Greetings - I hope this Q is in the appropriate forum. I've had ZoneAlarm Pro firewall (no AntiVirus, no AntiSpam) for the past 5 years. I use another product for AntiVirus and AntiSpam. I do NOT like or want one product for ALL my protection! (Too many problems fixing things if that ONE product, what ever it is, has problems :eek: )

Last week my ZA Pro said there was an update. I accepted it. The welcome splash screen said my ZA Pro version NOW includes AntiVirus protection, which I do NOT want!! Grrrrrr:mad:. I've un-installed ZA Pro, removed checkpoint folders, and downloaded and installed a file ending with 073_000.exe as per instructions from chatting on-line with tech support. I have chatted on-line with tech support THREE times, and they constantly say the same thing (un-install, remove folder, download and re-install the 073_000.exe).

HOW do I get back my ZA Pro Firewall, without any extra components ??

August 3rd, 2012

GeorgeV

Re: ZA Pro update includes unwanted AntiVirus component

Hello;

Sorry; We are all users here..

It is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country, or around the World,without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

Please contact directly ZA technical support (Free of charge to Users with a valid License registration). The link to support is in my signature. Look for the live chat icon.

Please Give ZA Support the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed.

The More information that you provide the more likely Support will be able to understand the issue and try to help.

They will help resolve your issue or if they can't,then they will collect logs from your PC to be examined by development.

Note: Please Post back here with your Progress Report so that Users of this Forum with a simular problem may benifit from the solution to your problem..

Thanks;

August 3rd, 2012

fax

Re: ZA Pro update includes unwanted AntiVirus component

Simply Ignore the welcome splash screen that, if you read carefullly, refers to ZAfree + AV and not ZAPRO. ZAPRO does not have an antivirus (granted you managed to download the right installer) :D