Horrible customer service!!
I purchased a sectional here and went with delivery which they hire out. They said that they would fax over our information to the moving company and we could expect a call the following week to schedule delivery. Since the hours here are Thursday through Sunday I could not contact them to tell them that the delivery company had failed to call until they opened again. I had to leave a message (since they do not answer) and did not get a call back until a full day later. The owner proceeded to tell me that it is my word against the delivery company that they failed to call, and had the nerve to tell me that I was RUDE! No apology for the trouble, just a tough crap attitude! I let her know that I would not be buying from them in the future and ended the call. SHE ACTUALLY CALLED BACK AND TOLD ME OFF IN A VOICE MAIL!!! I called the delivery company after I had gotten off the phone with her and they said she had faxed over the wrong phone number and that they had contacted her about it and she did not call them back! I would have been understanding about the mistake had she been in the slightest bit nice.
Clearly the owner does not care about customer service!!! DO NOT SHOP HERE!!!
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I love the wide variety of furniture in this store. Here you can find pieces that you won't see everywhere else. They sell fine furniture made by well-known and respected companies. I especially liked a sofa I purchased that had an Amish built frame. It is beautifully made and sturdy, unlike many pieces you might buy at some chain stores. The prices are in the medium range but you are paying for quality firniture.
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