Below are a few frequently asked questions that might help answer some of your questions. If you don’t see the answer you are looking for please give us a call or email. One of our staff members would be happy to answer them for you.

How do you ship the packages?

We use UPS and USPS for all of our shipping, Domestic and Internationally. Prices for shipping are determined by the weight and location the packaged is shipped to. We would be more than happy to provide you with a shipping cost. All we need is your postal code and the amount of items you wish to order. All orders are processed and shipped from our location in the USA. If you place an order through our website it will calculate the shipping rates for you.

How do I know what we will be charged for duties and taxes?

For domestic orders there are no taxes.

For international orders, this is something that you will need to contact your local customs office. All countries have their different rules and regulations when it comes to the packages being imported in and what the cost will be. You are responsible for all duties and taxes.

What if something is damaged upon arrival?

We ask that you take a picture of the damaged item. Email us a picture including the item number and order number. Then one of our claims department staff will get back to you with in 1-2 business days.

How long does it take for me to get the order?

All orders are processed and shipped within 1-3 business days. In some cases longer, depending on if we need more information about the order. Once the order is shipped it can take 1-15 business days depending on your location. International orders depending on which method you choose USPS, UPS Expedited or UPS SAVER. In addition to possible time spent in customs.

We ship all orders with UPS unless otherwise requested. You may choose USPS. You must put the request in the order notes if you would like to ship with USPS.

Our standard way for shipping international orders is with UPS Expedited. If you wish to have the order shipped a different method please put a note in the order notes so that our shipping department can make sure to ship it the way you like.

Will I be able to track my order?

Yes, you will be emailed a tracking number to watch your package progress.

When I order from you company is the service door to door?

In most case when you order from us the packaged is sent door to door. For international orders once the packaged clears customs, there is a COD charge placed on the package. The UPS driver will collect this charge from you when they deliver the packaged. This extra charge is for duties and taxes for your country.

I placed an order, and I was asked to provide additional documentation. Why?

Every international order we receive must go through our verification system. This rules out fraud, and protects our customer's information. If our verification system cannot verify information on the order, we will require additional documentation to be able to process the order. We will ask for a copy of the credit card holder’s driver’s license, a copy of the credit card and a signed statement authorizing us to charge your card. If these documents are requested, your order may be delayed until we hear from you. We do apologize for this, however, we only ask for these documents to protect your security.