Constituent 360 Degree View Does Not Display The Correct Program Action Reason

(Doc ID 1985844.1)

Last updated on JUNE 08, 2017

Applies to:

PeopleSoft Enterprise CRM Online Marketing - Version 9.2 and laterInformation in this document applies to any platform.

Symptoms

When SCC_CONSTITUENT_READ360SUMMARY message is configured between CRM and CS, Constituent 360 Degree View does not display the correct Program Action Reason. The same value as the Program Action is always shown.

STEPS TO REPRODUCE:

1. Configure the following Service Operations between CRM 9.2 and CS 9.0: