I bought my parents an IMAC in May, 2015. Both parents have

Customer Question

I bought my parents an IMAC in May, 2015. Both parents have passed away and I do not know the password ***** the IMAC. I have the receipt from Best Buy where I bought the computer. How can I find or change the password. I took it to Best Buy but they were unable to help me.

Turn it back on and immediately hold down Command and R keys at same time for 10 seconds.

This will boot your Mac to "Mac OS X Utilities” menu.

Click on the “Utilities” menu in top bar and select “Terminal".

Type (without space) : resetpassword

Press return. This will Reset Password ***** Select the hard disk at top column, select the user account from the drop down under it, confirm the user account and then change password ***** Save. Then click on the Apple icon and select Shutdown.

Turn it back on. After restarting, if you get any message about Keychain then click Create New Keychain. If you are still getting keychain error, then reset the keychain access database. Follow the steps below to reset Keychain;

Open Keychain Access, which is in the Utilities folder within the Applications folder.