Noticeboard

Flu Vaccination 2017/2018

Flu vaccination appointments are now available – please contact the surgery to book.

For further information, please see the ‘Flu’ page.

GP Changes

Dr Andy Valentine has left the practice, his patients have been registered with Dr Elizabeth Small or to our new GP, Dr Steve Begeti.

Dr Orlagh Bradley’s patients have been registered to Dr Lucy Minden, who joined us in October.

Dr Christine Brown has left the practice, her patients will be registered with Dr Elizabeth Small.

Dr Elizabeth Small is currently on maternity leave, her patients are being taken care of by Dr Rana Nafousi.

Dr Eleri Shellens and Dr Kathryn Brown are both back from maternity leave.

Patients are able to book to see any of the practice GP’s as usual.

Contact the Practice via the Internet

You can now contact us via the Web to:

- book appointments

- order prescriptions

- see test results and some other parts of your medical record

- let us know about address changes

Click on the EMIS Access link for more information on this time-saving new service!

Out of HoursOur phone lines are closed between 6.30pm and 8.00am weekdays, Saturdays Sundays and Bank Holidays. If you need a doctor urgently when we are closed, please call 111. Calls to 111 are free.

Home VisitsIf you are too frail or sick to attend surgery, please contact Reception before 10.30am if possible. If you explain to Reception exactly what is wrong, it will help the doctor see the most urgent cases first.

Test Results

The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

Information for patients about obtaining results of blood tests and Xrays from the surgery:

Your Doctor has requested you to have a blood test/Xray

The results of most routine tests will be available within one week. Some blood tests will take longer to reach the surgery.

If you do not hear from the surgery your test results were normal or do not require any specific action.

PLEASE MAKE SURE WE HAVE UP TO DATE CONTACT DETAILS SO WE CAN CONTACT YOU IF YOUR RESULTS NEED FURTHER ACTION.

You should have been asked for an up to date mobile phone number today and whether you consent to receiving messages regarding your results by text message. If not please update your details with reception.

If you would like to check your results there are three options:

You can register to see your results online via Patient Access (please ask in reception how you can do this). You will be able to see any comments or actions requested by your doctor.

You can telephone the surgery. Please phone after 2pm when the phone lines are likely to be less busy.

If your test has been requested by the hospital and you have not received the result, you will need to contact the hospital department who requested the test.

If your results are abnormal the surgery will contact you.

If it is urgent the Duty Doctor or your own doctor may contact you by telephone to arrange the necessary follow-up.

If a specific action is required you may be contacted by phone, text message or letter to make an appointment with your doctor or arrange a further blood test.