FAQ

FAQ

How do I sign up for a BeTeDe account?
When you add an item to your shopping cart and click Checkout, you only need to register or checkout at checkout. If you would like to receive a notification letter, scroll down to the bottom page and click the Register button.

What happens after successful online payment?
After you place your order, you will receive an order confirmation email with details of your order. If you have any questions about purchasing, please contact us.

How do I know my size?
In the size selection area, we will display the size of the bust, waist and hips, which clearly mention which size the size of the size belongs to, please measure your bust, waist and hip. At the same time, you can also view our measurement chart and choose your size according to your bust, waist and hip size. If you have further questions, please feel free to contact us.

Has my order been shipped?
Click on the "My Account / Order Status" link in the top right corner of our website to view the order status. The above will list all your orders and provide the corresponding order status and tracking details.

How will my order be delivered?
Most of our orders are sent through these carriers: UPS, FedEx, DHL, Epack and Hongkong Post.

How can I track my order?
Please use the tracking number we sent you to find it. Or click on the "My Account / Order Status" link in the top right corner of our website to track your order.

How much is shipping?
I am happy to inform you that we send all your orders for free.

How can I track my order?
Once your order is sent, we will send you a confirmation email. You can track your progress by selecting the "Track my order" feature or tracking your order via email.
Tracking details may take some time to display. If this is the case, please check back later.

I just ordered the wrong product! what should I do?
Don't worry, we can certainly help you! This is what you need to do;
Choose the right product and pay. Once you place a new order, we can return the first order in full. You only need to send an email to BeTeDe@hotmail.com, one of our friendly team members will solve this problem for you.

How and when do I get a refund?
The refund will be returned to the original payment account. Before that, you will need to return the goods to the warehouse. We will refund the goods as soon as they are confirmed to be intact.

How often is your product updated?
We will update regularly, please feel free to check out our latest products.

Who should I contact if I have a problem with my payment or delivery?
Contact your local post office or courier company for the first time. You can also contact us directly at BeTeDe@hotmail.com and we will be happy to assist you.

What is a 3D secure password?
The 3D security password is implemented by VISA and MasterCard in conjunction with the issuing bank under VISA and Mastercard SecureCode services. 3D Secure Password adds extra security to your online credit/debit card transactions via authentication. This password was created by you for your understanding. This ensures that only you can use your card for online shopping.