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100% Pass Guarantee or Your Money Back How to Claim the Refund / Exchange? In case of failure your money is fully secure by IT-LibrariesGuarantee Policy. Before claiming the Guarantee all downloaded products must be deleted and all copies of IT-Libraries Products must be destroyed. Under What Conditions I can Claim the Guarantee? Full Refund is valid for any IT-Libraries Testing Engine Purchase where user fails the corresponding exam within 30 days from the date of purchase of Exam. Product Exchange is valid for customers who claim Guarantee within 90 days from date of purchase. Customer can contact IT-Libraries to claim this Guarantee and get full refund at billing@IT-Libraries.com. Exam failures that occur before the purchasing date are not qualified for claiming Guarantee. The refund request should be submitted within 7 days after exam failure. The money-back-Guarantee is not applicable on following cases: Failure within 7 days after the purchase date. IT-Libraries highly recommends the candidates a study time of 7 days to prepare for the exam with IT-Libraries study material, any failures cases within 7 days of purchase are rejected because in-sufficient study of IT-Libraries materials. Wrong purchase. IT-Libraries will not entertain any claims once the incorrect product is Downloaded and Installed. Free exam. (No matter failed or wrong choice) Expired order(s). (Out of 90 days from the purchase date) Retired exam. (For customers who use our current product to attend the exam which is already retired). Audio Exams, Hard Copies and Labs Preparations are not covered by Guarantee and no claim can be made against them. Products that are given for free. Different names. (Candidate’s name is different from payer’s name). The refund option is not valid for Bundles and Guarantee can thus not be claimed on Bundle purchases. Guarantee Policy is not applicable to Admission Tests / Courses, CISSP, EMC, HP, Microsoft, PMI, SAP and SSCP exams as IT-Libraries.com provides only the practice questions for these. Outdated Exam Products.

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