A: Our “standard” lead times run between 3-4 weeks for the European products within Europe and 4-8 weeks for the American products within Europe; for other locations time depends on the specific transport possibilities; however, we try to be accommodating for emergency requirements.

A: Never use any chemicals on any of our hardware. Just use warm water with a little mild soap, such as dish soap. Brass: Brass polishes contain abrasives that will scratch through the lacquer. This exposes the finish to oxygen, which causes oxidation, leading to tarnish on brass or bronze. Once oxidation starts, it will spread even under the lacquer. Also, it is important to note that even common cleaning liquids, such as Windex or other ammoniated products will remove the lacquer finish.

Bronze: To extend the life of bronze patina finishes, it is recommended to use a soft wax, such as Johnson Paste Wax or a soft car wax. Done regularly, this will decrease friction against the finish and should keep it looking good for a long time.

Wrought Steel: Rust is a live rust finish, it is actually rust. Exposure to moisture and oxygen causes rust to grow. Keep it as dry as possible. Flat Black and Satin Steel are powder coat finishes.

A: Oil Rubbed Bronze finish (10B) is a living finish, designed to wear over time and change in appearance. The distressed appearance is what gives oil rubbed bronze it's character. Finish discoloration is not applicable to the warranty.