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A Catastrophe.

There was a two-hour delay without any explanation and above all a complete absence of excuses (I almost missed by my corresponding flight)! We were grounded in Rome for more than 45 minutes, with an air conditioning problem (you can imaging how hot it was inside).

The service was mediocre (a Coke please? Nope, there's no more Coke, would you like some water instead?).

The flight crew was not mean, but not friendly.

I thought the hour delay on the departure flight was an exception, but it really seems like this airline does this a lot. In short, this will be the last time I fly on this airline.