Shipping & Returns

Thank you for shopping at hugh-taylor.com. The following information is provided so that you may understand the terms and conditions of our store policies.

PURCHASES

For all purchases, payment must be made at the time of purchase through Paypal. If you prefer you can use your PayPal account or you may use your major credit card on the PayPal payment page. Paypal do not share your credit information with us once the transaction is complete.

Cancelling and Modifying Orders

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, it is then "Sent to Warehouse," entering the shipping process almost immediately. Once your order enters the shipping process by being "sent to the warehouse," no further changes can be made. You must contact a Customer Service Representative to make any changes to your order once it is placed.

Discontinued or Out of Stock Items

We will promptly notify you a.s.a.p. via email if any item(s) that you have ordered have been discontinued or not currently in stock and the date of the new stock arrival. You will have the option of ordering comparable item(s), or be given a complete refund.

EXCHANGES AND RETURNS

If you are not satisfied with your purchase, Hugh-taylor.com will accept returns and exchanges in their original condition within 30 days from the date of purchase.

Shipping cost will only be refunded if Hugh-taylor.com made a mistake in shipping the product. If the product is being returned for replacement, additional shipping charges will apply. hugh-taylor.com is not responsible for lost, stolen, or damaged returns during transit.

Please Note: (a)Buyer pays for any cost(s) incurred of the shipping return(s) of ALL merchandise returns. (b)A RMA number must be issued before you can return any item. E-mail us at info@hugh-taylor.com with your order number, the product you are returning, customer name, reason for return, e-mail address and request for either a refund or replacement. hugh-taylor.com will not accept any return without a RMA number.

SHIPPING

Hugh-taylor.com ships to the contiguous 48 U.S. states.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.

Enter the Bongo address as both your billing and shipping address.

Use the credit card that you have on file with Bongo as the payment method.

Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.