Marketing Cloud Email uses JavaScript to interact with your browser. Some browsers disallow any JavaScript functions that try to access the local clipboard on your computer for security reasons. In this situation, you may receive a pop-up message in your browser that states, "Your browser does not allow access to your computer's clipboard. On a PC use Ctrl+V for paste. On a Mac use Command+V for paste." when you click Paste in the "Edit" menu.

Resolution

To resolve the issue, you can do one of two options.

1. Use Keyboard Commands

Use these commands to copy and paste content into your Content Area:

Action

PC

Mac

Copy

CTRL + C

⌘ + C

Paste

CTRL + V

⌘ + V

2. Disable the security feature and allow the Email Editor access to your local clipboard

Depending on the browser you're using, there are different steps to grant access to your local clipboard. For example, one browser may display a pop-up allowing you to grant access while in another browser you need to download an extension. Follow your browser's instructions or search their help sections for instructions to grant access to your local clipboard. If no instructions can be found, use the keyboard commands to copy and paste.