i am now able to connect to the server but i am getting the return message "your activation/product key is blocked"

the following is my receipt from simmarket i have blanked the product key to prevent fraud.

Dear Customer,

thank you for shopping at simMarket.com!

ORDER Number: xxxxx
(Please refer to this number in any future correspondence)

Our large product base includes various forms of product delivery. This information can be found in the INFORMATION BOX shown in each product description page of the shop. If you are unsure how your product delivery method is please check there first. Follow this link to see your order details, retrieve registration keys and for links for Direct Download Delivery:

hi!! i have the same problem. I already sent an e-mail to the giants customer support, but they didn't resolve the problem, because my product key still blocked. somebody knows i can play in multiplayer again?
sorry for my english
thank you

Hi tigrone5000,Sure you can play a multiplayer game..Just send a mail to administrator about product key deactivation Sure you get some idea to recover the product key...Hope you get satisfied with my post...keep in touch with us..Thanks in Advance