shipping

If there have any problem with the delivery status,please contact the courier before contacting us by e-mail(aftersales@besthairbuy.com)

Order Processing Time :

If you place the order on Sunday or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take longer than stated due to security and customs clearance.

Wrong address disclaimer :

Please write your correct email address and preferably your contact number so that we could contact you. (Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)

Custom Duties Disclaimer :

The item is sent from China. We are not responsible for any charges/duties/taxes
( customs fee vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties.)

Shipping & Billing Information :

It is highly recommended that your shipping address should be the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.

return

Return/Refund policy :

We will always try our best to meet the demands of all the customers. Whenever a dispute comes up , we are willing to handle it properly with you.

Here are the situations that may cause disputes.

Item not received :

Delivery on the way:

1.Parcel seized by customs:

It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice).
2.Status of shipment stagnated for a long time:

If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.

Unsuccessful delivery :

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund.

Item not as described :

You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.

Return/refund for no reasons

If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address with your order number entitled:aftersales@besthairbuy.com . we will offer you the return address.Read MoreBut you are supposed to pay the shipping fee and the price difference.

If you want to return an item without any quality problem for refund within 7 days once it is received, please send an email to this email address with your order number entitled:

aftersales@besthairbuy.com . we will offer you the return address. But you are supposed to pay the shipping fee and 15% restocking fee will be deducted from your account.

Return/refund for quality problem

Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.

We will look into the case once we receive your email, then offer you some solutions.

Kindly reminder :

1.If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.

2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking fee,which will be deducted from your payment.

3. Please write down your order number and other important information we give at the form on a sale card then send them back together.

If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:aftersales@besthairbuy.com

Order Cancelling :

We can cancel the order for you if you contact us in time after your purchase.

1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee.

2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.

3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.

4. If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.

All rights to interpret are reserved by besthairbuy.com.

Note :

If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: aftersales@besthairbuy.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.

faq

Q1: What color do I choose?

A:When choosing hair extensions's color, choose a color that matches your own hair was recommended. Never choose the hair color of your "roots" as that tends to be a different shade. We recommend some of our customers to purchase 2 sets, if your hair has 3 or more shades. You can click this link: How To Choose Right Color

Q2: Does the hair have the color difference?

A: Please understand due to different color settings of each monitor, pictures may not reflect the actual color of the item. All pictures were taken by ourselves, the hair you'll get is just as following pictures show.

Q3: How to Easy Install clip in hair Extensions?

A: Clip In Extensions are an easy and quick way to add length and volume to your own hair, Step By Step Guide to Installing Clip in Hair Extensions. You can click this link: How To Put It On

Q4: Can I color my hair extensions?

Since the hair extensions are made of 100% remy human hair, they can be dyed a darker color or toned by a professional hair colourist. But we don't recommend you to color it. You can buy different color to wear.

Q5: How can I style the hair extensions?

A: Since the hair extensions come straightened, you may need to wash it before curling to help it hold curl longer for the first time. Besthairbuy Clip Hair is real human hair and can be flat ironed, curled, blow dried or air dried just like your own hair. You can also use styling products on Hair, but keep in mind that use of heat styling and products will cause damage to your hair extensions over time. Do not leave on heat for extended time periods.

Q6: How do I take care my hair?

A: After the hair cut from a donor, the nutrient transport was cut off, so you need to take care of it. You can click: How To Take Care.

Q7: How long does the hair last?

A: This hair can last for a long time depending on how you maintain it, the better you take care with them the longer they will last. If you take good care of your hair it is common for quality extensions to last up to twelve months. If not treat with respect they will need to be replaced every three to six months.

Q8: If I am not satisfied with the hair, can I return it?

A: You should contact us within 7 days if you are not satisfied with the item. Because we allow returning within 7 days product, Please keep the item in original condition, items have been used or washed is not allowed to return anymore. If you want to know more information
about the returned product. You can click this link: Return Policy

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