Customer surveys should evaluate all points of contact between the customer and the organization. It should also evaluate several components of the product/service experience. Are products a good value, were…

Normative questions are standardized survey questions written by NBRI organizational psychologists. Recognized as the ‘normal’ questions to ask in survey research, these questions have been tested and validated. Each survey…

Absolutely! You will work directly with an NBRI Organizational Psychologist (Ph.D. level) to review the goals and objectives for your study and to determine the most appropriate normative questions for…