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Job Description

Overview

onPeak, a GES network company*,( https://www.onpeak.com/) is the leading hotel booking solution for the events industry. For more than 30 years, onPeak has been the leading provider of accommodations in the ever-evolving events industry. Join a team that creates incredible experiences around the world, with offices in the United States, Canada, United Kingdom, Germany and the United Arab Emirates, Global Experience Specialist Inc. (GES)* creates exciting events and brand experiences around the world.

Learn more about us and how we provide amazing employee experiences at: https://www.glassdoor.com/Overview/Working-at-onPeak- EI_IE568667.11,17.htm

We're growing and looking for smart, savvy, funny, passionate and detailed-oriented people to join our Account Services team. The Account Coordinator supports the administrative functions of the Account Services department with a wide range of duties and responsibilities as assigned by the Director(s) of Account Services. This is a great first step into the exciting world of event hotel accommodations!

Responsibilities

* Assist in executing the onPeak service plan to deliver high quality customer service, strengthen brand awareness/loyalty while driving room night capture and revenue* Provide general support to our internal event teams to ensure exemplary service to our clients* Assist in the internal and external implementation of clients/events* Assist with the entry and quality assurance of hotel contracts into the proprietary Compass Reservation System®* Manage/process client VIP hotel room requests* Assist with Event Recap Reports including the collecting and analyzing of post-show actual and audited consumed room nights* Assist in generating and distributing client correspondence* Complete departmental projects, tasks and other administrative duties as assigned

Qualifications

* College Degree or commensurate experience* 1+ years of travel/hospitality industry experience preferred* Strong verbal and written communication skills* Excellent organization, prioritization and analytical skills* Team player with exceptional interpersonal and project management skills* Must be proactive, detail oriented and able to multi-task* Ability to easily grasp technical concepts to learn the Compass Reservation System®* Strong technical aptitude in the Microsoft Office suite (Outlook, Word, Excel & PowerPoint)

Work Environment

Benefits:

Our team members are our family, so we help our team members care for their families. The rewards of joining onPeak are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

About GES Corporation

GES provides exhibition and event services in every major convention market across North America. A subsidiary of Viad Corp (NYSE:VVI), GES services include exposition general contracting, corporate event services and exhibitor support.