Forgotten Password

When logging in, be sure that you are entering the email address associated with your account, or it will fail. If you have SpiderOak One running on a computer, or if you can launch it without entering a password, then you can see the email address associated with your account in the application window.

You can reset your password from within the SpiderOak One application. Select the Account menu item. From this window you will be able to change your password and set an optional password hint. Changing your password from any computer in your account will change your password for all your computers and the web interface.

If you created a password hint, you can have that hint sent to the email address associated with your account by entering it here.

If none of the above helps, then your only option would be to open a new account. Here at SpiderOak we take our No Knowledge privacy policy very seriously, so we never have any knowledge of your password and no way to retrieve or reset it, even in emergencies. It's one of the ways in which we ensure that our customers' data is always completely secure... even from ourselves. We would of course transfer the billing history of a paid account to your new one, so you would not lose any money or storage space. You would, however, have to upload your files again.

If you need assistance in closing your account and opening a new one, please contact us.