client service

Trust can be viewed as a key factor amongst clients and service providers
working together towards preparing for readiness with the EU General
Data Protection Regulation (GDPR). These stringent regulations come into
force in May 2018 to ensure that personal data is processed adhering to strict
privacy and security requirements.

Data is a truly inexhaustible resource for an organization. It creates endless possibilities to make data do more. As a technology partner of hundreds of organizations around the world, Infosys helps clients navigate the journey from their current state to the next.
Facilitating clients’ transition into data-native enterprises is a crucial part. To understand how companies are using data analytics today and their expectations in a world of endless possibilities with data, we recently commissioned an independent survey of 1,062 senior executives from organizations with annual revenues exceeding US$ 1 billion, in the United States, Europe, Australia, and New Zealand. The respondents were from business and technology roles, who were decision makers, program managers and external consultants; represented 12 industries, grouped into seven industry clusters, such as, consumer goods, retail and logistics, energy and utilities, financial services and insurance, healthcare and life sciences, h

In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus

The CSI Companies consists of four entities plus affiliate Anteo Group that provide staffing and specialized services to meet a wide range of client needs. Since 1994, the Jacksonville, Floridabased company has offered staff augmentation services, executive search, and direct hire of people for clients in healthcare, financial services, banking, retail/hospitality, technology, and other industries. The company serves businesses nationwide from its headquarters and three regional offices.

Enterprise data center clients operate in some of the most complex and regulated environments in the world. These clients need assurance that their partners are up to the challenge of meeting their needs and operating effectively within a dynamic ecosystem. For the client-focused data center solutions provider, this presents a perfect opportunity to differentiate its services from those of other solution providers who simply provide five 9’s. See how they manage the regulatory landscape.

This paper provides information on how CA Unified Infrastructure Management (CA UIM) delivers the essential capabilities needed to help you proactively monitor and manage alarms, performance and SLAs across even the most dynamic and complex environments.

In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.

It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers

In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard.
In this webinar, you will:
1. Learn about our newest client PC deployment offer ProDeploy Client Suite
2. Understand how we put our customers in control with the self-service portal TechDirect
3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time
*Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary.

In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard.
In this webinar, you will:
1. Learn about our newest client PC deployment offer ProDeploy Client Suite
2. Understand how we put our customers in control with the self-service portal TechDirect
3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time
*Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary.
Intel Inside®. Powerful Productivity Outside.
Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.

In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.

It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers

In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to:
• Organize content plans to facilitate user-based discovery.
• Retain consistent messaging across multichannel service environments.
• Develop an internal culture to support self-service options.
Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.

To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research.
The full report presents the findings from 22 questions, including:
• When beginning a customer service interaction, which device do you use most?
• How important is customer service in your choice of, or loyalty to, a brand or organization?
• What do you feel is the most frustrating aspect of customer service?
The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!

eBay Classifieds supports multiple internal clients and all of their requirements in more than 1,000 cities around the world. The company adopts cloud and virtualization services to get to market faster with new features, services, and campaigns using Juniper Networks Contrail Networking, Contrail Cloud Platform and QFX5100 Switch.