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Feedback from some of our existing car hire customers - Page 3

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

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US Car Hire always delivers prompt replies to email inquiries and works quickly to resolve any issues you may have. They are very accommodating in ensuring that your car rental experience is a smooth and seamless one.L Parsard-HunterAdded on: 18 Oct 2017

US Car Hire always delivers prompt replies to email inquiries and works quickly to resolve any issues you may have. They are very accommodating in ensuring that your car rental experience is a smooth and seamless one.L Parsard-HunterAdded on: 18 Oct 2017

The response from US CAR HIRE to two requests for written confirmation about returning vehicle early, was nothing but EXCELLENT. I have rented vehicles from yourselves on many occasions. Keep up the great work.RonAdded on: 18 Oct 2017

The response from US CAR HIRE to two requests for written confirmation about returning vehicle early, was nothing but EXCELLENT. I have rented vehicles from yourselves on many occasions. Keep up the great work.RonAdded on: 18 Oct 2017

Recently booked a car rental through uscarhire for Omaha Nebraska and after renting cars in the USA for many years I couldn’t believe how smoothly everything went from the initial booking to collecting the car at the Alamo desk.

No pressure there after a long flight as everything I needed was included and I have always liked Alamo anyway.

The vehicle was clean and well presented and I had a choice of three vehicles.

Compared to our last visit when we rented with Avis through British Airways at Chicago O Hare when the vehicle was high mileage, dirty and they tried to charge me for things I wasn’t even offered when collecting so I will never uses them again.

This time when booking I did take the optional cover for windscreen and tyre damage for about three dollars a day which I thought was a fair price.

I can thoroughly recommend uscarhire for their honest, easy to understand charges with NO hidden costs.Roger SmithAdded on: 16 Oct 2017

Recently booked a car rental through uscarhire for Omaha Nebraska and after renting cars in the USA for many years I couldn’t believe how smoothly everything went from the initial booking to collecting the car at the Alamo desk.

No pressure there after a long flight as everything I needed was included and I have always liked Alamo anyway.

The vehicle was clean and well presented and I had a choice of three vehicles.

Compared to our last visit when we rented with Avis through British Airways at Chicago O Hare when the vehicle was high mileage, dirty and they tried to charge me for things I wasn’t even offered when collecting so I will never uses them again.

This time when booking I did take the optional cover for windscreen and tyre damage for about three dollars a day which I thought was a fair price.

I can thoroughly recommend uscarhire for their honest, easy to understand charges with NO hidden costs.Roger SmithAdded on: 16 Oct 2017

Hi, thank you so much for your professional approach to the problem with my 2nd booking, it has been a real pleasure dealing with you. I have no worries in recommending you to my colleagues and friends.Nick SarrafAdded on: 15 Oct 2017

Had a query about my booking ,it was dealt with very quickly and professionally many thanks to Carolyn for her assistance.Robert jarvisAdded on: 03 Oct 2017

Unfortunately, we have had to cancel our holiday this year and the car hire. US Car hire dealt with my cancellation swiftly and promptly.Mark WalkerAdded on: 01 Oct 2017

Many thanks for your understanding and rapid refund. We‚ve been incredibly impressed by the service you provide.Darrell SmallAdded on: 28 Sep 2017

I‚ve been renting through Uscarhire.com for quite a few years now. I‚ve never encountered any difficulties and never had any problems what so ever with them. They are always the cheapest. Also after booking wrong dates i received a full refund from them. I always recommend this website to my friends who also have only positive feedback about uscarhire. I would highly recommend this website for you car hire needs.Radjin MannaAdded on: 18 Sep 2017

I have used US Car Hire for several years during my regular trips to Orlando. They provide a first class service and I would highly recommend them. If you have a query they respond to you within a few hours and are always there to sort out any issues you may have. When I had to make last minute changes to a booking due to Hurricane Irma they were happy to oblige. Special thanks to Carolyn who is an absolute star. Thanks again.John WoodsAdded on: 11 Sep 2017

I am so impressed with this company and the service they provide. I have just had to cancel my car hire and they replied within 10 minutes to confirm my cancellation and offer me a full refund. I have used them before and will certainly use them again, and have recommended them to my friends and family.

Excellent service US Car hire.David ShawAdded on: 10 Sep 2017

I cannot recommend this website more highly. Anytime I have had a request, they have sorted it straight away. Nothing is too much trouble in their customer service department. Extremely helpful.Caroline DempseyAdded on: 07 Sep 2017

Testimonial

‚I have visited Florida many times over last 17 years and have fairly consistently used US Car Hire to provide my cars. Not only is their pricing competitive, but their service and quick response to queries, has always left me feeling relaxed and confident that what I am signing up to is what I will get. Well done to the team at US Car Hire for maintaining this consistency of service‚.gordon bellAdded on: 06 Sep 2017

Very quick answer to my question.

Sensible response,with clear explanation.

Very impressed.Brian RogersAdded on: 03 Sep 2017

Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!AdamAdded on: 01 Sep 2017

Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!AdamAdded on: 01 Sep 2017

Great Service...Quick to answer email queries and easy to add an extra day on before arrival. Picked up the Ford Mustang no issues, just be wary of luggage as only 2 medium sized cases will fit in the boot. After the first night the back window didn‚t close properly so just took back the next day and Alamo replaced it without any questions. Used before and will definitely use again for the next trip!AdamAdded on: 01 Sep 2017

Thak you

You have a quick sevice and help me with my reservationMariaAdded on: 30 Aug 2017

I am impressed about the short reaction time on my mails.

Well done!

I am glad to having booked all my car rentals of my US trip at uscarhire.

Thank you again for that great customer service!

Kind Regards

Dieter PoppDieter PoppAdded on: 23 Aug 2017

I have booked many rental cars now, I think about 13 & we have never had any problems. This is an excellent service & the addition of the extra Insurance has saved us a lot over time & we don‚t have to worry about not being covered. If you have a query or want to ask questions, you get a reply within a very short time. No complaints & I dont think you can go wrong with this company.DeniseAdded on: 21 Aug 2017

I Have booked with USCarhire 3 Times in orlando and cannot fault the service received or the fast response from my request via email. The cars supplied are faultless and on our last visit we got an instant free upgrade. .pickup and drop off so easy I recommend Gold inclusive worry free. I highly recommend USCarhire. Big Thanks.

John Blears.John BlearsAdded on: 20 Aug 2017

My husband and I had booked a car for a road trip in the northwest USA, but then had to cancel it less than 24 hours before when my mother-in-law had to go into hospital for a serious operation. Carolyn at US Car Hire was so helpful in sorting it out for us, getting us most of the money refunded. And when we were able to rebook a car (for a shorter period), she even got us a refund of the cancellation fee. She always responded very quickly to our queries and couldn‚t have been more helpful or pleasant. We were both very impressed with US Car Hire‚s rates and policies, and particularly with the excellent customer service.Amanda HeathAdded on: 18 Aug 2017

I have used US Car Hire for many years for car hire in Florida. I have always received first class service and, most important, never had any difficulties at all when picking up the vehicle,Lawrence NippersAdded on: 03 Aug 2017

Just to say thank you for your speedy response in replying to my question. ??PatAdded on: 02 Aug 2017

Thank you for your very efficient & friendly service. I have referred your site to my brother who has also just make a reservation for Orlando. The website is excellent.Caroline DempseyAdded on: 28 Jul 2017

Thank you for your very efficient & friendly service. I have referred your site to my brother who has also just make a reservation for Orlando. The website is excellent.Caroline DempseyAdded on: 28 Jul 2017

Made quite a few cancellations and amendments to booking so appreciate its free. Staff are extremely helpful. I have booked via uscarhire several times. The only time I didn‚t I had loads of problems so won‚t make that mistake again!JanAdded on: 27 Jul 2017