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serco group plc (SRP) Details

Serco Group plc operates as a service and outsourcing company serving public and private sector organizations. It operates through four segments: UK & Europe, Americas, AMEAA, and Global Services. The UK & Europe segment offers home affairs services, including custodial accommodation, prisoner escort and custody, and accommodation and transport for asylum applicants; and clinical services and custodial health services. It also provides training, engineering, and operational support to the Royal Air Force, the Army Air Corps, and the Royal Navy’s Fleet Air Arm, as well as systems engineering, safety assurance, and risk management services. In addition, this segment offers transport, traffic management, and lifeline freight and passenger ferry services; operates both Northern Rail and Merseyrail in the United Kingdom; provides environmental services, including refuse collection, recycling, street cleansing, and grounds maintenance; and manages leisure facilities for local councils, community leisure trusts, and universities across Britain. The Americas segment provides professional, technology, and management services focused primarily on the U.S. federal government, as well as for Canadian government, and the U.S. state and municipal governments. The AMEAA segment offers services, including transport, justice, immigration, health, defense, and other direct services, such as facilities management in Australasia, the Middle East, Asia, and Africa. The Global Services segment provides end-to-end business process outsourcing services, including customer contact, middle and back office, and consulting and technology services. This segment serves banking, financial services, and insurance; travel, hospitality, and transportation; retail, healthcare, utilities, and manufacturing; and telecom, technology, online services, and media industry groups. The company was founded in 1929 and is based in Hook, the United Kingdom.

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serco group plc (SRP) Key Developments

Serco Group Plc, Freightliner Group and Network Rail Consulting Ltd Secure First Major Rail Contract in Saudi Arabia

Feb 23 15

Serco Group plc announced that a Serco-led consortium has signed a contract with the Saudi Railway Company to be its partner, providing management and technical support for operations on the North South Railway (NSR). The contract, which starts immediately, has a total value to Serco of approximately £120 million over five years and is Serco's first major rail contract in Saudi Arabia. Under the partnership arrangement, Serco will operate as prime contractor and will provide technical support for passenger operations. Other consortium members include Freightliner Group, who will take lead responsibility for providing freight expertise and support, and Network Rail Consulting, who will provide infrastructure technical support. The consortium will use its international expertise in rail operations to develop and implement operating procedures and systems, provide management and technical assistance, and deliver training and expertise to support the development of capabilities within SAR and its personnel.

Blackstone Reportedly Makes An Offer For Serco

Feb 18 15

The Blackstone Group L.P. (NYSE:BX) has made a surprise offer to buy back Serco Group plc (LSE:SRP) (formerly Intelenet) as formal bids were fired last week for the asset put on the block, people familiar with the matter said. Blackstone and The Carlyle Group LP (NasdaqGS:CG) are said to be strong contenders even though other financial investors and strategic bidders like Sykes Enterprises, Incorporated (NasdaqGS:SYKE) and Teleperformance S.A. (ENXTPA:RCF) have fielded offers. Barclays PLC (LSE:BARC) could potentially partner with Blackstone to reclaim Intelenet, sources said. Serco, which has mandated Citigroup to run the sale process, is evaluating the offers currently.

Serco Secures a New Three Year Contract for Delivering Contact Centre Services for the National Careers Service

Feb 16 15

Serco, has secured a new three year contract for delivering contact centre services for the National Careers Service. The new centre will be accessible seven days a week and 14 hours a day on the telephone and online, to provide a careers information and support service for adults in England as well as additional comprehensive advice and guidance for young people. Sponsored by the Department for Business Innovation and Skills, and managed by the Skills Funding Agency, the new contract is expected to be worth in the region of £6 million for an initial three year term with the option to extend for a further two years. The contract will see careers advisers engaging with customers across a wide range of channels - from telephone, web chat, email and SMS to message boards and social media platforms. The call centre will also be the first point of call for adults seeking face to face advice in their local community. There will also be a strong focus on developing new partnerships with other external organizations and maximizing brokerage with schools, employers and local service providers.

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