Terms and Conditions

It is essential to note that refunds and cancellations cannot be
made to online bookings apart from in exceptional circumstances. We
require full payment for advanced bookings so that we can secure
your bowling lane.

If you want to talk to us about the website or any queries
relating to your booking please call 0871 222 36 75. Our
lines are open 7 days a week, between 9am - 10pm. Calls cost 10p
per min plus network extras.

Our aim is always for you to enjoy your bowling experience and
we make every effort to get feedback from customers to help us
continually improve. Where this has not been the case we will
listen and take action as appropriate to each individual customer's
circumstances.

All bowling prices are inclusive of VAT at 20%. The price
includes free bowling shoe hire. Any drinks, snacks, meals and
arcade games are not included in the standard price and must be
paid for separately as consumed or used. Inclusive Eat & Play
packages are available.

Online Bookings may be made up to 6 months in advance. Online
bookings can be made for up to 24 people. For groups larger than 24
contact our team of specialist advisers on 0871 222 36
75. Our lines are open 7 days a week, between 9am - 10pm.
Calls cost 10p per min plus network extras.

All of our children's bowling packages and deals are available
to ages 16 and under and do not apply to adult bookings.

We regularly review our prices and if you make a booking in
advance, the paid price will remain the same, and is not subject to
increase or decrease.

Tenpin strictly forbids the selling on of bowling at an
increased price by any third party. In such cases bookings will be
automatically void with no refund.

Full payment is required for all online bookings in advance, at
the time of booking your bowling experience. Please note that
we currently only offer pre-booking of bowling only online.
All other activities listed on our website can otherwise be
pre-booked through our call centre or by visiting your local Tenpin
directly.

Online bookings and any subsequent payments made to Tenpin Ltd
are strictly non refundable and cannot be cancelled.

Please note that a booking fee of £1.95 applies to all bookings
made over the telephone. Online bookings do not incur any booking /
admin fees.

Tenpin Limited reserves the right to cancel, amend, change or
withdraw any offer or promotion at any time.

Tenpin Ltd offer a standard no refund policy on all bookings
made, either by walk-in, call centre or online. If you wish to
cancel your booking, you will not be offered a refund, this
includes the booking fee when booking over the phone.

If you have a complaint to raise about your experience online,
from our call centre or your local Tenpin centre, please get in
touch with us directly from our contact page.

Please note that our online booking system allows up to a
maximum of 24 people to book in a single booking. We recommend
bookings of 24 people or more to be made with our party
specialists, who can tailor the most appropriate experience for
your party.

Phone Bookings: To reserve your lanes with our
call centre, a non-refundable £5 deposit per child will be required
(minimum of 6 children needed to book Birthdays in advance) at the
time of booking. The remaining balance must be paid no later than 7
days prior to the date of your party booking.

Online Bookings: Full payment is required for
all Birthday Parties booked online. No booking fees apply.

In the event of cancellation after paying your party balance,
all monies are non-refundable but the party can be re-booked within
6 months of the original date.

Birthday Parties require a minimum party size of 6 children all
of whom must be under 16 years of age.

The management regret that they cannot accept responsibility
for groups of children, therefore it is requested that two parents,
guardians or responsible persons aged 18 or over are present for
every group of 6 children for the duration of the Birthday Party to
ensure you have the most enjoyable experience possible.

All birthday packages are subject to availability.

Tenpin draw the attention of party organisers to the fact that
bowling balls, if handled incorrectly or dropped, could be a danger
to children.

It is the responsibility of the party organisers (parents or
guardians) to ensure that children are supervised in such a way as
to avoid the possibility of any accident or injury from this cause
or any other.

The party organiser needs to provide the birthday cake for
presentation to the Birthday Child.

Birthday food and any meals ordered are delivered to the lanes
you have pre-booked, some centres will have space for dedicated
tables to be arranged.

Adult and Corporate Party Bookings

We have a range of options for adult and corporate parties. Take
a look at our party packages pages online, or give us
a call on 0871 222 36 75 to speak to a party
specialist. Our lines are open 7 days a week, between 9am - 10pm.
Calls cost 10p per min plus network extras.

To allow for collection of your bowling shoes and preparing for
bowling, we recommend arriving at the centre approximately 15
minutes before your start time, (starting 15 minutes after site
opening time).

Please have your booking confirmation ready when arriving at
Reception. Late arrivals may not be able to bowl and could lose the
total amount paid. Please leave plenty of time for your
journey.

We have structured our website so you can visit us and obtain
information easily. Once you choose to provide us with any
information by which you can be identified, you can be sure that it
will only be used in accordance within the data protection
laws.