Patient Experience Matters

What patients and carers have told us

We collect patients and carers views of the RUH in many ways, for example:

PALS

Complaints

FFT

Local Surveys

National NHS Surveys

NHS Choices website

Twitter

Facebook

Our Patient Experience Team collates and analyses the information that we receive from patients and carers about their experience of RUH services. They then share this information across the organisation to help staff to understand patients' experiences and use this information to improve our services.

We receive approximately 11,000 comments from patients and their carers about their experiences of the hospital every quarter (three months).