Push in the two buttons on the sides of the duplexer and remove it from the printer. If the test page prints successfully, but you experience a different issue with your printer, go to HP Product Support Home Page, and then search for another document that relates to Make sure that the product is turned off and disconnected from the power source. Z7_M0I02JG0KONJ30ACBBF8MM1084 hp-hero-support-search Actions ${title} Loading...

Lift the door up until it locks into an open position. If you find any obstructions while moving the carriage, remove them. Check the rollers and wheels for torn pieces of paper that might remain inside the device. Solution four: Remove and reinstall the printheads Improper placement or installation of the printheads can cause the product to indicate a carriage jam error.

Solution three: Make sure that the carriage moves freely Use the following steps to make sure that the carriage moves freely. Pull the shipping lock out, if present, and discard. If the test page does not print, go on to the next step. daves567 28,776 views 2:55 Loading more suggestions...

Sign in to report inappropriate content. Figure : Open the carriage access door Without turning off the product, disconnect the power cord from the rear of the product. To stop the message, open and close the top most cover of the printer. It can damage the print mechanism.

This feature is not available right now. slusser manner 30,578 views 24:47 HP officejet J6480 All-in-one printer false "paper jam" - Duration: 8:57. More support options for your printer are available at hp.com/support.This video was produced by HP. Contributor 2 Answers Re: HP Pro 8500 printer has carriage jam.

View Most Popular Officejet Pro 8500 Wireless All-In-One InkJet Printer Printers & Copiers Related Question I had a paper jam in my HP Officejet Pro 8500, and when I cleared the Problem Solver: An expert who has answered 5 questions. Did you mean? Here's how my husband, brilliant engineer he is, fixed it:1) open the carriage cover (yes, that was another issue, but just keep pressing down on those lines and pulling towards you,

Follow these steps to remove, and then reinstall the printheads. Press the Power button () to turn off the product. Contributor 1 Answer Re: HP Pro 8500 printer has carriage jam. In that case, replace the duplexer.

note: The product might go through a warm-up period. Sign in to make your opinion count. Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. HP OfficeJet Printers &...

Now let’s check to see if paper is jammed in the top . Close the top cover of the printer. My HP 8500 A910 had a similar issue where it said the carriage was jammed. HP Printer Support 65,246 views 16:04 Fixing Paper Pick-Up Issues - HP Officejet Pro 8500a Plus Premium e-All-in-One Printer (A910n) - Duration: 12:10.

Go to the back of the printer. Figure : Remove the duplexer Gently remove any jammed paper from the rollers inside the product. Figure : Lift the top cover and printhead latch Lift the handle of a printhead and use it to pull the printhead out of its slot. If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.

If the test page does not print, continue with the next solution. Follow these steps to remove, and then reinstall the printheads. Your options for service may vary depending on how long you?ve owned it and what country you live in.

Login|Contact Us Printers Printer Repair Questions? The carriage is a black hunk of plastic about half the size of your hand, and it slides back and forth on the shiny metal square rod. If the test page prints successfully, but you experience a dif...

To do so, I need to know whether your 8500 is a A909g A909n Can you look on the back, or the bottom where it shows the model tag.. Design problem?HP seems to be ignoring this issue, too costly to recall and repair.Cheaper for them to give you a coupon and buy the 8600 model replacement. ????????? ????? ? ??????? Put the ink cartridges back in, as that will help keep the carriage stable.. Push in the buttons on either side of the two-sided printing accessory (duplexer), a...

I hope together we can find a solution to this so we don't have to replace our printers (or worse yet, pay HP to fix it).-Craig by h82b_sour on Jun 2, I finally bought a new Cannon Pixma MG6120 printer and love it!!!!! China and crap both start with the same letter. Ideally I would like to keep the printer in a second as all else works - but can't figure out which part it is that is malfunctioning in not "grabbing" the The slot in each of them may slip into the hook on the wire spring....