SignNow Reviews

What do you like best?

I love how simple it is to use, that I can just upload my proposals, contracts and documents, and get people to sign them quickly and easily. Most of the competing software is heavily template based, but all my contracts and proposals are different enough that templating isn't so useful to me. My favourite feature is how professional it looks when I send it to clients.

What do you dislike?

It would be nice to have the feature of sending a message with the contract or proposal.

Recommendations to others considering the product

Easy to use, affordable, and very professional looking.

What business problems are you solving with the product? What benefits have you realized?

I never have to worry about whether a client has signed the proposal properly. and all my contracts are stored in one place. I

Response from Ken Grohe of SignNow

Thank you Duy for your feedback and we will keep investing in those features you describe to improve @Zoom's mobile experience and always keep investing in customer support to be sure we create the most customer-centric global organization 24 by 7 by 365 possible for you and our millions of workflow customers daily!

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What do you like best?

I like how I can take any document and upload to the Signnow platform. It's easy to add in customizable elements on our documents for clients to fill in. Clients love how they can log back in to review the document without having to sign immediately, I like how SIgnnow keeps me informed of the history of the document - who has viewed it, when they view it, their last login, etc. I also like how I am sent a copy of the document once all elements have been completed.

What do you dislike?

That once you insert an item (say, initial block) if you click anywhere else on the document, it adds that item. Also, sometimes there's strange issues with putting items (signature block) near the margins.

Recommendations to others considering the product

I would absolutely recommend using Signnow to collaborate with teams or clients The platform allows you to upload a myriad of documents to share, sign, alter, edit, ect. This site is so easy to use and intuitive. There are popup prompts to keep you moving the signing process forward. I love the reminders and notifications that come with SIgnnow! You will never have to worry if your client or team has seen or read the document - it's all right there in each document history. I love using this product and would highly recommend it to others.

What business problems are you solving with the product? What benefits have you realized?

Online contract reviewal and signing. We also use to incorporate other vendors into the planning process for our events.

Response from Robin Duncan of SignNow

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

The drag and drop options to complete a PDF. It makes it very simple for us to create and even easier to show people where to sign properly.

What do you dislike?

The fact that people need to download an app to sign it on their phone whereas they don't need to on a laptop. Also, we have contracts that require to choose a checkbox out of 3, but we have to mark them as all clickable instead of having the option to choose one.

Recommendations to others considering the product

We've researched a similar software for a while before using SignNow, it is easy to use, straighforward and price/quality ratio is very interesting. Definitely recommend.

What business problems are you solving with the product? What benefits have you realized?

We send over contracts for our clients to sign, they really enjoy it. It is a very quick and easy process, contracts ger signed a lot faster, we don't need to babysit our clientele to get it back. Also it doesn't waste any paper, which we are careful about. All companies should go paperless nowadays

Response from Robin Duncan of SignNow

Thank you for the 5 star review! We appreciate your response! Customer satisfaction is of the utmost importance to us.

You mentioned " The fact that people need to download an app to sign it on their phone whereas they don't need to on a laptop. Also, we have contracts that require to choose a checkbox out of 3, but we have to mark them as all clickable instead of having the option to choose one."

We have mobile web available with our business premium plan. Please email support@signnow.com to help you get it set it. I think that will help you with this issues. Also, If you are looking for your client to choose one checkbox out of 3 the radio buttons should help you. I hope this helps.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050

What do you like best?

It is easy to use, easy to send to clients. We can upload multiple templates, made adjustments to individual documents and easily review signed and pending contracts.

The contracts are clean and professional looking.

What do you dislike?

Nothing. Sign Now is a great service. Easy to use and worth the investment. It has completely changed the way we send contracts and documents to clients. It is a much easier option than the old "scan and email" contract.

It would be great if you could file completed contracts into folders/sub-folders in order to clean up the main page a bit. When I log in I just see a wall of contracts. It would also be great if there was a search function where I could search out specific contracts or clients or dates etc.

Recommendations to others considering the product

Upload all of your templates early, then you can easily modify them for specific clients.

What business problems are you solving with the product? What benefits have you realized?

It is easy for clients to use. Contracts can be signed on computers, tablets, phones. It has made it way easier for our clients to read and review contracts and documents on whatever device they have.

It has made it easier to pass information along in a timely manner.

Response from Robin Duncan of SignNow

Thank you for the 5 star review! We appreciate your response! Customer satisfaction is of the utmost importance to us.

You mentioned " It would be great if you could file completed contracts into folders/sub-folders in order to clean up the main page a bit. When I log in I just see a wall of contracts." You should be able to clean up your main page with the archive folder. Email support@signnow.com to help you with this.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050

What do you like best?

The use of this app is so extremely simple and easy for the advanced tech person, all they way down to the not in the least tech savvy person. I have had all walks of life find this easy to use when we were not able to sign in person. It is also easy for me to set up signatures from my phone or my laptop, in no time at all. The ease of use for both sides, is what I like best.

What do you dislike?

I don't think there is anything that I dislike....

Recommendations to others considering the product

If you are using any other signature app that is not SignNow, you are using the wrong app. I have worked with several different app and this product is by far the best.

What business problems are you solving with the product? What benefits have you realized?

As a REALTOR, I need to have signatures done within a specific time frame. If I have clients who are not locally available, SignNow makes it easy for me to get the document to them to electronically sign and send back as quick as my clients are available. The benefits are huge in the sense that I can get my job done while I am on vacation, or not available in person, as well as when my clients are away and not available. This makes my job 10 times easier.

Response from Robin Duncan of SignNow

Thank you for the 5 star review! We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050

What do you like best?

Obviously... the price. We'd looked at lots of competing products, but couldn't justify the price. Still our clients were asking for electronic document signing. We had to find something, and SignNow is great. The product is easy to use, both on our end, and for our clients.

What do you dislike?

There are a few workflow issues that could use some attention, but nothing major. I would love a connector to HubSpot and QuickBooks and Highrise so that customer information could be shared.

Recommendations to others considering the product

Go for it. Simple to implement. Customers appreciate it. We literally sent out our first contract within 20 minutes of signup, and we got the contract back about 30 minutes after that. Seriously, less than an hour from signup to having our first contract in hand. That's efficient.

What business problems are you solving with the product? What benefits have you realized?

The time we wait for contracts to be returned from clients has been cut dramatically. It used to take days. Now, it's often just a few minutes. Our clients can complete a contract with a few mouse clicks. No more printing, scanning or faxing, or handling a hard copy.

Response from Robin Duncan of SignNow

We appreciate your response! Thank you for the 5 stars! Customer satisfaction is of the utmost importance to us.

You mentioned "There are a few workflow issues that could use some attention, but nothing major. I would love a connector to HubSpot and QuickBooks and Highrise so that customer information could be shared."

We have Zapier integration giving a connector to HubSpot and QuickBooks currently. If you would like more info about it send an email to rduncan@signnow.com or give me a call at 800-831-2050

Again, thank you for the feedback. We are always striving for ways to make SignNow better and to be rated 5 stars by our customers.

What do you like best?

I like how easy signnow is to navigate and figure out. Whether you're sending or receiving a document, the setup is very straightforward. I also like how you can add more than one signer on a document at a time, that has actually helped us save a lot of time in that area.

What do you dislike?

The only thing I would suggest is being able to edit a document after i've created it, (before sending it out). So say i copy a template and then go in and add the signers name & info, but once i exit that and go in to double check if everything is right i am unable to edit what i already put in. So say if i spelt someones name wrong i am unable to change that.

Recommendations to others considering the product

If you send documents needing a signature, This is the product for you!

What business problems are you solving with the product? What benefits have you realized?

Signnow provides us with time saving tools. What would have taken us days or weeks to get a document back, signnow makes it easier so we can get that document back in minutes.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

Thank you for the 5 stars! We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

Having the ability to create templates for multiple service contracts is extremely helpful.

What do you dislike?

The editing system can be slightly clunky and sent contracts can be marked as spam or junk by many email servers. The signing instructions do not copy over when you send an agreement. You have to go in, copy, paste into the instructions and then send. When creating forms, the actual input fields can be out of the original alignment making the finished document look sloppy. It can be frustrating to have clients download an entire app to sign. It would be great if documents could be signed in a browser so no apps need to download for a single use signing. The API using Zapier to Trainerize is not functioning and erodes significant value. I wish SignNow would correct so I could automate the enrollment and signature collection process. I have to send each and every contract manually. Also, there is no need for the duplicate emails that get sent once a client signs. Not only do you get an email telling you it was signed, you get a separate email with the document attached. So redundant.

Recommendations to others considering the product

Create documents in Word, save as PDF then upload to add in your fields

What business problems are you solving with the product? What benefits have you realized?

I run an online business that has international clients. The simple convenience of having digital signatures is critical. It is so affordable that it is worth some of the minor inconveniences with API and some redundancies.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

You mentioned " It would be great if documents could be signed in a browser so no apps need to download for a single use signing". We have a mobile web feature that directs your signer to the mobile web instead of downloading the app. It is a part of business premium. I hope this helps.

In regards to the other dislikes. We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any other specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

I'm a small CPA firm and require signatures on engagement letters and confidential tax documents. I've tried other solutions but some of my clients found the other solutions a bit clumsy. I've received very positive feedback once I switched to SignNow. I also really appreciate the option to choose 'do not send signed documents' for confidential information. It's a great choice for CPAs, Attorneys and anyone else needing a secure yet easy-to-use solution. It's also IRS compliant.

What do you dislike?

I honestly haven't found anything I dislike. Again, I've used other solutions and this one holds its own against any of them. I guess I'd like to see a more integrated solution with PDF and DOCX documents but it works well as it.

Recommendations to others considering the product

It's a great solution and worth a serious consideration.

What business problems are you solving with the product? What benefits have you realized?

Engagement letters. IRS documents. Compilation engagement documents. Benefits: It gets the signatures I need quickly with minimal to no frustrations for my clients.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

Thank you for the 5 stars! We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

SignNow is an easy-to-use system with plenty nice features at very reasonable cost. It allows you to create multiple teams (each team can have a team admin). It can be easily integrated with NetSuite. Its template creation and maintenance is simply and user friendly. We implemented this system, starting from accounting department, and expanded to other departments within 3 months. Got timely support whenever we have questions.

What do you dislike?

At this point, we don't see anything that we dislike. I was told that it might be not as powerful as DOcuSign, but it has everything that we need. No complaints.

Recommendations to others considering the product

Test the system to see if you like it or not. I am not saying it is good for everyone but it should meet the requirements of most companies.

What business problems are you solving with the product? What benefits have you realized?

We use it to collect vendors' banking info, tax info, customers' credit application. We also use it for internal communication from HR to Legal to QC. The benefits: paperless, much smooth process, and cost effective.

What do you like best?

I love the kiosk mode which includes the ability to create and use templated forms. Cloud sync so that we can download the contracts onto a desktop.

What do you dislike?

File management is cumbersome. There are no integrations with things like Google Docs or Dropbox. The "team" concept is very limited (for example, as an admin, I'd like to be able to see documents that colleagues have sent out but haven't been completed). There are no stats about the recipient opening or reviewing the document, only info on a completed signature.

Recommendations to others considering the product

Give it a try, for the price and features offered, it provides a solution that might be what you need without having to pay more.

What business problems are you solving with the product? What benefits have you realized?

Capturing signatures in the field, without the need for an internet connection.

Capturing signatures for client contracts via email.

Response from Robin Duncan of SignNow

You mentioned "There are no integrations with things like Google Docs or Dropbox.The "team" concept is very limited (for example, as an admin, I'd like to be able to see documents that colleagues have sent out but haven't been completed). There are no stats about the recipient opening or reviewing the document, only info on a completed signature."

We do have integration with G Suite and Dropbox please reach out to our support to help you get this set up. Also, You should be able to see documents that are sent out from your users as the admin and support can help you with this also. Please email support@signnow.com.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050

What do you like best?

My favorite part about SignNow is just how easy it is to upload, setup fields and be done with it. It literally takes me less than 3 minutes to upload the document, add text/signature/date fields and send it for signature. I also like that the signing process for other users is very intuitive so I don't have to explain anything, they can just follow SignNow's instructions.

What do you dislike?

The only thing I wish I could do on SignNow is to be able to edit the title of the document after I upload it. I usually just upload a contract template and then add text fields to cover the blanks but then I can't change the title once it has been uploaded.

What business problems are you solving with the product? What benefits have you realized?

Having an agreement in place and making sure that I have a legally signed document I can always review.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

You mentioned "You wish you could be able to edit the title of the document after I upload it". You can change the title when you make a copy of a template. I hope that helps.

Thank you for the 5 stars! We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

We looked at several products before choosing SignNow and did so mostly based on price. They had the features we were looking for and were much cheaper than DocuSign, Adobe, and other e-signature applications we looked at. The workflow/routing functionality is really beneficial, especially if you don't have another solution at your organization that can manage workflows.

What do you dislike?

SignNow is not nearly as polished as other products. We've been using it for a little over a year and thought some of the bugs might get worked out, but it performs identically today as it did a year ago. Most of the things are fairly minor, but they add up quick. For example, the tab stops are erratic and cause some headache for those filling out forms. Also the documentation is poor, in my opinion.

The biggest cause for concern though is the reliability and support of the product. The authentication portal is unavailable several times a week and this has been going on for weeks. When this happens, existing forms can still be filled out, but no new forms can be created or modified and form owners can not check on the status of forms. SignNow has phone and email support, but I've called the support line several times and am always instructed to leave a message and it is never returned. Also, emailing their support typically does not yield a response. I've emailed in about 20 times over the past year for different things and have received a response for five of them.

Recommendations to others considering the product

Unfortunately this product is too unreliable to use. We would not purchase again, even though the price is attractive.

What business problems are you solving with the product? What benefits have you realized?

We were trying to find a solution to handle electronic signatures, but really found the platform most beneficial for workflow management.

What do you like best?

We needed a software that would allow for self-population. The purpose of Sign Now in our company is to create an online application for our staffing company. Because each page has the same information on it (Name, social, signature, date, etc) we didnt' want our employees to have to fill out the same info every single time. Sign Now accommodates that. When I label the field as "name" and then later make another field and label that one as "name," all my employee has to do is click the box and it automatically carries what was in the first "name" field over to the second. It makes it easy to fill out our 15page application in less than 20 minutes, especially as most of our employees can't touch type.

It took me 3 months of reviewing software to find Sign Now, and it was the only thing that allowed for both the self population, and for me to upload my 15-page PDF, and have it sent directly to my email afterwards.

What do you dislike?

It is very glitchy. For instance, like I said above, our app is 15 pages (plus 2 intro pages, and 10 pages at the end for a company policies).

Any time I put a new box on the page and the change the size or move it to the right spot, it jumps me back up to the top of the first page, and I have to scroll all the way back down to where I was. Every. Single. Time. No exceptions. This gets really old really fast when there are 50 fields on a page that are all different sizes.

The other thing that irritates me is the customer support. I called them once while we were having issues logging in, and just finding the phone number was hard. When I did call, I had to leave a message, and to this day I haven't gotten a phone call back. I also sent an email. about a month later I received a reply. Luckily we figured out our issue.

Lastly, it doesn't work well on mobile (at least for us) and the formatting of the form comes back super wonky. This is a problem as most of our potential employees have phones, but not laptops.

Recommendations to others considering the product

Best used for shorter documents, or documents with limited fields.

What business problems are you solving with the product? What benefits have you realized?

Allowing our employees to fill out the application quickly and easily has actually helped us hire more people. Because of the demographic we work with, there were many times when perfectly good employees chose not to fill out the application because they were unable to read, write, or didn't have the patience for it. We have hired more employees since doing the application, and, since we're a staffing company, we've made more.

Response from Robin Duncan of SignNow

You mentioned "I don't like how it auto-populates blocks that it thinks need to be signed or edited. It's annoying to have to "X" them all out." You can fix this issue by uploading the document in word format. The auto populated blocks appear if it is a PDF fillable document. I hope that helps.

If have any other specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

We are an insurance agency which handles large amounts of e-signatures, it's good to have a clear record of which documents are pending signatures. It's great to have a tool to easily remind clients to e-sign.

What do you dislike?

it seems like there is one too many steps to send out an e-sign. It would be nice to streamline a bit more, but it would save me 10 seconds, so not a big issues.

Recommendations to others considering the product

If you need to collect signatures and need to make sure they are securely collected, then SignNow is the product for you.

What business problems are you solving with the product? What benefits have you realized?

getting e-signatures is a breeze. I can send the e-signatures, move on to another task, and not worry that I have an outstanding item. SignNow makes it obvious that there are signatures missing.

What do you like best?

Compared to other electronic signature platforms, SignNow is very easy to use and is at a price point that a variety of different type of organizations can take advantage of it.

What do you dislike?

You need to warn people ahead of time that a link is being sent to them or they may think it is spam and won't click the link that takes them to the document that needs to be signed.

Recommendations to others considering the product

Like other e-signing services, there are different pricing levels but the basic $5/month option if great for basic signing needs at a price that can't be beat. Also, no specialization needs to take place - just upload a PDF and insert where people need to add info (sign, date, initial, etc.), which is great for contracts.

What business problems are you solving with the product? What benefits have you realized?

We need to have a lot of paperwork signed from a variety of people, and sending them by postal mail takes a long time not only just because of the postal mail process (send it to them and have them send the fully executed document back) but also because it is easy to be put in a pile on someone's desk and forgotten about. With SignNow, people can quickly sign the document and you can easily send reminders if they have not yet signed the document.

What do you like best?

I'll admit, SignNow isn't perfect yet, but they have Docusign beat hands down when it comes to the control of the tag placement, the things you can do with the tags, how the tags work, the pricing per user (3x cheaper than Docusign and we get bulk upload!) and BEST OF ALL - we don't have to run our loan doc packages twice anymore, which we had to do under Docusign. Now we send the document through Drawloop, with delivery option of "email", AND at the same time, we can right click and save the package, and when we manually upload it to SignNow, it recognizes all of the tags! With Docusign we had to run the package twice: first to email it and second to send it through to Docusign because Docusign does not see the tags if it is first saved then uploaded. You have to use a template or manually place the signatures and we have 80 tags per set of loan docs! Another thing that SignNow can do is utilize tags that are already in the document, so you don't actually have to convert all of your Docusign tags to SignNow tags. Took us a while to figure that one out, but pretty nifty so we didn't have to recode all of our documents. Although now we use Drawloop Components to place the tags depending on the Delivery Option Name, so not necessary. Another AMAZING thing: bulk upload through a .csv file so we can send out a set of loan docs to hundreds of investors in under 10 seconds. Try doing that with Docusign without paying extra. There is one thing I really love about SaaS and that is the more features they have and the more advanced things they can do, the more I can take advantage of them and make our system even better. And I haven't even finished figuring out all of the advanced features of Sign Now!

What do you dislike?

SignNow works better than Docusign for us in all ways, except one, and that is that when our customers are signing their documents on their desktops, they must click on their signature and initals twice instead of once For a document with over 80 signature/initial tags, that is 160 clicks whereas Docusign would require only 80. But they are going to fix that, so once they do, I will update my review. And if you do it on your mobile device, you do not have to click twice. But most of our customers use their desktop computers to sign.

Recommendations to others considering the product

Get Christian on the phone to take you through it. Pretty simple once they walk you through it.

What business problems are you solving with the product? What benefits have you realized?

In the lending world, borrowers have to sign a lot of documents, investors have to sign, we have to sign, so in addition to the normal business documents we have 100's of loan specific documents and disclosures. The hardest thing to get to work right with the Nintex Drawloop DocGen/Salesforce/esignature platform was getting the tags onto the documents in the right place 100% of the time, without have to manually modify them once the package was generated. Don't have to worry about that anymore with SignNow.

Response from Robin Duncan of SignNow

Hi Corinne,Thank you for the 5 star review! Customer satisfaction is of the utmost importance to us. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

I like the price - $5 per month. I receive relatively the services with SignNow as I did with a higher priced competitive product. I love the reminders of the requested tasks. I like that the completed tasks send a copy of it in an email sent directly to me.

What do you dislike?

The application could be more user friendly. Application should be easier to use without having to think much. Some tasks need you to try and try again until you figure out how it works. Some parts seems like duplicates of itself and unnecessary.

Recommendations to others considering the product

Kathy McDermott

What business problems are you solving with the product? What benefits have you realized?

What do you like best?

We evaluated a number of eSignature platforms and all had their strengths and weaknesses, but found SignNow to be the best value for the price. Once integrated into Salesforce, it's a fairly straightforward, seamless user experience to generate quotes using SignNow's technology. SignNow's SaaS platform also makes it easy to set up templates once, and quickly reuse over and over again.

What do you dislike?

The Salesforce integration is a bit tricky, and in our case, required a Salesforce developer to help properly integrate. Though once setup, it's worked perfectly without any additional maintenance.

What business problems are you solving with the product? What benefits have you realized?

For years we had customers signing documents that required them to print, sign, scan and return. We realized this was a cumbersome process for our customers and wanted a more efficient way that was both customer-friendly and helped shorten our sales cycles. We often found that approvers were away on travel and out of the office away from a printer/scanner, which delayed approvals/signatures. With SignNow customers can easily review, complete the required fields electronically, and submit back to us anywhere, anytime, and on any device. There have been a number of instances where SignNow has helped secured month-end transactions, when it wouldn't have been possible without it.

What do you like best?

It's easy to teach to any faculty/staff. After introducing them to the web application, they can easily put the forms they need into SignNow and add fields.

What do you dislike?

Some features feel missing. I find that the more I use it the more I discover things that I wish I could do, but can't. I've only found one bug, which support was able to respond to and provide a work around for.

Recommendations to others considering the product

It's a great way to digitize paper forms and easily send them out to get signatures. After using it for a while, I started to discover lacking features that would be nice, such as more control over the email notification frequency and the ability to do more complex conditional routing.

What business problems are you solving with the product? What benefits have you realized?

Our university needed a platform to collect digital signatures from online students and students at regional learning centers. SignNow is saving a ton of time by expediting that process. We're also eliminating paper waste, and streamlining the internal processes needed to complete certain forms in the process of digitizing them.

What do you like best?

My favorite part of this software is how easy it is to use. I can input where I need signatures, initials, dates or text on all of the documentation so easily, and I have not had one client ask how to use it or sign it, and my clients age from 23-65.

It is so user friendly and makes my business run more efficiently than ever.

What do you dislike?

Sometimes my keys don;t register. When I am typing some letters are missed- but on a positive note, it forces me to always re-read what I have written or asked for.

Recommendations to others considering the product

You can't go wrong with this product. It is easy to use, efficient and allows for storage and unlimited documents.

What business problems are you solving with the product? What benefits have you realized?

When clients are "too busy" to meet in person, or late night needing last minute signatures on contracts this tool has help so much. I honestly believe it has helped me grow my business, plus I am not wasting paper or time by sending documents by snail mail.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050

What do you like best?

I researched a few e-Signature software apps and settled on SignNow a couple years ago. As CFO and head of business development, I use SignNow frequently for partnership agreements and shareholder docs. I like the uncluttered user interface, which makes using this product straightforward and fast. It also saves time to upload commonly used agreements as templates into SignNow. Adding additional users in our organization is easy and cost effective.

What do you dislike?

Every so often when I'm filling in a text field within a document, the app fails to capture a couple of my keystrokes.

What business problems are you solving with the product? What benefits have you realized?

Saves time, saves paper and makes it easy to retain important documents in one place.

Response from Robin Duncan of SignNow

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

The most significant benefit is that it's easy for my clients. They're able to fill out and sign contracts I send them with ease. Using templates is very positive for me too - I send out the same contract many times, and being able to do that efficiently is very beneficial.

What do you dislike?

Occasionally the text filling on contracts is a little buggy and will miss keystrokes. Very rare though and easily fixable.

Recommendations to others considering the product

Seems to be one of the simplest and cheapest e-signature services.

What business problems are you solving with the product? What benefits have you realized?

Makes it very easy to sign contracts with clients. Improves my standing in clients' minds as the contract signing process is very easy for them.

Response from Robin Duncan of SignNow

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

Nothing. This is a decent product with terrible support. I liked when this product worked and I could use it, but it hasn't been working properly recently.

What do you dislike?

I have been trying to contact support for 24-hours because none of my documents are sending for signatures. Every time I try to contact their support I get stuck in an endless loop through their backend system.

Recommendations to others considering the product

SignNow has extremely extremely poor support.

What business problems are you solving with the product? What benefits have you realized?

I am currently solving no problems with SignNow. It has been down for more than 24-hours and I cannot get in contact with their customer support. I am having massive issues with none of my clients receiving documents to sign to proceed with projects. When this service works it is good, when it doesn't there is no way to get in touch with support to work through the issue.

Response from of SignNow

Thank you for giving feedback on SignNow’s service. We are terribly sorry that you experienced this issue and we are doing all is possible for absence problems you have faced. In case if you will have these or other issues, you are always free to send your complaint directly to our support manager mzvaryka@signnow.com.

Looking forward to a chance to correct your impression of our service!

What do you like best?

The ability to easily send, sign, and generate important pdfs and contracts that are needed ASAP for payroll and other engagements.

What do you dislike?

I dislike having saved templates with signature boxes and needing to put them in again and again when I merge them into other documents; especially when it's a number of tax documents that never change, but I have to when I just add one page. Some flexibility and ease of use that cuts down on that repetition would be awesome.

Recommendations to others considering the product

Make sure you evaluate the uses of your departments, and how the program can be used effectively across multiple parts of your company. The more you know across the company the more you can manage and roll our the program across multiple departments, and become reliant on it's notification and services to expedite and make use of the program common language. By making it common place in every department, it eliminates outdated or confusing ways of executing contracts and provides a secure and elegant signing method that all departments can streamline and access at any given time...it keeps all departments honest and understanding on where in the timeline of execution a project is.

What business problems are you solving with the product? What benefits have you realized?

It is incredibly convenient for allowing new hires and 1099 contract workers to get added to payroll in wonderful advance of their arrival. It's also convenient for expediting and keeping track of the signing process for our administrators and streamlining access to those documents to our payroll and management folks. It adds a huge level of transparency to our company's onboarding and offboarding and hiring processes that results in excellent efficiency and self-reliance.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

Convenient interface, easy to modify and cheap. Everything works as expected, and we have had zero issues using the program. We upload our documents, edit them in their program, then create a link and have our customers sign it. And if there are any issues, or something needs additional editing we just go back into the program and quickly fix the issue. From start to finish, we can upload and edit a doc, while emailing a sign here link in under 10 minutes. We would not be able to operate without this program.

What do you dislike?

Nothing really, everything has gone as expected. I think we had a few issues uploading docs, but wasn't anything to really worry about, and we fixed it rather quick.

Recommendations to others considering the product

Buy with confidence, you won't be disappointed. We paid for the annual cost of this program in the first day we used it. Makes getting fee sheets, and on boarding documents signed much more simple. If you are in financial services, or anything where you work with companies out of state then this program is a necessity for your business. I can actually show a boost in profit from the day we signed on with this company, it is a crucial part of our business.

What business problems are you solving with the product? What benefits have you realized?

Streamlines all on-boarding for us. Also makes getting our fee sheets signed much easier. The price we pay for this annually was paid on the first day we used the program.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

I love that I can have unlimited templates. My projects with clients are not one-size-fits-all, and it makes it so easy to be able to just select a different template versus how I was doing it before with another signature tool.

What do you dislike?

The interface isn't very modern or pretty, and sometimes things are hard to find. That's my only complaint.

Recommendations to others considering the product

Definitely give it a try! I've moved 3 clients here so far, and they all love it!

What business problems are you solving with the product? What benefits have you realized?

I was using the free plan of another tool before I found SignNow. I was limited to 3 contracts/month and could not use templates at all. I was using their Google Drive integration. So I would have to pull up a file from Drive and then add in the fields every single time. It was really time consuming. All the upgraded plans for any competitor tools were around $15/month, and I just couldn't justify that. SignNow's price and functionality has me hooked.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

Thank you for the 5 Stars! We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

My favorite thing about SignNow is how easy it is to use both over the web and on mobile. The user-interface is so intuitive that you can pick it up and start using it right away without training. I also like the many right-click options on a document because i've at some point needed to use them all.

What do you dislike?

For my needs it does everything I need it to do. The sales team was also very helpful in the decision-making process when I was evaluating this against a competing product at my last company. They took as many calls and demo as we needed to with the Sales Operations team to make sure we had a good fit.

Recommendations to others considering the product

I've found that there's no dropoff in functionality from any other e-sig platform i've used and it's much more affordable and even easier to use.

What business problems are you solving with the product? What benefits have you realized?

I needed a cloud-based way to e-sign documents that was easy to use, accessible from web and mobile, full of features to meet the needs of any document sig request, and affordable. I've used SignNow for everything from tax returns to comp plans to home loan documents, and it's never let me down.

Response from Ken Grohe of SignNow

What do you like best?

I love how easy it is to drag and drop a document into the site and quickly sign, save, and download! When I discovered how to invite other signers, it made me love sign now even more! I use this in my business AND for personal use as well!

What do you dislike?

Nothing! I am certain I am not using all the features of Sign Now... but for my needs, it works great.

Recommendations to others considering the product

Easy to use and great pricing!

What business problems are you solving with the product? What benefits have you realized?

We use it for signing contracts... with our team and with vendors we work with. I love how easy it is to invite a signer to sign the doc!

Response from Robin Duncan of SignNow

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

SignNow is simple to use and does everything I need. I've used it for both business and personal applications and have been satisfied overall. I've never had an issue with prospects receiving documents and the format has always turned out looking the way I expected.

What do you dislike?

One thing that can be a little annoying is if I add edits to a document, save it, then realize I need to change something I added. Unless I'm missing something, you can't just go back and edit; instead, you have to do do it over. I've had that happen twice on documents with extensive editing and it was super frustrating.

What business problems are you solving with the product? What benefits have you realized?

In our digital age, it's not acceptable from a business standpoint to require people to physically sign documents. When I first purchased SignNow, my company didn't have an e-sign service, and utilizing SignNow increased my effectiveness dramatically.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

The interface is very easy to use, it is less expensive than the competition, and I don't use it every day, so it's not a service I am willing to shell out a ton on as far as a monthly fee. SignNow is fair.

What do you dislike?

There are some options that could be easier to customize, such as the outgoing email inviting people to sign your document. To my knowledge, you need to change that email each time you want to send a document, and it would be nice to have a template for that.

Recommendations to others considering the product

I would recommend SignNow. I don't use all of the advanced features, but for getting someone to sign something quickly and easily, it's the best

What business problems are you solving with the product? What benefits have you realized?

I mostly use it to send offer letters out to candidates to our company. It saves them time from printing/signing/scanning/emailing the offer back to me.

Response from Robin Duncan of SignNow

Thank you for the 5 star review! We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050

What do you like best?

What do you dislike?

There needs to be a resend button, cause sometimes I have to send it twice. Althought I think that's the customer email is at fault. Some are not use to Sign Now and dont look in their junk mail.

Recommendations to others considering the product

So easy to use. My customer really like it cause you can download on different phones. Great for my customers that are at work and need a change to their policy with having to come into my office. Love it!!!

What business problems are you solving with the product? What benefits have you realized?

to get customer's signature with out having the customer to come into office.

Response from Robin Duncan of SignNow

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

Sign Now was very easy to setup and use. The experience for the customers is also very simple, and it's very easy to add fields. We used this for various types of agreements. Custom agreements were very easy to use, but we mostly used it for sending the same templated contract to all our customers. I also enjoyed that it expired the agreement, which helped our closing rate and assisted in tracking our sales team.

What do you dislike?

The only downside is that it doesn't stamp anything on the document to indicate that it was e-signed. Otherwise it's great.

Recommendations to others considering the product

There is no better product for the price, hands down. Unless you need overly complicated e-sign documents, I'd go with SignNow every time.

What business problems are you solving with the product? What benefits have you realized?

We used this to speed up our contract process; it's saved us hours of back and forth.

Response from Robin Duncan of SignNow

You mentioned "The only downside is that it doesn't stamp anything on the document to indicate that it was e-signed. Otherwise it's great." SignNow offers the stamp under the option download with history of your signed document by clicking the more button. You will see the stamp under the signature .I hope that info helps.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

I hear good things from Apple users about this app.

What do you dislike?

This app is quite literally useless for anyone with an Android tablet. The information filled out does not save, and there is no way to get actual assistance from anyone within SignNow. I had to get our corporate offices on this, and even when we finally got "help," no one was able to fix the problem and he absolutely refused to call me after an entire week of begging. He just stopped replying to my emails after realizing he just couldn't help and that this app is basically useless after I spent countless hours setting up 30+ documents.

Recommendations to others considering the product

If you aren't an Apple user, go elsewhere. Even if you are an Apple user, try a program with actual support.

What business problems are you solving with the product? What benefits have you realized?

We are constantly hiring people and this generates a lot of paperwork. I'm shopping for a competitor currently.

What do you like best?

The api pricing is good compared to the competition. They allow the sender to edit the document prior to sending which is a huge benefit. They do have many options. I can only assume that by being part of PDFFiller will create incredible synergies.

What do you dislike?

Initially we had some issues with setup but determined much of it were issues on our end. Team is great to work with, and product has many features, and can be used as a great integration or stand alone.

Recommendations to others considering the product

When you compare pricing and features, the value of this product is unmatched.

What business problems are you solving with the product? What benefits have you realized?

Electronic signature and editing on the fly is great. Our transaction management platform uses SignNow for our esign and some editing capabilities and we love the workflow.

Response from Bernadette McCarthy, MBA of SignNow

Thank you for the review! You mentioned a few things in regards to our features which I wanted to address.

SignNow offers signers different options on how they wish to sign their document - upload, draw, type, and use a saved signature. In order to authenticate the signature, they must select which signature they would like to use each time.

SignNow has a feature called a 'Guide Me Button' which guides signers through the document, if they choose. This is a yellow arrow which appears to the signer when signing the document.

Date fields auto populate the current days date of signing as long as the field label is listed as 'Date'. Signers have the ability to edit this, if they like.

Can you please clarify what you mean by the stamp and tag size (is the validation type with a hour stamp for example)? If the validation type is larger then the tag size, the size needs to be adjusted and made wider to fit the validation type chosen. We would be happy to help troubleshoot further with more information.

If you would like to discuss how our features work more in depth or troubleshoot the tag size, please reach out to support@signnow.com.

What do you like best?

The ability to map fields from an existing generic template to new agreement

What do you dislike?

Exporting the agreement data is a bit clunky. Larger data fields have formatting issues, i.e. a space inserted every so often, presumably at the end of every line on screen. The signing process on tablet and mobile has not been well received by recipients. Desktop is best. A data entry is stored for every attempted signing which has to be filtered out (and there are often a lot of them). You have no way of tracking who attempted to sign the agreement so you have no means of following up or handling objections from the non-completed signers.

Recommendations to others considering the product

SignNow is ideal for quick deployment of online agreement signing with the ability to share signing links or directly invite signers straight out of the platform. If you need to capture a large amount of data from signers - fields with multiple lines currently present formatting issues but this is not insurmountable.

What business problems are you solving with the product? What benefits have you realized?

Quick and efficient way of signing up partners on a simple to use platform

Response from Bernadette McCarthy, MBA of SignNow

Thank you for the review! You mentioned tracking ability, which we have through audit log and history. Here is additional information on this feature: http://university.signnow.com/what-is-the-audit-trail-or-document-history-and-how-do-i-access-it/

We would also like to learn more about what you are looking for in formatting a document. Please reach out to support@signnow.com and we would be happy to look into this further.

What do you like best?

The ability to send an agreement to execute electronically is vital in today's SaaS environment.

What do you dislike?

I have used other digital signing softwares that have more robust functionality. Through SignNow there is not an option for signing on your phone (unless you download the mobile app), so when I want a prospect to sign they have to either be by their computer or download the app, not super efficient

Recommendations to others considering the product

Check SignNow Pricing and compare it to other softwares...

What business problems are you solving with the product? What benefits have you realized?

The ability for prospects to sign agreements / order forms digitally as quickly as possible

Response from Robin Duncan of SignNow

You mentioned " I have used other digital signing softwares that have more robust functionality. Please clarify what you mean? Which plan are you using?

You also mentioned "Through SignNow there is not an option for signing on your phone (unless you download the mobile app), so when I want a prospect to sign they have to either be by their computer or download the app, not super efficient." You can solve this issue with our mobile web feature it is available with business premium. Please email support@signnow.com to have this feature turned on for you. I hope this info helps.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

The form builder is easy to use and easy to modify the template. The drag and drop field editor makes it easy to work with as well. We use SignNow though email, iPad App, and mobile App for people to sign waivers and contracts through it.

What do you dislike?

Not being able to change your email address, you have to delete your account and create a brand new one. Our company changed domain names, but I can't change my email address, so essentially we had to keep one email address forward active just for SignNow.

Recommendations to others considering the product

It was so easy to use, and can't really beat the price for what it delivers. I also love the ability to sync all the signed documents with our G Drive.

What business problems are you solving with the product? What benefits have you realized?

Waivers, Contracts, Agreements have all been digitalized, no more written forms!

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

SignNow saves my company time be allowing documents to be signed quickly rom any location on a mobile device or web browser. In addition, preparing documents for signatures is simple and it has nice workflow and audit trail features to help us track the status of documents out for signature.

What do you dislike?

When text or date boxes are inserted with pre-populated values, the text can be difficult to see (from the mobile client, anyway) and is sometimes not in the location it was intended (ie. date shows up higher than intended and needs to be adjusted manually).

What business problems are you solving with the product? What benefits have you realized?

We use it to sign many documents for the business but it is most helpful with time sensitive documents, such as purchase orders & SOWs, which helps us close business faster with our customers. It is also great when you need many people to sign a document or when you need multiple signatures on a single document. SignNow makes it much easier to manage that process.

What do you like best?

With using SignNow I think some of the best features are how quickly you can enter the boxes for signatures and dates, as well as how easy it is to enter the details of the person you are sending anything too.

What do you dislike?

Sometimes when trying to download documents after they have been signed I have issues opening it as a PDF and it will just open the document within sign now.

Recommendations to others considering the product

Use it!!

What business problems are you solving with the product? What benefits have you realized?

We are solving the amount of paper that we use as well as the length of time it takes us to send contracts/documents.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us. You mentioned "You have issues opening a document as a PDF and it will just open the document within SignNow". You should be able to download the document after it is signed and view it. Please email our support to see if we can help you resolve this issue. The email address is support@signnow.com.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

As an active real estate investor and developer, I am constantly on the move traveling from project to project and in out of meetings all day long. I received multiple purchase and sale contracts, escrow documents, public utility agreements, easement agreements, etc. There is no end to the number of documents I receive weekly. I used to use Docsusign, but thanks to SignNow, I can execute all of these documents online with 100% compliance and security built-in. SignNow can initiate templates on my mobile devices, it works in offline and limited wi-fi mode (great for airplanes), and I can get them back to the necessary parties in an efficient and expeditious manner. I’ve never been able to operate more efficiently now that I have SignNow over the prior solution.

Thank you Sign Now for making my life so easy.

Tim Martin

Martin Properties

What do you dislike?

I have found anything I dislike about this product yet.

What business problems are you solving with the product? What benefits have you realized?

I am able to do almost all my work on the fly with very little reason to ever go to the office.

What do you like best?

This product is more affordable than the other Electrical Signature Services that I have tested. If you find yourself sending the same forms, you can create templates for signature fields, dates, initials, etc.

What do you dislike?

This is an issue with all Electronic Signature Services, but some clients have trouble using it, issues can usually be resolved with a quick phone call to walk them through it.

Recommendations to others considering the product

It's cheap and works great.

What business problems are you solving with the product? What benefits have you realized?

Saves time and paper. Scanning and printing the same document multiple times leads to a blurry finalized copy and lots of wasted paper.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What business problems are you solving with the product? What benefits have you realized?

Response from Robin Duncan of SignNow

Thank you for the 5 star review! We appreciate your response! Customer satisfaction is of the utmost importance to us.

We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If you have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050

What do you like best?

SignNow is very user friendly. It's a great alternative to emailing a PDF to a client who then has to print it, sign it, and then scan back in to email it back. It makes our new client process much quicker and easier. It's easy to add an additional signer as well. I like the templates option for sending out standard documents.

What do you dislike?

I wish there was a setting so I didn't have to keep changing the "customize signer email" portion every time. It will automatically send from an email address and we change it every time to be send from our office name instead. I feel it looks more professional that way and there's no confusion as to who it's coming from.

Recommendations to others considering the product

What business problems are you solving with the product? What benefits have you realized?

We use to send our fee agreements via email and the client could fill in all their information through the fillable form except the the signature, so they would print, sign, scan, and email. Now it's all done electronically.

What do you like best?

I love SignNow because it allows me to not only write, upload, and edit my own contracts, but it allows me to present myself as a serious candidate to clients. As a freelancer, I have to often fight to maintain the client's idea that I'm a professional. With a tool like SignNow that makes our agreement official and is easy for the client to use, I earn their trust before we begin the project. I can send a contract over quickly and easily and it saves me a ton of time, which means I can start my project sooner and get paid sooner.

What do you dislike?

The only thing that could make SignNow better is if I could unite my invoicing tools with SignNow. I have my clients sign the contract, then I send them an invoice for a deposit. I wish that as soon as the contract was signed and sent back to me, the invoice could be automatically sent to the client.

What business problems are you solving with the product? What benefits have you realized?

I used to have my clients sign a Google Doc. While it was still a binding contract, having SignNow makes it so much easier and more official to get a contract signed. Plus I can have all my signed contracts available in one place and I don't have to search my drive if I need to pull up a specific contract. As a freelancer or independent contractor, adding legitimacy and saving time is extremely important to me.

What do you like best?

I like the fact that my providers have instantaneous access to contracts, and they can sign from anywhere at any time. It has a great repository for archived contracts and just makes my life in general so much easier.

What do you dislike?

the cc function doesn't always work, I would think that the people I cc would get a copy of whatever I am having them sign.

Recommendations to others considering the product

Do it, it is so simple and makes your life so much less complicated!

What business problems are you solving with the product? What benefits have you realized?

St. Joseph County Community Mental Health and Substance Abuses Services.

Response from Robin Duncan of SignNow

We appreciate your response! Customer satisfaction is of the utmost importance to us.

Thank you for the 5 stars! We are always striving for ways to make SignNow better and to be rated 5 stars by our customers. If have any specific questions or concerns feel free to send an email to rduncan@signnow.com or give us a call at 800-831-2050.

What do you like best?

I like that you can easily sign documents in just a few minutes with ease.

What do you dislike?

I do not dislike anything about SignNow at this moment.

Recommendations to others considering the product

I would highly recommend others to consider using SignNow because it has helped me with my business make things a lot more easier with less hassle and stress. I now can digitally sign my documents that I have to send to businesses and customers. I can get this done within a few minutes and be able to have more time to get more things completed. Before I had to print out the document, physically sign it by hand, scan it back into the computer, and convert it to a PDF in order to send to someone. But at last no longer do I have to do all that work which would consume more of my time if I still had to work that old way. I really highly recommend this to anyone looking for a better way to get documents signed faster and with ease. I would have to rate this 10/10 because SignNow is a huge lifesaver.

What business problems are you solving with the product? What benefits have you realized?

I am solving the ability to Digitally Sign documents such as NDA's and application forms. It is saving me tons of time and money because I do not have to print out the document then sign it by hand and then scan it back into the computer and convert it to PDF document to send.

What do you like best?

I appreciate the overall value of the Enterprise product. We have been with Adobe Sign since it was EchoSign. During this time frame, there has been continual improvement. However, they became greedy with the number of acceptable transactions. We evaluated SignNow for about 30 days and determined that they had the right features and price.

What do you dislike?

Signer Experience is not as customizable as we would like. Default language and advanced features cannot be amended per company or user. Field assignment is not as polished as Adobe Sign but fully functional. Company customization options are also not as broad. The advantages greatly outweigh the limitations.

Recommendations to others considering the product

Evaluate the Enterprise offering.

What business problems are you solving with the product? What benefits have you realized?

We use SignNow to unify our signature experience across multiple insurance companies. They provide a consistent experience for our customers that is flexible for our unique teams. We can integrate with multiple platforms with secure signing experiences that include digital certificates, audit trails, and payment solutions. We were able to incorporate settings that allowed for secure delivery of the signed documents and built-in optional two-factor authentication.

What do you like best?

The simplicity of it all. You can easily upload a document and setup all the fields you need for signing, text info, date, etc. We've created several templates of documents people use all the time. It just saves them time overall. You can easily track your documents through the signing process and it is even easy to change something should a signer not be available. Team leaders can monitor documents as well. Makes it easy for managers to monitor staff documents.

What do you dislike?

The management console could use improvement. If you typo a name or email address you have to disable the current account and create a new one. Password resets would be helpful as well. Right now, people have to go through the password reset on the site. Now I would still like to have that, but having the ability to reset a password on the admin site would be helpful.

What business problems are you solving with the product? What benefits have you realized?

Speed of signing. We used to have to chase people down to sign documents. You can quickly and see if all parties have signed the document(s). It is also helpful to send documents to an email address instead of a person's home address. We have to deal with some people who are out of town. Instead of snail mail or hoping the person has a scanner on their end, they can follow the prompts to sign the document.

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