At order confirmation you will receive a booking reference direct from UK Mail with the tracking details. The night before your delivery you will receive a second notification and on
the morning of your delivery you will get a SMS notification with your 1 hour time slot where you can change delivery time if you may not be in.

Orders take up to 2 days processing unless the next day option is chosen, however we always aim to get your order out within 24 hours.

INTERNATIONAL DELIVERIES (outside the UK)

We currently ship to most European, USA and international addresses. If your option is not show on the checkout page please contact us for a quote. Prices quoted for delivery is based
on a 31kg volumetric package which covers all items including doll houses, for larger items such as furniture additional charges may be required.

All orders will go with our courier and we ship worldwide on a 2 - 4 day service depending on final destination.

Please also note that all taxes or duties associated with any overseas order are the responsibility of the recipient, and as is customary, returns are at the buyers' expense.

Returns

In the unlikely event that you are disappointed with any products that you receive you may return them and a full refund, minus delivery charges, will be given. The condition to this is
that we are informed of your intention and the item is returned within 14 days of receipt, and in an unused and re-saleable condition (inclusive of its original packaging).

All damages and faults should be reported to us immediately. In the case of transit damage please retain the original packaging. Where a return is required please just contact us and we
will liaise with you about the collection/return process. Any additional costs for returns of cots or furniture will be payable by the customer.

With regards to products that are faulty, we will replace the component part where possible. If we cannot replace the faulty component we will then replace the whole product. Please be
assured that your statutory rights remain unaffected.

Free Shipping

Free UK Mainland shipping for all orders over £100!

Delivery Info

All orders sent by UK Mail tracked 24 hour service with SMS notification.