[ˈfɔːwədˌθɪŋkɪŋ]

Criticism ! Constructive ? We love it !

The next time you receive constructive criticism from your manager or a peer, use this six-step process to handle the encounter with tact and grace.

Stop Your First Reaction

Remember the Benefit of Getting Feedback

Listen for Understanding

Say Thank You

Ask Questions to Deconstruct the Feedback

Request Time to Follow Up

Constructive criticism is often the only way we learn about our weaknesses—without it we can’t improve. When we’re defensive, instead of accepting and gracious, we run the risk of missing out on this important insight. Remember, feedback is not easy to give and it’s certainly not easy to receive, but it will help us now and in the long run.