Luxury Lodge in Gatlinburg TN Frequently Asked Questions

Where is Bella Vista Luxury Lodge in Gatlinburg TN located?
Bella Vista is located in Gatlinburg’s historic Arts & Crafts district. The lodge is almost equidistant from the heart of downtown Gatlinburg (5 miles) and the attractions of Pigeon Forge (7 miles). You can travel to both places without having to get on the Parkway, which will keep you from getting stuck in traffic! We are also only 10 minutes from the Smoky Mountain National Park.

How many people will Bella Vista Luxury Lodge in Gatlinburg TN accommodate?
Bell Vista can comfortably accommodate 14 people. There are 4 deluxe, pillow top king sized log beds, a four person "bunkroom" with twin log bunk beds, and a queen sized sleeper sofa for added sleeping flexibility.

How treacherous are the roads leading up to Bella Vista?
Not bad at all. The only incline you will have leading up to Bella Vista is the community road it sits off of. The community road is not too steep, VERY WIDE, with no hair raising turns or drop offs, is county maintained and is in FANTASTIC shape! Of course, as with all mountain driving, four wheel drive vehicles are recommended during heavy snow, but Bella Vista's proximity really makes traveling to the lodge a snap for even the most tentative of drivers.

What do we need to bring on our Gatlinburg TN vacation?
Very little, as Bella Vista is well stocked with all the cooking appliances, linens, utensils, games and videos, books, and laundry facilities you need for a comfortable and enjoyable stay. Bella Vista also provides starter supplies of toilet paper, paper towels, laundry detergent, dishwashing detergent and dish soap. You might want to bring additional beach towels for the hot tub, and charcoal for the grill, but other than that staying at Bella Vista is turnkey easy!

Can we do laundry at Bella Vista Luxury Lodge?
You bet! There is a full sized washer and dryer available for use at Bella Vista. No stacked mini units here!

May we bring our pet to your Bella Vista Luxury Lodge?
No. Bella Vista does not allow pets of any kind. This restriction is strictly enforced. See the rental agreement for more details.

May we smoke inside Bella Vista Luxury Lodge?
Sorry, No. Bella Vista is a smoke-free cabin. This restriction is strictly enforced. You may, however, smoke outside of Bella Vista at one of three comfortable, sheltered outdoor locations. See the rental agreement for more details.

What are the check-in/check-out times for your Bella Vista Luxury Lodge?
The check-in time for Bella Vista is 3:00 PM (Eastern Standard Time) and the check-out time is 10:00 AM (Eastern Standard Time). We do offer early check-in or late check-out when possible, but you must get our prior authorization.

What is the fireplace policy at Bella Vista?
Bella Vista possesses a magnificent, floor to ceiling, stacked stone, gas fireplace for your enjoyment. The fireplace is available for use in the Fall and Winter, however is turned off during the Spring and Summer, when the weather is warmer. Please do NOT attempt to use the fireplace outside of its defined operating seasons.

What if something needs emergency maintenance while we are on vacation at your Bella Vista Luxury Lodge?
Rest assured that we have capable, professional staff available to address any type of maintenance emergency. This maintenance staff phone number is provided to you as part of your rental information packet. Regardless of the severity of the problem, we want to know about it. So even if you should have a relatively minor issue, please let us know so that we can resolve it for our next guests.

What if we find a problem at Bella Vista Luxury Lodge upon check-in?
Please walk through the lodge upon check-in. Should you notice any problem with the lodge just call us. Our contact information is provided as part of your rental information packet. We will make every attempt to rectify the issue in a timely manner. At Bella Vista, we want to ensure that your vacation is to your liking – from beginning to end.

Does Bella Vista Luxury Lodge in Gatlinburg TN have a view? Is it private?
Bella Vista has a phenomenal, direct view of Mount LeConte that can be seen throughout the majority of the lodge. Typically, a great view means LOTS of neighbors! However, Bella Vista has only a handful of neighbors and plenty of space in between them. So you can have your awesome view and desired privacy too!

Are the pictures of Bella Vista Luxury Lodge of Gatlinburg TN accurate?
What you see is what you get. Yes, Bella Vista is just as beautiful (inside and out) as the photos depict.

What is the security deposit used for and is it refundable?
Renters are required to provide a $300 security deposit which guarantees their reserved dates at Bella Vista. This security deposit serves as an assurance to us that you will follow-through on payment and your reservation dates. Once you arrive at Bella Vista, this same $300 converts to a damage deposit for any incurred costs associated with intentional, malicious or significant damages. Shortly after check-out, your security/damage deposit is refunded provided no damages are incurred. We understand that things happen – a broken dish, a scuffed wall, or a damaged or lost board game piece – that’s just life. These types of issues would not impact your damage deposit.

Do we need to clean the lodge before we leave?
Not at all, though our professional house cleaning staff do appreciate it if you leave the cabin in good shape! A simply check-out punch list is provided to you as part of your rental information packet. This list identifies just a few things that we ask that you do prior to your departure to expedite the cleaning of the lodge in preparation for our next guests. Other than that, no housekeeping is needed.

What if we leave something behind at the Bella Vista?
Contact our maintenance staff immediately. The phone number will be provided as part of the rental information packet. The maintenance staff will work with the cleaning staff to see if they can locate the item. If found, our staff will be happy to mail the item back to you provided you cover the postage fees.

What type of TV, phone and internet service is provided at Bella Vista Luxury Lodge?
Bella Vista possesses satellite TV service on the color TVs located in each of the bedrooms. Additionally, 105+ channels can be viewed from the 47" flat panel, LED TV in the living room OR the 50" flat panel, plasma TV in the media room. The media room is also equipped with a top-of-the-line, Blu-ray home theater system with surround sound for awesome movie watching. The "bunkroom" possesses its own gaming system, seating area and DVD for the kids. For our guests that must remain "connected" during their stay with us at Bella Vista, free domestic long distance phone service and satellite-based WiFi is also included. Most cell phone providers do get reception at our cabin.

If we have to leave early, can we get a refund for the unused dates?
Unfortunately, refunds are not possible as of your arrival date, as your reservation will have essentially taken this period of time “off the market”. Therefore, we strongly recommend you purchase trip insurance to financially protect you from unexpected interruptions to your vacation with us.

How big is the selection of movies, books and board games in the Bella Vista Luxury Lodge libraries?
We pride ourselves in having one of the most expansive DVD/Blu-ray collections around. Choose from a host of classic movies of yesterday, as well as some of today’s hottest new releases. In all, you have approximately 30 movies to choose from! Are you a music lover? Bring you Ipod/MP3/Iphone to dock in the Bella Vista sound system where you can enjoy your own music library. Speaking of libraries, Bella Vista offers a huge assortment of books to choose from. From science fiction, to murder mystery to military suspense – you will find a book to please everyone’s literary palate. If that is not enough, our game cabinet is exploding with fun board games as well! Choose from a huge variety of card games, jig saw puzzles, trivia games, children’s games and board game classics. Please note that some games have small pieces or parts that are not suitable for small children. Because of this, small children should not play with games without supervision. Also, we strive to have a selection of books and movies that will appeal to guests of varying ages, so you may find some books or movies which you feel would not be appropriate for your children to view. Please use your parental discretion.

Where can we go swimming?
Since Bella Vista is located in an estate neighborhood with very few homes, there is no community pool. However, there are many indoor and outdoor water parks located in both Gatlinburg and Pigeon Forge. There is also the Gatlinburg Community Center located just down the road which offers a very reasonably priced year-round indoor pool as well as other recreation options. If you dare, you can also go swimming in the cool streams of the national park, which are just right down the road.

Is the hot tub cleaned between guests?
Of course. After each guest departs, our cleaning staff drains the hot tub water, cleans the hot tub, installs a chemically santitized filter, refills the hot tub, and chemically sanitizes the new water with bromine shock. A bromine floater helps the water stay clear and sanitized during your stay.

What is there to do in the Gatlinburg/Pigeon Forge area?
Well, there is just way too much to list here, but please check out our Vacation Guide which had lots of links for different activities and interests. We also love to help our guests find things to do based on their specific interests, whether it be shopping, hiking, scenic drives, or amusements, please just ask us, as it is our pleasure to help our guests!!!