Use this article as a starting point to troubleshooting your issues. Follow through it one step at a time until your issue is resolved, as it may not be necessary to carry out all the pointers.

This article contains links to several other articles, so once you have been through another article and your issues are unresolved, return back here and follow the next step.

Check software/hardware setup.

- Check that you have the latest software/firmware drivers from our website.

- Check that the FireWire cable is connected properly.

- Try using the supplied power cable.

- Try using the other FireWire port found on the back of your Saffire product, and also try different ports (if you have more than one) on your computer.

- If you have any other FireWire devices connected, try disconnecting them, as they may be restricting the FireWire bandwidth too much if connectedon the same bus.

NB: You may have more than one FireWire port on your computer. Note that they may be connected to the same bus, even though they appear to be physically seperate. This will be the case if you have a FireWire card with multiple FireWire ports on (all ports on the card will be on the same bus), and is also often the case if you have multiple ports inbuilt on you system.

- Check the chipset and type of FireWire card. We recommend FireWire 400-only, non-combo (i.e. not with USB AND FireWire ports) cards with either a Texas Instruments or a VIA chipset, from a known brand manufacturer such as Belkin, Lacie or SIIG.

- Saffire, Saffire LE, Saffire Pro 10/26 users: Increase the FireWire buffer size on your FireWire card, found at C:/Program Files/Focusrite [Saffire product]/Driver/ASIOControlPanel.exe (where [Saffire product] is the name of your Saffire product). Its default setting is 2ms, but you may find that increasing it helps connectivity and will improve audio performance, at the cost of increasing latency.

If after running this it flags up that your system is not suitable for audio use (you may also see high yellow and red bars which may indicate a conflict between devices), then contact Customer Support (link at bottom of page).

Mac specific points.

- Ensure you have installed the correct version of the AppleFWAudio driver. Instructions on how to check and if applicable, update this can be found here.

Failing these pointers, contact Customer Support detailing your system specifications and also all troubleshooting tips you have tried. If on a PC, screenshots of the PCI latency tool and the DPC latency checker will help speed the process of solving your issue.