Support Essential Plan

One year of service: save time and run a more successful online store with the advice and technical assistance of PrestaShop Support!

Number of support hours included per year: 6 Hours

The Essential Support Plan includes:
•Speedy PrestaShop service — you’ll never lose another customer! We’ll take care of your needs within 72 hours of your ticket submission.

Wat dit ondersteuningsplan u te bieden heeft

Support plans offered by PrestaShop let you take advantage of expert assistance that will help you extract the most out of PrestaShop.
Our team will guide you step by step and answer questions to help you spend less time maintaining your store and more time selling.

Interventiekader

Focus
The Essential Support Plan includes services to enhance the success of your online store.

An expert support team member will answer your support ticket within (during business hours): 24 hours
One full year of assistance.Excluded from support:
• SVN﻿ versions (in development).
• Assistance on a solution whose core has been changed by the client.
• Specific developments that the client wishes to add.
• Development and integration of a graphic or theme.
• User training.
• Version updates.
• Site migration.
• Store installation.

Terms:
• In order for our expert support team to deliver the best possible service, you must provide the following information:
• FTP access
• MYSQL access
• Database
• Your site’s URL
• URL to access the Back Office
• E-mail address and password to access the Back Office
• Support is available Monday to Friday from 8AM to 5PM CET (Central European Time).
• Support is available in Danish and English.
Discounts do not apply to Support Plans﻿.﻿