Terms & Conditions

Terms & Conditions

Delivery

We aim to dispatch all orders on the date of purchase. Standard delivery is 1-4 working days; a next day option is available at an additional cost. All next day orders will need to be signed for on delivery. The buyer must ensure somebody is available to take receipt of the order. New Image are not responsible for orders not delivered due to the absence of anyone been available to receive the order.

The Buyer must inspect and test the Goods within 24hours of receipt and inform us immediately of any faults or queries. (Please see our Returns Policy)

Errors resulting in non-delivery due to customer errors may incur a re-delivery charge.

Payment

Goods will only be released on full payment; we accept all major credit/debit cards and PayPal

You can also make payment directly into our bank: Please ask for the details.

Cash Payments – A Cash-on-Delivery option is now available for telephone orders at an additional charge. Please phone for details.

Terms of sale

It is our sincere aim to produce the highest quality tattoo equipment and components. While it is our policy to maintain the highest standards of manufacture, we cannot accept responsibility for unskilled or unprofessional use of the goods or materials herein.

Returns Policy

We understand that from time to time a customer may need to return their order back to us.

To do so, you must first request a RETURNS CODE from us. You must do this WITHIN 14 DAYS of receipt. No returns code will mean we are unable to process the return and your package may be returned to you at your expense.

Please note the following:-

Faulty goods - Any returnable items which may seem faulty that are within warranty can be sent back to us for repair/replacement. It is the responsibility of the customer to pack the items well so they arrive back to us safely. We strongly recommend sending items back by an insured, traceable delivery service. Once received back and after testing, if the returned product is deemed to have no fault and is down to poor troubleshooting by the customer, it will be the customer’s responsibility to collect the item from us or pay a delivery charge to have it re-delivered. It is strongly recommended that you contact us first to try to resolve any issues you are having as more often than not we find that a returned item does in fact work, but just wasn’t operated or troubleshooted correctly.

If you are returning item(s) for a refund then the goods MUST be returned in a re-sellable condition i.e. same condition as you received it in and complete with all accessories and packaging, otherwise we may not be able to provide a full refund.

Please note that all inks are non-returnable ror hygiene reasons unless damaged on arrival, or faulty and the returns procedure has been followed.

Tattooing pigments

Premier Tattoo Supplies take no responsibility for the end use of the pigments they sell, it is suggested that a scratch/patch test is done prior to use to check for allergic reactions.

By purchasing these pigments you are agreeing to these terms and conditions.

Colours

Premier Tattoo Supplies do not Guarantee the colours of any inks or other products portrayed on this site. Colours are a representation only and may differ from monitor to monitor.

Online Security and Privacy

The Internet connection will become secure at the time you are asked to input your credit card details. This means that nobody can read your credit card number even if they are able to intercept the data transmission. We do not store customer credit card details not do we share custo

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Privacy Policy

The Premier Tattoo Supplies Privacy Policy.
At Premier Tattoo Supplies, we understand that your private information is important to you. That is why we have created this privacy policy to help ensure that you understand our position and what type of personal data that we collect from you.

This policy is active across our whole site and service, if you are unable to agree with this information in this document, you may be unable to purchase products from our store.

If you don’t have the time to go through this document, here are the cliff notes:
The personal data that we store on you has been protected, and will not be sold, traded, distributed for marketing for sales purposes.

Your data will be shared appropriately with parties to ensure we are able to fulfil our orders, IE dispatchers & delivery

You are in control of your data, we will comply if you wish to retrieve all the data we hold on you or choose to have it destroyed. You can do so by sending an email to ian@premiertattoosupplies.com

We send direct marketing through email with offers and news if you have provided consent for us to do so. You can remove yourself from this list at any point using the unsubscribe button at the end of every marketing correspondence.

NOTICE CONCERNING YOUNG USERS
Whilst we don’t screen users for their age, we do not market or direct materials to any user under the age of 18, we are fully compliant with the Online Privacy Protection Act of 1998

WHAT INFORMATION DO WE HOLD.
Information that has been provided to us by the end user, this includes name, address, date of birth, telephone number, email address, payment information and any other user-submitted data.

Information retaining to how you have used the service, for example, what products have you purchased and how they were purchased.

User account information, including usernames and passwords.

Whether or not you wish to receive marketing communications from us.

Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address)

HOW DO WE USE YOUR INFORMATION
Ther are a number of ways that we use your personal information dependent on how exactly you interact with our services and our store. We require your personal information in order to fulfil our services to you including taking payments and delivery of your goods

HOW DO WE NOT USE YOUR INFORMATION
We treat your personal information like our own, with the utmost care and attention, we will not sell, distribute, manipulate or trade share your data outside of Premier Tattoo Supplies. We will not sell or market to you using your personal information unless specifically given consent but you.

ANALYTICS AND SITE MONITORING
We collect data and information from browsers and devices to help us learn more about our customers and ultimately improve our user journey and overall site experience, this data includes IP address, device, location, browser and any other information submitted by the user’s device. We do not collect analytical data on our customers if the user has not submitted their consent to cookies.

COOKIES
Cookies play a vital role in making Premier Tattoo Supplies as good as possible. Allowing us to remember your basket, account, details and tailor your experience accordingly, please read our full cookie policy here.

OUR SECURITY
We take multiple precautions to ensure that your data is secured, these include:

Limited, restricted access to systems and that hold personal data

Operate a “need to know” policy with regards to data, systems and information

THIS POLICY HAS BEEN UPDATED MAY 2018
If and when changes are made to our privacy policy, you will make effort ensure that you are notified through the store.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

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If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

3rd Party Cookies

This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

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Please enable Strictly Necessary Cookies first so that we can save your preferences!

Cookie Policy

Cookies
To make this site work properly, we sometimes place small data files called cookies on your device.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?
To ensure that we are able to give you the best experience on our website, we utilise cookies that allow us to perform certain actions. For example:

To track and monitor traffic and user experience
To remember your preferences
To keep you signed on if you have access to our portal.
To remember your display preferences.
if you have already replied to a survey pop-up or newsletter popup.
if you have agreed (or not) to our use of cookies on this site
To remember your basket and allow you to utilise our online store correctly.

We utilise the following types of cookies
Strictly Necessary Cookies – These allow us to remember if you want cookies or not.
First Party Cookies – These help us remember you if you sign in.
Third Party Cookies – These allow us to monitor Traffic and users coming to our site.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

If you wish to learn more about our use of cookies or have a question with regards to the contents of this policy, please email ian@premiertattoosupplies.com

How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.