Customer Assistance

New Yorkers are Reminded to Beware of Scams

All DEP field employees travel in a marked vehicle, wear uniforms and carry badges (ID Cards). They will never ask for payment. If you are ever in doubt, call DEP Customer Service at (718) 595-7000 to speak to one of our representatives. More information can be found here.

Customer assistance to property owners in New York City and surrounding communities.

How to Get Started Video TutorialsDEP video tutorials offer step-by-step instructions on everything you need to know—from registering with My DEP Account to viewing your water use and paying your bill online.Learn more

Contact Customer ServiceDEP offers assistance through its walk-in borough offices (weekdays from 9am to 5pm) and through its Customer Service Call Center.
Contact DEP Customer Service

NYC DEP Skill for Amazon AlexaUsing any Amazon Alexa-enabled device, you can now track your water usage, account balance, payments and bills with the NYC DEP skill.Learn more

Customer FormsCustomer Forms available for download in PDF format.Learn more

Customer Assistance ProgramsDEP has a number of assistance and outreach programs, including community meetings, assistance programs, special incentives, and useful brochures.
Learn more

Customers Impacted by Hurricane SandyOn June 17, 2013 DEP resumed water and sewer billing for 9,000 customers impacted by Hurricane Sandy. Interest charges were waived and leak forgiveness was applied to eligible customers during the period following the storm.View the letter sent to affected customers