Automating the QA process leads to $11 MM business impact for a global financial services firm

Overview: A US-based nancial services powerhouse with a presence in wealth management,
institutional securities and investment management was working with a number of
vendors to augment its own Quality Assurance (QA) teams. Managing multiple
vendors in dierent silos led to high overhead costs.

Because the rm's QA teams operated at a relatively low level of automation, managing
testing operations involved enormous manual eorts. This in turn led to high costs and
unwanted delays each time market changes aected the rm's market facing
applications or regulatory changes aected its internal processing.

There was a denite need to automate the rm's Quality Assurance processes and reduce
its "cost of quality".