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Two of our four accounts got the deluxe gifts this morning. They were opened before I cam here to see if there was an issue (though I was looking for info about people not getting their boxes before I called Ganz).

Just a bit ago I logged on for the PoTM wShop coupon and saw another deluxe gift in my dock. I then checked the other three accounts and all four got the glasses (plus a token and a wShop item)...

My daughter is crying foul play LOL! She only got one box (Sept.) and I got the August duplicate and Sept. I have to say I agree with her. They really should send out duplicates to everyone.

Why?? I don't agree with that at all. We are just lucky they didn't leave us with the August ones and distribute the September ones to those who hadn't gotten their boxes, yet
It is an as is site and they do reserve the right to change the distribution at any time. I think they were being INCREDIBLY generous in giving us ALL a gift. I was lucky enough, that in my one account that got the duplicate, to get an additional airplane ticket. TWICE the fun

Call them Explain to them that the programming for the August Deluxe box created havoc for the replacement. The system saw that a Deluxe box was already there and it never gave you a replacement, just left that old one in there. When you opened it, it was the Ringmaster's jacket again and you would like the New September issue. Tell them you will open up the boxes on your other account as well so that the interference isn't there.
1-866-WEB-KINZ

I opened my account box this morning to find the August box. I wouldn't let me little boy open his, very disappointed...now I log in and see that I have recieved another box, the Sept one, and he now has 2 boxxes in hid dock! A happy boy he will be!

Aw, Darn it! I was hanging onto my Deluxe box until I read that things were fixed.

I saw here that people were reporting getting their glasses, so I went ahead and opened mine... only to get that Ringmaster Jacket again!

Rats. How is GANZ going to fix this error this time?

You should still get your real Sept one - one of my kids ended up with 3 boxes - original Aug one (unopened from then), new Aug one and Sept one - if your Sept box is still missing tomorrow give them a call.

Around 1:30 I contacted Customer Services via the Help section about getting the Ringmaster's Blazer instead of the Hypnotic Glasses. This is the reply I got...

---------------------------------
Hello,

You have inquired about a glitch you have discovered while visiting Webkinz World.

We are aware of the problem and our technical team is working on correcting the issue as soon as possible. Since Webkinz World is continuously upgrading and updating the site, we cannot give you an exact timetable as to when this issue will be resolved. However, rest assured we are looking into the problem and are in the process of rectifying the situation.

We apologize for any inconvenience.

Thank you,

Webkinz Customer Support.

---------------------------------

So hopefully us who got Ringmaster's Blazer will get the Hypnotic Glasses, some how, soon.

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