Customer Service (Merchandiser) Executive

JOB DESCRIPTIONActs as a bridge between customers, the Plant, TGA and suppliers. Not limited to liaison with customers to understand their needs, expectations and business, and communicate these to the Plant in order to produce samples and bulk orders to the customer’s quality, quantity and timeliness requirements, and to ensure fabric, sub-materials, and information are available on time to the Plant to support on time delivery (OTD) of samples and bulk garments.

Job responsibilities:

Customer Order Servicing:

o Maintain and update Customer’s Manual based on customer’s updates.

o Clarify and confirm Customer’s Requirements or product requirements for production and communicate these to Technical Dept & Production.

o Proactively provide feedback by communicating to the customer on product design and materials recommendations based on feedback and Suggestion from Production.

Fabric Development & Samples:

o Study customer’s sample information and check with Production on construction feasibility when necessary. Translate customer’s requirements to production.

o Obtain order confirmation and details and pass relevant info to other related departments for their actions. Feedback Plant’s capacity constraints to customer if delivery requirement cannot be met and work to reach an agreement.

o Build working relationships with internal customers by meeting their expectations to create high customer engagement.

Perks & Benefits

Performance-based annual bonus

Paid marriage leave (4 - 5 days )

Free medical

Paid paternity leave (3 days)

Career advancement opportunity

Rewarding management development

Personal growth and development

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Company Overview

Imperial Garments belongs to a Hong-Kong based group - The TAL Group of Companies. The TAL Group of Companies is headquartered in Hong Kong and is one of the largest garment manufacturers in the world serving high-end customers around the world. Our company has established a reputation for being an innovator in our industry with leading edge products and highly integrated supply chains with our customers. Imperial Garments is the largest garments manufacturing plant in Perak . A leader in the apparel making industry for more than two decades , currently Imperial Garments employs over 1,400 people. History Imperial Garments was established in 1972 and joined the TAL Group of Companies since 1987. It embarked on a multi-million ringgit factory expansion project which was completed in 2001. Being the largest apparel manufacturing concern in the state of Perak, it aspires to be in the forefront of the industry . Product & Services Imperial Garments specializes in making pants for the overseas market. We export mainly to the USA market followed by the UK and European market .Our main customers are well-established international fashion names like Brooks Brothers, Nordstrom, Dockers and Jos A Bank .