In the early 2000s, the medical staff at Johns Hopkins Hospital implemented a tool that reduced patients enduring pain from 41 % to 3%, pneumonia occurrences by 25%, and patient deaths by 21 from the previous year. The tool they implemented - a checklist.

When it comes to IT operations, multitasking seems to be a prerequisite. Quite often it's even written into the job posting. However, research is revealing that multitasking may do more damage than good.