Payment and Shipping Options

Shipping

We ship within the Continental U.S., to Canada, Australia, and the UK only. We charge a flat rate of $2.99 for deliveries within the U.S. and a flat rate of $19.99 for deliveries to Canada, Australia and the UK (as varied from time to time and subject to a surcharge for large orders). To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering.

We use all reasonable efforts to dispatch orders within 2 business days of the purchase date. Orders should arrive within 4-10 business days after dispatch depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing info@kreugangolf.com. Once we learn an order has not arrived within a reasonable period we will log an enquiry with the courier and advise you of any issues that are discovered.

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.

Tracking Your Order

You will receive a shipping confirmation and tracking number(s) via email when your order is shipped. Once your shipment(s) has been scanned by the shipping provider at the local hub, you can use the tracking number provided in your shipping confirmation to track the progress of your shipment. Below are tracking links for a few of the more popular shipping service providers:

Shipping Problems

While not common, shipping problems can occur. If you have a problem with your order that is related to shipping, please contact the fulfillment partner included in your shipping confirmation email or email info@kreugangolf.com to connect with a Kreugan Golf Customer Care Specialist.

If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please email info@kreugangolf.com to connect with a Customer Care Specialist.

If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Sales and Customer Care Representative with Kreugan Golf will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement.

Payment

You agree to pay the full price for all Products you purchase from the Website. We reserve the right to charge your credit card or PayPal account for any products purchased from the Website. You are responsible for the timely payment of all fees and for providing us with a valid credit card or PayPal account details for payment of all fees.

The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by PayPal, Visa, MasterCard, Discover, American Express and JCB. Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

If we are unable to process payment on your credit card, please ensure the credit card number and expiration date were entered correctly and that the billing name and address exactly match your credit card statement. If any of these are incorrect, it may delay your shipment. You will be notified via email or phone if a problem exists with the payment information you provided during checkout.

International Orders

Kreugan Golf does not currently ship or bill orders to addresses outside the United States, Canada, Australia, or the UK.