Procedures for Member Complaints

Our commitment

We are committed to handling complaints in a fair and open way. Every effort will be made by Toowoomba Rangers Judiciary Committee (TRJC) to resolve all complaints it receives to the satisfaction of everyone involved.

If you make a complaint to TRJC you can expect that we will:

treat you with respect

tell you what to expect while your complaint is being looked into

carry out the complaint handling process in a fair and open way

provide reasons for decisions that are made

protect your privacy. Complaints will remain confidential.

Who can make a complaint?

Any Toowoomba Rangers Baseball Club member or their representative can make a complaint to the TRJC.

What can I make a complaint about?

Any incidents or concerns surrounding a Rangers Baseball Club venue, game, club member, club official, club volunteers, member’s family & friends. Matters relating to individual teams should first be discussed with the team’s Coach and/or Manager

ALL complaints must be submitted to the Club no later than two business days after the alledged incident.

What happens once I make a complaint?

Upon receipt of the complaint a copy will be circulated to each TRJC member for perusal. The TRJC will then:

seek further information or clarification from the complaint (if required)