FAQ

Frequently Asked Questions

We offer photography and film services for weddings, engagements, and bridals; family and maternity portraits; corporate headshots and events/interviews, food and restaurants, and venue interiors and exteriors. Unfortunately, we do not offer newborn and birth photography, boudoir photography, or motion graphics/3D work.

We are always willing to help you come up with a customized collection based on your budget, and additionally, we offer a 10% military discount, but we do not offer other discounts or finders' fees. Please keep in mind that our competitive rates include not only gorgeous high-resolution photos and films with a comprehensive reproduction release but also the peace of mind knowing that your entire wedding day is covered by a highly experienced team ready to capture every beautiful moment.

While another photographer may have a lower rate, they may not provide the experience, dedication, and commitment to detail, customer service, and quality products that Afterglow guarantees to its' clients. We pride ourselves not only on the excellence of our work but also our responsive communication. Knowing this is included in our rates, we, unfortunately, do not match pricing from any other vendor.

While we try to alert you if we receive an inquiry on the same date we are wishing to book, we unfortunately can not hold dates without a non-refundable $500 deposit and a signed contract. We handle booking on a "first come, first served" basis. However, we may have other options in place if we are already booked on your date!

Afterglow Creative will initiate the large majority of contact needed before the wedding, and in order to keep communication documented, the vast majority of questions after booking should be sent via email. We will also address all logistical questions and review the contract, itinerary, and shot list in detail during our 1-hour consultation before the wedding. You may reach us by phone during our business hours 9am-4pm, Monday through Friday. If we miss you, please allow us 1-2 business days to respond during down season (Nov-March), and 2-3 business days to respond during peak season (April-Oct). During the week of your event, communication with you will take precedence to ensure that any last minute changes or concerns are addressed.

We will promptly send a follow-up email after your event to give you a general timeline of when you should expect to receive your photos and/or films-- our normal turnaround time is 2-6 months for all products depending on the size of your event and order, but this can fluctuate during peak season. As projects are completed, we will send the edited items for approval.

While we do not offer the copyright for purchase or allow clients to view unedited images, we do provide clients with a "Reproduction Release," which allows them to print copies and share to social media. We give clients as many photos as possible from the event and do not withhold good photos-- cutting only ones with poor lighting, graininess, or are otherwise unflattering.