MyWay refunds and balance transfers

The ACT Government has implemented a new policy in relation to the management of refunds and balance transfers for MyWay card users. Request for refunds and/or balance transfers are now subject to administration fees.

MyWay cards are the new and convenient way to travel on ACTION buses. The cards are designed to be easy to use and the majority of passengers will enjoy cheaper travel. Passengers just have to remember to tag on at the start and tag off at the end of the journey. Tagging off ensures the cheapest fare is applied and provides information to help plan a better bus network.

The reusable MyWay cards can be recharged via autoload (direct debit) or by using BPAY, both of which will enable passengers to receive a 5% discount on their fares once the payment has been processed.

The cards can be registered so they can be cancelled if people lose them and have any balance remaining transferred to a new card.