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CarGurushttps://www.cargurus.com

Feb 20, 2018

btchemi

Was fairly interested in the car. Sent an email a week ago for the price, because it's not listed, and haven't heard anything. Just a generic automated first response like they all have. Most will have a live person talking to you within a few hours. Not this time. Decided to look at the newer, lower mileage route. It'll cost probably an extra 5-6k but will be more than worth it in the end.

Even with the negative reviews I still decided to go look at this California Edition Mustang GT 2014. It was very nice looking at first glance. Even though one of the rims was scratched up that's an easy fix. The paint was nice the interior was nice. Exhaust had great sound. But as soon as I looked at the dash I see the engine light is on. Manager stated because it was modified that's why it's on. Only mod I could see was the exhaust. I drove the car and it was adequate, but shook at 60 mph so possibly needed an alignment and new tires but I asked if we could take it to the Ford dealership 4 miles away or to our mechanic which was 30 min away. He didn't want to but he gave in and allowed the sales woman to call a dealer. They were booked. He suggested I pay some independent man online that he used before $150 for him to come to this location to inspect the car. ??? Really? I'm going to pay someone YOU already deal with the tell me what you want me to hear. But no to my shop. I was willing to leave $500 to $1000 to insure I would come back and/or have the saleswoman ride with me. First he said sure, then when he realized my husband new things about cars and pointed things out he said no you can't take it but you can leave a deposit and come back next Wednesday and we can talk again then because they would be closed until then! Really? July fourth is several days away and you realized that if we took it to our shop they would say there was possibly some internal damage to the engine! Seems like you just want to tell people oh it's just because of mods they're gonna buy it. Well we didn't. Good luck to you all. We made a huge mistake. Sorry for the long post, I'm disappointed but knew better. Shame on me. I shook his hand and said thanks and left.

Long wait times between negotiations. They never want to give you what you what from rhe start. Alwaya back and forth...more waiting. We did buy a used vehicle finally. On the way home discovered front headlight was out and cracked side mirror. They should have inspected this vehicle more closely before letting it leave the lot. It was on their lot for over a month.....

Based other reviews never visited this dealership. Besides they were not willing to give me the price for their advertised vehicle and said that price will be based on how much I put down and my credit score...huh..

Hello Lesia. Our staff is trained to let our customers know when a vehicle is pending sale. It is up to the customer if they still want to drive to the lot and check out the vehicle or the rest of the inventory. Sorry if there was any misunderstanding. Thanks!

CarGurushttps://www.cargurus.com

Jun 25, 2015

Wellington

I saw the van price in a website. Then I called, but they asked a price about 40% higher than the ad. Unethical

Great customer service, prompt response. Friendly attentive staff! Although I haven't decided on a purchase, they were very helpful on providing me potential buys that fit my budget. I will be bringing my business to this lot!