Hisense Kelon

Hisense is a Chinese manufacturer of domestic appliance including washing machines, fridges, freezers and fridge freezers although the group does manufacturer a wide range of other consumer electronics, air conditioning and small applainces.

From what we can gather Hisense was set up in 1987 but there isn't too much of the actual history of how the company came into being available.

The actual brand is little known in the UK but so far as we can gather Hisense has made branded products that have been sold under various brand names in the UK including Frigidaire and Fridgemaster until the demise of the HI Group in 2012. Insofar as we are aware Hisense branded domestic appliance products were not sold in the UK although televisions may have been.

Our sources tell us that Hisense have acquired these brands from the HI Group administrators, Ernst & Young, which has now been confirmed.

Hisense Service

Until the demise of Independent Service (ISDAL) alongside the collapse of the HI Group service on the Fridgemaster and Frigidaire brands was carried out by ISDAL. We presume that any Hisense branded products that may have been sold in the UK would also have been serviced by ISDAL although there is no clarity on that particular point.

We have no official confirmation but it is believed that service for these brands will move to JTM Contracts or 0800 Repair.

Hisense Spare Parts

Currently we are unaware of availability for Hisense spare parts.

Hisense Key Contacts

Official website/email: http://www.hisense.com /
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Unofficial Hisense spare parts: http://shop.ukwhitegoods.co.uk /
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(Very limited)

Retail spare parts supply: Unknown

Primary trade only supplier (where available): Unknown

Address : Not published

Hisense Ratings & Review

These key indicators are gathered from general opinion within the industry, spares availability with major trade spares distributors and general engineer's opinions alongside how many repairers are registered to repair Hisense appliances. You can find out more about how we work out the ratings here

Hisense market share

Brand kudos

Hisense is an unknown brand in the UK to both trade and public

Hisense appliance pricing

Quality

Repair rating

Repairer support

DIY repair rating

Spare parts availability

Spare part pricing

Environmental rating

Overall Hisense Rating

Not much is known about Hisense in the UK, where to get service, spare parts or much of any information about the fridge freezers and other appliances

Please do not use the comments below to ask for technical help or advice on any Hisense appliance as the engineers will not see the request. Please use the appliance help and advice forums from this link where much more help will be available and is a completely free service.

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Please do not use the comments box if you need the following.With notes on where to get the best help at the end of each line:Spares Help - From the store "Contact Us" option or spares@ukwhitegoods.co.ukTechnical Help & Support - Please use the forumsHow To Repair Problems - Please use the forums

Repairs

Forum Support

Are You Being Conned On Repairs?

Before you consider a fixed cost repair, which many manufacturers offer now, or get scared into taking out a "repair contract" because you're given stupidly high repair quotes on the phone please read this article first. It will take you five minutes and could save you a lot of cash.

In some cases, you might not even be calling the manufacturer for service on their products at all, just a large call centre owned by a warranty company or insurer!

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