Support

Overview

Amplified IT offers enterprise level support for Google for Education. We expand on Google’s basic break fix support service by offering access to EDU-focused support specialists who offer proactive assistance. This service provides your school access to every team at Amplified IT, which expands your support to include consultancy, migration, provisioning, and training.

What does Google for Education Support offer?

Our Support team has a background in K-12 education and has in-depth knowledge of EDU best practices. The team is made up of a wide range of Google deployment specialists, certified administrators, trainers, and innovators.

On-demandadmin training

Our Support team becomes your just-in-time personal trainer on the admin console. Whether you are looking for an overview of best practices, or a deep dive into settings and configuration, our team is here to help.

Technicalservices

Larger projects and technical implementations in and around G Suite can also be arranged via Support. Our team will scope the work and use a set number of hours to carry out tasks such as user provisioning and data migration.

Escalation point foryour internal team

As a Google Partner, we have direct access to Google’s escalation processes, support, and management teams. We can offer immediate escalation paths for our partners such as Cloudlock, GoGuardian, Hapara, Securly, Backupify, and others.

Customsolutions

There are many ways in which G Suite can be integrated into existing infrastructure or replace existing processes. At Amplified IT, we specialize in creating custom scripts, extensions, and solutions built on Google’s APIs to meet your goals.

How does remote support work?

We offer our Support in blocks of hours that can be applied to a single large project and/or split across the school year. The hours can be used for any combination of our remote services such as consultancy, support, and training. Our Support services are on demand, and we will always be ready when you are.

How does my team use the hours?

Once you have a Google for Education Support agreement in place, designated administrators may raise a Support case via email or raise a ticket via our support portal. Our simple booking system makes it easy for you to schedule an appointment with us for remote guidance and training sessions.