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Everybody thinks of bureau­crats as being kind of a neu­tral force. But I’m going to make the case that bureau­crats are in fact a very strong­ly neg­a­tive force, and that automat­ing the bureau­crat­ic func­tions inside of our soci­ety is nec­es­sary for fur­ther human progress.

I think that we need a rad­i­cal design change. And I might ask if I were teach­ing an HCI class or design class with you, I would say, ​“How are you going to design this so that not one life is lost?” What if that were the design imper­a­tive rather than what’s your IPO going to be?