Support Center

Setting up Samsung TV or Blu Ray player with Unblock-Us

Important: Before you start

Before you change your DNS settings to use Unblock-Us, be sure to write down the current server addresses or settings on a piece of paper. It is very important that you keep these numbers for backup purposes, in case you need to revert to them at any time.

We also recommend that you print this page, in the event that you encounter a problem and need to refer to these instructions.

Instructions

Please Note

After extensive testing with Samsung smart TV’s here in Canada and in the UK, it is the case that on some devices BBC iPlayer will not work. This is probably because Samsung locks down various apps by the TV model number, as model numbers in the UK are different to those in Canada and elsewhere.

Sadly there isn’t very much we can do about this as it’s a hardware limitation.

The VUDU app is not available to watch on any Samsung device sold out of the US. You can download it - but it will not work. This is due to a serial number block for this app. This is out of our control.

Guide

This guide will show you how to set up your Samsung TV/Blu-ray player to use our service. We’ll also cover installing the UK apps (bbc iPlayer, ITV Player etc) & The US apps (Hulu Plus etc)

First you need to press Menu on your remote

This will open the settings menu > scroll down to Network

Next select Network Settings

Your TV/Bluray player will now tell you how you have it connected to the internet. Press Start.

If you have a wireless Network you’ll have to select your network and input your passkey. If your connected via ethernet this will not appear.

Your device will now test that it’s connected to the internet. Next select IP Settings

Scroll down to DNS settings and input our DNS address then press OK

Please wait…

Your connection will test itself again. Press Next to save the settings and exit the menu.

​Smart Hub Steps

Next, press the smart button on your remote.

When you see the Smart Hub (below) you need to press fast forward, 2, 8, 9, rewind keys on your TV remote (If you have a newer F series Samsung TV please use the new keypress.)

These are the buttons on your remote control

The internet service location will appear. If you wish to download UK apps such as BBC iPlayer select United Kingdom. If you wish to view US apps (Vudu, Hulu plus etc) Select United States. Please Note you cannot select 2 regions, i.e you can’t have access to Vudu (US) and BBC iPlayer (UK) at the same time. You must repeat the smart hub steps every time you want to change.

As above we have selected UK. Select Next and click the Agree button.

Click OK to update and restart the SmartHub.

When the Smart Hub has restarted it will now be set to your chosen region and download the default apps for your new region. If you have previous switched regions your old regions apps will be deleted before this happens (below).

Your device will download the default apps for the new region. If it doesn’t you can access them to download via the Samsung apps button.

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Important

Restart the device after setting up our DNS

If the device has a built-in browser please check the device is setup by going to our website. If it doesn’t please make sure you have our DNS setup on a device with a browser so you can check your service.

Check that you get 3 green bars in the middle of the page. If you see a message asking you to update your IP address please follow the on-screen instructions.