They "Pulled the ADSL plug" on me one Saturday afternoon, with no warning, with no apology or anything, and didn't reconnect it till the following Wednesday.

Difficult when trying to understand what the bloody hell the broken English conversation on the other end of the line means....Cannot speak Indian. Can manage French, though.

Goodbye Telstra.

Commenter

3217

Date and time

August 29, 2013, 3:09PM

Unfortunately, if you use ADSL or a land line phone, Telstra still have a part in delivering the service. Even though you are with another provider, more cases than not, they provide the service over the copper that is owned by Telstra. Those in the area that use other providers would still experience the downtime. We will always be at the mercy of Telstra unless the NBN is completed.

Commenter

d3au

Location

Perth

Date and time

August 29, 2013, 6:00PM

Telstra's last chance for me starts tomorrow when my NBN is scheduled to be connected. If all runs as promised I stay, if not... Goodbye Telstra

Commenter

RTP.

Location

Sawtell

Date and time

August 29, 2013, 6:29PM

This is a ridiculous comment. I would class Telstra Customer Relations second only to Apple.I have recently signed up to a new Telstra bundle and found only professional and courteous operators speaking perfect english.

Commenter

Capjak

Location

Wandi

Date and time

August 29, 2013, 7:21PM

@Capjak So your personal experience trumps someone elses? It seems there are far more people here with negative experiences than positive ones.

Commenter

DamienF

Date and time

August 30, 2013, 10:46AM

In Melbourne Yarra Valley Water automatically credits each and every customer's account in the affected area when the water supply is cut off for a period of time (six hours???). Why can't Telstra do the same? The Telecommunications Ombudsman should impose minimum service levels and mandatory sanctions when they are breached, whoever is at fault. That would soon smarten up Telstra's act

Commenter

Steve

Date and time

August 29, 2013, 3:36PM

At least they had been able to get the cable connected to their homes so that when it was cut there was something to disconnect. November request still outstanding, Telstra, and the excuses change every time.

Commenter

David

Location

Sydney

Date and time

August 29, 2013, 3:50PM

"....requests for credit had been "baulked at" by Telstra and some residents had "been abused by phone staff" when asking about the matter."

That's outrageous behavior from Telstra. I recently had problems with my Foxtel, and the applied credits without me even asking.

Telstra - you big lumping monopoly - I sincerely trust the REAL NBN gets rolled out and you become "just another provider" competing for our business.

Commenter

peter

Date and time

August 29, 2013, 4:02PM

"Telstra confirmed a copper cable had been cut" - that's the old copper we will all be using for the next 10+ years under the Coalition's 'Fraudband' plan.

These kind of outages occur all the time on the Central Coast. 22,000 Central Coast small businesses, relying on this creaking Telstra infrastructure based on 50 year old copper cables.It's going to get worse before it gets any better.

Commenter

Central Coast

Date and time

August 29, 2013, 4:25PM

Telstra are abusing the Mass Service Disruption system and have claimed exemptions from Customer Service Guarantee payments for almost this entire year. Sydney has been under a Mass Service Disruption for all but just under four weeks of this year, allowing Telstra to claim exemptions from mandatory CSG payments of up to $48.40 per day of outage to each customer.

ACMA and TIO are either unable or unwilling to address this problem, though TIO noted the extent of the issue in a news release on 4 June 2013.