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Commonwealth Bank has activated its Emergency Assistance Package for customers and businesses affected by the bushfires in the Great Ocean Road area of Victoria.

"The devastation from the bushfires is heartbreaking and we would like to do what we can for our affected customers and their communities during this difficult time," Richard Porter, Victorian Regional General Manager.

Special arrangements are in place to provide support to our Commonwealth Bank and CommInsure customers should they need it, and our people are ready to assist them promptly with their financial concerns and enquiries.

As part of the Bank’s Emergency Assistance Package, we can help discuss a range of options, including:

Emergency accommodation assistance for CommInsure customers whose homes have been damaged by the fire.

Expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance.

Customised assistance for Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the fires.