2.If you have Adobe Reader, make sure that you are waiting long enough for Adobe Reader to start and for the menu to display. This can take as much as 20 - 30 seconds depending on your PC's speed and your internet connection speed. After the menu appears, subsequent menus will load much faster since Adobe Reader has already loaded.

3.If you are sure you are waiting long enough, try clearing out your temporary internet files. On your browser menu (Internet Explorer), choose