Month: May 2008

Often we get support queries that says ‘My notes are gone. What should I do?’.

In all the cases we have seen, there was nothing to panic about. Actually, the data did not get corrupted or the data was not lost. It was just misplaced due to some change in configuration settings (Windows profile, moving of folders, reinstallation etc)

Here are the different things you need to try when you do not find your notes:

May be the sticky notes are just hidden.

Right click on Notezilla icon in the taskbar (next to the clock) and choose Desktop Notes->Show All Notes.

May be the sticky notes are off your desktop

Sometimes, when changing the display resolution of your desktop, the notes be go off the desktop. Right click on Notezilla icon in the taskbar (next to the clock) and choose Desktop Notes->Layout->Stickers.

May be Notezilla is not seeing the right data folder.

Go to Notezilla’s preferences. To access Notezilla’s Preferences, go to the Notes Browser, choose Advanced->Preferences from the menu.

Click on the Advanced tab and note the data folder where Notezilla is looking for the notes data.

Exit Notezilla.

Search your whole computer (all drives) for Notes.db file. Check the size of this file and its date modified. Find the biggest file and the latest one. Copy this file to the above data folder.

Each copy is stored in a subfolder, date wise. Go to each folder and check the size and date of Notes.db file. Find the biggest file and the latest one. Copy this file to the above data folder. To know the exact path of the data folder, go to Notezilla Preferences. To access Notezilla’s Preferences, go to the Notes Browser, choose Advanced->Preferences from the menu. The Advanced tab will show the right data folder path.