"lost notes"

having had several scans, meetings and procedures, I had an appointment to see a surgeon to review my case, bowl cancer, in order to determine the best surgical way forward for me. My appointment was at 10.50am. at approx. 11.30am I was informed that my notes had been mislaid but would soon be found as they would be in the tower block attached to the hospital where all the secretaries reside. About 15 minutes later I was called in to see the surgeon and commented "you've found my notes" only to be told "no, sorry, but the surgeon knows about your case as he has spoken to the previous surgeon who had done the final ultrasound scan" How can this have happened? The other surgeon had done the scan in Cheltenham, but with electronic storage and movement of information, surly that information should be available at the press of of a button? i.e. summary care records. This does leave me feeling a little uneasy regarding the efficiency of this new system.

Responses

Dear Mutton Chops, Many thanks for getting in touch to let us know about your experience at Gloucestershire Royal Hospital. We're really sorry to hear that your notes were lost and we'd like to get a few more details so that we can look into this further. Would you be happy to speak to our PALS team who can investigate your concerns? There are a few ways to get in touch with them which you can see via this link: http://www.gloshospitals.nhs.uk/en/Contact-Us/Contact-Us/ Many thanks again for letting us know about this issue. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust