topic I got my account changed from free user to business. Need help changing it back. in General Questionshttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/8962#M4574
<P>Hi, I was contacting support from TeamViewer and I was sent here to request a reset on my accounty back to free user. Since it changed to business. So if any moderator here can lend me a hand it will be great.</P>Tue, 13 Jun 2017 15:55:51 GMTzatone2017-06-13T15:55:51ZTeamViewer thinks I’m using the software commercially!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/8284#M3700
<P>Dear TeamViewer users,</P>
<P>Click on the following links to&nbsp;find more information about the topics and the <STRONG>link to request the reset of your TeamViewer usage</STRONG>:</P>
<H3>Trial Expired:</H3>
<P><A title="Why do I see TeamViewer trial - 'Your trial period has expired' ?" href="https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-has-expired/ta-p/5267" target="_blank" rel="noopener">Why do I see TeamViewer trial - 'Your trial period has expired' ?</A></P>
<P><A title="https://www.teamviewer.com/en/support/personal-use-verification/" href="https://www.teamviewer.com/en/support/personal-use-verification/" target="_self">Request your reset here</A></P>
<H3>Commercial Use suspected/detected:<STRONG><EM><BR /></EM></STRONG></H3>
<P><A title="Why do I see 'Commercial use suspected' / 'Commercial use detected'" href="https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265" target="_blank" rel="noopener">Why do I see 'Commercial use suspected' / 'Commercial use detected'</A></P>
<P><A title="https://www.teamviewer.com/en/reset/" href="https://www.teamviewer.com/en/reset/" target="_self">Request your reset here</A></P>
<P style="padding: 5px 10px; background: rgba(150, 195, 34, 0.15); color: #828282;"><STRONG>Hint</STRONG>: Please be aware that this is NOT an issue that can be resolved in the community.&nbsp;Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the <A title="https://www.teamviewer.com/reset" href="https://www.teamviewer.com/reset" target="_self">form</A>.</P>
<P><EM><A href="https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265#toc-hId-850250837" target="_blank" rel="noopener">What is commercial use?</A> – Click to find out</EM></P>
<P>If you are using TeamViewer for your employment or in a business setting, please&nbsp;<A href="https://www.teamviewer.com/en/support/contact/" target="_blank" rel="noopener">contact our sales department</A>&nbsp;to find out how your company can benefit from using TeamViewer! See also:&nbsp;<A href="https://www.teamviewer.com/en/pricing/commercial-use/" target="_blank" rel="noopener">https://www.teamviewer.com/en/pricing/commercial-use/</A></P>
<H3>&nbsp;</H3>Wed, 06 May 2020 09:17:18 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/8284#M3700Esther2020-05-06T09:17:18ZFree version of TeamViewer Issueshttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/195#M3962
<P>I have had dozens of issues with the free version of TeamViewer timing out on me. &nbsp;I use it to help my family members and love the tool when it works great. &nbsp;I believe that I have accidently at times installed TeamViewer but when I select unattended access, it somehow flags that it is no longer the free version and I constantly get plagued with 5 minute time restrictions. &nbsp;</P><P>&nbsp;</P><P>So now that I was using that install method on my family's computer (who all live far away), I would need to somehow uninstall and reinstall the program to ensure that there is no time limit. &nbsp;</P><P>&nbsp;</P><P>My request is to easily switch the account to Free and that it also fixes the connections of all of the computers associated with the account. &nbsp;It should be an easy fix instead of a reinstall pain. &nbsp;Thanks for your consideration.</P>Wed, 26 Oct 2016 14:27:09 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/195#M3962mattanfang2016-10-26T14:27:09ZRe: Free version of TeamViewer Issues -EDIThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/198#M3963
<P>&nbsp;</P>
<P>Re-reading your issue, I will have to correct my original answer. I assumed this was about false "business use" alerts, however, as you stated: reinstalling fixed this, so it's not a problem attached to an ID but to the installation itself.</P>
<P>&nbsp;</P>
<P>In this case, you could remotely fix this problem using a QuickSupport module in order to reinstall the full version of TeamViewer. Please keep in mind, that also a mixed use, i.e. both private and commercial use, requires a license.</P>
<P>&nbsp;</P>
<P>I have&nbsp;forwarded your suggestion to our product management. Such ideas are always welcome, although I can not promise when or if this Feature will be implemented, as the decision is based on public demand.</P>Thu, 27 Oct 2016 07:42:12 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/198#M3963Christian2016-10-27T07:42:12ZRe: Free version of TeamViewer Issueshttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/201#M3964
<P>I still have some old computers (my mom's, my brother's, my two old ones that are also already recycled etc.) added in my TeamViewer account even though they don't exist anymore. How many computers is still allowed to have in order to use TeamViewer for free?</P>Wed, 26 Oct 2016 19:33:57 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/201#M3964BKlemencic2016-10-26T19:33:57ZYour trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/336#M3722
<P>Hello!</P><P>I installed TV11 and don't remember which licence option I chose.</P><P>Now I get notification "Your trial period has expired!"&nbsp;and unable to connect to this PC.&nbsp;</P><P>I have deleted and reinstall TV11 with NON-comercial licence type.</P><P>But still have such message and unable to connect.</P><P>&nbsp;</P><P>How to fix it?</P>Fri, 04 Nov 2016 09:49:30 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/336#M3722Artem2016-11-04T09:49:30ZTeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/362#M5757
<P>I keep getting this on 2 PCs that I've installed this on.&nbsp; The 3 other PCs never have this issue??<BR />How do I fix these too machines so it doesn't time out after 5 minutes.<BR /><BR /></P><P>Demo Version<BR />TeamViewer Free does not allow connections to customized<BR />Host module clients with your own company logo.&nbsp; Please use<BR />the basic Host module or the full version.<BR /><BR />This session will be terminated after 5 minutes</P>Fri, 04 Nov 2016 14:10:04 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/362#M5757Teeves2016-11-04T14:10:04ZRe: Free version of TeamViewer Issueshttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/365#M3966
<P>Hi BKlemencic,</P>
<P>Thank you for your post!</P>
<P>With the free version of TeamViewer you can have up to 50 computers/contacts and it still be a free account. If want to add more than 50 devices in your account, you may consider purchasing a business license and you would be able to make unlimitedd connections.</P>
<P>You can always delete any computers/contacts in your account if you are no longer connecting to them.</P>
<P>Hope this is helpful!</P>
<P>All the best,</P>
<P>Jonathan</P>Fri, 04 Nov 2016 16:05:22 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/365#M3966Jonathan2016-11-04T16:05:22ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/374#M3723
<P>I am having the same problem with TV10. Please help!</P>Fri, 04 Nov 2016 18:15:46 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/374#M3723nlanich2016-11-04T18:15:46ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/375#M3724
<P>If memory serves the way I got arround this prior to purchasing my license was to do an install on another computer (not any of the ones I had previously installed on) and when I did that I chose personal under the dropdown durring the install.</P><P>give that a try.</P>Fri, 04 Nov 2016 19:03:01 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/375#M3724bartlanz2016-11-04T19:03:01ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/378#M5758
<P>The error you're getting means you are using a custom host module rather than the normal one.</P><P>The custom module is aimed towards business use, so companies can front their own logos. This requires a licence.</P><P>If you'd like to get rid of this error, you'll have to reinstall it using the standard software here:</P><P><A href="https://download.teamviewer.com/download/TeamViewer_Host_Setup.exe" target="_blank">https://download.teamviewer.com/download/TeamViewer_Host_Setup.exe</A></P>Fri, 04 Nov 2016 20:20:59 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/378#M5758Owen2016-11-04T20:20:59ZV12 Free?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/380#M3900
<P>I understand that V12 is in Beta at the moment. I am asking if V12 is going to require a license because there is a warning notice on the Upgrade Version that a license may be required. &nbsp;I am a personal home user working with family &amp; friends &amp; would not want to have this capability lost. &nbsp;Will there still be a FREE version of V 12?</P>Fri, 04 Nov 2016 23:19:05 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/380#M3900mrmagoo102016-11-04T23:19:05ZRe: V12 Free?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/451#M3901
<P>Dear Henagon,&nbsp;</P>
<P>Thank you for your post!</P>
<P>We believe that private users should be able to help their friends and family&nbsp;with TeamViewer and count on our free users to provide us with valuable feedback on our software. That&nbsp;is why TeamViewer will of course continue to be free for personal use in version 12.</P>
<P>Only users who wish to work with TeamViewer 12 in a commercial environment will have to purchase&nbsp;a licence or an update of the licence they have.&nbsp;The message you received is targeted at users who already own&nbsp;a licence for a lower TeamViewer version because we want them to be aware of the fact that updating the software may require a licence update as well.</P>
<P>If you are using TeamViewer to connect to your friends and family only, you&nbsp;can simply go ahead and start using the free version of TeamViewer 12 :)</P>
<P>All the best,&nbsp;</P>
<P>Katharina</P>Mon, 07 Nov 2016 11:27:07 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/451#M3901Katharina2016-11-07T11:27:07ZFree versionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/467#M3854
<P>Hello,&nbsp;</P><P>I made the misstake to install Teamviewer as both personal&nbsp;and company user eventhough i only have it for personal use. I now uninstalled but still Teamviewer reports as trial license expired when i try to use without installing or if i install as a personal use.</P><P>How can this be solved ?</P><P>Best Regards, Richard&nbsp;</P>Mon, 07 Nov 2016 15:05:09 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/467#M3854rillerille2016-11-07T15:05:09ZRe: V12 Free?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/485#M3902
<P>That is great news. I use TeamViewer to help Family and Friends with issues. Although I have said that due to the important of such a great program I would be willing to purchase a single license. Can not remember how we functioned before...talking over issues on the phone...asking what 'they' see on their screen etc etc.</P>Mon, 07 Nov 2016 20:19:27 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/485#M3902Iamnotanumber2016-11-07T20:19:27ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/500#M3725
<P>As I described I reinstalled TV. This did not help</P>Tue, 08 Nov 2016 06:33:32 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/500#M3725Artem2016-11-08T06:33:32ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/540#M3726
<P>Did you uninstall and re-install as a non-comercial on all of your clients?</P>Tue, 08 Nov 2016 20:26:43 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/540#M3726bartlanz2016-11-08T20:26:43ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/545#M3727
<P>I uninstalled and installed only on PC that warned about commercial trial version</P>Tue, 08 Nov 2016 20:47:12 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/545#M3727Artem2016-11-08T20:47:12ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/546#M3728
<P>TeamViewer is very cunning in how they monitor their licenses. If any of your machines are set to commercial or both. Then your license will be marked as such.</P><P>As a side note, if you have a personal account and have a vendor log into your machine, it may warn you that they think your commercially using TeamViewer, and ask if you should purchase it. If you are actually using it for personal purposes this will not be an issue. I have many residential customers who use teamviewer for their remote control of their home computer. I will help them using my commercial account and they have never reported an issue. However other vendors I work with, have had issues.</P>Tue, 08 Nov 2016 21:10:29 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/546#M3728bartlanz2016-11-08T21:10:29ZRe: Free versionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/591#M3855
<P>Uninstall it from ALL machines you installed Teamviewer on, Then start from scratch, and when you install make sure you use the correct option. OR use a different email address.</P>Wed, 09 Nov 2016 20:33:06 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/591#M3855bartlanz2016-11-09T20:33:06ZLicense questionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/598#M3827
<P>I'll probably installed by mistake Teamviewer version 11 for commercial use. After about 2 weeks I tried using Teamviewer, but the application displayed a message telling me that the trial period has expired.<BR />I uninstalled and reinstalled Teamviewer 11 for private use, but I always say that the trial period has expired.<BR />Who can help me please?</P><P>Math</P><P>P.S. sorry for my bad english.</P>Wed, 09 Nov 2016 22:25:27 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/598#M3827Matteo2016-11-09T22:25:27ZRe: Free version of TeamViewer Issueshttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/705#M3967
<P>I am getting a false "COMMERCIAL USE DETECTED" alert. That's a very&nbsp;serious problem and it's not the first time it happens. My brother was in urgent need of help with his pc and asked me to help him, but I couldn't because your app blocked me. He says It almost got him fired but he ended up having to pay 50 bucks to have his computer fixed that same day.</P><P>I've had this issue before. My account has less than 10 machines assigned to it, all from friends and family, some even obsolete. Yet everytime I try to connect I get this annoying and very insulting pop-up calling me a cheater, sort of speak. Can you please solve this once and for all so I won't have to contact you again on this matter or, worse, face a similar situation and get desperate? I would really appreciate that. And please do it ASAP. Thank you.</P>Sat, 12 Nov 2016 03:26:07 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/705#M3967Yussuf2016-11-12T03:26:07ZTeamviewer 12 beta - count downhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/730#M3842
<P>I just installed Teamviewer 12 beta.<BR />But now it is counting down because of the trial version?<BR />I use this at home (private use) so how can I set Teamviewer to 'private use' ?</P><P>Please help?</P>Sun, 13 Nov 2016 20:19:54 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/730#M3842DaLiMan2016-11-13T20:19:54ZRe: License questionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/744#M3829
<P>Hello,</P><P>I have same problem than topic's author. I have already sumit a ticket last monday&nbsp;but I don't have reply.</P><P>My ticket id is : <FONT size="2"><FONT face="Verdana">2814480<BR />Thank you in advance and sorry for my poor english spoken.&nbsp;&nbsp;&nbsp;</FONT></FONT></P>Mon, 14 Nov 2016 09:27:35 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/744#M3829Kaffeine2016-11-14T09:27:35ZThe trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/752#M3701
<P>Hello,</P><P>I've installed TeamViewer on my new laptop and, by mistake, I have probably selected other licence than personal one because now I'm getting an error: Your trial period has expired!</P><P>Unsinstalling TeamViewer and reinstalling with a personal licence won't work (it gives me same licence expiration message).</P><P>I've opened a case with TeamViewer (<FONT size="2" face="Verdana, Arial, Helvetica">2823645</FONT>) but no solution was provided.</P><P>Could you help me solving this issue and using again TeamViewer, please?</P><P>I am a private person and only use TeamViewer with my personnal computers.&nbsp; No comercial use.</P><P>Many thanks,</P><P>Mr. D.</P>Mon, 14 Nov 2016 10:56:59 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/752#M3701dionescu2016-11-14T10:56:59ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/756#M3729
<P>I tried to remove TV several times. Cleaned up registry, but then &nbsp;after new installation again it displays "Your trial period has expired!"</P><P>How to remove it completely?</P>Mon, 14 Nov 2016 11:07:35 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/756#M3729Artem2016-11-14T11:07:35ZI randomly picked commercial usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/774#M3921
<P>I accidentally selected the commercial use and now I can not use the program on their personal home computer<BR /><BR />How do I return the program back to non-commercial use?</P>Mon, 14 Nov 2016 19:01:55 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/774#M3921Kira_linux2016-11-14T19:01:55ZRe: License questionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/779#M3830
<P>Hi Jay_J</P><P>Thank you for your reply.</P><P><SPAN>I have already</SPAN> <SPAN>sent</SPAN> <SPAN>a ticket</SPAN> <SPAN>(2821175</SPAN> <SPAN>of</SPAN> <SPAN>Nov 11</SPAN><SPAN>)</SPAN><SPAN>, but</SPAN> <SPAN>no</SPAN> <SPAN>log</SPAN> <SPAN>files</SPAN><SPAN>.</SPAN><BR /><SPAN class="alt-edited">I must</SPAN> <SPAN>re-submit</SPAN><SPAN>?</SPAN></P>Mon, 14 Nov 2016 21:09:11 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/779#M3830Matteo2016-11-14T21:09:11ZTrial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/810#M3738
<P>Hi everyone! I am trying to re-install TeamViewer for Personale/Private use but I can't do this anymore because of this problem.</P><P>Can someone help me please? I need to use it!</P><P>Thank you Davide</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Immagine.png" style="width: 388px;"><img src="https://community.teamviewer.com/t5/image/serverpage/image-id/285i563FA42786A3C46E/image-size/large?v=1.0&amp;px=999" title="Immagine.png" alt="Immagine.png" /></span></P>Tue, 15 Nov 2016 13:48:46 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/810#M3738davidep852016-11-15T13:48:46ZComplete Uninstall helphttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/813#M3839
<P>Hi Everyone,</P><P>I'm trying to help my Wife with her install of TV11 (Windows PC). I believe she didn't install the personal use, free version because she now gets a trial version expiration message when she starts up TV. From what it looks like the personal version is free for use but when I uninstall, download again and install the trial version (selecting personal use during the install) the message of trial version expiration pops up again.</P><P>What is the best way of going about uninstalling TV completely so we can reinstall and make sure the personal use version is installed so she can use it without the licenseregistration and trial period ending message abeing shown (she only has about 2 days left before the trial ends). In case&nbsp;I'm completely misunderstanding how the personal use version works please let me know.</P><P>Thanks in advance for any help you can offer.</P><P>&nbsp;</P><P>Mike</P>Tue, 15 Nov 2016 14:22:54 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/813#M3839MikeGorgone2016-11-15T14:22:54ZRe: Teamviewer 12 beta - count downhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/908#M3843
<P>Good luck getting a resolution on this.&nbsp; I too am using TeamViewer on one PC in my home, and they are claiming that the software thinks I am working at a corporation or something.&nbsp; I have been sent in multiple support tickets and I'm now 2 weeks into trying to solve this problem on ticker #2811876.</P><P>I am no further along that I was two weeks ago.&nbsp; Support requested my logs, then they disappeared.</P><P>Not having access to TeamViewer has made my life much more difficult, and I'm sure it's the same for other people, but I absolutely refuse to pay $849!! for a single user license for home use.</P><P>I hope you have more luck with this than I have.&nbsp; Sorry I can't be of more assistance.</P>Sun, 20 Nov 2016 19:54:16 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/908#M3843skeeter2016-11-20T19:54:16ZPROFESSIONAL USEhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/933#M3912
<P><STRONG>I own at least 6 personal computers and about 8 family members computers I fix for them, I am not using Teamviewer for commercial use but the app thinks that I am how come?</STRONG></P>Tue, 22 Nov 2016 09:33:54 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/933#M3912Oznerol2016-11-22T09:33:54ZRe: PROFESSIONAL USEhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/986#M3913
<P>Chances are when you installed teamviewer on one of those machines you chose that you where using it for professional purposes or mixed use. Once you do that it flags all of your systems that are on your account with it. To my knowledge I am not sure how to undo that. Maybe talk to TV support?</P>Thu, 24 Nov 2016 03:35:36 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/986#M3913bartlanz2016-11-24T03:35:36ZRe: PROFESSIONAL USEhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/989#M3914
<P>I am in a similar situation, a few own PCs and a lot of family and friends and i have this "issue" everytime i change my "main" computer. After some time i get the message that i'm suspicious to use TeamViewer commercially. This is not a big problem, you just have to contact support, send them the log-files Teamviewer##_Logfile.log and Teamviewer##_Logfile_OLD.log. If you are really not using TeamViewer commercially they will "unlock" your computer und you will not see this message again until you change your computer.</P><P>I don't know how TeamViewer identifies potentially commercial use, but i can see that my behavior looks like this, even if it is not the case.</P>Thu, 24 Nov 2016 08:16:28 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/989#M3914elbea642016-11-24T08:16:28ZRe: Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/994#M3739
<P>Please, I have to use it, my ID is&nbsp;[ID removed]</P>Thu, 24 Nov 2016 14:55:27 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/994#M3739davidep852016-11-24T14:55:27ZRe: Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/996#M3740
<P><SPAN class="">When you started a trial, you notified TeamViewer that your intended use is commercial, otherwise you do not need a trial version.<BR /><BR />I think but I'm not sure that the installation is somehow marked as "commercial" and you are now trying to return this to "non-commercial" which seems understandably suspicious.<BR /><BR />I think you need to contact support to resolve this.</SPAN><SPAN class="short_text"><SPAN class=""> I've done this in a <A title="Professional use" href="https://community.teamviewer.com/t5/TeamViewer-12-Beta/PROFESSIONAL-USE/m-p/989#M207" target="_self">similar scenario</A></SPAN></SPAN></P><P><SPAN class="short_text"><SPAN class="">BTW you should not mark your questions as solved, the chances are very little that you will get an answer to a solved problem.</SPAN></SPAN></P>Thu, 24 Nov 2016 11:39:40 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/996#M3740elbea642016-11-24T11:39:40ZRe: Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1004#M3741
<P>I marked as solved for mistake! Thank you for your answer! I think that TV team has resetted my id and now is all ok again!</P>Thu, 24 Nov 2016 14:24:48 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1004#M3741davidep852016-11-24T14:24:48ZBack to a free licensehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1109#M3906
<P>Hello.</P><P>Sorry for my bad English.</P><P>I have been using Teamviewer for personal use for several years.But, a few days ago, when I opened the remote connection window, appeared a request to acquire a license because my trial period would have expired.And I can no longer connect between my computers. However, on my profile of my management console, it is always indicated that I have a free license. I never, unless a bad manipulation on my part, asked for a trial period, nor indicated that I wanted to use a professional version. Could you tell me how to find or re-request a free private use? That I can continue to use Teamviewer which I am completely satisfied with.</P><P>Thank you in advance. Philippe Jolet.</P>Tue, 29 Nov 2016 16:29:45 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1109#M3906PhJolet2016-11-29T16:29:45ZRe: Back to a free licensehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1113#M3907
<P>Clarification.<BR />The trial version is only on one of my computers. It is probable that I made a bad maneuver by installing teamviewer 12 beta then uninstalling it to go back to version 11 because it did not work with my other computers that works in linux. Other computers that continue to communicate with each other. This is simply to be able to reinstall Teamviewer in free version on this computer. Simply ?</P>Tue, 29 Nov 2016 17:32:02 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1113#M3907PhJolet2016-11-29T17:32:02ZRe: Teamviewer 12 beta - count downhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1115#M3845
<P>Sorry Reyhan, but shouldn´t this answer be published here?</P><P>Thanks!</P>Tue, 29 Nov 2016 18:18:05 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1115#M3845Chacha2k2016-11-29T18:18:05ZRe: Free versionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1174#M3856
<P>I have done that and even installed the new beta version.&nbsp; I was careful to install the non-commercial version but it still says that my trial version has expired.</P>Wed, 30 Nov 2016 14:16:30 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1174#M3856Jay2016-11-30T14:16:30ZRe: Free versionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1729#M3857
<P>I am having the same issue. &nbsp; It looks like once you pick the wrong option, you can never go back. &nbsp;&nbsp;</P>Wed, 14 Dec 2016 18:21:08 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1729#M3857daclueless2016-12-14T18:21:08ZHow to prevent from determining as 'used for business' when used for myself?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1849#M30941
<P>My account is determing as 'used for business' and what I did was just start a new Android&nbsp;virtual machine on my server which set in my room. It's hard to control that Android&nbsp;virtual machine so I try to use Teamviewer. However, when I connect to this Android device, the program says I was using for business and the connection would be closed in 5 min. That's&nbsp;incomprehensible because everyone could buy some extra devices for their own and I think determine whether the users are using program for business by this way is not clever.</P>Mon, 19 Dec 2016 06:30:22 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1849#M30941Tianyu2016-12-19T06:30:22ZScreenshothttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1851#M30942
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="large.png" style="width: 998px;"><img src="https://community.teamviewer.com/t5/image/serverpage/image-id/452iBC0B380F483912BE/image-size/large?v=1.0&amp;px=999" title="large.png" alt="large.png" /></span></P>
<P>Sorry for the language is Chinese, but you could understand.</P>Mon, 19 Dec 2016 08:23:02 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1851#M30942Tianyu2016-12-19T08:23:02ZRe: Screenshothttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1924#M30943
<P>I don't know if it is the same problem, but i have sometimes (whenever i change my main computer) a message that i am suspected to use TeamViewer commercially. If this is the case the only way i know to get rid of this message, is to contact support and send them your log-files, so they can check that you're not using TeamViewer commercially.</P><P>To let us know the exact message you can change the language of TeamViewer to english temporary. TeamViewer options -&gt; Advanced -&gt; Display language (First setting at the top)</P>Tue, 20 Dec 2016 11:29:20 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1924#M30943elbea642016-12-20T11:29:20ZRe: PROFESSIONAL USEhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1936#M3915
<P>I'm in the same situation, I have a lot of personal computers even some with different operating systems. lots of friends and family members, I sent my log files once, I even asked&nbsp; if I could have a personal licence that is for home users, because I help others without receiving money. I would like to contribute with a mesure payment as a non profit person, but they sent me a quotation from 350 Euros per 50 hours per month and I only use it to help some friends. It's a good product, but saldy they are forcing me to look in other directions. I will probably also recommend the others instead.</P>Tue, 20 Dec 2016 21:07:08 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1936#M3915cdamken2016-12-20T21:07:08ZRe: The trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1999#M3703
<P>When I had a Business Account I used to get a similar message despite having paid an annual fee.</P><P>I seemed to remember resolving it by logging into the Management Console and under the main Account Heading (Large Blue Box) with details of the account, left clicking on the box and selecting Edit Profile.</P><P>Within the edit profile dialogue box under the General Section Menu you can makes changes to the type of Licence currently allocated to the device.</P><P>Under the Licence Menu you can also manage your licence.</P><P>Hope this helps you resolve your Trial Message problem.</P>Thu, 22 Dec 2016 11:42:59 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/1999#M3703compbck2016-12-22T11:42:59ZConnect to partner Error URGENThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2130#M4014
<P>When i try to connect to patner id then this error showing may i know how i can fix this Error see the attachment file.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error.png" style="width: 999px;"><img src="https://community.teamviewer.com/t5/image/serverpage/image-id/500i077879194878C51D/image-size/large?v=1.0&amp;px=999" title="error.png" alt="error.png" /></span></P>Wed, 28 Dec 2016 17:19:24 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2130#M4014Ali2016-12-28T17:19:24ZRe: Connect to partner Error URGENThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2135#M4015
<P>This is not really an error message. It is normal that after a trial period software will not work until you buy a license.<BR /><BR />And I do not know what one can tell you in addition to the content of this message, as it is absolutely clear what to do. Maybe that most of us here, are not TeamViewer. The "us" in this message is either support or sales.<BR /><BR />Two hints:<BR />Read carefully when installing software - It might do what you select.<BR />Do not shout "urgent" to someone, from whom you want help.</P>Wed, 28 Dec 2016 19:22:02 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2135#M4015elbea642016-12-28T19:22:02ZRe: Connect to partner Error URGENThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2146#M4016
<P>I install this with free not buy or trill for useing.</P>Thu, 29 Dec 2016 06:55:05 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2146#M4016Ali2016-12-29T06:55:05ZRe: Connect to partner Error URGENThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2147#M4017
The message says the host you want to connect to has installed it as a trial, not on your end.Thu, 29 Dec 2016 06:59:27 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2147#M4017elbea642016-12-29T06:59:27ZRe: License questionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2155#M3832
<P>I just submitted a ticket as well. Having the same problem. My account has a commercial block on it. I installed Teamviewer 12 for personal use a month ago and now the application displays a message telling me that the trial period has expired.<BR />I uninstalled and reinstalled Teamviewer, deleted my account, created a new one with the same email, then with a different one, replaced it with a Teamviewer 11 install for private use, but it continues to say that the trial period has expired.<BR />I am using it strictly for personal use. Please help me out so I can use the plain version. Thank you.</P>Thu, 29 Dec 2016 16:43:33 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2155#M3832sashaa2016-12-29T16:43:33ZRe: License questionhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2166#M3833
<P>Hi Sashaa.</P><P>You must have patience and wait for the answer to your ticket.</P><P>Math</P>Fri, 30 Dec 2016 11:12:45 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2166#M3833Matteo2016-12-30T11:12:45ZRe: The trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2186#M3704
<P>Sadly this did not fix the issue for me :(</P>Mon, 02 Jan 2017 00:34:53 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2186#M3704Milkeh2017-01-02T00:34:53ZSession Keeps Timing Out Despite Being Disabledhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2373#M5771
<P>Hi,</P><P>I'm attempting to download files from an older computer using an up-to-date Teamviewer 12. However, the session keeps closing saying it has timed out.</P><P>On both the sending and receiving computers, "Extras-&gt;Options-&gt;Advanced-&gt;Timing out inactive session" is set to off. Is there anything else I should be doing, or is this an error?</P>Thu, 05 Jan 2017 22:53:48 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2373#M5771imallett2017-01-05T22:53:48ZLicensehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2434#M36322
<P>Hi, it seems that by mistake i installed TeamViewer&nbsp;for commercial use, now it's blocked and even if i reinstalled it again, the same message will appear, i have already submited a ticket with and without log files in different dates.</P>
<P>My tickets are: 2920084(without log files) and 2911051(with log files).</P>
<P>I hope someone can help me.<BR />(english a bit sloppy because its not my native language)</P>
<P>&nbsp;</P>Tue, 23 Jul 2019 15:55:30 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2434#M36322CARLOS2019-07-23T15:55:30ZRe: Licensehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2495#M36323
<P>Hi CARLOS,</P>
<P>Thanks for your post!<BR /><BR />I can confirm that your ticket has been recieved and is awaiting review. I apologise for the delay. As we recieve a large number of these tickets and also need to provide priority support to our paid users, there has been a longer wait time over the holiday period but we will get to it ASAP.</P>
<P>-Scotty</P>Mon, 09 Jan 2017 06:31:23 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2495#M36323Scotty2017-01-09T06:31:23ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2590#M5759
<P>Hi. I have this happening.&nbsp; But it is with the OSX version.&nbsp; Is there a link for the proper host for OSX free version?&nbsp; Thanks.</P>Tue, 10 Jan 2017 20:09:50 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2590#M5759alamden2017-01-10T20:09:50ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2599#M5760
<P><A href="https://www.teamviewer.com/" target="_blank">TeamViewer website</A> -&gt; <A href="https://www.teamviewer.com/download/" target="_self">Download</A> -&gt; <A href="https://www.teamviewer.com/download/mac/" target="_blank">Mac</A> -&gt; <A href="https://download.teamviewer.com/download/TeamViewerHost.dmg" target="_self">Download Host</A></P><P>And vor v11:</P><P><A href="https://www.teamviewer.com/" target="_blank">TeamViewer website</A> -&gt; <A href="https://www.teamviewer.com/download/" target="_self">Download</A> -&gt;&nbsp; <A href="https://www.teamviewer.com/download/previous-versions/" target="_blank">Zu den älteren Versionen</A> -&gt; macOS (v11.0.66595): <A href="http://download.teamviewer.com/download/version_11x/TeamViewerHost.dmg" target="_self">TeamViewer Host</A></P>Tue, 10 Jan 2017 22:28:58 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2599#M5760elbea642017-01-10T22:28:58ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2604#M5761
<P>Thank you! The host works. &nbsp;What do I use then if from that Mac, I want to access another computer? &nbsp;Do I download the standard program? v.11? v. 12? Thanks.</P>Wed, 11 Jan 2017 02:41:23 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2604#M5761alamden2017-01-11T02:41:23ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2619#M5762
<P>Yes, use the main program. You have all options that Host has and more ...</P><P>As you are using the free Version, you can update all installations to v12 but be aware, that v11 can not connect to v12.</P>Wed, 11 Jan 2017 09:08:18 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2619#M5762elbea642017-01-11T09:08:18ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2632#M5763
<P>Thank you. &nbsp;If I switch to v 12 do I have to have a separate host or else it will warn me I only have 5 minutes because it is the free version? &nbsp;Once I get all this answered I will stop bugging you! Thx!&nbsp;</P>Wed, 11 Jan 2017 17:29:58 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2632#M5763alamden2017-01-11T17:29:58ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2640#M5764
<P>I don't understand what you do mean with "separate host"? I always install the full TV app and update it as soon as updates are available and never had a time limit<BR />If you have only 5 minutes, then you are not using the free version. Looks more like you have used a trial of the commercial version or less likely your type of usage is suspicious as commercial use. The free version lacks a lot of business functions, but has no time limit. V12 will not solve this.<BR />What do you see at the bottom of the main TV window?<BR /><IMG src="https://i.imgur.com/xkSLTJV.png" alt="main window" height="485" width="612" border="0" /></P><P>&nbsp;</P>Wed, 11 Jan 2017 18:39:15 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2640#M5764elbea642017-01-11T18:39:15ZTrial period expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2661#M3763
<P>Hello together,</P><P>I am using Teamviewer Premium License. Most of my custumors have the teamviewer installed as commercial use. They don't work with it except for remote session for me.</P><P>One customer tried to use Teamviewer for its own to connect to another computer. A trial perod starts. Since that the computer displays the message "Trial period expired".</P><P>I told the custumor that he has to buy a license if he wants to use it. He only used it once an has no need for own use. Bit still the message is displayed. Is it possible to remove the message?</P><P>&nbsp;</P><P>Thanx for your help</P>Thu, 12 Jan 2017 09:36:43 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2661#M3763sb67pro2017-01-12T09:36:43ZRe: Free version of TeamViewer Issueshttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2699#M3969
<P>I own 5 personal computers and I fix and maintain about 10 family members and close friends computers, I am not using Teamviewer for commercial use or monetary gain but the program now thinks that I am?</P><P>I've been using Teamviewer for many years and hope to continue.</P>Thu, 12 Jan 2017 21:00:26 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2699#M3969HooKsTeR2017-01-12T21:00:26ZRe: Trial period expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2707#M3764
<P>I have encountered the same problem.&nbsp;</P><P>an employee at one of my clients&nbsp;used to use teamviewer to connect to his machine at home. &nbsp;Since I have added his computer to my profile with unattended access, he is no longer able to connect to his home machine, as he gets a message that the trial period has expired.</P><P>I have also advised him to buy a license, but was reminded that Teamviewer is free for personal use.</P><P>He is obviously now a bit frustrated with me since he no longer can connect to his home PC.</P>Fri, 13 Jan 2017 00:08:05 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2707#M3764Jacques2017-01-13T00:08:05ZCommercial Usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2716#M3894
<P>Today I have received a message showing that I'm using Team Viewer under commercial use. But I believe I'm the very typical personal user who only have two PCs.</P><P>I really don't get it why my use is miss-understood as commercial use.</P><P>How can I get it back to normal?</P><P>I like Team Viewer a lot, so I don't mind paying for my personal use.</P><P>But 500 USD is absolutely not proper for personal use.</P>Fri, 13 Jan 2017 10:11:28 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2716#M3894Keianster2017-01-13T10:11:28ZRe: Commercial Usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2717#M3895
<P>I'm just wondering how many connections and how much time together, amounted your connection between the two PCs in the past two weeks ?</P>Fri, 13 Jan 2017 10:26:48 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2717#M3895mLipok2017-01-13T10:26:48ZRe: Commercial Usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2718#M3896
<P>Thank a lot for your reply.</P><P>I have 4 devices total: 2 PCs, 1 iPhone and 1 iPad.</P><P>The connection time is very short, which is about 1-2 minutes one time. Because one of my PC is in the living room, so I use the other PC in my bedroom to remote it if I'm at home.</P><P>The main usage is monitoring a software which needs to run 24*7.</P>Fri, 13 Jan 2017 10:32:29 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2718#M3896Keianster2017-01-13T10:32:29ZHelp with Teamviewerhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2746#M3824
<P>Hi - My trial subscription expires, but I am not a business</P><P>How do I get the free version?</P>Fri, 13 Jan 2017 19:46:18 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2746#M3824Michelles2622017-01-13T19:46:18ZRe: Commercial Usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2751#M3897
<BLOCKQUOTE><HR /><LI-USER uid="3457"></LI-USER> wrote:<BR /><P>&nbsp;</P><P>The main usage is monitoring a software which needs to run 24*7.</P><HR /></BLOCKQUOTE><P>It seams that this is your main problem.<BR />It looks like this is a very important for you&nbsp;?<BR />How much ? Why you need 24*7 for personal use ?</P>Sat, 14 Jan 2017 08:59:13 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2751#M3897mLipok2017-01-14T08:59:13ZRe: TeamView Free does not allow connections.....https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2761#M5765
<P>Thank you. &nbsp;There's no reason my use should even appear potentially suspicious, so I will assume I have the wrong version and re-install! &nbsp;</P>Sat, 14 Jan 2017 19:43:29 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2761#M5765alamden2017-01-14T19:43:29ZRe: Complete Uninstall helphttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2773#M3840
<P>I am having the same problem.&nbsp;&nbsp; I have submitted a trouble ticket and send multiple messages requesting a follow up.&nbsp; I called the sales department who could not help me because I didn't have a license.&nbsp; This is a good product and we appreciate the free version.&nbsp; It would be great if the response to a trouble ticket could be improved.</P>Sun, 15 Jan 2017 15:40:30 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2773#M3840Micheal2017-01-15T15:40:30ZFree Version Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2782#M3742
<P>Hi,</P>
<P>I called in to Team Viewer because I accidentally chose the 'commercial version' on installation and didn't think anything of it until now-- the trial has expired, and I can't start a session any more. My agent told me to post my ID here: [ID removed]. She said you would get it straightened out again for private use.</P>
<P>Thanks,</P>
<P>Ken</P>Mon, 16 Jan 2017 14:50:35 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2782#M3742Hgh0st2017-01-16T14:50:35ZReset to private use?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2794#M3868
<P>Hello!</P><P>When I downloaded TeamViewer a few weeks ago I accidentally selected business instead of personal use. Now the trial is up and it will not let me proceed with use unless I purchase a license. I will only be using this for personal use. How do I get this switched so I can keep using the program?</P>Mon, 16 Jan 2017 21:34:24 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2794#M3868nicole822017-01-16T21:34:24ZRe: Complete Uninstall helphttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2821#M3841
<P>Having &nbsp;the same problem with no response so far from tech support.</P><P>I'm using Version 11 on MacOS.</P>Tue, 17 Jan 2017 21:18:48 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2821#M3841docmuniz2017-01-17T21:18:48ZRe: Trial period expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2867#M3765
<P>I have the same problem! There is no help from Teamviewer? :smileyfrustrated:</P>Thu, 19 Jan 2017 10:28:24 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2867#M3765Dan2017-01-19T10:28:24ZRe: Reset to private use?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2891#M3869
<P>i installed incorrectly, i need to be reset to private use as well.</P>Thu, 19 Jan 2017 16:13:03 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2891#M3869mikemischler2017-01-19T16:13:03ZRe: Trial period expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2895#M3767
<P>Thanks a lot :-)</P>Thu, 19 Jan 2017 17:19:17 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2895#M3767Dan2017-01-19T17:19:17ZRe: Trial period expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2897#M3768
<P>Reyhan - Salvation details?</P><P>Thank you :-)</P>Thu, 19 Jan 2017 17:31:21 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2897#M3768aamber692017-01-19T17:31:21ZRe: The trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2898#M3705
<P>My license shows as free in the Management box, but I still can't use my TeamViewer as the Expiration message keeps blocking me.</P><P>Aamber</P>Thu, 19 Jan 2017 18:35:29 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2898#M3705aamber692017-01-19T18:35:29ZRe: Free Version Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2899#M3744
<P>Hello! My ID is aamber69 and email is&nbsp;[email-address removed]</P>
<P>I have my license showing as "Free" in my account management area, but I must have done something wrong, as I can't access my computers remotely. &nbsp;I am using them ONLY for personal use. &nbsp;Thank you so much!!</P>Mon, 23 Jan 2017 13:55:57 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2899#M3744aamber692017-01-23T13:55:57ZRe: Free Version Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2900#M3745
<P>Same problem, with chrome app i can use as free trial. but the desktop app tell me trial expired when i always use tv as non-business user</P>Thu, 19 Jan 2017 19:00:40 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2900#M3745eleo2017-01-19T19:00:40Ztrial license expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2905#M3786
<P>Hello,&nbsp;</P><P>I made the misstake of installing Teamviewer as company/commercial user eventhough I only have it for personal use. I now tried uninstalling it and install again as personal user but still Teamviewer reports as trial license expired.</P><P>How can this be solved ?</P><P>thanks and regards</P><P>saravana</P>Thu, 19 Jan 2017 22:26:20 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2905#M3786sbasuval2017-01-19T22:26:20ZTrial Version Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2909#M3761
<P>Hello,</P>
<P>I am having issue after several years of Teamviewer usage. It seems I accidentally hit Commerical when I upgraded to version 12 sometime back and now the trial has expired and I'm being forced to contact sales or extend trial.</P>
<P>Problem is, <STRONG>I am a personal user and I don't need commercial license.</STRONG> So can you please convert my email id back to personal user so that when I start Teamviewer it wouldn't say Trial License Expired and show me mercy as a 'Free User'.</P>
<P>My email id associated with Teamviewer is [emailaddress removed]</P>
<P>Thank you!</P>Fri, 20 Jan 2017 07:26:51 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2909#M3761djluvrocks2017-01-20T07:26:51ZRe: Reset to private use?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2935#M3870
Same with meFri, 20 Jan 2017 13:48:47 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2935#M3870LKenny2017-01-20T13:48:47ZRe: Reset to private use?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2938#M3871
<P>I think you need to uninstall, make sure the settings are removed, and reinstall.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TV_uninstall.png" style="width: 505px;"><img src="https://community.teamviewer.com/t5/image/serverpage/image-id/640i8C79E1AE8FBD9B50/image-size/large?v=1.0&amp;px=999" title="TV_uninstall.png" alt="TV_uninstall.png" /></span></P>Fri, 20 Jan 2017 15:14:23 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2938#M3871JedenTag2017-01-20T15:14:23ZRe: Reset to private use?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2942#M3872
<P>Is there an admin in this community that can help us?</P>Fri, 20 Jan 2017 16:32:50 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2942#M3872mikemischler2017-01-20T16:32:50ZRe: Reset to private use?https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2943#M3873
<P>I uninstalled and reinstalled multiple times with no such luck.</P>Fri, 20 Jan 2017 16:33:34 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2943#M3873mikemischler2017-01-20T16:33:34Ztrial expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2944#M3785
<P>hi , im a private user but today im getting trial expired message am i right in saying its free for personal use and if so what do i have to do now ?? ty</P>Fri, 20 Jan 2017 17:50:45 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2944#M3785ryaners2017-01-20T17:50:45ZRe: The trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2967#M3706
<P>I am having the same problem. &nbsp;Please keep me posted as to your success!</P>Sat, 21 Jan 2017 22:23:06 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2967#M3706anorman2017-01-21T22:23:06ZRe: Commercial Usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2970#M3898
<P>Trial version expired.... commercial use ... ??????</P><P>Have tried to uninstall, settings erased, reinstall but always same problem.</P><P>This computer is the computer of my wife. No commercial use. The computers are at home. We don't work. We are retired. Don't understand Teamviewer have determined &nbsp;it's a commercial use. What can we do with that kind of problem ?</P>Sun, 22 Jan 2017 14:44:47 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2970#M3898marsup522017-01-22T14:44:47ZProfessionnal usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2973#M3837
<DIV class="lia-message-subject lia-component-message-view-widget-subject"><DIV class="MessageSubject">Trial version expired.... commercial use ... ??????</DIV></DIV><DIV class="lia-message-body lia-component-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P>Having this message is on the computer of my wife. Have tried to uninstall app, removing settings, reinstall but always same problem.</P><P>This computer is the one used used by my wife. No commercial use. We don't work. We are retired. She needs occasionnal informatic support. Don't understand Teamviewer have determined &nbsp;it's a commercial use. What can we do with that kind of problem ?</P><P>Question: for personal family usage do the best is create just one Teamviewer account and put all computers in the group or create one account for each one (wife, me, my son) and group contacts to support them ?</P></DIV></DIV>Mon, 23 Jan 2017 01:08:23 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2973#M3837marsup522017-01-23T01:08:23ZRe: Free Version Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2976#M3746
<P>Mine has not expired yet but says I have 7 days left and no amount of cleaning the system and registry gets rid of it on fresh installs. My username is Charles and email is&nbsp;[Email-address removed]</P>
<P>I don't know what computer id you need to reset or do whatever it is you do.&nbsp; If you want my computer id it is croll</P>Mon, 23 Jan 2017 13:55:24 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2976#M3746Charles2017-01-23T13:55:24ZRe: Your trial period has expired!https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2988#M3730
<P>Dear all,&nbsp;</P>
<P>Thank you for your post.</P>
<P>The “trial expired” status is not something that can be resolved in the Community. The Community is a place where we can give advice for best practices and how to get the most out of TeamViewer.</P>
<P>Therefore, I would kindly ask you to read <A title="Why do I see TeamViewer trial - 'Your trial period has expired' ?" href="https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-has-expired/ta-p/5267" target="_blank">this Knowledge Base article</A> to get help regarding the expired trial through a contact form to reach dedicated TeamViewer staff members.</P>
<P>*IMPORTANT: Never post your ID or other personal information in the Community!</P>
<P>&nbsp;</P>
<P>&nbsp;Thank you for your understanding and have a nice day.</P>
<P>Best,&nbsp;</P>
<P>Esther</P>Thu, 30 Mar 2017 14:28:15 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2988#M3730Esther2017-03-30T14:28:15ZRe: RE: Free Version Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2991#M3747
<P>I have the same problem. My email is&nbsp;[Email-address removed]</P>Mon, 23 Jan 2017 13:54:14 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2991#M3747sayman2017-01-23T13:54:14ZRe: RE: Free Version Trial Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2992#M3748
<P>Hi all,</P>
<P>here the&nbsp;solution, if you received the "trial expired" notification.</P>
<P>Please see for further information <A title="trial expired" href="https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988#M587" target="_self">here</A></P>Mon, 23 Jan 2017 13:26:15 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/2992#M3748Reyhan2017-01-23T13:26:15ZRe: trial license expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3014#M3787
<P>Hi&nbsp;<SPAN class=""><A id="link_14" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.teamviewer.com/t5/user/viewprofilepage/user-id/3790" target="_self">sbasuval</A>,</SPAN></P>
<P>Please see the following post&nbsp;in regards to "trial expired" messages <A href="https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988/highlight/true#M587" target="_blank">https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988/highlight/true#M587</A></P>
<P>-Scotty</P>Tue, 24 Jan 2017 03:12:43 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3014#M3787Scotty2017-01-24T03:12:43ZRe: Trial Version Expiredhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3015#M3762
<P>Hi&nbsp;<SPAN class=""><A id="link_14" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.teamviewer.com/t5/user/viewprofilepage/user-id/3799" target="_self">djluvrocks</A>,</SPAN></P>
<P><SPAN class="">Thanks for your post.</SPAN></P>
<P>please see <A href="https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988/highlight/true#M587" target="_self">here</A></P>
<P>-Scotty</P>Tue, 24 Jan 2017 01:46:18 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3015#M3762Scotty2017-01-24T01:46:18ZRe: Professionnal usehttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3016#M3838
<P>Hi&nbsp;<SPAN class=""><A id="link_14" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.teamviewer.com/t5/user/viewprofilepage/user-id/3858" target="_self">marsup52</A>,</SPAN></P>
<P>Unfortunately, we cannot assist with this in the community. Please see this post <A href="https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988/highlight/true#M587" target="_self">here</A>.</P>
<P>-Scotty</P>Tue, 24 Jan 2017 03:12:01 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3016#M3838Scotty2017-01-24T03:12:01ZRe: Help with Teamviewerhttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3017#M3826
<P>Hi <A id="link_14" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.teamviewer.com/t5/user/viewprofilepage/user-id/3490" target="_self"><SPAN class="">Michelles262</SPAN></A><SPAN class="">,</SPAN></P>
<P>Unfortunately, we cannot assist with this in the community. Please see this post <A href="https://community.teamviewer.com/t5/TeamViewer-11/Your-trial-period-has-expired/m-p/2988/highlight/true#M587" target="_self">here</A>.</P>
<P>-Scotty</P>Tue, 24 Jan 2017 03:14:09 GMThttps://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/3017#M3826Scotty2017-01-24T03:14:09Z