Terms of Service

Terms of Service

Please read the entire agreement. By using and ordering from this website, you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, please contact us.

HiFiBerry/Modul 9

HiFiBerry is a product brand of Modul 9 GmbH in Mettmenstetten, Switzerland. The website hifiberry.com is operated by Modul 9 GmbH.

Shipping time

All shipments are sent from Switzerland using Priority mail. However, in some countries there are still long delays for customs processing. We can’t guarantee a specific shipping time. For business-critical shipments (minimum order number 5 units of the same type) we can provide Express shipping. Please contact sales@hifiberry.com.We provide historical data about normal shipping times at hifiberry.com/shop/shipping. Note that these are not guaranteed shipping times, but will only give you a rough estimate of how long the shipping might take.

Taxes

Modul 9 is located in Switzerland. The prices in our web shop do not include value-added tax (VAT) for shipping addresses outside Switzerland or Lichtenstein. Depending on your country, you may have to pay the VAT and/or additional customs and processing fees on imports. You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc., required by your country for importing consumer goods. As these are country-specific and might change, we can’t tell you what additional costs there might be. Please ask your local postal provider about these costs.

Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational” or lower the values.

If you reject the shipment due to the additional import costs, we will partially refund your order when it has been returned to us. We won’t refund the shipping costs and we will deduct all additional costs for the return shipping from the refund.

Returning Purchased Items

As we’re confident that our HiFiBerry sound cards will satisfy you, we offer a money-back-guarantee. Listen to your favourite music! If you don’t like the sound quality of the HiFiBerry sound card, you can return it within one month of receipt. Note that we can’t accept returns on any board that has been modified, e.g., by soldering additional components.

For all other products (Raspberry Pi, cases, accessories, and everything else), we can only accept returns of unopened kits and products, within 1 month of receipt. Return shipment is the responsibility of the customer.

We can’t refund any taxes or custom fees from the destination country.

Please contact us before returning any package! We’re reasonable people and we hope you are too. Contact us if you have any issues and we’ll do our best to help you out!

Payment

We accept credit card, Paypal, or international bank transfer as payment for orders. Due to potential fraud and misuse, we may not request additional verification information for credit card or Paypal payments. Payments are always charged at time of order.

Customer support

We are committed to providing best-in-class customer support. If you have any problem with one of our products, please check our knowledge base first. If you can’t find a solution for your problem, we recommend posting to our community area. This is usually the fastest way to get feedback as community users might be able to help you, too. If you have a specific problem (e.g., a damaged board), please send an email to support@hifiberry.com.

Third-party software

While we can support you with our own products, there is only limited support available for third-party products. As third-party software often changes or might have bugs, we can’t guarantee that our hardware will work with a specific third-party software. While we provide guides for how to configure third-party software, these might not always work. For specific support, you need to contact the developers of the specific software.

Privacy

We store your phone number, order history, email, shipping and billing addresses in your user account. For your security, credit card numbers, expiration dates, and CVV codes are not stored. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third party. We might use your email to send you information about other HiFiBerry products. You can easily opt out from these emails.

Third-Party Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave hifiberry.com, and we are not responsible for any content, materials, or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.

Accuracy of Information

We attempt to ensure that information on hifiberry.com is complete, accurate, and current. Due to the large number of products we have, it is very hard to maintain documentation for each one. We cannot, therefore, guarantee that all information on this site is complete or current.

Indemnification

Customer shall protect, defend, indemnify and hold harmless Modul 9, its shareholders, directors, officers, employees and agents from any fines, damages, costs, losses, liabilities, fees, penalties, claims and expenses (including legal fees and expenses) incurred by Modul 9 as a result of the failure of the Customer or its agents, officers, directors or employees to comply with this Section.

Product Warranty

We warrant that our products will be free from manufacturing defects for a period of two years following the date of delivery to you. We will replace or repair any confirmed defective product. The defective items have to be return to us by the customer. Please contact support@hifiberry.com with any issues.Warranty will not apply if Product fails or is damaged after delivery to you due to accident, abuse, or misuse.

TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET FORTH ABOVE, PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND MODUL9 AND ITS SUPPLIERS MAKE NO WARRANTIES UNDER THIS AGREEMENT, EXPRESS, IMPLIED, OR STATUTORY, BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE UNDER OR IN CONNECTION WITH THE PRODUCTS. MODUL9 DOES NOT WARRANT THAT THE PRODUCTS AND CONTENT WILL OPERATE ERROR-FREE, UNINTERRUPTED, OR THAT THEY WILL BE SECURE OR VIRUS-FREE. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY MODUL9, ITS AGENTS OR OTHER REPRESENTATIVES OR EMPLOYEES SHALL IN ANY WAY INCREASE THE SCOPE OF MODUL9’S WARRANTIES UNDER THIS AGREEMENT. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, MODUL9 AND ITS SUPPLIERS DO NOT MAKE, AND EXPRESSLY DISCLAIM, ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, RELATED TO ANY THIRD PARTY INTELLECTUAL PROPERTY, TECHNOLOGY OR INFORMATION PROVIDED AS PART OF THE PRODUCT OR DOCUMENTATION.

No Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, MODUL9, AND ITS SUPPLIERS, SHALL NOT BE LIABLE TO YOU, OR ANY THIRD PARTY, FOR ANY INDIRECT, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND ARISING IN ANY WAY OUT OF USE OF THE PRODUCTS, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUES OR DATA, OR COSTS OF REPLACEMENT GOODS, EVEN IF MODUL9 HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY LIMITED REMEDY OF ITS ESSENTIAL PURPOSE.

Revisions to these terms of service

These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the current terms of service.