Tuesday, May 14, 2013

Uber Looking to Hire 3 Key Positions in Korea

Uber is looking to fill 3 positions in Korea! General Manager, Operations & Logistics Manager, and a Community Manager. Take a look at the details below. If you are interested, please send your resume to Jin-Sun Kim jinsun@uber.comABOUT UBER

Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in over 30 major cities around the world - at the push of a button.

Our investors include Jeff Bezos (Amazon CEO), Goldman Sachs, Menlo Ventures, and Benchmark Capital. Seoul will be our first city in East Asia.

Our revenues have grown more than 10-fold in just the past year, and they’ve accelerated with the launch of Uber in seven new cities over the past two months.

The GM role at Uber is one of the most demanding positions we have to offer. As Uber’s leader in a given city, the GM is responsible for the development and growth of our business in that city. You are literally rolling out a new transportation system in your metropolis, and you will set the tone for Uber’s presence and team there.

In practice, this is a role where creativity meets analytics head-on. It’s first and foremost a job for a strong marketer, focused on reaching new users and extending the Uber brand to the masses. But as the city lead, you’ll also be responsible for operational excellence and maintaining ‘Uber quality’ throughout the rider’s experience. Customer support, local marketing, supply chain management, yield management, social media, and PR are all a part of the GM role. And while continual improvement and a focus on quality are constants, we believe in solving local problems with local solutions, so understanding your market is crucial.

WHAT YOU NEED:

Hunger and humility - Uber moves fast, and runs lean. Our GM's are entrepreneurs who build new businesses and possess an almost unstoppable, driving ambition to see those businesses grow. They’re never satisfied with the status quo, and have zero qualms about getting their hands dirty (picture handing out discount codes in taxi lines, or hanging out at a gas station to introduce drivers to Uber).

Analytical ability - We take an intensely data-driven approach to running our business. An Uber GM has to be able to think strategically about a market, and should really enjoy the process of constantly iterating on data -- generating insights from it, as well as turning around and executing on those insights in order to optimize a given part of the business (user demand, driver supply, revenue, etc).

Creative instincts - GM’s truly get the cities they run; they know what makes them tick, who to go to for help, and how to get things done in them. They use that expertise to set a vision for the city, intelligently segment its users, and generate creative ideas to market to those groups in the right ways.

Leadership - not necessarily formal people management. GM's lead as a function of their vision, intellect, and gravitas. And because they continually strive for excellence in everything they do, they motivate and stretch the rest of the team to achieve.

PERKS:

Travel like a European diplomat: employees ride Uber for free

Ground floor opportunity: shape the strategic direction of the company

Make a difference: we’re not just another social web app: we’re moving real people/assets and changing transportation for the future

We have access to an amazing list of advisors and investors that we actively engage

The Operations & Logistics Manager role is a unique opportunity to help drive growth through the optimization of our growing number of fleet partners, and I/O drivers. This is a critical role as it directly correlates to continually improving the rider experience through greater availability while minimizing costs. This data driven role calls for a rare combination of analytical thinking & inter-personal ability to manage partnerships.

This is an intense business side startup role & this person will work closely with our engineers in San Francisco to monitor driver behavior and ensure efficiency through scheduling, asset utilization, and driver incentive programs. This role will have direct responsibility for the growth of their business.

You will completely own user acquisition in your city. You'll get to build a user base from scratch, and then iteratively grow that base by combining your nuanced understanding of the city with an ability to creatively engage its users. Our Community Managers have a direct, outsized impact on our success, in every market!

Community Managers are the voice, face and soul of Uber in a given city, and they serve as the personification of our fun, innovative, service-obsessed brand.

Uber’s ability to continually “wow” our users is crucial to our success, and your job will be to delight users via amazing customer service. Providing timely, world-class support to customers is a big aspect of this role.

In practice you are highly social, and would be thrilled to represent Uber at events and get togethers in your city. Your infectious enthusiasm - and the Uber discount cards you never leave home without! - lead tons of new users to want to check out Uber, our app, and our game-changing service.

WHAT YOU NEED

Hustle - Uber moves fast, and runs lean. You're a fun, charismatic, people person who can talk to anyone; flexible and fearless, you’re also excited to help build something awesome and share it with the world, in a “never turn it off” way.

Ownership - Growth doesn’t happen on its own -- Community Managers make growth happen. Passionate, self-driven and fearless, they are deeply committed to making Uber a success in their city, and rise to the occasion to solve problems, big and small.

Service Orientation - As the voice of Uber in your city, you’ll use that voice to bring new users onboard, as well as to support and advocate for existing users. You need to be willing to find resolutions to customer issues early, late and often.

Creativity - You’ll be responsible for segmenting the users in your city, and for marketing effecitvely to those groups in creative ways. You need truly exceptional writing skills (for writing awesome blog posts, emails, and Tweets), and will have to continually generate unique but practical marketing ideas.

PERKS

Travel like a European diplomat: employees ride Uber for free

Ground floor opportunity: shape the strategic direction of the company

Make a difference: we’re not just another social web app: we’re moving real people/assets and changing transportation for the future

We have access to an amazing list of advisors and investors that we actively engage