Turn the printer off, and then back on again after the printer firmware has finished updating.

If the error persists, continue to the next step.

Step 2: Make sure the ink cartridges are compatible

An ink cartridge error displays when the wrong ink cartridge is installed.

note:

This printer is enabled with dynamic security. It is intended for use with ink cartridges using only HP original electronic circuitry. Ink cartridges using modified or non-HP electronic circuitry might not work, and those that work today might not work in the future. For more information, go to Dynamic Security Enabled Printers.

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

To purchase ink cartridges through other retailers, make note of the following ink cartridges that work with your printer.

If installing compatible genuine HP ink cartridges did not resolve the issue, continue to the next step.

Step 3: Make sure the ink cartridges are correctly installed

When the ink cartridges are not correctly installed, the printer might display an error. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

note:

HP cannot guarantee the quality of remanufactured or refilled ink cartridges. Use genuine HP ink cartridges for good print quality.

If the printer is off, turn on the printer.

Open the ink cartridge access door.

The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

caution:

Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Remove any protective tape that still might be on the contacts.

caution:

Do not try to remove the copper electrical strip.

Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its proper slot.

Insert the black ink cartridge into the right slot.

Insert the tri-color ink cartridge into the left slot.

Push the ink cartridge forward into its slot until it snaps into place.

Repeat these steps to replace the other ink cartridge, if necessary.

Close the ink cartridge access door.

If the error persists, continue to the next step.

Step 4: Clean the ink cartridge contacts

When the ink cartridge contacts are dirty, the printer might display an ink cartridge error. Unplug any cords or cables, remove the ink cartridges, and then clean the electrical contacts on the ink cartridges and print carriage.

caution:

Clean the ink cartridges one at a time. Do not leave an ink cartridge outside
the printer for more than 30 minutes.

Step 8: Replace the ink cartridge

If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink or toner supplies, go to hp.com/go/learnaboutsupplies, and then review the limited warranty information for your supplies.

Turn on the printer, if it is not already on.

Lower the output tray, reach inside the printer, grasp the handle, and then lower the ink cartridge access door.

The carriage moves to the center of the printer.

Wait until the printer is idle and silent before you continue.

Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.

Remove the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.

Remove the plastic tape.

caution:

Do not touch the copper-colored contacts or the ink nozzles.
Do not replace the protective tape on the contacts. Handling these parts can result in clogs, ink failure, and bad electrical
connections.

Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.

note:

Install the color ink cartridge on the left and the black ink cartridge on the right.