Sale & Refund

The buyer has the right to cancel an order for any reason, to return a product or to withdraw from a service contract. A buyer who wishes to return a product purchased from Makema.de or withdraw from a service contract is obliged to issue a declaration of intent in this regard within 14 days after the product / products physically come into his possession or into the possession of the person specified by him To be sent to us after the date on which the service contract was concluded. If the purchaser has ordered more than one product in the same order, he must send us his intention to return it to us within 14 days after the last product has physically come into his possession or possession of the person specified by him. In order to exercise this right, the purchaser shall only provide us with a clear declaration that he wishes to return a product or to withdraw from a service contract. There are several ways of submitting such a declaration of intent to us: by posting the sample form at the end of this document or by sending an e-mail to hello [a] makema.de.

Once you have informed us that you want to return a product, return it to us together with the original receipt within 14 days. As soon as we have received the product, we will reimburse the buyer within 14 days the amount paid according to the type of payment used in the purchase.

The following articles can only be returned if there is a defect or a lack of conformity: