Illustrator CC crashes at launch

Issue | Illustrator CC crashes at launch

Users have reported that Illustrator crashes during or after launch. Specifically, using an input device (for example, a mouse, stylus, tablet device, or others) soon after you start Illustrator CC causes the application to crash immediately.

Cause | Outdated device drivers

This error occurs due to outdated Wacom device drivers on your computer. Updating the drivers (or uninstalling old or unused device drivers) fixes this issue. This issue can occur even if you do not have any Wacom device currently attached to your computer.

Solution 1: Update Wacom device drivers

Uninstall your current Wacom device drivers. See your Wacom product documentation, for information on how to uninstall the device drivers.

(Recommended for Mac users) If available on your computer, delete the file WacomMultiTouch.framework. To check for and delete the file: