Troubleshooting

If you are experiencing technical difficulties with your Hub you may be asked to send in your application logs by one of our customer support representatives. This provides Worldpay with useful diagnostic information.

To send your application logs select “Send application logs” from the Settings page, when prompted confirm you are happy to send your logs to Worldpay. This will send an email containing your application details to our engineers who will remotely investigate the problem and contact you with a solution.

Select “Send application logs”.

Confirm send when prompted.

Await contact from Worldpay engineers with solution.

N.B. You can only send your application logs a maximum of 5 times in 24 hours.