BSNL Chennai Telephones has implemented a three tier
consumer grievance redressal mechanism comprising of call centres for various
services, nodal officers and appellate authority at area and circle levels.
This system is in conformance with and compliant to Telecom Consumers
Protection and Regulation of Grievances Regulation 2007(3 of 2007). As a
first step, the consumer may contact our Call Center on tollfree Help line
numbers given below. In case, the consumer is not satisfied with the
redressal of the grievance or complaint not attended within the time limit at
call center level he may approach the concerned Nodal Officer. If the
consumer is not satisfied with the redressal of the grievance by the nodal
officer or not redressed within the time limit, such consumer may, in writing
make an appeal to the appellate authority in the prescribed format.

BSNL Customer care people are fuckingat chrmoepet branch without taking phone calls. when tried to contact to address a complaint. What a hell....I kept trying more than 30 mts...no whores picking the phone...usless monks...I tried all the numbers provided....they are paid by the govtwastefully.

BSNL,chennai,is the most corrupted one and the concerned dept.for sale of modem is selling the routers for Rs.2,200/-instead of the advertised price of Rs.1,500/-. Only Rs.1,500/- goes to the Govt.a/c and the remaining to the staff'spockets.What is this? Moreover,BSNL is charging Rs.110/- p.m for the rented modem instead of Rs.40/-. They haveearned more than Rs.6,500/- in 6 years as a revenue from the modem rented to me.This is atrocious and the higherauthorities do not bother about the customers'care.All the customer carecentres are for name sake. BSNL is looting thecustomers.All representations even to the concerned Tele.com.minister,go futile.The worst public undertaking BSNLshould be revamped to check any malpractice and corruption.Will the Govt.do?