If the payment option you use to pay for your Xbox subscription is expired or no longer valid, you’ll need to update it so you don’t lose access to your subscription. To do this, go to Change how you pay for an Xbox subscription.

Solution 4: Check the country/region of your PayPal account

If you use your PayPal account as a payment option, that account's country/region must match your Microsoft account country/region. If they don't match, you'll need to use another payment option to complete the purchase. See Solution 3 above to check your PayPal payment option’s country/region, to update your payment option, or to add a new one.

Solution 5: Check your billing information

Make sure all billing and contact information associated with your Xbox account is current. To verify your billing information and payment options, see one of the following pages: