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117 Reviews of Karl Alvarez

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"Another great experience"

- NO2 Verified Customer

This is my third purchase at Ferman BMW. Everyone from management, to sales, to finance, to the car wash and detail team did an excellent job. They make the selection process as robust as you want it to be (i.e., understanding different models and features, test driving, etc.), and then they streamline everything else, making it as simple as possible to execute the paperwork and to take delivery of the car.

Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Beautiful x6"

- tavariusharvey813 Verified Customer

Alex was the best salesman I’ve came across so far! I wasn’t pressured and he assured me I was going to ride off in my dream car! Aj made the deal work and the rest is history! Best experience by far at a dealership, very professional.

Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Car purchase"

- JOHNRAGS829 Verified Customer

Came in for a pre owned BMW and work with Charlie Fernandez and within a week he found me the perfect car. I wound up purchasing a 2016 750i and the entire process was just a pleasure! Charlie and the rest of the Ferman staff were professional and friendly through the entire process. It’s my second vehicle from Ferman and the way I was treated by Charle and the staff I will be back again! It was a pleasure doing business with people who make the car buying process fun again!!

Pebbles, Thank you for driving all the way from Lakeland to do business with Ferman BMW, From all of us here Have a Happy and Healthy New year and enjoy your New X3. Bob Murray GM

December 08, 2018

Dealership Rating

Employee Rating

Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"EXCELLENT Five Star Service! "

- Ericka

My experience at Ferman BMW was Fantastic ! I am extremely satisfied with the five star service that I received from Robert Chodorowski and Karl Alvarez,(Sales Manager). I am looking forward to establishing a long term relationship in the years to come. Mr. Chodorowski was very pleasant to work with and his level of professionalism and knowledge are impressive.
Overall, I am impressed and very satisfied with all of the staff that I met when I leased my 330i!
I am so HAPPY with the car! It’s exactly what I wanted.
Ericka

Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Trading in for a newer BMW"

- MYROD2 Verified Customer

This was my third BMW from Ferman with salesman Robert Chodorowski .
As before, Robert was pleasant, efficient and knowledgeable about the newer car I bought. His expertise allowed a smooth transition in the trade in. Robert showed me several cars to choose from.
He tried to sell me the car I would be happy with and he did.
The finance end was expertly handled by Joe Cleaver my ex service agent. This
process, although tedious with all the paperwork, was also done smoothly and efficiently by Mr. Cleaver.
The final touches, familiarizing me with the vehicle after Robert's general comments was handled by one of the Geniuses, Stone who proceeded with a sort of question and answer orientation that was very comprehensive and satisfying.
Overall, Ferman as usual, hit another home run in their dealing with me !
I would definitely buy yet another vehicle from them and would recommend them to friends.

Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Your BMW is acting up before the holiday trip of 1,122 miles"

- devildogjoer Verified Customer

Hello Jamie,
Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answer and I got it!
BMW checked, repaired, and oh, by the way we found a nail in one of your tires. Whoops! Good thing that Beamer acted up or on the trip.........FLAT and stuck on the road. Good thing a safety inspection is done at every visit!
THANK YOU BMW SERVICE TEAM!
Oh, the trip for Thanksgiving was not ruined!

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