Open source IP PBX: Growing like gangbusters

Submitted by Ty on October 5, 2007 - 10:00am

Companies that are adopting open source in the contact centre are being drawn by the low cost, as well as the greater control and flexibility that open source telephony offers. However, as with any new technology, it is important to examine the functional requirements of the contact centre to determine if open source makes sense for your company. Why open source?