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Complaints to the BBB on the rise

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If you look through the user reviews in our pay as you go cell phone pages, you’ll see that many people have had such poor experiences that they’ve taken their case to the Better Business Bureau. It’s tough to gauge a trend from those reviews, of course, because the overwhelming majority of people write them to vent about bad experiences. But it does appear that complaints to the BBB are up from last year. While the banking sector saw the largest increase, the wireless industry also saw more customers submit complaints, up 2.1 percent from 2008. Thankfully, the cell phone industry does solve their complaints, at least to the satisfaction of the BBB, at a 97.4 percent rate. I still think that submitting a complaint to the FCC can be more effective in many cases.

boost mobile bilked me out of my hard earned cash.. why doesn’t someone stop this insanity and let the general public know that they do not give back your money under any circumstances, their customer service dept sucks and they have no skills, and DO NOT BUY ONE OF THESE PHONES. TROUBLE TROUBLE TROUBLE

Today was the third day in a row that I spent hours online and on the phone speaking to various customer service agents. I have been yelled at and argued with, spoken down to, and just treated so rudely. I have never experienced such terrible behavior in a service that I am paying for. I had a defective phone. I was told the policy of sending in the old phone and only receiving the new phone once the old phone made it to the warehouse. I didn’t like that idea, because I didn’t want to be without a phone for so long, but eventually after being assured by several people it would only be a few days, I sent it via fed-ex with the envelope I was provided. It was picked up from my fed-ex location Friday, September 27. On Sunday, it arrived in Memphis, TN. and has been there since. After calling and speaking with one of the customer service agents, I was transferred to Jennifer the manager, who was incredibly rude and told me that there was absolutely nothing she could do. So, today, I called fed-ex and was treated with the utmost respect and assured they would do everything in there power to make this right, it was a breathe of fresh air after dealing with the straight talk customer service. I then decided to call straight talk yet again to fill them in on what was happening with the defective phone. I spoke with a nice man who told me he would transfer me to a manager that would be able to do something for me. However, instead I met by far the rudest employee you have, Luis Lopez, is what he told me his name was. He was so incredibly ruse I just didn’t understand. I was asking if there was anything that could be done to make the process faster, he said he could do something, but there was nothing I could say that would make him want to do anything for me. He actually told me that, I even asked him to repeat it so I understood clearly. He told me his job is not to make sure the customer is happy and that he didn’t care if I was happy or not. He then refused to transfer me to anyone else, and eventually hung up on me. He told me to go buy another phone before hanging up on me. The other manger before Luis, I didn’t catch her name, told me to call fed-ex and see if they could help me because she would not help me. There is a policy that we have to follow is all I was told. And although I understand there is a policy, I was asking for anything for free. I even asked if they could just charge me for the phone and send it on its way. Luis told me there is nothing he would do for me, even though he could choose to do something like that. I have never been so flabbergasted in all my life. I am still without a phone since Friday. And according to your company, I should get another phone with someone else. I think I just may take them up on that offer. We switched from Verizon to Straight Talk to cut our bill in half. However, I would rather pay the extra money and get to deal with pleasant customer service agents. This has been by far the worst experience I have ever had dealing with a company. I pay you, every month, and yet, I get treated like a criminal!

Have a great day,

Stephanie Marsden

P.S. I called at 3:24pm Mountain Time if the call was recorded it would definitely be something I would want to hear. It was like arguing with my brother about my cell phone. I’ve never seen such immature customer service reps.