2010/02/21

You may have noticed that last night was a little quieter than usual as we experienced some technical difficulties and I wanted to update everyone on what happened. Saturday evening there was a power outage at a large data site in London where we host some of our servers. The backup power kicked in as planned, however, one of the big air conditioners in the data centre did not start properly. Heat is a major issue in large data centres and without this cooling unit the temperature rose very quickly and our servers shut down to protect themselves from over heating. Once we discovered the source of the problem we started work on bringing the servers back online but because of the large number of servers and the complexity of the system it took a few hours to get everything up and running again.

Currently all systems are working properly – a few premium users may have some billing anomalies due to the outage but we will contact those users directly to resolve any issues, billing issues have been resolved see below for an update. If you experience troubles connecting please try downloading and reinstalling Spotify.

Having a stable and secure service is extremely important to us. We’re very sorry for the silence this caused and I can assure you that over the next few days and weeks we’ll be working to make sure that this does not happen again.

Update Feb 24: We have reversed and refunded any incorrect or double payments so if you have billing errors it will be automatically resolved. If you have any further question about your payments please contact our support.