Managed Services

Why we’re right for you

Can’t Justify Employing Dedicated IT Staff?

Let Austin Technology manage your IT infrastructure. Managed IT Services is our state of the art IT support program paid on an affordable monthly fee. Imagine your IT systems proactively managed and monitored by a team of qualified IT engineers. You will receive immediate IT support when you need it.

All users follow a streamlined approach to logging in their IT problems. We follow a strict process in ensuring their issues are resolved within the service level agreement and all support is done by industry best practice frameworks.

Managed IT Services is where we really pride ourselves as a full time, day-to-day maintenance partner of your IT to ensure that it’s constantly monitored, maintained and secured. Better yet, you’re paying a predictable fixed amount per a month for unlimited support. Doesn’t matter how many incidents you raise that month, you will be charged the same amount every cycle. Contact us today to get a complementary audit of your IT environment!

Remove the complexity of managing your own network infrastructure. We provide support and maintenance for a wide range of networking setups including LAN, wireless, firewall, content filtering, VPNs, WAN.

This includes:

Monitoring of switches

Monitoring of routers

Firewall management to protect your system and data from outside intrusions

For every business

As a small business you have to spin many plates at the same time and the last thing you need is having to spend time dealing with annoying IT issues.

Whilst we have grown beyond the small micro business size, we know that every minute counts and small issues can really impact on the service that you provide your clients.

We also know that as a small business flexibility is key. It is this know-how that enables us to offer a range of packages that will not only be within your budget, but will enable you to concentrate on growing your business and also offer you the flexibility to work however you need to.

Typically your systems have grown with the business, but unfortunately a lot of the time these systems were built upon flaky layered foundations. The knock on effect of this is lots of downtime, security concerns and no real business continuity plan.

Why not invite us in to take a fresh look at your system? We can of course be there to support your staff when things don’t work as they should, but more importantly we can advise you how to improve the systems as a whole and plan for growth and resilience.

You are likely to be the Operations or General Manager and are being asked to review your IT strategy for the business. We love dealing with companies of this size that have this type of problem.

We pride ourselves on being much much more than just an IT Support company. IT Support is our bread and butter and our clients think we do an “amazing” job (don’t take our word for it, check out our testimonials).

Our other passion is advising. We love coming into companies just like yours and helping you get your IT ready for the next stage of growth. We can help you to understand what you have by auditing and documenting it for you. We then like to understand what the drivers of the business are and how your IT is a part of that.

We will do a full Audit to include a Business Continuity and Disaster Recovery review and then make recommendations based on our findings. This will then set you in good stead for structured stable growth of your IT systems and the operational future of your business.

Ensuring your business uses the highest trained people is critical for you to rely on your internal company structure.

Without effective management, support, advice and direction from a qualified resource, you could be putting your decision making and business growth at risk. The same reasoning applies to your internal IT and how you would like to scale it.

We provide companies with a fully outsourced IT Management and Operations Department. We are able to provide you with complete IT Management, IT operational process design and implementation, systems and user helpdesk IT support all at a lower cost than hiring a full time IT Team.

Just think of us as your dedicated external IT Manager from your external IT Department.

For companies with an existing on-site IT Technician, IT Manager or a full IT Department, we are able to act as a bolt-on to provide a secondary layer of support, as well as a resource point for them and for the Company Directors and Partners.

We are also available to provide IT Departmental cover where necessary and are able to work with other third-party IT providers to ensure a full transparent outsourcing model, but working in strict partnership with your business.

You’ll Experience

An Australian-based Service Desk of highly qualified engineers

24/7 Performance Monitoring

Unlimited Support

Fixed Affordable Monthly Fee

Response on Incidents in less than 1 hour

Dedicated team of qualified engineers

Proactive Maintenance

Enterprise Endpoint Security

Transform your business and save money

We see ourselves as an IT partner not provider. We see you as a valuable partner and will commit to providing you peace of mind while you focus on your core business. Let us cut downtime costs, while at the same time sustain an efficient stable and highly productive IT environment.