Faveo Help Desk Road Map

We are releasing 1 update every month. The below road map is for new features, bug fixes will be released from time to time and top priority is given to bug fixes.
Also multiple platforms plugin integration will be released from time to time based on client requirement/requests.

Feature List

Help Desk Community

Help Desk Paid versions

Service Desk Community

Service Desk Paid versions

November 2018

Laravel 5.7 framework update

New updated LDAP Plugin

Convert all Angular JS Code to Vue.JS

New Cron setting

New Ticket approval workflow

Improve ticket activity log

Faveo Auto Update module

Make Faveo work with both InnoDB & MyISAM

Migration from ZenDesk to Faveo

New UI – Client Feedback email module

Make Faveo navigation/menu structure dynamic, write classes for this. Similar to wordpress structure

New UI – Client Feedback email module

In Workflow add action/option to implement approval workflow

Updated Envato plugin

User profile should display associated assets

Contract filter option and notification email on expiry

API for change module

API for release module

API for asset module

December 2018

Rewrite plugins – Create new plugin structure

Make double click and single click page for ticket similar in inbox

Build New and better logging module

Rewrite SLA Module

Business hours, give time breakup option within a day

Improve Time Track & Billing module

Improve Task Plugin

Authentication: Shift to OAuth 2

New license structure

Admin Panel convert to Vue.JS and make Modular

Agent Panel convert to Vue.JS and make Modular

Facebook integration for social login and ticket reading improve UI

Improving inbox page load performance

Remove all Mysql hard code from Faveo

Improve Dashboard reports to select data based on user permission and department