Director of Customer SuccessSpredfast

THIS JOB HAS EXPIRED

The Director of Customer Success manages our team of Social Support Specialists, the frontline of interaction for customers of Spredfast. The Customer Success team is responsible for building trust and facilitating high quality usage of the Spredfast platform through their 1:1 support and maintenance of scalable resources such as the Knowledge Base. The Director is responsible for recruiting new team members, establishing processes, building reusable domain content, and establishing teams goals. The Director is additionally responsible for managing relationships with partners who help the Customer Success team scale to meet the needs of Spredfast's rapidly growing user base. Working directly with customers on a daily basis, the Director has the most up to date knowledge of opportunities to improve the customer experience and thus is an invaluable resource for many different departments within the company.

The ideal Director of Customer Success is an experienced support leader who has demonstrated ability to manage and mentor their teams through periods of rapid growth. The ideal Director candidate is also adept at helping large and small organizations learn how to adopt new technologies and processes. Our Director must not only be able to interact with specific customers and help them achieve success, but also be able to define the processes, systems and measurements that make it possible for the team to deliver outstanding service in a repeatable fashion.

About this position:
1.Performance will be measured by the annual percentage of client renewals
2.The Director will understand and internally advocate the customer's viewpoint to our product, marketing, sales and executive teams
3.The Director will demonstrate success with building relationships and deep understanding of our customers' use cases in order to be effective in #1 and #2

Job Requirements:
--Bachelors degree
--8+ years work experience minimum, preferably at least 2 years with a SaaS support team
--Knowledge of social media platforms, services, and best practices
--Passion for connecting with customers
--Demonstrated team building and management skills
--Excellent communication and problem solving skills. Ability to make decisions in a dynamic, fast-paced environment
--Highly organized and detail oriented
--Innate intellectual curiosity about marketing, social media, our product, our partners, and our competitors

Spredfast is the smartest social software platform to connect businesses with the people they care about. We work with 800 of the biggest companies in the world. We're the smartest way for companies to manage social. In fact, every major social network - Twitter, Facebook, LinkedIn, Tumblr, and Pinterest - trusts us to manage their social accounts. Shipping Product Investors:Austin VenturesAll Jobs:at Spredfast

Spredfast is a social software company and platform, headquartered in Austin, Texas with offices in New York City, London, Madison, Wisconsin, and Sydney, that seeks to connect every company in the world with the people that they care about the most. Spredfast's "Smart Social" software enables companies to manage, integrate, and amplify social content across any digital touch point. With global reach, Spredfast customers have managed more than one billion social connections across 84 countries. Today, Spredfast helps more than fifty percent of Interbrand's 2015 World's Best Brands to create first-class social experiences.