This is entry-level technical work securing and evaluating information required to process applications for compensation claims, registration and licensing, appeals, and/or other related case determinations for the Division of Professional Registration or the Crime Victims Compensation Unit.

Job Duties

Obtains all necessary documentation required to process applications for compensation claims, registration and licensing, appeals, and/or other related case determinations; compiles information into a case file for further review.

(The following minimum qualifications will determine merit system eligibility. Allowable experience and education substitutions are provided in italics below the corresponding minimum qualification statement. These minimum qualifications may also be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers.)

One or more years of clerical or office support experience with the Division of Professional Registration or the Crime Victims Compensation Unit; and possession of a high school diploma or proof of high school equivalency.

OR

Two or more years of clerical or office support experience; and possession of a high school diploma or proof of high school equivalency.

(Earned credit hours from an accredited college or university which includes a minimum of 15 earned credit hours in the areas of Business or Public Administration, social sciences, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours for one year.)

(Post secondary training from a recognized vocational or business school in Office Management, Secretarial Science, or a closely related area may substitute on a year-for-year basis for the required experience at a rate of 30 earned credit hours or 480 clock hours for one year.)

Please note that documentation that supports your eligibility (i.e. transcripts, employment records, etc.) may be required at any time during the application and hiring process. If you do not possess the minimum qualifications, please consider one of many other employment opportunities with the State of Missouri.

Do you possess the key skills which are considered essential for successful employment in this classification?

Introductory knowledge of State laws, statutes, and regulations governing the application process and requirements of the assigned program.

Introductory knowledge of the policies, procedures, and operations of the assigned agency.

Introductory knowledge of the terminology, equipment, and computer systems utilized by the assigned agency.

Introductory knowledge of basic bookkeeping and accounting principles and practices.

Ability to gather relevant case information.

Ability to exercise sound judgment in the analysis of case information in order to expedite compliance issues and reduce delays in case evaluation.

Ability to explain and apply rules, regulations, and policies governing the processing of assigned applications.

Ability to operate a personal computer.

Ability to perform mathematical calculations with speed and accuracy.

Ability to work rapidly and accurately in processing a large volume of documents.

Ability to communicate effectively.

Ability to make routine decisions in accordance with established guidelines.

Ability to establish and maintain effective working relationships with peers, applicants, attorneys, insurers, health care providers, prosecutors, law enforcement officials, other organizations, and the general public.