The benefits at Bank of America are outstanding. My immediate supervisor's were supportive, listened to ideas and promoted an inclusive work environment.

Cons

On the job training is the norm in many areas, creates inconsistent processes. Recognition is lacking in some areas. Change to improve workflow is slow to be implemented.

Advice to Management

Senior management doesn't get it! Changes are made without considering how front line associates will be impacted. They need to listen to the people who are doing the work and consider their recommendations.