A lot of the services we experience from businesses today are commodified. For instance, there are 3 “legacy” airlines now – United, American, and Delta. While each has its own strengths (United has the best mobile app., Delta still serves the best free snacks on flights, etc.), the overall experience of air travel has been […]

Greetings Board Member: We are writing today because recently we’ve been discussing our institution’s engagement of you as a member of our board. Simply put, we recognize that we have failed you in the following important ways: When we recruited you, we failed to share with you a clear, written position description which included a […]