If the phone you've bought isn't quite what you wanted, you've got 21 days, starting on the day following receipt of the phone, to change your mind and claim a full refund.All returns to giffgaff MUST be booked through our system (your giffgaff account) so that your handset return is allocated a unique reference number. You can keep a track of where your device is at any time through your giffgaff account.

When you are buying a phone off giffgaff, you can return it within 21 days following the receipt of the phone if you changed your mind. If your phone is faulty within 30 calendar days of receipt, you can return it back to giffgaff for a replacement or full refund. Please refer to the Return policy for further details about your right to cancel and your right to reject.

To return your phone, please use the online booking form. Go to the My orders section. Select the phone you wish to return and follow the on-screen instructions.

You'll be able to print a postage label, use it to send your phone back free of charge. Please note that this postage option does not cover for damages or for the loss of the parcel, nor provide you with delivery tracking.

You can use the 21 day return policy if not happy with the phone ( For any reason )

If the phone you've bought isn't quite what you wanted, you've got 21 days, starting on the day following receipt of the phone, to change your mind and claim a full refund. In order to do this, please follow the below instructions on returning your unwanted handset.

These phones are in perfectly usable condition. They’ve lived a good life and they’re fully functional with only some minor wear and tear.

Think of your friend who uses their phone all the time. Someone who might toss their phone in a pocket or handbag with their keys while they’re out and about. They’re not too worried about the odd mark as long as the phone works.

There may be a few scratches on the screen, some pitting around the edges of the phone or scuffing on the back. Nothing major.

Very Good

These phones are in very good condition. You can at least tell they’re pre-owned. But only if you look closely.

Think of your friend who keeps their phone safely wrapped in a case but isn’t too bothered by the odd light scratch.

A few superficial marks are possible around the edges of the phone. These phones have lived, but it’s been an easy life.

Excellent

These phones look practically brand new. They’re in great condition with no marks or scratches on the screen.

This is the phone owned by your friend who treats it like their baby. They've probably popped on a case and screen protector 10 seconds after opening the box and they never took it out.

These phones are so close to new you’ll be hard pressed to tell the difference.

They come in 3 different grades
Good
These phones are in perfectly usable condition. They’ve lived a good life and they’re fully functional with only some minor wear and tear.
Think of your friend who uses their phone all the time. Someone who might toss their phone in a pocket or handbag with their keys while they’re out and about. They’re not too worried about the odd mark as long as the phone works.
There may be a few scratches on the screen, some pitting around the edges of the phone or scuffing on the back. Nothing major.
Very Good
These phones are in very good condition. You can at least tell they’re pre-owned. But only if you look closely.
Think of your friend who keeps their phone safely wrapped in a case but isn’t too bothered by the odd light scratch.
A few superficial marks are possible around the edges of the phone. These phones have lived, but it’s been an easy life.
Excellent
These phones look practically brand new. They’re in great condition with no marks or scratches on the screen.
This is the phone owned by your friend who treats it like their baby. They've probably popped on a case and screen protector 10 seconds after opening the box and they never took it out.
These phones are so close to new you’ll be hard pressed to tell the difference.

You can use the 21 day return policy if not happy with the phone

If the phone you've bought isn't quite what you wanted, you've got 21 days, starting on the day following receipt of the phone, to change your mind and claim a full refund. In order to do this, please follow the below instructions on returning your unwanted handset.

Please note that the arrow shown above will not be displayed in the handset purchase page.

Please note that the arrow shown above will not be displayed in the handset purchase page.

All Marketplace (Pre-owned) handsets purchased from giffgaff come with a standard 6 month giffgaff warranty.
You can purchase a giffgaff Marketplace (Pre-owned) handset from here:https://giffgaff.com/mobile-phones/pre-owned these will be displayed as follows:
Please note that the arrow shown above will not be displayed in the handset purchase page.
Please note that the arrow shown above will not be displayed in the handset purchase page.

In the unfortunate event that your handset develops a fault you canONLYreturn the handset to giffgaff using ourreturns process, your giffgaff warranty doesNOTallow you to send it for repair with the manufacture or any other repair centre.Please notethat the following will apply with regards to your warranty expiry date:

If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire?

Your warranty will expire 6 months from the date of the repair (In effect your warranty period will start afresh).

If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire?

Your warranty will expire 6 months from the date of your original purchase.

If my phone is replaced WITHIN 30 days of purchase when will my warranty expire?

Your warranty will expire 6 months from the date the handset is replaced. (In effect your warranty period will start afresh)

If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire?

Your warranty will expire 6 months from the date of your original purchase.

In the unfortunate event that your handset develops a fault you can ONLY return the handset to giffgaff using our returns process, your giffgaff warranty does NOT allow you to send it for repair with the manufacture or any other repair centre. Please note that the following will apply with regards to your warranty expiry date:
If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire?
Your warranty will expire 6 months from the date of the repair (In effect your warranty period will start afresh).
If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire?
Your warranty will expire 6 months from the date of your original purchase.
If my phone is replaced WITHIN 30 days of purchase when will my warranty expire?
Your warranty will expire 6 months from the date the handset is replaced. (In effect your warranty period will start afresh)
If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire?
Your warranty will expire 6 months from the date of your original purchase.

Phones are delivered Monday to Friday. There are no deliveries on Saturday, Sunday or Bank/Public holidays. This table shows you when your phone will be delivered, based on the time and day you place your order.

Note:Please be aware that if you are ordering a phone on a Bank or Public Holiday, that you will need to add an extra day for each Bank or Public Holiday. Phone orders are not processed on these days.

Phone order Placed

Delivery Date

Between 19:01 Sunday and 22:00 Monday

Tuesday

Between 22:01 Monday and 22:00 Tuesday

Wednesday

Between 22:01 Tuesday and 22:00 Wednesday

Thursday

Between 22:01 Wednesday and 22:00 Thursday

Friday

Between 22:01 Thursday and 19:00 Sunday

Monday

Note: If you are buying your new phone with a loan from RateSetter, your order time and day is when we receive confirmation and payment from RateSetter.

Phones are delivered Monday to Friday. There are no deliveries on Saturday, Sunday or Bank/Public holidays. This table shows you when your phone will be delivered, based on the time and day you place your order.
Note: Please be aware that if you are ordering a phone on a Bank or Public Holiday, that you will need to add an extra day for each Bank or Public Holiday. Phone orders are not processed on these days.
Phone order Placed
Delivery Date
Between 19:01 Sunday and 22:00 Monday
Tuesday
Between 22:01 Monday and 22:00 Tuesday
Wednesday
Between 22:01 Tuesday and 22:00 Wednesday
Thursday
Between 22:01 Wednesday and 22:00 Thursday
Friday
Between 22:01 Thursday and 19:00 Sunday
Monday
Note: If you are buying your new phone with a loan from RateSetter, your order time and day is when we receive confirmation and payment from RateSetter.
Please refer to the guide to phone deliveries for further information.

If the phone you've bought isn't quite what you wanted, you've got 21 days, starting on the day following receipt of the phone, to change your mind and claim a full refund. In order to do this, please follow the below instructions on returning your unwanted handset.

If your new handset has a fault on receipt please seethis articlefor further instructions.

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