Technician - Audio Visual - Sheraton Universal Hotel

Overview

Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At PSAV, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Other Important Traits

Employee Quotes

The ability to put on the big shows that my hotel plans out, or to teach the incoming technicians how to make these shows happen, is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

– Miguel(Technical Lead)

All it took was applying myself in my role within the company and in no time I was getting to witness incredible things, meet important people from all over the globe, and see the big picture through the lens of PSAV.

– Peyton(Technical Lead)

We don't sell projectors and mics, we sell a service. PSAV is all about getting the details perfect, planning and constantly putting forth the best quality and service to our clients.

– London(Technician)

I enjoy working at the hotel property because every day is a new experience, I work with an amazing upbeat and supportive team, and the production of each unique show is breath-taking.

Mobility

Responsibilities

Job ID 206645Date posted 12/05/2018

Position Overview

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel/client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.