About Signing In and Signing Out

On this page you can find information about how to sign in and sign out of Your Account, as well as what security measures you need to bear in mind.

When We Ask You To Sign In

We ask you to sign into your Amazon.co.uk account any time we need to verify your identity. This includes times when you access account or order information to review or change something.

Keep Me Signed in Checkbox

When you sign in on Amazon.co.uk, you may see an option to "Keep me signed in". If you choose this option, Amazon will keep you signed in for common activities such as making purchases and viewing your orders. This option will only apply to the computer and the browser that you're using when you select the box.

You should only choose to stay signed in if you're using a computer that you don't share with other people. If you share the computer with others, they may be able to access your Amazon.co.uk account and perform actions on your behalf without knowing your password. Never choose this feature if you're on a public terminal, such as at a library or an internet café.

Even if you choose to remain signed in, you'll still be prompted for your password at least every two weeks. We may still ask you to enter your password for certain activities such as modifying your account. Please remember that if you stay signed in, other people using the computer may be able to see the items that you viewed recently.

Stop Staying Signed In

If you don't want to stay signed in on a particular browser, simply sign out of Amazon.co.uk on that browser. If you don't have physical access to that browser, you can cancel all saved sign-ins by resetting your password. This will cancel all existing sign-ins that you have, even if some of them have the Keep me Signed in feature enabled.

Troubleshooting Problems Signing In

If you have trouble logging in, here are some things to check:

Incorrect E-mail Address: Your e-mail address must be in this format: username@domain.com (or .net, .org, etc.). If you have more than one e-mail address, be sure that you're using the correct e-mail address and password combination for the account you're trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it's the correct e-mail address listed.

Incorrect Password: If you're sure you're using the correct e-mail address, try to reset your password. Your new password will be effective immediately.

Signing Out

If you're using a device that's shared with people you might not know or trust, like a public terminal, you should always sign out before you leave it. You can do this by clicking Not You? Sign Out in the Your Account drop-down menu at the top of any Amazon.co.uk page.

What happens when I sign out?

After you sign out, your name will be removed from the home page, and your 1-Click ordering settings will be removed from that browser. To regain access to any items saved in your Shopping Basket, to place orders, or to view your recommendations, you'll need to sign in again.