Backing Up or Transferring Smurfs Village

You can backup your device data and restore on the same device, or a new device. Important: you must follow Apple's update steps accurately, or you may potentially lose all of your progress in your game. Start by confirming iTunes on your MAC or PC is authorized to transfer files from your device to your iTunes account. You will need to use the Apple ID you used to download your game when performing the backup. The following guide contains the official steps to authorize your MAC or PC to transfer purchases from your device.

After you complete these steps successfully, your previous progress in the game should be preserved. If you have any issues creating a backup file, or restoring your data, please contact apple support for further assistance. If your device is Game-Center compatible (for a list of compatible devices please visit http://www.apple.com/game-center/), then the game may have been saved if you were logged into Game Center, then played the game. If this is the case, on your new device please ensure Smurfs' Village is closed (from the multitask bar as well), log into your Game Center account from within the Game Center application, then open Smurfs' Village.

Transferring your Smurfs Village

Apple Devices

In order to transfer the village, you need to make sure that you have on the new device the exact same Game Center login as the old device. You can then load the game and allow the intro to play, after the intro has played you will be able to have the option "Choose Village"

However if the above does not work, please make sure that you try re-logging the Game Center and then try and load into the intro and game again. If you still have issues, please head to the old device, when loading the game please make sure the Game Center Popup shows, with this then need to play at least 10 to 30 mins for a new save to happen, you can then head to the new device and try again.

Please make sure not to delete the game at all from the old device until the game is fully transferred without issues. This is the only way to transfer the iOS villages, sadly we do not have at this time a tool or process for transferring. If the above does not help we would recommend the following.

Please attempt to find the restart game button in the Main menu, after this please exit the game right away, then head to the Game Center setting and log out and back in. Making sure you have a strong connection, please open the game back up, allow the intro to play. I hope then you should be given a "Choose Village" option.

If the option does not pop up, please exit the game fully and load it, repeat this at least five times or more, hopefully it will help cause the "choose village" option to pop up.

Android Devices

The smurfs game can normally be transferred with the Google Cloud. Please make sure to not delete the game from the old device at all! this is very important.

On the old device head to the game and options menu here open "Cloud Save" login there and save the game, after doing this head to the other device, make sure that you are logged into with the exact same Google Play Account, open the game and again go to "Cloud Save" here login again and try to load the game.

The process is normally left down to the players as it's quite hard to support this issue other than the steps above, however please do let us know if you have any issues.

If anymore support is needed please do follow the link to contact us via the ticket system - Create New Ticket

Please help. My village was returned to the level of 19 to 9 and I bought many stores. My balance was $ 260 and I bought more cards iTunes Please return my beautiful village to continue playing. I do not want money to be lost.

If you want to change too my new ibad how to transfer the game to him and when he tried to show me the first level and I am currently at level 48 😅and so I have bought many things almost 1500 $ 🤪plz help me😘

Hello I hope that bongfish will develop a program that autosync the game I just observed players from all over the world had a hard time backing up. Unlike other game apps you can autosync using facebook.
There’ s a delay in updating the current status of the game.
I love & enjoy playing SV and I’m very pleased our concerns will take into consideration.. 😔😕Thank you & Good day smurfbuddies!!!

I didnt delete anything from my lenovo tab I bought a new tab. My lenove crashed n I had 2 buy a new tab. But I had a great guy bring my lenovo back up n my smurfs game was gone :( and im on level 13 on my new tab b I have nothing 2 do from pappa or tracker smurf. I was level 54:(

Can I please get help regarding transferring my village ... is there ANYWAY that support can help me get my village from my andriod device to my new Apple device!?!! I really don’t want to have to start all over.

You say you can transfer via game centre but Apple no longer has a game centre app attached to the phone , please help , I can’t find my smurf village I was on nearly level 50 maybe more spent so much money on this game it’s ridiculous ! When I ask to find a new game it says file corrupted