The troubleshooting guides below cover basic troubleshooting steps for issues such as: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart.

Most Mice are “plug and play” and will not need a driver. For those that do you will find these on our support site and we also recommend having the latest drivers and software updates for your PC as these may include enhancements to maintain optimum performance. Visit the Dell Download Center page.

VideoOur comprehensive videos offer step by step support and information to resolve your query. Videos are in English. Translated subtitles available for some languages. Additional video content can be found in our Video Library.