TELLYTRACK

FAQ

What are internet speed requirements?

You need a connection that is 2Mbps or more, although higher speeds yield best results. You can test your internet connection by doing a speed test visit www.speedtest.net

What do you need ?

You will need a modern internet browser Microsoft Internet Explorer 10 or later, Google Chrome, Apple Safari, Mozilla Firefox Version 2 or later, Android or iOS device. For some browsers you may require Microsoft Silverlight Player plug-in or Adobe Flash plug-in. The Microsoft Silverlight player or Adobe Flash plug-in is used to stream. Your computer will prompt you if these are needed.

How do you pay ?

When you register, we will prompt you to fill in your payment details. The service currently accepts credit cards and certain current accounts/debit cards (your bank dependant).

What to do if you receive playback errors

he error you're seeing is related to the plug-in, which we use to stream content.
This error is usually caused by one of two things:
A computer setting preventing the plug-in from storing files it needs to play.
An issue with the plug-in itself
To fix this error, follow the steps below for your Windows or Mac computer.
Troubleshoot your browser
Clear browser cookies
Your browser may be referencing an out-dated or corrupted setting in the cookie file.
Clear your cookies on your browser.
Restart your browser
Sometimes restarting your browser can clear this issue.
Try another browser

How do I terminate my subscription

You may terminate your subscription at any time by going to the My Profile tab. There you will find the option to cancel your subscription. This will not remove you as a member but will only terminate your subscription and you will not be billed monthly. If you terminate your subscription in the middle of a billing cycle, you will not be charged for the following billing cycle, but you will have access to the service for the remainder of the current billing cycle.

TERMS of USE

1. Tellytrack maintain this
website for purposes of providing betting information and data and live or delayed audio visual
coverage of horse races, for non-commercial use, to private users who have been granted
authorisation by the Company to access this website and to use such information and data
("Authorised Users").
By using, visiting, or browsing this website, you accept and agree to these Terms of Use.
2. You agree to use and receive the content, information and data provided on this website ("the
Material"), including all features and functionalities associated therewith, in accordance with all
applicable laws, rules and regulations. You agree not to archive, download (other than through
caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license,
create derivative works from, offer for sale, or use (except as explicitly authorized in these Terms of
Use) the Material without express written permission from the Company. You also agree not to:
2.1 circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in
respect of this website;

2.2 insert any code or product or manipulate the Material displayed on this website in any way; or
2.3 use any data mining, data gathering or extraction method in relation to the Material.
3. Moreover, you are not permitted to use, receive or display the Material for commercial purposes
or distribute, disseminate or make available the Material to any third party for any purpose
whatsoever.

4. The Company will use all reasonable endeavours to ensure that the Material is accurate and
lawful. However, the Material may, notwithstanding such endeavours, contain inaccuracies or errors
or may be unlawful. The Company accepts no responsibility or liability for any inaccurate, unlawful
or erroneous content on the website.

5. All of the Material is provided "as is" and the Company makes no representations and gives no
warranties, including all express or implied warranties of merchantability, fitness for a particular
purpose, title and non-infringement, in or about the suitability, reliability, timeliness or accuracy of
the Material.

6. The Company accepts no liability whatsoever for any loss, whether direct, indirect or
consequential, including, without being limited to, any loss of profit arising out of or in any way
connected with the use of the Material and performance of this website.

7. The Company reserves its right to institute action against any third parties that are making
unauthorised use of information or data published on this website, which action may include a claim
for damages.

8. The Company may, from time to time, change these Terms of Use. Such revisions shall be effective
forthwith upon publication thereof on this website.