Complaints management

Review of legislative schemes — the oversight and management of complaints about police — the receipt and assessment of complaints and reports about public administrationReport on a broad-ranging review by the Independent Commissioner Against Corruption into integrity and complaint management systems in the South Australian public sector.http://icac.sa.gov.au/sites/default/files/Legislative_reviews_report.pdfICAC SA, June 2015

Public Housing and Essential Services

'Let there be light' Essential services – Response by Department of Housing and Power and Water to widespread incidents of damage to electricity meters in a remote communityThe report considered the responses of the government agency landlord and energy provider to widespread incidents of criminal damage to electricity meters and other electrical fixtures and fittings for houses in a remote indigenous community. A number of houses remained without power for extended periods. The report concluded that there were unreasonable delays in restoring power and in developing agreed policies and procedures to deal with such situations. There was also poor communication with stakeholders.http://www.ombudsman.nt.gov.au/sites/default/files/downloads/let_there_be_light_0.pdfOmbudsman NT, June 2015

Corrections

Services provided by the Department of Correctional Services at the Don Dale Youth Detention CentreInvestigation into a complaint that several youths were confined in a behaviour management unit for an indefinite period, and that living conditions were inhumane and unhygienic. The complaint alleged that young persons were being held in solitary confinement in cramped and darkened cells, for up to 23 hours a day. There were also concerns about the long term impact this could have on the young persons' psychological and physical wellbeing. The investigation also dealt with an incident in the unit involving the use of CS gas.http://childrenscommissioner.nt.gov.au/publications/Childrens%20Commissioner%20DDYDC%20-%20Report%20to%20Minister%20170915.pdfChildren's Commissioner NT, August 2015

Investigation into the rehabilitation and reintegration of prisoners in Victoria