3 colofon living Double Dutch is a magazine of the Dutch Business Association Vietnam. It is published 3 times a year. Editors Violette Brand Barbara Piper Hilde Hoogwaerts Renske ten Bosch Design Margriet Kruse Translation Barbara Piper Marleen Sprik Advertisements Deadline next issue: January 15th 2009 Subscription for non members 20 USD per year DBAV New members can contact Mireille Kodden at or gmail.com Nederlandse Vereniging Marjo Vaessen gmail.com Netherlands Alumni Network Vietnam Consulate General of the Netherlands Postal address: C/o Consulate General of the Netherlands Saigon Tower 29 Le Duan Boulevard, District 1 Ho Chi Minh City Summer came and went The schools have started again and we are back in business with a new Double Dutch team of editors! Let us introduce ourselves to you: Violette Brand, Renske ten Bosch, Barbara Piper, Margriet Kruse and Hilde Hoogwaerts. We all have different backgrounds and bring different ideas and experiences into the team; we hope to answer to the broad range of interests of all our readers. The editorial has also changed and moved to the English part of the Double Dutch. For this edition, we brainstormed about possible subjects on the Hospitality Industry. In a way, we thought, all of us are semi-professionals in this field. Once in a while we all run a bed and breakfast and are a tour-guide to all visitors that come to stay with us for a couple of days to, sometimes, even more than a month. Being hospitable means being open, welcoming, friendly, warm, generous and kind, just to name a few. People come and go, are moving in or moving out and we try to fit in into our new environment as quickly as possible. For some of us this is the first time being an expat far away from home, for others this is the last posting before retirement. It does not matter if you are just a beginner or a seasoned expat; it is always good to spend some time together. Maybe, because there is quite a gap between the local community and the expats here, foreigners need each other more, especially the partners of the working group. In addition, our culture, the Dutch school, humour and typical Dutch parties brings us all together. Check out the agenda as all of these typical Dutch events will bring the Cloggies together in the next few weeks. Last but not least, we would like to wish Andre and Bernie Haspels, the leaving Dutch ambassador and his wife, all the best with their new posting in The Hague, The Netherlands. They have always been very supportive of our work for the Double Dutch. A warm welcome to the new consul and his wife in Saigon, Mr and Mrs Jos en Heleen Schellaars. We hope you will have a good experience while being in Vietnam. Barbara, Renske, Violette & Hilde

5 working working working Mark van den Assem Double Dutch! How time flies! Yet again I present to you another edition of the Double Dutch magazine. The theme of this issue is The Hospitality industry. Several DBAV members are building businesses in and around the hospitality industry and reading about their experiences gives us more insight into their line of work. Furthermore, some interviews and columns have been added to this issue. As sharing experiences is one of the aims of Double Dutch, I would like to encourage more of you to share your stories with us. I am also pleased to write that the DBAV and the NLV have delivered on their promise to make 2008 an active year. The Double Dutch magazine is proof of that but this year has also brought many well-visited events and until the end of the year the agenda is full. Please have a look at for the latest activities. DBAV board Chairman Mark v.d. Assem Eurocham - Dutch Mission Vice President Tau van Ngo Business Activities Additionally, I would like to take the opportunity to thank Ambassador Andre Haspels for his support to the DBAV and NLV. We wish him all the best in his new position in The Hague. At the same time we are pleased to welcome Jos en Heleen Schellaars, our new Consul and his partner in HCMC. With Ton van Zeeland and Andre Haspels in mind, we are confident that we will continue good cooperation. Enjoy reading this issue and I hope to see all of you at our coming events, Mark Treasurer Peter Kerckhaert Double Dutch Jos Langens Business Acitivities Marjo Vaessen Nederlandse Vereniging Double Dutch Secretary Mireille Kodden Website DOUBLE DUTCH

6 working new company in town ibus development vietnam w Many people living in Vietnam know of the Life Resorts and have visited them. Their beautiful locations and the Spa and Wellness they offer. But did you know what and who brought the Life Resorts to Vietnam? Wouter Roelofs, currently working for Life Resorts as the development manager for the new hotels and resorts is in the process of setting up IBUS Development Vietnam (IDV). He talks to us about the history and future in Vietnam. The IBUS Company is a Dutch company and develops and invests in office, retail, residential and hotel properties in Europe and the United States and has done so for over 15 years. Life Resorts Management Company has always been a small part of the business, but a good learning experience of the Vietnamese market and how things work. So then what brought IBUS to Vietnam in the first place? It was by chance that a market was found here for IBUS. This was in The CEO at the time made a holiday trip with his wife and met a local developer who was looking for an investor in his hotels. Soon after that Life Resorts Management Company was born and plans were made to set up a hotel chain in the 4 star international category. Both hotels Quy Nhon and Hoi An have had many reviews and won some prizes for best resorts in Vietnam and best Spa and Wellness. It has been quiet for a while, but the new resorts are under construction and on their way. And why a new company? For two main reasons: The first reason is that with the experience built with Life Resorts over the past years and the research done on Vietnam, we feel confident that we better understand the market. And we see great potential in the local real estate market. This then made IBUS decide about a year ago to set up a professional development company alongside the existing hotel management company. The new company will develop real estate broader than hotels and resort which asks for different specialisation and profession than managing hotels. Is there already an office in HCMC? At the moment we are in the process of applying for the Business License and we think we will have finalized this early November this year. What exactly are you going to do/your challenges in the coming years? We will develop real estate throughout Vietnam with a team of Project Managers, local experts and joint venture partners. What do you enjoy most about your work? It is a mix. On the one hand my work is about gaining the necessary local knowledge, doing your research and teaming up with experts. At the same time I need to go through a process of creative thinking and develop a feasible Bringing Resorts and Wellness to Vietnam! concept, which then has to be turned into a reality. It s a whole chain of activities that need to be set up and thought through with the right people. Furthermore Vietnam is a developing country and I believe that with our investments and real estate we will add some value to the market and to the Vietnamese economy. If you want to contact Wouter Roelofs, you can him:

7 working working working my company freebizznet Freebizznet is a business to business networking company with offices in Ho Chi Minh City, Vietnam and Kampen, The Netherlands. The company is focused on cross border business matching needs for Small and Medium Enterprises. Freebizznet started in December 2006, when its two Dutch founders realized there was a real market need to support SME companies in a fast changing global landscape. As we all know globalization and internet based business models have created tremendous opportunities and new efficiencies in international cooperation, but also its challenges: how can you get on that global bandwagon as a small company without knowing anything about the business environment, culture or even language in a completely new environment and lacking the time to find out? Flying in and out is not the answer and is not only expensive but many times does not lead to good results. Based on this observation, two founders Michael Huyng, a Vietnamese born Dutchman with long time business networking experience between The Netherlands and Vietnam and Harrie Flinsenberg, a Dutch Internet and New Media entrepreneur with long time international experience in high tech service companies, decided to introduce a new concept based on two key ingredients for success: the reach and communication power of the Internet coupled with real incountry expertise and networking by enthusiastic local people. Freebizznet today is based on these two ingredients: a new rich media Internet Platform, www. freebizznet.com and www. freebizznet.com.vn in Vietnamese that support the needs of business promotion and business matching. A new in-country market support team in HCMC provides effectively the human touch and feel and the necessary local intelligence to support customers in their new venture. Services Core of the Freebizznet business Internet platform is delivery of e- business to business services as media rich company publishing and listing services in a global B2B Directory, smart local search, advertising and e-matching. We offer members a cost effective way to publish and self-manage their company listing and multimedia presentations where they can determine themselves WHAT, WHERE and WHEN they want to communicate, without boundaries! Companies can choose to publish just a company overview page with contact information, or add extra product information, power point presentations, flyers or video clips. They will become part of the Freebizznet business club and will be able to kick start their business network. Additionally we offer consulting services that will support enterprises in dealing with the typical aspects of the local business culture. Through our native language speaking consultants and network partners, we deliver services such as: find partners in line with your matching profile, create a list of candidate companies, pre-qualify candidate companies, meeting support, deal making support and after contract support Quick facts 5000 listings Headquarters: IJsselkade AB Kampen The Netherlands +31 (0) Vietnam Office: B59 To Ky Street Quarter 3 Dong Hung Thuan Ward District 12 Ho Chi Minh City Vietnam +84 (08) freebizznet.com What makes us so unique! In two words: people and platform. Freebizznet uniquely lets you find the right clients and business partners supported by local know how! We connect business to business by focusing on what people are really good at and what they are looking for: the relevant business match in a comprehensive B2B directory with extensive and timely company information. DOUBLE DUTCH

8 my company hans kemp working w Art of Asia Barbara Piper The first time I met Hans was in an informal setting at the Dragons Nest in An Phu. After an exchange on his earlier work, I asked him what he was up to at the moment. A series of books on Asia, he said, showing the riches and diversity of Asia by choosing one specific subject and illuminating that subject through a substantial mix of beautiful photographs. I am intrigued. Later Hans tells me that he is not only a photographer but has expanded his work to publishing his own and others photographs. In this new series Hans also uses images of fellow photographers. It is called Asia Unique and the first three books are planned for October this year. One of the books is on doors, another on hands and the third on all the different ways in which fish is caught in Asia. The titles of the books are: Doors, Hands and Catch. Hans plans to distribute the books here in Vietnam (production is in Hong Kong and China) and to possibly have the book launch and an exhibition coincide. When this will be is unsure but you can check his web log: I ask him; you have years of experience in Vietnam and elsewhere in Asia. After all these years, what still captures and moves you? What do you still enjoy taking pictures of most? What images are leaving the streets and what are they being replaced with? Hans explains that once you have been in a place for a longer period of time your perception of it changes. In the beginning everything is new and maybe even strange. That motivates me as a photographer. Images are everywhere around you and especially here in Asia where much of life is lived on the streets. That tension, that vibe, makes me alert which is what you need to take good photographs. In the beginning that tension is enough. But after a while you get used to what you see around you. You still look but you don t see it anymore. What you really need is an ardent eye, an eye for possibilities for what could be. Hence the title of one of my books: Ardent Eye. Hans continues: My photography has changed over the years. In the beginning I would travel with no real plan or goal. And everywhere I was, often for the first time, I took photographs of the images I saw. Of the streets, of life that was taking place before me. The result was that I made a lot of post cards (of Vietnam), images alone. The combination of getting used to my surroundings on the one hand and the changing images in the streets of Vietnam and Asia on the other, have, for me, resulted in more focused photography. I walk the street with a goal and in spite of modernization; the strong traditions, rituals and festivals still exist and are alive in Asia today. I do a lot of research and I surf on the web and then I find things that make me think: yes, this is worth while; this is a story worth telling. And an image worth taking. And then I m off; to Japan, India, China anywhere in Asia. The result of all these years experience is that my photography is different; I now tell stories with my (and others ) images. To be able to work on your own projects and have all the freedom to do so is an exceptionally great gift. 8 DOUBLE DUTCH

9 working working working my company jo demar - strategy and marketing consultant Dutch business woman in town Renske ten Bosch In Ho Chi Minh City, the number of Dutch women who are either starting or continuing their own business or who are here for their employer from their home country is increasing. Double Dutch wants to get better acquainted with them. For this edition we interviewed Marjo Vaessen, independent strategy and marketing consultant. Who are you? Originally, I am a marketing professional. I studied business administration at the university of Groningen, The Netherlands. Together with Jan Willem, I have 3 children (Jesse, Daan en Luca). We have lived in Vietnam since June What kind of company do you have and since when? I am an independent strategy and marketing consultant and lead marketing projects or work as an interim professional. I have set up my business - Jo Demar - in Vietnam in December Who are your customers? At the moment I have two assignments. For Dutch Lady Vietnam, I am running a project, helping them introduce a new concept for which they will have to invest in the factory in Binh Duong. As project leader I work together with marketing, sales-, finance- and operations professionals. For Friesland Foods Malaysia, I am setting up a marketing academy for the marketing teams of all operating companies in Asia. I am doing this together with a company in London that specializes in workshops. They are responsible for the context of the workshops and I am developing the format and subjects. Did you have your own company before you came to Vietnam? No, I started my own company here in Vietnam. Before this, I lived in The Netherlands and worked as a marketing manager within companies. Are you enjoying working independently in Vietnam? Yes, definitely. Working in a project team solely with Vietnamese people is a big challenge. Besides that I think consumer research enriches the understanding of the country and its people. For the assignment in Malaysia I mostly work from home. However, for Dutch Lady Vietnam, I need to be at the head office regularly. This combination works well for me. How do you find a good work-life balance? At home things are working out very well. Our nanny (after her two predecessors) is great with our children. What makes things easier is that two of our children go to school every day. During exceptionally busy weeks, it is difficult to be on top of all the news within our community and there is less time sometimes for my friendships with deadlines to meet. Luckily, one tennis lesson and teacher Jason brings you up-to-date again! What is your most positive experience? I don t have any special anecdotes but one of the most positive experiences I had was when I was doing home-visits with consumers. In one particular case, I was working with a translator who translates the Vietnamese in staccato English. It is really very nice to hear what the Vietnamese people are talking about. Would you recommend other women here to start up their own business? Yes, absolutely. Working in Vietnam, and in my case together with the Vietnamese people, is an enriching experience. Furthermore, my experience is that doing something for yourself (paid or unpaid) is definitely a relief for an expat partner. Do you have suggestions for them? Before I started, I spoke to many international entrepreneurs. This helps to build a network and many people are willing to give useful suggestions and help. If you want to contact Marjo Vaessen, you can her: mobile: DOUBLE DUTCH

10 working dutch mission in vietnam monique bennema w Dutch embassy awarded Monique Bennema In September the Dutch Embassy in Vietnam received the VNO-NCW Fenedex award Every 2 years this award is granted to big and small embassies most appreciated by Dutch entrepreneurs. The chairman of VNO-NCW presented the price for the large embassy to the Dutch ambassador in Hanoi, whereas the mission in Lima received the award in the group of smaller embassies. The award was created in 1983 in order to have more attention for the economic related activities of Dutch embassies and to express the appreciation of these activities. The award is granted based on a poll amongst Dutch entrepreneurs. As you will understand we are proud to be the winner and will do our utmost to win the price again in Vietnam officials visit the Netherlands When publishing this Double Dutch issue 2 delegations headed by Mr Pham Gia Khiem (Vice PM and Minister of Foreign Affairs) and Minister Cao Duc Phat (Minister of Agriculture and Rural Development) have visited the Netherlands. Improving and broadening the relationship is the main aim. Possible new areas to cooperate will be exploited, some business issues will be addressed and Dutch expertise regarding water management will be promoted. I will tell you more about the outcome of these visits in the next Double Dutch issue. Dutch visitors to Vietnam In the coming months the following business delegations, funded by the Ministry of Economic Affairs, will visit Vietnam. 25 and 26 November: Dutch companies from the poultry industry will visit Thailand and Vietnam. Participating in the Hanoi Vietstock is the main element of their program in Vietnam. 26, 27 and 28 of November: Dutch furniture companies will visit Japan and Vietnam (HCMC). The focus of the delegation is selling their products in Japan whereas visiting some production facilities will be the focus in HCMC (www.cbm.nl). 29 November-6 December: matchmaking in Hanoi and HCMC for Dutch companies focussing on transport, logistics, construction, shipbuilding, food processing, environment and energy (www. metaalunie.nl). 25, 26 and 27 February 2009: HME will organise a Dutch pavilion at Vietnam Maritime 2009 and matchmaking for interested Dutch shipbuilding companies and Dutch maritime service providers. Promising sectors in Vietnam The economic mission of Vietnam informed The Netherlands about 5 sectors we think are promising for the Dutch industry. Retail sector (opening up in 2009), Horticulture, Waste Water Treatment and Port development. The available sector descriptions are on our website (www.netherlands-embassy.org. vn) and will be incorporated in the EVD website. Do you have ideas about sectors that could be very promising for Dutch companies? Any suggestions will be gratefully received. Interesting publications Each year the EU embassies and the delegation of the European Commission in Vietnam publishes a Green Book aiming to provide the private sector as well as European institutions and governments with the analysis of the recent performance of Vietnam as well as an overview of the development in certain sectors of the Vietnamese economy. Next to short factual descriptions of those sectors relevant for EU companies we tried to include the specific challenges of the different sectors in Vietnam (www.delvnm.ec.europa.eu). The Ministry of Foreign Affairs recently published a magazine on the Vietnam-Netherlands friendship relationship and multi-sectoral cooperation. The publication can be requested at the Embassy in Hanoi and the Consulate General in Ho Chi Minh City. Finally I would like to draw your attention to the business anti-corruption portal for small and medium sized companies operating in emerging markets and developing countries (www. business-anticorruption.com). The country profile of Vietnam has been updated recently. So far a short update on events and publications. I am looking forward to discuss the most important issues you are facing when doing business in Vietnam. See you soon! Hanoi: or HCMC: or DOUBLE DUTCH

11 working working working my company Vietnam journey Cycling through Vietnam Violette Brand A lot of tourists visit the Mekong Delta and a question most expats ask when you tell them you went as well, is: Cycling in the Mekong? I thought cycling in An Phu was already an experience! Time for me to have an interview with Laurens van Kol who started the travel agency Vietnam Journey back in 1995 with his wife My. Can you tell us some more about Vietnam Journey? Vietnam Journey B.V. is a travel company specialising in travel to Vietnam, Cambodia and Laos. Although we live in a time of call centres and international brands and marketing, Vietnam Journey tailors all its tours to individual needs and we know every client by name. In 1995 you gave up your job to start with Vietnam Journey. What gave you the inspiration to choose for tourism in Vietnam? It was a coincidence. I d enjoyed my travels through the country in 1993 and But only after a company asked me to organise their tours, I got the idea of opening a travel agency. Vietnam Journey is known for its bicycle tours in the Mekong Delta. That sounds like a real Dutch way of exploring the country? Do tourists from other countries like to ride the bicycle as well? In fact we do all sorts of tours, lots of family holidays, study tours for business people, trips with fourwheeldrives in the mountains, so not just cycling. For sure we have also welcomed cycling enthusiasts from various European countries, the US and Australia, as well as expats who live in countries like Singapore, Hong Kong and China. How did the Vietnamese people react when you started with the bicycle tours? One of our first clients said she felt like a giant alien. This was partly because we use sophisticated bicycles that the Vietnamese had never seen before. These days I hear many people grumble about how fast Vietnam is changing but the good thing is that the response of the Vietnamese people hasn t changed a thing. They still wave and shout and have at least as much fun watching us! What would be your personal favourite track? I d probably agree with a lot of my clients who love a narrow path right through a banana plantation. Another fascinating moment is when you re on an island in the Mekong where you re convinced you re the first foreigner ever, and suddenly stand in front of an old Catholic church! But I must add that our Delta Discovery tours mostly make you discover the Mekong Delta region, not to go from highlight to highlight. Your tourists are usually not accompanied by a guide. Is it easy to explore the local life on your own? It s surprisingly easy. I suppose anyone who lives in Vietnam quickly understands the Vietnamese are not shy at all and always enjoy welcoming you to their homes. And there are so many young people now who speak a few words of English. You and your Vietnamese partner now live in Holland and have offices both in Saigon and Hattem (near Zwolle). Did you take your partner on bicycle tours through Holland? We do enjoy a fair bit of cycling in the Veluwe and Drenthe. Did you know the Mekong Delta is as big as the Netherlands, just as flat, and with roughly an equally large population? More Vietnamese people travel to Europe and Vietnam Journey probably knows best what they are interested in. Do you offer tours for them through Holland or even Europe? We ve thought of that and perhaps do so at a later stage. Just like we enjoy showing the real Vietnam, showing the real Holland would be a challenge. With all the motorbikes in Vietnam nowadays, would you prefer a motorized bike, or still paddle a real bicycle through Vietnam? Vietnam on a motorbike can also be wonderful, particularly in the mountainous North. But of course cycling is the way to go if you want to understand the spirit of the country and the energy of the people here. Thank you Laurens! I have added to my exploring Vietnam to do s: cycling through the Mekong Delta! DOUBLE DUTCH

12 working dinner is served Sunset restaurant in Phu Quoc Lighthouse Restaurant and bicycle tours in Hoi An Since January of this year, Phu Quoc Island has a new, Dutch managed, restaurant called Quan An - Hoang Hon, which in Vietnamese means Sunset restaurant. Earlier it was known as the German Biergarten and featured many German dishes on the menu. A few of those dishes are still on the menu, like the home made sauerkraut, Wiener schnitzel and giant sausages. But ever since Louis van Eijk, his son Martijn and Ms. Uyen took over the place, you will also find Asian as well as vegetarian dishes on the menu. Louis and Martijn have worked hard and made substantial changes to the restaurant. Until now the Sunset restaurant was the only place on Phu Quoc where diners can enjoy a fantastic sunset on a clear day while having excellent food on the roof terrace. The restaurant has an accommodation for 90 customers: 50 downstairs and 40 upstairs on the roof terrace, but can upgrade up to 120 seats in total. As from the start of next high season (November), you will also be able to book a sea trip for fishing & snorkeling north and south of Phu Quoc Island, hold barbeque parties for groups on the roof terrace or simply book a table for a romantic Private Sea View Dinner. All in all, enough reason for all to visit Phu Quoc Island and enjoy a meal at Sunset restaurant. You will find them next to Sasco Blue Lagoon resort. More info on: www. phuquoc-sunset. com. Lighthouse Restaurant & Bicycle Tours is a Vietnamese - Dutch owned business on Cam Nam Island in Hoi An. From The Lighthouse Restaurant you have the best view of the old quarter of Hoi An, a UNESCO World Cultural Heritage, and the hustle and bustle on the Thu Bon River. It is off the beaten track and situated in a natural, quiet environment. Linh and Hans van den Broek started The Lighthouse in 2004 as a café. Soon it turned into a restaurant and it became a must see - for individual travellers and tour groups. The food on the menu is a mix between traditional Vietnamese dishes and Western baguettes and salads. Linh s famous apple cake is known around the world and expats come to get their weekly dose! Together with the breathtaking view it makes lunching and dining a great experience. Lighthouse Restaurant offers more than just wining and dining. You can enjoy cooking classes organised by Linh. The course starts by taking the guests to one of the colourful local markets where they can see and enjoy a taste of The East. Then guests take a boat from the market to The Lighthouse where the actual cooking class is given. This is followed by a delicious lunch. The group is never bigger than 10 persons. Hans organises enchanting cultural bicycle tours around Hoi An. With 25 years of travelling in Asia and 7 years of living in Vietnam, his experience gives you insight into many of the ins and outs of Amazing Vietnam. At this moment The Lighthouse organises bicycle tours for 19 tour operators. Linh and Hans are planning a new venture and would like to build a replica of a VOC ship (Dutch East India Company), which called in at Hoi An, then called Faifoo, in the 17th century. There is a lot of information exchange going on at the moment with maritime museums, wharfs (Lelystad), ship builders and others on how to start this project. The plan is to present this project in somewhere in the spring of 2009, to members of the Dutch embassy and consulate, Dutch businesses in Vietnam and the Heeren 17. They want to bring a prototype of the boat, give a 3D animation and present a business plan. Both Vietnam and the Netherlands could benefit from such a cultural exchange project. And what a great project to promote Dutch business in Vietnam! Lighthouse Restaurant & Bicycle Tours 5, Thon Xuyen Trung Cam Nam Island, Hoi An Quang Nam Province, Hoi An 0084-(0) Restaurant (0) Office (0) Hans van der Broek - Youtube search for: Hoi An lighthouse or Vietnam Activities 12 DOUBLE DUTCH

13 Local expertise and international standards As a multi-disciplinary engineering consultant, Royal Haskoning has been creating solutions for the interaction between people and their environment for over 125 years. Our 3,800 employees are active in projects in the fields of spatial development, infrastructure & transport, building management & consultancy, architecture & building, building services, industrial installations, environment & safety, water, coastal & rivers and maritime. We are present in Vietnam with offices in Ho Chi Minh City and Hanoi and have a global presence with over 70 offices world-wide. With more than 15 years experience in Vietnam, we offer services including feasibility studies, engineering, design and management to completion for our projects. Today Royal Haskoning is recognized as one of the most prominent leading consultants in Vietnam with a unique track record of successful projects. Domestic and international consultants, architects and engineers join forces to offer integrated projects where we put our clients first. For more information about our services or challenging job opportunities, contact us at the addresses below. Ho Chi Minh City 236/26C Dien Bien Phu, Ward 17, Binh Thanh District Phone: Fax: Hanoi Giang Vo Lake View Building, D10 Giang Vo street, Ba Dinh District Phone: Fax:

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