Care and Maintenance

Cleaning

To extend the life of your watch it is recommended to regularly remove sweat, dust and dirt from the case, bracelet or strap with a soft dry cloth. For heavy soil, warm soapy water may be used providing the watch is water resistant and is dried properly following the cleaning process.

Temperature

Avoid exposing the watch to prolonged direct sunlight or leaving it in extremely hot or cold places for extended periods of time. Extremes of temperature may damage the battery or movement.

Shock Resistance

The watch may be worn while playing sport, however severe shocks such as dropping the watch onto a hard surface may cause permanent damage. Hard surfaces can scratch the watch.

Magnetic Resistance

While no problems should occur during normal use around household appliances, we recommend that your watch be kept away from transformers, arc welders, magnetic blankets or other strongly magnetising items. Magnetic fields may temporarily affect the accuracy of the watch.

Water Resistance

The water resistance indicated (either in METRES or ATM) refers to a dry atmospheric pressure test and is not the depth below sea level that the watch has been designed for. Michael Hill watches' water resistance is indicated at the back of the watch face.

Water Resistance

Water-Related Use

Depth

Rain

Swimming and Boating

Snorkelling

Diving

30M

✔

✖

✖

✖

50M

✔

✔

✖

✖

100M

✔

✔

✔

✖

200M

✔

✔

✔

✖

300M

✔

✔

✔

✖

Although water resistant watches are warranted, steps should be taken to avoid damage that results from mishandling. It is not recommended to wear your watch in heated water such as showers or hot tubs. Do not operate the crown or push buttons under water or while the watch is wet. If the watch features a screw down crown, ensure it is tightened before submersing in water. If the watch is used in seawater, be sure to rinse it thoroughly with clean fresh water to remove all traces of salt. Never store a wet watch in a closed container. Any sign of moisture inside the case requires the watch to be taken to a Michael Hill store for service. Seals and other water resistant parts should be replaced every 2 years during regular maintenance to ensure ongoing water resistance. Sudden changes in temperature might let moisture into the watch.

FAQ

How do I set the time?

Refer to the manual relevant to your watch type – see 4-digit code on the back of the watch to know your watch type.

How do I change the date?

Refer to the manual relevant to your watch type– see 4-digit code on the back of the watch know your watch type.

Why does it get behind on the date?

Each month where there are only 30 days you need to adjust the date yourself so you skip the 31st. You can do that by referring to the manual relevant to your watch - see 4-digit code on the back of the watch.

How do I have it resized?

You can take it to your local store and they will size the band to fit.

How to adjust my strap?

You can take it to your local store and they will size the band to fit.

Where do I take my watch when it stops working?

Firstly, ensure the crown is pushed all the way in, as the watch will not function when the crown is pulled out. You may need to do this when you first wear the watch. Otherwise, most often the issue will be as a result of needing a new battery. You can take your watch to your local Michael Hill store, or to any watch servicing location where there will be a small fee for battery replacement. Don’t forget to request the pressure test so it remains water tight.

Can I get my battery replaced?

Your nearest Michael Hill store can arrange for a battery replacement, fees will be applicable and may include transport charges in some cases. In some cases, after a battery replacement, your watch should be tested for water resistance (pressure test). Ask your local store if the test is needed.

How should I clean my watch?

Because the watch is worn next to the skin it collects dust and perspiration and becomes soiled if not cleaned regularly. It is recommended to regularly remove sweat, dust and dirt from the case, bracelet or strap with a soft dry cloth.

Dirt on the case or bracelet will cause increased wear on the pins and joints and can trap salt causing corrosion. It should be removed with a soft brush.

For heavy soil, warm soapy water may be used providing the watch is water resistant and is dried properly following the cleaning process.

The bracelet can be cleaned using a new toothbrush (not used; they have abrasives embedded in them) and warm soapy water. Rinse with clean water and dry completely. This should not be done if the watch has not been water tested recently. Instead, bring it in to a Michael Hill service center for cleaning.

Water blasters or solvents will damage your watch. It is not recommended to use them. Do not polish your gold tone watch with jewellery or metal polish.

How do I check the status of my repair, service or return?

Please contact the store who has arranged the repair or service works. Visit our store locator for contact details.

What does my warranty cover?

The warranty covers all manufacturing defects in material and workmanship for 3 years from date of purchase. Damage caused by accidents or mistreatment is not covered.

My watch is outside of the warranty; can I still send it to Michael Hill for Service?

Yes. Watches outside of warranty can be inspected and quoted for repair.

Can I play sports with my watch?

The watch may be worn while playing sport, however severe shocks such as dropping the watch onto a hard surface may cause permanent damage. Remember your watch is a delicate instrument and although it does have some protection against shocks and knocks, it is not indestructible. Dropping a watch onto a hard surface or knocking can damage the movement, the case, glass, or other components.

If a watch is rubbed against an abrasive surface such as concrete, stone, glass, or ceramic it is likely to be scratched. Sand embedded in wooden tables, or the porcelain clay in most writing paper will also scratch or abrade the case, bracelet or glass of a watch. Do not polish your gold tone watch with jewellery or metal polish.

Can I swim with my watch?

Michael Hill watches are water resistant; not water proof. Please check your watch water resistance against the water-related use table above to see what water conditions your watch can withstand. The water resistance indicated (either in METRES or ATM) refers to a dry atmospheric pressure test and is not the depth below sea level that the watch has been designed for.

When a watch has been in salt water, always rinse with fresh water and dry. Watches with leather bands should ideally not be worn in water as the material will deteriorate over time.

If the watch is exposed to chlorinated pools, soaps, salt water, etc the gaskets should be changed on a yearly basis. If a watch has moisture under the glass, keep it dry and bring it to us as soon as possible.

What if my watch has moisture under the glass?

If a watch has moisture under the glass, keep it dry and bring it to us as soon as possible. Your nearest Michael Hill store can arrange for the moisture to be removed and for the watch to be pressure tested. Fees will be applicable for this service and may include transport charges in some cases.

International Guarantee

All Michael Hill watches are covered by a 3-year international limited warranty.

Michael Hill is the business providing this guarantee (Australia – Michael Hill Jeweller (Australia) Pty Ltd; New Zealand - Michael Hill Jeweller Limited; Canada - Michael Hill Jeweller (Canada) Ltd.) Head Office - GPO Box 2922 QLD 4001. Australia. Telephone 1800 445 590. Email online@michaelhill.com.au. The warranty covers all manufacturing defects in material and workmanship for 3 years from the date of purchase. Within this period, regulation, adjustments, repair or replacement of parts will be performed without charge. The warranty does not cover parts or repairs for damage caused by accidents or mistreatment as reasonably determined by Michael Hill in its assessment of the watch.

The warranty does not cover the cost of pressure testing the watch or any other additional service carried out at the same time as work performed under the warranty.

For quality service and repairs to your Michael Hill watch, just drop it off or send it with proof of purchase and your customer details (name, address and telephone number) to a Michael Hill store in Australia, New Zealand or Canada or see contact details below.

Where the watch requires repair or replacement because it is of unacceptable quality or because of major failure then:

if the cost of returning the watch to a Michael Hill store is significant because of the nature of the failure or because of the size or weight of the watch, we will collect the watch from you within a reasonable time; and

if the cost of returning the watch to our store is not significant, you are responsible for this cost. You are however entitled to compensation for reasonably foreseeable costs incurred because of the defect, including the cost of returning the watch to us for repair, replacement or return.

For Australian consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For New Zealand consumers: In addition to this guarantee, New Zealand consumers have rights under the Consumer Guarantees Act 1993 (‘CGA’). Where goods are not of acceptable quality, or do not comply with any of the other guarantees set out under the CGA, you are entitled to a remedy from Michael Hill. If the problem is minor and can be fixed, Michael Hill will repair the watch, replace it or provide you with a full refund. If the problem is substantial or cannot be fixed, you are entitled to return the product and ask for a replacement or a refund, or claim compensation for the difference in value.

For Canadian consumers: This guarantee gives you specific rights, and you may have other rights that vary from province to province under applicable consumer protection law. Nothing in this warranty limits your rights as a consumer under applicable law. If upon inspecting the watch is deemed to be defective or not of merchantable quality, Michael Hill will repair or replace it for you, or may offer you a refund.