voip Integrationavaya-communication-manager (en)

Overview

Description

The Avaya Communication Manager package uses SNMP to query Avaya Aura Communication Managers. A simplex or duplex Main ACM is queried as well as one ESS simplex or duplex if present and configured. The statistics gathered in this way include:

The Avaya Communication Manager package will also configure the ServicePilot Agent to collect CDRs from TCP streams from the ACM. It can also correlate RTCP media quality statistics gathered with the voip-avaya-rtcp-media-quality package. These details are used as the basis for call statistics and call quality statistics.

Requirements

Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, all the ports below must be opened:

A Avaya RTCP Media Quality package imported into the configuration for the ServicePilot Agent

A Call Quality by Zone Or Network package imported into the configuration for the ServicePilot Agent

When this package is used, the default automatic SNMP polling interval should be turned off. This is because a number of SNMP polling objects in this package should poll less frequently than every minute.

collector:
pollingmodeauto: False

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager. Resources can be added to ServicePilot configuration in a number of ways:

Add resource using Views Configuration web interface

As an administrative user of ServicePilot, open the ServicePilot web interface.

Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.

From the Packages list on the right of the interface, click and drag the voip-avaya-communication-manager package into the View editor and let go.

The Package properties dialog box will open to allow resource configuration.

Click OK to close the Package properties dialog box. Note that the dialog box will not close if required parameters are not set.

Click Save to apply the new resource to ServicePilot configuration.

Add resource by changing servicepilot.conf configuration file

Resources can be added to ServicePilot configuration by directly editing the servicepilot.conf or other included YAML configuration files. The ServicePilot web interface can be used to make these changes and apply them to the running configuration.

As an administrative user of ServicePilot, open the ServicePilot web interface.

Navigate to Administration.

Navigate to Configuration > Edit configuration.

Expand the configuration to find the provisioning: and then packages: section of the view in which the new resource will be placed.

Add the example package configuration line below.

Click on the green - package: word to open then Package properties dialog box to allow resource configuration.

Click OK to close the Package properties dialog box. Note that the dialog box will not close if required parameters are not set.

Customer Name (matching Avaya VoIP Customer Name): If ServicePilot has been set up in multi-tenant environment, then the customer name is to be presented here, otherwise this field is to be left blank.

Avaya ACM version < 6.3.100: Indicate if the ACM is older than 6.3.100

Monitoring Options tab, tick the different checkboxes to enable the monitoring options. The options available are:

Monitor Trunk Groups

Monitor Network Regions

Monitor Media Gateways

Monitor Survivable Remotes (LSPs)

Monitor Boards

Monitor Call Admission Control

Monitor Cabinets

Monitor ACD Agents

Call Admission Control tab:

CAC object filter: Define a square bracketed list. Each element of the list requires a single source network region number, for which CAC will be monitored. This is followed by a comma and then a list of destination network region numbers, separated by | characters (wildcards accepted for destination network region numbers). Leave the destination field empty to select all destination regions. A second comma can then be added followed by 1 if only direct connections between the source and destinations are to be monitored.

CDR tab:

CDR Port: Specify the CDR port as configured in the Avaya Communications Manager

Additional CDR Source IP Adresses: Specify other IP addresses than the CM and ESS IP addresses from which CDR for this same system might be received

External extension pattern: A pipe separated list of Like Operator patterns to Specify an extension as external to the enterprise. Starting the list with an ! will reverse the meaning, so then list internal extensions instead (Default: 0|+). See the Like Operator (Visual Basic).

Mask Extensions: Tick to enable masking of user portion in numbers

Number of trailing digits to mask: Specify the number of trailing digits to mask

Length of number before digit masking takes effect: Specify the minimum length of an extension for masking to take effect

Notes

Avaya Aura Communication Manager Network interface statistics collected using SNMP can show no network traffic based on incorrectly fixed send and receive byte counts reported by the system.