OMNI-CHANNEL

Respond to your customers’ needs and break down internal silos to truly manage your customer relationships with a seamless, efficient experience across channels.

An omni-channel strategy is knowledgeable, collaborative, personalized, interactive and empowering. But most of all, it’s omniscient – meaning it allows you to perceive and understand the holistic customer journey across your marketing, sales and service organizations.

A true omni-channel solution provides customers with a continuous, seamless brand experience across all channels and leverages data analytics to make that experience visible to all.

Many companies strive to reach omni-channel nirvana, but depending on budgets, competing priorities and resources, it can feel unachievable.

We work with you to develop a phased, strategic, omni-channel CX plan that supports your business drivers. We align business processes across departments and provide cost/benefit analysis for technology optimization and enhancements, so you can increase brand loyalty and share of wallet, while substantially decreasing your costs.

More Solutions

Contact Center

Turn your contact center into a profit center. PTP will help you create a system that turns in-bound conversations and agent downtime into sales opportunities so you can make better use of the information you already have.

Marketing

Take your marketing omni channel. PTP will help you create a marketing program that takes advantage of market insights, social listening cues and proactive contact strategies to reach customers when – and how – they want.

Sales

Break down the silos so you’re ready to upsell/cross sell at every opportunity. PTP will help you integrate all your functions so you can put all your information to work at the critical moment – the moment of purchase.