Firmware Check: Check that your firmware is up to date or update to the recommended version. If you have a different firmware version, the screenshots and instructions might not match exactly. Contact support@ncf.ca if you need assistance.

Factory Settings:If you pick up a modem from the NCF office, it should already be configured for your account. These instructions are for configuring the modem from elsewhere or after it is been reset to factory settings. If the modem is not new, we recommend resetting it by holding down the reset button with a paper clip for about 10 seconds.

We recommend these settings for most NCF members. To learn more about what the settings do and more advanced settings, consult the manual.

Configuration

If you pick up a modem from the NCF office, it should already be configured for your account. You can follow our instructions to configure the modem yourself, or contact support@ncf.ca if you would like to bring your modem to our office to be configured.