Replacements and returns

If you change your mind or your TIERNO item does not suit your baby, we are happy to replace or return it within 14 days of receipt of your order.

The product must be returned in its original and new condition, in its original packaging including all respective components, with no signs of use.

If you wish to make a replacement or return, please contact us at info@tierno.pt.

We are sorry but TIERNO will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled or damaged during the shipment of the returned product.

Therefore, please be sure to request adequate insurance to cover the purchase price of the shipment. We recommended using Special Delivery or Recorded Delivery when shipping the item back to TIERNO and getting proof of postage from the provider.

You can also send us an email to info@tierno.ptnotifying TIERNO of your returned item.

Upon our receipt of the product and after evaluating its condition, the value will be fully credited using the same payment method.

We are sorry but we cannot accept changes, returns, exchanges or cancellations of customised TIERNO’S items. Don’t forget that it is a unique and exclusive piece of art, handmade just for your baby!

Please be aware that all the taxes, duties or additional costs borne by the customer will not be refunded by TIERNO.