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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.

We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.

We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.

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Good and nice hotel. I like the large bath room with shower & tub. Just improve on the TV channel to add more movie channels-HBO, Cine-max and sport channels-golf, Fox sport, etc. and upgrade to LCD flat screen TV for a better picture.
Overall everything is excellent

I am a regular at this hotel which is very convenient for me due to its fantastic location and access to the Raja Chulan monorail station. It is also within walking distance to all the great attractions of KL city centre such as the Bukit Bintang shopping and dining areas, Pavilion, KLCC etc. The rooms at this hotel are pleasant, clean and very spacious. The service at the reception counter however is usually not up to standard for a hotel of this prestige and the staff attitude towards service has room for much improvement. Otherwise this hotel is great in every other aspect.

normal, very normal. the room is expected clean , but no surprise given by hotel.
Check in counter is friendly, but the check out and payment counter is no so friendly. Why it will happen ?? look funny for me, same hotel give two difference staff services.
Next business trip will try no to go there, but try hotel somewhere around there. Like Starhill......

The monorail is just opposite the hotel. very close to pavillion shopping mall & walkable to KLCC via the covered skybridge with air condition. staffs are very attentive to the needs and helpful. the room is very big which is excellent for families.

My stay at this hotel was pleasant and I could find nothing majorly wrong with it. Staff were very friendly and polite, location was within walking distance to the big shopping mall, Pavilion, and other restaurants, and the hotel restaurant served very nice food with lots of variety.

I am writing to you to commend on one of your employee working at the front desk of Hotel Istana.
Her name is Audrey.
Our friends left their passports in a hotel at Cameron highlands. When Audrey heard about our case, she offered to help us call the hotel immediately and spoke on our behalf to explain our situation to them. Subsequently, we approached her a couple of times to contact the hotel and she was more than willing to help us make those phone calls which was already out of her job scope. Her actions were highly commendable and we really appreciate her enthusiasm and help in trying to help us retrieve our passports.
Lastly, we will like to say that the hotel was really value for money. When we stepped into the room, we were really impressed with the clean and spacious room. It was comfortable and welcoming. Toilet was big and comfortable too!