TSM Issue No. 27

One of the first things I learnt while in Hospitality and Tourism school was that the tourism industry is not about selling products but rather experiences. Services are usually very tangible and touching emotions is usually what makes a place a good destination. When we decided to do this special focus on Tourism/Hospitality, we made a quick poll on our social media networks with this simple question: Which of these challenges should our Hospitality sector look into urgently?

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We are an Educative|Free|Print+Online|Business magazine with a focus
on Customer Service. We publish in English, French and Kinyarwanda. We sensitize, educate and raise awareness about issues that help service providers improve their services. -->Read more