Digital - User Experience Research Lead, VP

Digital - User Experience Research Lead, VP

Req #: 190069648

Location:San Francisco,
CA,
US

Job Category:Digital

Potential Referral Amount: US Dollar (USD)

About Chase:

Chase is the U.S. consumer and
commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading
global financial services firm with assets of $2.5 trillion and operations
worldwide. Chase serves nearly half of America's households with a broad range
of financial services, including personal banking, credit cards, mortgages,
auto financing, investment advice, small business loans and payment processing.
Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs,
mobile, online and by phone. For more information, go to Chase.com.

Chase is undertaking an aggressive
digital transformation agenda, which builds on the success of the current
mobile and online service offerings. Chase is investing in innovative ways to
deepen customer engagement and profitability through the use of digital
channels. The ambition is to position Chase as the undisputed leader in digital
financial services and to enable Chase to deliver the highly personalized, real
time experiences that customers increasingly expect.

Simply put, we are
looking for someone with extensive research experience, a towering intellect,
uncompromising talent, and supreme organizational ability. And of course, you
have to be fun to work with and get along well with mostly really cool people.

In a nutshell, we
want to out-distance the competition and vastly improve any customer tool,
application, or web/mobile property we touch.

Key responsibilities include:

Take a question or a problem and be able to translate it into a
testable hypothesisâ&#128;&#148;complete with a specific method and tasks that illuminate
the heart of the issue.

Be able to quickly understand the needs of our internal
clientsâ&#128;&#148;especially as they relate to who their users are and what questions
they really need to have answered.

Develop research strategies and proposals and execute on time and
on budget.

Provide design recommendations with firm conviction and a gentle
touch, while carefully reading people so youâ&#128;&#153;ll always know the right balance
of each.

Electrify project teams with concise reports and brilliantly
prepared presentations under tight deadlines while juggling six balls (and a
chain saw) with the other hand.

â&#128;&#156;Synergizeâ&#128;&#157; with our exceptional interaction and visual designers
to further improve information architecture, site navigation, labels, and other
design elements.

Perform other miracles and mythic feats as assigned, then figure
out what else needs to be done.