May 28, 2017

What Happens When Artificial Intelligence Rules the City

Artificial intelligence has the capacity to make urban life better; better organized, less expensive, less stressful. But there may be trade-offs impacting civil liberties and perceptions of intrusiveness.

The outcome will depend, not surprisingly, on the humans who program and employ the algorithms that will affect these changes. JL

City Lab reports:

AI prediction tools could remove or reduce human bias rather than
reinforcing systemic problems. But these same tools
have a way of replicating the bias of the humans who create the
technology. Techniques like network analysis,
which can be used to disrupt terrorist plots, also have the
potential for threatening civil liberties and violating privacy. “AI will replace tasks rather than jobs in the near term. But the new
jobs that will emerge are harder to imagine than the existing
jobs that will be lost.”When we think of the city of the future, we might think about flying cars and scenes from “Star Trek” or “The Jetsons.” But coming new technologies are shaping deeper and more fundamental changes in our cities.
These changes are already well underway. CityLab readers already know how ride-hailing companies are transforming the nature of mobility and car ownership. Cities have overtaken suburbs to become a major center for high tech firms and the talent that drives them. Initiatives like Google’s Sidewalk Labs are attempting to deepen the connection between technology and urbanism and transform the city itself into a platform for new technology and innovation.
A report by a panel of leading experts on technology, business, and cities takes a deep dive into the changes that will come about as a result of one key new technology—artificial intelligence.
The panel was chaired by Peter Stone of University of Texas at Austin along with researchers from Rethink Robotics, Allen Institute for AI, Microsoft, and academics from Harvard, MIT, Johns Hopkins, Columbia, UC Berkeley, and other universities from around the world. Their study, Artificial Intelligence and Life in 2030, outlines the dramatic impact artificial intelligence (AI) is having and will continue to have for our cities and the way we live and work in them over the next couple of decades. It outlines the implications of several key dimensions of AI, including:

Reinforcement learning that shifts from pattern recognition to experience-driven decision-making

Robotic devices that can physically interact with environments and people

Computer vision that allows computers to see and perform tasks better than people

Natural language processing that does more than react to requests—it communicates through speech

Collaborative systems, crowdsourcing, and human computation

Algorithms and computational tools that can apply economic and social data to realign incentives for people and businesses

The “Internet of Things” that networks appliances, vehicles, buildings, and cameras

Neuromorphic computing that mimics biological neural networks to improve the efficiency and robustness of computer systems

The report outlines what these technologies mean for cities and raises deep policy (and downright philosophical) questions about their impact across several areas of urban life. Here are a few thoughts reflecting on what this new technological might promise for cities.

Transportation—more than driverless cars

Everyone and their mother is talking about autonomous vehicles, or AVs, which are already being tested on the streets of several cities, including Pittsburgh. The potential relief from traffic congestion and the tragedy of human error on the road make this a top priority for the dream of personal transportation. But technical, economic, and ethical questions about our autonomous future abound—from the possible (major) glitch of pedestrian deaths to the potential job losses from automation to the possible fatal erosion of public transportation. We need to be ready for the next time the car transforms the city.
Artificial intelligence could also help systems be more dynamic. Real-time information, machine learning, and algorithms could turn public transportation into a much more vibrant public good, eliminating much of the current frustrations and frictions they generate now. AI could allow us to better allocate resources to make transportation more reliable and more equitable.

Public safety and privacy

Cities have already begun to deploy a wide variety of AI technologies for security purposes. Expect those trends to continue through to 2030. Analytics have successfully helped combat white collar crime, such as credit-card fraud, and could also prove useful in preventing cyber-crimes in the future. These technologies might not only help police departments solve crimes with less effort but also could assist crime prevention and prosecution by improving record keeping and automatically processing video for anomalies (including evidence of abusive policing).
But as we’ve seen with this kind of technology deployed for surveillance and predictive policing at the street level, the central question for cities is building trust and eliminating discriminatory targeting. The study argues that with proper research and resources, AI prediction tools could help remove or reduce human bias rather than reinforcing the current systemic problems. But these same powerful tools have a way of replicating the bias of the humans who create the technology in the first place. And techniques like network analysis, which can be used to disrupt criminal or terrorist plots, also have the potential for overreaching, threatening civil liberties, and violating the privacy of city residents.

Work and life

Artificial intelligence also portends major changes to health care, education, home care, and related services. AI may enable more efficient economic development of so called “low-resource communities” that have higher rates of poverty, joblessness, and therefore have limited funds for public programs and infrastructure. With data mining leading incentives and priorities, there’s promise to the idea that AI might unburden systems with limited resources and allocate resources better. Algorithms could connect restaurants to food banks to turn excess in to resources or connect the unemployed to jobs, for example. Harnessing social networks could also help distribute health-related information and address homelessness.
Predictive models could not only help government agencies put limited budgets to better use, they could produce more complex thinking to anticipate future problems rather than reacting to a crisis such as the lead poisoning in Flint. After a crisis hits, AI might assist in allocating resources, say by identifying children at risk of exposure or finding women who are pregnant that might need prenatal care to mitigate adverse birth outcomes.
A key caveat would be to make sure these tools act as a guard against discriminatory behavior—identifying people for services without baking racial indicators or proxy factors into the machine learning of these systems.

The way forward

AI brings a contradictory future to our cities. On the hand, tech-optimists see technology like autonomous vehicles, mobile healthcare, and robot teachers freeing us from mundane chores like commuting and waiting in doctor’s offices and making our cities better, more inclusive and sustainable places. On the other hand, techno-pessimists see a dystopian future where AI and robots take away jobs and we live in a state of perpetual surveillance.The report takes a more measured approach. “AI will likely replace tasks rather than jobs in the near term, and will also create new kinds of jobs,” the authors state. “But the new jobs that will emerge are harder to imagine in advance than the existing jobs that will likely be lost.”
The study highlights a need for a new set of strategies and policies to guide the use of AI in the city, spanning legality and liability, certifications, agency control, innovation and privacy, labor and taxation. It also calls for more research, training and funding for cities and local governments to better understand and be ready for this coming revolution.
AI presents a complex set of considerations for cities. As with any big new technology, the possibilities are exciting—but mayors, policy makers, and urbanists must be vigilant to ensure that we set in place the regulations and institutions required to make the most of these new technologies while minimizing their downsides.

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As a Partner and Co-Founder of Predictiv and PredictivAsia, Jon specializes in management performance and organizational effectiveness for both domestic and international clients. He is an editor and author whose works include Invisible Advantage: How Intangilbles are Driving Business Performance.Learn more...