Penalties imposed for quality issues

Modified on: Tue, 21 May, 2019 at 6:23 PM

At RedMart, we have a strict Quality Control process to ensure that the quality of our products we sell, are of high standard, so our customers receive only the freshest products. To be able to provide our customers the best experience, we need you to take responsibility for the quality of your products.

To better understand what quality means for our customers, your store and us, please go through this Quality Adherence presentationand attempt this quiz if you'd like to test your knowledge on this.

Redmart has been absorbing the cost* thus far, therefore with effect from 1 August 2018, we will be implementing the following actions for each type of quality issue accordingly. Seller Support will notify Sellers via email when an action is taken.

First Occurrence (based on per RPC)

Quality Issue

RedMart delists^?

Any fines?

Cost* deducted from Seller?

Expired

Yes, if more than 10% of RPC received in a single batch is impacted

No

Yes

No visible expiry date

No

No

Yes

Short shelf-life

No

No

Yes

High risk quality non-compliance

Yes

No

Yes

Low risk Quality non-compliance

No

No

Yes

Fines will be imposed for second occurrences should the products remain non-compliant, see below for the more information.

Second Occurrence** (based on per RPC)

Quality Issue

RedMart delists^?

Any fines?

Cost* deducted from Seller?

Expired

Yes, with temporary non-negotiable delisting of RPC for 2 weeks

$100

Yes

No visible expiry date

Yes

No

Yes

Short shelf-life

Yes

$50

Yes

High risk quality non-compliance

Yes, with temporary non-negotiable delisting of RPC for 2 weeks

$100

Yes

Low risk Quality non-compliance

Yes

No

Yes

More than 3 occurrences in a month

Sellers with more than 3 instances per month are required to attend a mandatory training and may be subjected to an audit by our Quality Assurance team.

Points to note:

When we delists any RPC, unless it is a temporary non-negotiable delisting, the RPC will be reinstated once Seller provides corrective action response to email from Seller Support regarding this issue; and the acceptance of this response will be regulated by Quality Assurance team.

Largely, we are not imposing fines if we can; we are merely charging the cost of the product we have picked up from you that is not saleable.

The adjustment (assuming there is a deduction of the cost) will be seen under the item (L) Adjustments in the Summary of the Month

Examples of Non-compliance

*Cost refers to the RSP of the item

**Second occurrences only counts 3 days after first instance

^delist is to remove (a product) from the list of those sold by a particular retailer

FOR FOOD SELLERS - IT IS MANDATORY YOU PASS THE QUALITY ADHERENCE TEST FOR YOUR STORE TO BE ABLE TO GO LIVE