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At Flashhoverboard, we’re not happy if you’re not happy. Our goal is to keep you 100% satisfied.

We will accept returns within 90 days of the original purchase date.

Return must be in brand new and unused condition.

You will receive your refund via the same means you used to make your purchase.

You will be asked to provide your original order number, so please
have this information readily available. You will also be asked the
reason for your return (this information will be used for our records).

Please allow up to 15 business days after receipt of your return for your credit to be issued.

NOTE: If you purchased from an authorized reseller you must work directly with them for return and warranty claims.

Note: All of the accessories are not covered by the warranty. After owning the accessories for 30 days, (charger, remote control, handles Strout, etc.) there's no option to return or replace faulty/ unwanted items.

Important note: We are unable to cover the cost of return postage for unwanted items, so you will need to pay the post or courier costs. Please ensure that you get a proof of postage so you are able to claim if the goods do not reach us. We can only accept responsibility for your return once it has reached us.

General returns notes: All unwanted items must be in original, undamaged packaging including original labels and packed in the same way they arrived with you. They must be in sale-able condition and not used, as this will mean that they are unsuitable for resale and we will be unable to issue a refund. If this is the case, we will need to return them back to you.

Exchanges: To exchange an item you need to place another order, from the website you originally ordered from, for the product you want and send the original item(s) back for a refund. This is by far the quickest and easiest way for you to get the item you require. Please email our Customer Services team if you need help with this.

Faulty/damaged on arrival or wrong item sent: Please send an email to gladcoolservice@gmail.com within 3 days of arrival. We will advise you of the best course of action to resolve the issue as soon as possible.

After owning an item for over 30 days there is no option to return faulty items. Any faults will be treated under our warranty terms.