View FAQs

Website Accessibility Statement

Last Updated May 10, 2018

Assistance. If you have difficulty accessing any feature or functionality on this website and mobile site, please feel free to call us at +1-800-344-6933 or email us at customerservice@jiffylube.com and we will work with you to provide the information or item you seek through a communication method or that is accessible for you (for example, through telephone support).

Feedback. You may also contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website.

Goal of Accessibility for All Customers. At JLI International, Inc. (JLI), we strive to promote accessibility, diversity and inclusion. Our goal is to permit our customers to successfully gather information and conduct business through our website and mobile site.

Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, our goal is to make your use of Jiffylube.com a successful and enjoyable experience.

JLI is actively taking steps and devoting resources to promote compliance with all applicable laws and guidelines. We have a specific employee whose job duties include promotion of accessibility and we have engaged outside vendors and consultants to improve the quality and accessibility of our user experience for everyone. We continue to look for ways to improve the customer experience.

Specific activities of JLI include:

The Web Content Accessibility Guidelines (WCAG) 2.0 Level AA are considered the standard for website accessibility. We test our website and make improvements as measured against the WCAG 2.0 Level AA standards. We test with Live-User Audits, as this is the only true test of digital accessibility.

We have engaged an experienced accessibility consultant, Accessible360 , to conduct a website accessibility audit and provide recommendations to increase accessibility so that our website and mobile site meet or exceed applicable standards.

Some specific actions we have taken, and continue to take and deploy, include

Text Equivalents / AltText. Use of alternative text (alt text) and captions in relation to images, videos and multi-media content.

Site Structure. Use of headings, lists, paragraphs and other formatting features on [Company].com so that guests can more easily use the site with assistive technology.

Keyboard Only Navigation. Use functionality that operates through a keyboard interface, without requiring specific timings for individual keystrokes.

Consistent Structure. We aim to create pages, sites and apps with a consistent structure, to ease navigation.

Contrast. When choosing colors and site design, we consider the issue of contrast, to promote the accessibility of images and text.

Ongoing Effort. Although we are proud of the efforts that we have completed and that are in-progress, we at JLI view accessibility as an ongoing effort.