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Gogglebox's Steph Parker talks about dementia

Steph received a particularly difficult call from a woman whose mother has dementia. She explains this is the first year her mother has stopped recognising family members, and asks what to do on Christmas day to avoid upsetting people.

Steph recommends the caller's mother stays at home but people visit her throughout the day in small groups, giving her mother a break in between and time to recover at the end of the day.

Steph then talks about her father, who has vascular dementia and lives in a care home.

"You feel like you've got this great big hole in your side"

Debbie McGee, whose husband Paul Daniels died in 2016, opens up about her grief in response to a caller who had recently lost a loved one.

"I don't think it's possible to explain what grief is. One of the reasons is because grief is different to every single person. You are living your life with something missing and you just feel like you've got this great big hole in your side and you don't know what to do to cover it up."

If you're dealing with the death of a loved one, read our advice on coping with bereavement and see what support is available for you.

Watch Celebrity Call Centre at Christmas with Age UK

Nick Hewer talks about loneliness and isolation

A young man rings the call centre to ask about an older neighbour who has agoraphobia, so can't go out on Christmas day. She also has no family or friends to visit her, so the caller worries she'll be on her own on Christmas day.

Nick says "loneliness is bad enough at any time, but at Christmas I think it's really difficult. Not least because you know that all around you families are celebrating Christmas together and you're not."

He suggests the caller buys a Christmas tree and decorates the older neighbour's flat, takes a Christmas meal round and gets other people in the building to write Christmas cards to take with him.

If you're concerned about spending Christmas alone or worried about someone else who is, read our information and advice on loneliness.