Policies, Terms and Conditions

Satisfaction Guarantee

We want you to be pleased with your Rawnata purchases. If you’re not satisfied, please email a picture of the product in question, along with a brief explanation, to: info@rawnata.com. We will gladly give you a credit for your next purchase:)

Please note that because Rawnata products use minimal processing, small fragments of shells and other organic matter may be present; these are normal and may sometimes be present.

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. Please note that Paypal will make payment to “Natalie’s LifeSense Inc.”

Shipping Policy

Orders are shipped Monday – Friday 9am – 5pm via Canada Post Expedited. We will gladly provide you with a tracking number once your order is ready to ship.

Rawnata has chosen flat-rate shipping in order to share the high costs of transportation with the customer. If you know what you’re paying for shipping right up-front, we hope this will encourage you to buy more product 🙂

Back Orders

If an item goes on back order your order will be shipped when the entire order is complete. This will help us to keep our operating costs manageable 🙂

Privacy Policy

We take your privacy seriously and will take measures to protect your personal information.

What Information Do We Collect?

We do not collect your credit card information; that is handled securely by Paypal. If you do not have a Paypal account, you can still easily make payment to use through their site.

We only collect information that we need that is related to your order. This includes your:

Billing Address
Shipping Address
Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.