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Please note: if this is a Maintenance-only sku, then it will require proof of purchase from the original license order. The Proof of purchase information that is required to process these orders is the VIP Customer Number or Agreement Number AND the Original Veritas Order Number(s) and Reference Number(s).

The proof of purchase information can be found on the customer’s renewal letter from Veritas. If further assistance is needed please contact the Veritas Renewal team at 866-306-8787 or viprenewals@symantec.com.

GovC: Key as: SO for license and combo skus as well as media. Maintenance only skus need to be keyed on an SD.

PCC: Key through Quote to Order. The license and combo skus as well as the media will process through EDI and the maintenance only skus will be placed on backorder for the buyer to audit and order manually.

Data Capture: You must fill out the Additional Order Information Screen in JDE.

Click here for an estimate of how long it will take the order to be fulfilled.

Returns: Exception basis only. Contact customer service through the Sales Support Desk (x35555).

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