During the checkout process you will be prompted for
all of the information we require to process your order. Failure to
provide all of the requested
information may result in a delay in shipping.

Enter your billing information. We will
authorize your credit card, and a hold
will be placed on the authorized funds. We will only complete the
charge on your card once your order has been processed and is ready to be
shipped from our warehouse.

That's it. We'll take care
of the rest. We will contact your Veterinarian by phone or fax to obtain
the prescription authorization for you.

Are veterinarians required under state law or regulation to write prescriptions upon client request, assuming that a patient/client relationship exists and that the vet is already willing to dispense the medication in question from the clinic's own stock?

The following states REQUIRE a prescription
to be written upon request:

Does National Animal Hospital
have a product guarantee?Yes, we
guarantee you'll get the same the exact medication prescribed by your Veterinarian. All of the medications we
sell are fully approved for sale and use in the United
States, and are FDA/EPA/USDA approved.

What information is
needed to purchase a prescription medication?In addition to your pet's information we'll need your
Veterinarian's name and phone number.

Do I need a prescription
to purchase medications?If you are
purchasing prescription medication, all we need is your Veterinarian's name
and phone number. We will contact them for
authorization, there is no need for you to do anything
else!

Does National Animal Hospital
dispense prescription medications without a Veterinarian's
authorization?No. All prescription medications must have an authorization
before they are dispensed.

Does National Animal Hospital
sell medication not approved for sale in the USA? No, we sell only USDA/FDA/EPA approved medications.
It is the same exact medication sold by your
Veterinarian

Do you have free
shipping?Yes, all orders over $89 are
shipped, free of charge. For orders under $89, there is a
$4.95 shipping fee.

How are your orders
shipped?USPS First Class Mail - Up to 7 business days
USPS Priority Mail - 3 to 5 business days
USPS Express Mail - 1 to 2 business days

PLEASE NOTE: ITEMS LEAVE OUR WAREHOUSE IN THE LATE
AFTERNOON, THEREFORE THE DAY THE ITEM SHIPS IS NOT CONSIDERED TO BE THE
FIRST BUSINESS DAY

Most orders placed Friday, and all orders placed
Saturday and Sunday ship the next business day (Monday). Prescription
medication may take longer due to the authorization process.

Ground

Priority

Express

Orders < $89

4.95

12.99

34.99

Orders > $89

FREE

12.99

34.99

* Thermal insulation is an additional $3 option

Orders
over $200 require a signature

How do I cancel my
order?You can cancel your order anytime prior to your order leaving our
warehouse by simply sending an email to: sales@nationalah.com.
Please reference your order number in your email.

What is your return policy?
National Animal Hospital offers a 30 day satisfaction guarantee on all
nonprescription medication. Federal law prohibits us from accepting
returns on prescription medication.

How do I talk with a pharmacist?
Please call 800.817.7357 and press option 1 during regular business hours
and option 3 after business hours.

Regular Business Hours

Monday-Friday 9AM-5PM PACIFIC

What if I have an emergency?
Please call 800.817.735 and press option 3 at anytime to be connected to
the emergency response system.

How long will it take to hear back when I leave a voicemail or send an email?
National Animal Hospital guarantees you will hear back from us in 24 hours,
but our response time is usually much quicker.

How do I report an Adverse Drug
Reaction (an adverse drug reaction is defined as "an appreciably harmful or
unpleasant reaction, resulting from an intervention related to the use of a
medicinal product, which predicts hazard from future administration and
warrants prevention or specific treatment, or alteration of the dosage
regimen, or withdrawal of the product)?

To report an Adverse Drug
Reaction, send a detailed email to
adr@nationalah.com to initiate an emergency response or call 800.817.735
and press option 3 at anytime to be connected to emergency response system.