Thanks for the honest update. Given that I ordered some accessories more than one and half years ago and have not yet received them, what is the current state of these? I have been given various and varying stories since but I gather the bottom line is the accessories are in the same camp as the latest devices that others have ordered. i.e you have no money.
What I can’t understand is why people’s money is frozen. Seems odd that if this money is ours/ yours that a third party can deny the funds?

Mike, I believe you 100% but I’m curious how the update could kill some but not all V devices when they should be near identical (including drivers?) apart from our hardware choices and apps or programs loaded. This is mainly from the perspective that I am still hanging in there for my Dec 4 i7/16/512 V and I don’t want a brick!!!

First version of El Capitan broke compatibility with Office for me. Then last year High Sierra screwed up my finder sliderbar (it rearranges itself every 3-4 days). HS also broke a few of my folders (beach ball). macOS now seems less stable than the old school OS X Mavericks and Yosemite… sad

First point is that there were several “April updates” the standard security and program updates on top of the 1709 version of Windows 10, and the NEW feature version 1803. The latter did not push to all machines in April and was pushed to some machines in May. If you look at the “System-About” in control panel, and scroll to the end you can see your version.

My scenario was this:
The update was pushed in May and after the update completed the screen would be black after the login (which worked fine). Apparently the black screen was due to corrupt or incorrect video drivers which was well reported in various places AFTER I tried to fix the issue on my machine. Because I couldn’t see anything I couldn’t roll back the update. After struggling several hours to find and fix the problem, I decided that restoring my base back-up would be faster (I always make a back-up when I get a new machine). During the multi-reboot process of the restore the machine stopped working. Nothing I’ve been able to do since has even given a glimmer that the machine is on, or responsive to the keyboard, buttons, or anything. I’ve tried the Power+Del, the Power+Esc, the “deplete the battery and recharge”, remove the keyboard and see if there is any screen backlight. Nothing.

I worked for Intel for 16 years, 4 of them in motherboard customer support a the highest level, If I couldn’t fix it we replaced the board, no questions asked. This has been the most frustrating computer/company/situation I’ve ever had, in 42 years of working in the industry.