This course contributes to the requirements for CMC certification with theCore Competency focus area of Managing Client Relations, Advanced level$29 for IMC USA Members, $79 for non-Members

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Execution

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Learn these phases of a client engagementEnsure the client has a mutually beneficial project experience

Establishing a mutual understanding of your client’s project objective is one of the most important things you can do to determine project success. The objective of this workshop is to share tools and techniques that you can use to proactively manage your client engagements, ensure that you establish a mutual understanding of your client’s objectives and increase your chances of success.

The difference between quantifiable and unquantifiable project objectives

How to define meaningful assumptions and constraints

How to develop an effective deliverable acceptance verification process

The importance ofchange management

Before founding Ex Nihilo, Angela Dingle served as a Line of Business Manager with profit and loss (P&L) responsibility for over $40 million dollars in contract engagements for commercial, state and federal agencies. Angela is a Certified Management Consultant (CMC) with over twenty years of experience in business leadership, IT governance, risk management, compliance, software engineering, and quality assurance. She holds a Master of Science in Management Information Systems from Bowie State University, Bowie, MD, a Bachelor of Science in Computer Science from DeVry Institute, Columbus, OH and is Certified in the Governance of Enterprise Information Technology (CGEIT).

Angela serves on the Board of Directors for Women Impacting Public Policy (WIPP) Education Foundation. Angela is the former Vice President of Professional Development for IMC National Capitol Region. She is a member of ISACA and Delta Sigma Theta Sorority, Inc.