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*The fine print

About the service

About the promotion

About your coverage

What benefits do I receive on the SmartBroadband Uncapped Wireless service offer?

SmartBroadband

Uncapped Wireless

Monthly Data

Device

Contract Duration

price

SmartBroadband

Uncapped Wireless 3

Uncapped data subject to AUP

*WiFi bundle with 10GB FUP cap

Huawei LTE WiFi Router

24 Months

R799

What is SmartBroadband Uncapped Wireless?

The SmartBroadband Uncapped Wireless service is a high speed wireless broadband service offering uncapped data. Subscribers will be required to consume the service within the location of the physical address that was supplied during the application process. Acceptable Use Policy will apply.

What is LTE?

LTE stands for Long Term Evolution (LTE) which is a high-speed wireless broadband technology. LTE is the latest generation of mobile technology and is a step up from 3G technology offering faster network Downlink and uplink speeds. You can expect up to a maximum of *90Mbps download speed and up to a maximum of 25Mbps upload speed on Telkom’s LTE network. That means enhanced gaming, video streaming and music and app downloads.

Will FUP be applied to the SmartBroadband Uncapped Wireless service?

Acceptable use policy will also apply where Telkom deems a subscriber to be abusing the service and throttling may be implemented across all traffic types in times where the network is under strain and with the express aim of providing a quality service across the network for all users. This is subject to the AUP as outlined below here.

What is the Acceptable Use Policy applicable to this service?

Telkom reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on Telkom’s mobile broadband network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications.

Examples of customer behaviour which compromise Telkom’s network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers protocols (NNTP). In the event of such behaviours, Telkom reserves the right to terminate the account of a SmartBroadband Uncapped Wireless customer whose usage is continuously affecting Telkom’s network performance.

In order to assist a customer to be made aware of when his or her behaviour is compromising Telkom’s mobile broadband network performance, Telkom will provide to the customer such information as is practically available. Once usage is indicated as being dangerously high, Telkom reserves the right to suspend the relevant customer’s usage within 24 (twenty four) hours of usage having reached such levels. Customers who are restricted by Telkom in the aforementioned manner in a calendar month will be returned to full service profile at the beginning of the next month.

The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP regarding unlawful behaviour.

Monthly Data

Device

Contract Duration

Price

What is SmartBroadband Uncapped Wireless?

The SmartBroadband Uncapped Wireless service is a high speed wireless broadband service offering uncapped data. Subscribers will be required to consume the service within the location of the physical address that was supplied during the application process. Acceptable Use Policy will apply.

What is LTE?

LTE stands for Long Term Evolution (LTE) which is a high-speed wireless broadband technology. LTE is the latest generation of mobile technology and is a step up from 3G technology offering faster network Downlink and uplink speeds. You can expect up to a maximum of *90Mbps download speed and up to a maximum of 25Mbps upload speed on Telkom’s LTE network. That means enhanced gaming, video streaming and music and app downloads.

Will FUP be applied to the SmartBroadband Uncapped Wireless service?

Acceptable use policy will also apply where Telkom deems a subscriber to be abusing the service and throttling may be implemented across all traffic types in times where the network is under strain and with the express aim of providing a quality service across the network for all users. This is subject to the AUP as outlined below here.

What is the Acceptable Use Policy applicable to this service?

Telkom reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on Telkom’s mobile broadband network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications.

Examples of customer behaviour which compromise Telkom’s network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers protocols (NNTP). In the event of such behaviours, Telkom reserves the right to terminate the account of a SmartBroadband Uncapped Wireless customer whose usage is continuously affecting Telkom’s network performance.

In order to assist a customer to be made aware of when his or her behaviour is compromising Telkom’s mobile broadband network performance, Telkom will provide to the customer such information as is practically available. Once usage is indicated as being dangerously high, Telkom reserves the right to suspend the relevant customer’s usage within 24 (twenty four) hours of usage having reached such levels. Customers who are restricted by Telkom in the aforementioned manner in a calendar month will be returned to full service profile at the beginning of the next month.

The above controls will be implemented by Telkom in addition to those set out elsewhere in this AUP regarding unlawful behaviour.

How long will the promotion run for?

The SmartBroadband Uncapped Wireless promotion will be extended while there are spaces available and while stocks last and will be focussed on select LTE base stations across sites in Eastern Cape, Free State, Gauteng, Kwa-Zulu Natal, Limpopo, Mpumalanga, North West and Western Cape.

Is the SmartBroadband Uncapped Wireless offer available on prepaid as well?

No, it is only available on a post-paid contract.

What will be the contract duration period offered on the SmartBroadband Uncapped Wireless service?

The SmartBroadband Uncapped Wireless plans shall be offered on a 24 Month contract period only.

Can I link a MultiSIM or Data MultiSIM to the SmartBroadband Uncapped Wireless service?

No, MultiSIM and Data MultiSIM will not be allowed on the SmartBroadband Uncapped Wireless plan.

Which router do I get with the SmartBroadband Uncapped Wireless service?

Subscribers will get a SIM card and Huawei LTE WiFi router.

How many wireless devices can I connect to my LTE modem?

You can connect up to 32 devices via WiFi and up to four devices using the LAN cables. Note that the number of devices that you connect simultaneously could impact on your internet experience. The type of devices you can connect include smart TVs, smartphones, tablets, notebooks, PCs, security cameras and gaming consoles.

Will the SmartBroadband Uncapped Wireless offer be available across Telkom’s entire Mobile network?

No, the SmartBroadband Uncapped Wireless service will only be available in selected LTE areas.

I live in an area covered by Telkom’s LTE-Advanced network will I qualify for the SmartBroadband Uncapped Wireless offer?

No, only select LTE areas are in scope for this promotion.

Which areas will be earmarked for SmartBroadband Uncapped Wireless offering?

The promotion is focusing on select LTE base stations across sites in WR, ER, NER, SR, CR, Gauteng and Pretoria region. The online portal will provide the LTE areas selected for this offer.

From which channels can a customer purchase the offer from?

The SmartBroadband Uncapped Wireless offer is now available through the traditional Telkom owned stores ,Direct Sales Force 3rd Party channels and the Telkom online channel.

Who will be eligible to apply for the SmartBroadband Uncapped Wireless during the promotion period?

Existing Telkom consumer/mobile/business customers, new retail customers and new business customers are eligible to apply for the SmartBroadband Uncapped Wireless during the promotion period

Yes, existing Telkom consumer/mobile/business customers may apply for the SmartBroadband Uncapped Wireless service. Existing SmartHome, SmartOffice and Fixed Line customers will not be able to migrate their current services to the SmartBroadband Uncapped Wireless service and will be required to apply for the service as a new service. Existing LTE B593/B315 subscribers that wish to migrate to the SmartBroadband Uncapped service can only do so by submitting their applications via the applicable sales channels.

How will the promotion be executed?

Telkom has identified select LTE base stations which across the country where SmartBroadband Uncapped Wireless Service will be made available to consumer/mobile/business customers and targeting select LTE base stations in areas across sites in WR, ER, NER, SR CR, Gauteng and Pretoria region. The promotion will be executed through Telkom’s online channel, Telkom Owned Stores and Direct Sales Force 3rd Party channel. There will be limited spaces available per base station which will be available.

What will be the eligibility criteria applied in the promotion for one to qualify for the SmartBroadband Uncapped service?

There will be limited spaces available per base station. The deal will be on a first come first served basis since there will be limited space available per base station.

How can I submit an application for the SmartBroadband Uncapped Service during the promotion period?

There will be an application form available on the online auction portal for customers to capture their information and submit their application for the SmartBroadband Uncapped Service. Alternatively subscribers can apply for the service at a Telkom Owned Stores and through the Direct Sales Force 3rd Party channel.

How will I know if my area is eligible for the SmartBroadband Uncapped Wireless service?

There will be an LTE online coverage map available on the online portal which shall only display coverage for the targeted launch areas and base stations, which can be found on Telkom’s website at the following link http://www.telkom.co.za/today/unlimited-broadband

What happens after submitting my application online?

Once a customer submits an application they will receive an email notification confirming whether their application was successful or not. However subscribers that apply through the Telkom owned store will be able to walk out of the store with the service.

How long will it take for me to receive my order?

Successful online applications and applications received via the Direct Sales Force 3rd Party channel will receive a call from a sales agent who will verify their details and confirm how long it will take to process the order and the estimated ETA for the delivery of the service to the customer.

Where can I collect my order from?

All processed orders received through the online channel and the Direct Sales Force 3rd Party channel will be shipped to customers via courier delivery. However subscribers that apply through the Telkom owned store will be able to walk out of the store with the service.

My area is currently not eligible who can I contact to query on when my area will get the service?

An Interest register form will be available on the coverage map for customers that are not eligible for the service to register an interest

How long will the promotion run for?

The SmartBroadband Uncapped Wireless promotion will be extended while there are spaces available and while stocks last and will be focussed on select LTE base stations across sites in Eastern Cape, Free State, Gauteng, Kwa-Zulu Natal, Limpopo, Mpumalanga, North West and Western Cape.

Is the SmartBroadband Uncapped Wireless offer available on prepaid as well?

Which router do I get with the SmartBroadband Uncapped Wireless service?

How many wireless devices can I connect to my LTE modem?

You can connect up to 32 devices via WiFi and up to four devices using the LAN cables. Note that the number of devices that you connect simultaneously could impact on your internet experience. The type of devices you can connect include smart TVs, smartphones, tablets, notebooks, PCs, security cameras and gaming consoles.

Will the SmartBroadband Uncapped Wireless offer be available across Telkom’s entire Mobile network?

Yes, existing Telkom consumer/mobile/business customers may apply for the SmartBroadband Uncapped Wireless service. Existing SmartHome, SmartOffice and Fixed Line customers will not be able to migrate their current services to the SmartBroadband Uncapped Wireless service and will be required to apply for the service as a new service. Existing LTE B593/B315 subscribers that wish to migrate to the SmartBroadband Uncapped service can only do so by submitting their applications via the applicable sales channels.

How will the promotion be executed?

Telkom has identified select LTE base stations which across the country where SmartBroadband Uncapped Wireless Service will be made available to consumer/mobile/business customers and targeting select LTE base stations in areas across sites in WR, ER, NER, SR CR, Gauteng and Pretoria region. The promotion will be executed through Telkom’s online channel, Telkom Owned Stores and Direct Sales Force 3rd Party channel. There will be limited spaces available per base station which will be available.

What will be the eligibility criteria applied in the promotion for one to qualify for the SmartBroadband Uncapped service?

How can I submit an application for the SmartBroadband Uncapped Service during the promotion period?

There will be an application form available on the online auction portal for customers to capture their information and submit their application for the SmartBroadband Uncapped Service. Alternatively subscribers can apply for the service at a Telkom Owned Stores and through the Direct Sales Force 3rd Party channel.

How will I know if my area is eligible for the SmartBroadband Uncapped Wireless service?

There will be an LTE online coverage map available on the online portal which shall only display coverage for the targeted launch areas and base stations, which can be found on Telkom’s website at the following link http://www.telkom.co.za/today/unlimited-broadband

What happens after submitting my application online?

Once a customer submits an application they will receive an email notification confirming whether their application was successful or not. However subscribers that apply through the Telkom owned store will be able to walk out of the store with the service.

How long will it take for me to receive my order?

Successful online applications and applications received via the Direct Sales Force 3rd Party channel will receive a call from a sales agent who will verify their details and confirm how long it will take to process the order and the estimated ETA for the delivery of the service to the customer.

Where can I collect my order from?

All processed orders received through the online channel and the Direct Sales Force 3rd Party channel will be shipped to customers via courier delivery. However subscribers that apply through the Telkom owned store will be able to walk out of the store with the service.

My area is currently not eligible who can I contact to query on when my area will get the service?

An Interest register form will be available on the coverage map for customers that are not eligible for the service to register an interest

Will 3G failover be supported?

Telkom Mobile 3G failover shall only be supported as a failover measure in instances where the LTE network is down and it must be stressed that the SmartBroadband Uncapped Wireless service is a fixed wireless service which must be used in a fixed location and not for mobility. The SmartBroadband Uncapped Wireless subscriber shall not be able to roam on MTN’s 3G network.

Can the service be used at any location?

The SmartBroadband Uncapped Wireless plan is a fixed wireless broadband service; subscribers will be required to consume the service within the fixed location of the physical address that was supplied during the application process. Telkom reserve the right to terminate any service which is not used at the physical address supplied. Telkom will also be able enforce locking of the SIM and router to the applicable base station at the physical address.

Who do I call if I have a technical query or coverage related problems?

Subscribers can call 081180 and they shall be routed to the data call centre for support.

For progress on home delivery, customers can call 10210.

Does Rica apply?

Rica compliance rules shall apply.

What happens if I relocate?

This service is provided a fixed wireless broadband service and if a customer relocates Telkom cannot guarantee network coverage and reliability.

Will 3G failover be supported?

Telkom Mobile 3G failover shall only be supported as a failover measure in instances where the LTE network is down and it must be stressed that the SmartBroadband Uncapped Wireless service is a fixed wireless service which must be used in a fixed location and not for mobility. The SmartBroadband Uncapped Wireless subscriber shall not be able to roam on MTN’s 3G network.

Can the service be used at any location?

The SmartBroadband Uncapped Wireless plan is a fixed wireless broadband service; subscribers will be required to consume the service within the fixed location of the physical address that was supplied during the application process. Telkom reserve the right to terminate any service which is not used at the physical address supplied. Telkom will also be able enforce locking of the SIM and router to the applicable base station at the physical address.

Who do I call if I have a technical query or coverage related problems?