Can't access Hotmail by clicking on the icon as usual. It…

Customer Question

Can't access Hotmail by...

Can't access Hotmail by clicking on the icon as usual. It just keeps telling me that something is wrong and it can't access. My internet connection works fine on other connections but my sign-in page for Hotmail will not come up.

Technician's Assistant: How long have you had this issue with your Hotmail account?

Just this morning; it was working last evening.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

Tried clicking on live.com but it keeps telling me that someone or something may be trying to access that way and not to do so.

Technician's Assistant: This sounds important. The email expert will definitely help you with this. I'm going to connect you with a email expert who has 1585 happy customers and a 4.6 out of 5 Rating. Anything else we should know before I connect you?

No. I do have another Microsoft Outlook program through Loma Linda University server, but not my Hotmail account.

Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Verified

Hi there, and thank you for your question.

Outlook is having a service outage right now; this should be automatically resolved at their end within the next 4-6 hours. There's no issue with your account itself. For further info on this, please check out the following link:downdetector.com/status/outlook

If you need more help, please use the Reply box below to continue our conversation.Otherwise, kindly take a moment to click one of the five stars at the top of this page > Submit. Thank you.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.