Help! I'm unable to log into my ChargeUp account!

Do you have the latest ChargeUp mobile app installed on your device? If not, please update it through the App Store or Google Playstore.

If you're still having difficulties logging in, please check on our Facebook page or E-mail newsletters regarding service downtime.We usually provide our users with notifications in advance whenever our services are expected to be unavailable.

Are you unable to log into your account due to a credential issue?

If you suspect that your account has been compromised, please contact us immediately to reset your account credentials.

*Please note that we will require an identity check to prove that you are the owner of your ChargeUp account*