In order to get support for the purchased product you need to get your license activated here. Support is provided only to valid licenses. If your license is expired you need to extend your license for continue getting the support.

For using all these options, you need to be logged in to your account here in huntbee.com . If you do not have an account already you can register here for free.

If you have any queries related to our product, our service or anything, you can contact us by filling the contact form or you can directly send an email to opencart@huntbee.com . We will respond to your query within 24 business hours. Kindly do not post issues related to the extension installation or errors in the contact form as they will be addressed by our support ticket system.

Though we have demonstation for our extension or modules, we do not provide full access to users to completely test the demo because of safety and maintenance reason. However you can request for a complete demo where we will create a dummy website exclusively for you in our server and install the required extension. You can completely test the extension before purchase. This service is charged at a non-refundable amount of $5. To request this service you can contact us via the contact form or send an email to opencart@huntbee.com

You can get immediate responses regarding your purchase query. Ask your query on facebook messenger chat. You can intiate a chat with us by clicking on this link http://m.me/huntbee.opencart . Kindly do not post queires related to installation issues; errors, bugs needs to be addressed via our product support ticket system.

Support Policy

In order to streamline support requests and better serve you, we utilize a support ticket system (with effect from 12th Sept, 2014). Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

Support Eligibility

6 Months Free Premium Support for each license from the date of purchase

You can extend the support for another 6 months (i.e 1 Year Support) by paying additional 30% of price of the extension. This needs to be done within 7 days from the date of purchase

Support can be renewed for 6 months once the support is expired. The charges for renewing support is 60% of latest price of the extension

We provide another 3 months free support (i.e 9 months Free Support) for customers giving positive comments and rating to the extension in OpenCart Marketplace. This needs to be done within 30 days from the date of purchase. For further information or queries contact opencart@huntbee.com

Support Features

Installing the extension / module

Fixing any bug or issues in the extension

Template customization support (VQMOD / OCMOD). Please note we do not provide support for the templates mentioned below. Extra charges ($50) applicable to provide support to those particular templates / theme***

Support Timing

Support is opened only on every weekdays (Monday to Friday), Support Timings are 11.00AM to 4.00PM IST (Indian Standard Time)

Support is Closed on every Saturday and Sunday

Support is closed on Public Holidays followed by Indian and the United States Government

Ticket/Support requested might not be addressed during non-business hours.

We provide high priority support on all days, however extra charges are applicable.

Support System

All post purchase queries or issues must be addressed through our support system. Queries / issues posted in OpenCart comment area or any other section will not be addressed. Issues / queries via email might not be replied. For any queries / issues related to purchase, you must raise a support ticket in the system

For pre sale queries, you can email us directly or use our contact form / enquiry form. You can email us at opencart@huntbee.com

Ticket Response time

Once support ticket is raised, one of our representatives will respond (initial communication) to the ticket within 24 - 48 hours (1 - 2 business days). [Please note resolution time is not predictable. It might even take 2 weeks in rare cases]

Support terms and conditions

The support policy is applicable to all products purchased via HuntBee Store and OpenCart Marketplace.

Our support policy may or may not change, and we may not notify you via email.

By purchasing a product you agree to all the points mentioned here.

***Templates where FREE SUPPORTwill not be covered or Charged additional $50 for 6 months:

If you have any concern or suggestion or clarification regarding our support policy, please feel free to contact us.

Last updated: 12 October, 2016

BEST-IN-CLASS EXTENSIONS

High quality OpenCart extensions developed with best opencat practices.

MONEY BACK GUARANTEE

30 days refund policy if our support team cannot help you solve an issue with our products.

DEDICATED SUPPORT

Ticketing System for dedicated support

WEB EXPERTS

Expertise in PHP, MySQL, HTML, CSS, JavaScript, jQuery, Ajax

About Us

We provide premium OpenCart extensions and services. Our team is expertised in OpenCart installation and development and we also provide consultation on setting up an OpenCart Store. Our extensions are being sold in OpenCart Marketplace as well as you can purchase directly from our store with discounted price and earn reward points with which you can use it for your next purchase with us.