Calling 911 or reporting a crime can be
uncomfortable. We at the Sheriff’s station share your feelings. The
information herein will hopefully help everyone.

WHAT YOU SHOULD DO

In an EMERGENCY CALL 911 using
the locations land-line (not cell phones) remain calm and follow the
desk personnel’s instructions.

When calling from a land-line in our
area, your call will be answered by the Malibu/Lost Hills Sheriff’s
station. If the call is placed from a location not in our station area,
the call will be handled by that area’s law enforcement agency.

When calling 911 from cell
phones, your call will be answered by the California Highway Patrol.

If NOT AN EMERGENCY, call the
Malibu/Lost Hills Sheriff’s station’s business line at (818) 878-1808 or
(310) 456-6652.

WHAT YOU CAN EXPECT WHEN CALLING 911
FROM YOUR LAND LINE

All sta All station personnel are
trained to be courteous and professional when contacted by the
community, however, due to time constraints caused by the emergent
nature of the calls or number of calls waiting to be answered, the desk
personnel may be direct and concise with their questions and answers.
Please understand that one of our goals is to obtain accurate
information as quickly as possible in order to appropriately dispatch
the field units.

If you call the 911 Emergency Line one
of our desk personnel will answer the phone and say “911 emergency, what
are you reporting.” They will ask you to confirm your address and phone
number to assure that we have the correct location where you are calling
from.

Remain calm and report your emergency.

If your call is a law
enforcement-related emergency, the desk person will ask you for the
information that will be required to create an incident that will be
dispatched to the field units/deputies.

If your emergency is not law
enforcement related, such as a fire, medical, poison, etc. the desk
person will transfer you to the appropriate agency.

Keep in mind that if the emergency is
not law enforcement related, such as a medical emergency, the desk
person will monitor the call and if needed will dispatch a sheriff’s
unit to your location.

WHAT YOU CAN EXPECT WHEN CALLING THE
BUSINESS LINE

If you call during normal business
hours, the phone will be answered by our operator. The operator will
transfer your call to the proper person based on your request.

If you are calling to report a crime
you will be transferred to the desk.

The desk personnel will ask your reason
for calling and based on your conversation they will determine the best
way to assist you.

If a crime has occurred, they will
dispatch a field unit to your location.

If for any reason you feel that you are
not receiving satisfactory service, ask to speak to the Watch Deputy.

TALK TO US

The watch commander’s at any Sheriff’s
Station are available to answer your questions regarding procedures,
citations, or traffic stops.

You can contact us in person or by
mail, and you do not have to use a special form. The watch commander
will complete a Service Comment Report to document your complaint or
commendation.

Watch commanders may discuss personnel
conduct, but cannot adjudicate citations. Only a judge has that
authority.

If you choose to report your concerns
by phone, you may contact the station watch commanders individually or
you may dial the Sheriff’s complaint line between 9:00 AM -5:00 PM @
1-800-698-TALK(8255).
If you have any questions, please contact Deputy Shawn Brownell at
818-878-5506.