importer - error: No user to import

I'm trying to import my users into cbsubs by using the access levels feature. I select the desired access level and then select the corresponding plan. But when I try to import I get a dialog box that says "importer - error: No user to import".
I double checked the user manager to confirm that I have over 1000 users for one access level and 400 for another. Any ideas.

Are you selecting a custom usergroup or a default usergroup such as "Registered"? If possible please provide a screenshot of your usergroup setup within Joomla so we can attempt to duplicate the scenario. Custom usergroups at this point are rather "hit or miss" as in sometimes they work and other times they don't; we're still working through better supporting J1.6/J1.7 ACL.

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well unfortunately i'm still at a loss as to whats going on with this and there's been no support on this issue that i can see. i like yourself doug was desperate to get this sorted out for our club site, however it was not to be. i've had to resolve this issue by moving our memberships to an alternative membership component.