"Human Touch" Important to Brand Trust

Despite the hype about technologies like artificial intelligence completely automating consumer engagement, when it comes to brand trust, consumers may not be 100% on board. A new poll reveals Americans rank engagement with a human customer agent as “very influential.” For more findings from an online survey of 1,050 U.S. consumers conducted by Harris Interactive Poll on behalf of ModSquad, view this exclusive infographic.

Download Infographic

DON'T STOP NOW!SEE MORE INFOGRAPHICS

Infographic

How Customer Service Affects Business

Learn what kind of impact good and bad customer service can have on a medium-sized business.