Expert Member

I ported to Freshphone. took about 2 weeks total. The process was pretty painless.
I've Made and received some VoIP calls too.
The call quality is ok. similar to a cell call quality.
Pricing suits me fine as I dont need to make many calls.
Now the battle is getting my telkom line canceled...that process is on going.

Expert Member

I use freshphone and moved a lot of people to it.
Price is great. I make about R30 worth of calls a month and the majority is free.
The quality is excellent(On Fibre latency is 7ms). Call quality was poor at first, after adjusting some settings the quality was excellent.

Well-Known Member

Long answer:
2 years ago, I gave up my landline and ported to Vox. The porting had a few hickups. At R25/month, the pricing was OK, considering they credited me 6c per minute for incoming calls. But the call quality was poor and their website is very unsophisticated.

When Axxess launched their product, I tried to port to them. But they wanted an "authorization" letter from Vox, which I don't think is necessary (reasonable).

Then someone on here recommended Fresh Phone. They said they need an invoice from Vox showing my 012 number, which sounds reasonable. The Vox invoices didn't have it, but I submitted emails from Vox showing that the 012 number is linked to my account. And Fresh Phone accepted them.

The Fresh Phone website is also very nice. For example it shows the latency. And it has examples for setting up popular routers.

New Member

I use freshphone and moved a lot of people to it.
Price is great. I make about R30 worth of calls a month and the majority is free.
The quality is excellent(On Fibre latency is 7ms). Call quality was poor at first, after adjusting some settings the quality was excellent.

What adjustments did you make? I have the GrandStream HT801 so that I can use my old cordless phones my latency is between 26 and 30ms (Excellent) this is what i see when logged in on freshphone. If I do a normal speed test then my latency is 2ms.

Euphoria Telecom

Latency of 30ms means a round trip of a ping signal from your handset to the cloud servers was 30 thousandths of a second. One way only 15 thousandths of a second. In other - absolutely nothing to worry about at all.

Once you over 150ms there is a tiny chance you may pickup a slight delay when talking but it only really starts becoming a problem after 300ms as your reaching a third of second which may be irratating for fast speakers.

Your normal speedtest is to a major nternet Gateway. Your phone is from handset to acutal server which may entail a few more hops than to a major gateway. Hence the increase of 28 thousandths of a second for your phone.

Active Member

I use freshphone and moved a lot of people to it.
Price is great. I make about R30 worth of calls a month and the majority is free.
The quality is excellent(On Fibre latency is 7ms). Call quality was poor at first, after adjusting some settings the quality was excellent.

Active Member

Thanks for that, unfortunately he just goes into the details for getting connected, he doesn't touch on any of the multitude of additional options. I'm connected and everything seems to work, however i would like to see if any of the options would be useful to change

Active Member

So freshphone uses the G729 codec, other than that there really is no need to change any other options I don't think. Is there anything specific you want to use the system for other than making and receiving calls on a landline phone?