Frequently Asked Questions

Whom do I contact for regular maintenance issues?The quickest way to request service is to submit a Facilities Service Request, available anytime at www.cabrini.edu/FacilitiesHelp.

What are the regular business hours of the Facilities Department? The Facilities Department office hours are Monday through Friday, 7:30 a.m. - 4:30 p.m. The telephone number to the service center is 610-902-8242. If you have an emergency beyond normal business hours, please call Public Safety at 610-902-8245. If necessary, they will activate the 24-hour on-call system.

What is an emergency maintenance issue? Water leaking from a ceiling or electrical power problems would be examples of an emergency maintenance issue.

How do I identify a maintenance worker? Each member of the Facilities Department will have a College ID badge to identify himself at all times.

When can a maintenance worker enter my residence room? Facilities staff members will only enter a residence room if prior arrangements have been made with the residents or with a staff member from the Office of Residence Life. Facilities staff members are instructed to knock loudly at least three times before entering a student’s room. At that point the mechanic will loudly announce his presence before entering the room.

What is the normal temperature of a residence room and classroom? Space temperatures will be targeted for 68 degrees during the heating season and 76 degrees during the cooling season. If you feel your room does not fall within these guidelines, please notify the Facilities Department.

May I install an air conditioner in my room? Air conditioners may only be installed and removed by the Facilities Department.

Whom do I contact about recycling? If you are in need of a recycling container on your floor, please submit a Facilities Service Request providing the location.

In the event of a snowstorm, whom can I contact to borrow a shovel to dig out my car?Public Safety (610-902-8245) or Facilities (610-902-8242) can lend one of their shovels as long as it is returned. Proper identification will be required.