Founded in 1939 as Biel’s Photocopy Service, Biel’s Document Management is the oldest imaging services provider in the U.S. Through their work as a service bureau and also as a value-added reseller (VAR) of scanning hardware and software, they deliver innovative document management solutions that enable companies to scan, store, retrieve, and use information more efficiently, accurately, and securely.

There is no doubt that imaging technologies such as forms recognition and optical character recognition (OCR) have revolutionized the way companies do business, and have freed up countless man-hours from the tedious and error-prone task of data entry. However, these technologies still rely on the assumption that the data will be located in the same place on every document.

Analysts now see document capture as an important, growing market, however, many organizations and business leaders don’t see how it can be directly applied to deliver a range of practical benefits to the enterprise. This paper considers what motivates organizations to use capture technology, examines specific use cases and highlights some key case studies of successful document capture implementations.

Insurance claims processing is a complex endeavor, and for companies that manually manage the incoming documents, it is very time-consuming. Dental claims include a number of different forms, supporting documentation and patient X-rays, all of which must be properly classified, sorted, scanned and filed.

Valley Health is a nonprofit organization providing healthcare to people in and around an area known as the Top of Virginia, as well as parts of West Virginia and Maryland. Valley Health operates six hospitals in the geographic area, providing nearly 600 inpatient beds and more than 100 long term care beds. On a yearly basis, Valley Health averages more than 30,000 inpatient admissions and more than 140,000 emergency room visits, with total outpatient encounters numbered around 800,000. The organization employs more than 5,000 people and has a medical staff of more than 500 professionals.

Globalization, the high rate of content creation, and increasing compliance requirements have accelerated the proliferation of Enterprise Content Management (ECM) technology. Managing and leveraging the ever-growing amount of content held within these repositories has become an increasing challenge to IT organizations for the last decade.

Many healthcare organizations are advancing beyond the implementation of electronic health record (EHR) solutions and are now faced with new challenges: how to improve the health information exchange and to enhance the overall financial performance of the care facility. It has become imperative that providers, payers, and patients have expedited accessibility to health information.

A recent consumer magazine survey showed that over 25% of the general public has had cause for complaint about their interactions with a product or service provider in the last year, and 64% would be put off switching their business to a company that had a poor reputation for customer service. “How satisfied are you with the service you received?” is no longer the key question for customer satisfaction measures.

Nearly every sizable organization on the planet has at least one customer relationship management (CRM) software system. Over the years, as these systems expand and mature, most organizations compile a wealth of customer data that can be segmented for automated, ongoing customer communications. Unfortunately, the primary form of communication is a steady stream of unsolicited emails which, over time, results in diminishing response rates and click-throughs, doing little to drive meaningful customer engagement.

Newsletter Signup

Get the latest industry news, insights, and analysis delivered to your inbox.

NEWS

Quality Associates, Inc. (QAI), a provider of enterprise-class services and solutions for content management, document imaging and ECM, has won a $5M task order contract from the U.S. Department of Health & Human Services’ Office of Medicare Hearings and Appeals (OMHA).

the industry’s leading developer of specialized software tools that help users optimize their data capture, document processing and workflow automation capabilities, will showcase its newest product, A2iA TextReader™, at HIMSS15 in Chicago, IL. Utilizing a new and unique RNN-based technology developed in-house by A2iA’s award-winning R&D Team, the same powerful engine can be used for printed and cursive text recognition, enabling all types of documents found within patient charts to be transformed into searchable and editable formats – without the use of a dictionary.

A2iA (@A2iA), an award-winning developer of software for the worldwide data capture, document processing, and payment systems markets, announced recently that it has been granted Patent No. 9,152,617 by the United States Patent and Trademark Office.