Billing FAQs: Telecom Italia

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Billing FAQs: Telecom Italia

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Billing FAQs: Telecom Italia

Telecom Italia billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through select set-top boxes or the Telecom Italia website. Please note that Telecom Italia billing is only available
on the TIMvision set-top box.

How can I pay for Netflix on my Telecom Italia bill?

To sign up for Telecom Italia billing with Netflix, you must sign up or rejoin through select Telecom Italia set-top boxes and select Telecom Italia as your method of payment, or select Netflix on the Telecom Italia website
and follow the prompts to sign up or rejoin. Billing eligibility is determined by Telecom Italia. Please note that Telecom Italia billing is only available on the TIMvision set-top box.

How do I check to see if I am billed on my Telecom Italia account?

To check if you are billed through Telecom Italia, visit the Membership and Billing section of your Netflix Account page.

You can also check with Telecom Italia to see if Netflix is a part of your service package.

How do I change my method of payment?

If you no longer want to have Netflix charged to your Telecom Italia bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method.

If you would like to make changes to how you pay your Telecom Italia bill, please contact Telecom Italia directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m seeing a Netflix charge on my Telecom Italia bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by Telecom Italia. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact Telecom
Italia for support. If you’d like to cancel your Telecom Italia-billed account, visit How do I cancel Netflix?