Empire Today's reply to:

Reply by Empire Today

Aug 21, 2010
Mr. and Mrs. Dunn, thank you for bringing your concerns regarding the installation or your shower to our attention. I apologize again for any inconvenience this may have caused you. Customer satisfaction is important to Empire and we take feedback from our customers very seriously. It is my understanding that we have discussed and finalized a resolution with you.
If you have additional questions, please feel free to email us at customersupport@empiretoday.com or contact me via phone at 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager

Then 4 months later it was leaking water through my ceiling a repair person came out said it was a crappy job and would be replaced.

Did not hear from them for 3 months and only when we called them back to see what was going they came and measured for a new shower pan came back 1 month later with the wrong one it has now been 5 more months without a shower and still have not heard from them.I will report this to the BBB and I will not continue to pay for this crappy job.

Had an Experience with Empire Today?

Comments

Also if you are interested take a look at some of my other topics about Empire Today. Take a look at the customer feedback and employees best of luck again.

Report

Helpful?
Yes 0
No 0

truthaboutempire

truthaboutempireJan 13, 2010#104095

First off I would like to say hello Stepphun it doesnt surprise me that your experience with Empire Today was horrible least to say.I have worked with them on many levels and my advice would be to steer clear of them.

Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.