Printed documents print ghosted, blurry, grainy,
doubled, or with smudges. What can I do?

Description of Solution 200000028519

Ghost
printing is characterized by a repeating light mirror image of the original
image or text on the page. This issue may also be described as fuzzy, blurry,
grainy, or doubled print.

Brother
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations.Each individual
component is designed to work with the other to ensure quality and reliability.
Using non-Brother supplies may affect the hardware performance, print quality,
and machine reliability. The Brother limited warranty does not apply to any
problem that is caused by the use of third party drum units, toner cartridges,
or toner.

If you are
experiencing ghost printing from your Brother machine, please complete the
following steps to troubleshoot this issue:

1. Make
sure the paper or media type you are printing on is within specification. Below
is the media type supported by the machine.

- Use paper
that is between 20 lb to 43 lb. If you are printing on paper that is over 28 lb,
use the MP tray to print. The MP tray can be used for paper that is 20 lb to 43
lb.

- If you
are printing on glossy paper that is 43 lb or more, print only 1 sheet at a time
from the MP tray with back cover open.

Plain
Paper(20 to 28
lb or 75g/m2 to 105g/m2): Can be printed from Tray 1, Tray 2, MP Tray, or
Duplex

Recycled
Paper: Can be
printed from Tray 1, Tray 2, MP Tray or Duplex

Bond
Paper(16 to 43
lb or 60g/m2 to 163g/m2): MP Tray only

Thin
Paper(16 to 20
lb or 60g/m2 to 75g/m2): Can be printed from Tray 1, Tray 2, MP Tray, or
Duplex

Thick
Paper (28 to 43
lb or 105g/m2 to 163g/m2): MP Tray only

Labels: MP Tray only

Envelopes: MP Tray only

Glossy
Paper (16 to 43
lb or 60g/m2 to 163g/m2): MP Tray, Duplex*

* Only print in Duplex if
Glossy paper is between 16 lb to 28 lb.

Recommended Paper
Size

NOTE: Do not use paper
designed for inkjet printing as it may cause damage to your machine. This damage
is not covered under any Brother warranty or service agreement.

The machine
is designed to work well with most types of xerographic and bond paper. However,
some paper variables may have an effect on print quality and handling
reliability. Always test samples of paper before purchasing large quantities to
ensure desirable performance. Use neutral paper; do not use acidic or alkaline
paper. Use long grain paper. Use paper with a moisture content of approximately
5%. This machine can use recycled paper that meets DIN 19309
specifications.

2. If you
are printing on paper that is over 43 lb, place plain 20 lb paper in the paper
tray and print your document to see if ghosting, double-printing, blurry
printouts are still occurring.

NOTE: In some programs,
Copies & Pages may not be listed. You may need to click on another button or
tab before accessing Copies & Pages. For example, in the programs
Illustrator and In Design you must click the Printer button at the bottom of the
Print window to access the window that displays Copies & Pages.

NOTE: Mac OS 10.5 and 10.6:
If Printer and Presets are the only options on the Print window, click the blue
down arrow to the right of the printer name, this will expand the Print window.
In some programs, Copies & Pages may not be listed, you will need to click
the name of the Program near the middle of the window.

NOTE: Mac OS 10.7: If
Printer and Presets are the only options on the Print window, click the Show
Details button to the bottom, this will expand the Print window. In
some programs, Copies & Pages may not be listed, you will need to click the
name of the Program near the middle of the window.

a. Press
the UP or DOWN ARROW key to select Color Correction. Press the
OK key.

b. Press
the UP or DOWN ARROW key to select Color Calibration. Press the
OK key.

c. Press
the OK keyto select Calibrate.

d. Press
the UP ARROW key to select Yes.

e. When the
message "Please Wait" is no longer displayed on the display, press the CANCEL
key to exit the menu.

6. Perform
auto registration.

a. Press
the UP or DOWN ARROW key to select Color Correction. Press the
OK key.

b. Press
the UP or DOWN ARROW key to select Auto Regist. Press the
OK key.

c. Press
the OK key to select Registration.

d. Press
the UP ARROW key to select Yes.

e. When the
message "Please Wait" is no longer displayed, press the CANCEL key to
exit the menu. The machine is now calibrated internally to factory defaults and
will print at its best color combination.

7. Print
the test print.

NOTE: Do not use paper
heavier than 43 lb to run this test. Use paper within specification listed in
STEP 1.

a. Press
the UP or DOWN ARROW key to select Machine Info. Press the
OK key.

b. Press
the UP or DOWN ARROW key to select Test Print. Press the OK
key to print the Test Print page.

c. Press
the CANCEL key to exit the menu.

- If the
problem still continues and you are using the paper that is listed above and not
using paper that is heavier than 43 lb, then your machine may need service. If
your machine is within warranty, you can locate a Brother Authorized Service
Center (ASC) in your area by clicking on the link below: