Technical Support

Techanical Support

EBIPAX Service & Support center offer customers and partners immediate, professional assistance with technical issues related to RTU, PLC, SCADA SW and radio products. These services also cover all post-sale technical aspects of products sold by us. Technical support can be obtained via the Help Desk for registered users at support@ebipax.com and Emergency Support Hotline.

Help Desk

EBIPAX Help Desk addresses technical questions regarding SCADA and ICS products and solutions. Customers may contact the Help Desk by email or phone, and are assisted by professional specialists who have a thorough understanding of SCADA and radio products and longtime experience in customer service. Help Desk service is available five days a week during standard business hours. Technical Support is available from 8 am to 5 pm U.S. central time, excluding weekends and U.S. holidays.

Emergency Support Hotline

Understanding SCADA or radio system availability requirements, EBIPAX provides immediate, around-the-clock support through its 24-hours-a-day, 365-days-a-year Emergency Support Center. Customers are assisted until problems are solved to their satisfaction through special service contract.

On-Site Technical Support

Most service requests to the Help Desk or Emergency Support Center are solved by remote assistance. For those issues that cannot be resolved remotely, on-site support, provided by certified and experienced technical support specialists, is available. In addition to technical support, EBIPAX offers on-site support for site surveys, site acceptance tests, RTU and radio installation and commissioning, radio network deployment supervision, integration tests and Network Management System (NMS) implementation.