Terms & Conditions

Terms and conditions

1Introduction

1.1This document (together with any documents referred to in it) tells you the terms and conditions (the 'Conditions') upon which we will sell the Goods and supply the Services to you. You may print a copy for future reference.

1.2Business Day: a day other than a Saturday, Sunday or public holiday when banks in London are open for business.

1.3'Event Outside Our Control' has the meaning given in clause 17.

1.4'Goods' means the goods listed on our website ('the Website') which we may supply.

1.5'Services' means the services listed on the Website which we may supply.

1.6Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 13 and limitation of our liability and your indemnity at clause 15.

1.7By ordering any of the Goods or Services or Goods and Services, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.

2.4We are a member of Financial Conduct Authority, a regulated professional body. We can be identified on the register by our registration number 672876. We are regulated by Financial Conduct Authority. The professional conduct rules and regulations can be found at https://www.handbook.fca.org.uk/handbook/APER.pdf.

3Overseas orders

3.1We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs.

3.2We will inform you of any additional shipping or postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs you may cancel your order. If you wish to continue with the order you must confirm to us that you will pay these additional costs within 7 days of us telling you what they will be. If we do not receive this confirmation from you within this time period, we will treat you as having cancelled your order.

3.3Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

3.4If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery (in the case of goods). Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

4Eligibility to purchase from the Website

To be eligible to purchase the Goods and Services and lawfully enter into and form a contract with us, you must be 18 years of age or over.

5Price

5.1The prices of the Goods and Services are quoted on the order page.

5.2Prices and any other charges quoted on the order page are based on delivery of the Goods and performance of the Services in the United Kingdom unless otherwise specified.

5.3Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.

5.4Unless otherwise stated, the prices quoted include VAT.

6Payment

6.1Payment can be made by any major prepay, credit or debit card or by using a PayPal account.

6.2By placing an order, you consent to payment being charged to your prepay/debit/credit card account or PayPal account as provided on the order form.

6.3If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account for the Goods when we dispatch the Goods to you.

6.4You must pay 0 percent of the price of the Services in advance. If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account in advance for the advance payment. We will take payment for the balance when we have sent you an invoice for the Services after we have performed the Services.

6.5You must pay the amount of our invoice within 14 days of the date of invoice.

6.6We shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account.

7Interest

7.1Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 3% a year above the base lending rate of Barclays from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.

7.2We will not charge you interest

7.2.1for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.

7.2.2until after we have performed the services again if we have a duty to do so.

8Order process and formation of a contract

8.1Our Website, catalogue and brochure merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure.

8.2All orders are subject to acceptance and availability. If we are unable to supply you with the Goods or Services or Goods and Services in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside our Control or because we have identified a mistake in the description of the Goods or Services or Goods and Services or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.

8.3If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.

8.4Any order placed by you for the Goods or Services or Goods and Services constitutes an offer to purchase them from us.

8.5You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods or Services or Goods and Services.

8.6A 'Confirmation Notice' means an email which we send to you to confirm that we have dispatched the Goods and/or shall be providing the requested Services. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.

8.7A contract between you and us for the supply of the Goods or Services or Goods and Services (the 'Contract') incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.

8.8If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.

8.9We may make

8.9.1minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,

8.9.2changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,

8.9.3changes to these Conditions as a result of changes in how we accept payment from you,

8.9.4changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.

8.10If we make any changes in accordance with clause 8.9 we will give you written notice of the changes before we supply the Goods or Services or Goods and Services. You can choose to cancel the contract if the change would be significantly to your disadvantage.

8.11Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us.

9Delivery

9.1The Goods will be delivered to you at the address you provided during the order process which must be the address that is the billing address of your payment card if you have paid by card.

9.2Any dates quoted for delivery of the Goods are approximate only. If no date is specified then it will take place as soon as reasonably possible, but in any event within 30 days of the date of the Confirmation Notice, unless there is an Event Outside our Control, in which case clause 17 shall apply.

9.3If you have agreed to collect the Goods from our premises,

9.3.1You must collect the Goods during our working hours of 9am - 5:30pm on or within 3 Business Days of the date we notify you that the Goods are ready for collection

9.3.2delivery shall occur at our premises when we hand the Goods to you.

9.4Unless clause 9.5 applies, if we have agreed to deliver the Goods to a delivery address which you have given us, delivery shall occur when we place the Goods in the physical possession of you or anyone you have identified to us as the person authorised by you to take delivery of the Goods.

9.5If you have asked us to use an independent carrier other than our normal carrier to deliver the Goods to you, delivery shall occur when we deliver the Goods to that carrier.

9.6You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

9.7If no one is present at your delivery address to take delivery, we will advise you of our attempted delivery. You must then contact us to make arrangements for us to deliver the Goods.

9.8We may end the contract with you and charge you for any extra storage costs we have incurred if

9.8.1you have arranged to collect the Goods but do not do so within 14 Business Days of the date we notify you that they are ready for collection, or

9.8.2we have agreed to deliver the Goods, you have not been available to take delivery on the date we agreed to deliver them, and we have not been able to re-arrange delivery within 14 Business Days of the original delivery date.

9.9For Christmas deliveries, we recommend that you check the Website for the last order date. We will endeavour to dispatch all Goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.

10Performance of Services

10.1The Services will be performed at the address or by the means specified by us when we accept the order.

10.2When we accept the order, we will confirm estimated start and completion dates for the performance of the Services. We will endeavour to perform the Services in accordance with these estimated dates and will perform the Services within a reasonable time from the date we accept the order.

10.3In the event that an Event Outside Our Control prevents us from performing the Services within a reasonable time from the date we accept the order, clause 17 will apply.

10.4If we need to provide the Services at the premises occupied by you, you will provide access to the premises on the date we have agreed for the Services to be carried out.

10.5If you fail to provide access to the premises on the agreed date,

10.5.1you must pay us any additional costs incurred by us in providing the Services to you

10.5.2in the event that despite our reasonable efforts we are unable to obtain access to the premises to provide the Services, we may end the contract with you. We will refund you any money you have paid less our reasonable costs incurred in attempting to perform the Contract.

10.6If we need to install the Goods at the premises occupied by you, we will be entitled to assume that

10.6.2the fittings, walls, pipes, wiring, gas installations and other parts of the premises to which the Goods must be attached are in good working order and suitable for such attachment, and

10.6.3any goods to which the Goods must be attached are in good working order and suitable for such attachment.

10.7If we ask you to provide us with information in order for us to provide the Services, you must provide us with complete and accurate information by the date we request that you provide it by, otherwise:

10.7.1you must pay us any reasonable sum we charge you to cover any extra work that is necessary as a result of you providing incomplete or inaccurate information.

10.7.2you must pay us any additional costs incurred by us in providing the Services to you resulting from you not providing such information to us by the date we have requested.

10.7.3we may suspend the Services by giving you written notice unless you agree to pay such extra costs.

10.7.4in the event that despite our reasonable efforts we are unable to obtain the requested information from you and are therefore unable to supply the Services, we may end the contract with you. We will refund you any money you have paid less our reasonable costs incurred in attempting to perform the Contract.

10.8We will not be liable for any delay or non-performance due to your failure to provide us with complete and accurate information by the time we have requested.

10.9If we suspend the Services under this clause, you do not have to pay for the Services while they are suspended, but you will remain liable to pay any invoices we have already sent you for Services we have already performed.

11If there is a problem with the Services

11.1If the Services provided do not conform to the Contract due to them not being provided with reasonable care and skill:

11.1.1you should provide us with details of the problem as soon as reasonably possible;

11.1.2if we repeat performance of the Services to fix the problem, we will do so at our own cost and as soon as reasonably practicable.

11.2As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these Conditions will affect these legal rights.

12Risk and title

12.1The Goods will be at your risk from the time of delivery.

12.2Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of these Goods including VAT and the cost of delivery together with payment of any other amounts outstanding.