If Manage Engine can receive emails to open tickets, you should be able to just have them receive an email of each ticket opened in Spiceworks so that you can work your tickets there. If they have an API, you could likely write a cloud based app to handle this using our new App Center - and other people could benefit - but that may be overkill, as I do not suspect this is a common use case.

I agree with Jaime - my team does the integrations. For Manage Engine, we've integrated the AD Self-Service Password reset and they have a dashboard widget for Software Patches.

Generally, when we do integrations, we try to do things that compliment/enhance Spiceworks. Given that we have a Help Desk ourselves, it's more unlikely that we'd integrate with another help desk. What functionality are you looking for from an integration such as that?

I'm trying to understand the kind of integration you are seeking. These two apps don't integrate right now. Like Jackie says, ManageEngine integrates with Spiceworks where the two complement each other. SDP and SPW are both helpdesk apps. Will help if I know what tasks you are trying to accomplish with the integration.

I wanted to use Manage Engine Service Desk for my Helpdesk function and allow the tickets to be logged through Spiceworks, by both the users using the Spiceworks portal and automated ticket creation from Spiceworks.

I hope that clarifies my requirement and thanks to all who have responded so far.

Regards

Jay

Jay5833 wrote:

Hi

I have seen a lot of articles about the use of ManageEngine ServiceDesk (Help Desk Module) with Spiceworks, but I cannot find any information on how to integrate the two.

If Manage Engine can receive emails to open tickets, you should be able to just have them receive an email of each ticket opened in Spiceworks so that you can work your tickets there. If they have an API, you could likely write a cloud based app to handle this using our new App Center - and other people could benefit - but that may be overkill, as I do not suspect this is a common use case.

Jackie.

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