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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (15)

53%
would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

k whiting

September 2016

Poor standard of room

We were aware when booking the room it was a small room with restriction of the bed being next to the wall.

However we were not made aware that the bed would not even be a full size double bed, That the bathroom door wouldn't close shut, or the outside window and that we were above a very busy street where because we couldn't shut our window we had a lot of noise until early hour of the morning. I am 8 and half months pregnant and I have a basic double at home and this bed was not a double and not enough room for us. We were also put on the 5th (top) floor which was fine as we could use the lift, however this wasn't suitable when the fire alarm woke us up at 6AM sunday morning and the lifts were out of action. I also have pelvic girdle pain which is a symptom related to pregnancy and was in a lot of pain after getting down 5 floors of stairs. The organisation of the fire alarm was very poor, non of the staff knew what they were doing. They didn't even know where the assembly point was so everyone was gathering outside the main entrance in the rain, not being dressed appropriately for this etc. The chef was given the task of trying to find out which rooms had vacated but didnt get round everyone and also seemed very nervous as he said he had never done this before so had no idea what to do. Overal what should have been a special occasion was spoiled by our experience of this hotel.

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Gerry F

September 2016

Bad choice

The hotel is handily situated across from the station.

The receptionist was helpful enough but didn't mention breakfast times, which i do find helpful. But the room was very small. It was a late booking. I needed to get out to a function very quickly so went to grab a shower but it was broken and had to run a bath. This made me late. Also the sink overflow leaked all over the bathroom floor.

On pointing this out to the manager on duty the response was there are no maintenance staff at weekends. A gesture would have been appreciated.

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Audrey C

August 2016

Perfection

Hotel was right opposite the railway station which was perfect for anyone travelling by train and only a ten minute walk to the city centre, would certainly use again.

K Robson

August 2016

Avoid dated hotel

Hotel room was dirty, was very small room and very dated decor

G O'Neill

August 2016

Booked superior room for our stay, feel a little let down for the money. Premier inn is miles ahead!

£141 for a superior room that is far from that, lovely staff and great food service just not worth the money for the room that is no different to what you'd expect in a 2 star.

Sorry!

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M Allport

July 2016

Tiny room, tiny bed

Hotel was fine, and in a great location.

Car park was easy to miss resulting in having to drive through a bus lane to do a return lap.

The room was extremely small, (room 432) and the so called double bed was not much bigger than a single, resulting in a very poor nights sleep. Cheap enough but wouldn't use again.

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P Thorpe

May 2016

Magic Weekend

We came to attend the Rugby League Dacia Magic Weekend and the hotel was an excellent locationfor our visit .

Lynda P

April 2016

Mercure Newcastle County Hotel

Great Hotel.

Loved the location opposite the railway station. The staff were very friendly and helpful breakfast very good something for everyone. Room was spotless. The only minor problem was very squeaky floorboards otherwise brilliant hotel and will stay again.

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Peter L

April 2016

Comfortable stay

Clean, good quality surface.

No frills.

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Carol P

January 2016

Overnight stay

We stayed at Mercure overnight whilst out in town.

They were helpful by getting us a taxi and generally making us feel welcome. Room was compact clean and warm.