Isn't one of the great promises of the web the fact that I don't have to deal with salespeople, customer service reps, plumbers, etc. over the phone? When's the last time that was a good experience?

I just want "click to schedule an appointment" or "click to get my question answered promptly". Click. Click. T-o-i-l-e-t... l-e-a-k-i-n-g... 3-4-5-6PM. Today. Click. Why do I need to get on the phone? Are phone directories that bad? Plus, with some click to call systems, I click for "random plumber who outbids the other guy for my call". Is that really the way I want to shop for those services.

Hmm... who's the guy who paid the most to find me who also now has the highest overhead to pass on to me?

Plus, now I've got to give the interweb my phone number. I'm sure a lot of people don't trust that either.

I'm way short click to call as a service... maybe I'm missing something?