@MC_Bladewrote: Indeed, are these forums not moderated? The tone of this thread hasn't been good for a while. It's a good point. There is a moderator but the only actions I have seen them take is to pop up and crack jokes or tell us that "Samsung are listening but he can't tell us anything". There's been no enforcement of the Respect or Staying on Topic rules. https://eu.community.samsung.com/t5/Community-News-Rules-FAQs/Community-Guidelines/m-p/97#M2
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@amokukwrote: And this is because when the case comes to court they have to have provided me with discovery information. If which i have asked for full internal discussion emails relating to both issues and the decision to discontinue and a full technical explanation of why hlg cant be implemented. This looks to be the closest we might get to a real explanation of what the issue is with iplayer hlg on the slightly older models. A lot more useful than the bland "too complicated" fob offs we are being given via 3rd parties.
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@paul1277wrote: @Pete1234wrote: @chopples123wrote: @mrticklewrote: @chopples123wrote: Hi I will give it another go, What do you not understand or disagree with mate? To what benefit, can't we all move on? Appreciate that mate but the information they are giving out is wrong, Other readers may go out and buy a hisense or whatever to replace there KS because they believe they will be getting BBC HLG. when all they would be getting is the UHD SDR trial on an inferior TV At this point we would have been better off buying a hisense as we could have watched the blue planet series in 4k and saved some money with it Be careful because as paul1111 has found having an opinium that is not in line with some means you get a bit if a hard time! !!! Yes I saw that! But it's a fact that many other manufacturers enabled their tv's to work with the HLG HDR iPlayer and Samsung did not and seemingly won't. Whether those other tv's will give the full HDR experience is a different question and not actually the subject of this thread.
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@chopples123wrote: @mrticklewrote: @chopples123wrote: Hi I will give it another go, What do you not understand or disagree with mate? To what benefit, can't we all move on? Appreciate that mate but the information they are giving out is wrong, Other readers may go out and buy a hisense or whatever to replace there KS because they believe they will be getting BBC HLG. when all they would be getting is the UHD SDR trial on an inferior TV At this point we would have been better off buying a hisense as we could have watched the blue planet series in 4k and saved some money with it
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No that isn't what it says. The list show TVs which can play the UltraHD stream. "All episodes of Blue Planet II are now available to watch in Ultra HD (UHD) and High Dynamic Range (HDR) on compatible TV devices. Devices that are supported are listed at the bottom of this page." SkyQ was an exception that got it's own statement: "Sky Q behaves slightly differently however as you’ll need to manually select the UHD option in BBC iPlayer to access the episodes."
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You can view it yourself it does make some mention of sky. How the TV's displayed it is up to the capabilities of the individual sets. The fact is that they would at least display the UHD stream rather than SD is a step up from what older Samsung owners are face with. e.g. J series can display Pseudo HDR by maxing the back light. Seeing as Samsung can't be bothered to enable it we get neither this or UHD.
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According to the BBC HiSense did support the BluePlanet 2 HLG trial mate. The BBC page has been removed here is the list of TVs that supported it from archive. https://web.archive.org/web/20171227212705/https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd
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Blue Planet 2 HLG - No Samsung - That's the title of this thread not 'what external devices can I use to get HDR on my TV because Samsung isn't delivering' Yeah I get people want to know what weird and wonderful combinations they can use to get sky HDR in italy or whatever but it's not in any way furthering the thread topic. Personally the thread has always been about the fact that Samsung stood out from all the other manufacturers from LG to HiSense in abandoning TVs older than 2017. Anything changed on that? I bet Samsung are rubbing their hands, seeing that everyone has now forgotten about the what they originally complained about and Samsung have stood silently and done absolutely zero.
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You may be right that we will not get satisfaction on HDR iPlayer for pre 2017 Samsung TVs but that is the subject of this thread, it's in the title. In my opinion a general discussion of the different options available for delivering HDR on these sets should have it's own thread. Samsung will be more than happy if everyone stops asking for answers about the issue in question and gets sidetracked with the question of what extra devices people can purchase to work around the issue they don't want to resolve.
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My understanding is this: HDR is the overall display enhancement which creates a greater dynamic range between dark and light. HLG is just one method or format of delivering an HDR picture There are several others e.g. dolby vision, HDR10+. The advantage of HLG over other formats is that SDR and HDR pictures can be combined in one video stream. So really this is an advantage to the broadcaster/content creator.
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Not posted on here since before Christmas. Looks like those K series owners are able to get a refund if they persue the unrelated but valid smarthings dongle argument. No options for us J series owners who are didn't have the claim nor any particular HDR claims that I'm aware of. It's great that some K Series owners have been able to get refunds but ultimately how many has this amounted to, 10? 20? TVs replaced? I don't know if this hits the retailer or Samsung in the pocket. Certainly that volume's not going to trouble a company the size of Samsung. They have remained silent witb no official statement for anyone to take away. No statement means we are still no further forward understanding why they are unable to make iPlayer 4kHDR work on J & K series. The fact that the same format works via other sources does suggest a license issue that Samsung don't want to pay for older TVs. HDR versions are in a state of flux at the moment with people competing to become the dominant standard. Even if you have a brand new set I wouldn't hold my breath that it's going to be still supporting everything in 2 years given Samsung's stance on the KS9500s. Definitely going for another manufacturer next time. A shame as the screen is otherwise good.
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I have ju7000, the panel is 8 bit but Samsung have enabled a pseudo HDR mode whereby the backlight gets pushed up to max when it detects an HDR signal. Probably other J series models do this. HDR is more about the brightness than the colour range afaik there is no universally agreed standard to HDR colour. Rec2020 is thrown about but Rex 702 is close to this anyway. Amazon video triggers the HDR mode on its relevant broadcasts. No good reason why we can't enjoy the BBC version of this and benefit from a. True 4K source and b. The increased dynamic range. Anyway merry Christmas all.
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Panasonic 2015 models are listed as compatible on the BBC page for the blue planet trial. That's good enough for me rather than what some one may have said on a forum. Even if they aren't displaying true HDR they are making the best of what the panel can do- something I would like to see Samsung do. They will be getting the benefit of 4K at least, something Samsung's stance is denying us slightly older model owners. This is the point of HLG, it can adapt to the hardware. I also agree that while it's good that they may be noticing this forum, it doesn't bode well that we have to spend the time kicking up a fuss in the hope of getting support for a 20 month old tv that Retailed for £900. Seems like a numbers game for them, they know how many 2016 and 2015 sets they sold- it's how many of the owners are bothered enough to want the tv to deliver on its promised capabilities.
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LIkewise, JU7000 owner. Seeing as iPlayer and the like is going to be increasingly the way we all view TV it's understatement to say i am disappointed Samsung won't support a product which is 20 months old. I've posted this forum in the JU7000 thread over on avforums already. I see there was a post on avforums already regarding the Blue Planet 2 or lack of on Samsung. Definitely won't be touching nor recommending Samsung again if this is their support lifecycle.
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I remember when I bought my JU7000 about 20 months ago. It was either this or a Panasonic. I see that Panasonic 2015 TVs are supporting this format. Did I make the wrong decision? Pretty shameful if the only reason 2015/16 TVs are omitted is because Samsung don't want to pay a license fee. Of course this may not be the reason but we are all just speculating without any actual facts forthcoming from Samsung or their representatives on this forum.
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Interesting link. So who actually provides the iPlayer app for smart tvs? Clause 7. 7. Apps on Smart TVs/OTT devices. These are DASH Initiators, giving rise to a royalty payable by the app seller. If this is a licensing issue, how come the likes of Hisense can manage to pay the bill but a company the size of Samsung is not able to? Ironic that Samsung claim to support HLG for broadcast but not iplayer which uses DVB-DASH (Digital Video Broadcast) highly likely that BBC and other broadcasters will standardise on this for VOD which as others have remarked is the direction TV is going. I'd like to ask the question again Samsung - is there a technical blocker for providing support for this service to your TVs pre 2017?
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@amokuk Yes I agree I'm sure some or all of the 4k decoding is assisted by hardware specialized for that task. As I mentioned earlier the difference between supporting broadcast HLG and iPlayer is in the delivery method. In the case of iPlayer specifically it's using DVB-DASH(www.bbc.co.uk/rd/blog/2017-12-uhd-hdr-trial-blue-planet-bbc-iplayer). Support for this would need to be written into the iPlayer client. I speculate that the 2016 models don't have the same client as they use a different Tizen platform to 2017 and this is the reason Samsung don't want to support 2016 for this. (Perhaps some 2016 and 2017 users want to post their iplayer version numbers it might confirm or deny this idea) Obviously only speculation. Perhaps moderators could come back with some hard facts.
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I am agreeing with you. I don't think it's acceptable that the app doesn't work for any year's model. Samsung should fix the app for all HDR capable sets. I think you are wrong regarding the TVs being basically the same. The screen may be the same but the platform for apps - Tizen/Tizen 2/Tizen3 is different. e.g. 2015 TVs were promised the Tizen2 update - it never happened. I am trying to explain the reason why they will update 2017 but not 2016/15 - technical effort required. I'm not saying at all that I agree with that justification.
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@amokuk With respect I believe the app plays a greater role than you describe - It must decode the stream sent by the BBC server. If the app.s were very simple with no processing involved then there would be no issue in enabling the HLG HDR for 2016 models - 2016 & 2017 models are stated as capable of broadcast HLG but only 2017 is set for iplayer HLG. What is the difference between these two? The delivery method via internet and application. I'm sure Samsung would be more than happy to enable iplayer HLG for 2016 if they could do it with no effort.
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Likewise, the response we have received begs a lot of questions. What is the reason you will not be enabling broadcast HLG HDR on sets earlier than 2016? What is the reason you will not be enabling iplayer HLG HDR on sets earlier than 2017? - Is there a technical blocker for either of these omissions? If so what is it? - Or is the reason that you do not want to spend the resources to enable this on an a slightly older platform? Subjectively my own set is <2 Years old so that seems like very short term support if true. IMO the reason for the Iplayer omission on 2016 and older sets may be due to the app - I'm assuming 2016 models have a different set of app.s to 2017, just as 2015 -2016 are different. They do not think it's worth their while to update the older versions of these app.s for the older sets as there are no new sales in it for them. We were asked for sensible replies by the moderator, please give us some sensible answers.
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This is hopeless Support. I have a JU7000 TV. While not top of the range it wasn't cheap. It's less than 2 years old but Samsung are telling us there will be no updates of value to it. Frankly this is a bit pathetic. Less than 2 years is inadequate to write something off like that. Even a pc lasts on average around 3 years(standard depreciation index).
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