Delivery and Returns

Carriage Charges U.K.

Delivery to most Mainland UK postcodes is £4.95 (ex VAT) for orders weighing up to 25 kilos gross weight, within a maximum parcel size of 450 x 300 x 300mm. Delivery to Postcodes IV, HS, BT, Highlands & Islands, and some other remote postcodes will attract a premium. The shopping cart will identify these charges before you finalise your order.

Some volume orders for oversized packs of Bottles / Jars or dried herbs will attract an 'oversize' realignment on shipping. Again this will automatically be calculated at the checkout before you pay.

Carriage Charges Europe

Parcels under 2 kilos gross weight, can be sent airmail, but you should consider insuring the goods against loss or damage. We will not be held liable for loss or damage of airmail parcels under 2 kilos unless insured.

We have a flat rate delivery charge by door to door courier for most European countries. The prices below are based on weight from minimum 2 kilos to a maximum of 25 kilos gross weight per parcel, within a maximum parcel size of 450 x 300 x 300mm. If your order exceeds 25 kilos or the maximum parcel size, you will be charged in additional 25 kilo increments.

Indicative costs follow:-

Austria £12.00

Belgium £10.00

Bulgaria £24.00

Corsica £24.00

Croatia £25.00

Cyprus £25.00

Czech Republic £12.00

Denmark £14.00

Estonia £16.00

Finland £18.50

France £10.50

Germany £10.00

Gibraltar £13.99

Greece £42.00

Hungary £18.50

Irish Republic £10.00

Isle of Man £15.00

Italy £14.50

Latvia £16.50

Lithuania £16.00

Luxembourg £12.00

Netherlands £10.00

Northern Ireland £12.50

Norway £23.50

Poland £15.00

Portugal £14.00

Romania £24.00

Sicily £20.00

Slovakia £15.00

Slovenia £15.00

Spain £14.00

Sweden £14.00

Switzerland £15.50

If you have a valid VAT number, recognised on the European VIES database, you will not have to pay VAT. Please be sure to register as a Customer first , listing your local VAT number BEFORE placing an order. Shipments to Norway, Gibraltar and Switzerland are always free from VAT. Shipments to non-EU contreies are also free from VAT.

Carriage Charges / Rest of the World

We have excellent contract rates to many countries like USA, China, Taiwan, Japan and many others. The cart will automatically calculate the price for shipment based on country of destination and weight / volume of your order. If you need some indication for your country, email sales@bay-House.co.uk and ask us. You will be liable for any taxes, duties, or charges applicable in your country on arrival at your stated destination destination.

Bay House Returns policy

Customers have a 7 working day cooling off period from date of delivery, in which they can return their ingredients. Please contact us in writing in the first instance, listing Invoice number, Email address, Telephone number, and reason for wanting to return the ingredients. We will then issue a returns number after agreeing to take back the goods.

All goods must be in unused condition with packaging intact / unopened, and in original condition on return receipt. You cannot return used or opened products, specially sourced or blended products as these are created specifically to order. You are responsible for the safe and accurate return of goods, so be sure to get proof of despatch in the event of damage or loss on the journey back to us.

Where there has been no error on our part with the original order, as soon as we have safely received the returned goods, we will issue you with a refund for the cost of the goods. We do not refund the cost of sending the goods to you or returning the goods to us.

All orders are paid for in advance, either by Credit / Debit Card or by TT Bank transfer.

Bay House utilises 128 bit SSL encryption, the same high standard as Internet banking, to process card transactions. Payment details are captured within our secure ePDQ infrastructure and therefore only your Bank and Our Bank are involved in the transaction handshake. We do not see your card details and therefore they are not stored on our database.