Recently Oxley Home Care commenced providing home care personal services for my father. The Senior Care Coordinator was very prompt in coming to visit my father and in organising support within a week of my phone call enquiry. She has been very friendly and helpful, and keen to ensure that the Care Worker is a good match for my father. We appreciated her phone call following up after the Care Worker's first visit to check that Dad was happy and that his needs were being met.
Dad is indeed very happy with the support of his Care Worker - "She is a delightful young lady with a personality that brightens up my day. She comes for one hour five mornings a week, and is meticulous in carrying out the allocated tasks. She is efficient and uses her initiative." Many thanks Oxley Home Care! Margaret Grainger

Oxley Home Care are real professionals, and I was lucky to find them. They followed up promptly on my initial call, and always stayed in contact. They went out of their way to help me get started with a care worker, who was always prompt and supportive. I can highly recommend them !

I do not know what I would do without Oxley Home Care.
From Management/Office staff to Carer's, the service is exceptional.
The level of service and the interaction of Carer's with my parents is just amazing. Absolutely exceptional.
At times I have needed adhoc services urgently and Oxley Office staff has organised this with ease for me.
I cannot praise Oxley Home Care enough.
I know they have my parents needs and wellbeing a priority.
I do not hesitate in recommending Oxley Home Care .

I have been very fortunate to find a provider like the Oxley Home Care team. From senior management to Regional care Manager, to all the lovely ladies in the office and all the care workers that have assisted in helping me take care of my mother at home, I have found them to be very professional in all aspects of there work. They have been very understanding and caring and very compassionate , always willing to do above and beyond in assisting me to take care of my mother and giving me and my family the moral support to continue to do so. I highly recommend Oxley Home Care to anyone who is in need of any type of care for themselves or for there loved ones or even for a friend. You will not be disappointed. Thank you so much Oxley Home care Team. You are amazing. Please continue the terrific work of always helping others.
Thank you again. Sr. Sofia.

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How to change your Home Care Provider in Sydney

By Gilian Douglass

May 18, 2017

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Home Care Packages

Did you know that you can now switch your Home Care Provider as of February 27, 2017?

If you’re not satisfied with the level of service that you’re receiving from your current aged care provider, you can elect to leave and use another provider. This is because of the deregulation of the Australian aged care sector. Home Care Packages are now allocated to the client and not the Approved Home Care Provider.

Before you switch, it’s suggested that you have a chat with your current aged care provider to discuss why you’re not satisfied and see if they can fix the problem at hand.

If you have already made a decision to make the move to another Home Care Provider, consider the exit fees that your current provider may charge you once you cease their services. The Home Care Provider can only charge you their published exit fees if you have unspent funds available.

At Oxley Home Care, we DO NOT charge start-up or re-assessment fees during the life of a Home Care Package or exit fees should you wish to close your agreement. Funds are not “value packaged” for spending per month and all surplus money not spent each month is rolled over and accumulated to spend as you wish.

So, what should you do if you are interested in switching your Home Care Provider?

Do your research – shop around and check that the new Home Care Provider has the range of services to meet your current and future needs.(For more information on how to choose the right Home Care Provider, click here. And, to learn the cost benefits of Home Care versus Residential Care, click here.)

Make contact with your short-listed Home Care Provider – ensure that they can meet your requirements, have the ability to accommodate you and learn the date when your services will commence.

Call My Aged Care on 1800 200 422 or log on to My Aged Care and let them know of your decision to relocate your Home Care Package to a different Home Care Provider. Ask them to activate your referral code and supply the referral code to your new Home Care Provider prior to their services commencing.

Advise your current Home Care Provider that you are stopping using their services – this can be undertaken over the phone or by email, but doing it in writing ensures that you have a written record. You will need to give at least 14 days notice period, it may be up to 30 days. Include in your correspondence your preferred end date, bearing in mind the start date for your new Home Care Provider.

Start receiving Home Care Services from your new Home Care Provider – your start date with your new provider will be after the end-date with your old provider. Bear in mind that you will need to sign a new Home Care Agreement and a new care plan and budget with your newly appointed Home Care Provider.

Did you find this blog informative?

To find out more about exit fees and other charges that Home Care Providers can charge, click here.

Oxley Home Care, established in 2006, is a family-owned Sydney company and is an Approved Provider of Home Care Packages funded by the Commonwealth Department of Health. These packages are designed to provide assistance to the elderly, to remain living independently at home.

How to change your Home Care Provider in Sydney

Testimonials from our valued clients.

My Care Worker, Karin, is so efficient, capable and caring. She has proved to be intelligent, reliable, conscientious and her integrity is undoubted. She has been a huge factor in my living in my own home with all my health problems. Her assistance in so many ways has contributed greatly to me achieving this and hopefully will continue for some time to come. I am very lucky to have the assistance of such a capable and understanding Care Worker from Oxley Home Care.

Brian, Wahroonga

Testimonials from our valued clients.

Our experience with Oxley is seamless, friendly, pro-active and extremely supportive. We would like to make special mention of their speedy response times when adhoc requests for care services are made. As shift workers this service is invaluable and Ashley goes above and beyond in these communications and interactions with us. Anna has been amazing offering advice and is open minded to trialling and sourcing new devices to assist us. Maria is an exceptional carer who does more than required and was able to make a quick connection and friendship with our mother. Thank you team!

Anna, Parramatta

Testimonials from our valued clients.

To all the team at Oxley, I cannot thank you enough for all the help, kindness, patience, and support you have given my Mother over the past year. Mum speaks so highly of you all and my life has been made so much easier because of you. Keep up the good work.

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