Toronto Hydro offers customers a chance to "have their say"

Customers can learn about and provide feedback on the utility's 2015-2019 distribution system plan and its anticipated impact on electricity bills at TorontoHydroWorkbook.com

TORONTO, March 11, 2014 /CNW/ - As part of the rate-setting process at the Ontario Energy Board, Toronto Hydro-Electric System Limited ("Toronto Hydro") is asking Torontonians to voice their opinions on the company's distribution system plan for 2015 to 2019.

Customers' anonymous feedback will inform the evidence presented to the Ontario Energy Board when Toronto Hydro files its rate case for the years 2015 to 2019. Participants must be Toronto Hydro customers and have internet access. To take part, visit torontohydroworkbook.com.

"We're asking our customers to look at our plan and tell us their preferences on priorities and the pace of Toronto Hydro's proposed electricity investment," says Paul Sommerville, executive vice-president of Regulatory Affairs and General Counsel. "This plan will have an effect on rates so it is important that our customers engage with us."

Toronto's distribution system is aging while the city is enjoying unprecedented growth. Approximately 40 per cent of power outages are caused by aging equipment. Toronto Hydro is rebuilding infrastructure to help address the reliability and safety of Toronto's grid.

Toronto Hydro-Electric System owns and operates an electricity distribution system, which delivers electricity to approximately 726,000 customers located in the city of Toronto. It is the largest municipal electricity distribution company in Canada and distributes approximately 19% of the electricity consumed in the province of Ontario.