As we all continue to deal with the impact of the coronavirus, we want to reaffirm our commitment to our value propositions: to help create healthier businesses by making more people fall in love with their club; and to help Instructors achieve greatness.

In pursuit of our goals, please rest assured that retaining the health and safety of our Tribe is our number one priority.

We are proud to have been able to support our Club Partners, Instructors and members during this unprecedented situation, and as things continue to change at lightning speed, we will continue to adapt and keep you informed of any changes that impact you.

To assist you during this tumultuous time we have compiled the comprehensive list of helpful resources. These include Frequently Asked Questions (FAQs) for Instructors and Club Partners, and comprehensive resource guides that include articles, ideas, inspiration and recommendations.

1. How do I purchase Smart Tech?
Please call the office on 02 6282 8192 if in AUS or email ask@lesmills.com.au

2. Are there any Smart Tech discounts for Instructors?
There are no promotions or discounts happening at this current time.

3. Can I offer LES MILLS On Demand to my members?
Yes, we have sent you a link via email that you can share with your members.

4. Can I live-stream classes to my members?
No. Due to music licensing restrictions, Instructors cannot live-stream the regular Les Mills workouts to members. We have, however, provided your Club with access to temporary live-streaming workouts that use royalty-free music, which can only be streamed via a Club’s official social media channels. Instructors need to speak directly with their Club/s to find out how/if they plan to use this temporary live-streaming solution and how their Instructors can get involved.

5. Can a group of friends stream LES MILLS On Demand in an outdoor space or at home together – obviously with social distancing enforced?
Your local Government directives around group gatherings will most likely dictate whether this is permissible or not. Some regions may be okay with small group gatherings so long as social distancing regulations are in place, while in other areas all unnecessary gatherings are banned. Your best bet is to refer to what is being stipulated by your governing body in your local area.

6. Will the Q2 Quarterly Workshop still happen?
Taking into consideration all that is currently occurring and emerging, Les Mills Asia Pacific has made the difficult decision to cancel all Q2 Workshops in 2020. We appreciate the immense impact this will have across the industry and will keep you updated as information comes to hand.

7. Are IMTs/Advanced Trainings still proceeding?
Due to the frequency at which the COVID-19 situation is constantly evolving in different regions, we have made the difficult decision to cancel some scheduled training sessions, as we believe this to be in the best interest of our Tribe members. You should check the Training pages at https://lesmills.com.au for an updated schedule of IMT and Advanced Training that is currently scheduled to proceed. Please note: due to Government directives in Australia, all scheduled training sessions in this country have been cancelled until further notice.

8. As an instructor I heard we get a free link to access Les Mills workouts. Can I share this with family members and friends?
Firstly, to ensure you can keep exercising regularly, we’ve created special online link for you to access an ever-increasing collection of Les Mills workouts. You can access this free version of LES MILLS On Demand here. You, more than anyone, understands not only the importance of regular exercise, but the health benefits it delivers – and right now, we can all use all the health benefits we can lay our hands on! So, we hope you’ll use and enjoy this streaming service, to help keep your health and wellbeing on track.

Secondly, LMAP is also working on the possibility of enabling live streaming of classes, to help you and your employer/s to get through this unprecedented time. We will come back to you with more information about this, as it becomes available.

You can also rest assured that during this troubling time, we’ll be continuously working with your workplace/s to ensure they too remain supported by Les Mills Asia Pacific. Our goal is to ensure they are strong and ready to open their doors for when “business as usual” is restored.

9. Any plans of offering your online subscriptions for free trial for a month instead of 2 weeks, or whether you are planning to reduce subscription costs in this time of pandemic.
Right now there are a number of offers of free access to LES MILLS On Demand in the market, all designed to support Les Mills Instructors and Club Partners to cope with the impact of COVID-19. This includes collaboration with them to offer their members a time of free access to LES MILLS On Demand (typically 60 days). Note: Any form of free access or trial is only available to new customers of LES MILLS On Demand, not current or former subscribers.

FOR CLUB PARTNERS

1. Can my club Live Stream Classes?
Yes, Please refer to our FAQs for clubs and contact your local BPM if you have any questions or need additional support.

2. Can I offer LES MILLS On Demand to my members?
Yes, we want your members to stay active and to remain connected to your club. The best way for you to offer LES MILLS On Demand to your members is to get set up as an Affiliate Partner (there's no cost involved to do this). Once you become an Affiliate Partner you will be given a unique link that you can share with your members. This link will provide them with a 60-day FREE Trial to access 800+ workouts. When the 60 days is over, they can then pay to continue their access. As an Affiliate Partner, you will receive a revenue share from all your member subscriptions. To find out more or to sign up as an Affiliate Partner contact your local Business Partnership Manager or visit https://lesmills.com.au/clubs/lmod-affiliate-program

3. Are IMTs/Advanced Trainings still proceeding?
Due to the frequency at which the COVID-19 situation is constantly evolving in different regions, we have made the difficult decision to cancel some scheduled training sessions, as we believe this to be in the best interest of our Tribe members. You should check the Training pages at https://lesmills.com.au for an updated schedule of IMT and Advanced Training that is currently scheduled to proceed.

Please note: due to Government directives in Australia, all scheduled training sessions in this country have been cancelled until further notice.

4. What is Les Mills Asia Pacific doing to support Club Partners?
Les Mills Asia Pacific (LMAP) remains committed to supporting our Club Partners, Instructors, members and the industry however we can, during this tumultuous time. We all know that exercise helps people to cope better with challenging situations, so the key message to keep promoting remains: KEEP EXERCISING. To help you with this, we’ve created a special online link to a curated version of LES MILLS On Demand, which contains 100+ free workouts, that you can give to your entire Instructor team and all your members, which will help them stay active and healthy while your doors remain closed. We also sent you links to enable Club Partners to live-stream a temporary library of classes using original music.

Our Club Partners also have the opportunity to become an Affiliate Partner, which will enable them to give a 60-Day Free Trial of the full version of LES MILLS On Demand to their members and team. To explore this option, including eligibility, Clubs should contact their local Business Partnership Manager

5. Any plans of offering your online subscriptions for free trial for a month instead of 2 weeks, or whether you are planning to reduce subscription costs in this time of pandemic.
Right now there are a number of offers of free access to LES MILLS On Demand in the market, all designed to support Les Mills Instructors and Club Partners to cope with the impact of COVID-19. This includes collaboration with them to offer their members a time of free access to LES MILLS On Demand (typically 60 days). Note: Any form of free access or trial is only available to new customers of LES MILLS On Demand, not current or former subscribers.