Mention the word ‘Millennials,’ and an image of competitive, uber-smart, on-the-go and hyper-connected people conjure up in our minds. Millennials have in fact created such a buzz in the market that everyone from recruiters and psychologists to marketers are trying to dissect their behavior and leaving no stone unturned to woo them. Due to shock...

Providing customers with an A-class experience is essential for businesses across all industries. This is even more important for SaaS companies, given the fact that they deal with software products that are complicated and many times difficult to comprehend for end users. Getting constant support requests on how to use a particular software and its...

Businesses with a strong work culture of learning enjoy employee engagement and retention rates of around 30-50% higher than those that don’t, says Robert Half International, a global human resource consulting firm based in California. In fact, ample opportunities for learning and development are key to overall business success. Apart from upskilling employees and delivering...

We’re already two months into 2019 and it is high time we look at the trends that will affect the learning industry—specifically the eLearning landscape. Desks and chalkboards will soon be discarded to make way for digital classes, digital workspaces, and online assessment and learning tools. The truth is the best educational technology doesn’t replace...

The beautiful thing about learning is that no one can take it away from you. In their book Learning Paths, authors Steven Rosenbaum and Jim Williams state that providing an outline or path to training can help reduce training time by 30% or more. This point underlines the significance of a learning path. In fact,...

A scored survey is a poll in which you assign specific points to each response given by respondents. A value is assigned to each response and different messages are set for the range of scores. Scored surveys are similar to personality quizzes in nature, and are helpful when you want to assess a person’s knowledge...

One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Seventy percent of US consumers opine they have already made a choice to be loyal...

Customer feedback, consumer engagement, NPS, so and so forth… my online feed seems littered with articles on these topics these days. Pretty sure your emails are probably filled with such articles too. And to be fair, why wouldn’t they be! Online surveys have changed the data collection game for everyone involved. Be it a multinational...

The blockchain technology is experiencing exponential growth and its market will be worth $2.3 billion by 2021. Until now, blockchain’s use was confined to cryptocurrency trading. That’s because it ensures a decentralized, secure, transparent, and cost-effective environment for the hassle-free exchange of cryptocurrencies. This is the reason for its acceptability across the world. And now...

As a business, you need to learn that there is a strong relationship between customer service and consumer psychology. Humans have varied emotions and more complex minds. When you comprehend the needs and feelings of your customers, offering them fantastic customer service experience becomes a cakewalk. Businesses delivering excellent customer service experience know about their...