After a client comes to you to request a landline connection, you will need to review the SaskTel Telephone Request Checklist. This will ensure that the client has provided you with all the information you need. If the client meets the requirements, you will then need to complete a SaskTel Telephone Request Form and submit it to SaskTel at govtel.requests@sasktel.com. Routine service like feature changes are completed within two to three business days on average.

If this is a non-routine service like a major move, large installation or service consultation, this will likely require a SaskTel site visit. It may take up to five business days in urban areas and 10 business days in rural areas.

As a Telephone Coordinator, clients may ask you to change how their internal name is displayed when placing a call. If a client wishes to have their display name changed in how it appears on other Centrex IP (VoIP) phones in government, you can process that request through the Customer User Interface (CUI) tool.

All calls placed outside of the government VoIP system display as “GOVT OF SASK” by default. All requests to change this outgoing call display name need to be directed to Cindy Cullen (cindy.cullen@gov.sk.ca) in writing. The client will need to give rational for the change along with the proposed name change. This kind of change is only considered on an organizational and not individual basis. Please see the Government of Saskatchewan Outgoing Name Display Policy for more information.

Mobile devices for ministries are purchased and managed by the Information Technology division (ITD). However, as a Telephone Coordinator you will need to record information about the mobile device and manage the voice/data plan. If a client wants to make a change to their talk, data or text plans, you will need to facilitate the change with the service provider. Please ensure that the client is familiar with the Mobile Wireless Device Policy. This contains important information about the Government’s policy and guidelines surrounding acquisition and usage.

This handbook contains the information that you, as a Telephone Coordinator, need to assist your clients with telephone requests, services, features and telephone sets. It also outlines procedures as well as rental, purchase and service connection charges.

This document outlines the service framework for the IBC phone service from SaskTel including an IBC overview, IBC support, IBC service requests, monthly costs, feature fees, call queue overview, feature access codes and a glossary of terms. You can also reference the SaskTel Administrator User Guide.

This web-based portal allows you to self-manage moves, additions and changes for Centrex IP (VoIP) Service. To subscribe to the service, please contact SaskTel at govtel.requests@sasktel.com. You will be given a username and initial password. Upon logging in for the first time, you will be asked to immediately change the password. After logging in, you can look up any telephone number in your assigned group and view, add, modify or delete assigned features. You can also order and purchase IP telephone sets through the CUI.

This manual was compiled specifically with Directory Administrators in mind. It provides commonly required information and step-by-step instructions for processing changes within the Government Telephone Directory System.

This interactive electronic learning module acts to support the Admin User Manual. It provides step-by-step instructions including demonstrations and “try me” exercises for processing changes. You can find this under the training tab on the GTDS Admin website. For help, see the GTDS eLearning Guide.

This guide was compiled specifically with Directory Coordinators in mind. It provides commonly required information for managing the updating of the government blue pages information for the phone book and mysask411.com.