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We knew it would be a great stay but we didn't expect what we left with, picture perfect memories. We have 4 small kids and keeping everyone happy all the time isn't easy. We had a week of the best time together we've ever had. The weather , the house, the activities and most importantly, the staff. Andreas.... made the trip! He is so over the top kind. The chef and his help.... the best! We had a waiter Palma, whom is now a house hold conversation piece ... we ALL loved him!! Can't wait to go back.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

4 Jul 2017

Thank you for staying with us, it was a pleasure hosting your lovely family.See you soon!!

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This villa is located in the hotel zone but is very private (on a gated road). It has 6 bedrooms over multiple levels and almost all of the rooms have a balcony that faces the ocean. The villa has it's own pool and is also steps away from the beach, which was not crowded (we really liked that). The villa is very well maintained and the staff are just amazing (and very accommodating)! We opted to have meals at the villa and the food was outstanding. Andreas (the house manager) was very responsive to all of our requests and arranged transportation, a trip to Tulum, fishing, jet skis, etc. for us. There wasn't anything that we didn't have - it was perfect!

Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

24 Mar 2017

Hello Kelli,it was a pleasure hosting you and your family!Come and see us soon.

Robert

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The hardest part of reviewing this villa is where to begin....so here we go.....

We were an adult group of 6 couples who stayed for a week. We have stayed in hotels, rented villas and condos in several countries over the past 10 years, so we have a good idea of our needs and expectations when searching for properties. For this trip we decided on Cancun as our destination. Based on all of the prior rave reviews, this property instantly stood out. I can say now, without any hesitation, we made the best choice. Hands down.

The location is perfect. Right smack in the middle of all of Cancun's finest resorts, this property offers everything you need without the crowds. After taking my first walk along the beach (passing several 5 star resorts along the way) I knew instantly we made the right choice to stay in a private home. I couldn't get back to the villa fast enough.

The house is more beautiful than the pictures could ever capture. Immaculately clean, impeccably decorated and furnished. You couldn't ask for anything more.Every piece of art work and decor has purpose and a story....so well done.

One couple stayed in each bedroom (6 total bedrooms) so we filled it to capacity... With that said, we were all comfortable and privacy was respected. We never felt we were stepping on each other. The beds, linens, pillows were all top quality and comfortable.

The staff was perfect. All professional and extremely attentive without being intrusive.

One of the best choices we made was going with the food plan. If you're contemplating whether to do it or not.....a piece of advise....just do it. Angel the chef is just that....an angel. Delicious everything. All dietary requests were honored and it just kept getting better as the week went on.

Andreas, the house manager, was exceptional. A true professional who anticipated our needs and flawlessly followed through. I could write an entire review on Andreas alone!!

It's hard to find other words other than 'amazing', 'expectational', 'beautiful' and 'perfect' to describe our experience....so here's one word to describe everything:supercalifragilisticexpialidocious

I will definitely go back. I just wish it could be today.

Thank you, Robert and Andreas!!!!!!!!

Your age range35-49

Would you recommend this hotel to a friend?
Yes.

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

21 Dec 2016

Dear Rebecca it was a pleasure hosting you and the rest of the group.Thank you for the wonderful review and we hope to see you soon again!

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I seriously get tears in my eyes every time I think of our vacation at Villa Albatros. Tears of happiness and laughter and memories made with my family that will always be close to my heart. I traveled here with my extended family so we literally had every age represenedt from 85 years old all the way down to 3 years old. Other family members stayed at The Ritz because they can be rather hard to please. When they came to visit us at the villa they were beyond impressed with everything. Pictures actually do not do justice for how beautiful and well kept the house, pool, gardens and beach is. The property is a little piece of heaven on earth. What really makes this house stand out is the incredible staff. Andreas, the house manager, made everything happen and we can not say enough amazing things about him. The owner was very patient and kind as our family had never rented a villa so we had a lot of questions. I am already planning on renting the villa again with the other side of the family next year. One suggestion for anyone renting the villa.....go with the meal plan. It is totally worth not having to leave the villa and the food is better than you will get at any crowded restaurant.

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Liked best:everything

Liked least:that we had to leave

Travelling group:Extended Family

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Yes.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

2 Jun 2016

Dear Tina, it was a pleasure to have you and the family at our property and we look forward to your next visit soon.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This was our SECOND consecutive trip to VILLA ALBATROS. We LOVE LOVE LOVE the service, the hospitality, and the atmosphere. From the first day to the last. We would highly recommend this to anyone. We stayed with 2 families and had more than adequate space. It would be a lovely adult trip as well. We would continue to return this destination.

How easy was it to book the property?

Overall condition of the property

Bedding & mattresses

Bathroom cleanliness

Other facilities & amenities

Service

Travelling group:Extended Family

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Families with young children

Large groups

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

27 Apr 2015

Dear Amy,it was a pleasure to host you and the rest of your wonderful family.We look forward to your visit next year.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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