Savantage Solutions provides a wide range of consulting, integration, technology and support solutions and services to Federal agencies. For over two decades, Savantage has partnered with organizations in both the public and private sectors to achieve innovative solutions for customers' challenges. From initial evaluation to recommendation, implementation and execution, Savantage uses intellectual capital (people), state-of-the-art information technology tools (products), and in-depth domain knowledge (expertise) to implement business initiatives quickly and efficiently.

Savantage Solutions is looking for a Business Analyst to facilitate HR service delivery on managing high volume and often time- sensitive service requests, recurring reports, data calls, employee notifications, and inquiries. Work includes resolving a backlog, tracking, and managing a high volume of service requests, recurring reports, AgLearn online training system administration/user support, and broadcast communications for the HR function within the client support center. This includes research, data collection, and analysis required to meet recurring and ad-hoc reporting requirements; system administration and end-user support for USDA’s AgLearn online training system including processing training requests, recording training completion data, reporting, communication, and transitioning to the next generation online learning system. This includes developing, modifying, and queueing broadcast communications to the workforce on a variety of HR-related topics.

Job Requirements

Duties and Responsibilities:

Provide system administration and end-user support for USDA’s AgLearn online training system including processing training requests, recording training completion data, reporting, communication, and transitioning to the next generation online learning systemGenerate reports and dashboards using Power BIOther systems used include GovDelivery, Microsoft Excel, and SharePointProvide end-user support with navigation, user features, or reports for government’s AgLearn online learning toolResearch, prepare, coordinate, and queue recurring and ad hoc reports and communications such as notifications to the workforceAnalyze and research reporting requirementsDevelop/modify content for broadcast communication to the workforce and document processes, service requests, and changes needed for a variety of HR-related topicsAssist the government in documenting existing or new processesProcess training requests, recording training completion data, reporting, and communication Attend HR and/or AgLearn Team meetings

Knowledge, Skills, and Abilities:

Must have two years of demonstrated experience with federal government HR systems, reporting, and service request/ticketing management and resolutionMust have two years of demonstrated documentation, customer service, and communications experienceExperience providing system administration supportExperience with Power BIExperience creating ad hoc reportsExperience creating dashboards Ability to provide LOE by hours for reports, including recommended approach for publishing such as GovDelivery, Excel, Power BI or Sharepoint dashboard at government’s request

Misc:

Candidate must be a US citizenSavantage Solutions is an EOE/Minorities/Females/Vet/Disabled Employer