Patagonia® EU Payment Information

Bank Transfer Orders
Bank transfer payments can take between 3-5 working days to reach our account. If you have included your unique payment reference - received in your EU confirmation email once your order has been placed – with your transfer, the funds will be linked to your order as soon as the payment is received. Your order will then be sent to our warehouse for packaging and regular processing and shipping times will apply.

Where the reference has not been included, we will be unable to process your payment and it will be automatically returned to your bank account. Should you encounter this issue, please reach out to our Customer Service team for assistance.

Out-of-Stock Items / Cancelled Orders
Credit cards will only be debited when the goods are dispatched from our warehouse. In the event of an out-of-stock item, you will only be debited for the goods which have been shipped to you.

For order cancellations, depending on the status of your order, you may or may not be charged for the items. If no charge is made, the pending authorisation from your bank will drop away automatically. If a charge is made, the total amount will be refunded to you within 1-2 business days. The total amount should clear in your account within the following 3-10 business days depending on your bank. If you have any questions about this, you can reach out to our Customer Service team and we will be happy to help.

VAT
The product prices displayed on our website are inclusive of Value-Added Tax (VAT) except where local laws provide otherwise. Please note that the VAT rate is determined by the country to where you are shipping the item(s).

This website is available for B2C business only. We are unable to modify the VAT rate for B2B customers. All prices are exclusive of transport charges which will be added to the total amount due.