eXvisory

Problem

It's time to change how companies support their products.

Customers have problems with products. That’s natural. But modern product support
is terrible. Who doesn't dread calling telephone help lines? Hanging on hold for ages
to talk to out-sourced support staff who know less about the problem than
you do and can’t (or won't) deviate from apology-laden scripts?

Is asking your customers to search through GB of complaints and misinformation
on self-help forums really the best answer?

The problem is that providing product support is time-consuming and expensive,
especially for complex products sold to thousands of consumers.
It's mission impossible. So, unfortunately, the limit of most companies' ambition
is to be no worse at support than their competitors.

Customers interact with eXvisory support AIs via a familiar Q&A chat interface.
Scroll up, drill down, revisit questions and explanations and share and collaborate on
your ‘eXvisory’ with friends, family or colleagues (or even support humans).

CONVENIENT self-paced online troubleshooting. Start and stop whenever you like.
No apologies. No flattery. No dropped calls. Get access to the best support expertise ... every time.

It’s so cool it's almost fun.

Innovation

A big problem with logic AIs was that they needed specialised boffins to
program them (in weird languages like LISP and PROLOG) and the boffins had to
pester human experts to extract the expertise that was keeping the human experts in a job.

Building old-school logic AIs was like hand crafting 1000-piece jigsaw puzzles
from a plank of wood. Building an eXvisory AI is like solving a pre-made jigsaw.
You still need to figure out where the pieces go, but it’s not that hard.
And the jigsaw pieces turn out to be articles from existing support knowledge bases.
All you have to do is fit them together into an eXvisory AI deep logic network,
using our user-friendly visual editors.