The IT Service Center in
Stoddard 203 provides telephone, email, and walk-in support for Smith students, faculty,
and staff. The technical support analysts in the
IT Service Center help users resolve problems with Smith-standard desktop
software and web-based services, email, voicemail, printing, and the Banner system.

The ITSC also provides support for desktop computers, local and network printers,
telephones and the Smith network.

Call
x4487 (4ITS) on campus, 413-585-4487 off campus. If the Service Center is closed, leave a voicemail message and we will respond the next business day.

Send
email to 4its@smith.edu anytime and we will respond the next business day. Be sure to describe your problem and include any steps
you've already taken
to resolve it, whether you're
using a Mac or PC,
and the best way to contact you.

Visit
us in Stoddard 203 (next
to the Computer Store)
during our open
hours.

The ITSC provides the following types of support at the following times:

Days

Hours

Types of Support

Weekdays

8:00 am - 4:30 pm*

Telephone, Email, Walk-in

Weekday Evenings

5:00 pm - 10:00 pm

Telephone only**

Weekends

10:00 am - 10:00 pm

Telephone only**

* These times apply during the regular academic year whenever the college is open. Note that our regular summer hours are 8:00 AM - 4:00 PM.

** During our extended hours, the Advantage support pool can assist callers with network and voicemail password problems and basic wireless and printer connectivity issues. Other issues will be escalated to the regular weekday staff the next business day.

To
report
an ITS service outage when the ITSC is closed, please call 413-585-2490 to be connected to Campus Police, who will ask you for more information.To report a non-emergency computer problem when the ITSC
is closed:

Send
an email message
describing your problem to 4its@smith.edu.
Be sure to include any steps
you've already taken
to try to resolve it, whether you're
using a Mac or a PC,
and the best way to contact you.

Call
x4487 (413-585-4487 off campus)
and leave a voicemail message.

In either case, we will respond
to your message the next business day.