PCI Webinar with Mitchell Friedman Dealing with Passive Aggressive Behaviors Competency: Library Management Competencies Sub-Category: Staff Training and Development Have you ever worked with someone who, on the one hand, seems agreeable and easy to get along with? Who, on the other hand, indirectly resists others’ demands and avoids direct confrontation at all costs? If [...]Read Full Article →

PCI Webinar with Mitchell Friedman Why and How to Break Out of Your Comfort Zones Competency: Personal/Interpersonal Competencies Sub-Category: Finds opportunities to develop their full potential Each of us cultivates individual behaviors and practices in the process of mastering our work. These enable us to feel a sense of ease and control, in other words, [...]Read Full Article →

PCI Webinar with Mitchell Friedman Personal Journaling as a Tool for Professional Development Competency: Personal/Interpersonal Competencies Sub-Category: Finds opportunities to develop and use new ideas and achieve their full potential Making regular entries in a journal has long been touted as a tool for personal exploration. The practice is equally if not more valuable when [...]Read Full Article →

PCI Webinar with Mitchell Friedman The A to Z’s of Event Planning Competency: Facilities Sub-Category: Designs flexible and multi-use spaces to accommodate a variety of programs and services Imagine yourself surrounded by a roomful of people sipping wine and sampling tasty locally-produced hors dʼoeuvres. They’ve just heard from a trio of local authors who read [...]Read Full Article →

PCI Webinar with Mitchell Friedman Mastering Difficult Workplace Communications Challenges Competency: Personnel Management Sub-Category: Communicates clearly and regularly with staff about library, government or major community changes that may affect them Interpersonal communications in the workplace poses challenges even for the savviest of professionals. Yet some skills stand out. These include dealing with difficult people; [...]Read Full Article →

PCI Webinar with Mitchell Friedman Fuel Your Future Growth: Making the Most of Networking and Professional Development Opportunities Competency: Personal/Interpersonal Competencies Sub-Category: Develops and maintains effective relationships with others to achieve common goals Opportunities abound for working professionals committed to expanding their professional knowledge and connections outside of the workplace. Time and resources are limited, [...]Read Full Article →

PCI Webinar with Mitchell Friedman Crisis Management and Communications Competency: Personnel Management Sub-Category: Communicates clearly and regularly with staff about library, government or major community changes that may affect them You don’t have to look very hard to find crises in the news these days. Volkswagen and Chipotle are just two of the many organizations [...]Read Full Article →

PCI Webinar with Mitchell Friedman UNDERSTANDING YOURSELF AS A FOLLOWER Competency: Leadership Sub-Category: Empowers others to take ownership in decision-making and problem-solving Leaders need followers, and followers need leaders; moreover, in today’s world we must move skillfully from followership to leadership roles and vice-versa depending on context. That said, there’s a two-fold challenge to fulfilling [...]Read Full Article →