Ticket Information

American Airlines Center Box Office

The American Airlines Center Box Office is located on the Northeast corner of the venue directly across from The Lexus Garage. Complimentary parking is available in the The Lexus Garage while you purchase tickets. For more information about events at American Airlines Center call 214-665-4797.

American Airlines Center Box Office Policy

To purchase tickets to events at American Airlines Center, please visit the American Airlines Center Box Office, go online to Ticketmaster.com, or call Ticketmaster at 800-745-3000.

Tickets for non-Mavs or Stars games will NOT be available for purchase at the American Airlines Center Box Office on the first day of ticket sales. Remaining available tickets for any non-Mavs or Stars game will be available for purchase at the American Airlines Center Box Office on the next business day that the box office is open.

Acceptable Forms of Payment: VISA, MasterCard, American Express, Discover and cash. NO checks.

There are no refunds and no exchanges on any ticket purchased for an American Airlines Center concert, game or event. In the event that a show is canceled or rescheduled, please contact your original point of purchase.

We cannot guarantee the validity of any ticket purchased from an unauthorized source.

Box Office Hours

Regular Business Hours: Non-Event Days
Monday – Saturday: 10:00am to 5:00pm
Sunday: Only open for events. The Box Office will open 2 hours prior to events starting at 12:00pm or earlier and at 10:00am for events starting after 12:00pm.

Day of Game: Mavericks or Stars
Monday – Sunday: The American Airlines Center Box Office opens at 10:00am on game days and remains open until 3rd Quarter for Mavericks and 2nd Intermission for Stars.

Day of Show: Concerts, Events, and Family Shows
Monday – Sunday: The Box Office will open 2 hours prior to events starting at 12:00pm or earlier and at 10:00am for events starting after 12:00pm

Holidays
American Airlines Center is closed on major holidays unless an event is taking place at the venue. Ticket Office hours may vary on holidays. Please call 214-665-4797 for exact hours of operation.

Mobile Entry

If you selected ‘mobile entry’, from Ticketmaster, as your delivery method, make sure to bookmark My Ticketmaster or My Account Manager in your mobile browser or download the Ticketmaster iPhone or Android app. If you are an iPhone user, you can also add your tickets to Wallet.

QR barcodes from non-authorized third party sources will NOT be allowed entry via a mobile device.

Paperless Ticket Deliver System

Paperless ticketing is an alternative delivery method to Ticketfast, Mail, UPS, Will Call or In Store Pick Up. Instead of receiving your tickets ahead of the event, the credit card used to make the purchase will serve as your ticket. All you need to attend the show is the credit card you used to purchase the ticket and a valid, government issued ID (such as a driver’s license, state ID or passport).

Phone Numbers

American Airlines Center Box Office
214-665-4797

Dallas Mavericks Sales
214-747-MAVS (6287)

Dallas Stars Sales
214-GO-STARS (467-8277)

Ticketmaster
800.745.3000

Re-Entry

Re-entry is not allowed at any event at the American Airlines Center. For certain situations such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door. Smoking locations are available at the outdoor patios of the Jack Daniels Club and 1876.

Will Call

Pre-purchased tickets may be picked up at the Will Call windows located at the American Airlines Center Box Office. Customers must present a valid photo ID and the credit card used to purchase in order to collect the tickets. Once the Box Office is closed, remaining Will Call tickets can be picked up at the North entrance.