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Hi Rachael, I dont know anything about your DVD player itself but from what you have said assuming you have a stereo TV and you can only hear music etc from both channels in a movie then you MIGHT have it set for 5.1??, which means instead of everything coming out of the L+R the VOICES and music etc are being sent to the CENTRE CHANNEL and the other channels.

As I dont know that model, all I can say is try menu or options etc and go to audio and change the output for stereo. (You said you tried AUDIO but I am assuming you mean the audio button on the remote which changes between the audio versions on the DVD Disc.)

or maybe try checking the cables, what ones are you using? Scart? Composite? maybe the audio cables have been plugged into the wrong sockets on the DVD player if it has multiple outputs on it?

I dont know what else to say... But the above 2 options are worth trying. I hope you get it sorted OK :) Bye.