Policy Regarding Complaints or Grievances

It is the philosophy of Citrus Valley Health Partners to respond promptly
to patient and family grievances/concerns. The presentation of a complaint
will not compromise a patient's care
. Complaints or concerns should be addressed to the appropriate nursing
or department director. If the concern cannot be resolved by the director
of the unit, the Risk Management Department may be notified by calling
626.814.2407. If hospital management has not resolved the concern, the
Joint Commission's Office of Quality Monitoring may be contacted at
1.800.994.6610 or complaint@jcaho.org. Medicare beneficiaries with concerns
about quality of care, coverage, or premature discharge should contact
Health Service Advisory Group (HSAG) at 700 North Brand, Suite 370 Glendale,
CA 91203, (866) 800-8749. Patients or families may also contact the Department
of Public Health, 3400 Aerojet Avenue, Suite 323, El Monte, CA 91731,
(800) 228-1019