Shipping & Return Policy

If you don’t find the answer to your question here, please don’t hesitate to give us a call at (800) 894-8148 or contact us.

Why is my order taking longer than expected?

Many of our “old world quality” items are made in European monasteries and abbeys requiring additional time for crafting, for processing through customs and delivery.

How much does shipping cost?

Creator Mundi provides free shipping on all retail and wholesale orders over $75 for all customers within the United States (including Alaska and Hawaii, but not including U.S. territories). Orders weighing over 150 pounds or with a size over 165″ (measured in length plus girth) are not eligible. Rush shipments (e.g., 2-day and overnight) are not eligible for the free shipping offer. To qualify for free standard shipping, the order must be $75 or over with a shipping address within the 50 United States (U.S. territories are not included in this offer).

For orders being delivered within the contiguous United States, our preferred shipping method is either USPS Priority Mail, which offers a standard delivery time of two to three business days, or FedEx Ground/Home Delivery. For larger orders, we use FedEx Ground, with a standard delivery time of 1-4 business days. For orders sent to Alaska or Hawaii, we use USPS Flat Rate boxes or envelopes, depending on the size of the shipment.

Upon shipment of your order, we will provide you with an e-mailed invoice and either a USPS or FedEx tracking number. Canadian orders are not eligible for no-cost shipping and are sent via FedEx International Economy unless otherwise requested.

How do you handle big or special commission items?

Some of our largest and heaviest items are delivered through special arrangement with FedEx Freight. The exact cost of Freight deliveries is unique to each order and we will work with you directly to set up a delivery appointment with FedEx Freight. Because these are big and bulky items, there may be occasions when the driver may require your assistance to move the item from the truck to your residence or place of business. Please note that all freight deliveries are made by appointment Monday through Friday, on regular business days. Prior to ordering an oversize item, please discuss any special delivery requirements you may have by contacting us.

Because of the valuable nature of our big and special commission items, we often have a wooden crate made to protect the items during shipping. Each crate is unique to the item – we will provide you with an estimate as part of the shipping process.

I live outside the U.S. and Canada. What are my options?

While we make every effort to accommodate foreign orders, shipping and customs compliance costs vary from country to country. For items shipping outside the United States and Canada, please contact us for an exact cost quote. We send foreign orders via FedEx International Economy, but FedEx International Priority is also available upon request.

Do you offer drop-shipping for wholesale customers?

We will gladly drop-ship an order on your behalf. A drop-ship fee of $4.00 applies, otherwise our standard shipping policy applies. We will include a packing slip for you. If you would like to have a specific order number on your packing slip, please indicate this on your purchase order. We will send shipment confirmation and tracking number to the wholesale party on the drop-ship order.

Can you send a gift order on my behalf?

Yes. For retail gift purchases, we will send the item to your desired recipient at no extra charge (within the United States). If you would like a personalized gift message to be included, please indicate this at checkout. We send the invoice and receipt to the billed party.

What are my expedited shipping options?

Expedited shipping options include: FedEx Priority Overnight; FedEx Standard Overnight; FedEx 2-Day Shipping; and FedEx Express Saver (3-Day). Your exact shipping charge is based on your shipping address and is calculated upon placement of your order. Please be aware that orders with expedited shipping requests must be placed by 12 p.m. (MST) in order to be shipped the same business day.

When will my order be shipped?

All orders are processed within 1-2 business days of order receipt. For orders placed online, all customers will receive an automatically-generated order receipt upon order placement. This serves as confirmation that we have received your order. For orders placed by e-mail or fax, we will respond within the business day with confirmation that we received your order. When your order ships, you will receive an e-mail with the invoice attached and a FedEx or USPS tracking number.

I returned an item, but I didn’t receive full credit. Why?

Creator Mundi will refund the original payment method used, less shipping and gift wrapping charges. If you purchased from our site using a promotion, coupon or discount, you will only receive a credit for the percentage of the total that you actually paid. For example, if you used a $5 OFF coupon on a purchase that totaled $30, you will only receive a credit for $25. You can expect your refund or exchange within 2 weeks from the time we receive your return in good condition. For credit card orders, please allow one to two statements for your credit to appear. A refund may not be possible if a returned item is lost or damaged during shipment. Please be sure to securely package any items being returned and to use an insured courier such as UPS, FedEx, or USPS. We STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Creator Mundi is not responsible for lost or damaged items.

I returned an item, but I haven’t received a credit yet. What’s the status?

Once we receive your return in good condition, you can expect your refund or exchange within 2 weeks. For credit card orders, please allow one to two statements for your credit to appear. Creator Mundi will refund the original payment method used, less shipping and gift wrapping charges. If it has been over 4 weeks and you still haven’t received a credit, please contact our Customer Service at 1-800-894-8148 (MST).

How do I return or exchange a gift?

If you are returning a gift within thirty (30) days of receipt, you will receive store credit for the full amount of the item. Please follow the directions below to receive a credit. Please note that SPECIAL ORDER items are non-returnable.

Contact our Customer Service at 1-800-894-8148 with the gift giver’s name. You will then receive a return authorization number and instructions to print a return label from FedEx.

Items to be returned must be securely packaged to prevent damage during shipment. Include the packing slip that you received with your shipment and indicate the reason for the return so that we may better serve you in the future.

For your security, please use an insured courier (UPS, FedEx, or USPS) and retain your receipt. We STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Creator Mundi is not responsible for lost or damaged items.

Creator Mundi will replace your return with another selection or refund the original payment method used, less shipping charges. You can expect your refund or exchange within 4 weeks from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.

How do I return or exchange an item?

Contact our Customer Service at 1-800-894-8148 for a return authorization number.

Items to be returned must be securely packaged to prevent damage during shipment. Include the packing slip that you received with your shipment and indicate the reason for the return so that we may better serve you in the future.

For your security, please use an insured courier (UPS, FedEx, or USPS) and retain your receipt. We STRONGLY recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. Creator Mundi is not responsible for lost or damaged items.

Creator Mundi will replace your return with another selection or refund the original payment method used, less shipping charges. You can expect your refund or exchange within 4 weeks from the time we receive your return. For credit card orders, please allow one to two statements for your credit to appear.

What’s your return policy?

All items are guaranteed against manufacturing defects and damage. If you receive an item which is defective or damaged, Creator Mundi will gladly provide a return or exchange.

If your purchase arrives damaged or is defective in any way, please contact our Customer Service within 7 days so that we can process the necessary paperwork with FedEx. Keep the original packing materials and the shipping box for FedEx inspection. After your damaged/defective merchandise claim is approved, we will send you a return shipping label. Please return the damaged/defective merchandise within 10 days of receipt of the return shipping label.

Retail Customers: If you would like to return or exchange an item that is not defective or damaged, please contact us by phone or email within 30 days of the date of shipment. We will gladly replace your return with another selection, or refund the original payment method used, less shipping charges. Dated items (over 30 days past invoice date), seasonal items, and special orders are not eligible for return or exchange.

Wholesale Customers: Unauthorized returns will not receive merchandise credit. Authorized returns of undamaged/non-defective merchandise will incur an automatic 25% restocking fee and the wholesale customer pays all return shipping costs. Dated items (over 30 days past invoice date), seasonal items, and special order items are not eligible for return or exchange. For all Special Terms & Conditions, click here.

Please note that shipping and gift wrapping charges are not refundable.

For your security, please use an insured courier (UPS, FedEx, or USPS) and retain your receipt. Creator Mundi is not responsible for lost or damaged items.

My package arrived damaged. What should I do?

All items are guaranteed against manufacturing defects. If you are not completely satisfied with your purchase, Creator Mundi will gladly provide a return or exchange.

If your purchase arrives damaged or is defective in any way, please contact our Customer Service within 5 days so that we can process the necessary paperwork with FedEx. Keep the original packing materials and the shipping box for FedEx inspection. Your entire purchase will be refunded, including shipping charges.