Booking Policies

Rates: All rates are per night, based on occupancy indicated, and in Canadian Dollars. Rates are subject to Municipal Hotel Room Tax (2%), Provincial Hotel Room Tax (8%) and GST (5%). Total Tax rate is 15%. Rates are subject to change without notice.

Deposits & Payment: SKI SEASON: A non-refundable deposit equivalent to 25% of total package cost is due at time of booking. We cannot guarantee a booking unless a deposit is taken. Ski package lift tickets payable at the time of booking. Final payment is due 30 days prior to arrival. Reservations made less than 30 days before arrival must be paid in full at the time of booking. There are to be no changes to the reservation after this date. NON-SKI SEASON: A credit card guarantee is required to hold a room.

Cancellations: SKI SEASON: There are no refunds or monies paid unless the ski hill is closed. We strongly recommend to our guests that Travel Cancellation Insurance be purchased. NON-SKI SEASON: Cancellations within 48 hours of arrival, guests will be charged for the first night of the booked stay CANCELLATIONS MUST BE COMPLETED BY CONTACTING THE GRIZ INN DIRECTLY VIA PHONE: 250-423-6855 OR VIA EMAIL: RESERVATIONS@GRIZINN.COM

Terms of Payment: Visa, MasterCard, American Express, Certified Cheque, Travellers Cheque and Money Orders accepted. All amounts are payable in Canadian Funds.

Occupancy: Occupancy is strictly limited to the number of beds provided in the unit (sleeper sofas included). Violation of this policy may result in termination of guest occupancy with no refund for the unused portion of the stay.

Check-in: In order for us to adequately prepare for guest arrival, units will not be available for check-in until 4:00 PM. If units are clean and available earlier, best effort will be made to arrange an earlier check-in. The Griz Inn front desk is open 24 hours per day, 7 days per week.

Check-out: Please be advised that check out time is 11:00 AM. Late check out requests can occasionally be accommodated but must be approved and arranged through our front desk prior to departure day. Keys and parking cards should be left in the unit upon check-out.

Housekeeping: Housekeeping service is provided every second morning with a full linen change on the fourth morning. Guest Services will provide extra towels, etc. on a request basis.

No Smoking: All Griz Inn units are designated as non-smoking. Smoking is not permitted in the rooms or within the building. Any violation of this will result in the loss of guest’s security deposit.

Pet Policy: No pets are allowed in any of the units unless designated as Pet Friendly. Violation of the no pet policy will result in the loss of guest’s security deposit and eviction.

Parking: Each unit has one designated parking stall for guest use during their stay. The Griz Inn accepts no liability for any fines or towing charges incurred by the guest.

Telephone and Internet Usage: Local calls are free and long distance calls can be made – regular long distance rates apply. Wireless internet is also available for all units in the Griz Inn.

Release of Liability: Park Vacation Management as the rental management company for the Griz Inn acts as an agent for the individual property owners of each rental unit and accepts no liability on their behalf.

Park Vacation Management will not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to guest or traveling companions or other group members resulting from events beyond our or a supplier’s reasonable control. This would include, but not be limited to, acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, snow conditions, lift closures, road closures, floods, or acts or restraints imposed by government authorities.

Final Note: Park Vacation Management cannot guarantee specific unit codes at all times and reserves the right to transfer clients to an equivalent accommodation at its discretion if the reserved property becomes unavailable. In all cases prior notification will be given to guest, but in some instances this may not be possible. The availability of certain properties may change after booking due to circumstances out of our control.