Me: “Thank you for calling *** Country Club, this is ***. How can I help you?”

Member: “Hi, I need to make a reservation for dinner tonight.”

Me: “I’m sorry, ma’am, but due to it being Christmas Eve, the club is closing at 2 o’clock today.”

Member: “…”

Me: “Is there anything else I can help you with?”

Member: “I have never heard of any business closing early on Christmas Eve. It’s not even a holiday, for God’s sake!”

Me: “I’m sorry about that, ma’am… we did send out several emails containing our holiday hours.”

Member: “I don’t read your f***ing emails! Either way, it doesn’t matter.Wwe are coming for dinner tonight, so take the reservation for me.”

Me: “We aren’t open for dinner tonight, so I can’t take your reservation.”

Member: “Well, you better take the reservation, because all of my family is coming in from out of town and I told them that we would be eating at the club! We need a reservation for 15 people at 7 o’clock tonight.”

Me: “I think we must be misunderstanding each other. There won’t be anyone here at 7 o’clock.”

Member: “I pay my dues like everyone else, and I expect you to be open at 7 to serve us! Make the reservation!”