Have you remembered to set your organization’s Holidays in Oracle Service Cloud for the new year? If not, we have just the video for you! Watch our latest tips and tricks video to refresh your memory on setting Holidays.

Holidays

This video will cover:

Setting up Holidays

Adding Holidays to SLA’s

Adding Holidays to Chat Hours

If you have creative or interesting ways you use Holidays, please share in the comments below.

Derrick Chin

Director of CX Solutions

You Are Invited

Indy Event: Cloud Vs. Premise – How to Know Which is Right for YouLocation: Topgolf Date: December 4, 2018 Time: 9:00 AM EST