Spa Front Desk Agent

Brilliant Experiences, created by Brilliant People. Join our award-winning team at the Napa Valley Marriott Hotel & Spa and achieve your personal and professional goals with the best hospitality team in the North Bay. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant.

Job Title:

Spa Front Desk Agent

Location Name:

Napa Valley Marriott Hotel & Spa

City:

Napa

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Ensures the spa front desk operates efficiently and associate create memorable experiences for spa guests. Responds in a professional and courteous manner to arriving, departing, in-house guests and members by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships.

Knowledge/Skills

Requires understanding of all hotel front office procedures.

Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

Position Type:

Full Time - Regular

State:

CA

Requirements

[see job description]

About Us

Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. Through valued partnerships with internationally recognized hotel brands, Sage grew a portfolio focusing on running successful select and full service hotels. And we’re on a mission to break new ground, and not just the dirt on our newest projects. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world.

Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold, we’re hoping that you break it. Risk takers and creative spirits are welcome. Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. Interested?

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

8631BR

Req #:

8631BR

Why Us:

Brilliant Experiences, created by Brilliant People. Join our award-winning team at the Napa Valley Marriott Hotel & Spa and achieve your personal and professional goals with the best hospitality team in the North Bay. Our core values of service, integrity, team spirit, innovation, professional growth, improvement, quality standards and community impact differentiates us from our competitors. Our focus on creating brilliant experiences, one guest at a time, has driven a culture of constant improvement, making the property the perfect fit for any talented applicant.

Job Title:

Spa Front Desk Agent

Location Name:

Napa Valley Marriott Hotel & Spa

City:

Napa

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Ensures the spa front desk operates efficiently and associate create memorable experiences for spa guests. Responds in a professional and courteous manner to arriving, departing, in-house guests and members by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding spa reservations, club information and guest concerns.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships.

Knowledge/Skills

Requires understanding of all hotel front office procedures.

Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines. Requires supervision/management skills. Ability to communicate information and hotel services to management and guests. Second language may be required.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%.

Position Type:

Full Time - Regular

State:

CA

Requirements

[see job description]

About Us

Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. Through valued partnerships with internationally recognized hotel brands, Sage grew a portfolio focusing on running successful select and full service hotels. And we’re on a mission to break new ground, and not just the dirt on our newest projects. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world.

Sage is looking for independent thinkers with their own entrepreneurial spirit. We’re not asking you to fit the mold, we’re hoping that you break it. Risk takers and creative spirits are welcome. Achieving personal and professional growth is one of our values at Sage Hospitality. We believe it’s not just about the work you do, but it’s about who you are. Interested?