Encounter Chianti's Countryside & Discover it's liquid Delights

You will LOVE our Cancellation Policy

We are indeed tour guides but first we are travelers. We
understand there might be last minute unforeseen
circumstances that might cause a change of plans. When we
sat down to write our cancellation policy we decided to
think to what Cancellation Policy we
would like to have for ourselves for our trips.

In the heart of Italy, there is a land where you will feel at one with nature. Vineyards, farms, olive groves, and medieval villages make Tuscany an encyclopedia of many beauty's of Italy.

We’ll lead you on a multi-sensorial experience to grasp the emotions, culture, history, traditions and the respect for environment that lie under the culture of this land.

For all the wine enthusiasts, our Chianti Classico Tour is a journey that starts with the winter pruning of vines and ends up with the rite of wine tasting. Your expert driver will lead you in the Chianti Classico district and will have you enjoy the scenic landscape, with its rolling hills, which have become iconic all over the world.

During this full day tour, you will visit different wineries and you’ll taste the delicious organic products, homegrown on family kept orchards. Before heading back we will introduce you to one of the prettiest medieval villages in the area for a pleasant sightseeing walk.

Comments

I saw your Tuscany Hill tour and this is just what i was looking for. My husband is obsessed with Tuscany and.. wine, of course ;) Does this tour start from Florence or we could do a round trip from Rome too?

Thank you for writing to us :) It's great to hear you found a perfect experience for you both. It starts from your Florence accommodation, however, simply send us an email and we can arrange a driver from your Rome accommodation for either a long day trip or better yet, a transfer to your next destination.

From Rome to Florence/Tuscany there are many beautiful places to stop along the way too, so we can make the most of the transfer by turning it into a transfer tour day! :D

PAYMENTS
Eyes of Rome® prices are in US Dollars - $. If you prefer to be billed in another currency (including EUR/GBP/CAD/AUS) please get in touch with our office by emailing info@eyesofrome.com.

Eyes of Rome® bookings require full or partial payments in advance depending on the selected services. Payment can be made online through our website, by phone, by invoice or via email. We accept PayPal, Bank Transfers and all major Credit Cards (Visa, MasterCard, American Express). In the event of any remaining balance at the end of your tour, payment can be made cash in Euros (EUR - €) to your guide or charged to your Credit Card in Dollars (USD - $).

You can choose between two payment options at the time of your reservation:

1. PAY A DEPOSIT
A down payment is only available for selected services purchased with Credit Card at least 3 days before the tour date. If you prefer to pay a deposit, then your remaining balance can be paid on the day of your tour. You can decide between a Cash payment (Euros only) or Credit Card payment (US Dollars):

(i) Cash payment. Eyes of Rome® will calculate the remaining amount in Euros as per Google Currency Converter - https://www.google.com/finance/converter. We require a 24-hours’ notice for this option. The amount can be paid directly to your guide/driver at the end of your tour.

(ii) Credit Card payment. The remaining balance will be charged on the same Credit Card provided during your booking in US Dollars on the day of your tour.

2. PAY FULL AMOUNT
If you prefer to pay the entire amount at the time of your booking, you will be charged the amount in US Dollars right away. Tours purchased with less than 72-hours’ notice, or selected tours that require special openings can only be reserved by paying in full.

Eyes of Rome® Standard Policy charges no Cancellation Fee for tours cancelled with more than 72 hours' notice.

We operate a Full Refund Policy of the amount paid during the booking for cancellations made with 72-hours’ minimum notice.

For client No-shows or tours cancelled with less than 72-hours’ notice, we reserve the right to charge the full price of the package.

STANDARD POLICY AMENDMENTS

In order to provide the highest level of service with our top guides and guaranteed tour schedules, amendments or changes require 72-hours’ minimum notice, and are subject to ticket availability for the new date. Eyes of Rome® will make every effort to accommodate your request whenever possible.

2. EYES OF ROME ® DOLCE VITA POLICY
Eyes of Rome® Dolce Vita Policy consists of an upgrade to the Standard policy and is only available upon request.

It can be purchased as an add-on for selected tours. The add-on allows clients to take advantage of more flexible conditions in case of cancellation or last-minute changes.

This Policy does not apply to tours with our All Sales Final Policy.

DOLCE VITA POLICY CANCELLATIONS & REFUNDS

Eyes of Rome® Dolce Vita Policy charges no Cancellation Fee for tours cancelled with more than 24 hours' notice.

We operate a Full Refund Policy of the amount paid during the booking for cancellations made with 24-hours’ minimum notice, even when it includes prepaid and already bought tickets.

Only in case of client No-shows or tours cancelled with less than 24-hours’ notice, we reserve the right to charge the full price of the package.

DOLCE VITA POLICY AMENDMENTS

In order to provide the highest level of service with our top guides and guaranteed tour schedules, amendments or changes require 24-hours’ minimum notice, and are subject to ticket availability for the new date.

However, Eyes of Rome® will make every effort to accommodate your request whenever possible.

3. EYES OF ROME ® ALL SALES FINAL POLICY
Our All Sales Final Policy applies to a small selection of Eyes of Rome® tours.

It always applies to:
I. All tours for groups over 11 people.
II. All tours that are requested at a different time and date than the ones available online.

Tickets: No tickets are needed for this tour. Winery entrance is included.

This tour is not child friendly

Dress Code: Comfortable. You will be in the countryside.

Design Your Own Experience: Sites visited are based on the pace of our average client. If you prefer a more leisurely pace, you can opt to see fewer sites. With a private guide, your tour is catered to your interests and activity level.

Mobility Impaired: Our tours involve a fair amount of walking. Please contact us if you are interested in modifying any of the tours for those who have trouble walking.

Guide Requests: Eyes of Rome will make every effort to schedule the guide you have requested, however, sometimes it is not possible due to schedule conflicts or time off. We appreciate your understanding in this matter.