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Summary

This best-selling text presents the fundamental skills of interpersonal, small group, and public communication, emphasizing the areas of human communication skills, cultural awareness, listening, critical thinking, power, and ethics. Essentials of Human Communication fills the need for a brief, interesting, but serious text that places a strong focus on skill development.

Table of Contents

Foundations of Human Communication

Introduction to Human Communication

Communication Models and Concepts

Principles of Communication

Culture and Human Communication

The Self in Human Communication

Self-Concept

Self-Awareness

Self-Disclosure

Perception in Human Communication

The Stages of Perception

Perceptual Processes

Increasing Accuracy in Perception

Listening in Human Communication

The Listening Process

Effective Listening

Listening, Culture, and Gender

Verbal Messages

The Principles of Verbal Messages

Disconfirmation and Confirmation

Using Verbal Messages Effectively

Nonverbal Messages

The Functions of Nonverbal Communication

The Channels of Nonverbal Communication

Culture and Nonverbal Communication

The Contexts of Human Communication

Interpersonal Communication: Conversation and Conflict

Conversation

Effective Conversation

Conflict

Effective Conflict Management

Interpersonal Relationships

Characteristics of Interpersonal Relationships

Stages in Interpersonal Relationships

Relationships in a Context of Culture and Gender, Technology, and Work