Customer Care (410) 486-7171

The owners and employees of the Bibb/Henry Albert Company take pride
in their customer service. We have been servicing the Baltimore
Community since 1852, and the same principals that guided our company
then - Quality and Courteous Service - still apply. We consider it our
mission to continually improve ourselves for you, our customers, with
ongoing training and employee reviews. Any comments regarding customer
service should be addressed in writing to
info@bibbha.com.
We value your feedback.

Emergency Service

The BHA Company is available for emergency service 24 hours a day
seven days a week. We have three operators standing by to take your
call. Assistance is just a phone call away.

Qualified Personnel
All work will be scheduled with qualified personnel as needed to fit the customer's schedule and project deadlines.

Payment
The terms of payment will be determined by the scope and time needed
to complete the job. Full payment for the job is due upon the
completion of the work, unless other agreements have been negotiated.
We accept most major credit cards.

Scheduled Appointments

In today's hectic world, being able to schedule appointments for a
specific hour and day is just another example of BHA's commitment to
service. Scheduled appointments can be made by calling the office at
(410) 486-7171 Monday - Friday, 7:30am to 4pm. All after-hours
emergency calls will be answered by an appropriate service technician,
and will be dispatched in a timely manner.

Preventative Maintenance & Service Plans

Service Plans are a hallmark of BHA. Based on your equipment
requirements we perform preventative maintenance servicings and tune-ups
to insure that your heating and cooling systems are operating to the
best of their energy efficiency. The appointments are scheduled around
you, and insure your family's comfort and give you added piece of mind.

Energy Audits

When BHA provides service they bring a lot more than just a
qualified plumber. They bring a team that will work with you to
minimize your energy bill. We do this by performing an energy audit
and developing a strategy with you, to work within your budget and save
you money.

Tax Incentives & Rebates

Under the New Stimulus Package there are a number of incentives that
provide up to 30% Federal Tax Incentives. There may also be
Incentives from the State, BG&E, and the equipment manufacturers.
Its our job to understand and keep up to date on all these programs,
and advise you of your options. Our goal is to provide you with the
best return on your investment, and help you minimize your energy
expense. This common sense approach is good for you, good for our
community, and good for the country.

BHA Guarantee

The Bibb/Henry Albert Company traces its origins to The Bibb Stove
Company founded in 1851. At the turn of the last century it was
manufacturing coal furnaces for central heating. Baltimore City had a
central steam plant and many buildings and residences were steam heated.
Our forefathers installed and maintained these systems. Plumbing,
Heating, and Cooling are in our blood. The same principals of treating
customers like family, providing quality and dependable service are
still our trademark. The BHA Team looks forward to serving you and
your family.

BHA, can handle all your emergency plumbing needs, with master
plumbers available 24/7. Since the turn of the last century, when
Baltimore first installed the public water and sewer systems, BHA has
been there, servicing Baltimore's finest homes. So look to BHA to
answer the plumbing needs of your Home whether it is a Gothic Revival in
Mt Vernon or a Queen Ann Home in Roland Park, or a Gordon Sugar Home in
Pikesville.

Today the Bibb Henry Albert Company is working with many of the proven Green & Renewable Energy Technologies.
Because of BHA's indepth knowledge of the old and new technologies,
who better to help you convert your old clunker plumbing systems into a
mean green energy efficient plumbing machine. Let BHA help you get your
piece of the stimulus package, and cut your energy bills.