Then, try your purchase again.

This step will stop the Play Store and clear data stored in a temporary area of device memory. This gives the app a fresh start and can help payments process properly. It won't delete any permanent files.

First, Force the Play Store to stop:

On your Android phone or tablet, open your device's Settings app .

Scroll down and tap Apps or Application manager (depending on your device, this may be different).

Tap the Google Play Store .

Tap Force stop.

Second, clear the cache and data for the Play Store:

On your Android phone or tablet, open your device's Settings app .

Tap Apps or Application manager.

Tap Google Play Store .

Tap Storage.

Tap Clear cache.

Tap Clear data.

Next, reopen the Play Store:

Sometimes your bank can decline a payment because of insufficient funds or specific card restrictions, like domestic-only purchases. If you think this may be the case, contact your bank to learn more about the reason for the decline.

There are two main reasons why a payment method is listed as “not eligible” when you’re making a purchase:

The form of payment can’t be used for the transaction type

Some forms of payments can’t be used for all transaction types, or for purchases in certain countries. See accepted payment methods for more details.

The country of the form of payment doesn’t match your account country

Some forms of payment can’t be used if the country does not match the country listed for your account. For example, a Google Play balance in U.S. $ can’t be used if your home country is not the U.S. If you think this might be your issue, check or change your home country in Google Payments to see if that solves the problem.

For orders placed on a computer or mobile browser

To complete your purchase, you'll need to update your information or add a different payment method. If your payment information isn't updated within 7 days after your purchase is declined, your order will be canceled.

For orders placed using the Google Play Store app

If your purchase is declined, your order will be canceled immediately. After you've updated your information or added a different payment method, you can try placing the order again.