Flag Credit Union Adds New Collections Outsource

The $36 million Flag Credit Union in Tallahassee, Fla., is now using the services of the new Collections by Objective team from CUSO@Work, a division of CU*South in Fairhope, Ala., the company and credit union said.

Flag CU is the first venture for CUSO@Work expanding outside users of CU*South’s core processing software, the CU*BASE system from CU*Answers. CU*South is part of the cuasterisk network.

The Florida credit union is a CMC Flex user, according to the Technology Survey from Callahan & Associates.

“CBO works alongside the credit union collectors, in their CU*BASE or other core software, so the results of our collection efforts are seen in real time,” said team manager Rebecca Weemes.

“We started small, with a subset of delinquent accounts, while we learned how to work with Flag’s core software,” Weemes said, and Flag CU chose to collaborate fulltime with the CBO team from CU*South two months later.

“CBO’s rate of collection has far surpassed other companies that we used in the past,” said Crystal Smith, the 5,400-member credit union’s member solutions manager.