Mumbai Taj Hotel Attack

The 2008 Mumbai attacks (often referred to as November 26 or 26/11) were more than 10 coordinated shooting and bombing attacks across Mumbai, India's largest city, by terrorists[5][6] who invaded from Pakistani seawaters.[7] The attacks, which drew widespread global condemnation, began on 26 November 2008 and lasted until 29 November, killing 164 people and wounding at least 308.[2][8] Eight of the attacks occurred in South Mumbai: at Chhatrapati Shivaji Terminus, the Oberoi Trident,[9] the Taj Mahal Palace & Tower,[9] Leopold Cafe, Cama Hospital (a women and children's hospital),[9] Nariman House,[10] the Metro Cinema,[11] and a lane behind the Times of India building and St. Xavier's College.[9] There was also an explosion at Mazagaon, in Mumbai's port area, and in a taxi at Vile Parle.[12] By the early morning of 28 November, all sites except for the Taj hotel had been secured by Mumbai Police and security forces. An action by India's National Security Guards (NSG) on 29 November (the action is officially named Operation Black Tornado) resulted in the death of the last remaining attackers at the Taj hotel, ending all fighting in the attacks.[13] Ajmal Kasab,[14] the only attacker who was captured alive, disclosed that the attackers were members of Lashkar-e-Taiba, the Pakistan-based militant organisation, considered a terrorist organisation by India, Pakistan, the United States, the United Kingdom, and the United Nations,[15] among others.[16] The Indian government said that the attackers came from Pakistan, and their controllers were in Pakistan.[17] On 7 January 2009,[18] Pakistan's Information Minister Sherry Rehman officially accepted Ajmal Kasab's nationality as Pakistani.[19] On 12 February 2009, Pakistan's Interior Minister Rehman Malik asserted that parts of the attack had been planned in Pakistan.[20] A trial court on 6 May 2010 sentenced Ajmal Kasab to death on five counts.

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...26/11 MumbaiAttacks
Terrorism can be found all over the world. Terrorists are from various nationalities. Terrorist have committed several attacks and have caused several people to lose their loved ones. Anyone can be a victim of terrorism. In 2008 Mumbaiattacks, there were eight more attacks in financial capital of India, Mumbai, including 26th November 2008. It was one of major attack from the eight attacks in Mumbai. The attacks, which widespread global condemnation, began on Wednesday, 26 November 2008, and lasted until Saturday, 29 November 2008, died 166 people, and wounding at least 308. The eight of the attacks happened in South Mumbai: at Chhatrapati Shivaji Terminus, the Oberoi Trident, the Taj Mahal Palace and Tower, Leopold Cafe, Cama Hospital (a women and children's hospital), the Nariman House Jewish community center, the Metro Cinema, and St. Xavier's College.
TajHotel Palace, and the Centers received warning in October, United States Intelligence Agencies warned the chairperson of the company that owns the hotel, Ratan Tata that there will be a terrorist attack on the Taj Mahal Palace Hotel. As a result Security was increased, but security was removed soon...

...RESEARCH CENTRE, UNIVERSITY OF KASHMIR
CHANGE IN INDO-PAK RELATIONS POST 26/11
Role of Media
Ashraf ul Hassan.
6/20/2012
The 2008 Mumbaiattacks were 11 coordinated shooting and bombing attacks across Mumbai, India's largest city, allegedly by terrorists who came from Pakistan. Immediately after the assault, extensive media coverage had created war hysteria as tempers were raised across the country to launch a war against the neighboring Pakistan.
Class: M.A (3rd Semester)
Roll No: 29157
INTRODUCTION
INDIA-PAKISTAN AND CONFLICT.
India and Pakistan is the end product of the two nation theory. The bilateral relationship between India and Pakistan has always been marred with violence and constant disbelief of each other’s intention to bring an ever lasting solution for Kashmir conflict. Of late Kashmir has been regarded as an area buzzing with terrorist activity, loosing thousands of innocent lives to such barbaric acts year after year.
KASHMIRCONFLICT
Before we discuss about the bilateral events and the change after Mumbaiattack a peep into the root cause of tension is essential. The conflict started when the King of Kashmir decided to join the Indian union, regardless of the fact Kashmir is predominantly a Muslim populated region.
INDO-PAK RELATION BEFORE MUMBAIATTACK
After the Kargil war and the parliament attack in...

...FINAL FORM / REPORT
(Under Section 173 Cr.P.C.) IN THE COURT OF ADDL. CH. M.M., 37TH COURT, ESPLANADE, MUMBAI. The Chief Investigating Officer of the sensational and diabolic attacks by the terrorists at different iconic locations in Mumbai on 26th November 2008, hereby submits a report under Section 173 of Criminal Procedure Code, 1973 as under. A heinous criminal conspiracy has been planned and hatched in Pakistan by the internationally banned Lashkar-e-Taiba to execute a series of attacks at prominent places in Mumbai, the financial capital of the country on 26th November 2008. This was with the express intention to destabilize India, wage war against this country, terrorize its citizens, create financial loss and issue a warning to other countries whose citizens were also targetted , humiliated and cold-bloodedly killed. This Fidayeen Mission was part of a larger criminal conspiracy planned in Pakistan for attacking the commercial capital of India with intent to wage war, to weaken India economically and to create terror and dread amongst the citizens of the Mumbai metropolis in particular and India in general and, thereby, through the said unlawful activities its perpetrators committed terrorist acts. Lashkar-e-Taiba (Lashkar-e Tayyiba; literally means Army of the Good, translated as Army of the Righteous, or Army of the Pure) — also pronounced and spelt as Lashkar-i-Tayyaba,...

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INDO PAK RELATIONS AFTER MUMBAIATTACK
Introduction:
The two countries are playing cat and mouse game since their independence. They have fought four wars in their history, first in 1948 soon after independence but in December 1948 a cease fire was accepted by both states although in the year of 1950 Nehru-Liaquat Pact was also signed to safeguard the minorities of both states, second in september1965 and this was followed by the Tashkent Declaration on 10th January 1966, it was a peace agreement between India and Pakistan., third 1971 which paved the way for 1972 Shimla Accord between Bhutto and Indira, and fourth was in 1999 the Kargil war. There are also other incidents excluding these direct confrontation known as war which create tensions between the relations of these two countries like attack on parliament in 2001 and many others.
The major cause of their confrontation is not one, some relates it with the issue of Kashmir and some with religion but the big realistic thought points out the problem of terrorism which is not effecting India only but definitely it is effecting India-Pakistan relations because of some terrorist groups running from Pakistani territory many times India has been accused Pakistan for not taking appropriate actions against these groups. The Pakistani leadership has gambled away its last good will in India by its non-cooperative conduct after the terrorist strikes in November 2008. Only a...

...Assignment of CRM onTaj Hotel (Digital Marketing)
BY :- AYush Khandelwal
About TajHotel
• The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as TajHotels Resorts and Palace sand are recognize dasone of Asia's largest and fines Hotel Company.
• Mr.Jamsetji.N.Tata was the founder and opened first hotel The Taj Mahal Palace Hotel, Bombay in1903.
• TajHotels Resort and Palaces comprises more than 60 hotels in 45 locations across India with an additional 15 international hotels in the Malaysia, United Kingdom, United States of America, Bhutan, SriLanka, Africa, The Middle East and Australia.
Linkages between CRM and related marketing approaches of TajHotel By-
Differentiating Customers by Value
THE TAJ GROUP OF HOTELS SEGMENTATION
CRM used in Taj Palace Hotel
1. Guest Preference Sheet
• At the time of the reservation a preference sheet is sent across to the guest along with the reservation conformation mail
• This is primarily to capture the various preferences of the customer such as food habits (Diabetic/ Low fat etc.), special needs etc. It also asks if the customer is coming on a special occasion or not and...

...Nickson (2007)
Taj-style customer centricity include: 1) A values-driven recruitment system that emphasizes integrity and duty over talent and skills 2) Training of customer ambassadors who serve the guest first and the company second 3) A recognition-as-reward system that values well-earned plaudits--from customers, colleagues, and immediate supervisors—over money and advancement.
Figure 3 Source : Deshpande and Raina (2011), The Ordinary Heroes of the Taj, Harvard Business Review
The settlement given to every deceased member ranged from Rs. 36 lakhs to Rs. 85 lakhs in addition to the following benefits: Full last salary for life for the family and dependants of a deceased person; Complete responsibility for the education of children and dependants anywhere in the world; Full medical facility for the whole family and dependants for rest of their life; All loans and advances waived of – irrespective of the amount involved; Counsellor for life for each person. Figure 4 Source :The Rotrary Club of Bombay (2014) ,Ratan Tata‘s humane gestures (in the aftermath of 26/11)
According to Nickson ( 2007; 8 ) Human Resource Management ( HRM) is ― a distinctive approach to employment management which seeks to achieve competitive advantage through the strategic deployment of a highly committed workforce , using an integrated array of cultural , structural and personal techniques.‖ TajHotels Resorts and Palaces...

...Modes for the TajHotel Resorts and Palaces in the Singapore and Indonesia
Compiled By Tutor
Rahul Mahajan
MAH10496286
Introduction
The project is based upon analyzing modes of entry for a leading hotel service provider The Indian Hotels Company Limited into developed nation i.e. Singapore and an developing nation i.e. Indonesia. The city chosen inside Thailand is Bali. Every hotel has to consider the type of clientele it will be serving to, in this project we have chosen leisure clientele for city of Bali and leisure as well as business clientele for city of London.
The Indian Hotels Company Limited
The Indian Hotels Company Limited (IHCL) and its subsidiaries are collectively known as TajHotels Resorts and Palaces and is recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay in 1903. The Taj, a symbol of Indian...

...THE TAJ GROUP OF HOTELS
The Company was incorporated in 1902 and it opened its first hotel, The Taj Mahal Palace &amp; Tower, Mumbai, in 1903. The Company then undertook major expansion of The Taj Mahal Palace &amp; Tower, Mumbai by constructing an adjacent tower block and increasing the number of rooms from 225 to 565 rooms. With the completion of its initial public offering in the early 1970s, the Company began a long term program of geographic expansion and development of new tourist destinations in India which led to its emergence as a leading hotel chain in India. From the 1970s to the present day, the Taj Group has played an important role in launching several of India's key tourist destinations, working in close association with the Indian Government. The Taj Group has a philosophy of service excellence which entails providing consistently high levels of personalized service and innovative means of improving service quality.
The Taj Group has been active in converting former royal palaces in India into world class luxury hotels such as the Taj Lake Palace in Udaipur, the Rambagh Palace in Jaipur and Umaid Bhawan Palace in Jodhpur. In 1974, the Taj Group opened India's first international five star deluxe beach resorts, the Fort Aguada Beach Resort in Goa. The...