Were you previously able to play the stream, and are no longer able to? If yes, how long ago did the problem start happening? Do
you recall any changes that were made to your computer system at this time, such as new software being installed?

Are you able to play other live Windows Media streams or are you only having this problem with this stream?

If you are currently not able to play any other streaming media, we recommend that you first make sure that you have met the
minimum System Requirements for
Windows Media Player 9.

If you are able to receive Audio, but no Video is displayed you may not have the proper codecs installed. To ensure that your
Windows Media Player has the proper codecs installed you need to ensure the Player is automatically updating codecs. To check this, do
the following:

Under the "Tools" Menu item, Select "Options".

Within the options window be sure that "Enable automatic codec download" is checked, and click on "OK".

If this does not solve your problem, please continue onto the Playback Quality Problems section.

Symptoms: Audio only with black video when there should be both, or frequent rebuffering

More often that not, we find that this complaint is usually a result of incorrect player settings. Please check to confirm that your
Windows Media Player is properly configured for your Internet connection speed, and they have not reverted to a lower speed connection:

Open the "Tools" Menu item, Select "Options"

Click the "Performance" tab

Select "choose connection speed" and choose the appropriate connection speed. (If you are on a high speed residential Internet
connection, you should probably select one of the Cable / DSL selections)

After confirming that you have the correct performance settings, and you are still experiencing poor video, it may be a result of
Internet congestion in your area, which you will need to take up with your ISP. You can check your actual Internet connection speed
by doing the following: With Windows Media Player open and running (i.e., playing the Stream), open the View menu and select "statistics".
When the statistics window opens, it will indicate your "network or Internet connection". If the value indicated is less than 300
kbps, you will be unable to play the High Bandwidth stream at full quality and should continue on to the next step
(Playback Quality Problems - Test your Bandwidth).

If you are not getting any error messages the problem may be bandwidth related. Even the best Internet connections can be troubled
by bandwidth issues from time to time, a bad switch or an overloaded router at any one of the potentially many Internet nodes will
result in overall performance issues. You may wish to test your connection the next time you are having this difficulty. You can
test your bandwidth at the Bandwidth Place Speed Test site.

In order to play high bitrate streaming video, you will need at have at least as much bandwidth capacity as the stream you are trying
to view. If your connection is less than expected, you should contact your Internet Service Provider.

Poor audio and video reception are often symptoms consistent with some kind of bandwidth or protocol restriction. It may be
possible to address this by making adjustments to your Windows Media Player settings by following these steps:

Open Windows Media Player. On the "Tools" menu, select "Options".

Click the "Network" tab to see your current protocol configurations. Are all 4 protocol checkboxes selected? If so, try disabling
the checkbox for UDP. If UDP is not selected, try selecting it.

Once you have made this change, click OK, close Windows Media Player,
then try to play the stream again.

Increasing the Buffer time can allow the player to download more content before displaying the video and audio signal. CAUTION:
This will increase the time it takes for streaming media to load. You can alter your buffer settings by following these steps:

Open Windows Media Player. On the "Tools" menu, select "Options".

Click the "Performance" tab and select the "Buffer" radio button under the "Network buffering" heading.

Increase the network buffer time to 10 and re-test the streaming media content. Continue to increase this value in increments of
5 until you reach 60. At this point if the quality problems still exist return the radio button to "Use default buffering" and
continue on to the next step.

Please do the following the next time you are viewing the live stream (Windows users only):

Open the "Run" Window (from the Start Menu) Run the command "cmd" (without the quotes)

When the black window opens, type the command "netstat -n"This will show a list of all current connections to the computer, and it will help us find out which servers is being used.
The number to look for will be in the "Foreign Address" column and it will end in "554". If no 554 is there, it is likely that
there is a firewall issue, or protocol restriction.

Record the IP address before the '554'.

Type "tracert (ip address from above)"

Select all of the results by Right Clicking the blue Bar of this window, and then Selecting "Edit -> Select All"

Right Click the blue Bar again and Select "Edit -> Copy"

Paste this into an e-mail and send this information to
TVControlRoom@gov.nl.ca with a reference to the stream you are trying to view.