About

Welcome to Service Management PROF.

Service Management PROF is here to help you leverage ServiceNow, excel at your job, and become the trusted service management expert in your organization.

I created this site to help equip service management professionals with knowledge to transform their organizations. I’m here to serve as your professor, hopefully to equip and inspire you with the knowledge you need to do your job.

Introduction

Why Now?

My background is diverse with the majority of my experience on the revenue-side of the house. So why start a service management training site now?

The simple reality is that’s where I’m working and have been asked to present multiple topics at Service Now’s Knowledge 2015 user conference.

This site is my means to share that information and provide additional help for those that want to dig deeper, go faster, and have support along the way.

Helping you leverage Service Management as your PROFessor and a PROFessional.