Will, we are truly sorry about your experience with us. However, when we spoke on the phone to set up a time for you to come and bring it to your mechanic, we made clear that we cannot hold vehicles without a deposit. The day in which you were slated to come see the vehicle is the same day the vehicle was sold. Unfortunately, the time between the sale and your call was so short we did not even have the chance to call you first. We are very sorry for how you perceived this experience, but we assure you that you were not forgotten about, the car you wanted simply sold before you had the chance t

Will, we are truly sorry about your experience with us. However, when we spoke on the phone to set up a time for you to come and bring it to your mechanic, we made clear that we cannot hold vehicles without a deposit. The day in which you were slated to come see the vehicle is the same day the vehicle was sold. Unfortunately, the time between the sale and your call was so short we did not even have the chance to call you first. We are very sorry for how you perceived this experience, but we assure you that you were not forgotten about, the car you wanted simply sold before you had the chance to see it. In the future, deposits on our vehicles allow us to hold them for you for up to a week. This has always been our policy, and we feel it is as fair as it can be to all potential customers. Thank you for your feedback, and we hope you will consider us in future car purchases.
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CarGurushttps://www.cargurus.com

Jul 20, 2016

Abrubt Reply

Emailed dealer with question, delayed and abrupt single sentence reply.

We are sorry to hear about your experience. That being said, we strive to answer our customers in as timely a manner as possible, and try to make our responses as short and to the point as we can to ensure complete transparency. If you felt our response to your inquiry was abrupt, I assure you that was not the intention. Being one part of a two man dealership, I can promise you the response was written by either myself or my partner, and with only the best of intentions. - Key Morrow, Owner