Custom notification workflow on incident assignement or re-assignment/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxThere are couple important contributions from our users I wanted highlight
There were quite a few requests to Notify additional recipients (e.g. Affected User / Primary Owner) on the assignment changes. Andrew France has written the MP that doesYour official source for all the latest news and tech tips for System Center Service Manager.7.x ProductionRE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxTue, 08 Jul 2014 15:45:08 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0hi ,<br>
<br>
it worked for me but i need to ask how i can change the design of the assigned e-mail , i want it to look in different way .<br>
Is this possible ??<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxThu, 29 May 2014 00:30:58 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0Workflow Optimizer enables this feature and a lot more. Whilst the traditional SCSM way requires a rule to be written for each support group tier (list property), we enable a different structure and much more. IE: notification when assignee is null etc...
please see <a href="http://www.caseddimensions.com/scsm_workflow_optimizer/">http://www.caseddimensions.com/scsm_workflow_optimizer/</a><img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxTue, 11 Feb 2014 18:03:48 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0May I know if I can change the workflow to achieve scenario below ? Notification send to &quot;Assigned to User&quot; when the &quot;Assigned to&quot; field changes only if work item status is &quot;Active&quot; Thank you.<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxThu, 12 Dec 2013 19:35:03 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5balex@apajove.com0<p>GirlieGeek</p>
<p>Just noticed this doesn&#39;t work when a user assigns an incident using the tasks on the sidebar. It also doesn&#39;t seem to work for service requests. Any thoughts?</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxWed, 17 Jul 2013 07:50:47 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bccbmeyer@gmail.com0<p>Confirming this works great! &nbsp;Thanks GirlieGeek!</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxTue, 16 Jul 2013 12:40:36 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>Definitely going to try this out now.</p>
<p>Thanks for this!</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxThu, 04 Jul 2013 19:09:26 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5balex@apajove.com0<p>GirlieGeek</p>
<p>That works brilliantly, I&#39;m amazed that after many years of SCSM no one has spotted this before!</p>
<p>Thanks!</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxFri, 28 Jun 2013 09:42:38 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bGirlieGeek0<p>Pete Barbuto &nbsp;- not that I&#39;m aware of.</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxMon, 24 Jun 2013 22:56:19 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>I have implemented this and it works great. &nbsp;Is it possible to notify the previous assigned to user to let them know that they have been unassigned?</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxWed, 19 Jun 2013 10:50:33 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bGirlieGeek0<p>I did forget to say that the notification subscription was created using when to notify set to &nbsp;&#39;when an object of the selected class is created&#39;.</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxWed, 19 Jun 2013 10:17:39 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bGirlieGeek0<p>Hello who is interested to read my post</p>
<p>This might be a little too simplified, and probably has glitches I&#39;ve not yet come across, but I recently setup a &nbsp;Notification Subscription using the &#39;Trouble Ticket Action Log&#39; as the &nbsp;targeted class, set the criteria to &#39;[Work Item action Log] Action type equal Record Assigned.</p>
<p>Create an email notification template using the targeted class as &#39;Trouble Ticket Action log&#39;. I was able to get the enough information in my email template for my analyst to know:</p>
<p>Date of re-assignment (date action log was created)</p>
<p>Who Reassigned (action log description)</p>
<p>Classification category of incident</p>
<p>ID &amp; Title of incident</p>
<p>Description of incident</p>
<p>Impact and Urgency.</p>
<p>Support Group assigned.</p>
<p>In the subscription told it what email template to use (created above) and selected &#39;Assigned to user&#39; in the related recipients.</p>
<p>I duplicated this process for the affected user - as I didn&#39;t want them to get the exact same email, but if you did, you just add the affected user to the related recipients.</p>
<p>As I said there maybe some flaw with what I&#39;ve setup, but it appears to be doing what I want at this stage.... emailing the Assigned to analyst on re-assignment. &nbsp;Time will only tell - or somebody else can alert me to why this isn&#39;t the way to go.</p>
<p>In theory you could setup notification for any of those action types that are recorded in the action log.</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxTue, 04 Jun 2013 01:54:47 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>Hey guys,</p>
<p>This works for me for about 24 hours, then I get an error on my SMPORTAL saying System.ArgumentException: An item with the same key has already been added.”. I remove the MP and wait 24 hours all is good on SMPORTAL.</p>
<p>Any ideas?</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxWed, 22 May 2013 16:49:49 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bJan Vidar Elven0<p>@Firat and @Wyatt, do you still have problems with this on 2012 SP1?</p>
<p>I was able to get it to work, but I had a slightly different approach. Instead of implementing the XML in this article as a whole, I used one of my existing custom management packs (I have a MP with other incidents notifications so most of the references already were in place with the correct versions).</p>
<p>In my custom management pack, I copied from the XML in this article only: The Category, the rule, and the DisplayString for the rule.</p>
<p>NB! I also had to look over and change any aliases in the rule and category.</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxWed, 24 Apr 2013 12:21:49 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>As user &quot;Firat Yasar&quot; mentioned that this approach doesn&#39;t work for SCSM 2012 SP1, is there any update on this ?</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxSun, 27 Jan 2013 07:53:08 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>this is not working on scsm 2012 sp1. How can we use it on scsm 2012 sp1?</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxSat, 12 Jan 2013 09:26:58 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>I think that this is on the right track for what I&#39;m looking to do, but not sure if it&#39;s even possible.</p>
<p>The situation that I have is that I&#39;ve created a bunch of templates that are color coded based on priority. I&#39;d like the following to happen:</p>
<p>1. User is assigned to an IR or SR.</p>
<p>2. Workflow looks at Priority of either type of work item and sets the template to send appropriately.</p>
<p>Basically I have a Pri-1/High template in Red, a Pri-2/High in Yellow, Pri-3/Medium in Green, etc.</p>
<p>In future versions it&#39;d be great to see this kind of functionality out of the box. I&#39;ve worked with ticketing systems of all types for quite a while and it was pretty disappointing that I couldn&#39;t set up a workflow to let someone know they&#39;d been assigned to a ticket (especially on escalation).</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxSat, 12 Jan 2013 09:26:11 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>I think that this is on the right track for what I&#39;m looking to do, but not sure if it&#39;s even possible.</p>
<p>The situation that I have is that I&#39;ve created a bunch of templates that are color coded based on priority. I&#39;d like the following to happen:</p>
<p>1. User is assigned to an IR or SR.</p>
<p>2. Workflow looks at Priority of either type of work item and sets the template to send appropriately.</p>
<p>Basically I have a Pri-1/High template in Red, a Pri-2/High in Yellow, Pri-3/Medium in Green, etc.</p>
<p>In future versions it&#39;d be great to see this kind of functionality out of the box. I&#39;ve worked with ticketing systems of all types for quite a while and it was pretty disappointing that I couldn&#39;t set up a workflow to let someone know they&#39;d been assigned to a ticket (especially on escalation).</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxTue, 30 Oct 2012 00:31:35 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bKetan Ghelani [MSFT]0<p>@Dolly 1992, @Chris</p>
<p>I just checked again in SCSM 2012 version, and the guids are right. &nbsp;You can also try just creating a test notification from the UI.</p>
<p>Go to Administration-&gt;Workflows-&gt;Configuration-&gt;Incident Event Workflow</p>
<p>Create a test notification on any event, save it a new MP so it is easy to look up.</p>
<p>Pick assigned to user and you should see the GUID match. &nbsp;You can do similarly with Affected user and the guid should be different from the blog post.</p>
<p>Here is the output from my test MP:</p>
<p>For Assigned To only</p>
<p>&lt;WorkflowArrayParameter Type=&quot;guid&quot; Name=&quot;NotificationTemplates&quot;&gt;</p>
<p> &nbsp;&lt;Item&gt;50dc32c2-6517-e9ea-dd99-0455383cab17&lt;/Item&gt; </p>
<p> &nbsp;&lt;&lt;/WorkflowArrayParameter&gt; </p>
<p>&lt;WorkflowArrayParameter Type=&quot;string&quot; Name=&quot;UserAliasOrRelationships&quot;&gt; </p>
<p> &nbsp;&lt;Item&gt;15e577a3-6bf9-6713-4eac-ba5a5b7c4722&lt;/Item&gt; </p>
<p> &lt;/WorkflowArrayParameter&gt;</p>
<p>For Affected user only:</p>
<p>&lt;WorkflowArrayParameter Type=&quot;guid&quot; Name=&quot;NotificationTemplates&quot;&gt;</p>
<p> &nbsp;&lt;Item&gt;92d3d944-8dd9-474d-33d8-254701e5691c&lt;/Item&gt; &lt;/WorkflowArrayParameter&gt; </p>
<p>&lt;WorkflowArrayParameter Type=&quot;string&quot; Name=&quot;UserAliasOrRelationships&quot;&gt; </p>
<p>&lt;Item&gt;dff9be66-38b0-b6d6-6144-a412a3ebd4ce&lt;/Item&gt;</p>
<p> &lt;/WorkflowArrayParameter&gt;</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxMon, 29 Oct 2012 20:18:24 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bDolly18920<p>@Ketan: we&#39;re running SCSM2012. experiencing the same as Chris Keander - the e-mails are being sent to the Affected User rather than the Assigned User. Tried your suggestion about multiple instances of &#39;UserOrAliasRelationships&#39; but there is only one. Any ideas? &nbsp;Thanks</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxFri, 19 Oct 2012 18:47:23 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>I&#39;ve just copied the xml from the blog and changed the version number (I&#39;m on 2012 SP1 Beta) but the workflow never triggers. Do I need to make any other changes?</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxThu, 11 Oct 2012 05:15:44 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bKetan Ghelani [MSFT]0<p>@Chris</p>
<p>Please export the MP and look at the following section.</p>
<p>Just check if there are more than one occurrence of UserOrAliasRelationships specified. &nbsp;If yes then remove the one that does not match below</p>
<p> &nbsp; &lt;WorkflowParameters&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;WorkflowArrayParameter Name=&quot;InstanceIds&quot; Type=&quot;guid&quot;&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;Item&gt;$Data/BaseManagedEntityId$&lt;/Item&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;/WorkflowArrayParameter&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;WorkflowParameter Name=&quot;NotificationRulesEnabled&quot; Type=&quot;boolean&quot;&gt;True&lt;/WorkflowParameter&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;WorkflowArrayParameter Name=&quot;NotificationTemplates&quot; Type=&quot;guid&quot;&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;Item&gt;50dc32c2-6517-e9ea-dd99-0455383cab17&lt;/Item&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;/WorkflowArrayParameter&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;WorkflowArrayParameter Name=&quot;UserAliasOrRelationships&quot; Type=&quot;string&quot;&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;Item&gt;15e577a3-6bf9-6713-4eac-ba5a5b7c4722&lt;/Item&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;/WorkflowArrayParameter&gt;</p>
<p> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&lt;/WorkflowParameters&gt;</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxThu, 11 Oct 2012 02:47:58 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>@Ketan</p>
<p>This is not correct. &nbsp;I tested this by creating a new incident with &quot;Mike L&quot; as the affected user. &nbsp;I then assigned the ticket to myself. &nbsp;I confirmed with Mike L that he received an email that said &quot;...A technician has been assigned to your incident request and will be in contact shortly...&quot; and I received an email that said &quot;...The following incident has been assigned to you:...&quot;</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxWed, 10 Oct 2012 09:32:04 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bKetan Ghelani [MSFT]0<p>@Chris</p>
<p>I believe notification in this example only goes to the &quot;Assigned to user&quot; that is analyst and not affected user</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxWed, 10 Oct 2012 03:20:14 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bAnonymous0<p>Is it possible to disable the notification of the affected user and instead use ONLY the notification to an analyst?</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">RE: Custom notification workflow on incident assignement or re-assignmenthttp://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspxFri, 05 Oct 2012 14:07:08 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:58bdc526-31c3-41d3-bb46-7689087cce5bTravis Wright (Cireson)0<p>@drnewo - </p>
<p>It is really unlikely we would change the parameter signature of that activity.</p>
<img src="http://blogs.technet.com/aggbug.aspx?PostID=3300810&AppID=6241&AppType=Weblog&ContentType=0" width="1" height="1">