Contact us

Get in touch with us. We’ll be happy to help you with your JR Pass order or enquiry about the Japan Rail Pass. You can find the details below.

Find an answer to your question

Knowledge Base

Why use a Japan Rail Pass?

The Japan Rail Pass provides unlimited travel on the entire national JR network, including the high speed bullet train lines. Travel at your own pace with unlimited freedom to explore Japan.

How long does delivery take?

It depends on the country. We dispatch within 1 business day to the UK, US, Canada, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden and more. For a full list of countries see: www.jrpass.com/delivery

Who is eligible for the Japan Rail Pass?

In short, anyone who enters Japan under a 14 or 90 day tourist visa. For full details, see our eligibility page