You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

Chapter 1. Why should you back up TouchBistro?

TouchBistro keeps data on your iPad and, if you’re a pro user, on your Pro server (that is your Mac server computer). TouchBistro is architectured for speed and robustness. A slow or absent Internet will not take down your whole POS.

Because TouchBistro stores all data locally, you should institute a regular backup policy to ensure in the event of a disaster (say, fire), theft (theft of iPad or your Mac server), or a hardware problem (Pro server hard drive crash) you can recover your floor plan layout, your menu, your staff list, and your sales data.

Chapter 2. When should you back up TouchBistro?

It is highly advisable you back up TouchBistro:

1. On a daily basis.

2. Prior to upgrading your iOS.

3. Prior to updating TouchBistro to a new version.

Ideally, keep backups offsite or in the cloud (iCloud, Dropbox, etc.) to guard against data loss from fire or theft.

Chapter 3. iTunes or iCloud Backup?

See this Apple Support document to help you decide if it’s better to backup your iPad via iTunes or iCloud. In general, if you rarely plug your iPad into a computer with iTunes, you should use the iCloud backup method. However, restoring your iPad backup from iCloud involves resetting all content and settings and resetting up your device. It is more time consuming.

Chapter 4. Storage Space Required

Your TouchBistro data does not require a large amount of storage space. A typical restaurant may only require 40-80 MB of storage to backup. A restaurant with a large menu, an extensive staff list, and several years of sales data may require up to 500 MB to backup.

Chapter 5. Backing Up TouchBistro Standard via iTunes

If you use the single iPad configuration of TouchBistro, known as TouchBistro Standard, follow the following steps:

1. Plug your iPad into any computer with iTunes installed.

2. Wait until iTunes launches.

3. Select your iPad in iTunes

4. On the Summary page, click This Computer and Back Up Now. Backup your iPad to your computer.

Chapter 6. Restore TouchBistro Standard iPad from your backup

1. On iTunes, click on your iPad and access your iPad’s Summary page.

2. In the iTunes application, select Restore Backup.

3. Select the backup you wish to restore and click Restore.

4. This will restore all of your data that you backed up.

Section 1. Turning off Find My Phone

If you have the Find My iPad security feature turned on, you will need to first access your iPad’s settings to turn this off. To do this

1. Tap Settings.

2. Tap your logged in Apple ID profile at the top.

3. Locate your device. It should be at the top labelled “This iPad…” If your Apple ID has been used on multiple devices you will see the other devices listed here as well.

Note: If you’re using an older version of iOS10.x you will find your iCloud settings (which gives access to the Find My iPhone setting) as a main setting item.

Chapter 7. Backing Up Via iCloud

If you’re a Standard user you can also backup using your iPad’s onboard Apple’s iCloud backup service. The iCloud backup backs up all your apps and data. You can’t do an individual, app-by-app backup. Because an iCloud backup can take 20 minutes or more to backup you should only do a backup after or before service hours.

To enable and perform a backup:

1. Tap Settings.

2. Tap your logged in Apple ID profile at the top.

3. Locate your device. It should be at the top labelled “This iPad…” If your Apple ID has been used on multiple devices you will see the other devices listed here as well.

Section 1. Restoring from iCloud

Chapter 8. Backing Up TouchBistro Pro Server

If you have a multiple iPad configuration of TouchBistro (known as TouchBistro Pro), your restaurant data on your iPads get synced to your Apple Mac Mini computer running TouchBistro Pro Server. You need to backup your computer running Pro Server. You need to back this up to either a USB thumb drive or USB external hard drive.

2. Ensure TouchBistro Pro Server is on running on the server computer.

3. Click on TouchBistroPro Server at the top left hand corner of the screen.

4. Click on Open Application Data in Finder.

5. Open the TouchBistroServer folder.

6. Open the Restaurants folder.

7. Look for a folder that’s a combination of seemingly random numbers, letters, and dashes, for example AC4887F3-D1FD4-A3B11. Open it.

8.Select the files found in this folder along with the Images folder. Depending on your version of TouchBistro, you may see only one file in this directory (Restaurant.sql) or three (Restaurant.sql, Restaurant.sql-shm, Restaurant.sql-wal). The Images folder contains all the images you’ve added to TouchBistro (for example, your menu pictures, your logo, your open screen background image).

9. Click on Edit in the Mac menu bar at the top of the screen.

10. Select Copy to copy the file(s) and Images folder. (It’s very important you don’t MOVE the files or folder. Make sure you only COPY the files.)

11. Click Go in the Mac menu bar at the top of the screen. Select Desktop.

12. Insert either a USB thumb drive or an external hard drive into a USB port.

13. Open the USB thumb driver or hard drive.

14. Click on Edit in the Mac menu bar at the top of the screen. Click Paste. Ensure you pasted your selected file(s)to your thumb drive.

We recommend you perform regular backups to your thumb drive or portable hard drive as well as maintain an offsite backup of the backup. Ideally you should backup your restaurant before you open for your business day.

We also recommend your connect your Pro Server to an uninterruptible power supply (UPS) to ensure in the event of a power failure you have time to properly shut down your server without data loss.

Chapter 9. Restoring your Pro Server

If you’ve lost your Pro Server, follow these steps to re-install Pro Server and restore the restaurant files and images you’ve backed up.

3. Once at this site. Enter in the Username and Password associated with the venue. Click Sign In.

NOTE: Use the Username and Password you used to register your restaurant through the TouchBistro iPad app. If you have lost or forgotten the password to login, click Lost your password? Enter the email associated with the account and an email will be sent out with the new password. If it does not come shortly, check your email’s Spam folder. See here for additional help gaining access to your credentials.

4.At the top of the TouchBistro webpage, click your ID and click Settings.

5. You will see a button on the top right to download the Pro Server application for your Mac server. Click Download TouchBistro Pro Server to begin the download.

6. When the download is complete, open it up.

7. The application will ask for the Account name and Password again. This is the same as the Username and Password you used to login to the site.

8. Once the app is open, it will appear in the dock at the bottom of the screen. Move the mouse over the TouchBistro Pro Server icon.

9. Click on the mouse and hold for a second or two and let go.

10. Move the mouse to Options and click Keep in Dock.

11. Move the mouse over the TouchBistro Pro Server icon in the dock again, and click on the mouse and hold it for a second or two and let go.

12. Move the mouse to Options and click Open at Login.

13. Click on TouchBistroPro Server at the top left hand corner of the screen.

14. Click on Open Application Data in Finder.

15. Open the TouchBistroServer folder.

16. Open the Restaurants folder.

17. Look for a folder that’s a combination of seemingly random numbers, letters, and dashes, for example AC4887F3-D1FD4-A3B11. Open it.

18.Open your thumb drive or USB hard drive with the backup. Select those files (including the image directory if you chose to back that up as well).

19. Click on Edit in the Mac menu bar at the top of the screen.

20. Select Copy to copy the file(s) and Images folder.

21. Click Go in the Mac menu bar at the top of the screen. Select your open restaurant folder.

22. Click on Edit in the Mac menu bar at the top of the screen. Click Paste. Allow your Mac to overwrite the existing files.

Chapter 10. Restoring your iPad from Pro Server

Section 1. Before you begin

1. Ensure your new iPad has TouchBistro downloaded and installed on it.

2. Ensure your new iPad is connected to your TouchBistro Network before attempting to connect to the server.

3. Open Pro Server and locate the IP address Pro Server has reserved.

Section 2. Connecting

1. On your new iPad open TouchBistro.

2. If you see a Pro Restaurants tab.

3. Tap Connect to TouchBistro Pro Server.

4. Type in the IP Address that is displayed on your Pro Server application and click Connect. Make sure you include the :1337.