Discover the world of Over.ai

NATURAL LANGUAGE

Connect with customers in natural language

With over.ai’s Artificial Intelligence Voice Response (AIVR), your customers use their own words, without having to use certain keywords or go tediously through IVR scripts. Thanks to advanced machine learning capabilities over.ai’s AIVR learns from its own averment and gets more accurate with every interaction.

RICH REPORTING

Enhance performance with extensive reporting

Monitor and tune the AIVR efficiency and gain valuable insights for call flow management and system improvement. Featured reports include service levels, performance, payment, replay requests and overall call data.

LOWERING COSTS

Maximize Customer Service while Lowering Costs

Making sure customers quickly find what they need increases contentment within the AIVR experience and reduces live-agent hours and associated costs by more than 30%.

Change how you think about support

Connected to the telco services and support, available in every touch point the customer wants to access

Powering Superior Customer Satisfaction

Over.ai makes it easy to connect naturally with your customers at the right place and time, by engaging them however they prefer—voice, through your app or on your website.
Our native cloud platform and machine learning capabilities allow for the flexibility you need to continuously and remotely improve service levels, while eliminating overhead expenses and lowering
operational costs.

Naturally Simple

By implementing natural language interactions, we have simplified processes throughout the call center flow, enabling a solution that is simple to use, and simple to expand in order to support additional business needs and traffic spikes.