new feature

We’ve been teasing this for awhile; if you follow us on Twitter you’ve probably been looking forward to this announcement. And today…it’s here! Snappy for iPhone is officially available in the App Store. Here are some of the things it can do with our iPhone app: Get iOS push notifications of new and updated […]

Snappy has a soft spot for the little guy. Simple, Scrappy, Helpful, Snappy, remember? So plenty of our customers are one or two-person shops, and use a single email address and Snappy mailbox for all their support tickets. But Snappy is also versatile, and plenty of big fish enjoy the streamlined customer service experience, as […]

Our newest feature upgrade is a step towards exposing all of Snappy’s functionality via API. As of now, you can create and manage your FAQ (including topics and questions) via our API. This allows users to automatically create FAQ topics and questions from other systems. It also allows you to access your FAQ topics and […]

We have a confession to make. We’ve kind of been…in your way. Your customers email YOU…not us. So why, when you respond, does your customer receive your reply from [email protected]{subdomain}.besnappy.com, like this? Oh, snap. Look at us in there, stealing your thunder. Wouldn’t it be awesome if emails from you could just come…from you? We […]

Do you remember the last time you were sucked into a Help Button Vortex of Confusion? You know…you click “help” on a website or in an app, and find yourself transported to a totally different page, forced to click and browse and search and wade through heaps of documentation and FAQs, until you forget what […]