Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I arrived in Phoenix Sky Harbor Airport and needed to rent a car for the weekend. This rip off actually took place some years ago. I want to write this so that people reading this will not rent from Thrifty anymore.

I was told by the rental agent that because I was using a Bank Card with Visa that they would charge me 250$ more and then return the money into my account. I signed the form and then when I returned the car in perfect condition, they did not return any of the money. I went to the Arizona Better Business Bureau with the complaint, but they did nothing for me. The company refused to listen to my plea, and so it cost me around 500$ to rent a small vehicle for the weekend. Beware of Thrifty because they are shifty.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.