As you may know, I’m not a fan of emails and will always try to push things through Trello tickets to keep all the info in the correct place. But yesterday I made a massive c***-up and had to send a group email out to the staff so they were aware of what was going on.

However, I couldn’t go see them all personally as they’re a geographically dispersed group at the best of times. But a long complex email would be too difficult to follow and take hours to write.

So instead, in a group email out I included a simple screen cast video from where I was working. It meant that all the tutors could watch it, watch what I was doing with my mouse and Trello, and feel confident they knew how they were updating their tickets.

So far I’ve had really good reviews on how much easier it was and the tutors want to try it out.