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ORDER POLICY:Most Rachael SARC pieces are made to order. Some customizations such as ring size and gold color are available. Please allow 2-3 weeks delivery from the time the order is placed on the Rachael SARC website. If you require an expedited timeframe to receive your piece, please contact Rachael SARC at rachael@rachaelsarc.com.

SHIPPING POLICY:Rachael SARC offers complimentary shipping and insurance on all purchases. Your Rachael SARC piece will be fully insured until it is delivered personally to you or someone at the address you provide upon checkout. Signature is required upon receipt so please ensure you or the name provided at checkout is available to sign for and receive your package upon delivery. Special arrangements for delivery may be made if needed. Please contact Rachael SARC at rachael@rachaelsarc.com if so required.

REPAIR POLICY:Rachael SARC offers a 60 day warranty period. In the rare event that a Rachael SARC piece requires repair within the 60 day period, Rachael SARC will gladly repair the piece free of charge as long as it has not been altered in any way by another jeweler or has been damaged due to abuse. Rachael SARC jewelers will inspect any and all products thoroughly and will decipher whether or not the piece has been altered by another jeweler or abused in any way. If this is the case, Rachael SARC will be happy to repair the jewelry but will it come with an appropriate cost according to the work required. We will inform you of any charges for repairs in advance of commencing the work and your full agreement would be required for approval.

RETURNS POLICY:We stand behind the quality of our products and want you to be satisfied with your purchase. Any merchandise must be returned within fourteen (14) days. Items may only be returned for store credit, as long as they are unused and in new condition. Items purchased online must be accompanied by the original sales receipt or packing slip in their original packaging. No refunds or exchanges will be provided for Special or Custom Orders.