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cant change channel whilst recording programme, Help!

Hi, basically, I have a sky +HD box and have been having a problem for a week or so. I can't change the channel when i am recording a programme, as it comes up with the message that you cannot record two programmes at one time and that i must select a recording to delete. However I am only recording one programme, not two. What can i do to fix this problem? Any help will be very much appreciated.

Re: cant change channel whilst recording programme, Help!

It would be worth checking the signal levels you are getting.It should be one of the options availble under Services.

If you've only got one feed working properly then that would explain the issue straightaway but if they are both ok then it could be the software. Other possible causes are cable not tight enough in back of box, fault in the cable between the box/LNB or the LNB itself. If it's outside then it may mean an engineer callout.

Suggest you start with checking the signal level/quality, also check to make sure single feed option is not set to Yes in the Installer Menu - post back if they are not ok otherwise try another reboot and see if that helps.

Please let us know how you get on. Hope this helps.

Cheers, sarge

If you agree with what I've posted or I've been able to help you - please add a kudo (pink button left of post) Thanks.

Re: cant change channel whilst recording programme, Help!

It would be worth checking the signal levels you are getting.It should be one of the options availble under Services.

If you've only got one feed working properly then that would explain the issue straightaway but if they are both ok then it could be the software. Other possible causes are cable not tight enough in back of box, fault in the cable between the box/LNB or the LNB itself. If it's outside then it may mean an engineer callout.

Suggest you start with checking the signal level/quality, also check to make sure single feed option is not set to Yes in the Installer Menu - post back if they are not ok otherwise try another reboot and see if that helps.

Please let us know how you get on. Hope this helps.

Cheers, sarge

If you agree with what I've posted or I've been able to help you - please add a kudo (pink button left of post) Thanks.