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QUESTION 867A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST?

A. Main system boardB. ProcessorC. Hard disk driveD. Power supply

Answer: D

QUESTION 868A technician just finished installing a new printer on an end user’s computer. Which of the following will enable the technician to see the test page option for the printer?

A. Right-click on the printer and select PropertiesB. Double click on the printer iconC. Right-click on the printer and select Set as DefaultD. Right-click on the printer and select Open

Answer: A

QUESTION 869An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive. Which of the following BEST explains why the drive light is continuously active?

A. The system has a fragmented hard drive.B. The drive interface needs to be changed.C. The user has too many documents on the hard drive.D. The system page file has an issue.

Answer: A

QUESTION 870A customer’s computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take?

A. Verify full system functionality.B. Document the findings, actions, and outcomes.C. Establish a plan of action to resolve the problem.D. Question the user and identify changes the user has made to the system.

Answer: C

QUESTION 871Which of the following services processes print requests and sends them to the printer?

QUESTION 872A user reports that their UPS is making a loud beeping sound. Which of the following would cause this problem?

A. The UPS is overcharged.B. Incorrect wattage on the power supply.C. The UPS battery is not charged.D. The UPS is in power management mode.

Answer: C

QUESTION 873After a technician installs a video card, which of the following should the technician configure NEXT?

A. ResolutionB. ColorsC. Dots per inchD. Refresh rate

Answer: AExplanation:Video card is related to the resolution and color. To make sure the card is installed correctly and working properly, you need to check the resolution. If the desired resolution is not achieved, you can change the video card for a better one you can adjust the video card in the slot.

QUESTION 874A technician would like to connect to a computer using remote desktop. Which of the following ports does remote desktop use by default?

QUESTION 875Which of the following should a technician do NEXT after reporting an incident?

A. Delete the contentB. Confiscate the PCC. Go back to workD. Document the incident

Answer: DExplanation:When the incident is reported, the best thing to do afterward is to document the details of the incident especially in the hardware case. The documenting of the incident will help determine the cause of the problem and the circumstances in which the problem occurred.

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