If you have a dual-band router, you will need to make sure that your 2.4GHz and 5GHz bands are being transmitted on separate SSID's and you are connected to the 2.4GHz network during setup. In order to configure this, you will need to access your router settings.

You can view and access your devices from your computer or laptop by using our web app. In order to access your devices, type 'user.zmodo.com' into the address bar in your internet browser and sign into your existing Zmodo account.