Noticeboard

TRAINING DATES FOR 2017/18

The surgery will be closed for training on the following days:

Thursday 15th March 2018 1pm - 6pm

IF YOU NEED URGENT MEDICAL TREATMENT PLEASE dial 111FOR THE EMERGENCY SERVICE

The surgery and dispensary are open from:8.30am - 1pm & 2.00- 6pm Mon-Friday. Please telephone during these hours for an appointment. The doctors will normally be available to speak to patients between 11.30-12pm and 3.15-3.45pm

Disabled Access

We have recently had new electric doors installed to improve disabled access to our surgery. If you require further assistance please phone ahead or ring the doorbell by the front door.

Travelling abroad and live near Cambridge?

Harston Surgery Travel Clinic is now open to all, for all your travel health needs. Click on Travel information for more information

PLEASE NOTE WE DO NOT GIVE PRIVATE MENINGITIS B VACCINATION.

Out of hours emergencies are now triaged by the NHS 111 service who will arrange appropriate further care/advice. Out of hours please ‘phone 111, or the surgery on 01223 870250 and you will be transferred automatically. If you need immediate urgent medical help, phone 999.

Chaperone Policy

WHEN TO USE A CHAPERONE

This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations, consultations and involvement in research studies.

Clinicians (male and female) should consider whether an intimate or personal examination of the patient (either male or female) is justified, or whether the nature of the consultation poses a risk of misunderstanding.

The clinician should give the patient a clear explanation of what the examination will involve.

Always adopt a professional and considerate manner – be careful with humour as a way of relaxing a nervous situation as it can easily be misinterpreted.

Always ensure that the patient is provided with adequate privacy.

This should remove the potential for misunderstanding. However, there will still be times when either the clinician, or the patient, feels uncomfortable, and it would be appropriate to consider using a chaperone. Patients who request a chaperone should never be examined without a chaperone being present.

Complaints and claims have not been limited to male doctors with female patients – there are many examples of alleged homosexual assault by female and male doctors.

There may be rare occasions when a chaperone is needed for a home visit. The following procedure should still be followed.

WHO CAN ACT AS A CHAPERONE?

A variety of people can act as a chaperone in the practice. Nurses are obviously ideal but it is unlikely that they will be available, and Health Care Assistants, Phlebotomists and experienced Receptionists / Dispensers can all act as chaperones, provided they have had the required training, and a DBS check.

CONFIDENTIALITY

The chaperone should only be present for any required examination itself, and most discussion with the patient should take place while the chaperone is not present.

Patients should be reassured that all practice staff understand their responsibility not to divulge confidential information.