Roche Diagnostics’ impressive growth has been a double-edged sword. The financial benefits have been obvious, but that hyper-growth has exposed the inefficiencies of the company’s manual processes. Excessive paperwork and manual processes were sapping the company’s resources and impacting their ability to improve customer satisfaction.

To address these problems, Roche adopted an entirely new approach to applications development and deployment, turning to K2 for help with applications that combines process automation and information management in all its key operating groups. After implementing more than 20 K2-based solutions for enterprise-wide automation, Roche has reduced cycle times on what had been manual processes for everything from travel requests and training authorization to complex tasks like product fulfillment on tens of thousands of items annually.

By standardizing on a common software framework for application development, deployment and process automation, Roche has reduced operating costs, improved utilization of the IT organization’s time and created reliable, traceable processes for compliance requirements.

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