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How to make a formal complaint to PayPal

PayPal Complaint Code of Practice

At PayPal, we aim to provide you with the highest possible standard of Customer Service. If you feel that the level of service you received was unsatisfactory, please let us know so that we'll have the opportunity to set it right.

How can I make a complaint:

If you require assistance with creating a dispute or claim against a seller, we recommend that you contact our Customer Support or visit the Resolution Center. If you're having difficulties logging into your account or can't recover your password please call us so we can assist you. We will be able to reset your password over the phone.

Formal complaints against PayPal can be submitted by clicking Continue below.

What we'll do and when:

We'll do our best to provide you with an answer or resolution to your complaint within 4 weeks. This time frame may be extended to 8 weeks to accommodate our investigation. If we need to extend this time frame, we'll notify you after 4 weeks and outline the investigation to date.

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Your First Name

Required

Your Last Name

Required

Your Email Address

Required

Phone Number:

Country Code

Required

Area Code

Required

Phone Number

Required

Product or Service your complaint is about:

Required

Any Reference number you can provide (Case ID, Transaction Number, etc)

Any Reference number you can provide (Case ID, Transaction Number, etc)

Please tell us what your complaint is about:

Required

2500characters remaining

What do you want PayPal to do, to put it right for you?

Required

2500characters remaining

Finally, please read and sign this declaration

"To the best of my knowledge, the information I have provided above is accurate.I understand that to investigate this complaint, PayPal may need to share details and discuss my complaint under the terms of our Privacy Policy."

Date:

Required

Signature:

First Name

Required

Last Name

Required

(Please type your first and last name as they appear on your account)

"Customer Service" is PayPal's customer support which can be accessed online through the PayPal Help Center at any time, via email or by calling the Customer Support number located on the PayPal website(s).

"PayPal", "we", "us" or "our" means PayPal (Europe) S.à r.l et Cie, S.C.A. with registered head office at 22-24 Boulevard Royal L-2449, Luxembourg and includes its successors and any person to whom it has assigned it rights under this Agreement.

"User", "you" or "your" means you and any other person or entity entering into this Agreement with us or using the Service.

"Complaint" is any oral or written expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.

RequiredPlease check your email address and try again.ErrorYour session has expired. Please log in and try again.We're sorry, but something went wrong. Please try again.Please select onePlease be specificOptionalHelper Text 3Please specify what your complaint is about. You can choose from the list or enter a more suitable reason by selecting other and filling in the text box provided.Enter a signature that matches your name.Enter a valid name.

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