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FAQ for customers

What you need to know about Azure Marketplace

Azure Marketplace provides access and information on solutions and services available from Microsoft and our partners. Customers (IT pros and developers) can discover, try to buy cloud software solutions built on or built for Azure. Our catalog of 8,000+ listings provides Azure building blocks, such as Virtual Machines (VMs), APIs, Azure apps, Solution Templates and managed applications, SaaS apps, containers, and consulting services.

Who are Azure Marketplace customers?

Azure Marketplace is designed for IT professionals and cloud developers who are interested in commercial IT software and services.

What type of products are currently available in the Azure Marketplace?

The Azure Marketplace offers technical solutions and services from Microsoft and partners built to extend Azure products and services. The solution catalog spans several categories, including but not limited to:

With Azure Marketplace, customers can discover technical applications built for or built on Azure. It combines Microsoft Azure's market of solutions and services into a single, unified platform to discover, try, buy, or deploy solutions in just a few clicks.

Prepaid credits and other forms of monetary commitment cannot be used to pay for software license fees, but can be used to pay associated Azure usage charges. Exceptions are listed in Azure monetary commitment.

Can I choose which Microsoft Azure region(s) to deploy my Azure Marketplace purchase?

The customer has the option of deploying to any Azure data center region they enable. We recommend selecting the data center locations closest to your services to optimize performance and control budget.

If I accidentally delete an Azure Marketplace purchase, can I "undo" the action?

No, deletions are final. If a subscription is accidentally deleted, it can be repurchased. Any unused functionality or prepaid services are lost.

Am I warned if I try to delete an Azure Marketplace purchase that is in use by one of my applications?

No, Azure provides no warning when deleting a purchase, even if it is currently in use, or an application is dependent upon.

If my Azure Marketplace purchase has any dependencies on other assets such as an Azure website, do I have to manage them?

Dependencies are not automatically managed for Azure Marketplace offerings. Carefully review the description of Azure Marketplace purchase before using it to determine if there are any dependencies needed prior to deploying the solution.

Can I buy Azure Marketplace solutions from an Azure Cloud Solution Provider?

If the publisher has configured their offering to be available through the CSP channel, it will be available through your reseller.

What countries/regions are supported for purchasing applications and services sold/provisioned through the Azure Marketplace?

Azure Marketplace is available to Microsoft Azure customers in the countries/regions listed in the participation policies.

Deploying a solution from Azure Marketplace

I have deployed an Azure Marketplace Virtual Machine (VM) to a subscription, and I now want to migrate the subscription from one Azure account to another. Is this currently supported?

To migrate an Azure subscription, including Azure Marketplace VMs and services, delete or cancel any prior Azure subscription before associating to the new Azure Account. Once the migration is completed, resulting usage fees are billed using the new registered account’s method of payment.

I want to migrate an Azure Marketplace Virtual Machine (VM) subscription to my Enterprise Agreement. Is this currently supported?

To migrate an Azure Marketplace Virtual Machine (VM) subscription to an Enterprise Agreement, stop or cancel any prior subscription before the migration. Once the migration of your Azure account and associated subscriptions are complete, you can repurchase the Azure Marketplace VM or service. The resulting usage fees are billed quarterly under your Enterprise Agreement.

BYOL Model: Bring-your-own-license. When obtaining a software license directly from the publisher or a reseller, there are no additional software-related charges or fees.

Bundled:

Azure subscription is included with the publisher’s Independent Software Vendors (ISV) solution pricing.

Charged:

Free: Free SKU. No charges are applied for software license fees or usage of the offering.

Free Software Trial: An offer that is free for a limited period. There is no charge for the publisher’s software license fees for use during the trial period. Upon expiration, it automatically converts to a paid offer based on standard rates issued by the publisher.

Usage-Based: Rates are charged or billed based on the extent usage of the offering. For Virtual Machines Images, it is charged on an hourly fee. For Developer services and APIs, it is charged per unit of measurement as defined by the offering.

Monthly Fee: Rates are charged or billed a fixed monthly fee for a subscription to the offering (from the start date of the subscription for that plan). The monthly fee may be prorated for mid-month cancellations or unused services.

How should I provide my software license key for BYOL marketplace solutions and what role does Azure Marketplace play?

Acquisition and enforcement of license credentials for BYOL solutions are the responsibility of the publisher. For Virtual Machine offers, the acquisition of the license key typically occurs in the publisher’s application after the application has started. When using a Virtual Machine offer deployed via an Azure Application Solution Template, the ARM template can be configured to prompt the user for a range of inputs including license credentials.

These are the most common options per offer type:

Virtual Machine Offer:

Option 1: The acquisition of the license key typically occurs in the publisher’s application after the application has started.

Option 2: The license key is entered by the end user (via command line / web interface provided by the offer) after the deployment of the VM offer in the selected subscription. The license can be a key and/or file, as determined by the publisher.

Azure Apps (Solution Template and Managed Apps):

Option 1: The ARM template can be configured to prompt you for a range of inputs including license credentials. This can be done as a license file (File upload) or a key (textbox input), before the deployment of the offer, in the end-user subscription.

Option 2: You can enter the license key via command line / web interface provided by the offer. It is done after the deployment of the Azure Apps offer in the selected subscription. The license can be a key and/or file, as determined by the publisher.

What is the difference between ‘Free Trial’ and ‘Free Software Trial’?

A ‘Free Trial’ subscription offer is perpetually free. A ‘Free Software Trial’ ‘(Try It Now’) offer is a paid offer, but free for a limited trial periods.

Do I need to have a payment instrument (for example, credit card) on file to deploy Free Tier or bring your own license (BYOL) offerings?

No. A payment instrument is not required to deploy Free Tier or BYOL offerings. However, Free Trial offerings require a payment instrument. Listings that include the Get it now or Free software trial buttons are deployed into the selected Azure subscription. These listings are billed using the selected account’s registered method of payment. Azure usage charges are billed separately from software license fees.

If they have questions about pricing for offers sold on the Azure Marketplace, who does an Enterprise Agreement (EA) indirect customer contact?

Can I control my employees' access to Azure Marketplace and purchasing privileges?

Yes, for Enterprise Agreement (EA) customers, the enrollment administrator may turn off purchase privileges for all accounts on the enrollment and turn it back on long enough to make a purchase. Additionally, all customers can use Azure Policy to restrict deployment options for their Azure subscriptions, including management of Azure Marketplace resources.

Specific Azure Marketplace offers can use Azure subscription credits or monetary commitment funds. See Azure monetary commitment for a complete list of products participating in this program. These offers do not include BYOL or BYOS options. All other Azure Marketplace offers cannot use Azure subscription credits or monetary commitment: such as the free one-month trial credit, monthly MSDN credits, credits from Azure promos, monetary commitment balances, and any other free credits provided from Azure.

How do I pay for these subscriptions? Do my Azure Marketplace purchases appear on the Azure bill, or is there another bill?

MOSP - Microsoft Online Subscription Program (i.e. web-direct) customers are charged against the same credit card that is on file for their Azure subscription profile. If you do not have a credit card on file, then you cannot purchase from the Azure Marketplace. In this case, you received a special waiver to have your Azure charges invoiced to you instead.

Enterprise Agreement (EA) customers are charged against their EA. Specific Azure Marketplace offers listed here are first deducted from any available monetary commitment, then billed as an overage on a single quarterly invoice. EA indirect, education, and government customers are billed by their Licensing Solution Provider (LSP).

Where can I view my Azure Marketplace subscription details and billing information?

Cloud Solution Provider (CSP) partners can view Marketplace purchase details for each customer in Partner Center within the Order History tab after selecting a company in the Customers view.

How do I cancel an Azure Marketplace add-on to Azure VM?

Since the add-on is associated to the Azure Virtual Machine (VM), to cancel the Azure Marketplace purchase, first stop the VM by deleting it. Thus stopping all subscription usage and charges on the Azure Marketplace purchase.

How often am I billed for my Azure Marketplace purchases?

Enterprise Agreement customers, for the specific services outlined, first have available monetary commitment funds reduced by the total cost for these services in the month they are consumed. All Azure Marketplace offers that do not deduct from monetary commitment, are billed monthly in arrears. Annual SaaS subscriptions are billed once for a full year’s services.

MOSP - Microsoft Online Subscription Program (web direct) customers are charged monthly against the same credit card that is on file for their Azure subscription profile. Annual SaaS subscriptions are billed once for a full year’s services.

Although most Microsoft subscriptions can be easily converted to an Enterprise Agreement, Azure Marketplace purchases within those subscriptions cannot.

To migrate other services purchased from the Azure Marketplace to an EA subscription, first cancel the applications from within the existing MOSP subscription, and repurchase those applications within the EA subscription. By doing so, you can submit a credit request for a refund during the potential month of overlapping coverage between the Marketplace service subscriptions - create a support ticket.

What is the difference between "price", "software price", and "total price" in the cost structure for Virtual Machine offers in the Azure Marketplace?

"Price" refers to the cost of the Azure Virtual Machine to run the software. "Software price" refers to the cost of the Marketplace publisher's software running on an Azure Virtual Machine. "Total price" refers to the combined total cost of the Azure Virtual Machine and the Marketplace publisher's software running on an Azure Virtual Machine.

Can I apply Azure subscription credits or monetary funds on my account towards Azure products and services required to run Azure Marketplace offers?

Yes. Azure subscription credits or monetary commitment funds on the account can be used toward Azure products and Azure Marketplace offers. For example, Azure monetary commitment funds can be applied towards the "price" component of a Virtual Machine offer in the Azure Marketplace. However, Azure subscription credits and monetary commitment funds can only be applied towards certain Marketplace publishers’ software ("software price") running on an Azure Virtual Machine.

How do I find out how much of my Azure Marketplace purchase I have used?

An estimated usage information can be found in the Microsoft Azure management portal. Such estimated usage information may not include recent activities, and may be based on projections derived from past consumption. During the public preview, this capability may not be available for all purchases and may vary based on product type.

Customer support

Who do I contact for general support issues with Azure Marketplace?

For general application support regarding usage or troubleshooting, contact the application publisher directly.

Who do I contact if I have questions about pricing or terms for partner solutions sold on the Azure Marketplace?

Contact the publisher provider for all technical product support. Publisher contact information and/or a link to the support website can be found on each solution details page on Azure Marketplace.

If I am not satisfied, can I return a purchase?

Purchases made from Azure Marketplace cannot be returned but can be canceled/deleted. Consumption based offers are billed according to usage, so when it stops, charges stop as well. Subscriptions are canceled and will not be billed past the current billing period. If a subscription is canceled shortly after purchase (24 hours for monthly and 14 days for annual), a full refund is provided.

Customers must directly contact the publisher for any technical issues relating to their Marketplace service or purchase. Publisher contact information and/or a link to the support website can be found on their solution details page on Azure Marketplace.

A Dev Center account is required to enable Microsoft to bill the customer on the publisher’s behalf for a Transact listing type. Dev Center account registration enables Microsoft to validate the legal, tax, and banking information for your company.

How do I get started with Dev Center registration?

Start by creating a Microsoft Partner Network (MPN) ID. Sign in and register as a seller in Dev Center with your MPN ID. To prevent duplication, verify that your company does not already have a Dev Center account registered. (Note: complete the Marketplace Registration form to receive a Dev Center promotional code before registration.)

What should I expect after registration?

Look for an email from verify@microsoft.com with subject line “Action needed: Verify the account that received the email with Microsoft”. To complete registration, click the time sensitive verification link. If no emails were received within 24 hrs, check the spam folder.

What are the next steps after Dev Center verification?

Go to Your programs and log into the Dev Center account. There should be a section titled Recommended programs for you and under which, a subsection titled Azure. Click Get Started and go through the process of setting up an Azure account.

Why is my Dev Center application rejected?

Account registrations are based on geographic issues. Companies with subsidiaries based in locations different than the headquarters only need one Dev Center account.

How do I contact support with issues regarding Dev Center registration?

FAQ for publishers

What you need to know about Azure Marketplace

What is Azure Marketplace?

Azure Marketplace is an online applications and services marketplace. Customers (mostly IT pros and developers) can discover, and buy cloud software solutions built with or for Azure. Its catalog has over 8,000 listings, such as Azure building blocks like Virtual Machines (VMs), APIs, Solution Templates, SaaS applications, and consulting service offers.

Azure Marketplace is the starting point for all joint Microsoft Go-To-Market activities. We focus on helping partners to reach more customers. You can publish new listings, and also use Azure Marketplace to conduct promotional and demand generation campaigns, perform joint sales/marketing activities with Microsoft.

Who are Azure Marketplace customers?

Azure Marketplace is designed for IT professionals and cloud developers, interested in commercial IT software and services.

Azure Marketplace for Publishers

Why should I publish my application on Azure Marketplace and how does it benefit me?

Azure Marketplace provides a market for Microsoft Partners to promote and sell products and services to Azure customers. Publishers, instantly gain access to 140 global markets, our 300,000+ partners, and Azure’s network of enterprise customers. The marketplace includes more than 90% of Fortune 500 companies and many of the world’s leading developers. New partners in Azure Marketplace are automatically offered a set of no-cost Go-To-Market benefits to help boost awareness of their offers in Azure’s marketplace.

What is the differentiating factor between Azure Marketplace and AppSource?

Microsoft Partners can choose where to publish based on their target audience.

Microsoft provides two distinct cloud marketplace storefronts – Azure Marketplace and AppSource. These storefronts allow customers to find, try, and buy cloud applications and services. Each storefront serves unique customer needs and enables Microsoft Partners to target their solutions or services based on the target audience.

Select Azure Marketplace to target IT professionals and developers, or technical users.

Select AppSource to target line-of-business decision-makers and business owners.

Review the Publisher Guide for more details and benefits of Azure Marketplace and AppSource.

There are no publishing fees when uploading a List, Trial, or BYOL (Bring Your Own License) solution via Azure Marketplace.

Are there any transaction fees for purchases through Azure Marketplace?

When the solution license is purchased via Azure Marketplace, revenues for the software license are split between the publisher and Microsoft. This is done in accordance to the terms and conditions in the Marketplace Publisher Agreement. Additionally, solutions with BYOL (Bring Your Own License) publishers do not incur transaction fees.

What is a Standard Contract?

Microsoft offers Standard Contract terms that a publisher can select to leverage, so that customers have a simplified procurement and legal review process.

Where do I find guidelines for integrating my application with Azure Active Directory (AAD)?

Microsoft authenticates all Marketplace users with AAD. You can be directly provisioned into a Trial without requiring an additional sign-in step. For example, an authenticated user clicks through a Trial listing in Marketplace, and gets redirected to a Trial environment.

To get started, publishers should verify that a Dev Center account has not already been registered (to prevent duplication). Once confirmed, the next step is to register by signing in with a Microsoft account, which will be associated with the developer account.

If you don’t already have a Microsoft account, you can create an account (For example: contoso_marketplace@live.com).

Why is Dev Center account required?

A Dev Center account is required to enable Microsoft to bill customers on the publisher's behalf for Transact listing types. Dev Center account registration enables Microsoft to validate the legal, tax, and banking information. For more information, see register in Dev Center.

What are leads and why are they important to me as a publisher in Marketplace?

Leads are customers who are deploying your products from the Marketplace. Whether your product is listed on Azure Marketplace or AppSource, you are able to receive leads from customers who are interested in your product. You can set up lead destination on your offer. To learn more, see Become a Cloud Marketplace Publisher.

Am I required to configure a lead destination to publish an offer on Marketplace?

Yes, if publishing a Contact Me, SaaS app, or consulting services offer you are required to configure a lead destination.

How can I confirm that the lead configuration is correct?

After completing the offer and setting up a lead destination, the listing can properly be published in the Cloud Partner Portal. Before the listing goes live, you can validate if the lead configuration set-up is working correctly. Send a test-lead to the lead destination configured in the offer.

What countries/regions are Azure Marketplace available for publishers to sell from?

Benefits and Go-To-Market (GTM) Resources

What are some of the Go-To-Market benefits provided for publishers listed on Azure Marketplace?

Azure Marketplace is the starting point for joint Go-To-Market activities with Microsoft, and the doorway to a Co-Sell Ready partnership. All new listings in Azure Marketplace are automatically offered a set of no-cost Go-To-Market benefits to help drive awareness of offers to Microsoft’s customers. Once an offer is published, the Microsoft GTM team contacts you and begins delivering your benefits.

Visit Microsoft GTM Services for more information on our GTM benefits and ways to grow your business in marketplace.

Where are Azure Marketplace solutions promoted within Microsoft web properties?

Billing and payments

How do I receive payment for my Azure Marketplace sales?

All payments from Microsoft are processed via PayPal or Electronic Funds Transfer (EFT) monthly. Payment is made within two months of the date the customer used the service, though the exact timing depends on the payment instrument of the customer. A 45-day escrow period applies to credit card customers.

For Virtual Machine-based solutions purchased with usage-based billing, when a customer up-sizes or downsizes the underlying Virtual Machine, does the pricing of my software license follow?

Yes, the new price is billed immediately. Pricing changes happen when a customer changes the Virtual Machine size, and specifies different prices in the pricing table, which are based on Virtual Machine size.

Is per-node billing available for Azure Marketplace?

Azure Marketplace does not currently support per-node billing with Virtual Machines. Publishers can still determine a per-node billing rate with Microsoft VM billing rates. The calculation is to determine the number of VMs by the number of hours used and rate per hour.

Azure Marketplace is the store for IT Pros and Developers to discover technical applications built for or built on Azure. Instantly gain access to 140 global markets and solutions and offerings from our 300,000+ partner network. It combines Microsoft Azure's marketplace of solutions and services into a single, unified platform for you to discover, trial, and buy solutions in just a few clicks.

If I accidentally delete an Azure Marketplace purchase, can I “undo” the action?

No, deletions are final. If you accidentally delete a subscription, you can easily restart it by purchasing again. However, any unused functionality or prepaid services are lost, so take care when deleting a subscription.

Are there warnings, if I try to delete an Azure Marketplace purchase being used by one of my applications?

No, Azure does not warn you when you delete a purchase that your application depends on.

If my Azure Marketplace purchase has any dependencies on other assets such as an Azure website, then do I have to manage them?

Dependencies are not automatically managed for Azure Marketplace offerings. Carefully review the description of your Azure Marketplace purchase before using it. You should determine if there are any dependencies before deploying the solution.

Who can purchase applications and services sold/provisioned through the Azure Marketplace?

The Azure Marketplace is available to Microsoft Azure customers in the following countries/regions:

Deploying a solution from Azure Marketplace

I have deployed an Azure Marketplace Virtual Machine (VM) to a subscription, and I now want to migrate that subscription from one Azure account to another. Is this currently supported?

To migrate your Azure subscription, Marketplace VMs, and services, you need to delete or cancel them before associating your Azure subscription to the new Azure Account. Once the migration of your Azure subscriptions is complete, you can repurchase the Azure Marketplace services. The resulting usage fees are billed using your account’s registered method of payment.

I want to migrate an Azure Marketplace Virtual Machine (VM) subscription to my Enterprise Agreement. Is this currently supported?

To migrate VMs with BYOL to EA subscription, you don’t need to rebuild them. The MOSP - Microsoft Online Subscription Program (i.e. web-direct) subscription can be converted to EA directly.

BYOL Model: Bring-your-own-license. When you obtain a software license for use on Azure Marketplace directly from the publisher or a reseller, you are not charged any additional software-related fees for use.

Free: Free SKU. You are not charged software license fees for use of the offering.

Free Software Trial: An offer that is free for a limited period of time. You are not charged the publisher’s software license fees for use of the offering through a trial period. Upon expiration of the trial period, you are automatically charged standard rates for use of the offering.

Usage-Based: You are charged or billed based on your usage of the offering. For Virtual Machines Images, you are charged an hourly Azure Marketplace fee. For Developer services, and API, you are charged per unit of measurement as defined by the offering.

Monthly Fee: You are charged or billed a fixed monthly fee for a subscription to the offering, from start of that particular plan. The monthly fee may be prorated for mid-month cancellations or unused services.

Can I control my employees’ access to the Azure Marketplace and purchasing privileges?

Yes, for EA customers, the enrollment administrator may turn off purchase privileges for all accounts on the enrollment and turn it back on long enough to make a purchase. Additionally, all customers can use Azure Policy to restrict deployment options for their Azure subscriptions, including management of Azure Marketplace resources.

Yes. Enterprise Agreement (EA) customers can purchase applications and services from the Azure Marketplace. Independent Software Vendors (ISVs) that own the applications and services set their own pricing. As a result, standard Microsoft volume license discounts do not apply towards Azure Marketplace offerings.

Specific Azure Marketplace offers can use Azure subscription credits or monetary commitment funds. See Azure monetary commitment for a complete list of products participating in this program. These offers do not include BYOL or BYOS options. All other Azure Marketplace offers cannot use Azure subscription credits or monetary commitment: such as the free one-month trial credit, monthly MSDN credits, credits from Azure proms, monetary commitment balances, and any other free credits provided to you from Azure.

Do Volume License discounts apply to Azure Marketplace purchases?

No. ISVs who own solutions in the Azure Marketplace can set pricing. Standard Microsoft volume license discounts do not apply towards Azure Marketplace purchases.

How do I pay for these subscriptions? Do my Azure Marketplace purchases appear on the Azure bill, or there is another bill?

Azure Marketplace purchases inherit the same payment method as your Azure subscription. They are billed separately from Azure usage unless they are enabled to consume monetary commitment.

MOSP - Microsoft Online Subscription Program (i.e. web-direct) customers are charged against the same credit card that is on file for their Azure subscription profile. If you do not have a credit card on file, then you cannot purchase from the Azure Marketplace. In this case, you received a special waiver to have your Azure charges invoiced to you instead.

Enterprise Agreement (EA) customers are charged against their EA. Specific Azure Marketplace offers listed here are first deducted from any available monetary commitment, then billed as an overage on a single quarterly invoice. EA indirect, education, and government customers are billed by their Licensing Solution Provider (LSP).

Where can I view my Azure Marketplace subscription details and billing information?

Enterprise Agreement (EA) customers can view Marketplace subscription details in the ‘Azure Marketplace’ tab in the Enterprise portal billing and account management view. Note: EA Indirect customers can only see offer and usage information. Pricing details are not available in the Enterprise portal.

How do I cancel an Azure Marketplace add-on to an Azure VM?

Since the add-on is associated to the Azure VM, to cancel the Azure Marketplace purchase you must stop running the VM by deleting the VM. This stops all usage and charges from continuing on your Azure Marketplace purchase.

How often am I billed for my Azure Marketplace purchases?

Enterprise Agreement customers, for the specific services outlined, first have available monetary commitment funds reduced by the total cost for these services on consumption basis. For all Azure Marketplace offers that do not deduct from monetary commitment, customers are billed monthly in arrears.

MOSP (i.e. web-direct) customers are charged monthly, against the same credit card that is on file for their Azure subscription profile.

Although most Microsoft subscriptions can be easily converted to your Enterprise Agreement, Azure Marketplace purchases within those subscriptions cannot.

To migrate other services purchased from the Azure Marketplace to an EA subscription, first cancel the applications from within the existing MOSP subscription. Then repurchase those applications within the EA subscription. After doing so, you can submit a credit request for the potential month of overlapping coverage between the Marketplace service subscriptions - create a support ticket.

What is the difference between "price," "software price," and "total price" in the cost structure for Virtual Machine offers in the Azure Marketplace?

"Price" refers to the cost of the Azure Virtual Machine to run the software. "Software price" refers to the cost of the Marketplace publisher's software running on an Azure Virtual Machine. "Total price" refers to the combined total cost of the Azure Virtual Machine and the Marketplace publisher's software running on an Azure Virtual Machine.

Can I apply Azure subscription credits or monetary commitment funds in my account toward Azure products and services, which are required to run Azure Marketplace offers?

Yes. Azure subscription credits or monetary commitment funds on your account can be used toward Azure products and Azure Marketplace offers. For example, you can use Azure monetary commitment funds toward the "price" component of a Virtual Machine offer in the Azure Marketplace. However, Azure subscription credits and monetary commitment funds can only be applied towards certain software price running on an Azure Virtual Machine.

How do I find out how much of my Azure Marketplace purchase I have used?

Estimated usage information can be found, when you view the Dashboard of your purchases in the Microsoft Azure management portal. Such usage information do not include recent activities, and are based on projections derived from past consumption. In the public preview, this capability may not be available for all purchases, and can vary based on product type.

Customer Support

Who do I contact for general support issues with Azure Marketplace?

For general application support regarding usage or troubleshooting, contact the application publisher directly.

Who do I contact if I have questions about pricing or terms for partner solutions sold on the Azure Marketplace?

Customers must contact the publisher of the solution directly. Their contact information is listed on their solution details page on Azure Marketplace, or a support link is provided to their website.

If I am not satisfied, can I return a purchase?

Purchases made from the Azure Marketplace cannot be returned but can be canceled/deleted. Once a subscription is canceled/deleted, you are not charged for subsequent months.

Customers must directly contact the publisher for any technical issues relating to their Marketplace service. On Azure Marketplace, you can find publisher contact information, and/or a link to the support website on the solution details page.