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How does Solutionreach patient relationship management work?

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Inform Every Patient

Sometimes, you just need to inform patients about their next appointments, how to come prepared, preventive care opportunities, and more. Solutionreach gives you the tools to provide that information in the way that’s best for them, whether that’s a text message, automated phone call, or an email. Solutionreach helps you keep you patients informed with:

Patient Appointment Reminders

Most patients no-show because they simply forget their appointment. Really, it’s true! That’s why automated appointment reminders cut no-show rates so drastically (to less than ten percent for most Solutionreach customers). Send out reminders using patient preferences—text, email, or phone—that are customized with pre-appointment instructions. Patients can easily confirm or cancel and reschedule. Trust us on this one—we’ve been doing reminders for almost 20 years!

Patient Recall Messaging

It is so much easier to keep the patients a practice has and get them in for needed recall than to try to get new patients. Flexible, customizable, automated recall from Solutionreach makes it happen. Keep your practice’s schedule full and get patients back in for needed preventive care and follow-up care for chronic conditions. No wonder practices using Solutionreach increase recall revenue by $100,000 a year per provider.

Patient Education

Patients forget most of what they're told by their provider. One way to stay connected between visits and help ensure they follow instructions is through newsletters. Solutionreach newsletters can be customized and personalized so they’re relevant to the patient. There’s none of that “one size fits all” business. Send anything from a series on diabetes care to a message about taking medications as prescribed or a free screening event.

Engage Every Patient

Communication should be a two-way street. Solutionreach makes it easy to start and continue that conversation. Whether patients are texting a question, scheduling an appointment, or making a payment, you have to make it something they’ll want to do again. All while making your staff more efficient so they can focus on providing an exceptional in-office experience.

Patient Payments

How many times have you not received payment? Or spent months trying to collect by sending paper statements? Too many. With SR Pay, balance notices can be sent directly to a patient’s phone as soon as you know the patient due amount.The text message includes a direct link for patients to access a secure payment screen and complete the transaction in a matter of minutes on their smartphone using a debit, credit, HSA, or FSA card. Text. Click. Paid. It’s that easy.

Phone Systems

It’s efficiency on steroids. Jive and SR Spotlight equals a whole new phone experience for staff and patients.

Healthcare staff and patients spend way too much time on the phone. It’s time to fix that. Empower your organization to improve communication, efficiency, and patient experience with Jive and SR Spotlight.

Two-way Text Messaging

SR Conversations is more than two-way text messaging. So much more. Finally, you can categorize incoming texts and know which ones need your immediate attention—whether you're at the office or the beach. With its easy-to-use HIPAA consent tool, conversations can be both in-depth and compliant. Patients don't have to download an app or register for a portal. The whole thing is just ridiculously easy.

Optimize your business with Solutionreach

Online Patient Scheduling

It takes an average of eight minutes to schedule an appointment on the phone. It just isn’t practical. SR Schedule provides 24/7 online scheduling that integrates with your schedule and can be completely customized.When patients schedule, it can tell if they're new or existing patients and adjust the information needed. A link can be placed on your website, online listings, social media pages, and in emails and text messages. Put it anywhere, and make scheduling better for patients and staff.

Patient Caller ID

With SR Spotlight, you can not only see who’s calling but all the information that you might need for that call too. Overdue balance. Due for a recall. It’s their birthday. Check, check, check. You can see it all and address it in one easy call. Talk about efficiency!

Patient Intake

Paper is expensive, inefficient, and error prone. And, patients don’t like it. SR Intake offers customizable, digital patient registration that is easy and convenient. Manage and customize forms. Let patients complete the check-in process at their convenience. Upload the data. It's a better take on intake for you and your patients.

Improve Every Patient's Experience

How do you know if patient engagement strategies are working? How do you make sure future patients see that positive feedback? Solutionreach allows you to capture feedback to help you retain patients and attract new ones.

Surveys and Patient Satisfaction

How can you know what’s going right and what’s not? We’ll tell you. Patient surveys. They are a must. Solutionreach automates surveys to track satisfaction and get feedback on new services.With patients demanding more consumer services and better customer service, practices need to know what to work on or risk losing patients.

Patient Reviews and Reputation Management

The majority of patients use online reviews when searching for a provider. SR Smart Reviews helps practices use their strongest patient relationships to build new ones.The best way to do that is with text. Send text message requests for reviews automatically or set it up so staff can directly message patients they know have had a great experience. Solutionreach lets practices increase reviews on the two top sites—Facebook and Google—using the setup that works best.

Patient Referrals and Marketing

We can’t remember the exact source, but it’s estimated that 101% of practices want to be better at marketing. So we’ve embraced the challenge. Patient mapping, targeted promotions, social media, referrals—we’ve loaded up the Solutionreach platform with marketing tools that help you find new patients in a way that’s actually manageable and affordable for your practice.