YOUR CONTACT INFO

Popular FAQS

Shipping times vary depending on the complexity of any customizations you might order. All of our items are made to order and making will begin on the day your order is received. Please allow at least 6 weeks for delivery.

If you need your item(s) sooner, you can upgrade to an express shipping option with a 2 - 3 week delivery window for $18.

Select styles can be delivered with a 1.5 week delivery window with an upgrade to super express shipping for $28. Those styles can be viewed here.

Please check the product page of the item(s) you’re interested in for more detailed information.

Yes! Any country outside of the United States, Australia, United Kingdom, New Zealand, and Canada will be charged a $30 shipping fee. If you wish to ship to a country that is not available in the checkout options, please contact the customer service team.

Sample sale items can only be shipped within the U.S.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Fame and Partners is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Please check your local customs office for more information as customs policies and import duties vary from country to country.

Yes! You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at customerservice@fameandpartners.com with your cancellation request and order number.

For customers outside the US and Australia

Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us

Click on ‘Submit Return’

Package the item(s) along with a print out of the Packing Slip

Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period

You will receive an email to confirm your return

Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

The only items excluded from our returns policy are sale items, all sale items are considered a final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.

Making a purchase FAQS

Shipping times vary depending on the complexity of any customizations you might order. All of our items are made to order and making will begin on the day your order is received. Please allow at least 6 weeks for delivery.

If you need your item(s) sooner, you can upgrade to an express shipping option with a 2 - 3 week delivery window for $18.

Select styles can be delivered with a 1.5 week delivery window with an upgrade to super express shipping for $28. Those styles can be viewed here.

Please check the product page of the item(s) you’re interested in for more detailed information.

Yes! Any country outside of the United States, Australia, United Kingdom, New Zealand, and Canada will be charged a $30 shipping fee. If you wish to ship to a country that is not available in the checkout options, please contact the customer service team.

Sample sale items can only be shipped within the U.S.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Fame and Partners is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs.

Please check your local customs office for more information as customs policies and import duties vary from country to country.

Existing orders FAQS

Yes! You are able to cancel your order within 24 hours of purchase. If you would like to cancel your order, please contact us immediately at customerservice@fameandpartners.com with your cancellation request and order number.

For customers outside the US and Australia

Select the item(s) in the order you want to return and select your reason, let us know why you are returning the item. This will help us improve your next experience with us

Click on ‘Submit Return’

Package the item(s) along with a print out of the Packing Slip

Send the package using your preferred carrier, keep a copy of the tracking number, and mail within the 30-day period

You will receive an email to confirm your return

Any customs and import duties paid are non-refundable. Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

Orders placed with a $19 Returns Deposit may be returned within 30 days of the delivery date for a full refund (excluding the $19 deposit) or store credit. After 30 days, we will no longer accept returns.

If you added a $19 Returns Deposit to your order and kept your items, that $19 will be used towards your next purchase.

Sample Sale Styles:

All sale items are final sale and may not be returned for a refund or store credit. Returns Insurance cannot be combined with sale items.

Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

Orders placed with a $19 Returns Deposit may be returned within 30 days of the delivery date for a full refund (excluding the $19 deposit) or store credit. After 30 days, we will no longer accept returns.

If you added a $19 Returns Deposit to your order and kept your items, that $19 will be used towards your next purchase.

Sample Sale Styles:

All sale items are final sale and may not be returned for a refund or store credit. Returns Insurance cannot be combined with sale items.

Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

Orders placed with a $19 Returns Deposit may be returned within 30 days of the delivery date for a full refund (excluding the $19 deposit) or store credit. After 30 days, we will no longer accept returns.

If you added a $19 Returns Deposit to your order and kept your items, that $19 will be used towards your next purchase.

Sample Sale Styles:

All sale items are final sale and may not be returned for a refund or store credit. Returns Insurance cannot be combined with sale items.

Please note that any item to be returned must be in new, unused and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.

Other enquiries FAQS

The only items excluded from our returns policy are sale items, all sale items are considered a final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.