Problem

Cause

This error comes from the server. It is not allowing you to login with the provided username and password. The reasons could be an incorrect username/password combination or a problem with the account.

Solution

Double check your username/password (e.g. is Caps lock disabled?).The username/password information is usually provided by party managing the server. To obtain the correct information or to reset the password, contact the server administrator.

Ensure that you have entered the correct host name.

Once you have obtained the correct information and ensured that everything is in order with the account, open a new connection: menu: File - Connection.