Solving problems

Make sure the device is set to "findable/pairing mode". Refer to the manual of that device to find out how.

Make sure the device is located close to your computer.

Connect like described in the manual of your bluetooth adapter.

Note: some devices like headsets and mice may stay findable for a short time, so connect to them quickly!

Can't connect to my device.

Follow the instructions in the manual carefully.

First put the speaker or headphone in pairing mode.

Then go to Bluetooth settings on your phone/tablet and select the right name from the list of detected devices.

If your Bluetooth product is already in the list of Bluetooth devices in your phone, but you still can't connect, remove it from the list and pair it again.

On Android smartphones you may need to restart your phone after removing the Bluetooth device from the list.

I can't reconnect anymore.

The product in your list of Bluetooth device may be from a physically different product (even though it has the same Bluetooth name).

Remove the product from the list of connected Bluetooth devices on your phone/tablet/computer and pair it again.

On Android smartphones you may need to restart your phone after removing the Bluetooth device from the list.

There is no sound.

First check if the volume is not set very low. Check the volume setting on the phone/tablet/computer AND on the speaker/headphone.

Make sure the speaker/headphone is in the list of Bluetooth devices on your phone/tablet and that the status is shown as 'Connected'.

The sound is distorted.

Make sure the battery is charged properly. When the battery is almost empty, the sound quality may be affected.

Make sure the phone/tablet/computer is within range of the Bluetooth product.
The maximum wireless range is 10 meters, but this will be affected by objects in your surroundings (especially the construction of your house) and the status of the battery.

The volume is too low.

Increase the volume on the phone/tablet/computer as well as on the speaker/headphone.

Note that on computers there can be multiple volume settings, both in Windows as well as in the music player software.

Where is your service center? Or where can I send my product to be repaired?

Unfortunately, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

My product is faulty. What do I do?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

Warranty

Warranty conditions

Trust offers a warranty to the original purchaser from an authorized retailer.

Your Trust product is guaranteed under the terms and conditions of this warranty against manufacturing defects for a period of one (1) year* from the date of original purchase, if purchased from an official retailer.

*In Europe, there is a statutory minimum warranty period of 2 years on every product we sell.

In case of defect, return the product to your retailer with failure description, valid proof of purchase and all accessories.

During the warranty period you will receive a replacement product from the retailer if available.

Warranty will be void in cases of opened products, physical damage, misuse, modification, repair by unauthorised persons, carelessness and using the product for other purpose than its intended use.

Exclusions of warranty:

Damage caused by accidents or disasters, such as fire, flood, earthquake, war, vandalism or theft.

Incompatibility with other hardware/software not defined as minimum system requirements.

Accessories such as batteries and fuses.

In no event shall the manufacturer be liable for any consequential or incidental damages, including any loss of business profits or any other commercial damages, arising out of the use of its product.

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