Tallahassee stay

The hotel was clean but not updated and the front door would not close completely.

Comment from Hotel Management

Sep 11, 2016 by Marie, Hotel Management

We apologise about the problems you encountered, we appreciate that you let us know about the problems so we can let the staff know about fixing them.
Thank you for your comments.

2 out of 5

by BENJAMIN from Longwood FL

Very dirty room, great service

Posted Aug 30, 2016 on Hotels

I was traveling with my adult daughter to attend a family get-together.
The staff was very friendly and helpful. The room was very bad. It was supposedly a non-smoking room but there was a distinct smell of smoke, so someone had been smoking in the room. We considered requesting a different room, but decided to try to stick it out.
I was very tired so I immediately went to bed without even looking around. My daughter went outside for about an hour talking to her husband. When she came back in I was awake and the smoke smell was really bothering me. She asked if I had noticed how dirty the room was, and since I was very tired I hadn’t. The sink was completely full of dishes, there was a skillet on the stove with about ½” of oil and the waste basket was completely full.
In addition, the bathroom was very dirty with hairs on the tub and sink. Close examination of the bed indicated that the sheets probably hadn’t been changed.
So we asked them to give us a different room. After about 15 minutes they said that there were no other rooms available, and that they could send someone to clean or give us a refund. We were tired, so we opted for a refund. We considered going somewhere else, but it was late, so we stayed.
Hopefully this was an abnormality and not reflective of how the hotel normally is.
The refund was processed quickly and everyone we dealt with was very polite and helpful. Hotels.com was great to deal with.

Comment from Hotel Management

Sep 6, 2016 by General Manager, Hotel Management

We sincerely apologise for this problem, there was a mix up and the room was a checkout but when the housekeeper went to the room the guest was still there, so they they thought they were staying over because it was late in the afternoon.
They did not tell the front desk or this would not have happened because the guest knew they were supposed to leave.
We are so sorry that you had to deal with this, please understand that this is not normal and does not happen all the time.

2 out of 5

by Jammie from Clearwater, FL

Posted Aug 30, 2016 on Hotels

The room is very dated, the toilet tank cover did not go with the toilet, the blankets had burn marks. The neighborhood seemed sketchy did not feel entirely safe. Reminded me of a motel that people who cannot rent apartments would live. I would not stay again.

Comment from Hotel Management

Sep 7, 2016 by General Manager, Hotel Management

We appreciate your feedback. We are addressing your concerns we thank you for bringing them to our attention.
We use the comments we receive to share with our staff, to improve our services, thank you so much.

3 out of 5

by Robert from Chuckey, Tennessee

Would not stay there again!

Posted Aug 28, 2016 on Hotels

the hotel staff was great, but the room was terrible. I would not stay there again. The bed was very uncomfortable, the bedding sheets didn't even fit the bed. the Television did not have many channels at all. It was supposed to have a dish washer that it did not have. It was supposed to be a full kitchen and in a different section of the room which it did not have. the staff was great and the pool was comfortable although small. The only good thing about staying at that hotel was that the staff was good and the value wasn't to bad, although next time I would have spent the few extra dollars a night and stayed somewhere a lot better.

Comment from Hotel Management

Sep 7, 2016 by General Manager, Hotel Management

Thank you for your response, your comments will be shared with our staff,and used to improve our services.
Thank you so much for the feedback.

3 out of 5

by William

Posted Aug 9, 2016 on Hotels

Comment from Hotel Management

Sep 15, 2016 by General Manager, Hotel Management

Thank you for your feedback. We share the comments with our staff.
Hope to see you again soon.

5 out of 5

by Mabel

Posted Jul 24, 2016 on Hotels

Comment from Hotel Management

Jul 28, 2016 by Marie, Hotel Management

Thank you for your comments.
Hope to see you again soon.

5 out of 5

by Mabel

This traveler left a rating score only
Posted Jul 23, 2016 on Hotels

2 out of 5

by James from Alvin

Not bad for the price.

Posted Jul 11, 2016 on Hotels

Decent room for the price. We just slept there. Would stay again.

Comment from Hotel Management

Sep 11, 2016 by General Manager, Hotel Management

Thank you for your comments appreciate the comments.
Thank you so much.

2 out of 5

by Manuel from Broward County Florida

Posted Jul 11, 2016 on Hotels

If you are looking for a one night stay for FSU fuction the hotel is close to the University. Staff is friendly but the hotel is in need of a remodel.

1 out of 5

by A verified traveler

Filthy

Posted Jun 16, 2016 on Hotels

I couldn't sleep there. People hang out until morning outside my door laughing, talking, running. The room was filty and smell urine.