Jetstar picks Nuance for virtual assistant duties

Nuance Communications, (NASDAQ: NUAN) said that Jetstar has launched a new virtual assistant called “Ask Jess” which is based on Nuance Nina Web, an intelligent virtual assistant that delivers a human-like, conversational customer service experience.

Customers type to Jess, and Jess provides the answers. Jetstar is the first airline to deploy Nuance Nina Web virtual assistant for customer service.

Nuance Communications is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. For more information, visit www.nuance.com.