Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Reporting to the Director, Customer Relationship Management, the Consumer Marketing Analytics Manager will lead the development of advanced consumer insights related to Mercy’s marketing efforts. This position will build an analytic structure to allow Mercy to define marketing performance and opportunities. The Manager will partner with the CRM Campaign team, Brand & Digital Experience, Media Relations/Social Media, Marketing Planning & Service Line Strategy, Community Relations and Business Development to ensure support of all required analytics and reporting. The Manager will perform all duties and responsibilities in a manner consistent with the mission and values of Mercy.

High-level Job Requirements

Lead the management of Mercy’s consumer marketing analytics, understanding all multi-channel marketing efforts, including all digital products and social media

Support & advocate for Marketing’s Operational Cadence across the team

Change Management - Embrace fluidity of the healthcare industry and changes likely to occur in coming years, acknowledging that ministry needs will require role variation for all. Our entire department will be required to accept change and to lead through it

Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:

Education Requirements

Bachelor's degree – Marketing, Economics, Business, Statistics, Finance or similar area of study

Master's degree in above field preferred

Experience Requirements

5+ years of progressive experience with consumer analytics and marketing including:

Ability to influence and manage change in a positive and collaborative manner

Ability to travel occasionally as needed

We’ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Internal Number: 2018-761360

About Mercy

Mercy is the 5th largest Catholic health system in the U.S. based on net patient service revenue, serving in 140 communities over a multi-state footpoint through several touch points including outreach ministries and virtual care. Mission: As the Sisters of Mercy before us, we bring to life the healing ministry of Jesus through our compassionate care and exceptional service.Our Vision: We are the people of Mercy Health Ministry. Together we are pioneering a new model of care. We will relentlessly pursue our goals to get health care right. Everywhere and every way that Mercy serves, we will deliver a transformative health experience.