3 WAYS TO RECEIVE YOUR ORDER EASILY

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If " Parcel Shipping" appears in the shopping cart, this item is eligible for Parcel Shipping.

Free delivery on any parcel order of more than $49
ᚖᚖ

The free delivery promotion applies to all products purchased online that can be shipped as a parcel, that is,
the items can be handled by a carrier (such as Canada Post or Purolator). The promotion doesn’t apply to truck
delivery or home appliances.

Your order shipped anywhere*

Products that may be delivered as a parcel are identified as such in your cart.

If a product that may be delivered as a parcel is in-stock in your selected store, you will receive it within two
business days.

Following your online order, you will receive an email with the status of your order and a tracking number to keep
track of your online order.

ᚖᚖFree shipping promotion applies only to purchases of more than $49 made online at renodepot.com for products
identified as eligible for parcel delivery (Purolator or Canada Post). Appliances and all products delivered other
than by parcel are not eligible for free shipping. Some restrictions may apply for remote areas.

Information about Parcel Delivery

When will my order arrive?

Items are usually delivered Monday to Friday, from 9 a.m. to 8 p.m. Once your order is shipped, you will receive
an email with the status of your order and a tracking number to keep track of your order online.

Which carrier will handle the delivery?

Depending on the weight of the items, they will be shipped by Canada Post or Purolator. Once your order is sent,
you will receive an email with a tracking number which will inform you on the choice of the carrier.

Can I change or cancel my order?

You can change or cancel your order by calling our Customer Service, Monday to Friday, from 8 a.m. to 9 p.m., and
Saturday and Sunday between 8 a.m. and 5 p.m., at
1 866 283-2239.

If your order has already been shipped, you won’t be able to cancel or change it. You can request a refund from
the Customer service once you have received the items.

What if my items arrive damaged?

If your items are damaged upon delivery, contact our Customer service, Monday to Friday, from 8 a.m. to 9 p.m.,
and Saturday and Sunday between 8 a.m. and 5 p.m., at
1 866 283-2239.

Other restrictions may apply and may be subject to change without notice.

Which products are not eligible for parcel delivery?

Yukon, Northwest Territories and Newfoundland and Labrador don’t qualify for parcel delivery. Also excluded are
some postal codes from remote locations, Anticosti Island and northern Quebec.

To find out if the delivery is possible, enter a postal code in the cart during the online transaction or contact
our Customer service, Monday to Friday, from 8 a.m. to 9 p.m., and Saturday and Sunday between 8 a.m. and 5 p.m.,
at
1 866 283-2239.

How much is parcel delivery?

Cost of parcel delivery differs depending on the total amount of the order, before taxes:
0 to $25 – $4.97
$25.01 to $50 – $9.97
$50.01 to $75 – $14.97
$75.01 to $100 – $19.97
$100.01 and over – $24.97

What happens if no one is at home at time of delivery?

If the total amount of the order before taxes exceeds $250, a signature will be requested upon delivery. If no
one is available at the time of delivery, you will be given a delivery notice card advising you of where to go
to pick up your parcel.

Check the confirmation message of your online order to know if a signature will be requested at the time of delivery.

How do I track my parcel?

Once your order is sent, you will receive an email with a tracking number to keep track of your order online.

In case you have lost the email or never received it, contact our Customer service, Monday to Friday, from 8 a.m.
to 9 p.m., and Saturday and Sunday between 8 a.m. and 5 p.m., at
1 866 283-2239.

How can I get a refund for an item delivered as a parcel?

To return a parcel by the carrier who made the delivery, contact our Customer service, Monday to Friday, from 8
a.m. to 9 p.m., and Saturday and Sunday between 8 a.m. and 5 p.m., at
1 866 283-2239.

Another way to get a refund for an item delivered as a parcel is to go to any of our stores within 90 days following
the date of receipt of the parcel.