Air France launches Amadeus Ticket Changer Shopper solution

Published: 03 Sep 2008: Amadeus has marked the launch of Amadeus Ticket Changer (ATC) Shopper with Air France. The airline launched the new ticket rebooking technology in July across its 80 websites to allow online rebooking of tickets sold through all direct channels.

Amadeus stated that the solution has increased online rebooking transactions by 35 percent in its first month.

ATC Shopper provides flexibility for online rebooking and can process any ticket issued via Air France´s online and offline sales offices. Simple revalidation is also possible for tickets sold through travel agencies connected to the Amadeus System. Available in multiple presentation formats such as XML or xHTML and in 25 languages, it can also be integrated at any stage within the booking flow, leveraging Amadeus´ e-Commerce booking, servicing and merchandising engines.

"With Amadeus technology, we can provide automated rebooking on even the most complex itineraries and have rolled-out functionality in 13 languages across 80 websites. The adoption of the solution will also generate an increase in website visits by improving the attractiveness of our post-sale functionality which will improve our bottom line," said Stéphane Ormand, e-Development Director, Air France.