Delivery and payment

ITMO.STORE pick points in Saint-Petersburg:

Exchange and returns

Returns & Exchanges

Would you like to get a refund? You have two weeks (exactly 14 days) starting from the date of delivery to decide whether the item is right for you. We will issue the refund if:

An item was damaged during shipping;

We made a mistake when packing your order;

You had second thoughts and want to return the items you ordered.

We will eagerly refund the item and the shipping costs if it is broken or damaged, the color is not right, or the item itself is different from what you’ve ordered.

Only the item’s price (and not the shipping costs) will be refunded if you received a correct order, but decided to opt out of it.

We can issue the refund either to your digital wallet or in cash in our office at 14, Birzhevaya liniya, Saint Petersburg. If you are out of Saint Pete, you’ll be able to address our regional pick-up points.

Undamaged original package guarantees the fastest refund.

What do I do to get refund:

Pack your purchase;

Write an email to hello@itmostore.ru, make sure the subject line says “Return”;

Wait for our reply – we’ll send you all the instructions.

Exchanges

If you want to exchange an item, just email us at hello@itmostore.ru, make sure the subject line says “Exchange”. We’ll reply your email with all the instructions.