Some of the newer carts do have more numbers than the old ones. When you are logged into your rewards account, click on My Account and then check your Redemption History and see if the carts are listed. If not, try again making sure to use the zero and not the letter "O". If it won't take it, click on the place that says I have an eligible cart and not certificate and fill that out and mail in. Or, you can call them.

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