Delivery

All orders placed before 3pm Mon-Fri will be dispatched the same day, regardless of delivery method chosen, subject to stock availability and any security checks. Orders placed after 3pm during the week or at weekends are processed and dispatched the following working day. A working day is defined as Mon-Fri, not including Bank Holidays. We offer two delivery options for UK orders.

Returns

We aim to process returns in 7 days, but please allow up to 14 days for a refund.

If you are unhappy with your purchase for any reason, return it to us (unworn and originally packed) within 28 days and we’ll give you a full refund.

When returning please simply enclose a invoice or covering letter with your name and full address together with your requirements.

Ship your item back to Us

Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, www.pentagon-headsets.co.uk will accept qualified and conforming products for exchange or refund within 30 days of the original purchase date.

The earpiece is connected to the push-to-talk (PTT) button with heavy duty Kevlar reinforced wire. This is the same material used to make bullet proof vests, so you can be assured that the earpiece’s wire provides plenty of flexibility while being durable enough to withstand collisions and impacts without the risk of it snapping at the wrong moment. Partnering the durable choice of materials is the earpiece’s ergonomic design. This Mitex earpiece fits snugly in the ear canal and can be worn comfortably for long periods.