Adult Social Care

If you arrange and pay for your own social care or use direct payments to do this and have problems with the care you receive, you should contact your care provider.

If you are not satisfied with their response and they are registered with the Care Quality Commission, you can contact the Local Government Ombudsman (LGO), an independent and impartial body who can investigate your complaint.

This does not apply for those employing a personal assistant or other care provider not registered with the CQC. For advice and guidance on employing a Personal Assistant, contact: sdp@Vibrance.org.uk on: 01702 214 540 or write to:

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