Help Documents and User Guides

This knowledgebase contains articles and guides to help you get the most out of your Doceri software. If you can't find the answers you are looking for in the articles below, please submit a support request and we will be glad to help you.

I upgraded to Doceri 2.0. Why doesn't my license key work?

If you are upgrading from Doceri Desktop 1.x to 2.0 and have previously purchased a license key, that license key should carry over to the new version automatically, and your software should be fully registered.

On occasion, the license key is not transferring to the new version, and an error message will tell you that the license has already been used. If this happens, please enter a support ticket with subject, "Can't Register", and we will manually deregister your license key so you can register Doceri 2.0.