Work experience

Feb 2012Present

Office Manager (currently assisting per diem)

La Cholla Dental Group - Tucson, Arizona

Began position as entry-level receptionist; promoted to office manager within one year of employment.

Developed, proposed, & implemented the conversion of a semi-paper based office to full electronic claims & billing system; set up accounts & software for e-claims, NEA attachments, EFT/ERA, and online eligibilty/verification.

Streamlined insurance verification & claims processing, leading to better accuracy in estimating benefits as a part of a treatment proposal, as well as a substantial reduction in rejected & unpaid claims.

Implemented successful strategies to decrease inaccuracies in claims submission & patient billing; the result was an increase in average annual production/collection ratios between 2011 and 2014 - from 87.5% to 98.7%.

Manages production of all advertising mediums, including contract negotiation with various media outlets (TV, print, radio, internet) & ad design.

Maintains insurance contracts & up-to-date credentialing of current dentists and new associates.

Provides assistance in other aspects of day-to-day management, including organizing staff meetings & continuing education for professional staff, ordering/inventory, and maintenance of business accounts.

Oct 2005Jul 2012

Certified Pharmacy Technician

Walgreens - Seattle, Washington & Tucson, Arizona

Cross-training in pharmacy began in 2006; sat for national examination in 2007, and awarded certification as a pharmacy technician on first attempt (see next bullet); remained in pharmacy for last 5 years of employment.

Nationally certified by Pharmacy Technician Certification Board (PTCB) since 2007; maintained this certification and a state license (issued by the Arizona State Board of Pharmacy) throughout course of employment.

Specially skilled in immediate third-party claims reconciliation, helpful due to the immediate adjudication of pharmacy claims.

General Education/Pre-Requisite Studies

Pima Community College

Aug 2008May 2011

University of Arizona

Completed 3 of 4 years towards degree.

Special emphasis on research & biostatistics, including the completion of 2 years of independent study with the College of Public Health.

skills

My greatest strength is my ability to enter into a new environment and be functional immediately. I am a quick learner and also highly adaptable to new situations, configurations, and technologies, while still being able to utilize and integrate my existing knowledge and skills.

Excellent interpersonal skills and demonstrated ability to use verbal & written communication tactfully, and with emphasis on customer service & patient satisfaction.