Library

Some of the following Consumer Action publications are available in bulk for non-profit or government agencies to distribute for educational purposes. Further info can be found on the How To Order Publications page.

Library: English | IP Transition: Making the Switch The next communication evolution.
This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

Library: English | Questions & Answers about the IP Transition Connecting you with new changes to the phone system.
This backgrounder answers many of the questions that consumers may have about the transition from traditional (copper-based landline) phone service to Internet-based service. Written in Q&A format, the guide introduces terms consumers should understand, explains how the transition will take place and why it’s important to them, and addresses nuts-and-bolts concerns they may have about switching to a new type of service.

Library: Chinese | IP Transition: Making the Switch (Chinese) The next communication evolution.
本文對於網絡電話通訊轉換（IP Transition）有詳盡的解釋，包括電話服務正從傳統的（銅製地下電線）改變成使用網絡通訊，以及這種新的聯繫方式對消費者的各項優點。手冊中同時清楚列明消費者的通訊服務選擇，以及客戶將如果順利轉換並加入這種最新的通訊服務。
This fact sheet explains what Internet-based (IP) telephone service is, why the transition away from traditional (copper-based landline) phone service is happening and what advantages this type of connection offers for consumers. The brochure also explains consumers’ service options and how they can make a smooth transition.

Library: English | California LifeLine Case Studies .
These five case studies will give Lifeline workshop participants an opportunity to apply what they have learned about California LifeLine discounts, service options and eligibility.

Library: English | Connect to California LifeLine and Save! (2017) Discounted telephone service can help your family stay in touch.
California LifeLine provides discounts on basic residential wireline (home phone) or wireless telephone service to eligible low-income households. Consumers who qualify for California LifeLine pay a fraction of the regular cost for telephone connection or activation and monthly service. This brochure explains the features and benefits of Lifeline phone service, how to apply for the program and what you must do to continue participation.