Warranty & Return Policy

One Year Limited Warranty

Glorystar Satellite Systems are guaranteed to be free of defects in materials and workmanship under normal use for a period of 12 months from the date of Sales Invoice by the original purchaser. Extension of the telephone technical support is available for an annual fee $19.99.

Glorystar agrees to repair or replace the unit at no charge within the warranty period, provided that the item is delivered to a Glorystar service center in the original packaging and appropriately protected and packaged for shipment. The warranty does not cover damage due to lightning, flood, fire, act of God, electrical surge, accident, misuse, abuse, negligence, modification of hardware, installation of software, improper operation, installation, or maintenance.

The warranty remedies presented here are exclusive and in lieu of all other expressed or implied warranties. No other representations or claims shall bind or obligate Glorystar in any way. Any warranty applicable to this product is limited to the period described above. In no event will Glorystar be liable for any special, incidental, or consequential damages, loss of revenues, cost of replacement goods, cost of professional services, or installer fees resulting from the use or malfunction of these products or to the equipment systems on which they are used.

Return, Repair and Exchange Policy

Call Glorystar Customer Service at 866-597-0728 for an RMA number (Return Merchandise Authorization) before returning any merchandise. Equipment must be properly protected and packaged to prevent damage in transit. The retail display box provided with the equipment is not suitable to use as a shipping container. Write the RMA number on the outside of each box near the mailing address. All returned equipment must include a copy of the original Sales Invoice or the name, address, along with the RMA number and a description of the reason the equipment is being returned. Glorystar will not be responsible for any loss or damages incurred while in transit for such returned merchandise.

Warranty repair merchandise must be received within the 12 months from the date of Sales Invoice. Merchandise will be evaluated and tested for manufacturing defect or faulty workmanship. Problem-free merchandise or problems caused by improper settings or operation error may be charged a $35 bench fee plus shipping charges. All returned merchandise for refund or exchange must be received by Glorystar within 30 days of the original date of delivery. Equipment will be accepted for return if it is unassembled and in like new condition with original packaging and accessories. Refunds, exchanges or refused shipments are subject to a 20% restocking fee plus shipping charges. Glorystar reserves the right to refuse any returned merchandise if the equipment is returned without an RMA, not sold by Glorystar or its authorized distributors, found to have hardware / software modification or used in a manner that voids the manufacturers warranty.

Glorystar Satellite Systems does not guarantee the availability of programming nor your ability to receive a signal. Obtaining a signal requires a clear view of the southern sky with proper installation and setup of the equipment.