The main purpose and value of a reporting tool is evident – the technician is able to create, organize, and manage a summary of the total time spent supporting clients and tasks that were performed during each individual session.

The ability to Log On as a different user on a remote computer is very handy for support situations that require a technician to work on machines with multiple Windows User accounts. Such a scenario can be encountered on shared computers within a corporate environment where multiple users are able to work only under their…

A technician will very often be called upon to connect to a Client’s computer without anyone being physically present at the remote end. This may be required if the client’s computer is only available during non-business hours, or if the technician has a contract to perform periodic maintenance checks on clients’ machines.

Ask any IT pro about the importance of rebooting a remote computer and you’ll most certainly hear that this is an absolutely essential task. The primary purpose of a reboot is to bring the computer to a relatively clean state; caches get cleared, memory gets flushed, and you are given the opportunity to start anew. …

In our ongoing development efforts to expand Techinline’s feature-set and functionality, we’ve been inspired to discuss the 6 most essential features that any remote desktop application should deliver. This analysis is first and foremost based on feedback and suggestions made by Techinline’s users over the years, and therefore should reflect a standard IT professional’s own…

Update on September 12th: Following investigation, GoDaddy has officially stated that the service outage was caused by a series of internal network events that corrupted router data tables. It was earlier believed that this disruption was caused by a Denial of Service attack (DDoS). As you may already know, a significant share of Techinline users…

When choosing a remote control software package for your business, the following important decision must be made: should you use in-house, self-hosted remote desktop tools, or should you resort to a SaaS tool. SaaS is an acronym that stands for “Software as a Service,” and is used to describe browser-based or “cloud computing” tools. In…

The feedback that we periodically receive suggests that Clients often find it cumbersome and confusing to follow instructions for installing a browser plug-in to start a Techinline session. In such situations, we recommend using Techinline’s Client Desktop Application as an easy way to bypass the plug-in installation and obtain a Client ID. Clearly, if one…

Update on August 7th: Techinline’s plug-ins have been approved by Google and added to the Chrome Web Store. As a result, the problem described in the blog post below is now resolved. We would like to inform all Techinline users that yesterday, August 1st, Google publicly released its latest version (21) of the Google Chrome…

We’ve been contacted by several clients in the recent days about Techinline’s plans to add a video session recording feature. I’m pleased to announce that video recording is already in the works and sh0uld be released around the start of September.