Hello,It has been quite a while that I haven't heard from you about the progress in the solution of your problem. Please keep me informed about what is happening so that I am able to assist you better.

I am still following up and waiting for your reply.

Regards.

Hello,It has been quite a while that I haven't heard from you about the progress in the solution of your problem. Please keep me informed about what is happening so that I am able to assist you better.

I put the scanner cable back on and now I get a noise, and have not had a chance to get back to it. I am working it on the side. I have not forgotten about you. What could that be? I did not take the cable off.

I put the scanner cable back on and now I get a noise, and have not had a chance to get back to it. I am working it on the side. I have not forgotten about you. What could that be? I did not take the cable off.

Hello,I can truely understand that you have got one of the most frustrating problem one can ever get with his/her All-in-one printer.In order to get rid of that noise what you can do is take that cable completely out of its socket. Blow some air over it so as to clean any dirt and then re-fix it to it's original position.In almost all cases it has been seen that if this doesn't fix it, the problem lies with the motor.You can get a replacement motor from HP if your printer is in warranty for free or you can also purchase it. I am providing you one of the sources.

Hello,I can truely understand that you have got one of the most frustrating problem one can ever get with his/her All-in-one printer.In order to get rid of that noise what you can do is take that cable completely out of its socket. Blow some air over it so as to clean any dirt and then re-fix it to it's original position.In almost all cases it has been seen that if this doesn't fix it, the problem lies with the motor.You can get a replacement motor from HP if your printer is in warranty for free or you can also purchase it. I am providing you one of the sources.

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Related Questions:

Perform a partial reset on the printer. To do this first remove the power supply from the back of the printer. With the power off press and hold the # and 3 keys.

Plug the power back into the printer, keep holding the # and 3 keys till you see " Partial Reset " displayed on the printer screen.

If that does not work, do the same but press and hold the # and 6 keys

Re-initialize the HP all-in-one

Force the HP all-in-one to reinitialize by following the steps below:

1.Turn the unit off by pressing the ON button.

2.Disconnect the power cord.

3.Wait five seconds, then reconnect the power cord.

4.but before plugging the unit back in, press and hold the # and 6 keys on the HP all-in-one numeric keypad. Continue to hold these keys down for a few seconds after plugging the unit back in to reset it. Once the all-in-one re-establishes communication with the computer, reset the language and country.

Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

You have a problem with your scanner, you should try reinstalling the drivers on your device, and also check on your manual if there is a prerequisite requirement regarding your scanner, in order for it to work properly.

I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try
connecting the printer to the wall outlet instead of a surge supressor, then a different wall
outlet, then reset to factory defaults. After that didn't work, they
submitted an replacement order.

This problem is getting a lot of coverage in various troubleshooting websites. HP really should own up to it and offer some assistance. Anyway, here's a link to one man's description of the fix... with pictures! The hardest part might be finding a Torx screwdriver to take off the back. Good luck!

If you are get that error message than unplug the power cord, and than press Poun and Number 6 Keys together on the keypab of the printer. While these keys are pressed and hold, than at the same time plugged in the power cord and dont release the two buttons.After say 30 second you will get a new message on the screen of the printer.All of the above steps actually reset the printer. I hope this will work.