Related Articles

Tag Archives: sip trunking provider

Deploying SIP trunking can be a big step toward simplifying your organization’s telecommunications and preparing for the latest enhancements to real-time communications. One of the primary advantages of SIP trunking is that you can consolidate your organization’s connections to the PSTN at a central site, as opposed to legacy TDM trunking, which typically requires a separate trunk from each branch site.

An enterprise user, whether inside or outside the corporate firewall, can make a local or long-distance call specified by an E.164-compliant number that is terminated on the PSTN as a service of the corresponding service provider.

Any PSTN subscriber can contact an enterprise user inside or outside the corporate firewall by dialing a Direct Inward Dialing (DID) number associated with that enterprise user.

You can cut manageability costs and reduce the complexity of deployment.

Basic rate interface (BRI) and primary rate interface (PRI) fees can be eliminated if you connect a SIP trunk directly to your ITSP at significantly lower cost. In legacy TDM trunking, service providers charge for calls by the minute. The cost of SIP trunking may be based on bandwidth usage, which you can buy in smaller, more economical increments. (The actual cost depends on the service model of the ITSP you choose.)

SIP Trunking vs. Hosting a PSTN Gateway or IP-PBX

Because SIP trunks connect directly to your service provider, you can eliminate your PSTN gateways and their management cost and complexity. Using a SIP trunk can lead to substantial cost savings through reduced maintenance and administration.

Expanded VoIP Services

Voice features are often the primary motivation for deploying SIP trunking, but voice support alone is just the first step. With SIP trunking, you can extend VoIP capabilities and enable Lync Server 2010 to deliver a richer set of services than you can get with previous technology. For example, the same SIP trunk that delivers your telephone service and other VoIP communications services may now provide the following:

Enhanced presence detection for devices that are not running Microsoft Lync Server 2010 can provide better integration with mobile phones, allowing you to see when a user is on a mobile phone call.

E9-1-1 emergency calling enables the authorities who answer 911 calls to determine the caller’s location from his or her telephone number.

What is Inbound and Outbound Call Center?

An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.

An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.

ECTtelecom is a leading TDM and SIP Trunking provider for inbound and outbound call centers. Our TDM and SIP Trunking rates are as low as the following:

Business Process Outsourcing (BPO) Services

ECTtelecom is one of the leading providers of Business Process Outsourcing (BPO) services to call centers, covering more than 110 countries with networks that supports a portfolio of integrated global communications solutions based on the latest IP, SIP Trunking, call center solutions, fiber and satellite transmission technologies. We serve the voice and data needs of multinational enterprises, along with the operational requirements of service providers, from centers in the US, Hong Kong, London in the UK and Dubai in the UAE, as well as via teams covering the Middle East, Africa, Europe, Asia and the Americas.

SIP Trunking Is More Than VoIP

SIP Trunking has become the most popular voice communication worldwide in the VoIP family. Actually, SIP has been around for about 10 years, but in the last two years SIP Trunking VoIP has become a viable and cost saving replacement of TDM Long Distance Service. ECTtelecom as a successful master agent of Global Crossing were first in the deployment of SIP Trunking when all the other major USA carriers were having great difficulty in the provisioning SIP Trunking. Today SIP technology is common with most major carriers and resellers.

Most people think SIP Trunking is the same as VoIP, but it is much more than that. A SIP Trunk can be thought of as a telephone line through which calls are made and delivered over an IP trunk towards a provider PSTN through broadband or Ethernet. SIP Trunks can facilitate more than voice. It can convert services such as data, video, chat, instant messaging, e-mail, simultaneous calls on the same trunk, video or audio conferencing, toll free numbers, call center management and businesses.

ECTtelecom is a worldwide leading provider of SIP Trunking service especially for SIP Trunking contact centers and call centers using SIP Outbound Termination and SIP Inbound Toll Free Termination. ECTtelecom is currently offering a major carrier’s promotion as follows:

Podcast Explores Growth of SIP Trunking and Mistakes to Avoid

SIP trunking has become one of the hottest technology platforms in telecommunications and in a recent podcast, Steve Johnson, Ingate Systems president, spoke with TMCnet’s Erik Linask (News – Alert) to discuss why this innovative platform is gaining speed, the pitfalls associated with deployment and so much more.

The podcast, “Getting the Most out of Your SIP Trunks,” first explored why SIP trunking is so hot and why so many businesses are adopting this platform. According to Johnson, it is now mainstream and has gone through all the testing that people generally want to do on something that will be on the network and handle voice communications. It is now real and people realize they can get some fantastic return on investments. The paybacks seen and reported by Ingate are on the order of 9-12 months in many cases.

Other productivity enhancement tools are also now available with SIP trunking, you can go into video on desktop, you can do presence and instant messaging to avoid the annoyance of back and forth voicemails. You can do collaboration with others in different locations, and more. The options are endless once SIP implementation is done, said Johnson.

When asked how SIP trunking deployments differ in the enterprise and the SMB, Johnson was quick to point out that they are fundamentally the same – you have to have a strong network, you need a good connection to the service provider, you need a PBX (News – Alert) that manages the call control features and phones, etc. Both the enterprise and the SMB must have these things in place. The real differences are where the components are and who is responsible for them.

Enterprises are very concerned with controlling their environment and managing the things that reside on their network – so they tend to own everything. SMBs, on the other hand, are kind of a mixed bag. For those SMBs larger in size, they are implementing SIP trunking themselves, and they may have someone on staff who can maintain the equipment.

In addition, a lot of providers are offering hosted solutions, and this is becoming more compelling with the growth of cloud computing as the provider will control and manage the solutions. It is essential that the SMB deploy an Enterprise Session Border Controller (E SBC) at the edge of the SMB network to deliver quality performance, while still offering the hosted platform.

Linask also asked Johnson about the biggest mistakes in SIP trunking deployments. Johnson noted that in every situation where you are doing something new – the most important thing to do is to properly plan for the deployment. Most of the problems that arise in SIP trunking deployments occur when proper planning is not done.

The biggest mistake is when people assume everything in their network is up to speed with SIP trunking solutions. The quality of the voice delivery has to be perfect and when you use a common network that unifies voice and data together, you have to test the voice quality.

At the same time, according to Johnson, the PBX has to be placed inside the network. Companies have to pay attention to security, and have to make sure malicious attacks are not easily done. They also have to prevent people from stealing services. Enterprises and SMBs also have to have interoperability between the system, the PBX and the service provider. He advises that companies should always buy an E SBC to place on the network.

Another trend in the SIP trunking space is that enterprises are leveraging multiple SIP trunking providers. Johnson shared that companies want to be sure there is always a path to make a call; always a backup, and it is important to have this backup. They also want to gain advantages in price to various locations. It can save the company a lot of money when terminating into a service provider’s area in a lower-priced country. A company may also want local DIDs in specific countries, and calls are routed back over the SIP trunking network.

Finally, Linask asked Johnson what would happen when the PSTN finally goes away. Johnson noted that he can’t really predict when it will go away, and doesn’t suspect it will be very soon. He did highlight that the networks we have today are very robust and the technologies in place that are sure to continue to evolve will make this a very seamless transition. Everyone will have a broadband connection and everyone will be using VoIP to communicate. There will be no problems communicating at that point, and communications will actually be enhanced.

To learn how to overcome the Pitfalls of SIP trunking deployments, check out this Ingate webinar: Successfully Deploying Enterprise SIP Trunking: Tools and Techniques for Overcoming Common Roadblocks, scheduled for Tuesday, May 10, 2011 at 11:00am ET/ 8:00am PT.

Ingate will also be presenting a new seminar series Unified Communications: SIP Trunking, Voice, Video and More at ITEXPO (News -Alert) West 2011, September 13-15, 2011.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.