Can I have neutral feedback removed?

I recently sold a DVD, the auction had the picture of the DVD cover, the DVD name ('Life is Beautiful'), and i also put in the barcode number so ebay automatically filled out the DVD information (actors names, year, synopsis of film).

A buyer bought the item, paid and i posted it to them. However i have just checked my feedback and the buyer has left me neutral and written "Not the sellers fault but i thought the film was about the Jewish war".

Am i entitled to have this comment removed? If they had read any of the information on the auction then they would know what the film was about, and they have actually written "not the sellers fault".

Thank you for your reply. The DVD was brand new and unopened, obviously the buyer has opened it and watched it, so i don't want to refund the money because i'll only be able to get a fraction of the amount if i sell it again.

Could i message them saying something like "i am sorry the DVD wasn't what you expected, however i described it accurately and posted it promptly. Would you be willing to revise your feedback to reflect this as your current feedback reflects badly on me as a seller and, as you noted in your original feedback, this misunderstanding wasn't my fault."

Or do you think i'm better off just accepting this neutral feedback rather than risking antagonising the buyer and them revising their feedback to negative? It's so hard to know what to do. And it really goes against my sense of fairplay that they didn't bother reading the auction, yet i will have a grey mark against my feedback!

Oh dear - I think most sellers have had one of these at some point or another. They seem to think the feedback is intended to review the item not the quality of the seller.There isn't anything you can do unfortunately except be grateful that you are on an intellectually higher plane

As Fergoose recommends - leave a sensible and polite follow up. One neutral will not affect your ratings at all, in fact it may do others a service by alerting them to the numpty buyer and allowing them to block him / her

I am an excellent seller with 5 stars on most categories but even I have had a couple of neutrals from quite barking buyers. I would just add a polite response such as "really sorry to learn that you did not like the film" or similar. Your response will say a lot about you as a seller.

I have buyer from hell at the moment, non payer, I opened case on day 4, she then left me neg saying not as described, and then opened a not as described case saying top was dirty and stained. I replied to the neg that as she hadn't paid or received it how would she know?

I wonder if I should respond, please return item you have not had for a full refund of what you have not paid.