Qualitivity, Inc. Customer Satisfaction Survey (Doc No. QMS-16-023)

Please select the best answer for each question related to the services provided to your organization.

Question Title

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1. Address

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

Question Title

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2.How professional is Qualitivity-TCL to deal with?

Extremely professional

Very professional

Somewhat professional

Not so professional

Not at all professional

Question Title

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3.How likely is it that you would recommend Qualitivity-TCL to a friend or colleague?

Not at all likely

Extremely likely

0

1

2

3

4

5

6

7

8

9

10

Not at all likely - 0

1

2

3

4

5

6

7

8

9

Extremely likely - 10

Question Title

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4.How would you rate the quality of the conformance assessment certification services provided to your organization?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Question Title

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5.How would you rate the quality of of service provided by the Lead Auditor during your certification activity?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Question Title

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6.Overall, are you satisfied with the assisting auditors your organization has experienced - (if any) at or assigned by Qualitivity-TCL to your company, neither satisfied nor dissatisfied with them, or dissatisfied with them?

Extremely satisfied

Moderately satisfied

Slightly satisfied

Neither satisfied nor dissatisfied

Slightly dissatisfied

Moderately dissatisfied

Extremely dissatisfied

Question Title

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7.Compared to our competitors, is our service quality better, worse, or about the same?

A great deal better

Quite a bit better

Somewhat better

About the same

Somewhat worse

Quite a bit worse

A great deal worse

Don't know

Question Title

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8.Compared to our competitors, are our service's prices higher, lower, or about the same?

A great deal higher

Quite a bit higher

Somewhat higher

About the same

Somewhat lower

Quite a bit lower

A great deal lower

Don't know

Question Title

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9.How helpful was our customer service representative in providing needed documentation for the contract, scheduling the audit, and accuracy and timeliness of invoicing?