Orders are shipped priority mail or federal express depending on which is the most affordable.

Returns/Exchanges:

Returns

Unused, unopened,or defective/damaged merchandise may be returned for credit or exchange. Claims for returns of unused, unopened, or defective/damaged merchandise must be made within 10 days of receiving the order, no exceptions.

Damaged claims will usually need to be investigated. A claim will be filed with the shipping company responsible for the damage. This process usually takes about two weeks to complete. In the mean time, we will ask whether you would like a credit or a replacement (You will not be responsible for shipping charges if you choose to replace the items) Please do not discard anything from the damaged order. The shipping company in which the claim will be filed against retains the right to inspect the package and will likely do so.

Please contact us via phone or email for returns. Once approved for a return, you will be given a RA # (return authorization number) that you will affix either to the outside of the box or clearly inside the box.

We do not reimburse any shipping charges. Return shipments are sent back at your own discretion. Please ship returns back with at least the same level of care and packaging that we shipped the items to you in. If items arrive back to us damaged, we can not reimburse you for those damaged products as we will not be able to resell them. You may use any shipping company you wish but we recommend you use the carrier that would be most affordable to you. We highly advise that you attain tracking information for your returned package so that we may verify the package has been received at our location.

For credit returns, Partyxpressions.com will only credit back the original credit card used to make the purchase.

*Items listed below cannot be returned because they are cut specified to your order needs and cannot be resold.

All Personalized ribbons (unless an error was made by PartyXpressions)
Exchanges

We treat exchanges very much like returns. If you plan to exchange, please contact us via phone or email for a RA # (return authorization number) that you will affix either to the outside of the box or clearly inside the box. Only unused and unopened merchandise may be exchanged. Exchange requests must be made within 10 days of receiving the order, no exceptions. After items are received at our location, the exchange will be inspected. If everything is in order and correct, we will issue a credit to your card within 5 business days.
After requesting your RA#, Please place a new order on our site just as if you were placing a new order.

Party Xpressions.com
P.o. Box 873
Oxford, GA 30054
(954) 829-3241

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 2 weeks for the refund credit to appear.