POLICIES + PRINCIPALS

covid-19 response

PLEASE SEE HERE FOR FURTHER DETAILS. WE ARE STOKED TO BE ABLE TO CONTINUE TO OFFER SHIPPING + CURBSIDE PICKUP. Our goal is to continue to get your items to you as quickly as possible. Due to an increase in shipping volume, as well as carrier delays, we are experiencing longer delivery times. we are no longer attending farmers market, artisan fairs or participating in in-person sales. our stockist are still working hard to serve us all. they may offer a variety of unique, creative shopping alternatives. thank you so very much for your continued support.

SHIPPING + curbside PICK UP

SHIPPING:FREE SHIPPING ON ORDERS OVER $100!FOR ORDERS UNDER $100 PLEASE ADD SHIPPING ONCE TO EACH ORDER. FLAT RATE OF $10. ORDERS PLACED UNDER $100 WITHOUT FLAT RATE SHIPPING ADDED TO THE ORDER CART WILL BE PROCESSED AS PICKUP ORDERS. SHIPPING MAY BE ADDED AT A LATER DATE IF REQUESTED. THANK YOU!curbside PICK UP: ﻿​we will continue to offer curbside pick up at your convenience. DURING CHECKOUT PLEASE SPECIFY THE DATE YOU WANT TO PICK UP. (NEXT DAY EARLIEST PICKUP). ANY ADDITIONAL DETAILS WILL BE TEXT OR EMAILED TO YOU PROMPTLY.

ONLINE RETURNS + EXCHANGES

For your safety WE DO NOT ACCEPT PRODUCT RETURNS OR EXCHANGES. DUE TO THE ENVIRONMENTAL IMPACT OF REVERSE SHIPPING + SANITARY REASONS. BILLIONS OF POUNDS OF WASTE IS CREATED ANNUALLY DUE TO REVERSE SHIPPING. TO MINIMIZE OUR DIRECT + INDIRECT IMPACT WE ASK THAT CUSTOMERS USE WHAT THEY HAVE, BUY WHAT THEY NEED + ASK LOTS OF QUESTIONS BEFORE PURCHASING. WE DO WANT YOU TO BE STOKED ABOUT YOUR PURCHASE. IF YOU HAVE ANY ISSUES OR CONCERNS PLEASE EMAIL: WANDER.CONTACT.US@GMAIL ALL REQUESTS WILL BE HANDLED ON A CASE BY CASE BASIS. WE ENCOURAGE YOU TO READ OUR PRODUCT DESCRIPTIONS, INGREDIENTS + PRODUCT CARE INSTRUCTIONS THOROUGHLY TO MAKE WELL-EDUCATED PURCHASING DECISIONS. IF YOU HAVE ANY QUESTIONS, PLEASE CALL 604-560-1123 OR EMAIL US PRIOR TO PURCHASING. Thank you!

INCORRECT, DAMAGED OR LOST GOODS

If we shipped the wrong item to you by our error please contact us within 5 business days of receipt at: wander.contact.us@gmail.com We will ship the correct item at no additional cost. If you received damaged products please save all contents + packing material. contact us within 5 business days of receipt at: WANDER.CONTACT.US@GMAIL.COM Please provide your order number + a photo of the damaged product + shipping materials to ensure speedy customer service response time.Failure to contact us within 5 business days voids any responsibility we may have had.