Question 3: Have you exported to our country?Answer: We have been in this field for 11 years,we have CE,CO,ISO,FDA certificates,have exported to Europe,South America,Arab,Asia,Russia,Spain,Australia and many more countries.

Question 4: This is the first time I use this kind of machine, is it easy to operate?1) User manual, CD with video will along with machine for training you how to install, how to use, and how to maintains, 2) Moreover, Skype, Team viewer online service is available for you, 3) Free training will offer you on our factory, Engineer is available to offer international service!4) Local agent service available is extending all over the world!

If there is still have any question, please contact us by e-mail / skype/ phone /trademanager online service at any time.

Question 5: If machine have any problem after I receive it, how can I do ?Free parts send to you in machine warranty period if machine have any problem. If the parts less than 0.5KG, we pay the postage. If it exceeds 0.5KG, you need to pay the postage.

About payment

We accept TT or Western Union. Paypal.Before you pay,we will make Proforma Invoice for you.all items will listed on there.About shipment by sea or by air for your optional.

About delivery time:

As the manufacturer ,we pay more attention to the quality .So the machine will be tested well then send it to you.The delivery time is about 7-10 working

days .because we must ensure all things are ready,then can send the machine to you.

Our Package Advantage:

1.Our wooden case is after fumigation treatment.Needn't timber inspection,saving shipping time.2.All the spare parts of the machine were covered by some soft materials,mainly using pearl wool.Avoiding all damages that could happen in the delivery process.Then we'll covered plastic wrap out it tightly,make sure intact of the covered soft materials,also avoiding Waterproof and rust proof.3.The outmost is wooden case with fixed formwork.4.The bottom of the wooden case has firm iron jack,convenient to Handling and transport.

After sales service:

1.1 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free. Or charge if there is any problem during the warranty period. 2.Lifetime maintenance free of charge. 3.Free training course at our plant. 4.We will provide the consumable parts at an agency price when you need replacement. 5.24 hours on line service each day, free technical support. 6.Machine has been adjusted before delivery.7.Our staff can be sent to your company to install or adjust if necessary.

If you are not sure which machine is suitable, please tell me the following questions:i will recommend the most suitable machine to you.1)what materials do you want to engrave or cut?2)what's the max size of the materials?

Dekcel advantage

1. High quality and competitive price2. Imported accessories.3. A line of production flow4. Have the professional engineer.5. 24 hours online service .6. If you make a great order,can give you a discount(include some presents)7. You can feel free to visit our factory or maybe have a trip in Jinan cityLooking for agents for all over the worldThanks for your time!