What is e-SignLive?

e-SignLive is the most popular Silanis product used by large and small banks, government agencies, insurers and other organizations. This company processes more than one billion documents every year. e-SignLive’s client base includes five well-known banks, eight popular insurance carriers, the US Army, and the Joint Chiefs of Staff.

Overview of e-SignLive Benefits

With more than one billion documents processed annually, e-SignLive is the most widely used e-signature solution in the world. Here are five ways this app stands out from the competition:

1. The Best Legal Protection

e-SignLive produces the most complete, secure and accessible audit trails of any electronic signature solution. That’s why e-SignLive is trusted by the world’s largest and smallest bankers, insurers and government agencies, including some of the most security-conscious organizations like Wells Fargo, U.S. Army and the Joint Chiefs of Staff. For example, e-SignLive helped a leading auto insurance company deflect over one million customer disputes that may otherwise have ended up in court.

2. Best-in-Class Cloud Security

e-SignLive is the first and only e-signature solution provider to successfully complete the prestigious SOC 2 security attestation. This gives its customers the peace of mind that the e-signature service is secure and protected against unauthorized access at all times thanks to the strict controls.

3. Extensive White-label Branding Options

e-SignLive understands the importance of ensuring signers have a seamless journey through the entire digital transaction. That’s why customers are allowed to white-label eSignLive so that their clients never see any branding other than their own. This provides an uninterrupted transition between e-SignLive’s customer-branded application and the e-sign transaction. In doing so, signers never realize they are leaving e-SignLive customers’ website or portal to e-sign documents. A seamless, fully branded transaction reinforces the signer’s trust in e-SignLive customers’ brand, and results in higher adoption rates.

4. Flexible Deployment Options

e-SignLive makes it easy to get started with e-signing and then scale to meet changing requirements. For example, organizations can choose the deployment method they prefer – on-premises or in the cloud – without compromising on security or functionality. e-SignLive can also be hosted in the US, Canada, Australia, the UK, Germany, Japan, Singapore and Brazil to fulfill in-country data residency requirements and ensure minimal data latency. e-SignLive offers more global cloud locations than any other e-signature provider in the market.

5. Great Customer Experience

And lastly, e-SignLive is keen about providing the best customer experience. The solution’s customers are not just a number. That’s e-SignLive has the highest customer satisfaction rating and NPS of any e-signature vendor in the G2 Crowd Grid for E-Signature, the only e-signature provider to receive the Novarica RAVE Award with 94% customer satisfaction, and several other awards that demonstrate the vendor’s dedication, customer focus and fanatical service.

Enables you to prove the exact process that was used to capture people’s signatures in documents

Reduces the time and cost of gathering evidence and demonstrating your legal and regulatory compliance

Millions of legal disputes deflected and kept out of court

Overview of e-SignLive Features

Electronic signatures

Advanced workflows

Basic and advanced authentication

Click-to-sign

Digital signatures

Easy integration

Embedded audit trails

E-notary

Fully customizable branding

Mobile signature capture

Multiple document format support

On-premise and SaaS options

Open API

Process evidence

Scripted signature

Shared secrets

SMS text passcodes

Third-party verification services

What Problems Will e-SignLive Solve?

Scenario 1: Flexibility in an e-signature solution is critical. Most organizations have hundreds, if not thousands of business processes that can be automated or digitized. The e-signature solution therefore needs to be able to address requirements for a multitude of use cases and applications. e-SignLive can be delivered publicly or privately on the cloud (virtually anywhere in the world), as well as on-premises behind a company’s firewall. e-SignLive’s unified e-signature platform gives customers the flexibility to choose how and where organizations want to deploy the service.

Scenario 2: Organizations want the ability to deliver highly personalized digital experiences that put their brand front and center, but without losing customer trust or adoption. With e-SignLive, customers can completely white-label the e-sign process by adding their logo and customizing the email content and sender domain to reflect their brand. This enables them to retain full control over the look and feel of their web application. This creates a fully branded transaction that reinforces customer trust and ensures they achieve the highest possible adoption rates.

Scenario 3: Organizations want to be able to ensure the transaction is defendable in court and can be used to prove compliance to external auditors. To support organizations with this task, e-SignLive captures and can replay the exact web pages that were presented to each signer during the signing ceremony. This is referred to as the active audit trail and includes all of the authentication pages that are performed through e-SignLive, the consent and disclosure forms that are presented for acceptance, along with any document that is signed.

It's essential to note that almost no app in the Accounting Software category is a perfect solution that can meet all the requirements of different business types, sizes and industries. It may be a good idea to read a few e-SignLive reviews first as some software might excel exclusively in a very narrow set of applications or be prepared with a really specific type of industry in mind. Others might operate with an idea of being simple and intuitive and therefore lack advanced functionalities desired by more experienced users. You can also find solutions that cater to a wide group of users and offer a rich feature set, however that usually comes at a more significant cost of such a service. Ensure you're aware of your requirements so that you buy a software that provides all the elements you look for.

How Much Does e-SignLive Cost?

e-SignLive Pricing
Plans:

e-SignLive offers two plans:

Professional Plan: $20 per user / per month

For sender-initiated processes

Unlimited documents

Enterprise Plan: pricing by quote

For system-generated processes

Call for pricing

Price based on volume

Complete and customizable

User Satisfaction

We realize that when you make a decision to buy Accounting Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and e-SignLive reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with e-SignLive. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

What integrations are available for e-SignLive?

In general, e-SignLive can integrate with any web portal, 3rd party application, or home-grown/legacy system. These integrations are done using the app’s open API and fully supported SDKs to meet the customer-specific workflows, configurations and requirements.

e-SignLive also offers pre-built connectors for third party applications that allow you to initiate and manage transactions directly from applications like Salesforce, Microsoft SharePoint, Microsoft Dynamics CRM, Office 365 and Box. Visit the apps and connectors page on the product website for a full list of third party integrations with e-SignLive.

User reviews

User reviews in total: 10

7

3

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Average Rating:

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The most favorable review

May

3 months ago

Pros: The speed of the exchange of documents really pleases our clients of real estate, as they like how the document is just one click away for them. After they finish signing up the document, it comes back to us while one copy stays with the clients. Being a broker, I have opted for Faltour in my office as it is the only program with the e-sign technology which is in accordance with the Canadian privacy act and with it I can be sure that the information of my clients is duly protected.

Cons: No program is perfect and there is always something to be improved. There must be a video tutorial that helps the users like me in understanding how to use this program. Me and some of my agents had to play around with this program to know how to use it to the fullest because there isn’t much information in the how to use section. Calling the customer support is also just a little help as they just manage to tell us what we ask and not the whole plan. To learn all that we could, we called for an office meeting where everyone explained their bit of knowledge about this program and that is how we learned using it.

The least favorable review

Lucy

3 months ago

Pros: The SDK documentation was quite good and easy and the samples provided with it were quite simple and detailed. The documents were not very much complex and allowed an easy follow up. It was easy to follow the instructions of the SDK as it also contains a number of functionalities for which it has been greatly designed.

Cons: The prospects of the communication and support prospects were not established in an adequate manner. For the importance to be understood there was a need of increase in the orders, many a times. After getting engaged with the problems, the support team provided good resolutions and responded by setting expectations for the delivery of required changes. For the SDK, it would be good if the packages are reissued for signatures or notifications can be sent so that the confirmation of the content can be done efficiently. Although it is a good feature that a signature requires a unique email address, but this feature can be considered for revision in the future.

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