topic Not able to find any De-activation Link in Get Helphttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/340793#M33235
We want to deactivate our Subscription on immediate basis, however could not able to find any link from your website. Please help to do the same from back end.Wed, 25 Dec 2019 15:50:32 GMTuser2308662019-12-25T15:50:32ZCancelhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334373#M30158
<P>I would like to cancel. Please provide instruction on how i can cancel my account</P>Wed, 29 Jan 2020 22:57:54 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334373#M30158MelissaN52020-01-29T22:57:54ZRe: Cancelhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334469#M30193
<P>Hi&nbsp;<LI-USER uid="444819"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to the Community! Though we are sorry to see you go, we want to make sure you are assisted. I have submitted your cancellation request to our Billing Support. Please make sure to <A href="https://knowledgebase.constantcontact.com/articles/KnowledgeBase/15624-Updating-Your-Account-Information?ic=comm_reply" target="_blank" rel="noopener">update your contact information</A> to be the best way you can be reached. A member of this support team will review your request and reach out directly with any further updates.</P>Fri, 26 Jul 2019 18:56:11 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334469#M30193Frankie_P2019-07-26T18:56:11ZPlease cancelhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334472#M30251
Don't need service.Fri, 26 Jul 2019 19:50:25 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334472#M30251FirstNameL006172019-07-26T19:50:25ZRe: Please cancelhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334486#M30252
<P>Hello there&nbsp;<LI-USER uid="1116493"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request as quickly as possible.</P>
<P>&nbsp;</P>
<P>I have submitted a case to our Billing department to process the cancellation. I'd like to inform you that this request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">Billing team</A> as we are not able to discuss account billing here in the Community. Thank you!</P>Fri, 26 Jul 2019 23:52:01 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334486#M30252Brigitte_P2019-07-26T23:52:01ZPLEASE CANCEL MY ACCOUNThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334490#M30249
<P>I ve been trying right left and centre for cancelling my account. I ve spoken to your staff and the call is dropped after several minutes of talking waiting and getting transferred from one department to another by your staff. I work for an NGO and request you for my payment reversal too. I didnt use it so i should not be charged and that too for 2 months. Please help!</P>Sat, 27 Jul 2019 07:59:52 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334490#M30249LRBT2019-07-27T07:59:52ZCancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334493#M30216
I would like to cancel my account. How do I do this?Sat, 27 Jul 2019 10:38:28 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334493#M30216AmandaM87852019-07-27T10:38:28ZI want you to please cancel my account & seek full refundhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334494#M30220
<P>I am unable to get integration done &amp; both CC &amp; WPforms have both informed me that their side things are okay, contact the other. Moving back to Mailchimp. Thank you in advance for refunding my payment made. Regards, Ravi Govindan Owner Microtex Energy P Ltd&nbsp;</P>Mon, 29 Jul 2019 12:26:02 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334494#M30220user021382019-07-29T12:26:02ZRe: PLEASE CANCEL MY ACCOUNThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334497#M30250
<P>Hello&nbsp;<LI-USER uid="1100280"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to us. I'm sorry to hear that you've had problems with dropped connections, but hopefully I can provide some insight into your situation.</P>
<P>&nbsp;</P>
<P>You should have received an email alert detailing the cancellation of your account, as well as when the account will be officially cancelled. You can also see when your account is scheduled for cancellation by logging in, clicking on the name in the top-right corner, then clicking <EM>My Account</EM>. At the top will be a <STRONG><FONT color="#FF0000">red banner</FONT></STRONG> stating when your account is scheduled to be cancelled (no longer active and being charged).</P>
<P>&nbsp;</P>
<P>Regarding your refund I would recommend reaching out to our billing department. Today they can be reached by <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">calling our <STRONG><EM>support line</EM></STRONG> and requesting a <EM>transfer</EM> to the billing department</A>. Monday through Friday Billing can be called directly, ensuring that you avoid dropped calls during the transfer process.</P>
<P>&nbsp;</P>
<P>Simply explain your situation and request a refund. Billing will be able to see your previous cases, and they will discuss your options from there.</P>
<P>&nbsp;</P>
<P>I do want to state once again that your account is in cancellation and after the date stated will be <EM>100% cancelled.</EM><STRONG> You won't be charged anymore before or after this specified date.</STRONG> But I found no info regarding a refund and therefore I recommend reaching out to Billing.</P>
<P>&nbsp;</P>
<P>If you have any other questions or concerns, simply reply to this thread and we'd be happy to assist.</P>Sat, 27 Jul 2019 14:32:13 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334497#M30250William_D2019-07-27T14:32:13ZRe: Cancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334500#M30218
<DIV>Hello <LI-USER uid="1116571"></LI-USER>,</DIV>
<DIV>&nbsp;</DIV>
<DIV>We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request.</DIV>
<DIV>&nbsp;</DIV>
<DIV>We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account.</DIV>
<DIV>&nbsp;</DIV>
<DIV>If you require faster assistance or have questions about your billing, please<SPAN>&nbsp;</SPAN><A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://community.constantcontact.com/contact-support&amp;source=gmail&amp;ust=1564323883733000&amp;usg=AFQjCNHSb2b9_u5rR_DcokP6h-tXd2fmLg">call our Billing team</A><SPAN>&nbsp;</SPAN>as we are not able to discuss account billing here in the Community. Thank you.</DIV>Sat, 27 Jul 2019 14:44:41 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334500#M30218William_D2019-07-27T14:44:41ZRe: I want you to please cancel my account & seek full refundhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334502#M30221
<DIV>
<DIV>Hello <LI-USER uid="1116550"></LI-USER>,</DIV>
<DIV>&nbsp;</DIV>
<DIV>We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request.</DIV>
<DIV>&nbsp;</DIV>
<DIV>We have submitted a case to our Billing department to process the cancellation and refund request. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account.</DIV>
<DIV>&nbsp;</DIV>
<DIV>If you require faster assistance or have questions about your billing, please<SPAN>&nbsp;</SPAN><A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://community.constantcontact.com/contact-support&amp;source=gmail&amp;ust=1564323883733000&amp;usg=AFQjCNHSb2b9_u5rR_DcokP6h-tXd2fmLg">call our Billing team</A><SPAN>&nbsp;</SPAN>as we are not able to discuss account billing here in the Community. Thank you</DIV>
</DIV>Sat, 27 Jul 2019 14:51:39 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334502#M30221William_D2019-07-27T14:51:39ZWhy is cancelling my subscription so difficult!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334682#M30306
Thu, 01 Aug 2019 08:35:13 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334682#M30306AshleyMc2019-08-01T08:35:13ZRe: Why is cancelling my subscription so difficult!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334683#M30307
<P>No one is picking up the phones. They dont respond to email and if you try to cancel through chat, they saying it cant be dealt with my chat. Do I just cancel my Direct Debit and wait for them to kick off?</P>Thu, 01 Aug 2019 08:36:37 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334683#M30307AshleyMc2019-08-01T08:36:37ZRe: Why is cancelling my subscription so difficult!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334697#M30308
<P>Hi <LI-USER uid="781845"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>I apologize for the experience you've had with connecting to our support. I can however see you created this post during a time our phone support is closed. Is this when you were <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">calling into our Billing Department</A>? If so, it's important to note that our Billing Support is only available Monday-Friday&nbsp;<SPAN style="font-family: inherit;">8am - 8pm ET. With that said, it's important to us to make sure you are assisted. </SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-family: inherit;">We have submitted a ticket to our Billing Support to review this cancellation request. Please make sure to <A href="https://knowledgebase.constantcontact.com/articles/KnowledgeBase/6391-update-account-contact-email-address?ic=comm_reply" target="_blank" rel="noopener">update your account contact</A> information if needed. A member of this team will reach out directly with any further updates.</SPAN></P>Thu, 01 Aug 2019 17:40:51 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334697#M30308Frankie_P2019-08-01T17:40:51ZCancel subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334704#M30330
I don't see how to cancel my subscription on your website and don't want to place a call.Thu, 01 Aug 2019 20:24:13 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334704#M30330LindaW2902019-08-01T20:24:13Zcancellationhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334709#M30324
you dont provide a simple way to can cancel I dont even see a phone number to call to cancelThu, 01 Aug 2019 22:30:19 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334709#M30324AlexM63572019-08-01T22:30:19ZI need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334716#M30327
<P>I need to cancel my account ASAP.</P>Fri, 02 Aug 2019 03:10:17 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334716#M30327VivacityW2019-08-02T03:10:17ZRe: Why is cancelling my subscription so difficult!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334720#M30315
<P>Hi Frankie,</P><P>9.20am is within your opening hours and I got a "There is no one here to take our call ring back during our opening times. I have said I want to cancel. It doesn't need reviewing, my subscription needs cancelling. I have been with Constant Contact for a number of years and I am not using it. I need to know the notice period from Thursday 1st August when I attempted to cancel and I want confirmation that the Direct Debit will be cancelled. I have really exerted enough energy in to cancelling. I suggest billing contact me to confirm.</P><P>Many thanks</P><P>Bev</P>Fri, 02 Aug 2019 09:44:16 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334720#M30315AshleyMc2019-08-02T09:44:16ZRe: cancellationhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334727#M30326
<P>Hello and thank you for reaching out to The Community. We apologize that you were unable to quickly find the information you were looking for, but we see you were able to call into our Billing Team to request your cancellation. While we are sorry to see you go, if there is anything we can assist with in the meantime please do not hesitate to ask.</P>Fri, 02 Aug 2019 13:37:00 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334727#M30326Antonas_S2019-08-02T13:37:00ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334728#M30329
<P>Hello and thank you for reaching out to The Community! We're sorry to hear Constant Contact is no longer a good fit for you. I’d be happy to help you with your request. I’ve submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. Billing might need to reach out to you to review the request so we’d like to ask to confirm that your contact information is correct in your account. If you’d like this done within 24 hours or have questions about your billing, please&nbsp;<A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">call our Billing Team</A>&nbsp;as we cannot discuss account billing here in the Community. Thank you!</P>Fri, 02 Aug 2019 13:49:35 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334728#M30329Antonas_S2019-08-02T13:49:35ZRe: Cancel subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334730#M30332
<P>Hello and thank you for reaching out to The Community. While <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">calling in directly to our Billing Team</A> would give you the quickest turnaround time, I can send that team a case on your behalf to request to cancel your account. This process can take 24 business hours to complete. The Billing Team may need to reach out to you in order to review your request so please ensure your contact information on your account is up to date. If there is anything else in the mean time we can assist with please do not hesitate to ask.</P>Fri, 02 Aug 2019 13:56:29 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334730#M30332Antonas_S2019-08-02T13:56:29ZCancel my account onlinehttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334804#M30515
<P>Hi,</P><P>&nbsp;</P><P>I want to cancel/delete my constant contact account immediately. I request to delete my account with immediate effect. Don't generate any bills.</P>Mon, 05 Aug 2019 07:01:39 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334804#M30515user072972019-08-05T07:01:39ZWorst cancelation process everhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334844#M30482
Wix is doing the same you offer for free for its premium members, please cancel my account, Natshop.com. Your phones don't work properly in México.Tue, 06 Aug 2019 15:40:47 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334844#M30482user45638672019-08-06T15:40:47ZCancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334848#M30504
Cancel accountTue, 06 Aug 2019 16:56:01 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334848#M30504TerriT7782019-08-06T16:56:01ZResiliationhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334866#M30473
<P>Bonjour, je veux résilier mon compte.</P>
<P>&nbsp;</P>
<P>Cordialement</P>
<P>&nbsp;</P>Mon, 12 Aug 2019 16:16:24 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334866#M30473user6963862019-08-12T16:16:24ZI'd like to cancel my subsriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334869#M30501
<P>Please let me know how I can do that. Email me to&nbsp; or call me at&nbsp;</P>Mon, 12 Aug 2019 20:06:23 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334869#M30501NatalieM0522019-08-12T20:06:23ZPLEASE CANCEL MY ACCOUNT!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334909#M30479
<P>I'm not understanding why I need to call to cancel my account.&nbsp;</P><P>&nbsp;</P><P>Please Cancel My ACCOUNT!!!</P><P>&nbsp;</P><P>This has been the worst service I've ever used! I've been paying for a&nbsp;<SPAN>Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL!</SPAN></P><P>&nbsp;</P><P><SPAN>It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>I will be reporting this aspect to the&nbsp;better business bureau as I feel that at this point your service is just trying to take advantage of your customers.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>PLEASE CANCEL MY ACCOUNT!</SPAN></P>Thu, 08 Aug 2019 01:44:08 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334909#M30479TimothyC4452019-08-08T01:44:08ZPLEASE CANCEL MY ACCOUNT!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334910#M30478
I'm not understanding why I need to call to cancel my account. Please Cancel My ACCOUNT!!! This has been the worst service I've ever used! I've been paying for a Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL! It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online. I will be reporting this aspect to the better business bureau as I feel that at this point your service is just trying to take advantage of your customers. PLEASE CANCEL MY ACCOUNT!Thu, 08 Aug 2019 01:50:17 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334910#M30478TimothyC4452019-08-08T01:50:17ZPLEASE CANCEL MY ACCOUNT!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334911#M30480
<P>I'm not understanding why I need to call to cancel my account.&nbsp;</P><P>&nbsp;</P><P>Please Cancel My ACCOUNT!!!</P><P>&nbsp;</P><P>This has been the worst service I've ever used! I've been paying for a&nbsp;<SPAN>Marketing Advisor that I haven't talked to once in the months that I've had your service and I don't feel that me talking to anyone in "your billing department" will make anything better! Also, anything that would need to be discussed with someone in your billing department could BE IN AN EMAIL!</SPAN></P><P>&nbsp;</P><P><SPAN>It's INSANE and that you don't have an option to available to your customers to cancel an account online, but you're more than happy to have them sign up online.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>I will be reporting this aspect to the&nbsp;better business bureau as I feel that at this point your service is just trying to take advantage of your customers.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>PLEASE CANCEL MY ACCOUNT!</SPAN></P>Thu, 08 Aug 2019 01:52:08 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334911#M30480TimothyC4452019-08-08T01:52:08ZRe: Worst cancelation process everhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334937#M30483
<P>Hello&nbsp;<LI-USER uid="1119012"></LI-USER>,&nbsp;</P>
<P>&nbsp;</P>
<P><SPAN>Thanks for joining us in the Community. We are sorry Constant Contact isn't a fit for you at this time. We have taken a look at your account and can see you were able to successfully connect with our Billing Support for further assistance. Your account has successfully been canceled! If you have any further questions, for your account security we suggest giving a call back into this department. For phone number and hours available, please click <A href="https://community.constantcontact.com/help-center?ic=help_panel?ic=comm_reply" target="_blank" rel="noopener">here</A>.&nbsp;</SPAN></P>Thu, 08 Aug 2019 20:10:41 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334937#M30483Brian_H2019-08-08T20:10:41ZRe: PLEASE CANCEL MY ACCOUNT!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334943#M30481
<P>Hey&nbsp;<LI-USER uid="1096663"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to us! I really apologize for the experience that you have had with us. I would be happy to help you cancel your account, I will send a case over to our Billing team requesting that they cancel your account. Please let us know if we can be of further assistance!&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Thu, 08 Aug 2019 22:18:02 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334943#M30481Desi_B2019-08-08T22:18:02ZCANCEL MY ACCOUNThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334946#M30475
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<DIV class="lia-message-post-date lia-component-post-date lia-component-message-view-widget-post-date">I've been trying to cancel my account.&nbsp; I've spoken to reps and the call is dropped after waiting on hold.&nbsp; It is ridiculous that you must call to cancel an account.&nbsp; There should be an easier way, but I am very aware as to why there is not.&nbsp; Please cancel my account immediately: vivacitywellnessclinic@gmail.com</DIV>
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<P>I've been trying to cancel my account. I've spoken to your staff and the call is dropped after several minutes of talking waiting and getting transferred from one department to another by your staff. It is ridiculous that you must call to cancel an account.&nbsp; You are tricking your users and should have an easier means of cancellation.&nbsp; Please cancel my account immediately.&nbsp; The email is ***.&nbsp; I don't know what else to do in order to cancel it.</P>
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</DIV>Fri, 09 Aug 2019 16:00:02 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334946#M30475VivacityW2019-08-09T16:00:02ZCancel My Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334954#M30498
I'd like to cancel my account effective immediately.Fri, 09 Aug 2019 13:51:17 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334954#M30498SharonM212019-08-09T13:51:17ZRe: CANCEL MY ACCOUNThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334960#M30476
<P><LI-USER uid="1118042"></LI-USER>&nbsp; I do see we are engaging with you in Twitter. We will continue to assist you there.&nbsp;</P>Fri, 09 Aug 2019 15:59:41 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334960#M30476Mary_S2019-08-09T15:59:41ZRe: Resiliationhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334979#M30474
<DIV>Bonjour <LI-USER uid="1119152"></LI-USER>&nbsp;!</DIV>
<DIV>&nbsp;</DIV>
<DIV>I'm sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please<SPAN>&nbsp;</SPAN><A href="https://community.constantcontact.com/contact-support" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=https://community.constantcontact.com/contact-support&amp;source=gmail&amp;ust=1565466948659000&amp;usg=AFQjCNG8_ZHY9YVFcOmCdtSHuf8LmMthtg">call our Billing team</A><SPAN>&nbsp;</SPAN>as we are not able to discuss account billing here in the Community. Thank you.</DIV>Fri, 09 Aug 2019 20:47:09 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/334979#M30474Brigitte_P2019-08-09T20:47:09ZRe: Cancel My Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335031#M30500
<P>Hi&nbsp;<LI-USER uid="1119828"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>I apologize for the delay in our response! I have submitted this request to our Billing Support. Please make sure your <A href="https://knowledgebase.constantcontact.com/articles/KnowledgeBase/6391-update-account-contact-email-address?ic=comm_reply" target="_blank" rel="noopener">contact information is up to date</A> so this team can follow-up directly.</P>Mon, 12 Aug 2019 16:47:52 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335031#M30500Frankie_P2019-08-12T16:47:52ZRe: I'd like to cancel my subsriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335041#M30503
<P>Hi&nbsp;<LI-USER uid="791903"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>I apologize for the delay in our reply! With that said, I have taken a look at your account and can see you were able to connect with our Billing Support. This team was able to successfully schedule your account to be canceled. If you have any further questions we suggest giving a <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">call back into this team</A>.</P>Mon, 12 Aug 2019 20:05:26 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335041#M30503Frankie_P2019-08-12T20:05:26ZRe: Cancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335049#M30506
<P>Hi&nbsp;<LI-USER uid="1111704"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>We're sorry to hear you would like to cancel! Though we have taken a look at your account and can see your trial period has ended. Once these trials have ended you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. Not only this, but your account was created through a 3rd party program. If you have any further questions on the status of your account we suggest contacting the program you signed up through directly.</P>Mon, 12 Aug 2019 20:55:24 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335049#M30506Frankie_P2019-08-12T20:55:24ZRe: I Want to deactivate mi accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335054#M30522
<P>Por qué está bloqueada mi cuenta?</P>Mon, 12 Aug 2019 21:28:27 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335054#M30522user724142019-08-12T21:28:27ZRe: Cancel my account onlinehttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335060#M30517
<P>Hey&nbsp;<LI-USER uid="1113085"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to us! We're sorry to hear you would like to cancel, but we understand. I will submit a request to our billing team to cancel your account and you should get an email confirmation once it's completed. Please let us know if you have any other questions or concerns!&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Mon, 12 Aug 2019 22:27:39 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335060#M30517Desi_B2019-08-12T22:27:39ZRe: I Want to deactivate mi accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335079#M30523
<P><LI-USER uid="1120121"></LI-USER>&nbsp;</P>
<P>Thank you for reaching out to the Community. In regard to deactivating your account, I do show that your account is set to cancel. I apologize for any confusion regarding your account being blocked. For further information, our compliance team would be happy to discuss your account with you. You can reach our compliance department <A href="https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5782-contact-an-account-review-and-deliverability-specialist?ic=comm_reply" target="_blank" rel="noopener">here</A>.</P>Tue, 13 Aug 2019 15:21:39 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335079#M30523Mary_S2019-08-13T15:21:39Zcancel subscription on line...https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335105#M30549
<P>Please cancel my subscription..</P><P>&nbsp;</P><P>Kindly acknowledge...</P>Wed, 14 Aug 2019 00:42:49 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335105#M30549MartaF82019-08-14T00:42:49ZHow can I stop with Constant Contact service?https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335109#M30543
<P>I want to stop using Constant Contact. How can I opt out, I can't see any links for that.&nbsp;</P><P>Thanks for your support</P><P>Dalida</P>Wed, 14 Aug 2019 08:01:29 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335109#M30543FirstNameL734952019-08-14T08:01:29ZRe: How can I stop with Constant Contact service?https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335115#M30547
<P>Hello,</P>
<P>We're sorry to see you go but we appreciate your time and I want to assist you with your request. I’ll submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please&nbsp;<A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">call our Billing team</A>&nbsp;as we are not able to discuss account billing here in the Community. If there is anything else in the meantime we can assist with please do not hesitate to ask. &nbsp;&nbsp;</P>Wed, 14 Aug 2019 13:34:04 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335115#M30547Antonas_S2019-08-14T13:34:04ZRe: cancel subscription on line...https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335116#M30551
<P><FONT face="arial,helvetica,sans-serif"><FONT size="3">Hello! We’re sorry to see you go but I can assist you with your request. I’ll submit a case to our Billing Team in order for them to process the cancellation. This can take up to 24 business hours to process. The Billing Team may need to reach out to you to review your request, so be sure your contact information on your account is up to date.</FONT> . If you’d like faster assistance or have questions about your billing, please&nbsp;<A href="https://community.constantcontact.com/contact-support" target="_blank">call our Billing team</A>&nbsp;as we are not able to discuss account billing here in The Community. If there is anything else in the meantime we can assist with please do not hesitate to ask.</FONT> &nbsp;&nbsp;</P>Wed, 14 Aug 2019 13:42:28 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335116#M30551Antonas_S2019-08-14T13:42:28Zcancel our subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335119#M30566
we signed up for a trial month and there has been no response from repeated requests to Ian Wheeler (and his suggestion) for help customing our newsletter template. radio silence after he made many promises. please refund our trial period. we have found another provider. susan silberberg CivicMoxieWed, 14 Aug 2019 14:04:19 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335119#M30566SusanS97112019-08-14T14:04:19Zremove us from databasehttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335135#M30573
the person who was going to be handling this is leaving the company and we will be taking another direction. could you please delete or remove us from your data base. Thanks so muchWed, 14 Aug 2019 18:50:40 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335135#M30573LanceK6412019-08-14T18:50:40ZRe: cancel our subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335141#M30567
<P>Hi&nbsp;<LI-USER uid="1117283"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to the Community. I apologize this is the experience you've had with your account. This is definitely not the experience we want our users to have! If you can please email us at social_support(at)constantcontact(dot)com and let us know the username you signed up with as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback on this sales agent. I also have taken a look at your account and can see you have spoken with our Billing Support for this cancellation request. If you have any further questions on the status of your account,&nbsp;please give a call back to our <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">Billing Department</A>. One of our billing agents can help you get the answers you need. Thanks!&nbsp;</P>Wed, 14 Aug 2019 19:43:04 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335141#M30567Frankie_P2019-08-14T19:43:04ZRe: remove us from databasehttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335166#M30575
<P>Hello and thank you for reaching out to The Community. I see the account you are referencing is a Trial account. With that being said as long as you do not activate your Trial account and add a payment method, your account will close automatically at the end of the trial period. If there is anything else we can assist with please do not hesitate to let us know.</P>Thu, 15 Aug 2019 12:56:20 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335166#M30575Antonas_S2019-08-15T12:56:20ZHave to delete my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335200#M30586
<P>Hi, I want to delete my account and contacts saved so please give me solution to delete the account.</P>Fri, 16 Aug 2019 11:40:08 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335200#M30586user40894262019-08-16T11:40:08ZRe: Have to delete my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335202#M30587
<P>Hello. We're sorry to hear Constant Contact is no longer a good fit for you. To assist you with this I have submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you ensure that your contact information is up to date in your account. If you require faster turnaround or have questions about your billing, please&nbsp;<A href="https://community.constantcontact.com/contact-support" data-saferedirecturl="https://www.google.com/url?q=https://community.constantcontact.com/contact-support&amp;source=gmail&amp;ust=1566049570263000&amp;usg=AFQjCNErsyYT0_DHmNWQNQNY6-WCwkIiiQ" target="_blank">call our Billing team</A>&nbsp;as we are not able to discuss account billing here in the Community. Thank you.</P>Fri, 16 Aug 2019 13:53:39 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335202#M30587Antonas_S2019-08-16T13:53:39ZCancel Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335249#M30629
<P>Hi Constant Contact,</P>
<P>&nbsp;</P>
<P>Can you please cancel and refund my account for my initial month? My email is</P>
<P>Thanks,<BR />michael</P>
<P>&nbsp;</P>Sun, 18 Aug 2019 14:45:48 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335249#M30629michaely5342019-08-18T14:45:48ZRe: Cancel Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335253#M30630
<P>Hello&nbsp;<LI-USER uid="1121728"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to the Community! We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">please call our Billing team</A> as we are not able to discuss account billing here in the Community. Thank you.</P>Sun, 18 Aug 2019 14:47:10 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335253#M30630Zoe_H2019-08-18T14:47:10ZRe: Cancel subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335330#M30656
<P>This is a formal message to cancel my subscription NOW before you take anymore money out of my account!&nbsp;</P>Tue, 20 Aug 2019 08:53:49 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335330#M30656user366482019-08-20T08:53:49ZRe: Cancel subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335334#M30657
<P>Hello, we're sorry to hear you’re leaving. We appreciate your time and want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please&nbsp;<A href="https://community.constantcontact.com/contact-support" data-saferedirecturl="https://www.google.com/url?q=https://community.constantcontact.com/contact-support&amp;source=gmail&amp;ust=1566391342044000&amp;usg=AFQjCNGjyI82LUdi7vGaaSoagoAwiiuutQ" target="_blank">call our Billing team</A>&nbsp;as we are not able to discuss account billing here in the Community. If there is anything else we can assist in the meantime do not hesitate to ask.</P>Tue, 20 Aug 2019 12:46:14 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335334#M30657Antonas_S2019-08-20T12:46:14ZCancel Subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335457#M30704
I am furious that CC want me to UPGRADE my paid subscription in order to send an automated sequence to 25 subscribers. **bleep**ing ridiculous. Please cancel my subscription STATFri, 23 Aug 2019 08:51:47 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335457#M30704user48962382019-08-23T08:51:47ZRe: Cancel Subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335462#M30705
<P>Hello&nbsp;<LI-USER uid="1102135"></LI-USER>. Thank you for posting here in the Community. Automation is a feature available for those under our Email Plus plan and you would need to upgrade in order to use it.&nbsp;</P>
<P>&nbsp;</P>
<P>Since you have requested for us to close your account, I have submitted a case to our Billing department to process this request and it can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you to confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our<SPAN>&nbsp;</SPAN><A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">Billing team</A><SPAN>&nbsp;</SPAN>as we are not able to discuss account billing here in the Community. Thank you!</P>
<P>&nbsp;</P>Fri, 23 Aug 2019 12:53:14 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335462#M30705Caitlin_M2019-08-23T12:53:14ZI need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335512#M30876
I would like to deactivate my constant contact account as well as the card credentials saved to the account. Could you please help me with the same?Sun, 25 Aug 2019 04:23:52 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335512#M30876user8946772019-08-25T04:23:52ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335524#M30877
<P>Hello&nbsp;<LI-USER uid="1122508"></LI-USER>,</P>
<P>&nbsp;</P>
<P>We're sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">Billing team</A> as we are not able to discuss account billing here in the Community. Thank you.&nbsp;</P>Sun, 25 Aug 2019 14:19:48 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335524#M30877Zoe_H2019-08-25T14:19:48ZPlease delete my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335555#M30782
<P>I created this account thinking it was a free website. I no longer wish to have an account on this website. Please delete my account.&nbsp;</P>Sun, 25 Aug 2019 23:16:52 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335555#M30782LauraS54502019-08-25T23:16:52ZCancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335564#M30785
<P>Dear, I tried to contact your team to cancel my account. How do I do ? Mickael&nbsp;</P>Mon, 26 Aug 2019 13:33:34 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335564#M30785user3638412019-08-26T13:33:34ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335572#M30878
<P>It's been more than 24 hours still, my account and the card details are active. And I have been charged for the last month as well. Could you please process the request fast, the account is no longer needed for me.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Thanks,</P><P>Vinoth</P>Mon, 26 Aug 2019 13:08:12 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335572#M30878user8946772019-08-26T13:08:12ZRe: Please delete my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335573#M30783
<P>Hello&nbsp;<LI-USER uid="1123540"></LI-USER>&nbsp;</P>
<P>We appreciate your time and want to assist you with your request. With that said our trial accounts only run for 60 days. After&nbsp;the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. Our Billing Support has contacted you directly with this information as well.</P>Fri, 30 Aug 2019 18:46:06 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335573#M30783Elizabeth_M2019-08-30T18:46:06ZRe: Cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335576#M30786
<P>Hello&nbsp;<LI-USER uid="1123482"></LI-USER>&nbsp;</P>
<P>I am sorry to hear you wish to cancel your account. You can call into our billing team or we can help you. If you would like us to start that process for you just let us know. It does take about 24 hours from our end.&nbsp;</P>Mon, 26 Aug 2019 13:23:51 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335576#M30786Elizabeth_M2019-08-26T13:23:51ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335604#M30879
<P>Hi&nbsp;<LI-USER uid="1122508"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>I apologize for the wait time you are experiencing. With that said our Billing Support is not currently available on weekends. I have however notified this team. A member of our Billing Support will reach out directly with any further updates.</P>Mon, 26 Aug 2019 21:55:20 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335604#M30879Frankie_P2019-08-26T21:55:20ZCancel Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335667#M30835
<P><SPAN>I would like to cancel my account. Please provide instruction on how I can proceed.&nbsp; Please let the billing team to contact via my billing email address as I am an overseas client that is having difficulty on live chat as of time zone difference.&nbsp; Thank you.</SPAN></P>Wed, 28 Aug 2019 02:31:01 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335667#M30835Fannyfan2019-08-28T02:31:01ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335671#M30880
<P>Hi Team,</P><P>Still, my account is active and doesn't get any updated from your billing support yet. I got a message inside the constant contact account(<SPAN>Please Note: Your account is scheduled to be cancelled on 09/30/2019). I want the account to be cancelled as soon as possible and I don't want to be get billed for the next month. But the mentioned date looks like the account will be active till the next month and I will be charged for that. Could you please help me to cancel the account soon.</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P><SPAN>Thanks,</SPAN></P><P><SPAN>Vinoth</SPAN></P>Wed, 28 Aug 2019 07:39:15 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335671#M30880user8946772019-08-28T07:39:15ZRe: cancel / delete accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335672#M30844
<P>Hi,</P><P>I'd like to cancel my account. I was using trial but I saw $0 in my account balance. Is that matter? Could you help me with that?</P><P>Thanks</P>Wed, 28 Aug 2019 08:42:45 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335672#M30844Anonymous2019-08-28T08:42:45ZRe: Cancel Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335682#M30836
<P>Hello&nbsp;<LI-USER uid="4204"></LI-USER>&nbsp;</P>
<P>We are sorry to hear Constant Contact is no longer a good fit for you. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.</P>Wed, 28 Aug 2019 14:13:31 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335682#M30836Elizabeth_M2019-08-28T14:13:31ZRe: Cancel Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335687#M30838
Yes please let the billing team to reach me out via my billing email. Thank you.Wed, 28 Aug 2019 13:57:43 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335687#M30838Fannyfan2019-08-28T13:57:43ZRe: cancel / delete accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335707#M30845
<P><LI-USER uid="1124250"></LI-USER>&nbsp;<BR /><BR /></P>
<P>We're sorry to hear Constant Contact is no longer a good fit for you. I can see that you spoke with a team member to get the account canceled. Please let us know if you do need additional assistance. We appreciate your time and want to ensure you are assisted.</P>Wed, 28 Aug 2019 15:47:05 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335707#M30845Mary_S2019-08-28T15:47:05ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335716#M30881
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<DIV id=":gr.ma" class="Mu SP" data-tooltip="August 28, 2019 at 1:51:54 PM UTC-4"><SPAN class="tL8wMe EMoHub">Hi <LI-USER uid="1122508"></LI-USER>&nbsp;</SPAN></DIV>
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<DIV class="Mu SP" data-tooltip="August 28, 2019 at 1:51:54 PM UTC-4"><SPAN class="tL8wMe EMoHub">Thank you for following up on this experience. Though we are unable to discuss billing details publicly, we ha</SPAN><SPAN class="tL8wMe EMoHub">ve contacted our Billing team to review the cancellation date and the newest charge on the account.</SPAN></DIV>
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</DIV>Wed, 28 Aug 2019 21:17:15 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335716#M30881Frankie_P2019-08-28T21:17:15ZCANCEL MY ACCOUNT!!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335724#M30884
You won't let me cancel by phone, by chat, by bot - **bleep**, constant contact? I'm cancelling my card so you can't keep billing me, but seriously. This is stupid. Taking a screen shot as evidence I have submitted my request in writing. Losers.Thu, 29 Aug 2019 00:59:46 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335724#M30884Steven_B_Critcher2019-08-29T00:59:46ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335725#M30882
<P>Me too, and they won't let you.&nbsp; It's spooky.&nbsp; I cancelled the card that was getting billed - I called, chatted, talked to a robot, but everything disconnects when you pursue cancellation.&nbsp; Class Action Lawsuit waiting to happen!</P>Thu, 29 Aug 2019 01:01:25 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335725#M30882Steven_B_Critcher2019-08-29T01:01:25ZRe: I need to cancel my accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335726#M30883
<P>Hi Team,</P><P>&nbsp;</P><P>Could you please let me know how long it would take, It's been a week since I have reported my query is not solved yet. Could you please help me with the ETA?</P><P>&nbsp;</P><P>&nbsp;</P><P>Thanks,</P><P>Vinoth</P>Thu, 29 Aug 2019 02:15:21 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335726#M30883user8946772019-08-29T02:15:21ZRe: Consumer Complainthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335732#M30870
<P>I have been trying to cancel my subscription for 3 weeks now and it is practically impossible.&nbsp;</P><P>I live in South Africa and it is impossible to contact anybody in the billing department.&nbsp;</P><P>What kind of a 'Professional Email Marketing tool' does not have the option to send an email to their billing department or any customer service email for that matter?? It makes no sense and I will never recommend this service to anybody as it just ends up in your Junk Folder anyway.&nbsp;</P>Thu, 29 Aug 2019 08:43:26 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335732#M30870user347282019-08-29T08:43:26ZRe: Consumer Complainthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335744#M30871
<P>Hello&nbsp;<LI-USER uid="1121842"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for bringing your concerns to the Community. I'm sorry you haven't been able to reach our Billing department. <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">I just want to confirm Billing's contact information is available on our Help Center.</A>&nbsp;</P>
<P>&nbsp;</P>
<P>I reviewed your account and it looks like you have already been scheduled to be canceled. You should be all set!</P>Thu, 29 Aug 2019 15:00:42 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335744#M30871Nick_S.2019-08-29T15:00:42ZRe: CANCEL MY ACCOUNT!!https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335749#M30886
<P>Hi&nbsp;<LI-USER uid="31131"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>I apologize for the experience you've had with canceling your account.&nbsp;<SPAN>I have submitted this cancellation request to our Billing Support. We only ask that your </SPAN><A href="https://knowledgebase.constantcontact.com/articles/KnowledgeBase/15624-Updating-Your-Account-Information?ic=comm_reply" target="_blank" rel="noopener nofollow noopener noreferrer">contact information</A>&nbsp;be set to<SPAN>&nbsp;the best information&nbsp;you can be reached. This team will reach out directly with any further updates.</SPAN></P>Thu, 29 Aug 2019 15:58:37 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335749#M30886Frankie_P2019-08-29T15:58:37Zcancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335832#M30957
how do we cancel?Sun, 01 Sep 2019 15:02:37 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335832#M30957CatherineT062019-09-01T15:02:37ZCANCELLATION OF CONTRACThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335834#M30960
I have not used Constant Contact in many months and do not have time to use it. Please cancel my contract and stop taking payments from my checking account.Sun, 01 Sep 2019 20:16:38 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335834#M30960BillC419002019-09-01T20:16:38ZCancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335838#M30935
<P>Please cancel my account at the end of the current billing period.</P>Sun, 01 Sep 2019 22:17:12 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335838#M30935OtisS762019-09-01T22:17:12ZRe: Cancel Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335840#M30919
<P>I have been contacted via billing team (<FONT face="arial">Laura&nbsp;</FONT><FONT face="arial">Constant Contact’s Billing Department)&nbsp;</FONT>for the termination application.&nbsp; I acknowledged the effective date is 30 September 2019.</P>
<P>&nbsp;</P>
<P>Since I had received a payment receipt amounted to on 26 August 2019.&nbsp; Please advise this is the payment for which particular period covered.&nbsp; Meanwhile please let me know the last payment being charged through my credit card for my record.</P>Mon, 09 Sep 2019 17:34:28 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335840#M30919Fannyfan2019-09-09T17:34:28ZRe: Cancel Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335859#M30923
<P>I have been contacted via billing team (<FONT face="arial">Laura&nbsp;</FONT><FONT face="arial">Constant Contact’s Billing Department)&nbsp;</FONT>for the termination application.&nbsp; I acknowledged the effective date is 30 September 2019.</P>
<P>&nbsp;</P>
<P>Since I had received a payment receipt amounted to&nbsp; on 26 August 2019.&nbsp; Please advise this is the payment for which particular period covered.&nbsp; Meanwhile please let me know the last payment being charged through my credit card for my record.</P>Mon, 09 Sep 2019 17:34:17 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335859#M30923Fannyfan2019-09-09T17:34:17ZRe: Cancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335866#M30936
<P>Hello OtisS76,</P>
<P>We're sorry to see you go and we appreciate your time. I want to assist you with your request. I have submitted a case to our Billing Team to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so ensure your contact information is correct in your account. If you require faster assistance or have questions about your billing, please&nbsp;<A href="https://community.constantcontact.com/contact-support" target="_blank">call our Billing team</A>&nbsp;as we are not able to discuss account billing here in The Community. Thank you.</P>Tue, 03 Sep 2019 13:03:42 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335866#M30936Antonas_S2019-09-03T13:03:42ZCANCELLATIONhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335876#M30962
YOU MAKING ME WAIT MORE THAN 30 MINUTES JUST TO SPEAK WITH SOMEONE TO CANCEL IS RIDICULOUS. I WILL MAKE SURE TO SHARE WITH MY 5000 FOLLOWERS!!!Tue, 03 Sep 2019 16:42:06 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335876#M30962BrianH77102019-09-03T16:42:06ZRe: cancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335878#M30959
<P>Hi&nbsp;<LI-USER uid="795604"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>That's a great question! All cancellations are done through our Billing Support. Members of our Community Support like myself can assist by submitting your request to this team. Though the good news is I can see you were able to contact our <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">Billing Department by phone</A>. Your account has successfully been scheduled to be canceled through this call.</P>Tue, 03 Sep 2019 18:29:49 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335878#M30959Frankie_P2019-09-03T18:29:49ZRe: CANCELLATION OF CONTRACThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335881#M30961
<P>Hi&nbsp;<LI-USER uid="1125342"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>It's important that I first point out Constant Contact is a monthly service that does not come with a contract. Because of this we would be happy to make sure you are assisted. In fact I have submitted your cancellation request to our Billing Department. A member of this team will reach out with any further updates.</P>Tue, 03 Sep 2019 19:34:08 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335881#M30961Frankie_P2019-09-03T19:34:08Zcancel subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335882#M30969
i want to cancel my subscription, in trying to contact you, i am put on hold without an answer. i am busy too caring for my elderly mother and no longer NEED this service that NEVER did any help for me. Please cancel my account.Tue, 03 Sep 2019 20:05:12 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335882#M30969AngelaN4862019-09-03T20:05:12ZRe: CANCELLATIONhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335892#M30963
<P>Hi&nbsp;<LI-USER uid="1125713"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>I apologize for the longer than normal wait you were experiencing! I can understand how important it is to connect with our support. With that said, I have submitted a ticket in your account to our Billing Support for further assistance. A member of this team will review this cancellation request and reach out with an update.</P>Tue, 03 Sep 2019 21:43:32 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335892#M30963Frankie_P2019-09-03T21:43:32ZNeed to cancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335896#M30984
How can Incancel my account? I am not using the service anymore.Tue, 03 Sep 2019 22:31:20 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335896#M30984user112772019-09-03T22:31:20ZRe: cancel subscriptionhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335900#M30971
<P>Hello&nbsp;<LI-USER uid="1125806"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to us. We're sorry to hear the product was unable to fulfill the purposes you needed. Do you have any suggestions as to how our product could be improved?</P>
<P>&nbsp;</P>
<P>It looks as though a case was already submitted to our Billing team, who will be reaching out if they require any additional information.</P>
<P>&nbsp;</P>
<P>If you have any additional questions or concerns, feel free to reply to this thread or create a new one and we'd be happy to assist.</P>Tue, 03 Sep 2019 23:13:10 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335900#M30971William_D2019-09-03T23:13:10ZTerminationhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335905#M30987
<P>Dear Sir/Madam, My account is&nbsp; I want to terminate my Constant Contact account immediately. Could you please help? Best regards, Jack Lan</P>Wed, 04 Sep 2019 15:53:59 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335905#M30987user481482019-09-04T15:53:59ZRe: Need to cancel accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335923#M30985
<P>We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so be sure you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please&nbsp;<A href="https://community.constantcontact.com/contact-support" target="_blank">call our Billing team</A>&nbsp;as we are not able to discuss account billing here in the Community. Thank you.</P>
<P>&nbsp;</P>Wed, 04 Sep 2019 14:28:06 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335923#M30985Antonas_S2019-09-04T14:28:06ZRe: Terminationhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335925#M30988
<P><SPAN>We're sorry to see you go. We appreciate your time and I want to assist you with your request. I have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so be sure you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please&nbsp;</SPAN><A href="https://community.constantcontact.com/contact-support" target="_blank" rel="noopener">call our Billing team</A><SPAN>&nbsp;as we are not able to discuss account billing here in the Community. Thank you.</SPAN></P>Wed, 04 Sep 2019 14:44:08 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335925#M30988Antonas_S2019-09-04T14:44:08ZCAN ANYONE REPLY TO MY EMAILS?????https://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335971#M31030
<P>I HAVE BEEN TRYING TO GET IN TOUCH WIHT YOU SO I CAN CANCEL MY ACCOUNT. THREE WEEKS AGO I SENT AN EMAIL TWICE AND NO RESPONSE AT ALL. I JUST BEEN CHARGED AGAIN. THIS IS UNACCEPTABLE! I REQUESTED SUSPENSION OF MY ACCOUNT AND I WANT TO CANCEL MY ACCOUNT, BUT NO ONE IS INTERESTED TO HELP. WHAT YOU ARE INTERESTED IS TAKING MONEY FROM MY ACCOUNT.&nbsp;</P>Thu, 05 Sep 2019 07:53:08 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335971#M31030First-NameL172132019-09-05T07:53:08ZCAN YOU STOP CHARGING MY CREDIT CARD???? I HAVE CANCELED MY ACCOUNT THREE WEEKS AGOhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335972#M31031
<P>I HAVE BEEN TRYING TO GET IN TOUCH WITH CONSTANT CONTACT FOR THE LAST THREE WEEKS, SO I CAN CANCEL MY ACCOUNT. THREE WEEKS AGO I SENT NUMBER OF EMAILS AND NO-ONE &nbsp;RESPONDED AT ALL.</P><P>I JUST BEEN CHARGED AGAIN. THIS IS UNACCEPTABLE!</P><P>&nbsp;</P><P>I REQUESTED SUSPENSION OF MY ACCOUNT AND I WANT TO CANCEL MY ACCOUNT, BUT NO ONE IS INTERESTED TO HELP. WHAT YOU ARE INTERESTED IS TAKING MONEY FROM MY ACCOUNT.&nbsp;</P><P>VLADISLAV DIMITROV&nbsp;</P>Thu, 05 Sep 2019 08:08:08 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335972#M31031First-NameL172132019-09-05T08:08:08ZRe: CAN YOU STOP CHARGING MY CREDIT CARD???? I HAVE CANCELED MY ACCOUNT THREE WEEKS AGOhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335995#M31032
<P>Hi&nbsp;<LI-USER uid="1123068"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for reaching out to the Community. I also would like to&nbsp;apologize for the experience you've had with connecting to our Support. At this time email is not a line of support that is available. I do however want to make sure you are assisted with this request! I have submitted your cancellation request to our Billing Support. A member of this team will review this request and reach out directly to you.&nbsp;If you would like quicker service, our Billing Department is also <A href="https://community.constantcontact.com/contact-support?ic=comm_reply" target="_blank" rel="noopener">available by phone</A>.</P>Thu, 05 Sep 2019 18:46:28 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/335995#M31032Frankie_P2019-09-05T18:46:28Zcancel trialhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336007#M31042
please cancel trial. no longer interested at this time.Thu, 05 Sep 2019 22:55:30 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336007#M31042SandraR7872019-09-05T22:55:30ZPlease refund mehttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336016#M31044
I thought i was purchasing a professional email addressFri, 06 Sep 2019 05:17:36 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336016#M31044FirstNameL615272019-09-06T05:17:36ZCancel My Accounthttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336026#M31048
I received a call and that's a no no. Do not call me. Yes, I did provide it, but now I want the account closed. Thank you. Thank you. Thank you.Fri, 06 Sep 2019 16:10:37 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336026#M31048MarielaM392019-09-06T16:10:37ZRe: cancel trialhttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336032#M31043
<P>Hi <LI-USER uid="1126536"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>We're sorry to hear you feel this way! Though your account was created through a third-party the good news is because you are under a trial that has yet to be billed. Because of this we were able to successfully cancel your account so you will not receive any future charges from this third-party.</P>Fri, 06 Sep 2019 18:19:02 GMThttps://community.constantcontact.com/t5/Get-Help/Cancel/m-p/336032#M31043Frankie_P2019-09-06T18:19:02Z