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FAQ

Why dosen´t my voucher code work?

Verify that the products match the voucher codes terms (and that you’ve entered the voucher code correctly). If every thing is correct but the voucher code still isn´t working, contact us on: +46 31 749 24 70. Or contact us by mail: info@epictravelgear.com

Which method of payment do you use?

We use Klarna checkout which have these following payment options: Direct payment, invoice, charge card and account/instalment.

The estimated delivery time within Sweden is approximately 4 business days.International delivery time is estimated at approximately within 5-9 business days.

How can I see where my order is located?

The delivery confirmation contains a tracking number for your order. Use this to track your order on Schenkers website and se when the delivery is estimated to arrive to your nearest exit point: https://www.dbschenker.com/global

Is it possible to change/cancel my order?

If you wish to change or cancel your order, contact customer service as soon as possible on +46 31 749 24 70. If the order already has been sent off, you need to contact the shipping company to stop the delivery.

How do I return a product?

We have free returns on all of our products. Return instruction: Contact customer service on +46 31 749 24 70 or info@epictravelgear.com to get a return form sent to your email or in the mail. The product must be in the same condition as on delivery, unused in the original box. Refunds are made when the return has arrived at our warehouse.

What should I do if my parcel is damaged?

Have you received a parcel where the product your ordered is damaged in any way? Contact us by mail: info@epictravelgear.com or by phone +46 31 749 24 70 and we will send you a new product.

Where/how can I submit my bag for repair?

Contact our spare part department at +46 31 749 24 60 for guidance. You can order spare parts online and change them yourself or, if it´s a warranty matter, you can submit your bag and we will repair it for you.

How do I order the correct spare parts? – Which ones should I buy?

Do you need spare parts for your bag? Contact us by mail: info@epictravelgear.com or by phone: +46 31 749 24 60 for help to find the right spare parts to your specific bag.

How do I unlock my combination lock if I have forgotten the combination?