注意 每个仪表板用户帐户只能使用一个 Microsoft 帐户（以前称为 Windows Live ID）。Note Only one Microsoft account (formerly known as Windows Live ID) can be used for each Dashboard user account.

如果你未使用旧帐户，请联系你的仪表板公司管理员进行新的帐户审批。If you are not, contact your Dashboard company administrator for new account approval.如果你不知道你的仪表板公司管理员，请发送电子邮件至 Sysdev@Microsoft.com。If you do not know your Dashboard company administrator, email Sysdev@Microsoft.com.

忘记密码Forgot password

如果你使用的是 Microsoft 帐户，请单击无法访问帐户？以接收新密码或创建新帐户。If you are using a Microsoft account, click Can't access your account? to receive a new password or to create a new account.

是否可以将多个证书与一个仪表板关联在一起？Can I associate multiple certificates with a Dashboard?

一个组织可以将多个证书与其仪表板关联在一起。One organization can associate multiple certificates with its Dashboard account.只要使用这些证书中的任何一个对提交进行签名即可。As long as the submission is signed with any one of those certificates, it will be allowed.

这包括 EV 和标准证书：对绑定到公司的证书数量没有限制。This includes both EV and Standard – there is no restriction on the number of certificates bound to your company.

向下滚动到签名块，键入或粘贴名称和日期，然后单击提交。Scroll down to the signature block, type or paste the name and date, and click Submit.

如果签名块不可见，请确保你有权签署主法律协议。If the signature block is not visible, make sure that you have permission to Sign Master Legal Agreements.你可能需要向公司管理员请求其他权限。You might need to request additional permissions from your company’s administrator.

如何对公司中的用户授予其他角色？How do I grant additional roles to users in my company?

如何签署为公司创建的应变协议？How can I sign the contingency agreement created for my company?

在“结果筛选器”中选择可签署作为状态，并在“任务”中选择全部。Choose Signable as status in Result Filters and All in Tasks.单击更新。Click Update.

将显示可签署的协议列表。The list of agreements that are signable appears.选择证书后，关键字!自定义将在协议的标题旁边显示。Choose the certificate; the keyword !Custom will appear next to title of the agreement.

单击该协议并向下滚动到签名块，键入或粘贴名称和日期，然后单击提交。Click the agreement and scroll down to the signature block, type or paste the name and date, and click Submit.

注意 签署协议需要签署权限。Note Signing permissions are required in order to sign the agreements.

管理提交Managing submissions

如何检查软件提交的状态？How can I check the status of a software submission?

仪表板不会发送软件提交的状态报告。Dashboard does not send a status report for software submission.在提交页面上，检查“状态”>“已签名”。On the submission page, check Status > Signed.如果提交已签名，则视为“已批准”并且完成认证。If the submission is signed, it is considered Approved and certification is complete.

根据设计，在默认情况下签名日期指示尚未签名。Signing Date indicates Not yet signed by default, which is by design.至于提交状态，对此不予考虑。This is not considered for submission status.

所有面向“仪表板”的硬件提交都具有 5 个工作日的服务级别协议 (SLA)，但通常预计 1 至 2 个工作日即可完成。All hardware submissions to Dashboard have a 5-business day service level agreement (SLA), but you can generally expect 1-2 business days for completion.如果你在提交方面需要帮助，可以联系 Sysdev@Microsoft.com 以陈述业务理由。If you need help with your submission, you can contact Sysdev@Microsoft.com with your business justification.

查看是否已设置发布日期。Check that the announcement date that has been set.如果没有，则将该日期设置为当前日期或首选日期。If it is not, set the date for either the current date or your preferred date.产品将在你设置的日期后一天列出。The product will be listed the day after the date you set.

在下载的已签名文件中，为何存在差异？Why do I see a difference in downloaded signed files?

为了使 Windows10 更加安全而不会影响性能，所有二进制文件现在均接收嵌入式签名。In an effort to make Windows 10 more secure without affecting performance, all binaries now receive embedded signatures.这适用于所有为认证提交的提交内容，而不仅仅是基于 Windows 10 的提交。This applies to all the submissions submitted for certification, not only submissions based on Windows 10.

如果驱动程序在所有操作系统中均相同，如何获取单个 cat 文件？How do I get a single cat file if my drivers are uniform for all operating systems?

请确保最终的程序包在程序包选项卡上有一个驱动程序文件夹，并且该驱动程序的属性包含你已测试过的所有操作系统。Make sure your final package has a single driver folder on the Package tab and the driver’s properties include all the operating systems you have tested.

无法将新的营销名称添加到已批准的提交。I'm unable to add new marketing names to the approved submission.

请检查设置的发布日期。Please check the announcement date that has been set.如果设置的发布日期已过，将无法添加新的名称。If the announcement date set has passed, you will be not able to add a new name.你需要联系 Sysdev@Microsoft.com。You need to contact Sysdev@Microsoft.com.

遭遇失败是因为 .cab 文件的结构错误。The failure is because the structure of the .cab file is incorrect..cab 结构是使用 .cab 文件的根文件夹中的驱动程序文件创建，而非将它们置于子文件夹（驱动程序）中。The .cab structure was created with driver files in the root folder of the .cab file instead of having them in a subfolder (driver).请在此处查看如何创建用于提交驱动程序签名的正确 .cab 文件的说明：Please review the instructions for how to create a proper .cab file for the driver signing submission here:

注意 目前当符号文件包括在驱动程序包内时会出现 Bug，并且提交也将失败。Note Currently, there is a bug when symbol files are included in the driver package and the submission will fail.

提交上传错误Submission Upload Error

似乎程序包已损坏或丢失了重要信息。It looks like your package is corrupt or missing important information.请确保使用最新版本的工具包，重新生成程序包，然后再试一次。Ensure you are using the latest version of the kit, regenerate your package, and try again.如果仍遇到问题，请联系 Sysdev@Microsoft.com。If you continue to experience the issue, contact Sysdev@Microsoft.com.

文件使用的是 Zip64（文件大小超过 4GB）File is using Zip64(4gb+file Size)

重新打包可解决此问题。Repackage to solve the issue.

将当前的 .hckx/hlkx 文件重命名为 .zip。Rename the current .hckx/hlkx file to .zip.

DUA 程序包错误显示“无法打开程序包”错误：“与包含此实例程序包管理器的版本 (3.2.0.0) 不兼容”DUA package error shows Failed to open package error “Not compatible with a version (3.2.0.0) with this instance package manager”

如何获取软件认证失败的豁免How to get a waiver for Software Certification failures

你需要将 Windows 应用认证工具包报告提交到仪表板，才能查看豁免。You need to submit the Windows App Certification Kit report to the Dashboard so that the waiver can be reviewed.

遗憾的是，如果提交未完成，可能无法查看豁免。Unfortunately, there can be no waiver review without a completed submission.“已知”豁免方案会为合作伙伴触发特定的 Windows 应用认证工具包 UI，以提供详细信息（以上所有步骤和 UI 也将在认证白皮书中进行介绍）。The ‘known’ waiver scenarios would trigger a specific Windows App Certification Kit UI for the partner to provide the details (all those steps and UI are also described in the Certification white paper).

如果这不是“已知”（即受支持的）豁免方案，该报告仍可提交到仪表板。If this is a not a ‘known’ (that is, supported) waiver scenario, the report can still submitted to Dashboard.即使该报告失败，也仍将对其进行查看，并且我们将根据需要与你联系以获取其他信息。Even if the report is failing, it will be reviewed and we will reach out to you for additional information as needed.

支持联系人信息Support contact info

遗憾的是，仪表板无法帮助调查测试失败。Unfortunately, Dashboard cannot help investigate Test failures.请联系客户服务和支持 (CSS) 获取更多帮助：Contact Customer Service and Support (CSS) for more help: