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Payment services, general conditions

The rooms are available to our guests from 12:00pm on arrival until 10:00am on departure day

We ask our clients to bring a sufficient amount of their regularly taken medicine to last the whole period of their stay.

Smoking is not allowed within the premises of Tereza’s Spa in Dubi except in the dedicated smoking room.

General terms and conditions apply to all our services.

Payment options and credit cards The full price of your stay for the ordered and confirmed services must be paid in advance. Payment is to be made a minimum of 15 days before the arrival date. If the order is made less than 15 days before the arrival date, payment is required on confirmation. Payment for procedures is to be made in full the day of receiving the procedure schedule, but no later than before the start of the first of them. For other services, unless stated otherwise, payment for ordered services must be received no later than before using them. We accept cash payments and the following credit cards: VISA, VISA electron, MASTERCARD, MAESTRO, DINERS CLUB, DISCOVER, JCB.

Cancellation Fees Cancellation fees are charged depending on the order and its total price. When you cancel before the first service is due:

15 to 07 days before we charge a cancellation fee of 40%

06 to 02 days before we charge a cancellation fee of 70%

01 day or on the date of arrival (or in the case of a no show) we charge a cancellation fee of 100%

Cancellation fees are not charged if you are affected by: sudden illness / injury (proven by medical documentation), death of a family member (parent, partner, child) or natural disaster.