The above product can ONLY be replaced/refunded, if returned on the spot with our rider or at the pickup station. This ONLY applies if you have received a wrong product or the item has been damaged.

If the product is "shipped from Overseas"?

You can return this product ONLY if you have received the wrong product or if the item has been damaged.
You cannot return the product if you change your mind or you don't like the product.
For more information, please visit our FAQ on "Shipped from Overseas products"

The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!

What are the next steps?

Once your return request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations.

Once the product retrieved, we will proceed to examination.

- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.

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