This is the second bouquet of flowers which were unsatisfactory and the last purchase of flowers I will make from M&S.

You should all know that these wonderfully pictured flowers will arrive in a rectangular brown cardboard box with various labels attached to it. Inside, flowers without water or any kind of moisture, wrapped in cellophane and strapped to the back of the box.

Zero marks for presentation.

My flowers were disgusting. I wish another word could describe them. They were dry, closed or dead. No one in their right mind could send out or sell such flowers.

I was given a refund immediately. Thank you for wasting my time. No apology. No explanation. I had to take a few hours of work to go to a local florist who wrapped up some beautiful flowers.
M&S will never let me show you a picture of their flowers but if you could see it, you wouldn't buy from them.