How can we help you?

I need a road repaired
I need something removed from a road
I need signs, signals, or guardrail repaired
I need new signs or traffic devices installed
I need to report an issue on a sidewalk, or pedestrian or bicycle path
I have a question or need information
I want to submit a claim (includes mailbox damage)
I want to submit a compliment
Other

Where is it located?

How can we repair this road?

Thank you. You'll be able to give us more details about your need after you tell us where it
is in the next step.

What do you need removed?

Where is it located?

In the road
On the shoulder or median

What kind of animal was it?

Where is it located?

In the road
On the shoulder or in the ditch
Overhanging the road

VDOT is responsible for mowing vegetation on state maintained roadways only. Mowing is scheduled on an annual basis and typically begins in late April and ends in late October. On interstates, primary roads, and high-volume secondary roads, crews mow up to 18 feet from the pavement’s edge or to the center of the adjacent ditch.
On Low-volume primary, most secondary roads, and subdivision routes, crews will mow up to nine feet from the pavement edge.
Safety is our top priority. If citizens feel that there is a safety or sight-distance issue we ask that they report it to us and we will investigate it.

Where is it located?

In the road
On the shoulder or in the ditch

Thank you. You'll be able to give us more details about your need after you tell us where it
is in the next step.

What is the problem with the signal?

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

What type of maintenance do you need?

Please continue on to give us more details about the compliment on the following pages.

Please continue on to give us more details.

What is your question about?

511 Virginia provides free real-time information about road conditions, construction delays,
and other incidents to the traveling public. The 511 website provides information about lane
closures, the ability to view traffic cameras, and the option to sign up for email alerts to
deliver personalized, real-time traffic information on roads of interest.

E-ZPass speeds up the process of passing through tolls by letting drivers prepay
electronically. Drivers attach a small electronic device to their windshield or license
plate and tolls are automatically deducted.

All driver and vehicle licensing and registration in Virginia is handled by the Department
of Motor Vehicles, an agency separate from the Virginia Department of Transportation. Any
questions related to driver or vehicle licenses and registration should be answered on the
DMV website.

The Adopt-a-Highway program provides an opportunity for you or your family, business or
civic group to clean up litter. In 2012, more than 1,000 groups totaling more than 16,000
participants collected upwards of 25,000 bags of waste.

VDOT's workforce builds, maintains and operates the country’s third-largest highway
system. Most importantly, we serve more than eight million residents!There are plenty of
opportunities to make your mark.

The Virginia Department of Transportation (VDOT) is responsible for building, maintaining
and operating the state's roads, bridges and tunnels. Virginia has the third-largest
state-maintained highway system in the country, behind Texas and North Carolina.

As you continue through this form, please tell us where you'd like us to consider adding new signs or traffic devices and why you think they are important.

Individuals who believe that they suffered damage to their property due to the negligence of VDOT or its employees may submit a claim for potential reimbursement.

VDOT administers property damage claims in the amount of $5,000 or less. If you are seeking reimbursement for bodily injuries or property damage greater than $5,000, please refer to the Virginia Tort Claims Act. Please be aware that VDOT cannot provide legal advice.

Submission of a tort claim does not mean VDOT accepts liability and will pay the claim. VDOT is not an insurer of Virginia’s highways. Payment of a tort claim will only be made if a determination is made that VDOT or its employees were negligent.

Your contact or interaction with VDOT about your claim may not constitute notice to the Commonwealth under the Virginia Tort Claims Act.

Other state and local government agencies and contractors work on Virginia’s roadways and may be responsible for liability claims associated with their work.

Please note, you will need to upload the following information:

One estimate to repair (a second estimate will be required if VDOT decides to pay a claim) or proof of repair;

Any pictures you wish to include; and

Any additional supporting documentation that you would like the Tort Claims Section to consider in the determination of your claim

Note: VDOT does not maintain roads in cities, towns, or in Henrico and Arlington
counties, except for interstates and major primary roads.
VDOT does not maintain all sidewalks, or pedestrian or bike paths. Some may be maintained by localities.
Please submit a separate report for each request.

Missed Cul-de-Sac:

In subdivisions, the main roads will be repeatedly plowed. Once the storm has stopped and those roads are clear, crews focus on residential streets and cul-de-sacs.

Plow Driver Complaint:

Snow plows occasionally block driveways with snow. VDOT would avoid this if possible, however it is a by-product of making as many roads passable as quickly as possible.

Trucks with their blades up may be spreading salt and sand or may be headed back to the maintenance yard for more salt or abrasives.

What type of debris?

Number of lanes affected?

How large is the tree/limbs?

Number of lanes affected?

Are there utility lines involved?

No
Yes

Number of lanes affected?

How deep is the water, in inches?

Important Information:

If you have a medical emergency, call 911.

Emergency responders will work directly with VDOT to get to you if needed.

If your road is state maintained, VDOT is responsible for clearing it. However, the Customer Service Center cannot tell you when your road is scheduled to be plowed.

Where is the animal?

Where are the trees or limbs?

Where are the bushes or tall grass?

Where is the debris?

Where is the item you would like removed?

Where is the drainage problem?

Where is the pothole?

Where is the problem?

Where is the damaged guardrail?

Where is the problem?

Where is the issue you are reporting?

Where would you like a new sign or traffic device?

Does your question involve a specific location?

If not, feel free to continue on and ask us your question along with any details you'd like to add.

Please provide a specific location related to your claim

Please provide the location associated with your compliment

Providing location information will help us ensure your feedback is delivered to the correct work group or individual.

Does your request involve a specific location?

Providing location information will help us ensure your request is delivered to the correct work group or individual.

You can tell us the location by using the search bar on the map, clicking on the map or entering an address below the map. The Customer Service Center cannot process requests that do not include specific addresses or location details.

Tap and drag
to mark the location

Provide the nearest cross street or intersection and any other specific location details

Note: If your problem is located at a specific address, please verify that the location in
the field above matches the address you may have searched for.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what would you like done.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what would you like done.

Please tell us more about your issue.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Is it blocking the road or affecting the flow of traffic?
- What would you like done?

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what you would like done.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please describe the size of the pothole. (ex: Pothole is approx. 1 ft wide)
- Please indicate if it is affecting the flow of traffic.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Describe the length of the roadway that needs attention.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Tell us about the debris you saw.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Please tell us more about your issue.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
Please tell us more about your problem.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the signal problem.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the signal problem.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the sign problem.
- Please indicate if the sign is down, damaged, or missing.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the sign problem.
- Please indicate if the sign is down, damaged, or missing.

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the guardrail problem.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Please tell us more about your issue.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the traffic device that needs repair

Is there anything else we should know?

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
Please describe the new signs or traffic devices you would like us to consider.

What is your question?

Please tell us more about the issue?

Answering the following questions here will help us address your issue properly.
- Please provide details regarding the location of the issue. (ex. Where on the bike path is the issue located? Is there a landmark close by?)
- Please provide details regarding the type of problem being reported. (ex. Is the issue on a concrete sidewalk, or an unpaved bike path?)

What would you like to share?

Please describe your request or question.

Tell us more about your claim request.

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please give more details about your loss or damage.
- Be sure to include the date and time of the incident, your mailing address, and specifics regarding the damage that was incurred.
- Note: We will not be able to process your claim request without your phone number and mailing address.

Anything else we should know?

Give us details about your service request.

Do you have an image or file to share?

We can handle JPG, PNG, GIF, BMP, TIF, DOC, PDF, TXT, or RTF files that are 6 MB
or less.

How can we get in touch?

Your first name

Your last name

Your email address
Checking Email Address availability...

We'll use your address to send a confirmation email or to let you know if we can't process your request.

Phone number

Want to get automated status updates on this request?

Yes, I do.

Which contact method would you prefer?

Email
Phone
Text Message

If further information is needed about your request, you will be notified by phone or email.

Want to create an account?

Yes, I do.

Creating an account will help you track the status of your future requests, receive automatic status updates and manage your contact preferences

Connect With Us

Need Help? 800-FOR-ROAD

This website includes hyperlinks to sites neither controlled nor sponsored by VDOT or the Commonwealth
of Virginia. Links may open in a new window. Some resources on this site require the
Adobe Reader and
Flash Player and the
Microsoft Word,
PowerPoint and
Excel viewers. If you wish to receive this content in an accessible format per Section 508 of the federal Rehabilitation Act, 29 U.S.C. § 794 (d), please call 800-367-7623.