Satellite Favorite Channel List issue with 58PFL9955H/12 Cinema 21:9

According to manual (and what you would expect as user) it is possible to (quote from manual): " you can reposition channels within the list or rename a channel "

Unfortunately, the 58PFL9955H/12 Cinema 21:9 set does not allow a re-order in the Satellite Favorite Channel list. When within the list the option "reorder" is selected instead of reordering the list in which one is currently browsing it shows the full list of all Satellite channels (3000+) and you have to reorder within these - which is impossible from usability point of view.

Related to above issue: it is also not possible to switch channels with a favorite list using the numeric keypad on the remote control. Numeric keypad is always using the full channel list numbers (outof the 3000+) to go to the channel and not the channel number in the favorite list - this makes the use of the keypad on the remote impossible.

Awaiting for 6 months a SW update, but it seems that this issue although I have inserted it several times into the helpdesks of Philips, it is not taken care of / is deemed not important.

I also mentioned in the past, that the favorite list is only a sub list of the overall list. One need to setup the complete list to have a user specific favorite list. Also the IP-EPG isn't mapped to the actual chosen list, but to the complete list...

Yes but this can´t be right ?

Originally Posted by Toengel

Hi,

I also mentioned in the past, that the favorite list is only a sub list of the overall list. One need to setup the complete list to have a user specific favorite list. Also the IP-EPG isn't mapped to the actual chosen list, but to the complete list...

USABILITY = 0

Toengel@Alex

If this is the user experience meant for the top-line Philips TV then I am disappointed ! The manual clearly states to re-order within the list, not in the complete list - Philips should fix this in the SW. With the EPG you are right, here also it is a far from friendly user experience, maybe it is being picked-up as well

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