Orbitz.com Complaint

ORBITZ - Orbitz customer service

NEVER EVER AGAIN. these people will steal your money. they booked my hotel in the wrong country the hotels had similar names when I showed up to my hotel in Puerto Rico they had no record of my reservation and I had to pay to stay with them orbitz customer service is a complete joke. I was put on hold for hours talked to several different employees all promising me my money back. I was supposed to receive a call yesterday regarding my money of course that did not happen. they pretty much took my money and screwed me. tIT WAS there mistake telling me they have to talk to the hotel to get my money BACK. why should I have to wait for my money from the hotel when your company made the mistake!?!?!?! Worst company ever. they gave me a $50 voucher know how about you give me the money you took from me instead

Comments

My name is Lynne. I’m a member of the Orbitz Customer Relations Team. Sorry to hear you've had a difficult experience. If you'd please email us at socialnetwork@orbitz.com, and include the Orbitz confirmation number; I’ll be happy to look into your concern.

Thank you for reaching out. I look forward to receiving your information.