About Nicholas

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SUMMARY

Nicholas is an experienced executive level Information technology leader with ITIL V2/V3 expertise and a 12+ year track record of successfully leading managers, teams, coaching, project sponsorship, strategic planning, managing budgets, and organizational development. His overall experience includes 25 years in the technology space at major companies including Concurrency, Faegre Baker Daniels, Accenture, Capella Education Company, UCare, Lifetouch and The Pillsbury Company.

EDUCATION

2017 Executive MBA – Carlson School of Management

2014 B.A. Organizational Behavior – The College of Saint Scholastica

2014 ITIL V3 Planning, Protection and Optimization

2012 ITIL V3 Release, Control and Validation

2012 White Belt, Lean Six Sigma

2011 ITIL V3 Foundations

2006 ITIL V2 Foundations

WORK EXPERIENCE

July 2017 – Present

Concurrency – Solution Architect

Responsible for business success through Organizational Change Management and facilitating teams to deliver high quality technical and business solutions.

July 2016 – March 2017

C4 Technical Services – Director of Support Services

Responsible for directing the Bremer Bank Support Services department of three team, Solution Center, Field Service Engineers, and Production Support.

Responsible for coaching, performance management, and mentoring of managers and teams.

Maintained and built key relationships with business stakeholders and vendor partners.

February 2011- May 2016

Responsible for key stakeholder relationships with customers and executive leadership to ensure we meet business priorities and needs.This includes working closely with the Project Management Office (PMO) to prepare for project deployments and support level staffing as needed.

Managed three teams with over 20+ staff collectively: Infrastructure Engineering, Systems Administration and the Service Desk.

Responsible for infrastructure and application level security best practices to ensure that the firm and client data is protected with all appropriate techniques and countermeasures.

March 2008 – February 2011

UCare – Enterprise Systems Support Manager

Led a $500,000+ SCRUM Agile project to create an enterprise class health plan member and provider portal based on SharePoint 2007 and SQL 2008 technologies for 200,000+ members and 11,000+ providers.Responsible for project budget, project management, leading project steering committee with business stakeholders, training, and presentations to senior leadership.

Responsible for leading the Enterprise Support Systems Agile development team of three individual contributors, performance reviews, with hire and termination authority. Work was reviewed in a daily stand up SCRUM style meeting.

Responsible for the support of enterprise applications such as SharePoint and SaaS solutions to provide information to providers and members of UCare.

December 2006 – March 2008

Lifetouch Inc. – Senior Systems Administrator/IT Change Manager

Lead and managed the IT Change Management process for over 100 staff and several locations.