Universal Access: Customer Service Toolkit

Universal Access: Customer Service Toolkit

Description:

Universal Access: Customer Service Toolkit is intended to support Manitoba’s public libraries in complying with the Accessibility For Manitobans Act and the corresponding Customer Service Standard Regulations. The document was developed by the Manitoba Public Library Services Branch in consultation with libraries and consumer group stakeholders. The policies in this toolkit are based on local experience and research from libraries across Canada. We hope that it will be used, modified and shared by others invested in universal access.