The customer must ship the item to our office ONLY after receiving the confirmation mail.

During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.

The time needed to process your refund may vary based on thepayment methodused.

** For NO REASON the customer is required to send products without prior confirmation, in which case LaTuaModa s.r.l.. It is not liable in any way responsible for the goods nor is liable to make reimbursement for such purchase.