Use integrated identity information to create and manage identities and control access to enterprise resources. We provide identity and access management, single sign-on (SSO), access governance, and more.

Detect and respond to all potential threats quickly and decisively. By monitoring user activities, security events, and critical systems, we provide actionable security intelligence to reduce the risk of data breach.

Support Packages

As a Technology Partner, you can choose from several program levels to ensure you receive the support, account management and training benefits that best match your needs. We recommend you choose your Technology Partner Program by the level of dedication that makes the most sense for your business.

Program Benefits

Advantage SR Packs

TPS 100

TPS 250

TPS 500

TPS 1000

Support Center

24x7 Access

Yes

Yes

Yes

Yes

Yes

Priority Response

Yes

Yes

Yes

Yes

Yes

Service Requests

5, 10 or 20

25

50

Unlimited

Unlimited

Premium Service Engineer

Type of Engineer

No

No

ASE

PSE

DSE

Dedication Level

No

No

Assigned Contact

Semi-Dedicated

Dedicated

Hours of Access

No

No

12x5*

24x7**

24x7**

Response Time

No

No

1 hour

30 mins

15 mins

Onsite

Optional

Optional

Optional

Up to 4 days/year

Up to 4 days/week

Account Management

Service Account Manager

no

Yes

Yes

Yes

Yes

Business Review

No

Annually

Semi-Annually

Quarterly

Quarterly

Training, Events and Resources

Custom Training Events

No

No

1 week

2 weeks

2 weeks

BrainShare or SUSECon Passes

No

1

2

6

6

Reduced-fee seminars and internships

No

No

No

No

No

*Your ASE is only available 12x5, but you may contact the Support Center 24x7.

**You may contact your PSE or DSE after hours by phone for critical Severity 1 issues.