Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I have been a mystery shopping for 13 years. In all that time, I have never found a company as frustrating as GFK.

I completed five shops for them successfully. I was attach receipts for each one. I have never been able to attach a receipt, using either my home or work computer, and either Internet Explorer or Google Chrome; therefore, the problem cannot be on my end. I do not have trouble attaching receipts to other similar websites.

I completed a shop on 7/20. I could not attach the receipts. I emailed the scheduler, twice. No response either time. Three days later, the shop was cancelled.

I emailed the company, asking for help. Three days later, someone finally opened my email and wanted to know what program I was using. Silly question. . .since I emailed GFK, I'm guessing I'm using GFK's program.

This person pretended to help and reposted the shop so I could submit. Same thing. I was unable to attach the receipts. I emailed with no response, and three days later the shop was cancelled.

This is a joke, and I should feel lucky that I am only out $20. Do not shop for them. If you have technical difficulties, they will not respond.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.