Delivery of handset for upgrade of phone

‎13-01-201910:53 PM

Hi guys,

I've been searching the EE community for a few days now and I haven't found anyone who can help me with this. I recently upgraded my phone on the EE website on Thursday 10th January 2019, I've done this before and the process was really quick and I had my new phone and contract the next day.

However, this time upgrading it has sent my upgrade through a third party seller who I believe is called Voice Mobile. I have spoken to a few advisors at EE about this and they are unable to give me any tracking details because I was not given an XKN number. They can however find my order on their system.

Has anyone had dealings with Voice Mobile? As my contract has started but I have not yet received the new handset, if so, how long did it take for your phone to be delivered?