Welcome to HVAC-Talk.com, a non-DIY site and the ultimate Source for HVAC Information & Knowledge Sharing for the industry professional! Here you can join over 150,000 HVAC Professionals & enthusiasts from around the world discussing all things related to HVAC/R. You are currently viewing as a NON-REGISTERED guest which gives you limited access to view discussions

To gain full access to our forums you must register; for a free account. As a registered Guest you will be able to:

Participate in over 40 different forums and search/browse from nearly 3 million posts.

3 callbacks on brand new systems in one week. One had a 240 volt condensate pump on a gas furnace, another someone forgot to put in the piston in the indoor coil, then one today 1 day old and no refrigerant
(Poor braze joint) I think we need new installers. What a week.

The piston should allready be in the coil unless the coil is a different size. Then you should switch it with the one on the condensor. Sounds like the work of guys that are under paid or they are just plain lazy and dont care. Did they pull a vacume? if so, how can there be a leak? You should ask them and see what they say.

To put the world in order, we must first put the nation in order; to put the nation in order, we must put the family in order; to put the family in order, we must cultivate our personal life; and to cultivate our personal life, we must first set our hearts right.

It is always customer pressure. Once they sign on the dotted line it starts, "when are your going to get here....when are you going to get here.....???"

I quote for 3 months and no action. First hot day they come in like "hot" cakes. So too much rushing causes call backs.

We always let the installers start the equipment. Also the installer goes on any call back in the first 30 days. generally the call back is scheduled for late in the afternoon. After 8 hours of installing. This policy works because:
1. The callback is something stupid and it will jump right out at the guy who installed it.

2. He already has a repore with the customer.

3. At the end of the day it is the hotest time and the equipment will be under the greatest load. The installer will be on his last stop of the day and can concentrate on the problem.

On an emergency "new" heating call we pull the foreman off an install to go back on a new piece of equipment. This causes grumbling but it saves time and money.

A install should have a lead experianced working superviser on the job. I cannot imagine putting inexperianced guys on a job with out supervision. If it's a little loose end left over on a punch list, maybe. How much experiance should a guy have to work with out supervision? I figure a year and a half to two yaers minimum.

At our company a 40% downpayment is required before we order the system. During the process of presenting the estimate we tell the customer clearly that they are put in order from the time the downpayment is recieved. That way when Mrs. Brown, who I gave estimate too 2 months ago comes in she understands when I tell her that there are 4 installations in front of her, we'll see her next week. It is a system that has worked though you do get the occasional "get to it now, it's hot out" person.

There are 3 ways to do anything in life; Good, Fast, Slow: You can pick any 2.