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Publications

We develop insights that work for our clients. Our approach and recommendations are highly customized and lead to practical actions. Read some of our experts’ perspectives on important issues—for our clients and their industries.

Complaints from frustrated customers were mounting at a major US retailer. More than 20% said they could not find the company’s branded products in shops because items were out of stock. The problem was that efforts to improve service disrupted the company’s low-cost distribution model.