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Frequently Asked Questions

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Yes, the tracking section of ups.com provides the most up-to-date information about the status of your shipment. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. Track periodically for shipment progress updates.

The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Your driver may make a second attempt on the next business day, and a third attempt on the following business day, if necessary. Where available, your shipment may be taken to a UPS Access Point™ for pickup. Refer to the information on the UPS InfoNotice® left by your driver.

In the U.S. and Canada, shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required, and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day.

To calculate the delivery time for any shipment going anywhere served by UPS, go to Calculate Time and Cost, located on the Shipping tab of ups.com. Follow the directions, noting the required fields (required fields are indicated with ).

Three days means three business days (not counting the day of pickup). Please note that the UPS Service Guarantee applies only to business days, and excludes weekends, holidays, and any delays that occur beyond the control of UPS.

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you compare delivery times and published rates for sending UPS shipments to destinations around the world.

If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section for details about changes in delivery schedule. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exception include: address unknown, damage to shipment, or signature not received.

My UPS offers enhanced features for tracking, such as online Proof of Delivery. With Proof of Delivery, you can find out what time a shipment arrived at its destination and generate a Proof of Delivery letter for your records.

To request Proof of Delivery, follow the instructions below:

1. Log in to My UPS. 2. Select the Tracking tab at the top of the page. This will take you to the Tracking main page. 3. Enter your Tracking Number in the input field, or select a previously saved tracking number.4. Select Track. 5. Select Proof of Delivery on the Tracking Detail page to display a printable Delivery Notification page.

UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Common scans include the following:

Arrival Scan: The shipment has arrived at a UPS facility.

At Local Post Office: The package, which displays a UPS Returns® Flexible Access label, has been received by the United States Postal Service®. It will then be given to UPS for delivery back to the original shipper.

Delivered: The shipment has reached its destination, and the date and time of delivery have been recorded. In the U.S. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, the driver will leave a UPS InfoNotice® at the delivery address.

Departure Scan: The shipment has departed a UPS facility and is on its way to the next UPS facility. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.

Destination Scan: The shipment has arrived at the local UPS facility responsible for final delivery.

Exception: Action Required: The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS.

Export Scan: The shipment has cleared export procedures in the origin country.

Given to Post Office for Delivery: At the request of the sender, UPS has given the package to the U.S. Postal Service to make the final delivery. This contractual service may require an additional one to two days for delivery.

Import Scan: The shipment has cleared import procedures in the receiving country.

Order Processed; In Transit to UPS: The shipment has been processed ...Learn More