Amaury(Sat Oct 03 2009 17:36:18 GMT-0400 (Eastern Daylight Time))>
Please ask the Technician if they can insert you on either Monday or Tuesday next week. You have the right to ask for this because of the inconveniece brought about by the delay of installation.

Amaury(Sat Oct 03 2009 17:36:53 GMT-0400 (Eastern Daylight Time))>
I will also contact the local office in your area to put you on a prioty list next week. How's that Heide?

Amaury(Sat Oct 03 2009 17:37:56 GMT-0400 (Eastern Daylight Time))>
I am happy to have addressed your concern today, Heide. Is there anything else I can assist you with today?

Amaury(Sat Oct 03 2009 17:38:10 GMT-0400 (Eastern Daylight Time))>
Thank you for choosing Comcast!
We strive to exceed your expectations and hope that you will take a moment to complete the 3-question survey that will follow our interaction, your feedback will help us to continue improving how we serve you

To close this chat properly, please click the [END SESSION] button at the top of the chat window.

**Editors note: this chat was pasted verbatim and intact. The only items that have been changed are indentifiers to the victim of this thoughtless tech crime...oh, and for those that don't know, the 1-800-2662278 or 1-888-2662278 numbers the tech gave Heidi, (knowing she couldn't even use a phone) welll...That's 1-800-COMCAST.**

1 comment:

It would have been so cool if you had said you'd complete the survey next Thursady. Of course, they "would have the 'right' to request it sooner" if it caused a difficulty, however, due to heavy traffic and increased demand, you would do the very best you could, thank you veddy mooch and you are welcome.Then ask them to fill out a survey on how great a customer you are...