Ferris Home Improvements

About this company

Ferris Home Improvements

Welcome to Ferris Home Improvements — a local Wilmington Delaware home improvement company you can trust. Voted Delaware’s #1 Home Improvement Company in 2012, 2013, 2014, 2015, 2016 & 2017 by the Wilmington Delaware News Journal Readers’ Choice Awards, our family-owned and operated business boasts excellent customer service and craftsmanship. We specialize in roofing, windows, siding, decks, kitchens and bathrooms. Each year, we serve thousands of residential and commercial customers throughout the Wilmington Delaware metro area, including Delaware, Maryland, Pennsylvania, and southern New Jersey.

Feedback

What is this?

GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.

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Most helpful reviews & comments

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Review by Brian M.

Review by Tim P.

Downington, PA, on Dec 05, 2017

We had multiple quotes and Spencer was the most knowledgeable. Ferris was the only company to leave booklets on their company and the product which was great because my wife was not there at the time of the quote. Ferris had the highest quality product at a fair market value. This coming from a man...

Review by Nick G.

Bear, DE, on Dec 02, 2017

I've used Ferris for two window/door projects and I would definitely go back. I like that it is a small and local company and they greatly value their reputation and work for your business (compared to big companies who don't seem to care). Both projects were done in a timely manner and at a competitive price.

Review by Justine M.

Wilmington, DE, on Dec 01, 2017

My husband and I had the pleasure of working with Joel, Phil, and Cory on our kitchen project. To say that we are pleased with our kitchen, and your company is an understatement. I came in to browse your showroom with my 9 month old son, and was greeted happily by Joel. When I returned with questions,...

In this report, Ferris Home Improvements has published a summary
of the customer feedback they've received since they joined GuildQuality in May 2017. In that time, 140 out of 315 customers (44%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2018.

Ferris Home Improvements surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Ferris Home Improvements customer, and if Ferris Home Improvements completed work for you
after May of 2017 but you haven't yet received a survey,
please let us know.

2018 Guildmaster Application

Ferris Home Improvements is a candidate for a 2018 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.

To be eligible for consideration, Ferris Home Improvements must survey all of their
customers.

If you are a recent customer of Ferris Home Improvements and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Ferris Home Improvements's application.

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