Some of these are not removed with Windows System Restore. In one case we had to restore the system to it's factory condition because there was no Windows 7 DVD to work with,. It's a nasty one for sure and still on the rare side.Bob

I didn't use safe mode, i downloaded the software from the grif link onto a friendly pc i put the software onto a usb stick, i tired the RKill on the friendly pc and it worked fine. i then tried it on the effected pc i got the message

i've just started safe mode and ran the Rkill which as just created a notepad recordI've just install the malware and antispyware in the links provides, they are now scanning my laptop. do you think it would be okay to also use other security software like Iobits advance system care i hae the pro version with anitvirus.rob

Don't use registry cleaners. They are totally unneeded, they don't help anything and they can cause problems. Back in the Windows 95/98 days they made sense, but starting with XP, the handling of the registry has been reprogrammed, eliminating the need for these. They delete entries that're there for future use, then later when updates come along that depend on them, BANG, you've got problems.

Note: Due to the depth of this Q&A discussion thread, no additional replies can be accepted for this post. If you have an answer to offer or need clarification of the original question, please reply to the original post at the beginning of this thread.

If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

Track this thread and email me when there are updates.Please read before posting

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Old Thread Warning!

This thread is more than days old. It is very likely that it does not need any further discussion and replying to it will serve no purpose. However, if you feel it is necessary to make a new reply, you can still do so.

I am aware that this thread is old, but I still want to post a reply.

Checkbox must be checked in order to post in this old thread.

Sorry, there was a problem submitting your post. Please try again.

Sorry, there was a problem generating the preview. Please try again.

Duplicate posts are not allowed in the forums. Please edit your post and submit again.

Track this thread and email me when there are updates.Please read before posting

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Old Thread Warning!

This thread is more than days old. It is very likely that it does not need any further discussion and replying to it will serve no purpose. However, if you feel it is necessary to make a new reply, you can still do so.

Track this thread and email me when there are updates.Please read before posting

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Old Thread Warning!

This thread is more than days old. It is very likely that it does not need any further discussion and replying to it will serve no purpose. However, if you feel it is necessary to make a new reply, you can still do so.