Code42 Wins Stevie Award for Outstanding Customer Service Team

Code42, the leader in endpoint data protection and management, today announced its Customer Champion support team won a Stevie Award for Sales and Customer Service in the “Customer Service Team of the Year – Recovery Situation” category.

The Stevie Awards for Sales and Customer Service recognize outstanding achievements of sales, business development, customer service and contact center professionals worldwide. More than 100 categories honoring sales and customer service individuals, teams, products, services and solution providers are judged each year by hundreds of executives around the world.

Code42’s Customer Champion team—which doubled in size since 2012—supports the company’s fast-growing customer base of more than 30,000 businesses and helps protect millions of devices used at work and home.

“We have worked very hard to build a ‘customer first’ culture, and our Customer Champion team brings that principle to life,” said Brian Bell, president and chief operating officer for Code42. “Every new employee shadows three Customer Champions during his or her first week with Code42 to observe how the right approach can turn customers into evangelists.”

The Stevie Award recognizes Code42’s commitment to providing 24/7 customer support and maintaining a whopping 97 percent satisfaction rate. The company recently revamped its training program to expedite the onboarding process for new Customer Champions, resulting in decreased initial response times and higher customer satisfaction scores.

The recognition marks the latest in a series of recent accolades for Code42. The company was named one of “America’s Most Promising Companies” by Forbes and “100 Companies that Matter in Knowledge Management” by KMWorld. For information on Code42 achievements, visit the Honors page on the company’s website.

About the Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A fifth program, the Asia-Pacific Stevie Awards, will debut this month. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

This website uses cookies to improve your user experience and to provide content tailored specifically to your interests. Detailed information on the use of cookies on this website, and how you can manage your preferences, is provided in our Cookie Notice. By clicking I Agree or continuing to use this website, you consent to the use of cookies. Learn more.

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.

Strictly Necessary Cookies

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

disable

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.