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We have been staying at Borthwen for some years now - often twice a year or more, such is the beautiful location and surrounding area. We have always found the quality of the accommodation to be very high and the owners flexible where required and exceptionally helpful.

I don't normally bother writing reviews but after reading the other post I felt it important to write about our experiences so you can make your own minds up.

This time the spacious accommodation was up to it's usual high standard and we found the flat to be clean and tidy. The lounge carpet does appear to be sun-faded a bit due to the huge panoramic sliding doors (fantastic views) but as to it being dirty, I would say that was unfair.

All pots and pans were clean and presentable, the cooker/oven spotless as well as the fridge.

The beds were comfortable, you are on holiday after all, and thus it will never be the same as your own bed. We all had good nights sleep on all beds. According to the owner the 'lumpy' mattresses have now been replaced so that may be why :-)

I didn't have a problem with the wardrobe in any of the bedrooms and the bathroom was all spick and span.

The hot water piping hot and cracking central heating to keep you nice and cosy.

This is a really great place to stay, represents good value for money and the location superb.

Try it, you won't be disappointed.

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Overall condition of the property

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Kitchen & utensils

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Service

Liked best:The location and high quality of the accommodation

Liked least:Going home.....

Travelling group:Family with Young Children

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Families with young children

Was the property as advertised?

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

“Lovely location, house needs a good clean, furniture needs to be replaced”

Reviewed 15 September 2011
for a stay in June 2011

Excellent location - lovely views and close to the beach. House is very tired and needs a thorough clean. Several stains on the lounge carpet. We had 2 young children but the floors were so dirty we kept them in shoes. Matresses in downstairs bedroom were very lumpy and thin- really awful. The drawers in the middle bedroom were coming off the runners and difficult to use. The kitchen was well eqipped but many of the items were dirty. We actually spent some time cleaning the cupboards as they were so dirty

How easy was it to book the property?

How helpful were the directions to the property?

How easy was key pickup/access to the property?

Overall condition of the property

Bedding & mattresses

Kitchen & utensils

Bathroom cleanliness

Other facilities & amenities

Service

Liked best:Location

Liked least:cleanliness

Travelling group:Family with Young Children

Would you recommend this hotel to a friend?
No.

Was the property as advertised?

Was your security deposit returned on time?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

6 Nov 2011

Thank you for taking time to write a review on Borthwen. We welcome all constructive feedback relating to the cottage.

The property is cleaned to a high standard after every guest and so I can only apologise that it wasn’t cleaned to that standard for your stay. We have addressed this issue with our cleaners.

We have replaced the mattresses downstairs with new ones and we are in the process of buying a new 3-piece suite. We are also having a new carpet fitted in the lounge. Any items that need replacing are done so every year.

We would just like to say that although every effort is made to maintain the high standards of Borthwen due to the high volume of guests that stay with us wear and tear is inevitable. The important thing to us is that we are committed to replacing anything when necessary.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC