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Building an ‘Indian’ Retail Operating Model

12 February 2016

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The report discusses how changing consumer behavior can influence the creation of a retail operating model for India. The omni-channel agenda, coupled with the pressures of delivering superior customer experience and aggressive competition, will put the onus on retailers to develop an operating model, which is strategically aligned to business goals.

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Retailers Association of India (RAI) is the unified voice of retailers in India. A not for profit organization, RAI works with all stakeholders for creating the right environment for the growth of modern retail industry in India. Read More.