Rebranding your Support Portal to reflect your Theme

Modified on: Mon, 25 Mar, 2019 at 12:57 PM

We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead

This feature is currently not available on Freshdesk Mint.

This feature is not available on the old Freshdesk.

Applicable plans

SproutBlossomGardenEstateForest

You can customize your portal to reflect your theme and give your users a memorable customer experience with Freshdesk. You can put up your logo and favicon and paint your self service portal in your brand colors. If you're on the Garden plan or higher, you can also perform CSS customizations and the Estate plan lets you customize every inch of your support portal.

Quick guide to perform basic helpdesk setup in your support portal:

Log in to your support portal as an administrator.

Go to the Admin>General Settings >Helpdesk.

Settings Section

Type in the Name for your help desk under Helpdesk Name. This name is what your agents and customers will be seeing on the top fold of the portal.

Setup a Primary Language for your support portal. Your customers will see your support portal in this language.

If your plan supports multiple languages, you can set up secondary languages under Supported Languages. Learn more about helpdesk languages here.

Select a date format that suits your needs under Date Format.

Choose the timezone of your location under Time Zone.

The Next Ticket ID # is the number given to the next ticket that comes into your helpdesk. You can set it as #101 if you already received 100 issues in your support email or your old helpdesk.

Hit Save once you are done setting up your helpdesk. If you would like to access your portal settings page (Agent portal or Customer portal), click on the corresponding Edit option.

Quick guide to perform basic rebranding for your Agent portal:

You can change the helpdesk colors on your Agent portal to reflect your brand. Use the color palette to pick the colours you want or type in the hex codes for the Theme color (background for the logo of the helpdesk) and Menu color (left panel that has dashboard, ticket and other icons). When you select a color for the Theme, a complementary color will be suggested for the Menu. This suggestion can be ignored and modified as per your choice.

As you choose the colours, they will appear on the left panel as a preview. Hitting ‘Save’ will apply the changes to your helpdesk. An option to ‘Reset’ will be available for you to start over, if required.

Quick guide to perform basic rebranding in your support portal:

Log in to your support portal as an administrator.

Go to the Admin tab > Support Channels > Portals.

Click on the portal you would like to rebrand (see image below).

Scroll down to the Portal Rebranding section to rebrand your portal.

The logo of your support portal appears on the top fold near your portal's name.

You can upload your company logo by clicking on Change logo.

Your logo should be of size 50x50 pixels.

Favicon is the image that appears on the browser tab near the title of the page.

You can fashion a favicon image of size 16x16 pixels and upload it to your support portal.

If you would like to take your customers to your website (or anywhere you wish) when they click your logo set up your Linkback URL.

Fill in your helpdesk phone number under Helpdesk Phone.

You can also change the fonts and colors for links, form elements etc by clicking on the Customize portal button. But before you go ahead and play with the colors, make sure that you save all the changes you already made in this page.

After the color & font customizations are done, you can preview the customizations and hit Save to see the changes reflected in your portal immediately. If you are not done yet, you can just save your work and continue later. You can always click on reset to go back to the default colors if things become messy.

You can customize your portal to reflect your theme and give your users a memorable customer experience with Freshdesk. You can put up your logo and favicon and paint your self service portal in your brand colors. The Sprout and Blossom plans give you basic customization options such as customer portal customization and access to our extensive freshplugs gallery. If you're on the Garden plan or higher, you can also perform CSS customizations and the Estate plan lets you customize every inch of your support portal.

Quick guide to perform basic helpdesk setup in your support portal:

Log in to your support portal as an administrator.

Go to the Admin>General Settings >Helpdesk.

Settings Section

Type in the Name for your help desk under Helpdesk Name. This name is what your agents and customers will be seeing on the top fold of the portal.

Setup a Primary Language for your support portal. Your customers will see your support portal in this language.

If your plan supports multiple languages, you can set up secondary languages under Supported Languages. Learn more about helpdesk languages here.

Select a date format that suits your needs under Date Format.

Choose the timezone of your location under Time Zone.

The Next Ticket ID # is the number given to the next ticket that comes into your helpdesk. You can set it as #101 if you already received 100 issues in your support email or your old helpdesk.

You can change your helpdesk colors to reflect your brand colors.

Type in the hex codes of the Header (top fold with the name of the helpdesk), Tab (top fold navigation that has dashboard, ticket and more options) and back ground (the back ground color of the body of your support portal)

You could also use the color palette to pick the colors you want.

You can always start over by clicking on Reset to default colors.

If just plain colors are not enough customization, you might want to check out some advanced customization options with FreshThemes here.

Hit Save once you are done setting up your helpdesk. If you would like to access your portal settings page, click on Edit Portal instead.

Quick guide to perform basic rebranding in your support portal:

Log in to your support portal as an administrator.

Go to the Admin tab > Support Channels > Portals.

Click on the portal you would like to rebrand (see image below).

Scroll down to the Portal Rebranding section to rebrand your portal.

The logo of your support portal appears on the top fold near your portal's name.

You can upload your company logo by clicking on Change logo.

Your logo should be of size 50x50 pixels.

Favicon is the image that appears on the browser tab near the title of the page.

You can fashion a favicon image of size 16x16 pixels and upload it to your support portal.

If you would like to take your customers to your website (or anywhere you wish) when they click your logo set up your Linkback URL.

Fill in your helpdesk phone number under Helpdesk Phone.

You can also change the fonts and colors for links, form elements etc by clicking on the Customize portal button. But before you go ahead and play with the colors, make sure that you save all the changes you already made in this page.

After the color & font customizations are done, you can preview the customizations and hit Save to see the changes reflected in your portal immediately. If you are not done yet, you can just save your work and continue later. You can always click on reset to go back to the default colors if things become messy.