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Abstract

Voice assistants have been developed over the years to perform tasks that naturally require human comprehension to deliver and receive information. Today's direction of information technology is heavily dependent on the user's experience as it determines a technology product's use amongst consumers. In most smart devices and other similar technology products, voice assistants are represented with a vocally identifiable gender affecting the user's experience. This study analyzes how a user's perception of this vocally identifiable gender impacts their level of information acceptance and identifies the challenges and lessons learned when using voice assistants.