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Policies

We hope you are making plans to be our guest at Absolute Charm Luxury Bed & Breakfasts where our aim is to give you that perfect Texas Hill Country getaway you are seeking. Whether you are interested in spending the weekend with us or taking a longer vacation, we know the charm of Fredericksburg, Texas will captivate you. Please acquaint yourself with our Policies below.

We look forward to having you as our guest!

Check In Instructions & Directions:

Check in begins at 3:00 pm at our reservation office located at 709 West Main Street, Fredericksburg, TX, which is a beautiful, historic rock building on West Main Street. The sign in the yard says both "Tea Rose Quilts and Gifts" and "Bed and Breakfast Reservations". Look for the five king sized quilts prominently displayed in the yard; you can't miss us! Just park in front and come on in!

If arriving after 6:00 p.m. (or 5:00 p.m. on Sunday), you will find a lockbox on the front porch at 709 West Main Street containing a packet inside with your name on it (the lockbox code will be in your confirmation email). Your packet will contain a map to your suite or cottage, keys if needed, parking instructions, and information about Fredericksburg. Your B&B’s homeowner contact information will be provided as well in case you need anything during your stay. We will leave the light on for you!

Travel Insurance:

Travel Guard Insurance provides travel insurance that protects your vacation investment. To learn more details of how to purchase Travel Insurance call Travel Guard at 800.827.0471. Absolute Charm's Travel Insurance code is #255770. If you choose not to purchase travel insurance, we encourage you to review our Cancellation/Move Policies below.

Cancellation/Move Policy:

For your protection and ours, we ask that ALL cancellations be made in writing via email. Simply respond to this confirmation and request that your reservation be cancelled. Your cancellation request will be handled in one of the two following ways:

Any cancellation made 10 days or more in advance of your arrival will only be charged a $35.00 cancellation fee per suite/property. The deposit you made at the time of the reservation (minus this cancellation fee) will be refunded to the same credit card we originally charged.

If you cancel your reservation fewer than 10 days before your scheduled arrival, a $35.00 cancellation fee will be added AND the remaining balance will be charged to the card on file. If someone else reserves the room for the same night(s) and the same property that you have reserved, your card will be refunded all monies paid except for the $35.00 re-booking fee. If you have purchased travel insurance you may submit a claim to Travel Guardby calling 800-827-0471 and giving them Absolute Charm's Travel Insurance Code #255770 with the amount you are responsible for in the event of a cancellation within 10 days of your arrival.

Any request to change rooms, and/or reservation dates will be considered a cancellation and will result in a $35.00 cancellation/move fee pursuant to the policies above.

We will email you a Cancellation Notice for your records once your request is processed.

Packages / Spa Cancellation Policy: Pampering Packages or Massages must be cancelled at least 48 hours in advance or you will be charged the full amount. Please help us respect our vendors by giving ample notice should you need to cancel.

Breakfast:

All of our properties include breakfast in the form of a voucher, continental breakfast or full breakfast.

Breakfast is included each day of your stay that is either served on site or via a breakfast voucher to local restaurants. Please check the property's page for information on the breakfast you will receive.

Rates:

All properties are quoted for single/double occupancy including breakfast. Applicable taxes will be added to the rates quoted. Additional persons beyond 2 will be charged $35 per person per night.

All properties generally require a two night minimum stay. Some of our properties allow for a one night stay during the week (Sunday through Thursday) but at the higher weekend rate. Moving from room to room for purposes of determining the length of your stay is not allowed. For example, if you stay one night in one room and then move to another room that does not qualify as a two-night stay.

One night stays may not be booked online but must be arranged manually by our reservation staff. Feel free to give us a call (866.244.7897) or send us an email (info@absolutecharm.com) anytime, and we will do our best to accommodate you.

Rates are subject to change without notice.

Children and Pets:

Children and pets are allowed at some of our properties, but only if it is specifically mentioned on that room's page and on the Kid Friendly and/or Pet Friendly page. Please call us (866.244.7897) if you need guidance on which rooms will allow children and/or pets.

Pets, if allowed (see above), there is a $35.00 per pet, per night fee at each property. This fee covers standard cleaning up after your pet(s). If your pet(s) cause any damage to the room or its furnishings, you will be charged the cost of the damages incurred. The fee for bringing an undisclosed pet is $200. No exceptions.

Children, if allowed (see above), ages 4 and under are free and accordingly will not receive breakfast. Children ages 5 years and older will be charged at the adult rate of $35.00 per person and will be provided with breakfast. Again, not all properties are able to accommodate children so please double check the page of the property you are choosing to see if children are allowed.

Group Policies:

Some of our properties allow small parties or gatherings, all guests must be current guests with Absolute Charm ($35.00 fee per guest applies). If you are intending to have a bachelorette, anniversary, birthday or other party, we must receive written permission from the homeowner in advance.

No Split Bills! If you are sharing the fees for a room or rooms, please put the charges on one person’s card and split the bill among yourselves. We are very sorry for the inconvenience, but there is no time to divide fees and process several cards at the time of check-in.

You agree that any loss or damage to the property will be billed to your credit card by Absolute Charm. Guests are financially responsible for any damages done to the B&B or any of the property’s contents. Any excess cleaning will be billed to your credit card at an hourly rate of $25.00.

Weddings:

A few of our properties are able to accommodate VERY small weddings, only with advanced notice and permission of the homeowner. There is a non-refundable facility use fee of $1,500.00 plus a $500.00 damage/cleaning deposit. The damage/cleaning deposit will be refunded after the wedding as long as there is not any excess cleaning required. This applies to any type of wedding, rehearsal dinner, or wedding reception.

$200 Fines Will Apply For The Following:

1) Undisclosed Guests:

Our rates are based on double occupancy meaning the rates shown are what we charge for either one or two people. After the first two guests, we charge an additional $35.00 per person per night. We understand that plans do change, so just please be SURE to let us know immediately if your party size has changed from what you originally indicated. If it is determined that you have brought more guests than originally indicated, a $200 fine will be incurred and will be charged to the card on file for the reservation.

2) Undisclosed Pets:

Pets are only allowed at a few of our properties, and only if it is specifically indicated on that room's page. Some rooms also have weight limitations on pets. For those rooms that do allow pets, there is a $35.00 per pet, per night fee. Whether or not the property actually accepts pets, a $200.00 fine will be charged to the card on file for the reservation if you bring an undisclosed pet(s).

3) Fine for Smoking:

Smoking is NOT allowed inside any property as all of our B&B's are non-smoking. Smoking inside ANY Absolute Charm property will result in a $200 fine, which will be billed to the credit card on file for the reservation.

4) Candles Not Allowed:

Please note: For your safety and the safety of all our guests, absolutely no candles are permitted to be used on any of our properties. Damages to our rooms or violation of any of our policies, including those shown above, will result in a minimum $200.00 fine.

Damages:

You agree that any Loss or Damage to the property will be billed to your credit card by Absolute Charm. Any excess cleaning will also be billed to your credit card at an hourly rate of $25.00.

Hot Tub Rules:

If you leave the lid up or off after you leave the hot tub, the tub will fill with leaves and debris and will need to be completely drained.

If the weather is hot, guests often choose to lower the temperature while they are in the tub. That is fine, but you MUST raise the temperature when you leave as the tub cannot stay below 98/99 degrees for long (body temperature) before bacteria begins to grow.

NEVER, ever put any type of bubble bath or oils in the hot tub. The tub makes bubbles via the jets. Oils or bubble bath will cause the tub to have to be drained immediately.

Finally, PLEASE remove all makeup and body lotions/oils before entering the tub as well so it will stay clean and nice for everyone. A layer of scum will appear in the tub if you enter it wearing makeup and/or oils.

A $75.00 hot tub cleaning fee will be imposed if these rules are broken and we have to drain the hot tub during or immediately after your stay. We do not want to do this, so please help us keep the hot tub nice for everyone.

Bedwetting and Linen Damage Fee:

If you bring children, or anyone, who wet the bed there will be a $50.00 fee per bed which has been wet. Also if sheets are ruined by spilling wine, coffee, blood, etc. on them a $50.00 fee will be charged to cover a portion of the cost to replace each set of sheets ruined. Accidents do happen; we simply ask you to reimburse the owner for your accidents that cause out-of-pocket expenses.

Payment:

We accept Visa, MasterCard, Discover, Money Orders, Cash and Absolute Charm Gift Certificates purchased from Absolute Charm. In order to book a reservation, you must pay for half the reservation before taxes, up front. Your credit card will be charged the remaining balance upon check-in; however, if you do not arrive before 5:00 pm (4:00 pm on Sundays) the card on file will be automatically charged in order for us to leave your packet outside for a late arrival. If you would like the balance put on a different card, it is YOUR responsibility to contact us with the new information prior to the deadlines above.

No Split Bills! If you are sharing the fees for a room or rooms, please put the charges on one person’s card and split the bill among yourselves. We are very sorry for the inconvenience, but there is no time to divide fees and process several cards at the time of check-in.

Security and Privacy Policies:

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Taxes and Fees:

The State of Texas and City of Fredericksburg impose 13% lodging tax on every stay. In addition, Absolute Charm charges and retains a 3% fee in exchange for the services we provide in facilitating your transaction. There is no additional fee for booking your reservation by phone versus booking online.

Lost Items:

If you leave items in your room, give us a call and we will gladly send the items to you via US Postal Service via priority mail or overnight service...your choice. You will be charged the exact amount the Postal Service charges PLUS a $10.00 handling fee to cover employee time. Items not claimed within two weeks will be donated to charity.

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** Check In Reminder **

Please remember check in takes place at the Absolute Charm office located at 709 W. Main St, Fredericksburg, Texas 78624.You will be given a map and keys to this property along with breakfast certificates (if applicable).