The Harte Hanks Speakers Bureau is a group of marketing professionals who are well-versed in nearly every marketing subject. With expertise in topics including the customer journey, data analytics, multichannel strategies, and creative insights, the Speakers Bureau can deliver a highly-relevant discussion.

The Harte Hanks Marketing Advisory board is a group of academic and C-level professionals who focus on emerging marketing issues and progressive marketing practices. With ties to the real-world issues facing today’s CMO’s, the advisory board offers insights and thought leadership commentary on key industry issues, trends and technologies.

Smart customer interactions start with smart business leaders. Karen has an experienced track record for winning and she knows our business inside and out. Not only has Karen been a director of Harte Hanks since 2009, she also brings nearly five years of COO and president experience in the telecom, cloud and managed services industries in both consumer and business segments, stemming from her time at CenturyLink, Inc. During her tenure, she was instrumental in leading the company’s transformation from a local telephone business to an industry leader in advanced communications services, and driving revenue growth from $1.5 billion to more than $18 billion. Karen has a proven track record of successfully growing a company both organically and through acquisitions (she’s overseen 15 of them) and in navigating a business through shifts in industry dynamics. In addition to serving on the board of Harte Hanks, Karen also sits on the board of Entergy Corporation, a Fortune 500 electric utilities company.

As exciting as it is to help clients navigate the rapidly changing marketing environment, someone has to make sure the P’s and Q’s are minded. That is the role Jon plays at Harte Hanks. As CFO, Jon insures our finances are in tip-top shape, but he is more than a numbers guy. Jon uses his passion for driving performance improvement and transformation to keep moving Harte Hanks forward. When he’s not leading our accounting and finance teams, Jon likes to play golf and hang out with his family.

Behind every great brand is a creative mastermind. As Chief Marketing Officer for Harte Hanks, Frank Grillo brings creativity and an emphasis on customer centricity to the brand. Frank is laser-focused on two of our clients’ critical needs—defining solutions for digital and data, and raising the Harte Hanks profile with external audiences like media, analysts and investors. He also works hand-in-hand with our sales organization to support and grow current and prospective clients. With more than 25 years of sales and marketing experience, Frank has helped many brands expand and transition their marketing strategies through periods of significant change, innovation and disruption in the marketplace. He’s also had a hand in more than 15 acquisitions over the course of his career, and he has become an expert at blending two brands together, retaining the best of each company and forging sales success alongside current products and solutions.

Aligning the business. Driving results. Andrew shares responsibility for leading Harte Hanks operations and is directly responsible for Customer Experience Support, delivering customer support, demand generation, and back office marketing services to some of the world’s best-loved brands. With almost 20 years at the company, Andrew brings a well-rounded perspective on the business and approach to leadership. He prides himself on his authenticity, positive energy and his ability to create and sustain high-performing teams. Andrew has helped to lead change at Harte Hanks through acquisitions, functional consolidations, and process improvement—delivering improved top- and bottom-line performance.

Alan leads Harte Hanks’ global creative department across four locations in US and UK. His teams specialize in bringing brand strategy and audience insights together within integrated campaigns across customer touchpoints – digital, social, direct, experiential and traditional. He has worked for some of the world's biggest brands including Samsung, IBM, Sony, Hyundai, Bank of America, Coca Cola, Cisco and Time Warner.

With over 27 years of fulfillment experience, Jeanne is responsible for the five North American locations providing fulfillment, ecommerce and digital print solutions. Jeanne started her career with Harte Hanks in Austin, Texas in 1996, and has since served the company and its clients in sales, marketing and client services positions.

Excelling in customer satisfaction and growing her book of business, Jeanne has continually advanced, bringing significant value to key accounts. In her current role, Jeanne successfully manages not only a large operation and geographic footprint, but she continues to stay close with customers, to understand and learn their business in order to help provide quality solutions. She enjoys working closely with her team to ensure that customer needs are met, in addition to providing thought leadership around distribution of materials.

With over 39 years in the Direct Marketing Industry. Rick leads the strategic and operational strategy management of direct mail, project management, print, data services, laser and letter-shop operations, warehouse, logistics and freight operations across the United States for Harte Hanks.

Leading a team of 300 employees, Rick has been key in the implementation and development of major initiatives in quality assurance, Lean, production efficiencies, training and safety. His depth of expertise and well-rounded perspective on business and approach to leadership, along with a solid long-term perspective, propels Harte Hanks forward in this ever-changing industry. Rick is committed to preserving the company’s values-based culture while delivering on Harte Hanks brand promise of exceptional performance.

Throughout her career, Vanessa has gained deep digital and direct experience on both consumer and B2B accounts at best-in-class marketing agencies with top clients—including Bank of America, Nationwide Bank, Mastercard, AT&T, Nestle Waters, Capital One and BMW Financial Services.

At Harte Hanks, Vanessa is responsible for overseeing client relationships and the disciplines of the agency that drives them. She has proven success strategically driving client business—resulting in improved brand perception, higher ROIs and exceeded KPIs. She has demonstrated the ability to develop big strategic ideas and articulate them clearly for all her clients segment clients in both B2B and B2C markets.

As SVP of Client Services, David’s role is to oversee client relationships and the disciplines of the agency that drive them. He builds cross functional working teams to deliver against the individual needs of each client, and he plays a hands-on role in on-boarding new clients to ensure that the foundations are in place for a successful working relationship. David boasts 18+ years of experience in both client-side and agency positions, leading teams to deliver cross-channel campaigns for B2B and B2C brands—locally and globally.

David’s enthusiasm revolves around the fact that our world is never static. He enjoys participating in the continued evolution of creativity and using new and innovative ways to communicate.

Fred brings over 30 years of marketing experience to the Harte Hanks table, working for agencies like Wunderman and Rapp and Collins on accounts like Air France, L’Oréal, Toshiba and Apple. He has also been employed directly to work marketing magic at brands like Microsoft, Plantronics and Compaq Europe. Fred’s responsibilities have ranged from creating loyalty programs to defining and launching CRM strategies.

Fred joined Harte Hanks in 2004 to take over operational responsibility of IBM’s outsourcing programs. He has since created internal outsourcing best practices around marketing automation, database quality and social listening that support brands like IBM, Rockwell and HP. Fred currently manages Harte Hanks’ support center in Iasi, Romania, including global responsibility for managing 200+ employees supporting IBM in database marketing.

Korey brings Harte Hanks more than 20 years of experience managing large international teams of data scientists, analysts and data solutions providers. In his position as VP, Global Head of Data and Analytics, Korey manages ideation, development and delivery for CRM, decision science, and data and insight solutions.

Korey has helped many brands to successfully adapt and integrate analytics to develop, execute and optimize marketing strategies across diverse online and offline media. His extensive knowledge and experience has made him a valuable asset for clients across multiple industry verticals, including financial services, wealth management, retail and non-profit.

As VP of Consulting, Don’s primary focus is to help clients find value and make key strategic decisions. His team delivers engagements that rely heavily on a healthy blend of advanced analytics and primary market research, with the ultimate goal of providing clients with actionable, value-driven recommendations. Don also oversees a data & analytics consulting group, which focuses on developing and delivering innovative, custom-built solutions that both enhance and simplify complex data ecosystems. These solutions are always designed with one goal in-mind: enabling the business to take action through data and data-driven insights.

Over the course of his career, Don has developed specialized expertise in pricing, go-to-market strategy, customer experience, marketing effectiveness, data ecosystems, and advanced analytics. He has led successful consulting engagements across multiple verticals, including telecommunications, financial services, technology, retail, pharma, biotech, other healthcare, defense and construction.

It’s always helpful to have a lawyer in the family—Robert fills that role for us. He is responsible for corporate leadership, contracts, real estate, and legal and regulatory compliance. He is driving change to the Harte Hanks legal and privacy support functions to make sure we are well positioned for market and client challenges. Leveraging extensive legal experience at marketing services companies Naviant, TNS and Safeguard Scientifics, Robert has managed impressive Harte Hanks projects, including the sale of Shoppers and our corporate debt financings.

KN is focused on aligning Martech to enable CRM 3.0. He is a results-oriented, high-energy technology executive with proven success in leading global IT organizations and transforming them into “strategic assets” for the business. Adept at delivering cost-effective technology solutions that align IT with business imperatives. KN comes to Harte Hanks with more than 20 years working in IT consulting, technology startups and telecommunications. His experience includes: software development, cloud services, technology acquisition/integration and strategic planning experience.

Smart customer interactions start with smart business leaders. Karen has an experienced track record for winning and she knows our business inside and out. Not only has Karen been a director of Harte Hanks since 2009, she also brings nearly five years of COO and president experience in the telecom, cloud and managed services industries in both consumer and business segments, stemming from her time at CenturyLink, Inc.

David is founder and CEO of 3Q Digital, Harte Hanks’ digital marketing agency. Prior to 3Q Digital, he held senior marketing roles at several Internet companies, including Rentals.com, FindLaw, Adteractive, and Mercantila. David currently serves on advisory boards for several companies, including Marin Software, MediaBoost, Mediacause, and a stealth travel start-up.

Korey is Hate Hanks’ head of analytics. In that role he manages a large international team of data scientists, analysts, developers, strategists, and business developers that work together to develop, execute and optimize marketing strategies.

Alan leads Harte Hanks’ global creative department across four locations in US and UK. His teams specialize in bringing brand strategy and audience insights together within integrated campaigns across customer touchpoints – digital, social, direct, experiential and traditional. He has worked for some of the world's biggest brands including Samsung, IBM, Sony, Hyundai, Bank of America, Coca Cola, Cisco and Time Warner.

Behind every great brand is a creative mastermind. As Chief Marketing Officer for Harte Hanks, Frank Grillo brings creativity and an emphasis on customer centricity to the brand. Frank is laser-focused on two of our clients’ critical needs—defining solutions for digital and data, and raising the Harte Hanks profile with external audiences like media, analysts and investors. He also works hand-in-hand with our sales organization to support and grow current and prospective clients.

Ken is chairman of the Harte Hanks Marketing Advisory Board. He is the Regents Professor of Marketing Emeritus at Georgia State University, and has extensive board experience including chair for the American Marketing Association, Matchstic (a branding agency), Dagger (a digital agency), and Funding U (an Internet funding company for university students). His consulting clients have included corporations such as Chick-Fil-A, Leapfrog IT Services, Engauge (a digital marketing agency), Delta, HoneyBaked Ham, Coca-Cola, Home Depot, IBM, Kimberly-Clark Healthcare and AirTran. He has published 10 books and writes a marketing column for the Atlanta Business Chronicle. Ken has an MBA from Harvard and a Ph.D. in Marketing from University of Michigan.

Baker Foundation Professor of Business Administration, Harvard Business School

John is Baker Foundation Professor of Business Administration at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. John is the former director of the Journal of Interactive Marketing and is currently developing a course on Big Data in Marketing. He founded the HBS Digital Marketing program and taught Digital Marketing Strategy. His research on marketing management and consumer behavior has been published in a variety of journals (for example, the Journal of Consumer Research and the Harvard Business Review). John has a Ph.D. in Marketing from the Wharton School, University of Pennsylvania and an MBA from the University of Cape Town.

Accenture Professor of Marketing, Carroll School of Management at Boston College

Kay is the Accenture Professor of Marketing in the Carroll School of Management at Boston College. Kay’s main areas of expertise are customer management, customer equity, and the dynamics of customer-firm relationships. Her two new areas of research are how firms should manage customer feedback, and customer experience management. Kay has authored three books, one of which received the AMA’s Berry Book Prize for the best marketing book published in the past three years. Her research appears in leading marketing journals including the Journal of Marketing. Kay received her MBA from Wichita State and her Ph.D. in Marketing from the University of California, Berkeley Haas School of Business.

Albert Wesley Frey Professor of Marketing, Tuck School of Business, Dartmouth College

Scott is the Albert Wesley Frey Professor of Marketing at the Tuck School of Business, Dartmouth College. His expertise includes database marketing, sales promotion, and marketing mix models. Scott is published in journals such as Marketing Science, Journal of Marketing Research, Journal of Marketing, and Journal of Interactive Marketing. He is the co-author of two books: Sales Promotion: Concepts, Methods, and Strategies; and Database Marketing: Analyzing and Managing Customers. He is an Associate Editor for Marketing Science and is on the editorial boards of the Journal of Marketing Research, Journal of Marketing, Journal of the Academy of Marketing Science, and Marketing Letters. Scott earned his Ph.D. at the Sloan School of Management, MIT.

Assistant Professor, University of Virginia, Darden School of Business

Kim is Assistant Professor at the University of Virginia Darden School of Business. Her research area is marketing strategy with a focus on understanding how Board and C-Level roles, characteristics and decisions impact firm marketing performance. Kim has published over 100 articles in media such as Forbes, Ad Age, CMO.com, HBR.org and The Journal of Retailing. She has also performed brand manager and marketing executive roles for companies like P&G, David’s Bridal, Aurora Foods, and PetSmart. Kim has an MBA from the University of Arizona Eller School of Business and a Ph.D. from Indiana University Kelley School of Business.

Aaron Chestnut Leads overall marketing strategy for First Tennessee Bank, including retail marketing, business marketing, affluent/wealth marketing, brand management, customer insights, Salesforce.com, and database marketing. He began his career in retail banking at Comerica Bank and has worked in senior marketing roles for companies such as AOL, Quicken Loans and Fathead prior to joining First Tennessee in 2008. Aaron earned a B.A. in marketing, an M.S. in finance and has more than 18 years of marketing experience.

Tami Mohney is an Executive with 20+ years of experience across multiple consumer industries, uniquely able to evaluate quantitative and qualitative information from every business discipline, informing the development of new customer centric strategies, driving growth and profit from both current and new businesses. She focuses on data driven omnichannel growth strategies, applied across all marketing channels. In her current role at Modell’s Sporting Goods, Tami is responsible for the development and execution of all marketing efforts, inclusive of mass and direct. She has implemented and enhanced a customer loyalty program, and has built a cross channel, segmented direct marketing strategy resulting in double digit growth of the customer database and associated revenue. Prior to Modell’s, Tami spent 13 years at Direct Brands, the largest member-based retailer for media products in the US. Among several other roles in the company, Tami led the transition from a catalog business to a digital business, inclusive of an affinity-based email marketing program. In addition to her database marketing experience, Tami spent 9 years leading Customer Service operations in the health insurance and direct marketing industries, adding to her 360 view of the consumer. She has a Bachelor of Science degree in Biochemistry from Penn State University.

Carla Moradi is HUB International’s Executive Vice President of Operations and Technology. In this role she is responsible for leading the implementation of strategic enterprise-wide customer technologies, sales enablement programs and operations, supporting all HUB regional locations throughout the US and Canada. Prior to joining HUB, Carla served as Group Vice President & CIO at Walgreens Boots Alliance where she was responsible for IT infrastructure, architecture, security and technology field operations.

Carla holds a Master of Business Administration in Finance from the A.B. Freeman School of Business and a Master of Public Health in Health Administration from the School of Public Health & Tropical Medicine at Tulane University.

She has received numerous awards including IBM’s Impact Innovation Award, Retail Information System’s Retail CIO of the Year for Innovation and VMWare Most Innovative Customer Award. She is a champion for women’s technology careers, having participated in numerous events and initiated the “Women in Technology” forum series while at Walgreens.

Chief Marketing Officer for Harte Hanks, Frank Grillo brings creativity and an emphasis on customer centricity to the brand. Frank is laser-focused on two of our clients’ critical needs—defining solutions for digital and data, and raising the Harte Hanks profile with external audiences like media, analysts and investors. He also works hand-in-hand with our sales organization to support and grow current and prospective clients. With more than 25 years of sales and marketing experience, Frank has helped many brands expand and transition their marketing strategies through periods of significant change, innovation and disruption in the marketplace. He’s also had a hand in more than 15 acquisitions over the course of his career, and he has become an expert at blending two brands together, retaining the best of each company and forging sales success alongside current products and solutions.

Karen Puckett is President and CEO for Harte Hanks. An accomplished leader with over 20 years of experience in senior management roles and a track record for implementing winning strategies, Puckett has a deep understanding of what it takes to successfully grow a business both organically and through acquisitions—she’s overseen 15 of them in her career—and how to steer a company through shifts in industry dynamics.

Amy has 25 years of broad-based domestic and international experience in digital marketing, e-commerce and digital business transformation. She currently heads CRM Planning and Marketing Technology at R.J. Reynolds, and previously led Krispy Kreme’s global digital, mobile, social and loyalty marketing. Prior to Krispy Kreme, Amy oversaw global digital strategy for premium espresso coffee brand illycaffè where she launched and directed e-commerce in the US, Europe and China and managed the company’s web, mobile and marketing technology groups.

Prior to illy, Amy was a Partner at digital agency Harp Interactive and Principal of Eat Street Marketing, working with early-stage ventures as well as some of the world’s iconic brands such as Frito-Lay, Evian, Dannon, Coca-Cola, Beefeater and Johnson & Johnson to accelerate growth through deeper understanding of evolving consumer dynamics and the power of digital connection.

Brian’s 20+ year leadership background is rooted in building, innovating and scaling Go-To-Market, Marketing, and Sales/Channels programs and systems with a laser focus on driving business transformation and accelerating measureable revenue growth. Brian has held a variety of leadership roles across the Sales/Marketing lifecycle including Global Demand Generation, Product/Industry Marketing, Marketing/Sales/Data Platforms, and Business Development.
Brian currently reports to the Xerox CMO and leads Global/Regional Demand Generation/COE, Global Datamart/Analytics, and Marketing Technology Platforms for Xerox’s $12 billion business. Prior to joining Xerox, Brian held a variety of leadership roles at Cisco and early stage growth companies. Brian spent 14 years at Cisco where he led Cisco’s global product launches, all demand generation campaigns, insides sales/marketing team creation, and a $400 million business development team. In addition, he led the rollout of web/mobile apps for Salesforce.com, Marketing Automation, and Cisco’s first-ever Global Datamart which delivered $1.5 billion in leads and rich customer intelligence to 15,000 sales/channels reps in 75 countries and 16 languages. Brian holds B.S. degree from Virginia Tech in Systems Engineering and Operations Research. Outside of work, Brian is passionate about his family, his faith/church, and fishing.