Coombe Residential, with its office on the borders of Coombe and Wimbledon, was established in 1996 to provide the Coombe area and its community with a local specialised agency which has the expertise and knowledge to cover all matters regarding property sales, letting and management.

The protection of your personal data is important to Coombe Residential. This Data Protection Notice provides you with detailed information relating to the protection of your personal data by Coombe Residential . Coombe Residential is responsible, as a controller, for collecting and processing your personal data in relation to our activities. The purpose of this Data Protection Notice is to let you know which personal data we collect about you, the reasons why we use and share such data, how long we keep it, what your rights are and how you can exercise them. Further information may be provided where necessary when you apply for a specific product or service.

1. Which personal data do we use about you?

We collect and use your personal data to the extent necessary in the framework of our activities and to achieve a high standard of personalised products and services.

Depending among others on the type of product or service we provide to you, we may collect various types of personal data about you, including:

advertising products or services that match with your situation and profile which we achieve.

This can be achieved by:

segmenting our prospects and clients;

analysing your habits and preferences in the various channels (emails or messages, visits to our website, etc.);

sharing your data with another Coombe Residential entity, notably if you are – or are to become – a client of that other entity;

matching the products or services that you already hold or use with other data we hold about you; and

monitoring transactions to identify those which deviate from the normal routine.

Your data may be aggregated into anonymised statistics that may be offered to professional clients to assist them in developing their business. In this case your personal data will never be disclosed and those receiving these anonymised statistics will be unable to ascertain your identity.

d. To respect your choice if we requested your consent for a specific processing

In some cases, we must require your consent to process your data, for example:

where the above purposes lead to automated decision-making, which produces legal effects or which significantly affects you. At that point, we will inform you separately about the logic involved, as well as the significance and the envisaged consequences of such processing;

if we need to carry out further processing for purposes other than those above in section 3, we will inform you and, where necessary, obtain your consent.

4. Who do we share your personal data with?

In order to fulfil the aforementioned purposes, we only disclose your personal data to:

Service providers which perform services on our behalf;

Independent agents, intermediaries or brokers, banking and commercial partners, with which we have regular relationship;

Financial or judicial authorities, arbitrators and mediators, state agencies or public bodies, upon request and to the extent permitted by law;

Certain regulated professionals such as lawyers, notaries or auditors.

5. Transfers of personal data outside the EEA

In case of international transfers originating from the European Economic Area (EEA), where the European Commission has recognised a non-EEA country as providing an adequate level of data protection, your personal data may be transferred on this basis.For transfers to non-EEA countries whose level of protection has not been recognised by the European Commission, we will either rely on a derogation applicable to the specific situation (e.g. if the transfer is necessary to perform our contract with you such as when making an international payment) or implement one of the following safeguards to ensure the protection of your personal data:

Standard contractual clauses approved by the European Commission;

Binding corporate rules.

To obtain a copy of these safeguards or details on where they are available, you can send a written request as set out in Section 9.

6. How long do we keep your personal data for?

We will retain your personal data for the longer of the period required in order to comply with applicable laws and regulations or another period with regard to our operational requirements, such as proper account maintenance, facilitating client relationship management, and responding to legal claims or regulatory requests. For instance, most of client’s information is kept for the duration of the contractual relationship and 10 years after the end of the contractual relationship. For prospects, information is kept 3 years.

7. What are your rights and how can you exercise them?

In accordance with applicable regulations, you have the following rights:

To access: you can obtain information relating to the processing of your personal data, and a copy of such personal data.

To rectify: where you consider that your personal data are inaccurate or incomplete, you can require that such personal data be modified accordingly.

To erase: you can require the deletion of your personal data, to the extent permitted by law.

To restrict: you can request the restriction of the processing of your personal data.

To object: you can object to the processing of your personal data, on grounds relating to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes, which includes profiling related to such direct marketing.

To withdraw your consent: where you have given your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

To data portability: where legally applicable, you have the right to have the personal data you have provided to us be returned to you or, where technically feasible, transferred to a third party.

If you wish to exercise the rights listed above, please send a request to info@coomberesidential.com.

In accordance with applicable regulation, in addition to your rights above, you are also entitled to lodge a complaint with the competent supervisory authority.

8. How can you keep up with changes to this notice?

In a world of constant technological changes, we may need to regularly update this Data Protection Notice.We invite you to review the latest version of this notice online and we will inform you of any material changes through our website or through our other usual communication channels.

9. How can you contact us?

If you have any questions relating to our use of your personal data under this Data Protection Notice, please contact one of the team at info@coomberesidential.com.

By continuing to use this site you agree to us providing to you the information you have requested and confirm that you have read and agree to the use of your information as set out in our privacy policy.