The North America Cloud-Based Contact Center Market would witness market growth of 8.3% CAGR during the forecast period (2017 - 2023). Cloud-based contact center solutions provide a robust platform for end users to utilize contact center solutions at an affordable price. Cloud based solutions are a perfect platform for providing modernized, up-to-date services to the end-users. Cloud-based contact center systems would be soft targets for security intrusions; therefore, enhanced security and effective corporate vigilance are needed to manage the system effectively. In-built security systems are gaining prominence and are expected to rapid adoption across all verticals.