Passport Office Bangalore — delay in processing

This is a request to re-issue my passport as it had expired. I attended the passport interview on 04/02/2019 and it’s been nearly a month but i have not got my passport. There is no information why it has been pending. There is no information from the customer service. People in kormangala passport office do not even pick up the phone. And somehow when i get connected to regional passport office they are not providing any proper information why it is pending.

This is really inconvenient for me. Kindly look into this and resolve this asap. I had also filed a grievance request but there is no information on that as well.