O3Pro Corporation (O3Pro) is a leading business outsourcing and consulting firm with key focus on helping organizations maximizing their consulting investments. O3Pro evaluates our customers' business requirements and recommends solutions, which may include on-site or off-site expertise in support of a project. O3Pro model includes the leveraging of our offshore resources to expedite the delivery process and to create a cost competitive environment for our customers.

O3Pro provides on-site support for Siebel, Oracle, SAP, PeopleSoft and IT projects, and have an extensive off-site development capability in India. O3Pro has extensive experience with Oracle, Java development, .NET development, portal design and implementation, and workflow solutions.

O3Pro is a specialist in integrating ERP software including supply chain solutions, Logistics, Oracle/SAP /PEOPLESOFT and Business Process Re-Engineering. We are experts at Custom Software Development, Maintenance and Support Services, and can provide Offshore Software Development Centers for select clients.

O3Pro serves a wide variety of clients ranging from fortune 500 companies to start-ups and established enterprises. Our international team is completely integrated into a coherent service delivery organization.

O3Pro is committed to superior customer delight by continuous improvement in People, Process and Technology using enhanced quality standards.

O3Pro combines an aggressive focus on advanced and latest technology and our software engineers, developers and consultants work hard to achieve outstanding results with sole focus on complete client satisfaction. We have many success stories implementing unique and complex projects in Canada and USA.

O3Pro's core team has an accumulated experience of more than 100 years in the business sector and IT industry. We have worked to acquire a deep, insightful understanding of the functionality, performance and interoperability features of the products we use that will be built right into your solutions. The founders of O3Pro have expertise ranging from creating and growing new ventures, managing operations and finance, consulting on business and technology to creating innovative technology solutions.

O3Pro's mandate is to deliver competitive on time and on budget projects and the required services that will allow our customers to meet their IT strategic objectives be they small tasks or large projects.
CRM Consulting
Customer relationship management applications are well-established tools for helping companies unify and automate the process of selling to and supporting customers. While CRM applications share many common elements and designs, companies evaluating them should consider how adaptable a solution will be to their particular sales and support processes.

O3Pro consultants have deep understanding of CRM Marketing applications (Siebel, PeopleSoft) which enables organizations to increase the value of each customer relationship by allowing them to interact with customers in a manner that reflects a deep understanding of their unique needs and preferences. We help organizations to create a complete closed-loop solution that enables organizations to better understand their customers; flawlessly execute personalized campaigns synchronized across all channels; and optimize strategies through continuous testing, measurement, and feedback.

We at O3Pro have deep understanding of Call Center and service processes across various industry segments. We can help you to transform your call center into a cost-effective, integral part of your total marketing, sales, and service delivery strategy.

Helpdesk:

O3Pro consultants can help your organization to deploy IT service management solutions for faster, lower-cost employee service delivery and resolution.

Customer Order Management:

Managing orders can be complex and costly. Employees must often navigate thousands of products across multiple catalogs and systems. The process can be frustrating for customers and employees and can result in a high cost of sales.

O3pro can help to develop, manage, and deliver dynamic product catalogs across all customer channels enabling organizations to maximize revenue through up-sell and cross-sell offers while ensuring product compatibility and purchase eligibility. Our consultants can help you to Define and classify products, create sales bundles and configuration rules, Streamline catalog administration, content staging, and publication and provide personalized, dynamic customer catalogs

Business Analytics:

O3Pro helps organizations to apply business intelligence solutions available today. Our consultants help organizations in integrating data from multiple enterprise sources and transform it into key insights that enable executives, managers, and front-line employees to take actions that lead to dramatic improvements in business performance.

Customer Data Integration:

Most companies today, face a common obstacle in their efforts to become customer-driven: the lack of unique, complete, and accurate customer information. Even companies that have implemented customer relationship management applications often have fragmented customer data.

The reason? Customer data continues to be created, updated, and maintained in non-CRM systems. Also, CRM applications are often implemented within a department or division, rather than across the enterprise. As a result, customer information remains fragmented and duplicated across the organization, resulting in an incomplete view of the customer. O3pro can help organizations to overcome this complex issue by helping them to select and implement right tools, technology and solutions.

Outsourcing:

O3Pro partners have bee involved in CRM outsourcing for over 7 years. O3Pro independency allows for the impartial evaluation of outsourcing and insourcing options. This impartiality guarantees an objective view and unbiased recommendations.

O3Pro works closely with its customers ensure a solution is developed that meets all of the business objectives set-out. O3Pro can assist its customers with:
Preparation of RFPs
Evaluation and recommendation of RFP responses
Transitioning from in-house developed CRM solutions to Siebel/PeopleSoft CRM solutions

Implementation ServicesImplementation Services
O3Pro Implementation Services offers the people, processes, technology, and experience to ensure a successful implementation of your mission-critical projects. Our team of professionals comes prepared not only with a deep understanding of industry leading ERP, Supply Chain and CRM softwares, but, as importantly, with a clear understanding of your industry and your business.
Being 100% focused on the needs of your success, O3Pro's Implementation Services provide a faster, more responsive experience to our customers, across all areas of your business.
From product customization, to systems integration, to end-user support and training, our team is able to respond to your needs. With nearly two decades delivering solutions to the Manufacturing, Financial services, Warehouse, Transportation and Tele-Communication industries, we bring knowledge and best practices to augment your in-house business practices.
Offering a variety of consulting services options, we work with your team to execute a time-tested approach to deploying systems that are highly adopted and deliver quick ROI.
O3Pro Implementation Services offerings include:
Implementation Planning and Management
Business Consulting
System Configuration and Integration
Data Conversion
Solution Testing
Training / Education
Consulting Partners