TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

3.05Rooms

1.05Service

4.05SleepQuality

3.05Value

3.05

“Hotel employees seriously lacking in the customer service department!!!”

May 23, 2013Hope W, Lexington

When we arrived there was a problem with my reservation and not having the proper paperwork they said I needed. I understand things happen but the whole situation would not have been a problem if the lady at the front desk (Patricia) had handled it with a better attitude than she one she had with us! I was on the phone with my employer and they needed the hotels phone & fax numbers in order to fax the proper paperwork in for me and when I asked her what the hotels number was she gave me a dirty look and very rudely pointed to the counter and said there's a card. She didn't give me the number herself or even get the card and hand it to me, no, I was simply told there's a card like I was annoying her with my question. When my employer called and talked with her she was very rude with her as well. Then when that was settled there was a problem with my credit card not working. After a few attempts I finally asked where the closest ATM was and was told there was one down the street at the gas station in which I went straight there and drew the money from my account no problem and went back and paid cash for the room. The whole thing took almost an hour and she was very unfriendly the entire time. Thankfully we were able to wait in another family members room seeing as how it was 90 degrees outside and my kids were worn out from a 4 hour drive. I was tired as well and was never rude with this lady even after everything that happened but was still treated poorly by her the entire time I was trying to get the situation resolved. We were there for a wedding and there were about 40 members of my family staying at this hotel, and that was just on the grooms side. Other members of my family had problems with the same employee and her lack of customer service. She never once smiled, gave a have a nice day or anything. It was almost like we were an inconvenience she had to deal with and she could care less if any of us stayed at the hotel or not. As far as the room goes the carpet is in desperate need of cleaning if our black socks were anything to go by, the bathroom was a little small, the room had a funny smell until we got the AC going then it seemed to go away. The beds and bathroom were clean so that's good, but overall the rooms were just ok, not what I was expecting from a Wingate. And if Im ever in that area again I would never stay there again nor would I recommend it to anyone else!!