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“Very good hotel - some details neglected and inconsistent housekeeping.”

Reviewed November 24, 2013

Stayed here 7 nights early November 2013. Room rate was very attractive due to length of stay and included microwave, fridge, free wifi, breakfast and on site laundry facilities. Hotel can't be very old and is located within 5 mins of I95. There are many restaurants and a couple of supermarkets nearby as well as Potomac Mills outlets.

The room I had had 2 queen size beds and was probably one of the largest rooms I have eber stayed in.

Bit of a weird room arrangement in that the toilet directly into the sleeping area and wasn't part of the bathroom. Window could be opened and aircon was effective. I had a room on the 4th floor and it was very quiet.

The mixer tap in the bathroom was barely fixed into the sink unit and I had to get maintenance to come and fix it which tey promptly did and the other thing was the lack of lighting in the bathroom - is this and A,merican trend to keep bathrooms and rooms as dark as possible? Living areas It doesn't really matter but the bathroom was really gloomy.

Being a non-US citizen I am aware of the tipping custom for housekeeping - I have no problem with this and duly did so. However, each day the level of housekkeping declined and the complimentary shampoos and soaps weren't being replaced. I did mention this to the front desk and they were able to give me replacements. I even saw the room cleaning person one day and very politely asked if they could replace the used items - to no avail. In the end I stopped leaving a tip - first time I had ever done that in all my travels around the US.

Front desk people were very helpful and friendly. The breakfasts looked pretty good (I didn't have any) and there was a pool and and fitness centre and PCs to use also.

Overall I had a good stay spoiled by a few things which in the big picture aren't that much of a big deal.

Thank you for your honest review of our hotel. I will pass along your experience with our staff so we may improve on the issues that you had. I am happy to hear that the front desk provided you with great customer service. I am glad overall you were pleased with your stay. Should you be in the area again, I hope we get the chance to provide you with a completely satisfied stay that all our guests should expect.

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We chose this hotel based on its value and location which was the half way mark to our final destination. Arrived at midnight and check in was quick and within minutes my family of 5 (including 3 young children) were in our room. Room had two queen beds and a pull out sofa bed. Room was very clean and beds comfortable. Breakfast was included in room rate and offered many options to keep all of the kids happy. And Debrorah who replenished the breakfast items and kept the area clean was very friendly and helpful. We would definitely stay at this hotel again.

Stayed November 2013

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Ask Jacvlak about SpringHill Suites Potomac Mills Woodbridge

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We love to hear guests say they would stay with us again. It means the staff is providing a great home away from home! I will pass along your kind words to Deborah. I want to thank you for taking the time in reviewing our hotel. We look forward to your next stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Thank you for sharing your experience during your recent stay with Springhill Suites, Potomac Mills. I am delighted to hear that you loved every aspect of our hotel including all of our complimentary amenities. Please stop by and see us again should you be in the area.

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My husband and I have stayed in lots of hotels in this area. We visit our family in Woodbridge and Alexandria on a regular basis. During our last visit, we found this hotel. The lobby is arranged beautifully. Then, Kyle welcomed us and got us into the room of our choice within minutes. He is young, but so professional! We were impressed with the room, enjoyed the amenities, and the calm atmosphere that evening. Breakfast the next morning was delicious. Our stay was pleasant and we decided that this Springhill Suites would be our hotel of choice when we return to Woodbridge. See you when we return, Kyle!

Stayed September 2013, traveled as a couple

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Thank you for taking the time to tell us about your recent stay. I am so happy to hear that you were completely satisfied! I am glad to hear that we will be your hotel of choice on your next trip to Woodbridge.

I will share your kind words with Kyle. We think he is great as well. We look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This is a great location right off the interstate and very well maintain property, right next to two other Marriott Properties. Staff was very friendly and helpful. Close to Shopping Malls and very close to Mt Vernon and other notable sites. Close to some resonable and decent resturants and other stores. We enjoyed the early morning walks in the coolest part of the day and parking was very good.

Room Tip: 3rd Floor is always good, next to the Washer & Dryer is good.

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Stayed July 2013, traveled with family

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Ask Marc C about SpringHill Suites Potomac Mills Woodbridge

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

All of the staff from those who checked me in, to the housekeepers, to the breakfast staff were excellent!!. They were all very helpful and they made my stay very pleasant.This is a great feat since i don't care for hotel stays at all, meaning i would prefer to sleep in my car than in a hotel...

The breakfast was a very good variety and very refreshing. My hat off to Deboarh and Brittney - i overslept my last night there and as i was trying to get my car packed they offered breakfast but i just didn't have time if i was going to turn in my rental in on time. By the time i finished packing the car and checking out they had prepared me something to take along. Totally excellent experience!!!!

Stayed August 2013, traveled on business

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Ask hines2013 about SpringHill Suites Potomac Mills Woodbridge

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We love to hear that our guests are treated with excellent service! I will pass along your kind words to Deborah and Brittney. Thank you for sharing your experience with us. We look forward to your next stay with us.

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Our stay was very nice. All of the hotel employees were extremely friendly and helpful. Debra was extremely friendly and put on quite a spread for breakfast. The food was plentiful and fresh. The breakfast area was very clean. Debra provided excellent service. All in all,a very pleasant stay.

Stayed August 2013, traveled on business

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Ask Linda L about SpringHill Suites Potomac Mills Woodbridge

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It is great to hear you had such a great experience during your recent stay with us! We are happy that breakfast exceeded your expectations and that Deborah took great care of you. Thank you for sharing with us. Please come back and visit us should you be in the area.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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