This IDC study provides insight into the use and future use of cloud and other emerging enterprise technologies in the CEMA region based on responses to the IDC WAN Manager Survey 2011. Based on a survey of 787 respondents from businesses and organizations from nine countries across the CEMA region, the study suggests that IT decision makers in the CEMA region are generally familiar with technologies such as UC, IaaS, SaaS, and telepresence, but that CEMA enterprises' adoption of these services lags familiarity. Survey respondents generally view telecommunications providers positively as potential sources for obtaining cloud services, but significant percentages do not express a preference for buying cloud services from telecommunications providers.

"Cloud services could offer cost and scale efficiencies attractive to CEMA companies. IDC WAN Manager Survey results suggest that telecommunications providers in the CEMA region must continue to develop their cloud service portfolios and go-to-market strategies to best position themselves to take advantage of expected growth in cloud services uptake in the region." - Senior Research Analyst, Matthew Marden, Communications, IDC CEMA

Table of Contents

Product Code: CEMA18544

Table of Contents

IDC Opinion

In This Study

Methodology

Notes on the Survey Sample

Notes on the Surveyed Technologies

Respondent Demographics

Situation Overview

IT and Economic Background

ICT Spending Intentions

Cloud Services in CEMA and Telecommunications Providers

Enterprise Technological Priorities and Cloud in CEMA

Adoption of Cloud Services and CEMA Organizations' Networks and Budgets

CEMA Enterprise Familiarity with Cloud and Collaboration Technologies

CEMA Enterprise Use of Cloud Services

Hosted Web-Based Services - Video Conferencing

CEMA Telecommunications Providers and Cloud Services

Future Outlook

Essential Guidance

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Related Research

Synopsis

Table: Sample Size by Country

Table: Sample Size by Sector

Table: Sample Size by Company Size

Table: Location of Headquarters by Country

Table: Location of Headquarters

Table: Location of Headquarters

Table: Number of EMEA Countries Where the Companies Operate, by Country

Table: Number of EMEA Countries Where Companies Operate, by Sector

Table: Number of EMEA Countries Where Companies Operate, by Company Size