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Notification Settings

Notification Settings is where you manage the email types sent to your members, and customize how those emails are sent. To access Email Settings go to Admin > Community Settings > Notification Settings.

Use the Email Settings page to manage:

Reply-To addresses

Email Templates used

Outgoing, Reminder, and Manager only email notifications

Email Customizations

The Reply-to setting controls the email address populated in your outgoing message when you click Reply. You can change the address by entering a new one in theReply-to field.

note

The From email address can't be customized. Only the Reply-to field can be customized.

Email Templates allows you to customize the Welcome and Usage Lapse Reminder emails. The Default Email Template determines if the emails will be customized to the member's chosen display language, or if it will be sent in the default language of the Community (usually English).

Email Notification Types: Outgoing, Reminder, and Manager Only

Select the check box next to an email notification type, and it'll be sent to your members/managers when triggered (see Description for when notifications are sent).

For a full list of email notification types that your Community members can receive, as well as which notifications members can opt out of, see our article on Email Notifications.

The tables below list which email types managers can enable or disable for their community:

Outgoing Emails

Notification Type

Description

Note

Welcome Email

Welcome newly registered members or managers to your community

Content Digest

Roundup of broadcast or popular content

You can send these to members either daily or weekly at a specific time (in the community time zone). If you'd like to customize the Digest content sent to each member, select Member Subscriptions from the Content Category dropdown.

While the Content Digest email can be customized in Email Templates, the individual posts are chosen dynamically for each member. If you'd like to select which posts are sent, use the newsletters feature in the Content menu.

Reminder Emails

Notification Type

Description

Note

Invitation Reminder

Sent to users who have not responded to an invitation. Reminders are only sent to members if they have not responded by the scheduled reminder date

Use the dropdowns to customize the number of days between reminders

Onboarding Reminder

Asks users to visit the community and complete any unanswered onboarding questions

Use the dropdowns to customize the number of days between reminders

note

You can go to a member's Member Details page and trigger the reminder whenever you choose.

Manager Only Emails

Notification Type

Description

Note

Community Statistics Summary

Compares the performance of your Community over a weekly or monthly period against the previous performance period

You can select both weekly and monthly summary emails

Submitted Posts Notification

Inform managers of new user submitted posts daily

You won't receive this email if there are no pending posts by the end of the day, or if the pending posts are not in your division

New Comments Notification

Inform managers on a daily basis about new user-submitted internal comments that may need to be moderated