Pattern Properties

The textarea field is then defaulted with a custom message written in the first person. As the second sentence, a previously made choice (by the user) is surfaced. This could be some particular item or product that users showed interest in on previous screens. This is meant to increase relevancy of the message.

Add:
Response Reassurance

Finally, the last sentence explicitly mentions that the user is expecting a response followed by a "thank you". This increases the feeling that the user will receive a response and removes the risk of rejection (from investing effort into filling out the form and not hearing back).