Overview:Palo Alto Networks PA-200 Premium Support for 1 Year Premium Support includes all of the features in Standard Support plus access to technical assistance centers is available from Monday, 7 a.m., to Friday, 6 p.m., PT (24/7 access for Severity 1) & Next-business-day delivery for parts and hardware replacementPalo Alto Networks

The Palo Alto Networks® PA-200 is a platform for distributed enterprise branch offices and medium sized businesses.
The controlling element of the PA-200 is PAN-OS™, a security-specific operating system that natively classifies all traffic, inclusive of applications, threats and content, then ties that traffic to the user, regardless of location or device type. The application, content, and user—in other words, the business elements that run your business—are then used as the basis of your security policies, resulting in an improved security posture and a reduction in incident response time.