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Booking.com Error: There are no usable rateplans configured for this channel

Booking.com Error: There are no usable rateplans configured for this channel.

This article will cover the error message mentioned above, why it happens, and how to resolve it.

There are no usable rateplans configured for this channel. It's possible that they are all read-only, which means that we cannot update them.

Cause

This error happens when all of your rate plans are setup on booking.com to be "read only". When they are setup as read only, it means the channel manager is unable to update rates or availability for those rate plans.

Having them as read only is not possible for channel management, so they must be changed to XML enabled.

Note

If your Rate PLans are marked as Read Only, you may see a message similar to the one circled below.

This rate is connected. You can receive reservations via your channel manager but you need to update your availability via the Extranet.

Solution

The only way to resolve this is to ask your Booking.com Account Manager (NOT Booking.com Customer Support) to change your rate plans to be XML enabled.

Send an email or message to your Account Manager stating the following,

Hi [Account Manager's name],

This is [Your Name] from [Your Property]. My Propert ID is [ID].

I am currently connected to myallocator as my channel manager. However, my rate plans are setup to be "read only" and they cannot control my availability or rates.

Please change my Rate Plans to be XML enabled to resolve this problem.