My current situation with Telstra is quite different to the norm. My current outdoor connection line is weather damaged. Telstra have been over multiple times to repair the line, they have not been able to. The technicians have said that the line is beyond repair and needs to be replaced. Telstra have said that there are no spots left in the connection box to add in a new line. So, what they need to do is build a new line, they are unwilling to do so. This has been on going since November 2016. Our current connection barely works and is incredibly slow, as well as constantly cutting out. At the moment Telstra have not been able to advise how or when they will rectify the situation.