FAQ

Price & Payment

Cash – If you choose to pay with Cash, We require a deposit of $199.00 for reservations, the total amount remaining you can pay at the time of delivery, to the driver.

Credit / Debit Card – You can also choose to pay with your Credit or Debit Card, on the phone, with our specialists. We accept Discover, Visa, MasterCard. With this option there comes a fee of 3% added to the total amount. For more information call our Accounting Office.

PayPal– You can also choose to pay with PayPal. This option also has a fee of 3%.

Although We accept all the most popular methods of payment, We unfortunately Do Not accept Checks.

Yes, by Federal Law, you are required to pay full amount for the transportation service provided. Otherwise, by Federal Law, the Driver is allowed to hold your vehicle until agreed upon price is paid. We do however, encourage you to call our office and file a damage report or complaint if the situation seems necessary.

Yes, the discount will vary upon further review of details you provide our Transportation Dispatcher. All vehicles must occupy space within the same trailer, going from and to the same locations, to qualify for a discount. For additional information please speak with one of our Transportation Dispatchers.

Terms & Conditions

Essentially, No, personal items are not allowed to remain in the vehicle when in transit. However, We do not prohibit personal items, as long as you manage to keep the weight under 100 lbs. If specified weight exceeds the limit, please make it known to the Dispatch Team, considering that the estimated rate of service will vary.

When making arrangements to transport your vehicle, you can provide us with a suitable date and time. According to that information, We will contact you 1-2 days prior to Drivers arrival. On the day of, pickup or delivery, We will contact you 1-2 hours prior to Our Drivers arrival, so that you have time to prepare for Drivers arrival.

Yes, when transporting your vehicle in our trailer, your vehicle is insured starting from the second it is loaded to the second it is unloaded. Our Carrier's Insurance Coverage covers at least $100,000 for each vehicle . Although we insure your vehicle, We do not insure any items left behind inside in your vehicle.

Unfortunately, if your vehicle does get damaged while in transit, please make sure to notify Our Dispatch Team with a detailed description of the damages. We will then conduct a proper approach, with our associates, to ensure successful results for the situation at hand.

The duration to transport your vehicle depends on a few key variables. If your vehicle picked up as soon as possible, it typically takes three business days for pickup to occur although this could be up to a week in some cases. The usual transportation process takes between 4-5 days to deliver the vehicle for shorter distance and between 8-12 days for cross country trips. There is also a lot of factors involved in estimate for transportation time so Please call Our Dispatch Team and dispatcher will provide you with all the necessary information needed to present you with a more accurate pickup or delivery time.

Yes, We can provide this option if necessary. If you prefer this option, you can provide Our Dispatch Team with a specific pickup or delivery date and time which is most suitable for you. Dispatcher will then arrange for Our Driver to arrive promptly by the times provided by you. Along with this option, if you choose to accept this specific times there is will be an extra cost involved to guarantee your pick up and drop off time frames . Please speak to Our Dispatch Team to get a estimated rate.

It is always best to make it as soon as possible. However, anywhere from the day of making to the Transportation Order to as far as a month in advance, depending on the details provided to the Dispatch Team about time, and place.

Not necessarily, but it is always in your best interest, and Ours, for you to be present at the pickup or delivery. If you cannot be present at both pickup/delivery, please arrange for either a family member or friends, to meet the driver on your behalf. That person must sign-off along with preforming a written inspection with the driver documenting any type of damages or conditions the vehicle may be in, before and after the pickup/delivery. Once you have chosen a third party to represent you in this process, please provide all necessary contact information to our Dispatch Team.

Yes, We can transport a Non-Operating vehicle, depending on which functions in the vehicle are non-operable and which functions are. If you choose this option it may affect the estimated rate, depending on the details we ask for when transporting Non-Operating vehicles. Please speak with Our Dispatch Team for more detailed information.

When you choose to ship your vehicle with an enclose trailer, the walls of an enclosed trailer will provide significantly more protection from sun, water, snow, dust, rocks, etc., than a open trailer can provide. Though the estimated rate will vary for an enclosed trailer, you can definitely trust that your vehicle is noticeably protected.

Cancellation Policy

When you decide that you no longer require Our transportation services, you must immediately notify Our Dispatch Team about your decision to cancel the vehicle transportation order. (Please read next question & answer below about late cancellation fees.)

Yes and No. If you spoke to Our Dispatch Team about canceling your vehicle transportation order, 72+ hoursbefore the scheduled pickup, there willnotbeany fees. If you spoke to Our Dispatch Team about canceling your vehicle transportation order, less than 72 hours before the scheduled pickup, there will bea fee of $199.00. If you made a deposit or full/partial payment for the transportation service in advance, the $199.00 late cancellation fee will be subtracted from the advance paid when We refund your payment.

We refund using the same method of payment used by you when the advanced deposit or full/partial, payment was made. (This applies only to those that have made a deposit or full/partial payment for a vehicle transportation order in advance.)

The refund process time frame for completion depends on the method of payment. In general, a refund would take anywhere from 2-4 business days. Based on whether we do a cash/check deposit, bank-to-bank transfer or send a check by mail, the estimated time will vary. For a more reliable time estimation, please call Our Dispatch Team.

Additional Information

No. It is recommended but not required to have your own insurance . Your
vehicle will be insured by the Truckers cargo and liability policies as well as
Haulcars.com Cargo Insurance which protects you for up to $250,000
in case if truckers policy fail to fully cover a claim