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Reviews for Keg & Lantern

based on 20 ratings

Oh HECK no. over an 1 1/2 hours and still not here.

Written by
sunny s.
on
4/14/2014
|
3 other reviews |
Member since
2012
sunny
ordered from here
within the last year

Needed to step in due to all the hate. This place is awesome. Best quality of ingredients out of any restaurant I can order on Seamless. Delivery's usually quick too. Maybe if you order on Superbowl from a bar, delays are something you should expect.

Written by
Jonathan K.
on
4/8/2014
|
5 other reviews |
Member since
2010
Jonathan
ordered from here
within the last year

Fast delivery. Perfected my burger. All extra condiments received. Go for it... Place that order

Written by
Aleksandra M.
on
2/4/2014
|
6 other reviews |
Member since
2012
Aleksandra
ordered from here
within the last year

I waited almost two hours for an order that never arrived. Called 75 min after placing the order to check in. They said it was on the way and would arrive "any minute." A half an hour later no one had arrived. I called and they claimed there was no record of the order even though I had a confirmation #. I liked this place in the past but will never order again.

Written by
Cayla F.
on
2/4/2014
|
1 other review |
Member since
2012
Cayla
ordered from here
over a year ago

I ordered on Super Bowl Sunday -- I knew i should expect some type of delay so I waited past the estimated delivery time before I called.
I placed my order at 646p and after over 20 attempted calls to the bar (the signal was busy), I gave up around 2 hours later. At 10p, I decided to give the bar another ring just in case and the phone was finally answered. I was told by this person that my order had been out for delivery -- I mentioned that at that point, my order had been over 2 hours late. I was put on hold for about 5 minutes, where I heard arguing off and on, and when the phone was picked up again, I was told that there was nothing that could be done since the order was already out.
At this point, I was furious -- I'm a person with tons of patience (hence waiting 2 hours after the delivery estimate) but not only did I not receive my food, I was not getting a refund. I decided to get Seamless involved and gave them a call. Luckily, their customer service was incredible and I received a full refund for my order.
It's currently 130p the day after and I never received my order and was never in touch with the restaurant after the initial call.
Next time, just let us know if an order cannot be fulfilled. I don't think anyone can appreciate lack of communication. If I didn't call Seamless, I would have never received a refund let alone an acknowledgement that I even made an order (besides the confirmation I received minutes after I placed mine).

Written by
Paulina V.
on
2/3/2014
|
1 other review |
Member since
2011
Paulina
ordered from here
over a year ago