I recently stayed here while I was in Pomona on a business trip. The hotel is located right on the main strip of Garey Avenue and is close to Western University.
Upon arrival, I was allowed to check in early at about 10:00 A.M. That was very nice of them as my plane landed early. The exterior of the hotel is nice and fits in well with the surroundings. The area itself does not appear very safe as I had several homeless people hassle me outside of the hotel asking for change. I tried giving one a bottle of water and he told me he wanted money, not water. The lobby of the hotel is well kept and attractive, but do not be fooled as the terror lies within.
First, I was not given the room that I requested. I asked for a handicapped accessible room on the first floor and was given a second floor room instead. Not the biggest deal. At first inspection the room seemed very nice. It was a spacious room and a spotless bathroom. It has the usual commodities, such as a refrigerator, hair dryer, etc. I unpacked and started to settle in. That evening, the itching began. It started as small red bumps with a mild itching sensation. I have allergies so I was wondering if somebody had brought a cat into the room at some point. I was praying it wasn’t bed bugs. I went to bed that night and had a hard time sleeping as the itching continued.
I awoke the next morning and went to the breakfast downstairs. It was nicely set up and it seemed fresh. I was still pretty itchy that morning and had to take an antihistamine. I left for my meetings. When I returned that evening, I discovered the source of my pruritus. My entire room was covered in black ants! There were in the living area and all over the bathroom. The bathroom seemed the worse. They were on my toiletries, towels, it was unbelievable. They were coming from a crack in the wall. I have allergies to several insects and black ants are on that list. I promptly went down to the front desk only to find it vacant. So rang the bell several times and still nobody. I waited at the front desk for almost 15 minutes and still nobody even showed. I continued to ring the bell loudly. I finally got fed up and walked around to a door labeled management or something along those lines. I walked right in and there was a man in there playing on his cell phone. I asked where anyone was for the front desk and he did not speak or understand English. I mean, why would someone in America understand or speak English, right? He shuffled over to the breakfast area and I followed as I was curious. There we found a rather large staff member eating the food for the breakfast bar in the morning! She walked to the front desk, still with food in her mouth, and I explained my issue. She was quick to apologize and told me that the hotel has had an insect problem in the past. She said that she would have the management contact me. She was able to move me to another room. The itching had gotten worse and I had to take a little prednisone to help. The

I liked the location and the price was decent.
Served its purpose - for sleep, shower, and relaxing for a bit.

The room smelled as if it had been vacant for a long time due to the stale air in the room. Having the a/c on would probably prevent that and some newer bedding and a fresh coat of paint wouldn't hurt it either. Upon removing the top sheets on my bed, I found ants on the crevice and ants randomly all over the room(on the desk, on the Nightstand, mainly in the bathroom.) The gym equipment had a layer of dust
Covering it and the pool had some black gnarly things sitting at the bottom of it.

I like that it's pet friendly. I was able to bring my Labrador with my partner. Will definitely stay here again.

The bed sheets were not too soft. It does get busy because of the convention center nearby.

Bien 7.4

4 nov. 2014
Soumis par Carlos

This was my first time ever in a hotel, the staff was nice enough to explain to me how things worked and what accommodations they had available on site. The room was well organized was clean, no one bothered us for the entire duration of the stay. We had a nice view on the fifth floor to the pool and trees, and actually we could even see towards the mountains. I had no problems checking in or out and no extra charges were added due to prepaying the room. Overall a great stay, can't wait to go again.

The only major problem I had was that in the morning for breakfast. We went to the restaurant inside of the hotel and were served by Ashley, the problem with her was that she never returned to me with my change when I had paid for the meal. Breakfast for two came out to just over $30, I paid with cash and expected to receive around $10 back. I waited for ten minutes until i finally went back to restaurants desk and asked for my change there. One of the other workers there was nice enough to correct the situation, during that time we over heard her asking Ashley: Did you keep their change again? Indicating that this incident has happened before. I received my change shortly after and the other server apologized. Ashley appeared once more before i walked out, she continued working and serving another party as if nothing had happened, never making eye contact with us even as she passed by.

Wish there were a pool or room service available, but many, many dining options right across the street. The sink is a little too high for a 5 yo child to reach on her own, would've liked a handheld shower.

Had a very pleasant stay, look forward to visiting here again. Although the hotel has no pool, the pool at Pomona College is available for public use for a few dollars. It's a few blocks away. Lively restaurant scene across the street but you don't get too much noise. For our room, the wall with the door was all glass, so you have to draw a curtain for privacy. Room is still nice and bright, and the a/c, though loud, worked really well and cooled the room quickly. Very pleasant place to stay, conveniently located to the very cute Claremont Village.

What I liked best, besides the microwave, refrigerator, friendly staff, iron and ironing board, the spaciousness room, was the balcony. I could sit out side and relax. I also liked the elegance of the room furniture.

The only thing I did not like which was minor compared to the amenities was the location of the closet. It was too close to the door.

The hotel was located within walking distance of BC Cafe, Norms Restaurant, McDonald's, other eateries, and minutes away from downtown Claremont.

Good location. Close to shopping & dining. Make sure you request non-smoking, non-freeway rooms.

I asked for non-smoking King rooms. I was given 3 SMOKING rooms. I didn't even think California still had such things. Very disappointing & staff could not make the correction for the 1st of 3 nights. Had to relocate for the 2nd & 3rd nights.