Click the link in the email you received. This will open a browser window.

Follow the onscreen instructions and you will then receive a second email that contains the document
passcode. Keep the browser window open because you will need it when you are ready to enter the
passcode.

Open the second email. Copy the passcode and paste it into the space provided in the browser window you
kept open.

Click the Download button. The file will be downloaded to your computer.

Click here to download the latest version of Adobe Reader for free. Click Install Now and follow the onscreen instructions. Once Adobe Reader installs, go to your Applications folder and open Adobe Reader. The first time Adobe Reader launches, it will prompt you to set Adobe Reader as your default PDF application viewer. You should select Yes.

Processing means that the order is still with your school. If your order has been in this status for more than a couple of days, you should contact your school.

Available means your order has been processed and the recipient has received an email with a link in it to access your document. If they didn't get this email, they should check their Spam folder.

Delivered (electronic documents) means that either the recipient downloaded the document using the link they received in the email, or, if the document was delivered to a school that is part of the Parchment network, the document is in the school's Parchment account.

Delivered (paper documents) means that your document has been mailed. Please note that standard delivery can take 7-10 days. If you requested FedEx (overnight) delivery, please see the FedEx FAQ at the end of this section for information on tracking these orders.

Canceled means that your order has been canceled. Refer to the email you received for more details.

Error means that we encountered an error while processing your order. Refer to the email you received for more details.

If your school offers paper documents (some schools only offer electronic documents), and you selected to have your document delivered by FedEx, you would have received an email with a tracking number. Go to the FedEx tracking web page and enter your tracking number to track your document.

We use FedEx Standard Overnight, which means that deliveries take place on business days only (not on Saturdays or Sundays).

The cost for documents varies by school. When you request a document, a pre-authorization charge is placed on your credit card account, but you are not charged until your document has been delivered*. The pre-authorization charge may stay on your account for up to 10 days (in some cases, longer).

* If you selected to have any documents in your order processed after the next semester's grades are posted (hold for grades) or once your degree is officially awarded (hold for degree), you will be charged in full immediately even though your document will not be processed until a later time. You will not see a pre-authorization charge in this case.