What Our Clients Say About Us

Lisa’s training is a must-have for all spa businesses as it covers the basic to the most in-depth training for your spa staff. Lisa has been so kind and generous in sharing her knowledge and I often utilize the valuable blogs on her website as well. Lisa and her spa trainings are a huge value to me and my spa team.

Kal SadraSpa Manager, Anna’s Spa, Alberta, Canada

After the program, more staff are arriving early, preparing for their day, offering more add-ons and other services, and filling out the spascriptions! The investment was absolutely worth it, I wish we could have had more time with Lisa!

Jackie MartinOwner Jacqueline Morgan Day Spa

The Spa Director’s Management Intensive online course was a great course that had a lot of valuable information, and overall a great tool and resource for moving forward. It will also provide a foundation to get our corporate offices on board with a growth plan.

John MooneyMember Services Manager, MVP Atheletics Club

Our company worked with Lisa Starr for over two years, while we were at a transition point within the management team, and were looking to change some operations protocols. Lisa helped us create an employee handbook, restructure our commission plan, and provided continuous support during our staffing issues. She also helped us incorporate additional benefits to our employee benefits package, and recommended a great accounting team. We’ve been very pleased with all the work she has assisted us with and highly recommend her services.

Vasiana NastoSpa Director, Pratima Spa, New York City

The Spa at Silver Legacy opened its doors for business in Reno, Nevada. During the training and leadership onboarding process we had the great opportunity to work with Lisa Starr and Wynne Business. Her insight into exceptional levels of guest service, guest expectation and overall functions of the spa was definitely a huge contributor to ensuring that our spa team members, most of them working in a spa for the first time, were able to build a good foundation for success. It was a great honor to work with Lisa on this project and to have our team pointed in the right direction for growth and success.

George Powell-LopezDirector of Spa and Wellness

As a result of Lisa’s training and development, our team was better prepared to greet our guests and found the information provided extraordinarily useful. Lisa was inspirational and motivational, and as a result, the team morale was high at the onset and they were excited to be a part of a great new adventure. The technicians understood their role in building rapport with guests while keeping their eyes on sales results. The front desk learned the importance of their role as the first and last touchpoint for the guest experience. All in all, Lisa’s training gave my team the self-confidence to do their jobs with the utmost assurance.

Alison Abbott – Spa & Retail Director Vi La Vita SPA, Vintners Inn

Lisa motivated our staff and management team and was a breath of fresh air when it came to recharging the staff excitement about selling retail, upselling services, and valuing each guest. Our staff started tracking retail sales on a daily basis and the overall retail to service percentage increased immediately after her visit.

Charissa BeaversSpa Director, Ciel Spa

We saw an immediate increase of over 10% in retail, EVERYONE sold after the training! We’re seeing more accountability, willingness to help each other, better teamwork, consistency, and better work atmosphere in general… the results are amazing.

Nina MilanoOwner, La Therapie Spa

“I will be able to incorporate the information from this program into training for our staff, as well as assisting myself in transitioning from a provider into a management role.”

Gina ColeWhite Orchid Spa, Vero Beach

“It has been a pleasure working with Lisa Starr, as I have done over the last five years or so. My staff enjoyed her customized retail selling seminar at our spa, which truly helped motivate sales. On occasion when I have a challenging situation, she is always there to offer a solution which is in the best interest of the spa. Lisa is full of suggestions and great ideas on how to organize spa departments, and very knowledgeable in spa industry trends. I still look forward to working with her in the future.”