Booking conditions

Click for full booking conditions. Booking your place on a CTC course is a bit like booking a holiday. It is a contract between you and CTC to each do what we say we will do. Some of the key sections of the booking conditions comprise, in brief:

You should fulfil the course pre-requisites for your course. It is your responsibility to verify these. Course pre-requisites are shown on the related course webpage. Please contact CTC Training with any queries.

You may change, cancel or amend your place on a course up until 4 weeks prior to the course start.

Once your course is in less than 4 weeks, you are committed to paying for your course. This condition remains, should you be unable to attend for significant reasons (e.g. medical, bereavement), you will be able to claim your course costs (less any excess) through a suitable insurance (e.g. travel insurance) you may have.

Where you are concerned about any losses which may be incurred in such a situation, it is your responsibility to arrange your own suitable insurance.

If booking less than 4 weeks prior to your course, you are committed from the point of booking. Please ensure you have read and understood the booking conditions prior to booking.

Occasionally, due to circumstances outside of our control, a course may not run. CTC will provide you with as much notice as possible, with a minimum of 7 days' notice, excepting force majore.

CTC's qualifications require achievement of certain standards, around which the courses are built. Where all of these requirements are not met during your course, you will be required to provide further evidence or attend part or all of a future course. This may involve additional fees.

Please note that the booking staff are not able to answer technical queries about courses. Please see the FAQ page or contact CTC Training dept on 0844 736 8460 for on road courses or 0844 736 8463 for off-road courses.

Confirming your place

When we get your application, we will:

Initially send you an email confirming your booking. These are usually issued approximately once per working day.

Send a second confirmation email with a link to your pre-course information. These emails are issued approximately twice per week.

As soon as your course reaches its minimum delegate numbers, you will be sent a third email which confirms the course is going ahead.

Please ensure that you receive all three of these emails before arranging any accommodation or travel. Of course, it is always worth double checking your spam folder too!

Where you have booked on an open course, you can also access pre-course information at our downloads page.