At nib Health funds we needed to publish a real-time data feed to AWS Kinesis from a third-party application and considering the massive volumes of data, needed an industrial strength data management solution that would achieve this. The Bryte team did an outstanding job of configuring theirBryteFlow product to track and publish changes on the underlying SQL Server database. It has been over a year now and our BryteFlow solution is working like a dream. It acts like a bridge between our legacy systems and digital technologies like Kinesis events stream to enable our digital initiatives.The solution is resilient, cost-effective and very low maintenance. The team at Bryte worked hard with us to accommodate our requirements, modifying the application where necessary.

INDUSTRY: FINANCIAL SERVICES

Nib Health Funds

Key Benefits:

Unlock data silo like the Geneys call centre system to a modern AWS platform.

Challenges:

nib Health funds operates in an industry with very high “lapse propensity”. nib was looking to improve customer experience across the multiple touchpoints on offer, including online and call centre.

nib Health funds was already collecting online clickstreams and was looking for a way to match the online visitor if he/she contacts the call centre enabling an omni-channel experience. The call centre operates a Genesys telephony system, which is underpinned by a SQL Server database.

Solution:

nib health funds has a cloud-first strategy and prefers a solution that has low on-going maintenance. This was addressed by the fact that BryteFlow is an off-the-shelf software, with continuous software enhancements and support structure.

Using BryteFlow’s point-and-click interface, nib Health Funds was able to sync SQL Server to AWS Kinesis stream. A third party tagging software was able to match the telephony stream to clickstreams, creating a unified persona across these different channels.

Result:

With the solution fully operational, whenever a visitor fills out an online quote and quits before completion and when he/she contacts the call centre, the operator will have relevant contextual information to facilitate the caller in a meaningful way. Experiences such as this over time give rise to a better customer experience and ultimately improve the lapse propensity score.

BryteFlow delivers fast, accurate reporting and analytics.

Optus

Bryte’s solution delivered in excess of 1000% ROI for Optus!

Bryte worked with the team at Optus to deliver a near real time centralised customer data repository in under 3 months. Bryte’s solution identified over 10 million dollars in missed revenue opportunities.

Data to Dashboard in minutes!

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