This week I finished setting up our new N1 with dual extruder. The PLA filament supplied with the machine has now snapped several times during a print. I'm not not sure where in the machine it is snapping but I have checked that the filament is not knotted on the spool and it looks fine.

If try to break off the filament fresh out from the spool with hands, is it very easy to be broken or you can feel the tehacity?Please take some pictures of the broken filament and the sticker on filament spool and share to our support system.http://help.raise3d.com/helpdesk