We're aware of an issue with converting some DOC, DOCX, ODT, and RTF files to EPUB through our Ebook Wizard.
We've created this Forum Thread with some workarounds and advice to assist you in publishing you ebook.

An idea that occurred to me at the post office tonight... It's really convenient to drop-ship books to the end user, but what if we wanted to personalize them with a hand-written note on the flypage? Then we have to ship to ourselves and re-ship to the end user.

Is it possible to have a hand-printed "watermark" that can be applied to an order? My thought would be that I hand-write a note -- "Dear Joe, Hope you enjoy this, pay attention to the stuffed pirate-armadillo toy on page 22. My best to Bessie and the tots."

Then we scan and upload, attach it to the order (specifying a page number) and the desired print is superimposed on the existing page. If we've done it right, we hit white space and it's almost as if we hand-inscribed that book to the reader.

No, it's not as personal as live ink on a flypage, but it gets shipped once, not twice. And it would take some tech wizardry to incorporate it into the purchasing wizard... But if it were possible, it would be really cool.

I would not like to experience such a thing. When I buy a
book online, or in a bookstore, I don't expect to receive any personalized
communication from the author? Why would you? You are buying a mass produced
product. Even if you bought an original painting you would not expect to turn
the frame over and find a cosy little note from the artist, thanking you for
making the purchase.

Would a reader appreciate a personalized thank you note if
they hated the book? Would they even appreciate it if they liked the book? You
can always use a generic thank you at the end of the book.

I have to agree with wildwind's example. But POD, and often ordered direct from the writer/publisher, and also in very limited numbers, it can be a good idea. But should it not be in a separate posting? :-)

I would not like to experience such a thing. When I buy a
book online, or in a bookstore, I don't expect to receive any personalized
communication from the author? Why would you? You are buying a mass produced
product. Even if you bought an original painting you would not expect to turn
the frame over and find a cosy little note from the artist, thanking you for
making the purchase.

Would a reader appreciate a personalized thank you note if
they hated the book? Would they even appreciate it if they liked the book? You
can always use a generic thank you at the end of the book.

The idea here is not something that would go out on all orders.

This would be for me, as the author, when I buy a book for "Joe" and "Bessie" so that I can put a personal note and a signature without shipping the book twice. People who order for themselves would not get the note.

For example, if I sent my book to my brother, I could inscribe the flypage without ever touching the book. That would be the idea.

I came up with an idea: Personalized bookmarks. Now, how to implement it?

Actually, I was thinking of doing a bookmark with a 2GB USB Flash drive attached to it. Buy one special print book and I include on the flash drive a collection of e-books, an audio book of an early book I had produced, and webpages with links to my blogs & forum as well as other materials.

Or maybe a CD-R disc instead of a USB thumb drive? Point is I send it to the reader as a promotional item or as a gift from a kickstarter page.

We've actually toyed with a couple bookmark ideas in the past. I championed an idea to allow authors to include a personalized bookmark with each purchase (at a small fee to the author). Logistically we just could ever bring it to fruition.

When I first came to Lulu it was possible to create CDs and DVDs for sale, complete with case in booklet, etc. It was also possible to upload software for sale, and images for downloading. The latter was what I first started at Lulu doing. In view of that, a book mark would not seem much of a problem But all those other options were said to have been dropped due to lack of interest.