COMMUNICATE WITH POWER & CONFIDENCE

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6TH & 7TH MAY 2013 SWISS GARDEN HOTEL KUALA LUMPUR INTRODUCTION Managers and executives in any organization must communicate well, both oral y and in writing, internal y and external y, to people at many levels and from a variety of backgrounds. This can include passing on and receiving information, motivating, persuading and influencing, and handling interpersonal relationships. As management professionals you represent your department and your organization (as well as yourself) so your communication skil s are of prime importance. Training OBJECTIVE Find solutions to "people problems" Develop "active listening" skil s to cultivate productive relationships Improve communication to get the desired response Understand the importance of body language in communication Learn how to give and receive constructive feedback How to get people's attention and respect when you communicate Develop skil s of powerful communication through presentations Training methodology Power-point presentation Case studies Group discussions Role plays Group activities Video clips Group practice

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COMMUNICATE WITH POWER & CONFIDENCE

Managers and executives in any organization must communicate well, both orally and in writing, internally and externally, to people at many levels and from a variety of backgrounds. This can include passing on and receiving information, motivating, persuading and influencing, and handling interpersonal relationships. As management professionals you represent your department and your organization (as well as yourself) so your communication skills are of prime importance.

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