Frequently Asked Questions

Will you price match a lower price I found?

Yes! As an authorized online retailer of Marc Jacobs products we will match our competitors' prices and also guarantee that you will receive a brand new, authentic frame with a full manufacturer warranty.

What's your return policy?

We will replace any defective or damaged item free of charge to ensure 100% satisfaction. We will also allow a one-time exchange for another frame of equal or greater value, if you are unhappy with your initial selection. Read the complete Returns & Exchanges Policy...

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INDEPENDENTLY OWNED SINCE 1997

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic.

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TERMS AND CONDITIONS — Some Restrictions Apply:

This offer may not be combined with other offers. CoolCash is accepted when using this offer. Does not apply to prior orders or exchanges. Ray-Ban, Oakley, Maui Jim & Salt Optics products are excluded from this promotion. Price matching does not apply.

For orders with Rx lenses, allow 7 business days for single vision lenses and 14 business days for multi-focal lenses. For returns, please contact us within 7 days of receipt of your order. Lenses are non refundable. Frames are subject to a 20% restocking fee.