Banking Specialist III - Home Lending

Job Description

The Banking Specialist III – Home Lending performs a variety of activities to support either internal or external customers with their financial needs through inbound and outbound phone calls. Works in a team in a sales delivery call center environment that recommends products, reviews customer profile and loan specific scenarios. This job promotes strong and lasting Customer relationships by delivering a legendary customer experience. Achieves high level of success by understanding customer needs, conducting oneself in a highly professional manner and identifying opportunities to deepen the customer relationship with TD and grow the business. The role is responsible for retaining and expanding existing client relationships within the TD footprint by offering advice based on their total financial situation.

Job Requirements

Provides sound advice at every customer interaction, contributing to a legendary customer experience.

Prospects and develops understanding of other financial objectives, assesses customer information and suggests appropriate product and service solutions based on customer need. Ensures customers understand the value and benefits of suggested alternatives and closes sales. Meets the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs. Plans and execute relationship building activities.

Communicates with processors/underwriters as needed to clarify and exchange information. Consults with more experienced underwriting personnel on problems and questions, particularly relating to complex credit.

Proactively makes outbound calls to Customers who have inquired about our lending products.