Case Studies

Diageo

Diageo

Headquartered in London and Dublin, Diageo is one of the world’s leading premium drinks business. It spends approximately £1M per year on international courier. Through a close partnership with ICC, Diageo was able to identify a new international courier solution that enabled it to make cost-savings of approximately 15%.

The solution involved the creation of a ground breaking collaboration of a leading UK courier and the world’s leading air-freight consolidator. This unique collaboration was able to deliver to Diageo a multi-site, multi-national courier solution that not only saved vast sums of money but also significantly improved service levels.

This solution has been successfully in place at Diageo since December 2004 and continues to save Diageo money.

Macquarie Bank

Macquarie Bank

Macquarie is a leading global multi-billion dollar bank with 3,700 employees in 32 countries. Its European operations are headquartered in London. In September 2008 Macquarie engaged ICC to review its taxi usage out of London. ICC then embarked on a review of all of the leading ‘one-stop-shop’ taxi and software providers and assisted Macquarie to trial two of these vendors and then select one of them. ICC also recommended the lead supplier for this solution. This solution has now been very successfully in place since inception in February 2009 and it continues to deliver outstanding customer service and excellent rates.

BP

BP

Headquartered in London, BP is the UK’s largest company. It is a global energy group; employing over 100,000 people and operating in over 100 countries worldwide. BP spends approximately £1.3M per year on international courier. By partnering with BP’s outsourced FM company, Johnson Controls, ICC enabled BP to reduce its annual spend by 11% at no detriment in service.

The solution involved the placement of a leading international freight forwarder to replace BP’s existing supplier in providing a multi-site solution. This supplier has been successfully in place since November 2004 and continues to save BP money.

Man Group

Man Group Plc

Man Group Plc is a world-leading alternative investment management business. Man manages over USD79.5 billion and employs 1,800 people in 13 countries worldwide. ICC partnered Buying Team at Man Group and made detailed recommendations regarding pre-tender supplier screening.

All of ICC’s recommended suppliers, for executive taxis, local courier and international courier, went through the detailed tender process that followed and without exception beat their competitors and became the exclusive preferred suppliers. Not only did the recommended multi-vendor solution win through the rigorous tender process but it also saved the client significant money, massively improved service, and dramatically reduced carbon emissions.

Recent clients:

Research

We search for the suppliers that consistently deliver the highest levels of customer satisfaction.

Our research comprises of both qualitative and quantitative analysis i.e. the service levels and costs. We conduct regular small surveys of high volume users of the various services and interview the most frequent users and those that control and review the suppliers. Our simple aim is to source the very best suppliers in each field.

Services

Telecom

Our research has identified the key business telecommunications providers in the UK.

We only select those that, according to their customers, consistently outperform the competition. We typically reduce your telecom costs by 20% for an identical or better service. We focus on resilience, efficiency, and economy. We have sourced providers that provide all of these together with consistently high levels of customer satisfaction. We work with BT, Gamma Telecom, Vodafone, O2, Exponential-e, Samsung and Microsoft, and all of the leading re-sellers of these brands. We concentrate on your individual needs to source solutions that best suit you.

Taxis

We have researched all of the leading providers of Taxi services in London and the South East, as well as many of the booking platforms that can integrate multiple suppliers. We enable you to find the very best taxi solution, generally reducing your cost by 20% for the same or a better service. Recommendations are based on your individual profile, we select those that will best match your requirements.

We vet all of our recommended suppliers to ensure that the drivers are fully insured/licensed, are background checked and trained to the highest levels, plus programs are in place to guarantee that all cars are maintained and cleaned to the best standard and the client base reflects consistent service excellence. All IT systems are state of the art and the back office and control staff are trained and motivated to deliver consistently excellent customer service.

Courier

We have researched and evaluated all of the leading courier providers in London and the South East.

We can recommend those that deliver excellence and outstanding customer satisfaction. We will typically reduce your costs for these services by 15-20%. We recommend those of our carefully selected panel best suited to your individual profile.

We identify the best in class suppliers for each category of courier from international express, local same-day, national next-day, etc. We benchmarkrates and cross-reference with the results of our customer satisfaction surveys.

Stationery

We have researched and evaluated all of the leading stationery providers in London and the South East. We can recommend those that deliver excellence and outstanding customer satisfaction. We will typically reduce your costs for these services by 15-25%.

We identify those suppliers with the best product ranges, the most efficient online procurement tools, the most competitive benchmarked rates, and the customer bases that reflect consistent and outstanding levels of customer satisfaction.

We select the stationery suppliers that will deliver excellent service, save you money, and most appropriately fit your particular requirements.

Fees

Our fees come from the suppliers and not from you

One of the many beauties of our service is that it does not cost you a penny. We take an introduction fee from whichever of our carefully selected suppliers that we recommend. Therefore our fees come out of their first year profits and not from you.

FAQs

Rather like an insurance broker, ICC makes its money from the suppliers. We do not charge our customers a penny. This is because it is, after all, the supplier that is getting the new business. We have arranged introduction fees with many suppliers that we consider to be leaders in their fields. The customer is able to accept or reject our recommendations as our experience has shown us that if you show someone a genuinely better deal they will generally take it!

No, as is typical in the industry, clients do not have to sign up to long contracts. However, often for excellent rates to be maintained a certain level of volume is expected; this again is standard and can be discussed and agreed with the relevant supplier.

Absolutely not; we have various suppliers in the various categories and we make recommendations based solely on suitability to the particular customer whose case we are considering. There is a healthy degree of competition among our suppliers and we are always open to new suggestions. In fact many prospective suppliers contact ICC on a weekly basis and we give them all the same full and fair hearing.

No, as is typical in the industry, clients do not have to sign up to long contracts. However, often for excellent rates to be maintained a certain level of volume is expected; this again is standard and can be discussed and agreed with the relevant supplier.

Yes. ICC is committed to making the recommendations solely in the best interests of the customer. We believe that due to our unique market intelligence and extensive experience we can dramatically improve any existing service in terms of both Quality and Value.