General Question

Why does my iPhone lose service when I get home after work?

I work about 50 miles from where I live. My iPhone is un-jailbroken and is locked. For iPhone n00bs, it’s just a normal iPhone 3G you’d get from the Apple store or AT&T.

It’s like clock work. I get off of work with 3G coverage. I drive home and get home to find, no coverage until I restart the iPhone. I have service once it’s been restarted, but whenever I arrive home from work in the morning, there’s no service. I’ve even tried leaving it that way to see if it comes back later, but it doesn’t.

Sounds like what’s happening is your phone isn’t automatically switching between towers. When you leave work you get out of reach of the tower you were using before, at which point the phone should automatically connect to the closest tower – but your phone isn’t doing that until you force it to by turning it off and back on.

Call AT&T, they may be able to fix some provisioning in your account for you to make it work.

@jerv He may get bounced back and forth between AT&T and Apple a few times, but once you get it through technical support’s thick skulls that it’s a problem with AT&T’s network, they should be able to fix it.

I work at an AT&T call center, not in tech but I have friends who do… I know there’s a way to fix it, you just have to find the right person, and if they can’t help you speak to their supervisor.

Definitely don’t go into a store, though. Store agents are more retarded than most customer service reps.

@eeveegurl the airplane mode thing does work. It’s funny though, since I never really utilized the airplane mode deal-E-O I never noticed that when you turn it off it looks like the plane takes off or flies away, lol.