Frequently Asked Questions

Making a Reservation

What is required to make a reservation?

When you find the vacation home of your choice, you can either reserve the property online or speak with one of our Travel Coaches at 877.358.0596. When making your reservation, all we require is a 20% deposit non-refundable deposit, which is applied toward your total rental cost. The remaining balance is then processed 60 days prior to check-in and is non-refundable at that point.

When is my final payment due?

Final payment is processed 60 days prior to check-in. Please note if the final payment falls on a Saturday, Sunday or a holiday it will be charged the last business day prior to your final payment date.

Does the total include all taxes and fees?

Yes, the total includes taxes, and any applicable cleaning, processing or property protection fees. Please know that our managing partners may require a credit card to be held on file during your stay with them.

Is the home, town home or condo I see online the one I get?

Generally, Yes, we rent the specific property you see in full detail on our website. However, Think Vacation Homes also offers homes that do not guarantee a specific property.

Encore Resort, is a beautiful resort community that has a wide variety of homes that offer the same amenities and design. If reserving your stay in Encore Resort, the photos that you see are examples of what the home you will be staying in will look like, however they may vary in décor and floorplan. The bedroom & bathroom counts will always be based on the size home that you reserve and they will all be very similar to the photos that we have shared!

If the property you reserve has an address associated with it, that is the property you will be staying in. In the unlikely event that the property you reserved becomes unavailable, every attempt will be made to move your reservation to a comparable property.

Can I combine offers/discounts? Are there any blackout dates?

Only one discount, offer or special can be applied to each reservation and offers are not valid the week of a holiday, unless otherwise specified. Offers are not valid the week of a holiday unless otherwise specified. Holiday dates apply the weeks and the days surrounding Thanksgiving, New Year's, Easter and Christmas.

When is check-in and check-out time?

Since we want to ensure everything is ready for your arrival, you will have access to your home starting at 4 p.m. To ensure that everything is pleasant and enjoyable for guests arriving after your departure, we ask that you please depart the property before the indicated time on your reservation. If you’d like to request an early check-in or late check-out, please contact one of our Travel Coaches for availability and more information.

Do you offer travel insurance?

Yes. Travel insurance is available through Travel Guard. Travel insurance must be purchased directly through Travel Guard, or your preferred travel insurance provider prior to your 60-day final payment. Think recommends guests purchase trip insurance if concerned about possible interruption or cancellation of their trip. For travel insurance coverage information and pricing, please contact Travel Guard at 1.877.275.8311 or visit their website at MVP.TravelGuard.com .

What is the fee for Property Protection?

There is a fee for Property Protection and Processing that will be applied to each reservation. Property Protection provides a damage waiver that covers accidental or inadvertent damages. The value of damage waived is based on the property size and location. Please be advised that intentional damage or gross negligence will result in additional costs. Refer to the complete terms and conditions outlined on the website for the home you are considering for more information. Processing is included to cover Think’s administrative costs for the reservation. If you make a change to your reservation, there will be an additional non-refundable fee of $50, which will be charged at the time of the change. No changes can be made within 60 days of your arrival.

Vacation Homes & Area Information

How many people are allowed to stay in each home?

Occupancy may not exceed what is posted for each home, town home or condo. Maximum occupancy includes infants and children. The maximum occupancy is listed on the property page for each home.

Are the pools heated?

For homes with a pool and/or a spa, heat may be available for an additional fee. Please be aware that pool/spa heaters have electrical and mechanical components that can sometimes malfunction. Community pools are heated when the temperature dictates the need.

Is there a fully equipped kitchen in the vacation homes, town homes and condos?

Yes, every vacation home, town home and condo has a fully equipped kitchen. Please refer to each individual property page for more detail on what the property will include.

Is there a telephone at the vacation homes?

Yes, there is a telephone in every vacation home, town home or condo. Local calls are free and long distance calls may require a calling card or credit card number for usage.

Are the vacation homes cleaned daily?

No, homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge.

Are the properties non-smoking?

Yes, all properties are non-smoking. Smoking is permitted outside of the property only.

Are there any handicap accessible properties available?

Yes. Please contact one of our Travel Coaches for a list of handicap accessible properties.

Is parking available for multiple cars, RVs, buses or trailers?

If you and your group will be arriving with more than two vehicles, or any oversized vehicles, please contact one of our Travel Coaches prior to your arrival to inquire about the parking availability for the home you have rented. Also, please inform any guests who might be visiting for the day or evening that parking is very limited. Typically, parking is not available at the properties for RVs, buses or trailers. Please contact a Travel Coach if you need to make specific parking arrangements.

What should I do if I’ve left something behind in my vacation rental?

If you think you’ve left something behind after departing your vacation rental, please contact a Travel Coach for help.

Are there attractions and shopping nearby?

Yes, all homes are located convenient to attractions, grocery stores, drug stores, retail shops, local eateries and a wide variety of national restaurant chains.

Is there transportation to attractions?

Contact one of our Travel Coaches to discuss options available for you and your team as some communities do offer transportation.

About Think Vacation Homes

Is Think Vacation Homes licensed?

Yes, we are licensed in the state of Florida, and each home is licensed by the state to be rented as a short-term rental property.