My Firestone App Reviews

App will delete your existence customer service no help either

Used app and was happy for 2.5 years and now everything is gone to include my profile. Customer service recommended to delete and reinstall but not sure how that fixes my actual account. Recommend carfox app in future

Published: 5 days ago
In injustice

Download your own service history!

4-stars: Download your own service history! This is the most helpful feature, so I can recall which car and which axle has lifetime brakes, lifetime alignment, date & mileage of my last oil change, etc. Totally awesome.
Minus 1/2 star: I’d give 5 stars, except for the huge privacy issue if you don’t want other people to have your data. You can add anyone’s data to your app! Just search, download & view any phone number’s car & its service history.
Minus 1/2 star: Also I’d give 5 stars, except for no credit card access, and that’s completely bull. Firestone needs to fix this. I should be able to pay, manage and view my Firestone Credit card on this app, manage my cars, schedule my appointments and everything all in one place.

Published: 1 month ago
TheTimK

Frozen like the weather

App launches but immediately freezes rendering the app useless. I deleted the app previously stored on my phone then downloaded a fresh copy of the app to no avail.
As a note of encouragement, when the app is performing correctly, it is helpful in that I am able to track maintenance and other valuable service history pertaining to my vehicle.

Published: 1 month ago
MsZippi

App Still Crashes

Latest update applied. Special offers still crashes

Published: 2 months ago
Parawanee

Nice idea... needs to fully work

The app looks good and has some good concepts but the basic one to schedule an appointment doesn't really work. You go through several screens to schedule a specific date, time and type of service but you have to call the store directly on the phone to confirm it.

Published: 2 months ago
Scarpwi

Just Call

No sense in downloading as the app doesn’t do what it should. It never lets you schedule any service as it always hit some sort of error and either crashes or freezes.
If you want to keep your vehicle history, just get Car Minder. It’ll save you a headache.

Published: 3 months ago
N_Scheller92

Can't schedule appointments

I guess my shop no longer takes appointment via this app. So this app almost becomes useless. Still like the fact you can see previous maintenance history.

Published: 6 months ago
DEROS6

Cannot login or register through app

I tried to login through app, but on login screen I see "Invalid email address entered" error after entering the username and password.
Same error occurs when trying to create a new account.

Published: 7 months ago
Gvvarma

Recovering info.

Great app but recently lost all my maintenance information. Is there any way to recover the info?

Published: 7 months ago
Mom1301

Date Selection Not Working

When I try to schedule an appointment and select the dates I cannot. Date selection is blank.

Published: 9 months ago
Rmb_357

Hours of operation

Business hours displayed in app for Harker Heights, Texas store are not accurate. This causes issues when scheduling appointments with the app.

Published: 10 months ago
Last Week iPhone Newbie

Horrible

Something or the other always goes wrong... you cannot select date or no option for time show up (completely blank), sometimes the app gets stuck on one page forever...
A big organization like Firetone might be expected to have an app better than this...

Published: 10 months ago
Mavshish

Worthless App

Was a great app. I hadn't looked at it to update in like 6 months. When I did-EVERYTHING IS GONE. Even when I enter my phone number to "retrieve" records-it's like all my info is purged. Records from Firestone too from about 2 years of service. Deleting it today.

Published: 10 months ago
FreedomLover

4 years of meticulous data: Poof!

Have used this for several years on 6 vehicles.... meticulous service history. I routinely backup, but apparently that doesn't work. On the last recent app update, the app completely freezes when trying to view service history on one of the vehicles. Backup / Restore / uninstall/ reinstall doesn't fix the problem. I contacted support, and they were no help.
Very, very frustrating to spend all that time and effort and have this happen. I guess in this case you get what you pay for....

Published: 10 months ago
quebecalpha

Updates Lost Vehicle History

With the updates all vehicle history was lost and am unable to retrieve via the app.

Published: 11 months ago
Disappointed in Dirty Durham

App freezes in mileage tracker

Liked this app for service history and tracking mileage. Have not been able to use since last update as it freezes looking for car model information when opening mileage tracker. Used to use this at every fill-up. Now I can't until they fix it.

Published: 11 months ago
mcnicknameyname

App freezes and lost all my data

App was awesome to track maintenance records and such but since the latest update, app freezes. I lost all my service history on both my cars now due to this. Please fix the bug!!

Published: 1 year ago
DesiBoy007

February 14, 2017 version 2.59 fails for me

I just installed version 2.59. It fails the same way as the previous version which is where my problem started. I open the app, click service history, select one of two cars, I see the car detials for a second, then the EDIT VEHICLE DETAILS window opens with it goes into loop. My cloud data was saved in Dec 2016. This problem with edit vehicle window started in January 2017 with the previous update. And the same problem happens in version 2.59. Has the cloud information change structure? How did you migrate the Dec 2016 cloud information for to the new 2.59 cloud. Are there new fields in the 2.59 cloud that needs a default value?

Published: 1 year ago
Lmpon

App bug not fixed

App locks up when accessing service records or trying to schedule appointment. Needs to be fixed, I have years of service history on this.

Published: 1 year ago
TheSwede789865

Best multiple vehicle service app

I track and service 5 vehicles across two states perfectly. Only issue was with early updates erasing data, which could be easily downloaded again. So if you use lifetime services you can go back to verify and use at any Firestone store which for me is fantastic! We have two ford escapes with over 100K miles going strong with lifetime parts and services.

Published: 1 year ago
wphelps

Crash crash crash!!!!

App worked but now it crashes every time it opens. Will look elsewhere to get my car serviced now.

Published: 1 year ago
Someguy619

App crashes almost instantly

I can't use this app more then 30 seconds without it crashing. Currently a totally useless app.

Published: 1 year ago
scotthilt

Firestone

App no longer working

Published: 1 year ago
drampr6

Broken

Please fix.

Published: 1 year ago
Sugeo64

Doesn't work

I liked it when it used to work. It was very useful and it would have gotten five stars. Now that it doesn't work, it gets zero stars.

Published: 1 year ago
Kygy_user

Crash w No Recovery

Rec'd notice a while back to make sure I have latest version b/c older one would stop working by end of Jan 2017. I have always updated as notified. All my auto records for years have been recorded on this app. However, app will not function now. Have deleted & re-downloaded to no avail.

Published: 1 year ago
BridgerBobWV

Was a great app... was

I have been using this app to track my vehicle maintenance history for years. Now, it no longer works. When I try to load my vehicle information it just gives me a loading loading loading that's it. I then have to close the app. I have tried removing and reinstalling but it didn't work. Kind of upset because I have about 8 years of detailed maintenance archived in the program and now it's probably gone. Found no option for reporting a bug so decided to submit a review.

Published: 1 year ago
Spidey27sdciffuiuidddddj

App crash not fixed

I really liked this app when I first found it let me keep records up to date with out keeping a log book like I had done for years now a few years later the dame app won't make it passed the load screen

Published: 1 year ago
Sleepypunk

App Crashing

App crashes when on Step 4 to confirm the appointment.

Published: 1 year ago
iREP808

Cheesy App

While at first glance this would appear to be a very useful app, as a Toyota Tacoma truck owner, I found it next to useless, simply because under Toyota, no truck models are listed, forcing you to either pick a car model or no truck model at all.

Published: 1 year ago
Scubapro25

Crashes often

Great app, but crashes often. Tried making a maintenance appointment in the app, but keeps crashing right when I press "Confirm Appointment." App also crashes when updating "My Vehicles."
Great app, but please fix bugs. Thanks!

Published: 1 year ago
Nateeeeeeeeee

Win some, lose some

The best part, miles per gallon, is back! Unfortunately, now I can't shop for tires. Stuck on the vehicle details screen, spinning and spinning.

Published: 1 year ago
RACalhoun

Leaves Data Behind on Upgrading

Had all my data for both vehicles loaded in this app. Worked great on my iPhone 5. Upgraded to an iPhone 6 and all the data was gone. Reloaded the data for one of my vehicles, and everything was working great again. Upgraded to the iPhone 7 and the data is gone. Great app, but I'm not using it anymore.

Published: 1 year ago
RandyFL

Key Feature Missing

Where's the milage info? I tried app support from the store and got a big fat 404, page not found.

Published: 1 year ago
DonKni

No mileage calculation anymore?

I'm with everyone else in this. Why did you drop this feature? As a rideshare driver, I utilized this a lot. Lame.

Published: 1 year ago
Soncoman

Where's MPG ?????

Great app until this version. Used to show MPG when you entered odometer reading and gallons filled at each gas fill up. Found that really useful to quickly let me know my car was running at peak efficiency. Now it's gone. Please bring back the MPG calculation feature. Then I could give it 5 stars again. Thanks guys!!!

Published: 1 year ago
jamesgwilbur

MPG

Feature is gone after last update. You can enter the info, but no option to save. I thought this had something to do w/ my old 4s phone so I submitted a complaint on 10/19/16, but haven't received a response. I'm betting this is just a programming error, since the feature is still there. I would give this app a 5 other than this. I love some of the other features, like entering maintenance from outside vendors. Please fix!!!

Published: 1 year ago
Sunshine_RN

No life time MPG and last trip MPG

This app update just killed the two main reasons that I'm keeping it.

Published: 1 year ago
:~]>

MPG Total

Why are the cumulative and per tank miles per gallon totals no longer showing when you enter a vehicle? That was my favorite part of the app!!!

Published: 1 year ago
WifelovesTarget

Have loved it until the last update

Suddenly the MPG, both lifetime and last trip are gone...sort of defeats the purpose...I've been using this and loving it for about 3 years up until this.

Published: 1 year ago
Kurtman71

No backup for manually entered service records / syncing between devices

I like the app & its ability to download & keep track of my service records for all my service visits to Firestone. I am also able to enter manual records for anything that I personally do with my vehicles, i.e. filters, wipers, bulbs, etc. BUT, when I got a new phone & iPad, I was able to re-download only those items that Firestone had performed - not happy! Plus, there is no syncing between devices, which means having to do a double entry if I want to keep the records on my phone & iPad. They got it about half way to where it needs to be.

Published: 1 year ago
Kovalnr

All data is gone!

I've been using this for a few years to keep track of maintenance history. Opened it today and nothing there. Was able to sign in, where there is supposed to be a backup/restore function, but there was no function after I signed in and still no data. I tried the contact us function, but it is not for app support, for which there doesn't seem to be any. This may be related to the latest release, or, more likely, a failed iOS update that required me to restore the latest backup after a reset. I haven't noticed a data loss with any other app.

Published: 1 year ago
BajaBarry

Needs Work

Service history function is not usable.

Published: 1 year ago
MagicAppleSauce

Needs to add ability to delete service records

I accidentally downloaded a service record from another car into my service record and there is no way to delete it.

Published: 1 year ago
Hokies80

Doesn't work

Won't let me add a vehicle so I can shop for tires. Looks like I'll have to buy a set from someone else

Published: 1 year ago
Benny5789

Worthless

Downloaded this app because I am a frequent Firestone customer. Store location function does not work, which you must have to set up an appointment. Also could not set up my vehicle in the app. Very frustrating!!

Published: 1 year ago
One lost guy

My car 😊

It's a great ap for keeping track of my cars maintenance and for coupons and specials. Also making appointments. Just wish I could pay my credit card bill on here. Then it would be 5 stars!!

Published: 1 year ago
Bacis shadow

Lacking

I registered my Chevrolet truck and then started to look for tires. What a joke. I was presented with only passenger tires. I think I will go to Costco instead.

Published: 1 year ago
Danthebeaver

Not interfaced with stores!

I was pleased to see the new app, and used it to make an appointment for an oil change at my local Firestone shop. Imagine my surprise to find out that they were booked solid. The app confirmed my appointment, but nobody checked with the shop. What a joke! This significant aspect of the app is useless until it is fully integrated with the shops. Don't waste your time, call and make an appointment.

Published: 1 year ago
Kingjohne

Has potential

Neat idea, nice layout. Too bad it doesn't work if you're looking for tires. It's a link to their website which apparently doesn't support smart phones. Kind of ironic. I couldn't get online pricing through my phone, and can't get it through their app. My solution? I shopped for, bought, and scheduled installation ONLINE through Belle Tire. I gave the app 2 stars because it has potential.