In a recent visit to try and resolve some broadband problems I was having, the TT engineer replaced the HG635 I had with a DSL 3782, reckoning the router was the problem. As it turned out it wasn't and I continued to have problems and an Openreach engineer had to come out.

The D-link router I've been left with is nowhere near as good as the HG635 (which the TT engineer took away) for my usage. For a start the D-link only has fast ethernet (100Mb) vs gigabit ethernet on the HG635 , which makes my across-LAN backups run an awful lot slower/longer. Also, I plug a USB drive into the router for local network storage & backups, etc, and the D-link has some deficiencies in DLNA and USB drive handling that cause some difficulties for my usage.

So, could I be sent a new HG635, please? (Free of charge that is!) And I'll return the D-link the TT engineer left me with.