FAQ

Frequently Asked Questions

Consistency of product

As our products are hand crafted with fresh, raw ingredients, we try our best to ensure high quality and consistency. However, raw ingredients can differ due to a number of reasons, e.g. climate, soil conditions, to name a few. Consequently, no two products are identical. Additionally, if the product appears gritty or has hardened (this can happen as a result of climate), warm it up between your hands and apply as normal. We can ensure this does not affect the quality of the product.

Preservatives

As the majority of our products are anhydrous, we do not use preservatives. We do add Vitamin E which is a natural antioxidant to increase shelf life of our products. However, where a few of our products contain water and as it is an essential for product safety we use a preservative that is Ecocert and COSMOS approved, which offers a broad & balanced spectrum of effect.

Oil on Oily skin

To prevent our skin from drying, a natural moisturiser called sebum is produced. Over production of sebum leads to oily skin. Harsh cosmetic cleansers strip the natural oils off your face leading to more sebum production by the skin to compensate. Using oils will replenish your skin with the essential fatty acids and moisture that it needs. When balance is restored the overactive sebaceous glands stop producing excess sebum leaving skin healthier and clearer.

Best Results

We advise all customers to use our products for four weeks minimum to see best results.

Manufacturing

We follow strict guidelines and a good manufacturing practice to ensure quality and consistency of our products.

Transparency

We are very transparent and list all the ingredients on our products. We also display the shelf life of each product on the label (egg timer icon on the label).

Not tested on animals

Our products are not tested on animals.

Storage

We advise you store our products in a dark, cool place, away from direct sunlight.

Allergies

We do use nut based oils so please check the label before purchasing. We also use essential oils, and although the chance is very small, as is the case with any ingredient, some people may face a reaction. We advise you to patch test before trying.

Packaging

All our packaging is recyclable.

Shipping

As our products are crafted in small batches, ensuring we deliver the freshest ingredients to you, we do require a maximum of 5 working days from payment to create the product before shipping. Please note we do not ship on weekends or bank holidays.

Cancellations and Refunds

Orders can be cancelled before shipment. We advise you to email us to find out the status of the order & whether it can be cancelled.

If you are unhappy with the product or require a refund please contact us within 14 days of dispatch via email and we may provide you with a full refund depending on circumstances.