Damaged, Faulty or Incorrect Goods

Although we make our best effort to ensure your goods are received in a good condition, very occasionally mistakes are made. If you receive damaged or faulty goods, please get in touch with our customer service team and we will organise for a free returns label to be sent you. Send in your item free of charge and we will arrange a refund or replacement.

International Returns

We accept international returns, however please allow longer for refunds or replacements to be processed due to variable shipping times.

Returns within Manufacturer’s Guarantee Period

Many of our products include a manufacturer’s guarantee; we will refund or replace any returned item within the item’s guarantee period, postage and packaging costs not included.