Our Best Price Guarantee

Book direct for a better deal

We believe that if you book flights directly with us, you deserve the very best deal. Which is exactly what you’ll get with our Best Price Guarantee. If you book with us, but find a qualifying British Airways flight for less elsewhere and let us know on the same day as you book, we’ll refund the difference, subject to Terms and Conditions below.

Best Price Guarantee FAQ

To be eligible for a best price guarantee claim your screenshot of the website should include as a minimum:

• Date and time the screenshot was taken;• Full itinerary (including all flight numbers);• A full breakdown of the individual fare for each passenger including credit/debit card charges and booking fees; and• Website name/logo.

You may need to take more than one screenshot to capture all of this information.

If the date or time are not shown in the bottom right hand corner of your screen please expand your task bar. This can be achieved by hovering your mouse until the pointer changes to a 2 sided arrow, click and drag the task bar up until the date and time are both revealed.

On BA.com you can find this information once you have selected your flight. Some travel agent websites also provide this information; this is often found once a flight has been selected and before you input your name and passport details.

When comparing fares, we always compare the total price. This includes any credit/debit card charges and booking fees made by the online travel agent website. If a credit card has been used to make the booking on ba.com then the associated charges with that type of card are used in the comparison with the travel agent website.

Offer

To be eligible for a Best price guarantee refund (BPGR) offer you must have booked and made full payment for a Qualifying Flight(s) at ba.com using a credit or debit card or PayPal (where available), in the currency of your departure country.

To be eligible for a BPGR you must supply sufficient evidence of the Lower Online Fare in the form of a print out or screen shot of the fare quote page containing as a minimum: (a) date and time; (b) full itinerary including flight numbers; (c) full breakdown of the individual fare for each passenger including credit/debit card charges and booking fees; and (d) website name and logo, all to British Airways’ reasonable satisfaction. You must also provide the fare conditions applicable to the Lower Online Fare. You should retain your print out until you have heard from British Airways that this is no longer required as proof. Evidence must show that the Lower Online Fare was found on the same day as the ba.com booking. If the claim meets all the Terms and Conditions of Best Price Guarantee, a refund of the difference between the purchase cost on ba.com and the cost of the Lower Online Fare, will be credited to the holder of the credit or debit card that was used to pay for the booking at ba.com within 48 hours of the claim being received by British Airways where the claim is for £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country) or less, and within 28 days of the claim having been verified by British Airways where the claim is for more than £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country). Where a claim for more than £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country) is verified, a confirmation email will be sent to the cardholder two days prior to the refund being made. A refund will be granted for each ticket within a booking that meets the Terms and Conditions of the Best Price Guarantee.

If all the conditions set out are satisfied, and the refundable amount per booking is £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country) or under, a refund of the difference between the purchase cost on ba.com and the cost of the Lower Online Fare will be credited to the holder of the credit or debit card or PayPal account that was used to pay for the Qualifying Flight at ba.com, within 48 hours of BA receiving the Claim form. If the refundable amount is greater than £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country), a refund of the difference between the purchase cost on ba.com and the cost of the Lower Online Fare will be credited to the to the holder of the credit or debit card or PayPal account that was used to pay for the Qualifying Flight at ba.com, within 28 days of the claim having been verified by British Airways.

Limited to one claim per booking and paid for in full at ba.com - i.e. bookings covering multiple passengers must be submitted as one claim and not separate claims for each passenger.

a one-way or return point-to-point flight only booking from a Qualifying Country operated by British Airways (including BA Cityflyer and Comair and OpenSkies but not a flight which is operated by any of our partner airlines such as American Airlines Iberia, Finnair and any others, full list here), in any class; or

a connecting flight where you have transferred from and are transferring to a flight operated by British Airways (including BA Cityflyer) where your departure country is a Qualifying Country, in any class where the stop-over period does not exceed 24 hours; or

flights operated by OpenSkies; or

a flight which is not operated by any of our partner airlines such as American Airlines, Iberia, Finnair and any others. See the full list of our partner airlines here.

Return flights must originate and terminate in the same country. Point-to-point flights are those with the same BA flight number for the whole outbound or inbound journey. Flights on Sun-Air of Scandinavia, codeshare and alliance airlines, and any journey where the booking is made up of two or more carriers are not eligible for the BPGR. The operating airline is stated on the choose your flights page on ba.com, in the column labelled ‘Flight Operator’. Flights booked as holidays packages through British Airways Holidays are not eligible for the BPGR.

To be eligible for a BPGR you must have found a bona-fide fare on the same date that the Qualifying Flight was purchased on ba.com for a flight identical to the Qualifying Flight on a public point of sale travel website operated in your country of departure, other than at ba.com. A Qualifying Flight is purchased on the date that the full balance is paid.

The fare (including all taxes, fees and charges) plus any associated booking and card payment fees must be cheaper than the flight purchased through ba.com and must be for the same route, with each leg of the trip flown in the same order, for the same dates, for the same flight numbers, in the same class of travel, for the same type of ticket (including fare conditions such as whether tickets are/are not flexible, refundable or changeable and the cost of making such changes) and be sold over the internet in your country of departure, in the currency of the departure country, on the same calendar day (based on the local time of departure country) you purchased your ticket on ba.com (the “Lower Online Fare”). The website with the Lower Online Fare must provide capability to book that fare. Websites showing fares but not providing booking capability will not qualify for the BPGR. Comparisons will be made based on the same payment type as used on ba.com for payment. Where a payment method is not available on the website with the Lower Online Fare the comparison will be based on the nearest comparable payment method as determined by British Airways.

BPGR is only applicable to the first booking made; any subsequent changes to an itinerary or booking will not be eligible for a BPGR.

Other Exceptions

Best Price Guarantee does not apply where:

the flight booking is made as a part of a holidays booking provided by British Airways Holidays including hotels, car rental, sightseeing or experiences; or

the Lower Online Fare is offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events); or

the Lower Online Fare makes use of fares that are not published and are not available to the general public. These include, but are not limited to: corporate discount fares, staff fares, consolidator fares, wholesaler fares, student fares, closed user group fares and fares where the carrier details are not known until after the purchase; or

the Lower Online Fare has been discounted by the online retailer by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost; or

the Lower Online Fare is for a travel package with inclusive airfare; or

the difference in cost between the purchase on ba.com and the Lower Online Fare is the result of an error by the retailer of the Lower Online Fare; or

British Airways is unable to verify, using reasonable means, that the Lower Online Fare is available. This may be at any time within 2 business days of receiving your claim at the discretion of British Airways; or

you have exercised your right to a refund or have cancelled your booking before you apply for a BPGR. British Airways’ usual terms for cancellation and refunds apply.

Claim form

Claims can only be accepted through the online form. No telephone BPGR claims will be accepted. Incomplete BPGR forms will be ineligible. Forms must be received by ba.com no later than midnight on the same day you purchased your flight(s) (based on local time of departure country). BA reserves the right to verify evidence of the Lower Online Fare available for purchase at the lower price. BA is not responsible for any BPGR forms which are not received or delayed in transmission.

To be eligible for a BPGR you must supply sufficient evidence of the Lower Online Fare in the form of a print out or screen shot of the fare quote page if required to British Airways’ reasonable satisfaction, along with the fare conditions applicable to the Lower Online Fare. You should retain your print out until you have heard from British Airways that this is no longer required as proof. Evidence must show that the Lower Online Fare was found on the same day as the ba.com booking. If the claim meets all the Terms and Conditions of Best Price Guarantee, a refund of the difference between the purchase cost on ba.com and the cost of the Lower Online Fare, will be credited to the holder of the credit or debit card that was used to pay for the booking at ba.com within 48 hours of the claim being received by British Airways where the claim is for £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country) or less, and within 28 days of the claim having been verified by British Airways where the claim is for more than £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country). Where a claim for more than £100 (one hundred pounds sterling or the equivalent amount in the local currency of the relevant Qualifying Country) is verified, a confirmation email will be sent to the cardholder two days prior to the refund being made. A refund will be granted for each ticket within a booking that meets the Terms and Conditions of the Best Price Guarantee.

The refund of the difference between the purchase cost on ba.com and the total cost of the Lower Online Fare is the sole and exclusive compensation that will be made to qualified claimants who show that British Airways failed to meet the Best Price Guarantee.

Currency

If your card is not billed in the currency of the refund, your card issuer may use its own exchange rate and/or apply a fee.

Data protection

The information that you provide to us will only be used to provide you with your BPGR or to discuss your BPGR request with you. We will destroy this information within 6 months. British Airways will not share your personal information with third parties outside the British Airways Group of companies.