The methods by which Bill explained the process and issues around claiming, including the claimant's responsibilities, was very comprehensive. It gave staff a clearer understanding of the issues that may arise as we start dealing with full service cases.

December 2015

Good morning,
One of the most common questions I’m asked when doing our training sessions http://universalcreditadvice.com/housing-associations/training is – how will claimants exist with no money between th [...] Read more »

Good morning,
In one of my July bulletins I explained a new e-mail facility which had been produced by DWP to help facilitate applications for Alternative Payment Arragements (APAs). The procedure had two parts to it:
[...] Read more »

Good morning,
Rollout update
After a series of lengthy operational delays and related criticism from the likes of the Work & Pensions Committee, CIH, National Housing Federation, it appears that Universal Credit's [...] Read more »