As the jeweller is not a watchmaker, he/she even did not realise the watch is not working properly. It sounds like your watch is having jammed gear train or the jeweller did not know how to reset the watch. Go to this website: www.tissot.chIf you will not find solution there, you will have to look for watchmakers help.

There should be a RESET switch right beside the battery slot. It is usually either the 2 pins that allow the battery cover to hinge up or down, or a metallic strip right beside the hinge. You will see the word RESET underneath the metal strip with a small round metal piece right below it. You need to take a small jewelers screwdriver and push the metal strip down to make contact with the small round metal piece. This will reset everything back to working order. You can then go ahead and set the time, date, etc. Sometimes it is necessary to reseat the battery and do the RESET one or two extra times but it should reset. If after all these steps you still can't get your chimes to work you may have to get your watch looked at.

I suspect that there is a setting up procedure that needs to befollowed when the batteries have been replaced. (I had a similarproblem when I did this with my watch - although the hands were moving,they were incorrect!)

I was unable to find any instructions on their web site but if you go to their web site (/www.sekonda.co.uk/) or your own area web site for Seconda, at the top of the page you will see a store locator tab, click on this to find your local store and ask them for some instructions.

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If the clock is chiming like this it means that the hour hand is out. GENTLY loosen the hands, place the hour hand on the hour that the clock has chimed then fasten the hands in place. Gently move the minute hand clockwise Only, and check each hour that it strikes right. If the cuckoo has a button at the back use that instead. For more information email me at yvonne.finch@gmail.com

The controls on the back of the Ergo brand Wall Chime Clock are different than that of the Seiko. I'm not sure who makes the movement - probably Chinese or Asian. Anyway, always take the pendulum off the hook before moving the clock about as it can damage the mechanism. On the back, there is a dial for adjusting the time setting of the clock hands, which is awkward to use, but does work, easiest to leave it alone and use the minute hand, NEVER the hour hand. There is a dial for volume. There is a switch for type of chime - Westminster or Wittington. There is the night-time shut off or volume reduction. Some models have a switch for chiming every quarter hour. My advice is make sure you have fresh batteries, and set the switches on the back for the settings you want. Hang the clock, grasp the pendulum arm and re-hang the pendulum, making sure it's hooked in properly. Now, whatever the hands say the time is, ignore it for now, and gently move the minute hand backwards, slowly, to about 5 minutes before the top of the hour, then forwards to a couple of minutes past the top of the hour. This will cause the chimes to start. Let the melody play, then listen for how many "clangs" you get. That will tell you what the clock thinks the time is. For example, if it "dongs" 5 times, and you've set it to run silent at night, the clock thinks it's 5 p.m. If it's actually only 3:15 p.m., then gently run the minute hand backwards til the hands indicate about 10 minutes behind the correct time (it'll take you several minutes to complete the process) then gently move the minute hand back to about 5 minutes before the top of the hour, then forward to a few minutes past, and the chime will start to play the melody. If you let it, it will play out the full melody, then it will "clang" one more time than your previous test. Each time you move the minute hand back to 5 minutes before the hour, it advances the chimes by one hour. Here's a tip - you don't have to let the melody and "clangs" play fully, each time, once you know how it works. If you have it set to run silent at night (pre-programmed to silence after 10 p.m. to 6 p.m.), keep moving the minute hand back to 5 minutes before the hour, keeping track of how many times you've done it until you reach 10 p.m., or not, until you get to the point where you move the minute hand back and there's silence. At that point, the auto-silence mechanism is active, and the clock thinks it 11 p.m. So, from that point, keep repeating the process of gently moving the minute hand back and forth, from about 5 minutes to the hour, to a few minutes past, keeping track of how many times you've done it. After 8 sequences, you hear it start to chime again, at 6 a.m. So, at that point, go through the back-up and advancing of the minute hand sequence 9 more times, and on the 9th time, let the melody play, and let in "clang" to determine that you're indeed at 3 p.m., which you should be. Then simply gently advance the minute hand to the correct time, 3:10, 3:12, whatever, and you're done. You'll know for certain soon enough.

did you try installing an other battery ,sometimes batteries are no good. But your problem can be several things, including battery, or installation of battery not done properly. Another issue might be that the watch hands have moved and are bumping into each other and stopping the watch from moving. Check the hands and see if they are touching when you turn the crown. Another issue might be that your movement might be dusty or dirty and will need to be cleaned out. It happens and depending on the age its another likely cause. Those are the easy fixes and most common causes. Other issues involving taking the watch apart or fixing / replacing the coil spring.

You need a new battery, as there is not enough power to move both gears. You can send it back to Wenger and get battery replaced or just pop into your nearest watch repair shop and get it replaced. It will cost you $5.oo and will be done in 10 minutes time instead of months of waiting it back from Wenger. Rate me, plz.

There should be a RESET switch right beside the battery slot. It is usually either the 2 pins that allow the battery cover to hinge up or down, or a metallic strip right beside the hinge. You will see the word RESET underneath the metal strip with a small round metal piece right below it. You need to take a small jewelers screwdriver and push the metal strip down to make contact with the small round metal piece. This will reset everything back to working order. You can then go ahead and set the time, date, etc. Sometimes it is necessary to reseat the battery and do the RESET one or two extra times but it should reset. If after all these steps you still can't get your chimes to work you may have to get your watch looked at.

I think there would have been a minute spring coming from the back of the watch module to the backplate of the watch - this spring carried a vibration / beep which echoed off the backplate.
Chances are you have damaged this spring during battery change - as i did with my gShock.
Basically it's nackered!

I'm not positive about this, but I seem to recall that these type of clocks have two "silence levers" on the movement. These levers are located at the upper left and upper right corners of the movement as you face the movement from the back. The movement back panel has to be removed if it has one.

If the levers are pushed toward the chime rods, they will silence the hour or musical chime, depending on which one it is. I believe the silence levers are supposed to be moved away from the chime rods so the rods can retract and then strike the chime bars.