Frequently Asked Questions

1. Why do emails sent to me not arrive?

Dear users of AOL.com, comcast, net, att.net and COX.net e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a Junk mail or it is in your Spam folder/ AOL/COX is blocking your correspondent's provider from sending mail due to complaints of abuse, etc). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases.Therefore, please make sure our messages get through. For AOL users having problems with mail being delivered, we kindly advise to follow the links listed below for further assistance:

We currently only accept E-Checks for all orders placed on Paylessmoke.com

4. What are shipping times?

Regular shipping is 14 to 28 working days from shipment date, excluding weekends and holidays. When there is a delay with USPS, this is extended to 35 working days from shipment date.

5. What are the shipping costs?

Insured economy airmail is $8.99 per carton. Insured shipping ensures you receive compensation should packages be damaged or lost in transit.

6. Is it safe to send you my E-Check details?

Yes. The site is certified and implements a 128 Bit SSL system

7. Can I pay by postal order?

No. You can only pay by e-check.

8. Can I place an order by phone?

Yes, to place an order by phone, please call us on: 1-315-707-4477.

9. Are the cigarettes sold at Paylessmoke first choice?

All cigarettes sold at Paylessmoke.com are first choice cigarettes, that are manufactured under the strictest regulations, by all of the original manufacturers, within the EU or USA.

10. What is your delivery process after placing an order?

Once an order is placed with us, it takes up to 7 days to process, after it has been processed, we then send the data to the warehouse. Once the warehouse receives the information it requires to ship your order, it the packs the orders in batches. Once a batch is fully packed, it is then sent to our logistics centre, and then is sent out either via priority airmail, or through economy airmail. Orders shipped via economy airmail take between 10 and 21 business days to arrive, orders sent priority airmail take between 5 and 10 business days to arrive

11. What if I have ordered and still have not received the goods?

Please allow up to a maximum of 35 business days for them to arrive. If they have not arrived in this time, please contact us either via e-mail or call us on 1 646 257 2083, and we will arrange for compensation on your order, depending on whether or not you insured your delivery. Please note that these times are from date of shipment.

12. What if I ordered six cartons and received only three?

We dispatch the cartons through Priority Air Mail. In case of multiple cartons we pack them as separate shipments. Generally, cartons are sent individually. We mail the cartons at the same time but their arrival dates may vary. It may take from two to three days for the full delivery to be executed.

13. Do you send the ordered pack by courier services (e.g. DHL)?

No. We are working with the Regular Air Mail only, and our service is fast and reliable.

14. Do you sell cigarette brands other than those on your website?

No, the cigarettes listed on our pages are the only cigarettes we currently sell. However we do sometimes receive new cigarettes to sell, so therefore it is best for you to continually check the website for the brands that you are looking for, if we do not currently have, we may have it sometime in the future.

15. Can I resell cigarettes offered by you?

The answer is a definite NO. All cigarettes we sell are for personal use only, any other uses for our cigarettes would make them liable for duty taxes under the regulations laid out by CBP.

16. Why are the prices of your cigarettes so competitive?

We purchase cigarettes in bulk, enabling us to negotiate lower prices with our suppliers, these savings we make are directly passed on to you, with our great prices we offer on all of our cigarettes.

17. Are your cigarettes cheaper than ones sold duty free in airports

We do not have the high running costs that Airport duty free stores have, allowing us to save money in areas where they can not, therefore we can offer you great prices on all of our cigarettes

18. Can I buy cigarettes by international mail?

Yes, any product purchased from an international company, as long as it complies with US Customs and Border Protection, and is imported for personal use only. To Comply with US customs and Border Protection, each carton of cigarettes that is ordered is shipped in its own specially made box. This ensures that the value of the package will not exceed the limits laid out by CBP, and also the quantity will not exceed limitations stated by CBP. Also in compliance with CBP laws, the contents of the package are stated on the outside of the package

19. Can cigarettes by mail be sold without import stamps?

As long as cigarettes are sold from a BONDED WAREHOUSE, they may be sold without import stamps, and may also carry the wording Duty Free Sale Only on the packaging of the cigarettes.

20. What is a "bonded warehouse"?

Bonded warehouses are warehouses that are authorized by customs authorities within a country, where stock that is stored, is exempt from paying duty taxes until the items are removed. In the Case of Paylessmoke.com, when the products are removed from the warehouse they are shipped out of the country of origin, and therefore are exempt of tax from the country of origin.

21. Can BONDED WAREHOUSE consider a form of DUTY-FREE sales?

Although products that are stored in a Bonded warehouse are exempt from duty taxes, the Term Duty-Free is used describe goods bought at ports and airports that do not attract the usual government taxes and customs duties, however any product bought Duty-Free May be subject to taxes, according to CBP discretion. The threshold of taxable duty-free products varies around the world, however it is generally between a value of $25 to $50.

22. Do BONDED WAREHOUSE products have more competitive prices?

Yes, due to the fact that non of the products in the warehouse are subject to duty taxes, the prices are unquestionably more competitive. Taking advantage of these prices is a little more complicated, however here at Paylessmoke.com, we ship every carton individually, therefore making any packages that a customer receives from us is exempt from duty tax.

23. Are imported cigarettes always subject to duty taxes?

No. Duty tax is not charged for buying and importing up to 200 cigarettes at a time.