kgo, sorry your having issues. are you with t mobile? if so check their coverage map to make sure your in an area that T-Mobile has 3g coverage. Their coverage map can be found here Unsupported Browser Also when you turn it on, does it give an error? or does it just sit there? post back with your results. hope this helps but if not i recommend you call tech support. 1-800-937-8997 try not to call from your phone.