The app is having trouble pinpointing your exact address at this time. It is important to have your accurate address entered for professional monitoring. Please wait a few moments, and try again. If you continue to have trouble, don't hesitate to reach out to Ring Support.

Location services on your phone is not turned on. Turn on location services on your phone and try the setup process again.

Your phone is not connected to the Internet. Turn off your Ring app and verify that your phone is connected to the Internet, then run through the setup process again.

While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your Wi-Fi router, having a problem with your internet connection, or some type of issue related to your Wi-Fi modem or router. Click on the issues below for advice on how to check for these problems along with solutions for them.

Trouble with the step is usually an inability to find the temporary Wi-Fi network called "Ring-" being broadcast by your device. In this case, you should restart the setup procedure and when you get to this step look for a slowly pulsing light on your device. This will tell you that the device is broadcasting. If you don't see this light, you may have a malfunctioning unit.

While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your Wi-Fi router, having a problem with your internet connection, or some type of issue related to your Wi-Fi modem or router. Click on the issues below for advice on how to check for these problems along with solutions for them.

If your Ring won't set up and you've determined that it's not one of the four most common causes (wrong password, Ring being too far from router, problem with internet connection, issues related to modem or router) there are a few other things you can try that might help clear up the issue. Click below for an article detailing these procedures.