Customer Service

We currently only delivery to the UK, Northern Ireland, Highlands, Isle of Man and BFPO.

We aim to pack and despatch your order within 24 hours. You choose which delivery option you require at the checkout.

Delivery times are estimates and actual times may vary.

We use a number of methods of delivery to ensure the best value and delivery service to suit your order. For products such as fireworks and party poppers it will be necessary for a person of a certain age to sign for the goods. (Please see our Terms & Conditions for details)

If there is nobody to accept a delivery a card will be left by the delivery company informing you how to rearrange delivery or collect your goods. The responsibility of arranging this is then with the customer. There will be a charge made for aborted deliveries.

Delivery Charges

Weight

Standard Delivery

Next Day Delivery(guaranteed but not incl saturday)

100g or less

£2.00

£5.95

100g - 2kg

£4.95

£9.95

2kg - 5kg

£9.95

£19.95

5kg - 20kg

£15.95

n/a

BFPO can post anything up to 2kg on these prices

Highlands, Islands IOM etc can do these prices however next day may take a day extra!

Free standard postage on orders over £50 weighing under £2kg.

For orders over £50 and over 2kg or customers spending over £50 requiring next day guaranteed then they can pay the difference from free standard postage.

Our Number one priority is customer satisfaction. Therefore if you are not totally satisfied with any of the items you purchase from us please return them, in the original packaging, within 15 days and we will fully refund you.

Viewing Orders

To view orders log into to your account and orders and the order status will be displayed. Click link to Login your account

The contract between Party Fever and the customer comes into existence once Party Fever has accepted the customers order and payment has been received. Party Fever reserves the right to withdraw from any contract where an obvious typing error has occurred on the Party Fever web site.

The price of the goods are those specified on the Party Fever Website. The price displayed is inclusive of VAT. There may be an additional charge for delivery, please refer to our delivery charges page. Orders are subject to availability. In the event that goods are unavailable the customer will be notified by email. Price and availability information is subject to change without notice.

Party Fever ltd. Will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting all orders paid for by credit card will be delivered within 3 to 5 working days. Orders paid for by cheque require 3 days clearance before goods are despatched. Party Fever is entitled to deliver in part. Despatch of goods constitutes fulfilment of contract. Firework deliveries require a person over the age of 18 to accept the delivery and Party poppers require a person over the age of 16 to accept the delivery.

Although we do the utmost to ensure your order arrives in perfect condition, should the goods arrive damaged or incorrect, inform us within 48 hours of receipt and we will do our utmost to replace or refund.

If the customer is unhappy with their purchase, providing the goods are received back at Party Fever Ltd. within 15 days of the receipt of delivery in good condition and including all component parts. Party Fever Ltd. will refund the returned goods in full. The customer must cover the cost of return postage and Party Fever suggests that registered or recorded postage is used. (Except when returning damaged, faulty or wrongly supplied goods).

When placing an order, we will collect the following information from you. Name, address, telephone number and email address. This is to enable us to process your order. We will use the information for our own marketing purposes only and will not pass on your information to any third party.

All Party Fever Ltd. Purchases take place in a safe environment via Barclaycards secure site.

All products in the on-line shop comply with the European Safety Regulations and where necessary bear the CE mark and age guides. Adults should inflate balloons and supervise there use with children under 8 years as there is a potential choking hazard. Please retain any packaging for future reference.

Chocolate products may contain traces of nuts.

Contracts between Party Fever Ltd and the customer will be governed by English Law.

This website and its contents remains the copyright of Party Fever Ltd. It may not be copied, altered or reproduced either in part or as a whole without prior permission of Party Fever Ltd. Contents may vary from illustrations shown