(The place I work at has various activities, including go-karts, mini-golf, and laser tag. We have a special on Mondays, where you can get a wristband to get unlimited activities for that day. It starts raining, which means our go-karts are closed. A woman comes up to me.)

Customer: “Ma’am? Is there someone I can talk to about the wristbands?”

Me: “Uhm, I can get a manager. Is there a problem?”

Customer: “Okay, I’ve got two boys with Aspergers, and we can’t wait in line for laser tag. It’s raining, so we can’t do anything outside. I don’t wanna be a jerk but is there any way we can get some sort of compensation or refund?”

Me: “I can call a manager over for you; they’d have the authority to figure something out.”

Customer: “Thank you. I’m from out of town and don’t know the policies here. Do you know of anything in the area that would be okay for them?”

Me: “Oh, of course. My brother’s a high-functioning autistic, so I’ve got a pretty good idea.” *lists a few places*

Customer: “Oh, my god, thank you! I’ve tried a few different places and it’s just been a nightmare for them.”

(My manager comes over. She ends up giving the woman some tokens for our arcade. The customer stops before leaving.)