We do our best to make returns as painless as possible. In order to spare you the legalese and summarize, our policy is:

"If it's your mistake, you pay, if it's our mistake, we pay"

"If the manufacturer says it has to be done a certain way, that's the way it has to be"

Some manufacturers are very rigid and insist that problems be handled through them directly, and others are easier to work with. Wherever we can help, we will. Our customer service team is ready to work with you, and we are always looking for ways to reduce our response time to you.