Contact Information

Customer Service

For customer service inquiries or to initiate a return, please contact Christmas Place at santa@christmasplace.com or 800-445-3396.

Return Policy

You can initiate a return for new and unopened items within 30 days of delivery for a refund. To qualify for a refund, items must be in new and unused condition with all original materials and/or accessories. If a return is not received at our processing facility within 45 days, it may be subject to a partial refund. You will be responsible for return shipping costs. However, if the return is a result of a fulfillment error, product defect, or damage incurred during shipping, we will refund the full cost of the merchandise. We will provide a pre-paid return shipping label for Non-Buyer's Remorse returns. All returns are subject to inspection, and if found not to be an error on our part, the return shipping costs will be withheld from your refund.
SPECIAL RETURNS INSTRUCTIONS:
Once the seller approves the returns request, they will provide a Returns Merchandise Authorization.
The Seller cannot accept returns for used items.

Shopping Tips & Inspiration

How to Get Your Home Guest-Ready for the Holidays

If your family and friends are coming to your home for the holidays, we’ve got a few tips to help get your house guest ready.

Country Christmas Decor Ideas

Embracing the casual comfort of a lived-in home, country Christmas is where unassuming decor inspires effortless design.

Traditional Christmas Decor Ideas

Traditional Christmas decor is inspired by Christmases of days gone by, where trees sparkled with homemade ornaments and the halls were decked with garlands and bows. Soft lighting and festive decor evoke the warmth and comfort of this cheery holiday style.

Winter Glam Christmas Decor Ideas

Embrace the unconventional with a contemporary Christmas theme grounded in glam style. Wintry accents and metallic tones combine in a chic decor scheme that reflects the spirit of the holiday season.

6 Ways to Make Your Outdoor Christmas Decor Merry

Whether you have a traditional sensibility or you like to infuse fun and whimsy into your design, there are outdoor Christmas decor options for you that will put the spirit of the season in your heart. This list will help you find the items you need to kick off the holidays in style.

Mid-Century Modern Christmas Decor Ideas

If whiskey cocktails and crackling records put you in a celebratory mood, a Mid-Century Modern holiday theme will have you rocking around the Christmas tree.

Standard Return Policy:

Items must be returned in new or unused condition and contain all original materials included with the shipment. For the return policy on a Marketplace item, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller name. More
Details

FINAL SALE EXCLUSION: Items marked as FINAL SALE are not
returnable unless the problem you experience is the result of our error.

For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.

** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be
delivered.

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