Instructions

Your web or app developer will need to modify the script with additional code that calls the Front Chat API to pass user names and email addresses to the widget.

You will need to sign the user identity with the Verification Secret found in your Chat settings to ensure that the information is trusted and secure. If you have any questions about the set up process after reading the Chat API documentation, please reach out to our support team.

Passing this information is completely up to you. You can also pick in your channel settings whether to only accept messages from logged in users and reject messages from unverified (logged out) users, or to accept messages from both.