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CRM / Customer Relationship Management

Microsoft Dynamics CRM

Microsoft Dynamics CRM is now known as Microsoft Dynamics 365 for Sales, Marketing, and Service.What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is a data-driven business solution that helps you take care of your customers. By developing leads, nurturing contacts, tracking sales and delivering actionable data, you can keep your customers happier.

Pick & Choose

Dynamics 365 delivers the full spectrum of CRM through five individual apps that work together seamlessly:

• Sales

• Customer Service

• Field Service

• Project Service Automation

• Marketing

Designed to Be Flexible

Microsoft Dynamics 365 has two different licensing levels so that you pay only for how much you need and nothing more. You can choose the apps that your business needs and add additional apps or users as your needs grow. Dynamics 365 encompasses all of the best practices of CRM, with the flexibility, familiarity and functionality you would expect from Microsoft.

It's a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones.

“Microsoft Dynamics 365 is transforming how we work and how we better serve customers. We needed a universal database that was able to grow with us and that is how we landed on Microsoft Dynamics CRM.” -Susan Parsons, Business Education CompactWhat Are The Benefits of using Microsoft Dynamics CRM?Marketing

Microsoft Dynamics CRM can boost marketing team success by helping them to:

• Be more creative with multi-channel marketing where customers can be reached across multiple touch-points on the go. Microsoft Social Listening allows you to monitor, manage and engage with your customers across social media.

• Organize team engagement and communications more easily, reducing time wastage and distraction.

• Take out the tedium of smaller repetitive tasks and enable a focus on wider goals.

• Measure success with behavioral and marketing analytics.

Sales

Microsoft Dynamics CRM can empower your business sales force by helping them to: