Carwash…
A couple of months ago, we released a new add-on for CRM 4.0 called the Customer Care Accelerator (CCA). Although new to those of us in the world of CRM, CCA has been around since 2005. The Customer Care Framework (CCF) was originally...

Bulls on Parade…
I just spotted Chris’s post detailing the latest analyst reports from Forrester that were published a couple of days ago. The really good news is that in both the Mid-Market CRM and Enterprise CRM categories, Microsoft...

Who Will Stop The Rain…
Firstly, may I apologise to Nicky Gordon who asked me to advertise this nearly a month ago – sorry Nicky, I know that it is not really an excuse, but Microsoft year-end is always pretty hectic.
Now for the details...