Room was massive, lovely outlook over fields. Very nice lady on reception and breakfast was scrummy!

Sarah,
United Kingdom

Our 2nd floor corner room was light and airy with large, very comfortable, bed. Staff were great, in particular the night porter, who managed to balance attending to our needs together with clearing away the evening's wedding. Thank you.

Jenny,
United Kingdom

The location and local village was lovely

Diana,
United Kingdom

friendly staff, nice location, lovely garden

Steve,
United Kingdom

very friendly staff; good food; nice location

Theme,
United Kingdom

Room and staff friendliness

Peartree,
United Kingdom

Location, friendly staff, restaurant was excellent

Mark,
Singapore

Both the staff and hotel were very nice and had a great atmosphere about it. The restaurant there also served some really nice food.

Rachel,
United Kingdom

Good breakfast, lovely staff, public area beautiful

Karen,
United Kingdom

The staff, they were very friend,y and helpful

Sharon,
United Kingdom

Set in 8 acres of beautiful gardens, yet only 2 miles from the A50 link road between the M1 and M6, this traditional country house Mercure hotel boasts superb views over the Peak District. Free high-speed WiFi is available throughout.

Under 2 miles from the centre of Burton-upon-Trent, the hotel is within easy reach of a number of attractions, including Alton Towers, Drayton Manor, American Adventure, Chatsworth house, Tutbury Castle and Twycross Zoo.

In the evenings, for a relaxing moment after a long day, you can enjoy your favourite tipple in the friendly atmosphere of the hotel’s Club Bar before savouring local specialities, flavoured with home-grown herbs, in the oak-panelled Folly Restaurant.

We speak your language!
Hotel Rooms: 50,
Hotel Chain:
Mercure.
This property has been on Booking.com since 1 Aug 2005.

Property highlights

Last booked: 1 hour ago

Free WiFi
Free parking

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Escape to the geographical heart of England. This innovative and stylish Hilton at St George’s Park, Burton upon Trent is nestled in The National Forest located 6 miles from Burton upon Trent and just...

Newest reviews for Mercure Burton Upon Trent, Newton Park

Sarah

Room was massive, lovely outlook over fields. Very nice lady on reception and breakfast was scrummy!

26 July 2015

Jenny

United Kingdom

8.3

Very good

• Leisure trip

• Couple

• Classic Double Room

• Stayed 1 night

Our 2nd floor corner room was light and airy with large, very comfortable, bed. Staff were great, in particular the night porter, who managed to balance attending to our needs together with clearing away the evening's wedding. Thank you.

21 July 2015

Diana

United Kingdom

5

Passable

• Leisure trip

• Couple

• Classic Double Room

• Stayed 2 nights

The staff paid main attention to wedding parties which on both nights took over the whole of the main reception area/bar area of the hotel. Very poor service in restaurant with staff not understanding menu and hardly speaking very loud music during meal and in the morning seated for breakfast on a table off 12 with some guests wearing dressing gowns!!!

The location and local village was lovely

21 July 2015

Steve

United Kingdom

7.9

Good

• Leisure trip

• Couple

• 2 rooms

• Stayed 1 night

pricey bar, small bathroom

friendly staff, nice location, lovely garden

16 July 2015

Youngtilly

United Kingdom

5.8

Okay

• Leisure trip

• Couple

• Superior Double Room

• Stayed 1 night

Sample of issues:
The bathroom was poorly maintained with the bath pulling away from the wall fixings/adhesive and the toilet bowl was cracked. Only one bath towel and hand towel between two of us until I found another stored away in a drawer.
The water had an air lock with the shower water shooting out, then the water was running down the wall then shooting out again, totally unacceptable when considering the cost of the room at £139 plus breakfast cost.
Little milk for the drinks provided in the room. I requested additional milk which was provided. It seemed as if the room had not been fully prepared for us.
I was asked by the waitress to use the same fork for starters and main course of the breakfast. I did not think this acceptable. Communicate with waitress difficult to understand.
The bedroom was extremely noisy due to a wedding party below which did stop until Midnight plus doors banging shut after this when guests went to bed. I should have been informed of the wedding when I rang to ensure they had received the booking, thus enabling us to make an informed choice of whether we wished to stay.
One member of reception staff was less than helpful in-fact I would say she was rude and lacked customer service training. Some what different to the first very efficient receptionist on arrival.
We were asked for the payment of the accommodation when we had already paid. A further £50 deposit was taken from our payment card although there was an apology for this and it will be returned to us.
We rarely spend a night in a hotel so very disappointed in what was provided for us especially when we were expecting a good room considering the cost. Overall, very poor value for money.

Location, lovely old building beautiful stained glass window as we went up to the bedroom. Lovely gardens as an outlook from the bedroom.
First member of reception staff who was in post at 1400 when we arrived was very helpful, even looking up a website of the local Church's for us as looking into ancestors from this area. When expressing our concerns to her the following morning she quickly gave the General managers details for contact and she also said she would inform of our expressions of displeasure.
Easy close parking available. Other facilities eg. pubs close by. Village people very friendly.
The fruit etc. for breakfast was lovely and presented well on the main table. The provisions of the menu was acceptable for the £10 each additional cost.

9 July 2015

Theme

United Kingdom

7.9

Good

• Leisure trip

• Family

• 2 rooms

• Stayed 2 nights

very friendly staff; good food; nice location

20 June 2015

Peartree

United Kingdom

7.9

Good

• Leisure trip

• Couple

• Classic Double Room

• Stayed 2 nights

Lady at breakfast seemed to struggle and when checked out they thought we owed breakfast when we didn't have it that day although no problem when we said we hadnt eaten that morning

Room and staff friendliness

18 June 2015

Mark

Singapore

6.7

Pleasant

• Business trip

• Solo traveller

• Classic Twin Room

• Stayed 1 night

Rooms were nice ........ 20 years ago, needs rescuing from the 1980's ..... I swear i saw adam ant in the bathrooms and people rocking sony walkmans in the grounds, page me baby and we'll do lunch ....

Location, friendly staff, restaurant was excellent

16 June 2015

Rachel

United Kingdom

10

Exceptional

• Leisure trip

• Couple

• Classic Double Room

• Stayed 4 nights

Both the staff and hotel were very nice and had a great atmosphere about it. The restaurant there also served some really nice food.

Richard

Both sets of friends didn't get showers in their rooms.
Outside paintwork needed refreshing at the rear of the building.

Friendly late bar man

2 June 2015

Jon

United Kingdom

6.3

Pleasant

• Leisure trip

• Couple

• Superior Double Room

• Stayed 1 night

As above

I enjoyed my stay but when I ordered a hot chocolate at around 11pm I was met with a curt 'you do know ther's a tray charge on that!' 'Yes, but I'd like one thank you' , two minutes later the phone rang in my room 'Hi, sorry we've run out of hot chocolate sorry, bye' phone down - I really think that a hotel of that size shouldn't really be running out of hot chocolate & be so curt in reminding the guestof tray charges - I think it was rude

31 May 2015

Steve

United Kingdom

6.7

Pleasant

• Leisure trip

• Family

• Classic Double Room

• Stayed 1 night

The waitress at breakfast was unpleasant and brought out a scolding hot plate of food. As an adult I can handle hot plates but this was incredibly hot. Luckily she didn't give this to my four year old daughter. She was also not bothered when I mentioned it and was generally bad mannered. Other than that though the rest of the staff in the hotel were fine.

Lovely grounds, nice food.

27 May 2015

Anonymous

United Kingdom

4.2

Disappointing

• Leisure trip

• Couple

• Classic Double Room

• Stayed 2 nights

Price is too high in relation to the competition and the slightly "tired" nature of the fixtures and fittings. Local competition for an apparently similar, if smaller, hotel is 30% cheaper. Would have stayed elsewhere if they were not fully booked.

Staff very helpful and professional. Garden a great asset and well kept.

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