Practice Policies

Comments and Complaints

Should you have any comments, complaints or suggestions regarding the practice, we would be grateful if you could make your views known to the Practice Manager by letter. If you feel you would like to thank a member of staff, the Practice Manager will be pleased to see that your comments reach the appropriate person.

We operate an in-house complaints procedure to deal with your complaints and aim to investigate complaints quickly and react appropriately.

There is a comments/suggestion form on our Contact Details page if you would prefer.

Violence Statement

Verbal and physical abuse of NHS staff is increasing currently. THIS WILL NOT BE TOLERATED and those patients identified as having abused our staff may be taken off the practice list.

Access to Medical Records

Under the Data Protection Act 1998 you have the right to apply for access to your Medical Records and also to obtain copies.

There will be a charge for this service and details of the charges can be obtained from Reception staff or speaking to the Practice Manager, Vanessa Hurling.

To apply you need to obtain a Consent form available at the Practice.

Patient Confidentiality

We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between members of the practice team.