Q&A WITH BORA ARSLAN

Written by Time Journal Editorial Staff

Bora Arslan is the Chief Data and Analytics Officer of IAG, an insurance company where he is working on improving aspects such as customer experience, personalization, and pricing through Machine Learning and AI.

In this interview, Mr. Arslan shares insights on how technologies such as Conversational AI can bring massive changes and improvements to an industry such as insurance which relies traditionally on a great deal of human interaction.