Extremely important domain information

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Please read through this topic carefully, as the instructions must be followed in full to reactivate your domain.

If your website and email are not working, please check your domain status. This is done using a Whois Lookup. Enter your domain name and go through the CAPTCHA challenge, then click continue. Look for the domain status. If you see clientHold, then your domain has probably been suspended.

When a domain is registered you agree to maintain current contact information on the domain. ICANN, the governing body of domains, instituted a new policy in 2016; any updates will be required to be verified by the domain owner within 15 days, or the domain will be suspended until successful verification is completed.

If the email address is changed, then you MUST receive and verify the change to the new email address before the hold is lifted.
It is critical for everyone that you double check the contact information on your domains, especially the email address. After you update any domain information, look for the verification email and follow the instructions provided. If you are able to log in to your Homestead account, this is a very simple process.

If your domain is suspended, you will need to log into your Homestead account, proceed to the Domain tab, and update the contact information to trigger a new verification email. If you update the email address, you will have to verify that email address. NEVER use an email address associated with the domain that is already suspended. Please note in addition to updating the email address, a postal code and a state/province are also required.

This is not a Homestead policy, this also applies to all top level domains(TLDs). To ensure your website and email stays active, you can log into your account and update the domain information today if necessary.

View the screenshots below to see how to update the information.

1) Log into your account at http://www.homestead.com. Click on the domains tab, find the domain in question, and click the Edit Contact Info.

2) All the information in this picture is REQUIRED, except phone ext, fax number, and Address Line 2. If you live in a country that doesn't use the postal code, go to http://www.google.com and search for: postal code (insert your address) You must have a valid postal code. Your email address must be one you are currently able to log in to. Click Save

3) Keep an eye on your email. Usually within an hour you will receive an email asking you to verify the information There is a link on the email. You will be taken to a web page. You must click on the verify button. Once done, usually the domain will be up and running within the hour, but in some cases it can take up to 48 hours for all services to resume.If you cannot log in to the account, please continue reading.
If you do not have access to the Homestead account, then you will need to send an email to compliance@homesteadsupport.com. To prove ownership, you will need to send a color copy of a government issued ID, the best is a driver's license that has the same address as the account. Additional information may also be required if you updated the physical address or your license does not match the address. In each case you will need to prove the old and new information. You can do this by sending a copy of an old utility bill or other document. Compliance will respond to you in 24-48 hours. If the information you provide is not sufficient, then they will request something else.

Additional note: ICANN periodically sends emails to the domain owner. If your email address is out of date then you will not receive this email. If it bounces back to ICANN, your 15 days has begun. They will send several more emails to you, but you will not receive them at the defunct address. Your domain will be suspended, so please check the information on your domain and keep it current at all times.

I can't seem to find anywhere to access Homestead support. My website, http://art-and-portraits-by-margaret.com, has been down for several days. This is my busy time of year and I sure don't need this site to be inaccessible, especially as much as I have to pay for it! Does anyone know what is up or where I can contact Support?

Your domain has been suspended by ICANN. Please follow the instructions above to verify the domain information. Make sure to look at the official response as well to ensure you change the information in the right spot.

"Over the last 24 hours, Googlebot encountered 8 errors while attempting to retrieve DNS information for your site. The overall error rate for DNS queries for your site is 100.0%." When I try to load my site the server can't be found,

I have been trying to access my email accounts from homestead since Friday, October 17. I am getting the following error message: cannot send mail. A copy has been placed in your outbox. the recipient, my email address, was rejected by the server.

Your domain was suspended by ICANN. You will need to verify your contact information according to the instructions in this topic. Once you receive the email and verify, the domain will be reactivated. Full service is usually restore within an hour, but can take up to as much as 48 hours.

All of my contact information was correct, but I made a change to see if that would help. I have not received an email confirming my verification. I have been with Homestead FOREVER. My website had been up until I edited it yesterday. That is when I got the message that I had an issue with my domain. REALLY want this resolved!!

Oh good! I'm not very techy, so that will make it easy. I knew I could open the sub domain and see my website with the edits, but I really hoped I wouldn't have to change my original website address. OK....feeling relieved! Now, just patience for the 'work' to come through!

It had nothing to do with you editing the site. That is simply a coincidence. The verification process just happened to hit you at the time you were editing. I will look into this further if it still isn't up after the 48 hours have passed. I am sorry it is taking so long. I have confirmed again that the suspension has been lifted, so it is apparently still propagating.