FAQ

Ordering Your Invitations

Step 1: Create Your Invitation Set
Visit our Invitations and Save-the-Date sections and find the design that best suits your style. After you find your favorite design, use the menus to select quantity, paper, envelopes and any upgrade options you’d like. The onscreen price will change according to the options you choose. If you’re ready, you can even personalize your order before you pay!

Step 2: Complete Your Transaction
Pay for your order using a major credit card (Visa, MasterCard, American Express and Discover) or PayPal.

Step 3: Approve Your Proof
We’ll take over from there and create a digital proof(s) of the design personalized with your wording. After you approve your proofs via our easy online approval form, we’ll print and ship your order within 10-15 business days. We’ll email your tracking number as soon as your order ships.

And of course, real live humans who answer your questions, customize your design, package your order, and do whatever we can to deliver invitations worthy of your big event! We’re here to make sure you feel at ease with ordering and make the process of customizing invitations as easy as possible.

Yes! We include free envelopes with every order. This means if you order invitations and RSVPs, you’ll receive invitation and RSVP envelopes in the color of your choice. (For obvious reasons, this doesn’t apply to postcard-style save-the-dates or RSVPs.)

Our signature envelopes are included free of charge. These house favorites include two lovely linen neutrals and a vintage-inspired “paper bag” style, all of which perfectly complement our designs. If you’d like a different color or finish, we offer lovely metallic envelopes for a small additional fee.

You can either submit your wording when you order (directly on the product page!) or if you need more time, email us the details.

For most Royal Steamline designs, you can either give just “the facts” (names, venue, date, etc.), or tailor the wording to better reflect your style. It’s up to you! To ensure your personalized invitations look just as lovely as our examples, we encourage you to use our online examples as your guide for available space.

If you have any questions regarding your wording (and how to make it fit on an invitation), please get in touch and we’d be happy to assist!

Unfortunately, no. We wish we could show a digital mock-up of your design before you order, but our unique designs cannot be integrated into an automated preview system.

In order to ensure your invitations look their best, nothing is automated in our design process. Our designers carefully create each and every digital proof: We ensure there are no awkward gaps or line breaks, no crowded lines or tiny, illegible text. We’ll even advise on how to best word your invitation.

And don’t forget that with your order, you will receive 2 free digital proofs. This gives you the opportunity to review, approve or make small changes before it is sent to our print house.

Absolutely! Before your order goes to our print house, we will send you a proof of your customized design. If everything looks as it should and you approve your proof, your invitations will then be printed. If small adjustments need to be made (such as correcting typos or changing the time of an event), we’ll make the changes and show you a revised version of the proof. Your purchase includes one (1) round of minor revisions (this means you’ll receive up to 2 rounds of proofs for free!) Additional proofs are $45, while the fee for larger revisions — such as adding or subtracting large portions of text — are calculated on a case-by-case basis.

A digital proof is the online version of your personalized invitation, save-the-date, address stamp, etc. It contains your wording and any custom design changes, as well as details of your order. Here are some things to keep in mind when checking your proof:

Yes! After you place your order, you’ll receive a link to your personal proof page that will show you a digital version of your personalized design. If small adjustments need to be made (such as correcting typos or changing the time of an event), we’ll make the changes and show you a revised version of the proof. (Small revisions will be made in 1-2 business days.) Your purchase includes one (1) round of minor revisions (this means you’ll receive up to 2 rounds of proofs for free!)

Customizing Your Order

Of course! You can customize most of our designs as long as it fits within the structure of your chosen design. What does this mean? It means that we can change every word on an invitation so long as it doesn’t require a complete re-design of your selected style. For example, if you purchase Steamside but then want only six lines of text instead of the default 17 lines of text, an additional design fee may apply.

Want to add or subtract a single line (such as “Together with their parents” or the name of a town)? Most of the time, this won’t be a problem. However, it’s always a good idea to contact us before you make your purchase, just to be sure that your proposed wording will work!

All of the invitations featured on our website are “readymade.” This means our invitations are sold with the design, color and fonts as found on the website and ready for you to personalize with your wedding wording.

If you’d like to change a design element or color on one of these designs, please contact us with the details. We’re always happy to work with you to help tailor our designs to your personal style. Customizing a readymade design will incur an additional design fee.

Payments

We accept all major credit cards (Visa, MasterCard, American Express & Discover), PayPal (you don’t even need a PayPal account to use PayPal, by the way), precious stones, Rentenmarks, doubloons and pieces of eight.

If you have any trouble checking out, please contact us and we’ll get back to you right away!

We make sure it is! Our website employs industry standard 128-bit SSL encryption to safeguard all information related to your credit card. Furthermore, we do not archive any credit card information on our servers.

If time is of the essence, we have two options for Rush Services that will expedite the design and/or printing process:

Rush Proof and Printing: Your digital proof(s) will be ready for you to review in 2 business days if you submit your final wording by 12:00 PM PST. If you submit after 12:00, your proofs will be ready to review in 3 business days. Your order will be shipped 6 business days after you approve your proof(s).

You may add this rush option by selecting it from the Rush Services menu on any invitation page.

Rush Envelopes: Your envelopes will ship within 2 business days of placing your order. Please contact us for pricing and to ensure your envelope color is in stock. Due to the expense of international shipping, this service is only available to U.S. customers.

The best way to check the status of your order is to log in to your Royal Steamline account. There, you can find status updates on each step of your order — from proof approval to printing to shipping. While logged in to your account, you can also contact us via the messaging system to better track our correspondence to your order.

International Orders

Tout à fait! We welcome the opportunity to work with couples from around the globe. We’ve designed invitations for weddings in Italy, Japan, Finland, Turkey, Sweden, France, Germany, Australia, the United Kingdom and beyond! If you don’t see your country listed in the drop-down menu at checkout, please contact us with the details of your order and shipping destination.

All orders are shipped via USPS (our quickest, most reliable and economical option). If you prefer a different shipping method, please contact us for a custom quote.

Approximate Transit Time
USPS First Class Mail: 6-14 business days
USPS Priority Mail International: 6-10 business days
USPS Priority Express International: 3-5 business days

We include tracking numbers for all Priority Mail shipments so you may check the status of your package delivery. While transit and custom delays are not typical, we recommend giving yourself extra time should they occur.

Customs
All orders are shipped with postage paid in full. The shipping fee applied at checkout includes tracking and insurance of your package up to its full value, as permitted by your country. Any customs, tax, duties or additional fees that may occur at the time of delivery are your responsibility. Since tax and custom fees vary from country to country, we cannot be responsible for these unforeseen charges. For more information on possible delivery fees in your country, please contact your customs agency and/or local postal service.

Almost always, the answer will be yes! We have created versions of our invitations in a variety of languages. We’re able to accept orders in other languages depending on the selected design and the language you’d like to use (some fonts simply don’t contain special characters). Due to the additional design work necessary, we do charge a small fee for creating invitations in language other than English.

Please contact us before ordering and we’ll work out the details!

Samples

1. Select your favorite designs from our wide selection of invitation samples.
2. Complete the checkout process and your samples will be on their way!
3. You’ll receive your samples in 1-5 business days within the U.S. and 7-10 business days for all other countries.

Returns & Cancellations

Invitations & Save-the-Dates
A refund is available within 7 days of the date of purchase as long as custom wording has not been submitted. A 3.5% transaction return fee will apply or you may opt for store credit. There is a 70% cancellation charge if you decide to cancel after you’ve submitted your personal wording or 7 days after your order was placed. Once you approve your digital proof, your design is sent to print and we cannot refund any part of your payment.

Since your invitations are created just for you, they cannot be returned for a refund after the printing process has begun. If there are any errors that you did not approve in your proof, please contact us and we will correct it as quickly as possible!

You may cancel your invitation order for a full refund within 7 days if you have not submitted your customized wording. A 3.5% transaction return fee will apply or you may opt for store credit. Please contact us to work out the details.

If you have submitted your wording, then your order is in progress and we have started designing your custom stationery. Please see our Terms & Conditions for more information.

Customer Service

We take great pride in the quality of our designs. We proof, count, inspect, re-count and re-inspect your order before we package it for delivery to ensure everything is perfect for you. Problems rarely occur, but if you see something that needs addressing, do contact us within two (2) weeks of receiving your order so that we can help resolve the issue!

You are welcome to order additional invitations, with a minimum order of 50. Since your invitations were created just for you, they will need to be reprinted, but the timeline will be shorter than your original order. Please contact us for a quote.

To avoid having to order additional invitations (and take advantage of the larger quantity price break), we recommend ordering more invitations than you think you may need. Rounding up (by 10 or so) will give you a safety net for last minute guest list additions, post office errors and extras for family keepsakes.

Fast and clear communication is very important to us. We answer each and every email within 2 business days. If you haven’t heard from us, please check your junk mailbox, as our return email may have been blocked by your email client. And don’t forget to whitelist our URL (royalsteamline.com) to ensure you don’t miss any of our important emails!

The best way to contact us is through email. Just submit your information via our handy-dandy form and we’ll get back to you as soon as possible (within 1-2 business days). Don’t forget to include important details like your event date, as well as the quantity, design and set you’re interested in so we can quickly and efficiently answer your questions.

Please note that due to the high volume of correspondence we receive, design consultation phone calls are by appointment only.

Everything Else

Being based in Portland, Oregon, it’s difficult not to embrace green practices.

Our design studio is carbon neutral.

We print on FSC certified paper at a local FSC certified print house that runs on 100% renewable wind power. Recycled papers are made with a minimum of 30% post consumer fiber and meet federal procurement guidelines. All mill processes, including packaging, are environmentally preferable.

We are paper fanatics! As such, we use a wide range of premium papers to showcase our designs. From iridescent pearl linen to super-thick textured kraft, we try to offer a range of options that are affordable, beautiful and environmentally friendly.

If you’re interested in paper, we’d encourage you to purchase samples of our designs in order to feel the texture of linen, the finish of kraft or the subtle shimmer of our iridescent papers and envelopes!

The background colors and textures that you see on many of our designs are actually printed directly onto the white or cream paper stock as part of the overall design. This allows you to customize all the colors used in your design, without the limitations of colored paper stock.

So you see, there is no “vintage style paper” until we make it that way!

While we may offer envelope printing at some point in the future, we presently do not offer this service. Regardless of the color of envelopes you order, the envelopes you will receive with your order will be blank.

Alternatively, you may be interested in our Return Address Stamps, available in a variety of styles. We like to think of our stamps as DIY printing presses to give your envelopes that special touch.

At Your Service

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Welcome Aboard

Royal Steamline creates more than mere vintage wedding invitations. We craft paper goods that combine elegance with the unexpected. Equally enamored with history and pop culture, we sail these seas armed with a deep library of obscure inspirations. We're not just designers — we're navigators plotting the course of your wedding.