Before you begin you'll need to have your utility account number, and last four numbers of the social security number that was used to set-up the account. Your account number can be found on any billing statement.

1. Go to utilities.gallupnm.gov and go to "New Users: Start Here" and click "Create a Profile".2. Enter your ACCOUNT NUMBER and last 4 of SSN. Click "Next."3. Enter a valid e-mail address and create a password and click "Next."4. The system will send an activation e-mail to the address you provided. Check your "Junk Mail" as it may have gone there. Inside the e-mail, click on the link to activate your account.

Go to the account access home page and click on FORGOT PASSWORD. Enter your E-MAIL ADDRESS. The system will send you an e-mail with your account password so you can login. You only have 1 hour before the link expires. Check your Junk Mail folder if you haven't added "NoReply@GallupNM.gov" to your approved contacts.

If you changed e-mail accounts, contact Customer Care to have your information updated. Please be ready to verify your identity with the Customer Care representative.

As a security measure for your protection, we do not want to store any credit card information. If you would like to set-up automatic payments, you will have to arrange for that with your banking institution.