FAQ’s

Customer Service

From time to time, customers ask a variety of questions that we feel are valuable to share with others. We’ve collected some of the most frequently asked questions (FAQ’s) for your use.Â PleaseÂ feel free to contact us at any of our locations or via the Customer Comment section with any additional questions.

A: Gift Cards are available in the check stands at all of our locations and make a great gift for any occasion.Â Gift Cards may be purchased for any denomination from $5-$500.Â California State Laws regarding Gift Cards apply.Â

To order Gift Cards in bulk please contact our Retail Support Center at 209.957.4917 for details.

Q:Â Where can I use my Food 4 Less gift Card?

A:Â Please visit the Store Locator section of our website for participating locations.Â You may also use your gift card at Rancho San Miguel Markets.Â Please visit ranchosanmiguelmarkets.com for store locations.Â

Q: Can I return an item that I am not satisfied with?

A:Â Â Yes.Â Please bring in the unused portion of the product, original packaging and original receipt, at your earliest convenience.Â The will allow us to determine how to best resolve the issue.

Q: What do I do if I find an error on my receipt? For example, was charged for too many items.

A: Return to the store at your earliest convenience, with your receipt, and ask for a Front End Manager.Â

Q: Can I return a perishable item?

A: Yes. You may return your perishable item if the product does not meet quality standards.Â Please bring the original packaging, as much of the product as possible and the original receipt.Â We will do our best to ensure customer satisfaction.

Q: Can I return Alcohol or Tobacco products?

A:Â These items may be returned at the discretion of the Store Director.Â Each individual situation will be assessed. Â California State Laws apply.

Q: Do you need a membership to shop at Food 4 Less?

A: Â No!Â There is no club card and no membership needed; just everyday low prices.

Q: Do you have electric carts available for customers with a disability, are elderly or have injuries?

A: Yes, each of our locations provides electric carts for our customerâ€™s convenience. These carts are available on a first come, first serve basis and can be found at the inside of the entrance area.Â Â Â

Q: Can I bring my pet into the store?

A: Food 4 Less allows service animals inside the store, any other animal is not allowed.

A: From time to time, Food 4 Less will mail out a circular packed with additional savings.Â If you would like to make sure you are receiving our special circulars, please register online and you will receive the circular right to your email inbox.Â

A: Food 4 Less gladly accepts manufacturersâ€™ coupons where all the following apply:

Manufacturersâ€™ Coupons

Free product coupons (except those printed from the Internet)

Buy one; get one free (BOGO) coupons

Must have â€śManufacturer Couponsâ€ť printed on them.

Must have a valid expiration date

Must have a scannable bar code

One coupon per item

Restrictions and requirements listed on the coupon are met. This includes but is not limited to: quantities (minimum required and maximum allowed), sizes, brand names, product variety, expiration dates, and store location

Soft drink container caps

Internet Coupons

Must be legible

Must have â€śManufacturer Couponsâ€ť printed on them.

Must have a valid remit address for the manufacturer.

Must have a valid expiration date

Must have a scannable bar code

Buy one, get one free (BOGO) coupons with a specified price

May not be duplicated

Food 4 Less reserves the right to deny any coupon at any time.

We do not accept the following coupons:

We do not double or triple coupons; if a coupon has been used with an item, no other coupon may be used with that item and no other item may benefit from that coupon

Food 4 Less stores do not accept competitorâ€™s coupons

All coupons must scan properly

Coupons must be presented at time of purchase

No cash back for coupons with a higher value than the itemsâ€™ purchase price

A: In order to pass on every possible savings, Food 4 Less customers bag their own groceries.Â

Q: Can I use a check to pay for my purchase?

A: Food 4 Less gladly accepts personal checks for the purchase of merchandise upon the condition that our Check Writing Policy guidelines are met.

Q: What are the requirements for writing a check at Food 4 Less?

A:Â Â

Customer must have a valid California Driverâ€™s License

Check must be for exact amount of purchase

Customer must provide a home and work/alternate phone number

Check must have customers printed physical address

Check must have customers name pre-printed

Travelers checks are accepted with a minimum of 80% of purchase

Q: What types of checks are not accepted at Food 4 Less?

A:

Government Checks

Social Security/Welfare Checks

Unemployment Checks

Out of Area/State Checks

Finance or Loan Company Checks

Payroll Checks

Money Orders

Checks with a P.O. Box Number listed as primary address

Two Party Checks

Cashierâ€™s checks

Unprinted Checks

Checks with unreadable magnetic ink numbers

Post Dated Checks

Insurance Settlement Checks

Checks Without Preprinted Name

Counter checks

Q: Can I write a check over the total amount?

A: Checks are limited to the amount of the purchase.

Q: I received a letter/phone call regarding my check bouncing at one of your locations, how do I resolve this issue?

A: Please visit the store nearest you and ask for a front end manager prior to theÂ COLLECTION DATE stated on correspondence.Â They can assist you with making a payment and resolving the issue.

Q: Do you sell money orders or offer other money services?

A: Yes.Â Western Unions Services are available at the following location(s):

Los Banos-At the Service Counter

Q: What types of Western Unions Services do you offer?

A:

Money Transfers

Bill Payments

Money Orders

Prepaid

See store for service fees and details.

Q: Is there an ATM inside the store?

A: Yes, an ATM machine is conveniently located at all Food 4 Less stores.Â Service fees apply.Â

Q: Iâ€™m a vendor, how can I schedule a meeting with a Food 4 Less buyer to discuss my product?

A: Please complete a Customer Comment Form and a team member will contact you, to schedule a meeting, if the product described is a fit for our stores.

Q: I would like to setup a sales table in front of your store or in your parking lot to solicit my product? (Examples: cookies, popcorn, event tickets, personal care products, services, etc.)

A:Â Food 4 Less abides by aÂ strict No Solicitation Policy that covers all of our locations, parking lots and all property owned, managed or operated byÂ our company.Â This policy is set in place to protect our customers, staff and visitors from unwanted solicitations.Â No exceptions.Â

Q: Why canâ€™t I get a price over the phone or via email?

A: In order to ensure that our prices are the best in town, we price check our competition weekly and sometimes adjust prices daily!Â Due to this, our prices are subject to change at any time therefore we are not able to provide prices over the phone or via email.Â

Q: How can I apply for a donation or sponsorship?

A: Visit theÂ Community section of our website for restrictions and details.Â

Q:Â Where can I find information about product recalls?

A: Food 4 Less is committed to your safety.Â From time to time there are government recalls of products and we want to quickly and conveniently share the details with you.Â If such an occasion occurs, youâ€™ll find additional details in the Recall section of our website.