orient point consulting

...new results navigation

We help insurance companies and banks
solve their toughest operational problems and achieve new levels of
profit and growth performance.

We've developed powerful new operations (production and distribution) management
information methodologies, tools, and
technologies that solve complex problems and achieve new results faster and at less cost than
traditional methods.

Our methodologies have been proven in more than 300
banking, insurance, and other complex service operations, in over than
30 countries since 1998.

Our
Approach & Philosophy

An organization's ability to solve
problems and achieve its performance goals
are the outcome of its management decisions. These decisions have been made with the knowledge and
information that the managers have. Management decisions are limited to the scope,
content, and value of management knowledge and information. You can't
make a decision about something you don't know about.

To solve tough problems and achieve new
results, we as
managers have to look at our
decisions and our knowledge that we used to make them. It's a fallacy to believe that poor
execution is the cause of poor results. Most of time, in hindsight, we
can see that the plans were poor and we had little hope of getting
successful
results. Like Monday morning quarterbacks, we realize we missed some
things and didn't play the right offense and defense.

We know this for sure... when managers obtain new, better
knowledge they always make new, better, more effective decisions.
Their new decisions address and solve problems in new more effective
ways and they achieve new and better results. Restated in an equation it
looks like this...

"I've engaged Orient Point Consulting since 2001 at Chubb Insurance and
now at XL. I've always been able to solve my problems and achieve my
goals by using their activity information models as my core information
for analysis and planning". Jeff Brown, Senior Vice President, Chief
Processing Officer XL Group

Activity cost models that explain cost causes and drivers and help
you discover ways to reduce cost

Staffing models that optimize productivity and capacity while
achieving high service quality and organic growth

Process models that optimize efficacy, efficiency, and quality

Product models for managing the profitability of each product and
discovering innovation opportunities

Customer models with the costs, profit margins, and behavior
activity of each customer segment

Quality models that provide the causes and costs of error
prevention, detection, correction, and recovery

Cost Benefit Analysis models that provide the ROI of changes being
considered

AIMetrics that provide time, cost, and ratio measurements for
processes, products, and customers.

Learn more with these case studies.

Somewhere in your organization is a unit that has had disappointing
results too long. Don't blame their execution. Let us show you how giving that management team better, more powerful information
about their operations and products will help them solve those tough
problems and achieve their
illusive performance goals.