MARINER SOCIETY®

Benefits Overview

When you cruise with Holland America Line, you’re automatically enrolled in our Mariner Society – the most generous rewards program at sea. As a member, you’ll earn Cruise Day credits for every day you cruise and for each time you make an onboard purchase, like an evening of fine dining in the elegant Pinnacle Grill or a rejuvenating spa treatment. These credits help you increase your Mariner Star status and earn even greater rewards just for doing what you love.

In addition, there are easy ways to earn bonus Cruise Day credits and make exploring even more rewarding.

Suite Bonus – Earn double Cruise Day credits when you pay a published fare for a spacious suite or penthouse on your next cruise.

*This is calculated on the combined folio charges for all guests on the booking, regardless of who signs each charge or who pays the bill. There is a limit of one bonus day for each sailed, and third and fourth guests on the same booking do not earn the onboard spending bonus.

1. What is the Mariner Society Rewards Program?

Holland America’s Mariner Society Rewards Program provides valuable benefits to our guests based on cruise days, onboard purchases, and “double days” for guests who purchase a suite. The collective days earned based on these three criteria are known as “Cruise Day credits.” All guests are automatically enrolled in the program after their first completed cruise. There are five levels – Star Mariner, Two-Star Mariner, Three-Star Mariner, Four-Star Mariner and Five-Star Mariner– each with a unique set of benefits.

2. How do I join the program? Do I need to register?

No registration is required. All Mariners (past guests of Holland America Line) are enrolled automatically and will receive benefits starting with their second cruise. Guests who have sailed aboard a "World's Leading Cruise Lines" ship (Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn or Costa Cruises) are also automatically enrolled in the program as a Star Mariner after they make their first booking with Holland America Line.

3. How is the number of cruise day credits calculated?

The basic formula is very simple: one Cruise Day credit is given for each actual day sailed (each overnight aboard a Holland America Line vessel is considered an actual day sailed). So, for example, a 7-day cruise results in 7 Cruise Day credits. For Holland America Line Alaska and Yukon cruisetours, a Cruise Day credit is granted for total tour days, including days touring on land. Pre and Post packages are excluded. Cruise Day credits are non-transferable.

These credits apply to all guests, including 3rd and 4th guests in a stateroom for suite bonus only. In addition, there are two ways to earn bonus days:

Suite Bonus Earn double Cruise Day credits when you pay a published fare for a spacious suite or penthouse on your next cruise. For example, a guest who pays published fare for suite accommodations for a 10-day cruise earns 20 Cruise Day credits.

Onboard Spending Bonus Effective with cruises on or after September 18, 2009, one bonus Cruise Day credit will be granted for each $300 in eligible onboard purchases. This is calculated on the combined folio charges for all guests on the booking, regardless of who signs each charge and who pays the bill. Only the first two guests on the booking receive the limit of one bonus day for each day sailed; 3rd and 4th guests on the same booking do not earn the onboard spending bonus.

4. Will I receive credit for cruises taken in the past?

Yes, guests receive Cruise Day credits for all previous Holland America Line cruises and Alaska cruisetours. Bonus Cruise Day credits for suite purchases and onboard spending is a new feature applied to sailings departing on or after September 18, 2009 based on the. Program Launch Schedule.

5. What happens if I have already earned a specific Mariner Society Rewards level within the former program?

6. Will I still receive medallions and pins as I have in the past?

Existing lapel pins will be replaced with brand new lapel pins for 2-Star, 3-Star, 4-Star and 5-Star Mariners. In addition, we will continue to recognize our most loyal Mariners through the awarding of a special medallion; a Bronze Medallion for guests sailing with us for a total of 100 days, a Silver Medallion for guests sailing with us for a total of 300 days, a Gold Medallion for guests achieving 500 days, and our highest level Platinum Medallion for those guests who have joined us for 700 or more days. Medallion status is calculated using Cruise Days only; Suite Bonus and Onboard Spending Bonus do not apply toward Medallion status.

7. Can I "buy" additional days to get to a higher tier?

8. How can I check my cruise history for accuracy?

You can view your cruise history, Star-Level, and bonus Cruise Day credits in the "My Account" section at www.hollandamerica.com. If you have not yet registered under the "My Account" section, you will need to follow the easy online instructions for first time account set-up. Remember to check the box indicating you are a prior guest with Holland America Line to ensure you receive the benefits you are entitled to.

9. What do I do if I believe my records are incorrect?

If you believe there is an error in your Cruise Day Credits, please mail or email a copy of the boarding pass page of your Express Docs, Onboard Spending Folio or Room Key from your cruise, which should display your name, ship and departure date. If your Onboard Spending Bonus Credits appear to be inaccurate, please send a copy of your final Onboard Spending Folio. Remember to include your full legal name and Mariner number along with the supporting documentation and mail to:

10. How quickly will my Cruise Day status be updated after I return from a cruise?

11. Do third and fourth guests in a stateroom receive cruise day credits?

Third and fourth guests in a stateroom receive Cruise Day credits for days sailed and for Alaska and Yukon cruisetours days as well as the suite bonus. Only the first two guests in each stateroom receive Cruise Day credits for onboard spending.

12. If a 3-Star Mariner shares a stateroom with a 2-Star Mariner, does each guest receive separate benefits?

All guests sharing a stateroom as part of the same booking will receive the benefits earned by the guest at the highest Star level. Guests sharing a stateroom under different booking numbers receive individual Star level benefits (this includes 3rd & 4th guest sharing the same stateroom).

13. Can I extend my benefits (such as the 25% or 50% discount at select food and beverage outlets) to shipmates?

No. Benefits are intended for the personal use of the applicable guest and those sharing a stateroom with the guest on the same booking number. Not applicable to groups. Holland America Line reserves the right to limit benefits if necessary.

15. I live outside the United States. Are there any differences in the program or benefits?

16. If I become eligible for a higher benefit tier while onboard, when can I take advantage of the additional benefits?

For all cruises except Grand Voyages, your elevated benefits will take effect on your next Holland America Line cruise. If you cross a star level threshold while on board a Grand Voyage (based on days sailed), you will be upgraded to your new star level for the remainder of that voyage.

18. If I qualify for onboard discounts do I need to request them when making a purchase?

19. If I qualify for a discount on a pre-purchased online item, when will I receive appropriate discount credit?

Your discount credit will be registered when you are on board and will be reflected as a credit on your onboard folio. (Our online purchasing system soon will allow discounts on select items to be credited at time of pre-purchase. Please check back for current status.)

20. What wine packages are eligible for the 3, 4 and 5-star discounts?

Navigator and Admiral Wine packages up to seven bottles are applicable. Wine cards, Cellar Master packages, individual bottle purchases, wine-by-the-glass, beverage gift cards and wine packages exceeding 7 bottles are excluded. A standard 15% Beverage Service Charge is applied to the original price of the wine package. The loyalty discount does not apply to the 15% Beverage Service Charge.

36. How does the Priority Shore Excursion benefit work?

For additional questions, please contact the Holland America Line Mariner Society at 1‐800‐547‐9139.

Terms and ConditionsHolland America Line's Mariner Society Rewards Program (the "Program") is operated by Holland America Line ("HAL"). HAL reserves the right to modify or terminate the Program, or to change the Terms & Conditions of participation and benefits of the Program, in whole or in part, at any time with or without notice. Membership may be terminated at HAL's sole discretion for anyone appearing to be utilizing the Program in a manner inconsistent with its terms, conditions or intent. To qualify as a member of the Program, you must have taken at least one qualifying HAL cruise or have sailed with one of the World’s Leading Cruise Lines: Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn or Costa Cruises. These guests are automatically enrolled as a Star Mariner when they make their first booking with Holland America Line because of their affiliation with the World’s Leading Cruise Lines. Program level accrual is based on the number of eligible credits ("Cruise Day credits") earned per individual; Cruise Day credits are awarded for eligible cruise days and qualified onboard purchases (net of returns), and bonuses when available. Subsequent Star levels are calculated on qualifying days and onboard spending on Holland America Line ships only. Holland America Line guests are eligible for Two-Star Mariner membership after 30 Cruise Day credits; Three-Star after 75 Cruise Day credits; Four-Star after 200 Cruise Day credits; Five-Star after 500 Cruise Day credits. Qualifying cruises exclude certain reduced cruise fares (i.e., Employee, vendor rates, etc.) and other cruises as designated by HAL at its sole discretion. All questions or disputes regarding the eligibility for the Program or provision of benefits will be resolved by HAL at its sole discretion. HAL will not be liable for refunds or for damages resulting from failure to deliver any of the Program benefits. Each Program member shall be responsible for advising the Mariner Society of contact information changes, and HAL shall have no liability for misdirected mail, or any consequences thereof. Other terms and conditions apply. Offer void where prohibited by law.

MARINER SOCIETY®

MARINER SOCIETY®

MARINER SOCIETY®

Onboard Gifts

Relive your travels for years to come with our Mariner Tiles. Masterfully painted by famed maritime artist Stephen J. Card, A.F.N.I., each tile is an artful representation of one of our elegant ships (which is especially fitting since Mr. Card’s paintings adorn the main staircases in each of our vessels). Every tile serves as a reminder of the new discoveries and cherished memories you’ve made cruising with Holland America Line.

This certifies that this tile has been specially created for Holland America Line guests by the master craftsmen of Royal Goedewaagen, Holland. As producers of authentic Delftware since 1610, the Royal Goedewaagen masters carry forth the highest standards of craftsmanship and quality, and are proud to have produced this tile as part of a special collector’s series available only to guests of Holland America Line.

MARINER SOCIETY®

World's Leading Cruise Lines

Holland America Line, one of the highest-rated cruise lines in the world Travel & Leisure magazine "World Best" awards, is a member of the exclusive World's Leading Cruise Lines alliance. This alliance includes Carnival Cruise Lines, Princess Cruises, Cunard Line, Seabourn Cruise Line, and Costa Cruises. Sharing a passion to please each guest and a commitment to quality and value, the member lines appeal to a wide range of lifestyles and budgets. The World's Leading Cruise Lines offer exciting and enriching cruise vacations to the world's most desirable destinations.