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Pied Piper Studios Policies

We are happy to welcome you to the Pied Piper Studios family. Please take a moment to review our policies.
If you have any questions, please feel free to contact us by phone or by email.

Refund Policy

We offer the following refund policies. Only one policy will apply to the class your student is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Studio Refund PolicyWe proudly offer a 100% Satisfaction Guarantee. If you and your child are not completely satisfied with your Kindermusik experience and wish to withdraw from our program, simply let us know in writing before the 1st of the next month. No further charges will apply and your digital home materials are yours to keep and enjoy!

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer
any personal information regarding our customers or their students to any third
parties. Any information you provide about yourself or your students is held
with the utmost care and security and will not be used in ways to which you
have not consented.

Information gathered on our web site is collected and
used by us and SimplySignup. We will not collect any personal
information about adults or students except when specifically and knowingly
provided by them. If we collect any personally identifiable information about
students, we will first obtain their parents' consent. Examples of personally
identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals
for three main purposes. First, we may collect information for improving our
site by seeing which areas, features, and products are most popular. Second, we
may collect information in order to personalize the site for our customers. Third,
we may collect personal information from visitors who request additional
information about our studio, a Free Preview Class Coupon, or
who choose to register for classes online.

We hope that you will want to provide information about yourself, because it
will make your experience here more valuable to you. If you are comfortable
sharing some basic information, you will receive enhanced services that are
impossible to offer to anonymous users. Examples of such services may include
email notices of special and discounted items, e-newsletters, and special
mailings related to Pied Piper Studios, including free developmental
activities and special offers.

On occasion, we may also share non-personal, summary information regarding
our customers with unrelated third parties (for example, we may publicly
disclose the aggregate number of registered users of our web site). However, we
will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)—the highest standard in online encryption
technology—to ensure that your personal and credit card information remains
secure. SSL encryption allows you to register with confidence, knowing that
only you and Pied Piper Studios have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is
immediately encrypted for your protection. There are two simple ways to see if
you are on a secure page:

Look at the URL (website
address) in your browser. If you are connected to a secure server, the URL
will always begin with "https" rather than "http."

Most browsers display an icon
that indicates whether or not you have a secure connection. Look for the
unbroken key or closed lock icons in the bottom left or right corner of
your browsers.