Frequently asked questions

If you can't find your answer, please call 1800 KSLEEP (1800 575 337)

What kind of Mattress is a Koala?

The Koala Mattress is a high-quality, high-performance mattress designed specifically for Australians. It combines a lively and supportive base with a pressure-relieving hybrid layer to relieve pressure from all the right places. The secret to Koala’s success is in our top comfort layer. The Kloud comfort layer is unique to our brand and can only be found in the Koala mattress, nowhere else on Planet Earth. The Kloud comfort layer combines pressure relief, support, and breathability in the one mattress. We’re certain you won't find this feeling while sleeping on any other mattress. The Kloud comfort layer has zero disturbance technology helping you to enjoy an undisturbed sleep.

Designed to be a single firmness, we’ve spent many hours tweaking the Koala’s Mattress specifications to ensure it is universally comfortable for everyone. The Koala Mattress supports the natural posture of your spine, helping to relieve back, shoulder and neck problems. It has also been designed to naturally breathe, so you don’t end up sleeping hot. Beware this is not a conventional mattress, it is Kloud comfort and it is the future of bedding.

How long will it take for my mattress to arrive?

Sydney, Melbourne, Brisbane, Perth and Adelaide

Your Koala mattress will arrive within 4 hours of your order and delivery is totally free! Yes, that’s right. Order your Koala Mattress before 2pm on a weekday and it will arrive on your doorstep within 4 hours. This service is available for Koala buyers in Sydney, Melbourne, Brisbane, Perth and Adelaide. We believe this is the fastest mattress delivery service in the world!

No need to worry about missing our drivers, we have live tracking technology and SMS updates to ensure you know when your Koala is on its way.

Australia Wide

For those outside of these metro areas, delivery is also completely free. Delivery times are usually within 1-5 business days. We use an overnight service nationally to deliver our Koala Mattresses and don't worry, you’ll receive tracking information and live updates every step of the way.

How much does shipping cost?

Shipping is free to the Australian Mainland, YES FREE...

What weights and sizes can the Koala Mattress handle?

We understand that not all bodies are the same. The Koala mattress has been tested with a 200kg human dummy on one side and a 50kg dummy on the other. The Koala mattress will not bend or sink in the middle, it will distribute the weight evenly.

Where can I try the Koala Mattress?

No more journeys to the mattress store, we've done all the hard work for you.

We spent the past year developing the perfect mattress through countless hours of testing different features and comfort. We did all this testing and research so that you don't have to.

Designed to be the perfect mattress the Koala Mattress comes with an industry leading 120-night risk-free trial, free and fast delivery, amazing customer service and Koala adoption.

With our risk-free 120-night trial, you can test the mattress in your own home, and if you're in Sydney stop by the Tree House and have a lay. Located just behind oxford st at 11 Little Burton St, Darlinghurst, we would love to see you.

What is the Koala 120 night sleep trial?

We understand it takes more than a few minutes to know if a mattress is right for you. That's why we offer you a 120 night sleep trial. Gone are the days of a rushed buying decision in a fancy showroom with pushy sales staff. Try our mattress for 120 nights and if you don’t fall in love with it, we’ll come collect it and give you a full refund.

Due to the time it takes your body to a adjust to a new mattress, we have a minimum requirement that you must own the mattress for at least 14 days before initiating the return.

What do we do with your returned mattress? We work with a number of Australian and international charities, so your returned mattress will likely be donated to a community overseas or in some cases recycled and brought back to life as construction products here in Australia.

Please note the 120 trial is limited to two per household and can not be used to exchange for another size.

What type of bed frame should I use with the Koala Mattress?

Koala Mattresses are compatible with most base options including platform, slats or box spring. You can sleep on a Koala Mattress comfortably just about anywhere!

Do you sell the other furniture items on your website?

All furniture on our website is for visual purposes only. We work with local designers and also get a lot of our items and inspiration from our good mates over at MilkCart; they’re amazing! If you like the look of anything else, reach out to us and we can point you in the right direction.

How long will my mattress take to be back to normal after unpacking?

The Koala Mattress is specially compressed for ease of shipping. Please allow at least 3-5 days for the Mattress to come back to its correct shape and feel (don't worry it can be slept on right away, it will just get better over the coming days). Compression or pre-crushing is actually great for foam. This compression removes any inconsistencies within the foams hardness and density. All foam used in mattresses is pre-crushed, the level of compression within the Koala Mattress reduces the risk of body signatures and drastically increases the foams longevity.

What kind of sheets will fit my Koala Mattress?

Standard Australian sized bed sheets will fit the Koala Mattress.

Does the Koala Mattress work on an adjustable bed frame?

Yes, the Koala Mattress works great with most adjustable bed frames. Our specially formulated mattress is extremely flexible and will bend and recline with ease. This won't break your mattress or void your 15-year warranty.

Will the Koala mattress fit my bed base?

Yes, it will!

All our sizes are suited to Australian Standards.

Some (Swedish furniture store) bases are sized smaller than the Koala mattress by a few centimeters, however, we have tried these ourselves and they do just fit! Anything with a difference of only 3cm will still fit!

Does Koala offer interest free finance?

Yes, we do! Simply select Zipmoney during checkout to apply, you will receive an answer within seconds and can purchase straight away. No waiting for cards to arrive or lengthy approvals, this is all done online during checkout.

Why is the Koala mattress so much cheaper than the mattresses in retail stores?

Unlike traditional mattress retailers, we won't waste money on huge fancy showrooms full of pushy staff on big commissions. Instead, you'll be getting that $3,000 mattress for only $950 delivered! Fresh from the factory and free from all the mattress industry fluff.
We're proud to offer you a high-quality mattress with a world-leading customer experience, to save you time and money.

What size box does the Koala Mattress come in?

Single 115x36x36cm

King Single 115x36x36cm

Double 160x36x36cm

Queen 160x36x36cm

King 190x36x36cm

How does the mattress come in a box?

Our Australian factory has a state of the art compression machine that safely compresses and rolls our foam mattress up to fit into a box that can be delivered to your door within 4 hours.

We dont use redundant technologies here at Koala, our mattress is free of outdated spring systems that can be damaged in the compression process.

Compression or pre-crushing is actually great for foam. This compression removes any inconsistencies within the foams hardness and density. All foam used in mattresses is pre-crushed, the level of compression within the Koala Mattress reduces the risk of body signatures and drastically increases the foams longevity

Can I unzip my mattress cover and clean it?

Yes, you sure can! Gone are the days of sleeping on dirty, stained mattress. With the Koala Mattress you can easily unzip your mattress cover and hand wash in warm soapy water. Remember to line dry and treat the cover as you would your favourite dress or shirt.

Why is the Kloud Comfort Layer so much better than Latex.

Latex is an old redundant bedding material. Simply put, this technology used in bedding is very outdated. The density of latex makes it unsuitable for the Australian climate, as it has very poor Hygrothermal properties. Our new Kloud comfort Layer is a world-first technology that allows unprecedented ventilation and comfort. With crazy amounts of springiness and unparalleled zero partner disturbance, it truly is the perfect comfort layer for all Australians.

What makes the Kloud comfort layer so good?

The Kloud comfort layer has been specifically designed to provide outstanding support and excellent weight distribution. Regardless of the climate or the season, you’ll get a good quality sleep with a Koala Mattress. The Kloud comfort Layer offers great comfort levels for the body throughout the night while allowing for easy movement and repositioning. The world-class technology dissipates heat throughout the night, meaning it feels cool to touch and won’t leave you feeling hot.

What is the Koala Mattress made from?

The Koala mattress contains two unique layers of technologically advanced, modern polyurethane foam.

We use state of the art manufacturing all here in Australia to produce our unique comfort layers. Each layer has been designed, tested and made here in Australia to meet strict environmental and sustainability standards.

All of our comfort layers have the "Good Environmental Choice Label" and are GECA certified. We use industry leading manufacturing processes to ensure best practise in environmental sustainability and quality.

For a breakdown on the qualities each comfort layer provides, please refer to the below two pages on our website.

Is the Koala Mattress enviromentally friendly?

Here at Koala we only use the world’s most advanced manufacturing technology that provides superior comfort along with a cleaner, greener mattress.

The Koala Mattress outperforms all other conventional mattresses on the market and exceeds Australasian & Global environmental regulations. With virtually zero emissions and no CFC’s during production, the Koala Mattress is a very green product!

The Good Environmental Choice label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.

All materials of the Koala Mattress core have undergone rigorous and thorough assessment by GECA. It was found that throughout their life-cycles, each layer complied with every element of the GECA standards. All Koala’s comfort and support layers are certified through GECA.

There are no heavy metals (such as lead or mercury) in the Koala Mattress.

The Koala Mattress contains no fire retardant chemicals.

The Koala Mattress does not contain phthalates.

The Koala Mattress is made without the use of ozone-depleting substances (methylene chloride).

Can I use a Electric blanket?

Is the Koala mattress fire retardant and does it contain fire retardant chemicals?

Our comfort layers are certified for the highest fire retardant rating. However, they do not contain any fire retardant chemicals.

What does the 15 year warranty cover?

Your Koala Mattress is covered by a 15 Year Full Replacement Limited Warranty. Our mattresses are built to last, and we proudly stand by this unbeatable warranty as proof of our confidence in the product.

Specifically, this Warranty covers the following defects, assuming they arise or appear in circumstances in which you have been using the Product only for its intended purpose and have not subjected it to other than normal wear and proper handling:

- A visible indentation or sag greater than 20mm in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself.

- Any physical flaw in the foam material that causes it to split or crack.

The limited warranty does not include the following:

- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.