Senju/SMservice desk tool

Achieves the operation process required in ITIL® and ISO20000 (ITSMS)

Achieves the operation process required in ITIL and ISO20000 (ITSMS)
While reducing workload and improving IT service quality at the same time, this achieves a service desk that quickly and accurately responds to
various information from system users and operation management tools.
Senju/SM is proud to have Japan's top market share (2016, surveyed by ITR). Created from NRI's operation frontlines, this flexibly
responds to minute operation unique to Japan.

Basics of the ITIL process

Steps for use

*"Senju/SM SaaS" has changed its name to "mPLAT/SMP" from version 2016.