Crisis Lines Answering Service

You can’t predict when emergency calls on crisis lines will roll in, and that’s why you need someone available to answer 24/7. Clementine’s agents are trained to be HIPAA compliant, knowledgeable, and empathetic so you can feel comfortable letting us manage your incoming calls. Not only that, but we will also answer in a timely manner so we can assist and transfer calls right away. With smart transfers that allow completely customized dispatching and scripting for your callers, Clementine handles these sensitive calls for your crisis line as you would.

Clementine’s agents are trained extensively to be able to handle crisis line calls and only our most experienced agents are entrusted with these important communications.

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Services for your practice include:

HIPAA Secure Messaging App

Smart Transfers

Call Overflow

HIPAA Secure Web Portal

Call Escalation

Experienced Agents

“Clementine’s agents are trained to be professional and compassionate. That’s why I’m comfortable with them answering our calls.” - Dr. MacDonald, Therapist