Maintenance and repairs

Repairs have been a constant problem with Genesis Housing Association.

Karen Buck MP for North Westminster wrote a highly unusual blistering attack in 2015

“Housing is a huge problem in Westminster and many residents contact me about issues like affordability, disrepair and overcrowding. These come from all over and all sectors, but unfortunately a great many of the complaints I receive about these issues from social tenants areabout Genesis Housing Association”

CEO promises that ‘schedulers’ will be recruited to try to improve things,

In exchanges between the CEO of Genesis and Karen Buck we understand that Karen Buck got an undertaking that

“Training Contact Centre staff to be able to handle more issues without referring them to the back office – cutting out a stage of communication where many issues seem to get lost.”

“Recruiting Scheduler Development Co-ordinators as a step towards ensuring maintenance jobs are followed through to completion.”

We understand that ‘schedulers’ chase up and make sure that repairs are actually completed.

Where things seem to go wrong nowadays is this problem of “following through to completion.”

Genesis claim there are adequate ‘schedulers’ and their performance figures appear to show no problem

In 2016 we asked for more information about the ‘schedulers’ which may be a problem with the current process.

At the time (July 2016) we were told:

[The Director of Property Services] confirms that we have adequate resources in terms of schedulers – and indeed, he has provided me with these latest statistics on our customer service performance in this field.

1. June Performance Update

Resident Satisfaction Overall 76% year to date (London average scored by House Mark 69%)

Post Inspection. Resident satisfaction with recent transaction 85%

However we know that the level of complaints regarding repairs remains high.

In addition, at the demonstration outside Genesis on 14th December 2016, residents gave accounts of damage to health because of repairs taking literally years.

On 28 February Genesis Residents organised a meeting to discuss strategy on how we can collectively try to get things changed. There is a report of this meeting on our Facebook Page which is available on the right hand side of the website page.

At present (April 2017) Genesis Residents is asking all residents for information about cyclical maintenance and repair issues for our campaign for an effective maintenance and repair system in Genesis.

It's been a tough year for many and especially in the area of housing . The National leasehold campaign have gone from strength to strength. We know turkeys won't vote for Xmas but we are not giving up this fight.

It's been a tough year for many and especially in the area of housing . The National leasehold campaign have gone from strength to strength. We know turkeys won't vote for Xmas but we are not giving up this fight.

Leasehold remains a HOT 🔥 topic in parliament. NHG are building new flats all over London for sale on a Leasehold basis. We have to help get the message out their that buying these leasehold properties is not actually ownership.

The campaign is gaining alot of traction and is going from strength to strength.

Each week we collect the most important and relevant Housing Law news, articles and judgments, compile them into one email and send them to our subscribers. We do all the hard work so you don't have to! To subscribe, simply click here and fill in the form. Below is our archive of Lime Legal's Housin...

Seema MalhotraToday I asked the Secretary of State for Housing, Communities and Local Government a question regarding the extortionate service charges often levied on leaseholders. Many constituents are often faced with sudden invoices with little or no explanation, that they are expected to pay within 30 days. Urgent change is needed to address housing association service charges - in particular around transparency and standards. ...

There is a national scandal going on affecting all flat owners and most new build house owners and yet many people do not realise they are caught up in this scandal until they come to sell or receive a letter with details of their new freeholder. The freeholds to our homes sold on as income streams for faceless overseas investors using us as cash cows for eternity. There is an enquiry taking place currently and the Law Commision has put forward their recommendations to the government for reform but so many people are not even aware of this scandal yet so not able to participate in the consultations!Please join the National Leasehold Campaign if you want to learn more about this tenure, your rights and the campaign for abolishment and replacing with Commonhold for flats and freehold for houses. #leaseholdscandal ...