“ Yes and I was really surprised by their service
bouquet. They do all the verification, Provide a police clearance certificate for
their drivers and on top of that they also provide solutions such as doorstep
car spa and discounted car insurance. In my opinion real value for money!”

“ Hey Those are some really nice services
these guys are providing so in your opinion how is the driver they provided?”

“ The driver they sent is really decent and
if I don’t like him I can always ask for a replacement during the contract period.”

“ Hey, These are some really unique
services, Thanks for the help Mahesh”

Saturday, 19 March 2016

Diane had just moved into Mumbai, she was an American journalist with a reputed news
agency in USA. She was used to the American way of life such as getting your
own groceries, lugging around the heavy bags to home. She was still getting
used to the Hubbub of the city called Mumbai with its incessant horns, heat,
pollution which was a perfect recipe for stress. On top of that she preferred
driving herself, in a city like Mumbai it was nothing short of a challenge. The
Traffic in Mumbai can throw a lot of challenges even to an expert driver on
Indian roads and drive most people to the extremes of stress and road rage.

One
of her colleagues suggested that she hire herself a personal driver. She just
remembered the conversation sitting at the backseat of her Car.

“What
Hire a personal chauffeur won’t that be an expensive affair, Liam?”

“Not
at all Diane it will turn out much cheaper than Hiring a cab daily and you will
be able to travel at leisure being able to complete your work or listen to
music or a podcast.”

“But
still I will not like to hire a driver, I have all these meetings daily and I
don’t expect someone to wait on me. I can manage myself.”

“Seriously,
weren’t you saying just the other day that it took you 30 minutes just to find
a parking spot? And a few days ago you were saved from a deadly accident by a
whisker. Listen to me Diane and hire yourself a personal driver, the trains are
not going to take you everywhere and you yourself are unsure of driving in the
city. There a lot of locations where you may not be able to find a cab either.”

“Fine
Liam, I will hire a personal driver for myself, but being alone in the city and
hearing all the crimes being committed by domestic Helps, I am a little
Skeptical.”

After
This Conversation she had tried a lot of driver service agencies asked her
colleagues to find a good driver but all was in vain. She had to interview a
ton of people do their reference checks and yet the people who she was finding
were not even close to being good enough. While doing a google search once
again to find herself a driver, she stumbled upon an Ad which stated Hire
Police Verified Drivers, She was a little intrigued by this and contacted SAAARTHI.

“Good
morning Mam, welcome to SAAARTHI, How can we help you
today?”

“Hi,I am looking to hire a driver but could you please explain what do you guys mean by Police Verified Driver?”

“Of
course Mam, We Believe that a Hiring a driver is a very intimate affair and
that person will be knowing your whereabouts every time, so our firm belief is
that we all the hires made via us should be properly verified. Thus we have
three Tiers of Verification: First we do a document verification and store his
biometric data with us, second we do a background verification and reference
check of the driver and finally we make him get a Police Clearance Certificate
certifying he has no criminal history.”

“Hey
that’s really nice for Expats like us who do not know this city.”

After
that in a day she had received SAAARTHIsmart CV’s, which relieved
of the stress of multiple people entering her kitchen one by one to give
interviews, which she had come to dislike. Everything else is History.

Diane
now sat at the back seat of the car leisurely listening to Music on her iPod,
while the Driver she had hired from SAAARTHI weeded though the Mumbai
traffic.

Thursday, 10 March 2016

Mr Patel had applied for the service of a
driver providing service and they had provided him with around 10-15 candidate's
numbers to call them up and to set a meeting with them. He had called up every
one of them and most of them never picked up his call and the others were a no
show at the scheduled meeting and Mr Shah was infuriated by this, so he called
up the service provider to give them an earful.

"Hello? I am Mr Patel and I had asked for a
driver few weeks back?"

"Ohhh yes Mr Patel, how did it go with the
candidates we had suggested for you?"

"How did it go?! I will tell you how it went!
None of them have responded to my calls, its been almost a month now that I
came to you and you didn’t even bother to follow up with me about it !"

"Sorry sir, but I am sure one of our
representatives would have called you up, to check the progress you have made."

"Don’t give me that crap now, no one ever
called me from your office, I am sure you guys might have forgotten about me or
maybe it’s just that you don’t value your customers!"

"Sir, there has been some
misunderstanding, how about we call up the candidates ourselves and ask them to
contact you ASAP"

"No need for that! I am done with you guys! Cancel
my service right now! I am going to opt for some other service provider."

Mr Patel Learned of Saaarthi from his
friend and how a R.M. was always there to ensure that an Interview happened.

“Hello, I am Mr Patel and would like to hire
a permanent driver.”

“Hello Mr Patel, Thank You for calling
SAAARTHI.COM, we will provide you a list of CV’s based on your requirement once
you select the candidate we will arrange for the face to face meeting where one
of our R.M.’s will accompany the Driver.”

After a few days.

“Hello this is Mr Patel I am really happy
with your process, At least it’s 10 Times better than the other services”

Sunday, 6 March 2016

Mr Parekh is a Managing Director of a private firm, He had asked his personal assistant to hire a personal chauffeur for him. It had been a couple of days since so he called her in to his office.

“So Rekha what happened about that personal
chauffeur, I had asked you to hire for me?

“Sorry sir for the delay, I have contacted
a lot of agencies in Mumbai, but it’s been tough to find one, to be true”

“Didn’t you get the contact details of a
couple of drivers from these agencies?”

“Yes sir and I have been calling all of
them this whole week”

“And?”

“Sir, the drivers make appointments but
never show up! It’s been quite frustrating.”

“Why would they do that now? Haven’t you
talked to the guys from these agencies?”

“I did sir, but they just make excuses
every time I call them and say that they would get back to us as soon as possible.”

“How are we to get this sorted now?! I need
a driver in the next two weeks!”

“Sir, may I suggest you about a company, of
whom I have heard about from Mr Arvind the CFO.”

“Sure, tell me”

“This company’s name is Saaarthi.com and they
personally take care of all the appointments and follow up etc. they even
provide you a Video resume for the driver so that you need not meet N number of
people before selecting one.”

OH is it? That’s really interesting! So why
don’t you call them up and see if they can hire a driver for us? , These other
agencies have turned out to be really useless.”

“OK, sir.”

That Evening:

“Sir, The company saarthi.com seems to be
really efficient they have already sent 3 Video resumes for us to shortlist
from.”

“Really! That was quite efficient. If only
the other agencies were so efficient, I would have already found myself a good
driver. Show me the resumes and let’s schedule an appointment for tomorrow
itself”