"Disappointing is about the best description. Solarcrest came recommended and the initial phone calls were very positive offering good options and most importantly lots of support. The supply was fine and the fitting was straightforward enough but we are finding the unit draughty and noisy in use and frequently turn it off which defeats the point..
We think there are issues with the design and possibly with the machine, we have tried numerous times to resolve it with both solarcrest and Vent Axia and have managed to get it so we can mostly put up with it but still end up turning it off at times.
In particular the commissioning was a total waste of money (£450) the guy spent 30 minutes tops actually doing anything none of which seemed to be anything technical and I ve had to change lots of elements to get it to work for us, but they won't give you the paperwork you need to get the completion SAP done without it."

Thanks for the review! We pride ourselves on our communication with customers throughout the process and beyond, so remember, if you do have any issues going forward, we're only on the end of the phone.

"The Zehnder ComfoAir you installed is a great machine – very quiet and with a stable app so easy to control. I was a bit sceptical about having MVHR – noise / servicing / how well it would work. The results so far have been very impressive. In winter when all windows and doors closed the feel of the air in the house is outstanding. An added bonus is the distribution of heat within the property so that we usually only need to heat the house from the underfloor heating in the ground floor slab which then radiates through the house – aided by the redistribution by the MVHR. Your team were great and the fact that you can cross specify products to create the most appropriate system is great."

Hi Oliver, thanks for your review! It;s always good to hear that people are happy with our products and service. We hope you continue to enjoy your new system, and remember that we're only a phone call away if you ever need us! Thanks!

"I have worked with Solarcrest on my projects now for over 4 years. They are a pleasure to do business with as they take the time to support you through different options and provide a professional service in the design, installation and after service care. They obviously care about the service they provide and en devour to provide the right products for each circumstance.
I am very happy to recommend them.
Pete Wright"

"Very good, top quality equipment and expensive. I was tempted to install this myself with support but I’m glad I didn’t. Although I don’t think in principle was complicated it was involved and would have taken me ages to do, which with the build timescale would not have been possible. It’s not yet commissioned so I can’t comment further."

We're pleased you are happy with the quality of the equipment we use. We may not be the cheapest on the market, but we always make sure the right units are supplied, and only use the best quality ducting. If you want a job doing, you might as well do it right!

Many thanks for the review. We always take care to have the best knowledge possible about the products we offer. We want to ensure that you always get the best possible system for you, not for us! And we're always on the end of the phone should you have any issues in the future.

"Excellent customer service very friendly. Quick to respond to my emails or phone calls. Delivery arrived on the day specified but did come in 4 desperate lots so could have gone wrong. Will be installing myself so hope technical back up is good."

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