Privacy Statement

The website www.safescan.com (“Safescan.com”) is owned and administered by Safescan BV. This policy, read in conjunction with the sales conditions, explains how Safescan may use the information we collect about you and what rights you have over the personal data we have on you which is in our possession. Please read this policy and our sales conditions and user conditions carefully; by visiting the website you confirm that you agree with these documents and have understood them.

INFORMATION WE COLLECT ABOUT YOU
The information we receive from customers helps us personalise and constantly improve your shopping experience on Safescan.com.
We use the information to:

1. process orders and to deliver products and services;
2. process payments and discount coupons;
3. communicate with you about orders, products, services and special offers;
4. amend your data and keep the accounts you hold with us up to date;
5. display content such as wish lists, customer assessments, product advice and product comparisons;
6. recommend additional products and services which could possibly interest you;
7. prevent or detect fraud or misuse of our website and to enable third parties to perform technical, logistic or other functions on our behalf.

TYPES OF INFORMATION WE COLLECT
We receive and store information you enter on Safescan.com, such as name, delivery and invoice addresses, VAT number, town or city of residence, e-mail address, telephone number(s), details relating to your order, invoicing and payment and details concerning product registration and warranty or which you provide in another way.

AUTOMATIC INFORMATION
We receive and store certain types of information on moments in which you are in contact with us. For example, we make use, in common with many other websites and cookies. In this way we receive certain information when you visit Safescan.com via your web browser. There are companies which offer programmes which allow you to visit websites anonymously. We are then unable to offer you a personalised experience on Safescan.com since we do not recognize you, but we still want to inform you that such tools exist.

E-MAIL COMMUNICATION
To help us make our e-mails more useful and more interesting, we often receive a confirmation at the moment you open your e-mail, if your computer supports such a function. We compare our customer list with lists we receive from other companies in order to avoid sending unnecessary messages to our customers. If you do not want to receive e-mails or other mail from us, please make use of the unsubscribe option in the e-mail.

USING AND SHARING INFORMATION
Information about our customers is valuable for our company. We only save the information if we are still using it or if it is mandatory to retain the information. Once we no longer make use of the information and any legal retention period has expired, we shall remove the information. Safescan.com only shares information about customers with third parties in the way described below.

AGENTS
We make use of other companies and persons who perform functions on our behalf. Examples of these functions include the processing of orders, delivery of packages, sending e-mail or post, removing duplicate information on the customer list, analysing data, offering marketing support, processing credit card payments and delivering customer service. These agents have access to the personal data which they need to perform these functions, but may not use this information for other purposes. In addition, they must process the personal data in compliance with our privacy statement and we have signed a processing contract with these parties.

SPECIAL OFFERS
We sometimes send special offers to a select group of Safescan.com customers on behalf of another company. When we do this, we do not give your name and address to the company concerned. Make use of the unsubscribe option in the e-mail when you do not wish to receive such mails.

PROTECTING SAFESCAN.COM
We provide account details and other personal information when we are of the opinion that this is appropriate for
complying with the law, to implement or amend our user conditions and other agreements, or to protect our rights, our property or the safety of Safescan.com, our users and others. If in some cases there is a processing relationship, we shall then conclude a processing agreement with this party. This also covers exchanging information with other companies and organisations for the protection against fraud and the limiting of credit risk. The following actions are not, of course, covered: selling, renting, sharing or making public in any other way personal data of customers for commercial purposes in any way that infringes the commitments made in this privacy statement.

WITH YOUR PERMISSION
In all cases other than those stated above, you will be informed and your permission will be requested when information about you could possibly be shared with third parties. You can then choose not to share this information. You are entitled to withdraw your permission at any time by sending an e-mail to privacy@safescan.com.

SECURITY MEASURES
Safescan takes appropriate technical and organisational measures to secure personal data against loss or any form of unlawful processing. These measures offer an appropriate security level, taking into account the state of the technology, the implementation costs and also the nature, the scale, the context and the processing purposes. The measures are also intended to prevent unnecessary collection and further processing of personal data. The Person Responsible is entitled at all times to request an up-to-date summary of the organisational and technical security measures that Safescan undertakes to accomplish this appropriate level of security.

When you register online, you can choose whether or not you want to receive the newsletter from Safescan. If you want to change your contact preferences, simply click on My Account in the bar at the top of the page and then on Contact Details. If you do not wish to receive any commercial communication from us, switch off the “receive Newsletter” option.

WHAT IS A COOKIE?
Cookies are text files containing small amounts of information which are downloaded onto your PC, cell phone or other device with which you visit a website. The cookies are then sent back to the issuing website at each subsequent visit or to another website that recognises these cookies. Cookies are useful because they ensure that the website can recognise the device of a user. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies that are used on the website:
Below is a list of all cookies that are used per category on the website.

Since cookies ensure that you can profit fully from a number of the most essential functions of the website, we recommend that you leave these switched on. If you block cookies or reject them in another way, you can, for example, not add items to your shopping basket, complete your order or make use of products and services for which you are required to log in. If you leave cookies switched on, do not forget to log out when you make use of a shared computer.

SHARING YOUR INFORMATION
We shall never share your information with persons outside Safescan except in the following cases: if you give us permission to do so; if the law allows or demands this of us; with other companies who supply services to us; or to the legal successor of the company.

OTHER WEBSITES
The website can contain links to other websites where we have no control and where this policy does not apply.
The administrators of these websites can collect information about you which they use in accordance with their policy, which possibly deviates from ours.

CHANGES IN OUR POLICY
This policy replaces all previous versions and is valid from 2018 onwards. We reserve the right to change this policy at any arbitrary moment.

QUESTIONS OR REQUESTS CONCERNING YOUR DATA?
You can peruse and amend your data via the ‘My Account’ section of Safescan.com or you can request us for perusal of and rectification or deletion of the data collected by us or restriction of the processing concerned. Furthermore, you can raise an objection to the processing and request transfer of the data.

You can send such a request to privacy@safescan.com. In addition, you can contact the Dutch Data Protection Authority if you have a complaint.

Step 1
Once you’ve found an item you’d like to buy, click the “Add to cart” button. The selected item will be added to your shopping cart. Click the “Shopping cart” link at the top right of every page to visit your cart and adjust amounts or remove items. You can also continue shopping and return to your cart later.

If you already have a Safescan account, log in with your e-mail address and password. Your billing address and other information will be automatically filled in for you.

If you don’t have a Safescan account, click on “Proceed to checkout” and fill in the requested information. (In a later step, you’ll have the chance to create an account and save this information for next time if you’d like.)

Step 3
On the next page, select your desired payment method. (See our payment options page for more information about your choices.) If you plan to pay by credit card, you’ll be asked to enter your card details here.

Step 4
On the final page, you can review your order one last time and read our terms and conditions before you confirm your order. When you’re ready, click “Place your order”.

Step 5
After you’ve placed your order, you will be redirected over a secure Internet connection to our payment service providers, where you will be guided through the final steps to complete your order. After your payment is processed, you will be redirected back to Safescan.com. We will start processing your order and send you an order confirmation e-mail.

We ship all our products from a central warehouse. To help you plan your order, we use a set of simple status symbols to indicate an item’s real-time stock level.

Safescan stock status symbols
Green – The item is in stock and ready to ship! Orders placed before 16:00 CET are shipped the same day.
Orange – The item is currently sold out, but we expect to have it in stock very soon. You can pre-order the item, and as soon as it arrives at our warehouse, we’ll ship it to you.
Red – The item is currently sold out and we don’t expect to have it in stock again soon.

Once you submit your order, we set aside the in-stock items you’ve bought. If any items are out of stock, we’ll hold your order until they arrive, then ship all your items together. That way, we make sure you get your products as quickly as possible.

If it ends up taking longer than expected for an out-of-stock item to arrive, we’ll contact you and ask you how you’d like to proceed. We can do one of three things for you:

Cancel the out-of-stock item and ship the remaining items right away.

Ship the in-stock items now and send the outstanding item as soon as it arrives.

Cancel your entire order.

Canceling an order
If you’d like to a cancel an order that hasn’t shipped yet, please contact us.

We offer the following payment methods for your convenience and, unlike many other shops, never charge any transaction fees.

Credit cards
You can pay for your Safescan order using one of the following credit cards:‣ VISA‣ MasterCard

We use a secure SSL connection during the checkout process, so your credit-card details are fully protected. After you enter your information, we will communicate with your credit-card issuer to process your payment smoothly and securely.

China Union Pay
You can pay with a China Union Pay card safely and easily. Using a UnionPay card, the amount in the transactional currency is converted into Chinese Yuan directly based on the transaction day's exchange rate and deducted from your UnionPay card. Conversion through an intermediary currency such as U.S. Dollar is not necessary. You don't need to pay any currency conversion fee, which may help you save 1% to 2% of the transaction amount.

Alipay
Experience fast, easy and safe online payments with Alipay. Using Alipay, especially Chinese buyers can purchase Safescan products from our online store and make a payment in RMB.

PayPal
PayPal is the preferred way to pay online in many countries because it’s safe and fast. PayPal securely stores your credit card and banking information, enabling you to pay online without entering your sensitive financial information every time you shop. Using Paypal you can speed through the checkout process in just a few clicks. PayPal deducts payment directly from your credit card or bank account, and your payment information is never shared on the Internet.

Advance payment by bank transfer
If you select this payment option, we will ship your order once your payment has been received in our bank account. The e-mail order confirmation we send you will contain your order number; please refer to this number when you make payment, so we can link your payment to the correct order.

Your privacy and protection are deeply important to us, and we go to great lengths to ensure the security of your information on our site. To protect your information during the ordering process, we use Secure Sockets Layer (SSL). SSL is the industry standard protocol for establishing a secure connection between computers on the Internet. The protocol encrypts all traffic and guarantees message integrity and sender and receiver authenticity.

There are two ways to confirm that a secure SSL connection has been established:

The website’s URL begins with “https://” rather than “http://”.

You see a visual cue in your browser’s address bar, such as a lock icon or a green button (varies by browser).

These cues signify that your payment and personal data are protected. You can click on the lock icon or green button in your browser’s address bar to view the details of the SSL certificate, including its validity.

We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use a selected and trusted Hong Kong based parcel service. Please see the table of shipping rates ‣ for detailed information.

After you place the desired items in your shopping cart, select your preferred delivery method. The cart will calculate and display your shipping costs so you can review them before you complete your order. These costs are also displayed in the confirmation e-mail we send you after you place an order, and in your online order status.

Orders that are in stock, from which the payment has been authorized and received on weekdays are shipped within 2 working days. The delivery of an order is on average 3-4 business days, depending on the country where the order is shipped to. Orders placed on weekends and public holidays will be processed the next business day.

When you shop on Safescan.com, you enjoy a 10-day money-back guarantee on all items (excluding software packages). During this time, you can return an item purchased from our online store for a full refund, without stating a reason. Please note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:

You must have created a Safescan account.

The item must be unused.

There must be no visible damage or signs of use.

The product and all accessories, manuals and packaging must be returned in their original state.

The guarantee does not apply to software packages.

We may reduce or decline your refund if the item has been used or damaged or is incomplete.

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 10-day money-back guarantee.

We will refund a reduced amount if:

the product has been damaged, either by you or on its journey back to us

any components (manuals, cables, adapters, and so on) are not returned

Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card.

We offer a 7-day DOA (Defective on Arrival) policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period, and after approval, submit a return request through your Safescan account at Safescan.com. We will pick up the defective product and deliver a new one at no cost to you.

Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted for DOA; they will be sent for repair under warranty instead.