Overview and CQC Inspections

OverallGood

Our inspector's description of this service

Last updated 6 January 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 30 June 2016 and was unannounced. The inspection was undertaken by one inspector.

There were four people who lived in the home when we visited. Some people who lived in the home had limited speech or were not able to communicate with us verbally. We spent time observing how people were cared for and how staff interacted with them, so we could get a view of the care they received. We spoke with one person who lived at the home.

When planning the inspection visit we reviewed information sent to us by the provider including statutory notifications. A statutory notification is information about important events which the provider is required to send to us by law. The provider had not needed to send any statutory notifications in the 12 months prior to our inspection. We contacted commissioners of the service. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority or the NHS. They did not have any concerns about the service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The information provided by the provider reflected what we found during our inspection.

We spoke with the registered manager and two care staff. We contacted two relatives of people who lived at the home to gain their views of the care provided to their family members.

We reviewed three people's care records to see how their support was planned and delivered. We reviewed three staff files and training records for all staff. We reviewed records of the checks the staff and management team made to assure themselves people received a quality service.

Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good – the service is performing well and meeting our expectations.

Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.

Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.

Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

The service must make improvements.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.