repair of sensor which had its pin removed

Overall rating

The technician was wonderful, as usual and replaced the pin of the sensor in the dryer in minutes. That thing had run for 3 or 4 hours without cutting off and our electric bill was over 600 dollars. Needless to say, I was not happy.

Excellent

Overall rating

Did a great job. I didn't give the highest rating for Repair Expertise only because I have no way of judging that since I don't know the job, not to mention he only checked and cleaned the appliances, but he certainly appeared to know what he was doing...

Not happy

Overall rating

My dryer was fixed but the technician didn’t clean up after himself and the room had lint all over the floor. My dryer isn’t new but didnt have any scratches or marks on it before he worked on it but now it does. I am surprised at the way he left the mess and not saying anything to me me about the scratches he put on my dryer. He had to have known since they are rather large and right in front. He was pleasant enough but because of this I am giving a poor rating.

Hello Osvaldo, I am so happy to see you have had a good experience with our technician. I apologize it came with some inconveniences. I know we will review this to work on it in the future. Thank you for your feedback and for choosing Sears! ^CS

Hello Donna, Thank you for your insightful feedback. We are always looking to improve and will work on that for the future. We hope to work with you again to prove we are a five star service. Thank you for choosing Sears! ^CS

Hello there, Thank you for taking the time to submit a review. I am glad to hear that you have had a great experience with our service. Thank you for choosing Sears and we can't wait to work with you in the future. ^CS

SHS Social Care on February 20, 2018

Great service

Overall rating

Technician was timely, courteous, professional, and knowledgeable with appliance I had repaired. I am new to this area and he was very helpful in providing me with information to take care of my appliances, he gave me peace of mind in knowing I had the right person fixing my machine.

Hello there, Thank you for taking the time to submit a review. I am glad to hear that you have had a great experience with our service. Thank you for choosing Sears and we can't wait to work with you in the future. ^CS