Conflict Resolution Services

CONFLICT COACHING

Conflict is inevitable in life, but you don't have to manage it alone.

Students are encouraged to responsibly and respectfully resolve their complaints and
concerns. But sometimes they need help to do that effectively, and that's what we're
here for. If you’re in a pickle and having a hard time managing or resolving any type
of conflict, the Ombuds can coach you through the resolution process to help everyone
reach a win-win solution. Conflict Coaching empowers students by teaching strategic
conflict resolution and communication skills that will benefit you for a lifetime.

All conflict coaching is confidential, and we don’t judge. We won’t take sides and
we try to look at an issue from all angles to help you reach the best outcome. The
goal is to put conflicts to rest before they escalate or become misconduct issues.

ADVANTAGES OF CONFLICT COACHING & MEDIATION

Learn strategic conflict resolution and communication skills.

Provides better communication between disagreeing parties.

You decide on the solutions to your conflict as opposed to a judge or arbitrator imposing
theirs.

Mediation helps end problems, not relationships.

Participants in mediation report higher satisfaction rates than people who go to court.

Mediation and conflict coaching is free for UVU students.

WHAT IS MEDIATION?

Mediation is set up to assist two or more parties in finding resolve to conflicts
through the use of a neutral third party. The third party facilitates discussion between
the dissenting parties and helps them brainstorm solutions and find resolve to their
dispute. Mediation is often a great alternative to formal action and provides all
parties with a sense of ownership and resolve.

THE MEDIATION PROCESS

Visit the Ombuds in SL 212b and fill out the necessary "Mediation Request Form."

You will also be asked to sign an "Agreement to Mediate Form."

A time is set up, usually two hours in length, and confirmed by both parties to meet
for mediation.

Prior to the mediation session, both parties agree to abide by the set mediation rules.

Following the mediation session, a detailed description of the agreement will be outlined
and signed by both parties.

STATEMENT OF CONFIDENTIALITY

All conversations with the Ombuds are confidential. The Ombuds will not disclose any
part of your conversation without your prior permission and no records are kept regarding
your complaints. If a matter becomes a formal action you cannot request the Ombuds
to advocate against, for, or in support of any position. This contract is absolute
and non-negotiable.