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Reviews for Castro's Restaurant

based on 106 ratings

I ordered 2 Burrito Tinga de Pollo (which is the spicy chicken) but one with pork instead (since they didn't have a spicy pork one on the menu). I picked it up and when I got home, I realized they gave me normal chicken instead.
I called them saying that they gave me the wrong order and he said that it was correct. That the reason my meat wasn't spicy was because I didn't put "spicy" in front of it. But I got the spicy pork, NOT the spicy chicken. Then he tells me that I don't know the difference between chicken and pork!
They gave me my order wrong and started blaming me saying I don't know anything.
Then CASTROS told me that "if" I were to bring the burrito and they were to "check" if it was really "chicken" they would then give me the correct order. But I don't have time for that, and pick up another order.
I think I know the difference between chicken and pork! And I'm sure the people in my studio class do too.
They gave me a "spicy pork" but normal "chicken" because I didn't write "spicy" in front of the "pork". How is that suppose to make sense?
CASTRO treats you like you're an IDIOT then BLAMES the CUSTOMER!
Instead of admitting that their wrong, CASTRO will BLAME YOU for THEIR MISTAKE!
I was a loyal customer for about a year and I will NEVER come back!
They made me feel like a VICTIM and NEVER even tried to remedy the situation.
HORRIBLE CUSTOMER SERVICE!!

Written by
Suzie S.
on
9/7/2014
|
Member since
2013
Suzie
ordered from here
within the last week

Good food, but overpriced for Mexican. Shrimp burrito $18 dollars when said and done, skimpy on pico and guac and it was bland. I'm disappointed I would order something else next time

Written by
Brooke E.
on
6/26/2014
|
3 other reviews |
Member since
2011
Brooke
ordered from here
within the last year

Delivery time was under 30 minutes. All the food was still warm. Not to mention the huevos rancheros and french toast were absolutely delicious. Would 100% order again.

Written by
Stan S.
on
6/14/2014
|
2 other reviews |
Member since
2012
Stan
ordered from here
within the last year

I love Castro's breakfast. It's cheap and REALLY good compared to similar places in the neighborhood. They know how to pack the food for delivery, AND they always get your order and special notes right. To top it off, they deliver in about 30 mins which is super quick for Seamless where everything in Bed-Stuy/Clinton Hill tends to be an hour. I decided to try their lunch/dinner food since I was so impressed with breakfast. It was just okay. The chicken and yellow rice are good (like normal good) but the beans weren't to my fancy at all. I deducted a star because of dinner but it was still at a great price (family combo whole chicken for $13.50 and comes with a lot). Overall, I like Castro's. Def recommend for breakfast!!

Written by
Keithea B.
on
6/4/2014
|
Member since
2012
Keithea
ordered from here
within the last week

First of all great food, but the delivery part has been an epic fail having issues 2 out of the last 3 times I have ordered.
Today was the last straw when it took them an hour and 20mins to deliver, and the guy was driving. He was also kind enough, to deliver me half a milkshake, with the other half spilled all over my food.
But what really did me in was 2 weeks ago I ordered, and after 2 hours I cancelled my order (which they still charged me) But as I started biking away I saw a moped parked in front of my building. So I decided to check to see if it was the delivery guy, and it was and he was making a huge scene in my office, he didn't speak english, and was refusing to leave without cash (I used my card). It was so bad, my boss had to escort the guy out even though he was in a meeting.

Written by
john d.
on
4/30/2014
|
3 other reviews |
Member since
2013
john
ordered from here
within the last year

Kind of loved this place but just ordered the nachos and got 12 chips with refried beans and carrots for 7.50 totally disgusting. Never ordering from here again, if they think that they can get away with that.

Written by
Chris R.
on
4/10/2014
|
1 other review |
Member since
2011
Chris
ordered from here
within the last year

Unlike those no-eating cleanses that leave you hungry and headachey, the Castro's Cleanse does the trick without deprivation. The secret? Yummy foods that are loaded with Power Punch Flavor (PPF) that keeps you feeling full longer. This Castro's Cleanse gives you about 1,230 smiles a day, including a Burrito-Lovers-Happy-Dance that may help you feel better about your shitty life in 30 minutes or less!
Stick with this plan for five days, and lose up to five pounds. (You can do it for up to seven days, max.)

Written by
Adrienne W.
on
4/10/2014
|
1 other review |
Member since
2013
Adrienne
ordered from here
within the last year

Unexpectedly good, for delivery! The burrito was pretty huge and had fresh and tasty ingredients. Also really enjoyed the tamales de rajas con queso. The delivery time matched the expected time given when I ordered, about 45 minutes.

Written by
Alison Z.
on
4/7/2014
|
1 other review |
Member since
2013
Alison
ordered from here
within the last year

Only thing I dislike is the coffee. It's horrible! But the waffle meal is great! Delivery is pretty fast especially compared to dining in with them.

Written by
Cursetta S.
on
3/25/2014
|
3 other reviews |
Member since
2014
Cursetta
ordered from here
within the last year

I've ordered here a few times and the food is fine. Not the best ever, but still tasty. My complaint is that I've been waiting over an hour and just called and was told that the food hasn't left the kitchen. Castro's I wish you were a little better with delivery -- please consider the food tracker.

Written by
Jacqueline C.
on
2/16/2014
|
Member since
2011
Jacqueline
ordered from here
over a year ago

I've ordered the chicken soup multiple times while sick. Its amazing!

Written by
Nathalie G.
on
1/27/2014
|
4 other reviews |
Member since
2013
Nathalie
ordered from here
within the last year

I had such a great experience the first time I ordered from Castro's so I ordered again today. I ordered at 10AM to be delivered at 2:30 PM and it was delivered at 10:30AM.
Although delivering within 30 minutes is impressive... this is not what I wanted. -- especially for a Burrito that's supposedly only available after 12PM.
Still delicious, though.

Written by
Kimberly T.
on
9/6/2013
|
Member since
2013
Kimberly
ordered from here
over a year ago

Been ordering from Castro's for 8 years now, they almost never disappoint. The flautas, hard shell steak tacos, and Mexican seafood platters are fantastic. But FYI, that $2 Sangria you see here on Seamless? Don't get too excited - it's actually Sangria Señorial, an artificial grape soda brand from Mexico, non alcoholic (but still tasty). Delivery guys are great too, never waited more than 20-30 mins for delivery. Cheers!

Written by
Sean M.
on
7/31/2013
|
Member since
2013
Sean
ordered from here
over a year ago

Decent enchiladas. Better at the restaurant. Soft tacos are boring. Hard tacos with ground beef are tasty. All in all not a bad choice for delivery. Give it a try and then post your own review.

Written by
su k.
on
7/24/2013
|
11 other reviews |
Member since
2013
su
ordered from here
within the last month

I've lived near Castros 13 years. Its gone from being the only place to one of many. Go with one of the others. The prices are high, the quality mediocre compared to the rest and its cold inside near the windows. Oh and the food basically stinks, blandest in the area by far, whitest veggies, liquid-y salsas, just not very good quality stuff.

Written by
Kurt L.
on
4/4/2013
|
1 other review |
Member since
2012
Kurt
ordered from here
within the last year