Lateral Performance Ltd is a UK based company and complies with UK consumer law. We are a registered firm with Companies House and are registered in the UK for VAT.

This means that shopping with Lateral Performance is safe, easy & reliable.

Our Terms and Conditions do not affect your statutory rights.

RETURNS

To return products to Lateral Performance Ltd you must in the first instance, contact us by email or telephone to obtain a return goods reference number, without this number your return may be delayed in processing.

If the part supplied was the correct part as ordered but you wish to return it this will be subject to a 20% restocking fee and must be returned at your cost.

The packaging and product should be in 'as new' condition for restocking and return to apply, should the product not be in such a condition then we reserve the right to adjust the restocking percentage to cover costs, by 'as new' we would describe that as the condition that you would expect to receive it in when you originally bought it.

Refunds will only be issued after inspection of the product returned.

Our returns policy allows 7 days for return.

PRICING

Prices exclude VAT (Value Added Tax).
VAT does not apply to orders that are to be shipped outside the E.U. or to Tax Free areas such as the Channel Islands. These areas will be priced and billed without VAT however you MUST contact Lateral Performance to obtain your postage costs before we process your order.

While we do our best to ensure prices are up to date and correct, errors may occur and in this case you will be contacted before your order is shipped to confirm you still wish to order the item, we reserve the right to amend any prices shown on the website at any time without prior notification.

We reserve the right to cancel any product from our site & shop we see fit for whatever reason we decide and at any time.

PAYMENT

Lateral Performance accept most major credit cards for online orders.

You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. We only bill your card when your order is ready to be dispatched (unless a special order or an orders paid for using Paypal, this will be charged in full, this will also include the cost of any out of stock items)

For all orders including offline orders Lateral Performance only accept payment in Sterling (GBP).

You can, for offline orders, pay by Personal Cheque / Bank Draft or Bank Transfer, we recommend that you do not send cash through the post.

All items remain the property of Lateral Performance Ltd until paid for in full, we reserve the right to hold items until we are in receipt of cleared funds.

You can also pay by PAYPAL, All you need is a PAYPAL account. For more details go to www.paypal.com

DELIVERY

Delivery to mainland UK will be made within 72 hours unless otherwise advised, overnight can be arranged you must contact us to obtain an urgent delivery rate.

Overseas shoppers MUST contact us for shipping prices and to ensure that we are authorised to send the item to your country

Please check your items when delivered, you should inspect the delivery and if there are any signs of damage you must sign for the item in such a way with the delivery company, any damage not signed for or reported can not be handled as a claim from the delivery company and we can not confirm that we will be able to refund or replace your order.

Damage must be reported to us with 24hours of acceptance of item.

STOCK LEVELS & OUT OF STOCK ITEMS

There are times when items become temporarily 'Out Of Stock' these items should be removed from the listings on the site.
Should you purchase something which has in the mean time become out of stock, we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Your credit card will not be debited until we dispatch the product UNLESS it becomes a 'special order' product in which case we require payment in full before it is orders (see special orders below).

Whilst we have taken steps to ensure that the information, prices & descriptions are correct there may be some errors within the site content.
Please make us aware of these errors should you come across any, we reserve the right to change and amend anything on the site under errors & ommisions.

USING OUR SITE, SERVICES & PRODUCTS

Lateral Performance Ltd disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site, our services or the products listed here in.

COPYRIGHT

All information displayed on this website is the property of Lateral Performance Ltd or the respective product brands, It may not be used without prior written consent of Lateral Performance.