We are always trying our best to provide you with the best and safest online shopping experience. Therefore, according to our policy you may return goods within 21 days from the receipt of the products. These include damaged, faulty and unwanted products. We will provide either full amount refund, replacement of the same items or exchange of the items based on buyers' instruction and availability.

Please contact us first at sales@creativegadgets.com if you want to return your goods.

Unwanted Products

We will refund or exchange any products provided the following conditions are met:

Please notify us within 21 days from the receipt of the product. We will then provide the return address.

The product must be in original unused and resalable condition and in its original packaging.

Include the original invoice or packing slip indicating which product is being returned.

The customer is expected to be responsible for the return postage costs.

However:

If the product is not returned in above original and resalable condition, we reserve the right to refuse the refund or exchange of the product.

We can not accept returns of perishable goods and audio or video recording or computer software out of the sealed package in which it was delivered to you.

We are not responsible for any damage or lost caused during the return, but we do highly recommend buyers to use insured delivery service for their return.

Once goods have been received by us, please allow a maximum of 7 working days for us to examine the received goods and carry on the following replacement, exchange or refund.This does not affect your statutory rights.

Faulty Products

Our products should arrive to you in excellent condition. However, if unfortunately, the product arrives in defective, faulty or incorrect condition. We will refund or exchange the product based on your instruction. Please notify us within 21 days from the receipt of the product. We will then provide the return address.

Also we will be responsible for the postage costs in returning it to us.Once goods have been received by us, please allow a maximum of 7 working days for us to examine the received goods and carry on the following replacement, exchange or refund.This does not affect your statutory rights.