J.D. Power ranks PNC tops among Florida banks, Bank of America and Wells Fargo at bottom

Florida’s two largest banks are also its least popular with customers, according to a J.D. Power survey released today.

Bank of America enjoys a wide lead in market share in Florida, where it holds $78 billion, fully 19 percent of all the state’s bank deposits. Yet Bank of America ranks dead last among the 11 large institutions in J.D. Power’s Florida customer satisfaction survey.

It’s a paradox that can be summed up by Yogi Berra’s famous non sequitur: “Nobody goes there anymore. It’s too crowded.” Or maybe it’s just that banking relationships are “sticky,” and consumers don’t find switching banks convenient.

PNC ranked No. 1 in the J.D. Power survey. PNC is the state’s 14th-largest institution, with 1.2 percent market share, according to the Federal Deposit Insurance Corp.