Claims Management

Anyone who suffers damage is often confronted with a lot of annoyances, paper warfare and other time-intensive chores. Therefore, the speedy handling of claims with the leasing/financing partner significantly contributes to customer satisfaction and loyalty. With its Claims Management module group, the afb Credit Management Solution (afb-CMS) offers extensive functionalities for the automated recording and processing of any damage that has occurred. It covers the entire process from registering a claim to its settlement and thus forms the basis for the invoicing and posting of the costs incurred with the help of the Contract Management module group.

Reporting and lower risk: through an accurate record of all loss data, in particular defined causes of damage, financial services providers are at all times able to compile detailed evaluations for themselves or participating insurers and to initiate appropriate measures for damage reduction.

Customer journey optimisation based on Business Services

The future of information technology lies in the quintessence of digital transformation: lightweight, agile services. The afb Fast Intregration Business Services provide the possibility of implementing innovative functionalities in legacy systems, without changing their code basis and functionality.

A German Autobank: partnership for innovative credit business

This German Autobank is captive bank for international auto manufacturers and a brand-independent financial expert. The partnership of this Autobank and afb is characterised by close cooperation and great innovative efforts. Since the beginning in 2000, the two companies have been regularly developing new innovations together.

Leading automotive bank: automation in financing and leasing operations

No project without a business case, no investment without a sound basis for decision making. For that very reason, a leading automotive bank decided to work together with the experts of afb. The specific process stages and procedures involved in financing and leasing operations were examined and rated in terms of their optimisation potential as part of a consultation project.

from mind to market – comprehensive solutions for the financial industry

We combine market-based expertise with a strong aptitude for technological innovative strength, transforming new knowledge into marketable products and services, and focussing on these factors for success.

Explore your maturity level

How prepared is your company for digitalisation? With the Digital Capability Check-Up you can determine the digital maturity level of your company. At the completion of the Digital Capability Check-Up you will receive the detailed analysis results for your own further use, including the identified potential for optimisation for the digital future.

Expert know-how for future-proof solutions

Together with our experienced consultants you will ensure that your strategies and processes are designed to cope with future challenges. We do not just provide you position papers, but support you in identifying, steering and specifying your fields of action as well as in implementing these.

Online contract closure with the Universal Contract Closing Process

Customers of all industries and age groups today expect a simple, fast and smooth contract closure. Using the 'Universal Contract Closing Process', you can realise innovative functionalities for the entire process chain required to initiate business: from offer to contract management.

TARGOBANK: growth through entry into automotive financing

The entry into the business field of automotive wholesale and retail financing was part of the overarching growth strategy of TARGOBANK. Within a mere twelve months TARGOBANK AUTOBANK established itself as a competitive automotive bank in a fiercely contested market. With the afb Credit Management Solution, the autobank controls the processes of retail and wholesale financing in a fully intergrated, web-based and modular system.