Troubleshooter: Credit payment

Pauline Brazell has the proof from her bank that she made a $727 payment to Chase.

"Sent my house payment in January, and it inadvertently made its way into the automobile department of the finance company," she said.

She had to make another mortgage payment because she says Chase wouldn't switch the payment from auto to home.

But Brazell doesn't have an auto loan with Chase, so she wanted her money back.

"I called people from home financing, and I messed with them for two months and then they told me take it up with auto, so I messed with them for two months and got same response from home financing," said Brazell.

Brazell said she sent in all the paperwork that proved Chase auto got her $727 payment, but she said they still wanted more information.

"Since I paid online, there was no check and they kept wanting the front and back of a check," she recalled.