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Super Hub 2ac

Enabling modem mode allows you to connect your own WiFi kit to the new Super Hub, effectively turning the Super Hub into a stand alone DOCSIS3 cable modem.

To enable modem mode on your new Super Hub

1. Make sure you are connected (wired or wirelessly) to your new Super Hub

2. Open your Internet browser

3. Log in to your Super Hub's settings page by entering 192.168.0.1 into the address bar of your Internet browser. If you have changed the IP address of your Super Hub, you will need to enter its new address into the address bar instead

4. Enter your Super Hub's administration username and password. The default details are printed on the bottom of the Super Hub. If you have changed the default username or password, enter those details instead

Super Hub 2

Enabling modem mode allows you to connect your own WiFi kit to the new Super Hub, effectively turning the Super Hub into a stand alone DOCSIS3 cable modem.

To enable modem mode on your new Super Hub

1. Make sure you are connected (wired or wirelessly) to your new Super Hub

2. Open your Internet browser

3. Log in to your Super Hub's settings page by entering 192.168.0.1 into the address bar of your Internet browser. If you have changed the IP address of your Super Hub, you will need to enter its new address into the address bar instead

4. Enter your Super Hub's administration username and password. The default details are printed on the bottom of the Super Hub. If you have changed the default username or password, enter those details instead

Super Hub

To enable modem mode on your Super Hub

1. Make sure you are connected (wired or wirelessly) to your Super Hub

2. Open your Internet browser

3. Log in to your Super Hub's settings page by entering 192.168.0.1 into the address bar of your Internet browser. If you have changed the IP address of your Super Hub, you will need to enter its new address into the address bar instead

4. Enter your Super Hub's administration username and password. The default details are printed on the back of their Super Hub. If you have changed the default username or password, enter those details instead

8. Click the Apply button. You'll see a confirmation box asking if you want to continue

9. Click OK

Note: Once in Modem Mode, the IP address you use to access your Super Hub changes from 192.168.0.1 to 192.168.100.1

How can I tell if the Super Hub is in modem mode without logging in to the administration interface?

The large button on the front of the Super Hub will be purple instead of the usual blue colour.

How do I get the Super Hub back in to Router mode after its been in Modem Mode?

There are two ways to get your Super Hub back into Hub mode:

Un-tick the Modem Mode option

1. Access the Super Hub’s settings page via the web page shown on the back of the unit. If you have enabled Modem Mode on your Super Hub (the logo on the front will be glowing purple) you will need to use 192.168.100.1 instead

2. Once you've logged in, click Super Hub Settings

3. In the Modem Mode section, click the Disable Modem Mode button

You’ll see a pop-up asking you to confirm the change.

4. Click Yes to continue

Your Super Hub will reboot and return to hub mode.

Pin hole reset

You can return the Super Hub to its factory settings and restart it in Hub mode. To find out how to do a pin-hole reset, check Resetting your Virgin Media Hub

Note: This method will remove any custom configurations you've made on the Super Hub.