LuLaRoe Noir Collection: What My Customers Should Know

I was excited about the LuLaRoe Noir Collection.

I took pre-order requests. My spreadsheet was thoughtfully put together with care. It wasn’t a lot, but it was a big deal to my customers, and when they win, I win. Like the majority of LuLaRoe retailers, I did not get any pieces of the Noir collection when it was released, but when the LuLaRoe Noir Collection pieces just showed up as available on Wednesday night, I was able to snag a good amount. Unfortunately, we later learned that the last-minute availability was in fact a computer glitch, and those orders were cancelled.

There were a lot of inner-company events that took place in that amount of time, and many things were not handled well. Surely, there is a lot of chatter among retailers and a lot of feelings. I validate those feelings. I’ve definitely had some of my own.

In my previous blogs posts, I make no bones about my love for the clothes. I love the way they fit, I love the way they feel, I love the way they are made with real women in mind and I am blown away every time I see a woman try on a piece of LuLaRoe for the very first time and know she looks beautiful. At the same time, my business has never been about Mark and DeAnne Stidham or any of the mentors or big sellers or the pep rallies or whatever it is people get into this business for.

My business has always been, and always will be, about you.

This business is a relationship between you and me, shop patron and shop owner. As such, these are my commitments to my customers:

I am deeply passionate about helping women reclaim their beauty. I want you to love every single piece you purchase from me.

While I may reward large orders with special promotions, I will never make you buy an item you don’t want in order to buy an item you do want.

I will do my very best to respond to every question as soon as I am able.

I will honor my LuLaRoe Noir Collection pre-order list in the order the requests were made. As black items come in, I will privately message those next in line on the list.

You will never be “just a number” to me. I make every effort to get to know you, your preferences, and treat you like an actual VIP.

Let me make this crystal clear.

As a customer, you should never feel like “just a number” to a LuLaRoe retailer. No matter how large someone’s VIP group is, you should always be treated with the utmost respect and the highest level of customer service. No one should hold your desired items hostage because you aren’t willing to shell out hundreds of dollars for other items you don’t need or want.

I am here, and I am in business because of you. I am a small retailer, and I work tirelessly for your loyalty. If you would like to join my LuLaRoe VIP group, it would be my honor to serve you. You can do so by clicking here: lulamiri.com.

Girl I need to share you on our page !! It blows my mind when I see a BIG ROLLER consultant making people pay for 3 Sarah’s if she wants just a black one !!! Or requiring customers to purchase two pairs of leggings just to get one pair of Black and another mystery pair!

As a customer I understand your point and at the same time Consultants who require you to to purchase additional items is about making money at the end of the day they have to live and have bills so I have mixed emotions about it..

That was very well written and I echo your sentiments. I was a LLR retailer for a year and a half myself and I endured many stressful and downright disastrous capsule launches but this one took the cake. It’s a shame that the huge sellers received the lion’s share of the orders while ladies like you with great attitudes and a genuine love for their customers were completely shut out. It’s a shame how LLR treats their consultants and it’s beyond poorly ran and I wonder if they will even be around much longer. I hope they finally bring in some people who know how to run a business and hopefully the current leadership will step aside before there is nothing left to save. It’s really sad because they have such amazing clothes and so many women feel beautiful wearing them. I hope you get your Noir collection items soon! I’ll definitely look for your group as well. 🙂

Such bad business practice. I as a customer is let down and very sad for the small Lula businesses that promoted the Noir collection (which helps Lularoe) but these retailers got screwed. They took preorder from customers then had to come back to let their loyal customers down. It was quite sad. Then to find out (hearsay) that the bigger retailers able to spend (on credit) 15,000 and above got first dibs and greadly gobbled up most of the inventory to now sell as outfits I’ve seen some making you buy multiple pieces to get anything black. So MY choice to to not purchase from retailers like that. I’ll got to Walmart for my black leggings. Shame on you Lularoe SHAME ON YOU.