Work with Simplus + Service Cloud to build faster, smarter customer service for your business.

Faster
Case Resolution

Increase
in Agent Productivity

Increase in
Customer Satisfaction

IMPLEMENT SERVICE CLOUD THE RIGHT WAY

For your business to enjoy all the benefits Service Cloud delivers, it has to be set up correctly. Don’t waste time and money. Let us help you implement, optimize, and manage Service Cloud.

Save Customer Relationships by Resolving Cases Faster

Inspire Innovation with Intelligent Programs

Faster service: Gone are the days of “hold, please” when you implement AI toward customer support. Empower your customers to get answers fast with self-service portals that help reduce wait time for them and case volume for you.

Greater insight: Never be in the dark when it comes to customer metrics. We can help you build reports on any aspect of your company’s case resolution process quickly and easily with drag-and-drop functionality.

Gain Deeper Insight into Customer Data

Break down silos: Eliminate the disconnect between departments within your company and improve your communication with the customer. With your Service Cloud instance, you can quickly access customer data from any location (including legacy systems) and guarantee your agents a deeper understanding of customer needs.

Provide multichannel service: With a Service Cloud implementation, you can support customers on their preferred channel(s). Deliver instantaneous service via phone, email, chat, or SMS.

Agent Satisfaction = Customer Satisfaction

Simple interface: When your agents have a seamless user experience and unified view of customer information, everyone is happy. Easy-to-use agent desktop and dashboards reduce case time and negate the need to ask the same questions twice.

Faster case resolution: Don’t waste time fumbling around disparate systems looking for customer case information and past interactions. Get happy users out the door quicker than ever before with Service Cloud’s case management system.