You'll receive a tracking number via email once your order is packed and ready to ship. If you haven't received a tracking number within 2 business days of placing your order, reply to your order confirmation email, and we will send it right over.

Be sure to check your spam, junk, and/or promotions folder first--as business emails often end up there, even when it's mail that you want!

This is when you call the shop. If Express shipping is needed, it generally costs $20 (USD).

Call us, and we'll assess on an individual basis how fast we can get it to you. This depends on many factors (i.e. where the order is shipped, time of day, local USPS operating hours PST, etc.) But again, because of these variables, it's best just to give us a ring at (805) 648-6997 to discuss your best shipping option for a rushed delivery. It's possible that other shipping methods could work to receive your order when you need it.

Donna designs all Betty B. signature jewelry. Our collection is then handcrafted in California and Bali.

We have a talented team at our Bali design studio who are our family. We've loyally worked together for over a decade. Our studio staff are expert silversmiths and artisans that create our proprietary designs with quality, love, and the sweet daily blessings of Balinese tradition.

Donna, her husband, and friends collect a lot of our sea glass locally in California and while traveling.

But over the years, our family of beach combers has grown internationally--and now glass comes to us from around the world. Despite any distance, we stay closely connected through a shared love of the ocean, and community through creativity.

Interested in being a part of it? Email Donna at seaglass(at)bettybelts.com to sell glass, trade glass for store credit, or even have a custom piece made with your own glass. Please note that we only trade for "jewelry quality" sea glass.

Yes! We love to make special custom jewelry for our customers. It takes extra time, but it is well worth the wait. The custom design fee is $10(USD), which is added to the base price of the design you choose from our selected collection.

Bring your own sea glass to the shop, and we'll evaluate it for you. Based on the condition of the glass, we'll explain your best design options, pricing, approximate time it will take to have your piece hand-crafted, and when it will be available for pick up.

Can’t come to Ventura? Send us an email with your glass pictured next to a dime for size reference at seaglass(at)bettybelts.com.

We offer repair services free of charge under the 1-year warranty for manufacturer defects only. After the 1-year warranty, and/or if the damage is caused on behalf of the owner, we provide repair services for a nominal fee.