I used to laugh when I meet someone new, and they asked what I did for a living. “I own and operate a spa.” I would say. Then I'd wait for it. “Oh! That must be such a relaxing job!” they would reply, eyes bright and imagining working in a candle-lit room, listening to spa music and giving a facial. Yes, that sounds like it would be an amazing career! LOL. Nothing could be further than the truth though.

If you think your reception team isn’t the kingpin of your spa business, you are dead wrong. Guest services are the people on your team to make the first touch point and the last touch point with every single spa client and have massive opportunities to generate big sales.

You may think you have loads of time to put your fall marketing together, but the fact is most of you are throwing together your marketing at the last minute and it could be much more effective if you took the time to think things through.

Tax season is here and I know you’re stressing out; digging through your wallet for wayward receipts and office drawers for invoices, in an attempt to get your reports & expenses bundled up and to your accountant for ready tax time.

It's the last few days before Christmas and the final push for retailers to SELL, SELL, SELL is ON. Gross. I loath being SOLD to. But I WILL buy when I suspect a company may be in alighnment with my own values & needs.

As an esthetician, I've always struggled with how to manage my energy. It's an integral part of my personality to give to others. But at the end of busy work day in the spa, giving treatments and connecting with clients often came at the expense of my energy levels.

And once the spa owner is finally open for business, she finds it's REALLY hard to pay off those credit cards when she realizes how cash strapped she is for the first year or two. What happens then is entrepreneurs end up using an already high credit card for their operating account. It becomes a very expensive hamster wheel and feels like there is no end in sight.