We are beginning a web-based mentoring program with Triple Creek as our vendor and are poised to launch in July to a small group first (based on strategy and budget to expand in 2010). For those of you who are currently or have been engaged in a mentoring program 1) what best practices did you use / which would you encourage; 2) what challenges did you have and how were they overcome; 3) advice do you have for the program manager? Thank you.