Possible NetStorage Login Latency after Applying OES2 Updates

Environment

Situation

After applying regular updates through the Novell Patch channels, in some instances users have experienced latency when logging in to NetStorage. This could add several seconds up to several minutes to the amount of time required to login.

Resolution

This is a known issue and has been reported to engineering.

One thing that has been discovered so far is that during the update, sometimes, certain registry entries needed for NetStorage get deleted. To verify if this has happened on the server experiencing Latency run the following commands:

ls NOTE: the ls command should return an entry that has either the IP address or DNS Name of the authentication server, this will be referred to as <IP or DNS> in the next command

cd <IP or DNS>

ls

After running the above commands, the output should display your search contexts, if so, this portion of the registry was NOT damaged during the update. If it is impossible to 'cd' this deep into the registry, then the registry was damaged during the update, and it will be necessary to recreate the xtier registry keys.

This issue is being analyzed by the NetStorage Developers.

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