Special Conditions

Starwood Preferred Guest Information

As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.

Regarding Free Night Awards:

Reservations may be booked only within 365 days of arrival.

Inventory may be limited, and blackout dates may apply during special events.

Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.

Relaxation Spa Closure: December 11 - 15, 2017

From December 11 to December 15, 2017 The Relaxation Spa will be closed for resurfacing. During this time, The Recreation Spa will be available 24 hours for your enjoyment.

Booking Policies

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Extra Bedding Policy

Rollaways are subject to an additional nightly fee.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Check-In & Checkout Policies

Early Arrival Policy

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.

General Policies

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Pet Policy

In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs.

Waterslide Policy

Maricopa County code requires all riders of waterslides to be 42” and above.

Health & Well-Being Policies

Housekeeping Policy

All of our nightly rental guests are provided a complete villa cleaning each day, with the exception of those rate plans that do not include service. Verify details of the rate before booking to confirm if daily housekeeping service is included.

Smoking Policy

Breathe in the fresh air. Our resort is smoke-free. Guests are asked to refrain from smoking in all enclosed public areas, including the villas. A fee of 200 USD may be charged to cover the expense of restoring the smoke-free environment of our villas. In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.

Payment Policies

Check Cashing Policy

Check cashing services are available to guests who present valid identification. There is a limit of $200 per day.

Gift Certificate Policy

Please contact the property directly at (1)(480) 624-1709 to enquire about gift certificates.

A Message from Westin

Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.