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Air Iceland Special Assistance

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SPECIAL ASSISTANCE

TRAVELING WITH PET

When traveling with pets the following steps need to be taken:

The owner needs to provide the appropriate cage and give the animal a sedative prior to departure, best to consult an veterinarian first. Animals that are that uncomfortable they make a lot of noise will not be allowed on board.

The passenger must provide their own pet kennel that is made from hard plastic with a watertight floor in addition to conforming to the guidelines issued by IATA.

A special fee is paid for the animal which depends on the size of the cage. If an animal is sent as cargo it should arrive no later than one hour before departure.

Live animals are on the senders responsibility.

Rules regarding live animals

Live animals are not allowed inside the cabin of the aircraft unless its a service dog traveling with its owner. Service dogs travel for free when with its owner. The owner is responsible for any damage caused by the dog.

Importing live animals from Greenland is illegal. Keflavik is the only airport with a license to accept live animals.

Cages that are accepted:

Cages not accepted:

CHILDREN TRAVELING ALONE

Children under 5 years of age may not under any circumstances travel unsupervised.

Air Iceland has special regulations concerning children between the ages of 5-11 years old that are flying alone. At booking the booking for the child needs to be marked as an unaccompanied minor booking. It is important that the adult checking in the child arrive on time so as to ensure that the child is given a seat at the rear of the aircraft close to a cabin crew member. At check in the accompanying adult must fill out a form made available by our passenger service agents. These documents must hang from around the childs neck before, during and at arrival.

The form to fill out at the airport:

TRAVELING WITH INFANTS

BAGGAGE RULES

When travelling with an infant, you check-in a stroller and a car seat, up to 20 kg in total, without extra cost.

USE OF INFANT/CHILD CAR SEATS (CHILD RESTRAIN DEVICES CRDS)

Passengers traveling with infants are allowed to bring on board approved Infant/Child Car Seats (Child Restrain Devices CRDs), provided that there are free seats available on the flight in question. Passengers can reserve a seat for the CRD by purchasing an additional child fare, but booking of those seats is only possible by phone or at the passenger service counter at the relevant departure airport. Passengers traveling with CRDs are requested to allow ample time for check-in.

The use of infant/child car seats (Child Restrain Devices – CRD) is allowed during all phases of flight, including take-off and landing, provided the CRD is designed and approved in accordance with at least one of the following:

Approved for use in motor vehicles according to European Safety Standard ECE R44-03 or later series of amendments;

Approved for motor vehicles and aircraft according to USFMVSS No 213. US approved CRDs must bear the following labels in red lettering:

b. “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT.

Qualified for use in aircraft according to the German “Qualification Procedure for Child Restrain Systems for Use in Aircraft” (TÜV Doc.:/985-01/2001);

Approved for use in motor vehicles and aircraft according to Canadian CMVSS 213/213.1

The CRD must be designed to be attached to the airplane seat by a two point harness (normal aircraft lap belt) and must have a five point harness securing the groin, body and shoulders of the child. CRDs to be connected by three point harness only cannot be used. The CRD shall be installed in a window seat.

Air Iceland employees can prohibit the use of CRD during flight on account of flight safety reasons or if the CRD does not comply with requirements. In that case, the infant must sit on the guardian’s lap.

PREGNANT WOMEN

Expectant mothers in their last month of pregnancy, must have medical approval for travel issued within 72 hours prior to commencement of travel.

WHEELCHAIR SERVICE

This service is available to those that need assistance getting to and from the aircraft. Also to those in need of assistance getting into and out off the aircraft. You can add special assistance through our website both during the booking process or through the Manage booking part of our site. You can also contact us ahead of time by calling +354 570 3030.

We have available high quality wheelchairs on all of our destinations, designed for outdoor use and also high quality aisle chairs which are specially designed wheelchairs, used to carry people on board the aircraft and fit through the narrow aisles of the aircraft.

PORTABLE OXYGEN CONCENTRATOR

Portable Oxygen Concentrator

Passengers are allowed to bring a Portable Oxygen Concentrator (POC) with them on board. Following devices are allowed by Air Iceland:

The use of compressed oxygen is allowed during all phases of flight, provided that the equipment in use is placed under the seat like any other luggage during taxi, takeoff and landing.

Oxygen compressors do not affect the rules regarding number of hand baggage on board.

When booking a flight it must be stated that the passenger needs to use a POC on board.

The passenger must also present a signed physician note stating:

• The user of the device has the physical and mental ability to see, hear and understand the warning signs of a device and is able, without assistance, to take appropriate measures to respond to these warnings.

• Information about whether you need oxygen for all or part of the trip.

• Specifies the maximum oxygen flow rate corresponding to the pressure in the cabin of the aircraft under normal conditions.

The passenger must also have this physician note during the flight and present it to the crew if he is asked about it. You can obtain this form at the company’s website.

Passenger may only use creams and ointments that are approved and safe for use with oxygen. The passenger must have a sufficient amount of extra batteries for the flight and allow for unexpected delays. The passenger must make sure that the extra batteries stored in the luggage is packed in a way that there is no risk of short circuit.

The company can unfortunately not provide oxygen compressors or batteries for them.

ALLERGY POLICY

Air Iceland cannot guarantee an allergen free environment onboard our aircraft. Therefore we strongly encourage passengers with severe allergies that can result in anaphylaxis to bring an epinephrine auto-injector (EpiPen®) and any other medications they may need.

The meals offered on Air Iceland flights may contain nuts or peanut products, such as nut spread, almonds. Trace elements from peanuts may be found in other meals.

In addition, tree nuts (e.g., almonds) may be found in meals on board. Unfortunately it‘s not possible to remove tree nuts, fish, or shellfish from the cabin.

In the case of severe peanut allergy, our cabin crew can make an allergy announcement on board asking other passengers on the flight not to consume foods that contain peanuts. Please contact Air Iceland service desk at +354 570 3030 or +44
2078741025 and submit a doctor´s certificate at least 48hrs before departure to request an allergy announcement.

We do however wish to stress that Air Iceland can in no way restrict other passengers from bringing or consuming their own food, on the aircraft, that may contain peanuts or other allergens.

For that reason it’s possible to find traces of peanuts on seats cushions, arm rests, tray tables, or elsewhere in the cabin.

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