Alerts triggered by monitors can be managed through Monitors tab at the System, Profile or Device level.

The alerts window will display any raised alerts against a device with the associated severity and a message explaining the issue. Each alert is time stamped and assigned a color code according to severity. If the issue pertaining to an alert has been fixed, the alert can be cleared by selecting the alerts and clicking the Resolve selected alerts button.

Muting

Monitors can be muted for a device, profile or system. This functionality will continue to raise alerts but will suppress any notification either via email or through tickets. This function is useful where a particular monitor is proving to be “noisy”.

Alert Window

Clicking the Alert Message will open the Alert window. The alert window shows the alert in greater detail, outlining the device and the problem raised and by which monitor. Depending on the type of monitor a Diagnostic summary will be shown to assist you in resolving the issue.

The alert window also gives the user the ability to connect to the device via the Agent browser.

Help nº- 20130828 300129 EN

Help us improve our service by letting us know your opinion.

Your suggestions will help to resolve your questions more quickly and effectively.

Have you resolved your query with this article? YES NO Thanks for your answer