Dr Jessica Law joined the practice in July to take over the care of Dr Anna Manning's patients. Dr Charlie Walsh returns from maternity leave in September and Dr Alice Overd has taken over Dr Sophie Hulme's patients who have been cared for by the pool of GPs since she left last winter. In August we were joined permanently by Dr Daniel Mason and Dr Amos Mak, who many patients will know already as they have been working with us to complete their GP qualification. They will initially be helping to cover the patients of Dr Felicity Herbert and Dr Vicky Goodall, both of whom have had bouncing baby boys. We are also taking the opportunity to move some patients from the lists of doctors who have reduced the number of sessions they offer or have more than their fair share of patients which makes the wait for appointments with them longer.

We are fortunate to be able to attract high quality, enthusiastic young doctors to the practice. Please bear with us over the next few weeks whilst we make these changes, which will help us in our aim of offering better appointment availability with your own GP

FLU CLINICS 2019

Over 18’s Only

(Children’s clinics will be on alternative dates – Information to follow in due course)

Saturday 28th September 2019

08:30am–11:30am at Yateley Medical Centre

Walk in (no appointment needed)

Saturday 5th October 2019

08:30am–11.30am at Monteagle Surgery

BOOKED APPOINTMENTS ONLY

(Can be booked online)

Saturday 19th October 2019

08:30am–11:30am at Yateley Medical Centre

Walk in (no appointment needed)

Saturday 26th October 2019

08:30am–11.30am at Hartley Corner Surgery

BOOKED APPOINTMENTS ONLY

(Can be booked online)

**Please note, when attending pre-booked appointments, please do not come earlier than your appointment time. You may not be seen earlier and could be delayed further. Thank you

To avoid congestion/car park problems, it would be appreciated if you are able to walk to clinics or be dropped off. For Walk In Clinics, Yateley Manor School on the Reading Road, close to Yateley Medical Centre have kindly said patients may use their facilities on 28th September & 19th October ONLY.

The practice is very happy to support a new initiative from MacMillan Cancer Support. There will be regular "Drop-in" sessions held at our Yateley Medical Centre site (GU46 7LS)in the Health Education Room. Anyone who would like to speak to a Macmillan Community Cancer Navigator can just pop in for a chat.

They can help direct patients to over 600 local groups and facilities that can help support them to live well with and beyond cancer.

The sessions run from 10am - 12pm as follows:

6th and 13th September

4th and 11th October

1st and 8th November

6th and 13th December

Why not call in? Our Receptionists can direct you to the Health Education Room.

There is a national recycling and recovery scheme for all types of respiratory inhalers. Patients can hand in their empty, out of date or unused inhaler to a participating pharmacy for recycling. Visit the Complete the Cycle website https://uk.gsk.com/en-gb/responsibility/our-planet/complete-the-cycle for more information, including a pharmacy finder to locate participating pharmacies.

MAKING APPOINTMENTS? HELP US TO HELP YOU

Phone calls for all 3 surgery sites are answered in our Help Hub Office at Yateley Medical Centre.

All Receptionists from all 3 surgery sites take turns working in the Help Hub

Call 01252 872333

Making a ROUTINE appointment? Try to call after 11:00am to avoid the rush

Avoid Mondays when you can.

Call after 11am for Test Results OR

SIGN UP for Patient Online Access – see your test results and letters from Hospital!

Making an appointment at the desk? You don’t need to go into the particular surgery you want the appointment at.

For example - want an appointment at Hartley Corner and find yourself passing Monteagle near Waitrose? The Receptionists there can do this for you.

Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fearfora person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We will try to help our patients however we can, but verbal and physical abuse will not be tolerated.

OHG Facebook page

We have a Facebook page now, where we will also post news and information about Oakley Health Group.