At Advanced Family Medicine, our goal is to offer comprehensive primary care for you and your family. Serving as your medical home will give us the best overall view of your health and family medical history, which will enable us to provide care that works best for you. And should you ever need to see a GHS specialist, that doctor will have access to your electronic medical record – quickly and securely – to assist in your health care.

Providers

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Chronic conditions such as diabetes, high blood pressure, cholesterol management, and hypertension

EKGs

Family and personal counseling

Full-service laboratory services

Gynecologic care including Pap smears, birth control and menopausal care

Immunizations

Minor surgery, such as cyst, wart or mole removal

Nutrition counseling

On-site lab for routine blood or urine analysis

Pediatric care, including well visits for newborns, infants and children

Physicals, including those for annual checkups, camp, kindergarten, flight, immigration and sports

Same-day appointments

Sports injuries

Well-child exams including vaccinations

Office Policies

Appointments

We see patients by appointment, except for medical emergencies. If you need an urgent appointment, please call the office and we will make every effort to see you the same day.

Please arrive 15 minutes before your scheduled appointment so that our front office and clinical staff may prepare for your visit with the doctor. If you arrive after your scheduled appointment time, we may ask that you reschedule your appointment for another day.

Missed Appointments

If you are unable to keep an appointment, we request that you notify the office 24 hours in advance. Missed appointments may result in a fee. Our clinical staff is available to answer questions and help you decide if you need an appointment. A staff member will return all calls made before 2:00 p.m. on the same business day. Our staff may not be able to return routine calls received after 2:00 p.m. until the following day.

After Hours

Our physicians are available for after-hours emergency calls. If you need to speak with a doctor after hours, please call (864) 833-0973 and you will be directed to the GHS after-hours service. They will provide you with instructions on reaching the on-call physician.

Medical Questions

We request that routine questions be directed to the clinical staff during office hours.

Hospital Coverage

Patients who are admitted to the hospital for treatment will be cared for by GHS hospitalists (the inpatient physician team).

Prescriptions

Prescriptions and prescription refills will be given at your office visit. If you need a refill between visits, please call us during office hours. We will need two business days to process requests for prescription refills. We are unable to refill routine prescriptions after hours or on weekends.

Special forms and Correspondence

A processing fee will be applied for special forms and correspondence, including but not limited to requests related to life insurance, employment, sports/physicals, disability, driver’s licenses, nursing home and assisted living admission forms, and FMLA.

Insurance and Payment Policy

Our office will assist you in filing claims with your insurance company. Payment for co-payments and deductibles must be made at the time of your visit. Please be familiar with your insurance benefits and requirements. There may be fees from your insurance company if you use an unapproved location for laboratory tests or fail to obtain appropriate authorizations. Please notify our office with any changes to your insurance, address, phone number or personal information.

Patient-centered Medical Home

What is a patient-centered medical home?

A “medical home” is a medical office or clinic where a team of healthcare professionals works together to provide comprehensive primary care. “ Patient-Centered” is our way of saying that you are the most important person when it comes to your health care and that the healthcare team focuses on you to provide the best care possible. As a patient-centered medical home, we pride in offering the best care based on the lasts technology and evidence-based research.

What does a medical home look like?

A patient-centered medical home provides care for the whole person. Your care is personalized, coordinated and delivered by the medical team. Our primary goal is to improve access to primary care for adults, youth and children. A patient-centered medical home achieves this goal while producing significant health benefits through prevention and wellness.

A patient-centered medical home also provides care that is appropriate based on your culture and language needs. This approach improves access by making it easier to communicate about complex health issues with providers who understand your linguistic and cultural framework.

Your care team

Your team will include a personal physician that will be responsible for your continuous and comprehensive care. This physician will lead the team of other medical professionals who collectively are responsible for your ongoing care. Your medical team will help coordinate your care across all aspects of the healthcare system, ensuring that you get the proper personalized care when and where you need it.

Your caregivers will…

Take personal responsibility for your ongoing care

Get to know you and your health history and suggest treatments that make sense for you

Make sure that you understand your health condition(s) and how to best take care of yourself

Encourage you to ask questions and to make sure you know and understand all of your options for care

Coordinate your care across different settings, including specialist and hospitalist care

Use the latest technology and evidence-based medical approaches

Focus on preventative care and conduct regular check ups to help you stay healthy

Help you make healthy lifestyle decisions and provide support for you in the self management of your health

Your role as a patient

As a patient, you and your healthcare are the center of your medical home team. Here is what you can do to get the most out of your health care.

Communicate with your team

Ask questions and tell your medical home team when you don’t understand something

Tell your team about your health history, including other healthcare professionals who care for you, so they can help coordinate the best care possible

Talk openly with your team about your feelings about the care they are providing so that they can make it better

Take care of your health

Know that you are a full partner in your own healthcare

Learn about your condition and what you can do to stay as healthy as possible

Follow the healthcare plan that you and your team have worked out

Set goals that you can reach: Talk to your team about adding new goals when you see results

Speak up

Tell your team if you are having trouble sticking with your care plan: Ask questions about what you can do to get better results

Tell your team if you feel your care plan is not working: Work together to make changes if necessary

For your medical team to best serve you, it is important that you provide comprehensive information about your health history. A health history includes information such as visits to specialists, medical or surgical procedures, health status, recent test results, self-care information and records from any recent hospitalization, specialty care or ER visits. Patients should bring in any medications they take to each appointment. This information will help your care team coordinate the best care possible for you.

To learn more or to establish a medical home with Greenville Health System, call (844) GHS-DOCS (447-3627) or visit ghs.org. Primary care doctors practice in the fields of family medicine, internal medicine and pediatrics.