Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Purchased 4 times from thius company. The tires are ok. My problem is their advertised Free Instillation. First I had an appointment to get them put on Took them Two (2) hours. Then I got the bill which includen $56.60 for LABOR. Duh what was freee here. Looked fiurthe $39.60 for balancing.Guess thats not part of the install!!. Then when i e-mailed Firestone I was called back by the shop who could not tell me what exactly Installation meant noir could he advise me e=what ythe extra $16.00 labor was for. Guess Installation is picking thee tires off the floor and tightning the lug nuts., Total False Advertising. AQll they offered me was a couple oil changes n ot even clkopse they would only charge mne for the oil and filter what was free.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Consumer Craig - ()

SUBMITTED: Sunday, July 21, 2013

POSTED: Sunday, July 21, 2013

Is this the first set of tires you've ever purchased??? "Installation" means "putting a tire on a rim and putting the rim back on the car." I've bought tires from 4 different companies over the years. Every one of them offers free install, and not one of them includes balancing as part of the install package without charging.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.