Find out more about SSE

SSE’s purpose is to responsibly provide the energy and related services needed now and in the future. It aims to be a leading provider of energy and related services in a low-carbon world. Its strategy is to create value for shareholders and society from developing, owning and operating energy and related infrastructure and services in a sustainable way. These are the four pillars of the SSE strategy. Delivery of this strategy is dependent on the shared talent, skills and values of people throughout SSE.

At a glance

Investing in Communities

SSE is committed to supporting the communities in which we live and work. We understand we must contribute positively to this society by being an active contributor to the communities that we are part of.

This section of our website provides examples and case studies of how we serve the communities we operate in.

At a glance

Our strategy

SSE's strategy is to deliver the efficient operation of, and investment in, a balanced range of economically-regulated and market-based businesses in energy production, storage, transmission, distribution, supply and related services in the energy markets in Great Britain and Ireland.

Your responsibilities will include taking a variety of interesting and challenging calls, some of which include making various changes to our customer’s accounts and answering complex queries whilst keeping to a first call resolution. Here at SSE we pride ourselves on delivering excellent customer service and stand by our core values making us a great place to work, which is what makes us one of the biggest energy competitors out there. We’re not just an energy company, we’re here to listen and provide an excellent range of products and services, as well as saving our customers money where we can.

Our call centres are open 8am - 10pm Monday to Friday, 8am - 6pm Saturday, and 10am - 5pm Sunday. Our full time Advisors work 37 hours on a variable shift pattern within these hours. To be there when our customers need us, we ask for flexibility to work up to 2 late shifts per week and weekend working is required.

Our part time Advisors work from 9.30am - 2.30pm, Monday to Friday. A small degree of flexibility could be considered with these core hours after training.

Your Skills and Experience

You’ll be adaptable to change, as this is key to your success as well as the growth of our business. You’ll think on your feet, listen to our customers, display empathy and ensure you meet the customer’s expectations. You'll work individually, as well as being part of a larger team in a fast-paced environment where you'll thrive to be the best. We have many supporting teams across Cardiff, Cumbernauld, Havant and Perth with different business areas working together. We'll ensure the customer is getting the best deals on Tariffs, Talk and Broadband, Boiler Insurance and Electrical Wiring Insurance. We have a unique culture where we value everyone; our front-line staff that deal directly with our customers have a vital role in the business. We'll train and support you throughout your journey to enhance and develop your existing skills. Many of our leaders began their careers in the role you're applying for today. If you are resilient, hard-working and are passionate about treating customers fairly, then you could be what SSE are looking for.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business accounts under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply Now button to submit your application, it doesn’t take long.

We have immediate starts, so please apply early.

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.