Century Link Complaint

Century Link internet upgrade

We've had 3 megabytes speed since 1996 through Telechoice - Qwest - Century LInk . Last February 2013 (almost one year ago), the fiberoptic cables were buried in our yard. The modem was installed in our garage. We were told the final hookup would be soon. It's now January 26th and we're still waiting. I've made at least 50 calls to Century Link in the past year. No one has an answer. They say they can't do the final installation until their records show the work has been done. I even wrote to the CEO of Century Link with a picture of the modem lights flashing in the garage. No one has any answers. All they do is to say they will complete an escalation form. They must have done that at least 8 times for us by now. No response to any of them. Most of our neighbors (across the street) are enjoying the 40 megabytes. Not us. I can't believe they call themselves a telecommunications company. Their company is the only bill I can't pay online. Kind of ironic, isn't it?