One of Portland's top watchdogs, the city ombudsman, issued an annual report this week highlighting some of the questionable activities she investigated in 2013.

Ombudsman Margie Sollinger fielded 191 complaints about the city last year, up from 162 in 2012. More than one in ten complaints about Portland government came from city employees.

Here's a snapshot of some of the issues Sollinger investigated, and the outcome:

A woman called 9-1-1 while driving to complain that someone with road rage was following her. The operator instructed the woman to pull over but she instead drove to a police station. Sollinger determined that the operator misapplied the Bureau of Emergency Communication's standard operating procedures and "otherwise exhibited questionable judgment." The city established new standards for handling vehicular menacing calls.

A resident complained that one of the city attorney's expert consultants was significantly overbilling the city. Sollinger established overbilling, prompting the city to collect several thousand dollars.The city attorney's office now requires itemized billing for expert consultants.

A business owner complained that a company was improperly receiving work through a program meant to encourage opportunities for minority, women and small businesses. Sollinger asked the state, which certifies compliance in the program, to double check details surrounding a contract tied to a Portland Housing Bureau project. Willamette Week reported last year that the complaint involved Elkins Masonry Restoration Inc., whose owner is married to a white man with his own business. State officials dismissed Sollinger's complaint but she is pursuing other options for reform, according to her report.