Rocket Graphics Limited (“Rocket” or “us”) is a UK based company, providing large format graphics and signage specialising in brand implementation for events, exhibitions, conferences, retail interiors and environments and this can include associated project management and installation services (our “services”). Rocket is strongly committed to maintaining data privacy to the highest standards when personal data is passed to us for processing by our clients to get their deliverables to their customers wherever they maybe geographically located.

We are a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required by law to inform you about the information which we hold to enable you to understand the purposes for which it is used.

This Privacy Policy sets out how Rocket handles the personal data about yourself or about your end user client that you share with us to enable us to provide our services.

From the 25th May 2018 the terms set out in this Privacy Policy will come into effect between you and Rocket in line with the General Data Protection Regulation (2016/679), more commonly referred to as “GDPR”. We may update this Privacy Policy from time to time and we will try our best to draw your attention to any substantial changes that affect you or your rights; however when you provide us with personal data for yourself, or on behalf of others, please ensure you are familiar with the latest version of our Privacy Policy as that will apply to the personal data that you provide to us from the time we post such updated version on our website.

What information do we collect?

We may require some or all of the following information in order to provide our services and, where applicable, ensure we have everything necessary to clear any deliverables through customs into their destination countries and get them to their end recipient:

Passport or other ID details (including number and issue date, and images of certain IDs) or tax identification numbers for customs mandated requirements in certain jurisdictions;

Manifest details of parcel and container contents for Customs Clearance;

Any alternative delivery address information as and when requested;

Any information regarding client or end recipient bank account and credit card details.

Some or all of this information may be requested from you directly or it may be passed to us by your end client but in either case it will be personal data that you have provided or consented to share. We may combine the personal information that you provide to us with other non-personal information relating to your deliverables which could include reference number(s), shipping information and delivery confirmation (e.g. time/date stamp and signature of recipient)).

Where you are a client passing us the personal data of your customers, you confirm that you have appropriate legal grounds under the provisions of the GDPR for collecting and sharing such personal data with us. We confirm that we process the personal data that is shared with us in compliance with GDPR and all other similar applicable national laws in relation to data privacy and security.

If we do not receive all of the personal data that we request as necessary to provide our services, we may not be able to fully provide our services to you. It is also your duty to ensure that you do not upload, input or disclose to us any unnecessary or irrelevant personal data about individuals that we are not required to hold to perform our services.

What do we do with personal data?

Rocket respects the privacy rights of every person for whom we process and hold personal data in the performance of our services. We use appropriate practices to ensure the security of the personal data held and processed by us.

Rocket maintains and requires each of its agents and subcontracted partners to maintain appropriate physical, technical and organizational measures to protect personal data in our possession from any data breach, i.e. any accidental, unauthorized or unlawful destruction, loss, alteration, disclosure or access.

In each case where you provide Rocket with personal data about any other person, e.g. your end client(s), you confirm that you have their permission to do so for the purposes outlined in an agreement between you and that other person. You also confirm that you have made them aware that we will use their data to provide our services and deliver our products. This may include sharing their data with any of our agents and subcontractors who may have a part to play in the provision of our services or the delivery of our products.

By providing personal data to us, you agree to us processing such personal data for the purposes outlined in this Privacy Policy.

Disclosing your information

If we hold your information for the purposes of providing a service to you, we will only use that information to provide this service or in the instances explained above. We will not sell or share your information for marketing purposes with any other company or third party.

Legal basis for using Information

The legal basis on which we will normally use the personal data which is provided to us is as follows:

a) where we need to perform our contract with you for the provision of services or the delivery of products that you have requested; or

b) where we need to comply with a legal obligation; or

c) where it is necessary for our legitimate interests (or those of a third party), provided that your interests and rights do not override our interests.

The situations in which we may rely on (c) above are cases where we have reason to think that the purpose for which the data is to be used was contemplated by you and us when the data was provided, even though the purpose is outside the scope of the particular services or products that you have requested.

Data security

The personal data which you may send to us will be held by us in an electronic form on IT systems which are appropriately protected by passwords and to which only authorized users have access and in some cases in hard copy form. Where hard copy records are kept, they are securely stored.

Where you provide personal data to us electronically, please be aware that we cannot guarantee the security of the data in the course of transmission and any such transmission is at your own risk.

For how long is personal information retained?

We will retain your personal information throughout the period during which we are requested by you from time to time to provide services or products and for as long as necessary thereafter to fulfil the purposes for which the information was collected. In determining the period we will have regard to any legal or accounting requirements. The period of retention may be affected by any disputes which may arise in relation to a service or product.

Your rights

GDPR offers individuals certain rights in respect of their personal data, including the right to be informed about how your personal data is used and to access the personal data we hold about you; the right to request a correction of inaccurate personal data or to request a deletion of your personal data; that we stop processing it or to withdraw your consent to any consent based processing; or to request that we transfer your personal data to yourself or another service provider where this is applicable. If you wish to exercise any of these rights, please contact us using the details below. However please be aware that should you exercise certain of these rights it may mean that we are unable to continue to provide you with the services that are in process at that time. You also have the right to complain to your data protection regulator – in the UK this is the Information Commissioner’s Office.

Contact us

If you have any further questions about how Rocket handles the personal data that you provide to us or if you wish to exercise any of your rights in relation to your personal data as listed above, please send any enquiries to our Data Protection Office at astri@rocketmail.co.uk

This email address is for data enquiries only; any service queries sent to this address will not be answered. If you have an issue with our services please speak to your appropriate contact at Rocket.