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Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $150 or more for retail customers, your order ships FREE!

Returns/Exchanges: We accept returns and exchanges of non-defective merchandise within 2 weeks of delivery of product. Contact us at 800-381-0100 or 708-857-8800, or CustServ@artclayworld.com for your Return Authorization. NO ITEMS WILL BE ACCEPTED FOR REFUND OR EXCHANGE WITHOUT A VALID RETURN AUTHORIZATION!If you find that any of your items have arrived damaged, either by delivery services or due to defective manufacturing, we will accept them for return or exchange within 30 days of item delivery. Contact us at 800-381-0100 or 708-857-8800, or CustServ@artclayworld.com for your Return Authorization. NO ITEMS WILL BE ACCEPTED FOR REFUND OR EXCHANGE WITHOUT A VALID RETURN AUTHORIZATION!

Changes to Orders:Once orders have been submitted (online, or by phone, fax, or email) changes can be made by calling our offices at 866-381-0100 or 708-857-8800. There is a $25.00 fee to change an existing order!

It all started with a great idea and a little hard work. Today we're proud to provide quality products direct to your doorstep through an experience you'll enjoy. And most of all, we hope you'll enjoy the products as much as we do. Call or email us today to let us know what you think. We'd love to hear from you!Email: custserv@artclayworld.com Toll Free Phone: 866-381-0100 Local Phone: 708-857-8800