FAQ - MasterCard SecureCode

Q: What is MasterCard SecureCode?

A:

MasterCard® SecureCode is a free service that provides you with added security when shopping online with your enrolled credit or debit card.

Each time you make an online purchase at participating merchants, a pop up receipt will appear at the end of the checkout process. After reviewing the receipt, enter your SecureCode to complete the purchase. The purchase cannot be completed without your SecureCode.

If you forgot your SecureCode while you are making an online purchase, you will be asked your Secret Question. If you supply the correct answer, your purchase will be completed. Once your purchase is complete, you should visit the SecureCode registration site, click on the "Forgot SecureCode" link and follow the instructions.

Q: What should I do if the receipt does not appear after I make a purchase?

A:

First, check that the card you used is the one that you registered with MasterCard® SecureCode. Second, verify if the merchant is a participating merchant. Be sure you have disabled any pop-up stopping software on your system. If you are using a registered card and the merchant is participating, contact the merchant's customer service department.

The Signature Panel Code is the last three digits that appear on the back of your card, on the signature panel. It is an extra security feature to ensure you have physical possession of the card you are registering.

The Personal Greeting is a text message (6-30 characters) that you select during registration. Each time a SecureCode receipt is sent to you by First Hawaiian Bank, your Personal Greeting will be shown. You should always look for your Personal Greeting to ensure it is a genuine receipt. If the Personal Greeting is incorrect, DO NOT enter your SecureCode and contact us immediately at 1-800-342-2778. Your Personal Greeting and SecureCode should NOT be identical.

First Hawaiian Bank Wealth Management Group provides financial products and services through First Hawaiian Bank and its various affiliates and subsidiaries. First Hawaiian Bank and its affiliates do not provide tax or legal advice.

The insurance and annuity products are obligations of the insurance company and (i) are not insured by the FDIC or any other agency of the United States; and (ii) are not deposits or other obligations of, or guaranteed or insured by, First Hawaiian Bank or any of its affiliates. For certain cash value life insurance products there is investment risk, including the possible loss of value.

Investment, Annuity, and Insurance products are:NOT INSURED BY FDIC OR ANY GOVERNMENT AGENCY • MAY LOSE VALUE • NOT A DEPOSIT • NOT GUARANTEED BY FIRST HAWAIIAN BANK