Questions?

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Frequently asked Questions

How long will my phone take to repair?

Most of our customers post their devices to us. On average, over 95% of repairs are carried out on the same day the device arrives, then posted back using a next day delivery method – fully tracked and insured. Local to us? Pop in with your device for same day service.

Where do I send my device?

Once you order the repair, you will receive an email with address/ contact details etc. Our shop address:

Smobi, Manor Corner
Manor Road
Paignton
TQ3 2JB

Local? Pop your device in!

Will I lose any data from my Mobile Phone?

We endeavour to keep all information intact, unless it is necessary to remove as a part of the repair. These repairs usually include software problems or liquid damage. If your data is particularly important please do let us know when you send in your mobile phone.

What kind of parts do you use for repairs?

We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts.

Is there a warranty?

Of course! All repairs undertaken by Smobi come with our 6 month, “no quibble” warranty. Unfortunately, if you are clumsy and drop your device or take it with for a swim…we are unable to cover accidental damage!

Do your technicians know what they're doing?

We love our devices as much as you and wouldn’t trust anyone without knowledge to repair! Our technicians are iTech qualified.

Can you price match?

Yes… if you want a cheap replacement part used for your repair! Some of our competition do offer repairs at lower prices than us. However, we only use the highest quality parts rather than inferior ones and this does come at a price.

Have any Questions?LET US KNOW or CALL US ON 0800 410 1751

If you’re having trouble with something we’ll do our best to help!

BUY, SELL, or TRADE

Now, you can bring all of your old devices, even if they are broken, damaged,
or unusable, and get money back or credit toward great services.