I have the latest version of both these programs, as well as windows 7 as my o/s. Up until I updated itunes to their new and "improved" version I was having no problems with either program. Once I updated I started getting more and more pop-ups from zone wanting to authorize certain itunes features. Whether I allowed or denied these queries my itunes began freezing up.

I don't know if this is a compatibility issue, or if it is one program or another. But I am hoping that someone has some answers as to what is causing this.

And yes I am contacting itunes as well to see if it is on their end.

So I have the last updated version of itunes 9.1.1, and zonealarm free version 9.1.007.002 as well as windows 7 pro.

May 19th, 2010

wetninja

Re: itunes and zonealarm

I'm assuming that since there has been 69 views of this post and 0 responses that no one knows of this issue or how to fix it.

I'm praying that there is someone out there that may have an answer.:(

May 19th, 2010

GeorgeV

Re: itunes and zonealarm

Quote:

Originally Posted by wetninja

I'm assuming that since there has been 69 views of this post and 0 responses that no one knows of this issue or how to fix it.

I'm praying that there is someone out there that may have an answer.:(

I'm Sorry No User has responded to your inquiry about iTunes, We are all Users Here..

With a current Valid ZA License key, you may contact ZA Tech Support directly with details of your Computer, Type and version of Windows and Detail the problem your having with iTunes and your Type and version of ZA..

Click on the Support link in my signature..

May 19th, 2010

ledoc

Re: itunes and zonealarm

Until this is sorted out you might consider reinstalling the last version of i-tunes that did not have compatibility issues with Zonealarm.

May 26th, 2010

wetninja

Re: itunes and zonealarm

Sorry it has taken me awhile to respond back, I have the free version of zonealarm so I don't think I qualify for their tech support. Please correct me if I'm wrong.

I did uninstall and revert back to a previous version of itunes but my issues became worse. So I did another uninstall and reinstalled the latest version of itunes. It was working great for a short while but now I am right back to where I was before.

I have also been in contact with itunes and have followed their advice to no avail.

May 26th, 2010

GeorgeV

Re: itunes and zonealarm

Quote:

Originally Posted by wetninja

Sorry it has taken me awhile to respond back, I have the free version of zonealarm so I don't think I qualify for their tech support. Please correct me if I'm wrong.

I did uninstall and revert back to a previous version of itunes but my issues became worse. So I did another uninstall and reinstalled the latest version of itunes. It was working great for a short while but now I am right back to where I was before.

I have also been in contact with itunes and have followed their advice to no avail.

Your are Correct, Access to ZA Tech Support is Not available for FREE to Users of the FREE Basic Version..

Frequently Asked Question
I need technical support for the Free ZoneAlarm firewall

Answer

The free version of ZoneAlarm does not include technical support via email or live chat.

You can use the Technical Support Self Help Site, and search our
Knowledge Base for the solution to your issue.