CQC rates Wiltshire care service ‘good’

3 March 2016

An innovative home care service from Mears and Wiltshire Council has been rated as ‘good’ by the Care Quality Commission (CQC).

The CQC inspection found the Help to Live at Home service was safe, effective, caring, responsive and well-led. The inspection team spoke with 32 people who used the service, 10 relatives and 17 Mears employees, including managers and carers.

One person receiving care from the service told the inspectors: “My carer is lovely and she always takes the time to help me with my bathing and dressing so I don’t feel rushed. I couldn’t ask any more from her.”

Another person said: “My regular carer is like a member of my family now and they all know her as well. She is just so patient and caring and it is a pleasure to have her here with me. She gives me confidence to try and do some things with her help.”

Help to Live at Home takes a different approach to commissioning services based on outcomes. Instead of the traditional ‘time and task’ care model, Help to Live at Home focuses on what people want from their care. The aim is to help people regain independence and prevent their need for care from increasing. The model has proved to improve people’s quality of life and decrease the need for longer-term care.

Maggie Rae, Wiltshire Council corporate director said: “Help to Live at Home provides a service based around a person’s individual needs and this has proven to be really effective.

“This positive rating reaffirms that this model of working is benefitting residents and they are receiving high quality care that supports them to be independent and comfortable in their own environment.

“We will maintain the hard work to ensure this service continues to be as good as it possibly can be.”

Keith Humphries, Wiltshire Council cabinet member for adult care, said: “I’m really pleased that the outcome of this inspection reflects what we already believe – that Help to Live at Home works for our residents and is providing the type of care they want.

“We will continue to adapt and improve the service so it meets local need.”

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