ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL® provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.

ITIL® 4: What Changed?

ITIL® 4 builds on the guidance provided by ITIL® by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working, such as Lean, Agile and DevOps. ITIL® 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the Internet of things, nanotechnology and much more.

Course Objective

Builds your knowledge and skills
ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.

Improves your work performance
By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.

Opens up opportunities
The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

An investment for the future
ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Targeted Audience

Those who require a basic understanding of the ITIL® framework

Those who want to understand how ITIL® can be used to enhance IT service management

IT professionals or others working within an organization that has adopted ITIL®.

ITIL®, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL® provides organizations with a comprehensive framework for ITSM, and has led the ITSM industry with guidance, training and certification for over 30 years.

ITIL® 4: What Changed?

ITIL® 4 builds on the guidance provided by ITIL® by reshaping established ITSM practices in the wider context of customer experience, value streams, digital transformation, and systems thinking, as well as embracing new ways of working, such as Lean, Agile and DevOps. ITIL® 4 will help organizations navigate the new technological era, commonly known as the Fourth Industrial Revolution, marked by emerging technologies including: artificial intelligence, the Internet of things, nanotechnology and much more.

Course Objective

Builds your knowledge and skills
ITIL® 4 is an entry-level certificate for the revolutionary ITIL® 4 framework. You will learn key concepts from Lean, Agile, DevOps, and why these are important to deliver business value in ITIL® 4. You will also learn about the guiding principles of ITIL® 4 and the four dimensions of Service Management, among others.

Improves your work performance
By understanding the fundamentals of ITIL® 4, you can make a knowledgeable contribution to IT services in your company. ITIL® 4 helps to connect and align different challenges that are relevant not only to ITSM professionals, but also to a wider range of professionals working in the digital world. By providing specialist skills and expertise you need to resolve urgent tech concerns and deliver projects with ease, ITIL® opens doors and helps you take an empowering next step – no matter that stage your career is at.

Opens up opportunities
The ITIL® 4 Foundation credential provides a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. It is the first step towards gaining holistic knowledge of IT Service Management, which is usually required for senior roles in companies. With the credential, you can improve your career prospects in IT Service Management.

An investment for the future
ITIL® 4 supports the existing investment that people and organizations have made in ITIL®, as it is an expansion on the existing framework. That investment is protected because ITIL® 4 provides a practical and flexible transition that helps organizations adopt the new ways of working brought by the modern digital world.

Targeted Audience

Those who require a basic understanding of the ITIL® framework

Those who want to understand how ITIL® can be used to enhance IT service management

IT professionals or others working within an organization that has adopted ITIL®.

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