New seller here. Been getting decent sales, but not much customer feedback. I’ve only been up for a few weeks so maybe it takes more time than “the other site”? Do most customers leave feedback or do they not?

It usually is slow to start then when they do start coming in they can run
around 18% or so.
Then, they begin to decline and eventually settle in around 8-10%.
The 10% rule is a good benchmark to use, for simplicity sake.

Ive been here over a year and have 67 feedbacks. I am small but I don’t get anywhere near even 10% feedback.

I don’t worry so much about it but it’s nice to receive just for the sake of those buyers who it matters in their buying behavior.

I fulfull most of my own orders. I have a few things thru FBA still. I highlight the sentence on the packing slip neatly about how to leave feedback for seller. I write a short and sweet but personalized “thank you”.

I was surprised to see several people mentioning the “thank you”. I guess a certain customer group still likes “polite”. lol

I would not worry or obsess. It will come. Artisan gave you some excellent “bullets” to avoid the “bad” feedback and get the “happy” sort.

I don’t think the fb reminders are getting sent by Amazon. I’ve placed about 30 3p orders over the last 2 and a half months (both fba and merchant fulfilled), and received a total on one fb reminder (last week) on those orders.

I have used feedback services such as feedbackfive in the past and received a much higher percentage, but received a higher number if irritated customers leaving neutral and sometimes even negative remarks, one negative that simply said “you want feedback, here it is”

Amazon sends feedback reminders, which at the time I was unaware of. although most users do not leave feedback, as long as you’re selling quality items and shipping promptly you should receive a good amount of positive remarks. for users who do not leave feedback, its best to leave them be.

To those of you getting 15-20% feedback please let the rest of us know what you are doing. Do you request feedback by email? Request it in a product paper slip? or do you just let it go through its normal course with amazon.com asking for the occasional feedback?
those numbers even the 10% number seems very high. Anyone else feel that way?

also with regards to feedbackfive when calling amazon directly to ask them about the service they said no. Any other service that does the same basic services?

Actually that’s what we call an Amazon glitch that, not too long age, turned each and every seller’s name into “Forums User”, resulting in that ginormous number of posts. It was great fun, no one could tell who was posting and who was replying to which post.

It is very tough to get feedback on Amazon. I wonder if the same percentage applies to items Amazon sells directly. On the Ebay side of things a very high percentage of orders ger feedback. It is sort of the nature of things over there that goes way back. I prefer feedback because it really helps sales.