Program Director Cybersecurity

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Program Director Cybersecurity

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Program Director Cybersecurity

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JOB DESCRIPTION

PROGRAM DIRECTOR CYBERSECURITY (M/F)

The CompanyOur client has been built via organic growth and is quite successful having acquired some major framework contracts with the European Institutions. Recently the decision has been taken to reinforce the Program Management & Business Development functions in order to better tap into upcoming opportunities and exploit existing contracts.

Position overview This position aims at managing the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs) in the field of Cyber Defense. It encompasses the negotiation, definition and monitoring of the contracts with the various stakeholders, business domains, customers and constituency of the Contracting EU-Is, in alignment with the agreed operational and cyber defense strategy. This role has overall accountability over the staff that monitors, report and fulfil the SLAs and to take mitigation action in case of non-fulfilment of agreements. This function also contributes to the development of the maintenance of the budget together with the ICT and finance stakeholders.

Reporting This position reports to the Managing Director.

Key duties and responsibilities of which the appointed candidate will be accountable are to:

Coordinate and ensure the efficient delivery of services as defined in MoUs and associated SLAs

Ensure SLA achievement and high level of customer satisfaction

Manage incidents and change managements (ITIL definition)

Manage problems (ITIL definition)

Propose enhancements to service delivery processes

Develop and maintain service catalogues including associated cost model

Propose Service key performance indicators

Ensure the execution of daily tasks and duties as planned in the services

Coordinate the execution of projects with project managers and/or business units

Prepare and provides to the management reports on the service detailing performed activities, measuring the quality of the service and evaluating its compliance with Service Level Agreements

Ensure appropriate follow-up of issues escalated to other teams

Organize and prepare monthly service review meetings with management

Prepare quarterly service review meetings with customers

Identify service improvements and service development opportunities

Organize, plan, monitor and report on planned activities and duties

Ensure efficient capacity planning

Analyse and propose solutions for the continuous productivity Improvement

Manage the implementation and monitoring of the cyber defense infrastructure with quality assurance and security

Ensures that activities are conducted in accordance with organizational rules, processes and standards

Evaluates and recommends investments based on new technologies

Ensures the effectiveness of the cyber defense infrastructure and associated risk management

Specific Requirements:

IT Service Management experience

Cyber Security Service/Program Management

Certifications At least some certifications among the following is mandatory:

CISSP (Certified Information Systems Security Professional)

CISA (Certified Information Systems Auditor)

CISM (Certified Information Security Manager)

or an equivalent certification recognized internationally (subject to acceptance as a valid credential by the EU-I)

ITIL Foundation Certification

ITIL Practitioner

Following certifications are desirable:

ITIL Service Manager Certification

CRISC (ISACA Certified in Risk and Information Systems Control)

Methodologies:

Risk Assessment methodologies: EBIOS, CRAMM, PILAR or equivalent (subject to acceptance by the EU-I) with at least 1 year experience

Standards:

ITIL V3 (at least 8 years)

Project management methodologies such as PMBOK from PMI or equivalent - subject to acceptance by the EU-I (at least 3 years)

Specific Skills:

Networking (TCP/IP, SNMP, DNS, Syslog-ng, etc.)

Experience with Service/Program management (at least 8 years)

Products/Tools:

Project management tools such as MS Project or equivalent - subject to acceptance by the EU-I

Candidate Profile:

The ideal Candidate profile will encompass:

Entrepreneurial approach, with drive and charisma.

Seniority in terms of experience (the ideal candidate should have 10/15 years of positive business track record)

Determination and professionalism to build the morale and momentum of the team, so as to inject enthusiasm and energy into Unit activity, as well as reflecting in the relationship with the clients the winning image of the company.

Fully aware of the P&L management requirements. Holds a University degree.

Is not only literate, but well acquainted with the use of IT tools required to prepare documents.

Has good presentation skills and he’s/she is fluent in English, besides the local mother tongue to interact with client’s as well as with the International colleagues of the Global Account team. Knowledge of German and any other European language will be a plus.

Customer oriented, with a proper focus on customer satisfaction and service, is able to understand end-users requirements and is able to position properly his/her portfolio of services and solutions towards the competition.

Contact:

This email address is being protected from spambots. You need JavaScript enabled to view it. - Managing Director

In a world changing at an ever faster pace companies have to be ready to transform and adjust rapidly. Whatever technological innovations are ahead, it’s the people that will make the difference between eventual success and failure.