Salesforce.com - Cloudsourcing Your ERP/CRM Solution

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Transcript of Salesforce.com - Cloudsourcing Your ERP/CRM Solution

Salesforce.com and Infor Join Forces Salesforce.com - Cloudsourcing Your ERP/CRM Implementation What is ERP? What is Cloud Sourcing?Discuss Overview of Current ERP MarketReview Advantages to a Cloudsourced SolutionDiscuss Changes to Vendor Selection Process via CloudsourcingBusiness Concerns of CloudsourcingConclusion SAP Dominates Market ShareOld Programming Framework (ABAP,JAVA)Not Intuitive For Executing CommandsRequires Rigorous Training and Detailed SkillsetsPros = Safe/Stable Platform Significantly reduce upfront costCost of traditional ERP system ranges from half a million to hundreds million of dollarsEase of upgrades, patches and maitaining resourcesAllow business owners concentrating on business issues rather than managing IT environmentConvenient data accessibilityNo need to hire IT personnelShort deployment timeRun matters in hours vs. weeksAchieve lower TCOSolution is Easily ScalableMeet additional need without extra investment to the infrastructure Agenda Current ERP Market Advantages of Cloudsourcing SAP Risks of Cloudsourcing Investment in Cloudsourcing is Growing Significantly Structure of AgreementPricing ModelService LevelsService ImprovementsSingle Sign-onEncryption/ArchetectureIntegration & InteroperabilityPrivacyIntellectual PropertyEnsuring Continuing Value Service Level Agreement Considerations Cross-Functional Collaboration Required Comparison of SALESFORCE.COM to SAP User friendlyEasy to manage ERP Vendor Selection Concerns in Current ERP Vendor Selection Criteria Will the contractor maintain the software updates in your company installation ?How close to your facilities is the contractor’s field engineering office ?Does the contractor have a prescribed schedule of service calls ?Does the contractor have troubleshooting escalation procedures, and skilled field engineers?Is the contractor flexible in meeting your specific requirements?Will the contractor develop custom package for your special needs ?Does the contractor have the technical ability make low-cost modifications to their package in order to meet your requirements? In Cloudsourcing there is no ownership so all these concerns are transferred to Vendor Cloud Vendor Selection Steps Analyze the company’s infrastructure, goals and the existing challengesComplex IT Infrastructure ManagementCredit Cards and Personal Data securityTraffic Spikes Outline the main criteria that would define the cloud vendor of choiceScalability supportMature security models to protect financial and personal dataAdvanced server configuration Conduct cloud vendor comparison in accordance with the selected criteriaAbility to automatically set up additional serversAccess to low-level resources Conclusion Similarities and differences exist when cloudsourcing versus outsourcingBuyers be aware SLAsNeed to adjust sourcing processes to reduce riskIdentify strategic business opportunities for cloudsouring for your organizationDon't assume Cloud Sourcing as a solution to every problem. It has its own limitationions ERP- Enterprise Resource PlanningERP systems integrate internal and external management information across the entire organizationERP integrates Finance/Accounting, Manufacturing, Sales/Service, Customer relationship managementERP automates activities in an integrated software application What is ERP? Cloudsourcing enables organizations to procure their entire IT infrastructure from a cloud, easily integrates with any platform and requires no management overhead. What is Cloud Sourcing? Inmature marketNon-standard, disvantageous and opaque termsPotential pitfalls and hidden costsCompanies need to understand their short term and long term implementation of cloudsourcing which includes sourcing strategy, life cycle, service commitment from vendors and managementNo focus on architectureRequire continuous evaluationExclusively depending on the cloud vendor for securityMoving legacy to the cloudBehavior conflict Risks of Cloudsourcing Presented by Matt Billings, Justin Eaton, Vaishnavi Krishnakumar, Jie Lai and Nayantara Shukla Critical Success Factors in ERP Implementation Cloud Vendor Selection Criteria - I Vendor Selection Criteria - II