Resolution Health East Africa seeks to recruit a Receptionist/Admin Assistant. The jobholder shall be the first point of contact with external visitors and callers, and as the last point of contact with some internal functions. He/she provides administrative support with a variety of clerical activities and related tasks for the Country Office. He or she shall be responsible for coordinating and following up actions that arise out of day to day interaction to the satisfaction of both internal and external parties involved.Duties• Answer incoming telephone calls and direct calls to the appropriate person/department; take messages as needed.Screen people seeking access to the Country Office.• Record incoming service requests, complaints and incident reports in a helpdesk system and follow up with internal and external parties to completion.• Sort and distribute mail; prepare outgoing mail and packages; accept packages delivered within a software tracking system.• Perform typing, photocopying, data entry or other clerical tasks as needed.• Perform administrative tasks such as ordering, receiving, stocking and distribution of office supplies and monitoring and maintaining office supply inventory• Assist health cover members with service related queries.• Participate in the quality improvement process.• Admin tasks in the office e.g. coordinating IT support with external company, water.• Liaison between Country Departments and Group level functions• Production of reports such as Helpdesk reports and mail costs reconciliationQUALIFICATIONS:• Degree or diploma in a related field.• At least 2 years of administrative support or receptionist experience• Secretarial support training.• Excellent knowledge of Microsoft Word especially Ms Word, Excel and Outlook.EXPERIENCE:A minimum of 2 years full time experience as a receptionist and administrative support experience.

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