Dave levenson

started a topic
about 2 years ago

Need accurate and clear info

I received the following email:

A threat was found by Active Protection. To see more information, find computer USER-PC in the Protected Computers list in the VIPRE Business console and double click on it.Site: DAVES-PCPolicy: client1Computer: USER-PCFound at: 5/17/2016 6:02 PMThreat Name: Unknown (User Blocked

There are no details!

File path and name at least.

Furthermore, the reason why this file (desktop.ini) was blocked and put in Quarantine is because it resided in a folder that was listed in the Exceptions > Always Blocked list. If I I wasn't testing, I would have had to spend a lot of time resolving this issue.

2 people like this idea

Tim Alvey

said
almost 2 years ago

Email notifications should ALWAYS include the paths. That will tell me if I need to respond to the email notification or not. Additionally, I have found that Active Protection will send me several email notifications in the same minute
alerting me to the same infection of Unknown (User Blocked) - in this
case "C:\Program Files\Google\Google Toolbar" which is incompatible with
our IE integrated Practice Management software.

David Corlette

said
7 months ago

We've made a number of improvements in this area on the VIPRE Cloud side as part of the redesign, and we'll work to get them into Server as well.