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We stayed in the club floor with city view. Our room was clean comfortable and had an awesome view to the city. Our rate came with complimentary breakfast that was located in the same floor. Small selection of breakfast but surprisingly delicious. Excellent customer service. Will be back to that hotel for sure.

thanks for the comments we really appreciate them, we hope that your other stays will be the same or much better. We always do our best to offer you a great service and make you feel like home.
We hope you visit us soon.
Anything you need please let me know.
Arturo Padilla
Front Office Manager

We pulled up to the hotel, but there was no bellhops, no security and we walked right in. This was around 1 pm. Did not see any other guests. The restaurant and bar area was empty. Check in went okay, we were on the Executive level floor with lounge access, but got all sorts of answers regarding what time things...

We apologize for all the trouble that we may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations.
Regarding the money change, im checking what happen because we do that service.
Thank you for your comments and kind understanding and we will appreciate if you...

I used to travel all over the world for my job and I think this hotel is one of the worst I've ever staid.
Ok the hall is beautiful and the breakfast not bad, but it does not compensate the poor level of the room. In Chihuahua it's currently 10 degrees, and there is not heater in the room, I...

We apologize for all the trouble that we have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations.
Thank you for your comments and kind understanding its always important to us to know how was your experience at the hotel. We will appreciate if you give...

We were in this hotel in March for a wedding, the hotel was still turning in to a Sheraton so we couldn't appreciate the pool area which we were planning to see but the restaurant was good, the rooms have a nice view, the service was great too, No doubt if we visit Chihuahua we would stay here again

thank you for your preference, let me tell you that the pool area its ready for your next visit, we are working to enhance our standards and our services.
Thank you for the comments we really appreciate the effort, anything you need for your next visit just let us know.
Have a good day.

My husband and I attended a family wedding at this Hotel Soberano, now a Sheraton. The room was spacious and comfortable; the bed was one of the most comfortable hotel beds I've ever slept in. The lobby and common areas are beautiful with a floor to highly vaulted ceiling lobby. I was most impressed with the staff. From the front...

Thank you for your comments, this will really help us to motivate the staff to enhance our service. I´m really glad that you like it an we appreciate if you give us the opportunity to host you on your next visit.
Thank you very much and have a very good day.

I have stayed in this hotel several times, back when it was a Westin, then when it was just Soberano and now that it claims to be a Sheraton. Yes the lobby was pleasantly upgraded but the rooms are just as tired as they have ever been.
At the most they changed the shower heads as they used to be...

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations.
Regarding the rooms, the next renovation will be that, we are working on it,
all the carpets, paint, curtains, the plugs in the rooms.
Thank...

It's a classic hotel, remodelled and now the common areas are modern, functional, nice. The rooms are really comfy (awesome bed), still classic decoration, but really enjoyable. The really have to make a new gym (it's tiny, old, with old equipment). The pool is really nice (with beautiful views of Chihuahua). Recommended.

Dear Mr Morilo:
Thank you for letting us know how you feel about our facility. We are working to serve you better, right now we are in remodelation process in our fitness center, which will be ready by July 15.
We hope to see you in your next visit and enjoy our new service.

My husband, 16-month daughter and myself stayed for 5 nights while attending a wedding in the hotel. The hotel is undergoing a remodel, that's almost complete, but that didn't affect us at all. I quite enjoy the smell of fresh paint. The staff was very welcoming and accommodating. The wifi was very stable and came in handy for face-timing family...

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations.
Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you in the future and...

I stayed here for a business trip, it was only 2 nights but the hotel was very accommodating. The rooms were great, bathroom had both shower and bathtub separately. The breakfast buffet was quite nice. The only "but" I can say about this hotel is that is somehow looked old from the inside. And not even talking about lobby area...

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations.
let me let you know that our restaurant, bar an pool area are reopen know. Thank you for your comments and kind understanding and we...

Our room was very pleasant, clean, had all the comforts expected from a Sheraton Hotel, and a beautiful view of the city. We had the misfortune to be the very first people in the restaurant that evening after a complete renovation of the lobby, bar, and restaurant. The service was very disorganized and agonizingly slow, but the next morning the...

We apologize for all the trouble that our refurbishing programs may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations.
Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you in the future and...

Soberano Chihuahua Hotel is a five star category business and leisure hotel that offers guests the best quality services in the city. Located in the north of Chihuahua City, very close to San Francisco Country Club and District 1, this hotel is just a 5 minute drive away from restaurants, shopping centers and major industrial parks, 15 minutes away from downtown and 30 minutes away from the airport. The hotel has 204 spacious deluxe rooms and master suites with spectacular city views. All rooms are equipped with amenities to meet all the business and leisure traveler's needs. Rooms include 40-inch LED TVs, air conditioning, internet access, two telephones, amenities, coffee makers, closets and private bathrooms with marble finishes. The property features several restaurants and bars, a fitness center, racquetball court, an outdoor pool, a spa, a gift shop and a business center. Among the services offered by Soberano Chihuahua Hotel are: room service, laundry, complimentary airport shuttle (subject to availability) and free indoor parking. Soberano Hotel facilities have the capacity to accommodate up to 1,300 people in its various meeting rooms, where business or social events can be hosted....more less

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Also Known As:

The Westin Soberano Chihuahua Hotel Chihuahua

Westin Chihuahua

Chihuahua Westin

Westin Soberano Chihuahua

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