Technology

How Uber Uses Data To Settle Disputes

Stephanie and the driver gave conflicting accounts of what happened. Stephanie said she and her friends weren't drinking, and that the driver harassed them. The driver told Uber that his passengers were drinking, and that he never called them names, according to Uber. (Uber wouldn't provide the name of the man.) But Uber reviewed both Stephanie's and the driver's past ratings. (Uber drivers and riders have the opportunity to rate one another on a five-point scale after each ride.) Uber also checked Stephanie's account of the ride — like the fact that the driver missed an exit — against GPS records.

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