Freezes on the SanDisk screen, then whites out.

When I both turn on my Sansa and plug it into the computer, it gets
stuck on the opening SanDisk screen. It then sits there for approx
15-20 seconds then whites out. I also have to hold down the power
button for about 45 seconds to turn it off. Prior to this I had
deleted a few albums from my Sansa on WMP, but it deleted 90% of my
library. Then it froze when I was trying to find my music.

when i power it up, it stays on sandisk opening screen for 15-20 seconds and then whites out. If i hold the power button long enough, it eventually shuts down.

when i power it up, it stays on sandisk opening screen for 15-20 seconds and then whites out. If i hold the power button long enough, it eventually shuts down.

AnonymousMay 15, 2009

My player is also having the same problem, the player shows the SanDisk Logo and then flashes white and shows the logo again. The display then has a bunch of lines appear on the screen and slowly fades. It doesn't do anything when you connect it to the computer and I tried the reformatting and still was unable to fix the problem.

My player is also having the same problem, the player shows the SanDisk Logo and then flashes white and shows the logo again. The display then has a bunch of lines appear on the screen and slowly fades. It doesn't do anything when you connect it to the computer and I tried the reformatting and still was unable to fix the problem.

You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475Please rate accordinglyThank youComputerrep

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My Sansa Fuze sometimes goes to the White Screen of Death too--1) Turn it on, get the white screen, then hold the 'off' button in the up position for up to 20 seconds to force it off. Wait 20 more seconds, then turn it on again.

2) You may have to reformat your player--If you have a copy of the 'Sansa Updater' software on your computer, page 17 of the user manual says that reformatting the player is possible through commands from your computer. If your player is recognized by the computer, this could also work.

One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

It will turn on but freezes at the opening screen. Cannot access the
menu whatsoever. I've tried plugging it into USB in the back, removing
the battery, sliding the Hold button to the right as advised in forum
suggestions but nothing budges it from the opening screen. Also: it
does not show up as being attached to any computer I plug it into. Got
a fix?

Is the Sansa still accessible from the computer? If it is, then your gonna need the latest firmware update.

http://www.sandisk.com/Retail/Default.aspx?CatID=1376

If not, then I suggest turning off the sansa altogether and plugging it into the computer. Then it should automatically turn on when plugged into the computer, and hopefully not shut off. Then do as stated in first few sentences.

Delete everything by formatting it then activate the hold switch, press the power button, turn it on, download a fresh new firmware from the www.sandisk.com site and drag it to the player then connect the player to the computer, then initiate the firmware. try to get the latest one.Hope dis works. RATE PLZ