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Shipping Information

Shipping to the 48 contiguous United States is included in the purchase price Your item should arrive in three to five working days. Shipping to other locations, including international shipping is available at extra cost. Please see order page for details. Extra cost shipping charges and return shipping charges in case you use the 30-day money back warranty are non-refundable and are not subject to the 30-day money back guarantee.

Delivery Instructions

When the items are delivered it is the customer's responsibility to inspect all cartons and items to make sure that there is no visible damage or missing packages. If there is damage or missing packages, make sure to note it on the delivery receipt or bill of lading. If this is not noted on the bill of lading the cost to replace damaged items will be the customer's responsibility. Make sure to retain a copy for your records as well. Please contact us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 708-689-4989 so that we can arrange for replacements to be sent out.

Shipping Options

Standard Domestic Shipping to the Lower 48 States - The item will be delivered to your front door usually in three to five business days. We use carriers such as FedEx and UPS. Standard Shipping is available only to addresses in the lower 48 States served by these carriers. This shipping option is included in the purchase price at no extra cost.

Standard Domestic Shipping to Hawai'i, Alaska and other US locations - Shipping to these locations is available at extra cost. Please select the corresponding option at check out.

International Shipping -International Shipping is available to many countries but can get expensive. Customs fees and import taxes are the responsibility of the customer. Please select the corresponding option at check out. Sometimes we can find more economical shipping options for international orders - especially if you order more than one unit. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 708-689-4989 if you would like to discuss international orders.

Warranty and Return Policy

We warrant this product to be free of defects due to manufacturing or materials as follows: 1 year - mechanical and electronic components; We will replace any defective part after inspection by an authorized agent. Costs incurred due to product replacement such as installation, labor charges or transportation are not covered under this warranty. This warranty does not cover normal wear and tear and regular maintenance such as cleaning of rollers, adjustments to the transmission belt, or battery replacement.

If you are not absolutely pleased with your activeLife Trainer™ for any reason, you are entitled to our 30-day, no-hassle money-back guarantee. To return your activeLife Trainer™ simply contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (708) 689-4989 to obtain a RMA number and a return address. Merchandise and all attachments and accessories must be returned in the original factory packaging and be in saleable condition. Return transportation is customer’s responsibility and at customer cost. Your account will be credited promptly upon receipt and inspection of merchandise. Shipping charges are non-refundable.