The CARI Helpline has responded to approximately 1,300 calls per year since 2006.

Key Helpline Objectives

Assist callers to identify the nature and seriousness of their concerns

Provide information and support to callers to help them clarify their thinking

Explore options available, including referral to our own follow-up service or to another agency

Advise callers about further actions to consider

Agree one or more protective actions the caller will take

Helpline Confidentiality

Callers are told; The Helpline is confidential. We will not ask you for your name or any other details, but if you do give us any information that identifies a child who has been, is being, or is at risk of being abused, we will pass this on to the appropriate agencies. We will also pass on details of any criminal offence that has been committed.

This policy is in line with Children’s First: National Guidance for the Protection and Welfare of Children. For further information please visit www.dcya.ie.