Trudon (publishers of the Yellow Pages) is a South African company that delivers the best local commercial search in South Africa and affordable, effective advertising and marketing options to the local SMME and corporate market. You will know our brands - primarily Yellow Pages - better than our corporate name, but please explore our other offerings. With our majority shareholder Telkom, and a management-led consortium, we are the dominant publisher of local commercial search and the advertising provider of choice to more than 127 000 companies.With our full (and expanding) suite of platforms, we offer the Yellow Pages to consumers in print, online, mobile and telephony. Wherever people need goods or services, we are there. Every month we serve over 2 000 000 online searches, 350 000 mobile searches, 420 000 phone queries and deliver leads from the 6 100 000 books we distribute nationally every year.Our 127 000 customers know the power of our brands and reach with our flexible products and full service approach.Please explore our advertising options, see if you have the right stuff to be a part of a dynamic South African multi-media company, explore the full range of what we do in our market and get in touch with us via the contact section.The company's head office is in Johannesburg and it has six other branches in South Africa and one branch servicing Namibia. The Namibia branch is called TDS Namibia (Pty) Ltd...

Trudon (Pty) Ltd (formerly known as TDS Directory Operations) is the market leading company in local commercial search in Southern Africa. It has local and international share-holding.

TRUDON (formerly known as TDS Directory Operations) is the owner and publisher of the Yellow Pages, the Phone book, Leisure Pages and the operator assisted 10-11-8 business enquiries. The information is also published online at www.yellowpages.co.za.

The company's head office is in Johannesburg and is represented by 6 regional offices across the country. We publish and distribute 19 regional books in all the 9 provinces in South Africa.

We offer an unsurpassed world-class product at affordable rates for all types and sizes of business in South Africa. This makes us a relevant media partner especially to the growing SMME businesses in a highly competitive South African economy.

Any questions, feedback, suggestions or comments about the Yellow Pages brand, or about our products and services or about Trudon (Pty) Ltd (formerly known as TDS Directory Opearations) as a company, you can e-mail them to us at: marketing@yellowpages.co.za

Distribution

Any questions, feedback, suggestions or comments about the distribution of our printed Telephone Directories, you can e-mail them to distribution@yellowpages.co.za

If you want to enquire about your account, details about your paid advertisement or other general information about your paid entries such as incorrect telephone numbers or address information, you can call us on our Customer Care Line or send an e-mail to us at: customercare@yellowpages.co.za

The Act seeks, inter alia, to give effect to the constitutional right of access to any information held by the state or by any other person where such information is required for the exercise or protection of any right.

The Act also requires public and private bodies to compile manuals that provide information on both the types and categories of records held by such public and private bodies. TRUDON (Pty) Ltd (formerly known as TDS Directory Operations) ("TRUDON") is a private body under paragraph (c) of the definition of "public body" in section 1 of the Act.

Company Overview

1.3 TRUDON (formerly known as TDS Directory Operations) is a private company incorporated in terms of the company laws of the Republic of South Africa under registration number 1992/002329/07. The shares of TRUDON (formerly known as TDS Directory Operations) are held as to 64.9% by the Telkom SA Limited and 35.1% by Truvo Services South Africa (Pty) Ltd

1.4 TRUDON (formerly known as TDS Directory Operations) with subsidiaries:

(a) Purple Cow Communications (Pty) Ltd;

(b) TDS Directory Operations Namibia (Pty) Ltd;

1.5 The main business of TRUDON (formerly known as TDS Directory Operations) is to provide:

(a) Telephone directories to telephone users in South Africa including white and yellow pages directories;

2.1.2 The Chief Information Officer has duly authorised the person below as Deputy Information Officer to ensure that the requirements of the Act are administered in a fair, objective and unbiased manner: -

Deputy Information Officer: Johan Myburgh

Postal Address: P O Box 10474

Johannesburg

2000

Physical Address: Eastgate Office Park

Block F

24 South Boulevard

Bruma, Johannesburg, 2194

Phone Number: +27 11 677 6180

Fax Number: +27 11 677 6264

E-mail: myburghj@trudon.co.za

2.2 The Section 10 Guide [Section 51(1)(b)]

The South African Human Rights Commission will, in terms of section 10 of the Act, compile a guide on the use of the Act. This guide will be available from the South African Human Rights Commission not later than August 2003 at the following address:

Private Bag X2700

Houghton

2041

Tel: (011) 484-8300

Fax: (011) 484-0582

E-mail: PAIA@sahrc.org.za

Website: www.sahrc.org.za

2.3 Records Automatically Available- [Section 51(1)(c)]

Records that are automatically available to the public are all records of TRUDON (formerly known as TDS Directory Operations) lodged in terms of government requirements with various statutory bodies, including the Registrar of Companies, and the Registrar of Deeds, all records in the booklets and pamphlets published by TRUDON (formerly known as TDS Directory Operations) and all records available on TRUDON\'s website.

2.4 Records available in accordance with any other legislation -[Section 51(1)(d)]

TRUDON (formerly known as TDS Directory Operations) has records available in accordance with the following legislation:

2.5 The processes and procedures for requesting information or records - [Section 51(1)(e)]

2.5.1 The requester must use the prescribed form to make the request for access to a record. The request must be made to the Deputy Information Officer whose contact details are set out in paragraph 2.1.2 above. The request must be made to the address, fax number or electronic mail address of such contact persons set out in paragraph 2.1.2 above.

2.5.2 The requester must provide sufficient detail on the request form to enable the Deputy Information Officer to identify the record and the requester. The requestor should also indicate which form of access is required. The requestor should also indicate if he or she wishes to be informed in any other manner and state the necessary particulars to be so informed.

2.5.3 The requester must identify the right that he or she is seeking to exercise or protect and provide an explanation of why the requested record is required for the exercise or protection of that right.

2.5.4 If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requestor is making the request, to the satisfaction of the contact persons of TRUDON (formerly known as TDS Directory Operations).

2.5.5 The Deputy Information Officer of TRUDON (formerly known as TDS Directory Operations) shall notify the requester (other than a personal requester) by notice, requiring the requester to pay the prescribed fee (if any) before further processing the request.

2.5.6 In the event that TRUDON (formerly known as TDS Directory Operations) refuses to give the requester access to requested records, the requester may lodge an application with a court of law for TRUDON (formerly known as TDS Directory Operations) to be ordered to give the requester access to the requested records.

2.5.1 If the court orders TRUDON (formerly known as TDS Directory Operations) to grant the requester access to the requested records, the requester must pay a further access fee for the reproduction, the search, preparation and time taken to provide the records, in excess of the prescribed hours to search and prepare the record for disclosure.

2.6 Grounds For Refusal of Access to Records - [Part II Chapter 4]

2.6.1 TRUDON (formerly known as TDS Directory Operations) may refuse a request for information or record if that information or record relates to:

(a) mandatory protection of the privacy of a third party who is a natural person, which involves the unreasonable disclosure of personal information of that natural person;

(b) mandatory protection of the commercial information of a third party, if the record contains -

(i) trade secrets of that third party;

(ii) financial, commercial, scientific or technical information which the disclosure could likely cause harm to the financial or commercial interests of that third party;

(iii) information disclosed in confidence by a third party to TRUDON (formerly known as TDS Directory Operations), if the disclosure could put that third party at a disadvantage in negotiations or commercial competition.

(c) mandatory protection of confidential information of third parties if it is protected in terms of any agreement;

(d) mandatory protection of the safety of individuals and the protection of property;

(e) mandatory protection of records which would be regarded as privileged in legal proceedings;

(f) the commercial activities of TRUDON (formerly known as TDS Directory Operations), which may include -

(ii) financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of TRUDON (formerly known as TDS Directory Operations);

(iii) information which, if disclosed could put TRUDON (formerly known as TDS Directory Operations) at a disadvantage in negotiations or commercial competition;

(iv) a computer program which is owned by TRUDON (formerly known as TDS Directory Operations) and which is protected by copyright.

(g) The research information of TRUDON (formerly known as TDS Directory Operations) or third party, if its disclosure would disclose the identity of TRUDON (formerly known as TDS Directory Operations), the researcher or the subject matter of the research and would place the research at a serious disadvantage.

2.6.2 TRUDON (formerly known as TDS Directory Operations) shall refuse requests for information where such requests are frivolous or vexatious or involve an unreasonable diversion of TRUDON (formerly known as TDS Directory Operations) resources.

2.7 A Description of the Subjects of the Records Held by TRUDON (formerly known as TDS Directory Operations) and the Categories in which these Subjects are Classed - [Section 51(1)(e)]

TRUDON (formerly known as TDS Directory Operations) holds the following records and information which is categorised in the following categories-

2.7.1 Company Secretarial Records

(a) Memorandum and Articles of Association;

(b) Combined Company Register;

(c) Minutes of Meetings;

(d) Statutory Returns;

(e) Powers of attorneys;

(f) Delegation of authority;

(g) Share Certificates; and

(h) Shareholders Agreement

2.4.17 Movable and Immovable Property

(a) Title deeds;

(b) Lease Agreements;

(c) Hire Agreements;

(d) Hire-purchase Agreements;

(e) Credit Sale Agreements;

(f) Ordinary and Conditional Sale Agreements.

2.7.3 Intellectual Property

(a) Trade Marks;

(b) Patents;

(c) Copyright;

(d) Designs;

(e) Know-how;

(f) Licences.

2.7.4 Insurance

(a) Policies;

(b) Insurance claim files.

2.7.5 Taxation

(a) Income tax returns;

(b) VAT returns;

(c) PAYE returns;

(d) RSC Levy returns;

(e) UIF returns.

2.7.6 Human Resources

(a) Policies and procedures;

(b) Employee information;

(c) Employment agreements;

(d) Forms and applications;

(e) Standard letters and notices;

(f) Payroll reports;

(g) Payslips;

(h) IRP5\'s;

(i) Accident books and records;

(j) Workplace and Union agreements and records,

(k) Employee benefits arrangements rules and records;

(l) Safety, Health and Environmental records;

(m) Labour disputes;

(n) Disciplinary Code;

(o) Grievance Procedure; and

(p) Employee training.

2.7.7 Finance

(a) Audited annual financial statements;

(b) Management accounts;

(c) Banking details and bank accounts;

(d) Debtors/Creditors statements and invoices;

(e) General ledgers and subsidiary ledgers;

(f) General ledger reconciliation;

(g) Policies and Procedures; and

(h) Delegation of Authority.

2.7.8 Procurement

(a) Policies and Procedures;

(b) Reports and Supporting documentation;

(c) Tender documentation;

(d) Standard Terms and Conditions for supply of Services, Products and Software;

(e) Contractor, client and supplier agreements and information;

(f) Security documents;

2.7.9 Operations

(a) Billing;

(b) Customers;

(c) Databases;

(d) Book production;

(e) Tariffs;

(f) Products;

(g) Printing operations;

(h) Distribution operations;

(i) Policies and Procedures;

(j) Any agreements related to the operations of TRUDON (formerly known as TDS Directory Operations);

(k) Operational Agreement; and

(l) Sales and Marketing

2.7.10 Legal

(a) Contracts;

(b) Commercial disputes; and

(c) Litigation.

2.7.11 Information technology

(a) System documentation and manuals;

(b) Project, disaster recovery and implementation plans;

(c) Internet policy documentation;

(d) Computer policy documentation.

2.7.12 Administration

(a) Intranet;

(b) Correspondence with internal and external parties.

2.8 Other Information as may be prescribed - [Section 51(1)(f)]

No information has been prescribed.

2.9 Availability of the Manual - [Section 51(3)]

This manual has been made available to the Human Rights Commission, in accordance with paragraph 9(1) of the Regulations promulgated in terms of the Act and is published on the website of TRUDON (formerly known as TDS Directory Operations) ( www.trudon.co.za ).

Take Yellow Pages Mobile

Yellow Pages offers a mobile solution for all mobile devices. We have apps, a mobile specific website at m.yellowpages.co.za and our www.yellowpages.co.za website has a responsive design that will make our site work on your smart phone.

Come give us a go and try one of our mobile products below:

iPhone

Android Device

iPad

Windows 8

Windows Phone 7

Blackberry

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to view the information on the yellowpages.co.za web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;

use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

attempt to decompile or reverse engineer any software contained on the yellowpages.co.za web site;

remove any copyright or other proprietary notations from the materials; or

transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Trudon publishers of Yellow Pages at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on the yellowpages.co.za web site are provided "as is". Trudon publishers of the Yellow Pages makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Trudon publishers of the Yellow Pages does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Trudon Publishers of the Yellow Pages or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the yellowpages.co.za Internet site, even if Trudon publishers of the Yellow Pages or a Trudon publishers of the Yellow Pages authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on the yellowpages.co.za web site could include technical, geographical, or photographic errors. Trudon publishers of the Yellow Pages does not warrant that any of the materials on its web site are accurate, complete, or current. Trudon publishers of the Yellow Pages may make changes to the materials contained on its web site at any time without notice. Trudon publishers of the Yellow Pages does not, however, make any commitment to update the materials.

6. Links

Trudon publishers of the Yellow Pages has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Trudon publishers of the Yellow Pages of the site. Use of any such linked web site is at the user\'s own risk.

7. Site Terms of Use Modifications

Trudon publishers of the Yellow Pages may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to the yellowpages.co.za web site shall be governed by the laws of South Africa without regard to its conflict of law provisions.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.