myUCLAhealth (MyChart)

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myUCLAhealth has made great strides in improving our portal since we first launched in March, 2013. We went from offering the basics (i.e. contact doctor's office, request/cancel appointments, request prescription renewals/refills, view test results, proxy access, etc) to more advanced features(i.e. schedule appointments, appointment reminder text messages, view referrals as well as visit summaries). myUCLAhealth offers patients direct online access to portions of their health records and the ability to communicate with their health care team. This includes an app that patients are able to download that allows them to view their health information on a Smartphone or Tablet, called "MyChart" and it can be downloaded by clicking the link labeled "Download our App for IOS/Android" on our myUCLAhealth log-in page.

As each practice goes live with myUCLAhealth, patients and staff will be able to communicate through secure messaging. Care providers will be able to send secure messages to their patients, attach comments to lab results and send educational material to patients.

General Features

Activation

To activate a myUCLAhealth account, patients will receive an activation code at the botom of their After Visit Summary (AVS) as well as a brochure that includes instructions on how to activate the account. Current UCLA Health patients have the option to request and activation code by completing an online form on the log in page of My.UCLAhealth.org when clicking on the "Request to Sign Up" button. Once the information is verified, an activation code is generated and sent via email to the patient.

Please note that an activation code will only generate for adult patients 18 and older. It will not print out for pediatric or adolescent patients. For pediatric patients under the age of 12, their legal guardian may request proxy access to the patient's account at their doctor's office during the child's visit.

Release of Test Results

Normal results for these tests will be released to patients through myUCLAhealth within one day; abnormal results of these tests will be released within three days.

Results from these tests will not be released to patients through myUCLAhealth, unless the physician elects to manually release them. Here is a tip sheet on how to release test results - (releasing of test results)

Referrals

Patients are able to view the status of their referrals via myUCLAhealth. The current work flow allows the patient's inquiry to be routed directly to the myUCLAhealth Project Team, who then has the responsibility to triage the message to the applicable pool designated to receive appointment requests for the physician.That pool then takes ownership of the inquiry and responds to the patient accordingly.

Appointment Reminder Text Messaging

Our patients have the option to receive appointment reminder messages via phone call or text messages. They can opt-in for appointment reminder text messages via myUCLAhealth or your clinic's front desk. Postcards introducing this option to our patients have been distributed to all FPG Ambulatory clinics. You are encouraged to make every patient aware of this feature by giving them a postcard at the end of their visit to help increase activation rates.

Questions about myUCLAhealth

Thank you for your interest in myUCLAhealth and If you have any questions or anything else we can assist you with, please send us an email at myuclahealth@mednet.ucla.edu