DPD - Epic Couriers

No... believe it or not, this isn't a spam thread! I'm not going to get you to buy N1k3 shoes or suchlike.

Just wanted to say that DPD are pretty much unmatched in the world of couriers used by online stores in my experience. I ordered something yesterday at about 5pm... if it didn't arrive today there was a very good chance I'd personally lose about £10k.

Got the notification email from DPD this morning, stating that the parcel would be here between 12:04 and 13:04. 12:02 and the driver is sat outside, 12:04 and the parcel is in my hands. This is not my first delivery handed by them, hence the thread.

Yeah DPD have always been great when I've used them. Always arrive in the hour window that they text you on the delivery day, and when I ordered a new telly the guy even offered to carry it up the stairs for me.

Makes a nice change from a shifty bastard who sticks a card through the door without even knocking or leaves the parcel on an uncovered doorstep when it's snowing (Both of which have happened to me).

All the eurogamers who actually play with each other on xbl rather than just post pseudointellectual pc handwringing bollocks on the forums, love the shit out of biggy.

I ordered some lightbulbs and got a card from city link telling me they were in a safe place. I found the bag 2 days later, chucked into the light well outside my basement kitchen window with a 10 foot drop from my front door.

I've used DPD twice. First time worked fine. Second time I missed the 'we will be here today at' email and ended up being in the newsagents when they called first - my bad. However, scheduling a redelivery turned out to be a bit fraught. I specified for it to be delivered on a Friday, between 7am and 7pm, and when 7pm rolled past with neither an email or a phonecall I tried to ring them up to find out what had happened - though it seems their offices close at 5pm on weekdays. Fucked up my night out good and proper too.

In their favour, they did wake me up on Saturday when the driver turned up at my door with the package, at no extra cost. And they had sent the email in the early hours of that Saturday (I'd only missed it because I was still asleep).

So they could have done better by emailing me to let me know they couldn't make their scheduled delivery slot on the Friday before 7pm. But at least I didn't have to get a train to their middle of nowhere depot to get my package (I'm looking at you, parcelfarce).

They were great yesterday. Sent me a text the day before to say it was being delivered. Got a text saying they would deliver between 11:40 - 12:40 and they were there at 11:50 according to my flatmate. Thankfully never had to have anything delivered by Yodel after some of the stories I've read.

Yeah, I have nothing but good things to say about DPD and their service. They are such an improvement over companies like Shitty Link. The text message thing with time slots is a great idea. I do wonder how they'd cope if I still lived behind an intercom system, it seemed to cause Shitty Link no end of problems to press on my buzzer and ask to be let in.