Outage: Internet service : East and West-Flanders region, all services impacted: Solved

Dear customers,

We have experienced an outage with the Internet and connected services in regions of East and West-Flanders.

Please find all details below:

Start:

2017-07-03 11:44

End:

2017-07-04 21:37

Duration:

1:09:53

Impacted services:

Internet/Telephony

Affected Areas:

91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09

Update 03/07/2017 – 12:46 – There is confirmation that there is a fiber cut. Manual rerouting has been done. Everything should be back to normal, but higher latency due to rerouting could be possible.

Update 04/07/2017 – 10:50 – The fiber has been fixed around 05:50, however, the values are below the working thresholds of our equipment. A team has been sent to investigate and the engineers have started works on the fiber. Meanwhile, our rerouting of traffic remains until everything is solved.