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Why Travel Agents Rule in Asia

By

Amy Ma

Mar 18, 2011 12:41 pm HKT

In Hong Kong and mainland China, bricks-and-mortar travel agencies — an almost obsolete business in some other parts of the world — are the reigning gatekeepers of travel. The reasons: China hasn’t caught up to booking flights and hotel rooms on the web, and Asian customers still want and expect the level of service that travel agents provide.