I worked at Assurant during the early 00's when their health insurance business was thriving. Was able to navigate career and gain a lot of valuable experience from former big-x consultant employees. Overall, good.

I was with this company for over 31 years and took early retirement to be a caregiver. The original owners treated the company like family. When we went public again, there was lots of pressure to meet stockholder's expectations. It was a good company to work for and I enjoyed my time there. I still hold stock in the company.

Review various types of insurance documents and update the hazard insurance lines on the clients servicing system according to established procedures. Verify that the policy contains acceptable coverage and disburse premium payments from the escrow account if required; make necessary outbound phone calls to insurance agents, and companies to update insurance policies and obtain missing information. Perform maintenance as necessary for policy changes, letters, notices etc.

Excellent Business as well as working culture.I was part of Assurants work from home program for almost 4 years helping in Hurricane relief efforts with assisting by phone customer to file their Insurance claims.

On a typical day, I would process the loss drafts checks that came from the insurance companies. Once done with that, I would assist in processing the checks that went to the customers so that they could repair their property. I occasionally had to call insurance companies as well as customers to get information about the claim/claim check. The hardest part of my job was listening to the customers call in with devastating news about how and why they needed to file a claim for property damage.

Excellent place to work. very supportive people and very good management group.employee benefits also very good. career growth also very good as always more opportunities to explore on different tasks.

I enjoy the job and also work environment. My Supervisor is very helpful and is always there to assist in any situation. They also have Leads that are there to help if you find yourself in a situation that you can not resolve. The company it self offers great pay and benefits. It is very easy to advance in this company as long as you are at work on time and provide good quality to the company.

Schedule bid is offered about 1 to 2 times a year, you can select your preferred schedule. Order of preference is given based on seniority and performance. Once your schedule is assigned you are required to work that schedule, management sometimes accommodate minor changes.

I enjoyed working at Assurant. The management was professional and they showed great appreciation to and for their employees. Training provided. Supervisors, leaders and managment are team players seeking best and provided excellent service.

Pros

Can be stressful working with clients in disaster situations with loss or damages due to homes.

Customer Service Representative I (Former Employee) – Albany, OR – October 20, 2017

Assurant pays standard call center hourly wages for it's front line, CSR I agents. Benefits are decent. The key problems revolve around honesty. In job postings and interviews you are told training is four weeks. Actual training is done in 2 weeks, the 3rd week you will begin taking calls on the floor in a special area with extra people to help you, the 4th week of "training" you are moved to your supervisor and begin taking calls as a normal agent.

If you ask in training if mandatory overtime is a requirement of the position they will tell you no but once you are on the floor especially during busy season they will require you to sign up for mandatory overtime every week. Also if you ask if there is a specific time period to move up employees and management will tell you there is not but they prefer a certain length of time. The truth is that you will have to stay in a position for a minimum of 6 to 9 months and have near perfect performance metrics to even be considered.

Quality reviews of your calls are inconsistent with points being deducted for the same thing that they were ignored on others. Assurant also utilizes ambiguous performance markers such as "establishing connections with customers" and "engaging in conversation during the call". Some calls you can get by simply asking how a customer's day was but other calls you will lose a significant number of points off your quality review.

Quality metrics do not leave much room to succeed. It is based on a 5 star system with 1-2 stars being deducted for many issues with your calls. This means if you get almostmore... everything right during a call but miss one thing you can fail the review which can prevent you from moving up.

Overall the pay and benefits are not really worth the stress. If performance metrics were more consistent and uniformly enforced and allowed more room for isolated improvement without failing the call it would be a significantly better place to work. Last and most importantly favoritism and bribery seem to run rampant. Supervisors will intentionally leave you out of group meetings if they don't like you and will go out of there way to push you out of your job.less

I was laid off from Assurant on September 08. There have been many changes to the entire company, so I can't speak on what is occurring at this time.However, when I was an employee there, the environment and my co-workers were the greatest people in my life then and now. I keep in contact with them to this very day.The most enjoyable part of the job was when I was able to be free to share new ideas about departmental changes and the ability to work with other employees to get projects completed.The hardest part of the job was when there were things required to learn about the new builds but the knowledge of the person responsible for teaching was limited.