About This Job

Location

Bluebeam has an incredible technical services team and awesome customers WHO LOVE US!

If you love solving problems and want to take your technical knowledge and troubleshooting skills to the next level, we'd love to train you to be a part of our high-performing team as our Software Technical Support Specialist. This is a fun, fast-paced and challenging environment with opportunity for growth and development.

About the ROLE:

You’ll be on the front lines assisting customers with Bluebeam products, both in how to use the software as well as troubleshooting technical issues. We are not a call center! We want our customers to recognize that another intelligent person is on the other end of the phone or email working to understand their workflow and helping them utilize our tools to do what they do better and more efficiently.

More about the ROLE:

Serve as front line contact for customers by answering telephone calls and emails

Respond to questions and troubleshoot issues related to use of the Bluebeam software applications, including our plugins into other software applications

Act as an advocate for the customer and effectively communicate feedback to and from the members of our Engineering team in a very clear and concise method

Take ownership of technical issues from initial report to final resolution

Advise customers on software workflows and best practices, helping them achieve the desired end result with Bluebeam products

Set up test environments to verify reported software bugs and log them into our bug tracking database

Create internal and external support documentation

About YOU:

Customer service skills!! Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role will like to work with others and will help them solve problems with a positive attitude and helpful spirit.

Share your resume and a cover letter that explains why you believe you’d be a fit for Bluebeam and this position. We’d love to hear about a time when you solved an intriguing technical problem for someone other than yourself. Briefly describe the situation, your problem-solving approach, and the final resolution.

Impeccable writing skills are essential to all we do, and we weigh cover letters heavily. We love a cover letter that shows us your personality, but don’t stress if you’re not a comedian. Just be yourself. We’re mostly interested in learning who you are, what you love to do, and why you’d love to do it here with us. And if you send us the generic one you send everyone else, we’ll be bummed.