Ways to pay

You can pay your business water services bill in a number of ways: Use our online Pay Now service. You will need a valid Debit or Credit Card, your Irish Water account number, and your Water Point Reference Number (WPRN).

Set up a Direct Debit

By post by completing our Direct Debit Mandate form and returning it to Irish Water, PO Box 448, South City Delivery Office, Cork City, Ireland. You will need your International Bank Account Number (IBAN) and Bank Identifier Code (BIC). These codes can be found on your bank statement or can be requested from your bank.

Pay over the phone

Pay your bill using a Debit or Credit Card over the phone. Call 1850 778 778 or +353 1 707 2827 and use the 24hr automated service or speak to an Irish Water representative 9am–5.30pm, Mon–Fri.

Pay using My Water

View and pay your bills online using a My Water account. You can also sign up for paperless billing and Direct Debit. Sign up for a My Water account or if you already have an account, log in to My Water.

Mybills.ie

Cheque

Send a cheque made payable to ‘Irish Water’, to Irish Water, PO Box 448, South City Delivery Office, Cork. Include the payment slip at the bottom of your bill. Please do not send cash.

Your account number

Use your 10 digit Irish Water account number as your reference when making a payment. If you have more than one account, please reference the relevant account number.

Receipts

Irish Water will not issue receipts for each individual payment. All of your payments will be reflected on your next Irish Water bill.

Customers with payment difficulties

We are committed to working with customers who are experiencing difficulties in paying their water bills. Please contact us to discuss helpful options that may be available to you.

Disconnections

We are committed to working with customers to ensure that a business account holder’s water supply is disconnected only as a measure of last resort; when all other methods of arrears repayment have been exhausted. We will only do so in the following instances

Failure to pay a bill relating to the supply of water/wastewater services,

Upon request of the account holder,

No registered occupant at the property has been established after attempts to determine occupancy /ownership,

Where the customer has entered into a payment plan and that customer fails to honour that plan.

For the avoidance of doubt a premise shall not be disconnected where this would involve another customer being disconnected. As a minimum, Irish Water will issue at least one direct notice in writing at least 5 working days in advance of carrying out a disconnection. No disconnections will be carried out on a Friday, Saturday, Sunday, eve of a Public Holiday or a Public Holiday.

Settlement of Arrears and Reconnection

Where an account holder has had supply disconnected due to outstanding debt and subsequently reached a settlement with us through a payment plan or payment in full, the account holder shall be entitled to have normal supply restored. We are committed to ensuring the restoration of supply within two working days, subject to operational capacity.

More details on disconnections and other customer commitments can be found in the CRU handbook.