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I had a document that I saved to both one drive and my

Customer Question

Hi I had a...

Hi I had a document that I saved to both one drive and my desktop, both nw are giving me an error message that, "This document is either deleted or not currently accessible." it was frozen and I had to force quit, but cannot find the files anywhere besides recent in word and it gives me that error. I have a mac

Technician's Assistant: Have you tried a Force Quit on your frozen Mac (pressing and holding Option, Command, and Escape)?

I did that and that's when I lost everything

Technician's Assistant: Anything else you want the Apple Expert to know before I connect you?

Hello momentos medinamorina! This means that they are elements in the folders.Mark "Trash" to find a folder called "Recovered items".Search for "Word Work Files" in the "Temporary Items" folder by typing "/ private / var / folder", you can probably recover your document.It has been my pleasure to help you today, please let me know If you need any other assistance. Thanks Again,Andy

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.