Finally a phone that works!

After weeks of working around the fact that half of my screen wasn't responding to touch, I finally decided that the squeaky wheel gets the grease. I called HTC directly to complain about the part going bad in less than 2 months and they very nicely helped me get everything straightened out. They worked with Verizon to get me a certified refurb through my manufacturers warranty, even though I have already had it repaired at an outside facility. The new phone came overnight and I am stoked to finally have a fully functional phone.

Good for you! I have often found the same thing to be true. You definitely have to make some noise to get anything accomplished with these big companies. It is too bad they can't just stand behind their products without having to complain incessantly first.