Job Description

Our client is seeking a Night Concierge to join the team at a luxury new build residential development in Central London. Working hours are 07:00-19:00, working 4 nights on, 4 nights off.

Job Summary: - To assume a residential on-site role and provide a point of contact for the residents and their needs. - To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary. The front of house position will be predominantly situated at the main reception desk. Working Conditions: - This is predominantly a front of desk position. The individual will be expected to be situated at the main reception desk for a majority of the working day. However, they will also be required to do errands and assist the residents where necessary.

Responsibilities: - To provide all necessary services to the residents as per the instructions of senior management. - To communicate efficiently with all other members of staff, the residents, guests and on-site contractors. - Responsible for the welcoming residents and guests to the property. - Responsible for the cleanliness and comfort of the reception area and common parts at all times. - To respond proactively to resident requests. Always respond a timely and polite manner. - During working hours, you will be located at the reception desk except when carrying out any required work within the building. - You will be required to carry out a minimum of two inspections of the common areas of the building. At the end of your shift, you must ensure the property is kept clean, tidy and that all electrical/ technological appliances are in good working conditions at all times. - While manning the main reception desk, you may be required to carry out a variety of administration and office tasks. - At all times you are to ensure the security of the building is not jeopardised in any way. - You are to assist residents at all times together with their guests and visitors when and where required. It should be remembered that your duty is to the residents as a whole, however please note that any assistance given to any individual should not distract from your duties required to the whole. - To perform all necessary porter duties. These duties include, but are not limited to: carrying luggage / packages for residents, running errands (if cover available), cleaning duties as and when required, any other physical activity as required. - To receive and distribute all mail. All registered mail and deliveries should be logged before distribution to the individual apartments. - Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general. - To monitor all persons at the property and ensure they have a right to be present. - To answer the telephone and deal with general enquiries. To log messages, requests & events. - To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents. - Co-ordinate access and building systems from front desk suite and monitor and react to alarms as directed. - Liaise with Emergency Services as required. - Log and report any incidence of disrepair by using the appropriate procedure / tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency they should be reported to senior management immediately.

Previous experience working in luxury residential buildings or 4/5* hotels would be essential. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.