Recent answers to Tried everything to remove Claro-Search! It keeps returning when restarting browser! What do i do? help!https://support.mozilla.org/en-US/questions/9449302013-01-16T07:57:32-08:00The fastest way I could find is to manually edit the registry key.
On the Windows start button, se2013-01-16T07:57:32-08:00neiljadmanhttps://support.mozilla.org/en-US/questions/944930#answer-398458

The fastest way I could find is to manually edit the registry key.

On the Windows start button, search programs and files for"regedit" and open it

Under "edit" select find and in the dialogue box that opens type "claro" and click find next

regedit will now find the firstregistry key the contains the letter sequence "claro" - do check that the sequence is not just some small part of a longer word but I found 5 or 6 entries related to ClaroLTD...delete the entry and confirm

Hit F3 and regedit will find the next entry - repeat until all claro entries have been deleted.

close regedit

Normal service should resume...

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state whil2013-01-10T11:20:26-08:00Tylerdownerhttps://support.mozilla.org/en-US/questions/944930#answer-395851

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

Go to Firefox &amp;gt; Help &amp;gt; Troubleshooting Information.

Click the "Reset Firefox" button.

Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.