Frequently Asked Questions

Our friendly staff are here to answer any questions you may have.

Frequently Asked Questions:

Do I need a Doctor's referral?

Physiotherapists are primary care providers in Ontario, which means you are not required to bring a referral letter. However, in order to be covered by extended
health insurance you might be asked for a referral note by the insurance company.

Is the treatment covered by OHIP?

As a private health-care facility, services at our clinic are not covered by OHIP.

Will extended health insurance cover my treatment?

It depends on your insurance coverage if you are covered for physiotherapy services or not. If you do have coverage, you will receive a receipt with all the details
that the insurance companies require which you will submit for re-imbursement.

What if I was involved in a Motor Vehicle Accident (MVA)?

If you have been involved in a recent MVA then you can be assessed and a Treatment Plan will be submitted to your motor vehicle insurance company. If approved,
treatment will be covered.

How long will I have to come for therapy?

It depends on what the condition is, how chronic the condition is and how you respond to therapy. An estimate regarding the frequency and duration of treatment can
usually be given after the initial assessment. On average, a frequency of once or twice per week is recommended.