I followed the FAQ (ftp.drivehq.com, port 21, login passw). I tried more FTP client (Total Commander, FileZilla Wise FTP) but none of them can access my ftp account.

Error message: connection failure or other similar. I allowed the connection in my firewall, and tried disable my firewall. No success.

How can I solve this problem?

Thanks

11/1/2010 7:02:08 AM

DriveHQ Webmaster

(1098 posts)

Subject: Re:ftp problem!

I tested it and everything works fine. We have thousands of users using our FTP service at any time. We have not heard of any other reports. Please double check your firewall, anti-virus software or security software settings.

You can also use DriveHQ FileManager 5.0 client software. DriveHQ FileManager is seamlessly integrated with DriveHQ cloud storage service. It works better than any other FTP client software. It is extremely easy and reliable, has a lot more features than regular FTP; and it uses HTTP / HTTPS.

I tested it and everything works fine. We have thousands of users using our FTP service at any time. We have not heard of any other reports. Please double check your firewall, anti-virus software or security software settings.

You can also use DriveHQ FileManager 5.0 client software. DriveHQ FileManager is seamlessly integrated with DriveHQ cloud storage service. It works better than any other FTP client software. It is extremely easy and reliable, has a lot more features than regular FTP; and it uses HTTP / HTTPS.

I tried register a new account, and tried to connect via FTP client (Filezilla).

No success. Failure.

Here is the error log of filezilla during connection attempt. Firewall disabled.

If you cannot solve the problem, it is recommended to use DriveHQ FileManager 5.0 client software, which is native to our service. It has a lot more and better features than FTP and it is easier to use.

I can't log into FTP either. However, I am able to log-in online and on the file manager but NOT through FTP.

What is going on? I've noticed others are having similar issues. I need some troubleshooting steps or something...please DON'T just tell me that there are thousands of users not having an issue b/c I am and I need a solution.

There are mangaers in my organizations who rely on the FTP feature and don't want to deal w/ downloading the file manager or remembering some password for the Drive-HQ website. Please help.

DriveHQ FTP site and website are working fine. You cannot ping DriveHQ servers because our firewall has blocked it. This does not affect our FTP and Web services.

The 3 most common FTP issues are:

(1) If you use Windows command-line FTP client: it doesn't support Passive FTP; Active FTP is often blocked by firewall, router or anti-virus software. So you need to use another FTP client that supports Passive FTP. There are 3rd party command-line FTP clients that support passive FTP.

(2) If you use Automatic Device / Software that keeps logging on DriveHQ FTP Server: DriveHQ free FTP service is designed for personal and casual use only. Free service users can only logon about 10-25 times per day. If you need more logon times, you must order our paid service.

Premium users are not limited with the max daily logon times; however, it is recommended not to logon too frequently. (try not to exceed 5 times / minute). Premium users can also use another FTP site: proFTP.drivehq.com. (It is not available to free service users)

For KeyLogger software users, please note: DriveHQ prohibits using of KeyLogger software with our FTP service, unless the user provides a copy of valid photo ID, or a copy of credit card, and order our paid service.

Trying to upload pictures from a trendnet camera Needs FTP IP, not name. Using 66.20.9.57 plus port 21 plus my username and p/w. TEST says not connecting with FTP. Call to Trendnet Customer Service says that you are an HTTP, not an FTP site and I cannot upload except to an FTP site.

Is there a different IP for the FTP site upload or am I doint something wrong?

Subject: DriveHQ has launched CameraFTP.com, a new FTP service optimized for security cam...

DriveHQ has launched www.cameraFTP.com, a new FTP service optimized for IP cameras. DriveHQ offers a complete Cloud IT Solution, which includes a state-of-the-art FTP server hosting service. Many security camera users have used our FTP service to store the recorded images offsite. Because DriveHQ.com has so many features, it might be a little hard to find the right features for security cameras.

With www.CameraFTP.com, it is much easier. You can configure your camera to upload images to ftp.cameraftp.com, (or IP Address: 66.220.9.45), and you can remotely monitor the scene or play back the old images using our CameraShow feature.

Security cameras are not secure themselves. They can be easily destroyed or tampered. By using CameraFTP service, even if an intruder destroys the security camera, he cannot delete the images stored in CameraFTP's secure data center.

If you already have a security camera (or network camera, IP camera, surveillance camera), you definitely should try our CameraFTP service. If you don't have a security camera yet, you might want to buy one now. The cost has dropped dramatically in the past few years. Now you can buy a decent quality wireless security camera for only about $100. Dependent on your image quality and upload frequency, CameraFTP service starts at only $1.5/month!

For only about $100 to a few hundred dollars, you can make your home or business much more secure. Isn't it a very good investment?

Cloud Storage is the same as Online Storage or Internet Storage. Users can easily upload / download files on DriveHQ cloud storage system using DriveHQ FileManager, web browser, FTP Service or DriveHQ WebDAV cloud drive. Users can remotely access files from anywhere at any time.

DriveHQ Cloud File Server works just like a local file server. You can drag and drop files / folders using FileManager, FTP or WebDAV cloud mapped drive; you can directly edit a remote file and save back; you can manage sub-users and sub-groups; you can share folders to different users with various permissions.

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It supports all modern web browsers and FTP client software;
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DriveHQ offers standard FTP features plus more advanced features at a very low cost.

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Email service is very important to any business. There are a lot of free email hosting services; however, for business,
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DriveHQ email service is designed for SMBs. It supports SMTP/POP3/IMAP4/webmail and custom domain. You can also create group accounts.

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