Information Technology Resume

With the introduction of IT Front Desk Officer it has become very easy for the customers to get on-the-spot help. They are called IT Front Desk Officer or Customer Services Officer. The area of Information Technology is so gigantic that you see a number of complain cases every hour. It becomes impossible for the receptionist to make arrangements for such a huge number of customers with minor or not major technical problem complaints. An IT Customer Services Officer solves half of the problems at the nick of the time providing guidance and assurance. Hence he provide maximum help at the minimal of time. As your resume is your first interface with the recruiter make sure to highlight your qualification and experiences that are in accord of recruiter’s requisites. We have given below a resume sample. In this resume we have provided a detailed account of the applicant and its all experience which is necessary for this post.

Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes.

Troubleshooting quality of Voice Issues

Troubleshooting High Availability Features

Experience :

ABC Solutions (Pvt) Ltd .

Key Responsibilities:

Interacting with customer to understand the requirements.

Allowing customers to maintain complete visibility and control of their network through a secure, customer Web portal that provides a real-time and historical view of their network status.

As Level 1 Support, I’m responsible for the all incident related cases as well as preliminary investigations of problem tickets. Performed Quality audits for the open and closed incident created by team.

Worked with service request and also Ensure continuous communication & co-ordination with client in the event of SEV 2 and SEV 3.

Ensure positive client satisfaction and client relationship is maintained for service delivery.

Deliver on service commitments and participate in account plan / strategy.

Learning reporting to pull the floor stats such as AHT , ATT, CSAT…etc in MS EXCELL and symphony.

Worked on incidents/Tickets using Service Now and Manage now ticketing tools.

Ensure SLA / SLO attainment as agreed in SOW

Education, Training & Certification:

Bachelor of Engineering in Electronics and Communication Engineering with 73% from C. Abdul Hakeem College of Engineering and Technology affiliated to Anna University, Chennai, – Tamil Nadu

This era is of technology, networking is the backbone of almost every society. we have apps for almost everything and they have made marvelous changes to our daily life. Same is the case for any industry, to help them have a thorough insight of all the projects going on Computer Network Technician prepares such programs/software that are in accordance with their demands and facilitates both the makers and the customers. The job requires tiniest bit of attention, sole dedication and somber sense of responsibility to carry out all the sensitive and risky tasks. This post is a sample for the post of Computer Network Technician.

Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes.

Troubleshooting quality of Voice Issues

Troubleshooting High Availability Features

Career Scan:

ABC Technology Solutions (Pvt) Ltd

Key Responsibilities:

Taking complete ownership of the incidents and SPOC(single point of contact) for the client till the incident get fixed.

Worked on major incidents on basis of impact and priority.

Ensure continuous communication & co-ordination with client and Resolver Group if required.

Drives productivity in co-ordination with service lines

As Level 1 Support, I’m responsible for the all incident related cases as well as preliminary investigations of problem tickets.

Interacting with customer to understand the requirements

Allowing customers to maintain complete visibility and control of their network through a secure, customer Web portal that provides a real-time and historical view of their network status.

As Level 1 Support, I’m responsible for the all incident related cases as well as preliminary investigations of problem tickets. Performed Quality audits for the open and closed incident created by team.

Worked with service request and also Ensure continuous communication & co-ordination with client in the event of SEV 2 and SEV 3.

Ensure positive client satisfaction and client relationship is maintained for service delivery.

Deliver on service commitments and participate in account plan / strategy.

Learning reporting to pull the floor stats such as AHT , ATT, CSAT…etc in MS EXCELL and symphony.

Worked on incidents/Tickets using Service Now and Manage now ticketing tools.

Ensure SLA / SLO attainment as agreed in SOW

Education, Training & Certification:

ITIL Service Operations

ITIL V3 Foundation

CCNA ( R&S )

CCNA Voice ( Pursuing )

Bachelor of Engineering in Electronics and Communication Engineering with 73% from C. Abdul Hakeem College of Engineering and Technology affiliated to Anna University, Chennai, – Tamil Nadu

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This era is of technology, networking is the backbone of almost every society. we have apps for almost everything and they have made marvelous changes to our daily life. Same is the case for any industry, to help them have a thorough insight of all the projects going on Network Engineer prepares such programs/softwares that are in accordance with their demands and facilitates both the makers and the customers. The job requires tiniest bit of attention, sole dedication and somber sense of responsibility to carry out all the sensitive and risky tasks. This post is a sample for the post of Network Engineer.

Network Engineer,Business Development Executive, IT Support Engineer, Field Engineer, IT Sales Executive

OBJECTIVE:

As an IT/Network Engineer, my strong analytical and logic building capabilities could help your company to achieve its goals. My Professional & Technical expertise will prove invaluable and will act as a catalyst to improve the reliability and development of your company’s application.

6.5 band in IELTS (The International English Language Testing Systems).

2 Month of Internship in K-Soft.

Champion of Badminton in My University.

GSM & GPS based Automation System (Final Semester Project).

This project presents a low cost tracking system using GPS and GPRS of GSM network, suitable for wide range of applications all over the world. The combination of the GPS and GPRS provides continuous and real time tracking. The cost is much lower compared to SMS based tracking systems. This project will be useful to the society as a tool to provide safety to the public by monitoring the suspicious vehicles on the road and put an end to the act of theft seen in the common day life.

This era is of apps, we have apps for almost everything and they have made marvelous changes to our daily life. Same is the case for any industry, to help them have a thorough insight of all the projects going on Application Engineer prepares such apps that are in accordance with their demands and facilitiates both the makers and the customers. The job requires tiniest bit of attention, sole dedication and somber sense of responsibility to carry out all the sensitive and risky tasks. This post is a sample for the post of Application Engineer.

Following resume is a sample for the post of Hardware Engineer. A Hardware Engineer holds a very important and basic place for any industry/mills/firm. With the help of IT, it has become very easy to keep a track of all the activities going on in an organization, for example in an industry, it is very easy to follow all the procedure from collecting raw material to delivering products through IT monitoring. A Hardware Engineer predicts, creates, plans, operates and manages all the systems related hardwares undergoing in an organization. His prime task is to help things being carried on smoothly and on schedule.

To build a long-term career in a reputable company with opportunities for career growth. Seeking a position that will benefit from my computer hardware engineer experience, strong interpersonal skills and industry contacts. Developed the instructional lab for a new course at Rutgers based on the Altera DE2-115 FPGA Development Board that includes topics on Flip-Flops and Latches, Complex Addition Systems, Finite State Machines, ALUs, Ethernet, VGA, IR, and RAM.

Striving to escalate self-performance and efficiency by effectively adapting to the work culture and work pressure. Thus grow professionally with dedication and hard work.

Good exposure in documentation estimation and preparation of office work.

HTML, Photoshop , Flash , Front Pages, Macromedia, Dreamweaver .

GIF Animator{Web etc.

Additional Information:

Expert in Mobil Phone Hardware Engineer.

Expert in Android System Hardware Engineer.

Part time computer Hardware engineering shop.

Online computer hardware service provider.

Technology services provided clients part time.

Driving License – Valid UAE Driving License.

Languages Known – English, Hindi, Malayalam and Tamil.

Summary of Work Experience:

5 Years total work Experience

ABC COMPANY

worked as a “Hardware Engineer”

Handling all computer Repairs.

Handling all laptop hardware repair.

Handling all Mobil hardware repair.

Handling all Android system hardware repair.

Computer connected devices repair.

Mother board Expert.

Computer Processor Rearing expert.

Computer Parts repairing and combination.

Handling the routine operational activity.

Involved in routine operation activity.

Monthly report generation.

Making shipment run sheet to couriers.

Meeting the requirement of customers by providing excellent customer service.

Computer Hardware Engineer Assistant.

Computer Programming

Computer Processor Rearing expert.

Computer Parts repairing and combination.

Hardware expert.

Hardware connecting.

Creating job schedules ( arrival staff & departure staff)

Al-Abid Computer

Assistant Computer Engineer.

Hardware engineer.

Customer handling.

4.Hi- Power – Power Multimedia Software solutions

Graphic designer

Supporting software creating team

Ali Mobil Repair centre:

Works as hardware Technician.

Repair all Mobil hardware.

Signature Computer:

Works as Assistant Hardware Engineer.

Provides computer repairs and maintenance service.

Image Computer:

Jr.Hardware Engineer.

Repair Computer re-processor expert.

RAM Repair expert.

Personal Details:

Date of Birth : 000

Nationality : Indian

Visa Status : Employment Visa

Marital Status : Married

Training Attended:

Assembly Computer Hardware engineering course.

Computer Hardware Engineering.

“Customer Handling Programme” – Aramex Courier Services

“Shipment Handling & Carrying Programme” – Aramex Courier Services

“Security Programme” – Aramex Courier Services

“Products Training Programmed” – Oman Insurance Company.

Personal Strengths:

Online Service Provider.

Mobil computer hardware service provider.

Good communication skills.

Dedicated and hardworking individual.

Very confident and able to move freely with people.

Pleasant telephone manners.

Quick learner and motivated.

Excellent team player.

Able to work under pressure.

To Conclude:

My experience profile has a progressive background in areas of service operation.

Which enables me to deliver quick, efficient and quality work. I have extensive knowledge and experience for formulating planned systematic work to ensure a high level of performance. It is with great interest that I am forwarding my CV/Resume for your consideration.

Following resume is a sample for the post of Computer Engineer. A Computer Engineer holds a very important and basic place for any industry/mills/firm. With the help of IT, it has become very easy to keep a track of all the activities going on in an organization, for example in an industry, it is very easy to follow all the procedure from collecting raw material to delivering products through IT monitoring. A Computer Engineer predicts, creates, plans, operates and manages all the systems undergoing in an organization. His prime task is to help things being carried on smoothly and on schedule. A resume is your first interface with the employer. It introduces you to the employer. Make sure to put forward all you qualities that are according to the demand of employer. Your resume must be a synopsis of your qualities, experience, achievement and promising personality. Below is the sample of Computer Engineer Resume.

Name : xyz

Mobil: 000

Email: xxx

Skype: xxx

Carrier Objective:

Striving to escalate self-performance and efficiency by effectively adapting to

the work culture and work pressure. Thus grow professionally with dedication

Good exposure in documentation estimation and preparation of office work.

HTML, Photoshop , Flash , Front Pages, Macromedia, Dreamweaver .

GIF Animator{Web etc.

Additional Information:

Part time computer engineering teacher.

Driving License – Valid UAE Driving License.

Languages Known – English, Hindi, Malayalam and Tamil.

Summary of Work Experience:

8 Years total work Experience

ABC COMPANY

worked as a “Computer Engineer”

Handling the routine operational activity.

Involved in routine operation activity.

Monthly report generation.

Making shipment run sheet to couriers.

Meeting the requirement of customers by providing excellent customer service.

Emirates Computer Assistant.

Computer Programming

Crew briefing

Handling VIP passengers

Creating job schedules ( arrival staff & departure staff)

Al aine Computer

Assistant Computer Engineer.

Hardware engineer.

Customer handling.

4.Hi- Power – Power Multimedia Software solutions

Graphic designer

Supporting software creating team

5.Al Safaran Computer

Jr.Computer engineer

Hardware Engineer

Signature Computer

Customer handling

System Administrator

7.Image Computer:

Computer Assistant Engineer

Hardware engineer

Supporting software creating team

Personal Details:

Date of Birth : 000

Nationality : Indian

Visa Status : Employment Visa

Marital Status : Married

Training Attended:

Computer Engineering.

“Customer Handling Programme” – Aramex Courier Services

“Shipment Handling & Carrying Programme” – Aramex Courier Services

“Security Programme” – Aramex Courier Services

“Products Training Programmed” – Oman Insurance Company.

Personal Strengths:

Good communication skills.

Dedicated and hardworking individual.

Very confident and able to move freely with people.

Pleasant telephone manners.

Quick learner and motivated.

Excellent team player.

Able to work under pressure.

To Conclude:

My experience profile has a progressive background in areas of service operation, of computer engineering.

Which enables me to deliver quick, efficient and quality work. I have extensive Computer Engineering knowledge and experience for formulating planned systematic work to ensure a high level of performance. It is with great interest that I am forwarding my CV/Resume for your consideration.

Following resume is a sample for the post of System Engineer. A System Engineer holds a very important and basic place for any industry/mills/firm. With the help of IT, it has become very easy to keep a track of all the activities going on in an organization, for example in an industry, it is very easy to follow all the procedure from collecting raw material to delivering products through IT monitoring. A system Engineer predicts, creates, plans, operates and manages all the systems undergoing in an organization. His prime task is to help things being carried on smoothly and on schedule. A resume is your first interface with the employer. It introduces you to the employer. Make sure to put forward all you qualities that are according to the demand of employer. Your resume must be a synopsis of your qualities, experience, achievement and promising personality. Below is the sample of System Engineer Resume.

Developing reports on the progress of the project on monthly basis as well preparing reports on the visits of the regional transport offices in cities of the Sindh province.

Attending meetings with vendors to give explanations of the project and the needs for the project.

Working closely with vendors for computerizing the R.T.A and PTA offices along with developing targets and implementation plans.

Leading the team of 5 persons for automation of the records from R.T.A office in Karachi and visiting different R.T.A offices in Sindh.

Freelancer

Have worked as freelancer since 201 till now taking up the following tasks and completing task before deadlines:

Conducting market research both qualitative and quantitative.

Creative writing in terms of contents both technical and non-technical.

Helping many people in academic writing.

Providing support in managing blogs on different platforms.

ASSISTANT SYSTEM ENGINEER /M.I.S IMPLEMENTED OFFICER

I have joined PFL which is an educational firm operating from Karachi dealing with international institutes located in USA, UK, CANADA, DUBAI, AUSTRALIA & NEW ZEALAND. I was official representative of University of Essex, UK.

Actively look after the marketing and student recruitment activities of the University of Essex in Pakistan particularly.

Develop customer relationship management in order to generate high volume of prospective students for various universities.

Providing valuable assistance to all the team members and manager by preparing reports on the meetings that are held internally and externally.

Proposing the areas which are beneficial for the expansion of the business by means of conducting market research and norms and presenting ideas in a presentation made on Prezi or MS PowerPoint.

Generating leads for the business and converting the leads by arranging face to face meetings.

Crafting up relations with potential clients by means of visiting them and explain the benefits of both the businesses to each other.

Preparing plans to meet the target in upcoming months according to the market trends along with innovative ideas to capture the market.

Accountable of budgeting for the marketing activities and promoting the business in target places via Facebook marketing, Instagram marketing, designing material for the promotion on MS Publisher and WordPress.

Arranging and attending expos for promotion of the business.

Make weekly/ monthly plans to visit schools and universities in Karachi.

Correspond with the prospective students through telephone or through face-to-face meetings and negotiating all terms.

Provide appropriate counseling and support services to prospective applicants on suitable courses and study options at various foreign universities.

Manage customer calls and appointments effectively for new opportunities and determine cross-selling opportunities among different offices.

Business System Developer :

I joined this company after completing my MBA. It is an education consultancy firm.

Achievement: Made the company to obtain license for hiring from UKBA.

Below are the responsibilities:

Accountable for promoting the activities of company in regions such as Uzbekistan, Vietnam and China and communicating with agencies in targeted regions.

Working closely with team to develop marketing strategies for the targeted regions and developing relations with educational institutes in the UK and international universities.

Dealing with new customers, notifying the needs of clients and proposing best institutes to the clients.

Making customers satisfied and make sure that best solution is provided to the customers.

Preparing business plans for the expansion of business for 5 years in international market with forecast of increasing business and marketing plan for next five years.

Companies make lots of new products everyday. But these products are useless unless they are defined to the addressed customers. A brand Manager does this job. He builds the relation between the brand and the customer. He creates the image of the brand in people’s eye and does all the promotion deals whether through the media or other resources. This resume is a sample for Brand Manger. The key is to impress upon the employer that you are a confident person and a keen observer. You know the tactics to manage and keep motivated a team.Hence the employer is more interested to know if you qualify for all his requirement. Make sure that he is. And finally add verified references of known people to stand your resume out among other. See our Marketing Resume Sample for more ideas.

Completed Masters in Business Administration’ Marketing. Possess an in-depth ability to understand and observe things and am a person who is exceptionally accustomed to team-work, and attaining quick results. Having a remarkable ability to work under pressure, I have developed sharp, analytical thinking and the uncommon ability to face various challenges. Being of an extrovert personality type, I like socializing and am passionately eager to achieve unimaginable heights in life.(Product Manager)

Development of activity based 12-month brand marketing planning and execution including TV, Activation, PR, mobile, print, social media and outdoor in line with global category strategy and brand vision plan.

Spearheading cross functional teams to deliver business objectives from inception to execution.

The resume for a Team Leader is more of a general resume. A Team Leader holds the most important position in any firm/agency/organization. He leads the team obviously. But by leading means handling, managing and executing maximum output from the team. He manages his entire team keeping them in high spirits, constantly examines the quality and quantity of work and most importantly makes sure that there is no disruption in the work schedule. Following resume is a sample for the post of a Team Leader. It contains all the crucial points i right order to make sure highlight your positive attitude to the employer. Make a brief account of education and entail your previous experiences. Add in your credits and awards that you’ve won throughout your career. And don’t forget to put authentic references from your past experiences.

Name: XYZ

Mobil: 000

Email: XXX

Gender:M/F

Country:XXX

Applied For:It Team Leader/Android Team Leader/WiFi Team Leader/Hotel Team Leader

Career Objective:

Professionally contributing to an organization, where my qualification, analytical and professional skills can be best utilized towards the commensurate goal of the organization.

Career History:

Worked as a “Team Leader” – ABC Communication (Pvt.) Ltd

Creative Agency

Responsible for managing all advertising for Roche Pharmaceuticals Pakistan, Dawood University and Sindh Government campaigns nationwide.

Worked on the campaigns brief from respective clients and devising advertising/marketing strategy in accordance with the campaign objectives with inclusion of drafting media plans and press releases.

Retained dissatisfied customers through the concept of Churn Management.

Negotiated and closed complex sales & service issues.

Developed and implemented customer satisfaction and loyalty systems.

Strategic Planning for additional services to the premium members.

Key-Account Management, responsible for managing accounts of the Senior and VIP premium customers, and monitoring them for maintaining service non-conformance.(Team Leader)

Maintained cost controlling measures for the team to meet budget guidelines.

Trained and performance evaluation to develop and improve employees’ performance.

Worked on branding project to create good word-of-mouth on different B2B forums.

Engaged with Product Development team to launch new features and modifications in the existing system to make the interface user-friendly.(Team Leader)

Engaged with Search Engine Optimization (SEO) and Search Engine Marketing(SEM) team to run the member’s campaign smoothly.(Team Leader)

Achievements/Projects:

Managed and achieved highest number of retention by any Team Lead in the history of ABC Key – 96%

Brought-in and achieved US$ 67,000 business in last one year of span.

Designed and executed new work structure for Buyers Relationship Department on the basis of modern market trends. Increased department performance by 175%.

Participated and explored rest of the world (except China) market while handling my dedicated tasks. On the basis of analysis presented by me, ABC Key initiated a separate team for rest of the world which was later named as “Global Business Expansion”

Qualification:

2007 – 2010 Bachelors in Commerce from University of Karachi

2005 – 2007 Intermediate in Commerce from Private

2003 – 2005 Matriculation in Commerce from Roots School Network

Training & Certifications:

Internet Marketing tool SEM basics and functions to promote company websites by increasing their visibility on different search engines results.(Team Leader)

SEO basics and tactics to improve rankings and searches on renowned search engines around

Following resume is a sample for the post of Computer Engineer. Computer Engineer is a combo of Electrical Engineering and Computer Science to create computer software and other equipment. Below is given the sample of this resume. It has all the essential information that is needed to impress an employer. Your resume is going to be your first introduction to the employer. It must manifest that you are a hard working, consistent and trustworthy person who has potential to do a lot. Make sure to enter you previous experiences and credits. adding references will certainly give good impression to your resume.

Name:XYZ

Mobile No: 0000

Email id: xxxx@example.com

QUALIFICATIONS

Bachelor of Engineering in Computer and Telecommunication Engineering with distinction.

Assessed as an Australian Bachelor of Engineering by the New South Wales Department of Education.

PROFESSIONAL EXPERIENCE

Teacher

Taught years 6, 7 and 8 Advance Engineering in Computer classes. Classes were split into low and high abilities around 20 students per class.

Planning and implementation of lessons that met the syllabus requirements

Involvement in preparing homework and assessment tasks

Diverse classroom management skills

Consultant-Professional services Delivery APAC

Worked as part of the professional services team on a major project called “Analytics Management System” that was installed on a mobile network to collect and analyse data that was displayed through a business object (BO) system to make them simple and understandable by business managers.

The following are some of the areas I have experienced in this role:

Coordinated and managed the resources and projects

Prepared Agendas and minutes for meetings

Learned to work under pressure and meet deadlines

Managed financial aspects of the project; invoicing and achieving milestones.

Proof of Concept (POC) Application Support Engineer

Worked in the Innovation Central Executive Briefing Centre as part of the Solution and Marketing Group.

Achievements:

Delivered operational Excellence in the Presentation, Demonstration and Solution

Development in Innovation Central EBC to meet current and future needs of Alcatel-Lucent in Australasia and APAC

Planned, organised and delivered demonstrations to a wide range of Journalists / Media, politicians, Telco and Enterprise customers at executive, technical and end user levels. (Including CEO of Telstra, CxO of Hospitals)

Participated and presented to customers at trade shows such as FTTH Council, Comms Day, and Healthcare Seminars etc.

Network Optimization Engineer

Servicing one the of the Telecommunication companies in Australia, AAPT.

MASTER COURSES

Some of the courses involved:

Positive learning environment:

It involves understanding of issues relating to pre-teen and adolescent development in a diverse population and of the implications for creating positive learning environments and facilitating effective social and emotional learning. It analyses the influence of teacher behaviour and discipline practices on the behaviour and wellbeing of students from diverse backgrounds. It helps recognising how legislation, policy resources, school-based processes and system supports impact upon student welfare and effective discipline. Last but not least it identifies the role of teachers and schools in the promotion, prevention and early identification of students’ mental health difficulties, and use resources, personnel and referral agencies who can support this role.

Inclusive Classrooms:

It reflects on the likely impact that a disability, behavior disorder or learning difficulty, including a language delay, may have on a student’s access to and participation in learning. It helps in understanding the range of learners, features of an inclusive school, school planning teams, the responsibilities of teachers and the community and available services to identify best practices for individual students in regular education settings.

TRAINING COURSES:

Professional Presentations; Australian Institute of Management 2008

Fundamental components of a Business Case; Alcatel-Lucent University 2007

CAPABILITIES:

Software Name

Role

Level

IOS all versions

User

Excellent

Windows 2003, XP, Vista, Windows7, Windows 8

User

Excellent

Microsoft Word, Excel, Power Point, Project, Outlook

User

Excellent

Microsoft Internet Explorer, Chromeand Firefox

User

Excellent

Microsoft Math

User

Excellent

Geogebra

User

Excellent

Adobe Captive

User

Good

Netcool (alarm monitoring system)

User

Good

Microsoft Access database

Programmer/User

Good

SQL serverdatabase, SQL+

Programmer/User

Good

Java

Programmer/User

Fair

Oracle Database

User

Good

Visual Basic

Programmer/User

Fair

Provisioning SystemBIOSS

User

Excellent

Logic Design Circuits

User

Good

Microsoft Visio

User

Good

Business Object

User/Admin

Excellent

Multilanguage’s: English, French and Arabic written and verbal fluently.

The LRS Team

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