Dear All, We have upgraded PCCE 11.6 to 12.0 without any issues. i have concern about CVP license upload process. There is no CVP license upload option for call & VXML server in cceadmin . Ram.S
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Dear All, We have upgraded Finesse from 11.6.1 to 12.0. Post upgrade we have updated Vmware tools. But still we are getting below message . We followed Finesse 12.0 upgrade guide. Please check and let me know the fix. Ram.S
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Hi Piyush, Thanks for your input. please clarify below points. As per Cisco if i select 4K or 12 K deployment type with 12.o.x i can go with Windows 2016 & SQL 2017 version . What about existing PCCE 2K 11.6.1 to 12.0.x common upgrade recommendation. Ram.S
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Hi All, As per Cisco Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x). PCCE 12.x will support Windows 2016 & SQL 2017. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/ucce_compatibility/matrix/rcct_b_112cce-solution-compatibility-matrix.html We are planning to upgrade PCCE 2K deployment model from 11.6.1 to PCCE 12.0.x. I can upgrade only to Cisco Packaged CCE 2000 Agents deployment, Release 12.0(1) from Release 11.5(x), or 11.6(x) directly. What is my doubt is can I upgrade PCCE 2K 11.6.1 to 12.0.x without OS and SQL upgrade with Common Ground Upgrade Process? The upgrade requires four maintenance windows: First maintenance window to shut down services on Side A and upgrade Side A Second maintenance window in the middle of the upgrade to cut over from Side B to Side A. You must bring down Side B before you bring up Side A. Third maintenance window after you upgrade Side B to synchronize Side A to Side B. Fourth maintenance window to upgrade Cisco Unified Communications Manager (CUCM) Ram.S
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Hi All, CUIC integrated with corporate active directory for LDAP authentication. Also enabled use SSL option in CUIC . But Windows team is complaining about the clear text password using unencrypted LDAP authentications. Please let us know how to make it encrypted password. PCCE 11.6.1 Thanks, Ram.S
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Hi, Please use the below query. Local Q time is your actual Queued time. select TCD.*,CT.EnterpriseName from Termination_Call_Detail TCD left join Call_Type CT on CT.CallTypeID = TCD.CallTypeID where DateTime > '2019-06-07 00:00:00' and DateTime < '2019-06-07 23:59:59' and CallDisposition in (1,2,3,4,5,6,7) and TalkTime = 0 and ( LocalQTime > 0 or RingTime > 0) and len(ANI)>4 and NewTransaction = 'N' and Variable1 is not null and DigitsDialed is not null Ram.S
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Hi, No changes on 11.6.x version . Historical and Real Time Reports Historical report—Retrieves data from the historical data source. Reports are populated with interval data that has a default refresh rate of 15 minutes. Historical reports have an upper limit of 8000 rows. Real-time report—Retrieves data from the real-time data source. Reports are populated with interval data that has a default refresh rate of 15 seconds. Real-time reports have an upper limit of 3000 rows. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-user.pdf Ram.S
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