The CRM Leaderboard ranks CRM software solutions based on user input
The Leaderboard is a broad representation of vendor software solutions based on consolidated review criteria. We have grouped and ranked software vendors according to user input, evaluations, surveys and our opinions. As we desire to update the Leaderboard frequently, please submit your input and evaluation at the User Review page.

Leaderboard by Market Segment

Small Business

Midmarket

Enterprise

Product Capabilities

Salesforce.com

Microsoft Dynamics

SugarCRM

Oracle OnDemand

Salesforce.com

RightNow

Salesforce.com

RightNow

SAP Business ByDesign

User Satisfaction

Salesforce.com

Microsoft Dynamics

Oracle OnDemand2

RightNow

SugarCRM

Salesforce.com

Salesforce.com

RightNow

SAP Business ByDesign

Vendor Stability

Oracle OnDemand

Salesforce.com

NetSuite

SAP

Salesforce.com

Oracle OnDemand

SAP Business ByDesign

Salesforce.com

RightNow

While many ASP (application service provider) or hosting platform advantages exist, the core tenants which define the SaaS industry and on-demand CRM software applications include Web-based software delivery and a subscription pricing model. Other criteria, such as offering a Web-native thin client CRM application, are generally presumed and preferred, however, failure to provide the first two basic tenants removes a software solution from being seriously considered in the SaaS model.

Footnotes:

1 Discarded.

2 There was some debate
among surveys and forum participants whether Oracle OnDemand should be
considered Small Business, Midmarket or Enterprise. Based on average user counts and
product capabilities, the current conclusion is that while Oracle's Siebel enterprise
client/server product is clearly an enterprise solution, the Oracle OnDemand
ASP solution is a best fit for Small Business and Midmarket.

All representations made are based on the opinions of the web site authors.
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