HaysMed Recognizes First Quarter Patient Satisfaction Award Winners

Hays, Kansas (July 17, 2017)—The Intensive Care Unit (ICU), Special Nursing Service (SNS), the Breast Care Center and Communications Center were recently named the patient satisfaction award winners for the first quarter of 2017 at HaysMed.

Each quarter HaysMed recognizes the patient satisfaction award winners based on results from CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys administrated by HealthStream. HealthStream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospital surveys on patient experience. The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care. The CAHPS Hospital Survey is a survey instrument and data collection methodology for measuring patients’ perceptions of their hospital experience. Four areas are recognized every quarter including an inpatient department, an outpatient department, a clinic and a non-clinical area.

The inpatient ICU Department was recognized for having had a score of 100% putting them at the 99th percentile for overall courtesy and respect. The ICU is a 12 bed unit and they have 20 full time Associates.

The SNS, an outpatient department, also received a unit score of 100% putting them at the 99th percentile for patient courtesy and respect. The unit has six treatment rooms and is open 7 am – 7 pm seven days a week.

Garnering the clinic award was the Breast Care Center (BCC). They scored a 97.4% putting them at the 97th percentile for courtesy and respect. The BCC provides comprehensive diagnostic, prevention and survivorship services for those who have a need for specialized breast care. They have 10 full time Associates.

The Communication Center received the Customer Service Award for their courtesy and respect in helping HaysMed be successful. The department consists of eight Associates and they answer an average of 18,000 phone calls a month.

Each area honored displays a patient satisfaction award winner banner in their department.