Open-Enrollment Negotiation Skills Workshop

Based on principles developed at the Harvard Negotiation Project with Roger Fisher, co-author of the bestseller Getting To Yes, MWI’s Negotiation Skills Workshop is designed to build each participant’s capacity to transform adversarial approaches to negotiation into problem-solving collaborations, producing better outcomes for all parties while enhancing long-term working relationships. MWI’s Negotiation Skills Workshop is designed to:

Stimulate participants’ awareness of the complexities of negotiation

Equip participants with a framework for understanding, diagnosing and leading the negotiation process

Enhance participants’ skills through hands-on experience and feedback

Provide participants with a process for continued improvement and learning

Location

Registration and Cost

The cost of the training is $575 per person (or $525 if registered a month in advance of the program). Please call 617-895-4026 or send an email to mailbox@mwi.org for a brochure and registration form. Space is limited to 26 participants.

Program Overview

MWI’s Negotiation Skills Workshop enable participants to improve skills by preparing, conducting and reviewing multiple simulated cases, in addition to learning the theory of negotiation effectiveness. The program focuses on the following areas:

Charles “Chuck” Doran is an experienced mediator specializing in the resolution of workplace, franchise and commercial disputes. A mediator since 1992, he is a member of the CPR Dispute Resolution Panel of Distinguished Neutrals and has provided mediation and other ADR services to a variety of clients including AT&T, Bose, BMW of North America, Coca-Cola, General Motors, Oxfam America, the Equal Employment Opportunity Commission (EEOC), the Massachusetts Commission Against Discrimination (MCAD), and the USPS REDRESS I and REDRESS II Mediation Panels. In 1993, Chuck completed a Specialization in Negotiation and Dispute Resolution at the Program on Negotiation at Harvard Law School. In 1994, Chuck founded MWI, a nationally recognized dispute resolution service and training organization based in Boston, MA that provides individual and corporate clients with mediation services, negotiation consulting and training, and mediation training. Chuck served as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee. He is a member of the Massachusetts Bar Association’s Dispute Resolution Advisory Group and is a past president of the Association for Conflict Resolution, New England Chapter. He is also a Distinguished Fellow with the International Academy of Mediators (IAM) and the President-Elect of IAM’s Board of Governors.

Focus Areas

General Motors: Serves as a national mediator for disputes between Dealers and GM involving audit, incentive programs and fleet sales matters; Designed and led the GM Mediation and Arbitration Training Program which provided training to hundreds of GM Dealer and Corporate Mediators; Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for General Motors;

BMW of North America: Mediator for variety of matters involving BMW Motor Cars and Motorcycles. Responsible for oversight and design improvements of national mediation and arbitration program managed by MWI for BMW of North America;

USPS and EEOC: Contract workplace and employment mediator with the United States Postal Service and the Equal Employment Opportunity Commission mediating federal discrimination, termination, and other matters relating to the workplace;

7-Eleven Incorporated: Franchise mediator for matters emanating from the franchise agreement which may result in rehabilitation agreements, terminations, or succession planning. Responsible for oversight and design improvements of the national mediation program managed by MWI for 7-Eleven.

Appointed to serve as a member of the Massachusetts Supreme Judicial Court Standing Committee on Dispute Resolution and was Chair of the Qualifications Subcommittee (1999-2003);

President and Director of the Association for Conflict Resolution, New England Chapter (NE-ACR) (formerly the Society of Professionals in Dispute Resolution – SPIDR). Elected to serve as President and former President-Elect and Director of the six state regional chapter of ACR International (1997-2004);

Chair, Massachusetts Budget Coalition. Led statewide collaborative effort with 15 mediation providers across the Commonwealth of Massachusetts to secure over $950,000 in legislative funding for court-connected mediation services (1997-2000);

Mediation Trainer. Designed and served as lead trainer for over seventy-five 20 to 40 hour basic and advanced training programs, totaling over 2250 hours since 1994. Mediation training clients include Coca-Cola, Bose Corporation, MWI, Fletcher School of Law & Diplomacy and the Harvard Mediation Program at Harvard Law School;

Negotiation Instructor and Presenter. Chuck has worked nationally and internationally with top sales, procurement, and delivery professionals to diagnose and resolve negotiation challenges across multiple industries including financial/consulting, healthcare, and high tech. Served as a negotiation instructor for the internationally attended “Program of Instruction for Lawyers” Negotiation Workshop at Harvard Law School as a teaching assistant to Professor Roger Fisher on multiple occasions.

Background and Education

Graduate: Completed a Specialization in Negotiation and Dispute Resolution, at the Program On Negotiation, Harvard Law School, Cambridge, MA (1993);

Justin Wright is an experienced ADR practitioner, providing both mediation and negotiation training and coaching for MWI. In addition to his work with MWI, he has served on the training team at Harvard Law School’s Program on Negotiation, for both their semester long course on negotiation, and semester long course on mediation and conflict management. He has also mediated over 100 cases in the last year alone, including business, interpersonal, contract, housing and harassment prevention order matters referred by the Massachusetts Trial Court. Justin brings this wealth of hands-on experience and application to his negotiation training and coaching practice.

Focus Areas

Justin has designed and led trainings for corporate, educational and non-profit institutions in the US and abroad. Examples include trainings for audiences that range from international banking professionals to rural Mexican farming cooperatives.

Because of his focus on ethics and resource economics while at Yale University, Justin is particularly interested in improving the productiveness of conversation, or negotiation between activist groups and decision makers around resource management. Most recently, he has been working to facilitate conversations within various communities about how to respond to climate change and with student activists at Tufts University and Swarthmore College negotiating with their administrations to divest from fossil fuels.

Madison “Matt” Thompson has worked for more than three decades in the areas of negotiation, conflict resolution, and cultural competency. He has worked with large, regional banking institutions, higher education institutions, and major teaching hospitals as well local banks and community non-profit agencies. He has worked with such diverse client groups as the Florida Department of Health, Nova Southeastern University, The Massachusetts Office of Dispute Resolution, Dorchester People for Peace, the New England Regional Black Nurses Association and the Concerned Black Men of Massachusetts.

Focus Areas

Matt has served the health care industry for 40 years as a direct care provider, trainer and senior human resources administrator. He has sixteen years’ experience as a health care provider coupled with ten years in the military health care system.

Honors, Memberships, and Professional Activities

Served as Vice President of Diversity for two major regional banks

Former Director, Staff Diversity at Massachusetts Institute of Technology

Former Director of Affirmative Action at the University of Massachusetts, Boston

Megan Winkeler is a mediator, trainer, and staff member at MWI. As a Program Manager at MWI, Megan manages grant writing and program development for MWI’s mediation and negotiation training programs. In particular, Megan developed and directs the MWI Women’s Negotiation Project, a program which offers free negotiation workshops to income-eligible women in Boston. As a mediator, Megan handles housing and civil disputes, workplace and employment cases, harassment prevention orders, and cases through MassHousing’s TAP Mediation Program. As a trainer, Megan provides mediation training at MWI’s Forty Hour Mediation Training and for clients such as the Fletcher School of Law and Diplomacy at Tufts University, the Massachusetts Institute of Technology, and the Association of Corporate Counsel. Megan also works as a negotiation trainer with companies and government entities such as Eastman Chemical and the Nevada Department of Transportation. Megan is a graduate of Illinois Wesleyan University, where she received her BA in Political Science and Philosophy. After graduation, she served as an Ambassadorial Scholar for Rotary International, studying conflict resolution and transitional justice at the University of Cape Town in South Africa. During her graduate studies, Megan helped develop community dispute resolution programs with PASSOP, a non-profit focused on protecting the rights of refugees in South Africa.

Who Should Attend

Managers

Human Resources Professionals

Business Consultants

Mediators and other ADR Professionals

Attorneys

Educators

. . . and other professionals interested in improving their ability to negotiate more effectively and build stronger, longer-lasting relationships with clients, colleagues, suppliers, partners and others.

Program Objectives

In this program, you will:

Discover your current assumptions about negotiation and your approach to negotiating

Learn how to systematically prepare, conduct and review negotiations to produce better outcomes each time you negotiate

Learn how to discover the underlying interests in a negotiation and create mutually beneficial and durable solutions for all parties

Enhance your ability to communicate more effectively

Understand ways to build and strengthen important relationships over time

Learn how to deal effectively with difficult tactics, people and situations

Build your skills for negotiating more systematically and successfully over time.

Participants Will Receive

Two full days of negotiation training

An interactive, hands-on, skill-building approach

Case studies, role-plays and opportunities for small group discussions