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Conect to FTP server - "connection called failed"

hello. I try to conect to my FTP webserver and i receive this message &quot;connection called failed&quot;. I went to Firewall -&gt; Zones , and i add my web address, but i still cannot login. But if i disconnect firewall, i can easy connect to my server. But is there any possibility to connect to my web serve without disconnect my firewall?