Client Review

Branch Manager Keindre Irving has continued to show an unhelpful attitude towards my wife and I. We do not have PNC account, but we were given a PNC check by a local business that was just over $300. When we tried to deposit the check in our bank, it was returned and we were fined. It turns out that some other entity has acquired these funds, and so the banking system thought that it had already been payed. We have visited the branch 3 times now to resolve this, and (after nicely giving us her card) Keindre Irving has been unresponsive to our very courtious calls and emails (3 calls and 3 emails over a month). This situation has gone on for about 6 months now and has not been resolved.

I have been banking with PNC for 7 years now and have never started having problems until this past year. Both time I was having major issues with my accounts, PNC was very patient on the phone with me and helped me with my problems in a very understanding and compatinate way. I work at a bank myself and knew if a bank isn't offering you their best services, then you shouldn't be banking with them. I was ready to end my business with PNC this past problem but Melissa was so helpful and fixed a problem that I myself had accidentally caused, so I've decided to stay. I will continually recommend you to my friends