Sandzhttps://sandz.com
Tue, 02 Jun 2020 00:40:09 +0000en-US
hourly
1 https://wordpress.org/?v=5.2.1https://sandz.com/wp-content/uploads/2018/10/logo-min-100x100.pngSandzhttps://sandz.com
3232Misconceptions About Backup Serviceshttps://sandz.com/misconceptions-about-backup-services/
https://sandz.com/misconceptions-about-backup-services/#respondTue, 02 Jun 2020 04:00:47 +0000https://sandz.com/?p=1320Because of issues such as possible data breaches, accidental deletions, and, as of recent, the COVID-19 pandemic, having an effective data backup and recovery solutions is crucial to businesses. In case something happens, you would be assured that important files and information would not be deleted with no other surviving copies. This is why more companies from various industries are ...

]]>Because of issues such as possible data breaches, accidental deletions, and, as of recent, the COVID-19 pandemic, having an effective data backup and recovery solutions is crucial to businesses. In case something happens, you would be assured that important files and information would not be deleted with no other surviving copies. This is why more companies from various industries are availing this for their operations.

While getting these solutions is highly recommended, however, first you must be aware of how it works. This also means clearing up any misconceptions, good or bad, about it.

Misconception #1: Simply duplicating your data is enough

Yes, it’s true that having multiple copies of data is helpful in ensuring you have something to fall back on in case of any disaster. But it doesn’t stop there. You also need to make sure that you have multiple copies placed in different types of media and in one offsite copy, as per the 3-2-1 rule in backup. You never know what disaster can happen to your onsite storage, so having something outside of that helps establish safety nets in case of similar issues.

Misconception #2: Any data can be recovered easily with the right tools

Most people have the notion that no matter what happens, files can still be recovered with proper tools and skills. While it is indeed possible, this can take a long time to complete, weeks even. This is because, without the raw data, it will be quite difficult to start from scratch to recover what was lost. The best thing to do to prevent such happenings is really to have dedicated backup copies so you still have some raw data, making the acquisition of lost data much easier.

Misconception #3: Backups are safe from possible breach

As a default, storage solutions offered by providers are equipped with systems that prevent malware and ransomware from infecting data. This doesn’t mean, however, that there’s no possibility of it happening either way. In fact, such viruses can render your backup data unusable. This can be prevented by air gapping, which is the act of separating a device from other networks so it can serve as an offline copy in case online systems are compromised.

Misconception #4: Only large businesses need backup solutions

Sure, the larger the enterprise, the bigger the data bank, the more crucial it is to have backup and data recovery services at your disposal. But this doesn’t mean small businesses have no need for it. In fact, it’s possible you may need it even more as you’re more vulnerable to attacks as a small venture. As long as you have anything that you can’t risk being compromised or lost lest it affects your business greatly, then you need to have access to the aforementioned services.

Misconception #5: Backup is infallible

Even with the benefits of data backup and recovery solutions, it still comes with limitations. For example, not all backups may be usable due to it being corrupted along the way. Another is that while snapshot backups are helpful, they can only restore systems, not store data. With technology constantly evolving, the service can still improve, so you need to ensure you cover these weak points with proper complementary solutions.

All things considered, this type of service is quite helpful for any type of venture. But you must know what applies to these solutions and what are just exaggerations or misconceptions about it in order to use them properly. If you need help in determining which is which, talk to your managed services provider and take their expertise into consideration.

]]>https://sandz.com/misconceptions-about-backup-services/feed/0Comparing Storage Solutions: Cloud vs On-Premisehttps://sandz.com/comparing-storage-solutions-cloud-vs-on-premise/
https://sandz.com/comparing-storage-solutions-cloud-vs-on-premise/#respondWed, 20 May 2020 04:00:48 +0000https://sandz.com/?p=1314Data storage is an important aspect of every business, as each enterprise needs a place to put all of their crucial files and information. Over the years of having this kind of service in place, two types of data storage services have always been debated regarding which one is better: cloud storage solutions and on-premise solutions. But it’s time we ...

]]>Data storage is an important aspect of every business, as each enterprise needs a place to put all of their crucial files and information. Over the years of having this kind of service in place, two types of data storage services have always been debated regarding which one is better: cloud storage solutions and on-premise solutions. But it’s time we clear up the air and know what the pros and cons are between the two so you can settle once and for all which one you believe is the best fit for you.

Cloud storage solutions

The main characteristic of cloud storage is that data is housed remotely outside the premises of your office. Each piece of data can be uploaded and accessed without the need to be in the same area as the servers storing said data. Aside from that, it also works via an OpEx (operational expenses) model, which has a cheaper monthly rate.

A key benefit of cloud storage is that your employees have the ability to work remotely through it. Because you can also choose to rent only the space you need, you also don’t waste money paying for space you wouldn’t use (which in turn allows space for a multi-tenant arrangement). Data backup and recovery is also easier through the cloud as it creates backup files of everything you store that can be accessed at any time. And of course, with a managed services provider, you get to enjoy their IT expertise.

On the other hand, a drawback of this type of storage is the need for Internet connection to access your data. The Philippines is quite notorious for not having the best Internet speed, and other areas have no connection at all, making it a more difficult set-up. There’s also the issue of security as a provider manages the data rather than your business staff, so it’s best to get a trustworthy provider.

On-premise storage solutions

As the name suggests, on-premise storage solutions involve software and hardware at the actual location as opposed to a remote model. It is seen as CapEx (capital expenses) and is typically availed through one-time payment.

The catch, however, is that any software and hardware is shouldered by the company, making it more expensive. It’s also not as scalable as the cloud, which means you may have to pay for unused storage space. Lastly, if you’re not too well-versed on the technicals, the solutions are entirely limited to your internal team’s capabilities rather than an expert’s.

Which one to choose?

As seen above, both solutions have their advantages and disadvantages. But who says you have to pick one? You may also opt for the hybrid approach. This combines the public and private cloud, as well as the on-premises system. That way, you get the best of both worlds and each solution’s weakness is balanced by the strength of the other. Through this, you get a more agile IT infrastructure that greatly benefits your business operations.

At Sandz Solutions, we can help you get started on equipping your enterprise with effective storage solutions. Contact us to get started!

]]>https://sandz.com/comparing-storage-solutions-cloud-vs-on-premise/feed/0Businesses That Can Benefit From Managed Serviceshttps://sandz.com/businesses-that-can-benefit-from-managed-services/
https://sandz.com/businesses-that-can-benefit-from-managed-services/#respondWed, 13 May 2020 04:00:24 +0000https://sandz.com/?p=1311More businesses have discovered the benefits of getting managed IT services in their operations. In order to become more competitive in their fields, more entrepreneurs and general managers are availing such solutions to make their lives easier and to let experts handle the technicalities. But how do managed services help these industries exactly? We look at how it works from ...

]]>More businesses have discovered the benefits of getting managed IT services in their operations. In order to become more competitive in their fields, more entrepreneurs and general managers are availing such solutions to make their lives easier and to let experts handle the technicalities. But how do managed services help these industries exactly? We look at how it works from an industry perspective.

Healthcare

In the current global health situation, healthcare is now more important than ever. With managed IT services, delivering healthcare can become much easier amid this crisis. Such solutions help hospitals handle patients through fast response times so that when anything goes wrong, the managed services provider (MSP) can be contacted immediately. They also provide staffing solutions so hospitals can focus on their health expertise while the MSP deals with technical issues. Lastly, with updated and adjustable IT infrastructure that can store and secure patient data, hospitals are sure to provide better healthcare solutions to people everywhere.

Hospitality

Another industry that can benefit greatly from managed IT services is the hospitality sector. The term “hospitality” covers a wide array of businesses ranging from restaurants to hotels to other recreation-based enterprises. And all of these are helped by managed services in several ways. These solutions allow everything to be done remotely and securely so that customers can book or reserve and send in their details without the fear of their data being compromised. For the workers themselves, the MSP also ensures that they can receive and handle customer concerns in an organized and timely manner. That way, hospitality personnel can attend to as many transactions as they can.

E-Commerce

With e-commerce continuing to be prevalent, retail is in need of managed services now more than ever. Most managed services providers offer 24×7 monitoring, which is exactly what an e-commerce business needs in order to not lose business even in the wee hours of the night. Aside from that, it also helps beef up security, which is crucial if you want your customers to entrust their money to buy your products online. Lastly, the MSP also checks if your business is complying with payment card industry (PCI) compliance standards. This is to ensure all payments and transactions are secure.

These are just some of the businesses that can reap the positive effects of managed services in their daily operations. There are other industries that can benefit greatly from such products, it’s all a matter of knowing what to improve on in terms of operations, technical tools, and customer satisfaction. If you’re an enterprise looking to enhance these aspects for better profit and business results, get in touch with Sandz Solutions now!

]]>https://sandz.com/businesses-that-can-benefit-from-managed-services/feed/0Key Personnel In Managed IT Serviceshttps://sandz.com/key-personnel-in-managed-it-services/
https://sandz.com/key-personnel-in-managed-it-services/#respondWed, 06 May 2020 04:00:39 +0000https://sandz.com/?p=1294Behind every functioning IT infrastructure is a competent team of experts managing it. A managed IT services provider is full of people that are there to help deliver the solutions you need. With this, it’s better if you have a general idea of who exactly are involved in managed services operations and what their duties are so you know what ...

]]>Behind every functioning IT infrastructure is a competent team of experts managing it. A managed IT services provider is full of people that are there to help deliver the solutions you need. With this, it’s better if you have a general idea of who exactly are involved in managed services operations and what their duties are so you know what kind of service you can expect. Read more about how these people contribute to ensure all your systems are working for your business.

Service manager
The first important role in these operations is the service manager. As the name suggests, this is the one that makes sure the services given by the company are delivered on time and are of quality. Other duties include coordinating information from both the client and the team, sending progress reports after each project, and maintaining harmonious relationships between provider and client. In essence, the service manager is the face of the managed services provider (MSP) when it comes to meeting with the customers.

Project manager
The project manager is the person in charge of handling projects an MSP is undertaking. It differs from the service manager as while the latter works with an ongoing lifecycle approach (that is, their work is continuous), the former is more project-based. Most of their tasks are related to specific clients and will end once all the agreed-upon deliverables have been carried out. From there, they are assigned to new clients and new projects.

Implementation engineer
Onto the more technical side of things, the implementation engineer is tasked in leading the launch of all the network-, software-, and hardware-related solutions a client needs. They handle all the technical aspects of managed services from start to finish. From initial assessment, to planning, to implementation, and post-project analysis, they are always present to identify the technical issues that need resolution and to carry out solutions as needed.

IT experts
Under an implementation engineer are the various IT experts that make up his team. You can say that the implementation engineer is the leader whose actions dictate the duties of each IT expert. The classifications of these technicians range from technical support to monitoring and management. These positions are crucial in ensuring smooth-sailing in a managed IT services operation. Together, they make the plans of an implementation engineer come to life, and they can also add in their own expert opinion.

Each role, no matter how small or how big, is essential in the whole process of managed services. They all play an important part in ensuring the client is provided with the technical solutions they need, all while applying a tried and tested methodology for maximum efficiency. While clients don’t have to be too informed of the specific and complex tasks of each individual, having an idea of how it works can help them understand what they’ll be getting when hiring an MSP.

At Sandz Solutions, our experts are dedicated to supplying each client with tailor-fit solutions based on their needs. Meet our team and get started in your managed services journey! Contact us today!

]]>https://sandz.com/key-personnel-in-managed-it-services/feed/0Types of Managed Services You Can Availhttps://sandz.com/types-of-managed-services-you-can-avail/
https://sandz.com/types-of-managed-services-you-can-avail/#respondTue, 05 May 2020 04:00:42 +0000https://sandz.com/?p=1291Managed services have become a necessity for certain companies for their operations to improve. It’s also been quite helpful in terms of taking the weight of such tasks away from business owners so they can focus on their own expertise to help the enterprise. But for many beginners, learning all about it can be quite confusing if you don’t know ...

]]>Managed services have become a necessity for certain companies for their operations to improve. It’s also been quite helpful in terms of taking the weight of such tasks away from business owners so they can focus on their own expertise to help the enterprise. But for many beginners, learning all about it can be quite confusing if you don’t know what they entail.

Here’s our guide on the types of managed IT services you can get from a top provider.

Managed Infrastructure Services
The process of infrastructure optimization involves using the existing IT infrastructure of a business and granting it the flexibility, storage, and efficiency needed without the extra cost. Apart from this, clients can also enjoy data monitoring, management, and migration as done by experts so they don’t need to deal with all of that. Such services are done for the betterment of operations, as the network is enhanced so that it’s agile and equipped to handle the needs of an evolving industry. With enterprise storage in particular, infrastructure optimization allows for storage capacity to be increased or decreased as the client sees fit.

Data Security and Backup
Businesses need to secure their data in order to be prepared for incidents such as accidental deletions, natural disasters, and anything else that may compromise it. A common method of data security and protection is the presence of backup and recovery solutions. As much as security breaches can be stopped, oftentimes the threats to data can be human error or disasters out of one’s control. By applying disaster recovery and backup measures, your business data can be secured in case something unfortunate happens that it compromises your main data bank.

IT Support
Last but not least, IT technical support encompasses both the services above in that managed services providers offer assistance when it comes to both aspects. Tech support teams are there to address any problems businesses may be experiencing in their IT. Depending on the issues, they can provide either remote support or onsite help to clients. Having this kind of help on call is important especially after infrastructure enhancements and security measures are applied. Business owners may not have the expertise to deal with problems after, so having access to these experts can help alleviate their concerns.

Amid the technicalities of managed services, one thing is absolutely clear: managed services are a must for any growing business no matter what. Sure, you can opt not to get it and handle your IT yourself, but it’s going to be hard without the proper expertise. Before availing a service, though, you should first ask what it is each provider has to offer so you know what you need to get.

Get into managed services with Sandz Solutions! Evolve your business with us!

]]>https://sandz.com/types-of-managed-services-you-can-avail/feed/0Finding The Right Online Storagehttps://sandz.com/finding-the-right-online-storage/
https://sandz.com/finding-the-right-online-storage/#respondFri, 01 May 2020 04:00:57 +0000https://sandz.com/?p=1286With the current pandemic happening, being able to work remotely is a bigger deal now more than ever. Getting great online storage services is a necessity for people to be able to do their work amid the COVID-19 outbreak. After all, you and your employees will be more assured that your files and information are safe and accessible only to ...

]]>With the current pandemic happening, being able to work remotely is a bigger deal now more than ever. Getting great online storage services is a necessity for people to be able to do their work amid the COVID-19 outbreak. After all, you and your employees will be more assured that your files and information are safe and accessible only to your people. But before you get a service provider for it, there are factors you should consider in looking for the best online storage company for you.

Business type and requirements
You shouldn’t just choose on a whim. The type of business you have as well as the requirements of your daily operations are things that must be considered. There are recommended storage solutions based on the size of your business, your need for collaboration, and even the brands of your devices (e.g. Mac). Not looking into this may just end up with you getting a solution that does not cater to your needs, thus, having no effect or even hindering operational efficiency.

Storage offerings available
Whether you’re in need of on-premise or cloud storage, it’s good to be working with a provider that offers both. Each classification has its benefits and can make an argument on which one is better, but a hybrid type is often recommended. This is because there’s data that’s better off on-premise and those that are more secure in remote cloud storage. So something that combines both – as well as public and private infrastructures – allows for the flexibility each business needs for ease of use and efficiency.

Security features
This is the first point that an enterprise should look at when choosing their storage provider. Data can be easily compromised if you don’t have the right type of security for your solutions. Business News Daily, in particular, recommends that you have encryption during and after the transfer of your files to the provider’s network. That way, you’re assured that anything you transfer and store is safe and the devices in your business network are also secure.

Track record
One of the best ways to determine which service provider to get is to look at their track record. It’s one thing to have the latest solutions, but it’s another thing entirely to maximize their use for client operations. It’s also helpful to inquire about the industries they serve to see if they’re equipped to handle your business.

Partner brands
Last but not least, knowing their brand partners is essential in getting an idea on the quality of their service. Sure, it doesn’t determine the bigger picture on how they make use of said brands, but it does help know what you’re dealing with. Check to see if their partners are reputable and known in the industry. You can also ask them what exactly they are offering from these brands to see if they’re up to par with what you need.

Finding the best online storage for you isn’t as simple as just choosing a big brand. You must also do your due research and get to know your local providers to get a feel of what they offer and how they work. Once all of that has been analyzed and reviewed, you can make a better and informed decision that benefits your company and your operations.

Get high-quality storage services for your business here at Sandz Solutions! Visit our website at https://sandz.com/ to learn more.

]]>https://sandz.com/finding-the-right-online-storage/feed/0Ways Businesses Can Protect Their Datahttps://sandz.com/ways-businesses-can-protect-their-data/
https://sandz.com/ways-businesses-can-protect-their-data/#respondThu, 30 Apr 2020 04:10:39 +0000https://sandz.com/?p=1283With the evolution of technology comes the greater possibility of having your business data compromised. While most enterprises can survive this, what about start-ups and small and medium-sized enterprises (SMEs) without the resources and financial prowess of big companies? What’s even troubling is that 60% of small businesses end up discontinuing within six months after a security breach according to ...

]]>With the evolution of technology comes the greater possibility of having your business data compromised. While most enterprises can survive this, what about start-ups and small and medium-sized enterprises (SMEs) without the resources and financial prowess of big companies? What’s even troubling is that 60% of small businesses end up discontinuing within six months after a security breach according to the National Cyber Security Alliance in America. And it’s not just the business’ data that’s at risk, but also the customers’. That is why there is a clear need for good business data protection and backup measures to ensure your venture survives such attacks.

Here are methods you can employ to do so.

Practice vigilance and awareness
Those who are looking to steal your information will exploit any and all vulnerabilities they might see on your network. Whether it be through accessing accounts left open or extracting information through phishing and social engineering, they will find weak points and use that to their advantage. Always be aware of possible entry points and close them immediately. Simple things such as logging off before moving away from your device or assessing an email for possible phishing can be the difference between an impenetrable network and compromised data.

Keep your passwords secure
Many people secure their passwords on their social media accounts, WiFi networks, and personal devices. It’s high time you practice that on all aspects of your business network as well. Make sure your password is easy for you to remember but hard for potential hackers to guess. This means that passwords such as “12345” or “abcde” aren’t going to cut it. You should also avoid using easily found data such as birthdays, anniversaries, and addresses as the basis for your passcodes.

Organize your business data
Business.com recommends that businesses should have what they call an information inventory. This is a detailed list of what type of data is stored, where it’s stored, and what devices are being used for storage. Not only does this provide a comprehensive list of what you have in your data bank, it also helps you determine your losses in the event of a breach. Backup and recovery will be much easier and more efficient if you have an information inventory as your reference. Otherwise, you’ll be having quite a difficult time finding out what files have been accessed and lost during a cybersecurity attack.

Refine recruitment and training programs
As much as you’re adhering to business data protection methods, it’s all for nothing if your people are untrustworthy or unqualified. For this, you have to overhaul the recruitment and training process of your company. Make sure you correctly assess if a potential hire is a shady figure or not. Not doing so might leave you with a Trojan horse in your company ranks. Once you get past that, elevate the standards of training. Remember, these employees aren’t just handling your data, but your customers’ as well. If they’re easily fooled by common security threats, it doesn’t bode well for your business and your customers’ experience.

Invest in backup and recovery solutions
As much as being able to obtain your data after business loss is an absolute necessity, you may not have the expertise to handle it or are too busy addressing your own tasks. With this, it’s best if you hire a managed services provider (MSP) to take care of that for you. It saves you the time, effort, and money needed to procure equipment and software and train individuals. An MSP can deliver business data protection services in a much more efficient and agile manner, leaving you to focus on the core of your enterprise while they do the nitty-gritty of it all.

Sandz Solutions offers comprehensive data protection services that shield your business from data loss through effective backup and recovery services. Make sure your enterprise can survive a cybersecurity attack by working with our experts. Contact us to get started!

]]>https://sandz.com/ways-businesses-can-protect-their-data/feed/0What NOT To Do When Experiencing Data Losshttps://sandz.com/what-not-to-do-when-experiencing-data-loss/
https://sandz.com/what-not-to-do-when-experiencing-data-loss/#respondMon, 30 Mar 2020 04:00:29 +0000https://sandz.com/?p=1251Data loss can cripple a business if not immediately addressed or recovered. That is why there are data backup and recovery services in place when this happens. Despite the speed of the delivery of these services, however, IT disaster recovery teams still need time to assess the damage done and go to your premises if needed. So while you’re waiting ...

]]>Data loss can cripple a business if not immediately addressed or recovered. That is why there are data backup and recovery services in place when this happens. Despite the speed of the delivery of these services, however, IT disaster recovery teams still need time to assess the damage done and go to your premises if needed. So while you’re waiting for experts to check your devices, here are some things you SHOULDN’T do.

Don’t panic
Panic is a natural response to an unfortunate event, and with how data is absolutely important to any business, the loss of this can be quite stressful to everyone involved. Still, you shouldn’t let panic get to you, as this often leads to some actions that might make the consequences worse. Stay calm, leave the device alone, and call an expert as soon as you can.

Don’t try to recover data on your own
You’ll probably see a lot of solutions on the Internet when it comes to recovering your data. But unless the loss is just something minor or you’re certified to be recovering it, don’t try to do it on your own. This includes using do-it-yourself methods you might have seen on Youtube, opening up the hardware, or other methods. Wait until a technical expert is there to provide their assistance.

Don’t hesitate to ask questions
While you don’t have to be a specialist to truly fix the situation, having the basic knowledge of data, threats, privacy, backup, and more can help you when you come across a similar problem in the future. It also helps you avoid the common causes of data loss by employing methods as advised by your managed services provider.

Losing all of your important files and data can have serious drawbacks to your everyday operations. Acting carelessly, however, can potentially cause these drawbacks to be irreversible. Make sure you think before you act when dealing with such emergencies for your business. Always consult an expert before you do anything else, and listen to what they have to say to protect your enterprise in the future.

If you’re not that well-versed in dealing with such incidents, our team at Sandz Solutions can help you with our data recovery and management services. We also provide backup solutions in case of any IT disasters that your business may encounter. Contact us to get started!

]]>https://sandz.com/what-not-to-do-when-experiencing-data-loss/feed/0Benefits of A Hyper-Converged Infrastructurehttps://sandz.com/benefits-of-a-hyper-converged-infrastructure/
https://sandz.com/benefits-of-a-hyper-converged-infrastructure/#respondFri, 27 Mar 2020 04:00:12 +0000https://sandz.com/?p=1248A hyper-converged infrastructure is defined as “an IT framework that uses the software-centric architecture.” It focuses on lessening all the convolutedness of an old IT infrastructure in order to improve business operations. That’s why a business would benefit quite a lot in upgrading their existing infrastructure into something more advanced such as this. Here are the reasons why. Everything in ...

Everything in one consolidated system
The beauty of hyper-converged is that it consolidates every important part of your data center into one machine. By doing so, the IT system is leaner, faster, and cheaper. You don’t need to buy a bunch of different hardware pieces because the hyper-converged infrastructure streamlines it into one. Storage, virtualization technology, data backup and recovery – you name it, it’s all there. This also helps increase productivity and quality of performance, and even allows for remote access. The more convenient, the better.

Versatility
Another benefit of this model is that it’s scalable and flexible. As mentioned earlier, all of the elements are in one system. Rather than having to buy multiple hardware, users can simply add nodes to update and expand their existing IT. Aside from that, the fact that it houses several data center elements means that it’s quite versatile in fulfilling several tasks. As mentioned earlier, having these processes in one hyper-converged infrastructure doesn’t compromise the speed of your IT. In fact, it even increases it.

Equipped with recovery and protection
Lastly, a hyper-converged infrastructure has effective data recovery and management measures to protect data in case of any security breaches, shutdowns, disasters, or human error. This process is called snapshotting, where backups are made through regular snapshots of a drive at different periods. Should you make a mistake and delete something, for example, you can just go to that snapshot from that specific time to recover everything.

Getting this type of infrastructure for your IT can benefit your business in the long run. In fact, there are businesses that have seen great results thanks to it. It may be quite daunting to start because of the initial confusion, but ultimately, upgrading your existing system into a hyper-converged infrastructure can lessen technical complexities and cost in the long run, all while improving your productivity.

At Sandz Solutions, we offer these services for various enterprises. Get started with us now!

]]>https://sandz.com/benefits-of-a-hyper-converged-infrastructure/feed/0Assessing Your Managed Services Providerhttps://sandz.com/assessing-your-managed-services-provider/
https://sandz.com/assessing-your-managed-services-provider/#respondWed, 25 Mar 2020 07:33:04 +0000https://sandz.com/?p=1244There are lots of managed IT services providers (MSP) in the Philippines that offer more or less the same services to various clients. While each provider may have a unique selling point, at their core they are all quite similar. When it comes to this, the best way to choose the managed services company for you is to assess the ...

]]>There are lots of managed IT services providers (MSP) in the Philippines that offer more or less the same services to various clients. While each provider may have a unique selling point, at their core they are all quite similar. When it comes to this, the best way to choose the managed services company for you is to assess the quality of their work. But how exactly can you do that? First, you must look at several factors.

Partner vendors
Another factor you should look out for when evaluating the managed IT services of a provider is their vendor management skills. It’s important to work with an MSP that is not only successful at managing vendors, but also connected to top IT brands. That way, you know you’ll be getting great service with top-of-the-line equipment and devices.

Turnaround time
In a business, time is everything. If the MSP you’re working with isn’t quick in delivering resolutions and solutions, you can lose a lot of potential customers. Evaluate if a company delivers the necessary IT support on time consistently to see if this is one you’d want to collaborate with long-term.

Customer-centric qualities
No matter what, a good service is one that cares about its customers. One of the many ways they can show it is by being polite to clients, providing solutions in a timely manner, and making sure their needs are taken care of. Do look out for such customer-centric qualities as early as your initial meeting with them. Ask the MSP about their work culture before you cement your partnership to see if they can serve your needs properly.

Business improvement
Last but not the least, see if after certain periods of time during the project, your business has improved from its original profits and number of clients. One of the purposes of getting managed IT services after all is to reduce downtime on your technicals, leading to better and a more favorable result. If it has had the opposite effect because of the MSP’s poor performance, it might be time to look for a new one.

All these factors are important to note when evaluating the performance and the skillset of a managed service provider before, during, and after a collaboration. As they have a huge effect on your business, you must be meticulous in assessing all the small and big details of their services. By knowing the criteria you must judge them for, you can give a valid and informed critique that can help you find the right managed IT services company for your enterprise.