About us

Putting customers at the heart of everything we do

We are a profit-for-purpose housing association with a mission to make society fairer for everyone.

Our biggest role is managing almost 9,000 homes for social and affordable rent. We also have homes for shared ownership and open market sale.

Fast Facts

18, 072

People living in our homes

5, 019

Independent living customers

118

New homes completed

35, 314

Repairs carried out for customers

84%

Customers satisfied

22%

Reduction in complaints

£5.7m

Invested in existing homes

99.8% (£45m)

Rent collected this year

1,667

Customers helped with debt/benefits advice

£7.9m

Savings to public sector and customers

£4.8m

Of welfare support for our customers

144

Ex-military/offenders through Cleanstart

For our aging customers, we offer a range of CQC-registered care and support at home, as well as award-winning sheltered and extra-care homes.

Building and managing quality homes is only part of what we do. It’s how we look after the people who live in our homes, and the wider community, that makes us different. We give help to customers who are struggling with their mental health or debt problems, and we support those who are finding it tough get a job.

Our CleanStart social enterprise has supported 54 ex-offenders back into work, saving over £10 million to the public purse. CleanStart also employs and mentors people from military backgrounds and those with learning or physical disabilities.

We are an accredited ‘real’ Living Wage Employer and support the GM Living Wage Campaign to promote the Living Wage more widely.

We aim to invest around £2 million a year into projects that unite communities, tackle poverty, provide mentoring and skills, or do other great things that transform lives.

Our social heart pushes us to be innovative in our thinking about how we can be even better, and it challenges us to make every pound stretch.