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Abstract

History has shown effective training techniques can produce significant business results especially in customer service, product development, and capability in obtaining new skill sets. This linkage of training to business strategy has given many businesses the needed competitive edge in today's global market. In today's technology age, information and communication processing is easier than before and many times more cost effective. It is only logical for businesses to incorporate distance training and etraining to reach their training objectives. The key to utilizing these methods is how to sustain the programs without diminishing the results of the training goals. Quality management initiatives provide a feasible path for
incorporating distance training, whether via the Internet, audio conferencing, video conferencing, or postal delivering methods. This paper will explore the manifestations of quality management processes on sustaining distance training in a business environment.

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Except where otherwise noted, this item's license is described as This item is likely protected under Title 17 of the U.S. Copyright Law. Unless on a Creative Commons license, for uses protected by Copyright Law, contact the copyright holder or the author.