If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Love this Classy Dining set
I finally purchased this set after years of considering. I'm glad I did. This is a notch above other outdoor dining sets from a design perspective. The set was delivered much sooner than stated. Packing was more than adequate and all pieces arrived in perfect condition. Assembly was straightforward. For this price, however, I do think the 'finish' could be better. I'm OK with the whitewash, but the pieces definitely needed more sanding before the whitewash was applied. I've already removed several splinters from my fingers/hands. The cushions are a creamy white and I expected them to be a little deeper, more like a 'sand' color.
August 22, 2014

This set is perfect for indoor use too!
I had been looking for a dining room set that was both lovely and affordable. So far no one notices that this set is for outdoor use. I had to do a little light sanding to remove some splinters and would have preferred a choice of color for the cushions. But I love my set.
June 21, 2014

LOVE LOVE LOVE
I fell for the Ceylon Whitewash Dining Set the minute I saw it in the catalog --- It arrived in no time and better yet, was assembled with minimal effort (My husband's minimal effort, not mine). I took the time to varnish it as a precaution because it will sit outside (in FLA, on the water) and I wanted that beautiful finish to last! It's beautiful, comfortable, sturdy and looks far, far more expensive than what I imagined. LOVE it!
October 18, 2013

This set is GREAT!
We now have this set in our sun/breakfast room and it is EXACTLY as described - if you know anything about wood and finishes. The white wash is exactly what it's supposed to be - a "wash" of color. Not opaque. The eucalyptus is exactly what you should expect - it has a color to it resembling terra-cotta. We all (4 in our family) LOVE this set and have found it to be comfortable,substantial - and the option of cushions is also beyond anything you could expect from any other catalog supplier. Thanks BD for another great product! You never disappoint!
October 3, 2013