Out Of Hours Service

Manage My Property operate an ‘out of hours’ service for our managed properties so that in the event of an emergency tenants are always able to contact someone.

Please note: You should only contact our ‘out of hours’ service in a genuine emergency. Contractors charge extremely high rates for out of hours work, therefore if the call out is deemed not to have been necessary or warranted then tenants can be liable for the call out charge.

Out of hours – any time outside the hours of 9am-5.30pm, Mon – Fri.

What is an out of hours emergency?

Serious water leaks where the leakage cannot be contained until the next working day

Damaged caused as a result of break-in which would compromise the security of the property and contents. You must report such an incident to the police and obtain a crime reference number

Appliance breakdowns – e.g washing machines, ovens etc. These should be reported the next working day.

Tenants have locked themselves out – this is not MMP/Landlord responsibility. Tenants should contact a locksmith themselves and then arrange for any new keys to be supplied to MMPs office. Spare keys are only availble for tenants to borrow during the normal office hours Mon-Fri 9am – 5.30pm.