Support

Your satisfaction with our products is a matter of personal importance for us, so we try and assist you to the best of our availability before and after the purchase. We also offer extended support contracts in addition to our free email support.

If you received your Multichannel VPN Router as part of an ISP lease option, please contact your service provider directly for support.

You can download updated software components in the support area on our website. Visit the FAQ section to get answers to all frequently asked questions. If you need assistance in activating a software license, please visit the site license activation. Last but not least, you can find all release notes to all our firmware versions in the area firmware; the current version is always on top.

In case we were not able to answer your questions on the sites already mentioned, please feel free to contact us.

Easily create a network plan with Viprinet components for your specific use case using the Viprinet Infographics Generator 2.0! Just add as many sites as you need, name them, and choose your desired router and hub models as well as module equipping – done!