No one had slept on this mattress until then. the mattress now droops in the center where both my husband I meet every night - not on purpose! It's the most uncomfortable mattress either of us has ever owned. We went into Discount Mattress and were told to send pictures which we did - several.

We were then told we had to pay ANOTHER $100 for someone to come out and look at the mattress because the pictures we sent were not enough!The pillow top is wrinkled and bunches.