Leads efforts to review, create, improve, and document system processes and procedures which may include integration with multiple disciplines or organizations. Initiates and leads regional or site cross-functional teams to create and validate processes.

Uses project management tools and industry-recognized concepts to develop scope of work, budget, and schedules to achieve desired outcomes on time and within budget.

Defines, designs, and plans the project. May lead and coordinate regional or site cross-functional teams to complete projects.

Defines methodology for data collection from various systems to perform analysis.

Analyzes trend data to identify opportunities for improvement. Using ingenuity and innovation, identifies and creates solutions to complex problems.

Analysis may result in the development of regional resolution plans for buildings, equipment, systems, processes, and procedures. Leads studies and research efforts using varied media (such as financial data, internet, reports, benchmarking studies, new technology, etc.) for determining feasibility, viability, or capability in support of a program, project or customer request. Prepares and presents reports with options and recommendations that may have regional impact.

Proactively conducts studies and research within specific area of expertise or pertaining to a broad area of experience and knowledge.

Exercises considerable latitude when processing complex or unique customer requests in a specific area of expertise. Provides expert technical support and troubleshooting assistance for various facilities hardware, software, systems, or processes.

Develops innovative solutions based on experience and technical ability.

Ensures that configuration control is maintained for data, processes, equipment, and documents.

Coordinates with internal training organizations and outside vendors as applicable.

Performs problem resolution in support of business operations by investigating, developing and preparing alternatives, impact statements, and recommendations. Takes into consideration objectives and strategies that meet business and infrastructure requirements.

Conducts studies and makes recommendations for long-range plans and for current operations to support all levels of management. Supports development of budget and long-range business plans.

Typically 15 or more years' related work experience, Bachelor's degree and typically 10 or more years’ related work experience, a Master’s degree and typically 8 or more years’ related work experience or an equivalent combination of education and experience.