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Braintree Integration not applying to Form when Added

Asked by
mchoffy
on February 21, 2016 at 06:50 PM

Braintree integration not working? When I try to create a form and choose Braintree it doesn't show up in the form.

Thank you for those additional details as I am now able to replicate the issue you mentioned.

Hmm, Strange, I agree this doesn't seem right from our end either and thanks for reporting it.

Testing it further it is occurring on your form and a new clone of your form. I tried clearing your form cache to refresh your forms and a few other things I checked but same issue is occurring. And so far I am unable to find anything out of the ordinary that would be causing the issue.

At this point I think this is something our devs should take a look at. So I'm sending a bug report about it to them and they'll take a deeper look into it and we'll update you as soon as we know more or once it's been fixed.

JotForm Support

Answered by
KadeJM
on February 22, 2016 at 02:39 PM

I just thought of a few more questions that I wanted to ask if that's okay with you.

Is this happening with a new form when you make one as in right now?

Can you try to make another new form to see if the same braintree issue re-occurs again?

May we have permission to test this with a new form on your account to investigate as well?

Answered by
mchoffy
on February 22, 2016 at 03:46 PM

Yes please try it on a new form. Best regards,Michael...

JotForm Support

Answered by
jonathan
on February 22, 2016 at 05:52 PM

Michael,

Our colleague KadeJM was able to reproduced the issue with Braintree Integration tool when used in Form as well.

We have reported the problem already to our higher team support.

We will notify you here once fixed.

Thanks.

JotForm Support

Answered by
NeilVicente
on February 23, 2016 at 12:25 PM

Hi Michael,

This should now be fixed.

Best,

Answered by
mchoffy
on February 24, 2016 at 12:45 AM

I can now pull the Braintree payment type on the form. However I can not input credit card number into the credit card field. Best regards,Michael...