Have new version of Zone Alarm Extreme Security - been having problems for 2 weeks or since I was prompted by Zone Alarm to update my product software, since then it's not been fun and is getting worse....finally went in and re-downloaded current 11.... version of it...still doing the same...it blocks most youtube videos....and at some point after a huge time drag (which seems to affect all videos) at some point they come on....but most do not. I turn off the virus protection and the video sound comes on and no picture...but sound is playing...hit refresh button and everything comes up right away, but turn antivirus back on..and the video freezes or goes black.

I've been having major problems since I was asked to update the Zone Alarm Extreme Security software.

So I'm stuck...

Pop up blocker on Windows Internet Explorer 10 is off, doesnt' matter if it's on or off.

right click the ZA icon near the clock --> About --> copy to clipboard --> Paste it here (in a reply).
if this is a Paid version.. Please remove the License Key in your Reply..

Most probably just a bad upgrade and ZA settings has become corrupted. Normally a reset of the settings should get back ZA to the right tracks (ZA tools --> preferences --> reset to defaults --> reboot PC)

If that does not resolve your issue..

then please contact the official ZA support at then link in my signature, its free for registered users. Once at the main ZA support website look for the icon "contact us". check the Hours that your are available time!

"Web Scan" blocking Videos

Hi. I have ZoneAlarm Extreme Security v.11.0.780.000 which I just upgraded to. I've been running ZA for years.
Certain videos won't run, primarily youtube and various others. They seem to download but never start to play.
After trial and error, I've isolated it to the "Web Scan" setting under "Antivirus & Anti-spyware" Advanced Settings. When I disable the Web Scan setting and reload the video, it plays fine. It happens in both Chrome and IE Explorer.
This was never a problem in earlier versions.

Re: "Web Scan" blocking Videos

Hi!

can you specify which OS are you using? May be windows 8?

Otherwise, as we are all users here, you should contact the ZA technical support at the link in my signature and report the issue.

As ZA 11.0.780.000 may be the last build before version 12. You may want to test the current beta at: www.zonealarm.com/beta as there are fixes and improvements in drivers and web scanner. But of course, it is a beta, try it at your own risk!

... and please come back if you find a solution to your problem. It may help other users browsing this forum for similar issues.

You described my situation exactly. I just created another post about the same problem, your thread didn't come up in my searches for an answer.
I've isolated the problem to the "Web Scan" setting under the Antivirus, Advanced Settings. By unchecking Web Scan videos will load properly, but now we'll be less secure. So far I've been disabling it when needed and then turning it back on.
I'll try and run it through ZA Tech support and see what they say.

Re: "Web Scan" blocking Videos

Originally Posted by xdwall

Hi. I have ZoneAlarm Extreme Security v.11.0.780.000 which I just upgraded to. I've been running ZA for years.
Certain videos won't run, primarily youtube and various others. They seem to download but never start to play.
After trial and error, I've isolated it to the "Web Scan" setting under "Antivirus & Anti-spyware" Advanced Settings. When I disable the Web Scan setting and reload the video, it plays fine. It happens in both Chrome and IE Explorer.
This was never a problem in earlier versions.

Well done! Thank you. I have to wonder why it is taking CheckPoint so long to issue corrected code. It's a shame we have to sacrifice functionality that will be forgotten and left untapped.

Over 3 millions users of ZA and only a few you can count on both hands have this issue.

Well that's an easy assumption isn't it? We can't reproduce it, so the problem doesn't exist! That's not the correct attitude for a professional organisation as I assume you are. I am experiencing the exact same problem, so the problem DOES exist. The YouTube videos seem to load, but they won't play. Clicking the play button or refreshing the page doesn't solve the problem. I took the effort to create an account to let you guys know about this problem, but of course many people won't do this. That doesn't mean the problem doesn't exist. The problem is here and unfortanately it's alive. I have already downloaded the newest version and the problem persists. As one of the persons above mentioned, turning off the web scan functionality solves the problem. So it looks as if the web scan functionality is blocking streaming video content. I hope you guys are able to fix this problem real soon. I like using ZoneAlarm, but this is a serious problem that needs to be fixed ASAP. For the record. I use the Extreme Security version on Windows 7 and I'm an experienced user. I was able to determine that ZoneAlarm is truly causing this problem. Please instruct your programmers to fix the web scan functionality, because it's not working the way it should.