Legacy public conference calls

Legacy public conference calls

Note: This content applies only to the Legacy Notify application,
available prior to the Geneva release. For information about the Notify application available
starting with Geneva, see Notify.

The Private field on the conference call record indicates if a call is
private (selected) or public (not selected). By default, all calls created automatically, such as
those created through
Incident Alert
Management, are public. You can create private calls using the
Notify API
initiateConferenceCall method.

When created, public conference calls generate an associated Code which
is sent via SMS to all invited participants. These participants can distribute the code to allow
other users to join the public call. An administrator can control the format of the code using
the property glide.notifynow.conference_call.code.pattern. Anyone with the code can connect to a
public conference call using one of these methods:

By calling the Twilio phone number and entering the code for that conference call.

By sending the code in an SMS message to the Twilio phone number. Participants that join a
public call this way are considered ad-hoc participants, indicated on the participant
record.