Please note: Our dispensaries will be closed from 12 noon when there is an Education & Training Shutdown.

OUT-OF-HOURS If you require urgent medical assistance, which is not life threatening but cannot wait until the surgery re-opens, please dial 111. Calls to the NHS111 service are free from both landlines and mobiles. For a life threatening medical emergency dial 999.

PATIENT PARTICIPATION GROUP We need some volunteers to join our Patient Participation Group to help us to ensure that we are providing the services you need from us. We would like to be able to contact patients to ask them questions about the surgery. If you can spare a little time please complete the form below or ask for one from reception.

We are pleased to announce that Dr Dita Fridrichova has joined the practice covering Dr Lindford's maternity leave.

We are pleased to announce that we now have two registrars, two physiotherapists and two paramedic practitioners working with us at the practice

Dr Arham Munawar (f) - new GP Registrar and will be with the surgery until August 2020.

Dr Gohar Saeed (f) - Our GP Registrar and will be with the surgery for the eighteen months until February 2021

Paramedic - Vicky Bryning - is working with us doing home visits.

Paramedic Practitioners - Abigail Merrell & David Binns are now working with the surgery doing home visits and supporting the doctors with frailty clinics

WELCOME TO CROCUS MEDICAL PRACTICE,

SAFFRON WALDEN

Crocus Medical Practice operates from two sites about 4 miles apart: -

The Old Rectory, 18 Castle Street, Saffron Walden, CB10 1BP and

High Street, Great Chesterford, CB10 1PL.

We are confident that our website will provide clear and concise help to give to our patients. The website is designed to make it easy to gain instant access to information. Please explore this website to learn more about the practice and how we operate. It also includes links to enable you to communicate with the practice electronically. In particular we draw your attention to our tab 'About the practice' which can be accessed from the menu on the right hand side. You will also find a wealth of health-related information.

The doctors and staff take great pride in the quality of the medical services we provide and strive to offer the highest standard of comprehensive, patient-centred and personalised healthcare in a warm and friendly setting.

We are always looking to improve our services so please let us know what you think either by completing a brief patient survey on-line or by using our feedback form.

Coronavirus (COVID-19)

The latest guidance from the Government has changed.

If you have either:

A raised temperature or fever and/ or

A new continuous cough and/or

Loss of sense of smell and taste

If you have these symptoms, however mild, stay at home and do not leave your house for 7 days from when your symptoms started. You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

To protect others DO NOT GO to a GP, pharmacy or hospital

There is more advice about self-isolation on the Government’s website:-

Call: 03333 408 218(8am to 8pm, Monday to Friday)

Please only use the Uttlesford Community Response service if you do not have family or friends who can help you

In an effort to attempt to limit foot fall into the surgery and on the advice of NHS England we are triaging all patients by telephone call with one of our Clinicans, if you need medical advice please telephone and ask for a telephone consultation.

The NHS in Essex and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on:

Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

Avoid touching your eyes, nose and mouth with unwashed hands.

Avoid close contact with people who are unwell.

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SEPSIS

Sepsis is a rare but serious complication of an infection. Without quick treatment, sepsis can lead to multiple organ failure and death. If you are worried about possible symptoms or would like further information, please visit: https://www.nhs.uk/conditions/sepsis/

ACCOUNTABLE GP

All practices are required to allocate a named accountable GP to all patients, including children. All patients of Crocus Medical Practice have been allocated a accountable GP however this does not prevent you from seeing any other GP at the practice. If you would like to know who your named GP is please ask when you next attend or speak to someone at the surgery.

MAKING HEALTH & SOCIAL CARE INFORMATION ACCESSIBLE

The Accessible Information Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss - please contact us if you need any communication support, or for more information visit;