Healthcare Perf & Proc Improv

HCMT 450Description: Students gain an understanding of the healthcare industry?s organizational performance measures and assessments related to the improvement of healthcare service quality. Topics explored will begin with traditional quality, structure and process assessments including risk management, credentialing and the role of oversight agencies, and then explore outcomes-based process improvement methods focusing on rapid-cycle tools such as PDSA, using small tests of change. Students will apply measures and assessments directly to the complex issues and concerns of healthcare management.