Prompt and courteous response to our situation. Our spring broke and the door would not open remotely. The entire spring system and rollers were replaced in a couple hours. I am very satisfied.
Read More

We have used the company before with excellent results. This time they were unable to fir the motor to the space we had available. But they worked very hard to solve our problem and then found another dealer who might be able to help us with the problem. I would...
Read More

5 Stars

Mary D.

Ctl, NC

07/15/2014

5

Garage door-opener installation.

The technician came within an hour of my call. He did a superb job, with no mess. The opener works well and is much quieter than my old one, which, admittedly, was 14 years old.
Read More

4 Stars

Kay K.

Huntersville, NC

07/11/2017

4

The Service, timeliness and quality were all very good, but after talking with our neighbors and checking the cost to replace the two springs we found we were charged almost 3X what it should have cost! We should have done our homewrok first. Lesson learned.

The Service, timeliness and quality were all very good, but after talking with our neighbors and checking the cost to replace the two springs we found we were charged almost 3X what it should have cost! We should have done our homewrok first. Lesson learned.
Read More

They came on time and responded to my request for service very quickly. The technician was friendly and knowledgeable. But they are expensive and they will try to sell "upsell" you like crazy. The item to be fixed took about 10 min. and was quite expensive. I...
Read More

5 Stars

Shelly B.

Matthews, NC

06/30/2017

5

Excellent Service

I was surprised that I was able to have same day service. I purchased the garage door tune up and Nick was our serviceman. Nick was friendly and very thorough. After tuning up the door he took time to offer some ideas of how to improve the doors service. I would...
Read More

5 Stars

Matt B.

Indian Land, SC

06/14/2017

5

Very Happy with our Garage

They did a great job on repairing our garage with a good price. The poor guy was overworked and got to our house late but he didn't complain and did a great job!
Read More

5 Stars

Tom M.

Tega Cay, SC

06/12/2017

5

Outstanding service

The service was fast, same day. The tech gave an excellent explanation of my problem and how it was resolved.
Read More

2 Stars

Thomas S.

Lake Wylie, SC

05/27/2017

2

No show, then late, then poor service

I booked an appt. for a Thursday arrival 4-7 PM. They called me at 6:06 pm and told me the tech was running late but would show up approx. 7:30....never did. I called the next day and they told me that they received a call to cancel from me.....never happened....
Read More

Response was timely, tech was professional and rate was fair. During repair hit some unexpected issues that made the repair take about double the time estimate given, but still stood by the original quote. I would say you can call them with complete confidence!
Read More

3 Stars

John R.

Mooresville , NC

05/19/2017

3

Horrible Horrible Customer Service

Was quoted a price of $350 TOTAL over the phone. Service Tech gets to my house and within 5 minutes the price is now $379. Then after questioning I ask him to please call his supervisor, he refuses.
I give in, then after another "exchange" with this guy, I find...
Read More

3 Stars

SHERYL G.

Charlotte, NC

05/13/2017

3

GET OVER NOT HONEST

I CALLED THIS SERVICE BECAUSE MY SPRING BROKE ON THE GARAGE DOOR AND THE GUY CAME OUT AND GAVE ME ALL KINDS OF QUOTES
i FELT LIKE I WAS BEING GOT THE NEXT WEEK OR SO THE DOOR BROKE AGAIN HE CAME BACK WITH THE SAME BULL AND I CALLED THE COMPANY LADY TOLD ME I DID...
Read More

2 Stars

Drey H.

Charlotte , NC

05/08/2017

2

Adjustment

Call and told them the door would not shut completely. After showing up the tech said he needed to adjust the spring and reprogram the board. I watch him take the cover off turn a few screws and charged me $400 for this and took him maybe 10 min. I will not...
Read More

5 Stars

Gary B.

Indian Trail, NC

05/06/2017

5

The service was excellent and Nicholas was cordial and professional. He repaired my door in 20 minutes!

I called Overhead Door of Charlotte at 11:07 am to make an appointment to get my garage door repaired. I was expecting it to be a day or two before they could get to me. I received a call from Nicholas at 12:30pm telling me he would be at my house by 2pm and at 1:45...
Read More

5 Stars

Adrianne B.

Cornelius, NC

04/11/2017

5

On time, Quality workmanship, Customer Focussed, and through!

I was impressed with the Service Technician who came to my home. Mr. Chestnut was customer focussed, efficient, on time and absolutely through. He also noted the wear and tear on the rollers. He cleaned , gave me instructions on how to operate the system and how...
Read More

5 Stars

Rob R.

Salisbury , NC

03/22/2017

5

great job done and quick service all in the same day!!

Brian was very good at the job done by him . He was fast doing a very good job explaining what need to be done and good advice.
Read More