LOW ETHICAL STANDARDS. DO NOT PUT MONEY IN THIS
BANK. The New Braunfels branch double paid
$500 payment, then charged a $24 courtesy fee when
acct was overdrawn. I refused to deposit anymore
money into the acct and asked them to fix it or
close my acct. They refused to do either. The
following week the bank paid three unauthorized
payment to internet companies without any card
activity, authorization or approval from me and
on top of that, they charge
me three more $24 courtesy fees. I called and
asked them to not let any transactions go through
and file disputes on the unauthorized charges.
They told me any stopped payments would be $25 and
filed no disputes. So I go in to close the
account, and they refuse to do so unless i pay all
the courtesy fees.…read more

LOW ETHICAL STANDARDS. DO NOT PUT MONEY IN THIS BANK.
The New Braunfels branch double paid $500 payment, then charged a $24 courtesy fee when acct was overdrawn. I refused to deposit anymore money into the acct and asked them to fix it or close my acct. They refused to do either. The following week the bank paid three unauthorized payment to internet companies without any card activity, authorization or approval from me and on top of that, they charge me three more $24 courtesy fees. I called and asked them to not let any transactions go through and file disputes on the unauthorized charges. They told me any stopped payments would be $25 and filed no disputes. So I go in to close the account, and they refuse to do so unless i pay all the courtesy fees.