In order to process your request quickly, we need following information:

Software version (build date) incl. revisions and service pack number

Serial number of the system

imc STUDIO: xml-file and experiment

imc DEVICES: the experiment used (the entire directory)

Device description file:For each registered device on your computer, there is a device description file with all the information about the hardware features on your device. It has the name DevXXX.umi (where xxx is a three digit number). In the default setting, you can find the device description files under c:\imc\imc Devices\Device. Otherwise, search for files with the extension "umi" and send us all the files found.