Both my parents have spent time at Hoeger House. It is a lovely place with attentive staff members. The only complaint they had was about the food. It is brought over from the nursing home kitchen. When they added on to HH, I hoped they would build a functioning kitchen, but that did not happen.

4
out of 5 Stars

Sep 03, 2013

Hoeger House is a beautiful facility with all private rooms. The staff provide loving, quality care while encouraging the patient to be independent and get stronger. They have an excellent reputation in the community. One of my good friends from our church stayed there for two weeks and had only good things to share about the staff and therapists.

5
out of 5 Stars

Jun 12, 2013

Sure, there are prettier and nicer looking places out there, but for the 3 months my dad has been at Pinnacle Ridge, I give them an A+. He is in the (locked down) memory unit, and while it can get a little disconcerting at times, what with 20+ seniors being confused, scared, argumentative, etc., the quality of care is excellent. They are gentle with dad, patient, and encouraging and supportive with his therapy. All the staff wear headphones with speakers, so that no one has to go looking for a cna or nurse - ring the buzzer and the central station is immediately in contact with one and they are there asap. Like I said, it may not be the prettiest of places, but it sure has fabulous care, and when it comes to my dad, that is first and foremost with me

3
out of 5 Stars

Dec 10, 2012

Very hard to work with administratively. Does not keep you informed. Was like pulling teeth to get medical progress on my mom. They say the patients is going great and improving in every care meeting…. up until the 90 day meeting before medicare is up. Then all of a sudden the patient has plateaued so they can get the patient out and report to medicare they got them to their best leve. Really disappointed in this facility and moved mom after 3 months.

2
out of 5 Stars

Dec 08, 2012

Just want to give Pinnacle Ridge kuddos for the wonderful improvements that have been made. The home has been remodeled and is so cozy now . The management team is very understanding and caring. The nursing staff does a great job with the residents and they are happy to call this place home. My mom is very content and loves it here and if shes happy Im happy. Mom is even impressed with the meals states she loves to go to meals. Just keep up the good job your the best!!!!!

5
out of 5 Stars

Feb 22, 2012

my 97 year old aunt was here for just under 8 months. While the facility is very nice and the food above average, the clincher was one day they found my aunt suddenly unresponsive in the morning and NO ONE BOTHERED TO CALL ME FOR 12 HOURS!!! and then it was the hospice nurse they called in who then called me to tell me my aunt was very close to death. The next day I complained to the head administrator, who said she wasnt there that day and did apologize, saying 'this would never happen again'..to which I responded, 'well its kind of late now' My aunt died 24 hours later.

Feb 09, 2012

My father has be placed at Pinnacle Ridge .He has Huntington disease.I feel he is doing wonderful there.Ithink the staff has be very nice and helpful. I go to see my father on any given day and time . I find the place to always be clean and cheerful.Pinnacle Ridge is going threw some remodling and truly has transformed into a beautiful place to be.I feel the staff is wonderful and goes out of there way to help my father and his needs as well as how helpful they were to me in the process of placement for my father. All Thanks to the staff and the special people it takes to do the jobs they do . Many,Many Thanks! M.F.

Oct 19, 2011

This facility is only after your money. They will do underhanded things to keep their residents and get rid of family. I put my loved one in this home and visited daily. In the first few months I noticed incidents of neglect, patients in urine filled undergarments for over an hour, feces on the floor, patients highly medicated so they could be easier to control. I tried talking to some of the nurses to no avail. Then I called the Board of Health believing the call would be confidential, a week later I was approached by the head nurse with very hostile words. I started searching for a new home while the staff of this home filed a complaint against me and attempted to have me barred from the home "in the best interest of my loved one". They are dangerous. One star for the food and select staff members (though they are afraid to stand up against the wrongs of the administration).

Jun 21, 2011

love this place. My mom is 93 yrs old. and has been living here for 3 years. It is a very professional place but has not lost the home feeling. I have found the administration to be very caring and interested in everyone. I have visited during the day and even late at night and the quality of care is the same. When looking for a place for my mom I went to every facility between Shawnee and Gardner and this was my favorite. Keep in mind that many facilities change in a course of 6 months or so. I have found this one to keep upgrading instead of going down.