Shipping Details

Ships to: worldwide.

We currently ship to all 50 U.S. states, Canada, and other international locations. For U.S. orders, we currently ship via the United States Postal Service (USPS) for orders containing 5 books or less. Orders of 5 or more books are shipped via United Parcel Service (UPS). Orders can only be shipped to a U.S. PO box delivery via USPS to PO boxes. All other orders require a physical address for delivery. All shipments to Canada or international locations are currently shipped by UPS.

We also offer expedited shipping options, and orders will be shipped by your selected method of choice.

How will my order be processed?

After you place your order, you will receive an order confirmation email from [email protected] If your email does not arrive, please check your spam folder and be sure to add our email address to your address book.

Please note that all charges on your account for Simple Truths will appear as Sourcebooks, Inc.

Please review your order immediately. If any changes are needed please contact us as soon as possible. We cannot make changes to your order once you have received your Shipping Confirmation email. For faster response, please call customer care at 630.946.1460.

When your order has been processed for shipment, your will receive a Shipping Confirmation email that will include tracking information. This email informs you that your order has been processed and will ship within 24 hours.

Quantity Discounts

2-10

11-25

26-100

101+

Price Per Unit

$14.00

$13.00

$12.00

$11.00

Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

Contact us for special corporate discounts at 1-800-900-3427 ext. 247 or by email.

product description

At 211º, water is hot. At 212º, it boils. And with boiling water comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. The one extra degree of effort, in business and life, can separate the good from the great.

In 212º Service, Mac Anderson covers the ten rules for creating a top notch service culture that any type and any size business can employ to take their service culture to the extra degree. Written with real life examples, this book will have your team excited and coming up with their own ideas to make your service culture the best it can be. This is a great way to kick off your meeting or new hire training followed by each employee reading and discussing this engaging book.

Are you using 212º Service as part of your next training event or team meeting? Our free leader’s discussion guide is the perfect companion to the book and movie, and will help you get the most of your event. Included are discussion points and questions that will help your team focus on:

Creating a common definition of 212º Service and a great service culture

Understanding key concepts such as becoming a servant leader

Defining a company vision that will engage the hearts and minds to deliver exceptional service

About Author

MAC ANDERSON is the founder of Simple Truths and Successories, Inc., the leader in designing and marketing products for motivation and recognition. These companies, however, are not the first success stories for Mac. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads.

His accomplishments in these unrelated industries provide some insight into his passion and leadership skills. He also brings the same passion to his speaking where he speaks to many corporate audiences on a variety of topics, including leadership, motivation, and team building. Mac has authored or co-authored twenty-two books that have sold over three million copies. His titles include: Change is Good…You Go First, Charging the Human Battery, Customer Love, Finding Joy, Habits Die Hard, Leadership Quotes, Learning to Dance in the Rain, 212º: The Extra Degree, 212º Service, 212º Leadership, Motivational Quotes, One Choice, The Best of Success, The Nature of Success, The Power of Attitude, The Power of Kindness, The Essence of Leadership, The Road to Happiness, The Dash, Things That Grab Your Heart and Won’t Let Go, To a Child, Love is Spelled T-I-M-E, You Can’t Send a Duck to Eagle School, What’s the Big Idea?

*Free standard ground shipping on U.S. orders of $50 or more and Canadian orders of $99 or more. View our Shipping Policy.

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