Tag: call center

I recently posted a message in an online technical forum run by Google about an issue I’m having making outbound voice calls with the “Home” devices. Within an hour, I received several messages from different forum “members”, all saying that I should call technical support at 1-855-332-0777 for further assistance.

I “Googled” the number, and it seems to come up as a technical support contact number for every software and hardware product ever created. Too good to be true? Oh yes, especially this reference in a Microsoft forum.

Naturally, I called to see what kind of scam this is. The background sounded like a typical noisy offshore call center with the agent accent to match (yes — I know I am making a broad assumption here). I started to explain my issue and it was clear that the agent did not know a Google Home device from a Palm Pilot. I gave him a simplistic overview of my problem but terminated the call as soon as he started asking for my name and other identifying information.

So, be aware of any scams that refer to the number in question, or any other suspicious responses that you receive to support queries, even in reputable manufacturer sponsored forums. The responders were reported as spammers and their responses removed.