External Aquarium Filters

Below we have provided a few checks that will enable us to either establish a fault or fix any issue you are currently experiencing:
Important: Disconnect mains electricity supply before handling or attempting...

External filters are largely quiet running units. If you are experiencing a lot of noise, it could be for one of two reasons;
1.) Damage to the impeller;
To check your impeller, please click here and follow t...

Important: Disconnect mains electricity supply before handling or attempting maintenance. Always fully read and check the troubleshooting section within your product instruction manual.
This may seem to be a ...

Sorry your order has arrived damaged. There are a few options we can offer to help. Please let our Customer Service team know how you would like to move forward;
We can dispatch a new head unit for your filt...

There are tabs on the inside of the hose adaptor fittings. They are positioned in the centre of the top on the unit. Please ensure you are fully opening and closing the taps using the lever. Overtime, with inco...

If you are experiencing a leak with your External Filter please follow the below test to help identify the issue;
The most important thing to do is identify where the leak is coming from and shut the water o...

Please check for any blockages or damage on the spray bar and connecting parts. Always ensure the spray bar is facing down, towards the water.
Flow rate will diminish per each metre of piping used. Ensure you...

To Prime your External Filter, please follow the below instructions;
Make sure you fit it back together properly and then remove the pipe work and clear out the water. Make sure the impeller underneath the gu...