For your
convenience we have listed the most commonly asked questions and answers.

Q: What forms of payment do you accept?
A: We accept all major credit cards including VISA, MasterCard, American Express,
and Discover. We are unable to accept cash, personal checks, money orders, and
traveler's checks for online purchases. Only US issued bank cards are accepted.

Q: What discounts are available?
A: Spy Museum members receive a 20% discount on all items except gift cards,
memberships and gift wrap services. For information on how to become a member
please visit our Membership
page.

Q: Is it safe to use my credit card to make purchases on spymuseumstore.org?
A: SpyMuseumStore.org provides a state-of-the-art secure transaction environment
for our customers. This site is hosted by Yahoo! Store. Yahoo! uses SSL (Secure
Socket Layer) encryption when transmitting certain kinds of information, such
as financial services information or payment information. An icon resembling
a padlock is displayed on the bottom of most browser windows during SSL transactions
that involve credit cards and other forms of payment. Any time Yahoo! asks you
for a credit card number for payment or for verification purposes, it will be
SSL encrypted. The information you provide will be stored securely on our servers.
Once you choose to store or enter your credit card number on Yahoo!, it will
not be displayed back to you in its entirety when you retrieve or edit it in
the future. Instead of the entire number, you will only see asterisks and either
the first four digits or the last four digits of your number to protect your
privacy.

Q: Can I purchase and use an electronic gift card online?
A: SPY BUCKS electronic gift cards are available online
in denominations of $15, $25, $50, and $100. Gift cards can be applied
to online sales as well as on-site retail store purchases, ticket sales and
memberships. Sales tax, standard shipping charges, and membership discounts
do not apply to gift card purchases.

Q: Do you offer gift wrap?
A: Yes, each item in your order can be gift wrapped for a charge of $5.50 per item.

Q: How much do you charge for shipping?
A: Charges will be calculated separately for each address. Certain products
have unique shipping charges noted in parenthesis below their description. Those
charges will be added to the charges below.

Merchandise
Total

Ground

Expedited

Overnight

Up
to $20

$8.95

$16.95

$37.95

$20.01
- $40.00

$9.95

$17.95

$38.95

$40.01
- $60.00

$12.95

$19.95

$42.95

$60.01
- $80.00

$14.95

$21.95

$44.95

$80.01
- $100.00

$16.95

$23.95

$46.95

$100.01
- $150.00

$18.95

$25.95

$48.95

$150.01
- $200.00

$20.95

$27.95

$50.95

$200.01
- $300.00

$22.95

$29.95

$53.95

$300.01 - $400.00

$32.95

$39.95

$65.95

$400.01
- $500.00

$42.95

$49.95

$76.95

$500.01
- $600.00

$52.95

$59.95

$88.95

$600.01
- $700.00

$62.95

$69.95

$99.95

$700.01
- $800.00

$72.95

$79.95

$111.95

$800.01
- $900.00

$82.95

$89.95

$122.95

$900.01
- $1000.00

$92.95

$99.95

$134.95

$1000.01
- $2000.00

$102.95

$109.95

$145.95

$2000.01
- $3000.00

$202.95

$219.95

$260.95

$3000.01
- $4000.00

$302.95

$319.95

$375.95

$4000.01
- $5000.00

$402.95

$419.95

$490.95

Delivery
Time

7-10 business days

if order placed by 12 pm
EST

3-4 business days if order placed by 12 pm EST

Next
Day Afternoon Delivery if order placed by 12:00 pm EST

AK, HI, and U.S. Territories add $15.00.

Q: Do you charge taxes?
A. For orders shipped to the District of Columbia a sales tax of 5.75% will
be added to the product subtotal.

Q: Do you deliver to PO Boxes or APO/FPO Addresses?
A: We don't deliver to PO Boxes, APO/FPO addresses.

Q: Can I purchase items for delivery outside of the US?
A: We currently ship to Canada only. Orders shipped to Canada will arrive within 8-16 business days. For orders being shipped to Canada please note: DUTIES & TAXES WILL BE COLLECTED AT THE TIME OF DELIVERY. Please note in the “NOTE” field when placing your order whether your purchase is for a gift for tariff purposes. To provide you with the most economical shipping rates, no tracking is available for delivery to Canada.

Q: When will my order be shipped?
A: Our goal is to deliver your purchase in the quickest and most economical
way possible. You'll be notified promptly of any delivery delays or product
back orders. Please note that items ordered together may not ship together.

Q: How long will it take for my order to arrive?
A: It depends on the shipping option that you select. We make every effort to
ship your order as quickly as possible using Fedex Ground. Please allow
7-10 business days (Monday-Friday, excluding federal holidays) for delivery of
in-stock items.Our carrier will deliver the package to you or place the package at your door. You will be notified promptly of any delay. All orders placed on Friday (after 12:00 PM EST) - Sunday, will be processed and shipped on Monday.
Please note: Items ordered together are not necessarily shipped together. Some
items that we sell are shipped directly from the manufacturer and require extra
time and expense for delivery. ** Expedited and Overnight shipping options are available. See Ship Fee Schedule for these options.
All orders to Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, Palau, Puerto Rico, Saipan, Virgin Islands will be shipped USPS Priority Mail. Orders placed Monday - Friday can be shipped for
7-20 business day arrival.

Q: How do I track delivery of my order?
A: You will receive an order confirmation after you check out and a shipping
confirmation via email once your package ships.
If your package does not arrive in a timely manner, you contact us by email
or by phone at 1.877.SPY.BUYS with your name, address, order number and shipment
tracking number.

Q: What if I wish to cancel or refuse shipments?
A. There is a very small window in which you may make changes to your order. Please call us at 877.SPY.BUYS if you wish to cancel or modify your order. Only if your order has not been routed, can any modifications be made to an existing order. Otherwise, your order is in transit.
Outbound and return shipping charges are the responsibility of the purchaser
for all routed orders.
Customers may be charged an additional handling fee for any refused or undelivered
shipments due to incorrect address entry on the order form.

Q: What is your returns policy?
A: Your satisfaction is our goal. We stand behind all the products we sell.
Please inspect your order upon delivery. If we ship you the wrong item(s) or
if items are missing or damaged please contact customer service immediately
via email OR 1.877.SPY.BUYS.
Arrangements will be made to return/replace your item(s) at our cost and ensure
that the correct item is shipped to you at no additional shipping charge.
If for any reason you are not satisfied with your purchase, please return your
merchandise 30 days from the ship date with a copy of your sales receipt for
a prompt and courteous exchange or refund, whichever you prefer. Refunds are not issued 30 days after purchase. Please Note:
Credit card companies may take up to 2 billing cycles to credit your account.

Opened
software, videos, DVDs, and CDs are returnable for exact replacement only due
to defect.

Gift cards
and memberships cannot be refunded.

Products
that are drop shipped are non-returnable.

All refunds
will be made in the same form as the original payment.

Gift recipients
may exchange their gift or will receive either a SPY BUCKS gift card, redeemable
at the International Spy Museum Store and International Spy Museum in Washington,
D.C., or a *check refund (*Allow 4 to 6 weeks from receipt of request for processing).
Please note: The item(s) returned must be in original
packaging in salable condition.

All Party Sets have to be returned in complete sets, (can't be broken apart) for full refund.

Include your completed return
form with a copy of your sales receipt (gift recipients please include copy
of packing slip) and send the package via UPS or insured Parcel Post to: International
Spy Museum Returns Processing, 800 F Street, NW, Washington, DC 20004-1500.
The International Spy Museum Store is not responsible for packages lost in the
mail.Lost your return form? Print out a copy of the
Return
Form and Label.

Q: What other ordering options are available to me if I
prefer not to order online?
A: The International Spy Museum Store accepts phone, fax, and mail orders but
can not guarantee the security of your credit card and personal information
using methods other than online ordering.
Phone: 1.877.SPY.BUYS
Fax: 202.393.7797
Mail: International Spy Museum, 800 F Street, NW
Washington, DC 20004
*Note - please be sure to include your daytime phone number when choosing order
options other than online so we can reach you if we have any questions.

Q: What is the International Spy Museum?
A: The International Spy Museum is the first and only public museum in the United
States solely dedicated to espionage and the only one in the world to provide
a global perspective on this all-but-invisible profession. It features the largest
collection of international spy-related artifacts ever placed on public display.
The stories of individual spies, told through film, interactives, and state-of-the-art
exhibits, provide a dynamic context to foster an understanding of espionage
and its impact on current and historic events. In addition to the Museum, the
Complex includes a Museum Store, private dining and event facilities, and two
restaurants: Zola and Spy City Cafe. Visit the Spy Museum's website: http://www.spymuseum.org
Q. Do you have any retail stores outside of the Museum?
A: Yes, as of June 2007, the International Spy Museum has established a new
business relationship with AMERICA!
stores. Our products are now on display and can be purchased from the Spy Museum
cart located in Concourse B at Dulles International Airport as well as at full
line AMERICA!
stores located in Reagan National Airport, Dulles International Airport and
Newark Airport plus Old Town Alexandria, Pentagon City, Historic Annapolis and
National Harbor. Please look for us at other area airports in the future.

QUESTIONS & COMMENTS
Please feel free to contact us with any questions or feedback regarding our
web site. It is important to us that we assist you in a timely manner. We value
your comments and suggestions and many choices we make are based on customer
inquiries. Please click here to email
any questions or comments to us.