This morning I went to Chewy.com to buy Acana dog food & Fromm treats. I have been buying Orijen & Acana from Chewy for years. Not finding my Fromm treats I called customer service & was told that those companies will not do business with Petsmart.

This message has been edited. Last edited by: Anush, September 08, 2017 04:38 AM

All of our dog food (and treats) are delivered by Amazon Prime (USPS nowadays). We get lots of good packing paper, which I never understood why they use with 30-40lb bags of dog food, because the paper is immediately compressed to nothing. But the packing paper is donated to the local UPS/FedEx delivery store, which is also our local sewing machine repair center.

I used to buy Nutrisource from Chewy but now I have to go to a place that's a pain in the ass to get into, or drive all the way over across town to get it. I bought 4 bags of Nutrisource cat food as soon as I got the notice and have 1 left. I used the 50% off deal to try another brand and it looks like the cats like it ok, and I can get it almost anywhere, except the grocery store.

Why does everything have to get messed up? I really liked Chewy because they were cheaper and their shipping was FAST. I got my food one time the day after I ordered it! It never took more than two days to get anything I ordered.

I used to buy Fromm from Chewy as well. I found a local independent store that carries it for the same cost (Chewy didn't discount or allow promos on Fromm). It's a great store with helpful staff that I wouldn't have found otherwise. I miss two day delivery to my doorstep, but I can live without that, at least for my dog food.

Originally posted by Jeff Yarchin:...I know a family owned independent retailer would work hard for and appreciate your business.

For a while we bought Merrick canned cat food from a small pet store in DeKalb, IL, but nearly every third case of food was damaged. We discussed this with the owner, who couldn't explain it, and was getting frustrated with taking back rancid food.

We switched to the Petco store in DeKalb, paid about 30 cents more per can for the same food, but never had an issue with spoilage again.

I always prefer small retail to big box, and in defense of the first pet store, Merrick seems to be a pretty "quirky" company to deal with. It isn't the only time I've seen a small business struggle where the big box has it easier.

--------------------------Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats. -- H L Mencken