an Open Source Content Management System developed to assist UK local authorities
deliver services online see website

AMASE

Advanced Multi-Agency Service Environments (Newcastle Uni)

B

BGOP

Better government for older people

BS7759

British Standard 7759 - a standard for information security management to which
NHS is migrating

Business Case

defines business justification for a project.

BVPI

Best value performance indicator

C

CADT

Central Advice and Duty Team (Wirral)

CAIAT

Customer Advice and Initial Assessment Team (Wakefield)

Caldicott Guardian

A key recommendation of the Caldicott Report, published in December 1987, was the
establishment of a network of Caldicott Guardians of patient information throughout
the NHS. The Caldicott Guardian is responsible for approving and ensuring that national
and local guidelines and protocols on the handling and management of information
are in place in accordance with HSC 1999/12 and liaising with Departmental Records
Managers as appropriate (Section 6.3 refers). The Committee also made a number of
recommendations aimed at improving the way that the NHS handles and protects patient
information.

The Caldicott principles define a responsible approach to managing sensitive personal
information. This includes obtaining informed consent from the individuals concerned
wherever possible, and recording decisions to proceed without consent where required.
Obtaining consent needs to be a positive process and not just a paperwork exercise.

defines all parties with an interest in a project along with the means and frequency
of communication between them

Contact a Family

UK charity for families with disabled children

CPA

Care Programme Approach

CRDB

Care Record Development Board brings together patients, public, social and healthcare
professionals in one body to provide clinical and patient input into the development
of IT by the National Programme for IT (It replaced the National Programme's Patient
Advisory Board and National Clinical Advisory Board in 2004)

website of public service information, portal to government services (http://www.direct.gov.uk/Homepage/fs/en)

DN

District nurse (PIVOP)

E

EASY-Care

a tool for integrating the assessment of a service user's physical, mental and social
well-being. It has been designed to give a broad picture of a service user's
needs from the viewpoint of the service user. It incorporates the
assessor's and the carer's view where appropriate. EASY-Care helps assessors
to identify needs and supports person-centred care. It includes sections for
contact and overview assessment, planning care, risk assessment and providing consent.
[http://www.shef.ac.uk/sisa/easycare/html/what_is_easycare/easy_text.html]

Electronic Record Development and Implementation Programme, a national co-ordination
programme to: support the NHS in addressing the electronic record aspects of Information
for Health

ESCR

Electronic social care record

ESD

Electronic service delivery

Exception report

informs a project board if an approved stage of a project is forecast to exceed
tolerance levels.

EYDCP

Early Years Development & Childcare Partnership

F

FAME

FrAmework for Multi-agency Environments

G

GMEP

Greater Manchester E-government Partnership

Golden Freeway

a project developed by the Children’s Foundation in partnership with the Department
of Child Health at Newcastle University and aims to deliver, via the internet, access
to information, services and support to families with children suffering from severe
life-limiting or life threatening conditions.

H

HAFs

Health Act flexibilities

HAZs

Health Action Zones

partnerships between the NHS, local authorities, community groups, and the voluntary
and business sectors to develop and implement a health strategy to deliver within
their area measurable improvements in public health and in the outcomes and quality
of treatment and care

Highlight report

a report providing a project board (usually monthly) or programme board (usually
quarterly) with a snapshot of project progress

HIMPs

Health Improvement and Modernisation Plans/Programmes

local strategies for improving health and health care and reducing inequalities
in health.

Invitation for Proposal. The IFP will include details of the engagement process
and a range of particular content requirements such as a costed milestone based
plan. It will also identify the main criteria against which the proposal will be
assessed for best value for money

is a key part of the LAWS
LGOL National Project, which seeks to enable all UK local authorities to
deploy “transactional websites”. LGOL-Net provides the core transaction
message processing capability. Within LAWS, the LGOL-Net software may be deployed
as stand-alone, integrated to other existing systems solutions or complemented by
the optional use of LGOL-Hub for secure email via the UK GSI and a new e-forms transaction
engine, which integrates to the APLAWS CMS.
[see website http://www.lgolnet.org/]

Liberty Alliance

Created in 2001, the Liberty Alliance aims to establish specifications for "federated"
technologies that will allow computer users to access multiple networks through
a single sign-on.

National Service Frameworks provide a systematic approach on which to tackle the
agenda of improving standards and quality across health care sectors. NSFs set national
standards and define service models for a service or care group; put in place programmes
to support implementation; and establish performance measures against which progress
within agreed timescales would be measured. NSFs are implemented in partnership
with social care and other organisations. (NHS)

NSIG

Newcastle Social Informatics Group ( Newcastle Uni)

NWEG

North West E-government Group (Bolton Unlimited)

O

ODPM

Office of the Deputy Prime Minister

OeE

Office of the e-Envoy

OGC

Office of Government Commerce

OPSR

Office of Public Services Reform

P

PAF

Performance Assessment Framework

PARIHS

Promoting Action on Research Implementation in Health Services ( Royal College of
Nursing Institute)

PCT

Primary Care Trust

PFI

Private Finance Initiative

PI

performance indicator

PID

process area identifier (IDEA)

PID

Project initiation document (SBI)

Provides a foundation for the initiation of project to which the client and the
supplier/s can sign up to. This is equivalent to a 'terms of reference', and defines
the project in terms of scope, cost, benefits and objectives

PIVOP

Promoting Independence of Vulnerable Older People (Wirral/Woking)

PPB

Planned programme budgeting

PRINCE2

A structured project management method

Product flow diagram

shows required sequence of delivery of a plans products; identifying dependencies
between those products.

Project plan

detailed definition of a project

PSA

Public service agreement

PSBS

Public Sector Benchmarking Service (http://www.benchmarking.gov.uk/default1.asp)

PSP

Public Sector Partner

Q

Quality plan

defines the way in which project quality will be achieved

R

RCT

randomised controlled trial

RDA

Regional development association

Risk log

identifies project risks and issues (see also Issue log)

RSL

Residential social landlords (Bromley)

RYOGENS

Reducing Youth Offending Generic National Solution

S

SAP

single assessment process/protocol/procedure

SATs

Service Action Teams

SBI

Centre for Social and Business Informatics ( Newcastle Uni)

SCIE

Social Care Institute for Excellence

SCIPU

Social Care Information Policy Unit (DofH)

Section 151 Officers

Those Local Authority officers with legal responsibility for reporting on issues
of financial probity.

Section 47

CORE ASSESSMENTS (CHILD PROTECTION The objective of local authority enquiries under
Section 47 (Children Act 1989) is to determine whether action is needed to promote
and safeguard the welfare of the child or children who are the subject of their
enquiries. ( Wakefield)

SENCO

Special Educational Needs Coordinators

SENTASS

Special Educational Needs Teaching and Support Service

SEP

Social Enterprise Partnership

SHA

Strategic Health Authority

SHROPDOC

A not-for-profit company formed by doctors in Shropshire to manage their out-of-hours
rota.

Social Care Direct

rapid access service staffed by dedicated team of officers forming first point of
contact for those who need help from social services

SOCITM

Society of Information Technology Management

SOLACE

Society of Local Authority Chief Executives

SOPIS

Single Older People Information System ( Woking)

SOR

Statement of Requirement

SPRU

Social Policy Research Unit, University of York

SPT

Strategic Partnering Taskforce

SRB

Single Regeneration Budget

SSCs

Sector Skills Councils are independent, UK wide organisations developed by groups
of influential employers in industry or business sectors of economic or strategic
significance. SSCs are employer-led and actively involve trade unions, professional
bodies and other stakeholders in the sector. SSCs are licensed by the Secretary
of State for Education and Skills, in consultation with Ministers in Scotland, Wales
and Northern Ireland, to tackle the skills and productivity needs of their sector
throughout the UK. [see Sector Skills Development Agency website http://www.ssda.org.uk/ssc/sscouncil.shtml]

SSI

Social Services Inspectorate (from April 2004 see CSCI)

Social Services Inspectorate reports provide an overview of inspections undertaken
in a particular service area as part of the overall SSI Inspection programme. They
will identify good practice and many provide checklists for councils to use to evaluate
their local services.

SSP

Shared service planning

SWIFT

A social services management system

SWOP

Specialist worker with older people (Woking PIVOP)

T

TP

Technology partner

Ts & Cs

Terms and conditions

U

Use Cases

Liquidlogic uses a development methodology based on ‘Use Cases’. A use
case is a way of describing a process using ordinary language rather than a software
developer’s methodology or notation. This means that the process descriptions
can be easily understood by both customer and analyst and they can work together
to define the user requirements. Each use case describes how the system must behave
in response to a particular event or request. They are presented as a table which
details the different components of the use case.

V

VESCR

Virtual electronic social care record

viMHR

virtual integrated mental health record (Shropshire)

W

No entries in this category

X

No entries in this category

Y

YISP

Youth Inclusion and Support Panel

YOI

Young Offender Institution

Youth Justice Board

the public body that oversees the youth justice system. It provides expert advice
on preventing offending among children and young people through the operation of
all aspects of the youth justice system. The Board straddles children’s services
and criminal justice, providing a national focus for issues concerning young people
at risk of, or already involved in, offending behaviour.

YOT

Youth Offending Teams

One-stop shops for young people who have committed an offence. They consist of youth
workers, police, probation, education, health and social services working together
to tackle youth crime. YOTs were set up in April 2000, across England and Wales