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Sales FAQ’s

Yes! The best way to experience Stori is to try it before purchasing. Simply sign up for a free trial account and start creating unlimited experiences, contests, and more. Our Free Plan never expires after 14-days.

Yes. You can upgrade, downgrade, pause your account, or switch between monthly and annual billing at any time. You may receive account credit if you downgrade to a lower-priced plan, and you will be billed immediately for any difference when upgrading to a higher-priced plan.

By default, we require purchases to be made by credit card to receive the discounted pricing. If you require paying by manual check/wire transfer, you may incur additional fees. Chat with your sales rep or email us if you have any other questions.

None! Building contests, landing pages with Stori is as easy as uploading your content and images where you want. Customize your campaigns with our professionally designed templates and themes. You have complete control over alignment, padding, borders, buttons, and more — no CSS or coding required.

Of course. There are no ongoing contracts or cancellation penalties. You can also pause your account billing for up to 90 days. If you have paid for an annual Stori subscription, and you decide to cancel within the first three months of signing up, we may offer a prorated refund for any unused portion of your subscription (up to 50% of the total plan value). Month-to-month subscriptions are not eligible for refunds.

2 hours for drop off rentals in select cities, 4 hours is the minimum time for our live services booking and 8 hours is the typical day maximum; however, any time commitments greater than 8 hours can be negotiated.

Yes. If you did not select our dropoff rental service, you will have a dedicated event manager that will be onsite throughout the event. We will give peace of mind knowing that if any issues occur, we are right there to handle it for you.

Technical FAQ’s

Facebook hashtag searches are not supported by the Facebook API, so Facebook hashtags cannot be added as sources to a Stori feed.

However, we cannot guarantee that any Facebook posts can be added manually to your feed. Privacy/geographic restrictions, or other reasons beyond our control, frequently restrict Stori from acquiring post data from Facebook.

We define a “source” as a single username or hashtag on a single social network. For example, if you add the hashtag #fbf from Twitter and Instagram, these are considered two social media sources. Or, if you have five different Facebook pages, that counts as five sources.

The sources in your feed can be any combination of accounts/hashtags.

You can learn about the different number of sources that each plan allows on our pricing page.

Every Stori feed comes with a dedicated URL that displays the feed full-screen. We strongly recommend using this URL to display your feed within a browser (projected/displayed on a screen) during the event. You can locate this URL for your feed under the experience tab, press the “live preview” button and it will launch your full-screen experience.

Yes. All of Stori paid plans to include robust moderation and filtering features, located under the “Moderate” area of the Storiboard dashboard.

Included in these features are fields for blocking posts that contain words or phrases of your choosing, as well as built-in profanity and duplicate post blockers that you can enable with a simple checkbox. You may also enable a “moderation queue” that sends all posts into a queue, where they will require your approval to appear in your public feed.

Yes. This is possible by entering the hashtags as a source for your feed (in the “Feeds” area of your Storiboard dashboard). By doing this, posts pulled in for #hashtag1, #hashtag2, and on will be displayed in a drop-down list.

Stori is aware of the GDPR measures taking effect in May, 2018. We are committed to the safe storage of all data, and will remove any data at the request of the corresponding user.

Like most Software as a Service (SaaS) businesses, Stori collects a small amount of personally identifying information (PII), which is voluntarily provided by our users, such as email addresses and passwords (which are encrypted).

Separately, Stori collects publicly available social media post information, in order to smoothly display social posts. These data are collected when a social media source is entered into a Stori feed, and are deleted when the source is removed. These may or may not contain PII, but the posts must be fully public to be obtained by our service.

Stori does not collect any data from people who merely view Stori social feeds that are embedded on a website.

Please note that Stori does not have servers outside of the United States. By nature of being a Stori user, any data you provide will be transmitted to the U.S., though strong security measures are in place to protect your information.