CU-Boulder's Mycuinfo down again Tuesday morning

Student portal out, slow for second morning of semester

University of Colorado senior Jessica Connolly checks her class syllabus on Tuesday, Jan. 15, inside the computer lab at the UMC on the CU campus in Boulder. (Jeremy Papasso/ Camera)

University of Colorado junior Ali Naaseh said he waited 15 minutes Tuesday morning to see if he was accepted into a class that he was on the waiting list for due to a slow-down of the university’s student portal.

On Monday, the first day of spring classes, the portal where students can view their class schedules, bills, grades and add and drop classes experienced an outage from about 8 a.m. until 1 p.m., according to university officials.

Tuesday morning, students and university officials reported a similar outage starting at about 8 a.m. due to heavy traffic, which could be problematic for students rushing to classes or trying to nab a spot in a class.

University spokeswoman Malinda Miller-Huey confirmed that the system was down again on Tuesday but said students could access the information via the mobile site or an email sent to students last week that included their class schedules.

The Office of Information Technology reported that the issue was resolved at 12:56 p.m. on Tuesday.

Students and university officials said the slowdowns are typical in the first few days of class as thousands of students attempt to log in to view their schedules just before heading to class.

CU system spokesman Ken McConnellogue said the university realizes the outages are a problem for students and will hopefully be addressed before the start of the fall semester.

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“I think we have to do everything we can to ensure the student experience in this critical time of the semester is everything it needs to be,” he said. “Students have expectations of service and rightfully so, so we want to make sure we have a good, functioning system.”

McConnellogue said he does not believe the cause this week’s problem has been determined.

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