About Us

Customer Reviews

We love nothing more than hearing from our customers and we always invite them to leave feedback on their holiday experience with us once they’ve returned home. This feedback is often as helpful to us as it is to other customers who visit our website as it allows us to identify what works well and if we can improve upon any aspects of our service - and it’s also great just to hear that they’ve had a lovely time on their holiday!

To collect our customers’ feedback, we have teamed up with an independent review platform called Feefo, a company who provide an average Star Rating and an Award Scheme aimed at celebrating high levels of customer service.

We are extremely pleased to say that we have received a Gold Trusted Merchant Award from Feefo in 2014, 2015, 2016, 2017 and 2018.

“The service we received from Wales Country Cottages was extremely user friendly. The website provided good quality photographs of the property and very clear, useful details to enable us to make a decision. When I had to amend the dates of our holiday, this was dealt with in a very professional manner. Our positive experience of this agency would certainly make us use them again.”

“Brochure & website gave very good descriptions of the properties & the booking was easy. The maps in the brochure could do with more town names/county names for those of us not familiar with Welsh geography. Otherwise, a joy to book with.”