If you only have space to grow one fruit tree, grow this one! 'Stella' Cherry is 'Self-Fertile' (which means it does not need a second variety of cherry tree to pollinate it) and is a really heavy, reliable cropper because it has good resistance to late frosts.

Unlike most other sweet cherry varieties, it will thrive in slightly exposed locations but can also be grown in a pot on your patio. The sweetly flavoured dark-skinned, plump and juicy, aromatic fruits will be ready to pick from mid late July each year and from the third growing season onwards you can expect upwards of 5kg (11lbs) of sweet fruits per tree, which will save a small fortune compared to paying supermarket prices! Additionally, the beautiful Cherry Blossom which appears from early March, will brighten your garden and mark the beginning of spring.

Our grower quality multi-branched bare-root trees have been grafted on to 'Colt' rootstock to provide a compact and manageable habit which in this case will reach approx. 2m (6-7 ft) tall.

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Customer Comments

Service rating : It took longer to come than what was saidProduct : Very pleased with the cherry trees . They look strong and sturdy. Time will tell

Service rating : Very impressedProduct : Great root system

Service rating : very goodProduct : its a good size

Service rating : Trees arrived as stated well packedProduct : Very suprised at the excellent condition of the plants. Very good value for the price. Through my experience this service could be recommended for all plants

Service rating : Fantastic service had a slight problem, contacted them and it was sorted straight away, wish all companies were this good.Product : Great looking trees well worth the money

Service rating : The process was confusing. The order, the delivery note and the eventual charge were all different. Delivery was charged at £2 more than the order stated. Not sure if Paypal or yougarden were responsible. There was nothing on the Paypal feedback page to get information from Paypal - my only option was to complain about the yougarden transaction. Yougarden were responsive to emails but said they couldn't understand it either. My life is too complicated at present to take it further so I must take some of the blame for not sticking with it to the end.
The product is a good size and looks promising. I am hoping for a more fruitful outcome in the spring!Product : We'll see in the spring. There are buds!

YouGarden Comments

Good Morning,

I am sorry to hear that you had some trouble placing your order with us. We are always on hand to offer any help or advice regarding our products or website.

From looking at your account I can see that we have been in contact with you and matters have been resolved. We hope that you enjoy your cherry tree.

Kind Regards

Katy Rogers
Customer Service Assistant

Service rating : Amazingly speedy delivery and very well packed plantsProduct : One root system was noticeably smaller than the other, and if this tree doesn't flourish like the larger-rooted one I shall be in touch with You Garden next year

NA

Service rating : Arrived on timeProduct : Planted according to instruction. Lets see what happens next year

Service rating : I have no complaintsProduct : This was a gift and I was told my friend was pleased with the tree and was following the explicit instructions on how to prepare and care for it. Thank you

Great looking healthy tree, looking forward to tasting the cherries

Always great quality and value

Service rating : goodProduct : true to there word about replacement non growing plants-made the free had to pay exchange

Service rating : Misleading advert. Called to get this rectified but got no help.............Product : Pleased with the tree and came well packed

YouGarden Comments

Good Afternoon,

I am sorry that you believe the ad is misleading. We do not feel that this is true. Please e-mail us directly and we will be more than happy to discuss this with you.

We are happy to hear that you are pleased with your cherry tree.

Kind Regards

Katy Rogers
Customer Service Assistant

Service rating : very goodProduct : very good

Service rating : Fast efficient delivery. Arrived well packaged with full instructions.Product : Trees looked healthy and still with plenty of moisture around roots. I'll know more next summer when it flowers!

Service rating : Very fast delivery in well packaged parcelProduct : Good price and trees look very healthy

NA

Service rating : GoodProduct : Don't know yet

Service rating : Excellent service, quick and efficient. Trees were well packages with good, clear, easy to follow instructions.Product : These bare root tree's arrived in good condition, they were left in water for a week before being planted out in containers on the patio. It being winter time there is not much activity, but there are small buds on the branches that I hope will burst into life in the spring - all looks good so far.

NA

Service rating : Would have been nice to have been expecting the delivery rather than just finding two bare root trees in bags propped up by the doorProduct : Can tell you after it has sprouted leaves in the spring

Service rating : Great fast service, thank you.Product : Both trees look good, we'll have to wait until next spring to see if they ok.

Service rating : Great service, It was actually the second time I used the company, having purchased a Prunus Incisa from the company. I was kept informed of delivery. Packaging was excellent. Well doneProduct : Nice small trees, well shaped
Easily planted.

Great service, very happy with the three fruit trees.
Quick delivery.

Service rating : Plants look good and arrive when describedProduct : Looks healthy. Hope it grows.

Service rating : packaging was first class & delivery was very prompt .Product : Trees arrived in very good condition & were very sturdy .Should do well .

Service rating : NO PROBLEMS VERY QUICK DELIVERYProduct : ARRIVED VERY QUICKLY IN GOOD CONDITION GOOD SHAPE. ALL POTTED UP AND AS FAR AS I CAN TELL (BARE ROOT SO NOT A LOT GOING ON) ALL'S OK.. TIME WILL TELL

Service rating : Well packed order received in double quick time.Product : Two very well grown trees nice and straight with a good root system.

Service rating : Very goodProduct : Excellent

Will return again

Service rating : Prompt and efficientProduct : Good condition

Service rating : Great internet sellers. First class communication and very fast and caring
deliveryProduct : I am very pleased with my bare root trees they arrived in super condition

Really helpful response to my questions over the phone and good delivery arrangements to the north of Scotland. Thank you for the excellent service

Service rating : Very promptProduct : Two good plants

Service rating : Very prompt service excellentProduct : Very good healthy looking trees

Service rating : Excellent service,items well packed and in perfect conditionProduct : excellent from looks only, to early to know what they will turn out like when grown

Service rating : Excellent service with good offers.Product : Great quality healthy trees. 10/10

Service rating : Very COURTEOUS STAFF
DEALT WITH MY PROBLEMS
Supplied replacement trees no problem
Trees now in the ground hope for success next year.Product : Good shape,big root mass, sensible size

Service rating : Evrything was done exactly as they had promised. Trees arrived on the date given, well wrapped, and in good condition.Product : As far as I know. No growth as yet.

Service rating : The trees arrived in good order and so far so good. They have been planted but obviously won't be able to give them a superb rating till next Spring.Product : Again trees arrived in good order and so far so good. Will know in the Spring whether or not they are good trees.

Service rating : Delivery exerlentProduct : Both very good roots.

Service rating : Service was speedy & preciseProduct : One better rooted than the other. Planted as above.

Service rating : Quick delivery.Product : Good little trees.

Service rating : An easy service to approach and a hassle-free ordering process.Product : On arrival they appear to be very healthy. The proof will come in the eating - literally!

Fantasic company. Terrific service and excellent products. I moved into my house in January this year and had a bare garden, and thanks to You Garden it now looks absolutely fabulous and I still haven't finished. Thank you.

YouGarden Comments

Good Afternoon,

Thank you for the great feedback - it's always lovely to hear such positive reviews.

We would love to see some images of your garden. If it is possible could you please send some over to us? cs@yougarden.com

Kind Regards

Katy Rogers
Customer Service Assistant

Service rating : very well packed and good qualityProduct : very good size

Excellent service.

Service rating : trees arrived without labels or any growing or planting instructions. Rang and was told they would be sent to me still not received.Product : packed well but no labels

Service rating : Trees arrived when you said they would.Product : Trees look very good, looking forward to the cherries.

Service rating : good coms. product came well wrapped.Product : came well wrapped and in excellent condition.

Service rating : Speedy replacement of faulty tree.Product : Need to see how this replacement fares.

Service rating : A replacement for trees that died last season. I am an experienced gardener so I know I looked after them. It has put me off ordering anything else from you.Product : A replacement for trees that died. I am an experienced gardener so I know I looked after them. I haven't ordered anything else since.

YouGarden Comments

Good Afternoon,

Again, we are sorry that your original tree did not thirve. This tree is the replacment that we sent out to you free of charge.

Service rating : easy to order over the phone and offering great value. Delivered in good condition with super instructions and in time advised; would use this company again if my trees meet expectations.Product : i hope - will know next spring when the trees produce some fine blossoms!

Service rating : Excellent service from ordering to receiving trees.Product : Trees appear in good order and we await our fruit next season

Service rating : Saw an advert for the cherry trees in a national paper offering buy one get one free. I ordered and paid for 2 expecting to receive 4. After a few days I received only 2 trees. I rang up to find out where my other 2 trees were to be told that because I has entered a promotion code that had popped up on their web site to say that as I was a new customer I was entitled to 20% off my first order. After 2 phone calls the company decided to send me the other 2 trees but it would cost me another £6.99 for P&P. In total the 4 trees cost me £40 where if I had not put in the code given to me by the company it would have been £33.

This trick has caught a lot of people out. They even said I should have read the T&C and it would have said about entering 2 codes, you loose the 1st offer.....well as it happened I didn't. I entered 1 code that was given on your website.
I am pleased with the plants but not pleased about having to pay over the odds.
I would not recommend this company or if you do maybe triple check before you pay them.Product : Its winter so they are dormant.

YouGarden Comments

We are sorry that you are unhappy, however we can only allow one code to be used per order.

You elected to enter a different offer code than the one advertised in the paper - and did not notice that the free tree was removed from your order., despite it being shown on-screen and confirmed by email twice before you received the order.

Whilst we can appreciate your frustration having missed out on the deal, this was due to an error on your part and regrettably, on this occasion the tight margins on this offer prevent us from sending the free tree to you at our own cost.

Will
Head of Customer Service

Service rating : Polite and quick phone service. 2 trees ordered this year arrived very promptly and are of good quality.Product : 4 fruit trees originally ordered last year & a cherry tree unfortunately died. However following a phone call a replacement tree was sent to us free of charge for the following season.

Service rating : BrilliantProduct : Brilliant

Service rating : Had an issue as only 1 tree was delivered but I sent them an email and the second tree was swiftly despatched.Product : Trees look fine. Difficult to tell how they will be as it will take some time to get established.

Service rating : Never have problems with orders from hereProduct : In ground waiting for spring

Service rating : Plants came well packed and with clear instructionsProduct : I am not sure yet - will know in two or three years' time when they have (hopefully) grown!

Service rating : Email query answered quickly. Service of high standard. Will recommend to fellow gardenersProduct : Well packaged and delivered as stated on original order. Appear to be in very good condition.

Service rating : Everything went smoothly - order delivered on timeProduct : Looks in good condition - let's see if it fruits

Service rating : Responded well when I sent an email requesting date of delivery.Product : Product well packed and in good condition

Service rating : I have used you garden before and always had good service and I will continue to use them in the future.Product : Plant arrived well packaged and in good condition.

Service rating : Plants arrived in excellent condition in good packaging as promisedProduct : plants were healthy and strong and were planted as instructions

Service rating : Easy website to use and trees delivered at the end of October as stated when I orderedProduct : Good quality bare root trees, now planted in my front garden

Service rating : Good experience with this orderProduct : Came as expected in good condition.

Service rating : VERY PLEASED WITH THE SERVICEProduct : LOOK VERY GOOD TREES

Service rating : Delivered on time well packed and in good conditionProduct : I have planted them out and they appear fine

Service rating : Placing the order was simple clear details for delivery and when this would be.Product : Absolutely delighted with the condition, clear instructions for planting, thankyou

Service rating : Everything happened as predicted/planned Plants LOOK to be in v good condition - we shall see later!!Product : As above

Service rating : Delivered when promised excellent packaging would recommendProduct : Trees planted in pots waiting for the cherries !!

Service rating : Delivered exactly when statedProduct : Both have been planted, they look excellent

NA

Instrction could e more produt/seaso spf.

Service rating : Parcel arrived when expected and contents were well packaged, with detailed planting instructions enclosed.Product : Trees in good condition and good shape.

Service rating : Service/delivery was goodProduct : I purchased 2 trees. One was perfect but the other was completely bare of branches and has one broken branch. I had considered sending the damaged one back but as I live in the country without easy access to a post office decided it was really not worth the effort involved

YouGarden Comments

Good Morning,
I am sorry to hear that one of your branches has broken - are you able to send some images over to us please? We will then be able to action the necessary for you. Please contact us cs@yougarden.com

Kind Regards

Katy Rogers
Customer Service Assistant

Arrived very quickly

Very speedy delivery and trees and packaged extremely well.

Service rating : Great serviceProduct : Great service

Service rating : good service will use againProduct : look good but time will tell

NA

Product was delivered promptly and in good condition

Service rating : Came on timeProduct : Perfect condition

Service rating : Very good serviceProduct : Very pleased with the tree and hopefully it will bear many cherries

Service rating : very goodProduct : They arrived in a box 2 trees with branches spaced nicely in good condition i hade two large garden pot ready to go into. 5*****

Service rating : Delivered when promised. My only concern was I didn't get an email in advance and may have been away. Not sure what would have happened to the trees then.Product : Good size health trees

NA

Service rating : well packed and quick delivery.Product : Looks healthy but will know better next spring

Service rating : Easy to use websiteProduct : Box an delivery excellent

Ordering from website a nightmare for my age group

YouGarden Comments

Sorry to hear that you found it difficult to order online. We'd welcome any further feedback as we're always looking to improve the site.

Will
Head of Customer Service

Service rating : Guick delivery.Product : Plants arrived well packed in excellent condition with clear instructions on how to treat them.

Service rating : excellent arrived earlier than exspected and in good condition well packagedProduct : all looks well planted 24 hours after delivery leaving in pail of water over night.....it will be next year before i can tell how well it has rooted and grown

NA

Service rating : I was very pleased that my order arrived quickly and the trees looked in very good conditionProduct : Won't know how good the cherry trees are for a year or two, but they looked in very good condition when received

Service rating : Arrived promptly.Product : Seems fine - have planted the tree but until next spring cannot comment on the quality - bare root does not give any information!

NA

Great fast service

Service rating : Very efficient. I was kept informed as to what was happening. Delivery was as expected . The delivery man was polite and cheerful.Product : Having spent my working life involved with woodland management & arranged for hundreds of thousands of trees to be planted I was impressed with the quality of the cherry supplied.

YouGarden Comments

Thank you again for your order and for the great review!

Will
Head of Customer Service

Service rating : Very good service and delivery, although the packaging was damaged and two or three branches were snapped.Product : Both trees are doing well despite loosing a couple of branches.

YouGarden Comments

Sorry to hear that your plum tree isn't thriving. We'd be happy to replace it in autumn from our fresh bare-root stock.

Will
Head of Customer Service

Service rating : Came on time and delivery was very good on all my item.Product : Stella Cherries tree,we had ordered 8 as a group in separate orders. One already starting to have cherries and other don't have anything. Hit and miss but fingers cross we are positive that they will all come!

Service rating : Fortunately I was at home to receive and although whoever delivered did not use doorbell I anticipated delivery and was able to put trees in water within 15 minutes. Delivery was at or about 17.00 - perhaps a little late !!!Product : All appears to be going well so far -watering regularly Thank you!!!!

Service rating : Wonderful service and easy to communicate with customer servicesProduct : This cherry tree has blooms and I hope it will bear fruit in a few years.

Service rating : Excellent company product delivered well within the time stated .Product : Sweet Stella Cherry trees were in fantastic condition when they arrived , they are now very happy and showing lots of blossom .

Service rating : The order web site was totally misleading, I only received 1 tree, not 2 as stated in the newspaper, and the service when phoning was rude and unhelpful. the service at customer Service was not much better. I still ende3d up paying Post and Package twice, consequently paying £28.97 for an order that should have been £21`.98. feel the wording in the newspaper ad was a con and I will not recommend dealing with this firm to anyone or be using it again.Product : One was great, the second was poor and not a grafted bush but a much bigger and taller tree

YouGarden Comments

I am very sorry that you feel that way, however all of our adverts and the 'basket' page on our website prompt customers several times to make sure that they are using the correct offer code in order to take advantage of the offer or discount we are offering.

You did not use the offer code, so the 'free' tree was not added to your order - which you didn't notice until your order was delivered, despite the order being confirmed both online and by email.

Whilst we can sometimes retrospectively add discounts at no extra cost, regrettably on this occasion we were not able to go to the expense of sending a free tree to you as the cost would have been prohibitive. Thus we offered to add one to your next order, or send one immediately should you agree to pay just the P&P.

Please make sure that you check your order and include any relevant offer codes prior to checking out.

Will
Head of Customer Service

Service rating : arrived quickly in good conditionProduct : seems good

Service rating : Packaging very good they came quicker than expected and I did not see an email giving me the delivery date. However I kept the trees in water for 2 nights until I was a little more organised.Product : I have even got a little blossom on both, wonder if I will get any cherries?

Service rating : Arrived in excellent conditionProduct : So far so good

Service rating : Service cannot be faulted.Product : I'm really pleased with my cherry trees. They are in bloom and hopefully I may get some fruits from them. Now that would be a treat.

Service rating : Ordered product on-line but had to ring because p&p overcharge. All sorted very quickly and operator was polite and efficient.Product : Packaging good and trees arrived in good condition.

Service rating : Arrived quickly - roots moist and the plant looks healthyProduct : Roots moist and the plants look healthy - waiting till next year to see if I get any cherries.

Service rating : Very quick deliveryProduct : Beautiful

Service rating : Good serviceProduct : Good quality product

Service rating : Prompt service.Product : Trees arrived safely and are growing nicely, overall extremely pleased with service, the standard of the products and the overall price.

Service rating : Delivered as promised and goods excellent quality so much so I have ordered other itemsProduct : As above...planted and taken lovely

the service from the supplier is very good however the delivery system by yodel is abysmal, we were in the house when the parcel arrived they made no attempt to knock the door and just posted a note through the door saying the parcel outside luckily I happened to read the card and retrieve the parcel be anyone could make of with it I would suggest that the suppliers change their carriers

Service rating : First time buyer, plants left by front door early evening but know contact made, only found them when going out for the evening.Product : Plants very healthy, have settled well since planting out.

Service rating : excellent quality plantsProduct : very happy with them

Service rating : Staff very polite and helpfulProduct : One hundred per cent great.

Service rating : Excellent service and very healthy looking trees. Very pleased.Product : Excellent service and very healthy looking trees. Very pleased.

Service rating : Arrived in good condition.Product : After a night on the 'water' they were planted and the twins are doing very well. Thank you.

Service rating : Prompt despatch - well packed.Product : Two trees received - one in excellent condition with plenty of buds; the other a little sad with hardly any buds at all.

Excellent service-prompt delivery

Service rating : excellent service. thank you.will be using your company in the future.Product : lt looks a good product.

Service rating : The trees arrived within two days of ordering - excellent service, thank you!Product : Although they're young trees and it'll take years to see if they're as good as I hope they are, they were delivered with buds and looked healthy. They were delivered as bare roots rather than in an earth ball, which surprised me, but fingers crossed they take!

Service rating : excellent service. arrived before expectedProduct : so far so good. leaves are sprouting. won't know about fruit till next spring with the amount of blossom

Service rating : Service was quick and we were well informed.Product : Too early to tell if the trees develop in the way we hope, but so far so good.

Service rating : The young trees arrived in time, as promised and well packaged.Product : We were well pleased with the young trees that we ordered. 'In a good healthy condition.

Service rating : Ordering was quick and turnaround was even quicker. Excellent service.
.Product : Trees arrived within 5 days and in excellent condition. Planted the following day and very happy to see them springing into life after a week.
Would definitely use You garden again.

Service rating : Always happy with service, delivery and itemsProduct : As advertised and doing well, very happy

Service rating : Extremely quick and efficient service. The young man on the other end of the phone was helpful and should be complimented on his telephone manner.Product : The tree arrived in good condition. It was planted straightaway. It's too soon to say any more, but it looks as if all is well.

Service rating : the trees were delivered very quicklyProduct : im really pleased with my cherry tree i hope to get some lovely cherries from it in future years

Service rating : The trees arrived quickly and were in good condition.Product : It is early days yet, but the trees look very promising.

Service rating : Very helpful on the phone, and excellent prompt deliveryProduct : Lovely trees, well packaged.

Service rating : Excellent products and serviceProduct : So very pleased with these loverly little trees
They are strong and sturdy and they are starting to open their buds already
Thankyou You Garden

Service rating : see belowProduct : Very quick delivery . Trees in excellent condition.
Too soon to know how they will fruit, but I am hopeful.

Ordered & received within the time frame .no problems at all will definely use again

Service rating : Very good serviceProduct : Delivered on time and in good condition. Now doing well after planting.

Service rating : Just excellent service!!Product : They are doing well!

Service rating : The plants were delivered in suitably secure packaging . They soon found a new home !Product : Sturdy and the buds soon unfurled in response to the spell of fine weather .

Service rating : Very impressed with the service providedProduct : trees better than expected, good decent size.

Service rating : Well organised and prompt, but the delivery was left round the back of the house while we were inside. Deliverer did not ring bell.Product : Plenty of signs of new buds appearing. Trees appear healthy and with a good chance of growing well

Service rating : I found them to be very quick at sending product , very efficient .Product : My cherry trees were in grate condition .

Service rating : A first class serviceProduct : No problems with the two cherry trees I ordered,

Service rating : Everything I have ordered from YouGarden has been superb, I have several dwarf fruit trees which are amazing. I had a small blip with some raspberry canes and a Stella Cherry. I emailed photos and they were immediately replaced. Excellent service. I shall continue ordering as does my daughter.Product : Leafing out already.....

Service rating : I haven't received the trees get!!Product : No idea - they have not been delivered!
They were supposed to be a birthday present....

YouGarden Comments

There's been a problem with delivery as the courier is having trouble finding your address.

Can you email me with the full address and any instructions for the courier please?

We will then resend the order at our cost.

Will
Head of Customer Service

Service rating : Goods arrived sooner than expected, and seem to be of good quality, although time will tell. Hoping for success with the dwarf cherry trees.Product : Seemed to be good quality, so am hoping for success with these dwarf trees.

Service rating : The products were very well packaged and arrived safely. I did like the fact that a kind note to the courier was on the packing label. This always identifies a good response to the product arriving on time and in good order. Thank you.Product : I am very pleased with the products which are strong and healthy trees. Thank you.

Service rating : Service was good and trees arrived in good conditionProduct : I was pleased with one of the trees which was well formed and will grow to a nice specimen. The other one was barely more than a large stick with no shape. Very disappointing. Not sure if this was because it was "free" but doesn't seem appropriate way of giving a "free" tree. I would have preferred to have paid a reduced price for a decent specimen. Thanks

Service rating : Fast delivery, well packaged, good price.Product : The cherry trees are nice but rather small - they are smaller than the size advertised that they would be on delivery. They seem to be growing relatively well so far and we just hope that they grow to the height that the websitestated they would.

Service rating : would use again and recommend to anyone.Product : far better than I expected

Service rating : good but there was some poor communication between order and dispatch.Product : but the two plum trees and one of the apple trees seem to have died.

Service rating : Good service quick deliveryProduct : Excellent product

Service rating : Service very good thank youProduct : Lovley trees

Service rating : Superfast service with great communicationProduct : Great service, would buy again

Service rating : The service was very good & the delivery times spot onProduct : The bushes arrived in good condition - I have yet to plant them

Service rating : prompt serviceProduct : the tree appears to be very good quality and looks good in a pot

Service rating : Good serviceProduct : Trees were in very good condition

Service rating : The Cherry trees arrive very quickly in perfect condition.Product : Looking forward to the first cherries!

NA

Service rating : Excellent customer service to sort out a small problem, cant find a fault with the overall you garden experienceProduct : looks good and in the ground but a bit early to give a judgement

Service rating : Excellent quick serviceProduct : Good healthy trees......just hoping for cherries this year, just like the advert said.

Service rating : prompt service, clear information about delivery, high-quality goods.Product : The Stella trees are exelent value - robust, healthy plants with good strong root-systems with clear care and planting instructions. I am confident that they will flourish even at this late date of planting.

Service rating : Good Efficient delivery . Well informed by mail as to when delivery would beProduct : Trees in excellent condition. Second one was free

Service rating : delivered when expectedProduct : very healthy trees

Service rating : A very good deal in terms of price.
I appreciated your Tracking service so I knew when they would arrive and the box did on the day specified. Very well packed box so no damage to emerging buds.Product : Lovely little trees already in bud. I planted them into tubs following your excellant guidance instruction sheet. They have settled in well and at present put into a sheltered place to avoid any risk of frost damage. I greatly look forward to seeing them flourish.

NA

Service rating : Went for the deal 2 for 1 never received this on enquiring why the tell me that I only entered the promo code once and missed the last box. I feel cheatedProduct : Don't know yet

YouGarden Comments

I am very sorry you feel that way, however I think you may have misunderstood what my colleague was saying?

You didn't enter the offer code at all when you entered the order, and didn't notice either in your basket or when confirmed by email that there was only one tree on your order.

We would be happy to send you a free tree, either together with your next order, or if you are willing to cover the P&P cost.

Will
Head of Customer Service

Nice trees. Good service. Very pleased

Service rating : Excellent all round service and would recommend to all.Product : Excellent products received as listed and well packaged.

Service rating : Excellent responseProduct : So far looking good

Service rating : As describedProduct : As described.

Service rating : Gave me the opportunity to buy products at knock down pricesProduct : Received 2 x healthy looking plants

Service rating : Great , fast service. Thank youProduct : They are starting to bud. , so hoping for a great display. Of cherries.

Service rating : GoodaProduct : Good

NA

Service rating : Everything arrived as promised.Product : Only just planted them so don't know yet.

Service rating : as expected.Product : seems good, but need to be planted for 3 months before final judgement.

Service rating : Enjoy looking at the site getting ideas. Has good offers. Will use more often. Only downside is the cost of the P&P on the small orders, makes them cost effective.Product : Loved the trees. Excellent size for price. Planted and now are in blossom. All in under a month from order.

Service rating : I was very pleased with my purchase and very impressed of speed and delivery of the goodsProduct : I am very pleased with my Cherry tree. Can't wait for fruit to arrive

Service rating : Arrived very quickly,very impressedProduct : Planted within a couple of days ,hope the frost does'nt do any damage

Service good and tree specimens healthy

Service rating : Delivered well and on timeProduct : Growing well

Service rating : Excellent Service on time and well wrappedProduct : Looks very good stock and hopefully will produce a good yield eventually

Service rating : OKProduct : good, arrived in very state.

Service rating : Trees arrived quickly and well packed.Product : Planted the trees within a couple of days of receipt ... so far, they are looking good, but too early to say if they will prosper.

Service rating : Very quick postal service.Product : Only just planted them so time will tell but they do look healthy. Fingers crossed for a good crop in a year or two.

Service rating : Prompt efficient service.Product : Trees arrived in good condition. Time will tell if I manage to keep them alive!

Service rating : Arrived on time, well packagedProduct : Plants look healthy and sturdy

NA

Prompt service and delivery

It would help if you let the customers know when the order was due to arrive by email when the order was placed online.

Service rating : The plants are doing well and are coming into leaf it would be lovely if they gave us some cherries this year - hears hopingProduct : Thank you, for nice healthy plants, I look foreword to the cherries

Service rating : The person I spoke to was very pleasant assuring me that the trees would arrive in time for me to plant before going away on holiday. They arrived in very good condition with plenty of time to spare.Product : The trees look in very good health. They have been planted and are still in very tight bud. The roots had been cut back hard as described on the leaflet. This made them much easier to plant.

Service rating : Fast delivery well packed.Product : Too early to say much, ask me in 2/3 years when they grow and produce fruit.

Service rating : A good service with very good value offers.Product : The trees arrive quickly and in good condition with planting instructions and aftercare.

Service rating : Good and prompt deliveryProduct : Now will have to see how it progresses

Service rating : Good value and arrived well packed and quicklyProduct : Good shape and look foreward to tasting the fruit

Service rating : Arrived very promptlyProduct : Planted them straightaway and after a week they are blossoming . This pleased my husband as he is not a natural gardener just helping me out as I can no longer dig.

Service rating : I ordered a cherry tree on 10th April and although I was given a delivery time of 3 days, I had received nothing after a week. I rang You Garden on 18th April and was told there had been some mix up with the order. They re-ordered the tree and I received it within 2 days.Product : The tree looks sturdy with lots of growing buds. Looking forward to a few years of cherries to come!

Service rating : good service and fast deliveryProduct : the trees are in leaf and very healthy thank you great price

Service rating : Very rapid delivery and plants in good condition on arrival.Product : Not yet in leaf but seems healthy.

Service rating : After a little problem with our order they sorted it out in a blink of an eye.
They are a very good company and we would recommend them to anyone.Product : Excellent value for money, the product was far better than I expected and we are delighted with it.

Service rating : The plants arrived within a few days in excellent condition.Very good service.Will certainly use YouGarden againProduct : The stella cherry trees arrived ready to plant.I put them in water overnight and planted them the next day.They look as if they have been in my garden for a while and are just coming into leaf.

Service rating : Prompt service, easy to use website.Product : Larger plants than I expected, well packaged, excellent value.

Service rating : The trees arrived earlier than expected but were left safely, were packed appropriately and all looked goodProduct : As far as I can tell the product looks healthy and is doing well so far in its new pots

Service rating : Staff very helpful and informative. The product was delivered in just a few days, much shorter time than expected.Product : The 'Stella' Cherry tree (+one free) were very good plants with a well proportioned head.

Service rating : Quick and efficient purchase and delivery.Product : Trees look very good but too soon to say more at the moment.

NA

Asked for delivery to be put round back of house but it was left at the front and could have easily been stolen

YouGarden Comments

Sorry to hear that the tree wasn't left in the place you specified - glad you received it safely and in good health though.

Will
Head of Customer Service

Service rating : Handled customer relations well - one tree delivered damaged and replaced without any problem.Product : Too early to tell as it has been so cold - but seem to be starting to bloom

Service rating : The cherry trees arrived within days of ordering. They were well packed and are now beginning to put on leaves.Product : The trees are both very healthy and putting on leaves. My Dad and I look forward to harvesting our cherries in due course. Too early to give an "excellent" rating but so far we are delighted with our purchase.

Service rating : Well packed items, only concern is they were held over the weekend at the depot according to the courier on line trackingProduct : Let's hope this bear root tree grows.

Good, quick, hassle free

Service rating : Brilliant service and friendly staffProduct : Brilliant service friendly staff

Service rating : Good service,except that the courier just left them outside my front door when I was out.

Luckily they were they not stolen and I have enjoyed planting them in my allotment.Product : Looks good. Hopefully they will grow well.

Service rating : Always give prompt and excellent serviceProduct : My Stella Sweet Cherry tree arrived in a healthy condition with small buds. Although the tip of one branch was broken - possibly during delivery ?

Service rating : Arrived on timeProduct : Appear to be in excellent condition

The trees were sent to the wrong person at the wrong address and completely ruined a birthday surprise,as they were sent to the person who was going to recieve them for her birthday not to the person who ordered them.Even this survey as been sent to the wrong person.Total shambles.

YouGarden Comments

I am sorry that the confirmation email was sent to the recipient, rather than your email address. As explained, this was due to a misunderstanding between yourself and the person who took the order.

As far as I am aware, the order itself was received at the correct address?

Will
Head of Customer Service

Service rating : Quick delivery very well packedProduct : Large buds just about to burst open.

Service rating : Quick arrival by post and appeared in good conditionProduct : Just started to sprout

Service rating : uick service. Plants well wrapped and protected in transitProduct : Plants arrived safe and in good condition. They look healthy and promising

Service rating : Will use you again.Product : Arrived in good condition and look very healthy.

Service rating : Excellent service as always. Highly recommended.Product : Two beautiful cherry trees, with very strong shoots and buds. Can't wait for the cherries! Thank you.

Service rating : quick and reliable serviceProduct : very good quality trees

Service rating : Delivery arrived promptly and well packaged and the part of the order that I had been expecting arrived very soon after. HappyProduct : The trees look healthy enough but at this early stage it is a bit difficult to say. looking forward to seeing their progress in the coming months. Good instructions for planting

Service rating : A caring company with a service that delivered the product when they promisedProduct : We are delighted with our cherry trees and as amateurs the instructions were clear and easy to follow for the best way to plant

Service rating : delivered as advised - all in good condition and completeProduct : will have to see later in its life !

Service rating : Speedy and professional. Glad to have made contac.tProduct : Looks good, Great hopes.

Service rating : Great service and quality plants / trees.Product : The quality of the trees was excellent asnd they arrived in perfect condition.

You perform a good service

Service rating : Very Prompt Service and DeliveryProduct : In Excellent Condition

Service rating : Trees arrived well packed but please see comment on tree planting kitProduct : Trees look healthy and a good shape

YouGarden Comments

Thanks again for your order. We'll get the missing pack out to you.

Will
Head of Customer Service

Service rating : The delivery was prompt and the tree arrived in good condition.Product : Time will tell but so far the tree appears healthy and ready to bud.

Service rating : fast efficient service many thanksProduct : good product - not yet planted - hoping for a good crop

Service rating : Fast, efficient serviceProduct : Great value. The plants are healthy - can't wait to see them grow

Service rating : First classProduct : The cherries appear to be firstclass, perfectly packaged and despatcned

Service rating : Efficient phone ordering service and prompt delivery.Product : Trees arrived as expected in good condition - just waiting for the fruit now!

Service rating : Quick response. Easy to use website. Delivery bit slow.Product : Too early to say. So far so good.

Service rating : Service was excellent many thanksProduct : Service was excellent and the trees are in good condition

Service rating : Trees very good in appearance, undamaged box, instructions readable.Product : Put in water as said, planted next day, now lots of flowers.
Can't wait to eat them.

Service rating : Very efficient and speedy service.Product : Stella Cherry trees very healthy looking specimens. The only doubt was, their origin, but I was told that they were British, even though they had labels for EU!

Service rating : Very fast and efficient deliveryProduct : Trees look healthy still to plant properly

So pleased with your service will come again

Service rating : Very speedy delivery.Product : Good size and pleasing shape. Obviously I cannot comment on the productivity or taste at present.

Service rating : We are very pleased with our order from you the products are healthy and arrived well within the time given. Will be looking in your catalogue for other products for our gardenProduct : They are very healthy trees thank you

Service rating : Very prompt serviceProduct : Lovely! The trees have both taken beautifully -I'm looking forward to seeing them blossom next spring.

Service rating : Fast delivery well packed and undamagedProduct : Good strong well budded tree looking forward to some cherry's

Service rating : Plants were delivered promptly, well wrapped and protected and planting instructions were clear and helpful.Product : The plants appear to be in good condition and are sprouting well. Early days yet for judging long-term satisfaction but all looks very promising at the start.

Service rating : First class serviceProduct : Excellent products

Service rating : Fast and efficientProduct : Waiting expectantly for the cherries

Service rating : fast delivery and trees in good condition.Product : have only had them 1 month so cannot realy say but they seem to be growing well

Service rating : Healthy looking plants. Staff helpful when I enquired about delivery date.Product : Loki nice healthy trees but early days yet.

Service rating : Good service and prompt delivery.Product : The tree arrived promptly and well packed; the tree looks healthy with plenty of buds. Very pleased.

Service rating : Very quick delivery.Product : Very well packed arrived in excellent condition

Service rating : Ordered Sunday afternoon trees arrived in very good condition Tuesday afternoon. Excellent service.Product : Looks healthy and has already started to grow.

Service rating : Goods left on doorstep UPSIDE DOWN, although box said "Fragile" so some of the branches were broken off.Product : Would have been excellent but box said "Fragile" and was left upside down so some of the branches broke off the tree

YouGarden Comments

Very sorry to hear about the damage. As you saw on the box, we do try to make it obvious that there are live plants inside and which way up to keep them!

I do appreciate you giving the trees a chance; however if the damage is significant and they don't pick up, please let us know and we'll replace.

Will
Head of Customer Service

Service rating : Very good service, friendly and helpfulProduct : Growing well, sturdy plants, seem to be in bud already, cant wait for the cherries

Service rating : Trees arrived quickly and in good conditionProduct : Have only just planted them so it is difficult to say much about them at this stage.

Service rating : Excellent service kept me informed of deliveryProduct : Very good

Service rating : Excellent and would recommend to family and friends.Product : excellent

Arrived in good condition

Service rating : Goods received promptly & well packaged.Product : The trees were received undamaged, healthy & full of buds.

Service rating : Trees arrived within three days in perfect condition having been carefully packed .Product : Both Cherry trees starting to take root and are looking really well after having been planted only a week .

Service rating : okProduct : ok

Service rating : The trees arrived in sturdy boxes and were well protected during delivery.Product : The tree looks healthy and has beautiful foliage.

NA

Service rating : Trees arrived in good time and were properly packedProduct : Looked good - one more advanced than the other and is shooting well

Service rating : very good feedbackProduct : well packaged and very impressed with items supplied

Service rating : Great serviceProduct : So far they look great.

Service rating : delivered in advance of promised dateProduct : Plants look to be very healthy I will report back later in year as to how they have done

Service rating : Most efficient and courteous company.Product : A wonderful specimen.

Service rating : Goods were dispatched quite quickly; good communicationProduct : Very nicely shaped little trees but roots were on the dry side when they arrived. Hopefully they will be fine. I soaked them overnight.

Service rating : Telephone sales person friendly, courteous and professional. Goods arrived swiftly and in excellent condition. An excellent experience which will encourage me to purchase goods from You Garden again.Product : The trees were healthy, easy to plant and show signs of buds starting to grow. Extremely pleased q the purchase.

Service rating : I am slightly concerned that the trees spent 6 days in transit with bone dry roots in the poly bags, surly it is standard nursery practice to keep roots wettedProduct : They look good but in light of the above will have to see how well they come through in light of the roots being so dry on arrival

YouGarden Comments

Sorry to hear that your trees were delayed in transit and arrived a bit dry. If they fail to establish, please let us know and we will replace.

Will
Head of Customer Service

Service rating : I cannot fault them , staff were efficient and polite when I ordered by phone.Product : Every tree was in excellent condition on arrival, instructions on planting were clear.

Service rating : Easy to use web site. Prompt delivery.Product : Lovely healthy trees with little buds. Well packaged and great price. Couldn't be better!

Service rating : The whole process was extremely easy, and delivery and packaging were excellent.Product : The trees were in excellent condition and are doing very well after planting.

Service rating : Excellent condition and the packaging was great, too. Arrived within the period promised,Product : Especially strong growth and having planted within a couple of days( I needed to buy very large pots) my trees are thriving and I am extremely pleased with them

Excellent service and quick delivery time.Well packaged item and instructions

Service rating : Good and easy website to useProduct : Products arrived on time and are 'blooming' good

NA

just what i wanted and the trees look very healthy and delivered when they said it would be

YouGarden Comments

Thanks for your feedback - I don't think you meant to click "Bad" from what you've said though?

Service rating : Arrived well packagedProduct : Both trees are healthy with plenty of buds

Service rating : Prompt delivery - goodProduct : Will know better when I can taste cherries!

Service rating : Order process fine, and items arrived OK.Product : Would have liked more specific guidelines for planting and care... eg type of soil, etc.

Service rating : We were thrilled with the product which were Cherry trees tell the
Garden centre they are developing very well, we certainly
Would be in touch with them again. The Lady on the phone was
Very good fantastic telephone mannerProduct : Product excellent

Service rating : very good service.Product : excellent tree's and in good contion on delivery.

Service rating : The service was good ,phones are answered promptly and the person answering the call was polite and easy to understand .My goods were delivered early and of good quality.Product : Good quality well done

NA

Service rating : A truely professional service from making the order to delivery at the doorProduct : Hope it will be excellent but just planted the Cherry trees so no coment yet!

Service rating : Very good serviceProduct : Was very health looking

Service rating : Very easy to order and fast delivery.Product : My Cherry trees were delivered well packaged and in excellent condition.

Service rating : Very efficient quick service arrived in good conditionProduct : Just coming into leaf look lovely and healthy

Service rating : very good, value for moneyProduct : very good, value for money

Service rating : Always had impeccable serviceProduct : Very rarely is there a fault with their products

NA

Service rating : Very prompt delivery in a large safe cardboard boxProduct : Too soon to comment

Service rating : BrilliantProduct : Great

NA

Service rating : What can I sayProduct : They are in the ground, not started growing yet

Service rating : Fast efficient service well packagedProduct : One tree looks amazing a really good size and configuration plenty of buds the second was more of a stick but as it was a freebie I don't mind looking forward to cherries over the coming years

Service rating : Cant fault it.Product : Will let you know if it does not grow.

Service rating : Ordered two cherry trees on a bogof offer. They arrived very quickly in good condition & as described. Very pleased with the service.Product : Trees in good condition, buds starting, ready to plant!

Service rating : Good response from telephone agent. Very helpful and polite.Product : Arrived intact and promptly. Planted straight away and seem to be flourishing. Very pleased.

I am really pleased with the service from You Garden. Fruit tree's arrived as described and although it's early days for the fruit tree's, so far so good.

Service rating : we though we had bought 2 cherry trees(buy one get one free) but was told we had in fact had 10% off instead !! this was very unclear on your website,You cant have both offers we where told ? we didnt know there was two offers. You can have the other cherry tree but you have to pay postage and packing no thanks...Product : would have liked two

Service rating : I placed my order with You Garden purely on the basis that there was a offer of "buy one get one free" on the Sweet Cherry Stella Tree. When I paced my order it showed the free tree in my basket. When my order confirmation was emailed to me it DID NOT show the free tree. I queried this and received an auto reply email saying I would receive a response within 5 days. Have heard nothing and have only had one tree delivered. Not at all happy as I feel that I have been completely conned!!!!!!!!Product : Ordered this ONLY as the offer was "buy one get on free" only received ONE!!

YouGarden Comments

I am sorry that you are unhappy - we did reply to your email explaining why this was.

You chose to enter a separate offer code for a percentage discount, which removed the free tree from your basket.

We'd be happy to send you another tree, however we'd ask that you pay P&P - or we could add it to your order for no extra charge.

Will
Head of Customer Service

Service rating : quick deliveryProduct : v good condition

Service rating : Very goodProduct : Very good

Service rating : Good serviceProduct : Look good

Excellent telephone service. Thank you.

Service rating : satisfiedProduct : satisfied

Service rating : All arrived in good condition. No problems ordering.Product : Trees now planted and look good. It would have been helpful if there were some planting information and after care, feeding etc.

Service rating : No planting instructionsProduct : One branch was snapped

YouGarden Comments

Sorry to hear that you didn't get a care guide - you can access it at www.yougarden.com/care, or alternatively, I can email it to you. Let me know...

Will
Head of Customer Service

Service rating : Very efficient. Kept me informed of delivery details and received Trees within the timescale specified. .Product : Trees looked in excellent condition on arrival. Too soon to say how well they are doing as the ground was too wet to plant straight away. However, I have now planted them and they look as if they are thriving.

the service the order line was acceptable after the problem we had with the first plum tree

Service rating : Fast delivery and beautifully packed plants. Very happy.Product : Lovely strong shapely trees. Much better than I expected for the price. Keep them coming!

Excellent products and service

Service rating : Very professional companyProduct : Trees arrived in good condition as promised.

NA

Service rating : Very long time to deliver after receiving orderProduct : Cannot know until it bears some fruit

YouGarden Comments

I'm sorry to hear that you are unhappy, however we delivered your order well within the advertised timeframe. Hope you are happy with your cherry tree.

Will
Head of Customer Service

Service rating : No problemsProduct : Great

Service rating : my trees arrived in perfect condition.They were well packaged too.Id gladly recommend YougardenProduct : Both my trees were in excellent condition .they have both shown signs of good growth which is pleasing.

Service rating : Quick, safe delivery.Product : Trees look in v. good condition but no instructions came with the delivery. Anyone not fully gardenwise might be unsure how to plant the bare roots. My trees seem to be settling in nicely.

Service was quick and the trees seem good, but the label was on the box upside down, so the trees were carried and delivered by the courier with the roots uppermost and the top of the trees in the bottom of the box.

Service rating : very efficient service.Product : appear to be strong, healthy trees.

Hope this order is correct, last time I received Nectarine instead of Peach.

Service rating : excellent serviceProduct : Trees arrived in good condition with very good instruction leaflet.

Service rating : GreatProduct : Great service

Service rating : Arrived quickly and well packed.Product : Have only just planted but the buds are beginning to open.

Service rating : Swift respone to snag,sorted without fuss,thanks.Product : Came well packed,theyre in pots planted,watching for cherry blossom

Service rating : Delivery took quite some days from order, however possibly the delay was partly occasioned by the Easter holidayProduct : Tree in excellent condition, now planted and showing good signs of growth

Service rating : very good serviceProduct : Excellent value for money

Service rating : good quick deliveryProduct : No cherries yet but very hopeful

Service rating : delivery very goodProduct : looks really healthy

Service rating : Quick deiveryProduct : Let you know when I have picked some cherries

Service rating : Very helpful ordering service. Speedy delivery to a different address as requestedProduct : Packaged well, lovely trees, very healthy, lots of buds....very happy in their new home!

Service rating : Well packed and quick deliveryProduct : 2 good small healthy trees

Service rating : Regular emails, to confirm order and delivery.Product : My trees arrived in good condition and good packaging, however
I would have liked a leaflet regarding treatment and care of my trees!!

Service rating : Quick and fast service the bestProduct : Quick and fast service and good quality of products

Service rating : Trees were delivered in good time and conditionProduct : I am very pleased with the trees

Service rating : service excellent good telephone manorProduct : looks very good quality

Service rating : Service cannot be faulted. Kept informed of order process, delivered in very good conditionProduct : Will have to wait and see if they prove to be as good as they look on planting.

Service rating : Came on time with everything includedProduct : Roots looked dry but hopefully will be ok

Service rating : Super offer and quick responseProduct : Trees arrived in excellent condition. Hoping they respond just as well now they are in the ground.

NA

Service rating : Trees arrived safely and in good time.Product : Trees look OK but have only been planted for ten days so unable to comment further.

Service rating : Good easy to use website.Product : Plants in good condition, now in bud and leaves appearing. Well packaged and delivery was as promised.

NA

Service rating : No problems with serviceProduct : i have only just received and planted therefore I can not rate the tree.

Service rating : Really surprised at the quick service. Was able to get my trees planted,but there wasn't any instructions for type of soil so I used the same as I did for planting my wife's olive tree with a mixture of John Innes no. 3 and manure and horticultural grit. Seems to be okay as the buds are starting to open already.Product : I was very surprised with the quality of the trees as specially the size and how healthy they were.

Service rating : trees delivered on time and left where I stipulatedProduct : Not had time to fully see the results yet

Service rating : Efficient fast serviceProduct : Very impressed with the standard of my trees,look very healthy and good size.

Service rating : Arrived promptly and in good conditionProduct : We look forward to many years of cherry picking

Service rating : Delivery was very prompt, and trees arrived exactly when they said they would. Packed very well too.Product : Quality is excellent, but of course they are still dormant. I have no reason to think they won't grow well.

Service rating : Well packed parcel the 2cherry trees looking very strong and healthyProduct : As /above

Service rating : The company has delivered the correct product in a timely manner. So no complaints.Product : Early days yet but the two cherry trees have settled well and look promising.

NA

Service rating : trees x 2 delivered in stout packaging in what appears to be good conditionProduct : Although both trees were planted immediately following delivery, it is far too early to report on their quality or durability

Service rating : No problems, delivered safelyProduct : No planting or care instructions sent with tree

NA

When trees received, no instructions regarding how to treat before planting, disappointed.

YouGarden Comments

Sorry for the oversight - I have emailed these to you directly.

Will
Head of Customer Service

Service rating : all items came in good time and condition.Product : goodly amount of root planting was easy

Service rating : The delivery driver was about to leave a big parcel on my doorstep, against my instructions, when my neighbour offered to take it in as we were away!Product : Pleasantly surprised by size of tree

YouGarden Comments

Thanks for your order. Your instruction was to leave the parcel next to the side gate, which the courier was attempting to do? Glad to hear that you're happy with the tree.

Will
Head of Customer Service

Service rating : Efficient service and quick deliveryProduct : Good condition,

Arrived promptly and in good condition.

Items received promptly and in good condition. Thank you

Service rating : First time order. Pleased with the service.Product : trees were healthy and since planting are budding already. We're pleased with them.

Service rating : Quick and polite serviceProduct : I was hoping to have the chance to say what wonderful quality the trees are - thanks and look forward to watching them flourish.

First time I have purchased anything from Yougarden. I am very pleased with the trees.

Excellent

Service rating : Had a problem with delivery time, but reassured by you garden they will replace if there is a problem,the root packaging could have been a lot better I.e. Roots wrapped with cling film to retain moisture,then sealedProduct : Very healthy looking growth showing on both trees

Service rating : The trees arrived when expected but even though the package was clearly marked as to what it was and to handle with care it clearly had been treated badly by the carier and intact the delivery driver showed no care. So I feel the comments below are as a result of this.Product : Both arrived in good condition and appear to be doing well

YouGarden Comments

Sorry to hear about the damage in transit. Whilst we - and our courier - make every effort to prevent this, occasionally sometimes things go wrong. If you'd like a replacement, please email us and we will arrange it.

Will
Head of Customer Service

The delivery was little longer than I expected, but overall I'm very happy and time will tell if my fruit trees live well and stay healthy also produce good fruit.

Service rating : Order promptly actioned and trees arrived quickly and safely.Product : Very good

NA

Rapid delivery. Plants well packed

Could have provide some planting instruction for those of us that are not such good gardeners

Service rating : Sent promptlyProduct : Both trees look really healthy. One in particular full of new growth already.

Service rating : All good,delivery took a while and apple tree was abit damaged but on the hole good productsProduct : Good

Service rating : Good information re delivery. Prompt service. Will use again.Product : Trees look in very good condition so I ordered 2 more. Love cherries!

Service rating : Excellent service .Product : Cherry tree arrived and looked very healthy hoping for some cherries in the near future.

Easy to order by phone. Order despatched promptly. Well packaged. Excellent quality trees. Well pleased. Thank you.

Service rating : Wonderful fast service.Product : Looks good quality. Now planted and looks very healthy. Looking forward to the fruit.

Service rating : very good quick serviceProduct : the trees were really good value for the money

Service rating : Couldn't be bettered. The trees are lovely, were well-packaged and arrived safely.Product : Lovely, well developed healthy trees! Am looking forward to a bumper crop of my favourite fruit. Thank you.

NA

Service rating : Very efficientProduct : Just planted. Seems good

Service rating : Good communication all round...we knew when our parcel was likely to arrive.Product : Well packed...has just started to show signs of life!

Service rating : Beautifully packed in very good condition when arrivedProduct : Both trees have been planted and are already budding

Service rating : Misleading information on the Daily Telegraph ad. Promised buy one get one free but refused to supply second one. Offered £1.80 off carriage instead of a free Cherry tree worth £14.99. Some deal!Product : Cherry tree supplied had at least three limbs broken

YouGarden Comments

I am sorry but you have totally misunderstood. You entered a separate offer code for 10% off your order, rather than the BOGOF code - hence the lack of a free tree. We've offered to send the missing tree should you pay P&P or add it to your next order free of charge.

Will
Head of Customer Service

NA

Service rating : Have not received the goods?.Product : Where are the trees???

YouGarden Comments

According to the tracking it was left in your shed on 26th March - can you check please?

Will
Head of Customer Service

Prompt delivery when they said and well packaged. Would use again.

Service rating : Great products, delivered speedily and in good condition. Easily understandable information.Product : Great 241 offer and both trees are looking fine. The buds are starting to break through already and I followed the instructions to the letter. Looking forward to next year and a crop of cherries.

Ordered as a bogof product, upon delivery only one produce was received. Phoned customer services explained the problem. The call handler was very apologetic and siad they would immediately despatch the missing product - sure enough within two days the producet arrived!

Service rating : delivered in good time,and in good condition.Product : know problem with the trees ,hope to have a fine harvest next year.

Service rating : Reliable service, trees in perfect condition with comprehensive instructions. Sturdily packed. Kept me informed of when they were despatched and likely to arrive and asked where they should be left if no-one at home. Yodel delivered and followed my instructions but took additional care to ensure that the package was placed out of sight of anyone entering the garden and were protected from rain. Note through door to tell me where the package had been left. I really appreciate this thoughtfulness.Product : In excellent condition. Instructions for soaking were followed. Have been planted for a few days and leaves are sprouting everywhere. They look very healthy.

Service rating : Service was very goodProduct : Of the two trees I received one was in a poor condition an was definitely of a sub standard shape. It was one that I would not have picked to try to grow on in a patio pot.

YouGarden Comments

Sorry to hear that you are disappointed - can you send us a photo or two please?

Will
Head of Customer Service

Service rating : The trees were delivered quicklyProduct : Sweet Cherry Stella, good size tree and with a free one, cant be bad!

Service rating : ExellentProduct : Very good

Service rating : really quick delivery, and arrived in perfect condition, thank you.Product : really strong plant with loads of new shoots on it, so far so good.

Service rating : very good service have recommended your Company to friends and relativesProduct : It has taken to the ground so well .

Service rating : Always a pleasure to deal with. Have always had excellent plants and a first class service.Product : Very pleased, good strong healthy tree. Thank you.

Service rating : beginning to end a first class serviceProduct : Trees as described and are very healthy

Service rating : goods arrived within the time specified and packaging was excellentProduct : the trees were in very good condition and now they have been planted are doing extremely well

Service rating : Fast efficient and good valueProduct : Much better than expected.

Service rating : Service excellent.Product : Sweet Cherry "Stella" tree - I am very pleased with the tree. It was despatched very quickly and arrived in good condition.. It was very well packed. Have planted it and already it has new shoots on it. Thanks very much. Would definitely recommend your company.

Service rating : Straightforward ordering and delivery.Product : Buds were present on the trees on arrival, so very pleased.

Service rating : Goods arrived well packed and delivered as promisedProduct : Plants were a good size and in good condition

Service rating : Quick deliver - trees in perfect condition - found planting instructions detailed and helpful.Product : Have been planted a few weeks now and buds are breaking into leaf so I know all is well. Would be unfair to give excellent at this stage - will wait till I'm eating the cherries!!

Service rating : Easy to use website, quick delivery.Product : Arrived in good condition, now planted in the garden

Service rating : GoodProduct : I wanted two Cherry (Stella) to train against a wall, but these will do as the central part will be just a little higher out of the ground

Service rating : very goodProduct : very good

Service rating : 3 orders placed and each time issues arose. Prices paid do not appear tp correspond with the prices in the catalogue that accompanies the goods. Awaiting further response over this . I saw this company advertising in my Telegraph and thought that I would give them a go but to be quite honest it has been a tad unenjoyable and I will probably return to using local nurseries to stock my gardens.Product : Goods appear to be of a satisfactory standard so far, but still waiting for remaining orders to arrive, so little to record here.

YouGarden Comments

So sorry to hear that your recent order has not been entirely satisfactory. Could you email me with some detail so I may follow up please?

Will
Head of Customer Service

Service rating : Had a slight problem with buy one get one free but you sorted it promptly and very friendly , many thanksProduct : Trees in very good condition when delivered and I am very pleased

Service rating : Plants arrived in very good condition ,thank you.Product : have recieved both cherry trees in excelent condition both are now residing in my garden and are progressing satisfactorily-thank you.

Service rating : I've submitted a rating, so why do you need a comment. Waste of timeProduct : quick delivery

Service rating : Yougarden products are of excellent quality and are value for money.

Highly recommended.Product : There was a slight problem with delivery, which can happen. Yougarden were very polite and sorted out the problem immediately. Great service from a friendly team. Thank you.

NA

Service rating : Delivery delayed but was kept in the pictureProduct : L

Service rating : OkProduct : Ok

Service rating : Slight delay with arrival but received tries in good condition and adequately packed to minimise damage en routeProduct : The trees had good root system and were planted out after soaking them overnight

Service rating : Quick and efficientProduct : Plants are in good condition

NA

Service rating : from communicating on line to delivery of my cherry treesProduct : planted but not yet in leaf

Service rating : I had to phone to state that only one tree had been sent to me of the offer for two. This was deal;t with quickly which I appreciate.Product : Both trees seem healthy an d no problems in planting them here.

Service rating : Easy to order and swift deliveryProduct : Well packaged and healthy plants

Service rating : Delivery prompt and efficientProduct : Trees seemed to be sturdy and well developed.

Service rating : efficent serviceProduct : plants look good

Your ordering process is misleading, you offered me a 'buy one get one free' promotion but didn't ask for a promo code, during the process you sent me an e-mail with a promo code - which I used. At the end of the process your system advised I had a 10% discount - whopee! When the goods arrived there was only one tree. I wrote to your customer services only to be told there was a comment on the order screen 'Only 1 offer code per order'! and that to get the free tree I need to pay the P&P cost. I can't remember seeing this and anyway I had only used 1 offer code!!
I cannot think that anyone would prefer a 10% discount to a BOGOF promotion when ordering only 1 product - so can only assume that you have set it up this way hoping that most people would not be prepared to pay the P&P twice and therefore not claim the BOGOF. I won't be using your services again!

YouGarden Comments

I am sorry if the process confused you, however it is clear that you had the BOGOF deal in your basket, then you navigated away from our site and came back to order with a different code, which gave you 10% off. I am afraid that - had you checked your order prior to completing payment - this would have been clearly shown in your basket.

It would obviously not be in our interests to attempt to trick you out of the BOGOF deal - we'd much rather you got it right and were happy! As advised, we'd be more than happy to send a free tree with your next order, however we feel it is unreasonable to expect us to ship another at a loss, as the error was yours.

Will
Head of Customer Service

Service rating : Would not buy again from this company. Customer Care does not exist.Product : These two look good.

YouGarden Comments

I am sorry that we couldn't resolve to your satisfaction, however your feedback is most disappointing, particularly considering that it was your own mistake and not ours that led to your complaint in the first place.

I believe that we went to great lengths to in order to resolve your complaint made a very reasonable offer to you, which you declined.

Will
Head of Customer Service

Service rating : Very pleased with quality and deliveryProduct : Looks a good specimen. Will know better later in year

Service rating : Good Price and quick delivery.Product : good trees at least so far they are not sprouting yet!

Service rating : Great service.Product : Time will tell.

Great customer service. Fruit tree arrived well packaged. All round good setvice

Service rating : Trees arrived in good order and a very fast deliveryProduct : Looks healthy

Service rating : Well packed with good roots.Product : Look ok. Can't tell yet as only just planted.

Service rating : I was informed when the trees had been dispatched. Both trees arrived, well packed and in good condition ready to be planted.Product : Both these trees arrived in very good condition, thank you.

NA

great

Well packed and fast delivery

Service rating : Prompt delivery. Although not in, left in a safe place over back garden fence.Product : Look good. Have planted in pots.

Service rating : Excellent serviceProduct : I think it is a very fast service, and has started to spout already.
Thank you. a very good service.

Service rating : I was informed of delivery in advance, by e-mail, and the goods arrived in good time.Product : I was pleased with the two trees. They were well grown, and having planted them, the buds are already forming. A good size, and excellent roots.

Quick, prompt delivery. Good products.

NA

delivery time is a joke , still not received my order

YouGarden Comments

Sorry to hear that you are disappointed. Due to an unprecedented amount of orders for these trees, we weren't able to dispatch within 48hrs as we would have liked.

However, we did dispatch well within the advertised 7-10 working days. I am sorry that this didn't suit you, but it was made clear prior to you placing your order.

Will
Head of Customer Service

Service rating : i had 2 cherry trees delivered they are a lovely size and look very healthy have potted them up and put in greenhouse to get going as 1 is a birthday present soonProduct : brilliant trees healthy and quite large too

Service rating : Prompt delivery, and plants look better than expected . Good value (if they grow as expected!)Product : Plants look in good condition, but reserve judgement till they grow & produce

Service rating : Trees arrived promptly and in good conditionProduct : Trees have been planted and look healthy with buds already appearing

Service rating : Good prompt service, keeping you informed of orderProduct : Arrived in good condition and high quality trees.

NA

Service rating : I,ve always been delighted with their service. Only adverse comment is that as on previous occasions Yodell take longer to deliver than they say. This time a day later than their check said. This is slightly worrying with live plants as they do not seem to take much care in transit either.Product : Looks OK but only time will tell

Service rating : Well packaged and delivered on time.Product : They are large and look excellent trees.

Service rating : quick deliveryProduct : to early to say only just planted seems ok

Service rating : Professional communication when there was a problem with my card.Product : Both trees appear to be very good quality and we're quickly delivered.

Service rating : Speedy deliveryProduct : Well packed and in excellent condition

Service rating : My order arrived very quicklyProduct : The trees look to be very healthy and are now planted ready for the summer.

Arrived in the post much quicker than expected, and well packed

Service rating : good package.Product : good condition.

Service rating : If I hadn't phoned & asked where the 2nd cherry tree was I do not believe I would have received it. At no time when ordering on the internet, despite using all the correct codes, did it mention the "Buy one get one free" offer. As well as this concerning me, half of the reviews said they had had the same problem. Some had not received the 2nd tree. During my phone call on 1.3.16 to Alex, I got the impression that he had heard it all before & when he came back from consulting someone, surprisingly, I would get me 2nd tree sent to me. It seemed as though if you did not phone up to enquire about it, you did not get the 2nd tree.Product : The trees arrived in very good condition. I cannot fault the product at all.

YouGarden Comments

Thanks again for your order. I have checked and you definitely did not enter a correct offer code, hence why you only received one tree originally.

We have generously sent this to you free of charge - instead of asking you to cover the cost of the second delivery, which should have been done as the fault was not ours.

In future, please make sure that you have the correct code applied, as we cannot guarantee we'll be able to do this again in future.

Will
Head of Customer Service

Service rating : Trees arrived in good condition and well packedProduct : Tree looked to be very good and as been planted according to your instructions

Service rating : Excellent service, as usual. Bought these fruit trees as a wedding present for my son and his wife. really impressed with size and quality.Product : Great little trees.

Service rating : You Garden has always been very good. All plants purchased have been of good quality and done well.Product : Arrived safely. When I unpacked the one tree was fine and had branches but the other one is just a stick. Have planted them and hope they will come.

Service rating : Good and easy to deal with.Product : Good sturdy trees reasonably priced, should give many years of fruit.

The plants I have received have been of good standard.

Service rating : Fast delivery service, items arrived in perfect conditionProduct : Have just planted them so can't really say until they grow this summer.

Service rating : Delivered promptly and followed my instructions. All in good condition.Product : Only just received the trees and planted them out.

Service rating : Prompt , efficient and professional serviceProduct : Trees were well packaged and in excellent condition

Service rating : Very easy to orderProduct : Trees arrived well packed with clear instructions about how to plant them

Service rating : Great service. Not had to contact but feel confident that if I need to they would be helpful.
Emails keeps me updated.Product : Well packaged and concise planting instructions. The trees were well pruned. Looking forward to seeing them in full swing!!

Service rating : Offers are very good value they're relevant to me and they are not too frequent I wouldn't bother reading if there was a " you garden" ad on screen every time I signed onProduct : Can't really comment the trees are a good size and they look nice and fresh but as yet there's no life apparent it's no problem don't expect much at this time of year

Service rating : excellent and prompt serviceProduct : Very pleased with the product

Service rating : Excellent service and productsProduct : Excellent

Service rating : Very pleased with orders we have had last year as wellProduct : Very good trees amazing price

Service rating : Delivery was very prompt and all trees delivered in excellent conditionProduct : My tree is starting to show buds and is very healthy looking I am looking forward to seeing the first blossom

NA

Service rating : Their courier let them down and therefore had to cancel, but they were prompt and courteous in handling this.Product : Did not receive due to courier's fault.

Service rating : Very good serviceProduct : Nice sturdy trees

Prompt, well packaged delivery.

Service rating : Product looks very healthyProduct : Looks good so far

Service rating : service was very good received the order in 2 days.Product : only issue was price because on the booklet it was buy 1 get one free but i have been told that its a miss print.

Service rating : Very good service at good pricesProduct : Not yet planted up but the plant received was in very good order

NA

Service rating : Very prompt service.Product : Come back in July!

NA

Service rating : I am very surprised I've ordered from them a few times but this time still waiting for my purchase to be fulfilled.Product : The cherry tree was advertised as buy one get one free so I ordered x2.I recieved my order but only 2cherry tree arrived instead of four I have phoned the garden centre but was told someone will call me back to date no one has contacted me still waiting for the 2 cherry tree not happy with the service at all .

YouGarden Comments

Thank you for taking the time to leave your comment. I've sent you an email, in response, which I hope will resolve the issue to your satisfaction. Rest assured that you'll receive the Cherry trees you were anticipating.

Amelia
YouGarden

Service rating : Plants arrived very quickly after ordering and in spite of it being just before Christmas.Product : Plants were well packaged, a good size and appear to be very healthy.

Service rating : The service is very good no complaints at all.Product : The service is very good no complaints at all.

YouGarden were fine but their delivery driver managed to leave tram line in our raised front lawn - made a real mess

YouGarden Comments

Sincere apologies again for this - we have followed this up with the courier.

I'd be happy to arrange a discount on your next order for the trouble. Please email me when you'd like to place your order and I will arrange it.

Will
YouGarden

Service rating : Good service on the phone and prompt deliveryProduct : Good quality trees which look to be healthy and strong. Very well packaged and supported with canes. Eagerly awaiting my first crop of cherries!

Service rating : It's planted, won't know results for a while.Product : But not very happy you never 'honoured' the misprint in the magazine when I thought it was the law you had to honour the displayed price.

Service rating : Order quickly confirmed and plants arrived packed well with clear instructions. Must wait till spring to see if they grow.Product : Must wait to see if the tree is productive. Hopefully it will earn an excellent rating

Parcel thrown over front wall no front door deliver as we were in on that day and front door bell was working OK! also could have damage small fruit tree.

YouGarden Comments

So sorry to hear that. We'll follow up with our courier.

Will
YouGarden

NA

Service rating : I was very disappointed not to find a single instruction on how to plan the tree. Luckily there is the Internet to find answers to your questions.
The tree came in the box with nothing else.
I bought others fruits tree somewhere else they had the instruction and they send me a extra plan as a gift.Product : Well I hope that the tree won't be any bigger than 2 m on adult size, as it was already 1.4 cm.

YouGarden Comments

I am sorry to hear that your instruction booklet wasn't included - I will forward a copy to you by email.

Will
YouGarden

NA

Service rating : One tree was damaged in transit but YouGarden sent a replacement immediately.Product : Planted but I don't expect any results until spring!

Service rating : Asked that delivery date be changed and that trees be left in specific location - done without a hitch. Thanks very much for excellent customer service.Product : Bought as a gift - recipient very pleased.

Service rating : The service from this company has been first class.Product : Lovely tree and bigger than I thought it would be. Some things for the garden I have ordered from other places look a decent size in the picture but when delivered they turn out to be very small. I am so pleased with this tree and can highly recommend.

Service rating : Will order from them again. Excellent value for money.Product : Rated excellent better than just good Trees are 'dormant' so cannot tell but they looked OK when I potted them up. They are a nice shape and larger than expected.

Service rating : Fantastic VFMProduct : A very nicely cultivated and shaped little tree. The lowest weakest branch had broken off and this looked like a packaging error rather than delivery, but not a problem as there are plenty of healthy looking buds above.

Service rating : No problems with deliveryProduct : The trees looked fine and healthy but as they are dormant, can't tell though till next summer

Service rating : Very happy with the whole proceedure.Product : As above

Service rating : It was not made clear of the dispatch date (several months away).
I needed to request delivery date and time when several days past dispatch date without reminder. But no dates could be given by receptionist.
Plant delivered and left at side of house without note through letterbox. Plant left outdoors for several days before being noticed due to bad weather.Product : Plant looks fine for now, perhaps I could give you more feedback when it actually starts to grow.

YouGarden Comments

Sorry to hear about the poor quality delivery. If the plants don't thrive, let us know.

We couldn't determine the exact dispatch date when you ordered, as this is dependent on weather conditions in autumn.

Will
YouGarden

Service rating : Staff were very helpful in replying to email queriesProduct : Arrived in good condition, need to wait and see really!

Service rating : rather efficient, mix up in payment though, the company did not take the money when the order was placed so that when despatch came the card had expired thus back to square one.Product : very early to comment

NA

Service rating : As the Cherry Tree (300005) was advertised 'buy one get one free' I was surprised only ONE tree, not the TWO that were obviously advertised so I'm not pleased at all!Product : Tree arrived in good shape, well packed. It has been planted so will wait to see how well it does in the future.

YouGarden Comments

I have investigated this for you and the reason you did not get the BOGOF deal is because you used a separate offer code for 10% off your order. Had you used the code in our advertising we'd have sent you the second tree too.

We won't be able to send you another tree completely free of charge, however please email me and we'll see what we can do.

2nd December:

It is highly regrettable that you had such trouble with this, however we take thousands of orders via the website - the vast majority with offer codes - each week and seldom do we get any issues.

The box for the code is in the bottom left hand corner of the 'Basket' page on our website. You must have seen the box, because you entered the 10% off code that you used into this box.

If you'd like I can email you to run through the process in detail.

Should you change your mind, we will of course do our best to give you the very best deal.

Will
YouGarden

It is highly regrettable that you had such trouble with this, however we take thousands of orders via the website - the vast majority with offer codes - each week and seldom do we get any issues.

The box for the code is in the bottom left hand corner of the 'Basket' page on our website. You must have seen the box, because you entered the 10% off code that you used into this box.

If you'd like I can email you to run through the process in detail.

Should you change your mind, we will of course do our best to give you the very best deal.