It's not, what's happing is the DVD is getting to close to the laser that readsit, burning that ring in it. Many people call this laser burn. 99% of the time it happens when you hit or move the console, shaking the DVD inside. Just have him lay the unit flat and install the games on the hard drive. This will reduce most of the risk, however, after your warranty is up check out this post (http://www.fixya.com/support/t1696669-fix_laser_burn_games) and you'll have the option to fix it permanently.

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