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Vtiger CRM

Is an open source CRM business solution built over LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies. The core development team of vtiger CRM is based in Bangalore,India. The project is available in over 15 different languages. vtiger CRM includes sales force automation, customer support & service, marketing automation, inventory management, multiple database support, security management, product customization, calendaring, E-mail integration, add-ons (Outlook Plug-in, Office Plug-in, Thunderbird Extension, Customer Self-service Portal, and Web Forms), and others.

Key Modulesvtiger CRM supports a number of different aspects of Sales Force Automation.

Lead Management

Opportunity Management

Account Management

Contact Management

Activity Management

Reports & Dashboards

Customer Support & Service

vtiger CRM provides enterprise quality Customer Support & Service features, such as Ticket Management, Knowledge Management, Customer Self Service Portal, Reports, and Support Statistics specifically useful for your organization's customer support force. You can also use other customer support-related modules, such as Products, Activity Management, Calendar, Contact Management, and so on.

Key Modules

Ticket Management

Knowledge Base

Customer Self Service Portal

Marketing Automation

Vtiger CRM provides Campaign Management, E-mail Marketing, Online Lead Forms, Product Management specifically useful for your organization-wide marketing requirements. You can also use other marketing-related modules, such as Calendaring, Contact Management, File Attachments, and so on.

Key Modules

Campaign Management

E-mail Marketing

Lead Management

Inventory Management

Vtiger CRM extends beyond traditional CRM to provide a complete sales cycle management by integrating Inventory Management functions, such as Products, Price Books, Vendors, Sales Quotes, Purchase Orders, Sales Orders, and Invoices with CRM modules, such as Leads, Accounts & Contacts, and Opportunities. Using vtiger CRM you can achieve the seamless integration between pre-sales and post-sales activities in a single application.

Key Modules

Products Management

Sales Quotes

Order Management

Invoices

Activity Management

Add all important customer-related e-mails to vtiger CRM for quick reference in future

Store all the details of customer meetings and calls in a n intuitive calendar

Manage daily tasks of the vtiger CRM users to have a streamlined sales process

Reports & Dashboards

Pre-build reports for sales force automation

Sales pipeline analysis by stage

Monthly Sales pipeline analysis

Sales opportunities by lead source

Drill-down the dashboards by time and opportunity stage

Security Management

Vtiger CRM supports advanced security management functions including roles, hierarchies, profiles and groups. This enables flexible access control to view and edit functions based on role, management hierachy and group membership.