Category Archives: Services Industry

The objective of ICT Statistical Compendium was to produce a series of ‘snapshots’ of statistical data on the ICT workforce for ACS members, industry and government, and a potential ‘bible’ for ICT users, incorporating statistics on the Australian ICT sector, ICT higher and vocational education, ICT trade, and ICT employment and skills. As with each […]

2009 and 2010 were tough years for the Big Four accounting firms: Deloitte & Touche, Ernst & Young (E&Y), KPMG and PricewaterhouseCoopers (PwC), with performance largely affected by the global economic crisis. 2009 combined revenue fell by 7% from 2008, but stabilized in 2010 as revenue increased 1.4% to $95 billion from $94 billion in […]

This report explores business investment in new technologies. It is based on a survey of 540 Chief Executive Officers of Australian businesses in the manufacturing, services and construction sectors. The survey focused on business investment in new technologies over the past three years; on business use of R&D tax incentives and on expectations about the […]

Information and communication technology (ICT) has profoundly changed almost all aspects of society. It is now central to how people communicate, interact, make decisions and do business. This includes the way governments operate and deliver services. ICT plays a key role in social and economic transformation. It makes possible the transformation of government services, its […]

Supporting London’s preeminent position are its complementary strengths in finance and business services, and London’s role as the creative capital and global media centre. This provides many opportunities for the cross-pollination of ideas and innovation bolstered by London’s world-class universities, highly-skilled workforce attracted by the city’s energy and culture, and a competitive business environment. New […]

The Communications report 2010–11 incorporates the statutory reporting requirements of the Australian Communications and Media Authority (the ACMA) under the Telecommunications Act 1997 (the Act). Section 105 of the Act requires the ACMA to report on the performance of carriers and carriage service providers (CSPs) with particular reference to consumer satisfaction, consumer benefits and quality […]

Cloud Computing has emerged as the decade’s biggest shift in the way organisations use Information Technology (IT). The following outlines a summary of advice to the Hon Kim Carr, Minister for Innovation, Industry, Science and Research from the Information Technology Industry Innovation Council regarding the industry development opportunities and challenges presented by the growth of […]

The report set out to show in a non-technical way what benefits digital era’s high speed broadband can bring in terms of outcomes for people, their communities, and public services and their businesses. Its argument that high speed broadband was ‘far too important to leave to the geeks and engineers’ touched a chord. This is […]

Over the last decade or so, a quiet but noticeable transformation has been taking place in the world of payments. The nature and extent of this transformation is not uniform across all geographies but for the first time, all markets – rich or poor, small or large, developed or developing – have the opportunity to […]

This research report aims to open up the ‘black box’ of management and provides insights into the leadership, culture and management practices that high performing workplaces deploy and benefit from. It also illustrates the productivity and profitability benefits that accrue to higher performing workplaces. It is part of a 2.5 year project funded by the […]