Banking Habits Of New Zealanders

Each year Canstar Blue survey the banking habits of New Zealanders and level of customer satisfaction that banking customers experience. This year TSB Bank has scooped the Canstar Blue award for most satisfied customers – you can read about it here.

As part of the survey, we quiz respondents on their financial habits, feelings and actions. So from the responses of the more than 2,300 survey respondents, what are some of the regional conclusions we can make? Here’s a brief rundown.

Auckland

Aucklanders are the least likely to feel uncomfortable when thinking too much about their long term future (40%), least likely to live pay day to pay day (35%), most likely (equal with Wellington) to find it difficult to budget as they are paid monthly (11%), most likely to have considered a pay day loan (10%), most likely (equal with Canterbury) to be concerned about the security of new pay pass technologies (56%) and most likely to have a credit card (73%).

Waikato

Those in the Waikato are the least likely to do a lot of their banking online via smart devices (29%), least likely (equal with Canterbury and Bay of Plenty) to find it difficult to budget as they are paid monthly (8%) and least likely (equal with Otago) to have a credit card (62%).

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Wellington

Wellingtonians are least likely (equal with Canterbury) to stick to a budget (59%), most likely (equal with Auckland) to find it difficult to budget as they are paid monthly (11%) and least likely (equal with Bay of Plenty) to have considered a pay day loan (7%).

Canterbury

Cantabrians are most likely to feel that they are good at managing their own finances (81%), but also least likely (equal with Wellington) to stick to a budget (59%). They are also most likely (equal with Auckland) to be concerned about the security of new pay pass technologies (56%).

Otago

Those in Otago are most likely to think that dealing with money is stressful and overwhelming (42%), most likely to be uncomfortable when thinking too much about their long term financial future (51%), least likely to feel that they are good at managing their own finances (75%), most likely to do a lot of their banking on the go via smart devices (44%), most likely to live pay day to pay day (46%), and least likely to be concerned about the security of new pay pass technologies (52%).

Bay of Plenty

Those in the Bay of Plenty are least likely to think that dealing with money is stressful and overwhelming (29%), most likely (equal with Canterbury) to feel uncomfortable when thinking about their long term financial future for too long (81%), most likely to stick to a budget (64%) and least likely (equal with Wellington) to have considered a pay day loan (7%).

About the survey

The outcomes reported here are the results from a survey of consumers who have one or more accounts or products with a bank (e.g. transaction account, savings account, credit card, home loan, etc.). In this case there were 2,316 people surveyed.

To our knowledge, all information in articles on the Canstar Blue website was correct at the time of publication. This information may have changed over time. Refer to the product fact sheet (or relevant similar documentation) before making any purchase decision. Canstar Blue's website terms and conditions apply.