[SOLVED] Loads of tmp files not clearing.

Hi I am newbie on here.

As long time user of Zone Alarm Free Version, last month I upgraded

to Zone Alarm Pro + Firewall. It is working well but, I notice when I run
a system cleaner, Easy Cleaner, it finds around 200 tmp files from zone alarm,
which are full of data but cannot be removed as they appear to be in use.
At first I thought it must be the logs, so I cleared them all out.
That didnít help, there is around 200MB of data there.

Can anyone advise if this situation is normal?

I run Win 7 premium 64bit on an all in one desktop
and it pays to be economic with unused files.

Re: Loads of tmp files not clearing.

Thank you Fax

I did try the search but found nothing like the problem I am having.

The other problem I am having is getting through the Zone Alarm Support firewall, if I can call it such.

I keep getting shunted into typical answers that are not relevant to my
inquiry. No where can I find an email address for support. I am 78 years old and don't go on Facebook or twitter. Too old to learn!

You mentioned a link in your signature?? Unfortunately I can't find your signature. Not to worry, I found a convolute way
to send an email to support and got an acknowledgement.

Bobthequill

Last edited by Bobthequill; October 6th, 2013 at 10:41 PM.
Reason: extra info

Re: Loads of tmp files not clearing.

Sorry there is no ZA e-mail support and never was since the last 10 or more years. If you move the mouse over the bottom of my message, click on "click here for ZA support". You will be redirected to the main ZA support web site. There you look for an icon with written "CONTACT US", you move your mouse over the picture and push on the left button of the mouse. Then you follow the instruction on screen.

If you cannot contact support this way then theer is something more than ZA on your system that is blocking communication with ZA.

If you are not happy with the answer by official support you may need to consider to move to another product that you feel more confortable with or that offer a support that you consider more suitable. In case, please ask for a refund, if applicable.

Re: Loads of tmp files not clearing.

Some offotopic remarks needed to go. Please keep on topic "tmp files" or I will be forced to close the thread due to abuse.
Please remember this is a user forum dealing with common ZA related issues. Other topics are out of scope for this board.

If you are not even able to see my signature then, as already said, you have more issues on the PC than ZA. So, I would remove ZA. Try to fix the system with the help of volunteers around you or at, for example, bleepingcomputer.com forum, only then install back ZA. You may also try to access this forum from another PC to actually see the forum as it should be.