Clause 3

The price of admission to the permanent collection is 9 € (full rate) and 6 € (reduced rate). Admission is free for EU residents aged 18 to 25.

The price of admission to temporary exhibitions is 8 € (full rate) and 5 € (reduced rate). The price of admission to certain exhibitions may differ, in which case this is notified at the ticket desk and on the museum’s website.

Twin tickets for the permanent collection and temporary exhibitions are available at 10 € (full rate), 7 € (reduced rate) and 5 € for EU residents aged 18 to 25.

The reduced rate and free admission are granted with valid proof of eligibility.
The reduced rate is reserved for Large Family card holders, EU residents aged 18 to 25 in the exhibitions and Amis du Louvre card holders.

Free admission is granted to Amis du mahJ and Culture card holders, under 18s, French museum curators, Icom card holders, journalists, art, history and religion students, artists registered with the Maison des artistes, teachers with an Education Pass, National Lecturer Card holders, guide/interpreters and tourism professionals registered with CDT Ile-de-France, tourism professionals, members of parliament, employees of the City of Paris, Paris municipal councillors, disabled ex-servicemen and people with disabilities with an accompanier, job seekers, people on active solidarity revenue (RSA) and basic state pensioners.

Partnerships with other institutions can occasionally increase this list of those eligible for free admission and the reduced rate for the permanent collection and/or exhibitions.

Clause 4

Entry to and circulation in the museum during opening hours is authorised only to persons in possession of a currently valid

ticket issued at the ticket desk or purchased in advance

free admission ticket

reservation receipt for groups

pass or badge issued by the museum.

Individual tickets for exhibitions are valid all day.
Tickets for the permanent collection and twin tickets are valid for two consecutive days; an exoneration ticket is issued on the second day.

The temporary closure of one or more rooms in the museum does not entitle ticket holders to reimbursement.

Clause 5

Wheelchairs and lightweight and uncumbersome pushchairs are authorised in the museum.

The Mahj is in no way responsible for any injury caused by these vehicles. Prams, voluminous backpacks and baby carriers with a metal frame are prohibited in the museum. Small backpacks must be carried in the hand.

Clause 6

It is prohibited to bring into the museum objects whose purpose or characteristics pose a threat or risk to the security of persons, artworks or the building, notably:

weapons, firearms and ammunition

explosives, flammable or volatile substances

heavy, cumbersome or foul-smelling objects

artworks or antiques

all animals except guide dogs

food and drinks.

Any exception to these measures must be personally authorised by the director of the museum.

Clause 7

Members of staff may at any moment request visitors to open bags or parcels and show their contents, at the entrance to the museum, on leaving the museum, and anywhere in the museum.

Clause 8

Refusal to comply with the stipulations in clauses 6 and 7 will lead to refusal of admission to or immediate eviction from the museum premises.

Clause 9

Ticket sales end 45 minutes before the museum’s closure. Access to the permanent collection and exhibitions ends 30 before closure. Staff begin to request visitors to leave the permanent collection and exhibitions 10 minutes before closure. This process can begin earlier for security reasons, notably when the museum is crowded.

Clause 10

A cloakroom is available free of charge for visitors to leave garments, walking sticks, umbrellas, bags, etc. Visitors receive a ticket for items left in the cloakroom.

Folding pushchairs, baby carriers and a changing table are available to visitors under their own liability.

Clause 11

The following items must be left in the cloakroom before entering the museum:

camera tripods or monopods (except with authorisation, see Clause 29).

Clause 12

For security reasons, acceptance of a bag or parcel by the cloakroom attendant may be subject to its opening by the visitor. The cloakroom attendant may refuse objects whose nature seems incompatible with the security or satisfactory functioning of the museum.

Clause 13

Acceptance of objects in the cloakroom is limited by its capacity. When the cloakroom is full, visitors are requested to wait until other visitors have retrieved their possessions before using the cloakroom and entering the museum proper.

Clause 14

The following items may not be left in the cloakroom:

sums of money, identity papers,

chequebooks, credit cards,

valuable objects such as jewellery and cameras,

dangerous objects and substances,

fragile objects.

Deposits made in disregard of the present clause are done so at the risk of the depositor. Musical instruments and reproductions and casts of artworks can only be left in the cloakroom if sufficient space is available, at the risk of the depositor and on signature of a receipt stating that the museum accepts no responsibility for them.

Clause 15

In case of loss or damage to an object regularly left in the cloakroom, or for which a receipt stating that the museum accepts no responsibility for it has not been signed, a compensation may be allocated to the depositor if proof of ownership is duly provided. The museum does not accept any responsibility for the theft of objects not left in the cloakroom.

Clause 16

All items left in the cloakroom must be retrieved the same day before the museum closes. After a delay of 48 hours, unretrieved objects are regarded as found objects. Perishable foodstuffs and objects of no value are destroyed every evening.

Clause 17

Objects found in the museum are transferred after one month to the Found Objects Service of the Préfecture de Police, 36 rue des Morillons, 75015 Paris.

Closed bags, luggage or parcels left in the museum and not in the cloakroom and which appear to pose a threat to the security of the museum may be immediately destroyed without notice.

Clause 18

Visitors are required to conduct themselves politely with other visitors and with museum staff.

Clause 19

All acts endangering the security of works on exhibit or compromising visiting conditions for others are strictly forbidden, notably:

touching works and decorations,

ignoring barriers intended to restrict the circulation of visitors,

examining works with a magnifying glass,

leaning against display cases, plinths and other presentation elements,

affixing graffiti and inscriptions or marking or soiling any surface or object in the museum,

walking barefoot or wearing indecent dress,

running, jostling, sliding or climbing anywhere in the museum,

hindering the circulation of other visitors and blocking passageways and exits, notably by sitting on staircases,

using mobile phones in the permanent collection and exhibition spaces,

smoking, eating or drinking outside areas designated for these purposes,

engaging in any kind of commerce, advertising, propaganda or soliciting on the museum premises.

Blind or partially sighted persons may be given special dispensation regarding some of the acts listed above.

Clause 20

Visitors must comply with any orders given by museum staff for service reasons.

Clause 21

A register in which visitors can leave comments is available at the reception desk.

Clause 22

Groups must obligatorily reserve a visiting date and time.

No group visits are allowed on Sundays from 13.00 to 18.00 and on national holidays (all day) in the exhibition spaces.

Groups are admitted to the museum on presentation of the confirmation of reservation sent to the group leader.

Clause 23

Visitors in groups must in no way hinder other visitors. Groups cannot exceed 30 people in the permanent collection and 25 people in temporary exhibitions. Depending on how crowded the museum is, groups may be requested to split into smaller groups to facilitate the circulation of other visitors.

Group visits, except those led by the museum’s lecturers, must take place under the direction of a leader who undertakes to enforce visitors’ regulations.

Primary school groups must have at least one accompanier for every 7 pupils and secondary school groups one accompanier for 15 pupils.

Clause 24

The only guides normally authorised to speak to groups must belong to the following categories:

Mahj lecturers and guides,

lecturers and guides with cards issued by the Tourism Ministry,

foreign lecturers and guides with a professional identity card,

French and foreign museum curators with a professional identity card,

lecturers at the École du Louvre and the Centre des Monuments Nationaux,

French and foreign teachers with school groups,

persons individually authorised by the director of the museum.

The museum cannot be held responsible for sentiments or views expressed by lecturers who have not received its accreditation. It reserves the right to withdraw permission to speak to groups within the museum from lecturers or guides who have expressed malicious or defamatory views.

Clause 25

Non-compliance with Clauses 22 to 24 can lead to the offender being prohibited from organising another group visit to the museum.

Clause 26

The taking of photographs for non-commercial purposes is authorised in the museum in compliance with Clause 27.

Photography can be subject to restrictions indicated at the entrance to rooms or next to works.

To protect works and to not inconvenience visitors, the use of flashes, lamps, other lighting equipment, tripods and monopods is prohibited.

The taking of photographs and their exploitation by visitors is restricted to private use only and providing author’s rights and the right to privacy are respected.

The museum declines any responsibility for any exploitation contravening the principles set out in these regulations.

It is forbidden to film works and the museum spaces in the permanent collection and in exhibitions, without prior authorisation.

Clause 27

It is forbidden to photograph or film the museum’s technical and security installations.

No sound recording, photography or filming of members of staff or the public can be undertaken without the authorisation of the director and the specific agreement of those concerned. The museum declines all responsibility if these measures are not complied with.

All visitors undertake to:

deactivate their flash on entering the museum and not use a tripod or monopod unless authorised;

not photograph technical installations, particularly those at the museum’s entrance and in the security control area;

not inconvenience other visitors when using their equipment;

not harm or cause detriment to works when photographing them;

use the photographs taken only for private and non-commercial purposes;

not photograph a member of staff in an identifiable manner without his of her written authorisation;

not infringe author’s rights and the personal image rights and privacy of people photographed when showing their images outside the museum, notably on Internet and social media;

comply when ordered to not photograph by a member of staff.

The mahJ undertakes to:

clearly indicate the reasons why photographing certain works is prohibited;

reply within a week to all written requests to photograph a work whose photography is prohibited;

clearly indicate with a sign works that cannot be photographed;

post its visitors’ regulations and regulations concerning photography for non-commercial purposes on the museum premises.

Clause 28

Without prejudice to Clause 27, professional photography or photography for commercial purposes, the shooting of films and the recording of radio and television programmes must receive the authorisation of the museum’s director, granted in the week following receipt of the written request. It is the applicant’s responsibility to obtain all the other authorisations required, notably those of the rights holders of the works concerned.

Clause 29

The execution of copies of works cannot be undertaken without authorisation. Those who receive this authorisation must comply with visitor’s regulations and the particular instructions given to them, concerning notably the protection of the work(s) to be copied and compliance with eventual reproduction rights.

Clause 30

No visitor surveys or interviews can be carried out without the express authorisation of the museum’s director.

Clause 31

Visitors must abstain from any act liable to threaten the security of persons and property.

Any accident, person taken ill or abnormal event must be immediately reported to a member of staff or at reception.

If a doctor, nurse or person trained in first aid is present and intervenes, he or she must first show his or her professional card to a member of staff and remain with the sick or injured person until he or she is evacuated from the museum. He or she will then be asked to leave his or her name and address by a member of staff.

Clause 32

In case of a fire outbreak, visitors must remain calm and immediately report it to a member of staff.

If the building has to be evacuated, this is done in an orderly and disciplined manner under the orders of museum staff.

Clause 33

Any child who is lost must be entrusted to a member of staff and accompanied to reception.

Clause 34

In compliance with Clause 73 of the Criminal Procedure Code, any visitor has the right to report a theft or damage to property to a member of staff and aid in apprehending the perpetrator.

Clause 35

In the case of an attempted theft in the museum, alarm systems and procedures can be activated, including the searching of all people exiting the museum.

Clause 36

In the event of excessive crowding, disorder, industrial disputes or any situation liable to threaten the security of persons and property, the museum can be totally or partially closed and its opening hours changed. The director or his or her representative can take any measure necessitated by such circumstances.

Clause 37

Visitors who are ignorant of or refuse to comply with the above regulations may be liable to be escorted out of the museum and even legal prosecution.

Clause 38

The above visitors’ regulations are posted in public in the museum at the ticket desk and on www.mahj.org, and can also be provided on demand.