Payment methods

Direct Debit - Paying by Direct Debit is simple. Once set up your payments are taken automatically from your account. To pay by Direct Debit please contact us.

Standing Order - A standing order is similar to a Direct Debit but you will have to tell your bank if your rent or payment amount changes. To set up a standing order please contact us.

Online - It is easy and convenient to pay your rent and service charges safely and securely online.

You don't need to sign up for a tenant account or log in to make a payment; all you need is a reference number.

For rent payments, your reference number is your tenancy number which is on your rent statement. For all other payments, please use the number referred to on the invoice or in our correspondence.

Rent and/or Service Charge payments – nine digit tenancy code beginning with a four or five

Sundry payments – 8 digit customer code, for example 12/000000

If you do not have a reference number please contact Progress Connect on 03333 204555 (telephone lines are open between 8am and 6pm).

Swipe card - When you become a tenant, you will be given a swipe card that enables you to pay your rent or charges in person by cash or cheque at any Post Office or Pay Point outlet. Make sure that you request a receipt and that you keep it as proof of payment.

NOTE - With effect from 1 January 2017, payments by swipe card can no longer be made at Payzone outlets.

To check where your nearest Pay Point outlet located log into the following website and enter your post code

Telephone - You can phone us on 03333 204555 to pay your rent or charges using a debit or credit card.

How much does it cost?

We do not charge you for any of the above methods but each transaction does cost us money. By choosing the cheapest method you can help us to save more money which we can invest more in your home and community.