Frequently Asked Questions By Providers

How does the matching system work?

You log in and view patient's details to determine if they are a match for your practice.

If the are, and you have the current capacity to treat them, you can send them instructions to call you to advance the conversation.

Contacting a patient is not a commitment to treat them, only an invitation for further discussion.

Do patients see my email address?

No. When you contact a patient through the TreatmentMatch site, your email address is not exposed to the patient nor can they respond to you by email. Instead they are instructed to call the phone number you provide to set up an appointment or discuss their eligibility. Contacting a patient is not an invitation or commitment to treat them only to advance the conversation to determine their compatibility with your practice.

Can I suspend my account when at my patient limit, or on vacation?

Yes, by turning off patient alert emails, your account would be essentially off. That can be done on the provider home page under "Account Status" or under "edit account details".

How do I add a practice location?

Click the link "add a location" below "My Practice Location" on the home page.

How do I change my practice location?

Below each practice location address is a link "edit this location" click it, make the changes and click submit. The changes take effect instantly. You also have the option to change, edit, or delete a default message used when contacting patients. When you are contacting a patient you will be able to tailor this message to the individual patient.

How do I change my password, user-name , or email address?

Account details such as these are accessible under the Control Panel by clicking "edit account details".

How do I change my DEA number or last name?

Since we use your last name and DEA number to verify your identity, you cannot change it yourself. If your name or DEA number does change, please contact us via the
"Question, comment or suggestion" link and we can make the change and verify your credentials.

How do I add a statewide telemedicine location?

If you conduct statewide telemedicine, you can get a special practice location which will give you access to all patients within your state. Please contact us via the
"Question, comment or suggestion" link to make arrangements.

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