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I do not have my proof of purchase, how do I obtain warranty repairs?

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For warranty repair Magellan requires a valid proof of purchase in the form of a purchase sales receipt. If you do not have the purchase receipt we will accept a copy of a credit card statement showing the store it was purchased from, date item was purchased, and the purchase price. If you received the item as a gift or you cannot provide an acceptable form of proof of purchase we may be able to find the original ship date from our warehouse to the retailer from our database. If your original ship date is with in the last 12 months we will honor the repair with out a valid proof of purchase receipt. Retailers do not share their sales data with us therefore we cannot determine when you purchased your unit. We can only verify when that unit was shipped to the retailer out of our warehouse.
You will need a Return Authorization (RA) number prior to shipping your product to Magellan for repair. Please contact our technical support group by calling, mailing, or chatting with us Monday through Friday 8 a.m. to 5 p.m. PST/PDT.

In Warranty Repairs

All Magellan products are warranted to be free from defects in materials or workmanship for one year from the date of purchase for new GPS receivers.

Out of Warranty Repairs

For receivers returned after the warranty period or for damage not covered by the warranty, customers may purchase a new unit at a reduced cost or reconditioned unit also at a reduced cost.