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Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

Without getting into too much detail, there are options a store can exercise to claim for the value of the unit to satisfy the unhappy customer. It involves filling in some paperwork, inputting into the system and shipping the product back to Canadian Tire which in turn may or may not send it back to the vendor. I do not know why all stores don't exercise their options to do so, but in my experience not every store/owner is aware of all of their options.

Why can't you go into more detail?

What are you trying to hide?

So, just because the store owners are too poorly trained or too lazy to fill in the paperwork and so on, that means the innocent customer is going to be stuck with a used/refurbished unit, plus the expense of a repair, or maybe with a product they now have no faith in?

Plus, you haven't addressed the claim that somebody is going to lose money; either the individual store, the corporation or the manufacturer. But just because the store/owner isn't aware (or chooses not to use) this option, the customer has to take the hit. Not fair at all.

Not to mention the CPA, which by law says the product has to do what it was represented as doing, so if a pressure washer won't wash, it's defective, and the customer is entitled to a refund if they ask for one.

Re: Stupid return policy to hide employee theft?

Even though Canadian Tire was closer, our family drove a bit further to the new Lowes center for buildig supplys and some tools. The last time I returned something they cost me a few hours and tried charging me with fraud. They even gave me a letter of trespass. I didn't steal anything or done anything criminal. The owners whole reason? I returned too many things. They couldn't tell me what the number of items I gone over was, how many I returned in total, if it was the year or the entire time I bought from the store, if anything was broken. If to many returns was the case why didn't they tell me? After all, they had my all information. They couldn't tell me anything except to say that "I must be upto somethin frauduelnt for too many returns." Well that and a whole lot of accusations infront of the line up. I got red in the face and held my own against the manager. But what the hell is up with those kinds of people treating me that way. I bought a hell of a lot more than I returned but to be yelled at like I got caught shoplifting . That's just not right.

Re: Stupid return policy to hide employee theft?

I wonder how long you'd last if you tried that shit in the USA lol. USA USA USA USA USA USA USA USA lol. Oh, that's right you, morons tried that twice and FAILED LOLOLOL. Don't let those two losses from Whites and AutoSource scare you... only 400 million. Time for another expansion, with the high canadien dollar show us your Canadian pride

Re: Stupid return policy to hide employee theft?

Originally Posted by Unregistered

Why can't you go into more detail?

What are you trying to hide?

So, just because the store owners are too poorly trained or too lazy to fill in the paperwork and so on, that means the innocent customer is going to be stuck with a used/refurbished unit, plus the expense of a repair, or maybe with a product they now have no faith in?

Plus, you haven't addressed the claim that somebody is going to lose money; either the individual store, the corporation or the manufacturer. But just because the store/owner isn't aware (or chooses not to use) this option, the customer has to take the hit. Not fair at all.

Not to mention the CPA, which by law says the product has to do what it was represented as doing, so if a pressure washer won't wash, it's defective, and the customer is entitled to a refund if they ask for one.

Just as i suspected, a straight up detailed answer and you can't accept it for what it is or as truth. you'll really disagree with ANYTHING a CT supporter says won't you?

There's this thing called a contract.... certain details about transactions between stores and corporation, corporation and vendor and stores and vendor that simply aren't public information. i told you what happens, i told you what options can and are exercised in my store.
Customers do not have to take the hit, warranty policies are not set up that way. at the end of the day it is the vendor who takes the hit in some way or form for supplying a product that did not do it's job. Our loss and the corporatiosn loss would be limited to the man hours required to process the item and the paperwork. That's part of the business.

There is no expense in a repair. Drop it off, the repair depot calls you when it's repaired. Period. Just like when your car breaks down, even under warranty, drop it off they call you when it's done. suck it up, nothing is perfect. My ride was $92,000 out of the factory and guess what, it breaks down and goes in for service. It's a mechanical item, just like a pressure washer. it breaks, it wears out, it has flaws.
Despite what you THINK the CPA tells you is your right, you are NOT entitled to a refund just because you say you are. Someone should beat this information into you with a big hammer, warranty rules apply. If that warranty is exchange only, you don't get your money back you get a replacement item. If that item has a repair warranty, it goes for repair, like it or not! Just like a tent can't be returned. You buy it, you own it.

The law is not always on your side, the laws are designed to give fair practices to both customers and businesses alike. the customer is not always right.