American Express Chargeback Codes

There is probably nothing more frustrating in business than to learn that a customer has initiated a chargeback without calling you to discuss why or what you might be willing to do to remedy a problem. You might become even more frustrated as credit card companies use codes to determine the reason for the chargeback. It should be noted that Discover uses multiple codes to indicate the same conditions. Use this handy guide to determine why a customer has initiated a chargeback through American Express.

The below charts outline the American Express chargeback reason codes, divided into six categories.