BHEESTIE FAQ

Is BHEESTIE the best method to dry my wet cell phone?

BHEESTIE products provide the fastest, most effective results with no messy residue. There are home remedies, but do you really want your devices covered in dusty cat litter or sticky food film? The crevices of your devices will never be the same. BHEESTIE works fast—up to 7 times faster than home remedies—and with wet electronics, the faster the better. Removing moisture completely and quickly is the key to preventing water damage in personal electronics.

Can I use BHEESTIE more than once?

BHEESTIE can be used to dry your electronic devices for up to one year if the blue beads remain blue and you keep the bag sealed at all times. When the blue beads turn grey, the bag needs to be replaced. The more moisture that is absorbed, the sooner you will need to replace your BHEESTIE Bag.

What do you mean by everyday moisture removal?

Most electronics are exposed to moisture on a daily basis, especially in humid climates or during sporting activities. Moisture accumulates from sweat, humidity, fog, and rain, as well as when electronics are placed on wet countertops, in bathrooms, in a locker, etc. Daily use of BHEESTIE removes accumulated moisture, thereby decreasing corrosion of delicate circuitry and reducing the chances of your device malfunctioning. We recommend placing your device in BHEESTIE for 2 to 8 hours daily to remove moisture effectively.

Why did all the blue beads disappear?

The disappearance of the blue beads means your BHEESTIE Bag needs to be replaced. If this happens before one year, it could be that the bag was left open or that an item with excessive moisture was placed in the bag. Remember, BHEESTIE removed all that moisture from your device, so your device is better off.

Can I use BHEESTIE to dry out my wet cell phone and my iPod?

Yes! You can use BHEESTIE to remove moisture from any personal electronic device, from expensive headphones to GPS devices to cell phones.

Help! I dropped my phone in the toilet! Help! I got my camera wet on vacation!

BHEESTIE works best if you place your saturated device in your BHEESTIE bag immediately after getting it wet. In a water emergency, it is best to use a fresh BHEESTIE bag, but if you keep a BHEESTIE Bag around for daily moisture maintenance, you may use the same bag for water emergencies. See Daily and Emergency Use Instructions. Because time is of the essence, always have a BHEESTIE Bag on hand.

How come you don't guarantee that my cellphone or personal electronic will work after it gets wet?

While BHEESTIE has made amazing saves of saturated devices, there are always unpredictable variables. With electronic devices, there are variations in size, ports, quality, age, etc. With water emergencies, many variables exist: duration in water, type of water (salt vs. fresh vs. filthy), type of liquid other than water, immediate actions taken after saturation, etc. Every situation is different. BHEESTIE offers the best chance of revival for your electronic device, but unfortunately, outcomes cannot be guaranteed.

I spilled a drink on my phone a month ago. Can it be saved?

Probably not, but get yourself a BHEESTIE bag so you can be ready for next time. Many people keep multiple BHEESTIE Bags at home, in their car, in their sports bags, on their boat, and when they travel. Wet happens. When it does, BHEE ready.

When I cut open the silver bag, should I cut off the zipper?

Do not cut off the zipper! It is best to cut your BHEESTIE Bag close to the top so you have extra room to close the zipper. A well-sealed BHEESTIE Bag ensures that your BHEESTIE Beads will work at full capacity and that BHEESTIE will remove maximum moisture from your device.

Yes! Many people store their headphones in BHEESTIE to keep them from malfunctioning.

Which Version of BHEESTIE Should I Use?

BHEESTIE comes in three versions: Sport, Protech, and Revive. We created separate packaging for different markets, but…

All three versions can be used for Water Emergencies!

All three versions can be used for any personal or professional electronic device.

We recommend the larger size (56g) for larger devices or multiple smaller devices.

We recommend the smaller size (28g) for smaller devices.

Will BHEESTIE pass through airport security?

Yes, BHEESTIE will pass through airport security.

Can I store more than one item in my BHEESTIE Bag?

Yes, you can store multiple electronic devices in your BHEESTIE as long as the bag can seal tightly and the beads haven't turned grey. Grey beads means the bag needs replacement.

Will BHEESTIE work if my device falls in a water-based solution such as salt water, soda, liquor or other water-based liquids?

We recommend conferring with the device manufacturer regarding the appropriate steps to clean and dry out your device. If you are unable to contact the manufacturer and your device is not working, we believe BHEESTIE represents your best chance for recovery. Customers have had success drying out salt-water-saturated devices in the past. We recommend rinsing the device appropriately with clean water immediately, or as soon as possible, and then patting it dry with a towel or microfiber cloth. Place the item in your BHEESTIE Bag for 12 – 24 hours or longer if desired, depending on the size of the device and the degree of saturation. Seal the bag tightly. Please be advised that rinsing some devices in water may damage parts of the device, i.e., hard drives or circuitry.

Will BHEESTIE work if my device falls in a liquid other than water?

In cases of oil, gasoline, solvents and other non-water-based solutions, please confer with the device manufacturer on steps to clean the device. We recommend rinsing the device appropriately with clean water immediately, or as soon as possible, and then patting it dry with a towel or microfiber cloth. Place the item in your BHEESTIE Bag for 12 – 24 hours or longer if desired, depending on the size of the device and the degree of saturation. Seal the bag tightly.As we cannot account for every possible liquid that devices may encounter, please check first to be sure that mixing water with the non-water-based solution on your device will not cause a dangerous chemical reaction. Mixing fluid types can be dangerous. If such a reaction is possible, we do not recommend rinsing your device in water. You may still place your item in the BHEESTIE Bag to see if it will dry it out.

What is the shelf life of the product?

The Bheestie Molecular Sieve beads have an extensive (10 years+) shelf life

even under extreme temperature changes. The extended shelf life relies onan air tight environment to prevent exposure to moisture. We provide an airtight seal on the foil bag providing a reliable condition for preservation.Prior to use, if indicator beads are still blue product is still able to beactivated.

Why do the instructions on some of the foil bags inside the box state, “Everyday Moisture Removal: Leave in for 8 to 24 hours; Emergency Soaking: Leave in 48 to 72 hours”?

We recommend under Emergency Soakings that devices stay in the bag for a duration of 12 hours or more. Most conditions are dry within a 12 to 24 hour period, however, under severe saturations you may want to leave the device in up to 72 hours. The foil bags that state 48 to 72 hours were printed with the thought of the worst case situations and the exterior packaging and website detailed instructions state to leave in for 12 to 24 hours. Under extreme conditions, Bheestie recommends waiting up to 36 hours or more.

We recommend under Everyday Moisture Removal that devices stay in the bag for a duration of 2 hours or more. Most conditions are dry within a 2 to 8 hour period, however, under severe saturations you may want to leave the device in up to 24 hours. The foil bags that state 8 to 24 hours were printed with the thought of the worst case situations and the exterior packaging and website detailed instructions state to leave in for 2 to 8 hours. Leaving the device in the bag longer than 8 hours will not harm the device.