2.17

2.16

Ratings and Reviews

4.1 out of 5

1K Ratings

1K Ratings

#gerry
27/06/2018

Payment registration failure, can’t start charge.

First time I used the app I needed to get my car charged quickly for a work trip. Plugged in car, found charge point in the app, selected option to start charging. App displayed a payment registration page, I duly entered new card details and it responded with card successfully registered. Entered CVV number and selected register card, app responded with Sorry, but your payment registration failed: No suitable account was found for this transaction.

I then couldn’t check the card details, there’s no option to edit or delete registered cars.

I re-entered my card details checking everything was correct as I went along. Same outcome. Checked the app account details, all appeared ok. Repeated a couple more times to no avail.

Logged on to ChargePlace Scotland web site and registered a direct debut to handle payments. Went back to app and tried to start a charge, couldn’t get past card registration screen, still got the same failure message.

I’m in Scotland where charging is free so this whole experience is laughable.

I went back to the ChargePlace Scotland web site and requested a new charge point card (£20), phoned their support and had them remotely start charge.

Deleted app.

#gerry
27/06/2018

Payment registration failure, can’t start charge.

First time I used the app I needed to get my car charged quickly for a work trip. Plugged in car, found charge point in the app, selected option to start charging. App displayed a payment registration page, I duly entered new card details and it responded with card successfully registered. Entered CVV number and selected register card, app responded with Sorry, but your payment registration failed: No suitable account was found for this transaction.

I then couldn’t check the card details, there’s no option to edit or delete registered cars.

I re-entered my card details checking everything was correct as I went along. Same outcome. Checked the app account details, all appeared ok. Repeated a couple more times to no avail.

Logged on to ChargePlace Scotland web site and registered a direct debut to handle payments. Went back to app and tried to start a charge, couldn’t get past card registration screen, still got the same failure message.

I’m in Scotland where charging is free so this whole experience is laughable.

I went back to the ChargePlace Scotland web site and requested a new charge point card (£20), phoned their support and had them remotely start charge.

Deleted app.

living the electric dream
21/06/2018

Crap service

First time I ever tried to use this service provider. Customer services really good but overall service less than one star. Drove from London to Lewes and needed to charge. Only 1 DC charger in Lewes owned by these clowns. I did not have one of their RFID cards but wasn’t worried as I had checked with them before hand and was told I could download the App or pay by phone. I arrive in Lewes and attempt to pay by phone. It rang out twice with no one answering. Ok not a problem download the App. Downloaded the app. Filled out all the details submitted only to receive an error message!!! Phoned customer services. Response “ oh sorry about that our app is down we are trying to fix it. We can’t take payments over the phone and there is some data protection issue”. Customer services connected me free of charge but this pantomime took 25 minutes. Why can’t they all just take contactless payment cards everyone else does?

living the electric dream
21/06/2018

Crap service

First time I ever tried to use this service provider. Customer services really good but overall service less than one star. Drove from London to Lewes and needed to charge. Only 1 DC charger in Lewes owned by these clowns. I did not have one of their RFID cards but wasn’t worried as I had checked with them before hand and was told I could download the App or pay by phone. I arrive in Lewes and attempt to pay by phone. It rang out twice with no one answering. Ok not a problem download the App. Downloaded the app. Filled out all the details submitted only to receive an error message!!! Phoned customer services. Response “ oh sorry about that our app is down we are trying to fix it. We can’t take payments over the phone and there is some data protection issue”. Customer services connected me free of charge but this pantomime took 25 minutes. Why can’t they all just take contactless payment cards everyone else does?

Tzial
01/09/2018

Avoid amateurs

Arrived at one of their charging stations. Connected car and downloaded app to charge as the live screen in the charging unit told me to do.. App then told me charging station covered with their branding is no longer registered so I attempted to remove charger cable. It was trapped. Took 20 minutes on the phone to release my car. When I suggested they put a sign on the charging station (or even just a message on the screen which they can control from head office) saying it no longer worked the reply was that there are so many that no longer work they can’t do that so they just remove them from their map. Beyond a joke

Tzial
01/09/2018

Avoid amateurs

Arrived at one of their charging stations. Connected car and downloaded app to charge as the live screen in the charging unit told me to do.. App then told me charging station covered with their branding is no longer registered so I attempted to remove charger cable. It was trapped. Took 20 minutes on the phone to release my car. When I suggested they put a sign on the charging station (or even just a message on the screen which they can control from head office) saying it no longer worked the reply was that there are so many that no longer work they can’t do that so they just remove them from their map. Beyond a joke