Received your product in good condition. I tried unsuccessfully to find installation instructions on U-Tube, so I sort of had to wing it.
It appears that all of the different types of printers have there own unique way of installing your product.
All of this seems simple to you, but you have to remember that a lot of people get scared of something like this right away. Fear of the unknown. Also they are installing this on a new printer that they just paid a lot of money for and they do not want to screw it up.
The more complete installation instruction you can provide, the more positive your customers will feel about the product and the more they will recommend it to a friend.
Also I had really bad luck with HP. On the recommendation of one of your employees, I bought a Brother (as you can see). It has worked very well so far.
Really happy at this time.
Paul