I just got a Kindle DX graphite for Christmas and I can't see any of the books I've sent from Calibre (via the Send by email feature) to my Kindle address. I also have a Kindle Paperwhite 3 that displays them just fine.

The question is, is the Kindle DX too old for showing up the documents from the cloud? Or this has to do with the fact that Kindle DX can't connect to some sites (like Wikipedia) because Amazon stopped offering updates for that model? In that case, jailbreaking it would fix the problem?

Thank you all.

Note 1: my DX's current firmware is 2.5.8

Note 2: I've also tried to send them to the specific address Amazon provides for this particular Kindle but that didn't work either.

I have no experience with that particular kindle model, but can you transfer the documents to your kindle via usb? This might help.

Yes. That's the only way I currently can send documents to the device.

Quote:

Originally Posted by Deskisamess

I don't remember...is there a DOCS tab on the DX? In the SORT options?

No. Just "Most Recent First", "Title", "Author" and "Collections".

Strangely, the DX neither has the same collections than my PW3. It only has the specific collections I created in the DX. When I did a Factory Reset on the DX, those collections reappeared once I registered the DX to my Amazon account.

Yes, I did. But I didn't find it helpful at all. The assistant made me deregister my device and factory reset it. But the problem persisted. There, she offered me to purchase a new Kindle

At that point it's wise to ask to be passed to someone more technical, or their superior. There are usually different levels of customer service expertise at Amazon and you usually start with the lowest level.