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A friend of mine was getting a "hard drive failure imminent" message when she rebooted her 64-bit Windows 7 Home Premium machine. I created a system image using Windows and then used an install disc and restored the image on her new hard drive. Ever since then she's been getting a message telling her that Windows may not be genuine.

When I view her computer properties it says that Windows is activated. I've seen other people post that a hard drive swap caused windows to forget it was activated but I'm about half convinced it's actually a malware issue. I've run a Immunet 3 scan, Spybot S&D, ADWcleaner, and they all come back with something at least the first couple scans. I'm still seeing ads from Codec V, even on my own personal site that has no similar ads. If I try to run Windows Update it says that it the service is not running but I've personally restarted the Windows Update service several times and that doesn't change.

Download Security Check from here or here and save it to your Desktop.

Double-click SecurityCheck.exe

Follow the onscreen instructions inside of the black box.

A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Warning!Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.

Double click on downloaded file. OK self extracting prompt.

MBAR will start. Click "Next" to continue.

Click in the following screen "Update" to obtain the latest malware definitions.

Once the update is complete select "Next" and click "Scan".

When the scan is finished and no malware has been found select "Exit".

If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.

Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:

"mbar-log-{date} (xx-xx-xx).txt"

"system-log.txt"

Please download Rkill(courtesy of BleepingComputer.com) to your desktop.There are 2 different versions. If one of them won't run then download and try to run the other one.You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

If using Vista or Windows 7 right-click on it and chooseRun As Administrator.

A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

If not, delete the file, then download and use the one provided in Link 2.

Do not reboot until instructed.

If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTEDo NOT wrap your logs in "quote" or "code" brackets.Do NOT use spoilers.Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.

Description: The Windows Search service terminated with service-specific error %%-2147217025.

Microsoft Office Sessions:

=========================

CodeIntegrity Errors:

===================================

Date: 2014-09-23 10:51:23.595

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-09-23 10:51:23.268

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-11-13 21:44:58.249

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-11-12 21:21:46.001

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-11-12 20:22:13.546

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-11-12 18:03:06.437

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-11-12 17:45:17.774

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-11-11 21:22:11.878

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-11-11 20:46:52.725

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Date: 2013-11-11 20:26:01.685

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.