Spiceworks froze up on us again today. This has happened a few times in the past (see support ticket 61788), but has been stable again until today. I was able to restart Spiceworks and get everything working again, except for a certain set of emails.

Most all emails into the system are processing and creating tickets as normal. Emails from various processes on our internal servers are no longer createing tickets. They are being picked up and processed and moved to deleted items, but no ticket is created. They all come from fictious email accounts that end in vfi.cc as opposed to our normal users who have vitalityinc.com email addresses. These all wroked just fine before I restarted Spiceworks.

That's actually a copy/paste directly from the production.log file. That address is by design, since it is just a notification email from a particular server process.

Overnight we received the standard complement of emails from the servers and Spiceworks processed them correctly and created tickets. The only difference with the ones that did not create tickets: they were moved from a "spare" mailbox folder back into the Inbox after yesterday's restart.

So it appears to process tickets differently, although Spiceworks would have no idea that the email came form a folder vs. directly to the Inbox. Must be a slight difference in how Exchange handles it?

In any case, it's working as we need it. I can just forward the few that did not get processed yesterday. Probably will consider changing the from addresses to resemble actual email addresses; just have to touch a lot of scripts.

That's actually a copy/paste directly from the production.log file. That address is by design, since it is just a notification email from a particular server process.

Overnight we received the standard complement of emails from the servers and Spiceworks processed them correctly and created tickets. The only difference with the ones that did not create tickets: they were moved from a "spare" mailbox folder back into the Inbox after yesterday's restart.

So it appears to process tickets differently, although Spiceworks would have no idea that the email came form a folder vs. directly to the Inbox. Must be a slight difference in how Exchange handles it?

In any case, it's working as we need it. I can just forward the few that did not get processed yesterday. Probably will consider changing the from addresses to resemble actual email addresses; just have to touch a lot of scripts.

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