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[01/27/2017] US Bank Savings, Checking and Credit Card accounts not updating in Mint. I cannot fix the account from Mint.

I have a single login to my US Bank account and it lists my Saving, Checking and Credit Card accounts. The login credentials are latest and I have verified they work fine by logging in directly through US Bank site. The Mint Overview page lists my US Bank account as one that needs attention. Due to this, I cannot find latest transactions on these accounts listed under Mint transactions. I tried to fix the US Bank accounts in Mint by re-entering my login credentials. However, it returns below error message. I am stuck and don't know what to do about it.

Error Message: "Uh oh, there was a problem. There seems to be a problem linking your account You have previously added this account."

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Recommended Answer

Since the account is in error, we need to troubleshoot that first before proceeding into resolving the issue with missing accounts.

I have reviewed your account and found that there is an error causing not to update. The following steps below will help resolved the issue:

Click the Fix It button.

Enter your log in credentials when prompted.

Provide the answer to the additional authentication such as security questions, OTP, CAPTCHA and image passphrase.

If you have set up more than one security question or MFA, please wait for approximately 15-30 minutes and then refresh your account again. Each time you initiate a refresh, a new security question/MFA should be presented (stored or not).

If you were not prompted to answer any additional authentication, please try to log in to Mint Customer Care using another computer to trigger the MFA.

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