Lousy PLDT DSL Service

I thought I would never have to blog about PLDT and their myDSL service but it seems to be inevitable now.

I used to subscribe to GreenDot for my broadband connection last year. For Php 2,500 a month (plus 10% VAT), you get 256Kbps downstream and 128Kbps upstream connection. After my one-year subscription lapsed, I was courted by some PLDT DSL service reseller to switch providers.

The catch — higher speeds of up to 387Kbps, lower monthly fees (Php1,995) and freebies (LexMark printer). The laws of economics tell me to switch and I did, despite feedback from users about the lack (or absence) of technical support and the reliability of service.

For over 6 months now, I have been enjoying PLDT’s generous bandwidth (now up to 512Kbps for Plan 1995). And for what do I owe this? Incessant connection problems and lousy customer (read: billing) service. For weeks now, everytime I try to dial up (PPPoE), it takes about 200+ re-dials (and often, much more) to be connected. Usually happens during the evening right when I get home. It’s not a problem in the morning though. The dynamic IPs on their node could be overcrowded already. (I noticed that my new IP now starts at 58.x.x.x instead of the old 203.x.x.x.)

I signed up for PLDT myDSL last January and up to this month, I only got one billing statement and one disconnection notice. You ask why? Because the rest never came. Didn’t even touch the nice and comfy doormat of my apartment. I have already called them up several times about this and confirmed my billing address (which has been correct since the day I signed up) to no avail.

For months, I blindly send payments via BPIExpressOnline for PLDT not knowing how much more I owe them. And since they never gave me my billing statements since February, I don’t know when my bill is due and for how much.

So why did I blog about it just now? I got home tonight to find out my phone is disconnected; no internet either. I’m posting this entry at a crammy net cafe across the street. No wonder PLDT DSL’s forum has been closed indefinitely.

It’s not just PLDT DSL that is the problem. Even PLDT Vibe got the same problems – “technical support and the reliability of service.”

“200+ re-dials”, yeah mine I was dialling for two hours while talking to their tech support in the other phone before I got connected.

The tech support will advise you with SOP solutions, from configuration to driver updates. If unsuccesful, they would tell you the problem could be an isolated case.

Sheez!

First, in terms of configuration, I haven’t changed anything at all. I have a fine 1-dial-attempt connection from the time we had PLDT vibe up til summer. From that time forward, something was going crazy. Everytime the username and password are being verified, the connection would return an error. Second, if their trunkline is really full, then it would have returned a busy signal instead. Third, I have no problems with outdated driver. Everything from my OS to application and system software are updated. Fourth, it was not isolated. I am from Iloilo, my friend is from Novaliches, we got the same problem, given the same set of instructions and problems, but still has the problem.

The problem is (aren’t I am tired of “problems ;)” ) that instead of acknowledging the problem is on their end and that they are doing something about it (but I guess they don’t), they are pointing fingers to their clients, who unknowingly to them very well know that got no problem on their end.

Lack of tech support and reliability is big savings for the company and big money from the executives.

Yuga, sorry about your woes with PLDT! I have been with PLDTDSL for a year now and really have no problems with their connections apart from sometimes, the connections is slower than usual. However, in terms of dialing through my PPOE, I never experienced that problem since I have configured my router to automatically connect with the PPOE…

I’m sure you guys have tried calling their “customer service” hotline, and what happens? you wait for a few minutes and you get dropped just like that! you don’t even get to speak with anyone as the line is always busy and everyone is always busy.. bs.

I called them up this morning asking when my service be re-activated and they said it will take two more days.

I explained that this issue has originated from their end and they should do something to fix it. They suggested I use my office address but when they realize it’s at another city, they said they’re charging me for it. They’re charging me for their incompetence? Darn!

It’s good you’re blogging about it, Yuga. Pretty soon, Google queries for PLDT DSL will come up with PTB as #1, and people will be turned off with what seems to be lousy technical and customer service on PLDT’s part.

CARLO yULO

I encountered far worse. PlDt billed me for nonexistent service. Because of poor service for the past 3 months, I advised pldt that i will no longer subscribe to their mydsl.

Unfortunately, my line got temporarily disconnected because of a prior unpaid bill but when my next bill arrived, I am still being billed for mydsl for the incoming month. I thought all the while that they will correct this so i let it pass my sight for a couple of times. On the 3rd month. I got billed some P 25,000++ for the 4 months ++ worth of services which obviuosly i didnt get to use.

I am trying to pay for my telephone bill less mysdsl yet they wouldnt allow me. they told me to pay for the entire bill instead. ano ako hilo!
why would i pay for something that i did not use!

I had no choice but to give up on my old line. Its because of my subscription with MyDsl that got me into this mess! I am using dial up now with 45Kbps. I know its slow pero walang sakit ng ulo . FYI lng po.

Val

i’ve been using pldt DSL since December 2002 and have found very little problem with it. one time my NOKIA modem got busted and they replaced it a day after i made the complain. however i kinda want to comment on the relatively high price they charge considering i can only use it on one PC and that the bandwidth isn’t consistent, sometimes i feel like i’m just a 112…other times, 700++. I’m already supposedly at the 700++ kbps but rarely do i get that speed. On the average, it’s only about 500++…

i’d like to know other options, preferrably with a better offer as to the number of PCs and the bandwidth…and one more thing, their WEB Based EMAIL SUCKS big time.

VAL

Benjie

No problem at all except for its customer service that is actually a busy tone service..They would keep you on waiting until thay give you a message that no customer representative is available..

Grow up PLDT…you reaped lots of money and a simpe call center or support center is non existent..Do you know that customer support is more important than your goddamn DSL service because your DSL always has a problem..

No DSL until now. It’s been almost 2 weeks already. Is it possible to get a rebate for this? I resorted to dial-up and I’m not very used to it.

Fleeb

Update: My record of two hours connecting to PLDT Vibe was broken. As of this writing, I was able to finally establish a connection after SIX (6) hours of dialling.

Yes, the very problem would be the support. PLDT is rich, yet they can’t provide support that can cater to the number of incoming support requests. Operations research eh?

Fleeb

Oh, I remembered something. A friend who took up BA-MIS had this thesis for PLDT – a system that organizes tech support data and allows searching for solutions from it’s offline database given a problem or an error number. He told me that the office he proposed his thesis to would have been the only office of all PLDT that will have such system (I did not know how it turned out). Meaning, this confirms that PLDT has indeed unreliable tech support – especially when this officer from this office really wanted to have that system.

Edward

Yup you guys said it couldn’t agree more their service really sucks but got no problem connecting though I use a router to automatically connect me to their services, I guess you should too.
if you can’t use 171 since you go home late try 172375, but to tell you honestly, you will wait for a very very long long time to be entertained by a no good technical support team(Don’t know if they are educated on technical aspect or not) they seems to be robotic on their answers to inquiries, and franckly they are no help at all (just a waste of your time)

Include me to the customers who thinks that their service sucks or may be in just some part because if I still remember it right, none of the computer shops that I know in quezon city encounter any problem with MyDSL or with PLDT in particular.

fatales

no $%*!! dsl! pldt has the worst service ever,i’ve been calling the customer support and all they say is theyr working on it. its been 2 weeks and still no response watsover. can i get a rebate for this?

polding

I also have that sad experience with MyDSL. Just got connected last week and thought of having fast and reliable DSL service from our beloved PLDT. Can’t connect during peak hours (6-10) when you are at home and wanting to surf the net. What I get is “No connection”. Called PLDT Hotline and get the same response. Still getting the same bad service.

Its not only PLDT,Globe Innove DSL is just as bad,constant disconnection and tech support hotline always busy too.I subscribe to 356dsl at Bacoor CAVITE P1000 a month but when the bill came,it has an extra charge of P313 for foreign currency adjustment as well.Is this usual?

irate

pldt is really lousy! aside from their lousy service their new low DSL plans has GREED stamped all over it. they come up with different flavors of DSL plans which at first glance seems to be a good investment. on the contrary dont be surprised if turns out to be a bad one. its as if this company is not yet content with raking in millions! its really hard to find good service nowadays..haay

i am a mydsl subscriber rin and upto now i’ve been complaining about the dsl service and the billing. from day 1 of my subscription, the constant disconnection and the tiring re-connection i had to do blew my patience. grabe po talaga. i have reported them to the pldt hotline number (out of luck lang that i did get through) and sent numerous e-mails. i told them na i am not ammenable to what they are billing kasi po naman from sept (installation) upto 1st week of nov, 7pm to 9pm lang ako connected ng stable. minsan pa nadidisconnect at those times. and to think they want me to pay 4,400 a month for such a lousy service. now, disconnected na ang phoneline ko. malamang dsl na kasunod. i am from laguna. i think subscribers should do a massive complaint addressed to the president or ceo o baka wala ring mangyari??? good that i found your blog, at least i know na sila talaga ang may problem kasi binabaligtad nila ang troubleshooting report nila saying that the modem got defective in my premises whereas never naman po ako ininform ng technician na modem ang prob and they never did change the modem i am using. it works, ang server po ng pldt ang problema.

its december 12 2005, pretty much im very late for this discussion.. anyway, with regards to the dsl service, im pretty much satisfied (i have two professional residential plans with them, one with my business, and one with home) the thing that i hate mostly about them is their customer service.. these customer service rep talks to you like as if they own PLDT, they tell you things you wanna hear and dont do anything about it.. i mean, i work as a customer service rep too but i am waaaaaaaay far from the way they treat their customer.. just imagine, what kind of a company who portray themselves a philippines giant if they cant even afford a self recording machine to protect themselves and their customers from infringement and from irrate customer service.. as what i am seeing with them, you can call them like everyday and threaten them that theres a bomb on their building and they wont even know where the call is coming from.. same thing if their customer service rep gives false information to their customers and the customers have nothing to hold against them.. just wait till i get my hands on those answering machines with auto recordings, i am gonna call them like hell until someone gives in and ill bring it to court and im gonna rake in some pretty good settlement money.. that will fund the website im planning, http://www.fuckpldt.com, fansite for pldt subscribers..

michael

iv been a pldt dsl subscriber for over 2 years now… ever since i got a wireless router for the house, i haven’t experienced any problem trying to connect. maybe you guys should just get a wireless router? no need to login, makes it a LOT easier

one thing though about pldt, theyr customer service sucks…unbelievable. their router just broke one day and it took them two weeks to replace.

i just got my plan 999 connected on wednesday…it took them 3 days to send a tech to my house and have the dsl modem connected…the tech didn’t know shhii*** and i had to guide him through the networking setup..and he even told me the same lines “single pc lang ito eh”…so i was happy..my dsl is up and working…after 2 hours of surfing and downloading…i had to call their tech support because i got booted off and unable to connect at all…it’s been 4 days now that my dsl isn’t working..it’s been giving me error messages *error 678*…and now im getting messages on my LAN that says “limited or no connectivity”…i’ve been bugging and calling their tech support everyday..i would say at least 4 times a day..and all they say is disconnect the modem..blah blah…they’re like robots telling u the same thing over and over again! i myself used to be a network tech back in the states..and i know it wouldn’t take days to have a system up and running….and the thing that i hate about their dum dum dumb tech supports is that it takes so long for them to answer my calls..and why can’t they just transfer me to their level 2 tech supports or senior helpdesk support engrs…now i’m thinking about cancelling their pldt dsl service due to unstable connection and unreliable customer service..but i’m wondering if they would still charge me 3000 pesos for unfinished contract…hmmmm..fishy because there shouldn’t be a “breech of contract” since i didn’t sign any agreement or somethin’ like that… f*ck pldt!

im a pldt mydsl subrscriber for almost 2 years now. my plan 2500 evolved from 256kbps to 768kbps… and mostly, almost weekly, i get to call 171(before) or 172375(now) hotline… same problem with most u guys, sucking dsl service… everytime i go test my dsl speed in pldtplay, i only get around 50% of my total should-be speed… sucks.. and when its fixed after 3 days or more of waiting for the busy on-site techs, after and hour or more, the problem is back again. there was one time when my dsl was down for 3 weeks, almost a month, but they never gave a rebate… i was about to give up dis lousy service wen for the last time, i started complaining to the senior tech in my local pldtmydsl office…

and heres the good part of my story..
not to brag about it, but after coming back almost every week in my house, that tech guy just kinda gave up wid my problem and handed me a T1-like user account… another account… for almost half a year now, im enjoying 1.3-2.3 Mbps ADSL pldt connection… never slowed down like hell ever since… some lucky days, i even reach 3 Mbps… a Naruto episode in 15 minutes.. hehehe… just got lucky i guess… =) good luck wid ur connection guys…

and to answer JohnPhilip’s question, YES, even though ur a dsl subscriber, you still have to dial to connect to the server. errr, to generalize and simplify things, pldt mydsl personal plan uses dynamic ip addressing, meaning, you dont have a permanent ip address, you have to dial to pldt’s dhcp server in order to get one and have an internet connection.. i hope i cleared that out…

nice blog btw…

cai

im a plan 1995 subscriber since april up to the present time.. and up to now i still dont have the lexmark printer they said in their promos. and my connection speed, whenever i check pldtplay.com, is not even half of what im supposed to get. pldt dsl sucks! sometimes, at the middle of my download, i would be disconnected and there would be no connection for hours. my parents money is wasted! can we just have a downgrade if possible?!?!?

pldt browdband internet is pretty good enough actually.. you just have to make sure that your computer does not have a trojan virus, adware, spyware and worms because they are the reason of the slow internet connection speed and connect disconnect syndrome of your dsl service.. what sucks about pldt is their customer service, not the dsl itself, believe me..

you can sure them actually, do you have a copy of your contract where it says you have a free printer..? by the time they realized that they owe you something and you have a written evidence, they’ll be faster than 4’oclock (see how colloquial filipinos are..?) to give it to you..

cutie

umm…..good thing i found this blog coz we were really planning to apply for pldt myDSL…are there any other companies that provides good internet connection??

CS

I just applied for the P999 DSL service 5 days ago. They promised that we would have internet after 24 hours but up to now we still do not have internet connection. Their tech support sucks. Altho people at 173 were more friendly than those at 171. Do you know that at some call centers they just leave the phone line hanging so that it would look in the logs that they are receiving calls and “talking” to customers but are actually just sitting and doing nothing. And, if ever you get lucky in reaching an agent/supervisor at 171, he/she will just forward you to some other person. This was my experience with Cleo Camat of PLDT customer service 171. She even tried explaining something about the system automatically creating an internet account for you. But if an automatic system takes at least 3 days to process, I think there is something wrong with that system. Anyone have comments on the DSL package of Globelines?

earl

Im still considering of applying for the 999/month promo of PLDT mydsl.. (I tried applying for Globelines Broadband but apparently, there’s no DSL connection here in manila)

Anyway, i live in Quezon City, around 2-3 kilometers away from their central office in Espana. Is it possible that my connection will be somehow “better” compared to subscribers outside manila?

zer0type

in my opinion.. the nearer the better..

data travels u know…

CS

I submitted a cancellation letter to PLDT makati office and it was accepted favorably. I think this was due to the fact that they were able to give the DSL service as promised on the appointed time. I find it funny that the makati office also found it difficult to contact their own customer representatives and they themselves were forwarded to different numbers.

Regarding Globelines, I have a friend in Pasig who has a DSL Globelines connection and he was connected within 24 hours without any significant problems. I guess due to the subscriber base of Globelines being much smaller than PLDT, that might contribute to the connection going smoothly. It was Glonelines who released the DSL package first at P999 and I think that PLDT just advertised heavily against it. I may be wrong tho. But for now, I strongly advise against applying for the P999 package of PLDT myDSL.

CS

Regarding their technical support, it does not look like technical support. They only try to service you when you are about to cancel the service. For me it seems like an attempt to prove that it is the client’s fault so that you would pay 3x the installation fee. I think that over the phone it was mentioned that upon the service being provided there is a contract to pay for the service for at least 2 years. But if the service is not provided please fight for your rights and say that it is PLDT who breached your contract because they were unable to provide the service as promised. It is very illogical for you to pay for nothing and then expect them to charge you even more upon “disconnecting” a non-existing service.

pufftatay

i got my dsl connected on dec 21, and now it’s the 29th…and this thing never work … i was never really satisfied with their customer service so i decided to call them this morning to cancel the service..and fyi, if you just got your plan 999 and within the 30 day period…you can cancel the service and the 3000Php termination fee shall be waived, and you won’t be charge for the days that your dsl connection did not work…and all you gotta do is call them and ask them what are the process in terminating your account…but before anything else, ask them how they can compensate you for the days that your connection was down..and they will offer you rebates or money back for those days you didn’t have the service.. good luck! i might wanna try destiny …i heard a lot of good comments about it…

oh my… i am subscribed for 1mbps… my currrent downstream is 700-800… okay that is tolerable…. but i need to upload files… cant even send emails with attachment coz to PLDT DSL’s upstream is too slow at 5kbps….

i dunno what wrong… they shoul’d check the zyxel model they provided….

na troubleshoot ko na…. i have 1 mac and 2 pc… lahat ganon with or without router…

3 days for me is 30k php…. i can pay 10k php para lang maibalik yung to PLDT DSL …..

i am very disappointed….

aryl

stumbled on this blog while looking for info on pldt mydsl. you just saved me from the very costly mistake of subscribing! thanks!

Same here with me, since January 3,2006 I’ve been experiencing this problem. So disappointed also!!!!

Jayson

I guess we’re all on the same boat. I’ve been out of DSL service since Jan. 3 also! this is the 5TH time this has happened to me.

Every time this Error 678 comes up, it takes 2-3 days for them to fix it. That is if I go through the trouble of calling their support line for like an hour before someone picks up.

If I call in the middle of the night, after being on hold for about an hour or so, the phone line just goes dead. no one even answers.

Where do you guys live? I live here in Sto. Domingo area in Quezon City. maybe it’s an area problem.

James

Its been 3 days and still stuck on 8kb upload. Download is fine but upload sucks. Am in one of the most affluent neigborhood here by pasig/qc and yet despite contacting support…oops what support!!! They have not remedied the problem. The things is they will try to blame it on the user and not admit issues. I am glad I found this site. I am not a newbie yet they treat you as such. Even my house in America has a T-1 and my datacenter there on a BGP-4 with MCI, ATT and Global Crossing, XO, and Level 3 (a spinoff of warren buffet) which houses over 400 servers.
Im glad my offices here are on globelines. As for this house I am switching to zpdee and backup dsl with globelines….Yes, PLDT is good at 2 things.
That is: good advertising and billing. Other than that, their customer service and support is a joke or full of dimwhits. I’ll give them some due credit…Yes, they may have it fixed in 1 to 3 weeks and YES, no proration…

bim

one of my telephone lines dead for a month now. 173 repair sooooooooooo bad! pldt should change their recording to ” we are champions in offering poor service.” now even my dsl connection affected because phone connection still out of order.

Rene

my pldt dsl cant access all sites and i’m paying P2,500. If i downgrade to plan 999, i will have to pay P5000? I had my line disconnected and shifted to globe broadband. Since then i have not encountered any problem with globe, though the speed is only 300+ as contrasted to my previous pldt 700+. I think it was a wise decision to shift to globe.

James

Its been now 1 week and still no response to my PLDT dsl issues (see my previous post).
Is this what they call service. Maybe they have forgotten that they are in business because of their customers. As with any business, your customers are the bloodline of any business….money (other than VC funds).

On Friday I ordered Zpdee’s service. Just today, Sunday, its connected and online. That is why I call customer service. Let alone, PLDT took 3 weeks to install the DSL, while Zpdee took 2 days (on a sunday too).
I appplaud Zpdee. It’s cheaper too. With 1mb and static IP’s, it comes to P3400. This same speed and IP’s with PLDT is about P8000 since its only offered as a Biz Package.

Now, I pay less, have real dependable service, along with customer care 24×7!!!
With broadband slowly being prevanlent and accessible in the Phillipines, I would not be surprised if Zpdee and others threatens PLDT’s dominance in the market.

Im damn glad my offices are with globelines.
Since I have Sky at the office, I will order Zpdee as backup there.

Its not even about the money, its about service purchasd and service rendered along with customer care!!!

Shiori

OMG. I am experiencing the same ‘download-works -but-uploading-is-crap’ problem and I’ve tried almost everything but to no avail. It’s just really frustrating because I can’t do anything about it. Is it really a problem with PLDT itself?

black

just read this blog. WOW I am surprized! I was looking for info regarding PLDTs DSL service and this is what I get from my search engine! HIT #1. Anyways, the Bayantel and Zipedee lines are all occupied. I am in the QC area and its already locked down. No other providers here in our area thats free except PLDT.

also had problems with pldt plan 999, i had problem connecting, since they installed the dsl (Dec 29) until now i haven’t used it and nobody visited our house to check it

Edurink

I signed up for PLDT DSL Dec 19. Got installed Jan 3. The system operated for a few days only. Most sites I try to visit say “The page cannot be displayed”. I tried to make adjustments in the computer, no success. Contacted the help desk several times by email. Response was pretty much the same. “We apologize for the inconvenience. Our engineers are working on the problem.” Meantime, I can’t use the system. That means I will be paying a bill for nothing. It seems it is going to be like that for a long long time. I am thinking of terminating the account. Has anyone done this before? How did it go.

pufftatay

pldt sucks! i cancelled my account after two weeks of no service…i got it installed on december 21st and i cancelled it on jan 4, they made me write a waiver letter for pre-termination fee and return the modem to their business center..basically, i just told them that i’m not really happy with their service due to incompetent customer service reps and support.. and the funny thing about it was when i got home, a telemarketer from pldt called up offering dsl services again..but what surprised me was that when i found out that the first 30 days should be free according to the telemarketer in which pldt csr does not tell you when you apply or call in to place an order…so now i’m saying hello to “mydestiny” since zpdee and globelines is not available in my area yet.

pufftatay

TO EDURINK: in your recent post, i suggest that you call them up and tell them that you’re cancelling the service, they also offer rebates for the days that your connection was down… (they don’t really tell you that unless you ask them to give you rebates) and you might wanna ask them why would you pay the first month if a telemarketer tells you they offer the first month for free.. i’m sure before you cancel the service, they will make you write a letter to them explaining why..because that is what exactly they made me do when i cancelled my account from them… or try calling 171 and ask for Malou Lineses (assistant supervisor) and refuse to speak to the CSRs but Malou..and explain to her your situation. goodluck!

pufftatay

if it’s my computer that causing dsl not to work correctly then how come it’s doing the same thing on my other machine?

if all of your machines are connected thru a router or a hub, then its a virus thing.. try connecting your lan connection directly to one pc (the newly reformated, the better), if it works, mark it up as okay, then add another pc, and so on.. eventually, youll end up with one or two pc that once connected to the hub, your dsl will start malfunctioning.. try re-formatting one..

pufftatay

well, i don’t really think it’s my machines, and i don’t agree with your theory. Also, i do not have a router and not only that, these service linemen carries their own laptop when they’re in the field to figure out if it’s the customer’s machine or their own adsl lines that is causing the problem… when i had pldt i couldn’t have a router installed because the modem/router will only work in bridge mode and not route mode… anyway, it doesn’t really matter now since i cancelled my DS HELL account with them. I’m now happy with mydestiny cable, no down connections and excellent customer service/tech supports.

uhm is anybody also experience the same thing as i am? it all happened 2 days ago, that night i tried to connect to pldt dsl, the modem connects but when i try logging on, it gets stuck on the “verifying username and password” part, i tried it for so many times but to no avail. so i just waited until the next day, i tried logging on that night but the connections was choppy, once i get connected, suddenly i would get disconnected, then connected then disconnected and so on… this went on so i just waiting again for the next day. so earlier this morning i tried connecting again, same shit…

i said that and you said you dont believe in my theory.. i said that i dont make theoretical fact, and now you are saying that i just made a fact.. you dnt believe in my theory but you think that what i said is true.. interesting..

anyway, you’ve already switched to other carriers so no point arguing..

pldtdead

I already made a decision… To cancel the PLDT-DSL Plan 999 Subscription, after almost a month of agony from December 19, 2005 up to this date. The Customer Service Representatives are like robot, they say the same response. I’m just curious why the biggest telecommunication firm in the country cannot provide direct technical support to DSL subscriber unlike PLDT-Vibe or Infocom. Is there really something to hide? BTW, I enjoyed the almost three months of DSL connectivity prior to the problem that started 19 of December 2005. If I were to ask to give feedbacks regarding PLDT DSL, what I can say is to look for another DSL provider. Right now, I’m going to SM, inquire if Globe broadband is available in my area and if it is available, Goodbye PLDT-DSL, Goodbye PLDT Landline and lastly, I am going to SIM swap my Smart SIM card. PLDT really sucks.

you clearly made your point, that i am not a reliable source.. but hey i warned you, i said if you dnt wanna believe me, then dont..

plug na lang ako..

ehemm..

gaya ba kita na tamad magtype ng url, laging wrong spelling at saksakan ng tambak na favorites..? well this is your lucky day buddy, http://www.HomePageKoTo.com on its Beta version is now online.. This site is a good homepage if you have an internet shop and you’d like to provide your customer easy access to most common site without typing the url, thus saving them time.. it’ll also benefits regular customers because they can now bring their favorites folder full of website links with them anywhere they go.. http://www.homepagekoto.com, make it yours..

edurink

Can anyone tell me what is the Service Name (no.)of PLDT DSL. I lost mine so I could not connect. This is found in the dialog box than comes up when clicking on the PLDT DSL icon. Thank you, thank you, anyone who can help me. I’ve been trying to reach RBG support but no answer.

Hurrah, i received my bill from PLDT earlier and i have a rebate of P1400, equivalent of a 2 weeks DSL interruption.. its only been disconnected for a day but they ddnt call for 2 weeks to close the Support Ticket..

jeni

I’m looking for a broadband provider.. I’m actually choosin between globe, mydestiny, and pldtdsl(wireless)… I guess by reading your reviews, the dsl is out, though i’d also like to know if the performance of the pldt dslwireless same as the performance and service of the regular dsl? Well, if both suck, then what do you think is better.. the globe or the mydestiny… need your help…

Its shocking to read about the DSL service in this country. Philippines has been rated as having a strong IT infrastructure compared to countries like e.g. India… but it doesnt seem to be true.

I live in Eastwood City, Libis, and so far I have not even been able to locate a DSL provider that can make an installation here. Do anybody have any knowledge/suggestions of an Internet provider covering Eastwood City.

first, where exactly in eastwood libis do you live..? there is a squatter side (which makes sense why no telco would like to give you a connection) or in the village (where f*cking rich people live which makes no sense at all on why telcos cant give you an installation)..

either way you can opt for a wireless dsl, and regarding the service of pldt, its good actually, their customer service is the one that sucks..

angry_subscriber

PLDT really sucks. I just had my PLDT MyDSL connected this January but after two weeks, I encountered “Page cannot be displayed” problem. I sure I did’nt changed any settings and I did everything their tech support told me to do. It’s kinda strange that I can login into their network and actually see the connection icon in my system tray displaying the connection speed but still “page cannot be displayed”. It’s almost weeks now and still nobody went to our house. Can anybody help me troubleshoot my connection? Thanks.

Ed

I think after reading all these nightmares about PLDT DSL, I think I will hold on to dial-up for a while until a really efficient DSL service comes along. Do you recommend Bayantel???

gmail

Great site and info. I am looking for the best provider for a business LAN. Minimum of 1M
You all mentioned Zpdee, and Globelines. Are these the most reliable? Any others? And how much are they?

Was searching for user forums prior to deciding on a broadband subscription and whabam! This is a very useful site with real (mostly traumatized) users. Its forums like these that make me thank fellow users out there.

At work I have been using PLDT DSL since forever and wasnt really aware of the problems (maybe its the package we subscribe to, or our efficient system administrator or the ever helpful secretary to call customer service/tech support) but NOW PLDT DSL for my residence is now a no no.

1. I will actually relay this to Butch Jimenez, VP of PLDT who happens to be a friend. And I will try to relay this to manny pangilinan who sits in one of the foundations Im involved in. Im sure they have heard about this (hello MVP just today ikaw na naman ang Manager of the Year for the gazillionth time) and maybe one more feedback will piss them off enough for heads to roll. Maybe then this can be a better world then.

2. In the absence of PLDT MY DSL, what are now my alternatives for my house. Globelines and Bayantel is out since my building only has PLDT infrastructure (hmmm bakit kaya). What about the cable internet providers like ZPDEE and MYDESTINY? Any good alternatives.

PLDT talaga naman. For all the awards you blatantly advertise (best managed company, best this, most outstanding that), you sure do suck where it counts most: Customer Satisfaction

Alun

I signed up for myDSL “Professional” in 2005. At first it seemed excellent, compared with my previous dial-up experience. I was using the service mainly at night, and it wasn’t until I started trying to use it during the day that I experienced its true abysmal nature. Many calls to customer services produced a couple of visits – and the apparent fixing of the problems – which reappeared very quickly. Put simply, during the day the DSL service drops every few minutes, comes back for a few minutes, and then drops again. My cynical nature tells me that they are diverting bandwidth to their corporate customers during the day – but I may be giving PLDT too much credit. I now believe it’s simply a service which is either poorly maintained, or vastly oversold – so they are giving us time division slots ! Whatever. It’s a waste of money for me – I work in UK and want to contact my family in Manila every day, but generally only get a few minutes on Skype before it crashes. It’s not my UK broadband – that has never dropped. When I return I will check out other providers. Any suggestions ??

amoris.adamo

I think you are correct they are giving us time division slots. I am having problems almost a month now and been calling 172 (dsl repair) almost everyday! and they keep on telling me to turn off the modem, restart the computer, delete cookies and do this and do that! sometimes I tell the operator, excuse me dont bother reading to me the manual on your computer, I did everything whats on it 🙂 can you just TELL ME WHAT THE HECK IS GOING AND FIX IT! thank you 🙂

Cris

15 years ago, I had problems like these with PLDT connection. From a simple task of connecting lines to follow up service to no avail most of its employees. IT age has come, the inefficient and unprofessional of the servicemen did not make any single of difference from 15 years ago. PLDT’s lousyness, inefficient reflect the whole System inside our country from a daily basis and yet hoping one day managements like these make a real change to fast, efficient and honest commitments with Filipinos, the customers.

irate rin

John, Sta. Rosa, Laguna ang location ko.

And fyi, hanggang ngayon po (it’s been 5 months) I have been very dissappointed and angry with pldt mydsl. They would like me to pay for their unbelievably lousy dsl connection. I decided to have the connection terminated and I won’t pay them a cent for pre-termination. They promised unlimited access but for 5 months I have patiently waited for them to fix everything. I recently received an email saying that ayusin na nila finally ung connection if and only if I pay them!!! I wonder why di nila inayos before ung connection when I have asked them to do so?Who would be ammenable to paying for a service that you can’t use most of the time? I have complained incessantly and monitored the connection which would always post request time outs for hours and hours…I am sick and tired of PLDT MYDSL. Good luck na lang sa iba. You are one of those few who are lucky if you get a good connection from PLDT MYDSL.

Been with PLDT for 3 years. Don’t get me wrong, I’m certainly NOT a satisfied customer. Fact is, if there was a viable alternative out there, I’d drop my PLDT subscription like a hot balut.

Thing is, what are the alternatives? Cable? They can’t even provide me with a decent and reliable video signal, how much more with broadband? Their technicians are ill equipped to do any decent job at it. They constantly have to remove rouge connections with no law (or is it desire?)to prosecute those that did it. Unfortunately, those illegal connections are back up the instant the sun goes down. I watch sometimes till 3am and my cable disconnects for a few minutes. I wish they would at least make sure their cabling is decent before attempting to reconnect illegally.

Globe? Which means I have to terminate my PLDT landline and switch to Globelines. Are they really better than PLDT? You see, the mere fact that they offer rebates for disconnected minutes doesn’t really put me at ease. Now, if they could offer like “no fee for the whole day for any disconnection”, that I could swallow. Their rebate offer doesn’t even scratch my losses for a second of disconnection. Once I get disconnected, my uploads have to start all over again.

So until my frustration gets to a point where I’ll risk jumping out of the frying pan and into the fire, my economics tell me to just be contented on cursing PLDT for their unreliable service.

Those that can’t browse even when connected, open an MSDos window by going to START>RUN then type command, press ENTER then type ipconfig /all

there is your 2 DNS that you need to add to your TCP/IP. you should be good to go.

Last but not least… PLDT MyDSL, YOU SUCK!

ces_here

i applied for pldt dsl service (plan 999) last december and it was only installed sometime march. at first i wasnt encountering any problems. but 2 weeks have passed and i noticed difficulty in getting access to friendster.com (only website i couldnt access). i tried using different search engines but to no avail. i called up pldt’s customers service and all im getting from them is that at their end, the service is ok. i told them to get someone to check the service at my house instead of at their office, so they can pinpoint right away whats stopping my f****** computer from opening my friendster account. i never changed the settings so i guess something’s wrong with their system. it would be better if the CS personnel they’re putting upfront are knowledgeable about computers & its set-up bec. im tired of hearing their apologies. i need some answers, not just “im sorry mam”s.

greenlantern

Grabe talaga!

I’ve been calling 172 every 2 days for about a month already since the “link” light on the modem is always dead. Meaning…there is no link all the time. As usual, they tell me to remove or unplug everything para ma refresh daw but of course nothing happens. I think this pldt dsl is becoming a scam and people should file something against the company already. Imagine, there are so many that pay for the services but nothing is given to the subscribers. Pldt is making tons of money without any output. In short, subscribers are paying for nothing at all and this could be the greatest money-earning scam they have. They give you a modem but there is no connection! I should have gotten globe and I was very happy with destiny but I had to switch to a location that does not cater to destiny.

The one thing that I have found about PLDT service is it is consistently a LACK OF SERVICE. I have been enduring (as all others do) poor service from PLDT for the last 2 to 3 years. I recently refused to use PLDT DSL simply (even it is less expensive)because they are such a lousy basic service provider.

It is unfortunate that the premier tele-communications company in the country is incapable of successfully completing even a simple and basic tele-communication service such as a phone call to the PLDT service department.

My home phone line has been down for a week, I have sat on hold in my office for hours. Nobody ever answers there customer service hotlines at 173. I today have reverted to the security in my village to stop a PLTD service vehicle at the gate and seek assistance.

LOUSY does not adequately describe this inferior service from PLDT a premier Blue Chip company.

I just got connected via pldt plan 999. And my download speed have a max rate of only 22kbps. What happened to the vaunted 100-385kbps they keep telling me? 22kbps! damn! i even envy the ones who are complaining about their 60kbps! i even reformatted my pc. still the same problems. So its not spyware. wtf! does anyone else have the same problem as i? i was going to get a mydestiny but they have no service at my area. so does bayantel.

eric_d

my sister-in-law had this PLDT MYDSL service since september 2005 and just like you guys here we too had same prolems…. it started in November ’05 where we can’t go to any sites other than yahoo.com that is if we get lucky. called many. many, many. many, many. many times for help but no go. they gave all kinds of BS alibis until we got tired of calling and decided to just go to the nearest internet cafe and do our browsing there. what amazes me the most is that after all of the phone calls/emails we’ve made not to mention the “LONG HOLD” they don’t seemed to understand STILL what was going on… for instance, i would call an hour ago and the next hour I’d call back again just to see if all we’ve talked about is being recorded to their system, unfortunately it wasn’t… they’ll ask again and again and again what was the problems like they don’t know what the F–K is going on. I don’t know if they’re just playing stupid or are really stupid. we’ve been paying php1000 per month for nothing. I hope someone out there do something about this craziness… file a lawsuit or something!! whatever!!! how about we pray that someone sends a hitman in the Philippines and assassinate whoever that runs this F—–G company.

sa mga home users ba ang lagi may downtime? been using pldt sa office for 3 years. there was this one time na 3 consecutive days kaming disconnected because of server problem daw.. and yes talked to several people at parang sirang plaka ako cos i have to explain over and over again what’s the problem. di ako napipika sa disconnection kasi kung talagang technical eh ok fine.. pero nakaka-gigil na paulit ulit mong i-explain at parang lumalabas pa eh sa end namin may problema. off ko daw yong modem, restart ko daw pc which i already did before calling them, re-install (haller!).. at kung ano-ano pa na ewan. nakakapika oo at sana lang kung may problem talaga at their end eh advise their customer service people para ma-explain ng maayos sa mga subscribers.

but all in all, i say they deliver.

(hehe dami ata mag-o-object sa last comment ko)

eric_d

kaya di umasenso ang pilipinas dahil sa mga super palpak na pamamalakad ng mga SUPER CORRUPT na companies like PLDT. I say you guys go to HELL…. we’ve been paying them P1000 bucks for the service they couldn’t even provide!!! It would have been fine to pay such amount of money if the service is good.

I thought someone here said that PLDT is one of the biggest advertisers to one of the biggest TV company like ABS-CBN or whatever and NOONE else can’t do anything about it????? that is really something!!! goodluck na lang….

Bandwidth tests work by sending a test file across the internet, from point A (server) to point B (desktop). Simple file size / time to send will reveal the bandwitdh.

So computer 1 receives the file from pldtpay, which, since it is in the Philippines, can be assumed to take less hops than computer 2, which is downloading a file from 2wire, which is probably much further and hence will require more hops.

The MyDSL terms of service is blind to this courier/bill mailing issues which you have mentioned.
It happened to me for months oddly after I had our gate repainted.Been busy but when i started losing mails and when i looked back, oh yeah: Silly me I broke our street number sign and never replaced em. Not saying this is the case on your end, but I fixed it and snail mails and bills are there again.

In fairness, I racked up a 20k bill for the past 2 months when i foundout my NDD disabled. and have not been disconnected.
so I payed the 4th month and i never got disconnected.

So if you owe them money, and you dont get the bill, best bet is to est. monthly bill x 1.12(VAT) and who cares about being exact.

PLDT do not count their monies anyway, and they dont charge finance charges like your cards.

PLDT DSL is still a small business to them so we need to putup with their lousy service because at the end of the day, PLDT has the most presence nationwide.

sheila

I am an owner of an internet cafe here in Paranaque. It is our first time to go into this business. I applied for pldt’s dsl business lite package, a P4000 monthly subscription plan. Since I started with pldt from March until now I get intermitent connection. There was even a time in April when I totally lost connection for 16 days, mind you, it was great to be an internet cafe with no internet connection! It badly affected my business. I did get connected, alright, but up to now, I still suffer from intermitent connection.

Whenever I have connection problems, it takes the technical guys more than a week to address this problem, despite my daily report to their customer hotline.

Now, is there a way that I can pre-terminate my contract with them without paying for the 8,000+ fine? I’m so darn dissatisfied with their service!

What other dsl connection can you guys, recommend?

juzbubie

hi! we r about to put up our internet shop here in makati. i just wanna know if pldt my dsl is still having some problems? wud u recommend globelines ba? pls , pls, need some advice! thanks a lot!

Kentut

Yes I have to agree that they do deliver, on certain times of the day. Mostly after midnight. But right now I am having problems with my connection from 6-11:30 pm. If you can put up with this, then fine get them. I hate the fact that I’ve been calling their 172365 hotline for 2 months straight now. Still no answers. Im thinking about writing a formal complaint to the office. What is more depressing is that, their on location guys reported back to the customer service that my complaint ticket is already OK. Even when they haven’t come to my place.

_lois_lane

You’re internet “service” is by far the worst of any company in any product line I have ever known. What kind of company requires you to threaten them with cutting their service off before they decide to send help to their customers house to try and fix what has to be the worlds worst internet? I thought the goal of a company was to gain customers, not do everything they possibly can to drive their customers off.

Do you really believe that I’ve got nothing better to do than call your company and waste my time listening to one of your workers give me 50 excuses as to why I don’t really need someone to come to my house to fix a problem that reoccurs over and over, then when they actually do agree to send someone, do absolutely nothing to fix the problem? In America if an internet service goes down, which rarely happens, I can call the company, they will not argue with me, and they will not try to do everything they can to avoid giving me service. Instead they will send someone to my house, and they will also give me an exact day and approximate time of arrival no greater than 4 hours. What does your company do? Your company says “yeah we’ll send someone in the next week”. In the next week?? No exact day, no hourly time, just what kind of company are you running? Is this a joke? Do you think that people will sit home for a week waiting for one of your technicians to show up? Do you know what would happen if you were an American company doing that in America? You’d be laughed at. People would actually think your company was joking, and then upon finding out you weren’t, they would get your service removed as quickly as possible..

I have calculated the total amount of internet down time over the past 365 days. Out of the past 365 days, your internet service has not worked 15 out of every 24 hours or 225 -whole- days out of the past 365. Your internet service has failed to work for approximately 62% of each day. And the time it does work, generally between the hours of 12am and 5am most of the human race SLEEPS. I have paid for your internet service in FULL for the past year. Yet what have I received in return? 2200 pesos a month for an internet service that works 38% of the time. That comes to over 17,000 pesos which I have paid your company for absolutely NOTHING. Do you think I enjoy giving my money away for free? If I wanted to give my money away for nothing, I certainly wouldn’t be giving it to some greedy corporation that doesn’t even have the capacity to take care of its current customers but continues to do everything it can to lure more people into its services.

Let me give you a little bit of advice, it doesn’t matter how many customers you get to use your service, if it sucks, which yours most definitely does, it’s only a matter of time before they leave and find a company that provides the identical service that you do, but ACTUALLY WORKS!

What would the world be like if the rest of us put in the effort that your company puts into its service and support?

Let’s see…
If I only go to work 38% of the time I am supposed to. Result I’m FIRED.
If I only pay 38% of my house rent. Result I’m HOMELESS.
If I only complete 38% of my educational requirements in college, do they just hand me a degree anyway? NO
If my house was burning down, would having the firefighters put out 38% of the fire be acceptable? NO

Starting to get the point? If 38% is unacceptable in everything else, what makes your company feel so special as to believe that 38% efficiency is acceptable for them?

claire

I was able to saw this site,, finally I found it… it’s because I think that this will help me out to release my frustrations for being so upset about the PLDT DSL, service… because of their promises that they are going to give me a good service. Thank You so much for giving me a very good head ache since you give your service to me last may 2006. Amazing that your really good in convincing people and clients to apply for the DSL plan or we think that they are really good in giving the quality kind of service, Well. they are really good in giving that service in.. SENDING BILLS ON TIME.. telling you how much you need to pay. They can be a flashing lightning in sending those notice, but in giving their responce to fixed the problems they can really compete with a snail. During my first month using the MYDSL plan,, I was so amazed of the speed and the connection its giving me…. but after sending that first Bill. Wow. I started to experienced head aches, because I always lost my dsl connection every weekend and even lost my dsl connection for 1 week… Well here comes the Bill, Do you think they deducted that from my monthly billings??? Well sad to say.. NONONONO!!!! they even keep on adding up taxes and taxes… for my present Bills. I tried to hold my temper for the lousy service they are giving me.. every month I keep on loosing my dsl connection, my fingers are so tired dialing their service center waited for minutes just trying to hold on one of their agents… asking for help and even mercy from them… This is not fair. I’m paying my Dsl bill on time, without balanced but then Why is it they keep on giving me this kind of poor service… worst from that was this last september 22, 2006. from the disconnection every weekend, now I lost my dsl connection every 2 hours… The reason???? they cannot give anything… I patiently asking from their help again… But is their somebody trying to see and fixed things for their customers??? None.. calls from the phone, saying that they cannot find problems,,, Yeah sure,, Well I ain’t gonna waste my time dialing their 172 deal and report about this if I don’t have problem, Well actually my problem is them. Probably that’s the reason why they let you signed the contract for 1 year that if your going to terminate that your going to pay for a fee… Wow,, good idea for collecting money… Well sad to say I’m not very pleased of what they are doing now… I’m not asking for your service for free. I’m Paying for your service to give it to me with quality. I hope you had the brain to think,,, about the way you send bills here on time. I hope you know how to respond on service on time too. as the way you send billings to us…

claire

Just a reminder for those who want to establish internet cafe’s, well I had a friend who owns an internet cae here in Las-PiÃ±as having the same problems as others do here in this site. keep on loosing the DSL conncetion,,,

just like them we are all tired of waiting and listening to the same music everytime we are dialing their support group. for the DSL repair. I even almost gave up of calling them and trying to kick a little on their butt to make their feet moving. to respond with all o these comments. Now i even get used of re starting my computer just to gete back my DSL conncetion every 2 hours.

BY the way just want to say Thank you for this site. I was able to burst out my anger the irst time I post my commne here to talk about the lousy conncetions I got from the PLDT..

Noysanuyok

So what else is new? PLDT’s DSL service really sucks! I recall waiting for like an hour for a technician to come through and take my complaint and finally, I just had to hung up with no one taking my call. And the billing, forget it, it is a pain in the neck talking to their call center agents. This PLDT is just bleeding all Noypits dry.

famike23

well what would you expect from PLDT, they started with PLDT phone lines which actually are causing problems to many subscribers (most I know).. branching the same company to a different type of service without getting the first service actually be of service is definitely a chaos… too bad for us we do not have any other choice… i bet most have tried their customer service numbers which actually are not customer oriented and definitely not of service. I tried everything to complain on their service same with everyone here but no improvement… perhaps its just because they’re cometing with no one.. SMART wifi?globe?aren’t they getting some of tehir service with PLDT as well?? so what do we get? PLDT caliber of service. Try talking to their agents its as if you taught inday to answer the phone in english only i bet inday will be able to deliver better.

PLDT myDSL service was installed in my home on Saturday afternoon. So far, there has been NO service disruptions. Probably because I know why people have so much trouble.

I have not surveyed the users, using PLDT myDSL service, however, I think I can presume something: Most (like 99%) of the PLDT myDSL subscribers are using MICROSOFT WINDOWS.

My computer is an Apple iBook G4. In March 2006, I had completed my migration from Microsoft dependancy. I *now* prefer to use Linux or Mac OS X to perform all of my computer-related tasks.

For many years, I lived within 5 miles from Microsoft Corporation in Redmond, Washington USA. I have reviewed all the security bulletins from Microsoft and have concluded Microsoft focuses on making EYE CANDY. It only looks good, but it is NOT secure NOR is it stable.

Users of Microsoft Windows MUST understand:
1. Windows is NOT secure… It never was and never will be.
2. The Windows’ kernel can easily be tainted by a virus REGARDLESS what Virus Scanner is used. Microsoft will NEVER open source their kernel. If they did, Windows computers will stop crashing and Microsoft will go bankrupt.
3. Once the Windows’ kernel is infected with a virus, specifically targeting the Networking components, this is what usually happens, afterwards:
3a. The viral code is instructed to disrupt the DHCP Server at the ISP, in this case, PLDT. The code, itself, is usually, 2-parts. Part of it needs to be on the Clients computer, which looks for the 2nd part on the ISP Server.
3b. The Denial of Service (DoS) attack happens… The DHCP Server is the target of the attack.
4. End result… DSL Service goes down.

In Mid-October 2006, I conducted an experiment to prove that fact. Though, I didn’t have PLDT myDSL service at that time, I was restricted to using PLDT Vibe. Here is what was used:

Here are the Results:
3 out of 4: Computer Locked Up
7 out of 9: Internet Died (Still Connected)
2 out of 7: Got disconnected

Using the Apple iBook G4, here are the results with PLDT Vibe:
No Lockups
1 out of 25: Internet Died (Still Connected)
Rarely got disconnected

At present, I have been connected on PLDT myDSL service for over 48 hours now. I have set up strict Firewall rules on my router and I don’t use Peer-to-Peer file transfer software.

So, from my experience, I have not seen any of the myDSL problems that others have seen. So, if you are a Windows User, here is something to consider: Is your copy of Windows 2000/XP/2003 a Legal Copy? If not, your Windows does not have the necessary security patches from Microsoft. Microsoft invented Windows Genuine Advantage (WGA) to patch ONLY legitamate copies of Microsoft Windows. — The chances a pirated copy of Windows infecting the ISP’s Server is far greater than a Legally Purchased & Registered copy of Windows.

For me, I disagree with Microsoft… Totally! I prefer Linux and Mac OS X. Microsoft’s EULA is so strict, it is better to use Linux, which is FREE, or if you have the money, Apple Mac OS X.

I using VoIP services on PLDT myDSL and had ZERO service-related issued. If it is slow, around the peak hours, it is usually caused by the Online Gaming sites or Streaming Webcams. I just wait a few hours and I get peak speeds for MY purposes.

For those of you that are wondering about me, I own the business, MirandaSoft Computer Repair Shop in Pasig City. I am available for Hire, if you have a computer-related problem, feel free to contact me. I don’t provide free services, other than what I post online.

And you’ll read… It took two (2) months for PLDT to install DSL in my home.

Slam

If PLDt cant fix their SHIT they need to shut down there company. We r paying for 24 hour service we deserve to get every penny of it. Im tired of calling this folks yet still nothing happened. PLDT U SUCK!!!

Pete

PLDT DSL sucks, and their customer service sucks even worse. We’ve had their 1999 plan for many many months now, and it’s gotten worse and worse. We’ve had technicians out to our house in Las Pinas a dozend times or more, and it’s all a waste of time. For months we could only connect early in the morning, and now we can’t connect at all or are being disconnected after a couple of minutes. Brand new desktop, same thing. My laptop that works flawlessly on other DSL connections, same thing. Yet PLDT keeps telling me something’s wrong with my computer. I connected fine every morning at 5 am, but at 5 pm it’s impossible, so that must be because of my computer ? BS !

Unreliable, overloaded, oversubscribed network is more like it. I’m tired of wasting 2000 Pesos every month for this shitty service. I wish there was an alternative at a bearable price.

– Back abroad typing from my 6mbit DSL for 2000 Pesos / month that hasn’t dropped in 5 years.

Wednesday, December 6, 2006
Call centers and PLDT monopoly
I have seen how easy it is to return recently purchased goods that did not meet your expectations in the States and in the UK. Just tell them you are not happy with it and they return your money, no fuss. Not in the Philippines. Before the call center phenomenon, you can demand to talk to the manager and sometimes get some results. But with the advent of call centers, you can piss blood and scream yourself to death–they have trained these 24/7 bots to take any crap with grace. In the end, nothing is done and you end up the complete loser. PLDT’s DSL service is an absolute lemon. You get well drilled answering service agents responding and assuring you something will be done, you follow up and nothing is done, you follow up again, ad infinitum. Then you scream. Action is only taken after I email my frustration to one of the company officers. Another instance when I could not connect to the service –they got wiser and gave me a busy signal all through the night. Monopoly runs thick in PLDT’s lifeblood. So tell me, where can I go? Is there a broadband service that is better? Is PLDT actually preventing competition from creating better broadband service????

gud pm to all but not for me. i hate pldt dsl service because we are paying for a 1mb connection but we are only getting about 370+ kbps. initially, for about a month, we are enjoying near 1mb connection but suddenly the rate dropped to 370k+. what happened? i’d like to think that pldt is stealing our money in your face!!!! sorry for the exclamtion point ppl but i can’t help it. and also, we did not receive the free stuff their ads are waving if you are to avail their services. its not surprising pldt and smart have so much income. yeah, they are like MAFIA or Gangsters, they give offers and option you cannot resist. it’s the mobs way. my god i think i already watched too much godfather. this December, i’ll sponsor a basketball team. i’ll name the team PLDT Stealers as a tribute to their money making……scam.

Rav

it really sucks! include those STUPID service hotline operators! They act as if they know everything! lolz

tikimusic

To Mirandasoft, here’s one solution:

Use Maxthon with IE7, Zonealarm, and the antivirus program that came with your motherboard, with antispyware like Spywareblaster, Spybot, and Ad-Aware, and you will have fewer problems with spyware and viruses. All of these programs are free.

Disconnected

I guess I’m one of those who have PLDT DSL problems. I usually ger intermitent connection. The replaced my Zyxel modem with a CRAPPY bridge type modem that cannot be connected to a broadband router.

They fill their call center with a bunch of stupid people being paid just to answer the phone without really resolving problems most of the time.

I think they only assign 1 tech guy for every 1000 subscriber. No wonder the service is crappy.

I hope some companies out there will offer a better price and service.

What really gets me is that PLDT says DSL is fast 512kbs is the dial up of 2007 most countries even poor countries started broadband at 1Mbs and are now running at 8 to 10Mbsthey say they are catching up but its not true on dial up the Philippines was 17 times slower than the rest of the world now with DSL its 19 times slower the rest of the world is moving faster and no investment is being made.
The worst thing is there are companies that would like to come in partnership with PLDT and provided fast internet free of cost to PLDT but they PLDT are not interested.

they say my connection is 1800kbps but my inernet is so slow. but i pay exact but their service is bad. “PLDT company nlng ang kumikita at hindi n kmi” Customer Service also of PLDt did not cooperate i have many reports but still no have response from the main and they say that they will provide PLDT technician but i tooks months still no technician. we pay exact and on time pls do your job and serve a good connection. tnx

Guys, GOOD JOB for this open retaliation against PLDT DSL. Why don’t you report this to the NTC: http://www.ntc.gov.ph

Then, you can forward this report for media(tv, radio, newspaper) national and international to broadcast for prompt action. When you have proofs you won’t be scared,THEY ARE THE ONES THAT SHOULD BE SCARED.

I don’t know how they’ll react if this report reaches the madam president.

Shame on them all, the international world watches us all.

Koreans complain here of our turtle-slow internet; in Korea, they pay roughly the same amount in pesos(p1995)for a whooping 60MBPS internet. No wonder Philippines never progresses and many people emigrate.

DD

If I had only seen this blogsite earlier, i wouldnt have signed up with this FAKER dsl connection. It’s half-step better than dial-up!

I think we need information dissemination to the rest who are planning and who are probable preys of this ISP vulture. Good that you have this blog, for sure id be telling my friends about this.

There are lots of companies that would provide PLDT with fast internet free. When they first told me they could not give me DSL because no more space it took me about a hour of searching to find 4 that would give them a satellite systems that would mean they could provide 10mbs. Of cause they don’t do it for nothing they want a share of the profit but one I found this was only 5%.
I put them in contact with PLDT but they told me PLDT was not interested and infact very rude to them.
But if PLDT had agreed none of you would have lost connection because of a Earthquake in Taiwan.

We subscribe to PLDT DSL when they offering the MyDSL 1999 (cheapest back then)… when MyDSL 999 came out we wanted to switch (since my sister only uses the internet to browse korean telenovela sites) but they told us we have to pay “disconnection fees” of about 6 months worth since we are under contract. Hell, we didn’t even get a free computer or anything when we subscribed… And even with the supposed 512Kbps upstream, I can’t even VNC to our computers (I’m here in Canada) and all I get is the initial screen… I even had a Slingbox setup at home, and the speed is way too slow!!! My in-laws in batangas uses Globe DSL, and the speed is way consistent and no disconnects… only for Php 999 a month…

Yes! PLDT MYDSL Does SUCK!!!
I kept my mouth shut considering all the downtimes and other technical difficulties that PLDT was experiencing in the past. Until the Earthquake in Taiwan occured. Up until now I am still getting a speed of only 243 kbps, and i’m subscribed to Plan 999 which should give me a speed of up to 512kbps. So I went ahead and gave PLDT a call, and was amazed at how fast they sent out a technical guy over to my house only to met with information that was just BS. The “technical guy” kept telling me that “talagang ganyan talaga yung connection nyo” and “hindi naman talaga dapat lumagpas yan ng ganyan”. And even tested my speed using Globe’s speed test. It gave me a reasonable result of 370kps which convinced me at first. But when the “technical guy” left, I tried to do a speed test myself using what he used (Globe) only to realize that its highly inaccurate. Hell, it even gave me a result of 1400 kbps!!!! So I give PLDT a call complaining again, and they tell me that they say that the speed that I am getting is just normal. Frustrated and irate, I told them to visit the pldtdsl.com website to prove that 512kbps is what i’m supposed to be getting and now they go “O, sige po gagawan na po namin ng report tapos forward na po namin sa center”. And now i’m trying to cancel my service and they tell me that I have to pay a cancellation fee of up to 3 months of dsl service if ever I want to go through with it.

To me PLDT is one big SCAMMER and with regards to their call center = It’s BS!!! I’m just going to wait until my contract ends and then i’m switching to globe DSL or any other broadband companies except PLDT.

yes, this is so true, i have also applied earlier this year and up to know, even after twice everyday followup calls, i still haven’t got their service. This is very frustrating specially if your job depends on the internet. They really sucks, any better alternative you can suggest? I’m in las Pinas. Thanks

I agree with u alfred that posted last jan. 11,2007.. YUP,it damn suck!! althought i am not from manila.. my connection here in davao city was not good. The connection was not good as what we desire to get. They said Plan 999 is at range of 512kbps but when u check for it.. WTF!! halos nde nga umabot ng 384kbps eh!! I got to PLDT center and i just want to close my connection but there is a termination fee up to 4months.. X2 raw sa monthly pay ko.. Huh!! i just wait for my contract ends too. 1 year man lng din un contract so maybe i switch to Bayantel DLS.. for me its the best connection here in mindanao. X2 the speed from 10pm-10am. aabot pa ang speed ng 712kbps.. No disconnection in the long run. khit magdamagan mo pang nk-ON PC mo.. nkLOG-in ka pa din..

Newbie

Since I dont wanna change our landline #, subscribing to pldt DSL (Disconnected Suicidal Line) is like entering the Black Hole…It’s like falling into a trap…DSL only worked for 1 day and the modem wasn’t able to train anymore (DSL light off)…Tech support…They don’t damn know anything about their equipment…how to check downstream and upstream rate…I’d like to check the status of the connection…What’s the default gateway address?…and told me that they dont support networking…NO S _ _ T!!!
I found out that calling tech support is just a waste of time…All you can hear them say is “sorry”…

Miguel I am not refering to satilite to home.
I am talking about connecting the PLDT via a satilite system so there is no undersea cables.
There are many companies that would provide this free but would expect a share of the profits but as I said before this can be as low as 5%.
With the system they offer every PLDT customer could be on 10Mbs.
But PLDT are not interested in the people and the benifits it would bring to the Philippines they are only worried about holding on to every bit of the profit.

Sa ngayon wala ng ganung package, so i called up PLDT to ask for a change of package to myDSL Excite which is worth 1,995/month with a speed of up to 1.2Mbps. Kasi lugi namann ako kung 3K padin ang monthly billing tapos 768 kbps lang.

Ang sagot ng PLDT : Pwede sir pero you will have to pay 5,000 PHP for a change of package.

Hi all! I’m glad I found this website as I need a few questions answered as I’m looking to come back to the Philippines to live as we came back to England in 2003.

We are going to Live In Mia Alta Antipolo. So could anyone please tell me if I will be able to get DSL Broadband there?

Also how much would I be looking at and whats speeds you have now there?

Also (and I guess not from reading your letters) is it reliable or not?

Anyway, I hope someone here is from that area and can let me know.

Thank you 🙂

Ramon

I’ve asked my family in Las Pinas to apply for MyDSL (basic speed) so we chat better from here in the US. It’s been a month now and nothing’s been done yet. I used to work for PLDT and I couldn’t believe how far south service has come to. You can’t even get some freakin’ update on what happened to our application. All we keep hearing from 171 is that the work has already been sent to the contractors for installation and PLDT have no idea what has happened since. That was 3 weeks ago. They’ve advertised DSL service connection within 1 to 2 weeks. It’s like our application got sucked into a huge black hole and nobody in PLDT has a clue what happened to it. Yesterday we called 171 again and this time they said they were just looking for an available cable. Yeah right, that’s something new from what they’ve been telling us for the past month. I doubt though if that was the case. Again, i used to work for the freakin’ company so I know when I’m getting bull. We’re now looking for a different provider, even if it means getting rid of our PLDT land line.

grace

pldt sucks! service is sooooooo crappy, unprofessional people get to handle ur call and thatâ€™s not about it, theyâ€™ll put u on hold w/o prior notice and they donâ€™t know what theyâ€™re talking about!? duh?! Working for a dsl provider in the US will make you see how they do things here. they donâ€™t even know what customer satisfaction is. my connection always goes down and i have to call the idiotic people to report the problem even if i know that im more knowlegeable about this technical stuff. they even advertised that this particular plan can support up to 3 pcâ€™s when in fact their substandard modem can only support one bec. some stupid human being had an idea to lock the other ports on their modem. how stupid is that?! they can even be sued for false advertising, this can mislead people and they donâ€™t even give credits for downtime. very very poor service.!!!!â€¦im so disappointed! why donâ€™t their people learn the technology 1st before giving stupid answers to customersâ€™ inquiries?!!! they will be losing customers and soon they’ll have to eliminate dsl as one of their product line. if they need training i can help them kesa nman ngprepretend silang alam nila lahat when in fact it’s obvious they don’t even know what the basics are.!?! how surprising can this be?! kahit na sana konting courtesy from whoever answers their lines. hope someone from pldt can read this and do something about it ASAP!

Solidad

i read 2 page worth of comments i say you people are very angry, at PLDT. i can’t blame you. your demands are far to great that you ended up seeing nothing.

I’m neither a friend nor foe PLDT. if you read the application form, and listen to the sales rep, and ask questions you wouldn’t be surprised in the end. getting too much emotion can bring ones senses null.

i submitted my form to apply for the plan 990 w/c will give me a 384kbps connection. knowing once that service is connected, i might get a speed around 200-300Kbps. disconnections and other heart ached you guys are experiencing right now. but pls bear in mind if your connection gets disconnected for too long, you should look for other factors before blaming the company.

you may seem technical know-how, pls think again. i also have a lot of experience at my belt but computers can be surprising in the end.

The technicals are humans to the don’t have all the answers. so bear with them they are not Tech Gurus or the geek squad like from the US. and they are paid low. so don’t blame them Ok.

Windows is a buggy OS, so check first if there are things bothering the OS, or a malware entered. its not how new or old the PC is it depend on the person using it.

if you use you DSL to download from porn sites, get cracked software or open files like there is no tomorrow. chances are even with a anti-malware program running.you can still get infections.

its like using a condom, on a infected partner, the condom might protect you from some STDs but you can still get infected by other STDs.

see the picture, i bet you don’t. because you never read the comment entirely.

grace

soledad,

pc issues r out of the question here. i think that’s clear cause almost all who posted comments here know everything they have to know about their pc’s. i don’t have a problem with my pc, it’s an apple laptop and it’s brand new. furthermore i have tried to connect another pc w/c also gets disconnected everytime and pldt accepts that it has something to do with their lines (otherwise i will not be posting comment here. i know im right and i know where i stand)

even if a sales rep, tech rep or customer rep do get a low pay it does not justify poor service. you mean you only do a good job when you get paid big time? what a very wrong filipino mentality! that’s probably why progress is slow for us filipinos. what we want pldt to know is for them to improve on their service so they can keep their customers sufficient enough for the company to sustain jobs for their employees. i think this is how to look at the better picture. we customers want to get the best service bec. we value every peso that comes out of our pocket. we want someone to help in case we need assistance and im not saying that they need to solve the problem right there and then. if you haven’t heard it’s called EMPATHY w/c can give us an assurance that somehow someone is doing something about my connectivity problem.

for any technical support rep they should be equipped with proper training so as to give sensible answers to simple questions that customers ask like default gateway, incoming and outgoing email servers, why ports are locked on their modem and why the modem’s gui can’t be pulled up even if you surf into the modem (probably u can’t understand, maybe this is a bit technical for you).

you might want to research further before posting any comment, and also try to check on your grammar.

Solidad

I’m sorry if my grammar kills, you. English is not my forte.

but low pay does have a factor in this, if the worker receives its salary not proportional to its work. that worker will tend to slack off. if you receiving low pay, will you do your best if every months pay is low? its economics. not all people work for charity. they work to survive.

and don’t you dare insult my technical skills. i may not have a experience in networking yet. i have skills with regards to programming, troubleshooting, editing. but i have an idea on what you are saying. i took cisco 1 a year ago and will take cisco 2,3,4 on my next school year.

grace

then tell that to pldt! i believe this website is created primarily for us pldt mydsl customers to voice out the complaints regarding the poor service we’re getting bec. such matter has not been addressed by pldt. if you’re a pro then you’re not on the correct website.

most people work to sustain their needs and if pay is not sufficient then that’s not my problem. there r other jobs available.

the point is i wanna get the service i deserve for what im paying for. don’t you get it? probably ur an employee of that crap that’s why ur defending their name.

i don’t wanna argue with u bec. u r not pldt and u certainly do not own it so stop posting comments about my opinions. and by the way just an FYI, i’ve already completed those courses. you still have a long way to go. i feel bad for you…

Solidad

It seems Fury has consumed most people here.

im not a pro pldt nor a anti pldt. i just notice the biased opinion posted in the comments. and as a person i want to voice out my opinion regarding this.

my comments are not focused on one person only. it so happened that your the poster below me. and you reacted as if i was attacking your beliefs. i respect other opinion so respect mine.

feel bad about me. my course outline wanted me to take the cisco next sem. its not my fault i haven’t taken them. i just can’t.

business_owner

grace you work in a call center? a tech support or whatever? seems like you know much about technical stuff.

Why??? PLDT is afraid that it might be used against them. The ads are FULL OF LIES and they are threatened by cases being filed against them at the National Telecommunications Commission for unfair practices and deceptive marketing.

They even have the gall to charge pre-termination and downgrade fees when in truth they are the one who should be penalized.

they don’t care what kind of service their giving,it’s all
about the money their getting !! It’s not about how their going to compete with quality of service,against other players,it’s all about how their going to stop them! It’s the same old dirty tricks,MONOPOLY!. . . So if you want to improve the quality of telecommunications in the Philippines,let’s start helping the small players,by using their service. Let’s drop all the PLDT’s service,stop dealing with this kind of MONSTER. less headache from us, less money from them 😀

They need to be penalized by NTC, I think its about time. NTC should stop this company,the people could transfer to other provider. Sounds crazy,right?
Who got the bigger balls, PLDT, NTC or the Filipinos !

I’m not venting against PLDT’s myDSL just for the heck of it. Hell, I worked for the company for 5 years before migrating here in the US (incidentally, also worked for 4 years afterwards at a telecomms company here in the west coast, so I have a bit of an idea what a proper DSL service is). The facts speak for itself :
First week of Feb. ’07 – Applied for myDSL (basic speed) ;
Mar. 7 ’07 4 P.M. – DSL modem installed , 10:30 PM – DSL service went down. Takes one week to restore service ;
Mar. 14 ’07 – Service restored, was good for about 4-5 days. ;
Mar. 18 ’07 – DSL service deteriorates. Frequent dropped connections, observed drops for every 20 minutes good connection and takes more than 1 hr. to reconnect. This condition persists today Apr. 02 ’07.
Was told grounded inside wire, grounded network cable, nothing fixed it.
Monthly bill came, full price. Asked to disconnect DSL service, was told we’d be charged PHP 3,000 for early termination.
We have resorted to using dial-up service, at least those doesn’t get dropped.

We’re looking at that SMART wireless broadband service to replace this DSL. I figure we might just bite the bullet and pay the early disconnection fee. But, on principle alone, I think I shouldn’t even shell out a cent to PLDT for this. We’re given 2 choices: stay on with myDSL paying whatever the monthly charges are, for god knows when we can get connection ; or disconnect the service and pay PHP3,000 up front.
You guys go figure.

ako2

I dont know with you guys, but my family has been using PLDT myDSL for 7 months now and we haven’d had any problems – technical or billing. We pay about P1800 a month (inc landline)and get every cent’s worth. We have setup a wireless network which connects up to 4 computers at the same time, usually from 6AM to 130AM next morning and still get about 384 kbps bandwidth with 54 mbps network connection.

I’m not a fan or an advocate of PLDT, but i think unfair din naman kung ibato niyo sa kanila lahat ng sisi. There could be a lot of other factors, location for one. (We stay in Paranaque). Sometimes, it could even be a user problem or ignorance. Don’t expect you’d get exactly the speed promised, i.e. 512 kbps. Walang ganun…unless cguro you’re the only subscriber.

trevor

We just had our pldt line + dsl installed for about a week now. The connection is continious but it can’t seem to reach even half of the speed(8x faster than dial up) it advertised. Download speeds averages about 4-5 kB/s. DSL na ba yan?

trevor

We just had our pldt line + dsl installed for about a week now. The connection is continious but it can’t seem to reach even half of the speed(8x faster than dial up) it advertised. Download speeds averages about 4-5 kB/s. HI-VELOCITY BROADBAND na ba yan?

PLDT dsl never fails to amaze me when there is a problem.
The help line people are for sure told not to divulge the main reasons why the service is down.
Mine is down again in the Alabang area and has been for two days now since April 04th 2007 really poor service as one hour is more than anyone can put up with when they rely on constant e-mail use.
Two calls to the help desk gave me two answers, even though before I called the so called help desk I already expected the results.
The result is write down this number Sir, no clue as to what I am supposed to do with G for golf and N for Nancy and so on.
When I asked a simple question like ER, when will this service work ahain, the answer back was have a good night Sir.
Well I would have a great night if the dsl worked again, instead I am using the pre-paid dial up service thaT WAS BOUGHT FROM blast AND NOT A FREE CONNECTION MENTIONED BY DSL.
In my opinion these downtimes were planned in advance a long time back as a reason to upgrade new house area and the usual here is to do this in the holls period as they like other majors think everyone is off to Bagio for the vacation or some other place.
When I can get SKY in this area I am off from PLDT as they are a lousy service and have never been customer friendly EVER.
I hope someone from the PLDT board reads this because what you lot need is a big wake up call like more services and for sure people like me are gone for good and yes, your so called blue chip stock is not an investor option.
INVEST IN SKY CABLE EVERYONE AS I AM MOVING THERE LIKE A LOT OF OTHERS WHEN WE CAN GET IT IN THE AREA.
DSL is a joke now, BLAST pre-paid by the way is just as fast.
Bye, Bye.
Really angry as you may note from my words.

picknshop

Dear All,

I’m sooo happy to come about this forum. At least it is not too late for me to back out of PLDT. Application process is hell already and I thank you guys from proceeding any further. I got so pissed off at them that it is useless for me to go through there customer service hotline so I ended venting out my frustration through email copy-furnishing their marketing dept so as their customer service people will not just get away by editing my email. Just to share what happened, here is my email to them…
To whom it may concern,

I applied more than a month ago but I learned that a service order was only created last Mid-May. I applied via 171 and through the Megamall office and 2 weeks ago through the PLDT branch in SM City. When I followed up with the sales rep that entertained me in Megamall, I was advised that the delay in the installation was due to the contractor running out of modems but last week, I was advised that the installation hasn’t been dispatched to the contractors because for PLDT internal red tape. Much to my disappointment because of the prolonged application, it is unbelieveable to find out that instead of moving forward with the application, it seems to be working backward!

Least to say, this is not how I expect this to turn out. I have been warned not to avail of PLDT DSL due to numerous reasons but I didn’t not expect that I would be discouraged by the mere application procedure. Your customer service’s lack of initiative to provide feedback and unrelentless ego in handling my follow ups is highly unbecoming of the supposed leading telecommunications company.

I do hope that through this channel, there would be a more fruitful feedback from PLDT.

picknshop

So far Globe is not available in my area, can anybody recommend other DSL service providers aside from SMART, Sky and Bayantel?

alltimegreat

one things for sure- they are great getting customers but suck BIG TIME in their service. once you sign up with their terms and service conditions (w/c means M-O-N-E-Y) you can’t get out. it’s not only in their DSL which they have problems, Its the entire package (DSL, Dial up, phone connections, billing, tc.)

A digruntled myDSL user

ONE WORD= MONOPOLY
Once a company is a monopoly like pldt, who can expect any efficient service? MONOPOLY. They dont give a shit as long as the money keeps coming in PERIOD. AND BTW if anyone working from dsl reading this YOU STILL HAVENT SENT YOUR FREAKING TECHNICAL SERVICE FOR 5 DAYS NOW!!!..god im gonna get disconnected any second now because of this lousy connection.

I dunno…we are PLDT MyDSL subscriber it’s 2,ooo/mo. I’ve been using it for 2 mos. now and I strongly agree that It really depends on sooo many factors… that’s correct location is one of the major factor.. before we apply, we should check if our location has pldt’s covergae, ‘coz if it doesn’t cover your location there’s no use applying for one, second again that’s correct it will NEVER rech the exact speed and FYI according ot the EVERY advertisement of PLDT it’s “UP TO 384 kbps not just 384 kbps whatever” UP TO is the keyword, download speed!? HELLO!? it should vary depending on the UPLOAD SPEED of the site your downloading a file from, because before you download a file you consider looking for seeders or uploaders..

Now, now, now, I was just carried awayI guess about the PLDT Credit Adjustment or the BONUS REBATES, anyone?? we just got a Php. 31,000 credit from using PLDT VIBE, IDD, and etc from first use! I haven’t experienced any problems with my connection…and they have all the reasons.. and lastly it’s a lot faster having a DSL cable than WiFi… … ..’coz it’s direct! you don’t have to acquire signals!!!

I applied for a DSL service last March 5 and after seven weeks of repeated follow-ups thru emails, calling 171 and even visiting their office, I have not received any confirmation when they will install it. I’m definite that they can install DSL in our area here in Cainta because one of my neighbor has PLDT DSL (I even gave them the tel no of my neighber for their reference).

I hope there will be alternative broadband provider in our area in the near future so I can immediately dump PLDT.

What’s new? Even PLDT’s landline phone service sucks. We had already been disconnected, but the bills kept coming in, which reached 8K+ despite an actual debt of 3K+. Now our address has been blacklisted so that none of us can get credit cards.

That’s the management’s style. You know how Smart offers really low SMS rates but beware of the deductions that will come your way without you knowing it. Check your balances.

ive been with mydestiny for almost 3 months now and everything is just dandy!! I get 1000+ kbps speed with just their regular connection! Plus their customer support group is so much more reliable than pldt’s. they have this text hotline that you can text whenever you are having problems with your connection. within minutes someones going to call you to address your problem.
i just hope that i dont jinx my connection after posting this entry!!=p

if they charge you for disconnection slap them for breach of contract. they have not deliverd service that was promised. usually it gets their attention and they try to fix your connection. to find out your real connection rate i trust 2wire.coms meter and compare it to pldts. Change will never happen because the government is paid by this people in the millions so good luck to our God Forsaken country. DTI does not work at all. just boycott them tel them how you feel

picknshop

Just before I left the Phils for a vacation, I dropped by a Bayantel office to ask if they service my unit. Lo and behold, given my address, they were able to tell me that I can subscribe to their DSL service. Although I have to pay P1999 for the installation fee, at least they can install if 1-3 days from the time they receive my payment! Afterwhich, by April 28, the incompetent people from PLDT called me that they would wish to install the DSL already. I told them that I have decided to go with Bayantel so what PLDT does is they pass by my house to try to convince me and calls at least twice a day. I told them I will decide when I come back to the Philippines because there would be no point of me paying for a DSL service I will not be using for a month. Still, I’m leaning towards Bayantel and would initially subscribe to their Plan 899. If their service is okay (as advised by reliable sources that are tech-savvy) then that’s the only time I will upgrade the plan.

benjie49

You dont know what’s a lousy and unreliable internet service (?) until you tried Globelines!!!
i ask for a connection on feb, didnt get the service they promised, told them to disconnect it, and they did it and i keep getting NOTICES of DISCONNECTIONS, for a service its ALREADY disconnected, and BILLS for a service that I am NOT GETTING!!!!
sick of complaining and nothing happens..its past election time and still unresolved.
Globelines??? tell me another joke!!!

Cathy

Yes, their customer service sucks. I just had my dsl back after two months. I had applied for plan999 after being with a higher plan for two years. I believe PLDT’s real technical support group is not the same as those so-called technical support agents we get to talk with on their hotline. The person who checked my dsl this afternoon was obviously not working in that call center as he called up 172 on another phone while talking with me. Anyway, he was able to answer all my questions about dsl (unlike those reps) like why I still have a username and password and why others don’t. He eventually got my connection up and working even without getting to talk to anyone on that hotline.

So I wonder, where do all these customer service reps come from? Why do they act as if the customers are giving them headaches when it’s actually their company’s fault we are having problems in the first place?

Another thing. Even though I switched to a lesser plan for a lower internet speed, I don’t see any difference from the higher plan that I used to have. That’s the main reason why I chose to pay less.

Chito

My DSL has been down since Friday and today is the 4th day we are without it. I lost count already on how many times we called 172 and believe me guys, I already rotated the staff receivers in the last calls that I made. Grabe talaga. The thing is their answers are uniformed, that they already forwarded the matter to Datanet blah blah blah. I did some probing, I gave them my telephone number and email address so their datanet people could return the call or send me an update via email. But to no avail. No return calls, no email. It means only one thing, its either nobody was there in the so called Datanet to attend to our complaints or they are standing up to their bad reputation of ignoring customers complaints. I have lost revenues amounting to 4 days already and I think PLDT does not realize that customers pays rent and utility bills.

I really hate the services offered by pldt dsl. I might call them tomorrow to have my dsl disconnect. I called their office last night and ask for their hotline (pldt dsl), but when I called up the number given to me, it’s not working. They are d*mn sh*t. I am paying the exact amount but their service really s*cks.hope they will do something to upgrade their services.

PLDT is the most incompetent company I ever dealt with…its like dealing with idiots. Their costumer service is so F***ing stupid! Their company system is totaly unbelievable…it took us more than 2 mos to approved the installation and then after we paid…wala na…nobody turns up to install those bloody lines. Even if you call them up to check for the status they will answer you the same thing over and over…so stupid!

mond

here’s my story with !@#$#@!!!! pldt. They let you sign up in my case I made an upgrade to one of their “business” package ( in my opinion taga sira ng business package ) I used to have the plan 2000 personal package but I needed more bandwidth although I knew that I have had problems with them in the past I didn’t realize that it would be this worse anyways the other reason is that I don’t have a choice other broadband providers simply do not offer their services in my area. ok here’s the !@@#$#@!!! part , I have been having problems with my dsl since day one of the upgrade , I asked the “customer sales representative” if there is a fee if I downgrade to a lower plan , they said there is no fee, they said that there will only be a fee if and only if I terminate my dsl plan . so ok na ko with it since I get to try it first . but to no avail badtrip!! ngayon Im stuck they won’t let me downgrade the plan they said that I have to pay 5k for it and it sucks, plus its been almost 3 months now and I still haven’t got the free pc they offered what a bunch of liars and burglars . Does anyone know if I can sue their asses and charge them for every cent that I have lost since I used their god forsaken service. All I can say is they suck big time they not only offer unreliable service , they don’t even train their reps properly parang much better pa na prerecorded message na lang sasagot sa iyo at least ur expectations are already set na they are not worth it. I hope this gets to PLDT if not , to anyone who’s reading this , you are not alone PLDT really sucks!!

Gigi

I was considering applying online to PLDT’s myDSL but chanced upon this blog. Thanks for saving me from being another PLDT victim…

melio

thanks guys for all these info… i was just thinking of getting this plan but well with all these, i would be a fool to go with this… anyway, what would you recommend instead of pldt’s dsl service?

PLDT monopoly! people of the Philippines,magkaisa tayo! change your service,landline,cell and DSL.This is the only way para mawala ang monopoly o kaswapangan ng PLDT.If you want improvement,then don’t use there service.
Join our group “PINOY KUNSUMER”

to PLDT Hey guys, I think we can act on this together. Is there anybody in here who think can file a lawsuit against PLDT? We do have public attorney from our government, right? If we all file our complaint against PLDT from our public attorneys, they will come up with investigation. Or should does anyone know of government agency where we can file a formal complaint against this PLDT monster? I think I need to study Philippine government and politics more. Hehehe!

hey guys, I’m not sure if anybody has made a formal complaint to NTC (national telecommunications commission). Here’s the link. I could not make a formal complaint yet, because, my phone and dsl haven’t been connected since the time I paid for the said services to be installed… April 30 when I applied for this, SO was approved after 3-4 wks, paid for their service the same wk, phone line installed after 3 wks. At present, (after 2wks) wala paring dial tone, and definitely no DSL… After visiting some sites online “A COMPLAINT PETITION TO PLDT”, I decided, I should ask them to cancel their further “kawalanghiyaan”, este service pala….

I encourage others to make the complaint… Malamang, if a lawsuit will be prepared by joined efforts of directly affected business people, you’d win Millions of Peso Settlement!!!

My story is TOO LONG ! A total nightmare ,I have wireless DSL ,And they AFTER Waiting, waiting, waiting and some more Waiting they sent a bunch of Monkey’s to SCREW UP OUR ROOF on a brand new 7,000,000 Peso house .After all the bull there we got connected and it has been very bad to no connection . We went two month’s calling them EVERY 24 HOUR’S just to have them reconfig my computer ,then i had to goo to town to internet cafe to do my work and have my computer fixed. EVERY DAY for 2 MONTH’S. They told me over and over they would give me 1 month credit ( BAD ) but better then nothing. Well after four try’s to install antenea they sent some one that knew what he was doing. He found the antenea was facing the wrong direction not at the tower and the antenea was BAD. Now it work’s some times and we got this months bill ( DOUBLE ) Went to pay and complain and found out they did give us credit of 65 Peso’s ,still have three levels of my roof distroyed and will have to go to town to mail this for can’t mail with this DSL Service. Also they told me when i asked for credit on my bill that if i had service or not that the bill went on.For i had a year contract . SOME THING NEEDS TO BE DONE WITH THEM .

doobeedoobeedoo

PLDT DSL… please refrain from advertising your SERVICE if you cannot deiver one!! You have a website that does not have a customer complaint section!! I mean.. what type of company you have!! Please clean-up your act!!Don’t pay too much in advertisements that will HARM you!! live up to what it says…

I don’t how they handle their business operation process. (as their PLDT MyDSL TV Ad ” Say Please” )

I would rather SAY PLEASE DON’T TELL LIE TO YOUR CUSTOMERS.

chris

im from baguio and looking for good internet connection…im hoping to try PLDT myDSL, 5km from home..any suggestion?

ehem!

i’m from cebu. PLDT? sucks!!! almost 3 weeks my phone line still not activated and the DSL stuff still not installed. What kind of service do they have? its sucks!!!

Christopher Mercadel

aT THIS TIME i WILL TAKE ANYTHING i CAN GET WHETHER IT WORKS ALL THE TIME OR NOT.Living in Tabao Proper, Valladolid without internet service is getting to be a drag. Is there some reason that the Country has forgotten about us? Why do we have to constantly go to Internet Cafes to throw our hard earned money away when we could use out computers at home. Can someone please help us and get either landlines installed or at least satelite DSL through our CellPhones. PLEASE HELP

Macky

I feel for everyone that is having problems with their PLDT DSL system. Over the last three weeks I have gone from a very placid human being to a raging bull. (Perhaps PLDT are the main sponsors for Manila Zoo)

Anyway, from heated arguments to visits from engineers, from the small amount of crap given by the girls at 172 to the piles of bull shit that I have been fed by the engineers. “But, I am still able to smile”…. Why, because after reading these blogs there are people worse off than me.

Does this mean I will have to wait for them to fix the problem, wait for them to rebate me, wait for a miricle to be performed or should I do what many many people are doing, simply switch over to a better provider?

So who is this better provider, we hear so much about PLDT’s bad service, about globe and bayantel getting their act together, and about the future of broadband internet.

I have decided to start breeding pigeons, it should be quicker to get my mail out.

Hi, guys! Thank you for giving me all these feedbacks about PLDT DSL. I am planning to apply this month but since i have readall your comments, i won’t be considering it anymore. Just wanna know, which is better? Globe Broadband or Smart Bro? Hope you could help me decide. Thanks again and God bless!

Macky

Well, patience is a virtue… Three engineers and three new modems… I am back on line.. “Thank you PLDT” I even got a rebate on the three weeks down time..

Just one point for the bosses of PLDT..

Engineer 1. “Sir its a problem with your computer”
Me:”Well, it works fine in my office”
Engineer 1. “I changed the modem and it works. (2 Hours later, it did not)
Me: (Calling the service department”
__________________________________
Engineer 1…. Total time 3 hours
__________________________________
Engineer 2. Sir its a problem with your line,
Me: “So it works now huh”?
Engineer 2. “Well, I fixed it, but it still does not work.
Me: “So it does not work”?
Engineer 2. “It did for five minutes”
Me: “So what now”
Engineer 2. “I will send my boss over tomorrow, he will know what to do”
__________________________________
Engineer 2.. Total time 3.5 hours
__________________________________
Engineer 3. Sir, “its a problem with you modem, its not compatible to our system”. Me: “But you supplied it”
Engineer 3. Sir, “its okay now I put a new modem on it”
Me: “Thats the same modem the first engineer took out”
Engineer 3. Sir, “Yes but it works now”
Me: “Great” So what was the problem”?
Engineer 3. “I do not know”
_________________________________
Engineer 3… Total time 2 hours.
_________________________________
For the record:

Not one of the engineers had a report card stating what the other engineer had done, what action was taken or recommendation.

Each one carried out the same tests as the last one… Surely we could have saved time and money by knowing what the last man did?

Anyway it works, “holding my breath though”

Goliath

My connection has been running on super slow for 3 weeks now. Funny thing is it slows down around 8:00pm – I suppose when call center agents start working on their east coast accounts. Clearly a case of bandwidth throttling where Globe redirects precious bandwidth to higher demand, higher paying customers such as the call centers. Should be ok though, except they are using bandwidth previously allocated to a customer segment to serve another – most people would call this stealling!

Well, these people obviously do not know the power of the consumer… so send your hate mails to the bosses of Innove…

Oh and did you know that Manny Pangilinan actually responds to each and every complain that he gets when he still owned PLDT? Never get that from the bosses above. To think that MVP is so up there… interesting.

Enjoy!

arnee

I called pldt to help me coz one of the lights in the modem was not lit..a certain karl (carl) answerd….we tried alot of things and then he told me to disable the enable thingy and told me to turn the modem off…aftr awhile he instructed me to open the modem…Yes!!the light lit up but still i cant connect to the web so he again instructed me to go to area and ask me enable the thing we disabled earlier…..The thingy cant be enabled again,i tried alot of times to rt click it and enabled it but it cant be enabled…so i asked karl what happened…he told me that my lan card or something is broken and i need to bring my laptop to a private tech to fix it…..WHAT!!!!earlier its ok and then you told me to disable it and now i cant enable it again and your telling me that its broken!!!!He said,you called because there is 1 light thats not working on my modem..now the lights are working…bluntly he said that!!!!My gosh,i want to smack him right in between his eyes!!!what i did after our conversation…i turned off my laptop….lo and behold!!!i can connect to the internet and that thingy is already enabled!!!So why does this karl dont know that!!? Is he educated enough to instruct me/us on what to click on our beloved pc/laptop!!?? and if ever something happened..he will just tell you bluntly and coldly to bring it to a private tech and tell you bogus thing that is broken coz he dont have any idea on what he is doing!!!!
can somebody pls tell me how to report this the higher ups of pldt…

Corinne

Hi, I’m currently subscribed to SmartBro but getting it disconnected due to their horrible service (it hasn’t been working for 2 weeks already and they can’t figure out why- apparently tons of people in the Ayala Alabang area have been having problems with this too)! Was thinking of signing up with PLDT but after quickly scanning through this thread, obviously thinking otherwise– which DSL should I subscribe to now?What’s best for the Alabang area?

asus

all that i can say is that not all service of DSL por broadband connections are perfect. as you can see you are not the only customer that is being attended to maintain your dsl connection. i can say that PLDT does have errors and lacks in installing, upgrading, or doing any technical supports. but you should have also patience for that and must have do your own thing to assert to the management. and dont complain to other people just like this. go and have your complaints directly to the main office for assurances. dont depend on customer services.

another thing, if you dont know what you say about the service or internet connection, please study more about internet services which you will also see its general preferences in data communications and digital communications rather than complaining and complaining without knowing!

😛

meDslFo

My speed halved, it shows on my downloading time- interesting enough, their website showed an increase in speed more than half!

like said above

I would rather SAY PLEASE DONâ€™T TELL LIE TO YOUR CUSTOMERS.

susana b. abella

yes nobody is perfect,even one of the biggest company in the country,but why you have to appear so perfect when it comes to your advertisements,be true to your customers,why dont you allow foreign company to provide internet connection if you cannot handle your customers well,too many to handle according to your hotline everytime we call for our complaints,we have to go personally to pldt office everyday coz if we just call it will take a couple of weeks to fix it,pls. provide us the service that you promise before we subscribe,coz we pay for it ,thank you!!!!!!

ASUS, we’re not talkin about knowing the technical side.Don’t you get it,it’s the service, it takes 2 weeks or more than. NAIINTINDIHAN MO BA? Ok lang mag-down.Because that’s nature of the beast,kung si Fernando Poe di tinatamaan ng bala,eh namatay din, nobody is perfect.And that’s a given and we understood.. . The huge problem here is how often and how long.Babanat ka ng technical,the only thing we want is a good service and that’s what we paid for.. . . PLDT stop selling your shit if you can’t keep up!SERBISYO MUNA. . . NGUYA MUNA BAGO ‘LULON.

yes PLDT DSL is lousy. customer service and technical service is turtle pace. took 2 weeks to fix our dsl.

WE MUST LET DTI AND NTC KNOW THE KIND OF CRAP PLDT GIVES THEIR PAYING CUSTOMERS!!!!

WE FILIPINOS ARE NOT STUPID AND IDIOTS!! A BIG COMPANY LIKE PLDT MUST NOT FOOL US AROUND WITH THEIR INEPTITUDE AND INEFFICIENCY AND LIES!!!

WE DESERVE BETTER SERVICE THAN WHAT PLDT IS GIVING US!!!!

Ricky

Thank God. I found this website. I don’t blame you people for getting mad at PLDT crappy service. I am paying the professional account which I should be getting the maximum 5Mbps. Take note, that’s their advertisement – maximum 5 Mbps. Why would anybody advertise the maximum speed? you can get the least minimum speed of 10 kbps out of the subscription of 5Mbps. I verified this with the PLDT customer service rep and they told me many times that my assured minimum speed should be 70% of what the maximum speed is aloted for me. 70% of 5Mbps should be 3.5Mbps but I always get about 1Mbps on average and it goes as low as 400Kbps. I am paying for the service I am not getting. Do you think this is a rip off? I complained to them and they told me that they’re going to adjust my bill during the downtime. But still they charge me for the full price of the service which I am not getting.

I don’t know what and how to take action against this pldt. It’s only pldt who has this speed that suppose to cater what i want and neither smartbro nor bayantel is offering that kind of speed. Or if they do, the charges are way way too expensive. I was only paying like less than $50 in US for a comcast cable internet with a speed of 7Mbps but most of the time, the speed tops up to 10Mbps.

I don’t know if you consider this as a rip off. But i tell you guys, I keep on calling their 172 almost everyday to remind me of my speed which is supposedly 3.5 Mbps and not 1Mbps.

Hahaha, PLDT pa. Did you know that a few thousand kilometers away from us exist connections that offer a minimum of 5mbps for cheap? That includes Hong Kong, Taiwan, South Korea, Japan and gasp, even China.

Just for you information, PLDT is not really fully-Philippine owned anymore. People have been telling me how PLDT is owned by an Indonesian firm. They’re obviously raking the profits from providing lousy service and LOUSY bandwidth. The Philippines is no IT hub anymore. Give it a few years of even months and Vietnam might even catch up to us. We weren’t even ever a communist country.

This is a sick joke.

Keep on ranting about PLDT and it might just listen. Regularly post on blogs about how bad its products are and its drones might decide to appease your hunger for bandwidth. Remember IP tracking, etc. etc. Hammer their reps with calls and you might just get lucky.

As for me, I am marginally happy since PLDT decided to upgrade my 45kb/s speed to around 200kb/s but with certain quirks of course. One of these quirks is connection caps, e.g. I need to use 3 connections to a single server to get to around 188kb/s since there is a cap of around 50kb/s per connection. That’s better than being stuck with 45kb/s.

Upload speeds suck across the board. What a load of crap. The Internet is a two-way street. We need a good downstream and a solid upstream to enjoy it fully.

Lastly, PLDT needs to improve its OVERSEAS and LOCAL connections. Can you imagine getting a lousier speed with BayanTel as compared to Singapore? What is that? Competition? LOL. I dare you to try testing your connection via http://www.speedtest.net. I got 1600kbps D/L from Singapore and 400kbps D/L from Quezon City. Alright! As for overseas connections, I get 200ms latency when I play a game on an Californian server, but wait, I remember getting that same latency on a slower computer and a 56k connection. Now what is that? It’s been around 7 years and we see no improvement with regards to latency with international countries. You’d think America is far but I get the same crap when I play on a Japanese server. Get to at least 100ms on an average PC and make your customers happier.

PLDT, if you can read this, all we want is that you live up to your name. Just live up to it and we’ll feel better.

You got away with 10 year waiting logs for landline applications in the past but the rules have changed. Just remember to play the game well. Thank you.

sha

I came across this blog and its been very helpful,my inlaws have pldt the 1999 plan they stay in paranaque,and so far it works ok except that downloading is slow. Im thinking of what service provider to get here in Qc, my bestfriend swears that the service of smart sucks because it keeps disconnecting. im so confused as to what service i shld avail. help

blitzio

I’m currently on the supposed 5mbps plan (3000 pesos a month) and im not even getting half of that, no to mention getting disconnected 4-5 times a day, which makes it hard to use the net consistently and download stuff. What a waste of hard earned money. Moreoever, I have sent 5 emails, and called about 10 times in the last 2 months and they haven’t even bothered to fix my line problems. They send you canned responses via email and tell you on the phone they have forwarded your complaint to some fictional head in your area. PLDT is a horrible ISP and an even worse company, steer clear people. Consider yourselves warned.

ross tec

well it has been almost 3 weeks of hell when my line slowed down and never got back to it’s maximum speed. i have been calling 172 everyday and they still throw the same crap to their clients. the technician had been very cooperative in our area that’s where i’m fortunate… it’s just that ever since their bosses changed the sever from nokia (legacy) to an unknown china brand, they started having troubles from their area. my modem has been changed and my phone line has been transfered nearer post to our house but still it’s slow. i called 172 about changing my dsl account to a better one, they said it’s not possible. major cable problem daw…how can this freakish demons squeeze the life out of us… they have no moral responsibility to thier consumers. keep calling their costumer service…EVERYDAY…..if possible write a letter of complaint and direct it to your local pldt offices or better find thier DSL manager or what ever and talk to them…we need the service we deserve from what we pay for.

PLDT sucks. They have been overcharging me. You know the Guild Wars promo last year? I availed it last March 27, 2006. Itâ€™s supposed to be charging me for 1 year only but until now theyâ€™re still billing me with that!

Another thing is I lost connection from July 23, 2007 to August 2, 2007 and itâ€™s their fault because they already told us that the error was on their side (Loss of configuration or something like that). They told me that they will give me a rebateâ€¦ but my billing came and they didnâ€™t even deduct it!

Iâ€™ve been complaining to PLDT every year for 6 years already. Iâ€™m a PLDT myDSL Professional subscriber since 2001. Thatâ€™s 3000 a month and they still have crap service.

PLDT sucks I wish I could bomb the corrupt people there.

oh and another thingâ€¦ yeah iâ€™m using the professional packageâ€¦ but my speed is just the same as their plan 999. sucks.

Just in case nobody knows… I was on the verge of suing the entire PLDT corporation in Mid June 2007, charging them with fraud, misconduct and harassment. I had to disconnect PLDT myDSL service in March 2007 because of no internet for over 14 days. My wife & I went to Globelines. PLDT began to enforce an invisible, secret contract. By June 20th, 2007, I was set to sue PLDT for over P20,000 and request the FCC in USA to suspend PLDT from operating in the USA. At this time, PLDT was just minutes from disconnecting our voice line, while my lawyer is at SC (Supreme Court) ready to file the charges upon disconnection.

Over 15 PLDT employees, 8 supervisors, and 2 managers, were going to be forced out of their jobs to be brought into court. ABS-CBN, GMA 7, and even, CNN, accepted the invitation to be inside the court hearing against PLDT.

The pending lawsuit stated, “PLDT must pay three times the bill plus attorney and court fees.”

My cousins, that work for PLDT, were afraid of losing their jobs, as I was launching a deep investigation into PLDT.

PLDT claimed they have a signed contract for PLDT myDSL service, and expected us to pay a contract termination fee, or expect to have our phone service disconnected.

When asked by SC what I’m going to charge PLDT with, I answered, “3 counts of Fraud, 8 counts of Employee Misconduct, 5 counts of harassment, and payment for damages, such as for getting my wife very stressed up and extremely upset.”

I hung up the phone with PLDT. For the next several days, there was silence… Line was not disconnected. No threats from PLDT.

The following week, my wife received the PLDT Bill. It was a full credit! And the next bill was a Full Refund of myDSL and PLDT voice line from September 2006 to June 2007. July & August bills are ZERO, and we still have a PLDT voice line.

I told my wife that I hate to give idle threats of a lawsuit, but for PLDT, my threats gave results.

No problems with Globelines Broadband. I told them about the PLDT nightmares.

blitzio

man, you should have sued them because they treat all of us like that. that seriously would have taught them a lesson. congrats tho
VVV

shr0ud

Er.. I think I made a mistake subscribing to them. Just 2 days ago (that’s September 12, I think) I was excited to have a ‘better’ connection than dial-up, the technician supposedly came and set up the black modem thingy and the wires. Wow. I was going to be connected to the internet at higher speeds than dial-up, for all the time I’m using the computer.

September 12, 2007, right after the set-up:
No dial tone. No internet. I did want to call someone right then, but I just let it pass.

September 13, 2007:
Dial tone was fixed but is more choppy it was without DSL. About three or four disconnections with 15 minute to 1 hour intervals. Still tolerable.

OXO had it dead on. If they cant handle it, DONT OFFER. It’s just that simple. These assclowns bug me for months before i got their dsl nonsense. What a piece of space trash!!

When i did sign up for it, it took them a week to get here to do an install job that took less than 5 mins. Seriously. Cant imagine why cuz this place aint THAT hard to fine. Rather easy to find come to think of it. Ok, it’s hooked up. Fat lotta nothing that did. Supposedly their 990 plan. Supposedly 384k. Dam thing showed less than 100k. Everytime. The very next day, i didnt even have a working phone. Hows that for pathetic?!! Took another week for them to get the phone working. Ok but now the dsl wont connect. Dead connection with error ip address. Took another 2 weeks before i could connect.

There goes the 1st 3+ weeks for nothing. Didnt matter cuz the dam thing constantly and at random kept on resetting itself when it actually started to connect. No reason for it whatsoever. Just for fun, i turned on the modem and just watched. Did no browsing, no downloading, or anything. It reset itself 6 times in 30 mins. Now thats gotta be record breaking in terms of useless!!!

I was calling their “help” number 172, calling their office, calling 171, and even calling a number their install guys gave me. Daily. Sometimes 3 or 4 times daily!! It was a daily marathon of swearing screaming and cursing each time!! Mostly cuz they kept giving me the same garbage “canned answers” over and over. All pretty much did nothing. During the weeks of dead connections and error ip addresses, their 2 “technicians” came here. Both left pretty much scratching their heads. They even replaced the modem. WOW!!! Again, whole lotta ZERO that did. They tried their speed test. Showed the same 200k as mine did that day. Dunno bout you, but if this thing is supposed to be 384, i’d really like to have the other 184k!! Still ran like such garbage that i wonder why the hell i bothered!! But the “technicians” that came here were nice enough to tell me that my connection was hooked up to the wrong terminal. Brilliant. They said i was hooked up to a terminal 3-4KM away. They also told me there’s a new one 200-300 meters away from my place!! The god dam box is right outside my house!!! DIRECTLY!! I can look out the window and see it!! The “technicians” were the ones who pointed it out to me just before they left!!

For some sick reason, some assclown called me twice during this whole mess asking me if i wanted to GET the dsl connection!! They also kept calling me to see if my phone is working. Phone seems to be doing just fine. For some idiotic reason, they can’t figure out the phones fine. THE GOD DAM DSL AINT WORKING!! Or course i screamed that one several times during their last call to me about the phone!!

Finnaly the connection started holding together. Around the 13th-14th of this month. Unfortunately the bandwith bounces like a ping pong ball. Sometimes showing less than 20k, sometimes showing 2MB!!! Well for crying out loud…which is it?!!!

Now to top it off, i just got the bill today!! Rotten bastards are charging me just under 3000 for a month of no service AND a month of service that hasn’t even happen yet!! Dam dates range from aug to oct!!

I’d love to know where they get their dillusions from!! How the hell do i get charged for a service that 1) hasn’t been given, and 2) a month of service that hasn’t happen yet? Can someone explain that one to me??!!!

Really now, if i come over to your house and dont fix your pc, do ya think ya should pay me?!! Would i even bother to ask you to?!! Lemme help ya. The correct answers would be HELL NO!!! What kinda pathetic rip off would that be?!!

Now i can understand about the phone charge. About 800. Ok, i know that why thats there. No worry there. But when im getting charged for things that either didnt work, just plain caused problems, or didnt even happen yet, im seriously wondering why i shouldn’t follow that lawsuit idea posted here. Nice idea Marcos Miranda!! You had it dead on as well.

They might have a “signed contract” but it’s worth toilet paper if they aren’t providing services AS ADVERTISED. Last i knew, thats known as fraud. Last i knew, thats a crime!! Quite a nasty one too!! Feel free to correct me if im wrong about this!!

And if they cant handle it, just like their so called migration, they shouldn’t offer it. They gave me some ridiculous excuse of they’re migrating their network as a reason for their useless services. Dunno bout the rest of you but i dont really wanna pay for pathetic excuses or dismal mistakes. Even some i talked to on the phone called it their No Good Network(NGN)!!!

Jerry Gonzales

My PLDT DSL was dead from the start.
After it was installed, it took them two (2) weeks to geive me a connection.
It was alright for about 2 months. Now the connection is pfft!! After two (2) weeks of complaining — I still have no connection.
Customer Service?? It’s there to annoy and irritate you — That’s their job

esc507

Ok. These guys play nasty. They snatched the 180kb/s download speed from our connection today.

I was beginning to like them for a while. What they did just blew it.

Search “pldt dsl” on google and this article comes up third even after 2 years of its initial posting. How much intelligence does it take to realize that “pldt dsl” is equated to lousy? I guess it takes much more intelligence than what is required to work at PLDT.

I feel sorry for those folks.

Kudos to google for reporting the truth. No amount of money SHOULD be allowed to buy off the number 3 spot because it is CRITICAL to consumer knowledge.

UPGRADES must be retroactive. Can you believe loyal customers NOT getting what new customers instantly get? Loyal customers should get what they deserve and in NO circumstance must that be any worse than what new customers get. Any PRESCHOOL EDUCATION is good enough to make most people realize the value of loyalty.

Get your values straight PLDT. Save yourself some pain and do it quick. I’m pretty sure you are reading this comment.

blitzio

esc507 speaks the truth, great post.

Liz

PLDT super sucks!!!

I sacrificed 8 hours in an uncomfortable and noisy internet shop just to get my work done. You see, I have a home based job. For 2 days, we don’t have DSL connection and all the customer service reps that we’ve talked with can’t give a damn reason! Lagi na lang palusot na “line testing”! And maghanap ka ng supervisor, lagi na lang unavailable! Grabe naman kayo! Sobra na kayo! What a lousy service you have.

PLDT is the worst DSL Service provider…O applied for their plan 3000 and supposedly i get 2.5 – 3.5 mbps and what do i get for 2 months..i get a speed wprst than dial up. I have been complaining to 172 for almost 2 months now. And yet i am still being billed for almost 5K a month. Its like stealing money from your consumers

JL

Its amazing how PLDT can rip of everyone without anyone countering?

For a fact, I’ve been using PLDT myDSL for almost a year now, (actually i think more than a year) well… they luckly lived up to their expectations giving me speeds of over 768kbps (actually, i reached over 1mbps when checking speeds overseas especially california). I could download 100 Kb/s (this is rough equivalent of more than 800 kilobits per second (the meaning of kbps in the advertisments). Hope customer service could improve though, we lost 2 weeks internet time last time and they gave us no rebates what so ever! Luckly we have friends who are pldt engineers who fix our phone line whenever it is cut due to the trucks outside or other disasters. The box we’re connected to is just about roughly 30m away and the main box is about 100m from the pole that we are connected to… so luckly i got this high a connection. ^^,

guys, just note… the kbps on the advertisments and sites meen kilobits per second not kilobytes per second meaning you’ll have to divide by 8 to get the right kbps you want.

bears

our connections only subscribed with the plan 999 but we haven’t havd any problems until last week, it’s really been almost 2 freakin weeks, everytime we call PLDT, they always just hang up with saying they’ll call you after they’ve checked our connections but still nothings happening. my friend pay’s 3k per month and his connection’s slower than ours, what gives PLDT.

francis

i had also recieve such a BULLSH** service from GLOBE ……nagapply aq ng GLOBE wireless speak n’ surf last saturday at ParkSquare2

…i paid an advance MSF and they gave the equipment [wireless modem and phone] , i was glad to know that it was fast and excited to use it as soon as possible [i’m also currently using Bayantel’s broadband service which is starting to get SLOWWW] …..when i went home i plug the modem, read the manual to ensure everything would be fine…….only to find out that it doesnt work…..

i called their CS and was told that i dont have an account on their system [CRAP 1] and that it would take 24-48hours for activation [which the globe personnel at ParkSquare2 did not inform me [CRAP2]

after 24 hrs. i called CS again…the CS agent was able to pull up ”my” acct and told me that it was already activated, the agent provided me a username,password and my phone [which was also not provided by the Parksquare personnel [CRAP3]….the agent then asked me of my acct number which appears on the application frm…when agent verified other information,he then knew that the acct and all the information he provided WAS NOT MINE but rather my uncle’s [CRAP4] …..my uncle and i had te same first and last name but not with the birthdate, middle name nor the address which he asked and i had provided on the start of the call…..why in the hell he pulled up the wrong acct and even provided the login information.

i called again after that non sense call,,,,,and was told that it would take 5-7 days [which is which? dont they have the same info for the timeframe [CRAP5]

sunday afternoon i went to Parksquare2 again to fix the problem…they told me that my broadband application was added to my uncle’s acct [huh? they are SO STUPID to do that….on the application form that i’ve submitted is my information and also on the requirements ……DONT THEY KNOW HOW TO READ [CRAP6]….and EVEN THEM DOESNT KNOW THE PHONE NUMBER ASSIGNED TO ME [CRAP7]….they told me that they’ll call me at 6pm on my cellphone for the assigned phone number but 6pm had passed …a day had passed but still i had not receive any call from them [CRAP8]

…….to make this short it’s wednesday….5 daysss had passed….i’ve made a lot of cs calls and a bunch of moron cs agents had answered me and still my account was not activated and still cant use the phone ad the internet service i’ve paid for…….if later i still wouldnt be able to use it….

its not going to do any good to talk to them.something needs to be DONE.PLDT.= criminals.

Ross

I learned how to curse and it’s for PLDT. I have been yelling at CS since July 2007 and now I can not do anything to get away from this service. There’s no other company around to switch. All promises from these people. I have to call and place my complaint everyday just to get credit. It is very important to me this DSL as I have relatives in the states that I could not use my voip line.

PLDT’s DSL service is an absolute lemon! There are times that it lags too much, pissing me off… Tell those fools to stop acting like monkeys and start giving us subscribers better service, if they don’t want to end up being boycotted…

JOE CORDERO

WOW YOU ALL THINK YOU HAVE A PROBLEM TRY TO GET SERVICE THOUGH A THIRD PARTY PROVIDER. HERE IN MIAGAO,ILOILO SIGN-UP THOUGH OUR ONLY PHONE CARRIER SELITCO HOW HAVE NO CLUE HOW TO FIX THE SPEED ISSUE OR ON & OFF BLINKING TRANSMIISIONS. WHO CAN WE GET TO HELP US THIS IS A MAJOR RIP-OFF!BUT ONE THING THE TECH’S AT SELITCO DO TRY WITH THERE LIMITED RESOURCES

well our company just moved offices and we had to bite MyDSL coz Globe has no more lines on our new building and Eastern’s salespeople don’t want to do a sale. So we persisted with PLDT’s MyDSL.

Apparently we got on the NGN line – GREAT! When I connected my D-LINK ROUTER – dang, I couldn’t make it work – no connection!

So I pulled my alternative router – a NETGEAR – DANG! I couldn’t make it work again.

Calls to the MyDSL help support line bore no fruits coz all they say is “Sir, we don’t support routers”

So here I am one month later, pulled another alternate ROUTER a LINKSYS – I just tried guys – IT DOESN’T WORK – can’t connect to the Internet via routers on this dang MyDSL NGN deal.

What should I to do now? There is a contract period and I want to get out of it.

ProgramDelay

PLDT really sucks… most of their technical group is so “masungit” if you relay your problem to them…

windnfire

so ok, I’ve been reading a lot of negative feedbacks about pldt mydsl. am quite convinced that it may be really bad. the thing is, my dad is set upon changing our globe braodband to pldt with the “qik” advertisement coming out recently. And since coming home from abroad i have no idea which teleco is better. any input?

prettybeg

I agree with all guys. PLDT DSL REALLY SUCKS!! For the past weeks, myDSL connection has been slow as a snail.

Vic Fornier

I have had less than two hours of DSL connnection for the past 3 weeks. First I complained about a noisy phone line and they sent somebody over who blamed my phone set. Big deal. Same thing after the set was replaced and still no reliable DSL.

Then they had someone from their DSL crew do a check only to cut the wire from the connecting block put it back it after removing a portion with stripped insulation. Same problem but now they point to the landline crew.

Have a lot of friends who do not seem to have the same problems; dropped connections every now and then but that’s all. I live in Pasay City, Harrison Avenue, and problems started cropping up when it rained and they had some diggings on the main road but that should not be a factor as my line comes in from an overhead wire.

suspended

hello…to all the problems to come with myDSL,OMG!I never thought of this since I have been lead to this site where I can share some experience in this not so advance technology here in my homeland where we all living in lies to the truthfulness of the meaning…I would like to thank you guys for the feedbacks to be read by us,unluckily I too is a victim of their non-sense tale of connection right away,the height is that I had applied with my DSL for all my neighbors have done same thing cuz they had stationed here in our Village…to make the story short I been thinking if I will still need their service for broadband…Man!how I wish to disconnect this line right away and just do my internet surfing outside per hour pay no hassle in all honesty I am scared they might bill me of someservice i never used to take right away…Isnt this amazing that the one company we grew up with is the one will cheat us along the way…only in the Philippines???God,Help as in our predicament in this we were just trying to be with the flow of technology but its being disapprove to be true to us,client if only I had one power to stop them I just did for they may stop stressing all of us…TO PLDT!GET A GRIP SO THAT YOU COULD STILL MAKE OUR DAYS IN MISERY…GOD BLESS YOU FOR GIVING US THE CHANCE IN KNOWING WHAT TO DO NEXT.

PLDT_ALL_CRAP

We’ve tried contacting you for so many many months already.I hope you can do something with our PLDT connection.
We are loyally paying our monthly bills and I hope you can offer us the best service
we deserve from you.

Please do something about it ASAP…The bills are regularly coming but we can’t even use the phone….
PLDT, YOU ARE SO UNFAIR!!!!!!!!
PLDT, sobrang nakakainis na kayo, you don’t deserve the kind of advertisements you show your audience plus the things you say in your website.
ALL Crap services!
The same goes with your PLDT DSL SERVICE, what’s wrong with you people?!
YOUR COMPANY is highly looked upon but please do your JOB!

Do you want POOR Internet Connection? Use PLDT myDSL! For only 1800 plus a month you can have a PLDT Land Line SuckiePhone with static sounds and a DSL connection with the speed of a turtle, always disconnected and is always offline. Plus you can contact their technical support directly connecting via a call center that doesn’t even know about DSL and computers…

aaarrrrrrrgggghhhhh!!! at around 3pm EVERYDAY, every1 in the office would hear me shout out of f**** frustration… pldt mydsl sucks!… we lose connection every other minute and i cannot download the files i need to complete my reps… hassle masyado… bwi***!!!

jeff

all the costumer service of pldt are assholes and bitches

Manny Pangilinan

i have had this problem pldt’s dsl for three f*ckin months. I cant get a decent connection. the only thing that those service reps will do is try to make you change the dns numbers and if it doesn’t work will say “we will be forwarding this to our technical department and just wait for the results in 24 to 48 hours.” yeah right. PLDT is a big company and yet they employ people without skills. dumb-assed people. Once another provider’s available in this area, i will switch for sure and tell all my relatives and friends to give up theirs.

wapopaw

ALL OF US ARE VICTIMS OF THAT STUPID PLDT COMPANY..IN MY CASE I WAS CONVINCED BY THE STUPID AGENT TO APPLY PLDT MYSDL PLAN 4000 IN WHICH THE SPEED IS UP TO 2.2MBPS…AFTER 2 MONTHS OF MY SUBSCRIPTION I NOTICED SOMETHING DIFFERENT WITH MY CONNECTION WHICH I GOT ONLY 40-500 KBPS…ITS FAR ENOUGH FOR WHAT THEY’VE PROMISED THAT I MUST GET ATLEAST 60-80% OF THE APPLIED PLAN…AND IT SUCKS IT EVEN BECAME WORSED COZ EVERYDAY MY CONNECTION BECAME INTERMITTENT AND I EXPERIENCING THIS FOR MORE THAN 6 MOS ACTUALLY UNTIL NOW…I TALKED TO THE SUPERVISORS DIRECTLY AND EVEN THE MANAGER AND THEY PROMISE AGAIN TO COMMUNICATE FROM TIME TO TIME AS THEY ARE MAKING ANY ACTIONS WITH MY COMPLAINS…NOW ALL THE TECHNICIANS ASSIGNED TO ME, DER ANSWERS “SIR WE REALLY DONT KNOW WHAT HAPPEN TO YOUR CONNECTION WHY IS IT BECOME INTERMITTENT SINCE WE DO ALL OUR PART HERE IN BEHALF OF PLDT”..YOU GUYS, DO YOU THINK IS THAT A RYT ANSWER AND RYT CUSTOMER SERVICE?? NOW I FILED A FORMAL COMPLAINT OF THAT STUPID COMPANY, AND I AM COMMUNICATING WITH THE MEDIA AS WELL TO PUBLISH THEIR “KALOKOHAN”…(:-|)

ren

i haven’t received my bill from pldt too! I have been calling them but the CS line is always busy! I better not go home one day and find my internet and phone disconnected.

I choose to have a PLDT DSL because of the thought that it will be better than getting SMARTBRO. Connection wise its far better according to the person at PLDT Promo Kiosk. By there and then, I applied for a connection which they told me that they will let me know what will be the result of the survey in my place in a week or two. I waited but sad to say, I waited for nothing. I then decided to go to their main office in the city which then I asked them about the status of my application but they told me that they don’t have my application with them. What a waste! So they convince me to apply again and best to pay the installation fee of 1,500 to make the transaction simplified, fast and easy. They told me that I’ll be having the line within 10days. I again waited and felt confident bcoz I already paid the installation fee. 15days had passed, I decided to call 171 in my phone and ask them about the status of my line, they just told me that they will follow it up to the office where I applied and they will let me know in awhile… but that in awhile turned into nothing. I was the one who called again just to hear from them for me to wait again. At last, they came and installed the line. Only to find out that the next day will be the start of the “No Installation Fee Promo”. They made me scratch my head. What a waste! So, the line is already here, enjoy it. I dont have any bad comments on the dsl connection. As part of the new connection, they gave me two months to enjoy FREE PLDT – PLDT NDD for two months. But they only activated the NDD after a month. Funny but after all, I just then felt pissed off. I wanted ti disconnected… so I ask the customer support personnel what to file for disconnection. They told me, I should pay 2,500 for Disconnection Fee. So its a whoah for me. But I what did is that I did’nt pay them for three months since installation, waited for them to disconnect the line. I applied for plan 990(x3) + the modem fee which turned my bill to Php4,3++. By then, they disconnected the line and they sent a demand letter to me. I paid 50% thru BPI Expressonline after due date just to make sure that I won’t be receiving another bill with a plus plus blah-blah charges. When I got another bill, it showed that they gave me 500pesos credit discount… ahahaha… damn GOOD! So maybe if I wont pay the rest they will give me more credit discounts. What do you think?

so hard to reach their corporate account customer service.. kakainit ng ulo. we’ve been contacting them a couple of weeks and till now ganun pa rin.. gang voice mail.

P.L.DownTime

Well, I would like to say the PLDTdsl has lots of technical issues, people that are installing their dsl lines have access to our information (the PPPoE login and the password). So they can use it anytime they want thus stealing our internet access, when somebody else uses your PPPoE acct they get connected and you get disconnected. You have to reboot your modem in order to get connected again. Imagine the cost of being offline especially if you have a web server that has many clients around the world.

crap its 2008 and ive been using pldt dsl for a long time now , since like 2005, and i do have to say as more and more people go online , i get constant disconnections here and there. Ive tried bringing up this issue and they keep saying that it has something to do with the phone line blah blah. I doubt this because im not the only person experiencing this problem. I guess this is what you get for 999 pesos lol

Von

OMG!!!! a simple video from youtube and i cant even freakin finish downloading it! to think we’re using the P1,299 bundle plan.

i called pldt customer hotline too and had the SAME complaints as u guys, and they told me the problem was not with my connection but with my pc, they asked me to reformat it. well, guess what, i did, and still the same shitty connection.

i have horror stories of my own but theyr just too numerous to mention, and mind you i am just on my first month…

what i really would like to know is..is the there any IP out there that actually provides and cares for their customers?

oh and by the way, i found another blog where theres a signature campaign against pldt.. would be cool if you guys sign to it.. i forgot the site but i found by going to google and searching: PLDT sucks xD

I have been having intermittent connections and selective browsing issues with my dsl from pldt for the past months and am currently experiencing it now. I called them up to check on it and they gave me the standard spiel… “escalate po namin sa technical crew namin and monitor po namin ang lines within 24 to 48 hours.”
We pay them good money and this is what we get… a fluked service.

Myla

Hey guys. I just wanted to share my experience with PLDT and how to deal with them. I have been dealing with PLDT personnels for almost a year now regarding my DSL connection and plan. I am subscribed to their Professional Plan (Plan 3000). By then, when I applied for it, they offered a speed of up to 5Mbps. Take note – 5 Mbps. After signing up for this plan, about 2 months later, they changed it to Plan 3000 to a speed of up to 3 Mbps.

Before I applied for that plan, I specifically asked them the difference of the 3 different plans they offer – Plan 999, 1995 and 3000. They said that each of them has a different speed levels which is “up to” 1 Mbps for the plan 999, 2 Mbps for plan 1995 and 3Mbps for plan 3000. But take note of the words “up to”. I told them that I don’t care about the maximum speed they can deliver but what my concern is the “minimum guaranteed speed” that each plan offers because that what makes it differs from each of the plans.

So, the person in charge and another person from manila and another from cebu told me that the minimum guaranteed speed that I should be getting is 70% of the plan signed up for and an average of 80% speed all through out if my location is or about 1 KM from the port.

Luckily for me, I am within 1 KM from the PLDT central office from which my DSL is connected. Unfortunately, with the plan that I signed up for, they can only deliver of less than 1.5 Mbps (test taken from the PLDT play which they have currently overhauled to give the “accurate” speed)which is still far below the 3.5 Mbps guaranteed speed.

But before this scenario, the pldt play and the speedtest.net singapore sever registered a very high output for my speed which ranged from 4 Mbps to 6 Mbps even if my connection was very slow. I could tell that my connection was slow due to the video(s) in youtube, ebaumsworld, etc. that they keep on buffering. (Don’t get me wrong, I have a little program running if i browse the net and I have a fast speed computer with dual core 64 bit processor and 2 GB memory.) And to some of my test sites in which I have a benchmark of the speed every hour, (like testmy.net, 2wire.com, etc.) they show a very consistent speed. During peak hours, the testmy.net and 2wire.com show speed that’s almost consistent with my browsing but PLDT play and speedtest.net singapore sever shows a different story otherwise. No matter what time of day, PLDT play and singapore server showed a consistent of 4 Mbps – 6 Mbps speed. But that has changed all now. Singapore server and PLDT play is quite consistent with the testmy.net results.

Enough for that, if you have complains about your DSL, make sure you know the terms or computer lingos or have somebody who knows computer very well to talk to the PLDT “network engineers”. You should demand that you need an “engineer” to fix your problem and not a “trained technician” of PLDT. A lot of their trained technicians don’t really know what they are doing. They will just give you “alibis” to satisfy you or give explanations which is actually not related to the problem you might be experiencing. You, as a subscriber and don’t know much about the networking, you tend to just accept their alibis. And in most cases, if the problem persists, what most of the technicians do is just tell you to reset your modem, turn off your computer or simply they will just reset the port of connection where your DSL is connected. You have to bear in mind though, that any resetting WILL ONLY SOLVE THE PROBLEM “TEMPORARILY”. If the problem is in the connection or the hardware or software which is most likely, the problem will still persist over time. The engineers should locate the real cause of the problem and fix it – not patch it by just pressing the reset button or powering down your system.

Another thing, if you call their 171 or 172 support, be sure to log every phone calls you make. Make a spreed sheet that logs your call – date and time of call, agent you talk to, nature of call, comment regarding the call, etc. This is very helpful for future reference especially if you apply for a rebate.

According to PLDT that they don’t issue rebate if the problem did not last longer than 24 hours. But this is a very bad practice. You as a paying customer, you should demand for a rebate regardless you were down for 1 hour, 2 hours or whatever – as long as you have a service interruption. Let us put this into logic, if they don’t give rebates to customers to a problem that did not persist for more than 24 hours, then they can interrupt their service for 23 hours a day and give you only 1 hour of service daily. Will it be fair enough for you especially if you are paying the full amount every month? The amount you are paying every month for your DSL service should be uninterrupted service for 24/7.

You should call the 171-53 (log your call again) and apply for a rebate. If you have slow connection, complain and ask for rebates too. Tell the PLDT that you are not getting the service you are paying for.

I hope every one will do what I am suggesting and advising. I need every one to do their share so at least PLDT will improve their service. Right now, I am getting a regular/monthly rebate of more than P2000 until they fix the problem.

Hope this information will help you all.

Isah V. Red

I always lose connection to my dsl every morning. It seems that PLDT is not aware that some subscribers like are disconnected to the service for some reason or another. Just this morning I couldn’t access my mailbox and internet, and the customer service girl simply told me that they had not received any advisory about problems in my area (Quezon City). I only got back into the loop at around 10:30 a.m.
And to think that I’m no prepaid internet user. How many hours did I lose for the monthly dues that I pay. PLDT doesn’t even refund us for all these troubles.

rolly

I am very, very disappointed with the service of PLDT. They are just good in COLLECTION but not in their CONNECTION. Since our modem was installed we never experienced a single day without disconnection. Imagine it takes 3-4 hours before the connection resumes? I hate to call their Technical Assistance several times kasi paulit-ulit na lang ang mga reasons nila which is nakakairita. Sa mga nagkakaproblema sa kanilang DSL mag-email po kayo sa NTC kagaya ng ginawa namin kaya nagpadala agad sila ng engineer as we requested. Send your complaint to [email protected] address to Engineer Edgardo Cabarios-Carrier Authorization Department

To all you guys hwag na kayong umasa sa Technical Group nila para masolve ang problem nyo regarding DSL please email your concern directly to the President and CEO of PLDT at [email protected] and I hope there is a positive feedback regarding your problem.

i have the same problems…i applied for pldt myDSL plan 1299 at the 4th week of july, but got my connection only like 2 weeks ago…then on the first week of the DSL service, the connection was fine but after that..it has become real crappy…its worst than a dial up…i live in pagadian city…

i should have waited for GLOBE DSL to come to town…pldt my DSL isnt worth the 1299 that i would be paying every month…

For having a bad service, PLDT is milking their subscribers. So what are you waiting for guys? Let’s cancel our subscription and opt for their competitor.

I’m so disappointed with their service.

Elle

We are at mutual understanding sa PLDT myDSL, i subscribed sa business plan nila for our well, business… I personally opted to get ung higher plan kasi they promised to give me a bundled PC. Back then I was thinking it would be wiser and would save me money to get it, only to find out na wala na pala available PC for release… after 6 mos. of waiting and talking to several of their customer support, I end up disconnecting with them… better na rin kesa naman lalo pa ako malugi in the long run… Oh not to mention ang mga customer support nila na ang alam lang sabihin sa akin ay go to the nearest business center na sobrang hectic for me.

signed up for this plan on May 28, 2008 and ever since my internet connection has been intermittent at best during regular business hours. I have made more than a hundred phone calls to your 171 number only to be told to monitor my connection for 24 hours. Every time I call I get exactly the same response.

At this point I have been monitoring my internet connection for more than five (5) months and have noticed the following:

1.During regular business hours Monday to Friday intermittent connection at best with many hours no connection at all.

2.Before and after regular business hours Monday to Friday fairly good connection.

3.Weekends Saturday and Sunday good connection.

4.Holidays (most businesses closed) excellent connection.

This has led me to the following conclusion (correct me if Iâ€™m wrong):

You (PLDT) have too many subscribers with not enough network capacity to provide continuous internet service to all those unfortunate clients. This fact was actually agreed upon by the lady who works at the payment desk at the Antipolo PLDT office.

The sad part is that to have my substandard PLDT intermittent internet connection disconnected I have to pay a penalty three (3) times my monthly bill. This means that I now have to pay three (3) times P 1,813.64 which comes to a total of P 5,440.92. The grand total is much worse because I have already paid six (6) months for services not rendered. Therefore the grand total is nine (9) times P 1,813.64 which comes to a total of P 16,322.76.

Can someone please look into this complaint and give me fair compensation for all my aggravation?

please look into this matter speciallly the
technical group. the services are so lousy. thank you.

adriana calcanhotta

grabe talaga ang service ng pldt! worst to the core and what’s most sad is we have to pay for it.the 3-7 days difference, of waiting, of crs monologue of” pasensya na po”. all of us the digruntled clients must write directly to the president and the directors what is really happening to their company. the pldt offices are in cahoots with their contractors and sub-contractors that is why they do not deliver what is required of them. mga nagnanakaw pa ng linya mga contractors nila! people! write to the pldt president directly. the crs and pldt offices will only give you the run-around and will not help in any way.

Carlos

Two weeks ago, our pldt line was disconnected. I asked my wife to call our local pldt office & asked why. I know I only has a month overdue on my bill and there’s no disconnection advise yet. Eversince, I knew disconneciton took effect when the bill is two-months old and…a disconnection letter will be sent first. Okay, so the local office has no firm answer but just a confirmation that ” putol na ho talaga ang line niyo!” Okay, so i paid the one month due, the next day our line is re-connected. Wow.! A week later a courier knocked at our front door, asking me to sign a mail receipt for…what do you know..a disconnection advice dated a month ago..and the latest billing! Hmmn…it seems it’s not PLDT’s fault after all?? Or, is it? Their lousy courier is at fault then, but, isn’t it their chosen 3rd party mail delivery provider? Our house has not moved from its original location since 40 years ago so I assumed our area does not need looking for at Google map to locate. I just hope I receive the billing statement on time next month!

I guess it was too late. I’ve should have read this thread first before susbcribing to PLDT MyDSL.

I’ve got the quick install kit and availed of plan 990. A day after my application, a text message was sent to me informing me that my modem is ready for pickup. Wow, that was fast, so I think.

I was in the same area where I have applied for the said dsl plan so I showed at the booth 30mins after I’ve received the confirmation. This is when the lady at the PLDT booth said to me “Sir ang bilis nyo naman”.

Her expression didn’t made my day. It seems she is telling me that she is busy with another thing and my presence there isn’t welcomed and I must give her time first and come back later. Since I am also in a hurry, I’ve just said I’ll be back later to get the modem in which she agreed. Take note, if I were another customer I’m sure she’ll be in deep trouble for treating a customer like that.

So I went back and immediately installed the modem at home. Then the days of waiting started. When I applied, the promise was within 3days I will have DSL. Now is my 5th day and still no DSL.

So for those who are thinking of PLDT MyDSL, dont bother!! You can go with Sun wireless broadband @ 799pesos and your internet connection will be activated within 24hours!

If after today my dsl isn’t still activated I have my application canceled and go with another ISP provider.

PLDT is only quick at getting the payment for your bills. Everything about their customer service sucks!

dip

question, so far, what is the best internet connection? (at a reasonable price..?)

wtf

question… why do pldt got an upperhand in this kind of service while others not? do they lobby our congressman our senators or even the president(just to protect there companies)? we got alot of issues here and even the NTC wont give a crap about our complains, sad thing is, we got used to this kind of things (we bend down and stick it up to our ass) 300 yrs. of colonization thats what it is…

wtf

and btw, about you saying “reasonable”, in other countries we got speed upto 5-10 mbps, for less than $50 and guess what we call 1mb of connection as a dial-up… now thats what you call reasonable…

new ripped off customer

just got 1mb pldt and guess what? transfer rate on files is 20kbps if im lucky cant upload videos or files /anything almost dial up speeds, was told by the tech this is the ” up to” speeds as told at sign up, i feel scammed but wont be letting them get away with this, you advertise 1 meg, i expect to get at least half of that, that would be best effort

WTF indeed

I reported the problem with our mydsl…but before that, ginawa ko na muna yong necessary troubleshooting coz i know they gonna ask me to do it again and again.

Im so pissed off about this shit! bukas na naman, wait ako ng dispatch ng technician >__< what a mofo!

WTF indeed

oppps nvm.. it was fixed.. and im ok with it.

jgee143

I never had much stress and hassle time since we subscribed to PLDT myDSL. The trend is, If you don’t have any phone line yet it will cause you to wait much 100x time until the internet service will be activated, for us we actually waited for 3 weeks before the phone line was installed and at this very moment we remain not getting any internet access yet. (pain pain pain 100x) I already emailed the said company but it seems that I am only getting a mediocre response. We also received some calls from their team but then they will just leave you an impression of….. do these people really know what they are doing?..
I personally do not deserve such service or should I say treatment. I work in a call center for internet access abroad and our clients are really demanding about the service I myself also deserve to demand in getting the service I deserve…

same thing with skycable broadband. i was thinking of switching to plst dsl, kasi this has happened a few times before. after ilang minutes, nawawala ang internet. and i told them that i cant restart my pc everytime na mawala ang internet. and kung tatawag ka naman, laging, “sorry for the inconvenience” gawan na lang po namin ng report, bwiset! they are just after all your money.
now, is there a “really good internet service provider”?

i do have problems with myDSL, it disconnects frequently especially when I am playing online games or downloading a torrent. I have investigated this case through a friend of mine who works in PLDT. He said that there is really a scam going on inside their service department in which some of their operators intentionally shift larger bandwidths to other accounts, and in order to do so, they needed to get some sponsors (men who do pays them to do it for their benefits).

I really do want this scam to be corrected, me and my friends would want to take action by reporting this to NTC or if really desperate, through XXX or IMB. as soon as we get hold of strong evidences, we will be proactive in this scam.

if you knew anything or someone else with vital information, please do share it with us.

Hi, I read your post and I liked the blogs written by others too. I donâ€™t know whose posts are good. Very confusing!!!

Ning

i got the same experience of having been disconnected with my pldt landline and dsl. after reconnection, they charge me of reconnection for both dsl and landline but guys…check on your bill for dsl. the month covered that they are charging is the succeeding month, meaning its an advance payment. Therefore,they should not cut your line because of your non payment of the present bill because what you are consuming is already paid.

P-romises, L-ies and D-irty T-ricks ! That is what PLDT gives us. All of us are victims to this most corrupt company in the Philippines.

Hotshots

I try to apply for a PLDT DSL last April 18, and the costumer service confirmed that they will deliver the modem for only 3 days. But until now, they didn’t deliver the PLDT DSL that i applied for. It’s already 3 weeks, what a very very poor costumer service they have at PLDT, shame to your advertisement that it only takes 3 days, but ’til now, for 3 weeks i’m now bored in waiting for it, i’ll cancel my application on that PLDT DSL and i’ll try to apply to other networks who got a good quality and service to their costumers.

i super feel you all guys. pldt should do something about their customer service,they are way far from bayan’s customer care. i can compare pldt to our government agencies, who are all corrupt and has very very bad customer service. i got probs w/ my pldt dsl bundled services from the time i changed address and after that all begun to suck..over-billing..no billing statement delivered in our house,very poor customer service and very lame 171 customer care agents! one day we’re just surprise..no more dial tone and no more dsl! surprise!

JR

Fck pldt. 2 days ago they said my application was under processing na. tpos today bglang kinancel daw ng client fcking shit! everyday pina-follow-up nmin yun then they’ll say we cancelled it. They should close down now. They suck in every way possible. Worse service ever they dont deserve getting paid.

PLDT Irate customer

I agree with you 101%, PLDT SERVICE SUCKS!!!
I am having my house rented by foreigners. Unfortunately in Feb 2009, my British tenants failed to pay their bill and the phone was disconnected.
Since they do not need it much, they did not report it to me nor did they paid their oustanding bill. Their contract expired in March so in April, I had the house rented out to a Japanese national. I paid the bill using the deposit of the British nationals.
After I paid my bill, I requested for a service order for reconnection. This was in April 7. BTW, they will not tell you to place a service order even if they are aware that it has been disconnected, you have to ask them what is their procedure for reconnection, only then will they tell you what to do.
It is nearing 2 months after I placed the service order and still it has not been reconnected. I have religiously called (and fought with) almost 18 customer service representatives. It is a lot better to talk to an answering machine than talk to PLDT CSRs. At least with a machine, there is an excuse for not knowing anything. The CSR’s will just tell you that there is already an open service order (I already know that from Day 1) and that they will just place a follow-up with their technical group for the repair. NO COMMITMENT… NO ESTIMATED COMPLETION DATE…NO EXPLANATION WHY IT IS TAKING TOO LONG… THEY CANNOT EVEN GIVE YOU ANYBODY WHO CAN TALK SENSE.
Desperate, I sent an e-mail to customercare and LO and behold, same reply.
I am so DISSAPPOINTED I was planning to change service provider. And guess what, the only service provider in our area aside from PLDT is Globelines… hu hu hu

I agree about the comments to PLDT’s lousy service, maraming marami talaga ang nag-rereklamo sa kanila, i was one who got hit by their scamming DSL business, i’m tired of the name PLDT, never to make business with them at all.

All is well if your DSL service is online, once you get into any issues that requires their support, then it’s all downhill.

PLDT does not seem to have a culture of serving their clients when support requests comes along. Our residential DSL went offline for 2 weeks running now, but despite repeated calls to their service department, no action seems to ba taken, except “remote connection testing” which seems to mean “let it be and see if it resolves itself”.

Would anyone know a reliable DSL provider with good customer service?

dhom

Unfortunately even their their hotline services doesnt go for 24/7. I remember i was already upset with their poor quality customer service when i had to PERSONALLY go to one of their branches just to get one of their lousy ass technicians to come to my place and install the dsl and phone.

Oh and thats not it, when the connection went up, its was 512kbps! and i made sure that what i subscribed for was a 1mb connection! Those retarded incompetent employees over at pldt cant do a thing right!

and what pisses me off the most is that its a mandatory thing to subscribe to their landline services if you want to have a 1mb connection, i dont see anypoint in this. since a dsl connection can be setup even without a phone.

We live in Laguna Technopark in one of Ayala’s villages since 1996. In 2007 we had our PLDT and DSL line disconnected because we are temporarily relocating abroad. In April 2009 my family went back home to eventually stay for good. In late April, my wife applied online and was replied back and was told to register our application in their PLDT Laguna Technopark office. We were told by the local personnel to submit proofs of billing and bank statement. We told them that we have applied online and these were not required. They are also aware that we are a previous customer, good paying at that. So what’s the fuss of requiring us to submit again these requirements. Kita naman sa system nila na we are legit previous customer. Di ba nakaka inis. That was May 4.

In May 11 we submitted all the requirements and we were told to call them back to follow-up after a week. Is this there style of Customer Care? Dapat sila ang tumawag kasi tayo ang Customer. On the same day my wife sent an email follow-up to the Customer Care Center and we were told to go back and pay the appication. After paying the application charges (P1,700+) we were issued provisional receipt (this was in May 13).

Sometime early June my wife told me that PLDT has installed the line but without dial tone and DSL modem. They told us to wait again for a week or so. After several emails to their Customer Care Center kuno and several visit to their LTI office wala pa ring nangyayari. Imagine more than 2 months na. Nakaka inis na talaga sila. Dati di naman sila ganito, bumamababa na service level nila. Dati world class kuno ngayon WAH class na. napakalayo talaga ang agwat ng klase ng service nila. While we were abroad applying for a phone and dsl line is as quick as quieng at fastfood shops. Tapos after 2 days may connection ka na without even you paying for a cent. Basta antayin mon na lang billing mo saka mo babayaran. Would you believe the telephone land line rental fee is only P200 a month?

Sa ngayon nagtyatyaga ang pamilay sa SMARTBRO, kahit na not as good as a line connection.

We applied last April 2009, now our service is down for a week and still counting. I called 171 last 13 July and followed up daily since then. Same dialogue from the customer care agents. Early this morning I called to follow up only to find out na ang recorded complaint ko daw is 16th of July. Hanep, pati araw ninanakaw na kasi earlier I called billing to report na mag demand ako ng rebate and wala kami na receive na e-mail.

with all these comments:adverse,negative,curses, and even threats, why can’t pldt do something about it.
we, our family, has been pldt subscribers for sometime now. we complained about padded bills due to calls not made by us. the calls were to cellphone numbers not registered to our immediate friends, families and relatives. we informed pldt about this but so far, and as usual, our complaints fall on deaf,arrogant pldt employees with deaf ears and probably with dna whose parents have been working for government since it was established in 1896 – one would get no result, just run-on-the-mill b.s.
our complained amount of Php4k+ was never refunded. to what govt. agency do we file our complaint? to ntc? just another stupid govt agency whose personnel have to be lambasted for inefficiency and stupidy by sen enrile?
such state of corruption thru inefficiency by private corporation and outright daylight robbery by the present government.

we just had a terrible blow to our pldt billing..imagine..they billed us ngayon a supposedly-paid bill of P33k nuon pang 2004 ?…wtf!!!!!….uminit talaga ang ulo ko kaya naghahanap ako ng way how to “not pay it again” …the problem is ..it was so long ago..the “paid receipt” was nowhere to be found…now what will i do….

hay n alang……

Wcc

I am playing an MMORPG called World of Warcraft as a source of relaxation playing with friends, usually when i get home from work. From time to time the connection is cut off, ping timed out. PLDT is a load of bullcrap, I am SICK and TIRED of connecting and reconnecting again praying for a regular net speed to happen. PLDT DO SOMETHING ABOUT THIS STOP STALLING PEOPLE AND EXHORTING THEIR MONEY FOR NOTHING!

DSL? DON’T BE FOOLED, PLDT-DSL SUCKSSSSSSS! TRY TO PLAY ANY GAME IN FACEBOOK AND I SWEAR YOU WOULD WANT TO KILL RYAN AGONCILLO FOR PROMOTING A LOUSY PRODUCT!

Badetty

I don’t know what to do with PLDT anymore. My connection has been on and off for 2 weeks now. I use the internet from 7pm to 8am so dapat wala ako masyadong kaagaw dba? Pero lagi na lang akong nadidisconnect. I call their customer service everyday to report the times (I record them) I get disconnected. I always get the same answer, they will do some line testing and they will get the result in 24 to 48 hours. Nakakapikon kasi sabi ko 2 weeks na itong problema so ang tagal ng tapos ng 24 to 48 hours na yun. Di ko alam kung naiintindihan ba nila nag mga pinagsasabi nila e. Magpapabibo pa at magcocomment ng, “May problema po Ma’am.” Ay sus kaya nga 2 linggo na akong tumatawag e!

Saan ba tayo pwede magreklamo na siguradong may makikinig at aaksyon?

Fr. Tom Martin

I cannot take anymore. I have been dealing with it every 4 to 6 weeks for nearly two years and problem is not resolved. The tech just left my home and I am sick of it. I write magazine articles and will be in the middle of preparing an article to send and it looses connection. I have the letter prepared to return telephone and modem to them in the morning as soon as their office opens. You cannot talk about how lousy their customer service is because they have no customer service.

rimfire72

Is there a consumer protection group we can go to about this PLDT problem? I mean we are dealing with a wicked giant here. We can shout our hearts out and it won’t budge.

My problem with PLDT DSL: got connected last April 2009, had three service interuptions since then. The first took more than a week before it was repaired and after a week-long follow up with PLDT Customer Care. Now the third event happened 14th Septemebr and still down as of this writing.

Everyone can help. Continue making noise, spread the word that PLDT service generally SUCKS! Tell your friends and relatives.

Hope someone could link us to any consumer protection group to make this complaint formal.

inotchie

lousy PLDT MyDSL! I am paying on time and what?
My connection always cuts and try to connect again!

I applied for a 512kbps but how much speed I get?
360kbps. I checked on speedtest.com

thank you very much for these blogs about PLDT myDSL. I almost subscribe to them. Good thing i think of researching first before doing a move that i will regret for life :-). thank you very much good guys for your nice blogs 🙂 No more PLDT myDSL 🙂

cheers!!!!

michael

speedtest.net. As reliable and accurate as pldt mydsl. Pareho bulok.

Jeypi

can anyone tell me how to avoid hassle when transferring my land line and PLDT to another address?
i’ve been calling PLDT’s call center only to get advised that my request is still pending due to system issue and it will take 2 more weeks to process.
Do i need to go to their office to ensure that my line gets transferred immediately???? help! any tips?

geoff

our phone/dsl service is down 4th time last 04 October 2009, i called and e-mailed Customer Service.
luckily, it is STILL DOWN!!!!!! up to fu#*ing NOW!!!!!!
there is no hope for this country … big businessmen , big looters

michael

What was the first thing Rip Van Winkle saw when he woke up? Answer – He saw that he was still downloading the same file using PLDT myDSL.

mariel

It is not only My Dsl, but the billing for regular lines , for operator assisted ,too.I was billed with calls I haven’t made.whats more!It was an NDD call,when in fact, I don’t have an NDD/IDD.

I have a PLDT DSL bundle Landline+DSL Php:990/month, from the begining I have a problem, then saw some configuration in YUGA Tech site, it works for years.

But now im using D-link ADSL Modem+Wireless Router and in works perfect.

May be I can help you, but I need to configure your PLDT DSL by myself
and check your cables and PC/Laptop. I can try my own D-Link modem to your connect
and see what we can do, I have try some other brands of Modem and it works perfect.

I have a complete service tools for Network Cables, Tel Cables and Electronics Part.

In my case I change my PLDT modem to D-Link because the PLDT modem have a port problem.
I fix it but I dont want to use it again.

@ogie: thanks for the reply..i did a bit of research also and i saw that yuga tech thing and saved it kaya lang hindi naman ako ganun ka-techie to know how to configure it myself. saka tumawag na ung tech guy from pldt,i dont kow what he did and he also said na malinis naman daw ung lines ko..so far so good..2 days na hindi intermittent ang connection ko..observe ko na lang daw and call them up whenever i get disconnected again..thanks! 🙂

PLDT really does suck. I had been a subscriber for more than 5 years now and during that time, it would be inevitable to have intermittent disconnections. Ive had no dial tone and internet since Feb. 01 2010, and i havent heard a word from their technical team… ive finally decided to terminate my subscription. FUCK PLDT

Paul

PLDT angers me! Since last week I get disconnected everyday! Not totally disconnected it just goes from local & internet to local only. And there are other bugs too, i can’t even download properly without getting a billion errors! So what do they do with all the money we pay them? They use it for themselves! I’m trying to complain but i can’t find a forum in the mydsl site, it’s obvious that they’re avoiding complaints.

i never had missed or delayed monthly bill with pldt dsl that’s why i am so disappointed with it. For weeks now i am experiencing a very slow internet connection, sometimes it will just disconnect. bullshit! i am now planning to get another internet service provider. TO THOSE PLANNING TO GET MYPLDT DSL, I WOULD ADVISE YOU NOT TO GET ONE AND PLAN TO GET ANOTHER INTERNET SERVICE PROVIDER.

paulo

my net connection is so very slow slow but in the deal our speed is 384kbph but when i test the speed of our connection, the result is 110kbph………………………………………………PLDT……….SUCKS……..it is better to connect to globe 1mbph-995php……………..were wasting money in pldt!…………

I have an internet cafe for 2 years now. And PLDT’s service is really really poor. Despite calling several times, emailing several times, sending letters to their office…. it will take months before the problem will be solved.
Anybody knows what we can do about this? to end all this woes?

FURIOUSCUSTOMER

PLDT has the WORST customer service a private company could ever haVE.

Just having your line disconnected would take you ages! Calling them everyday would be a big waste of time since they will say same thing over and over again. But still no action on your request. Too bad we don’t have that much choice. I guess we just have to live with it.

dicon

worst as in worst..called twice with in an hour agent hang up on us..after saying will just update you…whats that !!!!!

not even initiating a callback..hope to have an customer satisfaction survey…

will sure tell everyone that i know about this so called “customer service”

I witnessed PLDT’s horrible service back in 2008. Their business practices are very shady. I was more or less satisfied for the first 3 months, the download speed was close to my subscribed plans (1MB)promised bandwidth. However one evening the connection suddenly would no longer allow me to log in. Wrong Username and Password. How did that happen ? I never requested or made any changes.I called their customer service, the rep informed me about the changed username. I was a bit baffled, but forgot to ask about the reason at that time. After re-logging I immediately noticed that the connection was a lot slower than before. After monitoring the connection for a few days I made another call to PLDTs customer service. A technician visit was scheduled, but as usual the technician didn’t show up on the scheduled date. Rescheduling was necessary. The technician changed a few settings in the modem settings, and finally told me that the fault is not with PLDT but with the wiring of the condo building. Question: How come the connection ran at top speed for 3 months, then suddenly after a miraculous username and pw change I’m surfing at hardly half of the speed that I’m paying for ?! Seems more like foul play to me than aged wiring in a not so old condo unit. Would it have been indeed the wiring, then the connection would have been slow from the get go.
So I continued surfing at horrible speeds, the technician wasn’t able to improve anything. A few months later the line went dead, land line as well as DSL. Now I must say that Internet is absolutely vital for me, I need to be able to communicate with my clients. I immediately contacted customer service, and as usual I was promised that a technician would drop by within 24 hrs. Well,if you are with PLDT you take that “within 24 hrs” promise with a grain of salt. But I was hopeful that the whole thing would be resolved in at least a few days or max a week. I could use alternatives int eh meanwhile to stay in contact with my current clients and check for inquiries on new projects. But I was dead wrong. It took PLDT over 3 weeks to sent a technician to my place. I have been calling PLDT for 2 weeks on a 24hr basis, every time with the “within 24 hrs” promise. I think you can image how furious I was. At one time I was even told by the rep that according to their records a female called up and declared the line as fixed. How could that be ?! I live alone, and if anyone is going to call PLDT it will be me ! And no, the line was not fixed at that time. After 2 weeks I really no longer cared if they will fix it or not, I missed 2 projects because I wasn’t able to answer the inquiries on time. All thanks to the incompetent service of PLDT. On the 3rd Saturday 2 technicians knocked at my door. They are here to fix the line, WOW ! Why still bother after 3 freaking weeks. And guess what people, I was charged the full price for that month, even though I had no land-line nor DSL for 3 weeks ! That just shows how incompetent PLDT really is. Well, the wiring isn’t bad after all, because I’m now on a 3MB connection using the very same wiring. The PLDT a*holes placed me on a slow port after 3 months of ok speed. I’m just glad I no longer have to deal with that company.

PLDT SUCKS! I told them that I wanted to disconnect the internet connection since we can’t use it. It’s slow and sometimes the site doesn’t load properly. Furthermore, there came a point where our cpu broke down and can’t be used. Thanks to the technician who doctored our cpu, some parts went missing wherein we just noticed a few days later. Now they kept on billing me and already sent a formal and final letter from their lawyer telling that they will file a case against me since I’m not paying my bills. My point is, why would I pay if I can’t even use their service and to the fact that I already informed them prior that I want to discontinue the use of their service. We’re CUSTOMERS right?!? Also, GLOBE DSL, to which I thought was better gave me headaches as well! They told me the internet connection will be installed 5-7 days. But then, until now, it’s more than a week already, and there’s no one from their company that went here to install. THEY SUCK!! What internet provider is better nowadays? I need one. Pls. advise. Thanks..

Kala ko kami lang ang naka experience how POOR THEIR SERVICE IS! BIKTIMA KAMI NG FALSE ADVERTISEMENT NILA, thus I did not pay for that certain amount they billed me. Today, I called my husband and was prompted na temporarily disconnected na phone line namin. Ok sana if always kami delayed, when in fact we always pay the bill on time, kahit na madalas, they call to check if we received the bill na madalas din di pa namin natatanggap when they made the call. Ang kinaiinisan ko pa lalo, late afternoon na kami naka-uwi, the bill was left sa door and then ang nakalagay is to pay the amount due on March 3 para hindi madisconnect yung line…OMG, march na ba ngayon? To think ang totoong amount na babayaran namin is just the monthy amount for the service, pwera na yung sa FALSE ADVERTISEMENT NILA. I have referred this matter to my lawyer na.

VERY LOUSY SERVICE. I filled up their form online application more than 1 month now from this writing. 24 hours after I filled up the form, a called me to verify. After that… 2 weeks past then I made a follow up online. Same customer service said that they a pLdt landline near to my area and gave right away. days after I called the PLDT they said the they have not received my application online. So sent a fucking email to there big bullshit service. Same name of customer service replied she forwarded it to the department in charge. When I called them for the second time, they said they never received an application from me. Hey, PLDT manager can you replace those lousy people in your team…

SO YES, everyone knows how to complain when PLDT is ripping you off and shortchanging you. The Question is: How are they getting away with it? Because there is no real competition — of course since PLDT is a regulated monopoly, the regulators have a function of not allowing rates to go up unless service goes up too! However, since PLDT and all the other monopolies (Ayala, Aboitiz, etc.) essentially own the regulators there is no accountability, thus again the poor people of the Philippines lose! It will not change until there is an educated populace that won’t tolerate such BS and will get politically active and throw all the BUMS out! But again, the culture here is to emulate corruption as that is seen as the path to “success” such a backwards culture has set in, it will be hard to remove. Perhaps only a revolution will cure it. People Power II, III, and IV will be needed.

dicky

I have been subscriber of PLDT for a few years. It is only this year that I realize the problem they got.

My DSL has been overbilled and upon scrutiny, there were confusing items which are not subscriber friendly, and known only to them. Instead of assuring that the statement would be adjusted properly (since it is a package rate and not by item costing), I was asked to wait a month or two for normalization. Apparently the hidden cost lingered for more than 6months.

Something fishy is going on with accounting since it seems that the billing problem was deliberate. Costs were being passed on consumers without their consent.

A few months before the overbilling, the service was supposed to be upgraded and our subscription bandwidth increased without additional cost. However, there was a major technical glitch and instead of the upgrade, many consumers experienced disconnection and poor quality surfing. It was eventually corrected by changing the modem to the latest DSL2 model.

Apparently, the upgrade got a lot of bugs and did not work with the current set of hardware. Computer Geeks blame Microsoft for the same problem whenever they offer new & improved Window OS that consumers eventually reject because it is not as reliable as the previous edition.

I got a linksys router that also failed to work properly due to the recent speed upgrade. After checking with the hardware company website, I found out that the issue was not isolated and although the model was quite old, they released a firmware solution to cope with the latest broadband system.

To sum it up, I think PLDT really wants to provide subscribers the best value for money. However, it suffered from an unforeseen issue or additional cost with a recent upgrade program. There was a huge company failure to COMMUNICATE the issue properly and instead of the TRUTH, the company played a fool, creating resistance and dissatisfaction from its loyal subscribers.

Galit sa PLDT

Had I read everything in here I would not have gotten a DSL connection with PLDT!

I agree with all the complaints as I have experienced it myself –
INTERMITTENT CONNECTION;
10-DAYS WITHOUT SERVICE (but unshamefully billed!)
LOUSY SUPPORT (call center and business center)

The media is silent about this because they earn advertising revenue from this company from hell!

What we can do is tell our friends, relatives, officemates and everyone we know NOT TO ENGAGE THE SERVICES OF PLDT!

nicole rosas

intermittent dsl and gives billing always with disconnection notice even if updated cause they give it every 2 months only so bill doubles malalaki ulo ng mga putang inang mga tao sa pldt pati me ari your 171 call center query will have you wait til you run out of breath or your ears swells to red waiting for their fucking agent to answer your lucky to be answered after less than an hour this hell hole service of theirs they should continue doing it in their after life for an endless worthless quality service

J Delos Santos

Me and my wife were just new in the PLDT. Although we’re hearing about the bad service from some of our neighbors and friends who used to have the service, we still decided to give it a try for we need the landline and internet connection because of the nature of our work. During our very first month, we already experienced losing a dial tone and slow connection for more than TWO (2) weeks. Although the DSL connection could be because of my PC, still the telephone didn’t work just right for half of what we’re going to pay for. Second month come, worse thing happened. Not only my telephone services but even the DSL connection is out for about a week now (everything is still down as I am writing this). I really made an effort to go to an internet cafe just to have this send.

Bad thing about the reps was, we were not informed of the things to do if this things happen. Worse is, the girl in the business office can’t even tell me exactly what is going and why is this happening.

She just said that if these things happen, we should do something to the best that we could to inform them so I can get refunds from it. Is that right? Aren’t you are the one who should know it and do something to the best that you could to inform us? Refunds are good, but no one cares for it. We know what we signed up for and we can pay it. We don’t our bills to be cut to a portion of what we didn’t get. What we want is to get the full service that we will be paying for. No problem about the bill. just give the full service and we will pay you in full.

If this happens because of inevitable things, make it a point to do your part and not that the customer will be the one to initiate it.

It’s like we are begging for a service that we will also pay.

oweng

i agree with all your posts about pldt service.my service has been suspended(as the answering machine says it) because i had no time to pay my bills for two months.i paid my outstanding balance last friday to have my service reinstated and hopefully use it during the weekend.also the service center rep told me that the reconnection will only take 24-48hrs after the posting of payment, so then i paid.i even called 171 hotline the next day to verify the payment and the CSR gladly told me that the payment has been posted(yeah!) and i’ll just have to wait 24-48hrs.the next day(sunday) i called 171 again to follow up on the reconnection and the CSR made a report and i don’t have to worry because pldt has a policy that reconnection is only within 48hrs.after patiently waiting for more than 48hrs i called 171 several times and reminded them about the timeframe of my request and i got these replies:”i’ll make a report”, “i’ll make a request”, and “make it urgent”.
come tuesday i called 171 and asked to give me a definite time and date as to when they can reconnect my service but the CSR said he cannot commit because it’s a system generated blah!blah!blah!…and all i can do is f***ing WAIT!

I sent a reply after receiving a phone call that we haven’t paid our bills.

—————————————————————
SEE CUSTOMER CARES (i don’t know if this is still applicable) response to my initial email:

Dear Mr. XXXXXX:

We checked our records and found out that your PLDT phone line number (02)65XXXXXX has Call Restriction status due to non-payment of your outstanding account of Php 2,075.40.

We wish to inform that your telephone line and DSL may only be restored as soon as unpaid balance is settled.

Thank you.

Respectfully,

DENNIS LAWRENCE B. XXXX

Customer Care

—————————————————————

AND HERE IS MY REPLY!!!

—————————————————————

Hi Dennis/ CUSTOMER CARE,

Your records are incorrect. I will only pay 990.00 pesos today and nothing else unless you can tell me the invoice number of the other amount raised on our monthly invoice.

Also, let me point out that according to the paper bill we received, THE DUE DATE INDICATED ON IT IS FOR THE 16TH OF NOVEMBER 2010. I pay our bills online and when I tried paying the recent bill last November 9, 2010, you have already cut us off.

You should only cut the service after the said due date and not A WEEK or DAYS before it.

I will send you the screen shot of my latest payment for 990.00 pesos only today but make sure that the broadband ADSL Connection is REINSTATED accordingly.

AGAIN, if you need further proof of our payment since our settlement with PLDT, I will send a spreadsheet of our payments together with the RECEIPT / OR Number to point out that we have been up to date with our payments.

I’m giving you the chance to show us your record for the amount of 1,085.40 PHP and when it was added to our invoice. If this amount is valid then I will pay it, if not then we may resort to legal actions to the proper office and complain your service.

Also, check your logs, this service has been very stable but we never asked for any rebates let along demand for it. Cutting the service on an untimely manner is far enough!!!

Also, we tried calling your HOT LINE but never got through to one of your officers yesterday to point out this mistake.

PLDT has been infiltrated by thugs and unscrupulous people who offers unwary customers high bandwidth connections with a one time fee. I don’t believe this goes through accounting, hence, affecting the good subscribers in both billing and quality of service.

i’ve just experience the same bull crap service of this company… wtf, disconnected daw dahil sa past due bal.. and it turned out tech issue nman pala.. and worst is i had been calling for 2 days to resolve the issue…but more than 10 representatives disconnected me sa call.. pota, wala ba silang Q.A? palibhasa walang survey ehh..
nakak frustrate especially when u are a customer representative yourself, alam mo kung anu ang tamang customer service at ung hindi….

FIRST THING I ACCESSED AFTER THE ISSUE WAS FIXED?
CHECKING FOR FORUMS LIKE THIS.. AND WHOOLLLAAAA, I FOUND PLENTY OF IT.. IM NOT ALONE….. FUCK THIS COMPANY ! ! ! ! ! ! ! ! !

i have heard enough…i decided not to apply pldt dsl. i dn’t wanna b 1 of those complainant..hehe! thanx for all the info.

leemiyong

PLDT Sucks.. They disconnected my service because I was not able to make a payment. I made a payment and my service should be back on after 24 hours..( 24 hours is a piece of S%@# 2 – 4 hours will do.) I patiently waited.. after 24 hours my service is still not on. I called customer service and she told me my payment was posted, so told her it’s been more than 24 hours since I made the payment, my service should be up and running. She just created a report for reconnection. I don’t want to argue with her so I just ended the call. I used to be a technical support for DSL service. and you can just click the button to turn on the service it’s easy as that.. you don’t have to wait for freaking 24 hours for the service to be restored. that’s ridiculous.! and one more thing they cut off my service 5 days before my due date.. sigh..

they are so lousy..pldt will easily cut your connection if only a day of delay with the payment,but for services we cannot rely on them…..huh……….cut wires,,,i don’t know why they are like that…calling them for almost a week now…and until now no connection still…..and they even said we have to hire a private technician? why.??????

Graziel

I am filing a complaint for disconnecting my serice with out receiving a disconnection notice. This is against the law set by the National Communction out Twice this has happend the last time the sent my bill they shut if off before the bill was even due. I thier service is terriable and everybody need to file complaint for their unfair bus practice. If they get enough complaints it will cost them big time. ntc.gov.ph. Spread the word STOP PLDT unfair business procedure and follow the law

concernyael

this is the NTC contact number (02)9213251 you can also email them at [email protected] If you do it properly you well get result however dont hesitate to make follow-up

I have been experienced almost the same with this PLDT my DSL. damn this company and its people. I have choose this company thinking that they can serve me the best and beyond my expectation. Imagine I applied then they accommodated me. Filled up application and in the first place they had already knew that in our area there is no available dsl connection. I have waited for a month and then they just answered me that there is no dsl connection!! Sucks..so i have no other option but to withdraw and get my money for refund. Then the customer service people told me that it takes six months before I can get my money back…what a good and amazing service they have!!They must think of the output with this services and practices.

Then, i went to Smart Bro wireless Center. I paid today and by the next day I have my connection..See!! How can they compete if they will not change with there practices. think and revise…

i’m having intermittent connection again with my pldt mydsl, it has been a recurring problem for the past several years, connection was fine last september 2011 up to january 18, 2012, currently i’m having constant disconnection again.

& pldt management seems to be using their csr (customer service relation) as a shield to avoid getting flak from the customer, yes, they would answer my calls, yes, they would make the reports, but are those reports being acted upon. the csr keeps saying a dispatch is scheduled & i keep telling them, your previous dispatch had already confirmed that there was no problem on my side of the network so stop wasting time & deal directly with the real problem, pldt’s side of the network.

i’m thinking that their network is congested again, either that or they using the system for something else like some new product that they’re launching w/c is fine as long as it doesn’t affect my internet usage w/c i’m paying religiously

oh, regarding the billing statement, my view is quite different from those that are already posted. i’ve always believed that it is also a subscriber’s responsibility to monitor he’s bills/obligations, like if i missed a month’s billing i would immediately call them up for it & wouldn’t wait till i get a notice from them, this way, the company could immediately rectify what ever it is that is causing the non delivery of the billing statement & for company’s with recurring charges, i always pay them even w/o a billing statement since i dont use any other service other than those stated on previous billings, let’s be honest people, if we are decent people, we would honor our obligation even w/o a billing statement

according to ntc
Broadband service providers shall specify the minimum broadband/internet connection speed and service reliability and the service rates in their offers to consumers/subscribers/users in their advertisements, flyers, brochures and service agreements and service level agreements. The minimum service reliability shall be 80%.

Hello! I just want to share this. It happened recently. Last Monday (June 25, 2012), we paid our dues to PLDT in full and expected (because we were promised) a 24-48 hrs reconnection of our DSL. We are using it for our business.

Until now, June 28, 2012 at 2:40pm, they still haven’t reconnected our DSL. ‘Been calling their 171 and 172 hotlines and they keep blabbering about “escalating our concern”, “putting a note on their notes”, “endorsing our problem to their tech group”… but still of no help. They better call themselves the 171 and 172 helpless desks.

So, what we did was to get in touch with a PLDT technician who helped us before and he came today. In other words, we did PLDT’s 171 & 172 jobs for them. I wrote their [email protected] and showed my DISAPPOINTMENT but no reply (what do you expect?) To this hour, it’s already 72hrs that we still don’t have PLDT’s DSL service. Thanks to them.

But I gave them a piece of my mind. If I can only count the CSRs that I talked to and yelled at because of their INEFFICIENCY, my ten fingers will not suffice.

Well, here we are in late November 2012, and PLDT seems to be having another breakdown in bandwidth service to its customer base here in Mindanao. Perhaps if they would just bite the bullet and SPEND SOME MONEY on upgrades to their server network, we all would not complain so much… What do you think? I hope the company understands that not everybody who subscribes to their up and down quality service are just Facebook users. Some people (and companies) actually depend on reliable service to conduct their daily business affairs. And when service is disrupted, we are talking about real losses in private sector business revenues. Does PLDT want to volunteer to reimburse these losses??? I think not….

Elaine deocAmpo

Pldt ILOilo
Two weeks ago, my husband has been calling pldt Iloilo for DSL Internet connection. They told us that they will have a promo on December yet we want an immediate net connection so we decided to pay 2500 pesos. They scheduled us Friday last week but unfortunately no one came. So again we call them and they promise to come today, my husband waited the whole day but nobody came even. How unprofessional PLDt employees they have. Is the institution aware about this? Thank you.

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PLDT Home Fibr disappoints. We had separate PLDT DSL and Cignal cable for many years with occasional problems but tolerable. Now that we availed of the upgrade to HomeFibre Was wondering why our cable TV is out. I heard from other comments most times its because of billing. Yeah right, we have been paying advance and auto.charge to avoid disconnection and yet it still has problems. So I don’t really think it’s because of billings alone. They really need to improve their system. besides their Cignal cable tv pixelates often unlike before when we were with Cignal cable everything was OK. Sometimes Internet is slow and low signal too such that iPad can’t pick up the WiFi router signal luckily our android phones were able to access low signal. We would appreciate it if PLDT can improve their service.

Victor Navasero

I have been searching for some blogs regarding my experience with PLDT but I haven’t found any and found this blog, anyway I’m not a blogger but I’ll share my experience and maybe someone has the same. I applied for a fam plan 3000 online, it took me three times to apply last September as customer service told me there was no application under my name when I was following up because there was not even one email reply to confirm my online application. Finally after a few weeks a call from the website online group called me and told me they found my application, apologized that there was some system upgrade so delays occurred. Anyway, an email was sent informing me that their tech group will inspect if service is available and after so many days I was informed to pay the account as the field technicians confirmed available service cable. So I went paying for it and was advised to wait for three to four weeks for installation. It was almost the fourth week and I always only get a text message thanking me for the payment so I went to follow up if there is already a scheduled date for install thru the same email that told me to wait. Finally I got a reply that my application paid for and waiting for installation was cancelled due to long loop and that they can not guarantee a good connection in the future. Told me to reapplying again after 30 days and can refund my payment. So there goes my experience with PLDT which is actually the second time that happened, first with my wife and then me. My question is why do they tell you there’s available service then at the end tells you service can’t be provided. Was there really a tech team that surveyed the area? Oh well I need to ask a lawyer if I can sue them… What do you think is it a scam? Thanks…. It is now November 3rd week.

DisappointedJoey

Same experience happened with me, application was made at PLDT SM North EDSA branch with initial cash payment for about 2300, they told me thru verbal and series of texts that installation will be made within 10 days. After 10 days of waiting I decided to make a phone call to 172, and unfortunately, my call ended up with a BIG disappointment because they told me that they cannot process my application due to looooooooooong loop and wait for 1 to 2 months to RE-APPLY. Im saying that they should have made a call and inform us immediately the status of our application. So what happened to your application Victor?

Victor Navasero

i trashed my applicaion and withdrawn my payment, twice…. this is in kapitolyo pasig.

Victor Navasero

don’t even apply sky cable for broadband service, its been a month they cant serve my upgrade coz they dont have a modem with wifi unit to install. i got globe it sucks too. there is no one telco that will give you better service.

Molt

All I can say is that PLDT is a big disappointment based on my experience.