Customer Care Centre

Customer Support

We want to make sure you get the most out of all the tools we have to offer. That’s why we’ve developed a comprehensive support and information with hundreds of searchable knowledgebase articles, and downloadable manuals. It’s all backed by our one-on-one customer support, accessible daily by email, phone, or live chat.

If your website has outgrown your existing hosting plan, you may upgrade whenever you wish; you’ll quickly have access to the features and functionality that you want. Simply login to your dashboard and open a ticket with Support, stating that you would like to upgrade your hosting package. Alternatively, call our Customer Care and a Support Team member will upgrade your plan.

HostPapa Virtual Private Server (VPS) hosting is an affordable, fully managed solution for high-performance applications or websites. Our VPS plans are designed to match your hosting needs and can be upgraded at any time as your needs grow.

Take your email to the next level with HostPapa Advanced Email! This professional email management solution will help you stay connected with your email, everywhere you go. At a special introductory price of just $2.00/month per mailbox, it's an affordable option for individuals and small businesses.

It's easy and affordable to add mailboxes to your HostPapa Advanced Email account. No matter how many you add, it's still only $2.00/month per mailbox! Each account benefits from the same great features:

HostPapa Connect is like having your own marketing expert at your fingertips! This powerful email marketing software (included for FREE with Business and Business Pro web hosting plans) is packed with an impressive list of features to help anyone reach multiple contacts and manage email campaigns, including:

Looking to set up an online store? We offer a smarter solution for your online selling needs. HostPapa's eShops plugin is compatible with any website or blog, allows you to be flexible in your store design, and seamlessly integrates with PayPal to let you sell through a secure channel.

Security is crucial to your website's success, yet it is still one of the most frequently overlooked elements in developing an online presence. If your website collects any customer information – including payment information, email addresses, and/or passwords – you need to be certain that data is absolutely safe.

SSL certificates assure your customers and website visitors that any data they enter on your website is secure, encrypted, and protected. HostPapa has partnered with GlobalSign, a leading internet trust service provider, to offer Secure Socket Layer (SSL) certificates to our customers.

The SiteLock Security Seal lets visitors and customers know your site is safe and secure. This instantly recognizable icon indicates you are protected by SiteLock security scanning, one of today's most advanced weapons against spam, viruses, identity theft, and other cyber threats. SiteLock Basic is included for FREE in the Business Pro web hosting plan, and may be purchased by Starter and Business web hosting plan customers for $29.99/year.

Sign up for HostPapa Automated Website Backup and you’ll always know your website is safe and secure, even if you’re faced with lost or corrupted files. With HostPapa Automated Website Backup, you get:

Automated daily backups of your website, databases, and emails

Capacity to go back up to 7 days

Easy one-step recovery

Business continuity and peace of mind

The 1GB Automated Website Backup Plan is included for FREE to Business Pro web hosting customers, and may be purchased by Starter and Business web hosting plan customers for $19.95/year.

If your website contains many large files, such as photos or videos, you may need more than the space in your HostPapa Automated Website Backup account. You can upgrade to our larger backup storage plans such as 5GB, 10GB, 25GB, or 50GB at any time.

And if you're running an online store, an ecommerce operation, or taking credit cards, you must have a dedicated IP address in order to use an SSL certificate and offer a secure connection to your customers. Included for FREE in the Business Pro web hosting plan.

Every registered domain name has a Whois listing, available to anyone on the Internet. When you purchase Domain Privacy, HostPapa will mask your information with our own contact details. Please see the example below: