Why would I choose to buy from Rushfaster?

We'll beat our competitors price before or within 7 days since purchase.

We have the best return policy in the industry and you can return the item if you change your mind.

All of our products are genuine brands, excellent quality and most have full warranty backing.

We dispatch orders every day using fast couriers, so you will get your order ASAP.

Our customer service rocks! Just ask our customers or read their feedback. 99.8% of our customers said they'd buy from us again... that's pretty good.

Discounts

Do you price match other retailers?

We'll go you 1 better, we price BEAT!

If you find a cheaper price for an identical product before OR AFTER your purchase we'll beat it. It's that easy. You'll always get a better deal when you order from Rushfaster.

* Products must be identical and in stock with our competitor. Price claims after purchase need to be lodged within 7 days from invoice and are at the discretion of Rushfaster. Valid for Australian competitors only. Proof of competitors price is required. If a price beat claim would take the product below our cost price, we will give the cheapest price possible without going below our cost price.

Environmental Concerns

Does Rushfaster act in an environmentally conscious way?

Yes. Whenever we make a decision we always consider the impact it will have on the environment. Here are some decisions we've made that help reduce waste:

Tax invoices are emailed.

We use green spirit power at our office.

Old boxes are either re-used or recycled.

Orders requiring boxes are usually shipped in used boxes to increase the use of the box before it gets recycled.

Product packaging for shipping is kept to a minimum and is usually paper or cardboard over plastic alternatives.

We don't buy foam beads or packaged air but will happily re-use these where possible.

We don't sell products that fall apart easily because it is an irresponsible use of resources and causes land-fill.

I want to place a bulk order, can you accommodate large quantities?

I need embroidery on my bag, what are my options?

We don't currently offer embroidery however lots of companies use our products for promotions. They simply purchase the items from us and have it shipped to an embroiderer to do their bit.

Ordering

Do you have a store?

No, we don't have a physical store. If you are having trouble making up your mind, you can order a few items to see them in real life and then simply send back the items you don't want and get your money back.

Our range of products is unique and most products are not available at any other stores.

Can I order over the phone?

Can I cancel an order? How?

Yes you can cancel your order if it has not yet shipped out. To cancel your order immediately please call us on 02 8594 1100. Orders are processed very quickly, so to avoid your order being shipped prior to your cancellation, we recommend that you call us instead of emailing us.

If you order has already been shipped out, don't worry, you can still return it for a refund. We're good to our customers.

Are your stock levels correct?

Our stock levels are 99.99% correct, so you can be sure that your order will go through. However on the off chance that the product you ordered is not in stock we will contact you immediately to let you know... please be gentle with us.

Do you price match other retailers?

We'll go you 1 better, we price BEAT!

If you find a cheaper price for an identical product before OR AFTER your purchase we'll beat it. It's that easy. You'll always get a better deal when you order from Rushfaster.

Products must be identical and in stock with our competitor. Price claims after purchase will be credited to your rushfaster account in points and need to be lodged within 7 days from invoice. Valid for Australian competitors only. Proof of competitors price is required.

What is your waiting list all about?

If a product is not in stock we generally do not accept orders for it. The good news is that it is likely to come back in stock very soon and you can put your name on the waiting list for it so that you'll be the first to know when it comes back in stock. To go on the waiting list, simply go to the product page for the item you are after and click on the link to joint the waiting list.

What currency are your prices?

All prices are in Australian dollars and include a 10% goods and service tax (GST).

Will tax be added to my order?

As your order is being shipped within Australia, then all the prices shown already include the goods and services tax (GST).

How safe is my personal information?

Your personal details are very safe with us. We promise to never sell or share your information with anyone else. You are our customers and we want to keep you all to ourselves. It's also unethical to give away your personal details, so we would never do that. Here's our full privacy policy

Do you store my credit card details?

No, we do not store credit card information. We don't even get to see your credit card details if you place your order over the internet on our secure webstore.

Can I return stuff if I don't like it when I get it?

Yes, you can return anything you buy from us anytime up to 100 days from purchase and you don't even need a reason for it. Of course it has to be in brand new condition. See full return policy.

Why is my cart empty even though I've added items?

The Rushfaster shopping cart might not be working on your browser because you do not have 'cookies' enabled. Try going to your browser settings and enabling your cookies or at least relax the cookie security setting down one notch.

If you still can't order after the adjustments simply call us to place your order over the phone on 02 8594 1100. contact information

What type of payments do you accept?

We accept Visa, Mastercard, American Express & PayPal. Please do not pay via PayPal eCheque as this slows the order process by 5 days. Standard PayPal payments are immediate.

What happens if you can't fulfil my order?

In the very unlikely event that we can't send you your order we will notify you straight away and refund your money in full. It's hardly ever happened, relax you're in safe hands.

Products

Do your brands carry full Australian warranties?

Yes. Rushfaster sells only respected name-brand items from authorised distributors and the brands themselves. The warranty policy for each product will depend on the brand and is listed in the product detail section of the product page.

Do you have products in stock?

Yes. In order to process your order faster than anyone else we hold stock in our Sydney warehouse where your order is dispatched. If a product is not in stock but we know it is available again soon, it may say 'pre order' on the website and you can still order and we'll ship it as soon as it is back in stock, usually 7-10 business days. Otherwise, you can put yourself on the waiting list so that you'll be the first to know when it's back.

What is the quality like?

We only like bags that are of good quality and that are well designed. So by default all the bags you see on Rushfaster are excellent quality. You can get poor quality bags everywhere else, so you won't find them here.

What does 'back soon' mean?

When a product is 'back soon' it is currently out of stock and we're expecting more stock soon. If you need the bag straight away, we usually have alternative colours or similar styles that you can choose from. Simply give us a call for assistance on 02 8594 1100 -- contact information.

Where else can I buy your bags?

We specialise in bags you won't find on everyone else. For this reason, it's usually pretty hard to find our products in other stores. The good thing is we ship Australia-wide and you'll receive your order within 1-4 days.

If you are having trouble making up your mind, you can order a few items to see them in real life and then simply send back the items you don't want and get your money back.

Where can I see these products in real life?

If you are having trouble making up your mind, you can order a few items to see them in real life and then simply send back the items you don't want and get your money back.

Our range of products is unique and most products are not available at any other stores.

I'm looking for a particular bag that's not on your website, can you supply it?

Yes. If you're looking for a bag from a brand that is currently stocked at Rushfaster, we can usually get the bag in for you. If you're interested in a brand that we don't stock, we could still try to get it for you. Either way, just give us a call on 02 8594 1100 and we'll do our best to help you.

Will my laptop fit in this laptop bag?

Please visit our laptop bag finder. If you enter your laptop model (or laptop dimensions) you can search for all the bags that fit your laptop. If you're looking at a particular bag, simply enter your laptop model on the product page to see if it will fit.

Returns

What is your return policy?

Rushfaster has one of the best return policies in the online and offline retail industry. You can return your purchase to Rushfaster within 100 days from purchase for a refund, replacement or exchange. Of course there are terms and conditions so you should see our returns information page for all the information.

How do I return an order?

Returns are easy at Rushfaster. A pre-printed return form & sticky return shipping label is included with every order. To return any order simply write on the return form why you are returning the item, peel off the shipping address sticker and put it on the repackaged item. For more detailed information please see our returns policy.

What happens if a product is faulty?

If an item arrives and it is in some way faulty we will cover all shipping expenses to provide you with a new bag and pickup the replacement bag. Don't worry, this hardly ever happens, but if it does we'll look after you.

Shipping

Can I pick up my order?

Sorry, we can't offer order pick up.

How long will it take to receive my order?

If your order is shipped within Australia, you should receive it within 2-7 working days depending on the service you selected.

When will my order ship?

If you place your order before 11am on a business day and we can confirm that it has been paid for in full, it will ship out on the same day. If you place your order after 11am on a business day or during a weekend or public holiday, your order will ship out the next business day.

Where will my item ship from?

How much is shipping?

Standard shipping is $9.95. If your order is under $50, shipping is $4.95. If your order contains at least 1 item marked 'free shipping' then your whole order will ship for free.

Can I use an additional discount coupon on an item with 'free shipping' offer on it?

Yes, however the 'free shipping' option will be removed from your order as you may only use one offer per purchase.

Can I track my order?

Yes. Once your order is dispatched we will have a tracking number for the order. The tracking number is sent to you via email along with instructions on how to track the order.

Technical Issues

I can't seem to place an order on your website. What's wrong?

The Rushfaster shopping cart might not be working on your browser because you do not have 'cookies' enabled. Try going to your browser settings and enabling your cookies or at least relax the cookie security setting down one notch.

If you still can't order after the adjustments simply call us to place your order over the phone on 02 8594 1100. Contact information.

Contact Us

You may be able to get an immediate answer to your question if you check out our frequently asked questions. Alternatively there's a bunch of ways you can talk to us...

By Phone

By Twitter/Facebook

Office Address

Unit 2, 52 Buckley Street Marrickville NSW 2204 Australia

About Rushfaster.com.au

Rushfaster.com.au is a premium bag and accessories online store based in Sydney, Australia. We launched in September 2004 with a focus to improve the local e-commerce offering. We range a carefully selected mix of well-known and niche brands and combine this with the best online experience in the industry. The result is a great place to pick up some great bags to protect great things.

About Rushfaster Pty Ltd

Rushfaster, initially a Sydney based online bag and accessory retailer, was founded by Daniel Clark and Joseph Vuong in 2004 to fill a gap in the bag market in Australia... cool 'tech-fashion' bags that the stores weren't selling. We got our 'Pty Ltd' shortly after on the 1st September 2004.

A while after we launched rushfaster.com.au we realised that people seemed to like the way we did online retail. And after looking around at the competition, we liked the way we did it too. So we expanded our mission from awesome bags to awesome online retail stores. We now call ourselves a specialist online retailer and we operate two premium online retail stores; Rushfaster.com.au and Kaeho.com.au. We also run a specialty blog for each store.

Everything we do is based around the word 'awesome'. We sell awesome products, we work with awesome people, we create awesome online stores that give an awesome customer experience and in return we attract awesome customers. This word makes our job easier. If we can't do something in an awesome way, we don't do it. If we need to decide whether or not to sell something we ask ourselves if we think it's awesome, if it is we sell it.

Apart from our infatuation with a single word, we also follow a few other values. Be nice people, hire nice people and work with nice people. Look after our customers, staff and business partners. Focus on creating a great experience for everyone. Embrace limitations & get creative. And respect the planet and minimise our impact on it.

Company History

2004 - Rushfaster Pty Ltd incorporated

2007 - Rushfaster sets up office in Rosebery

2007 - Rushfaster.com.au introduces our new logo

2008 - Rushfaster moves to Marrickville and increases warehouse size

2008 - SqueakyTee.com.au t-shirt store launched

2010 - Rushfaster Pty Ltd hits more than 100,000 members

2010 - Kaeho.com.au men's clothing store launched

2011 - All 3 websites get a major upgrade to our new e-commerce platform

2011 - Major increase in team size due to explosive growth of all websites

2014 - Rushfaster turns 10

Returns & Exchanges

Our Return Policy

You can easily return or exchange anything* you purchase from Rushfaster.com.au, for any reason, within 100 days from purchase.

*Before you return the items just check that the item(s) you are returning are:

In perfect brand new condition

Have swing tags and original packaging intact

We don't accept returns on worn, damaged or otherwise non saleable products. For a couple of extra dollars we recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender in this case we do not have the authority to track down the parcel).

How To Exchange Items

3 quick steps to exchange items on your order.

Place and pay for a new order on the website to secure the size/items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.

Send back the items you are exchanging with the return form (see below for instructions)

When we receive your returned items we will process a refund for them within 48 business hours.

How To Return An Order

3 easy steps to return your order:

Grab the shipping slip that came with your order - there is a pre-addressed sticky return label on it and the return form is also on the back of the slip.

Fill in the return form, securely package up the return items and include the return form in the package. Then attach the sticky return label on the package.

Take it to the post office, for a couple of extra dollars we recommend getting the 'registered post' option over the counter at the post office. This is so that if your package goes missing you can track it down with registered post. (As you are the sender in this case we do not have the authority to track down the parcel).

When your return arrives in our warehouse we will send you an email to notify you that we have received it. We will then refund your order within 48 business hours of receiving it and send you another email to let you know. Your funds will then show up on your statement within 3-4 business days.

Warranty and Faulty Product

How to report a warranty issue to us

Check if your product is still under warranty, you can do this by looking at the product on the website.

If it is still under warranty, take a few photos of the faulty item clearly showing the issue.

Send the photos to buzz@rushfaster.com.au, along with your original order number and a quick description of the issue.

Once we receive your email (with the photos) we will assess the issue and contact you to process the warranty.

My product arrived with a fault

First of all, O M G, how embarrassing for us... and we are very sorry!

Take a few photos of the faulty item clearly showing the issue.

Send the photos to buzz@rushfaster.com.au, along with your original order number and a quick description of the issue.

Once we receive your email (with the photos) we will assess the issue and contact you to sort it out.

When are products restocked?

It's easy to find out...

Just go to the product that you are after on the website, there is a message just above the "Add to Cart" button, that indicates if the item will or will not be restocked on the store.

Price Matching

Yes we do price match.

Please go to the product page (on this site) and click on the "Price Match" link near the "Add to Cart" button and fill in the form.

We try our best to price match or beat our competitors but in some cases we may not be able to do it.

IMPORTANT: We can only price match from another store if they have the item you want in-stock and they can ship to Australia - please check this is the case.

Do you have a shop? and can I come to it?

Yes, at http://rushfaster.com.au/

We operate purely online and ship your orders out of our warehouse. Even though you can't visit us in person, you can order as many items as you like, try them out at home and then send them back to us for a full refund for the items you don't want to keep. (Please note returned items must be in brand new, unused condition with tags and packaging intact).

My order has not yet arrived

We always try to get your order to you as fast as possible. Please check the dispatch date of your order and if it has been within 4 business days we would recommend waiting at least 1 more day for it to arrive. The dispatch email that you received will also help you track down where your parcel is.

If you order was sent by EParcel or Express Post you can go to the Australia Post website to track your order. Please don't be alarmed if the tracking says it was delivered and you do not have it, it is likely that it got delivered to your nearest post office if you were not at home to receive the order. You can find out which post office by tracking the order.

If you order was sent by Courier you can go to the courier's website and track your order. (You will find the site and tracking details on the dispatch email we sent you earlier).

Shipping

Australian Shipping

Please Note: We currently do not ship to countries outside of Australia.

Standard

Fast Shipping

Next Business Day

Next Business Day orders that are fully paid before 1pm Sydney time will ship the same day. All other orders that are fully paid before 11am Sydney time will be dispatched on the same day, except on Tuesday.

Shipping is Free for your whole order if you order at least one item marked 'Free Shipping'. Please note: 'Free Shipping' will not be applied to an order when a discount coupon is used.

Trackable. Signature required (doesn't have to be purchaser).

These timeframes are maximum times taken*. Delivery may be made earlier (for example in Sydney, Melbourne, Brisbane.

Please note: Remote areas of WA, NT, QLD, SA may take up to 8 days to arrive regardless of shipping method chosen. Please call or email us if you're in a remote area and you are concerned with delivery times.

Bulky goods (e.g. large luggage and big backpacks) can ship overnight to east coast metro business addresses only. Adelaide will take up to 4 days. Perth & Hobart will take 6-7 days. NT will take 7-8 days. If you are concerned with shipment times, please call, email or live chat us.

Terms & Conditions

Rushfaster.com.au will always try to ensure that our customers are happy. If you have any problems with your order please contact us and we'll do our best to make everything right. We're here for you baby...

Liability

Rushfaster.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded immediately.

Delivery

The delivery times provided by Rushfaster.com.au are estimates only. Rushfaster.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Rushfaster.com.au can not be held responsible for incorrectly entered delivery addresses.

Acceptance of the goods

All stock is quality checked before shipping. The customer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the good should there be a fault.

Warranties

Any warranties offered are those of the manufacturer and not that of Rushfaster.com.au.

Pricing

All prices are in Australian dollars and include GST tax. Prices are subject to change without notice. If an order ships outside of Australia, there may be duties and taxes added by the destination country. It is the customer's responsibility to check how their local customs office charges incoming packages.

Returns

You can return any product to us that arrives faulty however you must do so within 7 days of receipt of your order. Faulty goods will be dealt with as per the manufacturers warranty.

Returns must be in new condition unless faulty. We reserve the right to not accept any returns where the products are not in new, unused condition. Products sent for return that are not in new condition can be sent back at the customers expense or may be picked up at our office.

Order cancellations

If notified before goods have been dispatched, Rushfaster.com.au can accommodate order cancellations. If items have been already shipped, the customer may return the items when they receive them.

Privacy Policy

Collection Of Information

Rushfaster.com.au only collects the information it needs to conduct their business. Rushfaster.com.au may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, stock availability. You will only receive marketing email if you have elected to receive them. They will contain the necessary information to opt out from receiving further updates.

Disclosure

For the purpose of processing your order, we may disclose your details to:

Our payment gateway service provider

Courier companies

Companies selected by Rushfaster.com.au to carry our order fulfilment

Rushfaster.com.au does not sell or provide access to your details.

Storage Of Credit Card Numbers

No credit card details are stored permanently by Rushfaster.com.au.

Illegal Acts

Rushfaster.com.au will disclose your details to the police or government agencies if we have sufficient reason to believe that you are using this site for illegal purposes.

Access

You have the right to access your personal details which are kept by Rushfaster.com.au. You will be required to put this request in writing. If you would like any further information about our privacy policy, please contact us.