FrequentlyAskedQuestions

Vail Ranch Self Storage, Inc. is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions to self storage. If your questions are not answered here, please feel free to call us at 951-302-0204.

The office hours are the hours of operation for the property when the managers will be available to assist you with your storage needs or moving and packing supplies. The office hours are Monday – Saturday 9:00am to 5:00pm. Office is closed on Sunday and all major holidays. The gate hours are the hours your rental unit can be accessed using your individual gate code. The facility gate hours are 7:00am to 7:00pm.

You can access your unit during regular gate hours 7:00am to 7:00pm. If you need access before or after the regular gate hours, we offer 24 hour access for an additional monthly fee. (Please note that payments made on delinquent accounts after storage facility business hours will not allow gate access or ensure over lock removal until the next business day).

We offer the convenience of Auto payment, which will automatically charge your Mastercard®, Discover®, Visa® or American Express® each month without additional fees. You can also pay with cash, check or credit card at our office, mail your check, or take advantage of your bank's online bill payment system for no extra charge. We also accept credit card payments through our website's secure online payment center.

Advance notice is appreciated, but not required. If you vacate the unit before the 10th of the month, you are responsible for the prorate amount only. After the 10th, you are responsible for the entire months' rent.

We offer a wide range of sizes to accommodate your storage needs. Vail Ranch Self Storage offers unit sizes ranging from 5x5 to 10x30. RV/ Boat storage sizes range from 12' to 43' spaces. We offer covered and extra wide spaces as well. If you need further assistance, ask one of our facility managers who are trained to assist you in this process.

Vail Ranch Self Storage has a full postal center offering UPS, FedEx and USPS. We sell shipping and mailing supplies and stamps. We specialize in custom packaging, fax/ copy, accept prepaid drop off packages, document shredding service and have a Notary Public onsite. We rent private mailboxes.