Operation Safe Lot

About 311

The Hartford 311 Call Center is a division of the Hartford Metro Innovation Services. It provides a streamlined, integrated and secure way to report, track, and resolve problems or issues resident may have with non-emergency city services and centralizes the process of collecting and sharing that data.

311 staff members answer questions and when required, create “cases” to be resolved by city departments. This is an easier way for residents to navigate their questions or comments.

If you are a Hartford resident calling from a land line 311 will connect directly. However, if you are calling from a mobile device or outside of Hartford you need to dial (860)757-9311.