faq

Where do you ship to? We ship to the United States (including Alaska and Hawaii, but excluding Guam, Puerto Rico and the US Virgin Islands) via USPS.Unfortunately we are unable to send packages to any other countries or destinations.Learn more about shipping: Shipping Information.

What is your Shipping Policy?After your payment is verified, your order will be shipped within 1-2 business days, not including weekends or holidays. Standard Shipping can take up to 5 business days to deliver. When your order is shipped from our warehouse, we will send you a shipment confirmation email with tracking. Please be sure to track your package so you are aware of the delivery date.​We are not responsible for lost shipments.

What is your Return Policy?Svasthya products purchased from us online are guaranteed up until 30 days of purchase (minus shipping and handling fees). Upon our receipt, sealed products accompanied by a Return Authorization will be refunded in the original form of payment. Returns will be processed within 7 days of our receipt. If you wish to return a product, please contact Customer Care at care@truesvasthya.com and a care agent will respond within 24-48 hours. Opened products are NON-REFUNDABLE.Unfortunately, we are unable to accept returns for products purchased through other stores.

​Where are your supplements made?All our products are proudly made in the USA under ​Good Manufacturing Practices (GMP).

Are your products Cruelty Free?YES! Our products are never tested on animals and are 100% Cruelty Free.

Do your products have any preservatives?No they do not. Every product we make is preservative free.

What kind of L-Theanine do you use? The particular L-Theanine we use is Suntheanine (R) made by Taiyo Inc. They make the highest qualityL-Theanine available. That along with our proprietary manufacturing process results in the best quality finished product.

Do you ship to Canada? Our website does not ship internationally, but you can visit our Canadian Amazon store.

Do you use natural flavors in your supplements?Yes, all our flavors are naturally derived.

Can I put the liquid supplements into a hot drink like tea or coffee? Yes you can, it does not lose any of its potency when brought up in temperature.

Can I have a sample to try it? We do promotions throughout the year where we provide free samples of our new products to our customers.If you subscribe to our newsletter, you will receive emails regarding promotions and give aways.

Is your L-Theanine Vegan?YES! We don't use binders or fillers in any of our products.

Is your Melatonin Vegan?YES! We don't use binders or fillers in any of our products.

Is your Melatonin safe for kids? Yes, it is actually one of the safest options on the market. It's alcohol free, while some melatonin supplements can contain up to 7% alcohol. That along with it being liquid form and the measured dropper we provide with each bottle allows you to zero in on the exact dose required for it to be effective, allowing you to give your child the minimum amount needed.Make sure to consult a physician before incorporating anything new into your child's diet.

Is it safe to give the L-Theanine to my dog? Yes you can, in fact its incredibly effective with pets as our liquid formula allows you to control the exact dosage necessary. You can put it in their water, or just drop it right into the mouth and they will usually drink it right up and enjoy the flavor.Make sure to consult a physician before incorporating anything new into your pets diet.

Can I smoke your liquid supplements? No, our liquid supplements are made to be ingested orally and cannot be smoked.

Can I put the Face Butter on my body? Yes of course, it will have the same effect on your body as it does on your face.All of our essential oil balms can be safely applied all over the body as they are made strictly of all natural ingredients.

Why is your Melatonin better when I've seen 10mg per serving for much cheaper? All melatonin is not created equal, we use the highest quality most unadulterated melatonin in our solution resulting in a superior quality product to anything that is out there on the market. Also overdosing your melatonin will actually have a negative effect and will end up giving you the reverse effect.

I own a store, can I buy product from you at a wholesale level to sell in my store?​Absolutely, we have a terrific wholesale program, simply contact us at care@truesvasthya.com