Matt Allan

Tech giant Apple has sought to reassure users that the latest operating system update is safe after some iPhone owners reported it had rendered their handsets useless.

iOS 10 was released yesterday and users quickly began reporting problems with their devices being ‘bricked’ by the new software’s rollout

Social media was filled with complaints from iPhone and iPad owners saying that their devices had frozen after trying to download the over-the-air update.

Apple responded quickly to say that the problem had been identified and resolved within hours of the launch.

It advised anyone experiencing problems to connect their device to iTunes to complete the installation of the new software. However, some users have still been reporting problems, including iTunes not recognising their devices.

Apple told Buzzfeed’s John Paczkowski: “We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability.

“The problem was quickly resolved and we apologise to those customers.

“Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.”