Web Content Viewer

Locating and Installing Your Download

When your download is complete please use the instructions below to begin the installation of your download or locate your downloaded files on your computer.

Firefox

Click the down arrow in the top right of the browser

Windows Users - Click the small image of the folder next to your download
Mac Users - Click the small image of the magnifying glass next to your download

The folder that contains your download will now be open

Safari

Mac Users - Click the down arrow in the top right of the browser
Windows Users - Click the gear wheel in the top right of the browser

Click the small image of the magnifying glass next to your download

The folder that contains your download will now be open

Internet Explorer

Click the gear wheel
in the top right of the browser

Select 'View downloads' from the menu

Select 'Location' next to your download

The folder that contains your download will now be open

Edge

A white bar will appear at the bottom of your browser window which will contain
your download. Once the download is complete click 'Run' to begin the installation or
click ‘View downloads…’ to view the list of all recently downloaded files.

If the white bar is not visible you can also access the list of recently downloaded files by
clicking the 3 small horizontal lines located in the top right of the browser

Click the down arrow icon to access the Downloads menu, from this list you can install
the download by clicking on the file name

Alternatively, click 'Open folder' to open the folder on your computer that contains
your downloaded files

You can then begin the installation of your download by double clicking your downloaded file

Chrome

A grey bar will appear at the bottom of your browser window which will contain your download. To install your download click on the name of the downloaded file. Alternatively you can click ‘Show all downloads…’ to view the list of all recently downloaded files

If the grey bar is not visible you can also access the list of recently downloaded files by clicking the 3 small horizontal lines
located on the right of the address bar

Select 'Downloads' from the menu and the list of recently downloaded files will open

From this list you can also install the download by clicking on the file name

To open the folder on your computer that contains your downloaded files please select the 'Open downloads folder' link on the right of the page

The folder that contains your download will now be open

Adobe Acrobat

If you have downloaded a PDF manual and require Adobe Reader, please download the latest version

DISCLAIMER

CANON U.S.A.,Inc. MAKES NO GUARANTEES OF ANY KIND WITH REGARD TO ANY PROGRAMS, FILES, DRIVERS OR ANY OTHER MATERIALS CONTAINED ON OR DOWNLOADED FROM THIS, OR ANY OTHER, CANON SOFTWARE SITE. ALL SUCH PROGRAMS, FILES, DRIVERS AND OTHER MATERIALS ARE SUPPLIED "AS IS." CANON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
CANON U.S.A.,Inc. SHALL NOT BE HELD LIABLE FOR ERRORS CONTAINED HEREIN, OR FOR LOST PROFITS, LOST OPPORTUNITIES, CONSEQUENTIAL OR INCIDENTAL DAMAGES INCURRED AS A RESULT OF ACTING ON INFORMATION, OR THE OPERATION OF ANY SOFTWARE, INCLUDED IN THIS SOFTWARE SITE.

I have read and understand the information above, and wish to download the designated software.

CANON DIGITAL VIDEO EQUIPMENT LIMITED WARRANTY

FOR THE UNITED STATES

The limited warranty set forth below is given by Canon U.S.A., Inc. ('Canon USA') with respect to Canon Consumer Digital Video Equipment (the 'Equipment') purchased in the United States. This limited warranty is only effective upon presentation of your Bill of Sale or other proof of purchase. The Equipment is warranted under normal, non-commercial, personal use, against defective materials or workmanship as follows: Parts: Defective parts will be exchanged for new parts or comparable rebuilt parts for a period of ONE YEAR from the date of original purchase, except for a defective Video Head, which will be exchanged for a period of three months from the date of purchase. Labor: For a period of ONE YEAR from the date of original purchase, labor will be provided free of charge by our factory service centers or designated service facilities located in the United States. When returning Equipment under this warranty, you must pre-pay the shipping charges, and you must enclose the Bill of Sale or other proof of purchase with a complete explanation of the problem. During the ONE-YEAR warranty period, repairs will be made and the Equipment will be return-shipped to you free of charge. For repairs after the warranty period is over, you will be given an estimate of the cost of repair and an opportunity to approve or disapprove of the repair expense before it is incurred. If you approve, repairs will be made and the Equipment will be return-shipped to you. (shipping charges apply). If you disapprove, we will return-ship the equipment at no charge to you.

Canon brand peripheral equipment and software which may be distributed with, or factory loaded on, the Equipment, are sold 'AS IS' without warranty of any kind by Canon USA, including any implied warranty regarding merchantability or fitness for a particular purpose. The sole warranty with respect to such non-Canon brand items is given by the manufacturer or producer thereof. If the Equipment contains a hard disk drive, Canon USA recommends that data stored on that drive be duplicated or backed up to prevent its loss in the event of failure or other malfunction of such drive.

Canon USA shall have no responsibility under this limited warranty for use of the Equipment in conjunction with incompatible peripheral equipment and incompatible software. In order to obtain warranty service, contact the authorized Canon retail dealer from whom you purchased the Equipment or call the CANON INFORMATION CENTER AT 1—800-OK-CANON). You will be directed to the nearest service facility for your Equipment.

This Limited Warranty covers all defects encountered in normal use of the Equipment and does not apply in the following cases:

Loss or damage to the Equipment due to abuse, mishandling, accident, improper maintenance, or failure to follow operating instructions;

If the Equipment is defective as a result of leaking batteries, sand, dirt or water damage;

If defects or damages are caused by the use of unauthorized parts or by service other than by Canon USA's factory service centers or authorized service facilities;

This Limited Warranty does not cover cabinet (exterior finish), video cassette tape, head cleanings, nor does it apply to Equipment purchased outside the United States. This warranty does not cover units sold to rental firms, military operations, hotels, schools, hospitals or for other commercial, industrial, or institutional applications. These uses are covered only by such specific warranty as Canon may issue with such sales. This Limited Warranty does not apply to accessories or consumables for the Equipment, which are sold “AS IS”, without warranty of any kind by Canon USA. Please retain this warranty card and your Bill of Sale as a permanent record of your purchase. This card is most important in order to be sure you are contacted right away should there be a safety inspection, modification or product recall under applicable laws or regulations.

NO IMPLIED WARRANTY, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE APPLIES TO THIS EQUIPMENT AFTER THE APPLICABLE PERIOD OF EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS EQUIPMENT SHALL BIND THE UNDERSIGNED (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU). CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR PROFITS, EXPENSE FOR SUBSTITUTE EQUIPMENT OR SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, INCLUDING WITHOUT LIMITATION, LOSS OR CORRUPTION OF DATA STORED ON THE EQUIPMENT’S HARD DRIVE, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON USA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA BE GREATER THAN THE PURCHASE PRICE OF THE EQUIPMENT SOLD BY CANON USA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF USE, MISUSE OR INABILITY TO USE THE EQUIPMENT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF CANON USA. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU).THIS WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS EQUIPMENT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. CANON U.S.A., INC

Compatible Supplies & Accessories

Canon offers a wide range of compatible supplies and accessories that can enhance your user experience with you VIXIA HF S21 that you can purchase direct. Scroll down to easily select items to add to your shopping cart for a faster, easier checkout. Visit the Canon Online Store

Battery Pack BP-809(S)

Battery Pack BP-819

Battery Pack BP-820

Belkin Mini HDMI RTL

This cable is designed for connecting to your television's component input so that you can playback both high-definition video and multichannel, digital audio quality through just one cable.

MSRP: 19.99

CA-570 Compact Power Adapter

This compact adapter powers your camera from an AC power supply and charges your batteries on the camera. This allows for uninterrupted recording of your special events and keeps your batteries ready to go.

MSRP: 125.0

Component Cable CTC-100

Use this cable to connect a high-definition camcorder to a compatible HD monitor or projector to see the quality images you expect.

MSRP: 50.0

DW-100

Key to enjoying the superb video produced by the latest Canon High Definition and Standard Definition camcorders is sharing that video with family and friends. Now, it's easier than ever to transfer and backup footage from your camcorder onto DVDs with the Canon DW-100 DVD Burner. Created to provide data backup for Canon Hard Disk Drive and Flash Memory camcorders, the DW-100 allows you to connect to a compatible Canon camcorder to download video and burn AVCHD or Standard Definition DVDs. Still images captured in your compatible Canon camcorder can also be sent to the DW-100 and from them a "photo movie" can be created. The DW-100 will also play back the AVCHD discs created in the burner on an HDTV monitor through your VIXIA High Definition Flash or Hard Disk Drive camcorder.Read More

DW-100

Key to enjoying the superb video produced by the latest Canon High Definition and Standard Definition camcorders is sharing that video with family and friends. Now, it's easier than ever to transfer and backup footage from your camcorder onto DVDs with the Canon DW-100 DVD Burner. Created to provide data backup for Canon Hard Disk Drive and Flash Memory camcorders, the DW-100 allows you to connect to a compatible Canon camcorder to download video and burn AVCHD or Standard Definition DVDs. Still images captured in your compatible Canon camcorder can also be sent to the DW-100 and from them a "photo movie" can be created. The DW-100 will also play back the AVCHD discs created in the burner on an HDTV monitor through your VIXIA High Definition Flash or Hard Disk Drive camcorder.Read More

Neck Strap NS-10

Neck Strap for your FS Camcorder.

MSRP: 18.0

Professional Video Bag SC-A1000

The Canon Professional Video Bag provides ample storage and protection for your camcorder and accessories. This case can be conveniently carried by hand or via the comfortable shoulder strap, providing convenient hands-free protection.

Shoulder Strap SS-650

Soft Case SC-A70

Soft Case SC-A75

This small but rugged case can conveniently be carried by hand or via the comfortable shoulder strap, with each option providing added security and the shoulder strap method providing convenient hands-free transportation.

MSRP: 35.0

Soft Case SC-A80

Fits most Canon Consumer Camcorders with large front-zippered pockets, two carrying straps with overlapping grip and a removable shoulder strap.

MSRP: 35.0

Tele Converter TL-H58

The Canon Tele-converter TL-H58 is optically matched to the superb quality optics used in Canon's high definition camcorders (which have a 58mm filter diameter). Offering a magnification factor of 1.5X, this converter provides an extended telephoto range, allowing distance subjects to be captured with brilliant clarity.

MSRP: 480.0

VIDEO CASE FC-20

VIDEO CASE FC-20

VL-5 Video Light

Video Flash Light VFL-2

The Canon Video Flash Light VFL-2 is a combination video light and external flash for Canon camcorders equipped with a Mini Advanced Accessory Shoe. No additional power or wires are needed for its operation.

MSRP: 190.0

Video: CarePAK PLUS (2YR)

CarePAK PLUS offers protection from accidental damage such as drops, spills, power surges, and more, including normal wear and tear, beyond the standard warranty period. It also includes Image Recovery (included with Cameras, Camcorders, and Printers with a memory card slot only), priority repair service, free return shipping, $0 deductible, genuine Canon factory service with only genuine Canon parts, and is transferable if you sell or gift your product. With a CarePAK PLUS, a damaged product will be repaired to good working condition or replaced with an equivalent product.

MSRP: 86.99

Video: CarePAK PLUS (3YR)

CarePAK PLUS offers protection from accidental damage such as drops, spills, power surges, and more, including normal wear and tear, beyond the standard warranty period. It also includes Image Recovery (included with Cameras, Camcorders, and Printers with a memory card slot only), priority repair service, free return shipping, $0 deductible, genuine Canon factory service with only genuine Canon parts, and is transferable if you sell or gift your product. With a CarePAK PLUS, a damaged product will be repaired to good working condition or replaced with an equivalent product.

MSRP: 124.99

WRIST STRAP WS-20

Wide Converter WD-H58

The Canon Wide-converter WD-H58 is designed to match the exceptional level of optics used in Canon's high definition camcorders (which have a 58mm filter diameter). Providing a magnification factor of 0.7X, this converter offers an extended wide angle view. It is ideal for capturing: landscapes, family group shots, and stage presentations.