Walgreens is headquartered in Deerfield, IL. The company has been in operation since 1901 and has yearly revenues of 72 Billion with approximately 180,000 employees. Walgreens is a publicly traded company, trading under the symbol WAG. Follow Walgreens on Twitter at @Walgreens. Read about the company culture, corporate mission, and discover any job openings at Walgreens, by visiting their Career Page. If you need help finding more information about Walgreens, visit their Website.

Question
#4 of 22

Tell me about a time when you went above and beyond for customer service?

User Submitted Interview Answers

1.

Every day at work I would go above and beyond for customer service. For example, if the pharmacy is not busy I would offer to assist and show patients OTC products by personally walking them to the location to find it. That way I am actually engaging with the customer and it builds a great relationship.

2.

I helped a customer get towed well beyond her membership maximum mileage because she had the basic membership and was stranded more than 50 miles away from home. I spoke to the tow driver and advised him to tow her.

User Submitted Interview Answers

Question
#6 of 22

What would you do if a coworker asked you to help steal?

User Submitted Interview Answers

1.

I would try and discourage him or her from the idea and if i feel he or she really is in need hence that terrible idea, i would find a way of helping him or her buy whatever it it or discussing it with the boss to see if he or she can have it on credit and pay in instalements. I won't encourage stealing in any sense of the word.

Walgreens

Walgreen Co. (Walgreens) is engaged in retail drugstore business. As of August 31, 2009, the Company operated 7,496 locations in 50 states, the District of Columbia, Puerto Rico and Guam. During the fiscal year ended August 30, 2009 (fiscal 2009), the Company opened or acquired 691 locations. Total locations do not include 337 convenient care clinics operated by Take Care Health Systems, Inc. within the Companys drugstores. The Companys drugstores are engaged in the retail sale of prescription and non-prescription drugs and general merchan...

Question
#19 of 22

How well do you handle customer complaints?

User Submitted Interview Answers

1.

First off, I listen to every word they say, that shows them that they undivided attention and that I want to help them. I would then fix any problem within my power or give it to the person above me thats in charge.

2.

I do what I can re assure the customer that I understand their complaint and do what I can to help the customer feel better while still following company and state guidelines. If it something out of my control and I will contact a higher authority to help resolve the issue.

Question
#20 of 22

When was the last time you contributed to a team effort and what was your role?

User Submitted Interview Answers

1.

At a church event. Serving food.

2.

It was in my past employeement. I was part of a team that had a quota for the month we had to get people in our business so I cam up with a plan that we were going to go to a local dental offices to explain to them about our products and promotions we have in store more then 20 percent of the customer we didnt have we gain for our business so oue team did finish strong and sucided our quota for the month.