What Is Your Hold Time Costing You?

34% of callers who hang up will not call back. – Voice Response, Inc.

Businesses in all industries recognize that callers occasionally need to be placed on hold. Studies have shown the average time a caller will wait on-hold before getting frustrated is less than 20 seconds. Instead of leaving your callers in silent uncertainly, use that opportunity to engage them with helpful and interesting information.

Direct To You Productions specializes in On Hold Messaging designed to make your hold time a pleasant experience for callers. We help leverage your captive audience by using well produced messages to effectively keep your callers interested, ultimately translating that into increased business and revenue for your company.

Offering information while your callers are on hold can increase caller retention by up to 45%. Requests for additional information about products and services mentioned on-hold are increased by up to 20%.

Testimonials

“Thunderbird Automotive has two stores and we’ve used Direct To You Productions services for over ten years. They have always provided us with prompt personal service and very professional on hold messaging. I would highly recommend them!...” - Tom F, Thunderbird Automotive

“During my years with CompuGroup Medical US, Direct To You Productions provided us with outstanding service and was wonderfully tolerant of our last-minute rush requests. They helped us select the most cost-effective services and technology as we grew and added...” - Christine B , previously with CompuGroup Medical US

“We appreciate the monthly updates for our “messages on hold”. The studio work just sounds great and the monthly updates happen so smoothly, automatically uploading to our phone system. Top quality work!...” - Ken H, Arizona Auto Parts

“Direct To You Productions creates and maintains our “On Hold Message” system. Ida and her staff were very creative and professional when they helped us script our messages. On the first of every month we can depend on Direct to...” - Darci H, Fat Freddy’s Catering

“Direct To You Productions has been managing my on-hold message at my auto repair business for many years. We always receive positive comments from our clients and often times have been asked to place a client back on hold so...” - John V, McLean Auto Repair