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Great Hotel sliding down has become... - Brookstreet Hotel

Great Hotel sliding down has become tired!

My family and I have been coming here since it opened, 2 or 3 visits per year. In the beginning we were blown away by the style and level of service. rooms were unique and special. sadly over the past 3 years it has become a tired old lady of a hotel. rooms are dated, furniture in the rooms is broken down and stained,equipment seldom works, TV feeds from Rogers like last Night for the hockey game failed and nothing was done. The list goes on and on.The only redeeming qualities are the staff, by and large they are extremely friendly and knowledgeable. One staff member in particular who has been here since opening is Bartender Jason Colbran if you get chance to send any time on options bar and he is on shift you will have a great time. I hope the owners see this and pay attention as much as I enjoy the staff I am now considering other Hotels in the area.More

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Room Tip: keep asking if the room you are getting has been renovated

Stayed: October 2013, traveled with family

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Ask Mark R about Brookstreet Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded October 18, 2013

Dear Mark R, thank you for your review and loyal business. We appreciate your comments regarding the hotel esthetics and efforts are in place to update various areas of the hotel. We’re happy to hear you are consistently impressed with the service and will pass on your kind words to Jason. We hope to welcome you and your family back to Brookstreet soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This is a great hotel if you are doing business in Kanata/Ottawa meeting with Blackberry. The staff is incredibly friendly. The rooms are very spacious, clean and full of amenities.

The bar is a nice place to relax and they have a great selection of microbrews.

The only downside was the breakfast. The quality of food wasn't as good as one would expect from this sort of hotel. But the staff made up for it.

Stayed: October 2013, traveled on business

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Ask Michael C about Brookstreet Hotel

Thank Michael C

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded October 18, 2013

Dear Michael C, thank you for reviewing your recent business stay at Brookstreet. We’re happy to hear you were impressed with the level of service you received from our partners and the quality of the guest rooms. We’re sorry to hear the breakfast did not exceed your expectations as we always aim to offer the very best in gourmet dining. We appreciate your feedback and hope to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We have stayed here approximately 6 or 7 times over the past few months as the hotel is well positioned to the city of Ottawa, and for us, located close to family in Kanata. This time, however, we had the unfortunate experience of having flies in our room. Not one or two. We actually lost count but believe in excess of 30 over the two nights we stayed there. Even after killing all we found, the next morning there were more in the room. Upon checkout we mentioned it to the front desk and they advise that this occurs for about two weeks every year around this time. They weren't sure why it occurs, but obviously are unable to control it. They did, however, state that they would have been more that ready to come and remove them had we called, which we didn't. Flies aside, the hotel is otherwise well appointed and clean and we will be staying there again, but maybe not the first couple of weeks in October!!!

Stayed: October 2013, traveled with family

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Ask JREC30 about Brookstreet Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded October 18, 2013

Dear JREC30, thank you for your review and for being a loyal guest of Brookstreet. We apologize for the trouble you had with flies in your guest room and thank you for being understanding. Please rest assured the issue is being examined more closely to ensure it does not happen next year around the same time. We look forward to welcoming you back to Brookstreet!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Great hotel- fantastic staff who anticipate your needs. Very family oriented. Our 3 yr old son & family loved our stay at the hotel & wouldn't hesitate to recommend to anyone! The amenity bag for children with bonus tokens for the play room & recyclable drinking bottle that was refillable in any outlet on a complimentary basis was a really nice touch!

Stayed: October 2013, traveled with family

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Ask Sanita2013 about Brookstreet Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded October 18, 2013

Dear Sanita2013, thank you for your review. We’re happy to hear you were able to take advantage of the B Family package and our partners helped make your family getaway a success. We hope to welcome you back to Brookstreet soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Very close via March Rd. and Terry Fox Dr. to Hazeldean and the 417 so perfect for out-of-town wedding guests in Kanata area. Lovely outdoor pool. We loved our Jr. suite and room with two queen-sized beds. Had a great sleep both nights. Loved my brother's room with its balcony and Adirondack chairs (thought at first he'd brought them from home!). Very luxurious and the decor was well-chosen; friendly maids. Only downsides were that you needed a specific room key to reach each individual floor (tough for wedding guests). Didn't like the parking lot scanning; could try to make the hotel room cards scannable for parking too.

Stayed: September 2013, traveled with family

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Ask Leslie S about Brookstreet Hotel

Thank Leslie S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded October 7, 2013

Dear Leslie S, we’re pleased you found convenience in our location and were impressed by the overall look and feel of the guest rooms. We also appreciate your feedback regarding the room keys and parking. The parking ticket machine is a fairly new system so we are still working out some glitches. Thank you for your review and we hope to welcome you back to Brookstreet soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed recently for a work function. All services and amenities were taken care of. Room was comfortable and had everything that was required. Food was good and the Jazz bar was very enjoyable. Online pricing was great!

Would definitely stay there again on the next business trip.

Stayed: September 2013, traveled on business

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Ask recentguest2013 about Brookstreet Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Brookstreet, Public Relations Manager at Brookstreet Hotel, responded to this reviewResponded October 7, 2013

Dear recentguest2013, thank you for your review. We’re pleased to hear you enjoyed your stay and found value in your room rate. We look forward to welcoming you back for your next business trip!

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.