Frequently Asked Questions

All

What is SkyOne?

SkyOne makes it easy to unify all of your business web applications through a single online home. It also includes an App Market where you can shop for and purchase new apps to add to your account. Admins have the power to manage users for all of their web applications through a single SkyOne account. You can also create team specific suites of apps for different departments (i.e. a marketing app suite for the marketing team, a sales suite for the sales team, etc). SkyOne eliminates software downloads and makes all your files and apps accessible from any computer with a web browser.

Creating a SkyOne account is quick, easy and 100% free! Once your account is created, you’ll have access to the App Market, where you can browse new apps, search by category, and download what you need right into your SkyOne account with one quick click. Your account and apps are all accessible from any desktop computer with a web browser and internet connection.

How much does SkyOne cost?

Creating a SkyOne account is 100% free and comes with a starter bundle of free apps. You only pay for the additional apps that you want to add to your account.

Do I need to install anything to use SkyOne?

No! SkyOne is a cloud-based system, which means you don’t need to install anything to use it. Login to your SkyOne account from any desktop computer with an internet connection to access all the apps you’ve added to your account. Our patent-pending one-click setup will get you up and running in no time.

Do I need to download any software?

You can say goodbye to software downloads, licensing renewals and package upgrades! Since SkyOne is a cloud-based system, you don’t need to install or download anything. Simply sign in to your SkyOne account from any desktop computer with a web browser and working internet.

Will the traditional software I use run on SkyOne?

SkyOne is a cloud-based system so it does not work with local software that has been installed onto your physical computer. The web apps in our App Market have been designed to work in your SkyOne account. The advantage of cloud apps is that you will never have to download or install updates. Everything is handled automatically for you via the cloud.

Can I sync information between apps?

Certain apps allow you to sync information, such as calendar, address book, and tasks. You can learn more about each app’s syncing capabilities in the App Market.

How does the App Market work?

The App Market is a marketplace of web apps that you can browse and purchase at any time. The apps will be added to your SkyOne account, which can be accessed online from any desktop computer with a web browser and working internet.

I've lost my login information. How do I retrieve it?

If you’re an admin on the account and you’ve forgotten your username or password, try resetting your password by clicking “Forgot Password” on the sign in page. If you have trouble resetting your password please contact us by calling our support team at 1-844-499-APPS or emailing us on support@infostreet.com. If you’re not an admin and are having trouble accessing your account, contact your admin for assistance.

I’ve forgotten my SkyOne account URL. What do I do?

If you have trouble finding your account URL, please contact our support team by phone, 1-844-499-APPS, or email, support@infostreet.com, for assistance.

What is SkyLogin and how does it work?

SkyLogin is SkyOne’s single sign on (SSO) solution that allows you to consolidate all of your usernames and passwords from the apps you already use. Our dedicated support team can help you get the most out of SkyOne and SkyLogin by answering all of your questions and setting up this free feature.

How can I update my email account settings for Microsoft Outlook?

Go to File

Go to Account Settings

Open your account

Change the “Incoming mail server settings”

If you are updating an IMAP account (This allows you to check email on many devices)

Imap.skydesktop.com

If you are updating a POP account (This allows you to set up email to only be received on one device)