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I know many businesses which do this by giving the customer feedback, even if the customer has not given them..pretty much straight away as soon as the person has paid.

I feel that giving people feedback straight away is good however Im always worried incase I do not get any back. I guess I could try it for a short time as I do have a standard reply which I mainly use..which is "

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Hi Adam, One tactic that many companies use in the consumer market is to introduce what is called a loss leader product. It does not make them any profit or even a very small loss BUT it sells massively and the consumers love it. It builds up brand awareness and then the consumers buy the more expensive items from the same company where the loss is covered in the increased prices. If you can get hold of some really small or cheap items that you can knock out many at a time at a low price then you should be in a position to increase your ratings as well as build up a customer base who you may be able to sell your other items to. You will need to make sure the cheaper items are still of a decent enough quality though to make sure they understand that you only deal in quality.

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Hi Adam, One tactic that many companies use in the consumer market is to introduce what is called a loss leader product. It does not make them any profit or even a very small loss BUT it sells massively and the consumers love it. It builds up brand awareness and then the consumers buy the more expensive items from the same company where the loss is covered in the increased prices. If you can get hold of some really small or cheap items that you can knock out many at a time at a low price then you should be in a position to increase your ratings as well as build up a customer base who you may be able to sell your other items to. You will need to make sure the cheaper items are still of a decent enough quality though to make sure they understand that you only deal in quality.

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Selling product in cheap price is one of the best way. Of course, you need to show your customer on the product quality and good service. Then, you can build your reputation.
People with good reputation can easily get sales at ebay

Tell me what you think of this product and whether or not its a decent product to get my rating up as I personally think that it is.

Shall I buy more of them to sell as this loss leader?

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Adam, I like the product and I can see why people would like them. I also think they are a really good choice to supplement the previous items you have bought and sold.

I don't really understand eBay (I use it now and again, but not the detail behind it) - if it is possible to build a list or collect the data from people that have bought from you in the past it might be worth having a small email campaign put together, listing all the items you currently have on sale and see if any of them would come back for more or different items or at the very least see if you can build an email list with an opt out button (so not to be done for spamming) and then send around something. Repeat sales would really help you build a business and provide a better chance of making this a long term money maker for you.

Drop me a PM sometime, I may be able to introduce you to someone who has built up a massive business selling online and offline who could give you some extra pointers.

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Premium Member

Premium Member

You got some great advice and offers to help there Adam. Well done on selling those headphones so quickly. There might be some room to increase your price on that item, should you decide to sell them again. They sound like an excellent product for building your positive feedback, anything that sells that quickly is great.

In relation to giving feedback, I woudn't worry too much about not getting it back. The more you give, the more you will get in return and it doesn't cost anything to give positive feedback. Naturally, most customers will not give you feedback until they have received their product and are happy with it. Once they have received the product it might be an idea to send them a quick reminder email re giving feedback.

Adam, I like the product and I can see why people would like them. I also think they are a really good choice to supplement the previous items you have bought and sold. Thanks for the positive comment!

I don't really understand eBay (I use it now and again, but not the detail behind it) - if it is possible to build a list or collect the data from people that have bought from you in the past it might be worth having a small email campaign put together, listing all the items you currently have on sale and see if any of them would come back for more or different items or at the very least see if you can build an email list with an opt out button (so not to be done for spamming) and then send around something. Repeat sales would really help you build a business and provide a better chance of making this a long term money maker for you.

Drop me a PM sometime, I may be able to introduce you to someone who has built up a massive business selling online and offline who could give you some extra pointers.

Sean

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Yeah I understand ebay is quite confusing If you do not know exactly what im planning to sell. Good idea about the email marketing because I have not tried that type of thing before, so may give it a try soon.

Im alright for advice at the moment, but when I need some I will be sure to contact you as you've been a great help.

You got some great advice and offers to help there Adam. Well done on selling those headphones so quickly. There might be some room to increase your price on that item, should you decide to sell them again. They sound like an excellent product for building your positive feedback, anything that sells that quickly is great. Yeah im going to use other peoples advice as for sure its great in my opinion that people are willing to help me out, which is exactly why I joined this forum for. With regards to the item, i may not be selling it again or If I am, it will be in bulk or even in a ipod accesorie bundles.

In relation to giving feedback, I woudn't worry too much about not getting it back. The more you give, the more you will get in return and it doesn't cost anything to give positive feedback. Naturally, most customers will not give you feedback until they have received their product and are happy with it. Once they have received the product it might be an idea to send them a quick reminder email re giving feedback.

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Thanks because I was not so sure at the moment, because sometimes I do not get feedback straight away.

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Premium Member

Premium Member

Something you might consider is having a small leaflet printed thanking customers for their purchase and asking them to submit feedback for you, if they are happy with everything. You could include a brief description of how to submit feedback on eBay, for those who are not familiar with the process.

Also include your contact details and ask the customer to contact you directly, in the event that they have any questions or if there is something that they are not happy with.

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