AirAsia will make changes to its flight schedule in line with the Philippine government order to temporarily close the island of Boracay for rehabilitation from26 April to 26 October 2018.

During this six-month period, AirAsia will make the following changes to its scheduled Caticlan (MPH) and Kalibo (KLO) flights:

Suspended Flights

Route

Flight No

Dom/Int

Frequency

Status

Manila-Kalibo-Manila

Z2 709/710

Domestic

3x Daily

Suspended

Z2 711/712

Domestic

3x Daily

Suspended

Z2 715/716

Domestic

3x Daily

Suspended

Manila-Caticlan-Manila

Z2 221/222

Domestic

3x Daily

Suspended

Z2 223/224

Domestic

3x Daily

Suspended

Z2 225/226

Domestic

3x Daily

Suspended

Clark-Kalibo-Clark

Z2 100/101

Domestic

3x Weekly

Suspended

Cebu-Caticlan-Cebu

Z2 550/551

Domestic

1x Daily

Suspended

Clark-Caticlan-Clark

Z2 921/922

Domestic

1x Daily

Suspended

Kalibo-Seoul Incheon-Kalibo

Z2 36/37

International

2x Daily

Suspended

Z2 38/39

International

2x Daily

Suspended

Kalibo-Busan-Kalibo

Z2 58/59

International

4x Weekly

Suspended

Kalibo-Shanghai Pudong-Kalibo

Z2 28/29

International

1x Daily

Suspended

Flights with No Changes

Route

Flight No

Dom/Int

Frequency

Status

Manila-Kalibo-Manila

Z2 713/714

Domestic

1x Daily

Maintain

Manila-Caticlan-Manila

Z2 219/220

Domestic

1x Daily

Maintain

Guests from Australia and New Zealand who are affected by the changes and hold flight bookings during this period will be notified via email and SMS.

In order not to disrupt our guests’ holiday plans, AirAsia will mount additional flights to popular leisure destinations Palawan, Bohol, Cebu, and Davao in the Philippines.

AirAsia urges all guests to keep their email address and mobile number (with country code prefix) updated in their AirAsia member profile to ensure we can reach them for timely assistance.

Affected guests will be able to choose one from the following service recovery options:

Change destination: Option to be accommodated on any flights operated by AirAsia Philippines (Carrier code Z2) at no extra cost, subject to seat availability, government mandated taxes, and fare difference on international flights; or

Move flight date: Change to a new travel date on the same route without additional cost, subject to seat availability; or

Credit account: Retain the value of fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit shell is valid for booking within 90 calendar days from the date of issue; or

Full refund: Obtain a full refund to the amount equivalent to your original payment method.

Guests who wish to opt for move flight date / credit account are urged to complete an e-Form available at support.airasia.com: