My Favorites

Sharing Quest Personal Address Book with GroupWise brings POA to a halt due to a build-up of gwcheck messages

This document (7013404) is provided subject to the disclaimer at the end of this document.

Environment

Novell GroupWise 2012Novell GroupWise 8

Situation

3rd party application Quest's frequent modifications cause increased GW performance struggles.Since creating and sharing Quest Personal Address Book (PAB) with GroupWise, the Post Offices (PO) that house the user account that contains the address book from Exchange become unusable due to a build-up of hundreds of gwcheck messages in the <PO-directory>/wpcsout/chk/2 directory.POA WebConsole (HTTP) shows threads: Personal address book replication request.

Resolution

Increase the time between sync attempts from Quest's application. Configure Quest to sync less often.Note: In the case above, the update was hourly and was switched to daily.

Cause

The frequency of sync from Quest causes this issue.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.