When it comes to technology learning, it can often feel as if you are fighting against a constant wave of change, as studying is outpaced by the introduction of new technical innovations. Fighting the tide is often the most desirous outcome to work towards, but it can be understandable why individuals choose to specialise in [...]

Office 365 groups have been a recurring topic of the blog in recent months - we've seen how we can force Office 365 to use custom domains when creating groups for the very first time and how you can straightforwardly integrate an Office 365 Group within Dynamics 365 for Customer Engagement. With this in mind, there is little [...]

In the early days of Office 365, you would be accustomed to a certain kind of experience when purchasing licenses as a small/medium size business (SMB) customer. As these types of organisations are typically too small to warrant the cost for Enterprise Agreements or Volume Licensing, your only recourse to buying Office 365 services was [...]

With the dizzying array of cloud-hosted applications and database systems available to IT system administrators today (often deployable at a few button clicks), you may be forgiven for thinking that Microsoft Access has joined the ranks of InfoPath, Visual FoxPro and other semi-legendary deprecated applications. Far from it - Access is still a mainstay within most [...]

We saw previously on the blog some of the great features that you have at your disposal when using Office 365 Groups in conjunction with Dynamics CRM/Dynamics 365 for Enterprise. When deployed prudently, they can massively enhance what is traditionally possible via distribution groups and give internal/external users a better way to collaborate with content, [...]

I was recently involved in deploying my first ever Office 365 Group. I already had a good theoretical understanding of them, thanks to the curriculum for the Business Applications MCSA, but I had not yet seen how they perform in action. The best way of summing them up is that they are, in effect, a [...]

Getting to grips with how to use Dynamics CRM/365 for Enterprise (D365E) is no easy feat. You can imagine just how difficult it is for an end user to get to grips with how the application works and functions; with more detailed knowledge around customisation and development being an entirely different ball game altogether. Compounding [...]

It is sometimes desirable to grant Send on Behalf permissions in Exchange for users who are accessing another mailbox in order to reply to email messages. Some typical scenarios for this may include a personal assistant who manages a company directors mailbox, a group of users who manage a central support mailbox or for ad-hoc scenarios, [...]

The introduction of Excel Online within Dynamics CRM was one of those big, exciting moments within the applications history. For Excel heads globally, it provides a familiar interface in which CRM data can be consumed and modified, without need to take data completely off CRM in the process. It is also a feature that can [...]

For those businesses or individuals who are currently considering Dynamics CRM, one of the decisions that you will ultimately need to make is regarding whether you intend to use CRM Online or CRM On-Premise. For those whose first reaction to the previous statement is "Say what?", heres a brief breakdown of the two different options: [...]