I’m a returning and loyal client of Palawan Pawnshop. Do you want to know why?

I’ve already been to lots of money transfer services and most of them didn’t meet my expectations. Some have very rude clerks and others employed security guards who are not trained how to treat a customer properly. Others, on the other hand, have unnecessary rules that make the lives of customers difficult, to the point of ruining their day.

I believe that money transfer services, aside from the obvious responsibility of keeping and safely transferring their client’s money, have to be very careful in handling their customers during transaction process. Unfortunately, some of these money transfer service providers are doing the opposite.

Below are my reasons why I prefer Palawan Pawnshop over other Money Transfer Service providers.

5. They give reasonable consideration to customers – Compared to other money transfer services, it is only in Palawan pawnshop that I experience hassle-free transactions. They only need one identification card to check your identity and you are good to go. Others would ask you all sort of IDs and even require you to photocopy them for the sake of this and that. They are more concerned to the customers’ needs than just being paranoid of being faked by someone. Well, who would fake an identity just for the sake of getting PHP 500? I have this very bad experience in one local money transfer service that I blog in here.

4. Clerks and guards are customer friendly – I really, really hate going to these money transfer service providers who employed unfriendly guards and clerks. They have this annoying attitude of checking you out as if you are a thief. In Palawan Pawnshop, I am at ease doing my transaction because they are genuinely friendly and don’t have the habit of meddling with other people’s stuff. The guards also don’t interfere with any transaction if his attention is not needed.

3. Quickest money transfer – Once your transaction has been processed, it will just take a few seconds and your money can be claimed already. They have a centralized system that records all transaction in one database. Once you send money here from Cebu, it will automatically reflect in their system, enabling their branch, for example in Manila, to know that you transferred this amount of money. Your loved ones in Manila can then claim the money you sent.

2. Dual confirmation through texts – Once the transfer of money to a specific branch is done, you will receive a confirmation through text that your money has already been sent, and at the same time, the money receiver (i.e. your wife) will also receive a confirmation through text that someone has sent her money through Palawan and it is now available for claiming. Also, after your money has been claimed, your will receive another text, confirming that the money you sent has been successfully claimed.

1. Very affordable money transfer rate – Compared to other money transfer services, Palawan Pawnshop has maintained lower and more affordable rates. This is because in spite of promoting their services through very expensive advertisements, they choose to improve their customer service relations instead.

One thing that most businesses forget is that, their customers are their services’ or products’ best promoters. It’s a shame some are relying on their millions of pesoses TV ads, and celebrities who haven’t even used any of their services.

Join the Conversation

In the Philippines,I’ve searched that Cebuana and Western Union are the leading names in money remittances. The power of Ads is quite powerful. I’m curious about this Palawan Pawnshop, I think they really have that great customer service that made you loyal to them.

Palawan Pawnshop no need to Advertise to be a popular. Because Palawan Pawnshop is the number one when it comes to Money Transfer Services.. No need to compare to other Company because it is very much BIG DIFFERENT… Aside from that all the employees of Palawan Pawnshop have a good manner and knows the duties and responsibilities to entertain the customers/clients.. 🙂

i agree…
you cant tell the difference… you don’t have to worry kahit pa iba2 ung employees nla… ksi rest assured ka na all of them are friendly and accomodating…
try and see the difference.
d po sila pumili ng tao…
they treat thier customers as a person, not as a source of income…

I believe that is a new Law that will come out regarding the compliance of the money transfer services this would include all money remittance service provider including Palawan Pawnshop. from your story it seems that they are not in compliance with the BSP regulation about AMLA compliance.

I totally agree with you ang iba clients are not familiar with BSP compliance kaya akala nila if nadcline sila iba remittance due to id and amount of transaction issues is wala na pakialam sa situation nila.

What specific provision is being violated? If the pawnshop can verify the identity of their clients using 1 identification there’s no point of asking 2 IDs like other money remittance provider.

If you read carefully the law you will know that the “covered transactions” are those single, series, or combination of transactions involving a total amount in excess of Four million Philippine pesos (Php 4,000,000.00) or an equivalent amount in foreign currency based on the prevailing exchange rate within five (5) consecutive banking days.

to Desert Punk…palawan pawnshop asks for ID before paying out remittances. they don’t ask their customers to photocoy the id’s because they do that on their own, i’ve seen their employees take a picture of my ID. now that’s basically the same but lot more convenient than asking for photocopies.

i didnt see na may nagsabing d humihingi ng ID ang PALAWAN PAWNSHOP. Infact they’re also strict when it comes to higher amounts. nagiging makatao lang sila sa pag trato ng tao. they only give cosiderations in claiming small amounts. along with, we juz didnt know how many times nla bini verify ung transaction ng customer. wats with RA 9160? with all my money remittance transactions with PALAWAN PAWNSHOP, all their branches are posted with BSP stickers. so why do u think that their company is not complying with their policies?

Hi, Agnes.
I’m looking for Palawan Pawnshop’s Mabolo branch. I was searching the net and I came upon your website. Where is your suki Palawan Pawnshop? I need to claim a money remittance ASAP. Thanks a lot! =)

Hi Gen. I used to send and receive money through Palawan Pawnshop Mandaue before. But now I’m temporarily living here in Toledo. Currently doing my money transfer transactions through their Toledo branch.

Their branch in Mabolo is located at 1821 M. J. Cuenco Avenue, Cebu City.

U know what what happened to u is opposite to what ive experined in palawan express they call my name many times as if im not the person whose claiming to why would i fake myself fornthe sake of 500?stupid right? they even ask me to face the camera and took a photo i dont even know the reason why they need to do that!! PALAWAN express il never send money or received from u again so annoying!!!

^^^ That should be reported directly to PP management so they can take the necessary action. May Contact Us link sa website nila. Please write them your experience so they can investigate this at maparusahan yang baboy ba teller na yan

I agree with this post. Palawan is the fastest and the cheapest among others. I regularly send money to Aklan from Palawan’s Murphy QC branch. Palawan charges me Php70 for a Php2000 remit while others range between Php130-160. In one minute time, my mom can claim the money right away.

good morning, i just like to inform you the bad thing that happen to the jewelry i pawn to your pawn shop, PALAWAN PAWNSHOP BATANGAS BARANCH, i pawned my gold necklace w/ gold pendant, it was agreed that i pawned it together with the said pendant for the locked of the necklace was soldered.I just pawned it for only 6000 php. AFTER less than a month i collect the said jewelry and i was so surprise and angry because the necklace that i trusted to your pawnshop was detached. the lock (gold solder)was then cut. your staff told me that the accountant check the weight of the necklace without the pendant. Why you never inform me? I asked them to go with me and solder the necklace again, because i was in a hurry and couldn’t find jewelry shop that does repair, we found a jewelry repair shop and told me they can solder it 10k GOLD lead, i agreed, and got disappointed again coz i found out that it was just a silver lead. NOW TELL ME? SHOULD I TRUST PALAWAN PAWNSHOP, IT IS BETTER TO GO TO PAWNSHOP WHERE IN YOU CAN SEE THAT THEY SEALED YOUR JEWELRY AND ASKED YOU TO SIGN ON THE SEALED TAPE.RIGHT? THAN GO TO YOUR PAWNSHOP AND RECEIVE THE JEWELRY IN AN OPEN PLASTIC! I WAS REALLY DISAPPOINTED, VERY VERY DISAPPOINTED!

just this morning i went to Palawan Pavia,Iloilo Branch to redeem my 18 K ring which i pawned last January, only to be dismayed my ring has been totally deformed and 2 cuts on each side.with dis alignment so obvious.my body trembled upon checking my item.i would like to cry because this ring is so precious to me.I went back to the pawnshop and aired my sentiment but of course they denied as expected. nobody in the business doing something wrong that would actually tell the truth am i right? I still have to check with my cousin today who is knowledgeable on this matter if it was replaced or just being cut. but one thing im sure my item has been touched with mystery.I am a loyal Palawan customer for years. and im sorry if i have to copy paste what Nicole Arden posted “NOW TELL ME? SHOULD I TRUST PALAWAN PAWNSHOP, IT IS BETTER TO GO TO PAWNSHOP WHERE IN YOU CAN SEE THAT THEY SEALED YOUR JEWELRY AND ASKED YOU TO SIGN ON THE SEALED TAPE.RIGHT? THAN GO TO YOUR PAWNSHOP AND RECEIVE THE JEWELRY IN AN OPEN PLASTIC! I WAS REALLY DISAPPOINTED, VERY VERY DISAPPOINTED!”

@nam: yes you can use any name you want as a sender… i’ve tried that many times. you can even use your a company name, store name & alias. as long as you inform your receiver of what name you used. madali lang po yun makukuha basta po match ang details.

Precisely what shocks me. Using aliases when sending money is, to easily put it, is a crime. And Palawan Pawnshop condoning it is a clear indication of condoning crime to spread. It doesn’t need a lawyer to analyze this. BSP says all Financial Institution should exercise “Diligent Effort” to “Identify” its customers by requiring them Identification Documents and having them (the institution) retain customers’ information. In this way, crimes such as those that “FUNDS TERRORISM” will not easily be channeled. What Palawan is doing is definitely not only a violation to pertinent laws governing them but also a campaign to duplicate and channel crimes – terrorism, scams and the likes. So if you want a better society, DO NOT PATRONIZE these types of institutions.

And yes, customer’s comfort and convenience is important. But not enough to neglect lasting safety and security from recurring crimes. And what the heck, their stores are like jails – so tell me where’s the comfort and convenience in there?

So continue campaigning the use of aliases and that will basically become a way of life of Palawan – condoning illegal activities. Don’t you know there are “Presidential Decrees Number 38 and Number 1829” making the use of false names a criminal offense? And you Palawan is, well in this blog’s comments states, an accessory to it.

You totally miss the point. Of course, security should be prioritize but in a situation wherein a very small amount of money is involved, too much strictness defeats customer service and would push a new customer to look for another company who can empathize with their needs. The main keyword is CUSTOMER SERVICE. That’s what Palawan Pawnshop has that can’t be found in other money transfer companies.

may mga tao talagang dunong dunungan, mag bibigay ng mga article when they dont even have an ounce of knowledge what they are talking about.
etong 500,000 thousand na yan pwdeng lump sum or partial yan, and reporting is on a daily basis.

palawan pawnshop for me is very reliable, security wise i dont see anythign wrong with it, since parehong nanonotify both parties, the security measure is hindi mo makukuha pera mo kung hindi mo mabibigay yung name ng magpapadala and the code sent to your cp.

its hasle free since no need for valid ids and registration sa system nila, i think the reason behind this is because they are not affiliated with any remitance company that goes through banking system, like LBC, cebuana which has international service. isa sa mga requirement yan ni BSP dahil transfer uses a banking facility regulated by BSP, yang mga yan may dollar accounts and conversion yan, with a third party intervention which again is a bank, pag ang transaction in any way kasi pumasok sa banko heavily monitored automatic yan under kay BSP monitoring.and always bank standard and security, kaya nga strict and mahal.

for me if i have to pay of my online transations with sellers palawan pawnshop parati, hasle free para sakin ang mura.

I have a question po. Is it possible po ba to pay through this Palawan Pawnshop if the receiver happens to be on the same place as you are. For example, I live in Cebu then si receiver na ‘papadalhan’ ko ng pera ay nasa Cebu din nakatira. I need information about this asap. Thanks.

ask ko lang po if pede makuha ung padala sakin? I received a text msg that someone send a money to me but I did’nt know who is the sender. I’m still puzzled out. Can I still claim the money without fill up the name and the number of the sender? I only have the transaction code but I dont know how much money sent. Thank you. I hope you can help me.

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I like palawan express even last year bec of low charges… HOWEVER, there is a branch in Colon that the reps are VERY VERY RUDE…. They are not polite as well as the supervisor… The branch is in Colon outaide front of Colonade beside JRS… What happened was, My mom was in a rush going to an appointment,,, very very very important appointment but she needs to send money first to my brother urgently… Then she went there to send when unfortunately due to rush she was mistaken to write sender as the receiver and receiver should be the sender… After few minutes she arrived and met her client when my bro said he cannot get it… Si ce my mom is unable to go back due to the impirtant appointmebt I went therw instead,,, reps, of courae do not recognize me… I said the one in the system is wrong may you change,,, then the rep was angry qith ni reason i dnt know why,,, she even said that, “ITARONG INYONG PAGSUAT HA??! ” What? OMG I spoke to the sup who they said the one sitting beside them who did the sane thing… That’s un customer service and very very rude!! Then the sup askibg me for an authentication letter? They first said that my mom should be going back there? OMG… That bull**** wtf,,, I said what’s the use of authorization? Letter? Am I getting the money? First of all it’s tgeir fault since the RULE AND REGULATION NUMBER 7 ON THE BACK OF THE FORM SHEET SAID THAT

THE SENDER AND RECEIVER ARE REQUIRED TO PRESENT VALID ID,,, Which they didn’t do

I stead they blame my mom…
Of course she was hurry she waited for a couple of minutes waiting for them to open,,, then they treated us like that??? That is so rude… And tbe insult they gave cannot buy iur pride… It’s better to go next time to western union or M Lhuiler in Colon atleast they are good in assessing tgeir cxs… Thank you… We still continue sending money from palawan but not to that rude branch 😄

I like palawan express even last year bec of low charges… HOWEVER, there is a branch in Colon that the reps are VERY VERY RUDE…. They are not polite as well as the supervisor… The branch is in Colon outside front of Colonade beside JRS… What happened was, My mom was in a rush going to an appointment,,, very very very important appointment but she needs to send money first to my brother urgently… Then she went there to send when unfortunately due to rush she was mistaken to write sender as the receiver and receiver should be the sender… After few minutes she arrived and met her client when my bro said he cannot get it… Si ce my mom is unable to go back due to the impirtant appointmebt I went therw instead,,, reps, of courae do not recognize me… I said the one in the system is wrong may you change,,, then the rep was angry qith ni reason i dnt know why,,, she even said that, “ITARONG INYONG PAGSUAT HA??! ” What? OMG I spoke to the sup who they said the one sitting beside them who did the sane thing… That’s un customer service and very very rude!! Then the sup askibg me for an authentication letter? They first said that my mom should be going back there? OMG… That bull**** wtf,,, I said what’s the use of authorization? Letter? Am I getting the money? First of all it’s tgeir fault since the RULE AND REGULATION NUMBER 7 ON THE BACK OF THE FORM SHEET SAID THAT

THE SENDER AND RECEIVER ARE REQUIRED TO PRESENT VALID ID,,, Which they didn’t do

I stead they blame my mom…
Of course she was hurry she waited for a couple of minutes waiting for them to open,,, then they treated us like that??? That is so rude… And tbe insult they gave cannot buy iur pride… It’s better to go next time to western union or M Lhuiler in Colon atleast they are good in assessing tgeir cxs… Thank you… We still continue sending money from palawan but not to that rude branch 😄

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