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Sunday, April 01, 2007

Thursday, August 24, 2006

Russell Brunson has something new out that you might want to take a look at. It’s called Affiliate Landmine and it just launched.

Russell has a membership site, but instead of selling memberships one at a time by himself, he’s selling blocks of memberships with resell rights…

Basically he is offering to do all of the work on that membership site, and allow you to keep all of the profits. The licenses are limited of course, so take a look if you think this is something you might be interested in:

Russell describes his membership site as: “It is the membership site I am most proud of because of the concept is SO unique and because of all the backend earnings potential for my members.

The site is called “Affiliate Landmine” and each month I give my members actual landmines that they can use to earn HUGE affiliate commissions…”

Russell is selling a block of 500 memberships for $297. You can in turn sell each of these memberships for $19.95/month - or give lifetime access for $197. This is a great opportunity for those of you that are reaching the right market for it (or have the ability to)!

Friday, May 12, 2006

Putting The "Service" Back In "Customer Service"

By Sean Cohen The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you're not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical? Offering stand-out service on the Internet isn't as hard as it is rare. Take these simple steps towards old-style service in the digital age:

Give Each Customer a Personal ResponseWhen a customer sits down to e-mail your company, it's because he needs help. He chooses e-mail because it's quick, but his request still warrants a satisfying and personal response! Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

Be Clear, But SincereWhen responding to customers' e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, "Would this answer satisfy me if I were the customer?" Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer SupportE-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet! Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he's looking for. Make Sure Your Support Reps Have All The AnswersThe presence of phone support will do no good if your staff doesn't know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product. What a good feeling it is to talk to someone who feels confident in his product. It's even better if he's knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong CustomersToo many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life!