Applies to:

Oracle Health Insurance Policy Administration - Version 10.15.2.2 and laterInformation in this document applies to any platform.

Symptoms

Description:ZRG2131F: VER-4549 VER_BR_POL019PKR_MOD

ENVIRONMENT (part 3)-----------------------Production

ERROR-----------------------ZRG2131F: VER-4549 VER_BR_POL019PKR_MODPolicies with status unequal to Registered or Modifications pending cannot be modified. During acceptance clauses and restrictions can be modified.

EXPECTED BEHAVIOR-----------------------Policy is to be cancelled (end date provided) and expected to end up in Final state.

STEPS (part 9)-----------------------The issue can be reproduced at will with the following steps:Given the code of the error message this issue seems related to the sales offices. There is 1 record with an end date and one without. Both are in status Modified

BUSINESS IMPACT (part 6)-----------------------The issue has the following business impact:Policy blocked for adjudication and finalization.

Cause

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