ORLANDO, FLORIDA -- LG High Efficiency Washer Orig cost $1099 – I got at discount then - LG wants to pay me $400 and take my washer because they dismantled and trashed my parts when they came out to service my washer with no parts available to replace
My LG washer purchased July of 2011 rusted around the disposal unit and the left front side.
When the Service tech arrived he disassembled my washer and then found the replacement part was the wrong one, would not fit.
He took both the replacement part and my part and said someone would get back to me on the replacement. This was July 19, 2014.
I have been told there is no replacement part and I will have to take $400 and they (LG) gets my washer. (This was from Eric at Corporate headquarters today 8/25/14)
I said (well- in other words - No)
I want my washer put back in one piece.
CNM140719528345 original date 7/19/14
CNM140804780747 8/4/14DRM 140806465770 8/6/14

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Plastic around glass shelves crack easily

Posted by imp3400 on 03/11/2014

Rating: 3/51

I have owned this refrigerator for little over a year. And I will say it is a great product. Except for the plastic frame that goes around the glass shelves is cheap and will break easily. I called LG and said it wasn't covered under extended warranty and gave me a number of their parts distributor, for the plastic frame it was $66 not including shipping and handling. I went to searpartsdirect.com and found the same thing for $51 shipped. I hate to say this but I may order this from Sears . And I dislike Sears, their home improvement, customer service, sales people are bad. But their maintenance agreements would have covered this. And I have bought parts for numerous products and have saved money. And it gets delivered in a reasonable amount of time. I just want to let people know before buying parts from LG check other sites.

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Control Knobs

Posted by hotcook on 06/22/2010

Range was purchased from Sears in Rotterdam Mall on 6/7/09. Model #LRG30357ST, serial # 902KMFE10179. The part # in question is EBZ37189609. Since the purchase of the gas stove we have replaced 3 of the control knobs located on the front of the appliance. These control knobs regulate the gas flow of the stove burners. The plastic shafts on all of the knobs continue to crack and break with normal usage. The knobs become very loose and fall off of the shafts. The cost of each knob is approx $75 and we have ordered the extended service plan due to the continued defect of the knobs. The newly purchased knobs were covered under the 1 yr warranty but these new knobs are also breaking down as the original knobs had.

The initial product was not faulty as there seems to be a design flaw. Each new knob is not any better than the previous knob we replaced. The knobs continue to become loose over time and fall off of the front of the stove??

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Compliant of the Poor Customer Service Centre of LG (Hong Kong)

Posted by Steven on 04/30/2012

Rating: 1/51

HONG KONG -- I had purchased a 'LG' TV (Model:26LG30R-TA) in the Fortress shop (Hopwell Centre-Hong Kong) on 1st Feb 2009. The TV was delivered to my house on 7th February 2009.
During the last Christmas in 2011, my LG TV was malfunction and there was no picture after I switched on. In many occasions, I had to wait for more than 15 minnutes before the picture bacame visible. I thought it was due to humidity, therefore, I did not contact the 'LG' customer service center (tel:(852)3543-7777) until 30th January 2012. When I explained to the LG staff about my TV's problem, the staff did not log my compliant or asked for more details or referred to the Repair Sction to rectify the problem. In stead, the female staff asked me to provide the receipt of my TV. When I told her that I had lost the receipt, she simply told me to copy the model no. of the TV set and serial no. at the back of the TV set and asked me to approach Fortress to get a copy of the purchase invoice.
As I had to work on the week days, therefore, I had waited for a few days and visited the Fortress Shop on 4th Feb 2012 to request a copy of the purchase invoice. The straff from the Fortress Shop after checking with the computer record and told me that the warranty of the TV was expired on 2nd February 2012 (two days ago), as the warranty period for my TV is for 3 years.
I had contacted the Customer Service on the phone immediately to explain the situation. The sfatt from LG insisted that the warranty was expired and later a male staff call me to inform that he could arrange someone from the Repair Centre to check my TV without charge. After the repair technician checking my TV and the Repair Centre contacted me to inform that there is no spare part to repair my TV.
After I had waited for a few days without any further information from LG Customer Service, I had decided to call them. Unfortunately, one of their staff insisted that they do not take any responsbility, as my warranty was already expiry.
I had sent a letter to the Consumer Council (Hong Kong) to seek help from them with the following reasons:
1. WhenI reported the problem, if the Customer Service Staff handled immediately, my TV would still under the warranty period.
2. The warranty policy was not clearly stated to the customers, as I purchased the TV on 1st Feb 2009 and they delivered to me on 7th Feb 2009. The 3 years warranty period should be counted from the date of delivery and not the date I ordered the TV set,
3. When LG sent a technician to check my TV, that gave me an impression that they had admitted the responsibility to fix it, otherwise, they should sent him to inspect my TV.

Few weeks ago, I received a call from Consumer Council and a gentleman told me that LG is willing to replace a similar TV set to me, as the one that I purchased was out of stock. I was very happy about the arrangement, unfortunately, after one week I received another call from Consumer Council that LG has changed their mind and decided not to replace my malfunction TV.

I am preparing to take legal action and bring the case to the small claims tribunal. I am happy to share the outcome at the later stage.

Kind regards,

Steven Tsang

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Don't Buy LG Bad Product Bad Service Bad Attitude

Posted by Oneunhappycustomer on 08/17/2007

ARIZONA -- This is a really long article and I apologize for the length but this has been an unbelievable experience and the American People are being milked of their hard earned money and then being insulted for it! Please make sure you read all the pages! I am really tired of getting robbed and then pushed into a corner and ignored!

I purchased the LG Tromm Wild Cherry Front Load Washer and Dryer in March 2007 it is now August 2007. I paid $2,994.12 when all was totaled up with the two drawers, cords, vent, dryer, taxes and delivery!

I too have a mold smell in the washer. I don’t care how pretty this set is or how many bells and whistles it has, when your clothes smell like mold all the positive goes out the window!

I called LG service informing them I had done all the proper maintenance per the manual and I suspect the smell is coming from under the rubber gasket closest to the tub. There is water and debris under the gasket and that my fingers were not small enough or strong enough to clean under the seal.

I was told the following by LG's service department, use a butter knife to clean and dry under the gasket, I refused stating that I saw nothing in the manual suggesting this should be done especially with a butter knife. Fearing this would void my warranty I refused stating if the manufacturer wanted me to do this they should have provided a tool with instructions. He then suggested I have one of my kids come over and clean my washer for me once a week! I told him again that I had cleaned my washer per the manual’s instructions and I feel the rubber gasket is defective due to the stagnate water underneath the seal. He told me to use 1 cup of bleach to 1 gallon of water and clean the seals. I again told him I saw nothing in the manual about doing this. He said they would send a technician out to replace the seal. I told them I did not think this would correct the problem, unless the seal is redesigned the problem will reoccur.

I had to wait one week for the service appointment. The night before the appointment the technician calls me at 8:30 in the evening and tells me I need to go to Home Depot and purchase some ZEP, he is not replacing the seal, I am using too much soap and he is going to clean the residue out of the machine using the ZEP (this product is for the removal of MOLD & MILDEW).

The following day the technician comes he tells me that the owner’s manual was written by Koreans and it was not properly interpreted regarding the measurement of the soaps and fabric softeners that I should only use 1 ounce. The technician gave me a little cup for soap and told me not to fill it above this line. I told the technician I have used the HE detergents per the owner’s manual, I have measured the HE soap and fabric softener according to the manual, I have cleaned the filters per the owner’s manual, I have dried the seals per the owner’s manual, I have left the door open per the owner’s manual and the main drain hose is installed per the owner’s manual. When I asked him why the instructions were not corrected or the customers notified he informed me that it was suggested to the Koreans and because it was not their idea they would not do it, anything they do has to be their idea. He also went on to inform me that the boss in Korea thinks Americans are stupid and lazy. I asked the technician where the company was located in North or South Korea. He said in South Korea. That the corporate office was close to North Korea but the manufacturing plant was in the Southern part of Korea. This did not leave me with a real warm and fuzzy feeling especially after my son just spent a year of his life protecting them from the North Koreans!

The technician then used ZEP for the removal of MOLD & MILDEW to clean my washing machine (this is not in the manual either!). He requested a large towel to blot the soap that was in the bottom of the washer after he ran the cycle telling me that the washer does not remove all the soap after a cycle! Yikes no wonder my clothes are all smelly! Well, he assured me this would solve the problem and my worries would be over if I remembered not to use too much soap. I took the little cup he gave me and using the manufactures recommendation on the bottle poured the amount into the cap, I then transferred it into the cup he gave me and to his dismay it was the same amount using Wisk Tide was just a little more. He put in a load of towels, put in the soap himself, started the machine and reassured me this would work before he headed out the door.

Forty minutes later I have a finished load that still smells like mold!

I called the LG service department after going online and printing out pages of comments about mold and the LG frontload washer! I told them I wanted them to pick up the appliances and refund my money as I would have to purchase a new washer and dryer. Well, they told me they would have to escalate the call and it would take 4-6 weeks until I heard from someone. They told me that they do not do refunds. They told me they would give me a $15 a week allowance to go to the laundry mat! HA! I hope the North Korean’s have a good aim! I am done with LG, their products, their service and their unprofessionalism.

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Possible class action lawsuit on LG company?

Posted by duped, again on 04/10/2010

I bought my first house in July 2009 and decided I needed brand new appliances to go with it. Besides, I am a single parent of three working 60hrs a week and trying to go to grad school. So, in order to save me some headache of having to deal with brokendown appliances, I decided to buy an LG LFX....SB brand of french door refridgerators. I took out a one year warranty on it and after 6months, the ice maker stopped working. I called Lg and they came out to look at it and had to replace a part, of course I was still on warranty. 9 months later, I called them because the bottom freezer will not open. They came, replaced some parts and fixed it. Exactly 16 months after purchase, an FF error code started showing on the display panel and later converted to an IF error code and my refrigerator part of the whole thing was not cooling, nothing was wrong with the bottom freezer. Lg told me I was out of warranty and had to call their authorized service repair man to come take a look at it at my own expense.

I called the service representative and was told the earliest they could come out will be in a week and I have to be home since they don't work after hour. At this time I had stopped buying groceries since I had nowhere to put them and half of the last groceries I bought were thrown away. I decided to call a reputable repair shop locally and the guy told me I had trouble with my evaporator motor fan that works the fridge. I ordered the part from Lg and was told it will take two weeks to have it delivered. At this point, I had to go buy a compact size fridge for milk and all what nots. Part came, repair man worked on fridge, it did not work. After reading the report on the Lg brands and after $350 on parts and labor, I have decided to count my loss at this time and just move on. My kids and I are going to use the compact size fridge for a while (I don't know what we are going to do for ice this summer, we live in Texas). I am going to call my school and take this summer off from grad school so I can work extra this summmer to replace the refrigerator. I am very disappointed with Lg and their products and my advice to anyone is never to touch an Lg refrigerator, or their other products for that matter, with a 10foot pole. Or buy 10yrs warranty if you must buy their products. By the way, I had a Maytag refrigerator that I gave out to my former neighbor as a parting gift when I bought my house. It is still in use after 5yrs, it has not been worked on since I bought it, not once. I wonder why there hadn't been a recall on Lg refridgerators or class action lawsuit. Americans work too hard for their money to be replacing appliances every 18months.

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LG Gas Range Knobs Over Priced And Bad Design.

Posted by Michael on 01/22/2013

Rating: 1/51

I WANT TO ADD MY COMPLAINT TO THE LIST OF COMPLAINTS ABOUT LG PRODUCTS.

I thought I would be a nice guy and replace the knob on my mother in law's new gas range, so I get the model# and serial and go on line. I type in the model up come many sites for parts. I think wow what a fine product to have so many companies to provide parts. Not as bad as the Delta Drill press I bought in 09 and it was discontinued on me in 09 now I'm stuck without any options for parts.

So I purchase a knob $78.00 plus shipping cost. Ouch this to me is a rip off I paid 600. for my range and the one knob cost 1/6th of the price? Well then I go to her house 11 months later to find she now has 3 more knobs broken, I hesitate a bit, and say oh well It is my wonderful mother in law, so I go to purchase the three knobs and now they are $89.00 and have the tenacity to claim I saving $16.00 Each. Lets see now the cost of the replacement parts total $345.00 plus shipping. I could have bought her a new range from some other than LG 300.00 more.

Shame on LG and for Sears for selling these items. I urge you not to buy LG products.

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Despicable Knobs and Customer Service

Posted by Walter on 01/17/2013

Rating: 1/51

CRYSTAL LAKE, ILLINOIS -- The quality of the knob construction is very poor. The plastic "D" insert in the back of the knob may as well be made of silly putty. In a little over a year since I purchased the range I am now on my second set of knobs and trying to order the third set. The insert cracks and/or rounds off with minimal ordinary use. The price of knobs is outrageous for something as lasting as a Kleenex. The extended warranty I purchases is useless because it doesn't cover the knobs. LG claims this is because failure of the knobs is due to normal wear and tear rather than admitting the design is flawed, and potentially dangerous. Several times I have turned off the burner only to discover the knob had moved but not the stem that controls the gas flow to the burner.

The more I read other reviews of the LG Gas Range knob problem, the more I realize what a mistake I made in purchasing an LG product. I hope to be a part of a class action lawsuit in the near future.

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LG front load washer and dryer. Research before you buy.

Posted by Marilyn on 10/31/2009

COLORADO -- July 2007, I purchased a front loading washer and dryer pair along with the pedistals. First mistake was going for Sears extended warranty, which is fully 6 times the cost of other dealers. I am old and handicapped and had to buy the pedistals - which are a bit of a ripoff price wise. (My excuse, is I was in pain and just wanted to get a set- my old washer had died)I thought this was the last set I would get before I went to "the home". I really dislike this set. I use more prewash spot remover and iron more than I have in years. The washer only performs in a mediocre way - and on the full setting, takes an hour. I don't get my stuff real dirty and have to spot out things like the bottom of my socks (the ones I wear around the house without shoes). I have experimented with different detergents and amounts and now use 2nd rinse (per Sears employee suggestion) Sounds like a water saver to me!! (not) Old washer did not need that. I hate to think how useless it would be with young children and family and sports dirt. Dryer stops when done and depending on setting, it is either still damp or still warm. Clothes crumple. I have to grab clothes while they are still tumbling to hang up. This involves pause and restart - quite an energy saver as I see it (not). The wrinkle guard is a waste. It stops, then tumbles, then stops, then tumbles. When it first stops, the wrinkles set in. I don't spend my life in front of my dryer - it is in my basement. I am constantly putting in something wet (even just wet a towel), setting to a higher heat and waiting until the clothes are hot and damp, then I can take them out. My old (25 years) dryer would toss them for 1/2 hour after the cycle and thus wrinkles were tossed out. Old dryer had a cool down too, so by the end of the cycle they were cool and fewer wrinkles. The advantage, I can iron the stuff while I wait for the dryer. I WOULD NEVER SPEND THIS MUCH MONEY ON A WASHER AND DRYER AGAIN AND WOULD NEVER BY A FRONT LOADER. There is no appreciable savings in water or power that I can see. I have to iron almost everything - Bought 3 new sets of sheets - different brands, store and thread counts. After the initial wash, all 3 sets have set in creases on all the edges. I have not ironed sheets in 40 years - now I have to iron these every time. I use a lower spin setting as I suspect the heavy spin is what set in the wrinkles - but I cannot get them out at all. I don't know why they can't make a home front loader that 1.-has the gasket on the door instead of the machine (less stink and mold and you don't have to leave it open as I do), and 2.-works as well as the ones in the laudromat. 43 years ago, I had a front loader (Phillips) in an apt we rented and it worked great - the gasket was in the door. WARNING - don't be romanced into a front loader - all the hype is just that!!

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LG Support Stinks

Posted by tbucket74 on 10/05/2009

OK..so I bought this TV not because I needed a new TV...I had a perfectly working RCA CRT TV that is still going strong after 20+ years. I just finally decided to come into the modern era and emjoy HDTV and brilliant colors. So I contact LG chat line; here is the conversation:
carlo: Hello, Giuliano Volpini. Can I help you with anything today?
Giuliano Volpini: Hello Carlo; hope your well. Yes; unfortunately our 42PC3D lost it's picture about 2 months ago. Of course this took place after the 24-month warranty expired. I do not think a TV of this quality should malfunction and I was set on an LG due to the longer warranty but mostly the reliability. After performing some research on the net it seems that this TV is susceptible to the type of problem that we have encountered (ie. no picture but have sound). I attempted to work with LG to hopefully get some sort of half-and-half deal were I would pay labour or parts; but this did not work out. I would like to know if someone can tell me which parts I need and I will attempt to fix it myself. Thanks...will wait for response.
carlo: we don't do that kind of support, you'd have to call a local servicer to see if they would help
carlo: COLTECH ELECTRONICS LIMITED/905-561-5506/905-561-3380/L8E 2W2/306 KENORA AVENUE
carlo: that is your authorized repair shop
Giuliano Volpini: OK then thanks.
carlo: no problem
carlo: you understand why we don't give that kind of support?
Giuliano Volpini: No...I would like too though? I am really upset that over this to the point that I have already been looking at a new TV but will not look at another LG product.
carlo: we cannot give that kind of support because we would have to look at the TV for diagnosis, it's impossible to know just by you telling me the symptoms, and then we would be liable if you get hurt repairing the TV or not doing it correctly and say...your house catches on fire
carlo: none of the other TV companies would do it either...it's a liability issue.
Giuliano Volpini: OK...but how about maybe extending some assistance like I mentioned before...I mean just over two years man !!! I am not going with another brand because they would tell me what parts I needed; I am doing it because of quality, service and reliability. A friend of mine had a Samsung that died after 18 months (there was only 1 year warranty); even after 6 months they replaced the set...why...because a new TV should last a long time and because they wanted him to buy another Samsung in 10 or 15 years..LG did nothing for me; thay gave me a case number then called back and told me to go fly a kite basically.
carlo: I'm sorry, but we have certain policies we have to follow. If they told you that nothing could be done, then we can't do anything. Different companies have different policies.
Giuliano Volpini: Wow...such a corporate response...you did not even ask for the LG case; maybe you could do something or extend some sort of assistance...why does LG have such a hardass customer service runaround...come on man; I do not have cash flowing like a river (for lack of a better term)... Before purchasing the LG we had a regular CRT RCA that lasted over 20 years...only decided to go with a plasma to enjoy the benefits of HD and better colour...and this is what I get ?
carlo: I've read the case already, it's in your wife's name Felicia, unfortunately nothing more can be done
carlo: The case has already been closed
Giuliano Volpini: And why? What is so hard to understand that a TV (of supposedly high caliber) should not die in 30 months?
carlo: I am not going to argue these points anymore, we cannot do anything
carlo: thanks for your time
Notice: carlo exited session.