Great money, experienced IT people, friendly co-workers. Owner and his family were awesome people, I could not say enough good things about the owners. I enjoyed working on the applications given to me, the job duties were good for first IT experience.

Cons

Long hours, many weekends, high turn over. Can't take any vacation till after first year and then it is only for 1 week. After second year it gets better. Lots of on-call time. I have to assume the owners were not aware of what occurs in some departments. Unfortunately as in many IT first jobs there is no training. Had about 1 week of someone going through the motions of doing the work and me watching (I assume this is what happens at many companies).

Advice to ManagementAdvice

Should look into training upper management on people management. Some are great but many are lacking in basic people management 101 skills.

The company notoriously works on a "seniority" style of promotion rather than by merits or qualifications. Being thrown under the bus daily, upper management completely ignores all HR cases filed.

Team members are barred from moving into any upper management areas. We were quick to understand that this department had no future beyond the job we had. Further team demoralization occurs and any sense of employee empowerment is gone. Micromanagement is constant.

They fire college degree employees after they implement and automate systems. Then they make those same employees train their replacements with high school/GED qualifications. This way they can work them more hours and pay them less. Employees are undervalued immensely.

This position also requires weekends and holidays to work. Work-life balance is almost impossible as the job requires 6am to 2pm work and rotational shifts until 11pm some days.

Advice to ManagementAdvice

They need better leadership and conflict management training. They also have to pay their employees better. Most importantly, they have to understand the value of their employees. I guarantee an internal or external HR audit with current employees would help them understand the grievances of those that work there and shed some light on improving employee retention and satisfaction.

It's a job. You may be able to earn enough money to get to work the next day, ad infinitum.

Cons

The customers treat you like dirt, and most of your coworkers are probably going nowhere in life. As assistant manager, you are blamed for every discrepancy in the cash register, no matter who was at fault. And the stores don't follow company policy, because they make you personally pay for shortages, but they keep overages.

Advice to ManagementAdvice

Don't waste your time recruiting from good universities unless you plan to start graduating students out in corporate. No self-respecting person with a future is going to work in an environment as demeaning and degrading as one of your stores.

Tution ReimbursementFlexible with school scheduleCan work as much or as little as you want if your a good worker

Cons

Bring in senior management who "knows everything," but really has no idea how the company works, Senior management belittles those below them, management is fake and holds empty promises, expects the world for minimum pay, does not reward those who work hard more than those who just clock in

Advice to ManagementAdvice

Need to make sure Divisional Managers especially in the Lubbock area are trained properly, because what I have experienced their makes me actively looking for work else where if it wasn't for the tution rembursment I would have been long gone!

- Poor Management- They use you if you let them- Managers and works get to close- Unrealistic Expections- You can miss days or be late as long as you are friends with the manager- Other works are lazy- Most customers have very little patience