Common issues people have to face during a live customer call support

Live Chat can be considered as the backbone of online customer care. If a company or a website is running without having a Live Chat Support then the company is surely missing a greater percentage of customers behind and that definitely has a negative impact on their growth and future success. But having a Live Chat Online service is not that simple and easy to manage as it seems to be. A Fully Managed Live Chat is always the best way to accommodate all the needs of a growing customer base in Australia, and if you are not managing the support and communication sector, then you might not get all the benefits of having a direct communication with your potential clients and customers.

There are many service providers offering high quality Live Chat Monitoring and Live Chat Agents for a superb live chat experience. But you cannot consider all of the available services working on the same level. There are also low quality services that are available out there and you have to avoid them before they ruin your company-customer relationship.

To know more about such issues you can read through various Live Chat Articles and try to get an in-depth understanding of such problems.

Most common issues that people may have to face in case they are being served by low quality service providers are as below:

Connection issues

Having a reliable connection server is important to connect easily to a Virtual Chat Agent and if not you may not be able to chat consistently.

Non-availability of foreign language speakers

Some service providers may not be able to provide international chat agents who are able to support foreign languages and that can be a huge drawback as the company will never be able to correspond to foreign countries.

Non availability of chat agents

Live Online Chat always requires continuous and instant availability of chat agents and if a company has a lower number of agents, it will keep the customers waiting for several minutes causing a negative impact and low quality services.

Privacy Policy

Please note we may provide content or links from or to other web sites through our web site. This privacy policy does not apply to these other web sites and we recommend that you review the privacy policy at each web site to determine how that site protects your privacy.

The Information We Collect

We do collect web site usage information from visitors to our site. This information is used for statistical purposes and helps us to evaluate how visitors use and navigate our web site including the number, frequency and length of visits to each page. We are then able to improve and further develop the web site.

For security reasons we use software programs to monitor network traffic and identify any unauthorized attempts to change or upload information, or damage the system.

We collect personal information when you request services from us. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information. When we collect personal information such as your name, email address, telephone number it will usually be for the purpose of providing goods or services that you have requested and if the law requires us to, we will seek your consent to collect it. We may share your information with other companies within Australia for the purpose of providing goods or services that you have requested.

We also keep records of communications such as requests. We do this to make sure your requests and any issues you bring to our attention are attended to promptly and correctly.

Our Use of ‘Cookies’

‘Cookies’ are pieces of information that our web server transfers to your computer’s web browser for administrative reasons. Cookies do not personally identify people, rather they identify a computer, server and type of web browser. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address or any other personally identifiable information. The information within the cookie is encrypted.

You can adjust your computer browser settings so that you are informed when a cookie is being placed on your browser. You can also set your browser to decline or accept all cookies.

The only cookies used on this website are for tracking purposes with Google.

Access to Personal Information

You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, your information.

Your Information on the Public Record

There are numerous public records, such as birth certificates, judgments and orders, naturalisation records, ownership registrations patents and trademarks to name but a few. The Trade Marks Act, Patents Act, Designs Act and Plant Breeder's Rights allow public access to certain documents.

How to Contact Us

If you have any questions in relation to privacy, please contact us using our online form at [email protected]

Changes to Privacy Policy and More Information

We may need to change our privacy policy to take into account new laws, technology or changes to the way we provide our services. We will post any changes on the website or notify users by other means so that our clients are always aware of the information we collect and how we use it.