Laleham Staines Shepperton Chertsey

FAQS

Should I expect any side effects after treatment?You may feel tender after your treatment. However, if you are concerned or are experiencing any sickness or dizziness, please give us a call on 01784 462821.

What is your cancellation policy?Whilst we appreciate that sometimes priorities can change, we do require 24 hours’ notice to cancel or reschedule your appointment. Cancellations without 24 hours’ notice will incur a cancellation fee. Please note, if you are wanting to cancel your appointment outside of our opening hours please email info@sportsosteo.co.uk to avoid the cancellation fee.

What is your lateness policy?Please arrive on time for your appointment as we will not be able to extend treatment times if you arrive late. If you arrive more than 15 minutes late for an appointment, it will be marked as a missed appointment.

How do I know what treatment I need?If you are unsure, please call reception for guidance. We can also put you in touch with a practitioner who can answer your questions in more detail.

Can I use my insurance cover?Alan Burke is registered with all major insurance companies; however we only invoice a few directly. Please give us a call to check whether we’d be able to invoice your insurer directly or see our prices page. If we are unable to claim directly, we will provide you with an invoice in order for you to claim reimbursement.

What treatments do you offer?We specialise in manual treatments based on osteopathic assessment and treatment.

Do you accept referrals?We work as part of a network with other health professionals and many of our patients are referred to us from other private health care facilities as well as the NHS.

Our doors are always open to new patients so a referral is not necessary in order to be treated by us; however a referral can sometimes help us to address your needs in a shorter time span.Whether you are referred or not, we would always recommend bringing any tests results you have relating to your concern to your appointment in order to give your practitioner as clear a picture as possible.

Will I have to get undressed? What should I wear?We would suggest that you wear clothing that you can move easily in, as your practitioner may want to assess you in motion.

Please be aware that, dependent on the issue, you may be asked to remove some items of clothing.

If you remove any jewellery or items of clothing during your treatment, please ensure that you take your belongings with you at the end of your appointment as we cannot be held responsible for lost property.

What if you are unable to help me?We focus on continuity of care, so we will advise you on the best course of action for your needs during and after treatment, even if this means referring you elsewhere.

We also co-ordinate with other health care professions so we can refer you to another clinic or hospital if necessary.