Shipping

Delivery times will depend on the postal service within your area. All orders are sent out from our distribution centre in line with the delivery option selected and as defined in the "What are my delivery options and how much will it cost?".

WHAT ARE MY DELIVERY OPTIONS AND HOW MUCH WILL IT COST?

There are three main delivery options and these can be selected in the check out stage of your transaction with us.

Express Post $15
Delivery via Express Post is next business day do all locations except regional Perth and Darwin

Free shippingOn all orders over $99

If you order Great Spray Tan, your whole order will ship by road and will take longer. This is due to restrictions imposed by the airlines for products regarded as "Dangerous Goods"

WHAT IF MY ORDER HAS NOT ARRIVED AFTER 7 WORKING DAYS?

Delivery times do vary and are also dependent on your postal service and destination. While there is some limited tracking available for registered post the best option would be to check with your local post office as sometimes notice of attempted delivery may be misplaced. Contact details for your local post office can be obtained through the Australia Post website.

HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

You will receive an email informing you that your order has been dispatched. Please add eorders@ellabache.com.au to your address book or ensure you have disabled any spam filters you may have so our emails can be received.

HOW CAN I TRACK MY ORDER?

You will receive an email informing you that your order has been dispatched. In this email there will be a tracking number and a link to our carrier's web site where you will be able to locate the tracking number. Click on the link which will take you to Australia Post's website for more details.

I HAVE LOST MY RECEIPT CAN I PLEASE OBTAIN A REPLACEMENT?

No problem, please contact our Customer Care Team on 1300 136 661 and we can arrange for a receipt to be emailed to you.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Delivery times will depend on the postal service within your area. All orders are sent out from our distribution centre in line with the delivery option selected and as defined in the "What are my delivery options and how much will it cost?".