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I recently arrived at the Dorsett Grand Subang Hotel to be greeted by friendly, and on the face of it friendly staff until check in commenced, where I was informed that the room I had already pre- booked was no longer available and I would have to pay extra if I wanted a double bed (which I had already reserved), after much discussion with check in a room was found at no extra cost and the room was available, I then experienced problems with the credit card process, as they requested I put my pin into the card reader without even telling me how much it was for. Total shambles, would recommend that you look elsewhere. There are enough hotels in that area, and this just doesn't live up to expectations.

Room Tip: make sure you don't allow the hotel to change any pre-bookings that have taken place, stick to y...

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Stayed: July 2014, travelled on business

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Ask Stephen H about Dorsett Grand Subang

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DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this reviewResponded 4 August 2014

Dear Stephen H,

We would like to express our sincerest apologies for your check in experience at our hotel. Your comment has been brought to the attention of management to investigate and respond accordingly.

Thank you for your review, it is guest like your goodself that makes our Associates strive for excellence and we hope you will consider staying with us again soon.

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The staff were wonderfully welcoming, very helpful and patient with our group. We felt really at home. The club lounge was a real treat and daily rendez-vous point for family members. The breakfast buffet was also very good.

Stayed: July 2014, travelled with family

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Ask Sheila Y about Dorsett Grand Subang

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DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this reviewResponded 3 August 2014

Dear Sheila,

Thank you for your kind feedback. Our hotel is committed in providing guest with the highest standard of product, presentation and hospitality. Your comment has been conveyed to management and we pleased that you have enjoyed your time at the hotel.

Thank you and we look forward to welcoming you back to the hotel soon.

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Friendly, helpful staff, Decent location, but nothing much in the surroundings. Hotel a bit old, but seems extremely popular for big family dinners (Ramadan while I visited). Cleanliness was oaky, but one would welcome a bit more attention to details. (Like removing a blood stain on the mirror door for the wardrobe, or repairing the light switch for the nightstand lamp with something else than electric tape.

The only annoying issue was the ridiculous charges for the mini bar. We were quite a few gust that walked to 7 Eleven across the street. Suggest that the Hotl should reconsider. Most people accept a higher price for the convenience, but 4 x shop price is too much.

Air conditioning was "stormy" and needed to be shut off at night.

Stayed: July 2014, travelled on business

Location

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Ask Nils S about Dorsett Grand Subang

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DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this reviewResponded 3 August 2014

Dear Nils S.

Thank you for taking the time to provide us with this constructive feedback and suggestions. We have forwarded your review to the respective person-in-charge to investigate and respond accordingly.

With regards to your comment on the charges for our mini bar items, kindly note that the prices are set based on standard hotel pricing but we will take your suggestion under advisement.We would like to thank you for your patronage and for bringing these concerns to our attention.

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hotel bathrooms badly need new towels. For my past ten visits over two years, I am only getting thread bare bath towels. For some reason the hotel's email server is not working properly. My month long booking was only read less than a week before my actual booking.

Stayed: July 2014, travelled on business

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Ask kenneth1968 about Dorsett Grand Subang

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this reviewResponded 3 August 2014

Dear Kenneth,

Thank you for your constructive feedback. Your comments have been brought to the attention of management and we assure you action will be taken to rectify the situation.

Thank you and we hope to welcome you back soon.

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Bright toilet looking out onto your bed,however the roller blind need some cleaning! Comfy bed with Big pillows,Overall its clean. TV set need to be changed,the contrast of it needs adjustment. Breakfast's variety is disappointing at B1. Opposite the hotel have at least 4japanese restaurants.

Stayed: July 2014, travelled as a couple

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Ask Urgenta about Dorsett Grand Subang

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DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this reviewResponded 25 July 2014

Dear Urgenta,

Thank you for your feedback. Our Hotel is committed to providing the highest standards in product, presentation and hospitality to our guests. Your comments are being considered and we thank you for bringing this to our attention.

We are glad that you enjoyed your stay with us. Thank you and we look forward to welcoming you back to the Hotel very soon.

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We stayed at this hotel as a relative of ours was having her wedding reception at this hotel. We found the hotel exterior a little tired looking but the interior was as impressive as any of the newer hotels I have stayed at. The staff I came across were courteous, but the concierge staff in particular Prem and Sukor were very helpful. Prem was not only a mine of knowledge, about transport into the city, the attractions and activities, he was so enthusiastic about telling us what we wanted to know.The rooms were clean and comfortable and large enough to accommodate 2 people. The beds were very comfortable but the pillows were a bit on the soft side. Our daughter was sharing the room so we had 3 single beds and it was slightly cramped. We had a window facing Sunway Lagoon. There was wifi which was great but the only inconvenience was although each room only allowed for 2 devices and we couldn't use the WiFi concurrently. The WiFi on one device had to be switched off before the second device could be used.The breakfast selection was vast and was standard hotel fare. The wedding reception was held in the wedding gallery and we were impressed with the venue and quality of the dishes served.There were a few places to eat across the road from the hotel but apart from an Indian restaurant/coffeehouse the selection wasn't vast or great.Access to public transport from the hotel to go to KL is reasonable. A short taxi trip (MYR10) will take you to the train station. The hotel has a free shuttle to Sunway Lagoon and other destinations at set times which is convenient.All in all we enjoyed our stay.

Stayed: July 2014, travelled with family

Cleanliness

Service

Ask SueDL2234 about Dorsett Grand Subang

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this reviewResponded 16 July 2014

Dear SueDL2234,

We thank you for taking the time to write this wonderful review. We are very delighted to hear your great experience during your stay with us especially on the staff, rooms and breakfast.

Your delightful comments have been shared to all of our staffs especially from the Front Office, Housekeeping and F&B departments and we appreciate the thoughts very much. We hope to continuously deliver the warm hospitality of our hotel and services to our guests.

Thank you again for the feedback and we look forward to welcoming you back in the near future!

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The room is quite big. I was only there for one night but could stay there longer time in that hotel. I liked the huge shower and the window looking into the hotelroom.Would come there again.

Thanks!

Stayed: July 2014, travelled on business

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Ask Andreas S about Dorsett Grand Subang

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this reviewResponded 14 July 2014

Dear Andreas S,

We appreciate for taking your time to review our hotel and the ratings.

However, we are pleased to know that you are satisfied with our hospitality and facilities, and glad that we have made your stay a comfortable one. In addition to offering the finest personal service and facilities for our guests, we look forward to welcome you back in the near future!

Thank You.

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Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need....more less

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Also Known As:

Sheraton Subang Jaya

Sheraton Subang Hotel

Subang Jaya Sheraton

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