What is the situation facing children in Northern Central America – Guatemala, El Salvador and Honduras?

The age of recruitment by the gangs, or maras, is from age 10 or 11 and beyond. The children tell us they weren’t able to go to school because they feared being recruited by the maras or being forced to become informants for these gangs. Or they feared that their fathers or mothers would be killed.

How much power do the gangs have?

The mothers I speak to always talk about fearing their children will be forcibly recruited, because those gangs are everywhere. The gangs control the neighbourhoods where they live. They control entire areas and people are afraid to go to church, walk in the streets or even go to the market to buy food.

How do families survive this situation?

They say that just to stay alive they ended up staying at home inside the house, with the shutters closed – if you just look outside you could be accused of being an informant for another gang. And if you go out to work, the gangs demand extortion money. But there are many things we still don’t know, because people are still so afraid of talking – not even at home with their next-door neighbour, because they don’t know if the neighbour is collaborating with a criminal gang.

What can be done to help families and children arriving in Mexico?

In Mexico, UNHCR provides psychological and recreational activities for children to help them recover, and with the help of local authorities we support them to go to school so they avoid losing months and months of education.

In the case of unaccompanied children, UNHCR is working with a special unit in the region to provide them with tailored support and ensure they have a safe place to stay, either in the capital city or in border areas.

What happens to families while they are waiting for their refugee status to be confirmed?

The Mexican Government has received so many asylum applications that it now takes at least six months for each application to be processed. During this time people are not entitled to work, so UNHCR has set up a skills training centre to equip adults to find work as soon as they are approved. We also give refugees cash assistance to help them with rent and to buy basic items – because they cannot work to earn money, without this assistance many of them could be forced to return home.

What more needs to be done to help them?

Aside from UNHCR, there are not many international organisations working in this region. Most of the other assistance refugees receive comes from local priests and faith-based organisations that work with generous local communities to provide shelter, food and other essentials.

We need to be able to provide more facilities in shelters – more beds in particular – and more assistance to people living outside shelters.

At the other end of the spectrum, one of the simplest things we can do is supply these refugees with more shoes. They make their long journeys to safety on foot and they’re arriving barefoot because they’ve worn out their shoes on the way.

Children and families on the run from horrific violence in Northern Central America desperately need a safe haven. You can help them.FIND OUT MORE

Privacy Policy

Privacy Policy

Australia for UNHCR (ABN 35 092 843 322) respects the importance of privacy and security of your personal information. This privacy policy sets out the way we collect, hold, use and disclose your personal information and underpins our commitment to protecting your right to privacy. This policy reflects Australia for UNHCR’s obligations under the Privacy Act 1988 (including the Australian Privacy Principles) (the Privacy Act). As members of the following bodies, we adhere to additional codes of conduct and ethical fundraising practices:

Australian Council for International Development (ACFID), complying with its Code of Conduct;

Australian Direct Marketing Association (ADMA), complying with its Codes of Practice;

Fundraising Institute Australia (FIA), adhering to its ethical practises for fundraising; and

Public Fundraising Regulatory Authority (PFRA), complying with its standards.

We may revise this Privacy Policy or any part of it from time to time. You will find the most current version on our website or obtain a copy from our Donor Care Team; contact details are included at the bottom of this policy.

Collection of Personal Information

Australia for UNHCR follows the Australian Privacy Principles in handling personal information; we collect personal information about individuals including supporters, employees, contractors, volunteers, special representatives/delegates and job applicants. This information may be collected directly from you in person, by phone or email, on hard copy donation forms, via our website or social media. We may also collect your personal information from publically available sources or third parties.

We use the personal information you provide us with for the purpose for which it was provided to us, other related purposes or as permitted or required by law. Generally we collect and use your personal information for:

As detailed below we also use your information in our marketing and fundraising activities, keeping you informed of our latest news, campaigns and appeals or about campaigns and appeals which may be of interest to you. We may also offer you the opportunity to participate in surveys carried out by Australia for UNHCR or its agents.

By completing our donation and pledge forms you consent to Australia for UNHCR storing your personal information for processing donations, communicating with you, issuing receipts and sharing with our trusted service providers. We will endeavour to provide you with an opportunity to opt out of receiving future communications and make every effort to ensure that our opt-out notices are clear and easy to follow. If you do not wish to receive future communications from Australia for UNHCR or wish to limit the use of your personal information then please contact our Donor Care Team; contact details are included at the bottom of this policy.

Direct Marketing

We use your personal details to assist in the cost-effective development of our marketing and fundraising activities by sending you information by post, email, SMS or telephone. As we have a large number of supporters, at times we use external providers to assist with our telemarketing and mailing. We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act and the Australian Privacy Principles.

Disclosure and Sharing of Personal Information

We occasionally invite other like-minded and trusted organisations in Australia to contact you with information that may be of interest. This allows Australia for UNHCR to increase its base of supporters and reach more people with our vital message.

Any personal contact information you provide to us may be disclosed, if appropriate, to third parties who provide services on our behalf. We may also disclose your personal information to our volunteers who assist with many of our events and administration duties.

Strict confidentiality agreements are in place with our service providers and external agencies, and with staff and volunteers who handle your personal information. We will only disclose your personal information for the purposes for which it was initially collected, other directly related purposes or purposes to which you otherwise consent.

Other than as stated above, we will not share your personal information. However, it is possible, though unlikely, that we might be forced to disclose personal information in response to legal processes or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.

If you do not wish Australia for UNHCR to share your personal information with like-minded and trusted organisations in Australia, you may opt out by ticking the related boxes on our donation pledge forms or by contacting our Donor Care team; contact details are included at the bottom of this policy.

Access and Correction of Personal Information

Australia for UNHCR will correct its records containing personal information as soon as practically possible at the request of the individual concerned in accordance with the Privacy Act. We take reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date. However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.

We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law. We will notify you of the basis for any denial of access to your personal information.

Individuals wishing to lodge a request to access and/or correct their personal information should do so by contacting our Donor Care Team; contact details are included at the bottom of this document.

Quality of Personal Information

Australia for UNHCR will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved. We may utilise the services of third parties in order to maintain accurate personal information. Where such disclosure is made, we take reasonable steps to require these organisations comply with the Australian Privacy Principles.

Storage and Security of Information

We strive to protect your personal information, that it is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use industry standard security on our website forms.

No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Australia for UNHCR cannot ensure or warrant the security of any information you transmit to us over the internet, and you do so at your own risk. Once we receive your transmission, we make our best effort to try and ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services. Third party service providers may use data centres overseas or be located overseas. If you do not wish to make your financial contribution online, please contact our Donor Care Team to receive a hard copy form; contact details are included at the bottom of this policy.

Making a Privacy Complaint

If you wish to make a complaint about a breach of this privacy policy, the Privacy Act or the Australian Privacy Principles you can contact our Donor Care Team; contact details are included at the bottom of this policy.

We will manage your complaint in accordance with our Complaints Policy. You will need to provide us with sufficient details regarding your complaint as well as any supporting evidence and/or information. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation. If you are not satisfied with our determination, you can contact us to discuss your concerns. If your complaint is about the way we handle your personal information, you may also contact the Office of the Australian Information Commissioner by calling 1300 363 992, online at www.oaic.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.

General Data Protection Regulation (GDPR)

A4U does not have an establishment in the European Union (EU), does not offer goods or services to individuals in the EU and does not monitor behaviour of individuals as far as their behaviour takes place in the EU. Individuals located in the EU should contact UNHCR’s National Representatives in their respective countries or via the global UNHCR website http://www.unhcr.org/

Online Activity and Privacy

Cookies

Cookies are small text files which are downloaded to and stored on your device when you visit a website. Cookies are widely used by website owners to provide you with a good experience while you browse, and also to provide information which can help website owners to improve websites.

Our site uses cookies to:

make our site work

collect anonymous data on how users navigate our site, which helps us to improve it

allow you to share our content on social networks

help us provide relevant advertising to those who may be interested in it.

We do not use cookies to:

collect any personally identifiable information

pass personal identifiable data to third parties.

What cookies do we use and for what purposes?

The cookies used on our site fall into four categories – strictly necessary cookies, functional cookies, performance cookies and advertising cookies. Each of these categories is explained below along with details of the specific cookies used, though within each category we may use additional or alternative cookies at any time.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be performance cookies or advertising cookies.

Strictly necessary cookies

These cookies are essential for our site to work, for example to allow you to make a donation, submit a service request or register for an event on our site.

Functional cookies

These cookies enhance your experience whilst using the site by recognising you when you return to our site; for example, by remembering your content or accessibility preferences.

Performance cookies

These cookies collect information about how visitors use our websites, such as which pages visitors go to most often, and if they get error messages from web pages. These cookies do not collect personal information; all information collected by these cookies is aggregated and therefore anonymous.

Advertising cookies

These cookies contain campaign related information on or for the user. Remarketing is a way for us to connect with people who have recently interacted with our site. We may place remarketing cookies on your device during your visit so that our preferred selected third-party suppliers, including Google, may use the information gathered to show you relevant Australia for UNHCR advertising when you visit other websites. If we have linked our Google Analytics and AdWords accounts, AdWords website conversion tags will read these cookies unless you opt-out.

Third party cookies, pixels and SDKs

We use some third party services or software on our website including cookies, Facebook pixels and SDKs. Third parties, including Facebook, YouTube, Google and Twitter may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. A4U does not control the setting of these services or software, so we suggest you check the third party website for more information about how to opt out of the collection and use of information for ad targeting.

When you visit our website our server tracks non-personal statistical information about your experience on the site, such as pages viewed and donation details. Australia for UNHCR websites uses cookies and tracking technology to enhance your experience and deliver content relevant to your behaviour. This enables us to gather information such as the number of website visits and how you interact with our website. We use this information to help us understand more about how our site is used, so we can continually improve your experience.

We also use cookies for tracking the statistics of our website, which allows us to better understand your visit and improve the layout and functionality of our website. This analysis is conducted in such a way to ensure the anonymity of visitors while the information can help us customise the online experience for visitor to our site. No personally identifiable information is obtained. Information is gathered at an aggregate level and may be shared with third parties to help us analyse website usage and deliver marketing material.

By accepting our cookie policy and continuing to use our sites without changing settings, you are agreeing to our use of cookies.

Controlling the use of cookies

If you do not wish to receive any cookies you may set your browser to either prompt you to accept cookies on each visit or refuse all cookies.

Most internet browsers automatically accept cookies unless you change your browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser.

Please note however, that if you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site. Unless you have adjusted your internet browser settings to block cookies, our site will set cookies.

We use some third party services or software on our website. Third parties, including Facebook, YouTube, Google and Twitter may use cookies, web beacons and other storage technologies to collect or receive information from our website and elsewhere on the Internet and use that information to provide measurement services and target ads. A4U does not control the setting of these cookies, so we suggest you check the third party website for more information about how to opt out of their collection and use of information for ad targeting.

Our website and mobile site may contain links to online forums. Think carefully before you post or publish any Personal Information in these forums as it will be publicly available.

Secure Online Transactions

If you make a donation via our website, we process your credit/debit card details securely using an accredited internet payment security system. With the combination of SSL encryption on our website and a secure browser at your end, we take all reasonable measures to ensure that your credit/debit card and personal information are protected when you donate online. We also recommend that you take appropriate security precautions when accessing the internet via public Wi-Fi networks or shared computers.

Contact Us

You will find the most current version of our Privacy Policy on our website at privacy-policy.

If you have any questions about your privacy, wish to access or change your details, how to lodge a complaint regarding the handling of your information and how that complaint will be handled by Australia for UNHCR, please contact our Donor Care Team:

We use cookies to make our website more enjoyable and relevant to you, analyse traffic and for ad measurement purposes. By using our website you are consenting to our use of cookies in accordance with our cookie policy.