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Service Notice: EF 24-105mm f/4L IS II USM Lens

We have
determined that some EF 24-105mm f/4L IS
II USM lenses exhibit an AF operation-related malfunction. The
details of the phenomenon and Canon’s service policy are described below.

We would like to offer our
sincere apologies to users who
have been inconvenienced by this issue. Going
forward, we will spare no effort in our quality management to make sure our
customers can use our products with confidence.

Phenomenon

At the wide-angle end, focus is not achieved properly
when a peripheral AF points are selected, regardless of the AF area selection
mode.

Affected Lenses

If the first two
digits in the serial number (see the image below) of your lens are ”48”, ”49”, ”50”
or ”51”, then your lens MAY POSSIBLY be affected.

How to check if your lens is affected:

Click
the search button below to display the serial number input screen.

Input
your lens’ serial number (10 digits) and then click the [Submit] button.*
Please double check the serial number you entered before you click the [Submit]
button.

One
of the following three messages will be displayed.“Your lens is NOT an affected product” “Your
lens is an affected product” “Invalid number”

*The list of affected lenses will be
updated periodically in accordance with the handling status.

Support

As soon as preparations have been completed, we will inform users
about the start date for accepting support requests for lenses affected by this
issue.

Potentially affected products will be inspected and repaired free
of charge. If you own one of the
potentially affected products please contact our Customer Support Center.

This information is for residents of the United States and Puerto
Rico only. If you do not reside in the USA or Puerto Rico, please contact the
Canon Customer Support Center in your region.