Returns, Refunds, and Discreet Packaging

+Important Info

Our Satisfaction Guarantee -Returns Policy:

We want all our customers to be 100% happy!

If you are not completely satisfied with your purchase, simply email us, within 60 days of your purchase, and we will make it right for you. We offer replacements, substitutes, or even full refunds (limitations may apply).

Email us at support@MadLove.com - We are proud to bring you the best products on the planet!

Returned/Refused

If an order is returned to us due to an incorrect address, or you simply refused it, or the post office was unable to deliver, you will be refunded or credited, less the original shipping costs, once the "unopened/sealed" package has been returned and carefully inspected by our warehouse.

Wrong Item/Shortages

If you receive the wrong order or an incorrect item please email us at support@MadLove.com. Please provide your order number, and explain the issue.

Lost/Stolen

Unfortunately, we cannot accept responsibility for a package that has been lost or stolen. If there is a carrier tracking number, then your order is in the hands of courier used (UPS or USPS).

If the order does not make it to its destination, or is late, customers are responsible for contacting the carrier and filing a claim.

Cancellation Requests or Ordered Incorrectly

Although we always do our best to honor cancellation requests, once a package is shipped, we are no longer able to cancel or make changes. Our order system is streamlined, so please contact us as quickly you can. If your package has not left the warehouse, we will be happy to cancel your order, or make requested changes.

Wrong Item Received/Item Missing

If you received the wrong item, or part of your order is missing, please contact us with 48 hours of the date of the delivery date.

IMPORTANT SHIPPING INFO

Choose from multiple courier options, such as FedEx, USPS, and UPS.

99% of all orders, placed by 1:30 pm EST, will ship out the same business day.

We have the fastest order processing time in the industry.

Rush orders (2nd day or overnight) placed Mon-Fri, placed before 1:30 PM EST, will be shipped the same business day.

Rush orders (2nd day or overnight) placed Mon-Fri, after 1:30PM EST, will ship on following business day (except holidays)

Holiday Shipping

Our warehouses work around the clock to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year! That being said, our couriers sometimes have delays, and delivery may be delayed on the following holidays:

CANADA SHIPPING OPTIONS

INTERNATIONAL DELIVERY OPTIONS AND PRICES

If you’re shipping to a location outside the US or Canada we offer both an economy and express international delivery option.

INTERNATIONAL SHIPPING OPTIONS

International Shipping Options

Cost

International Standard (8-12 Days + Customs)

$37.50

International Express (5-8 Days + Customs)

$58.00

DISCREET SHIPPING/BILLING:

All packages ship out in plain brown boxes, or plain manilla envelopes. There is not reference to our store name on the packaging. The "From Section" will simply read "Shipping Dept." All Paypal billing is done under our generic company name LAVABEATMAD.