This month, we’ve been looking at chatbots for digital customer service. We started off with our summary of the excellent Dashbot panel on building enterprise customer service chatbots. Next, we looked at chatbot trends and facts to know…

Chatbots for customer service are still new and unfamiliar to many, and it can be difficult to identify use cases that customer service chatbots could be useful for. So we’ve put together a profile of four very different…

It can’t be denied that consumer preferences for customer service channels are shifting more rapidly than ever, with the rate of consumers who identify digital channels as their preferred mode of communication ever on the rise. Unfortunately, the…

Above. Watch Chatbots: Past, Present, and Future Robots and the human imagination Robots have formed part of the human imagination since time immemorial. While the first artificial humans were powered by supernatural means (think of Hephaestus’s mechanical servants…

Video: Customer Experience is the New Marketing The world of business has changed – irreversibly so. Traditional differentiators need not apply In the past, companies could differentiate themselves from competitors by price or quality. However, in an increasingly…

Above: an example of the Conversational Chatbot model used for banking The world of customer engagement, we see two types of chatbots: the Visual IVR chatbot and the Conversational chatbot. The Visual IVR Chatbot We are already familiar…