Help Centre

How To Set Who Pays The Service Fees For Your Event

Universe charges a per ticket Service Fee for all paid orders in our system. If you are using Universe Payments to process payments for your event, a credit card processing fee will also be applied. These fees are charged to buyers as a default setting but you can choose to absorb them into your ticket price. This setting can be changed at any time.

If you are using your own Stripe account to process payments, the processing fee will be charged to you by Stripe and not passed on as a Universe fee in our system. For further information on payment processing preferences, click here.