I've placed two orders with Oware. Staff was happy to answer my questions, and items were shipped VERY promptly. I recommend Oware to a lot of friends, especially those looking for durable, straight-forward UL gear with a high bang-for-the-buck value. Their fabrics page is also a great source for MYOG'ers.

I've placed two orders with Oware and before each one I sent email correspondence to them. I placed my first order despite the fact that my email was ignored and received the order maybe a week and a half later. Fairly decent delivery time. The second order I sent them an email and after two weeks I received a reply. For some reason I took this as a good sign so I called them up and placed my order. After I received my order, I sent a follow up email to them and never heard back from them.

It's really annoying, and unprofessional, to see a company that has an online store, yet which doesn't take the time to send replies to emails.

I ordered a product over a month ago and still have not received it. I have sent several emails and tried to contact them by filling out the "Contact Us" form on the website. I have received no reply.

I haven't received the product and my credit card was charged. I only ordered some guy line for $4.00, but the lack of communication is unacceptable even if they shipped the product and it was lost in the mail.

I recently tried to make an order on bivysack.com and sent a couple of messages to Oware regarding my order. I have not received any replies regarding my issue and am not sure that the order followed through because I have not been billed. However, at the time it seemed that it had. I am overseas and cannot call Oware easily, so I don't know how to address the situation.

UPDATE: I have finally been contacted by Oware and might be able to make the order still. Evidently there was a software problem with the site. I will modify my rating after this all pans out.