​

perfect wifi coverage - guaranteed.

As experts in providing technology for hoteliers, Nevaya have been installing broadband internet for the hospitality industry since 2003. We currently deliver perfect coverage to over 20,000 rooms with our cloud-based wifi technology.

case study.

Within 2 months of installing Nevaya WiFi for QHotels, the BDRC guest satisfaction rating for their hotel network had improved by 10%, and 99.9% of all connections were successful, without any need for contacting support.

Nevaya’s WiFi product was chosen by QHotels as an attractive solution to improve their network management experience. By installing Nevaya WiFi throughout the 26 locations, each hotel can now control their network bandwidth and gain valuable insights about their network performance and users. The flexibility of Nevaya’s service also provides each hotel the ability to create VLAN networks for conferences on demand.

Following initial consultation, the Nevaya team offered a meticulous survey of each site to ensure perfect, optimum coverage for every single guest-room. Once fully satisfied with the ideal setup, fibre connectivity was then installed for guests to enjoy, whilst also providing a fast and reliable private office network. The high performance network offers 1000Mbps bearer for each individual site.

Nevaya’s WiFi service now provides QHotels the ability to obtain valuable insights about their visitors and network which in turn helps improve marketing, revenue-generating opportunities, daily operations and guest satisfaction. By providing an effective and reliable service, with open support and communications for the team, we are proud have provided QHotels with their network solution, establishing a positive working relationship in the process.

At nevaya we are so confident with our WiFi service, we even display our direct contact support number in every guest-room so that hotel guests may deal with us directly in the unlikely event they ever experience any issues with their network connection.

Setup

Cloud-hosted

Tight hardware integration

Nevaya WiFi tightly integrates into the Ruckus APs to provide total management and control. See the status of all wireless access points (eg. Ruckus) and switches (HP), signal levels, devices connected per AP etc

One global portal for all sites

Ensure brand continuity and adherence through central management of multiple venues from a single interface, thus minimising costly site visits.

Data

Collect guest details

Obtain contact details of all users for future marketing purposes.

Collect information as guests connect

Learn how to adapt marketing campaigns by surveying your users with specific questions.

Guest analytics

Understand how users are connecting to your network. Track usage to maximise targeted marketing campaigns with useful information such as number of users per day, returning guests, device-type, popular sites, data usage.

Real-time network overview

Ensure guest requirements are being met with the ability to view how many devices are connected and how bandwidth is being used at any given moment.