Crozscore:

Crozscore:

Software Description:

Twilio hosts a telephony infrastructure web service in the cloud, allowing web programmers to integrate phone calls and SMS messages into their applications.
This way, it powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.
It helps developers to take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems.

Software Description:

Knowlarity is a pioneer in automated voice technologies with an inexpensive hosted custom voice solution that organizations use to make personalized calls to lots of their customers in a day.
They offer four products: Superreceptionist, Smartivr, Superconference, and knowlus.
Knowlarity aims to bring cutting edge telephony and voice technologies to as many as possible entrepreneurs with access to telephones.

Features:

API

Features:

Call Disposition

Call Tracking

Softphone

Analytics

API

CRM Integration

Summary:

Phone Numbers API

Convert Text to Speech and Play Audio

Create Conferences

Call Queues

Convert Speech to Text

Record Store Calls

Summary:

Call Recording: This allows monitoring the quality of user's customer support or analyzing calls from customers and prospects.

Multi-Agent Access: Divides responsibility and allows executives to access their call logs even when you’re not available.

Notifications: Users can choose to get email alerts for calls that couldn’t be answered or even for new voicemails.

Outbound Calling: Every call made through toll-free number is recorded and synced with user's CRM.

SuperConference: It allows users to share their phone number and conference PIN with up to 9 other participants and create a secure conference call room.

FAQs:

Users of Twillio are leading companies like Coca Cola, Paypal, eHarmony, Shopify and others.

What is this service generally used for?

Twilio is generally used for cloud communications.

What platforms does this service support?

Twilio Client calls are made either through Adobe Flash or WebRTC, and it works on: Google Chrome 11+ (Chrome incognito mode not supported); Internet Explorer 10 and greater; Safari 5 and greater; Firefox 3.6 and greater with Flash 10.1 or higher installed.

What are some applications this service is commonly used in tandem with?

It is used in tandem with: Desk.com; LogicMonitor; Checkfront; OutSystems Platform; Vision Helpdesk; and Zendesk.