Is there any progress to report on this problem? We have been experiencing it for month after month after month.

Yes, I am aware that you can log out kill the game and re-enter to get your loss. I don't bother any more. I just kill the game, run check and repair (for the giggles) and accept my loss. Some days (rare) it doesn't happen. Other days (frequent) it happens over and over again. Today is such a day.

I would submit a ticket but I already have in the past. 'Aware of it' and 'working on it' don't tell me much when it is such a long running problem.

Game seems a bit flaky tonight (11 PM Central US). Not that this isn't a recurring issue. Just seems like there is lag somewhere in their pipe.

Maybe Talia (Internet provider over there somewhere) did not pay their dues to da man?

I just think this is related to sync issues, or better known as lag... Where the server thinks one thing and your client thinks another. Not that that solves anything, but I bet when we have less lag, we have less of these issues.

All these problems that everybody encounters (endless queue, game crash, disconnect from server, unable to retrieve player details, etc etc) only occur when you start or finish a battle, NEVER in mid-game.

I almost never have any lag on any server, but these bugs occur several times every evening/morning/afternoon ... on all 4 servers.

you oughtta see it sometime, it's a sight. A big plane like a '52. VRROOM! There's jet exhaust, fryin' chickens in the barnyard.

If you kill your session and restart the game quick enough, you can still get into the battle and play normally.

I know when it is happening to me because the average wait timer does not appear.

What he said! If it does not do the near insta-load (0-3 seconds) and you don't see the average queue time ctrl alt del out and chase your tail trying to salvage some points! Game is so annoying with all it's bugs,glitches,crashes and mountain spawns that I am gonna fly the minimum for the 3,000 personal points for the crate!

I'm truly sorry but I don't really understand what kind of official report you'd like to see. This issue has been reported and forwarded to the developers, now it's being processed by the responsible team. As well as any other issue reported and passed along to the team that can deal with it.

I was hoping for a progress report. This long time issue seems to be getting worse. No progress?

It was confirmed that this issue appears when there are problems with connections, it seems that it requires a complex solution — either fixing the core problem — disconnects — or applying a temporary fix for this particular problem. The team for sure wants to deal with the core problem, thus the developers are investigating its nature and searching for ways to deal with it.