World Business Report, Why Lufthansa sued a passenger for missing a flight

13/02/2019

The precedent-setting case exposes the travel industry's disdain for the so-called "hidden city" hack- in which passengers book flights with their final destination as a layover point to avoid the higher cost of non-stop flights, CNN reported.

Lufthansa said it believes the passenger bought a multi-stop ticket but never meant to complete the full trip.

The pricing strategies for "network carriers" such as Lufthansa, Air France and British Airways is underpinned by charging less for the more flights passengers take in one booking.

A Berlin district court reportedly dismissed the lawsuit in December, but Lufthansa told CNN it has appealed the decision.

How does the "hidden city" hack work?

Lufthansa, The Independent reported, is now pursuing payment from the passenger who it believes deliberately missed the last leg of the purchasing journey.

Skiplagged's website even boasts: 'Our flights are so cheap, United (Airlines) sued us. but we won'. If a passenger books a flight from Sofia to Warsaw with an ongoing connection to Paris, however, they will pay £113. Passengers can then simply miss the second leg. The passenger used all legs of the outbound flight, but did not catch the Frankfurt to Oslo return flight.

Airlines do routinely warn passengers that they may be pursued for payment if they don't show up for a leg of their multi-stop flight.

"Should you change your carriage without our agreement, we will assess the correct price for your actual travel", says Etihad in its terms and conditions.

The case was linked a loophole exploited by savvy travellers.

For example, if you booked a New York - London - Bangkok flight but tried to join the journey out of London, you would have already nullified the ticket by not boarding in New York.

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