Assisted Living Reviews for Atria Highland Crossing

I am a friend or relative of a current/past resident

My mother is presently in an assisted living place called Atria Highland Crossing. She hates everything about it except for her little apartment. She loves her apartment. She has a 2-bedroom, 2-bath, and a large window. It is beautiful 900 square foot apartment. However, the place needs updating. It isn't the cleanest place you have ever been in your life. According to my mom, who is never happy with anything, the food is horrible. They do an art class and Bible study, which she likes. Other than, she is not interested in anything else.

I am a friend or relative of a resident

My ex-husband is in Atria Highland Crossing. Cost-wise and the way it looks, it is the best. So far, we are pleased with it. It is clean. He has a one-bedroom apartment that they come and clean once a week. It is really nice for one person, and we are very happy with it. They have a billboard that has different activities, like movie nights and bingo. They have a lot of activities.

I am a friend or relative of a resident

At Atria Highland Crossing, the overall atmosphere for the residents is a big deal. They really made my dad feel welcome. The staff is good. There's bingo and poker games and trips to the racetrack, casinos, and malls. There are a lot of places they go. The rooms are really nice, and the food is excellent.

I am a friend or relative of a resident

Atria Highland Crossing is very good. It is not a nursing facility, but they have done a very good job of notifying me when there were medical issues regarding my mom. I think they take very good care of her. Everybody knows her by name, and she loves her caretakers. I like that it’s a very laid-back community. There are a lot of activities, and it’s like my-old-Kentucky-home kind of vibe. It’s really good for men and women who grew up in the South. I think it’s a really comfortable and warm atmosphere for them.

I am a friend or relative of a resident

My friend was at Atria, and the level of care was not high enough for what he needed. Unfortunately, he had an experience there in which he needed help. The person he went to told him that he was not a medical personnel, so he could not really help him. He told my friend to just go watch TV. He was really put aside by that person, which is what he reported to the field rep that we dealt with when he gave his 30-day notice. They were a different level of care and did not have a personal assistance plan. However, they were very helpful with me in getting him there. They bent over backwards to help, so they were certainly good in that respect.

Provider Response

Thanks, Jane, for your valuable feedback. I’m sorry to learn that your friend is no longer living at our community, but welcome him to reach me directly at customerservice@atriaseniorliving.com if he’d like to tell me about his experience.

I am a friend or relative of a resident

Atria Highland is a nice facility; I was really impressed. The staff is very nice and helpful. The rooms are nice and spacious, and they’ve got furniture. I had a meal there with mom, and it was good. They had a chef that prepares the meal each day, and it was really good. It’s a large dining room; they had table linens, and it’s really nice. They have movie nights, bingo, and transportation, and they can take them to doctor’s visits or to the store or church. It’s near us too.

I am a friend or relative of a resident

The Atria is a big facility. They have everything altogether; they have the dining and the care. They do field trips; they have gardens and a walkway. It’s clean and very welcoming; the staff is really nice. My grandfather has gotten healthier and better.

I visited this facility

I was strongly considering Atria for my mother. But while she was still in skilled nursing, the evaluation determined she needed a higher skilled nursing. My mother is diabetic, and she needed a higher skilled nursing that Atria did not have.

I am a friend or relative of a resident

Atria Highland is very nice and sweet. We ate meals with them in the cafeteria and it was very good. Everyone that I saw or talked to seemed to really like it there. The staff was extremely nice. They had two different areas that patrons could go outside and sit and an area where they could walk. They had like single and double rooms. I think they need more rooms so more people could be there.

I visited this facility

Atria Highland Crossing is a big facility. They have lots of activities there. Everything was sparkling clean. It was just a beautiful facility. The staff went out of their way to make us feel welcome. The followup has been terrific. They showed every kind of room that we possibly could want to see. The food was very good. We ate lunch there and it was wonderful. The residents all seemed very content.

I visited this facility

The Atria Highland Crossing had the biggest apartment of all the places we visited for my mother. It was a very nice facility and it probably had the cheapest rate we could find near our county, but it was older. I just didn't care for the entry way in the first floor that was kind of dim, as well as the outdated decor and furniture.

Provider Response

Thank you for your review. I'm glad you found our apartment sizes to be suitable and I will certainly make sure to share your comments with the appropriate staff so that we can find ways to brighten up the entry way and update the décor of our community. If we can answer any questions, please contact us at customerservice@atriaseniorliving.com and include the Atria community name in your subject line.

I am a friend or relative of a resident

We originally brought him to the Barrington in Fort Thomas, KY, but it just didnt seem right. We then looked at Atria and it seemed just right. The staff cares about there jobs and there residents. The "security" is good, for those who have folks that are a little more senile. Another big selling point is that he has the option to be taken to events. Some Reds games, symphonies, and shopping trips. The facility has a bus that takes them out. If he is going to a game or concert, and there is extra seats on the bus, we are allowed to come with him. It's really great.

I am a friend or relative of a resident

My Great Uncle Scott lives there. We are very close, and I usually visit him two times a month. He had a spinal tumor, and has suffered slight paralysis in his arms and legs, so he is on assisted living. I have heard him complain a lot about the workers being insincere, but I think the therapist there has helped him come to terms with his condition. The building on the outside seemed kind of shanty, made out of plain bricks. The workers inside seemed relatively friendly, although most of them probably hate their jobs. They offer the service of religious transportation, which Scott has been using a lot more recently. They have a cafe with relatively decent food. I've also talked to a lot of other seniors there. Most of them are religious and boring, but many of the men just act like rowdy children, and still have a cute devious side to them.

Independent Living Reviews for Atria Highland Crossing

I am a friend or relative of a current/past resident

Atria Highland Crossing is friendly, clean, and seems to be well-organized. There's a whole list of activities for the residents, and my sister is more involved and active now instead of just sitting in her room. Their rooms are very nice, and they come in once a week to do her laundry and housekeeping. She also gets her meals provided and the food is good. Everybody that we met there is nice, the staff is proficient, and they watch everything that goes on. I can't say anything bad about the place.

I visited this facility

Atria was a nice, clean place. The staff was very nice and sweet, and showed us around. However, it wasn't a place for my mom because of the location. They had a nice pool room, different games, and a library. They showed us a nice one-bedroom with nice carpet, high toilet, and step-in shower.

I am a friend or relative of a current/past resident

We really liked Atria Highland Crossing, and we ended up getting assisted living for my father. They were just really nice; everything was really nice. The staff people are all just very helpful and very pleasant -- wonderful. They have lots of activities, and they have a daily calendar. My daddy already goes out. They have a bus that transports them for errands and shopping, and they have an exercise room. He enjoys the food, everything is prepared well and hot, and everything we’ve had so far is good. Their price seemed pretty low compared to some of the ones we just called about. Luckily, they got an extra benefit that dad could afford to be there.

I am/was a resident of this facility

I'm sorry I ever lived at Atria. The service was terrible, and the quality of the meals was absurd. I turned in many complaints to the executive director but never got an answer. I even wrote to the corporate CEO. They were very unresponsive to any complaints, observation, or recommendation. The cost was exorbitant. The rooms were adequate, and the meals and the service in the dining room were terrible. The activities were very poor. I would never recommend it to anyone.

Provider Response

Hi, Bob. Thank you for your time in our community and for reaching out. We appreciate the feedback and will be sure to share your comments with our local leaders, regional team and our national Support Center. Again, we are grateful for the time we were able to serve you and wish you well.

I am a friend or relative of a current/past resident

My sister is at Atria Highland Crossing, and so far they are taking care of her just fine. She is an apartment and does not really need a lot of care. The place is very nice and pretty. She gets all the stuff that she needs. Also one of the reasons why we chose it is because she could bring her animals, and that is working out fine.

I visited this facility

We visited Atria Highland Crossing. The facilities looked nice. The rooms were a generous size. The price was decidedly cheaper and was probably one of the least expensive places that I visited. The facility was a little dated, and the rooms could be updated. It was a nice facility, but it wasn’t as nice as others.

I am a friend or relative of a resident

My husband is in Atria Highland Crossing, and they've been excellent. Everything they had to offer was very good. The facility is a little far away from my house, and they have a bus that will bring my husband to my home because I am recovering from a heart attack and I cannot drive. They'll take them to the doctor as well. For me, that was a blessing. The place is beautiful. They care about their people and the residents. They have a huge picture window. Outside of that is a birdfeeder, and the residents can sit and watch the birds coming and going. That area is always filled with the residents sitting there and enjoying. The food is arranged so fancy, and it is delicious. My husband does not want to participate with activities, but they are making extreme effort to encourage him to join in. They also have church services with church pews, which I have not seen in any facility. It gives them the church atmosphere. Their place is on 12 acres, and they have walking paths with gazebos and rocking chairs on their front porch.

I visited this facility

The rooms at Atria were very nice and spacious. We were very pleased with them. Even the one-bedroom units have a lot of space to them. Also the facility and the rooms seemed very well kept. I felt safe and confident in that place. As far as the staff, everyone that we did talk to, they're all very nice and welcoming. I didn't feel like we're rushed or pressured into anything. Even now, they will follow up to make sure that my dad is in a good place. They were also able to answer our questions 100%. We did see the dining room and it was clean. It looked like it had a lot of space for the residents, even for the people with walkers and wheelchairs. They were able to get around in the dining area. In terms of activities, they actually had a list printed out for us to give us an idea of things that they do for their residents during the day and evening. They have bingo and movie nights. They even provide opportunity for the people to go to church on Sunday. They also have a recreation room and a library for their residents. I would definitely recommend this place. Actually, I already had.

Costs for Atria Highland Crossing

Photos of Atria Highland Crossing

Services and Amenities of Atria Highland Crossing

Costs

Assisted Living
Starting At:
$3400/month

Independent Living
Starting At:
$2700/month

About Atria Highland Crossing

At Atria Highland Crossing, you'll discover a caring community of neighbors and staff. Join in the many varied activities we offer, or simply relax while watching deer graze on our 12 park-like acres. Just minutes from downtown Cincinnati, Ohio, Atria Highland Crossing offers plenty of opportunities to enjoy all the city has to offer.

Atria Highland Crossing offers the following services:

Staff available 24 hours a day

Choice of apartments

Anytime Café

Full-time director of events and activities

Emergency call system in every apartment

Daily restaurant-style meals

Housekeeping services

Maintenance of apartment, community and grounds

Medication assistance

Scheduled transportation

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 180 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 13,500 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.

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