Customer Testimonials

Water Heater Repair in Olympia, WA 98512

May 30, 2020

“May 30, 2020 – Found we had no hot water this morning at 10 a.m. It's a gas hot water heater. Tried to reignite the pilot a few times with no success.

I called Pacific Air. They did the install of the hot water heater back in 2009, along with the upgraded furnace and heat pump. I left a message about the situation. Received a call back in 15 minutes. I described the issue to Jim. He said he would notify the on-call tech to respond. Phil arrived within 40 minutes. Funny, he was the tech that did the install of the furnace, heat pump and hot water heater. The issue was fairly minor – a cleaning and a couple adjustments only. He was here less than an hour. Hot water is back! Yea!

Reasonable price considering a weekend call out. Pacific Air is a great company – reliable, professional, friendly staff, and great products. I highly recommend them! 😃”

– John B.

Heat Pump Installation in Lacey, WA 98516

May 20, 2020

“Great customer service from sales, administrative and installation technicians. All individuals involved were very respectful and professional. The quality of the equipment installed and the work of the installation crew was outstanding. Thanks Randy, Brandon and Kyle!!!! Pacific Air will be highly recommended by me.”

– Donny H.

Thermometer Replacement in Lacey, WA 98503

March 24, 2020

“Eric is a really good guy, who does good work. I have complete confidence in his ability to diagnose and repair. Very professional and personable. These are the types of employees that need to be rewarded…you don't want to lose such a valuable asset.”

– Wayne W.

Gas Furnace Maintenance in Olympia, WA 98513

March 19, 2020

“As always we are very satisfied with the maintenance service performed this morning by Pacific Air. Eric was thorough, knowledgeable and left the workspace immaculate. ”

– Robert S.

Gas Furnace Repair in Tumwater, WA 98512

March 18, 2020

“The technician was awesome. He located the problem fast, got it fixed, pointed out another potential issue and let me decide whether to take care of it now (I did) or wait for the next regular service. He was in and out in less than a half hour, nice as can be, and even taught me a few things about my furnace!”

– Kevin C.

Gas Furnace Maintenance in Lacey, WA 98513

March 9, 2020

“We are doing a move out service and they did an awesome job. I highly recommend them. Thank you!”

– Alexis J.

Gas Fireplace Repair in Olympia, WA 98506

March 3, 2020

“I called because it was hazy and smoky in my fireplace this morning after 10-15 minutes of running, which I'd never seen before. There was residue on the glass which he cleaned. They didn't find anything wrong but they checked for carbon monoxide and gas leaks and found none. Better to be safe than sorry.”

– Amelia W.

Heat Pump Maintenance in Olympia, WA 98513

March 3, 2020

“Friendly service and explained what work was gonna be done before starting and answered all my questions .”

– Kayla S.

Gas Fireplace Maintenance in Lacey, WA 99516

February 26, 2020

“Eric was the most polite, clean, and knowledgeable technician. I will definitely recommend your company”

– Christine B.

Gas Furnace Repair in Olympia, WA 98503

February 21, 2020

“Technician Paul was efficient, skilled and thorough diagnosing our older furnace which had been out for two days. We feel confidant to have Pacific Air replace the furnace with a new one. PA went over and above to get to us, as promised, even though it was late in the day. The office called to assure us someone was coming.”

Need HVAC Service?

Pacific Air Heating and Air Conditioning services Olympia, Lacey, Tumwater, Dupont, Rainier, Rochester, Shelton, Tenino, Yelm, and the surrounding Washington communities with their heating and cooling needs. Visit our service area page for more coverage details, call us at 360-357-4328, or request service online today.