Kady H.

Misrepresented, no access to any amenities, NOT a luxury apartment. AVOID.

We booked this apartment through a company in Toronto called Atlas Suites, who books through CanadaStays. We were coming for the Blue Jays playoff games and wanted to spare no expense to stay in a beautiful luxury apartment near the water and Rogers Centre, truly making this a once in a lifetime experience. We had no major plans other than the Blue Jays game, so having an amenities centre with a pool and gym was a must for us. We arrived Friday around 11 a.m. and dropped off our bags with their office, which went relatively smoothly aside from one somewhat rude security guard at the building's desk, who did not work for Atlas Suites.
When we arrived at the suite at 3 p.m. after the "cleaning", it didn't look as though much had been done aside from a surface wipe, re-making of the beds and re-stocking of toilet paper, etc. There was no gift left for us upon arrival, contrary to what the listing says. But no matter - we were excited to be in Toronto and could deal with a few discrepancies/a little dust. It went downhill from there, however. There was no luxury to be seen. When we walked in, the front closet with mirror was completely dismantled/broken and the doors were caved into the closet, rendering it useless. The blinds fell off the window sill when we tried to open them, and instead of looking out at the water as the listing portrays, we faced Spadina Ave and looked at the Gardiner Expressway from the balcony. No water views from any room. The furniture is cheap, uncomfortable and worn-out. The main living room has a dirty red shag area rug that is matted together and has an unpleasant smell.
The television is definitely not HD - the cable box looks to be from about 2004 and only 30 of the channels work. No extra sports channels, no A&E, no TLC, no Slice, no HGTV, etc. When we did watch the Oilers and Canucks game, it was impossible to discern the players from the ice because the picture quality was so bad. So if you're looking for a relaxing night in on the couch with a good movie at the end of the day, look elsewhere.
The main reason we booked this "luxury" apartment was for the amazing amenties centre. The listing mentions that you get access to the pool, hot tub, gym, bowling alley, pool tables, barbecue, etc. It's true - the building does have a lovely amenities centre. Unfortunately, when you arrive at their security desk, the guard will inform you that suite 802's FOB has been de-activated, you have no access, and the company, Atlas Suites, is breaking the condo complex's rules by providing you with a short term rental. Basically, you could be evicted and out of a place to stay, should they choose.
When we attempted to contact Atlas Suites about this, we received zero response, other than calling the "emergency" line, which a quick Google search revealed just went back to their offices. The on-call employee informed us that nothing could be done to rectify any of the issues until Tuesday, our check-out day.
We were extremely disappointed in our stay with Atlas Suites, having paid $300 a night for a very sub-par experience in a dingy, worn-out apartment with no extras to speak of. We could have stayed at a much nicer hotel for the price, had we known. Please, if you enjoy comfort and a few small luxuries like being able to see the puck on your TV while watching hockey, stay elsewhere.