A utility that’s just average

It appears that businesses believe that National Grid, the dominant electric utility in the Capital Region, is pretty average.

National Grid scored 689 points out of a possible 1,000 in the J.D. Power and Associates 2007 Electric Utility Business Customer Satisfaction Survey.

The average score for utilities in the eastern United States was 689 points, the same exact score.

Of course officials from NYSEG, a Rochester-based utility that operates in the Capital Region, jumped at the chance to tout their “outstanding customer service” because the survey gave Energy East, its parent company, a score of 704, which is 15 points above average.

At least they weren’t in the below-average category that includes downstate utilities such as Con Edison and the Long Island Power Authority.