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CONTINUOUS IMPROVEMENT TRACKER SEARCH NO DULICATES FOUND

•WHAT: FA22 form not processed upon receipt •WHEN: After the customer sends it in •WHERE: In our processing office •FREQUENCY: 2X per week per team member •IMPACT: Average delay of 6 business days to process

INTAKE

Dee's Sticky

Intake

Metrics

VOC

In Progress

HUDDLE BOARD

Pilot/ Monitor

Announcements

Complete

Trends

Priority Matrix

I have collected data on this problem and think this should be a problem our team tackles based on the severity & impact. First, I am going to check our Continuous Improvement Tracker and make sure no one else is working on this yet!

Intake Intake

Metrics Metrics

VOC "Form not received" - Desiree

In Progress In Progress

VOC

HUDDLE BOARD HUDDLE BOARD

Pilot/ Monitor Pilot/ Monitor

Announcements Announcements

Complete Complete

Trends Trends

Priority Matrix Priority Matrix

Next, I will fill out a "sticky" with what I know about the problem and place it on the Intake portion of our huddle board.

I've seen that!

At least 5 times a month!

I'm going to put it on the huddle board to discuss at our next team huddle.

Intake

Metrics

VOC "Form not received" - Desiree

In Progress

HUDDLE BOARD

Pilot/ Monitor

Announcements

Complete

Trends

Priority Matrix

Dee: "Hey everyone! I have tracked the frequency & impact of the AR22 problem and think at this point we can triage this problem.

Dee: "I'm glad to hear it's not just me! Do you think this is a problem we should look into? I feel like I know what the problem is. The form is not being processed the 1st time we receive it. I have a good idea of when & where it is happening....

I thought it was just me!

Dee: "but it sounds like we may need to investigate how often this is happening and what the impact is. Then we can determine whether we want to tackle this problem.