If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

You know about us, now we want to get to know you!

We've sent an email to . Please verify that you have received the email.

We have resent the email to

Let's personalize your content

Use LinkedIn and Twitter to find articles

We can use your profile and the content you share to understand your interests and provide content that is just for you.

Turn this off at any time. Your social media activity always remains private.

Connected!Connect to LinkedIn

Connected!Connect to Twitter

Let's get even more personalized

Choose topics that interest you.

So, what do you do?

Are you sure you want to cancel your subscriptions?

Changing Country?

Accept Terms & Conditions

It looks like you are changing your country of residence. In order to receive our emails, you must expressly agree. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.

You appear to have previously removed your acceptance of the Terms & Conditions.

If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

We noticed that you changed your country of residence; congratulations! In order to make this change, you must accept the Aggregage Terms and Conditions and Privacy Policy. Once you've accepted, then you will be able to choose which emails to receive from each site.

You appear to have previously removed your acceptance of the Terms & Conditions.

If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

If you do provide consent, you may change your mind and unsubscribe at any time. If you would like to unsubscribe or have any questions, you can click on the unsubscribe links in our messages or contact us using the information below. For information about how we use information you provide to us, please read our Privacy Policy.

For Canadian Residents: By providing your consent below, you are expressly agreeing that we may email you under Canada's Anti-Spam Law. For more information on this law, you may visit the Government of Canada's site.

For European Union Residents: By providing your consent below, you are expressly agreeing that we may email you under European Union General Data Protection Regulation (Regulation (EU) 2016/679). For more information on this regulation, you may visit the European Union's site. Additional details.

Let's get even more personalized

Choose topics that interest you.

But, what is PerformanceSupport? "A A tool or resource, ranging from print to technology-supported, which provides just the right amount of task guidance, support, and productivity benefits to the user, precisely at the moment of need." – Marc Rosenberg. MORE

Education experts have said for years the important role performancesupport plays in building competency. Despite the vast evidence, most organizations have made little progress implementing performancesupport solutions. So what is performancesupport? MORE

Many of my PerformanceSupport colleagues and I have lamented over and struggled to find why the adoption of performancesupport technology has been so difficult. We are walled in by the myth that Training drives performance… and we have successfully evolved deeper within the walls of that paradigm to innovate and improve our learning solutions. MORE

This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem. Continuous Learning DPS EPSS Learning Performance Ecosystem LMS Performance analytics point of workIn the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? This is not a sustainable solution. MORE

This post continues that discussion with the question of whether we should create courses or whether informal learning and performancesupport are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performancesupport and coaching. MORE

Momentum to accept the validity of performancesupport has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. 70:20:10 Five Moments of Need learning & performance ecosystem Learning Performance Assessment Discovery performancesupportMORE

This free report, published in partnership with The 70:20:10 Institute, uncovers how performancesupport brings learning and working closer together. Five Ways PerformanceSupport Increases Productivity. Performancesupport and working are one and the same. MORE

Panel about performancesupport. They were in agreement most of the time. it is about changing behavior, in the workplace, by using context and without interfering in the work. Here is my mindmap. e-Learning MORE

The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment PerformerSupport learning strategy LinkedIn performancesupportperformersupport PSO MORE

AGILE Continuous Learning Learning Ecosystems PerformerSupport 70:20:10 embedded performancesupport EPS EPSS The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. MORE

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performersupport [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. MORE

THE QUOTE: “ Design and develop performancesupport solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performancesupport solutions than ever before. MORE

About a dozen years ago, learning and development professionals thought performancesupport was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performancesupport were filled to capacity. MORE

All the tasks in this cluster can benefit can from ‘live’ performancesupport. Mobile Learning live performancesupport Mobile PerformanceSupport Mobility PerformanceSupportWe came across an interesting cluster of tasks at the workplace. Let’s take a look at the task types first so you can see if your organisation can relate to such work! Recurrent, Small or Standalone Tasks Some lines of work involve […]. MORE

Knowing what to do…and being equipped [supported] to effectively do what needs done. We train the former.and we support the performer on the latter. This distinction becomes a liability when we treat performersupport as an add-on to training or as an after-the-fact development cycle rather than including it as part of our core design discipline. Continuous Learning PerformerSupport ISD LinkedIn performancesupportperformersupport PS PSO MORE

We are in the age of mobile devices and every business avenue is now thinking of innovative methods to train its workforce and ways to support them on the field. Now isn’t this reason enough to bank on mobile devices to impart performancesupport? MORE

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performancesupport point of work time to competency workforce capability Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded. MORE

Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work. What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments PerformanceSupportPerformerSupport Technology Tin Can xAPI EPS EPSS performancesupportMORE

It’s time to take a moment and give performancesupport its due. But first, what is performancesupport? Performancesupport can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. MORE

Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment of need to support a workforce trying to be resilient and responsive in the pursuit of flawless performance. We are being thrust into an environment where we have an extended mission to satisfy needs of a dynamic learning and support ecosystem. MORE

Integrating PerformanceSupport (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work PerformerSupport Sustained Capability informal learning integrating performancesupport just in time learning at point of work learning strategy LinkedIn performancesupportperformersupport PSO training versus knowledge MORE

Jane is a renowned advocate of performancesupport in the workplace, and I wonder what she’ll make of my latest musing. Instead, I intend to explore the relationship between learning and performancesupport , with the former considered in its informal context. MORE

Thus, mobile performancesupport is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. MORE

Because we want them to perform better at work. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performancesupport or just-in-time learning to your employees. MORE

Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performancesupport technology would remain separate and apart from learning strategy. 70:20:10 DPS DRIVER EPSS Five Moments of Need Learning Performance Assessment Performance Assessments PerformanceSupport point of work Sustained Capability performancesupportMORE

Have you ever struggled with performing a task previously covered in long training sessions? This is precisely why you need performancesupport. Mobile Learning Upside Learning Just-in-time Learning Mobile PerformanceSupportPerformanceSupportYou’re not alone – we have all been there! We forget almost 80% of what we learn in just 30 days – unless we get an opportunity to apply that knowledge. MORE

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performancesupport (PS) within the workflow. I have been writing about MOOCs and the characteristics of MOOCs in my last few posts. MORE

This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

This post continues that discussion with the question of whether we should create courses or whether informal learning and performancesupport are sufficient. Another argument is that while people do need to learn, they can do it all on the job with performancesupport and coaching.

All the tasks in this cluster can benefit can from ‘live’ performancesupport. Mobile Learning live performancesupport Mobile PerformanceSupport Mobility PerformanceSupportWe came across an interesting cluster of tasks at the workplace. Let’s take a look at the task types first so you can see if your organisation can relate to such work! Recurrent, Small or Standalone Tasks Some lines of work involve […].

This free report, published in partnership with The 70:20:10 Institute, uncovers how performancesupport brings learning and working closer together. Five Ways PerformanceSupport Increases Productivity. Performancesupport and working are one and the same.

It’s time to take a moment and give performancesupport its due. But first, what is performancesupport? Performancesupport can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need.

difference to how your organization performs? how front-line managers perform. how individual contributors perform, increases that show up in engagement, retention, and productivity. support industry dedicated to. and supporting front-line managers. Performance up.

Given the report was focused on LMS I wondered if “learning technology” was code for LMS and performancesupport technology would remain separate and apart from learning strategy. 70:20:10 DPS DRIVER EPSS Five Moments of Need Learning Performance Assessment Performance Assessments PerformanceSupport point of work Sustained Capability performancesupport

Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work. What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments PerformanceSupportPerformerSupport Technology Tin Can xAPI EPS EPSS performancesupport

Education experts have said for years the important role performancesupport plays in building competency. Despite the vast evidence, most organizations have made little progress implementing performancesupport solutions. So what is performancesupport?

Jane is a renowned advocate of performancesupport in the workplace, and I wonder what she’ll make of my latest musing. Instead, I intend to explore the relationship between learning and performancesupport , with the former considered in its informal context.

further by continuously modifying the training plan to adapt to the performance of the learner. OttoLearn performs continuous assessment through. scaffolding—the framework of supporting and guiding. training plan to adapt to the performance of the learner.

Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work. What must come first is establishing a “human infrastructure” capable of wielding several key components: Data Analytics Discovery & Consulting DPS LES Performance Assessments PerformanceSupportPerformerSupport Technology Tin Can xAPI EPS EPSS performancesupport

The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment PerformerSupport learning strategy LinkedIn performancesupportperformersupport PSO

Momentum to accept the validity of performancesupport has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. 70:20:10 Five Moments of Need learning & performance ecosystem Learning Performance Assessment Discovery performancesupport

Have you ever struggled with performing a task previously covered in long training sessions? This is precisely why you need performancesupport. Mobile Learning Upside Learning Just-in-time Learning Mobile PerformanceSupportPerformanceSupportYou’re not alone – we have all been there! We forget almost 80% of what we learn in just 30 days – unless we get an opportunity to apply that knowledge.

Because we want them to perform better at work. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performancesupport or just-in-time learning to your employees.

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performancesupport (PS) within the workflow. I have been writing about MOOCs and the characteristics of MOOCs in my last few posts.

But, what is PerformanceSupport? "A A tool or resource, ranging from print to technology-supported, which provides just the right amount of task guidance, support, and productivity benefits to the user, precisely at the moment of need." – Marc Rosenberg.

We are in the age of mobile devices and every business avenue is now thinking of innovative methods to train its workforce and ways to support them on the field. Now isn’t this reason enough to bank on mobile devices to impart performancesupport?

THE QUOTE: “ Design and develop performancesupport solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performancesupport solutions than ever before.

as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee. people manager can improve employee performance.

Panel about performancesupport. They were in agreement most of the time. it is about changing behavior, in the workplace, by using context and without interfering in the work. Here is my mindmap. e-Learning

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performersupport [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem.

PA G E 1 0 3 Define the performance goals and. experiences that support and enable change in service. Define the performance goals and barriers. performance goals and any barriers that need to be. support staff from around the world. needed to support that process.

This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem. Continuous Learning DPS EPSS Learning Performance Ecosystem LMS Performance analytics point of workIn the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? This is not a sustainable solution.

Integrating PerformanceSupport (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work PerformerSupport Sustained Capability informal learning integrating performancesupport just in time learning at point of work learning strategy LinkedIn performancesupportperformersupport PSO training versus knowledge

AGILE Continuous Learning Learning Ecosystems PerformerSupport 70:20:10 embedded performancesupport EPS EPSS The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority.

organizational performance. performance. performance in our organizations. performance improvement is the point of. training 40% Supportperformance improvement. improve performance and be applied back on the job, it’s helpful to use these six steps.

About a dozen years ago, learning and development professionals thought performancesupport was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performancesupport were filled to capacity.

Thus, mobile performancesupport is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

Many of my PerformanceSupport colleagues and I have lamented over and struggled to find why the adoption of performancesupport technology has been so difficult. We are walled in by the myth that Training drives performance… and we have successfully evolved deeper within the walls of that paradigm to innovate and improve our learning solutions.

such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance. performance on the job We’re not that clear what. overall ability to perform the.

Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment of need to support a workforce trying to be resilient and responsive in the pursuit of flawless performance. We are being thrust into an environment where we have an extended mission to satisfy needs of a dynamic learning and support ecosystem.

Knowing what to do…and being equipped [supported] to effectively do what needs done. We train the former.and we support the performer on the latter. This distinction becomes a liability when we treat performersupport as an add-on to training or as an after-the-fact development cycle rather than including it as part of our core design discipline. Continuous Learning PerformerSupport ISD LinkedIn performancesupportperformersupport PS PSO

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performancesupport point of work time to competency workforce capability Training tactics are slowly changing. Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded.

such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance. performance on the job We’re not that clear what. overall ability to perform the.