You are now connected to Sasi Kumar from Amazon.comMe:Need help for international return funds
Sasi Kumar:Hi, Yudao.
This is Sasi from Amazon.comMe:Hi,Sasi.I just applied for a return earlier.
Sasi Kumar:May I have the order number, please?Me:112-1273964-8386643
Sasi Kumar:Thanks for providing the order number.
May I know from where you are returning the item, please?
Me:one representative told me that Amazon will cover all the international return shipping cost.But I contacted local post in China, the shipping cost is almost 240 Us Dollar.
Sasi Kumar:Yes, Yudao. Once you returned the item using an economical airmail you'll need to contact us with the tracking number so that we'll refund the return shipping charges as well.
Me:240 Dollar is much more than the cost of the Luggage.I thought It was a huge waste of shipping cost.Twice more than orginal price of the Luggage.
Sasi Kumar:May I know the reason for returning the item, please?
Me:The outside package is intact,but the Luggage is broken.
Sasi Kumar:Have you checked with any other economical airmail to return the item in cheapest cost?
Me:I guess It was broken when shipping from the warehouse due to careless of packing staff.The cheapest is also eaual to 200 Dollar.I just wonder can I get a replacement item with on return cause the shipping cost is too high.Simply send me a new one is a better choice for now.If you guys need pics to verify,I can provide.
Sasi Kumar:I'm sorry, the item is not available right now. So, can I help you with a partial refund? You don't need to return the item to us.
Me:Partial refund can't solve the problem.
We're sorry, but your last message may not have been sent.
Me:I can't use a Luggage with hole.lol.Partial refund can't solve the problem.
Sasi Kumar:Let me check what best I can do for you, please be on hold for 1-2 minutes.
Me:Thx.I wanna a fully refund of the item and a refund of shipping cost from US to China.
Sasi Kumar:Thanks for waiting, Yudao.
Me:I am with you.
Sasi Kumar:I've checked with my supervisor and he has asked to issue a refund for the item as an exception to our policy.
Me:Is that a full refund?
Sasi Kumar:I've requested a refund of $107.96 to your MasterCard. You'll see the refund in the next 2-3 business days.
Me:Ok.How about the shipping cost from US to China?About 75 Dollars.It was wasted on delivering the item.
Sasi Kumar:I'm sorry, we're unable to issue a refund for the return shipping.
Me:But I got nothing after paying the shipping.Amazon need to give a response for that.
Sasi Kumar:I'm really sorry about that.
Me:And it was not my fault.I am very disappointed with that.
Sasi Kumar:We're only able to issue a refund to the item cost as the shipping address used for the order is within the US.
Me:I have read the policy,but still need to pay for the shipping.
Sasi Kumar:I'm sorry, we're unable to offer refund for shipping the item from the US to China,.
Me:Got that.Has the refund to my master card done?
Sasi Kumar:Yes.
Me:No need to return the Luggage?
Sasi Kumar:Yes, you don't need to return the Luggage to us.
Please let me know if you have any other questions?
Me:That's all.Thank you Sasi.
Sasi Kumar:You're welcome!
Me:Really good staff..
Sasi Kumar:Thanks for your patience and understanding.
Thanks for contacting Amazon.com. Have a great day!
Bye!!
Me:BYE!