Maintenance & Support

Eternal offers a full spectrum of application design, development, maintenance and support services along with flexibility of engagement models and project scopes.

You will have peace of mind with all your maintenance and support challenges like

Business Continuity

We understand the importance of business continuity therefore we at Eternal take accountability and make sure your entire operation is up and running without any glitches.

Expertise

Every business is different therefore you do not need an in-house IT expert for all your needs. Team Eternal works as your technology partner and one of our specialist team become yours.

Functionality

In order to run your functional operations smoothly we make sure your system work bug-free with minimal downtime because of server needs.

Our Services

Eternal Customer Support team is continuously educated and trained to address the needs of your business. We offer the following technical support services.

OS and server migration

For non-IT organization to maintain servers and IT infrastructure to run operation smoothly is difficult. Eternal helps you to give cloud base solution and ready to take all your infrastructure responsibility. We make sure you get 99.99 up time with our expert server support. We also help customers to migrate to AWS cloud to gain
maximum benefits of AWS infra.

Software maintenance and proactive support

As we know software is evolving process we always read to provide maintenance for the product we have developed. Make sure software run smoothly and provide standby service in case of any urgency. Also, discuss with project owners about future development in a proactive manner. We also warn customer when backup needed, if foreseen any
technical problem or any kind of problem that affect client business.

Third Party Solution and Maintenance

Eternal help business owners if they have already buy a solution from some third party and wants to avail maximum benefits from it via enhancement and maintenance. There ready lots of ready-made CMS as well as API based solution available where we have gain expertise in many areas and we utilize our experience and expertise to speed up and enhance the business.

Third party application takeover process

If you have already developed application somewhere else and you would like to get maintenance and enhancement support, Team Eternal is here.

Totalanalysis

Code Review

Documentation Review

Understand Business Needs

Emergencyresponse

Urgent Fixes

Performance check and improvement

Server upgrade

Code recovery

SoftwareEvolution

Functional Road map

Impact Analysis

Agile Approach

Full-featuredmaintenance

Server and infra Setup

Preventive Maintenance

Version controls

Backup and Recovery

1

SLA management

2

Configuration management

3

Release management

4

Knowledge management

5

Quality management

Support Level Approach

Issue processing on all 3 support levels

01

Dedicated

Work full time

Focus on single project

Take responsibility

Constant Enhancement

Cost Benefit

02

Partial

Part-time support

Focus on Multiple projects

Take Responsibility

Enhancement/Maintenance gradually

Cost Benefit

03

Time and Material

Team Standby when required

Provide estimation and Go

Phase wise development

No clear project Plan

Building the Bridget between Development and Operations

We know, when we work as a maintenance and support service no mistakes allow because it directly impacts on client ROI. We have adopted hybrid agile mythology to make sure all your operations upto date and
speedup the enhancement which helps your business to grow. With a decade of experience especially in software maintenance and enhancement service, we have industry standard process and we are used to with below tools, technology and approach.