Business Returns Policy (1 to 9 connections)

If your order was placed on or after 8 April 2016, you have 30 days from receiving your product to decide if you’d like to keep it. If your order was placed prior to this date, it’s covered by our old 14-day returns policy. Please see our previous terms and conditions for more information.

If you decide it’s not for you, you’ll need to provide your proof of purchase and ensure the product you’re returning is in its original packaging,undamaged, and completewith all its accessories. Any free or discounted promotional products you received must also be included.

Once you’ve told us that you want to return your product, please ensure it’s returned safely to us within 14 days. This 14-day period is distinct from the 30-day returns window.

Please take extra care to follow the returns instructions. If the item you send back to us is incomplete or damaged, we might need to reduce the refund offered, or apply a charge to your account.

Things to consider

You may need to cover the cost of sending your product back to us – if this is the case we’ll let you know how much this will be when you get in touch to arrange your return.

You’ll also need to pay any Pay monthly bundle charges or any out-of-bundle charges you may incur until we receive the product you are returning. For more product specific information, please continue reading.

If you are due a refund we’ll issue this within 14 days of receiving your returned product.

Sorry, but our 30-day returns policy does not apply to:

Digital items and unsealed software such as music and games which have been unsealed, downloaded or used

Equipment or services ordered from another company (like Carphone Warehouse). You’ll have to contact the company concerned to find out what to do

Products or services provided by another company and charged to your Vodafone bill. Suppliers’ terms will apply and you’ll need to contact the company concerned to cancel. However, if you’ve bought Spotify Premium or Sky Sports Mobile TV as a standalone monthly subscription charged to your Vodafone bill, then you can terminate your subscription by visiting our online portal

Bought in-store

We know that you’ll want to try out your new device, but please remember you’ll need to cover your Pay monthly bundle charges or any out-of-bundle charges you may incur until we receive the product you’re returning. So if you’re not sure it’s right for you, it’s a good idea to keep an eye on your usage

Please make sure the product you’re returning is in its original packaging, undamaged, and is complete with all of its original accessories. Any free or discounted promotional products you received must also be included

Your device must be ‘as new’ when returned, which means it’s in a fit condition for resale. Make sure that any security features you enabled when trying it out have been disabled. These include:

Apple’s Find My iPhone/iPad

Android’s Google Device Protection

Please take your unwanted device back to any Vodafone store where our store advisers will be happy to discuss your options about returning or exchanging the product

Please follow the instructions carefully as the cost of any missing or damaged items will be deducted from any refund you might be due. We’ll let you know if this is happening.

Bought over the phone

We know that you’ll want to try out your new device, but please remember you’ll need to cover your Pay monthly bundle charges or any out-of-bundle charges you may incur until we receive the product you’re returning. So if you’re not sure it’s right for you, it’s a good idea to keep an eye on your usage

Please make sure the product you’re returning is in its original packaging, undamaged, and is complete with all of its original accessories. Any free or discounted promotional products you received must also be included

Your device must be ‘as new’, which means it’s in a fit condition for resale. Make sure that any security features you enabled when trying it out have been disabled. These include:

Apple’s Find My iPhone/iPad

Android’s Google Device Protection

Call us free on 191 from your Pay monthly Vodafone mobile, or on 03333 040 191 from any other UK landline or mobile (standard charges apply) to let us know you’d like to return your device

We’ll discuss returns options with you and can send you a returns pack so you can post your device back to us. Full instructions are included in the pack. Please make sure that the device is well-protected inside the returns pack, as you remain responsible for its condition until we receive it

Please follow the instructions carefully as the cost of any missing or damaged items will be deducted from any refund you might be due. We’ll let you know if this is happening.

What happens next

As soon as we’ve received and checked your device, we’ll cancel your order and arrange a credit or refund within 14 days

If you paid through your Vodafone account, we’ll apply the refund to it. If you paid by debit or credit card, we’ll contact you by phone to apply the refund to your card

We can’t refund any Pay monthly bundle or out-of-bundle charges – so if you’re trying out your new device it’s good to keep an eye on your spending

How to return a faulty item

If a product develops a fault within 30 days of purchase, we’ll simply exchange it for a brand new one under our returns policy. Or you can return the product and get a full refund.

From day 31, we’ll need to check and test the product for you – please get in touch by visiting your nearest store or calling the numbers above so we can do this. If this confirms a fault we’ll repair the product, and if it’s covered by the manufacturer’s warranty there won’t be a charge.

Please note that damage to a product isn’t covered by the manufacturer’s warranty. If it’s damaged rather than faulty, we’ll let you know how much the repair will cost.