Coveo and Avanade Partner to Make Digital Experiences More Intelligent and Relevant for Customers and Employees

Coveo, a recognized leader in intelligent search, and Avanade, the leading digital innovator on the Microsoft platform, today announced a global partnership at Avanade’s TechSummit 2016. The partnership brings together Coveo’s industry-leading Intelligent Search expertise, platform, and applications with Avanade’s Digital capabilities. The partnership further extends and enables enterprises to deliver the most innovative, intelligent digital experiences to customers and employees with agility and scale.

“At Avanade, we see that the most successful enterprises provide digitally empowered experiences and interactions with both its customers and its employees,” said Florin Rotar, Avanade digital platforms and offerings lead. “Coveo’s Intelligent Search platform and applications make our digital offerings even smarter, and will allow our clients to rapidly transform and enable relevant touch points with customers by injecting additional intelligence into every encounter.”

Intelligent search helps to deliver more engaging digital experiences by providing the most relevant information, every time, everywhere. With Coveo Intelligent Search Applications, Avanade can easily unify and personalize information from across multiple sources – including Microsoft SharePoint, Microsoft Dynamics CRM, or ERP systems – to improve digital experiences; drive a higher number of website conversions; increase the occurrence of customer-self-service; and ensure more proficient employees.

“Avanade and Coveo each bring great experience and leadership within the Microsoft ecosystem, from Sitecore to Dynamics CRM to Lithium and beyond,” says Coveo CEO Louis Tetu. “Avanade delivers immense value to an enterprise’s digital marketing efforts, CRM and digital workplaces with multiple leading technologies. Our work with them will focus on making every digital experience more intelligent and relevant.”

Natural Fit for Intelligent Site Search: Coveo is the largest Sitecore technology partner, while Avanade is Sitecore’s first Global Platinum implementation partner. Built on the Sitecore Experience Platform, Avanade’s cloud-based Digital Marketing Managed Service now includes Coveo Intelligent Search apps for Sitecore, enabling Sitecore customers to deliver the most relevant, contextual digital customer experiences. This partnership enables Avanade to use the Coveo for Sitecore edition best suited to each customer.

Advanced, Analytics-based Self-Learning Search: Now available through Avanade, Coveo for Sitecore Cloud Pro Edition is the first and only cloud-based intelligent search app with native integration to Sitecore. It includes the advanced, analytics-based machine learning capabilities of Coveo Machine Learning, a self-learning search service to ensure contextual relevance for every site visitor. Coveo Machine Learning automatically learns from user behavior, tunes relevance, suggests intelligent queries, and auto-completes search terms. Also included is Coveo Usage Analytics for automatic insights on what site visitors really want, and what engages them most.

Coveo and Avanade for Intelligent Workplaces: Avanade’s Digital Workplace Managed Service can now include capabilities such as Coveo Intelligent Search Apps that help enterprises upskill employees with the most relevant information at their fingertips, enabling them to become more responsive, proactive, predictive, and productive. Coveo reaches and unifies fragmented information (including SharePoint) everywhere – in the cloud or on-premise – and brings content and security together, in a secure and encrypted index, making information searchable and mashable at scale.

About Coveo

Coveo helps companies better engage customers and upskill employees with the best information, everywhere they work and interact. Coveo Intelligent Search responds relevantly to every question, proactively suggests related content and experts, and predicts what’s important to each person based on analytics and machine learning. Recognized as the Most Visionary Leader in Enterprise Search and as a leader in Big Data Search and Knowledge Discovery, Coveo helps companies to succeed at self-service, create high performance contact centers, and cultivate company-wide collaboration. With the search industry’s highest security standards, broadest connectivity and self-learning relevance, Coveo removes complexity to make intelligent search work, quickly and effectively, across cloud and on-premise systems. Coveo has more than 1500 activations in mid-to-large sized, global organizations across multiple industries. Coveo partners with some of the world’s largest enterprise technology ecosystems, where insights from outside the platform are critical to delivering a unified, engaging experience for their customers. For more information, please visit www.coveo.com and follow us on the Coveo blog, LinkedIn, Twitter, and YouTube.

About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for our clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.