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FAQs

FAQs

Interesting Facts

Weather Policy:

Weather Related Instances; We make every effort to cruise during weather related days even if it requires a delay in departure time. Winds sustained at 20 mph or above or gusting in the 30 mph range or above or when the river conditions deteriorate i.e. high water, this can lower that thresh hold to cruise, but only slightly. If you have concerns on a weather related day please contact our box office at 615-458-3900.

Disability Access:

The General Jackson provides accessibility for our guests with disabilities as follows:

Boarding Ramp – The ramp that leads to the General Jackson has an incline from the dock onto the Texas Deck of the General Jackson. There is also an inclined ramp on the dock that leads to the Main Deck of the boat.

Texas Deck / Clerestory Deck – There are two (2) inclined ramps (Port and Starboard) leading from the Texas Deck to the Clerestory Deck for guests to access the retail shop and the Heritage Hall lounge. Doors to both of these areas are 36” or more in width. This deck is also the uppermost deck with access for the onboard elevator. Guests wishing to utilize the elevator can do so with the assistance of a General Jackson crew member. The restrooms located on this deck are not wheelchair accessible.

Upper Deck – The balcony level of the Victorian Theater is located on this deck. The deck from the elevator to the balcony is flat for Tables 51 – 75. There is a step up to the second tier of the balcony where Tables 76 – 80 are located, however an aluminum ramp is available to over this step for guests sitting in this area. The next tier in this area is one step up and provides access to the covered Upper Deck Bow. The aluminum ramp would be required for this step also. A General Jackson crew member will assist with the ramp upon request. The paddlewheel observation deck is also located on this deck. The deck from the elevator to the back of the boat to view the paddlewheel is flat with an incline provided from the doorway onto the deck area. Windows have also been provided in the bulkhead for viewing of the paddlewheel. The restrooms on this deck are not wheelchair accessible.

Main Deck – The main floor of the Victorian Theater is located on this deck. The deck from the elevator to the main floor is flat for all tables. Crew members will assist in clearing a path for those in wheelchairs who need assistance upon request. The only accessible restrooms on the General Jackson are located on this deck with the Women’s being on the Port Side and the Men’s being on the Starboard Side of the Main Deck Bow. The deck is inclined that leads from the door to the deck on the bow of the boat.

Hurricane Deck – This top deck of the General Jackson is not accessible by elevator, but only by two staircases. There are no restrooms located on this deck. Those guests who have purchased the Captain’s Table will be on this deck for the tour of the Pilot House.

Children:

Strollers are permitted on board the General Jackson. Please ask a crew member for elevator assistance when going between the various levels of the boat. Children should not be left unattended while on board the boat.

Employment:

If you are interested in employment opportunities with the General Jackson Showboat or any Gaylord Entertainment venue please visit GaylordCareers.com

Camera and Video:

Cameras are allowed if they are non-professional cameras with detachable lenses. Those must be pre-approved as media cameras. Still photography is permitted of the entertainment however video photography of the shows is not permitted. Guests have the opportunity to have their picture taken with a General Jackson background to keep as a souvenir.

Outside Food and Drink:

We do not allow outside food and drink. We have full service bar areas and meal options with the cruise and shows.

Attire:

Casual dress for all cruises. Shirts and shoes are required to be worn at all times. No halter top or bathing suit tops are allowed.

Parking:

The General Jackson shares a parking lot with Opry Mills and there is no charge for parking. Take Exit 11 (Opry Mills) off of Briley Parkway (TN-155). Move into the left lane prior to the traffic light to access the parking area on the back side of Opry Mills. The closest parking will be located between the Food Court entrance and Sun & Ski Sports, directly across from the General Jackson Plaza area where boarding takes place.