Resolve by Lowe’s

What is Resolve?

Previously only available through Alacrity Services’ Direct Repair Program, our powerful network of contractors is now available directly to homeowners needing repairs and restoration. Resolve, powered by Lowe’s, is Alacrity Services’ new consumer-facing homeowner restoration and repair service, which leverages our 17 years of experience and history in the home repair and restoration industry. At no cost to the consumer, it combines the benefits of easy-to-use technology with the personalized support of a dedicated project specialist, giving homeowners the peace of mind that comes with a tried and trusted contractor.

Personalized Customer Service

Resolve’s personalized customer service gives homeowners a boost of confidence while moving forward with their projects. With Resolve’s online tool, a user can select up to three contractors to bid on their job. Once a contractor is chosen, a Resolve project specialist will handle the tasks of walking through the timeline, organizing needs, and seeing the project to the finish line. The Resolve project specialist will also serve as the homeowner’s personal customer support contact.

Wide Variety of Services for Projects

Resolve’s network of contractors is extensive, and is therefore able to offer a wide variety of services. These include:

General Contractor (Typical, Large Loss, Commercial)

Specialty Contractors (Flooring, Drywall, Painting, HVAC, Roofing)

Mitigation (Water, Fire, Biohazard)

Emergency Services (Board Up, Roof Tarps)

Peace of Mind

Resolve's elite contractors not only pass a background check, but are also thoroughly screened for: business history and profile, financial stability, insurance coverages, background checks on principals, foremen, and onsite laborers, and licenses and certifications. Alacrity Services regularly monitors its approved Resolve vendors to ensure they stay credentialed. Resolve provides dependable quality assurance, guaranteeing lasting peace of mind and helping homeowners return to a home they love. All work comes with a three-year warranty on workmanship and a one-year warranty on materials.

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Testimonial

They went above and beyond what is normally asked for our vendors to do.