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HENO Software

HENO is an integrated, cloud-based solution suitable for physical therapy/rehab and speech therapy practices of all sizes. Key features of the system include electronic medical records, medical billing software, and patient scheduling software.

1 login for everything you need to access to run your business, causing ease of use and better overall employee utilization and less room for data entry issues, etc. Built on a platform that far exceeds the competition - no blackout hours/days...like many have recently experienced with WebPT and Clinicient. The entire flow of the system makes sense and is easy and thorough for all members of the staff. Amazing customer support if you get stuck...available easily through email, phone or they even have plenty of resources to figure it out on your own if you're that type of person.

Cons

Switching to a new software always presents a learning curve, but the support team holds your hand the whole way until you and your team are entirely comfortable.

August 2017

Christopher from Physio Physical Therapy and Wellness

Company Size: 11-50 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Finally faster than Paper Charts!

I highly recommend Heno.

Pros

I love that it is built for outpatient therapy. I love that they thought ahead and included marketing, analytics, documentation, billing, etc. It is an all in one system! There is even a General Store for cash based services. The support has been amazing, the system is constantly improving. There are updates about every week. I was hesitant to bring my practice on to an EMR, but it has been a good transition and also allows staff to access everything from remote. It is customizable and helps your clinical staff track visits, auth's, etc. Documentation is FAST. Very efficient. I highly recommend Heno.

Cons

There are very few cons to the system. The systems are constantly being refined and improved whenever any inefficiencies are found.

January 2019

Damon from Asheville Family Fitness & Physical Therapy

Company Size: 11-50 employees

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great platform and potential, still a little clunky.

Overall the system has been built on a very user-friendly, solid platform, comes with great support, and has great potential if they can improve simplicity and navigation in key areas such as billing.

Pros

The overall platform and framework is very user-friendly; the mom and pop developers along with their support staff are second to none for responsiveness and willingness to listen to comments and suggestions for improvement.

Cons

Several key areas of the system are still a bit clunky and more complex than they should be, requiring too many clicks and being Time wasters. Also their Self Training materials online and in library are often outdated or rudimentary, leaving much to figure out as you go.

August 2017

Katie from Siskiyou Physical Therapy

Company Size: 2-10 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Heno is making it possible for us to open in other locations!!!

I love how automated everything is. As a owner I now have more time dedicated to growing my business!!! Its been a huge time saver.

Pros

Heno makes the difficult, easy! As a clinic we are so much more productive after implementing Heno! Auto posting all our insurance payments is one of my many favorite features.

Cons

The only con I can think of about Heno is that it is fairly new. Anytime you have a new product/system you will have a few things to work out. That being said we have not had many issues. Everything has gone pretty smooth!!!

October 2017

Tabitha from Physio Physical Therapy & Wellness

Company Size: 11-50 employees

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

This software has a lot of flexibility and has my day-to-day much more manageable.

Pros

It cuts down tremendously on the amount of systems used to track clinic appointments and billing data. Before Heno we were using three different programs to keep up with our daily appointments, and billing. Now, everything is in one place. And, the customer service is prompt and very helpful.

Cons

The reports are still a little clunky, and disorganized. There are still occasional bugs that have to be worked out.

December 2017

Cherie from Rehability

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Love the customer service, easy to use once you learn.

Have never used a therapy product, but so far after all of the trials with other software this is the most user friendly.

Pros

Solving issues is very easy. Customer service is quick and responsive to suggestions and updates. It is easy to use once you become familiar with the program.

Cons

Would like to see the training videos updated, so it is step by step. Maybe a training booklet could be created to help out prior to going live.

Growing pains with the software having to update and change with a new software system. HENO does take some getting used to and navigating the software is not always intuitive. I have emailed support and they fix things ASAP, so if you have an issue they are on the spot.

October 2017

Mindy from Kauai Therapy & Wellness

Review Source: Capterra

Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

I would not use anything else.

All in one- increased revenue, decreased payroll.

Pros

All in one, only ONE log in for everything! - LOVE the billing side!Am confident that a pt visit will result in a claim ie; no lost or forgotten fee slips!

Cons

the LOoooong Evals ( I want to know how to shorten these up) - can I create my own EVAL form/quick screen?I have alot more to learn about this systems complexity.

March 2018

Laurel from Western Iowa Tech

Company Size: 2-10 employees

Review Source

Ease-of-use

5 of 5

Functionality

5 of 5

March 2018

Really enjoyed using this for documentation, easy to understand!

Pros

Easy to understand. I really like how you are able to copy the note, including exercises, from the previous treatment session to the current one and then edit the information as needed according to treatment. Billing for treatment is easy to understand as well after just a couple uses.

Cons

There is a little confusion on navigating the website from place to place but once you use it for a couple days, you shouldn't have any problems navigating the site. Once in a while, there was problems with where the cursor would go when you clicked on a certain spot. I don't know if that was due to the technology we were using or the site.

January 2018

Dave from Home PT NYC

Company Size: 2-10 employees

Review Source

Ease-of-use

5 of 5

Functionality

5 of 5

January 2018

Best rehab/therapy EMR - Customizable, Plus Live Weekly Training!

I’m really happy with HENO as a all-in-one practice management system for my clinic

Pros

- Fully customizable,- More user friendly than other EMRs I’ve used,- One complete system (scheduling, doc, billing) without multiple tools or outsourcing billing,- Live daily training (Mon-Fri) is so helpful to clarify questions- Pages load faster than other EMRs I’ve tried,

Cons

- Starts at $150/month per provider...but you get what you pay for- Learning a new system when you switch (but again, there’s daily live training for my questions)

November 2017

Desiree from Rehability

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Glad we made the decision to switch to HENO

Helps our business run smoothly

Pros

HENO has excellent customer support who are always available to help. Great software for our company and after a little practice, easy to use

Cons

Training videos were a little difficult to follow and sometimes we would run into issues that didn't have a video. That being said, all we had to do was fill out a support ticket and we received assistance quickly.

October 2017

Anonymous

Verified Reviewer

Review Source: Capterra

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Easy to navigate, always improving, a lot of great tools

Pros

Ease of scheduling/rescheduling, Easy to read notes/reports, very customizable, the general store makes selling cash packages easy, printable receipts for patients are clear and easy

Cons

Action buttons should stand out more to make navigation easier and more efficient, some aspects are not able to be deleted easily which can cause frustration

October 2017

Dean from Volk Physical Therapy

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

Awesome overall, a few glitches with notes being erased, but ALWAYS responsive help

In house billing, improved stats (once I can find them PTs tell me it is very easy to use with a few suggestions for decreasing some of the steps to improve it even more.LOVE the constant updating

Pros

The transition was amazingly smooth, easy and was incredibly helpful then and is ALWAYS available for issues. Ease of use, my PTs LOVE the daily notes copy and paste feature.

Cons

Occasional glitch with notes (Hburg office)-----Number of clicks to get things done.BIggest issue per PTs at my office is IF there can be a way to incorporate Flow Sheet(exercises) and CPT codes into notes so does not have to be separate steps would be very BENEFICIAL .

April 2018

angie from MARINE SPORT

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

2 of 5

April 2018

I presented it as an easy way to request billing

I loved its use and the good price it manages to implement

Pros

I really like how you are able to copy the note, including exercises, from the previous treatment session to the current one and then edit the information as needed according to treatment.

Cons

the operation on the site is often complex, and technical assistance did not help me, many users may have problems that are not

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