Customer Service Training for Volunteers - Victor Harbor

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Customer Service Training for Volunteers - Victor Harbor

Wed. 7 September 2016, 12:30 pm – 3:30 pm ACST

Sales Ended

Sales Have Ended

Registrations are closed

A waiting list applies to all of our scheduled training sessions. If you have booked and find you are unable to attend please be courteous and contact us on 8326 0020 so we can offer the place to the next person on the waiting list.

Friends Who Are Going

Friends Attending

Friends Attending

Friends Attending

Sales Have Ended

Registrations are closed

A waiting list applies to all of our scheduled training sessions. If you have booked and find you are unable to attend please be courteous and contact us on 8326 0020 so we can offer the place to the next person on the waiting list.

Event description

Description

Training open to volunteers and volunteer managers ONLY

The Department for Communities and Social Inclusion has contributed funds towards this Project

This training will assist anyone working with clients or customers or in a team environment.

Who are your customers?

Learn how to use effective communications skills when dealing with them to ensure a satisfactory transaction for them and for you.

How do you deal with difficult or challenging behaviours or difficult customers?

Learn about some strategies to assist you when dealing with conflict resolution.

What expectation does your organisation have of you when dealing with customers - including relevant policies and procedures