Presenting: the Remember Card Feature for Verve Cards!

Here at Quickteller, we are constantly trying to figure out ways to make the on-line payment experience a bit more convenient, while at the same time maintaining the security and safety of transactions. One time-consuming feature repeatedly came to mind: why do users have to repeatedly enter their full card details each and every time they have to carry out transactions?

So we gave it some more thought….hmmm…. OK.

Registered users have Quickteller accounts, why don’t we find a way to tie in their card details to their accounts and save some time?

Ties all your ATM cards to your unique phone number* you used to register for Safetoken**

Available on Quickteller.com, m.Quickteller.com

Will be available on select partner sites shortly

*Your unique phone number must have been verified by the system
**Safetoken OTP required

If you want to enjoy Remember Card when carrying out transactions, just register your Verve Card for Safetoken at the ATM using your unique phone number and then verify your phone number on Quickteller.com. If you have not verified your phone number on the system, you will be prompted to do so while carrying out a transaction on Quickteller.

How it Works:

Enable your Verve card for SafeToken

Login with your Quickteller details (i.e. username and password). If you do not have one, create one at Quickteller.com

Verify the phone number used for Safetoken (please note that you can register all of your cards for Safetoken using the same unique phone number)

Please note:

If you have not verified your phone number on the system, you will be prompted to do so while carrying out a transaction on Quickteller.

A Safetoken One-Time Password (OTP) is required to complete transactions over your bank’s set limit. If you have not registered your card for Safetoken, you will receive instructions on how to register for Safetoken at the ATM, via text or email.

What it will look like:

When you have successfully registered your Verve Cards for Safetoken at the ATM and verified your phone number, this is what your “Select a Card” screen will look like.

Neat huh?

Please follow this blog for more tips and new info on using Quickteller.

286 Comments

It is pleasing to learn of this new development. Since most transactions are now carried out on quickteller platform, saving some time will be of importance provided safety is not compromised. This initiative is very welcome.

Thank you Sir. Safety and security of our customers’ on-line transactions across all our platforms is paramount to us. A number of systems have been put in place to guarantee this. Be rest assured that you are protected. Keep using Quickteller!

I receive a safetoken OTP on my phone each time I carry out any transaction completely but I still have to input my card number all the time. Can you send me a mail on what to do step by step to enjoy the remember card features?

Ahmed hi, if your card is a Verve Card and has been registered for Safetoken, you will automatically be prompted to verify your phone number on Quickteller.com. Once verification has been done, the Remember Card feature will be activated. Please note that this works for Verve Cards alone for now. Thank you for choosing Quickteller.

Hi Tejiri, i recieve safe token sms anytime i carryout a transaction on Quickteller but i always input my card details which is always not convinient some times and i have attempted several time to register my card for the Remember Card Feature up to no avail. I’m using a Master Card and i can just see your words- That it works for only Verve cards for now. Does it mean that it does’nt work with a Master Card?

Happy New Year to you Frank! The Remember Card feature does not currently work with MasterCard. Your card may be listed but you will still need to enter the required card details – card no, expiry date, CVV2 and PIN – to complete payment. Thank you for choosing Quickteller.

Good innovation so long security won’t be compromised. I use the blackberry mobile app, I have ATM activated my verve card but unfortunately I can’t do trxns beyond #200 via the app. Kindly look into this problem pls. Keep up the good work.

Fred hi, the Remember Card feature is not currently available for MasterCard.However, you can get a Verve Card from your bank to make your online transactions more seamless. Thank you for choosing Quickteller.

Thank you for the feedback, We are always working on ways to make life easier for our customers. This is noted and we will work on making it easier, however we will also ensure whatever we do, we do not compromise on security.

Whao!!! This is all encompassing and I I give kudos to you guys. Right on my BB, I find the new app a bit slow but I feel it was due to the fact it has a lot of solutions on it. I also found out that it takes a longer to complete a transaction for example using the recharging module for top up. However in all, this is a wonderful achievements on your part and I am so pleased with this.

Adewunmi hi, please be assured that the security and safety of your online transactions is of paramount importance to us as we continue to offer value adding features to your online experience. Thank you for choosing Quickteller!

I’v been using this platform to make on-line transactions at my convinience, and amazingly I discovered one of your most efficient service (transfer to Account of my wish 24/7). But what assurance can you give to the existing and prospective users of this platform interms of service delivery when there is high inflow of subscribers that you might experience in the near future? and more importantly what confidence can you build in the users against the online fraudsters? Qteller simply makes transactions easier at fingertips.Good initiative.

This is a great development. However is it possible we have our OTP one time password sent to our email instead of the phone. A lot of us out there are not in the country to use our phone as authentication. sending the OTP to our mail will be a welcome idea.

Infact dis idea is. Just too nice because I make use of it whenever I feel like. It has no time limit .it has really saved me d stress of going to d bank all d time.its just too convenient nd easy even secure.

It’s a laudable improvement, no doubt. Yet I need you to explain why it is difficult to edit saved beneficiary details on this platform. Also, i observed that beneficiary’s phone number used for a particular transaction never tallies when making another transaction on same account.

Bright hi, the Remember Card feature is not currently available for MasterCard. However, you can get a Verve Card from your bank to make your online transactions more seamless. Thank you for using Quickteller.

I am a fan of quickteller. All my transactions are on done on the site and it’s more convenient because i don’t have to leave my house before sending money to friends and families. I really love the new interface of your website because it’s more simple to navigate. Thanks for the new implementation it will really help, retyping my card at all time is annoying.

I stopped using interswitch online sometime ago around February when I was offshore and needed to recharge my phones to call my family. My bank was debited but my was phones were never credited with vouchers. All efforts to contact the customer care was in vain as my mails were never given any reply till date.

What efforts has been put in place to forestall such occurrence to protect customers?

what does “invalid card pan” mean? I have used this platform successfully twice but after that I have been presented with error messages of either: “Your card is not registered for safe token’ or something like “your card pan is invalid”. Can u help me?

Tejiri, nice work you are doing. I think the ‘remember card’ application is also in use in some other banks like First Bank that I know. What I don’t know is if it is available for the Master Card users. Many Master card users, including me, would want you to expedite action so that we can also be saved the boring exercise of having to keep inputting card details every time. Once again, good work you are doing is recognized.

I have been using your platform for quite some time. it is quite robust and user friendly. The introduction of safe token is also a welcome idea. However, charging N30 per OTP is rather on the high side noting that in most cases the user would also have to pay another N100 as convenience fee. May I suggest that you work with your partners to come up with a way that would reduce drastically the additional cost. I am sure you guys are up to the task.

Ayo hi, thank you for choosing Quickteller! There are alternative ways to get your OTP without your having to send an SMS. You can generate one from the Quickteller App or instruct your bank to send it to you via your registered email. In addition, you can dial *322*0#. As long as you have registered for Safetoken, you should get your OTP using any of these ways.

Daniel hi, thank you for using Quickteller! We are looking into your suggestion and we hope to have this feature available soon. However, as it is currently if the beneficiary account name and number do not match the payment will not be made and will generate an error. Keep using Quickteller!

Thank you Sir. Please be assured that we have in place the best online security features. Today we have bank grade network infrastructure level security and for the past 6 years we have consistently maintained our PCIDSS certification which is an international recognised standard for payment card data transaction security. In order to complete a transaction you need to input your CVV2, PIN and a One-Time Password that is sent to your mobile phone. All these have been put in place to guarantee the safety of your online transaction on our platforms. We look forward to your patronage and recommendations.

I have been using your app on iPhone for quite some time. You need to update the software because when you get to the confirmation page and Transaction successful page, The page background is white and the text on it is also white very difficult to verify our transaction before processing it & after success transaction.

Yahaya hi, thank you for choosing Quickteller. Have you verified your phone number on Quickteller.com following your Safetoken registration at the ATM? If you haven’t pls do as this is required for the Remember Card feature. Should you have any other problems kindly call 01-9065000 or send an email to support@Interswitchng.com. Thank you.

I have been having series of challenges with this token issues. Sometimes my transaction sails through with me requesting for token via 32122. Some other times it give any of below errors; ‘Card not enable for safetoken…… or Subscriber has no active card on this platform for this financial institution’ Please advice what the issue is? I have activated my card via ATM with necessary deductions made. Why I am always having this issue with my card.

Raphael hi, thank you for your feedback! If you change your phone number all you have to do is to contact your bank to update your records to reflect this change. Once this is done, you will be fine. Best Regards!

This is a great platform you have created. Please, let it be safe for sustainability.
However, I have a question: In an event that I made a transfer of some amount to a receiver in error can I recover such funds? If yes, what are procedure involved.
Thanks.

Edward hi, in the event that this happens, you should immediately send an email to support@Interswitchng.com or call 01-9065000 to notify us of the situation with the details. We will then inform the beneficiary bank who will immediately take this up internally towards a reversal of the payment. Timeliness is key in resolving issues like these. Thank you for your kind comments and for choosing Quickteller: simple, safe, convenient.

Chidimma hi, thank you for choosing Quickteller. It works just fine. Kindly confirm that you are using a Verve card. If you have further enquiries pls call 01-9065000 or email support@Interswitchng.com.

Well done sir. Please, help resolve the recurrent ommission of the last digit of my smartcard number each time I want to make payment to renew my DSTV subsciption using http://www.quickteller.com.
My name is Sunny Onyenwosa
Smartcard No: 41354987372.
Phone No: 08060517429.
E-mail: sonyenwosa@gmail.com.

Sir. I have registered my Verve card at the ATM. I’ve tried to make payment for PHCN BIll; at the webpay, I clicked on “verify my phone number”; the response was :a verification had been sent to your phone”, enter the code”. Though my phone number was shown for verification but I did not receive any code on my phone. What will I do?

Is it compulsory that the mobile number that I registered for quickteller transaction is the same that I must download the quickteller application on? I could not complete transactions & kept receiving a prompt that ‘the customer reference number you have supplied is invalid for the selected service’. What could the problem be?

Oluwole hi, yes the phone number must be the same as it ties your registered Verve Card to your mobile phone and consequently the app. It also makes using the other mobile phone Quickteller based platforms like Quickteller IVR, SMS and USSD easier to use because once you call from that number it automatically lists your Remembered Card(s) as a payment option. Thank you for choosing Quickteller!

Ehijie hi, thank you for choosing Quickteller! To enable this feature on all our other platforms, kindly activate your card at the ATM. When doing this please state the same phone number as the one your app is on. When this is done do NOT activate on the app again. These are the steps:

Dear Sabinus, thank you for responding. I have already followed the process you have enlisted at the ATM; i’ve registered my phonenumber. However, when i loggin using the mobile or web platform it doesn’t bring out a drop that menu of my registered ATM card as indicated in the illustration on this post.

However, the ‘remember card’ feature works well on the quickteller mobile application, but doesn’t work on the web or mobile site, why?

Hi Ehijie, this can happen if the phone number you used for the Safetoken registration at the ATM is different from the phone number you used when trying to activate your account on Quickteller.com. If this is the case, kindly edit your registration/profile details on Quickteller.com to reflect the number you used for Safetoken registration.

Regarding the phone number inconsistency, it is apparently not the case as I used the same number I registered with at the Bank, for my reg. @ Quickteller.com and also at the ATM for the safe token registration.

Let me reiterate that the ‘Remember Card’ Feature works well on the Quickteller App for my mobile device, but ever since bank transfers were give me issues i resulted to using Quickteller.com. Where I have to type my card details for every transaction.

Used it today it is still not working, is there any other way to activate it on Quickteller.com

Ehijie hi, it looks like we broke something! Apologies! Kindly send an email stating the issue with your phone number and the last 4 digits of your ATM card to support@Interswitchng.com. Let us sort you out. Thank you for choosing Quickteller!

Hello Sabinus!
My case is similar to that of Ehijie.
I have registered my card at the ATM for safe token. But the “verify your phone” link and the drop down menu to input card details does not work when using mobile or web portals. And plus, my phone number on my registered quickteller account is consistent with the one I used for safetoken on ATM and thus nullified your response to Ehijie on phone number inconsistency issue. Pls could there be other problems?

Hello Sabinus!
I have tried to register my Skye bank verve/mastercard for safetoken @d ATM but it just doesnt work. Does it mean you guys no longer accept skyebank verve mastercard for payments on quickteller.com again? Cos I have made several purchases with the card before it just suddenly stops working.

Put more sucintly, my old card stopped working even before it expired (I have use it for several purchases before. i.e airtime) and to register my new card is a problem. Can this be resolved pls?

i am a regular user of Quickteller but since Quickteller upgraded their site i am unable to transact any payment. i have re-registered but to no avail. the error message i received was “Your payment was not successful
Your bank did not process the transaction. Kindly ensure you have enabled your card for online use at the bank and that you have sufficient funds”. What i dont understand is that do i need to take my card to my bank to activate online transaction for me or wot. i use mastercard.

Adetayo hi, thank you for choosing Quickteller! Safetoken OTP has been put in place to ensure the safety of your online payments. It is a regulatory requirement, whereby upon registering or activating your card for Safetoken OTP, each time you need to make a payment a One-Time Password (OTP) will be sent to your registered email address on mobile number for entry to complete the transaction. You can either contact your bank to register for you or you can do do by yourself at the ATM. Please read for more information: https://connect.interswitchng.com/no-seriously-why-you-should-carry-out-atm-card-activationsafetoken-registration/

i have tried registering my Access Bank verve card on several ATM’s in different cities, everything goes through to the last part then i get a message that registration was not successful. Is the problem with Access bank; Verve, the ATM’s or all three?

Beecee hi, thank you for your repeated efforts to register your card for Safetoken. At this point you may have to get in touch with your bank to get them to register your ATM card for you, as they may have placed some restrictions on it. Thank you for choosing Quickteller!

Hello,
I wish to report to you that several attempt made to send money to somebody was failed I call your line the person that attended to me asked me to place my cvv still it did not work so pls kindly tell me what to do .
How can I download Application for such transaction App. for pc & hand set.
best regard
Obioma Vincent Onyechi

I’ve registered by verve card for safe Token and my bank, Union Bank had notified me that my verve card had been registered for safe token. But each time I want to make payment, no verification code nor OTP is sent to my registered phone no; instead, I have to input all the card details b4 the OTP will be sent to me, even at that I have to call a code or no (*805*0#) before the OTP will be sent to me. Pls, resolve this ambiguity to convenient online payments.

I’ve registered by verve card for safe Token and my bank, Union Bank had notified me that my verve card had been registered for safe token. But each time I want to make payment, no verification code nor OTP is sent to my registered phone no; instead, I have to input all the card details b4 the OTP will be sent to me, even at that I have to call a code or no (*805*0#) before the OTP will be sent to me. Pls, resolve this ambiguity for convenient online transactions. (Note every transaction I made outside quickteller always request for my quickteller log-in details

Happy New Year to you John! Thank you for choosing Quickteller. The fact that by dialling *805*0# you receive your OTP means that your card has been registered for Safetoken. Sometimes, the OTP does not get sent to your phone automatically for a number of reasons some of which are outside our control. Pls send an email to support@Interswitchng.com or call 01-9065000 with the last 4 digits of your card, bank name so that a proper investigation can be done towards a solution of the delays and delivery failure of OTP. Thank you again.

I suggest you state the banks that require direct registration for OTP rather than thru ATM
I had that difficulty initially until you advised I call the bank.
Also consider granting auto remember card status after the initial successful OTP transaction
this will make the process friendlier I hope. Thanks

Hi Quickteller Team, It’s gratifying to know that something as good as your services could come out of our country. So far, I’ve been quite impressed by the speed, reliability and safety of your services. Please keep up the good work and don’t let me down. May grace abound for you in this regard. God bless

Hi, thank you for choosing Quickteller! To remove a Verve Card pls send an email to support@Interswitchng.com. Adding multiple cards to the Remember Card feature is simple, as long as the card is activated for Safetoken using the same phone number as before, your card will be automatically listed.

Pls, my phone no is yet to be verified. Each time I make any transaction I will be prompted to verify my phone no. But no verification code is sent to my no. I have to complete my transaction by entry-in all the card details. whereby an OTP will be sent to my phone no. to complete the transaction. Pls, correct this for me for easy transaction on your platform. Tnx

I haven’t been able to process any transaction online for some time now because I do not know what my OTP is anymore as I have received different OTP notifications from you. Is it possible to have a new one or a possible means of resetting my OTP. it is really not convenient looking for an ATM machine lateaim the late or in case of an emergency to be able to transact urgent businesses. Your prompt response would be appreciated.

I wanted to change the email address of my quickteller account, support said its impossible.
So I created a new quickteller account with my new email. Now, the phone number i want to verify is already verified on the old account. How can I delete that phone number from the old account, so I can verify it with my new quickteller account. I like having all my financials organized, and my old email was always receiving junk, so I’ve been moving all my financials to my new email.

“How can I delete that phone number from the old account, so I can verify it with my new quickteller account.How can I delete that phone number from the old account, so I can verify it with my new quickteller account”

Moses hi, thank you for choosing Quickteller. I am assuming that both your current and savings accounts are linked to the same card? Unfortunately, we do not have this feature to support multiple accounts linked to the same card yet. But this would serve as feedback for us and we’d definitely look into including this feature in future upgrades.

we downloaded the application for my friend and register it online, we even remember the card,, for his own he can only check account balance. but to recharge or transfer the account won’t show up..but he can go to extra and check the account.. for his uba card is saying unknown account..he has two first bank ATM one is working and the other refused to show up..pls advice us sabinus…

Moses hi, thank you for downloading the Quickteller App. First, the app does not currently allow more than one card issued from the same bank. This explains why only one of your FirstBank cards will work. With respect to the UBA card not working kindly “Refresh Data” on your device while running the app, check account balance and then try to carry out a transaction. It should work just fine. However, if the challenge persists kindly send an email to support@Interswitchng.com or call 01-9065000.

please tejiri, i recently downloaded the quickteller app on my lumia…..each time i try using the remember card feature on the application…i will get a messege that…”virtual card already registered with another wallet”….what should i do? is there any way i can deactivate it from the already registered wallet which i don”t know about??? ur candid help will be appreciated…..

Henry hi, thank you for downloading the Quickteller App. Kindly send an email to support@Interswitchng.com or call 01-9065000 providing your phone number and the last 4 digits of your ATM card. Our customer care team will investigate to see what the challenge is and help resolve it.

Elizabeth hi, thank you for registering on Quickteller. Visa Cards do not currently work on Quickteller. MasterCards and Verve Cards work on Quickteller with Verve Cards providing greater convenience. Perhaps you could request either a Verve Card or a MasterCard from your bank. Thank you for choosing Quickteller.

there is this one way debit that arise from a transfer I did, I transfer a said amt to my wife account only for the amount to be reversed back to me, my account was credited but my wife was debited the said amt. meanwhile her account was never credit initially.

Wonderful innovation. Been a user for years now (online and now mobile app). I have severally tried using the remember function on the app. Registered thrice on ATM’s and am yet to utilize the remember function.

Is there anything i’m doing wrongly? What do i need to do? Kindly advise on proper steps to register.

Alexander hi, thank you for choosing Quickteller! We appreciate your patronage. If you are using a Verve Card you should have no challenges in registering your card for Safetoken and using the Remember Card feature. Just register your Verve Card for Safetoken at the ATM using your unique phone number and then verify your phone number on Quickteller.com. If you have not verified your phone number on the system, you will be prompted to do so while carrying out a transaction on Quickteller. Should you have further challenges, pls send an email to our support team: support@Interswitchng.com with the details providing the last 4 digits of your ATM card so they can investigate.

I have been using quickteller app for over two months now. Recently, the app always crashes. Why?
I’d also like know how to activate and use my Sterling bank ATM card. that’s the only that has not worked.
Thanks for making transactions so convenient for me.

Hi Team, the remember me feature stopped working a long time for my verve card and m-Pin. Anytime I select those, the payment never completes. But if I select the verve card option and manually enter the same card details, the transaction gets completed. What do I do?

I recently renewed my verve card and registered it via ATM. The problem now is that each time I try to make a transaction it comes up with the message ‘ system error. Try again later’. How can this be rectified?

This is good but one sided. What of others that are using Master card? You know quickteller does not allow Visas card too.
Secondly,quickteller is in the habit of telling you that your transaction failed and if you repeat the transaction and you receive failed message the bank will still remove the sum by debiting you twice. I am imploring you to look at this. It causes a lot of embarrassment most times

I made several top-ups to my mobile phone and the transaction was not successful but monies where deducted out of my account, it’s has been almost 1 week since i did this transaction and up until now the monies have not been reversed to my account.

Secondly, i viewed my payment history recently and i noticed i have been topping up a particular mobile phone number. please note, i did not authorize nor have no prior knowledge of this transactions and monies where not deducted from my account..

I have tried to reach the number listed above but to no avail. I have written several emails to support team and up until this minute, not one of my several emails has been acknowledged. I don’t want to start having 2nd guesses, still keeping my fingers crossed that this issue would be resolved soon.

Oluwaseun hi, some banks pre-register their cards for Safetoken. Kindly confirm if this is the case with your Verve Card. If so, skip the registration process on the app and carry out an account balance enquiry on the app. Your card should be automatically listed. Thank you for choosing Quickteller.

I just did a Bank transfer and I got a message saying Unsuccessful and yet my Bank account has been debited the amount, the receiver did not receive it and I have not received any confirmation message as sms from quickteller saying it has been reversed.

Akhiwu hi, thank you for choosing Quickteller! Kindly confirm that you are using a Verve Card and that this card has been registered for Safetoken. Then as you try to use it to pay, the platform will automatically prompt you to verify your phone number that you used to register for Safetoken. Do this and you will be fine.

Popoola hi, thank you for choosing Quickteller! Kindly confirm that you are using a Verve Card and that this card has been registered for Safetoken. Then as you try to use it to pay, the platform will automatically prompt you to verify your phone number that you used to register for Safetoken. Do this and you will be fine.

Please i have verve card and have registered my card on the ATM machine but my account does not have the so called remember card feature. is this not working already? if not why is mine different my username quickteller username: chrisdon2000

hi, i use verve card, and my card has expired, now i cant use my new card with my Android application, it have block my card, it keep telling me ( Maximum pin exceeded. i have re reset it twice in my bank and any time i use it on the application its still shows the same thing. plz i need ur help. i have uninstall the application and re install it still not working, i have input the new card number and refresh it, it still showing the same message.

Oluwaseun hi, There is no link to register your Verve Card for Remember Card. However, you will be prompted to do so while carrying out a transaction on Quickteller. Thank you for choosing Quickteller.

Hi, It is actually very convinience and time saving especially at weekend, public holidays and even when one is not fit to go to the bank or atm. I was on my bed on sunday and sent money when I was receiving querry from my little daoughter of 7 in Lagos over buscuit/sweet money and while am in Abuja, men, you guys are great; but keep an eye on FRAUDSTERS.
Bless you all.

I registered my verve card for safetoken in April, i tried to verify my phone number on the Quickteller website this morning to activate he “Remember Card” feature but got the message ‘there is no card registered’ or something like that. Yet i get safetoken alerts to authenticate transactions. Please advice.
Meanwhile, it’s been great using Quickteller.
Thanks

Mubolistic hi, thank you for choosing Quickteller. As long as you have successfully registered your Verve card for Safetoken and have been receiving OTP, all you need to do is to check your list of cards and your Verve card should be displayed as a payment option whenever you want to pay for a service on Quickteller. However, pls ensure that you are logged on to Quickteller when you do this. Should you have any other challenges, kindly send an email with the details to support@Interswitchng.com.

On the other hand, can I transfer funds from my Access bank savings account to my UK bank account using quick teller? I don’t have online banking on the Access bank account but I have my verve card with me. Thanks

I just changed my handle and installed the quickteller mobile app on the new phone, i’m also using a new sim card for my handle (which means my number has changed) but the old number is still active with me. I tried to use the quickteller but i noticed it is asking me to reload my cards and after i had tried doing this again on the ATM using the new number, nothing has comed-up ever since.

Michael hi, you can re-register for Safetoken at the ATM using your new mobile number and you will get the OTP on your new number going forward. Should you still have challenges kindly call our customer care on 01-9065000 or send an email to consumersupport@interswitchng.com with the details. Thank you for choosing Quickteller.

I have been using FCMB verve card without problem on quickteller platform, but moment i change to master debit card barely a month now, i have not been able to register safe token or use it for any transaction.

I am currently in switzerland and i have not been able to pay for my DSTV subscription via quickteller. Most of the time it tells me session expired when i am still trying to Log in and when i finally succeed it takes me up to a stage and request for a token.
How do i get this token sent to my email address so that i can make my payments with my Nigerian Verve card.

Please I have been trying to register my Ecobank Master card for safe token service, it has been failing, is there any issue with your quickteller platform? Please let me know any other means of registering for safe token apart from ATM.