Pros:
Getting off the plane.
The unusually chipper voices telling us “B-bye”

Cons:
I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness.

DEN

MSP

Excellent 9.6

Pros:
Smooth landing!

Cons:
Late 30”

SMF

LAX

Good 6.3

Pros:
On time, smooth

Cons:
Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?

ORD

CMH

Good 6.8

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

Cons:
Disabled US Veterans should be allowed to board with active and retired military

MSP

BOS

Good 6.3

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

ICT

ATL

Excellent 10.0

Pros:
I liked that military boarded first.

Cons:
I think disabled US Veterans should board with active duty and retired military

SLC

BOS

Excellent 10.0

Cons:
Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center.

Cons:
Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center.

IMT

DTW

Excellent 9.6

Pros:
How friendly all the staff were and how quickly we boarded the plane.

Cons:
How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)

MSP

BOS

Good 6.3

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

SFO

DEN

Good 7.0

Pros:
Smooth flight all the way through

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

JFK

TPA

Okay 4.3

Cons:
Very late and boarded too long before leaving the gate.

LGA

STL

Mediocre 3.3

Pros:
I did get home eventually

Cons:
Flight was delayed. Seats are cramped.

LIT

ATL

Excellent 10.0

Pros:
First time flying into Daytona and it was super easy.

Cons:
Nothing

IMT

DTW

Excellent 9.6

Pros:
How friendly all the staff were and how quickly we boarded the plane.

Cons:
How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

SMF

LAX

Good 6.3

Pros:
On time, smooth

Cons:
Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?

Cons:
Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center.

EUG

SLC

Excellent 10.0

Pros:
Wheelchair waiting at gate, very easy transit

MSP

BOS

Good 6.3

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

FLL

ATL

Good 7.6

Pros:
Loved being in first class

Cons:
Hated gate change and late plane at the last minute.

ICT

ATL

Excellent 10.0

Pros:
I liked that military boarded first.

Cons:
I think disabled US Veterans should board with active duty and retired military

Pros:
Getting off the plane.
The unusually chipper voices telling us “B-bye”

Cons:
I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness.

IAH

CLT

Mediocre 2.0

Cons:
They skipped me for drinks

SMF

LAX

Good 6.3

Pros:
On time, smooth

Cons:
Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?

PIT

EWR

Excellent 10.0

Pros:
Early morning departures are the best and the crew and boarding staff were fantastic

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

LIT

ATL

Excellent 10.0

Pros:
First time flying into Daytona and it was super easy.

Cons:
Nothing

CDG

RDU

Excellent 8.0

Pros:
Very good check in and customs, etc at both airports especially RDU.

Cons:
Only fair to good in flight service.

SLC

BOS

Excellent 10.0

Cons:
Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center.

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

PIT

EWR

Excellent 10.0

Pros:
Early morning departures are the best and the crew and boarding staff were fantastic

SMF

LAX

Good 6.3

Pros:
On time, smooth

Cons:
Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?

Pros:
Getting off the plane.
The unusually chipper voices telling us “B-bye”

Cons:
I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness.

DEN

SAN

Excellent 8.6

Pros:
Free WiFi with movies

SFO

DEN

Good 7.0

Pros:
Smooth flight all the way through

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

OKC

DEN

Excellent 8.0

Pros:
Love the wifi and free movies!!

Cons:
To cramped. Only a 85 minute flight but my legs were cramping.

ORD

CMH

Good 6.8

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

Cons:
Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center.

ICT

ATL

Excellent 10.0

Pros:
I liked that military boarded first.

Cons:
I think disabled US Veterans should board with active duty and retired military

JFK

TPA

Okay 4.3

Cons:
Very late and boarded too long before leaving the gate.

MSP

BOS

Good 6.3

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

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