Private Disputes Between Individuals

Complaints made by one individual against another individual (where no business is involved) concerning a private transaction, e.g., a purchase made through an Internet auction site, or in response to a "for sale by owner" advertisement in a newspaper, typically are resolved through the courts.

If you want to be represented by an attorney, but do not have a specific attorney in mind, you may contact one through the Virginia Lawyer Referral Service.

In Virginia, where the amount in dispute is $5,000 or less, an aggrieved consumer may file an action in the Small Claims Court that is part of the local jurisdiction's General District Court. Neither party may be represented by an attorney in Small Claims Court.

In Virginia, where the amount in dispute is $5,000 or less, an aggrieved consumer may file an action in the Small Claims Court that is part of the local jurisdiction's General District Court. Neither party may be represented by an attorney in Small Claims Court.

For further assistance call our Consumer Protection Hotline at 1-800-552-9963 if calling from Virginia, or (804) 786-2042 if calling from the Richmond area or from outside Virginia. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday.