Time For a Checkup on Metrics, Data

By Editorial Staff On Jan 21, 2004

Delta Dental of New Jersey deploys software to analyze data in real time

San Jose, CA — January 21, 2004 — Delta Dental Plan of New Jersey, the leading dental benefits carrier for New Jersey and Connecticut, has deployed BusinessObjects Enterprise 6. Delta Dental of New Jersey uses BusinessObjects Enterprise 6 to analyze key business metrics and operational data in real-time.

Delta Dental of New Jersey is a member of the nationwide Delta Dental Plan System, which provides dental coverage to over 43 million people in nearly 75,000 groups across the nation, and includes the participation of almost three out of every four U.S. dentists.

Using BusinessObjects Enterprise 6, Delta Dental of New Jersey said its staff can access corporate information relating to sales, provider network and membership information. In addition, analysis on the total savings realized per plan and per group can be performed efficiently, keeping Delta Dental executives up to date on progress in containing costs.

Marc Loren, director, information services for Delta Dental Plan of New Jersey, said the insurance business is data-intensive and requires understanding at the most precise levels to deliver the very best care to subscribers. Since the equation changes daily, real-time data access and sophisticated reporting are crucial. That's what we get with BusinessObjects Enterprise 6," he commented.

Delta Dental of New Jersey said it has developed three Java-enabled customer relationship management (CRM) applications for managing customer relationships and customer data. BusinessObjects Enterprise 6 reports against Delta Dental of New Jersey's Oracle data marts, which are updated in parallel with the operating environment, in order to make real-time data analysis possible.

"Business Objects provides Delta Dental of New Jersey with the tools to assist in more effectively managing their operations and improving overall profitability," said Dave Kellogg, senior vice president of marketing for Business Objects. "Having a fully-integrated, real-time business intelligence solution enables them to answer the questions most critical to delivering the services their members and subscribers expect."