Are you also mad that Disney contracts for monorail construction? Or audio-animatronic construction? How about Mousekeeping services?

Yes! Magical Express used to be an "in house" service and that's been outsourced to Bags, Inc and I can safely say the quality of the service has gone down hill from there.

Disney now even outsources their animatronics! And yes, I hate the Planet Hollywood shop at DHS. I mean, when was the last time any of us went in there or even bought anything? It's totally unnecessary.

To me, all this outsourcing leads to an over all worse product. It's like, what makes Disney special anymore? They're just doing things that any other company can do.

I was typing up the 2010 Passholder discounts for my site and I noticed one thing... it seems only the restaurants and stores that are outsourced has most of the discounts. Very few Disney run (and maybe none of them are Disney run and I just didn't realize it) have discounts and the only store listed is WOD. The rest of the stores are outsourced.