Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

Not sure what speed it drops to (64kb maybe?) but the one time i've gone over on vdsl it was basically completely unusable even for very basic web browsing. Would not recommend. perhaps ufb is different but i wouldn't count on it.

It drops to pretty much dial up speed. If you need to get full speed back before your monthly cap renews you'll need to buy a data add on. Purchase data add on and you'll be back up to full speed in 15 mins ish. I'm on snap 100/50. My connection speed dropped to dial up a few months ago. I had no idea what was going on until the email from snap arrived saying I'd gone over. All this Netflix HULU streaming pushed me over for the first time. I've since moved to unlimited.

defiantly another reason to go unlimited on fiber - in-which snaps unlimited, is the first unlimited i have personally used and not noticed a degraded performance compared to capped. if cost isnt a huge factor for you, ild upgrade it :D

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

PoHq: It drops to pretty much dial up speed. If you need to get full speed back before your monthly cap renews you'll need to buy a data add on. Purchase data add on and you'll be back up to full speed in 15 mins ish. I'm on snap 100/50. My connection speed dropped to dial up a few months ago. I had no idea what was going on until the email from snap arrived saying I'd gone over. All this Netflix HULU streaming pushed me over for the first time. I've since moved to unlimited.

This happened to us right near the end of our monthly cycle thanks to watching all of the new season of Orange is the New Black. Coped for three whole days on dial-up speed! My reading of Snap's website is that any additional data or data packs one purchases are valid only for that current billing cycle - can someone please confirm if this reading is correct? Would be far more useful to be able to bank any unused data for future months, as per Slingshot (or at least as they did provide when we were with them).

My reading of Snap's website is that any additional data or data packs one purchases are valid only for that current billing cycle - can someone please confirm if this reading is correct? Would be far more useful to be able to bank any unused data for future months, as per Slingshot (or at least as they did provide when we were with them).

Yes it does. I also got caught a couple of weeks ago.

I added 100GB datapac. It's now gone. You also have to make sure to 'deactivate' the add-on as my understanding is that if you don't, it will automatically add it every month.

Totally needs to up the speed on the fibre vs adsl speeds when cap is used up. 128 kbps or 256kbps would be enough for services like voip to work reliably. The 64 kbps is a legacy speed left over from the bad old Telecom days.

If the speed drop is to 64kb/s when you go over the limit, that would not be enough for a VOIP phone call (which usually needs about 85kb/s), so does the Snap provided voip phone just stop working when you run out if data?

mruane: If the speed drop is to 64kb/s when you go over the limit, that would not be enough for a VOIP phone call (which usually needs about 85kb/s), so does the Snap provided voip phone just stop working when you run out if data?

Cheers Mike

ild assume the speedlimit is enforced after vitals, or the VOIP makes use of the CIR of UFB.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

@hio77 - I know that with XNet once the speed drop was invoked (on an ADSL line) the phone just would not work until I topped up the account with more data to get the speed back. They were my only phone provider back then so it was a real issue. It would be good to know what Snap do in these cases because streaming fair sucks at your data plan!

timmmay: We could probably answer the question with a 5 minute phone call to Snap...

How about this: when we were left with dialup speeds for three days, we continued to have a working phoneline (apart from the unrelated matter we found out about a few days later after complaining of calls not going through only to later find out someone had hacked into our Fritzbox and had been making tollcalls from our account!).

I mentioned this VOIP issue to the Snap call centre and they confirmed it would continue to work at the reduced speed, but didn't give me any technical explanation.