Return Policy

We hope that your pajamas are a dream come true! However, in the event that you need to return merchandise, you may do so within 30 days of the invoice date. We’re happy to exchange, provide credit toward a future purchase or credit your credit card if returned within this timeframe. After 30 days, all sales are final. We require that merchandise be returned in its original condition (unworn, unused, unwashed) and that you include a copy of the invoice/packing slip with your return. Items returned without Return Authorization, past 30 days, or not in original condition will be returned to customer at customer's expense. We are not responsible for shrinkage or bleeding as a result of washing your item(s). All lingerie, candles, bath & body products, food items, and gift boxes – no returns, no exchanges (sorry, no exceptions). All Final Sale items are final sale (no returns, no exchanges). Items that have been embroidered are final sale- no returns, no exchanges (sorry, no exceptions). Credits to credit cards take approximately 14 days to process from the time the return is received. We reserve the right to charge 15% restocking fees for large or commercial order returns. Exchanges: On exchanges, a $5.00 flat rate* shipping charge will be applied to your order to ship the package back. Please complete the back side of your packing slip for an exchange.

Returns/Exchanges using Return Labels:

If you choose use our automated system, please follow these instructions:

If you wish to download a prepaid label for a flat rate charge of $7.00, click yes & follow the next steps. If you do not want a prepaid label, click no & your return authorization number will be emailed to you

Returns / Exchanges that do not use Return Labels:If you choose not to use our automated system, please contact us for a return authorization number, as no returns will be processed without one. Please e-mail us at customerservice@pajamamania.com for a return authorization number. This number must be on the outside of the box in order for your return to be accepted. All returns/exchanges need to be prepaid and mailed to the address below. On exchanges, a $5.00 flat rate* shipping charge will be applied to your order to ship the package back. Sorry, we do not provide refunds/credits for shipping/handling charges on returns.