Cloud deployment: A year-long contract is required and renewed annually.

Cloud deployment: A year-long contract is required and renewed annually.

Upfront costs:

Upfront costs:

Upfront costs:

Additional fees apply for professional implementation services. This could include configuration and premium training. These costs vary significantly depending on your needs.

Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Ease of use

“It’s robust and very user-friendly. I rarely have issues. It’s easy for me to use, so no complaints coming from here. It’s great. ”

- Kyle Chan, IBM

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly”

- Kobe Cummings, Swedish Match

Most negative review:

Most negative review:

Most negative review:

“It can be particularly complex for users who aren't tech-savvy, and it's important the system administrator have experience in HTML/HTML5 coding. It’s also not the prettiest interface I’ve ever encountered.”

- Jennifer Kelusky, Fresh Squeezed Ideas

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

Support

“NetSuite’s support specialists were always available when we needed them. The support was exceptional.”

- Jeff Howell, Jeff Howell Consulting

“I’ve interacted with support several times already, and they've been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

Most negative review:

Most negative review:

Most negative review:

“The software support is less than perfect. Getting me to the right person and having me spend less time going over “scripted responses” would be great.”

- Ric Dreese, Ultimate Software

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

Phone support:

Phone support:

Phone support:

Phone support available for all plans; 24/7 toll-free, worldwide phone support can be purchased through premium support plans.

24/7 toll-free, worldwide phone support can be purchased.

Online case submission:

Online case submission:

Online case submission:

Online case submission included in fee for support plans. 24/7 online case review and access to a dedicated technical support representative can be purchased through premium support plans. Responses prioritized by severity.

Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.

Online support options:

Online support options:

Online support options:

Access to a help website, knowledge base and online community are included under the subscription fee. Licensed users can also access a user forum hosted on NetSuite’s website where customers exchange questions and answers.

A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased.

Training:

Training:

Training:

A “Getting Started” online catalogue is included under the subscription fee. Additional training and consultation can be purchased.

A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.