Backing up and restoring user data where requested by client. Supplier shall not be liable for the data loss. Supplier is NOT responsible for the condition of the data transferred/recovered before or after diagnostics and repair.

Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts

Assist on Incident and Problem Management activities

Taking ownership of issues through to resolution on all appropriate requests

Categorize and prioritize end user support requests (Incidents) and Service Requests by utilizing ticketing system to track tickets and provide up-to-date status and information

Move equipment associated with escalated help desk Incidents and Service Requests