Cookies

Our website uses cookies. This includes small text data that is filed on your device via the
browser. We use cookies i.e. collect selected data (Google Analytics) in order to design our content better
(e.g. language related content). These do not cause any damage. Some cookies might be saved on your device;
you can delete these at any time. Please refer to Legal notice for more
information.

UPC

Details:

UPC is one of the leading providers of communication and
entertainment in Austria and Switzerland.

UPC Austria supplies
roughly 650,000 households with over 1.3 million services (as
per December 2014) with its own Fiber Power network – one of
the most advanced fiber-optic networks in Europe. Almost 1.3
million customers in Switzerland place their trust in
the wide range of UPC products for TV, Internet, telephony and
mobile communication.

The combined regional organisation Austria/Switzerland
generated a revenue of CHF 1.72 billion in 2016 with more than
2500 employees. UPC is a subsidiary of Liberty
Global.

UPC Austria: WLAN Optimizer (Launch: 2016)

WLAN Optimizer (Launch: 2016)

The Wi-Fi Optimizer is a user-friendly tool that calculates the best Wi-Fi channel for fast internet surfing and configures the optimal settings for the user automatically. In a few simple steps, users are able to optimize their Wi-Fi connection on their own.

The Wi-Fi Optimizer examines all networks in the vicinity and identifies the ideal channel for the user. If interested in more detailed information, the user is provided with an expert view where all the possible channels and their current capacity are displayed. Here, additional rooms or locations can be analysed in order for users to enjoy a smooth Wi-Fi connection everywhere in their home.

This solution aids in reducing help desk calls and delivering excellent customer experience.

UPC Austria has decided to convert from the internet protocol IPv4 to IPv6. Designed to overcome many limitations of IPv4, this conversion leads to several advantages such as a larger IP address pool, more efficient routing, higher security and a more robust quality of service (QoS). As this migration will cause some changes in the email settings, mquadr.at has adapted its email components and supplied UPC Austria with a new software tool: the Port Switcher.

With this standalone tool UPC will offer their customers an easy and secure way to switch existing email accounts from port “25” to port “587”.

Functionality and features

With the Port Switcher the input of the user is brought to a minimum as the application itself automatically converts all essential settings (SMTP Port, user name, password, etc.) of the incoming and outgoing mail server and their ports. In just a few seconds, this tool guides the users through a couple of steps, leading them to a functioning email account. Subsequently, the user does not need to waste time and patience by calling the support center for help.

Users can automatically verify and convert their email settings accordingly for numerous email accounts and various email programs. To make the process even easier, UPC Port Switcher offers helpful tips and explanations for the user. The Port Switcher is available for Windows and Mac.

UPC Switzerland: Wi-Fi Optimizer (Launch: 2014)

Wi-Fi Optimizer (Launch: 2014)

With the Wi-Fi Optimizer, upc cablecom offers its customers an easy to use software to analyse and configure the optimal Wi-Fi channel.

Functionality

This self-care solution developed by mquadr.at helps to treat overloaded Wi-Fi channels and regain the full performance of the Wi-Fi home network. At the same time it ensures a stable Wi-Fi connection, fast independent problem solving by the users and higher customer satisfaction.

Technical details and features

Look & Feel in the ISP’s corporate design – transfer of the brand through individualized design

Automated configuration of the Wi-Fi router – over LAN and Wi-Fi

Dual band support – The Wi-Fi infrastructure is analysed for the 5 GHz and 2,4 GHz frequency band.

The optimal channels can be configured together for both frequency bands or individually.

Expert view: detailed graphic of the Wi-Fi surrounding and capacity of the Wi-Fi channels

UPC Switzerland: UPC Install Master (2009 - 2013)

UPC Install Master (2009 - 2013)

For years, UPC Austria has trusted in proven software solutions from mquadr.at. Therefore, mquadr.at was commissioned to customise the revolutionary internet installation software m2webalizer, which is already successfully in use at UPC Hungary, to the needs of UPC Austria. So a complex new application the "UPC Install Master" came into being.

Internet installation is done in five steps: First, the customer has to choose his/her access mode (LAN or WLAN) and, according to the access technology they chose, is guided through the correct cabling of their hardware. These step-by-step instructions are displayed in detail. The type of modem can be found in a modem list. Then the cabling is checked, relevant driver software is installed if necessary, and the LAN configuration is performed. In doing so, the network card is configured and various security settings (firewall etc.) are set on the customer's system. Basically, all relevant Internet options are set automatically, so the customer is able to surf smoothly and safely via his/her new cable Internet connection. After a successful connection test, the user may among other things choose the following options:

Installation of Fiber Power Optimizer

Fully automatic browser configuration

Set up e-mail account

Once the customer has set up his/her Internet access, he/she will receive an extensive status report. This report provides comprehensive information on the current state of the user PC. This information is particularly useful if an error occurs and a call center agent is helping to solve this problem. It thus becomes easier to find the cause of the problem and eliminate the fault. The status report is always positioned within the application in the same look and feel irrespective of which operating system is in use, so call center agents can be provided with information very quickly. Additionally it can be saved in a document or printed.

Within the Install Master, UPC also offers the possibility to subsequently configure e-mail addresses within the installed e-mail program on the local system. The user has to enter his/her user data and, after successful configuration, receives a summary of all relevant settings which may be saved in a document or printed for future use.

The Fiber Power Optimizer is available to the customer while installing the Internet. This program optimises the user system (for example, TCP/IP settings) so that it is ready for the high speed of chello Fiber Power. Therefore, the existing settings will be saved so that they can be activated again if the Fiber Power Optimizer is uninstalled.

As in all m2webalizer-based products, a context-sensitive Help is included in the UPC Install Master and can be accessed at any point in the software.

Customers of the leading provider of cable-based services in Switzerland receive a unique set-top-box solution – combining modem, Digital TV box with streaming-services, HD recorder and router into a single product: the Horizon HD Recorder.

Customers receive a quick and easy to use guide for the configuration process: the Horizon Assistant by mquadr.at. The Horizon Assistant is based upon the acclaimed
» Internet-setup software m2webalizer and redesigned with a brand-new customized user interface. upc cablecom guarantees a perfect customer experience deploying the Horizon Assistant, getting the most out of an exceptional product.

In order to provide further assistance, the entire configuration process – including all instructional videos – is viewable on the web and can be accessed easily from smartphones and tablets.
» Horizon Assistant on the upc cablecom website

Horizon Assistant for upc cablecom

The Horizon Assistant serves an important function: to perfectly assist new customers of upc cablecom, who decided for the Horizon HD Recorder, in the process of setting up and configuring their Horizon HD Recorder, installing Digital TV, Internet access and telephony. All of that is an integral part of the self-install package. Horizon Assistant will be provided on a separate DVD included in the packaging of the Horizon HD Recorder.
The Horizon Assistant is tailored carefully to perfectly fit Horizon’s branding standards and look & feel. New customers can easily set up all included services (Internet, Digital TV, telephony): Once the DVD is inserted, the Horizon Assistant guides customers quickly and comfortably through the process of installing all provided services as well as configuring the selected browser and email client. Furthermore the Horizon Assistant is shipped with a variety of useful tools and written manuals. The Horizon Assistant also fully supports all four languages currently in use by upc cablecom (German, French, Italian and English) – customers may switch between these languages at any given time.

All instructional videos are also available online

All animated video instructions explaining the setup and installation process of the Horizon HD Recorder are also available for online access from a web page. Using any smartphone or tablet (iOS on iPhone or iPad, Android phones and tablets) you can view these instructions at any time and from anywhere. Readily available instructional videos ensure both, a flawless installation process and a perfect customer experience.

upc cablecom, the largest cable network provider of Switzerland, supports its customers in the installation and configuration of Internet, digital TV and telephony in all combinations – with precise animated cabling visualisations, video tutorials and automatic hardware installation in a single software application. This application is a customised version of m2webalizer, the do-it-yourself Internet installation software. The upc cablecom assistant is available for both Microsoft Windows® and Mac OS X.

One DVD for all new customers – self-installation of all products

upc cablecom has decided to opt for a solution by mquadr.at to support all new customers in the installation of all products. No matter what product needs to be configured: just insert the DVD into the drive, and the upc cablecom assistant guides the end user through the installation and configuration of all the products and hardware. Additionally, the installation DVD provides useful extra software, written help guides, additional services and the option to automatically connect further computers through Wi-Fi. In addition, the customer may choose any of the four languages supported by upc cablecom (German, French, Italian, English) at any time.

"Triple Play"

The application offers full support of so-called "Triple Play", the combination of Internet, digital TV and telephony. The upc cablecom assistant as a single application covers the configuration of any product and any combination of products and hardware. Due to the clearly arranged pre-selection and automatic detection of connected hardware (modems, set-top boxes), only relevant cabling guidance is shown to the end user. Detailed guides and animations are available for set-top boxes as well.

Video tutorials – for Internet, digital TV and telephony

The upc cablecom assistant contains more than 250 different animations in order to account for any possible combination. The animated cabling instructions are dynamically compiled, based on the following factors:

product (any combination of Internet, digital TV, telecommunication)

number of rooms (1-2)

set-top box (TV mediabox, TV mediabox recorder)

Internet hardware (modem, modem with integrated WLAN, modem & router)

TV plugs (2 or 3 pins)

TV cable (HDMI, SCART)

All animations have been designed for easy web implementation (for example on a support website).

UPC Switzerland: upc cablecom installer for Mac (Launch: 2011)

upc cablecom installer for Mac (Launch: 2011)

The internet installation and configuration software designed by mquadr.at for Swiss cable provider upc
cablecom is now available for Mac users as well. The application has the same features as the Windows® version:

With this new version of the upc cablecom installer, Mac users are provided – for the first time in Switzerland –
with a complete automated internet setup routine that contains hardware, WLAN and e-mail configuration alike. The software
matches perfectly with the upc cablecom E-Mail Assistant, which has already been in use for a year now. With these two
tools, upc cablecom offers its Mac customers a carefree package for easy setup and trouble-free operation of their internet
connection and all related services.
Both versions (Windows® and Mac) are available for download on the upc cablecom portal; they will also be delivered on
a hybrid DVD.

cablecom E-Mail-Assistent for Windows® and Mac® (Launch: 2010)

After releasing the newest version of the Internet setup software developed for cablecom by mquadra.at,
the “cablecom installer 2009 – hispeed disk 5.6,” mquadr.at designed an e-mail assistant for the Swiss
firm that will be launched in November 2010.
The cablecom E-Mail-Assistent is available from the service section of the company website, and
enables users to easily set up e-mail addresses.
After download it starts automatically and takes consumers in easy steps and in four languages
(German, French, Italian and English) through the configuration process. After a cablecom e-mail domain
has been selected from a drop-down menu, the E-Mail-Assistent locally sets up one or more e-mail addresses,
as soon as the customer data has been checked – and the program doesn't even have to be installed (it can
also remove all traces of itself from the user's system on completion of a successful setup, if so desired).

The cablecom E-Mail-Assistent works on both Microsoft Windows® systems (from Windows XP, SP 2) and Mac OS systems (from OS X).
It is the first application in the Swiss ISP sector to be available for both platforms.

Under Microsoft Windows® the assistant supports the following e-mail clients:

POP check prior to creation of the new e-mail account, to ensure functionality.
In this way for example the creation of e-mail accounts with incorrect e-mail addresses or user data is avoided.

Integration of an “I forgot my password” link - the answer is provided by the cablecom Customer
Centre to the consumers phone via text message.

Integration of the “setup additional cablecom e-mail addresses” feature in the end screen -
if chosen the program does not close, instead it jumps back to the selection screen.

The same functions are available under Mac OS and the following e-mail clients are supported:

Apple Mail from OS X (from Version 10.5.6)

Entourage from OS X (from Version 10.5.6)

Thunderbird

This lean application does not require any knowledge on the pert of the
user and will contribute considerably to minimising support enquiries about e-mail accounts.

UPC Austria: UPC Install Master (Launch: 2009)

UPC Install Master (Launch: 2009)

For years, UPC Austria (as well as its subsidiary company 2inode) has trusted in proven software solutions from mquadr.at.
Therefore, mquadr.at was commissioned to customise the revolutionary internet installation software m2webalizer,
which is already successfully in use at UPC Hungary, to the needs of UPC Austria. So a complex new application the "UPC Install Master" came into being.

Internet installation is done in five steps: First, the customer has to
choose his/her access mode (LAN, WLAN or USB) and, according to the access
technology they chose, is guided through the correct cabling of their hardware.
These step-by-step instructions are displayed in detail.
At the express request of UPC, animations were excluded from the software.
If the user chose USB configuration, he/she will be asked to select his/her cable modem.
The type of modem can be found in a modem list. Then the cabling is checked, relevant driver software is
installed if necessary, and the LAN configuration is performed. In doing so, the network card is configured
and various security settings (firewall etc.) are set on the customer's system. Basically, all relevant Internet
options are set automatically, so the customer is able to surf smoothly and safely via his/her new cable Internet
connection. After a successful connection test, the user may among other things choose the following options:

Installation of Fiber Power Optimizer

Fully automatic browser configuration

Set up e-mail account

To restore all Internet and e-mail settings, a simple "one-button recovery solution" may be used.
This means: Push one button and all LAN and WLAN settings will be reset to the default settings defined by UPC.

Once the customer has set up his/her Internet access, he/she will receive an extensive status report.
This report provides comprehensive information on the current state of the user PC.
The listed settings are itemised as follows:

General computer-information

Status of firewall and antivirus-software

Browser and e-mail-clients

Available connections

Each category provides information about the hardware in use as well as various settings and predefined parameters.
This information is particularly useful if an error occurs and a call centre agent is helping to solve this problem.
It thus becomes easier to find the cause of the problem and eliminate the fault. The status report is always positioned
within the application in the same look and feel irrespective of which operating system is in use, so call centre agents
can be provided with information very quickly. Additionally it can be saved in a document or printed.

Within the Install Master, UPC also offers the possibility to subsequently configure e-mail addresses
within the installed e-mail program on the local system. The user has to enter
his/her user data and, after successful configuration, receives a summary of all
relevant settings which may be saved in a document or printed for future use.

The Fiber Power Optimizer is available to the customer while installing the Internet
as well as in the form of a silent installation. This program optimises the user system (for example, TCP/IP settings) so that it is ready for the
high speed of chello Fiber Power. Therefore, the existing settings will be
saved so that they can be activated again if the Fiber Power Optimizer is uninstalled.

As in all m2webalizer-based products, an extensive context-sensitive Help is included in the UPC Install Master and can be accessed at any point in the software.

UPC Switzerland: cablecom installer - hispeed disk 5.6 (Launch: 2009)

cablecom installer - hispeed disk 5.6 (Launch: 2009)

The "cablecom-installer", developed by mquadr.at on the basis of our internet setup wizard m2webalizer
and successfully in use for many years, has been continuously expanded and adapted not only to
the technical advancements of mquadr.at but also to the altering requirements of cablecom.
The basic features and the functionality of this Internet- installation software will be described below.
Here you can quickly find an overview on the latest developments:

The most recent software release of the Internet- installation- assistant of cablecom mainly includes the following new features and hardware:

Support of Microsoft® Windows (all versions)

Support of the new e-mail client " Windows Live™ Mail "

Integration of a new hardware- set:

Motorola Surfboard modem

Ubee modem

Sitecom router and corresponding Sitecom USB WLAN stick

Updated accessory- software, which can be installed together with the internet-installation

Latest version of F-Secure (hispeed security package)

UPC Fiber Power Optimizer (for Microsoft® Windows XP, Vista and 7)

The new hardware was, on the one hand, integrated into the software in the form of clear Flash- animations and,
on the other hand, a technical integration was carried out, namely the automatic configuration of the router,
in order to make the installation of a wireless LAN as easy as possible for the customer.

The next expansion stage of the cablecom- installer is already being implemented.
With this release (end of 2009), the following devices will be supported:

Netgear Router and corresponding netgear USB WLAN stick

Multi Media adapter: Through the visualisation and animation of the correct connection
of the Multi Media adapter from cablecom, TV-consumers also receive step-by-step
instructions on how to connect and use their digital TV- box besides their modem and router cabling.

The cablecom installer disk is a brilliant example of the great acceptance of automatic Internet- installation- software by end- users.
Through the automation of all essential installation- processes and constant technical development,
as well as through timely adaptation to new operating systems, browsers and e-mail clients
and the exact adjustment of the software to the requirements of cablecom, the cablecom installer ensure higher
customer satisfaction and reduction in support cost.

cablecom installer - highspeed disk 5.3 (Launch: 2008)

cablecom's Internet installation software, created by mquadr.at and proving itself
in the field since 2007, has been enhanced and improved. The
latest upgrade, version 5.3, includes the following features and adaptations,
driven by the technical advancements of mquadr.at products and by extended requirements
of cablecom. Thus, numerous improvements have been included
simply for reasons of usability, providing cablecom customers with increased comfort
as well as a fast and secure Internet connection set- up.

Enhancement to the integrated HTML help with regard to the installation of
hot- fixes and service packs

Integration of the latest Wi-Fi™ 4.5 technology for wireless setup and configuration

Integration of new e-mail components

Support of Mozilla Firefox 3.0

Support of Service Pack 1 for Windows Vista

Integration of an improved monitoring functionality (based on the product
m2reporting): Through a Web- interface, cablecom has continuous, independent
access to current statistics and evaluations on software usage. From the number
of installations to the distribution of operating systems, antivirus programs and
firewalls, through to comprehensive evaluations on configured browsers and email
clients everything is clearly laid out in tabular and graph form.

cablecom installer - highspeed disk 5.0 (Launch: 2007)

mquadr.at created a new Vista-compatible "cablecom installer" for the Swiss provider cablecom GmbH,
which installs its cable-based Internet access products with a variety of innovative features and functions.

This solution enables quick and easy installation of the cable Internet access products,
including the set-up of e-mail addresses (client side) and their automatic registration (server side),
as well as the easy set-up and configuration of a "wireless network connection". Particular attention was paid to secure,
easy and quick installation, as well as to helpful additional features such as the installation of additional software
or the fully automatic WLAN configuration.

The most important features are as follows:

Quadrilingual, dynamic switching of languages

System check in silent mode (inclunding installation of missing protocols)

Monitoring functionality within the cablecom installer for standard reports
on:

Total installations

Distribution of operating systems

Browser and e-mail client distribution for first- time installation

Firewall and antivirus software, etc.

UPC Austria: inode Companion (2006 - 2009)

inode Companion (Launch: 2009)

At the beginning of 2009, the Internet set-up routine "inode Companion",which was successfully
introduced to the market a couple of years ago, was completely revised
and adjusted to the new design requirements of UPC Austria.

Alongside a complete change in its corporate design (GUI, banners, logos,
labelling and editorial content), all software components included within this Internet
access and support tool were completely upgraded. As regards modem configuration,
mquadr.at focused on the following new features:

Support of the new Fritz!Box Modem 5113, as a successor to the Fritz!Box 5010 for inode xDSL, including the set-up and support of VoIP

For ADSL services the new Thomson TG 585V7 modem was integrated, including all relevant configuration files

For further product information on inode Companion and its features, please refer to the following pages

inode Companion (Launch: 2008)

In the autumn of 2008, mquadr.at took the relaunch of "inode Companion", software that has performed successfully in the field for many years,
as an opportunity to adapt the application in line with current technological state of the art.

With the company's acquisition by UPC, adjustments to the tool's layout and appearance
(UI, GUI, banners, logos, labels and editorial content) were necessary on all software levels.
In the course of these adjustments, the powerful Internet set-up and support tool was
technologically updated and enhanced with new functionality.

The most important technical adaptations and new functionalities are succinctly listed below.
Of course, any features of previous releases, as described on the following page, remain available for the customer.

General adaptations:

Vista support

Automatic WLAN configuration

VoIP configuration

Firefox 3.0 support

Improved e-mail configuration

New components for faster configuration and increased software stability

Product-specific and functional enhancements:

inode Config: The Internet installation software based on m2webalizer (for
dial-in, ADSL and xDSL) was basically enhanced with two main features. On the one hand, automatic WLAN configuration was integrated.
The software now supports wireless network set-up and configuration with just a few mouse clicks. On the other hand,
a specific "expert mode" for WLAN settings was included. Experienced users may thereby choose their preferred encryption method, for example.

inode modemconfig (for Alcatel/Zyxel/Fritz!Box): The modem configuration software
integrated in the set-up process, m2modemconfig, now supports various new models of AVM's
Fritz!Box in addition to previously supported hardware (Alcatel, Thomson, ZyXEL).
Therefore, inode customers are now able to configure the Fritz!Box automatically (WLAN, VoIP)..

inode Companion (Launch: 2007)

Due to necessary technical enhancements to inode Companion, as well as new requirements
by inode/UPC, the software was completely redesigned in January. Alongside complete adjustment
to the new design and the integration of all new inode products, the whole set-up procedure and
its usability was improved considerably: Major technical innovation went into Internet installation and configuration,
enabling an even quicker set-up of the inode Internet connection and its corresponding modem configuration. The underlying mquadr.at
products are still the same, however they were adjusted accordingly and upgraded with some new functionalities.
Here are some examples, to name but a few:

inode Config: Is the Internet access routine based on m2webalizer (for dial-
in, ADSL, xDSL). For ADSL, customers can select between single and multi-user set-up
(including the corresponding modem configuration). In addition to other well-established functionalities,
this new release also includes the set-up of inode Telenode (VoIP) access via Fritz!Box as well as the corresponding
Internet connection. Also, inode customers can choose if they wish to set up their e-mail address during
Internet access configuration. As well as providing a choice of installation type (standard or custom),
inode Config also checks the client system for an activated firewall.
If the required firewall settings are not activated, customers will be informed accordingly.
Last but not least, Firefox was included as an alternative browser.

inode Modemconfig (for Alcatel/Zyxel/Fritz!Box): m2modemconfig was
specifically adapted for UPC Austria
to support the new Alcatel ADSL modems 546 and 585.
For all supported xDSL ZyXEL modems, a new type of communication (SNMP)
was introduced to avoid unwanted password detection. A remarkable innovation
of this release is the fact that inode Modemconfig now performs the automatic
configuration of the AVM Fritz!Box modems Fon 5010 and Fon WLAN 7140!

inode FTP: During Internet configuration m2ftp is preconfigured with the user
data retrieved from inode servers and installed automatically on the user's system. As a result,
users are immediately able to use this FTP client in the new inode design without having to enter hostname, username or password.

UPC Switzerland: hispeed volume counter (Launch: 2005)

hispeed volume counter (Launch: 2005)

In the course of introducing a volume-based Internet access product, Swiss cable network operator cablecom presents
its consumers with the download version of the new hispeed volume counter application. This innovative application is based
on mquadr.at's m2volumecounter and on the one hand was specifically adapted to cablecom's requirements
as far as design and functionality are concerned, and on the other hand has undergone major changes as regards
the underlying measurement technology.

hispeed volume counter always offers cablecom users an optimum overview of their current data volume,
is designed in four languages which can be switched dynamically and includes a series of individual settings:
Within its general settings, consumers can select the connection that is to be measured, choose their preferred language,
as well as individually define a maximum monthly data volume capacity and optionally request a warning message on reaching the limit.
A permanently visible status window displays the transfer volume of the current Internet session; an integrated link enables
cablecom consumers
to quickly access the online customer centre on the cablecom portal for further information on the actual monthly data transfer.

Undoubtedly, the most significant technological innovation is the new measuring technology which is being used for the first time
with the hispeed volume counter: The application measures any data transferred via the user's network connection based on "packet filtering".
This brand-new measurement technology analyses any data transfer on packet level, filters packets that are not wanted or not relevant for invoicing,
such as all ARP traffic, and consequently does not display this type of traffic within the measurement results. As a result, the information presented by
the hispeed volume counter corresponds more accurately to the data cablecom uses for invoicing.

As from now, hispeed volume counter is available as a download on the cablecom portal.
For cablecom customers, it is an ideal tool for administering their transfer volume capacity.