ice with Dynamics CRM

Connect with customers in a meaningful way.

ice with Dynamics CRM can help you connect with customers in a meaningful way.

Ways ice Contact Center adds value

Screen-pop any information housed in Dynamics CRM when you receive a call (from Lync, Skype for Business, Skype, or PSTN), email, instant message, or tweet. The person responding to the request will see the information they need on their screen and handling the interaction accordingly.

Further automate workflows to ensure leads are thoroughly explored. ComputerTalk’s ice comes with a powerful workflow designer that allows you to build routing rules into any interaction. This ensures that nobody’s question, request, or complaint will slip through the cracks – they are queued until someone answers them!

When you require communications enabled business process applications or a contact center that is customized to your business requirements, the same workflow designer can be used to build the solution you need.

With Dynamics, you have full control of all aspects of the customer engagement process, so you can implement best practices across your sales, marketing, and service teams, increase customer retention and drive more sales. ice enables you to can add context to communications with customers, prospects, and partners and create even more powerful applications, drive customer satisfaction, and to close process gaps.