Project: YouView

YouView

SUPPORT SITE RE-DESIGN & OPTIMISATION

YouView is a TV on – demand platform, providing consumers access to channel services such as NetFlix & BBC.

With over 10,000 a week new sign – ups a week, we worked with YouView to refresh their existing customer support processes with the Service Cloud.

The solution comprised of 2 main components;

The first was to redesign the support website to more effectively interact with Sony’s set top box technology & mobile devices.

The second was to implement a custom LiveChat solution, connected with GetFeedback. This stored Customer Satisfaction surveys, and also acted as a lead generation tool – checking to see if an email address exists within a contact, and creating a contact if not.

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