News & Events

Bus Users to register as Alternative Dispute Resolution body

Chair of Bus Users UK and former Transport Minister Norman Baker has today announced that Bus Users UK will be registering as an approved Alternative Dispute Resolution (ADR) Body for bus and coach passengers.

ADR protects the rights of the consumer and provides a quicker and cheaper alternative to the court system when a consumer is unable to resolve a dispute directly with a retailer or service provider.

Norman Baker said: “Bus and coach operators are now required, by law, to make passengers aware of an approved ADR Body for their complaints. This will give passengers greater protection and, as their registered ADR Body, it will enable Bus Users to advocate even more effectively on their behalf."

For the past 35 years, Bus Users has been the recognised UK complaints handler for the bus and coach industry outside London and Northern Ireland.