This individual will be responsible for conducting collections and overall fiscal maintenance of a set of EIS accounts. Responsibilities will include collections, troubleshooting, balancing, customized reporting, reconciling, and other duties as assigned. In addition, this individual will communicate with customers and EBSCO offices worldwide via email and phone to fulfill requests for assistance and information related to accounting and budgeting. This representative will be required to make collection efforts and achieve collection results as established by Supervisor monthly. This individual will also be expected to maintain current status on all assignments and customer requests. Assignments and collections requirements vary monthly. Weekly status reports are required.

The ideal candidate will possess very good computer skills, superior communication and people skills, will have the ability to use common sense and logic together with training and experience to make decisions, will adapt quickly and pleasantly to change, and will work well under pressure in a team environment. This person must have excellent organizational skills and the ability to prioritize tasks.

Excellent attendance is required.

Skills

Basic Qualifications:

HS diploma or equivalent
4+ years experience in an office environment communicating with external individuals using phone and email
2+ years A/R and friendly collection experience
2 years experience using Microsoft Word, Excel, and Outlook

Preferred Qualifications:

Previous experience within EBSCO
Experience using SAP accounting software
Experience with multiple currencies and exchange rates
High school, college, or technical courses in business or accounting

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.