User Reviews

Most Positive Review

★★★★★

By George
February 4, 2018

Good service

Most Critical Review

★★★★★

By Gail Eaton
November 19, 2018

I have had this insurance company for about 3 years. Last year my rates went up $104.00 due to rate increase. This year they were going to raise it $139.00 due to underperforming issues on their part and a decrease in my insurance rating. I have no tickets, no accidents, excellent credit and low mileage on a car that is five years old. They can keep their insurance. I am going with another company.

Most Positive Review

Rates are reasonable, customer service is knowledgeable, and they offer multiple services. They also paid quickly on a claim I filed.

Most Critical Review

★★★★★

By Roo
December 19, 2018

I was a customer of USAA for years, then discovered that they had someone else's car on my policy (and had removed my car). When I spoke to them about it, they said that if they had to research it find out whose fault it is, that they would retroactively raise my rates for the past two years - even though my car is 4 years older than they can that was insured. Amazing how quickly the conversation turned from "lets see what's happening" to "we need to cover our ass and make this issue go away". This isn't doing what's right for the customer. As a result, I shopped them and discovered that I could get identical coverage with another national insurance carrier for half the annual cost.