Retail

Retail Associate Manager

It’s time to do something you love, work with a purpose, and take on a challenge like never before. Meet T-Mobile, America’s Un-carrier, serving 50 million wireless subscribers and growing. When you join our team, you can make an incredible difference to your customers, and your co-workers. We’re looking for boldness, enthusiasm, and a whole lot of passion. In exchange, we offer real career growth opportunities in a place where awesome work is rewarded.

STUFF WE'LL

TRUSTYOU WITH

YOUR RESPONSIBILITIES

You’re a born leader. You know how to inspire people and bring out the best in them. You’re exactly the person we’re looking for. In this role, you’ll partner with the Store Manager to lead and develop your team as you make great things happen for your customers. Here are the details:

• It’s up to you to infuse every Sales Rep with a serious passion for our products and our mission• You’ll also ensure that your customers get everything they need to make their experience unforgettable, and that means helping your team go the extra mile for their customers, solving the whole problem every time out• No one likes to wait, and you make sure that customer wait times are as low as they can be• You stay current on all our products, services, and promotions, and help your team do likewise• You also help with sourcing talent and developing your store team through ongoing coaching and recognition• Keeping customers happy means that you handle discounts and credits when appropriate• Finally, you’ll help in making sure the store always looks its best

STUFFYOU TELL

PEOPLEAT PARTIES

YOUR QUALIFICATIONS

That kind of responsibility takes just the right kind of person. Someone ready to go the extra mile and lead by example. Here’s a little more on what we’re looking for:

• You’ve got some prior experience in both customer service and sales• You’ve also got experience managing people, with the unique ability to lead and coach people to deliver great results• People who know you would say you’re an amazing communicator, able to interact like a pro with customers and teammates• You’re computer proficient, with the ability to use basic programs like MS Office • A high school degree or GED is essential

Now that you know what the job’s all about, you’re probably ready to hear what all your incredible work can earn you here. At T-Mobile, we’re proud to offer: • Competitive base pay plus unlimited commissions• Benefits for part-time and full-time associates• Medical, dental and vision benefits • Matching 401(k) • Generous paid time-off programs• Phone service discounts• Education reimbursement• Serious growth potential for your career

This is the opportunity to do something special and be part of a company revolutionizing the wireless industry. And we couldn’t do it without someone like you. So what do you say? Isn’t it time you explored what could become the career move of a lifetime? We invite you to apply today!

ARE YOU A GOOD FIT FOR OUR TEAM?

What's it like to work at T-Mobile?

Incredible leadership and fun environment with incentive to exceed performance goals. Outstanding benefits and a true team/family atmosphere. Truly an amazing company to start or continue your career with.

Cons

Advancement sometimes does not hinge on skill set or performance. TO be honest, this is a pain point of working with in telecom. Growing your career a lot of times comes down to "who you know"

Advice to Management

Nurture your loyal and consistent performers. Far too many times I've seen great talent(myself included) walk away for a greater role that could have been a win win for both parties had you chose to promote from within.

“Amazing Company to work for!!!!!”

Current Retail Associate Manager in Hartford, CT

Pros

Vibrant and innovative company constantly improving and heading up in the Game.

Cons

It's really hard for a Top Sales associate to move higher in the company as they make the same as Assistant Managers.

Advice to Management

Make the hiring process easy and eliminate multiple interviews. Assessment can be a bit shorter for the Job application. Increase Retail Associate Manager Base salaries. They basically run the show and does everything in the store. Managers overlook them but their pay is much more then the assistant managers. Some of the sales associates makes as much as Retail Associate managers. Which prevents top Sales associate to make a move to get into management.

"Best employer that I have ever worked for.”

Current Retail Sales Associate in Fayetteville, GA

Pros

T-Mobile legitimately cares about its employees and listens as well. When something isn't right or the employees have an opinion the company always takes appropriate action.

Cons

Nothing at this time, but I haven't been employed for that long. Should something change, I'll update my review.

Advice to Management

Keep up the amazing job!

ONE OF THEMOSTETHICAL COMPANIESIN THE WORLD

As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com.

EOE Statement

We Take Equal Opportunity Seriously - By Choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.