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People First

“Today we live in a world that is increasingly shaped by exponentially improving digital technologies that are accelerating change, increasing uncertainty, and driving performance pressure on a global scale.” A recent Harvard Business Review article discusses the decline of scalable efficiency, which was once considered the “key driver” of growth within organizations. Instead, scalable learning, which is centered around creating new knowledge rather than “sharing existing knowledge,” has become the new driver of growth and innovation necessary for organizations to meet the needs of the evolving workplace. Scalable learning happens on the job, and “harnesses tech to augment capabilities of people” instead of automating processes that eliminate people, particularly with the rise of artificial intelligence in the workplace. Going forward, the most innovative organizations will recognize that at “institutions driven by scalable efficiency, it is the responsibility of the individual to fit into the assigned tasks and roles required by the institution. In institutions driven by scalable learning, the institutions must find ways to evolve and adapt to the needs of the individuals within their organization.”