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Category Archives: On-Hold Messaging

Steven Spielberg’s ‘The Post’ is currently wowing audiences and critics alike, sitting firmly in the UK and US top tens and picking up a whole host of Oscar nominations. The film tells the story of The Washington Post’s attempts to … Read more>>

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Customers now have more options available to them than ever before when it comes to contacting a business – whether it be text, Twitter, email or IM. But as businesses expand their presence across an increasing number of channels, it … Read more>>

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ROI is the key buzzword in branding – however you promote yourself, you need to know that your investment will deliver. Unlike other areas of business, it’s notoriously difficult to measure the return of your marketing activities. Yet this doesn’t … Read more>>

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Twitter has spearheaded the microblogging movement since it was first established in March 2006, and for 10 years, its defining feature has been its 140-character post limit. But this could all be about to change. Rumour has it that the … Read more>>

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At PH Media Group, we transform the caller experience by replacing beeps, silence or poor quality music with On-Hold Marketing productions that deliver a host of benefits. But how does this creative combination of script, voice and music make a … Read more>>

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As a company dedicated to transforming the caller experience, we know a thing or two about the telephone. However, even we were surprised by a recent article by Magazine Monitor, which highlighted the fact that there are 20,000 fake phone … Read more>>

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So far, we’ve considered the tailored brand experience in a range of new mediums such as smartphones and tablets. But when it comes to embracing this trend, businesses don’t have to just focus on the new. The telephone is the … Read more>>

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When it comes to portraying company image, the handling of customer calls is incremental .The latest statistics show that 73% of callers will not do business with a company again if their first call isn’t handled satisfactorily. And with existing … Read more>>

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As our study has revealed, effective call handling is of utmost importance to the modern consumer. And by delving deeper into the statistics in terms of age, gender and industry, we’ve established how the caller experience can be tailored to … Read more>>

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An important factor in effective call handling is perfecting the experience callers have when they’re on-hold – but this doesn’t necessarily mean reducing this time. Almost half the consumers questioned stated they were willing to wait on-hold for more than … Read more>>