Company Overview

Bomgar Release 10.1.3

This maintenance release was so big that we almost named it 10.2! We are thrilled to announce the latest version of Bomgar which now includes full support for Windows Mobile 5 and 6 as well as a long list of enhancements and tweaks to our existing features.

As always, feel free to forward to your comments and suggestions to feedback@bomgar.com as this is where a lot of the newness of this release came from - thank you for your time and input!

Added “type” attribute to the “destination” element in team activity reports to match the session reports

Added XML header to the team activity report

Deprecated all of the reporting parameters to remove references to legacy products (e.g. “support_desk” to “support”). The old versions are currently valid but will be phased out & should be avoided.

Renamed elements to in team activity XML to prevent conflicts with session reports

Renamed elements to

Mac

Mac representatives can now grant control to customers when using Show My Screen

Mac customer client now reports (via chat message) when a session is pinned

Mac representative client now checks the Operating System version before installing. Bomgar supports OS X 10.4 and up.

The Mac Customer client’s dock icon will bounce when the Customer client window does not have focus and prompts are received.

Rep Clients

Linux & Mac rep clients now support Kerberos single sign on

Privacy screen notifications and button changes are now sent to all Reps viewing a session.

Added a warning display that appears when attempting to Jump to a computer that is already being accessed by a representative

Customer Clients

Customer clients now display a message if the connection to the Bomgar Box is lost

The application-specific sharing dialog now preserves the list of shared applications

Administrative Interface

Failover history now shows the status of the last 100 data-syncs

Added a setting to the Jump client configuration page that specifies the number of Jump clients allowed to upgrade simultaneously

Integration Client

Added the “Command Shell Recordings” plug-in operation to the Integration Client and File System plug-in

Added the “Support Site Backup” plug-in operation to the Integration Client and File System plug-in

Added support for downloading sessions in groups using the SupportSessionListing. The Bomgar site must have API version 1.0.0 or higher.

The SQL Server plug-in now skips sessions without an end_time. Any session without an end_time is assumed to be in progress.

Issues Resolved:

API

Reports for deleted users are now shown

Orphaned sessions are now shown in the Session Reports

Team activity reports in the Reporting API now correctly escape binary data in chat

Team activity reports now show an element if an error occurred for a request

Resolved issue where passing in “PresentationSession”, “PresentationDesk”, “PresentationDeskSummary”, or “PresentationSummary” for the generate_report parameter in the Reporting API would cause a blank page to be displayed

Duplicate representative display names in all Reports->Support drop-downs will now have their usernames appended to the display name to help provide a more unique (but not guaranteed to be unique) user entry

All dates/times now use ISO 8601 formats instead of localized dates and times

BOMGAR, BOMGAR BOX, JUMP and UNIFIED REMOTE SUPPORT are trademarks of Bomgar Corporation. Android is a trademark of Google Inc; Mac, Mac OS, iPad, iPhone and Safari are trademarks of Apple Inc. Windows, Windows Mobile, and Remote Desktop Protocol are either registered trademarks or trademarks of Microsoft Corporation. LogMeIn Rescue is a trademark of LogMeIn, Inc. GoToAssist and GoToMyPC are trademarks of Citrix Online, LLC.