Returns and Refunds Policy

Enginecare Systems Australasia Returns Policy applies to all purchases made at our in-house retail counter or online at enginecare.com.au.

The Enginecare Systems Australasia Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

CHANGE OF MIND

If you have simply changed your mind and you are able to provide a valid receipt, Enginecare Systems Australasia may offer you an exchange or refund provided that the merchandise:

is in saleable condition

is unopened or unused with all original packaging

the exchange or refund is sought within 30 days of purchase.

If you are unable to provide a valid receipt and/or 30 days has passed since the original purchase date, Enginecare Systems Australasia at its absolute discretion reserves the right not to offer an exchange or refund for change of mind.

Enginecare Systems Australasia is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

VALID RECEIPT

A valid receipt is either an in-house retail counter printed receipt, or for an online purchase, the Order Confirmation Email.

CONSUMER GUARANTEES

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, Enginecare Systems Australasia cannot provide a refund, exchange or repair, whether the fault is identified by Enginecare Systems Australasia, the manufacturer or their service agent.

Enginecare Systems Australasia will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

RETURN TENDER

Refunds will be given using your original payment method where possible, except in the following circumstances.

Where a credit or debit card was used to make the purchase, the cardholder and the same card must also be present.

PRIVACY WHEN MAKING A RETURN

Enginecare Systems Australasia is committed to protecting your privacy. You may be asked to present photo identification so that we can record your name and verify your signature. Acceptable identification must also include your full name with a future expiry date. For example, Australian Driver’s Licence or Passport.

Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Enginecare Systems Australasia research and analysis. It may be disclosed to state and territory departments upon request, as required by law.