Business process outsourcing (BPO) Interview Questions & Answers

Are you searching for your dream job in ITES,BPO,KPO,LPO,Customer Service,Operations? Do you possess excellent communication skills? Then follow us on Wisdom jobs which provides you with amazing opportunities and right job for you. Business process outsourcing is basically called as BPO. It is a subdivision of outsourcing. It requires the contraction of performance and leadership of a particular business undertaking which is transferred to a third party services. The BPO Company has been talk of the town these days. This means it is climbing the stairs of success ever since it was established and today it is flourishing wonderfully. So, candidates who are versatile and possess enough adaptability then you can flourish in this sector. So, to expand your knowledge go through the BPO job interview questions and answers that are offered below.

BPO is abbreviated as Business Process Outsourcing. When a company wants its non-core work to be done by an expert at cheaper costs then they outsource their work to other country, which is called Business Process Outsourcing. The outsourcing is generally made between two countries.

Always answer this question as yes, as the majority of the outsourcing work is done according to the country timeline from where the work gets outsourced in which case it is night shift most of the time. It also shows your willingness and interest towards the roles and your approach towards the job.

An inbound call centers will only receive calls while outbound call centers will place calls. In general inbound call centers function as companies service department, while outbound handles the service department.

KPO is a knowledge process outsourcing while BPO is business process outsourcing. KPO provides the knowledge based services like medical billing, documentation or claiming insurance. While BPO is totally customer service oriented.

BPO has always been a career choice for me as you are exposed to a new field, which gives you an opportunity to grow and develop your personality and communication skills. The recent survey also tells the fast growth of this industry.

Call center is a customer care center where calls are handled in large numbers. There are two types of call centers, Inbound and Outbound. An inbound call center is where calls are handled keeping the customer care in concern, and customer associate will only receive calls. While in outbound call center the calls are done by the associate for product inquires or sometimes sales related.

In the current situation where many companies failed to survive in the market, BPO sector has achieved a milestone in an economic crisis. It helped to reduce the unemployment rate marginally in developing countries where some of the developed countries even failed to do that.

This question is put in front of you by the interviewer to analyse how much you are aware of the companies work and how keen you are with the company projects. When you answer this question, mention about the company’s creative business policies, aggressive market stance and the growth of the company.

Generally, they want to know your area of interest. Whether you like to work in a research driven or a voice based process. There are many branches where BPO operates it could be a KPO (Knowledge process outsourcing) or even RPO (Research process outsourcing). So according the to the company’s requirement you can answer to it.

In both types of BPO,the opportunities are same, but it depends more on an individual’s interest and its personality. Once you gain expertise in the work, you can easily head up towards management or support side.

BPO’s have a huge data of customer’s personal information. Any breach in the security system will lead to leakage of customer’s information, which can spoil the company’s reputation if it is used for some wrong purpose. To avoid such risk, employee or associate must not allow to carry any external hard drive or flash drive with them while they on board. The de-activation of login-in ids of ex-employee must be done on the immediate basis, so that they cannot misuse them to retrieve customers information from anywhere. You can also install additional security software to secure the main server from getting hacked.

Knowing additional language apart from English is always beneficial in BPO’s . You can learn any other foreign language such as French or Spanish; it always give you more chances of securing jobs in BPO’s.

The perfect answer for this question should be like “ In five years from now I want to see myself at responsible position where my company see me as valuable assets and at the same time to grow with the company”.

BPO sector is one of the top most growing industry in India. It provide Business process outsourcing through a systematic way and a lot of trained employees getting a good reward in this sector. It will help Indian economy to grow very fast in the last 1 decade. I, think, It is the best in industry.

Seriously speaking, working in a BPO is quite different from working in a company. In a company, everyone is working on the same product, assignment and process, while in a BPO the person next to you would be working on a different process. Many people working in a company take a long time to adapt to the working cultures of the company and working for a BPO.

There is a general misconception that call centers are BPOs and BPOs are call centers. This misconception exists because call centers maybe one of the very first processes in a company that were openly outsourced. A call center is basically a company, organization or institution that handles the service center, or sales center of any company. The call center will either handle the sales or the service of a company.

You are, of course, a team player. Be sure to have examples ready. Specifics that show you often perform for the good of the team rather than for yourself are good evidence of your team attitude. Do not brag, just say it in a matter-of-fact tone. This is a key point.

There is a very logical difference between inbound and outbound call centers. An inbound call center will only allow a call to be made to the call center while an outbound call center will allow the call to go out of the office. Inbound call centers are basically call centers that handle companies’ service departments, while outbound call centers handle the call center’s sales service.

These are just some of the questions that can be asked during a BPO interview.

Make sure that you are ready and confident when answering these kinds of questions, and many other questions that you will be asked.