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Dues are due on November 1 every year. If not paid by November 15 a $50 late fee is assessed.

I didn’t get an invoice.

As in prior years, invoices are not mailed. An email is sent to members in mid-September to advise that dues are owed.

I didn’t get an email about dues.

Notice is sent in our newsletters. If you are not receiving our newsletters, please call the AACAR office to be sure we have your correct email address on file. (If you “opt out” of our newsletter you will not receive notice, please let us know so we can email you separately).

Where can I get an invoice?

Invoices/Orders are found here.

Can I pay in installments?

No, but Realtors® Federal Credit Union has programs to make payment and pay in installments, or to do a dues account. We do not take installment payments.

Can I pay online?

Yes. You may pay through the web portal with a credit card, here.

Check, money orders and cash will need to be paid through the AACAR office.

Can I pay with 2 different credit cards?

Yes, but you must call the AACAR accountant to do so.

What portion of my dues are not deductible?

Information can be found on your invoice/order. This amount changes yearly so be sure to check your current invoice or call the AACAR office for prior year information.

I have a client that would like to request a mediation, how would they go about starting the process?

Please have them call O.M. Services at 1-888-412-6740 to request the forms to setup a mediation.

I would like to file an ethics complaint against a REALTOR®, how would I go about starting the process?

We have a wide variety of items in our REALTOR Store, they are not available online at this time. Please contact us at 410-544-4554 – Monday through Friday to inquire on product assortment or availability.

How do I get a SentriCard?

New Members: You need to first join the Anne Arundel County Association of Realtors (AACAR) to get a card. Once you are processed as a member, you will receive an email confirmation to schedule an appointment to receive your card. The card is needed to enter the lockboxes. You can complete the agreement when you come into our office or download and fill out the SentriLock Agreement and bring it in the office with you to the appointment.

Your email confirmation will let you know whenyou will be in the system to contact us to schedule the appointment and to set up your MLS. AACAR is separate from MLS. The MLS system that is being phased in is called “Bright MLS” (formerly MRIS). They can be contacted at 1-888-838-8200.)

Existing Members: If you need a replacement card, just stop by the association office. You can contact the Key Administrator at 410-544-4554 for more information. We encourage appointments when getting your card replaced so that we can have the card ready for you come in.

How much does a SentriCard cost?

You pay a yearly fee to SentriLock for card services and for a card reader.

The SentriLock year starts on February 8th and when you get the card at the beginning of the year it will cost you $169 and that pays you until the following February.

Cards leased after May 8th are $126.75 and pays for service until February.

Cards leased after August 8th are $84.50 and pays for service until February.

Cards leased after Nov. 8th are $42.25 and pays for service until February.

When coming to our office to receive your card, you will need to bring a credit card to secure your payment. You do not own your SentriCard.

My card stopped working, stolen or is broken.

If your card is not working, you will need to call SentriLock. Their number is on the back of your card. If SentriLock determines that it is defective the association will replace the card for free. If the card is physically damaged or stolen the cost to replace the card is $26.50. We encourage appointments when getting your card replaced so that we can have the card ready for you come in.

How much is a lockbox?

New lockboxes at AACAR cost $99.90. If we have any used ones in stock they cost $75.00 plus tax. You will need to bring your SentriLock card with you when purchasing a box so that we can assign the box in your name.

How do you open a lockbox key compartment?

You can use the following instructions to access the key compartment of a lockbox:

2. After you press PIN+ ENT, the lockbox will display the READY light. You can either remove your card from the box or press FUNC + 3 + ENT to open the box.

(If the lockbox displays the steady CARD and ERROR lights, your SentriCard ® might be expired. You need to renew your SentriCard® if it is expired. If the lockbox displays the steady CARD light and your SentriCard® is valid, the lockbox’s internal clock needs to be updated.)

How do I reactivate my SentriLock card?

Any time your SentriCard® is expired, you just need to renew it at a SentriCard® Reader again. Once the SentriCard® is valid, it will work again for lockbox access. Your SentriCard® must be renewed in order to effectively upload any card files to the SentriLock Server. Only SentriCards® provide your Association or Board with the industry’s most advanced smart card technology. Any time a SentriCard® is expired, it will need to be renewed before it will work for lockbox access again. An expired SentriCard® does not require a reactivation fee.

What kind of batteries does a SentriLock lockbox use? How much are they?

The GENI or GENII (silver) REALTOR® lockbox has an internal lithium battery, lithium type 2CR5 battery.The batteries for the silver boxes are $5.99 each at AACAR, and comes with a tool to unscrew the back to change the battery.

Note: Do not remove old batteries from a lockbox until you have a replacement in hand. Also, do not carry unpackaged batteries in your pocket or purse as metal objects could cause a short circuit and thereby cause bodily harm or property damage.

The NXT or NXT Wireless REALTOR® lockbox has internal lithium batteries. To replace the batteries in a NXT or NXT Wireless (blue)lockbox, you’ll need: 2 lithium type CR123A batteries. Contact your Association in regards to obtaining batteries for your lockbox. A Phillips head screwdriver is needed to remove the battery covers screws.

Note: If the lockbox shows no signs of activity and you cannot access the key compartment, the battery is dead. You can use a power paddle to provide a temporary charge to the lockbox and access the battery compartment. Contact your Association to obtain a power paddle.

How do I use SentriSmart to get a mobile access code?

When you paid for your Sentrilock card you also received the ability to download an app to your Smart phone with your SentriLock ID and Password. Your instructions for downloading the app are provided for you at that time you receive your SentriCard.

How can I get additional Reciprocity areas on my SentriLock card?

Anne Arundel County Members can get Coastal Association (Ocean City and the Wicomico Co.) and Garrett County Association added to their card by going to the Coastal and Garrett County websites for the paperwork.

An unlicensed assistant can get a SentriLock card. Their first step is to download and fill out an Unlicensed Assistant Agreement and it needs to be also signed by the Realtor they are assisting. Then contact our office in a couple days and set up an appointment to get the card. There are certain guidelines they need to follow as an unlicensed assistant. They can only access the lockbox of the agent they are assisting and they can’t represent themselves as Realtors®.

How can I contact SentriLock to get support?

You can obtain free support from SentriLock in one of the following ways:

The best way to reach SentriLock support is via the Internet. Click the Support button on the toolbar in the REALTOR® Lockbox Web Site or the SentriLock Card Utility/SentriCard® Utility. Click Add Ticket to send a message to SentriLock Support.

Most websites that ask for your ID number have a look up option for you to get it. Your NRDS number, NAR ID, and National Association of REALTORS member number all mean the same thing. It is a nine digit number you are assigned when you join AACAR. This number will be listed in your confirmation email you receive after your membership application has been processed, on the label of the NAR magazine also.

If you are joining as a REALTOR member:
Please complete the REALTOR membership application in its entirety and submit it to Kerry Chisholm via fax or email: kerryc@aacar.com or fax to 410-647-5102. Note: Make sure your broker signs your application, provided us with an up to date email address, listed your real estate license number, and have included your payment.

If you are joining as an Affiliate member:
Please complete the AACAR Affiliate membership application and submit to Kerry Chisholm via fax or email: kerryc@aacar.com or fax it to 410-647-5102. Once your application has been approved and processed, you will receive a welcoming email with a list of membership benefits. Please make sure you complete the membership application in its entirety.

How to Register for New Member Orientation

After you join AACAR, you will receive an email confirmation. In this email there will be our New Member Orientation schedule attached.

All new REALTOR members must attend New Member Orientation. To register, contact Kerry Chisholm via email or phone: kerryc@aacar.com or call 410-544-4554.

How to Update your Information

Phone number, email, or address:
You can login to our website to change your phone number and email address.

Broker changes:
You cannot change your office information online. This is done by AACAR only. If you have transferred to another brokerage, please complete the membership transfer form (under membership) and submit it to Kerry Chisholm via email or fax: kerryc@aacar.com or fax it to 410-647-5102.

Inactivating your membership:
Because you are changing your license status to inactive or referral, please submit the drop form (under membership) and submit it to Kerry Chisholm via email or fax: kerryc@aacar.com or fax it to 410-647-5102.

Changing your name
Before AACAR can update this, you will need to update it with the Real Estate Commission first. Our records need to match theirs. Once you have updated your name change with the Real Estate Commission, you can submit the change to Kerry Chisholm via email or fax: kerryc@aacar.com or fax it to 410-647-5102.

At any time you can also update your address, phone number, and email address via email or fax: kerryc@aacar.com; fax it to 410-647-5102, or mail the changes to:

To find out what your AACAR membership status is or to request a dues waiver letter, please contact Kerry Chisholm at 410-544-4554 or kerryc@aacar.com.

(If you are an active primary member with AACAR and are joining another association as a secondary member, you will need a dues waiver letter provided by AACAR. If you are an active primary member with another association and want to join AACAR as a secondary member, please submit a dues waiver letter provided by your primary association and attach it to your AACAR application for membership.)

When do I qualify for REALTOR® Emeritus status?

A REALTOR® Member who has held membership in the National Association as a REALTOR®, REALTOR-ASSOCIATE®, or both, for a cumulative period of forty (40) years may be eligible for REALTOR® Emeritus status. REALTOR® Emeritus members receive a dues waiver from national and local dues.

At the 2013 REALTORS® Conference & Expo, the Delegate Body approved an amendment to Article III, Section 9 of the NAR Constitution, which outlines REALTOR® Emeritus eligibility. Beginning with applications filed in 2015, in addition to the forty (40) years of membership, a REALTOR® Emeritus candidate member must also have completed at least one (1) year of service at the National Association level. However, for applications filed through 2019, the one (1) year service requirement may also be met through service at the state or local level. This provision will sunset at the end of 2019.

If you are eligible for REALTOR Emeritus, AACAR will submit all necessary paperwork to the National Association of REALTORS. Once your application has been approved, NAR will send AACAR a letter, certificate, and REALTOR Emeritus pin for you, and then you will be invited to our next upcoming event to receive your award in front of your peers.

If you have any questions in regards to REALTOR Emeritus, please contact Kerry Chisholm via email or phone: kerryc@aacar.com or 410-544-4554.

Can I receive a list of all active AACAR members?

Yes, but in order to obtain a list of all active AACAR members, you must be an active AACAR member. This list will include the member’s name, home address, phone number (if requested) company name, and company address. This list does not include email addresses. If you are looking for specific information, we can, for example, sort the list to show only brokers, only new members, or only certain zip codes. The list will be emailed to you and will be an excel spreadsheet. The cost is $85 plus tax. If you are interested in purchasing an AACAR membership list, contact Kerry Chisholm via email or phone: kerryc@aacar.com or 410-544-4554.

How many, and what type of CE hours do I need?

The Maryland Real Estate Commission from time to time makes changes in requirements, here is a link to their site for the latest information: