Profile:

At Business Systems we have been specialising in Workforce Optimisation and customer insight technologies for over thirty years.

Call Recording and Analytics of Customer Interactions and Feedback

Cloud Contact Centre

Quality Monitoring

Workforce Management

Back Office Workforce Optimisation

Robotic Process Automation

We represent some of the most recognised global innovators in the industry (including NICE, Teleopti and Red Box) adding value to every project by ensuring streamlined integration and deployment with one of the largest Workforce Optimisation consultant teams in the UK.

We also pride ourselves on our large Professional Services teams who support our customers from our UK offices in the City, Greater London and Scotland, with a proven track record of meeting 99.999% of all Service Level Agreements.

Workforce blending suggests that the barriers between front and back office should be torn down, and the skills and responsibilities be shared more equally. This paper explores how blending can be seen as the latest stage in the evolution of […]

Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey. We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre […]