Noticeboard

Ask our receptionists for a login so that you can use our website to the full

1. Order repeat prescriptions on-line

You can order all your repeat medications without having to put pen to paper or find your last counterfoil!

2. Synchronise your medications

It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'

3. Book appointments on-line.

You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead

This should help you ensure that you see the doctor who knows you best

4. Consider using telephone appointments

These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.

5. Keep us up to date with changes of address, mobile numbers and email

We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are

needed

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints and feedback

Complaints and feedback

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Equally, we love to hear constructive feedback and complements if you are pleased with our service. Feel free to use the practice email address for this and addess it to our practice manager.