Shipping & policies

Estimated Shipping

Your order will be shipped to the address provided by Etsy/Paypal. PLEASE make sure it is up to date. Pen and Parcel will not be held responsible for packages shipped to the wrong address due to inaccurate information provided on Etsy/PayPal.

Most packages will ship USPS Priority Mail or UPS and should arrive within 2-5 days from the date that it was shipped. Next, business day rush shipping is available for an additional charge. Please email me for details.

Pen and Parcel only ships within the United States at this time.

Payments

Payments

We accept PayPal. You can also check out directly using a credit or debit card or an etsy gift card.

*10% sales tax will be added to any purchase shipped in the state of Louisiana.

Returns & exchanges

Returns & exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Additional return information

Once a proof has been approved by you, your order will be sent off for printing and Pen and Parcel will no longer be responsible for any errors (spelling mistakes, inaccurate information, etc). We will not accept any returns, other than when there is a mistake on our end. If there is a mistake on our part, we will happily fix the problem and send a replacement order or refund your money.

Additional policies

Once an order is placed, you should receive a proof from me in 1-3 BUSINESS days. Once the proof is approved, it will be sent off for printing and will then be shipped to you. The process of approving a proof, printing your cards and shipping them can take upwards of 7-10 BUSINESS days, so please keep this in mind when planning for your event.

When you receive a proof from me, PLEASE LOOK OVER IT CAREFULLY! Once a proof has been approved by you, your order will be sent off for printing and Pen and Parcel will no longer be responsible for any errors (spelling mistakes, inaccurate information, etc.) We will never print without getting your approval first, so please keep an eye on your Etsy conversations to watch for your proofs.

I strive to do everything I can to make sure my customers are satisfied, so I am happy to make changes to your proofs. However, each customer is limited to only three edits. After that, there will be a $10 charge added to your order for each additional proof.

Please note that printed colors may vary slightly from the images that you are seeing on your monitor.

DISCLAIMER:Photographs of your order may be used on my Etsy shop, website, Instagram or Facebook page, however I will always edit the picture so that addresses, phone numbers, email addresses, etc are not visible. Please let me know in writing if would not like photographs of your cards published.

All Pen and Parcel products will be labeled with our logo and website on the backside.