Dealing with Conflict and Difficult People

OVERVIEWDealing with Conflict and Difficult People focuses on the skill of constructive discontent, which is the ability to remain comfortably uncomfortable in conflict. This is the number one characteristic by which your leadership is judged and remembered. Increasing your ability to give and receive critical feedback in a positive and healthy manner is essential to positive, accountable leadership.

The skill of giving and receiving critical feedback is paramount in developing trust throughout the group. On nearly every performance measure, high performing teams are good at sharing feedback. It’s not personal. Staying calm and deeply intentional in the face of strong words and emotion is the truest indicator of your leadership. How you respond to feedback determines the outcomes of group work. In many cases, the traditional leader will come at the worst of “them” from the worst of “him / her.” Operating out of stress and defense, the traditional leader attacks the message and / or the messenger. Our work centers on the ability to deal with the worst of “them” from your LeaderSelf versus your StressSelf. But there are also times to be the giver of difficult feedback. There are times to initiate conflict.

To achieve this goal, MindSpring has created two central strategies that will help you improve your ability to deal with conflict immediately. We have enjoyed a great deal of success teaching the strategies that are addressed in this program.

BENEFITS

Learn the true source and key principles of conflict.

Learn to give and receive critical feedback effectively.

Learn a tried and true strategy for dealing with conflict and difficult people.

Increase your personal power in dealing with potentially sensitive or oppositional situations.