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CarGurushttps://www.cargurus.com

Feb 8, 2018

Guru54DTC

They were very responsive on this Subaru but I wasn't quick enough and it
sold before I could get there. I actually purchased a 2011 Outback about 7-
8 weeks ago from the same dealer and I knew I would have to put some
suspension work (front struts) into it when I bought it. They gave a fair
price on that one, the process was smooth and the car so far has been
great. I have read many other reviews where people expect these high
mileage used cars to be perfect and hey news flash, guess what they are
used! These guys are the best used car dealer I have met and I
recommend them.

I went in to try and buy a 2007 Subaru Legacy with 144,000 miles. Juan was a nice guy. However, when I began to ask him to do the necessary Subaru services (timing belt, head gaskets, water pump) on the vehicle prior to the purchase he told me he would do it for an extra $1000. I told him it would make me as the buyer feel more secure about the purchase. That didn’t seem to matter. I explained to him that if I brought that same car in to sell to him he would offer me $1000. But if I came in the next day with those same services done he would still offer me only $1000 which he agreed with. So how is it fair he gets to charge me $1000 for services he wouldn’t pay me for having done them. He then stated “I need to cover the cost of my guys” which he openly said is $23 an hour. He also stated that doing those services would take two full days of labor. I did the math and $23 an hour times 16 hours is $368. So where did this $1000 charge come from? I then even offered to give an extra $500 for those services which he denied. It’s clear he is all about profit and not about making his customers feel secure when buying from him. But at least he was nice when he was trying to screw me. Needless to say we couldn’t make a deal and I don’t recommend buying from them without making sure the proper services are done without being charged for them prior to even making a deal.

We do not know the previous service record because we are not the personal owner of this vehicle (only service record we have is carfax reprot) , we offer to replace the head gasket, timing belt, water pump for $1000 (normally this job will cost $1800-$2000), customer refused and left us a negative review claiming we only care about profit, we believe it is unfair for us.

CarGurushttps://www.cargurus.com

Jan 19, 2018

Lexagon

Outstanding. I was an hour late to my appointment to look at the car (weather/traffic) and theyd closed by the time i got there, but they let me test-drive the car anyway, and when i got back, Juan had left home and came back to talk to me about it. He was completely up front about condition, price (which was more than fair), what the warrantee would cover, etc, offered to let me take the car to be inspected, and didn't try to push anything on me.
The best part was that, since I live so far from the dealership, once i decided to buy it, he arranged it so that I didn't have to make 2 trips, which was a huge help.
Overall an excellent experience, I would absolutely buy here again, even though it's 90 minutes from where I live. These guys give used car dealers a good name.

He let me drive it and said it was clean, then after he said the clutch was going, needed a new oil pan, and needed new breaks. After that the price dropped almost a grand and after I asked why he told me to stop wasting his time and to stop texting him.

customer keep offering unreasonable price, (text me me 12 o'clock at night yesterday after we drop the price he keeping asking what is wrong with the car when there was nothing wrong with it, so I text back and told him the price is FIRM, and stop texting me this late and stop wasting both out time)

TS Automobile was a great dealership to work with. Juan, the sales manager, was extremely nice and made us feel very welcome. Simple phone call, easy test drive and no hassles here. Although I am still looking, I would 100% recommend this dealership. Thank You Juan for the great shopping experience.

I had a wonderful experience with TS Automobile! My husband and & I came to look at a car and Eric let us go through the whole car... for an hour!!! We checked out everything!!! He was very helpful and friendly! He even worked with us on the price a bit, so we could afford it. When we purchased our vehicle from him, I had to come back a different day to register it. My friend couldn't wait with me... so Eric actually offered to come get me at the DMV, when I was done, so I could get my newly registered car on the road. WHO DOES THAT??? TS Automobile went above and beyond to help us purchase our Honda Element!!! And we are so happy :) :) :) I would highly recommend this dealership and would definitely buy from them again!

Tai is an amazing dealer. He held the car long enough for me to hear about
the loan through the bank and was very patient and understanding with me
during this process. Would definitely recommend to friends and family.

Highly recommend this dealership. Good service and provided honest answers. Very prompt responding to my messages. Tai Xu even came from home to show car on Sunday. We bought 2008 Lexus ES 350 from them and car is in very good condition.

I called 3 times during normal business hours and got
the machine. I left 2 messages on separate days. I
called you he fourth time and receive a "hello". I wasn't
sure that I had the right number. The gentleman asked
what day would I like to see the car? I said how about
Friday evening or Saturday morning, it was Thursday
afternoon at the time. He said I can do Monday but just
call first to make sure I'm here. I said ok if I come
Monday than I will call first and hope you are there.
Instead of trying to track him down I decided to shop
elsewhere.