This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
By the end of this course, you’ll be able to:
● understand how the binary system works.
● assemble a computer from scratch.
● choose and install an operating system on a computer.
● understand what the Internet is, how it works, and the impact it has in the modern world.
● learn how applications are created and how they work under the hood of a computer.
● utilize common problem-solving methodologies and soft skills in an Information Technology setting.

DP

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

FK

Mar 10, 2018

Filled StarFilled StarFilled StarFilled StarFilled Star

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

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Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.

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Google

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The first operating system we're going to install is Windows 10 OS. This is the latest iteration in the Windows family operating system. If you buy the software in stores, it comes in a nifty USB drive. I have Windows loaded on a USB drive, I'm going to go ahead and start the drive, then boot it in a minute. But first, let's make sure we have our BIOS UEFI boot order, set to boot from the USB drive. Depending what the manufacturer of your computer uses, you'll either hit F12 or some other key to access the BIOS settings. Looks good. Let's just let it run and we'll see it booting from the USB drive. Take note that your installation process might be slightly different depending on the version of Windows. Okay, I'm just going to click Next here, just asking for my language preference, my time, and keyboard, then I'm going to click the Install now button. It's asking for product key, am just going to go ahead and skip this, do that later. And it's just asking me to agree to a software license term, so am just going to accept, next. All right, now it's asking which type of installation I want to do? I'm just going to click on custom, because I just want to install windows, I select the drive I want to install it on. Okay, looks like the computer restarted, now it's just configuring updates. Once it's done updating, it's going to restart one more time. And now, we're launched into the screen here that's asking us to enter in the product key. We're just going to go ahead and skip to this for now, we'll do this later, so am going to click, Do this later. And now, it's asking if what kind of settings we want to use? We're just going to click use express settings for now. So now, we start using our machine as quickly as possible. Okay, it's asking us to create an account for this PC. The first field is a user name. A user name is unique identifier for a user account. I'm just going to go ahead and use my first name as my username. Next, I'll enter a password. Once that's done, we'll go ahead and finish our setup. It's starting to set up everything for us, perfect. Now, here we are, inside the Windows 10 operating system. Check it out, this is our user space. We have our desktop environment here where we can navigate our files, folders, and applications. The main screen here is called a desktop. In the bottom right corner here, we have a task bar. This gives us quick options and shows us information like network connectivity, the date, system notifications, sound etc. In the bottom left hand corner here, we can access the applications, files, folders, and settings. You could also shut down, restart, and power off your computer from here. Let's move onto our system settings. In the main menu, go ahead and navigate to the settings. From here, you can change any of your system settings like display resolution, user accounts, network, devices, etc. Now, we're going to create a file in our operating system with our GUI. Let's create a file here on our desktop. All you need to do is right click, and you'll see some options available. Then select new, then text document, bam. Now we have a text file on our desktop. We just need to give it a name. How about my super cool file? And that's it. You just created a file on Windows. It wasn't so bad, was it?