We
are a major retailer operating over 1700 retail stores
in North America. Our operating areas include, but
are not limited to:

United
States

Canada

Alaska

Alberta

Arizona

British
Columbia

California

Manitoba

Colorado

Ontario

Delaware

Saskatchewan

Hawaii

Illinois
(Chicago Land)

Idaho
(Northern only)

Maryland

Montana

Nebraska

New
Mexico (Northern only)

Nevada

Oregon

Pennsylvania
(SE PA only)

South
Dakota (SW corner only)

Texas
(Austin, Dallas/Ft Worth, Houston)

Virginia
(Northern only)

Washington

Washington
DC

Wyoming

Our company has been in business since 1915 and is growing
every year. We as a company believe that customer
service is the key ingredient in our success. A success
that leads us to the Fortune 500 list every
year. We are always looking to improve the level of
service in all areas of our business. From Corporate
to retail our mystery shopper program is the number
one reason we are able to stay a step ahead of our
competition.

The goal of our mystery-shopping program is to monitor
and report the level of service in our retail stores.
The program allows the shoppers a chance to offer
feedback about their shopping experience from start
to finish. Our shoppers evaluate store conditions
and employee/customer interactions.

In
order for the program to be successful, it is important
for the mystery shopper to remain a "mystery" to our
store employees and managers. We ask that the mystery
shopper provide us with truthful and accurate information
about their assigned shopping experience.