Our Cremation Guarantee

Our Cremation Guarantee

We want you to know that the decision
to choose cremation doesn’t limit the ways you can honor your loved one’s
life. We heartily suggest that you have
a funeral or memorial service, because your need for such a healing experience
is not lessened by the decision to be cremated.
The options are limited only by your imagination.

Highlands Cremation & Funeral Care is committed to
ensuring your peace of mind during the cremation process. Our cremation
guarantee, listed below, outlines our pledge that your loved one never leaves
the care of our funeral home; ensures that the cremated remains of your loved
one are those of your loved one; and offers your family to celebrate the life
of your loved one before or after the cremation process.

Our
Cremation Guarantee

·Your loved one never leaves our care. Many
other funeral homes hire third party crematories. These funeral homes transfer your loved one
to an outside cremation facility making it impossible for the funeral home to
manage and supervise the cremation. We
have our own crematory, located on site in the privacy of our own funeral
home. All your services are handled and
managed by a licensed funeral director to ensure your loved one never leaves
our care and the integrity of the cremation is never compromised.

·To ensure security, an identification band
with a unique assigned number is placed on your loved one the moment they are
transferred in to our care.

·Upon arrival into our care, your loved one
is logged into our tracking system with their unique identification number. This number is used to track every phase of
the cremation process. Our tracking
system includes date and time of transfer and funeral director. Personal belongings (if applicable) are noted
and placed in a secure area for their return to the family if requested.

·Prior to the cremation process, we offer
you the opportunity for private time to identify your loved one in a quiet,
comfortable room at our funeral care facility to ensure your confidence.

·A licensed funeral director will review
all cremation paperwork and permits. This is to ensure that all regulations
required by the North Carolina Board of Funeral Service are met and all authorizations
and permits have been received and properly documented. Once all documentation is verified, the scheduled
cremation process begins.

·After the cremation is complete, the
cremated remains are placed with the identification tag into the urn. Completing our cremation guarantee to you, a
certificate of cremation certifying that the remains of your loved one were
cremated in accordance with the North Carolina Board of Funeral Service.

·We will assist you in planning a funeral
or memorial service either before or after the cremation, which will
appropriately celebrate the life of your loved one. A meaningful ceremony provides an opportunity
for family and friends to pay tribute to your loved one and to share the
memories of a lifetime.