Technical Solutions Engineer, SW-Defined Infrastructure

HPE Pointnext Customer Solution Center is currently looking for highly qualified and motivated candidates for a role as a Support Engineer for Software Defined Infrastructure in Alpharetta, GA. No relocation assistance available.

HPE Pointnext Customer Solution Centers are made up of teams that provide remote (offsite) technical service and support; customer access, pre-sales, post-sales, and service delivery. These highly skilled technical teams focus on solving issues with various business systems and applications for customers, onsite engineering personnel, and Authorized Service Providers on specialized and complex systems.

respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement

Ability to solve and document solutions for usage of other technicians and customers

Ability to train and mentor less experienced members of the team

Ability to take full ownership for resolution with escalated customers

Ability to lead technical action plans

Lead or provide expertise to teams and projects

Highly developed knowledge of more complex solutions

Education and Experience Required

Bachelor’s degree in technical field preferred

5+ years’ experience in enterprise hardware and software technologies

Without a Bachelor’s or higher level degree, an additional 2 years relevant experience, for a total of 7+ years

CCNA certification a plus

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.