Unscramble the Blue Letters

And then I started to wonder: How did we get here? I mean, it was only like six years ago when a study reencomdmed that offering free online returns would divrecosutmers to spend more. We started seeing companies offering free online returns to drive more sales and pdvorie a better ecerxiepne. What we didn't realize is that this would lead to more items being returned as well. In the US, companies lost 351 bilolin dollars in sales in 2017 alone. Retailers are scrambling to recover their losses. They try to pclae that returned item online to be sold again, or they'll sell it to a discount partner or a liquidator. Basically, if companies cannot find a place for this item quickly and economically, its place becomes the trash.

Open Cloze

And then I started to wonder: How did we get here? I mean, it was only like six years ago when a study ___________ that offering free online returns would ______________ to spend more. We started seeing companies offering free online returns to drive more sales and _______ a better __________. What we didn't realize is that this would lead to more items being returned as well. In the US, companies lost 351 _______ dollars in sales in 2017 alone. Retailers are scrambling to recover their losses. They try to _____ that returned item online to be sold again, or they'll sell it to a discount partner or a liquidator. Basically, if companies cannot find a place for this item quickly and economically, its place becomes the trash.

Solution

billion

recommended

drive

customers

experience

provide

place

Original Text

And then I started to wonder: How did we get here? I mean, it was only like six years ago when a study recommended that offering free online returns would drive customers to spend more. We started seeing companies offering free online returns to drive more sales and provide a better experience. What we didn't realize is that this would lead to more items being returned as well. In the US, companies lost 351 billion dollars in sales in 2017 alone. Retailers are scrambling to recover their losses. They try to place that returned item online to be sold again, or they'll sell it to a discount partner or a liquidator. Basically, if companies cannot find a place for this item quickly and economically, its place becomes the trash.