Support

Support

We hate figuring out how to do stuff too, that is why we offer fast and friendly support through multiple methods. Check the knowledge base or call our Toll-Free Number. The choice is yours and it's free!

PHILWEBSERVICES INC has one of the highest Service Levels in the Web Solutions Industry. With our 24/5 Technical Support and Dedicated IT Staff at your beck and call, you are sure to expect the best response times known.

24 hours or less on Communications. We will return calls and respond to emails within at most 24 hours. During normal office hours, you can expect immediate response.

72 hours or less on Work Requests. If we're doing work for you, then the job will either be complete within 72 hours, or at the very least, you will receive an update every 72 hours. Often, smaller work pieces can even be done immediately on the spot.