By bundling the MiCollab desktop client, softphone, and presence and chat functionality with MiContact Center, businesses can break down operational silos between contact center workers and back-office employees, reducing handling times and increasing the likelihood of first contact resolution.

With MiContact Center Business, Mitel customers also get a bundled MiVoice Call Recording server license, a Mitel Secure Recording Connector license, and 5x Call Recording port licenses for the agents included in the base license. With MiVoice Call Recording businesses using MiContact Center Business can improve business performance, easily coach agents based on their performance, and ensure regulatory compliance.