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go to servce mode by just press additional function key than 2& 8 no. key together than again additional function key. than by pressin light and dark button go to clear all option than press (A) in light dark button. now switch off your machine than on.

Press the usermode star-the star just above the lcd display-and then # key,scroll with the arrows until clear is displayed press ok and scroll again untill ERR is displayed press ok,Swotch the machine off and on again.

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<span>Hi,<br /><br />For error code E004-001 or E004-002<br /><br />Cause:<br />The SSR has a short circuit.<br />&bull; The SSR has an error.<br />&bull; The DC controller PCB has a fault.<br />The heater relay has an error.<br />&bull; The heater relay has an error.<br />&bull; The DC controller PCB has a fault.<br /><br />Description:<br />&bull; The fixing heater remains<br />on.<br />&bull; The fixing temperature has<br />increased abnormally.<br />The heater relay remains on.<br /><br />FIRST TRY TO CLEAR ERROR:<br />Resetting Errors<br />1. The following error codes cannot be reset by merely turning off and then on the main power.<br />They require resetting in service mode:<br />E000, E001, E002, E003, E004, E032, E717<br />1) Start service mode, and select COPIER&gt;FUNCTION&gt;CLEAR&gt;ERR.<br />2) Press the OK key.<br />3) Turn off and then on the main power.<br />2. Error codes other than the above may be reset by turning off and then on the main power.<br />n Detail Code<br />Some error codes offer detail codes, which may be checked in service mode:<br />COPIER&gt;DISPLAY&gt;ERR (3rd block from the right)<br /><br />SERVICE MODE: <br />1) Press the asterisk key ' * ' on the control panel.<br />2) Press '2' and '8' on the keypad at the same time.<br />3) Press the asterisk key ' * ' on the control panel.<br /><br /><br />If these doesnt helps, you need to call service to locate the fault, which is probably bad thermistor.<br /><br />Hope that helps!<br /></span>

What is the error code that is displayed? If it turns right off, hold the main power switch till the display screen display's the error code. Write it down and let the forum know what it is, it will help with a answer.

E000Indicates either of the following: the main thermistor (TH1) has poor contactor an open circuit; the thermal switch (TP1) has an open circuit; themain/sub heater has an open circuit; the main power supply PCB is faulty;the DC controller PCB is fatly; the door switch is faulty.

In the case of E000 through E003, the code will not be reset when the mainpower switch is turned off, requiring the use of service mode(COPIER>FUNCTION>CLEAR>ERROR).However, if E001 or E003 is detected within 3 sec after the front doorswitch is identified to have been opened or closed, the code will be resetwhen the main power switch is turned off and then on. This consideration isto prevent a service call in response to an error detected when the switchoperation is not fully stable (as immediately after turning off and then onthe main power switch).

Get into service mode by pressing.....
additional functions key (*) key and then...
ID(#) key...
Scroll down to PRINTER then press OK
Scroll down to PRINTER RESET
then indicate YES(*)

If E000 through E004 is indicated, the RAM on the image processor will
retain the error memory of the fixing assembly after the power switch has
been turned off an then on. Execute the following in service mode, and
turn off and then on the power switch to clear the memory: #7
PRINTER>#4 PRINTER RESET>YES=(*).
Any problems please get back to me
Thank You