Reviving the lost art of customer service

Podcast #10: Felicia Simmons is one of the best Territory Managers in her company (and probably the country).

For this week’s podcast I interviewed Felicia Simmons. Felicia is a Territory Manager and a recent recipient of her company’s “Top 10” award–an award given to the top 10% of salespeople nationwide. In other words, she’s very, very good at her job. In this podcast we talk about empathy, new business, and the best practices she utilized in order to be one of the best (as well as what to do with your career after that happens). I hope you enjoy it and thanks for listening.