Development of Business Management Information System

Customer care (help desk) is a crucial element of business success. Every time you have contact with your customers you have an opportunity to improve your reputation with them and increase the likelihood of further sales.

From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business. There are also specific programmes you can put in place to increase your level of customer care.

This guide outlines what customer care involves. It explains how you can use customer’s contact, respond to customer’s complaints, requests or suggestions, feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers.
Customer care or help desk is also a medium where customers can also retrieve their informations/data(i.e searching for and retrieval of data).

Customer care involves putting systems in place to maximize your customers’ satisfaction with your business. It should be a prime consideration for every business – your sales and profitability depends on keeping your customers happy.
Customer care is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and training, and a core criterion when you’re recruiting.
But don’t neglect the importance of customer care in other areas of your business. For instance, your warehousing and dispatch departments may have minimal contact with your customers – but their performance when fulfilling orders has a major impact on customers’ satisfaction with your business.

A huge range of factors can contribute to customer satisfaction, but your customers – both consumers and other businesses – are likely to take into account:
• How well your product or service matches customer needs
• The value for money you offer
• Your efficiency and reliability in fulfilling orders
• The professionalism, friendliness and expertise of your employees
• How well you keep your customers informed
• The after-sales service you provide

Statement of the Problem
Owing to:
(i) The difficulties people face in transferring information/data.

(ii) Unwillingness attitude of some Ebonyi State University staff when checking their customers’ information.

(iii) Fragile nature of customers’ information.

(iv) Difficulties people encountered when checking their customers information

(v) Time wasted in manual processing of students’ information.

(vi) Important nature of students’ information in the business world.

The need arise for the development of an online help desk to alleviate these problem.

Significance of Study
With the growth in information technology, the study offers numerous benefits to the Ebonyi State University and to any organization that deals on customers’ information.
Manual method of checking customers’ information and students manually giving their complains will no longer be there again because it will be done by the computer with the help of the CAMPUS ONLINE HELP DESK.
Because of the easy to use nature of the CAMPUS ONLINE HELP DESK, any organization can easily buy it to make use of them.

Aim & Objectives

Aim:
The aim of this project is to develop a model of campus help desk information management system.

Objectives:
The main objective of a model of help desk information management system (MHDIMS) is:
1. To develop a module for complains, requests and suggestions.

2. To develop a database where student, staff and parent’s information are stored for easy retrieval.

3. To develop a platform for easy communication between the staff, students, parents and the Dean of Student Affairs.

4. To develop a module that will help eliminate error while registering student’s information.

5. To develop a software that will help reduce time wasted with manual method of checking for customer’s information.

Scope of the Study
This project work is narrowed to Ebonyi State University. It deals with the development of ONLINE CAMPUS HELP DESK to help in the checking of customers’ information.

Limitation of the Study
Owing to the scope of this project work as stated above, this project work is limited to ONLINE CAMPUS HELP DESK.
It is important to mention here that time was a major constraint in the course of fact finding. It is also wise to mention here that some information we need to work with was not collected because of the unwillingness of the staff to review such information.