Older Hotel

Posted Oct 31, 2016

Hotel is older with low ceilings & dark hallways. Hallways smelled of smoke. Had to get another room as my room smelled strongly of cigar smoke. Staff was pleasant and gave me another room promptly. This room didn't smell of smoke but the toilet had not been cleaned. It was late, stayed and left a note for housekeeping. Breakfast was adequate, same as most hotels. Beds were comfortable and linens were clean.

Comment from Hotel Management

Nov 7, 2016 by Rachael, Hotel Management

Thank you for choosing to stay with us! We are older, but recently remodeled (2013). As much as we try to have guests adhere to our nonsmoking policy, there are always some that don't abide. I'm happy to hear the staff was able to relocate you. We look forward to your next stay with us in Raphine, VA!safe travels!

2 out of 5

by A verified traveler

Smoke smell in Room

Posted Aug 29, 2016

Booked a non-smoking room, however, as it was explained by hotel staff, the section I stayed in was part of the old hotel that allowed smoking in the past. The stale smell of smoke was still present in the room, strong enough to make the stay uncomfortable.

1 out of 5

by A verified traveler

KEEP DRIVING!! Dirty, Smelly, BUGS, GROSS!

Posted Aug 27, 2016 on Hotels

THIS ROOM WAS FOUL!! First of all it was in the basement! YUCK! Then is stunk of mold and mildew, with obvious signs of covering the scents. Got into the dark, dingy, outdated, filthy room and did a bed check for bugs like I always do. Found hair, food crumbs, feces and when I unzipped the mattress cover, 3 dead bug carcasses. Needless to say, we turned straight around and demanded our money back and left. Do yourself a favor, keep driving!

1 out of 5

by anatoly from georgia

wouldn't stay again

Posted Aug 1, 2016 on Hotels

First room smelled like smoke really bad and the bathroom like rotten eggs. We asked for another room still smelled like smoke but not as bad. The room was on first floor and window do not lock. The front desk gave us a stick to pry the window.

3 out of 5

by Mark

This traveler left a rating score only
Posted Jul 8, 2016 on Hotels

4 out of 5

by Tina from Columbus, Ohio

Posted Jun 29, 2016 on Hotels

Me & my sister stayed here because of the flooding in WV. Our hotel did not have power. I did not realize that this hotel was surrounded by truck stops & so close to the freeway. The hotel was clean but overall just older. The beds were very comfortable. The room was overpriced too. The staff was very friendly. We did not have the breakfast but it sure smelled good.

3 out of 5

by Daryl

This traveler left a rating score only
Posted Apr 18, 2016 on Hotels

4 out of 5

by Linda from Pueblo

Good hotel

Posted Nov 24, 2015 on Hotels

Good, clean hotel close to Lexington

2 out of 5

by A verified traveler

Posted Nov 9, 2015

This is a truck stop hotel. It is basically one step above a motel. I don't think they try very hard to improve and they know what they are.

3 out of 5

by A verified traveler

Nice enough but kind of out of the way

Posted Oct 27, 2015 on Hotels

Hotel itself is fine--clean, comfortable room, decent breakfast, polite staff. Next to a truck stop kind of in the middle of nowhere--plan to drive to a nearby town to eat. Situated between Skyline Drive and Natural Bridge--maybe 30 minutes from each.