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Some FAQ!

Why am I not getting Direct Mail coupons?
Well, have you used one recently? Have you been shopping at BBW and not giving your phone number? Make sure your correct address is listed with the connected phone number (that you'll give when shopping) by calling 1-800-395-1001.

When is the next sale?
There are sales going on all the time! Oh, you're one of them... The Semi-Annual Sale (here known as SAS) happens twice a year in January and June.

________ was discontinued and was my absolute favorite!!! Why doesn't my store carry it any more? Where can I find it?
It didn't sell well, plain and simple. That's why it was discontinued. Depending on how old the item is, you can either check the Outlet stores or you'll have to look for it on eBay. If you can't remember the last time you were in BBW, they probably don't have it anymore.

Wait a second... there isn't an outlet store in my state! How can I get my hands on those discontinued/discounted items?
US Bath and Body Works stores can ship anywhere in the continental US via FedEx Ground. The fee depends on how much you are buying. It's generally $6 for normal purchases. Anything over a case will be $10. (Any store can ship product to you, it just usually happens more frequently at Outlets.)

I'm looking for a particular current item, but my store is OOS. What should I do?
You can always look online (your best bet), or you can do a store search through customer service at 1-800-395-1001.

Wasn't I able to use my Express card at BBW before? I was told I can't now...
You aren't dreaming. You were able to, at one point in time, use your Express card at BBW as a form of payment. BBW is owned by parent company Limited Brands, which also used to own Express and The Limited, but sold to Golden Gate Capital in July 2007. Sister company Victoria's Secret's credit card, the Angel Card, is still accepted at stores nationwide.

I have an Angel Card, but I wasn't able to use it online. Why not?
If you'd like to make a purchase using your Angel Card, you'll either have to phone in your order or go to a BBW store. As of the present, BBW.com is not taking purchases using the Angel Card.

Why are the deals online different from the deals in-store?
You have to think of the website as a seperate entity from the B&M stores. Most of the deals online do coinside with the deals in-store, but from time to time, there will be Web-Exclusive items or promotions that you will not be able to find in-store.

Can I make a return in-store with products I bought from BBW.com?
Yes. Yes you can. Just make sure to bring in the invoice that came with your purchase so the transaction will run smoother. If it was a gift that was sent to you (you'll know by the lack of prices on the invoice), or you don't have the invoice, you'll recieve store credit.

Can I make a return in-store without a receipt?
Yes. You will get store credit only. Without a receipt, you will get the lowest price that the items you are returning have been selling or sold at.

Can I stack coupons in-store? I have a free item with $X and a $X off $Y I want to use. Can't I just purchase $Y?
That would be a negative. Each coupon needs to go with it's own separate transaction, and must meet the minimum value threshold for each.

Can I stack coupons online?
Nope. Only one coupon code can be used per transaction, just like in-store. Sometimes, BBW.com will automatically stack free shipping codes with free item codes if you meet the free shipping code threshold. You can check if such codes are stacking in the coupon codes above!

What is this I hear about Price Adjustments?
BBW Stores and BBW.com can do price adjustments within two weeks (14 days) of the original purchase date to the current selling price only. Just bring in your reciept!

Does BBW issue rainchecks for OOS items?
No. if you want to get in on a certain special or deal, and your favorite scent is OOS, you're out of luck. You can always buy another scent/variety, and exchange it when your favorite scent is back in stock. (Note: this does not apply to SAS or clearance sales, as stock is limited and will be exchanged for the lowest selling price).

I had (insert adjective here) service today at a B&M store. Who should I talk to?
Please call customer service at 1-800-395-1001 about your service rants and raves. They'll be happy to help you out!

I'm having issues with (ordering online/my online order that was recieved). Who should I call?
Please call online customer service at 1-800-395-5005 about your questions or concerns. They'll be happy to help you out!

TEXT MESSAGES:
Must be 18 years or older to sign-up for Mobile Alerts. By texting BBW to LUVBBW (588229) you are agreeing to receive text messages from Bath and Body Works. Depending on the terms of your wireless plan, text message or other fees may be charged by your wireless carrier for receiving these messages. Up to six messages will be sent per month. All text messages will be in English. To opt out of future messages at any time, text STOP to LUVBBW (588229) or reply STOP to any text message. Before changing your cell number, you agree to reply STOP to our text offers. For help, text HELP to LUVBBW (588229) or reply HELP to any text message. Message and Data Rates May Apply.

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I made it to bbw today and bought a few fall figural candles @ 50% off (pumpkin, apple, & silver jackolantern), the snowman luminary, mentha lip shine, home spray in homemade cookies and snowman figural candle. Super happy to buy the figural candles at such a great price! I used the free home spray & 10 off 30 mailer qs, the lip coupon, and the free $13 item with any $15 purchase from the latest holiday catalogue in separate transactions!

I made it to bbw today and bought a few fall figural candles @ 50% off (pumpkin, apple, & silver jackolantern), the snowman luminary , mentha lip shine, home spray in homemade cookies and snowman figural candle. Super happy to buy the figural candles at such a great price! I used the free home spray & 10 off 30 mailer qs, the lip coupon, and the free $13 item with any $15 purchase from the latest holiday catalogue in separate transactions!

3-wicks I believe will be 2/$30. New Xmas handsoaps: orange, cranberry and vanilla snap. Some stores will carry two other new scents. Snowglobes are $20 with $20 purchase. New mini body butters will be by the cashwrap.
Check out the wallflower mix and match table, there's cute snowmen wf plug ins that hide the bulb! Will update for any new promos.