Difference Corporation is at the forefront of business communications, telecoms services and solutions, call management technology and consulting, and has worked with a diverse client base including Forward Internet, The Original Bowling Company, uSwitch, Vodafone, BT, Cisco and Spark Energy. Our main areas of expertise include:

Business communications

Inbound and outbound call handling solutions

Business continuity/disaster recovery

Technology integration

We are now seeking to appoint a consultant to provide support to existing clients, to work on integration and configuration projects for new clients and to develop the company’s in-house IT expertise further. The successful candidate(s) will also help define and improve work practices to resolve customer enquiries and will play an important role within the support team.

Role

This helpdesk/implementation consultant role at Difference Corporation could be the right fit for your next big career move. We are currently recruiting high-energy, driven professionals with strong technical aptitude and natural customer services instincts. Ideal candidates should be eager to advance through a clearly defined learning and earning path. Difference Corporation offers a fast-paced, innovative environment where you will be provided with the tools, resources and outstanding leadership to support the latest communications solutions and take your career to the next level!

Location

Edinburgh (Scotland) or Newport (Wales, just off Junction 24 of the M4/Coldra)

Responsibilities

Respond to and qualify incoming web and phone support enquiries for the gammut of Difference products and services

Maintain active engagement with new and existing customers

Implement new products and services

Configure and integrate Difference’s products and services

Define and improve technical support work processes

Coordinate the service and support queues/activities

Liaise with suppliers

Generate sales leads through dealing with customer support issues

Required Skills

Degree-educated a preference: IT, Business, Engineering or a related degree

The willingness to develop confident telephone handling skills

Good IT skills

Some prior programming knowledge would be beneficial: html, java script, API building

Good written/verbal communication skills

Desired Experience

Strong interest in technology

Ability to multi-task, and manage time effectively

Strong problem-solving skills

High energy and positive attitude

Ability to take initiative

Comfortable working in a fast-paced and dynamic environment

Want to have fun – enjoy team environment

If you think you have what it takes to make a difference at Difference, get in touch by sending us your cover letter and CV. If your talent and experience match our needs, we’ll be sure to be in touch.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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