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Content

Abstract

Companies and the electronic customs implementation in the EU.
Topics: company imported from or exported to countries outside the EU in 2013; responsibility for dealing with customs procedures in the company (an in-house staff member, another company; partly a staff member and partly another company); geographical areas of import in 2013; countries used for import declarations; type of points of entry (airports, seaports, land border); type of customers (individual customers, public sector organisations, own company or an affiliate, other companies); geographical areas of export in 2013; countries used as point of exit from the EU; number of employees; company´s total turnover in 2013; business sector (retailer, manufacturer, service provider, customs agent, transport/logistic company); premises of the company and its affiliates are located only in the own country, in another EU-country or outside the EU; positive or negative impact of the introduction of electronic customs on the company; frequency of customs procedures carried out for the company; company uses a single IT interface or several IT interfaces when dealing with customs procedures; customs operations that are easy or difficult to carry out; frequency of difficulties when dealing with customs procedures (having to submit the same information more than once, difficulties in predicting the length of the customs clearance process, unexpected delays caused by customs procedures, working with an IT interface that is not easy to use, difficulties in providing the information required by authorities); main reasons for outsourcing customs procedures (e.g. conducting procedures in-house is too costly, customs procedures are too complex or too time-consuming); location of the outsourcing company; outsourced customs procedures that are easy or difficult to carry out; frequency of difficulties when dealing with customs procedures (multiple request for similar information, difficulties in predicting the length of the customs clearance process, difficulties in providing the information required by authorities); extend of influence of differences in customs costs and time delays on the decision to choose certain points of entry or exit; development over the last 5 years concerning the costs related to customs operations (including the staff costs), the frequency of controls, the frequency of enquiries and audits, the time required to clear customs); the transition from paper to electronic customs procedures has required IT-investments, investments for training staff or other types of investments; the transition from paper to electronic customs made a difference in selected areas (it lowered the cost of the offered products, it allowed the company to introduce new products faster on the market and/or to offer a wider range of products, it allowed to operate on more markets or in a wider geographical area, it simplified the customs procedures).
Additionally coded: country; interview number; NACE code, size of company; preferred interview language (only in BE, EE, FI, IE, LV, LU, MT); willingness to take part in another telephone interview; respondent´s contact details.

Businesses who imported from or exported to countries outside the European Union in 2013 and employing one or more persons in the Manufacturing (NACE category C), Retails (NACE category G), Services (NACE categories H/I/J/K/L/M/N/R) and Industry (NACE categories D/E/F) sectors in 17 Member States of the European Union. Whenever such company was eligible, the selected respondent had to have decision making responsibilities in the company (managing director, CEO) including those who led the commercial activities of the company (Commercial managers, sales managers, marketing managers) and who were responsible for customs compliance or customs operations.

The sample was selected from an international business database, with some additional samples from local sources in countries where necessary. Sampling in each country was made according to two stratification criteria: company size (using four different ranges: 1-9 employees, 10-49 employees, 50-249 employees and 250 employees or more) and sectors (Manufacturing, Retail, Services and Industry).

Errata & Versions

Further Remarks

Number of Units:

2803

Number of Variables:

184

Analysis System(s):

SPSS, Stata

Publications

Publications

European Commission: Flash Eurobarometer 399. The electronic customs implementation in the EU. Conducted by TNS Political & Social at the request of the European Commission, Directorate-General for Taxation and Customs Union. Survey co-ordinated by the European Commission, Directorate-General for Communication (DG COMM “Strategy, Corporate Communication Actions and Eurobarometer” Unit). Brussels, October 2014.
http://dx.doi.org/10.2778/34317

Groups

EB - Flash Eurobarometer
The Flash Eurobarometer were launched by the European Commission in the late eighties, turning out a Monthly Monitor between in 1994 and 1995. These “small scale” surveys are conducted in all EU member states at times, occasionally reducing or enlarging the scope of countries as a function of specific topics. The typical sample size is 500-1000 respondents per country and interviews are usually conducted by phone in the respective national language. The Flash Eurobarometer include series on special topics (Common Currency, EU Enlargement, Information Society, Entrepreneurship, Innovation) as well as special target group polls, particularly company managers with enterprise related topics.