Basic Information

Basic Information of Product

Product Status/Sales Type

New

Product No.

656271

Weight (KG)

0.6 kg

Country of Origin

N/A

Shipping Method

Courier Service

GST Applicable

SR 6%

After Sale Service

We process most orders within 3 working days. Online operation is closed on Sundays. If an item is out-of-stock, we will contact you for further instructions. Under normal circumstances, you should expect to receive a Tracking No. of our courier company within 3 working days. However, if you do not hear from us after 3 working days, please contact us at General@tinkertoddler.com

Exchange & Return Policy

Seller's Information

Seller

Tinker Toddler

Shipping from

Return/Exchange address

Notice on Return/exchange

Cancellation of Orders

All orders which have been processed and delivered cannot be cancelled or altered. You may however arrange for an exchange after you have received your orders. Please refer to our Returns and Exchanges policy.

Return and Exchange Policy

Please note that in the interests of hygiene, exchange are allowed subject to availability. Only clothes or shoes that are unworn, unwashed, unaltered and in sellable condition can be exchanged. Goods must come in their original packaging and have all tags and label intact. Do note however, buyer will have to bear all additional postage fee.

Damaged Items

Our store procedures is to check items before deliver to customer to ensure everything is in order and in good condition. However, if you find that item delivered to you is damaged, broken or defective, kindly contact us at general@tinkertoddler.com within 3 days of receiving the product. We will then either deliver a new set of product or replace the broken parts if possible to you at no cost to you after investigation.

11Street Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.