Healthcare

Healthcare providers must keep looking for new ways to help patients better manage their health and empower staff. To meet these goals, providers need to optimize the data exchange between multiple systems such as EHR (Electronic Health Record) and contact center platforms.

Dental professionals, like my dentist, recommend teeth cleaning every six months. I like to stay on top of it. I know that if I don’t schedule my next appointment while I’m there, I’ll likely forget to call or put off scheduling my next appointment. The …

As healthcare providers shift to a “value not volume” patient-centric coordination of care model they are confronting an increasing number of challenges. Empowering patients to take control of their health while engaging family members and caretakers requires a modern approach. In fact, a 2015 study …

Many healthcare organizations are dependent on their external referring providers to deliver a steady stream of new patients. External referring providers can have a tremendous impact on generating revenue – however, these providers have specific expectations that may not be realistic for the receiving organization. …

Many hospitals are shifting their methods of coordination care; They are transitioning from specialized pods by office to centralized access centers. The rules for running a doctor’s office don’t always apply to a centralized access center. There are basic guidelines and etiquette that should be …

One of the biggest challenges for medical providers is helping patients manage and take control of their health once they head home. Through mobile and self-service apps patients are able to remotely monitor their health, have real-time access to their health records and virtually communicate …

Healthcare organizations are now moving toward offering bundled services in an effort to provide patients with a holistic approach to healing. Multiple medical specialties are often called upon to treat patients with both complex and common illnesses. For example, a patient may be in need …

For patients, calling a large hospital system can be difficult and overwhelming. Patients are not aware of the many different channels that a hospital may have and they do not always know the best number to call to reach the department or the provider that …