Sunday, 6 July 2014

together.jolla.com - A peek in after a while

[updated] TJC after 7 months of use:

together.jolla.com, launcher December 12, 2013, is a portal between Jolla's customers, app developers and employees. After seven months in use Jolla phone owners have found TJC to be a working platform. Today Jolla has granted moderation rights to the first two community members. Let's see where we stand now after seven months:

After 7 months Jolla Together portal (TJC) is still active:

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UPDATE July 8, 2014: Jolla has added two community members into their moderator team. Until today all "official" moderation was done by Jolla employees and more or less "unofficial" moderation by all the users - which is, of course still possible and also recommended to keep the platform usable

Group of Android phone users reporting issues about Jolla Launcher app have joined TJC lately

Significant drop in the voting percentage compared to the beginning- Questions gather a lot of views but not too many votes- Each registered user has 30 daily votes. Reason for not using them is unknown

Only 51 of the active questions are roadmapped, 9 of these are reported bugs- roadmap-tag is added to enhancements/bugs which have been scheduled to upcoming updates

3, 4, 7 above are the only ones with roadmap tag at the moment. 3/10 now compared to 7/10 earlier rises a question: Is Jolla still listening to their customers? Listening or not, your welcome along! Register at together.jolla.com and let's vote our opinion up again, loud enough so that we're heard over the sea! Sails up sailors!

Original article - published January 18, 2014 after one month of the launch of TJC

together.jolla.com, launcher December 12, 2013, is a portal between Jolla's customers, app developers and employees. After a month in use Jolla phone owners have found it as a welcome and a well used service. More than 2500 questions are posted, and more than 1500 of them have at least one answer. Adding all the answers and comments there are more than 16 000 posts so far.

Jolla has developed the portal further by adding a Jolla logo to all the members working at Jolla, and currently they are welcoming some more moderators from the user side. Users have done their best avoiding duplicate posts and tags, but as there are many of us, there's some cleaning to do all the time. We're doing it together, and in my overall experience the portal is working somewhat great, but it can always get better.

Most important issues (TOP10, lifted up by the users) in the beginning have been:

Jolla is responding to their users wishes, and most of the requests above (and many others) are already roadmapped by Jolla. A 'roadmap' tag is added to the questions by Jolla after they have taken the issue under development. Only 3 of the top10 questions are still waiting for a solution:

#4 (Jolla's answer: We're thinking about it)

#8 (Jolla's answer: Good explanation why it is the way it is, but still looking into this)

#9 (Jolla's answer actually seems like it's roadmapped, but for some reason it isn't)

If you have a Jolla phone but you haven't joined this portal yet, I recommend doing so. Not only to get your questions answered (either by Jolla or other users), but also to be in the heart of this unlike community. We Do It Together (DIT) and we welcome everybody along.