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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Wrong expiry after clean install of XP Sp2 but don't want SP3.

I already tried searching the forums, but nothing close so...

On Sunday I was forced to do a clean install of XP (Home SP2, haven't installed SP3 yet). ZA Internet Suite was about the only non-MS program (so far) that I needed to reinstall. Before the reinstall, my license was good for 200+ days, but now it says I only have 38 left before I need to renew, even with my key.

I've already installed v10.2.081.000, and entered my key. Still, only 38 days left to "renew." So how to get the rest of the time I paid for before the FUBAR?

Re: Wrong expiry after clean install of XP.

That was so NOT worth the hassle of reformatting my C: and making a real clean install of XP just to install SP3, but fortunately my now streamlined install CD made it (somewhat) easier, and got all the updates afaik.

Re: Wrong expiry after clean install of XP.

Then, sounds like your clean install of windows XP was not so clean.
What are exactly saying these errors? How you installed ZA? Screenshot? More info you post more likely others users here will be able to help, otherwise it's like shooting in the dark.

Assuming XP SP3 was installed correctly and you don't have other problems in the system or you are running other antivirus or security tools, the step below should ensure a clean install of ZA. Internet connection should be active at all times while performing the below steps.

1. Ensure you former ZA and any left overs are not any anymore on the system. First remove ZA from XP add/remove programs. Double check that also other entries related to ZA are removed, if present (e.g. ZoneAlarm Toolbar). Reboot the PC

2. Reboot the PC and turn ON windows firewall (ZA will take care to turn it off during install)

Re: Wrong expiry after clean install of XP.

Looks like your system is not really OK. That crash data does not really help as it indicate a failure at install of install.exe at 0.0.0.0. Something system related. Cannot help on the detail reading of that list but does not sound to be ZA related.

I think that unless you manage to really reformat - clean install of XP + all SPs + all the patches.... you will not get ZA installed in that system anymore

and... if you go for a real clean install of the system... DO NOT install ZA before the OS is fully updated and you have installed main MS software updated drivers/software

Re: Wrong expiry after clean install of XP.

Hello;

I agree with Guru Fax;

It is Possible that you had a power surge/outage some time in the resent past, then it is very possible the Windows XP OS was corrupted, and that very well may be the issue because after you manually removed ZA the OS does not have internet access.

Your much better off formatting the hard drive and re-install the Windows XP OS.

Who knows what else in the OS is damaged and even if you get ZA off and then get the OS back on the internet you may have issue going forward forever and you will just think its ZA causing the issue. Then you will come back here over and over and over and eventually just frustrated and leave ZA.

Cut to the chase now and bite the bullet.

Format the hard drive re-install the OS from scratch (don't install the new OS over the damaged OS.)

Use Windows update to download and install ALL Service Pack including SP3, and both critical and non-critical updates along with ALL optional updates.

Then download the latest version of ZA Security Suite ver.11.0.000.504 .

Now Install the latest ZA version without touching any default settings, and Do Not Restore Saved Settings from the old install.