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Patrick Regan, MCSE, MCSA, MCITP, MCT, A+, Network+, Server+, Linux+, Security+, CTT+, CCNA, CNE, has been a PC technician and network administrator/ engineer for 13 years. Regan has conducted formal and informal training as an IT administrator at Heald Colleges and a product support engineer for Intel. He has received Heald Colleges’ Teacher of the Year award and several awards from Intel. He is currently a senior network engineer at Pacific Coast Companies, where he supports 160 servers and 70 sites. Regan is the author of several books, including MCTS 70-620 Exam Cram: Microsoft Windows Vista, Configuring; IT Essentials: PC Hardware and Software Labs and Study Guide, Third Edition; and Troubleshooting the PC with A+ Preparation, Third Edition.