CASE SUMMARIES

The student was on a one-year MA programme at the time of the industrial action. They complained to the University about the impact of the industrial action on their studies and asked for a refund of fees.

The student was in the second year of an undergraduate programme at the time of the industrial action. The student complained to the University that it had broken its promise to provide them with contact hours and a continuous, reliable system for learning, and that their learning and grades were affected.

The student was on a one-year MA programme at the time of the industrial action. They complained to the University that they had paid for contact hours that were not delivered and that their examination results had suffered as a result.

The student was on a part-time MA programme at the time of the industrial action. They complained to the University that they had lost earnings because they had come to the University for lectures and seminars that were cancelled; that the University delayed in handling their complaint; and that the University did not explain how it would remedy the missed classes.

Concerns were raised that a student’s behaviour posed a possible risk to himself and others. A Mental Health Adviser met with the student and his family and he was referred for an assessment by the provider’s Occupational Health Doctor.

We publish summaries of some of the complaints that we review. We always leave out of the summary any information that might identify the student who made the complaint. In some cases we decide that it is in the public interest to publish a summary of a complaint that includes the name of the provider. See our guidance on our approach to case summaries and public interest cases for more information.