Mystery: Interactive Report broken for end-users!

A friend dropped me a line saying her Apex app’s Interactive Report wasn’t working for her users anymore and she asked if I knew what could cause it. She said it worked for her in the Apex development environment, but not outside. I talked her into giving me an account on her Apex workspace and started digging through it.

For me in the developer environment, it wouldn’t do any of the JSON updates, like search for text, filter, change columns, sort, etc. – all the cool things we love about IRs. I’d seen this before, but it’d been so long I’d forgotten. I finally dug into the page template and noticed that there wasn’t much inclusion of external CSS going on and when I added that in, the report worked. So I sent her that as “fixed!” I couldn’t figure out how this application could have worked before, but had stopped!

Unfortunately, she wrote back saying that didn’t do it for someone running outside the development environment! Aaagh!

But I love a good challenge, so I dug back in. I got another session going in another browser so it was outside Apex’s environment. I noticed a difference between the two user sessions, that in the Development Environment, it showed my username on the top of the page, but not when I wasn’t. That was the hint I needed! It reminded me that the Interactive Reports store your queries by the APP_USER name into the database. No user name, no interactivity!

It turned out that this was a new application, she was using a custom authentication method that was new to her and she wasn’t setting the APP_USER value!

I’d used this same custom authentication method and found I needed to call

APEX_CUSTOM_AUTH.SET_USER(p_user => ‘some custom value’);

in the Post section of the authentication method.

Once that was set, everything worked great.

It was only after I told my friend the solution that she said that this was a new application she was building. Oops! If she’d said that up front, I might have figured out what was wrong sooner! :-/