Violent and Abusive Patients

Anyone verbally abusing either a member of staff or the public, or using inappropriate language, will be asked to leave the premises and requested to find another GP.

Anyone who is violent or causes damage will be removed from the list immediately.

Patients will also be removed from the list in the following circumstances:

Violence and aggression towards staff or members of the public

Damage to practice property or equipment

Change of residence to outside of the practice area

Persistent misuse of the system

Patients who the doctors are unable to manage clinically e.g. breach of contract with doctor regarding use of prescribed medicine, break down in patient communication

Patients who are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, charges may then be brought against these individuals.

New Launch —- “EYE CARE AYRSHIRE”

The optometrist (high street optician) is the right person to assess your eye problem. Eyecare Ayrshire -you can be seen by an optometrist who will examine your eye problems.

You will then receive any medicine you need, free of charge, from your community pharmacy.

NEW IN PRACTICE — COMMUNITY CONNECTOR

A Community Connector will be available to this Practice every Friday. They can signpost patients in the right direction and help find local services on a range of non-medical topics to meet their needs and interests, including:

*Money and benefit advice, debt management and budgeting *Local activities and social groups. *Self-help and support groups. *Care services and carers support groups. *Volunteering opportunities. *Getting into work, training and education

To make an appointment for a patient or find out more yourself, please contact Leona Dallas, your Community Connector, ask Reception.