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Not Syncing

Norton IDS on my tablet will not sync. It was suggested I clear the cache and restart the tablet and login but it still does not sync. I just keep getting an error message asking me to log off and log on.

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Re: Not Syncing

Has this just started happening, or was it working correctly in the past?

On the main ID Safe app screen, scroll down until you see your email address. Sign out from there. Restart your phone, and try logging in again. Remember you will first be asked for your email and password for your Norton Account, and then you will be asked for the Vault password.

Re: Not Syncing

Are you trying to sync with your PC? Are you using a cloud vault or a local vault on the PC you are trying to sync with? The sync only works with a cloud vault.

To see if you have a local or cloud vault, click on the three dots beside Vault is Open on your Norton Toolbar in your browser. Click on Open Identity Safe Settings. Click on the Security tab. If you see the first setting in the image below, you have a local vault and will not be able to sync with your tablet.

If you are using a cloud vault, the setting will not be displayed at all.