Frequently Asked Questions

Frequently Asked Questions

What is a Professional Pet Sitter?

A “Professional Pet Sitter” is someone who is Animal Educated, Pet First Aid & CPR Certified, Insured, bonded, as well as Compassionate, Trusting and Reliable. We give belly rubs and kitty cat hugs. We treat your pets just like we treat our own pets.

Is pet sitting the best option for your pet?

If work or travel will keep you away from your pets, you’ve likely considered various pet-care options, from asking for help from a family member or friend to securing the services of a professional pet sitter.

More and more pet owners are using the services of professional pet sitters to take advantage of the benefits in-home pet care provides:

Pets are happier and experience less stress at home.

Diet and exercise routines are uninterrupted.

Travel trauma for both owner and pet is eliminated.

Pet’s exposure to illness is minimized.

Untrained or unwilling friends/family/neighbors need not be called.

In-home professional pet care provides added peace of mind.

What kind of pets do you care for?

We care for all family pets, including dogs, cats, birds, fish, guinea pigs, sugar gliders, rabbits, mice, reptiles, chinchillas, etc. If you have a pet that is not listed, just ask!

How do I get started with 2 Paws Up Pet Sitting & Dog Walking?

Give us a call 770-695-3096 Ext 0 or fill out our “Request A Quote” form. We will contact you to set up your Meet and Greet visit to meet you and your pets. Our Client Manager will return your call or email during regular business hours of Monday through Friday, 9:00am to 5:00pm

How many visits per day do you provide for pets?

You decide that. For indoor pets, we provide a minimum of two (2) visits per day and as many as four (4) visits per day. Most people request three (3) visits each day. It really depends on your pet’s needs. Outside dogs require a minimum of one visit per day unless you feel your dog needs more visits for medications or other needs. For cats, we provide a minimum of one (1) visit per day.

How much will my initial meeting, our meet and greet, cost?

Our initial Meet and Greet is always FREE if you sign up with 2 Paws Up Inc Pet Sitting, Dog Walking & Dog Training. Although, we do charge a One-Time Registration Fee of $25 to cover setting up your pet sitting portal, picking up the keys, scheduling your pet sitting.

Where is your facility located?

We are NOT a facility. We are an in-home professional pet care company. We take care of pets in the comfort of your own home. Our administrative office is located in Snellville. Our pet sitters live throughout Gwinnett County in order to cover our service area.

What is the importance of mid-day dog walks?

A well-exercised dog is a happy dog, and is therefore less likely to display destructive behavior in your home. Also, provides a stimulating break during the day and can help prevent or alleviate separation anxiety and other common problems. Dogs crave human companionship, and if you’re gone most of the day that means your furry friend is all alone.

Why choose us?

We promise our customers to provide them with exceptional pet care in order to give them peace of mind when having to leave their pets. We accomplish this with our “Peace of Mind Pledge”. For more details on why you should choose us, check out our What Sets Us Apart page, and read our testimonials.

Are you bonded and insured?

We’re fully insured so you can rest easy, and feel confident that your beloved pet is properly cared for. We are both bonded and insured through “Kennel Pro”. We will be happy to show you our policy and give you the name and number of our Insurance Agent, Dennis Stowers with Mourer & Foster.

How is your service different than an independent pet sitter?

The old adage “You get what you pay for” is definitely true in the pet care industry. With 2 Paws Up Pet Sitting & Dog Walking you are getting a professional company, a winner of Best of Gwinnett, Veterinarian recommended, superb support staff, a team (employees) of experienced, trained (Note: Independentndet Contractors can not be trained by the company), national criminal background check of sitters, and the true peace of mind that we are insured, bonded, and have a backup plan, and work as a team.

Will the same pet sitter be coming to my home for all future visits?

While we assign a primary sitter, we do not guarantee the same sitter each time you use us. As an added benefit to you, we work in teams and communicate often with each other. What this means to you if we have a pet sitter who is sick or has a personal emergency your pet will continue to be seen uninterrupted. We update your information in our pet sitting software as well. Our promise is that we will always have a trained, qualified sitter to cover your pet care needs. Our sitters are qualified employees (not independent contractors) who are team members. They are insured, bonded, and criminal background checked. We have found that our clients quickly get used to our team and are happy with the service we provide.

Do you accommodate last minute reservations?

In most cases we have availability. We book up quickly especially during major holidays. It is best to book in advance.

Can I hire my pet sitter directly?

No, please do not place our employees in the uncomfortable position of offering them employment apart from 2 Paws Up Inc Pet Sitting & Dog Walking. Our pet sitters are prohibited from soliciting or accepting employment directly from 2 Paws Up Inc clients. Every pet sitter is an employee and such behavior would be stealing from the company. We are aggressive in protecting our business from theft.

Can I book reservations and make schedule changes directly with my pet sitter?

All reservations and schedule changes MUST be made by calling or emailing the office. If you do not make reservations through the office, then neither you nor the pet sitter will have the protection of the dishonesty bond, liability insurance, or worker’s compensation coverage. Also, your pet sitter may forget to tell the office and your pet sitting or dog walking service will not be scheduled. You need to receive an email confirmation from the company or the pet care is not booked, and your pets will go unseen.

How do I know the pet sitter shows up?

Our clients stay connected with a Daily Journal that is emailed to you at each visit, along with photos, so that you know what is going on with your pets and home on demand. Our clients love this!

The emailed electronic journal you received after each visit will tell you of your pet’s behavior, and if they have been fed, given fresh water, exercised, as well as their general health details. We certainly would not have remained in business since 2003 if our pet sitters failed to show for the scheduled visits.

We have GPS for your pets and our pet sitters safety. We know when they arrive at clients home and when they finish at clients home. We certainly would not have remained in business since 2003 if our pet sitters failed to show for the scheduled visits.

Should I tip my pet sitter, and if so, how much?

Feel free to treat our service as you would any other service. Pet sitters are happy to receive monetary appreciation for going above and beyond. Please leave tips separate from payment, or note on checks the dollar amount of the pet sitter’s tip.

How am I billed and when is my payment due?

You will receive a confirmation of services when you book your pet sitting/dog walking. You will receive an invoice three (3) to five (5) days before the start of your pet sitting/dog walking. Credit cards are charged four (4) days before departure.

Will I be charged for holiday visits?

A flat rate of $25 per day will be added to your bill for Holidays. 2 Paws Up, Inc recognizes the following holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Day after Thanksgiving (Black Friday), Christmas Eve, Christmas Day.

During the holidays a $25 fee will be added to your invoice for the last minute booking 0 to 2 days of the trip.

Is my personal information kept confidentially?

Yes, we do not disclose any client information to any third parties. All client and pet information, as well as forms, are completed and signed online. This is your electronic signature. Only the owner and designated pet sitter will have access to your personal information.

I have had a bad experience with another pet sitting company. How can you guarantee that will not repeat with 2 Paws Up Inc Pet Sitting & Dog Walking?

We will do everything we can to ease your mind and prove to you that we are a professional company with trained, knowledgable, trusting and reliable pet sitters. Please let us know why you were unhappy with the last company. We suggest speaking to the manager or the owner, Barbie about your experience and how we will be the right service for you and your pets.