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Play, read and watch our annual report

Our latest annual report reviews our service performance and community impact from April 2017 to March 2018. Much of the information is visual and we offer you another interactive experience like last year.

Arcon Housing will join Bolton at Home from April and deliver much-needed affordable homes in the North West. The move has been given final Board approval by both organisations following a period of consultation with tenants and other stakeholders. It sees Arcon become a subsidiary of the Bolton at Home Limited Group and the new partnership will help to deliver 1,400 new homes by 2023.

The first ever Food Poverty Action Plan for Greater Manchester was launched on Monday 4 March. Coordinated by Greater Manchester Poverty Action (GMPA), the Action Plan has been co-produced during the last 12 months by over 100 organisations, including Bolton at Home, from across the public, private and voluntary and community sectors, as well as individuals with experience of poverty. The aim is to end the scourge of food poverty in Greater Manchester.

A reminder that from April 2019, and where it is appropriate, we will require some customers to pay an increased estate maintenance charge and some to pay a new service charge to cover the cost of lighting in communal areas. We first wrote to customers between 12 and 17 November 2018 to explain plans to introduce some further charges and to get feedback on the impact this might have. We tailored the letters to people’s circumstances and properties. We are now sending out annual letters that will confirm precisely what you will pay for your rent and for any service charges from April 2019 to March 2020. This Q&A explains more.

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Our Privacy Notice

Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation, we have updated our Privacy Notice here. Please take a moment to read the notice and contact IG@boltonathome.org.uk if you have any questions.

Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. View our statement here.

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Customer notice

Bolton at Home staff will treat your home with respect and we ask that you give them the same consideration.

Your home is our workplace, therefore we would respectfully request that you do not smoke in the property during the visit and that if you have any pets, they are removed from our work area until the visit is concluded.

Thank you

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.

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Further information

Bolton at Home Limited, a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014, Registered FCA number 7684 of 98 Waters Meeting Road. RSH no 4568. VAT no 260 6510 28.