Junior Application Support Engineer

Sydney

This is a fantastic opportunity to join a dynamic team of very talented people responsible for shaping the future of content management systems.

We are global leader in content management applied to complex, real-time scenarios. We’re deeply passionate about technology to keep our solutions at the leading edge. Today we’re on a mission to evolve a product suite leader in the Media industry and conquer other solid verticals like Finance and Government.

Our APAC team is responsible for providing consultancy and support services to customers in the Asia-Pacific region, and for contributing to the global Customer Support and Professional Services teams activities.

You will be working closely with our IT and Support Coordinator to identify, qualify, reproduce software defects and to deliver feedback to stakeholders, including Senior colleagues and Customers representatives. You will have regular contacts with our Global Customer Support Team working in the Headquarters.

You will also take part to the Software delivery processes in place, ensuring Customer success through automated and manual tests execution prior to releasing software updates.

You might have opportunities, although not required, to travel and visit customers or helping other teams around the globe.

Also, to support you at work we offer some very cool benefits, including modern offices located in Sydney CBD with fully-equipped kitchens, dedicated lounge and dining areas, free-flowing coffee, tea and filtered water 😊, 1 smart working day per week, …and much more!

You should apply if:

You can’t wait to learn about new technologies and platforms

You love cool technology

You are familiar with front-end languages like XML, JSON

You’re excited about making an impact, helping customers reaching their goals

You have a Degree or Diploma in a Technology related topic

You have excellent communication skills

Your English is fluent (Mother-tongue: any!)

You have full rights to work and live in Australia

And…you’re willing to work in a stimulating and high-energy environment, you are proactive and self-motivated – you can work independently but you perform great in team as well. And, of course, you are keen to learn, grow and master new skills and resources.