Airlines Face Challenge Luring
Road Warriors Back to the Sky

ATLANTA -- STI Knowledge Inc. is a company built on travel, but these days it's having trouble getting its employees off the ground. And that could spell trouble for the nation's ailing airlines.

Like many businesses, the help-desk services company is a big believer in "face time." Last year, about 6% of the company's $24 million in revenue was spent on travel. In a typical week, dozens of STI consultants and sales...