The first thing I would check on your neptune washer is the control board that is on top behind the timer.There are three screws along top that you will have to remove. Then you will be able to flip the front console towards you and lay it on top the washer.

Take a close look at the control board. Find the R-11 resistor.If it is burnt looking you will need to replace that control board.

You will also need to replace the wax motor that is located in the door lock assembly.If you don't replace the door lock wax motor at the same time you will damage the new control board.

Here are the parts you will need to order to repair your Maytag neptune.

I have replaced the R-11 resistor and the wax motor but still no good. Do I need to replace the entire board? Do other parts of the Machine Control Board get damaged when the wax motor goes out? I have seen other sites where the wax motor and the MCB have been replaced with no results? I don't mind speding the $ for the board if that is the end of it but I don't want to keep plowing $ into this if it's just going to continue to be a money pit. I guess I am looking for technical advice as well as long term reliability of this washer model.

Lastly, I noticed you suggested changing the fill hoses? Just good maintenance or is there a reason for the suggestion that is associated with the repair issue?

I have replaced the R-11 resistor and the wax motor but still no good. Do I need to replace the entire board?

Not to contradict Larry above (who no doubt knows more about appliances than I do), but I have recently had success simply replacing the R-11 resistor along with the associated Q-6 triode. The cost difference was about an order of magnitude and the repair certainly wasn't difficult to do.

Of course, there could be other causes as to why the washer won't spin and it is possible that other components on the board are damaged. However, these two components aren't terribly difficult to replace and may well be worth the time and savings to try prior to spending $300 (approx.) on a new controller board.

Whether anyone chooses to replace the board or to simply replace the components, be certain to upgrade the wax motor (motor which engages the front door lock) as it appears to be the root cause of the problem. Frankly, even if you haven't had this problem, I would think replacing this rather failure-prone element is a good idea.

I was able to get a repair kit online for about $35 (motor, resistor, and triode).

Hopefully this information will be helpful to others. Thanks for the very helpful and informative forum!

Glad to hear the repair kit did the trick for your washer. We have tried to fix a number of used neptunes that we took in on trade by repairing the board as you did. Half the time it did the trick and I would guess that of the half that did work half of them ended up going out again in the first six months.

In the long run we decided it's just best for us to replace the boards with new ones as we have to stand behind our work.

Ok one more and I'll leave this alone - AJ - read just about all I could on the site you recommended. Great info and greatly appreciated and in an effort at one last shot before I throw this on the scrap heap. Will the Q6 Triad/Triac show signs of damage like the R11 resistor did? Mine looks good so I am wondering about the additional lost time while I track down the parts and get this done. Clothes pile is getting very large and mama is not happy.

Will the Q6 Triad/Triac show signs of damage like the R11 resistor did?

In my case, the Q6 did not show any sign of damage or burning (mine looked essentially identical to Larry's photo above). However, the information I had read elsewhere indicated that it would need to be replaced regardless.

Also, at this probably goes to what Larry was saying above regarding the hit-or-miss nature of the repair, I found it necessary to scrap back the printed leads on the circuit board and over-solder in order to ensure proper connection to component leads. It looked a bit messy but it works great.

I do not know the technical specs on the Q6, but you may be able to find one at your local electronics parts store (if you live in a larger area). I ordered a kit online. That site or similar sites may sell you just the Q6 without the other related parts to this issue.