Combine Cloud Contact Centre launch

Combine working with leading data centre partner BCX has launched the Cloud Contact Centre on demand solution into the South Africa market.

Based on SAP Business Communications Management platform, the Cloud Contact Centre solution provides either a comprehensive stand alone contact centre solution, or can be integrated to any existing CRM or customer care platform using the soft-phone plug-in capability to provide communication function and data look up/screen pop capability.

The product is targeted at any enterprise large or small, public or private, that wishes to deploy comprehensive contact centre communication technology for inbound or outbound activities, but wishes to avoiding high CAPEX investment traditionally required.

Combine's Cloud Contact Centre solutions can be rapidly deployed from 0 to 160 seats in 30 days for standalone systems, which enables organisations to quickly realise the customer service revenue opportunities and cost saving benefits of unified communications and virtualised operations.