Before you notify us

We know this is a difficult time, and a difficult conversation. Being prepared will help. Here’s what you need to know and what to have with you.

Proof of death

When someone passes away you will need to provide us with a copy of the ‘Proof of death’. This formally notifies the Bank, and allows us to start the process of finalising the Estate. We may also be able to assist you with paying for the costs for the funeral or memorial (See Step 3).

Proof of death includes any one of these documents:

Death Certificate

Doctor’s Medical Certificate

Funeral Bill

Solicitor’s or Coroner’s Letter

Grant of Probate

Letters of Administration

Probate Bond.

You should also start gathering the following documents

Full name of the deceased customer, as well as ‘known as’ name, and details of one account number they held, if possible (even if there are multiple accounts)

A certified copy of the will, if applicable

Your proof of identification if you are not an existing Bank of Melbourne customer

Conditions, fees and charges apply. These may change or we may introduce new ones in the future. Full details are available on request. Lending criteria apply to approval of credit products. This information does not take your personal objectives, circumstances or needs into account. Consider its appropriateness to these factors before acting on it. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.