Hampton Bay / Ceiling Fans / No way to contact company for lifetime warranty!

I bought my fan at home depot. I choose hampton bay for the lifetime warranty. Home depot has no contact info which i thought was wrong its not correct to sell a product with a lifetime warranty when there is NO WAY to contact the company on-line or via phone, letter etc. I am in menopause and the fan matters.

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I have purchased two Hampton 5-blades ceiling fans from Home Depot and both fans, the switches have been broken twice. There is no instructions on how to reconnect the wires (colored codes) to the new switch that is being replaced!!! The Hampton Bay Company "should" insert some kind of instruction manual for the consumer to keep, if repairs are needed.