I've tried several times to open the program and it gets stuck on initialization or I get this message: CCRBridge.exe has stopped working. And my only choice is to close the program. Does anyone have an answer? Very frustrating.

I apologize for the inconvenience. I can't reccommend enough for you all to phone in a chat with our lovely Customer Service department. They don't mind at all to help you work through technical problems-- each comptuer is so different, so sometimes one answer unfortunately doesn't fit all

I've been told to add Cricutsync.exe and CCbridge.ex to my anti-virus and firewall....still not working. Been trying for two months....thinking of selling my birthday present, Expression 2, and going back to doing things by hand!

I have been having exactly the same problem - craft room stuck on initializing. I had no problems running it on my windows 7 laptop and PC, but can't get it to work on new laptop, which is windows 8, so I'm guessing it's something to do with the OS. I have emailed cricut, so hope I get an answer soon. Will post on here if I get solution.

I did initially have problems with my windows 8, but eventually via one of these forums I was told to download by using Windows 7 compatibility mode and to tick the run as administrator mode. That worked for me, hopefully it will help someone else.

Does anyone have any problems purchasing at the minute, I am wanting to buy some of the Christmas card templates from this page http://uk.cricut.com/sho.../products-Cards-712.aspx but it won't let me view large and when I click to buy the digital image it just brings up a runtime error, it seems to let me put any other cartridgs in my basket though !

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