If you’re looking for a place to stay in London, the Best Western Swiss Cottage Hotel offers the best of both worlds. In a pleasant residential area near Regents Park, you’ll enjoy peace and quiet during your stay. Yet with London’s countless attractions just a few minutes away, the sights and sounds of the capital are never far away. This elegant Victorian townhouse is full of character and fascinating objets d’art, which add a unique charm to the hotel – including a grand piano, oil paintings and antique furniture. You can be sure your stay here will be memorable for all the right reasons. Our hotel is right next to Swiss Cottage tube station and just a few minutes from the West End by tube or bus. The Jubilee line links us directly to Lord's cricket ground, Madam Tussauds, Oxford Street, Big Ben, Wembley arena and many other attractions - so you'll spend more time deciding where to go than you will getting there. There are lots of convenient bars, bistros and brasseries around the hotel and for these reasons we have no restaurant for lunch or dinner. Instead, we provide a pleasant breakfast room that serves a range of cooked and continental items to give you the energy boost you need for a day of sightseeing.

"Quirky Hotel"

5

christine100366, Chesterfield, United Kingdom
15/10/2018

A lovely hotel that couldn't be any easier to find, straight off the tube and you are in sight of it. A short tube ride from the centre of the city. Food was excellent and staff were very helpful and attentive. Room was spacious, clean and very quiet.Corridors and lift were quirky but all part of the olde world charm, excellent value for money. Will definitely be back here again.

BoguszT3, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear christine100366,
Many thanks for your review.
I am delighted to read that you had a pleasant stay and that all staff looked after you.
We hope you will come to visit us again soon.
Kind regards,

"Great position friendly staff"

4

labelledamesansmerci, Edinburgh, United Kingdom
04/10/2018

I only spent one night here as I was attending the Wellington hospital about one mile away. My room was spacious and comfortable. I slept well in the bed which had a firm mattress. The area is quiet and attractive. My room looked out to the front but there was no traffic noise at night.
The decor in the hotel is somewhat dated. That did not bother me. Some of the furniture and chandeliers are impressive. My spacious room was clean enough, but it must be a mammoth task keeping an older building with fancy decor up to standard. The carpets in the room had a few marks, but the bed linen was white and fresh and the bathroom was well cleaned. The staff I met were friendly and helpful, especially Erika on reception.
I'll be back in London soon for a longer stay and I'd be happy to stay here again.

BoguszT3, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear labelledamesansmerci,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit and that the accommodation was to your liking. Erika is an invaluable member of our staff and she will be happy to hear of your praise.
We hope we will get to see you stay with us again.
Kind regards,

"Mr"

5

30/09/2018

Stayed for eight nights September 2018 great little gem ,great location great breakfast lovely staff me and my wife would recommend this hotel to anybody looking for something different you won't be disappointed Liam,

BoguszT3, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear liam g,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to our hotel and that all staff looked after you. We hope you will come back to visit us again soon.
Kind regards,

"An excellent hotel"

5

GyorgyWagner, Budapest, Hungary
24/09/2018

I love this hotel, this was my third or fourth visit here. It is situated in a very good place, close to Swiss Cottage Tube Station. The building is nice, the rooms are comfortable and the breakfast is delicious.

BoguszT3, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear GyorgyWagner,
Thank you very much for your review.
I am delighted to read that you enjoyed your stay with us and that you found the hotel comfortable.
We look forward to seeing you again soon.
Kind regards,

"nice unpretentious hotel"

4

OlgaH031, Berlin, Germany
20/09/2018

This is a typical London hotel converted from residential housing, i.e. somewhat rambling and confusing. However, even though some of the rooms could do with a re-vamp (more electricity outlets, please), everything is practical and clean. Staff are very friendly and the position next to the Swiss Cottage stop on the Northern Line makes this charming hotel a perfect alternative to some more expensive hotels in the city centre.

BoguszT3, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear OlgaH031,
Thank you very much for your review.
I am glad to read that you enjoyed your visit to our hotel and that all staff looked after you. It was our pleasure to have you stay with us and we are hoping we'll get to see you again.
Kind regards,

"England Weekend"

5

James H, Midhurst, Canada
08/09/2018

Amazing price and location. Hotel is great. Right on the Underground and 4 stops from everywhere. Breakfast was very good. New bathrooms. Friendly staff let us store our bags before leaving and did our day trip in London.

BoguszT3, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear James H,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to the hotel and that all the staff looked after you. We hope you will come back to stay with us again soon.
Kind regards,

"Quiet hotel close to centre of London"

4

John M, Royal Tunbridge Wells, United Kingdom
28/08/2018

We were amazed at how quiet this hotel was even though it was only four stops from the Green Park tube station, and Mayfair. We live in a quiet village in rural Kent, and the road outside our hotel was at least as quiet as ours!! Swiss Cottage tube station is on the Jubilee line; and you can see the hotel from the Adamson Road exit. It is just a short walk past Hampstead Theatre. If I need a centrally located hotel in London for future trips I will almost certainly use this one.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear John M,
Thank you so much for your review.
I am very glad to read that you enjoyed your visit and that you found the hotel and its location convenient. I hope to see you stay again with us soon.
Kind regards,

"This place is a cross between Fawlty Towers and the house that Jack built"

2

Iain, UK
13/08/2018

The hotel is obviously a conversion of two / three old houses joined together and it certainly shows!
It only needs Sybil, Basil and Manuel from "Fawlty Towers" to complete the scenario and it should really be a theme park dedicated to the TV programme. Lost bookings, being given a room that was already occupied and a suggestion that two brothers could occupy a double bed end-to-end were all experienced at check in. The rooms are hot (they did provide fans) and on the 4th floor there are low uneven ceilings and very creaky floors. The decor is what I believe is called "second empire" heavy curtains and pictures. Mind you it was cheap for London, but I pity those overseas visitors or business people who arrive expecting some London comforts and style. But if you want a laugh and a cheap nights digs go for it and just remember the famous expression from the TV show "Basil!!"

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Iain,
Thank you for taking the time to post your comments.
I am sorry that you did not enjoy your visit and that the hotel was not for you. It is an old building and it has its quirky details, which I can understand is not to everyone's taste, but most people that do stay here like the building, the location and the interior. I can see that we did have some administrative issues with your booking and for that you have my full apology. I will bring your review up with my team.
Kind regards,

"Excellent value in a quiet, very comfortable and well located hotel."

5

maxjenBrundall, Norwich, United Kingdom
13/08/2018

Lovely comfortable hotel full of character in a quiet location in easy walking distance to the Tube. Rooms are spacious and very well furnished, and spotlessly clean. The staff throughout are extremely pleasant, polite and helpful. The breakfast has a wonderful choice both cold and hot and the latter is always well cooked, The bar is small and quiet just right for easing down after a busy day. Highly recommended!

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear maxjenBrundall,
Thank you very much for your fantastic review.
I am delighted to read that you had an enjoyable visit and that all the staff looked after you. I hope we will get to see you stay with us again.
Kind regards,

"Great hotel in a great part of London"

5

Julie F, Banbury, United Kingdom
11/08/2018

Have stayed here a few times now and each time it is great. Close to tube station, nice area of London. Cool rooms, much better than a chain hotel. Lots to do, parking is fine on the streets. Very impressed. Good value for money

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Julie F,
Thank you very much for your wonderful review.
I am delighted to read that you enjoyed your visit to our hotel and that you found us convenient for your needs. I hope you will come back to stay with us again.
Kind regards,

"Ideal for a quick trip to London!"

4

_ruaridh13_, Lincoln, United Kingdom
03/08/2018

I booked this place about a month before our trip, and when I had issues booking it via the website and called them, I was offered an even better rate which included breakfast.
The hotel is well-located, just a two minute walk from Swiss Cottage tube station on the Jubilee Line (which runs through Baker Street, Westminster, and London Bridge) so everything is easily accessible with a maximum one change. If you leave from the Eton Avenue exit (exit 2, I think) it's a two minute walk - you can even see the sign from the moment you climb the stairs.
The hotel has character - there's no denying that. Once we checked in, we were offered the lift which was a very old-style lift. We took it up but that was the only time we used it (personal preference). As it is an old hotel, the floor boards are uneven etc, but that's expected so it isn't a big issue.
The room was just fine. All we planned to do was sleep in it and spend all the days out and about. The bathroom had a slight smell to it when we arrived, but we just opened the window and it was gone - old drain smell but again, expected with an old building. The room was very hot, even with the window open and we kept the fan running the whole time we were there. Of course it would be very expensive to install an air conditioning system throughout the hotel, so it's fair enough.
Breakfast was wonderful, a good selection of continental and cooked breakfast - so much so we didn't have to eat lunch! I would say maybe, if you don't order the whole cooked breakfast and maybe just one or two things, up the number. I ordered sausage, hash brown, and beans on the second day and only got one sausage.
Overall, a very enjoyable stay and would recommend.
A travel hint: if you are travelling with a large suitcase or the likes from Kings Cross, I'd suggest taking the Metropolitan line up to Finchley Road and changing for the Jubilee back down to Swiss Cottage, rather than changing at Baker Street. The interchange at Baker Street is long and busy and it takes about the same time regardless.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear _ruaridh13_,
Thank you very much for your wonderful review.
I am delighted to read that you had a pleasant stay with us and that you found the hotel to your satisfaction. I would also like to thank you for your hints and observations regarding both the area and the accommodation. I am sure our customers will find them useful!
I hope we will get to see you come back and stay with us again.
Kind regards,

"Uncomfortable"

2

27/07/2018

Firstly the hotel does have character however this does come at a cost. I found the locks on my room which was on the ground floor to be old and dated (although it is in an affluent area it quite close to the tube station)
Also upon checking my room clearly hadn't been cleaned properly (picture attached) and the decor is dated.
Also it was extremely hit in the bedroom at night, they do provide fans but they're cheap and noisey.
Personally I do think you can find a more comfortable hotel in the area for the same budget.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear If_the_truth_be_me,
Thank you very much for your review.
I would like to thank you for your comments and observations regarding our accommodation. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
I hope that you will give us another chance in the future.
Kind regards,

"Appalling"

1

timpreston28, Preston, United Kingdom
25/07/2018

Recently stayed at this hotel for business and what a mistake that was. The hotel itself looks like a haunted house, its extremely old everything in the hotel creaks. The room itself was old, NO AIRCON which is pathetic. The room wasn't cleaned properly cobwebs, dust and also found a number of spiders in the room,
Bed very uncomfortable, due to the time of year as well impossible to sleep as its so hot. They do have a fan in the cupboard its that noisy though you will struggle to sleep.
Area itself my colleague and I went for a walk and its far from safe, there are some benches around 30 seconds from the hotel and everyday in the evening open use of drug use and a lot of unsavoury characters in the area so be careful of your surroundings.
Not only would I not stay here again I would recommend the hotel is knocked down as its a shambles and one of the worst hotels I have stayed in.
Could be used as a haunted house experience.
Dirty, old, no aircon, everything creaks, dust equals a terrible stay

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear timpreston28,
I am disappointed that the hotel did not come up to your expectations. Most of the comments we receive about the look of the hotel are generally the opposite. Part of what the hotel is known for, is the traditional décor and the antique design dating back to Victorian times as displayed on our website.
With the heat wave that we are experiencing in England at the moment, I do not deny that we would all like to have air-condition to cool down our bedrooms. Unfortunately we do not, and we make sure to reflect that on all booking websites. However, I do take your comments with reference to the cleanliness very seriously and I have already spoken to my team today as we are aiming to achieve a lot higher standards than described.
Where every you go you in the world, the odds are high that you will encounter both drugs and questionable characters although I would like to say that Swiss Cottage is a very quiet area, and after spending 3 years in this part of London, I am personally very comfortable with walking the streets at anytime in the 24 hour cycle.
You have got my unreserved apology for not managing to provide you with a positive and enjoyable stay away from home.
Kind regards

"Always a joy"

4

tsn02, Wolverhampton, United Kingdom
24/07/2018

Stayed here a couple of times now—underground is literally 2 minutes away.swiss cottage is a buzzing place-lots of shops & eateries,but hotel is in a street just off from all this—& is very quiet-which is what you want after a busy day in London.staff are lovely & breakfast is good.hotel is a bid converted house & rooms are nice & comfortable-& communal areas are lovely.will definitely return x

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear tsn02,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to our hotel and that you found the area to your satisfaction.
I hope you will return to visit us again soon.
Kind regards,

"Great hotel and location "

4

Michisichi, Tel Aviv, Israel
11/07/2018

We know London and chose this hotel and where very pleased with the choice - breakfast was good as well. The only point to know - there are no air conditioned rooms - which is not great for 30 degree weather.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Michisichi,
Thank you very much for your review.
I am glad to read that you enjoyed your visit to the hotel. We hope to see you stay with us again soon.
Kind regards,

"Brief visit"

4

06/07/2018

I stayed at Best Western from Tuesday 3rd July until Friday 6th July as I was attending a traing course in Swiss Cottage.
I booked through booking.com and had pre ordered a parking place as I realised that there were only four parking spaces at this hotel.
On arrival I had to prove (by showing a confirmation email)to the receptionist as she said that they didn't reserve car park places. However the reception staff were excellent in sorting this out in quick fashion and also gave me a tray of tea whilst sorting it out.
The room itself (312) was basic but clean. TV didn't work very well but this didn't bother me. It was also very hot 30'c every day and not much cooler during the night. No air conditioning but there was a fan provided.
Staff were very friendly and for me this is the most important factor.
Compared to the cost of other hotels in the vicinity, Best Western is very good value.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Mr Ian B,
Thank you very much for your review.
I am delighted to read that, despite a mishap with the TV, you enjoyed your visit to our hotel and that all the staff looked after you. We hope you will come back and see us again soon.
Kind regards,

"Staff not very knowledgeable "

2

Bob E, Anniston, Alabama
04/07/2018

Stayed a week here. Staff was not helpful at all when it came to inquiries about attraction and transportation. No concierge to help. Getting ice for room was troublesome. Will not stay here again. Too far from central London

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Bob E,
Thank you for your review.
I am very disappointed to learn that we fell short during your recent visit to our hotel. We take staff training very seriously. If you would like to further elaborate on your comments, please feel free to contact me directly on [email protected] or by telephone on 02077222281 and I will be more than happy to look into this matter for you.
Kind regards,

"Good hotel"

4

Jade A, Northampton, United Kingdom
28/06/2018

My mum and I stayed here for two nights due to concerts we were attending. The hotel is in the perfect location for Swiss Cottage tube station. The room was nice, we had a superior double which also had a nice sofa and desk in it as well as the bed/tv/bathroom etc. I found the bed to be comfortable and the room was clean.
Unfortunately the milk was not replaced and neither were our mugs after the first night, the bathroom fan made such a loud noise and the people in the room next to us kept slamming their door.
We had breakfast on one of the mornings which was a lovely buffet with cereal, pastries, yoghurts etc as well as a cooked breakfast from the menu.
For two nights in London it was ideal and in a great location for the concerts we went to - one at The O2 and the other at Wembley. I would stay here again, there were only minor things wrong as I mentioned however it is a nice hotel in a great location.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Jade A,
Thank you very much for your review.
I am glad to read that you enjoyed your visit to our hotel and that all the staff looked after you. I would like to thank you for your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Kind regards,

"Visited for 1 night stay and have just re booked"

5

25/06/2018

We booked for a 1 night stay as we had tickets for Wembley to see Ed Sheeran. Easy tube links and not far from Camden Town.
After our stay we explored Camden and we instantly wanted to visit the area again and straight away re booked with Best Western Swiss Cottage.
The staff were polite and helpful and the room was spacious. Other hotels in the same price range don't compete with this hotel.
We will see you again in August! xoxo

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Jennifer P,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to the hotel and the all our staff looked after you. We hope you will come to visit us again soon.
Kind regards,

"Disability un-awareness and rude staff"

3

24/06/2018

We booked a one night stay with 22 friends. We needed 1 disability access room and were assured we would get ine. They could not offer anything you could say met any disability criterior exceot a bathmat on request and a lift to our floor. it was a shower over an enamel bath, a toilet set into a walled recess that would not even have accomidated any large person let alone disabled. The lift has a heavy safety door as did our room so it was almost impossible to manage it without help and it's definitely not wheelchair big enough. The bathroom was long and narrow. Do not book this hotel if you have access needs. I even ticked a box on the sign in sheet asking if we needed a special help for fire evacuation and if so the staff would speak to us on booking in- nobody did.
Together with the very rude curt Asian night man who seemed to get a lot of pleasure from shouting at guests and shutting the bar at 10pm and 5pm it was an experience not to repeat!
Food was fine though there is inadequate table spaces for the demand which meant we queued for 15 minutes.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Lorna A,
On behalf of our entire team, I would like to apologise for not exceeding your expectations.
We only have one accessible room at the hotel and it is a Double room which was not available at the time of your arrival. I understand that you have made a request for an accessible room to be allocated to one of your guests, however this information does not seem to have been passed on to our Reservations department, and as a result we were not able to comply with your request. The team on duty at the time of your arrival tried to allocate your guest a room with the least amount of walking involved. Unfortunately, the room you were given was the best they could do and I am sorry that it did not meet your requirements.
I am also disappointed to learn that you were not satisfied with the capacity of our breakfast room. I would like to offer my apologies for having to kept you waiting and I hope that this experience will not deter you from staying with us in the future.
Unfortunately, our bar area is surrounded by bedrooms and we are not always able to provide bar service after 10:00 PM as we have in the past received complaints regarding the noise. At night, we also have very limited staff on duty and it is up to them to make the call whether they can look after a larger group and still be able to perform their duties. I am sorry that on this occasion we had to disappoint you, but it is important that we provide maximum comfort to all guests in the hotel. Sadly, at times it comes at a cost of not being able to provide all services. I hope that you understand our decision and that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Kind regards,

"Good value hotel in a great location"

5

adrianbM9607AF, Canberra, Australia
21/06/2018

This is a clean and quiet hotel in a good location near tube station and withing walking distance of Hampstead. I would recommend it - it's hard to fault within its price range with its clean and well appointed rooms and very comfortable lounge area and dining room. I would certainly return on my next trip to London.

"Great location for a London trip"

5

Simon M, Sydney, Australia
20/06/2018

Beautiful hotel in a great location. I had an amazing time in this hotel. Very close to Swiss Cottage tube station and with many shops etc just up the road this is a lovely, traditional yet well facilitated hotel for a trip to London. I would highly recommend this hotel for your next stay in London.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Simon M,
Thank you very much for your review.
I am glad to read that you enjoyed your visit to our hotel. It is always a pleasure to read that our guests left the hotel happy.
We hope you will come back to stay with us again soon.
Kind regards,

"DO NOT STAY IN THIS HOTEL"

1

Regi612, Minneapolis, Minnesota
17/06/2018

If your understanding of a ‘Victorian style hotel' is a place with squeaky uneven floors, uncomfortable beds, windows that do not close, shower in which the water can only be set to icy cold, or scalding hot, then this hotel may be for you.
If you are lucky to get a room right under the roof on the fourth floor, do not expect the elevator to bring you all the way to the top – it only goes to the third floor, and you will have to carry your bags up the steep long shaky steps.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Regi612,
I am very disappointed to read that we fell short during your recent visit and that our accommodation did not meet your expectations. If you would like to further elaborate on your experience, please contact me on [email protected] or by telephone on 02077222281 and I will be more than happy to assist you.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind regards,

"Cozy hotel near the subway station"

4

chriterj, London, United Kingdom
15/06/2018

Cozy hotel near the underground station. Nice location outside the city center, but it's only a short trip with the underground into the city center. Good hotel, good standard and nice atmosphere. Breakfast was nice with good selection. They serve freshly brewed coffee and tea at the table. In addition, you can choose between all types of eggs, bacon and sausages.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear chriterj,
Thank you very much for your great review.
I am delighted to read that you enjoyed your visit to our hotel and that you found the neighbourhood pleasant.
We hope you will come back to stay with us again soon.
Kind regards,

"Beautiful area and beautiful hotel"

5

GTi98, Limassol, Cyprus
10/06/2018

Rustic hotel situated in a great area, staff very attentive and very helpful , when there was a problem with the window in our room , I could not believe how fast the maintenance man had come and fixed the problem! Would definitely stay here again.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear GTi98,
Thank you very much for your review.
I am delighted to read that you enjoyed the visit to our hotel and that all the staff looked after you. We hope to see you again soon.
Kind regards,

"Lovely abode -Home away from home"

4

rlefamily, Jerusalem, Israel
05/06/2018

The BW Swiss Cottage is ideally located minutes away from the tube and buses In a lovely neighborhood. It was so easy to get to all the places I wanted to visit whether by tube, bus or even by foot. There was a lovely Lebanese restaurant, Arabesque, within 2 minutes walking. The breakfast at the BW Swiss Cottage was very good- fresh fruit salad . made to order eggs, toast, pastry, yogurt, cereal... It was tasty and pleasant . well worth it to include the daily breakfast. the room was generally comfortable and the service at the hotel was fantastic. very courteous and helpful staff for all positions I encountered. I spent 5 nights here and was quite comfortable. The room is small but very functional and nicely furnished. It is a bit dated but comfortable and very clean. Getting in and out of the bathroom sometimes challenging, if you wanted to get something behind the door but it worked. the best recommendation... I would stay here again. Enjoy!

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear rlefamily,
Thank you very much for your thorough review.
It is a pleasure to read that you had a pleasant visit to our hotel and that all the staff looked after you. Summer is our favourite time to spend in Swiss Cottage as the whole area really comes to life with the Farmers' Market and all the lovely restaurants in the neighbourhood.
We hope you will come and visit us again soon.
Kind regards,

"Right in the middle"

4

STEPHEN L, Syracuse, New York
04/06/2018

This comfortable and inexpensive hotel is two or three underground stops from the heart of London. The rooms are clean and fulfill most needs. There is a small bar and you can choose to have breakfast her. There is always an outside Farmers type market just outside selling wonder cooked from all over the world. 30 seconds from the tube.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear STEPHEN L,
Thank you for your review.
I am happy to read that you enjoyed your stay with us and that you found the area, as well as the accommodation to your liking.
I look forward to your stays with us in the future.
Kind regards,

"Charming hotel"

5

bandishc2018, Lima, Ohio
04/06/2018

It's an absolutely lovely hotel, high ceilings with ornate mouldings, arm chairs and a beautiful bow window. The staff was excellent.in offering to accommodate me even though I was on crutches. The only challenge was the stairs to enter the hotel.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear bandishc2018,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to our hotel, that the staff looked after you and that everything else was to your satisfaction as well.
We look forward to your return visit soon.
Kind regards,

"quiet and remote to London"

3

Sherry P, Alexandria, Alabama
03/06/2018

Our travel agent picked this hotel for us and it was very much to the out skirts if you uber to London. The subway was close but my husband wouldn't get on it. Our bed was pushed together and had a crack in the middle. The room was big and the tub very deep.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Sherry P,
Thank you very much for the review.
I am glad to read that you found our neighbourhood quiet and the standard of the room satisfying. We are located only 10 minutes away from Buckingham Palace & Oxford Street and 12 minutes from Westminster by Tube.
I hope that you will come back to stay with us again soon.
Kind regards,

"We wanted to love it..."

3

02/06/2018

Swiss Cottage offers a great location at a reasonable price (for London). The people we encountered working there were pleasant. Our breakfast was good and the server lovely. But, we didn't sleep well as the first room was smelly (yes, smelled like sour milk) with a rock hard mattress. With kindness, Ian helpfully changed our room. The new room didn't smell nearly as bad (still didn't smell fresh) but the mattress again was uncomfortable. This time it was lumpy! At the risk of sounding like Goldilocks, I must say we are not particular travelers. It's just not okay to have poor sleep, no matter what the price of the room. We will not return.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Dawn R,
Thank you very much for your review.
I am very disappointed to read that we were not able to provide a satisfactory night's sleep. If you would like to contact me directly on 020 7722 2281 or by e-mail on [email protected], I'd be happy to look into the matter for you and come up with a solution.
I am, however, glad that you found our staff helpful and breakfast pleasant. We welcome all feedback and our guests' voice is the main way through which we can continue to improve the quality of our service and the level of our standards.
Kind regards,

"Absolutely lovely English hotel, a new favourite."

5

DvanDantzig, The Hague, The Netherlands
28/05/2018

Imagine a typical English hotel - wallpaper, carpets, old furniture, a sprawling layout over several possibly once separate buildings, with some slightly uneven flooring, an ancient elevator for two, narrow staircase and passageways - in immaculate condition, beautifully maintained, staffed by absolutely lovely, friendly and knowledgeable people. Situated at a great location, close to a stop of the Jubilee underground line, connecting you to the heart of London in twenty minutes, or a bus stop at three minutes' walk taking you to the heart of Camden in ten minutes. A superb breakfast with a choice of continental or full English, or mix and match as you wish, served quickly, freshly and deliciously. You won't find fancy Italian coffee here (for that, just visit the farmers' market one minute from the hotel), but decent coffee and better, excellent black tea - with milk, of course. The breakfast selection is comprehensive, not ostentatious, and we enjoyed it every day (and would have many more days, had we been able to stay longer). The room was pleasantly, surprisingly cool, considering the temperatures during our visit - and also surprisingly light considering its ground floor location. Excellent bed and furnishings, perfectly adequate bathroom - not the biggest or most luxurious, but with all amenities we could want, and a welcome abundance of nicely large towels. Our stay at this Best Western Swiss Cottage was just about perfect: comfortable, cozy, quiet and relaxing. Having been to much bigger, much more luxurious hotels (thanks to work trips), I can honestly say this one would be in my top-5. Highly recommended, would visit again - and hopefully will.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear DvanDantzig,
Thank you very much for your fantastic review.
I am absolutely delighted to read that you had a pleasant visit and enjoyed your stay at our hotel. It is our pleasure to have you visited us and we are all looking forward to your return visits in the future.
Kind regards,

"Comfortable and in a quiet area"

4

musketeer1645, Birmingham, United Kingdom
28/05/2018

We stayed here for 2 nights in 2 single rooms. It's an old building so the lift is very small while the corridors are rather narrow but the rooms were remarkably large for single rooms in central London. There were windows that opened as well and they had metal bars across them so I wasn't worried about leaving a window open overnight. The only criticism I would have is that the mattresses are a bit tired compared to some hotels.
The breakfast staff were very friendly and helpful and there was a good selection on the hot food menu. We didn't use any of the other facilities but the lounge looked comfortable and the front desk staff were happy to look after our luggage for the day when we left, since our train wasn't until late afternoon.
Swiss Cottage underground is a few minutes' walk away and, being on the Jubilee Line, there are frequent trains so it's easy to get to the various sights.
Recommended.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear musketeer1645,
Thank you very much for your thorough review.
I am very glad to read that you had a pleasant stay at our hotel and that you found our amenities satisfying. We are currently reviewing the mattress quality in all the rooms so hopefully by the time you come back, you will be pleasantly surprised.
I will pass on your compliments to the whole of our staff and we all look forward to your return visit.
Kind regards,

"Excellent & friendly hotel"

5

Blintzbaby, Coquitlam, Canada
27/05/2018

Excellent hotel & friendly attitude by all staff. They always made time for any questions. Breakfast was included & great. Lots of choice. Stayed 8 nights & completely enjoyed our stay. Really close to the tube. Buckingham palace 10 min by tube. Recommend staying there.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Blintzbaby,
Thank you so much for your lovely review.
I am delighted to read that you enjoyed your visit to our hotel and that all the staff looked after you. It is always a pleasure to hear that we have met a customer's expectations and we all look forward to your return visits.
Kind regards,

"Great location"

4

27/05/2018

A clean and tidy hotel that offers a great location if travelling into the centre of London as it is so close to Swiss Cottage underground. The room we stayed in - upgraded to a family room for 3 - was pleasant but the furniture and fittings had seen better days. I would recommend it just for it's location. Breakfast was ok for the price (when paying on arrival) which seemed very reasonable for this part of London.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Kate S,
Many thanks for your review.
I am glad that to read that you found our hotel pleasant and the location convenient. Being so close to central London we are always happy to hear that people have had an easy time making the most of their stay.
We look forward to your return visit.
Kind regards,

"A good choice for London visits at a reasonable price ."

4

cliffbooth, Harrogate, United Kingdom
23/05/2018

This hotel is full of character , very English ! Although there is a dining room for breakfast , the only day/night food service is limited to sandwiches and pizza etc . There is a bar serving drinks . It is extremely convenient for reaching anywhere one wishes to go in London , tube station is very nearby and there are plenty of local restaurants of every type within a short walking distance . A little further walk will take you to the fashionable neighbourhood of Primrose Hill and Hampstead high Street . The staff are very pleasant and helpful in a more intimate atmosphere .

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear cliffbooth,
Thank you very much for your lovely review.
We are all delighted that you had a pleasant stay at our hotel and that you found the location convenient. I hope we will see you again soon!
Kind regards,

"the best hidden secret"

4

Bibisch, Paris, France
19/05/2018

Very friendly hotel with a very helpful staff, always ready to answer any questions. Location is excellent, very quiet area. A real english experience! The breakfast was simple and basic but good. Some of the bathroom appliance are a little bit old. Perfect hotel for a family trip to London with teenager. Second time I use this hotel and I will do it again!

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Bibisch,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to our hotel. It always brings a sense of a job-well-done when we know that a customer left the hotel satisfied. We hope to see you on your return visits.
Kind regards,

"/Cojmforable, relaxed hotel in good are"

4

kierah, County Cork
14/05/2018

Our second visit to this hotel, which is small and friendly. We chose it because we used to live in the Swiss Cottage and Hampstead areas and were mostly visiting friends and family nearby. It is an easy bus, tube or taxi journey to the West End and there is a good choice of local shops, restaurants and coffee bars. Particularly liked the Hampstead Theatre cafe and enjoyed the Wednesday Farmers' Market, very near the hotel. A word of caution: there is a flight of stairs up to the hotel door and stairs down to the breakfast room.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear kierah,
Thank you very much for your review.
I am very glad to read that you enjoyed your visit to our hotel and that you found the location convenient. The Farmers' Market is an all-time guest favourite and we all enjoy it when it comes around every Wednesday.
I hope you will return to stay with us again soon.
Kind regards,

"A personal approach that makes this Best Western better than all the rest"

5

Ingrid H, Cape Town
09/05/2018

The staff at this Best Western go out of their way to make guests feel welcome and comfortable in this beautiful old Georgian building in a quiet leafy street in London. This hotel has Heart and Soul and it's thanks to great management, good team work, and a truly remarkable group of people who give so generously of themselves to make each guest feel "at Home"! Ian, Erika and Christian, thank you all for caring and for bringing your best selves to the work that you do. This hotel delivers Customer Care with genuine heart. Thank you for a wonderful stay!

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Ingrid H,
Thank you for your wonderful review.
I am delighted to read that you enjoyed your visit to our hotel and that all the staff looked after you. It is always a pleasure to have you stay with us and we all look forward to your next visit.
Kind regards,

"Nice hotel but triple rooms on 4th floor no lift"

3

23/04/2018

We loved the hotel, friendly helpful staff. People working on reception gave great advice about seeing sights.
Bar staff happy too.
BUT we took a triple room that was located on the forth floor, lift only till the third floor, single beds no porter if you arrive after 10pm.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Lisa M,
Thank you very much for your review.
I am glad to read that you enjoyed your visit to the hotel and that all the staff looked after you.
Although our Triple rooms are only accessible by stairs, there should always be staff on duty to give you a hand with your luggage.
If you would like to further elaborate on your experience, please do not hesitate to contact me on [email protected] or by phone on 02077222281 and I will be more than happy to help.
I look forward to your return visits and please let me know if I can be of any further assistance.
Kind regards,

"A Cozy Experience in a Quiet Location"

4

Werner M, Sao Paulo, SP
19/04/2018

BWSC is an excellent option for those willing to stay at the Swiss Cottage / Belsize area. I like the building style, its old fashion decoration, the gentle + efficient staff and the quality of breakfast. Some minor disconforts due to the type of the building are easily forgiven. Surrounded by residential buildings only the BWSC makes you feel like actually living in London in more long term fashion.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Werner M,
Thank you very much for your lovely review.
I am so glad to learn that you had a great stay at our hotel and that the location was to your liking. With the weather being so nice, it is a great time to be in London, and the area of Swiss Cottage especially is more pleasant than ever!
We hope to see you again soon.
Kind regards,

"Disgusted"

1

AliG12399, North Yorkshire, United Kingdom
18/04/2018

I am currently staying in this ‘hotel' for one night only and have already decided I will not be returning. I have had a long, serious, busy day and hoped to come back to a nice relaxing place before another serious busy day tomorrow but instead I'm met with the creepiest building I have ever stepped foot in. Stuck in the Victorian period. Looks as though it hasn't been renovated since then either. Room filthy with dirt marks splattered against the walls. Dirty bathroom and towels. After all this I decided a nice shower would relax me. Oh no. Half an hour to warm up the dribble of a shower for it to get to a decent temperature only for it to change to scolding hot a moment later. Then it won't cool down. When it finally does it's freezing. In the end I have a stone cold shower trying to get my body wet in the dirty drizzle that is the shower. I'm so tense, angry and disgusted I will never return to a best western again. Needs shutting down.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear AliG12399,
Thank you for your review.
I am extremely disappointed to learn of your bad experience at our hotel. While the Victorian style of the building may not be to everyone's liking, there can be no excuse for the shower not functioning correctly or the less-than-desirable state of the room. I checked with my Front Desk staff and they have received no reports of such incidents. It is regrettable because these kind of things are the type of shortcomings that we would have loved to make right immediately.
I would like to offer my sincere apologies for the way in which we fell short during your stay. I want to assure you that your experience is far from the standard that we strive to offer every day at the Swiss Cottage Hotel.
If you decide to give us a second chance, please feel free to contact the hotel directly and we will ensure that you are given one of the best rooms in house, and no effort will be spared to accommodate your needs. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind regards,

"Very convenient, great location, reccomended"

4

17/04/2018

Very well connected to different quadrants of London via bus or tube. Within walking distance from Hampstead village and park. Two minutes walk from the tube station. Clean rooms, excellent value for money.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Paolo S,
Many thanks for your review.
I am delighted to read that you enjoyed your visit to our hotel and that the staff looked after you.
We look forward to your return visits.
Kind regards,

"Love this hotel!"

5

694tala, Ramat Gan, Israel
16/04/2018

Such a beautiful hotel, clean and comfortable. The rooms are perfect, the staff is nice and helpful, great breakfast, very close to a tube station. Will defiantly go there again. Very recommended! *****

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear 694tala,
Thank you very much for your review.
I am very glad to read that you had a pleasant stay at our hotel and that all the staff looked after you.
We are looking forward to your return visits.
Kind regards,

"Charming and beautiful place."

4

sergiovS3428MS, Paris, France
13/04/2018

A very nice vintage hotel, beautiful and charming place, in a classical victorian house, located in a typical english street. At Swiss Cottage Hotel you know you are in England,... and for the better.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear sergiovS3428MS,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to our hotel and that you found the location convenient.
I hope you will return to stay with us again soon.
Kind regards,

"Very pleasant stay"

4

one7c, Greater London, United Kingdom
12/04/2018

Coming to the end of a four night stay. Love the quirky nature of the hotel - a combination of a few grand houses. Staff were pleasant and efficient (although to be fair I didn't need to have much interaction with them). My room was comfortable, spacious and clean.
My only one niggle (hence 4*s) was that the shower was temperamental. It's an old fashioned system attached to the bath taps. The water pressure and temperature varied and was not regulated - hence during a shower the water temp went from cool to extremely hot and the flow went from a dribble to powerful (often with a significant change in water temperature).
Despite the above, I would definitely stay again.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear one7c,
Thank you very much for your review.
I am glad to read that you enjoyed your visit to our hotel and that all the staff looked after you.
I'd also like to thank you for your comments regarding the working amenities in the room. It is something that we may have to look at to see if anything can be done to make things work more smoothly!
I hope you will come to back to stay with us again!
Kind regards,

"Highly Recommended"

5

RocketRacoon, Paris, France
09/04/2018

A very well maintained hotel with British style. Ideally located, close to underground and bus stations.
Helpful staff, spacious room and comfortable bedding. Kids friendly.
One of the best place to stay in our experience.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear RocketRacoon,
Thank you very much for your great review.
I am delighted to read that you enjoyed your visit to our hotel and that our staff looked after you. We hope you will come back and visit us again soon.
Kind regards,

"Peaceful location with easy access to Central London"

5

ratchet4, Stockton, England
05/04/2018

Stayed for a couple of nights in a ground floor room. It was perfectly quiet with no street noise. The room was large with a comfortable bed and a clean bathroom. Breakfast was decent although the cooked breakfast was served a little cold. Staff were warm and helpful. A very short walk to Swiss Cottage tube in zone 2 so very quick and easy to get into the centre. A couple of bars and cafes within walking distance but the real bonus for us was how quiet and safe the area was. Would definitely stay again.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear ratchet4,
Thank you very much for your review.
I am delighted to read that you enjoyed the visit to our hotel and that all the staff looked after you.
We hope you will come back and see us again soon.
Kind regards,

"Lovely place, poor service"

2

Andrew T, Barnsley, United Kingdom
03/04/2018

Arrived here around 7.30, pleasant enough greeting. Room clean, except the piece of condom wrapper beside the bedside table leg. Sorry, but propper clean does matter!
Went for a walk after a long journey on the train, couple of pints, then came home for a bite to eat.
Bar shut, it was 11.15, sort of fair enough, but then it is a bloody hotel, even the Ibis keeps the bar open.
Asked for room service, gruff lad on reception says not a chance. All I Cn say is breakfast d better be bloody good. Or it goes down t one out of five!

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Mr Andrew T,
Thank you very much for your review.
On behalf of our entire team, I would like to apologise profusely for not having your room cleaned properly. I will bring this issue up with the housekeeping first thing in the morning as I agree that this situation is completely unacceptable.
Unfortunately, our bar area is surrounded by bedrooms and we are not always able to provide bar service after 11:00 PM as we have in the past received complaints regarding the noise. I am sorry that on this occasion we had to disappoint you, but it is important that we provide maximum comfort to all guests in the hotel. Sadly, at times it comes at a cost of not being able to provide all services.
At night, we also have very limited staff on duty and are not able to offer room service.
I hope that you understand our decision and that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind regards,

"OK, Good location to Tube Staff nice"

3

Thomo61, Tewkesbury, United Kingdom
31/03/2018

OK, Good location to Tube Staff nice. Stayed as part of a group. It was good price for London. Albeit slightly away from anything in an evening. BUT the tube is less than a 3 minute walk. The hotel reception staff are very efficient and friendly. The rooms [ I had a double] mine was OK. My colleagues had singles and could not swing a cat.
The Bar service is Poor, you have to ring a bell and eventually a chap turns up, you order and then eventually it turns up. Then he is off again and repeat.
I did wake up to a cockroach walking across the floor - Which is the very first time in any UK hotel I have had this.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Thomo61,
Thank you very much for your review.
I was very alarmed to read your comments regarding a cockroach in the room. Room cleanliness is something that we take extremely seriously -- we work closely with a pest control company who do regular checks of all the rooms and public areas of the hotel.
I have also checked with my front desk staff to see whether they had received any such reports, but we have no records of any complaints of this nature. If you would like to contact the hotel to discuss the matter further and aid our investigation, please do not hesitate to give me a call on 02077222281 or by e-mail on [email protected]
I would also like to thank you for your comments and observations regarding the hotel and the bar service. I fully take your comments on board and it is something that we will discuss during our next staff meeting to see where things can be improved.
I hope that you will consider us again when staying in London in the future.
Kind regards,

"Classy but comfy "

4

JRobertsBowie, New York City, New York
22/03/2018

I stayed here for one night recently on a business trip. This hotel is located in a gorgeous town house with appropriately Regency style decor in the public areas. My room was on the top floor and would have been difficult for those with accessibility requirements as the lift only goes to the third floor. Similarly, the breakfast room is down a very steep set of stairs on a sharp bend.
I slept well although the room was a little stuffy this was easily adjusted by opening the window - I was facing the quieter side of the street. My room was large but the bathroom only had a shower and was very narrow. Breakfast was good. Provisions in the room were basic: Nescafé and a single biscuit, but I didn't need anything else.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear JRobertsBowie,
Thank you very much for your review.
I am glad to read that you enjoyed your stay at our hotel and that you found the location and amenities to your satisfaction. We hope you will return to visit us again soon.
Kind regards,

"First Class.........."

5

andrewpJ5276GW, Bradford, United Kingdom
10/02/2018

First class from beginning to end. The hotel was lovely and comfortable and the staff were so nice. I have stayed in many more expensive hotels which do not measure up to this one. I will defenately be staying again.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear andrewpJ5276GW,
Thank you very much for your review.
I am pleased to read that you enjoyed your visit to our hotel and that all the staff looked after you. I hope you will come back to stay with us again soon.
Kind regards,

"Very good well located hotel."

4

prestonredmufc, Preston, United Kingdom
02/02/2018

Excellent location, about a minute walk from Swiss Cottage Tube station. Close to bars, restaurants, shops and take aways. The room was clean, comfortable and spacious with ample wardrobe and cupboard space. The bar was nice, although the range of drinks available was rather limited. The price represented good value for money by London standards. I would certainly recommend this hotel and would be happy to stay here again.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear prestonredmufc,
Thank you very much for your review.
I am delighted to read that you had an enjoyable stay and that the area, as well as all the amenities, were to your satisfaction. Thank you for the recommendation and I look forward to your coming back to stay with us in the future.
Kind regards,

"Great property let down by poor staff "

3

tonyb_174, London, United Kingdom
27/01/2018

Very good. Nice rooms and a decent reasonable breakfast. Proper three star property.
However, check-in was unpleasant due to grumpy receptionist. He obviously doesn't like customers. If not for his very poor customer service, I probably would have given this property five stars.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear tonyb_174,
Thank you very much for your review.
I am very happy to read that you had an enjoyable stay at our hotel and that you found satisfying the standards of our accommodation.
I was, however, alarmed to learn of your bad check in experience. Customer service is an area of the hospitality business that we take extremely seriously and always try to excel at. This is something that we are going to investigate, and if you would like to further share your comments, please don't hesitate to e-mail me on [email protected]
I hope that this bad experience will not marr your view of the Swiss Cottage Hotel and that you will return to visit us again soon.
Kind regards,

"Excellent stay"

5

23/01/2018

We had a very enjoyable visit. The hotel is so well placed, only minutes on the tube from central London and Bond Street Our room was clean and beautifully presented, bathroom spacious with excellent shower. We opted for breakfast and weren't disappointed, lots of choice with friendly helpful staff. We make particular mention of the reception staff who couldn't be more helpful, especially Ian who catered for our every need. Thank you for a memorable stay.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Phillip B,
Many thanks for your fantastic review.
I am delighted to read that you had an enjoyable stay at our hotel and that all the staff looked after you. I will pass on the compliments to Ian and the rest of the staff. It is always a pleasure to have you stay with us and I hope that you will return to visit us again soon.
Kind regards,

"London trip 2018"

4

Doreen E, Kerry
22/01/2018

Both my husband and I enjoyed a very comfortable stay with welcoming and accommodating staff. In a great location, close to London Underground which enabled us to see everything we had wanted on our 2 day trip.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Doreen E,
Many thanks for your review.
I am very happy to read that you had an enjoyable visit to our hotel and that all my staff looked after you. I hope you will be returning soon to stay with us again.
Kind regards,

"Good bargain in London"

5

Linda S, Seattle, United States
14/01/2018

We chose the Swiss Cottage Best Western, because it was near relatives we planned to visit and near a subway stop. It was very nice and very convenient. Our room was large and comfortable. We would stay there again.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Linda S,
I am very glad to read that you enjoyed your stay at our hotel and that everything was to your satisfaction.
I look forward to you staying with us again.
Kind regards,

"Quiet gem"

5

11/01/2018

This is a lovely old fashioned hotel in a very, very quiet street in a quiet part of London, yet only two minutes from the tube and 20 minutes from the West End. The decor is old style but the towels and sheets are perfect, the rooms are generally spacious and the bathrooms are modern and well-equipped. Tremendous value for money.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Mick P,
Thank you very much for your review.
I am delighted to read that you enjoyed your visit to our hotel and that you found the location along with all amenities to your satisfaction.
I hope to see you again soon.
Kind regards,

"Excellent hotel comfort and location - better than in city center! "

5

08/01/2018

Me and my husband generally liked everything in this hotel: clean room with comfort bed, good bathroom. Big tasty breakfast, so it is good to include it to the room rate from the beginning. This building old style, but very modern even equipped with elevator/lift. Next to tube/underground station - just buy Oyster card and enjoy fast traveling through London with discount. Good WiFi in the hotel room.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Irina R,
I am very pleased to read that the hotel along with the area have met all your expectations and that you had an enjoyable stay. I hope you will come to visit us again soon.
Kind regards,

"Best 'Best Western' in London"

5

BigALittleA, Manchester
08/01/2018

Lovely spacious room, unusual for London, good standard of cleanliness. Mattress was a bit lumpy ... :( ..... Breakfast had good choice with clean resteraunt area. Helpful staff. Close to the tube and only 15 mins into central areas of London. Good area for shops and restaurants without having to go into centre of London. would definitely recommend this hotel.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear BigALittleA,
Thank you very much for your review.
I was glad to read that you enjoyed your visit to our hotel, that you found the location and local area convenience, and that all the staff looked after you well.
I hope you will be returning to stay with us soon.
Kind regards,

"great location"

3

ankarali-gurme, Ankara, Turkey
27/12/2017

I stayed there years ago (in 2009) with my family. The location is great, the area is safe and quiet, very close to the underground. the hotel, rooms and furniture are old and wornout. All London hotels are too expensive comparing to the service they offer, so it is also same for this hotel. But it is still a good option for a safe and convenient place to stay.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear ankarali-gurme,
Thank you very much for your review.
I am glad you enjoyed your stay at the hotel back in 2009. We have undergone a significant refurbishment since then and many areas of the hotel have been completely redone. I hope that you will come back to visit us soon and experience the new Swiss Cottage Hotel for yourself.
Kind regards,

"Wonderful room in a somewhat outdated setting"

3

JoepC_de_Jong, Velsen-Zuid, Noord-Holland, Netherlands
21/12/2017

We stayed at this hotel in December 2017. We enjoyed the really well-sized room and the lovely breakfast that was served in a professional, friendly way. We were somewhat surprised by the sturdy welcome we received upon arrival. No welcome greeting, no smile, nothing of the kind. Logistically everything was in order, however we expected something a little different in the hospitality industry and a big player like Best Western. If you need to be in this area and are looking for a spacious room this is certainly a place to consider.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear JoepC_de_Jong,
Thank you very much for your review.
I am pleased to read that you enjoyed the hotel along with its location and amenities, and I would like to thank you for your comments and observations regarding the customer service. I am glad that you were dealt with in a professional manner, and I want to assure you that all my staff have a sunny disposition, but perhaps a reminder to smile a bit more would not go amiss.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Kind regards,

"Good location"

4

A3944CSjulief, London, United Kingdom
18/12/2017

Great location, comfortable beds, large room, nice bathroom, would have scored higher if the shower was more powerful. This was our second time in this hotel and will definitely use it again in the future

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear A3944CSjulief,
Many thanks for your review.
I am pleased to read that you enjoyed your stay at the hotel and that you found the amenities along with the location to your satisfaction. I hope you will return to stay with us soon.
Kind regards,

"Great location, helpful staff, tasty breakfast."

4

cerrys1, UK
17/12/2017

I have been staying at this hotel regularly ( every 2 weeks at one point) over the past 3 years when I completed a 3 yr course. It's in a really good location, next to 2 theatres, near great street food stalls and mainstream shops as well as being a few mins away from the tube station. The staff are warm and friendly - especially Ian Jackman who really went out of his way to make sure my room/hotel service was first class. The breakfast is varied with a wide range of food and lots of it. The rooms have recently been updated and are clean and functional - free bottled water/ tea & coffee/ biscuits/ magazines/newspapers. Travelling as a lone female I was made to feel welcome and as if nothing was too much trouble. Rooms on the 2nd floor seem larger. If there is no water in the room, just ask the staff. The main lounge has a bar area and has a table with complimentary magazines.Highly recommend this hotel and the staff.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear cerrys1,
Thank you very much for your fantastic review.
I am delighted to read that you enjoy the hotel and its location, and that all my staff look after you whenever you stay with us. It is always a pleasure to see regular guests return and your satisfaction tells us that we are doing things right.
I hope you will continue your visits to the Swiss Cottage Hotel.
Kind regards,

"My favourite London hotel"

5

Amanda W, Nottingham, United Kingdom
12/12/2017

I've stayed at the Best Western Swiss Cottage several times and it remains my London hotel of choice. In a city where the average hotel room is tiny and rates are inflated, it offers superb value for money. As the reviews say, it's a fantastic location and the staff are great. It's worth paying that little bit more for a superior room: for £76 a night (pre-paid) I had a huge double room on the ground floor, with a beautiful floor-to-ceiling bay window which faced onto the street. It was clean and quiet, the bed was comfortable and on the coldest night of the year it stayed toasty warm. It's true the fixtures and fittings are perhaps rather tired but for me, it adds to the quirky old-world charm of the place; and if a modern refurbishment doubled the price, I'd rather it stayed as it was. More like a lovely old house than a chain hotel, and a real home-from-home in London.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Amanda W,
Thank you for your wonderful review.
I am pleased to learn that you found the hotel to your satisfaction and that, along with its amenities, it served your purpose. I am also glad to read that my staff looked after you. I hope that you will return to stay with us again soon.
Kind regards,

"Great place to stay when visiting london"

4

RichardSCostello, Leeds, United Kingdom
12/12/2017

perfect hotel in quiet location very close to underground ( 3 stops from centre ) , great breakfast , excellent value .rooms area little dated but clean and great staff . not much parking at hotel but a good secure car park 150 m away which we used

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Mr Costello,
Thank you very much for your review.
I am delighted to read that you enjoyed your stay at the hotel and that all my staff looked after you. I hope we will get to see you again soon.
Kind regards,

"Very good value for London hotel"

5

Geoffrey T, Barrie, Canada
29/11/2017

Handy for the tube, although this station is not handicapped accessible , buses etc and in walking distance of Regents Park . Plenty of eating places nearby and an interesting lesser known part of London .

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Geoffrey T,
Many thanks for your review.
I am delighted to read that you enjoyed your stay at the hotel and found the location convenient. I hope that you will return to stay with us again soon!
Kind regards,

"a jewel in Swiss Cottage"

5

Bibisch, Paris, France
28/11/2017

very nice hotel, well located; friendly staff and very helpful; made my stay very enjoyable; very quiet area so close to the center of the city (4 stops to Bond street). Highly recommend this place for the feeling of being home so far from home!

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Bibisch,
I am delighted to read that you enjoyed your stay at our hotel and that you found the location convenient. I hope that we will get to see you come back in the future.
Kind regards,

"Don't expect too much"

3

Tonywk, Hong Kong
27/11/2017

I am staying at the hotel now. 2.5-3.0 at the best. The room lacks basic amenity such as the heater in the living room, which does not work. The cabinet door ajar. I have not tested the hot water yet. It was strange that house service constantly does room check but never realize the broken amenities. The room deco are back in the 60s with electric fittings showing bad workmanship

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Tonywk,
I am really sorry to hear about your problems with the room. I have just checked with reception and they are not aware of any complaints.
Please contact the front desk and we will do our best to make things right for you.
Kind regards,

"Quiet traditional-style hotel in a nice neighbourhood"

5

39parolles, County Dublin, Ireland
21/11/2017

This isn't a boutique hotel experience, but it offers all the important stuff: clean and comfortable accommodation (with wifi and tea/coffee facility) and pleasant helpful staff. You're only a two minute walk from Swiss Cottage tube station (which is only a short journey to the city centre) and there's a good selection of eateries, convenience shops and a decent pub in the locality.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear 39parolles,
Thank you very much for your review.
I am glad to read that you enjoyed your stay at the Swiss Cottage Hotel. I look forward to have you stay with us again.
Kind regards,

"The Perfect English Breakfast"

5

13/11/2017

This hotel is rather traditional and old fashioned looking but in a good way and I was amazed at how homely and luxurious it felt as the price I paid. The staff were mostly very helpful and the service at breakfast was top notch and the food was beautifully cooked. I will be returning here on my trips to London _ great location near the tube and Hampstead theatre.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear AlanLucas,
Many thanks for your review.
I am delighted to read that you enjoyed your stay at our hotel and that my staff looked after you.
I look forward to you returning to stay with us again.
Kind regards,

"Interview"

3

Katie M, Barnstaple, United Kingdom
11/11/2017

It was a fair price for the location and for what I required for the trip. The staff seemed friendly enough, although decor was outdated and the walls a tad too thin. Breakfast of £11 is quite steep but then that's London prices for you. Let's say an incident occurred at breakfast that was addressed correctly, although only through my persistence. I wouldn't go back but it did serve it's purpose.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Katie M,
Many thanks for your review.
I am glad to read that the hotel met your expectations and I would like to thank you for your comments and observations. As you know, the hotel is located in an old Victorian building and we try to keep the decor in touch with the style, but I do take your point and it is something that we will be discussing with the management.
If you would like to discuss your comments any further, please give me a call on the hotel's direct number at 02077222281 and I will be happy to be of service.
Kind regards,

"Steve and Sharon from Massachusetts"

5

steveph2017, Rockland, Massachusetts
01/11/2017

My wife and stayed at the hotel from Sept. 25th to Sept. 30th and 12th Oct. to 15th Oct. with a visit to Normandy in between. Great location / close to Tube and local restaurants (recommend Italian restaurant / Finchley road - 5 mins walk from the hotel). Located in quiet street. Local area has considerable charm. Hotel staff cannot do enough to help you, from the moment you arrive to the moment you leave. Ian (reception) is especially helpful. My wife and I wanted a larger room with a couch. Although not available during initial stay, Ian was able to provide us with one for the remaining 3 nights. Ian also allowed us to remain in our room beyond the check-out time to coincide with our limo return to Heathrow. Hotel provides an excellent breakfast, with varied selection. Definitely plan to stay at the Best Western Swiss Cottage Hotel on our next trip to London.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear steveph2017,
Many thanks for your review.
I am so happy to read that you enjoyed your stay at our hotel, that my staff looked after you and that everything was to your satisfaction.
It was a pleasure to have you stay with us and I hope we will be seeing you on your future visits to London.
Kind regards,

"You get what you pay for"

4

R4606RMjeanb, Rhyl
29/10/2017

Very pleasant and right next to the tube. Only a few things let it down. The curtains could do with some cleaning especially the nets. Also there was a very large damp patch in our room which had been addressed but did not appear to have been decorated over which gave it a very bad impression - we were in room 111

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear R4606RMjeanb
Thank you for reviewing your recent stay at the hotel will get both my housekeeping team and maintenance team on the case
Kind regards

"Good value"

4

PAR632014, Cupar, United Kingdom
29/10/2017

Good value hotel. Needs a little bit of an update in some places and some rooms have very small bathrooms. The floors are incredible creaky and noisy - especially at night. Breakfast options are good and breakfast staff are always extremely friendly and pleasant. It is a great value hotel close to tubes for access to central London.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear PAR632014
Thank you for reviewing your recent stay i am please to read that you enjoyed your visit and felt that you got great value for money. We hope that you will come and visit us again.
Kind regards

"Big rooms, good location"

4

Francisco Jose A, Egues, Spain
28/10/2017

Nice hotel, very close to a tube station (Zone 2, ticket a bit more expensive than Zone 1). Quite neighbourhood, in a residential area. No noise. Very big room, big bathroom too. Strong wifi signal. Cafeterias and restaurants nearby. Comfortable bed, though not very firm. Room was clean and tidy. Good option for 3-4 nights in London. Staff was very helpful.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Francisco Jose A,
Many thanks for your review.
I am pleased to learn that you had an enjoyable stay at our hotel and that everything was to your satisfaction. We hope to see you again soon.
Kind regards,

"Nice stay"

3

JonathanRowe, Sheffield, United Kingdom
11/10/2017

Nice hotel situated in a quiet residential area near to St John's Wood tube. We were on the top floor (lift only went up to floor below but no problem for us) and had a good sized room for London. Décor a bit shabby, definitely needs sprucing up but clean and comfortable. Good breakfast, thank you

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Mr Rowe,
Thank you very much for your review.
I am pleased to read that you enjoyed your stay at our hotel and that you found the location convenient. I look forward to your return visits.
Kind regards,

"excellent stay"

5

M1892IXlisal, newcastle upon tyne, United Kingdom
08/10/2017

excellent hotel, the rooms were extremely clean , the beds are comfortable and warm. Excellent for a city break as tube is two minutes walk from the hotel. I went with a friend and we felt very safe walking around the area at night. Brilliant for a city break, I would definitely book again.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear M1892IXlisal,
Many thanks for your review.
I am glad to learn you've had a pleasant stay at the hotel and that you enjoyed the area. I look forward to you staying with us again.
Kind regards,

"Excellent Service - Good Hotel"

4

Denise T, Swanwick, United Kingdom
07/10/2017

We love north London and decided on this hotel over our usual one in Hampstead. We loved it - yes, our room was a bit tired looking but it was clean and the beds were comfortable. The public lounge area is very tastefully decorated and there are lots of lovely paintings and knick knacks about to give it an individual feel. The girls in the breakfast room are lovely - and a special thank you to Ewa who couldn't do enough for us. She was so pleasant and helpful :)
We would stay here again without question.
Good tube connections and the Hampstead theatre is close (so close that, during the interval of a play we were seeing, we nipped back to the hotel for a 'comfort visit' instead of waiting in line at the theatre loos!!)

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Denise,
Many thanks for your lovely review.
I am delighted to read that you've enjoyed your visit at the Swiss Cottage Hotel and that my staff looked after you. It is always a pleasure to hear that our guests had a satisfying stay at the hotel and I look forward to your return visits.
Kind regards,

"Great location. "

5

01/10/2017

Great location and friendly staff. Basic and clean but good value for a London hotel. Very close to the tube. Parking is a bonus if you can get a space. Customer service exceptional. The lift is handy too if you have mobility issues.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Em W,
Thank you very much for your review.
I am delighted to read that you had a pleasant stay at our hotel and that you found the location convenient. I hope that you will come and visit us again.
Kind regards,

"beautiful, quiet and safe"

5

01/10/2017

A comfortable hotel in one of the most pleasant neighbourhoods in London, very clean and safe, beautiful houses a lot of vegetation. The hotel room was very large and pleasant even if it was in the basement. The only negative point was the Wi Fi which didn't work in the bedroom though it worked in the breakfast room. The man at the desk is very professional and the staff is very nice and helpful.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Anette M,
Many thanks for your review.
I am happy to read that you had a comfortable stay at the Swiss Cottage Hotel and that you found all amenities satisfying. Our WiFi system should operate in all parts of the hotel without interruption and I have not had any other complaints about its unavailability.
If you would like to contact me directly on the hotel telephone number and let me know which room you stayed in, I will order a review of the WiFi system in your room.
Kind regards,

"Tired and now very basic, one receptionist a bit short with customers."

3

carrick_sw, Edinburgh, United Kingdom
18/09/2017

The hotel is a row of houses joined and converted. The lift does not go to the top (fourth floor) and there is a narrow staircase. The location itself is very good with a tube nearby.
A little love and this would be a good hotel but its architecture will always stop it being a great one without a LOT of money being spent and taking it up market.
The top floor room showers have little pressure and really should have pumps in them to be any use.
There is a lounge bar but it is very limited in scope.
The receptionist we dealt with was very terse and abrupt with us and we heard him arguing with another guest. I think he is in the wrong job.
Hints:
If arriving by tube, use the Eton Avenue exit.
Tell the hotel in advance you cannot climb stairs.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear carrick_sw,
We are in the process of refurbishing the hotel with different parts of it getting done gradually. I would like to thank you for your comments and observations as they will be discussed internally and used to enhance our on-going work plan. As you have mentioned yourself, the architecture of the building does not always permit us to do the changes that we would like to see, but rest assured that we continue doing everything that we can to constantly improve the quality of the accommodation that we offer.
Kind regards,

"good place to stay"

5

patriciadY7968XQ, Bristol, United Kingdom
13/09/2017

very helpful reception staff with good knowledge of London going out of their way to help you with any question you may have regarding getting to different places and where there may be a good restaurants in the area you are planning to visit

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Patricia,
Thank you for your review.
I am delighted to hear that you had a pleasant stay at the hotel. I look forward to having you stay with us again.
Kind regards,

"A bit tired looking but served its purpose"

4

12/09/2017

The hotel is old inside - decor, furnishings and bathroom. Bed was uncomfortable and shower poor. Breakfast good. Staff excellent. Especially at breakfast, and the cleaners. But I slept well. So can't complain. And quiet location.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Peter,
Thank you very much for your review and your comments regarding the room. It is something that we take fully on board and will discuss internally with the team to make sure that your observations are used to improve the service that we offer.
I am glad that you enjoyed our breakfast and that my staff looked after you. I hope you will consider us again on your future trips to London.
Kind regards,

"Wonderful Value and Excellent Service"

5

maxjenBrundall, Norwich, United Kingdom
11/09/2017

A small hotel but with a large lounge beautifully and delightfully decorated.and a wonderful choice of comfortable classic chairs that you just sink into!. The bedrooms are nicely appointed although our bathroom was on the small side. What really makes this hotel an absolute pleasure is the excellent service you receive from all the staff - they are very welcoming and could not be more pleasant or helpful. The breakfast provides a comprehensive choice, is well presented and the hot food is beautifully cooked.The location could not be better - in a quiet street of classic Georgian properties and yet only 100 yards from the tube. An absolute gem and I will be staying her on my future trips to London.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your wonderful review.
I am delighted to hear that you had a comfortable stay at our property and that you enjoyed all amenities.
I look forward to welcoming you again.

"Very poor quality and old fashioned to expensive "

3

10/09/2017

Very old fashion , room it's never changed bed sheets for 5 days, dust everywhere, lot of places need to be look after and refurbishing but seams like they're not investing money to do so. Bigger room expensive for what you get but very quiet and clean enough to stay in London, close to the centre and in a very good area. Food terrible and microwave look! Anyway very English style and downstairs quiet nice and comfortable for people to enjoy. Furniture need to be replaced as broken , broken hair dry, and very old curtains. As you can see on photos.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Maria,
Thank you very much for your review.
I am glad to hear that you enjoyed the location of the hotel and that you found satisfying the peace and quietness of the area as well as the proximity to the city centre.
We are constantly upgrading our amenities -- I appreciate your comments about the areas where we should seek improvement and will discuss it with my staff to see what can be done.
I hope you will give us another chance and consider our hotel for your future visits to London.

"Lads weekend"

2

10/09/2017

The convenient location of this hotel is what sold it to us. However the room was on the top floor, the floor boards creaked, the shower was a dribble, there was a half eaten pizza in our room when we arrived and we think we had some small 'friends' in the room as two of us had bites in the morning. The accommodation is tired but the staff were friendly, helpful and looked after our luggage after checkout. The location is its main feature.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Tim,
I am sorry that the hotel did not come up to your expectations. I will ask my maintenance team to check the shower pressure and the rest of the room as your experience is obviously far from the standard that we want to provide our guests.
I'm glad that my team looked after you however, and I will bring up the rest of your comments with the staff to see where we can improve.
If you would like to discuss the issues you've encountered, please call me on the hotel number and I will be more than happy to be of assistance.
Kind regards,

"Great choice, deserves more stars"

5

06/09/2017

Very nice old fashioned British ambience, pretty lounge, excellent location as it is both quiet and very near the Tube allowing easy access to sightseeing. Room was kept spotless and staff was very helpful. Terrific breakfast, comfortable beds, water pressure just fine.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear 151lauryf,
Thank you for your positive review.
I am delighted to hear that you had a comfortable stay at the Swiss Cottage Hotel and that all amenities were to your liking.
I look forward to welcoming you again.

"A Cosy place to stay"

4

04/09/2017

My husband and I stayed there for six nights for our vacation from 25th to 31st august 2017. We enjoyed our stay but for flying insects and mosquitoes that besieged our room which was in the basement. We complained and staff promised to do something but nothing was done. This problem statred on the third night when the cleaner left the window open and we did not know.
The room was roomy and comfortable for 2 people to stay. It was also very clean, the staff were very helpful. The best part of the hotel is the location. It is in a quiet residential area, very close to the train station and Finchely road where you can get buses to different parts of london. Also there are lots of places to eat in the neighborhood. It is value for money if you do not eat the breakfast which cost £12 per person.
I read some of the reviews by earlier guests and responses by the hotel. The promises made by the hotel to address guests' complaints have not being executed.
The hotel is a bit old fashioned so for you to enjoy your stay do not expect to find what you get in hotels in Dubai.
We had a good experience and will stay there again when we are in London.
Eunice

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Madam,
Thank you for your review.
I am delighted to hear that you had a satisfying stay and that you will return to visit us on your future trips to London. I will pass on the compliments for the room and service to the staff who always do their best to ensure that the quality of our accommodation remains at a high standard.
I am not aware of any ongoing issues in the bedrooms -- we do have strict measures to prevent such situations from happening. If you feel there are things we could have done better during your visit, please contact me directly on the hotel number and I will be happy to discuss them with you.
Kind regards,

"Friendly, convenient hotel close to all London facilities"

4

elli0tsim0ns, stockholm, Sweden
04/09/2017

Mixed business with pleasure and stayed at best western Swiss Cottage. A very positive experience. Efficient and friendly staff make this small hotel a real pleasure. Very conveniently located a few minutes away from Swiss Cottage Tube station.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear elli0tsim0ns,
I am delighted that you had an enjoyable stay at our property and I would like to thank you for your positive review.
I will pass on the compliments to the staff, and I look forward to welcoming you again.
Kind regards,

"Wonderful Stay"

4

03/09/2017

My boyfriend and I stayed three nights in the hotel. It was wonderful, we got an upgrade free of charge in the room. The room was clean and well made. The location of the hotel was perfect and right on front of the tube station.

Bogusz T, Front Office Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Yasmin,
Many thanks for your wonderful review.
I am delighted to hear that you enjoyed your stay at our property and that everything was to your satisfaction. I look forward to your future stays at the hotel.
Kind regards,

"Holiday"

3

Paul S, Melbourne, Australia
29/08/2017

Location was great. Hotel is tired and the interior (the rooms) need a renovation. The rooms had wardrobes but the doors didn't open.
The reception area, bar etc are in good condition. Breakfast was good. Staff are very friendly. Not sure if this hotel is worth the money we paid for 5 night.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Paul S
Thank you for reviewing your recent visit i am please that my team looked after you and I do appreciate your comments about renovation, we are currently working through the hotel room by room, I have asked my maintenance team to check the wardrobe doors as i am not aware of any issues.
Kind regards

"Disappointing"

3

473toffyb, Poole, United Kingdom
26/08/2017

We have stayed at this hotel at least twice a year for the past few years. We like its position . We have always felt pleased with it . The staff are very friendly and helpful. However, on our last two visits we have been met with disappointment. At Christmas we had plumbing issues , which were dealt with and we were promised an upgrade on our next visit. We were there this week and the room we were given was awful...even though my husband has a best western platinum card. It was so small ,dated...shabby even....but the bathroom was absolutely appalling ...so small one could hardly move and there was nowhere to put ones wash bags. I am 61 and my husband is 71 ...the shower was tiny ....if you bent down to pick something up you hit your head on the wall. I am not a big person particularly ...but if someone was 6ft tall their head would not fit under the shower. A larger person would not have moved in the shower. If one had any disability it would have been impossible to shower. A depressing room. We were moved on to the fourth floor for the second night ....but although a bigger room it was like a boarding house. I had to squeeze past a tiny gap to get to my side of the double bed. Luckily I am fit and not big! The bathroom again was awful. The staff were pleasant but we feel let down as we have been fairly frequent customers. The breakfast was fine for us ...but was not freshly cooked.,.the bacon was dry and hard. The tea not that hot. It was not THAT cheap to stay there....we have come back and compared some prices and we do feel let down by Best Western and this hotel...insignificant as our custom obviously is. It is time for a revamp methinks.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear 473toffyb
I am disappointed that our hotel have not reached your expectations during your last visits to the hotel. As we are a Victorian period property all our bedrooms are individual and different, we have tried to the best of our ability to to distinguish between the room types as some rooms are larger than others. I can also see from your booking that you have booked a Standard Double and would suggest that for the next time you select a Premium Double which will give you ample of space. As a platinum member where possible we will upgrade your room but this is only subject to availability and last week was very busy for us. However i take on board your comments especially with reference to the breakfast and will bring them to the attention of my breakfast team.

"Enormous room with Street outlook"

4

TerrywithaY, Coolangatta, Australia
25/08/2017

London is always difficult when it comes to hotels - the prices are excessive and often location equates to a small room. This little gem off the main drag in a leafy suburb near regents park was a pleasant surprise. Created from a row of Victorian homes this quaint vintage hotel has lots of nooks and crannies and staircases but that seems to add to the charm not distract from it. Their is a small lift for those higher floors but the breakfast room is 'below stairs' so be careful descending.
Our room was enormous with a parlour feel to it with large windows overlooking the street below. Old style furnishings that are a little dated but a reasonably modern bathroom. Tea and coffee, tv and friendly staff. Breakfast was very substantial and if purchased upon arrival or earlier was discounted!
Overall a great stay - good location to Swiss Cottage underground and bus nearby to Camden Markets. We walked to Primrose Hill and Regents park to stretch our legs! Sainsbury's on the main drag with a variety of shops and great cafes.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear TerrywithaY
I am please to read that you enjoyed our hotel and its facilities. We hope to welcome you back again.
Kind regards

"Convenient location for public transport , after finding Hotel"

3

23/08/2017

As I was invited out most of the time, I only needed the Hotel to sleep and wash. The location is excellent, near to bus and tube, It is also good to have a kettle with a choice of teas , coffees and biscuits. The 11am check-out with free of charge left luggage was also helpful. It was excellent value for money on my chosen dates.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear 333maureens
I am pleased that you enjoyed your visit hopefully we will see you soon again
Kind regards

"A very decent hotel"

4

22/08/2017

Courteous, friendly and helpful staff. The premium king room I stayed in was spacious and very nice, with a really comfy queen bed and great en-suite. I didn't bother with breakfast so cannot advise on that. Not exactly Central London, but Swiss Cottage tube station is only 200 yards away. I used the nearby car park, which was very reasonably priced at £10 per day when booked in advance. Only thing that went wrong was the hairdryer broke while using it, but that's hardly the hotel's fault!

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Kenneth
Thank you for your review. I am please that you enjoyed your visit and we hope that you will come back and visit again soon maybe you can try the breakfast at that time.
Kind regards

"Quiet hotel just off of the beaten track"

4

Alec B, Woking, United Kingdom
18/08/2017

Had two stays here recently, one for two nights and a week later one night.
Situated in a quiet leafy road a couple of minutes walk from the hustle and bustle of Finchley Road and Swiss Cottage tube.
The rooms although not having the most modern decor were comfortable with modern bathrooms.
We didn't take breakfast or eat in the hotel so can't comment on the food.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Alec B
I am please you enjoyed your visits with us and maybe on your next visit you are able to enjoy our full English breakfast
Kind regards

"So quiet!!"

4

09/08/2017

This is a little gem....tucked away in a silent tree-lined street in Belsize Park, it is a real find. Room was spotlessly clean, and whilst the furnishings are a bit dated the bed was comfy and the bathroom was modern.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Mick P
Thank you for a very descriptive review of our hotel. I am pleased that you enjoyed your visit and we hope to welcome you back soon again
Kind regards

"Fab hotel"

4

holsfanatic, notts
06/08/2017

Stayed for 1 night to see a show in the west end,arrived early and left the car at the back of the hotel,the very friendly receptionist arranged for our bags to be kept in luggage room until we returned later in the day,we downloaded the app for the uber taxis,and this was a Fantasic way to get about,arrived back to check in,was given our rooms which were lovely,big white fluffy towels and toiletries,tea and coffee provided and nice clean linen on the beds,no the views arnt great but all in all comfortable.went out that evening to Camden and came back at 10pm and asked for a nightcap but the porter who served the drinks had gone home so didn't get one,which was a slight disappointment,the breakfast the next day was excellent,great choice of fruit,cheese pastries yogurt and the full English with choice of eggs,and again the waiting staff were all very pleasant...the staff is what makes this hotel and I would defiantly stay again for the ease of getting to it and then exploring London and of course the staff,keep up the great attitude Swiss Cottage employees you did great...

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Holsfanatic
Thank you for an excellent review i am please to read that my team looked after you and that you enjoyed both the hotel and the location. I will make sure that the team reads your review that will give them a boast. I will also bring you comment with reference to drinks up with my night receptionist that should have been able to serve you a night cap.
Kind regards

"reliable and (fortunately) predictable"

4

rosstucker, Toronto
29/07/2017

Once again we stayed for a week at the Swiss Cottage. It's an old-fashioned place that is an escape from the tourist congestion and noise of central London. Our room was large and convenient. Breakfast is ample and sensible -- with extras available for a price. (The breakfast staff are very obliging.) The front desk staff are always cheerful and helpful. We like this hotel: we've stayed there for a number of years. It does have eccentricities, but they just add to the old-fashioned charm of the place.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear rosstucker
Thank you for your review. It is nice to hear from our regular guests that we are doing things the right way. I am pleased that you enjoyed your visit and look forward to welcome you back again soon.
Kind regards

"Good old girl in need of a bit of a refurb"

3

Silkman2013, Bramhall, United Kingdom
27/07/2017

We stayed for two nights and read the previous reviews with interest. There are several plus points and a few minus ones.
Plus. Very near tube for the Jubilee line. We didn't know London that well but we actually walked to Covent Garden, through Regents Park, passed the zoo, which only took about 45 minutes. We also caught the bus, not far from the hotel to Camden Town, which took about 10 minutes. We wish we had spent the day there as it was very quirky with lots of stalls, bars and eateries. From there we walked to Euston Station which was about 15 minutes away.
Downstairs public rooms retained a lot of charm.
Staff were very helpful.
Breakfasts were worth the money. If you want softball eggs make sure you ask for them. Ours came hard the first morning but after requesting softball they were perfect.comfy bed.
Minus. We were right at the top of the hotel. Very hot even though it wasn't that warm outside. A fan was supplied however.
We felt sorry for the people underneath us as the floods creaked with every move.
Because we were at the top the water pressure was virtually zero.
Stairs down to restaurant quite narrow although there is a handrail.
On the whole we did enjoy our stay there. If you do your homework and know what to expect you wont be disappointed.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Silkman2013
Thank you for submitting your review on the trip adviser site. I am pleased to read that you enjoyed your visit and we hope that you will come back and visit again. I will review your comments with my team and take action where appropriate
Kind regards

"Expensive For What It Is"

2

ElksLondon, London
19/07/2017

Not hugely impressed by this place. I had a single room which was very small & old fashioned for the £100 plus charge even though I'd booked months in advance.
We had a brief drink in the bar which only had bottled beers at eye watering prices.
Breakfast was very average & hadn't been freshly cooked.
The one plus side is the position which is only 100 metres or so from Swiss Cottage tube in a quiet side street.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear ElksLondon
Thank you for submitting a review with reference to your recent visit at my hotel. I am disappointed to read that the hotel did not come up to your expectation. The single rooms are small, next time i recommend that you book a standard double this will give you the extra space and is normally only £15 more. I am also surprised with your comment about breakfast, I can assure you that everything is cooked freshly.
Kind regards

"Quiet, comfortable and well located, with amazing attention to details"

4

doglaw, Vancouver, Canada
18/07/2017

This was not our first choice, but turned out to be a great choice, right by the tube and bus surrounded by many options.
We were place in a room on the bottom floor, sub street level, but it too turned out to be an amazing stroke of luck: the room was spacious and cool.
They had a fan in the wardrobe which was a phenomenal touch, especially as we were there on one of the hottest days in decades.
The electricity adapter loaner was also much appreciated.
It turned out to be these little things that made our trip.
Our minor complaint is that the front door was push from the outside but had a pull handle!

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Doglaw
Thank you for reviewing your recent visit i am pleased that you enjoyed your stay and that my team made your stay that little extra special. We hope that you will come back and visit again. I take on board your comments with reference to the front door.
Kind regards

"Not competing for a place in the worlds top 100000 cocktail bars"

2

GreatRedWine, London, United Kingdom
13/07/2017

its advertised as having a cocktail bar so Imet there for a pre dinner cocktail with friends. I waited for a few minutes in a pleasant room in my (comfortable) chair. Then, no sign of service, I went to the bar. No sign of a barman but I spotted the bell. I sat down while I waited some more. Someone appeared on the second ring and told me that another person would be along shortly. A few minutes later they turned up and took my order. The poorly stocked bar didn't offer much scope for cocktails so I ordered a gin and tonic. Can't go wrong with that can you? Warm Gin, warm tonic. Do I get enough ice to make the drink cold or will I end up with watery G&T? Decisions Decisions. Neither prospect was inviting. I asked for a little ice. Ice melted almost instantly. Watery Gin anyway! Didn't stay for a second though I could write another episode about my companions rum and orange.
I can't comment on the hotel accommodation at all since I didn't stay. But I'll judge a book by its cover and if a "cocktail bar" can't serve up a competent G&T (for £8.50) its not going to get a rave review.
If you are going to have a bar in a hotel then it needs to be a decent one, otherwise don't bother.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear GreatRedWine
I am very disappointed with the service you have received in the bar i find the lack of standards that you have commented on totally unacceptable and will bring this up with relevant members of my team. However i have also had a look at the majority of website where we advertise and nowhere can i see any mentioning of cocktail bar if you read this please direct me to the website in question by contacting the hotel. We only advertise our bar as a Lounge bar where you can meet fellow travellers and the bar is not advertised as a stand alone business. In short it is a residents bar.
Kind regards

"Beats expectations - comfortable and quiet "

4

12/07/2017

This is not a modern hotel but it is clean, well maintained and has a real charm about it. The communal areas are large and spacious with nice pictures on the walls, chandeliers and plenty of space.
I booked a single room for one night and had low expectations because the price was quite good for London. I was genuinely pleasantly surprised. I had a lovely large room in the eves on the top floor, with a wooden ceiling! Bed was very comfortable. There was plenty of storage space. There is a modern TV.
The only thing that was poor about the room was the shower - it was a pathetic dribble. Simply replacing the shower head with a more modern one would have solved that problem and it is disappointing that the hotel management have not made that small investment.
Breakfast was included and was very good.
Not just a full cooked breakfast but also poached or boiled eggs, bread rolls and cheeses with cucumber and tomatoes, cereals. Everything you need. Breakfast room is old-fashioned but by this point I had been completely won over by the retro nature of this place and decided I quite liked that aspect of it too!
The staff I met were all friendly.
The bar prices are very reasonable indeed for a London hotel and the bar itself is located in a really quite lavish lounge with high ceilings and comfortable seating.
All in all, highly recommended.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear troubleinthecit... t
Thank you for leaving such a nice review with reference to your recent stay with us. I am pleased that you enjoyed your visit and hopefully we will see you soon again
Kind regards

"quiet and quite nice!"

5

Randy S, Palatine, Illinois, United States
10/07/2017

Great location and we loved our large first-floor room. Understand that it's an old structure, but clean, comfortable, and a delicious breakfast. The staff was friendly and helpful in answering our questions re. local travel. Definitely recommend!

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Randy
Thank you for a fantastic review i am so pleased that you enjoyed your visit and will recommend us to your friends and family. We also hope to welcome you back in the near future
Kind regards

"Good location for Lords, great breakfast"

4

RitchieShropshire, Shropshire
09/07/2017

Stopped here for 2 nights while visiting Lords to watch England v S Africa. It was hot! Not far from Euston and walking distance to Lords (about half hour stroll). Lovely area. Hotel had character (some might say dated but i don't think that would be fair because service, food and cleanliness were very good). If you want modern and minimalist then this is not the place for you. Be careful when booking through booking.com that you have evidence that breakfast is included otherwise you may be charged again! No fan in room but soon arrived when requested. Hairdryers were rubbish - you might want to think about updating those! Breakfast was excellent. Lots of choice and fast service. Thank you for a great stay.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear RitchieShorpshire
Thank you for reviewing your recent visit. I am pleased that you enjoyed your visit and yes we are currently re-placing all the hairdryers with in the hotel. I hope that you will come back and visit us soon again.
Kind regards

"Clean handy for tube"

4

08/07/2017

Myself and the hubby stayed for 2 nights the tube only a short walk away and plenty of local shops great for hopping in and out of london.
It was clean, bathroom very nice enough space, had no problems at all and would stay again.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Wendy B
I am please to read that you had an excellent stay with us and that you are coming back to the hotel soon, thank you.
Kind regards

"Ok for one night... "

3

Emma S, Nantwich, United Kingdom
06/07/2017

Stayed with a group of friends as we had a concert booked at Wembley. Minute walk from Swiss Cottage tube station which was ideal.
Rooms dares but clean and the twin rooms were a good size. Bathrooms small but again clean.
There did not seem to be much by the way of bars/restaurants nearby but a taxi to Camden Town was £6.

"Weekend break"

4

Rosanna H, Fareham, United Kingdom
06/07/2017

We had a wonderful weeken break, the hotel was lovely and so were all the staff. The room was also lovely and spacious, breakfast was great and the perfect way to start our days in London. Oh and by the way go and see Aladdin it's superb.

"Not up to standard. "

3

kwtDerbyshire, Derbyshire
06/07/2017

Great location, 2 minutes from tube and in a lovely area. However, the hotel needs a revamp. The room (301) we were given had an appalling, cramped bathroom. The shower curtain was mouldy and then the shower mixer would not switch from bath to shower mode. Had to call maintenance, who used brute force to do it, but you would have had a better shower, if you had used a watering can! We could not be moved as hotel was full, so had to put up with it until second night. The alternative room was better, but still warm and small. I guess £100 per night is not a fortune to stay in London, but felt this was not good value and have had better facilities in so called budget chains. Must say that the receptionist was excellent though.

"London stay"

4

190735Carol, Colchester, United Kingdom
03/07/2017

Had a comfortable stay staff very friendly well located close to tube station would definitely return good selection of breakfast reasonably priced. Bar available with bar snacks was very useful. It was a good place to stay to visit London

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Carol
I am please to read that you enjoyed your visit with us and that you liked both our breakfast and lounge menu. We look forward to your next visit
Kind regards

"Well Place hotel"

5

victoriahH3795ID, London, United Kingdom
03/07/2017

The hotel is ideally located to the tube station, it was ideal for us as we went to an event at Wembley Stadium. The location on Eton ave was really nice, we walked to The Washington pub at the end of the ave it was very pleasant. The Hotel has lots of character, lovely high ceilings, large rooms.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Victoria
Thank you for reviewing your recent visit to the hotel. I am please to read that you enjoyed your stay and we look forward to welcoming you back soon
Kind regards

"OK for one night."

4

Anne W, Banbury, United Kingdom
26/06/2017

I arrived at this hotel at 9pm and left next morning 9am. Comfortable room, good breakfast. I would reccomend. Difficult to find. London cab drivers did not know where this hotel was. Found with difficulty.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Anne W
Thank you for reviewing your recent stay. I am surprised that the Taxi driver could not find the hotel, with the help of the post code NW3 3HP it will take you straight to the hotel.
Kind regards

"OK Hotel, Very Cool Neighborhood"

3

Onekemi, Chicago, Illinois
24/06/2017

I always prefer to stay off the beaten path and the Best Western Swiss Cottage did not disappoint. It was a diverse, residential area with cute shops, restaurants, a theatre (both live and IMAX), and vey conveniently located off of the "tube". The hotel itself, from the outside, looked like a huge BnB; however, the inside was a different case.
I had seen commercials that BW was trying to rebrand and up their game, so I expected the hotel and the rooms to be modern, with all of the amenities that a hotel should have...like air conditioning! Thank goodness it wasn't terribly hot and the room had a fan.
When I booked the room, I asked for a double, thinking I would have two beds, but it meant a double bed, so we had to ask for a cot, which made it very cramped in the already tiny room. Did I mention how small the room was??? It was maybe 10x12. When I asked about the cost of the cot, I was told it would only be 15 pounds for the whole stay, but at checkout, of course they wanted to charge per night, which I refused to pay.
And the size of shower was comical, it was so small. And the elevator as well, as two people with two suit cases couldn't get on at the same time.
That being said, I did appreciate the low water tank and the other efforts the hotel took to be green.
The staff was not rude, but they didn't go out of their way to be very friendly either. No one offered to help with our luggage or offered any assistance or tips for getting around London, etc. In fairness, we didn't ask, but it would have been nice if someone offered.
We had to ask for wash cloths because the room only had hand and bath towels and it was nearly impossible to use those big towels in that tiny shower.
The room furniture, wall paper, and carpeting were very dated, and it wasn't clear if this was intentional to make them look like antiques or if everything was just OLD.
For the price, it was okay, but I wouldn't stay there again.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Onekemi
Thank you for writing such a detailed review of your recent visit. I will bring your comments up with my team, if you would reconsider your decision and stay with me again i would recommend you to book a premier room as they are larger than the standard double. However i take on board your comments and will review them with my team
Kind regards

"Poor hotel in great neighborhood"

2

Oded M, Tel Aviv, Israel
23/06/2017

The stuff at front desk where not friendly not professional and not reliable. The bed was very narrow . There was no air-condition in the room and it was extremely hot in the room. The drainage in bath tub was blocked twice and dirty sewage water came out into the bath tub. The shower water flow was very poor and it was hardly possible to make a shower. The floors in the entire hotel are cracking and noisy and you can hear every step someone is doing in other rooms.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Oded
I am sorry that the hotel did not come up to your expectations. I will immediately ask my maintenance team to check the bathroom as your experience is totally unacceptable. I will also bring you comments up with my team.
Kind regards

"Great location and amazing staff"

5

hollypartridge, Tauranga, New Zealand
22/06/2017

Lovely hotel in a leafy suburb. Easy walk to attractions such as Primrose Hill and London Zoo. Very close to tube stations and local restaurants and facilities. Staff are really friendly and helpful, and couldn't do enough to ensure a pleasant stay. Hotel is a bit of a rabbit warren which is to be expected in a period property that has been converted to a hotel, but this may be a bit different for international travellers.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Hollypartridge
Thank you for reviewing you recent visit at our hotel. We are pleased that you enjoyed your visit and hope to see you back at the hotel again.
Kind regards

"Seemingly far from the action but perfectly placed for experiencing London ."

4

tomo628, Tampa, Florida
21/06/2017

Certainly a hidden gem. My family still speaks of how we fell in love with the Swiss Village area. Hotel is a pleasant surprise and well priced for a 5 night stay. Larger rooms than in town , perfect for group of four. Good breakfast bar at reasonable price. Tube station is a block away . which is the center of town, with a movie theatre, the pub, food trucks and a theatre with excellent plays and a nice food and bar area. You can walk to a Marriott down the street with several restaurants ,a grocery store and gym spa facility nearby.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear tomo628
Fantastic review thank you so much i am pleased that you enjoyed your visit both to hotel, the area and London. We hope that we will see you back again
Kind regards

"Great value great location"

5

moya f, preston
11/06/2017

We stayed to attend a family wedding great location by the tube lovely area staff really helpful breakfast really tasty room sufficient and clean
There's is a lovely outside garden terrace
Will definitely stay again

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Moya f
Thank you for your lovely review, we look forward to have you back in the near future
Kind regards

"Very enjoyable London stay"

4

06/06/2017

We enjoyed our time in Swiss Cottage during May. Excellent location, and historically interesting hotel. Within a few paces of Swiss Cottage tube station, a shortish walk to Belsize Park and Hampstead Heath.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Thank you for your review i am pleased that you enjoyed your visit
Kind regards

"Hotel"

4

05/06/2017

We stayed here for 4 nights. It is a great hotel and very well situated. Erika on reception is excellent. She spent time going over maps and printing out information for me. The hotel is 2 seconds from the jubilee line which I found easy to follow. The Hampstead Theater is also 2 seconds away so we went on Saturday night. We were also near the Odeon picture theater so we saw a movie. The breakfast staff at the hotel were very attentive. One complaint was the cleaning. Not up to scratch and one day didn't replace the toiletries. Overall we enjoyed our stay. Oh and the room we had was very spacious.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear knome6
Thank you for reviewing your recent visit, i am pleased to read that you had a nice visit and enjoyed your trip to London. I will pass your comments on to my head housekeeper for her to take necessary action.
Kind regards

"Good location, rude staff!!!"

1

fairwayus, New York City, New York
31/05/2017

During our stay at this hotel we've had problems with hot water in our rooms. When we tried to report it to receptionist Ian Jackman all we've received was extremely rude response in line with "if you don't like it here, just move to another hotel". When we asked if we could speak to manager, he said he is manager and owner of this hotel. Later we found out that manager of Best Western Swiss Cottage is Christian Holfve, sent him a complaint, but never heard back which shows total lack of care for hotel's client by it's management. We were forced to move to Mariott Regents Park just down the road, where we have been treated nicely. If you enjoy being shouted at for having no hot water in your room then Best Western Swiss Cottage is hotel for you, but you want nice stay I'd suggest you take your business somewhere where it'll be appreciated.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Fairwayus
I am appalled on how you allegedly have been treated at the hotel this is not the way we are know to behave and I can only ask you to contact me directly through the hotel telephone or by email [email protected] I have today not received an email from you.
Kind regards
Christian

"Ideal location"

4

tapdancer9, Colchester, United Kingdom
30/05/2017

Myself and my sister stayed here as we were going to a concert at The Roundhouse (Chalk Farm).
The Hotel is very nice in an ideal location, in a nice tree lined quiet road.
If arriving on the underground, check directions as soon as leaving the exit, as there are different exits and the hotel really is 2-3mins walk.
Our room was a nice size and everything very clean and well kept.
Chalk Farm is a 5 min bus ride.
Next day, we got the underground to the The Embankment which took no time.
Great location for visiting London. I would highly recommend.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Tapdancer9
Thank you for taking the time to review your recent visit. I am please that you enjoyed your stay and hope that you will come back and visit us again.
Kind regards

"Terrible service from staff member Ian"

1

LuckyHousing_123, London
29/05/2017

My friend and I sometimes meet at the hotel's bar for a chat because I live nearby and I stayed at this hotel in the past few times. Bar staff was polite as usual. I have ordered soft drink and my friend had Starbucks coffee cup with her which she left on the table. Staff member Ian (on photo) was very rude and asked us to leave. He threatened and abused us verbally, taking our belongings (flowers) and taking them to reception for no apparent reason. We had to leave as this is not the kind of usual welcome we used getting from the staff of Best Western. We shall file proper complaint with Best Western Swiss Cottage general manager and Best Western main office. This kind of people must not work in hospitality industry in general and in Best Western network in particular. My friend and I stayed at this hotel in the past and always loved it's rooms and services. Unfortunately, this Ian person (he refused to tell us full name and started to hide his face behind his phone when we tried to take his photo) is letting down a wonderful establishment. We shall not return to this hotel neither for overnight stay nor for a bar until this person works there.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Lucky Housing-123
Thank you for submitting a review with your recent visit at our hotel. As a house rule we do not allow neither none residents or resident to bring their own beverages in to the hotel to consume in our public areas, so I will have to give Ian my full hearted support with asking you to leave. It is a shame that you feel that he offended you this was never his intentions.
Kind regards

"Pleasant stay, with easy access to london"

4

Andy P, Zoetermeer, The Netherlands
28/05/2017

The hotel is conveniently located a few minutes' walk from the Swiss Cottage tube station, and is therefore ideal for a visit to London.
The hotel is clean and well kept. The staff are courteous and helpful.
Beds are good, and I slept well.
Breakfast was good. A reasonable selection of warm and cold dishes.
As the hotel is not on a busy road, so it is quiet. The only “noise” was the birds singing.
Many restaurants nearby.
The only down side was the WIFI. I am an IT specialist, and had severe problems trying to get connected. It must be a nightmare for an average user. Having to confirm the connection every time you access the network is crazy.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Andy P
Thank you for reviewing your recent visit. I am pleased that you enjoyed your visit with us. We are currently in conversations with our Wifi provider to simplify our set up, hopefully if you come back and visit us again this will have been sorted out.
Kind regards

"3 day and 2 nights stay in Best Westen Hotel with my wife and son."

3

bazz1944, Chichester, United Kingdom
12/05/2017

My other son is at The Royal London Hospital, Hampstead Heath, he is very ill. We stayed at above hotel for 3 days and 2 nights. My wife and I had a double room that was very small also bathroom the size of a cupboard, and the sink waste (plughole) was broken. Had to run COLD TAP for along time to get cold water, it was always warm. The other single room that my son had, had a bigger bathroom. Breakfast was good. But will not be rushing back to this hotel.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear bazz1944
I am disappointed to read that the hotel did not come up to your expectations. I can only suggest that next time you book please try our premium room as they have more room than a standard double. I will get maintenance to check the cold water feed in your room as this is not acceptable.
Kind regards

"Not too bad!"

3

11/05/2017

It has taken a year for me to have the courage to return here after the room I had for £100 was the size of a cupboard and management were rude. This time round my room was upgraded as I'm a diamond select member. My welcome gift was the worse I've ever had.....a can of lemonade!. This week I've spent £500 in best western hotels and a can of fizzy drink flags up that loyalty! I find the best western loyalty scheme very difficult to understand. Still the staff are friendly, polite., room clean and comfortable. Its near the tube and the odeon cinema. Much better stay this time...but £100 is rather over priced!
Stuart Jarvis

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Stuart
Thank you for reviewing your recent visit at the Best Western Swiss Cottage Hotel. I am pleased that you enjoyed your stay but i would strongly suggest that for the next time you book you reserve a double room rather than a single as it is not always possible for us to upgrade your room (as i am sure you remember from last year). Your welcome gift is a choice of a free drink (soft drink, beer or a glass of wine) I am sorry that you did not feel that this was adequate and i will bring this up with my management team.
Kind regards

"Good value Stay"

3

timburr1983, Phuket, Thailand
06/05/2017

I stayed here for a one night business trip, the room was clean and a good size.
Good modern bathroom with good towels.
No lift access to the 4th floor but this isn't really an issue unless you have mobility problems.
On the down side, despite being close to Swiss Cottage Tube I was told that the only restaurants about were Chinese or a local KFC (maybe I should have dome some better research beforehand).
Breakfast in the morning was decidedly average, the continental Buffett was reasonable but the cooked options were overcooked and greasy. One tiny half tomato, one shrivelled sausage, two overcooked bacon rashers and two fried eggs (despite asking for poached).
Evening staff were very helpful but the guy on the next morning would have fitted in well at faulty towers.
Overall, not a bad stay but could easily have been much better.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Timburr1983
Thank you for reviewing your recent visit at Best Western Swiss Cottage Hotel. I am pleased to read that you liked your room and the facilities although i am disappointed to hear that you where given such a poor information about the local area as we have an abundance of different restaurant within walking distance from the hotel. I will bring up your comments with reference to breakfast with my team as this is not the standard that we are aiming for.
Kind regards

"An English delight"

5

cashu, toronto
22/04/2017

I stayed 4 nights at the B.W. Swiss Cottage and loved every minute of it.
You can not get it more "English" than that. I was on my own and booked a single room. Got room #6, which is downstairs but only "halfway" underground. There are wide windows and you can see the street and who is passing by. The room is small but has an odd shape that makes it more spacious. The location is just perfect: few minutes walk from the Jubilee line's station. For example: you are 3 stops away from "Bond Street" station (on Oxford) - takes 7 minutes to get there on the subway.
I also liked the Lobby which is 2 big halls combined. It is very pleasant to sit there, have guests coming to visit or just order a cup of tea and look at the many magazines.
The breakfast is a full English breakfast or a "Buffet" or a combination of both (which I did). The service there is very friendly and efficient.
The room was very clean- spotless. The bed is very comfortable and so is the bedding and pillows.
It is a small room and a very small bathroom but it has anything that a traveller may need (beside a safe in the room, but there is one at the reception).
I highly recommend this hotel and planning to go back there on my future visit to London

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear cashu
What a fantastic review!!! I am so pleased that you enjoyed your visit and that the team looked after you well. I will let the review speak for itself. Thank you and we look forward to your next visit.
Kind regards

"Particular hotel in victorian style"

3

Pat N, Monza
16/04/2017

I spent 4 nights in this hotel and the position is good for tube station ( 5 minutes walking). The building is very particular and moquette everywhere ( inside the room, in the inside stairs in wood). The reception assistants were kind and the personel in the breakfast area too. The bathroom was very small but with all equipments.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear Pat N
Thank you for reviewing your recent visit. I am please to read that you enjoyed your stay and I would like to welcome you back on your next visit to London.
Kind regards

"Nice place great location "

5

mgbard, Chevy Chase, Maryland
11/04/2017

Nice small hotel on quiet street two minutes from tube station. Made to order breakfast, helpful staff. Two community theaters a half block away. Good size room w alcove w desk and large bathroom. Not walking distance to attractive but close by tube.

Christian H, General Manager at Best Western Swiss Cottage Hotel, responded to this review
Dear mgbard
We are pleased that you enjoyed your visit and hope that you will come back and stay with us again.
Kind regards

"Excellent value, perfect location"

5

Mark B, Manchester
03/04/2017

The hotel is set in a lovely quiet residential street yet minutes from the bars and restaurants of Finchley Road.
On arrival we found parking tricky. There is a small area at the back of the hotel which takes 4 cars and is first come first served. The surrounding streets were packed when we arrived at 5pm on a Sunday afternoon, so we were surprised to see 3 out of the 4 private spaces available.
Check in was excellent, informative and we were offered breakfast vouchers at a cheaper rate than on-line booking. Sold! After asking for recommendations for a car park to leave the car in the next day (we were taking our daughter into the centre for a University interview), the wonderful fella on reception told us we cold leave the car just where it was.
We were in room 306, a family room. Surprisingly this had 2 bedrooms - perfect! I was expecting one cramped room with a sofa bed, Instead we had loads of room with plenty of space to roll around in.
Bear in mind this is an old Victorian building. It's quirky. The lift is more like a dumb waiter, just about fit the 3 of us. It only goes to the 3rd floor, so lucky for us in 306.
Breakfast was good. A choice of cold continental buffet and cereals plus the option to order a cooked breakfast from your table. The lone waitress must have been quite stressed as the room was busy but she didn't let it show.
Swiss Cottage tube is 2 minutes walk, and the hotel is located just outside the congestion zone. For the quality and location, this hotel is excellent value at around half the price of allegedly bigger, better hotels in the city centre.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Mark B
What a nice review this is what me and my team are striving for. Thank you. We hope that we will see you back at the hotel soon.
Kind regards

"A bad experience"

1

23/03/2017

We stayed for 3 days in that hotel and we were not satisfied at all. The floor was crackling. There was not a elevator until the forth floor and you have to go by the stairs from the third. The soundproofing was terrible. It was very expensive and the breakfast was not included. The bath was clogged and there was not internet connection at the lounge so we could not check in.

Christian H, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Leonidas
I am disappointed to read that the hotel did not come up to your expectation. The building is an old Victorian town house so unfortunately a few of the bedroom do have a squeaky floor. For next time you book the offer of a fully inclusive breakfast is always available on both direct bookings as well as internet bookings. I am not sure what happened to the internet when you visited but we normally do not have any issues with either the guest wifi or the hotel internet.
Kind regards

"quite room small bathroom"

5

Debbie C, Whickham, England, United Kingdom
19/03/2017

I was actually surprised how quite the LG room was, the soundproofing was spot on you couldn't hear the underground are the club down the street. The bed was comfy as were the pillows. The bathroom was tiny though enough room to do what you want but very small.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Debbie C
I am please that you had an undisturbed and relaxing visit at the hotel. Maybe next time you visit book one of our premier rooms and you would be spoiled for space
Kind regards

"RESTAURANT AND FACILITIES AROUND THE HOTEL"

3

cavassutor, MONTE-CARLO, Monaco
19/03/2017

As far as I remember, the hotel has no Restaurant, otherwise it's fair for me because it's not far from where I have to go and it is a quite place. Arriving at 7pm, I was expecting some dring or food but walking in the area, no pub and just a few middle class restaurants where I did not want to stay.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Cavassutor
I am sorry that you where disappointed with the hotel not having a restaurant. Only 10 minutes walk down Finchley road you would have found the majority of branded restaurants as well as a selection of independently operated small restaurant and i am sure that my team could have recommended some nice restaurant.
Kind regards

"Welcoming"

4

karen B, Cranleigh, United Kingdom
28/11/2016

I have just stayed for 3 nights at the Best Western Swiss Cottage as I was on a course there at the conference centre. It's so close to the tube station and we had a lovely welcome when we arrived, smiling faces and very helpful. I went to my room on the third floor and it was huge, (a superior double). There was a hairdryer, iron and ironing board and a fan in the room and a modern bathroom with a good shower, the bath needed replacing though. The only moan is that the floorboards creaked in the room above me and they seemed to like to walk around at 1am !! There is a small bar where you can sit and relax downstairs by reception, it is not constantly manned but if you press the bell someone comes straight away to serve you. All in all a pleasant stay away and I will definitely be booking in next year.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Karen B
Thank you for reviewing your recent stay with us. I am pleased to read that we came up to your expectations and that the room had all the facilities that you expected. We look forward to welcoming you back soon.
Kind regards

"MAGNIFICENT AS ALWAYS"

5

MilmeadLeeds, Leeds
19/11/2016

This little gem in a quiet backwater of the manic rat run of roads cannot be applauded enough! We have stayed before and it never fails! You walk through the doors and the fresh sweet aroma pleases and tells you it's all about CARING! You feel safe and appreciated! I don't know how they always manage to have the perfect staff who only want to accommodate. We had an unusually large room so rare anywhere within mid priced chains. The bedroom has smart TVs, ironing boards and plenty of drinks and a FAST kettle! It was so quiet and warm to enable us to refresh and recharge our low batteries! Please give this hotel a go and I promise you won't be disappointed!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear MilmeadLeeds
I am so pleased that we are able to exceed your expectation again and again, this is what its all about, I have just copied your comments to all my team. Thank you for your feedback this will put us on a high.
Kind regards
Christian

"Lovely hotel "

4

Kevin_Dodds, Bristol, United Kingdom
07/11/2016

Worth paying the extra for a superior room. We checked in to discover we had a suite. Very impressive hotel, great location with the tube station at the end of the road and loads of shops and restaurants within walking distance.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Kevin_Dodds
I am so pleased that you enjoyed your stay and yes it is worth the little extra to get upgraded to the Superior rooms as they are so much larger. We hope that we will see you back at the hotel soon.
Kind regards

"Would not stay again"

3

francestg, Vancouver, Canada
05/11/2016

Although the location was convenient and the breakfast was good, I would not stay here again. The beds were the hardest I've slept on outside of south east asia, and there is very little soundproofing between floors. We could hear every move of the people upstairs - if they were getting up at 6am, so were we. The water pressure in the shower was non existent, and the bath didn't work. All in all, it made for a rather uncomfortable stay. On the plus side, it was quite clean.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Francestg
I am disappointed to read that you will not stay with us again but pleased that you enjoyed the breakfast and that you felt that the housekeeping was of a high standard. Unfortunately with an old Victorian building it is not much we can do with reference to noisy neighbours.
Kind regards

"One night in London "

4

Jules5520, Herne Bay, United Kingdom
04/11/2016

We stayed here for one night and found the hotel adequate although tired, a little maze trying to locate our room which was very small, although there was an iron and hairdryer so not so basic, although the bed was a very small double, we were told there was parking, it was an NCP but was full and my partner drove around for ages trying to park, but it was all permit holders only, so a little frustrating..the lobby was 24 hour so returning late from our night out was no problem for re entering the hotel. Breakfast in the morning was £10.95 but included a cooked breakfast but if all you wanted was continental it was the same price so have the cooked one! The hotel is also very close to the station and I think that's why the car park was full as later that night it had room.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Jules 5520
I am pleased that you enjoyed your overall stay but disappointed that we did not come up to your expectation. Parking is always difficult in London and we do recommend that you pre-book through the website.

"Very bad"

1

24/10/2016

Hotel is advertised as car park possible...After I have arrived, on a check in desk I have find out, there isn't any parking for a car unless I can "go" and find some which will cost me from £10-20 per day. The staff try to tell me that I don't know London and parking problems and I'm wrong to not read properly about hotel facilities. Not helpful, rude, I have to cancel my reservation and has been left with no hotel.
When you looking for hotel in London with parking available, be careful as booking come recommending this hotel as perfect for that. Very disappointed. Never ever again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Lucja Z
I am disappointed that you feel that you have been mislead and i would appreciate if you could let me know where in my advertising we are promoting car parking so that i can take immediate action. The street parking outside will always be subject to availability and is free of charge only from 6.30pm to 8.00 am. As we are in a major town parking garages are available and we recommend this option on our own website but clearly inform our guest that this booking needs to be done separately from the hotel.
Kind regards

"Conveniently Located"

3

HoHenry, Kuala Lumpur
23/10/2016

A pleasant little hotel, very close, walking distance to the Swiss Cottage underground. The rooms are clean ensuite and of good size. The rooms are cleaned daily. It is situated on a quiet tree lined street,
very close to the underground. Breakfast is just so so.
The staffs are friendly enough.
The hotel restaurant is closed for dinner. So for dinner you have to wander out to look for food. However there are a number of restaurants nearby, so no problem there.
Getting to places of interest like Piccadilly Circus, Oxford Street etc are very convenient. There are buses and the underground that goes straight there.
Would I stay there again, probably because of the location.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear HoHenry
Thank you for reviewing your recent visit. I am pleased that you enjoyed your visit and we look forward to welcoming you back soon.
Kind regards

"2 day work stop over"

3

Darren R, Brighton, United Kingdom
20/10/2016

Room is very dated and in dire need of refurbishment. I was in room 215 which was very noisy (on the road)
Room is also very small, good variety of TV channels and the breakfast was also pretty good.
Done what it said on the tin.
Would return in a different room

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Darren
I am pleased that you enjoyed the overall aspect of your stay. Room 215 is a standard double if you would like a larger room i would recommend to reserve a Superior room where you would have plenty of space. We look forward to welcome you back soon.
Kind regards

"Not easy to sleep in."

1

13/10/2016

The hotel itself is not a bad one, tidy and clean, fairly quiet (for london), good food (nothing terribly exciting) and the staff are friendly. However the rooms really are awful to actually try and sleep in. The room was always very hot even at night (I had to sleep with window wide open and the fan on). The bed is extremely hard, I could never get comfortable (even flat on my back), pillows also very hard (foam), thick foam quilt (making the experience even hotter).
From Someone very tired to people actually seeking sleep.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Rachel
I am disappointed that you where not able to sleep when you visited my hotel. The beds are all of a high quality and fairly new but everyone have there own preferences which makes it difficult when it comes to purchase a bed for a hotel. With reference to pillows and duvets we have both feather pillows and blankets on request and it is just a shame that you did not ask us as we could have put this right there and then.
Kind regards

"Not a bad place to stay"

4

DavidandLynn, Repton,UK
29/09/2016

We stayed here for a night last weekend, we wanted to be near Belsize Park and after a LOT of searching on the internet we came across this hotel. It was the most reasonably priced, most decent looking and was reasonably close to where wanted to be. We had a room on the 4th floor and it cost 120 pounds which was pretty good when you look at what is on offer. The room was spacious, there was plenty of room for clothes and baggage and it was well equipped. The bathroom was small and clean, the only problem we had was that the water was not particularly hot when we took our baths. You could say the room looks a little dated now but it was clean and in keeping with the style of the hotel so no real complaints.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear David and Lynn
I am pleased that you enjoyed your visit at Best Western Swiss Cottage Hotel and that you found the hotel suitable for your needs. We look forward to welcoming you back in the near future.
Kind regard

"Fabulous location!"

5

donuvia, usa
27/09/2016

Approximately a week before my arrival, I contacted the hotel via e-mail to get instructions to the hotel from Luton Airport. When I received a response within a day, it re-confirmed to me that I made the right choice in selecting this hotel. I loved the location of this Best Western for it was in a great neighborhood, next to the tube, a farmers market, and park. I reserved a room with two twin beds, the room felt specious and comfortable. It wasn't a standard room, such as the ones in the States, I actually liked the decor. When using their free Wi-Fi, I never had issues. Very grateful that there was a computer and printer that I was able to use. I had breakfast on-site during my last day, great presentation and selection. Will I consider to stay at the Best Western Swiss Cottage Hotel should I visit London again?....Most definitely!
Additional Note: Ask if they offer any discounts. They honor AAA Discount and I accumulated Best Western Rewards.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Donuvia
I am pleased that you enjoyed your stay and that the hotel exceeded your expectations we hopefully will see you back with us soon
Kind regards

"Cozy and stately furnished hotel"

4

Desere S, Arlington, United States
25/09/2016

Great comfortable hotel - very clean with excellent service. Reminds me of Faulty Towers TV show!! great breakfast too!! Antiques are great - feels like you are in the country of England!! Beautiful back garden - gorgeous living room and entertainment area, Quiet street for London!!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Desere
I am pleased that you enjoyed your visit. I certainly hope that we behaved a bit more professional than "Basil and Team". We look forward to welcoming you back in the near future.
Kind regards

"Very nice hotel!"

4

filu81, Ijmuiden, The Netherlands
24/09/2016

Our room was very cozy decorated and nicely furnished. Very nice to come 'home' to after long day in the city. The hotel is close to the metro. The staff is very nice and the rooms are clean. We enjoyed our stay!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Filu81
I am pleased that you enjoyed your visit to Best Western Swiss Cottage Hotel. We look forward to welcoming you back in the near future.
Kind regards

"Not bad, but not brilliant"

3

Joeke v, Amsterdam, The Netherlands
23/09/2016

This hotel is OK. It is an old building and the interior is done very traditionally, which gives it a lovely quaint English feel. The service is brilliant. The first night my telly didn't work and someone came up right away to fix it. The shower didn't have any pressure and the water wasn't hot, but when I told the reception I was given a different room straight away. The bathrooms were very small and both times no bath tub. They did put fans in each room which was nice with the warm weather. The walls are rather thin so you can hear your neighbours very well. The location is brilliant, right next to Swiss Cottage metro station (and the Jubilee Line will start the weekend 24h services soon), and also shops, Zoo, Primrose Hill, etc really nearby. The rooms had a kettle and some tea and cookies. All in all not very bad, but I would not recommend this hotel if you expect a lot of luxury.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Joeke
Thank you for reviewing your recent visit i am please the you enjoyed the overall aspect of your stay.
Kind regards

"To enjoy the city and relax at night! Very good place to stay !"

4

HiTeresa, Lisbon District, Portugal
20/09/2016

The hotel is very nice, located in a quiet and nice street, near Swiss cottage metro station, in jubilee line. Not far away of many interesting attractions.
A few shops, a very good Libanese restaurant in the nearby and a few other restaurants make this residential area a perfect place to stay.
At the check-in, the staff was very pleasant and the process was pretty efficient.
We stayed in the 4rd floor and the room was good, well equipped, with a complete bathroom. The room was clean and sunny. But, due to the age of the building, it seems it had a few dust, which for an allergic person might be a problem.
The breakfast was good, perhaps a little expensive. It was not included in the booking, but it was a good option to have it, because there were no coffee shops in the nearby.
The only think I disliked was the checkout staff, that was not nice, although he did his job well.
If I would stay in this hotel, my next time in London.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
HiTeresa
Thank you for reviewing your recent visit at the hotel. I am please to read that you enjoyed your visit. We look forward to welcoming you back soon. I will make sure that my reception team reads your comment
Kind regards

"Excellent value for money and great location"

5

Rosemary G, Alderley Edge, United Kingdom
14/09/2016

Could really recommend the Best Western Swiss Cottage. The staff were very helpful, the rooms spacious if a little faded glory! And great location, 2 minutes from the tube ... perhaps the bathroom could have done with a little updating but for the money, it was great.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Rosemary
Thank you for reviewing your recent visit i am please that you enjoyed your stay and look forward to welcoming you back
Kind regards

"Lovely and quiet"

4

LabatuD58, Boston, United Kingdom
14/09/2016

Lovely hotel, nice and quiet and very handy for the tube station. Decor was very good throughout, loved the grand piano in the lounge but didn't get a chance to play it! . Only downside for us was no hot water for a shower at 9.00 am! Having said that, would use this hotel again as hopefully that was a one off.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Labatu
Thank you for reviewing your recent visit at the hotel, I am sorry that you experienced issues with the hot water and will monitor this going forward. We look forward to welcome you back soon.
Kind regards

"Really lovely place for a short stay"

5

12/09/2016

This place was really good value for money. The room was spotless and the decor is very charming. The ceilings are also extremely high! The 24 hour reception desk is really handy and the staff are efficient.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Maddie
Can't get a better review than that, thank you, and we hope to see you back soon
Kind regards

"A good place to stay!"

4

Margaret M, Holmfirth, United Kingdom
07/09/2016

Best Western, Swiss Cottage is an easy, friendly place to stay - even though my experience of it was limited. I got an unexpected upgrade to my room booking, which was pleasing. Staff were friendly and helpful. The fact that the electricity blew up was a minor problem!!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Margaret
Thank you for reviewing your recent visit i am please to hear that you enjoyed you visit and that my team looked after you well.
Kind regards

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Richard
Thank you for reviewing you recent visit to our hotel. I am please that you enjoyed your visit and we look forward to welcoming you back soon
Kind regards

"Great location and staff"

5

kev50, Swindon,England
04/09/2016

Arrived at the hotel earlier than the booking in time, we were able to leave our bags and wander off, arrived back at the right time and rooms were ready for both couples in our party. the rooms were very well presented and well equipped. We arrived back from our show and enjoyed a few drinks in the very pleasant lounge area. A very good nights sleep was had by all, no noise as hotel is in a pleasant residential street. A very good breakfast set us up nicely for a day out in London Zoo. Though we had checked out were again able to leave bags and pick up later. The hotel is very well located next to Swiss Cottage tube station and is very well looked after by its biggest asset very good and polite helpful staff. we are in no doubt we will use this hotel again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Kev50
Thank you for your kind words i am so pleased that we exceeded your expectations and that you enjoyed you visit with us. We look forward to welcoming you back in the near future.
Kind regards

"Fine hotel but details need attention."

3

carrick_sw, Edinburgh, United Kingdom
28/08/2016

We used this hotel for a weekend in London and the location is almost perfect - out of the centre but very close to a tube (Swiss Cottage).
The hotel has been converted from a row of houses and so there are limits to what can be achieved.
The lift is very small and slow but quite adequate. Our room (209) was small for a modern hotel and in particular lacked modern wardrobe. It was quite difficult to get into the room due to the fire-door outside.
There is no air-conditioning (or at least there was none in our room). There WAS an electric fan but it was broken.
The bathroom had a shower over the bath (nothing wrong with this) but the shower was quite weak - pump would help no end. There unforgivable thing though that there was no plug for the basin in the bathroom.
The hotel was clean and the staff helpful.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Carrick_sw
Thank you for submitting a review on the tripadvisor website. I am please that the location was perfect for your needs. I apologise that the fan did not work, I wish you could have told us and we would have replaced it there and then, I will also ask my maintenance team to have a look at the shower. We hope to see you soon again.
Kind regards

"Traditional style hotel with family room for 3"

4

Jeanette S, Seattle, Washington
27/08/2016

Rather than a single room, our room (207?) had a separate space for our teenager which afforded a little privacy although it had to be crossed to get to the bath. Quiet, clean and comfortable with nice sitting areas on the entrance floor. A lift provides access to upper floors but there are some steps necessary from the sidewalk up to the entrance. Weather hot as was the room with only heavy duvets for cover.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Jeanette
Thank you for submitting a review with reference to your recent stay. I am pleased that you enjoyed and found the layout of your room to your satisfaction. As an older property all our room types are different in both layout and size. We hope to welcome you back soon.
Kind regards

"Great location "

4

lisamay42, Warrington, United Kingdom
18/08/2016

Just home from a 3 day 2 night visit to London. There were 4 of us and we stayed in the family room 304 , on arrival the Hotel looks great , perfect location for sight seeing and my son lived right by too.
Our room was great , big with two single and a big double bed plenty of room for us.
The only things I found an issue with , which I took up with a member of staff , was used cotton buds , used cotton pads and what looked like peeled nail polish between the single beds behind the bed side table , obviously hadn't been cleaned , even after I told the member of staff it wasn't cleaned and stayed that way the whole visit. Also on the second night ( only saw it in the morning ) the double bed white quilt cover had a big stain on it , from something that had wet , horrible , told staff , showed him a photo he just said sorry.
We will definitely go back , just a shame the little details let it down.
Great old buildings and we enjoyed our stay.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Lisamay42
Thank you for reviewing your recent visit I am really disappointed that my team did not take action when you pointed out the housekeeping issues and I will bring this up with them however i am please that it did not ruin your visit and that you will come back and visit again.
Kind regards

"Good location"

2

Sandy H, London, United Kingdom
17/08/2016

The location was spot on for us as we were going to the open air theatre in Regents Park which was a five minute drive away and we were travelling to Scotland the following day. The hotel is in a wealthy residential area and we were able to park outside as it was the weekend. The hotel itself was old but it was very clean and appeared to have been recently redecorated. What let this hotel down was the size of the shower room. It was little more than a cupboard. The shower itself was by far the smallest I had ever used and any attempt to turn round win it resulted in turning the tap off. Not that you would notice the difference as it only produced a trickle of water anyway.
We paid for the cooked breakfast and was again very disappointed. Limited buffet; mushrooms swimming in water (tinned?); cheap baked beans and nobody clearing the table.
Not what we would have expected for Best Western but reasonably priced for the area.
There are plenty of eateries near the hotel, so if you do stay here, skip the breakfast.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Sandy
I am sorry to hear about your experience at breakfast, I can assure you that only the best produce are used and we are definitely using fresh mushrooms however i will bring your comments to the attentions of my team.
All our bedrooms are different and i am aware that some of the shower cubicals are smaller than others, where possible we have extended the shower room but unfortunately in some of our bedrooms this have not been an option. I hope that this will not deter you from visiting our hotel again.
Kind regards

"Very pleasant stay with good breakfast and fast service "

4

CSmale, York, United Kingdom
16/08/2016

A traditional English Hotel which I found to be very clean with good facilities in my single room. Very quiet at night and I had a very good nights sleep.
Easy to operate shower and TV and good quality large towels.
Good breakfast with a variety of hot and cold options and fast service.
I will be staying again!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear CSmale
Thank you for such kind words we look forward to welcoming you back for your next visit to London.
Kind regards

"I need a shower"

2

15/08/2016

Just stayed in this hotel with a friend. We were on the 4th floor, hotel was clean but a bit dated. I don't normally complain about anything in hotels but I felt I needed to complain about the shower as it took about 15 mins to get Luke warm and then was hardly any pressure. Not good as it made us both late meeting up with other friends. Room was ok all in all though.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Elesha-May
Thank you for your comments with reference to the shower I will get my maintenance team to investigate. I am please that you enjoyed the rest of your stay.
Kind regards

"Old but quaint in an excellent location of London"

4

Sudip C, Oldham, United Kingdom
09/08/2016

Excellent location for transport into the City of London and the major attractions. Very small Car Parking facility at the back, 'first come first serve' availability. Really lovely part of London for a walk around the area. Staff are really caring and do their very best to be helpful. Typical Old London Town House building with a 'Bed and Breakfast' flavour to our stay due to the friendliness of the staff on the whole. The old floor boards do creak a bit so better getting rooms on higher floors. We were happy with the quality of the food at breakfast although the breakfast rolls could have been a little more fresher and softer. Get to breakfast early if the Hotel is full otherwise some popular items empty quickly - although they are replenished fairly quickly. Kitchen staff are happy to provide any special requirements.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Sudip C
I am please to read that you enjoyed your visit and my team looked after you well, we hope to welcome you back soon.
Kind regards

"Good for a weekend stay"

3

Von_Smiles, Frankfurt, Germany
08/08/2016

Great location close to Swiss Cottage and Finchley Road stations on jubilee line. Fast journey into central London. Superb Waitrose supermarket near Finchley Road.
Spacious room in the attic with very comfortable beds with nice clean sheets. The room was a bit too hot for my liking, particularly with a heavy duvet.
Bathroom was spacious with bath and shower and very clean.
The only negative thing was a smell of, one can only describe as, a mixture of body odour and sweat. Goodness knows where it was coming from because the room was spotlessly clean and bed linen fresh.
Lounge area looked very welcoming with piano and comfy seating.
Didn't sample breakfast, lots of cafes around if you want to get out and about.
Would stay again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Von Smiles
Thank you for reviewing your recent visit i am pleased that you enjoyed your visit with us and I have investigated the smell, fortunately i can not smell anything in the bedroom that you where allocated so I assume that it has been addressed by my housekeeping team.
Kind regards

"Terrible rooms"

1

Tutku K, Kyrenia, Cyprus
06/08/2016

Chose this hotel because of location and did not pay much attention to photos trusting the best western label however we regretted checking in moment we have done it.We were given a room with two single beds so asked for a double bed and the guy at the reception was kind enough to offer another room.However that room was too tiny for two ppl so we decided to go for the single bedded one. The bathroom was terrible,very small,the shower head was fixed and trying not to wash my hair I kept touching the lousy old bath curtAins. Flooring and doors were probably from the date the building was built and caused noises with every step we have taken. Maybe that was all ok considering the low price however we checked out the next day and paid a little more to check in to another hotel of better quality. They should really consider a renovation.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Tutku
Thank you for reviewing your recent visit at our hotel. I have spoken to my team and we did try to accommodate all your wishes when you visited, I am disappointed that you feel we have fallen so short of you expectations but pleased that you managed to find alternative accommodation more suitable to your needs.
Kind regards

"Clean and Quiet!"

4

BLPChas, Charleston, South Carolina
01/08/2016

Stayed here for 7 nights in July 2016. I found the hotel to be incredibly clean and well taken care of, in a nice quiet neighborhood that is less than a minute's walk to the Swiss Cottage Underground Station. It took about 20 minutes via tube to get into the heart of central London. Beds were clean and comfortable, bath was impeccable, and staff was friendly. I would absolutely recommend this hotel to anyone. Very charming.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear BLPChas
I am so pleased that you enjoyed the location hotel and that my team looked after you well we hope to see you back soon again.
Kind regards

"Grim"

2

TammyWilts, Wilts
31/07/2016

Really old hotel in desperate need of reburb. The room had horrible stained carpets and grubby walls. The linens and towels clean but room dusty. The breakfast was terrible. Asked for poached eggs and was brought whipped fried egg whites. We found the staff in the dinning room very rude and the male receptionist (manager?) to be no better. He did not even get out of his chair to come to the desk which was quite a few feet away from reception. Just called out to us on both check in and check out. Would not return .

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear TammyWilts
Thank you for reviewing your recent visit to Swiss Cottage Hotel. I am dissapointed to read about your experience at breakfast and in reception I will discuss your comments with them to ensure that any future guest will not have a similar experience to yours. With reference to the carpet I am aware of the stain on the carpet and we are currently awaiting its imminent replacement.
Kind regards

"Functional"

3

Tiny-Sprout, Sydney, Perth
28/07/2016

Our reason for staying in Swiss Cottage, Best Western hotel is because I needed to stay near my healer for a week of treatment.
Bad points:
1. Our room is quite small in comparison to those surrounding us and the residents in them seem to only stay for one or two nights. We are staying for a week so didn't understand why we were put in a small room to be claustrophobic.
2. There is no ventilation in the bathroom at all so you end up suffocating in your own steam. Isn't this a regulation for a bathroom without Windows?
3. No air con but they have provided a desk fan.
4. This one is slightly petty, but on replenishing our tea & coffee there is one packet of 3 biscuits, one and a half each??? Every other hotel we have stayed in have at least left a packet each so your not fighting over them.. Hahaha!
POSITIVES
1. Staff are really friendly and helpful
2. Hotel is in a great (Quiet) location near Finchley Rd with all the shops and restaurants just 5 minutes walk away.
3. Swiss Cottage on the Jubilee line underground is a 3 min walk.
4. There is a farmers market every weds, lovely street food just 2 mins walk away.
Would we stay here again, yes for convenience but would request a bigger room and a bathroom with ventilation.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Tiny-Sprout
Thank you for reviewing your recent visit with us at the Swiss Cottage Hotel. We have different room types ranges from Single rooms to Superior doubles, the room you will have been allocated is the room type that you have booked I recommend that next time you come and visit you book one of our superior bedroomas I am sure this room will be to your liking.
We are currently working on installing extraction in the few bedrooms that does not have it already i do apologise for any inconvenience this caused you during your stay.
We look forward to welcome you back when you visit us again
Kind regards

"Ideal For Lords Cricket Ground"

4

Chris B, Ely, United Kingdom
21/07/2016

I chose this hotel because of its close proximity to Lords.
The weather was very nice when i stayed so after the match i walked to the hotel (therefor avoiding the horrendous crowds outside St Johns Wood tube station) and it only took about 20 minuets.The hotel is very close to Swiss Cottage tube which i used to go back to the ground the next morning (next stop on the line)
The other reasons i chose this hotel was because the price compared favourably with other decent hotels in the area and i very much liked the look of the place from the photos on the website.
I don't like contemporary and much prefer places with history and atmosphere and this hotel definitely ticked both those boxes. OK, so the floor boards might creek and the lift might be small and slow but i was only staying one night and was travelling very light so i used the stairs. I guess if you were arriving from other parts of the world with big cases it could be a bit of a pain.
I only came into contact with 3 members of staff. A very friendly lady who checked me in (and then out the next morning) and 2 more at breakfast who were ok.
I liked the room in the basement where you had breakfast but if you have mobility problems you might want to take breakfast in your room because the stairs are a little on the steep side
As for the breakfast, it was nice and had everything you needed. One change i would like to see is the toast made to order or a toast machine being available. On the morning i stayed the toast had been made and left on a plate with the rest of the buffet and was cold.
I had a small single room at the back of the hotel on the 3rd floor and it had all i needed. It was a warm night so slept with the window open and was not disturbed at all from the street below. As i only stayed one night, i could be wrong but i got the impression this was a quiet neighbourhood.
All in all i very much liked this hotel and would definitely stay here again especially if i was attending another cricket match at Lords
.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Chris
I am pleased that you enjoyed your visit with us and the team that you encountered looked after you well. We have already taken action with reference to the toast so next time you visit we will serve you freshly toasted bread
Kind regards

"You get what you pay for "

1

19/07/2016

Stayed here for one night with some business colleagues. The rooms were stuffy, dusty and boiling ( no a/c though a fan was supplied), three out of four of us woke up feeling ill the next day. We had a lot of luggage and stayed on the fourth for so mobility was a priority, however the lift looks like a converted laundry shoot and it barely fits one person and a suitcase. It doesn't even go up all the way to the fourth floor..! At one point we waited ten minutes for it to arrive and ended up walking. Beds in our room felt cheap and the house keepers knocked twice within ten minutes at 9:30am asking "when are you leaving?"

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Jesse
I am disappointed to hear about your experience at the Swiss Cottage Hotel on your recent visit. I will not be able to address some of your comments but i have brought your comment about housekeeping up with my head housekeeper. Just a note next time you stay please ask for a ground floor room, our 4th floor rooms are preferred due to the peace and quite they offer our guests. We also have a porter working at the hotel who is able to help you with your luggage.
Kind regards

"Excellent hotel in quiet location"

5

Jane P, Sydney, Australia
05/07/2016

I was very pleasantly surprised by this hotel, it has fully refurbished rooms very large by European standards. Bed is very comfortable. The location is excellent right by the tube station but in a quiet street. Would definitely stay again

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Jane
Thank you for your review i am so pleased that you enjoyed your visit with us and look forward to welcoming you back soon
Kind regards

"Met expectations"

3

tiesw, Seattle, United States
04/07/2016

Friends that I was visiting nearby recommended this hotel. It's a good 3* place, a few steps from the Swiss Cottage underground and bus stops.
The staff were very helpful. The reception was warm, cleaning staff were friendly, and the personnel in the breakfast room welcoming and accomodating.
Having read previous TripAdvison reviews, I requested a quiet room upstairs, and was given Room 410 on the top floor. It was more spacious than I would've expected for a big city hotel, with lots of windows. It comes with a kettle and instant coffee etc., along with very nice biscuits (cookies in American). This room faces onto Adamson Road, which is the busier of the two; I suspect rooms overlooking Eton Ave would be quieter.
The biggest drawback is noise from other rooms. The sound-proofing was not as good as I would've hoped, but probably what one should expect given the site's age and architecture -- it's a converted 19th century terrace. I was distinctly aware of both TV and conversation from at least two rooms below me. Fortunately I travel with earplugs.
There are quite a few amenities nearby. There are a couple of banks on the Finchley Rd (Lloyds and NatWest, and probably more), and a cinema around the corner. I didn't try any of them, but my friends who live down the road recommended the Green Cottage and China Garden (only steps away) for Chinese food, and the Singapore Garden on Fairfax Rd (a seven minute walk) for Malaysian.
It turns out the Freud Museum is a ten minute walk away, but unfortunately I didn't have time to visit it; next time.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Tiesw
Thank you for reviewing your recent visit at the hotel. It is a shame that you had to miss so many activities and attractions but we hope that you will come back to us next time you visiting London.
Kind regards

"Amazing"

5

70Francesca70, London, United Kingdom
01/07/2016

I have stayed in this hotel twice in the past two months - in the same room actually - and enjoyed it very much. There is a large lounge that is lovely, it has a bar, a piano, a TV, magazines and a computer. I am certain that many other hotels I've stayed in would have turned that beautiful space into rooms. The breakfast there is excellent and there is an option for full English or continental. The beds were very comfortable. Reception was very helpful when we complained about the balcony being full of water. The only downside to our room - 310 - is that the bathroom door doesn't close properly and it has no lock. But - thankfully - the second time we stayed a lock was added. In the room there is even an ironing board and iron.
To summarise both my stays were very enjoyable.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Francesca
Thank you for submitting a review with reference to your recent visit at the hotel. I am please that you enjoyed your stay and that my team looked after you well.
Kind regards

"Great Hotel & located near tube station"

5

27/06/2016

We was looking for a good hotel for price and location and we wasnt disappointed . This hotel may only have a 3 star, but is so much more. The reception staff were very friendly, the room was very clean and the bed was really comfy. The buffet and cooked breakfast was included in the price and what a great spread they put on. Excellent breakfast. We will definitely be staying here again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Karen
I am pleased that you enjoyed your stay with us and that you found the breakfast of high standard. We look forward to welcome you back soon.
Kind regards

"Good budget hotel in North London"

3

rwyvr, Coquitlam, Canada
24/06/2016

This is a good old hotel located in a quiet residential area only 2 blocks away from the Swiss Cottage underground station. It has decent amenities but definitely needs upgrades such as air conditioning and improvements to the plumbing (poor water pressure). The floors are quite creaky and the elevator is very small. They do serve a breakfast and they have a lounge but there are wonderful eateries very close by as well including a pub next to the underground station. I felt very safe walking in the neighbourhood. The zoo is about a 15 minute walk away - and 10 more minutes to Camden Market - which is a must see.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear rwyvr
Thank you for reviewing your recent visit to my hotel. I am pleased that you enjoyed the overall aspect of you visit. I will investigate the issues you seam to have had with the water and you have my full apology for this.
Kind regards

"wonderful hotel"

5

julie6662016, Kingston-upon-Hull, United Kingdom
24/06/2016

we stayed for two nights from sunday 19th to tuesday 21st, the reception staff were wonderful, the room was a good size, really clean and the bed was so comfortable, the breakfast was really good, all the staff were helpful and cheerful! fresh milk in our room whenever we wanted to make tea was great, hairdryer, iron and fan in our room! i cannot fault this hotel, we love it!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Julie
Thank you for your fantastic review I am so pleased that you enjoyed your visit with us and that the team looked after you well.
Kind regards

"Lovely stay in unique hotel"

5

18/06/2016

This beautiful Victorian London townhouse/boutique hotel is complete with a charming little bar, breakfast room and lounge. The quirky, vintage decor brings to mind a British seaside hotel, and it's delightful to find this in such an accessible London location. Attentive staff and a very comfortable stay. We will definitely return.

"Great place, great relative tube location"

4

drcser, Grand Haven, Michigan
06/06/2016

Wonderful - charming hotel. Only about one block walk from the Swiss Cottage Tube Station.
Lots of easy amenities:
Local fresh food markets
Conventional grocery stores
IMAX theater at the tube entrance
Middle/ Upper scale neighborhood
Quite neighborhood at night.
My only issue, was lack of a minibar, or other refrigeration device in the room, to keep milk cold for my boys.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear drcser
I am pleased that you enjoyed your visit. I will bring your comments about refridgeration in the bedrooms to the owners. You could always have ordered a drink by room service. We hope to welcome you back soon.
Kind regards

"Great Value"

5

Wayne C, Hong Kong, China
06/06/2016

Great value, clean, simple, and comfortable hotel. It is also close to subway station. Rooms are a little small but the bed is comfortable. Bathroom is very clean and shower has nice water pressure. Amenities are also provided.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Wayne
Thank you for your review I am pleased that you enjoyed your visit. All our rooms are individual but if you try a Superior room next time i am sure that the size of the rooms will be more agreeable.
Kind regards

"Excellent Location and Very Good Value for Money"

4

Saptarshi G, London, United Kingdom
05/06/2016

I stayed for three nights in the hotel. It is extremely well located hotel, just next to the tube station. Come out of Eton road tube station entrance/exit, in front of Hampstead Theatre. The hotel is right in front where the road forks into two, right at the tip of Adamson Road. I stayed in Room 209 which is a ground floor room, i.e., same floor as the lobby. It is advertised for about 85 pounds per night. The room is spacious and well equipped. However there is no refrigerator in the room and it is right next to the car park at the back of the hotel. It tends to get a bit noisy in the room and it is difficult to remove the curtains because of the constant flow of people and cars right next to the room. The staff are all very helpful. Overall it is good value for money given the location.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Saptarshi
I am please that you enjoyed your visit with us, the location of the hotel is second to none. We hope to welcome you back soon.
Kind regards

"Nicke Hotel in quiet area"

4

02/06/2016

Visited London for a family weekend. Got a room with one large bed and two singles for my kids. Felt very British and we got the right feeling for our holiday. The hotel was nice with a pretty good breakfast and fair prices. All of the family enjoyed the stay. Easy to access the metro to get down town. It was really quiet during night time and we slept with the the windows open. It is good to know that it is a old house and that was noticeable when someone in the room on the next floor was walking around. For us going up early in the morning it was not an issue but if you want to sleep it could become another story. I can really recommend the hotel for its atmosphere and easy access to London sightseeing.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear JonasA
I am please to read that you enjoyed your visit with us and that you liked the character of the hotel. We look forward to welcoming you back soon
Kind regards

"Delightful stay!"

5

29/05/2016

Enchanting! We love it! Great location in a pretty neighborhood, about a 5 minute (or less )walk to the tube. We stayed in a family room-one full bed and two twins-sitting area with big picture window. Coffee, tea, and biscuits (cookies) in room, and also served 24hours in the bar-lovely! Large bathroom with large bathtub/shower combo-big fluffy bathtowels. Very friendly and accommodating service.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Robin
I am so pleased that you enjoyed all aspects of your visit to my hotel. We hope that you come back and visit us again.
Kind regards

"Worst stay at hotel. Keep away!"

1

marklain, Rishon LeZion
28/05/2016

Normally I'm an forgiving and understanding person, but this time I was really pissed.
Lets start with the good things as they are not too many. The location is very good, with a tube station 5 min walk and lots of places to eat around. The staff was great, they were friendly and helpful with any question I'd pop with at midnight. Free Wi-Fi, complimentary coffee and tea. But here the good things end. When I come to an hotel in a big city like London, I don't really need the facilities and the decor. What I do need is a clean and quite place to sleep and take a shower at. And those basics, that you would expect even from an inferior hotel, were absent. We got a room in the basement floor, with windows below the pedestrian walk, the smell in the room when we came in, was a smell of a place that was not ventilated and was old, like visiting your old and sick granny. Quickly I found out why, the windows were sealed and I couldn't even make a small opening for the fresh air to come in, there is no A/C in the room, just a table fan as if I was in some Bangkok hostel and not in London of 2016. So if you want fresh air, then you just have to go outside. The room was spacious, but the decor was grim and looked like the furniture was picked at a local dump, they looked old and they were not comfortable to use. On the first night I found out, that there are beds from hell, and ours was one of them. The bed was noisy, each turn you make would wake a dead, it was too soft and when sleeping on the edge you start to fall, the mattress just worn or as cheap as it gets. In 5 nights we stayed in the hotel, I didn't get one night of dissent sleep, and we walked the city from morning till midnight. There is no safe deposit box in the room and if you want to use one, you should go to the counter upstairs and they will keep it safe. Really?! This is a three star hotel in which I can't safely close my wallet or passport and an iPad, again we are in the 2016 here! But wait, there is more. When in the room, I could here all of the hotels guests walking up and down the stairs as if they were walking on my head! No sound isolation and no quiet time. The tappets on the wall were bubbly and started to come off, the desk lamps were not working, the shower is claustrophobic and on the last day it stopped draining water, and when I opened the sink, the water in the shower started to come out. Also in three last days I started to notice that the rugs in the room were not cleaned well, and little crumbs stayed for days to come. The beautiful building and the very nice lobby can't make for such rooms. I was in other Victorian style hotels, that were modern and thoughtful of the guests inside, but authentic and historic on the outside, this hotel is just neglected or doesn't give a thought of it's guests. Never again will I book here and wont recommend to do so for anyone.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Marklain
I am sorry to read from your review that we have fallen far below your expectations our target at the hotel is to provide our guest with a pleasant visit both in the way of service and quality of the product.
I am disappointed that you stayed for 5 days in a room that you did not like as all you would have needed to do was to bring your issues to the attention of my team and they would have done what they could to rectify the situation. I have investigated your room and I do not understand the comment with reference to the bed and not being able to open the windows so I am not able to comment further on this. The safety deposit boxes that we provide on reception are the two key system whereby you are given a key and we have a key and both keys are needed to access the contents, I feel that this is a perfectly safe system to store your valuables.
Again I am sorry that you did not enjoy your stay with us and I wish that you would have brought your issues to our attention so that we would have been given a chance to put it right.
Kind regards

"Disappointed"

2

motherHEncinitas, Encinitas, CA
27/05/2016

We chose this property for it's location and for our overwhelmingly consistent satisfaction with Best Western's everywhere. This property didn't measure up. Our welcome was less than warm. We arrived before check in time as we expected, so we checked our bags in at the desk and sat down in the lounge for a minute to make our site seeing plans. We heard the person at the desk engaging with other guests, talking about what shows they would be seeing, etc. but I couldn't get any attention as I was looking around the desk area for maps and other brochures. The place over all is cute and our room, on the first floor was as well. It had a wall of very tall windows which added real character. The bathroom was large and equipped with everything we needed, and there was a spacious closet area. However, the room was very hot and stuffy and being on street level, we didn't feel comfortable sleeping with the window open. Thankfully I found a fan in the closed which helped. There were numerous ants on the carpet which was old and lumpy and didn't feel clean. The shower didn't work so we were forced to just use the bathtub. The beds were comfortable with decent bedding. In the lounge there is a cute little bar, but the set up with the bartender was a little awkward. Breakfast was served downstairs if you pay extra for it. We didn't. It was the only hotel on our entire trip that didn't at least have coffee and rolls included in the cost of the room. There was coffee in the room, but it would have been nice if they served coffee and maybe juice and rolls in the lounge area and facilitated the paid full breakfast downstairs in their main breakfast room.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest
Thank you for reviewing your recent visit to my hotel. I am sorry that we did not reach your expectations on this visit, I am also disappointed to read your comment with reference to my team as we pride ourself of being a service minded and attentive team at the hotel.
With reference to breakfast when you book your room you are able to choose if you would like breakfast inclusive or not so I highly recommend that next time you book a room please choose the breakfast inclusive rate to avoid disappointment.
Kind regards

"Great location "

4

Mirdiff60, Waterford, Ireland
27/05/2016

Stayed here with friends, great location , just about three mins walk to underground. Staff very nice, rooms average and breakfast good. Quiet location. Nice sitting area if you want to have a glass of wine after been out for a meal. . Ideal for a trip to London to sight see or shopping.
Would def return to this hotel.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Mirdiff 60
I am please that you enjoyed your visit and that you had time to relax in our lounge. We hope to welcome you back soon.
Kind regards

"Faded Grandeur at Swiss Cottage"

4

rachelk215, Westcliff-on-Sea, United Kingdom
27/05/2016

This hotel is in a great position - quiet, and a couple of minutes from a tube that whisks you into the West End. It has a quirky, old world charm; the faded grandeur of a country house along with its many staircases and squeaky floorboards! Not everyone's cup of tea, but I love it.

"Good location needs a little work"

3

hughesg1978, Warsash, United Kingdom
25/05/2016

Good location by the tube and shops of required and the room was fine but squashed together a bit. Booked a double room which was ok size but noisy as faced Onto the street with single glazed Windows. Shower was very low power and could not actually sit on toilet properly as it was jammed against the wall!

"a homey welcoming hotel"

4

larounis, Athens, Greece
23/05/2016

the hotel is charming and the area is a quiet. the hotel is very close to the tube station, so getting to the center is really easy. I always stay there when I go to London. It is really easy walking to Primrose Hill, Hamstead Heath,and Belsize Park area. There is a little street market right at the corner. The rooms are very nice and comfortable specially in the upper floors. some of the rooms in the ground floor are actually almost in the basement with windows nevertheless but quite dark. the staff is wonderful. my son had forgotten his phone and they sent it to us in Greece!. I love this hotel and feel a bit like living as a real Londoner each time I stay there. .

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Larounis
Thank you for all the nice feedback you are giving us it is a pleasure to have you with us. We look forward to welcoming you back soon.
Kind regards

"Very nice and reliable"

5

Corrie G, London, United Kingdom
21/05/2016

I stayed here for a weekend and got a very nice room. The room service was efficient and tasty. The beds were very comfy and above them were plugs for electric devices, which was good. We had a nice view with a small balcony. There is a lovely lounge wi a piano, armchairs, computers and magazines. There was a nice old fashioned feel, and I had a very enjoyable stay.
The only down side of our room(310) was that the bathroom door didn't close properly and could only be left ajar, as it would only slip back open when trying to close it.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Corrie G
Thank you for reviewing your recent visit. I am pleased that you enjoyed your stay and i have asked maintenance to have a look at the bathroom door. We hope to see you back soon.
Kind regards

"great place charming staff"

4

eranIsrael, israel
20/05/2016

great location- few minutes from the tube.
room and bed- very comfortable
breakfast -very good. nice veriety continental and more
nice and quiet
staff at the reception were very helpful
highly recomended

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear eranIsrael
I am please that you enjoyed your visit and that breakfast exceeded your expectations. We look forward to welcoming you back in the near future.
Kind regards

"Lovely, Friendly Hotel, Quiet and Homey!"

5

Linda N, Colorado Springs, Colorado
17/05/2016

The Best Western Swiss Cottage is the best of both worlds. The hotel is off the beaten path, close to areas like Regents Park and the London Zoo, but out of the hustle and bustle of central London. This makes it quiet and homey. But at the same time, the Swiss Cottage tube station is literally a two minute walk from the hotel, so you can get into central London pretty quickly. I loved the quiet atmosphere with the easy access to the city. There were a number of markets across Finchley Road that were easy to access and provided me with everything I needed.
The breakfast was good, continental on buffet and cooked eggs/sausage/bacon/ham if you wanted to order it. Juices, tea, croissants and Danish, yogurt, meats and cheeses and hard boiled eggs were the buffet. Great start to the day!
The front desk was helpful when I checked in at 10pm and helpful on my departure. They answered questions and gave me some good directions when I was looking to get somewhere specific.
I would really recommend the Best Western Swiss Cottage. It's perfect for those who don't want tons of activity and noise, but want easy access to all attractions.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Linda
I am pleased that you enjoyed your visit and that the location of the hotel suited your needs. We look forward to welcoming you back in the near future.
Kind regards

"Good location"

4

17/05/2016

Well priced and close to the tube station. Rooms reasonable size for London. Limited parking on site. Breakfast wasn't very special. Rooms was clean and reasonably furnished. Noisy in the day and a little quieter at night. Staff I found to be helpful.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Peter B
Thank you for leaving a review of your recent visit to my hotel. We only have 4 parking spaces our self but parking is available nearby I. We normally receive very positive feedback with reference to breakfast but i will make sure that my team read your comments. I hope that you will come back and visit us again.
Kind regards

"Quirky but clean and comfortable "

4

Clare C, Larne, United Kingdom
13/05/2016

I stayed for one night as part of a work trip. The hotel is very easily accessible from the tube station, and check in was straightforward. There is no restaurant for an evening meal, but after a long day I didn't want to go out and got an Indian takeaway delivered to my room - delicious.
I was a bit late for breakfast so didn't have anything cooked. Continental breakfast was adequate and filled a hole. The hotel is a bit of a rabbit warren with the stairs to the dining room through a door under the main staircase. It's olde worlde decorated but the room was clean and bright, with good (and free) wifi. Floors are creaky, so you can hear people moving about above you - it woke me at one point. Staff were pleasant and helpful. Price reasonable for the area. All in all, would stay again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Clare C
Thank you for leaving a review of your recent visit on the tripadvisor website. I am please that you enjoyed your visit and that you found the hotel to be to your liking. We look forward to welcome you back in the near future
Kind regards

"Group visit"

5

13/05/2016

This hotel is perfect for a group booking. The management and staff were all very kind and helpful both before and during the visit.
The decoration of the hotel was in excellent order and the rooms spacious with interesting furniture and good pictures,

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Margaret H
I am so pleased to read that you enjoyed your stay with us and that everything came up to your expectations. We hope to welcome you back soon.
Kind regards

"Break in London"

5

06/05/2016

Very convenient located, few meters from the underground in Swiss Cottage, close to Regent Park. Beautiful building in a beautiful surroundings, no traffic noise. Room very comfortable, nicely furnished. Quite grand lounge. Definitely will come back. The only small minus - the breakfast should be better.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Bozenad2016
Thank you for posting a review with reference to your recent stay. I am please that you enjoyed the overall aspect of your visit but disappointed that we failed to impress you with the breakfast. We normally get high praise for our breakfast but I will bring your comment to the attention of my breakfast team.
We look forward to welcome you back soon.
Kind regards

"Good priced Lodon hotel perfectly located"

4

Mark S, Chester
02/05/2016

This is a mid priced hotel with a perfect location a few minutes away from central London by the adjacent tube station and next to the Royal Central School of Speech and Drama. Everywhere was clean, well lit and well decorated. I only took the room without breakfast but it was perfectly fitted out with everything a travelled would need. I have no complaints with this hotel and will definitely use it again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Mark S
Thank you for reviewing your recent visit. I am pleased that the hotel and the team exceeded your expectations and we look forward to welcome you back in the near future
Kind regards

"9-Day Stay, Very Nice"

5

Jugandme, White Lake, Michigan
25/04/2016

This is an older hotel, but was very nice, clean, and comfortable. The room was quite small, as expected. There is a Victorian theme throughout the hotel. We had to go through a few small twisty hallways to get to our room, but it was quaint and interesting. The staff were always helpful. Our room faced the street ( a very lovely street), but we were never bothered by noise. Half a block away was pedestrianized, so traffic was slow and quiet. The location was very close to the Underground Station and many shops and restaurants along Finchley Road. We would certainly go back again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Jugandme
I am so please to hear that you enjoyed your stay with us and that the location exceeded your expectation.
Kind regards

"London Weekend Break"

4

Neil B, Tewkesbury, United Kingdom
25/04/2016

Clean hotel convenient to underground station for commute into 'Theatreland' Represents good value for money. Our major concern was parking in the vicinity but after 1:30 on Saturday and throughout Sunday street parking is free providing you can locate a space.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Neil B
I am please to hear that you enjoyed your visit with us. Parking in London can sometimes be a problem but a parking garage is located appox 4 min walk from the hotel.
Kind regards

"Very nice situated and friendly hotel"

4

jacobusg134, Amsterdam, The Netherlands
25/04/2016

Very nice classical hotel with very friendly staff. Well situated in quiet but nice area. Also very close (2 min. walk) from the Swiss Cottage Underground station and only short time to the main shopping area's. On walk distance nice streets with al kind of small restaurants and shops.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Thank you for submitting a review with reference to your recent visit at my hotel. I am pleased to hear that my team looked after you will and that the location of the hotel was exceeding your expectations
Kind regards

"Short stay for Wedding"

5

walter b, solihull
19/04/2016

A beautiful Hotel, 5 star rating from us, Loved the Hotel, would definitely stay again. Thank You to Ian on the check in desk, very pleasant and helpful in every way. we had an amazing time in London.It was lovely to come back to such a beautiful hotel.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Walter b
Thank you for such a nice feedback i will make sure Ian reads you comments. It is such a boast to the morale of the team to get positive comments. We hope to see you back at Best Western Swiss Cottage soon
Kind regards

"Great Location"

4

13/04/2016

Great Location for what we were there for and close to underground.
Only issue was the radiator didn't work in my room! Not great! Apart from that - staff were friendly, rooms were good. Overall I'd stay again. AA+ from us ??????

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Pamela L
Thank you for reviewing your recent stay. I am sorry to hear that you experienced problem with the radiator. I will make sure that my maintenance team looks in to your issue so that future guest will not have a similar experience to yours.
Kind regards

"New Year's Eve"

4

BexW1984, West Yorkshire, United Kingdom
11/04/2016

Stayed here on New Year's Eve for one night. Great location, very close to the tube. Rooms were basic but we were only staying for the one night (we were out for most of it) and just needed somewhere basic to crash. Very clean and the staff were pleasant, I would stay here again.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear BexW1984
I am pleased that you enjoyed your visit
Kind regards

"Fantastic Location"

3

TheGrayOne, Wigan
09/04/2016

Location: The location of the hotel is excellent! Ideally situated right next to Swiss Cottage tube station and within easy walking distance of Regent's Park. During our three-night stay in London we rarely used the tube into central London as it was a lovely walk through the park. Additionally, the hotel was only a short walk to the Belsize Park area, where there were lovely bars and restaurants.
Accommodation: Our hotel room was pleasant though, for the price, a little underwhelming. There were a number of stains on the bedroom wall that, with a little wipe, were easily removed so it was disappointing that these had not been cleaned before our arrival. The bed was comfortable and the room was well-furnished and warm. However, despite leaving the water running for several minutes, the water never became hot in the bathroom...in fact, on two mornings the water was little more than luke-warm.
Breakfast: Breakfast at the hotel was included in the overall price of our stay which was beneficial as breakfast was priced at £10.95 per person. On morning one we were cooked full English breakfasts, whilst on the other two mornings it was a "hot buffet" style. Breakfasts were substantial though we much preferred the help-yourself buffet style. The bacon every morning was tremendously fatty and, therefore, I wouldn't recommend the bacon! There were a range of breads, cold meats and cheeses and preserves should you prefer a cold breakfast. The dining area was nice and the waitresses were efficient and friendly.
Overall opinion: A nice hotel though a little overpriced, in my opinion.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Thegrayone
I am please to hear that you enjoyed the overall aspect of your visit to my hotel and to London. I will bring up your comments with both my head housekeeper as well as my maintenance manager to ensure that corrective action is taken to improve. I have also taken not of your comments about the breakfast and will keep a close eye on this going forward.

"overnight stay"

4

new67, Skipton, United Kingdom
09/04/2016

Stayed at this hotel for my daughters trip to central school of speech and drama. Great location, opposite the school, plenty of local amenities. The staff were very friendly the room was very spacious and clean with everything you would expect and need.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear New67
I am pleased that you enjoyed your visit with us we hope to see you back soon.

"Just amazing "

5

lucinaskidmore, wales
09/04/2016

This hotel is the best because:
It's so close to London zoo we walked it but if you don't fancy that you can catch tole tube to Swiss Cottage.
Beds are the most comfortable
S
Staff are all very helpful and happy
Great views
Nice and warm
Nice and clean rooms
307 is a family room and our 5 yr old daughter loved that she had our own room.
Bathroom and good size and had everything needed.
What an amazing breakfast --- so much choice and will cater for all dietary requirements

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Lucinaskidmore
Thank you for submitting a review of your recent trip to London. I am please that the hotel exceeded your expectation and that you enjoyed all aspects of your stay

"Nice"

4

PhilsCat, Perth Scotland
27/03/2016

Clean and comfortable, nice choice of breakfasts, Attentive and friendly staff. Good location. Note: quite a large gap under the door allowing light from the brightly lit corridor to disturb us at night (211)...solution: use spare blanket in room as a 'baffle' to shied the door base.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear PhilsCat
Thank you for leaving your review on the Tripadvisor website. I will get my maintenance team straight on the gap and see what we can do. However i am pleased that you enjoyed your overall stay.
Kind regards

"Good value for money"

3

Debra79, Bournemouth, United Kingdom
23/03/2016

Hotel is in a good location. Only a minutes walk from Swiss Cottage tube station but on a quiet road. Hotel is a little dated but has all you need. Room was a good size and bed comfortable. Staff were quite friendly and helpful with directions to next destination. Good find in central London.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Debra79
I am pleased that you enjoyed your stay and location of the hotel. We hope to welcome you back soon.
Kind regards

"Good value"

4

scbrry, swansea
21/03/2016

Stayed for one night on a recent trip to London theater and shopping, the hotel is a very short walk from the tube and 10 mins into the city by tube , we checked in early just to drop our bag off we were told the room was ready and we were welcome to use it although only 10 am in the morning , the room was warm, clean, comfortable, breakfast was good with fresh cooked eggs to your liking to go with the full English buffet style.although access to the restaurant was a little difficult under the stairs but not a problem

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear scbrry
I am pleased that you enjoyed your visit with us and that my team managed to arrange for an early check in. We hope to welcome you back to our hotel soon.
Kind regards

"Excellent hotel"

5

charlescD8654ST, Nantwich, United Kingdom
20/03/2016

This an excellent hotel, the staff were very friendly, the breakfast was great value, there is nothing negative to say about the hotel, I will definitely be returning. I have read a few reviews complaining about light bulbs being to big, and furniture not matching, this for me shows what a great hotel it is, if that is what people have to complain about........Enjoy........I did ??

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Charles
I am pleased that the hotel came up to your expectations and that you enjoyed your visit with us. We hope to see you back soon.
Kind regards

"2 day stay"

1

19/03/2016

There was no hot water this morning, no lift all stay, tiny box room, undrinkable breakfast coffee, all for £120. Not worth it!! The porter disappeared as soon as he saw me arrive with a rucksack and a folded Brompton and heard I was on the top floor!!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear James W
I am disappointed that we did not come up to your expectation. We have had issues with the lift and the spare part arrived today and getting fitted as we speak. I am surprised at your comment with reference to the porter as we pride ourself to help all guest with the luggage if they so require.
Kind regards

"In the right place at the right price"

5

keke975, Northants
18/03/2016

Myself and a friend wanted to spend 5 days of sightseeing in London last week (7th-11th March 2016), and this hotel was perfect for the job. Its location so close to the local underground station and just a few stops from the city centre was ideal. We had a twin room on the Bed & Breakfast option, the room was well appointed, colour TV, tea/coffee facilities etc and ample storage space. The en-suite consisted of shower cubicle, sink & WC which all worked fine and was kept very clean, however, a small word of advice - if you don't rise before 7 to 7:30am, you will find that the hot water has been virtually exhausted by the other guests, it is fine at other times though.
The staff at reception and in the breakfast room could not have been better, very attentive and helpful. The breakfast was more than ample, with fruit, cereal, full English and other options and we could not complain at all.
Overall i would not hesitate to recommend this hotel and if we to return to the city I will certainly try here first - 5 STARS

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear keke975
I am so pleased that you enjoyed your visit with us and also the overall trip to London. We look forward to welcoming you back in the near future.
Kind Regards

"Perfectly Acceptable"

4

ShelGlan, Oxford, United Kingdom
16/03/2016

Nothing wrong with the hotel. Needed a bed for the night. Room was clean, tidy, towels provided and a kettle with tea/coffee was also provided. I would stay again. It isn't the Ritz but who cares. Comfortable sleep. However shower wasn't very hot.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear ShelGlan
I am please to hear that you enjoyed your visit and we look forward to welcome you back soon.
Kind regards

"Needs Upgrade"

4

Mary R, Edinburgh, United Kingdom
15/03/2016

This is the third time I have stayed at this hotel over the past couple of years as I have business and friends in this area. Always in the same room. Nothing at all had changed in terms of decoration etc. and it is faded now. I stayed for 4 nights with a companion. Overall the experience is good and the hotel is well-situated for transport links to the centre of town and elsewhere. It is also right beside Hampstead Theatre Club so good for performances there and also Central School of Speech and Drama. Linen is clean and room comfortable. However, compared to my previous experience I believe that housekeeping needs to be a bit more precise. Dust showing in corners of bathroom. Things not replaced i.e. water bottles or glasses. Plumbing was a problem, as it had been before on my stays in this same room and we called on help with that. To be fair they got someone to us straight away who dealt with it, but I do think that it needs an upgrade to a more efficient system.
This time breakfast was not included in the deal and we paid £10.95 each for it, which added a good amount to the overall bill.
I would recommend this hotel if you want to be in this part of town, but I do think they need to upgrade aspects of it.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Mary R
Thank you for posting a review with reference to your recent visit. I am please that you have enjoyed the overall aspect of your stay and I will certainly bring your comments with reference to the standards of housekeeping to the attention of my Head Housekeeper as i do not find this acceptable. I currently have a team of three decorator / maintenance operatives who is working their way through the hotel and although it will not happen over night i hope that for your next visit we will have done your regular room.
Kind regards

"Comfortable and traditional hotel in good location"

4

Martin W, Tonbridge, United Kingdom
08/03/2016

The atmosphere of this hotel is like returning to an old family home, warm and lived in.
No harsh, sparse minimalist decor here, just good solid traditional homeliness.
Warm room, adjustable radiator did not go off at night like some hotels, so warm all night on a cold night. Comfortable bed, tea/coffee, biscuits and kettle provided. Well stocked large washroom. Good sized room with plenty of power points. Good buffet breakfast with freshly made toast provided.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Martin W
Thank you for a fantastic review it is so nice for the team to feel appreciated.
Kind regards

"good service comfy bad but room itself poor"

2

Kristina D, Vilnius
29/02/2016

great location great service room decor poor, old not matching furniture lightning awful, too big sticking out day electricity saver light bulbs everywhere - too cold and too bright! black mould on the bathroom ceilings!!!!! horrible carpet!!!! socket for kettle unsafe nearly hanging of the wall, made the electric spark too, have to use socket for the hair dryer on the carpet instead!!!!!!!!

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Kristina
Thank you for submitting a review with reference to your recent stay. I am sorry that the hotel did not come up to your expectation I am currently investigating which room you where staying in to ensure that both the electric work and also the discolouring of the ceiling gets taken care of. Thank you again for you feedback it is through comments such as yours that we are able to improve both the service and quality that we provide.
Kind regards

"Good basic hotel"

4

Ernest C, chesterfield, United Kingdom
28/02/2016

The hotel was clean and the staff were friendly. Room was a bit small and most of the electric sockets did nor work. I did not have breakfast. No proper restaurant in the evening so I had to go out for dinner

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Ernest C
Thank you for reviewing your resent stay with us. I am please to hear that my team looked after you well and I will ask my maintenance team to look at the sockets in your bedroom. We only serve breakfast at the hotel but it is an abundance of restaurants within walking distance from the hotel.
Kind regards

"Clean, tiny shower"

3

EOwen2013, Kirkcudbright, United Kingdom
26/02/2016

Booked this hotel as my son had an audition at Central School of Speech and Drama which is a stone's throw away. Swiss Cottage tube station is also very close. The main areas of the hotel were very plush. The twin room we had was in the basement, it was quite large and clean with tv, tea/coffee making facilities etc.. The pillows were too firm for a decent sleep. The only real letdown was the bathroom which smelled a bit damp and the shower was tiny, in that my shoulders nearly touched both walls! We didn't eat breakfast, we ate at a greasy spoon on the main road which was very nice. The hotel minded our bags after we checked out which was very kind.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear EOwen2013
Thank you for reviewing your recent visit with us. I am please that the location was suitable to you. I wish that you had told us about the pillows as we would have been able to sort this out for you at the time. I take on board your comment about the bathroom and I will speak to my maintenance team to see what we can do.
Kind regards

"Handy and as expected"

4

jackiel195, Milton Keynes, United Kingdom
22/02/2016

The hotel was quiet- so a good night sleep was had.
bed was comfortable and breakfast suitable
If I had one minor complaint it would be the lift- it did not go up to the top floor and we had to wait a bit for it to arraive

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Jackie 195
Thank you for reviewing your recent visit to my hotel. I am pleased that you had a good nights sleep, it is a very quite neighbourhood for being so central. I hope that you will come back and visit again soon
Kind regards

This hotel is located only 2 minutes walk to the Hampstead Theatre, and the Swiss Cottage tube,shops and restaurants. On a quiet but elegant road comprising mainly Victorian townhouses. The hotel itself is a solid 3 stars, and represents good value considering proximity to central London. Our room was a decent size, with a comfy double bed and a further single bed plus en-suite bathroom. Overall the decor was a bit tired, but the room was well heated, plenty of hot water, and clean facilities. The buffet breakfast had plenty of choice, and cooked breakfast also on offer.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Housemartin2015
Thank you for submitting a review with reference to your recent visit. I am please that you enjoyed you visit to London and Swiss Cottage Hotel. We hope that you will come back and visit us again soon.
Kind regards

"Brilliant value for money and great location"

5

Kevin_Dodds, Bristol, United Kingdom
17/02/2016

I found the Best Western Swiss Cottage Hotel as we were attending a film fair in nearby Camden. We found the hotel excellent and although we'd paid the extra for a superior room we didn't expect to have a suite! The staff were attentive and the buffet breakfast good value at £10.95 each. I'd highly recommend this hotel and it's in an excellent location with plenty of shops and places to eat on nearby Finchley Road and the tube station at the end of the road the hotel is on.

Christian H, General Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Kevin_Dodds
Thank you for reviewing your recent visit to our hotel. I am please that you enjoyed you visit and found it to be good value for money. We look forward to welcoming you back soon.
Kind regards

"Quite quaint, location near tube station"

3

Lenore A, Brisbane, Australia
13/02/2016

Rooms are sufficient in size. Nicely decorated in a traditional English manner. The hotel lounge area does this style even better. The water pressure in the shower was quite low. Located near Swiss Cottage tube station so easy to get to. We booked at a special rate so it was good value in that sense.

Christian H, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Lenore A
Thank you for submitting your review with reference to your recent stay. I am please to read that you enjoyed your stay I am however disappointed to read your comment about the hot water I will ask my maintenance team to investigate the issue to ensure that future guests does not have similar experience to yours
Kind regards

"one night stay"

3

john1710, Blackpool, United Kingdom
09/02/2016

the room was very good but the bathroom attached let it down as the shower was very dated and the tiles were grubby. the TV wouldn't tune and had channels missing . the negatives were overridden by the hotel being good overall. i would stay again , i know what to expect

Christian H, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear John1710
I am pleased to know that you enjoyed the overall aspect of your stay. We are currently going through all the bedroom / bathrooms within the hotel and making sure that they are all of a high standard. I do apologise if we did not come up to our normally high standard but I am pleased that this will not deter you for staying with me again. Please do not hesitate to contact me directly to make your next reservation.
Kind regards

"London visit"

5

08/02/2016

Very good location, just few yards from the underground, not noisy, beautiful building, nice decor, comfortable room. The reception person very helpful. The central heating and phone do not worked, they managed to sort out phone problem, but not central heating, so they supplied a heater. We had also very good price. Definitely will be back.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you very much for your review of our hotel.
I was very pleased to read that you enjoyed the decor for the hotel and found staff helpful, I do apologise if there was a problem with central heating and we will be looking into this.
I am happy to know that you would return to the hotel and we look forward to welcoming you back.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Large comfortable room in quiet and centrally located London area"

4

GMattJ, Oxford, United Kingdom
27/01/2016

The room was big, quite old fashioned but with all amenities for a night. The location was great and well covered by the tube. The area was quiet and even though there was maintenance with the Underground, the bus was still close by.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was pleased to read that you enjoyed the location of the hotel, I do hope that we will have another opportunity to welcome you back for a future stay.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Good price for London hotel"

3

Adrian C, Peterborough, United Kingdom
25/01/2016

Booked late for 1 night but good price.
Good location only a couple of minutes away from Swiss Cottage tube station which is only a few stops away from central London.
Old fashioned and a little creeky but Would visit again if looking for reasonable price and a good base to see the sites!

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was pleased to read that you enjoyed the location of the hotel and that you would return. I do hope we will have the opportunity to welcome you back when you are next in London.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"A really nice hotel, unique atmosphere"

4

Yonit S, Herzlia, Israel
21/01/2016

It's the second time I'm staying in this hotel and still like it very much. Location is great!!!!! Quiet and lovely residential enviroment but only 2 minutes walk from the tube. Central London is only 10 minutes away.
The hotel is made up in a lovely victorian style inside and out. Every room is different. It's true not all power sockets are working, bathroom smallish, the old wooden window won't open and I had to call reception for help every time I wanted it opened (they arrived promptly), but staff is freindly and the room lovely and clean.
To sum it up- very nice for those who like to feel a bit of old England while traveling. Will definitely stay there again!!!!!

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was very pleased to read that you enjoyed the location of the hotel, that you found staff friendly and that you enjoyed your room.
We would be very happy to welcome you again and hope to see you soon.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Worst Hotel I've Ever Stayed in"

1

Peter B, Kings Lynn, United Kingdom
14/01/2016

Worn out mattress, poor sound insulation, powers pockets in room didn't work, one particular member of staff less than pleasant when I complained. Asked me what I expected him to do about it. I may have stayed in worse hotels but I can't think of one. I knew exactly when the people in adjoining rooms were is using the shower. So loud it woke me up. Mattress springs pinging all night every time I moved.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was very disappointed to read your comments and apologise if we have fallen short in any way during your stay. Please rest assured that all comments made by our guests, positive or not, are used constructively to consistently improve the quality of service that we offer.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Stayed twice, liked it!"

4

PaulGarvey, Devon
13/01/2016

It's a 'unique' little hotel. Unlike your average. Some things (desk staff and their computer system) weren't great, but I got to like the breakfast staff and food and everything else about the hotel was good! Odd. I've stayed there twice, for 6 days in all and it's not really my kind of hotel, but they did little wrong and I grew to like it, so 4 stars! I'll stay there again.

"Well Located, Nice Staff"

5

Ales S, Prague, Czech Republic
12/01/2016

The hotel is conveniently located just a few steps from tube station Swiss Cottage, Jubilee line. The staff was welcoming, nice and helpful especially Bogush. The room on 3rd floor was specious and well cleaned and serviced daily.

"GOOD LOCATION FOR LONDON VISIT."

4

dennisD08, STAFFORD
10/01/2016

Visit to Central School.
Hotel located 3 mins walk from Swiss Cottage station and across the road from Central School. Very short ride on the undeground into Central London.
The hotel is tipical of some Best Weston hotels, several large homes knocked together to form the hotel. The reception was helpful except they for got my early morning call.
Breakfast was very good. The rooms were clean and the bed comfortable.
If I was coming to London again I would have no problem staying here adain.

"Small Hotel with a perfect location"

5

Tess B, Utrecht, The Netherlands
06/01/2016

Have stayed in this hotel in January, This small hotel is offering perfect location just off the underground station, on a very quiet street. Very nice helpful staff, cozy and tidy hotel room and bathroom, rich continental breakfast, lovely bar and lounge and on Sunday afternoon you can enjoy live piano music!!! This is something. Would like to say thank you to receptionist Bogusch and Daniel. Will come back to stay here.

"Swiss Cottage Hotel"

5

Kevin R, Durham, United Kingdom
06/01/2016

Real nice, clean hotel. Managed to get my car into one of the hotel car spaces which helped and staff were really helpful. Location of the hotel near to LU station is great for London access and keeps travel costs low. Would certainly return.

"To the Rescue !!"

4

michelle c, Buxworth, United Kingdom
05/01/2016

Following a disastrous stay at a rental apartment down the road in Camden which was cold damp and smelly !! , we decided to leave the previous rental and needed a place to stay quick ! My son was due at an audition in the area the following day ..Looked on line and found this hotel to be the nearest for where we needed to be the following day ...
The rooms ( we had 2 ) were large , spotless and most of all warm and welcoming .. All met with gratitude after our previous nights debacle ..
We ordered breakfast for the following morning which was lovely and the waitress service was a nice surprise .. Our breakfast here was well cooked and served and great value for money ...
We had a walk to St Johns wood just down the road ( 20 min walk ) and enjoyed all the lovely shops and beautiful properties there .. Cake shops galore ! We also wandered to Primrose HIll Road and had wine in a great bar with a roaring fire
All round our stay was rescued by Best Western on this occasion and I would certainly stay here again

"Fantastic Location"

4

Overland P, United Kingdom
04/01/2016

We stayed here just before Christmas for some last minute Christmas Shopping. The hotel is very conveniently located right next to the tube station Swiss Cottage, which is only two stops from Baker Street and is less than 10 minuets away from Oxford Circus. The receptionist were very helpful and polite and answered any questions we had. There was also a secure room where you can leave your luggage. The room itself was a bit small, as was the shower room, but we were only there two nights so we weren't bothered too much. The room even though small did have everything you would expect (kettle, iron and board, tv etc) and was clean.
The pricing is reasonable especially for London.
Overall we had an enjoyable stay here and would recommend it if you want a hotel fairly central hotel at a good price for a weekend in London.

"London"

4

Robert H, Stroud, United Kingdom
04/01/2016

Good location, clean, value for money, pleasant staff. I did room only on this occasion. The room was bright and a good standard of preparation. Being close to the tube makes for easy travel into central London.

"Great Location"

4

Bex P, Doncaster, United Kingdom
31/12/2015

Stayed here the weekend before Christmas and found we had one of the biggest rooms on the ground floor. Lovely huge bed and bathroom. The only issue with the room was there was no air conditioning and we couldn't open the windows due to being on the ground floor so the room was boiling at night. There was a fan in the wardrobe though so the hotel is obviously aware of the issue and once this was set up it was a lot better. Staff were friendly and it was lovely to come back to the hotel at midnight (after a gig at Wembley) and their be someone at the bar to give us cold drinks. There was lots of options for breakfast and the cooked breakfast was great. Great location between the centre of London and Wembley where we needed to be and a lovely easy walk through Primrose Hill and Regents Park close by.

"Average hotel but clean and tidy"

3

Supperhunter, London, United Kingdom
27/12/2015

An unremarkable hotel in almost all aspects and not one that I would actively return to. Quite old fashioned with a sad feeling to it. The room was small and the shower was even smaller. However, it was clean and tidy and for what we paid maybe it wasn't so bad. Not one that would willingly return to however.

"Handy for Central School of Speech and Drama"

4

JackyH50, Gloucester, United Kingdom
23/12/2015

We stayed at this Hotel, primarily because my daughter had an audition at the Central School of Speech and Drama, which was literally just across the road. It was also within easy travelling distance from Paddington train station and the Underground Station was also only two minutes away from the Hotel. The room was typical of an older property, but was clean and warm, very spacious, The Hotel is situated in a very quiet street too.

"Excellent hotel & Staff"

4

brokemum, dorset
22/12/2015

We arrived late evening and were readily welcomed with a smile. Room was enormous and so very comfortable; including an electric reclining chair and soft furnishings ; large modern ensuite, plenty of wardrobe and hangars; quiet and located on a lovely residential street. Very close to underground. No problem with ordering a chinese take-away to be delivered; and staff gladly provided cutlery for us to use.
We had a faulty kettle, which leaked and staff were quickly on hand to replace it. Plenty of coffee/tea, sugar and fresh milk. We didn't have breakfast as at £10 p.p. we thought it was over priced.

"Simply lovely!"

5

Liz H, Bristol, United Kingdom
21/12/2015

My husband and I stayed here for one night, as were seeing a gig in London. The location is great, as it's within spitting distance of Swiss Cottage tube station.
The hotel itself is gorgeous, tastefully decorated and the rooms are finely appointed. I give it such a good review for the beautiful mahogany furniture alone- I am a big fan!
The bed was quite firm, but I don't mind that. We didn't stay for breakfast, so can't review that. Just a really nice place to stay, and very reasonable- I stayed at another hotel in London recently, which cost more than this place and was nowhere near as good. Gorgeous!

"Would definitely stay again"

5

18/12/2015

A two night stay here which I thought was excellent and value for money. Stayed at two other hotels this week in this area and they weren't anywhere near as good. Staff very helpful. Room extremely comfortable and breakfast hot and well cooked. Great location. Will stay here again when I'm up here. Well done best western.

"Highest recommendation"

5

Torben M, Berkeley,CA, United States
15/12/2015

I have been coming to Best Western Swiss Cottage for over ten years and will hopefully come for many more. I cannot praise it highly enough, the location is phenomenal, the rooms are great, the value is excellent, and the staff is competent and friendly. Highest recommendations.

"best staff and great food"

5

JACJACLEEDS, LEEDS YORKSHIRE
13/12/2015

the reception and waitressess food everything about my trip and stay has been wonderful thank you to everyone we will definately stay here again graham and jacky samyang also most comfortable bed in london handy for tube to central london jubilee line

"Old"

3

Rotherhamred, Rotherham, United Kingdom
09/12/2015

The check in was a bit of a nightmare and took about 30mims. Then I asked for my room key and was told I was already given it but hadn't to had to wait until I got my key. The room was cold and old. The bar area wasn't manned so had to go to reception to ask to be served and wait another 5 mins to be served. Then one of my group asked for a bottled drink which was going to be served but the guy didn't know the price to be then told that the bottle was 3 years old and had to be thrown away. Won't go back in a hurry.

"BEST STAFF EVER"

5

GregAliceSprings, Payson, Arizona
07/12/2015

OUTSTANDING!! Old building! Excellent location for Underground, food, massage ~ you choose. Out of the heart of London a bit, but easily accessible!!! A beauty of a room with a firm bed!!!
The lady on check in, ERIKA, was the greatest. Helpful, inspiring, & just a pleasure to deal with. booked me a cab for far CHEAPER than Mini Cab quote. & the booking I made on line with Taxicode was a disgrace!

"Simply perfect"

5

Andy W, Bexhill on sea
02/12/2015

We recently stayed here on the 27th November for two nights with our son, in order to visit all the shops in the west end, and generally see some of London, firstly we drove in from Bexhill on sea, and got a space in the hotels allocated parking, a trulely warm friendly hotel very helpful reception staff and ideally situated to travel from Swiss Cottage tube station less than one hundred yards away. Thanks for having us. Mr and Mrs white master luca white

"Quirky, well located, reasonably priced"

3

Uponamoor, Keighley, United Kingdom
26/11/2015

Stayed here for two nights in a lower ground floor single room. Bigger than I expected, especially for London. Overall fair value: it's not luxury, but it fitted my purpose - a reasonably priced bolt-hole for a couple of nights. The hotel feels like - and is I think - converted town houses knocked together, and as with most BW hotels (in my experience) feels a bit quirky, they certainly don't build to a more standard and consistent template like, say, Marriott or Hilton: rather higgled-piggledy layout. Have to say the patio doors to the outside didn't make the room feel safe, but let's assume there are external cameras / security. Also my window was a broken sash, single glazed, and slightly draughty. The heating warmed the room up fairly quickly, but the room was very cold on arrival. I didn't eat - breakfast was £12.50 or so, and I can't comment on that. There's a lift, but I wouldn't want to be in there if I was claustrophobic, and a couple with bags each would have fun, especially if they didn't know each other! Water was very warm rather than hot; not a problem for me, but worth bearing in mind if you like showers that turn you into a [cooked] lobster. Good location - 2 minutes' walk from Swiss Cottage tube, and given that, the hotel was remarkably quiet. Oh, the wifi: didn't work in my room, which was right at the NW end; there were routers hanging off the walls in the corridors, but as I mentioned, the layout is a bit asymmetric.

"IDEAL"

4

FLYINGBLUEDOG, Englefield Green, United Kingdom
23/11/2015

Just looking for one night near Camden and this popped up. It's actually got a bit of character being within a terrace of old residential buildings some 200yds from Swiss Cottage tube station. Staff were friendly and understanding from booking process onwards. The interior IS dated, some may say a little shabby, but it suited us for one night and, given the location, was extremely good value.

"Average "

3

Amelia R, Stoke, United Kingdom
23/11/2015

Check in wasn't great, no conversation made by receptionist and didn't really explain anything at all. Nevertheless.... Location great, breakfast amazing and very quick service. Room was on top floor and very quiet but extremely cold, no heating in rooms which surprised me considering it was -2 outside. The shower wasn't great either, which was the only thing to warm ourselves up, abit disappointing. I wouldn't say the hotel room lived up to the standard of the £300 we paid for the 2 nights. Very average.

"Great location"

5

Christianmocking, Utrecht
22/11/2015

Nice and clean hotel with a good value for money. It is in a nice neighbourhood and quiet. Tube with Jubilee line just one minute from thr hotel. Within 3 or 4 stops in the centre of london. You can book it!! Room has everything you need. Even free wifi.

"Clean rooms Hotel close to Tube"

3

BillCRochdale, Rochdale
18/11/2015

I had a basement room, but it was light. The decor was ok and the bed comfortable, The TV had problems with the channels. All in all I thought the whotel was ordinary, but nothing to complain about, a plus was the hotel room was quite large for London

"A good stay"

4

Pamela C, Edinburgh, United Kingdom
18/11/2015

My husband and I had a four day holiday in London and, although the hotel looks a little tired, the room was lovely and the bed very comfy. Breakfast was included in our price and it was of a really high standard. The hotel is literally a 2 minute walk from the tube station and on the Jubilee line which takes you directly to the O2 arena. We went to a concert there so it was fantastic to travel direct without having to change.

"Good location and comfy bed"

4

stu1616, york
05/11/2015

This hotel is perfectly placed being a short 5 minute walk from the underground. We only stopped for 1 night but would have stayed longer if we had time. The room was plenty big enough with lots of seating available. Breakfast was good and quickly served. The only fault we had with this hotel was the rudeness of the man that checked us in, all the other staff were polite and friendly

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was very pleased to read that you enjoyed your stay with us and that you found the location of the hotel well placed for your needs.
I do apologise on behalf of the one member of staff that you mention, this is not our usual standard of customer service and I will be addressing this with the team.
Thank you again for your review and we hope to be able to welcome you back when you are next in London.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Very elegant and comfortable, quiet and close to public transport"

5

Lady_Exila, Muralto, Switzerland
04/11/2015

My husband and I stayed at this hotel already 3 times and we were always very satisfied, the hotel and the rooms are very elegant, usually large, beds are comfortable, as are chairs and couches, we always ask for a bathtub and always get one. The hotel is very very close to both the underground stop and the bus stop, and this year there were works on the street, not the hotel's fault of course, but beside that and every other time, the neighbourhood is very quiet and extremely nice and characteristic. I highly recommend to choose this hotel for a calming and relaxing stay.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for taking the time to give your feedback regarding our hotel.
I am very pleased to see positive comments from one of our regular guests and do hope to be able to welcome you back in the near future.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Creaks like a Halloween haunted house, bad night sleep. "

1

Compact101, Manchester, United Kingdom
03/11/2015

Stayed in 304 nice big room, but the floorboards creak especially for the room above. It has been mentioned on other reviews the hotel is tired. As you walk down the corridors you can hear the floors creaking. Simple to fix if they wanted. If you want a good sleep stay somewhere else, or bring ear plugs.
I rang reception and asked to move but was told it's was full so no chance of moving.
It's going to be a bad nights sleep as you hear a family creaking about, going to the toilet etc. Never again...

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was disappointed to read that you would not return and do apologise if you experienced any problems with creaking floors and ceilings, unfortunately this is not as simple to fix due to the nature of the building, but something we are looking into for the future. I am very sorry that we were unable to move you to another room, this could have been because we were fully booked at the time.
I do hope that you will re-consider and give us another chance to provide you with a much better stay in the future.
I appreciate you taking the time to leave your feedback.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"A wee Cracker"

5

Stewmak, Glasgow, United Kingdom
02/11/2015

Great inexpensive Hotel ,Clean, good breakfast ,nice rooms ,in quiet area ,handy for jubilee line and nice staff
No complaints at all from us on recent weekend trip
Only slight drawback was that didn't seem to be many restaurants beside the Hotel but with Tube on doorstep we didn't find this a problem as we were in Central London both nights sightseeing and eating .

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel following your recent stay with us.
I was very pleased to read that you enjoyed your stay and that you found the location handy.
I do hope that we will have the opportunity to welcome you back in the near future.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Overnight stay"

4

car0lyn656, Winsford, United Kingdom
28/10/2015

Lovely comfortable room, traditionally furnished. Very clean. Had good nights sleep - the area is quiet and peaceful but also convenient for the underground ?? and central London. Comfortable bar area. Limited menu, but that was not an issue. Helpful polite staff.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for taking the time to review our hotel.
I was very pleased to read that you had a great stay with us and enjoyed the peaceful neighbourhood in which the hotel is located.
I do hope we will have another chance to welcome you back in the future.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Lovely Hotel"

5

25/10/2015

Stayed hear with my 6 year old daughter for one night and it was lovely. The staff were great and our room was spacious and very clean. The hotel location is perfect, off the main road in a quiet back street but still close to the tube. Perfect nights stay.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you very much for your review of our hotel.
I was happy to read that you enjoyed all aspects of your stay and sincerely hope that we have the chance to welcome you back in the future.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Ok room, in need of updating"

2

Ellie S, Newcastle upon Tyne, United Kingdom
24/10/2015

I had a top floor room, the staff were helpful and good location however the room was in need of updating and the water pressure for the shower was really poor. There was a good selection of teas such as green and white tea. The lift didn't go to the top floor. Quite a lot of noise from other guests

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was pleased to read that you found the location of the hotel good and our staff helpful. I do apologise for any noise you experienced from other guests also if you found the water pressure in the top floor room that you stayed, this is something that is being looked into at the moment.
I do hope that you will give us a chance to provide you with a better experience in the future but for now, thank you again for your feedback which is greatly appreciated.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Old but Nice"

4

Avztrakt, Dallas, Texas
19/10/2015

We spent 4 nights at this hotel last May. The hotel has a good location as it is very close to the underground as well as some convenience stores and restaurants.
The hotel feels a bit old and rustic, however the room was clean and the bathroom was very nice. The internet was good and we had no issues with it during our stay.
The front staff was very nice and even allowed us to check-out at 12 rather than 11 AM.
I would definitely stay at this hotel again when in London.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your feedback following your recent stay with us.
I was very pleased to read that you enjoyed your stay and that you would return when you are in London again, we look forward to welcoming you back then!
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"A small part of the charm ist left, good location for tourists using the metro."

3

Rudolf L, Bottmingen, Switzerland
17/10/2015

We had a twin bed room in the basement. It was quite roomy, except of the extremely small shower. The cleanliness was ok, the beds were good. The breakfast offered is not exciting, but quite ok (small buffet and hot meals a la carte).
The hotel is close to the metro station Swiss Cottage (about 200 m), and this walk is very safe at any time. The service at the reception is not friendly at all - too anonymous and unfriendly for such a small hotel.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was pleased to read that you found the room a good size and the beds comfortable, also that you enjoyed the location of the hotel. I do apologise if you did not find the breakfast to your satisfaction and that our reception staff did not meet our usual standards. I will be using this feedback to relay to the team and I thank you once again for your comments.
Kind Regards
Giselle Unsworth
House Manager
BEST WETSERN Swiss Cottage Hotel

"Swiss cottage area"

4

Karmen H, Bundanoon, Australia
17/10/2015

Very nice hotel in great location. 1 minute walk to tube. Friendly and professionally run. Found rooms towards back of hotel quieter with lovely leafy outlook and rooms larger with more interesting decor. The only drawback was rooms on the 4th floor could only be assessed via lift to 3rd floor and then luggage had to be carried a flight of stairs.
But nice place to stay.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was pleased to read that you found our hotel friendly and professionally run. Also that you enjoyed the location of the hotel.
I do hope that you choose us again for a future stay the next time you are in London.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Quiet location"

4

Karen W, Usk, Wales, United Kingdom
16/10/2015

Lovely hotel with very helpful front desk staff. Beautifully comfortable room (deluxe double) with loads of space and good size bathroom. The location was very quiet so enjoyed a peaceful sleep. Easy to get to via tube and easy to find.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was very pleased to read that you enjoyed a comfortable nights sleep and that you enjoyed your stay with us.
I do hope that you choose us again for a future stay when we would be very happy to welcome you back.
Kind Regards
Giselle Unsworth
BEST WESTERN Swiss Cottage Hotel

"Good price, great location"

5

Nicole P, Vancouver, Canada
13/10/2015

Hotel is located in great location, safe and close to amenities. Would definitely recommend to friends and family staying in England. Easy to get to all of the sites, great coffee at the Hampstead theater close by - the Camden market is out the door every Wednesday.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you so much for taking the time to review our hotel following your stay with us.
I was very happy to read that you enjoyed your stay and the surrounding area of the hotel, also that you would recommend us to your family and friends.
I sincerely hope that you choose us again for a future stay the next time you are in London.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"a very goood experience"

4

Daniela C, Italy
12/10/2015

We had already been in the hotel the last year and we had a good Stay; it's located in a very convenient location. The staff is very kind.. Only a small problem : please put most comfortable mattresses . thanks.

"Great stay"

4

Ravitst80, Tel Aviv, Israel
10/10/2015

Lovely property, great staff, comfortable bad, and great in room facilities including the coffee/tea station with cookies. Great housekeeping, and hotel staff. The property itself is has a lovely English character and located a 3 min walk from the Swiss Cottage station.
Only had a bit of issues with the wi-fi in the room and the hairdryer is outdated.

"Poor Staff"

2

Cameron M, London, United Kingdom
01/10/2015

In general the staff were helpful and pleasant. But two in particular were very rude and unhelpful, the bar man was rude and when delivering food to my room was unpleasant about it being charged the room. Also a receptionist, I believe his name was Ian, made a point of making me feel unwelcome and lacked general personal skills.
The quality of food was very lack lustre and the quality of even a basic sandwich was appalling, also I ordered a tea and biscuits to the room and all that was brought was a tea pot a half jug of milk not even enough to cover the amount of tea; no biscuits in sight and I was charged for the full package.

"old fashioned hotel in good location"

3

Andy L, Preston, United Kingdom
30/09/2015

located in lively position , single glazed wooden windows let noise into rooms , staff friendly , hotel has a lift that works but my room although a suite had a toilet positioned in a place contortionists would struggle to pee in

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was pleased to read that you found our staff helpful and the location good. I do apologise if you found there was any noise disturbance, usually the area is quite quiet due to the fact we are in a residential area.
I do hope that we have the opportunity to welcome you back for a future stay.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Superior rooms good for family with one kid, nice and helpful staff"

4

Drzewes, Warsaw, Poland
25/09/2015

If you are willing to be in the centre and not go bankrupt, this is a good compromise. No excessive additions, but all you need to get rest. Imax and Regents park, and zoo nearby. The staff is very communicative and helpful. Not for luxury travellers obviously.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
Thank you for your review of our hotel.
I was happy to read that you found the hotel value for money and our staff helpful.
I do hope you chose us for a future stay the next time you are in London.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel

"Upgrades prices"

2

20/09/2015

Because of less available rooms because of a rugby cup prices went up. I paid 160 £ for a single room and had to pay a deposit for a socket. Also breakfast is not included and matras is poor. Quality of breakfast also poor with not tastefull coffee.
Location near undergroundstation. Service average: Nice staff but also unfriendly staff.

"Quiet.. Nice and near to the central "

4

nouzii, Cairo, Egypt
18/09/2015

We've been there in July 2015 in a family room with my young child.. The location is great.. Near to swiss cottage station.. Only 5 minutes away from it.. Quiet street and nice old building
Highly recommend but the beds are a little bit small.

Giselle122, Manager at BEST WESTERN Swiss Cottage Hotel, responded to this review
Dear Guest,
I would like to thank you for your review of our hotel following your stay with us.
I was very happy to read that you enjoyed the location and style of the hotel and do hope that you will return for a future stay with your family.
Kind Regards
Giselle Unsworth
House Manager
BEST WESTERN Swiss Cottage Hotel