2. Etiquette matters.
We may live in a world where Casual Friday is every day, but that doesn’t mean we should stop saying, “please” or “thank you” or “you’re welcome.”

3. Everything is a presentation.
Think of customer service as your own TV show. I believe it was Thomas Jefferson who said, “Always act as if you’re on television.”

4. Forget that nonsense about people not judging.
Customers and others are judging us all the time.

5. Keep learning.
Become a student of all things related to customer service, such as body language, psychology, and the art of persuasion. More on persuasion in this short blog post.

Let’s help more people improve their customer service

Please Comment, Like, and Share the above links and I hope to see you soon!

For more tips on providing amazing customer service, check out this article on Disney’s seven secrets for service.

Use the comment section below to share your biggest pet peeve when it comes to customer service.

About The Author

Michael Angelo Caruso is one of America’s premier keynote speakers. He is known as “the speakers’ speaker.”

Mr. Caruso teaches presentation skills and is in demand for conventions, conferences, and annual events of all kinds. Michael specializes in working with leaders, salespeople, and the customer service industry.

Mr. Caruso has spoken in South America, Africa, Australia, Asia, the Middle East, and 49 of the 50 states. He spends lots of time working and playing in California, Texas, Florida, and New York.