Airline Reservationist

Responsible for assisting customers with travel requests by
answering incoming calls and matching the features and benefits of
the airlines to the needs of the passengers Answer customers
inquiries regarding all aspects of their travel or one of our
travel partners Ability to handle customer questions, complaints,
and inquiries with the highest degree of courtesy and
professionalism to resolve customer issues with first call
resolution Assist customers with technical website and mobile
navigation needs Make new reservations and change existing
reservations on scheduled domestic and international flights
Perform both computer and inbound/outbound telephone related tasks
HOURS The call center is open 24/7/365 Candidates must be flexible
and willing to work early mornings, afternoons, evenings, weekends,
and holidays. UNION Like many airline positions, Reservations Sales
Agents are part of a union that will require initiation fees and
monthly dues. QUALIFICATIONS High School diploma or equivalent
required Minimum age of 18 years old Must be authorized to work in
the United States Have not used any nicotine products within the
last six months (includes chewing tobacco, nicotine gum, patches,
hookah or any other source of nicotine) Demonstrated proficiency
and agility with adopting, utilizing and navigating new and rapidly
changing technologies and applications on handheld and other
multi-media devices required Demonstrated knowledge and aptitude to
use computers and related technology skillfully required Fluent in
Spanish highly preferred Proficient keyboard skills required Must
have strong customer service skills and a professional and pleasant
phone demeanor Must possess exceptional verbal and interpersonal
communication skills in order to assist customers and interact with
coworkers Proven ability to continually learn and understand
changing job-related policies and procedures, company products,
services and promotions in an efficient manner required Adaptable
to performing work according to set procedures required Excellent
attendance and reliability required Must be flexible to work any
shift assigned within a 24 hour/day, 7 day/week, 365 day/year
operation including weekends, holidays and overtime as needed.
Hours could include late nights and early mornings. Pay: $12.33 per
hour To Become An Agent Apply at mommyjobsonline.com and click on
Join Now and select the Customer Service Job Bank Registry to get
connected with this client. Please reference agent id code MJOLDAWN
when you register online. If you have further questions please
contact us at 1 (405) 418 - 6160.

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