My PSE 10 program won't show me text samples when I hit the scroll bar. Also when I hit the arrow to scroll the program jumps and says program is not responding. I've tried exiting program, shutting down my computer, resetting tools, resetting preferences, and nothing is working.

When you first select the Type tool(s), PSE has to query the system for a list of all installed fonts and then enumerate them. This can take a while, so be patient. You can improve performance by uninstalling any fonts you don't need.

I have left it up for several minutes and it still does not work. I have not purchased any fonts or downloaded any special fonts, it just started doing this all of a sudden. I have a PC with microsoft.

My problem is you can't see what the text looks like it just lists the name. It will let me use the arrow keys but only gives me the names not the sample list like it used to .

Do you see anything like this (click on the image to get magnification):

If not then your PSE is broken and so it will need to be repaired. Can you post a picture of what exactly do you see on the screen and a brief instructions as to how you are getting it or what exactly are you trying to do.

Ok I tried that. I can at least see what the text looks but there is definetly more wrong that needs to be fixed. It had a moment where it started working and I thought it fixed itself, then immediately went back to acting up again. Thanks for the suggestions!

Did a virus scan last night. Did a system restore this morning. Finally just uninstalled the program and reinstalled it and it is STILL doing this! I'm guessing it is something with my computer? I got into WORD and it me see the fonts fine. What else can I do?

Did a virus scan last night. Did a system restore this morning. Finally just uninstalled the program and reinstalled it and it is STILL doing this! I'm guessing it is something with my computer? I got into WORD and it me see the fonts fine. What else can I do?

Reinstalling an Adobe Application does not solve any problems unless, of course, some files have deleted. In your case, the problem seems to be the preferences and the only way I can think this "could be solved" is by resetting the preferences to defaults. The best way to do is this:

I am starting to get discouraged! Resetting the preferences did not help. The jumping and the message at the top that photoshop is not responding, it almost seems like it tries to fix itself but can't. Is is possible it can just fix itself because I am running out of patience!

I am starting to get discouraged! Resetting the preferences did not help. The jumping and the message at the top that photoshop is not responding, it almost seems like it tries to fix itself but can't. Is is possible it can just fix itself because I am running out of patience!

To reset did take some time on my machine (about 3 minutes) so this time may be normal. However, if you want to take a risk then your best option is to uninstall PSE using CCleaner and to clean the Registry entries where all the preferences are stored. However, I don't normally recommend this method because if a wrong Registry Entry is deleted, then the entire system might be rendered useless.

Also, before using this method, you will need to DE-ACTIVATE your product online so that you can activate again without being called a thief by Adobe. Adobe don't like people using one copy for 10 different machines to run a tutorial class.

If so, that would seem to be the root of the problem. Although Win7 does an excellent job of managing memory, 2Gb these days is less than optimal.

I understand that PSE used to display the text samples, so the question becomes "What's changed since the last time it worked?" Have you installed other programs that might have automatically installed fonts? Have you made any other changes to your system, such as installing or upgrading hardware or drivers?

Since you've already tried resetting the text tool and resetting the PSE Preferences, about all I can suggest is to run a full system scan with a good anti-virus program, and making sure that you're not running any other applications in the background when you use PSE.

It's all well and good that you want to be helpful, but first learn how things really work before posting suggestions.

I have tried to uninstall the PSE before I posted my reply and guess what? The preferences were not cleared. Using Ccleaner cleared everything and reinstalled PSE again. However, Activation became a problem because Adobe servers thought this was a 3rd installation. I had to phone them to tell them that I was simply testing something before posting on Adobe Forums. They activated it for me straight away and told me to de-activate before uninstalling the product. For failed systems, de-activation may not be an issue but you still need to phone them. You don't want to get into the phone method unless you are pretty good at listening and typing at the same time. It is a nightmare.

Have you tried uninstalling and reinstalling when you posted a reply to my message. If not then you will should and you could learn something new.

If so, that would seem to be the root of the problem. Although Win7 does an excellent job of managing memory, 2Gb these days is less than optimal.

Again complete and utter rubbish. I am running Windows 7 Professional with 2GB of RAM and I don't have any problems what-so-ever. You haven't run a system that has been upgraded from Windows XP right? Windows XP was fine on 2GB RAM and some of us have upgraded to Windows 7. Our systems can't be upgraded any more because they are very old and reached the RAM capacity.

I have tried to uninstall the PSE before I posted my reply and guess what? The preferences were not cleared.

Of course they weren't. By definition, user-created preferences are never obliterated by a program's uninstaller because they are created by the user and not by the installation program. The PSE Preferences are reset by using the Ctrl+Alt+Shift method when launching the Editor. They are not stored in the registry. Learn how things work!

Of course they weren't. By definition, user-created preferences are never obliterated by a program's uninstaller because they are created by the user and not by the installation program. The PSE Preferences are reset by using the Ctrl+Alt+Shift method when launching the Editor. They are not stored in the registry. Learn how things work!

You seem to know a lot of crap. This being the case, why don't you tell us all where exactly are these preferences stored on the hard disk which can be simply obliterated with windows explorer. Please teach us all with your wisdom. You have clkaerly grown with PSE since version 1 while some of us have just started using them.

CTRL+ALt+Shift hasn't worked for him so you are wrong here again. See my message 13 above and it didn't work.

I am running Windows 7 Professional with 2GB of RAM and I don't have any problems what-so-ever.

Nice job of responding to a statement that was never made. Read what I wrote and use a dictionary to gain an understanding of what the phrase "less than optimal" means....

If something is less than optimal than how come I don't have the trouble like Marcon2012 has? His installation has been crippled completely because he doesn't see exactly what I am seeing in PSE10 using almost the same OS and setup. He has also uninstalled and reinstalled and still the problem is still there. Why don't you just tell him which file he could delete so that re-installation can solve his problem. You are not helpful here are you? you are just attacking people who are trying to help others.

Sorry to create such a stir. I do only have 2GB RAM, it's a labtop that is a few years old. I installed PSE 10 in Feb and it was workling great until now. I am taking a digital scrapbooking class on using the organizer and the only thing I added was a set of tags. Thinking back though my husband added a program called Fix Cleaner to the computer in the beginning of July. Do you think that caused the problem? I'm not sure when this happened in the editor because I was working in the organizer. I will try doing a restore from an earlier point and if that doesn't work I will run a different virus scan.

There is always the possibility that FixCleaner might have caused a problem with the fonts. I don't know that product, so I can't comment on it, but if PSE once worked OK and now doesn't, you have to consider that changes to your system are at fault.

I think you're right about doing a system restore and then a virus scan. Hopefully that will get you back to normal.

Since when are installed programs a hindrance to a proper functioning of a computer? One can install almost any programs they want provided they don't try to run them on a system that has not met the minimum requirements. Installed programs are dead as a duck if not launched to use them. You can use a system as a storage but they don't affect anything.

because there's no "one file" to delete and because re-installing won't solve the problem?

Well in that case mention all the files to fix this once and for all. I have done clean installs of Adobe Programs umpteen times and have always experienced massive improvements. so you are just spouting something you know absolutely nothing about.

Read my last message on this topic which tries to solve this. If that doesn't wort#rk then clearly Marcon2012 will have to do a clean install of the operating system and all the programs he is using. At least he has to avoid nutters like you around here.

It looks like the problem is beyond repair using normal techniques. The only way out is to do a clean install of the operating system and start all over again. However, this may be very daunting for you if you haven't done it before. Perhaps your OEM guy can send you the instructions how to reset the system to factory settings to get you going. Most systems in Windows 7 come with a hidden folder in which factory level OS image file is saved.

You could try one more option to see if it works.

Launch your Windows Explorer and go to:

<C:\Users\USERNAME\AppData\Roaming\Adobe\Photoshop Elements>

You will see a folder called 10.0. I suggest rename it to "10.0(old)" and then log-off from the system and then restart the system for changes to take effect. Launch your PSE10 and see if it creates all the folders again. If they don't, you can rename that folder back to what it was i.e. delete (old) and you are in the same position as before.

As I said, I haven't tried this and I can't try it because I have al;ready phoned the Adobe yesterday and I don't thing they will be happy if I have to phone them again to get my PSE back again. Your case is different because you are going to do a clean install anyway so you have nothing to lose as far as I can see.

Good luck and hope this is resolved soon. I don't have any other ideas on this.