Happy New Year to one and all! Our survey is now closed as of 11:45pm PST last night. Thank you all who responded for providing your honest feedback and insight! Once back in the office (after January 3rd) we will begin collating and analyzing all the...

Now that you've heard how much content we've created and updated based on your reported PMRs using the KCS principles, let's take a look at how we shared it all out! 2011 was unquestionably the year of social business across industries. In keeping with...

Over the course of the next two weeks, here on Notes from Rational Support, we will be blogging some year end wrap ups and messages to highlight some of our accomplishments over the past year in terms of support knowledge and social sharing. Today we start...