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This is an operations leadership role with responsibility of delivering a robust deployment and performance of the product for a large client. You will be leading a team of Operations Associates and be responsible for end-to-end quality deployment of our core product in large scale manufacturing industries. You will be the custodian of field trials, business process mapping, change management, training and user adaption.
Overview of the Role:
• Understanding business processes and creating high quality Business Requirement Documents (BRD) for building robust solutions.
• Manage all external stakeholders and ensure successful deployments of the product.
• Effectively interact with senior executives of clients and
• Develop and continuously update/improve the training material and its communication.
• Build an operational roadmap for the client to internalise our enterprise product.
• Ensure operational excellence and improvement and deliver on all operational KPIs.
• Build, train and manage the team performance. Ensure cost control and optimisation.
• Work closely with the product team and business development team and contribute towards setting the product KPIs, core specifications and deadlines.
Requirements:
• Someone who is a quick learner and enjoys challenges of a fast-moving environment
• Analytical and highly systematic in breaking complex problems into fundamentals and building a ground up solution.
• Excellent interpersonal skills and capability to leverage that in driving decisions.
• Minimum 3 years of experience in operations or process improvement roles. Experience in the core manufacturing space is preferred.
Personality Adjectives: Assertive and persuasive, analytical and a problem solver, good leader, go-getter, calm under pressure and adaptable.