terms of use

TERMS OF USE Below are our Contract Terms of Sale. By submitting your electronic/credit card payment, you agree to abide by these terms.

We are a custom design service, and as such, we spend a great deal of time on your project from start to finish. It is very important that you understand the process and are able to provide answers to your design process survey and specific feedback to the mock-ups you will be provided at each step.

In order to keep our design packages affordable, there are a maximum number of mock-ups and revision steps that we provide for each phase of the design process. We are happy to provide additional options beyond the package parameters for a small fee.

Based on the design package you selected, here is what you can expect from your design process:

Survey At the beginning of your project, you will be sent our New Project Survey. We have developed these questions through years of experience, to best help us understand your needs and desires for the project. Please take the time to fill it out as thoroughly as you can. Incomplete or vague survey answers can add days or weeks, and possibly additional charges, to your design process. If you encounter any questions while filling out the survey, please feel free to contact us by phone or email and we will be happy to help.

Logo Design If you have purchased an original logo design, up to 3 logo mock-ups will be created exclusively for your review, based on your survey answers. We will provide up to 2 revision steps on the logo concept of your choice. Additional logo concepts may be purchased separately – please contact us for details.

If you have purchased a website package without an original logo design, you will be provided with a text logo in the font and color selections of your choice. You may also use an existing store logo.

eBay Store Design What’s Included: If you have purchased an eBay store design, the following elements will be included: site header with logo and store navigation, site footer with copyright line, standard store search box, left navigation categories menu, homepage content/graphics, including text and promotional banners as requested. Also included are the store backgrounds, global fonts and colors settings.

Optional Add-Ons: There are also many add-on features available for your eBay store design, including: advanced navigation menus, dropdown menus, animated/rotating banners (JavaScript or Flash depending on functionality requested), scrolling marquee bars, customized internal pages, and more. These optional add-on features are not included in the standard eBay store/package price. If you request any of these add-on features, we will let you know the applicable pricing for their incorporation. Please ask us for a complete list of available add-ons.

eBay Store Subpages: We will include a header menu bar with navigation to your custom store support pages, as required. Subpages are custom created in your eBay Store Admin page and often include: About Us, Store Policies/Terms of Sale, Guarantee/Warranty Information, FAQ’s, Return Policy & Instructions, Size/Color Charts, Product or Brand Information, etc. We do not provide the content for your store support pages, you are responsible for creating and inputting this content. Custom subpages can be purchased individually for a per-page charge, please contact us for details.

eBay Product Listings: You are responsible for creating your listings on eBay, we do not develop or list your products as part of the store design.

Design Concept: The homepage design is developed based your responses to the design survey questions. It is extremely time intensive, as we design every website page completely from scratch, to your exact specifications and needs. We will provide one homepage layout concept that we feel best meets your requirements. If you are dissatisfied with the layout concept provided, you may request a second homepage layout concept. Additional homepage layout concepts beyond the initial 2, or additional revisions beyond 4 may be purchased for an additional fee – please contact us for details.

Design Revisions: Once you have selected a homepage concept, you may request up to 4 revision steps prior to coding and installation. If you require additional revisions, a per-revision charge will be assessed, so you should provide a complete list of change requests for each revision to avoid incurring additional charges. This is due to the number of hours required to complete each revision. Limiting your revision steps will also allow us to complete your design project in a timely manner.

Final Approval: When you are happy with the concept and any revisions completed, and have no further changes, we accept this as your final approval of the design. At this point, we will schedule your checkout, prepare your design for installation, and issue an invoice for any outstanding balance. If you request design graphics or layout changes subequent to coding and installation, an additional charge will be assessed based on the amount of graphics/recoding work required at our standard hourly rate. In order to avoid incurring additional charges, you should review your final mock-up very carefully before submitting your final approval.

eBay Template Design What’s Included: If you have purchased an eBay template design, the following elements will be included: site header with logo and store navigation, site footer with copyright line standard store search box, left navigation categories menu, editable content area including listing title, standard image gallery with onclick/onhover switching, item description text area, item specifics inset box (if requested), and terms of sale text areas. Also included are the listing page backgrounds, global fonts and colors settings.

Optional Add-Ons: There are also many add-on features available for your eBay listing template design, including: advanced navigation menus, dropdown menus, animated/rotating banners (JavaScript or Flash depending on functionality requested), scrolling marquee bars, auto-populating categories menu, auto-populating featured/related items, custom charts/tables, and more. These optional add-on features are not included in the standard eBay store/package price. If you request any of these add-on features, we will let you know the applicable pricing for their incorporation. Please ask us for a complete list of available add-ons.

Shared Design Elements: When an eBay store and listing template are purchased together, both pieces will incorporate the same background, header, footer, and navigation bar. The reason for this is twofold: (1) it is important to maintain consistent, memorable and recognizable branding between your listing pages and your storefront in order to build consumer trust and brand loyalty, and (2) our package pricing is based on consistent graphics between the two design pieces. If you request a different color scheme, header, footer, main navigation bar and/or overall layout for your eBay store and your listing template, we will incorporate this for an additional charge based on the amount of additional graphics and installation labor involved.

Design Concept: The listing template design is developed based your responses to the design survey questions. It is extremely time intensive, as we design every listing page completely from scratch, to your exact specifications and needs. We will provide one listing template layout concept that we feel best meets your requirements. If you are dissatisfied with the layout concept provided, you may request a second listing template layout concept. Additional template layout concepts beyond the initial 2, or additional revisions beyond 4 may be purchased for an additional fee – please contact us for details.

Design Revisions: Once you have selected a listing template concept, you may request up to 4 revision steps prior to coding and installation. If you require additional revisions, a per-revision charge will be assessed, so you should provide a complete list of change requests for each revision to avoid incurring additional charges. This is due to the number of hours required to complete each revision. Limiting your revision steps will also allow us to complete your design project in a timely manner.

Third Party Listing Services: During the initial design survey, we will ask you what listing service you will use to create your eBay listings, if any. The design elements that are incorporated with your custom listing template must be compatible with the service you have selected. If you need assistance with selecting a listing service, or with information on what features are available with your chosen listing service, please let us know before the listing template design is completed.

Final Approval: When you are happy with the concept and any revisions completed, and have no further changes, we accept this as your final approval of the design. At this point, we will schedule your checkout, prepare your design for installation, and issue an invoice for any outstanding balance. If you request design graphics or layout changes subequent to coding and installation, an additional charge will be assessed based on the amount of graphics/recoding work required at our standard hourly rate. In order to avoid incurring additional charges, you should review your final mock-up very carefully before submitting your final approval.

eCommerce Store Design What’s Included: If you have purchased an eCommerce store design, the following elements will be included: site header with logo and store navigation, site footer with copyright line, standard store search box, left navigation categories menu, homepage content/graphics, including text and promotional banners as requested. Also included are the store backgrounds, global fonts and colors settings. Some eCommerce stores may also include a set of custom shopping cart buttons and icons, depending on the availability within your chosen platform.

Optional Add-Ons: There are also many add-on features available for your eCommerce store design, including: advanced navigation menus, dropdown menus, animated/rotating banners (JavaScript or Flash depending on functionality requested), scrolling marquee bars, and more. These optional add-on features are not included in the standard eCommerce store/package price. If you request any of these add-on features, we will let you know the applicable pricing for their incorporation. Please ask us for a complete list of available add-ons.

Store Subpages: We will include a header menu bar with navigation to your custom store support pages, as required. Subpages are custom created in your eCommerce store admin panel and often include: About Us, Store Policies/Terms of Sale, Guarantee/Warranty Information, FAQ’s, Return Policy & Instructions, Size/Color Charts, Product or Brand Information, Contact Us, etc. We do not provide the content for your store support pages, you are responsible for creating and inputting this content. Custom subpages can be purchased individually for a per-page charge, please contact us for details.

Store Product Pages: Most shopping cart services allow full customization of the store homepage and general content/support pages only – access is not given to modify the layout or functionality of the category pages, item detail pages, or shopping cart/checkout pages. We include general global backgrounds, colors and fonts settings that will affect the appearance of these pages, but cannot incorporate additional custom design or alteration of the layout/functionality of these pages. Some eCommerce platforms (including BigCommerce, Shopify, and Magento) do allow for customization of the product detail page; in these cases, we can create a custom page template for you to match your design for an add-on charge. Since most sellers opt to use the standard layout on these pages, they are not included in the standard design package price.

Product Listings: You are responsible for creating your product listings, we do not develop or launch your products as part of the store design.

Domain & Account Settings: You are responsible for purchasing and setting up your domain name with your eCommerce software provider. You are also responsible for developing your store/selling settings, including credit card processor, accepted payment methods and terms, accepted shipping methods and terms. These aspects of your eCommerce store are unrelated to the design and are not included in our design package. If you require assistance with any of these functions, you should contact your eCommerce shopping cart provider’s technical support.

Design Concept: The store design is developed based your responses to the design survey questions. It is extremely time intensive, as we design every website page completely from scratch, to your exact specifications and needs. We will provide one homepage layout concept that we feel best meets your requirements. If you are dissatisfied with the layout concept provided, you may request a second homepage layout concept. Additional homepage layout concepts beyond the initial 2, or additional revisions beyond 4 may be purchased for an additional fee – please contact us for details.

Design Revisions: Once you have selected a homepage concept, you may request up to 4 revision steps prior to coding and installation. If you require additional revisions, a per-revision charge will be assessed, so you should provide a complete list of change requests for each revision to avoid incurring additional charges. This is due to the number of hours required to complete each revision. Limiting your revision steps will also allow us to complete your design project in a timely manner.

Final Approval: When you are happy with the concept and any revisions completed, and have no further changes, we accept this as your final approval of the design. At this point, we will schedule your checkout, prepare your design for installation, and issue an invoice for any outstanding balance. If you request design graphics or layout changes subequent to coding and installation, an additional charge will be assessed based on the amount of graphics/recoding work required at our standard hourly rate. In order to avoid incurring additional charges, you should review your final mock-up very carefully before submitting your final approval.

Social & Marketing Design What’s Included: If you have purchased a Facebook fanpage, Twitter page, or email newsletter design, your purchase includes one design concept (graphics, colors and content based on your existing website, if applicable), up to 2 revisions, coding and installation into your account.

Facebook Pages: We will create your Facebook fanpage per your survey responses and the requirements of the Facebook platform. Also included is a Facebook Profile ID graphic based on your store logo. Installation of the custom page requires the use of a Facebook-approved app, which we will select and install. The app we select will be free of charge to you, and may include a promotional link from the app provider below your custom page design. You may have the option of removing the promotional graphic/link by purchasing a paid monthly subscription; this is entirely optional. Please note that Facebook fanpages are not dynamic and not easily updated, so keep this in mind during the design process. The concept should be kept clean and simple, and should not include submisson forms or Flash animation.

Twitter Pages: We will create your Twitter custom background per your survey responses and the requirements of the Twitter platform. Also included is a Twitter Profile ID graphic based on your store logo. Installation into your Twitter account is included. Please note that the Twitter background is a static image and cannot include navigation links; you’ll need to include these in your Twitter posts/”tweets” that appear in the content area.

Email Newsletters: We will create your email newsletter design and functionality per your survey responses and the capabilities of your mass mailing service. You must have a professional mailing service in order to use a custom HTML email newsletter. These are the services that we work with: iContact, MobileStorm, ConstantContact. Installation into your listing service is included with your email design package. Your newsletter will be designed with dynamic content areas – that is, you will be able to add your own title, text info, and product/promotion images (if applicable). We do not create your individual newsletters/ads, this is your responsibility.

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2. Installation Process Terms Payment & Checkout Final Payment: Upon final approval of your design(s), you will be asked to submit your final payment (unless payment was provided in full at the start of your project).

Installation Information: At this stage, we will also ask you to provide your store account logins, FTP information (for your design graphics and scripts), and any other information required to complete the coding of your design project. Please provide complete and timely responses to these information requests; providing inaccurate logins, invalid FTP information, or skipping information we have specifically requested will delay the installation of your project and may incur additional charges.

Hosting: You will be required to provide a paid hosting account for the graphics and scripts that make up your design. Free hosting accounts, such as PhotoBucket or auction listing software that provide for product image hosting, are not adequate to maintain the high-resolution graphics and scripts files required for your site design. If you have purchased an eCommerce site design, hosting is typically included as part of your monthly subscription fee. If you have purchased an eBay store and/or listing template, you will need to purchase a dedicated hosting account through us, as eBay does not provide this service free of charge to its sellers. The OCDO hosting account purchase is required for all eBay design packages, we cannot install without it. External/third-party hosting accounts are not accepted for eBay design packages.

Logins & Security: Your online security is of extreme importance to us. We will not share your logins outside of our installation staff. We also use an encrypted keystroke-free password system and security filters to ensure your utmost protection when logging into your accounts online.

Installation & Testing: Coding & Testing: When we have received your cleared payment and complete installation/logins information, we will begin the coding and testing process. This is a labor-intensive process that typically takes several days to complete. We will develop your pages on our test site before publishing it live to your storefront. Once this step has begun it is very difficult for us to make additional changes to the colors, graphics, or design layout of your web pages; if such changes are requested subsequent to final approval, an additional charge will be assessed based on our standard hourly rate.

Post-Installation Review: After your web pages are installed please take the time to review all the text and links, and send us any modifications that need to be made within 14 days or less. There is no fee assessed for text or link changes within this installation and review period. Changes made after the 14-day review period, or changes requested to the graphics or layout of the design subsequent to installation, will be assessed an additional charge based on our standard hourly rate.

eBay Listing Templates: We will install your eBay listing template into your third party listing service software, if applicable. You must have a web-based service and provide us with login access in order for us to complete your installation for you. These are the web-based listing services we work with: Auctiva, ChannelAdvisor (Basic & Premium), Inkfrog, Kyozou, SellerSourceBook, SolidCommerce, Vendio. Additionally, we can prepare your template for use with the following web-based listing services and deliver the final HTML to you for your service rep to install directly: eFluent, SellerCloud. If you have a computer-based (non-web) service, we will prepare the template HTML and provide it to you with installation instructions; these programs include: Blackthorne, FarApp, Monsoon, TurboLister. If you do not have a third party listing service, we will prepare your template file for use with our free editor, and we will provide it to you along with instructions for use.

Template Testing: Once your template file is provided/installed, you will need to run a test listing through to eBay, to ensure proper functionality, and provide us with any requested modifications within 14 days or less. If you have modifications, also provide us with a link to your live test page on eBay so we can view and troubleshoot it for you.

Listings/Sales Downtime: We endeavor to make your design installation process as smooth and non-disruptive as possible. During installation, your product inventory will not be affected – your listings will still appear as available and sales may still be collected and processed.

Web & Search Engine Optimization: We provide basic web and search engine optimization (SEO) as part of our standard installation process, free of charge. This includes: web optimization/compression of all design graphics, optimized alt tags and title tags for all applicable design images and links, optimal placement and coding structure of all navigation menus, and streamlined, W3C-validated HTML/CSS code. We do not input store/page meta titles/tags or other advanced SEO as part of your design installation; if you require these services, we recommend that you consult an SEO specialist directly.

Backup & Restore Backup Files: Subsequent to installation and completion of any necessary final modifications, we strongly recommend that you make a backup copy of all files associated with your new design, in the event of an error, software glitch, hosting account failure, etc. We will also maintain a back-up copy of your files for up to 5 years in our digital archives. Should you require a reinstallation of your design for any reason, please contact us and we will provide you with a quote and estimated completion time. Additional charges will be assessed if you require rush re-installation to restore your site for any reason.

Instructional Training We will provide you with general information regarding your store and/or template installation once your design is live. We do not provide advanced training in HTML, software, listing, optimization, or other technical or marketing skills free of charge. If you require consulting or training in any of these areas beyond our standard FAQ’s/installation pages information, you can purchase telephone or live chat training with one of our web professionals at our hourly rate.

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3. Additional Terms of Sale The following additional terms apply to all design projects contracted with OCDesignsonline.

Copyright Your Copyright Stamp and Rights: We will include a copyright line at the bottom of all sites to protect your content as well as our design. Your new logo (if applicable), as well as all of your product images and text information, are your property and protected by this copyright. However, the copyright for the design layout of your custom website and/or auction listing template is retained by OCDesignsonline. This means you are not permitted to move, re-use, or sell your design, in full or in part, to another website URL or another party. You can also trust that we will never re-use or resell your custom design to another client.

Our Copyright Stamp and Rights: We will also include our third-party design stamp with a link back to our website. It is required that you leave this design stamp intact on your site. If you request removal of our design credit link from your site, you will be assessed a fee of no less than $150. Please note that the removal of our design credit link also voids your right to OCDesignsonline protection should your design graphics/code be stolen and reused by a competitor online. Removal or modification of the design credit link is a violation of our terms

For all eBay store and eBay listing template designs, our eBay-approved third party design credit stamp will appear above your design in the top right corner. This stamp is auto-inserted into your pages automatically through an external program. We are NOT able to remove, relocate, or otherwise modify this credit link in any way. It is required by OCDesignsonline and by eBay that this link remain intact and exactly as shown. Removal or modification of the design credit link is a violation of our terms.

Plugins and Custom Scripts: OCDesignsonline offers a wide variety of dynamic plugins and custom scripted features available through our add-ons page and our company developers. Note that your purchase of the right to use one or more of our plugins is limited exclusively to the website/seller ID it is purchased for and may not be duplicated, transferred, resold or modified in any way without express written permission from OCDesignsonline. Use of our custom add-ons is permission-based only and may be disabled and/or removed at our discretion if modification or duplication is discovered. The programs for our available add-ons run from, and will remain on, the OCDesignsonline servers and may not be duplicated in whole or in part under any circumstances without prior written consent.

PSD Design Files: If you purchase a custom logo design, we will provide you with your original logo files. For custom website or listing template designs, please note that we do not release the original PSD files that our designers create; these remain the property of OCDesignsonline.

Completion Times Since all of the graphics and coding work that we do is completely customized and done by hand, and we do not use generic templates or automated software to develop your designs, time frames for completion can vary widely. Average completion times may be provided on request for the scope of your project; however, you need to be aware that these times are not guarantees. Many factors will affect the completion time of your design, from survey to implementation, including: the length of our waiting list, the time of year you contract for your project (especially around the winter holidays), how quickly we receive your deposit and survey, how thoroughly your survey questions are answered, how complex your overall design is, how many pages you are receiving, how many revision steps you request, and how quickly we are able to communicate back and forth. Due to the variations in all of these factors, we cannot provide guaranteed delivery dates or windows for your project completion or installation.

Average time estimates are: 5 to 7 business/working days for your inital mock-up (from the date we receive your survey responses); 3 to 5 business/working days for each requested revision (from the date we receive your revision request); 7 to 10 business days for installation (from the date we receive your final payment (if applicable) and complete answers to our checkout/logins requests). Notes: (1) business/working days do not include weekends or holidays, and (2) these times are average estimates only, not guarantees.

Payment Terms and Refunds Policy All of the work that we do is custom and requires a high level of technical and aesthetic skill. We put many hours into research and design for each individual job that we take, and much of this time and effort is employed at the onset of your design process; therefore, our pricing is structured accordingly.

If your design project is $400 or less, you will be asked to submit your full payment at the start of your project. Should you subsequently choose to cancel the project prior to completion/installation, you may request a reimbursement of your payment, less the amount attributable to the labor hours already invested in the research, design, and coding (if applicable) of your project at the time of cancellation.

If your design project exceeds $400, you will be asked to submit a 50% deposit at the start of your project. Please note that this deposit is non-refundable, should you subsequently choose to cancel the project prior to completion/installation of your design.

Your final balance is due on completion of the design to your complete satisfaction and final approval, prior to installation of the design onto your website, eBay store, auction listing software, or other online account or digital file. Once payment is received in full, your design coding and installation will be scheduled and any requested logo or other design files will be delivered.

Installation Notes Please allow adequate time for the coding, installation, and testing process. We will be responsible for global store settings related to your design (fonts, colors, backgrounds). Please note that we are NOT responsbile for the management of your webstore, including: category setup, inventory listing or editing, advanced SEO, terms or support pages content, purchase/setup of your domain name, or other website management. This is the responsibility of your website administrator.

If you have questions not covered here, or need personal assistance with any of your design process steps, just let us know and we’ll be happy to help. Thank you very much for choosing OCDesignsOnline for your custom web design work!

Please keep in mind that we are located in New Jersey, USA on Eastern Standard Time, and are closed for weekends and national holidays.