How To Troubleshoot Printing Problems

Resolve common printing issues

Make sure the printer is turned on, has paper, is warmed up and is ready to print.

Are there any error messages on the printer’s display? If so, they’ll need to be resolved before you may be able to print. Paper jams are the most common.

Check the status of the printer in the “Devices and Printers” section of the control panel. Is it online or possibly set to “Use Printer Offline”?

Are there excessive print jobs in the printer’s queue? If so, clear them all out and try printing your document again.

If it’s a networked printer, and it hasn’t been assigned a static ip address, the printer’s ip address may have changed. Check the printer’s configuration for it’s current ip address, and if needed, make adjustments on your computer’s tcp/ip printer port settings to reflect the updated printer ip address.

If the printer is networked and you’re printing to it thru a print server, restart the print server to see if it clears up the printing problem.

If you’re printing to a printer that has been shared by another user or workstation, check that shared workstation for any print jobs in it’s printer queue and remove them. Afterwards try to print your documents once again.