My subscription renewed on Dec 17th, and although an invoice shows a credit for Order #573246 my bank acct doesn’t show a $10 credit. I was charged the full $34.99. Assumed the credit was for this billing cycle bs the next one. Please confirm.

My subscription renewed on Dec 17th, and although an invoice shows a credit for Order #573246 my bank acct doesn’t show a $10 credit. I was charged the full $34.99. Assumed the credit was for this billing cycle bs the next one. Please confirm.

Add me to the Full Price Party too. Charged today for $34.99 with no mention of the credit on my invoice.

I will submit a trouble ticket, but wonder just how many people won't notice and the charge just goes through as part of regular subscriptions.

Sneaky sneaky, Silicon Dust....

Step 1: Launch service for X channels at $34.99
Step 2: Loose channels due to upstream contract dispute. Continue to offer less than X channels at $34.99 to new subscribers making them more profitable.
Step 3: Offer one-time auto credit to existing subscribers to ease pain making them less profitable than new customers.
Step 4: Remove auto-credit and require customers to contact support to receive credit.
Step 5: Original customers get frustrated and cancel thus removing profit margin impact to $10 credits.