Your Privacy at Certified Training Institute and its Schools of Industry

Certified Training Institute appreciates the trust you place in us and is committed to respecting the privacy and security of your personal information. The following privacy policy explains the information we collect and what we do with it.

Whether you register for a class online or via the telephone, any personal information that you may share with us or any of the colleges we are affiliated with is kept absolutely private. We do not share or sell any part of your information or anything about you.

Personal Information We May Gather

When you register for a class or purchase study materials over the telephone, fax or place an online order, you give us your name, address, telephone number, email address and, in some cases, credit card information. You authorize us to store this information so that we may track your tuition information. All information is stored in a secure database that is not linked to the internet.

How We Use Your Information

We maintain a database to look up the original course information to answer your questions throughout the licensing cycles. Many students misplace their continuing education certificates. By storing your information, we are able to look up your original information ourselves. We preserve your history of continuing education courses for you.

Who We May Share Data With

Certified Training Institute does not sell or share information with any other source or third party. Your information is kept private and confidential.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or with an information request at builders@torchlake.com. We will need to know the student’s name, the title of the course, and the date of registration to efficiently look up your information.

Computer Tracking and Cookies

Our web sites are not set up to trace, collect or distribute personal information not entered by students. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes only.

Access Time/Limit to Online Courses

Your online course is accessible 24/7. The course will be available to you for six months from the purchase date. If you would like to extend your access time, please contact our office to purchase an extension.

Problems or Complaints with the Certified Training Institute

We strive to provide excellent education to our students. It is also very important to us that each student receive exceptional administrative and follow-up support before, during and after their education experiences. If, however, there is an issue that is causing any grievance, we would appreciate it if the student would first contact us by calling 1-800-727-7104 and allow us to find a satisfactory solution to the complaint.

If the student is still not satisfied with how Certified Training Institute dealt with the grievance, the student may submit a formal complaint to the State of Michigan, Department of Energy, Labor and Economic Growth, Bureau of Workforce Transformation, Victor Office Center, 201 N. Washington Square, 2nd Floor, Lansing, Michigan 48913.

Refund Policy

Refund Deadline: Due to the frequency of exam changes and material preparation enhancements, all refund guarantees will be honored up to six months (except if otherwise stated) from the date of purchase. A copy of original receipt and the exam failure notices are required to obtain a refund.

Incorrect Course Purchased: We make every effort to meet the student’s needs. Should a student discover that an incorrect course was purchased, the incorrect course will be replaced with the correct course of like price within 7 days of the date of purchase at no charge.

Unused Course: Refunds for unused online courses must be requested no later than 7 days from date of purchase.

Mail requests for refunds to:

This guarantee is void if your check to Certified Training Institute was returned with insufficient funds in your bank account or your visa or master charge cards were denied for the class or book purchases.

Book Returns

We will accept the return of books if the package is returned (at your expense) within 7 business days from date of receipt and it is unopened. If purchases were made online with a debit or credit card, your card refund will be processed within 24 hours of receipt of the books at our school. To cancel book orders please contact us as soon as possible after placing the order and if it has not yet been shipped we will cancel your order. (We “speedy ship” books as soon as the order is received whenever possible, so your order may have already been processed.)

Discount Coupon code policy

Discount codes, when available, apply to online courses only and do not apply to book purchases. All current discount offerings must be presented by the student and are valid only at the time of purchase. We reserve the right to offer special discounts for various courses, and states periodically and for specific course offerings.

Disclaimer

The information contained in the Architects Training Institute courses is for the sole purpose of fulfilling educational needs and should not be used as a specification guide in building projects or for legal purposes. Although all information is deemed accurate to the best of our ability, the Architects Training Institute will not be held liable for information included in the courses if used for any purpose other than to fulfill the educational need for which the course was purchased.

Ask the Instructor Hotline

It is important to us that all your questions are answered! We believe in student support through-out the registration process, moving through your online or classroom course, obtaining your certificate or just helping with continued education questions. We will be there for you!

We are available through our “Ask the Instructor” Hotline at 800-727-7104, any time during business hours Monday through Friday 9 a.m. to 5 p.m. (EST). Or if you prefer, just email your questions to info@architectstraininginstitute.com

Our staff and instructors will personally take your calls and answer your questions. All emails and after hour phone messages will receive a response by the end of the next business day. The staff at Architects Training Institute will take the extra steps to assure you get the best support possible.

WE ARE GROWING!

CERTIFIED TRAINING INSTITUTE is continually expanding its curriculum to include not only Architects, but Builders, Engineers and Electricians. All Schools of Industry are housed under Certified Training Institute. Each school maintains the same excellent level of standards to ensure that the education not only fulfills your requirements, but will provide tools that you will use daily in your industry.