Inflight Wi-Fi is here

We're excited to introduce our new Wi-Fi service.

Plane by plane, we're installing Wi-Fi across our international fleet right now. Our newly refurbished 777-300s were the first in line, the 777-200s were next, with the remainder of our international fleet joining in throughout 2018 and 2019.

You might be happy to hear all of our new A321neo and A320neo aircraft will come to us fully Wi-Fi enabled as well.

It's big news for us and our customers. Inflight Wi-Fi together with our award-winning seatback entertainment system will soon be entertaining you in new and exciting ways that are uniquely Air New Zealand.

Get connected

Inflight Wi-Fi is available on a handful of our aircraft shortly after take-off. If your flight has Wi-Fi, here's how to add our network and connect. When you're finished, let us know how it went and be in to win 100 Airpoints Dollars™.

Ensure all cellular functions remain off at all times (Wi-Fi uses satellites, not cellular, so it's safe to use onboard)

Wi-Fi plans & pricing

You have a few ways to connect in the clouds.

Each plan allows you to browse, socialise, email and stream your favourite music.

Data is unlimited but we do share bandwidth fairly across all customers.

Connect one device at a time, and switch between devices.

A full-flight pass applies to one sector of your journey.

1 hour pass

Get one hour of unlimited Wi-Fi data. Your hour cannot be paused.

Full flight pass

Connect in the clouds with uncapped Wi-Fi data until you land.

Air NZ Website

Travel planning is free all flight long with our website, app and Oscar the chatbot.

Australia & Pacific Islands

Currently not available

$30NZD

FREE

North America, Europe, Asia

$9NZD

$40NZD

FREE

Australia & Pacific Islands

1 hour pass

Get one hour of unlimited Wi-Fi data. Your hour cannot be paused.

: Currently not available

Full flight pass

Connect in the clouds with uncapped Wi-Fi data until you land.

: $30NZD

Air NZ Website

Travel planning is free all flight long with our website, app and Oscar the chatbot.

: FREE

North America, Europe, Asia

1 hour pass

Get one hour of unlimited Wi-Fi data. Your hour cannot be paused.

: $9NZD

Full flight pass

Connect in the clouds with uncapped Wi-Fi data until you land.

: $40NZD

Air NZ Website

Travel planning is free all flight long with our website, app and Oscar the chatbot.

: FREE

A guide to surfing the sky

Generally speaking, data-light activities like browsing, emailing, messaging, and posting on Facebook are well supported. Activities that are heavy on data will not be available.

Keep in mind that:

Heavily data-driven things like large file downloads aren't available

It usually takes longer to upload than download

Bandwidth is shared across all passengers on the plane

We will block some content that could be offensive to your seatmates

Here's how it works

It's pretty exciting, actually.

When you hop on the Wi-Fi, the signal goes from your device to an antenna on top of the plane. Then, it shoots into space where it's picked up by a satellite in orbit and sent down to earth to collect your data. All this takes place in around two seconds

With the aircraft travelling at more than 800km/hour, by the time your data gets back to you, you've travelled the length of about five rugby fields. Impressive!

That's no small feat, so we partnered with world-leading satellite company Inmarsat along with Panasonic Avionics for the in-cabin hardware to make it all possible.

It's got the speed you need

We want to make sure everyone who's connected gets a fair share of the service. To help with this, we control the internet speed and block certain data-heavy services, like large file downloads. That way everyone can get a good experience.

Some tips for faster Wi-Fi:

Load YouTube videos faster by reducing resolution

Give your music some time to buffer for smoother playback

Send pictures on apps that reduce file size, like Whatsapp instead of iMessage or Instagram

Tell us about the Wi-Fi

How was your experience? Your feedback helps us make the service better as we extend it across our fleet. Send us your thoughts by completing our survey, and you'll be in to win 100 Airpoints Dollars. It's our way of saying thanks for sharing your input.

Was there a major issue?

Have a look in our terms and conditions. Refunds due to service failures might be considered on a case-by-case basis. If you'd like to request a refund, we'll need some details so we can look at our records and assess what happened. Please complete a feedback form.