Supervisor Logistics

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Job Details

Job Description

Our Supervisors support the management team in order to maximize the financial output of the store through the optimization of talent, operational execution and delivery of a rewarding experience for customers and associates. Our Supervisors are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Supervisor position and model Company Tool's Core Principles.

Responsibilities

Profit Maximization:

Drive sales to exceed financial goals

Drive productivity and efficiency to achieve desired results

Prepare and successfully execute special events

Operational Execution:

Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility

Inspect and coach adherence to Standard Operating Procedures

Lead timely and accurate completion of workload

Ensure compliance to company policies and procedures

Talent Optimization:

Train associates for job proficiency and expected behaviors

Coach associates and provide timely feedback

Support a team-driven atmosphere

Customer Experience:

Ensure and model a helpful customer experience

Ensure items are in-stock

Ensure items are priced right

Maintain a safe, clean, and organized store

Success Drivers

Drive For Results:

Sets priorities and translates goals into action plans

Consistently pushes self and others for results

Manages internal and external communications

Directing Others:

Is good at establishing clear directions

Distributes workload appropriately

Is a clear communicator

Motivating Others:

Creates a climate in which people want to do their best

Motivates and inspires direct reports and teams

Makes each individual feel their work is important

Timely Decision Making:

Makes sound decisions in a timely manner, sometimes with incomplete information under tight deadlines and pressure

Process defects, destroy, special handling returns, managed waste, and open box in adherence to policies

Customer Experience:

Serves as the Leader on Duty as scheduled

Ensure Customer Experience expectations are consistently met

Friendly

Available

Quick

Lead, coach, and participate in sales-driving behaviors:

Name Collection

Extended Service Plan Program

Inside Track Club Program

Proactive and timely resolution of customer issues

Manage and respond to lines at checkout

Efficient processing of point of sale transactions

Validate completion of daily cleaning checklist

Supervise and participate in store recovery standards

Position-Specific Duties - Logistics

Drive and coach program execution and results:

Planograms/Display Planner

Pricing

Ensure stockroom meets Store Standards

Recommend store supplies

Drive and coach program execution and results in accordance with Standard Operating

Procedure:

Floor First Receiving

Replenishment

Recalibration

Cycle Counts

Other duties as assigned

Requirements

Experience:

One year experience in retail leadership preferred

Education:

Technical, Trade, or Vocational degree or High School graduate/Equivalent or 2 years Management or Functional Experience

Physical Requirements:

Ability to communicate with customers and associates in person and via e-mail and telephone.

Ability to intermittently lift, push and/or pull up to 50 pounds.

Requires standing and moving for an entire shift.

Ability to lift, bend, kneel, climb, crawl and/or twist.

Ability to safely climb up and down a ladder. Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability:

Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.

Regular attendance is an essential function of the job.

About Company

In 1977, when Company was started as a small family-owned business, we made a commitment to provide working people with great quality tools at the lowest prices. And for over 40 years, Company has done just that. From hand tools and generators, to air and power tools, from shop equipment to automotive tools, Company offers more than 5,000 tools and accessories at quality levels that match or exceed competing brands, but at prices that are up to 80% less.

We're not your typical retailer. We're a team of high-achievers, who have a passion for excellence and continuous improvement and obsess about getting things done. We're also equally committed to doing the right thing and giving back to our community. And for us, collaboration is the golden rule. We're a 40 year-old, $4 billion company with over 30 million loyal customers and growing. If you are looking for a not so ordinary and highly rewarding career opportunity, we would love to talk with you.

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