FAQ

You must agree to these terms before continuing; Your transaction will be processed by itacollective.com When you receive your statement, italcollective.com will appear next to this charge. Note, any order placed after noon on a Friday most likely will not ship until Monday of the following week. No shipping on Saturdays or Sundays. Thanks!

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We want you to be completely satisfied with your purchase, and therefore we will gladly accept any unworn, unwashed or unused merchandise for a full refund or exchange within 30 calendar days of the order date. Our merchandise is guaranteed to be free of manufacturing defects, and we will accept any defective item for an exchange or refund. The following guidelines apply:

All returns must be returned in sellable condition (new and unworn - free from pet hair, smoke damage, or other defects), including original packaging with original hangtags attached.

Returns made within 30 calendar days of the order date will be issued in the same form as was utilized for payment.

Merchandise returned after 30 days of purchase will be accepted at our discretion for an online store credit based on the current selling price.

Refunds will not include shipping and handling. Shipping and handling charges are nonrefundable once an item has shipped. However, for exchanged items, we will pay for the shipment of new items to you.

We only accept returns for items purchased at italcollective.com. If you purchased a product from a retailer, please contact the retailer directly regarding returns.

WHY SHOULD I CREATE AN ACCOUNT?

Creating an account with italcollective.com will securely keep track of your information to ensure a simplified checkout process. You will also be able to store all your addresses and check your order history.

CAN I PLACE AN ORDER WITHOUT AN ACCOUNT?

Yes. You may select the guest checkout option. However, creating an account will give you instant access to more information about your orders.

HOW DO I CHANGE OR CANCEL AN ORDER?

If for any reason you would like to change your order, please contact customer service at customerservice@italcollective.com as soon as possible. We will make every effort to accommodate your request. Please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, Discover, American Express and PayPal.

ARE PURCHASES ON THIS WEBSITE TAX FREE?

Currently, sales tax only applies to orders shipped within California.

I HAVE A PROMOTIONAL CODE, WHERE DO I ENTER IT?

In the Shopping Cart, before proceeding to Checkout, there is a box labeled Promo Code. Enter your code here and then click Apply. Promo codes are case sensitive. Sales and special offers are only valid the length of time specified.

IS ORDERING OVER THE INTERNET SECURE?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

CAN YOU TELL ME WHEN NEW PRODUCTS OR SPECIAL PROMOTIONS ARE ANNOUNCED?

Yes. Simply click the Sign Up for our Newsletter button at the bottom right of italcollective.com and you will receive e-mail updates on new products, sales, events and other special announcements. We also encourage you to follow us on Instagram @ital.collective