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Customer Quality Engineer

Job Description

Eaton’s Vehicle Group has an opening for a:

Customer Quality Engineer

location: Tczew, Poland

Primary function:

Daily customer communication including PPAP preparation, lead customer complaint management, warranty analysis and CRR on order to achieve team goals for quality, growth and customer satisfaction. Leadership of measurement and analysis of organizational performance including warranty.

Essential function:

Interact and assist with the customers to resolve quality related improvements. Analysis of customer warranty cost and initiates improvement program.

Drive improvements in Eaton products and processes to support customer requirements and continuous improvement.

Knowledge and assurance that Customer specific requirement are met.

Provide the lead in structured team problem solving and apply other problem solving tools.

Lead the customer PPAP preparation and approval.

Support development and achievement of quality metrics.

Participate in supplier development efforts.

Support ELS activities and use Six Sigma tools as tool for continual improvement.

New project APQP quality support (including customer communication).

Customer relationship review (CRR).

Leadership of measurement and analysis of organizational performance.

Manage and coordination of third party sort at customers (including cost analysis).

Eaton Internal Auditor.

Qualifications

Bachelor’s degree in Quality/Engineering/Business.

Three to five years minimum manufacturing or quality experience with a basic knowledge of blueprint reading, statistical methods, problem solving, industry quality standards, and continuous improvement tools.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

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