DEFFECTIVE PRODUCTS

Robert J. Ulrich CEO
I purchased a "CHEFMATE" electric canopener from you store in Morrow GA. on July 8 2007 my 90 days were up on Oct. 8 2007. I went back into the store the end of oct to get a refund or exchange and the store refused to help me. I even spoke with one of the managers and they still refused to help me. I tried to call the corporate office but no one would give me the number. They also were not of any help to me. I even offered to pay to return the product to have it fixed or replaced and still was told that they could not help me in any way. I have never been a fan of Target any way and even more so when I found out that Target does not support our Military men. During the 90 day time things were up in the air for me my son was returning home from Iraq after being over there for a year. I was not going to give up my opportunity to go to WA to see him upon there home coming after a year in a war. Your people are in no was willing to try and keep a customer happy and satified so that they will still shop in your stores. All they kept telling me was sorry but we can't help you and I was stuck with a defective product from targe. I was even told that there was no manufacture that I could contact to have the situtation of the deffective electric canopener. On the box it state product of Target Corporation someone had to make this product it did not just happen out of thin air. It is very wrong of you people not to back your product when it is deffective and give a customer a break when it is just a small amount of time past. It is not like I came into the store 6 months later and expected you to do something about it. It was only a short peroid of time. I also never plan to step foot in any of your stores as long as I live and will make sure that I tell every one that I know so they can tell everyone they know not to shop at Target, they do nothing to work with a customer on a defective product that is made by Target and no way to contact a manufacture.

What I want is to have my $6.69 + tax replaced at this time because the chance for an exchange is gone because I will never owe a piece of merchandise that comes from Targer again. You had your chance to try and change my attidute about Target and keep me as an occasional customer. As I stated above I will neve step foot in a Target store again and will tell all my friends how bad you are about helping a customer. I want a check for the amount of $7.14 sent to me. I will also be sending you a hard copy via snail mail return receipt requested.

The rest of you people should be ashamed. The store has an obligationto help the customers, even if it's only to help get in touch with amanufacturer (yes ALL products are manufactured by someone!). So whatif the store return date was expired, they sold it, they know who madeit, they can help by telling her who to talk to. They weren't evenpolite. I don't shop at Target, partly because of the rude service,mostly because of their corporate attitude. They don't support theMilitary in any way, in fact they have policies and practices thatborder on anti Military AND anti America. If you can't see that, timeto get some glasses, or maybe an education.

=0.o= you waited too long to return the thing. Deal with it. and justbecause you're pissed off about them not honoring your tardiness toexchange your product, don't start whining that Target doesn't supportthe war in Iraq to get everyone else fired up about Target. You brokethe product, it's too late to return it. Just buy a new one and moveon. Jeez!!
this is clearly your own fault and Target is not to blame.

Why didn't you write this letter at the end of Oct? It is dated12/10/2007. Why the delay?

Also I just wanted to see the item you are talking about and went toTarget.com. I can't find an electric one at all under that brand. Perhaps the item is very old and was on clearance. Anyway most thingshave a warranty. Did yours not have anything for a warranty? If notI would not have purchased it to begin with. 90 days was yourwarranty in that case and you missed it.

This has got to be a joke! Rewrite this letter, it's terrible! Inever tell people this, but there are so many errors in this letterthat it's almost impossible to read properly. As you state in yourfirst few sentences, your 90 days were up Oct. 8. That's it, end ofstory! I LOVE Target because from everything I've heard they stick totheir guns. They don't let customers that feel they are entitled getaway with anything. You had the item well over 90 days...a $7 item atthat. Cut your losses and move on.

I'll send you a check for $7.00 if you promise not to ever postanything on the internet again...especially the foolishness about notsupporting the military. What in the world does any of that have to dowith anyhing???

Let's just blame the entire world for your problems! No one caresabout your little problem. Least of all the CEO of Target. Warranties are dated for a reason. I'm pretty sure you could havefound the 2 seconds it took to return your defective can opener if youwanted to. And stating that Target doesn't support the war isridiculous. You really made yourself sound particularly foolish onthat point.

Your letter has no basis for anything other than the fact that youmade a fool of yourself. Proof read before you send something likethis out too. That was pretty terrible too!

Ms. Connie.. you obviously don't know how to write a business letter.The military info has NO place in this letter. Also, if you write aletter to a business.. SPELL THE NAME OF THE PLACE RIGHT! :: Shakesmy head::

Are you serious? All this over a $7 can opener that you tried toreturn when you knew it was beyond the return period? You really area tool! I don't think they are shaking in their boots over losingyour business.

The icing on the cake here is that you are going to waste moneysending them a letter return receipt! I'm sure they'll jump right onthat.

Problem #1 - You KNEW the 90 days was up Oct. 8th. The fact that youtried to return it after that either makes you really ballsy or reallystupid.

Problem #2 - WTH does your son being in the military have to do withthe time of day in Baghdad? Surely the defect became apparent longenough before your trip to see your son that it could have beenreturned. This argument has NO bearing on your complaint and merelymakes you look ridiculous.

Problem #3 - You want them to keep you as an occasional customer? OOOOH, such an incentive!

Problem #4 - You're going to tell ALL your friends not to shop there? OK, I'll be back in 5 minutes and you can let us know how that workedout for you.

Problem #5 - Why should your happiness and satisfaction takeprecedence over their very clearly stated return policy (which youadmitted to knowing in the first sentence of this letter!) when youalready stated you hate Target?

You say you saw the receipt expired October 8, yet you still wereupset when you went at the end of October to get a refund. Is theresomething you don't understand about 90 days?

Then you say you tried to call corporate but no one would give you thenumber, but the next sentence says they were no help anyway. Obviouslyyou got the number. If not, the 1-800 is on the return policy signbehind Guest Service and on the back of the receipts to name a fewplaces.

And where in the world did Target "not supporting our military men"come into play? Besides being completely false, it doesn't relate toyour letter at all.

You want them to refund you the item so badly, and yet you say youweren't a fan of them in the first place, and even if they do refundyou, that you will only be an occasional shopper. What kind ofincentive is that?

"It is not like I came into the store 6 months later and expected youto do something about it." But it is like you came into the storealmost 4 months later and expected them to do something about it. Ifthey granted an exception for you, where do they draw the line? 5months? 6 months? A year?

Have you ever heard of the saying "You get what you pay for"? Anelectric can opener for $6.69 is not going to last long. If you wantquality, you'll have to pay more for it.

Target did not make this item. It is under the Chefmate brand. Trycalling 1-800-303-0308 (Target's Guest Relations) and asking forChefmate's information. Maybe Chefmate will be able to help you.

And please leave the military excuse out of it. It is not a reasonableexcuse and to use it only takes away from those who actually have itas a reasonable excuse.

1. In what way was the can opener defective? You make no mention ofwhat the problem that made you decide to return it was, or even thatit was defective until well into the letter.

2. Did you literally not leave your house the entire time you werewaiting to find out if your son would be coming home? If not, youcould have run by a Target at any point in the 90 day return periodand I'm sure they would have been happy to exchange it for you.

3. Target not allowing you to return a product outside of theirreturn period does not equal Target not supporting, "our Militarymen." Surely you're not trying to use your son's incredible braveryto get special treatment for yourself from a store? If you have someother issue with Target's support of the military that should bestated in the letter. By the way, what about military women?

4. I doubt they will be too upset about this letter. Target hasstuck to their return policy in spite of many letters like this, andthe threat of losing you as an "occasional customer" is not likely tochange their minds.

"I purchased a "CHEFMATE" electric canopener from you store in MorrowGA. on July 8 2007 my 90 days were up on Oct. 8 2007. I went back intothe store the end of oct to get a refund or exchange..."

"blah blah blah how could you do this to a military blah blah blah"

You were over the 90 day period, period. One day, one week, onewhatever. You missed it. Military service is irrelevant to thiscomplaint.

All this for a $6.69 item? Please. What incentive do they have tobreak their policy on your behalf? You are never going there again. You are going to tell everyone you know how bad they are. I wouldn'tsend you as much as an empty envelope.

Connie, please rewrite this letter. Spell check is your friend.
"I even offered to pay to return the product to have it fixed orreplaced ". It would cost as much to ship as you pais for the thing.
Also, the return period was up. One day, one month, one year, it isall the same. Time is up-time is over.