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The Regional Recruitment Manager, located in Orlando, is responsible for creating a pipeline of qualified and diverse 18 - 25 year old applicants who will be successfully admitted to the City Year corps from an assigned portfolio of accounts within the region. As an exemplary relationship manager, this role inspires and grows relationships at the institutional level and at the regional / national level to attract applicants well - suited to and well - prepared for City Year. As an engaging communicator, this individual coordinates and conducts recruitment visits and presentations, providing excellent customer service to leads and applicants, and serving as an ambassador of City Year values and culture. The Recruitment Manager reports to the Regional Recruitment Director.
Job Description
Recruitment Plan Implementation –Secure applications from primary and incubator accounts; Application goals are based on market, regional / national relations, and historical data; and Develop and manage strategic partner accounts which may include college counselor associations and regional / local affiliates of national partnerships.
Manage, Grow, and Develop Partnerships – Develop and implement a plan to build strong relationships with key stakeholders such as college career counselors, professors, and administrators, high school guidance counselors, and community leaders that produce a consistent and strong applicant pool from the portfolio; Develop and manage the portfolio and key strategic relationship with the goal of expanding the reach of the regional recruitment team; and Model best - practice relationship building.
Develop Strong Internal Relationships – Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of recruitment in a local, regional, and national context; Work with regional leadership to facilitate solutions to challenges of competing priorities and ensure that individual site needs are met while achieving overall regional goals; and Inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at home site.
Recruitment Events and Activities – Plan and implement 2 - 4 external engagements per week; Develop, coordinate, and conduct presentations at identified colleges and / or high schools and community organizations including career fairs, targeted student groups and classes, and tabling; Create innovative approaches to reach target student populations including frequent travel and occasional evening / weekend work.
Marketing Activities – Execute local marketing efforts on campuses and at adjacent locations; measurably raise awareness, familiarity, and understanding of applicant prospects on assigned campuses from portfolio of feeder schools; Build relationships within portfolio accounts that generate media opportunities; and Maintain an active presence on social media to support organizational and team campaigns and support institutional relationships.
Customer - Focused Lead Management and Application Generation – Implement standard lead management process to identify and cultivate leads through targeted, customer - focused multi - channel (phone, web, in - person) communication that ensures that leads are well informed about City Year and the AmeriCorps member experience; and Engage and support qualified and high priority lead prospects through application submission.
Performance Analysis and Strategy – In conjunction with team leadership, develop engagement strategies through use of historical data; Regularly compare activities to applicant and confirm yield and assess Return On Investment for campus activities; In conjunction with Regional Admissions team, use established AmeriCorps member profile to identify trends in successful applicants from portfolio schools; and Use real - time data to report on progress and course correct recruitment activities and strategy as necessary.
Regional Recruitment Team Growth and Development – Contribute to weekly calls with regional team to maintain connections and foster collaboration.
Manage Talent – May manage at least one campus - based Recruitment Ambassador at top tier school partner to supplement campus engagement; Conduct regular check in calls and hold them accountable to marketing and activity goals; and Contribute to team effort by accomplishing related results as needed.
Qualifications
1 + year of experience in relationship development with education or community based institutions (i.e. colleges, high schools, clubs) or equivalent experience.
Energetic, charismatic approach to engaging diverse groups of young people.
Strong written communication skills for internal and external audiences.
Deliver strong and inspirational messages to large groups.
Calendar management, event planning, and logistics experience.
Experience working in a team environment.
Analytical skills and problem-solving skills, finding both short-term and long-term solutions.
Exhibit a passion for City Year’s mission and values.
Ability to travel frequently within the Region and to multi - day events at City Year’s Headquarters in Boston.
Compensation and Benefits
Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

The Regional Admissions Manager ensures the admissions needs of the site are met, while supporting the matriculation of a diverse, prepared corps for the entire region. The role implements a consistent process that enables strategic intake, communication, customer service, process management, and placement of applicants at City Year locations. The role works closely with site staff to ensure the right AmeriCorps members are identified to fill the needs of the site, and will serve as the site point for Orlando and should be able to work in the downtown Orlando office.
Responsibilities
Implement and Monitor Strategic Admissions and Matriculation Plan: Ensure talent and diversity of applicants across multiple sites within the region with a particular focus on Orlando.
Customer Service Delivery: Implement a comprehensive communication and customer service plan; direct responses to general e-mail and telephone contact for City Year locally as well as regionally; respond to and route inquiries to appropriate team(s).
Increase Efficiency of Application and Selections Process: Working with regional leadership to identify and establish greater alignment with Service Impact and other relevant departments.
Implement Applicant Selections Process: Conduct admissions interviews and support interview days; facilitate applicant selections committees; manage applicant files; ensure AmeriCorps and City Year compliance.
Develop Strong Internal Relationships: Build and manage relationships with home site corps, staff, and leadership to address the evolving needs of admissions in a local, regional, and national context; work with regional leadership to facilitate solutions to challenges of competing priorities, and ensure that individual site needs are met while achieving overall regional goals; inform and implement the Senior AmeriCorps selections process, working closely with Impact Operations at the home site.
Serve as Home Site Liaison: Conduct annual interview training for selections interviewers at home site; support site leadership with real time recruitment and admissions data; provide local Recruitment and Admissions perspective in decision making process.
Confirmed AmeriCorps Member Management: Implement national strategy to retain confirmed AmeriCorps members through mailings, social media engagement, and general customer service; prepare incoming corps for service expectations, identify possible attrition risks within the incoming corps, and support corps background check and registration process.
Performance Analysis and Strategy: Compare site-based admissions performance and structure course correction as needed to meet interval goals; use data as a management tool.
Team Growth and Development: Attend quarterly regional team meetings, events, and calls; maintain connections and collaboration.
Regional Model Growth and Development: In partnership with other members of the National Recruitment and Admissions team, work with admissions teams and site leadership to continue building upon a regional/national recruitment and centralized admissions pool; travel to National Recruitment and Admissions meetings and events as applicable.
Qualifications
Bachelors degree or equivalent and 1 - 2 years of related experience.
Create persuasive written and verbal communication for internal and external audiences.
Experience working in a team environment.
Exhibit a passion for City Year’s mission and values. Ability to travel within the South Region and to multi-day events at City Year’s Headquarters in Boston as well as an annual Recruitment and Admissions taking place at any one of the City Year sites.
Preferred Qualifications
Admissions, development, or 1 - 2 years of service experience.
City Year admissions or service experience.
Experience in sales, customer service, human relations, volunteer, or corporate.
Compensation and Benefits
Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.
City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.