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CAPS – insights

On 31st March 2016 participating CAPS team met for an INSIGHTS SHARING workshop. Over the course of 90 Min each participant joined about four different groups to share key research findings in regards to shelter users preferences, location specifics, smart technologies, climate adaptability, regulations and council requirements and many other aspects of shelter design. All insights were captured and are available via download here CAPS INSIGHTS WORKSHOP APRIL 2016.

Other related INSIGHTS worth sharing were gathered in a series of user-centred workshops prior to the start of the CAPS competition. While those findings were primarily used to develop the design competition they may also be useful for participating teams to consider. Some point to underlying issues and some point towards possible solutions – they are in no particular order.

Many users of public transport report a seamless public transport experience elsewhere in the world and can’t understand why it doesn’t happen in Sydney.

Transport users require a system that supports especially the vulnerable (very young, old, disabled and or unwell) who are impacted by urban heat.

Some very simple improvements could create a much more comfortable waiting experience.

Real time bus information is required now since not everyone has a smart phone.

More trees would make a big difference. People like trees.

Advertising or solid walls or panels block visibility and less mobile users may miss their transport.

Off Peak often means very long waiting periods in some areas.

Comfort is important. Users define comfort as cool in summer and warm and dry and out of the wind in winter.

An ability to recharge Opal cards nearby adds to the trasnport experience.

Prams, wheelchairs, luggage and shopping should fit into the shelter too.

An improved or looked after surrounding amenity/quality of landscaping would make users feel more positive about their bus shelter experience.

Clear signage in larger letters help the elderly

Some light so people can read while waiting.

How can art help improve the shelter experience?

Sound /light signal for approaching bus would help the visually impaired and deaf