Connection issues with HMA! Pro VPN client version 4

If you are unable to connect to your new HMA! Pro VPN client, here are a few things you can do to solve the issue yourself! Even if you don't have issues connecting, you might want to read this article, since you can improve your connection! Here below you will find all the necessary steps in order to do that.

Windows: Vista / 7 / 8 / 10

1. Use different Connection Modes

Every mode performs a ping test in background on multiple nearby servers to give you the best connection available.

2. Try different servers

Try a different server to the one you've tried previously, since the problem could be with the server you wanted in the first place.

With our new HMA! Pro VPN client, here is where you need to click for new server selection:

3. Disable firewall / anti-virus

If you have any firewall and anti-virus programs installed, you can temporarily disable them and try to connect again. But don't worry! You will enable it right after! Firewalls and anti-virus programs are the common cause for stopping VPN connections from working.

4. Reinstallation

Last, but not least, uninstall our software, reboot your computer and install again our new client.

Please send us email with full log connection and we will analyze the problem further.

Mac OS X

1. Use different Connection Modes

The first thing is to try a different server to the one you've tried previously, since the problem could be with the server you wanted in the first place.

With our new HMA! Pro VPN client, here is where you need to click for new server selection:

2. Try different servers

Try a different server to the one you've tried previously, since the problem could be with the server you wanted in the first place.

With our new HMA! Pro VPN client, here is where you need to click for new server selection:

3. Disable firewall / anti-virus

If you have any firewall and anti-virus programs installed, you can temporarily disable them and try to connect again. But don't worry! You will enable it right after! Firewalls and anti-virus programs are the common cause for stopping VPN connections from working.

4. Reinstallation

Last, but not least, uninstall our software, reboot your computer and install again our new client.