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I have a whirlpool side by side fridge and 2 weeks ago the ice dispenser quit working. The water still works fine. When I push the ice dispenser button, the little door opens in the chute, and thats all that happens. I took it all apart and there is a basically a controller board and a motor, when i push the button theres some relay that clicks once on the controller board and thats all that happens. Motor doesnt do anything (doesnt try to turn, no noise, nothing) so I am thinking it is the controller board. Anyone have any idea whether I am on the right track? Does this functionality break down often on a whirlpool fridge?
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If you will look on the bottom of the dispenser cover you will see 2 notches on the left and right side. carefully pry the cover off using a flat tip screw driver. then you will see a white switch plate that is either held on with latches or 2 srews depending on model. once this is removed you will gain access to the dispenser door.
once you gain access I think you will find the hinges for the dispenser door are broken off. if so you will need a dispenser door repair kit form whirlpool part # 8201756 this kit includes new door and hinge repair kit. this is something you can do yourself if you are pateint and pay lose attention to detail. otherwise I would recomend a god servie company. thanks for using FixYa Peyton

Remove the top freezer door hinge cover ( 1 screw holding it on ) , and disconnect the plug there . This will disconnect the power to the door dispensor .

Using a butter knife or small screwdriver , insert it in the bottom of the dispensor cover between the grill and the cover .
Push down and in wards , to force the bottom of the cover outward , being careful not to break the 2 or 3 built on plastic clips on the cover .
After the lower portion has been disconnected , lift the cover up to disconnect the top clips and then remove the plug on the cover .

The white piece on the dispensor now visible , is the bracket control .
The switch on the right side , is for water , the switch on the left side , is for ice . Usually , the ice switch , has a broken " spear " , which holds the switch in place . The whole bracket control , pt # 2180226 , will have to be replaced . Only 2 or 4 screws hold it on .
This part is easily replaceable by the consumer .
Just be careful when installing the switch , not to break the new " spears " and be sure to reinstall the plastic " spacers " in the same spot on the new bracket .
When reinstalling the dispensor cover , slip the top on first , and just lightly " pop " the bottom back in place .

the clicking is from the lamp relay which makes the lights flicker and its located on the units rear area in the back,without a model number i cant tell what this boards model number is but you need to replace this whole board as they are non repairable(this is usually caused by a power surge or outage,which can destroy these boards,also even if a lamp in the unit burns out this can destroy this board too)

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"Prepare for the worst" This is a problem i'm currently dealing with at the moment, ice maker thaw'd and refroze the ice as a block, binding the crusher turbine till it quit working. then water dispenser started spitting till it quit working, but anyway i disconnected the ice maker and water dispenser power hookup, because when i tried to use it it was drawing off the power of the fridge. now i'm to the point where fridge clicks like the relay is going out. in the back of the freezer below the ice maker tray i removed the clip or screw to where when it clicks i can hand spin the cooling fan on the click, and fridge starts up and runs, but don't remove this panel because having it on helps the air push into fridge compartment and keeps cooling elements from turning to a block of ice, " so long story short " its either your cooling fan or relay on chip board that starts cooling fan, i'm no expert but this is where i'm at hope it helps.

How old is the fridge? Mine lieterally caught on fire at the start device last weekend. My fridge was manufactured in July 2001. Be careful, The fridge I have is model# ED5FHGXKQ00. I am currently requesting a recall be made by Whirlpool on this appliance.
Other than that it could just be that the ice maker line has frozen or the "arm" in the ice chest is stuck and can't raise itself to pump water directly into the ice trays. Either way be very careful. I hope this was helpful.

First, the water valve at the bottom rear of the refrigerator may have failed. You didn't mention if there is a water dispenser and whether or not this is still working. This valve pumps water to the icemaker and water dispenser when the control unit of the icemaker calls for water. Also, there could be a blockage in the line which brings the water to the icemaker.

The other possibility is that the part of the icemaker controls which calls for water from the valve has failed. If this has happened, it would likely be more cost effective to replace the icemaker unit.

Most "new" fridges with water dispensers and ice instruct the consumer in there manuals to "bleed" the reservoir by running a couple of large pictures of water thru it. I usually recommend dumping the first few harvest's of ice as well (I believe this is also mentioned in most manuals too). once that is done the water should be fine as any contaminants in the system/reservoir should be gone. you may try changing the filter after this, but it shouldn't be necessary. most ice makers do not have there supply water travel thru the water dispenser reservoir however. the water filling the ice tray should have no baring on the water you dispense into a glass to consume.

I had a Whirlpool Model GD5SHAXNS in which the icemaker quit working about the same time (3 years old). I had water out the dispenser, I found that it was the icemaker itself failed not calling for water to fill it. I replaced it with a icemaker on-line for about $100 and problem fixed. I have been told his is a common problem with the icemaker in this model ref.

Make sure that the water filter is the right one and that it is pushed all the way in. If that is correct than There should be two solenoids located behind the fridge at the bottom one is for your ice and one for water. Unplug unit and test with an ohm meter across the two terminals if it ohms out or beeps than your solenoid is bad. If that is not it than there is a switch problem at the door.