Being blamed for cosmetic damage.. on a new part?

My MacBook Pro went in for repairs.. Twice.. And this time around, they replaced the display (includes hinge, glass, display and casing), and they somehow managed to get a long 1-2" scratch down the casing, on a 'new' part. Now they're trying to tell me that it's me who damaged it, when I sent a formal email to the representative at apple 2 hours after I collected it from the depot, haven't even turned on the computer, and someone watched me open the box, and they also saw the scratch straight away.

Besides this, they also managed to scratch the bottom of the case, and scratch away at the Serial number writing on the bottom.

Staff Member

My nearest one is an hour away also. When I had a problem I went to speak to them and the sorted out the problems.

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But OP has dealt with other than the near by Apple Store so I would try to get it fixed through the same way as before because they are aware of the situation and he would just have to tell the story again to a new person. What I've heard about this case (in other threads and MSN), the Geniuses did nothing when OP told them about his issues, they were like: "That's not unusual and we couldn't find any other issues".

Things like this are up to the person you deal with, some give you replacement right away while others do nothing.

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