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TERMS
& CONDITIONS

Camp 4 Champs
Booking Terms and Conditions

When you book with Camp 4 Champs, these Terms
and Conditions and other information such as our Parent Guide, ‘All about me’
form and Policies and Procedures document define the agreement between us and
let you know what to expect from Camp 4 Champs and what we expect from you. If
you have any questions about our Terms and Conditions, please call our Customer
Services team on 07935962812 (Essex) or 07731535909 (Surrey)

Bookings

Bookings made online or by telephone will be confirmed by
email. A booking is confirmed when we receive the appropriate forms and payment.
Receipt of these constitutes acceptance of these terms and conditions.

Payments

Camp 4 Champs accepts payment by bank transfer & cash. We do not
accept payment by cheque, American Express or PayPal. All bookings must
be paid in full when booking.

Paying with Childcare Vouchers

We are currently unable to accept childcare vouchers.

Changing your booking

If you give us 14 days or more notice, you can change your dates
within the same holiday season (e.g. summer), subject to availability, free of
charge. If you give us less than 14 days’ notice, we are unable to make any
changes.

If you have booked a full week, you can only move the whole
week, unless you are happy to pay the extra cost to split the days across
different weeks.

If you wish to move your dates to another season, this is
possible with 14 days or more notice. We
will hold the balance in credit on your Camp 4 Champs account. Please note
prices may increase from one season to the next.

Cancellations

If you give us at least 14 days’
notice before the camp date(s) you would like to cancel, we will we will hold
the amount in credit. If you wish to cancel a day(s) within a week, we will
then recalculate your booking at the daily rate (at the time of your original
booking) which may result in an additional charge. If you give us less
than 14 days’ notice before the date(s) you would like to cancel, no credit is
available.

Extended Camp

Our extended camp hours are 8am to
9am and 4pm to 5pm and can be booked at an additional charge of £5 per person
per day. Extended camp can be cancelled. If you give us 14 days or
more notice before camp starts, we will credit your account in full. With
less than 14 days’ notice, no credit is payable. If you wish to move
extended care to a different camp day, this is possible with 24 hours or more
notice, free of charge.

Your child’s information

It is the responsibility of the person making the booking to
ensure that all details provided are accurate, in particular full information
about each child, including medical and other special educational needs, and
emergency contact information. If we do not have all this information
before camp starts, your children will not be allowed on camp.

International Bookings

Children booked from overseas are required to have a good level
of spoken English so that they can follow the instructions from the leaders and
are able to communicate with the other children.

We require a UK telephone contact
number and address once you are in the UK, in case of an emergency.

Special requirements

Camp 4 Champs recognises that the needs of individual children vary
and will endeavour to accommodate children with specific needs and/or medical
conditions within the camp environment. It is our policy not to exclude
any child due to specific needs and/or medical conditions wherever possible.

It is the responsibility of the
parent/carer to inform us of any medical conditions and special educational
needs or disabilities, whether booking online or over the phone, so we can
discuss how best to accommodate the child, and consider whether any reasonable
adjustments can be made to ensure they are able to fully participate and enjoy
the activities on camp within the staffing ratios provided for their age group.
The needs of each child vary so decisions are made on a case-by-case basis and
depend upon the level of support each individual child may require.

We are not able to provide additional staff to support a child
above our standard ratios of 1:12 for 4 to 5 year olds, 1:16 for 6 years old
and over, irrespective of any specific needs or medical conditions. Where
we feel that a child is not coping within these ratios, we reserve the right to
ask the parent/carer to come and collect their child. No refund will be
available.

Where a child does require one-to-one support, Camp 4 Champs will
permit parents/carers to attend camp to support their child, providing the Camp
4 Champs safer recruitment standards are met. Camp 4 Champs does not provide
one-to-one support.

We are happy to accommodate a child with specific needs on a
paid trial basis and reserve the right to review further bookings.

11.Illness and First Aid

Camp 4 Champs requires that all children who are ill or
infectious be kept home for the full duration of their ailment, and for 48
hours after the last symptom occurs. Camp 4 Champs will only administer
medication if it has been prescribed by a doctor or other health professional
and all relevant paperwork has been completed.

In the event of an accident, first aid will be administered to
children in our care, and the emergency services will be called if necessary.

Essential prescribed medication including Epipens must be handed
in to the Camp Manager for safe-keeping. All Camp 4 Champs First Aid policies
are in line with Ofsted recommendations.

12.Child Exclusion

Camp 4 Champs has a responsibility for ensuring the well-being
and safety of all children in our care and have approved procedures for
managing behaviour. The company follows a zero tolerance policy on
discrimination, bullying and persistent poor behaviour of any kind,
irrespective of any special needs. On rare occasions, and in more serious
cases, we reserve the right to ask parents to remove children from camp either
for the remainder of the day (part exclusion), or for the rest of the season
(full exclusion). No refund will be made for any remaining days booked, and any
costs associated with the exclusion will be the parents’ responsibility. We
reserve the right to exclude a child at any time prior to or during a session
due to illness. The parent/carer will be expected to come and collect
their child.

Late Pick-up

All children MUST be collected by 5pm If for any reason you are unable to
collect by 5pm, we ask that you call the Camp Manager or Head Office as soon as
possible 07935962812
(Essex) or 07731535909 (Surrey). A member of staff
will wait with your child until they are collected. You will be charged a
late pick-up fee of £20 for every 15 minutes after 5pm to cover the additional
staffing cost. If we have no contact from a parent/guardian by 5.30pm, we
will contact Social Services to advise them we have an uncollected child.
We reserve the right to refuse future bookings from parents who continually
pick up late.

Notice of Absence

If a child is not attending a scheduled day on camp,
parents/carers must telephone the Camp Manager or Head Office to allow us to
update records 07935962812 (Essex) or 07731535909 (Surrey)

Off-camp activities

At some camps we may offer optional extra activities. All
our usual standards of care and supervision apply.

Programme and activities

From time to time, we may need to change venues, dates,
activities and courses for reasons within or outside our control.

Activity programmes are subject to change in the event of
unsuitable weather or other circumstances beyond our control. Timetables
displayed on camp are a guide and are subject to change. Specific extra
activities such as swimming are scheduled in as much as possible, however, if
you are booking individual days, we cannot guarantee these activities will fall
on those particular days.

In exceptional circumstances we may have to cancel particular
dates at a venue, and in this event, we will try to give those booked onto the
programme at least 14 days’ notice and will offer a suitable alternative if one
is available, or refund all monies paid for the dates cancelled, if preferred.

Personal Property

All your child’s personal property is your responsibility and Camp
4 Champs is not liable for any lost or damaged property on camp. If you
believe that your child has left an item on camp, please contact the Camp
Manager who will help you 07935962812 (Essex) or 07731535909 (Surrey). Lost property will remain on camp until the last day of the
season and should be collected before the last day. Unclaimed lost
property will be donated to charity.

Mobile Phones and Electronic Devices

All mobile phones and electrical devices are prohibited on camp.
Please do not send your child yo camp with any of the above.

Insurance

All children in our care are covered by our Public Liability
Insurance.

Photography / Filming

Please be aware that Camp 4 Champs occasionally take photographs/video
footage of children on camp for promotional reasons. If you do not wish
your child to be photographed/filmed, please ensure that you have opted out on
your ‘All about me’ registration form.

Parent Feedback / Complaints

If you have concerns or suggestions, please tell us; we value
your feedback and use it to develop and improve our services.

If you have a concern regarding camp, this should initially be
raised with your child’s Camp director. If you are unable to resolve the
issue, then please contact the relevant county manager (07935962812 Essex
or 07731535909 Surrey) and they will attempt to resolve the
issue to your satisfaction. In the unlikely event that your complaint
cannot be resolved, you may wish to contact Ofsted on 0300 123 1231.

Safeguarding

Camp 4 Champs has legal obligations in relation to safeguarding
and any suggestion of child abuse or neglect will be investigated and reported
to our regulator, Ofsted, or relevant local authorities and agencies.

Policies and Procedures

For our full policies and procedures document, please visit the
relevant section on our website.

Data ProtectionCamp 4 Champs is registered as a Data Controller under the Data Protection Act
1998 (GDPR from 25th May
2018). To process your booking, we need to collect personal details about
you and your children. We will treat it as confidential and keep it
secure, complying with all relevant UK legislation. We will use your
email address and telephone number to contact you with information that relates
to any bookings that you make and any information that we might need that
relates to the welfare of your child. We would also like to use some of
your details to tell you about our products and services and will ask for your
consent during the registration / booking process. You may unsubscribe at
any time.