Planned maintenance

We aim to maintain our properties in good condition and ensure we comply with the Decent Homes Standard through programmes of planned maintenance. The planned works will commonly include one or more of the following:

Kitchen and/or bathroom modernisation

Replacement windows and doors

Upgrading of electrics

Boiler replacement

Re-roofing

Insulation works

We will:

Give you an indication of when survey work will be undertaken in your home in order to prepare planned works programmes.

Write to you giving the start date for works at your home at least two weeks before they start.

Allow us to come into your home each year for servicing gas heating appliances. We are required to do this by law and it is for your own safety. We may have to take legal action to gain access if you do not allow us to come in at a mutually acceptable time.

Be in when appointments are made or let us know in advance if your plans change, so that we can rearrange our visit.