Applies to:

Symptoms

When the Windows services for the enterprise server are running, the Server Manager dashboard shows the managed instance as being up but the screen for the managed instance shows the instance as being down. However, there are still runtime metrics available via the screen for the managed instance. So, basically you cannot use the Server Manager to start or stop the enterprise server.

Uninstalling the Server Manager agent and then re-installing it and re-registering the Enterprise Server did not resolve the issue.

The following error message appears in the log for the Server Manager agent.

com.jdedwards.mgmt.targets.entserver.EnterpriseServer performDefaultConfigWARNING: Unable to configure the [JDE_CG] section of the JDE.INIjava.lang.NullPointerException at com.jdedwards.mgmt.targets.entserver.EnterpriseServer.getDevStudioDir(Unknown Source) at com.jdedwards.mgmt.targets.entserver.EnterpriseServer.performDefaultConfig(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:597) at org.apache.commons.modeler.BaseModelMBean.invoke(Unknown Source) at com.jdedwards.mgmt.JdeModelMBean.invoke(Unknown Source) at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:836) at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:761) at javax.management.remote.generic.ServerIntermediary.handleRequest(ServerIntermediary.java:280) at javax.management.remote.generic.ServerIntermediary$PrivilegedRequestJob.run(ServerIntermediary.java:951) at java.security.AccessController.doPrivileged(Native Method) at javax.management.remote.generic.ServerIntermediary$RequestHandler.handleMBSReqMessage(ServerIntermediary.java:727) at javax.management.remote.generic.ServerIntermediary$RequestHandler.execute(ServerIntermediary.java:629) at com.sun.jmx.remote.generic.ServerSynchroMessageConnectionImpl$RemoteJob.run(ServerSynchroMessageConnectionImpl.java:266) at com.sun.jmx.remote.opt.util.ThreadService$ThreadServiceJob.run(ThreadService.java:208) at com.sun.jmx.remote.opt.util.JobExecutor.run(JobExecutor.java:59)