The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean.

1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc.
There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff.
2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen.
3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude.

ATL

IST

Excellent 10.0

New airplane good service good flight attendant depart on time

IST

RUH

Mediocre 2.0

I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend

I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it

AMS

LHR

Excellent 10.0

Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.

MAN

AMS

Good 7.0

The cabin crew were good. They explained what the arrangements were for the delayed flight connections

The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming..

The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent .

LAX

IST

Mediocre 2.0

Nothing

Nothing

SFO

IST

Excellent 9.6

The service, food,seats,crew,hot towel, slippers & more.

Nothing. Everything was great!

IST

RUH

Mediocre 2.0

I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend

The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent .

ISB

IST

Excellent 9.3

Comfortable seats and friendly crew

Food could be better esp snacks

IST

RUH

Mediocre 2.0

I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend

Again, no aisle seat for SkyTeam Gold member.
Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

ARN

AMS

Excellent 10.0

Helpful and smiling cabin crew.

BCN

AMS

Excellent 9.3

The food was excelent

I have to pay to pay a little more confort

AMS

CPT

Excellent 10.0

Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight.

AMS

LHR

Excellent 10.0

Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.

Again, no aisle seat for SkyTeam Gold member.
Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

MAN

AMS

Good 7.0

The cabin crew were good. They explained what the arrangements were for the delayed flight connections

The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming..

AMS

DTW

Mediocre 2.0

Amesterdam airport employee was really rude

AMS

LHR

Excellent 10.0

Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience.

Comfortable seats, good selection of food/drinks from the menu and courteous staff

NA

MAD

LHR

OK 5.3

old plane, no entertainment, had to pay for non alcohol drinks

MAD

LHR

Excellent 10.0

I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!

Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.

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