The aim of the policy is to shape their working practices and systems to ensure the timely acknowledgement of noise complaints and to provide responses which include sufficient information to understand the source of the issue, but also where appropriate, detail what action has been taken.

The enhanced process and the use of their digital platform – Casper – will allow the consistent recording of all noise complaint data and the establishment and maintenance of a complete record of complaints received which is transparent to the community, regulator and other stakeholders.

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About Us

CAGNE is a group that represents (or 'acts for') communities east and west of Gatwick airport that are, or might be, negatively affected by aircraft noise and would be impacted by the negative social, economic and environmental impact on the area of a possible Second Runway.

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Established in 2014, CAGNE shares flight path and airspace change information with all affected groups, and has a proven track record of challenging Gatwick’s intended detrimental actions and achieving positive outcomes.