KENNESAW, GA—Heidelberg’s Web-based Remote Service for workflow solutions has been available since 2003, and the company now offers the same service for press and postpress equipment. Heidelberg experts connect interactively with the customer’s system. With "Remote Help," experts can provide help and instructions to the machine operator directly on the screen of the machine.

Machine data can be supplied on demand and accessed quickly, so that downtime is said to be reduced—often times eliminating the need for a service call. For more information, see heidelberg.com.