The Westgate Hotel Reviews

Reviews & Ratings Explained

69%

Rating

121 Total Reviews

67%Value For Money

67%Security

84%Location

76%Staff

63%Atmosphere

64%Cleanliness

60%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is. Read our review guidelines »

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74%

We stayed in two rooms in the "Annexe" which was quiet and comfortable, if basic, accomodation.
Breakfast in the main hotel building was excellent, and the location of the hotel literally minutes from the railway station was great.

The staff were friendly enough and the breakfast was pretty reasonable. The room was not great, very worn, dated and not reflective of the price. It is a passable place if you are just crashing for one night but really over priced for what it is. (We stayed in the annex).

The staff were lovely, but overall the hotel was quite dated and run down and far too expensive. The heating didn't come on until I called reception and asked, both nights that I stayed, which is not ideal in January. I would not stay again.

On arrival the hotel was unaware of our booking via Hostelworld. We were then placed in an annex 150m across a broad. The shower for the room had not been cleaned and was mouldy. The staff member said "that's what you get for that price"
On the plus side the breakfast was excellent and the main hotel looked OK

It was fine for a two star hotel...slightly pricey but it is ideally located for the train station and an easy walk into the centre. We were expecting worse so it was a pleasant surprise. The room was clean and had lots of windows that we could open so was bright and airy (no 9) the bed was comfortable and the bedding was clean. The stairs are very steep (we were on the second floor) so this could be a problem for people with mobility issues.