Godaddy review

Just thought I would share my bad experience with my current Host GoDaddy and hosting of Go4Expert so that its helpful to others and don't experience the same. Also it helps when they have some hosting related issues and they don't get to the GoDaddy but find some one else.

As we just out grown the shared hosting we thought of moving to the Virtual Web hosting available in GoDaddy.

We choosed OPTION 2: Build Your Own Virtual Dedicated Server! where we had some offers as mentioned below

FREE! SSL Certificate, a $19.99 value! (We never needed it and so have not used it)

FREE! Up to $75 Google® AdWords® credit* (We always wanted it to be there and so thought of using it)

Now as always the things start with the congrats and here is the starter thing.

Congratulations! Your recent purchase qualifies you to receive $75.00 credit in Google® AdWords®. (which you will never be able to sign up.)

Now to avail "FREE! Up to $75 Google® AdWords® credit" we needed to make a new sign up and we did exactly the same but when applying the Coupon ID code Google said that the offer has expired.

On the Google AdWords Bonus page, click the Order ID of the credit you want to redeem.

In the Google AdWords Details section, click the Sign Up link.

Follow the sign up process to redeem your Google AdWords Bonus.

​

Now when doing everything correctly I got the message that said the coupon has expired.

Now the first thing we did is created a support ticket for the same and provided with every possible information that they requested and requested for 5 days long. Also to my surprise they told me to contact google about the error as well. I did that and as expected there reply was that its a third party offer and they could not do anything but then also told me to provide information like offer details and how I got the offer and many more information like my country and ... and I was satisfied with there reply.

Then they escalated the issue and told me they are investigating and the conversation is as follows. I will also share the ticket id - 1945054

Apr 25th I emailed

Me said:

I am still waiting for a simple solution to the complex problem.

Thanks
Shabbir

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Godaddy Support said:

Dear Shabbir;

Thank you for contacting Online Support. I have looked into the escalation and they are still investigating this matter. We will contact you once the issue has been resolved. We appreciate your patience while we look into this matter further for you.

Sincerely,

Eric C.
Online Support
Technician

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Apr 28th I emailed

Me said:

I am still waiting for a response and I am approaching the expiry date and
would like to know if the solution I get us not something like your offer
has expired.

Thanks
Shabbir

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Godaddy Support said:

Dear Shabbir,

Thank you for contacting Online Support. I have reviewed your escalation, and it is still under investigation. When it s resolved, we will contact you. We understand the concerns you have and appreciate your patience while we look into this matter further for you.

Please let us know if we can assist you in any other way.

Sincerely,

John B.
Online Support
Technician

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Apr 29th I emailed

Me said:

But my concern is I should not get the answer as your time has expired.

Thanks
Shabbir

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Now the only reply is automated.

Godaddy Support said:

Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 1945054

Thanks,
GoDaddy.com

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Still emailed them that I am still waiting and not because of $75 coupon because Go4Expert donates more than that much to Open Source but just to complete the content of the article.

Thank you for contacting Online Support. Unfortunately, your escalation, and it is still under investigation. When it is resolved, we will contact you. We understand the concerns you have and appreciate your patience while we look into this matter further for you.

We again apologize for the wait, we are doing everything we can to resolve your issue.

I was planning to use GoDaddy services for one of my sites. But now I have learnt lesson from your experience, thanks. After a lot of research, I zeroed on GoDaddy and Lunarpages. Have you ever used Lunarpages or Yahoo!? If not GoDaddy, which hosting provider you recommend? I want to use Java, JSP, MySQL, Apache Tomcat in my website(Yahoo! is out of question as it does not support Java). Networksolutions is very costly.

Still I am persisting with GoDaddy and so cannot suggest you any at this moment. The persistent is because I have just switched to the upgraded hosting and as I have the complete control of the machine I don't need much help from them.

yea i had goddaddy once and i really didnt like them actually when i registerded my domain name the server actually thought i typed something else but i didnt it and it registerd a diff domain than what i had orgianly typed in and made me pay for it i contacted godaddy and it took them about 4 weeks to fix it and they hardly keep you updated on information that you really need

We are also well aware of what godaddy.com is doing. We have come through many customers facing the same problems.

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