Mr Rao outlined various initiatives and achievements taken up by the bank which included training of over 2.5 lakh people in customer relation, winning the Golden Peacock award, technology initiatives with IBM AND iFlex.

He said a tie-up with Rebecco, a management company from Europe, another tie up with HSBC to come up with life insurance product, enlisted services of Boston Consulting Group to take the bank to next-gen banking, were the other initiatives, he added.