I've been getting a charge on my credit card for the amount of R $29,00 for Xbox Live Gold for 6 months. It is stated that
it was acquired in 14/12/2018, but I did not make any purchases. I cannot contact you to question this amount charged.

No one has access to your device? Children, brothers, friends? Your card is registered to your account? The problem of these invoices is Q has been enjoyed, it is complicated now to ask for a refund of a subscription Q has already been used... But try contacting
direct support:

Cobrança indevida[Translation-Improper collection]

Hi Raujo,

Thanks for coming to the forums with your issue. We understand you were charged twice for a subscription. We recommend to request a call from support and go over it with them. As they will be able to look into your account. We do not have the tools here
for that.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One

Step 2 ----select see other options then subscription changes

Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Cobrança Indevida [Translate] Improper collection

You can always
contact us here for further assistance, but all refund requests must go through that form.

There is a chance that the charges are associated with an active subscription that needs to be cancelled by removing your card from the account. Be sure to mention that to the Customer Support agent over the phone.

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