10% of every VPN Privacy Package is donated directly to the Electronic Frontier Foundation — a non-profit digital rights group fighting for our internet freedom.

We Care About Your Privacy – we’re people passionate about online rights and privacy own and run this service.

Offshore jurisdiction.

Award winning support.

3 day free trial with our Android or iOS apps.

14 day full money back guarantee.

Instant activation.

No Logs

No internet activity logs.

No connection logs.

No bandwidth logs.

No DNS logs.

We never log your internet activity or your real IP address.

We do not log connection timestamps or the total amount of bandwidth used – however we can see when a user is connected and how much bandwidth was used for the current connection. This data is gone when the user disconnects.

No Connection Logs.

We used to keep connection logs with timestamps of when you connected and disconnected from our service — for 7 days on our Privacy VPNs and for 30 days on our TV VPNs.

Now we delete that information when you disconnect (since June 2015).

We cannot hand over any logs — or your real IP address — to law enforcement because we don’t have it.

What Has Changed?

Mostly it’s a change in philosophy of how we maintain your privacy while also acting to prevent abuse that can shut our VPN servers down.

Instead of keeping connection logs to deter abuse, we’ll rely on reacting to incoming abuse reports by temporarily blocking access to those sites and services that are being abused.

We may also monitor connections to the IPs being abused in order to locate and ban the abuser. We’ll keep the monitoring in place until the abuse stops, usually just a few days.

Most blackVPN users won’t be affected as we will only monitor the website(s) and service(s) being attacked in order to find the culprit.

That’s our open and honest explanation of how we mitigate abuse while respecting your privacy — with no logs.

Why Change?

We started out in 2009 with the ambition to be one of the most private and secure VPNs available — and in many ways we’ve succeeded. We’ve never received a court order forcing us to hand over any customer details and we’ve also resisted some serious pressure from international law enforcement (we have the emails and lawyers bill to back that up).

However we failed to be recognised as one of the most private and secure VPNs because of one important issue: our connection logs. Although these were automatically removed after a short period — and keeping these connection logs has not proved harmful to any of our users — the perception that we have logs that in theory CAN be handed over to law enforcement has turned some people away.

We kept the connection logs as a deterrent against serious abuse, but now we’ll switch to real-time monitoring of abuse instead of relying on the connection logs.

Why We’re in Hong Kong

We’re legally free to keep as little information on our customers as we choose — plus there are no mandatory data retention laws to force us to monitor or log the activity of our users.

The Metadata We Do Not Have

We do not have activity or traffic logs.

We never log your internet activity or browsing history. There is no web metadata for us to hand over — unlike what your ISP might be required to keep.

We do not have DNS logs.

We run our own DNS servers for DNS lookups where absolutely nothing is being logged.

We do not have connection or session logs.

Without connection/session logs — which kept a record of who was connected and when — we cannot match an IP-address and a time stamp to a user of our service.

We do not log your real IP address.

We never store your unique public IP address which is assigned by your internet provider (or mobile or wifi hotspot). This is the most unique thing that can be used to identify who you are and where you are in the world.

An example of how your public IP address can reveal your real location.

What information do we keep and why?

Even though our VPN servers have no logs that can reveal your real IP address, they do need to send information to a central system to limit the number of simultaneous connections per account — as all VPN services need to do.

Account data.

Every VPN provider needs to have a separate account for each user to control access to their service.

We store your username, hashed password, the expiry dates for each VPN location and the date the account was created.

Email address you used to sign-up to our service.

We need this to send you your account details and to keep you informed of serious security issues so you can stay safe — such as when the Heartbleed bug was discovered.

We also send the occasional announcements and special offers, but we try to keep it to a minimum.

Payment information.

Since we have a 100% no-questions-asked refund policy we need to know which transaction matches to which account.

Third Party Systems We Use

We try and use as few 3rd party systems as possible and to host our own services and tools where we can, in order to keep our customers information as private as possible. We minimise the information we share with these systems, however cannot control what information they also record.

PayPal, CardPay and BitPay for payment processing.

Stream Send for renewal reminders and updates.

CloudFlare for website protection.

How we keep your real IP address private.

Our VPN servers never log your real IP address.

Kudos to the guys at Cryptostorm for creating a patch for openVPN status logs and sharing it with the community.

We strip your real IP address from OpenVPN status logs so that we can still get useful information about the number of users connected — without logging real IPs anywhere.

We make sure that whatever happens, no IPs are saved in the servers system log (thanks to the syslog-ng patch from RiseUp). So if the machine is seized the logfiles will be completely useless to identity anyones real IP address.

Our support system never logs your real IP address.

We host our own version of OSTicket for our ticket support system — which has been modified to never log your real IP address when you create or respond to a support ticket via our website.

Our Live Chat widget never logs your real IP address.

We host our own version of Live Helper Chat for our live chat widget — which has been modified to never log your real IP address when you chat with our support staff. All visitor location information is disabled in our Live Chat system.

Our website analytics never logs your real IP address.

We host our own version of Piwik for our website analytics — which has been modified to mask your real IP address when you visit our website.

We built our own internal support tools too.

Here’s what our internal customer support tool looks like for our support staff… Basic.

We support open source software and tools.

We don’t have any secret stealth VPN technology or require people to use a proprietary client to connect to our VPN service.

We support open source VPN clients and protocols like OpenVPN for Windows and Tunnelblick for OS X. We also support using SSL Tunnels to hide the OpenVPN connection in an extra layer of encryption.

We provide easy installers that are packaged with our VPN connections — but you are also free to install the open source versions of each tool yourself and grab the configuration files from our website.

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About BlackVPN

BlackVPN Limited is registered in Hong Kong – as far away from the 5-eyes (and 14-eyes) countries as we could find.

Hong Kong has no mandatory data retention policy, so we’re free to operate with a minimum of knowledge on our customers.

Hong Kong is recognised as a solid international business location with a strong legal framework, high government integrity and low corruption.

BlackVPN is still owned and operated by the original founders since 2009. It’s not just our job, it’s our passion. We are IT geeks who are passionate about Privacy and Digital Rights.

Originally we were inspired by the Pirate Bay founders. Since then, more heroes have emerged like Ladar Levison (Lavabit) and Edward Snowden (NSA leaks). Still more will come forward to join the fight against governments and global corporations who take away our online freedom and digital rights.

Enjoy our service, respect others and do not let them take away your rights.

Your Rights

Privacy is a fundamental human right recognised in Article 12 of the Universal Declaration of Human Rights, which states:

“No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honor and reputation. Everyone has the right to the protection of the law against such interference or attacks.”

Privacy underpins human dignity and other values such as freedom of association and freedom of speech.

The Universal Declaration of Human Rights

On December 10, 1948 the General Assembly of the United Nations adopted and proclaimed the Universal Declaration of Human Rights. Privacy is a fundamental human right recognized in Article 12, which states:

“No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence, nor to attacks upon his honor and reputation. Everyone has the right to the protection of the law against such interference or attacks.”

Privacy underpins human dignity and other values such as freedom of association and freedom of speech.

Q: I’m not aware of my rights. Should I have researched this myself or should my government have educated me about them?
Following this historic act the Assembly called upon all Member countries to publicize the text of the Declaration and “to cause it to be disseminated, displayed, read and expounded principally in schools and other educational institutions, without distinction based on the political status of countries or territories.”

Q: My ISP has disconnected or restricted my Internet access because another group or organisation has told them that I am a pirate or copyright infringer. Is this right?
According to Article 10 of the Universal Declaration of Human Rights: “Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him.”

Q: My ISP has been ordered by my government to record everyones Internet history and emails for at least x years, on the off-chance that they might be a terrorist or commit terrorist acts in the future. Is this right?
According to Article 12 of the Universal Declaration of Human Rights: “No one shall be subjected to arbitrary interference with his privacy, family, home or correspondence… ”

Q: My government is attempting to censor information on political, religious or other topics that concern me. I am being prevented form collaborating with others on these topics. is this right?
According to Article 18 of the Universal Declaration of Human Rights: “Everyone has the right to freedom of thought, conscience and religion; this right includes freedom to change his religion or belief, and freedom, either alone or in community with others and in public or private, to manifest his religion or belief in teaching, practice, worship and observance.” Furthermore Article 19 states that “Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers“.

Q: Certain media or sites are freely available to others but are being blocked or restricted in my country. Is this right?
According to Article 27 of the Universal Declaration of Human Rights: “Everyone has the right freely to participate in the cultural life of the community, to enjoy the arts and to share in scientific advancement and its benefits”.

Q: But shouldn’t we stop all this filesharing to protect the artists and the creative industries?
The truth is that music labels use clever accounting tricks to make millions of dollars while paying the artists virtually nothing. For every $1000 of music sold the average musician makes $23.40 according to TheRoot.com. TechDirt.com adds that “huge megastars like Lyle Lovett have pointed out that he sold 4.6 million records and never made a dime from album sales. It’s why the band 30 Seconds to Mars went platinum and sold 2 million records and never made a dime from album sales. You hear these stories quite often.”

The artists themselves are sick of the way the media companies and the RIAA treat them and their listeners, and artists such as Radiohead, Pink Floyd, Travis and Blur have founded the Featured Artists Coalition to push for “a new set of agreements that reflect the new ways music is consumed by fans”. Some artists have found their music for sale on iTunes yet have never authorized this or received any royalites, and complain that “everyone involved is just enjoying the gravy train of ripping off artists”. Moby blogged that “punishing people for listening to music is exactly the wrong way to protect the music business” and has even called for the RIAA to be disbanded. Vuse has been trying to persuade Hollywood that its users are customers, not thieves. Their survey of 1300 internet users shows that in addition to being copyright infringers, those people spend a lot of money on movies and movie-watching gear and “are actually Hollywood’s best customers”.

According the the UK Film Council the movie business is thriving [source TechDirt.com]:

The core UK film industry has grown 50% over the last 10 years

UK box office takings at record levels, with growth of over 60% over 10 years

They have had a 500% return on their investments in film

More films are being released, up over 30% in the last decade

Independent films are performing quite well, taking in nearly half the revenue of major studio films

Q: Surely it’s a good idea to install filters to block Child Pornography though?
According to insider information and opinion on Wikileaks: “Although originally marketed, in all countries, as a way of combating child pornography, the blacklists obtained by Wikileaks show that the systems have already been corrupted into censoring other content, including political content… Secret national censorship systems are dangerous and unaccountable. They are an afront to natural justice, due process and the balancing power of the fourth estate. They must be, and will be, stopped”. A confidential Wikileaks source with 10 years inside the international child porn industry claims that internet filtering will have no effect as the methods they use are far more advanced to be blocked so easily, and “the public is cheated by the greedy politicians who cannot do anything against child pornography but use it as a means to justify total monitoring”.

“Every thing secret degenerates, even the administration of justice; nothing is safe that does not show how it can bear discussion and publicity.”

“Whenever a single definite object is made the supreme end of the State, be it the advantage of a class, the safety of the power of the country, the greatest happiness of the greatest number, or the support of any speculative idea, the State becomes for the time inevitably absolute. Liberty alone demands for its realisation the limitation of the public authority, for liberty is the only object which benefits all alike, and provokes no sincere opposition.“

“From the age of uniformity, from the age of solitude, from the age of Big Brother, from the age of doublethink — greetings!“

“The Party seeks power entirely for its own sake. We are not interested in the good of others; we are interested solely in power.”

“Power is not a means; it is an end. One does not establish a dictatorship in order to safeguard a revolution; one makes the revolution in order to establish the dictatorship.“

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Terms of Service

The Basics:

Do not spam.

Do not hack.

Do not harm others.

Do not download commercial content on our USA or UK VPN locations.

Terms of Service

Privacy

We respect your right to privacy and we do not keep any logs about your internet activities including which sites you access, your IP number or what data you transfer. We also do not store any payment details such as Credit Card numbers.

We will fiercely protect the privacy and rights of our users and we will not disclose any information on our users to anyone, unless forced to by law enforcement personnel that have produced the proper legal compliance documents.

All logs are anonymized on all servers. Your real IP is never logged anywhere.

Money Back Guarantee

If you contact us within the first 14 days of your first purchase then you are entitled to a full 100% refund, regardless of the reason for your cancellation. However if your account is suspended or terminated due to a violation of our Terms of Service then we will not refund any remaining account balance.

Personal Use Only

Your account is for the personal use of you and your household. You are responsible for maintaining the confidentiality of your login details and for all activities involving your account.

Service Quality

Your service speed may vary depending on your physical location, ISP, Internet connection speed, Internet nodes between your computer and our servers, and other factors beyond our control. Upload and download speeds will vary for each user due to factors beyond our control.

We may block certain kinds of usage on some servers – such as SMTP and Bittorrent/P2P – to protect other users, to comply with legal restrictions or to minimize the threat or legal action against us or our users.

You will not be allocated a fixed IP address and your IP address may change each time you connect to our Service.

All Services are provided to you “as is” without any guarantees or obligations on our part.

We will try our best to maintain Service quality and to limit interruptions to your Service, however we cannot guarantee uninterrupted Service. The Service may be unavailable due to variety of factors beyond our control including emergencies, third party failures, interference, and may be interrupted, blocked or limited by other network providers.

We are not in any shape or form liable for any damages resulting from interruptions in Service or your inability to use the Service.

Notifying you about Service Interruptions

We will notify users in advance of scheduled downtimes via our blog and our @blackvpn Twitter page. We may also choose to notify you directly via email. By law we may be required to notify you of certain events such as Service interruptions. You hereby acknowledge and consent that such notices will be effective upon our posting them on our website or delivering them to you by e-mail. If you provide us with inaccurate information then we cannot be held liable for failing to notify you.

Acceptable Use Policy

If you engage in any of the activities prohibited by our Acceptable Use Policy then without notice we may suspend or terminate your account. We also reserve the right to terminate your account without any notice or refund if we receive any complaints about your activities from other users, site owners, Internet service providers, copyright holders or legal authorities. This is not a conclusive list of the actions prohibited and we reserve the right to modify our Acceptable Use Policy at any time.

No Stealing! You agree not to pay for our Services using a STOLEN credit card or PayPal account. Do not attempt to obtain access to our Services with the intent of avoiding payment.

No Spamming! Sending Spam (Unsolicited Bulk Email – ham in a can is OK) and dealing with anyone on the Register of Known Spam Operations (ROKSO) database at www.spamhaus.org while using our Services is prohibited.

No Hacking! All of these activities are prohibited (unless you have permission from the server owner): port scanning, flooding, mail-bombing, denial of service attacks, or attempting to gain access to an account, computer or device that you are not authorized to access.

No Viruses or Keyloggers! Do not use our Services to transmit viruses, trojans, worms, spyware or keyloggers.

No Child Porn! Do not use our Services to engage in child pornography activities of any sort, including but not limited to the creation, distribution or promotion or child pornography.

Respect Others! Do not disrupt our Services or the Service to other blackVPN users. Do not threaten, abuse, harass, stalk or otherwise violate the human and legal rights of others. Do not transmit any defamatory, infringing, obscene, indecent, or unlawful content.

Copyright Violations

Downloading or sharing of copyright material is forbidden on our USA, UK and Singapore VPN locations. If we receive a number of copyright violation notices from the appropriate copyright holder then we may temporarily monitor those VPNs to find the offending user and may terminate their account. We therefore ask our users not to distribute or transmit material which violates the copyright laws in either your country or the country in which our service is hosted.

Governing Law

You may be bound by the laws of the country from which you access our Services, as well as by the laws of the country of the server that you access. These Terms and Conditions shall be governed by and construed in accordance with the law of Hong Kong. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Hong Kong.