We’re currently dealing with a backlog of tickets right now, but rest assured that we’ll get back to you as soon as possible. Note that diagnosing this issue requires us to look at a traceroute from your server to ours, and this information is best not posted on a public forum, which is why we ask that you contact us through our contact form. Thanks for your patience!

Hi! Did you submit an issue referring to https://www.sinapsi.org ? I just searched our ticket system and didn’t find anything with that URL. 🙁 We definitely have responded to all tickets sent in a week ago. I apologize for this, but, could you submit another ticket?

I’ve searched high and low in our system for any tickets from you, and I can’t find any! I do not understand why this is. I’ve even asked my colleagues to look with me in case I missed something obvious, and I can’t find it. 🙁 You mentioned that you got at least one of our auto-replies, right? Can you tell me if it had a ticket number in the reply, or in the subject line?

You mentioned that you got at least one of our auto-replies, right? Can you tell me if it had a ticket number in the reply, or in the subject line?

Can you tell me if you were logged in to WordPress.com when you last tried to submit a ticket? Can you maybe try again? Alternatively, can you logging in to a different WordPress.com account, in case the issue is with the account that you’re using to contact us? I see no problems with it on our side but I want to rule out all possibilities.

Ah, so you never did get an auto-reply sent to your email. Ok; can you confirm which WordPress.com account you are logged in to, if you don’t mind saying so publicly? Like I said, we looked at the email address we have on file that is connected to the site, and we have not gotten any tickets from it in regards to this issue. As a reminder, we need you to contact us privately so that we can get a traceroute from you, and we don’t want to publish that information publicly.

Thanks! I still can’t find anything from you in our system, and I still have no idea why. Can you try the following, please?

1) Try from a different computer or a different browser
2) Log in to a different WordPress.com account, or, don’t log in to any account at all and just enter a different email address in the form.

To be transparent, I’ve looked at your WordPress.com account and I see no reason that you’d be blocked from submitting tickets to us, but just in case there’s a bug somewhere with your account / email address in particular for some reason, that’s why I want you to try with a different account or email address.

If that *still* doesn’t work, I’ll ask a developer to look through the ticketing system’s database (if possible) to see if your tickets get re-routed somewhere invisible for some reason.

Lastly, when you submit the contact form, keep your browser console open, and check if there are errors that happen when you submit something: