Tuesday, June 2, 2015

A Loyal Customer

In the fall of 2000 Son Tony was a sophomore at an all-boys high school. One Thursday night he came home and told me one of his classmates had asked for a favor the next night. The classmate was going to a dance at his girlfriend's school. The girlfriend had a friend that needed an escort. Would Tony do it? Being a nice guy, he said yes.

It was Tony's first high school dance, and he was oblivious about the etiquette involved. When I asked him if he'd thought about a corsage for the girl, he just shrugged his shoulders. Of course, since he didn't know his date I knew he had no clue what color her dress was. I didn't want him to show up empty-handed, so I told him I'd take care of getting a corsage the next day while he was at school.

The next morning I went to a nearby grocery store that had a nice floral department. When I asked the clerk if they could make a simple corsage for that night, she said, "Not unless you ordered it ahead of time. We've got all the orders we can handle". I pleaded with her, but she refused to budge. I came home, got out the phone book, and started making calls. The first two tries yielded the same result. However, the third call, to a small independent florist, had a more positive result. They said if I'd accept the flowers they had in stock they could put something together. Later in the day I picked up a beautiful corsage, accented with translucent ribbon that would coordinate with any color dress.

On that note, I love Nordstroms for their customer service. However, on Monday I felt annoyed with the store in San Mateo. I always take the grandchildren there for shoes because of the service and selection. This time, both were LOUSY. Then I went downstairs to the cosmetic counter to find that not only did Lancome quit making my eyeliner color, the clerk didn't have any recommendations. I left empty handed.

About Me

Welcome! Thanks for visiting my blog.
I live in Manchester, Missouri (a suburb of St. Louis) with my husband. Our three boys are all grown and out of the house. We also have two cats who keep us amused with their antics.