Frequently Asked Questions

What is your sales policy?We offer 48 hour home trials. If you purchase a rug from Frank S. Eways, you can trade or return it at any time for another rug. We will always trade your rug in for a price towards a new or another rug to ensure you are 100% satisfied with your purchase. We ship anywhere! We offer free padding/underlayment with the purchase of a rug from us!

What is Microseal?Microseal is a permanent fabric and carpet protection. Microseal was specifically designed in England many years ago to permanently replenish the natural protective agent that a sheep produces for its own coat. In addition to wear and stain protection, Microseal provides substantial Sun fade resistance for wool. Microseal is EPA rated as safe non-toxic, non-allergenic, and eco-friendly. Unlike a typical fabric protector that only "coats" the fibre and breaks up easily, Microseal penetrates the wool fibre to its inner cortex and protects it from the inside out. Not only from permanent stains and wear, but also from Sun fade damage (nearly 100% on most fabrics according to 25 years of field and laboratory testing). Microseal is a proven product that is recognized worldwide as the best!

What is your cleaning process?We clean all of our rugs by hand. The process takes a little longer, but we are not a mass-production facility. We air-dust, vacuum, and then our experts will assess the best cleaning method to use for your rug. After cleaning, we hang the rug to dry at room temperature.

How long does it take?It depends, because we take the utmost care in cleaning your rugs, some take longer than others. Generally the process takes a week to ten days.

Do you sell underlayment/padding?Yes we do. We sell two different kinds, however, we can get any kind you request.

Is your cleaning solution green or safe for my kids and pets?Yes it is, we mix the same cleaning solution that my Grandfather did almost 85 years ago, it is non-toxic and safe for children and pets.

Will you pick up and deliver my rugs for cleaning?Yes we will. We will set an appointment that is convienient with your busy schedule. We will show up on time and move your furniture. We also have that personal touch, if need be, we will sweep and mop underneath before we return your nice clean rug.

Do you repair and restore rugs?Yes, we are a full service rug store. Our experts will examine your rug and give you an exact price quote prior to doing any work. The price we quote is the price it is, there are no surprises!