Meeting the needs of Utilities and Telecoms companies

Utilities and telecoms companies rely greatly on their mobile workforces, and it’s vital that these are both efficient and productive. We provide everything you need for a complete mobile enterprise solution that will streamline your operations both in the warehouse and in the field. This includes both bespoke and off-the-shelf software; a wide selection of mobile hardware; and a range of managed services.

Ultimately, our mobile enterprise solutions will enhance a wide range of tasks and operations, making them faster, more reliable and more efficient.

Software

We offer a selection of powerful software apps, based on our flagship platform, Mobile Connect™. Foremost amongst these for utilities and telecoms companies is our Field Service app, which ensures that the right tasks are carried out in the right order or that the right product gets to the right place on time.

Another valuable addition is our Inspections app, which is ideal for increasing the speed and accuracy of your system for conducting and recording quality assurance inspections. Our app automates many of the processes involved and ensures that all of your inspectors are using the same system.

The right hardware

We can source a wide variety of rugged handheld solutions from leading manufacturers such as Zebra, Getac, Honeywell, Xplore, M3 and Datalogic. We can supply devices such as mobile computers, linear imagers, barcode scanners, personal digital assistants (PDAs), tablets, smartphones and mobile printers. Many of these are ideal for use in operations such as electronic Point of Sale activities.

With our voice technology offerings, we can also boost the efficiency of your inspection and maintenance activities by providing a hands-free environment, which will enable your operators to automatically record their observations as they look around.

The right infrastructure

We have a wide range of wireless infrastructure services and can offer you expert advice on their deployment, management and support. Our services include a detailed radio frequency (RF) site survey, and our team of qualified engineers will carry out the installation.

We can also carry out health checks that will pre-empt any degradation in the performance of your wireless Local Area Network (WLAN).

Finally, we provide various options for managing, maintaining and supporting your wireless infrastructure.

The right support

Spirit’s Managed Services provide you with all the support you need for your mobile enterprise. They provide:

• A choice of support packages, tailored to meet your specific needs. • A highly-personalised service offering, designed to give you peace of mind. • Access to our highly-trained mobility experts, along with quarterly service reviews.

Putting it into practice

We have a range of case studies related to Utilities & Telecom, to see the full list of case studies please click here.

Spirit has worked with a wide variety of utilities and telecoms companies. For example, E.ON UK’s Metering Services section uses mobile computers sourced by Spirit for use with its meter reading software. Read the case study.

Similarly, Amey’s Metering Services division bought mobile computers from Spirit for data and image capture, as part of its programme for rolling out smart meters.Read the case study.

Bord Gáis Networks needed a more streamlined and effective approach to its activities in the field, so we designed and developed a mobile data capture solution that would reduce costs, enhance efficiency and boost customer service levels. Spirit also supplied enterprise digital assistants (EDAs) to PH Jones, a specialist heating, property maintenance and utilities company.

Finally, Spirit has supplied mobile computers to United Utilities, for use in capturing data from utility meters.