29% of Lyft riders use the app for healthcare trips, survey finds

Twenty-nine percent of Lyft riders said they have used the ride-hailing app to access healthcare services, according to Lyft's 2019 economic impact report.

Lyft has been ramping up its efforts to help users reach healthcare services, partnering with nine health systems and 10 nonemergency medical transportation firms to provide patients with rides to medical appointments. In November 2018, the company appointed its first vice president of healthcare to support its mission of "reimagining the way healthcare organizations and their patients get around."

For its annual economic impact report, Lyft surveyed more than 30,000 passengers and more than 30,000 drivers across 54 major U.S. cities. Two market research firms — MarketView Research and Land Econ Group — analyzed the survey data. The report includes findings on how Lyft has changed the transportation, public health and the environmental landscape.

Three insights into how Lyft passengers are using the ride-hailing app to access healthcare services, based on the report and survey findings emailed to Becker's Hospital Review:

1. Nearly three-quarters of riders who have used Lyft to access healthcare services said medical appointments have been less of a hassle since they started using the app.

2. Twenty-eight percent of riders who have used Lyft to access healthcare services said that without the app, they would have been less likely to regularly attend medical appointments.

3. Thirty-six percent of healthcare riders said that, since they began using Lyft to get to their medical appointments, they have gone to urgent care less frequently.

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