Management Development Programme
Insurance is an ever-changing and competitive environment; managers require a diverse set of skills, knowledge, attitudes and behaviours in order to effectively and confidently fulfil their roles. Our Management Development programmes are designed to enable managers at all levels not only to cope in a changing environment but to strive for excellence, competitive advantage and best practice.

The key objectives of this programme are to improve business revenues and up-selling opportunities and to achieve profitable growth on both premium and commission income. Brokers will increase their understanding of a proactive approach to business development and will build, and learn how to continuously develop, the skills required to develop their account effectively. The course also covers improving personal organisation, self & time management skills, new business meeting skills, assertiveness and influencing & communication skills.

We communicate all the time but we rarely think about it. Ineffective communication is a serious personal organisational problem. Through self-analysis, role-plays and skills development delegates are given the means to become more effective communicators. Important areas covered include: body language, hidden agendas, introductions, handling aggression, voice modulation, self-barriers and listenings skills.

In today's financial climate, sales people have new responsibilities and simply providing an excellent service or technical expertise is no longer enough. This workshop has been designed to enable delegates to develop the necessary skills and techniques required by all people working in sales who are charged with business developement targets

Account Management & Cross-SellingThis course will teach you the skills you need to add value for your clients, while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance.

The provision of reliable and effective client care is the lifeblood of every broker and is even more important now with the FSA ‘Treating Customers Fairly’ initiative, yet the issues which need to be addressed are extremely variable. This course aims to raise awareness of customer service and assist delegates in providing exceptional client care.