Frequently Asked Questions

We want you to be completely satisfied with the gift you get or the gift you give, so please let us know how we can help you along the way.

Shipping

How much is US shipping?

Boxes are sent USPS Priority Mail. The shipping cost is discounted for you at $5.00 per box.

How soon will boxes be shipped out?

Boxes ship about a week after the order is placed.

Can subscriptions be cancelled?

Yes, subscriptions can be cancelled. All subscriptions must be cancelled up to 5 days before your next billing cycle. Log in
here
for your account page. For any other type of cancellation please contact our customer service team at
[email protected]
.

Do you do customizations?

We put a lot of time and thought into finding some of the best products for you during this season. Therefore, no, we do not allow customization. You will receive a chance to tell us about any allergies or special needs after your order is placed.

Do you do box previews?

We really want our moms to feel like they’re getting a gift, so aside from the occasional sneak peak, we want to keep things as a surprise. Check out our
Instagram
for images of past boxes.

Do you ship outside of the US?

Yes! Shipping is $11.00 per box to Canada and $20.00 per box anywhere else. Please write us if you are having any trouble gifting a box outside of your country of residence.

Can boxes be returned?

All box sales are final. We do not accept returns on boxes or individual items. If your box does not arrive, please notify us at
[email protected]
within 14 days of receiving your shipping confirmation email. If you do not do so in that time, you will not be eligible for receive a new box. If an item in your box is missing or damaged please contact us at
[email protected]
.

Gifting

How do I give as a gift?

Giving a box as a gift is a great idea! All you have to do is
click this link
, select the plan that is right for you and
checkout
. Add in her shipping address, her email address (optional), and a gift message to include.

Gift subscriptions automatically renew.

Many people prefer to gift just one box or several boxes over time but choose not to purchase a prepay package. Your gift subscriptions will auto-renew, but if you prefer to only gift one or two boxes, please let us know and we'll take care if it right away. You can do so in our chat box or by email.

Can someone receive boxes from multiple people?

Yes. We can space out the gifts so no one receives the same box twice.