OLA Best Practices

OLA Members are leaders in the industry and strictly adhere to industry Best practices. We want to be sure all OLA members–and the entire industry–are aware of the importance of industry standards to their businesses.

Always treat consumers with respect and use fair, professional and non-abusive collection practices. Never use unlawful threats, intimidation or harassment to collect accounts.

Appropriately manage third-party service providers to ensure that consumer information is shared and protected consistent with applicable law.

Self-Policing and Enforcement

OLA is a self-policing organization. The OLA Board via its Standards Committee will review all reported violations of the Best Practices and will direct that the OLA member that is the subject of the report to address the issue. OLA reserves the right to take disciplinary action if a member is found to be in violation of any best practices.