Does Kore.ai offer trigger-based service APIs?

Yes, the Kore.ai Bots Platform supports trigger-based service API calls and much more.

The Platform includes a simple, yet powerful API-based integration framework that saves time and money by freeing developers from writing complex custom glue code and implementing third-party integration suites or ESBs for every bot. This framework allows for trigger-based alerts using Webhooks and a poll scheduler, and also supports:

Strategies to identify new events or content and prevent duplicate alert messages:

None (default method) – Incoming task payload is hashed and the latest 500 task hash values are persisted. Each new task payload is compared against the list to prevent messages.

ExcludeByCacheIDs – One or more response identifiers keys are used from a list to filter task alert messages and prevent duplication based on the cached hash value of the key for up to 500 hash values. When a key hash value matches the response object, the alert message is filtered out. For RSS alert types, RSS XML payloads are parsed as JSON.

Chaining of API requests and aggregated responses

Custom javascript processors for both requests and responses

Parametrizing of headers, path fields, and request payloads using both user input and session data