[2011/05/26 12:03] Torben Trautman: but I "believe" she sent a group note

[2011/05/26 12:04] Torben Trautman: yay

[2011/05/26 12:04] Rand Linden: let me see if i can find her...

[2011/05/26 12:04] Torben Trautman: now hereÂ´s some evidence on my head

[2011/05/26 12:04] Rand Linden: oh...speak of the devil

[2011/05/26 12:04] Noelle Linden: hola

[2011/05/26 12:04] Catwise Yoshikawa: hi Noelle

[2011/05/26 12:04] Noelle Linden: Hi !

[2011/05/26 12:04] Torben Trautman: hi Noelle :)

[2011/05/26 12:04] Noelle Linden: How are you?

[2011/05/26 12:05] Droid Crazyboi: euh rand ?

[2011/05/26 12:05] Rand Linden: yes...?

[2011/05/26 12:05] Torben Trautman: hi Eli :)

[2011/05/26 12:05] Eli Linden: hi there

[2011/05/26 12:05] Noelle Linden: sorry I could not make it last week

[2011/05/26 12:06] Droid Crazyboi: Support client ou ssistance client would be better than Service consommateur

[2011/05/26 12:06] Noelle Linden: I read the notes about the meeting though

[2011/05/26 12:06] Noelle Linden: Hey Droid!

[2011/05/26 12:06] Noelle Linden: I see what you mean, for IT support, it would make more sense

[2011/05/26 12:06] Noelle Linden: to have "service client"

[2011/05/26 12:07] Catwise Yoshikawa: me too, just read it few hours ago and read marketplace articles are ready for trasnlations, at least they finish editing :p

[2011/05/26 12:07] Droid Crazyboi: Service consomateur refer more to the service we call when we have to complain about a third organisation....and is use for customer association like 30 millon de consomateur or Que choisir :-)

[2011/05/26 12:07] Noelle Linden: yes, it is true

[2011/05/26 12:07] Droid Crazyboi: servie client is nice

[2011/05/26 12:08] Noelle Linden: but the term appears in so many places, it would be difficult to change it now, especially on the web site

[2011/05/26 12:16] Noelle Linden: Catwise, yes, this is what we asked you to do

[2011/05/26 12:17] Noelle Linden: :-)

[2011/05/26 12:17] Torben Trautman: I think we should start with the "Getting Started" articles

[2011/05/26 12:17] Catwise Yoshikawa: ready for translation, but guess would be nice to do what you just say :p

[2011/05/26 12:17] Boroondas Gupte: hmm ... top 20 for us advanced users are probably different than top 20 for the users in general. Maybe best look at the website access statistics for the English articles?

[2011/05/26 12:17] Torben Trautman: seasoned residents know who to ask if they run into issues but new ones donÂ´t

[2011/05/26 12:17] Catwise Yoshikawa: For merchants guess the most important are marketplace articles ^^

[2011/05/26 12:17] Noelle Linden: I think we should think about the least seasoned users first

[2011/05/26 12:18] Noelle Linden: we should aim at the most general articles first

[2011/05/26 12:18] link Kiranov: actually with the viewer 2 the voice is activated by default .. that is a real problem.... and no KB to how to stop my microphone

[2011/05/26 12:18] Rand Linden: That gives a fairly good indication of the most-viewed articles over time.

[2011/05/26 12:18] Catwise Yoshikawa: yes noelle ^^ I agree

[2011/05/26 12:18] Droid Crazyboi: well. I am quiet new on the project.. I do not have look in the kb completly for the moment... I think that article themed aroud av and username ..... land .... how to obtain help and support ....could be the first theme of article

[2011/05/26 12:18] Rand Linden: But, those might not be the most important for new users

[2011/05/26 12:20] Droid Crazyboi: even if I use generaly a third parity viewer

[2011/05/26 12:20] Noelle Linden: you think they don't know there is help articles in there?

[2011/05/26 12:20] link Kiranov: yes Droid

[2011/05/26 12:20] Catwise Yoshikawa: and we have lot of spanish articles half translated in KB, no...

[2011/05/26 12:20] Torben Trautman: you need some kind of experience to find your way around

[2011/05/26 12:20] Catwise Yoshikawa: so*

[2011/05/26 12:20] link Kiranov: after 2 days with viewer 2 all noobs come with phoenix .. very very complicated

[2011/05/26 12:20] Torben Trautman: and when you donÂ´t speak english itÂ´s not that easy

[2011/05/26 12:20] Catwise Yoshikawa: Agree with torben

[2011/05/26 12:21] Droid Crazyboi: even to have help with ticket :-)...

[2011/05/26 12:21] Boroondas Gupte: what are the localized names of the KB? I don't even know the German one, I think.

[2011/05/26 12:21] Boroondas Gupte: (is the name localized?)

[2011/05/26 12:21] Noelle Linden: but you still think it is useful for non english speaking people to have localized KBs?

[2011/05/26 12:21] Torben Trautman: itÂ´s deutsche knowledge base

[2011/05/26 12:21] Torben Trautman: hehehe

[2011/05/26 12:21] Droid Crazyboi: for genral knowledge yes

[2011/05/26 12:21] Torben Trautman: @Noelle: yes, because they can be pointed there

[2011/05/26 12:21] Noelle Linden: that is what I think too

[2011/05/26 12:21] Torben Trautman: and maybe one day itÂ´s gonna be easier to find the kb :)

[2011/05/26 12:22] Droid Crazyboi: I have lot of noob comming to have help on rocket :-)....some are old persone and they don't event understand a word in english

[2011/05/26 12:22] Torben Trautman: and really IÂ´m not complaining, there has been a lot of positive changes that made finding things easier

[2011/05/26 12:22] Boroondas Gupte: well, permalinks (which seem to work well on Lithium?) already give it some better exposure, as it can be linked from the wiki etc. without the links breaking all the time

[2011/05/26 12:22] Torben Trautman: search is great :)

[2011/05/26 12:23] Noelle Linden: ok

[2011/05/26 12:23] Catwise Yoshikawa: and english articles in KB should have links to translated articles

[2011/05/26 12:55] Eli Linden: Torben: I know.. but last time i checked, there is a limitation with that kind of customization

[2011/05/26 12:55] Torben Trautman: dang

[2011/05/26 12:55] Rand Linden: Hey, guys, I have a quick question before we end.... We may need to discuss next week possibly, but it has to do with the wiki and the old translation scheme using "version" pages... I dont think we are using that any more are we?

[2011/05/26 12:55] Rand Linden: There are hundreds of those pages and they clutter up search results, etc...

[2011/05/26 12:55] Rand Linden: Was wondering if we can get rid of some or all of them?

[2011/05/26 12:56] Torben Trautman: @Rand: without Zai weÂ´re screwed because sheÂ´s the only resident understanding her version template

[2011/05/26 12:56] Boroondas Gupte: Droid, when someone finds a bug in Second Life or wants to request a new feature they can create an "issue" on jira. That tells others what they might work on. Such issues are also used to track some translation tasks.

[2011/05/26 12:56] Rand Linden: ie. for page named "Foo" there is a "Foo/version" that has a single number...