We enable opportunities and add value for you, rather than simply working on a transactional model.

Named cross functional support team in place throughout account, service and billing teams. Some partners will drive you towards using their portal services, we prefer the human touch and you will always be able to speak to someone who can help you with any queries or problems.

Dedicated order management team and field project managers in place, plus a dedicated field project manager assigned to large or complex data solution projects. Access to the Director Resolution Office (DRO) for installation escalations.

We are a VMB ACE (Advanced Customer Experience) account in terms of support, which is your guarantee that service management, procurement, billing and fault management services are delivered at the highest level. You gain access to a dedicated Strategic Partner fault support desk and service issues are raised with senior agents via an exclusive ITPS PIN access code, bypassing the usual 1st and 2nd line fault teams.

Network Investment – ITPS and VMB have invested over £1m in the network, including a 10Gbps high capacity optical network linking our three ISO27001-certified, Tier 3 data centres together. This facilitates fail over to another data centre and also allows rapid transfer of data between locations, so even the total loss of any data centre would have no effect on customers. The design delivers fault tolerance and automatic failover in a truly self-healing network.

Customer quote

“ITPS quickly understood how to expand our performance base by interacting with an existing customer to advise on solutions that were fit for purpose. Using ITPS as an additional arm to our existing services, they were able to deliver a solution for 75 circuits. The diligence during the delivery was supported by their project management and Professional Services Department.”

Virgin Media Business

“We choose our partners carefully, and have worked side by side with ITPS for over a decade, using our combined expertise to develop technology solutions that meet the challenges their clients face. This long-standing relationship has given us faith in the depth and breadth of their technical knowledge and experience, which make them ideal candidates for Strategic Partner status.”

Contact Ian Donaldson on 0191 442 8300 or ian.donaldson@itps.co.uk to learn more about the benefits of becoming an ITPS channel partner today.

As IT becomes increasingly complex, and cyber-attacks and ransomware situations continue to make the headlines, organisations from SMEs to large corporates are choosing to offload the burden of managing their IT infrastructure to a trusted partner who can deliver IT as a service.