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Summary

Job posted:

Thu May 17, 2018

Distance to work:

? miles

1 Views, 0 Applications

Retail Assistant Branch Manager - 1488 Kroger

The Retail Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the sales, service and operations of a retail branch location. This involves performing a variety of duties to ensure quality customer service, achievement of branch goals and objectives, efficient and effective operations, and compliance with all bank policies and procedures. This position supervises and leads the branch in absence of the Branch Manager.

Key Responsibilities:

* Assumes management responsibility in the absence of the Branch Manager.

* Assists in managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed.

* Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.

* Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines.

* Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others.

* Flexibility to work weekend or evening hours.

* Basic math and accounting skills.

Minimum Qualifications/Experience

* 3-5 years combination of banking, relevant college education, and/or supervisory experience in a customer service or sales environment.

Formal Education & Certification

* High School Diploma or equivalent required.

* College degree preferred.

Work Status

* Full-Time

Supervisory Responsibility

* Supervises indirect reports.

Travel

* Up to 10% travel expected; local, overnight and out of town travel is possible

Working Conditions

* Conditions involve lifting no more than ten pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.