Eligibility status on existing applications

You can track the status of your certification application on the website after you login go to email history. If it is more than 2 weeks from the time you have submitted your application and you have not received your eligibility letter by email, contact us with specific details on when and how you submitted your application at CONTACT US and choose "My application that I already submitted". NCC will not provide eligibility status via phone. You should receive your eligibility within 2 weeks via email once you submitted your application.

Computer testing (Computer Test Center or for a limited time by Live Remote Proctoring)

It can take up to two weeks to process an application. Once you have been determined eligible, you will be notified of your eligibility status by email and assigned a 90-day window in which to take the examination. A copy of your eligibility letter will also be available in your account.

Along with your eligibility letter, you will be reminded to download (print) a Candidate Guide, which provides an overview of all test policies & procedures, test outlines, competency statements and sample questions to familiarize you with the test format. Candidate Guides can be downloaded from the NCC website at any time.

Your eligibility letter will outline how to set up a test appointment with our testing vendor AMP. NCC does not make appointments nor can this be done on the NCC website. You need to go to goamp.com to set up a test appointment or call the number on your eligibility letter. You will need the NCC exam control ID number on your eligibility letter to set up any testing appointment.

Lost or didn't receive an eligibility letter to test

Missing eligibility letter for computer candidates

If you lost your eligibility letter or it has been over 2 weeks since you submitted your application and you have not received an eligibility letter; please contact us, or leave a message with the call center at 312-951-0207. Remember to provide your full name, address, email address, phone number, exam registered for and approximate date submitted. You should receive a reply no later than 48 hours (business days).

Pay reprocessing fee

Any application that is incomplete (those applications submitted with missing information, containing incomplete or incorrect information or do not include full fee payment) is subject to a non-refundable $30 reprocessing fee upon the submission of proper documentation. If the requested documentation is a license verification and is not provided within the time frame given, you will be charged $50.00 for NCC to verify the license. This charge will be added to your account as arrears placing a hold on your account until it is paid. If NCC is unable to verify the license, you will be found ineligible. These fees are nonrefundable.

Additional information requests must be submitted online along with the reprocessing fee of $30.

Need a receipt?

If you need a receipt for any purchase made through the NCC website view order history in your account. All of your purchases are kept together in an easy to access format for you to view or print at any time. Simply click on a line item to view details and print a receipt.

Change your Testing Date, Method of Testing or Exam Category

Computer exam candidates can change their scheduled testing date to another date, within their eligibility window, once for free. Candidatesmusthandle this directly with PSI/AMP andmeet their requirements for the change. Computer exam candidates who have already exercised this free option or wish to take their exam outside their current window and all candidates who cannot take their currently scheduled examination, have missed their testing date or need to take a different exam - can request a change.

Candidates who cannot take their currently scheduled examination, have missed their testing date, have missed their eligibility window or need to take a different exam - can request a change. Candidates may request to change their examination category, reschedule their testing date or even change their method of testing, provided that they meet the requirements listed below. Candidates are only allowed one change option (ex. if you reschedule your examination date, you will not be able to change your examination category). All change requests must be approved by NCC and you may be required to provide additional information. There will be no refund of original fees or Change Request fees. Candidates who fail to take the examination under this change option must re-apply with full fees.

All candidates requesting a change MUST:• Submit the change request within one calendar year from— the date of the exam you are changing for ICP or PEC candidates— the first date of your assigned eligibility window for computer candidate• If you have an exam date scheduled, you MUST cancel with PSI/AMP FIRST before submitting change• Submit a non-refundable fee of $125 with the Change Request Form• Use the NCC website online Change Request Form (changes requested in any other format, will not be accepted)

Reschedule a computer testing date with PSI/AMP: • A testing date can be rescheduled ONCE at no charge directly with PSI/AMP, if done at least 4 business days prior to the scheduled test date (Refer to the NCC Testing Guide for details).• A rescheduled date, within your assigned 90-day testing window, must be selected when canceling the original test date and this is done directly with PSI/AMP• Subsequent reschedules require filing an Exam Change Request Form and a non-refundable payment of $125.00. If you have an exam date scheduled, you MUST cancel with PSI/AMP FIRST before submitting a change request.

To reschedule or change method of testing:• Candidates changing from a computer test must have canceled or never made their appointment to take the exam at a PSI/AMP center• Candidates changing from an ICP test must have their assigned test site code• Candidates changing from a PEC test must have their assigned PEC class code• Candidates changing to a PEC test must have already enrolled in the PEC course and have their assigned PEC class code

To change examination category:• Eligibility must be re-established for the new exam category, and additional documentation and fees may be required.• The time to consider eligibility for the new category will count toward the original assigned 90-day computer testing window.•Examinees must take the exam for which they have been determined eligible. No changes will be permitted on examination day. If a candidate knowingly or unknowingly takes an examination other than the one she/he was found eligible to take, the examination will not be scored. No refunds will be allowed, and all fee policies will apply if the candidate reapplies for an examination.• Computer Candidates must submit their request at least 30 days prior to the end of their testing window• ICP Candidates must have their assigned test site code and submit their request at least 45 days prior to their test date• PEC Candidates CANNOT change their examination category

Withdrawing from the examination process

Withdrawal Policy - Computer Testing

All withdrawal requests must be submitted online at the NCC website BEFORE the final day of the original eligibility window.

To withdraw you CANNOT have a scheduled appointment to take an exam through PSI/AMP

If you have a scheduled appointment you will be unable to withdraw until you cancel the appointment directly with PSI/AMP. You must call scheduling at 833-256-1426 and UNSCHEDULE the exam prior to submitting the withdrawal application with NCC. You can also cancel your appointment by logging into your account and clicking on the "Scheduling" link.

Any test appointment with PSI/AMP must be canceled/unscheduled no later than four business days prior to the scheduled testing date.

PSI/AMP can only remove you from the test schedule after you have canceled the test date. After you have canceled, you can complete the NCC online withdrawal below.

Anyone who has previously requested an exam change of any kind, including a requested extension or deferral is not eligible to withdraw.

No refund will be considered after the original eligibility window expires.

Refunds for Withdrawing Candidates

Computer candidates withdrawing from a Core or NP Certification exam will receive a $160 refund of their $325 payment.*

Computer candidates withdrawing from a Subspecialty exam will receive a $105 refund of their $210 payment.*

Substitutions

Other questions about applications already submitted

If you have other questions regarding your submitted application, please use contact us. Remember to provide your full name, address, email address, phone number, exam registered for and approximate date submitted. You should receive a reply no later than 48 hours (business days).