These templates try to accommodate as many potential scenarios as possible. Please fill in whatever is applicable and add in any additional details that would be useful for the Technical Support teams to troubleshoot the issue. Remember to include any troubleshooting steps you (or your colleagues) may have performed.

NOTE:If the issue is occurring between the integration of 2 products, then please fill out as much information for both Products as available. For example, a term is in Rave, but not appearing in Coder, fill out the Rave & Coder sections.

Rave

What investigation/troubleshooting has been performed by user/client?

Study/Site/Subject/Folder/Form/Datapoint

Report Name/Parameters

Is this a new issue or ongoing? Did the system work previously?

Can any colleagues/peers replicate the behavior?

Error Message & Screenshot with details expanded

Screenshot of the location where the issue is occurring

iMedidata

Affected App

Error Message & Screenshot with details expanded

Screenshot of the location where the issue is occurring

Coder

Coder Segment

Describe the issue that is being experienced (Rave → Coder or Coder → Rave)

If Coder → RaveTasks/Browse/Synonyms/Project Registration

Study/Site/Subject/Folder/Form/Datapoint/Dictionary

Report Name/Parameters/columns/rows

Is this a new issue or ongoing? Did the system work previously?

Can any colleagues/peers replicate the behavior?

Error Message & Screenshot with details expanded

Screenshot of the location where the issue is occurring

Rave RTSM (formerly Balance)

Rave version and when the URL was last updated- Needed to determine if Balance Edit checks or CFs should be used.

Study/Site/Subject/Folder/Form/Datapoint

Is this a new issue or ongoing? Did the system work previously?

If dispensation or randomization issue; is this the first subject in the study or site?

If dispensation or randomization issue; are there any special characters used in the Study, Site or Subject affected?