Store Policies

Guarantee
At ChineseHerb.com, we guarantee that all our products are fresh and have arrived recently from the laboratory.

Any consultation you have, you can call us at our Toll Free number
1-800-946-0565 (9AM - 5PM Central Standard Time).

If for any reason you are not satisfied with your purchase, send it back to us, for a prompt money back.

Shipping
We ship worldwide!
We use United States Postal Service within the 50 states and most countries of the world. If you wish to use any company such as
Federal Express, DHL, etc. there will be additional charges.

All orders are processed the same day (Monday through Friday), and are subject to credit card approval. By requesting Standard shipping, you should receive your order within 7 days. Express orders, will be shipped the next day (however this service isnot available on Saturday, Sunday and Holidays). It's not available neither for Alaska, Hawaii or U. S. Territories, P. O. Boxes, Rural Routes or AFP / FPO.

How do I know my order was accepted?
When you complete your order at ChineseHerb.com, you will receive a confirmation, both in the browser, and in your email box, showing your purchase.

What credit cards do you accept?
Visa, MasterCard, American Express and Discover

What is "Open my Account"?
A great feature: input your purchasing information once, and next time you buy from us, with just typing your "Login" and "Password", all the information will show automatically. Nothing else to fill out!

Can I order over the phone, instead of the website?
If even our secure technology of Secure Sockets Layer, you don;t wish to give your information over the Internet, you can call us with the order. Our Toll-Free is 1-800-946-0565. Our helpful operators is ready to assit you.

How do I return or exchange products?
We want you to be satisfied with your purchase. If not, simply return your order. We will gladly exchange it, or return your money back within 30 days of purchase.

How do I cancel an order?
If you wish to cancel an order, please call us at 1-800-946-0565 inmmediately. Please, consider that our order processing system, is developed to ship orders promptly. Therefore, if your oder was already shipped, we couldn't cancel it.

Herbal formulas, natural remedies, homeopathic formulas, teas and related alternative health products and statements on this site have not been evaluated by the U.S. FDA. These products are sold in the US as nutritional supplements and are not intended to diagnose, treat, cure or prevent any disease. The content provided is for informational purposes only and is not intended as a substitute for advice from your physician, licensed herbalist, acupuncture specialist or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise, Chinese herb or other supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Unless specifically mentioned in the product label, our herbal supplements, natural remedies, alternative health and other homeopathic products are not intended for children under the age of 18, pregnant women or women nursing a baby. Ingredients and dosage recommendations may change - see product label for current information. See our Site Map for full product listing. Prices and promotions are subject to change without notice.