Personalized services and convenience are the gold coin of today. Can these

Personalized services and convenience are the gold coin of today. Can these

Revision as of 15:14, 26 October 2006

Each webcast is about an hour, with the first fifty minutes devoted tp

There is no charge for Infopeople webcasts. Infopeople's funding limits attendance at live webcasts to anyone in the
California library community. If you are outside California, you are welcome to see the archived version the day following the webcast.

Do you and your library's front line staff know what to do when a patron says that a book should be taken off the shelves or put behind the counter?
Are your procedures for responding to patron challenges clear and
up-to-date? When was the last time your library's collection development policy was revised? In this webcast you'll learn essential guidelines for
handling patron complaints appropriately and avoiding lawsuits against the
library - and yourself!

It's been three years since the Supreme Court upheld the Children's
Internet Protection Act (CIPA), which requires libraries with certain
federal aid to "protect against access" to visual depictions of child
pornography, obscenity, and material "harmful to minors". Should the
library block MySpace? This webcast will fill you in on important post-CIPA
developments that may affect your library's Internet use policies -
including what the courts have said about the clash between the public's
rights of free speech and employee rights to be free from sexual harassment.

Labels and rating systems can make locating and choosing library materials
much easier for both patrons and staff. To make best use of these
convenient finding aids, it is important to know the difference between a
viewpoint neutral and a prejudicial label. Does your library use labels for
"Christian Fiction" or "Inspirational"? Ethnic or language group labels?
This webcast will guide you in the development of labels and rating systems
that provide help without bias.

Children develop intellectually and emotionally at different ages. What is
the library's responsibility in designing children's access to information?
What is each family's responsibility when children use the library? Should
the library restrict access to materials based on parent requests? How can
families and libraries work together?

Personalized services and convenience are the gold coin of today. Can these
services be introduced without compromising user privacy? Are there legal
implications if patron preferences or personal information is not properly
safeguarded?