David Ziegler is Ford’s Manager of the Customer Service Division, Technology and Innovation. He talks with John McElroy about how Ford’s SMARTT Appointments initiative has actually been creating new customers for the company. He also talks about new SMARTT innovations the company is rolling out to improve the customer experience.

Mark Del Rosso is the Executive VP and Chief Operating Officer of Audi of America. He talks with John McElroy about its robotic telepresence technology being used by service techs, virtual reality in dealerships and more at the 2015 NADA Convention.

Join John McElroy from the floor of the 2015 National Automobile Dealers Association Convention in San Francisco! Autoline is bringing you interviews with the biggest automotive newsmakers and influencers. Learn how OEMs and dealers are working together to “move the metal” through new technologies and practices.

Keep checking back as we update Autoline.tv with the most recent interviews and hot off the convention floor. Just a few of the personalities already scheduled to appear:

Catch up with our full roster of Detroit Auto Show coverage! With first looks ranging from Chevrolet‘s Volt and Bolt to Ford‘s stunning GT supercar to Nissan‘s serious diesel truck offering in the form of the Titan, there’s something for everybody.

Click the Play button above to watch all of Autoline’s coverage in one convenient spot. Or, jump to an individual interview below.

Under the hood of every Dodge Viper is a TI Automotive fuel pump, and soon that technology will be making its way from the street to the race track. CEO & Chairman Bill Kozyra explains that TI is partnering with Dodge for its Viper racing series and tells John McElroy when that debut will happen. He also offers a supplier’s perspective on the trends of the Detroit auto show and gives his outlook for 2015.

Where do the car companies get all of those beautiful women and handsome men you see at the auto show, and how do they know so much? The secret is having a talent agency like Productions Plus. In fact, President Hedy Popson says her company has a unique advantage over its competitors because while it is very big and capable, it also tailors its services to each client in a boutique fashion.

Kate Alini, BMW North America’s Product Manager for the 6 Series, talks to John McElroy at the North American International Auto Show in Detroit about new changes to its 6 Series debuting at the show. The German brand is showing off a trio of models including a convertible, an M and a Gran Coupe decked out in bespoke styling from its Individual program.

They designed it in La Jolla, California. It was engineered in Detroit, Michigan. Testing happened in Phoenix, Arizona. They will build it in Canton, Mississippi. And it all started in Nashville, Tennessee. Nissan calls it “The American Titan” and it’s pretty clear to see why. Fred Diaz, Senior Vice President of Sales & Marketing and Operations for Nissan North America, says the truck was conceived from the ground up with bold styling cues and a V8 diesel to be a vehicle any trucker in American would be proud to own.

The Lincoln MKX is all-new for the 2016 model year. And though it’s clad in curvaceous styling and has new features like 22-way adjustable seats and adaptive steering, one of the nicest touches is completely hidden from view and Lincoln wants it that way. Scott Tobin, Director of Lincoln Product Development, tells John McElroy what they’ve covered up and why they did it.