Consumer and Community Engagement

Consumer Healthcare Rights

As a 'healthcare consumer' you have the right to be involved in
decision making about your or your family members' medical treatment. You
have the right to access information concerning you, and to be sure that information
about you is only used for the purpose for which it is intended. You have the
right to provide feedback, including complaints, and to be confident that your
feedback will be used constructively.

Your rights as a consumer

As a 'healthcare consumer' you have the right to be involved in decision making about your or your family members' medical treatment. You have the right to access information concerning you, and to be sure that information about you is only used for the purpose for which it is intended. You have the right to provide feedback, including complaints, and to be confident that your feedback will be used constructively.

To assist with this, SA Health has developed a policy which addresses your rights as a health consumer. To find out more, click on the following link:

Your consumer rights

ACCESS

Right to access health and community services. Consumers have a right to access health and community services that meet their identified needs.

SAFETY

Right to be safe from abuse. Consumers have a right to be safe from abuse, or the risk of abuse, and to have their legal and human rights respected and upheld. Consumers have a right to receive services free from discrimination and harassment.

QUALITY

Right to high quality services. Consumers have a right to receive safe, reliable, coordinated services that are appropriate to their needs and provided with care, skill and competence.

RESPECT

Right to be treated with respect. Consumers have a right to be treated with courtesy, dignity and respect.

INFORMATION

Right to be informed. Consumers have a right to open, clear and timely communication about services, treatment, options and costs in a way that consumers can understand.

PARTICIPATION

Right to actively participate.

PRIVACY

Right to privacy and confidentiality. Consumers have a right to have their privacy respected and their personal information kept confidential and secure.