Your files (photos, videos, and documents) will be copied and saved. Once we have your files, we will format your hard drive and install a fresh copy of the operating system. We put your the photos videos and documents back into your My Documents folder. Special software will not be re-installed unless you are able to supply legally obtained and licensed software installation disks or instructions for software download.

We will format your hard drive and install a fresh copy of the operating system. Special software will not be re-installed. This is the best way to ensure your computer runs fast and is virus free - it is also our best value. This option does not include any software installation or copying of any data to the new installation. This is like getting a new computer installation - any old files or data on your previous installation will be lost, so we recommend you back them up to an external hard drive before bringing your computer in.

Our technicians will run several virus scans on your hard drive to attempt to remove viruses, adware, and malware infecting your system. There is no guarantee that the virus can be removed, but we’ll try our best using our specialized software tools (automatic removal). This service also includes uninstalling junk software and malware that might be slowing your computer down. Malware is pesky software, but not necessarily a virus. This will include browser extensions, and other non-essential software. We will clean the inside and outside of a desktop computer and clean the outside only of a
laptop computer.

This charge covers labor to replace a bad part or upgrade a part. For simple parts like memory, video cards, network cards or audio cards, the cost is $20. For more complex parts like an LCD screen or motherboard the cost is $40. This price is for labor only and does not include the cost of the part.

Data recovery is never guaranteed. If you have HD that is not booting into Windows, but is physically sound, the attempted data recovery is $40. If you have a HD that has a physical problem, the attempted data recovery is $40. If you have a hard drive that has a physical problem, the attempted data recovery is $80. The cost is the same whether or not the attempt at data recovery is successful.