"Holding government officials accountable is the goal of a new project that solicits citizen reports via mobile phone. Through this Web-based public forum the government’s performance will be scrutinized – and, the hope is – improved."Kenya - "In a new forum here for citizen complaints, one recent report complains about inadequate medical care: “No medicine, no nurse at Nyamira Hospital. I am tired of this.” Launched a month ago in test phase, the Web-based forum allows ordinary Kenyans to comment on the government’s success in performing basic functions. Using a mobile phone or computer, citizens can post comments which are then published on a public website. Called Huduma (which means “service” in Swahili), the platform solicits reports about government services in five areas: health, education, water, governance and infrastructure." READ MORE