Description

Availability Studies are a systems research technique that academic libraries can use to identify errors affecting access to electronic resources. Comparing two availability studies conducted before and after troubleshooting showed a statistically significant decrease in errors from 38% to 13%.

      Can users get to the full text? How often do they get errors? What kind of errors? Should you be satisfied with your knowledge base (KB) vendor? Do you have enough full text in your collection? How often do your users need ILL? Are you teaching users what they need to know to successfully access e-resources?

 Availability studies can help you make a statistically significant reduction in errors  Supports evidence based librarianship      Advocate w/ vendors to improve metadata chain More full text resources? More ILL requests? Should first years avoid A&I databases? Do discovery services help or hurt?

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