Industry Best-In-Class Customer Service Award

Atlanta-based Orkin, Inc., the 105-year-old pest control company, has received Pest Control Technology magazine and Syngenta Professional Products’ Best-In-Class Customer Service Award. Orkin was honored with the award at the National Pest Management Association (NPMA) Academy in Las Vegas on July 14.

The Best-In-Class Customer Service Award is part of the NPMA’s Crown Awards program, which was initiated in 2005 and recognizes pest control companies that lead the industry in excellent customer service. Winners are recognized in three revenue categories: large ($6 million or more in annual revenue); medium ($750,000 to $6 million in annual revenue) and small ($250,000 to $750,000 in annual revenue). Orkin, one of 74 pest control companies with 2005 revenues greater than $6 million, was named winner in the large company category.

The five components for the award are customer service recognition, customer testimonials, unique customer service initiatives, peer recognition and extraordinary customer success stories. The judges for the award were Phil Cooper, president of Cooper Pest Solutions; Dr. George Rambo of GR Consulting Services; and Norm Ehmann, former vice present of Univar.

“We are so pleased to be honored with this high distinction,” said Orkin President Glen Rollins. “We strive to provide the highest degree of service, and we are grateful to the Orkin employees who work with our customers in every step of the process.”

Winners of the Best-In-Class Customer Service Award will also be profiled in an upcoming issue of Pest Control Technology magazine.