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About The Event

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Talent retention is a KEY challenge facing BPO’s and KPO’s today. The situation of attrition in BPOs has reached alarming levels over the last few years. The report by ASSOCHAM has indicated a dangerous attrition level of close to 60% in the Indian BPO Industry. In fact the top performers are the ones who are at the forefront of this attrition, causing even more distress to the industry. Unless BPO organizations take notice and implement urgent remedies to reverse this trend, they will be significantly affected by this malady. Our research and findings indicate that one of the key factors facing BPO industry is the lack of International certifications and trainings present ubiquitously in other industries. It is this lacuna in the learning and growth of BPO employees which is being addressed by the BPO Certifications Institute based out of Austin, Texas, USA. Now we are happy to offer these certifications closer to your home in India through our channel partner, Nucleus BPO Academy dedicated to address the challenge of learning and growth in the BPO/KPO Industry.

We are happy to offer our CBOM (Certified BPO Operations Manager) credential all over India which will increase the knowledge, awareness and employee satisfaction of your top managers and increase their productivity. This has been offered to several Tier-1 BPO companies like HDFC, Aegis BPO, DST Worldwide services etc with stellar results already.

By getting your employees CBOM certified you can:

Get your employees to understand the latest trends in the global management and operational frameworks/technologies relating to BPO and KPO organizations.

Benchmark against your competitors and industry to target higher productivity and efficiency and gain competitive advantage.

Increase the performance potential of your employees and managers.

Enhance client confidence and get awarded more contracts to grow business. Get peer recognition, increased skills and abilities.

Increase employee retention by helping them learn and grow in career.

Help your employees increase their confidence in themselves and manage their responsibilities better.