Answers: New Users

An online web-to-print ordering system is a web-based job submission and print production software solution.
Using a Web browser, you can submit electronic files or choose them from a catalog for digital print production.

Using your Web browser, upload or choose from a catalog the files you want printed. You can specify how each
document should be produced and delivered - all without downloading custom software onto your computer.

The online ordering service is quick and secure. E-mail document attachments can become corrupted in the
transmission process, may not open due to software incompatibility, and may be easily lost, ignored, or
deleted. E-mail document attachments also place the burden of printing a document on the recipient.

If your company or institution has already installed the online ordering system, please contact your system
administrator and request an account. If you are not sure who your system administrator is, feel free to contact
888-NOWDOCS (888-669-3627) and select option 4 for technical support. You will be put in contact with the
appropriate person. If your company or institution is not currently using the online ordering system, please
contact 888-NOWDOCS (888-669-3627) and select option 3 for sales. Or, you may complete the online form to
request information.

This issue is specific to the Netscape browser. The "Files of Type" menu on Netscape's file upload dialog box defaults to HTML files. As a
consequence, only files with a .HTM or .HTML extension will appear in the browser window. To see files of any
other format, open the "Files of Type"
menu and select the "All Files (*.*)" option.

No. The ordering system provides you with both personal and corporate filing cabinets, which are ideal for
storing documents sent out frequently, such as presentations, manuals, brochures, sales information, or even
price lists. Once documents have been stored in your personal or corporate filing cabinet, you can access
and send them from any Internet-enabled computer.

Both the personal and corporate address books allow you to store names and addresses for future use. By storing
recipient details in address books, you can conveniently select recipients without having to re-enter their
information. Also, when your contacts are stored in the address books, you can send a document at a moment's
notice from any Internet-enabled computer; you do not need to have the contact's information with you.

Font support depends upon your particular configuration. Please contact your print production department
for details. You may use the print preview function to examine your fonts before placing an order.

The print preview function allows you to view and examine your document before placing an order. The document
will print with the same dimensions, fonts, line-wrapping, and other formatting that appears in the print preview.
Please note that preview images are lower-resolution than the final production output in order to reduce the time
it takes to download the images over your Internet connection.

It is recommended that you instead use the "Next" and "Previous" buttons on the Web site to navigate back and forth through
the process of submitting a document. Some browsers may allow you to use the "Forward" and "Back" buttons as
well; however, if you receive a "Data Missing" error, click the "Reload" button.