Transactions at Self-Service Kiosks are growing better than 7% per year in North America with transactions expected to grow past $1.0 Trillion per year through the devices by 2014. This study looks at arguably one of the more dynamic yet most difficult areas to define in the IT sector - namely Self-Service Kiosks. Key to any review of Kiosks is a definition of what types of kiosks that are included. In this study we ventured beyond retail in the breadth of our discussion, but focused only on those devices where payment is currently or soon to be taken. As a result, we came up with the following 6 categories:

Ticketing Kiosks - Those found at airports, amusement parks, bus terminals, parking, movie theaters and subway/train stations that enable a customer to purchase a ticket for a ride or attraction. These are different from the third category "Check-In" kiosks in that they are the first-contact in the transaction.

Check-In Kiosks - These are kiosks that confirm previous payment. These are quite common in lodging and travel settings.

Food Ordering Kiosks - These are devices that allow either fast food or casual dining customers to place their orders and make payment without input from employees who are then redeployed to order fulfillment.

Postal Kiosks - These are the new kiosks installed in the US Postal Locations to handle the mailing of letters/packages.

Other Retail Kiosks - This group consists of a wide variety of transaction kiosks that may be found in retail and hospitality settings.

INTRODUCTION

IntroductionSelf Service Kiosks DefinedSelf Service Basics

1. CURRENT TRENDS/CHALLENGES IN KIOSK SYSTEMS

1.1 Shoppers Still Want Self Service Options1.2 The Expanding Impact of Mobile1.3 No News is Good News for Self Checkout?1.4 The Death Knell for DVD Rental and Airline Check in Kiosks was Premature121.5 Virtual Stores1.6 Big Boys Have Entered the Fray1.7 Gesture Based Technology and Augmented Reality1.8 Where is the Line of Demarcation?1.9 Security Concerns1.10 Pay at the Table1.11 The Technology is Great, But…1.12 Open Thread