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Head of Customer Support | Frame.io
New York, US

Job Details:
As head of customer support, you will need to learn the nuances of Frame.io, inside and out. You should be empathetic and genuinely enjoy helping people.
Responsibilities:
*.Be a first line of support for our customers and respond to questions via Intercom
*.Solve customer problems using our internal administrative and billing tools
*.Log and test bugs, feature requests, and route important incoming questions to the appropriate personnel
*.Be a liaison between our customers and the product/engineering team
*.Write and maintain support documentation
*.Create support/educational videos using ScreenFlow (bonus skill).
Requirements
• 2-3 Years of professional post production experience. Our customers are video and film professionals. You must be able to speak their language.
• Familiarity with Adobe Premiere Pro, Final Cut Pro, and other professional video software.
• Excellent written communication skills. You will be writing to customers so clear/concise writing is a must.
• No previous customer support experience necessary
Benefits
*.Salary: $65,000 - $80,000/yr
*.Medical, Dental, & Vision Insurance
*.Seamless lunches everyday
*.Stocked kitchen
*.Whiskey Library
*.Loose vacation policy
*.Pre-tax commuter benefit
*.Influence all the things..
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