Support Center

Payments & Commissions

Last Updated: Nov 26, 2018

What are the changes to the commission fees for owners?
There will be an increase from 3% to 5% on the owner commission fee, plus a 3% payment processing fee. If you're in Singapore, 7% GST may be applied on your owner commission and payment processing fee.

This is alongside a reduction of traveller service fees from a fixed 12% to a range between 6 - 12%.

This is a part of our overall efforts to rebalance the overall booking fees that is paid by both the owner and traveller, to make it more attractive for travellers to make a booking on your listings.

The adjusted commission and traveller service fee also allows us to:

i) Invest more in both brand and online marketing to deliver more travellers to the HomeAway website, and therefore more bookings for you.

ii) Invest in the products and services we provide to help make our website easier and more secure to use, such as adding functionality for owners to review travellers and feel comfortable when accepting them in your home.

What is the commission fee breakdown per booking?
The overall Partner Commission Fee is comprised of:

i) 5% commission charged for the rental amount, any fees (such as cleaning or pet fees), and any additional payments. A 7% GST will be applied on the commission for partners in Singapore.

ii) 3% payment processing fee charged on the total payment amount you receive from your traveller, including taxes and refundable damage deposits. The portion of the processing fee charged for the damage deposit is refunded when you refund the deposit.

Why do I need to update my payment/payout details?
As part of the site upgrade, you will be required to update your payment and payout details (including bank account details) as there is a change in HomeAway in Singapore's payment provider(s). This is also to ensure that your details are accurate and up-to-date.

Why is PayPal not an option anymore?
We apologise that PayPal is currently unavailable due to a change in our back-end payment systems and provider. We will notify all partners when PayPal is made available again in the near future.

Will I get paid in my local currency or USD?
If you are banking in Singapore, you will be paid in Singapore Dollars. If you are not banking in Singapore, you may be able to select the currency you prefer to be paid when you complete your payment details..

How/When will I get paid on the upgraded site?
You will receive your payments as per usual. Payments will be processed 24 hours after a guest checks into your property. It will take 5 - 7 days for payments to be reflected in your account, depending on your bank.

Can HomeAway collect security deposits from travellers on my behalf?
You will be able to set the amount required for a security deposit for travellers on HomeAway. Travellers will then automatically be charged the rental amount, including deposit(s) upon checkout.

Deposits made through the site will automatically be refunded a maximum of 14 days after the stay if no damage is claimed.