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Monday, 9 July 2012

Virgin Blue High Tech Inflight Entertainment

Virgin America's new in-flight entertainment system will help passengers multitask. (Photo: Virgin America)Gone are the days when a cross-country flight meant being stuck for hours without a way to contact the outside world. In-flight connectivity is going mainstream. Virgin America--one of the most tech-embracing airlines in the nation--announced substantial tech upgrades to its in-flight entertainment system at the Airline Passenger Experience Association Expo in Seattle today.

The revamp of “RED” (Virgin America’s proprietary in-flight entertainment system) aims to improve seat-back entertainment for each passenger by offering larger, Internet-capable, touchscreen HD monitors, as well as Wi-Fi for passengers to connect their own devices to the Internet for the duration of their voyage. Passengers will be able to surf the Web on their seat-back monitor and connect multiple devices to the Wi-Fi at once. Virgin calls it a “hybrid” system across multiple platforms; in a press release issued late this morning, David Cush, president and CEO of Virgin America, said his airline wants passengers to multitask across tech platforms with this new system.

To get all this technology off the ground (so to speak) and make its fancy new tech-equipped planes work, Virgin America is partnering with Lufthansa Systems. The IT company--part of the German Lufthansa Aviation Group--designed BoardConnect, an on-board Wi-Fi network found in the German airline Condor’s planes. BoardConnect is currently in back-end testing on a brand-new Virgin America Airbus A320 cleverly named #nerdbird. BoardConnect’s server requires only a few access points to allow all passengers to connect to the system, and it will provide more scalable bandwidth than the current system does.

The new system will retain a wide selection of games, movies, music, and other programming, but if that seems limiting, passengers can power up their own devices and use the on-board Wi-Fi.

Since the equipment is still in testing mode, specifics are not yet available, but passengers can expect to see the new RED system on flights starting in late 2012. Virgin America expects its current fleet of 40 A320 planes to grow to 57 by mid-2013.

The Old RED System

Although the upcoming RED system promises a unique in-flight experience, Virgin America’s current system already seems to be pleasing its tech-happy passengers. The airline has had fleet-wide Wi-Fi for all passengers since May 2009, via Aircell’s Gogo service. Wi-Fi prices start at $5 and go up from there, depending on flight duration. Passengers can use their own laptops or mobile devices.

On top of Wi-Fi, RED also offers live satellite TV, video games, an instant messaging client that lets you chat with passengers in nearby seats, Google Maps that track the flight’s location, and an MP3 library that allows you to customize playlists. All of these options are featured on an individual touchscreen seat-back monitor.

Recently Virgin also entered a partnership with Google that permits passengers to rent Chrome Books on select Virgin America flights for free on-board use, until the end of September 2011.

What Do Other Airlines Offer?

Virgin America isn’t the only airline trying to boost its connectivity options--Wi-Fi seems to be a growing trend among other airlines, too. Delta offers Wi-Fi on more than 2200 domestic flights daily, also powered by Aircell Gogo and with similar pricing to Virgin America's plan. AirTran, American Airlines, Southwest, and United have Wi-Fi on select flights, and Jetblue will follow suit in 2012. With growing passenger connectivity needs--and with competitors raising the bar--major airlines have a real incentive to push in-flight entertainment in an even more tech- and device-friendly direction.

Chief Aviation Correspondent.
Jason has many years experience of the aviation and media industries. He has written numerous articles, reports and features for various publications and is the author of a number of both nonfiction and fiction books.

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Meet the team

Jason Shaw.

Jason Shaw's love of the aviation industry started at a young age when he used to watch the whirlybirds of Bristow Helicopters coming and going from the garden of his Surrey childhood home. Since those days he's worked in a number of key areas within the aviation industry from airlines, travel agents, holiday companies and product selection to reporting on it for local radio and making video travel brochures.

Jason is also an experienced broadcaster, having presented on radio, television, corporate videos and video travel brochures. He's an avid writer and written a number of books, articles, features and reports. He also loves to travel and his favourite destinations include Port Douglas, Singapore and Copenhagen.

Joshua Jordan.

Josh loves to travel and has a passionate interest in the airline industry. He's worked in both travel and the media for a number of years. His voice can often be heard on Internet-based radio stations as well and the odd commercial! The destination he calls his favourite is - New York.

Adam Shaw

Adam is the youngest member of the team, no relation to Jason and like the rest of the team, he has a keen interest in airlines, aircraft and aviation. His favourite destination is Prague and has just started taking flying lessons.