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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

Hotel Reviews from Baymont guests:

Our stay at the hotel was awesome. We had five rooms and they all were comfortable. The only issue I have is that our room was not given clean towels (we probably stayed in ...
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Our stay at the hotel was awesome. We had five rooms and they all were comfortable. The only issue I have is that our room was not given clean towels (we probably stayed in the room too long and didn't allow her to clean up) and cleaned« less

Our stay was very good, we had one problem that was never dealt with the front desk lady act as if she didn't care and didn"t because nothing was done. The lady that made sure...
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Our stay was very good, we had one problem that was never dealt with the front desk lady act as if she didn't care and didn"t because nothing was done. The lady that made sure the pool area was clean was what made me want to continue our stay she was a wonderful person and the kids really adored her.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you so much for your positive remarks and I am so sorry that you had problems with the front desk that were not handled correctly. We pride ourselves on great service and I will follow up with a meeting of the front desk staff to insure that we get these problems resolved. Again thank you for your comments and we hope you will visit us again.
Sincerely,
Vicky
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The front desk was very slow getting you checked into your room. They ran out of coffee creamer several times and did not know if they could get more. I ask for two wash cloth...
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The front desk was very slow getting you checked into your room. They ran out of coffee creamer several times and did not know if they could get more. I ask for two wash cloths. I was told they were all dirty and had to be washed. I had to wait over an hour. The room was nice but could be updated some. My stay there was nice and i enjoyed myself.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your comments and I do apologize that your check in was so slow, I know it is an excuse but we have had to completely hire a new desk staff . We are working with them to insure that this is not a problem and that they know how to do their job. I also apologize about the coffee creamers. We hope these issues will not prevent you from coming back and stay with us and we do look forward to your return.
SIncerely
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