I am afraid it can be specific to your PC setup as each PC is a world per se, . For example, some laptops normally load proprietary software that may conflict with software especially security tools. There could be hardware problems (wifi drivers or the specific tool you use to connect to internet if not using standard windows services).

NOTE: You should contact ZA Technical Support as we are all users here. If you have already done so please provide more Feedback to them that what they suggested did not work.

If you still have problems I am afraid you may need to find another security tool that works well with your setup and computer and claim for a refund, if applicable. (you have 30 days after Purchase to ask for a REFUND, in case you can not resolve the issue with your computers..)

We can't really help here as we cannot collect logs and perform an in-depth troubleshooting.

Thank you in advance for your understanding and support and good luck!.

Here is the Only suggestion I have that has resolves Issues with Corrupted or Bad installs of Zone Alarm, that works for other users..

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The instruction for a clean install are below

Running ZA on a SP2, same configuration and all fine here. Remember to set the taskbar on top of the screen in desktop mode (autohide) to see properly ZA pop-us.

Thanks,
Fax

Thank you thank you thank you!

I was experiencing the same issue as the topic creator for weeks (256GB model if it makes a difference), but your advice to move the taskbar to the top has saved me!

I can see the ZA pop-ups now instead of just seeing the ZA logo at the bottom right corner of the screen. Sure beats trying to figure out what program went with what during or after the install... or dropping all defenses to update Firefox.