FAQ - Loyalty360 Customer Expo

Hotel Accommodations Customer Expo attendees are encouraged to book rooms at the conference event site, the JW Marriott Indianapolis. The hotel reservation link is coming soon!

*IMPORTANT* Please be advised there are 3rd party companies soliciting discounted conference hotel rates. These companies are not affiliated with Loyalty360/Customer Expo and there is no guarantee your reservation will be made. If you are contacted by a 3rd party company to reserve your hotel room, please contact us.

How much does it cost to attend Customer Expo?
For more information on pricing and different passes available, please visit our registration page.

Do I need to select sessions before the event?
No, conference sessions do not require pre-registration. Attendees can choose which sessions they would like to attend throughout the conference.

What if I'm interested in two sessions that occur at the same time?
Conference attendees can access presentation decks from sessions after the event, and Loyalty360 members can access all session videos on Loyalty360.org. For more information on how to purchase a Loyalty360 membership or conference video access, please contact us.

Do you offer any discounts?
Yes – we offer group discounts on brand/marketer passes. Please contact us to request information on group discounts.

What is included with my registration?
Access to sessions labeled for "all attendees", the exhibit hall, and conference sponsored meals (breakfasts, lunches, breaks, and cocktail receptions) are included with conference registration. Some conference sessions may be labled as "Loyalty360 member" or "Loyalty360 brand member-only". Only Loyalty360 members or brand members will be able to attend those specific sessions.

What is the refund policy?
Cancellations may be made up 14 days prior to the start of the expo and will incur a $150 administrative fee. All requests for cancellations must be made in writing to Loyalty360 sent to: [email protected]. Any cancellation made with less than 14 days notice will not be entitled to any refund. However, such cancellations may receive a letter of credit to use towards a future expo, but will also be subject to a $150 administrative fee.

Can I send a substitute in my place?
Substitutions may be made free of charge up to 14 days prior to the start of the expo. Any substitution made with less than 14 days notice will incur a $150 administrative fee. All requests for substitutions must be made in writing to Loyalty360 sent to: [email protected].

What is the dress code? The dress code is business casual for all events. We do recommend bringing a light jacket or sweater as personal preferences vary regarding room temperature.

How can I sponsor Customer Expo?
For sponsorship information, please contact [email protected] or call 513.800.0360.