Pull Thinking: Harness the Power of Pull to Create People with Purpose, Passion for Performance, and Service with Integrity

by Kenneth E. Meyer with Jeffrey A. Lebow

Pull Thinking: Harness the Power of Pull to Create People with Purpose, Passion for Performance, and Service with Integrity presents a new methodology that is based on the Pull Principle® that creates a strategic alignment of people, processes, performance and passion. The methodology is based on the concept people are pulled to things that are attractive. The default for most people is "to push," which causes a propulsive effect. If you know how to pull, you can be more successful with less effort.

Pull Thinking is a practical and easy to implement methodology that enables corporations to achieve measurable gains through:

Aligning the entire organization through common goals

Targeting specific business challenges

Creating fundamental shifts in how people think and work

Sustaining long term change

Pull Thinking does a great job creating the foundation that makes Lean (and Six Sigma) successful and sustainable. It can also revive a Lean program that is struggling.

The Pull Principle states, "The primary forces that causes all movement is a Pull force; a Push force is the result of (or a response to) a Pull force. The most efficient way to create, grow, and improve is to Pull. Pull is the creative force of nature that no one can avoid or alter".

The book is organized into eight steps. The first step is the introduction of the Pull Principle and the distinction between Push and Pull. The second step shows how Push and Pull impact basic thought processes and decision making. Steps three through six show how to build a Service Flow Pull Structure from purpose statements. This shows everyone who their customer is, and illustrates how service flows through the organization (Note: this is different than a process flow). Each purpose statement or "Pull" has measures tied to them to complete the Four Pull QuestionsSM that define the Pull force. The four pull questions that create four dimensional alignment and agreement with internal customers, external customers, and suppliers are:

The methodology presented in this book is not only applicable to the workplace, it is applicable throughout every day life. The principles and concepts are a common sense way to deal with people and issues in all aspects of your life.

Pull Thinking is a very easy to read and understand book. The format of the book makes the methodology simple to grasp because of the presentation of the step-by-step approach followed by the case studies and examples. At the beginning of each step there is a simple flow chart that highlights the step presented.