WinBig21 Casino: please help me get paid

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Winbig21 Casino has been giving me a lot of runaround. i wish i would have found this forum before making numerous deposit to this scamming online casino. after requesting my 900.00 cash out, i sent all documents as they had asked. I then receive a phone call from them. The person (jack anderson) was whispering and i could not hear him. He then asks me to go to live chat to discuss my payout. As he asked, we begin chatting. he asked me to make a second account with "a few small differences". in other words he wanted me to have multiple accounts and then my cashout would be denied. as it clearly states in the rules. i continued to say no. asked for a manager. this sounded like jack anderson again. i got no where with this manager. now i am asked to call on monday. what a joke. this was weeks ago. i never claimed a bonus when depositing. what can be done??? thanks in advance. good luck players!!

Hi, welcome to forum.
Winbig casino which you linked, not exist, so please mention which casino did you mean.Therefore probably you mean winbig21 casino, which is rival?If answer is yes, we need to hear our administrator CL-ED, he should be able to help if he had some contacts on rival casinos. If he can't, we still have some chances, as other guy from Minsk(lol), had problem with wingbig 21 casino, and at final he get paid.
Anyway, please mention casino, and if this winbig21 casino PM the admin your username, here is his profile:http://www.casinolistings.com/user/cl-ed
We are ready to help, but we should know which casino is it.

Thanks guys, yes nbrancato if you could clarify the exact name of the casino and send me a PM about it, I'll see if I can get in contact on your behalf. I have not come across this casino before, and the track record of most of these small Rival casinos is pretty bad, but I will do what I can.

Thanks Casholot. I'm trying to get into contact with these guys myself, but I will forward you on nbrancato's info as it can't hurt to have a few people chasing them up.

Just as an explanation: Casholot works for a casino of the same name, who also use the same software supplier (Rival) as WinBig21. The casinos aren't connected in any other way apart from having the same games, but Casholot may be able to ask Rival to give the operator of WinBig21 a kick in the pants to hurry things up.

3 members gave thanks for this useful post: belaff, Casholot, nbrancato

Hi everyone. Well I am still awaiting my cashout. I was told that it was processed on June the 4th, but nothing yet. I have called my bank. Nothing. Will keep you all posted if anything changes. Have a beautiful day.

info: Please wait for a site operator to respond.
info: You are now chatting with 'paul'
nicole brancato: hello
nicole brancato: this is the third livehelp session in which you have said nothing paul
paul: hi
nicole brancato: are you going to help me or not
nicole brancato: hi
paul: i am sorry for the delay
nicole brancato: no problem
nicole brancato: I want to know about the cash out number XXXXXXXXXXX1109
paul: please wait let me check your account
nicole brancato: please tell me the account in which the transfer was credited
nicole brancato: thank you
paul: As i check your account its has been transfered from here
nicole brancato: yes I understand it has been. please inform me where it was transferred to
paul: please send us an email and we will revert you by email
paul: because of some security reasons
nicole brancato: I have done this. no no no
nicole brancato: no security reasons
paul: ok let me speak to my manager
nicole brancato: what is the iban # it was transferred to
paul: please wait let me speak to him
nicole brancato: please give me his name as well
paul: i can tell you the account no.
nicole brancato: sorry to be a pest paul. surely you must understand where I am coming from
paul: yes i can understand
nicole brancato: thank you
paul: XXXXXXXXX015
nicole brancato: and the IBAN PLEASE
paul: i am sorry i can't see more details
nicole brancato: please ask your manager
paul: he is in meeting with boss
nicole brancato: and his name please
paul: so once he will be free we will send the whole information to you by email
nicole brancato: that would be great. your managers name is
nicole brancato: please
paul: David
nicole brancato: david and the last name
paul: thomsons
nicole brancato: great thanks and I should receive this email within the next hour right
paul: yes
nicole brancato: thank you

hello. nothing yet from the manager of course. and in the live chat a few moments ago, I am now being told that it was not transferred by wire. I can not get a straight answer from this place, any help is greatly appreciated. have a wonderful day!!

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