"so unprofessional"

X Shen (Australia) 14th October 2017

✅
Contact C In Chambersburg Pa Roofing amp;j xUqRZ | Shocking experience! Old plane and at lunch time, the passenger in front of me reclined his seat all the way back and I had no room to eat properly. I asked the flight attendant for help, she barely spoke any English, and said something in Spanish like I could recline as well. As a rule during taking off, landing and food serving time, passengers should keep the seat back straight. So unprofessional! This is international flight, the pilot never spoke a word of English, horrible food! Never flying with them again!

Type Of Traveller

Couple Leisure

Cabin Flown

Business Class

Route

Buenos AIres to Santiago

Date Flown

October 2017

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Value For Money

12345

Recommended

no

10/
10

"seats were very comfortable"

Piveteau Alessandro (Monaco) 19th August 2016

I took LAN airlines from Santiago to Easter Island. I was in business, the seats were very comfortable and cabin crew were very helpful and kind. The food was good, the flight was on time and the cabin was clean. It was a very good experience with LAN for my first time. Would recommend.

Type Of Traveller

Family Leisure

Cabin Flown

Business Class

Route

SCQ to IPC

Date Flown

October 2015

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

28 Wilmslow Clarks Clarks Street Wilmslow Grove Ground Service

12345

Value For Money

12345

Recommended

yes

6/
10

"lower quality than other airlines"

Vladimir Rouvinski (Colombia) 3rd July 2016

✅
Contact C In Chambersburg Pa Roofing amp;j xUqRZ | I normally fly with another airline, but this time had to choose an option with LATAM for Bogota to Santiago (return) and Bogota to Cali (one way) route. Overall, the service was acceptable but of a somewhat lower quality than the other airline. Firstly, the planes are dated and started showing their age. The inflight entertainment system (BOG-SCL) is not very reliable. The touchable screen does not work well while the entertainment system wired control is in the seat, and any wrong body movement in the seat might cause its acting by itself. Besides, there is no power outlet either. Since I am accustomed to use my flight time to work, on this occasion I was disappointed that it was not possible because my computer’s battery died out quickly. On another note, the staff is doing their work but as many other reviews here have noted it is rather cold and not exactly very smiley. Half of my flights had been delayed though apparently due to the weather issue or airport traffic beyond the airline control. Yet, I almost missed my connection in Santiago because the luggage delivery was late, while the airport international arriving area is small and crowded and there is a long line for customs. Only half the time the boarding is done by turns (according to the rows of seats assigned), when it is enforced is very convenient. What stands out, however, is the quality of food provided on the longer legs in economy - quite tasty, with metal and not plastic fork and knife used. Unlimited and good quality wine and other spirits. However, there is not even a glass of water offered on the domestic Bogota to Cali flight. All in all, I will try to fly with another airline next time since LATAM did not achieve to convince me to change my preferences.

"seats are too narrow"

P Stasis (Australia) 3rd July 2016

Sydney - Santiago via Auckland on 787-9. Above average flight with an average meal, very good crew and reasonable IFE selection. However, the 9 abreast in economy is too tight. The seats are too narrow and the aisles are tiny. The meal trolley only just fits through. The tray table is also very small. On the return leg, a passenger fell ill immediately after takeoff. The crew managed this very well. About 2 hours into the flight, it was determined that we'd have to return to SCL. The airline put us into hotels. As a transit passenger through SCL, the airline arranged to pay our reciprocity fee (US$100) to enter into Chile. This was a long process (over 1 hour) but at least they paid for it. The airline wasn't able to arrange a single large bus to take us to the hotel at the last minute and so there was another long process (about 1.5 hours) of getting all of us into separate mini buses. The hotel was excellent and included free food. Back to the airport, this time in a big coach and a very long check-in process. Our bags were checked through to SYD, and we were advised we'd been put onto a Qantas flight from AKL to SYD. The flight was again reasonable - good crew, OK food (definitely not up to Emirates standards) and bathrooms kept clean. Due to our delayed arrival into AKL, we had to overnight there, and again LAN had arranged a hotel, meal and bus transfer for us. Overall, LAN managed this stressful situation which was out of their control quite well, ensuring we had a place to rest and food to eat and made sure we all got to our final destinations. My lower marks are for the standard and quantity of the food and the cramped seating (that almost all operators of the 787 have adopted).

Aircraft

Boeing 787-9

Type Of Traveller

Couple Leisure

Cabin Flown

Economy Class

Route

SYD to SCL via AKL

Date Flown

June 2016

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

123Street Clarks Wilmslow Wilmslow Clarks Grove 28 45

Inflight Entertainment

12345

Ground Service

12345

Value For Money

12345

Recommended

yes

9/
10

"excellent service throughout"

Polly McMeeking (United Kingdom) 2nd July 2016

Quito to Galapagos with LAN Airlines. Excellent service throughout. Had never encountered this airline before but would recommend highly. Lovely staff with excellent English and nice snacks. Both Quito and Galapagos airports are nice indeed, with easy check in and plenty of space. Aircraft seats are leather and comfortable.

"plane a little bit dated"

✅
Contact C In Chambersburg Pa Roofing amp;j xUqRZ | Buenos Aires to Lima with LAN. The plane looked a little bit dated and not completely clean. Seat space is good, fully flat bed but with a lot of divisions on the seat, so in the bed position it is slightly uncomfortable. Weak cushioning. Food was not the best. Amenity kit was Ferragamo in brown colors with Tuscan Soul toiletries, highly acceptable.

"it was disappointing"

✅
Contact C In Chambersburg Pa Roofing amp;j xUqRZ | Santiago to Sydney via Auckland with LATAM Airlines. For now the largest airline in South America (LAN merged with TAM to form LATAM) it was disappointing from perspectives of Cabin Crew service attitude, Crew presence, Meal service and choice of liquors on particularly the longest leg (13+ hrs, SCL-AKL). AKL-SYD leg was slightly better crew. The service crew behaviour was cold. The cabin staff disappeared in the pantry for almost 20 minutes - there was no pre-meal drinks service unless requested. Although biz class was only 70% full, they seemed peeved by anyone ordering the standard full meal and breakfast (vs. an express option), the main of veal and semolina arrived cold, only a choice of one of each of whiskey, rum, vodka but the choice of Argentinian or Chilean wine was better. Noteworthy that it is one of the airline's longest routes on a B787 twin-engine, over the South Pacific.

David Guenthner (United States) 16th June 2016

✅
Contact C In Chambersburg Pa Roofing amp;j xUqRZ | I had purchased a ticket between Buenos Aires Aeroparque and Santiago, Chile. On the date of my return to Buenos Aires, when I went to check in at the LAN ticket counter, a LAN staffer told me my flight had been cancelled and she sent me to be rechecked in a line for a flight to Ezeiza, the airport 45 minutes outside of town. Instead of the exit-row aisle seat I had reserved for the Aeroparque flight, I was placed in a middle seat on a full flight to Ezeiza. However, once I landed at Ezeiza, I discovered that not only had the Aeroparque flight not been cancelled but that it was arriving at Aeroparque 10 minutes after I arrived at Ezeiza. The LAN ticket counter staff never provided an explanation for why I was bumped off the flight I had purchased, nor was I offered an apology for being taken an hour out of my way. All I got was a free transfer into the city. To add insult to injury, LAN has not credited my LANPass kilometers for this flight.

Aircraft

A321

Type Of Traveller

Solo Leisure

Cabin Flown

Economy Class

Route

EZE to SCL

Date Flown

June 2016

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Ground Service

123Clarks Street Wilmslow Wilmslow Grove 28 Clarks 45

Value For Money

12345

Recommended

no

10/
10

"the service was fantastic"

Adi von Arnim (Germany) 13th June 2016

✅
Contact C In Chambersburg Pa Roofing amp;j xUqRZ | LAN is a true premium airline. Flew in their Premium Business from Milan–Malpensa to São Paulo Guarulhos late night and the service was fantastic. Had only hand luggage because it was a short trip. As soon as I got onboard I was welcomed and escorted to my seat by the purser. Immediately I was offered a glass of champagne. Other offers were Pisco Sour and water. Dinner orders were taken quickly and served promptly after the take off. Their business class cabin has the configurartion of 2-2-2 which is good if you have company. If not you might find yourself sitting to a stranger for 12 hours. I had this several times and the comfort was still good. My breakfast order was taken seriously: I got everything I wanted. I need to emphasize this because there are other "premium" airlines who fail to arrange the breakfast according to customers wishes. The crew just seem to enjoy their jobs and you can see that: the service is personal, you get addressed by your name and you pay business class but you get almost first class treatment. LAN is always a great choice and will always stick to them.

Type Of Traveller

Business

Cabin Flown

Business Class

Route

MXP to GRU

Date Flown

May 2016

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

1228 Wilmslow Wilmslow Grove Street Clarks Clarks 345

Inflight Entertainment

12345

Ground Service

12345

Wifi & Connectivity

12345

Value For Money

12345

Recommended

yes

9/
10

"loved the cabin interior"

✅
Contact C In Chambersburg Pa Roofing amp;j xUqRZ | Santiago de Chile to Isla de Pascua. Had the opportunity to fly with LAN from Santiago de Chile to Easter Islands, a trip I had been expecting tor a long time. Although the LAN web site indicated that you should report to check-in a whole 3 hours before scheduled departure time, I decided to play it cool and only arrive at the Santiago airport at 7.00 for a 8.30 am. flight, just to see that check-in was still well in progress, without any rush. Upon boarding the Boeing 787 I just loved the cabin interior: very light and roomy with nice LED lights around. When finding my seat, I soon realised however, how small it was. I’m sure is the narrowest airplane seat I’ve ever seen and the legroom was very short for someone of 181 cm. I was happy that I was only going to spend 6 hours and not 12 on this plane! However, I soon found the IFE which offered a great selection of top recent films, certainly far too many for this six hours flight. As I hadn't downloaded the LAN application on my tablet beforehand, there would have been even a greater choice of entertainment available for this flight. Soon after take-off, an excellent breakfast with fresh fruit and an omelette was served. During the rest of the flight, drinks and coffee were served several times. The best part of this flight was however the Chilean LAN cabin crew. The steward serving my section was chatting around, making jokes and asking several times, if I needed something more. This is the kind of service I would have expected in First Class, but here I was, enjoying it in Economy. Well done LAN!

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