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Cleaning was bad never clean Saturday. took two hours to get towels. You can people at the bar till they close.The rooms are not sound proof. they need more maids on duty. they came at 4:30 to clean then only took out the dirty towels. then left until they bough back towels. that took hours.

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Thank Kenneth P

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Kenneth P,
Thank you for providing feedback from your recent stay here at the Embassy Suites. I would like to apologize for the challenges you experienced with our housekeeping department. We have checks & balances in place to insure that not only are all rooms cleaned with great detail, but that they are also inspected by our leadership, clearly...

Had a great stay in Williamsburg, VA at the Embassy Suites for a family vacation and Thanksgiving celebration including three generations. The atmosphere was great and the facilities and the service outstanding. We will return.

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Thank M2583QEpatriciap

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear M2583QEpatriciap,
Thank you for the feedback from your recent stay here at the Embassy Suites. I am personally thankful that you chose to spend the Thanksgiving holiday with your family with us. And trust me when I tell you that we are thankful that you were here! Thanks again and I look forward to seeing you during your next...

Actually the facility is lovely, but the maid service is horrible. We stayed for two nights and the room itself was a great design for a family except for the LOUD heater. But the worst part was when we came back in the evening to find the privacy sign on our door and our room untouched by the maid. We...

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Thank csevans2016

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear csevans2016,
Thank you for sharing feedback from your recent experience here at the Embassy Suites. I am deeply sorry that we were unable to meet your expectations relative to the cleanliness. We have checks & balances in place to insure that these types of oversights do not happen, clearly we failed you during your visit. I do hope that...

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear TopCat390,
Thank you for the feedback from your recent stay here at the Embassy Suites. I am sincerely sorry that we were unable to meet your expectations. So that you are aware, we did just recently complete a $7 million dollar renovation inclusive of all public space, fitness room, swimming pool and every guest room. We are always looking/planning...

In area to visit son and family in navy. Convenient to colonial Williamsburg. Great value. No problems. No issues. No hassles. Nothing but good. Would recommend. Complimentary breakfast is always outstanding. Would definitely stay here again.

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Thank marksY5055HX

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear marksY5055HX,
Thank you for the comments from your recent stay here at the Embassy Suites. I always feel that our goals are accomplished when our customers indicate that they will be coming back in the future! I look forward to being your home away from home. Thanks again!
Sincerely,
Larry

The Embassy Suites in Williamsburg Virginia may be the best overnight stay we've experienced as a family. Room quality and lack of night noise was outstanding. The breakfast bar was excellent and the entire staff was friendly and extremely helpful. We'll be back! Highly recommend!

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Thank L8081AGjeans

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear L8081AGjeans,
Thank you for the feedback from your recent stay here at the Embassy Suites. Nothing makes me happier than hearing the words, "best" and "ever"! I look forward to seeing you when you are back in Williamsburg. Thanks again and have a wonderful holiday season!
Sincerely,
Larry

Old tired building with surface makeover. Building infrastructure does not adequately serve clients. Room HVAC old & noisy, elevators small & smelly, not adequately staffed. Rooms only partially refreshed.

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Thank Ron S

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear Ron S,
Thank you for sharing feedback from your recent stay here at the Embassy Suites. I would like to sincerely apologize for not meeting your expectations. So that you know, while we have already spent more than $7 million dollars on the property, we are looking to enhance both the elevator and the HVAC units as part of...

The best costumer service we have ever experienced while traveling. Extremely satisfied with every aspect of our experience and grateful for the smiles and assistance we encountered throughout our stay

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Thank stephaniesG7805VB

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear stephaniesG7805VB,
Wow! You know how to make the General Manager's day! Thank you so much for the kind feedback from your recent stay here at the Embassy Suites. Nothing makes me happier than hearing about exemplary service, our team takes great pride in executing great hospitality and it is wonderful to get confirmation from our guests! Thanks again and...

Stayed at this property for two nights with family during Thanksgiving. The suites are a little on the small side compared to other Embassy Sites, but they are clean and well maintained. Staff are friendly and helpful, and the evening reception has a good choice of drinks and simple snacks. Breakfast is standard Embassy Suites fare, which means they are...

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Thank PCheng446

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear PCheng446,
Thank you for the feedback from your recent stay here at the Embassy Suites. I am happy that you chose to spend the Thanksgiving holiday with us. I am sorry about the size of the suites, but it sounds like expectations were met otherwise. Thanks again and I look forward to seeing you when you are back in...

Staff and our room were excellent. No complaints. The breakfast were good and also the complimentary free happy hour. We were greeted nicely and also the hotel had earlier breakfast on sunday so the kids gets to eat before their soccer game.

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Thank 87joys

Larry W, General Manager at Embassy Suites by Hilton Williamsburg, responded to this review

Dear 87joys,
Thank you for providing feedback from your recent stay here at the Embassy Suites. I am happy to hear that we met all of your expectations, including the earlier start to breakfast! I hope the soccer game was a victory. Thanks again and I look forward to seeing you when you are back in Williamsburg.
Sincerely,
Larry

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Amenities

Highlights

Free High Speed Internet ( WiFi )

Pool

Restaurant

Room Service

Free Parking

Fitness Center with Gym / Workout Room

Bar/Lounge

Free Breakfast

About the property

Non-Smoking Hotel

Wheelchair access

Things to do

Pool

Restaurant

Fitness Center with Gym / Workout Room

Bar/Lounge

Room types

Suites

Non-Smoking Rooms

In your room

Air Conditioning

Microwave

Refrigerator in room

Internet

Free Internet

Free High Speed Internet ( WiFi )

Paid Internet

Services

Room Service

Free Parking

Business Center with Internet Access

Meeting Rooms

Free Breakfast

Laundry Service

Banquet Room

Self-Serve Laundry

Conference Facilities

Dry Cleaning

Official Description (provided by the hotel)

Welcome to Williamsburg's only full service, all-suite hotel. The newly renovated Embassy Suites Williamsburg hotel offers guests a free hot breakfast buffet with cooked-to-order station each morning and a complimentary cocktail reception each evening. This richly appointed Williamsburg hotel is within convenient reach of all the exciting attractions and rich history the area has to offer. This all-suites hotel has incorporated elements of Williamsburg in the decor, making it ideal for corporate travel, families and groups that are visiting Williamsburg, VA. Enjoy the extra space of two-room suites with a separate living and sleeping area. Each room is equipped with an HDTV, and all suites include a microwave and mini-refrigerator, generous work space and free Wi-Fi. Hotel offers more than 1,000 SF of versatile meeting space for corporate and social events. Indoor pool and sun deck; the whirlpool has been permanently closed....more less

Additional Information about Embassy Suites by Hilton Williamsburg

Address: 3006 Mooretown Rd, Williamsburg, VA 23185-3028

Location:United States > Virginia > Williamsburg

Price Range:
$99 - $211 (Based on Average Rates for a Standard Room)

Hotel Class:3.5 star — Embassy Suites by Hilton Williamsburg 3.5*

Number of rooms: 168

Reservation Options:

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Also Known As:

Embassy Suites Williamsburg Hotel Williamsburg

Williamsburg Embassy Suites

Embassy Suites Williamsburg Virginia

Embassy Suite Williamsburg

Hotel Style:

#18 Romantic Hotel in Williamsburg

#21 Family Hotel in Williamsburg

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