Frequently Asked Questions

About Us

What is RawBox?

RawBox is a monthy subscription box of raw, plant-based snacks and clean lifestyle products, shipped quarterly. Each box is delivered with 10-12 different products that have a total value of $40-$80. We generally include full-size, single-serving packages, and may also feature special offers and discounts on recommended items. RawBox provides education, advice, recipes, and new product discoveries on our blog and social media sites, and we are available as a referral service for anyone interested in raw, healthy living.

Who should order RawBox?

The snack items in RawBox are like healthy fast-food! They are packed with nutrients and living enzymes and would therefore be a smart, healthy option for anyone with a focus on health. We think RawBox would be a particularly great service for the following groups:

• Anyone who wants to lose weight, look younger, and feel better
• Health enthusiasts who want to learn about new, plant-based products
• Busy professionals or students with irregular schedules, eating patterns and back-to-back meetings or classes
• Athletes who want to reach peak-performance
• Parents and caretakers who want to provide healthy options for their loved ones
• Late sleepers who don’t have time to eat in the morning
• Teenagers who are just starting to learn about their bodies and nutrition
• People who have weak immune systems and who get tired and sick easily
• Anyone who wants to use nutrition to prevent diabetes, high blood pressure, cancer, and disease
• People who suffer from constipation, digestive issues, allergies, and various skin ailments
• Anyone who currently follows, or is curious about, a raw, plant-based lifestyle

Community

Can I follow RawBox on social media?

Yes! You can follow us on Facebook, Instagram, Twitter, and Pinterest as @getrawbox, and you can find us on YouTube as RawBox. You can also email us any time at [email protected] We look forward to chatting with you! :)

Can I write for your blog or submit content for your social media pages?

Yes and Yes! We are always looking for content creators! If you are passionate about raw, healthy living and would like to be a guest blogger for RawBox, please send us an email with your qualifications and a short list of potential topics. We will review and respond to all requests. Please email us at [email protected]

If you would like to submit photos for our Instagram page, simply post the photo on your own page with a @getrawbox tag and, if appropriate, we will re-gram and credit you for the submission. If you have suggested content for Facebook, Pinterest, Twitter, or YouTube, please tag us in your post, message us on the social media site, or email us directly at [email protected] Spreading the goodness of raw is a team effort!

Can I suggest new products for RawBox?

Absolutely! If you want to recommend a new brand, raw snacks, clean beauty products, or household items for our monthly subscription…please let us know! You can tag us in a product image on Instagram or Twitter, or email your suggestions to [email protected]

Subscription

How does your subscription service work?

It’s easy. Just click the ‘subscribe’ link in our menu to get started. Select your payment terms, go through the sign up process, and you will receive your first RawBox the following month!

You can join or gift RawBox for a quarterly, or 4 month subscription. Subscriptions automatically renew quarterly or yearly, depending on your payment terms. You can cancel, or skip a month at anytime!

RawBox will ship out between the 5th-10th every 3 months and arrive at your door filled with at least 10-12 raw, plant-based snacks and clean lifestyle products for you to enjoy!

When will I receive my RawBox?

All boxes ship out between the 5th-10th of every month. Please note, if you place your order by 5pm PST on the last day of any given month, your box will be shipped between the 5th and the 10th of the following month. For example, if you sign up at 4pm on June 30th, your box will be shipped between the 5th and 10th of July. If you sign up at 10pm on June 30th, or any time after that, your box will be shipped between the 5th and 10th of August. Make sense? If not, please feel free to contact us at [email protected] or refer to your order confirmation email.

Can I choose what’s in my box?

That's our job! We scour the market for the very best products, and we love doing it. If you have a suggestion for a brand that you'd like us to know about, please feel free to email us at [email protected]

How many items should I expect to receive every month?

Each month, you will receive 10-12 full size products in your RawBox. Sometimes, we’ll send you an extra treat too, like coupons, kitchen gadgets, or anything else we think will make you smile. ☺

Can I purchase RawBox as a gift?

Yes, RawBox makes an excellent gift for anyone interested in raw foods, weight loss, or healthy living. Click the ‘Give a Gift’ link in our menu, go through the sign up process, and your friend will receive their first RawBox the following month!

Can I cancel my subscription?

Yes. We’d hate to see you go, but you may cancel your subscription at any time.

Products

How are your products selected?

The products we support are truly clean, in every sense of the word. We only advocate for brands and products that can satisfactorily answer the following questions:

1 . DOES IT WORK? We don't just recommend products that protect you from harm; they must also provide real results. We select food products that are as close to 100% raw as possible and lifestyle products with high concentrations of botanically derived ingredients to nourish your body and enhance your health.

2. WHERE DOES IT COME FROM? We only partner with brands we trust. We do our research and select products with ingredients that are as close to nature and as minimally processed as possible.

3. WHERE DOES IT GO? We actively seek out products that have a minimal environmental impact during their production and that leave a small footprint when they are released back into the environment after use.

4. IS IT SAFE? We only select products with name-recognizable ingredients, low risk of contamination, established safety data, or proven reduction in skin irritation and allergies.

5. DOES IT TASTE GOOD? This is only for our food products, of course! If it doesn’t taste good, you won’t want to eat it, so we (painstakingly) taste-test every raw snack we can find. If it doesn’t taste amazing, it won’t get the RawBox stamp of approval!

What are ‘raw snacks’?

When we talk about raw snacks, we are generally referring to the food items that are included in our monthly subscription box and that are featured on our social media pages. These snacks are mostly grab-and-go items that act as a healthy form of fast-food. They are a lifesaver for anyone on a strict plant-based diet, and a healthy option for people on the go.

Raw snacks are made with natural plant-based ingredients and never heated over 118 degrees during manufacturing, so they maintain the live enzymes and nutritional integrity of their source ingredients.

What are ‘clean lifestyle’ products?

When we talk about ‘clean’ lifestyle products, we are generally referring to beauty products and household items that are free from toxins such as parabens, polypropylene and polyethylene glycols, sodium lauryl and laureth sulfates.

The products we use on our bodies and in our surrounding environment can impact our health just as much – if not more – than the food we eat. By using clean products and reducing your exposure to toxins and harmful chemicals, you may improve your health and do your part to prevent unnecessary disease.

I loved a particular item from my last box. Can I order it through RawBox?

We are in the process of setting up our Brand Directory and Online Store so you will be able to purchase products directly on our website. ☺ In the meantime, we can put you in touch with our favorite brands and tell you where to purchase their products directly, both online and in stores. Please read the note in your box for detailed information on each product, and check our blog and social media pages to learn more. Many of our brand partners offer steep discounts for being a RawBox subscriber, so be sure to ask for RawBox savings!

I have a company with raw products. How do I get in the next RawBox?

We love meeting new partners! If your company sells raw snacks or 'clean and green' beauty products, household items, cleaning supplies, or anything of the sort...we want to know about it! Please send us an email to [email protected] and tell us why you would be a great fit for our next box!

Orders and Payments

If I have a gift subscription, what happens after my last month?

After the last month of your gift subscription, we hope you will want to sign up with RawBox. We usually include a discount offer in your last shipment or via email, so look out for it!

Can I order two subscriptions at a time?

Yes! You can subscribe for two boxes at a time! Please note that both boxes will contain identical items, as our boxes are monthly and we don't vary products per customer. So if you want double the RawBox fun, go for it!

When will I be billed for my quarterly subscription subscription?

You will be billed for a quarterly subscription upon purchase. After that, you can expect to receive your first box by the 20th of the following month and your subscription will be charged on the 20th before your next delivery month. Please see the initial email confirmation you received when you signed up, as this email will contain your next payment date.

I need to change my credit card information. Where can I do that?

Simply login to your account and you will see your credit card information on the bottom right of the page. Click EDIT and enter your new information.

Where can I cancel my subscription or stop my multi-month subscription from recurring?

Subscriptions can be cancelled at any time. If you cancel by 5pm PST on the 19th of the month, your following delivery will not be sent and your card will not be charged. If you cancel after 5pm PST on the 19th, your last delivery will still be sent and your card will be charged.

For instance, if you want to cancel your July shipment, you need to submit your change by 5pm PST on June 19th. If you cancel your subscription at 4pm on June 19th, you will not received the July box and your card will not be charged for July. If you cancel your subscription at 19pm on June 20th, your card will have already been charged for July and you will therefore receive the July box, but you will not receive any boxes following that and you will not receive any additional charges. Please email us with any questions at [email protected]

Four Month Subscriptions can’t be cancelled mid-subscription. If you are not sure that you want to commit to a Four Month Subscription, please sign up for the month-to-month option. These subscriptions are prepaid and cannot be refunded for any reason, except damage or spoil, and will not be refunded in full.

For all changes to subscriptions, and to stop your subscription from reoccurring: Log into your account on getrawbox.com. Once logged in, you will see 'My Subscriptions’ on the left hand side. Click EDIT and you can make adjustments.

I forgot my username or password. What do I do?

Click on the login icon at the top right of our homepage. On the login page there is a link where you can request an email to be sent to the account holder's email address prompting you to reset your password.

Shipping and Delivery

What are your shipping costs?

Shipping is $5.95 for anywhere in the US.

What shipping courier do you use?

We use USPS for our monthly shipments. Please track your package on the USPS website and look for a notice from USPS if you think you've missed your delivery.

Does RawBox deliver all over the world?

Currently RawBox is only available to the continental United States, Alaska, and Hawaii. With growing demand, we would love to include Puerto Rico and other countries, as well. If you are interested in having RawBox delivered outside the United States, please follow us on social media and send us a note at [email protected] to let us know.

How can I track my order?

When your order shipped, you should have received an email with tracking information. If you didn't for some reason, or if you've misplaced it, please email us at [email protected] and we will find it for you.

Do I need to sign for my delivery?

No. Your package will be delivered whether or not you sign for it.

Can my subscription be shipped and delivered on a different date?

Boxes ship out the 5th-10th of each month. You’ll know your RawBox has shipped when you receive a tracking email. We only ship once per month, so please expect your box no later than the 20th of the month. From time to time we offer one-time buy boxes, which ship immediatly!

I need to change my shipping address. What do I do?

To change your shipping address, simply log into your account and click on the EDIT button next to your shipping address. If it’s after the 20th, it’s always a good idea to send a quick message to us at [email protected] and we’ll confirm that your next box ends up in the right place!

I'm going out of town. Can I suspend my subscription?

Yes! To do this, please log into your account at getrawbox.com and you will see your subscription on the right side of the screen. Click 'Edit' and then click “Skip Next Shipment”. Please keep in mind: If you want to suspend your subscription for a particular month, you must submit your change by 5pm PST on the 20th of the preceding month. If suspended after 5pm PST on the 20th of the month, you'll still receive the next shipment, but the shipment after that will be delayed.

For instance, if you want to skip your July shipment, you need to submit your change by 5pm PST on June 20th. If you submit your request to "Skip Next Shipment" at 4pm on June 20th, your July box will be skipped. If you submit your request to "Skip Next Shipment" at 10pm on June 20th, you will still receive your July box and your August box will be skipped. Please email us with any questions at [email protected]

Lifestyle

What is ‘raw’?

In the nutrition world, the term ‘raw’ refers to whole foods that have not been heated over 118 degrees Fahrenheit. Studies have shown that most foods, when heated above 118 degrees, lose the naturally occurring nutrients and enzymes which are so vital for our health. By keeping food temperatures below 118 degrees, those nutrients and enzymes are kept intact and benefit your body the way nature intended.

Most people who ‘go raw’ are also vegan, but there are many people who follow a raw foods diet who are not vegan, as well. Raw Foodies who would like to keep animal products in their diet often consume raw, organic eggs, sushi, carpaccio, oysters, unpasteurized milk and cheese, and more.

Practicing a raw foods lifestyle is a great way to detoxify and cleanse your system. Since the food has not been cooked or heavily processed, your body will assimilate all of the nutrients, enzymes, vitamins, and minerals for quicker absorption and energy.

Am I supposed to eat 100% raw food?

We believe that you should live the lifestyle that makes you feel your best. Some people eat a 100% raw diet all the time, and we applaud them…but we know that isn’t always realistic.

Melanie has been following a raw diet on-and-off for almost ten years. While she ate 100% raw for more than a year, she generally lives by the 80/20 rule and eats 80% raw foods on a consistent basis. Ally has always followed an exceptionally clean diet with mostly plants and about 70% raw food, but she has never had the desire (nor the willpower) to go fully raw. Everyone is different and it’s important to do what makes you comfortable.

For most people, diet and lifestyle fluctuate over time. We have stressful events, life changes, holidays, and all sorts of things that throw us off the wagon. We believe in looking at where you are right now, in this moment, and then trying to take your lifestyle one step further in a positive direction. Whether it’s raw healthy foods – or anything else - just keep adding more of the good stuff into your life and before you know it, there won’t be room for the bad stuff!

What are the benefits of a raw, plant-based diet?

There are many research studies and articles that site the benefits of a raw or plant-based diet. Please browse our recommended reading materials below to learn more. Here is a quick summary of the perks:

1 . WEIGHT LOSS: Lipase and Protease are enzymes found abundantly in raw live foods that assist in weight management. Lipase helps your body with digestion, fat distribution, and fat burning. Without lipase, fat will stagnate and accumulate. Protease helps break down proteins and eliminate toxins. Eliminating toxins is essential to burning fat because your body stores excess toxins in body fat. When you eat cooked food with limited nutrients, your body receives a signal that you are not getting sufficient nutrition. Your body then thinks it needs to store fat to prevent starvation and increase appetite. This cycle can easily lead to overeating and fat accumulation.

2. IMPROVED IMMUNITY: Raw foods are rich in Vitamins A, Vitamin C, and antioxidants. These are proven to boost your immunity and may reduce risk for serious illnesses, such as cancer, heart disease, diabetes, and high blood pressure.

3. MORE ENERGY: Eating raw foods provides an energy boost that must be experienced to be believed! Plants lose nutrients when heated above 118 degrees and particular enzymes are killed. If you stay away from highly processed foods and focus on eating as raw as possible, energy will increase due to high enzyme and nutrient content. You will feel vivacious and full of energy; it’s like turning back the clock!

4. BETTER DIGESTION: When you eat raw foods, you are consuming large amounts of fiber. This improves digestion and elimination processes in your body. Additionally, the human body produces about 22 different digestive enzymes that are capable of digesting carbohydrates, proteins, and fats. Raw vegetables and raw fruit are rich sources of these enzymes.

What articles should I read?

National Center for Biotechnology Information: Nutritional Update for Physicians
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3662288/
“Research shows that plant-based diets are cost-effective, low-risk interventions that may lower body mass index, blood pressure, HbA1C, and cholesterol levels. They may also reduce the number of medications needed to treat chronic diseases and lower ischemic heart disease mortality rates. Physicians should consider recommending a plant-based diet to all their patients, especially those with high blood pressure, diabetes, cardiovascular disease, or obesity.”

American Dietetic Association: Adopting a Plant-Based Diet
http://shrp.rutgers.edu/dept/nutr/INI/health/documents/Plant-BasedDiet.pdf
Cancer experts agree that eating a variety of colorful fruit and vegetables, grains, and legumes (dried peas and beans) aids in the fight against cancer. By making simple diet and lifestyle changes, you may reduce your risk for cancer recurrence as well as your risk for other chronic diseases like heart disease and diabetes mellitus.

Academy of Nutrition and Dietetics: Vegging Out: Tips on Switching to a Meatless Diet http://www.eatright.org/resource/food/nutrition/vegetarian-and-special-diets/vegging-out-tips-on-switching-to-a-meatless-diet

Mayo Clinic: Vegetarian Diet: How to Get the Best Nutrition
http://www.mayoclinic.org/healthy-lifestyle/nutrition-and-healthy-eating/in-depth/vegetarian-diet/art-20046446

What videos should I watch?

Cornell University: The China Project: Studying the Link Between Diet and Disease
http://www.cornell.edu/video/playlist/the-china-project-studying-the-link-between-diet-and-disease

Doctor Oz: All Day Energy: Conquer Your Exhaustion in Just 7 Days How Sprouts, Healthy Fats and Raw Foods Boost Energy
http://www.doctoroz.com/episode/all-day-energy-diet-conquer-your-exhaustion-just-7-days?video_id=3806355106001

What documentaries should I watch?

These are the best of the best documentaries we could find, and almost all of them are available on Netflix. Curl up on the couch with your favorite green juice and enjoy! ☺

Fat, Sick, and Nearly Dead (One & Two)
http://www.fatsickandnearlydead.com
100 pounds overweight, loaded up on steroids and suffering from a debilitating autoimmune disease, Joe Cross is at the end of his rope and the end of his hope. In the mirror he saw a 310lb man whose gut was bigger than a beach ball and a path laid out before him that wouldn't end well— with one foot already in the grave, the other wasn't far behind. Fat, Sick and Nearly Dead is an inspiring film that chronicles Joe's personal mission to regain his health. With doctors and conventional medicines unable to help long- term, Joe turns to the only option left, the body's ability to heal itself. He trades in the junk food and hits the road with juicer and generator in tow, vowing only to drink fresh fruit and vegetable juice for the next 60 days. Across 3,000 miles Joe has one goal in mind: To get off his pills and achieve a balanced lifestyle.

Forks Over Knives
http://www.forksoverknives.com/synopsis/
T he feature film Forks Over Knives examines the profound claim that most, if not all, of the degenerative diseases that afflict us can be controlled, or even reversed, by rejecting animal-based and processed foods.

Vegucated
http://www.getvegucated.com
Part sociological experiment and part adventure comedy, Vegucated follows three meat- and cheese-loving New Yorkers who agree to adopt a vegan diet for six weeks. Lured by tales of weight lost and health regained, they begin to uncover the hidden sides of animal agriculture that make them wonder whether solutions offered in films like Food, Inc. go far enough. This entertaining documentary showcases the rapid and at times comedic evolution of three people who discover they can change the world one bite at a time.

Food Inc
http://www.takepart.com/foodinc
In Food, Inc., filmmaker Robert Kenner lifts the veil on our nation's food industry, Our nation's food supply is now controlled by a handful of corporations that often put profit ahead of consumer health, the livelihood of the American farmer, the safety of workers and our own environment. We have bigger-breasted chickens, the perfect pork chop, herbicide-resistant soybean seeds, even tomatoes that won't go bad, but we also have new strains of E. coli—the harmful bacteria that causes illness for an estimated 73,000 Americans annually. We are riddled with widespread obesity, particularly among children, and an epidemic level of diabetes among adults. Food, Inc. reveals surprising—and often shocking truths—about what we eat, how it's produced, who we have become as a nation and where we are going from here.

Hungry for Change
http://www.hungryforchange.tv
Hungry for Change exposes shocking secrets the diet, weightloss and food industry don't want you to know; deceptive strategies designed to keep you coming back for more. Find out what's keeping you from having the body and health you deserve and how to escape the diet trap forever.

Plant Pure Nation
http://plantpurenation.com/the-film/
The documentary film PlantPure Nation tells the story of three people on a quest to spread the message of one of the most important health breakthroughs of all time. After renowned nutritional scientist and bestselling author T. Colin Campbell gives a stirring speech on the floor of the Kentucky House of Representatives, his son, Nelson, and Kentucky State Representative Tom Riner work together to propose a pilot program documenting the health benefits of a plant-based diet. Once the legislation goes into Committee, agribusiness lobbyists kill the plan. Undeterred, Nelson decides to try his own pilot project in his hometown of Mebane, North Carolina.

Can You Dig This?
https://vimeo.com/129924807
Can You Dig This explores the urban gardening revolution currently taking place in South Central Los Angeles, one of the largest food deserts in the country. We follow the inspirational personal journeys of five 'gangster gardeners,' all planting the seeds for a better life.

Have a question?
Ask us!

We’re always happy to help. Just drop us a line and we’ll get back to you as soon as we can!

What is RawBox?

RawBox combines your love of raw, natural living with the fun of receiving a special delivery every 3 months! Whether you are already living a raw, plant-based lifestyle, or simply looking to improve your health...RawBox can make your journey even better! Sign up today for our monthly subscription and start discovering a new, healthier you!

GOOD FOR
YOU

Ready to take your health to the next level? Eating raw, whole foods and using clean products will help detoxify your body and revitalize your health. You don't have to change everything at once, but taking small steps in the right direction can lead to big changes over time.

GREAT FOR CLIENTS

Wondering what to get your favorite clients this holiday? Skip the traditional gift basket and send them a RawBox. Whether you send a single box or a year long subscription, you will enhance your relationship with a thoughtful gift that is both high-quality and unique!

BETTER FOR FRIENDS

Do you have a friend or family member who is crazy hard to shop for? Things just got a whole lot easier! RawBox is the perfect gift for even the most difficult person on your list. Your healthnut sister, your vegan friend, your CrossFit cousin...they will all love RawBox and love you for it!