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Chapter . take action: usability testing

“You’re supposed to correct my spelling, not criticize my use of symbolic imagery!”

“Testing one user is 100% better than testing none.”

--Steve Krug

Sooner or later, every web designer learns the same simple lesson: For a site to succeed, visitors must be able to use it. And this simple requirement is the driving force behind web design. Nearly every decision has to take usability into account.

“Forgetting about usability on the web is like forgetting about the plot in a movie,” said designer Jeffrey Zeldman (www.zeldman.com). “If there’s no usability, there’s no site.”

And while good designers always keep ...

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