Hi, can we help you?

Do you have a question? Then look at our frequently asked questions to see if your answer is between them. If your question does not exist, you can easily contact us by means of the form below.

General

I want to add synonyms and get direct results. What do I have to do?

The cache is set standard to 24 hours. This is to keep the searchengine super fast. If a customer searches a word, and searches a few hours the same word, the Wiser Search has remembered the corrosponding results which makes the searchresults come up even faster.

This can't always be handy though, this cache. That's the case when you want to add synonyms. You test with a certain word and find no results. Next you fill in this word on the synonym list (Synonym management module) and test this word again. Because of the cache you won't find any results again. That's why the best thing you could do is set the cache on 0 in the "General" tab in the Wiser Search module if you're adding synonyms. This way you can see immediate results.

Be aware: after the use of the synonym module immediately set the cache back to 24 hours. This is to optimize the speed of the search function.

I have forgotten my password for app.wiser.nl (the Back-end of Wiser Search). How do I recieve or reset my password?

Your login name is usually your domain name (www.domainname.nl) or Lightspeedshops: seoshop-00000 (00000 = fill in your shopID). If you have forgotten your password that you received by mail during the installation, you can click on "forgot password". You will receive an e-mail with the new password. No mail received? First take a look at the folders "junk e-mail" or "spamfolder". Still not received a mail? Please contact us via support@wiser-search.com with your shop ID and / or domain name and we will provide you with the required log-in details.

What is the difference between the filters Multiple choice and Multiple value?

Multiple choice: if there is just 1 possible option for a product, so a product is for example red or yellow.

Multiple value: if there are more options possible for 1 filter (e.g. colour), like a product can for example be both red and yellow. Both checkmarks come back as the same product. Within Lightspeed it is then also filled in a different way.

Query string: Why must it be a '?' and what's wrong with the '#'?

Query string and hashtag are the same. It doesn't matter which one you use.

Showing products

How do I group products on 1 variant?

To group products with multiple variants in one variant a number of settings need to be applied to the Wiser Search module in Wiser. Follow these steps to do so:

1. Log in on https://app.wiser.nl/ and open the Wiser Search module.
2. Change the “ Group by ” value to “ mainproductid ”.
3. Change the “ Variation sorting ” field to the field that is needed to be sorted:
A. For the cheapest variant can “priceincl” be used (Incl. VAT) or “priceexcl” (Excl. VAT)
B. For product name can “title” be used.
4. Click the bottom right of the screen on “Save” to save the changes.
5. Click on the screen on the “ Refresh product data ” button to index all variants. This may take some time before the changes take effect.

How can I change the order of the filter options?

You can do this if you login to the back-end of Wiser (via app.wiser.nl). In the "Wiser Search" module you choose the filters tab. Here you can see all possible filters in "fields". By clicking on a filter and moving this width the buttons "rij omhoog verplaatsen" or "rij omlaag verplaatsen" to the location you want. Then click on the "save" button (bottom right).

How do I make zero-price products not show?

Products with a price of €0 (or different valuta) can be excluded from the search results. Follow these steps to do so:

1. Log in on https://app.wiser.nl/ and open the Wiser Search module.
2. Check the option “Do not show products with price 0”.
3. Click on “Save” in the bottom right corner to implement the changes immediately.

How can I ensure that zero-price products don't show no price but “on request”?

There can be chosen to show the zero-price products, but to replace it with “On request” (or any other message) follow the following steps:

1. Log in on https://app.wiser.nl/, open the Wiser Search module and then ope the “Layout” tab.
2. Search for the part that says “{priceincl_currency}” and replace this with:

{priceincl_currency}

3. Click on “Save” on the bottom right corner to save the changes.
4. Open the “General” tab and click on the “Rebuild search results” button. This can take a few minutes for your changes to get through.

How do I ensure that all product don't show a price but “on request”?

There can be chosen to showw all product with no price, but to change it to a message like "On request" follow these steps:

1. Log in on https://app.wiser.nl/, open the Wiser Search module and then open the “Layout” tab.
2. Search for the part that says “{priceincl_currency}” and replace this with “On request”.
3. Click on “Save” in the bottom right corner to save your changes.
4. Open the “General” tab and click the “Rebuild search results” button. This can take a few minutes for your changes to get through.

How can I show the price excluding VAT instead of including VAT?

1. Log in on https://app.wiser.nl/, open the Wiser Search module and open the tab “Layout”.
2. Search the part that says “{priceincl_currency}” and change this to “{priceexcl_currency}”
3. Click on “Save” in the bottom right corner to save your changes.
4. Open the “General” tab and click the “Rebuild search results” button. This can take a few minutes for your changes to get through.

Products are showing that do not exist anymore or are hidden, how do I fix this?

This could be a caching problem, or the productdata is outdated. Try the following to fix it:

1. Log in on https://app.wiser.nl/ and open the Wiser Search module.
2. Click on “Save” in the bottom right corner. This should clear the site's cache.
3. Check the content of the site.
4. If the content still isn't correct, then it can be the outdated productdata. Refresh this by clicking on the “Refetch productdata” button.
5. When the data has been reloaded, check then the content of the site again. To be sure, follow step 2 once again so that there is no caching.
6. If the content still is not correct, contact then the Wiser Search support. Then the problem can be examined.

Is sorting on popularity possible?

Yes, in the back-end of Wiser Search (via app.wiser.nl), check the checkbox "Populariteit sorteeroptie aanzetten" and this option can be found in the sorting options.

Is sorting on relevance possible?

Yes, in the back-end of Wiser Search (via app.wiser.nl), check the checkbox "Standaard sorteren op relevantie" and this option can be found in the sorting options.

When I search a certain word or item number, I don't get the desired results. What do I have to do to fix this?

If you log in on https://app.wiser.nl/ and open the Wiser search module, in the “filters” tab you'll find fields which you can check/uncheck. If you want certain search fields added, you check these. For example: in the product description there are certain words that are not included in the title. Still you want this product to be found. Then check the “content” filter so all the words that are in there will be included in the searchquery.

Couplings Magento or Lightspeed

I would like to have assistance with the installing of Wiser Search on my webshop which is built on the Magento platform. Is this possible?

Yes, that is certainly possible! We have contact with a third party that takes care of the entire installation. This installation is realized for you for 50.00 excl. VAT. You can contact info@rejuni.nl for this. They will complete the installation for you.

The following things are neede for installation:
- Required: An Admin login
- Required: And FTP login
- Optional: a “Control Panel” login

You can share this information with Rejuni. They will do the complete installation and you'll recieve the invoice from them.

I use the LightSpeed API for adding / updating / deleting products. I notice that the changes are not visible in Wiser Search after this. What now?

Unfortunately, there is a bug at LightSpeed which prevents us from receiving webhooks when updating via the LightSpeed API. We are in consultation with LightSpeed for a solution. In the meantime, you can carry out a manual re-indexation yourself. This can be done by logging in via app.wiser.nl and in the module Wiser Search on the tab "Algemeen" on the button "Productdata opnieuw ophalen". Like this, all information is up-to-date again.

I can not use the link from Lightspeed to log in to the back-end of Wiser Search or it is indicated that Wiser Search is loading. What now?

It is possible that the link is incorrect with Lightspeed. The best way to log in is to go to app.wiser.nl. Your login name for Lightspeed is seoshop-ShopID (ShopID to be filled in). The password you received earlier during the installation. If you do not remember this, use the "Forgot password" button.

I'd like to find a product overview page back in the search results in the information pages. Is this possible?

The Lightspeed API has restrictions in this so this is not possible. Might you be interested in this, we can realise this for your shop specificaly.

Layout

Is it possible to change the standard texts? For example "from price" or "more info"?

In the Wiser Search module in the "Layout" tab you can change all the black coloured words.

The layout does not run smoothly on my website (on desktop and / or on mobile Android / iOS). Can you improve this?

We can certainly do this! Wiser Search is a standard plug-in that is suitable for every website. Sometimes the layout needs some adjustments. For example, because you have different settings on your website, the scroll function works differently, or something else is obstructing the layout of Wiser Search. We are happy to solve this for you. The costs that are calculated here are € 95.00 excl. VAT. Contact us at support@wiser-search.com for the possibilities.

I want to hide the euro sign in the prices. How do I do this?

Log in on https://app.wiser.nl/, open the Wiser Search module and go to the "Layout" tab.

Hier can the HTML be changed: by changing the part {special_price_currency} into {special_price_valuta} the euro sign will disappear.

After the change the HTML needs the be rebuilt. Do this in the "General" tab.

I want to hide the prices of the products in the search results. How can I do this?

In the Wiser Search module under the "CSS" tab, you can delete the following HTML code:

The price will then be deleted. Plese make sure that it is re-indexed.

When I click in iOS (iPhone & iPad) within my search field, the page zooms in. How do I prevent this?

Add the following for the styling of the search field. In the case shown below, the search field has the ID "search".