Monro Muffler Brake & Service Reviews and Complaints

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Monro Muffler Brake & Service Consumer Complaint
Made an appointment online and went there for a new muffler and any other parts needed with that service.The manager used a sthethascope to find the problem (what a joke) after explaining to him exactly what the problem was and sitting there for an hour and a half he said he could not fix it today because he did not have it in stock and the place where they get them was closed on the labor day holiday.(then why are you open) I wasn't born yesterday they DO NOT want to do ANY real service that they advertise because it will tie up there mechanics. I will never take my 3 vehicles again...
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Monro Muffler Brake & Service Consumer Complaint
i went to monro muffler on monday to get a price about changing over my tires on my truck to new rims, the manager told me 22.95 so i made a appointment for today june 18,2015 when i got there at 4;15 which was my time he had only 2 other workers there also told me it is 24.99 there was a different manger. he was rude and did not want to work with me....he said they did not have enough time because he could not get me in........he was treating me very bad. he needed to be bitch slap.
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Monro Muffler Brake & Service Consumer Complaint
Monro Muffler in Catonsville, Maryland is a total unprofessional rip-off business. I was charged $395.99 for cat. converter plus 120.00 labor. The same cat. converter retails for $142.99 at Advance Auto, that is over 176% mark up over retail. DO NOT GO TO MONRO MUFFLER for any service, the staff was ruin and unprofessional. They refuse to give any information about the repair after getting my payment. DON'T WASTE YOUR MONEY OR TIME ON MONRO MUFFLER.
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Monro Muffler Brake & Service Consumer Review
Kudos to the honesty and integrity of the Monro Muffler/Brake Shop in Dallas, Pennsylvania.
My car developed a loud thumping noise and it being a Sunday, this shop happened to be open. Called them, they told me to bring it right in. Both a relative (in the auto parts business) and I figured it to be an axle CV problem. I left it at the Monro shop and 2 hours later, received a call and was told it was simply a loose wheel. Quite frankly, they could have taken me for a decent amount of money agreeing with me, but rather were totally honest, tightened up the wheel and I was on my way. No...
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Monro Muffler Brake & Service Consumer Complaint
I had my AC serviced at Monroe Muffler and Brake in Marysville, Ohio Back in May 2014. They failed to find the leak and continued to pack leak dye into the system far exceeding the manufacturer's recommended dosage causing my AC lines to rupture. They agreed to repair the lines at no cost back in Mid July, but it is now October 1st and they have not yet fixed it. It has been in their shop now for 12 weeks. They say the problem is that their techs work on commission and none of them want to work for free. So I guess they more they find wrong with your car, they more the techs get...
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Monro Muffler Brake & Service Support Ticket
I took my car into Lentz before Memorial Day 2014 for a grinding noise when turning the steering wheel.
Brad, the manager, said he would research the problem. Later, he called and told me that the Rack has to be replaced and that parts can be ordered. I came into the shop to authorize the repair.
One week later, I called Brad for an update, but was told the parts were late. I gave it one more week and called again. Brad said that they just finished with the rack and was testing driving it to make sure everything was ok. Again, no update after a few days.
By the 3rd week...
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Monro Muffler Brake & Service Consumer Complaint
I took my truck to Monro on Park Ave. and all that was supposed to be dome was I bring the shocks and they would install them. Sounded simple enough. NOT! They call back with a $2000.00 estimate to repair the entire front end suspension. Then said they had already put the shocks on???? I asked Why? You said you would call with an estimate before the work was done. He replied I only did the back shocks. 2nd lie. I said isn't that like putting a bandaid on a gunshot wound? He said he had done them all at first. That was not possible if he said everything in the front end had to be...
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Monro Muffler Brake & Service Consumer Complaint
Called monroe to see about getting a flex fitting put on my exhaust. Old joint rusted out while exhaust was still in decent condition... I had already diagnosed the problem, told them exactly what was wrong and what I needed,got in for a same day appt, etc... So far great service...
Went in for appt, guy told me it shouldn't be too much, got the car on the rack and then waited for a response for half an hour. Finally the guy comes back, tells me I was right and that he would need to replace the flex joint and of course weld the new one in place.... All for a unreasonable price of...
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Monro Muffler Brake & Service Consumer Complaint
It is unfortunate I have been going to Monro for over fifteen years, this is the first time I have experienced such a significant problem that could have cost my life or others in the car. The inefficient follow up to ensure that my wheel was tightened on my car was not done. The fact that I took it back several times (two) complaining of a noise from the drivers side wheel and was told it was something else that was causing this noise. Therefore, realizing I could no longer drive the car, I had a rental scheduled for me to pick up on the day my wheel came off. Thank God someone who was...
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Monro Muffler Brake & Service Consumer Complaint
Went in for an oil change, check engine light and a 30 point safety inspection. What I got was a $850 quote for power steering sensor replacement, power steering flush, diagnostics, brake system flush, brake shoes, brake hardware, brake drums, brake caliber, and they forgot my oils change. There was also a $38 misc. charge that did not get explained. Knowing the power steering sensor was anywhere between $20-$40 and an oil change usually goes for $30 at most I told them to fix the check engine light, do the oil change, and write up the quote for the brakes. $414.73. For the work done. I did...
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Monro Muffler Brake & Service Consumer Complaint
What began as a simple oil change, tire rotation and apparent break inspection led to a muffled clunking sound coming from the back, right rear of my vehicle. Since I had never heard the sound before and was at Monro in Kenmore NY a week prior, I assumed that something had possibly gone wrong and so I returned to the same shop. After nearly an hour of my wheel being off, I was told by a mechanic that my back caliper had seized up and needed to be replaced (how this was missed during the break inspection a week prior is beyond me). Labor plus parts was quoted at ~$398. Since I couldn't...
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Monro Muffler Brake & Service Consumer Complaint
I wanted to write to say how disappointed I am with Jason at the 3305 Secor Road, Toledo, Ohio location. I took my daughter's car in last Saturday (September 28) because it was "knocking" a little bit and it also needed some routine maintenance (oil change, tire rotation, etc.). I dropped the car off and Jason said he would look into the knocking and get back to us. He called about an hour after the car was dropped off and said that the car was "bone dry" on oil and that the car needed a new engine and that the engine was ruined (I literally almost got sick to my...
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Monro Muffler Brake & Service Consumer Complaint
Our ABS light was staying continuously on, so we decided to take it to Monro for a diagnosis and get a needed oil change. We had made appointment online, but they hadn't checked because they had no idea we were coming. That was settled and we left car there for service. We were later informed that the ABS system was broken and "hanging by a wire," so needed replaced so it wouldn't "fall off completely" soon. Also told us that our brakes were pretty much "metal on metal," and needed replaced as well. They said this needed to be fixed right away because...
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Monro Muffler Brake & Service Consumer Complaint
The Monro Muffler on 173 Oakdale Road, Shop 377, Johnson City, NY 13790 broke my wheel covers on my two vehicles! I suppose taking off wheel covers is a simple task but apparently the mechanics at the shop can't perform this simple task well. The wheel cover on my second car is new (I bought it for two weeks) and they managed to break it when they do the oil change (which include tire rotation). They also broke another thing and charged me for $20 to replace it!
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Monro Muffler Brake & Service Consumer Complaint
They upgraded tires AFTER they had put them on the car. This was on my son's car. Keep in mind this was an older beat up car and they put 65,000 mile tires on it that cost $109.00 instead of the cheaper tire I had gotten a price on. ALOT cheaper. My first email to them was to just explain what happened. I was told the district manager would call me in a few days. Two weeks later I emailed again with no response. I sent them a total of 6 emails the last which was 3 weeks ago. When I called they said that they can't do anything since it was so long ago that I had last contacted...
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Monro Muffler Brake & Service Consumer Complaint
I replaced the alternator on my car I noticed the next day some squeaking under the hood, I took a look pulled on the belt and everything seemed fined the belt was tight and it didn't squeak when it was idle, worst case belt could have been going bad. I decide to take the car right around the corner to the Monro to get a second look about a 30 sec drive, mind you I've been driving the car all day. The guy takes a look and quotes me $340 for a new tensioner and serpentine belt. I begin to tell him I can't afford that right now so just put it back together and I will have to...
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Monro Muffler Brake & Service Consumer Complaint
I have brought my Chevy Malibu to Monro Muffler for two separate issues. The first time was for loud sound in the wheels. It turned out to be bad struts. When I picked my vehicle up, the noise was even louder. The service manager told me they had received bad parts and needed to do the repair again. My question was: did they test drive the car before telling me it was fixed?
My most recent issue is with my taillight assembly. Apparently there was a short in the wiring that was causing my bulbs to blow. When I drove away, the lights were working. The problem has reappeared. I...
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Monro Muffler Brake & Service Consumer Complaint
We went their to check our tires, when we came back they said they exchange tires back and front and checked all the tires. When we get in the car we felt something wrong with this car.Because right front of the tire was flat. They have always excuses and everytime they always say " I'm sorry, I forgot." This event happened at December 23th 2012
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Monro Muffler Brake & Service Consumer Complaint
First of all if you want to change your oil don't go to Monro Muffler. They said us that we supposed to wait 1 an 30 minutes but unfortunately it took 3 hour. They said us that they changed oil but after 2,000 mile we figured out that our engine's oil already finished and we almost burn our engine because they did not put enough oil. This happened at September 9th 2012.
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Monro Muffler Brake & Service Support Ticket
I entered monro muffler expecting to pay the advertised $21.99 oil change price but was given no other option but 36.99 before tax because my vehicle has over 100,000 miles on it even though I stated I wanted the advertised cheapest price the manager Richard Lorenz was very rude AMD I would like a refund I have already posted a review further describing the entire situation.
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Monro Muffler Brake & Service Consumer Complaint
I just visited monro muffler at 1268 front street Binghamton New York shop number 4040511 I was overdue for an oil change so I decided to try monro because of the sign hanging on the store advertising oil changes for $21.99 so I went in and requested the service asking the length of wait to be expected the man who I assume is manager Richard Lorenz quickly skipped my question and began taking my information then quoted me 36.99 because my vehicle has over 100,000 miles I told him that I wanted the cheapest price as advertised but he gave me no other option except the 36.99 feeling pressured...
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Monro Muffler Brake & Service Consumer Complaint
Its happen at 5641 Baltimore National Pike, Baltimore, MD 21228 ( Monro)
There is no sign of professionalism in there job, in communication and no walking with customer to see the car problem.
The way they start is, tell me the problem. i have no knowledge of car and its parts, so its easy to ripe me off.
I told the receptive to come with me to show you the problem. he straightly said no, he don't need to see. we can fix it you can tell the problem verbally.
I know the coolent pipe was broke and he gave me the estimate of 385 dollars and stating that the water pump is bad.
No the...
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Monro Muffler Brake & Service Consumer Complaint
I recently noticed that the bracket holding my muffle (2005 cavilar) had rusted through and needed to be replaced, my father suggested Monroe muffler (greorge urban location in cheekyowaga) thinking it couldn't be more than a $50 fix.
I went in and they quoted me $103 for labor and parts. I was very upset and was wondering where I was going to come up with the money. I took the car home and did some reasearch online - turns out the beaker was only $16.99 at advance auto parts and my father and I were able to put the new bracket on in under 10 mins!!!!!!!
I will never return to...
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Monro Muffler Brake & Service Consumer Complaint
I wanted to share one of my worst experiences for an oil change. I stopped by the Amherst location around 7:45AM thinking I can just get in without an appointment, however, I was told that they had an 8AM appointment. I asked BOB the manager (not sure if he can call himself one) a simple question, "was there only one person working"? It seemed like I ticked him off. His response to me was, "what kind of business do you think I'm running, do you think I can have my employees working 12 hour shifts"? I just asked a simple question, I told him I'll come back at 9....
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Monro Muffler Brake & Service Support Ticket
hi this is the 3rd time in 14 years i have taken my car to a monro muffler shop to be inspacted and faild. i then take it to my macanics place of work show him the paper he then looks at what thay failed it for and then tells me it should not have failed what thay are saying is wrong is not. i just spent 21 to have it inspacted and now another 85 for my macanic to go over it and a nother 11 to have it reinspacted is this fair if you wont to keep custamers..??? im looking in to speaking with my lawer about this also.
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Monro Muffler Brake & Service Consumer Complaint
I HAD been using Munro for my oil changes that i have done at approx. every 4000 miles. They rotate my tires also. had no problems for the last couple of years. i take care of my SUV and I have no problems. Recently Monro sent me a coupon for 29.99 Oil change, air filter or wiper blades and tire rotation. I used it and took an air filter. Now, I have NEVER had to use more than 5 qts of oil in any of my other oil changes since buying the vehicle new. Now I get a "Free Air Filter" and suddenly for the first time EVER, I needed an extra qt of oil which naturally I was Charged for....
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Monro Muffler Brake & Service Consumer Complaint
I knew that my car needed some repairs to the exhaust system so I took it to Monroe Muffler & Brake Service on Noblestown Road. The informed me that there was a small hole in the rear exhaust that needed repaired, the front tie rod needed replaced and that I needed a Catalytic Converter. Said it would cost about $35 to fix the hole & $212 to do the tie rod. Then they hit me with....The catalytic converter would cost at least $2100 for just the part....then gave me a total of $2700 for parts and labor. I believe the "saw me coming"...a single woman who needed her car...
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Monro Muffler Brake & Service Support Ticket
I dropped my hasband's car off for Inspection & Emissions. I later received a call stating that we would have to pay a minimum of $650 to pass inspection. due to the timeing of things, we could not afford this at the time. When I arrive to pick up the vehicle, I find out that the car DID pass emissions even though one of the parts needed was and exhaust part. The next day we took it for a second opinion. Mechanic #2 said the exhaust part (EGR tube?)is NOT part of inspection. The part did need repaired but not to pass inspection. The strut that Monro said was completely blown...
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Monro Muffler Brake & Service Consumer Complaint
This was my second visit to store, beside being so dirty, the technicians are rude and don't really care about the quality of work to your car, I brought my Lexus in for a muffler job, they fixed the muffler buy burned my O2 Sensor and the latch to my hood. They are giving me a run around, I will not go there again. The place is a mess, filthy and the guys that work there simply don't care about quality, they flushed a trani fluid to another guy's car and forgot to seal the case causing fluid to leak all over Chelmsford st. Stay away
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Monro Muffler Brake & Service Support Ticket
Monro needs to own up on their mistakes. I have experienced such horrible service on my car which caused me to incur nearly $6000 (6 thousand) in repairs, undue duress, loss in benefit time at work, interest on my credit cards, numerous hours of personal time researching issues when all I wanted was my car fixed. My car did not have problems until going there and 6 trips later, my car ran worse. I had no issues prior to going to Monro other than I needed muffler clamps. I was lied to by Shawn Miller the manager - he said that he ordered parts for my car which were actually for someone...
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Monro Muffler Brake & Service Consumer Complaint
July 2011, I took my car to Monro for muffler clamps. They said my exhaust was rusting and needed to be replaced. $950+ and my car was making this noise when I accelerated. Called, complained, took car back. They "welded" a small leak (come to find out they never did weld anything!). Several other trips back and several months later, they have special order parts for my car (come to find out it was for someone else's car) and the work that was supposed to take 1 hour took over 5 hours. $500+ more dollars wasted on another job botched! My car was worse then before when they...
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Monro Muffler Brake & Service Consumer Complaint
In September of 2011, I brought my 2007 Subaru Legacy 2.5 to Monro Muffler on William Penn Highway in Monroeville, PA 15146 for replacement tires. James McCloskey is the representative that helped me and did the work on my vehicle. James suggested tires (Bridgestone Potenza RE050) and I asked if they were all season tires that will do well in winter weather because I travel year round. James said the tires he suggested will be fine in all weather. I trusted James and said it was ok to install the tires. Winter weather finally came to the Pittsburgh region for the first time of 2011/2012,...
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Monro Muffler Brake & Service Consumer Complaint
I would like to comment on the manager and the Asst manager of the Stratham, NH franchise. As a customer sitting there waiting for my car to be repaired, I over heard the Asst manager talking about the manager stating that he was a pill popper and referred his pills as candy. I also over heard that the Asst manager takes pills in a form of payment for repairs. I was also talking to a friend that was a customer also about what I had heard, and she stated that she heard the manager give a former employee a very bad reference to a company that was looking to hire this past employee of...
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Monro Muffler Brake & Service Consumer Complaint
on dec 1 in malone ny i took my 2004 for freestar in for a yearly inspection,oil change,tire rotation and also ask them to check all fluids. after waitin for over an hr i paid the bill and headed home in which is about 10 miles from the monro,on my way my trasmision started to slip in which i was less then a mile home at that time,, as i drove in my driveway my husband met me outside to check my fluids,,, well to our supprise my trasmision was empty and my iol was 2 qurts low and my tires where not rotated... i emmeditly called monro an spoke to the asst manager he told me i could bring it...
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Monro Muffler Brake & Service Consumer Complaint
I just left monro recently and just wanted to let people know they are crooks now that I am not worried about losing my job. Most shops that I have seen or worked in dont really do flushes on your car seeing as in very few of their shops do they have a flush machine that works, therefore it is just a drain and fill not a flush and that means you should only be paying about half. Also I hated never being allowed to take lunches or breaks even though the computer docked you for them anyway, and how you would be forced to stay way past scehdule or asked to work astronomical hours.
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Monro Muffler Brake & Service Consumer Complaint
Last week I went to monro in Portland maine I just bought a 1993 Labaron 90,000 miles mint condition needed trans flush and oil change tire rotated and rebalance. During the service the tech pointed out that had 1993 spark plug wires on it and need a new distributor cap I said I can take care of itmy self so he put the cap back on.That night I went to NAPA to get the parts two days late I went to do the work come to find out the tech had broken the bolt off in the distributor so I called the store the mgr told me they did not break the bolt and would not fix it so I drilled it out and trid...
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Monro Muffler Brake & Service Consumer Complaint
I was charged way too much to have my brake, and fuel lines replaced because they were both leaking (I did call around after the fact, and was quoted about half the price I paid). Three months and thousands of miles later I took my car back because it smelled like gas, and I needed an inspection sticker. The mechanic had the nerves to tell me there was no leak, but found another $1200 of "suggested" repairs, $366 of which was required to get the sticker.
I got a second opinion somewhere else. They said I only needed to replace a part for $150 (all the other items quoted in the...
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Monro Muffler Brake & Service Consumer Complaint
I brought my car into Monro for an oil change, the manager Tom told me the car needed brakes and rotors, he said I can do it now, I asked him how much he said arounnd $280. I said the brakes seemed fine. I had the car checked out at another Monro and they told me the brakes were fine and did not need replacement or rotors, I said really, then I know what is happening at the other Monro, that guy is screwing customers, lieing and forcing them into repairs that are not needed just to get his sales numbers up. And the kicker, I brought th car back to Tom a couple of months later and what do...
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Monro Muffler Brake & Service Consumer Complaint
Took car in for oil change. They called and said it needed transmission fluid flush. Car has 66000 miles. I said go ahead. Cost me $129.00. Only later did I realize that this same service had been done at another place 4000 miles ago. When I called and talked to the manager asking why they said I needed this service, he said the "fluid was dirty." I asked how that was possible when it had just been done? He said"the other place must have ripped you off." NEVER USE MONROE TIRE IN UPPER ARLINGTON, OHIO. THEY RIP YOU OFF!!
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Monro Muffler Brake & Service Consumer Complaint
After having a blowout while existing 276 Pa. turnpyke last night, my daughter wanted to buy a tire, the man refused to sale her a tire even after she told him she had two small children in the car, I couldn't help but think if we were of his race, would he have sold her the tire? Never will go back. Moreland and old York rd , Abington, pa.
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Monro Muffler Brake & Service Consumer Complaint
I brought my ford pickup to monro muffler in oneida ny for a brake replacement. While there, they told me i needed a master cylinder replaced. When I brought the truck home, the brakes immediately started sticking and screeching. I ended up bringing the truck back 4 times, each time the brakes were grabbing so bad that I could only travel 20 miles per hour. They finally ended up replacing both the front and back brakes and then decided I needed rotors. So they put on new rotors(which I did not need) All in all the bill was over 800.00 1 year later, the brakes are sticking again - brought it...
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Monro Muffler Brake & Service Comments

I went to Monro today to get a "special price" inspection. The store manager joe smith tells me it's $40. I then said so there's no deal??? And walked out. He yells to me , " if you have a smart phone I can Give you $10 off. So I do it. He lifts my car up and then tells me he can't pass it because my wipers blades are worn. My license bulbs are weak. A sticker on my rear of tailgate must come off and I have a coolant leak. Which needs to be immediately addressed. My car just had the motor replaced and there are NO issues. This guy is the biggest crook I've ever seen in my entire life. Stay stay from Monro at 909 Hanover street manchester nh 03104. One look at this bozo and you will know who in talking about. What a dink!!!!!!

I went to Monroe Muffler and Brake in Derby NY. for an oil change. I drive a 2002 Cadillac with 50,000 well maintained miles on it. The Manager comes out and says I need 2 rear shocks and an internal cabin filter. He asked me to go into the shop and look at the shocks. I noticed black oil on both the upper and lower part of the shocks. I told the manager they were air shocks. If the oil was to seep out of the shock it would have not been on the upper and lower exterior of the shock it would have been on the seam..... When the Manager went back and told the mechanic that these were air shocks he replied .... {you cant fault me for trying}. He put old motor oil on the shock to make it look like it was leaking... What a joke... The oil in the shock would have been clear... and what would he be checking my cabin filter for.... I went for an oil change... To boot he rotated my tires not in the order they should have been. They tried to hit me up for $597 dollars for shocks, $105 dollars for cabin filter.Good thing I am a half ass backyard mechanic that new better.... Beware of the Derby NY Monroe, They are thiefs..

I've posted once before & let my son post about his truck. Be aware the New Kensington, PA Monro Muffler is just as crooked as the others. You take something in & then you have to either return to get it fixed after an installation or you get a job done & they break something else in the process. They are rude & unprofessional. The ONLY reason I took mine there was because my uncle (who IS an honest mechanic) worked there. He is no longer there & the work has become sh**ty & the mechanics (maybe 1 good one is there) are idiots. MY OPINION!!!

i went in to Shop #32 Monro Muffler in Yorkville NY for a clanking noise in right rear they told me I needed rear struts I said ok. Then they called (6 hours later) and said i should get all four struts done because 'they cant guarantee the noise will go away'. Well I had it done and my original noise is still there! They say I asked for struts and wont refund or help me otherwise. Im so stressed. cactus2009@ymail.com

seems all of these garages are shameful lies and deception are what you get if you take your car there and oh yea a messed up car that will cost you thousands of dollars and the customer sevice department well lets just say they all need to be reevaluated and yes FIRED! do yourself a favor do not go to any of them but particularly avoid ohio river blvd. and cranberry garages!!

I guess what I had a problem with is the assistant mgr (a young woman) who also works on the cars (admirable) at the Springboro,Ohio location. To slam the keys of my car on the counter after working on it and the cold nasty look on her face, well, I won't go back. Is she kidding me? The mgr. was very nice and thanked me for my business.

I went to Monroe in Springboro, OH for a routine oil change, and I will never go back. After the oil change, I was told there were all sorts of other things wrong with my car, most of which had to do with tires or brakes. Luckily, I have a family friend who does all of my tire/brake work, and I did not have Monroe fix the things they claimed were wrong. I gave my friend my car and the list of problems Monroe had given me, and after working on my car, my friend said that several of the "problems" on my list were not issues at all. He told me that several auto shops do this-they see a young woman bringing her car in all by herself and think they can go fishing, AKA lie to us and take us for everything we're worth. I wouldn't have had Monroe do the work no matter what, because they wanted to charge me WAY too much, but I'm sure there are women who fall for their crap all the time. I'm sure there are other auto shops that do the same thing, so women, beware...and don't trust just anybody with your car or money.

I had a 10 day window to get my vehicle inspected in PA. On the 10th day I went to Monro to get an inspection on my 04 Jeep Grand Cherokee. I was told I had "leaking" shocks. After reading the PA regulation on inspections it states that there must be a severe leak on shocks and also states "Not just damp". After refusing to pay the ridiculous amount for shock replacement ($120 per shock for the same brand that would run 44.99 at Auto Zone) I took my jeep home and noticed that my shocks were just merely damp. Took it back and the manager was a dick and refused to show me any sign of a "severe leak". After finally being able to coax him outside to look at them he claimed that they had been "wiped clean". Keeping in mind I had just drove 25 miles home and then back again and never wiped the shocks clean. Monro is a complete joke and tried to take advantage of the fact that I was on the last day of my grace period and figured I'd feel rushed and shell out 300 some dollars for a simple shock replacement.