Business Owner Coaching

Technician Training

Customer's today have very high expectations when they call a service company. BEC Group can help in training your Technicians to provide the very best customer service.

If you don't have an active ongoing safety training program at your company you are opening your firm up to employee injury, legal action and govermental involvement. We can provide a comprehensive program to avoid these pitfalls.

Thoughts & Ideas for Plumbing, HVAC, & Electrical Service Businesses

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Bergstrom - Elder Consulting Group's Mission

Bergstrom-Elder Consulting Group is a company specializing in serving the plumbing, electrical, and HVAC service contractor with onsite consulting. Our services include human resource management, technician training, customer service representative and dispatch training, management training, NATE training, safety training, and implementation of new ideas to make the client more profitable.

Business Planning

Planning is one of the most important elements of a successful business. BEC Group can help you with long-term planning as well as yearly and monthly planning.

Without a budget, monthly financials, and daily tracking, knowing the condition of your business is nearly impossible. We can help you setup the systems to always know where your business stands financially.

Contact us: Bergstrom - Elder Consulting Group

Telephone: 734-730-8110

Address: P.O. Box 9, Northville, MI 48167-0009

Bergstrom-Elder is a consulting and training company serving plumbing, heating, air conditioning, electrical, and maintenance contracting firms in Metropolitan Detroit, Michigan and Central, Florida, with their unique BluePrint For Success, CSR , dispatch, sales, technician, management, customer service training using F.I.S.H., Fish trainer material, Charley Greer aka Tech Daddy, and the say yes to success method. Our training and success comes from our experience at Bergstrom's Inc., Blue Dot, Contractors 2000, ServiceRoundTable, SRT, ACCA, NAPHCC, MPMCA, and various other sources. We are a trainer of customer service, to the customer service representative, dispatcher, service and maintenance technician. We also coach management and financial planning for service contractors. Safety training in Asbestos awareness, ladder safety, driving safety, construction safety and plumbing HVAC safety as an OSHA approved 10 and 30 hour construction safety trainer. We are a NATE proctor and regularly have Core and Specialty review classes. We have a 10 hour safety program approved for NATE continuing education. We are often known as BEC Group, and sayyestosuccess.com.