Privacy Policy

Introduction

The FRINGE WORLD Festival and its website (www.fringeworld.com.au, including without limitation reg.fringeworld.com.au and any other sub-domains) are operated and maintained by FRINGE WORLD, a not-for-profit incorporated association [ABN: 90 649 491 963]. When we refer to ‘you’ we mean the user and/or browser of the Website and where applicable those persons, organisations or companies registering an event and/or venue for the FRINGE WORLD Festival.

Statement of Commitment

The purpose of this document is to outline how FRINGE WORLD complies with our privacy obligations as required under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and, in particular, the Australian Privacy Principles set out in that Act.

FRINGE WORLD will provide this privacy policy available to anyone who asks for it in an open and transparent manner, so that you can make informed decisions about your dealings with us.

As an organisation, one of our principal concerns is the welfare of our customers, employees, volunteers and stakeholders. A high level of trust and confidentiality is required to ensure the confidence of our customers, employees, volunteers and stakeholders. We aim to ensure that:

your privacy will be protected when accessing our services or visiting our premises;

you are able to access your personal information for review on request;

the personal information collected about you and retained in our records is correct, up-to-date and safe;

you are informed of how and when we collect your personal information, as well as what we may use your information for; and

you are aware of how to raise any privacy concerns with us.

The type of personal information that FRINGE WORLD may collect about you includes:

You can visit FRINGE WORLD’s website (http://www.fringeworld.com.au) and browse without the need to disclose any personal information. We do, however, require you to supply certain personal details when you register with us or make a purchase from the website, in order to process your transaction and/or fulfil your order. Here are some specific examples:

Name

Postal address

Email address

Telephone and/or mobile numbers

Your date of birth / age group

Feedback / comments

Transaction details relating to any purchase(s) that you have made with us or that have been made on your behalf

Any user account and/or event details preferences that you select

Any other personal information which may be required to facilitate your dealings with us

Any information that you disclose to us via direct email

We may also ask you for information when you enter a competition or promotion sponsored by us and if you report a problem with our website.

For system administration and to report aggregate information about users’ browsing actions and patterns (from which users cannot be identified), we may also collect information about the device on which you are using the website, including where available, your IP address, operating system, browser type and mobile network information.

We will also collect and process any personal data supplied by you in connection with your use of our Fringe Event Registration System (FERS) (reg.fringeworld.com.au) and/or FRINGE WORLD Festival Toolbox (www.fringeworld.com.au/toolbox) when registering an event or venue at the Festival. Some examples of specific information we collect are as follows:

If you are registering as an artist/presenter, accredited media member or venue manager

Your ABN, bank account & GST status details

Company name

Job title

Details about your event or venue

FRINGE WORLD may gather personal information about you in the following ways:

If you are a customer:

When you create a Customer User account on our website

When you make a ticketing and/or merchandise purchase through our website for any event at FRINGE WORLD Festival*

When you subscribe to our mailing lists and/or e-news

When you request information from us

When you apply for a job, volunteer or intern with us

When you visit our website, which uses cookies to gather information. These cookies help you to maximise functionality of our website, and is detailed in the ‘Cookies, Tracking and Advertising’ section of this Privacy Policy document.

*Please note that you may be able to purchase event tickets over the counter at the door of individual Festival venues or our Fringe World Festival Box Offices without providing any personal information.

If you are an artist, accredited media member or venue manager:

When you create an Artist, Media or Venue Manager account on our registration website

When you create a login account for the Toolbox

We may collect any of the above personal information about you:

directly from you;or

b. from some other person, organisation or agency on your behalf with your consent.

How FRINGE WORLD stores personal information

FRINGE WORLD may hold your personal information in electronic or hard copy format or a combination of both. This personal information may be combined or linked with other information held about you, including information that we receive from third parties. We have taken a number of physical, electronic and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

FRINGE WORLD protects the personal information it collects in a secure database stored by our third party ticketing provider. It is in a proprietary data format, which can only be read using proprietary tools.

Any data requests from FRINGE WORLD to our third party ticketing provider is stored on FRINGE WORLD’s intranet server which is protected, secure and is unreachable by the internet.

All data relating to ticketing transactions conducted through the FRINGE WORLD website are encrypted and handled directly by our third party ticketing provider and our payment provider.

FRINGE WORLD employees are required, as a condition of their employment, to treat personal information held by FRINGE WORLD as confidential, and to maintain the confidentiality of that personal information. They are also required sign in and use a password when accessing FRINGE WORLD systems and to undertake training about how to manage personal information.

How FRINGE WORLD may use your Personal Information

For general public enquiries and/or e-news subscribers:

To provide you with further FRINGE WORLD Festival information which may be of interest (such as email newsletters), if you have voluntarily provided your contact details for this purpose.

To contact you in response to your specific FRINGE WORLD Festival enquiries.

For any other reasonable business purpose which will enable the Festival to better service your needs or to protect the Festival and associated individuals from harm.

To advocate on your behalf with government agencies and organisations to obtain other support services and benefits for you.

For ticket and merchandise purchasers:

To contact you about your tickets, merchandise or information about the event(s) you have booked e.g. to let you know if a performance is cancelled.

For personal identification when you collect tickets or need lost tickets replaced.

For fulfilling merchandise orders.

To complete financial transactions e.g. with credit card companies.

To compile data on the preferences of attendees of the Festival events to improve future services and programming.

Should you select the "I would like to receive emails from Artists/Presenters of these events" option during checkout, to provide your email address to Artists and/or Presenter of events for which you purchase tickets so they can use it for marketing and promotional purposes.

To allow us to search for and process changes to your purchase / order (within the boundaries of our Terms & Conditions). In the situation where you contact us (in person, by email or by telephone) requesting that we update, modify, refund or exchange your order, we will use your personal information to access your order, assess the situation and where applicable make changes to your order. Please note that this Privacy Policy applies throughout our interactions with you in these situations.

For other people’s information that you provide to us:

If you provide personal information to us about someone else (such as a family member or friend) you must ensure that you are entitled to disclose that personal information to us.

You should take reasonable steps to ensure that the individual concerned is aware of the various matters detailed in this policy, including our identity, how to contact us, our purposes for collecting the information, our information disclosure practices, the individual's right to obtain access to the information and to have it corrected, and the consequences for the individual if the information is not provided.

For registrations of an event or a venue:

We will primarily use the information that you provide to contact you about all matters relevant to your event and/or venue to program our Festival.

Where your details are stored on the system and you are linked to a particular organisation, venue or event, the administrators of that organisation, venue or event may be able to see your name and contact details.

If your name and contact details have been identified as a contact associated with a venue, these may be displayed on our website.

If you have been identified as a contact for a particular event, your name and contact details may be used in event and venue proofs. We may ask for your permission to pass on your contact details or your nominated media personnel to accredited media and arts industry professionals.

You may withdraw your consent to our use of your data in this way at any time by emailing info@fringeworld.com.au.

Otherwise, FRINGE WORLD will only use your personal information:

In an aggregated form for use in our reporting

As required or authorised by law

Where there is a serious and imminent threat to your life, health, or safety or a serious threat to public health or public safety

For secondary purposes which are directly related to the primary purpose of collection of the personal information such as for quality assurance, staff training and as may be required by our insurers.

Keeping your personal information up to date

We take reasonable steps to ensure your personal information is accurate, complete and up to date whenever we collect or use it.

If you think any of the personal information we hold about you is inaccurate, incomplete or out of date, you can manage your information we have stored by logging into your online account via www.fringeworld.com.au if you have an online customer or promoter user account. Otherwise, please contact us and we will take reasonable steps to correct the information.

FRINGE WORLD may disclose your personal information to:

Third party contractors and service providers who help us operate our business or provide a service to you. FRINGE WORLD may disclose your personal information to third party contractors and service providers who, for example, help us send out our mail/email, operate our ticketing platform, provide us with fraud prevention services, maintain our website design, and perform data analysis to group demographic attributes of individuals.

Artists and Presenters of events for which you purchase tickets from where you have provided consent to do so by ticking the "I would like to receive emails from Artists/Presenters of these events" option during checkout. FRINGE WORLD discloses your personal information to such organisations so they may choose to provide you with promotional and marketing material about their future events by email. You may change your preference to receive email marketing at any time directly with the organisations which have obtained your information. If you do not have their details, you can contact FRINGE WORLD’s Administration Coordinator directly.

Press / Media where you are an Artist, Presenter and/or a Venue and have nominated to do so in FERS.

FRINGE WORLD will only disclose your personal information:

If the disclosure is permitted under the Privacy Act; or

If you have consented to the disclosure.

Email correspondence

We may preserve the content of any e-mail you send us if we believe we have a legal requirement to do so or are otherwise permitted to do so under the Privacy Act.

Any e-mail messages that we keep may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

Electronic Direct Marketing and Research

FRINGE WORLD may use personal information about you for marketing and research purposes. However, you can manage your FRINGE WORLD communication preferences in a number of ways, e.g. within your online user account if you are an online customer; or by contacting our Administration Coordinator. In addition, the marketing communications that we send to you will also contain information on how to unsubscribe from those communications.

You can also tell us at any time if you do not want us to disclose your details to other organisations such as our related companies or third parties for marketing purposes. To do this, you just need to contact our Administration Coordinator (details provided at end of this document).

Sometimes FRINGE WORLD extracts information from our collected records to produce aggregated data. This aggregated data does not identify individuals. FRINGE WORLD uses the aggregated data for research purposes and may share the data with third parties.

Cookies, Tracking and Advertising

For each visitor to our website, our server automatically recognises and stores the visitor's IP address.

In addition, our website uses cookies. To enhance your experience when using our website, these cookies may automatically collect information from you such as your postcode, preferences, region and sign in username.

If you use the 'Remember Me' feature during the user account 'sign in' process, the cookies will also store your sign in username.

Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies. Note that rejecting cookies will disable your browser from purchasing tickets from our website.

We also use cookies for tracking the statistics of our website. This allows us to better understand our users and among other things improve the layout and functionality of our website. This tracking is conducted in such a way to ensure the anonymity of visitors. Specifically, we utilise Google advertising cookies features such as Google Analytics Demographics and Interest.

Reporting. For further information about this, we suggest you refer to the privacy policies of Google Analytics (www.google.com.au/policies/privacy).

Sometimes our website contains links to third party websites for your convenience and information. When you access a non-FRINGE WORLD website, please understand that FRINGE WORLD is not responsible for the privacy practices of those external sites. We suggest that you review the privacy policies of each site you visit.

Accessing your Personal Data

Under the Australian Privacy Principles, you have a right to request access to the personal information that FRINGE WORLD holds about you and seek its correction.

If you have a login account, you are able to access or correct some of your personal information by logging onto our website.

If you do not have a login account, please send it to our Administration Coordinator. Please include your contact details such as email address and telephone number and enclose a copy of a form of identification such as a current driver's licence or passport. We aim to respond to requests for access or correction within 30 days.

There are certain situations under the Australian Privacy Principles where we may refuse to provide you with access to or correct your personal information but we will always let you know in writing if this is the case.

In case you believe that FRINGE WORLD has breached one of the Australian Privacy Principles, or a registered APP code that binds FRINGE WORLD, please send this complaint in writing to our Administration Coordinator. We aim to respond to these complaints within 30 days.

If you have any queries about this Privacy Policy, please contact FRINGE WORLD by email hello@artrage.com.au or during normal office hours 9am to 5pm (Mon-Fri) on 08 9227 6288.

Review of Policy

FRINGE WORLD undertakes an annual review of this Privacy Policy to allow for necessary updates, additions and/or changes. Changes to the policy can be found on the FRINGE WORLD website or by contacting the FRINGE WORLD Administration.