Did you hear any loud noises or see sparks coming from a transformer, etc.

How do I get updates regarding the outage?

Richmond Power & Light will update customers by the local radio stations every two to four hours: WFMG 101.3 FM, WHON 930 AM, WQLK 96.1 FM, and WKBV 1490 AM. Social Media postings will appear on Facebook and Twitter as well.

If your electric service is interrupted, check with a neighbor
to see if you are the only one without service. If you are,
check your panel box for a tripped circuit breaker or a blown
fuse. Check to see if all of the breakers are in the "on"
position. If any breakers are in the "off" position,
flip them back to the "on" position. A blown fuse
should be replaced with a new one of the same amperage.

Generally, this will correct a simple interruption. If it doesn't
solve your problem, call 765-973-7200, opt #5.
There is someone there to answer your call 24-hours a day, 7-days
a week. If you try to call to report an outage and our line
is busy, please keep trying. Don't assume your neighbors have
already called in... they may not call us because they think
you will. Give your name, address and telephone number and,
to the best of your ability, describe the problem. For example,
a fallen tree across a wire, or a flash at the transformer.
If you have additional information, please pass it along.

If you are calling our regular 765-973-7200 number, we have one
to four lines being answered at a time. If you get a busy signal,
please try again a few minutes later to report your outage.
We need to hear from our customers! We have staff to answer
your calls 24-hours a day.

Why can't you tell me specifically when my power will be restored?

Unless the cause of an outage is obvious (such as a car running
into a power pole), it takes us some time to determine the extent
of the damage. And the problems are magnified during
storms that result in numerous outages. Our priority is simply
to get your power back on, not to guess about how quickly it
may happen.

My neighbors have power, why don't I?

Sometimes there's a blown fuse in a transformer or damage done
to the line serving your home. But we also may have to isolate
a small section of line to work on a problem, even while power
has been restored to other parts of the same line.

Do certain customers get priority in having their power restored?

When multiple customers living within the same neighborhood
are affected during a storm, or other cause of power failure,
they are generally served by a common line. Repairing this line
means restoring power to all customers affected simultaneously.
When customers not living within the same neighborhood
are affected, different factors such as total time without power
and distance from the working crew are taken into consideration.
When scattered outages occur we do give weighted consideration
to people on life support systems.

Why can't you prevent outages from occurring in the first place?

We do our best during non-emergency time to maintain and upgrade
our entire electric system. But unfortunately, no system is
built to withstand falling trees, branches across lines and
other side effects of severe weather. A well-designed and maintained
system will prevent some damage, but it can't completely prevent
outages.