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It was my first order with bonprix, I spent 100 pounds. It turns out that only one top and one jeans fitted me, even if all off them where the same size. To be honest I didn't like them at all, somehow those clothes looks much better on website than in reality.
Anyway, I ask for collection of return and I spend 3 days at home waiting for courier, as he didn't shop up at first 2 appointments. I return goods worth 68 pounds,which for me is a lot of money being frozen, as it was 3 months ago and…
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I bought a maxi dress in June it looked beautiful,when it arrived it was not as i expected so i returned it. It is now August and i am still waiting on my refund. I have been shopping with Bonprix a few years and the only problem is when you make a return, the refund takes forever. I will think twice before making future orders…
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Bon Prix (part of the Freemans Group) have been absolutely awful with delivery, out of stock and worst of all their accounts. Their customer service is the worst! I paid my disputed bill in full and final settlement a year ago, and they are still writing to me. They ignored many, many letters including special delivery recorded. Avoid dealing with Bon Prix…
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