Our Staff

Tiffany Egli, HIS

Hearing Instrument Specialist

Tiffany received her Bachelors of Science degree in Speech and Hearing Sciences from Portland State University. What she learned while earning her degree fueled her passion for wanting to help people communicate better. She is now a licensed Hearing Instrument Specialist in the State of Oregon. She specializes in complete hearing evaluations, aural rehabilitation, and hearing instrument fitting. Her favorite part of her job is educating her patients on how hearing devices can help improve not only their lives, but the lives of their family and friends. She feels honored knowing that her efforts have a positive impact on her patient’s daily lives.

Brittanie Heimer

NW Regional Admin Coordinator

Brittanie has worked as a PSC for Willoughby Hearing since 2012. She enjoys working with seniors and prides herself on her ability to connect with the patients. As Regional Admin. Coordinator, she is responsible for ensuring each office in Oregon & Washington has everything they need to provide exemplary care and service to each patient who comes to us for help. Prior to working in hearing care, she worked for 6 years as an In-Home Care Provider for elderly and disabled individuals. Brittanie graduated from North Salem High School in 2006 and has lived in Salem for 11 years with her spouse. She enjoys reading, watching films and going on hiking adventures with her daughter. As she loves to travel, one of her dreams is to go on a mission overseas with the Starkey Hearing Foundation.

Carrie James

Patient Services Coordinator

I started with NewSound in June 2017. I have been working in the medical office setting for over 8 years including an Ear, Nose and Throat specialty office. I enjoy working with patients as well as making them feel comfortable and well taken care of. I spend a lot of free time with family and friends watching movies, trying out new restaurants, family dinners and reading.

Customer Reviews

In general. I am satisfied with the service provided. My concern is that I rarely see the same technician. The high rate of turnover does little to cultivate a relationship or generate confidence. I have praise for the technician on my last two appointments(same technician).

Robert Thorp, on Google+

Personable and efficient staff. I enjoyed the new technology. Hearing aids provided better sound than they had since I acquired them.

Ron Harp, on Google+

I brought my mom here for the first time in August 2014 to have her hearing tested while she was visiting from Phoenix. We got her fitted for hearing aids, brought her back to make some adjustments and I sent her back home a month or so later. When Mom...