Operations Manager Jobs In Kenya

14 Dec 2018

Travel Operations Manager at ATS Travel

Location; Nairobi

Employment Type; Full Time

Job Level; Senior Management

Minimum Qualification: Bachelor

Job Summary

ATS Travel is a leading travel agency in Kenya with several branches spread across the country. We are looking for competent self-driven and result oriented professional for Travel Operations Manager position in the Travel Department. The position reports to the Managing Director.

Job Objective

The role of the Travel Operations Manager is to lead and coordinate the daily activities of travel consultants, consisting of up to 12 travel consultants. Main objective is to ensure seamless service to ATS TRAVEL clients. Some of the main duties of the Operations Manager include monitoring the overall activity of all travel accounts. Ensure that call and email volumes are monitored to meet the customer service standards. Manage and lead team members to ensure that they are available to provide the contracted customer service during working hours, and have the skills to make arrangement in GDS for flights, transport, and accommodation for a trip.

Responsibilities

Sales & Marketing

Marketing & Selling all travel products- Help in promoting and marketing the business, sometimes to new niche markets, this may need time out of the office to see new prospects and dormant clients. Also may require delegation consultants to specific dormant accounts. (New Business)

Monitor team activity and workload in order to identify recruitment needs and seek approval.

Participate in recruitment of approved new team members and conduct interviews in a timely manner and in accordance with company standards. Final recruitment subject to approval with the HR manager and Director

Constantly motivating the travel team to hit their targets and ensure company profitability;

Meeting regularly with team leaders to give them sales figures and plan how they approach their work;

Meeting management to advise on strategy, finding out about any local issues and future trends;

Overseeing the recruitment, selection and retention of staff as well as staff training;

Ability to mentor direct reports and identify opportunities for growth within the department.

Skills, interests and qualities

The skills required to perform such work are as diverse as the function itself. The most important skills are:

Excellent written and Oral Communications skills

Organizational abilities. Planning and prioritizing through execution to monitoring for productivity and efficiency.

Analytic capabilities/understanding of processes and implementation of SOPs

A broad understanding of other functions. An attention to detail and analytical.

Coordination and optimization of processes for maximum efficiency.

Quick decision-making with a clear focus on problem-solving.

People skills- must people skills to properly navigate the fine lines with colleagues, subordinates and senior management. Ability to interact and cooperate with all company employees.

Creativity- ability to finding new ways to improve corporate performance.

Tech-savvy. Familiar with the most common technologies used in the industry, a deeper understanding of the specific operation technology at the organization including PBX Phone system management, Amadeus/Galileo Script writing, TRAMS Interface experience, Client Base Plus development, integration and deployment for leisure or corporate travel, automated ticket-based ticketing and tracking system.

IT/Computer Knowledge skills- Expertise with the Galileo/Amadeus GDS platform and web fares integration, working in an automated Quality Control environment, and Implementing best practices.

Minimum Experience: 6-10 years of direct supervision of front line travel Consultants in a corporate travel environment.

Experience managing leisure, group or event travel.

Specific functional experience, perhaps in operations, marketing, sales, retail or IT role, may be advantageous.

Advanced knowledge of GDS system – Amadeus/Galileo

Good leadership skills and knowledge of people management

General understanding of KPI used in travel industry

Good understand of customer service skills

Good financial understanding of budget and reports

A strong business acumen

Excellent Phone & E-mail etiquette

You could be on call 24 hours a day. Should be prepared to work late hours and also on holidays if need be.

How To Apply

Interested candidates who meet the required qualifications and experience are invited to submit their applications through email to hrtravelvacancy@gmail.comto HR Manager; with subject line as “Travel Operations Manager” by 18th December, 2018.

The application should be a cover letter and CV as one document and indicate the title of the position on the subject line this will ensure we capture your application in the right way.

Applications should include contact details of three professional referees. One referee must be the applicant’s immediate supervisor