We cancelled our transportation to/from the airport ( bcoz we found a service that offered much less) a few days before our arrival and they still charged us for those. The receptionist had to call in several people to verify. They were not recorded in their comp system that they were cancelled. Plus the dinner buffet at tides were short staff. Had to wait for about 10 min to ask for water.

Recenserad 12 juli 2017

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7,2

JOCELYN från USA

Familj med äldre barn

Rum Deluxe

Bodde i 2 nätter i september 2016

Chaotic”

There were lots of people. Expensive.

Recenserad 08 juli 2017

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8,0

JOCELYN från USA

Familj med äldre barn

Rum Deluxe

Bodde i 2 nätter i juni 2017

Very good”

Expensive and karaoke bar was not available the whole time we were there, very frustrating. Staff were very accommodating and friendly. Thanks for fruits. We did not get it the last time we were there!

The breakfast is awesome! The room is nice, clean and smell good. The customer service was awesome. Literally can stay in the room without even going out. Will definitely come back again.

Recenserad 01 juli 2017

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5,6

KERWIN från Filippinerna

Familj med äldre barn

Rum Deluxe

Bodde i 3 nätter i juni 2017

Nothing spectacular”

There were so many guests, imagine a resort with more than 500 fully booked rooms, so if you want a quiet and relaxing place, this resort is not for you. considering their not so cheap accommodation, still, almost eveything has a price from airport transfer, snorkeling gear and even a piece of medicine (when my sister needed one for her headache).

Recenserad 28 juni 2017

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6,0

Erika från Filippinerna

Familj med små barn

Rum Deluxe

Bodde en natt i juni 2017

Över medel”

The bed sheets had blood in them, gross. we had to call housekeeping to replace the sheets which apparently they didn't change before I checked in. No apologies or concession whatsoever. Disgusting. Highly unexpected from Shangri la

Recenserad 26 juni 2017

En resenär tyckte att omdömet var användbart. Gjorde du?
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9,6

Robert från USA

Par

Rum Deluxe

Bodde i 3 nätter i juni 2017

Vacation at home”

I live in Cebu but I took this nearby vacation because of the good food and air conditioning and beautiful environment. It really did feel like we went to another country.

Recenserad 23 juni 2017

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10,0

Michael från Österrike

Par

Rum Ocean Club

Bodde i 6 nätter i april 2017

Surpassed expectations”

My wife and I have travelled over 15 years throughout all Asia and enjoyed a lot of 5* hotels in all mayor city and beach destinations. During our last stay in Shangri-La Cebu @Ocean Wing - fully facing the sea at 8tgh floor - we were treated with utmost courtesy and pampered almost the whole day. Can you imagine indulging an Austrian Linzer Schnitte in the land of Fun, tasting almost same as in my home country? The excellent wine selection, perfect Vienna Melange @ Club floor and the acquaintance OF OTHER internationnal guest made every evening a great experience. Even the restaurant staff always found a way to meet and exceed our expectations. Not to mention the friendly pool and beach staff which made us felt like real VIP by providing free ice water, cold iced towels, natural cure against sun burns. I have never experienced such a classy ambiance and professional service in whole Asia before. If you have travelled in the Philippines before, you can image what a great job the hotel management and whole staff is doing there. We will come 100% again and recommend Shangri-La Cebu to all of our friends.

Stayed 1 day for kids to have fun in water; very good breakfast; remote to town center.

Recenserad 26 maj 2017

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10,0

Gary från Storbritannien

Par

Rum Ocean Club

Bodde i 9 nätter i maj 2017

"FABULOUS"”

The whole experience from start to finish was truly memorable
Staff were attentive as were management... highly recommend.

Recenserad 22 maj 2017

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10,0

Kathryn från Filippinerna

Familj med små barn

Rum Deluxe

Bodde i 3 nätter i maj 2017

Overjoyed! Fantastic! ”

I didn't expect that kind of services. its worth it. I love everything in Mactan Shangrila.😍 Very satistified guest and my kids love it too.

Recenserad 14 maj 2017

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9,6

Gerhard från Tyskland

Familj med små barn

Rum Premier

Bodde i 2 nätter i april 2017

Excellent place to stay”

As we know Shangri La since many years we wanted to spend some holidays with our family there. We had two rooms at the Ocean Wing. This is a great pleasure there as it is away from the general crowd and peaceful and quiet. We all enjoyed our time there especially the children had fun in the pool and on the nice clean beach. Food is a bit expensive but we still feel it is value for money and in my opinion still the best buffet dinner in town. Also in Cowry Cove we enjoyed wonderful seafood platters. All in all some great days there and this should just be repeated. An excellent place to unwind in the otherwise noisy, dirty and busy city outside.

Recenserad 23 april 2017

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10,0

Sharon från Tyskland

Familj med äldre barn

Rum Ocean Club

Bodde i 4 nätter i april 2017

Long Time Customer of Shangri-La ”

If you book Shangri-La at Mactan, Cebu? Always book Ocean Club. Just the best there. No worries. Everything that you need is there. No further explanations or descriptions.
Most importantly, The Privacy...

Recenserad 22 april 2017

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6,4

James från Storbritannien

Par

Rum Ocean Club

Bodde i 3 nätter i april 2017

Trevligt”

I understand its busy over Easter weekend, but waited 3 hours for room, after waiting an hour to check-in, waited a further 2 hours for bags to arrive, impossible to get lounger at either Pool or beach, long queue for restaurants for every meal, staff were great, but hotel needs more organisation, the fact it was busy shouldn't detract from the experience but it did!

Recenserad 20 april 2017

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8,4

andrew från Schweiz

Ensamresenär

Rum Deluxe

Bodde i 3 nätter i april 2017

Utmärkt”

I liked the stay at shangri la the only thing what I didnt like is that the always wanted to sell me a upgrade for a room. And the food was always the same and a little to expensive for what they have offered.

Expensive but you get what you paid for.
Great view of the ocean. We stayed at the ocean wing.

Recenserad 14 april 2017

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9,6

Khing från Filippinerna

Familj med små barn

Rum Deluxe

Bodde en natt i mars 2017

Very nice Resort”

It's a very nice resort for family outing, they have plenty of recreation facilities for children inside the resort.

Recenserad 10 april 2017

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8,0

CHU från Taiwan

Familj med äldre barn

Rum Premier

Bodde en natt i december 2016

great”

pleased to suggest others to go

Recenserad 21 mars 2017

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10,0

pearl från Filippinerna

Affärsresenär

Rum Deluxe

Bodde en natt i juni 2015

Great hotel”

Near airport. Great service and facilities. Quite expensive but a great place for relaxation.

Recenserad 19 mars 2017

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10,0

Maria från Filippinerna

Familj med små barn

Rum Deluxe med havsutsikt

Bodde en natt i februari 2017

lots of activities”

hotel offers lots of activities and tours. no need to go elsewhere for island hopping and other beach activities. you can book thru hotel tours. they are the best.

Recenserad 09 mars 2017

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10,0

Maria från Filippinerna

Familj med små barn

Rum Deluxe med havsutsikt

Bodde en natt i februari 2017

Best location for beach swimming”

They have a fish sanctuary with protected corals, great spot for a beach weekend

Recenserad 09 mars 2017

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10,0

Maria från Filippinerna

Familj med små barn

Rum Deluxe med havsutsikt

Bodde en natt i februari 2017

Perfect Staycation”

Weekend staycation with family. great food.

Recenserad 09 mars 2017

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10,0

Ellen från Filippinerna

Grupp

Rum Deluxe

Bodde en natt i januari 2017

Excellent Stay”

Everything's perfect and we are looking forward to another visit

Recenserad 09 mars 2017

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7,2

Maria från Filippinerna

Par

Rum Ocean Club

Bodde en natt i februari 2017

Club Inclusions below par with other 5 star hotels”

Location is great. Club exclusivity not felt. Club Lounge seemed too small to service a fully booked weekend.
Food selection is too limited for club guests to enjoy their stay. Been to Hotel Jen (Shang's 4 star hotel) which has better food selection and Club lounge space.
We really expected more but expectations were unfortunately not met.

Recenserad 28 februari 2017

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10,0

Jinhee från Sydkorea

Familj med små barn

Rum Ocean Club

Bodde i 2 nätter i februari 2017

excelent”

great experence

Recenserad 17 februari 2017

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10,0

Hanson från Filippinerna

Familj med små barn

Rum Deluxe

Bodde en natt i maj 2016

Sea sand and sky awesome”

great seascape...

Recenserad 05 februari 2017

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9,2

Meg från Kanada

Familj med små barn

Rum Premier

Bodde i 4 nätter i januari 2017

Great for families with young kids. ”

I hope the staff are paid fairly as they were quite lovely.

Recenserad 04 februari 2017

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10,0

Huan från Kina

Familj med äldre barn

Rum Deluxe

Bodde i 4 nätter i januari 2017

like for ever”

Everything is good except price of red wine.

Recenserad 03 februari 2017

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9,6

Kwan från Hongkong

Familj med små barn

Rum Deluxe

Bodde i 3 nätter i januari 2017

Excellent”

The beach is beautiful. The facilities are good and the staffs are friendly.

Recenserad 01 februari 2017

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10,0

Anna från Filippinerna

Par

Rum Deluxe

Bodde i 2 nätter i juni 2016

Will come back for more”

It was a great experience. The food was wonderful and the whole resort was just so beautiful. I was 34 weeks pregnant then and had so much fun. Will definitely come back with the little one. Such a wonderful family friendly place.

Recenserad 25 januari 2017

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7,6

Bonipart från Filippinerna

Familj med små barn

Rum Premier

Bodde i 2 nätter i januari 2017

Great hotel for Family”

This is a great hotel for family. Our children had a good memories in this hotel but it is too pricey.

Recenserad 17 januari 2017

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8,8

Min från Sydkorea

Grupp

Rum Deluxe

Bodde en natt i januari 2017

good”

it's too expensive
but everything is wonderfull

Recenserad 16 januari 2017

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9,2

Nathaniel från Filippinerna

Familj med små barn

Rum Premier

Bodde en natt i mars 2016

Best place for a staycation!”

I have always loved this resort/hotel. I love it even more at how accommodating they are to babies! The food is great, the rooms are just as great and the whole package is really ideal for vacations!

Overall the hotel is so nice specially the amenties and the staff hospitality , any one would passby they will greet us . Special mention for the receptionist in ocean wing lobby ( her name is Jerovic ) . She has acute smile and she helped us in checking out late at 2pm as our flight was late. Tides restaurant is very good all food are nice and thier staff are helpful. The hotel is five star with good view and excellent service .

Recenserad 09 januari 2017

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8,0

DAEIL från Sydkorea

Ensamresenär

Rum Deluxe med havsutsikt

Bodde en natt i september 2016

good”

good, but a bit expensive

Recenserad 06 januari 2017

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8,0

Michael från Kina

Familj med små barn

Rum Deluxe

Bodde i 8 nätter i december 2016

Descent Hotel with Marvelous Service!!!”

I have been to many 5 star hotels around asia but never been to a hotel with staff showing this high level of dedication and appreciation to their customer.
e.g. The looby staff was amazingly helpful!
When there was lounger available at the beach or pool there was always staff available and finding a solution!
We stayed for 8 nights over christmas.
Higher rating overall was not possible since the rooms have seen their best years (but still OK) and the hotel was over occupied which leaded to waiting time at the breakfast. Dinning in the hotel is too expensive but there are a few restaurants outside you can reach by walk.

Recenserad 03 januari 2017

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8,0

Jennylen från Filippinerna

Familj med små barn

Rum Deluxe med havsutsikt

Bodde en natt i december 2016

Fair”

The resort is smaller than I expected. The pools are small. Maybe put more air conditioned lounge areas bec it's scorching hot in the lobby even on December. Beach area also not as expansive as I expected. Found the ambience of Tides too dark for breakfast.

Recenserad 30 december 2016

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8,8

Michael från Australien

Par

Rum Deluxe

Bodde i 2 nätter i december 2016

High quality, relaxing resort ”

Great place, and facilities providing a valued services. Let down by some staff handling checkout service. Very frustrating and disappointing. If that is fixed then great place

Recenserad 27 december 2016

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8,4

Helen från Filippinerna

Familj med små barn

Rum Deluxe

Bodde en natt i december 2016

Excellent hotel”

The room was clean,food was nice and service was superb.

Recenserad 21 december 2016

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8,0

janelle från Filippinerna

Affärsresenär

Rum Deluxe

Bodde i 2 nätter i december 2016

Shang stay ”

Clean, nice facilities, good food

Recenserad 20 december 2016

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8,0

janelle från Filippinerna

Affärsresenär

Rum Deluxe

Bodde i 3 nätter i december 2016

Stay at the shang”

Accommodating staff, spacious room

Recenserad 20 december 2016

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7,2

wenpeng från Kina

Affärsresenär

Rum Deluxe

Bodde i 3 nätter i december 2016

Groups business trip”

A tourist hotel

Recenserad 19 december 2016

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8,4

Anny från Taiwan

Familj med små barn

Rum Deluxe

Bodde i 3 nätter i december 2016

Lots of fishes around!”

Love the ambiance of the resort. It's beautiful and elegant. The most amazing thing is you can see lovely fishes swimming around just near the beach! You don't even need a snorkeling equipment to see them. Everything is wonderful except restaurants in the resort are very pricey and you can't find good eateries outside the resort in walking distance.

Recenserad 13 december 2016

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8,8

Elena från Filippinerna

Familj med små barn

Rum Premier

Bodde i 2 nätter i oktober 2015

Family friendly ”

We totally enjoyed our stay. Very friendly staff

Recenserad 07 december 2016

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6,0

Francis från USA

Grupp

Rum Deluxe

Bodde i 2 nätter i november 2016

Overpriced for a hotel in the Philippines”

The facility is well kept, but that's it. Makes for good photo sessions. The place is overpriced for a hotel in the Philippines or in Southeast Asia. We've stayed in better hotels in Cebu and in other islands in the Philippines for much less and a better experience. We've also stayed in much better places in FIJI, Bali, Thailand for less. The food is very overpriced. Buy one get free happy hour is a joke. Cocktails are 400 pesos each. Elsewhere the max I've seen is 180. There is the option of going to Ayala for cheaper dining and shopping, but what's the point of doing that and spending money on a resort you aren't present in. I basically paid for an overpriced Facebook update.

Recenserad 30 november 2016

En resenär tyckte att omdömet var användbart. Gjorde du?
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8,4

Geoffrey från Storbritannien

Grupp

Rum Deluxe med havsutsikt

Bodde en natt i november 2016

Excellent facilities available ”

Rather overrated for the price. Buffet is extremely good but not better than other less expensive hotels in Cebu. Very good restaurants if over priced. Best are the pools, beach and sports facilities. Staff superb. Room excellent but my shower at home is better than Shangri-la's average offering.