Residential Customer

Rights and

Responsibilities

Disconnection

Emailing North Bay Hydro?

Due to high volumes of SPAM email, some emails will occasionally be blocked or bounced.

If you get a bounce, or do not receive a response please contact 705-474-8100 ext 0 to resolve the issue

Before You Dig!

Ontario One Call

Dig Safely

If you plan on digging on your property to install a fence, plant a tree, or for other reasons, have a cable locate done to ensure you don’t come into contact with underground electrical cables. Striking an underground cable can result in serious injuries or death. By contacting Ontario One Call before you dig, you’ll stay safe and avoid unnecessary damage to buried lines.

Ontario One Call is open 24 hours a day, seven days a week. Please provide at least five working days’ notice. After Ontario One Call dispatches your request and we determine that there are cables in the area to be excavated, a service representative will visit your premises and mark them free of charge.