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International Asian universal bank: Malaysian core banking cutover

Overview

The bank planned to replace four legacy core banking systems as they neared capacity and obsolescence, with the goal of improving service levels and gaining efficiencies. The new core banking system would combine the functionality of the legacy systems and serve the Group’s business in all countries in the region. Accenture provided program management, implementation and roll-out for the regional core banking replacement program across all geographic phases, along with change management and training support. The project met its schedule and remained under budget, transitioning more than 9 million customer accounts, 300 processes and 4 legacy systems to a single system reaching all of Malaysia's 300 branches over a single cutover weekend with no delays, no high-severity issues and no financial write-offs.

"The project transitioned more than 9 million accounts, 300 processes and 4 legacy systems to a single system over a single cutover weekend."

Solution

The new core banking platform will be the foundation supporting the bank's vision of unifying across the region, providing user simplicity as well as efficiency benefits as all countries operate with a common single platform. The transition represents Southeast Asia's largest core banking system cutover to date, with the Malaysia phase migrating more than nine million customer accounts and integrating 89 interfacing systems in just two days. Accenture provided program management, implementation and roll-out for the regional core banking replacement program across all geographic phases.

Results

With the primary expectation focused upon on-time delivery, Accenture worked with the bank's teams to meet the planned cutover date, transitioning more than 9 million customer accounts, 300 processes and 4 legacy systems to a single system reaching all of Malaysia's 300 branches over a single cutover weekend with no delays, no high-severity issues, and no financial write-offs. Accenture also supported the change management and training teams in their successful development and delivery of 500 e-learning training days and 15,000 classroom training days.

In addition to the successful implementation, the Accenture team also helped the bank improve internal capability for project delivery, testing methodology, process management, and the system deployment process itself.