There is a metric to track how loyal the customers are.

This post is part of my series, where I will be writing five days a week on top 3 things I am learning related to VC, startups, social media, etc.,

May 26, 2017 & May 30, 2017

It was the memorial day weekend, so I spent the Friday and Tuesday finishing up some tasks, emails and caught up with news. However, here are some interesting things I learned.

ACRONYM: NPS

It stands for Net Promoter Score. It is a metric to track firm’s customer relationships. The score ranges from -100 (detractor) to 100 (promoter). This is usually calculated by a survey question to the customers like this one “How likely is it that you would recommend us to a friend or colleague?”.

Dilution

Exactly like it sounds. When an investment gets diluted, you own a smaller piece of the pie but the value of it might be higher.

Chicago Venture Ecosystem

Pitchbook recently came out with a report on the venture ecosystem of Chicago. You can find it here.
An interesting fact that stuck out to me was the fact that “Population growth, Cook County, July ‘16-July ‘17” decreased .41% yet “Wages & salaries change, 12-month, not seasonally adjusted, March ‘16-March ‘17” increased at a rate of 2.7%.