General Questions

How do I sign up for the Church Choir?

Basic: This free tier will add you to Eric’s email list and allow you to post comments on the fan feed message board.

Standard: This $19.95 (annual) tier gives you access to ticket pre-sales before the public ticket sale (but does not guarantee tickets), chances to meet Eric with meet and greet lotteries, opportunities to attend Church Choir parties, access to exclusive videos, ability to post comments to the fan feed and the ability to access Church Choir merchandise exclusives.

Premium: This $49.95 tier gives you the same features as the Standard membership but also includes a merchandise bundle. (Note: if auto-renew is on, this tier will renew at $19.95 and you do not receive the merch bundle. If you would like to receive the premium merchandise bundle again, you must purchase the full price membership from the link above.)

Why am I not receiving emails?

It might be that you are unsubcribed to our emails. To subscribe, log in at ericchurch.com/me, press "Notification Settings," and make sure all options are highlighted in blue. Also, check your junk and spam folder. You may need to add our email address to your contacts.

I lost my password, what do I do?

You can reset your password here. You'll receive an email with a link that will allow you to select a new password.

Will Eric donate to my charity?

All of Eric's charitable giving is given directly through the charity Chief Cares. To learn more about what charities we support and to get the donation request link go here: ericchurch.com/chiefcares

May I make a special request (i.e. Proposal, Shout Outs, Wedding Videos, Etc.)?

Sorry, but due to the volume of requests and the nature of Eric’s schedule, we cannot accommodate those requests.

Did Eric send me a message on social media?

NO! That is not the real Eric. He doesn't use social media to communicate with fans and communicates only via verified artist pages. Please make sure to report it ASAP. We take down these fake accounts weekly, but unfortunately, they continue to pop up.

Tickets

How do I participate in a pre-sale?

You must be a paid member of the Church Choir. Once a member, you will receive pre-sale information as it becomes available. Visit ericchurch.com/register for details. Purchasing tickets and requesting meet & greets through Ericchurch.com are two of the many perks of being a Church Choir member.

I’ve read that you are cancelling tickets. Why?

If you are buying Eric Church tickets with the sole intent to resell for profit, we are going to cancel your tickets. If your tickets are cancelled and you think you have been mistakenly identified as a scalper but are in fact a real fan, send your appeal to support@ericchurch.com and we will gladly review your specific circumstance.

Additionally, scalpers will be kicked out of the Church Choir without notice and with no refunds of membership dues.

We warn fans to stay away from the secondary market because there is a good chance that by the time the show plays, the tickets will be invalid. We have no ability to mediate transactions with scalper – fans buy from scalpers at their own risk.

Is there a limit on the amount of tickets I can buy per show?

Yes, there is typically a limit on tickets you can purchase. Typically, the maximum number of tickets is listed at the point of sale, please check the venue’s primary ticketing outlet for details.

I didn't get tickets during the pre-sale or I don't like my tickets... Can I get a refund of my membership?

We do not give refunds on Church Choir memberships. Being a member gives you ACCESS to tickets and increases your chances of getting great seats.

When are pre-sale tickets available?

Pre-sales will be announced both on Eric's tour page and through Church Choir emails.

Why are there pre-sale ticket opportunities for some shows but not others?

If pre-sale ticketing is not offered at the show of your choice (a festival for instance), it’s because there are factors beyond our control that don’t allow for it. Members of the Church Choir can still take advantage of benefits such as meet and greet opportunities at shows, online store discounts, etc. No membership refunds will be issued.

Where is my promo code?

Check with your ticketing platform for information. Unlike the Holdin' My Own Tour, we do not have access to your promo code.

My tickets have not arrived. When will they arrive?

Each venue has different ticketing policies. Check with your venue box office for more detailed information.

What are choir loft seats?

Choir Loft seats are available at venues that allow for them. They are behind the stage like a choir loft at church with full viewing access. The stage is typically situated at the end of the arena, meaning you would be closer to the stage than the majority of the arena. These are said to be some of the best seats in the house!

I bought tickets to a show and now I am unable to attend. Can I get a refund or transfer the tickets to my friends?

We cannot process refunds and do not promote secondary ticketing sites. However, many Church Choir members post their unneeded tickets on the fan feed for face value. This is a great way to ensure your tickets will be purchased by true fans, not scalpers. If you're not a member, you can become one at ericchurch.com/register

Meet & Greet

How do I request meet & greets?

Meet and greets are only done through a lottery system. In order to enter, you need to have a standard/premium Church Choir account before you can enter. The meet and greet is free, but it is a random drawing. If you are chosen to win meet and greets you will be notified the week of the show. You can enter to win meet and greets here: http://ericchurch.com/events

If I win a meet & greet, can I bring a guest?

Yes! You will have 2 passes at will call under you name, along with directions on where to go. You can pick these up as soon as the venue doors open. You must have your ID to pick up your passes.

Am I guaranteed a meet & greet?

No. As a Church Choir Member, you have the ability to request as many meet & greets as you'd like; however, the winners are picked at random from members who have made a request for a given show. Also, a member can win only one meet & greet per year.

Can I just buy a meet & greet pass?

No.

If I win a meet & greet but cannot attend, can I give my pass to someone else to use or transfer to another show?

No. The meet and greet passes are non-transferable, they cannot be given to another person or be used to another show.

Can I request a meet & greet for someone other than myself?

No. Meet and greets are linked to your name as it appears in our online system.

Store

Returns & Exchanges

Refunds or Exchanges of your unwashed, unworn and unused items must be done within 30 Days of purchase.

Free shipping supplies are available at your local United States Post Office.

Inside your package, please include written instructions for the size you wish to exchange for, or your request for refund. This ensures that your return or exchange is processed correctly, and the new package sent back to you quickly.

Exchanges will be mailed to you using the same USPS service as your initial order. A new confirmation email with tracking information will be issued upon shipment back to you.

If you've requested a refund, it will be initiated once your return package has arrived at our warehouse. Please allow for 5–10 business days to see your refund applied.

Why is my credit card being denied?

Here are the reasons why your card might be denied:

The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or bank company.

The credit card information you entered did not pass our Billing Address Verification Check. When we check a card for available funds, we also check to make sure that the billing address of the card matches what the user entered. This is one way that we protect our customers from fraud. If the billing address doesn't match, then the order gets declined.

I keep trying to place my order but it's not going through. Why?

Make sure you have filled out all of the fields, including the country you will ship to. If you still have problems, email storehelp@ericchurch.com with a description of your problem and we'll look into your specific case.

How long will it be until my order ships?

We have a one to two week shipping time for orders within the United States. It can take as little as three days for delivery depending on the efficiency of your local postal service. International shipping times vary.

It's been a long time and I still don't have my order. What do I do?

I hate spam mail, you're not going to use my personal information for anything else, are you?

Absolutely not, we use your information for shipping purposes only, and your e-mail to contact you if there is an issue with your order. Your credit card number is stored in an encrypted secure format.

What is the Card Code?

The card code is a three or four digit number located on the back of credit cards and bank cards. This number is an added fraud protection feature used when someone is purchasing a product online or over the phone.

Is your site secure?

Our website is secured with an SSL certificate to encrypt your private information like credit card number and address. Look for the lock icon in your browser to verify that the security certificate is valid.

Additional Questions

Who do I contact if I don't see my question listed?

You can email support@ericchurch.com. On average we will respond to you in 2-4 business days. At times when there is a heavy volume of emails and during busy times like pre-sales, response time could be longer. Also, visit the fan feed and ask your question there. We have many knowledgeable Church Choir members who can offer advice or help.