I Can Make It Happen

Last week Iattendedone of Susie Levan’s dynamic networking luncheons at the Tower Club. We were all reminded to get our parking tickets validated before leaving. I left my ticket in the car. When I asked the young gentleman behind the desk if there was something he could give me to show the garage attendant I was there her responded with great enthusiasm, “I can make it happen!” he exclaimed with confidence.

Expecting the usual negative “No problem” response that is so ubiquitous these days, I was more than thrilled, I was stunned. We need more of that positive language.

About JoAnna Brandi

JoAnna Brandi has spent the last 20 years helping organizations of all sizes build their customer loyalty, increase their employee engagement, create more positive cultures and transform their customer service into Exquisite Customer Care. She has inspired tens of thousands to step up and "Dare to CARE" by creating authentic relationships with energy and enthusiasm.