How do I get help?

Whether you need help with product access, billing, tech support, or have other questions it's all here for you in one place.

New Support Issues:

Search or browse the articles here to see if you can get the answers you need. If you still need help, submit a ticket by click New Support Ticket link on this support page.

Enter as much detail about your issue as possible--this prevents a lot of back and forth asking for more details and waiting for replies.

Our support team works 7 days per week and we try to handle all customer requests as quickly as possible. However, please allow up to 48 hours for a response, especially for more complex or technical issues. Please do not submit duplicate tickets regarding the same issue if the ticket is still open. We are working on it, otherwise we would have already replied.

Existing Support Issues:

If you are not sure if you have an open ticket already, or you want to check for status updates, click Check Ticket Status link on this support page. Please do not submit duplicate tickets regarding the same issue if the ticket is still open. We are working on it, otherwise we would have already replied.

Important Notes:

* if you have a billing or refund request do NOT file a dispute in Paypal--filing a dispute marks the purchase 'refunded' in JVZoo and will instantly cancel your access to the product. Instead, submit a ticket and we can resolve it for you.

* please ONLY use this support portal for help. We reply to all requests and this is the fastest way to get help. Do NOT send emails as our email inboxes are not monitored and you will not get a reply. We do NOT offer phone support. We have found that the most effective support process is using a support portal like this--you can find and track all of your requests and see all of our replies in one place.