Production Manaagement Consultant - Business Operations

Company: Met Life
Location: Cary
Posted on: September 15, 2019

Job Description:

Job Location: Cary, NCRole Value Proposition:The Production
Management Consultant will be part of a team whose focus is on
providing enabling services within the Application Maintenance &
Support (AMS) organization. This work encompasses the management
and analysis of the workload expense as well as initiatives to lean
processes, improve quality of data, and reduce expense. The
candidate is responsible to lead and/or participate in the design
and development of methodologies, processes and standardization of
tools that support these efforts. Will be working in a fast-paced,
multi-tasking, dynamic environmentKey Responsibilities:

Support, interpret and analyze data
to inform decisions that impact the organization s work- Analyze a
complex application maintenance portfolio to determine workload
impact on business expenses Investigate material
variances/inconsistencies identified during monthly reconciliations
to determine root cause of the issue and resolve through
collaboration with internal partners Identify opportunities and
drive or support initiatives toward a goal of relentless
improvement to deliver business value with efficiency and
consistency across the global organization Participate on
cross-functional teams and provide data driven recommendations
regarding workload analysis, best practice and tool utilization
Lead process management efforts for workforce utilization and
expense with the AMS organizationManage transparent and trusted
communication of issues with stakeholders Promote continuous
improvement to maximize productivity; advise team on operational
values, practices and processes; socialize and facilitate education
on new processes Provide business and technical expertise through
team brainstorming to address challenges and develop
solutionsEssential Business Experience and Technical
Skills:Required:

Bachelor s degree in Computer
Science, Information Systems, or related fieldExcellent
communication skills including delivering presentations and
influencing and leading othersBudget and planning
skillsSelf-motivated and takes initiativeAbility to build and
maintain strong relationship with stakeholdersStrong Excel and data
integration skillsStrong analytical thinking and end-to-end
problem-solving skillsFinance/Insurance industry experience4+ years
of related IT experience with knowledge of production support,
SDLC/application development, infrastructure or technology
operationsPreferred:

Global enterprise experienceTraining
and/or experience with Lean, Agile, ITIL, DevOpsPower BI, QlikView
and/or VBAExperience working with offshore teams and vendor
delivery partnersBilingual (Spanish/English)Business
CategoryApplication Maintenance and SupportNumber of Openings1At
MetLife, we re leading the global transformation of an industry we
ve long defined. United in purpose, diverse in perspective, we re
dedicated to making a difference in the lives of our
customers.MetLife is a proud equal opportunity/affirmative action
employer committed to attracting, retaining, and maximizing the
performance of a diverse and inclusive workforce. It is MetLife's
policy to ensure equal employment opportunity without
discrimination or harassment based on race, color, religion, sex
(including pregnancy, childbirth, or related medical conditions),
sexual orientation, gender identity or expression, age, disability,
national origin, marital or domestic/civil partnership status,
genetic information, citizenship status, uniformed service member
or veteran status, or any other characteristic protected by
law.MetLife maintains a drug-free workplace.For immediate
consideration, click the Apply Now button. You will be directed to
complete an on-line profile. Upon completion, you will receive an
automated confirmation email verifying you have successfully
applied to the job.Requisition #: 110047 Associated topics:
business analyst, business intelligence, business systems analyst,
consult, crm, customer, information technology consultant, market,
marketing, support analyst

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