FAQs

How will I be billed?

Your credit card will be billed the basic fee of $39 either at the beginning of the month or from the moment you activate your account. When you exceed your first 100 orders, you will be billed on a per order basis. The more orders you have, the less you pay per order.

Are there any set-up or hidden fees to create an account?

No. You will pay for only what you use. Our pricing plan is based on the number of orders that is processed through our system. If you have less than 100orders per month you need to pay a basic fee of $39.

Can I change plans at any time?

Your plans are automatically adjusted based on your order volume. The more you sell the less you pay per order. Your per order pricing will be adjusted downwards as soon as your order volume hits a new tier.

Are there any charges for the free trial?

No, your trial is absolutely free. You will only be asked for your credit card details when you decide to activate your account. Warehouse storage is also free for the first 30 days. You will however be billed for services such as pick, pack, delivery when you use them.

Do I have to sign a long-term contract?

No, Synagie is an on-demand software. There are no long-term commitment or contracts on your part. Feel free to cancel anytime.

What is an order?

An order happens when a sale is made on any of your sales channels that is synced into Synagie’s Platform.

Are there any user or product limits?

No, unlike other platforms there are no user or product limits. Our pricing model is based on the number of monthly orders you pass to Synagie.

Will I know what I am being billed for?

Yes, we offer itemised detailed billing for all charges. You will be able to see this under the Billing tab on your Dashboard.