Network performance issues at Alexander Court

Users in Alexander Court and other university buildings in that part of the campus (Airthrey Castle Yard, the Sports Pavilion and Gardens & Grounds) may notice that the network is operating below normal levels of performance and reliability. This is due to a fibre cable between Willow Court and Airthrey Castle being broken on Tuesday 21 January during construction work on the residences redevelopment project. As a result of the fibre break, the bandwidth available to these buildings has been reduced to 10% of normal.

Since the fibre was damaged, staff from Systems and Network Services have been working with the Property Management team to try and achieve a repair or replacement of the damaged fibre through the main contractor on the residences project. We would like to apologise for the length of time it is taking to resolve this issue and would like to take this opportunity to reassure affected users that it remains a high priority for both teams. We will issue a further update once the fault has been rectified.