Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

She stole our money and will not pay it back it includes over $4000 worth of deposit plus one month of rental that SHE never paid. She was supposed to reimburse us, but never did. She claimed it got lost. Come to find out, it was redeposited back into her account.

Also her terms of agreement in the original emails are TOTALLY different than what she has in the contract that she gives you. IF you do not ask she does not tell that she has a 2nd contract. It is definitely a bait and switch.

In the several months that I used Master Home Investments and Erin Dykstra She worked maybe 10% of the time. Whenever a problem arised! I had to do the work. There is no sense in hiring her for her "services" because she gets paid and you do the work!

She also failed to mention that the tenants in our home did not pay, and she did not tell us for over a month when the next payment was due...guess what our credit got damaged!

This is not the first incident, and will not be the last. She does already have a lawsuit on her! More will come!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: MHStaff - (United States of America)

SUBMITTED: Wednesday, June 20, 2012

POSTED: Wednesday, June 20, 2012

We would like to set the story being shared here straight as this comment is completely un-true. Master Home Investments or Erin Dykstra nor any employees or affiliates related ever stole any money. This is a 100% FALSE statement and completely unwarranted. The homeowner/seller contacted the service and requested to have us place a qualified/screened Lease Option to Purchase Tenant/Buyer placed in their home in order to "Sell" their house that was prior not producing any results otherwise from being on the market FSBO or For Sale via Realtor.

This was accomplished. Also, everything is set up in "Favor" to the Seller. The agreements are drawn up in such a way that the "Seller" is able to sell their home for FULL MARKET VALUE or a fair price that has been agreed upon between Seller and Buyer. They do not have to pay "us" ANY fees or commissions EVER. "We" get paid by the BUYER. What the "Buyer" pays "Us" has absolutely nothing to do with the "Seller", nor does it affect the Seller's profit in ANY way. The Seller receives the agreed upon purchase price just as desired and agreed upon.

OUR fee from the buyer does "not" come out of the Seller's pocket and/or profit in ANY way whatsoever. It is evident that this Seller thinks that they are entitled to "Our" fee for "Our" service. That does not make any sense. It is agreed upon from the VERY beginning by "All" parties involved, just what all is going to transpire from the very start. When signing agreements, and ours are very short and easy to understand by the way, it is the responsibility of the seller's to read through the agreements prior to signing just as it would be in any situation involving contracts of any nature.

It even advises the Seller in our agreements to take the contracts to an attorney or even Tax Accountant prior to signing to receive any further clarification if needed. We are not "Hiding" anything. Everything is very clear and very easy to understand. The Seller in this case obviously agreed to everything or the transaction never would have happened. :) I would also like to address the fact that the person writing this complaint said "they" had to take care of the maintenance and/or repairs to the home themselves while the Tenant/Buyers were in the home.

This is NOT true. Everyone from the very beginning and as outlined in the agreements that everyone signs, sellers and buyers alike, CLEARLY states that the Tenant/Buyers are held 100% legally responsible for any and all repairs for the home upon agreement to Lease Option to Purchase. They are buying the home and lease to owning the property in AS IS condition. The Buyers have all the time they need to inspect the property and/or pay to have inspections done just as with any normal purchase of a home. The Buyer's know UP FRONT that they will be Lease to Owning this property in AS IS condition and they will be held 100% responsible and liable for any repairs and/or maintenance to the home if they choose to proceed. In MOST cases the Tenant/Buyers improve upon the property and even make upgrades "With" prior written permission of course.

The buyer's that choose to proceed agree to this entirely and happily as they are being given a wonderful opportunity to be able to purchase a home via TERMS as opposed to having to qualify for a mortgage today, giving them the time they need in order to get on a plan with a mortgage broker and fully qualify for the mortgage that will cash the Seller out in full transferring title to the new buyers name in completion. So again, if there are repairs that need to be made while the Tenant/Buyers are in the home, the Tenant/Buyers take 100% responsibility for that themselves. The Seller does NOT have to do this. It is the Buyer's legal responsibility and they know this and agree to it.

If you read through the original report/complaint that this individual left, you will find that the things they are saying really does not make any sense. For example when she said we "Claimed" the deposit was lost? First of all, we do not "Lose" anything. And we most assuredly would NEVER tell someone we "Lost" their deposit. That just does not make any business sense at all. In addition, the $4,000 that this person is talking about was not "Even" a deposit. This was "Our" fee that was paid to "us" by the Tenant/Buyer. It was not, nor ever is a "Deposit".

I would like to end this returned comment that truly needed to be addressed and made clear by saying that there are all sorts of individuals in this world. We cannot control or make decisions for "Other" people. We cannot control how "Other" people perceive things or situations. We do our absolute best to ensure every transaction is completely understood by all parties involved prior to going forward with the transaction. We only shoot for WIN/WIN/WIN results. Nobody can predict how other people will respond or react to any situation, thus disagreements arise.

We provide a wonderful service to both Buyer's and Seller's alike and this has been proven over and over through the years as we have helped a great number of Sellers "SELL" their homes when they were not able via themselves or the traditional method. We have helped a great many buyers to obtain their dream of true home ownership. We absolutely love what we do and will continue to do so as long as we choose to continue with making a positive difference in peoples lives.

We also advise our Tenant/Buyers in the way of sharing valuable resources such as Attorney Ran Credit Restoration and Mortgage Assistance in order to help with their qualification process for obtaining the mortgage they need to purchase the home. There are SO many benefits to Both the Buyer and the Seller when utilizing a Lease Option to Purchase program in order to get their home sold. We have set everything up in such a way as to benefit both parties in the best way possible for both sides who are trying to accomplish the same end goal! The Sale/Purchase of the home! :)

We truly feel sorry for the individual who made this comment and only wish the best in their future to come. It is obvious to us that they did not fully understand how this transaction worked even though it was fully explained to them and written out clearly in the form of the agreements. This could have been cleared up at anytime by having a nice mutual conversation. We can NOT steal money from someone who never gave us the money in the first place. We are paid by the "Buyer" NOT the seller. Also, we are not "Hired" by anybody, so that comment makes no sense either. The Seller never hired us, nor did they pay us anything. We do not charge the Seller a dime. In ADDITION? The "Fee" that the Buyer pays us get's applied 100% towards the end purchase price when they finance into the home! Also, we always notify our Seller's in the rare occasion of a Tenant/Buyer not paying thier rent on time.

All of this can be fully explained by talking with us personally. In the end, the Lease Option to Purchase transaction is a Wonderful Tool that can be utilized for the purposes of selling a home by individuals who understand and can see the value in them. NOTHING is 100% guaranteed. There is always some risk involved in any transaction. Putting your house on the market via FSBO or via Realtor does NOT Guarantee that you will sell your house. This is no different. Thank you and have a wonderful day!

P.S. And for the record, we do "NOT" have any lawsuits against us. We also have a wonderful Legal Team that fully supports all of our documents and transactions and are there for us if ever need be.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.