Send SMS from Kayako Help Desk

This guide gives you hints on how to configure your Kayako Help Desk
system to send SMS messages through a GSM modem or GSM phone attached to
your PC for SMS sending with a data cable. The solution is based
on Ozeki NG SMS Gateway.

Introduction

Ozeki NG SMS Gateway is a piece of software you
can install on your PC. It makes it possible for you to setup Kayako SMS
sending with GSM modem, GSM phone or you can setup a Kayako SMS service using
SMPP, UCP, CIMD2 or any other IP SMS protocol.

Ozeki NG SMS Gateway can be download from www.ozekisms.com. The following
webpage contains a video that shows you how you can configure it with a
GSM modem:

If you install Ozeki NG SMS Gateway with a GSM modem, you will be able to send
SMS messages from Kayako directly to the mobile network from your PC. All you
have to do is attache the GSM modem or GSM phone with
a data cable to your PC. Due to the fact, that in some networks you can get
very good prices for SMS messages sent from a mobile phone, if you use a GSM
modem attached to Ozeki NG and you put your SIM with the good price plan on
SMS into this GSM modem, you will have very competitive costs for SMS in Kayako.

If you are considering SMS connectivity over the Internet and you use Ozeki NG
SMS Gateway, you will be able to connect your system to
any mobile network operator or SMS service provider freely. You
will be able to send SMS messages from Kayako to any mobile network.

Configuration

To configure Kayako for SMS messaging, you need to edit the following
file:

Prerequisites for this solution

To introduce this solution, you need to connect your system to the
mobile network. For this purpose you can use Internet
connection or a GSM phone/GSM modem attached to your computer (this way you will
have a wireless connection).
The following webpage gives you all the information to decide which solution suits
your requirements best: Internet
based SMS connections vs. GSM modem based (wireless) SMS connections.
You need the following prerequisites, depending on your choice.

Internet based connection:

For connecting your system over the Internet to an SMS service provider, you need
the follows:

Figure 1/a - Components for IP SMS connection

First of all, you need a service provider, who can reach the mobile phones in your
area and enables you to connect to their SMSC through the Internet. The following
website lists some of them: SMPP SMS Service providers. After you have chosen a service
provider, you need to sign up for their service. This will you will get connection
parameters that can be used to configure your Ozeki NG SMS Gateway software.

GSM modem connection:

For a wireless connection, you need a suitable GSM phone/GSM modem that can be attached
to your computer with a data cable. This way, Ozeki NG SMS Gateway software will send and
receive the SMS messages wirelessly, using the GSM modem. To create this connection, you
need the following prerequisites:

Figure 1/b - Components for GSM modem connection

Please make sure you have the following items to create a GSM modem connection:

Hints for Kayako SMS solution

Please note, that to be able to apply the above changes you need a Kayako license,
because only owned license holders get full source code. Please also note that
for gateway_username and gateway_password you can use admin and abc123 as the
default login credentials for Ozeki NG SMS Gateway.