NPC Customer Service Center Helping Sailors

MILLINGTON, Tenn. (NNS) -- Navy Personnel Command's (NPC) Customer Service Center (CSC) is the Navy's human resource point of contact, providing information and support to Sailors and families globally.

"The customer service agents field a large number of questions from a wide variety of constituents concerned about programs, current policies, pay and detailing," said Fred Chambers, Customer Relations Management Division director, CSC. "Our goal is to answer or find resolution to these questions in a timely manner."

CSC ensures that every Sailor and family member can interact with an agent to provide answers and guidance on a wide variety of career-related concerns in a timely and accurate fashion, no matter where the Sailor is deployed.

The CSC started screening calls for detailers in early 2010. Their aim was to help Sailors get quick answers to their detailing questions, while simultaneously reducing detailers' call volume.

"CSC points the Sailor to the Subject Matter Expert who can answer their question so that they can get the bottom line up front; we are the Navy's human resource center," said Chambers.

Sailors' social security numbers may be required when calling to access Privacy Act records. Providing the social security number is voluntary; however, failure to do so may result in an inability to get immediate help with a problem.

The CSC can also be contacted by e-mail at UASKNPC@navy.mil for general inquiry questions and routine correspondence, such as record request inquiries, Fitness Report/Evaluation questions, detailer and Career Management System-Interactive Detailing information. DoD policy requires e-mail correspondence containing Personally Identifiable Information to UASKNPC@navy.mil to be encrypted.

CSC agents are available Monday - Friday from 7 a.m. - 7 p.m. (CST) to answer questions at 1-866-U-ASK-NPC (1-866-827-5672). Overseas Sailors may wish to email UASKNPC@navy.mil or contact via DSN (882-5672), as the Toll Free number is not available outside the United States. Sailors may also post questions or concerns on the Navy Detailers Facebook page, the official Facebook page for NPC.

For more news from Navy Personnel Command, visit www.navy.mil/local/npc/.