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Hurricane Claims

Non-Hurricane Claims

Exceptional policies for exceptional ways of life.

See what our customers are saying about our homeowners and commercial property insurance:

So many neighbors are still fighting with their agents, don’t have a check, etc. Frontline was responsive and timely. Adjustor was professional and my claims were handled in a month’s time.

— Mary Kay E.

We received the Claim Package as promised and want to express our appreciation for your outstanding follow up work!! We thank you so very much!!

— Janet H.

We have no damage to report, but wanted to send a big thank you for the email. It was timely and gave us confidence in your willingness to help us if needed.

— Pat J.

You have been extremely professional and helpful with this situation, and that has been much appreciated. You’ve helped a Frontline customer.

— Chuck L.

Had your team not done their jobs so well, we would still be waiting in line for our new roof. I can tell your team always strove to provide this kind of first-rate customer service.

— John P.

I’ve been meaning to contact you just to let you know how entirely pleased we’ve been with the coverage and service provided by Frontline for Irma.

— Gordon B.

Your company is the only company that I have ever received this kind of feedback about claims handling before…ever… I have been working in insurance 24 years. Thank you!

— Matt S.

From the courtesy and guidance of our agent, to your customer service group and your Catastrophic Claims Unit, to your adjuster who came on a timely basis, to your Loss Recovery Specialist who promptly sent checks, and to you, who followed up to offer any assistance we might still require. Thank you.

— John P.

In my honest opinion, Frontline is the best company in the state of Florida. They have been in business over 20 years and have never had problems servicing claims in hurricane situations or otherwise.

— Joseph B.

Of the 18 insurance carriers I represent, Frontline has been the number one company in response to handling Hurricane Irma Claims.

— Bob M.

I just switched to Frontline last year and I was very pleased to get this email from you. It was comforting to know that you're on the ball. Thank you so much.

— Sarah S.

I just wanted to reach out and let you know how PLEASED I am with how Frontline has handled our hurricane claim. FABULOUS!

— Mary Kay E.

Although we will not be needing assistance from Frontline for Hurricane Irma, it sure is nice knowing we have insured our home with a dependable insurance partner.

— Roy H.

Just recently switched over to FRONTLINE I want to thank you so much for your email. My husband and I have NEVER received an email from Nationwide in all our years as policy owners. Thank you.

— Wanda B.

I expected to be on hold until the phone battery died. This was NOT the case. The people with whom I spoke were very professional and helpful, and I was never on hold more than a few seconds. This is exceptional.

— Anthony A.

We are entirely satisfied with the payment that Frontline paid for the damage to our home. The appraiser was here very quickly and we thought the payout was entirely fair.

— Paul G.

Thank you! Wow... made us breathe a bit easier. We've never seen anything like this from any other homeowner's insurance companies we have had.

— Valerie P.`

I am, in sum, very impressed with Frontline and Home Solutions. You have some very professional, helpful people there.

— Anthony A.

We are retired and all I can say is what a relief it was to us when Frontline called to say our claim has been approved. Well done Frontline and thank you.

— Jim G

Repairs needed went unnoticed and the fact that there is minimal cost to correct the deficiency is a tribute to the Home Solutions program.

— Michael M.

All of you at Frontline, including the people you have sent to our home, have been professional and friendly and easy to work with under the worst circumstance.

— Mary C.

It is truly refreshing to witness a company that not only stands behind its product but exceeds requirements. A big “Thank You”.

— Mike H.

Frontline has an excellent reputation in our area and I assume you conduct your business the same everywhere.

— Mike H.

When we called to follow up, our questions and concerns were always addressed. We have a new roof, and we are grateful!

— Bill P.

I want to give a shout out to the claims team. You guys are rocking it.

— Shannon B.

Frontline claims have set the bar too high for other companies. Your claims staff have done an outstanding job.

— Mike H.

We have received zero complaints. I can’t say the same for others. Frontline is our go-to company.

— Mike H.

The horror stories I’m hearing from people who don’t have Frontline would make you curl your toes.

— Shannon B.

I would recommend Frontline to anyone.

— Jo A.

Frontline claims has been the BEST.

— Gary V.

I have had zero issues, so thank you for taking care of business, unlike many of your competitors.

— Gary V.

Thanks for all of your help in helping me to understand how the claims process works!

— Shannon B.

I am pleased with the way my claim was handled. Thank you.

— Jo A.

In regards to communication, Frontline has been the best at communicating with us. Thanks.

— Will K.

I have five properties in the Keys and I want to commend your company.

— Michael F.

The only carrier that has called to check in.

— Michael F.

So far the interactions have been phenomenal.

— Shannon L.

Wanted to let you all know you do a great job from underwriting to the field adjusters!

— Shannon L.

We are fairly new insureds but are happy to have chosen Frontline.

— Pat J.

Thank you for being so pro-active.

— John B.

Thank You Frontline!!!

— Doug W.

Thanks Frontline Insurance for the kind message.

— Robin B.

Would have to say that I have been impressed with your Hurricane support.

— Peter P.

I have three homes in Florida. Thank you for this email it was comforting that you were proactive.

The company and the adjusters have been polite and pleasant during a difficult time.

— Karin T.

Everything was fantastic.

— Kevin K.

We found Frontline (and the adjuster) to be professional, prompt, courteous, and they followed-up on a regular basis.

— Jim G.

First time I have ever had to file a claim and they have made the process easy and were very helpful!

— Cheryl M.

I was extremely impressed with the service.

— Anthony A.

The claim handling was as smooth a process as we could ask for especially under the chaotic circumstances.

— Kevin K.

We are having a great hurricane experience with Frontline.

— Carol B.

You have a customer here with four policies and satisfied with working with the insurance company. Thank you!

— Paul G

Everyone was kind, polite, and competent.

— Kevin K.

Thank you to Frontline and staff for a job well done and yes you did meet the goal of initial payment within 21 days.

— Kathy D.

Thank you SO MUCH for getting us in with this company.

— Carol B.

Excellent service by Frontline.

— Michael M.

Please pass along my appreciation. I will continue to be your “Frontline Fan”

— Kathy D.

I have never experienced anything like this from a homeowners insurance policy! Very impressed.

— Mickey S.

I want you to know how satisfied and appreciative my wife and I are with the work your team has done for us.

— John P.

We will make sure that our friends and family know all about you.

— Mary C.

We are not used to this type of professionally done work in Florida. I have told numerous friends and neighbors.

— John P.

Thank you for making this effortless.

— Mickey S.

We commend your team’s performance. Thank you.

— John P.

I hope Frontline continues to provide us with high quality and affordable coverage.

— Gordon B.

I had substantial damage to my home. Thank you to Frontline and staff for a job well done.

— Kathy D.

We appreciate your prompt response and action to our claim after our encounter with Irma.

— Bill P.

I look forward to working with your team.

— Kathy D.

The initial contact was reassuring and informative.

— Bill P.

Thanks for the follow-up and communication.

— Chuck L.

A deductible you’ll be happy to meet.

Stepdown Deductible and Stepdown Deductible+ earn you cash back on your hurricane and all other peril deductibles for each consecutive year that goes by without a claim. The more time that passes, the more you get back.

Your partner in managing the health of your home.

Frontline Home Solutions helps keep your home at its healthiest by helping make repairs to your home and reducing the risk of unexpected out-of-pocket expenses.