Customer service excellence – enjoys direct contact with customers by telephone and understanding the customer’s needs, displays diplomacy, is polite, remains calm, listens, and apologize where necessary, always portrays a professional & positive image to the customer

Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions, ability to prioritize and manage own workload

Logical approach to problem resolution, gathers facts, takes corrective action, escalates problem at the appropriate stage, ability to work on own initiative to follow up and resolve service requests raised by customers

Our Offer:

Lunch vouchers

Attractive rewards and additional performance based bonuses;

Annual fixed bonuses;

Full private medical insurance & discounted prices for the dependents of the employee;

Child birth support

Online library access for passionate book readers;

Health & Nutrition: Health and wellness services @ the office;

Various discounts for gym classes & other recreational activities;

Free development training, for both personal and professional purpose, via our E-Learning platform;

Multicultural and enthusiastic work environment;

Access to the company's cultural events including well-known festivals in Romania.