Min 5-10 Exp in Real Estate
Profile Name- CRM
Sal 30-50k
Salary- Last salary 15-20 hike
Team performance & delivery:
Work with the team members to create a clear goal plan for the team and each individual within the team.
Review the overall performance of the team as per defined and ensure that team members achieve the required performance targets and standards in accordance with the business plan.
Monitor and report progress and performance, provide feedback and take appropriate corrective action. Ensure that individual targets and deadlines are met and each individual team members to create a high-performing.
Stakeholder Management
Work with relevant internal stakeholders, in Customer Care, Collection and Commercial function, to provide all the required support to enable them in managing the customers and their queries.
Ensure seamless interface with Sales team, Brokers, Accounts team and others as required to ensure we deliver prompt and accurate service to the customer. Partner with internal stakeholders to identify opportunities for process improvements in the existing process.
Prepare and present reports and management information relating to performance, budgets and any other aspect of the teams work to respective cluster head / senior management.
Create a WOW Customer Experience
Plan Wow customer experiences & ensures effective execution at all stages in the client lifecycle like relationship call, educating on time bound payments, KYC process, and documentation part.
Coach & enable the team to deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail within specified TATs.
Understand & Forecast customer needs by analyzing feedback reports generated by the team; plans & ensures continuous refinements in the services offered.
Facilitate the team to forge strong relationships with new customers by enabling them witness WOW Experience at H&S.
Ensure Timely resolution of customer queries.
Collection Management
Coach and Sensitize the team for collection of due payments without being pushy.
Facilitate the team to collect timely due payments in a professional and courteous manner, on the telephone or via e-mail
People Management
Motivate, develop, coach, train, induct and formally appraise employees to create a highly engagement team.
Maintain effective communication, at all times, among the team including communicating instructions given by top management.
Manage training and development of team members.