Customer Service Contact Numbers

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NatWest Contact Number: 03457 888 444

Call NatWest on their UK general enquiries contact number 03457 888 444 to ask a customer service advisor for assistance with your online banking account or to perform bank transactions such as a money transfer over the phone.

NatWest General Enquiries – 03457 888 444

Call NatWest on their UK general enquiries contact number 03457 888 444 whether you are an accountholder or new to the bank. For instance, many callers use the above number to request help with their online banking if they have forgotten their account number and security details needed to sign in. You can therefore ask a representative to reset your password and security questions so that you can continue to use the online banking features, such as if you want to check your balance or transfer money via the web. It should be noted however, that you will be unable to transfer money over a certain amount online or through the NatWest mobile app and should call a representative from the bank to do so over the phone. Furthermore, the above number is helpful for any manner of bank transactions and can be used by customers who would like to set up a standing order or even cancel a direct debit. Callers may wish to ask a NatWest advisor for the contact details and address of their nearest branch so that they can attend an appointment for a mortgage application or even to take out a credit card. New customers may wish to use this number to discuss the additional types of current account they can take out, such as the ‘Gold Account’ or any NatWest business services.

Callers who would like to report a lost or stolen bank card will not be able to do so on the above general enquiries number but will need to call the specialist contact number 0370 600 0459 before having their account frozen to prevent fraudulent activity.

NatWest Personal Loans – 0800 200 400

You can also call NatWest on their freephone personal loans number 0800 200 400 to contact an advisor for further information about the bank’s credit products before attending an appointment at your local high street branch. For instance, the NatWest advisor can provide a business loan calculation service to give you an estimate of your interest rate and the amount of your repayment based on the total amount you wish to borrow and the period of time you wish to do so.

When to Call the Bank

The NatWest Banking Services helpline operates a ‘03’ contact number meaning that all calls will be charged the standard per-minute rate for any other local call but the personal loans department runs a 0800 freephone number making all calls completely free from both landlines and mobiles phones.

NatWest’s general enquiries helpline is open 24 hours a day, 7 days a week whereas the opening hours for the personal loans helpline are 8am-8pm Monday to Friday and 9am-3pm Saturdays.

NatWest Phone Numbers

NatWest Department

UK Contact Number

Opening Hours

Telephone Banking and General Enquiries

03457 888 444

24 hours a day, 7 days a week

NatWest Emergency Helpline

0800 011 3312

24 hours a day, 7 days a week

Lost or Stolen Card Helpline

0370 600 0459

24 hours a day, 7 days a week

Classic Credit Card Enquiries

0370 333 9091

24 hours a day, 7 days a week

Gold Credit Card Customers

0370 333 1993

24 hours a day, 7 days a week

Private Banking & Platinum Credit Cards Customers from Abroad

+44 1268 508 018

24 hours a day, 7 days a week

Customers with Private Banking Managers

0333 202 3330

24 hours a day, 7 days a week

NatWest Insurance Team

0800 051 5450

8am-8pm Monday to Friday, 9am-5pm Saturdays and Bank Holidays

Mortgage Queries

0345 302 0190

8am-8pm Monday to Friday, 9am-5pm Saturdays

Personal Loans

0800 200 400

8am-8pm Monday to Friday, 9am-3pm Saturdays

Online Support Centre

NatWest customers may receive faster feedback online and can register a complaint following the banking services they have received using the Online Contact Form found at the NatWest Support Centre.