Delivery & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)Please contact us at [email protected] for late or missing refunds.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Clairevoire

Sizing Guide for Piano Covers

How to measure pianos and keyboards

Grand Piano & Baby Grand

The biggest physical differentiator between Grand pianos or baby grands is their length. They range from 5" all the way to 8.5". There are also several concert grand models that are even longer in length.

Traditionally, Piano makers have found that longer strings tend to increase instrument power, reverberation and produces the desired tonal characteristics, which gave rise to the popularity of grand pianos.

Before measuring your piano, please make sure to close the lids and keep the music rest down for a more accurate measurement.

Top down view of a grand piano

Place measuring tape over red line [Measuring line guide]

Length: From the front of keyboard to the center of the tail at the back [ Longest points with the lids closed]

Width: From right to left over the music shelf where the music rest is located [ Longest points with the lids closed ]

Height: From the floor to the tallest point of the piano [Music rest folded down or kept under lid]

*Please note that the lids usually give slight extensions to the piano, it isimportant to account for the full length and width of the grand piano.

Vertical and Upright Piano

Upright pianos, also known as vertical pianos, features a compact frame and vertical strings. They are popular models purchased for home use due to their size and affordable pricing.

The sizes of these pianos also vary among different manufacturers even though their shape stays relatively similar. Most standard sized upright pianos are around 150-154cm [ 4 feet and 11.055 inches ] in width while junior sized uprights are approximately 148-149cm [ 4 feet and 10.26772 inches ]

Our upright piano covers are designed such that it is able to fit almost all the different models from individual manufacturers. This is due to the overhang design, which also allows easy access to the keyboards. The overhang design has a natural and minimalist approach which provides greater ease and efficiency for the piano user.

Top down view of the upright piano

Place measuring tape over red line [Measuring line guide]

Width: Measure from left to right over the top of the piano [ Longest points with the lids closed ]

Depth: Measure from front of keyboard to back of piano [ Longest points with lids closed ]

Height: From the floor to the tallest point of the piano, usually on the piano lid [ Tallest point with lids closed ]

*Please note that Piano width is often mistaken with the term "piano length" for upright or vertical pianos. Certain electric or digital pianos, such as the Yamaha Clavinova Series, are shaped to look similar to an upright piano. In these cases, they are measured the same way as an Upright piano.

Digital Piano & Keyboards [ 76 - 88 keys ]

The Digital pianos are the smallest in size as they do not require strings to be installed. Portable and full of features, these pianos are highly popular with beginners and experts alike.

The main difference between a digital piano and a keyboard is their action and size of the keys. Digital pianos are made to resemble the feel of an acoustic piano and they usually come with 88 keys, which is the usual number of keys found on an upright or grand piano.

Top down view of a Digital Piano / Keyboard

Width: Measure from left to right over the entire span of the keyboard [ Include the body of keyboard, longest points]

Depth: Measure from front of keyboard to the back

Height: Measure from base of the body to the highest point [ Do not include the music rest ]

Please note that the height of the Digital piano or keyboard does not include the keyboard or piano support stand. Do not measure from the floor up unless specified to do so.

Piano cover sizes are included in their own description pages. Please don't hesitate to contact us at [email protected] if unsure of the size suitability of the piano covers.

Ongoing promotions NOV-DEC 2018

Complimentary Piano Key Cover

Currently, for every purchase above 80 USD, a complimentary piano key cover will be mailed to you.

Simply like us on Facebook & follow our Instagram channel to be eligible.