Gaming Surveillance Officers & Gaming Investigators

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

On the job, you would:

Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.

Report all violations and suspicious behaviors to supervisors, verbally or in writing.

Safety and Government

public safety and security

law and government

Arts and Humanities

English language

Engineering and Technology

computers and electronics

Business

administrative services

Basic Skills

keeping track of how well people and/or groups are doing in order to make improvements

talking to others

Problem Solving

noticing a problem and figuring out the best way to solve it

Attention

pay attention to something without being distracted

do two or more things at the same time

Verbal

communicate by speaking

listen and understand what people say

Visual Understanding

quickly compare groups of letters, numbers, pictures, or other things

see hidden patterns

Ideas and Logic

notice when problems happen

People interested in this work like activities that include practical, hands-on problems and solutions.

They do well at jobs that need:

Dependability

Integrity

Attention to Detail

Self Control

Cooperation

Independence

You might use software like this on the job:

Data base user interface and query software

FileMaker Pro software

iView Systems software

Spreadsheet software

Microsoft Excel

Electronic mail software

Microsoft Outlook

high school diploma/GED or certificate after high school usually needed