Wed, 24 Oct 2012

News spread quickly on the web today of the predicament faced by a woman in Norway, Linn, who has lost all access to the eBooks she legitimately purchased from Amazon. The story first emerged on a friend's blog, where a sequence of e-mails from Michael Murphy, a customer support representative at Amazon.co.uk were posted. These painted a picture some interpreted as Amazon remotely erasing a customer's Kindle, but in conversation with Linn I discovered that was not what had happened - something just as bad did, though.

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Notes: If you put a <mailto:> link in the URL field your address
will not be mangled: this could be a bad idea as your email address could be easily harvested
by bots designed for SPAM. The comments field should now format correctly for line feeds and carriage
returns: when you hit the 'Enter' or 'Return' keys in your comment it should break to a new line.
The text should wrap cleanly. Please let me know if it doesn't. No HTML tags will pass through - entering
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