We’ve put together some info that may help you find just what you need. You can locate a nearby store and get answers to frequently asked questions..

Can I cancel my order?

Shipped Items When you complete your checkout, we begin processing
your order almost immediately. That means, once you’ve clicked
the "Process Order" button, we’re unable to cancel your
order.

Home Delivered Items
You may cancel any home delivered order prior to your scheduled
delivery date by calling Customer Service at 1-800-732-7747.

Store Pickup Items Store pickup orders may be canceled at any time
prior to actual pickup. Simply call the specific store you’ve
selected.

What are your shipping methods?

U.S. Postal Service

Magazines and Gift Cards to all 50 United
States and Puerto Rico. All Orders for APO/FPO
Addresses

UPS

All 50 United States

Home Delivery / Freight Carrier Delivery

48 continental United
States. There may be some remote areas where
we cannot deliver. You will be notified during
the checkout process if we cannot deliver to
your zip code.

Sears doesn’t currently ship or deliver by UPS or home
delivery to P.O. Boxes, Puerto Rico, Guam or the US Virgin
Islands. However, we do accept BILLING addresses in these
and other areas as long as the item is being shipped within
the Continental United States.

Ship to Store is a convenient way to
get items shipped to the store of your choice.

Can my order be delivered internationally?

Absolutely. We’re now pleased to provide our international
shoppers with the customer experience they have been waiting
for, through our partnership with FiftyOne. We currently
support foreign currencies, guaranteed order totals and
international shipments for the following 90 countries.

Have questions about returns?

Wrong gift? Doesn’t fit? Whatever the reason, it’s no
problem. Depending on the item, online merchandise can
be returned in several ways. Here’s how:

To best serve you, products may be shipped from other
Sears Holdings companies or from other retailers. Please
be sure to follow the return processes and procedures enclosed
on the packing slips with these items. Products shipped
from Kmart.com may be returned to any Kmart store.

Mail-in ReturnsAll shipped items, excluding tires, may be returned
by mail using the packing slip provided. Shipping costs
will only be refunded if the product was damaged during
delivery or if the wrong item was shipped.