First Class Reception Service including personal welcome letter

First Class table setting with Nikko fine bone china and cutlery by Studio William

First Class tableware by Nikko

First Class Café Gourmand service

Contemporary table setting in Business Class

Long-haul Economy Class drawstring amenity kit

05 Dec 2014 08:00

Etihad Airways has introduced innovative new inflight products and enhancements to its long-haul and ultra-longhaul cabins, lifting the level of its acclaimed onboard service in First, Business and Economy Class.

The
new upgrade program is also being introduced across the rest of the fleet with
products varying on flight duration.

Inspired
by the world’s finest hotels, the First Class service includes a personalised
welcome letter from the Cabin Service Manager and an elegant silver-tray
reception service with a welcome drink, fragrant hot towel and traditional
Arabic dates.

First
Class dining is to feature elegant new chinaware by Japan’s famed fine bone
china producer Nikko, and designer ‘Royal Oak’ cutlery by quintessentially
British brand Studio William. Fine wines from Etihad Airways’ onboard cellar will
be served in red and white wine stemmed crystal glasses created for the airline
by Lucaris.

First
Class dining will now include a new contemporary menu design, an enhanced
selection of canapés, a pre-dessert course served by the Chef, a ‘Café
Gourmand’ coffee and tea course accompanied by mini cookies, cakes and pastries,
and a signature XO Cognac served in new Cognac glasses by Norman of Copenhagen.

Cabin
dressing has been refreshed and each suite will include a luxurious throw and
cushion which reflect the colour palette of the new interiors being introduced
by the airline, beginning with the Airbus A380 and Boeing 787-9 aircraft. The
First Class turn-down service will be accompanied by a ‘Sweet Dreams’ card, an
accompaniment to the all-natural bed linen, pillow mist and pulse point oil.

In
Business Class, a new turndown service is offered on ultra-longhaul flights,
featuring a mattress, cotton loungewear and slippers. A plush comforter and
full size pillow are now provided.

The
popular ‘Dine Anytime’ option remains with an ‘All Day’ menu now offered on
longer flights. A contemporary new range of dining ware features signature
pieces including a stylised steel bread basket, salt and pepper shakers, and a hammered
metal side dish which have been inspired by the airline’s Facets of Abu Dhabi
corporate branding. Stylish new trays, chinaware, cutlery and tall, stemmed
wine glasses add the sense of sophistication and flair for which the airline is
known.

With
a focus on more choice and personal space, Economy Class has been refreshed
with new cabin interiors, and new colourful headrest covers, pillowcases and
fleece blankets are now standard onboard. Menu cards, tableware and meal trays
have been reworked to match Etihad Airways’ focus on contemporary design and
functionality.

On
longhaul night flights and all ultra-longhaul flights, a revolutionary new
pillow, unique to the airline, has been designed to convert from a standard
pillow to a neck pillow, providing neck support and improved comfort. A cotton
drawstring amenity kit is also provided and includes a simple yet ingenious
reversible eye-mask with ‘Do not disturb’ and ‘Wake me for Meals’ printed one
each side. A convenient blanket bag which doubles up as a ‘cabin tidy bag’ will
be placed at each seat in Economy Class, reducing clutter around the seat and which
can also be used as a shoe bag or to store personal effects.