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Continuing Care Specialist at American Dental Partners

Roseville, MN 55113-1115

About the Job

Metro Dentalcare is a large group practice with more than 40 locations throughout the Minneapolis and St. Paul metropolitan area. Metro Dentalcare was founded in 1968 on the cornerstone of building strong patient relationships. Our caring dentists and dental professionals share a vision of providing superior patient care focused on the individual needs of each patient. This vision helps make dental care as convenient as possible for the patient while the support of a group practice allows our dental professionals to have opportunities for growth while maintaining a work/life balance. Metro Dentalcare’s general dentistry offices are accredited by the Accreditation Association for Ambulatory Health Care, Inc. and all offices feature electronic dental records and digital x-rays. We offer a complete range of preventative, cosmetic and specialized dental services. Our dental specialists provide pediatric dentistry, orthodontics, periodontics, oral surgery and endodontics.

This position serves to produce efficient, productive hygiene schedules, while at the same time enhancing patient’s perception of the service they receive. This person answers all incoming phone calls and email requests from patients to schedule appointments, ensure ER patients are seen same day and answer billing calls.

Other responsibilities include:

Receive and respond skillfully to all patients questions and concerns.

Return all email message and phone message from patients the same day, or when the patient dictates.

Monitor hygiene schedules to maximize efficient use of time.

Call current patients to attempt to fill all openings in the hygiene schedules and maintain full and efficient schedules each day. Goal is 90% efficient.

Ensure all hygiene schedules are confirmed 48 hours in advance.

For patients who no longer come to Metro Dental care, inactivate the patient account and/or family and notify the clinic so the chart can be inactivated.

Respond to billing questions on the same day. Escalate complex issues to the Practice Manager.

Provide excellent customer service to all internal and external customers.

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Job summary

Location

Roseville, MN 55113-1115

Posted

3 Days ago

Reference code

16200-11390

About this company

American Dental Partners

American Dental Partners is a leading provider of dental facilities, support staff and business services to multidisciplinary dental group practices throughout the United States. We are committed to the success of our affiliated practices, and we make substantial investments to support each practice’s growth. We provide or assist with organizational planning and development; recruiting; training and leadership development; quality assurance; facilities development and management; employee benefits administration; procurement; information systems and practice technology; marketing and payor relations; and financial planning, reporting and analysis. 1,700,000 Patients 3,200 Team Members 1 Common Goal Vision: to be the leading business partner to dental group practices in the nation. Mission: to build enduring organizations. American Dental Partners (ADPI) commitment to people development sets us apart from other employers. From Leadership Institute to e-learning and classroom training, ADPI’s learning environment enables you to take charge of your skills and knowledge from day one, and empowers you to expand your expertise as you grow throughout your career. Rewards for Your Effort: At American Dental Partners we believe our employees are the cornerstone of our core values and culture. We demonstrate that belief every day as we focus on recognizing hard work and reward a job well done. ADPI offers a competitive compensation and benefits package and we provide the programs and resources that help our employees achieve a true sense of satisfaction - on and off the job. ADPI’s benefits package includes: Medical, Dental, Life and Disability Insurance401(k) Retirement Savings Plan, include Employer Matching ContributionFlexible Spending AccountPaid Time OffOn going training and career development programsEmployee Stock Purchase Plan Our affiliated dental groups are located in the following states: Alabama Arizona California Louisiana Massachusetts MichiganMinnesota Missouri New York Oklahoma Pennsylvania TexasVirginia Maryland North Carolina Tennessee Vermont Wisconsin