Potter House Lettings

We are a local, family run independent firm specialising in Residential Lettings. We pride ourselves in offering a personal and friendly service to both landlords and tenants, whilst at the same time maintaining a high standard of competence and professionalism.

Didn't have much difficulties with the agents throughout the tenancy. However, as we put in our notice to leave, their attitude changed radically and their petty games began. An inspection was completed whilst we were present, to which the young lady said that there was no issues and everything was fine. However, 3 weeks after ending the tenancy our deposit request was refused on DPS. When we confronted Potterhouse, they said they would get back to us. The following day we suddenly received... read full review

We rented property through Potterhouse Lettings on 2 different properties! We found them to be very professional and willing to help. They have dedicated and professional staff and we would recommend this agent to any potential tenants! Great job guys keep up the good work.... read full review

Don\'t bother with theses idiots. When we viewed the property I mentioned about the damp in the house which the young lad showing us around assured us there was none but after afew months the damp was everywhere he totally lied to us oh and he didn\'t mention the house was infested with rats total shocking when we have a baby and there all over the house... read full review

What agent could do to change your mind?

They could of told us about the terrible damp which they knew about and the infestation of rats which they knew about because the builder told us they have had damp issues as he was the one who dealt with the issue a year before we moved in and there was paper work we found about the rat infestation dating before we moved in.

Attached Files

Information for Customers- Complaints Procedure
Making a Complaint â€“ Residential Lettings
Potterhouse Lettings is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints process in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be ...

Potterhouse lettings have always given me an excellent service when managing my property portfolio , they have a friendly , knowledgable team who are always happy to help . I can recommend potterhouse lettings to any landlord looking for a good service .... read full review

What an absolutely awful letting agency. My husband is asthmatic and we got a case of damp in the bedroom. It took them a YEAR to get it sorted out. Our freezer broke and they admitted they knew it was faulty before we moved in and then after SIX WEEKS of nagging they replaced it with... a fridge. Their excuse?.... "we couldn\'t get hold of the landlord". They promise that if they cant get in contact with your landlord- they will get the job done themselves. They don\'t. Their latest s... read full review

What agent could do to change your mind?

Potterhouse could not do anything to keep us from not using them again. They are unprincipled, unscrupulous and unprofessional. Its amazing they are still in business.

Attached Files

Information for Customers- Complaints Procedure
Making a Complaint â€“ Residential Lettings
Potterhouse Lettings is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints process in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be re ...

Do NOT bother with this so called lettings, unfriendly, unprofessional, unqualified staff, if anything is wrong with the property don\'t expect it to be fix gald we got out of potterhouse lettings.
please take this as a warning... read full review

What agent could do to change your mind?

Would never ever use this agent again!!!!!

Attached Files

Information for Customers- Complaints Procedure
Making a Complaint â€“ Residential Lettings
Potterhouse Lettings is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints process in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be re ...