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About Lebara Play

What is Lebara Play?

Watch all the TV shows and movies you love with our new entertainment service – Lebara Play. Get the latest blockbuster movies, hit TV channels and thousands of shows, all available to enjoy in one place.

Watch Lebara Play

Stream the shows and movies you love from your mobile, tablet, laptop or via a set top box.

Android (Coming soon!)

Download Lebara Play for free from the Google Play store.

We support most Android phones and tablets, running Android operating system 4.0 (Ice Cream Sandwich) and later.

Apple iOS (Coming soon!)

Download Lebara Play for free from the iTunes App Store.

iPhone: 4, 4S & 5, 5S, 6, 6+

iPad: 2, 3rd Gen, 4th Gen, iPad Mini

iPod touch: 5th Generation or later

All iOS devices are supported with iOS 7 or later.

PC or Mac

Go to play.lebara.com. Sign in, register, or skip and go straight to watch the free content.

Set up your Play set top box > get started > get connected > plug in > power up and start watching!

Device management

How many devices can I have?

You can register three devices to your Lebara Play account, and watch content on two at the same time. You can swap/change one device a month.

Add device

Add the device you want to watch Lebara Play on, and it’ll be registered automatically.

Remove device

Go to Settings > Device management >My devices

Click on the device you want to remove

Click on the Remove device button

Rename device

Go to Settings > Device management > My devices

Select the device you want to rename

Press the name of the device (e.g. iPhone 5-2) to change the name

About Lebara Play set top box

About Lebara Play set top box

What is a set top box?

A set top box is a device that enables a TV set to receive and play digital broadcasts. Connecting your Lebara Play set top box to your TV will allow you to watch your favourite shows and movies.

Where can I buy a set top box?

You can buy a set top box from selected retail outlets in UK, France, Germany, Netherlands, and Spain. Once you take your box home, set it up (it’s easy), and start watching.

What do I get with the set top box?

You get the following kit – set top box, remote control, remote charging cable, HDMI cable, network cable and power adaptor.

Do I need anything else?

Broadband internet

A TV with an HDMI port

Setting up your Lebara Play set top box

First, make sure you have all the kit

Check your TV has an HDMI port

Set up your Play Set Top Box

Get started: connect one end of the HDMI cable to your TV and the other end to your set top box

Get connected: connect one end of the network cable to your set top box, and the other end to a free port on your modem/router*

Plug in: select the adaptor for your region and slide onto the power adaptor, connect the power adaptor to your set top box and plug in

Power up: switch the button on the side of your remote control to ‘ON’; press the Lebara Play ‘ON’ button on the remote control; Follow the easy set up process on screen - choose your language and how you want to connect to the internet – and start watching!

*Connect via Wi-Fi if you prefer

For the best quality home viewing experience, we recommend connecting via the network cable. Make sure the set top box is placed near to your TV, in an upright position, with no obstructions.

Set top box technical spec

OS

Android OS

Android 4.2

Video

Resolution

720P, 1080I, 1080P, 4:3 and 16:9 video ratio

Network

Ethernet Port

RJ45 Interface 10M/100M adaptive

Wi-Fi

Build in Wi-Fi 2.4GHz 802.11a/b/g/n Broadcom AP6210

Connectivity

HDMI

HDMI1.4a, HDCP function Enabled

SD Card

SD card slot

Ethernet

RJ45

USB

1 X USB 2.0

Power

DC IN

Other

Input Voltage

DC IN 12V/1A

Power Consumption

8W Max when working, less than 0.5W when standby

Operation Temperature

0~40°C

Product Dimensions

120mm*120mm*28mm

Unit Weight

280g

Do I need a Lebara Play account?

You will enjoy a more personalized experience when you register to Lebara Play. Plus you get a free premium movie, you can save movies to your watchlist, set reminders and more. However you can skip straight to the free content without having to register or sign in.

Do I need a subscription to keep the set top box?

You can keep your set top box even if you cancel your subscription (you can renew it at any time).

Follow the instructions and you’ll soon be watching all the TV and movies you love.

Connect the power and HDMI cable. If you’re connecting to the internet with a network cable, insert the cable into the network port.

Choose your connected HDMI channel using your TV AV input setting.

Using the ON switch on the side, turn on the remote control. (Recharge your remote control by plugging it into the STB with the cable provided.

Choose system display language.

Choose how you want to connect.

If you’re connecting by Wi-Fi, select network and enter password.

The operating system will automatically update.

If you already have a Lebara account sign in with those details. If not, register to create a new account.

Start watching! The home screen is where you’ll find TV channels and new movies. Explore using the navigation buttons on your remote control.

Watch Live TV by browsing TV channels on the home screen. Or select Live TV in the main menu for a full channel listing.

Watch films by browsing movies on the home screen, or select Movies in the main menu.

Use the Search button in the main menu to look for TV shows, movies and actors.

Pairing new remote with Lebara Play STB

1. Hold the remote with keyboard side facing up.
2. Place the front of the remote on top of the set top box.
3. Press the “CAPS” button continuously until the red LED light starts blinking.
4. Release the “CAPS” button when the red LED light stops blinking.
5. Your remote is now paired with the set top box.

Can I buy a set top box in a store?

You can buy a set top box in selected retail outlets in UK, France, Germany, Netherlands, and Spain.

You can get a replacement HDMI cable from all good electrical stores.

Set top box troubleshooting

Getting started

First, make sure you have the kit - a set top box, remote control, remote charging cable, HDMI cable, network cable and power adaptor.

Check that your TV has an HDMI port

Set up your Play Set Top Box

Get started: connect one end of the HDMI cable to your TV and the other end to your set top box

Get connected: connect one end of the network cable to your set top box, and the other end to a free port on your modem/router

Plug in: select the adaptor for your region and slide onto the power adaptor, connect the power adaptor to your set top box and plug in

Power up: Switch the button on the side of your remote control to ‘ON’; press the Lebara Play ‘ON’ button on the remote control; Follow the easy set up process on screen choose your language and how you want to connect to the internet – and start watching!

For the best quality home viewing experience, we recommend connecting via the network cable. Make sure the set top box is placed near to the TV, in an upright position, with no obstructions.

No picture?

Check that your TV is switched on, all cables are connected properly, and you have switched your remote control on

Make sure the input setting on your TV matches the input port the HDMI cable is connected to. Most TVs have an input/source button on the TV remote control to change video inputs

No sound?

Check all cables are connected properly and your TV is not on mute.

Followed instructions and still can’t connect?

Check that your Wi-Fi signal is strong or your network cable is attached

If you have a Wi-Fi password, check that you entered it correctly

Make sure there’s no obstructions around the set top box

Reset the set top box. Press and hold the reset button on the back of the set top box for five seconds using a non-metallic object. This will restore the set top box back to its factory default settings. Repeat steps 1-4 of the set up process

Remote control not working?

Check that it’s charged. To fully charge, plug one end of the remote control charging cable into the remote control and the other end into the usb port at the back of your set top box

Make sure there’s no large objects in front of your TV

Move closer and point the remote control directly at your set top box

Make sure that the remote control is switched on

Reset
On your set top box, go to Home button > Settings > go to Reset, and follow the prompts. This will restore your set top box to its factory settings.

Check for updates
Issues could occur because your set top box is not running the latest software. The set top box will display an automatic pop up when you need to update your software.

Warranty

A set top box is in warranty if it’s been bought within the last year.

Replace faulty set top box

Before you think about replacing your set top box, first check everything is set up properly. If your set top box still isn’t working, contact us.

First, make sure you have all the kit – a set top box, remote control, remote charging cable, HDMI cable, network cable and power adaptor

Check that your TV has an HDMI port

Set up your Play Set Top Box

Get started: connect one end of the HDMI cable to your TV and the other end to your set top box

Get connected: connect one end of the network cable to your set top box, and the other end to a free port on your modem/router

Plug in: select the adaptor for your region and slide onto the power adaptor, connect the power adaptor to your set top box and plug in

Power up: Switch the button on the side of your remote control to ‘ON’; press the Lebara Play ‘ON’ button on the remote control; Follow the easy set up process on screen choose your language and how you want to connect to the internet – and start watching!

For the best quality home viewing experience, we recommend connecting via the network cable. Make sure the set top box is placed near to the TV, in an upright position, with no obstructions.

Set top box is damaged on arrival
Contact us at Lebara customer service, and we can organise a replacement.

Check whether your box is in warranty
Make a note of the serial number (you’ll find it on the underside of the set top box) and contact us. We can tell you if your box is still in the warranty period, and eligible to be replaced.

Manage your Lebara play account

How to subscribe to Lebara Play

Follow the simple steps below to subscribe to Lebara Play with a debit/credit card or a voucher.

A) Pay by debit/credit card

1. Go to play.lebara.com or download and install our Android Lebara Play app on your mobile from the Google Play store. Please note that we currently don't support subscription purchases on our iOS app. So if you are an iOS user, you also need to subscribe on our website.

2. Click 'start your free trial' and choose your pack

3. If you're an existing customer, sign in using your Lebara account details. If you're a new customer, click on Register and create a new account. Enter your email address, create a password and then click the Register button.

4. Choose payment method Debit/credit card or PayPal,

5. Click Add new debit or credit card and enter your payment details. You will not be charged during your trial and by clicking the Confirm button your payment details will be stored in a secure manner.

6. Congratulations! You're subscribed to Lebara Play and can start watching all the TV and movies you love.

7. Your payments will only start after your free trial ends and you can cancel your subscription anytime.

B) Pay by voucher or with Lebara Credit

Follow steps 1 and 2 above, then

3. Select your payment method Voucher or Lebara Credit .

4. Enter your voucher code

5. Congratulations! You're subscribed to Lebara Play and can start watching all the TV and movies you love.

Opt out of emails
We want to help you make the most of your Lebara Play experience, and if you’ve subscribed to email updates, it’s a great way to find out more about upcoming new releases, special offers and more.

If you wish to unsubscribe; the easiest way is to click the unsubscribe link in one of the emails from us. Or go to your profile and un-tick subscribe to emails. OR go to www.lebara.com > My Profile.

Payments / Subscriptions

Lebara Play set top box

When you buy a set top box, the payment will be taken instantly. All Lebara Play payments will appear on your bank or card statement as Lebara.

Buy a Lebara Play set top box

You can buy a set top box in selected retail outlets in the UK, France, Germany, Netherlands and Spain.

How much does a set top box cost?

Buy a set top box for just £149 and get a year of TV and movies.

First 30 days free

When you first subscribe to Lebara Play, you’ll get the first 30 days free! So if you subscribe on 5th January, your first payment will be taken on 5th February. We want to your browse through and enjoy all of the great movies and Live TV from home. Immediately after you complete the subscription process, start watching our full range of TV and movies.

What appears on your statement

All Lebara Play payments will appear as Lebara on your bank or card statement.

Cancel subscriptions

There’s no contract, no commitments with Lebara Play, so you can cancel your subscription anytime. However, we don’t give refunds if there is a single watch (pay per view) event.

Purchase history

This shows a full list of all your payments to Lebara Play. You'll see the

Discount (if applicable)

Price

Payment method

Order date

Refunds

Accepted payment cards

We accept the following cards:

Country

Payment method

Recurring Transactions

United Kingdom

Amex, MasterCard, Visa and PayPal

Yes

Spain

Amex, MasterCard, Visa and PayPal

Yes

Germany

Amex, Giropay, MasterCard, sofort, Visa and PayPal

Giropay and Sofort not allowed

Netherlands

Amex, iDeal, MasterCard, SEPA, Visa and PayPal

It does not accept iDeal

Denmark

Amex, Dankort, MasterCard, Visa and PayPal

Yes

Poland

Amex, DotPay, MasterCard, Visa and PayPal

DotPay not accepted

France

Amex, MasterCard, Visa and PayPal

Yes

Australia

Amex, MasterCard, Poli, Visa and PayPal

Poli not accepted

Vouchers

Buy a voucher

You can buy a voucher for Lebara Play at selected retail outlets in UK, France, Germany, Netherlands, and Spain. Vouchers can be bought with cash and credit card.

Code not valid

An invalid voucher code message means that the voucher code you're applying to your Lebara Play account has either been used, expired or entered incorrectly. To make sure it's been entered correctly, please check the details and try again.

If you're still seeing the message, please check the terms and conditions at the bottom of the email that has the voucher code in it. This is because voucher codes have various redemption/expiry dates, and your voucher code may have expired. If this has happened you won't be able to get a replacement. If you've checked that you've entered it correctly, and your voucher code hasn't expired, please contact us. Check with mobile business

If you’ve scratched off the voucher code and can't read it, you’ll need to return it to the retailer to get a new one. All replacements and refunds are subject to the retailers’ policy.

Technical details

My device is not supported (Android and iOS)

If you're using an Android or iOS device and get the message: My device is not supported, this means that your device or operating system is not compatible with Lebara Play. This could be because the device has been modified, or it has been bought outside the list of countries where Lebara Play is available.

Buffering (All devices and set top box)

When you watch Lebara Play on your device or set top box you may get poor viewing quality – this is usually because of a poor internet connection. Make sure you’re not downloading something, or are online on another device, as this can affect loading.

If that doesn’t work, quit and restart the programme that you're watching. You can do this by explain the steps for each device