I believe there is only one job in the world – creating outcomes with others. This holds true if you are a scientist, engineer, politician, retail worker, doctor or any of the other thousands of existing occupations. The fact is we need each other in order to be...

Sitting across from Lauren, a new client, I ask “how would you describe your relationship with conflict?” Without hesitation she replied “I would rather have a hot poker stuck through my eye than deal with conflict”. “How does this impact how you manage conflict...