Archive for 2013

(I’m off the clock at the fast food restaurant I work at. I’m waiting for my manager to get off, because I’m his ride home. My manager is the cashier, and there’s only one other employee besides me there. A customer walks up to the counter.)

Manager: “Hi, what can I get you?”

Customer: “I’ll have a double cheeseburger and a large iced tea, please.”

Manager: “Okay, that’ll be [total].”

(The customer pays, and his receipt is printed off.)

Manager: “Your order number is 544, and it’ll be up shortly.”

Customer: “Can I have my drink?”

(My manager hands him a cup, since our drink station is self serve.)

Customer: “There’s no tea in this.”

Manager: “Yes, because our tea is self serve.”

Customer: “I don’t do self serve. I don’t work here.”

Manager: “So, let me get this straight, you want me to go out there and fill your cup up at our self-serve drink station?”

Customer: “Yes, like I said, I don’t work here. I shouldn’t have to get my own drink.”

(My manager turns to the other employee, who’s been listening to the entire conversation.)

Manager: “Would you fill up his drink for him?”

Employee: “No.”

Manager: “Good answer.”

(My manager turns back to the customer.)

Manager: “Sorry, sir, but I can not fill your drink for you.”

Customer: “Then give me my d*** money back.”

Manager: “Okay, here is your money, sir. Have a good night.”

Customer: “F*** you!” *walks away*

Me: “In nearly four years of being here, I’ve never seen a customer not want to fill up their own drink.”

Manager: “Same here.”

Me: “Makes me wonder though; how does he get gas? There aren’t any full service gas stations off the interstate.”

(I’m working as a cashier during the Black Friday sale. We’ve just had new registers installed a few months prior. It is extremely busy because of the sale. I’ve finished scanning everything for a customer.)