Credit Cards

Card Protection Plus

Have peace of mind and protection for your credit cards

In case you lose your wallet or handbag, Card Protection Plus will save your day. Just make a call to Card Protection Plus 24/7 Customer Service hotline to cancel ALL your HSBC and other banks' ATM and credit cards.

CPP's Card Protection Plus is Asia's most comprehensive card protection plan for use in the event of card loss, theft and related fraud.

If you lose your wallet or have your handbag stolen, we'll cancel all of your lost cards immediately. Just make one free call to our customer service hotline anytime, anywhere and we will provide the comprehensive card protection services.

The Card Protection Plus membership also offers a lot more than protection for card fraud. It also covers the replacement costs for your lost items including your identification documents, wallet and much more.

CPP's Card Protection Plus is Asia's most comprehensive card protection plan for use in the event of card loss, theft and related fraud.

If you lose your wallet or have your handbag stolen, we'll cancel all of your lost cards immediately. Just make one free call to our customer service hotline anytime, anywhere and we will provide the comprehensive card protection services.

The Card Protection Plus membership also offers a lot more than protection for card fraud. It also covers the replacement costs for your lost items including your identification documents, wallet and much more.

Card fraud may occur – it is when someone other than yourself uses your card or card details in stores or online. This can often happen when your card is stolen from your purse or wallet – especially if the thieves also know your address and other personal details.

Four to six weeks prior to the renewal date of your membership, we will send you a reminder letter advising that your
membership is due for renewal. We will take payment from the same credit card (i.e. pay card) as in the initial
membership. If the membership fee cannot be charged to the pay card, we will collect the membership fee from any of
your other credit or debit cards from the same Issuer of the current pay card that are registered with us, failing which, from
any other cards also registered with us, in accordance with the terms and conditions. Upon successful collection, such
card shall become the new pay card for subsequent membership fees unless notified by you otherwise. Your
membership will be renewed automatically without grace period.

When you first purchase the membership, you have a 14-day grace period from the membership start date where you can cancel the membership and receive a refund if no claims have been made. After this period, no refunds will be made.

- Your coverage starts as soon as we have confirmed payment. Therefore, we recommend that you register your
card details with us as soon as possible. By doing so, we will be able to cancel your cards faster to avoid card
fraud from taking place.

- If you purchase a household membership, make sure you register the details of four other supplementary
members and their card details in the card registration form as well.

CPP has been awarded the latest and most stringent internationally recognized security certification - ISO27001 which means that you can have the assurance that our systems are safe and your information is as secure as humanly possible.

As soon as you have discovered the loss, you should call our card loss and stolen hotline on+60 3 2168 5678 as soon as possible to report your loss. We will then contact your card issuers immediately to cancel your lost cards.

When you discover the items are missing, immediately call our hotline on +60 3 2168 5688. Our specially trained agents will be able to guide you through the whole process. Our first priority will be to cancel the lost cards. We will then advise you how and where to receive a replacement passport. Finally, we will provide you cash advance, advances to settle hotel bill and re-issue travel tickets.

Should you ever need to make a claim, please call us on +60 3 2168 5688 and we will send you a claim form. The form needs to be completed with as much details as possible and then return to us, together with original documents/receipts and related police report. You are required to report the Card Loss, loss/theft of Valuable Documents and/or loss/theft of Personal Belongings to the local police and us within 24 hours of you becoming aware of that loss.

You can call our customer service hotline on +60 3 2168 5688. Our lines are open 24 hours a day, 7 days a week.

So how much does Card Protection Plus cost?

We offer two types of Card Protection Plus to best suit you or your family. HSBC can offer affordable annual membership fee's from as little as RM10 a month to ensure the piece of mind that comes with knowing your finances are cared for when you most need them.

Card Protection Plus comes with the following features to protect you in the event of the theft or loss of your cards:

One phone call to cancel ALL lost bank cards, i.e. ATM and credit cards.

Protection for your bank cards up to RM300,000 from fraud or unauthorized use.