Our opening words inevitably contain assumptions, destiny-filled assumptions which can shape the rest of the conversation.What if we start with ’What’s the problem?'. That assumes a problem, which we’ll now have to talk about and then try to solve.

In our Solutions Focus practice we like to say that our clients and customers are the experts, by which we acknowledge that they know their lives and work better than we ever can, and are therefore best placed to decide how to use their resources to solve their problems. So, if the client is the expert, how do we let them know that, while still adding value in our job as coach, therapist or workshop leader? How do we empower clients in practice during a workshop or a coaching session? ​