Today was the launch of Marvel’s Spider-Man starring Black Cat. Called The Heist the DLC is part of the game’s season pass called The City that Never Sleeps. As you might expect when Insomniac Games confirmed that the DLC was now available at 9:30 am many were hoping to finally download the campaign only to find a blank screen.

Insomniac has attempted to answer all fan questions about the release but have only the bare information. Explaining that they only know that the DLC was supposed to release this morning. Many gamers on the eastern coast of the US have reported blank screens when trying to download the DLC and those who purchased the season pass have yet to get a confirmation of the download.

If you don't see it available or can't download, please be patient. Some stores haven't updated yet. https://t.co/N5f927Sj2b

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