The voice recorder is in read only status - you will need to format the device to remove the lock (read only). Go to menu - to submenu and then run the format option. make sure all files have been downloaded as once device is formatted all files will be permanently deleted

Thank you so much Babs!!! Heh, I called "tech support" and THEIR "solution" was to send it to the only American Authorized Dealer to have it "repaired" for close to $30! Pffff ... LOVE fixya.com with a passion!! Again, thank you so much for your help! Ms. Edward T. HeadThank you so much Babs!!! Heh, I called "tech support" and THEIR "solution" was to send it to the only American Authorized Dealer to have it "repaired" for close to $30! Pffff ... LOVE fixya.com with a passion!! Again, thank you so much for your help! Ms. Edward T. Head

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The recorder should be formatted only by using the internal FORMAT function found in the recorder’s Menu. Formatting using the computer may corrupt system files needed to run the recorder, so computer formatting is not recommended.

to format you need to hold the display/menu button down for a minute then a menu appears scroll down using FF till you get format then hit play and you will be gided from there
not difficult but impossible to guess
thanks to other guys

To reset the settings back to English:1. Set the DM-20 to Voice mode using the blue switch on the back voice recorder.2. Remove the DM-20 from Hold using the gray switch on the back of the voice recorder.3. Press and hold the DISPLAY/MENU button on the front of the DM-20 for at least 3 seconds. The menu list is displayed.4. Click the REWIND button six times to highlight the Format menu item.5. Click the PLAY button to select the Format menu item. A message will be displayed with Cancel and Start options.6. Click the REWIND button once to highlight Start.7. Click the PLAY to select Start. A message stating that the data will be cleared will display briefly. Then a message asking if you are sure will be displayed.8. Click the REWIND button once to highlight the Start menu item to continue with the format.9. Click the PLAY select the Start menu item and begin the format.The format progress bar will appear. When it is complete the menu items will be in the English language.