Fill in the auto-response message, such as..
-----
Thank you for your email. I will be out of the office starting START_DATE and returning END_DATE. During this time I will not have access to email but will respond upon my return. If you require an immediate response, please contact OTHER_EMAIL_ADDRESS.
-----

NOTE: As a courteousy to those that are sending you email be certain to include your return date as well as another persons contact information.

Once the message has been filled in select the option: Respond Once

Fill in a date range which matches your absence.
The format for this item is: YYYY/MM/DD-YYYY/MM/DD
The auto-responder will disable itself on the day after the end date.

General Information:
====================================================================
SMTP is outoging email. When you create an email message and click
Send, the email is shown in your outbox. This email is then forwarded
to your providers SMTP server. From there it is sent to the appropriate
server end for delivery.

POP3 is incoming email. This email is spooled by your provider, and
is downloaded by your email client. Since it is spooled (stored) on
the providers server you can usually use some sort of web based email
tool to manipulate email on the server.

IMAP is incoming email. Like POP3, IMAP is email that is spooled on
your providers mail server. The key difference is that IMAP is always
stored on the server until you select to delete and then purge the
email. POP3 usually downloads and removed the messages off the
server (however, this can be overridden).

Using your providers SMTP Server:
====================================================================
You should use your providers SMTP server to send email. The reason
for this is that many providers have started locking down their
networks. This is due mostly to the fact that virii of today have
built in SMTP servers. These rogue programs will run an SMTP server
behind the scenes on your computer that will constantly send out
spam email to the world.

Using a providers SMTP server forces email to be filtered by tools
that will not allow spam emails to be distributed. Many providers
were listed as spammers due to the past activity on their networks
and were forced to go this route.

]]>
This means that if you receive the autoreply, your mail client was able to find our server and was able to deliver the message and also able to download the auto-reply message.

You should receive a message similar to:

******** TEST MESSAGE RECEIVED

This account is used to test email functionality. This account is not monitored.

You should receive this message on the account that sent a test request to our server. To test, an email was sent to mailtest@tomahawk.ca

If you have any questions about this service or have received this message in error please contact us directly.

Tomahawk Technologies Inc.
www.tomahawk.ca
613-257-4141
]]>
Upon accessing mail.tomahawk.ca you will be prompted for your email address and password; login with the email account information supplied to you.

Once you're logged in to your Tomahawk Webmail account: hover over the "Tools" button and select "Accounts" from the drop-down menu that appears.

When the "Accounts" box appears you will be presented with a few fields that you can edit, including: "Name", "Description", "Old Password" and "New Password".

Enter the current password into the "Old Password" field and supply the new password you wish to use in the "New Password" field as well as the "Confirm Password" field. Once completed click "OK" and your email account password will be updated.

Note: If you've already setup third-party software to download your email such as: Microsoft Outlook, Mozilla Thunderbird, Windows Mail/Outlook Express or any other such software you maybe prompted to re-enter your password (new password) when you try to receive email.
]]>Most common SMTP errors with a short description. If you are a client of Tomahawk Technologies Inc. please cotnact us to resolve any issues.

Code

En. Code

Message

Description

500

5.5.1

Command unrecognized

The SMTP command currently used was unrecognized or is not supported by
the server.

501

5.5.2

Domain name required

Sender has no domain specified (usually in MAIL FROM)

501

5.5.2

Unbalanced

SMTP session syntax invalid. (usually unbalanced brackets)

501

5.5.4

Syntax error in parameters scanning

Common syntax error. You probably mistyped last command or last string is invalid.

501

5.5.1

HELO/EHLO requires domain address

Usually when there was blank or invalid string sequence after HELO/EHLO command.

501

5.0.0

Authentication cancelled

The process of authentication was cancelled for any reason.

501

5.7.0

Authentication failed

The username/password combination provided during authentication was invalid.

501

5.7.1

You are not allowed to send.

502

5.5.1

Sorry, we do not support this operation

This operation is not allowed.

503

5.5.1

Incorrect command sequence

A supported command was used on invalid place. For example command RCPT TO used before MAIL FROM or DATA command used when RCPT TO command was not accepted.

The user who gets this error is allowed to send mail only to local domains.

550

5.7.1

Access not allowed

1)SMTP Server blocked access by a black list filter. or

2) reject if originator's domain is local and not authorized option turned on

550

5.7.1

Permission denied

Occurs after a delay from original connection time.

550

5.1.1

Unknown user local

550

5.1.1

Unknown user; rejecting

Unknown user account. The recipient is not local, thus reject the message.

551

5.1.1

No such user found

User account is not local.

551

5.1.1

No such mailing list found

Mailing list is not local.

552

5.5.3

Too many recipients

The number of recipients exceeds the maximum of allowed recipients.

554

5.3.4

Message size exceeds fixed maximum message size

Too many data was sent by the user. User account has an amount limitation.

554

5.7.1

Message cannot be accepted, virus found

Virus was found in the message body or in the message attachment.

554

5.7.1

Message cannot be accepted, content filter rejection

Content filter applied and the message was rejected.

554

5.7.1

Message cannot be accepted, spam filter rejection

Message is probably spam.

554

5.7.1

Message cannot be accepted, spam rejection

Message is probably spam.

Message deleted by filter

Message challenged by filter

554

5.2.2

Maximum size exceeded.

554

5.3.1

Maximum message size exceeded.

554

5.7.1

Message cannot be accepted, filter rejection

The message was rejected.

]]>
Email programs such as Microsoft Outlook will remove messages from the mail server once they download them. As a result, they are no longer accessible via web mail. This article will assist you in setting up Microsoft Outlook to leave a copy of the messages on the server so they are still accessible from the server itself.

Open Microsoft Outlook. Once open, click on Tools -> E-mail Accounts.

Select View or change existing e-mail accounts and click Next.

Highlight the account you would like to edit and click the button which says Change.

On the next screen, which contains the incoming and outgoing server information, click the button which says More Settings.

Click on the tab which says Advanced.

Place a check mark next to the option for Leave a copy of messages on the server. You are free to change the options on the two settings below for removing the messages after a certain amount of time, or deleting them from the server when they are deleted locally. Once your desired options are set, click OK, then Next, then Finish.

You have now set Microsoft Outlook to leave a copy of all downloaded emails on the server so they are still accessible via webmail.

Please bear in mind that these messages will eventually need to be either downloaded or deleted from the server, as allowing them to accumulate can lead to domain size limit issues and can possibly lead to all incoming emails being rejected by the server.]]>
Rogers: smtp.rogerswirelessdata.com
Bell: mail.1xbell.ca
Telus: smtp.telus.net

Leave the Username and Password empty.

General Information:
====================================================================
SMTP is outoging email. When you create an email message and click
Send, the email is shown in your outbox. This email is then forwarded
to your providers SMTP server. From there it is sent to the appropriate
server end for delivery.

POP3 is incoming email. This email is spooled by your provider, and
is downloaded by your email client. Since it is spooled (stored) on
the providers server you can usually use some sort of web based email
tool to manipulate email on the server.

IMAP is incoming email. Like POP3, IMAP is email that is spooled on
your providers mail server. The key difference is that IMAP is always
stored on the server until you select to delete and then purge the
email. POP3 usually downloads and removed the messages off the
server (however, this can be overridden).

Using your providers SMTP Server:
====================================================================
You should use your providers SMTP server to send email. The reason
for this is that many providers have started locking down their
networks. This is due mostly to the fact that virii of today have
built in SMTP servers. These rogue programs will run an SMTP server
behind the scenes on your computer that will constantly send out
spam email to the world.

Using a providers SMTP server forces email to be filtered by tools
that will not allow spam emails to be distributed. Many providers
were listed as spammers due to the past activity on their networks
and were forced to go this route.

]]>mail.tomahawk.ca You can fill this address into your client software settings as the POP3 server to use. In some cases, this server will be setup as an IMAP server for your account. With POP3, email is downloaded to your local system. IMAP leaves a copy of messages on our server for users that travel alot and access email from different computers. As a result of this added storage requirement, there may be an additional charge for the IMAP service.

Our server also supports SMTP, but we suggest users use their ISP's (Internet Service Providers) SMTP server. Many of the local providers now do not allow SMTP traffic on their network other than their own. The reason for this is that in the past many trojans have been written that use their own built in SMTP servers to send out spam. Using your ISP's SMTP server results in minimal problems at your end, and simplifies mail troubleshooting at our end.]]>
The problem is that when email is downloaded, the protocol requires that all email be downloaded before the email is deleted off the server. In the event that there is a disruption to the download all messages will not be downloaded. The next time that your system connects to download your email it will download the same messages again, likely failing at the same "bad" message and the cycle will continue until one of these solutions is put in place.

You can select from one of the two following possible solutions;
1. Disable the virus protection software prior to the email download. Once you have all email messages, re-enable the virus protection. Be aware though that you will be downloading a message that was not handled properly by the very software you are using to protect your machine.

2. Connect through the web interface at http://mail.tomahawk.ca and delete the message which is causing the error. The message will be easy to identify as it will be the message right after the last message that you are continuing to download. So, if you are receiving 5 messages over and over again you will need to delete message #6 through the web interface.

Once you have implemented either one of these solutions you should be able to download all of your email without issue.]]>