Due to these extraordinary circumstances, and to make sure we can continue to service all customers, Lhasa OMS will be instituting the following policy changes:

Our “same day shipping” program will be suspended starting immediately. This will give our team time to ensure orders are shipped correctly and stock is replenished in a timely manner. We will make every effort to ship the same day, but this may delay your order shipping by one or two days. We will provide further communication when we are able to reinstate this program.

For certain products in high demand, we will enforce a quantity limit and one order per day limit to ensure there are enough products for all.

We will be suspending all orders purchased on credit terms until further notice. All orders must now be placed with a valid form of payment (credit card or Paypal). Paypal payment can only be used for online orders. We apologize for any inconvenience, but we are planning for fewer customer care representatives and this is a necessary step.

Our highest priority is to maintain an on-going supply of inventory for our practitioners. To achieve that goal and minimize panic buying or intentional over buying, we are temporarily suspending our current returns policy of unlimited returns within 30 days.

Effective immediately, all returns require prior authorization through customer service, will be subject to a restocking fee, will be shipped at the buyer’s expense and upon receipt of an authorized return, a store credit will be issued.

It is our goal and intent to return to our normal shipping & returns policies as soon as possible.