Wayne A. Seltzer - Sun Services

Auto Service Request (ASR) for Systems goes live

ASR for systems is a secure, scalable, customer installable software feature of warranty and SunSpectrum support that provides auto-case generation for specific hardware faults. When a hardware fault is detected, ASR opens a service request with Sun automatically and transports electronic fault telemetry to help expedite the diagnostic process. In many cases, Sun may begin work on resolving the issue before you're even aware the problem exists.