I recently placed an order with Sweet Wise. Unfortunately, because of the ice storm in Texas a week and a half ago, my order sat on the UPS truck and there was nothing they were able to do because they were backlogged.

I was in a full on panic because I was making the cake for my son and daughter in law's baby shower. It was this past Sunday. With nothing left to do, I called and spoke to Sanja and inquired about the option of reordering the entire order and using overnight shipping. I would also need to return the first package whenever it finally arrives.

I just wanted you to know what a wonderful staff you have!!

Not only did Sanja work with me, she assured me that the package would be here. She went out of her way to ensure my needs were met. I am the Quality Director at my hospital and I deal in customer service daily, whether I am teaching it to others or using it with patients.

I know good customer service when I see it!! Your team is awesome at it! Not only did she help me, but Dane sent me an email to assure me that he had packaged my order and delivered it for shipping himself. He didn't have to do that but he did and it was reassuring. Finally, Sanja emailed me on Saturday after checking my order number and she wanted to verify its arrival. To me that says she was genuinely concerned with my needs! That is simply above and beyond what I could have expected!!

I have ordered with you before and I will only use Sweet Wise. I am a customer for life! I am attaching a photo of my final creation. I am a novice cake decorator I LOVE Kathy videos. They are so helpful.

Tools

Add a beautifully pre-embossed scroll-patterned fondant ribbon to your cake in minutes with our flexible, ready-to-use 1 in. wide Wilton Fondant Ribbon.
Add a beautiful, pre-embossed scroll-patterned fondant ribbon to your cake in minutes with flexible, ready-to-use 1 in. Wilton Fondant Ribbon.
Fondant ribbons are easy to use for borders — just unroll, cut, separate and apply to cake with a damp brush; makes great bows too.
Color it with Pearl Dust edible accents, Color Mist food color spray or FoodWriter edible color markers to coordinate it to your event.
Contains two 50-in. pieces of 1 in. fondant ribbon; wraps three 9 in. or two 14 in. round cakes, or a tiered cake made with 8, 10 and 12 in. layers.
Net weight 5.8 oz. (165 g). Made in Greece.
It's so easy to use — just unroll, cut, separate and apply with a damp brush. Or, form to make an easy, intricately patterned bow. While the white ribbon can be applied directly from the package in its elegant white form to decorate your cakes, you can also color it with Pearl Dust edible accents, Color Mist food color spray or FoodWriter edible color markers to coordinate it to your event or create a customized look. Each package contains two 50 in. pieces of 1 in. wide ribbon, enough to wrap around three 9 in. round cakes, two 14 in. round cakes or a three-tiered cake of an 8 in., a 10 in. and a 12 in. round cake.
Net weight 5.8 oz. (165 g). Made in Greece.

Add a beautifully pre-embossed scroll-patterned fondant ribbon to your cake in minutes with our flexible, ready-to-use 1 in. wide Wilton Fondant Ribbon.
Add a beautiful, pre-embossed scroll-patterned fondant ribbon to your cake in minutes with flexible, ready-to-use 1 in. Wilton Fondant Ribbon.
Fondant ribbons are easy to use for borders — just unroll, cut, separate and apply to cake with a damp brush; makes great bows too.
Color it with Pearl Dust edible accents, Color Mist food color spray or FoodWriter edible color markers to coordinate it to your event.
Contains two 50-in. pieces of 1 in. fondant ribbon; wraps three 9 in. or two 14 in. round cakes, or a tiered cake made with 8, 10 and 12 in. layers.
Net weight 5.8 oz. (165 g). Made in Greece.
It's so easy to use — just unroll, cut, separate and apply with a damp brush. Or, form to make an easy, intricately patterned bow. While the white ribbon can be applied directly from the package in its elegant white form to decorate your cakes, you can also color it with Pearl Dust edible accents, Color Mist food color spray or FoodWriter edible color markers to coordinate it to your event or create a customized look. Each package contains two 50 in. pieces of 1 in. wide ribbon, enough to wrap around three 9 in. round cakes, two 14 in. round cakes or a three-tiered cake of an 8 in., a 10 in. and a 12 in. round cake.
Net weight 5.8 oz. (165 g). Made in Greece.

These cutters are ideal for use with a wide range of edible and non-edible materials including; sugarpaste, gumpaste, rolled fondant, petal paste, marzipan or craft clays.
Use to emboss Patterns on sugarpaste or fondant cakes or to emboss or perforate Broderie Anglaise gumpaste or sugarpaste firlls.

These cutters are ideal for use with a wide range of edible and non-edible materials including; sugarpaste, gumpaste, rolled fondant, petal paste, marzipan or craft clays.
Use to emboss Patterns on sugarpaste or fondant cakes or to emboss or perforate Broderie Anglaise gumpaste or sugarpaste firlls.