Torus appoint Hallnet as group Digital Partner

We are proud to announce that Hallnet has been selected (via OJEU Tender Process) to be the Digital Partner for Torus Housing Group.

As a social landlord who manages over 20,000 properties, Torus are striving to be an industry leader in digital customer engagement in the UK.

Hallnet has had increasing involvement in social housing due to the growing need for a fresh outlook on custom web development within the sector, which has inspired the launch of our new repairs diagnostic tool.

We have been working with Helena Homes, a founding member of Torus, on their Channel Shift programme for the last three years, during which time we’ve seen some incredible improvements in tenant participation and digital self-service statistics, such as:

We are currently working with Torus to develop a three year digital roadmap, which will meet Torus’s ambitious target to move 80% of transactions online by 2020. In the short term, keep your eyes peeled for the new websites for both Helena Homes and Golden Gates, featuring integrated customer portals to facilitate tenant self service.

“We are delighted to have been chosen as Digital Partner for Torus Housing Group. Through our collaborative relationship with Helena Homes, we have made excellent progress in supporting their Channel Shift Programme over the past three years and we are excited to work with Torus to continue to build on these achievements in the future.”