What health and disability issues did you have? Please check all that apply.

Faculty did not provide necessary accommodations for my disability

Disability services did not provide necessary support

Campus is difficult to navigate with my disability

Emotional/mental health issue

Physical health issue

Pregnancy and childbirth

None of the above

What issues did you have with transportation to campus?Please check all that apply.

Campus transportation system not reliable

Public transportation not reliable

Car or carpool not reliable

Travel to campus takes a long time

None of the above

What issues did you have with family? Please check all that apply.

Family does not support me going to college

Difficulty finding childcare

Difficulty dealing with health of family

Difficulty balancing demands of family

None of the above

Student-office interactions

This section asks students about their experiences with five campus offices chosen by the college. Office names are customized for each campus, so that students see office names they recognize. Our research indicates that students want office staff who are 1) accessible, 2) concerned about helping them, and 3) can effectively solve their problem.

Office usage

Have you contacted or interacted with OFFICE NAME during this semester?

Yes ［If yes, students are prompted to answer dimension questions for this office］

No ［If no, students are asked about the next office on the list］

Dimensions of interaction

How available were OFFICE NAME staff when you interacted with them?

Very available

Somewhat available

Somewhat unavailable

Very unavailable

How concerned were OFFICE NAME staff about addressing your issue?

Very concerned

Somewhat concerned

Somewhat unconcerned

Very unconcerned

How effective were OFFICE NAME staff when addressing your issue?

Very effective

Somewhat effective

Somewhat ineffective

Very ineffective

Student views of the institution

Instead of generic satisfaction questions, this section asks students to evaluate their educational experience in more meaningful ways.

Recommend to a Friend

Based on your experiences, how likely are you to recommend INSTITUTION NAME to a friend?

Very likely

Somewhat likely

Somewhat unlikely

Very unlikely

Value of their education

Considering the overall value of the education you have received so far from INSTITUTION NAME, is it ...

A good value, worth more than you paid for it

A fair value, worth what you paid for it

A poor value, worth less than you paid for it

Purpose for taking courses

What is your purpose for taking courses at INSTITUTION NAME? Please choose the response that best fits your purpose.

Self-improvement

Increase job and career opportunities

Prepare for graduate study

Is education meeting their goal

［Students are asked only one of these questions, based on their response to the question about why they are taking courses.］

How well is your education at INSTITUTION NAME helping you improve yourself?

Very well

Fairly well

Somewhat

Not at all

How well is your education at INSTITUTION NAME increasing your job and careeropportunities?

Very well

Fairly well

Somewhat

Not at all

How well is your education at INSTITUTION NAME preparing you for a graduate study?