Assistant Colleague Services Manager

The Assistant Manager of Colleague Services thrives on enhancing the unique experiences available to the 800 plus colleagues who work and live at the Chateau Lake Louise. He/she must be an ambassador of Fairmont values, as well as a team leader of approximately 16 Colleague Services Agents.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:

Reporting to the Colleague Services Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service

Ensure daily cleaning tasks of attendants are completed to standard (quality and timeliness)

Oversee the cleanliness for all buildings, units, laundry rooms and storage closets

The above tasks are representative and not entirely comprehensive of this role

Requirements

Qualifications:

Previous experience is an asset

Two years supervisory or management experience with a proven ability to effectively interact with senior leadership, peers and employees

Must be detail oriented, highly organized and numerically inclined Mature, enthusiastic, strong verbal and written communications skills, ability to work both in a team and independently

Able to manage constant change and challenging situations

Previous customer service experience is an asset

Computer experience with Microsoft Office Suite

Working Knowledge of Birch Street or similar purchasing system

Prior experience with fabrics and sewing is a definite asset

Possess safe work habits with an awareness of safe work procedures regarding hazardous products and chemicals

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

About Us

Discover rewarding job opportunities in Lake Louise, Alberta and fast-track your hospitality career with Fairmont Hotels & Resorts – a leader in the global hospitality industry.
Experience the incredible outdoor lifestyle available at Lake Louise, where your backyard is a dream destination for travelers from around the world! Enjoy endless outdoor recreational activities in one of the world’s most spectacular destinations.
Choose a lifestyle, not just a job! Outdoor enthusiasts from all over the world are drawn to Lake Louise, Alberta, Canada for its pristine natural environment with soaring mountain peaks, the majestic Victoria Glacier and glistening emerald lake.

Many colleagues at the Fairmont Chateau Lake Louise immerse themselves into the mountain lifestyle and enjoy regular access to countless summer and winter activities at significantly discounted rates.

FRHI HOTELS & RESORTS – A GLOBAL HOTEL LEADER

When three leading hotel brands united under the banner of FRHI Hotels & Resorts (FRHI) in 2006, a new force in the global hospitality market was born.
From the merger of Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissotel Hotels & Resorts emerged a global hotel management company that today boasts over 110 hotels in 32 countries with more than 47,000 colleagues.
The company’s distinctive portfolio of luxury and upscale hotels features celebrated icons, world-class resorts and stylish city-center hotels.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Description

Assistant Manager Colleague Services

The Assistant Manager of Colleague Services thrives on enhancing the unique experiences available to the 800 plus colleagues who work and live at the Chateau Lake Louise. He/she must be an ambassador of Fairmont values, as well as a team leader of approximately 16 Colleague Services Agents.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:

Reporting to the Colleague Services Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service

Ensure daily cleaning tasks of attendants are completed to standard (quality and timeliness)

Oversee the cleanliness for all buildings, units, laundry rooms and storage closets

The above tasks are representative and not entirely comprehensive of this role

Requirements

Qualifications:

Previous experience is an asset

Two years supervisory or management experience with a proven ability to effectively interact with senior leadership, peers and employees

Must be detail oriented, highly organized and numerically inclined Mature, enthusiastic, strong verbal and written communications skills, ability to work both in a team and independently

Able to manage constant change and challenging situations

Previous customer service experience is an asset

Computer experience with Microsoft Office Suite

Working Knowledge of Birch Street or similar purchasing system

Prior experience with fabrics and sewing is a definite asset

Possess safe work habits with an awareness of safe work procedures regarding hazardous products and chemicals

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

About Us

Discover rewarding job opportunities in Lake Louise, Alberta and fast-track your hospitality career with Fairmont Hotels & Resorts – a leader in the global hospitality industry.
Experience the incredible outdoor lifestyle available at Lake Louise, where your backyard is a dream destination for travelers from around the world! Enjoy endless outdoor recreational activities in one of the world’s most spectacular destinations.
Choose a lifestyle, not just a job! Outdoor enthusiasts from all over the world are drawn to Lake Louise, Alberta, Canada for its pristine natural environment with soaring mountain peaks, the majestic Victoria Glacier and glistening emerald lake.

Many colleagues at the Fairmont Chateau Lake Louise immerse themselves into the mountain lifestyle and enjoy regular access to countless summer and winter activities at significantly discounted rates.

FRHI HOTELS & RESORTS – A GLOBAL HOTEL LEADER

When three leading hotel brands united under the banner of FRHI Hotels & Resorts (FRHI) in 2006, a new force in the global hospitality market was born.
From the merger of Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissotel Hotels & Resorts emerged a global hotel management company that today boasts over 110 hotels in 32 countries with more than 47,000 colleagues.
The company’s distinctive portfolio of luxury and upscale hotels features celebrated icons, world-class resorts and stylish city-center hotels.