How to Access Our Help Desk

You must be a registered ACE IT Solutions client in order to receive technical assistance. To become a client please contact our *protected email*.

ACE IT Solutions is committed to providing the highest-level of support to all of our clients.

ACE IT Solutions Clients

ACE IT Solutions’ customers who currently subscribe to our Managed Services and comprehensive 24×7 unlimited Help Desk support, call this number: 866-256-1102

For customers who do not subscribe to our premium 24×7 Unlimited Help Desk support:

Technical support is available during normal business hours (Monday through Friday, 8:30 am – 5:00 pm). Please call646-558-5575 or email *protected email*. We will make every effort to identify and remediate issues on an as-needed, pay-per-use basis. Support calls and email received after business hours will be returned during normal business hours.

Interested in ACE IT Solutions 24×7 Unlimited Support?

Help Desk support agreements can be tailored to fit your business’ needs and budget.

Immediate, after-hours emergency support is available to our Managed Services clients and clients who have a contract with us for comprehensive Help Desk support. This includes nights and weekends.

Customers interested in upgrading to unlimited access to our 24×7 Help Desk, please fill out this form and a representative from ACE IT Solutions will contact you during regular business hours.

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Contact ACE IT Solutions

Customers interested in upgrading to unlimited access to our 24x7 Help Desk, please
fill out this form and a representative from ACE IT Solutions will contact you during
regular business hours.

About Us

ACE IT Solutions delivers over 25 years of expertise in areas ranging from network consulting to support for all small to medium-sized businesses. We pride ourselves in taking the necessary steps to provide the greatest value to our clients. Our focus is on optimizing IT to enhance your business’ efficiency, productivity, and reliability so you can compete and grow in today’s high-tech environment.

Contact Us

For general information: *protected email* 646-558-5575 or 855-445-8170

For more information on IT services & solutions specifically for your business*protected email* 646-558-5575 or 855-445-8170

Help Desk Support You must be a registered ACE IT Solutions client in order to receive technical assistance. To become a client please contact our sales team.