Buy with Confidence

Apartment Therapy Marketplace is built to give honest folks a trusted environment to buy and sell with each other. Whether you’re buying from someone next door or across the country, we’ve got your back.

Stats and Verifications — Get to know the seller before you buy from them.

Friendly Support — Our team is available to help you in any and every way we can.

Contacting the Seller

Contact the seller to purchase or ask any questions you may have for a listing. Be clear, honest, kind and prompt with your replies. Negotiate price, including delivery fees if applicable. Agree on a pick-up location or delivery method if applicable.

Use our dedicated messaging system for all communication. In case of a dispute, these messages serve as a record. For your safety, do not share your email address or personal information. Learn more about trust and safety.

Return Policy

Each seller may have a different return policy. In most cases, a seller will not accept returns. Before making payment, ask the seller about their return policy.

Member Ratings

In your messages, you have the ability to privately rate your experience with the seller and conversely, the seller can rate you. Your rating should be based on your personal experience with the seller while using our platform. All member ratings are averaged and displayed on the member’s corner.

Report as Inappropriate

If you have a general complaint about inappropriate content or activity, please use the “Report as Inappropriate” feature on the specific listing, corner or message. We will be notified and take immediate action. Your report will be kept confidential. The member who is reported will not know who reported them. Additionally, our review will be handled discreetly.