HP SureSupply

By HP Inc.

HP SureSupply App

Key Features
- Ensure you are buying original HP cartridges with the ‘Verify’ feature by scanning the security label on cartridge packaging [1]
[1] The HP Mobile Authentication program is available only with security labels that feature the QR code on the package. This code may also be scanned with most standard QR code readers. Security labels may not be available on all cartridges or countries.

HP SureSupply app screenshots

HP SureSupply app reviews

Broken App 1/5

By Cheryl's iPhone 6 Plus

No longer works. Why is it in the Apple App Store?

Useless after last update 1/5

By Pat-K-B

I can no longer check the ink level in my HP printer - this app is now useless!

Broken 1/5

By msccjohnson

This used to detect my printer on my network and provide ink levels. After updates yesterday and today it doesn’t show my printer or levels and now wants me to scan cartridges to even get started. I don’t have the boxes that have the QR codes anymore, I threw them out after installing cartridges. HP, just give me back the old app and leave things alone! Way to wreck an app and ruin the experience!

Useless 1/5

By barkscad

Wanted an app that would detect my HP LaserJet color printer and let me see the toner levels. It didn’t even find my printer that is attached with an ethernet cable. App does not work.

Useless 1/5

By wdsmithjr

This app is useless. It cannot even find my printer on the network.

Doesn’t work! 1/5

By Stromycs

This app does not work. It could not find my HP printer.

It’s great at crashing 1/5

By Millertv

Cannot add a printer. 5 stars for making a useless app that crashes every time - if that’s what they were going for.

Improvements required 1/5

By Mikey T Ward

The app is lacking ability to run app in landscape mode please updated app to support iPad users who use a attached keyboard.

Ink levels don't work 4/5

By Link_68

It doesn't display a full ink cartridges on the app and my printer has new ink cartridges they're high yield 63XL cartridges and the app says that the ink cartridges are low but when use the AiO app it shows the ink cartridges are full.

Waste of time 1/5

By Michael Barillas

I tried to open it and sign in but all I get is it loading and then it crashes

Has become USELESS 1/5

By YourNameHereX_________

Would not accept my correct and only HP password, so I had them email me a reset. After updating my password, the app now crashes closed every time that I sign in. I never even see the start up screen within the app.

Unopenable 1/5

By I’m DaFish

Yes I made that a word if it isn't one. You cannot open the app. As soon as you click on it to open it just freezes on a white screen and stays there.

App won't open 1/5

By gman55555

Every time I open the app i just get a white screen and nothing loads. I uninstalled and reinstalled still same
Issue. Please fix

Service trouble 1/5

By Darkcharges

I get charged but no ink. They have determined that my color cartridge is not hp so they have disconnected it from the service. The cartridge came with the printer when I bought it.
Doesn't even open now.

Weird!! 4/5

By DoctorSaul

App is useful when it works. Seems to have a mind of its own and sometimes fails to find HP printers installed on my home network. A work-around is to sign out of the app and then sign back in.
Advantage of the app is that you can check ink levels on the HP printers on the network. Easy. If you want to order cartridges direct from HP the app makes it easy too. Any current discounts/sales on the low ink is also identified. Price of ink is still outrageous, but competitive to other sellers of the OEM ink. HP direct ink ordering thru this app also gives you the option of getting the ink shipped OVERNIGHT at no additional cost (I guess they figured that they screwed you oncehe on the price of the ink, so they ship overnight at no charge).
I don't get why other reviewers are so negative on this app. It really is nice when it works and keeps you apprised of discounts and sale pricing on ink for your printers.

Absolutely nothing works! 1/5

Horrible 1/5

By Holmes2802

The one thing that works is the "low ink" messages. The horrible thing is the fact that you can't order anything using the app. It's useless and a waste of space on my phone. Why make it available if it's not going to work? I tried multiple times on multiple days. The app is garbage.

Totally Useless App! 1/5

By Curecidp

Dear HP, have you even tested this app before making it available to the public? I can't find one thing within the app that works correctly. It doesn't scan ink cartridges, it doesn't get me in touch with customer support, it does absolutely nothing. Come on guys, get with the program!!

No longer shows how much ink is left 1/5

By Solebon Fan

Since update.

Absolutely horrible 1/5

By CupcakeQueen0706

Won't even let you go to the cart just keeps giving you a error message. So useless. Is this what I'm suppose to expect from All Hp products and apps

Bad App 1/5

By AngelicaTeebo

Just installed I my phone, will not let you check out, won't even go to cart. Worst app ever, glad I didn't pay for it

No Information 1/5

By Azfotoman

The app found my printer quickly, but it wasn’t able to read the toner levels on my HP Laserjet 200 Color m251nw

Terrible app 1/5

By Kay_Lea

Really bad when a computer company's app is really bad. Worked fine until checkout when taken to safari and Hp main page the cart that I filled in the app was empty.

Download 1/5

By Allen8Me

Downloaded the app tried to open the app with the app bounce be right out of the app the app does not work on Apple 6+.

Worst App 1/5

By KHOR-The Great

This would be an amazing app if it didn't crash every 5 seconds. Very unstable and unreliable.

HP 5/5

By trap98

Convenient app.

Crashes upon trying to delete printer 3/5

By Drekryan

The app crashes repeatedly anytime I try to remove a print from the app. Always reproducible. 4 stars when that is fixed.

Yay #1 5/5

By Mario Sebastian

Love it

Major bug 1/5

By GliTCH82

There's a bug in this app where when I tap the settings gear and then "update information" and put my password in, the app tells me the user ID or password is incorrect. First, the previous dialog box never prompts for a user ID; it only does so on the main sign in screen. Second, the password I put IS correct because I used the option within the app to change it back and forth and I can do that just fine. It just never accepts my password and won't allow me to update my profile.

SureSupply 2/5

By Einstein1070

Good app, but did not show all cartridges for my 4315v printer!
Black #27
Color #22
Dr J

Confused 1/5

By Jimbo40

First off there are 3 different HP Envy 110 printers. I can figure out how this app allows me to determine ink levels. It also does not give me my employer discount.

Absolutely Love new design! 5/5

By r.rimma

New design is very stylish:)
Cool feature with the store finder.

iTunes Fan 5/5

By Nora Barnacle

2.0 is a big improvement...simpler interface...very intuitive and easy to use....I really like how easy it is to order

Love it 5/5

By Som-Som

I just downloaded this app and purchased ink that will be at my home by tomorrow. Easy Breezy!

Not working with my printer 2/5

By eduardobuarque

It recognizes my HP LaserJet Professional P1102w but doesn't show its levels.

Tiny yet powerful tool! 5/5

By Zebolasha

Very helpful app for me. Ordering new supplies became so simple!

Great tool!!! 5/5

By Absilvers84

I work for HP and I use this app everyday in the field with customers. It is a great tool and is very informative!! This app might put me out of a job...lol

GREAT APP 4/5

it's a great application but it needs the ability to purchase ink and toner without leaving the app. It's too complicated to leave the App and enter all your info.

Much better! 5/5

By vjtod

Worked great for me. Much speedier than previous version. Very helpful for finding supplies options for my printers.

Version 1.4 fixes - much better 4/5

By Tunneldoctor

I have just downloaded version 1.4 after being similarly dissatisfied as other reviewers. Checking the prior comments it seems that all of the reported issues have been addressed - what impresses me most with v1.4 is the significant performance (speed) increase. Useful app if you have multiple devices.

I'm appalled... 1/5

By KoolKK

that a highly reputable company like HP would put out something like this. I have two (less than 3 years old) HP color multi function printers - one only has the black cartridges listed and the other one is not even in the database. Poor search, poor layout, incomplete listing. I expected better results from HP!

Horrible app 1/5

By ColleenH3

All it does is funnel to the HP website. Why do I need an app for that?
Has a section for "My printers" which is of course blank. No way to designate printers. You just get an error message that no printers have been designated. Designers must have been reading Catch-22.
Opening screen has "Info and settings" button but there is no settings section behind the button.
Can't imagine why HP would release this. Is it a hoax?
Giving it one star because system won't publish review with zero.

Doesn't have my printer 1/5

By Kimca731

It is useless to me. My Photosmart C6280 All-in-One is not listed.

Useful, but slow looking up prices 3/5

By Freefall90

The app is good for keeping track of which cartridges you need for your printers, but is very slow looking up the prices. I was using this on an iPod Touch over a fast WiFi connection. It took nearly a minute to come back with the prices. Then, I selected to "Buy from an HP Retailer" and the page was not found correctly. "Buy from HP" worked as expected.
Not great, but with a couple of tweaks, it could be.

Looks decent but... 2/5

By BCC569

With all the printers the app supports, my photosmart 7280 all in one is not one of them.