Fusion

Setting up email forwarding can be tricky. If you’re having issues setting up forwarding in your Office 365 (Outlook, Exchange, Hotmail or MSN) account, follow the steps outlined below so that you can start receiving messages in your XSellco Help Desk.

If your email forwarding verification has failed, there might be a few reasons why. Let’s go through the necessary steps within your Office 365 email (Outlook, Hotmail, Exchange, MSN) to make sure that your forwarding has been successfully completed.

Once you have identified the problem, click ‘Try again’ in your XSellco setup.

Once you have added your marketplace channels to Fusion, the messages from those channels will start to automatically come into your Fusion inbox. To add your other email platforms such as Gmail, Outlook or Yahoo so that they come into your Fusion inbox, simply follow the steps below.

Step 1:

Go to ‘Settings’

Select Channels > Add channel. The ‘Add Channel’ button is located in the top right corner.Continue reading →

When you sign-up for Fusion, you can connect to your sales channels using our onboarding wizard. You can always add a new channel or edit an existing channel. USe the steps below if you wish to add or edit a new channel.

Amazon needs to be instructed to forward emails in order to manage your messages in Fusion. A copy of each email sent and received will still be retained in Seller Central should you ever need them.Continue reading →

Live Chat empowers eCommerce sellers to break down barriers between online retailers and customers; respond instantly to customer support queries, save time and money on your business, and convert once-off customers into loyal ones.

Here we show you how to quickly set up the widget on your webstore.

Integrating Live Chat for your website is easy. Create the pop-up form, embed it in your website, and you’re ready to go. The pop-up form functions both as a Contact Form and as a Live Chat portal. With our new knowledge-driven Live Chat, you can be assured that customers will receive a fast smart response to a typical customer support query, or they will be instantly connected to an agent that will solve any issues in real-time.

When you’re offline, customers can leave a message using the contact form.

Integrate Tesco

You can now integrate your XSellco Fusion account with Tesco. As soon as you connect your Tesco account to Fusion you will be able to receive and respond instantly to customer support queries directly from the Fusion dashboard.

Connecting Fusion with your Tesco account will organize your business, ensuring that you and your customer support team can provide an efficient and intelligent response to customer queries. View all your new tickets in the Fusion dashboard. When you click on a support ticket, Fusion automatically extracts all customer details and order history in the right-hand column. This means that your customer support agents can resolve issues smartly. You can also open your Tesco account from within the ticket.

Integrate ChannelAdvisor

Connecting your ChannelAdvisor account with XSellco Fusion enables you to centralize all your customer support in one dashboard. Reply and react instantly to your customer queries, and streamline your business on one simple platform. You can view all your tickets in the Fusion dashboard.

When you select a support ticket, Fusion automatically extracts all customer information and order history so that your support team can respond intelligently and quickly to your customers. You can also open your ChannelAdvisor account from within a Fusion ticket. Just follow these simple steps and you’ll be up and running in no time.

Connecting VoloCommerce with Fusion

Integrating your VoloCommerce account with XSellco Fusion will mean that you can streamline all your customer queries in the one dashboard. Fusion automatically generates all your customer details instantly, empowering your team with an efficient and intelligent customer support response. Just follow the simple steps and you’ll be set up in no time.