I know for a fact Microsoft doesn't contact you like that.I believed you was in a scam.Thats a ploy to gain access to your computer and personal info,I hope you the best.Contact trend support,you never know what was accessed or installed.

@bobridgway2000 Thank you for informing us this situation. We're not sure whether Sam Technologies 247 has contractual relationship with Microsoft or not, but as @chrlshlmn mentioned, we don't think Microsoft would proactively contact customers to perform remote services.

We have many reasons to suspect this was a scam, as @chrishlmn described, and that your personal info and PC is at high risk now of personal information leak and other security attacks. Your Quicken account opening is likely related to whatever was performed during the remote session.

Since you're our Premium Support subscriber, and that you're eligible (e.g. no additional fee) for a "Security Health Check Service" on your PC, please contact our Premium Support center at your earliest convenience and our engineer will perform the checkup service remotely (but safely!) to make sure your PC is safe. To contact our Premium Support, please click the link below and find the number for North America in the "Call Premium Support" section at bottom right of page:Ways to Contact Support

Thank you for being a long-time customer and a subscriber of our Premium Support!