Braves
is a leader in the field of telephone marketing services, providing
`phone out' services (e.g. telemarketing) as well as `phone
in' services (e.g. answering and dispatching, e.g. order entry,
customer service).

In the main office, there are now 500 people (up 400 % from
the previous year), supported by an HP (Hewlett Packard) Series
9000 G70.

Requirement:

Braves
had taken on a contract that was a considerable challenge: to
provide telephone answering / order taking / dispatching services
on a `pilot study' basis for a new home delivery programme sponsored
by a major fast-food chain with several hundred outlets in Ontario,
and "billions and billions" of burgers sold. The pilot was to
cover four cities, 8 outlets, with an expected 20 calls per
hour during the peak.

That the technical expertise required was `cream of the crop'
was quite obvious as a number of other firms that had been called
in before Cherniak Software had failed.

The challenge was made all the more difficult by an extremely
ambitious timetable. Cherniak Software was originally called
on May 27 to address a hard and fast deadline of June 6; the
contract for a `full' coast-to-coast programme hung in the balance.

Solution:

Cherniak
Software worked with Braves Data to configure the network and
the communications hardware and software. In many cases, ingenious
use of technology was the key ingredient as each and every link
in the multi-link communications chain had to be strengthened
and/or replaced.

Result:

The deadline
was met - the communications setup passed all the client's tests.

Cherniak
Software's reputation as system integrators par excellence was
enhanced: Having seen a number of other firms run up
against show-stopping roadblocks, Braves made a number of comments
re: how amazed it was at how quickly the Cherniak Software engineers
were able to come up with a workable plan and carry it out,
and how quickly they were able to overcome the many obstacles
that arose along the way.