I should mention that aside from my check coming a couple days later than I was told, the customer service was phenomenal. The customer service hours were great and the people on the other end of the line could actually give you an answer you could understand (logically and linguistically).

I'm sorry to hear about your delivery mishap. I paid an extra $25 or so to get it delivered on Saturday (called them on Friday morning) and made sure I received a tracking number. I called UPS to confirm the delivery time as well.