Cisco SMARTnet Premium Extended Service Agreement - 1 Year (C66958)

Please note, this is a special order product that requires extra time for processing and shipping. Please refer to the individual timeframes stated above. If you have specific questions, contact our Customer Service Team at 1.800.680.0859 and we will be happy to help.

SMARTnet support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, and technical support. Cisco Systems developed SMARTnet services to meet the maintenance requirements of customers with internal maintenance support staff. The SMARTnet support product is based on Cisco's philosophy of moving beyond traditional business barriers to achieve the following: make all of Cisco's information, services, and support available to its customers on demand, deliver fast response and high customer satisfaction, improve user productivity, significantly lower the cost of doing business.SMARTnet Premium service provides all of the features of SMARTnet service, plus the fastest response time for replacement parts, 4-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco-observed holidays.This support is applicable to Cisco PIX Firewall for 50 users bundle.Additional Information: Cisco SMARTnet Premium extended service agreement - 1 yearType: Extended service agreementService Included: ReplacementFull Contract Period: 1 yearResponse Time: 4 hour(s) 4 hoursService Availability: 24 hours a day / 7 days a weekCovered Configurations: Appliance with 50 users license