Managed Services Support

Managed Services Support focuses on Proactive Preventative Monitoring and Maintenance(PPM&M). Oc2Tech IT Solutions Managed Support utilizes market leading IT Management software to allow us to monitor your systems on an on-going basis, and manage any issues before they evolve in to problems. We have invested heavily in this area of our business, and are able to provide support for laptops, personal computers (PCs), servers, tablets, phones and an array of other devices including a wide array of specialist and niche technologies.

We utilize a number of methods to ensure that your IT systems are running efficiently and effectively:

Managed Services Support : Features and Benefits

Lead Consultants/engineers Approach: Oc2Tech IT Solutions provide a Lead Consultant\engineer for the Managed Services Support clients. This means that for the life of the Managed Services Support contract, you will have a dedicated account consultants/engineers with full knowledge of your sites IT and business procedure. The lead consultants/engineers will document site data and also share this knowledge with at least one other member of our team (the secondary consultants/engineers) to ensure that Oc2Tech IT Solutions will always be able assist with support queries, issues or emergencies effectively.

Remote IT Monitoring and Management System: Our Managed Services Support is a Proactive Preventative approach which monitors your Server and Workstations on a real-time basis, measuring CPU and RAMM usage, hard drive space, network up time and other key metrics. This allows our consultants/engineers s to identify potential issues early through the automatic alert and warnings when status rules are triggered. With the information reaching us before an issue can occur, Oc2Tech IT Solutions can prevent it escalating into a problem and cause downtime – keeping your employees productive – so invest in up time.

Software Maintenance: Managed Services Support included Scheduled Software update. Updates are approved by Oc2Tech IT Solution bi weekly as they are published. These updates are then downloaded by your local server, or assigned PC to download. All workstations are alerted of the update approval and downloaded packages. This saves you bandwidth that would have been used by each workstation downloading each package on their own.

Client Portal: Oc2Tech IT Solutions have a state of the art help desk system for Managed Services Support. Help desk assigned users can login, create tickets, check status and progress of tickets. This allows us to assign tickets to the earliest available Consultant\engineer to respond and assist at earliest time.

Improve Up time: Proactive Preventative Maintenance Managed Services support from Oc2Tech IT Solutions will improve your IT system up time by having problems resolved before downtime can occur. Oc2Tech IT Solutions can schedule a suitable time to rectify the early warnings. This ensures that you network runs stable during critical business hours.

Proactive Preventative Maintenance: Oc2Tech IT Solutions perform IT maintenance behind the scene to allow your employees to be able to work while critical site maintenance are done to prevent major failures and downtime.

Hardware maintenance are done on site with site visits as per arrangement with involved entities.

Future Ready IT Systems: Oc2Tech IT Solutions will always advise on the latest technologies, cost-effective and best suitable solution to you with – we believe in growing with our clients. With a future approach Oc2Tech IT Solutions advise, recommend, configure and manage our client’s infrastructure to move seamlessly into any new technology developments – today’s equipment acquisition is ready for tomorrow’s solution requirements.

On-Site IT Support: Oc2Tech IT Solutions consultants/engineers are accredited by some of the world’s leading companies – including Microsoft, Cyberoam, D-Link, Pastel, Kaspersky etc. – meaning you can be sure they will get it right first time with any call outs.

If you have an IT concerns and need Managed Services Support, a second opinion, or if you would like to discuss the Managed Services Support we offer, feel free to call us on 016 423 4693 or get in touch via our contact form