If you are not entirely satisfied with your purchase, please return the item within 14 days of the date shown on the dispatch note. Please note the delivery charge and return cost is non refundable. All products must be returned in its original unused condition. We may refuse to provide a refund where Products are not returned in its unused state. This does not affect your statutory right as a consumer. If the product was purchased in a promotion such as buy one get one free, all items must be returned or no refund will be given. Some lingerie items are non-returnable i.e. swimwear, thongs, briefs for hygiene reasons and this will be stated in the product description on the listing. Pierced jewellery is also non-returnable. Please note, if you return an item outside of the 14 days, we cannot refund you for the returned item. We are also not able to send it back to you. So please check the date on the dispatch date before returning your item.