Shopping FAQs

Shipping

Yes. Our parcels are sent by courier who do require the parcel to be sign for. If you will not be available to accept and sign for the delivery, you can leave delivery instructions at the checkout stages. For example, you may request that your parcel is left with a neighbour, or left behind a gate. Our couriers will leave the parcel in a place if they feel that it is safe enough to do so.

Alternatively, in the UK the courier will attempt the delivery three times before you will need to collect the parcel from your nearest depot.

For international deliveries, our courier will attempt delivery once. If they are unable to deliver the parcel, you will be left a calling card so that you can call our courier to rearrange the delivery for a convenient time.

For delivery to the United States, any customs duties are included in the shipping cost. Once you have placed you order with us there will be no extra charges that you will have to pay before you receive your order.

Customs duties are not included in our international shipping costs. We try to make our shipping costs as competitive as possible, but you may be charged your country’s import duties when your parcel reaches customs. As custom duties are out of our control, we are unable to confirm the financial limits that exempt you from being charged. We are also unfortunately unable to advise what these custom duties may be as these are governed locally and not charged by Amara.

For all international orders we do not charge UK VAT however please do be aware that territorial pricing is applicable with international orders and their recommended retail prices can vary dependent upon the delivery country.

For deliveries outside of the UK we use DHL, DPD and Aramex as our couriers. All couriers may use local postal services and couriers once the parcel has arrived in the correct country for delivery eg. DHL will transfer to USPS for deliveries in the United States.

Yes. You will be able to track your delivery with our couriers once your parcel has been dispatched from our warehouse. You will receive a confirmation email when your parcel has left our warehouse, and this will include your tracking number so that you are able to follow the progress of your parcel.

The cost of delivery varies from country to country. For the UK the cost of delivery depends on the delivery option that you select and your order total. Please see the information below for the delivery cost to the country of your choice.

For delivery in the UK:

Standard delivery takes 3-5 working days at a cost of £4.00 (for orders under £70.00) or FREE (for orders above £70.00).

Next Working Day if ordered before 15:00 at a cost of £6.00

Nominated Day (excludes Saturday and Sunday deliveries) at a cost of £6.00

Saturday / Sunday delivery at a cost of £10.00

Click and Collect £4.00

For delivery to the US:

Standard delivery takes 2-3 working days at a cost of $15.00 (for orders under $150) or FREE (for orders above $150).

For delivery to Australia:

Standard delivery takes 3-4 working days at a cost of $40.00 (for orders under $200) or FREE (for orders above $200).

For delivery to the United Arab Emirates:

Standard delivery to the UAE takes 2-3 working days at a cost of AED100 (for orders under AED1,500) or FREE (for orders above AED1,500).

Yes. We can ship many products outside of the UK. Some products and brands do have delivery restrictions, which will appear on our webpage as “unfortunately this items in unavailable from your location” if this shows on a particular item then we are able to ship this product to you. Some items are also subject to a delivery quotation due to the delivery location however you will be directed to the required page to submit your request at the checkout stage should this be applicable.

Yes. If you are placing an order as a gift for a friend (in the UK or overseas), or would like your order delivered to a work address then you may request to have a separate delivery address to your billing address. You may enter the delivery address at the first stage of the checkout procedure. In order to do this you will need to pay by credit/debit card so that you can enter your billing address separately when you enter your payment details. If you choose to pay by PayPal you will need to register the delivery address to your PayPal account as part of PayPal own security restrictions.

Ordering

If an item is out of stock, we will clearly show on the product page if this can be ordered and also when we are expecting further stocks to reach us. All of our stock levels are live and please note that products are not reserved until your order has been confirmed.

Orders cannot be amended or cancelled online however our customer services team are available 6 days per week via phone, live-chat or email so please do contact us with any requests and we will endeavour to ensure that these are processed for you wherever possible.

We accept payment from all major credit and debit cards, Apple Pay and PayPal. If you pay via our Customer Services team, you will also be able to request payment via BACs. Goods paid for via BACs will only be dispatched once the funds have cleared.

Yes; at Amara it is our policy to make your shopping experience as quick and easy as possible. We do not require registration but should you wish to do so at the end of the checkout process you may. We do not retain any payment details and we only keep your delivery information.

Yes. At Amara we offer a luxury gift wrapping service. If your items are suitable for this service they can be wrapped in a luxurious black crocodile textured paper; each parcel is then tied with an embossed cream satin ribbon and you will have the option to select this service at the checkout stage and include your own personalised message.

Returns

Refunds will normally be credited to your original method of payment unless your refund is being processed outside of our 30 days returns period. Most payment providers will fully process the refund within 5 working days.

Whilst we do not currently have an exchange policy in place, we do have a 30 days money back guarantee to allow you to return any unsuitable items to us for a full refund and a new order can then be placed online or with our dedicated customer services team.

If you wish to return any items to us, you can log into your account to create a returns reference or alternatively you can contact our customer services team and they will process this for you. All items, must be returned to us in an un-used, releasable condition in both their product and outer packaging. You can view our full returns policy

Account

You can create a wishlist by logging into your Amara account and selecting “My Wishlists” From here you will just need to click “create a new wishlist” and you can then personalise the name of your list and begin adding your desired products to the list immediately. You can easily add items to your list via the product pages on our website too.

Our dedicated team can update your email address for you, please contact the customer services team for this to be processed. Please send an email from your existing account detailing your new email address or alternatively an email can be sent from your new account detailing your billing information that is linked to your Amara account so that we can verify this for security reasons.

If you have forgotten your password that is linked to your Amara account, you can simply go to the log in page and select “forgotten password” From here, you will be asked to enter your email address that is linked to your account and you will receive an email containing a link to re-set your password.

General

We have three forms of contacting our customer services department. You may call us by telephoning 0800 587 7645 (UK customers) or (+44) 1376 321110 (International customers).

You may use our instant messaging service and you can chat online with a member of our customer services team by selecting the option in the bottom right hand corner of your screen when on the Amara website.

Yes, we sell gift cards so that you can take the stress out of shopping for the perfect gift. Leave the choice up to the recipient with this fashionable treat delivered in our luxury signature packaging or by a virtual voucher delivered directly into your recipient's inbox. You can buy a gift card directly by selecting the following link - https://www.amara.com/giftcards

Yes we have seasonal promotions and sales throughout the year, with our biggest sale in January. Be the first to hear of any special offers or promotional weekends by signing up to our newsletter, or by following us on Twitter, Instagram or Facebook.

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