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Description

With the move to COVID-19 Alert Level 2 and in line with guidance from the Ministry of Health, we have restricted visiting at our care homes. You are required to phone the Care Home Reception before visiting and book in.

Te Whanau Care Home has an excellent reputation for providing a very high standard of care, in lovely, nurturing surroundings. The hospital was built in 2005 and is connected to the rest home, which has been extensively remodelled and refurbished.

Te Whanau is modern, light, cheerful and comfortable. The gardens and courtyard provide lovely views from inside, as well as sunny, peaceful places to sit outside.

Te Whanau is close to Levin's many shops and services. Our mobility van is out and about each day, so it's easy to get a ride to town or it's a pleasant walk.

Te Whanau is part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care.

As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers.

For more information, please visit the Bupa link.

Updated: 19 May 2020

Service/Facility Details

Service/Facility Details

Detail

Status

Contract with DHB

Yes

Certification

Yes

ORA Applies

No

Updated: 17 Mar 2014

Bed and Vacancy Details

Bed and Vacancy Details

Detail

Status

Approximate number of beds at this level of care

48

Vacancy

Yes

Long term. Please feel free to call Shani Fifita, Care Home Manager or come in and discuss the personalised care your loved one requires.

Testimonials

The caring attentiveness, individuality, welcome and kindness to mum and other residents is excellent.

Lovely home, Well Cleaned and good Staff.

Lovely Atmosphere.

I appreciate living in “Care” as opposed to living alone.

Staff are very kind.

Updated: 17 Oct 2014

Personnel

Personnel

Type

Hours Per Week

Status

Details

Registered Nurse

Yes

We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.

Healthcare Assistants/Caregivers

Yes

Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.

Physiotherapist

Yes

Available by referral

Occupational Therapist

Yes

As required.

Activities Co-ordinator

Yes

Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.

Hairdresser

Yes

Our hairdresser visits on a regular basis and provides a great service at a reasonable price.

Podiatrist

Yes

Our skilled podiatrist visits monthly or on request.

Dietitian

Yes

All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.

Accredited Visitors

Yes

This can be arranged on an individual basis.

Kaumatua

Yes

Chaplain/Spiritual Advisor

Yes

Weekly visits.

Other Personnel

Yes

A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on call.

Updated: 31 Oct 2014

Specialities or Areas of Expertise

Specialities or Areas of Expertise

Specialities or Areas of Expertise

Status

Details

Oxygen Management

Yes

We have registered nurses on duty 24 hours a day who can provide this level of care.

Gastronomy/Nasogastric Management

Yes

We have registered nurses on duty 24 hours a day who can provide this level of care.

End of Life/Palliative Care

Yes

It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.

Wound Care

Yes

We work together with GP's and specialist wound management nurses as required.

Diabetic Care

Yes

We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.

Continence Advice

Yes

We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request.

Stomal Therapy

Yes

We manage resident's needs and provide a range of products with visits by community nurse specialist on request.

Tracheotomy Care

Yes

Infection Control

Yes

We meet all infection control standards.

Surgical Followup

Yes

We are able to care for people following surgery and provide a range of convalescent care options.

Psychiatric Care

Yes

Community Health

Yes

Yes, we link with community health professionals as required.

Clinical Management

Yes

Our Clinical Manager works closely with the Registered Nurses and Caregivers to ensure excellent and seamless care.

Other Specialties

Yes

Available as required.

Updated: 31 Oct 2014

Respite, Carer Support or other Short Stay

Respite, Carer Support or other Short Stay

Respite, Carer Support or other Short Stay

Status

Details

Respite

Yes

We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.

Carer Support

Yes

We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.

Subsidised

Yes

A subsidy may be available.

Private Paying

Yes

We welcome people who are self funding

Booking can be made in advance

Yes

According to bed availability.

Updated: 31 Oct 2014

Features

Features

Feature

Status

Details

May Bring Own Furniture

Yes

Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.

Single Rooms

Yes

Rooms suitable for a couple

Yes

Large double room available

Ensuite

Yes

Most rooms have shared en suites between two rooms.

Alcohol Permitted

Yes

Negotiate To Bring Own Pet

Yes

We are happy to discuss options for your pets.

Phone Access In Own Room

Yes

You ar welcome to have a phone and internet installed at your own cost.

Resident can adjust heating in own room

No

Our home is centrally heated with underfloor heating.

Cater for under 65 yrs with Disability

Yes

We can discuss your special needs prior to admission.

Lounges/seating areas

Yes

Provide End of Life/Palliative Care

Yes

It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.

Day Programme for day stay clients

Yes

It is possible for people to join us during the day and return home at night.

Outings

Yes

As part of the activities programme, regular trips are provided to the local community. These can include shopping, sight seeing and picnics.

Whanau Room

Yes

We have areas available where residents and their families can spend quiet time together.

Maori Kaupapa

Yes

We respect all cultures.

Residents Committee

Yes

We have a care homes residents group with regular meetings. Bupa also has a National Residents & Relatives Association.

Family Committee

Yes

Combined with the residents committee above.

Newsletter

Yes

The Care Homes Newsletter is published on a regular basis.

Policy for management of challenging behaviour

Yes

Our staff are trained to recognise and manage a range of behaviours that residents may have.

Confused Residents

Yes

Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.

Smoking Permitted

Yes

Smoking is permitted in the designated area.

Updated: 31 Oct 2014

Special Features

Special Features

Te Whanau is surrounded by gardens and large lawns in quiet, peaceful surroundings. Within the home, it is light with wide corridors and a choice of comfortable lounge areas to just sit quietly and make a cup of tea or if you want, join in with the activities programme.

Bupa has no shareholders so all surpluses are reinvested into our care homes.

Bupa Care Services is a New Zealand company, part of the Bupa group, based in the UK. We are a private company, with no shareholders. As such, our primary concern is for our residents, with surpluses reinvested to enable Bupa to continually enhance our care.

The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives –so trust is intrinsic to the way we work.

Updated: 17 Oct 2014

Interests & Activities

Interests & Activities

A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.

Visitors are always welcome.

Updated: 31 Oct 2014

Additional Information

Additional Information

Topic

Details

Details about Meals

Our menus are dietitian approved and cater to individual preferences and requirements.