Tour guides need strong interpersonal skills and the ability to communicate information clearly. The job also requires an excellent customer service and leadership skills to meet tourists’ expectations and make tours run smoothly. A love of learning is an asset because tour guides must stay current with new information about their area of expertise. Tour guides plans lead visitors through along the designated pathway at Lower Antelope Canyon while providing useful and interesting information. Guides must solve everyday problems, such as occasional delayed tour, and take charge in emergencies. The duties of tour guides span the roles of educator, host and escort.

DELUXE GUIDE– Ambassadors of the brand. These guides are assigned to the tours that require an elevated customer experience. Expertise in all areas: strong and captive storytelling/communication, customer service, canyon knowledge and history, building relationship with the guest, making a lasting impression. These Ambassadors are the elite tour guides, exemplary employees, adhering to company policies and procedures, setting a example for the general tour guide and other staff. Contributes to a teamwork atmosphere and promotes an exclusive environment. Supports upper management with ease and remains flexible to changes.

Responsibilities

Greet all guests promptly at scheduled tour times

Outline the tour and timeline before beginning

Discuss rules and safety notices prior to leaving on tour

Determine if any guests have physical restrictions that should be considered

Clearly and articulately provide information to guests in an engaging manner

Answer any questions that the guests have

Demonstrate extensive knowledge of our facility and related topics

Remain calm, friendly, and enthusiastic at all times

Deescalate any tension with difficult guests

Escort guests through the tour

Keep the tour moving on schedule while still being considerate to guests

Know all safety and security protocols, should they be needed

Qualifications

Minimum Job Requirements

High School Diploma or GED; at least 2 years of experience directly related to customer service preferred.

Experience with public speaking is a plus.

CPR/1stAide Certification

Knowledge, Skills and Abilities Required

Ability to memorize and recite facts clearly and accurately

Fluent in English; bilingual a plus

Exceptional verbal communication and interpersonal skills

Enthusiastic, engaging, and informative way of speaking

Ability to remain calm and collected when dealing with difficult guests

Passion for learning and willingness to continue to acquire relevant knowledge

Working Conditions and Physical Effort

Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (6) hours per day.

Position: Tour Guide or Deluxe Tour Guide

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Our Mission is to protect, preserve and manage tribal parks, monuments and recreation areas for the perpetual enjoyment and benefit of the Navajo Nation – the spectacular landscapes, buttes, canyons, clean air, diversity of plants and wildlife, and areas of beauty and solitude.