••C-level Customer Interviews in 6 Countries27Survey Countries154CustomerExperience Excellence AwardCustomerCommitment AwardCustomerExperience Impact Award- Leong Weng Ling, CTO of AIA SingaporeThe mere fact that the head of the local business in Singapore will sit down and work out solutions with us is a far cry from other vendors…we can count on everyone. It comes back to how EMC treats their customers—a perfect balance of respect and empathy.