Help

If things go wrong...

Apps can unfortunately go wrong some times with a 'bug'. If or when that happens, we want to squash that pesky bug as soon as we can.

However, if we don't know about it, we cannot fix it. So, we need your help there.

PLEASE DO CONTACT US (don't assume someone else will!) and provide whatever background to the bug that you can (e.g. how to repeat it etc.) rather than just leaving a "it's broken" review which we cannot respond to, that may not give us the information we need to find out what has gone wrong and, more importantly - does not help us quickly fix things for you.

We have quickly fixed many bugs for the benefit of all as a result of kind people promptly reporting them to us (and we thank them for that!).

General Support

We provide general support to our customers through regularly updated Product User Guides, Product FAQs and through a self-help Forums where we and like-minded, knowledgeable and helpful customers can contribute and share knowledge. This let us focus on:

Keeping prices down - this benefits all customers who purchase and use our tools.

Fixing bugs - we know of these through bug submissions that you provide.

Support Policy

If you have found a bug, then please do send us details of that via our contact form.

We also provide fully working versions of several of our software variants on a 30 day trial basis. This is so you can try out our software and make sure the version you are interested in works for you (and that you like it!) before you buy it.

We don't provide direct support - meaning phone, email or post.

BUT, if you are completely stuck and do contact us with a support related question, we will try to respond if it is not something dealt with in the relevant FAQ, docs or forum, but we would still prefer that you use the forum so that others can benefit from any questions and answers. There are many very helpful people in our forum.

App Support

We try to ensure our User Guides contain the information you need to use our current Apps. We also supplement that material with relevant FAQs, below, and Tutorials and Videos. If you do not find what you need in either of those, also try the relevant forum. For earlier retired apps no longer available for sale also see the User Guide Archive.

We are a hard working 2-man artisan developer team who takes great pride in our niche music apps and who give them our all. Due to their inherent complexity they are very hard to build which is why you will find it hard to find anything else that covers the same breadth of capabilities.

For the last few years and for all our paid apps we tried to work on a roughly annual (chargeable) "fullgrade" cycle. For our complex and unique tools this helped allow us to develop new features and capabilities and to work on continued maintenance (software does not write itself, extend itself or even maintain itself - all require sustained ongoing effort from the developer).

As we operate in a very niche, low volume, market then for us to get sufficient income to allow the forgoing from an app priced at just a few dollars, especially if it is a "one off purchase for all time", is extraordinarily difficult (it's actually impossible).

The very real world situation faced by every app user (and we are app users, too) is that without ongoing maintenance all apps, even just standing still, will eventually die as operating system changes obsolete them.

So, to better serve our customers, we took the tough decision back in 2016 to improve productivity and reduce costs (for some background on the reasons behind our decision please see this forum post). This decision meant that rather than spending our development time working on the next chargeable major version of Noatikl, we would work to consolidate the best of Noatikl 3, Mixtikl 7, Wotja 3 and Tiklbox 1 - and further improvements and extensions - into just one app - Wotja.

We hope that enough customers want us to survive, want to see what the next part of our journey will bring and will stay with us through this time of change. If that is the case, then, with Wotja, we should in the longer term be much better placed to be able to extend this one app with new features and capabilities and to maintain it (this is particularly important if you have created files in our other apps that you want to be able to continue to play in the coming years).

Apps No Longer Available:

Capabilities now in Wotja

Yes, for apps that we are continuing to develop, we do make "upgrades" available - and by "upgrade" we mean a new major version (i.e. Wotja V5 following on from Wotja V4, or Noatikl 3 following on from Noatikl 2 etc.).

However, upgrades are all paid for in one way or another, so we guess what you are probably asking is "how much do they cost?" and "how do I get them?". For some years now we have operated a Fullgrade Model; see below for info on that and for the differences between Updates and Upgrades etc.

Fullgrade Model

Rather than having a Full Price purchase for our Software (e.g. Wotja V4) followed by upgrades at a lower Upgrade Price (e.g. Wotja V5), we decided in 2012 to forgo the higher initial Full Price and simply sell major versions at the lower Upgrade Price - we call this hybrid approach a "Fullgrade" model. Even though we lose out on the initial "revenue blip" we did it because A) it cuts out complexity (for both you and us) and B) for new customers it also means our apps now cost less than they otherwise would have done.

If you want an "Upgrade" with its new features and content then just buy the newest non-subscription Annual Version and know you are getting a good deal. Alternatively, get the subscription version and keep an active In-App Subscription, which works out even less! See below for more info.

Free Updates

Purchase Options

Initial Purchase: Since 2012 we have only had an "Upgrade Price" (see "Fullgrade" Model, above) whereas for most Software there is traditionally a "Full Price" first purchase followed by a lower cost "Upgrade Price" for each new Major Version.

Upgrades: "Major Version" increments of our apps, i.e. Upgrades, have always been new "paid for" apps (e.g. Noatikl 2 > Noatikl 3) and sold at Upgrade Prices (see "Fullgrade" Model, above). Once a new version of an app is released then the previous version is retired (removed from sale) and no further updates are made available for it. If you want further updates or new features, simply purchase the new version which is already at an Upgrade Price.

Subscriptions (Wotja only): An active subscription in one of our subscription apps is like having a rolling upgrade program for it, which is why we strongly recommend In-App Subscriptions. See the Subscription FAQ.

Annual Releases (Wotja only): We make available "paid for" annual releases (e.g. Wotja 2017, Wotja 2018) with same capabilities and regular updates as the the subscription version and these are updated in tandem with the subscription versions up until the end of the relevant year; if you want *further updates* after this time you would need to purchase the *next* paid for version. You may continue using this version for as long as you like (assuming, of course, it runs OK on any new OS you choose to install); if you want to save even more money then get the subscription version.

App Bundles: These are not part of our Fullgrade model, where prices are already at upgrade levels. We have in the past used them to give a discount for bulk purchase of multiple paid for apps. Now that we have consolidated to just one app, Wotja, we no longer have a need to offer App Bundles.

Do I need to get the new Major Version or Annual Release?

Well, that is up to you and will be down to whether or not you want or need any features/content in it. If you do not think the feature set for a particular Major Version or Annual Release is strong enough and you don't want or need it, you don't have to get it - you can skip it. There is no obligation for you to buy the new Major Version or Annual Release and, remember, if you have purchased a paid for app you can continue using it for as long as you like (assuming, of course, it runs OK on any new OS you choose to install). Doing things this way very much keeps us on our toes, and there is no fig leaf for us to hide behind.

P.S. Don't forget, if you purchase a paid for your app near the end of the previous Major Version or Annual Release cycle then it is still great value as, at an "upgrade price", you get the benefit of all the improvements that we packed in during that cycle (be they features, fixes or stability)!

What about OS and 3rd party library support?

Toolchains are always changing, and it can take a lot of time to modify, test and update software to support new versions of an OS or new 3rd party libraries (e.g. AudioBus etc.). That is why for each Major Version or Annual Release cycle we try hard to ensure our software works correctly with what is available at the time and whilst it is availabale.

As the years go by, though, older versions of our software may not work correctly with newer 3rd party services or a newer OS that you may choose to upgrade to (remember, it is entirely YOUR CHOICE to do that). That attrition is just the way the appverse works. It is a tough choice, but we simply do not have the bandwidth to continuously update old apps that may have cost a few dollars AND to keep our current apps moving forwards for customers who want new things.

Considering Leaving a Review?

We love our customers and our goal is to build for them very powerful, high quality generative tools. We are like master craftsmen with years of experience - but we exist in a very small, niche, market. We take on board and act on all feedback about the quality our apps - after all, we want to make them the best we can. We hope you enjoy our apps and that you will consider giving them nice reviews!

However, if you are thinking of leaving a negative review, perhaps because you are unhappy about pricing, or indeed anything else, then please first stand back, take a deep breath and reflect on the following before doing so:

Every negative review that is left impacts our sales and so adversely impacts on our ability to survive in our niche market. We know that you expect to be able to eat for the work you do, and we know that you are a nice person and you would want us to eat, too, for the work we do. For 2 guys like us to develop our complex apps (and update them) is a very, very time consuming activity. If we cannot (somehow) make enough money to keep it all going then our niche apps will simply wither and die. If you have any serious issues or pressing concerns then please get in touch with us directly, rather than airing those in a public review that is often hard to respond to. We thank you for your understanding! Tim and Pete

We adopted a subscription model for Wotja 4+ for a number of important reasons. If you want to know more about these then see this forum post.

If you don't like subscriptions or their benefits (see below) then check out Wotja 2018, the paid for version of Wotja with the same capabilities as Wotja with an active "Wotja Unlocked" In-App Subscription but has no In-App Store or In-App Subscriptions.

What is an In-App Subscription?

An In-App Subscription is just a mechanism that lets you pay to access certain features in an app for a set period of time.

What are the benefits?

If you are the kind of person that is always likely to have a device that can run the latest version of iOS or macOS, and you do like to keep it updated with the latest version, then In-App Subscriptions are good for many reasons. They are not the bad thing some people might claim or fear they are, especially when used by a bone-fide developer (like us) that creates high quality paid for software that does not treat you as the product. They are a win-win for both customer and developer.

Some of their benefits, and why we now use them in Wotja, are as follows:

They help us fund our continued development of the app over an extended period of time.

They let us spend more time working for our existing customers rather than spending that time in trying to find new ones.

They save you money over the course of a year compared to the price of the non-subscription version.

They help you with cash flow as they split the annual cost into a number of smaller payments during the year (we use a 6 monthly subscription period).

They make it cheaper to try a fully featured version than to purchase it outright - if you don't like the app and/or stop wanting to use it then simply cancel your subscription any time up to 24 hours prior to renewal.

They mean that during your subscription period you should continue to see improvements and new features that we would previously have had to hold back to charge for in another new paid-for version of the app.

They keep us on our toes as you can cancel at any time.

NB: If you really don't like them (and some don't like In-App Subscriptions on principle, however good the developer is), or you have an older device that may be limited for future operating system upgrades, then you may instead wish to purchase the paid for "annual" version of Wotja.

What are "auto-renewing" In-App Subscriptions?

These are just In-App Subscriptions that will auto-renew when they expire without the need for you to set up a purchase all over again. They are convenient because, for something you love and use regularly (hopefully Wotja!), you do not need to make a new purchase each time the subscription ends. Your creative relaxation is uninterrupted. They are very easy to cancel though, see below.

Is it easy to cancel my Wotja In-App Subscription?

Yes, it is very easy to cancel your subscription and you can do so at any time up to 24hrs before it renews. You may even decide to cancel it just after you purchased it - that is your choice - so that it won't automatically renew.

What happens if I cancel my Wotja In-App Subscription?

All that happens is that at the end of the subscription period Wotja will revert to operating in "Free Mode", i.e. the feature set and capabilities you can user for free. If or when you decide you would like to start a new subscription you can do so at any time.

Important: Provided you have Wotja installed on your device and are using Wotja with iCloud then if your subscription lapses you will always have access to and be able to open/play in "Free Mode" any previously created Wotja files. If you are using Wotja with iCloud and have to reinstall Wotja then you are still fine as your Wotja files should still be safe in iCloud. However, if you were not using iCloud and deleted Wotja without first backing up your files somewhere then you will have lost those files.

How do I cancel my Wotja In-App Subscription?

Go to the Wotja Store and press the "Manage Subscriptions" button (it is shown in the area marked as "Miscellaneous".

You then see the Wotja subscription page and you can see what level of subscription you have.

Press the "Cancel Subscription" button.

Press the "Confirm" button in the pop up.

Your In-App Subscription will no longer auto-renew.

At the end of the subscription period Wotja will simply revert to operating in "Free Mode".

How are the Wotja subscription prices decided?

It is up to the developer to set the prices for the subscription options they decide to make available (both subject to change) and they will balance many factors - it is ultimately a cost/return equation. If prices are too high then the in-app subscriptions are not purchased; if too low the app will eventually be abandoned and die because the costs are too high or returns too low to justify continuing to maintain / develop it.

Getting that balance right is an art, not a science. Because of that we may need to adjust our In-App Subscriptions and prices over time.

How does Wotja In-App Subscription pricing stack up?

Prices for our apps have fluctuated over the years, but you may in the past have purchased a non-subscription Noatikl 3 for iOS ($12.99), Mixtikl 7 for iOS ($7.99), Liptikl 2 for iOS ($4.99), Wotja 3 for iOS ($3.99, but no longer available) and the 2 Albums in Tiklbox for iOS ($1.99 each, no longer available to purchase). Had you done that it would have cost you around $34 USD (or equivalent in iTunes pricing). If you had got some of those via one of the latest bundles we did (which offered 15% discount on bundle purchases of paid apps) then it could have cost you around $29 USD.

A 6-month In-App Subscription for Wotja Unlocked is currently just $4.99 USD (i.e. $9.98 a year which is about 1/3 of what you would have had to pay before to get all this functionality, and a very good price for an app as powerful as Wotja). The feature set in Wotja is alreadyway more powerful than was in Noatikl 3 for iOS where you had, in effect, access to only 1 cell and there was no track mixing, no content randomisation, no per voice TTM, no support for loops etc. Even if you had purchased your apps at lower prices, the Wotja Unlocked In-App Subscription still represents a massive saving on the above. It is like having in one app Mixtikl 8+, Noatikl 4+, Liptikl 3+ and Tiklbox 2+ (were we to have developed them), along with all the other new things we are adding.

If you decide not to continue with your In-App Subscription then the limitations in Wotja "Free Mode" are re-instated.

If you just don't like the Wotja In-App Subscriptions?

That's OK; we have now released Wotja 2018,
the non-subscription "annual" version of Wotja for 2018. This paid-for version has the same capabilities as Wotja with an active "Wotja Unlocked" In-App Subscription. It has no In-App Store or In-App Subscriptions and is updated in tandem with Wotja during 2018 only. At the end of 2018 it will be removed from sale and no further updates will be made available for it - for further updates simply get a later annual version (e.g. Wotaj 2019). Alternatively, get the subscription version of Wotja and purchase one of the In-App Subscription tiers. These are: "Wotja Unlocked" or, for extended Music Play Times, a range of "Wotja XT" tiers (see FAQ: "XT extensions - Who are these for?").

What about a transition Bundle?

Sorry, there are no bundles available at the present time and because we now have just one paid for app per platform we don't expect them to come back!

We hope the above info helps

We want you to be clear as to what subscriptions are and why we now use them in Wotja. If you purchase a subscription to Wotja then you get our eternal gratitude and you will know that you have encouraged us to continue development of our generative music tools. Thank you!

Yes, you can do this and Apple will take into account (pro-rate) the time left on your existing tier. They refer to this as a subscription "Upgrade". The wording they use to describe how it works is in the Subscription Properties section of this developer documentation. We refer to that as Apple (not us) handles how this happens:

"Upgrade: When a customer switches from a subscription in a lower level to a subscription in a higher level. The customer’s prorated amount from the prior in-app purchase is refunded to the original payment method. The new in-app purchase is charged and goes into effect immediately at the full price, which changes the customer’s renewal date to the upgrade date."

This means you can start out with an "Unlocked" tier In-App Subscription and then move at any time to a higher tier e.g. "XT1". The value of any outstanding days on your previous tier is pro-rated and that value is used to offset the initial purchase price of your new In-App Subscription (we believe Apple does this way rather than issue a refund). Your 6 month subscription period is then reset to start from the date that you purchase that higher tier.

Tip 1: We strongly recommend using the iCloud / iCloud Drive folder wherever you can as the files in iCloud will always be backed up. You don't then need to understand the intricacies of the "Intermorphic Folder" or Local Device folder.

Tip 2: If you only save files locally to your device, see Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa. This is important for backing up your files (see also "What should I backup?")

All other versions of Noatikl / Mixtikl: they go in the "Intermorphic Folder" (this is also an alternative option for all desktop apps).

Other Referenced Content: For best results ALWAYS put these in Zip Files (specifically, Paks when it comes to .WAV or .OGG).

Tip: On your device we strongly recommend you put Zip Files in the apps iCloud folder (or a subfolder under that for easy organisation, e.g. "zips"). File references to content in these Zip files will then work across all versions of the apps, this being important for those whose work flow includes Wotja and Noatikl or Mixtikl. You can, if you want, also transfer them to your Apps Device folder using iTunes Apps File Sharing.

iCloud Note: On first start up of an iCloud-supporting iOS app, if "iCloud" is selected in the pop up rather than "Local Storage", then any App Files that are stored in the Apps Device folder (including Zip Files) will be moved to iCloud. After that, no App Files or Other Content are saved here and App Files or Other Content that are copied here will NOT appear in the relevant App's Files screen.

iOS <-> Mac / Windows PC:

Wotja can save .wotja, .wotjalist, .wotjabox files and export .noatikl, .mixtikl files. It can also open all the foregoing file types as well as .liptikl files.

Depending on iCloud enablement Wotja iOS/macOS saves files to / opens from the Wotja iCloud folder or Local Storage. On iOS Local Storage is the Wotja app folder and on macOS you can save anywhere but we strongly recommend using the iCloud folder.

Wotja saves these files locally, i.e. on Device they are stored locally. They must be backed up separately. See App File Sharing.

Zip Files: .zip (the zip file can include media such as .sf2, .wav, .ogg or .midi files)

Wotja can access Zip Files only from its iCloud folder (recommmended for mobile and desktop versions) or Intermorphic folder (alternative option for desktop versions).

iOS tip: The only way on-device to get a zip file into Wotja so that it can be used by Wotja is to copy the zip file already in an iCloud folder into the Wotja folder as follows:

From the iOS iCloud Drive app, find and tap the zip file.

Select the bottom toolbar Action button and in the Action sheet popup select the option to either "Open in Wotja" or "Copy to Wotja".

Select either and the zip file is saved to your Wotja iCloud folder and will be ready to use in Wotja once you see a "Zip file mounted" message.

iOS Safari tip: When downloading a zip file in Mobile Safari from a web link you will see in the Action sheet popup an option to either "Open in Wotja" or "Copy to Wotja" (this assumes you have Wotja for iOS installed). Select either and the zip file is saved to your Wotja iCloud folder and will be ready to use in Wotja once you see a "Zip file mounted" message.

Important note on use of audio files in zips: Although you can put WAV/Ogg files in a zip and use them in a mix by selecting them from the Templates screen it is not a supported behaviour and it may be prone to crashes etc. If you wish to use audio files in Wotja we STRONGLY suggest instead creating and using a zipped Pak where they can be corrected pitch-shifted and time stretched when added to a mix.

In a simple zip Wotja treats audio files as sample loops of which it has no information on pitch, tempo, length etc. meaning those loops are used "as is" - they are not pitch-shifted to suit Mix root (as they would be when in a Pak, as well as they would be time-stretched to fit the mix tempo).

Even though not used in a Pak, if you subsequently change the mix tempo then any such audio files used in a mix will be time stretched in some fashion. This DOES take time, so only add them to a mix that has the correct tempo to suit them.

Wotja provides no support for streaming audio files from the file system and all audio files are treated as "samples" meaning they are first loaded into memory before they can be used. This may be OK for small foley effects or shortish loops, but that is up to you and your device.

Other Referenced Content:

Not supported at present.

Notes:

See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.

See Apple's docs on iTunes Apps File Sharing for details on how to copy files (e.g. App Files and Other Content) from iOS to/from Mac/PC and vice-versa.

Mixtikl Tip: The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).

Android <-> Mac / Windows PC:

Mixtikl 6+ (mobile and desktop versions)

Connect your Android device to your PC or Mac. It will appear in Explorer or Finder as a USB device.

With Explorer or Finder, on your device look for the Intermorphic Folder (see below, a top level folder called "Intermorphic" (i.e. NOT /Music/Intermorphic/) on the *internal* storage card of your device).

Note: Depending on your Android device this may also be on an external SD Card if Mixtikl is also installed to that card.

The "User_Content" folder (Mixer > Mixer Cell > Content List, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it (e.g. WAV files).

Important note for App Files that reference Other Content: So that IM App versions (e.g. mobile, desktop) know where to look for them, when copying Other Content (see below. e.g. WAV files) from your device to your Mac/PC ensure you always put them in the Intermorphic Folder (see below).

Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.

Tip: You may need to restart Mixtikl for it to be able to find any new content copied in.

Tip: When WAV files are not in a correctly formatted Pak they will not be pitch shifted or time stretched if you change the mix root or tempo.

Tip: It is easiest to delete files on your Android device using Explorer or Finder but you can also delete them using Menu > Tidy.

iCloud Drive Folder:

Why use iCloud / iCloud Drive?

We strongly recommend using iCloud / iCloud Drive wherever you can.

There are five main reasons for that:

Backups: Files kept in iCloud are always backed up.

File Synchronisation: Lets you easily create and edit on any device. For example, on an iOS device you create a file on device 1 and then edit it further on device 2, and then on macOS work on that file in the desktop version of that app, and vice versa.

File Organisation: You can move files around on iOS with the iCloud Drive app or on desktop PC with Finder.

Single copies of Zip files (Wotja 4+ only): If you Zip up additional content that you want your Wotja file to reference (e.g. SF2, WAV or OGG files) and you put that Zip File in the Wotja iCloud folder then you only need one copy of it (rather than a copy in the Intermorphic Folder of very device you use).

Simplicity: You don't need to understand the intricacies of the "Intermorphic Folder" or Local Device folder.

Note on iCloud Drive Subfolders (folders under the main app folder):

Our iOS apps support "flat" folders meaning they will display all files under the root folder, including files in any subfolders.

Tip: If you want to limit what files are displayed in the iOS app, you need to move the files you don't want to see out of the main app folder, perhaps into a "Archived" folder under iCloud Drive.

Tip: Why can't I see the relevant app folder in my Mac's iCloud Drive folder or in the iCloud Drive on icloud.com?

Tip: To see the Wotja iCloud folder on Mac, we strongly suggest first installing either Wotja for macOS or Wotja 2017+ for macOS. Either will do and (similar on iOS to Wotja or Wotja 2017+ for iOS) they both share the same folder.

If you have just installed one of our iCloud Drive supporting apps for the first time, then it seems it can take a while for the iCloud Drive synching to happen and for the folders/files to appear on your Mac. We know not why.... but a couple of suggestions to try are:

Sign-in to your iCloud web account (icloud.com) and from the home page select the iCloud Drive icon when you will then be able to see all your iCloud Drive folders. It seems that doing this may cause the relevant app folder to appear soon on the Mac.

It may be that the relevent folder is not showing in the above iCloud Drive folder, in which case we have found that if you connect your device to iTunes on your Mac and then perform an iTunes "Sync" for that device, it seems the folders/files then appear straight away under your Mac's iCloud Drive folder and in icloud.com.

Prior to iCloud-supporting Wotja 4, Noatikl 3 and Mixtikl 7, the Intermorphic Folder is where we used to recommend putting your own content that you wanted to be used by our apps so that it could be consistently referenced in files created by them. This was important for a workflow that required using content in different versions of the apps (mobile/desktop) and between different apps - and you wanted that content to play consistently.

Now that iCloud use is commonplace for Wotja 4+, Noatikl 3 and Mixtikl 7 we strongly recommened using the iCloud / iCloud Drive folder instead. However, for the desktop versions you can still use it as a fallback if you wish.

Noatikl 2 and earlier; Mixtikl 6 and earlier:

Tip: In Mixtikl 7 / Noatikl 3, to use App Files or Other Content from an earlier version, simply first move it to the Intermorphic Folder (a *flat* folder).

The Desktop Noatikl and Mixtikl Apps look for Zip Files and Other Content, where used and referenced in an App File, in a specific folder. This allows such content to referenced/used in both mobile and desktop versions of those apps. We call this folder the "Intermorphic Folder". It is a *flat folder* (where tilde [~] or %HOMEPATH% in the pathname below is a shortcut for your user account name).

Mixtikl Note: The "User_Content" folder (Mixer > Mixer Cell > Content button, then ".." and scroll the list to see it at the bottom) is an alias for the "Intermorphic Folder", and is the fastest way to see the files located in it.

The "Intermorphic Folder" is found here:

~/Music/Intermorphic/ (Mac)

%HOMEPATH%\Music\Intermorphic\ (Windows)

/Intermorphic/ (Android)

This is a folder that is at the top level of your *internal* storage card.

Note: Depending on your Android device this may also work with an external SD Card if Mixtikl is also installed to that card.

Tip: If you are not sure where to find the Intermorphic Folder, use an IM App as follows:

Mixtikl: Try saving a .mixtikl or .noatikl file and then take a look to see what folder it appears in.

If you want to use Other Content from an earlier version of Mixtikl or Noatikl, or even your own content in IM Apps, simply move it to the above *flat* folder.

IMPORTANT: A flat folder means that *all content* must be at the top level of that folder. It must not be in a subdirectory under it or it will not be found. So, for example, the free Pak AL Collections 1-3 zip file would just go here, alongside any mix files you might have saved or indeed any other content e.g.: ~/Music/Intermorphic/IMTPALLoopEssentials1.zip

Tip for Mixtikl 7 / Noatikl 3: To keep things even tidier on Desktop, you can now create a ‘zips’ folder under the IM Folder above and simply copy your zip files to there, e.g.: ~/Music/Intermorphic/zips/IMTPALLoopEssentials1.zip. Files are still saved to the Intermorphic Folder.

Soundfonts (SF2) for IM Apps - where to put them:

If you have a lot of SF2 and you want to keep things tidy then if all the sf2 are in a flat folder you can just zip the SF2 files.

Tip: To keep things even tidier you can now create a 'zips' folder under the the iCloud folder or the Intermorphic Folder above and simply copy your SF2 zip files to there, e.g.: ~/Music/Intermorphic/zips/mySF2Collection1.zip.

Zipping with Folders (optional)

We appreciate you may have lots of SF2 you might want to use, or even collections of them and you want to keep things tidy and structured on your PC or even in the Wavetable SF2 list.

You might wish to zip with folders if:

you want to have control over the order in which SF2 display in the Wavetable Unit SF2 list (i.e. you might want to easily see all ‘synths’ in one block); or

you want to retain the structure of the SF2 grouping (perhaps you have licenced a collections or set from a 3rd party and it is already set out like that)

Say you have the following collection of SF2 files that you want to use in an App (and want to show up in the Wavetable Unit SF2 list like this, too):

To retain that structure you must zip the above directory *such that it keeps the entire folder paths*. You can give this zip any name, maybe something like “mySF2Collection1.zip”

In macOS you can create this zip by right clicking the "mySF2Collection1" folder and selecting “Compress 'mySF2Collection1'”. Alternatively, in Terminal, navigate to the folder above this folder and type:

zip -r mySF2Collection1.zip mySF2Collection1

You can check that the zip has the files you expect in it by typing in terminal:

unzip -t mySF2Collection1.zip

Now, put this zip file in the iCloud Folder (Wotja only) or *at the top level* of the Intermorphic Folder, restart the App and then create and save Pieces that reference these SF2. If you then move those Pieces between Apps, they should still play just fine (provided you have copied that zip file in of course!).

Backing up:

Note: Using iCloud as your App File (and Other Content) backup mechanism is very convenient. It also keeps them in sync across devices and so makes it easy to work with those files in the iOS version of that app. However, not all your App related files will be in iCloud (see File Management).

If you are using iCloud then we still recommend you occasionally back up the files you have in the "iCloud Drive" folder. Reason?: Just in case!

If you are using iCloud (and certainly if you aren't) then we strongly recommend you regularly back up all your App related files BEFORE you remove an IM App from your device as the process of removal also removes ALL of the Apps' locally stored files.

iOS specific note: Although making an iTunes backup of your device will back up all your installed apps AND their locally stored data (see: http://support.apple.com/kb/ht4946), if you remove and then reinstall an app, its local DATA is not restored: the only way to get back that app's local data is to do a device restore from a backup (See: http://support.apple.com/kb/HT1766) - but that also then OVERWRITES ALL device app data with whatever was in the backup. If you want or need to go that route, see this FAQ entry. It is always a good idea to keep separate backups of your files - see File Management.

Sometimes we get reports of partial or corrupt downloads of zip files we make available via our website. We are not entirely sure why, but it seems there is a relationship to the browser you use to make the download.

If a zip file has not fully downloaded and you attempt to unzip it you will be informed it is corrupt, i.e. you have made a partial download (we list the size of the downloads so that you can check they seem about right). Before attempting to download the zip again, please delete any such previously downloaded version of that zip that might be in your browser cache.

Browsers:

Google Chrome: This does seem to download partial zip files for some reason. Please try downloading the zip file with another browser...

Firefox: No known problems.

Apple Safari: No known problems.

Microsoft Edge: Downloads may only get about halfway and then you see a message that downloads were interrupted. At the bottom of the download screen you should see a “Resume” button. Press this and the download should then complete successfully.

One other suggestion...

If you have tried different browsers and are still getting partial downloads then when you go to download the zips, try right clicking on the link and then selecting “Save As” or “Save File As” and putting it somewhere new. This has helped some in the past.

If you have purchased one of our tools from our Web store, you will receive an email containing your Customer ID, Order ID and Product Key. If you are having problems getting the Product Key accepted, please try the following:

Close all instances of our software (including sequencers using our plugins).

Open the version of software for which you have purchased a license (e.g. Standalone, or specific Plugin variant), select Help > Product Key and enter your Customer ID, Order ID and Product Key. We recommend you copy and paste the Product Key and do not try to type it in.

Once entered, close the software and restart it.

Tip: Do not have any spaces at the end of the Product Key ... or at the start.

Tip: If you are still having problems, please contact us and let us know the version numbered displayed in Help About (as well as OS version, how much free disk space you have, how much RAM do you have, the format of your hard disk [e.g. FAT32]).

If you are having problems getting the Product Key accepted the most likely reason is that you have a space in front of or after the Product Key in the the Product Key field (there should be no space). Also, note that you have to enter the Product Key into each product you wish to use (i.e. Standalone or Plugin).

Note: If you're running on Windows, and find that Liptikl, Mixtikl or Noatikl don't save their license key when you close the application, use the Windows option to run the program using "Run as Administrator". Enter and save your registration details. Restart the application normally: it should now be fine. If you've got trouble saving the license key for Noatikl or Mixtikl VSTi, you should run the host application (e.g. Reaper) as Administrator, set your license key details, then close the application and restart it normally.

We try as hard as we can to make our apps stable. If this app does crash on you, then the chances are that for crashes in new apps (released after Jun 2014) we will get reports from the HockeyApp integrated crash reporting system. Because of this, we have the best chance of fixing crashers and so our latest versions are likely to be the most stable. This is one reason we recommend that you always update your Intermorphic apps to the latest version, where your device/OS allows.

If you are using an earlier app then you can still send us a crash log so that we can investigate and try to fix the problem (for all users). The crash log files all start with the app name, and have an extension "crash". They are text files that we can read, and give us useful information in tracking-down a crash.

Please send the text in them to us via our feedback form, and don't forget to tell us what you were doing when you had the crash! Hopefully we will be able to fix the crash in the next update.

Crash logs on Windows 7

Crash logs on Windows 8 / 10

Crash logs on iPhone, iPod Touch, or iPad

Sync your device to iTunes. This will copy the crash
logs (all appeneded as .crash) automatically from your device to your computer.

You'll find the relevant app crash logs on your computer in one of the following
locations:

Mac macOS:

~/Library/Logs/CrashReporter/MobileDevice/<YOUR_DEVICE>

(the tilde ~ in the pathname is a shortcut for your user account name.

To find the log file, open ~/Logs/CrashReporter/MobileDevice/ in the Finder and look for a file appended .crash

Note: You may have to hold down the option key when using the Go menu in the Finder to open the Library folder (this is needed on Lion and above).
e.g. /Users/jdoe/Library/Logs/CrashReporter/MobileDevice/John Doe’s iPhone/Noatikl_2013-01-29-200048_John-Does-iPhone.crash

We strongly recommend backing up your content before removing an app from your iOS device, but you are here as you probably did not do that.

You can get your files back if you made an iTunes backup at some point, a backup that contains your Mixtikl/Noatikl files. You need to get the Mixtikl/Noatikl files you want from that backup and copy them off the device. Then, you need to copy them back again. Note that IAP purchase keys are also stored in a backup, but these can be more easily recovered via a Restore in the Mixtikl Store or Noatikl Store, as relevant.

The way an iTunes Restore works is that ALL data in the backup is restored to your device, so if you are restoring an old backup (say something from 3 months ago), it will overwrite everything that you have on your device today. So proceed carefully.

This is the order in which you need to do things (but we are not liable if anything goes wrong!):

Run the relevant setup.exe program using Wine Windows Program Loader (right-click on the file, select the appropriate option...) ...

Ignore any install-time warnings you see about registering the Mixtikl browser plugin.

Run the standalone application - you can find this from menu Wine -> Programs -> Intermorphic (Mixtikl/Liptikl/Noatikl), or at .wine/drive_c/Program Files/intermorphic/mixtikl/mixtikl.exe (for example).

It should all work just fine! Noatikl however: to get output from Noatikl, will require you to configure your Linux MIDI configuration to suit - this is entirely up to the user to figure-out! - do please let us know how you get on here via our forums. See http://wiki.winehq.org/MIDI for outline instructions....

If you try out the Liptikl, Mixtikl or Noatikl trial versions and then decide you like it and want to continue using it - please buy a license from us! :).

NB: Files are are saved to e.g. ~/intermorphic/mixtikl/paks/User_Content/abcdefg.mixtikl

We have changed our forum style recently and are experimenting with a new one. To register on our Forum, select the Login button on the left (the Login button is below the Intermorphic logo on the left and next to the Options button, and both are above the text "Board Index"). If you select the Registration link that indicates you are under 14, you will get a COPPA form. Our forum is not intended for those under 14.

Licensing FAQ

We try to provide here answers to any common licensing questions. If you have a question you need an answer to concerning licensing of our products, and it is not answered here, try also contacting us.

Broadly speaking, we have tried to draft our Software EULAs to be flexible for you. We don't want our licence to get in the way of you working and coming up with great ideas.

So, if you have 2 computers and have purchased the relevant licences and relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use that software on both of them (but not use the software simultaneously on both, though!).

With the relevant licence and where relevant versions of the Software are available to download direct from the intermorphic.com website you can install and use both Mac and Windows versions of the software, too, including if your computers are dual boot Win/Mac systems.

Please note that Noatikl, Mixtikl and Liptikl for Mac are now only available from the Mac App Store, which has different licencing terms.

Please note that we cannot give any legal interpretations of the EULA licence (*we are not lawyers*), but we hope the pointers below are of help. At the end of the day, be sensible: respect the rights of 3rd parties, comply with their licence terms and use a validly licenced version to make the recordings. If you do feel you need an interpretation you will need to ask a lawyer!

Important Notes:

Content of a purely generative nature is created randomly - but remember, IME (NME) Patterns are NOT generative. In something you want to record, modify any Pattern voice that is used so that it does not use a B type Pattern.

There are different types of Patterns. B type patterns contain information on both pitch and duration whereas R type patterns define only note durations leaving the engine choose the note pitches at random (these can also be used for beat patterns, too).

If you have to use B type patterns then you MUST use your own patterns and it is up to you to ensure they do not infringe someone's melody. Even though you can apply a mutation factor to a B type pattern it always starts with the pattern and we do NOT recommend relying on this technique. For those reasons we instead recommend using R type patterns. Alternatively, change the voice type to be a generative voice type such as Rhythmic or Ambient (this will also change how the music is composed, however).

Tip: There are other generative strategies such as using a Following Voice to follow a Pattern voice. The Following voice MUST use a Chordal Harmony rule with associated Scale rule with a few elements. Set the volume of the Pattern voice to zero and all you should then hear is the Following voice, which might be OK for an audio recording. Note that MIDI recordings will still capture the Pattern voice, however.

Remember that melody patterns generated by TTM [Text to Music] are also IME (NME) Patterns (as above). Although TTM generated melodies are created from text (characters) that you enter, a specific sequence of characters will in general result in the same melody as it is built up one note at a time from that sequence of characters. If you do not know how the TTM algorithm works then when you enter text the melody that is generated may seem to you to be generated at random. However, if you did know and used that knowledge to "channel it" then the melody would not be generated random. So, be careful and see the next paragraph.

Even generatively created content has the potential to end up as a tune that a 3rd party might claim ownership of - so always be careful. Remember, we make creativity tools.

If another party's IP is included in your recording (e.g. WAV, SF2, MIDI files etc.) then, as they own that content, you have to comply with their licences terms for the use of that content. If you use someone else's Noatikl / Mixtikl / Wotja files or ISE (PSE) Sound Designs then you should seek from them the necessary permissions or licences. In any event, if you use 3rd party content in your recordings then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content.

In all recordings you must ensure you comply with the terms for use of the IM Wavetable(s) (See Intermorphic EULA, noting clause 5 concerning "Intermorphic Wavetable" which applies to all included Intermorphic SF2/DLS wavetables).

When you make the audio or MIDI recording(s) that you want to use Commercially make sure you have (as relevant) an active subscription or have purchased a valid licence to use the app as full product (e.g. including In-App purchase in an older Freemium version).

Please be aware that Educational versions may not be used for commercial or business purposes.

With the above Important Notes being observed, then, in general, you own the rights to recordings you make and can use them commercially provided that when making them:

If you do use templates that utilise B type melodic patterns then you MUST change those patterns and it is your responsibility to ensure that the patterns you use do not infringe the rights of any 3rd parties (e.g. ensure you do not use melodies owned by others).

You use only content that you own the rights to (e.g. your own WAVs, SF2, MIDI files and/or Noatikl / Mixtikl / Wotja files and/or ISE (PSE) Sounds Designs).

IMPORTANT: If you do use a TTM (Text to Music) template, then, as noted above, the text you enter generates a B type melodic pattern (i.e. the seed pattern). If you feel the melody has been created essentially at random (i.e. you have not tried in any way to reverse engineer the TTM algorithm or channel its results) then you may feel that melody has been generated at random and so has not been "copied". However, it is still your responsibility to ensure that the generated melody does not infringe the rights of any 3rd parties (e.g. ensure you do not use melodies owned by others).

With respect to recordings made of mixes using or featuring content from the FREE Paks (i.e. AL Collections 1-3, Morphing Drum + Bass which include content we licence from a 3rd party), then you will also need to comply with the Intermorphic Pak EULA and pay particular attention to the clause in relevant licence for those Paks:

"You may mix together content from the Pak, modify Template parameter settings, and combine content from the Pak with other content over which you have the requisite rights, in order to create your own Noatikl, Mixtikl, Wotja or Partikl files (variously "Files"), IM Software Music URLs (variously "Music URLs") and audio or MIDI mix recordings (variously "New Content"). You are free to distribute the New Content provided (i) the New Content constitutes an original work (ii) you have the necessary distribution rights in any third party content (iii) any Music URLs you self-publish or distribute in any way comply with the Intermorphic Website Terms of Service (http://intermorphic.com/tos) and (iv) individual sound samples are not used in isolation." and "You may not use content from the Pak to create music libraries for distribution to third parties and you may not modify any included 3rd party sound samples."

With respect to the Paks above, if you are wanting to create music libraries of any kind, then you would not be licenced to do that. Similarly, if any of the sound samples are used in isolation (i.e. not mixed against another sample playing at the same time), then you would not be licenced to do that.

If you also include other content in your mix then you will only own the recordings if you definitely have the necessary rights and comply with any licencing terms for that additional content.

Of course not (but please note that Educational versions may not be used for commercial or business purposes)! However, please do ensure you comply with the licence terms for any Intermorphic Pak and/or 3rd party content you use in your recordings.

If you are having a problem subscribing to a forum, please contact us below.

Contact

We always love to hear from you, as we build our products for you!

Forum contact:

Our fora are your main point of contact for any product support related questions and to submit bugs. We regularly monitor and contribute to our forums, so you can reach us in a more public manner there. However, if you do not want to join a forum to leave a bug report, then no worries: use one of the following contact mechanisms.

Use the form below to contact us with any order or sales queries, feedback, suggestions, testimonials etc. or if you just want to get in touch privately. Also use it to let us know of bug reports, errors and problems if you don't want to do it via the forum.

Form not working?

No reply to something important?

If you've submitted the contact form and feel you've not received a reply in a reasonable time, it could be:

We have not yet been able to reply

You've not provided a working email address

Our reply to you has bounced

Your mailbox is full

Our reply has gone in your spam folder etc.

Our contact form is not working (see below)

Because all the above can happen, we strongly suggest you also provide us an alternative email address (in the body of your comments).

If you had expected a reply and have still not heard from us, then please post a message to the relevant Intermorphic forum. We monitor these so will be able to reply to you there while we investigate where the issue lies.

If you have checked the Website Terms box and the contact form still is not working then as a last resort please email
.