Internal Help Desk - Helprace

With more and more companies seeking out to expand their support services internally, it's only logical that help desk software rush in to fill that need.

With trade secrets, confidential information transfer (not to mention GDPR and HIPAA requirements imposed on many organizations), it makes sense to offer companies extensive restriction options in the internal help desk.

Keeping help desk internal conversations accounted for

Keeping internal help desk conversations accounted for can get difficult when your help desk, self service portal and knowledge base could be visible to one set of people and not the other. These conversations are important, but they must be routed to the right department or team and worked on by the right person.

Many help desk software either don't have enough flexibility - or may even lack the feature of ensuring that every ticket stays accounted for!

An internal help desk that streamlines support in more ways than one

With Helprace, we know that you're busy offering great support. They don't have time to go over all the little settings. They just want to set their help desk internal settings and forget about it!

In addition, your internal help desk with category restrictions (space restrictions) allows you to clearly categorize and organize conversations.

Create various knowledge base or community forums (including private communities) that can feature numerous access restriction options (including available to staff member, registered users, or available publicly). In essence you can manage your support activity according to your needs.

SSO, IP restrictions and other features in your internal help desk

The single sign on (SSO) can help you manage authentication efforts. Enable IP restrictions for various IP ranges. Disable your portal visibility or set specific types of access options. You can also disable anonymous access, which gives you even more control over how users register and who can access your portal.

Lastly, there is SSL encryption and bank-vault security should you require that extra peace of mind within your support department.

Internal help desk request management with Helprace

You know your customer service is going places when customers (as well as agents) entrust your support system. Helprace is cloud-based on iron clad services - and is designed to "just work" without any limits, maintenance and downtime to worry about.

If you'd like to find out how Helprace can work for you and your business, consider signing up for the free 30-day trial. Take control of your help desk's internal communication at once!

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