07/28/10

It’s easy to the think of your “Thank You” pages as being the final resting place of website visitors after a well-executed online marketing strategy, but sadly this isn’t the case.

Actually, I shouldn’t use the word “sadly” as it opens up a whole host of new options for those keen to engage their online customers. Rather than saying thanks and holding the door open for them as they leave your virtual shopping area, we should be focusing on:

Strengthening the relationship

Don't Let Customers Just Walk Away

Encouraging them to buy more

Suggesting they sign up for future offers

Giving them special treatment

Pointing them to complimentary services

Think of it as the start of a beautiful friendship! No doubt, you’ve worked darn hard to get them to that stage, so don’t go doing anything that might allow them to stray to a competitor website now.

Tweet Me | Like Me | Recommend Me

Start with a simple Quick-Win of integrating your Social Media accounts – suggest users sign up to your Facebook profile, Twitter profile or connect with your business via LinkedIn for mutually beneficial online business networking opportunities.

Dont ask for loads more personal information so that you can bloat your customer database with little demographics that will never get used but if you can get them to click a button to support your Social Media marketing campaign, then go for it!

No Such Thing As A Free Lunch

But you can give away free PDF guides or Wedinars as a final “Thank You”.

Avoid generic Thank You pages, tailor different customer journeys and purchases to make the customer feel like they have been genuinely assisted through the process.

Remember to try it, test it, improve it and never rest on your laurels (they chafe on the butt-ocks!)