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Inventory Scan failure - Asset Scan Locked (or) WMI Connection Failed

Problem

You are unable to proceed with manual / scheduled Inventory Scanning and you get an error - "Asset Scan Locked" (or) "WMI Connection Failed", during the process.

Cause

You will encounter this error due to one or more of the following reasons:

Client machine is too slow due to reasons like high CPU/Memory utilization.

WMI is not configured properly.

WMI repository corrupted.

Resolution

Ensure there is enough RAM space to run the scan

Restart the client machine and try doing the asset scan. The Asset Scan will run smoothly after the restart if the issue was related to CPU/Memory utilization. In case you still have a problem, there may be a WMI related issue.

Eliminate any WMI related issues
Ensure WMI has been configured properly. Use Microsoft’s WMI Diagnosis Utility to diagnose and repair problems with the WMI service.

Now, run the assetscanlock.vbs file and then initiate the inventory scan.

You will be able to initiate the inventory scan successfully.

In case you are not able to troubleshoot the error, and the problem still persists, then contact support team with the Log files from Desktop Central Agent pertaining to the computer where Asset Scan failed.

If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.