Job Description

Client Overview

Based in the Melbourne CBD across two offices this Software Global Leader who is one Fortune's 100 Best Companies to work for requires a Facilities Services Coordiantor on a Part Time (3 days per week) basis for an assignment up until the end of May 2019.

Position Overview

The Facilities Services Coordinator will report to the Melbourne Facilities Office Manager. They will be responsible for the day to day facility services operations for their Melbourne office along with as needed remote support for the company's ANZ locations. Responsibilities include front desk operations, office management and acting as a local contact for the Facility Services team. This position requires a high level of customer service.

Responsibilities

Handle guest interactions as required with the highest level of hospitality and professionalism, resolving customer queries and complaints; assisting with inquiries

Work with routine Guest Services transactional assignments, plus the introduction of more complex assignments and problems, requiring independent action and initiative.

Provide training, support and coverage of reception front of house as required, greeting and directing guests in a timely and professional manner, assign badges as required ensuring guests are properly signed into the Visitor Log system. Notify staff of visitors, candidates, customer meetings, etc

Set up New Hire requirements. For Example: Workstation setup and allocation in Serraview, User set up on required internal communication forums.

Assist in the delivery of front desk guest services associated operations. Ensuring standards and processes are being effectively carried out and providing training and support cover where required.

Support the Facilities Office Manager on various Facility Services program needs, orders, vendor management and routine audits for the office. For example: Cleaning contractors, Canteen and catering vendors, Staples, Security, Building and HVAC providers etc.