Once the item is received, we will examine the product according to our Quality Control guidelines and Replacement/Refund process only begins after we have completed evaluating your returned product.This quality evaluation process may last up to 5 business days. If the product is found to be defective, we will replace the item for you at no extra cost !

- Replacements will be processed according to our delivery duration stated on the website.
- Products must be in their original condition.
- Brand packaging should be intact.
- Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.

The following items are not eligible for return / replacement :

- Return request is made outside the specified time frame.
- Product is damaged because of use or product is not in the same condition as you received it.
- Products with tampered or missing serial numbers.
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.

Should you require further assistance please feel free to revert to us and we will be glad to assist you. Thank you for shopping at KOMIC LogOn.

KOMIC is a registered brand owned by KOMIC Enterprise PLT (LLP0003856-LGN) .
The following Terms, together with our Privacy Policy , Voucher Terms and Website Use Terms apply to your access to and use of our online shop and the supply of goods ordered via our shop. By ordering goods from our online shop, you acknowledge that you have read, understood and agree to be bound by these Terms and the other documents referred to.

Product's Brand, Pictures and Trademark Logo

All KOMIC Enterprise PLT (LLP0003856-LGN) products are genuine products and under registered licensed for each product's brand. You shall not download any product's brand, pictures and trademark logo without notify us.

Buyers

You may buy goods offered online by us by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Orders

You must registered Logon members to be able to make purchases from KOMIC Logon Online Store. Once you submit an order and before making the payment, you can contact us for immediate order cancellation, if you have decided not to order the item. If you wish to cancel paid order, you have to notify KOMIC via email us at k-omic@hotmail.com to make a cancellation request. We will process the cancellation and refund the payment, less all the finance charges, applicable taxes and duties, at our discretion.

Special offers

We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.

Prices

All prices are in Malaysia Ringgit. Prices include GST unless indicated otherwise but exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice.

Notices to you

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

Excusing events

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavour to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

Entire Agreement

These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

Alterations

We may alter these Terms Conditions from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.

Payment

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We support a number of payment methods, including internet banking via Maybank, CIMB, RHB, VISA MasterCard cards, Paypal or direct bank-in/transfer via our supported banks: Maybank, CIMB, RHB and etc.

Errors

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

Vouchers Coupons

If we issue you a voucher to redeem or a coupon to get discount against the future purchase of goods, please our voucher/coupon Terms and Conditions on individual coupon/voucher.