8
8 To Request and Obtain Redress There must be harm done Attributable to a public body Public body must admit responsibility

9
9 Illegality We live under the rule of law Non observance to the Law Abuse of power Respect decisions or court orders

10
10 Irregularity Against rules of conduct established by a public body for its employees Does not uphold its commitments as set forth in its Service to Citizens Statement or in the government’s declaration of principle