2) You can refer a patron to the Ask a Librarian Live service (Chat).
This is a live chat service where a patron can chat live with a librarian.

This service is not available all the time, but when it is available it is featured prominently on the first page of the
libraries web site (http://www.libraries.rutgers.edu/).
This live chat service is available Sundays from 7-10 pm and Mondays through Thursdays from 10 a.m.-Noon; 2-6 p.m.; and 7-10 p.m..

5) Subject Research Guides are also available for many subject fields. Subject Research Guides are longer, more detailed treatments on subject fields. Subject Research Guides for most subject
areas are available at:
http://libguides.rutgers.edu/

The three quick reference options listed at the top of the page Subject Research Guides listed in
number 5 are a way to get a patron started on their research, but should be given to a patron in conjunction with one of
the first four options that will give a patron access to a reference librarian.

Please remember that a reference referral is "good customer service", as we are giving a patron the information that will
allow them to get their question answered correctly.