Topic: I received my "Genuine" Arduino UNO R3 without any labels on the stackable pins (Read 609 times)previous topic - next topic

I ordered from Arduino Official Store and when I received my Arduino it didn't have labels on the stackble pin headers I paid a premium for this and I was very disappointed when I knew it didn't have labels like the one in the picture.

I particularly ordered the Genuine one thinking that it'd have labels on the board and the headers (I already have 2 clone Arduinos without labels in the headers), I find it more convenient for the labels to be also in the headers because I kinda get blind sighted when plugging in the jumper wires.

This just depressed me so much that I anticipated for nothing and used my hard earned cash for a supposed "premium" Arduino with labels on stackable headers ($22 from the official vs $5 from Ali)

This really sucks tbh I just ordered one just recently and thinking it would have em. Maybe they just delivered me an old stock

Anyone of you guys are on the same boat

and Sorry for cross posting, I couldn't delete the older thread and thought posting it in the Product and Services section would be more appropriate, I'm deeply sorry, I just feel so down today knowing this fact after waiting for a month for the shipment to arrive

That is really fair enough since you purchased it years ago, only recent production had labels on the pins

Quote

There are several models of the Arduino UNO board. Some of them have the labels on the header pins and others just have these labels printed on the board, but there is no difference on how they work and their functional features.

To know how to distinguish a counterfeit Arduino UNO you don't need those labels, you can take a look at the following link to see some examples and peculiarities of these ones:https://www.arduino.cc/en/Products/Counterfeit

I got this message from Arduino Store email support

This is just awful, I can't believe I bought the official product under false pretenses It's pretty much known to the community that the official boards (the latest production) have labels on the header pins. This is just unfair, and the saddest part is I can't do anything about it. I have an inferior product and I paid the same amount of money since others who ordered from the official store got their Arduinos with labels printed on the header pins. Even an official reseller at Aliexpress guaranteed me if I had ordered from them I'd have a board with labels on the header pins and on the board, why can't the Official Store do this as well?

I have two counterfeits (ATMega328P boards using Arduino logo) and these don't have labels on the header pins. While tinkering with these counterfeits, it become apparent to me that I often plug the jumper cable on the wrong header pin, because it's really not quite easy to determine what pin I am plugging the cable, I've decided to order one from the Official Store thinking that it would have labels on the header pins and to my dismay when it arrived after 1 month of waiting, there were no labels to be found.

I was very disappointed and sad by this fact I thought I paid a premium for quality control and it turns out not all boards are produced equally, some have labels printed, some don't. It's cost cutting that trades off user experience. It's really disheartening for my part as I expected that it would be one of the prime features of a Genuine board that would set it aside from counterfeits, even if not explicitly mentioned in the Counterfeit page; no other derivative or counterfeit boards have labels printed on the header pins.

All I feel now is regret, full of regret for paying $22 + $13 shipping for an inferior product.

I have two counterfeits (ATMega328P boards using Arduino logo) and these don't have labels on the header pins. While tinkering with these counterfeits, it become apparent to me that I often plug the jumper cable on the wrong header pin, because it's really not quite easy to determine what pin I am plugging the cable, I've decided to order one from the Official Store thinking that it would have labels on the header pins and to my dismay when it arrived after 1 month of waiting, there were no labels to be found.

I was very disappointed and sad by this fact I thought I paid a premium for quality control and it turns out not all boards are produced equally, some have labels printed, some don't. It's cost cutting that trades off user experience.

Having the label on the header pins themselves is more convenient, when plugging jumper cables it is easier to determine what pin you're plugging into because the labels are perpendicular to the header pin.

Yeah - these are definitely a custom made part (labels on stackable pin headers) especially for the Arduino Uno Rev 3 - probably also part of the way to act as an identifier of an actual Arduino, vs a clone or counterfeit (mostly the latter) being sold as "the real thing". So - you're likely not going to be able to purchase them yourself.

Besides using a label - I can think of another way to make these - it wouldn't be cheap or easy, but it would be much cheaper than going to a manufacturer to have 10K of them custom made

Basically they cut loses that traded off user convenience. Printing on polyethylene / nylon is not easy.

If the manufacturing DID have QA, it would have the labels printed on them, it seems like they didn't because some batches are sent to customers without any printed labels in other words they sent me an unfinished product. The board they sent me skipped the entire printing process on the header pins. This is why my Arduino is inferior among others, it did not go through the same fabrication and manufacturing like other Arduinos did.

If you look carefully at the right side of that picture you can just barely see it says "arduino.org". My guess is if you look at your board you will see it says "arduino.cc". I don't believe the .cc boards have ever had the printed headers. For example, if you look at the picture on the Adafruit website:https://www.adafruit.com/product/50they are not printed and Adafruit is the manufacturer for the Uno in the US.

The picture of the Uno on the Arduino Store page:does not show printed headers. Maybe this was changed since you complained but it's strange that your embedded image is from reichelt.de rather than arduino.cc.

If the product listing you purchased showed the printed headers and you received non-printed headers then you have reason to complain and request a return. If the picture didn't show the printed headers then you got exactly what was advertised.

If you look carefully at the right side of that picture you can just barely see it says "arduino.org". My guess is if you look at your board you will see it says "arduino.cc". I don't believe the .cc boards have ever had the printed headers. For example, if you look at the picture on the Adafruit website:https://www.adafruit.com/product/50they are not printed and Adafruit is the manufacturer for the Uno in the US.

The picture of the Uno on the Arduino Store page:does not show printed headers. Maybe this was changed since you complained but it's strange that your embedded image is from reichelt.de rather than arduino.cc.

If the product listing you purchased showed the printed headers and you received non-printed headers then you have reason to complain and request a return. If the picture didn't show the printed headers then you got exactly what was advertised.

This is to answer your argument, the store page of the UNO R3 is simply outdated, now if we go by your argument that what I should get is the product shown in the images then therefore I must return the board they sent me since the color of the PCB of my board is TEAL and not BLUE (like the one in the store page), now if you examine the boards store.arduino.cc sells, the UNO R3 Long Pins product photos has labels printed on the headers and the PCB's color is Teal.

And also to back my claim that not all boards sold by the Official Store are not made equal, the Customer service also sent me this email:

If the image shown on the product listing page matches the product you receive how can you possibly consider that outdated?

Exactly! The product images didn't show what I was suppose to receive, you said I'll be receiving EXACTLY what is posted, then how come my PCB's color is TEAL and not BLUE as what is shown in the product page? Since I didn't receive the Blue PCB Arduino but the TEAL one, then I have all the right to open a dispute?

The arduino.cc homepage depicts an Arduino with labels on the header pins with Teal PCB, when I clicked on that link it directed me to store.Arduino.cc UNO R3 Product Page and THAT PAGE is exactly where I ordered the board, this is clearly a case of deceptive advertising.

Thank you for sharing such a tip and document, I'll be attaching those to my counterfeit Arduinos.

But for the genuine one that I paid $22 for and promised QA, I would not settle for less and not shelf out another sum of cash just to buy ink and a quality gum paper for my Arduino, the Arduino store should resolve this issue by refunding or sending me a new product that is finished and had a proper QA.

And I looked up the involvement of the Official Arduino store and this forum, it seem almost to be nonexistent. At least this thread should serve as a warning to everyone who buys from the Arduino store and expected labels on pins.

Looks like I'll be processing a dispute with store support and/or Paypal.