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Yup, just like every other mmo, even down to not bothering to fix errors that stop players from completing quests!

...except that have been fixing those errors. They just can't always get to the specific error that is bothering you on the same timeframe you want it. What you may think is crucial may seem trivial to others and visa versa. However, as with any MMO, the more complex the game, the more errors it tends to have, and the longer it tends to take to fix them.