As operations continue to return to normal, this will be the last status update unless conditions change.

The following applies to Cash Vault services and Brink’s courier service for the areas affected by Hurricane Irma: All cash vaults in the Alabama, Florida, Georgia, and South Carolina markets have returned to normal operations, with the exception of Ft. Myers, FL. Ft. Myers- Continues to experience limited operations in vault processing due to storm damages. All normal routes are being performed by the courier for deposit pick-up and change order delivery.

For clients using ACH, we have been advised that certain financial institutions are temporarily closed which will delay transactions and ACH returns involving those institutions (for instance, FIs in U.S. Virgin Islands and Puerto Rico). Please be advised that additional institutions may be affected as Hurricane Jose progresses. NACHA rules provide for accommodation for these situations (e.g. Section 1.5 of the NACHA Operating Rules). BBVA Compass ACH operations and systems are not anticipated to be affected.

Our Business Relationship Services will be conducting business-as-usual on all days with calls and emails being re-routed to unaffected areas. Continue to utilize your designated regional BRS contact information.

BBVA Compass extends its hope that each of our customers and employees can work towards rebuilding all that may have been lost. We encourage you to continue to stay diligent about your safety, as damages from the storm present continued hazards.

Wholesale Lockbox

Overview

Make your funds available faster

BBVA Compass' lockbox services enable your company to receive, process, and deposit work much more quickly than handling in a manual environment. Our automated solutions enable your company to streamline your remittance processing so that information and funds can be accessed much earlier in the processing cycle.

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Powerful

You choose the processing options that best suit your company's needs and let BBVA Compass' Wholesale Lockbox service professionals enhance the quality of your processing and customer service. Since BBVA Compass deposits the checks for you, you gain additional audit controls due to the further separation of the depositing and account posting functions.

Cost Effective

BBVA Compass' Wholesale Lockbox service eliminates mail, receipt, and processing of receivables in your office, allowing for more effective use of your staff. Deposits are made promptly and your need for expensive remittance processing technology is eliminated.

Lockbox Distributed Capture enables you to capture checks remitted to your office for same day processing through your lockbox. After you scan the remittances and associated documents, BBVA Compass will include these transactions with your lockbox deposits. That provides you with a single processing stream and a comprehensive image archive and data transmission to post the items to your receivables system.

Efficient

Efficiency is further improved by utilizing our Account Receivables Invoice Matching service that utilizes the information from your open accounts receivables file to pinpoint items that match open receivables so that you can promptly close the transaction.

To further your straight through processing goals, we also offer the option for you to receive a consolidated file of your Lockbox, ACH, and wire transactions in a file format compatible with your system with multiple delivery windows per day.

Locations

Processing Locations

BBVA Compass has lockbox sites in:

Birmingham, Alabama

Dallas, Texas

Houston, Texas

San Antonio, Texas

Tempe, Arizona

We have several processing packages to choose from, and some customization is available.