Online services outage

We’re performing maintenance on our Claims Management System. As a result, some of our online services will not be available on Saturday, March 23, from 8 a.m. to 6 p.m. We apologize for any inconvenience.

Invoicing tools

Our invoicing tools can help you with payment issues. You can check and track the status of your payment online at any time. Our Explanation of Benefits codes will explain why a specific invoice item was rejected or not paid in full.

Checking the status of your payment

Reading your remittance statement

Explanation of Benefits codes

Checking the status of your payment

As long as you included an invoice number or reference number on your invoice, you can check the status of your payment anytime. If you sent your invoice through our Provider Portal, you can also track your invoice through the portal.

If you faxed or mailed us your invoice, you can check the status of your payment online. Be sure to:

Enter your "Payee ID #" in the first field. Check that it matches the payee or vendor number on your invoice.

Enter your "Invoice Ref #" under "Option 1." Your invoice must include a reference number in the "Invoice Number" field to be searchable.

Click on "View Status." The status page shows whether an invoice item has been paid or is awaiting payment, along with fee codes, amounts billed, amounts paid and payment dates, and any Explanation of Benefit (EOB) codes applied.

Reading your remittance statement

We process each line item on your invoice separately, and each item must meet certain requirements. Some items may take longer to validate than others. As a result, we might pay for some items before others on the same invoice.

Once we've processed an item, it's listed on your remittance statement. We issue you one statement for each cheque or direct deposit. The remittance statement records:

The items processed

The amount paid for each item

Explanation of Benefits codes for the items rejected or not paid in full

Explanation of Benefits codes

While we strive to pay you as quickly as possible for every good and service you’ve been authorized to provide, sometimes payment is rejected or paid only in part. If that's the case, we'll provide you an Explanation of Benefits code.

You can look up the three-digit code in our explanation codes document and find out why your invoice was rejected or not paid in full.