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Terms & Conditions

Box Hill Flowers Online - Terms and Conditions

The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.

RefundsPlease call our florists on 03 9012 7790 or email flowers@boxhillflorist.net.auto discuss any queries or concerns you may have in relation to the flowers you have sent or received. A number of resolutions may be available to you and are subject to your particular situation.

We strongly suggest that you only organise your gift to be delivered on a day which you know the recipient will be present. We do not accept responsibility for the loss or damage of your order once delivered to the address supplied. Note: All refunds for orders placed online, over the telephone or in store are credited back in the original method paid.

SubstitutionsDue to seasonal availability, particular flowers displayed in the images, may not be available at the moment of your purchase and it can cause a slight variation on the appearance of the final product. If so, our skilled florists will substitute the unavailable product for one of similar value and appearance, to give you the best possible service and result. Please note that containers, vases and other packaging materials may change due to supplier issues. If you require information on any particular item, please contact us at 03 9013 1137 or email flowers@boxhillflorist.net.au

CancellationsNO cancellations will be permitted if the flowers have already been arranged or are in the process of being delivered. Please contact us as soon as possible if you need to cancel your order on 03 9012 7790 or email flowers@boxhillflorist.net.au

Delivery

If you have placed an order and you require to change the delivery address, you may incur an additional delivery charge, one of our operators will inform you about the amount to be charged and if it is possible to re-direct the order on the same day.

When delivering your flowers, if the recipient is unreachable and you have nominated a "secure" place to leave the flowers, we will do our best to do so. It is then your responsibility to inform your recipient of the delivery. If there is not a secure place, our couriers will return the flowers to the point of dispatch and you will be contacted for an alternative delivery address or alternative delivery date. This may incur a redelivery charge. If an incorrect address has been supplied to us by the sender, unfortunately no compensation will be given as the flowers were delivered to the address supplied to us by the sender. In the event that Box Hill Florist Online is unable to deliver, we will inform the customer ASAP and attempt to re-deliver the following business day. For more information on delivery please view our delivery terms.