Personal Shopping Assistant

Job Introduction

Selfridges offers an unrivalled shopping experience with products ranging from high street to high end. Whatever it is our customers are looking for, it’ll be up to you to ensure they enjoy an exceptional level of service that keeps them coming back for more.

Know The Role

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands and a thorough knowledge of products, fashion or non-fashion.

Working in Personal Shopping, supporting our consultant team you’ll share your knowledge through unique Selfridges and brand stories, advise customers on their choices, pick out products to match and instinctively know what is suitable for each individual. Using your passion for what you do, you’ll work confidently with the consultants and wider personal shopping team to deliver exceptional service and store standards. You will use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your product knowledge.

Know What We're Looking For

Your personal flair and innate sense of style will set you apart. While supporting to consult with clients on our services in Personal Shopping you’ll take real pride in delivering a personalised and professional experience. You’ll have genuine passion for service inside and out with a natural curiosity to discover and explore more about all the brands we work with in store to share with others. Bringing your personality to the service experience you will always look to genuinely connect with your customers while thinking creatively to bring their extraordinary shopping experience to life. As well as having the ability to work well as part of a team, you’ll be willing to embrace opportunities to build your impeccable sales skills in order to offer quality and reassurance to all of our customers and maintain solid awareness of everything from runway shows to the moment the item hits our shop floor.