Very poor service and unethical behavior." - wsams66
We had a few recall items on our 2011 Jeep Rubicon. We figured while there, it could use a Virginia... State inspection. After a few hours we got a call stating it didn't pass inspection due to the rear brakes being worn beyond limits. We were told that the repairs would be over a thousand dollars and we declined to have the work done by them. Since the car only had 34159 miles, we didn't feel that the brakes and rotors should have been worn as described by them. The service writer was upset that we declined the repairs and simply kept stating that they would put a rejection sticker on the windshield. Which we said was fine with us. Upon claiming the car and bringing it home, we found that the brake pads and rotors were not worn beyond limits as stated but simply rusted superficially from lack of use. Car subsequently passed inspection without issues elsewhere. When I spoke to the service manager, she was adamant that the brakes were faulty and we should just come claim the car that was already at my house (she had no clue what she was talking about). She was very unprofessional and ignorant about the facts. Had we just taken their word, we would have been unnecessarily spending over a thousand dollars for nothing. The warranty work was not done within the time promised. We couldn't give anything less than 1 star but even that is too much.

I wish I could give no stars! We have had the WORST experience EVER with this dealership, specifically with the Service Department (Diane and Mandy). After... taking in our 2018 Jeep TrackHawk twice for the same issue, they refused to see us again. At this point I would NEVER buy another Jeep product again.
We initially noticed a smell inside our 2018 Jeep TrackHawk when it would sit in the sun. The smell resembled a dirty gym locker, musty old socks, etc. Anyone who got in our Jeep noticed the smell.
12 Feb 2019 @ 1630 - Jeep dropped off at Dulles Jeep Chrysler Dodge to have the oil changed, tires rotated, and an odor investigated. We believed that the odor was coming from the door panels as we were able to clearly smell it from the mid-range speakers/tweeters. I asked the service writer to please smell the doors where the odor was coming from so that she could identify it to the technician but she refused.
13 Feb 2019 @ 0933 – Mandy informed us that the work had been completed but that she, the technician and the service manager did not smell an odor. I informed her that it was coming from the tweeter speakers in both from doors. She said that a technician would remove the door panels after lunch.
Mandy let us know that the vehicle was ready for pickup and that they had indeed found condensation and a 1/4 of standing water in the bottom of the doors. We picked up the vehicle and had pictures of the standing water sent to us by Mandy. A leak test was not performed.
WE had to REQUEST a leak test.
26 Feb 2019 @ 12:02 – We dropped of the Jeep for the leak test. I also explained how we’d had multiple instances of moisture build-up on the inside of the front windshield. She simply shrugged her shoulders and said that there was no way for her to verify or do anything about that. She also stated that she wasn’t going to “just start replacing door panels”.
Mandy was unable to find a leak in the doors so I asked her to please at least replace the tweeters. She said she would get them on order and we made an appointment to come back in and have the tweeters replaced.
5 Mar 2019 – We dropped off the Jeep to have the tweeters replaced. Mandy said if that didn’t fix the issue to please let her know and we’d go from there.
Once we got the car back the smell persisted. I let Mandy know and she told me that her Service Manager told her that the District Rep would have to come in and authorize additional repairs. Mandy finally got back to me and said that she was unable to reach the District Rep and that I would have to call Jeep Customer Service.
We never heard from the district rep and we constantly pushed to the Jeep customer service line. We called and left a message for the service manager who promptly replied to tell us to call customer service because they’d found no odor and were not going to pursue the issue further.
Guess what?!!?! We took it to Fair Oaks Jeep and were treated completely differently. They were familiar with this issue and ordered another leak test which found the drain tubes from the sunroof were crimped/damaged and needed to be replaced. Water damage is nothing to joke about in vehicles but clearly this dealership doesn't care.

Even though I purchased the car from a different dealership, the service department treated me with the upmost respect. Once the work was completed, all... of the recalls were corrected were explained in details...no questions on my end.

Although this car is in Maryland most of the time now, taking the 45 minute trip each way to Dulles Dodge is the best choice for me. No other dealership... has treated the car or me nearly as well as Greg Welch and the staff at Dulles Dodge. This is the best dealership in the Washington, DC area and the only one for my Challenger. Thank you, Greg and company!