JIRA Service Desk Valuable Features

IVerlaek

Director at a tech services company with 1-10 employees

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources where needed. It shows problem zones and where more capacity is needed or more training. JIRA SD also makes employees better as it helps them to feel more important when it comes to customer satisfaction. View full review »

SeniorMa5691

Senior Manager at a retailer with 5,001-10,000 employees

The most valuable feature of this solution is that it is user-friendly. It is web-based and can be accessed from everywhere. View full review »

Marc Isern Barbat

Analysis Manager at a tech services company with 11-50 employees

* Code available * Emails for groups * Usability * Bang for the buck (in small and mid-size organizations) View full review »