TO
PLACE AN ORDER:
Please
have ready the item number, model
number, size, style, color, credit
card number, name and address where
the credit card is billed, separate
shipping address (if applicable),
daytime and evening phone numbers,
and all other shipping information.
$25 minimum order required.

SPECIAL
ORDERS ARE OUR SPECIALTY

TO
PLACE A SPECIAL ORDER:
Our
representatives will be happy to
assist you with all your special
orders. Please supply us with all
manufacturer information pertaining
to the product you wish to order
(i.e., model number and name, color).
Many manufacturers’ phone
numbers are listed in our catalog
for this purpose. Defender is not
responsible for incorrect manufacturer
information.

*
Special Orders are billed to
your credit card at the time
of order or must be prepaid by
check.*
With few exceptions, Special Orders
may not be cancelled or returned.

Please
note that prices are subject to market
conditions and therefore may change
without notice. Certain
products may be withdrawn from sale
at any time or may not be continuously
in inventory. Check
online at www.defender.com for
the most current pricing and availability.

INTERNATIONAL & LARGE ORDERS

Please
review the following when placing
a large order or ordering merchandise
going to an international location.

Large
freight orders and/or ocean freight
shipments: Please
designate a freight forwarder and
provide us with the following information – freight
forwarder's full name, contact
person, address, phone, and fax
number along with the final destination
address and phone number. Shipments
by Defender are insured to freight
forwarder location only. If you
require insurance to the final
destination, you must request the
freight forwarder to insure your
merchandise in full to the final
destination to replace as new if
necessary. A handling charge may
apply to large orders.

Customs,
duties, and import fees: Defender
will assist you, however, customs
procedures vary from country to
country, and agent to agent. Please
check with local officials regarding
cost and proper procedures for
labeling. Sometimes labeling your
order as "Yacht in Transit" or
applying for a Cruising Permit
may reduce or help to avoid customs
charges and/or duties. Defender
can provide a proforma invoice
if needed. Defender is not responsible
for customs and duties charges
or delays by custom officers, shipping
agents, or flight delays once the
shipment leaves our warehouse.
Defender will bill for any duties
and taxes that are charged back
to us after the initial shipment.

Please
allow 7-10 days for delivery. If
you need your catalog faster, please
contact Defender at 800-628-8225.
Expedited delivery is available as
follows:

Domestic
and International catalog requests
are accepted by phone, fax, mail,
e-mail, and online request form with
a credit card, money order, or personal
check drawn on U.S. funds.

HAZARDOUS
MATERIALS:The symbol
mH indicates that a product, when
shipped, must be packaged and labeled
as a Hazardous Material (HazMat).
Special packaging is required for
all HazMat items and they incur a
$20.00 additional shipping fee imposed by the
carrier. All HazMat packages ship
via
Ground Service only. Additional regulations
may apply without notice.

METHOD OF PAYMENT: We
accept Visa, MasterCard, American
Express, money orders, wire transfers,
and personal checks in U.S. Funds
only. Wire transfers will incur
a $25.00 fee. To
avoid verification and approval
delays on credit card orders, be
sure to provide the exact address
to which your card is billed.

SALES
TAX: Defender
is not obligated to collect sales
tax on any orders shipped directly
from our Connecticut warehouse
to locations outside the state
of Connecticut. However, items
shipped directly from the manufacturer
will incur sales tax if the manufacturer
operates a business within your
state.

RETURN
POLICY: If
you are dissatisfied with your
purchase, email, fax, call, or
write our Customer Service Department
within 30 days from the date you
receive the product ordered. Products
returned within 30 days of their
receipt, unopened in their original
packaging and otherwise in new
condition will automatically be
exchanged or refunded. A
minimum fee of 20% of the price
of the product will be charged
for inspection, repackaging and
restocking for items not returned
in their original condition. Products
are not returnable after 30 days.

We
will exchange the unused/unopened
product or refund your purchase price
provided you follow these simple
steps:

Contact
our Customer Service Department
via email at CustServ@defender.com or
via phone at 800-628-8225
and request a Return Authorization
Number (RA).

Repack
the product in the original
packaging and place inside
a box suitable for shipping
with all the original enclosures,
parts, and accessories.

Write
the RA number, given to you
by Customer Service, clearly
and conspicuously on the
outside of the package.

Return
it to us postage pre-paid
(we do not accept C.O.D.),
with the appropriate insurance.

*NON-RETURNABLE
ITEMS
Inflatable boats, outboard motors, life
rafts, electronics, software, electronic
charts, cut goods, clearance items,
and with few exceptions, special ordered
items, are not returnable, unless defective,
and then for replacement only. If the product
is damaged or defective you must call Defender
Customer Service within 10 days of receipt
of the product.

DAMAGED
OR MISSING GOODS SHIPPED BY COMMON
CARRIER: We
thoroughly inspect all items prior
to shipment. We suggest that you also thoroughly
inspect the items before accepting
delivery. If damage is apparent,
refuse delivery or if your parcel
is left without a signature and
damage is found, please contact
Defender Customer Service immediately.
Do not discard the box or any packaging
materials. Most claims must be
filed with the carrier within 10
days of receipt of delivery. NOTE: Although
Defender takes special care to
ensure the safe arrival of your
merchandise and can assist you
in filing a claim, our responsibility
for damage ends when the carrier
accepts the shipment.

DAMAGED
GOODS SHIPPED BY TRUCK: All
truck shipments must be inspected
with the driver present. If a complete
inspection is not possible with
the driver present, sign for as “pending
inspection” and note any
signs of damage to carton or product.
Do not discard the packaging. If
damage is found with the driver
present, do not accept shipment
and contact Defender Customer Service
immediately.

BACKORDERS: If
an item is not readily available,
out of stock, or subject to a manufacturer’s
delay, a Defender Customer Service
representative will notify you. Defender
will not charge you for the item(s)
until shipped, with the exception
of items shipped direct from the
manufacturer (see below). However,
we
generally charge all shipping related
fees at the time of the first shipment
so that you pay only the amount that
would be due if your order were shipped
all at one time. With
few exceptions, no additional delivery
fees will be charged for back ordered
items when they ship.

DIRECT
FACTORY SHIPMENTS (Drop Ship): Items
shipped direct from the manufacturer
are pre-paid at the time the order
is placed. Sometimes these direct
shipments incur an additional service
fee imposed by the manufacturer
($5.00 minimum) in addition to
the initial freight charges.

WARRANTY
INFORMATION: We
choose products from reputable
manufacturers. Merchandise sold
by Defender is backed by available
manufacturer's warranties. If
you would like a copy of a specific
warranty, they are available upon
request from the manufacturer.
All warranty issues must be addressed
and serviced by the manufacturer.

MISTAKES
DO HAPPEN Typographical,
photographic, pricing, and editing
errors in our catalog, flyers,
advertising, and website are unintentional
and we reserve the right to correct
them.

Shipping
rates depend on the method, contents,
and destination of the order, which
are determined at the time of shipping.
Be sure to advise your representative
of your delivery needs and we will
assist you in choosing the appropriate
shipping method. Next day orders
placed before 2:00 pm ET will be
processed and shipped the same business
day.

SAVE
ON SHIPPING! You
can save on shipping rates by having
your order shipped to a commercial
address (for example, a marina,
charter office, local store, or
any place of business). Whether
you have it shipped via standard
service or expedited, your rate
will be lower than what is published
in this Guide if you provide a
commercial shipping address.

You
may request a shipping method other
then Defender’s standard service. However,
the shipping and handling rates charged
may be higher than published in this
Guide.

Shipping
fees are non-refundable. If you choose
to use your own carrier account we
will assess a minimum $5.00 handling
fee per parcel shipment or $25.00
per truck shipment.

US
POSTAL SERVICE: When
shipping to an APO, FPO, or PO
Box address, parcels must be shipped
via US Mail ONLY. The US Mail is
not a preferred shipping method
of Defender because packages are
not easily traced.

DETERMINING
SHIPPING WEIGHT: Actual,
dimensional, oversize, or minimum
package weights may be used to
determine the rate for a shipment. Dimensional
designations generally only apply
to expedited orders.

DIMENSIONAL
WEIGHT: Dimensional
weight is determined by dividing
the cubic size of the package by
194 (LxWxH/194). Increase fractions
of a pound to the next full pound.
For international shipments the
dimensional weight is determined
by dividing the cubic size by 166
(LxWxH/166).

OVERSIZE: A
package is considered “Oversize
1” (OS1) if its combined length
and girth exceed 84 inches but weighs
less than 30 lbs. OS1 packages are
billed at 30 lbs. A
package is considered “Oversize
2” (OS2) if its combined length
and girth exceed 108 inches. OS2
packages are billed at 70 lbs.

IRREGULAR
PACKAGE HANDLING FEES: Although
Defender makes every possible effort
to ship your order the least expensive
way, some irregularly shaped products
cannot be boxed or have to be shipped
in a tube and may incur a fee of
$5.00 imposed by the carrier in
addition to standard shipping costs.