Not sure when this started happening but it's been awhile now. My ZoneAlarm (Extreme Security v9.0.083.000) will not automatically start scheduled anti-virus/anti-spyware scans or updates. I've tried messing around with the schedules for both. I've also tried completely reinstalling the application. But nothing seems to work. I can kick off both manually just fine but now I must remember to do so pretty frequently.

Re: ZA Will Not Auto Start Scans or Updates

Originally Posted by insomniac

Not sure when this started happening but it's been awhile now. My ZoneAlarm (Extreme Security v9.0.083.000) will not automatically start scheduled anti-virus/anti-spyware scans or updates. I've tried messing around with the schedules for both. I've also tried completely reinstalling the application. But nothing seems to work. I can kick off both manually just fine but now I must remember to do so pretty frequently.

Anyone have any ideas on how to rectify this?

to the Zone Alarm User Forum..

I agree with Guru Fax..

Please Report the details of your Update problem directly to ZA Tech Support using the Live Text Chat Mode (Click Link in my Signature) and Select Tech Support on the Live chat Login..

and if what Tech Support suggest does not work, please contact them again with your Feedback so that they know that did not work and they can find another solution.. Only thru Continued Feedback can your issue bw Resoved and or Escalated on up the Chain to the Software Developers..

Please let us know what you find out,

Last edited by GeorgeV; February 18th, 2010 at 05:41 AM.
Reason: update info.

Re: ZA Will Not Auto Start Scans or Updates

Thanks, everyone. As suggested, I did contact ZA Tech Support via Live Chat and they had me reset ZA by holding down Shift and Control while choosing Reset. Seems to have done the trick though I will closely monitor for a few more days. The tech thought there was a problem with my TrueVector service and files associated with it needed to be refreshed by this reset.

Re: ZA Will Not Auto Start Scans or Updates

Re: ZA Will Not Auto Start Scans or Updates

I have the same problem. Where is the "reset" button? Thanks!

Originally Posted by insomniac

Thanks, everyone. As suggested, I did contact ZA Tech Support via Live Chat and they had me reset ZA by holding down Shift and Control while choosing Reset. Seems to have done the trick though I will closely monitor for a few more days. The tech thought there was a problem with my TrueVector service and files associated with it needed to be refreshed by this reset.

Re: ZA Will Not Auto Start Scans or Updates

1.) Hold down the Ctrl and Shift keys together
2.) Right click on the ZA icon near your clock
3.) Choose 'Reset' from the box that comes up
4.) Choose Yes on the Reset Settings dialog box
5.) When prompted, choose OK to restart your system
6.) Follow the on screen configuration prompts after reboot