Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I Bought a car from Beejay Auto Sales, the car overheated as soon as I made it home that night. I called and left a message with Matthew in teh sales office and I never heard back from the owner beejay himself (Olutosin Yoloye).

My experience with Beejay Auto Sales. Well lets see, he did get the bank to approve my loan so that was good. But he would have not done that for free so it's all tied to money. The car overheated on me as soon as I got home. I called and left a message with Matthew for Beejay himself, never heard back from him. They will ring your phone nonstop whenever theyre trying to sell but WILL not CALL back unless you hunt them down. I told Beejay the car was running hot. HIS suggestion, contact the FREE warranty company he gave to me for 90 days and they will reimburse me for whatever I paid to have the car fixed.

The car had a bad radiator the cost was $259.00. The shop was ASE certified as per Beejay himself. I contacted the warranty company and they told me that part was not covered. I contacted Beejay, he said he would call me this day and that day, no phone calls back. I finally get him on the phone and he says I should have brought the car o him when he said to get it fixed. There you have it another used car snake oil salesperson. Oh btw the $50.00 you offered well, as you can see I will not accept. I plan of posting this many times. Have a great day.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Bj - ()

SUBMITTED: Tuesday, February 18, 2014

POSTED: Tuesday, February 18, 2014

Lorenzo Campbell visited our dealership on saturday October 12, 2013, to purchase a vehicle based on our online advertisement. He initially visited to test drive a 2007 VW Jetta we had for sale, then changed his mind to drive something more luxurious according to him. So he test drove an 2006 Infiniti G35 we had in stock at that time, as well as a 2007 Nissan Maxima. After test driving both, he decided he would settle for the 2007 Nissan Maxima, which he checked thoroughly before he left on the 1st day.

He asked if he could bring a mechanic to check the vehicle before taking possession, which we agreed he would do, but did not do any of that. We advised him all vehicle are purchased As is, according to the federal law, but we do provide a complimentary 90 days extended warranty through a 3rd party company called ASC, which covers powertrain and transmission and some component in the engine.

Lorenzo Campbell came back 2 weeks later to complete the transaction, after we were able to get him approved, despite the fact that he got denied and my dealership had to stand for the loan to make it work. He took possession of the vehicle on October 26, 2013, and drove almost 1 hour home without any problem repoted about the vehicle. A week later, Lorenzo called me to express fear that he loan was declined and was worried what would happen to his car, as he really like the car and he was happy with it, but I advised him not to worry about it, as our dealership had a 3 months recourse on his loan, meaning, we would guaranty the loan for 3 months, and he was happy after that conversation.

He took him almost 2 months to realise the radiator was bad after he went for tune up and his mechanic had recommended that he changed the radiator. He called me about it and I advised him to contact the extended warranty company to find out if it was covered so that he could get reinbursed, but they advised him, it was not covered. He called my office on January 31, 2014 to inform me of the new and left a message with my manager, after which I called him back immediately and advised him that certain parts are considered wear and tears and are not covered by any warranty. We did not have to be responsible for anything, but out of gesture, I offered Lorenzo a $50 gift card, which he refused and demanded I cover the entire cost of replacing his radiator.

Lorenzo Campbell, you need to acknowledge the great help and support we extended to you, and stop blacklisting our dealership. You signed the ASIS disclosure, meanning we do not personally warranty any vehicle, but instead we offered you an extended warranty through a 3rd party company at our cost, more than $500 worth, just in case of any eventuality. You simply wanted someone to cover you car maintenance after almost 2 months of purchase, and it does not work like that, get that straight.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.