Provides 2nd and 3rd level support of various customer specific business applications and infrastructure applications for internal and external customers. Ensures the smooth running of applications, implements updates and version changes, manages migrations, corrects emerging errors, fulfills requests, and gives advice and support for the use of applications.

Task

Accept and resolve fault notes or tickets

Determinate the competence of the fault note, accept it, decline it or forward to the solution’s area

Maintain consistent, quality documentation to meet ongoing operations and business continuity requirements. Documentation will include system topologies, operating instructions and disaster recovery procedures for new and changed infrastructure.

Hold the fault notes or tickets up-to-date

Communicates with the client (UHD/ 1st level or directly with the client’s IT professional) about the solution of the fault notes or tickets, informs OPM, SDM