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Summary

This volume brings together contributions from eminent academics and senior ACAS officials to provide a fascinating account of the agency's achievements, failures and remarkable survival during a period of political upheaval and dramatic economic and industrial relations change.

Table of Contents

Preface

vii

Introduction ACAS's first quarter century

ix

William Brown

Brian Towers

Setting the pace or running alongside? ACAS and the changing employment relationship

1

(30)

W. R. Hawes

Building bridges and settling differences: collective conciliation and arbitration under ACAS

31

(36)

John Goodman

Doing more with less: ACAS and individual conciliation

67

(26)

Linda Dickens

Operating with style: the work of the ACAS conciliator in individual employment rights cases

93

(30)

Gill Dix

Learning through ACAS: the case of union recognition

123

(30)

Stephen Wood

Supporting collective bargaining: some comparative reflections

153

(10)

Bob Hepple

After collective bargaining? ACAS in the age of human resource management

163

(18)

John Purcell

Conclusions The best and the worst of times: ACAS's survival and progress, 1974-2000 and beyond