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Track your order

Pick In Progress means your order is currently being processed
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.

Contacting us

Missing, incomplete or damaged orders

My order hasn’t arrived

If your order hasn't arrived you can track it online by logging into your account.

If your order has been dispatched but hasn't arrived within the expected time period contact us here or call Customer Support on 0800 232 1513 between 08:30 and 17.00 Monday to Friday (excluding bank holidays) and quote your order no.

My order is incomplete

Multiple items may arrive separately – however if there are items missing in your order contact us here or call Customer Support on 0800 232 1513 between 08:30 and 17.00 Monday to Friday (excluding bank holidays) and quote your order no.

My order is damaged

If you receive a damaged product, please send it back to us via our Returns procedure . We will arrange an exchange or refund as soon as possible.

Returns procedure

Free 60 day trial

Bowers & Wilkins engineers its products to provide consistently great sound. Try our products at home for 60 days and find out why we’re the best in our field for top quality audio.

If for any reason you feel our products aren’t right for you, simply return it to us free of charge within 60 days for a full refund. Please ensure items are returned in original packaging and include all original content.

Repairs

We guarantee all our electronics, headphones and speakers with a 2 year warranty against defects in materials and workmanship.We guarantee our accessories with a 90 day warranty.

Before arranging the repair of an apparently faulty or broken product, please visit our product support section or contact our support team who can guide you through the product’s set-up process.

If your product was purchased less than 60 days ago, you can return it for a replacement. After that time, a product can be repaired according to its warranty conditions.

To arrange a repair (on a product purchased more than 60 days ago) please telephone Customer Support on 0800 232 1513 between 08.30am – 17:00 Monday to Friday (excluding bank holidays), or contact us to arrange a return.