Usersnap reviews

Usersnap is used by some of the most amazing companies worldwide

What people say about Usersnap

Behnaz Babazadeh Senior Interaction Designer

We love how easy it was to install Usersnap in our product. Getting detailed, visual feedback has eliminated confusion and streamlined our QA process so that bugs and design feedback are assigned to the right person. We even created a Slack channel so the whole team can follow feedback without filling up our inboxes.

Franz Tretter Product Manager Web

As a company with a wide range of apps & services we rely on tools like Usersnap to make our feedback workflow better.

On the one side, Usersnap enables our users to easily submit feedback. On the other side, we gather a lot of in-depth information, such as technical data, screenshots and device information with the Usersnap feedback widget.

The easy-to-use tools from Usersnap were the main reason that we choose to roll out Usersnap in our globally operating company.

We use the Usersnap feedback widget for our internal web development projects. It helps us to collaborate more effectively on new features and landing pages. With it's screenshot feature, we and the developers are able to communicate change requests or features in an easy way. Our team loves it.

Yunchi LuoTech Lead at

Usersnap has significantly reduced our response time to fixing bugs, while its integration with Desk makes managing feedback from our users easier, too. Consider the Compass engineering team impressed.

Enzo Pietzsch QA & Usability Engineer

The worst bug report is the one which hasn't been filed.

I see two major reasons for not reporting issues: The cost of switching the system (e.g. to an issue tracker or email client) and the hassle of describing the problem coherently.

Usersnap deals with both. Reporting an issue is just one click away and the combination of a screenshot in addition to highly relevant metadata makes reproducing a bug a breeze.