Applies to:

Oracle Customers Online - Version 12.2.3 and laterInformation in this document applies to any platform.

Symptoms

Unable to View More Than 2 Page Customer Transactions in Customer Data Librarian

System Throws error:"You are trying to access a page that is no longer active.- The referring page may have come from a previous session. Please select Close Window to proceed"

STEPS TO REPLICATE----------------------------1. Responsibility: Oracle Customer Data Librarian2. Search for customer account.3. Open Customer4. Select transactions from navigation pane5. Select All Operating Units and Transaction type Delinquencies.6 Click on Go, system will show the transactions7. Click On Next -> System throws error.

EXPECTED BEHAVIOR----------------------------Need the ability to view all transactions

Changes

Cause

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