[IP] Re: mInimed customer service

In my opinion the customer service depends on who you
talk with at the pump company. In October, actually
October 30th to be exact, my minimed 508 decided to no
deliver that morning, I thought I had figured out the
problem my self and got the pump working again. Well
later on that same day. Like 3 in the afternoon it did
it again. This time i called customer service, i went
through all the checks with the person on the phone and
the pump seemed to correct itself. I was also
reprimanded by the person on the phone for not calling
about the earlier problem. About 15 minutes later, the
pump did the same thing. So i called minimed again.
We tried the same steps but were unable to get it to
work. Minimed told me they would have a pump to my
house by 10:30 the next morning.
I called my endo's office to see what she wanted me to
do. She wanted me on NPH. Well i blew her off and did
small injections of H throughout the night. At 9:30 am
the next morning I had a referbished blue minimed 508 in
my hands. and a box and Envelope to send my broken pump
back in.
I got a call in January or someone did that my pump
was fixed and i had to let them know if i wanted to swap
pumps. I decided why bother switching back. I also
recieved a letter stating if i did not call them back
this pump would become my pump by default.
Last night I called to order my 3 months worth of
supplies. My last order was placed a week before the
sil serter came out. I was told that i would get one
with my next order of sils. The girl on the phone told
me that since i had been using the sils for so long and
not having problems i could not get one. Well i hung
up the phone and was annoyed.
So i called back and explained to them, that if god
forbid i were ever to hurt my hand, the reason i use the
sil instead of the soft sets is due to a thumb injury",
i did not feel my mom would be capable of inserting a
sil without a serter. That woman said we are back
ordered here, but let me put you on hold and check with
clinical. Well the woman from clincal came on the phone
and quess what i am getting a Sil Serter for Free.
Sometimes it is just who you talk too.
Wendy, Curley blue,MM508, MOe, the meter, larry the
lancer. together we are the 4 stooges.
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