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I just called Ganz to report my troubles, and they gave me an easy fix that worked beautifully for me. Our browser is IE 8, so anytime they do a little update on their programming, I need to always remember to clear my cache and UNCHECK the box that says "Preserve favorites website data"

After I did this, I am back in business and can resume my trading room activities, so I am a happy camper

I am having the same problem not being able to invite since yesterday(when I can get into a room and not stuck on a blue page!) I can trade if someone invites me. I have mozilla firefox. I have restarted computer, logged in & out of webkinz, cleared cache. it is on all accounts.

I am using Firefox and I too, am having trouble. If I am invited to trade it works but, i can't invite someone to trade. It was working the other day, I can't seem to find out why! I am going to contact Ganz soon! They should really have a better way to contact them. I anyone is having trouble then I think you should contact them at the Ganz website because you won't find any contact info on the Webkinz website.

HELP I am unable to trade also, if someone invites me I can proceed, but I am unable to invite them to trade with me. I to have logged out, cleared cookies, gone to another account but still unable to invite, There has to be a solution to this problem!!!!!
PLEASE HELP US!!!

Like I said before. . .

Quote:

I'm not sure if this is the answer you are looking for but if someone isn't trading but they do have a trading sign above there head then you can't invite them but they can invite you

I tried your suggestion, re-clearing cache and unchecking "preserve fav sites", and it did NOT work. Now, not only am I unable to initiate a trade, I can't get into ANY room in the clubhouse. When I click 'find me a room' or choose a room myself, I get the blue room screen (blue 'floor' and blue background). This is not a minor problem. Now I can't trade at all, or do DOUG for my son! This needs attention. Ganz?????????
Frustrated, MamaKinz

Originally Posted by Dash

I posted this on another thread...

I just called Ganz to report my troubles, and they gave me an easy fix that worked beautifully for me. Our browser is IE 8, so anytime they do a little update on their programming, I need to always remember to clear my cache and UNCHECK the box that says "Preserve favorites website data"

After I did this, I am back in business and can resume my trading room activities, so I am a happy camper

I have Safari (on Mac) and I am having the same problem. If someone asks me to trade, then I can. But whenever I try to invite someone to trade nothing comes up! I have logged off and back on again, tried different colors, different times on the day and still nothing works! This has been going on with me for about a week now. It is very frustrating.
Also, some people have mentioned that they trade and then get a message that the trade was unsuccessful. That has also happened to me. What you should try is logging off and then on again. I did this and each time found the items I traded for in my dock and the ones the other person wanted were gone.
My motto is, If in doubt, log off!

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