Apparently Gordon Ramsey tried to help out this couple who owned a restaurant only to be blocked at every turn. The woman was blaming everyone and denying that anything was wrong with her food. The owners were treating her staff and customers like crap. They are stealing tips from their waiters and serving undercooked food and taking a long, long time to serve said undercooked food.

I think the link to the episode is floating around somewhere, but that's it in a nutshell.