Whether you are an Apple fan or not doesn’t matter. Whether you use an iPhone or an Android, PC or Mac, laptop, tablet or iPad, no one can deny the impact Steve Jobs made on our lives. The joke around the hallways of Apple is there have only been 3 famous apples in the world; Adam and Eve, Newton and Steve Jobs! What amazes me is how fast we can forget what life was like. I think about when my children ask me questions of my...

Customer satisfaction is the most important part of the Stone’s Office Equipment experience, but did you know that there’s actually a straightforward system for measuring exactly how happy customers are with a company? It’s called a Net Promoter Score – and you might be surprised to learn that some of the most well known companies aren’t necessarily the ones that make their customers the happiest. What Exactly is an NPS? An NPS,...

Once again, for the fifth consecutive year, Stone’s Office Equipment in Richmond, VA has earned The Sharp Hyakuman Kai award. This award is given only to dealers that make outstanding achievements and who make major contributions to the success of Sharp Imaging and Information Company. Stone’s Office Equipment has been advocate of Sharp products for many years due to their quality, reliability, and efficiency. Sharp...

In today’s world, ratings and recommendations carry a lot of weight when considering new products. That’s why the ratings from Buyers Laboratory LLC (BLI), a worldwide leading independent evaluator of document imaging products, mean a lot when they are announced. A “Highly Recommended” rating is the highest mark a product can receive from BLI, and that is exactly what Sharp received for all ten of its Advanced and Essentials color...

Most businesses have come to rely on their office equipment for more than just printing and copying. Today’s modern multi-function printers (MFPs) are expected to help improve processes, and document management. The best MFPs can scan documents and convert them into digital files that become searchable records. Many offices expect their MFP to be able to print wirelessly from a variety of devices. As with any wireless and mobile...

Our customers look to us as experts on the topic of office equipment. So, it’s not uncommon to be asked, “What’s the best printer [or copier, or all-in-one] for our small business?”. Naturally, one should expect the answer to this questions depends on a variety of factors. For example, what exactly are the business needs? How many users will share the device? How much print volume will flow through the machine? Stone’s Office...

Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at Stone’s Office Equipment we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com The average N. American company has a Net Promoter Score® of 10. Some well-loved companies reach scores into the 70s and...

“Helping officers and families when they need it most” Here at Stone’s Office Equipment, we couldn’t agree more with this statement. This past Memorial Day Weekend, we were humbled to donate to the VSPA Emergency Relief Fund in honor of Trooper Dermyer. SOE donates stuffed elephants from the Jillian Fund (her favorite) to the VSPA The Virginia State Police Association general fund helps the Association...

At Stone’s Office Equipment, we strive to be dedicated and involved in the local community. We kicked off Memorial Day weekend the right way, by supporting The Jillian Fund in honor of an inspirational woman, Jillian Gorman. Since its’ inception, The Jillian Fund has raised over $355,000 and provided financial assistance to numerous families. As a result, these families have had the opportunity to spend precious time...