Careers at AbeBooks

About AbeBooks

AbeBooks is an online marketplace for books and a remarkable place to work. Millions of new, used, rare and out-of-print books are offered for sale through the AbeBooks websites from thousands of booksellers around the world. We helped to revolutionize the used book business. AbeBooks became a subsidiary of Amazon.com Inc. after being acquired in December 2008. Our mission is to help people find and buy any book from any bookseller and our business stretches around the world with six international sites — AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, and IberLibro.com, as well as ZVAB.com, a marketplace for German books.

AbeBooks.com went live in 1996 and we have been growing ever since. The unique inventory of books for sale from booksellers includes the world's finest antiquarian treasures dating back to the 15th century, countless out-of-print gems, millions of signed books, millions of used copies, a vast selection of college textbooks and new books too.

Working at AbeBooks is challenging and fun. But we only hire the best people and we insist on the highest standards from our employees. Do you have what it takes?

Victoria, BC

Located on beautiful Vancouver Island, the AbeBooks.com headquarters is an amazing workplace for anyone passionate about books and technology.All software development for AbeBooks takes place here, and we also have comprehensive teams handling Marketing, Customer Support, Finance, Human Resources and Administration, and Site Operations. Our employees enjoy water views in every direction, as well as the tranquility of island life, while still having easy access to Seattle (where our parent company, Amazon Inc. is located), and Vancouver.

Dusseldorf, Germany

Our European office in historic Dusseldorf is dedicated to creating a world-class experience for our European customers. With dedicated teams for Marketing, Customer Support, Sales and Account Management, and Finance supporting our UK, French, Italian, Spanish, and German sites, this is a truly international group who understand the diversity of our customers. Located in the heart of Europe, these employees enjoy close proximity to dozens of European cities, as well as the opportunity to work in cutting edge ecommerce.

AbeBooks Subsidiaries:

Our Benefits

AbeBooks offers an extensive and generous benefits plan ranging from health and dental coverage to pension contribution matching. Our benefits program has helped the company win several HR-related awards in recent times such as a place on the list of Canada's Top 100 Employers for five successive years.

Our Culture

AbeBooks trusts its employees. We trust you to get the job done to the highest standard. We trust your judgment because we only hire the best. We want people who are not satisfied with the status quo but always ask how AbeBooks can be improved. We want people who are prepared to challenge others and themselves. And we do all this while having fun and enjoying life, and helping people buy and sell books.

Our Values

Customer Obsession: We are always thinking about our customers (booksellers as well as book-buyers).

Innovation: Can you take a technology and turn it into something tangible that will benefit our customers?

Bias for Action: We value smart, hard-working employees who get things done.

Ownership: We hire employees who can think and work like owners.

High Hiring Bar: When we look at a candidate's resume, we ask: "Is this person a superstar?"

Frugality: We only spend money on things that matter.

Our Departments

Customer Support

Our unique customer support department features five distinct teams — core customer support (via phone and email), security and trust (fraud fighters), tactical engineering (technical troubleshooters), registration (assisting and vetting new booksellers) and communications (messaging for our customers). We deliver exceptional customer support and insist on the highest standards.

Systems

This vibrant department maintains and develops our websites, including the enterprise level search engine, the proprietary shopping basket and the inventory management/order processing systems that provide a robust experience for our buyers and sellers. The quality assurance team, dedicated to ensuring problem-free technology, resides within this section.

Marketing

This team sells books by finding new customers and retaining existing ones. It is the guardian of the on-site customer experience. A host of channels are used to help booksellers sell more books, including optimization of our sites for the best natural search results on Internet search engines, paid search, affiliate marketing and email as well as public relations and off-line promotions.

Sales and Account Management

Booksellers are the focus of this team, including acquisition and retention as well as account management and seller performance. Our buyers expect high standards from our sellers so monitoring and enforcement of policies are vital day-to-day tasks. This department is also responsible for the tools used by sellers on AbeBooks, such as our inventory management system Homebase.

Product Management

This team ensures the delivery of high quality software and infrastructure products that enhance the AbeBooks' experience for our buyers and sellers. Using 'agile' development methodology, our product managers translate customer and business needs into tangible tasks for our engineers. Excellence in planning and execution are key requirements for our product managers.

Finance, Administration & Human Resources

Our finance functions are wide-ranging including planning, reporting and recording revenues. This section also controls the movement of money related to day-to-day book sales. The administration team handles payroll, benefits, facilities management and office admin support. Our human resources specialists manage recruitment and ensure employees have the tools to succeed.

Operations

On call 24 hours a day and 365 days a year, this dedicated team maintains all aspects of AbeBooks' infrastructure from state-of-the-art servers to the phones on the desks. Their wide-ranging responsibilities include our primary and secondary datacenters, the production websites, our huge database, our internal network and systems, and software configuration management.

Job Location:All PostingsVictoria, BCDusseldorf, Germany

Intern Marketing - Iberlibro

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

AbeBooks, an Amazon company, is looking for an intern (m/w) in the field of marketing. The position is located in Düsseldorf, Germany and available from now for 6 months.

Your tasks:

Research and develop editorial and merchandising content for the Spanish website (iberlibro.com) and for the newsletters to Spanish-speaking customers

Research and develop content for our social media activities

Report on Marketing and website metrics

Translations from English to Spanish

Spanish market segment research and analysis

Qualifications:

Student about to graduate

Fluent skills in Spanish

Advanced English level

Strong communication skills, written and oral

Ability to work in a busy environment and to coordinate activities among different teams and departments

Excellent computer skills

Open minded with a "hands-on"-attitude

Preferred Qualifications:

Internet-enthusiast, HTML & Dreamweaver knowledge is a strong plus

Knowledge and passion for literature & books is a strong plus

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

Are you interested? We look forward to hearing from you! If you "apply online", you have the option of receiving your application with cover letter, CV and references in a document to attach (max. 5 MB). Please let us know your availability.

By sending your resume, you consent to your data being stored for the purpose of determining your suitability for this and future job offer / s in the world to Amazon Corporate HR database that is currently being conducted in the US, agrees.

Content Marketing Specialist - ZVAB.com

ZVAB - part of the Amazon.com Inc. group of companies - is looking for a highly creative person with a passion for books and the ability to raise awareness of our brand and services through social media, PR and other marketing channels.

This position is based at our European office in Dusseldorf, Germany, reporting to the Manager, Merchandising. Our headquarters are in Victoria, BC, Canada. From these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com.

This is a temporary position for a period of 12-15 months, available from October 1, 2015.

The content marketing specialist will be specifically responsible for developing and managing content to support merchandising, brand, social media and PR campaigns on ZVAB.com.

Displaying a keen interest in books and our community of bibliophiles, you will manage the domain's on-site content, social media and blog on a daily basis. You will develop compelling stories for journalists, bloggers and video bloggers to raise awareness of our online marketplace, and develop relationships with key partners such as a booksellers, book fairs and bookselling associations to ensure ZVAB is closely associated with rare and collectible books in German speaking countries.

You will champion books, booksellers and booklovers, as well as the ZVAB brand.

The role involves:

Telling compelling stories about books, booksellers and booklovers that clearly resonate with our target customers and the relevant media.

Working closely with other members of the marketing department to produce and implement campaigns that are distributed across a variety of paid and earned channels

Testing different approaches to content and merchandising distributed on-site.

Providing proof-reading and quality assurance on all types of content.

Understanding the benefits and limitations of the ZVAB marketplace.

Key responsibilities are:

You create revenue-driving and brand-related content for our website, social media and/or email channel: relevant, timely, on-brand, and targeted to the right audience. You ensure that merchandising pages and/or emails are thorough, accurate, up-to-date, and engaging.

You need a love for detail, and a keen eye for identifying errors.

You understand the needs of the various ZVAB customers in general, and you approach projects and solve problems from a customer-centered perspective. You propose new service offers to our customers - especially in the Rare & Collectible area.

You are knowledgeable and curious about the books and book-related items for sale on ZVAB, about our booksellers and their Rare & Collectible inventory. You understand the full range of merchandising vehicles available to you.

Candidate's profile should include the following characteristics:

Experience in writing engaging content.

HTML coding and image editing experience.

A strong appreciation of powerful images and compelling video content.

You are able to produce flawless content in German. You will also require solid English language skills.

Nice-to-Haves:

Experience in delivering engaging blog, social media and video content on behalf of a business or organization.

Video production experience.

ZVAB provides competitive salaries and great benefits. Please complete the attached application form and apply in English. We appreciate your interest in ZVAB.

Content Marketing Specialist - AbeBooks.com

AbeBooks - part of the Amazon.com Inc. group of companies - is looking for a highly creative person with a passion for books and the ability to raise awareness of our brand and services through social media, PR and other marketing channels.

This position is based at our headquarters in Victoria, British Columbia, Canada, reporting to the Manager, Merchandising. We also have an office in Dusseldorf, Germany. From these two locations we run seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com.

This is a temporary position for a period of 12 months, available from October 1, 2015.

The content marketing specialist will be specifically responsible for developing and managing content to support merchandising, brand, social media and PR campaigns on AbeBooks.com and AbeBooks.co.uk.

Displaying a keen interest in books and our community of bibliophiles, you will manage on-site content, social media and our blogs on a daily basis. You will develop compelling stories for journalists, bloggers and video bloggers to raise awareness of our online marketplace, and develop relationships with key partners such as a booksellers, book fairs and bookselling associations to ensure AbeBooks is closely associated with rare and collectible books in English speaking countries.

You will champion books, booksellers and booklovers, as well as the AbeBooks brand.

The role involves:

Telling compelling stories about books, booksellers and booklovers that clearly resonate with our target customers and the relevant media.

Working closely with other members of the marketing department to produce and implement campaigns that are distributed across a variety of paid and earned channels

Testing different approaches to content and merchandising distributed on-site.

Providing proof-reading and quality assurance on all types of content.

Understanding the benefits and limitations of the AbeBooks marketplace.

Key responsibilities are:

You create revenue-driving and brand-related content for our website, social media and/or email channel: relevant, timely, on-brand, and targeted to the right audience. You ensure that merchandising pages and/or emails are thorough, accurate, up-to-date, and engaging.

You need a love for detail, and a keen eye for identifying errors.

You understand the needs of the various AbeBooks customers in general, and you approach projects and solve problems from a customer-centered perspective. You propose new service offers to our customers - especially in the Rare & Collectible area.

You are knowledgeable and curious about the books and book-related items for sale on AbeBooks, about our booksellers and their Rare & Collectible inventory. You understand the full range of merchandising vehicles available to you.

Candidate's profile should include the following characteristics:

Experience in writing engaging content.

HTML coding and image editing experience.

A strong appreciation of powerful images and compelling video content.

Nice-to-Haves:

Experience in delivering engaging blog, social media and video content on behalf of a business or organization.

Video production experience.

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Senior UX Designer

This is one of the most influential jobs in our company. The ideal candidate will make people happy. Your UX design skills will delight readers, book collectors and students by making it even easier for them to buy books. Your designs will be seen by millions of people around the world and displayed in five languages. The look, feel and - most importantly - the usability of our websites will be in your hands.

You use templates, wireframes, mock-ups and prototypes, but your greatest tools will be your understanding of ecommerce and the user experience. You know how a website succeeds and how it fails. You have the ability to analyze every part of a customer's on-site journey. You work alongside business and/or development partners through discovery, competitive analysis, usability research, user task and goals identification, and process flows.

You have a very good understanding of the metrics used to measure the success of your designs. You are not afraid to fail and relentlessly move your designs forward. You crave feedback on your work and use usability research (questionnaires, usability sessions and other appropriate formats) to inform and validate designs. You champion the customer at all times, can defend your design strategies to business and technology stakeholders.

Key responsibilities:

End to end design of large-scale projects that focus on a user-centered design approach

Conception and creation of design solutions that address both primary user goals as well as business goals

Refinement, maintenance and enforcement of our current design guidelines and strategies across all platforms

Assessment and analysis of current site traffic trends and user behavior

Work on multiple projects concurrently while handling many different types of design requests

Adeptly handle changing priorities throughout a product life cycle

Partner with the technology team to ensure we leverage the scale offered by our platform without compromising on core experiential principles

Work strategically with and present your design solutions to a wide variety of teams and departments

Proposing multiple different interfaces thinking through all possible user scenarios for review

Basic Qualifications

Five+ years of web design experience

Education/experience in Design and User Interaction

Demonstrated experience in executing product requirements into a site vision

An online portfolio that demonstrates a strong user experience skill-set for large scale projects

Fluency in any other AbeBooks language (Spanish, French, Italian, German) is desirable.

Passion for books and book collecting

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace! Please include a link to your online portfolio as part of your application.

Experienced Software Development Engineer

As a part of this mission the eCommerce team develops a family of payment products respecting appropriate rules and regulations. This is challenging and equally rewarding for a truly global marketplace for rare and collectable books. We feel proud to provide a seamless experience to buyers from over 200 countries purchasing products from sellers representing over 60 countries. Our systems process hundreds of thousands of dollars a day in different currencies and using different payment methods. We like to think we know what we're doing, and we're always keen on learning and improving.

As an experienced software engineer you will have an incredible opportunity to learn, navigate and influence dozen of products that make up AbeBooks marketplace. You will appreciate the complexity of the business domain, and you will be inspired by your team's values in pursuing simplicity and robustness in software intensive systems. You will sink your teeth into intricacies of bank deposits, refund calculations, UX concerns to engage and provide positive value loops for our sellers. You will help the team to work with Amazon teams and Amazon technologies as we take advantage of capabilities of our parent company. Last but not the least, you will be surrounded by smart and approachable colleagues, and talented peers and junior engineers, while living in beautiful Victoria, British Columbia.

About You

You're a seasoned engineer with reach experience in designing, developing, and supporting multiple software intensive systems. We're looking for full-stack engineers - you will be working with Linux and Bash, AWS, SQL, queues, REST services, Java and Groovy, DropWizard, HTML and JavaScript. You will be successful if you:

Key responsibilities:

Have a strong sense of ownership and customer focus

Care about code quality and readability

Invested in challenging and growing your team

Are comfortable working with data structures as much as discussing software development processes with your peers

Get inspired by collecting product and system metrics, and by proposing improvements

Love to see your code deployed, and want to see it happening more often

Basic Qualifications

Bachelor's degree in Computer Science, Mathematics, or related field

At least six years of relevant software engineering experience

Preferred Qualifications

You will ideally have experience with:

Java ecosystem

JavaScript/Front End

AWS ecosystem

Devops tools and culture

Mentoring and leadership

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Director, HR

AbeBooks, an Amazon company, is looking for a senior HR professional to join our team. This is an HR leadership role at AbeBooks. The role provides both hands-on and strategic human resources leadership in the areas of employee relations, management coaching and development, succession planning, strong project management of HR initiatives & company-wide HR projects including automation projects, and policy review and implementation.

Key responsibilities:

Work with senior management to develop and implement HR plans and solutions to achieve strategic business initiatives and deliver results

Partner with business on organizational design, workforce planning, succession planning, skills assessment, and talent development

Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience

Demonstrated ability to coach managers and supervisors to use HR best practices for maximum effectiveness

Excellent written and verbal communication, interpersonal skills; high quality document and report preparation

Understanding of technology teams and how to grow and develop technology leaders

Excellent presentation skills and knowledge of employment laws such as the BC Employment Standards Act, PIPEDA, and other federal and provincial laws covering employment

Experience working in an entrepreneurial environment requiring strong multi-tasking abilities

Able to travel, as appropriate

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Senior Manager, Software Development

AbeBooks, an Amazon company, connects millions of buyers from more than 200 countries with booksellers from around the world. We provide a marketplace for hundreds of millions of items that includes everything from exquisite manuscripts and long lost books from your childhood, to postcards from Mohandas Ghandi and signed first editions of A Farewell to Arms.

About the Role

The core of your role is to support, coach, and develop a talented, creative, and engaged team of software developers, systems engineers, web developers, and engineering managers.

The role is the definition of end-to-end ownership, with responsibility for our core e-commerce systems, website operations, and demand generation. The teams you will support own the systems that bring millions of buyers to our six domains and process millions of transactions a year for thousands of sellers; your success will be critical to the success of AbeBooks.

You will work with your peers and senior leaders in the wider Amazon community to integrate with Amazon's systems and services where it allows us to better focus on what differentiates us.

About You

You are an experienced manager-of-managers who thrives on building great teams, delivering great products, and who has deep technical skills. You create a fun, engaging, and productive environment that attracts and retains exceptional engineers and managers. You understand the importance of earning and maintaining the trust of your team, peers, and leaders, and you are consistent in your words and deeds.

You engage with people from every part of the business to seek out opportunities to improve your products and ensure we build the right thing the right way. You drive risk out of projects with every decision and help guide your teams to start with the customer and work backwards.

You consistently raise the bar for your team's performance and the operational excellence of your team's systems. You audit effectively to make the right decisions with limited time and information and you use data to drive your decisions wherever possible. In the absence of data your judgment ensures you know when to take risks and when not to.

You always rise to the occasion and never settle.

Basic Qualifications

Bachelor's degree in Computer Science, Mathematics, or related field

At least eight years of relevant software engineering experience

At least three years experience operating mission critical online services

At least five years of people management experience, including managing managers

Preferred Qualifications

Working across organizational boundaries, bringing together people with diverse perspectives and experience to deliver great customer experiences

Developing distributed, fault tolerant, scalable, and secure systems

Building and running online payment systems and with PCI audits

Using AWS technologies and with on-premises HW management

Java, Linux/Unix, and system administration

Managing vendor relationships and contract negotiation

Applying statistical analysis techniques

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Customer Support - Technical Support Representative

AbeBooks, an Amazon company, has an opportunity in our Customer Support department for a technical customer support representative. Located on the water in beautiful Victoria, BC, this is a great opportunity for a self-driven, technically-minded candidate who is interested in continuing to develop their project management skills. Your passion for exceptional customer service will be a key asset as you provide a range of support functions to our customer base and drive process improvement throughout the team. You will also put your project management skills to work as you collaborate with product managers to help drive projects that will add value to the CS department and also to our external customer base.

If you love providing an exceptional customer experience through technical support and are passionate about leading projects, then we want to hear from you!

Essential Duties and Responsibilities

Answering customer inquiries via telephone and email

Performing in depth technical investigations, and well-documented escalations where needed.

Driving the development and implementation of new processes to improve the internal/external customer experience in conjunction with Product Managers and Customer Support

Developing and delivering effective training on technical and general processes and systems.

Communicating effectively within the Customer Support team, technical and development groups, and our communications specialists

Switching seamlessly between technical and general customer support roles

Championing the customer experience wherever possible

Qualifications

1-2 years experience supporting customers in a technical environment

1 to 2 years of experience in Project Management

Ability to troubleshoot technical issues thoroughly and resourcefully

Strong communication skills - the ability to move between technical and customer-speak is essential for this position

Proven ability to manage concurrent priorities effectively

Ability to learn quickly and thrive in an active, ever-changing environment

Solid understanding of regular expressions and Oracle SQL, including the ability to manipulate SQL queries and generate reports)

Proven track record of taking initiative and successfully delivering results

The following qualifications are preferred, but not mandatory:

Basic working knowledge of the following:

HTML

Networking

XML

Unix

API web services

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Network Engineer

AbeBooks, an Amazon company, is seeking a talented, self-directed Network Engineer for a 12-month contract position. Our ideal candidate is highly autonomous, possesses strong written and verbal communication skills, strong project & time management skills and has a successful track record of deploying scalable solutions, debugging complex network issues and delivering innovative solutions. The desire and ability to work in a fast paced, collaborative environment is essential.

As a Network Engineer working within the AbeBooks Site & IT Operations team you will:

Preferred Qualifications

Experience with the various AWS networking services, such as VPCs, Direct Connect, security groups and ELBs

Strong Unix skills

Ability to script in Perl, Python, shell, C or C++

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Senior SEO Specialist

This position offers a great opportunity for an insatiable, results-oriented individual who thrives in an extremely customer-focused and metrics-driven environment. If you have relentless desire to drive process and product improvements we have the career you′re looking for!

The Senior SEO Specialist is responsible for the planning and execution of the AbeBooks SEO channel globally, working in conjunction with other Marketing Specialists and Product Managers, including: developing the channel tactics to achieve sales goals, defining any product development requirements and business requirements, running SEO tests, driving the creation of a strong reporting framework; and working closely with merchandising and customer experience teams to maximize sales in the most effective way.

Key responsibilities include, but may not be limited to:

Achieve quantitative and qualitative goals set for the free search channel including traffic, sales and efficiency for all AbeBooks web sites

Run SEO experiments and prove the value of our ideas and help scale them up

Manage free search traffic and work with the Product Discovery team to optimize conversions

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Account Manager

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon? AbeBooks is looking for dedicated and energetic people who share the same enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you!

The Abebooks Europe GmbH is looking for a highly motivated and experienced individual who thrives in an extremely customer focused and data driven. As an Account Manager UK you will drive new bookseller recruitment, conduct regular business analysis and reporting, and work to grow and expand our business building long-term relationships with our top booksellers with a particular focus on the UK market segment. You will partner with technology, product and many other teams to improve performance and drive excellent customer experiences.

This is a temporary position for a period of 12-15 months, available from July 1st, 2015. The job is located in Düsseldorf, Germany.

Key responsibilities:

Prospecting and acquiring new booksellers to meet or exceed quarterly goals, understanding and utilizing CRM tools such as SalesForce.com to track all pertinent account information and sales progress

Analyzing and driving metrics for the success and quality of the sellers in your portfolio.

Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions

Preferred qualifications:

Experience using CRM tool

Fluency in other languages

SQL knowledge

Knowledge of ecommerce and the book industry

At AbeBooks Europe GmbH, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

By submitting your resume, you consent to the storage of your data for the purpose of determining your suitability for this and future job offer/s in the global Amazon Corporate HR database that is currently being conducted in the U.S., agrees.

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

Customer Service Representative Germany

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon.com? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you! The position (located in Düsseldorf, Germany) is available from May 1, 2015.

What will be your responsibilities?

Provide qualified and efficient customer support for German and English language buyers and sellers by email and telephone

Update and create templates used for answering German and English language client enquiries

Ability to handle multiple tasks while maintaining a high level of quality and accuracy

Comfortable working in a metrics-driven environment

Preferred Qualifications:

Customer and/or Technical Support experience

Tutoring or training experience

Knowledge of SQL and/or HTML

Experience in Sales and Account Management

Additional languages would beneficial

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Customer Service Representative Italy

Would you like to work for a dynamic and international internet company, which is a subsidiary of Amazon.com? We are looking for dedicated and energetic people who share our enthusiasm. You need to have the ability to work as part of a team and are not afraid to take up a challenge in an international environment. If you have the right skills we have opportunities for you! The position (located in Düsseldorf, Germany) is available from May 1, 2015.

What will be your responsibilities?

Provide qualified and efficient customer support for Italian and English language buyers and sellers by email and telephone

Update and create templates used for answering Italian and English language client enquiries

Ability to handle multiple tasks while maintaining a high level of quality and accuracy

Comfortable working in a metrics-driven environment

Preferred Qualifications:

Customer and/or Technical Support experience

Tutoring or training experience

Knowledge of SQL and/or HTML

Experience in Sales and Account Management

Additional languages would beneficial

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Category Merchant Manager

The AbeBooks Sales and Account Management team is looking for a highly motivated and experienced individual who thrives in an extremely customer focused and data driven environment to join our team in Victoria, BC. As an Category Merchant Manager you will drive new bookseller recruitment, conduct regular business analysis and reporting, and work to grow and expand our business building long-term relationships with our top booksellers. You will partner with technology, product and many other teams to improve performance and drive excellent customer experiences.

This position's main duties will include but not be limited to:

Prospecting and acquiring new booksellers to meet or exceed quarterly goals for quantity and quality of sellers recruited, inventory added and topline performance.

Understanding and utilizing CRM tools such as SalesForce.com to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals.

Analyzing and driving metrics for the success and quality of the sellers in your portfolio. Create and execute plans working to achieve quarterly and annual Account Management goals related to inventory, pricing, delivery and customer experience.

Preparing and delivering monthly business reviews regarding progress and state of health for your portfolio of booksellers.

Comfort rolling up sleeves to perform both qualitative and quantitative analysis and to reach sound conclusions

Open minded with a "hands-on" attitude"

Preferred Qualifications:

The following qualifications are preferred but not required:

Experience using CRM tools.

Product/ project management skills.

Ability to thrive in an ambiguous environment.

SQL knowledge

Knowledge of ecommerce and the book industry

Fluency in other languages

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Senior Product Manager, Customer Experience

"When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that's what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product" - Jeff Bezos

AbeBooks is seeking a Senior Product Manager to lead a team of product managers and UX designers responsible for driving innovation and advocating on behalf of our customers. Based in Victoria BC you and your team will drive AbeBooks' customer experience for product discovery through search, browse and merchandising across all the devices customers use to interact with our services.

Working closely with our world-class technology team, you will drive a suite of products and services to help our customers discover the most relevant offers from our sellers. You will be responsible for current and future innovations across multiple platforms, devices, and media types (website, mobile devices, social media, apps, email etc.).

Key Job Responsibilities:

As the primary customer experience champion for AbeBooks and our other brands, you will relentlessly advocate for the customer and ensure their voice is heard throughout the company. You will shape the direction of customer experience improvement projects across the organization and set the tempo for defect reduction through continuous improvement. You will drive accountability across your team in order to deliver large-scale, high-visibility, high-impact projects and you will lead by example, being just as passionate about operational performance and predictability as you are about all other aspects of the customer experience. You will plan and execute analysis that results in meaningful customer experience enhancements to product discovery (search, browse, and merchandising) on all relevant devices. You will partner with key stakeholders to develop the vision and strategy for the customer experience on our platforms, define product roadmaps based on this strategy, and present and defend your recommendations to senior management.

Basic Qualifications:

5+ years product development experience in technology companies

Strong bias for action; ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment

Successful track record in working closely with engineering teams to deliver on aggressive schedules.

Demonstrated ability to ship products that deliver great customer experiences.

Excellent written and verbal communication skills.

Preferred Qualifications:

Experience in software development, familiar with Scrum, Kanban, or other Agile methodologies.

Diverse work experience/background

A passion for customer experience combined with business curiosity and a strategic viewpoint

French, German, Italian, or Spanish language skills

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Please include a link to your portfolio as a part of your application package. We appreciate your interest in AbeBooks!

Customer Service Representative - ZVAB.com

AbeBooks Europe GmbH, an Amazon company, is looking for an experienced Customer Support Representative to join its European support team for the German language market segment. This position is based at the European office in Dusseldorf, Germany. AbeBooks runs seven international web sites: AbeBooks.com, AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, IberLibro.com and ZVAB.com.

Your Responsibilities:

The Customer Service Representative is supporting ZVAB.com and AbeBooks customers (both buyers and sellers) in a timely manner and qualified way by email and telephone. The goal of this position is to continuously improve the customer experience and build and maintain customer satisfaction by offering superior services and support.

Your Main Activities:

Provide qualified and efficient customer support for German language sellers and buyers (ZVAB and AbeBooks) by email and telephone

Support the technical team in the areas of file uploads, conversions and other technical escalations, provide seller support for HomeBase software

Open minded, a "hands-on" attitude and the ability to work under high pressure

Strong troubleshooting and problem solving attitude

Effective time management and the ability to prioritize tasks for maximum productivity

Used to work in a metrics-driven environment

Preferred Qualifications:

Knowledge of SQL and/or HTML

Experience in Sales and Account Management

Tutoring or training experience

Additional languages are beneficial

At AbeBooks Europe, you have the chance to work together with a great team of dedicated people, having a high level of responsibility in an exciting and challenging business.

We appreciate your interest in AbeBooks!

Software Development Manager, Search

Do you love technology? Do you have great interpersonal and communication skills? Do you live to build and support great software teams? Do you enjoy mentoring smart engineers into leadership roles? Do you thrive in a fast paced e-commerce environment? If the answer is yes please read on.

AbeBooks, an Amazon company, is seeking a talented, self-directed Software Development Manager to lead the team responsible for building and operating our search systems. This is at the heart of what we do and allows customers to explore hundreds of millions of listing that are updated tens of millions of times a day by sellers from around the world. If you have an unbridled passion for technology and a can-do attitude, along with a strong track record of delivering superior software, then we want to talk to you!

Responsibilities:

Becoming a domain expert for your team's products, features and technology

Hiring, developing, and motivating a great engineering team

Contributing to the technical vision, strategy, and product roadmap for your team

Recognizing and removing technical, organizational and project roadblocks for your team

Proposing and implementing new features and system improvements

Developing relationships within AbeBooks and Amazon to support your team′s activities

Prioritizing the work of your team, and building product timelines and roadmaps

It is a challenging job and we're looking for an amazing person to fill it. We are seeking someone who is passionate about providing great leadership and who possesses deep technical skills. Someone who is comfortable resolving ambiguity and making the right choices to deliver great software on time, someone who can help their team find the right balance between business necessity, invention, and technical and operational excellence.

Qualifications:

5+ years experience in Software development

2+ years as a Development Manager or Team Lead

BS/MS degree in Computer Science or equivalent

Demonstrated passion for customer experience and usability

Strong verbal and written communication skills and demonstrated technical leadership

Experience in the development and architecture of distributed/scalable/fault tolerant systems

Agile practices and methodologies such as Test Driven Development and Scrum

An understanding of OO design patterns and programming

Proficiency with client side technologies and best practices (XHTML/JavaScript/CSS)

AbeBooks offers competitive salaries, a generous benefits package, and a beautiful waterfront office space, as well as bonus perks such as a health and wellness subsidy, fresh fruit, donuts, free drinks and snacks, foosball, ping pong, and pool tables... the list goes on.

What really makes us stand out is the world-class team of people that you get to work with every day. We trust our employees because we only hire the best. We want people who are prepared to challenge the status quo and always raise the bar. And we do all this while having fun and enjoying the tranquility of island life.

Apply today, and learn more about why you should join our award-winning workplace!

Apply

By submitting this form you acknowledge that the information being submitted is true and accurate.

About Our Technology

To booklovers around the world, AbeBooks is a great place to buy books. However, we have always been a technology company that helps booksellers and book-buyers. Since 1996, our technology has been helping to revolutionize the book business and that quest goes on.

Our technology workers are versatile, quick-thinking and thrive on deadlines. They plan and build systems that will yield long-term tangible benefits but also drop everything when required to solve critical issues where every minute counts. Anyone looking for a technology job at AbeBooks has to prove they are a flexible team player because there is no room for prima donnas. We do a lot with a relatively small number of people.

We are devoted to Agile practices and methodologies in software engineering, and e-commerce is a business that never sleeps when it comes to site operations. Our QA engineers are analytical on a global scale. Scalability is the magic word for the database administrators while the product managers have vision and a get-it-done attitude. Our web developers insist on the highest standards when building dynamic pages and user interfaces. Do you have what it takes to join our team?

Our Values in Technology

Customer Obsession

Will your work be good enough for our booksellers and our book-buyers?

Innovation

Bias for Action

We like no-nonsense trouble-shooters who can dive deep and fix problems fast.

Ownership

We have small teams and you will be your own CEO.

High Hiring Bar

Know your stuff. You will be tested every day in your career at AbeBooks.

Frugality

When every penny counts, the time and resources of our technology teams are not wasted.

Our Technology Teams

Quality Assurance

Using Agile practices, our QA engineers work closely with software developers and site operations to build innovative products that deliver a top-class customer experience. They also liaise with stakeholders from the business side of the company to understand objectives, evaluate deliverables against requirements and develop test suites that replicate complex real-world situations at scale. Must-haves include experience in security, performance, functional and reliability testing, also familiarity with Linux (or Unix), relational databases and SQL goes a long way. Our QA experts walk in someone else's shoes every day.

Software Engineering

The word 'versatile' barely scratches the surface when describing this team. Using Agile, Scrum and Extreme Programming methodologies, they build and upgrade a huge range of systems for buyers and sellers including search, inventory management, and order and payment processing. Essential experience includes Java 5/6, OOD/OOP, and the ability to develop scalable applications using technologies like JMS, Spring, caching tiers, and relational databases. Being able to write and test high quality code is a given but these engineers also know algorithms, data structures and Linux. The ability to trouble-shoot while under pressure is a valued skill.

Site Operations

Fast-paced and dynamic, our site operations team provides UNIX systems administration and support, switching between site maintenance and project-based initiatives, and working with state-of-the-art hardware and software too. Sections of this team are always on-call — 3am pager messages are not unusual. The work includes handling Apache web server configuration, Tomcat application servers, Cisco network hardware and administering Unix Systems and tools. Familiarity with a wide range of Internet protocols, and Shell and Perl scripting are also on the list of required abilities. This team encapsulates the 24/7 nature of ecommerce.

Database Administration & Development

Sound database administration skills are just the beginning. This group provides database support and development via backend programming. Members of this team are experts in SQL and Oracle and thoroughly understand client/server technologies and methodologies, as well as Java API calling patterns. They design and implement complex custom software systems using Oracle, PL/SQL, SQL and other third party libraries. Agile methodologies are also part of this team's working practices. Scalability is always a consideration when maintaining a database that grows every day.

Product Management

There's much more to this team than simply delivering new products on time. Our product managers understand the needs of book-buyers and booksellers, and they came to us with strong records in ecommerce or scalable software development. They understand product life cycles as well as Agile project management and software development methodologies like Scrum, XP and Crystal. Metrics and testing are second nature. Excellence in planning and execution is requisite. The ability to juggle tasks and improvise is highly valued as is the ability to understand and communicate with every department within the company.

Web Development

Working alongside interaction designers and Java developers, our web dev team gives a professional, enterprise-level look and feel to dynamic pages and Velocity-based servlets thanks to quality, robust code. They know X/HTML inside and out, and work with CSS, JavaScript, and DOM to produce innovative DHTML effects and a smooth user experience. The ability to smoothly integrate APIs into various interfaces is vital. Every day best practices in web dev are implemented in design, testing, version control, documentation, build, deployment, and operations. Keeping up with the latest standards in web development is essential.