Robotic Process Automation (RPA) is kicking in. Gartner has predicted that, by 2020, almost 40% of all the large enterprises would have implemented RPA in some capacity to automate their processes and workflows. Services firm Genpact says that, as of 2018, more half of its enterprise clients have either invested...

Managing a seamless customer experience can be quite overwhelming as it involves understanding how customers interact with your product and what they expect from it. Customer experience management tools simplify this process by capturing highly relevant customer data and offering actionable insights. Customer experience management tools are equipped with diverse...

Today, eLearning seems to be taking over the employee training world. Well, with good reason. The Research Institute of America found that eLearning increases knowledge retention rates among employees by 60%. Organizations are constantly looking for new and improved ways to produce eLearning content that helps the employees learn productively....

Salesforce has as many as 3 releases in a year. And if you’re a Salesforce user, then you know their release notes are never-ending. The point here is that from the perspective of the product, all those features released definitely are useful and add value to the product. But, every...

This year’s Oracle OpenWorld comes on the back of a not-so-great Oracle performance. The company had missed its Q1 2018 forecasts leading sharp drops in its stock price. But that shouldn’t be such a big issue for the mighty Oracle. It sure has seen its share of ups and downs....

Building a community has always been a Chicken or the Egg problem. Do you begin the community by creating content that incites discussion? Or, do you scout for people who would fuel the content and create traction? There is no one way to solve this problem in a way that...

Truth be told, migrating to Salesforce is NOT a piece of cake. It usually means revamping the sales-CRM relationship and making some pretty big changes. At the outset, Salesforce migration will seem like just doing away with the old CRM and deploying a robust system which comes with a promise...

If you don’t already know, this isn’t the first Dreamforce concert for the legendary American heavy metal band – Metallica, to headline the concert for UCSF Benioff Children’s Hospitals. Back in 2011, Metallica did a near-flawless set at Dreamforce. Now, 7 years later they are back again to rock the...

The future is only a function of the present. Even for Human Capital Management, times are beginning to get exciting as the spotlight now shifts towards the people discipline. Theoretical HCM is turning into widespread practice. Organizations are now able to tie returns, both tangible and intangible, to individual roles...

According to Gartner’s now famous projections, Software-as-a-Service (SaaS) revenue is projected to grow at a compounded annual growth of 15.65% from $58.6B in 2017 to $99.7B in 2020! Clearly the benefits of SaaS are more than evident to all buyers and vendors. What is not so evident is that technology adoption...

Old habits die hard. They die hard even in the face of rapidly accumulating evidence that such habits could be becoming pointless, at the least, and self-destructive, at the most. For years, training and enablement managers have been obsessed about delivering knowledge in a linear classroom sort of setting. They...

It's not easy to pinpoint on what not to miss while at Dreamforce. But if it were me, then I would definitely put Dreamforce parties, second on my to-do list after the conference itself. Since we are in the same boat, to help you out, here's a list of Dreamforce Parties 2018 to keep you updated.

Salesforce Lightning isn’t just like old wine in a new bottle, it’s redesigned to give users a completely new way of working. This is both a boon and a bane. A boon because the Lightning Experience is more dynamic and is a completely new way of interacting with your org....

If there is one industry vertical for which it is absolutely essential to embrace digital, it would be the financial services and banking industry. There is no debate here. Almost 86% banking executives believe digital will change the economics and competitive landscape of the industry, according to a recent Boston...

No one will ever force you to go to Dreamforce 2018! Well, If someone does, then, believe me, he/she is one of the most selfless human beings on the face of the earth. With about 2 months to go for the ginormous B2B Conference, the Salesforce ecosystem is already keen...