Services & Support

Channel Partner Enablement Services

We endeavor to support your business to the next level and increase your profits

Virtual Works Channel Partner Enablement Services provide a complete set of Pre-sales consulting, Scoping & Design, on-demand professional services and vendor driven technical training that provides essential support to the reseller community.

Our professional services

We work through our value add reseller network to enable our customers get services from their local service providers who fully understand their unique needs and requirements. We carry out high level pre-sales and professional services to both our resellers and customers; We work with our resellers to build solutions that meet the customer needs; Deliver the solutions on time and in accordance with requirements to ensure our customers achieve the
benefits and carry out consultancy services in collaboration with our partners to establish best-fit solutions for the customers.

advanced consultancy

Our advanced consultancy services assist you with configuration scripts, defining security policies and making amendments to existing network designs. In addition there are a number of advanced disciplines available:

Pre- & post-sales

Site implementations We provide you with vendor certified on-site engineers to install and support the complete range of our products. Implementation services include:

Site audits

Pre installation checks

Knowledge transfer sessions

Post installation support

Troubleshooting

Documentation & Training

marketing support

Our marketing team is an extension to your marketing team, we will help you plan and execute your activities. Other resources that we bring to you include;

Demand generation readymade campaign

Partner logo utilization to differentiate yourself from the pack

Partner logo utilization to differentiate yourself from the pack

Vendor Training

At Virtual Works, we appreciate the need to empower our resellers and customers enabling them acquire the best out of the solutions we provide. Working with our technology partners, we deliver vendor authorized courses and workshops addressing their technical, user and sales skills requirements. Our participants are both local and international spanning East, Central, Southern and West Africa providing a truly rich forum for customer and partner interactions that are mutually beneficial to all. We have a state of the art training facility that can accommodate 25 students where the courses are conducted.

Sales Enablement

We‘re committed to your success in our products and solutions. That‘s why jointly with our vendors we continue to invest heavily in sales programs, incentives, and activities to complement your sales strengths. Take advantage of these sales enablement programs to achieve new levels of market penetration, sales success, and profitability.