Eligibility for ambulance transport

If you have a medical condition that genuinely prevents you from using public transport or your own transport, you may be eligible for patient transport.

Patients living in Teesside should call the Transport Information Service on 0345 045 0160

Patients living in North Yorkshire should call the Advanced Booking Service on 0845 056 7060

Patients living in East Durham should call Travel Response on 0191 383 5383

All other patients living outside Teesside and North Yorkshire should discuss their transport needs with their own GP practice.

Bookings for transport are required two working days prior to travel. Further information is available on our patient transport page.

Allowing enough time for your appointment

As car parking at some of our hospital sites can be difficult, please ensure you allow enough time to park your car and walk the distance to the department you are attending. You may prefer to be dropped off at the main entrances of the hospital so that you don’t have as far to walk.

If you need your future appointments to be booked at a later time to allow you enough time to travel to the hospital then discuss this with the outpatient reception staff at the time you are booking your appointment or contact the department detailed in your appointment letter. Every effort will be made to help you although we may not be able to do this for every request.

Parking advice – James Cook

If your appointment is at The James Cook University Hospital, car parking spaces in the north visitors’ car park V3 are very limited. Most car parking spaces can be found in car parks V1 & V2. These are located near to the maternity unit. You will need to turn right as you enter the main road entrance into the hospital and follow the signposting. Click here for latest parking fees.

Parking advice – Friarage

If your appointment is at the Friarage Hospital then the main visitor car park can be found by driving past the main entrance and follow the signposting. Some alternative parking can be found by following the signage for the accident and emergency department and the car park is directly in front of you. Click here for latest parking fees.