Secure call recording
infrastructure

Technology and infrastructure

touch recordingfor…

Enterprise Solutions

Touch Call Recording Service is a complete, multi-channel call recording service that can be integrated with hosted and on-premise PBX technologies, enterprise chat-based channels, and with operator networks, giving you the flexibility to choose the right solution for you.

Our enterprise solution, PBX Recorder, integrates with multiple on-premise technologies, including Cisco, Mitel, Avaya, Unify, Alcatel-Lucent, and many others. Touch provides the PBX Recorder as a part of a comprehensive service offering.

Skype for Business, Bloomberg,
Reuters and more

Touch also integrates with key business messaging and chatbased solutions, such as Skype for Business (hosted and onpremise), Bloomberg and Reuters.

Our Skype for Business Plug-in for PC supports all types of Skype for Business configurations with an easy to install PC client. Calls are recorded directly to a PC with three recording modes: always recording , on-demand recording and selective recording.

“Danske Bank uses Touch Call Recording to ensure compliance recording for all our mobile users. We have been a customer since spring 2012 and are very pleased with the service & support, and that the solution meets our strict safety requirements. We recommend Touch as a provider of call recording.”

Geir Øien, Business Management IT

Touch Mobile

Our Touch Call Recording Service records calls directly in the mobile network and the recordings are securely transferred to Touch Storage Centre via secure connections. Touch is a certified partner with a growing number of mobile operators, such as Telenor, Telefonica O2, AT&T, Phonero, ICE, Telavox and iQela.

Alternatively, we offer Touch Call Recorder Pro
App, which records calls on mobile phones and
operates independently of mobile operators and
mobile subscription plans, allowing recording
while roaming without complex and often limited
CAMEL integration, which is not universally
supported by mobile operators for roaming.

Touch Storage Centre

Our infrastructure provides compliant-ready, secure, reliable storage of all recorded calls. The Touch Storage Centre is located at two different locations, giving geographic redundancy: a production site in Norway, and a second, mirrored disaster recovery site, ensuring that you will always have access to your data.

Fully encrypted for protection

All data is encrypted via a two-stage model that
complies with ETSI TR 102 661 – AES256 encryption
applies unique keys for each file, which is then
further encrypted with RSA2048.

Simple access and retrieval

An easy-to-use web-interface offers advanced
search and retrieval capabilities. Hierarchical-based
protection ensures that access rights are restricted
and permission levels can be applied. Call
recordings are searchable by time, telephone
number and name.

Regulatory compliance

In addition, Touch closely monitors statutory and
industry-specific requirements to ensure full
compliance with current and forthcoming national
and International standards. Historical data can
also be imported from most systems to provide a
comprehensive record.