Both oral and written communication carry a deep impact on the people you work with and the situations under which you work. Communication is multi-faceted. It includes nonverbal communication, body language, listening, inflection, and written communication. Without quality skills in each of these categories you are putting yourself and your career at risk. This course is designed for you to become a more effective supervisor by becoming a more effective communicator. The skills you learn within the course will be put to use right away!

Each class is 10 weeks and on average a student can expect to spend 3-5 hours per class.

The following table lists the learning modules, the maximum value in points a student can receive within each module, and the time in which the modules must be finished. Each week you will have online class discussions (15 points) and a quiz (10 points).

Module

Point Value

Week

0. Student Orientation

0

1. Oral and Written Communication

25

1

2. Supervisors as Effective Communicators

25

2

3. Learn To Listen

25

3

4. Carrying on conversations

25

4

5. Persuasion, negotiations and confrontation

25

5

6. Communicate with your crew

25

6

7. Put it in writing

25

7

8. Meetings that work

25

8

9. Electronic communications

25

9

10. Improving communications

25

10

Total Points

250

It is important that the student keep up with the class and not fall behind. Course modules will be made available to students on Sunday of each week. Class work must be completed by the following Sunday. Students will not be able to work ahead of the class although reading assignments will be made available in advance.

Graded assignments will consist of one quiz for each module and participation in at least two class discussions. Students learn more and learn better when they discuss the topic at hand. For that reason, I consider the regular weekly discussions to be even more important than the weekly quizzes.

Grades will be posted on a weekly basis. You will have full access to your grade sheet so you will be able to keep track of how you are doing at all times.

Your overall grade in the course will be determined by the total number of points you have accumulated on quizzes and assignments. The grading scale is as follows:

A 225 to 250 points

B 200 to 224 points

C 175 to 199 points

D 150 to 174 points

Anything less will be considered an F or an unauthorized withdrawal from the course.

You will be given more information about the grading and other course matters in the Orientation Module.

The cost of each textbook is approximately $155 plus shipping and handling. If you order a used book be sure you are getting the correct edition.

Allow at least 5 working days between ordering the book and receiving it by the least expensive shipping. Foreign students should allow at least 2 to 3 weeks for delivery. You can have your book delivered more quickly by paying more for the shipping.

WITHDRAWAL POLICY: You may withdraw from a course by sending an email to tina@aspeNational.org.Non-attendance or notifying the instructor does not constitute officially dropping or withdrawing from a course. Students who stop attending courses without officially dropping will receive a grade of U (unauthorized withdrawal) in the class. Refunds are not automatic. NO refunds are due unless the course is officially dropped within stated guidelines in the refund schedule. Please type your name in the text box agreeing to the withdrawal policy.

Refund Schedule

a. Withdrawal postmarked at least one working day before the first day of class – total fee less a $20 handling fee.

b. Refund requests postmarked on or after the first day and no later than two weeks after the first day of class will be refunded 65% of the fee, after which time there is no refund.