The modems are registered to individual accounts but if you have access to a spare purchased modem that is not currently active on any other accounts you can have it swapped with the current modem active on your account.

Calling in to tech support, they can help you do this or shaw-moderator would be able to assist, as well.

If you are seeing the modem dropping offline or having speed issues when you are directly connected (no router), it's usually an area or a signal problem going into the modem. We rarely have problems with the modem itself and they are swapped almost as a last resort. The best option is to have the tech visit and check everything. Tech can also replace the modem if that is the cause of the problems you are having.

If you want to use another modem, I can send you a direct message to collect your info and do a swap on the account.

I was just hoping I could walk in to Shaw and trade the mode out. If it is not the problem, I would be happy to take it back for the old one. I'm trying to save time and perhaps eliminate a problem.

Over the years, techs have been here. One fellow measured the line and said it was way to high. He put a filter in line and left. Some time later, we have to call again, and a tech came out and removed the filter, and said there ya go.

In the past, Shaw has installed a new cable from two poles away because it was cracked inside and during a wind, we'd lose connection.

Later, we bundled up the TV, and added Phone. First thing I did was called my son to see if they arrived safely. They had. At 2 in the morning, my daughter came by to ask why we wouldn't answer the phone. We had outbound calls only.

Shaw has added services in the past that we never ordered, and it was like pulling teeth from a bear to convince them that no one here ordered anything. That was the free 30 day Extreme that was another negative invoicing plan.

Channels we had for over a year suddenly become "not authorized" and "subscription only" - the same month that Shaw raised the rates again.

If I sound as if Shaw has irked my ire - yes. For the most part, I feel Shaw is unfair, conniving, and deceitful.

This is no reflection on you or the other staff - you're doing your job. It's the higher anarchy that thinks only of the bottom line and how much more will the consumer pay.

Like anything Shaw is a large operation and unfortunately, the local cable monopoly.

I feel there will be a exodus when the feds break up the monopoly shared between Rodgers, Bell, and Shaw.and allow other company's to compete, we will see lower rates, faster speeds and faster on-site support.

The Internet has become a necessity. Most utilities won't send a paper invoice, subscribing to most anything off-line still requires an email address and some banks charge a fee to bank and pay bills manually. In the end, Shaw knows they are the only game in town so, as I'm told, I will just have to wait until next week - again.

Have you tried filing your taxes online with constant time-outs? Will Shaw write a note for me to the Revenue Canada excusing my late return? Not likely. Would I write a positive review about Shaw? Not likely.