Violation of Student Rights (unrelated to disability or other legally protected category) such as:

Grade disputes based on error, bad faith or incompetence or

Alleged arbitrary actions without regard to academic due process,

Harassment or Discrimination, due to disability or other legally protected category

The process to resolve complaints and concerns varies, depending on the type. You may utilize a campus resource person in Disability Support Programs and Services (DSPS) Division, Counseling, Student Development, or another advisor for assistance.

Information about procedures may be found in the current college Catalog and Schedule of Classes, or other locations, as noted below:

Requests for Exceptions to the Academic Regulations or Requirements

Exceptions to college regulations are generally appealed by completing a GeneralPetition or other specific Admissions and Records exception's forms. A DSS Counselor or LD Specialist can assist in the preparation of a request and can advise students of the proper procedure to carry a request forward.

Course substitutions or waiver requests based on disability follow a special procedure, as outlined in the DISH Section Two: Academic & Classroom Accommodations & Services, "Academic Adjustment & Course Substitutions". You may also see your DSS Counselor or LD Specialist for information.

Violation of Student Rights

All students at De Anza College have Student Rights and Responsibilities as established in Board Policy 5500. These are delineated on line in the De Anza College Student Handbook.

The Student Grievance Procedure is a vehicle tofile a complaint that one's student rights have been violated.

The Grievance Process recommends that an initial attempt be made to resolve an issue directly with the staff member involved and his or her supervisor, if necessary. (See Step 1 and 2 of the Student Grievance Procedures in the DISH Appendix or at http://www.deanza.edu/students/handbook.html.) Helpful suggestions to consider are in the DISH Section Two: Concerns and Complaints, “The First Approach to Resolving Problems”.

The college’s Grievance Process is outlined in the College Catalog under Student Grievance Procedures and reprinted in the DISH appendix. The Catalog is on line in "flipbook" format or to be downloaded (PDF). A print copy is available for purchase in the college bookstore. Students may also contact the Office of Student Development for information on the Student Grievance Procedure.

Complaints about Discrimination or Harassment

The District has adopted a Diversity Vision Statement and conducts regular workshops on Diversity in the Workplace. Policies on Cultural Diversity, Mutual Respect, Anti-Discrimination, Harassment and Discrimination and Definition of Sexual Harassment have been delineated. These can be viewed in detail athttp://hr.fhda.edu/diversity.

Discrimination and harassment complaints follow the Procedures to Resolve Complaints Regarding Harassment and Discrimination (Board Policy 4640). For complete information about District policy on Harassment and Discrimination, see http://hr.fhda.edu/diversity/harrassmentpolicies.

Because the procedures encourage following a specified established Informal Process prior to filing a formal written and signing an Unlawful Harassment and Discrimination Complaint form, students are advised to firstcontact the Campus 504/ADA Coordinator, who is an administrator charged with implementing the policy and procedure. De Anza’s Campus Coordinator is the Dean of Student Development, who will provide advisement to the student and information about the informal and formal complaint procedures.

The Procedures to Resolve Complaints Regarding Harassment and Discrimination (Board Policy 4640) may be obtained from the:

In the event that the FHDA District or State Chancellor's Office due process procedures are deemed unsatisfactory, or if an individual wishes to, he or she may pursue recourse at any point by filing with theOffice for Civil Rights/San Francisco.