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Commentary

Enlist Consumers As Brand Ambassadors In 'Dark Social'

Madison Avenue is
swimming in “dark pools,” and consumers are turning the lights
off themselves, at least in social.

Speaking at the Mobile Insider Summit on Monday, Richard Rabbat, Tango’s VP of platform, said consumers are moving toward what he calls “private
social.” Instead of publishing the “latest selfie” and watching the “Likes” rack up, Rabbat said, consumers are having more social interactions in private -- or in the
“dark.”

Things like private Pinterest boards, Facebook messages, or the ultimate ephemeral platform -- Snapchat -- can't be overlooked. “Dark social” represents 71% of
all social sharing, according to recent data form 33Across.

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Facebook
doesn’t even let its app users message within the Facebook app -- they have to download an entirely new app. That's a clear separation of “public social” (the Facebook app) and
“private social” (the messaging app).

“Brands need to starting thinking not of how many likes they will get on their Facebook post,” Rabbat said, ”but how
they will get their story distributed by their audience.”

The ultimate goal, he reckons, should be using your audience as ambassadors. Now that would give interesting new
meaning to "audience-buying."