Switching to Virgin Media

We’ve supercharged your broadband yet again

See what you can do with our supercharged network

This is no ordinary family. Oh, no. This is a Virgin Media family. In their home everyone has the power to enjoy what they love. Take a look around and we'll show you some of the incredible things you can do with our network.

Click one of the red buttons to start exploring the power of our network.

You're downstairs

Want to know what fantastic things you can do with your devices when you connect them to our supercharged network? Click on a room and see for yourself.

Our fastest ever WiFi with the new Super Hub

The whole family can do what they want online. Connect lots of different devices at once, stream music or video and download large files quickly. It’s a breeze for our Super Hub. And with amazing WiFi coverage, you don’t all have to crowd round it to get a great signal. Domestic bliss.

An even better way to watch Netflix

Did you know you can watch Netflix on your TiVo® box? Cool, huh? So you can stream hundreds of movies and TV shows straight to your telly. And if you search for something with your TiVo® remote, your Netflix library will be searched, too. So you’re never short of something to watch.

Go surfing from your sofa

Our TiVo® box has lots of cool in-built apps. Get onto your favourite social networks, watch YouTube clips or listen to your favourite Spotify playlists. And because TiVo® has its very own internet connection, you can stream your movies in crystal clear HD without slowing down any other devices on your network.

The beat goes on (and on)

Calling all air guitarists. With our superfast WiFi, your home becomes your very own concert hall. Stream your playlists from your smartphone, tablet, laptop or computer to your music system and rock the night away.

Take on each other – or the whole world

Our broadband has enough firepower for even the most hardcore gamers. You’ll enjoy super smooth game play even when your whole family is online. So whether you’re playing your mate down the road or someone in Brazil, the fun never stops.

No more fighting over the remote

Download the TV Anywhere app to your smartphone or tablet and you can watch up to 90 live channels (including BT Sport if you have our TV XL package) anywhere in the UK with WiFi. So while one of you watches the telly, the other can watch TV on your tablet or laptop.

Living Room

Bring the office to you

That pile of work won’t feel so daunting when your toes are curled up in your slippers. With our network you can access and download files immediately, even when you’re nowhere near them. (No wonder we won Best Broadband Provider, Fastest Home Broadband, Best WiFi Service and Best Broadband Innovation at the uSwitch Broadband Awards.)

Study

Cook up a storm

Looking for a little inspiration in the kitchen? When you’re connected to our supercharged network you’ll spend more time preparing a feast and less time waiting for that ‘how to stuff a chicken’ video to load.

Have a dinner dance

Do you love rocking out to the radio while you cook? With our network, you can stream your favourite radio stations and still have enough bandwidth to post those important pictures of your culinary masterpieces on Instagram with your smartphone or tablet.

Get smart with your smartphone

Surf the web, stream music, check your bank balance or find the perfect recipe. There’s very little your smartphone can’t do when you connect it to our network, even if you’re using lots of other devices online at the same time. And if you like watching videos or streaming music, you’ll enjoy super smooth streaming.

Kitchen

You're upstairs

Our network is so powerful that the whole gang can enjoy being online at the same time. To see how, click one of the rooms.

Catch up with Corrie while the kids watch cartoons

So the kids have taken over the telly? Let them. Put your feet up with your tablet and your choice of on demand TV instead. Our network is built for smooth streaming – so there are never any distractions from me-time.

Finish the film in bed

It’s late and you should really hit the hay, but if you go to bed now how will you know what happens in the finale? With Virgin Media’s multi-room streaming, you can press pause on your TiVo® box downstairs and carry on watching on your TiVo® box upstairs. So the only way you’ll miss the ending is if you fall asleep.

Master Bedroom

Be the first to get new games and updates

So the game of the year has just been released and you can’t wait to give it a go. When connected to our network, you can download it to your console in minutes. Just spare a thought for your mates with regular broadband who are left staring at that frustrating download bar.

Connect the kids

Children love exploring, chatting and learning online (and, let’s be honest, playing the odd game, too). And it seems the older they get, the more bandwidth they crave. But because we’re always looking to make our broadband even faster, it’ll be ready for whatever they can throw at it.

Protection for your family

There’s peace of mind for the whole family with Virgin Media broadband. We’ll help protect you from net nasties like malware and phishing sites. And with the latest parental controls, we’ll help you stop your kids seeing anything unsuitable. You can even block sites at a certain time of day if you like – so they stay focused on homework… and not Facebook.

Kids Bedroom

You're outside

And you’re still connected! Click the garden to find out how our network keeps your broadband speeds super fast inside and out.

A breath of fresh air

Our new Super Hub is one flash bit of kit. It’s our fastest and most powerful yet and it’s perfect for using loads of mobile devices at once. It has an extra wireless antenna to boost its range, so you can stream the big match to your tablet with our TV Anywhere app while getting some fresh air.

Superfast cables for supercharged everything

Our broadband doesn’t slow down the further you are from your telephone exchange. That’s because we use fibre optic cables to the street cabinets (those big green boxes you see on the pavement) and coax cables to our customers’ homes – and we’re the only broadband provider that does so. Also, because our cables are rubberised, your signal is less likely to be affected by the weather – unlike copper.

Explore our interactive home

Click the image to start exploring.

Choose a room within our supercharged home

Click a room to explore it in more detail and we’ll show you all the cool things you can do when you’re powered by our network.

See what you can do in a supercharged home

Take a look around and click on the circle icons next to any device you like. Then watch them come alive when they’re connected to our powerful network.

Explore the connected home:

Are you an existing Virgin Media customer?

Get supercharged Virgin Broadband

The legal stuff

Service availability: SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to survey, capacity and credit check, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. Installation: Installation charges apply (starting from £49.95 for standard install).Payment: Offers require you to pay by Direct Debit and use eBilling. If you prefer not to pay by Direct Debit, you will incur a monthly payment handling fee of up to £5, made payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Payment may be required in advance. Your first bill includes the charge for the month you join (from the day you join), plus one month in advance. All prices include VAT. Calls may be monitored. Further terms and conditions apply. See sections below for more Legal Stuff.Mobile SIM: View terms and conditions
*Please note standard charges apply, please check with your network operator for rates.

Money back guarantee: Available to new customers and existing customers taking a new service. Call us within 28 days of activation for a refund of your first month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights are not affected.*Equipment, free servicing and repairs: Equipment remains property of Virgin Media. Free servicing and repairs exclude mistreatment/misuse.
^Servicing and repairs included for the whole time you're with us: Equipment remains property of Virgin Media. Sky customers own their own boxes. We rent our VHD and TiVo® boxes to you completely free. That’s why we can offer you free servicing and repairs (excluding misuse mistreatment) for as long as you’re a customer, not just your 1st 12 months.Phone line rental: Line rental is currently £16.99 a monthLine Rental Saver: £164 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers, The Biz, The Biz Plus or Home Phone Talk plan offers. If you cancel Line Rental Saver within seven working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £16.99 a month).Big bundles: Separate contracts and terms and conditions apply to your cable and mobile services. You will receive separate bills for your cable and mobile services. £5 or £8 SIMO only available with Big Bundles. One per household. If you cancel any service within your Big Bundle you will lose the discount applicable to your SIM tariff. Downgrading a service in your Bundle will result in you losing the discount applicable for that Bundle.Sky vs Virgin Media comparison: Based on taking Virgin Media's Big Kahuna bundle (includes TV XL and Broadband XL with Phone M – weekend calls) vs Sky’s Entertainment Extra+ package with the shown add-ons on a 12-month minimum term. Some Virgin Media promotional offers attract an 18-month minimum term contract. Sky Atlantic, Sky 3D or America HD not included with Virgin Media. Sky package also includes Sky Go Extra and Sky WiFi services at no extra charge. Both packages show standard pricing as at 27th May and exclude any promotional discounts. Refer a Friend: To receive the Refer a Friend credit, you must be an existing Virgin Media Cable customer (offer not available to Virgin Mobile or National Customers) and your friend must not have been an existing customer for at least 6 months. TV: Number of channels dependent on the bundle taken. Premium channels and package upgrades must be kept for at least 30 days. Channels may be subject to change, regional variations. Channel line-ups are subject to change. Netflix subscription required to watch content on Netflix. Maximum of 25 Refer a Friend referrals per calendar month. A referral via our online Refer a Friend site will only qualify for the offer if your friend signs up when contacted by our Refer a Friend team. If your friend calls in via the dedicated number on this insert they must be able to provide the information requested (the referrer’s customer account number and post code) in order for both you and your friend to be eligible for the Refer a Friend offer. Credits are applied to both accounts after any money back guarantee period has passed and the friend pays their first bill. Cannot be used in connection with any other offer. Standard network charge applies for texts to 80011. Further Legal Stuff applies. Go to virginmedia.com.

Hottest Ever Sale: New customers only. 18-month contract applies. Discount is from £10.01 off TV XL bundle price a month, for 12 months – standard pricing applies after 12 months. Virgin Phone line for £16.99 a month required. We reserve the right to withdraw this discount at any time. £49.95 set-up fee applies. Offer available until 28th June 2015. Prices are subject to change. Discount cannot be used in conjunction with any other discount unless stated by Virgin Media. Standard pricing applies to upgrades. Virgin Media reserves the right to withdraw or amend the discount if you change any part of your discount package. Mid-contract cancellation will lead to an early disconnection fee. Free set-up online: 18-month minimum term contract applies. Offer available to new customers taking broadband up to 50Mb, up to 100Mb or up to 152Mb with a phone line; or broadband up to 50Mb, up to 100Mb or up to 152Mb and TV M, M+, L or XL with a Virgin Phone line. £49.95 set-up fee applies to broadband, TV, phone and mobile SIM when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.

Premium channels: Premium channels and package upgrades must be kept for at least 30 days. You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports News HQ HD not yet available on Virgin Media. Sky Movies Premiere +1 not available in HD.
ᴥ Sky premium HD channels: Sky premium HD channels £7 per month when subscribing to Sky premium SD channels..
þSky Movies On Demand: Over 1000 movies on demand are available to Virgin Media customers from the 6th March 2015.TV channels: Channel line-ups are subject to change. Channels may be subject to change, including regional variations. TV packs currently exclude some teletext services. ITV HD is subject to regional variation. ITV HD is not available where STV HD or UTV HD is available. HD: HD TV set required and V HD/TiVo box connected with HDMI cables required for HD channels. V HD Box may differ from that shown.Catch Up TV: Catch Up TV content available for seven days after broadcast. Catch Up TV is Virgin Media’s pick of the week’s TV.¥Watching on your mobile: Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Selected programmes may not be available to view. Virgin TV Anywhere app: Only available to TiVo customers with compatible device (currently iOS devices and selected Android™ mobiles and tablets only). Sky Sports & Sky Movies: Only available via the Sky Movies and Sky Sports apps (iOS only) or websites to customers who subscribe to these channels.Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Live streaming and On Demand available in the UK with broadband or Wi-Fi internet access only. Access via PC, Mac or TV Anywhere App (TiVo customers only). TiVo tools for TiVo customers only. Minimum 800Kbps recommended per device accessing the service concurrently. UK only. Maximum of 2 devices. Selected content may not be available to view. Virgin TV Anywhere App: Only available to TiVo customers with compatible device (currently available on iPad, iPhone, iPod touch, and selected Android™ mobiles and tablets only). End User Licence Agreement applies. Visit virginmedia.com for full terms and conditions.Sky Movies & Sky Sports website and apps: Only available via the Sky Movies and Sky Sports apps or websites to customers who subscribe to these channels. Sky Movies app only available on iOS 6 and above, and Android 4.x. Sky Sports app only available on iOS 6 and above. Separate End User Licence Agreements and terms and conditions apply to the Sky Movies and Sky Sports apps and websites'. UK only. Maximum of 2 devices. Selected content may not be available to view.On the go – Virgin TV Anywhere, Sky Movies & Sky Sports: UK only. Maximum 2 devices. Selected content may not be available to view. Virgin TV Anywhere: Content available to view depends on TV package. Not all channels from relevant pack available. Live streaming and On Demand available in the UK with broadband or WiFi internet access only. Access via PC, Mac or TV Anywhere App (TiVo customers only). TiVo tools for TiVo customers only. Minimum 800Kbps recommended per device accessing the service concurrently. Multi-room: Not all channels are available with multi-room streaming. See list of channels available.∞ Multi-room streaming: If you are using Powerline, subject to your household electrics supporting the required network speed. Multi-room streaming is only available on selected channels. View full channel list.TV On Demand: Once purchased, all chargeable On Demand content must be viewed within 48 hours. Sky Anytime and TV On Demand content you receive depends on which TV package you take.Movies On Demand: FilmFlexOn Demand movies are pay by title. Music On Demand: Music On Demand is included with TV size: XL or pay per video with TV sizes: M+ and L.Sky Sports HD & Sky Movies HD: You must subscribe to Sky Sports and/or Sky Movies in SD to take these channels in HD. Sky Sports 3 HD and Sky Sports 4 HD are not included. Sky Movies Premiere +1 not available in HD. It's £7 a month for Sky Sports and Sky Movies in HD.Sky Sports: The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved.3D On Demand: A 3D TV, a V HD Box, an HDMI cable and 3D glasses that are compatible with the TV are required to view content in 3D.TiVo: The monthly TiVo charge is £5 per TiVo box (on top of your M+, L or TV XL package). Content available to view depends on your TV package. TiVo box remains property of Virgin Media. Information about your TiVo use: By having the and/or using the TiVo service you give us your consent to use your viewing information to personalise your TiVo experience (in addition to the other purposes set out in our privacy policy). We may share this information with third parties in an aggregated form. This will not personally identify you. This aggregated data may be used by those third parties for marketing purposes. TiVo, WishList and the Thumbs Up logo and the Thumbs Down logo are trademarks or registered trademarks of TiVo Inc. and its subsidiaries worldwide.TiVo features: Record three shows and watch a fourth you recorded earlier. Music on Demand is not discoverable by the search function.New customers: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.

Speed: Speeds referred to are download speeds. Minimum computer requirements apply. Speed of internet connection assumes components working at optimum speed and capacity. Range of wireless equipment can vary according to your home environment.Super Hub: Available to new customers taking our broadband services (subject to status and credit checks). Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Equipment remains property of Virgin Media.Super Hub test: Based on independent research (Farncombe), Virgin Media’s new Super Hub outperformed competitors on speed over a variety of ranges. The new Super Hub was benchmarked against competitor hubs from TalkTalk, EE, Sky and BT. See www.virginmedia.com/superhubtests for details.Downloading: Copyright owner's permission may be required for the downloading of music. ‡Up to 50Mb: On average 5x faster than Regular Broadband: "Regular Broadband": (ADSL2+ over 10Mb, excludes fibre products) average speed of 9Mb. Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 tests. Virgin Media peak average speed of 49.4Mb (as at September 2014). See virginmedia.com/ourspeeds for details. 4x faster, Virgin Media vs Sky & BT’s regular broadband: ADSL2+ peak average speed of 10.1Mb (BT) and 9.7Mb (Sky). Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 tests. Virgin Media peak average speed of 49.4Mb (as at September 2014). See virginmedia.com/ourspeeds for details.~ Up to 100Mb : On average 9x faster than Regular Broadband: "Regular Broadband": (ADSL2+ over 10Mb, excludes fibre products) average speed of 9Mb. Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 tests. Virgin Media peak average speed of 88.39Mb (as at September 2014). See virginmedia.com/ourspeeds for details. 8x faster, Virgin Media vs Sky & BT’s regular broadband: ADSL2+ peak average speed of 10.1Mb (BT) and 9.7Mb (Sky). Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 tests. Virgin Media peak average speed of 88.39Mb (as at September 2014). See virginmedia.com/ourspeeds for details.º Up to 152Mb: On average 12x faster than Regular Broadband: "Regular Broadband”: (ADSL2+ over 10Mb, excludes fibre products) average speed of 9Mb. Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 tests. Virgin Media peak average speed of 115.91Mb(as at September 2014). See virginmedia.com/ourspeeds for details. 11x faster, Virgin Media vs Sky & BT’s regular broadband: ADSL2+ peak average speed of 10.1Mb (BT) and 9.7Mb (Sky). Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 tests. Virgin Media peak average speed of 115.91Mb (as at September 2014). See virginmedia.com/ourspeeds for details.†Average broadband speed data: All average download speed data comes from Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 test results. These ranges reflect the speeds that would be achieved 95 times out of 100 if the exercise was repeated with different panellists. If the range of two operators overlap, then these operators offer comparable performance. They are not a description of the range of speeds actually measured. Speeds tested over a 24 hour period through a wired connection for one PC. Customers may experience slower speeds when multiple devices are connected and using broadband wirelessly. #UK's fastest broadband: Fastest download speeds widely available in the UK to consumers according to 2014 Ofcom report. Ofcom’s review of UK broadband speeds published in October 2014, based on Ofcom May 2014 test results. Virgin Media vs major UK ISPs (average download speeds).Digital Home Support: For service Terms and Conditions visit virginmedia.com/dhs.Metro WiFi: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions.F-Secure SAFE: F-Secure SAFE not available on BlackBerry. iOS and Windows Phone compatibility coming soon.WiFi speeds: Customers may experience slower speeds when multiple devices are connected and using wireless broadband. Web Safe: Web Safe is currently available to all new Virgin Media broadband customers signing up from 27th February 2014. Web Safe will not be automatically be set to on. Users can choose and change their settings at any time in My Virgin Media. Once you interact with your settings via the My Virgin Media logged in overview page you will be automatically registered with Web Safe and subject to the global white list. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Virgin Media accepts no responsibility for personal online activity.Reliability: Broadband Genie Home Broadband Survey 2014 broadbandgenie.co.uk/broadband/survey
Service: Lowest relative complaint volumes compared to the other major fixed broadband providers. Ofcom’s Telecoms and Pay TV Complaints Q4 (October to December) 2013, published March 2014.
Customer Satisfaction: Highest relative score compared to other major ISPs. National Customer Satisfaction Index (NCSI-UK) Results, ISPs, Q1 2014.Cloud: Terms and conditions apply, go to virginmedia.com/vmcloudterms.
WiFi on the Tube: Activation required. WiFi services available in the station only. Use of WiFi is subject to Virgin Media’s terms and conditions

ˇCall costs: For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.Phone line rental: Line rental is currently £16.99 a month.Line Rental Saver: £164 for 12 months' Line Rental must be paid in advance by debit/credit card. Available to new and existing customers with a Virgin Media cable phone line. Call charges apply in accordance with your tariff. Not available with other line rental offers or Home Phone talk plan offers. If you cancel Line Rental Saver within seven working days of your order you will get a full refund of your advance payment to the debit or credit card you paid with. Otherwise the advance payment is non-refundable. After 12 months, you will automatically move to standard line rental charges (currently £16.99 a month).Talk Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callcosts.Talk Evenings & Weekends: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070) starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callcosts.Talk Unlimited: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers (not other numbers such as those beginning 084 and 070). Re-dial before 60 minutes to avoid call charges. Full details of call charges/connection fees at virginmedia.com/callcosts.Talk Unlimited Extra: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), 0845 and 0870 numbers (not other numbers such as those beginning 0844, 0871 and 070) and UK mobiles. Re-dial before 60 minutes to avoid call charges. Calls over 60 minutes will, however, be charged at standard rates, except for calls to mobiles which will be charged at 5p per minute. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. Full details of call charges/connection fees at virginmedia.com/callcosts.Calls to Virgin Mobile numbers: Unlimited calls to Virgin Mobile numbers in the UK are included if mobile numbers have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone talk plan. Re-dial before 60 minutes to avoid call charges. Zero-rated tariff: Zero-rated tariff applies to the first hour of direct-dialled calls to numbers beginning 01, 02, 03 and 0870 (not other numbers such as those beginning 084 and 070), starting within the relevant period. Inclusive calls to Virgin Mobile phones in the UK are included if mobile numbers called have been active in the previous 90 days (i.e. a chargeable call, text or data session has been made). Call categories are aligned with your home phone call plan. Re-dial before 60 minutes to avoid call charges. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc.Talk Anywhere: No charges are made for the first (200, 400 or 800) minutes of direct-dialled calls to UK landlines and mobiles, international landlines and mobiles, and 3rd party dial-up ISPs. Usage calculated to nearest second and accumulated over your monthly billing cycle. Standard rates and connection charges apply: (a) when monthly call usage limit has been reached; (b) at all times for all other chargeable calls. Unused minutes carry forward for one month only. You must keep your Talk Anywhere package for at least 30 days. Fair usage policy applies.Talk Mobile £2: Talk Mobile telephone tariffs apply for those customers paying the additional Talk Mobile £2 monthly subscription (please refer to the calling costs page for details). All calls are subject to a connection charge. Discounted and inclusive mobile calls are to all UK mobiles. This doesn’t include other services beginning with 07, such as Personal Numbering, Mobile WiFi or Paging services etc. You must keep your Talk Mobile package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. Talk International £2: Talk International £2 call charges apply for those customers paying the additional Talk International £2 monthly subscription (please refer to the calling costs page for details of subscription and call charges). Where there is no call charge specified the landline charge will apply. All calls are subject to a connection charge. You must keep your Talk International £2 package for at least 30 days. Further terms and conditions apply, see virginmedia.com for details. Free Calls to Virgin Media National Directory Enquires (118 180): Free Calls to Virgin Media National Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone and Virgin Mobile and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply. Number transfer: Number transfer subject to availability. Where you have requested to keep your existing phone number, if your number has not been ported over within 24 hours of the activation date, you might be entitled to compensation. To find out more, just get in touch with our team on 150 for free from your Virgin Media phone or 0345 454 1111 from another line. For details about how much it costs to call our team, view our calling costs page.∆Inclusive calls to landlines: Your inclusive landline calls are to UK numbers beginning 01, 02 and 03 and 0870. Last Number Recall: Where a charge applies for using 1471 the cost is 19.2 pence, plus the standard call connection and pence per minute rates. You will hear an announcement when you dial 1471 if this charge applies.Ring Back When Free: Dependent on area. Customers in some areas may incur a charge of 35p per use.Caller Display: Availability depends on area.Price disclaimer: Whilst every effort is taken to ensure that current prices are accurately reflected in all literature, including this website, occasionally discrepancies may occur. In the event of conflicting pricing information, the Virgin Phone PDF price guides take precedence.SmartCall: The SmartCall app is available to home phone cable customers only with a compatible talk plan. Not for commercial use. You can only register a maximum of two devices per account. Eligible devices apply - see website for details. WiFi connection required. Acceptable use policy applies. Call categories aligned to your talk plan. Inclusive outbound calls only - you cannot make chargeable calls outside of your talk plan. UK call times apply when using SmartCall abroad. SmartCall cannot be used to make calls to the Emergency services (999 and 112). Further legal stuff applies.