KUSANAGI support plan

What is the KUSANAGI support plan?

This is a support plan for WordPress site and server for those who plan to introduce KUSANAGI into their own company in a public cloud, private cloud, on-premises environment.

Plan details

Basic service

Contents

Amount etc.

Support application

WordPress (We also support when we build WordPress site other than our company.)

KUSANAGI Software usage fee

Software usage fee of KUSANAGI.

Included in the plan.

Cloud hosting contract

Please provide the contract yourself directly with each public cloud provider, or provide to us a private cloud or on premises environment. Consultation of introduction is also accepted.。

Included in the plan.

Cloud hosting usage fee (monthly)

In case of using public cloud, pay directly to each public cloud provider.

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Support Subscription / Managed Fees (Monthly)
Minimum contract period is 3 months
(In the case of a one-year contract lump-sum payment, there will be a 10% discount.)
*1、*2

Less than 30,000 PV per month (1 instance up to 1 site)

$500 / month

Less than 300,000 PV per month (1 instance, up to 3 sites)

$750 / month

Less than 1 million PV per month (1 instance, up to 3 sites)

$1,000 / month

Less than 3 million PV per month (1 instance, up to 3 sites)

$1,250 / month

Less than 10 million PV per month (1 instance, up to 3 sites)

$1,500 / month

Less than 20 million PV per month (1 instance, up to 3 sites)

$2,000 / month

Less than 30 million PV per month (1 instance, up to 3 sites)

$2,500/ month

More than 30 million PV per month (up to 1 instance, 3 sites)

Please contact us.

*1 Instance size assumes 3 GB memory, 1 vCPU, 20 GB storage, but if higher specifications are required, the estimate will be done separately.
* 2 When increasing the number of instances, we will charge an additional 40% of basic the charge per instance.

Available Public Cloud

We will select and configure the cloud according to the your situation, from over 10 domestic and overseas public clouds https://kusanagi.tokyo/cloud/ such as Microsoft Azure, Amazon web Services, IBM SoftLayer.

Included in the plan.

Data center location

More than 30 countries in more than 30 countries, including Japan, the US, Singapore, Korea, Hong Kong, India, Australia, the UK, Germany, France, Italy, Ireland, the Netherlands, Canada, Mexico, Brazil etc. (Depends on the location of each public cloud ).

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WordPress Operation Technical Support

We will provide e-mail or online consultation and technical support for WordPress, plug-in and theme ticket system (3 times per month, total 6 hours, within 3 business days response).

Included in the plan.
* Support work other than remote access for survey purposes will be provided separately for a fee.

Server operation technical support

We will offer technical support for public clouds and KUSANAGI’s middleware via (3 times per month, up to 6 hours total, within 3 business days)ticket system, mail or consultation online.。

Included in the plan.
* Support work other than remote access for survey purposes will be provided separately for a fee.

Maintenance / Other

Contact desk by telephone (within business hours)

Contact desk when you contact us during business hours.

20% of basic charge / month

Primary failure countermeasure (within business hours)

Perform primary failure handling during business hours.

One time up to 4 hours $500

Server, application maintenance work (within business hours)

We perform support work such as secondary failure handling and maintenance work once a month for 2 hours.

We will make an estimate

Live Server Monitoring

We will monitor server up- and down-time

1 instance $100 / month

Backup / Restore

We will back up 2 generations once a month and restore it 20,000 yen / month.

Included in the plan.

Initial cost / migration cost

KUSANAGI’s initial setup and server configuration

Single Instance Configuration

$1,500 / 1 instance

Multi instance configuration
(High Availability Configuration)

$2,000 / 1 site

Migrate an existing WordPress applications to KUSANAGI

Move existing WordPress applications to KUSANAGI.

$4,000 / 1 site

Migrate existing non-WordPress applications to KUSANAGI’s WordPress

Move existing non-WordPress applications to KUSANAGI’s WordPress.

Please contact us.

Migrate existing non-WordPress applications directly to KUSANAGI

Move existing non-WordPress applications directly to KUSANAGI.

Please contact us.

Option service

Performance

Performance Tuning (1 time)

We will aim to improve average response performance by 30%

1 site from $90,000 ~/ 1 time

Performance Tuning (SLA)

Continuous performance tuning and average response 1.2 seconds SLA will be provided.

40% of basic charge / month

Security

Obtain and install SSL certificate.

Acquire and install SSL certificate.

1 certificate $300 to $2,500 / year

Always-on SSL (HTTP/1) migration

Always-on SSL (HTTP / 1) switch

$5,000 / 1 site

Always-on SSL (HTTP/2) migration

Always-on SSL (HTTP / 2) switch

$5,000 / 1 site

OS, Middleware Minor Updates * 1

Update the OS and middleware of minor versions up to 3 generations ago to the latest version.

1 instance $1,000 / one, or 4 regular updates per year $200 / month

Update the OS and middleware of the minor version before the 4th generation or earlier to the latest version.

1 instance $2,000 / 1 time

WordPress, theme, plugin minor updates * 1

Update WordPress, themes, plugins up to 3 generations before the minor version to the latest version.

$2,000 / 1 site or periodic updates 4 times per year $400 / month

Update WordPress, themes, plugins up to 4 generations before or earlier of the minor version to the latest version.

1 site $4,000 / 1 time

Update CVE for OS, middleware, WordPress, themes, plug-ins * 1

Medium or high priority CVE updates will be applied within 1 week from the day the update is offered.

$400 / month

*1 Implementation of the update will first be implemented to the staging server, if none exists it will be implemented directly to the production server. In the case that it cannot be displayed nor start correctly, the server will be rewinded to a previous snapshot. If the update is preapred on the verification server each time, there will be a charge of 50% or more.