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Faulty Vax carpet cleaner could of killed

Sadly our experience of the Vax V124 is horrific. The item was recommended by Which? and Good Housekeeping and we bought on those recommendations.After 40 minutes, it caught fire burning the carpets and a leg. One of the most scariest experiences ever. Blue and yellow flames came out of the machine and smoke filled the room. Vax have offered to refund the price of the machine and pay for a professional cleaner to clean the carpets. Now I am know genius but adding water and cleaning fluid to burnt carpet fibres isn't going to make it grow...unless you know otherwise?

When they picked up the machine, they did some tests and it was inconclusive as to their error. So worrying that more machines like this could be out in the public domain - or on shop shelves - ready to burn someone elses carpets or body. Horrific experience. Avoid at all costs.

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Excellent carpet cleaner.

Having always gotten cleaners to clean my carpets, I decided to try it myself buy buying this. I was able to get it from Currys for £199.99, so slightly cheaper than the prices shown here.

To my nativity, I was expecting the cleaner to be set-up straight away and ready to be used. I didn't realise, however, that you install it yourself, and due to the sheer size of the cleaner, this took quite a long time indeed - about an hour at the least.

The cleaning element itself is pretty simple, as all you have to do is add a cleaner liquid (given with the cleaner) and then push a button at the top, and start cleaning the carpet like you would with a vacuum - if you still don't understand, the instructions are very clear in the leaflet.

So, did it live up to my expectations? Certainly. The difference it made on my carpet was remarkable and all the dirt, and little bits that can't be removed by a normal vacuum got removed with ease. In fact, the booklet recommends you to rinse the carpet after, but it did such a splendid job with the wash alone, I didn't need to have done it.

I've used it twice now for the carpet in my living room, at a time span of 6 months, and each time, I have noticed the difference in my carpet's appearance.

So, are there any downfalls? I guess the price is fairly high, and it is very heavy to carry upstairs and down, but apart from that (after installation), I wouldn't say there are to be honest.

Overall, I recommend you buying this if you want to give your carpets a fresher appeal.

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This carpet cleaner does what it says on the tin! It worked wonders on our carpets - give it a go!

We used the Vax carpet cleaner as soon as we received it and were very surprised by the results. Having a beige carpet we always find it is mucky - it is constantly used by us, our toddler and the dog! After our initial test we found instantly that the carpet was a lot cleaner and set about cleaning the stairs carpet and upstairs. Again we were pleasantly surprised that the carpets did appear a lot cleaner.In the past we have used other carpet cleaners and feel that they did not work so were very skeptical over whether this particular carpet cleaner would work. One thing we noticed was although it is a fabulous carpet cleaner it is certainly not a stain remover!!

The technical bits.... The machine is a beast! It is quite heavy (even the UPS delivery person struggled to carry the huge box) and large so make sure you do have suitable space to keep this when not in use.It was very easy to setup - but do read the instructions before you start! The clean water (3.7l capacity) and solution are in separate containers and the dirty water fills in another separate tank (3.3l capacity). We found this handy as we were not wasting any of the solution when were no longer cleaning! We were shocked by how quickly the dirty water tank filled with dirty water, but it also proved the cleaner was doing its job!This particular Vax has heated cleaning which I feel helps clean the carpets better than other cleaners, I certainly felt the heat when I was pulling the cleaner back towards myself.Alongside heated cleaning the Dual V-124A has 5 brushes that gently scrub your carpets ensuring to get get deeper into the grain and giving it a thorough clean. The cleaner has an Automix system for mixing the clean water with the Vax Ultra Plus solution, we probably used around a third of the bottle just on our downstairs carpet, but for this it was certainly much much cleaner.

Neatly attached to the main section of the cleaner is a separate powered 'SpinScrub' hand tool (has 3 brushes), this is easily attached via the long hose (2.3m) to the clean and dirty water tanks in order to easily clean the stairs or upholstery. We found using this on slight spills seemed very effective as it was easy to control cleaning a small surface area.

The main On/Off Controls and also Wash/Rinse are on the main handle just lower than where you place your hand to grip the cleaner.

All in all a very easy to use and very sturdy carpet cleaner that does actually work. It is an aesthetically pleasing cleaner and when using because it is quite bulky you do feel it sticks to the floor ensuring it cleans everything in its path.

My own personal opinion is that the heated element of this cleaner and the brush technology ensures the Vax V-124A Dual V works better than any other cleaner and I will certainly be using it again and will recommend to friends. The price tag is a little hefty (RRP £329.99) but with a little shopping around a cheaper price can be found. Definitely worth the money and definitely worth trying!!

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excellent - would reoment to everyone

My experience with the Vax V124 has been excellent so far.The box it came in was large and heavy - but I was pleasantly surprised to find most of the unit assembled ready for use, I would not of liked to put it together myself as it does look like a very technical piece of equipment. There were just a few tools that needed fitting on the back and they were not much trouble at all. I found the manual a bit daunting at first, but when I read it step by step with the carpet cleaner in front of me and looked at the diagrams it all became very clear and simple.Basically you fill the top tank with warm water, the side tank with cleaning solution and the bottom tank collects the dirty water. There is a button which you press in on the handle (as you are holding) which releases the water mixed with solution to the carpet and when you let go of the button the cleaner then switches to sucking mode and draws the solution back from the carpet along with all the dirt etc. So you do it in patches with a stoke forward and back with the button held in and wetting the carpet and a stroke forward and back with the button released and machine drawing in the water and dirt.The first room I cleaned was my daughters. The water that was collected in the bottom tank was black! It looked disgusting, but I felt pleased that it was in tank rather than spread around my daughter's room where she plays! Seeing the color of the water really shows you how thorough this machine cleans. I have used a smaller Vax spring washer before and had been a little frustrated at how slow I had to go to get a good cleaning suction, but this machine allowed me to move a bit quicker getting the job done faster (not at the speed you hoover, but I expect that when cleaning your carpet as I want good results). It also dry's very well and my daughter was able to potter about her room when I finished (I actually found her smelling the carpet and rolling around on it, so it must of been nice clean!) The ultra plus solution we used left a nice clean smell behind and really seemed to get a good deep down clean on the carpet. Much better than the supermarket one I had previously used.I was impressed with the other features on the cleaner. You can have it set to wash or rinse and have the brushes set on or off (brushes on and wash on is what you used for a good carpet clean) Rinse is water only - without solution. I used the rinse and sucking mode when my daughter has a little accident on the carpet and also when my husband spilt a can of larger and it picked up the entirety of both without leaving a trace I was thrilled.I have now cleaned many carpets in the house and even both sets off stairs using the hose and tools which I thought would be confusing and difficult at first glance and the equipment looked rather technical, but it was very easy when I got down to it. Emptying the dirty water is very easy you just push the handle down and unclip the bucket and pop it back in. Each time I have used the machine I have found the bushes work very well, afterwards they can get a bit dirty, matted in hair and gunk from the clean so have been giving the unit a clean and pulling off these excess bits of dirt where possible as I was a bit worried about it all getting clogged up and not cleaning as well.One thing I found happening a lot towards the end of cleaning a carpet was that the first cleaning strokes and spread of solution became soapier and suddier, I realised that this is because the warm water tank (top) needs topping up as there is not much left to mix with the solution. This is something I forget to do when I'm in the zone having a good cleaning session! There is also a yellow float in the bottom tank that tells you then the dirty water needs emptying as if it is too full the cleaner will stop working as there's nowhere to store the dirty water.I wouldn't be without this carpet cleaner now, it has become a necessity to me and makes keeping the household clean so much easier. I would definitely recommend one if you can afford it, it is money well spend for a high quality piece of equipment and is not as technical to use as it looks. My husband is thinking of doing the car upholstery next and all the family want to borrow it!

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Does a very good job, cream carpets look cream despite the best efforts of my animals!

When moving into a rented property which had cream carpets I panicked slightly so invested in this product when it came out. I have 2 cats and a boxer puppy so I needed any assistance in keeping these carpets clean. There are a variety of cleaning fluids you can buy to use in it, a general spring clean freshness and tougher pet cleaning solutions. There is also a concentrated pet stain spray that you can pre treat areas with. The cleaner itself is heavy but makes you feel like its really working on the carpet because of this! Its easy to figure out with minimal attaching of buckets/tubes etc. My one before was also a vacumn cleaner and it was too much to make the changes each time! Switches on handle and a lever that you hold in whilst pushing to administer cleaning solution. Also a rinse cycle to wash out any unwanted detergent. Carpets are left damp but not sopping. Haven't had to get the instructions out since first using it. Shocking how much dirt comes out of your carpet but they do look like new after each washing. I try to do mine at least once a month now as I need to really with the mutt but it always looks lovely when done. Would definately recommend to anyone and have even sung its praises to my dad ... the drawback being there that I was asked to clean 3 of his rooms with it! It took a while as his house is bigger! The main knack with this is to gooooo veerrry slooooowlyyyy over the carpets and I also wiggle it side to side a little over stubborn marks! Seems to do the trick!

Easy to understand instructions, quite heavy but does clean. Containers are not huge so easy to move and empty or refill clean water. Because they are not massive it does mean emptying after each room/carpet, more frequently if a more thorough washing is done.

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Product Details

The Vax V-124A Dual V Carpet Washer combines an easy to use upright design and dual-V technology to provide constant suction along the floor head for enhanced carpet cleaning and drying. This carpet washer has SpinScrub Brush technology that has 5 brushes to loosen dirt from the carpet. The heated cleaning helps wash and dry efficiently and the automix cleaning system guarantees an optimum mix of water and cleaning solution to clean and dry your carpets. A 2.3-metre hose, a 3.7-litre clean water tank capacity, and 3.3-litre dirty water tank capacity complement the functionality of the Vax V-124A Dual V Carpet Washer . You can get superior carpet washing performance from this cleaner that can also clean upholstery, carpets on stairs, and accidental spills. The feature-packed Vax V-124A Dual V Carpet Washer will give your carpets a good clean and make them as welcoming as ever! Characteristics Type Upright Carpet Washer Power (Watts) 1350W Bag volume or reservoir (litre) 3.7L clean water tank 3.3L dirty water tank Power regulator On handle Indicator for bag content Visible transparent collector capacity level Ergonomy Cable length 9 metres Others Colours Crimson