK YOU!!!! I am absolutely happy with my purchase. It arrived today and I couldn't believe how beautiful it is. Thank you thank you!!!!!!