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I can’t access my 2FA (lost mobile device)

It may have happened that your mobile device fell, broke or is lost, if you have enabled 2FA on your wallet this is very unfortunate. If you have been using ‘’Authy’’ as a 2FA service, then a backup should be stored in the cloud and you should be able to regain access easily.

If you have been using Google Authenticator it will require some assistance from our side.

In this case we will ask you to open a ticket for our support team, make sure to have your backup PDF as information will be asked in order to verify if you are the owner of this account.