Customer Support Management Policy

1. A documented set of rules, constraints, standards and guidelines that apply to the decision making and determination of action, for both present and future state, and for a specific area of interest or concern that relates directly to the discipline known as Customer Support Management, based on a set of given inputs, conditions or state.

2. A documented high level set of steps, constraints and rules that hold to the general strategies, goals, principles and acceptable behaviors of a governing entity, as they pertain to the discipline known as Customer Support Management.