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Do you wish to make a suggestion or send a feedback?

You would like information on our fares or our schedules; you can also contact our Sales department directly by telephone at +687 25 21 77, Monday to Friday from 7:30am to 5:30pm (LT) and Saturdays from 7:30am to 11:00am (LT).

To make or modify a reservation, you can also contact our Sales department directly by phone at 25 21 77, Monday to Friday from 7:30am to 5:30pm and Saturdays from 7:30 am to 11:00 am.

If you want a quote for a "group" (minimum 15 people) please specify it by giving a group name, the type of the group (sports, professional, event, school, etc.), the number per type of passengers (adult, child from 2 to 11 years, baby from 1 to 23 months).

Do you need help using our website?

If you want an invoice for ticket purchased online for your company, please indicate your Ridet number. Only invoices for companies will be edited and sent by email. Please indicate the date and flight number of the first flight.

We are committed to ensuring your travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claim.

Didn’t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible.
If you have completed a form for your baggage at the airport, please send us a copy. Do not hesitate to provide us with any additional information that could facilitate the processing of your claim.
You have incurred basic necessities (purchase of hygiene products or clothing for example) because of the absence of your luggage? As of the date of actual receipt of the baggage, you have 21 days to make a refund request by sending us your bills and a bank details. The amount of your compensation is limited to XPF 5.000 per passenger.

Online help

Customer relations

We do our utmost to ensure that you have a pleasant flight. However, if your trip does not meet your expectations, please contact our Customer Service department after your flight and share your comments with them.

We will reply to any comment within a maximum timeframe of 28 days.

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Please send all relevant travel documents so that your comment can be dealt with as quickly as possible.