Linedata opens APAC local support facility for back office clients

First Published 18th December 2013

Paris, Boston, Hong Kong, London -
Linedata has announced the opening of a new client support
facility in Hong Kong, dedicated to its Back Office clients.

The new facility will enable Linedata's 180 back office clients
to access 24 hours of support coverage if required.

"Providing local first line support for our multi-national
clients was the key reason for us investing in this new support
facility for Linedata's Back Office business line," explains
Arnaud Allmang, Chief Operating Officer of the Back Office
business line at Linedata. "We have found we attain higher levels
of client satisfaction with local first line support. Growing
local expertise for our global Back Office platform means we can
better support our clients no matter where they are, and no
matter what size or type of fund servicing they operate."

"We have been able to attract new business in Asia through our
ability to support locally," continues Arnaud Allmang. "We
anticipate this being a growth region for our Back Office
business as we are equipped to deal with the various regulatory
and accounting requirements of different jurisdictions as well
being able to provide the type of scalability needed and the
flexibility to handle new instrument types and fund structures.
With a focus on automation and exception management, we continue
to invest in product, infrastructure and our employees in order
to meet these demands."