This information applies to
retail orders shipped to residential or commercial addresses.
Wholesale or corporate purchasers should contact us for specific shipping
rates.

Shipping costs

Our company understands our customers’ concern
about the costs of shipping today. Our first priority is always the
satisfaction of our customers’.

Our product is delicately handcrafted and shipped fresh daily. Because of our
commitment to our customers to receive fresh products, we will only ship ground
when we feel the temperature allows us to do so.

Where we ship

Van
Otis ships to any street address in the continental United States via UPS or
USPS. We do not ship to Alaska or Hawaii, and cannot ship to PO boxes or
APO/FPO addresses. Orders to Canada can be completed with special handling.
Please call us for details. Due to the perishable nature of our products, we do
not fulfill orders for any overseas destinations.

How We Ship

We use
both UPS and USPS for shipping. Upon processing your order we will make the
determination of best shipping carrier based upon order location, temperature,
and shipping method selected. If you prefer one carrier over another please
indicate so in your order comments. You may be contacted if shipping cost is
more than what was paid during checkout. Tracking number and link for tracking
will be sent from the carrier to the email you provided at checkout.

When we ship

Orders
are processed Monday thru Thursday. Most orders ship within two business days
of receipt. Orders placed after 11am Monday thru Thursday will not be processed
until the following business day.
Orders placed after 11am Thursday-Sunday will not be processed until the
following Monday (or Tuesday, in the case of a Monday holiday.) Overnight
shipping orders placed after 11am will not ship until the following business
day. You will be contacted if your order is expected to take longer. Please be
sure all information provided is correct should we need to contact you.

Address Verification

For
proper delivery please be sure to provide complete address details, including
apartment numbers, business condo unit numbers, suite numbers, and office
floors. Please note that when shipping to a physical address, an accurate
street address, suite/apartment number, company name (if applicable), and phone
number is required to ensure proper delivery.

Chocolates are not tolerant of heat. They cannot be shipped without
special thermal packaging when temperatures anywhere en route are expected to be above 70F. We
will insist on thermal packaging and/or next day shipping to locations when
temperatures may exceed 70F.

Shopping
cart shipping rates to warm weather destinations will reflect the costs of
thermally-protected packaging and expedited shipping. If you believe you do not
need a warm weather kit, please email us at info@vanotis.com. You will be asked
to complete a waiver for shipping without thermal protection.

Summer Season: May –
SeptemberFor shipments to warm weather destinations and during the summer season,
orders must be shipped via the following methods to ensure safe delivery and to
prevent chocolates from melting in transit:

UPS & USPS delivery service reserves the right to deny a delivery
should there be an instance where they do not feel the location is secure and
will reattempt delivery on the next business day. Van Otis Chocolates is not
responsible if the package is lost or stolen.

Order Tracking

Once your order
is shipped you will receive an email from carrier with tracking details. You
will then be able to track your package by going to the carrier's website.

Holiday Seasons

Thanksgiving, Christmas/Hanukkah, Valentine's Day,
Mothers’ Day, and Easter are the busiest seasons’ for chocolate. Please be sure
to allow more time for delivery. Our carriers do not guarantee shipping dates
during our busiest holidays. Ship earlier to save on overnight shipping charges
too!

During the busiest holiday seasons’ we may change
our shipping policies to ensure delivery of your chocolates in time for the
holiday season. Please see below order deadlines for Holiday delivery.