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SERV/ Workshop: Six Sigma for Service Design

- United States

This workshop will discuss how six sigma can help service designers find simplicity through mapping processes. We will work on how to break down a service system from its core processes to the digital and physical front stage. We will cover how borrowing approaches from six sigma can help find actionable simplicity without assigning blame. This workshop is best for people that have worked within complex organizations and struggled to bridge silos of expertise.

In celebration of SDN's Service Design Day on June 1st, we are running a low-cost (free for paid SDN members) workshop todiscuss how six sigma can help service designers find simplicity through mapping processes. We will work on how to break down a service system from its core processes to the digital and physical front stage. Borrowing approaches from six sigma can help us find actionable simplicity without assigning blame. This workshop is best for people that have worked within complex organizations and struggled to bridge silos of expertise.

This workshop will discuss how six sigma can help service designers find simplicity through mapping processes. We will work on how to break down a service system from its core processes to the digital and physical front stage. We will cover how borrowing approaches from six sigma can help find actionable simplicity without assigning blame.

This is a free event for SDN members, but registration is required. If you can't make our event follow the Service Design Network on twitter@SDNetwork#ServiceDesignDay for the latest news on this global day of celebration.

Find your 100% discount code on your dashboard under "SERV/ Workshop: Six Sigma for Service Design".

Richard Ekelman -

Richard Ekelman is the first Service Design Master Trainer accredited by the Global Service Design Network. Rich is passionate about growing Service Design in Chicago through accessible education. He has designed services alongside individuals (customers, employees, patients, and physicians) and organizations (technology companies, health providers, and community groups) to co-create holistic services and systems. Before founding SERV/, Rich has been a service design consultant for major brands such as Verizon, ATT, International Hotels Group, United Healthcare International, Synchrony Bank, and American Express. He has also been a service designer on internal teams at Walgreens and bswift, an Aetna company.
Rich holds an MFA in Service Design from the Savannah College of Art & Design in Savannah, GA as well as a BA in Psychology from Montclair State University in Montclair, NJ. From 2004 to 2008 he served honorably in the U.S. Navy.