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1. Search using the upper-right search box, e.g. using the error message.
2. Do you think FireCloud might be down? Please read this before posting.
3. Be as detailed as you can when describing your problem, i.e. tell us what happened or didn't happen rather than "it didn't work" or "it failed".
4. Include the full text of any error messages you encounter.
5. Include screenshots to show any abnormal display or indicators.
6. If the problem affects a workspace, use the Share button in FireCloud to share it with [email protected] Provide the name of the workspace as well as any submission and workflow identifiers in a forum post. By sharing with this group, you are giving access to the Data Sciences Platform's communication team and potentially engineers on the NCI Suitability Roster if further troubleshooting is required. Please consider whether your data is sensitive and should be shared with these individuals. If you have an Authorization Domain set, this group will not have access to the contents of the workspace even after sharing.

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Attention:
The frontline support team will be unavailable to answer questions until May27th 2019. We will be back soon after. Thank you for your patience and we apologize for any inconvenience!