Making an appointment

Please, call0208 544 2311or drop into the surgery to make an appointment.

You can now book some appointments online using the link below.

HOWEVER to do this you will need to register for the service. You can request your Log-in details by visitng the surgery and handing your request in writting or you can send us an e-mail on: MERCCG.collierswoodsurgery@nhs.net and you will asked to provide a proof of photo ID on collection. This is the same portal as those registered to have repeat medications on-line and in order to adhere with our confidentiality policies, you will be asked to provide a proof of photo ID when you collect your log-in details.

Please, note we cannot send your Log-in details via e-mail or post.

Furthermore it may not be appropriate for you to book on line appointments as some consultations may need more time than the normal 10mins appointment. If you are unsure please book your appointment through reception as normal.

PLEASE NOTE :

Examples of appointments which should not be booked online include patients with complex medical needs that normally have longer (double) appointments, nurse appointments (including smear, travel advice, immunisations) any report work (e.g DVLA forms .)For these appointments please phone reception in the normal way to book an appointment more appropriate for your needs.

Making a separate appointment for each person needing to see the doctor/nurse.

Making further appointments if you have many/complicated problems.

Accompanying under 16 year olds. If however a young person strongly wishes to be treated without their parents involvement, his or her confidentiality will be respected.

Occasionally the reception staff will ask what the appointment with the doctor or nurse is for, this is to ensure you get the correct length of appointment. Confidentiality is maintained at all times.

Change of personal details:

From time to time, the practice may need to write to you. It is therefore, important that the practice has your correct details. If you change your name, address or telephone number, please let one of the reception staff know.

Home Visits

If possible please try to call reception before 10:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

CHAPERONES

There are occasions when patients need to be assessed by a doctor which might involve intimate examinations.

This Practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination, please, do not hesitate to ask the doctor or the Receptionist.

It may not be possible for such a chaperone to be provided immediately and you might have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between

GP and patient and we would, at all times, wish you to feel able to ask for a chaperone, should you require it.