Customer Empathy: The North Star to CX Communications and Initiatives (White Paper) Empathy goes far beyond mere understanding, to the point of an immensely intimate connection between experience owners and consumers. Using empathy in your Read more…

Designing an employee opinion survey in 2020! [10 must-have questions] The point of an employee opinion survey is to capture enough information to build a positive work environment and to address any shortcomings and problems Read more…

Are QR Codes the next big thing in Customer Experience Management? QR code technology has been around for years. What started as a warehouse tracking methodology has now been widely adopted by brands in aiding Read more…

]]>10 learnings from CX used to conquer a world pandemichttps://www.litmusworld.com/10-learnings-from-cx-used-to-conquer-a-world-pandemic/
Mon, 20 Apr 2020 08:24:16 +0000https://www.litmusworld.com/?p=11394

10 learnings from CX used to conquer a world pandemic At times like these, when businesses are confronted with make or break challenges, we are well armed to share some of our learnings for the Read more…

How to ensure business continuity through COVID-19 In a very short period, COVID-19 has overwhelmed lives and livelihoods around the globe. For vulnerable individuals and the customer teams that serve them, it has also forced Read more…

Here’s Why Employee Pulse Is Most Critical During COVID-19 Work from home as a practice has been around for a long time, but in reality, most organizations are now beginning to realise the importance of Read more…