Privacy Policy

INTRODUCTION

Last modified: 1 August 2014

Welcome to Tencent!

We offer a diverse range of services to our users. Your use of our products and services
(“services” or “our services”) is subject to these Terms of Service (these "Terms") – so
please read them carefully.

Thank you for reviewing these Terms – we hope you enjoy using our services.

If you have any questions about, or if you wish to send us any notices in relation to, these
Terms, please contact us attermsconditions@qq.com.

Compliance with these Terms

These Terms apply to you if you are a user of our services anywhere in the world,
except if you belong in any of the following categories: (i) a user of our services
(regardless of nationality) in the People’s Republic of China; (ii) a citizen of the
People’s Republic of China using our services anywhere in the world; or (iii) a
Chinese-incorporated company using our services anywhere in the world. If you belong in any
of those categories, you are subject instead to the Terms of Service (PRC Users) in your use
of our services.

Please review these Terms and our policies and instructions to understand how you can
and cannot use our services. You must comply with these Terms in your use of our services
and only use our services as permitted by applicable laws and regulations, wherever you may
be when you use them.

If you do not agree to these Terms, you must not use our services.

Contracting Entity

By using our services, you agree to enter into these Terms with Tencent International Service
Pte. Ltd., a Singaporean company located at 10 Anson Road, #21-07 International Plaza,
Singapore 079903 (“we”, “our” and “us”).

We may specify in certain of our service-specific terms that you are contracting with one of
our affiliate companies (instead of Tencent International Service Pte. Ltd.) in relation to
your use of the service (or services) to which the relevant service-specific terms apply.
Where this is the case, the relevant contracting entity will be identified in the relevant
service-specific terms, and these Terms (including the relevant service-specific terms) will
apply between you and that identified contracting entity in relation to your use of the
relevant service (or services).

Other terms in relation to these Terms

If you are under the age of 13, you must not use our services. If you are between the ages of
13 and 18 (or the relevant age in your jurisdiction where you are considered a minor), your
parent or guardian must agree to these Terms (both for themselves and on your behalf) before
you can use our services.

If you are using our services on behalf of a company, partnership, association, government or
other organisation (your “Organisation”), you warrant that you are authorised to do so and
that you are authorised to bind your Organisation to these Terms. In such circumstances
“you” will include your Organisation.

We may translate these Terms into multiple languages. In the event there is any difference
between the English version and any other language version of these Terms, the English
version will apply (to the extent of the difference and to the extent permitted by
applicable laws and regulations).

ADDITIONAL TERMS AND POLICIES

Additional service-specific terms

Some of our services have additional terms specific to their use (as notified by us to you),
and you must comply with such additional terms in your use of such services. Such
service-specific terms include:

(a) WeChat Terms – which sets out terms applicable to your use of WeChat (including various
services within WeChat (such as WeChat Payment), as expressly identified in those WeChat
Terms);

(b) General End User Licence Agreement ("EULA") – which sets out terms applicable to your use
of our software (including our mobile applications, desktop software and games); and

(c) terms that may apply specifically to any special promotions (such as sweepstakes,
contests and surveys) that we make available through our services.

Additional policies

The following are specific policies that you must comply with in using our services:

(a) Privacy Policy – which sets out how we collect, store and use your personal
information;

(b) Cookies Policy – which sets out how we use cookies and log files in our services; and

(c) Acceptable Use Policy – which sets out rules of good behaviour applicable to your use of
our services.

Additional country-specific terms

If you are a citizen or a habitual resident of the following countries, the following
country-specific terms will also apply to your use of our services:

USA; and

Australia.

Inconsistencies

To the extent that any additional terms or policies are different from these Terms, the
relevant additional terms or additional policies will apply, except that nothing in those
additional terms or policies will (unless expressly indicated otherwise in those additional
terms or policies) amend the following sections of these Terms:

(a) “Changes to these Terms and our services”;

(a) “Our intellectual property rights and software”; and

(a) “Liability for our services”.

However,to the extent that any country-specific terms differ from these Terms or any
additional terms or policies, the relevant country-specific terms will apply, regardless of
which section of these Terms is in question.

CHANGES TO TERMS AND OUR SERVICES

We may make changes to these Terms over time, so please come back and review them.

In addition, as our services and user experience are constantly evolving, we may from time to
time (and to the extent permitted by applicable laws and regulations) add, change or remove
features from our services (including in relation to whether a service is free of charge or
not), or suspend or terminate a service altogether.

Where we consider that any changes to these Terms or our services are reasonably
material, we will (where reasonably practicable) notify you (via our website, direct
communication to you, or other means), prior to the change becoming effective.

By continuing to use our services after we make any changes to these Terms or our
services, with or without notice from us, you are agreeing to be bound by these revised
Terms.

YOUR ACCOUNT

You may need to create an account with us in order to access and use some of our services,
such as a service-specific account or a QQ Number.

Your use of your QQ Number is subject to the QQ Numbers Policy, in addition to these
Terms.

Your account is personal to you and you are prohibited from gifting, lending, transferring or
otherwise permitting any other person to access or use your account. Your account name, user
ID and other identifiers you adopt within our services remains our property and we can
disable, reclaim and reuse these once your account is terminated or deactivated for whatever
reason by either you or us.

You are responsible for: (i) safeguarding your account details, including any passwords used
to access your account and our services, and (ii) all use of our services under your
account. You must promptly notify us (in the case of a QQ Number, via the contact methods as
set out in the QQ Numbers Policy) if you know or suspect that your account
or password has been compromised. We will regard all use of your account on our services as
being by you, except where we have received and acknowledged your notification to us
regarding your account/password being compromised.

Account deactivation

You may be able to deactivate your service-specific account – please refer to the relevant
service for further guidance.

PAYMENTS

You may, from time to time, make payments on our services (whether to us or any third
parties) as part of your use of our services (including for the provision of our services or
provision of certain additional features within our services). Our services-specific terms
may set out further terms applying to such payments (including in relation to refunds (if
any), billing arrangements and any consequences of failing to make timely payments). You
must comply with all such terms in relation to such payments by you.

YOUR CONTENT

When you submit, upload, transmit or display any data, information, media or other content in
connection with your use of our services (“Your Content”), you understand
and agree that:

(a) you will continue to own and be responsible for Your Content;

(b) we will not sell Your Content to any third party;

(c) our use of Your Content will be subject to our Privacy Policy;

(d) you are giving us and our affiliate companies the right to use Your Content (with no fees
or charges payable by us to you) including the right to create derivative works of, to
publicly display and to publicly perform Your Content, for the purposes of providing,
promoting, developing and trying to improve our services, including our relevant service
that you submitted Your Content in and any other services that we may provide now or in the
future;

(e) we may use the name that you submit in connection with Your Content (whether that be your
account name, real name or otherwise);

(f) in using Your Content for these purposes, we and our affiliate companies may copy,
reproduce, host, store, process, adapt, modify, translate, perform, distribute and publish
Your Content worldwide in all media and by all distribution methods, including those that
are developed in the future, provided that they are incorporated into our services which you
use;

(g) we may share Your Content with third parties that we work with to help provide, promote,
develop and improve our services, but we will not sell Your Content to such third parties
(other than our affiliate companies) for their use for their own purposes (i.e. for any
purposes that are not related to our services); and

(h) you will comply with these Terms, including our Acceptable Use Policy, in your submission
of Your Content.

In addition, you agree that we and our affiliate companies (subject to these Terms,
our Privacy Policy and applicable laws and regulations):

(i) are allowed to retain and continue to use Your Content after you stop using our services
- for example, where you have shared Your Content with other users of our services;

(j) may be required to retain or disclose Your Content in order to comply with applicable
laws or regulations, or in order to comply with a court order, subpoena or other legal
process, or we and our affiliate companies may disclose Your Content in response to a lawful
request by a government authority, law enforcement agency or similar body (whether situated
in your jurisdiction or elsewhere); and

(k) may need to disclose Your Content (including any information relating to your accounts
with us) in order to enforce these Terms, protect our rights, property or safety, or the
rights, property or safety of our affiliate companies or other users of our services.

You understand that even if you seek to delete Your Content from our services, it may as a
technical and administrative matter take some time or not be possible to achieve this – for
example, we may not be able to prevent any third party from storing or using any of Your
Content that you have made public via our services.

We reserve the right to block or remove Your Content for any reason, including as is in our
opinion appropriate or as required by applicable laws and regulations.

Responsibility for Your Content

You are solely responsible for Your Content and we recommend that you keep a back-up copy of
it at all times. You must at all times ensure that: (i) you have the rights required to
submit, transmit or display Your Content, and to grant us the rights as set out in these
Terms; and (ii) Your Content (and our use of Your Content in accordance with these Terms)
does not infringe or violate the rights of any person or otherwise contravene any applicable
laws or regulations.

INFRINGEMENT OF RIGHTS

We may respond to notices of alleged infringement of rights (including infringement of
intellectual property rights, defamation and infringement of other civil rights) and other
claims and demands. If you have any such infringement-related concerns, please
contact termsconditions@qq.com.

THIRD PARTY CONTENT AND SERVICES

We are not responsible for and we do not endorse, support or guarantee the lawfulness,
accuracy or reliability of any content submitted to, transmitted or displayed by or linked
by our services, including any Your Content or other content provided by other users of our
services or by our advertisers. You acknowledge and agree that by using our services you may
be exposed to content which is inaccurate, misleading, defamatory, offensive or unlawful.
Any reliance on or use of any content on or accessible from our services by you is at your
own risk. Your use of our services does not give you any rights in or to any content you may
access or obtain in connection with your use of our services.

We also do not guarantee the quality, reliability or suitability of any third party services
provided, made available, advertised or linked through our services, and we will bear no
responsibility for your use of or relationship with any such third party services. If you
access third party services through our services, you must comply with any terms and
conditions applicable to those services.

We may review (but make no commitment to review) content or third party services made
available through our services to determine whether or not they comply with our policies,
applicable laws and regulations or are otherwise objectionable. We may remove or refuse to
make available or link to certain content or third party services if they infringe
intellectual property rights, are obscene, defamatory or abusive, violate any rights or pose
any risk to the security or performance of our services.

There may be, from time to time, third party content and services on our services that are
subject to further terms, including terms from the relevant third party that originally
produced such content and services (for instance, the news agency that was responsible for
writing a news article that then appears on our services, or the record company that owns
the copyright to the relevant song that you have accessed on our services). In such cases,
you agree to comply with any such further terms and conditions as notified to you in
relation to such third party content and services.

ADVERTISING CONTENT ON OUR SERVICES

Some of our services may include advertising or commercial content. You agree that we are
allowed to integrate, display and otherwise communicate advertising or commercial content in
our services and that (where reasonably practicable) we will identify paid services and
communications. You also agree that, as explained in more detail in our Privacy Policy, we
use targeted advertising to try to make advertising more relevant and valuable to you.

OUR INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in or to our services and software (including any future
updates, upgrades and new versions) will continue to belong to us and our licensors. Except
as expressly provided in these Terms, you have no right to use our intellectual property
rights. In particular, you have no right to use our trade marks or product names (for
example, “Tencent”, or “QQ”), logos, domain names or other distinctive brand features
without our prior written consent. Any comments or suggestions you may provide regarding our
services are entirely voluntary and we will be free to use these comments and suggestions at
our discretion without any payment or other obligation to you.

Where our services involve you downloading and using any software provided by us, we grant
you a limited, personal, non-exclusive, non-sublicensable, non-transferrable, royalty-free
and revocable licence to use the software in order to use our services in accordance with
these Terms (including any specific technical requirements that relate to the software or
its use on your particular device). Your use of any of our software and services is also
subject to the terms and conditions set out in our General EULA, which is incorporated by
reference into these Terms. Please note that these licence terms may be supplemented by
terms and conditions applicable to the specific software.

You may not copy, modify, reverse compile, reverse engineer or extract source codes from our
software, except to the extent that we may not prohibit you from doing so under applicable
laws or regulations or you have our prior written consent to do so. Where applicable laws or
regulations entitle you to reverse compile or extract source codes from our software, you
will first contact us to request the information you need.

We may from time to time provide updates to our software. Such updates may occur
automatically or manually. Please note that our services may not operate properly or at all
if upgrades or new versions are not installed by you. We do not guarantee that we will make
any updates available for any of our software, or that such updates will continue to support
your device or system.

USE OF YOUR DEVICE BY OUR SERVICES

In order for us to provide our services to you, we may require access to and/or use of your
relevant device (e.g. mobile phone, tablet or desktop computer) that you use to access that
relevant service – for example, we may need to use your device's processor and storage to
complete the relevant software installation, or we may need to access your contact list to
provide certain interactive functions within our apps. You agree to give us such access to
and use of your device.

We will provide further information regarding how a particular service uses and accesses your
device within that relevant service or in another manner (e.g. via the relevant app store as
part of the relevant service's installation process). You understand that if you do not
provide us with such right of use or access, we may not be able to provide the relevant
service to you.

Any Personal Information (as defined in the Privacy Policy) that we use or access within your
device will be treated in accordance with these Terms, including our Privacy Policy.

Please note that we are not responsible for any third party charges you incur (including any
charges from your internet and telecommunication services providers) in relation to or
arising from your use of our services or software.

WARRANTY AND DISCLAIMER

We warrant to you that we will provide our services using reasonable care and skill.

APART FROM THE WARRANTY IN THE PRECEDING SENTENCE, TO THE EXTENT PERMITTED BY APPLICABLE
LAWS AND REGULATIONS, ALL OF OUR SERVICES AND SOFTWARE ARE PROVIDED ON AN “AS IS” AND “AS
AVAILABLE” BASIS AND NEITHER US NOR ANY OF OUR AFFILIATE COMPANIES MAKE ANY REPRESENTATION
OR WARRANTY OR GIVES ANY UNDERTAKING IN RELATION TO OUR SERVICES, OUR SOFTWARE OR ANY
CONTENT SUBMITTED, TRANSMITTED OR DISPLAYED BY OUR SERVICES, INCLUDING: (I) ANY
REPRESENTATION, WARRANTY OR UNDERTAKING THAT OUR SERVICES OR SOFTWARE WILL BE UNINTERRUPTED,
SECURE OR ERROR-FREE OR FREE FROM VIRUSES; (II) THAT OUR SERVICES OR SOFTWARE WILL BE
COMPATIBLE WITH YOUR DEVICE; OR (III) THAT OUR SERVICES OR SOFTWARE WILL BE OF MERCHANTABLE
QUALITY, FIT FOR A PARTICULAR PURPOSE OR NOT INFRINGE THE INTELLECTUAL PROPERTY RIGHTS OF
ANY PERSON. TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND REGULATIONS, YOU WAIVE ANY AND
ALL IMPLIED REPRESENTATIONS, WARRANTIES AND UNDERTAKINGS.

LIABILITY FOR OUR SERVICES

TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND REGULATIONS, THE TOTAL AGGREGATE LIABILITY OF
US AND OUR AFFILIATE COMPANIES FOR ALL CLAIMS IN CONNECTION WITH THESE TERMS, THE GENERAL
EULA OR OUR SERVICES OR SOFTWARE, ARISING OUT OF ANY CIRCUMSTANCES, WILL BE LIMITED TO THE
GREATER OF THE FOLLOWING AMOUNTS: (I) THE AMOUNT THAT YOU HAVE PAID TO US FOR YOUR USE OF
THE SPECIFIC SERVICE OR SOFTWARE TO WHICH THE CLAIM RELATES IN THE 6 MONTHS IMMEDIATELY
PRECEDING THE DATE OF THE MOST RECENT CLAIM; AND (II) USD100.

TO THE EXTENT PERMITTED BY APPLICABLE LAWS AND REGULATIONS, IN NO EVENT WILL WE OR ANY OF OUR
AFFILIATE COMPANIES BE LIABLE IN CONNECTION WITH THESE TERMS, THE GENERAL EULA OR OUR
SERVICES OR SOFTWARE FOR ANY DAMAGES CAUSED BY: (I) ANY NATURAL DISASTER SUCH AS FLOODS,
EARTHQUAKES OR EPIDEMICS; (II) ANY SOCIAL EVENT SUCH AS WARS, RIOTS OR GOVERNMENT ACTIONS;
(III) ANY COMPUTER VIRUS, TROJAN HORSE OR OTHER DAMAGE CAUSED BY MALWARE OR HACKERS; (IV)
ANY MALFUNCTION OR FAILURE OF OUR OR YOUR SOFTWARE, SYSTEM, HARDWARE OR CONNECTIVITY; (V)
IMPROPER OR UNAUTHORISED USE OF OUR SERVICES OR SOFTWARE; (VI) YOUR USE OF OUR SERVICES OR
SOFTWARE IN BREACH OF THESE TERMS OR THE GENERAL EULA; OR (VII) ANY REASONS BEYOND OUR
REASONABLE CONTROL OR PREDICTABILITY. NOR WILL WE, TO THE EXTENT PERMITTED BY APPLICABLE
LAWS AND REGULATIONS, BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY INDIRECT, SPECIAL,
CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OR FOR ANY LOSS OF BUSINESS, REVENUES, PROFITS,
GOODWILL, CONTENT OR DATA.

Nothing in these Terms limits or excludes any of the following liabilities, except to the
extent that such liabilities may be waived, limited or excluded under applicable laws and
regulations:

(a) any liability for death or personal injury;

(b) any liability for gross negligence or wilful misconduct; or

(c) any other liability to the extent that such liability cannot be waived, limited or
excluded under applicable laws and regulations.

NOTWITHSTANDING ANY OTHER PROVISIONS OF THESE TERMS, NOTHING IN THESE TERMS LIMITS OR
EXCLUDES ANY OF YOUR STATUTORY RIGHTS IN YOUR JURISDICTION (INCLUDING ANY RIGHTS UNDER
APPLICABLE CONSUMER PROTECTION REGULATION), TO THE EXTENT THESE MAY NOT BE EXCLUDED OR
WAIVED UNDER APPLICABLE LAWS AND REGULATIONS.

YOU AGREE THAT YOU (AND YOUR ORGANISATION, IF YOU ARE USING OUR SERVICES OR SOFTWARE ON
BEHALF OF SUCH ORGANISATION) INDEMNIFY US, OUR PARTNERS AND OUR AFFILIATE COMPANIES FROM AND
AGAINST ANY CLAIM, SUIT, ACTION, DEMAND, DAMAGE, DEBT, LOSS, COST, EXPENSE (INCLUDING
LITIGATION COSTS AND ATTORNEYS’ FEES) AND LIABILITY ARISING FROM: (I) YOUR USE OF OUR
SERVICES OR SOFTWARE; OR (II) YOUR BREACH OF THESE TERMS (INCLUDING ANY TERMS OF THE GENERAL
EULA).

Termination

These Terms will apply to your use of our services until access to the relevant services is
terminated by either you or us.

We may suspend or terminate your access to your account or any or all of our services: (i) if
we reasonably believe that you have breached these Terms; (ii) if your use of our services
creates risk for us or for other users of our services, gives rise to a threat of potential
third party claims against us or is potentially damaging to our reputation; (iii) if you
fail to use our services for a prolonged period; or (iv) for any other reason. Where
reasonably practicable, we will give you notice of any suspension or termination.

Retention and back-up of Your Content

Following termination of these Terms, we will only retain and use Your Content in accordance
with these Terms, including the Privacy Policy. Where we suspend or terminate a service, or
where your access to our services is terminated by you or us, we do not guarantee that we
will be able to return any of Your Content back to you and we may permanently delete Your
Content without notice to you at any time after termination. Please ensure that you
regularly back up Your Content.

GENERAL

These Terms are the entire agreement between you and us in relation to our services. You
agree that you will have no claim against us for any statement which is not explicitly set
out in these Terms. The invalidity of any provision of these Terms (or parts of any
provision) will not affect the validity or enforceability of any other provision (or the
remaining parts of that provision). If a court holds that we cannot enforce any part of
these Terms as drafted, we may replace those terms with similar terms to the extent
enforceable under applicable laws and regulations, without changing the remaining terms of
these Terms. No delay in enforcing any provision of these Terms will be construed to be a
waiver of any rights under that provision. Any rights and obligations under these Terms
which by their nature should survive, including but not limited to any obligations in
relation to the liability of, or indemnities (if any) given by, the respective parties, will
remain in effect after termination or expiration of these Terms.

No person other than you and us will (subject to any applicable laws and regulations) have
any right to enforce these Terms against any person, and you may not delegate, assign or
transfer these Terms or any rights or obligations under these Terms, without our prior
consent. We may freely assign, transfer or sub-contract these Terms or our rights and
obligations under these Terms, in whole or in part, without your prior consent or notice.
You acknowledge and agree that in no event will our partners or affiliate companies have any
liability under these Terms.

GOVERNING LAW AND DISPUTE RESOLUTION

Except to the extent that: (i) any applicable additional terms incorporated into these Terms
provide differently, or (ii) the applicable laws and regulations of your jurisdiction
mandate otherwise (for instance, you may have statutory rights in your jurisdiction in
relation to bringing or defending claims in a local court (including small claims court (or
similar court)), these Terms and any dispute or claim arising out of or in connection with
these Terms will be governed by the law of the Hong Kong Special Administrative Region.

Any dispute, controversy or claim (whether in contract, tort or otherwise) arising out of,
relating to, or in connection with these Terms, including their existence, validity,
interpretation, performance, breach or termination, will be referred to and finally resolved
by arbitration administered by the Hong Kong International Arbitration Centre under the Hong
Kong International Arbitration Centre Administered Arbitration rules in force when the
Notice of Arbitration is submitted. The seat of the arbitration will be Hong Kong. There
will be one arbitrator only. The arbitration proceedings will be conducted in English.

TERMS OF SERVICE (USA-SPECIFIC TERMS)

If you are a user of our services in the United States of America, the below terms
are incorporated into these Terms, and override these Terms to the extent of any
inconsistency.

If you are a California resident, you agree to waive California Civil Code Section 1542, and
any similar provision in any other jurisdiction (if you are a resident of such other
jurisdiction), which states: "A general release does not extend to claims which the creditor
does not know or suspect to exist in his favor at the time of executing the release, which,
if known by him must have materially affected his settlement with the debtor.”

EACH OF THE PARTIES HERETO IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY OR TO
PARTICIPATE IN A CLASS ACTION IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE
TERMS OR THE TRANSACTIONS CONTEMPLATED HEREBY.

TERMS OF SERVICE (AUSTRALIA-SPECIFIC TERMS)

If you are a user of our services in Australia, the below terms are incorporated into
these Terms, and override these Terms to the extent of any inconsistency.

All express or implied guarantees, warranties, representations, or other terms and conditions
relating to these Terms or their subject matter, not contained in these Terms, are excluded
from these Terms to the maximum extent permitted by applicable laws and regulations.

Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term or
condition, right or remedy implied or imposed by any applicable laws and regulations which
cannot lawfully be excluded, restricted or modified.

If any guarantee, condition, warranty or term is implied or imposed by any applicable laws
and regulations and cannot be excluded (a “Non-Excludable Provision”), and we are able to
limit your remedy for a breach of the Non-Excludable Provision, then our liability for
breach of the Non-Excludable Provision is limited to one or more of the following at our
option:

(a) in the case of goods, the replacement of the goods or the supply of equivalent goods, the
repair of the goods, the payment of the cost of replacing the goods or of acquiring
equivalent goods, or the payment of the cost of having the goods repaired; or

(b) in the case of services, the supplying of the services again, or the payment of the cost
of having the services supplied again.

QQ International VoIP Terms of Service

INTRODUCTION

Welcome to QQ International VoIP service! Your use of QQ International VoIP service ("services" or "our services") is subject to these Terms of Service (these “Terms”).

Contracting Entity

By using our services, you are agreeing to be bound by these Terms of Service between you and Tencent Mobile International Limited (Company Registry No. F0018916), a British Virgin Islands company with registered address at P.O. Box 957, Offshore Incorporation Centre, Road Town, Tortola, British Virgin Islands (“we”, “our” and “us”).

OUR SERVICES

Our services enable you to make direct calls to mobile phone numbers and landline numbers globally adopting the technology of Voice over Internet Protocol, subject to these Terms which are updated from time to time.

USE OF THE SOFTWARE AND OUR SERVICES

Equipment

n order to use the software of QQ International ("Software") and our services you will need an appropriate internet connection. You are responsible for providing all equipment required to access the internet or enable communications such as headsets, microphones and webcams.

Updates to the Software

We may automatically check your version of the Software. We may also automatically download configuration changes and updates to the Software from time to time. You may be required to update the Software in order to continue using our services. You agree to accept such updates subject to these Terms unless other terms accompany the updates. Updates may be required to maintain software compatibility, provide security updates or bug fixes, or offer new features, functionality or versions.

Suspension, maintenance and technical improvements

From time to time, we may perform maintenance on or upgrade the Software. This may require us to temporarily suspend or limit your use of some or all of the Software or our services until such time as this maintenance and/or upgrade is completed. To the extent possible and unless an intervention is urgently required, we will announce the time and date of such suspension or limitation in advance. You will not be entitled to claim damages for such suspension or limitation of the use of the Software or our services.

Quality

We try our best to provide the best quality of our services to you. We cannot guarantee that the Software will always function without disruptions, delay or errors. A number of factors may impact the quality of your communications and use of the Software, and may result in the failure of your communications, including but not limited to your local network, firewall, your internet service provider, and the public internet, etc. We take no responsibility for any disruption, interruption or delay caused by any failure of or inadequacy in any of these items or any other items over which we have no control.

OUR ACCOUNT AND ACCESS TO OUR SERVICES

Prior to your first use of our services, you are required to install on your device the Software and maintain with us a QQ Number with a user ID ("User Account").
In order to access our services to make a call, you are required to open the Software on your device, log into your User Account, and choose our services by tapping on the option of "Calls" button on the bottom line of screen. In order to make a call successfully, you are required to:

(a) choose the relevant country by selecting the correct country code;

(b) enter the mobile phone number or land line number that you wish to call directly into the dial plate or choose phone numbers of relevant contacts from your phone book; and

(c) press the button of dial on the bottom line of the screen.

CHARGES

Calling phones with credit

The charges for calling mobile phone numbers and landline numbers are based on a per-minute rate as set out here: //mp.imqq.com/static/html/qq-out-rates-en.html.

If there are insufficient credits in your User Account to continue with your call, the call will be disconnected. You are required to purchase additional credits before you can continue to make the relevant call. We do not offer any credits to be overdrawn in your User Account.

For most destination countries and regions, all calls will be disconnected and require re-dialing after 180 minutes' duration, while the duration for some other destination countries and regions might be between 90 and 180 minutes, depending on the restrictions imposed by local service providers. Please check with our customer service hotline for further details.

We may change the relevant rates for calling mobile phone numbers or landline numbers at any time by posting such changes at //mp.imqq.com/static/html/qq-out-rates-en.html. The new rates will apply to your use of our services immediately upon publication of the new rates. Please check the latest rates before you make your call.

For the purpose of determining charges, the duration of a call is based on per minute increments. Fractions of minutes will be rounded to the next minute. Charges are rounded to the nearest tenth of a currency unit (for instance, a total call price of US$1.214 will be rounded to US$1.20). During the call, charges incurred will be deducted automatically from the balance of credit in your User Account.

Promotional Offers

We may offer our services for free for a trial period or charge free credits into your User Account from time to time. We reserve the right to charge you for our services offered free of charge at the normal rates effective and applicable during the relevant period in the event that we determine in our discretion that you are abusing the terms of such promotional offers, including through any usage by you of any devices, proxies or other technologies or anonymous IP address that prevents us from identifying you as a unique user.

Third Party Charges

Please note that additional roaming or other charges may apply to your use of our services. If you travel out of your country or region of residence, please consult with your telecommunication service provider for details.

PAYMENT

Credit

You can pay for our services by purchasing credits using any payment method made available to you by us from time to time. We reserve the right to remove, change or amend the available payment methods at our sole discretion. The credit that you purchased will be credited to your User Account at the time of purchase (or if you are using our credit voucher or gift card, at the time you redeem the voucher or the gift card), and is non-refundable in any event.

Inactive Credit and Validity Period of Our Services

Your credit will not be placed on inactive status no matter how long the period is that you do not use your credit or our services. Your credit will always be available to you whenever you return to our services.

YOUR PERSONAL INFORMATION

Notwithstanding any terms and conditions of the general terms and additional policies, in particular, Tencent Terms of Use and Tencent Privacy Policy, we will not disclose any information you disclosed or transferred to us except with your express consent, except:

(a) for the prevention or detection of crime or the apprehension of offenders; or

(b) as may be authorised by or under the applicable laws and regulations.

We will not use information provided by you to us or obtained in the course of offer of our services to you other than for and in relation to our services.

CUSTOMER SERVICE HOTLINE

If you have any questions or queries relating to your usage of our services or the Software, you may contact our customer service hotline: (852) 3148 5100, 9am to 5pm daily, or contact us by email: qqimail@tencent.com, which is the most efficient way for you to reach us.