Am I going to have these type of problems with your service when I need tech support? I was told to visit your site today to check out your prices and possibly move to dreamhost. I liked the prices and had a few questions so I clicked on the link to ask a question and get the following error…

Content-type: text/html
Software error:

Can’t call method “prepare” on an undefined value at /usr/local/ndn/web/dreamhost4/contact.cgi line 50.

For help, please send mail to the webmaster (support@dreamhost.com), giving this error message and the time and date of the error.

So I figured, no big deal, I will use the email address provided in the email. I send a simple email ask 1 question about transfering MySql databases and I get a noreply@dreamhost.com email saying I am not a customer and I need to use the ask a question link to ask any presales questions.

I’m not sure why the form at http://www.dreamhost.com/contact.cgi wouldn’t work, but I believe support@dreamhost is piped into the support section of the control panel, which would explain the error you got there.

I think mail to sales at dreamhost.com will go right through if you want to try that instead of a form.

Whether your mail really deliver or not but let me tell you that DreamHost staff will not transfer your databases. Even once I asked to transfer my data from my one account to another dream host account and said sorry.

Anyhow make a backup of your database -----> then upload all your data to dreamhost account -----> Create a Database -----> Update the database with your backuped datatbase through phpmyAdmin. Thats it !