Accessibility...

Wheelchair users visit for free.

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As a Victorian Fire, Police and Ambulance station access into and around the building is limited.

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The majority of our ground floor is accessible with a standard wheelchair but unfortunately we do not have a lift to the upper floors. We also have a cobbled yard which can be tricky for anyone with moderate-severe mobility issues and occasional steps throughout our ground floor. Our stairs are also worn through years of use, so watch out for those! Please make sure you consider these details when visiting.

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Despite listing restrictions to our building meaning lifts and other assistance isn’t possible, our staff are more than happy to help you as much as we can to ensure you make the most of your visit.

Additional needs…

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Housed in a grade II listed building the museum's layout can be confusing in places.

We use lights, sounds, smoke and smells to bring history to life. Please ask our team for more information. Sensory friendly maps are available on the day of your visit. These maps highlight areas of sounds, smells and other aspects which may be overloading to those with additional needs.

Our team are currently working hard to raise funds to install a lift into the main building to allow for better access around the upper floors. Make the most of your visit and take advantage of our sensory backpacks that are available to pre-hire before your visit free of charge.

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In the museum's main entrance visitors will also find our sensory chill out zone with soothing lights and relaxing beanbags. Even though we do not allow dogs or animals into the museum, we do allow support dogs around the building. We are a very friendly team of both staff and volunteers so please do ask for our support.

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Visitors requiring 121 support receive one free entry ticket for their carer or support worker into the museum (when accompanying a visitor on 121 support). This is valid for one free carer to one full paying visitor.