In accordance with the nature of work on “Agency for social-educative services “NGO” Shpresa e Jetës” more for establishment of core values and principles based on statute of this non-governmental organization, values which are different and stand out working methods on NGO “Shpresa e Jetës”, the board of directors approves the Code of Conduct, proposed by legal Representative of NGO “Shpresa e Jetës”.

This code is response to growing structure of “Shpresa e Jetës” and increased number of implementing projects funded by different donors. The purpose of this Code of Conduct is to provide oversight on how the NGO “Shpresa e Jetës” can work on the region of Kosovo and beyond, in order to respect and support all entities with whom it works.

1. Given that our work is related closely to education, we must become aware of the behavior, vocabulary and ways of our clothing reflects the education that we provide and present to all parties with whom we cooperate.

2. Clothing, personal appearance and hygiene are important and should be in accordance with the professional image of NGO “Shpresa e Jetës”. The worker must look acceptable for educational and social standards, in all occasions: work in field with beneficiaries, governments, visitors, donators etc.

3. If the supervisor considers that the clothing or the way of conducting the duties does not correspond to the nature of the job, this worker may be asked to leave the workplace until he or she doesn’t change his conduct to write a dress in appropriate way.

4. The employee should care for his/ her personal hygiene.

5. All representatives and workers of NGO “Shpresa e Jetës” must respect the dress code which contributes to image of NGO “Shpresa e Jetës”.

6. Behavior in office and out: as a non-profit organization we will always face difficulties in providing large and comfortable offices for employees of “Shpresa e Jetës”, but we are forced to work and to share the work space with colleagues. Each employee has responsibilities and obligations on doing his/her job in NGO “Shpresa e Jetës”, but the responsibilities range from smallest to the most major, so we should take care for each, and respect everyone’s space:

7. The programs for music are not allowed during the working hours (does not apply in cases where the nature of work requests, in that case we are requested to use headphones)

8. Programs that can distract you from everyday obligations and who are not correlated to work, as Facebook, YouTube (and similar) are prohibited for all, only in cases where the nature of work requests to.

9. Installment of unnecessary software on the devices that are ownership of “Shpresa e Jetës” are not allowed. In the cases when new software’s or new devices are needed, you should inform your supervisor in writing, to explain the advantages and benefits of that program-equipment and supervisor’s duty is to review the request and on written to present his opinion and to introduce it to the Director. Director reviews in cases of the small- to medium issues, in cases of the major issues, The Director presents it to the Board of Directors and jointly decide on the best of all actors included.

10. Always to keep in mind the principles of Christian Ethics, which is the core of humanity; in official meetings, meetings with beneficiaries, donors, collaborators and other environments where the NGO is represented.

This ordinance shall enter into force on 15.09.2014

* Disrespect of this order will be basis for undertaking disciplinary measures, beginning from verbal warning, the Disciplinary Commission and not excluding the contract termination of the labor in this NGO.