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I want to read Viewermax books on different devices. Is that possible?

All modern smartphones and desktop devices will allow you to read Viewermax books! Devices that should work perfectly with Viewermax include any Apple phone or tablet, modern Android device or desktop computer. Kindle readers with built in web browsers, and the majority of mobile reading devices will also work.

Are there multiple web browsers I can read with?

All major web browsers on all popular devices will work with Viewermax. Those modern versions of web browsers that we specially support include:

Google Chrome

Firefox

Safari

Opera

Internet Explorer (IE) 8 or greater

... supporting Operating Systems include:

Windows

Mac OS

iOS

Android

Windows Phone

Linux

What steps should I take to fix my book if it seems broken?

If your book seems broken, contact our support staff. Let us know which book you are not able to read and what device you are trying to read it on. Once we get this information, our technical staff will look in to the issue. You will then hear from a support representative within 24 hours.

I have other technical questions. Who should I contact?

For technical questions, please use our support contact. Complete the form letting us know what problems you are having. Our support staff will get back to you usually within 24 hours after receiving the form.

How can I access my book if it’s having issues opening?

To read books from our library, you’ll first need to download Adobe Digital Editions. You can download it here.

I want to use Viewermax on multiple devices. Which ones are compatible?

You can enjoy all our media on various devices. Since all our content is fully dynamic, you can play games, read books, or listen to music on any iOS device, Android device or desktop computer.

I’d like to confirm that my membership has been cancelled.

After cancelling your membership, you will receive a confirmation to the email that you used for the creation of your account. If you want to change the email that we have on file, contact a live representative. You can also update the email on file through our contact form. If you don’t receive a cancellation confirmation to your email, we ask that you contact a support representative for assistance. You may also want to check your spam/junk mail first.

I need to speak with someone. How do I get a hold of a live representative or email support staff?

What should I do if I’m still being charged even after my membership was cancelled?

Once you have successfully canceled your membership, you will receive a confirmation email. Then, there should not be any further charges made to your account. If charges have happened in error, please contact our live representatives immediately so they can take care of the problem.

What if I need to cancel my membership?

Your membership can be canceled at any time. After you have successfully cancelled your membership, you will not receive any additional billing. However, you will retain access to your account for the remainder of your term.

I would like a refund. How do I find out if I’m eligible?

If you experienced a technical problem, have been a subject of fraudulent activity, or if you were billed accidentally, you may be eligible for a refund.

You may be eligible for a refund if the website does not deliver the experience you expected.

If you need further assistance, call 1-888-223-1837 toll-free to talk with a live representative. *A more detailed description of our Refund Policy can be found in our Terms of Service.

Refund status:Please allow 24 hours for your refund to be processed. You’ll receive a correspondence via email with a confirmation. Kindly allow 3 to 7 business days for a refund or for the credit to show up in your account. If you would like more information on our refund policy, please call 1-888-223-1837 toll-free, to speak with our live representatives.

How can I find charges from Viewermax on my statement?

Looking at your statement, you should see “viewermax.com 8882231837” This is your charge from Viewermax. Please contact a support representative, should you have any billing inquires.