Shipping Help

How long do you take to process my order?

While we endeavor to ship all orders within one 1 business day, please allow up to 5 business days from the date of purchase for processing your order.

If you purchase made-to-order product(s), custom order or commission, processing time will be vary as per stated in the product description and/or agreement.

How long does my package take to arrive?

Standard shipping is typically via USPS First Class Package, USPS Priority Mail or UPS Ground. Delivery time frame varied by location, approximately 1 to 5 days within United States and 2 to 3 weeks for international shipping.

If expedited shipping is required, please contact us prior placing an order.

Can I insure my package?

All domestic order ship via USPS Priority mail with Declared Value.

For international order, order weight more than 4 lbs will be shipped via USPS Priority Mail with Declare Value. Order weight less than 4lbs, such as drawing, print and merchandise will ship at lower cost with USPS First Class Package that do not provide insurance service. You can request for shipping upgrade to Priority Mail by email to sales@lavennzooi.com prior placing an order at additional cost.

Do you ship to international address?

We ship order from our studio to worldwide location; however, we do not accept P.O. Box or hotel address.

Is my package trackable?

We'll send a shipment notification email with tracking number when we dispatched your order. You can track your package on the carrier's website.

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