What is Engage Consult?

Why choose Engage Consult?

How Engage Consult works

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Engage Consult is a powerful online medical-history taking tool which allows the patient to provide the surgery with a detailed, well-structured report on their symptoms – in their own time, not the GP’s.

Engage Consult symptom questions come from Instant Medical History (IMH), a long-established and very powerful database application, developed over some 20 years by leading clinicians and world-experts in computer based interviewing. IMH uses branched logic – meaning that questions asked take into account previous individual patient answers. No two questionnaires are ever necessarily the same. Click here to learn more about IMH.

Engage Consult is accessed directly from the practice website, via any web-enabled device. Once the patient (or carer) has completed their questionnaire, the Engage Consult summary report is sent securely to the practice via a secure nhs.net email address or via secure messaging. Secure messaging, along with practice work flow is delivered for Engage Consult by Wiggly-Amps’ EnCompass LT platform.

Engage Consult also effectively signposts patients to alternative care options such as self-care resources, pharmacy as well as services such as out of hours and 111. Practices can easily configure all patient messages via their MyWigglyAmps console to reflect their working practices.Messages seen by patients change dynamically depending on whether they contact the practice in or out of surgery hours.

Evidence clearly suggests that GPs can reap real productivity gains from using Engage Consult to support clinical decision making-decision making – about 30% of time saved on average when compared with face to face consulting.

How does Engage Consult work?

Step 1

The patient visits your practice website via PC, tablet or smartphone

Step 2

The patient clicks on the Engage Consult logo or, if registered at the practice for patient-facing services, they log in securely and select Engage Consult.

Step 3

The patient can choose to consult with their GP about a medical problem, send a message about an administrative issue or explore self-help resources.

Step 4

If they wish to consult about a medical problem, the patient answers a series of simple questions about their symptoms. The questions are generated from Instant Medical History (IMH), a long-established and very powerful database application that uses branched logic – meaning that questions asked take into account previous individual patient answers.

Step 5

A well-structured, easy to read report is sent securely to the practice and used by the clinician to choose the best course of action: see patient, phone with advice, refer or prescribe.

Workflow and secure messaging

WithEnCompass LT, Engage Consult reports can be moved very easily between different groups within the practice (e.g. reception, GPs, nurses), commented upon, actioned and attached to the patient record. A secure message can be sent back to the patient. EnCompass LT also offers easy click-of-a-button attachment of the report into the patient record for all principal clinical systems.

Time Saving

Evidence has suggested that General Practitioners can easily obtain real productivity gains by using IMHto aid clinical decision-making. When you compare this with face to face consultations, an average of 30% of time can be saved using Engage Health. The system works by gathering high qualityinformation in the patient’s time, not the GP’s, and presenting it in a well-structured way that supports rapid decision-making about next steps: see, call, refer, prescribe.

Self-care

Engage Consult is able to effectively steer patients to alternative care options such as pharmacies, self-care resources and additional services such as 111 and out-of-hours. Using the MyWigglyAmps console, practices can configure patient messages to reflect their working practices which means that patients are able to view messages which change accordingly, depending on whether patients are contacting the practice in or out of normal surgery hours.

Engage Consult is the ONLY online consultation system that:

Offers a full translation second language option

Offers a single point of access to all other standard online practice services via Engage Consult PFS registration

Supports PFS registration for 3rd party patient-facing apps

Comes as a branded version or is available as a white label component for a CCG or Federation online patient facing service offering

Full practice provisioning, basic usage training and help desk support included in price

Is also available to practices and CCGs via the GPSoC & G-Cloud frameworks