Part Time Apple Specialist in Charlottesville, VA at TechBrands

Job Snapshot

Job Description

SUMMARY

A true “Jack of All Trades” our Apple Specialists are able to take care of just about any customer that walks through our doors. From selling the latest and greatest Mac to troubleshooting the latest iOS update, our Apple Specialists can do it all. They are experts at finding our customers the best solution by getting to know our customers in a way that is unmatched by our competitors.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Deliver Financial Results:

Meet or Exceed Profitability Goals

Deliver on Apple Service Metrics (PSP, CSAT, ACSE)

Embrace a culture around Customer Satisfaction that meets the company’s expectations

Embrace a culture around operational excellence within the store and service department

Enhance the Customer Experience:

Embrace a culture where all store employees utilize the Apple Customer Experience program to provide a transformational experience

Maintains their training requirements around our products, services, and operations in order to provide the best possible customer experience

Maintain all required service certifications as outlined by Apple

Enhance the Employee Experience:

Encourage a culture around open and honest feedback amongst the team

REQUIRED COMPETENCIES

Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers

Approachability – Is easy to approach and talk to. Builds rapport well and is a good listener.

Drive for Results – Can be counted on to exceed goals successfully. Is constantly and consistently one of the top performers.

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

High school diploma or GED required; 1 or more years of accredited college study preferred

At least one year of successful organizational experience required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members

Working ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization

Working ability to work under demanding time constraints and production goals

Possess working analytical, problem solving and decision making skills