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Lord have Mercy, but that Customer Service line can be painful. I called simply to remove the ST-To-Go charge from my bill, and I ended up almost an hour on the phone. Lots of elevator music before the first rep removed the charge (I think), but had to transfer me to a programming specialist. Lots more elevator music before the second guy asks me how he can help me. I told him I have no idea why I am talking to him, but I was transferred after ST-to-go was removed. Apparently all sports programming changes have to go thru his group. So we finish that and I tell him that all the music got me to thinking about the whole home DVR thing. Eventually he gives that installation for free with the promise I won't badger him for discounts on the NFL ST. After all that I tell him I just remembered hearing about the free HD for 24 months, which then gets added. I told him I probably wouldn't think about all this stuff without all the elevator music, and they should probably change the music to heavy metal to keep people from thinking. Finally he transfers me to a third party (after more elevator music) to confirm everything we did. Oh well, I guess everything that ends well should be appreciated.