Contact Support

The Question & Answer section (Q&A) is for general (how-to) questions about the software and all users are welcome to contribute. Technical support questions should be asked by email, addressed to the TatukGIS support email address.

Contact TatukGIS support only using the e-mail address of the user log-in account to which the license of the TatukGIS product is registered in the TatukGIS system. Emails received from unrecognized e-mail addresses are subject to confusion and will not be processed on a priority basis.

Upon contacting support, please provide detailed information:

issues related to application products, such as the TatukGIS Editor/Viewer:

name of the TatukGIS application and version number

operating system name and version, and whether 32-bit or 64-bit

sample data if applicable, to enable TatukGIS to replicate the reported problem

issues related to a development product, such as the TatukGIS Developer Kernel:

After closing remote support, the application connection will be permanently terminated. Each session requires a unique ID/Password. We use http://www.teamviewer.com technology - please refer to this web site for any security considerations. To avoid version conflicts, always use the version downloaded from the TatukGIS web site in step 1.

Problem Sending E-mail to Support

In the rare event of a problem contacting TatukGIS support by e-mail (your e-mail is rejected or does not pass the spam filter), use the Send e-mail form to report the e-mail communication problem. Do not use this form to request product technical support or sales assistance.