Workshops: Quality Customer Service

This Berrant Group workshop provides an understanding of today's customers,
what they expect and demand, and how to ensure your organization stays in
tune. We look behind the scenes to ensure that your organization is positioned
to deliver quality customer service. We also look out front making sure that
the face-to-face aspects are maximized and the approach goes "beyond the
smile".

Those attending this workshop will be able to:

Identify a helpful model for viewing the delivery of quality customer
service