Checking of employee expense claims and maintain accurate records of information to maintain customer service and quality standards by following client procedures and processes;
Maintain customer service standards by adhering to the laid out initial expense process;
Responsible for follow ups with the employees on unanswered expense queries.
Responsible for timely blocking or unblocking of employee accounts.
Provide timely and precise responses to all customer queries and deal with exceptional cases;
Establish internal checks and controls in-order to prevent fraud;
Assist and mentor colleagues by sharing experience where appropriate, in meeting SLAs.
Is task oriented, carrying out activities clearly defined within a job/role description. Is responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for the customer.

We are the UK”s leading business process outsourcing (BPO) and we are the UK”s leading business process outsourcing (BPO) and professional services company. We deliver back office administration and front office customer contact services to private and public sector organisations across the UK & Ireland. Our India business was set up in 2004 and we now have 6 offices across 4 cities – Mumbai, Pune, Bengaluru and Gurgaon.