Having been assigned to different client-facing roles in her previous career, Paulene always seeks to grow her passion in serving clients and building relationships. Prior to joining the Cain Team, she was a program manager and project manager in one of the top IT companies. She has PMP certification and ITIL accreditations, and brings with her a wealth of experience in providing outstanding customer service and partnering with key stakeholders.

With her innovative mindset and relentless pursuit of excellence, Paulene helps ensure that all clients working with The Cain Team will have a jaw-dropping customer service experience!