Pallet Delivery

Delivery Access

Customers ordering stoves, fireplaces or fuel should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tonnes with a height of 14′ 3″.

It is the responsibility of the customer to ensure that such a vehicle has access to their property. The vehicle will be equipped with a tail-lift to unload your order and a pallet truck to take your order to your property.

Delivery will be made to your door proving it is at street level, our couriers are not insured to take stoves or other items into your property. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over gravelled or uneven drives are not possible; therefore please arrange an alternative delivery location. Failure to disclose this information will result in an aborted delivery and a delivery charge being levied.