Re: yaesu

Sorry for the size of this reply. I was having problems with my FT-8100
(lights out as explained below) and wrote for help. The response and my
email follows. From their email, I replied, "Does this mean you have no
further ideas", to which I got no reply.
I finally sent it in October 18, 2001, and, even though I have called on
11-14-01, 11-30-01, 12-5-01, 12-17-01 and the latest 12-19-01, I have yet to
receive an estimate to replace the lamps in the display (they appeared to be
surface mount and I did not want to mess with it). I have been told each
time that they have sent a message to the supervisor to put a rush on it.
They have not proved it by me.
The reply to my original message (also below):
****************************************************
The Address to send repairs is:
YAESU USA
17210 Edwards rd.
Cerritos, Ca. 90703.
Please include a note describing the problem you are having with the radio,
and or accessories, along with a daytime phone number for us to contact you
for an estimate if you wish to have an estimate done to your radio before
the radio is worked on, and a method of payment for services rendered.
If your radio is covered under the 1-year warranty, please include a copy of
the origional sales receipt along with the radio that needs repair.
If your radio is not covered under the 1-year warranty, we can inspect your
radio and give you an estimate for the repair, there will be a $15.00 bench
charge to do this service, If Yaesu does the repair, and the $15.00 charge
is waved. The repair rates at this time are $50.00 per hour plus parts and
return shipping back to you. There is a 30 day repair warranty for non
warranty repairs.
The normal method of return shipping is using UPS, if you would like to have
an alternative company do so such as FED-EX, or USPS, you will pay the
difference.
If the radio is covered under warranty, Yaesu pays for the return shipping
using UPS.
THERE IS NO RMA number needed for sending in the radio for service.
To ship the items in for service, you will need to double box your radio to
prevent damage during shipping, and insure the equipment for the replacement
value just in case there is a problem during shipping
Best Regards
73,
Andy Ormonde,KB6OPR
YAESU USA Service Center
http://www.yaesu.com
-----Original Message-----
From: Gene Harlan [mailto:atvq@hampubs.com]
Sent: Monday, June 04, 2001 21:44
To: amateurtech@vxstdusa.com
Subject: FT-8100R
The orange display backlight went out on my FT-8100R s/n 7J061688. I have
tried to adjust with the F/W and turning the main freq dial, but nothing.
Seems like it has been uneven in brightness for some time. I also reset the
radio, just in case it got confused.
Everything seems to work OK other than that. Any ideas, other than sending
it in?
Thanks.
Gene Harlan - WB9MMM
Harlan Technologies - publishers of:
Amateur Television Quarterly
ATVQ@hampubs.com
OSCAR Satellite Report
OSR@hampubs.com
http://www.hampubs.com
----- Original Message -----
From: "Gary "Joe" Mayfield" <gary_mayfield@hotmail.com>
Cc: <amsat-bb@AMSAT.Org>
Sent: Thursday, December 20, 2001 10:16 AM
Subject: Re: [amsat-bb] yaesu
> I have found Yaesu to be quite good on the phone, but get the same results
> as you via email.
>
> Does any company actually respond to emails, let alone technical questions
> via email? Unfortunately, if they exist they are few and far between!
>
> I believe it will remain that way until companies realize they need to add
> staff if they are going to handle email requests, just as they would have
to
> add staff if they added additional phone lines.
>
> 73 and Merry Christmas,
> Joe
> ka0yos@amsat.org
>
> ----- Original Message -----
> From: "Dave Guimont" <dguimon1@san.rr.com>
> To: "George Clough" <gclough@goeaston.net>
> Cc: <amsat-bb@AMSAT.Org>
> Sent: Thursday, December 20, 2001 8:26 AM
> Subject: Re: [amsat-bb] yaesu
>
>
> >
> > >It seems Yaesu tech. support is nothing but an ad on their web site. I
> > >sent them a message asking for some info. on Monday evening. As of this
> > >evening I have heard nothing. My request was not so technical that an
> > >average ham could not address.I have had Yaesu equipment for a long
time
> > >and liked it. But a Jagar is no good if you can"t get service. W3VVP
> >
> > That's why I quit buying Yaesu years ago, George....
> >
> > I'm bordering on another company I won't mention here, at this time,
> > but 99.9% of hams are quite capable of asking an answerable question,
> > and these companies are aware that if they don't respond,we'll let
> > each other know. And this reflector reaches many....
> >
> > 73, Dave wb6llo@amsat.org
> > Disagree: I learn....
> > ----
> > Via the amsat-bb mailing list at AMSAT.ORG courtesy of AMSAT-NA.
> > To unsubscribe, send "unsubscribe amsat-bb" to Majordomo@amsat.org
> >
> ----
> Via the amsat-bb mailing list at AMSAT.ORG courtesy of AMSAT-NA.
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