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About NNEPRA

About NNEPRA

The Northern New England Passenger Rail Authority (NNEPRA) is a public transportation authority created in 1995 by the Maine State Legislature to develop and provide passenger rail service between Maine and Boston and points within Maine.

Our MissionOur mission is to develop and manage a quality passenger rail system that meets the transportation needs of our customers, delivers value, and enhances economic development within the region we serve.

NNEPRA facilitates the coordination between many operating partners to deliver a quality and seamless transportation service that meets the needs of the traveling public. Click here more information on partnerships.

PERFORMANCE

NNEPRA sets the standard for excellence in customer service, innovation, and performance. We’ve achieved national recognition for customer satisfaction, sustained growth, and financial performance. Click here for more information on performance.

PROMOTION

NNEPRA develops the marketing and promotional campaigns that have made the Downeaster one of the fastest growing passenger rail services in the nation. Click here for more information on promotion.

TITLE VI NOTICE TO THE PUBLIC

No person on the basis of race, color, national origin, or transportation disability will be subjected to discrimination in the level and quality of transportation services and transit related benefits. Any person or persons who believe that there is discrimination on the basis of race, color, national origin, or transportation disability as it relates to the provision of transportation services and transit-related benefits may file a complaint with the Federal Transit Administration and/or the U.S. Department of Transportation.

To find out more about NNEPRA’s non-discrimination procedures or to file a complaint, please contact 207-780-1000.

How to file a complaint:

You may file a signed, written complaint up to 180 days from the date of the alleged discrimination by one of two methods:

“The public’s right to information about government activities lies at the heart of a democratic government. The Maine Freedom of Access Act (“FOAA”) grants the people of this state a broad right of access to public records while protecting legitimate governmental interests and the privacy rights of individual citizens. The act also ensures the accountability of the government to the citizens of the state by requiring public access to the meetings of public bodies. Transparency and open decision-making are fundamental principles of the Maine Freedom of Access Act, and they are essential to ensuring continued trust and confidence in our government.” (From www.maine.gov/foaa/)