2) How do I sign up on the BitOasis platform?

Create your password and click on the “Sign up” button.
(Note: Password has to be unique and not a shared password that you have on
another platform).

You’ll then be redirected to the “Account Setup”
page, a confirmation email will be sent to the email address you have
registered with.

Once the confirmation email is received, you can either use the confirmation
code that was sent to your email or you can click on the “Click Here” link
and you’ll be redirected to our website to log in.

After verifying your email address, you’ll be required to enter your
personal phone number that you’d like to have registered with BitOasis.

You’ll receive a text message with a confirmation code on the number you
have entered. You need to enter the code and tick “I agree to
BitOasis Terms of use and Privacy policy” and click on
“Confirm Phone number”.

You can also use the “Call Me Code” feature. If you are
facing any issues receiving the OTP confirmation code on your phone number.

After confirming your phone number, you’ll be redirected to the BitOasis
dashboard wallet.

3) I’m unable to log into my BitOasis account
because I am not receiving the login verification email.

If you haven't received the verification email, please make sure to check
your spam/junk folders, or you can add help@bitoasis.net to your
contact list. (If you are facing this issue and you are registered with a
Hotmail email address, please get in touch with our support team to change your registered email
address).

4) I am not receiving the OTP confirmation code to
login to my BitOasis account.

In order to securely log in to your account, you will be required to enter
the 6 digits One-Time Password (OTP) sent to your registered mobile device. If
you do not receive the OTP confirmation code, you can either request to
“Resend SMS Code” or you can use the “Call Me
Code” feature.

5) How can I deposit AED on BitOasis?

Visit the “Deposit Money”
page in order to begin placing a deposit order. Fill in the AED amount that you
would like to transfer, note down your User ID number, click ‘confirm’ to
proceed.

After selecting AED amount, proceed with initiating your online money
transfer manually to our bank account (You can find our bank details on the
second page after you place your deposit order on the “Deposit Money”
page.).

We’ll receive your payment on the same day or next business day if
you’re sending from UAE. If not, it may take up to 1–3 business days.

After we confirm receiving your online money transfer, your AED balance is
updated with your AED credit that you can immediately convert to digital assets
at the exchange rate available.

Local and international deposits now have a minimum amount of
300 AED.

6) When should I expect to receive my money deposit
confirmation?

Make sure that you have manually logged into your online bank account to
initiate the online money transfer to BitOasis bank account. If the online money
transfer was initiated from a UAE-based bank, it should be confirmed on the same
business day; however, if you perform the online money transfer at the end of
the day, it’s possible that it’ll take another business day to confirm your
payment.

International only money transfers may take up to 1–3 business
days to be received.

7) Can I fund my BitOasis account through my
corporate bank account?

Unfortunately, the only way to fund your BitOasis account is through your
personal bank account registered with us.

8) Can I fund my BitOasis account through exchange
houses?

Unfortunately, the only way to fund your BitOasis account is through your
personal bank account registered with us.

9) Can I store all my digital assets in the
BitOasis wallet?

You can only store and withdraw BTC on the BitOasis wallet. All other digital
assets can be stored on the Trading Platform only.

10) I do not have access to the Trading Exchange.
How can I trade digital assets?

The Trading Platform is only available to fully verified users. In order to
gain access to all the functions of the Trading Platform, you will need to verify your
account by providing us additional Know-Your-Customer (KYC)
documentation.

All information and documents provided are securely stored with BitOasis. For
more information, please visit our privacy
policy.

11) What is the difference between BitOasis wallet
versus the BitOasis trading exchange?

By joining BitOasis, you will gain access to our two services – the wallet
service and the trading service.

When you sign up to BitOasis, you will
instantly gain access to your BitOasis wallet, which allows you to buy and sell
Bitcoin securely.

When you verify your
account, you will gain access to the Trading Platform, which allows you to
spot trade, set buy and sell market orders, and set buy and sell limit orders
for your digital assets.

13) How do I buy/sell (BTC, ETH, XRP, LTC, BCH,
BSV, ZEC, XMR, ETC, and XLM) on the trading exchange?

Start by accessing the “Trading Exchange” on your wallet Dashboard.

Choose the currency you’d like to buy/sell from the “BTC-AED”
drop-down menu.

Fill in the amount you’d like to buy/sell. You’ll have two types of
trading orders; you can either place a buy/sell “Market” order or a buy/sell
“Limit” order.

“Market” orders allow you to buy/sell at the market price that is
available at the time of the purchase. However, “Limit” orders give you the
flexibility to enter at which price you want your orders to be executed if the
market reaches the price entered.

To submit your buy/sell orders, click on the “Place Order” button.

14) How do I withdraw (BTC, ETH, XRP, LTC, BCH,
BSV, ZEC, XMR, ETC, and XLM) to an external wallet from the trading
exchange?

Click on the “Withdrawal” tab, on the trading exchange’s main page
and you will be directed to the “Digital Asset
Withdrawal” page.

From the drop-down menu, you can choose which digital asset you would like
to withdraw.

You can start by filling out the digital asset amount (ETH, BTC, LTC, XRP,
BCH, BSV, ZEC, XMR, ETC, or XLM ) you choose to withdraw, along with your
external wallet address. (Withdrawal fees will be available to you under the
wallet address box and will be deducted from the amount withdrawn).

For XRP withdrawals to an external wallet, you will need to provide the
address (adding the TAG will be optional). However, make sure to tick the box
“No Ripple Wallet Tag”.

15) Which trading pairs are available on BitOasis
trading exchange?

16) How many confirmations are required to process
each digital asset trade?

The minimum number of confirmations required for each digital asset
trade are:

BTC: 7 confirmations

ETH: 100 confirmations

XRP: 1 confirmation

LTC: 6 confirmations

BCH: 12 confirmations

ZEC: 15 confirmations

XMR: 15 confirmations

ETC: 100 confirmations

XLM: 1 confirmation

17) What currencies can I use to buy, sell and
trade digital assets?

You can buy, sell and trade all digital assets using UAE Dirham
(AED) only.

18) Are there any fees applicable on the Trading
Platform?

For more information on the Trading Platform fees, please visit our fees section.

19) Can I withdraw my AED balance to any bank
account?

You can only withdraw your AED balance to your personal bank account
registered with BitOasis.

The withdrawal feature is available for our users in the United Arab
Emirates, Saudi Arabia, Kuwait, and Bahrain only.

If you are based in Oman, you can only withdraw your AED balance if you
provide us with your IBAN number.

20) I have initiated a money withdrawal order and
I have not received the amount in my bank account yet. Why?

Local money withdrawals take up to 4 working days (Sunday-Thursday) to be
processed.

International money withdrawals take up to 10 working days to be
processed

NB: Please allow up to four (4) working days for local transfers, and up to
ten (10) working days for international transfers.

21) My account is fully verified but I would like
to apply for a higher limit. How can I do that?

You can apply for a higher limit by clicking on the „Increase Limits“
page on the „Buy Bitcoin“ tab. Fill in the required information and click
‘Done’. (Note: Your weekly limits will be increased based on the documents
and information provided.)

Your application for a limit increase will be reviewed within four (4)
working days.

22) How can I verify that my digital assets are
really being traded?

All transactions are posted on the blockchain, which allows you to confirm
your digital asset balance at any time. You can view your public addresses in
your settings. You can alternatively
verify your digital asset balance using a third party service such as
Blockchain.info.

23) How secure is my BitOasis account?

For enhanced security of your digital assets, we recommend all our users to
implement two-factor login authentication. We also prompt our customers to enter
a multi-digit authentication code with every login attempt (unless deactivated
by the customer), and send each customer a Confirm your login email when signing
into their account from a different IP address.

24) How secure are my digital assets on
BitOasis?

Our wallet uses multi-signature technology to secure your
bitcoins. With our multi-signature wallet, you will need 2 of your 3 private
keys to move or spend any bitcoins. This provides an extra level of security to
make sure your funds will not be compromised if one of your private
keys is.

Your wallet private keys are three. You and BitOasis have access to one of
those keys. As BitOasis, we do not have access or control over the 2 remaining
keys and by that, we do not have control over any of our customers' bitcoins.
The second key is held by BitGo, a third-party security company. The third key,
or the Recovery key, is a backup for emergencies and is secured under the
supervision of an independent law firm that our customers can reach out to in
case of any service compromise.

25) Why does BitOasis give me a new receiving
address for every transaction?

In order to protect your privacy and to offer you an enhanced level of
security, BitOasis will always provide you with a new receiving address
for each transaction. This level of security prevents anyone from
tracking the payments you receive on the blockchain. Each new address provided
will automatically link back to your BitOasis account, thereby ensuring your
funds are always received in the correct wallet.

26) Does BitOasis have a mobile App?

We are currently working on upgrading our Mobile App. In the meantime, kindly
use the BitOasis website.