Although the Droid Life article says it cannot be removed it can be removed or frozen with Titanium backup and apparently won't effect anything else. I'll just keep it frozen and unfreeze it if I ever need "Verizon Support".

It will apparently list all apps (meaning superuser and tethering apps) if activated with your permission so it's just something to keep in mind going forward if you need Verizon tech support.

lol u guys are some paranoid androids! it's just a tool that helps customer service reps remotely guide u thru your phone when u call them and need help.

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I'm just providing information for people to make up their own minds here, not asking anyone to do anything about it if they don't want to. I don't appreciate being called paranoid.
People have the right to know whats on their phone.

Paranoid personality disorder is a mental disorder characterized by paranoia and a pervasive, long-standing suspiciousness and generalized mistrust of others.
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After a number of years in software development I can tell you that this is also the definition of a good software developer. A great software developer would go one step further and not trust themselves.

Is this like a completely open remote desktop connection one would have on their PC that Verizon can access anytime they want?

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It's suppose to be for Verizon support to look at your phone when you call for support only after they ask, but I've heard of them not asking to use it first and at least one Razr owner being told they were rooted and would have to unroot for support.

It's suppose to be for Verizon support to look at your phone when you call for support only after they ask, but I've heard of them not asking to use it first and at least one Razr owner being told they were rooted and would have to unroot for support.

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Well, seems as if I will be rooting for the first time when I get ICS and will be freezing this ASAP.

It's suppose to be for Verizon support to look at your phone when you call for support only after they ask, but I've heard of them not asking to use it first and at least one Razr owner being told they were rooted and would have to unroot for support.

I have a question i dont know much about freezing etc. But if you freeze the wrong app can it brick your phone or something along those lines?

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Yes! Absolutely! Always do your research before freezing an app. That's how I learned to reload system images the hard way. I severly bricked my droid x by poking around and freezing system files. I was devastated ... But I did some searching on legit websites such ascthis one and other legit android forums and was able to restore it to factory condition.

As an employee of a major carrier, I can tell you this app is indeed not created in your best interest. While it can be a big money saver in unwarranted product returns , and help the elderley and ill tech savvy keep their devices running, because they had their network settings on WiFi only or had 4g turned off. It is not a benifit to people like you and me. The permissions of this app set the tone for what is gathered, and its not a paranoid delusion. This app acceses all permissions in every level, if you were having a problem with your phone and wanted Verizon to remotely take a look, wouldnt you think permission would be granted then? The fact us by owning or forcefully owning this app you agree to have all aspects of your phone read and monitored at all times. This could be for tether information, or perhaps braking a software license agreement. The major focus with these carriers is to make money, with this app on your phone it can gather any information about its users, remotely and when ever it pleases. To market services, sell off information , cap heightened data use, and to know what your up to. A good application for your benefit doesn't require reading your internet browser history.

A good application for your benefit doesn't require reading your internet browser history.

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I'm not arguing with you about any of what you said, I do believe that this app should be something that users are informed of and a statement of intended use should be provided to the Owners of the phone.

I do disagree with your Internet Browser History statement though. I am an engineer and not an true support person, but am responsible for our design group and their computer/software/printer/plotter needs. Our IT department has washed their hands of it because they really don't understand how it all works (go figure?!?) When I get a call from one of the guys about computer issues, the first thing I check (unless it obviously something else) is their browser history to see if they have been anywhere that they may have picked up a virus or downloaded something that may have caused an issue. It is much easier than trying to find a virus otherwise or digging through their installed software list to find something that shouldn't be there. Anyway, browser history can be a decent indirect troubleshooting tool.