Cannot access the internet via a different modem (for example a cable modem)

Computers, smartphones, and other devices connected to the FRITZ!Box cannot access the internet when the FRITZ!Box establishes the internet connection using an external DSL, fiber optic, or cable modem.

Note:The configuration procedure and notes on functions given in this guide refer to the latest FRITZ!OS for your FRITZ!Box.

Simply proceed as described below. After each measure, check whether the issue persists.

1 Restarting the modem

Restart the modem by unplugging it briefly.

Note:It may take several minutes for the modem to restart. While it is restarting you will not be able to access the internet.

2 Restarting the FRITZ!Box

Unplug the FRITZ!Box.

Plug the FRITZ!Box back in after about 5 seconds.

Note:The FRITZ!Box settings remain intact. The restart will take about 2 minutes. During this time, you cannot access the FRITZ!Box.

6 Configuring the Internet Explorer

Perform the following step only if you are using Microsoft Internet Explorer and it displays the message "Web page unavailable while offline":

Start the Internet Explorer.

Open the "Tools" menu.

If the menu "Work Offline" entry is displayed and there is a checkmark in front of it, click this entry to remove the checkmark.

Click the "Internet Options" menu entry and then "Connections".

Enable the option "Never dial a connection".

Click "OK" to save the settings.

7 Configuring the computer's firewall

A firewall can interfere with the communication between the computer and the FRITZ!Box:

Configure the firewall on the computer so that it allows connections from the computer to the FRITZ!Box. Refer to the manufacturer of the firewall for information on how to set it up, for example consult the manual.

8 Checking the modem

The modem may be defective or malfunctioning. Therefore, check whether you can establish an internet connection if you connect the modem directly to a computer:

Use a network cable to connect the modem to a computer.

On the computer, configure an internet connection that uses the modem. Refer to the manufacturer of the operating system for information on the procedure.

Check whether the computer can connect to the internet.

If you were able to successfully connect the internet, proceed with the following section.

If you were not able to connect to the internet, contact the modem's manufacturer or the retailer or internet service provider you bought your modem from.

9 Reconfiguring the internet connection in the FRITZ!Box

Reconfigure internet access in order to rule out incorrect configuration: