How to purchase individual tickets for public events at any of our venues:

Tickets may be purchased for events at any of our venues at any of our respective box offices. For example, you may go to the Beacon box office to purchase tickets for a Radio City event. However, Will Call tickets may only be picked up at the venue the event is being held at.

On the first day of sale, tickets for concerts are not sold at the Madison Square Garden, Radio City Music Hall or Beacon Theatre Box Offices, and may only be purchased via Ticketmaster.

Payments Accepted

Cash

Major Credit Cards [American Express, Mastercard, Visa and Discover]

Personal & company checks ARE NOT accepted.

Fees

Tickets are subject to a $5.00 facility surcharge.

Tickets purchased via Ticketmaster are subject to convenience fees.

Tickets purchased in person at the venue Box Office are not subject to Ticketmaster convenience fees.

Will Call

Patrons who have tickets being held at Will Call may pick up their tickets on the day of the event. Patrons must present the actual credit card used to place the order, a valid photo ID and the order number.

Radio City, Beacon and Chicago Box Offices will not accept Will Call tickets from individual patrons.

Notes

At Radio City and Chicago Theatre, the Box Office closes for advance sales at 6pm on event days; after 6pm Box Office only available for Will Call and ticket sales for the evening's event.

All ticket sales are final; no refunds or exchanges

Sunday - CLOSED
If an event takes place on Sunday, Box Office will open at 12pm or 90 minutes before the event start time (whichever is earlier) and remain open 1 hour after event start time for Will Call and tickets sales for the evening's event only.

Monday - Sunday 10:00am - 6:00pm

If the event starts prior to 11:30am we will open 90 minutes prior to the start of the concert/show. The box office will stay open 1 hour after the concert/show starts.

Monday - Saturday 11:00am - 7:00pm
If an event starts before 1pm, Box Office will open 1 hour before event start time. If an event starts after 6:30pm, Box Office will remain open 30 minutes after event start time.

Sunday - CLOSED
If an event takes place on Sunday, Box Office will open at 12pm or 90 minutes before the event start time (whichever is earlier) and remain open 30 minutes after event start time for Will Call and tickets sales for the evening's event only.

Monday - Friday 12:00pm - 6:00pm
If an event starts before 1pm, Box Office will open 1 hour before event start time. If an event starts after 7pm, Box Office will remain open 1 hour after event start time.

Saturday & Sunday - CLOSED
If an event takes place on Saturday or Sunday, Box Office will open 1 hour before the event start time and will remain open 1 hour after event start time for Will Call and tickets sales for that day's event.