Customer Service

Privacy Policy

FAO is committed to protecting your privacy. The information we collect about you is used to process your order and to provide a more personalized shopping experience.

This policy outlines our personal information handling practices for both online and offline data. If you give us personal information, we will treat it according to this policy.

We encourage you to read this privacy policy to ensure you understand FAO’s privacy practices.

Collection of Your Personal Information
When FAO collects any personal information on our Site, we will express our need for the personal data at the point of collection. Personal information is any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address, title, occupation, and other information required to provide a service, deliver a product, or carry out a transaction you have requested. Some of the reasons we collect your personal information include:

processing and fulfilling your direct shopping order

communicating account status

registration to membership or distributor programs

provide registered and/or designated users a more personalized experience on the FAO Site.

Use of Your Personal Information
FAO will only use your personal information in the way we specified when it was collected. We will not subsequently change the way your personal information is used without your consent.

Security of Your Personal Information
FAO is committed to protecting the personal information you share with us. We utilize a combination of security technologies and organizational measures to help protect your personal information from unauthorized access, use or disclosure. Even within FAO, we restrict access to your information to only those individuals who need it to provide you with products or services you’ve requested.

Sharing Information
For the purpose of operating our business, we may transfer information between FAO and our preferred service providers who use that information only to conduct FAO business. For example, they may handle FAO’s credit card processing, shipping, data management, email distribution, market research, information analysis, and promotions management.

We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies
FAO Sites utilize cookies. Although you can still access most of the Site even if you choose to disable cookies in your browser, some areas of the Site will not allow you to complete certain activities if cookies are disabled. For example, our e-shopping site uses session cookies and persistent cookies to process sales transactions. If you do not accept cookies, you will not be able to process an order.

Questions?
If you have any questions or comments about FAO’s privacy policy, please contact us today.