West Edmonton Mall covers a gross area of about 490,000 m2 (5,300,000 sq ft).[3] There are over 800 stores and services including nine attractions, two hotels and over 100 dining venues in the complex,[8][9] and parking for more than 20,000 vehicles.[10] More than 24,000 people are employed at the property. The mall receives about 32 million visitors per year; it attracts between 90,000 and 200,000 shoppers daily, depending on the day and season. The mall was valued at $926 million (CAD) in January 2007,[11] and in 2016, for tax purposes, it was valued at $1.3034 billion (CAD), making it the most valuable property in Edmonton.[12]

West Edmonton Mall first opened its doors to the public on 15 September 1981. The mall was developed in four phases, completed in 1981, 1983, 1985 and 1999.[13] It was the largest indoor shopping centre in the world until 2004,[3] and was named such in the Guinness Book of Records. The four phases of construction are used in a colour-coded system as a guideline for finding stores and attractions.
The Mindbender indoor roller coaster had a fatal accident on 14 June 1986 when one of the rear cars derailed from the track and slammed into a nearby concrete pillar. Three people died and one was injured in the accident.[14]

Former tenants

Sears Canada (closed January 8, 2018, now West 49 outlet on the Main level and Stitches Factory Outlet on the Upper level)

On 11 July 2004, the mall suffered millions of dollars in damage when a severe storm of hail and rain caused roofs to fail and drains to overflow. The Ice Palace and surrounding sections were the most damaged, and the World Waterpark had a sewage overflow. The damage was promptly repaired.[15]

The Phase III food court at WEM. The top image is what the P3FC looked like prior to 2013. The bottom image is what the P3FC looks like today.

Galaxyland was originally known as "Fantasyland;" however, during a court battle with the Walt Disney Company, West Edmonton Mall changed the park's name to Galaxyland in July 1995 after completing some minor renovations. It is an indoor amusement park located on the north side of the mall. It is the second-largest indoor amusement park in the world, behind Ferrari World, and features 24 rides and attractions. There are 8 beginner rides, 9 intermediate rides, 7 thrill rides, the triple loop Mindbender roller coaster, (which derailed in 1986 causing 3 deaths) .The Mindbender is the world's largest indoor triple loop roller coaster. The latest attraction in Galaxyland, which opened in 2018, named HAVOC. The Drop of Doom was shut down in the early 2000s. The tower area was replaced shortly after by a more modern launch ride, the Space Shot, a S&S Double Shot Tower Ride.[20]

The World Waterpark is the world's second largest indoor waterpark, built in 1985, with a size of 20,903 square metres (5.165 acres). The park has the world's largest indoor wave pool. The highest slides in the park are the Twister and Cyclone, which are each 25.3 metres (83 ft) high.

The wavepool has six wave bays, each with two panels with a total of 1,500 horsepower (1.1 MW) generating waves up to two metres high.

Ice Palace is a scaled down version of a National Hockey League (NHL) regulation-sized ice rink located in the centre of the mall. The Edmonton Oilers occasionally practised at the Ice Palace during the 1980s. The Oilers' contract for using the rink has since expired. The rink is used for various hockey and other sporting tournaments. In 2015, the Ice Palace was renamed Mayfield Toyota Ice Palace after the mall sold the naming rights to a local auto dealership.[21]

During special events, such as Remembrance Day, the ice rink is covered with fabric for a ceremony to be held on it.[22] In 2017, West Edmonton Mall announced that the Mayfield Toyota Ice Palace will get a $3 million renovation. Due to this, it was closed for the summer and reopened in December 2017.[23]

Professor WEM's Adventure Golf is an 18-hole miniature golf course. The miniature golf course was originally known as Pebble Beach Mini Golf, and was designed to be a mini golf version of Pebble Beach Golf Links. The course was refurbished and given the Professor WEM theme in the mid-1990s.

Dinner Theatre: Jubilations Dinner Theatre offers original Canadian three-act musical comedies along with a four-course dinner. Full bar service is available and the theatre's productions run Wednesday to Sunday. This space was formerly a Famous Players theatre.

Previously, the mall has had a history of nightclubs and recreation spaces including the Empire Ballroom, Edmonton Events Centre (now demolished), Ed's Rec Room, The Joint and Ka'os Nightclub. The former Edmonton Events Centre space has been purchased by Gateway Casinos & Entertainment for their expansion of the Palace Casino, which will be renamed to Starlight Casino.

Envy Nightclub (formerly SET Nightclub),[26] a dance club featuring top 40 and electro music. The space was formerly Whisky Jack's, a country-themed nightclub.

West 49 skate shop, built in the 1st floor of the former Sears temporaily. Stitches Factory Outlet takes the 2nd floor. (Phase I)

Three radio stations: 97.3 K-Rock (classic rock), 790 CFCW (classic country and news/sports programming), 96.3 Capital FM, are owned by Newcap Radio. The Newcap-owned area features studios, offices, and a small free museum. Newcap is located in the space formerly occupied by Playdium, with the broadcast studios visible from the mall (illuminated "on air" signs indicate when broadcasts are under way from those studios).

Dragon's Tale Black-lit Mini Golf is located nearby Galaxyland, along with the Crystal Labyrinth Mirror Maze.

A bronze whale sculpture is located outside the former Sears entrance (Phase I).

A brass man sculpture is located in the Phase I food court

A statue of three oil workers is located outside of the Phase I food court

Bourbon Street (BRBN st.): Features clubs and restaurants in a New Orleans-influenced setting. Several restaurants and clubs are located here including 1ST RND, Boston Pizza, Earl's, Hudson's Canadian Tap House, Jungle Jim's Eatery, Marble Slab Creamery, Moxie's Classic Grill, MR MIKES Steakhouse & Bar, Rick Bronson's The Comic Strip, Sherlock Holmes Pub, Aussie Rules, Cajun Bistro and Dueling Piano Bar, and Tony Roma's. The lighting in this area is left intentionally dim to simulate a nighttime atmosphere. The area is situated in such a way that it can be closed off from the rest of the mall, allowing for hosting of special events, and for its establishments to stay open past the closing time of the rest of the mall. In the mid-2010s, this area was renovated and Bourbon Street was renamed BRBN St.

Europa Boulevard: Eclectic shops in an area designed to look like a European streetscape. It is home to Europa Watch & Jewelry, Fleurs Flowers, Opulence, G-Star Raw, Plush Skateboard Shop, Dr. Martens, B3, Cafe Levi, FYidoctors, Frank & Oak, Yasmin, Stitch It and several rentable conference rooms that look down on the Boulevard. Also, Europa Boulevard is home to the first La Maison Simons to open outside Quebec.[29]

"Chinatown": Asian-themed area anchored by a T & T Supermarket (in the former Canadian Tire location). It is located directly above Bourbon Street. The "Chinatown" signage was removed in May 2012 and the section, though still maintaining an Asian decor, is no longer exclusive to such businesses.

Video game console demos are located in random places around the mall. Nintendo is located near Phase 4 and RAAS, PlayStation is located in the center court, and Xbox is in the Microsoft Store. Besides video games there is also VR demos and a Lamborghini in the center court.

RAAS: An area where small Edmonton businesses are located. "RAAS" stands for "Retail As AService".

The former Flamingo Bay attraction at West Edmonton Mall. This attraction housed a flock of flamingoes, which later became Jungle Hangout, which housed a troop of ring-tailed lemurs and 2 sloths for about three years.

In 2002, the City of Edmonton approved plans for the mall to expand with an additional 30,000 square metres (320,000 sq ft) of retail space, a facility for sports, trade shows and conventions, a 12-story office building, and a 600-unit apartment building, along with more parking.[31] However, none of these projects has begun construction except for the completed parking lot expansion located by the Rec Room. A number of large shopping malls, all larger than the West Edmonton Mall, are under construction in China, and the retail centre in Beijing has already displaced the West Edmonton Mall as the world's largest. The SM Mall of Asia, located in Pasay City, Metro Manila, Philippines, has also surpassed the mall's gross floor size by 36,000 square metres (390,000 sq ft). As of 2017[update], however, the mall remains the largest in North America.

An anchor store that was formerly Sears is now a Stiches Factory Outlet and West 49 Outlet

West Edmonton Mall was the object of a controversy in 2011 when, after arresting a woman for trespassing, their security staff were caught on video allegedly assaulting her. A judge had agreed to release the video after the charges against the woman were dismissed.[32]

In February 2015, the jihadist terrorist group al-Shabaab released a propaganda video calling for attacks on the West Edmonton Mall and other Western shopping centres. Although the group had hitherto never launched attacks in North America, security at the mall was tightened in response. The Royal Canadian Mounted Police also indicated that there was no evidence of any imminent threat.[33] A few mock/drill lockdowns occurred after the threat.

The West Edmonton Mall Transit Centre is a major transit centre on the south side of West Edmonton Mall, outside mall entrance 48. Buses using the transit centre enter and exit from 87 Avenue. The large shelter building at the transit centre is accessible and equipped with power doors. This transit centre has vending machines and a pay phone but no park & ride, public washrooms, or drop off area.[35] The transit centre is served by Edmonton Transit System (ETS) and St. Albert Transit (StAT).

$3 million in upgrades to the transit centre were completed in June 2017 and included a new heated indoor shelter (double the size of the previous shelter), new sidewalks, new lighting, and a new public art installation, among other changes.[35][36]