Field Service East Conference Attendees Learn about Enhancing Customer Service Offerings from Trane

Field
Service East Conference Attendees Learn about Enhancing Customer
Service Offerings from Trane

Atlanta, Sept. 11, 2014 — Experts from Trane, a
leading global provider of indoor comfort solutions and services and a
brand of Ingersoll Rand, will discuss best practices to
enhance service offerings during the Field
Service East 2014 Conference. The conference, held Sept. 15-17,
at the Westin Buckhead Atlanta Hotel in Atlanta focuses on strategies
to increase customer satisfaction and improve service revenue.

Greg Parker, director of customer care for Trane, will
participate in two panel discussions. The first panel discussion
focuses on establishing training programs that are accessible by
workers in the field anywhere at any time. Attendees will learn about
developing tailored training programs aligned with different skill
sets, using gamification, simulations and three-dimensional work
environments to train technicians without removing them from the field
and continually building the knowledge base as products and customer
environments become more complex.

Parker’s second panel discussion focuses on how to improve the
customer experience at the field service level. Attendees will learn
about leveraging end users’ experience to improve service, ensuring
that a field force receives quality training on customer satisfaction
and delivery and about incorporating social media and other online tools.

Anthony
Trifiletti, director, Trane national service, will discuss how
businesses can act on real-time equipment performance from smart,
connected products and services to manage energy consumption, reduce
operating costs and minimize environmental impact. As systems collect,
interpret and act upon data, operational performance improves,
building systems are more reliable and uptime increases. Intelligent
building services support a predictive approach to customer service
and maintenance that drives bottom line revenue and profits.
Trifiletti will highlight case studies about how organizations have
tapped into the industrial Internet and intelligent building services
to improve the performance of its buildings.

Trifiletti also will participate in a panel discussion that
addresses how to use mobile technology to improve service offerings.
Attendees will learn how to provide technicians with better diagnostic
tools and better analysis to reduce the number of service events. They
also will learn how to evaluate cloud computing and network solutions
to eliminate paper-based processes and how to implement driver-safety
programs and GPS integration. In addition, they will learn about
future mobile technology capabilities and their potential impact.

About
the Field Service East 2013 ConferenceField Service East,
held Sept. 15-18 at the Westin Buckhead Atlanta Hotel in Atlanta, is a
leading service and support event which attracts senior-level service
and support professionals from 15 different manufacturing industries
including aerospace, medical device manufacturing, hi-tech electronic,
semi-conductor and capital equipment, construction, automotive,
telecommunications equipment, energy, industrial and agricultural
equipment and more.

About Greg ParkerGreg
Parker is the director of customer care for Trane. He is responsible
for leading the Trane heating, ventilation and air conditioning
customer experience. Parker also leads the technical training and
field-college teams in service and contracting for Trane North
America. He has more than 18 years of experience in product and
project management. Parker previously worked as a service director
for Hussmann where he led the North American heating, ventilation,
air conditioning and refrigeration building services and solutions
business segments. He holds a bachelor’s degree in electrical
engineering from Auburn University and a master’s degree in business
administration from Indiana University’s Kelley School of Business.

About
Anthony TrifilettiAnthony
Trifiletti is director of Trane national services. He has 12 years
of industry experience and 23 years of operations and team
leadership experience. In his current role, he is responsible for
contract development and fulfillment for national heating,
ventilation and air conditioning, facilities management, industrial
refrigeration and remote/intelligent services. He also leads the
Trane Intelligent Services Center with 24/7/365 operations.
Trifiletti joined Trane in April 2003 as a project manager and has
held roles of increasing responsibility since then. Prior to that,
he served as an operations officer and a company commander in the
U.S. Army. He has a Bachelor of Science degree in computer and
information science from Ohio State University.

About
Ingersoll Rand and TraneIngersoll
Rand (NYSE: IR) advances the quality of life by creating
comfortable, sustainable and efficient environments. Our people and
our family of brands — including Club Car®, Ingersoll Rand®,Thermo King®
and Trane®
— work together to enhance the quality and comfort of air in homes
and buildings; transport and protect food and perishables; and
increase industrial productivity and efficiency. We are a $12
billion global business committed to a world of sustainable progress
and enduring results.

Trane solutions optimize indoor environments with a broad portfolio
of energy efficient heating, ventilation and air conditioning systems,
building and contracting services, parts support and advanced control.
For more information, visit www.ingersollrand.com.or trane.com.