Customer Reviews of AutoNation Volkswagen Spokane

After learning about the release of the Volkswagen TDI cars, I called dealerships all over Montana, Idaho and Washington. All were relatively pleasant to deal with. When I called AutoNation I knew I would be buying a car from them. I got all the information I needed and ended buying my car over the phone sight unseen. They even worked with me on the price of my car, which no other dealership would do, especially the one I deal with locally. I felt very comfortable with every aspect of the process. They even gave me a ride from the support to the dealership as I was coming from Montana to buy my car. I felt like I was among family the minute I arrived. I met everyone and got the our of the dealership. I test drove my car, which I might add had a full tank of fuel something most dealerships do not do anymore, I knew I made the right choice. I signed the papers and got on the road for my 6 hour drive home. They even called to check on me on the drive home. what a caring group of individuals. I will definitely be going back and would highly recommend them if you are in the market for a car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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36 Reviews

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Purchase oif Used 2007 BMW X5

by wkjibby on 06/06/2017

First time in the sales force was really nice and helpful. Since the car had some air conditioning problems, it took a little time to resolve. It was not a good time for the salesman to take time off so I dealt with the Sales Manager and a umber of people trying to get an answer on when the X5 would be back for me to have it checked out by my mechanic. Only issue was being able to talk to someone since everyone was busy all the time.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

AutoNation Volkswagen Spokane

by montanachek on 05/26/2017

After learning about the release of the Volkswagen TDI cars, I called dealerships all over Montana, Idaho and Washington. All were relatively pleasant to deal with. When I called AutoNation I knew I would be buying a car from them. I got all the information I needed and ended buying my car over the phone sight unseen. They even worked with me on the price of my car, which no other dealership would do, especially the one I deal with locally. I felt very comfortable with every aspect of the process. They even gave me a ride from the support to the dealership as I was coming from Montana to buy my car. I felt like I was among family the minute I arrived. I met everyone and got the our of the dealership. I test drove my car, which I might add had a full tank of fuel something most dealerships do not do anymore, I knew I made the right choice. I signed the papers and got on the road for my 6 hour drive home. They even called to check on me on the drive home. what a caring group of individuals. I will definitely be going back and would highly recommend them if you are in the market for a car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Why go anywhere else?

by Deckerks on 12/30/2015

Bryan G and Justin J really know their VWs! Test drive on Mica-Dishman road and enjoy their knowledge of German engineering! So happy with my new 2016 Jetta Sport!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Touareg purchase

by RUNRDOG1 on 12/17/2015

We recently purchased a used VW Touareg. Tylor E. was outstanding! He was very knowledgeable and friendly. He was able to answer all our questions. Thanks Tylor.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Sales Experience

by karen08 on 09/27/2015

Two words: Jacob Sanchez! I had a great experience working with Jacob. He was courteous, friendly and knowledgeable. I would not hesitate referring any of my family or friends to him!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

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sales Rating

John Ward

by Adam556 on 07/11/2015

Johnny was an authentic guy, he cared more about my needs than being a generic car salesman. Not once did I feel like I was being taken advantage of or felt like I was being lied to. John, as well as everyone at Autonation Volkswagen were honest and helpful. I never felt pressured or rushed. They were patient with me and my decision to purchase a new vehicle. I wouldn't hesitate to recommend a friend to buy a car through Autonation.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Logan Neil

by valr33 on 05/30/2015

I had the greatest experience purchasing my new Volkswagon Golf from Logan. He was no-pressure and straightforward. He went through the entire vehicle with me, showing me all of the features of my vehicle to make sure I was comfortable. I highly recommend using Logan as your sales representative.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Excellent Customer Service

by S_Brown on 05/27/2015

Our experience with Autonation Volkswagon was wonderful. Todd was attentive to what we wanted in a vehicle and made the transaction easy.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Sales review

by draudi on 05/26/2015

Tylor Eberle was our salesman and he was great. He leased us a brand new Audi A3, and I love it. The whole process was easy and efficient.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Ethan Monroe

by justint1 on 04/08/2015

Thanks to Ethan and the Volkswagon family for my new tdi. Ethan was a really great sales rep. thanks for the great ride!!!!!! I recommand autonation for car shopping needs.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

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sales Rating

A great experience

by ddavidson1 on 03/20/2015

Thanks to Tyler Eberle, his manager and great staff for making our buying of new Tiguan a very pleasant experience. They were professional, courteous and moved things along in short order. I will definitely buy from them again and would very much recommend them.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

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sales Rating

Dealing with Jacob Sanchez

by beetleowner2 on 03/14/2015

Recently purchased a 2014 VW GSR. I had to work last Saturday when my wife brought our 2008 new beetle in for service. She was the one that did most of the dealing on the new car, so when I arrived there after work, things were pretty much in line to expedite the sale. Jacob was very courteous, respectful and very knowledgeable on the vehicle we purchased. Would definitely recommend Jacob as a sales person, to any of my friends and family.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

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sales Rating

Car buying made easy!

by __Jason__ on 03/09/2015

I recently purchased a pre-owned vehicle from this dealership. I interfaced with John Ward, who helped me throughout the process. He was easy to work with, answered all my questions satisfactorily and took trouble to look up information that was not readily available and relay it back to me.
They have a good selection of cars to choose from. I will be recommending this dealership to my friends as well.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

1 Comments

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service Rating

First oil change-Audi Q3 2014

by Suzan17 on 03/09/2015

The only complaint I have about the service department, is that the loaner cars are always dirty. I would expect that they would be in pristine condition. Xay, my service tech, is always knowledgeable and prompt.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Fair, Professional, Courteous, Quick

by WorkingGuy on 03/01/2015

We were impressed with the people we met and worked with at Volkswagen Spokane, including sales, parts, finance, and the General Manager. The vehicle was clean, parked right up front for delivery where we could see it as we arrived, and the paperwork process was efficient and understandable. A great experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

John Ward

by RachealC on 02/28/2015

Recently had the pleasure having John help us with purchasing a used Subaru his knowledge and kindness made this process extremely easy he listened to are needs and found us the perfect car we could not be happier with are new car and the excellent service from John and the whole sales team at VW

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Taylor Eberle

by HawkNation14 on 02/28/2015

Recently bought a used car from Taylor his knowledge and great customer service skills made this process easy and painless I will not be going anywhere else and will be sending friends and family to get their next car from Taylor

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Great Buying Experience

by missydehn on 02/23/2015

We worked with Brian at AutoNation VW in Spokane, WA. He was wonderful to work with. His vehicle knowledge and laid back sales techniques were great. We didn't feel uncomfortable or pressured to buy during our entire visit to VW. He made us feel like he wanted to make sure that we found the right vehicle and the right fiancé option. We were interested in both the buying and leasing options and he explained the differences to us so that we could make the best choice. He also answered all of our questions and worked with us on in regards to our schedules. We will definatly be return customers to the dealership.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

1 Comments

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sales Rating

Passat TDI

by purpledana on 02/22/2015

We bought our TDI Passat from Justin and he was great. The buying process took a long time, but overall it was a great experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

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sales Rating

Great Service

by jdadm on 12/22/2014

I purchased an A6 TDI from Logan and Jacob. The whole process was easy with no high-pressure sales tactics. What has impressed me the most is the customer service after the sale. Jacob did a great job explaining the car and has followed up with several phone calls (from Logan too) to make sure that we don't have any questions or concerns about the car. They definitely have exceeded my expectations.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

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sales Rating

Smooth and Easy

by jwatson1 on 08/17/2014

Most individuals typically write feedback when they are upset with a situation. This is not one of those. I had a great experience this weekend with the staff at AutoNation VW in Spokane, WA. Tylor was my sales rep and he was able to answer all questions I had in regards to purchasing a CPO Jetta. The trade in process was fair and on par. I would recommend this dealership to a friend any day of the week!

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart

We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.

Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.

Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.

The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.

Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.