The Spa Depot Spa Cover Reviews

DuraTherm Spa Cover 3/16/2015Spa Cover
My first cover was damaged in shipping. The delivery company didn't deliver it on the scheduled day. I had to call them to find out that it was damaged in shipment. Spa Depot sent a new cover and it is very good quality. I rounded up a half inch on the width per the directions, but I should have rounded down, since I have a Cover Valet. The new cover would not fit between the Valet brackets, so if you have one be careful on the width measurements. I will have to get creative to spread the brackets out for the cover to fit.

DuraTherm Spa Cover 1/7/2015New spa cover
I received my new spa cover yesterday on time. After filling the spa and expecting it to take 24 hours to reach 102 degrees, thanks to the new cover, it only took 12 hours! Mine is a 2000 Jacuzzi Vectra. When ordering Garth indicated he could not find a database for such an old spa, so he made double sure about my measurements before sending the information to the factory. Garth is patient and goes the extra mile to make sure the customer is satisfied. I am thrilled with the new cover. It fits to a tee. It's exactly what I needed.

DuraTherm Spa Cover 11/28/2014The people at spa depot
I don't know if you are supposed to write a review on people but that's what I'm doing. My wife and I have ordered from spadepot for about 2 1/2-3 years now. Every order is right, a good deal and the fastest shipping I have ever seen. I needed a heater and some other parts ASAP and there is no way I could get it in time so I drove from Seattle to Olympia to make my purchase. Just like an online purchase. They had everything I needed. Super friendly REAL NICE PEOPLE! I asked if I should spend more money on a better pump than the one I had already bought (base model) and was told "no, that's a good pump". Apparently they don't sell crap and they don't try to upsell you either. I got some good tips and went home. EVERY PART WAS RIGHT!!! I feel like a jerk for not remembering their names but I'm sure they do this same service every day for a lot of people online. There is another hot tub company about 20 blocks away from my house. No need to mention names. I bet they had the heater I needed in stock. Too bad for them. The first, second and last time I went there they really didn't care that I walked through the door and after asking for parts I got the hard sell on my crappy old tub. Apparently I needed a new $8,000+ one. Spadepot didn't tell me that. They sold me (once again) THE RIGHT PARTS and still made a buck. I'm sure this might seem like a rant. I don't care. When I get good service at a good price I'm telling everyone I know. Now you know. Thanks SPADEPOT!!!!! I'll be back! Ohh they even recommended a BBQ joint for lunch down the road!!

DuraTherm Spa Cover 10/13/2014Beautiful cover
I just installed my new cover from Spa Depot and so far so good. The fit is spot on and the quality and finish is better than I expected. I got the Sunbrella finish and it is much more attractive than vinyl. We'll see how it lasts but so far I'm very pleased with my purchase. Thank you.

DuraTherm Spa Cover 9/13/2014Superior Customer Service
I ordered a cover lifter and a custom spa cover over the phone with the help of a very personable and knowledgeable order entry associate. Wow, in less than 1 week I received the cover lifter. In less than 4 weeks I received the custom spa cover. Fabulous , Awesome , Beautiful , Timely , Impressed .Perfect size and color. It is truly amazing that there is a company out there that not only meets expectations but exceeds them by a long shot.With no qualms , I will be ordering my spa maintenance supplies from them in the future.I would recommend Spa Depot for any and all spa supplies to anyone that needs them , based on my recent experience.

DuraTherm Spa Cover 9/2/2014Dura Therm Premium Spa Cover ( Best Value)
I was looking to replace my spa cover and did a lot of comparison shopping! After extensive research I settled on a Duram Therm Spa Cover from Spa Depot. When I placed my order I purchased all the upgrades possible. The cover is very easy to handle, well constructed. The workmanship is outstanding. Spa Depot offers some great upgrades at a price you won't beat. The cover was shipped directly from the mfg. to my home by motor freight. The cover was well packed and the box was very sturdy. There were no holes or tears on the shipping box. The Driver helped me inspect the cover, great shipper. The color I ordered is the Monaco Blue and boy is it sharp looking. Spa depot is a great company and they stand by there customers. If you can find a better cover than a Dura Therm Spa Cover buy it! In closing Dura Therm Spa Covers are your best choice in the industry!
Thanks Spa Depot!
FD Ithaca NY

DuraTherm Spa Cover 7/10/2014Great Spa Cover!
This is the 2nd cover I've ordered from Spa Depot along with various other parts and products for our spa. Great follow up emails from the company and product arrived without damage by the carrier. The color, size and fit of the new cover were spot on.

DuraTherm Spa Cover 7/9/2014Happy customer
We had ordered through another supplier and had a bad experience as the product was made wrong and was not close to the quality we had ordered.
Our order through SpaDepot came when it was expected, was made correctly and exceeded the quality we expected. Very happy customer

DuraTherm Spa Cover 7/9/2014Spa Cover
Love this cover. It's much lighter than my last hottub cover, and seems to be well-made. The true test will be next winter, when my electric bill normally skyrockets.

DuraTherm Spa Cover 7/9/2014spa cover
only problem was when ddelivered, we were told they would call so package could be inspected, cover was just dropped without anyone contacting us first. inspection showed no damages

DuraTherm Spa Cover 7/9/2014very happy with product and service!
At this point we are very happy with our new cover! I was nervous about the delivery after reading some of the reviews, but we had no problem at all and our cover arrived undamaged. Our previous cover was so water-logged we couldn't even lift it to use the hot tub. Only time will tell if that problem returns but this cover seems very well made and we are hoping to use it for many more years than our last one!

DuraTherm Spa Cover 7/8/2014Great value spa cover
This is the second spa cover we've purchased from Spa Depot, the first one lasting over 11 years and finally being destroyed by hail. The new one is every bit as nice as the first one and I expect it to be just as long lasting as the first one.

DuraTherm Spa Cover 7/8/2014Wonderful spa cover
Purchased this cover to replace the cover that came with the spa. Made measurements as directed, the cover fit like a glove. Delivery was made in a reasonable time and was simple.

DuraTherm Spa Cover 7/7/2014spa cover
After what felt like forever, definitely not ten days, more like six weeks, we finally got the cover. Looks like great quality. Will know more once it rains. Very lightweight, which I'm happy for. So far very happy with product. Will definitely recommend to others.

DuraTherm Spa Cover 7/5/2014Awesome cover
It was just what I wanted and the gentleman that took my order was awesome in helping decide which cover would work best for me. It looks beautiful. I love spa depot!

DuraTherm Spa Cover 7/3/2014VERY HAPPY CUSTOMER
Very happy with the cover we ordered. Arrived when they said it would the driver was very helpful at taking it out and making sure there was no damage to the product.I will order from here again.TP

DuraTherm Spa Cover 7/1/2014Best top I have owned
Adding the thermal liner was a good thing. Cut the heating time by two thirds. The top was cut perfectly to my measurements. I included the double wrap for a longer lasting top. The only draw back is the weight. It is heavier than my last two tops, but I expect it to last twice as long.

DuraTherm Spa Cover 6/30/2014Great Spa Top
I received exactly what I ordered. It is a quality product. It took slightly more time (1 week) than I was promised to receive the spa top however. If I ever need another one, I will order from The Spa Depot !

DuraTherm Spa Cover 6/30/2014Perfect Fit!!!
First time ordering something like this (hot tub cover) on line. The on-line instructions for determining the corner and the customer service on the phone were awesome. The cover looks and fit greats. The cost was much less than free standing stores in my area (Atlanta, Ga.) Highly recommend!!!

DuraTherm Spa Cover 6/29/2014excellent purchase experience
recived when needed. We are extremely happy with the quality and service we received. I would highly recommend this company in comparison with our last experience ordering this product!

DuraTherm Spa Cover 6/29/2014Perfect Fit
Nice cover. Fits better than the original. Measuring instructions worked perfectly. Special instructions were followed exactly. Shipper contacted me the day before and the day of to arrange delivery.

DuraTherm Spa Cover 6/27/2014a little different than i thought
The cover i ordered for my spa is nice, but my spa has the back side is curved and is higher in the middle of the back so the fit is not perfect,but it works. Also the lock down measurements were wrong. They told me to measure from one spot but when they made the cover they made the lock down straps too short.

DuraTherm Spa Cover 6/26/2014Round spa cover
It was so easy, I entered my cover dimensions, the model number and it arrived as scheduled without any issues. We love our new cover, especially the price!

DuraTherm Spa Cover 6/26/2014Better than our old one
Web site was clear and easy to use. Directions to measure our spa for the new cover were easy. Will purchase spa cover cleaner and 303 protectorant. I learned from your website that I can use the protectorant on the underside of the cover.
Slight negative for delivery taking longer than promised.

DuraTherm Spa Cover 6/25/2014SPA Saver
I was leery about measuring my spa for a good fit. Also, I wasn't sure of the quality of the item ordered. Local quotes were significantly higher for a replacement. I didn't need to worry. The cover fit fine and the quality is very good....I would say as good as the original.
Customer service was excellent and delivery was on time. I would do it again.

DuraTherm Spa Cover 6/25/2014Custom Fit at Low Price
The measurement intructions are clear and produce a good fit. This is the second cover I got from Spa Depot. The first one lasted 6 years. With the improvements adding more protection of the core, I hope this one will last longer.

DuraTherm Spa Cover 6/25/2014Great quality cover, excellent customer service
This cover is great! Thank you Spa Depot. Wonderful customer experience. Your techs helped me measure to perfection. The cover fits like a glove, is very high quality material and the color (rust) is exactly what I was hoping it would be. Thank you!!

DuraTherm Spa Cover 6/25/2014Excellent --- but,
Excellent cover. Rated down because of poor packaging. Received with 2 minor tears/holes in cover skirt over zipper junction (more cosmetic than anything) because of poor packaging and lack of support for shipping. Not worth declining shipment as replacement would probably arrive in same condition (according to delivery driver who said one customer had declined delivery 3 times for similar condition); but irritating.
Overall, Spa Depot is the BEST !!!

DuraTherm Spa Cover 6/23/2014Spa cover
Ordered at a fair price, first delivery was damaged by shipper. Spa Depot made good on the second delivery in less than 2 weeks. Good product, good service, good communication.