Cons:
I eat gluten free and the falafel salad the only gluten free entre option was not available. Also they were iut of orange juice during the second service. I would greatly appreciate gluten free choices. Thank you!

KEF

SEA

Good 7.3

Pros:
The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.

Cons:
They give you no food whatsoever, even for transatlantic flights (not even snacks), and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.

Cons:
Reykjavik airport had bus to outside stairs boarding, but that's not the airline's fault.

ZRH

KEF

Good 6.6

Pros:
The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice.

Cons:
My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently.
(Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)

Pros:
The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly;
there was some food available for purchase but we didn't buy it since we ate at the airport before the flight.
I would definitely fly again.

Cons:
no TV or other entertainment options so make sure to bring your own device or a book.

BRU

EVN

Mediocre 2.0

Pros:
It was on time

Cons:
The flight was long and inexpect s to be fed. They didn’t provide free food and beverages.

DME

BRU

Mediocre 3.3

Cons:
Nothing is for free not even a coffee.

TLV

BRU

Okay 5.0

Pros:
Arrived ahead of time

Cons:
Not business treatment, the boarding que, the seats, the food

MAN

BRU

Okay 4.6

Pros:
Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great.

Cons:
Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick.

Pros:
I booked with Lufthansa, but this was a United flight. I prefer United's boarding process with multiple groups to Lufthansa's single group. Lufthansa's leads to a very very long line 20 minutes before boarding starts.

Cons:
United had fewer movie options, fewer meals, and worse food than the Lufthansa flight we took when we traveled to Frankfurt. It was also delayed two hours due to mechanical issues. I will have to pay more attention when I book next time to avoid United flights.

DEN

FRA

Good 6.6

Pros:
Good leg room in aircraft and comfortable seating.

Cons:
My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa.

BUD

MUC

Good 7.6

Pros:
The flight itself was fine.

Cons:
We waited in the plane on the tarmac for 3-1/2 hours waiting for the plane to be de-iced before take-off. I understand that there is nothing Lufthansa can do about the weather, but they (or the Munich airport) need to have more de-icing machines. It is ridiculous to have to wait that long.

FRA

BOS

Okay 4.6

Cons:
Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff.

Pros:
Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options.

Cons:
Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler.

VCE

AMS

Okay 5.0

Cons:
At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay.
Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Cons:
They do not offer liquor in an international flight.
Long wait for baggage at SVO.
Entertainment service has poor usability.

PVG

SVO

Mediocre 2.0

Pros:
It was a nightmare

Cons:
It was a nightmare

BKK

SVO

Mediocre 2.0

Cons:
Missed the connecting flight in Moscow because the airline does not allow enough connection time. There were 2 people at the transfer desk to accommodate this situation for at least 4 other flights. They made me check my bag for being overweight by .1 kilogram. I dont know if I will ever see it again and i have 2 more weeks of vacation.

MIA

SVO

Excellent 8.0

Pros:
Service was very good

Cons:
The seats are horrible!!!
The 2 plug system for the headphones which prevents you from using you own

HEL

SVO

Mediocre 3.3

Cons:
For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!

Pros:
This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing.

Cons:
The plane is not comfortable, but the flight is very short. It balances out.

JFK

HEL

Mediocre 2.0

Pros:
I got an extra blanket.

Cons:
We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then.
Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras.

CDG

JFK

Okay 5.6

Cons:
My headphones didn’t work

HEL

JFK

Good 6.3

Pros:
blueberry juice, service and friendliness

Cons:
no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back

Cons:
Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that.

JFK

VIE

Excellent 8.0

Pros:
Good experience, service was good, and attendants were courteous

Pros:
Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!

Cons:
Fly another airline

IST

IAH

Good 7.6

Pros:
The crew was good and spent time attending to your needs. It’s what I’ve come to expect from Turkish Airlines.

Cons:
I was reassigned a new seat without notice. I later learned it was due to a malfunction in the seat or IFE system. Several seats seemed effected and broken. The boarding process was disorganized which is unusual for this airline.

MIA

IST

Okay 4.0

Pros:
Crew was below average,seats was horrible

Cons:
The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight

Pros:
Disembarking from both front and back is nice and efficient. Wish more airlines did that.

Cons:
Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather.

MAD

JFK

Okay 5.0

Pros:
Unconfortable seats,poor food,no cans of soda or bottles of water.No even close to business class.Clean ,new plane,nice attendants

FCO

EWR

Excellent 8.0

Pros:
Seat 6D has lots of leg room

JFK

CDG

Okay 4.4

Cons:
The plane was old. The seats were very uncomfortable. No entertainment at all.

FCO

LAX

Good 7.3

Pros:
Flight was good. Seats were comfy and spacious on this flight. Food wasn’t included on the flight as I didn’t upgrade my tickets but I rather pay for the food then pay more for the ticket. Overall I had a great first experience flying Norwegian.

Cons:
It would be nice if for long hauls they would at least offer something to drink.

Cons:
Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft.

MMX

ARN

Okay 5.3

Cons:
Late departure. No roof during queuing for loading and rain...

SFO

CPH

Good 6.0

Pros:
For a middle seat, it wasn’t bad

Cons:
The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable.
Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me.

OSL

TXL

Okay 4.3

Pros:
On time. Good hardware.

Cons:
Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me.

SVG

LHR

Good 6.3

Cons:
I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket.

Cons:
You are considered as a robber but it is inscribe nowhere you don’t have luggage

BRU

MRS

Excellent 10.0

Pros:
Food and a good cabin crew on Brussels Air.

Cons:
No complaints

BRU

IAD

Mediocre 2.0

Pros:
Nothing

Cons:
I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again.

Pros:
The staff was really friendly. I had good leg space and movies were offered

Cons:
I put low on food cuz there were non. But I knew that already. When boarding they did not go by section so I think it was not as effektive as it would have Been by letting the people in the back rows enter first.

KEF

JFK

Good 6.0

Cons:
The boarding process was non existent and lacked personnel at the terminal. The flight was six hours, a snack should be offered.

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