Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

MAD

DFW

Excellent 10.0

Cons:
Delayed 2 hours

PHL

PHX

Okay 4.0

Pros:
First class meal (lasagna) was quite good.

Cons:
Flight was two hours late due to snow and deicing.

FRA

DFW

Good 6.0

Pros:
Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

SFO

DEN

Good 7.0

Pros:
Smooth flight all the way through

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

Cons:
The beginning was a bit confusing when I needed to use JetBlue because I had to go to the help desk to figure out why they wouldn’t issue all of my boarding passes at JFK and the line took an hour just for them to tell me to get my boarding pass at LAX. Other than that it was a great flight!

JFK

SFO

Okay 4.6

Pros:
The delays were understandable as it was a snow storm. The crew was great.

Cons:
My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked.

ORD

BOS

Excellent 9.3

Cons:
The cabin crew was a little lacking and the captain did not mentioned that we had landed almost a full hour later than scheduled.

Pros:
Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me

Cons:
The special meal I requested was not available

DCA

IND

Good 7.6

Pros:
Crew had great personalities

Cons:
Late to leave and arrive

FCO

PHL

Good 6.3

Pros:
Food was surprisingly pretty good. Good entertainment options.

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

Pros:
The flight crew was great, and the Pilot kept us informed about the weather patterns and eta.

IAH

STL

Excellent 9.6

Pros:
The flight departed early and arrived early, good flight attendant service

Cons:
Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane

IAH

CLT

Mediocre 2.0

Cons:
They skipped me for drinks

ORD

BOS

Excellent 9.3

Pros:
On time

SFO

DEN

Good 7.0

Pros:
Smooth flight all the way through

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

Cons:
I missed having the navigation map when traveling such a long distance.

IAH

CLT

Mediocre 2.0

Cons:
They skipped me for drinks

IAD

DEN

Good 6.3

Pros:
Crew was pleasant and did their job well

Cons:
The de-ice took way to log and not enough leg room

ORD

CMH

Good 6.8

Pros:
This was my first experience flying United. The staff and pilot were friendly even though everyone seemed grumpy and tired. There was a poor baby that cried almost the whole flight-I get it, I was tired and wanted to cry too...ha! They handled everyone with patience and a smile.

Cons:
When we landed in Columbus we were stuck on the plane for almost a half hour because there were issues with the walking bridge. This was annoying.

Cons:
AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave.
This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day.
Customer service representatives were unhelpful and supervisor was rude.
As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again.

FCO

PHL

Good 6.3

Pros:
Food was surprisingly pretty good. Good entertainment options.

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

PHL

ATL

Okay 5.0

Pros:
I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight.

Cons:
The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight.

Pros:
Good pilot/ crew to passenger interection.
Great movie and entertainment selections.

Cons:
Turbulence but airline / pilot can't control that.

MIA

SJU

Mediocre 2.0

Pros:
None

Cons:
Long delay

ORD

MSP

Mediocre 2.0

Cons:
I will never, ever book with Kayak again

FCO

PHL

Good 6.3

Pros:
Food was surprisingly pretty good. Good entertainment options.

Cons:
The 3 1/2 hour delay was the worst - missed our connecting flight because of it, which is pretty bad when you're supposed to have a 3 1/2 hour layover. Then the flight they put us on was 3 1/2 hours late. We got home at 7 am instead of midnight. Spent 45 minutes sitting on the runway in Philadelphia because another plane was at our gate so we had to wait for them to take off, not just leave the gate. Flight attendants were efficient but not at all friendly - not a smile among them.

MIA

PHL

Okay 4.8

Cons:
AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave.
This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day.
Customer service representatives were unhelpful and supervisor was rude.
As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again.

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

FRA

IAD

Good 6.0

Pros:
I like flying Lufthansa for entire trip then changing to united airlines

Cons:
Particular everything the airline

IAD

DEN

Good 6.3

Pros:
Crew was pleasant and did their job well

Cons:
The de-ice took way to log and not enough leg room

IAH

CLT

Mediocre 2.0

Cons:
They skipped me for drinks

VIE

IAD

Excellent 8.0

Cons:
I missed having the navigation map when traveling such a long distance.

Cons:
The beginning was a bit confusing when I needed to use JetBlue because I had to go to the help desk to figure out why they wouldn’t issue all of my boarding passes at JFK and the line took an hour just for them to tell me to get my boarding pass at LAX. Other than that it was a great flight!

Cons:
AA flight into Miami delayed due to late arrival of aircraft, followed by significant delay on the tarmac waiting for another plane to leave.
This then delayed getting bags that required rechecking. At the AA booth, even though I was 42 minutes before the flight, they would not let me check my bags (not 45 minutes before) requiring me to stay in Miami overnight before booking me on a standby flight the next day.
Customer service representatives were unhelpful and supervisor was rude.
As someone who travels a lot, this was the worst service I have ever received from an airline (which says quite a bit). Will rethink ever booking a trip on American again.

Cons:
They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff

MSP

SFO

Excellent 10.0

Pros:
Having three seats.

Cons:
I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours.

LIT

ATL

Excellent 10.0

Pros:
First time flying into Daytona and it was super easy.

Cons:
Nothing

ATL

ORF

Excellent 10.0

Pros:
Quick flight

Cons:
Not much space for Carry ons. Much smaller than most aircrafts

ICT

ATL

Excellent 10.0

Pros:
I liked that military boarded first.

Cons:
I think disabled US Veterans should board with active duty and retired military

Cons:
Departure was delayed, then it made an unscheduled stop in Jamaica for refueling! A 3 hour flight ended up taking 7 hours. On top of that the plane did not have a way to recharge a cell phone. The entertainment choices as well as the tv screen were poor and then there was no way to turn off the screen.

JFK

SFO

Okay 4.6

Pros:
The delays were understandable as it was a snow storm. The crew was great.

Cons:
My entertainment system was broken, and on a coast to coast flight in the middle of the night where sleeping is impossible, that really sucked.

Pros:
Great classical music selection, great entertainment program. Unfortunately, not working for all, system was re booted but didn't work for all but for me

Cons:
The special meal I requested was not available

PHL

ATL

Okay 5.0

Pros:
I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight.

Cons:
The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight.

Pros:
I like flying Lufthansa for entire trip then changing to united airlines

Cons:
Particular everything the airline

IAH

STL

Excellent 9.6

Pros:
The flight departed early and arrived early, good flight attendant service

Cons:
Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane

IAD

DEN

Good 6.3

Pros:
Crew was pleasant and did their job well

Cons:
The de-ice took way to log and not enough leg room

SFO

DEN

Good 7.0

Pros:
Smooth flight all the way through

Cons:
United didn't have their act together in Denver. Waiting on the tarmac for the gate to be disoccupied, 40 minutes and counting. When the entire terminal B is United, you'd think they'd have an open gate that can be used for a 757...

VIE

IAD

Excellent 8.0

Cons:
I missed having the navigation map when traveling such a long distance.

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