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Why do companies need to communicate with the customers through the social networks and by e-mail?

INSTANT RESPONSE FROM THE BUYERS OF GOODS AND SERVICES

You can very quickly get the feedback from the buyers of your goods and services. This is a huge advantage of the social networks in comparison with television, radio, outdoor advertising and the stores attending.

BRAND AWARENESS AND THE CUSTOMERS’ LOYALTY

If the consumers can see the competent interaction with the audience and rapid response to requests, they begin to respect the company. And their respect positively affects the image and sales level.

THE ABILITY TO TURN THE CUSTOMERS’ NEGATIVE INTO POSITIVE

Even the dissatisfied customers can become satisfied if you act correctly. Entrust the interaction with your audience to professionals and increase the number of positively minded customers.

Why is the interaction in social networks

beneficial to the consumer?

01.

CONVENIENCE

The client will always be able to address all his questions to the employees of the company with no long waiting for the answer (in comparison with the call, the company’s office attendance or the website application) and from any device with the Internet access.

02.

ATTENTION FROM THE COMPANY

The problem, voiced in the social networks, as a rule, is solved more quickly, and the client sees that the company is active and ready for the productive interaction.

Hundreds of people read the answers in the social networks and the qualitative and thoughtful handling of every reference and mention of the company in this case is very important!

We know how to do it right!

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OUR TASK

– is to give the most rapid, competent and complete answers to the clients' questions.

The buyers find it convenient to learn the information in the social networks and at the same time not to wait for an answer, and our goal is to provide them with this opportunity on behalf of your company. As a rule, people monitor the way we handle the appeals - they see that someone has asked a question and want to know what answer will be given to it.

BUSINESS HOURS

We offer the support to your customers from 10:00 AM till 10:00 PM without any breaks and days off.

Convenient browsing of the company’s website

We will organize a simple navigation to your site. Customers will easily and conveniently order the service, make a purchase, send a request, receive an answer. We value the time - yours and your customers.

LOYALTY AND POSITIVE

Secrets of psychology and the professionals’ competence are the basics for solving the complex and conflict situations. We can not only successfully solve them, but we are able to prevent them, keeping a high level of loyalty and trust to your company.

FEEDBACK AND INTEGRATION OF RESPONSIBLE DEPARTMENTS

We will organize the system of distribution and setting tasks for the departments and specialists responsible for resolving the client's issue. The system of the intermediate and final control over the quantity and quality of the answers allows you not only to provide 100% feedback, but also to control the quality of responses.

100% RESPONSE

Management Information Sistem - this is a clear time management, the structure of answers, priority and sequence of the inquiries’ processing, integrated channels of information searching, professionalism of the staff. The client will receive an answer to any question in the shortest possible time.

THE MAIN – IS A RESULT

All the clients’ applications will be solved at 100%. We use the maximum of resources to find the answer to the any question. And we ensure that the solution is simple, understandable, accessible and fast for the client.

THE SPEED OF THE RESPONSE

During the business hours, your client will receive a response within one hour, and he will be notified that his question is taken into account in case if some more additional time is needed to respond to the enquiry.

Which social networks are we working with?

In addition, we work with any e-mail services and conduct the mass emailing

Structural analytics of mentions, responses and comments about the company, timely updating of the information, emotional reconfiguration. Our professionals form a stable image of trust in your company and keep it at a decent level.

How do we build the relationship between your company and the customers?

We conduct a full check of communities in the social networks

We check all the information in the groups, edit the data, and monitor what the customers write about the products.

1

Communicate with your customers

We answer your customers’ questions, inform them about the promotions and offers, get the feedback on your products and services.

2

We form the newsworthy events

We form interesting, useful, bright newsworthy events. Posts and discussions, surveys and games, rallies and quotes, links and descriptions, interviews and congratulations, meetings and competitions. We are always close to your customers. We create a space of communication in which you want to be an active participant. And loyal customers are the basis of successful business.

3

Control the response to enquiries

We check all the incoming requests and responses to them, if, in the course of the audit, we find any messages and comments without an answer, we pass on this information to your company specialists and monitor the response to the incoming question.

4

Organize a competent and effective interaction with your audience right now!

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15 minutes!

01

CONSULTATIONS ON THE CHOICE OF YOUR COMPANY’S PRODUCTS

If the client cannot choose what he needs, we will help him! We will tell him about the advantages of a particular product, will find an individual approach and will help to choose a product suitable for the customer’s requirements. Our task is to make the client regular!

What issues can be solved with the help of

the social networks and E-Mail?

03

ADVICE ON ALL THE PROMOTIONS AND SALES

We will not only distribute the information about the Company's promotions and sales, but we will also answer all the questions related to these issues.

04

THE ASSISTANCE ON EXECUTION OF ORDERS

The customer has made a choice, now it is necessary to make an order. We will help him with this. We will tell him about the correct sequence of actions and will assist in case of difficulties.

05

ISSUES RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES

In the terms of this point, we give to the clients all the necessary instructions and provide general information about the goods, and work with the matters of the goods’ return or exchange (if necessary).

02

CONSULTATIONS ON YOUR BONUS PROGRAM

Does your company have a bonus program? We will advise your customers on the terms of its use, the number of the accumulated points and their life terms and so on.

We also monitor the behavior of the social network members

– remove the spam, links to the other stores, other data that may contain various violations (music, video, photos), the messages with profanity and conduct the preventive work with the rules’ violators.