You are viewing this page in an unsupported browser. Please open this link in a browser such as Chrome, Firefox, Safari or Android browser.

The next CutShort event, {{next_cs_event.name}}, will happen on {{next_cs_event.startDate | date: 'd MMMM'}}The next CutShort event, {{next_cs_event.name}}, will begin in a few hoursThe CutShort event, {{next_cs_event.name}}, is LIVE.Join now!

Required Skills :-
Detailed understanding and experience with the SAP HANA technology
Minimum of 2 full life cycle implementations in SAP HANA
SAP HANA modeling and scripting experience which includes ability to write complex stored procedures and scripted HANA views using SQL.
Implement data models with SAP HANA using analytical and calculation views. Monitor, investigate and optimize these models and reporting performance on SAP HANA.
Administer data models in SAP HANA, including setting of information validation rules, managing schemas, the importing/exporting and transporting of data models.
Evaluate the impact of different implementation options such as table joins, aggregation, or filters and understand the implication on performance of the various reporting tools and connection types.
Apply advanced data modeling techniques, including currency conversion, variables and input parameters. Implement decision automation using business rules.
Working knowledge of various data loading and replication methods so to load data into SAP HANA from different data sources (e.g. SAP Landscape Transformation (SLT), SAP Data Services, or Direct Extractor Connection (DXC)) is desirable.
Apply SQL Script to enhance the data models in SAP HANA using AFL, CE functions, and ANSI-SQL
Understand and implement HANA Security model.
Refer the JD above. APPLY if you have min.1.5 yrs+ experience into SAP HANA Expertise - with end to end implementation handled for SAP HANA.

About opportunity :
We have seen tremendous demand and adoption in the Indian market and to spearhead our growth further we are looking to scale up our Customer Success Team across India. With increasing number of customers, it becomes very important to have a strong onboarding and relationship management team, which can ensure retention, upselling and positive WOM.
Role & Responsibilities
- Drive Customer Success Activities & Outcomes
- Oversee successful implementation of Happay's product suite for each client
- Oversee portfolio of customers, reduce Churn and explore avenues to Up-sell to maximise revenues from an account
- Drive new business growth through greater advocacy and reference-ability
- Influence future lifetime value through higher product adoption & customer satisfaction.
- Monitor Key engagement metrics like Churn, Customer Health & Renewables
- Align with Key Stakeholders of the account to build a strong relationship
- Define and Optimize Customer Lifecycle
- Map Customer journey and define segmentation of customer base and varying strategies.
- Develop listening points in journey (e.g., usage, satisfaction, etc.)
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Measure Effectiveness of Customer Success
- Define & establish a system for tracking operational metrics for the team.
- Send periodic performance report with Key Metrics to Happay's Executive team
- Lead best in class Customer Success Team
- Manage a team of Key Account Managers and help them in implementation & troubleshooting.
- Recruit experienced leaders for different functional roles.
- Drive a culture of continuous learning and accountability within the team.
- Foster collaboration within the team and across the customer lifecycle.
- Inspire Customer Success Across Company
- Create company-wide culture of Customer Success
- Align with Marketing around marketing to existing clients.
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Align with Executive Team around key metrics and objectives
Skills & Background Requirement
- Minimum 6 years of experience in Customer Success
- Experience in handling team of 15-20 members
- Experience in onboarding complex products/solutions with SMEs and Enterprise clients
- Excellent communication and presentation skills
- Is Excellent in building and nurturing relationships in industry
- Networking and strong orientation towards customer management
- Deep understanding of value drivers in recurring revenue business models
- Is very well-versed on developments related to SaaS products in India.
- Ability to manage influence through persuasion, negotiation, and consensus building

We are implementing a NetSuite ERP integration with Salesforce. Most of the task would be involved in SuiteScripts. Salesforce developer is already hired but someone with both skills is preferred not mandatory.