STILL waiting for Refund Request on Order #742144

Timeline:
June 1st: Placed order for fire sale product.
August 4th: News update saying Canadian orders will ship in 2 days.
Sept 9th: Order still says “Processing” on website. Ask for refund via private question on this forum.
Sept 10th: Anni Pardo-Moran replies that Christopher is away for a wedding but will respond when he returns.
Oct 5th: I follow up with no response.
Oct 23rd: I follow up with no response.
Nov 12th: I repost this question in the public forum.