Help Center

FAQ

We prefer to see you. It really helps us make sure you are on the correct mattress for your rest and can really help educate you on any questions you might have. We list all of our products online so that if you needed time to think about it and you've decided you want to go ahead and purchase during an insomnia spell then you'll be able to. We will give you the names of the mattresses and any other things you requested in store so you should be able to find them online. If you are hesitant about placing the order we understand and you can call us Monday-Friday 10am-5:30pm CST or Saturday 10-4 at 205-663-9733

This is a very common question. We made our mattresses for well over 70 years and really captured people's hearts with the quality and value we were able to provide. Over time, we learned manufacturing and retailing our mattresses would no longer give the customer the best value and made the decision to just focus on retailing. We use our 70+ years of experience and partner with quality manufacturer's to continue to bring the best product to the customer for the money. All of our manufacturers are in America and build mattresses to our specs just as if we still had a manufacturing arm in our company. It truly is a win, win, win for everyone.

Well the good news is your life is about to change. In the mean time you might want more information about your mattress which can be found using our "Order Lookup" feature on our website. It will tell you everything we know without having to wait on us to answer the phone.

Kind of. It really helps us stay on time with all of our deliveries if you are prepared. Things like clearing a path through your house, removing bed linens, or anything that would require us to slow down really really helps us! We want the delivery to be just as painless as the process to purchase and it helps when you are ready for your newest addition. We will call you ahead of time to give you a heads up, but anything you can do will help!

The short answer is, we advise them not to. Here is the long answer. Unfortunately we are only licensed and bonded to deliver and setup materials that we sold. Our delivery team is specifically trained to assemble our beds and install our mattresses. We know there are thousands of places to purchase beds from and not everyone likes iron beds. Unfortunately we don't offer a service to put together those beds for many reasons. So it is best to have the bed ready to go with proper support before our team arrives so they can do the final placement on the bed otherwise they'll have to leave it leaned up somewhere until you complete the build.

They do look like they can move big furniture that has been in your way for decades, but if something unfortunate happens we aren't covered for that. We hope you understand that and we love to help when we can, but it really puts our team in a bad spot if something should happen.

It also slows down the schedule for our team possibly making them late for the next stop, which really isn't good for us. As you could understand, people are anxious to get a better nights rest and we really don't want to delay that for them.

Our delivery team works really hard and unfortunately with Alabama summers or crisp winters it makes their jobs a little tougher. We do our best to pay a fair wage for our team, but we know that some jobs are tougher than others and deserve a little more. We never frown upon a blessing that someone wants to give. Whether you decide to tip or not shall never change your experience with us. We are happy that we have earned your business and will do everything in our power to make sure we are timely, respectful, and clean up after ourselves.

While we would never ask for a tip or even encourage you to do that, any tip you decide to give is 100% the delivery teams. They earned it and they keep it. Every little bit really does help them or buys the next coolest thing they are considering purchasing.

Absolutely! It really is the fastest way to get your mattress. It's really easy to get it. Once we call you and tell you that your mattress has arrived, let us know a general time you will be coming by. Remember to bring any strapping material you think you need to secure the mattress during transport. Since we are a small, family owned, business we can't always guarantee extra help so to be safe I would tag a friend to come help you. Some of these mattresses can be a little on the hefty side. All you have to do is pull up to our back door and we will confirm your mattress and load you up to be on your way. The parking lot is easiest to load before 3pm, after that traffic becomes a little congested, but we can still make it happen.

The short answer is yes. No matter what mattress you purchased from us, they come with a warranty. Warranties come in all different shapes and sizes, but one thing is usually pretty common. They are voided if the mattress is soiled or stained.

The benefit of a mattress protector like the one we sell is if it's on your original purchase receipt, they will be responsible for trying to clean up the stain, if it leaked through, or they'll typically replace the mattress. That's pretty dang cool.

The other benefits is you are able to take it off and wash it with your linens to make sure your bed is fresh! It protects from all forms of other things but it is just a cheap extra insurance on your mattress that will keep it looking as new as the day you bought it. We have them on ours for the same reasons and they aren't the plastic bag sounding type like you might thing.

You don't "have" to, but we highly recommend doing it. See, when you buy from us your mattress is basically as new as it gets. Like straight from the factory's assembly line. No one has ever laid on it. You'll be the first on the mattress meaning it will need a little bit of a break in period.

The first year is key in rotation or flipping. We recommend rotating the mattress every 2 weeks the first three months of ownership. From 3 months to 12 months of ownership, rotate it every other month. After that about every 4-6 months will be just fine. This helps ensure the mattress is breaking in evenly and really protects from premature impressions. If you are unable to do this safely, we will gladly come and provide that service to you. Just call any of our locations to schedule a day!

This is the single biggest question we get asked. There isn't a definite answer, that's not part of a sales pitch. It depends on thousands of variables. Maybe we can help give you some advice.

If you like a softer, more plush, mattress you will probably have to replace it more frequently than a firm mattress. The reason is all of the super comfortable cloud type foam that gives you that plush feel will tend to take body impressions more quickly than a more compressed top. We often tell customers of this instance so that they can be aware.

If you don't rotate or flip your mattress properly, that could affect the longevity of the mattress. Your life style or body shape usually changes faster than your mattress. Things happen, we get it. What was comfortable 8 years ago, might not be today. Maybe you've kicked off a few pounds and now you realize there is a sagging spot in your mattress that you can't stand. Maybe you have recently gotten married and you've always slept on one side.

Again there are many reasons why the longevity of a mattress can vary, just know it's not always a gimmick, but you should expect to replace one every 7-10 years.

Looking for a mattress in box?

Yes. The BedinABox manufacture only packs them to ship them. So they don't sit forever in a warehouse waiting for a lucky buyer. That really helps protect the foam inside of the mattress. They have also done extensive testing putting it to the extreme to make sure. The company we represent was the original in the business and has been selling their product for quite some time so, we are pretty confident with their research. Most likely, your mattress, would have only been compressed for about 7-10 days once you receive it. It is recommended to decompressing it within 30 days to ensure proper lifting of the foams.

Purchasing should be fun and easy, so that's what it is for us. You pick the mattress size you want to purchase and if you want it delivered to your doorstep or if you want us to bring it out to you (only local customers in the Birmingham, AL area).

We will contact you to verify everything you submitted is indeed what you are wanting. Then we will fully process the order and request your mattress to be made. That's right, we make sure your mattress is as fresh as possible by making them to order. Good news is it doesn't slow down the speed we get it to you.

We like to say expect around 5 business days or a week. That gives us time to review, process, request it to be made and FedEx time to fill up their truck. You'll receive a tracking notification at some point to let you know it is officially heading your direction though.

Absolutely! Even better, you don't have to wait for us to be open. Just go here and use your order number and original email used to purchase and it'll give you as much information as we have. We like to think our "Order Lookup" is pretty fantastic addition!

We want to earn your business, so if you feel like we've done our job, then you'll buy from us. The other perk is you get local customer service that you can work with face to face. Buying from us also supports a locally owned and operated business in your community. The great news is, our prices are exactly the same so you won't be paying anymore to support us! We actually have the mattress in store for you to try as well, but you can buy and have it delivered to your doorstep skipping the delivery schedule process.

Warranty Claims

It's rare that we have a warranty claim, but they can happen. The great news is your investment has a manufacturer's warranty which gives you extra protection. They come in all different shapes and sizes, but you have one nonetheless. The first step of the process is to gather all of your original purchase material and sales receipt. Next you'll want to take a really good picture of the "Law Tag", you know the big pesky label that says "Don't Remove". This gives us all the necessary information about the mattress.

At that point you can email it to us at family@efmattress.com and give us all the information and the issue you are experiencing or come by our store. We will give you all the advice we can give you like if we think it is indeed covered by your warranty or not. If we feel like it is possibly covered, we will take all the pictures, measurements, sales receipt and send it to the manufacturer for processing.

Their word will be final if it is under the warranty or not. At that point they will give you your options for replacement. If processed we will receive your replacement mattress at our warehouse location for pickup.

That's Great! We hate that you had a faulty mattress, but we are excited that you have a new one coming your way. It will likely be on the next truck delivered to our warehouse and you will be able to pick it up the day it comes in. If you would like for us to provide a delivery and setup we can take that fee over the phone or COD. Unfortunately, delivery and setup are not included in the warranty claim.