Due to reduced office and warehouse teams, we are unable to guarantee any shipping dates. We are doing our best to get orders out as fast as we can, but please do not send messages asking for order updates. As soon as your order is processed an automated message will be sent to you. Do not worry. Your order is coming, it might just take a bit longer than normal.

PLEASE NOTE THIS SECTION SUPERSEDES ANY OTHER POLICIES LISTED ON THIS SITE.

While this section is posted on the site, the following return policy is in place:

We are not accepted any returns for the time being. In order to qualify for a deferred return, please use the Contact page form and start your Message with "Deferred Return Request" followed by your order number. If your message is within return policy window, we will notify you when we are ready to accept your return. Please only send one message per order.

Orders

Sometimes order confirmation emails get delayed (or marked as spam). If you reach a page with an order number (starting with #CC####), your order has been placed. Save this number for your records.

Unfortunately, we are unable to cancel orders once your order has been submitted. Please make sure to double check your order before starting the checkout process.

When you are checking out, your credit card company puts an authorization hold for the order amount on your card. If there are any validation errors (addresses don't match, CVV fails, etc.) your payment will be declined. A card hold is typically released 3-5 business days after it is made, depending on your bank. If you attempt to check out multiple times, your card will be authorized multiple times.

We use a fraud prevention service that may automatically cancel and refund your order if it does not pass their filters. At this time, we are unable to ship orders to accounts that do not meet their criteria.

Shipping

We try to get orders out within one to four business days, after your shipping and billing information has been verified. Holidays and sales may delay shipping times. Orders placed on Fridays will be sent out the following week.

We ship orders from our warehouse up to 3 times per week, usually on Mondays, Wednesdays, or Fridays – but high order volume affects our processing times. We do not guarantee ship dates or delivery dates.

We ship via USPS or UPS (and DHL International). Shipping times will depend upon your service selection. Holidays may affect delivery times.

We ship to most countries.

All applicable customs and import duties, fees, and/or taxes are the responsibility of the customer.

Countries we do not ship to: Albania, Algeria, Armenia, Bonaire, Sint Eustatius and Saba, Kosovo, Morocco, San Marino, South Sudan

All applicable customs and import duties, fees, and/or taxes are the responsibility of the customer.

We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes at checkout and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

To track your order, go to this page, and enter the email used at checkout and the order number you wish to look up.

Promos, Drops, & Loyalty

We occasionally released limited edition prints for special occasions. When this happens, we go into production at the same time that we release the style on our website. This means that it can take up to 10 business days for the item to arrive at our warehouse. We then ship orders out in the order that we received them. If we sell out of a style before getting to your order, we may refund the item or your order. If you ordered other items in addition to the limited print, we will hold your order until the entire shipment is ready to go out.

Share your love for Crooks with our Give $20 Get $20 promotion! Share your unique link with your friends, family, Instagram followers, everyone you know – and you'll get a $20 code for every order they place on our site! Learn more here.

We do! New product drops, discounts & promotions, contests, and more. Sign up for the Crooks Newsletter at the bottom of any page on our website.

Sign up for our Newsletter for any and all promotions we send out. But since you asked… use the code "FAQ" for 5% off your order (once per account).

Returns & Exchanges

Unfortunately, we are unable to cancel orders once your order has been submitted. Please make sure to double check your order before starting the checkout process. You will have to follow our normal return procedure.