..DESKTOP SURVEILLANCE

THE LAN LORD

The Lan Lord is a powerful management surveillance
tool that allows supervisors to monitor the activity of any
networked PC by capturing real-time images or screen shots
of the remote users PC.

This tool is great for monitoring the desktop activity of
call center agents, telemarketers, sales, support personnel
where employee productivity, security, and quality assurance
is mission critical.

Managers can capture employee screens and use them as a powerful
coaching tool when used to provide objective feedback and
training in an effort to make agents or any employee operate
at their peak levels. Continuous monitoring and motivating
will improve call center agents closing ratios, improve
the customers contact experience, improve employee productivity
levels, reduce agent or employee turnover, and improve the
corporate bottom line.
The Lan Lord is available as a module on most VoiceGate
call logging / voice
recording and telephone call processing solutions and
integrates seamlessly with most popular phone systems such
as: Nortel Option, Meridian Norstar; Avaya Definity, Magix,
Partner; Toshiba; Mitel; Siemens; Vodavi; Panasonic; Samsung;
NEC; Comdial; Nitsuko; Winn and many more.