Goodwill works to Transform the Community into One in which All Individuals have the Opportunity to Work

Leadership

R. Dean Kenderdine & Lisa Rusyniak

Dear Friend of Goodwill,

Thank you for reading our 2013 Annual Report. Whether you are a donor, shopper, community partner, program participant or just an advocate for Goodwill’s mission, our success this past year would not have been possible without your support

Since 1919, Goodwill has worked to improve the lives of those in need. Nearly 95 years later, we are still just as committed to enhancing and transforming our community into one in which all individuals have the opportunity to work.

In 2013, we placed 2,532 participants into gainful employment: a new job placement record for our organization. These individuals now have the opportunity to become self-sufficient and change the course of their lives. Our staff was also able to help an additional 39,563 individuals with job readiness, skills training, case management and placement services. Additionally, we are proud to say that 33% of all new employees in our organization were Goodwill program graduates.

Goodwill’s retail stores, which provide the majority of the revenue for our training programs, had an outstanding year. Store sales were 7.7% higher than 2012 with over 1.8 million individuals making purchases for the year. Major renovations were completed at our Bel Air, Annapolis and Padonia stores, offering a more pleasant shopping experience for our customers. We also began sizing all clothing to make it easier for our customers. Over 959,702 donors also contributed to one of our donation centers, a 7% increase over 2012. Additionally, 472,694 pounds of computers and electronics components were collected through the Dell Computer Recycling Program.

We celebrated another year of zero deductions for cleaning deficiencies at all of our contract sites, the twelfth year in a row without a deduction! At these facilities, training and counseling services were provided to 154 trainees with severe disabilities who perform this work.

Looking forward, we plan to accomplish even more in 2014 with the opening of three new stores, which will add nearly 50 jobs to our local economy, an increased presence in job training services in Baltimore County and a closer analysis of our impact in helping individuals overcome poverty.

Thank you for being a supporter of Goodwill and for taking the time to learn more about our mission and vision for the future. Let’s make 2014 even better by helping more people find jobs!