JOBS IN LIBRARIES

SirsiDynix Help Desk Support (Remote with flexible hours)

Posted by: Library Systems & Services

Posted date: 2017-Aug-30

Location: Delaware Public Schools

Temporary (Remote) Part Time Position: 6 month minimum duration

Responsibilities:
Provide phone and online training and support remotely to school librarians migrating to the Delaware SirsiDynix Symphony Workflows statewide catalog and circulation system
Typical types of support include:
Checking books in and out
Creation, modification and removal of users
Placing and removing holds
Requesting items from other libraries
Adding bib and item records
Running standard reports

Qualifications:
High school diploma or GED required. Some college preferred
Integretate Library System or help desk experience required
SirsiDynix Symphony Workflows experience preferred
Two years of related experience in a school or public library preferred
Ability to provide training and support over the phone
Must be personable and like working with people
Must be effective at teaching others the basics of a new automation system via phone
Reliable and capable of working independently