I don't plan to frequent this business. I bought a Living Social voucher to try their wares, and in effect, it was not honored. I called the bakery 72 hours in advance to place my order (guidelines said "at least 48 hours ahead") and was told their order books were full for the day I needed the cupcakes (my twins' birthday party). I had planned to use the voucher for this occasion for months. I spoke to both the head baker, and the owner, Heather. "Then could I come in Saturday morning and pick cupcakes from the store and use the voucher that way ?" "No." "Can you honor the voucher past the expiration date (it was expiring in 10 days) so I will have another appropriate occasion to use it on?" "No." It was a horrible experience that there was no inkling from either the voucher or the website that I would have needed to prepare for.

In addition, I was told that my options were to: a) try to get what I needed by coming in first thing in the morning to buy their day-old cupcakes or b) come into the store and buy a dozen cupcakes at full price.

I was also told they had about 3,000 Living Social vouchers in play currently. Really? Do you think they may have issued a few too many? I don't think I'll be the only one left fuming about this.

Note that on Trophy Cupcakes website, it explicitly warns in the FAQ's that it is possible orders may not be able to be accommodated and to order as far ahead as possible to ensure getting what you need. Nothing like this exists on the New York Cupcakes website, and I didn't look at Trophy Cupcakes' website until afterward for comparison.

I don't plan to frequent this business. I bought a Living Social voucher to try their wares, and in effect, it was not honored. I called the bakery 72 hours in advance to place my order (guidelines said "at least 48 hours ahead") and was told their order books were full for the day I needed the cupcakes (my twins' birthday party). I had planned to use the voucher for this occasion for months. I spoke to both the head baker, and the owner, Heather. "Then could I come in Saturday morning and pick cupcakes from the store and use the voucher that way ?" "No." "Can you honor the voucher past the expiration date (it was expiring in 10 days) so I will have another appropriate occasion to use it on?" "No." It was a horrible experience that there was no inkling from either the voucher or the website that I would have needed to prepare for.

In addition, I was told that my options were to: a) try to get what I needed by coming in first thing in the morning to buy their day-old cupcakes or b) come into the store and buy a dozen cupcakes at full price.

I was also told they had about 3,000 Living Social vouchers in play currently. Really? Do you think they may have issued a few too many? I don't think I'll be the only one left fuming about this.

Note that on Trophy Cupcakes website, it explicitly warns in the FAQ's that it is possible orders may not be able to be accommodated and to order as far ahead as possible to ensure getting what you need. Nothing like this exists on the New York Cupcakes website, and I didn't look at Trophy Cupcakes' website until afterward for comparison.

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karenr1394534210Jan 09.

I don't plan to frequent this business. I bought a Living Social voucher to try their wares, and in effect, it was not honored. I called the bakery 72 hours in advance to place my order (guidelines said "at least 48 hours ahead") and was

3

karenr1394534210
January 09, 20136New York Cupcakes-Bellevue

★★★★★

I don't plan to frequent this business. I bought a Living Social voucher to try their wares, and in effect, it was not honored. I called the bakery 72 hours in advance to place my order (guidelines said "at least 48 hours ahead") and was

EVERY flavor I have tried is delicious. My personal favorites include Royal Red Velvet, I LOVE PB&J, Peanut Butter Cup, and Vanilla Vanilla. They have been great with special orders of mini-cupcakes and I always look forward to a treat

3

ShakeNBakeN
March 05, 20116New York Cupcakes-Bellevue

Best. Cupcakes. Ever.

★★★★★

EVERY flavor I have tried is delicious. My personal favorites include Royal Red Velvet, I LOVE PB&J, Peanut Butter Cup, and Vanilla Vanilla. They have been great with special orders of mini-cupcakes and I always look forward to a treat

if I could give them zero stars I would!!! I'm not sure which is worse the bad attitude service or the greasy icing on top of a cupcake full of holes like a Betty crocker cupcake from school bake sales. The owner was on the phone arguing

3

Proshopper
February 11, 20116New York Cupcakes-Bellevue

Awful Horrible Experience

★★★★★

if I could give them zero stars I would!!! I'm not sure which is worse the bad attitude service or the greasy icing on top of a cupcake full of holes like a Betty crocker cupcake from school bake sales. The owner was on the phone arguing

We went in, placed an order and when we went back to pick it up, there was an older woman at the counter--who had told me on a previous visit that she was the mother of the owner.That time (and at that time I had thought it to be a mishap) and this time, the woman was extremely rude. She could hardly have said anything because we had placed an order for more than $50.00. But she grunted, sneered, and with very bad grace added two more cupcakes to our order.My husband asked why we go there. We're of Indian origin and she simpered at the white man there before us, and fell all over the white woman after us ("I'll be RIGHT with you--we got nothing but a glare when we went in and waited for her to finish with the man) and refused to say hello or thank you.To the owner--if your mother is so rude, don't keep her in the shop. If you only want to serve someone who's white, put a sign on your door--you won't find too many people coming in. And, remember, almost everyone you know must know someone from another ethnicity. We live in a global world--especially in Bellevue, WA.

We're not going back. And I suspect quite a few people whose skin is a little colored aren't either.

We went in, placed an order and when we went back to pick it up, there was an older woman at the counter--who had told me on a previous visit that she was the mother of the owner.That time (and at that time I had thought it to be a mishap) and this time, the woman was extremely rude. She could hardly have said anything because we had placed an order for more than $50.00. But she grunted, sneered, and with very bad grace added two more cupcakes to our order.My husband asked why we go there. We're of Indian origin and she simpered at the white man there before us, and fell all over the white woman after us ("I'll be RIGHT with you--we got nothing but a glare when we went in and waited for her to finish with the man) and refused to say hello or thank you.To the owner--if your mother is so rude, don't keep her in the shop. If you only want to serve someone who's white, put a sign on your door--you won't find too many people coming in. And, remember, almost everyone you know must know someone from another ethnicity. We live in a global world--especially in Bellevue, WA.

We're not going back. And I suspect quite a few people whose skin is a little colored aren't either.

New York Cupcakes is everything a cupcake shop should be.... The cupcakes are delicious, the selection includes so many flavor combinations and the pink retro decor makes this a true cupcake oasis in Crossroads Bellevue. The staff is friendly and they bake batches of different flavors throughout the day. Vanilla Bean Dream is my "plain" favorite and the Seattle Mocha will satisfy any coffee chocolate craving! Even if I think I'll only get one, I leave with a 4 pack of my favorites and some of the other flavors that seem to change every day.

New York Cupcakes is everything a cupcake shop should be.... The cupcakes are delicious, the selection includes so many flavor combinations and the pink retro decor makes this a true cupcake oasis in Crossroads Bellevue. The staff is friendly and they bake batches of different flavors throughout the day. Vanilla Bean Dream is my "plain" favorite and the Seattle Mocha will satisfy any coffee chocolate craving! Even if I think I'll only get one, I leave with a 4 pack of my favorites and some of the other flavors that seem to change every day.

I have a friend who is a cupcake connoisseur. She forces me (ugh) into every new cupcake shop in town, however, I am proud to say I found this one before she did.
The cupcakes are moist, the frosting is TRUE buttercream and the staff are helpful.
The cupcake are very creative and hard to pick from, but of course the 10-12 packs make it easy to try each one.
I can't wait for my friend to come into town and try the newest best cupcake place in Washington!
The red velvet is to die for.

I have a friend who is a cupcake connoisseur. She forces me (ugh) into every new cupcake shop in town, however, I am proud to say I found this one before she did.
The cupcakes are moist, the frosting is TRUE buttercream and the staff are helpful.
The cupcake are very creative and hard to pick from, but of course the 10-12 packs make it easy to try each one.
I can't wait for my friend to come into town and try the newest best cupcake place in Washington!
The red velvet is to die for.

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