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Certified Technician

Function: Retail Locations

Location: Store 1320,
Mesa, AZ US

Date posted: 2/6/2018 9:06:25 AM

Type: Part-time

Permanent / Contract: Regular

Job number: 1039522

Description

Position Summary:

The Certified Tech is responsible for maintaining an Inspired Selling culture in the EasyTech department that is committed to offering every customer a total solution for his/her tech needs. The Certified Tech is responsible for ensuring the EasyTech department achieves key metrics, including profitable sales and margin, and customer satisfaction (including TSat). An important focus of this role is to grow our EasyTech business both in the store as well as on- site. The Certified Tech must have technical skills and knowledge and will be required to repair computers as well as perform technical and system diagnostics and upgrades as needed.

Operations: Responsible for ensuring all operational policies and processes are followed (i.e., PC Intake through pickup process). Stays current on new technologies, products and services. Perform computer repair work or diagnostics as needed

Other duties as assigned

Essential Skills and Experience:

Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue. Sometimes looks deeper into issues to understand the root cause of the problem or issue

Communication: Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience

Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs

Drive for Results: Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives

Listening: Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer’s concerns and asks open ended questions to help identify needs and present solutions

Establishing Trust: Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-800-270-9560 or email staffing@staples.com for more information.

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.