topic Re: Spectrum disabled wifi on my modem/router in Connectivityhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145369#M48003
Thanks MsRaye.<BR />I realize the mistake now . I just don’t want invest another 100 bucks on a router now<BR /><BR />Spectrum keeps saying that they have no control over router capabilities of my modem.<BR />What exactly am I supposed to ask them this time ? ThanksSun, 31 Dec 2017 03:39:15 GMTsmoola2017-12-31T03:39:15ZSpectrum disabled wifi on my modem/routerhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145365#M47999
<P>I have been using my combo modem router (c6300) for an year now. I upgraded my speed recently and requested a Spectrum modem . I activated it , didnt like like due to lower speeds.&nbsp;<BR />I called Spectrum to reactive my modem router(c6300) and I haven't had wifi since then. The wifi led lights are turned off.<BR />If I remove the coax and reset the modem, I can connect to modem's internal wifi just fine but right after I connect the coax, the modem reboots and wifi is turned off.<BR />Netgear thinks there is no issue with the modem and suggest I talk to Spectrum L3 support.&nbsp;<BR /><BR />please help.</P>Sun, 31 Dec 2017 03:20:12 GMThttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145365#M47999smoola2017-12-31T03:20:12ZRe: Spectrum disabled wifi on my modem/routerhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145366#M48000
<P>This is why we don't recomend all in ones... Call spectrum back, tell them you own the modem and to turn the wireless back on....</P><P>This is why you need a seperate modem and router... To keep the cable co out of the router.</P><P>&nbsp;</P>Sun, 31 Dec 2017 03:28:08 GMThttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145366#M48000MsRaye2017-12-31T03:28:08ZRe: Spectrum disabled wifi on my modem/routerhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145369#M48003
Thanks MsRaye.<BR />I realize the mistake now . I just don’t want invest another 100 bucks on a router now<BR /><BR />Spectrum keeps saying that they have no control over router capabilities of my modem.<BR />What exactly am I supposed to ask them this time ? ThanksSun, 31 Dec 2017 03:39:15 GMThttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145369#M48003smoola2017-12-31T03:39:15ZRe: Spectrum disabled wifi on my modem/routerhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145371#M48005
<P>Hi Smoola -&nbsp; a pin reset on your modem should re-enable your wifi.</P>
<P>When you call Spectrum - ask them to review your account in the billing system Ask them to verify there is no wifi disable code in the biller . The problem if it exists with the wifi code in the&nbsp; biller can easily be corrected.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Sun, 31 Dec 2017 13:45:06 GMThttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145371#M48005Lake2017-12-31T13:45:06ZRe: Spectrum disabled wifi on my modem/routerhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145380#M48013
<P>factory reset won't work, the provisioning file will turn it back off, you need to have tier 3 fix it...</P><P>&nbsp;</P>Sun, 31 Dec 2017 07:55:06 GMThttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145380#M48013MsRaye2017-12-31T07:55:06ZRe: Spectrum disabled wifi on my modem/routerhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145676#M48159
<P>Good afternoon&nbsp;<LI-USER uid="109243"></LI-USER>&nbsp;I am seeing that you are using our modem now.</P>
<P>&nbsp;</P>
<P>Have you decided to go with our modem and your own router?&nbsp;<BR />How is that working for you? Have you had any connections issues or are</P>
<P>things going well?&nbsp;</P>
<P>&nbsp;</P>
<P>Regards,<BR />Julia R.<BR />Spectrum-Social Media Customer Care<BR />Lead Moderator-Community Forums</P>Thu, 04 Jan 2018 20:56:25 GMThttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145676#M48159Julia_R2018-01-04T20:56:25ZRe: Spectrum disabled wifi on my modem/routerhttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145677#M48160
<P><LI-USER uid="382"></LI-USER>&nbsp;Since the technician that came in and support 3 couldn't figure out the wifi issue with my own modem/router, I am forced to buy own router and use Spectrum modem. No issues so far.<BR />btw- my modem/router fails to broadcast wifi only after connecting coax cable.</P>Thu, 04 Jan 2018 20:59:35 GMThttps://forums.timewarnercable.com/t5/Connectivity/Spectrum-disabled-wifi-on-my-modem-router/m-p/145677#M48160smoola2018-01-04T20:59:35Z