Contact Information

Unlock Codes

If you have lost your unlock code or have not yet received it, please try the Unlock Code Database for immediate access.

Macintosh Product Support

Please email us at support@publicspace.net and include x14 on the subject line to get straight through all our spam filters.

Windows Product Support

Please email us at windows@publicspace.net and include x14 on the subject line to get straight through all our spam filters.

iPhone Product Support

Please email us at iphone@publicspace.net and include x14 on the subject line to get straight through all our spam filters

Ordering, Payments and Refunds

We do not deal directly with payment processing, but use BMT Micro as our resellers. If you have questions about a specific order that you have already placed, please contact them directly via their web form. They are very friendly and effective.

Business Contact

Please email reiff@publicspace.net and include x14 on the subject line to get straight through all our spam filters.

Some tips for getting quick product support

When you send us email, please include as much relevant information right in your first email as possible. We can only help you if we know exactly what the problem is.

At a minimum we need to know:

who you are.

what product you experience problems with.

what the version of the product is.

what your operating system version is

The more detailed your description of the problem is, the easier it is to help you effectively and the quicker we can find a solution.

If you can, please include one or more screenshots in your email, that way we see what you see. (Mac OS X users can check out the Grab application in the Applications:Utilities folder or press Command-Control-Shift-3 or Command-Control-Shift-4 to put a screenshot of what you see on the screen on the clipboard).

Persistent failure to reply

First of all: Don't assume that we are not replying!

We reply to all email that we get from our customers, so if you don't receive a reply it's either because we didn't get your message or because you didn't get our reply.

In recent years, many of our replies get filtered out by spam filters, other messages come back with "mailbox full" replies. This is both frustrating to you because you don't get the help you need, and to us because we can't help you!

1. When you write to us include "x14" somewhere in the subject line; this will short circuit our spam filters.