Please contact us with any problems. We offer a no quibble refund policy.

Can I create a free resume?

Yes. You can create a basic resume and download it to your own computer for free.
To download your free resume click on the download link shown at the top of the
resume builder page and select plain text.

I'm unable to access my resume?

To access your resume you need to sign in. Please make sure your sign in email and password are correct. Password
is case sensitive. Get a password reminder sent to your email.

Your account will expire after 28 days of inactivity if you were trying free or
after the end of your subscription period if you upgraded to full unlimited access.

How do I remove page headers and footers when printing?

Information for removing page headers and footers when printing is shown on the
main print page.

Where can I find cover letters?

To download our sample cover letters:

Make sure you are signed in

Click on the letters icon/link shown above your resume

Follow all page instructions

How do I get my resume on one page?

To reduce the length of your resume you can try deleting or reducing some of the
information you enter and select the compact template and a smaller size font:

Make sure you are signed in

Click on the template icon/link shown above your resume

Select the compact template and small font

I'm having problems paying with PayPal?

All our payments are processed safely and securely using PayPal.

You need to make sure the card details you enter are correct and that the name,
address, and other contact details you enter are the same as those registered for
the payment card.

If you are trying to use a card that is already registered with a PayPal account
then you must use that PayPal account to pay.

If you continue to have problems paying with PayPal then it's best you contact PayPal
direct as they handle all our payments and are the best people to assist with payment
problems.

How do I copy and paste my resume?

Make sure you are signed in

Click on the download link/icon shown above your resume

Click on the download plain text link/icon

Click on the open button when prompted

You should now be able to select, copy, and paste your resume text. Please consult
your own computer help on how to select, copy, and paste text

How do I change my sign in email or resume email?

To change your sign in email:

Make sure you are signed in

Click on the my account link shown at the top right of the page

Scroll down and update your sign in email. Please note that once you have updated
this you will need to use this new email in future to sign in

To change your resume email:

Make sure you are signed in

Click on the contact details link from the resume builder page and update the email
address

How do I create more than one resume?

Click on the 'my resumes' link shown at the top right of the page after you have
signed in to select, create, copy, or delete a resume.

How do I change my resume template, font style, or font size?

Make sure you are signed in

Click on the template link from the resume builder page

Select and then save your new custom template

How do I add a new heading or section?

Make sure you are signed in

Scroll down and click on the add new heading/section link from the resume builder
page

Choose from the list or to add your own custom heading select 'custom section/heading'
1-5 from the list

Headings can be renamed from the resume builder page.

I have paid but my account has not been updated?

It normally takes just a few seconds after payment for your account to be upgraded
to full unlimited access. However, PayPal can sometimes delay informing our systems
that you have successfully paid and in this rare instance it could take several
hours.

How do I email my resume and cover letter together?

It’s not possible to email your resume and cover letter at the same time using our
website. We recommend that you use your own email software such as outlook or hotmail
to write your cover letter as the content of your email and then attach your downloaded
resume to that email.

How do I sort my entries?

If you enter a month and year entries are automatically sorted by date in order
of most recent first. This is the nature of a chronological style resume. You can
also choose not to enter any dates and sort entries yourself, simply select 'no
date - sort' 1st-30th from the dates drop down list. This is common to a functional
style resume.

If the answer to your query is not shown above then please complete our contact form for an individual response from our support team.