Dermalogica is dedicated to maintaining the accuracy of the ingredient lists on this website. However, because ingredients are subject to change, we cannot guarantee that these lists are complete, up-to-date and/or error-free. For an accurate listing of ingredients in each product, please refer to your product packaging.

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All Dermalogica products are made in the USA and are free of artificial fragrances, artificial colors, drying S.D. alcohol, and ingredients like Mineral Oil – all of which are known to exacerbate common skin concerns.
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I used this mask and left in on my face for about 10 minutes, and when I went to wash it off, it almost left like there was this wax feeling film left on my face. As much as I tried to get it off it continued to feel like this the whole night until I washed my face again in the morning. But after, my face did feel very hydrated! I would use this again but only at night when I'm about to go to sleep.

This product caused me to come out in a red raw rash on my cheeks and also caused severe dryness. The technician in store in Stratford, London recommenced me to exfoliate first and then sleep with the mask on. The product was meant to give me flawless skin as promised by this lady.

Judging by the below reviews, this product seriously needs to be taken off shelves and re-tested!!

How old are you?:

25-34

Bottom LineNo, I would not recommend this to a friend

Merchant response: Hello,

Thank you for your feedback. I apologize for your negative experience with the product.In order to best assist you, can you please provide me with the following information? Where did you purchase this product and when? Do you have any known allergies? Did you use this with any other exfoliants? How long was it on your skin? And finally, can you provide me with the batch code? It is located on the crimp of the bottle in raised or printed letters and numbers.You can send the info to webhelp@dermalogica.com. From there, I am happy to assist with an exchange.

I tried this mask as it was recommended by my local salon and spa and it caused my skin to feel burned within minutes of having it on. I removed in at around 12 minutes and it actually continued to get worse/caused my skin to feel hot after I removed it. I'm hoping I will be able to return this.

How old are you?:

25-34

Bottom LineNo, I would not recommend this to a friend

Merchant response: Hello,

Thank you for your feedback. I apologize for your negative experience with the product.In order to best assist you, can you please provide me with the following information? Where did you purchase this product and when? Do you have any known allergies? Did you use this with any other exfoliants? How long was it on your skin? And finally, can you provide me with the batch code? It is located on the crimp of the bottle in raised or printed letters and numbers.You can send the info to webhelp@dermalogica.com. From there, I am happy to assist with an exchange.

I am using this mask for long time but recently when i ordered this product i can see the colour and frangrance of this mask is different.its bit yellowish in colour but before it used to be white clear and even smell of it is now bit different (it smells like a fish oil) really wsnt to know if the manufraturers have changed this product )

I just developed 2 new pimples on my face right after using this hydrating mask.

How old are you?:

35-44

Bottom LineNo, I would not recommend this to a friend

Merchant response: Hi There,

Thank you for your interest in Dermalogica. Skin Hydrating Masque will hydrate the skin. However, if you are acne prone, you may prefer hydrating products like Overnight Clearing Gel or Multi Active Toner.

I have been used the Hydrating Masque for years alternating with PRM. I also used Facial Refining Masque and was extremely happy with the results. In my last two tubes of Hydrating Masque there has been an odd odour and it feels like it has more of a burning feeling rather than the wonderful hydration and glow that I used to achieve. I have talked to Corrie at Desrmalogica and to Vida Spa and they all tell me there is nothing wrong with the product. I have tried to continue using it as they all suggest but the odour is absolutely terrible like bleach or mold. I have been looking for a new product line but am still hopeful that it was just the batch. Please advise me how to proceed as I love Dermalogical.

How old are you?:

55-65

Bottom LineNo, I would not recommend this to a friend

Merchant response: Hi There,

Thank you so much for your interest in Dermalogica. I do apologize for your negative experience and would like to make this right. Please email the batch code of the product (found on the crimp of the bottle) over to webhelp@dermalogica.com. From there, I am happy to assist with an exchange, etc.

I've been using samples of this mask, and now purchased the full bottle. I really like how smooth and hydrated it leaves my skin. I have very sensitive, reactive skin, and haven't had any issues with redness or stinging. My Dermalogica aesthetician recommended that I wear it overnight to help my very dry skin, and that has helped me a lot -- I get acne, so I put a bit of my acne product on top to help combat the pimples, but I think it's a really great mask for overnight or to add some moisture to dry skin.

this masque burned my sensitive skin! i looked like a tomato... this the only dermalogica product that i have had such a horrible experience with! I have a huge amount of products and got this as a sample.

How old are you?:

25-34

Bottom LineNo, I would not recommend this to a friend

Merchant response: Hello,

Thank you for your feedback. I apologize for your negative experience with the product. In order to best assist you, I have emailed you directly to gather more information, such as: where you purchased the product, and when? Do you have any known allergies? What other products did you use on your skin along with the masque? And finally, what is the batch code? It is located on the crimp of the bottle in raised or printed letters and numbers.

I bought this along with the gentle exfoliating mask and this was the first time I've used them. I'm not sure which product has aggravated my skin but all day its felt dry, tight and on fire!

How old are you?:

35-44

Bottom LineNo, I would not recommend this to a friend

Merchant response: Hello,

Thank you for your feedback. I apologize for your negative experience. Please visit our chat, Monday - Friday, 8 am to 430 pm PST. I am happy to assist with returns. I would also like to collect the batch code of the product to report it to the quality control team.

Kind Regards,Bernadette

Merchant response: Hello,

Thank you for your feedback. I apologize for your negative experience. Please visit our chat, Monday - Friday, 8 am to 430 pm PST. I am happy to assist with returns. I would also like to collect the batch code of the product to report it to the quality control team.

I have very dry, very sensitive skin. In winter, when my skin is at its most vulnerable, I usually use the multivitamin power recovery masque every 2nd night, and I keep it on overnight along with my moisturizer. This combination works wonders for me, however now I'm pregnant and am concerned with the Vitamin A in the PRM, so I switched over to the skin hydrating masque - using it for 10 minutes twice a week. My skin is redder and dryer than ever, and very sensitive. This masque burns my skin.

How old are you?:

25-34

Bottom LineNo, I would not recommend this to a friend

Merchant response: Hello,

Thank you for your feedback. I apologize for your negative experience. Please visit our chat, Monday - Friday, 8 am to 430 pm PST. I am happy to assist with returns. I would also like to collect the batch code of the product to report it to the quality control team.

did the formula of this masque change?: I've used this for years and when i repurchased it last time I realized it was a clear gel; it didn't used to be like that! It used to be an opaque milky gel-like consistency and it wouldn't dry on your skin like this new gel does. When you google and see the images you can see some have the old formula and others have the new clear gel formula. So did this product change? Is there any way I can get the older one??

Thank you for your interest in Dermalogica. The raw materials we use in our products may slightly alter the color from batch to batch. This is because we do not use artificial colors or fragrances. Please note that it is the same formula.

Kind Regards,

The Dermalogica Team

Answered on 7/28/2016 by DermalogicaSkinTherapist from Los Angeles

Q:

Redness from Skin Hydrating Masque: Hello,

I have used the skin hydrating masque for many years. Today I cleansed as normal with the special cleanse gel and applied the masque all over my face as i normally would.

I also patchwork my masque with the charcoal one over my tzone and blemishes on the lower sections of my face.

I do not double them up just apply each to their areas.

Today for the first time and only on the areas ive applied the hydrating masque my skin went very flushed and warm and is now pink in the areas but only where the hydrating masque was applied.

This seem so odd it has never done that before and I have used the contents on this tube several times now since purchasing.