Add a new payment method

If you want to change how you pay for purchases from Microsoft Store, you can change the payment method linked to your Microsoft account.

Here’s how to add a credit card, debit card, bank account, PayPal account, or mobile phone as a new payment option for your Microsoft account:

Note: If you’re trying to the add a payment option that's tied to a Microsoft subscription with recurring billing (such as Xbox Live Gold, Xbox Game Pass, or Office 365), the old option can't be removed until you change how you pay for the subscription. For the steps to do this, see How to change your Microsoft subscription payment method and options.

Add a new payment option online

Sign in to the Payment options page with the Microsoft account to which you want to add the payment option. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.

Select Add a payment option.

Select the type of payment option you want to add, and then select Next.

Add a new payment option on an Xbox One console:

Sign in to an Xbox One console with the Microsoft account to which you want to add the payment option. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.

Press the Xbox button on your controller to open the guide.

Select System > Settings > Account > Payment & billing.

On the Payment options screen, select Add a payment option, and then choose the type of payment method you want to add.

Fill in the required fields and follow the instructions to set up your new payment option, and then select Save.

Update a current payment method

If your name, billing address, expiration date, or CVV number has changed for your current payment method, here’s how you can update it:

Find the payment option you want to update, and then select Edit info.

Enter your updated info, and then select Save.

Update payment option on Xbox One:

Sign in to an Xbox One console with the Microsoft account to which you want to add the payment option. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.

Press the Xbox button on your controller to open the guide.

Select System > Settings > Account >Payment & billing.

On the Payment options screen, scroll right to the payment option you want to update, and then select Edit info.

Update your payment option details, and then select Save.

Remove a payment method

If you have a payment method that you are no longer using or that has expired, here’s how to remove it:

Note: If you’re trying to the remove a payment option that's tied to a Microsoft subscription with recurring billing (such as Xbox Live Gold, Xbox Game Pass, or Office 365), it can't be removed until you change how you pay for the subscription. For the steps to do this, see How to change your Microsoft subscription payment method and options.

Remove a payment option online:

Sign in to the Payment options page with the Microsoft account that has the payment option you want to remove. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.

Find the payment option you want to remove, and then select Remove.

Select Yes, remove to confirm that you want to remove the payment option.

Remove a payment option on Xbox One:

Sign in to an Xbox One console with the Microsoft account from which you want to remove the payment option. If you’re having issues signing in to your Microsoft account, go to Microsoft account help.

Press the Xbox button on your controller to open the guide.

Select System > Settings > Account > Payment & billing.

On the Payment options screen, scroll right to the payment option you want to remove, and then select Remove.

Select Yes, Remove to confirm payment option removal.

Troubleshooting problems changing a payment method

If you're having problems adding, updating, or removing a payment method, here are some answers to common issues that may occur when you change a payment method:

I can’t remove a payment method or add a new one

Make sure the payment method isn’t tied to a Microsoft subscription or service. Payment methods used to pay for a Microsoft subscription can't be removed until you change how you pay for the subscription. You'll be specifically told if you have a subscription whose payment method needs to be changed in order to be able to remove a payment method.

You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. To use PayPal with your Microsoft account, make sure your PayPal account uses an accepted funding source or try another PayPal account.

PayPal can only be used as a payment method in certain countries and regions. For a list of the current countries and regions that you can use with PayPal, seeUse PayPal with your Microsoft account.

I get a message to contact support when I try to remove a payment option