Actions of third parties, such as server compromises, denial of service attacks and viruses.

Violations of our Acceptable Usage Policy.

User activity errors.

If we fail to meet the guarantee stated above you can claim a credit of the following value:

For servers covered by the 1,000% SLA: 10 times the prorated rental for the downtime of the affected services beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.

For other servers: The prorated rental for the downtime of the affected services, beyond the 99.9% uptime guarantee. This is capped at 100% of the monthly rental for the affected services in any one month.

SLA for Servers with Managed Support

We guarantee that our network, data center HVAC, and power will be functioning 100% of the time on any given month, with the following exceptions: