[quote=Merve1156]Arkaynen, what does opening a case mean? Is it some legal process?

I was thinking about complaining to EA authorities rather than asking for their help again but I am unsure if it would be affective alone....Maybe we can do it together, I mean as the people who post in this forum thread. We could write a message explaining the situation and how our game was important to us. Then we can all sign it with our Origin names and email it to EA? Anybody up for that?[/quote]

No, no legal process. I haven't bought anything, so I have no need to request a refund, but feel like they ought to make the game actually work.

Anyone who's registered with Origin can do the same thing I did, and I would encourage everyone to do it. The more cases they have, the more likely they are to notice us. My opinion is that they're more likely to notice a flood of open support cases than a letter, but I don't know how EA operates. In the help desk world, having all those open cases would screw with their metrics and attract some attention.

Go here:

https://help.ea.com/contact-us

Use the Contact Us link and fill out the forms. You'll get the canned response that someone posted earlier, but also a request for more information if their canned response wasn't helpful. I've just sent them the additional information they requested.

We want to get you an effective resolution so that going to escalate this issue to higher department. Our senior team is well equipped to handle such issues and I’m confident we’ll solve the issue and suggest alternatives.

We appreciate your patience and cooperation. Please be assured that your concern is our priority.

He is confident- so what i mean this really pisses me off they must have solved it it has been over 4 daya EA is a major company not some university geeks sitting together writimg codes (no offence to IT students they actually would have done a better job)

This happened a few days ago where it made me restart, and it doesn't let you log out or do anything until you get to level 3. Shortly after my regular town was back and I assumed the server was down or updating.

A few hours ago I went to play and could only get a mesage saying "There is a Level 3 Springfield already on this device. Is this your springfield?" with an option to view, yes, or no. View lets you see it then exit, no takes you to a screen saying "youare about to create a brand new Springfield for your Origin account. You can still access the other Springfiled by logging ut of Origin later"

In my case, after logging back on last night (10/6) after just played about 20 minutes prior, my game suddenly said "Welcome to Origin, GeekPoppa. There is a Level 5 Springfield already on this device (View button). Is this your Springfield (Yes/No buttons)." This is NOT the Level 14 game I was just playing 20 minutes prior. I did have a game that ended on Level 5 when the game launched and the servers initially crashed.

Also, a friend of mine last night was able to see my Level 14 icon, but when looking at my Springfield saw my 3-house Level 5 I was seeing. Today, my icon is nowhere to be found (although I'm still a friend with him on Origin).

Please add your lost Springfield story here! It really sucks that this is happening on the night of the Mayan tie-in on Treehouse of Horror tonight.[/quote]

This is what happened to me last night! WTH! So frustrating! I hope we can get our Springlfields back!

Highlighted Game

FIFA 13 captures all the drama and unpredictability of real-world soccer, and is driven by five game-changing innovations which revolutionize artificial intelligence, dribbling, ball control and phy...