April 18, 2008

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision

Date

Comment

1.0

08-APR-2008

Initial Public Release

Products Affected

Products Affected

CSACSE-1113-K9

Problem Description

The BIOS settings for some CS ASCSE 1113s have been improperly set to boot from the hard drive first before booting from the DVD ROM drive.

Background

During the manufacturing/testing process it was ascertained that the BIOS settings have been improperly programmed so that the appliance will always boot from the hard drive first rather than look to the DVD ROM drive first. This makes it impossible to apply patches, updates, upgrades or password recovery from the DVD ROM drive.

Problem Symptoms

The appliance ignores bootable CD/DVD media placed in the DVD ROM drive during the startup/reload process.

Workaround/Solution

Workaround: Modify the Boot option setting in the BIOS menu.

To reset the boot options in BIOS you will need to perform the following steps with the appliance:

- Connect keyboard and screen (or use KVM) to the appliance

- Once system booted, press F2

- Enter password (acs1113)

- Arrow over to Boot Options tab

- Hit Enter to go into Boot Priority

- Select Primary Device (HDD currently)

- Arrow down to Optical / Hit Enter to select

- Press F10 and then Enter to SAVE and REBOOT

The correct boot order should be DVD drive followed by HD.

How To Identify Hardware Levels

This only affects the CS ACSSE 1113 appliance. The appliance model is clearly marked on the front of the unit.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods: