The pdmexport_*.xml file is deleted after the export save it to export.xls

If the export is running for a long time due to the size and user decide to cancel by clicking the "x" cross of the windows, the temporary file is not any more deleted.

Environment:

OS is LinuxServiceDesk 14.1 , 17.0 , 17.1

Answer:

The fix was created to solve this problem, readme of the fix in question<<STARTRAK PRODUCT NAME: USRD (Star Problem Product)

PROBLEM SYMPTOM: LNX-TEMPORARY FILES DOES NOT GET NOT DELETED WHEN ---------------------------------------------------- 1) Login to Service Desk Manager. 2) Ensure that you pick a list with a large number of rows to be returned. 3) Check CATALINA_BASE/temp folder and ensure that no pdmexport_*.xml files exist, if there are delete them. 4) Use the "Export" button to get the list in an xls file. 5) While the export is in progress click on the "X" to close the windoe - do not use the "Close" or "Cancel" buttons. If the popup windows auto closes too fast then use a larger list that wold take longer to export. 6) Check CATALINA_BASE/temp folder and note that there is a pdmexport_*.xml file.

Expected outcome: No XML file to be found in CATALINA_BASE/temp folder. >>

This fix is included in these version 17.2 GA,17.1 RU2,14.1.05 RU2

The solution would be to upgrade to 17.2GAorApply the RU2 patch on 17.1 or 14.1CP5