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Returns & exchanges

I don't accept returns, exchanges, or cancellations

But please contact me if you have any problems with your order.

Returns and exchange details

FOR DIGITAL DOWNLOADS

Due to the nature of instant downloads being a non returnable item, I can not issue refunds once the item is purchased. Please read each product description and "terms of use" carefully. You may also contact me with any questions or concerns prior to purchasing. However, if for any reason you are unhappy with your purchase, please let me know and I will do my best to correct any issues.

Additional policies

Our CUT FILES AND CLIPART can be used for personal and small business use, these are our terms and conditions.

*The buyer may use our designs, and then give away for free the completed physical project with no limitations.
*The buyer may sell up to 100 physical projects that have been created and completed using our designs.
*Our designs are NOT allowed to be made into dies or stencils.
*Our designs can not be shared with a third party i.e sent to a printers for printing purposes. Our files are only to be physically used by the buyer.
*Full credit must be given to Digital Gems, as the designer of the images in any social media, craft fairs and selling sites.
*The buyer may NOT change or modify our images and claim them as your own.
*The buyer may NOT sell or share our files.
*Design copyright remains with Digital Gems.
*Occasionally some words or phrases can not be used on some products due to trademark laws. It is down to the buyer to check if it is ok to use the words on the products they sell.
*We do not allow the use of our digital designs in a mock-up or non physical form unless these are low resolution images and are watermarked well to prevent tracing.
*By purchasing our cut files you (The buyer) must agree with the above terms and conditions.

Our PAPER CUT designs can be used for personal and small business use, these are our terms and conditions.

*The buyer must give full credit to Digital Gems as the designer of the image when advertising or promoting your completed paper cuts on social networks, craft fairs, selling sites etc.
*The buyer may cut the design, and then give away for free the completed physical project with no limitations.
*The buyer may sell up to 100 physical projects that have been completed using our designs.
*Our commercial terms are solely for paper cutting / vinyl reproductions, and our paper cut designs are not to be made into other merchandise, such as printed cards, stamps, die cutters, metal or wood ornaments, bags or notebooks etc.
*Our designs must not be altered or modified, other than personalising with names on applicable designs, and sizing.
*Our designs can not be shared with a third party i.e sent to a printers for printing purposes. Our files are only to be physically used by the buyer.
*The buyer may NOT sell or share our files.
*The buyer may NOT sell the actual template in digital or physical form.
*We do not allow the use of our digital designs in a mock-up or non physical form unless these are low resolution images and are watermarked well to prevent tracing.
*By purchasing our paper cut templates and cut files you (The buyer) must agree with the above terms and conditions.

All designs remain copyright of Digital Gems

Our CUT FILES AND CLIPART can be used for personal and small business use, these are our terms and conditions.

*The buyer may use our designs, and then give away for free the completed physical project with no limitations.
*The buyer may sell up to 100 physical projects that have been created and completed using our designs.
*Our designs are NOT allowed to be made into dies or stencils.
*Our designs can not be shared with a third party i.e sent to a printers for printing purposes. Our files are only to be physically used by the buyer.
*Full credit must be given to Digital Gems, as the designer of the images in any social media, craft fairs and selling sites.
*The buyer may NOT change or modify our images and claim them as your own.
*The buyer may NOT sell or share our files.
*Design copyright remains with Digital Gems.
*Occasionally some words or phrases can not be used on some products due to trademark laws. It is down to the buyer to check if it is ok to use the words on the products they sell.
*We do not allow the use of our digital designs in a mock-up or non physical form unless these are low resolution images and are watermarked well to prevent tracing.
*By purchasing our cut files you (The buyer) must agree with the above terms and conditions.

Our PAPER CUT designs can be used for personal and small business use, these are our terms and conditions.

*The buyer must give full credit to Digital Gems as the designer of the image when advertising or promoting your completed paper cuts on social networks, craft fairs, selling sites etc.
*The buyer may cut the design, and then give away for free the completed physical project with no limitations.
*The buyer may sell up to 100 physical projects that have been completed using our designs.
*Our commercial terms are solely for paper cutting / vinyl reproductions, and our paper cut designs are not to be made into other merchandise, such as printed cards, stamps, die cutters, metal or wood ornaments, bags or notebooks etc.
*Our designs must not be altered or modified, other than personalising with names on applicable designs, and sizing.
*Our designs can not be shared with a third party i.e sent to a printers for printing purposes. Our files are only to be physically used by the buyer.
*The buyer may NOT sell or share our files.
*The buyer may NOT sell the actual template in digital or physical form.
*We do not allow the use of our digital designs in a mock-up or non physical form unless these are low resolution images and are watermarked well to prevent tracing.
*By purchasing our paper cut templates and cut files you (The buyer) must agree with the above terms and conditions.

FAQs

Yes! You can sell your completed projects! I only ask that you do not sell or give away the actual digital file that you have purchased. I would also appreciate it if you credited Digital Gems as the designer of the image please.

Yes! You can sell your completed projects and sell on Etsy! I only ask that you do not sell or give away the actual digital file that you have purchased. I would also appreciate it if you credited Digital Gems as the designer of the image please.

Yes! Facebook.com/Digitalgemsonetsy

Yes! The SVG files I sell work with the Cricut Explore Machines in the Cricut Design Space software.

I usually check for messages and answer them on an evening (British time) Monday to Friday.

Unfortunately due to the nature of digital files being non returnable, I am unable to offer refunds.

No, we currently do not offer this file type.

Unfortunately no, I am not able to offer custom designs at this time.

Yes! All of my SVG files work with the Silhouette Studio Designer edition software, and most of my cutting files also have a DFX cutting file option that works with the Silhouette Studio basic edition software too. Each listing will specify what file types are included in the digital download.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.