IT Workplace Engineer for Skype and Videoconference

Do you have knowledge about Skype, Videoconference, MS Teams and Telephony? We are looking for a colleague that can support the team in simplifying the technical infrastructure, increase performance and stimulate user adoption of these tools for our employees worldwide.

Your work environment: Tribe Workplace Services

Working at Workplace Services means working in a dynamic and challenging IT environment. We have high ambitions. We deliver workplace services for our 52,000 colleagues in more than 40 countries. We ensure that our colleagues can work securely with any device, wherever they are: at home, at the office or abroad. We provide laptops, (virtual) desktops, printing and remote working solutions. We also provide the infrastructure and support for these services, and facilitate collaboration and security products. Our purpose is to provide our colleagues with the best workstation experience possible.

What you will be doing

Together with your squad you are end-to-end responsible for Skype, Videoconference, MS Teams and Telephony. Performance, user adoption, security, innovation and support are key pillars where you focus on. You will continually improve the service based on our employee feedback and new technical standards.

A day in the life

Yesterday you analysed the report on the quality of Skype meetings, and identified 2 points for improvement on the ING network. You worked very closely with an external partner to improve this. You hope this feeds back in the customer experience grades. With that improvement being scheduled, you can focus on the user adoption of Skype. You will brief your squad during this morning’s stand up. After the stand-up you align with the customer journey expert to draft the Skype user adoption plan. You both write down your assumptions and think about experiments you can create to validate the assumptions. You love these fun and creative sessions.

During lunch time you sit outside with your team and enjoy the sun and a nice sandwich. After lunch you join a catch up meeting with the project rolling out Enterprise Voice on Skype in various ING countries. Challenging and fun. After this meeting you focus on the risk items for videoconferencing. Ah this was a productive day! Can’t wait till tomorrow.

In this role:

As part of an Agile team, you support the product owner towards international stakeholders and can discuss your services with everyone including ING senior management

You deliver on your squad’s Quarterly Business Review targets

You evaluate NPS measurements and use those to initiate and realize service improvements and enhance customer satisfaction

You are responsible for marketing and communications towards ING colleagues and for propagating knowledge about your services

You aid in identifying, qualifying and reducing the risks in your services and focus on improving our IT-security controls

To get you up to speed on your application, we will just ask you a few simple questions to complete your profile. Let’s start with creating an account, uploading your résumé and checking your contact details.