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in the day and age of the internet, there really should be no room for such service. people will find out about it and they will lose sales as a result.

and it looks like the effect already happened.

And the poor service continues. They had decided on Monday that my racket will not be replaced, but it is still in their possession. I asked for it to be returned to me ASAP, they reverted and said that they will SEND it back by Friday, so who knows when I will receive it back. I don't understand why they're keeping it in their own hands for so long if they have decided that they aren't going to do anything with it.

It's still my property but they seem to still think that they can decide when to send the racket back as if they are still in the driving seat.

Thats bad from Central Sports, this is clearly a manufacturing defect in the racket! even if you did clash and damage it somehow it wouldn't break like that in the shaft from a clash... (i would assume)

You should get more luck out of VictorUK.. give them a shout... there are also other retailers that sell Victor in the UK..

poor form by Central Sports, its a shame they are Badminton England's retailer of choice.. :-/

edit: also, if you had purposefully broken it yourself, surely you would have done a better job than that and broken it clean in 2 pieces!

Thats bad from Central Sports, this is clearly a manufacturing defect in the racket! even if you did clash and damage it somehow it wouldn't break like that in the shaft from a clash... (i would assume)

You should get more luck out of VictorUK.. give them a shout... there are also other retailers that sell Victor in the UK..

poor form by Central Sports, its a shame they are Badminton England's retailer of choice.. :-/

edit: also, if you had purposefully broken it yourself, surely you would have done a better job than that and broken it clean in 2 pieces!

Aren't you in this business? Selling on behalf of Forza?

Out of interest, if this was a Forza racket that came back to you like this, what would be the outcome? Full replacement?

Thats bad from Central Sports, this is clearly a manufacturing defect in the racket! even if you did clash and damage it somehow it wouldn't break like that in the shaft from a clash... (i would assume)

You should get more luck out of VictorUK.. give them a shout... there are also other retailers that sell Victor in the UK..

poor form by Central Sports, its a shame they are Badminton England's retailer of choice.. :-/

edit: also, if you had purposefully broken it yourself, surely you would have done a better job than that and broken it clean in 2 pieces!

Thanks for the reply. The problem is Central Sports now are Victor UK and as far as I know, the only stockists of Victor products in the UK.

I am dealing direct with Victor International in Germany.

Indeed the break, if intentional, would be a lot more obvious and severe.