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Trading Standards - Product Safety

Trading Standards is responsible for enforcing the laws relating to the safety of goods we buy in the shops. We conduct surveys on particular product categories throughout the year. We also respond to complaints brought to us by members of the public. We may arrange for products to be tested in a laboratory to see if they comply with safety standards. If they don't, we can bring this to the attention of the manufacturer and may even bring a prosecution in serious cases. Where we find unsafe goods on sale officers have the power to seize them and remove them from sale. Advice is given to local producers and importers on safety matters.

Examples of common safety problems are:

Sharp edges or points on toys

Toys with small detachable parts which could choke

Badly designed or constructed electrical items

Toys with toxic metals such as lead in the paint

If you have a problem, which you believe could be a safety issue, it is important to bring it to our attention. You can do this by letter, telephone, fax, or e-mail . It will be helpful, but not essential, to retain any packaging, instructions, receipt and other relevant information.

If you have any queries, or would like to make a complaint you can contact the Citizens Advice consumer helpline on 03454040506or visit www.adviceguide.org.uk