We recently returned from a Christmas vacation that was very relaxing and allowed me to spend some quality time with family. I hope all of you had a great Christmas! I’m sure you're now gearing up for the start of a new, fresh 2019.

Being in the service business, I spend a lot of travel time observing how others in the service business act. Many times, you walk away from an interaction with someone and are totally unimpressed. People don’t seem to care and sometimes you even feel like you are putting them out. That used to shock me, but today it seems to be more the norm. Every once in a while you get the complete opposite.

​On our recent vacation, I asked one person who was driving a hotel shuttle back and forth to the airport "How are you doing today?" He looked at me, smiled and said, “I’m blessed!” I have to admit that his answer took me back a bit as I wasn’t expecting that response. I asked him why he was blessed, and he said “I have a great family, I have a job and I get to work with some great people.” Again, that surprised me, and I said "That’s great news." I may add that I wasn’t even in his shuttle, so he wasn’t just trying to get a better tip. It was who he is. He made my day.

"We all control our attitudes. Take an extra 15 seconds each day to think about controlling it positively. " ​

Every day we have the opportunity to surprise someone. Maybe your spouse, maybe a coworker or maybe a friend. Wouldn’t it be cool if everybody in this world didn’t surprise you? Meaning they acted that way all the time... positive. This world would be a much better place to live in.We all control our attitudes. Take an extra 15 seconds each day to think about controlling it positively. My friend driving the shuttle is a great example of that. ​