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Institutional and Social Web Services: Evidence for Their Value

Institutional and Social Web Services: Evidence for Their Value

Brian Kelly facilitated a one-day workshop on
"Institutional and Social Web Services: Evidence for Their Value".
The workshop, which was hosted at Birkbeck, University of London,
was held from 10.00-16.00 on Tuesday 7th December 2010.

Abstract

This workshop is the second in a series of events which are being organised by
UKOLN on behalf of the JISC. The workshops support an activity on
"Evidence, Impact, Metrics" which aims to explore ways in which evidence can be
collated in order to demonstrate the impact of online services and the metrics
which can be used to support such evidence.

The initial workshop in the series addressed
"Institutional Web Services: Evidence for Their Value" and will take place
at the University of Strathclyde on 12 November. The outputs from the workshop
will inform the second workshop. The second workshop will have a wider remit
and will address metrics for measuring the impact of use of Social Web services
to support institutional activities.

Expected Outcomes

At the end of the workshop participants should:

Have a better appreciation of the importance of the need to gather and
interpret evidence.

Understand how metrics can be used to demonstrate the value and ROI of services.

Have seen examples of how institutions are gathering and using evidence.

We aware of limitations of such approaches.

Have discussed ways in which such approaches can be used across the sector.

Venue

The event will take place in Room 509 (Fifth floor),
Birkbeck, University of London, Malet Street, London, WC1E 7HX.
Note that the main entrance is on the Torrington Square side of the building
and not Malet Street.