1. Order acknowledgments will be available immediately on the website if the item is in in stock. Otherwise, acknowledgement with the order statu and estimated delivery will be send within 24 hours.2. A physical address is necessary for delivery. Orders cannot be shipped to P.O. Boxes.3. Orders for in stock items will be filled and shipped within 48 hours.4. All orders will be shipped FOB the plant in Cedarburg, Wisconsin, USA: o Regular North American orders will be shipped either Prepaid Add or Collect (if customer supplies its UPS number) utilizing UPS Ground. o Expedited or Rush orders will be shipped either Prepaid Add or Collect (if customer provides its UPS number) utilizing UPS Priority (1 or 2 days). o Orders that are too large or heavy for UPS will be shipped Prepaid Add utilizing common carrier selected by RotoMart. Customer may request a Collect shipment on a specific carrier if it provides Norstar with its carrier's number. o Drop shipments will be charged $25 per location plus freight cost. o International shipments (outside North America) will be shipped Prepaid Add using a carrier selected by Norstar or Collect if so requested by customer, providing customer supplies RotoMart with its carrier's number. A third party account valid for duty and freight must be provided. o RotoMart reserves the right to change carriers at any time and without advance notice.5. Out of Stock or back ordered items will be shipped as soon as they are available. Contact RotoMart's Customer Service Department for estimated delivery times.6. Shipping and handling charges will be dependent on the destination, size and value of your order.7. Since the products sold by RotoMart are intended to be used in our customers’ production processes, RotoMart is not required to collect sales taxes on orders.8. Packages must be inspected before signing for the delivery. If the package is damaged in shipping then note the damage on the delivery receipt before signing and file a claim with the carrier.