The ‘Gordian Knot’ of carwash management

When it comes to running a carwash, there’s a lot to be said for ‘thinking outside of the box.’ Marketing campaigns, on-site festivities, décor, slogans and promotions, and even additional profit centers can all benefit from unconventional thinking. But, where the legend of the Gordian Knot should not be revered is in the area of carwash maintenance and repair.

For those of you who don’t know, the legend of the Gordian Knot dates back to 300 b.c. when Alexander the Great was making his way across Asia.

Gordius, had tied up his oxcart with a knot so intricate, it was almost impossible to undo. An oracle said that whoever undid the knot would become the ruler of Asia. Many tried and failed. And then came Alexander the Great. Determined to undo the knot, he tried and tried using all of the conventional methods. After many attempts, as the story goes, he raised his sword and cut through the knot, ultimately undoing it, and becoming ruler.

The crux of the Gordian Knot has to do with not giving up and finding ways to solve a problem, even when they seem impenetrable. It’s a great lesson, for sure. However, when it comes to solving any type of problem having to do with your equipment, you should never, ever, think a quick solution or cutting any corners is acceptable. Even if you are anticipating a busy day, you must take the time to make sure your equipment is functioning properly. Call your supplier, get your rep on the phone and take the proper steps before allowing a single vehicle in your carwash. Never mess with electricity and never mess with plumbing. Also, even more importantly, set up and follow a precise and detailed preventative maintenance schedule. You should have a list of daily, weekly, monthly, and annual checks to perform. If you can’t perform them, have someone else do it. To see great examples of preventative maintenance schedules, go to carwash.com and type in the keywords: preventative maintenance.

In order to be a successful operator, you definitely have to be able to think on your feet, but to be a legendary one, you have to do everything you can to prevent barriers, downtime and non-working equipment.