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Social Styles–They will reveal the personality type
You can tell the personality type of an individual if you listen to how they talk. Their social styles will reveal which type they are. For example–you are in customer service and an

A blog by Jean M. Schmith
Dead Cat Strategy–
What is it?
Wikipedia defines the Dead Cat Strategy as the “introduction of a dramatic, shocking, or sensationalist topic in order to divert discourse away from a more damaging topic.” This diversion

A blog by Jean M. Schmith
Darkness seems to be all around us and the answer of many people seems to be–MORE DARKNESS
Dan teaches a principle that appears to be obvious, but in practice, it is anything but. “You

Learning lessons, not teaching them, is our job. This is Dan’s “principle of the week.”
Wow. Maybe you want to show this to that person in your life who seems determined to “teach you a lesson” and doesn’t seem to

Communication Strategies: Danger Phrases and Power Phrases, Body Language Tactics, Dealing with Difficult People at Work and SO MUCH MORE
Let me give an example–-a quick one–a danger phrase that blocks communication. “Let’s agree to disagree” or “I disagree.”

Active Listening Defined
You hear the term “active listening” in effective communication skills programs, and frequently the trainer assumes you know what active listening is. However, I believe most of us can benefit from a brief refresher course, not just

In today’s communication skills training video, Dan O’Connor, the world’s #1 communication trainer, teaches you how to disengage when you feel your emotions are beginning to boil over. These are communication tactics you can immediately use both at work and at home