The Nuance Design Framework is a combination of our design process and the assets we use to optimise application design, review, implementation and maintenance. We use the Design Framework to streamline our call flow design in accordance with the best practices we’ve developed over our more than 20 years of experience. We sketch and share the design with your team as well so we can review prototypes together before any code is written.

Our design framework includes our user interface (UI) design tool, Nuance Application Studio, the only UI design tool created for both speech and touch-tone systems. With it we prototype UI designs independent of the platform used to develop or deploy the solution. It automatically generates deliverables that are otherwise created manually, such as UI design documents, grammar, test cases and audio requirements. We reduce risk by keeping these deliverables synchronised, eliminating bug opportunities from any manual updates.

Benefits of Our Design Framework

Optimises our design process

Effective review

Facilitated best practices

Accelerated development

Optimised Design ProcessOur process gives our UI designers the flexibility to sketch early ideas and fill in details iteratively over time. Our tools synchronise perspectives across sample calls, call flow diagrams, detailed UI specifications, prototyping modes and grammar definition. We can generate documents for all stakeholders with the right amount of information. For example, a business owner might receive a high-level view while a developer might need to see every detail.

Effective ReviewWe can experience designs in a prototyping mode before writing any code by transferring the words on paper into an audio experience to understand what the caller would experience. We can generate sample calls automatically and make a small change and see the effect immediately. We can make these updates as we iterate through the design phase, spending time with colleagues and evaluating the customer experience with test scenarios rather than being concerned with formal review cycles of printed deliverables.

Facilitated Best PracticesOur process and tools streamline the way we create and define the call flow design in accordance with the best practices we’ve developed with over 20 years of experience. We can automate common tasks yet still retain the flexibility to override.

Accelerated DevelopmentOur Nuance Application Studio provides an interface for QA test automation and code generation, when used in conjunction with our Development Framework . Its standardised output specifications can be used for any development environment.

Relevant Media

Content Downloads

Contact Us

Nuance’s process ensured that each phase was completed and signed off before moving on to the next phase. It was a pleasure to work with an entire team who work with an entire team that was so experienced and methodical, yet met our stringent 7-week timeline efficiently.