CAMBRIDGE, MA--(Marketwired - Jan 22, 2014) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM), and a leading provider of Customer Relationship Management (CRM) solutions, today announced the latest version of its industry-leading Smart Dispute for Issuers solution. The expanded capabilities of Smart Dispute consolidate most consumer payment disputes and fraud claims under one, unified solution with added coverage for ACH, ATM and PIN transactions plus comprehensive service level agreement monitoring and automation for Regulation E. This solution enables banks to better comply not only with existing known regulations, but also facilitates easy adoption of new regulations all while enhancing the experience of valued customers. Additionally, parent-child subcase management and processing capabilities have been increased to help banks better address escalating instances of fraud and multi-transaction claims.

"Banks are already facing significant market changes and stiff competition to provide superior customer experiences. They must also simultaneously comply with new and fast-changing regulations, such as by the Consumer Financial Protection Bureau," said Scott Andrick, Industry Principal, Banking for Pegasystems. "If banks aren't able to quickly and properly resolve disputes, claims and chargebacks in this challenging climate, they not only risk losing their focus on customer service, but they can also experience losses or fines. Pega's software helps banks better engage with their customers, simplify the complexity of compliance, and rapidly adapt to change."

Pegasystems Build for Change® technology is the heart of better business software. It gives businesses the power to engage, simplify and change. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. For more information, please visit us at www.pega.com.