* Total number of reviews and star-ratings are based on
data collected during the time period Key Heating & AC has been using the ReviewBuzz system
and may not directly match the data found on each public review site.

By Terry A. on 08/03/18

Jon went out of his way--and the usual Key service area--to provide his personal expertise to the design and selection of the best system for our needs. Julie provided regular updates on the progress of the scheduling for the installation. Matt and his assistant pr...(View More)

Jon went out of his way--and the usual Key service area--to provide his personal expertise to the design and selection of the best system for our needs. Julie provided regular updates on the progress of the scheduling for the installation. Matt and his assistant provided a perfect custom installation and made key technical decisions to ensure the best performance and aesthetic features of the system. We could not be more pleased!(View Less)

By Robert W. on 07/19/18

This was a great Team to work with. Garrett was on time for the assessment, sent the estimate the same day and followed up to see if I had any questions. This built my confidence in the company and was the deciding factor in choosing Key over the other companies I ...(View More)

This was a great Team to work with. Garrett was on time for the assessment, sent the estimate the same day and followed up to see if I had any questions. This built my confidence in the company and was the deciding factor in choosing Key over the other companies I contacted. Julie did her best to get me the earliest possible date for the installation. Bob Welch did the installation and he was courteous, professional and very skilled in doing the work. Bob took the time and care that was as if he was working on his own home. I very highly recommend this company. I will certainly use them again for any heating or a/c needs I have in the future.(View Less)

By Sharon B. on 07/12/18

We had a great experience with Key Heating & AC. They were prompt and reasonably priced. Keith was knowledgeable: explained everything he did and why and answered some of my questions concerning a system upgrade. If I need service again, I wouldn't hesitate to c...(View More)

We had a great experience with Key Heating & AC. They were prompt and reasonably priced. Keith was knowledgeable: explained everything he did and why and answered some of my questions concerning a system upgrade. If I need service again, I wouldn't hesitate to call them and I would ask for Keith.(View Less)

By Maggie K. on 07/10/18

Keith was an absolute gem. He was kind, courteous and extremely knowledgeable. He explained the step by step process of what he was doing. Great people skills and honest with his assessment of what was wrong with my AC. I have tried other companies in the past bu...(View More)

Keith was an absolute gem. He was kind, courteous and extremely knowledgeable. He explained the step by step process of what he was doing. Great people skills and honest with his assessment of what was wrong with my AC. I have tried other companies in the past but decided to stay local this time with a company that had great reviews. I now understand why. I will stay with KEY from now, thanks to Keith. He didn't try and sell me something that was not needed, like with other companies I have had in past. Prices were very reasonable and I was very pleased with the cost to get me up and running again to stay cool the rest of the summer season. Thank you Keith.(View Less)

By Raymond K. on 07/06/18

Keith did an excellent job explaining some details about our system and answered all of my questions. He offered other ideas about possible upgrades and arranged contract with salespeople at Key. Has a great personality and is a great rep for this company.

By Kimberlee E H. on 07/04/18

(no comment)

By Dr. Angela L. on 06/29/18

Keith was not only efficient & accomplished the job (fixing my AC for my office), he explained things in my language. I am thrilled to have found him and Key HVAC. Prompt service and kind people.

By Amy M. on 06/29/18

Richard very quickly diagnosed the problem and helped me understand how to avoid future issues. He also made me aware of maintenance memberships and took the time to explain the details. Very friendly.

By Jeff N. on 06/23/18

Second time Keith has been to our house! Knowledgeable, friendly and professional.

By Bruce B. on 06/20/18

My tech was awesome ...very professional and he fixed my problem with my AC and even saved me some money. best service ever!

By Keith M. on 06/20/18

Extremely impressed by everyone that I dealt with at Key. It was refreshing to work with Garrett on my initial consult. He has experience installing mini splits and came up with a great plan that addressed all of my concerns. Jose did the majority of the install an...(View More)

Extremely impressed by everyone that I dealt with at Key. It was refreshing to work with Garrett on my initial consult. He has experience installing mini splits and came up with a great plan that addressed all of my concerns. Jose did the majority of the install and I couldn't be happier with the quality of his work. Very professional, knowledgeable, and courteous. Two thumbs up. Thanks Key!(View Less)

By Christine on 06/20/18

Keith is professional and thorough. He is very helpful and personable. Key Heating is fortunate to have him working for them and I look forward to having him check my AC in the future.

By Lorna S. on 06/20/18

We had central air conditioning installed by Key Heating and AC. Andrew S. and Gary S. were professional, knew the product, friendly and, with the rest of the crew, had us set up quickly. They were available for our questions. Great job overall.

By Pat M. on 06/15/18

I have used Key Heating on various projects for years for both new construction and service on existing buildings. I have found them to be responsive, reliable and competent.

By KEVIN W. on 06/14/18

Very knowledeable and professional. Key was especially responsive in addressing our quality expectations on the flexible duct installation. We also appreciated their expertise advising us of the various options for WIFI and Internet enabling remote control of the s...(View More)

Very knowledeable and professional. Key was especially responsive in addressing our quality expectations on the flexible duct installation. We also appreciated their expertise advising us of the various options for WIFI and Internet enabling remote control of the system thermostats. They further provided a very detailed and thorough of all the system components, their setup, operation and maintenance. Only negative: still awaiting installation of the disconnect switch for one of our indoor splits).(View Less)

By Thomas S. on 06/13/18

Keith was very courteous and efficient; explained status of furnace and ac well with current condition and possible future needs after next winter's heating season.

By Julia & Jack F. on 06/08/18

Keith did a fantastic job with our AC inspection, including being very friendly and thorough at explaining the new 2020/R22 changes, along with the new membership card program. We have been with Key for many years and thankfully, with their maintenance and our upke...(View More)

Keith did a fantastic job with our AC inspection, including being very friendly and thorough at explaining the new 2020/R22 changes, along with the new membership card program. We have been with Key for many years and thankfully, with their maintenance and our upkeep, our HVAC systems have operated smoothly for the same period with only an occasional adjustment now and then. Keep up the great work!(View Less)

By Thomas T. on 06/07/18

Keith Paulet addressed our AC System malfunction today (June 7, 2018). We could not have been happier with his performance. Keith was extremely knowledgeable, professional, and courteous during his visit. He was able to correct the problem in very short order and e...(View More)

Keith Paulet addressed our AC System malfunction today (June 7, 2018). We could not have been happier with his performance. Keith was extremely knowledgeable, professional, and courteous during his visit. He was able to correct the problem in very short order and explained all his work and billing to our satisfaction before he departed. He left his work site as clean or cleaner than when he arrived. He came with all the tools and parts necessary to complete the job. We would highly recommend him to any of your customers. Pat & Mike Tarr(View Less)

By DANA C. on 06/07/18

Marie was very helpful from our first walk-in to determine the systems available. She worked with us to ensure we purchased the proper system for our home. She arranged the procedures to get the rebate from Eversource. Previously they had always "run out". Matt and...(View More)

Marie was very helpful from our first walk-in to determine the systems available. She worked with us to ensure we purchased the proper system for our home. She arranged the procedures to get the rebate from Eversource. Previously they had always "run out". Matt and his crew were on time and professional for the walk-through and the installation, and got it done in one day. The electrician came the next day and was done in a couple of hours. All work areas were cleaned and left in good condition.(View Less)

By Patrick D. on 06/02/18

Keith was great, on time, efficient and personable...a pleasure to deal with. We are sold in Key Heating and AC!

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Lisa V

Customer Service Rep.10 Years

Rating:Just Launched

* Total number of reviews and star-ratings are based on
data collected during the time period Key Heating & AC has been using the ReviewBuzz system
and may not directly match the data found on each public review site.