As of Monday April 25th, the Star System reports will be able to show mobile Telecharge/Telecharge Offers sales separately from desktop Telecharge/Telecharge Offers sales. Note that this change will only affect reports for sales starting April 25th. Any mobile sales prior to April 25th will still be reported together with desktop sales.

The big change powering this is that the two mobile websites will begin selling tickets using a new Star Seller group, XAWEM1. The desktop websites will continue to sell tickets using the Star Seller group XAWEE1.

By default, your PERFSALE and TOTSALES reports will still group all of these sales together as X sales or X1 sales. However, if you’d like to see desktop sales only, or mobile sales only, it’s easy to do!​

Perfsale

In the Perfsale report, click on the Report Options button

​This will open a screen where you can specify the Seller Group you want to see. In this example the report will show just desktop sales for Telecharge/Telecharge Offers, but if you want to see mobile sales only, you can enter XAWEM1 instead of XAWEE1.

​The report itself will list the Seller Groups at the top.

Totsales

​In the Totsales report, click on the PC/PG/PSET/SELLER CODE/GROUP button.

Like for the Perfsale report, this will open a screen where you can specify the Seller Group you want to see. In this example the report will show just desktop sales for Telecharge/Telecharge Offers, but if you want to see mobile sales only, you can enter XAWEM1 instead of XAWEE1.

The report itself will list the Seller Groups at the top.

Conclusion

Many other reports include the ability to see sales by Seller Group, so if there’s a report you want to use to see mobile sales, please contact your Client Services Account Rep at clientservices@shubertticketing.com for assistance.