If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

this is a great product
the mirror is wonderful great quality i am an interior designer i used the mirror in a dining room it is a narrow room the mirror just opens up the room
December 8, 2013

What a classy mirror!
So happy I finally ordered this mirror! We hung it in our kitchen nook and it reflects off a large window and sliding glass door. It looks like another room! Everyone who comes over comments on how beautiful it is and asks where I got it! We are very, very pleased with our purchase. My husband hung the mirror by himself and had no issues whatsoever. If you are considering it, BUY IT!
December 4, 2013

Good quality. Heavy. Will be difficult to mount.
If I can get it mounted, I know it will be beautiful. The components are very heavy. It is definitely a two person job. I am sure that my drywall will require furring strips for mounting. I bought the drywall hooks, but I'm a little nervous, considering the weight. My rating is based on how it looks out of the boxes. Stay tuned!
December 4, 2013

Impressive, but not perfect.
For starters, this is difficult to hang. The weight, lining it up, getting it tightly together...not easy. Then the "buttons" on the horizontal frames don't line up. But it's up, I like it and hope no one notices the out-of-line "buttons".
December 2, 2013

Elegant look
We really like the way the mirror looks in our bedroom. The reflections give the illusion of a huge room, and it also makes the room look brighter. I should mention, though, that my husband and his friend, both pretty handy guys, found it a time-consuming challenge to get the three pieces perfectly aligned on the wall.
December 1, 2013

Looks great, needs horizontal hanging options
Love the look of my new Grand Palais Mirror! I only purchased one of the rectangle mirrors and the arch - with the intention to hang the rectangle horizontally below the arch for a shorter version of the 3 piece. However when we went to hang it we found that the hanging hardware on the mirror only allowed it to hang vertically. After purchasing additional hardware we finally got it up and the two pieces look great together!
December 1, 2013

Beautiful 3 piece mirror
This set looks beautiful on the wall in our diningroom/livingroom area in our condo which has minimal space. The space appears roomier and is brighter since it reflects the water view from the 4 sliding glass doors on the opposite wall. HOWEVER, the pieces were very hard to hang since they are extreeemely heavy. (would have been a nightmare to return!) I hope I don't come home one day and find them broken on top of my beautiful dining room table! We used the proper hooks, but I still worry since the condo was built in the 70's. I suggest you sell something lighter...it would sell!
November 29, 2013

Great mirror
We love the mirror! We hung it in our dining room and it looks great! I had someone hang it for us since it is very
heavy and really isn't something that an amateur should try to hang. Hanging it was complicated and it would help if you provided instructions with it.
November 26, 2013

Stunning but recommendation to BD and hanging tip for customers
Recommendation: The difficulty in hanging could be avoided if screws could be put in through the front of the mirror frame; for example, the corner medallions should be removable until the mirror has been hung.
Tip: Make a template from cardboard to match the back side of the mirror. Push a nail through the cardboard into the "top" part of the keyhole; take the template to the wall and place your screw through the holes in the template. BE SURE THE "BACK" OF THE TEMPLATE GOES AGAINST THE WALL BECAUSE THE FLIP SIDE MAY HAVE HOLES IN A DIFFERENT SPOT.
I do LOVE the mirror. Stunning!
November 25, 2013

Love these mirrors! Fit perfectly!
I bought all three mirrors. They fit perfectly in my hallway and make a great statement! So glad I bought it!
November 24, 2013

Love it!
Hung 3 in a row so feels like a window…but add a "hanging fee" ($125.) to the price bc they're heavy...
November 24, 2013

Transformed the ugly wall
Shipped promptly; bomb-proof packing; Heavy iron frames with welded "rosettes" at each junction - looks well made/quality/expensive. The mirrors can transform a room; make it look bigger; give it a dramatic look. You may need help moving them after the mirrors are delivered to your doorstep, and hire a handy-man or woman to install them because each box is heavy! It will take you a while to unwrap them due to the weight and the extra packaging.
November 17, 2013

Stunning Mirror
The mirror looks beautiful once hung. We hung it on a dining room wall adjacent to a window, and hung it 24" from the floor so it looks very much like another window. Hanging the mirrors was very hard. We used a combination of BD power hooks and #10 1/2" brass screws. We hit studs hanging the arch and needed the screws and we were able to use the power hooks on the vertical panels, where there were no studs. I highly recommend making a template from construction paper and hanging it for a day or so to be sure you know exactly how you want the mirror positioned on your wall. All in all, I'm glad we're done and I love the look!
November 16, 2013

Great looking mirrors
We ordered two of the rectangular mirrors. One of the mirrors had a scratch in it so Ballard replaced it immediately with a new one. We put them up in our living room and they look great.
Great item, great customer service.
November 14, 2013

Very nice but could use some changes.
The mirrors are well made, heavy, and look as nice as the photo in the catalog. The mirrors are also very well packed for shipping. However, though the arrangement of the mirrors shown in the photo is nice, I wanted to do something different with mine which requires hanging the rectangular mirrors horizontally rather than vertically as shown. Unlike every other mirror I have ever seen, these mirrors are not designed to hang either way, they only have hangers for the vertical and, because of their weight, have turned into quite an engineering project.
November 11, 2013

This product looks amazing in my entryway
We had professionals hang the three mirrors because they were quite heavy. They used their own tools for hanging and I could not be more pleased. The three mirrors were packaged very securely and shipped separately.
November 8, 2013

The mirror is beautiful and HEAVY!
The mirror is beautiful. It is also VERY heavy. I suggest using drywall screws and anchors rather than the picture hooks that were suggested.
November 7, 2013

GREAT QUALITY
Three piece Grand Pilais mirrors looks BEAUTIFUL in my family room. I have them on a wall that is 12-15 ft high and makes this large room even look larger. We hung the mirrors just like one of the comments on your website said. 1st on the floor, measuring everything out, and then we hung them with no problem. We used the power hooks which we purchased from you also. I get many compliments and people want to know where I bought this beautiful mirror. I am a very satisfied customer.
November 7, 2013

elegant mirror
The palladium mirror I purchased is really beautiful. It really opens up my living room. My husband and I decided to hang all three pieces and it was a challenge. If purchased, I recommend a professional handyman to hang the mirrors. I have to say that even though we had challenges in hanging it, we just love the appearance and elegance of this recently purchased piece.
November 6, 2013

Beautifully made
This mirror is the perfect addition to my kitchen. It is very well made and adds drama to the room. Couldn't be happier with it.
Installation was a snap with super hooks.
November 5, 2013

It was just what I wanted for the room.
The quality was as good as the photo. I am very happy with the mirrors.
November 2, 2013

This product is beautiful!
This 3 piece mirror is beautiful on a large wall. Hanging was a bit involved, make sure you measure twice and be exact in your measurements, but the final product was well worth the time investment!
November 2, 2013

Great mirror
I already had 1 rectangle in my foyer. When I moved I had room for 2 rectangles (side by side). I ordered a second rectangle. While I love the look, it was very difficult lining up the mirrors. I don't know if this was because my older one had slightly smaller screw slots. It took us FOREVER to line them up.
November 1, 2013

Beautiful accent piece
We bought this piece for our front entry. It is a grand scale mirror and works so well on the wall behind our antique console. It is a heavy, we'll made and well packed for shipping item. Hanging it takes some precise measuring but once it is up it is lovely. We have had nothing but stellar compliments since hanging the trio.
October 30, 2013

Stunning!
I absolutely love this mirror. I hung it over my sofa in a room with a large arched window. The mirror mimics the shape and is stunning. Everyone that comes in stops in their tracks.
October 30, 2013

Stunning
We have the three piece and it is even better than it appeared on the website. Good service from Ballard when one piece was delivered damaged - replaced immediately. We are delighted.
October 24, 2013

Once it's on the wall, it transforms the room
The mirror arrived in 3 heavy boxes. Before unpacking, I could hear broken glass cascading down inside one of the boxes: the mirror had broken in transit. I called Ballard and they arranged to have the broken rectangle picked up by UPS and they sent me a new one in about 3 days. Very good service. The mirror itself was quite a challenge to hang: each of the 3 pieces is very heavy and you have to use some serious hanging hardware to make sure it is secure. Definitely a 2 person job. But now it's up it looks great and has really brought my dark dining room to life. It makes quite a grand statement and everyone who comes to the house comments on it.
October 23, 2013

Beautiful!
I am completely thrilled with this three piece mirror. It makes a dramatic statement in my living room.
October 22, 2013

Absolutely Beautiful
I am so in love with this mirror! It changed the entire look of my living room. The photos of this piece do not give it justice!!! I is so beautiful!!!
October 21, 2013

Big and Beautiful
I bought this for my piano/living room. My ceiling height is 8 feet and this looks great in the room, it makes the ceiling look higher than it really is. It's just stunning!
October 20, 2013