ICT Statistics Newslog - Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/
<i>News related to ITU Telecommunication/ICT Statistics</i>ITUMon, 16 Jun 2014 06:42:26 GMTnewtelligence dasBlog 2.0.7226.0indicators@itu.intindicators@itu.inthttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=36f2f8c3-380c-4193-98e7-29e67a40a00chttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,36f2f8c3-380c-4193-98e7-29e67a40a00c.aspxSome Other User
Cubas state-owned monopoly fixed line
and wireless operator Empresa de Telecomunicaciones de Cuba (ETECSA) has revealed
that it is in the process of deploying 80 new cell sites to improve capacity and relieve
network congestion. A report from local news portal Cuba Si says that the firm has
carried out traffic management work in Havana and other areas due to an increase in
traffic caused by the introduction of new services. New offerings include mobile e-mail,
which was launched on 3 March this year under the brand name @nauta.cu. ETECSA operates
a nationwide 900MHz GSM network and is expected to launch
further mobile internet services in the coming months.

ETECSA expands network to cope with increased demand (Cuba)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,36f2f8c3-380c-4193-98e7-29e67a40a00c.aspxhttp://www.itu.int/ITU-D/ict/newslog/ETECSA+Expands+Network+To+Cope+With+Increased+Demand+Cuba.aspx
Mon, 16 Jun 2014 06:42:26 GMTCubas state-owned monopoly fixed line and wireless operator Empresa de Telecomunicaciones de Cuba (ETECSA) has revealed that it is in the process of deploying 80 new cell sites to improve capacity and relieve network congestion. A report from local news portal Cuba Si says that the firm has carried out traffic management work in Havana and other areas due to an increase in traffic caused by the introduction of new services. New offerings include mobile e-mail, which was launched on 3 March this year under the brand name @nauta.cu. <span class=caps>ETECSA</span> operates
a nationwide 900MHz <span class=caps>GSM</span> network and is expected to launch
further mobile internet services in the coming months.
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2014/05/06/etecsa-expands-network-to-cope-with-increased-demand/?utm_source=CommsUpdate&amp;utm_campaign=3885f93735-CommsUpdate+06+May+2014&amp;utm_medium=email&amp;utm_term=0_0688983330-3885f93735-8868625">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=36f2f8c3-380c-4193-98e7-29e67a40a00c" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=5554b040-9573-4b81-9f87-db30d2dd81fahttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,5554b040-9573-4b81-9f87-db30d2dd81fa.aspxSome Other User

MTN Group has earmarked investment of over USD3 billion
for the upgrade and expansion of its Nigerian business over the next three years,
in a bid to improve the quality of its services amid rapid subscriber growth, Business
Day reports. The Nigerian market is South Africa-based MTNs
largest by revenues and subscribers, but the company has been penalised by the Nigerian
Communications Commission (NCC) for failing to meet minimum standards of service quality,
while it also faces attacks on its infrastructure in the north by militant Islamist
group Boko Haram. MTN Group CEO Sifiso
Dabengwa acknowledged that the firm has challenges with quality of service driven
by the high demand in Nigeria, adding that the company will continue to invest
at this rate in the medium term, and make sure the overall quality of service is acceptable.
At 31 March 2014 MTN Nigerias subscriber total stood at
57.2 million, up 12% from 51.3 million twelve months earlier and making it the market
leader by some margin. The cellco expects its customer base to exceed 60 million by
the end of the year.

MTN to spend USD3bn on Nigerian networkhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,5554b040-9573-4b81-9f87-db30d2dd81fa.aspxhttp://www.itu.int/ITU-D/ict/newslog/MTN+To+Spend+USD3bn+On+Nigerian+Network.aspx
Mon, 16 Jun 2014 06:34:54 GMT<p>
<span class=caps>MTN</span> Group has earmarked investment of over <span class=caps>USD3</span> billion
for the upgrade and expansion of its Nigerian business over the next three years,
in a bid to improve the quality of its services amid rapid subscriber growth, Business
Day reports. The Nigerian market is South Africa-based <span class=caps>MTN</span>s
largest by revenues and subscribers, but the company has been penalised by the Nigerian
Communications Commission (NCC) for failing to meet minimum standards of service quality,
while it also faces attacks on its infrastructure in the north by militant Islamist
group Boko Haram. <span class=caps>MTN</span> Group <span class=caps>CEO</span> Sifiso
Dabengwa acknowledged that the firm has challenges with quality of service driven
by the high demand in Nigeria, adding that the company will continue to invest
at this rate in the medium term, and make sure the overall quality of service is acceptable.
At 31 March 2014 <span class=caps>MTN</span> Nigerias subscriber total stood at 57.2
million, up 12% from 51.3 million twelve months earlier and making it the market leader
by some margin. The cellco expects its customer base to exceed 60 million by the end
of the year.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2014/05/16/mtn-to-spend-usd3bn-on-nigerian-network/?utm_source=CommsUpdate&amp;utm_campaign=eb78aea392-CommsUpdate+16+May+2014&amp;utm_medium=email&amp;utm_term=0_0688983330-eb78aea392-8868625">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=5554b040-9573-4b81-9f87-db30d2dd81fa" />MobileQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=b3178239-016c-42e3-b80f-253ab200bac3http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,b3178239-016c-42e3-b80f-253ab200bac3.aspxSome Other User

Mauritian telecoms regulators the Ministry of Information and Communication Technology
(MICT) and the Information Communication Technology Authority (ICTA), are reportedly
working on the development of a quality of service (QoS) guide for internet service
providers (ISPs) in the country, Agence Ecofin reports. According to the article,
the QoS guidance will impose a minimum speed threshold for broadband access, with
ISPs likely to be required to indicate all relevant service specifications in a customers
contract.

ICTA to impose minimum speed obligations for ISPs (Mauritius)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,b3178239-016c-42e3-b80f-253ab200bac3.aspxhttp://www.itu.int/ITU-D/ict/newslog/ICTA+To+Impose+Minimum+Speed+Obligations+For+ISPs+Mauritius.aspx
Thu, 01 May 2014 13:18:18 GMT<p>
Mauritian telecoms regulators the Ministry of Information and Communication Technology
(MICT) and the Information Communication Technology Authority (ICTA), are reportedly
working on the development of a quality of service (QoS) guide for internet service
providers (ISPs) in the country, Agence Ecofin reports. According to the article,
the QoS guidance will impose a minimum speed threshold for broadband access, with
ISPs likely to be required to indicate all relevant service specifications in a customers
contract.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2014/04/29/icta-to-impose-minimum-speed-obligations-for-isps/?utm_source=CommsUpdate&amp;utm_campaign=ecebd680b7-CommsUpdate+29+April+2014&amp;utm_medium=email&amp;utm_term=0_0688983330-ecebd680b7-8868625">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=b3178239-016c-42e3-b80f-253ab200bac3" />Broadband speedQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=464bc7c8-a967-4506-ab8f-5e96a89cfa53http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,464bc7c8-a967-4506-ab8f-5e96a89cfa53.aspxSome Other User

None of the four Kenyan mobile networks met their Quality of Service (QoS) requirements
in the 2012/13 financial year, according to a report released by CCK today. Overall,
performance by the four mobile operators shows a general downward trend with none
of the operators having achieved the minimum Key Performance Indicators (KPI) compliance
target of 80%.

Telkom Kenya Limited had the highest QoS score of 62.5%, while the three other operators
- Airtel Kenya Limited, Essar Kenya Limited and Safaricom Kenya Limited - each managed
50% out of the set minimum score of 80%.

The QoS assessment framework is based on eight (8) Key Performance Indicators (KPIs)
and a well-defined assessment methodology that were adopted in 2008/09 after an elaborate
and exhaustive consultative process. The eight KPIs are completed calls rate, call
set up success rate, dropped calls, blocked calls, speech quality, handover success
rate, call set up time and signal strength. Of the eight KPIs, five were enhanced
during the period under review and this may have contributed to the outcome.

All the operators met the KPI targets in respect to Signal Strength (RX Level), Call
set up time, Handover Success Rate and Call drop rate in the current assessment period.

The KPIs that have not been met by any of the operators in the current assessment
period included call block rate, completed calls and call set up success rate (CSSR).

Mobile operators fail to meet QoS requirementshttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,464bc7c8-a967-4506-ab8f-5e96a89cfa53.aspxhttp://www.itu.int/ITU-D/ict/newslog/Mobile+Operators+Fail+To+Meet+QoS+Requirements.aspx
Thu, 06 Mar 2014 08:44:37 GMT<p>
None of the four Kenyan mobile networks met their Quality of Service (QoS) requirements
in the 2012/13 financial year, according to a report released by CCK today. Overall,
performance by the four mobile operators shows a general downward trend with none
of the operators having achieved the minimum Key Performance Indicators (KPI) compliance
target of 80%.
</p>
<p>
Telkom Kenya Limited had the highest QoS score of 62.5%, while the three other operators
- Airtel Kenya Limited, Essar Kenya Limited and Safaricom Kenya Limited - each managed
50% out of the set minimum score of 80%.&nbsp;
</p>
<p>
The QoS assessment framework is based on eight (8) Key Performance Indicators (KPIs)
and a well-defined assessment methodology that were adopted in 2008/09 after an elaborate
and exhaustive consultative process. The eight KPIs are completed calls rate, call
set up success rate, dropped calls, blocked calls, speech quality, handover success
rate, call set up time and signal strength.&nbsp; Of the eight KPIs, five were enhanced
during the period under review and this may have contributed to the outcome.
</p>
<p>
All the operators met the KPI targets in respect to Signal Strength (RX Level), Call
set up time, Handover Success Rate and Call drop rate in the current assessment period.
</p>
<p>
The KPIs that have not been met by any of the operators in the current assessment
period included call block rate, completed calls and call set up success rate (CSSR).
</p>
<p>
Read the <a href="http://www.cck.go.ke/consumers/other_info/downloads/REPORT_ON_THE_QUALITY_OF_SERVICE_2012-2013.pdf">full
report</a>.
</p>
<p>
Source: <a href="http://www.cck.go.ke/mobile/news/index.html?nws=/news/2013/Mobile_operators_fail.html">CCK
Mobile</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=464bc7c8-a967-4506-ab8f-5e96a89cfa53" />AfricaMobileQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=a3f879af-5206-4888-818a-b5da4572c858http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,a3f879af-5206-4888-818a-b5da4572c858.aspxSome Other User

Danish telco TDC is scrapping the up to marketing of its
broadband packages, with its new broadband products now offering guaranteed down/uplink
speeds of 20Mbps/2Mbps (priced at DKK255 [USD46.83]), 30Mbps/5Mbps
(DKK269), 40Mbps/10Mbps (DKK289) and 50Mbps/10Mbps (DKK299), effective 17 February
2014. Rene Brochner, director of TDC Residential, said:
With this initiative we want [to show] how communication to broadband customers can
be further improved. With the new products we now offer we guarantee that the speed
is always [as advertised], for example, the 40Mbps/10Mbps speed is always 40Mbps/10Mbps.

Further, TDC has announced that two-thirds of the countrys
households will have access to broadband speeds of 20Mbps/2Mbps (down/upstream) by
mid-2014, with more than 750,000 households guaranteed a 50Mbps connection, due to
investment in fibre protruding points and pair-bonding of copper. TDC will
also launch Vectoring technology in 2015, which can theoretically allow speeds of
100Mbps to be achieved over a copper network.

TDC introduces guaranteed broadband access speeds (Denmark)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,a3f879af-5206-4888-818a-b5da4572c858.aspxhttp://www.itu.int/ITU-D/ict/newslog/TDC+Introduces+Guaranteed+Broadband+Access+Speeds+Denmark.aspx
Fri, 21 Feb 2014 14:59:25 GMT<p>
Danish telco <span class=caps>TDC</span> is scrapping the up to marketing of its
broadband packages, with its new broadband products now offering guaranteed down/uplink
speeds of 20Mbps/2Mbps (priced at <span class=caps>DKK255</span> [USD46.83]), 30Mbps/5Mbps
(DKK269), 40Mbps/10Mbps (DKK289) and 50Mbps/10Mbps (DKK299), effective 17 February
2014. Rene Brochner, director of <span class=caps>TDC</span> Residential, said: With
this initiative we want [to show] how communication to broadband customers can be
further improved. With the new products we now offer we guarantee that the speed is
always [as advertised], for example, the 40Mbps/10Mbps speed is always 40Mbps/10Mbps.
</p>
<p>
Further, <span class=caps>TDC</span> has announced that two-thirds of the countrys
households will have access to broadband speeds of 20Mbps/2Mbps (down/upstream) by
mid-2014, with more than 750,000 households guaranteed a 50Mbps connection, due to
investment in fibre protruding points and pair-bonding of copper. <span class=caps>TDC</span> will
also launch Vectoring technology in 2015, which can theoretically allow speeds of
100Mbps to be achieved over a copper network.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2014/02/17/tdc-introduces-guaranteed-broadband-access-speeds/?utm_source=CommsUpdate&amp;utm_campaign=0b5cc626ea-CommsUpdate+17+February+2014&amp;utm_medium=email&amp;utm_term=0_0688983330-0b5cc626ea-8868625">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=a3f879af-5206-4888-818a-b5da4572c858" />BroadbandQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=f0ce2db9-6883-4420-8cc9-74946e8d8a6bhttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,f0ce2db9-6883-4420-8cc9-74946e8d8a6b.aspxSome Other User
The Argentine government is developing
new regulations for the telecommunications sector which are designed to improve the
quality of fixed and mobile telephony services in the country. Decree 681/2013 directs
the Secretaria de Comunicaciones (SeCom) and the Ministry of Federal Planning, Public
Investments and Services, together with the support of other agencies, to issue within
the next 30 days a new regulation establishing quality standards for the provision
of telecommunications services. In a press release on the ministrys website, Planning
Minister Julio De Vido is quoted as saying that the new rules will set quality of
service parameters to help evaluate the performance of telecoms operators and encourage
competition in the sector. Last month a new decree published in the Official Gazette
empowered SeCom to tighten regulation of telecoms service standards in the country,
CommsUpdate reported. The new legislation authorises the body to implement appropriate
measures aimed at ensuring operators compliance with quality of service requirements;
such measures include forcing operators to suspend the marketing and activation of
new mobile lines. The decree followed the recent appointment of a new SeCom head,
Norberto Berner, who has ordered an inspection of the investment plans of the countrys
mobile operators, including America Movil-owned Claro, Movistar (a unit of Telefonica
of Spain) and Personal, the mobile arm of fixed line incumbent Telecom Argentina.

Argentina drafts telecoms service quality regulationshttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,f0ce2db9-6883-4420-8cc9-74946e8d8a6b.aspxhttp://www.itu.int/ITU-D/ict/newslog/Argentina+Drafts+Telecoms+Service+Quality+Regulations.aspx
Mon, 15 Jul 2013 06:37:38 GMTThe Argentine government is developing new regulations for the telecommunications sector which are designed to improve the quality of fixed and mobile telephony services in the country. Decree 681/2013 directs the Secretaria de Comunicaciones (SeCom) and the Ministry of Federal Planning, Public Investments and Services, together with the support of other agencies, to issue within the next 30 days a new regulation establishing quality standards for the provision of telecommunications services. In a press release on the ministrys website, Planning Minister Julio De Vido is quoted as saying that the new rules will set quality of service parameters to help evaluate the performance of telecoms operators and encourage competition in the sector. Last month a new decree published in the Official Gazette empowered SeCom to tighten regulation of telecoms service standards in the country, CommsUpdate reported. The new legislation authorises the body to implement appropriate measures aimed at ensuring operators compliance with quality of service requirements; such measures include forcing operators to suspend the marketing and activation of new mobile lines. The decree followed the recent appointment of a new SeCom head, Norberto Berner, who has ordered an inspection of the investment plans of the countrys mobile operators, including America Movil-owned Claro, Movistar (a unit of Telefonica of Spain) and Personal, the mobile arm of fixed line incumbent Telecom Argentina.
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2013/07/03/argentina-drafts-telecoms-service-quality-regulations/?utm_source=CommsUpdate&amp;utm_campaign=b3d6432479-CommsUpdate+03+July+2013&amp;utm_medium=email&amp;utm_term=0_0688983330-b3d6432479-8868625">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=f0ce2db9-6883-4420-8cc9-74946e8d8a6b" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=f5deebed-1f4a-4b80-8ac5-31de09841930http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,f5deebed-1f4a-4b80-8ac5-31de09841930.aspxSome Other User

Europeans consumers are not getting the broadband download speeds they pay for. On
average, they receive only 74% of the advertised headline speed they have paid for,
according to a new European Commission study on fixed broadband performance.

Commission Vice President Neelie Kroes says: "This is the first
time the difference between advertised and actual broadband speeds is confirmed by
comparable and reliable data from all EU Member States. There are significant
differences in the European national markets, most likely due to advertising practices.
Kroes says Consumers need more of this sort of data to help make
informed choices, so we will repeat the exercise. And we take these first results
as further proof of the need for a real connected single market."

Key findings in the study include:

Cable has the most reliable download speeds: The European
average of 74% hides significant variation in the performance of different technologies.
xDSL based services achieved only 63.3% of the advertised headline download speed,
compared to 91.4% for cable and 84.4% for FTTx. (see annex).

In absolute terms, the average download speed across all countries
and all technologies was 19.47 Mbps during peak hours. FTTx services achieved
the fastest speeds at 41.02Mbps. Cable services achieved 33.10Mbps, whilst xDSL services
lagged far behind at 7.2Mbps on average.

The upload speeds are closer to their advertised speeds. Across
Europe, the average upload speed was 6.20 Mbps, representing 88% of advertised upload
speeds. FTTx services achieved the highest speeds by far, at 19.8Mbps. This is because
many FTTx services provide an upload speed far closer to the download speed. Cable
and xDSL services achieved a modest 3.68Mbps and 0.69Mbps respectively.

Broadband in Europe: Consumers are not getting the internet speeds they are paying for http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,f5deebed-1f4a-4b80-8ac5-31de09841930.aspxhttp://www.itu.int/ITU-D/ict/newslog/Broadband+In+Europe+Consumers+Are+Not+Getting+The+Internet+Speeds+They+Are+Paying+For.aspx
Tue, 02 Jul 2013 06:26:51 GMT<p class=A_Standard__35__20_Normal>
Europeans consumers are not getting the broadband download speeds they pay for. On
average, they receive only 74% of the advertised headline speed they have paid for,
according to a new European Commission study on fixed broadband performance.
</p>
<p class=A_Standard__35__20_Normal>
Commission Vice President Neelie Kroes says: <span class=A__T2>"This is the first
time the difference between advertised and actual broadband speeds is confirmed by
comparable and reliable data from all EU Member States. </span>There are significant
differences in the European national markets, most likely due to advertising practices.
Kroes says <span class=A__T2>Consumers need more of this sort of data to help make
informed choices, so we will repeat the exercise. And we take these first results
as further proof of the need for a real connected single market."</span>
</p>
<p class=A_Standard__35__20_Normal>
Key findings in the study include:
</p>
<ul class=A__WW8Num12_1>
<li>
<p class=A_Tiret_20_1_P12>
<span class=A__T3>Cable has the most reliable download speeds: </span>The European
average of 74% hides significant variation in the performance of different technologies.
xDSL based services achieved only 63.3% of the advertised headline download speed,
compared to 91.4% for cable and 84.4% for FTTx. (see annex).
</p>
</li>
<li>
<p class=A_Tiret_20_1_P11>
<span class=A__T3>In absolute terms, the average download speed across all countries
and all technologies was 19.47 Mbps during peak hours. </span>FTTx services achieved
the fastest speeds at 41.02Mbps. Cable services achieved 33.10Mbps, whilst xDSL services
lagged far behind at 7.2Mbps on average.
</p>
</li>
<li>
<p class=A_Tiret_20_1_P14>
<span class=A__T3>The upload speeds are closer to their advertised speeds. </span>Across
Europe, the average upload speed was 6.20 Mbps, representing 88% of advertised upload
speeds. FTTx services achieved the highest speeds by far, at 19.8Mbps. This is because
many FTTx services provide an upload speed far closer to the download speed. Cable
and xDSL services achieved a modest 3.68Mbps and 0.69Mbps respectively.
</p>
</li>
</ul>
<p>
Source: <a href="http://europa.eu/rapid/press-release_IP-13-609_en.htm">European Commission</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=f5deebed-1f4a-4b80-8ac5-31de09841930" />Broadband speedEuropeQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=36466184-a28c-4333-ac69-e978036d4e22http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,36466184-a28c-4333-ac69-e978036d4e22.aspxSome Other User
Mobile operators in Japan have unveiled
plans to cooperate on the introduction of industry-wide standards for mobile network
quality, in a response to recent consumer complaints. The scheme is expected to be
up and running by next year, according to a report from The Nikkei. Number one operator
by subscribers NTT DoCoMo has already set up a programme
to monitor its own network quality, but this plan represents the first time that all
of the countrys cellcos have united to create and implement sector-wide standards.

Japanese firms to lay out mobile network quality standardshttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,36466184-a28c-4333-ac69-e978036d4e22.aspxhttp://www.itu.int/ITU-D/ict/newslog/Japanese+Firms+To+Lay+Out+Mobile+Network+Quality+Standards.aspx
Mon, 03 Jun 2013 07:24:13 GMTMobile operators in Japan have unveiled plans to cooperate on the introduction of industry-wide standards for mobile network quality, in a response to recent consumer complaints. The scheme is expected to be up and running by next year, according to a report from The Nikkei. Number one operator by subscribers <span class=caps>NTT</span> DoCoMo
has already set up a programme to monitor its own network quality, but this plan represents
the first time that all of the countrys cellcos have united to create and implement
sector-wide standards.
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2013/05/29/japanese-firms-to-lay-out-mobile-network-quality-standards/?utm_source=CommsUpdate&amp;utm_campaign=d56b418d99-CommsUpdate+29+May+2013&amp;utm_medium=email&amp;utm_term=0_0688983330-d56b418d99-8868625">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=36466184-a28c-4333-ac69-e978036d4e22" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=66381ec0-f0a0-4cf7-af49-9c2dc89d9053http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,66381ec0-f0a0-4cf7-af49-9c2dc89d9053.aspxSome Other User

Chilean telecoms watchdog Subtel has set new standards for wireless Quality of Service
(QoS), increasing the minimum percentage of successful call attempts and completed
calls to 97% in urban areas and 90% in rural areas, splitting a previous national
total into regional values. The decision follows a study conducted by the regulator
in H1 2012 investigating the service standards of the nations
cellcos. The report found that in Q1 Entel had 94.8% successful calls, Claro 93.0%
and Movistar 92.5%, which improved to 97.6%, 96.0% and 96.0% in Q2. Newcomers to the
market Nextel and VTR had successful call rates of 97.6%
and 96.5% respectively. In terms of completed calls Entel had success rates of 93.4%
(Q1) and 96.1%, Claro had 91.7% and 94.8% whilst Movistar fell behind with 90.9% and
94.2%. Nextel and VTR customers completed 96.8% and 95.3%
of calls.

Commenting on the changes, the secretary of state commented: The decision to upgrade
the standard of quality of service for mobile phones, from a national average to a
regional standard, aims to improve the performance of networks in each city and guarantees
users good service where they live. This regulatory change will increase the demands
for companies that will even out the quality of their networks throughout the country.

Subtel alters QoS from national to regional standards (Chile)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,66381ec0-f0a0-4cf7-af49-9c2dc89d9053.aspxhttp://www.itu.int/ITU-D/ict/newslog/Subtel+Alters+QoS+From+National+To+Regional+Standards+Chile.aspx
Wed, 30 Jan 2013 07:47:05 GMT<p>
Chilean telecoms watchdog Subtel has set new standards for wireless Quality of Service
(QoS), increasing the minimum percentage of successful call attempts and completed
calls to 97% in urban areas and 90% in rural areas, splitting a previous national
total into regional values. The decision follows a study conducted by the regulator
in <span class=caps>H1 2012</span> investigating the service standards of the nations
cellcos. The report found that in Q1 Entel had 94.8% successful calls, Claro 93.0%
and Movistar 92.5%, which improved to 97.6%, 96.0% and 96.0% in Q2. Newcomers to the
market Nextel and <span class=caps>VTR</span> had successful call rates of 97.6% and
96.5% respectively. In terms of completed calls Entel had success rates of 93.4% (Q1)
and 96.1%, Claro had 91.7% and 94.8% whilst Movistar fell behind with 90.9% and 94.2%.
Nextel and <span class=caps>VTR</span> customers completed 96.8% and 95.3% of calls.
</p>
<p>
Commenting on the changes, the secretary of state commented: The decision to upgrade
the standard of quality of service for mobile phones, from a national average to a
regional standard, aims to improve the performance of networks in each city and guarantees
users good service where they live. This regulatory change will increase the demands
for companies that will even out the quality of their networks throughout the country.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2013/01/25/subtel-alters-qos-from-national-to-regional-standards/?utm_source=CommsUpdate&amp;utm_campaign=d99ad5b718-CommsUpdate+25+January+2013&amp;utm_medium=email">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=66381ec0-f0a0-4cf7-af49-9c2dc89d9053" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=cf647447-23a3-4bdf-8fe1-95cd2bee1b98http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,cf647447-23a3-4bdf-8fe1-95cd2bee1b98.aspxSome Other User

The Democratic Republic of Congos five principle mobile operators  Africell, Airtel,
Orange, Oasis (Tigo) and Vodacom  along with fixed line operator Standard Telecom,
have come under fire from telecoms minister Tryphon Kin-Kiey Mulumba over their poor
network quality. Agence Ecofin reports that Mulumba is pressing for financial penalties
to be applied to the companies as censure for their lack of network improvements.
His grievances also include the chaotic distribution of SIM cards
by street vendors, which in his opinion conspires to distort the satisfactory identification
of mobile users.

Cellcos endure flak attack over network quality, chaotic SIM distribution (Dem. Rep. Congo)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,cf647447-23a3-4bdf-8fe1-95cd2bee1b98.aspxhttp://www.itu.int/ITU-D/ict/newslog/Cellcos+Endure+Flak+Attack+Over+Network+Quality+Chaotic+SIM+Distribution+Dem+Rep+Congo.aspx
Tue, 08 Jan 2013 08:02:28 GMT<p>
The Democratic Republic of Congos five principle mobile operators  Africell, Airtel,
Orange, Oasis (Tigo) and Vodacom  along with fixed line operator Standard Telecom,
have come under fire from telecoms minister Tryphon Kin-Kiey Mulumba over their poor
network quality. Agence Ecofin reports that Mulumba is pressing for financial penalties
to be applied to the companies as censure for their lack of network improvements.
His grievances also include the chaotic distribution of <span class=caps>SIM</span> cards
by street vendors, which in his opinion conspires to distort the satisfactory identification
of mobile users.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2013/01/04/cellcos-endure-flak-attack-over-network-quality-chaotic-sim-distribution/?utm_source=CommsUpdate&amp;utm_campaign=22bfa180c8-CommsUpdate+04+January+2013&amp;utm_medium=email">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=cf647447-23a3-4bdf-8fe1-95cd2bee1b98" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=52683215-2c6b-421a-83ad-26d5c90d5dc9http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,52683215-2c6b-421a-83ad-26d5c90d5dc9.aspxBrazil's TIM faces new regulatory scrutiny over service qualityhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,52683215-2c6b-421a-83ad-26d5c90d5dc9.aspxhttp://www.itu.int/ITU-D/ict/newslog/Brazils+TIM+Faces+New+Regulatory+Scrutiny+Over+Service+Quality.aspx
Tue, 20 Nov 2012 12:35:56 GMT<p style="MARGIN: 0cm 0cm 10pt" class=MsoNormal>
<font color=#000000><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />Brazil
telecom regulator Anatel on Friday ordered TIM Participacoes, the nation's No. 2 wireless
carrier, to stop selling a flat-rate promotion plan with unlimited calls per day because
of concerns about service quality.<o:p></o:p>
</font>
</p>
<p style="MARGIN: 0cm 0cm 10pt" class=MsoNormal>
<font color=#000000>It was the latest in a series of regulatory setbacks for the Brazilian
unit of Telecom Italia. In July, Anatel banned TIM's sales in 19 states for nearly
two weeks until the company presented an investment plan to improve service.<o:p></o:p>
</font>
</p>
<p style="MARGIN: 0cm 0cm 10pt" class=MsoNormal>
<font color=#000000>TIM started selling its "Infinity Day" promotion on Monday, allowing
customers to make unlimited phone calls within the carrier's network for a flat rate
of 0.50 real ($0.24) a day.<o:p></o:p>
</font>
</p>
<p style="MARGIN: 0cm 0cm 10pt" class=MsoNormal>
<font color=#000000>The plan could bring "potential instability" to the company's
network and "hurt the quality of service for all TIM customers," Anatel said in a
decision published on Brazil's official gazette.<o:p></o:p>
</font>
</p>
<p style="MARGIN: 0cm 0cm 10pt" class=MsoNormal>
<font color=#000000>TIM was not immediately available to comment on the regulator's
decision. The company intended to sell the plan to prepaid customers on a promotional
basis until Jan. 15.<o:p></o:p>
</font>
</p>
<p style="MARGIN: 0cm 0cm 10pt" class=MsoNormal>
<font color=#000000>TIM has 30 days to provide Anatel with a study on the impact of
the plan on its network and to make the necessary adjustments to ensure its service
meets the agency's quality standards.<o:p></o:p>
</font>
</p>
<p>
Source: <a href="http://www.reuters.com/article/2012/11/16/tim-brazil-regulator-idUSL1E8MG22L20121116">Reuters</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=52683215-2c6b-421a-83ad-26d5c90d5dc9" />AmericasQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=b281e9bc-8f15-41e8-9d56-5f421b66f96ehttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,b281e9bc-8f15-41e8-9d56-5f421b66f96e.aspx

The French telecoms regulator Arcep is preparing to introduce quality of service (QoS)
indicators for fixed internet providers. According to a report from Digital TV Europe,
the indicators will be measured and made public, complementing similar measures in
place for mobile networks. Arcep is also thought to be readying legislation which
will impose minimum QoS requirements on broadband providers.

French ISPs to have service quality measuredhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,b281e9bc-8f15-41e8-9d56-5f421b66f96e.aspxhttp://www.itu.int/ITU-D/ict/newslog/French+ISPs+To+Have+Service+Quality+Measured.aspx
Mon, 01 Oct 2012 11:54:00 GMT<div class=article-text>
<p>
The French telecoms regulator Arcep is preparing to introduce quality of service (QoS)
indicators for fixed internet providers. According to a report from Digital TV Europe,
the indicators will be measured and made public, complementing similar measures in
place for mobile networks. Arcep is also thought to be readying legislation which
will impose minimum QoS requirements on broadband providers.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2012/09/25/french-isps-to-have-service-quality-measured/">Telegeography</a>.
</p>
</div>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=b281e9bc-8f15-41e8-9d56-5f421b66f96e" />EuropeFixed broadbandQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=251ed37d-d80e-48e4-a1ea-4671d3af03f0http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,251ed37d-d80e-48e4-a1ea-4671d3af03f0.aspx

Brazils national telecoms watchdog Anatel yesterday ordered three incumbent mobile
operators to stop selling new cellphone plans in certain states, in response to a
rising tide of customer complaints over poor service quality, including dropped calls
and patchy coverage. The regulator has announced that, in each of the countrys 26
states and the federal district Brasilia, the cellco with the worst service record
will be barred from selling new mobile plans. The edict came into effect on Monday,
it said, and will remain in place until such time as the carrier concerned presents
investment plans designed to rectify the problem. A growing client base needs to
be accompanied by more investments, Anatel head Joao Batista de Resende told reporters,
adding that it has been tracking a rising tide of customer service complaints for
more than a year.

Following the ruling, Telecom Italias TIM Brasil unit has
been barred from selling plans in 19 states; Oi SA has been prohibited from signing
up new users in five; and Telecom Americas (Claro) has been served a desist order
in three states. Only Vivo, the Brazilian asset of Telefonica of Spain, will not face
immediate sanctions, but it has 30 days to present plans or face a similar fate. As
reported by CommsUpdate yesterday, Brazils consumer protection agency Procon ordered
the countrys four largest mobile operators to stop selling any more new mobile SIMs
in the southern Rio Grande do Sul state capital Porto Alegre, amid concerns over poor
service quality. It is understood that any carrier that flouts Anatels order will
face a fine of BRL200,000 (USD99,000) per day.

The cellcos have reacted strongly to the measures, with TIM Brasil
remarking on the extreme measure which is feels is disproportional and anti-competitive.
Oi SA meanwhile, slated what it termed Anatels out-of-date decision, noting its
own plan to up CAPEX to BRL6 billion
in 2012, compared to BRL5 billion last year ad BRL3 billion
in 2010.

Anatel gets tough on mobile operators poor service (Brazil)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,251ed37d-d80e-48e4-a1ea-4671d3af03f0.aspxhttp://www.itu.int/ITU-D/ict/newslog/Anatel+Gets+Tough+On+Mobile+Operators+Poor+Service+Brazil.aspx
Tue, 14 Aug 2012 11:53:39 GMT<p>
Brazils national telecoms watchdog Anatel yesterday ordered three incumbent mobile
operators to stop selling new cellphone plans in certain states, in response to a
rising tide of customer complaints over poor service quality, including dropped calls
and patchy coverage. The regulator has announced that, in each of the countrys 26
states and the federal district Brasilia, the cellco with the worst service record
will be barred from selling new mobile plans. The edict came into effect on Monday,
it said, and will remain in place until such time as the carrier concerned presents
investment plans designed to rectify the problem. A growing client base needs to
be accompanied by more investments, Anatel head Joao Batista de Resende told reporters,
adding that it has been tracking a rising tide of customer service complaints for
more than a year.
</p>
<p>
Following the ruling, Telecom Italias <span class=caps>TIM</span> Brasil unit has
been barred from selling plans in 19 states; Oi SA has been prohibited from signing
up new users in five; and Telecom Americas (Claro) has been served a desist order
in three states. Only Vivo, the Brazilian asset of Telefonica of Spain, will not face
immediate sanctions, but it has 30 days to present plans or face a similar fate. As
reported by CommsUpdate yesterday, Brazils consumer protection agency Procon ordered
the countrys four largest mobile operators to stop selling any more new mobile SIMs
in the southern Rio Grande do Sul state capital Porto Alegre, amid concerns over poor
service quality. It is understood that any carrier that flouts Anatels order will
face a fine of <span class=caps>BRL200</span>,000 (USD99,000) per day.
</p>
<p>
The cellcos have reacted strongly to the measures, with <span class=caps>TIM</span> Brasil
remarking on the extreme measure which is feels is disproportional and anti-competitive.
Oi SA meanwhile, slated what it termed Anatels out-of-date decision, noting its
own plan to up <span class=caps>CAPEX</span> to <span class=caps>BRL6</span> billion
in 2012, compared to <span class=caps>BRL5</span> billion last year ad <span class=caps>BRL3</span> billion
in 2010.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2012/07/19/anatel-gets-tough-on-mobile-operators-poor-service/">TeleGeography</a>.
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=251ed37d-d80e-48e4-a1ea-4671d3af03f0" />MobileOperatorsQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=24516e16-5edc-4490-bbd0-b93d36b712b2http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,24516e16-5edc-4490-bbd0-b93d36b712b2.aspx

The Nigerian Communications Commission (NCC) has fined telecom operators MTN, Etisalat,
Airtel and Globacom, a total amount of $10.8 million, over poor quality of telecom
services, according to a report by This Day.

As per the report, the Nigerian Communications Commission (NCC) had informed the Chief
Executive Officers of the telecom operators via letters. The penalties imposed on
the operators amount to $2.29 million for MTN and Etisalat, $1.71 million for Airtel
and $1.14 million for Globacom.

The letter sent by the Commission said that all the operators are to pay the penalties
on or before May 21, 2012 or be liable to payment of additional $15,900 per day for
as long as the contravention persists. The penalties were imposed as the operators
failed to meet with the minimum standard of quality of service including the key performance
indicators (KPIs).

According to NCC, it monitored the performance of the operators on the different parameters,
in line with the provisions of the regulation, and discovered that operators were
in contravention of the provisions.

The report reveals that monitoring of the quality of service from the different operators
in the month of March 2012, NCC statistics in some crucial parameters showed that
Call Set-up Success Rate (CSSR) for all operators was 97.07 percent and the Commissions
target was greater than or equal to 98 percent.

Also during the period, Call Completion Rate (CCR) for all operators was 95.78 percent
and the commissions target was greater than or equal 96 percent. Drop Call Rate (DCR)
for all operators was 1.33 percent and the commissions target was less than or equal
to 2 percent. The statistics showed that the four operators did not measure up to
NCCs target in certain parameters.

MTN, Glo, Etisalat and Airtel fined $10_8 million for poor network services (Nigeria)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,24516e16-5edc-4490-bbd0-b93d36b712b2.aspxhttp://www.itu.int/ITU-D/ict/newslog/MTN+Glo+Etisalat+And+Airtel+Fined+108+Million+For+Poor+Network+Services+Nigeria.aspx
Fri, 22 Jun 2012 13:00:42 GMT<p>
The Nigerian Communications Commission (NCC) has fined telecom operators MTN, Etisalat,
Airtel and Globacom, a total amount of $10.8 million, over poor quality of telecom
services, according to a report by This Day.<br>
&nbsp;<br>
As per the report, the Nigerian Communications Commission (NCC) had informed the Chief
Executive Officers of the telecom operators via letters. The penalties imposed on
the operators amount to $2.29 million for MTN and Etisalat, $1.71 million for Airtel
and $1.14 million for Globacom.<br>
&nbsp;<br>
The letter sent by the Commission said that all the operators are to pay the penalties
on or before May 21, 2012 or be liable to payment of additional $15,900 per day for
as long as the contravention persists. The penalties were imposed as the operators
failed to meet with the minimum standard of quality of service including the key performance
indicators (KPIs).<br>
&nbsp;<br>
According to NCC, it monitored the performance of the operators on the different parameters,
in line with the provisions of the regulation, and discovered that operators were
in contravention of the provisions.<br>
&nbsp;<br>
The report reveals that monitoring of the quality of service from the different operators
in the month of March 2012, NCC statistics in some crucial parameters showed that
Call Set-up Success Rate (CSSR) for all operators was 97.07 percent and the Commissions
target was greater than or equal to 98 percent.<br>
&nbsp;<br>
Also during the period, Call Completion Rate (CCR) for all operators was 95.78 percent
and the commissions target was greater than or equal 96 percent. Drop Call Rate (DCR)
for all operators was 1.33 percent and the commissions target was less than or equal
to 2 percent. The statistics showed that the four operators did not measure up to
NCCs target in certain parameters.
</p>
<p>
Source: <a href="http://wirelessfederation.com/news/93113-mtn-glo-etisalat-and-airtel-fined-10-8-million-for-poor-network-services-nigeria/?utm_source=feedburner&amp;utm_medium=email&amp;utm_campaign=Feed%3A+wirelessfederation+%28Wireless+Federation%29">Wireless
Federation</a>.<br>
&nbsp;
</p>
<p>
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=24516e16-5edc-4490-bbd0-b93d36b712b2" />AfricaOperatorsQuality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=68a0e680-09c4-43a2-a6ee-d4b3c87ad4dahttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,68a0e680-09c4-43a2-a6ee-d4b3c87ad4da.aspx

Ugandas cellcos have been warned that quality of service (QoS) will, from next year,
form the basis of licence renewal applications and also represent a key condition
for the issuance of future concessions, reports local paper Daily Monitor. State Minister
for Information Technology, Nyombi Thembo, said that although there has been progress
in the accessibility of mobile services, the governments aim is to guarantee value
for money by driving improvements in QoS: There is no way we will renew a licence
for a player offering poor services, that has to stop.

As reported by CommsUpdate, the Uganda Communication Commission (UCC) last week released
details of its most recent QoS survey, which showed that none of the operators were
meeting the target for blocked and dropped calls. MTN Uganda
dismissed its poor performance in the survey  roughly on par with rivals Airtel Uganda,
and Uganda Telecom Limited (UTL)  saying: We dont agree with the report. We have
commissioned our own studies, some of which we shall soon share with the public.

In response to the comments, Thembo remarked: The habit of telecoms [operators] denying
and dismissing the findings should stop. We do not want the survey to victimise a
particular provider. It is for their benefit because we want them to improve.

Licensing to be based on quality of service (Uganda)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,68a0e680-09c4-43a2-a6ee-d4b3c87ad4da.aspxhttp://www.itu.int/ITU-D/ict/newslog/Licensing+To+Be+Based+On+Quality+Of+Service+Uganda.aspx
Thu, 24 Nov 2011 14:11:06 GMT<div class=article-text>
<p>
Ugandas cellcos have been warned that quality of service (QoS) will, from next year,
form the basis of licence renewal applications and also represent a key condition
for the issuance of future concessions, reports local paper Daily Monitor. State Minister
for Information Technology, Nyombi Thembo, said that although there has been progress
in the accessibility of mobile services, the governments aim is to guarantee value
for money by driving improvements in QoS: There is no way we will renew a licence
for a player offering poor services, that has to stop.
</p>
<p>
As reported by CommsUpdate, the Uganda Communication Commission (UCC) last week released
details of its most recent QoS survey, which showed that none of the operators were
meeting the target for blocked and dropped calls. <span class=caps>MTN</span> Uganda
dismissed its poor performance in the survey  roughly on par with rivals Airtel Uganda,
and Uganda Telecom Limited (UTL)  saying: We dont agree with the report. We have
commissioned our own studies, some of which we shall soon share with the public.
</p>
<p>
In response to the comments, Thembo remarked: The habit of telecoms [operators] denying
and dismissing the findings should stop. We do not want the survey to victimise a
particular provider. It is for their benefit because we want them to improve.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2011/11/21/licensing-to-be-based-on-quality-of-service/">TeleGeography</a>
</p>
</div>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=68a0e680-09c4-43a2-a6ee-d4b3c87ad4da" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=52fbf732-d4a9-4953-bb12-e797b00008bbhttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,52fbf732-d4a9-4953-bb12-e797b00008bb.aspx

Ugandas telecom companies have reportedly been issued a warning that the licence
renewal applications will be considered on the basis of the quality of service (QoS)
offered. According to reports, Nyombi Thembo, State Minister (Information Technology),
has said that there is no way they will renew a licence for a player offering poor
services. He added that the governments aim is to guarantee value for money by driving
improvements in the quality of the services offered to the customers.

As per sources, the report on QoS released by the Uganda Communication Commission
last week reflected the poor performance of all the mobile network operators in the
region wherein all six operators exceeded the maximum 2 percent rate of calls
blocked or dropped. A blocked call is a failed call attempt due to network failure,
where as a dropped call is one which gets connected successfully but is terminated
ahead of time by the provider. MTN Uganda had the highest number of blocked at
11.1 percent while Airtel Uganda had the highest number of blocked calls at 15.2 percent.

Uganda government to renew licence based on Quality of Service http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,52fbf732-d4a9-4953-bb12-e797b00008bb.aspxhttp://www.itu.int/ITU-D/ict/newslog/Uganda+Government+To+Renew+Licence+Based+On+Quality+Of+Service.aspx
Wed, 23 Nov 2011 08:55:46 GMT<p style="TEXT-ALIGN: justify">
Ugandas telecom companies have reportedly been issued a warning that the licence
renewal applications will be considered on the basis of the quality of service (QoS)
offered. According to reports, Nyombi Thembo, State Minister (Information Technology),
has said that there is no way they will renew a licence for a player offering poor
services. He added that the governments aim is to guarantee value for money by driving
improvements in the quality of the services offered to the customers.
</p>
<p style="TEXT-ALIGN: justify">
As per sources, the report on QoS released by the Uganda Communication Commission
last week reflected the poor performance of all the mobile network operators in the
region wherein&nbsp;all six operators exceeded the maximum 2 percent rate of calls
blocked or dropped. A blocked call is a failed call attempt due to network failure,
where as a dropped call is one which gets connected successfully but is terminated
ahead of time by the provider. MTN&nbsp;Uganda had the highest number of blocked at
11.1 percent while Airtel Uganda had the highest number of blocked calls at 15.2 percent.
</p>
<p>
Source: <a href="http://wirelessfederation.com/news/90832-uganda-government-to-renew-licence-based-on-quality-of-service-africa/">Wireless
Federation</a>
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=52fbf732-d4a9-4953-bb12-e797b00008bb" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=6cb8c8f3-d03b-49b6-93eb-215b9df4bcdahttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,6cb8c8f3-d03b-49b6-93eb-215b9df4bcda.aspx

Ugandas wireless operators are all failing to meet minimum quality of service (QoS)
requirements, according to a report published by the telecoms watchdog the Uganda
Communication Commission (UCC). The UCC survey was carried
out between 30 May 2011 and 2 September 2011, and during this period all six operators
exceeded the maximum 2% rate of calls blocked or dropped. A blocked call is a failed
call attempt due to network failure, whilst dropped calls are those which have connected
successfully but are terminated prematurely by the provider. The countrys largest
provider by subscribers, South African-owned MTN Uganda
blocked 11.1% of calls, and dropped 4.5%. Meanwhile, Indian-owned Airtel Uganda blocked
the highest proportion of calls, with 15.2% failing to connect, although it was far
more successful once calls were connected, dropping only 3.2%. Uganda Telecom fared
slightly better with 11.4% of calls blocked, and 3.4% dropped. French-owned Orange
Uganda, the countrys second-youngest cellco, having launched in March 2009, came
the closest to reaching UCC targets, with 3.8% of calls
blocked and 2.8% dropped. The UCC did not report results
for the smallest cellco by subscribers and most recent market entrant, i-Tel.

During the UCCs previous QoS survey, in December 2010,
Warid Telecom performed the worst of all the countrys telcos; the most recent analysis
indicated significant improvement from the UAE-backed company,
reducing the proportion of blocked calls from 25.8% to 8.8% whilst dropped calls were
reduced from 8.0% to 4.2%. Warids progress was the result of improvements to capacity
and coverage carried out by Chinese vendor Huawei in June 2011.

Ugandas cellcos fail to meet QoS requirementshttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,6cb8c8f3-d03b-49b6-93eb-215b9df4bcda.aspxhttp://www.itu.int/ITU-D/ict/newslog/Ugandas+Cellcos+Fail+To+Meet+QoS+Requirements.aspx
Tue, 22 Nov 2011 10:35:29 GMT<div class=article-text>
<p>
Ugandas wireless operators are all failing to meet minimum quality of service (QoS)
requirements, according to a report published by the telecoms watchdog the Uganda
Communication Commission (UCC). The <span class=caps>UCC</span> survey was carried
out between 30 May 2011 and 2 September 2011, and during this period all six operators
exceeded the maximum 2% rate of calls blocked or dropped. A blocked call is a failed
call attempt due to network failure, whilst dropped calls are those which have connected
successfully but are terminated prematurely by the provider. The countrys largest
provider by subscribers, South African-owned <span class=caps>MTN</span> Uganda blocked
11.1% of calls, and dropped 4.5%. Meanwhile, Indian-owned Airtel Uganda blocked the
highest proportion of calls, with 15.2% failing to connect, although it was far more
successful once calls were connected, dropping only 3.2%. Uganda Telecom fared slightly
better with 11.4% of calls blocked, and 3.4% dropped. French-owned Orange Uganda,
the countrys second-youngest cellco, having launched in March 2009, came the closest
to reaching <span class=caps>UCC</span> targets, with 3.8% of calls blocked and 2.8%
dropped. The <span class=caps>UCC</span> did not report results for the smallest cellco
by subscribers and most recent market entrant, i-Tel.
</p>
<p>
During the <span class=caps>UCC</span>s previous QoS survey, in December 2010, Warid
Telecom performed the worst of all the countrys telcos; the most recent analysis
indicated significant improvement from the <span class=caps>UAE</span>-backed company,
reducing the proportion of blocked calls from 25.8% to 8.8% whilst dropped calls were
reduced from 8.0% to 4.2%. Warids progress was the result of improvements to capacity
and coverage carried out by Chinese vendor Huawei in June 2011.
</p>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2011/11/14/ugandas-cellcos-fail-to-meet-qos-requirements/">TeleGeography</a>
</p>
</div>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=6cb8c8f3-d03b-49b6-93eb-215b9df4bcda" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=b77d2a0f-b024-4557-a917-1fbb0a8938f2http://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,b77d2a0f-b024-4557-a917-1fbb0a8938f2.aspx

Ghanas telecoms watchdog the National Communications Authority (NCA) has imposed
fines totalling GHC1.2 million (USD751,990) on five domestic
mobile network operators  MTN, Vodafone, Airtel, Expresso
and Tigo  for delivering poor services to end users. The penalties, which cover the
third quarter of this year, are part of measures introduced by the NCA to
improve overall quality of services and ensure end users have value for money. Airtel
was fined the most  GHC350,000  after it experienced high
levels of network congestion (particularly in Tamale, Sekondi-Takoradi and the Upper
East and West, and Greater Accra regions), while MTN and
Expresso were each fined GHC300,000. Vodafone was fined GHC150,000
and Tigo received the lowest fine of GHC100,000, the NCA said.

Regulator fines five telcos a total of USD751,990 over poor services (Ghana)http://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,b77d2a0f-b024-4557-a917-1fbb0a8938f2.aspxhttp://www.itu.int/ITU-D/ict/newslog/Regulator+Fines+Five+Telcos+A+Total+Of+USD751990+Over+Poor+Services+Ghana.aspx
Tue, 22 Nov 2011 10:30:22 GMT<div class=article-text>
<p>
Ghanas telecoms watchdog the National Communications Authority (NCA) has imposed
fines totalling <span class=caps>GHC1</span>.2 million (USD751,990) on five domestic
mobile network operators  <span class=caps>MTN</span>, Vodafone, Airtel, Expresso
and Tigo  for delivering poor services to end users. The penalties, which cover the
third quarter of this year, are part of measures introduced by the <span class=caps>NCA</span> to
improve overall quality of services and ensure end users have value for money. Airtel
was fined the most  <span class=caps>GHC350</span>,000  after it experienced high
levels of network congestion (particularly in Tamale, Sekondi-Takoradi and the Upper
East and West, and Greater Accra regions), while <span class=caps>MTN</span> and Expresso
were each fined <span class=caps>GHC300</span>,000. Vodafone was fined <span class=caps>GHC150</span>,000
and Tigo received the lowest fine of <span class=caps>GHC100</span>,000, the <span class=caps>NCA</span> said.
</p>
</div>
<p>
Source: <a href="http://www.telegeography.com/products/commsupdate/articles/2011/11/09/regulator-fines-five-telcos-a-total-of-usd751990-over-poor-services/">TeleGeography</a>
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=b77d2a0f-b024-4557-a917-1fbb0a8938f2" />Quality of servicehttp://www.itu.int/ITU-D/ict/newslog/Trackback.aspx?guid=d1817c2b-195d-47e5-ac2b-e7a9dcc4271ahttp://www.itu.int/ITU-D/ict/newslog/pingback.aspxhttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,d1817c2b-195d-47e5-ac2b-e7a9dcc4271a.aspxFinland to Require Mobile Broadband Speeds to Be Included in Customer Contractshttp://www.itu.int/ITU-D/ict/newslog/PermaLink,guid,d1817c2b-195d-47e5-ac2b-e7a9dcc4271a.aspxhttp://www.itu.int/ITU-D/ict/newslog/Finland+To+Require+Mobile+Broadband+Speeds+To+Be+Included+In+Customer+Contracts.aspx
Wed, 16 Nov 2011 10:42:43 GMT<p class=body_text>
Fin&shy;land's telecoms regulator, Ficora has issued instructions that consumer contracts
will have to carry more accurate information about mobile and landline based broadband
speeds.
</p>
<p class=body_text>
The speed included in the contract must depict the True speed range of the connection
with sufficient precision. The regulator said that it is not sufficient to only express
the maximum speed or theoretical maximum speed of the broadband connection. In the
future, the speed range must be expressed either by using the average data transmission
speed or the range of data transmission speed with unambiguous minimum and maximum
caps. The speed must be defined so that the promised quality can also be delivered
during rush hour or during any sequence of maximum of four hours.
</p>
<p class=body_text>
For mobile broadband, Ficora stresses the importance of up-to-date coverage maps and
access to information on how different network technologies affect the connection
speed.Telecom operator contract terms must be updated
</p>
<p class=body_text>
Ficora's statement is related to the amendment to the Communications Market Act, which
entered into force in early 2011. The Act requires that consumer contracts on broadband
services must always include the speed range of data transmission.
</p>
<p class=body_text>
Source: <a href="http://www.cellular-news.com/story/51608.php?s=h">Cellular News</a>
</p>
<img width="0" height="0" src="http://www.itu.int/ITU-D/ict/newslog/aggbug.ashx?id=d1817c2b-195d-47e5-ac2b-e7a9dcc4271a" />Broadband speedQuality of service