Shipping & Pickup

Answers in the Category "Shipping & Pickup"

No. If you are unable to be home for delivery, the FedEx representative will leave your package in a safe place so that it’s available when you arrive home. Please be on the look out for the tires or packages. If the driver feels that it would be unsafe to leave the package without anyone being home, the packages will be brought back to the FedEx facility and you will be contacted to arrange pickup.

Tax is only charged on orders shipping to California, Tennessee, and Canada. If you live in one of those three places, but are having the products shipped to a state other than TN or CA, there is no tax on the order. All other orders are not subject to tax unless they are being picked up at our Chattanooga store, our City of Industry distribution center or at a show.

Yes, and Yes! We will ship directly to your address in Canada by FedEx International Ground. Coker is a Non Resident Importer, so the total we give you will include freight, brokerage and taxes. There are no surprises or hidden cost when the shipment is delivered. We use FedEx and other International forwarders for all overseas shipments and we can usually give you a quote (not including taxes) for delivery right to your address.

For orders being shipped within the continental US the average shipping time is 3-5 business days and for shipments into Canada 7-10 business days. If a product is not available in the closest warehouse, this time may be longer, but your sales representative will inform you of this delay.

Orders on in-stock merchandise generally ship within 24-48 hours. You’ll be notified if your order isn’t currently in stock, and the customer service representative will give you a tentative date in which the order will arrive.

To determine the shipping cost, navigate on our website to the product you would like to purchase and click the "Shipping Estimator" button. Enter your zip code, the amount you need then submit. This will give you an estimated amount for shipping. For international shipments, please place your order online and a representative from our exports department will contact you with shipping costs before you are charged.

Call us at 1-800-251-6336 and request to pick up at the event of your choice. Show pre-orders do require a credit card and $40.00 reservation fee. The reservation fee will be applied to the balance of the order when the product is picked up.

This usually is not the case. We always ship orders complete, but each package is labeled separately, and could move as a separate shipment. Because of this, sometimes packages will arrive on different days. If a few business days have gone by and you still have not received all of the products you ordered, please contact us at 1-800-251-6336 or use the live chat at the top of the screen. If you provide us with an email address, the tracking numbers will be sent to you automatically so you can track the movement of your order.

For the Chattanooga office, hours are 8am to 5pm EST Monday through Friday and 8am to 12 noon EST on Saturdays. Our City of Industry, CA distribution center is open 8am to 6pm PST, Monday through Friday.

We have two locations. Our headquarters is located in Chattanooga, TN and we have a Coker Tire distribution center in City of Industry, CA as well. Both locations are connected electronically, so no matter which location you speak with, either can help you with your order. We also have several distributors around the world.

Whether your order is placed online or over the phone, we ship from the closest location to you where the tires are available. Our two warehouses are located in Chattanooga, Tennessee and City of Industry, California so we can cater to customers across the country in a short amount of time.