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Home Security Systems

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Prestige DVR

Customer Question

I have a prestige Dvr...

I have a prestige Dvr 3r and I loss image all I'm getting is input not supported on the screen I need help to put it back to normal settings I been having 3 month chatting with just answer technician electrician and seems like he is giving up cuz he don'treply back please help me my dvr is H-264 prestige 3r

Experience: Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.

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Hi and thank you for choosing Just Answer.I am Tech Michael and I will be assisting you today.Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.How old is your DVR?Also do you mean that it records the shows,and plays the audio, but doesn't show the image?Thank youTech Michael

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Customer reply replied 3 years ago

Look this this my Dvr take a look those pics ! The only thing I move is is the resolution lower and ever since I lost picture and not able to sync nothing or show the program of my dvr this is for CCTV Security Cameras on my business not for personal use ! Security cameras ok

Hi This message comes up when the resolution of the screen and the resolution of the DVR are incompatible... Is the screen connected to the DVR via the VGA port? If so try reducing the screen resolution and see if you can get a picture.

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Customer reply replied 3 years ago

(Posted by JustAnswer at customer&#39;s request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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I have a h-264 dvr that locks up and I get a black screen every so often. I have to turn off power to unit and wait a few seconds and then power it back on. Is this normal or is there something wrong … read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.