Recent Articles

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Volvo Penta is a global, world-leading supplier of engines and complete power solutions for marine and industrial applications. Their comprehensive, reliable solutions have helped customers all over the world increase productivity and performance – in every detail.

fieldservicenews.com
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Kris Oldland Talks exclusively to Dan Sewell, COO, Espresso Service about why he and his organisation identified the need for a dedicated field service management solution including why they felt it needed to be a cloud solution and the reason they opted for Tesseract Service Centre Tesseract part of the Asolvi group has had on his engineer and dispatchers… See more from this interview where Sewell outlines the impact of implementing the solution has had on his engineers here Kris Oldland has...

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The digital revolution in the field service sector is continuing to move forward at pace, Michael Blumberg, Principal Consultant, Blumberg Advisory Group helps us keep track…It seems that there is no escaping the Digital Transformation Revolution in Field Service at this moment. A splendid example of this is the Servitization of Manufacturing.

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As service becomes a core differentiator amongst competing for business the ability to sell the value of service is an essential facet of modern business strategy. Bill Pollock, President of Strategies for Growth discusses the nuance of marketing the value of your service and how to get it right…Most of the customers comprising your Field Service Organisation’s (FSO) customer base probably already love your organisation, and its products, services and support!

fieldservicenews.com
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Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners. Those companies that are successful in implementing a digital-led growth strategy don’t bother with the jargon of the moment!

fieldservicenews.com
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Jan Van Veen, Managing Director, moreMomentum, continues his exclusive series for Field Service News exploring the ‘4 Winning Habits of Long-Lasting Achievers in Service’ and looks at the importance of the third winning habit: Decision-making. During the last decades, if not centuries, it became a habit to have all important decisions in companies made at top management levels. The assumption traditionally is that this is where the skills, expertise and overview are to make the right decisions.

fieldservicenews.com
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Alastair Clifford-Jones, CEO of Leadent looks at how the focus of field service is shifting towards driving strategy rather than being a recipient of it…The holy grail for field service managers has been to reduce costs whilst maintaining customer service levels; effectively meeting SLAs at the lowest possible cost. This is still important, but the focus is changing. Field service is moving into a space of key importance, driving strategy rather than being a recipient of it.

fieldservicenews.com
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GE Digital’s acquisition of leading field service management solution provider Servicemax just over a year ago sent shockwaves across the industry for multiple reasons. Firstly, in an industry that has been going through a spate of acquisitions over the last two years, the amount was quite simply eye-watering and just blew everything out of the water. Secondly, this was an acquisition that came right out of left field.

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The field service sector could see huge benefits from self-driving cars so the recent announcement from Byton should be of interest to field service organisations everywhere…BYTON, an innovator of smart, premium electric vehicles, announced a partnership with Aurora, a leading self-driving technology company.

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