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Forums - General Chat - DVD replacement

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KeithB wrote: I understand your personal opinion to be of the actor and not her acting ability. You don't 'understand', you 'assume', and you know what they say about assumption being the mother of all f**k ups.

KeithB wrote: I don't know what their policy is, that's why I've asked. The blank DVD I purchase have a limited lifetime warranty which means if you have damaged the disc by scratching it or other means they won't replace it. Also they are not responsible for data loss, which means they will not pay for the cost of the data recovery, if possible.

It would be interesting to see if anyone else here has the movie Contact that was purchased when it was first released, to see if they have any problems.

Otherwise, if the disc does not work properly or play correctly due to any other conditions, the disc will be replaced at no charge. This would be my situation. I don't see why retail DVD movies should be any exception. But I'll soon enough know.

If the movie industry had a bad batch of discs in their mass production, the vendor would replace them at no charge. So why wouldn't this apply to their customers?

Intergalactic Ponce wrote: To be honest, I've got the R2 of Contact which was one of the first DVD's released back in 98 (I'm guessing at the rough date here). When I looked at it about 6 months ago for the first time on on my LCD 16x9 TV (after not seeing it for a good 5 years - what is it with this film? Nobody watches it) it looked atrocious.

I'd apply a bit of perspective to this and just pick up the title again as cheap as you can. Or wait for an inevitably beefed up Special Ed. You've waited 10 years to watch it so far. What's another year or two?

What have I said to lead you to believe I haven't watched it in 10 years? I only mentioned it is a 10 year old disc. I've watched it several times in the past year.

My misunderstanding. I assumed this to be a case of you not having seen or played the disc in the last 10 years and now, all of a sudden, it fails to play properly.

I would imagine it's just a faulty disc along the lines Chris has described. I would imagine that you're not alone in having (10 year) old discs that now don't play though.

It is kind of worrying that certain ramdom discs in our collections might be breaking down (chemically) but nothing lasts forever. For the price of a title that you can pick up for a few quid/dollars, I wouldn't lose any sleep over it.

Having said that, I appreciate that none of that answers your query over a distributors liability for discs that are not damaged by the customer but that fail over time.

I understand your personal opinion to be of the actor and not her acting ability.

Shouldn't assume that folks who don't share your opinion are ignorent or have some underlying motivation. Just look at all the various comments for each DVD announcement and you'll find a few negative opinions of critcally praised films and vice versa. Hey, some people actually pay money to see Uwe Boll films It's good to live in a world where everyone is not automatically nodding their heads at the pronouncements of KeithB. Spend the $5 for a new copy of Contact from the bargain bin and have a great day.

If it's one of the first titles around it's entirely possible that the manufacturing process wasn't up to the standards we expect today. There are a number of things that can cause discs to go screwy. Chemical interaction is one. The reflective layer can even interact with oxygen. The glue that bonds the two layers together can sometimes fail.

I don't know what their policy is, that's why I've asked. The blank DVD I purchase have a limited lifetime warranty which means if you have damaged the disc by scratching it or other means they won't replace it. Also they are not responsible for data loss, which means they will not pay for the cost of the data recovery, if possible.

It would be interesting to see if anyone else here has the movie Contact that was purchased when it was first released, to see if they have any problems.

Otherwise, if the disc does not work properly or play correctly due to any other conditions, the disc will be replaced at no charge. This would be my situation. I don't see why retail DVD movies should be any exception. But I'll soon enough know.

If the movie industry had a bad batch of discs in their mass production, the vendor would replace them at no charge. So why wouldn't this apply to their customers?

Intergalactic Ponce wrote: To be honest, I've got the R2 of Contact which was one of the first DVD's released back in 98 (I'm guessing at the rough date here). When I looked at it about 6 months ago for the first time on on my LCD 16x9 TV (after not seeing it for a good 5 years - what is it with this film? Nobody watches it) it looked atrocious.

I'd apply a bit of perspective to this and just pick up the title again as cheap as you can. Or wait for an inevitably beefed up Special Ed. You've waited 10 years to watch it so far. What's another year or two?

What have I said to lead you to believe I haven't watched it in 10 years? I only mentioned it is a 10 year old disc. I've watched it several times in the past year. I would love to have the high-def version I saw on cable. I've not seen it in any stores. It's in my top 20 movie list.

What is it with the film? Let me answer you with a question. Suppose I asked you the same question about one of your favorite films?

To be honest, I've got the R2 of Contact which was one of the first DVD's released back in 98 (I'm guessing at the rough date here). When I looked at it about 6 months ago for the first time on on my LCD 16x9 TV (after not seeing it for a good 5 years - what is it with this film? Nobody watches it) it looked atrocious.

I'd apply a bit of perspective to this and just pick up the title again as cheap as you can. Or wait for an inevitably beefed up Special Ed. You've waited 10 years to watch it so far. What's another year or two?

From his comments, I would have thought he had had the disc for 10 years and it has now gone faulty.... I will be interested to hear how you go KeithB as I have a few older discs that, whilst they still work, the layers have a "spilt liquid" look to them as they are possibly in the early stages of "DVD-rot". Considering the actual medium inside the disc itself should be sealed from the elements, you would think that it should last forever...

It must be because the dye is wearing out. I have the same DVD player that I had then and all my other DVDs play fine. This one now has pixellation in the same place every time and soon after that it stops playing. I have to skip a chapter or two to continue playing. Dvd life expectancy is much longer that 10 years as you should know. I don't know policy though and see no mention of warranty on the box.

Well I was sure someone knew policy here. Anyway I just contacted them and someone will call me tomorrow from the right department. That will be interesting, if they call.