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FAQ - How do I reset my password?

If you are having trouble logging in then its usually because you need to reset your password.

There are two ways to action this:

click on the login button and then you will see a Forgot Password? link

click on Membership in the main menu then Forgotten Password

Then :

On the next screen enter your email address and then click on submit.

Now look for an email from us.

If you cant find it then check in your junk/spam folder.

If you dont receive it then please contact the Web Administrator via Contact Us as it usually means we dont have your latest email address.

If you do get the email then click on the blue link which will take you back directly to our website to reset your password.

You will be taken to a verification email with a long name already pre entered. Here enter your username in the top field, then you will be taken to a page to choose your new password

Please make this a strong password: at least 8 characters long with a combination of upper and lower case letters, numbers and symbols

If you can't remember your Username click on Forgotten my Username enter you email address. A return email will be sent to you showing your username. This will be either your membership number or a dedicated Username you set for yourself.

Once successfully singed in you can always revisit your information by clicking on My Membership - My Profile