Media
Inquiries

LOST TICKETS, E-TICKET RECEIPTS OR TICKET REFUND REQUESTS

For Lost Ticket or E-ticket Receipt inquiries please email refunds@capeair.com and you will be contacted by a member of our Accounting Team.

TICKET REFUND GUIDELINES

We are sorry you were unable to travel on your scheduled flight(s). A refund for your unused, unexpired Cape Air ticket is available to you, providing one of the following applies:

Your Cape Air ticket is a refundable ticket

Your flight was canceled or significantly delayed due to weather, maintenance, or a crew related issue, and we were not able to provide acceptable alternate transportation.

Alternatively, the value of your unexpired ticket may be applied towards the purchase of a new ticket for one year from date of purchase, except for reservations not cancelled prior to flight time.

The value of your ticket is forfeited if you "no show" for your flight. Refund requests for extenuating circumstances will be considered if your ticket was purchased directly from Cape Air.

TICKET REFUND REQUESTS

To assist with processing your refund in a timely manner, please use these guidelines:

For electronic tickets purchased directly from Cape Air at www.capeair.com, through the Cape Air call center, city ticket office or Cape Air airport ticket counter, please email us at refunds@capeair.com.

For Cape Air tickets purchased from an online travel website, such as Expedia, Travelocity, or any other website or travel agent, please contact your booking agent directly to submit a refund request.

For tickets purchased through an airline other than Cape Air, please contact the airline directly to submit a refund request.

For items B and C, Cape Air can send an "Authorization to Refund" to your booking agent on your behalf, if requested, which will help to expedite the refund process.

Refunds: (508) 790-3122.

FEEDBACK & INQUIRIES FOR CUSTOMER CARE

Ticket Refunds, Receipt Requests, Lost Tickets

For assistance please see our Ticket Refund Guidelines.

Contact Customer Care

To share your feedback or submit a reimbursement request please send an email to our Customer Care Team at careteam@capeair.com and be sure to include the following information if available:

Customer Name

Date of Travel

Details About Your Experience

Flight #

Confirmation Code

Itemized Receipts

FOLLOW-UP INQUIRIES FOR BAGGAGE

Within the first 5 days:

Please contact a representative at your final destination city by using the list below:

After 5 days:

If you are still experiencing a baggage irregularity and wish to speak to a Central Baggage Representative, call 508-827-4253, Monday-Friday 9:00am-5:00pm Eastern time.

Travel Destinations

Cape Cod & the Islands

Our roots are in the Cape & Islands! Since our first flight between PTown and Boston in 1989, we have been proud to serve the Cape communities.

Fly with us to:

Hyannis

Provincetown

Martha’s Vineyard

Nantucket

Northeast

Fly with us to:

Boston

Lebanon, NH

New Bedford

Rutland

Portland, ME

Rockland

Augusta

Bar Harbor

White Plains

NYC - JFK

Saranac Lake

Midwest

With our dual hubs in St. Louis and Chicago, getting around the Midwest, or connecting to hundreds on domestic and international flights is a breeze!

Fly with us to:

St. Louis

Kirksville

Marion

Owensboro

Decatur

Chicago

Montana

We landed in Big Sky Country in 2013, and since then have been providing convenient service to our hub in Billings from across eastern Montana.

Fly with us to:

Billings

Sidney

Glasgow

Glendive

Wolf Point

Havre

Caribbean

We've been flying to the most beautiful destinations in the Caribbean for 20 years.

Fly with us to:

San Juan

St. Thomas

St. Croix

Tortola

Vieques

Mayaguez

Culebra

Virgin Gorda

Micronesia

What is there to do in Massachusetts? Find out why ÃƒÂ¢Ã¢â€šÂ¬Ã…â€œchowdaÃƒÂ¢Ã¢â€šÂ¬Ã‚ÂÃ‚Â is better than chowder. See where Paul Revere rode, how the pilgrims lived, and walk along the Freedom Trail. See where the curse was reversed, feed a sea lion lunch, take your family on the trip of a lifetime. Whatever youÃƒÂ¢Ã¢â€šÂ¬Ã¢â€Ã…Â¾Â¢re into, thereÃƒÂ¢Ã¢â€šÂ¬Ã¢â€Ã…Â¾Â¢s many amazing things you can do in Massachusetts.