my keyboard will not work

‎12-14-201803:29 PM

Product: pavillon slimline 400 pc series

Operating System: Microsoft Windows 10 (64-bit)

My keyboard will not work bought a new on and it will not work either. the mouse works but cannot put my password in to get into the windows all I get is put your password in and it will do nothing but blink any help will be appreciated thank you

my keyboard will not work

‎12-31-201810:19 AM

sorry did not get back sooner been busy with the holidays and all I have tried everything and nothing works tried to reinstall but it would not do anything as I say the keyboard will not let me put password in can only go to password screen and not further. Have windows 10 on flash drive tried that it would not do anything goes to password screen and nothing else checked to make sure hard drive ok and it works any help would be appreciated

my keyboard will not work

It is great to have you back and your patience is greatly appreciated.

I recommend you use the onscreen keyboard and login to your computer.

Here is how it is done.

Click on the icon Ease of Access on the bottom right on the login screen, which includes several options to assist users with disabilities. The option we’re looking for is On-Screen Keyboard. Click or tap it and you’ll see a full-size virtual replica of a standard keyboard layout appear on the screen. Enter the password using the onscreen keyboard and login to the computer.

Once you have logged in to the computer check whether the keyboard is working. If no, then uninstall the keyboard driver from device manager and then restart the computer and check.

Here is how it is done.

Start Control Panel, click Hardware and Sound, and then click Device Manager.

Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

my keyboard will not work

‎12-31-201806:54 PM

that is the problem I cannot put the password in even the on screen keyboard will not let me it does nothing. If I could get into it maybe I could figure out what has happened but if I cannot put my password in cannot do anything