Torch 9800 is dead

My wife's 9800 Torch appears to have "died" on Friday. There is a periodic flash from the red LED, but it does not appear that the phone is starting up & I'm unable to sense it on my PC via is USB cable. My wife has a lot of info / contacts/ etc on this phone that are not on the SIM card. Is there anyway to access / recover this information?

Leave it alone for 2 hours, no matter what the LED or the display does

Remove the battery

Wait 15 minutes

Insert the battery

Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

Obtain an known good and already fully charged additional battery...use it in your BB and see what happens

Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.