User Reviews

Most Positive Review

Great discounts, Decent customer service

★★★★★

By Insurify User
September 17, 2015

I did quite a bit of shopping around when I was in the market for insurance, and Progressive offered the best price out of the major brands (Liberty Mutual, Geico, Allstate, etc). The Liberty Mutual quote was actually so outrageous that I laughed out loud before promptly hanging up on the representative. After signing on with Progressive I called to make sure that I was taking advantage of every discount possible, and also signed up for the snapshot program, which ended up saving me an additional 20% (which was huge). If you don't drive crazy mileage, generally avoid driving at dangerous times (i.e. rush hour), and minimize "hard stops", you're likely to save a significant amount of cash through the Snapshot discount.
From a customer service standpoint I've been relatively happy with Progressive, although they did go ghost on me in the middle of a liability investigation after my car was damaged during a tow. No major claims since I've been with them, but minor repairs and some glass work have gone smoothly.
Overall I'd recommend Progressive to price-conscious drivers looking for standard coverage and discount options (Snapshot is legit).

Most Critical Review

★★★★★

By LAURA
October 23, 2017

They are not pro customer. I felt very cheated and we had a terrible agent. The quotes were not accurate and when we added and then removed a vehicle our policy didn't go back to what it originally was. They charged us more for the same policy. Terrible. I will not recommend to anyone.