Info

Terms and Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.4sharp.co.uk. Please read them carefully and print a copy for reference at the time you make an order.

We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.

Manufacturer's names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.

These terms and conditions only cover www.4sharp.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.

These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

The contents of this website are the copyright of www.4sharp.co.uk, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trademarks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.

By visiting this website you agree not to intentionally misuse it. This website may contain hyperlinks to other websites unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may occasionally be interrupted and errors may occur. Use of this website is governed by English law and under the exclusive jurisdiction of the courts in England.

Use of Website Content

You may read and print only the material contained on this website solely for personal and non-commercial use. You are not permitted to publish, store, transmit, show or play in public, change or adapt the content of this website in any way for any purpose whatsoever. Any content obtained from this site and found to be being used for commercial use, such as images or video or product data, will be subject to a minimum charge of
£500
per item per month.

You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without prior written consent.

Errors and Omissions

We endeavour to ensure that the information on this site is accurate. However, should an error occur in the pricing or description of a product that you have ordered, you will be contacted as soon as possible and given the choice to cancel or proceed with your order.

Authorisation of Use

Any person is authorised to view the information, images and all other content posted on this website. We may modify the terms and conditions of use at any time without prior notice, and such modifications shall become effective upon posting on the website. We reserve the right to restrict access to its website and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the website.

Promotional Codes

At times we may choose to offer promotional or discount codes. The use of such codes is restricted. Only one discount or promotional code may be used per order.

Age Requirements

It is illegal to sell 'age restricted' products to people under the required age. We offer several 'age restricted' products on this website, including knives and solvents. By placing an order for any product through the Site, you warrant that:

you are legally capable of entering into binding contracts; and

you (and the recipient of the product if applicable) are at least 18 years old.

This policy covers only the website www.4sharp.co.uk. Any other websites which may be linked to by this website are subject to their own policy, which may differ from ours.

Returns & Refunds

We understand that you may need to return an item to us and for this occasion we have tried to make our returns process as simple as possible for our customers.

Please keep in mind, we can't process your return and issue a refund to you if the item(s) returned are not clearly marked with the returns reference number, this is printed on the returns label we send to you in the returns pack.

We offer a pre-paid returns label to ensure you can return an item to us quickly and cost effectively and depending on the reason for your return you will receive a full refund for your item(s). You are welcome to pay for the cost of returning the item back to us yourself and to do so please use the address label also included in your returns pack.

If you no longer need the item(s)

We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from receiving the item(s). We will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival of the item(s) at our Receiving Department. For Quality Reasons we have to inspect the item(s) you have returned, to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the item(s) returned, we will refund you any money paid for the product, less the £2.99 cost of return postage. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction.

We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). If possible, please return the item(s) with the original box, packaging and accessories.

Notes

Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed.

Any 'Free Gifts' received with the product must also be returned.

In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will aim to contact you as soon as possible.

* There is a contract for services with the product and you have started using the services (this would include, e.g., a mobile phone subscription, but not an extended warranty service agreement);

* The seal has been broken

* The goods were a special order to your specification.

If you receive a faulty item(s):

Please note, the following information is as a guide, please contact us to discuss your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair. (The guarantee period for consumable items (e.g. batteries, camera films, ink cartridges etc.) is three months from date of delivery)

We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery.

Once you have notified us about the faulty item(s) and completed the returns form, we will issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate.

Please ensure you enter any additional information about the fault in the comments box when completing the returns form.

Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-

In otherwise "as new" condition

Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.

If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money.

If you receive your item(s) damaged:

We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, and then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department.

We will then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund or arrange a replacement. Please ensure that your items(s) are accompanied by the original delivery note.

If the correct product is ordered & the wrong item(s) delivered:

Our Quality System ensures we check that items sent out match the order placed. However, errors can sometimes occur.

We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. You must inform us within 5 working days of receiving the product, and we will send you a returns pack to enable you to return the item(s) to us.

Please help us to take corrective action by selecting one of the following reasons to insert in the comment box, in the returns form.

The item supplied does not match the item described on the Invoice.

The Product Supplied does not match the details shown on the Web Site.

The Part Supplied does not fit the Model I ordered the item for.

I ordered this part on the telephone and it seems my requirements were misunderstood.

Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.

We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). If possible, please return the item(s) with the original box, packaging and accessories.

In the unlikely event of there being any problems concerning the returned item(s) or the processing of a refund we will endeavour to contact you as quickly as possible.

Privacy Policy

Connect Distribution Services Ltd is registered as a Data Controller with the Data Protection Regulator, The Information Commissioner's Office. Our registration reference is Z8421875. Connect Distribution Services Ltd only collect or use personal and other information relating to you for the purposes indicated in notifications
with the Information Commissioner's Office and as detailed in this privacy policy in accordance with all applicable UK & International Laws.

Why Connect Distribution Services Ltd collect your information

When Connect Distribution Services Ltd collects and processes Personal Data it is conducted under the legal basis of performance of a contract to provide goods or services to you that you purchase.

What information Connect Distribution Services Ltd collects & how it is used

Personal Information - When you place an order with Connect Distribution Services Ltd, your name, e-mail address, home address, delivery address, your contact telephone numbers and payment details, which may include credit or debit card number, expiry date & security code are collected in order to authorise your payment, process and fulfil your orders and to notify you of your order status.

Connect Distribution Services Ltd may also use this information to carry out security checks which may involve sharing your personal information with credit reference agency Experian to help prevent fraudulent activity.

Connect Distribution Services Ltd may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services.

If you have provided prior consent Connect Distribution Services Ltd may also use your name and email address to send you special offers, updates and other promotions.

Consent will be asked for at the point of order and should you decide to order over the phone our operators will also ask you for consent at the appropriate time and refer you to this privacy policy.

Should you later wish to withdraw consent you may do so using the unsubscribe link in any email you receive from us or you may use our contact details to make this request.

Tracking & Performance Data - To improve the design and content of Connect Distribution Services Ltd website and in order to understand the buying behaviour of users, Connect Distribution Services Ltd use cookies which are small text files containing tracking information which are stored on your computer's hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the website.

Cookies hold the following information:

A unique identification number in order to keep track of your order

A unique reference number to help identify your order as a whole

Product information

Computer IP address

Web Browser & version

Page views & visit information

To find out how to block the use of cookies, please refer to Connect Distribution Services Ltd Cookie Policy. Please be aware however that blocking the use of cookies may prevent certain functions of our website from working.

Other Information Pertaining to you - Connect Distribution Services Ltd may collect other information from you such as any email messages you send to us, transcripts of any live chats you take part in and Connect Distribution Services Ltd may also record any telephone conversations you may have for training, legal obligations, warranty and improvement purposes.

Your consumer rights

As a customer of Connect Distribution Services Ltd you have several rights in relation to the processing of your personal information, these are:

Right to Access - You may contact Connect Distribution Services Ltd at any time to ask what information is held about you free of charge. Connect Distribution Services Ltd are obliged to provide this to you without undue delay up to a maximum of 30 days. Depending on the initial request Connect Distribution Services Ltd will issue a Subject Access Request (SAR) form in order to better and more quickly identify you and your records. Should Connect Distribution Services Ltd require more than 30 days to process your request Connect Distribution Services Ltd will contact you within the 30 day period and let you know.

Right to accuracy - Connect Distribution Services Ltd takes all necessary steps to ensure information collected is accurate, however should you believe or discover the information held about you is inaccurate you can contact us using the details in the Contact Us section below and ask us to correct it.

Right to object - If you are not satisfied in any way with how Connect Distribution Services Ltd is processing your information you may communicate using the details/methods provided in the Contact Us section and explain why you object. You may ask Connect Distribution Services Ltd to restrict or completely stop processing your information. Dependent on the legal basis upon which we are processing it, if Connect Distribution Services Ltd should not agree to this we will let you know together with the reason why. If you are still not satisfied with our response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.

Right to erasure - You may ask Connect Distribution Services Ltd to remove all information that relates to you using the details listed in the Contact Us section. Dependent on the legal basis upon which your personal data is being processing should we not agree to this Connect Distribution Services Ltd will let you know together with the reason why. If you are still not satisfied with the response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.

Right to Portability - You can ask Connect Distribution Services Ltd to provide any information held about you to another organisation in a universally compatible format. Again you may make this request using the details shown in the Contact Us section.

Contacting us

You can exercise any of the rights listed above, this is known as a Data Subject Request (DSR) and should be made in writing by completing the form available as a PDF.

This should be printed, completed, signed & returned to Connect Distribution Services Ltd together with 2 forms of ID, one of which must include your address.

Changes to our Privacy Policy

Connect Distribution Services Ltd may make changes every now and then to its privacy policy & terms & conditions, it is your responsibility to familiarise yourself with the latest versions prior to using our website and our services.

We Are A Secure Site

Connect Distribution Services Ltd uses various organisational and technical measures to protect your personal information and is proud to be certified against BSI EN ISO9001 for business processes.

Organisational Measures - Connect Distribution Services Ltd have company policies and handling procedures in place which employees and business partners with whom we may share your information must follow. Regular training is also undertaken to ensure policy and procedures and all applicable regulations and laws are followed.

Access Control & Authentication - Connect Distribution Services Ltd use access control systems to ensure only authorised employees and business partners have access to your information that is limited to what is needed for carrying out their job. Each individual with access has to provide access credentials in order to gain access to the systems which are monitored.

Just as Connect Distribution Services Ltd employees and business partners can gain access to your personal information, Connect Distribution Services Ltd site may also provide you with account facilities where you can customise and improve your user experience and manage any customisable settings as well as view your own account information.

In order to provide this service Connect Distribution Services Ltd invite you in the first instance to create a username and password. Connect Distribution Services Ltd would ask that you maintain the confidentiality of these credentials just as we do ours to help prevent unauthorised access.

Make your password strong - the longer and more complicated it is the harder it is for others to guess or crack, we suggest using a passphrase (a random selection of words you can easily remember) or why not use a password manager (there are many freely available on line that can create one for you and remember it so that you don't have to

Don't share passwords with anyone - even someone you know, passwords can be easily compromised especially if they are known to others

Don't reuse passwords across multiple on line accounts - once a password is compromised a crook can try these credentials on other websites that you may use and gain unauthorised access allowing them to learn more about you which can then be used for fraud or identity theft

In order to be able to generate this encrypted link a web server requires an SSL/TLS Certificate. SSL/TLS certificates confirm two essential factors:

That you have a secure SSL/TLS (encrypted) link with our website

That the website owner is a valid and legitimate organisation

Payment Card Data - In addition to Connect Distribution Services Ltd using your payment details to process your order, the organisation that processes the payment together with your card issuer may do additional fraud checks to verify the card and the transaction is legitimate.

Visa & MasterCard in particular may interrupt the order process after you enter your payment details and will prompt you for an additional security password where you are using one of these cards and are enrolled in either the "MasterCard SecureCode" or "Verified by Visa" schemes. Where you are not enrolled you will be asked to enrol. Once this process is completed you will be returned to our website to complete the transaction.

MasterCard® SecureCode™ Explained
MasterCard® SecureCode™ is a simple and secure method of payment at online stores, for which you will have a private code known only to you and to your bank. Your SecureCode™ enhances your existing MasterCard® account by safeguarding against unauthorised use of your card when shopping at participating online retailers. Every time you make a payment with these retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.

Verified by Visa Explained
Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.

Data Storage & Retention - In order to minimise the risk of exposure to your information Connect Distribution Services Ltd only keep your information for as long as needed in accordance with our policies, industry best practice and to comply with the law. Connect Distribution Services Ltd current internal retention policy is set to a maximum of 7 years this allows us to comply with financial regulations and provides ample time for customers to make enquiries about previous orders and to deal with queries regarding any guarantee and warranty period on products or services sold to you.

Personal information collected via this website is stored on servers located within the EU and therefore is subject to both UK and EU privacy and data protection regulations; Connect Distribution Services Ltd will not store your information on systems outside of the EU without permission from you unless international data sharing treaties or specialist contracts are in place.

Information Sharing - Connect Distribution Services Ltd will not disclose your personal information to anyone other than businesses within the CDSL group and to reputable third party contractors engaged by Connect Distribution Services Ltd to perform a variety of functions such as delivering and processing your orders, assisting with promotions, fraud management, handling complaints or providing technical services such as Live Chat and hosting.

Connect Distribution Services Ltd require all such third parties to sign a data sharing agreement which means they agree to treat your personal information as fully confidential and to fully comply with all applicable UK and International data protection laws and consumer legislation from time to time in place. Additionally Connect Distribution Services Ltd will never sell or pass your personal information to anyone without informing you and gaining your consent.

Disclaimer - Connect Distribution Services Ltd provide links to other resources & websites such as review sites, social media pages and blogs hosted on other platforms amongst others. By visiting these sites you recognise that these other websites to which Connect Distribution Services Ltd link to will be governed by their own terms and conditions & privacy policies. We accept no responsibility or liability for the content and data protection policies of websites which are not within Connect Distribution Services Ltd control.

This privacy policy may not be applicable in all countries where Connect Distribution Services Ltd visitors or registered community users reside, security policies may vary according to the individual Internet laws in each host country.

View Payment Methods

The prices of products on this website are in
£ Sterling
, inclusive of VAT and exclusive of delivery. You'll find details of our delivery options and costs in the Delivery Information section. They are also shown when you place items in the basket.

The prices, offers and products on this website are subject to availability and may change before (but not after) we accept your order. We do our best to ensure that all information on this site is accurate. However, just occasionally, an error may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.

Payment Methods Available

We accept Visa and MasterCard credit cards along with, Visa debit, Visa Electron and Maestro debit cards. We also accept payment through PayPal.

Website Transactions

When you place an order we treat it as an offer to buy, and will send you an e-mail to confirm receipt. If we accept your order, we will despatch the product(s) to you, at which point we make a legal contract with you. Payment will be processed at the point the goods are despatched. We will send you an email to confirm despatch.

We are entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know. When you order you will have an opportunity to check the details and correct any input errors.

Telephone Orders

Provided your chosen product(s) is available, we will process your payment and provide an order confirmation number at the time we take your telephone order. We do not send confirmation emails to telephone customers.

During the process of accepting your payment we may use information received from your card issuer. This helps to protect you and us against fraudulent transactions. We will contact you as soon as possible if your payment details cannot be authorised for any reason, and give you the opportunity to pay via another method.

*Please note that prices quoted over the phone may differ to those shown on this website.

Cookie Policy

There are lots of misconceptions about cookies and what they are for. At Connect Distribution Services Ltd we believe in being open, upfront and honest. In this section Connect Distribution Services Ltd briefly explains the cookie types used and how they benefit your experience using the website.

Cookies are used by almost all websites. They contain simple pieces of information and they are downloaded on to your computer when you visit Connect Distribution Services Ltd website. Cookies are not programs; they are simple text files that can be used by a website for various purposes. At Connect Distribution Services Ltd we use cookies to ensure our website works efficiently and also to observe visitor behaviour during a session. All the information contained in these cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience offered to visitors and customers. Some of these cookies are essential to the operation of the website.

Connect Distribution Services Ltd typically use cookies for the following purposes:

To keep track of the items added to your basket

To help identify your order as a whole

To view visitor behaviour and areas of the site visited

To monitor and run advertising and marketing campaigns

Overview of the types of cookies used:

Essential - Essential cookies are technical cookies that are required for the operation of the site. Without essential cookies Connect Distribution Services Ltd sites can't operate properly. Typically these cookies are used to support key functions such as the shopping basket and enhanced features like account sign-in.

Performance - These cookies allow Connect Distribution Services Ltd to identify and count the number of visitors to our sites and to see how visitors are using the website. This helps to improve the way Connect Distribution Services Ltd sites work and develop functionality to make shopping with Connect Distribution Services Ltd a more rewarding experience.

Marketing - Connect Distribution Services Ltd uses a range of cookies for marketing purposes. Marketing cookies record your visits to the website, the pages you have visited and the links you have followed. Connect Distribution Services Ltd use this information to make the sites and the advertising displayed on them more relevant to your interests. Sometimes Connect Distribution Services Ltd share anonymous information about your browsing activity recorded using cookies with our advertising partners. They may use this information to advertise products that may interest you on other sites. Please note Connect Distribution Services Ltd do not share any of your personal or sensitive information as part of this process.

Use of cookies & consent

As described above Connect Distribution Services Ltd, like most other websites, use cookies in the operation of our website. By using this website you are agreeing to the use of cookies for the purposes described. If you do not consent to the use of cookies, please refrain from using the site. You can delete and restrict cookie use in your browser:

Checking your settings in Internet Explorer 8 and earlier versions

Locate the 'Tools' tab on the menu areas of your browser. Click on this.

There is an option called 'Internet Options' on the list, select this option.

This should open a pop up box with lots of tabbed options. Select the 'Privacy' tab from the list.

Internet Explorer has a high, medium, low auto-adjust system for internet content handling. You can configure your own settings by clicking the advanced tab and ticking the 'Override automatic cookie handling'

Locate the 'Tools' tab on the menu areas of your browser. Click on this.

From the list of options on the drop down menu, click on 'Options'

There should be a pop up window appear with tabs along the top. Find the 'Privacy' tab and select this.

You should now have some options for 'Tracking' and 'History'. Under the 'History' drop down menu, select 'Use customer' settings for history' if you wish to adjust your cookie settings.

Checking your settings in Google Chrome

Look for the spanner icon in Chrome and click on this

From this menu, select settings…

Within settings you will see tabs on the left hand side. Select the tab called 'Under the Hood'

When this page loads you will see a tab at the top called 'Content Settings' - select this

This brings up your content controls including cookie permissions - select the option you feel most comfortable with

Checking your settings in Safari

Locate the Cog icon at the top of your browser and click on this.

From the list of options select 'Preferences'

This should open a pop up window with several tabs along the top. From this list select the 'Privacy' option.

This will open the tab page that allows you to control the cookie settings on your browser.

Checking your settings in Opera

Click the Opera file icon in the top left hand corner of your browser.

From the drop down list of options, highlight 'Settings' and then scroll across and select 'Preferences'.

This should open a pop up window with tabs along the top. Choose the 'Advanced' tab.

This shows you the advanced options. On the left hand side there is an option called 'Cookies' - click on this option.

This presents the cookie options for your use on this browser.

If you have another browser…

Please check the help settings within your browser or use a search engine to find answers on the best way to enable or disable cookies in your chosen browser. Please remember Connect Distribution Services Ltd are not responsible for the content on external websites.

If you want more information…

You can visit the following website for an in-depth guide to cookies and how to control, delete and understand them.

It is the policy of Connect Distribution Services Ltd to provide the highest quality of service to ensure customer and client satisfaction.

The company is a commercial business operating in very competitive markets. We believe that delivering the highest quality of service, alongside controlling costs, optimising pricing and having a well established strategic plan, is essential to the long term sustainability and profitability of the business.

In order to ensure that all work is carried out in a manner that provides the highest quality of service, the company operates a quality system in compliance with BS EN ISO 9001.

The director responsible for quality is the Finance Director of Connect Distribution Services Ltd.

The management team is committed to:

Implementing, integrating and maintaining the Quality Management System and ensuring sufficient resources are made available to achieve this.

Promoting continual improvement and setting quality objectives in line with the frame laid down within ISO 9001.

Ensuring through communication, engagement and training that employees are familiar with and understand all objectives and procedures for the improvement and maintenance of the quality system relevant to their work in the company.

Regularly reviewing quality objectives and ensuring the outcome of any review is communicated and understood.