Support

Troubleshooting desktop notifications

Desktop notifications are triggered when a message arrives, and Zulip is not
in focus or the message is offscreen. You must have Zulip open in a browser
tab or in the Zulip desktop app to receive desktop notifications.

Visual desktop notifications appear in the corner of your main monitor.
Audible desktop notifications make a sound.

The most common issue is that your browser or system settings are blocking
notifications from Zulip.

Check platform settings

Chrome

Firefox

Desktop app

Click on Secure to the left of the URL bar. It should be green and
have a lock icon next to it.

Set Notifications and Sound to Allow.

Alternate instructions:

Open the Chrome Edit menu. Select Preferences.

On the top left, select the menu icon (). Select Advanced, and then Privacy & Security.
Click on Content settings (partway down the page), and select
Notifications.

If the Zulip URL for your organization is listed under Blocked,
select the menu icon () to its right, and
click Remove.

Next to Allow, click Add.

Paste the Zulip URL for your organization into the site field, and click
Add.

Open the Firefox Edit menu. Select Preferences.

On the left, select Privacy & Security. Scroll to the Permissions
section and select the Settings button next to Notifications.

Find the URL for your Zulip organization, and adjust the Status
selector to Allow.