Other Facebook problems

The Facebook Help Center has a troubleshooting page that lists known Facebook website problems and bugs. If you see your specific problem listed on that page, Facebook is aware of it and is working on a fix. If your problem isn't listed, follow the troubleshooting steps below.

Clear cookies and cache

Clearing your stored cookies and the Firefox cache can solve several common problems with Facebook, such as Farmville issues.

At the top of the Firefox window, click on the Firefox button, go over to the History menu and select Clear Recent History....On the menu bar, click on the Tools menu, and select Clear Recent History....At the top of the Firefox window, click on the Tools menu, and select Clear Recent History....

In the Time Range to clear: drop-down, select Everything.

Click the arrow next to Details to display the list of items that can be cleared.

Select both Cookies and Cache.

Click Clear Now.

At the top of the Firefox window, click on the Firefox button, go over to the History menu and select Clear Recent History....On the menu bar, click on the History menu, and select Clear Recent History....At the top of the Firefox window, click on the History menu, and select Clear Recent History....

In the Time Range to clear: drop-down, select Everything.

Click the arrow next to Details to display the list of items that can be cleared.

Click the arrow next to Details to display the list of items that can be cleared.

Select both Cookies and Cache.

Click Clear Now.

Check cookie settings

If you receive an error message that mentions cookies after clearing your cookies and cache:

At the top of the Firefox window, click on the Firefox button and then select Options.At the top of the Firefox window, click on the Tools menu and then select Options.On the menu bar, click on the Firefox menu and select Preferences....At the top of the Firefox window, click on the Edit menu and select Preferences.

Click the menu button
and choose Options.Preferences.

Select the Privacy panel.

Set Firefox will: to Use custom settings for history.

Make sure Accept cookies from sites is check marked.

Make sure Accept third party cookies is check marked.Make sure Accept third party cookies is set to Always or From Visited.

Check JavaScript settings

Facebook errors can be caused by problems with JavaScript. JavaScript is enabled by default in Firefox, but to check its status:

At the top of the Firefox window, click on the Firefox button and then select Options.At the top of the Firefox window, click on the Tools menu and then select Options.On the menu bar, click on the Firefox menu and select Preferences....At the top of the Firefox window, click on the Edit menu and select Preferences.

Click the menu button
and choose Options.Preferences.

Click to select the Content panel.

Make sure that Enable JavaScript is checked.

Click OK to close the Options window.Click Close to close the Preferences window.Close the Preferences window.Close the about:preferences page. Any changes you've made will automatically be saved.

You should also check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.

Check if JavaScript is being blocked

You should check whether you have an extension (such as NoScript) or Internet security program (such as a firewall, antivirus, or anti-spyware program) that can block JavaScript.