Restore vCenter Server 5.5 Services If Upgrade Fails

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If an upgrade to vCenter Server with external Platform Services Controller fails, you must manually restore or repoint vCenter Inventory Service or other vCenter Server services.

Problem

If a vCenter Server upgrade failure occurs after the uninstallation phase and reverts the setup to the previous state (vCenter Server 5.5), it might not reregister vCenter Inventory Service or other vCenter Server services with the vCenter Single Sign-On included in Platform Services Controller6.5.

Cause

vCenter Inventory Service and other vCenter Server services are unregistered from vCenter Single-Sign-On 5.5 during the upgrade to vCenter Server6.5. If an upgrade failure occurs after the services are unregistered, the registration information is lost. When the upgrade to vCenter Server6.5 is resumed, the installer sees unregistered services and leaves them unregistered. The vCenter Inventory Service or other vCenter Server services must be manually repointed or registered with the newly upgraded Platform Services Controller6.5 instance. See Knowledge Base article 2033620.

Solution

Find and follow the instructions in the knowledge base article for repointing or reregistering these services with vCenter Single Sign-On.