Frequently Asked Questions

TICKETS

If the Lucky Stars 50/50 packages are no longer available, how will this affect my mail order being processed?

As a result of the overwhelming success of the Lucky STARS 50/50 Lottery – tickets are no longer available for that lottery. We appreciate your support and to avoid further disappointment, we have processed your ticket order for the STARS Alberta lottery, as requested. Depending on your payment method the following will occur:

Cheque payments – cheques will be deposited and a refund for the Lucky STARS 50/50 portion will be returned to you within 4-6 weeks.

Credit Card Payments – your order has been adjusted and only the STARS Lottery Alberta ticket has been processed.

What are the ticket prices?

1 ticket for $25,3 tickets for $60,6 tickets for $100,18 tickets for $250

How can I purchase tickets?

By phone from anywhere within Alberta – toll free 1-888-880-0992
By fax from anywhere within Alberta – toll free 1-877-787-7329 or
On our website at starslotteryalberta.ca

Stride Management Corp: 3950 – 12th Street NE Calgary

What methods of payment can I use?

Cheque, Money Order, VISA and MasterCard. Direct debit available at the Show homes and Base locations. No cash or post-dated cheques accepted.

How long does it take to receive my ticket in the mail?

Please allow 2-3 weeks

How many ticket packages are sold in total?

186,950

How many ticket packages are sold in total for the LUCKY STARS 50/50 Lottery?

112,000

What is the mailing address to purchase tickets?

PO Box 700 Station M, Calgary AB T2P 4Y3

How many names can be put on a ticket?

Maximum of two names per ticket order. For group orders, it is the responsibility of the group to keep a record of who is involved in the purchase. STARS and Lottery management will not be responsible for any conflict between group purchases.
In the event of a winning ticket stub having more than one name, the prize letter will be sent to the first name on the ticket confirmation stub.

Is there an age restriction on purchasing tickets?

Yes. Ticket purchasers must be 18 years of age or older.

If I am not a resident of Alberta can I still purchase a ticket?

Yes, however you must be in Alberta to make your purchase.

Is my purchase tax deductible / do I get a tax receipt?

No, there is no tax receipt issued as Revenue Canada deems that the purchase of a Raffle (Lottery) ticket is not a donation. All lottery winnings are tax free.

Can a ticket be refunded?

Yes. However, if any ticket purchased has been entered in any draw, no refund will be issued after the draw has taken place.

Who is prohibited from purchasing tickets?

Contest rules prohibit the following people from purchasing tickets:

Board Members and Senior Executive of STARS

Staff of Stride Management Corp. and Black Fund Development Inc.

Immediate family members of all those listed above.

What is done with my personal information

Black Fund Development Inc., Stride Management Corp. and STARS respect your privacy. We do not rent, sell or trade our mailing lists. The personal information collected by the STARS Lottery and LUCKY STARS 50/50 Lottery will be used to process ticket orders, notify winners and send out lottery information and to contact you about future events and programs. You may opt out of our mailing/email lists at any time.

Early Bird draw
Cut-off date is midnight of February 28, 2018
Draw date is March 16, 2018

Final draws
Cut-off date is midnight of March 22, 2018
Draw date is April 12, 2018

Should all tickets be sold before midnight February 28, 2018, drawing for all remaining prizes will begin on March 19, 2018 with the final top 5 prizes to be drawn on March 22, 2018; upon approval of Alberta Gaming and Liquor Commission.

Where will the draws take place?

All manual draws (Loyalty, Early Bird, LUCKY STARS 50/50 and Final) will take place at 3950 12th Street NE, Calgary, AB. with the exception of the top 5 draws. The top 5 draws will take place at the STARS Edmonton Base at Suite 100, 1519 35 Ave E, Edmonton Airport. All draws will be done under the supervision of Black Fund Development Inc., Stewart and Associates and Stride Management Corp. Any persons wishing to view any of the draws may do so at the above locations on the draw date(s). Call 403-543-2747 for specific times.

No, you can buy the LUCKY STARS 50/50 tickets without purchasing a ticket for the STARS Lottery.

NO, you are not required to pay for shipping or pay to claim a prize. If you do receive a call and are asked to pay, please do the following:

Document as much information as possible regarding the call

Call the Government of Canada Anti-Fraud Centre at 1.888.495.8501 to report the fraud attempt

WINNERS

How and when will the winners’ names be available?

A list of the top 10 winners will be published in major newspapers in Calgary, Edmonton, Lethbridge, Red Deer and Grande Prairie. A full list will posted on the STARS Lottery website (starslotteryalberta.ca) approximately 5 days after the final draw.

How will winners be notified?

All winners will be notified in writing and in some cases by telephone from a STARS Representative. If a winner cannot be notified after a period of one year from the draw date, their prize will be donated to a charitable beneficiary approved by Alberta Gaming & Liquor Commission.

Are ticket purchasers eligible for all prizes?

Ticket purchasers are eligible for all 3,034 prizes provided they purchase before the applicable draw deadline. After each draw the winning ticket will be returned to the drum and is eligible for all remaining prizes.

Do prizes have to be accepted “as is”?

Prizes must be accepted as awarded. There will be no cash or “in lieu of” option with the exception of the 4 individual vehicle prizes. Restrictions may apply. Please call us at 403-543-2747 for any questions.Lottery prizes are tax-free and winners are not obligated to live in the showhome.

LOTTERY MANAGEMENT

Who is the project manager?

Who does the operational support for the Lottery?

Stride Management Corp., 3950 – 12th Street NE, Calgary AB T2E 8H9 is responsible for the processing of all ticket requests, issuing and mailing of tickets to ticket purchasers, maintaining the website, supervising the draws and notifying all winners in writing. They also manage the Call Centre at the address above.

Who is the project auditor?

Stewart and Associates, 512 – 40th Avenue NW, Calgary AB T2K OE6

OTHER

How many years has the STARS Lottery been operating?

The 2018 lottery will be the 25th annual lottery.

What is the net revenue expected if you sell-out?

The projected net for the 2018 Alberta Lottery is $12 million at sell-out.

How will the proceeds from the STARS Lottery be used?

The proceeds from the 2018 STARS Lottery go to STARS to assist with costs in providing air ambulance service from three bases in Alberta.

If I wanted to donate to STARS, or have questions about STARS, where can one call for information?