Claims Reviews

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 151 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Rest assured that when making a claim, you are in safe hands...

Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

Back to Invoice Plus GAP

Verified Claim Review

Published 8 October 2018

Excellent service when I submitted a…

Excellent service when I submitted a claim , process was simple and very quick in paying out would definitely recommend .

Thomas

Back to Invoice Plus GAP

Verified Claim Review

Published 8 October 2018

Very helpful staff and rapid resolution

Very helpful staff and rapid resolution. Highly recommended!

Ariane Rickard

Back to Invoice Plus GAP

Verified Claim Review

Published 1 October 2018

Excellent service

Excellent service. Dealt with claim really quickly with no problems. So good, I have just taken out a new policy my new car.

j c

Vehicle Replacement Plus GAP

Verified Claim Review

Published 17 September 2018

Did exactly what it said on the tin

Did exactly what it said on the tin.. Paid out the difference between my insurance payout and the cost of a replacement vehicle. Would use them again in a heartbeat.

Cynths

Contract Hire Plus GAP

Verified Claim Review

Published 17 September 2018

Great service

Great service

Mariola Cicha

Contract Hire Plus GAP

Verified Claim Review

Published 17 September 2018

Good service honest advice ,made claim…

Good service honest advice ,made claim went smoothly,happy😁

Christopher Wain

Back to Invoice Plus GAP

Verified Claim Review

Published 17 September 2018

Top class service

Honestly no one wants to be in a situation where they have to make a claim, but when I was unfortunate enough, ALA were brilliant every step of the way.

MOHAMMAD DOWLUT

Back to Invoice Plus GAP

Verified Claim Review

Published 17 September 2018

Great company

Great company, reasonably priced. No issues in dealing with them. Highly recommended....

Tim Shaw

Back to Invoice Plus GAP

Verified Claim Review

Published 14 September 2018

Excellent 'back to invoice' service

I cant rate the 'Back to Invoice' gap insurance service highly enough. I bought gap insurance and forgot about it and certainly never expected to use it. 18 months later I needed to claim. The service was faultless. The claims handler didn't question the comprehensive insurer's valuation, the process was straightforward, people responded when I asked and the money appeared promptly. We have taken a new policy for our replacement car.

Really excellent service in a market which otherwise sometimes has a bad name.

James Roberts

Vehicle Replacement Plus GAP

Verified Claim Review

Published 24 July 2018

Ala insurance as a company are very…

Ala insurance as a company are very good. But their underwriters have a poor service. My car got written off and they refused to pay out. Even though my policy covered both a replacement or paying the difference. I was told by the underwriters to contact Ala as there was nothing they could do. One call to Ala and they sorted it.

Sonia Wilson

Published 12 September 2018

Reply from ALA Insurance

Thank you for taking the time to leave us feedback about your claim experience.

I am sorry to hear that initially this fell short of your expectations. Your comments have been passed to the claims administrators so that they can continue to improve the service they provide to customers who are unfortunate enough to need to claim.

I believe that the claim has now been resolved however, if you require any further information please do not hesitate to contact me on 0165316304.