Asset Protection Specialist - Wilmington, DE #7808

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Maintains the equipment related to loss prevention and physical security such as CCTV equipment, the electronic article surveillance equipment and the intrusion alarm system.

Conducts inspections and audits to ensure compliance to all polices related to shrink control, cash handling and physical security. Documents all violations and communicates with Store Director and Loss Prevention management.

Conducts investigations at the direction of the Loss Prevention management. Prepares and maintains proper documentation thereof.

Monitors all Company policies and legal requirements re sales of merchandise, including but not limited to sale of tobacco and alcohol, use of WIC vouchers, associate purchases, refunds, coupons, shoplifting and loss prevention.

Prevents the sale of unsafe or out of code products.

Responsible for performing all job duties accurately, safely and with honesty and integrity.

Represents the store in a positive manner to the customers and the public.

SKILLSANDPHYSICALREQUIREMENTS:

Ability to be friendly, courteous, tactful and to maintain composure in dealing with customers and co-workers in a confrontational environment.

Knowledge of Company loss prevention and interviewing policies and procedures. Basic knowledge of law enforcement.

Ability to stand, sit or walk for long periods of time.

Ability to move quickly in case of emergencies.

Must possess good oral communication skills. Ability to understand and follow instructions, deal with potentially difficult situations effectively and assertively. Ability to work as a team player. Ability to understand and accept instructions and to communicate with co-workers and the public.

Ability to repair and maintain CCTV equipment and change out locks.

Ability to analyze transactions recorded on cash registers and other point-of-sales equipment.

Ability to prepare and maintain proper documentation for all interviews and investigations.

Ability to identify situations that may require immediate attention or intervention and to react according to Company policies and procedures.

Must possess mental alertness and basic mathematics skills and weights and measures.

Complies with all Company policies including safety, loss prevention, attendance, grooming standards and dress codes.

May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.

Must possess a valid driver’s license and a reliable vehicle.

Some travel required.

PHYSICALENVIRONMENT:

Exposure to outdoors when conducting surveillance.

Exposure to potential hazards exists while confronting or apprehending shoplifters.

Various work conditions consist of a temperature controlled store and occasionally outdoors environment.

SAFETY-SENSITIVEPOSITION:
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to the job classification. They are not intended to be construed as an exhaustive list of all responsibility and skills required of associates so assigned. The responsibilities, duties and skills required of personnel so classified may vary with each store and/or from store to store.