27-inch Core i7 iMacs DOA for many

Last month’s announcement of the gorgeous new 27 inch iMac set a lot of people slavering, including me. While the iMac line has tended to be a bit wimpy on specs, the 27-inch iMac, especially when paired with the upper end Intel Core i7 processor, was a behemoth: buying one was like purchasing a competitively priced top-of-the-line PC and getting the OS X operating system and a gorgeous 27-inch display included in the bargain for free.

Now the Core i7 27-inch iMacs are starting to ship, and while many customers are finding the reality of owning one just as satisfying as their consumer fantasy led them to hope, some customers are facing a nightmare instead: 27-inch Core i7 iMacs turning up completely broken.

According to a score of threads on the official Apple support forums, users are receiving their Core i7 iMacs in a broken state. A common problem is that the machine refuses to power on entirely, while others are complaining that, once they crack open the box, their iMac’s display has cracked in transit.

The glass cracking issue doesn’t seem to just effect people who have their iMacs delivered by UPS: it’s happening even to customers who pick up their machine in-store. It seems the problem really rests with a failure on Apple’s part to sufficiently pack the box with protective material.

Apple is, of course, replacing the broken machines, but because each Core i7 iMac is built to order, afflicted customers have a long and angry wait ahead of them.

Speak Your Mind

Rob

You do know that a) DOA stands for “Dead on Arrival”, so “DOA on arrival” is redundant and b) as high tech as Apple is, the iMacs aren’t “beamed” into stores or homes. There’s a shipping company somewhere along the way. Given my experiences with UPS and FedEx, I wouldn’t be surprised if more of the blame fell on them than the packaging. That’s why I always use those shock sensors on anything I send of any value – unlike a fragile sticker it actually lets you know if the box has been mishandled/dropped, even if the exterior packaging seems fine.

http://www.erichallett.com Eric

Sorry Rob, I missed it. Where does the article say, “DOA on arrival”?

A Brit

Rob also stated is that the products are faulty when collected from Apple, so no other company is involved.