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Runscanner report? [Solved]

CompCav

Posted 31 October 2012 - 12:22 PM

CompCav

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12,449 posts

Let's do some much needed updates:

Step 1.

UPDATE JAVAYour version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older versions of Java components and update:

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Firecow

Posted 31 October 2012 - 05:00 PM

Firecow

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34 posts

Right o, I think I've done all that? I went onto Facebook and it was very slow to update the pages, it also asked me if I wanted to download an IE add on installer or something? It was a Windows Microsoft thing, I have not accepted that, but then I couldn't see the video.
Do I need to keep copies of the OTL reports etc.?
And I had to delete the old Adobe stuff myself, the installer didn't do that for me. Is that correct so far?

Firecow

Posted 02 November 2012 - 11:45 AM

Firecow

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Evening CompCav
Start up is much better than it has been, shut down is still doing a lot of thinking even if I haven't opened anything. I don't remember that it used to take several minutes to switch off. It still seems to be pretty slow. Switch on and connect to the internet is more like I remember.

CompCav

Posted 02 November 2012 - 12:20 PM

OK then you have an issue with one of the services on startup and it may be affecting your internet so here is the tedious but necessary part of the process:

Since you have already done steps one and two skip to step three and follow the instructions. I have included all the steps because step 3 refers to early steps.

Step One: Start the Configuration Utility

First, log on to your computer using an account with administrator rights.

Click Start.

In the Start Search Box type msconfig.exe and press Enter to start the System Configuration Utility.

Note: If you are prompted for an administrator password, enter it and click Continue.

The System Configuration Utility dialog box will be displayed.

Step Two: Configure Selective Startup Options

In the System Configuration Utility dialog box, click the General tab.

Click Selective Startup.

Click to clear the Load Startup Items check box.

Verify that Load System Services and Use Original BOOT.INI are checked.

Next:

Click the Services tab.

Click to select the Hide All Microsoft Services check box.

Click Disable All, and then click OK.

When you are prompted, click Restart to restart the computer.

Step Three: Log on to Windows

Now we get to the tedious part:

Restart the System Configuration Utility following the above instructions and select the Services tab.

Select half of the disabled services and reboot.

If your problem is still present deselect half of the disabled services, reboot and test your system again. If your problem no longer exists, select half of the remaining services, reboot and test your system again.

Keep repeating this process until you have isolated the one service/driver that is causing the problem. Let me know what that service is.

Firecow

Posted 03 November 2012 - 01:11 AM

Firecow

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Hello there
I've tried several times to do that (msconfig - services - disable all - hide all microsoft). Each time it reboots and I go back to that chart everything, except the 2 Adobe boxes, are activated again. I don't think that's right is it? When I uncheck everything, I remember to press apply then ok. Likewise, when I select half of them, everything is checked again when I switch it back on. What's going wrong??

Firecow

Posted 03 November 2012 - 08:55 AM

Firecow

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So, I've just done the msconfig again in the exact order above and most of the things are still checked (except Adobe, Google updaters, Skype and Realtek something). About half the items have stopped written beside them, half are still running. I can't get them all to stop at the same time. It looks ok before I shut down, everything hidden all bar about 10 things which can all be disabled. When it restarts it goes back to how it was originally? When I select half of them to shut down, they're all back again when it comes back on.
Ha haha I was doing well up til that point eh??

CompCav

Posted 03 November 2012 - 10:59 AM

Make sure you run msconfig as administrator and also that you are running this from an admin authorized account.

To run as administrator right click on msconfig and select Run as administrator.

If you still have problems please attach a screenshot.

How to Get a Screenshot

To do a screenshot please click your Print Screen key on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock keyNow go to Start and then to All ProgramsScroll to Accessories and then click on PaintIn the Empty White Area click and hold the CTRL key and then click the VGo to the File option at the top and click on Save asSave as file type JPEG and save it to your Desktop

Firecow

Posted 03 November 2012 - 02:56 PM

Firecow

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Hi there CompCav
It seems to be set to administrator already. It still keeps restarting with the original settings. I have taken screenshots, but there's about a dozen of them. I'll just attach the first one now, if I have taken shots of the right things, I can send you the rest later.

Firecow

Posted 03 November 2012 - 04:17 PM

Firecow

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Oh ok! Well in that case, there's no change! The start up is pretty good, like normal. The shut down is still slower than I remember it used to be. I have just tried it again now the other laptop users in the house have gone to bed. It seems the same as it has been the last few days

Firecow

Posted 04 November 2012 - 02:02 AM

Firecow

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Ah hah, that's suddenly better. Start up seems ok now, shut down is immediately logging off and then taking a couple of minutes to switch off. That's more how I remember it should be. Great, thank you for that