Business Process Improvement

Using KEYPAQ to improve the efficiency and integrity of business
processes

Client: Mott MacDonald Railway Approvals Ltd

Context

Mott MacDonald Railway Approvals Ltd (MMRA) was the Independent Technical
Certifier (ITC) working on behalf of Transport for London on the £400M
East London Line Extension project.

MMRA and TfL maintained critical project information related to the
ITC role in IBM Rational DOORS®, the world's leading tool for managing
structured information.

What we did

MMRA commissioned integrate to help
them improve the efficiency and integrity of the business processes
in use for the ITC role.

We began with a short period working with key staff in MMRA to understand
the ITC role and the information management challenges involved. A key
focus of our investigation was to determine if additional value could
be leveraged from MMRA's existing use of DOORS. Sophisticated products
such as DOORS deliver the most value when they are configured to match
the customer's business processes and the profile of their users. We
frequently find that this is an area where targeted investment can yield
significant benefits.

Following our investigation we recommended a package of measures
to streamline the business processes in use, optimise the way information
was stored and exchanged and improve the productivity of the staff managing
the process.

A key recommendation was the adoption of a version of
integrate's KEYPAQ® for DOORS toolset,
tailored to match the ITC business processes and the skills profile
of the staff involved. KEYPAQ is a suite of productivity enhancement
tools that provides a user environment which maximises efficiency and
effectiveness while improving process compliance.

In this case, KEYPAQ would provide an intuitive user-interface for
managing the process, and would semi-automate routine tasks such as
outputting templated reports. The benefits expected from adopting KEYPAQ
were improved productivity, a reduction in the number of errors and
improved process compliance.

Outcome

Our recommendations were approved by MMRA and implemented by us in
a further short period of work during which KEYPAQ was tailored to the
project needs, installed at MMRA and users trained in its use.

Gary Hicks of MMRA commented that

"by deploying KEYPAQ alongside DOORS, we have been able to improve the way
we manage information, streamline our business processes and do
our work faster and more accurately. We are delighted with the benefits
we have gained through working with integrate."