Commonly Available Job Positions at Service Experts Heating & Air Conditioning in Memphis

Jobs at Service Experts Heating and Air Conditioning

General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, drives sales, and provides guidance to all staff and processes for the office.

Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to answer questions, resolve issues, and ensure complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager.

Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the position also conducts installation and service on indoor air quality equipment and accessories, as well, and has the expertise to understand controls and wiring plans and schematics.

Customer Service Specialist The Customer Service Specialist fields customer inquiries, complaints, and billing inquiries with the highest measure of respect and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day function of the Service Experts Heating and Air Conditioning service center.

Dispatcher The Dispatcher, abiding by company radio and pager procedures, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The person in the role also corresponds with the customer to verify the customer is aware of scheduled appointments, answer questions, and to help resolve problems. The Dispatcher effectively plans and routes the most suitable technicians following established company policies.

Service Experts Heating and Air Conditioning was founded
on the basis of delivering
customers with the most excellent heating and cooling
practices in the industry. Since its foundation,
Service Experts in Memphis has been dedicated to our area, offering
the top of the line HVAC (Heating, Ventilation, Air Conditioning) products and services in
the area. If you want more information
about your regional HVAC leaders, you
can reach us at 901-235-1196 or reserve
an appointment with us through our website.

*Not applicable to the Advantage Program. See your signed Advantage program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.