Support

Government solutions—Smarter, more secure citizen service through AI

Elevate every aspect of citizen engagement.

With more than 20 years of experience supporting government entities, Nuance customises AI-powered solutions to accommodate distinct objectives, priorities and budgets. Anchored by the world’s largest global professional services team, our omni-channel platform increases adoption and efficiency by optimising and securing digital, voice and outbound interactions.

Omni-channel customer engagement

It starts with intuitive self‑service

Imagine the ability to not only expand self-service adoption but to make it constituents’ method of choice. Nuance customised contact centre solutions and automated communications make navigation and resolution easy, increasing citizen satisfaction through intuitive self-service.

Our customer solutions optimise the efficiency, availability and security of overburdened 311 and other contact centres, cutting costs by sparing live agents from scheduling, payment and countless other routine interactions that can be expertly performed by AI.

Dragon enterprise solutions for government

Improve efficiency across your agency.

Federal agencies from social services to law enforcement face constant pressure to complete mission-critical tasks quickly, accurately and at minimal cost. In fact, inefficient or burdensome documentation processes can result in missed deadlines, inaccurate documentation, compliance risks and — in the case of law enforcement — delayed criminal proceedings.

That’s why Dragon speech recognition solutions enable government employees to create high-quality documentation 3x faster than typing; automate routine tasks using simple voice commands; and expedite form filing and report creation — all by voice. With Dragon, it’s never been easier to capture the detailed and actionable documentation necessary to government service.

We have worked closely with Nuance to develop a service experience unparalleled in the 311 community. Through the successful implementation of cutting-edge speech recognition and intelligent call routing, we’re providing our customers with the quality and ease-of-use they have come to expect from New York City.

Joseph Morrisroe

“We have learned to be innovative and cost efficient while speeding up delivery of services. We see Nuance as the backbone of this implementation because they have allowed us to do so much — easily and securely.”

David Foechterle

Department of Information Technology Customer Service Manager, Fairfax County, Virginia Read success story

“When we have a child in protective custody, we have to attend quarterly court hearings. With Dragon, I’m able to dictate lengthy court updates for the attorneys in record time.”