Video Overview

On time pickup

On-time is measured by whether you make the pickup time listed on the ratecon. For last-minute loads, or delays caused by issues on previous Convoy loads, we do not count that against the carrier. If you see anything in your record you disagree with, email compliance@convoy.com with a specific shipment number.

No cancellations or "Fall Offs"

Fall offs are counted anytime you cancel a load. For cancellations caused by issues on other Convoy loads, we do not count that against the carrier. If you see anything in your record you disagree with, email compliance@convoy.com with a specific shipment number.