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How to Ride

Riding the Bus

Please watch for your bus. Drivers will wait 5 minutes for you after their arrival, and then move on.

When requested, drivers will provide assistance to riders when boarding and getting off the bus, as well as going to or from the door of their pick up or drop off location. Drivers will assist riders that need to use the lift and secure wheelchairs inside the bus.

Drivers will not carry you or your mobility device up or down stairways, and are not allowed to enter buildings. Please arrange for any assistance you may need beyond the doorway.

Baggage & Groceries

Grocery bags and parcels are permitted on HARTransit vehicles, but passengers must maintain control over these items and carry them on the bus themselves in one trip. Drivers will assist with groceries and parcels provided this can be done safely and quickly. HARTransit will make reasonable accommodations to passengers with disabilities that need more assistance.

Items with wheels, such as carts or strollers, must be collapsed during travel.

The following are not permitted:

Large items that restrict movement within the bus

Items which are dangerous or offensive to other passengers

Baggage that requires excessive time to load or unload

Items that could not be controlled if the bus braked suddenly

Service Animals & Pets

Service animals are welcome on HARTransit vehicles. If you travel with a service animal, please let the schedulers know when you book your trip. Pets up to 20 pounds may be transported in carriers designed for that purpose. Drivers cannot help passengers carry pets.

Mobility Aids

HARTransit buses accommodate all wheelchairs, scooters or other mobility devices up to the maximum physical dimensions and constraints of the bus. HARTransit vehicles have lifts and ramps with an 800 pound capacity. Drivers are trained to safely operate wheelchair lifts and secure mobility devices on the bus.

Scooter users are asked to transfer to a seat after boarding. Most scooters cannot be tied down as securely as a standard wheelchair and are not designed for use on a moving vehicle.

Other mobility devices such as walkers and canes are accommodated. Passengers that have trouble with steps may ride the lift. Respirators and portable oxygen are also permitted.

SweetHART buses do not carry stretchers.

Personal Care Attendants & Companions

Please let the scheduler know if you are traveling with a PCA or companion.

A Personal Care Attendant (PCA) rides free of charge with any passenger with a disability. PCAs provide assistance to disabled riders beyond that which can be provided by the driver.

Any passenger may ride with a companion that is not SweetHART eligible. Companions are accepted on a space available basis, have the same origin and destination and pay the same fare as the registered passenger.

Weather Alerts

HARTransit may curtail SweetHART operations if travel conditions are unsafe.

HARTransit will call any passengers affected by a cancellation of service and offer early return trips for riders transported prior to the onset of unsafe conditions.

CUSTOMER SERVICE

203-744-4070 X1Monday-Friday: 6 A – 10 PSaturday: 8 A – 10 P

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