It makes more appropriate use of eachteam member’s skills and increases job satisfaction for receptionists

It is easier for patients to get an appointment with the GP when they need it, and shortens the wait to get the right help

Receptionists and PMs receive training on signposting

Correspondence management by clerical staff: A member of clerical staff in practice with additional training and protocols to support the GP in clinical administration tasks. All incoming correspondence about patients from hospitals is processed by a member of the clerical team