Terms & Conditions

Phone OrdersWe are happy to take your phone orders over the telephone, or discuss any queries you may have. Please call 0208 6601355, and have the following details ready:Brand Style Size Payment details Delivery details

Delivery ChargesWhen items are in stock, we try to dispatch the same day, with delivery being between 1 to 3 working days. During sale time or unexpectedly busy periods, delivery may take longer. If something is ‘out of stock’ there may a delay of up to 28 days. The rest of your order will be sent to you and the out of stock item will follow. As all our orders are despatched as soon as possible, we only have one UK delivery charge. £4.95 for mainland UK £8.00 for Ireland, Channel Island IOM and Europe £15.00 for the Rest of the World We are not responsible for any delay in delivery occurring due to postal delay.Please note that all deliveries will require a signature.ReturnsSHOO is committed to providing you with total satisfaction. All items purchased from SHOO can be returned within 14 days of purchase, in their original, unused and undamaged condition together with labels still attached and/or in the original packaging where appropriate, together with the Receipt and Returns note, will be accepted for full credit, exchange or refund as you choose. Should you need to return any item or items, please send them to the following address:

SHOO169 Brighton RoadCoulsdonSurreyCR5 2NHUNITED KINGDOM

Please return the merchandise in a packaging box to avoid the original box being damaged or marred due to improper shipping. Do not tape or label directly on the shoe boxes themselves.Please make sure you put the right postage on the box.We regret that SHOO cannot accept responsibility for misdirected or lost returns. We strongly advise you for your own protection to return goods by first class registered post. We are sorry that we cannot accept any returns due to stitching, accessories or soles on shoes coming loose which is often part of normal wear and tear. Applications on shoes like flowers, beads etc are purely decorative and the very nature of usage by children will cause them to fall off however, this will not affect the purpose of the shoes. Scuffed shoes are very common and are due to particular usage by the child and will not be refunded either. We will however endeavour to get them repaired at very reasonable rates.

Faulty GoodsAll items are thoroughly inspected prior to dispatch. If a fault occurs within 30 days of purchase (excluding normal wear and tear) you may return the item to us, together with receipt and returns note and will be exchanged at the manager's discretion. Items found to be damaged as a result of customer abuse cannot be replaced or refunded. Please contact us to discuss the defect

Your PrivacyNo Information that you provide to SHOO will be passed to any third party.

SHOO is subject to the Data Protection Act.

Statutory RightsNone of the above affects your statutory rights as a customer.