A Public Sector Organisation are seeking a Programme Manager to assist them co-ordinating Transformation and Change projects within their Unified Control Centre. The organisation is undergoing a significant transformation with targets set for 2020 and this is an excellent opportunity to work with this forward thinking organisation during this period.

The successful candidate will oversee and implement projects covering the transition of their Unified Control Centre. Responsibilities will include;

-Day to day management of the Programme identifying and resolving issues and ensure they are managed and resolved in a timely manner-Plan and deliver UCC Projects and make visible overall progress, resolving issues and initiating corrective action as appropriate with key stakeholders-Prepare relevant programme documents at each stage-Identify and secure resources as required by the programme and projects -Identify and engage relevant stakeholders at each stage of the programme and manage the process via the production and management of stakeholder communication plans-To ensure that benefits management is an integral part of the programme and that benefits are identified, planned and measured and that there is a clear understanding of impact on the business area-Proactive Risk monitoring and response ensuring escalation to relevant appointees where required -Control and report of programme expenditure-Management of Project Managers ensuring high levels of delivery standards are maintained at all times

Ideal candidates should have the following;

-Experience as a Transformation Programme Manager, with a successful track record of managing complex change programmes-Demonstrable experience within multi-channel customer service centre and or Unified Control Centre, delivering strategic change and service improvement.-Experience within a customer centric environment with hands on approach to driving change and improvement projects Significant experience in large, multi-site, Organisational or Transformational Change programmes across Customer Services/Inbound demand and operational control management methodologies-Ability to successfully manage Stakeholder expectations and communicate effectively with them up to an executive level-Ability to translate a strategic approach to a set of project deliverables and operational objectives-Proven ability to work under pressure and manage complex and often unique issues