Searching Conversation Links

Introduction

Once you have established a couple of Intercom conversation links, you may need to find that issue
that you linked to Intercom conversation with id 42. Or you want to find all issues that have more
than 5 conversation links. With Jira Query Language (JQL)
queries you can easily find answers to these and more questions around conversation links.

Intercom for Jira provides two fields that you can use in JQL queries:

Conversation id/s per issue

Number of conversation links per issue

In the following sections we describe how to create JQL queries with these two fields and
show different example queries.

Find issues by linked Intercom conversation id/s

Field Properties

Property

Value

Syntax

linkedIntercomConversationId

Field Type

STRING

Auto-complete

Yes

Supported operators

= , != , IS , IS NOT, IN , NOT IN

Follow the steps in the Jira documentation on how to open advanced search.
After that paste any of the example queries into the query editor.