PER-SYD-NAN return. Given we booked with Qantas we had not realised the SYD-NAN leg was with Air Pacific
under their codeshare agreement until it was too late too change. I can only reiterate what others have said.
The food is a joke, the IFE barely functions and the seats are very uncomfortable. The toilets were filthy, the
sinks did not drain and so on. Felt very sorry for people going all the way to or from LAX.

Air Pacific Customer review : 28 January 2013 by William Boyde (Canada)

Rating : 10/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from LAX to AKL. We found them excellent, no delays, fast check-in, lots of leg room on the
747. The food was good, the staff were friendly and the entertainment centre was old and didn't work very
well - however, most people wanted to sleep. I will fly with them again.

I had not been expecting much in the light of previous comments but I was pleasantly surprised by a well-
organised flight. It was a late evening flight and the airport and lounge were deserted. The fairly small
lounge had good canapés and drinks but only one computer and very little reading matter. The 737 appeared
old and the seat rather battered. I could not make the recline controls work properly. The 8-seat business
cabin was full. The beef dinner with wine was tasty. The cabin crew were friendly and efficient. IFE was
satisfactory for the length of flight. The flight departed on time and arrived slightly early. Apart from the old
seat, a very good flight.

Sydney - Nadi return. Check in good, on time flight. My issues were with the food and entertainment. For a
full service airline the food was appalling and inedible. 06.30 flight, food consisted of orange juice, tiny
yoghurt, bag of sliced apple and a small piece of fruit cake! Return trip was orange juice, 2 biscuits, tiny tub
of pasta and a tiny hotdog in a bun. It was also barely warm. Any extra food was charged for. I have been
fed better on no frills airlines! Entertainment was drop down screens from ceiling that due to the seat I was
in was either too far away or right above me making watching impossible. I understand the entertainment
will be fixed when their new planes arrive! I will fly another airline next time.

Air Pacific Customer review : 10 January 2013 by C Landos (Australia)

Rating : 8/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight was on time - no trouble with check-in or out. We got food and headphones/movie included without
charge and pillow etc. Got from A to B in good time. Staff warm and attentive. Our drop-down TV was
broken, but kids could move to aisle seat to see another one.

Air Pacific Customer review : 9 January 2013 by D Triston (Australia)

Rating : 0/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Worst experience in 30+ years of flying. Checked with airline 3 times prior to going to the airport as there
had been a storm in Fiji. Told all was well and on time. Arrived at airport and stood in line for 2 hours to be
told of a 12 hour delay. Got to LA far too late to catch any planes to San Francisco. Put up in a reasonable
hotel but then the same thing happened in LA! Told we were booked to San Francisco to find the flight was
cancelled the night before and we weren't notified. Didn't get to SFO until nearly midnight after spending a
night in LA. Things happen, but keep us informed and don't make people stay in airport lounges for 10-12
hours needlessly. Will never fly with them again.

Air Pacific Customer review : 9 January 2013 by Alan W Nash (USA)

Rating : 0/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I were booked on a flight from Sydney to LAX (with stop in Nadi) on Dec 9, 2012. About
midnight on Dec 8, I called to confirm the flight and was told the flight from Nadi to LAX had been cancelled.
No attempt to notify anyone on the flight. Told Air Pacific would provide vouchers but no other assurances
were made. There was a long wait in Nadi for Air Pacific to make arrangements for all the passengers. There
was a minimal voucher provided that did cover the hotel cost plus one meal. The flight to LAX the next
morning was on an ancient 747. In the 3 seats in which my wife and I were located and the 3 in front, only 1
light worked. Two seats did not recline. None of the 6 seats had a working TV so there was no
entertainment. The food was bad. When we finally arrived in LA we were told that Air Pacific would not
reimburse any expenses we incurred except for providing hotel in LA. We were forced to pay the change
ticket costs of our connecting flight in LA.

Air Pacific Customer review : 9 January 2013 by Brian Richmond (UAE)

Rating : 2/10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-NAN on 12 Dec. The service and food was unacceptable considering the cost of a return ticket, I have
travelled a lot with Air Pacific in the past and the service and food has deteriorated considerably. Food and
beverage supplied - small hot dog, container of inedbiel pasta and an orange drink - smacks more of a low
level budget airline. My wife and I also travelled from NAN to CHCH return on 23 and 30 Dec. Same horrible
inedible food and definitely no Xmas spirit. Shocked at the quality of the food on this flight considering its a
4 hr journey. We travel for the last time with Air Pacific to AKL on the 13th Jan.

Return trip Honolulu to Brisbane. My wife and I arrived at Honolulu International and were told that our flight to
Brisbane was delayed two hours and we might not make our connection in Nadi to Brisbane but Air Pacific would get us
on another flight and accommodate us as necessary. We had no issue with this as delays happen. When the two hours were
up the airline announced that there would be a further 90 minutes delay and they would issue a voucher for lunch. We
returned to the gate after 90 minutes and Air Pacific told us that the aircraft would not be flying. After a
considerable time we managed to retrieve our bags, lined up for the shuttle. We were about to board our shuttle when
Air Pacific staff turned up to announce our aircraft was now flying - everyone thought he was joking. They had to
retrieve people from hotels who had already checked in. Again we had to check our bags back in and go through
security. Finally we were aboard the aircraft, 7 hours late. We arrived in Nadi at midnight - a general announcement
was made about the options. There was mass queue jumping and they were dealing with 2 or 3 people at once - it was
farcical. When we got to talk to someone we asked could we fly to the Gold Coast. At first this couldn't be done, then
this changed and we were on an Air Pacific flight to Auckland then a Virgin flight to the Gold Coast. We went to the
shuttle to be transferred to the overnight hotel. In Auckland the Transfer Desk is only manned by Air NZ, and they
issued us Qantas boarding passes to Brisbane. The flight to Brisbane was like 5 star service compared to 2 star
service we had received from AP.

Air Pacific Customer review : 20 December 2012 by C Herbst (USA)

Rating : 0/10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Nadi to LAX on 10 Dec 12. No boarding organization. Paid a lot extra to sit in Business Class. Narrow,
uncomfortable seats. Seat broken - would not recline so little or no sleep during 10 hr flight. Headset
broken, sound was all static, no movie menu from which to chose, screen was extremely small, movie already
in progress and no controls to restart. Because of this, didn't watch or listen to anything. Because of dietary
restrictions, could not eat anything on the dinner menu. Cheese offered during inflight snack was stale.
Ordered drink, which I did not receive. Always had to ask for water or get your own. Slow, unacceptable
service. This was not even close to any other Business Class comfort and service. Will not fly Air Pacific
again.