Monitoring Officer - Ealing

A well-established care provider is urgently looking for a Monitoring Officer to work in its Ealing Broadway branch.The applicants must have a minimum of 2 years’ experience in the health and social care sector. A minimum of NVQ level 2 (or equivalent) is essential. Drivers preferred due to the nature of the job.Duties will include:

Investigating complaints and concerns from service users and local authorities. Attending review meetings. Performing unannounced spot checks on carers. Regular monitoring visits to service users to ensure they are happy with the service. Writing reports and relaying information to relevant persons as well as updating on system. Carrying out initial assessments, risk assessments and liaising with care coordinators to ensure that new service users get regular carers at required times Responsible for the on- call phone on a rotational basis with other staff members within the branch Experience of Microsoft Outlook and Word are required.