1A) Any return of exchange of items will be applicable within 7 days upon receiving of the item
2A) Please send an enquiry to us via qoo10 platform, email or whatsapp/sms on the shortage of items or wrong items received. Please provide us with your order number for us to trace your order.
3A) Let us know if you have receive a defective item/items and we'll make good the exchange with you at your doorstep.
4A) If you intend to change your ordered products to other items, let us know anytime and we'll advise you as accordingly for the exchange.
5A) Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'