Why am I seeing a CloudFlare error message?

Applies to: All Service Types

Difficulty: Easy

Time Needed: 10

Tools Required: AccountCenter access

Overview

IMPORTANT NOTE ABOUT CLOUDFLARE:

Media Temple is now offering (mt) CDN & WAF in place of CloudFlare. (mt) CDN & WAF is an easy to use service that includes important features like SSL support by default. If you're already using CloudFlare, you may want to consider making the switch. (mt) CDN & WAF can be purchased on its own, or as a part of the Premium Security Pack. If you have any questions, please feel free to contact our award winning support team.

Customers that had CloudFlare provisioned before January 1, 2016 will still see CloudFlare settings in their Grid Account Center.

On ocassion, you may encounter an error message with CloudFlare. This article address the most common errors.

Common error messages

"Error processing request"

Symptom

When you navigate to your Manage CloudFlare page, you see "Error processing request" next to your domain instead of a "Disabled" or "Enabled."

Solution

On the Overview page, scroll down to your Add-On Services section. Click on the Admin button to the right of your CloudFlare service.

Your CloudFlare domains are listed. Mouse over "Error processing request" to see the error message.

The error message provides additional information.

For this error, you will need to contact CloudFlare, remove the domain, and then retry enabling the domain in your AccountCenter.

Unable to add a zone

Symptom

When you navigate to your Manage CloudFlare page, you see "Error processing request" next to your domain instead of a "Disabled" or "Enabled." See Figure 1 above.

Solution

This usually occurs when you try to add a sub-subdomain; like: www.photos.example.com. Simply keep your zones for the top-level domain. In this case: example.com, you'll just need to add photos.example.com. Here's how to fix this:

On the Overview page, scroll down to your Add-On Services section. Click on the Admin button to the right of your CloudFlare service.