A critical role for managers is the
ability to manage conflicts between associates, with subordinates or
peers. Managers need to be able to listen empathetically, ask the
right questions, evaluate the people involved, and determine the
right level of intervention and the best approaches to resolve
conflict. Conflict is a natural part of business and of life.

The natural give and take between
people is a healthy way to create "constructive discontent" and
discover new approaches to challenges. Problems arise in the ways
that you deal with these conflicts. Using the right approaches, you
can deal with conflicts in effective ways that resolve the issues
while maintaining positive relationships.

This starts with clearly understanding
the issues and the personalities involved. In this module, you will
explore win-win strategies to manage conflict in your organization.
You will work with proven tools and methods that bring issues to the
table, discuss them with objectivity, and find common ground.