Partners and Network

Encoded’s software is developed in the UK by highly experienced software engineers in our head office in Crawley, West Sussex, and is written in a modular way designed to be easy to maintain and making it easy to add new functionality at any time in the future.

Transaction Network Services

Transaction Network Services (TNS) are Encoded’s payment gateway partners. TN is the global leader of payment aggregation and is PCI DSS accredited in the UK, US, Australia and Canada.

Blackfoot

Encoded’s three UK based data centres are connected via dedicated 100mb leased lines to form a reliable VoIP cloud with no single point of failure. Built on industry leading IBM infrastructure, Encoded boasts a total network uptime of 99.99978% over the last 10 years of service.

Encoded’s IVR infrastructure has been designed and built in-house and is truly unique in terms of functionality and reliability. Encoded manufactures both the hardware and software, making us the perfect partner for scalability offering both hosted and on-site (CPE) deployments of Encoded’s solutions.

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new partnership with Cambridge-based Omni-Channel Payments Provider, Cashflows. The partnership will leverage the knowledge and...

As news develops on the spread of COVID-19 (Coronavirus) and its potential impacts, Encoded is carefully monitoring the situation and amending its ‘business continuity plan’ to accommodate for and anticipate the spread of the virus.

“Encoded is a dream to work with. They are efficient, reliable and totally professional with highly flexible technology to match. Always open to new ideas, they truly listen to what we want and go the extra mile to achieve it. That’s what makes them different and sets them apart from the competition.”

- Head of Customer Contact, Park Group.

“The people at Encoded blended well with our own team and understood our culture perfectly. They appreciated our requirement for a user-friendly solution that reflected Virgin’s own unique sense of style.”

- Operations Analyst, Virgin Holidays.

“Encoded has enabled us to build a truly round-the-clock operation without the need to increase our customer service headcount. To deal with the calls currently handled by IVR we estimate we would need to increase the existing number of agents by around 20%.”

- Managing Director, Green Star Energy.

About Encoded

Encoded is a leading PCI DSS compliant provider of secure interactive voice response payment solutions. Encoded’s products are designed to fulfil three key objectives; Reduce costs by automated business processes, Increase sales by offering new fulfilment channels, Improve customer service by maximising resource efficiency.

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