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I have Kindle model D01200 the screen is frozen at my home

Customer Question

I have Kindle model D01200 the screen is frozen at my home page, i attempted a soft reset as I have before and it is still frozen, the green lite flashed as it does when it powers down but it did not and now I don't even get the green lights, my battery looks to be at 40%

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.