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I am planning to upgrade from SDL Trados 2006 to the Studio 2009 version, mainly because the Studio 2009 comes with a license for SDL Trados 2007. On the Trados website it says, that before you can obtain a new license for the new product any old licenses have to be returned. I have had a look at my SDL Trados 2006 under the license manager and there the option "Borrow or return a license" is not available, i.e. it is greyed out and cannot be chosen. Also, when I log into the Trados website and look under my license info there does not seem to be an option like that. How would I then go about this? What I want to avoid is buying the Studio 2009 version with SDL Trados 2007 in an upgrade and then not being given a license. My second question is that I am planning to do this upgrade with a switch over to Windows 7 64 bit. I have heard that SDL Trados 2007 might not work in this environment. Has anybody got any experience with this? The only reason I am interested in Studio 2009 at the moment is really the SDL Trados 2007 license: Most of my clients still want bilingual word files (segmented) delivered, which, as far as I understand, is not an option in Studio 2009, as it works independently from word? I have tried contacting SDL Trados about this but have not had any joy so far. My Emails seem to be hitting a black hole there.

Many thanks in advance for any suggestions.

Alex

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When you open your Licence Manager, click "View Acticated Licences...". Now it will show the licences active on your computer in a saperate window/dialogue box.

Now now click the licence shown in this box, it will be selected and the tab "Return Licence" will become active.

Now click "Return Licence".

Does it works?

alexbeisl wrote:

I am planning to upgrade from SDL Trados 2006 to the Studio 2009 version, mainly because the Studio 2009 comes with a license for SDL Trados 2007. On the Trados website it says, that before you can obtain a new license for the new product any old licenses have to be returned. I have had a look at my SDL Trados 2006 under the license manager and there the option "Borrow or return a license" is not available, i.e. it is greyed out and cannot be chosen. Also, when I log into the Trados website and look under my license info there does not seem to be an option like that. How would I then go about this? What I want to avoid is buying the Studio 2009 version with SDL Trados 2007 in an upgrade and then not being given a license. My second question is that I am planning to do this upgrade with a switch over to Windows 7 64 bit. I have heard that SDL Trados 2007 might not work in this environment. Has anybody got any experience with this? The only reason I am interested in Studio 2009 at the moment is really the SDL Trados 2007 license: Most of my clients still want bilingual word files (segmented) delivered, which, as far as I understand, is not an option in Studio 2009, as it works independently from word? I have tried contacting SDL Trados about this but have not had any joy so far. My Emails seem to be hitting a black hole there.

Many thanks in advance for any suggestions.

Alex

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I have had the same problem as alexbeisl. I currently have Trados SDL 2006 and I have purchased a 2009 Suite upgrade, which includes the 2007 version free.

The steps I have followed after long hours of reading guides and checking SDL support centre are:

1. I have installed Trados 2007 and Trados 2009 (and I have had a look at both with the demo mode).2. I have clicked on the "upgrade from Trados 2006" link under My Licenses in My Account in SDL Customer Centre.3. Then My Licenses list has been refreshed and I now have an activation code for the 2007 version and an activation code for the 2009 version.4. I have activated the 2007 version online using the activation code. Under Translator's Workbench>Help>About I can see the order number SDL gave me when I purchased the upgrade and it says that the code is activated.5. I have opened Trados 2007 and I have tried to translate a sample Word doc using one of my existing TMs I created a while ago with Trados 2006.6. When I try to clean up the bilingual file, an error message pops up and it eventually does not save the target file and the log file of the cleaning up is blank.

Does that have to do with the fact that I have not "returned" my 2006 license? And more importantly, how do I get Trados 2007 to work properly??

Any help or suggestions will be highly appreciated.

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Which version of Word are you working in? I have had this problem since working with MS Office 2007 in conjunction with SDL TRados 2007 if the documents are saved as doc.x. Converting the files to RTF or Word Documents 1997-2003 usually remedies this and then cleans up the file fine in SDL Trados 2007. Let me know if that helps.

[Edited at 2011-04-08 16:03 GMT]

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In the end I returned the licence for SDL Trados 2006 via the sdl website under "My Account" and "My Licences", as there was no way of returning the license directly through Workbench, because SDL Trados 2006 does not have that button activated.

Trados is working fine, apart from a few problems wieth doc.x files.

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