Texaport Ltd

Contact

ENTERPRISE IT

Pulling your hair out over mindless call after another about broken links, and troubleshooting issues? Struggling to attend that meeting because you were on the phone trying to find out why you couldn’t log in? Or maybe you’re considering setting up your IT infrastructure, but don’t have the know-how, nor the time to figure things out. It’s simple, you need Texaport.

A tech support (pun intended) company, we’re in the no-nonsense IT support and consultancy business for SMEs who have too much on their plate to worry about their IT problems. Located in the heart of Edinburgh's tech community at the TechCube, our reason for existence is to help take the pressure off every technical issue; whilst maintaining a high level of service and accountability to you, and your clients.

Texaport Ltd provides ongoing IT support service to a media agency. They handle internet connectivity, server maintenance, and data management.

The Reviewer

11-50 Employees

Edinburgh, Scotland

Emma Carter

Account Manager, Spiritmedia

Verified

the reviewer

Account Manager, Spiritmedia

Emma Carter

Advertising & Marketing

11-50 Employees

Edinburgh, Scotland

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Texaport Ltd often flags and resolves issues before we even notice there’s a problem."

Jun 05, 2019

The Review

Feedback summary:

Communicating clearly from the start, Texaport Ltd’s expert team inspires confidence throughout the project. They correct problems quickly and respond equally as promptly to all concerns. The availability of their resources is a hallmark of their work.

the review

I work as an account manager at Spiritmedia, which is a media planning and buying agency within the advertising sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texaport Ltd?

As we are a small company, we needed to hire an external company to provide dedicated IT support.

What were your goals for this project?

At the most basic level, we wanted to ensure the day-to-day workings of our IT system.

SOLUTION

How did you select this vendor?

Texaport Ltd is a local company who offers above and beyond what we were looking for. They’re able to be on site for anything we need and offer competitive pricing for their services.

Describe the project in detail.

Texaport Ltd provides IT support whether we’re working in the office or remotely. They ensure that every team member has the technology required to do their job. They also assist with any internet or server issues in a timely manner. They work on our backend server so that our data is safe, secure, and accessible.

What was the team composition?

We initially dealt with a director and a manager to discuss our company’s needs and agree on the IT setup. Now we discuss any issues directly with our primary contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our company runs efficiently and we rarely have problems. Texaport Ltd fixes any connectivity or hardware issues in a timely manner. They inform us as soon as new data security guidelines or updated processes are released, and then they quickly put those in place.

How effective was the workflow between your team and theirs?

Workflow is extremely effective. We have a number of ways to get in touch with the team, which ensures we always have a point of contact who is available to manage any issues or queries.

What did you find most impressive about this company?

They always deal with issues in a timely manner. We never have to wait overly long for problems to be resolved. They work hard to ensure that we’re able to work with few IT issues. Texaport Ltd often flags and resolves issues before we even notice there’s a problem.

Texaport provides ongoing IT support as needed, including on-location services and setting up new servers.

The Reviewer

5,000 - 10,000 Employees

United Kingdom

Jim Jarosz

Director, Orora Landsberg

Verified

the reviewer

Director, Orora Landsberg

Jim Jarosz

Packaging and Containers

5,000 - 10,000 Employees

United Kingdom

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Thanks to Texaport's support, our systems operate flawlessly.”

Apr 17, 2019

The Review

Feedback summary:

Texaport offers extremely quick and reliable tech support. Their team operates with a level of professionalism and respect that sets them apart. They continue to bring a lot of value to the organization's systems and are great partners overall.

the review

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the director of Orora Landsberg, a global supplier of paper and packaging.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Texaport Ltd?

We reached out to Texaport for some general IT services for our office in Scotland. Our previous provider was based in California and the time difference was starting to present too many challenges to continue the relationship.

SOLUTION

What was the scope of their involvement?

Texaport initially provided IT support as we moved our office to a new location, setting up our servers from scratch. They continue to provide any tech support needed based on help tickets we submit to their team.

What is the team composition?

I work directly with the managing director, but they have an entire team ready to handle tickets as we submit them on an ad-hoc basis.

How did you come to work with Texaport Ltd?

The owners of the building we're renting from had worked with Texaport and recommended them to us.

What is the status of this engagement?

We've been working with them since around January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Texaport's support, our systems operate flawlessly. Their tech support has been very reliable and great overall.

How did Texaport Ltd perform from a project management standpoint?

They're very responsive. As soon as we submit a ticket, their team starts working on it right away. They're also able and willing to show up to our office within minutes when necessary–I couldn't ask for a better IT team.

What did you find most impressive about them?

They're very level-headed, intelligent, and professional in demeanor. They leave their ego at the door.