Current Weather

5 °C

PRIVACY POLICY

Holidays with a breath of fresh air

Privacy policy – Introduction

Your privacy is very important to us and we need to make sure we keep making steps to safely use and protect your data. Unlike most companies drastically changing their privacy policy to fall inline with GDPR, we haven’t changed much. We haven’t needed to. You and your data have always been safe with us and always will be.

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.0 Collecting, using and storing of personal data

1.1 It is necessary at Long Valley Yurts to collect, use and store and use the following types of personal information

Information that you provide relating to your booking on our website or over the phone (including; your name, postal address, telephone number, e-mail address and emails.)

Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including; your name and email address)

Information relating to any purchases you make of our services or any other transactions that you enter into through our website (including; your name, address, telephone number, email address and card details)

All our website financial transactions are handled through our payment services provider, SagePay. You can review the provider’s privacy policy at http://www.sagepay.co.uk/policies/privacy-policy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

All our booking data is handled through our booking system provider, Anytime Booking. You can review the provider’s privacy policy at https://www.anytimebooking.co.uk/privacy-policy/. We store user information within this system relating to bookings, marketing communications for the purpose of centralising and safely protecting user data.

2.0 How Long Valley Yurts uses your personal information

Your personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of our website.

2.1 We may use your personal information to:

Administer our website and business and personalise this for you

Enable your use of the services available on our website

Supply to you services purchased through our website and over the phone

Send statements, invoices and payment reminders to you, and collect payments from you

Send you email notifications that you have specifically requested

Send you marketing communications relating to our business (such as our newsletter) which we think may be of interest to you, only where you have specifically agreed to this, by email or similar technology (you can opt out at any time if you no longer require marketing communications).

Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information, for example Google analytics.)

Deal with enquiries and complaints made by or about you relating to our website

Keep our website secure and prevent fraud

Verify compliance with the terms and conditions governing the use of our website

2.2 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

2.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.0 Disclosing personal information

3.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

3.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

3.3 We may disclose your personal information:

to the extent that we are required to do so by law;

in connection with any on going or prospective legal proceedings;

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.0 Retaining personal information

4.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

4.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

4.3 Without prejudice to Section 3.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:

All personal data will be deleted within three years of providing it, if there has been no use of the data within this period or by the express wish of the owner prior to this.

4.4 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

to the extent that we are required to do so by law;

if we believe that the documents may be relevant to any on going or prospective legal proceedings; and

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

5.0 Security of personal information

5.1 We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

5.2 All electronic financial transactions entered into through our website or over the phone to our third party payment gateway will be protected by encryption technology.

5.3 You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet although we take all reasonable steps set out by law.

5.4 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

6.0 Amendments

6.1 We may update this policy from time to time by publishing a new version on our website.

6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

6.3 We may notify you of changes to this policy by email

7.0 Your rights

7.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

the payment of an administration fee (currently fixed at GBP 10);

the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2 We may withhold personal information that you request to the extent permitted by law.

7.3 You may instruct us at any time not to process your personal information for marketing purposes.

7.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

8.0 Third party websites

8.1 Our website includes hyperlinks to, and details of, third party websites.

8.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

9.0 Updating information

9.1 Please let us know if the personal information that we hold about you needs to be corrected or updated it is up to you to make sure all the information we hold for you current and correct. Long Valley Yurts cannot be held responsible for any user information that is incorrect or inputted incorrectly.

10.0 Cookies

10.1 Our website uses cookies.

10.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

10.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

10.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10.5 We use both session and persistent cookies on our website.

10.6 Most browsers allow you to refuse to accept cookies though user settings in each browser.

10.7 Blocking all cookies will have a negative impact upon the usability of many websites.

10.8 If you block cookies, you will not be able to use all the features on our website.

10.9 You can delete cookies already stored on your computer; for example:

in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

in Firefox (version 39), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

in Chrome (version 44), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

10.10 Deleting cookies will have a negative impact on the usability of many websites.

11.0 Our details

11.1 This website is owned and operated by Barking Mad Enterprises Ltd.

11.2 We are registered in England and Wales under registration number 7132878andour registered office is at 60 Lound Road, Kendal, Cumbria. LA9 7DZ.

11.3 Our principal place of business is at 60 Lound Road, Kendal, Cumbria. LA9 7DZ.

11.4 You can contact us by writing to the business address given above, by using our website contact form, by email to glamping@long-valley-yurts.co.uk or by telephone on 01539 733044.

12.0 Credits

12.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).