I am having a very bad experience with one of my current orders with EAS. Although I have dealt with EAS in the past with orders ranging upto a couple grand with excellent service this time I am very disappointed. The order is rather small but I was in immediate need of some replacement extended lug bolts. The original order was placed last week on Tuesday, delivered on Friday with wrong size. I needed bolts for 20mm but instead 12mm were shipped.
After calling in I was offered correct size replacement bolts with shipping guaranteed next Monday. Today (Wednesday) when I called in to check on the order I was made aware that order for correct replacement bolts never went through and was never shipped. This is very frustrating as my car is at the dealer and he is charging me everyday for the loaner. At this point I am told that there is nothing EAS can do but ship the bolts by Friday. Honestly I am not sure if they will be delivered this time on time and correct size.

I apologize about the mix up and and inconvenience this has caused. We have the new bolts boxed up and ready to go. and our driver is dropping them off at USPS as we speak. You should have the tracking and USPS quoted 2 days to you.

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