When I called the lady that answered was every helpful and friendly I believe her was Rachel or Raquel. Was able to check in early

Hard tofind found it from the back of hotel though the parking garage. It was my first time in Chicago I didn't know that they changed for parking everywhere. So asked a different lady that was there because Raquel was busy another customer and this lady was very rude about explaining that they charge everywhere she could have apologized and asked maybe if we were From out of town and didn't know

When I called the lady that answered was every helpful and friendly I believe her was Rachel or Raquel. Was able to check in early

Hard tofind found it from the back of hotel though the parking garage. It was my first time in Chicago I didn't know that they changed for parking everywhere. So asked a different lady that was there because Raquel was busy another customer and this lady was very rude about explaining that they charge everywhere she could have apologized and asked maybe if we were From out of town and didn't know

Great service and accommodations. Santa suite was a hit with the kids!

We were in a regular room that connects to a suite and there was a loud group in there loudly partying all night long. Action was taken immediately by staff, but soon after each warning the noise resumed. Request to be placed away from party suites...

Great service and accommodations. Santa suite was a hit with the kids!

We were in a regular room that connects to a suite and there was a loud group in there loudly partying all night long. Action was taken immediately by staff, but soon after each warning the noise resumed. Request to be placed away from party suites...

Air conditioning did not work
They confused my reservation with someone else and had no way of confirming which was mine or if I was double booked.
My confirmation number was different than the one they received from Kayak and it did not show my home address in their system to confirm that way either. Seems like there should be a better system with 3rd party bookings. The confusion was worrisome and took me at least an hour of time trying to sort out the situation.

location

Air conditioning did not work
They confused my reservation with someone else and had no way of confirming which was mine or if I was double booked.
My confirmation number was different than the one they received from Kayak and it did not show my home address in their system to confirm that way either. Seems like there should be a better system with 3rd party bookings. The confusion was worrisome and took me at least an hour of time trying to sort out the situation.