Speech Analytics Zooms into SMB Market

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Fri, 07/30/2010 - 23:16

SpeechREC, is a new speech analytics software from ZOOM International. CallMiner Inc., a company focusedon enterprise speech analytics, and ZOOM International, a provider of IP recording and management software, recently announced the companies have executed a reseller agreement that will fully integrate speech analytics into ZOOM's suite of contact center software solutions.