Read this article by CRM experts Peter Grottendieck and Sharmila George to stay up-to-date with SAP CRM definitions and methods to run your projects smarter and faster. Use their lessons learned and experience to help you successfully manage your own SAP CRM projects.

Are you thinking about creating a business continuity plan (BCP) to be prepared when disaster strikes? We spoke with Michael Wallace and Lawrence Webber, authors of The Disaster Recovery Handbook, to find out what you need to know about BCP.

Learn how to define a personalized file structure and create an output file with customer data from a marketing campaign. You can then export this file to a third-party system that contacts your business partners.

Is the real meaning and importance behind governance, risk, and compliance (GRC) a vague notion in your company? We talked to SAP’s own Norman Marks to get his views on the subject and hear his definition of GRC.

Every IT manager is under pressure to deliver within ever-tightening budgets. But how? Cindy Rasey, a practice manager at Symmetry Corporation, follows a five-step plan that can help you lower your IT organization’s operational costs.

Albert H. Segars is the faculty director of the Center for Sustainable Enterprise, an RBC Bank Distinguished Professor, and the Chair of Strategy and Entrepreneurship at the Kenan-Flagler Business School at The University of North Carolina at Chapel Hill. For the past six years, he’s studied dozens of ERP implementations as an academic and consultant. We recently spoke with Segars to gather his advice on what makes and breaks an ERP implementation.