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33 m 14 s

Average Ticket Response Time

6 s

Average Call Waiting Time

3 m 42 s

Average Call Time

3h 22m

Average Fault Fix Time

97.9%

Faults Fixed within SLA

TalkTalk DSL Outage

Posted on 15th January 2015, 7:49 pm

We have recently experienced a significant loss of TalkTalk sessions across the network. Engineers are currently investigating and an update will be available shortly. We apologise for any inconvenience caused

Posted on 15th January 2015, 7:53 pm

Most sessions appear to have now recovered, however investigations are ongoing with regards to the root cause of the outage.
If you are still experiencing a connectivity issue please conduct a power cycle of your equipment. If the problem persists please contact our Support team on 02070998999 or support@fluidata.co.uk

Posted on 15th January 2015, 7:58 pm

The drop in sessions witnessed during this outage came as a result of TalkTalk losing a link between a core router in the Brentford Datacentre and Harbour Exchange, with all customers routing through the latter experiencing a loss of service.
We are still awaiting confirmation of the root cause, however this will only be made available following a thorough retrospective investigation by TalkTalk. If you would like to receive this update when it becomes available, please contact our Support team and we will ensure this is communicated in due course.
This update stream is now considered closed.