Protected purchases

If an item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, and is eligible for our Buyer Protection program, we will reimburse you for the full amount of the item plus postage and packaging costs.

Protecting buyers.

If an item that you’ve purchased online with PayPal doesn’t arrive or doesn’t match the seller’s description, we'll look into it. If something is wrong, our Buyer Protection will reimburse you for the full purchase price plus shipping costs.

How PayPal protects you.

PayPal protects you with leading security and fraud prevention systems, combining world class anti-fraud detection with 24/7 account monitoring. Our intelligent fraud prevention systems continuously analyse transaction data to keep you and your funds safer, no matter where or when you buy.

PayPal is safer than most credit cards.*

*Source: Fraud Index Report Q1, 2014 by 2Checkout.com, Inc.

Stay safe online

All you need to make purchases is your email address and password. And for extra protection, make sure your password:

Is at least 8 characters long and includes a mix of upper and lowercase letters, numbers and symbols

Doesn’t use everyday words, personal information, or anything else that can be easily guessed

Is changed regularly and is not used on multiple sites

Is not saved in your computer's cookies. Don’t click the “Remember me?” option or let your browser save passwords for you