Priority Services Register

We offer a range of additional services ensuring all our customers are treated fairly

Introduction

We want to ensure that all our customers receive the best possible service to meet their needs. If you have special requirements, you may want to add your details to our Priority Services Register - a list of customers who need extra care, including:

Customers who are blind or visually impaired

Customers who are deaf or have hearing difficulties

Elderly customers

Customers with a disability

Customers who are chronically sick

Customers with other specific needs, such as speech difficulties

Even if your needs are relatively simple or straightforward, we can still help. For example, did you know that you can set a password for EDF Energy employees to use before you let them into your home?

Find out more about our Priority Services Register in our Priority Services booklet(1) – available in standard or large print, Braille and Audio format.

About our priority services

We offer a wide range of services for customers with special requirements, including:

Customers who are blind or visually impaired

Customers who are deaf or have hearing difficulties

Elderly customers

Customers with a disability

Customers who are chronically sick

Customers with other specific needs, such as speech difficulties

Services for visually impaired customers If you give us permission, we can send your EDF Energy bills to a relative, friend or carer’s address. You’ll need their permission first and they’ll have to sign the relevant section of our Priority Service Registration form. And remember, you’ll still be responsible for making sure your bills are paid.

Easier access to your prepayment meterIf you have difficulty accessing your meter we'll move it to a better position if it is safe and practical to do so. This service may be free of charge.

Let us know if your circumstances change So we can ensure we're always giving you the best service for your needs, let us know about any changes in your health or financial circumstances. Pleases also tell us if you have problems reading your meter or using your prepayment meter.

Register for Priority Services

We want to make sure all our customers get the best possible service – including those who need a little extra help.

If you or somebody in your household has special requirements and are of pensionable age, disabled, chronically sick, blind, partially sighted, deaf or hearing impaired, make sure you let us know.

Related links

Warm Home Discount

The 2014/15 Warm Home Discount rebate scheme is now closed. If you’ve already successfully applied, you’ll receive your £140 rebate by 31 March 2015, provided you haven’t changed your electricity supplier. Details of our 2015/16 scheme will be available in April 2015.

Struggling to pay your bill?

EDF Energy is experienced in helping you to work out ways to pay that won't overstretch your budget