Fidelity
Worldwide Investment received Contact Center of the Year 2014
(Investment – Under 50 Seats), Customer Satisfaction Quality System
of the Year 2014 (Investment) and 2 Individual categories

DBS Bank (Hong Kong)
Limited received Employee Engagement Program of the Year 2014
(Banking), Best Use of Technology of the Year 2014 (Banking), Best
Use of Knowledge Management of the Year 2014 (Banking) and People
Development Program of the Year 2014 (Banking), and 4 Individual
categories

2014 Customer Relationship Excellence Winner Statement:

“The Contact Center of
the Year and Customer Satisfaction Quality System of the Yearawards
do not only reaffirm the service quality of our customer center, but
also recognise our innovation and customer-centric approach.
Anticipating clients’ needs is the key to world-class customer
experience. We conduct regular customer surveys to understand our
clients’ needs, and more importantly to implement actions and drive
business decisions to enhance our customer experience. Fidelity is
committed to providing forward thinking solutions to our customers.”

“What is exciting for
our team is we all know how much more we can improve. The results
are showing however. We have delivered a very exciting set of
digital capabilities for our customers. The pipeline of further
service improvements and technology innovations has us energised.
It's enriching to work for a bank that invests in helping customers,
not just revenue generation. Our ultimate aim is to make banking
joyful.”