PLEASE NOTE THIS ROLE IS BASED IN SAO PAOLO. You must be willing to relocate to Brazil if you are interested in this role. Visa and relocation assistance is available for the right candidate!

Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?

We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.

Company:

Our client is a leading global, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 2,000 professionals of 64 nationalities, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.

This company's workforce is truly one of their biggest strengths. They pride themselves on a dynamic, workplace where creativity thrives and collaboration is key. A positive, enjoyable culture where people work hard but smile often is what keeps their team spirit high, and they encourage communication to be open, frequent, and constructive.

They choose people who are dedicated to making things great, who are able to push boundaries, and who understand that cutting edge products come from cutting edge ideas. This industry moves fast, and so must they - but they have a great time doing it.

Journey with them!

Role:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Budapest offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Spanish & English we would love to hear from you!

Responsibilities:

You will deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email).

Understand and deliver business strategies and improve customer services through the execution of self-service.

Be accountable for meeting individual and team goals (KPIs)

Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Requirements:

MUST have excellent command of spoken and written Spanish language + Good English communication skills

Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or with at least 2 years of working experience in the related field.