The failed communication between several SC and SM leads to slow response when tsm found user account

Publication Date: 2012-09-17Views: 316Downloads: 0

Issue Description

1、 there are more than 1000 client in network.
2、 Access TSM management interface with IE browser.
When found a new account, it needs half a minute that IE browser prompt operation success after click confirm, or prompt response overtime, or operation failed.
3、 90G space of hard disk left, not the space of hard disk fully occupied.
4、 Tsm of customer distributed deployed with more than 10 SC.

Alarm Information

NULL

Handling Process

Enable the service of troubled SC, works normally, problem solved.

Root Cause

Caused by several SC works exceptionally.
Original TSM before TSM C03(including c03), when doing business operation (such as add a user) on SM interface, if modify the cache of this business operation object is required, SM will transfer SC to refurbish cache from remote, there are more than 10 SC in customer site, remote communication will be slow as long as one or two SC disconnect with SM. ( because of waiting for communication overtime is required if some SC disconnect with SM).

Suggestions

Original TSM before TSM C03(including c03), when doing business operation (such as add a user) on SM interface, if modify the cache of this business operation object is required, SM will transfer SC to refurbish cache from remote, there are more than 10 SC in customer site, remote communication will be slow as long as one or two SC disconnect with SM ( because of waiting for communication overtime is required if some SC disconnect with SM).