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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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There are 20 memory locations to store numbers in, they are numbered 01 - 20. Press and hold the memory button until Memory Store shows in the display. Dial the 2 digit memory location or use the arrow keys to choose the memory location. Press the select/channel button which will show Store Name in the display if the memory location is empty or will show edit and delete options if the memory location has an entry in it. If the memory location is empty, use the number keys to enter a name for the memory location. Press the select/channel button which will show Store Number in the display. Enter the phone number using the dial pad. Press the select/channel button to save the entry. Press the memory button to end.

Given that consumer telephones are inexpensive, the cost of repairing the speaker phone on the 960 (assuming you still have it) is probably not worth it.

Going off of my memory....to program a speed dial you would first press "Program", enter the telephone number you want stored and then press the one of the memory buttons to save the number to. If the number is to be saved on a lower memory position press "Lower" before you press the memory button.

AT&T's telephone product website has a section where user manuals for many AT&T and Lucent branded telephones.