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E-Readers

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Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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I need to update my crefit card expiry date JA: What brand and model of e-reader do you have? Customer: Kindle paperwhite JA: How long has this been going on with your Kindle? What have you tried so f… read more

The light went out on my screen while I was reading and wouldn't come back on even though I could change pages etc. and continue to read. I tried closing the pad for several seconds repeated times but… read more

We have oneof the original Kindles. When it is charged and we try to turn it on the screen simply flashes "Amazonkindle - with the tree and the reader" about one cycle per second. The screen is black … read more

My Kindle isn't receiving the wifi signal. All my other devices are. I have shut it down and started again. No matter what, it doesn't recognize my password ***** I try to enter it and needless to say… read more

Last night I was reading when the back light started to flicker and the screen went dark, a few second later the light came back on. I thought it may need charging even though the battery indicated ha… read more

My Kobo glo e reader is frozen nothing works JA: When did you last charge your Glo? Customer: Not long ago it says it is nearly full JA: Have you tried a force reboot (pressing and holding the power b… read more

I'm trying to register my kindle but it keeps telling me the amazon info I enter is incorrect. I have an amazon account and am always logged into it so not sure why it tells me I don't have an account… read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.