Who should attend

This seminar is suitable to a wide range of professionals but will greatly benefit:

All professionals

Managers and team leaders

Workplace mediators

Anyone who wishes to enhance their conflict resolutions skill set and to become a more effective mediator

About the course

This highly interactive training seminar explores advanced innovative skills and strategies for single and multiparty mediations. The seminar links the latest theoretical principles and international best practice in the field of mediation. Delegates will leave this seminar with an understanding of advanced processes and techniques to enable them in their business environments.

This seminar will highlight:

The importance of your own perceptions and cognitive biases when mediating conflict

Your effectiveness in mediation by understanding key skills, tools and strategies and how to apply them in practice

How conflict management coaching can be employed as part of the pre and post mediation processes

Methods for mediating complex and multiparty mediations

The latest international best practices in mediation

OBJECTIVES

At the end of this seminar, you will learn to:

Understand the various advanced techniques available to mediate conflict

Develop a range of highly effective conflict resolution tools and strategies that can be used complex multiparty mediations

TRAINING METHODOLOGY

This is a highly interactive seminar, using a mix of formal audio and visual presentations, case studies, experiential role-play exercises, self-assessments and group discussions. This experiential training methodology allows delegates to significantly improve their conflict management skills and to have all their questions answered by the highly experienced practitioner who leads the seminar.

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