Increase Loyalty and Achieve Business Growth

The All-New NPS2

Unveiled after more than 10 years of Net Promoter experience

Satmetrix has collaborated with the top talent in the Customer Experience industry to bring you an updated NPS methodology that reflects current market conditions, new case studies, and the latest best practices. We call this NPS2.

Net Promoter More Relevant than Ever

The industry standard measurement of customer loyalty.

Improve your NPS with an operational customer experience program that monitors the customer experience at every touch point, embeds information into daily operations, and engages employees to behave in a customer-centric manner.

The Customer Experience Conference

Our Customers

Satmetrix has helped us develop a customer-centric culture that is delivering a significant return on investment in terms of our market share and overall business performance. It has helped us put customer feedback at the heart of our improvement processes so that we are more able to exceed expectations.

Arti Ots Marketing Director

Committing to a Net Promoter System with Satmetrix’s software systems not only leads to better products and happier employees, it generates positive business growth.

Victor NicholsCEO, North America

At Busey, we align ourselves with reputable vendors who understand our core values and the way we do business. We strive for true partnership – exactly what Satmetrix offers us. From the very first discussion, we’ve felt completely supported and valued.