Delivery

About Us

Free UK Mainland Delivery on all orders over £25.00

Standard 2-3 day delivery £3.99

IMPORTANT: Safe delivery of your package is your responsibility. We ship all orders placed for UK delivery addresses or international orders over the value of £100 GBP through Royal Mail or DHL with tracking on the delivery - we strongly encourage you to track your delivery with the relevant postal carrier using your tracking information to ensure the product is en route to you. You should also use this tracking information to investigate any suspected loss of products during the shipping process.

If the postal carrier cannot deliver the package to you at the address you provided, it is your responsibility to pick up the package at the local post office or depot, or to call/contact them and have it re-routed. Once a package is shown in tracking as being successfully delivered, we cannot process or reship replacements unless you can provide us with written evidence of non-receipt of your Products.

Orders with a value of £15 to £249 that are to be delivered to a United Kingdom delivery address are delivered via Royal Mail. Orders with a value of £250 or more that are being shipped to a United Kingdom address will be delivered via a courier service. Orders being shipped to an address outside of the United Kingdom with an order value under £100 are delivered via 2nd class Royal Mail (untracked). Orders with a value of £100 or over being shipped to an address outside of the United Kingdom will be delivered via courier service.

For international orders Royal Mail 2nd class, it can take up to 10 business days (from date of dispatch) to receive your order. Should you not receive your items in this time frame, please contact us.

Cancellations and address changes:

If you place an order on the Website and decide you want to cancel the order or change the address, you must notify our Customer Services Team immediately, where we will endeavour to resolve the issue. However, due to the nature of our shipping processes cancellations and address changes cannot always be guaranteed.

In the event that it is not possible to alter the address or cancel the order before it has been processed, we will endeavour to find a suitable resolution.

All packages shipped outside of the United Kingdom may incur extra duty charges. We are not responsible for any sales taxes, customs duties or other taxes charged by any customs department. To avoid any unexpected charges, please contact the customs organisation in your home country for more information.

Our delivery charges are set out on our Ordering Information page.

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