Failed conversations can take a heavy toll on our professional and personal lives. On the opposite end, in business, successful conversations can close sales, bring lucrative deals to the table, enhance the relationships with team members, and may be the single attribute that grows a business.

To nail down the right conversation skills, we talked with with Ben Benjamin, Ph.D., author of “Conversation Transformation” about how to fix some of the types of conversations mistakes that damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. After listening to this interview, if you think your team is not as efficient as it should be, go here to have Ben give your company an assessment.

About the Guest

Ben Benjamin, Ph., D.

Ben E. Benjamin, Ph.D., is a consultant, coach, writer, and entrepreneur who has been teaching communication skills for more than 30 years. In recent years, his teaching and writing have focused increasingly on SAVI (the System for Analyzing Verbal interaction). A certified Senior SAVI Trainer, Ben has developed and led communications workshops for a wide range of organizations—including various business sectors, such as finance, legal, and manufacturing, as well as educational, healthcare, and religious institutions. He also provides advanced facilitation training to help organizations resolve conflicts and hold more effective meetings.

Turn up your speakers or put on your headphones, and enjoy the conversation:

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