How do I change my personal details?

After logging in to Online Banking select My Profile from the top right hand corner of the screen.

To ensure the security of your personal details, you’ll be required to generate a SMS authentication code. After you’ve received the code you will be able to view and modify your details.

If you are not already registered for Online Banking or are experiencing issues with your SMS authentication code, simply call us on 13 15 63 (Monday to Friday 8am to 8pm, or Saturday 9am to 5pm AEST) to register. You can also call us to change your personal details.

How can I open a new account?

You can also call us on 13 15 63 (Monday to Friday 8am to 8pm, or Saturday 9am to 5pm AEST) for more information and for help with opening a new account.

Does ME have a SWIFT code or IBAN?

No, we don’t currently have these.

Does ME make or accept international money transfers?

Sorry, we don’t – we only transfer money to and from Australian bank accounts.

What can I do using internet banking?

Are ME deposits protected by a Government Guarantee?

Your savings with ME are protected by a deposit guarantee from the Australian Government, as well as ME’s strong financial position, corporate governance frameworks, and the support of some of Australia’s largest industry superannuation funds. The Australian government guarantees your savings, up to $250,000 per customer. This guarantee applies no matter what happens. For more information about the government deposit guarantee, click here.

How do I deposit a cheque?

Need to deposit cash or a cheque? No sweat: you can do it at any Australia Post outlet with the Bank@Post sign – there are over 3,300 of them, Australia-wide.

It’s completely free to deposit cash or cheques at any of those outlets; all you need is proof of identity and your card.

(Word to the wise: Australia Post will not accept cheques with two payee names on it. If you are seeking to deposit a cheque with two payee names on it into your joint account in the same names, you will need to send it to us.)

What are quick access numbers?

A quick access number is automatically assigned to each of your ME accounts when you open them. Your first account is ‘1’, your second is ‘2’, your third is ‘3’, and so on. If you close a ME account, the quick access number for accounts you opened later will each slide down one to fill in the gap.

If you’re not sure what the quick access numbers for your accounts are, give us a call on 13 15 63 and we’ll fill you in.