NOTE: Click here for instructions on how to set up the Ingenico iSMP4 payment terminal for use with Lightspeed Payments on your computer.

Before you begin

Before setting up your payment processing with the Ingenico iSMP4, please gather the following box contents and note the following gateway features. Using the provided power supply unit and battery pack, please also insert the battery pack in the back of the terminal and charge it for about 4 hours before using it for the first time.

If your customer's card has insufficient credit or funds to cover a payment, Lightspeed Retail will partially approve the payment and charge the maximum available amount on the card if Allow Partial Approvals is enabled in your Lightspeed Payments gateway settings. For more information, please see our Making a sale with Lightspeed Payments article.

Removing a payment processed by Lightspeed Payments from an in progress sale will void it and refund your customer's debit or credit card. However, voiding a completed Lightspeed Payments sale will delete the sale and its associated payment from your reporting but it won't return funds to your customer's debit or credit card. To return items to inventory and refund your customer's card, we recommend refunding the Lightspeed Payments sale instead of voiding it.

1. Connecting the Ingenico iSMP4 terminal to your network

To ensure that your terminal is successfully connected to your network,you need to power on your terminal using the on/off and wake/sleep button on the right hand side and add your network as an access point. If you ever need to connect your terminal to a different network, you can remove access points on your terminal as well.

Adding an access point

On your terminal's keypad, press the F key 5 times to access its Communications Settings.

Press F4 for Access Points.

Press F1 for New. The terminal starts scanning for access points.

From the list, select your access point.

Select WPA/WPA2.

Enter your password followed by the green O key. The hostname in the Communications Settings screen is no longer set to 0.0.0.0.

NOTE: The terminal's keypad uses multi-tap text entry. For example, pressing the 2 key will cycle through the number 2 and the letters a, b and c in both lower and upper case. To enter a symbol, press the # key. To erase something you've typed, press the yellow < key.

To exit the Communications Settings screen, press the red X key.

Removing an access point

On your terminal's keypad, press the F key 5 times to access its Communications Settings.

Press the F4 key for Access Points.

From the list, press the green O key to select the access point.

Press F4 to delete it.

To exit the Communications Settings screen, press the red X key.

If you have any more questions regarding connecting your terminal to your network, please contact Lightspeed Support for further hardware assistance.

Under SECURITY OPTIONS, enable Allow Credits if you want to be able to make a refund to a credit or debit card if a customer doesn't have a sales invoice.

NOTE: When you do this type of refund, you must swipe the card for the refund to take effect. Manually entering credit or debit card numbers isn't supported.

Under ALLOW PARTIAL APPROVALS, enable Allow Partial Approvals if you want to be able to partially approve a payment and charge the maximum available amount if your customer's card has insufficient credit or funds to cover the full payment.

Under CREDIT CARD MAPPING, for each of the credit and debit card types, select how the corresponding card type will appear on sales receipts and sales reports. For example, if you created a custom Visa payment type, selecting it from the drop-down list for Visa will mark all Visa sales as Visa. NOTE: You'll continue to use the Credit/Debit button during a sale. Your terminal will automatically detect the kind of card used and register the sale in your system according to these mappings.

Tap Save Changes.

3. Adding the Ingenico iSMP4 as the payment terminal in Lightspeed Retail

Lightspeed Retail is designed to save all the terminals that you've added to Lightspeed Payments in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail on multiple devices. If terminals are removed from your Lightspeed Retail account using your computers or the Retail Manager mode on your iPads, the list is updated on all your devices.