According to Gartner Inc., the provider of research and analysis on the global information technology industry, the estimated size of the CRM software market in Europe, the Middle East, and Africa was approximately $2.3 billion in total software revenue in 2006. The forecast indicated that the market will have an annual growth rate of 11.3%, which will result in revenue of approximately $3.9 billion by 2011. Companies based all over the world are developing their own approaches to the CRM business strategy in order to increase their efficiency and effectiveness in operations. With the wide spread of CRM, problems and issues examined in this study are apparently not unique to the U.S.

Heinrich (2005) examined the role of CRM in the development of the relationship CRM in Russia and US Journal of Technology Research Page 4between the customer and the company in the context of goal implementation. He addressed the process goals of CRM involved in the development of the relationship including building trust, the transaction, and the conversion to a social relationship. He found little relationship between the collection of data and the success of the salesperson and identified 10 relationship motive categories of customers including: gratitude oriented, prestige oriented, collective oriented, experience oriented, and security oriented. CRM, in his view, is a tool not as an end but the means to the end.

Nairn (2002) says the origins of CRM can be traced back to the July issue of the 21st volume of the Journal Marketing where “segmentation” was first mentioned in 1956. Put literally CRM is the practice of managing relationships differently within different customer segments; with the advent of information technology and the application of statistical research methods, the ability to segment customers has become accessible to virtually any organization; as a result the CRM industry grew exponentially from the mid to late 1990s.

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...LOCAL LITERATURE
With the help of Sales and Inventory software, the business industry has been significantly improve and advance when it comes to delivering customer service. Through Sales and Inventory system, the most purchased are identified. Retailers recognize the needs of the customer and the same time cater properly and efficiently. (Pajaro, 2009).
Generally industry specific POS software designed for industry specific needs which can range from service management and customer relations management (CRM).
As we know that if we can do better analysis and management and understand the customer requirements we can gain fast in the market. It is important in a commercial business which products are ordered by the customer most and most like products and which is lee popular among them so we get valuable information among those data by effectively tracking inventory, sales and providing you valuable information (Araulo, 2010).
According to Cantoma, March (2004) in her thesis entitled “Computer Library System for St. James Academy” stated that, in manual system in retrieving, maintaining security and piling records take place because of the years gone by. Furthermore, these files were instances when the right information is given to a wrong person, which affect quality of service.
FOREIGN LITERATURE
* Logistics
As times goes on, there is a certain degree of changes of logistics concept, which is generalized...

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REVIEW OF RELATEDLITERATURE AND STUDIES
This chapter contains relatedliterature and studies about online information and resort reservation system. All information and data are published research books and online journals.
2.1 Foreign Literature
Maxwell (2002) stated that “Information system are designed and implement within an organization to support adequate action such that value addition may be achieved. Another, all medium to large organizations depend on information technology for their continued survival.”
Gerard (2002) stated that “the flexible online information system was created as a tool with the two main purposes the reservation theory and its application. The usage of computers is more efficient, accurate and faster than the manual or traditional system of working.”
Moreover, according to Max (2001) in his book “The basic problem in managing and establishment in producing the right and timely reports for every single division of department clearly he problems or having an immediate and accurate work for every business exist. The need of computer is very vital in field of business provide them easy and faster transaction and retrieve data information.”
The application of modern information technology dominated so far by the use of Internet websites and online reservation systems, gives competitive advantage to other with same establishment. However, the...

...Chapter II
Review of RelatedLiterature
This chapter presents the reviews of literature, which are related and relevant to the study. To obtain information for this study, the researcher used books and websites on the internet and copies of different theses.
Documentary films a broad category of visual expression that is based on the attempt in one fashion or another, to “document” reality. Although “documentary film” originally referred to movies shot on film stock, it has subsequently expanded to include video and digital productions that can be either direct-to-video or made for a television series. Documentary, works to identify a “filmmaking practice, a cinematic tradition, and mode of audience reception” that is continually evolving and is without clear boundaries. (http://www.wikipedia.org, 26,September 2012)
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...Relatedliterature of Billing System foreign
In our generation so many things are different. The advent of technology has changed the way we live, work and spends leisure time. Computer was considered the lifeblood of society; they are everywhere. And the advancement in discoveries, both in hardware and software, keep coming, day in and day out. Technology changes and improves at a rapid pace and companies and institutions have cope with it. This is because as the latest knowledge of development in computer technology grows people’s standard increase. They seek and crave for better and more efficient ways to accomplish tedious task.
At the present time, people behind large and small companies adopt modern technology in order to survive and compete with markets demands. Also, through the use of this technology, different transactions and processing systems have become computerized for greater ease and accuracy. Likewise, through technology, information is easily obtained hence, people tend to rely less in manual operations.
Hypothesis
We have an admin office that needs to simplify the application process; a Cashier’s office that needs to make billing reconciliation easier; and a student that needs to effectively manage relationships with students and the community.
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...﻿The Issues & Problems of Cafeteria Food
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School Lunches Linked to Obesity and Poor Nutrition
Alarmed by childhood obesity statistics and the prevalence of unhealthy foods offered to students in schools, the Center for Food and Justice (CFJ) in 2000 spearheaded the national Farm to School lunch program. The program connects schools with local farms to provide healthy cafeteria food while also supporting local farmers. Participating schools not only obtain food locally, they...

...﻿Chapter 2
Review of RelatedLiterature and Studies
This chapter presents the relatedliterature and studies after the thorough and in-depth search of the researchers.
REVIEW OF RELATEDLITERATURE
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Therapeutic Communication Technique
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FOREIGN...

...﻿RELATEDLITERATURE
Is any published papers, books, etc that pertain to a particular topic.
It contains literature coming from books, journalism, and other forms of material, concerning or relevant to the study, but are data-free or non – empirical material, coming from both foreign and local sources.
This is written information that could have a relation or relevance to a specific topic of your thesis or dissertation.
Is composed of discussions of facts and principles to which the present study is related.
These materials are usually printed and found in books, encyclopedias, professional journals, magazines, newspapers, and other publications.
May be defined as “Written works collectively, especially, those enduring importance, exhibiting creative imagination and artistic skill which in a particular period, language and subject”. E.g. The works of Paulo Coelho, Jane Austen, and Tom Clancy
RELATEDLITERATURE
Local - if printed in the Philippines.
Foreign - if printed in other lands.
RELATED STUDIES
Inquiries or investigations already conducted to which the present proposed study is related or has some bearing or similarity. They are usually unpublished materials such as manuscripts, theses, and dissertations
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...﻿RelatedLiterature (INTERNET)
Land Based System
According to indiastudychannel.com, the importance of a Computer Network is it allows the user to share data with other users in a network, for example, a company having a number of computers which are connected in a network. Computer network will enable the users to share the files and folders and get synchronized with other users.
Computer network also allows the user to share resources such as printers and faxes. It can be installed on one computer and can be accessed by other users in a network. By this the need of installing printers on individual computers is avoided and it result in cost-effectiveness. Computer network also allows the user to communicate with each other using instant messaging tools to share ideas, files or solve queries.
LAN based refers to applications or services that are accessible over a network. Although there are many products that can be accessed over a network, there are some that can only exist for LANs. Some applications that can operate over the Internet perform better over the shorter distances encountered in LANs.
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