Single Status Update

So what happened with the 24 X 7 support we're supposed to have as resellers? I have been having nothing but issues with customers Content Filters, blocking or warning about almost every single site they try to get to. Garbage sites, fine. But not for every site. This is pathetic. This needs to be addressed yesterday, and then support apparently is only available during Business hours now? When every where I've checked on Avast's site, it's 24 X 7. Right. Competitors are starting to look much better from the past 4 months of lousy support.