We have an almost 8 year old Samsung Series 8 8500 LED TV…

Customer Question

We have an almost...

We have an almost 8 year old Samsung Series 8 8500 LED TV which stopped producing a picture during the Olympics last night. Does the Geek Squad offer a service to diagnose the problem and estimate the cost of repair? Thanks. *****: What's the brand and model number of your TV? How old is it?

Samsung

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No, we can't get anything to appear on the screen.

Technician's Assistant: How long has this been an issue with your Samsung? What happened right before this?

24 hours

Technician's Assistant: Anything else you want the TV Expert to know before I connect you?

I`m ready to accept your phone request but first i want to make sure you understand that this cost an extra $26 Do you still want that call or do you wish to continue in chat mode ?That offer was sent automated by the website by the way , NOT ME and without that model number that phone call won`t be very useful

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.