Service Requests

Live figures for the number of new requests for service we received about roads, countryside and the environment since 26/04/2018 to 25/05/2018.

Total requests raised 963

Channel

Channel

#

%

Web

527

54.72%

Telephone Call

293

30.43%

Email

74

7.68%

Fix My Street

48

4.98%

Face To Face

15

1.56%

Internal Staff Message

5

0.52%

The figures above show

#: The number of requests raised by the public by each channel%: The percentage of requests raised by the public by each channel. Channels under 0.5% are not shown.£: The estimated cost of processing each request based on data gathered by the North West eGovernment Group. This is how much we estimate it cost to process your request, not actually fix the problem.

Type of Request

Enquiry

#

%

Pothole (Highways)

206

21.39%

Grass Cutting (Countryside)

156

16.20%

Tree or Shrub (Countryside)

114

11.84%

Utility Works and Manhole Covers (Streetworks)

68

7.06%

Street Lights (Electrical)

40

4.15%

Highway Condition (Assets)

37

3.84%

Highways Drainage (Highways)

34

3.53%

Road Signs and Markings

32

3.32%

Tree or Shrub (Highways)

25

2.60%

Footway Defect (Highways)

23

2.39%

Vegetation (Rights Of Way)

20

2.08%

Litter Bin (Countryside)

19

1.97%

Poor Parking

19

1.97%

Permanent Traffic Signals/Road Crossings

18

1.87%

Fly Tipping (Rights Of Way)

16

1.66%

Vegetation or Weeds (Countryside)

16

1.66%

Road Safety

15

1.56%

Dog Waste Bin (Countryside)

14

1.45%

Surface Defect (Rights Of Way)

13

1.35%

Play Area Issues (Countryside)

9

0.93%

Bridge, Subway or Culvert (Highways)

5

0.52%

Highway Improvements (Highways)

5

0.52%

Signs (Rights Of Way)

5

0.52%

Vehicle Access (Assets)

5

0.52%

The figures above show

#: The number of requests raised by the public for each enquiry type.%: The percentage of requests raised by the public for each enquiry type. Types under 0.5% are not shown.