Greetings. I am working on a small network, peer to peer, with a few win 2000 boxes and some XP Pro machines. All systems are running WinFax Pro 10.04. The Host machine is a win 2000 box. I can setup the host/client with no problems, and all the win 2000 boxes are working fine, they send and do what’s expected. With the XP Pro boxes – all seems to work, but faxes will not send. No error messages, no other issues – they just sit in the outbox and don’t send.

I will not be back on-site till Monday morning so cannot check the chosen device. What should be there?

Thanks for the reply……

It should say “First Available Device” or “WinFax PRO Fax Sharing ” or something similar to that.

It may be trying to send the fax on a device that no longer exists, or isn’t connected.

confirm that “Fax Sharing” is the only checked active device under Tools, Program Setup, Modems & Communications Devices

If that still doesn’t work, then try reconfiguring the Fax Sharing in WinFax by clicking on Tools, Program Setup, Modems & Communications Devices. Select “WinFax PRO Fax Sharing” hold the SHIFT key, then click PROPERTIES. This will go through the process of setting up the Fax Client again.

If that doesn’t help, Try performing a Rebuild on the STATUS.WFB log file.

(Run REBUILD.BAT from the WinFax folder on each of the Windows XP machines) and select the STATUS.WFB file each time) Make sure WinFax is closed and the Controller is shut down first before you attempt this.

Now, from this machine, a different one than the one I was using last week, I have a different error. I go into program setup, client, select the host – no errors. When I try to fax, I get the following error message: Win Fax PRO is unable to connect to the WinFAx Pro Host station called whatever. Make sure an account has been created for you on the host station (using the same name/password used to login to your client station). This has been done. What I did is setup ALL machines to log on as Administrator with no password – and these are the settings on the host machine. I can browse this machine no problem, and I can setup the client software with no issues.

Now, from this machine, a different one than the one I was using last week, I have a different error. I go into program setup, client, select the host – no errors. When I try to fax, I get the following error message: Win Fax PRO is unable to connect to the WinFAx Pro Host station called whatever. Make sure an account has been created for you on the host station (using the same name/password used to login to your client station). This has been done. What I did is setup ALL machines to log on as Administrator with no password – and these are the settings on the host machine. I can browse this machine no problem, and I can setup the client software with no issues.

K – what next?

PS – I am faxing from inside of ACT 2000.

HELP!!!!

you need to click on the log headings, across the top, then right-click, and select “Other” from the pop-up menu.

If your getting this error “Win Fax PRO is unable to connect to the WinFAx Pro Host station called whatever. Make sure an account has been created for you on the host station (using the same name/password used to login to your client station).”
then HOST Fax Sharing may be setup, but a connection is not made.

I suggest you follow these steps on the CLIENT Windows XP SP2 machines only.

SECTION 1,2,3 ONLY If you are using Windows Firewall, if not skip these step. IF YOU are using another Firewall, make sure Section 2 is followed for your specific firewall software.

Section 1: To ensure that the Windows Firewall is enabled

At the host computer, log on as a user with Administrative privileges.

Section 2: To add the WinFax Controller program to the Windows Firewall Exceptions list.
On the Exceptions tab, click Add Program.
Select Controller. The “Path:” box displays a path that ends in Wfxctl32.exe.
If the host and client are on the same network (subnet), click Change scope and select My network (subnet) only.
Click OK, and then click OK again.
In the Programs and Services list, ensure that the box next to Controller is selected.
Click OK, and close the Windows Control Panel.

Section 3: To enable Remote Administration traffic through the Firewall by enabling RPC and DCOM

Done all the above. No firewall is running on this machine. They have a firewall protecting tem from internet hacks, but the network is behind this firewall – so the individual machine is not firewalled.

Your help most appreciated. I am going thru other posts to get hints and have tried everything suggested to date.

If you still can’t connect, and you are sure there are no firewalls blocking (or even Norton Anti-Virus Worm Protection) then I would recommend reverting the Windows XP SP2 machines back to version 10.03
This unfortunately involves uninstall and then reinstall of WinFax PRO 10.03.

Once you do this, you will have to reconfigure WinFax on the Windows XP SP2 machines and perform the steps again listed above in Section 4.

Verson 10.04 is recommended only when all the computers are Windows XP SP2 including the Host.
(non-mixed networks)

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