I have installed Elevate. The program is working, but I cannot open the Building Data, Elevator Data or Passenger Data dialogs.

This happens very occasionally, and is normally caused by the table data entry component not being registered correctly by the installation program.

Please

Make sure you are logged on as an administrator

Click on the Windows Start Button

Select Run

Type in : regsvr32.exe VCF132.OCX

Click OK.

If you get the message "DllRegisterServer in VCF132.OCX succeeded", all should now be working.

If you get a different message, or Elevate is still not working, there has been a corruption in the download of the installation program, or there is another version of VCF132.OCX on your computer which is incompatible with Elevate.

Use the Windows search function (Start button, then select Search) to find all copies of VCF132.OCX on your computer. Rename any you find old_VCF132.OCX.

Download the software again, and re-install. This should now have resolved the problem. If another application you are using needs the file we have renamed old_VCF132.OCX, please contact Technical Support - at the time of writing we are not aware of any subsequent conflicts that arise by using Elevate's version of VCF132.OCX.