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Field Service

Field Service delivers ROI through connecting the customer, service agents, IT professionals, field technicians and customer service to ensure strong technical response and first time resolution to service. Now customers know when to expect their technician, service agents can book appointments with a 360-degree view of available time and resources and technicians see a full history of the customers and their requests to best resolve service calls – the first time.

Consistent, strong field service will increase customer loyalty and trust.

With Field Service, we help our clients to:

Track Available Resources and Technicians

At any time, your service agents and technicians can track available resources for customer appointments. By syncing inventory and resources with service needs, efficiency, productivity and customer satisfaction will increase.

Optimize Logistics

Optimized scheduling and routing will keep technicians on-time for assisting as many customers as possible. Best routes will be automated and technicians can be scheduled to appointments nearby based on needs and expertise.

Be Transparent with Customers

Today’s customer wants to know when to expect technicians so it doesn’t take over their entire day. A four-hour time block is a thing of the past. Customers can now request appointments that fit in their schedule and better understand when to expect service.

Automate Service Process

The entire service process is now automated. From requesting and scheduling the appointment, to routing and tracking the appointment and finally completing and signing off on work orders, service is now completely on the technology. History of past interactions will also ensure customers are receiving the best, most appropriate service.

Increase Customer Loyalty

When customers feel they are included in the process and benefit from the transparency, they will be more connected and are more likely to return for service in the future.

IT Consulting

Minimize cost, improve security and stabilize systems. We have helped many of the top companies align business strategy with IS/IT programs. These efforts have yielded exceptional costs savings and data security.

More Business Solutions

Contact Us Today to Learn More or to Receive a Demo of Our Solutions! Contact Us

We deliver the complete integration and development of sales, marketing and customer service technologies. TopLine Strategies’ project management is designed to achieve 100 percent user adoption of the technologies implemented, and deliver measurable returns on investment for clients.

Whether our clients are searching for an expert firm to analyze and execute a critical project, employees to augment an information technology team or contractors to assist with technology needs, we deliver on-time, cost-effective solutions that optimize client results. Over the years, our methods have remained the same: establish long-term relationships, assess requirements, research and analyze options, recommend appropriate solutions, implement, integrate and optimize performance.

We deliver the complete integration and development of sales, marketing and customer service technologies. TopLine Strategies’ project management is designed to achieve 100 percent user adoption of the technologies implemented, and deliver measurable returns on investment for clients.

Whether our clients are searching for an expert firm to analyze and execute a critical project, employees to augment an information technology team or contractors to assist with technology needs, we deliver on-time, cost-effective solutions that optimize client results. Over the years, our methods have remained the same: establish long-term relationships, assess requirements, research and analyze options, recommend appropriate solutions, implement, integrate and optimize performance.