Service Management and Leadership

Undergraduate Certificate, Bachelor's

Prepare to Lead With A Degree In Service Management and Leadership

Northern Arizona University’s Yavapai campus exclusively
offers a bachelor’s degree in Service Management and Leadership, which can be earned
in as little as three years through accelerated courses. Examine how strategy,
operations, marketing, and technology deliver customer satisfaction through
this interdisciplinary studies bachelor’s degree program. NAU-Yavapai also
offers a certificate program in Service Management and Leadership.

More Opportunities In Service Management and Leadership

Some 14.5 million new jobs in the service industry will be
created by 2018, including opportunities in management. Earn your college
degree in Service Management and Leadership for professional possibilities in these
growing industries including:

Banking

Hospitality

Telecommunications

Catalog Information

Learn more about the program options by viewing the catalog information below. Catalog information is displayed for the2017-2018 academic year.

Service Management and Leadership

The service-industry sector continues to grow in the U.S., as well as world-wide. In fact, globally, the service sector is estimated to account for more than three-fifths of global gross domestic product.

The service-industry sector includes managerial opportunities in broad areas, including establishments that provide personal services (such as beauty, coaching, and home-staging), lodging, business-support, repair, training, food-service, and amusement/recreation services. It also includes medical, legal, communications, engineering, banking, and other professional services—and beyond that—to non-profit membership organizations, government agencies, and many other miscellaneous services.

The goal of this certificate program is to prepare students to utilize strategies and resources to enhance the functioning, profitability, competitiveness, and consistency-of-delivery in service-industry enterprises.

University Requirements

To receive an undergraduate certificate (at least 15 units) at Northern Arizona University, you must complete a planned group of courses from one or more subject matter areas with a cumulative grade point average of at least 2.0.

Please be aware that federal financial aid is not available for some certificates, if the certificate is pursued and completed as a stand-alone certificate (i.e., not completed concurrently with a degree program). See the "Details" tab for additional information.

Overview

In addition to University Requirements:

Complete individual plan requirements.

Please note that you may be able to use some courses to meet more than one requirement. Contact your advisor for details.

Minimum Units for Completion

15

Fieldwork Experience/Internship

Optional

Some online/blended coursework

Required

Purpose Statement

The Service, Management and Leadership (SML) certificate is designed to develop students understanding of success in becoming better managers and leaders in service and non-service related organizations. The certificate provides students with a hands-on look into (and some application of) the various toolsets and methodologies used in many of the most successful organizations today. All course content is relevant to today’s business environment, and each one provides a chance for students to engage in real-world problem solving applications. Effectively, the certificate accentuates other programs nicely and is designed to give our students an edge for success in their chosen industry locally and globally.

Our program is also designed to be offered through the online community for those who are unable to partake in the hybrid format at our campus in Prescott Valley.

Student Learning Outcomes

Recognize and solve business problems in a professional and ethical manner

Analyze and utilize business information

Participate in diverse teams, including virtual settings.

Develop an understanding of servant leadership methodologies in working with others.

Study core business concepts, tools and methodologies in a managerial or supportive role.

Articulate the shared and unique contributions that result from diversity in global, social, and cultural systems.

Demonstrate the depth and breadth of knowledge required to meaningfully participate in local and global societies.

This certificate may be pursued and completed concurrently with a degree program or as a stand-alone certificate. Federal financial aid cannot be used if the certificate is completed as a stand-alone certificate.

Be aware that some courses may have prerequisites that you must also take. For prerequisite information click on the course or see your advisor.

Interdisciplinary Studies - Service Management and Leadership

Providing quality service to internal and external customers through effective management and leadership is becoming increasingly critical to the growth of large and small businesses. Gain the skills necessary to lead and manage great programs and teams with a bachelor’s degree in Service Management and Leadership at NAU–Yavapai.

Prepare for leadership positions in today’s economy by learning how to examine strategic planning, operations, marketing and technology. Classes are taught by expert faculty with advanced degrees and years of experience in a variety of industries.

University Requirements

To receive a bachelor's degree at Northern Arizona University, you must complete at least 120 units of credit that minimally includes a major, the liberal studies requirements, and university requirements as listed below.

At least 30 units of upper-division courses, which may include transfer work.

At least 30 units of coursework taken through Northern Arizona University, of which at least 18 must be upper-division courses (300-level or above). This requirement is not met by credit-by-exam, retro-credits, transfer coursework, etc.

A cumulative grade point average of at least 2.0 on all work attempted at Northern Arizona University.

The Service, Management and Leadership (SML) program’s mission is to prepare students for success in becoming better managers and leaders in service and non-service related organizations. The purpose of this program is to provide students with the required tools, including servant leadership, problem solving, team dynamics, various toolsets and methodologies, and effective communications. All course content is relevant to today’s business environment, and each one provides a chance for students to engage in real-world problem solving applications. Effectively, our program is designed to give our student an advantage for success in their chosen industry locally and globally.

Integrated into the SIMY program BA requirements, are two interrelated courses, specifically effective business communications, and professional practices and ethics. The former course addresses student needs regarding communicating effectively internal and external to the business. All too often, these needs are unmet in today’s business climate. The latter is a capstone course which provides students with a unique outlook as to the challenges organizations are faced with on a regular basis, and gives students a chance to address them through their capstone project.

Our program is also designed to be offered through the online community for those who are unable to partake in the hybrid format at our campus in Prescott Valley.

Student Learning Outcomes

Recognize and solve business problems in a professional and ethical manner.

Analyze and utilize business information to effectively assess functional units internal and external to organizations.

Work well in diverse teams, including virtual settings.

Effectively apply servant leadership methodologies in working with others.

Understand and apply core business concepts, tools, and methodologies in a managerial or supportive role.

Communicate and present well researched business information professionally.

Communicate effectively, in written, oral, and non-verbal forms of expression.

Apply leadership skills in management or leadership role.

Articulate the shared and unique contributions that result from diversity in global, social, and cultural systems.

Demonstrate the depth and breadth of knowledge required to meaningfully participate in local and global societies.

Details

Liberal Studies Requirement

Students with a completed AGEC from Arizona Community Colleges will have met the 35 units of liberal studies requirements.

Students with a completed IGETC from a California Community College will have met the 35 units of liberal studies requirements.

Up to 9 units of specialization prefix courses may be used to satisfy Liberal Studies requirements; these same courses may also be used to satisfy specialization requirements.

Major Requirements

Take the following 70 units with a Grade of "C" or better in each course:

Certificate Requirements

Complete a NAU-Yavapai certificate (at least 15 units) outside your Specialization field. Additionally, students in this Service Management and Leadership Specialization may not complete the Entrepreneurship Certificate.

Please note that you cannot use CLEP or locally prepared exams to satisfy this requirement. Transfer credit used to satisfy this requirement must be approved by the program director.

Language Requirement (16 units)You must demonstrate proficiency in a language other than English that is equivalent to four terms of university coursework in the same language. You may satisfy this requirement by taking language courses or by testing out of all or part of it by taking CLEP, or other exams.

General Electives

Additional coursework is required, if, after you have met the previously described requirements, you have not yet completed a total of 120 units of credit.Â

You may take these remaining courses from any academic areas, using these courses to pursue your specific interests and goals. We encourage you to consult with your advisor to select the courses that will be most advantageous to you. (Please note that you may also use prerequisites or transfer credits as electives if they weren't used to meet major, minor, or liberal studies requirements.)

Additional Information

Be aware that some courses may have prerequisites that you must also take. For prerequisite information click on the course or see your advisor.

Interdisciplinary Studies - Service Management and Leadership

Providing quality service to internal and external customers through effective management and leadership is becoming increasingly critical to the growth of large and small businesses. Gain the skills necessary to lead and manage great programs and teams with a bachelor’s degree in Service Management and Leadership at NAU–Yavapai.

Prepare for leadership positions in today’s economy by learning how to examine strategic planning, operations, marketing and technology. Classes are taught by expert faculty with advanced degrees and years of experience in a variety of industries.

University Requirements

To receive a bachelor's degree at Northern Arizona University, you must complete at least 120 units of credit that minimally includes a major, the liberal studies requirements, and university requirements as listed below.

At least 30 units of upper-division courses, which may include transfer work.

At least 30 units of coursework taken through Northern Arizona University, of which at least 18 must be upper-division courses (300-level or above). This requirement is not met by credit-by-exam, retro-credits, transfer coursework, etc.

A cumulative grade point average of at least 2.0 on all work attempted at Northern Arizona University.

Student Learning Outcomes

Purpose Statement

The Service, Management and Leadership (SML) program’s mission is to prepare students for success in becoming better managers and leaders in service and non-service related organizations. The purpose of this program is to provide students with the required tools, including servant leadership, problem solving, team dynamics, various toolsets and methodologies, and effective communications. All course content is relevant to today’s business environment, and each one provides a chance for students to engage in real-world problem solving applications. Effectively, our program is designed to give our student an advantage for success in their chosen industry locally and globally.

Integrated into the SIMY program BA requirements, are two interrelated courses, specifically effective business communications, and professional practices and ethics. The former course addresses student needs regarding communicating effectively internal and external to the business. All too often, these needs are unmet in today’s business climate. The latter is a capstone course which provides students with a unique outlook as to the challenges organizations are faced with on a regular basis, and gives students a chance to address them through their capstone project.

Our program is also designed to be offered through the online community for those who are unable to partake in the hybrid format at our campus in Prescott Valley.

Student Learning Outcomes

Recognize and solve business problems in a professional and ethical manner.

Analyze and utilize business information to effectively assess functional units internal and external to organizations.

Work well in diverse teams, including virtual settings.

Effectively apply servant leadership methodologies in working with others.

Understand and apply core business concepts, tools, and methodologies in a managerial or supportive role.

Communicate and present well researched business information professionally.

Communicate effectively, in written, oral, and non-verbal forms of expression.

Apply leadership skills in management or leadership role.

Articulate the shared and unique contributions that result from diversity in global, social, and cultural systems.

Demonstrate the depth and breadth of knowledge required to meaningfully participate in local and global societies.

Details

Liberal Studies Requirement

Students with a completed AGEC from Arizona Community Colleges will have met the 35 units of liberal studies requirements.

Students with a completed IGETC from a California Community College will have met the 35 units of liberal studies requirements.

Up to 9 units of specialization prefix courses may be used to satisfy Liberal Studies requirements; these same courses may also be used to satisfy specialization requirements.

Major Requirements

Take the following 69 units with a Grade of "C" or better in each course:

Please note that other courses must be approved by the program director.

AND

Computer Literacy (6 units)

This coursework must help you to understand, in general, the technical components of computers and information systems, how to solve problems using information systems technology, word processing, spreadsheet use, database management, graphic information software, website development, graphic design and use of statistical analysis software.

General Electives

Additional coursework is required, if, after you have met the previously described requirements, you have not yet completed a total of 120 units of credit.Â

You may take these remaining courses from any academic areas, using these courses to pursue your specific interests and goals. We encourage you to consult with your advisor to select the courses that will be most advantageous to you. (Please note that you may also use prerequisites or transfer credits as electives if they weren't used to meet major, minor, or liberal studies requirements.)

Additional Information

Be aware that some courses may have prerequisites that you must also take. For prerequisite information click on the course or see your advisor.