Q. How long does it take for the key to arrive?

The key is sent via email and normally arrives within minutes after the purchase, but sometimes gremlins get in the system and things get a bit congested. In that case, please wait a little while longer (not hours of course, then obviously something is wrong and you should contact us) ?

If you have been waiting for quite a while already:

Please check your spam filter ! Is the email there ?

Did you use a correct, working, email address during the purchase ? (Avoid AOL and Comcast if you can, they are horrible and often don't deliver emails)

If you can't find your key or if you suspect an issue, any issue, contact us and we will help you as fast as possible.

Q. I lost my IsoBuster key, can you resend?

We can certainly try. Please provide as much details as possible. Use the email address you purchased the license with. State your name and if we need to look it up under a different email address provide data that helps us cross reference that data with the purchase data, so that we are sending the license to the rightful owner.

For sales before August 2015, try Avangate'sTransaction Lookup System, or their 24/7 support. (only sales from February 2007 onward). PS. Meanwhile Avangate rebranded to 2CheckOut, but it's still the same company.

If this doesn't work out feel free to contact us, and our help desk will help you personally!

Q. I bought a license but can't seem to enter the code?

In case the problem appears to be topic 5 as described on previous page, then please contact us and clearly describe that topic 5 is the reason. Also provide the license details you received after the purchase. This will enable us to provide the best possible support.

Q. What's the difference between a Personal and a Professional license?

Q. Are there examples on how to open HDD Video recorders and extract recordings?

Q. Is 'this' particular feature supported?

That's a tough one. There are so many features, file systems, devices, situations and oddities supported that it's not always evident to list them all or find a proper page to explain them.

A good place to start is the IsoBuster product page where quite a few features are listed. But the news section contains a wealth of information as well, especially in all the release notes for all versions that were ever released (remember, the last/current version accumulates all features). To avoid having to screen all release notes I suggest you Google the specific feature.