This is a great place to search for help, but you can help people to help you if you can put into words just what the device is doing and what you may have recently changed. What made you pull your battery?

Normally, I'd troubleshoot this by starting with screen indications before the device resets. Then I'd pull the battery. Sometimes a data file in the OS can get corrupted cause a reset loop. I'd look at recent changes and reverse them. If the battery pull is unsuccessful, you might be faced with reloading the OS or even having the phone replaced if it's still under warranty

It's not hearsay. Pulling the battery at the wrong time, no matter how unlikely, will brick your phone. Why risk it? Also holding the volume keys until the boot circle appears will force a startup level diagnostic on boot.

It's not hearsay. Pulling the battery at the wrong time, no matter how unlikely, will brick your phone. Why risk it? Also holding the volume keys until the boot circle appears will force a startup level diagnostic on boot.

Posted via CB10

Except on stl100-1. They can only do it by holding the power button down until the reboot screen

Oh, hang on or is this hersay from what you've read on the forum(s)???

Originally Posted by toobs623

It's not hearsay. Pulling the battery at the wrong time, no matter how unlikely, will brick your phone. Why risk it? Also holding the volume keys until the boot circle appears will force a startup level diagnostic on boot.

Posted via CB10

I can't sorry. But it's something we got from BlackBerry support.

Do you wanna do battery pulls on your BB10 device? I'm not stopping you.

Thanks for the reminder. I'd forgotten that lots of folks don't know to turn the phone off before pulling the battery.

Sometimes we don't to it to out computers (i.e. Windows Start Menu > Turn off, wait till the OS shuts down, hit the power buttom), it's easy to ignore it on mobile, specially when that used to be the go to 1st step for bug fixing.