I’ve just had 23 Atom Wiz connected AT9017 lights installed in my house. They only connect via the 2.4GHz band. During installation (pairing) we continually had the WiFi drop out for minutes at a time and pairing has completely failed for 6 of the li ...

I have Telstra Gateway Max....I can connect Wi-Fi..I can access all sites .but when I connect to my work sites through remote login...it is not working.....I can access if I use hot spot from my phone....any suggestions

FYI. I now have 4 Telstra Smart modems. My connection via NBN HFC failed in descending periods from 3weeks to 24 hours to 16 hours. Went through the endless diagnostics via Dashboard and then with an array of polite, super helpful Techs who solved no ...

I've got a Netgear Nighthawk M1 router which has previously been connected to a single omni antenna. I need to get a new patch cable as I bent the pin on my current one. I noticed there are dual patch cables that have 2 TS9 connections back to a sing ...

It worked fine with my old Netgear cable modem. If I move it closer to the new NBN modem it can connect ok, but if I put it back where it always was it can't get signal. I've changing the WiFi channel in the NBN modem from 'auto' to 11. Have updated ...

OK everyone, ready to have your minds blown. I have two sites.. both running Telstra Business Smart Modems (V7610) with V2.2.2.28 firmware. Both are configured in the webconsole to respond to ICMP (ping). One responds... one doesnt. So either : a) T ...

When I open a web page from my tiles, operating Windows 10, I constantly receive the message “ windows network diagnostics detects problems with network connectivity” It takes me a couple of refresh clicks to get the page open, I am starting to find ...

Telstra DECT cordless handsets T-Voice-503 paired to a Telstra Smart modem Gen2 DJA0231TLS (Technicolor) frequently loose their VOIP connection. Have three T-Voice-503 paired to the modem they all loose their connection every two or three days. Havin ...

HiI want to manage the modem remotely.When I tick the remote access box "permanent" and save it still reverts to off after 30 minutes How do I get remote access to stay on even after 30 minutes of inactivity? Is there another setting I need to ch ...

I would like to connect a Frotigate 30E (no wifi) to bigpond modem. Basically I want the firewall to act as DHCP server and NAT device now, as well as controlling web traffic. I want the technicolour modem to act as a wireless router only. So the se ...

Hi there. I'm looking to add an external USB Hard Drive to my Gateway Max TG799 and wondering if there is a limit to the capacity I can add? I thought I'd read somewhere is was 2TB but can't be sure if that is correct. Any advice appreciated - thanks ...

Hi, I'm looking at getting NBN set up at my new place and was wondering if Telstra allows customers to user their own modems or if you are required to use the modem provided? I haven't found a modem as of yet so just want to check for future purposes ...

So last night my Netflix cuts out and upon checking my NBN box, Gen 2 Arcadyan modem and Apple wireless networks, all are up and running and showing green lights. The only telltale sign in the flashing blue internet light on my Philips Hue hub indica ...

Telstra have ‘ run out’ of modem stock for our installation. The tech is under the house now running the cable for the HFC NTD.No firm date supplied for delivery of a modem. Unbelievable.Can we use an Ethernet cable and plug our old tg799 technicolor ...

Hi, Just got connected to the NBN with a Smart Modem Gen 2. I inserted a USB disk & enabled the Content Sharing on the Modem/Router. I then go to Windows 10 Explorer and can see the drive there. I can see files on the disk. I can copy and paste back ...

Just a quick question, i have purchased a gen 2 wifi booster connected and paired no probs ..solid blue light on booster i assume this is paired.Is this all that needs to be done ? Do i have to change any of my connection settings or do i continue to ...

I have some wifi security cameras in my home that only operate at 2.4GHz they were working fine until the technician installed the new modem. The cameras only operate at 2.4GHZ and are not compatible with the 5G network. Can i restrict my smart mod ...

I've got a Netgear Nighthawk M1 router which has previously been connected to a single omni antenna. I need to get a new patch cable as I bent the pin on my current one. I noticed there are dual patch cables that have 2 TS9 connections back to a sing ...

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days. This replaced the Technicolor TG7 ...

I have 4 phone lines on DOT with 2 on the Telstra v7610 Gateway and 2 on the Cisco SPA112. I want to add a second SPA112 and take the 2 Lines off the v7610. I have bought the second SPA112 and configured in Call Conductor but the device will not work ...

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

I received our new Telstra Smart Modem Gen2 with voice backuplast week and it was very easy to install and use straight away. All I had to do is enter the new Wi-Fi Name and Password on our smart phones, Samsung Tablets and Foxtel iQ4 set top box. I ...

It seems that the IP Passthrough feature has been hidden in the firmware which Telstra installs on the Netgear NightHawk MR2100 devices. The old MR1100 device had this feature enabled. Was this a conscious decision by Telstra to remove access to this ...