FAQ for Smart Watch and Wristband 1. Q: I can’t charge my watch / bracelet and it doesn’t power on, what should I do? A: If this is the first time you’ve charged your watch / bracelet, please use the adapter to power it, charge it for more than 3 hours, then press the button to start it; If you have not used the watch / bracelet for a long time without charging it, the battery would have opened the UVP function. In this situation, you need to activate the battery before using. (You can go to the phone repair shop to activate the battery).

2. Q: Why can’t I connect with Bluetooth? A: 1. If the phone's Bluetooth version is lower than the watch's / bracelet’s, they will not be able to pair; 2. If the phone's Bluetooth version is equal to or higher than the watch's / bracelet’s, but is initially unable to pair, then you need to clear the Bluetooth connection history on the phone, scan and re-connect again.

3. Q: The watch / bracelet icon shows that it has paired over Bluetooth, however the APP cannot sync data. How do I resolve this? A: Generally it is caused by the Bluetooth of the phone. Please close the APP first, restart the Bluetooth connection and re-pair the two devices. If the above step does not work, please restart your phone and try to pair the devices again.

4. Q: Why does my watch / bracelet frequently lose connection with my phone? A: Please check if your phone or other security software has set the APP as a trusted APP or not. This is required to pair the two devices. If it hasn’t, please set it as trusted APP and try again.

5. Q: Why am I unable to connect with the APP? A: Please making sure the OS of your phone is within the range that the smart watch / bracelet supports.

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Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After receiving your order,we require some time to test the product to ensure its quality.The exact processing time varies depending on the item.The average processing time is 3 working days.but this can also be affected by the item's stock status. For small quantity orders,the processing time is 1-3days while larger quantity orders may require 2-5days.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0.52%

44.87%

49.88%

3.5%

18.13

Spain, United Kingdom, Italy, Germany, France & Portugal

5.18%

43.44%

48.34%

1.17%

15

Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic

2.96%

40.34%

52.54%

3.74%

18.66

Russia

0%

4.45%

84.41%

11.1%

28

Japan, Korea

0%

21.30%

68.80%

9.66%

17.75

Brazil

0%

0%

23.91%

72.09%

38.6

Turkey

0%

37.75%

59.05%

3.1%

20.33

Thailand, Singapore & Malaysia

0%

40.39%

56.12%

2.6%

16.2

Other countries

0.7%

38.79%

47.94%

8.56%

23.57

Priority Line

United States

12.28%

79.05%

7.4%

0.52%

11.75

Spain, United Kingdom, Italy, Germany, France & Portugal

8.44%

66.56%

23.45%

0.45%

13.55

Russia

0%

3.48%

75.79%

20.04%

31

Brazil

2.21%

6%

61.29%

25.46%

30

Turkey

20.42%

77%

3%

0.08%

10

Australia

7.67%

86.60%

5.68%

0%

11

Korea

97.54%

1.57%

0.89%

0%

7

Japan

95.80%

2.09%

0%

0%

6.84

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8.45

Other countries

22.33%

30.8%

27.62%

17.64%

18.65

Expedited Shipping

ALL countries(EMS)

3.8%

46.8%

26%

15%

14.8

ALL countries(DHL)

65.8%

25.75%

3.86%

0.37%

6.72

GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

4

YandexMoney、 Webmoney

With YandexMoney and Webmoney, it is convenient and safe for you to pay via credit card、wallet or cash

5

Boleto

For Brazil customers, we accept Boleto: you only need to fill in the payment information, remember your Boleto Voucher information and pay it within 3 days at any Boleto stores.

6

OXXO

For Mexico customers, we accept OXXO: you can choose OXXO payment on our website, and then remember your OXXO Voucher information and pay it within 3 days at any OXXO stores.

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