1. PAYMENT IS TAKEN IN FULL ON ARRIVAL. Credit card details supplied at the time of booking are held as a security only. 2. For security purposes, upon arrival a credit card matching the name of the guest checking in is required PLUS valid photo identification- (passport or NZ drivers licence). 3. Arrivals after 9pm are available by prior arrangement- Please call to pre-arrange after hours key collection. 4. Cancellation Policy: Must be made no less than 48 hrs prior to arrival date. Cancellations made within 48 hours of arrival date incur a charge of one night's accommodation. 5.*Cancellation Policy for Ironman and Taupo Cycle Challenge events- (30 days notice prior to arrival is required) OR the total cost of all accommodation booked will charged to the Guest's credit card.