Terms and conditions

The Client : The company or individual requesting the services of Cavespider Cavespider: The partners, their employees or appointed agents.

Cavespider is owned by Crispin Jones

General

Cavespider will carry out work only where a written purchase order is provided either by mail or fax. Cavespider will carry out work only for clients who are 18 years of age or above.

Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, Cavespider cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The web server, website, graphics and any programming code remain the property of Cavespider until all outstanding accounts are paid in full. Cavespider reserve the right to delay the publishing or provision of any design, files, hosting or service until accounts are paid in full. Any scripts, cgi applications or software (unless specifically agreed) written by Cavespider remain the copyright of Cavespider and may only be commercially reproduced or resold with the permission of Cavespider.

Cavespider cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of Cavespider and where no charge is made by Cavespider for such additions, Cavespider accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to Cavespider all materials required to complete the site to the agreed standard and within the set deadline. Cavespider will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Cavespider will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents

Cavespider will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Database, Application and E-Commerce Development

Cavespider cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use. Any scripts, cgi applications or software (unless specifically agreed) written by Cavespider remain the copyright of Cavespider and may only be commercially reproduced or resold with the permission of Cavespider.

Where applications or sites are developed on servers not provided by Cavespider, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.

The client is expected to test fully any application or programming relating to a site developed by Cavespider before being made generally available for use. Where "bugs", errors or other issues are found after the site is live and signed off by the client, Cavespider will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief and advise of any additional costs in order to achieve this.

Compatibility

Cavespider will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 7, Firefox 3 and to a functional level where possible with Internet Explorer 6 . Cavespider can offer no guarantees of correct function with browser software. Sites will be tested during development on up to date versions of both PC/Windows and Mac OS browsers. Sometimes clients may have non-standard software installed on their computer (including but not limited to spam filters, popup or advert blockers, virus or trojan software, firewalls), non standard settings or hardware issues which are beyond the control of Cavespider. In the event of problems, it falls to the Client to ensure that their computer systems are capable of displaying and working with hosting, email and websites.

Website Hosting

Whilst Cavespider offers hosting of websites, no guarantees can be made as to the availability or interruption of this service by Cavespider cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service. Cavespider reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the free hosting service should the necessity arise. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the Client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.

Maintenance Agreements

No maintenance agreement will be for less than 6 months. Notice of any change or cancelllation of this agreement is a minimum of 3 months. Monthly payments in advance of the aggreed amount will be required.

Payment of Accounts

A deposit may be required from a new client before any work is carried out. All deposits are non-refundable. In all cases, website hosting fees and any costs incurred by Cavespider on behalf of the client are payable in advance and are non-refundable. Receipt of an advance as invoiced will be taken as acceptance of these terms and as a contract to Cavepspider Productions Ltd to complete the work discussed.

It is the Cavespider's policy that any outstanding accounts for work carried out by Cavespider or its affiliates are required to be paid in full. Invoices are payable on receipt of the invoice unless by prior arrangement with Cavespider. If accounts are not settled or Cavespider has not been contacted regarding the delay, access to the related website may be denied. Fees relating to web hosting or domain names must be paid prior to the expiration date of the said service. If the fees remain unpaid at the time of expiration, we will with immediate effect, cancel said service and any data held by said service will be removed. If a cancelled service is to be reinstated at the client's request, a setup fee will be payable before any such reinstatement and any data lost as a result of the cancellation will not necessarily be restored.

Cavespider reserve the right to request full payment before the release of files, design, domain names or hosting services.