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When you’ve finished entering timing data for a forward pass analysis, you can create the backward pass analysisfor your operations, which determines the latest times an activity can be started and finished[more…]

The best way to manage quality is not to make defects in the first place, and this begins with operations management. To do this, companies are finding that they must shift their entire focus away from[more…]

Figuring out how much time you need for various activities and operations is difficult. For this, try a critical path diagram. A critical path diagram identifies which activities need to be completed before[more…]

All quality management and improvement movements share the same basic foundation, regardless of what your company calls its quality program (some companies spend more time coming up with clever names for[more…]

Risk is a situation involving exposure to danger. Let’s face it: In life, risk is everywhere. In business, there are several types of risks you should be aware of and actions you can take to prevent the[more…]

What follows is a sample project proposal for constructing and operating a concentrated solar power plant in the fictional country of Magrebia in North Africa. Concentrated solar plants use specialized[more…]

It’s important to identify what gives you the advantage over your competitors. These advantages are your core competencies, and you must protect them, especially if you’re planning to outsource any part[more…]

What skills do you need to be an effective operations manager? Though there’s no single profile for the ideal operations manager, most successful managers do have certain skills and traits. If you’re wondering[more…]

The management of one-time projects to install new operations or change existing operations is a major discipline for operations managers. Though based on similar skills used in optimizing ongoing operations[more…]

Managing inventory is an important way for a business to manage variations in demand. Inventory can provide a means to manage demand fluctuation so that process capacity and resource utilization are kept[more…]

What makes a company world class, or the best at what it does? A firm’s operations are a pivotal element in what customers experience. Consumers can say why they like a certain product or service — and[more…]

Everyone makes mistakes, especially when just starting out in a new job or activity. There are certain mistakes that rookie operations managers tend to make. Don’t feel too bad if you’ve made all of them[more…]

What’s currently called operations managementevolved from a long line of discoveries, inventions, and revolutions. You may find it hard to believe that there was a time when products weren’t mass-produced[more…]

Creating accurate and useful process maps requires considerable time and resources, but these maps are vital to any meaningful operations management process evaluation and improvement effort. Here’s some[more…]

A well-defined process doesn’t have many special cases or deviations, so documenting or describing operations and business processes in a clear and practical way ensures that everyone involved — employees[more…]

Companies spend a lot of time and resources on process improvement projects that fail to produce the desired results in operations management. A primary reason that many projects fall short of expectations[more…]

There are countless ways for an operations manager to design a process. What constitutes a good or bad design depends on what your objectives are. Some general rules of thumb can help you maximize your[more…]

Though every operation manager’s dream is to have unlimited demand for her product or service, many businesses have more than enough capacity; customer demand is the actual bottleneck. In this case, an[more…]

If, as an operations manager, you’re lucky enough to be in a situation where demand for your product or service exceeds your ability to make the products or deliver the service, then you want to find ways[more…]

In many organizations, managers need to be aware of resources that perform more than one operationin a process or are shared across processes. For example, a receptionist in a doctor’s office not only[more…]

In a process, some operations can process multiple flow units at a time and others can’t, so it’s important to analyze the operation batch size to maximize the total system’s capacity. To accommodate other[more…]

The transfer batch size refers to the number of units in operations management that move as a group from operation to operation. On a process map, the transfer action is represented as an operation even[more…]

Few things are more disruptive to operations management than poor quality. Poor quality has a negative impact on all your process metrics. You will need to know how to manage your process given the current[more…]

Your business will become more efficient as a whole if you can improve your operations management behind the scenes. For the most part, anything that the customer doesn’t have to be directly involved in[more…]

Any process that requires direct contact with the customer needs special attention by operations management. These face-to-face interactions reveal blemishes along with beauty marks to the customer. Examples[more…]