Norstart flash talk

Hi our VM system is not working. The individual units are not recognising the VM feature. Says inactive. The guy says the flash is dead and needs replacement. I feel that it needs to be reset because It was working fine and suddenly stopped. Now all incoming calls are ringing at phones.

That happens sometimes. Try cycling the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair/replacement.
Good Luck!

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Related Questions:

Hi. Inactive feature often means that there's a problem with your connection to the call pilot. Do you have lights on your call pilot? Did you assign a mailbox to the extension you're working on? Did you remember to connect the call pilot to a station port?

This means the system can no longer communicate with the voice mail. You can try to locate the voice mail and power cycle the unit to resolve the issue, If you still get inactive feature after the reboot you will need to replace the vms.

The inactive feature response means that the phone system and the voicemail are not communicating with each other. I would first check that the voicemail is powered on. If it does have power, I would reboot it by unplugging it for a minute and then plugging it back in(startup can take 15 minutes).StarTalk, Flash, and NAM are some of the names of the voicemail units for small to medium size Norstar phone systems. Occasionally, both the phone system and voicemail need to be rebooted to allow the two to sync up and "see" each other. Occasionally the Norstar voicemails go bad where they will not power up or after powering up they cannot complete the boot up process or after powering on and booting up they will not answer when called. If your unit will not work after trying to reboot a few times, I would recommend you consider having the unit repaired before replacing it. If you need advice on where to send for repair, send a comment and I will help.

Sometimes just by powering down the VM for about 5 Minutes and Powering up again resets the programme... BUT do not try the Feature 983 code for around 10 minutes after powering up. (depends on how much memory the VM is using)

First make sure u r using Voicemail system which is either Star talk or call pilot.If u r any one of this then only u can use F 981, 982 , 983 or 985. Its a feature code of voice mail.If u r using either of this and still gettin inactive feature, then try with rebooting The Satr talk or call pilot i.e. switch off from mains wait for few mins and switch it back on. After rebooting it will take 15-20 mins to boot up the system and after that u can use these feature.