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Heater cut on and off every 2 minutes, door card... - Review of The Smoke House Lodge & Cabins

Heater cut on and off every 2 minutes, door card failed to work 90% of time, and in general this place is past needing an overhaul. Just old and failed to be kept up as it should. Clerk was awear of our complaints and said we should recieve a refund of part of our bill---that never happened. This place had a great pass--poor present, but needs much repair. Once, shame on you--twice, never happen.

Stayed March 2013, traveled as a couple

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Ask BudJ139 about The Smoke House Lodge & Cabins

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review,
April 5, 2013

This is an unusual compliant for our property. We apologize for the problems encountered by the guest, but the language used to describe our facility is overly dramatic. We are in the process of upgrading our facility, and all rooms, but overall all, the comments and reviews we recieve are very complimentary about our property. Once and a while we do not measere up to someone's expectations, can't please everyone. Sometimes people make up excuses about compliants when really they are upset about the price, or being on the 2nd floor. The Smoke House is not everyone's cup of tea, but those who like it, love it!

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Be careful staying here! Upon arrival we were given a room that connected to one that was in the process of being renovated. Needless to say the smell from the paint and the workers smoking next door with the connecting doors OPEN was not a very welcoming sign. When I tried to close and lock the connecting room door there was no way to lock the door from my side of the room, the door in the other room had a deadbolt on the inside that would keep me from getting into that room but any could have access to our room. The outside door to the room under construction did not lock so anyone could gain access to our room. When I brought this to the attention of the front desk they told me I did not know how to lock the door. Finally a "maintenance" man showed up and finally realized that I was correct and offered to get a lock from the hardware store and install it. Later He proceeded to turn the door handle around which simply put a kept the knob from turning. After return from dinner we got back to our room and found both connecting doors open! As far as we could determine nothing was taken but the front desk did not really seem to care and/or understand the problem. After being away for the entire day no inside lock, as promised was ever installed. When I mentioned this at checkout they apologized, but blamed it on somebody else. Also, the bathrooms were tiny, the shower head is about 5 feet high with low pressure. Uncomfortable beds and unreliable TV's made for a poor stay. The noise early in the morning (5am) of the staff moving equipment and shouting as if it were the middle of the day was to say the least annoying. With my son perhaps attending Sewanee for the next 4 years I will stay at the other hotels in the area and will relay this story to all of the other parents who are looking for a place to stay near the Univerity.

Room Tip: Rooms on the back maybe quieter as they do not face the road. All heat/AC units seemed to be new bu...

See more room tips

Stayed March 2013, traveled with family

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Review collected in partnership with Best Western

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hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review,
April 1, 2013

Thank you so much for your review and feedback about _Best Western _Smokehouse _JimOliverSmokehouse. We have been doing alot of upgrades on the property and in the rooms and they are looking really nice. Next time you come by try one of our _Monteagle _Cabins, all have fireplaces, jacuzzi tubs, front porches, kitchens great for _SpringBreak _Family _Getaways, and _Family _Reunions. You can order our porducts on line _TheSmokeHouseStore _OldGeneralStore.

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Travelers are raving about these Monteagle hotels

The room I had was quite nice and large. I got a call from the front desk after I had been there for a couple hours to check and make sure everything in my room was ok. The room was clean along with the common areas that I saw including the grounds. Would recommend this to anyone looking for a place to stay.

Stayed March 2013, traveled solo

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Ask Mike992 about The Smoke House Lodge & Cabins

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hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review,
March 15, 2013

Thank you so much for your review and feedback about _Best Western _Smokehouse _JimOliverSmokehouse. We have been doing alot of upgrades on the property and in the rooms and they are looking really nice. Next time you come by try one of our _Monteagle _Cabins, all have fireplaces, jacuzzi tubs, front porches, kitchens great for _SpringBreak _Family _Getaways, and _Family _Reunions. You can order our porducts on line _TheSmokeHouseStore _OldGeneralStore.

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We stayed here on a return trip from Florida. The main reception area is charming with its giant fireplace and coffee. We were presented with a mini welcome basket upon check-in, which we totally did not expect. There are not many hotel options in this area, and I would not hesitate to stay here again. The rooms were a bit dated, but they were very clean. Very friendly staff too.

Stayed December 2012, traveled with family

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Ask wrldtravelerfrommi about The Smoke House Lodge & Cabins

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hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review,
March 13, 2013

Thank you so much for your great review of our _Best Western Smoke House Lodge in _Monteagle TN. Hope you will come back and try one of our 21 _Monteagle Cabins. _Jim Oliver's Smoke House Restaurant is a great example of pure _Tennessee Southern Cooking. Recipes from generations of _Oliver family members are sure to please most appetites.

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My family & I stayed in one of the beautiful rental cabins. Our two sons enjoyed every minute of the outside activities including basketball & tennis; equipment was available at the lodge office. The cabin was extremely clean & comfortable with all the necessary amenities we needed! The beds were great & the staff was BEYOND NICE to our family. The restaurant was amazing & extremely family friendly; after hours live music was very entertaining & our sons were brought toys by the staff to play with!! Overall, our stay was nothing but wonderful!!

Stayed March 2013

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Ask 4Templetons about The Smoke House Lodge & Cabins

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hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review,
March 13, 2013

Thank you so much for your great review of our _Monteagle _Cabins in _Monteagle TN. The _Smoke House Cabins and the whole property is _Family Friendly in every way, right down to the _Live Music every Friday and Saturday night in the _Music Room of the _Smokehouse. The _Old General Store is a great place for _Families to explor for free, lots of _Vintage and _Nostalgic things to look over. _Louvin Brothers Museum _Moonshine Still Exhibit. Hope you will come back and try one of our famous _Fried Pies. _Jim Oliver's _Smoke House Restaurant is a great example of pure _Tennessee Southern Cooking. Recipes from generations of _Oliver family members are sure to please most appetites.

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Second year in a row I've stayed here. Not impressed with the restaurant. Breakfast buffet was terrible. Staff was friendly and fireplace was warm and cozy. Room clean except for a used feminine hygiene product floating in the toilet.

Stayed March 2013, traveled solo

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Review collected in partnership with Best Western

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hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review,
March 13, 2013

Thank you so much for your review of our _Best Western Smoke House Lodge in _Monteagle TN. Hope you will come back and try one of our 21 _Monteagle Cabins. _Jim Oliver's Smoke House Restaurant is a great example of pure _Tennessee Southern Cooking. Recipes from generations of _Oliver family members are sure to please most appetites.

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spent two days and nights with much needed rest for my wife and me. first time we were able to have peace and quite in along timewith 3 grandsons at home plus our daughter. the cabin was great perfect for our time alone

Stayed February 2013, traveled as a couple

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hamper1960, Owner at The Smoke House Lodge & Cabins, responded to this review,
March 4, 2013

Jim Oliver's Smoke House and _Best Western _Smokehouse Lodge has 21 cabins for rest and relaxation. Most cabins have jacuzzi tubs and fireplaces. Great food at _Jim Oliver's Smoke House Restaurant, featuring family recipies from 4 generations. Perfect for family _Spring Breaks, _Easter Getaways.

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Lodging features Rooms & Cabins. 20 acre campus with 21 Beautiful Log Cabins w/Jacuzzi tubs, fireplaces, Kitchens. 80 rooms with new Queen and King beds, whole room upgraded in 2015 with all new furniture, flooring, beds, bath, TV, doors & Locks, heat a/c units. Big decks overlooking the serene and beautiful 20 acre forested campus & fishing lake. Experience Great Southern Hospitality at the on site Restaurant, shop the Trading Post Old General Store, and experience Live Nashville Music every Friday & Saturday night, No Cover Charge, Family Friendly, full menu & beverages during the show, no smoking room. Southern cookin' offering three generations of homemade family recipes on the menu and the daily all you can eat buffet, Homemade everyday! The Old General Store's old fashioned candies, antiques, homemade fudge & Fried Pies, Moonshine Museum, and the Louvin Brothers Country Music Museum is a great place to spend some time. Lodging/Monteagle/Chattanooga/Winchester/Tullahoma/South Pittsburg/Sewannee/Manchester/Jasper/Cowan/Live Music/Bonnaroo/River Bend Festival/Corn Bread Festival/Cumberland Caverns/Bluegrass Underground/George Dickle Distillery/Jack Daniels Distillery/Lynchburg...more less

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Also Known As:

Best Western Smokehouse Hotel Monteagle

Monteagle Smokehouse Lodge Hotel

Monteagle Best Western

Best Western Monteagle

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