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Continuous Quality in Education (CQE)

CQE is:

Continuous Quality in Education (CQE) is the organizational philosophy of the Contra Costa County Office of Education that guides us in providing quality educational services.

CQE is based on the concepts of Total Quality Management (TQM) developed by W. Edwards Deming. Dr. Deming developed the TQM concepts during his work in Japan in the 1950s. TQM is sometimes referred to as the Japanese Style of Management.

In 1991, CCCOE was invited by Chevron to join them in being trained in TQM. CQE is the CCCOE's adaptation of TQM concepts and practices to an educational organization.

Some of the CQE practices are:

Focus on and listen to customers to assess their needs and ensure their satisfaction.

Work with fellow employees to solve problems and improve our services.

Use measurements to assess the value of work processes.

Work as a team to accomplish tasks.

Definition of Quality for CCCOE

Quality is a product of service that meets or exceeds customer demands.

Quality is defined by the customer

Quality means anticipating the needs of the customer, translating those needs into a useful product of service, and creating a system that can produce the product or service at the lowest possible price, so that it represents good value to the customer.

Five Core Concepts

CQE is a way of involving every department, every program, and every employee of the CCCOE in achieving the vision of the County Office of Education.

The Five Core Concepts are what make CQE different from traditional practices.

Concept 1:
Customer Focus
Every service or product has to meet or exceed customer expectations.

Concept 2:
Process Thinking
All work is part of a process, which generates a service or product.