Random Fact

All our software development is done in house. This enables us to ensure that we are able to offer the best security and reliablity. We built the system which means that we know how to run it, fix it and improve it.

Maxitec Helpdesk

In order to provide the best possible help desk services, we have provided a FAQ section
that will provide answers to the most common support queries. We have also provided several configuration
guides or access to live support via call centre.

Live Support

Telephonic support is available from 7:45 to 17:45 on weekdays and from 09:00 to 12:00 on Saturdays.
Email support is monitored 24 hours a day via a paging system. You can also contact support here.
Emergency after hours support is available until 9pm daily.

Please Note: Clients based in and around Hermanus may bring their computers to our offices. We
will fix any internet related problems free of charge. Cape Town based clients can contact
Gist for the same service.

Getting the most out of Live Support:

Before contacting the help desk, make sure you have searched for your query on our
FAQ section

Have either your Client Number,
email address or Username
ready before calling

Know which Operating System you are running

Know which Email Client
you are running

The type of connection you have with MAXITEC

Support Contact Details

Please Note: When you call support, be prepared to be asked numerous questions, as this assists our Support Staff in
trouble-shooting the problem. Although you may feel a question they ask is irrelevant to the problem at
hand, there is method to the madness. Please bear with us as we will do our best to solve your problem
as quickly as possible.