Call 6 Investigates contacted Synchrony Bank and Lowe’s on August 8 on behalf of Bruce.

Bruce received an Aug. 9 letter from Synchrony Bank, which services the Lowe’s credit card, saying they have concluded their investigation.

“The disputed amount, all associated charges, and fees have been credited to your account,” read the letter. “We have updated the major credit reporting agencies (Equifax, Experian, and Transunion) to reflect our resolution of the dispute in your favor. It may take up to 4 to 6 weeks for the credit reporting agencies to remove the account information.”