NOTE -International postage prices are calculated on the maximum parcel weight of 2 kilos for standard postal services. If you are buying multiple items it is usually beneficial to split a large order into 2 or 3 parcels to get the best individual shipping rates. When your basket weight exceeds 2 kilos, the shipping charge will show an estimated (usually higher) charge unless a road courier is available for your region. You may email us for a quote, split your order into 2 or more parcels, or pay the maximum charge, and we will refund you any overcharge after determining the most economic and safe way to ship your order.

Returns

We generally process all returns and problems with a broad discretionary policy. and by communicating with you, the customer. If we cannot come to a solution that suits both parties, we would apply the following terms :-

In the event that faulty / broken items are received or items are missing from your order, KH Norton Group should be notified via email within 24hrs of receipt of the goods. Please state if the item(s) are faulty, damaged or missing. KH Norton Group will contact you a.s.a.p with instructions on how to return the item(s). A replacement will be sent to you on receipt of the returned item(s). If we have no replacement in stock, we may offer you a substitute item or full refund.

Item(s) returned for other reasons (eg. wrong goods ordered or item not required) must be received by KH Norton Group in New, Unused condition and with no damages. In order to return item(s) you must email KH Norton Group within 7 working days from the receipt. The original or return postage will not be refunded in these cases. A full refund for the item amount only shall be refunded on receipt of item(s) returned.