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How does this TXV installation grab you?

Company #1 installed the HVAC in my new home one year ago. Had lots of problems so went with Company #2 for service. Company #2 traced a cooling problem to an issue with the TXV. Before tearing into the unit the prognosis was a) sensing bulb lost charge or b) debris in valve. Plan was to replace valve.

What did he find? a) debris in valve, b) sensing bulb line very kinked and last but not least.........c) equalizer line cap still installed.

Company #1 installed the HVAC in my new home one year ago. Had lots of problems so went with Company #2 for service. Company #2 traced a cooling problem to an issue with the TXV. Before tearing into the unit the prognosis was a) sensing bulb lost charge or b) debris in valve. Plan was to replace valve.

What did he find? a) debris in valve, b) sensing bulb line very kinked and last but not least.........c) equalizer line cap still installed.

Here is a photo of the valve with the cap on.

As a home owner, what should I expect from Company #1?

You shouldn't expect anything....

But you could try contacting them. Make sure you have the bd vavle improperly installed, pictures of it, and the invoice from Company 2 stating the problem. Then you may be able to get something out of it.

Most companies would rather calm you down and make you happy than to have their name tarnished. But don't expect a lot. Just contact em and see what happens. Do it tomorrow on Monday morning. Go in to their office and speak with owner if you want.

Let us know how it turns out

I fully support the military and the War on Terrorism.

If you don't know, then don't do. If you don't know and still do, then be prepared to pay someone else a lot to undo what you did and then do it right.

If you do know, then do. But do it right. Otherwise, you may not be doing it long.

But you could try contacting them. Make sure you have the bd vavle improperly installed, pictures of it, and the invoice from Company 2 stating the problem. Then you may be able to get something out of it.

Most companies would rather calm you down and make you happy than to have their name tarnished. But don't expect a lot. Just contact em and see what happens. Do it tomorrow on Monday morning. Go in to their office and speak with owner if you want.

Let us know how it turns out

Here is how it turned out.

I spoke with the installer today. He denies installing the valve with the cap in place but he has no alternative explanation. He agreed to refund me the $506.00 that I paid for the replacement of the valve, a filter drier and the labor.