Hotel Direct are extremely efficient. They email you the day before travelling too to say they have personally spoken to the hotel and confirmed your booking. They have plenty of hotels on offer and although some are very expensive, you have to have a look at the Hidden Gems section. These are 4 star plus hotels and they really are. They email you straight away to tell you exactly where you are going and you cancel if you are not happy with the hotel, but believe me, you won't. They are amazing hotels at amazing prices and only available through Hotel Direct. I will continue to use this website, especially the Hidden Gems section.