For the framework OTRS 3.0, we developed ArticleCopyMoveDelete. It's already included in the KIX4OTRS 4.0. Due to a special community wish, we extracted it into a single module package.
It's available here for free: http://www.cape-it.de/additional-modules.html

Function: You can set a circle of persons (due to the group/function matching within your OTRS), who are allowed to copy, move and delete single articles.
Please be careful what you change within articles and who gets the special permission to act this way.

Thank you, Alexander. We upload our developed additional modules in our download area and additionally at OPAR. In our download area, you'll find the link to OPAR as well.
We try to contribute to the community as best as we can.

In advance, many thanks for every kind of feedback related to the module ArticleCopyMoveDelete.

brann wrote:For the framework OTRS 3.0, we developed ArticleCopyMoveDelete. It's already included in the KIX4OTRS 4.0. Due to a special community wish, we extracted it into a single module package.
It's available here for free: http://www.cape-it.de/additional-modules.htmlFunction: You can set a circle of persons (due to the group/function matching within your OTRS), who are allowed to copy, move and delete single articles.
Please be careful what you change within articles and who gets the special permission to act this way.

If you have an article that belongs to more than one ticket, you can copy it to these related tickets.
If you have an article that is listed in a "wrong" ticket (false matching of article and ticket), you can move the article from the "wrong" ticket to the "right" ticket --> you match articles and tickets correctly.
If you have an article that should be deleted from a ticket, you can delete it.

These are functions of the ArticleCopyMoveDelete module.

Changing content is possible, but not with ArticleCopyMoveDelete. This function is included within KIX4OTRS 4.0 that is available for free in our download area. KIX4OTRS is an extended add-on to OTRS and it includes some additional functionalities and improvements. http://www.cape-it.de/current-kix4otrs.html

OK, got it installed now. I had an permission-problem in $OTRS_HOME. It was not writable for the Webserver User (www-data).
But:
I still don't find how to get it work. No additional Button. I changed the owner of an Ticket. I am in the group users and also admin (what should be not necessary in the default). Any Ideas?

You can found there further free community modules we have been developing. We announce the releases via newsletter and social media (among all twitter, google+, facebook), so follow us, if you wish to get the info