Report a Bad Tick / Irregular Price / Spike

We want You to have the Best Historical Data Feeds. Towards this we are making dedicated efforts to continuously improve this service. However, we can do much better with a little help from you. :)

If you see a Bad Tick, an Irregular Price, a Spike or some Wrong Information on a chart or in an application, please let us know immediately in the format as given below and we will have the same corrected at the earliest, thereby providing you with a clean and up-to-date database over time.

Also, please check under this topic whether the tick / spike in question has been reported already. If not, you can report it in the required format, which would be:-

(1) Symbol

(2) Time Frame (Tick / 1 min / 5 min / 15 min / 60 min / Daily)

(3) Date & Time of Bad Tick

(4) Reason you feel the Price / Tick is Bad / Questionable

(5) Correct Value of Tick

(6) Any other Comment

Even if you don't know the correct value or reason, leave the basic details for us to correct it immediately.

Comments (19)

In the IEOD file(equities) the data for some symbols is missing randomly. e.g on 27th there was no data for bankbaroda, ucobank, colpal,tatacomm and few others. Is it possible for u to recheck the past few days ieod data and rectify the same ? Also please make sure that the entire data is included in the future since many traders import the files and run scans. If the data is missing it is impossible to know while importing the entire file.

Thank you for updating us with this missing symbol(s) in the IEOD data.

The IEOD data sending process is automated and we have checks in place to ensure that such events do not happen. This service was started in June 2015 and after the initial hiccups has been smooth ever since.

Nevertheless, we will have this checked first thing and get back to you.

We have checked and rechecked. The data for all these scrips is available in the IEOD file sent to you. Please recheck at your end. However, it was not available in the EOD file sent to you. I am re sending this updated file and will ensure that the same is corrected from now on.

Thank you for bringing this into our notice and also sorting the data to list the error so clearly.

We are already looking into this and will resolve this so that it does not happen again. We will update you once we are ready to give this file at End of Day.

This is not the case when you download the EOD data directly from Velocity. However, the issue comes up when we try to automate the process to send it to you.

For the time being please ignore the EOD files sent to you. We will update you once we have corrected this in all respects and are able to remove these recurring errors in the EOD data sent to you at End of day.