eFeedback Manager

eFeedback Manager

With the eFeedback Manager, users utilize customer request tracking and CRM software for a complete customer service solution. The comprehensive and seamless web-based approach gives you the power to track email, phone calls, postal mail and citizen drop-ins. The program becomes even more useful and powerful when used in tandem with Comcate’s GIS Module. Save time on administrative tasks via automated routing and tracking of requests, a centralized database that puts information right in front of you, case resolution tracking with robust case management tools and automated notification of unresolved cases and open tasks.

You can improve customer service and efficiency with informed, prompt dialogue between city staff and citizens with the eFeedback Manager. Automatically update information on a completed case, provide 24-hour access to your office with a robust online customer service center, post and easily update citizen FAQ information and easily offer up email postings and blasts on any topic of interest to all citizens.

HIGHLIGHTS

Workflow Automation

Escalation and Notification of Cases

Complete Reporting

Case Management

Customer Service Center

Online Case Submissions

Auto-Response Emails

IVR Integration

“Comcate integrated eFM across all departments to provide a city-wide view of requests and improved our effectiveness at responding.”-Bert Perry, Senior Management Analyst, City of Lancaster, California

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