Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The headphone mode is turned on. When it is turned on, the internal mic and ear speaker will not work. Your iPhone is thinking that you have connected the headphone/earphones. This happens if the connection pins inside the headphone port got stuck or dirt/liquid inside is causing it. So get an headphone and put it into the headphone port, then take it out and repeat the steps 5-10 times or until it shows Ringer instead of Headphone (when you press the volume buttons)

Or using a flash light, check if there is any dirt inside. Use a toothpick to clean inside the port.

If that didn't work, then hold down the Home and Power button of your iPhone until it shows the Apple logo. Release the buttons when you see the Apple logo (only do this step if you know the passcode to unlock the screen of iPhone)

Please let me know if that didn't work, so I will continue to help you until we fix the problem

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Mike

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.