Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, a rating is only needed when we are finished.Can you remove the power to the TV please by unplugging it from the power socket.Then hold the power button on the TV for 60 seconds then release.Then wait 10 minutesConnect the power to the TV again, turn on the TV and tell me if it now functions correctly please.Let me know the results please

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