A certificate given to the customer in any of the environmental affairs such as being registered in the program of Medical Waste Treatment or fulfilling the safety and environment conditions in the facility or others.

Service Fees: The fee of issuing Public Health and Environment Administration certificate (Reception) 100 AED

The Customer Refers to the Public Cleanliness Department to Get Location’s Cleanliness Certificate, After the Completion of the Project, to Make Sure of the Location’s Cleanliness and the Absence of any Violations or Notes on the Location to be able to Retrieve the Insurance Amount that had been Paid Previously at the Buildings’ Department

1- An Official Letter for Getting a Cleanliness Certificate 2- A Copy of the Project’s Accomplishment Certificate 3- Copies of the Location’s Scheme 4- Copies of Insurance Receipt 5- Copies of the Commercial license

Transferring and removing the damaged furniture waste. This service is provided to homeowners and government institutions, and is not provided to real-estate owners. Transferring and removing the domestic waste accumulated outside houses. This service is not provided to the real estate owners Transferring and removing the waste of trees cut by the customer or the entity.

Service Beneficiary

Individual | Institution

Average Duration

Service Access Channel

Customer Service; Website;

The service is provided by calling: 80026

The application is forwarded to the Section, and then it is forwarded to the inspector in charge of the service

The application is submitted via calling the Contact Center at 80026 or via the electronic service website, and in case of government entities, a formal letter shall be sent by the government entity

Handing over the application to the Emirate’s General Appearance Unit which will remove and transfer the waste

For requests of government entities, a formal letter shall be sent by the body For requests of individuals, no application is required.

Is an annual investment contract that allows the beneficiary to use the land leased to carry out an activity at a fixed and agreed upon rate between the investor and the Department.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

Renewing the property of the lessor 1- Reminding the lessee to renew the property by sending official letters, SMS, or a phone call 2- Taking the necessary data and documents for renewal. 3- Determination of the new rental value (in case of statutory increase) 4 - Collecting the rental value, receiving the receipt of payment and lease renewal from the lessor 5- Ratification of contracts in legal affairs New property Leasing 1- Filling in the application form with attachments (license, ID card and passport) 2 - An approval of a competent authority in accordance with the relative powers 3 - Determination of the rental value 4 - Collecting the rental value, receiving the receipt of payment and issuing the lease contract 5- Ratification of contracts in legal affairs

1 - A Request for a land rental 2 - A no objection letter approved by His Highness the Head of the Department 3- A commercial license 4- A valid ID card 5- A valid passport (for residents) 6- A site building design

- Check guarantee fees of 10% of the investment land rental value - A waiver of a property fees of 3000 AED

Issuing health approvals for activities related to public health according to the examination of the site and its conformity to the health requirements of each health activity

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service;

Submitting the license application and enclosed documents to the customer service employee Payment of service fees Waiting on the site at the time scheduled by the inspector Briefing the inspector on the details of the required activity Providing health requirements for the approval of the license Reviewing health requirements by the inspector Adoption of health license application for the acceptance / rejection of the license Final adoption of the application in the department

Requesting a new site consultancy inspection for obtaining the technical approval before commencing its economic licensing procedures.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Departments electronic service website: www.online.am.gov.ae Attendance at the Customer Service Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name - the user’s confidential number Applying for the service via an service application form and enclosing all the required documents Payment of the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling the inspection as per the discretion of the competent unit Referral of the transaction to the competent inspector Inspecting the site according to the site and the building’s health requirements The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it. Certification of the application for approval by the inspector The final approval of the application The final approval of the application in the Department The client receives the certificate with a reference number for the transaction in - the Customer Service Center - in the Public Health and Environment Department

A valid economic license of the Ajman Emirate Identification documents (the Facility official’s passport - ID ) for electronic registration Data of the site to be inspected Details of the activity to be licensed

Slaughtering and preparing animals according to the requirements of the Halal slaughtering, as well as conducting a veterinary examination of their meat as per the approved specifications

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

The client arrives at the slaughterhouse building ( Ajman city - Masfut district ) with the animal to be slaughtered Standing for booking tickets and paying the slaughtering fees Paying the required fees and obtaining the animal’s ID from the employee Delivering the animal to the section employees in the animal reception area A veterinary examination of the animal by the veterinary physicians before slaughtering in the slaughterhouse Completing the animal slaughtering Cleansing the slaughtered animal Washing the slaughtered animals after cleansing it A veterinary meat examination conducted by a veterinary physician after the slaughtering In case of disease signs are detected in the meat, the meat shall be seized until a veterinarian examines it and verifies it is suitable for human consumption Delivering the meat to the customer in the delivery area on the basis of the animal’s ID

none

Slaughtering small animals 200 Slaughtering and cutting small animals Slaughtering large animals 200

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

The customers Service Center - The Department of Public Health and Environment

The required documents A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s Certifications from the municipality to which it is affiliated, as well as the type of the certification The professional certificate of the service providers as per each type of certification service The identification papers of the service providers to prove they work for the same company

Licensing and registering per animals (dogs - cats) after veterinary examinations and giving the necessary vaccinations to ensure public health maintaining

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service; Website;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the veterinarian assigned for audit Reviewing the transaction and the enclosed documents by the veterinarian If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Examination of the animal at the customer’s location, veterinary control unit or abattoirs upon the customer’s request Approving the application by the veterinarian Adoption of final approval Final adoption of application in the division Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Supporting documents (passport of the animal’s owner - ID) for electronic registration Document of title or possession of the animal Details of the animal’s sheltering location Contacting details and address of the animal’s owner

Licensing and registering per animals (dogs - cats) after veterinary examinations and giving the necessary vaccinations to ensure public health maintaining

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service; Website;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the veterinarian assigned for audit Reviewing the transaction and the enclosed documents by the veterinarian If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Examination of the animal at the customer’s location, veterinary control unit or abattoirs upon the customer’s request Approving the application by the veterinarian Adoption of final approval Final adoption of application in the division Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Supporting documents (passport of the animal’s owner - ID) for electronic registration Document of title or possession of the animal Details of the animal’s sheltering location Contacting details and address of the animal’s owner

Applying for an approval to destruct foodstuffs for food processing facilities and issuing an official certificate of the destructed materials

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Customer procedures Registration on the Department's website www.online.am.gov.ae Presence at the customer service center at the Public Health and Environment Administration to confirm registration process and to receive the registration passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector Adoption of application to approve the destruction process by the inspector Forwarding the application to the customer to pay the destruction fees at the AIMS group - printing the confiscation report to be provided to the company Adding the payment receipt and data to the transaction and resubmitting it Forwarding the transaction to the destruction committee to schedule a date for the destruction in the adopted locations Destruction of foodstuffs in the destruction locations in the presence of the destruction committee Adoption of the application with the quantities destructed by the destruction committee Adoption of final approval Final adoption of application in the division Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Documents required A valid license in the emirate of Ajman Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Official letter on the reason of foodstuffs destruction Details of the foodstuffs to be destructed (quantities - types - kinds)

Selling seedlings to individuals and private companies in order to encourage agricultural practices, which contributes to the increase of green spaces

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Phone application; customer service;

1. Attendance of the customer to the nursery or purchase through the MPDA smart phone services. 2. deciding on the numbers and types of seedlings required 3. payment of fees and receiving (receipt of the sale of seedlings). 4. receive seedlings from the nursery

Take off the unwanted palm in houses, farms, government departments and companies to be used in the sites of the Department to preserve the palm.

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service; Phone Application;

1. Contact the call center to request the service or submit request through the MPDA smart phone services. 2. Receive and review the request by the service provider. 4. If rejected: Notice to the customer of the request rejection and the reasons of rejection. 4. If approved: Contact the customer to schedule a review. 5. review and delivering the service.

request service via the Smart request or Call Center including (customer name - phone number - location - number of palms - palm height)

Free (If the site needs additional equipment not available to management, the equipment is leased from external companies and the customer is notified of cost)

Is a pre-ordination of government agencies, companies and individuals to hold an event in the emirate's gardens

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Phone Application;

1. Submitting a service request via the Smart Application. 2. Receive and review the request by the service provider. 3. If rejected: Notice to the customer of the rejection of the request and the reasons. 4. If approved: Approve the request and resend it to the customer. 5. The customer must hand over a copy of the approved request to the park's supervisors when entering the park on the scheduled date of the event.

To perform some analysis to detect some mineral salts such as bicarbonate, carbonate, chloride, sulphate, soluble solids percentage, pH as well as the percentage of mineral elements such as calcium, magnesium, sodium and potassium

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

customer service;

1.Fill out a sample examination request and attaching the sample 2.Pay the prescribed fee

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

customer service;

1. Fill out a sample receipt form Fill out a sample receipt form by the concerned parties and attaching food label or the sample. 2. Fill out a sample receipt form (laboratory form) and submit a copy of the commercial license and the sample 3. An official letter from requesting agency 4. Pay the prescribed fee

1. A sample receipt form (laboratory form) + The food label requiring approval 2. Form of samples analyzing request from the health department 3. a copy of the commercial license 4. An official letter from requesting agency 5. Form of sample analyzing request from the health department with an explanation of the reason for complaint

seize neglected and offered for sale vehicles that distort the civilized landscape of the Emirate.

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service; Website;

1. Personal attendance in the Public Services Department building 2. Checking the service documents 3. Pay service fees 4. Deliver the transaction to the customer 5 - Impounded vehicles release from the car park

1. A copy of the national identity or a copy of the passport 2. Copy of ownership documents of the vehicle / possession papers or export vehicle / vehicle data / customs documents

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

customer service;

1. Apply for the request by personal attendance 2. Enter the number of the receipt or data of the customer 3. Print the receipt 4. Write what indicates that it is replacement of lost documents (in case of insurance) 5. Enter the calculation of the procedure fees 6. Seal and signature

Obtain the original check after paying its value and the procedure fee

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

customer service;

1. Submit a request to draw the check 2. Ensure that it can be drawn (5 working days) 3. Prepare the receipt 4. Paying to the fund 5. deliver receipt and contact number to the accounting department 6. Prepare a letter to the bank 7. Obtain authorized signatures and administrative seal 8. Send it to the bank and get the receipt seal seal 9. Receipt of the check from the bank 10. Record it in the internal roll 11. Send a text message to the customer 12. deliver the customer in personal presence or their representative in writing and obtain their representative's signature and copy of identity

1. Transaction data 2. Amount to be paid 3. Fees for the procedure

1. The amount of the check 2. Fees for the procedure - 100 replaced with cash - 200 replaced with a check - Excluded in road paving transactions

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

customer service;

1. Receipt returned check and notification from the bank 2. Notify the customer by contacting them and send a text message 3. In case of non-payment, the check shall be sent in an official letter to the Department of Legal Affairs to conduct their procedures

1. returned check 2. the bank return notification

The amount of the check + the check fine (10% of the check value of not less than 500 and not more than 5000)

Service Beneficiary

Individual

Average Duration

Service Access Channel

E-mail; customer service;

1. request the certificate 2. provide us with the data of the of receipt to be obtained 3. Ensure the data validity and conformity with the disclosure of the bank and internal statements. 4. Prepare the letter with the correct data 5. Obtain a seal and signature of the head of department 6. Contact the customer for delivery

Data on the transaction to be obtained + receipt + the name of the entity to be addressed

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of fees 3- Receipt of a transaction

1- An ID card for citizens and residents 2 - A Copy of the title deed ratified by the Land and Property Department 3- Passport for non-residents 4- A Clearance from the Sewerage company 5- A Copy of the applicant ID card with a proxy from the landlord.

1- Issuing a private residential site plan for the first time 500 AED 2- Issuing a site plan for any use other than a private residential (plot area in meter sqaure * 1 AED) of at least 500 AED 3- Issuing a site plan for a plot as a freehold for the first time (plot area in meter square *120 fils) of at least 500 AED 4- Issuing a site plan for an agricultural plot (plot area in meter square *15 fils) 5- Issuing a site plan for general services (no fees) 6- Adding innovation fees of 10 AED to the total fees

Renewing a plan that includes information of the plot owned or granted to the customer

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of fees 3- Receipt of a transaction

1- An ID card for citizens and residents 2 - A Copy of the title deed ratified by the Land and Property Department 3- Passport for non-residents 4- A Clearance from the Sewerage company 5- A Copy of the applicant ID card with a proxy from the landlord.

1- Renewing a private residential site plan (250 AED) 2 - Renewing a site plan for any use other than residential (plot area in meter square * 50 fils) of at least 250 AED 3 -Renewing an agricultural plot site plan (plot area in meter square * 10 fils) for less than 250 AED 4- Renewing a site plan for general services (no fees) 5 - Renewing of a site plan for a plot as a freehold for the first time (plot area in meter square * 80 fils) of at least 250 AED 6- Adding innovation fees of 10 AED to the total fees

Owned by a tender, this procedure applies to all plot types in the Emirate of Ajman including the cities of Masfut, Manama, and all landlords.

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service;

1- After confirming the completion of paperwork, a file is opened and the client is given a reviewing receipt 2 - Transferring the file to the Planning and Survey section to make the plan 3 - Sending the file to the customer service agent at the center after calculating the required fees 4 - Payment of fees by the client 5 - Stamping the plan and then delivery

1- (If the plot is owned by a tender) a copy of the title deed ratified by the Land and Property Department, or the original deed, sealed and original seen. (If the plot is a grant) a copy of the plot plan is required if the plot was built or has no buildings, an approval must be obtained from the Head of the Department Office. 2-A letter of ownership transfer from His Highness Head of the Department Office 3-A Copy of a valid ID card 4-No objection letter from sewerage

-Variable (based on the plot type and area and the fees to be determined by the engineers in Planning and Survey Department)

Owned by purchase, this procedure applies to all plot types in the Emirate of Ajman including the cities of Masfut and Manama and all landlords.

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service;

1- After confirming the completion of paperwork, a file is opened and the client is given a reviewing receipt 2 - Transferring the file to the Planning and Survey section to make the plan 3 - Sending the file to the customer service agent at the center after calculating the required fees 4 - Payment of fees by the client 5 - Stamping the plan and then delivery

1- (If the plot is owned by a tender) a copy of the title deed ratified by the Land and Property Department, or the original deed, sealed and original seen. (If the plot is a grant) a copy of the plot plan is required if the plot was built or has no buildings, an approval must be obtained from the Head of the Department Office. 2-A letter of ownership transfer from His Highness Head of the Department Office 3-A Copy of a valid ID card 4-No objection letter from sewerage

-Variable (based on the plot type and area and the fees to be determined by the engineers in Planning and Survey Department)

Issuing a plan that includes information of the merged plot (A plan template that includes planning information)

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of fees 3- Receipt of a transaction

1- A copy of National ID 2- A replica of the title deed ratified by the Land and Property Department 3- A clearance from the Sewerage company 4- A copy of the old site plan, if applicable. 5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present

1- Issuing a private residential site plan for the first time (500 AED) 2 - Issuing a site plan for uses other than private housing (plot area in meter square * AED 1) of not less than 500 AED 3 - Issuing a site plan for a plot as a freehold for the first time (plot area in meter square * 120 fils) of not less than 500 AED 4- Issuing an agricultural plot site plan (plot area in meter square* 15 fils), of not less than 500 AED 5- Issuing a public services site plan (without fees)

An issuance of a plan that includes information of the plot divided (A plan template that includes planning information)

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of required fees 3- Receipt of a transaction

1- (If the plot is a property) a copy of the title deed ratified by the Land and Property Department, or the original deed, sealed and original seen. (If the plot is a grant) a copy of the plot plan is required if the plot was built or has no buildings, an approval must be obtained from the Head of the Department Office. 2-A Request for sorting (division) from the customer service personnel 3-A Copy of a valid ID card 4-A No objection letter from sewerage

Is an issuance of a plan including plot information after the change of plot use (A plan template that includes planning information)

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of required fees 3- Receipt of a transaction

1- A copy of National ID 2- A replica of the title deed ratified by the Land and Property Department 3- A clearance from the Sewerage Company 4- A copy of the old site plan, if applicable. 5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present

Change of use: 1- From residential to residential/commercial (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 2- From residential/commercial to residential/touristic (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 3- From residential/commercial to residential/administrative (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area of square meter*100 AED) 4- From industrial to residential (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 5- From agricultural to residential (for a citizen, the plot area in meter square* 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 6- From residential to residential/touristic (for a citizen, the plot area of square meter* 100 AED/ for a non-citizen, the plot area in meter square *200 AED) 7- From residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot space in meter square*200 AED) 8- From industrial to residential/commercial and from residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot area in meter square*200 AED) 9- From agricultural to residential/commercial and from residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot area in meter square*200 AED) 10- Adding innovation fee of 10 AED to the total fees

Issuing a plan that includes plot information after changing its properties including floors change and reducing of the setbacks

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2- Payment of the required fees 3- Receipt of a transaction

1- A copy of National ID 2- A replica of the title deed ratified by the Land and Property Department 3- A clearance from the Sewerage Company 4- A copy of the old site plan, if applicable. 5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present

Expanding floors, roofs and removing setbacks: 1 - Expanding the floors (for a citizen, a plot area in meter square * total number of added floors * 10 AED / for a non-citizen, a plot area in meter square * total number of added floors * 30 AED) 2 - Expanding roof (for a citizen, a floor area in meter square * 100 AED / for a non-citizen, a floor area in meter square * 150 AED) 3- Removing a setback (for a citizen, the removed setback zone in meter square* total number of floors * 50 AED / for a non-citizen, the removed setback zone in meter square * Total number of floors * 100 AED) 4 - Adding the innovation fee of 10 AED to the total fees

Service Beneficiary

Average Duration

Service Access Channel

1. Sunshade License Form 2. Copy of the Landlord’s ID 3. The Contractor’s/Workshop’s Contract 4. Copy of the Contractor’s/Workshop’s License that is Issued from Emirate of Ajman 5. Copy of the Location Scheme/ Building License/ Certificate of Accomplishment

The service allows getting building licenses renewal issued earlier in case the work stopped, not initiated at all or delayed for two years from the issuing date as the first time and every year starting from the second renewal

Service Beneficiary

Average Duration

Service Access Channel

1. Construction Contract Termination Form and Consensual Discharge from the Department / Termination of Contractor Agreement by Sheikh Zayed Housing Program Copy of Building Status Disclosure Statement 3. Certified appendix for the supervision and construction contracts from the Sewerage Administration

Tests of Soil used in Landfilling for Layers under the Building’s Foundations in addition to Tests of every Used Material.

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

Filling the Application of the Service Payment of Service Fees and Handing the Receipt Voucher along with the Application Delivering the Sample and Making Sure it Complies with the Received Application

Copy of the Certified Building License Inspection Application Form (Department’s Site) Copy of the Location Scheme

The service allows getting identification name certificate for a building/ a group of commercial buildings

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1. Submitting the Identification Name Application Form Certified from the Sewerage 2. Payment of Fees 3. Receiving the Identification Name certificate

1- Identification Name Application Form for a Building 2- Copy of the Location Scheme 3- Copy of the Landlord’s Passport/ ID 4- Copy of the Commercial License (if the Landlord is a Company)

Registering one building for the first year 1000 AED Renewing one building registration 500 AED Registering a group of buildings (complex) for the first year 2000 AED Renewing the registration of a group of buildings (complex) for the first year 1000 AED Issuing certificate of registering an identification name in the registry 100 AED Innovation Fees: 10 AED

The service allows getting an accomplishment certificate for all kinds of building licenses upon finishing the whole building works according to the approved schemes by the Department and in accordance with the technical and engineering terms and fulfilling the conditions and requirements after conducting the on-site inspection by the engineering control engineers

1. Accomplishment Certificate Issuing Form Certified from the Sewerage 2. Copy of the Location Scheme 3. Copy of the Valid Building License 4. Building Status Disclosure Statement 5. All the Tests of the Building 6. Waterproofing Guarantee from the Contractor 7. Letter from Civil Defense (notice: all buildings except for the residential villas) 8. Identification Name of the Building (notice: for Residential Commercial Buildings only) 9. Communications Accomplishment Certificate 10. AIMS Cleaning Contract

The service allows getting a temporary accomplishment certificate to start electrical conductivity to the building and all concrete and brick works must be completed and submitted by the advisory and the contractor

1- Accomplishment Certificate Issuing Form (temporary / final) Certified from the Sewerage 2- Copy of the Location Scheme 3- Copy of the Valid Building License 4- Building Status Disclosure Statement 5- All the Building Tests

The service allows getting a demolition works licensing application. It requires the demanding company to submit an explanation of the method to be used in the demolition process. This mandatory application is submitted by the licensed companies for performing demolition works (by category)

The service allows getting certificates to Whom It May Concern directed to specific entities (Zayed Housing Program, Armed Forces, Ministry of Social Affairs, Office of the Governor and more) according to the customer’s demand and land position

Average Duration

Service Access Channel

1- Application Form 2- Maintenance Contract between the Landlord and the General Maintenance Company 3- Landlord’s Approval of Performing Maintenance Works 4- Ownership or Location Scheme 5- Certified Architectural Schemes in case of Making Internal Divisions 6- Civil Defense Credence in case of Buildings Divisions or Licensing a Mezzanine

Using the Exterior Areas related to the Coffee Shops and Construction Locations and Sittings and any other Purposes.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

1- Submitting the Application at the Department 2- Inspecting the Location 3- Certification from the Roads Department in case of Absence of Development in the Area 4- Referring to the Facility’s Violations Registry 5- Roads Department Head’s Certification for the Final Approval

1- Commercial License 2- A Certified Lease Contract 3- Landlord’s ID

1- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any Other Purpose for a Month on the Main Streets Costs 20 AED for a Square Meter. 2- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Month on Side Streets Costs 10 AED for a Square Meter. 3- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Year on the Main Streets Costs 220 AED for a Square Meter. 4- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Year on Side Streets Costs 110 AED for a Square Meter. 5- Occupying an Area of the Pavement for sitting for a Month Costs 5 AED for a Square Meter. 6- Occupying an Area of the Pavement for sitting for a Year Costs 50 AED for a Square Meter. 7- Innovation Fees 10 AED

A Permit Given by the Department to Specified Entities by which Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures. 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees. 5- Delivering the Transaction to the Customer

1- The Original Lease Contract Certified by the Municipality + A copy of It 2- A Copy of Valid Commercial License (companies) 3- Filling in the Form of Parking Lot Renting Application 4- The Scheme of Work Location 5- A Copy of the ID 6- A Message Submitted by the Service Demanding Entity

Approved Decree of Organizing and Restoring the Parking Lots in the Emirate You can View the Decree through Visiting the Municipality and Planning Department Website www.am.gov.ae

Obtaining a Card that Enables the Customer to Use the Parking Lots Submitted to Fees without the Need for Inserting the Ticket.

Service Fees: -6000 AED Annual -3000 AED Biannual -1500 AED Quarterly

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Filling in the Form (Customer) 2- Making a Payment Receipt 3- Delivering the Parking Lot Card to the VIPs

1- Valid Ownership of the First and the Second Cars to be Registered in the Name of 2- A Copy of the Valid ID. 3- An Identical Copy of the Passport and the Valid Residency (The Expatriates) 4- Filling in the Form of Annual Subscription Card

A Permit Given by the Department to Specified Entities by which Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only Service Fees: Approved Decree of Organizing and Restoring the Parking Lots in the Emirate You can View the Decree through Visiting the Municipality and Planning Department Website, www.am.gov.ae

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees 5- Delivering the Transaction to the Customer

-1- The Original Lease Contract Certified by the Municipality + A Copy of It -2- A Copy of Valid Commercial License (companies) -3- Filling in the Form of Parking Lot Renting Application -4- The Scheme of Work Location -5- A Copy of the ID -6- A Message Submitted by the Service Demanding Entity

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures. 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees. 5- Delivering the Transaction to the Customer

1-A copy of the Issued Violation. 2- A Copy of the Ownership of the Vehicle. 3- Valid ID.

They are prepaid electronic cards used instead of coin in the payment device.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Phone Application

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures. 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees. 5- Delivering the Transaction to the Customer

Individual Customers: 1- Filling in the Form of Prepaid Card Application 2- A Copy of the ID. Company Customers: 1- A Message from the Applier to the Department Concerned 2- The Original Lease certified by the municipality + copies of it 3- Filling in the Form of Prepaid Card Application 4- A Copy of the ID.

Obtaining a Card that Enables the Customer to Use the Parking Lots Submitted to Fees without the Need for Inserting the Ticket

Service Beneficiary

Individual

Average Duration

Service Access Channel

Phone Application; Customer Service;

1- Personal Presence at the City’s Service Center or the Intelligent Application “MAWQIFI” 2- Receiving the Card

1- A Message from the Applier to the Department Concerned 2- The Original Lease Contract Certified by the Municipality + Copies of It 3- A Copy of the Valid Passport (Individuals) 4- Filling in the Form of Annual Subscription Card 5- A Copy of the Valid Ownership of the Car. 6- A Copy of the ID.

Obtaining a Card that Enables the Customer to Use the Parking Lots Submitted to Fees without the Need for Inserting the Ticket.

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Personal Attendance at the Customer Service Center or through the Intelligent Application “MAWQIFI” 2- Receiving the Card

1- A Message from the Applier to the Department Concerned 2- Filling in the Form of Parking Lots Card Application 3- A Copy of the Valid Ownership of the Car. 4- A Copy of the Parking lots Usage Permit for the People with Special Needs Issued from the Ministry of interior 5- A Copy of the ID. 6- A Copy of the Passport + Valid Residency (The Expatriate)

Service Beneficiary

Individual

Average Duration

Service Access Channel

Customer Service;

1- Personal Attendance at the Customer Service Center 2- Payment of Fees at the Customer Service Box 3- Receiving the Card

1- A Copy of the Transportation and Traffic License 2- A Copy of the Driving License 3- Filling in the Form of Annual Subscription Card 4- A Copy of the Valid Ownership of the Car. 5- A Copy of the ID.

Service Beneficiary

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Personal Attendance at the Customer Service Center and the Intelligent Application “MAWQIFI” 2- Payment of Fees at the Customer Service Box 3- Receiving the Card

1- A Copy of the Transportation and Traffic License 2- A Copy of the Driving License 3- Filling in the Form of Annual Subscription Card 4- A Copy of the Valid Ownership of the Car. 5- A Copy of the ID.

Service Beneficiary

Average Duration

Service Access Channel

Phone Application; Customer Service;

1 Filling in the Application 2 A Copy of Valid Ownership Card 3 A Copy of the ID 4 A Copy of the Valid Passport for the Expatriate

1- A Message from the Applier to the Department Concerned (Roads and Infra-structure Management) 2- The Original Lease Contract Certified by the Municipality + Copies of It 3- A Copy of the Valid Passport (Individuals) 4- Filling in the Form of Annual Subscription Card 5- A Copy of the Valid Ownership of the Car. 6- A Copy of the ID. 7- Relationship of kinship Proof from the First Degree to the second one. 8- A Copy of the Parking lots Usage Permit for the People with Special Needs Issued from the Ministry of interior

Reviewing the proficiency of the companies that perform the environmental studies or Installing the primary processing systems and approving them to be able to work in the Emirate according to the highest Standards.

Service Beneficiary

Average Duration

Service Access Channel

Certification of the companies working in the food consultancy field inside the emirate, as well as accreditation of the consultants in charge of food consultancy processes

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Filling in the registration application of the service

Enclosing all documents required for registration with the application

Paying the Registration fees"

1- The occupational license from one of the state’s municipalities (facility outside the emirate), to be enclosed with the registration application 2- The activities licensed for the company by the municipality to which the company is affiliated 3- The company address and contact numbers for companies outside the emirate. 4- The company shall have a previous certification from the municipality to which it is affiliated (for companies outside the emirate ) 5- The company shall have qualified and accredited staff in the food consultancy process field and in the application of food safety management systems. Enclosing the curriculum vitae of consultants and copies of their training certificates and educational qualification. 6- A copy of the consultant’s business cards 7. Providing a detailed administrative plan for the company, and enclosing it with the application. 8. Documented internal procedures followed by the company in food consultancy processes. 9. 10. The service fees payment receipt (in the case of cash payment)

Reviewing the Safety Sheet of the Materials Wanted to be Imported, and Certifying the Import Application in case of the Absence of any Forbidden Materials.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Making Sure of Matching the Environmental Requirements

The Required Document Application Form _ A Copy of the Commercial License, if any _ Bill’s Copy _ Technical Data (If Required by the Concerned Unit)_ 1- An official Letter for Getting a Cleanliness Certificate_2- A copy of the Project’s Accomplishment Certificate_3- A Copy of the Location’s Scheme_4-A Copy of the Insurance Receipt _A copy of the Commercial License Submitting the Document Issued by the Department Of Ports and Customs of Ajman for the service of (Releasing a Food Shipment)

Submitting a license for using the electric generators of the commercial and industrial facilities to ensure compliance with safety and environment protection conditions, etc.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Filling in the licensing application

Payment of the prescribed fees

receiving the approval or rejection

Examining the generator

Certification of the Building Department

Certification of the Civil Defense Department

1.A copy of the plot site plan 2.A copy of the building completion certificate 3.Prescribed fees payment receipts 4.A copy of the plot title 5.A copy of the Sewerage certificate 6.The owner’s consent if the applicant is the tenant of the property 7.A copy of the building license 8. A copy of the passport/owner and applicant’s IDs 9. A completion certificate from the Civil Defense"

A certificate given to the customer in any of the environmental affairs such as being registered in the program of Medical Waste Treatment or fulfilling the safety and environment conditions in the facility or others.

Service Fees: The fee of issuing Public Health and Environment Administration certificate (Reception) 100 AED

The Customer Refers to the Public Cleanliness Department to Get Location’s Cleanliness Certificate, After the Completion of the Project, to Make Sure of the Location’s Cleanliness and the Absence of any Violations or Notes on the Location to be able to Retrieve the Insurance Amount that had been Paid Previously at the Buildings’ Department

1- An Official Letter for Getting a Cleanliness Certificate 2- A Copy of the Project’s Accomplishment Certificate 3- Copies of the Location’s Scheme 4- Copies of Insurance Receipt 5- Copies of the Commercial license

Hazardous waste is detected, and its proper disposal methods and statistics of quantities and their categories are verified.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Making the Decision whether with Acceptance or Refusal

A Copy of the Commercial License if any Bill’s Copy An Official Letter for Getting a Cleanliness Certificate Technical Data (if required by the concerned unit) A copy of the Project’s Accomplishment Certificate A Copy of the Location’s Scheme A Copy of the Insurance Receipt A copy of the Commercial License Submitting the Document Issued by the Department Of Ports and Customs of Ajman for the service of (Releasing a Food Shipment) Application Form

Is the process of defining, describing and assessing waste or tailings, whether it be a solid, a liquid, or even a gas, that are discharged, emitted or leaked from the environment in a size or formula that causes a change in the environment, and any unwanted or excess material intended for recycling, re-manufacturing, recovery or purification by a limited method whereby such materials can be produced for safe and secure disposal.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Filling in the special application Payment of the required fees a letter to the applicants

Bringing a copy of the commercial license An illustration of the waste site Laboratory tests Waste source and types Used technologies

The Service of Any Environmental Requirements Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements

Service Beneficiary

Corporate | Institution

Average Duration

Service Access Channel

Customer Service; Website;

Customer Steps Submitting the Application related to the Permission or Certificate Payment of Fees for the Service Inspection or Audition Waiting till the Completion of Inspection or Audition Asking for additional Documents in case of Need Making Sure of Matching the Environmental Requirements Making the Procedure whether it is Acceptance of Refusal The Final Approval of the Procedure Printing and Receiving

Is an annual investment contract that allows the beneficiary to use the land leased to carry out an activity at a fixed and agreed upon rate between the investor and the Department.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

Renewing the property of the lessor 1- Reminding the lessee to renew the property by sending official letters, SMS, or a phone call 2- Taking the necessary data and documents for renewal. 3- Determination of the new rental value (in case of statutory increase) 4 - Collecting the rental value, receiving the receipt of payment and lease renewal from the lessor 5- Ratification of contracts in legal affairs New property Leasing 1- Filling in the application form with attachments (license, ID card and passport) 2 - An approval of a competent authority in accordance with the relative powers 3 - Determination of the rental value 4 - Collecting the rental value, receiving the receipt of payment and issuing the lease contract 5- Ratification of contracts in legal affairs

1 - A Request for a land rental 2 - A no objection letter approved by His Highness the Head of the Department 3- A commercial license 4- A valid ID card 5- A valid passport (for residents) 6- A site building design

- Check guarantee fees of 10% of the investment land rental value - A waiver of a property fees of 3000 AED

Is an annual investment contract that allows the beneficiary to use the lighting poles and the central islands of the emirate in installing advertising billboards at a fixed rate specified in the fee schedule of the advertising billboards.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

-Renewing the property of the lessor 1- Reminding the lessee to renew the property by sending official letters, SMS, or a phone call 2- Taking the necessary data and documents for renewal 3- Determination of the new rental value (in case of statutory increase) 4 - Collecting the rental value, receiving the receipt of payment from the lessor and renewal of the lease

1- Filling in the application form with attachments (license, ID card and passport) 2 - An approval of a competent authority in accordance with the powers 3 - Determination of the rental value 4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract

1 - Request to rent locations from the advertising company 2 - Determining the locations to be rented in a detailed statement 3- Attaching the business license.

Is an annual investment contract that allows the beneficiary to use the lighting poles and the central islands of the emirate in installing advertising billboards at a fixed rate specified in the fee schedule of the advertising billboards.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Renewing the property of the lessor 1- Reminding the lessee to renew the property by sending official letters, SMS, or a phone call 2- Taking the necessary data and documents for renewal 3- Determination of the new rental value (in case of statutory increase) 4 - Collecting the rental value, receiving the receipt of payment from the lessor and renewal of the lease

1- Filling in the application form with attachments (license, ID card and passport) 2 - An approval of a competent authority in accordance with the powers 3 - Determination of the rental value 4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract

1 - Request to rent locations from the advertising company 2 - Determining the locations to be rented in a detailed statement 3- Attaching the business license.

Is a process of crushing, breaking and aggregation of rocks to be used in building materials by a specialized company.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Renewing the property of the lessor 1- Reminding the lessee to renew the property by sending official letters, sending SMS, or a phone call 2- Taking the necessary data and documents for renewal 3- Determination of the new rental value (in case of statutory increase) 4 - Collecting the rental value, receiving the receipt of payment from the lessor and renewal of the lease 5- Ratification of contracts in legal affairs

- New property Rental 1- Filling in the application form with attachments (license, ID card and passport) 2 - An approval of a competent authority in accordance with the relative powers 3 - Determination of the rental value 4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract 5- Ratification of contracts in legal affairs

It is an annual investment contract that allows the beneficiary to benefit from the leased premises to carry out a commercial activity agreed upon in the contract and specified in a certain value between the parties.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

- Renewing the property of the lessor . Reminding the lessee to renew the property by sending official letters, SMS, or a phone call . Taking the necessary data and documents for renewal. - Setting the new rental value (in case of statutory increase) -Collecting the rental value, receiving the receipt of payment from the lessor and renewal of the lease.

-New property Leasing -Filling in the application form with attachments (license, ID card and passport) An approval of a competent authority in accordance with the powers -Determination of the rental value - Collecting the rental value, receiving the deed of receipt from the lessor of payment and issuing the lease contract

20 minutes to complete the transaction in the investment section 1-3 working hours to certify contracts in legal affairs

Is a permit to rent vacant spaces in gardens for investors to organize events and seasonal activities of their own in accordance with a specific value between the Department and the investor

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Renewing the property of the lessor 1- Reminding the lessee to renew the property by sending official letters, sending SMS, or a phone call 2- Taking the necessary data and documents for renewal 3-Determination of the new rental value (in case of statutory increase) 4 - Collecting the rental value, receiving the deed of receipt from the lessor of payment and renewal of the lease 5- Ratification of contracts in legal affairs

- New property Leasing 1- Filling in the application form with attachments (license, ID card and passport) 2 - An approval of a competent authority in accordance with the powers 3 - Determination of the rental value 4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract 5- Ratification of contracts in legal affairs

They are coin-operated electronic appliances (hot and cold drinks, food, and camera equipment).

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1- Reminding the lessee to renew the property by sending official letters, sending SMS, or a phone call 2- Taking the necessary data and documents for renewal 3- Determination of the new rental value (in case of statutory increase) 4 - Collecting the rental value, receiving the deed of receipt from the lessor of payment and renewal of the lease

New property Leasing 1- Filling in the application form with attachments (license, ID card and passport) 2 - An approval of a competent authority in accordance with the powers 3 - Determination of the rental value 4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract

1- A Request letter with the number of devices from the beneficiary company 2- A commercial license 3- A valid ID card 4-A valid passport (for residents)

This permit is issued for companies owning private vehicles for the distribution of foodstuffs in the emirate, which requires ensuring their validity to be licensed in the Traffic and Licenses Department in Ajman

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Request for new / renewal / updating inspection file from the customer service employee Providing a copy of a valid economic license by the customer Payment of defined service fees Receiving inspection file from the customer service employee

The Department of Economic Development issues the promotional campaign permit - the application of the promotional campaign permit shall be forwarded for inspection and examination of food items upon the request of the campaign for adoption to ensure their safety for the customer, through the examinations of the items, the need for food samples collection for analysis or approval shall be defined based on the date of the product in the country and previous analysis

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1. Submitting the application to the concerned inspector 2. Reviewing the application, if necessary, to collect samples - defining the types and coordinating the samples collection times 3. Submitting samples for laboratory analysis at the Food & Environment Laboratories Section 4. Payment of laboratory analysis fees 5. Approving the application if the types conform to the applicable specifications and regulations.

1. Request for permit of promotional campaign from the Department of Economic Development 2. List of food types upon request 3. Locations of implementing the promotional campaign in the emirate 4. Material evidence of the source and safety of the food material

No service fees - fees of laboratory analysis are to be paid if samples were collected

Issuing technical approvals on the permit application for foodstuffs facilities according to the type of the permit

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Submitting the permit application and enclosed documents to the customer service employee Payment of service fees Waiting on the site at the time scheduled by the inspector Briefing the inspector on the details of the required permit providing health requirements for the approval of the permit Reviewing health requirements by the inspector Adoption of health permit application for the acceptance / rejection of the permit Final adoption of the application in the department

Valid license in the emirate permit application form - Department of Economic Development Supporting documents of the concerned persons Map of the location requiring a permit Details on the activity to be granted a permit Contact details of the concerned persons

Issuing a health release certificate of the validity of the foodstuffs imported to the emirate according to the laws, specifications and procedures adopted

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Defining the shipment’s visit and examining the materials of the shipment or warehouses and conforming them to the defined data for the application of the service Collecting samples required from the shipment, if required Forwarding the transaction to the customer to enclose the results of the laboratory analysis Reviewing the results of the laboratory analysis and ensuring the conformity of the materials to the adopted specifications Adoption of final approval Final adoption of application in the division Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Valid license in the emirate of Ajman Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Data of foodstuffs defined in the exporting application (type - kind -quantities) Health certificate of the foodstuffs issued from adopted health bodies in the country of origin Certificate of origin of the foodstuffs in the shipment Certificate of customs declaration to import the foodstuffs to the country Packing list of foodstuffs in the shipment Halal certificate of animal products from the adopted bodies in the Climate Change and Environment only Specialization certificates according to the type of food materials of administrative orders Laboratory analysis of foodstuffs defined in the service application, if found

Adoption of health inspector in food processing facilities to ensure their efficiency in controlling food risks at the facility

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Approving the application by the inspector Adoption of final approval Final adoption of application in the division receiving the certificate by the customer with the reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Valid license in the emirate of Ajman Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Specialization certificate of the health inspector in the food safety field according to the requirements of each adoption Supporting documents of the health inspector of the facility to confirm their position in the same company

Adoption of health inspection staff of food processing plants inside the emirate and defining the requirements of health inspector (new - renewal - modification) particularly facilities related to food processing, hotels, restaurant chains, kitchens in the emirate. It shall be defined by the unit employee. after approving the license to define the facility’s need for a health inspector, a one month period will be given from the date of the approval of a health inspector assignment application

Service fees: Adoption of health inspector AED 500 The customer may apply for the adoption of more than one inspector with the same amount of fees

Adoption of plans of facilities related to public health and environment to ensure b

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Approving the application by the inspector Adoption of final approval Final adoption of application in the division receiving the certificate by the customer with the reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Valid license in the UAE Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Detailed internal plan of the activity Details of the required activity

Adoption of plans of facilities related to public health and environment to ensure b

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Approving the application by the inspector Adoption of final approval Final adoption of application in the division receiving the certificate by the customer with the reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Valid license in the UAE Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Detailed internal plan of the activity Details of the required activity

An ancillary service for the service of certifying the companies supporting public health, in which the companies implementing plans for internal designs of the public health- related facilities are re-certified to ensure their efficiency, to accelerate economic licensing procedure in the Emirate, and to apply the health requirements.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website;

1. Submitting the application electronically 2. Paying fees 3. Reviewing and studying the application attachments 4. The final approval of the application 5. Printing the certification

1. Registering via the electronic service system - registering a company 2. Applying for the service 3. Paying service fees /AED 1000 4. Providing certificates and qualifications of the company’s designer 5. Providing 11 plans required for approval of the service application

An ancillary service for the service of certifying the companies supporting public health, in which the companies implementing plans for internal designs of the public health- related facilities are certified to ensure their efficiency, to accelerate economic licensing procedure in the Emirate, and to apply the health requirements.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website;

1. Submitting the application electronically 2. Paying fees 3. Reviewing and studying the application attachments 4. The final approval of the application 5. Printing the certification

1. Registering via the electronic service system - registering a company 2. Applying for the service 3. Paying service fees /AED 1000 4. Providing certificates and qualifications of the company’s designer 5. Providing 11 plans required for approval of the service application

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Periodical inspection files are issued for institutions working in the field of nutrients and public health activities to be a reference for the number of inspection times and notes taken during previous inspection visits

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1-Applying for the periodical inspection file 2-Payment of due fees 3-If the file pages were filled in, it shall be re-purchased a new file

1- A copy of a valid commercial license

- Price per file from the Department of Public Health and Environment (from customer service) is AED 50

Requesting a new site consultancy inspection for obtaining the technical approval before commencing its economic licensing procedures.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Departments electronic service website: www.online.am.gov.ae Attendance at the Customer Service Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name - the user’s confidential number Applying for the service via an service application form and enclosing all the required documents Payment of the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling the inspection as per the discretion of the competent unit Referral of the transaction to the competent inspector Inspecting the site according to the site and the building’s health requirements The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it. Certification of the application for approval by the inspector The final approval of the application The final approval of the application in the Department The client receives the certificate with a reference number for the transaction in - the Customer Service Center - in the Public Health and Environment Department

A valid economic license of the Ajman Emirate Identification documents (the Facility official’s passport - ID ) for electronic registration Data of the site to be inspected Details of the activity to be licensed

Issuing certificates of accreditation for collective Iftar establishments in the month of Ramadan to ensure the food safety for consumers in the holy month

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the customer service center in the Public Health and Environment Department to confirm the registration and obtain the confidential registration number Obtaining the username - the user’s confidential number Applying for the service via an application form and enclosing all the required documents Payment of the prescribed fees Referral of the transaction for reviewing the application Referral of the transaction for scheduling an inspection as per the discretion of the competent unit Referral of the transaction to the competent inspector in charge of reviewing

The inspector reviews the transaction as well as the enclosed documents If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it. An appointment shall be made for visiting the establishment, and examining its operations and its status, to ensure the implementation of health practices required for its operation Withdrawing the required samples from the shipment if required Referral of the transaction to the client to enclose the laboratory test results with the transaction Review of laboratory analysis and verifying that materials comply with the approved specifications Certifying the final approval The final approval of the application in the Department The client receives the certificate with a reference number for the transaction in the Customer service center in the he Public Health and Environment Department

A valid license in the emirate of Ajman Identification documents (Facility official’s passport,ID) for electronic registration Details of the food facility’s operation Data of the facility’s site if it is within the emirate Details of vehicles transporting and distributing the food meals The number of employees in the facility, and their health and business cards

Collective Iftar facility certification in the holy month of Ramadan/500

Issuing the health approvals for labour complexes in the emirate based on the inspection of the location and its compliance with the health requirements.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Submitting the licensing request with the documents enclosed with it to the customer services official Paying the prescribed fees Making an appointment for conducting an inspection of the establishment Informing the inspector of the details of the labour complex for which the permit is required Meeting the health requirements for approving the permit The inspector reviews the health requirements Approving the request for consenting to/rejecting the permit The final approval of the request in the Department

Labor housing permit request - Lease contracts Department Identification documents for the those in charge of the permit The lease contract of the site for which a permit is requested A map of the location for which a permit is requested The details of the labor complex, the number of its rooms and the area of each room Contact details of those concerned with the labour complex’s operation

A large scale food or health facility inspection fee (Licensing/renewal/1000)

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation The professional certificates of the service providers as per each type of service accreditation identification papers of the service providers prove they work for the same company

Slaughtering and preparing animals according to the requirements of the Halal slaughtering, as well as conducting a veterinary examination of their meat as per the approved specifications

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

The client arrives at the slaughterhouse building ( Ajman city - Masfut district ) with the animal to be slaughtered Standing for booking tickets and paying the slaughtering fees Paying the required fees and obtaining the animal’s ID from the employee Delivering the animal to the section employees in the animal reception area A veterinary examination of the animal by the veterinary physicians before slaughtering in the slaughterhouse Completing the animal slaughtering Cleansing the slaughtered animal Washing the slaughtered animals after cleansing it A veterinary meat examination conducted by a veterinary physician after the slaughtering In case of disease signs are detected in the meat, the meat shall be seized until a veterinarian examines it and verifies it is suitable for human consumption Delivering the meat to the customer in the delivery area on the basis of the animal’s ID

none

Slaughtering small animals 200 Slaughtering and cutting small animals Slaughtering large animals 200

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

The customers Service Center - The Department of Public Health and Environment

The required documents A valid occupational license of the company issued by one of the state’s municipalities Identification documents (The facility official’s passport - ID) for electronic registration The company’s Certifications from the municipality to which it is affiliated, as well as the type of the certification The professional certificate of the service providers as per each type of certification service The identification papers of the service providers to prove they work for the same company

Issuing Frozen Meat suitability Certificate from the emirate’s slaughterhouses, proving the slaughtering has been done in such slaughterhouses as well as its safety

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the customer services center in the Public Health and Environment Department to confirm the registration and obtain the confidential registration number Obtaining the username, the user’s confidential registeration number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling an inspection as per the discretion of the competent unit Referral of the transaction to the competent inspector in charge of reviewing

The inspector reviews the transaction as well as the enclosed documents If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it. Withdrawing the required samples from the shipment if required Referral of the transaction to the client to enclose the laboratory test results with the transaction Reviewing the laboratory analysis results and verifying that materials comply with the approved specifications certifying the final approval The final approval of the application in the Department The client receives the certificate with a reference number for the transaction in the Customer Services center in the Public Health and Environment Department

A valid license from Ajman emirate Identification papers (Facility official’s passport, ID) for electronic registration Data of the materials of the animal origin (type- category-quantity) Details of the materials source specified in the supporting certificate and service application

Issuing accreditation certificates for school food suppliers in the emirate of Ajman to ensure the food safety in educational facilities in the emirate

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Service Center in the Public Health and Environment Department to confirm the registration and obtain the confidential registration number Obtaining the username - the user’s confidential registration number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling an inspection as per the discretion of the competent unit Referral of the transaction to the competent inspector in charge of reviewing

The inspector reviews the transaction as well as the enclosed documents If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it. If the facility is inside the Emirate, an appointment for visiting the facility, and examining its operation and its status shall be made to ensure implementing the health practices required for the activity If the facility is outside the emirate, a formal letter shall be requested from the relevant municipality, indicating that the facility meets the health requirements necessary for its operation Taking the required samples if required Referral of the transaction to the customer to enclose the laboratory tests results with the transaction Reviewing the laboratory analysis results and verifying that materials comply with the approved specifications The final approval The final approval of the application in the Department The client receives the certificate with a reference number for the transaction at the Customer service center in the Public Health and Environment Department

A valid license in the emirate of Ajman Exhibits (facility official’s passport , ID) for electronic registration Details of the nutrients supplied to schools depending on the service request Data of the facility’s site if it was in in the emirate Laboratory analyses of nutrients specified in the service request , if any

Certification of the food facilities for supplying food to schools and nurseries/500

Adoption of companies working in pest control to include the provision of all health requirements to carry out the service to maintain the public health in the Emirate.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector Accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

Professional license issued from a municipality in the UAE - valid Supporting documents (passport of the facility’s responsible person - ID) for electronic registration A list of the pesticides used by the company for pest control processes and registration certificates at the Climate Change and Environment Ministry Tools and equipment used by the company in pest control processes A certificate of a specialist engineer working in the company

Certification of all companies working in the pest control field to ensure the availability of all health requirements of service provision for conservation of the public health in the emirate

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector Accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

Professional license issued from a municipality in the UAE - valid Supporting documents (passport of the facility’s responsible person - ID) for electronic registration A list of the pesticides used by the company for pest control processes and registration certificates at the Climate Change and Environment Ministry Tools and equipment used by the company in pest control processes A certificate of a specialist engineer working in the company

Certification of all companies working in the pest control field to ensure the availability of all health requirements of service provision for conservation of the public health in the emirate

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Electronic registration on the Department’s electronic service website: www.online.am.gov.ae Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number Obtaining the user name, the user’s confidential number Applying for the service via an application form and enclosing all the required documents Paying the prescribed fees Referral of the transaction for auditing the application Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit Referral of the transaction to the competent inspector in charge of reviewing The inspector reviews the transaction as well as the attached documents If there were remarks, the transaction is referred back to the client to modify and re-submit it. Approval of the application by the inspector Accreditation of the final approval The final approval of the application in the Department The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department

Professional license issued from a municipality in the UAE - valid Supporting documents (passport of the facility’s responsible person - ID) for electronic registration A list of the pesticides used by the company for pest control processes and registration certificates at the Climate Change and Environment Ministry Tools and equipment used by the company in pest control processes A certificate of a specialist engineer working in the company

Providing issuance of official letter states that the company has fulfilled all procedures of health release of food shipments and there are no impediments by the section to recover the financial insurance.

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Submission of Application

Documents available in the system submitted in the registration process

This certificate is issued for the trading companies of living animals and birds and their products (for example: leather, wool, fodder, bowel and all animal waste) exporting these products overseas Service fees: Certificate issuance fee Public Health and Environment Administration (customer service) AED 200

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

1- Filling the form through the invoice ratified from Ajman Chamber of Commerce and Industry, which includes the items to be exported 2- Payment of payable fees 3- the veterinary health certificate id given based on the result of the analysis and external examination

1- A copy of valid trade license 2- Certificate of origin of the goods to be exported 3- Certificate of laboratory examination of animal products 4- Veterinary certificate (for living animals) free of epidemic and contagious diseases

This certificate is issued for the parties exporting foodstuffs) who obtained a trade license in the emirate + an activity of import ans export (outside the country), noting that this certificate will not be given unless after submitting the application and examine them

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

1- Submitting the application to the public health department and filling the application form 2- Paying the payable fees and receiving the payment receipt 3- If the foodstuffs are in good condition, a laboratory analysis confirms the safety of the food material shall be given 4- Adoption of exporting certificate from public health department and delivering it to the applicant 5- Receiving the certificate of origin of the foodstuffs from the Ajman Chamber of Commerce and Industry and exporting it.

1- A copy of a valid license 2- A copy of the fees receipt 3- Analysis report issued from food and environment lab

Issuing a health release certificate of the validity of the foodstuffs imported to the emirate according to the laws, specifications and procedures adopted

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Defining the shipment’s visit and examining the materials of the shipment or warehouses and conforming them to the defined data for the application of the service Collecting samples required from the shipment, if required Forwarding the transaction to the customer to enclose the results of the laboratory analysis Reviewing the results of the laboratory analysis and ensuring the conformity of the materials to the adopted specifications Adoption of final approval Final adoption of application in the division Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Valid license in the emirate of Ajman Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Data of foodstuffs defined in the exporting application (type - kind -quantities) Health certificate of the foodstuffs issued from adopted health bodies in the country of origin Certificate of origin of the foodstuffs in the shipment Certificate of customs declaration to import the foodstuffs to the country Packing list of foodstuffs in the shipment Halal certificate of animal products from the adopted bodies in the Climate Change and Environment only Specialization certificates according to the type of food materials of administrative orders Laboratory analysis of foodstuffs defined in the service application, if found

Issuing a health release certificate of the validity of the foodstuffs imported to the emirate according to the laws, specifications and procedures adopted

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Website; Customer Service;

Online registration on the Department's website www.online.am.gov.ae Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted Defining the shipment’s visit and examining the materials of the shipment or warehouses and conforming them to the defined data for the application of the service Collecting samples required from the shipment, if required Forwarding the transaction to the customer to enclose the results of the laboratory analysis Reviewing the results of the laboratory analysis and ensuring the conformity of the materials to the adopted specifications Adoption of final approval Final adoption of application in the division Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Valid license in the emirate of Ajman Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Data of foodstuffs defined in the exporting application (type - kind -quantities) Health certificate of the foodstuffs issued from adopted health bodies in the country of origin Certificate of origin of the foodstuffs in the shipment Certificate of customs declaration to import the foodstuffs to the country Packing list of foodstuffs in the shipment Halal certificate of animal products from the adopted bodies in the Climate Change and Environment only Specialization certificates according to the type of food materials of administrative orders Laboratory analysis of foodstuffs defined in the service application, if found

This certificate is issued for the parties exporting foodstuffs) who obtained a trade license in the emirate + an activity of import ans export (outside the country), noting that this certificate will not be given unless after submitting the application and examine them

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Website;

1- Submitting the application to the public health department and filling the application form 2- Paying the payable fees and receiving the payment receipt 3- If the foodstuffs are in good condition, a laboratory analysis confirms the safety of the food material shall be given 4- Adoption of exporting certificate from public health department and delivering it to the applicant 5- Receiving the certificate of origin of the foodstuffs from the Ajman Chamber of Commerce and Industry and exporting it.

1- A copy of a valid license 2- A copy of the fees receipt 3- Analysis report issued from food and environment lab

Applying for an approval to destruct foodstuffs for food processing facilities and issuing an official certificate of the destructed materials

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Website;

Customer procedures Registration on the Department's website www.online.am.gov.ae Presence at the customer service center at the Public Health and Environment Administration to confirm registration process and to receive the registration passcode Receiving the username - passcode of the user Applying for a service through a service application form and enclosing all requirements Payment of defined fees Forwarding the transaction to the application auditing step Forwarding the transaction to scheduling an inspection according to the concerned unit Forwarding the transaction to the inspector assigned for audit Reviewing the transaction and the enclosed documents by the inspector Adoption of application to approve the destruction process by the inspector Forwarding the application to the customer to pay the destruction fees at the AIMS group - printing the confiscation report to be provided to the company Adding the payment receipt and data to the transaction and resubmitting it Forwarding the transaction to the destruction committee to schedule a date for the destruction in the adopted locations Destruction of foodstuffs in the destruction locations in the presence of the destruction committee Adoption of the application with the quantities destructed by the destruction committee Adoption of final approval Final adoption of application in the division Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration

Documents required A valid license in the emirate of Ajman Supporting documents (passport of the facility’s responsible person - ID) for electronic registration Official letter on the reason of foodstuffs destruction Details of the foodstuffs to be destructed (quantities - types - kinds)

Selling seedlings to individuals and private companies in order to encourage agricultural practices, which contributes to the increase of green spaces

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Phone application; customer service;

1. Attendance of the customer to the nursery or purchase through the MPDA smart phone services. 2. deciding on the numbers and types of seedlings required 3. payment of fees and receiving (receipt of the sale of seedlings). 4. receive seedlings from the nursery

Take off the unwanted palm in houses, farms, government departments and companies to be used in the sites of the Department to preserve the palm.

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service; Phone Application;

1. Contact the call center to request the service or submit request through the MPDA smart phone services. 2. Receive and review the request by the service provider. 4. If rejected: Notice to the customer of the request rejection and the reasons of rejection. 4. If approved: Contact the customer to schedule a review. 5. review and delivering the service.

request service via the Smart request or Call Center including (customer name - phone number - location - number of palms - palm height)

Free (If the site needs additional equipment not available to management, the equipment is leased from external companies and the customer is notified of cost)

Is a pre-ordination of government agencies, companies and individuals to hold an event in the emirate's gardens

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Phone Application;

1. Submitting a service request via the Smart Application. 2. Receive and review the request by the service provider. 3. If rejected: Notice to the customer of the rejection of the request and the reasons. 4. If approved: Approve the request and resend it to the customer. 5. The customer must hand over a copy of the approved request to the park's supervisors when entering the park on the scheduled date of the event.

To perform some analysis to detect some mineral salts such as bicarbonate, carbonate, chloride, sulphate, soluble solids percentage, pH as well as the percentage of mineral elements such as calcium, magnesium, sodium and potassium

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

customer service;

1.Fill out a sample examination request and attaching the sample 2.Pay the prescribed fee

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

customer service;

1. Fill out a sample receipt form Fill out a sample receipt form by the concerned parties and attaching food label or the sample. 2. Fill out a sample receipt form (laboratory form) and submit a copy of the commercial license and the sample 3. An official letter from requesting agency 4. Pay the prescribed fee

1. A sample receipt form (laboratory form) + The food label requiring approval 2. Form of samples analyzing request from the health department 3. a copy of the commercial license 4. An official letter from requesting agency 5. Form of sample analyzing request from the health department with an explanation of the reason for complaint

seize neglected and offered for sale vehicles that distort the civilized landscape of the Emirate.

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service; Website;

1. Personal attendance in the Public Services Department building 2. Checking the service documents 3. Pay service fees 4. Deliver the transaction to the customer 5 - Impounded vehicles release from the car park

1. A copy of the national identity or a copy of the passport 2. Copy of ownership documents of the vehicle / possession papers or export vehicle / vehicle data / customs documents

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

customer service;

1. Apply for the request by personal attendance 2. Enter the number of the receipt or data of the customer 3. Print the receipt 4. Write what indicates that it is replacement of lost documents (in case of insurance) 5. Enter the calculation of the procedure fees 6. Seal and signature

Obtain the original check after paying its value and the procedure fee

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

customer service;

1. Submit a request to draw the check 2. Ensure that it can be drawn (5 working days) 3. Prepare the receipt 4. Paying to the fund 5. deliver receipt and contact number to the accounting department 6. Prepare a letter to the bank 7. Obtain authorized signatures and administrative seal 8. Send it to the bank and get the receipt seal seal 9. Receipt of the check from the bank 10. Record it in the internal roll 11. Send a text message to the customer 12. deliver the customer in personal presence or their representative in writing and obtain their representative's signature and copy of identity

1. Transaction data 2. Amount to be paid 3. Fees for the procedure

1. The amount of the check 2. Fees for the procedure - 100 replaced with cash - 200 replaced with a check - Excluded in road paving transactions

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

customer service;

1. Receipt returned check and notification from the bank 2. Notify the customer by contacting them and send a text message 3. In case of non-payment, the check shall be sent in an official letter to the Department of Legal Affairs to conduct their procedures

1. returned check 2. the bank return notification

The amount of the check + the check fine (10% of the check value of not less than 500 and not more than 5000)

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of fees 3- Receipt of a transaction

1- An ID card for citizens and residents 2 - A Copy of the title deed ratified by the Land and Property Department 3- Passport for non-residents 4- A Clearance from the Sewerage company 5- A Copy of the applicant ID card with a proxy from the landlord.

1- Issuing a private residential site plan for the first time 500 AED 2- Issuing a site plan for any use other than a private residential (plot area in meter sqaure * 1 AED) of at least 500 AED 3- Issuing a site plan for a plot as a freehold for the first time (plot area in meter square *120 fils) of at least 500 AED 4- Issuing a site plan for an agricultural plot (plot area in meter square *15 fils) 5- Issuing a site plan for general services (no fees) 6- Adding innovation fees of 10 AED to the total fees

Renewing a plan that includes information of the plot owned or granted to the customer

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of fees 3- Receipt of a transaction

1- An ID card for citizens and residents 2 - A Copy of the title deed ratified by the Land and Property Department 3- Passport for non-residents 4- A Clearance from the Sewerage company 5- A Copy of the applicant ID card with a proxy from the landlord.

1- Renewing a private residential site plan (250 AED) 2 - Renewing a site plan for any use other than residential (plot area in meter square * 50 fils) of at least 250 AED 3 -Renewing an agricultural plot site plan (plot area in meter square * 10 fils) for less than 250 AED 4- Renewing a site plan for general services (no fees) 5 - Renewing of a site plan for a plot as a freehold for the first time (plot area in meter square * 80 fils) of at least 250 AED 6- Adding innovation fees of 10 AED to the total fees

Issuing a plan that includes information of the merged plot (A plan template that includes planning information)

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of fees 3- Receipt of a transaction

1- A copy of National ID 2- A replica of the title deed ratified by the Land and Property Department 3- A clearance from the Sewerage company 4- A copy of the old site plan, if applicable. 5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present

1- Issuing a private residential site plan for the first time (500 AED) 2 - Issuing a site plan for uses other than private housing (plot area in meter square * AED 1) of not less than 500 AED 3 - Issuing a site plan for a plot as a freehold for the first time (plot area in meter square * 120 fils) of not less than 500 AED 4- Issuing an agricultural plot site plan (plot area in meter square* 15 fils), of not less than 500 AED 5- Issuing a public services site plan (without fees)

An issuance of a plan that includes information of the plot divided (A plan template that includes planning information)

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of required fees 3- Receipt of a transaction

1- (If the plot is a property) a copy of the title deed ratified by the Land and Property Department, or the original deed, sealed and original seen. (If the plot is a grant) a copy of the plot plan is required if the plot was built or has no buildings, an approval must be obtained from the Head of the Department Office. 2-A Request for sorting (division) from the customer service personnel 3-A Copy of a valid ID card 4-A No objection letter from sewerage

Is an issuance of a plan including plot information after the change of plot use (A plan template that includes planning information)

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2-Payment of required fees 3- Receipt of a transaction

1- A copy of National ID 2- A replica of the title deed ratified by the Land and Property Department 3- A clearance from the Sewerage Company 4- A copy of the old site plan, if applicable. 5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present

Change of use: 1- From residential to residential/commercial (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 2- From residential/commercial to residential/touristic (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 3- From residential/commercial to residential/administrative (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area of square meter*100 AED) 4- From industrial to residential (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 5- From agricultural to residential (for a citizen, the plot area in meter square* 50 AED/ for a non-citizen, the plot area in meter square *100 AED) 6- From residential to residential/touristic (for a citizen, the plot area of square meter* 100 AED/ for a non-citizen, the plot area in meter square *200 AED) 7- From residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot space in meter square*200 AED) 8- From industrial to residential/commercial and from residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot area in meter square*200 AED) 9- From agricultural to residential/commercial and from residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot area in meter square*200 AED) 10- Adding innovation fee of 10 AED to the total fees

Issuing a plan that includes plot information after changing its properties including floors change and reducing of the setbacks

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1- Submission of a transaction 2- Payment of the required fees 3- Receipt of a transaction

1- A copy of National ID 2- A replica of the title deed ratified by the Land and Property Department 3- A clearance from the Sewerage Company 4- A copy of the old site plan, if applicable. 5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present

Expanding floors, roofs and removing setbacks: 1 - Expanding the floors (for a citizen, a plot area in meter square * total number of added floors * 10 AED / for a non-citizen, a plot area in meter square * total number of added floors * 30 AED) 2 - Expanding roof (for a citizen, a floor area in meter square * 100 AED / for a non-citizen, a floor area in meter square * 150 AED) 3- Removing a setback (for a citizen, the removed setback zone in meter square* total number of floors * 50 AED / for a non-citizen, the removed setback zone in meter square * Total number of floors * 100 AED) 4 - Adding the innovation fee of 10 AED to the total fees

The service allows getting license to construct an addition to an existing building in the following cases: 1- The building license date of the existing building is from less than 5 years 2- In case building license date is from 5 to 10 years ago, concrete should be tested to ensure its safety 3- Construction of an addition is not allowed, if the building have been existing for more than 10 years

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1.Submission of the application at Customer Happiness Center Payment of fees for the provision of service Payment of fees after completing the transaction (last payment + deposit + inspection fees if any) Receiving the Building License from Customer Happiness Center

The service allows getting a building license for an existing building, provided that the consultant is sure of the constructive safety of the building and that the building does not violate terms of construction regulations

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Submission of the application at Customer Happiness Center Payment of fees for the provision of service Payment of fees after completing the transaction (last payment + deposit + inspection fees if any) Receiving the Building License from Customer Happiness Center

The service allows getting building licenses renewal issued earlier in case the work stopped, not initiated at all or delayed for two years from the issuing date as the first time and every year starting from the second renewal

Service Beneficiary

Average Duration

Service Access Channel

1. Construction Contract Termination Form and Consensual Discharge from the Department / Termination of Contractor Agreement by Sheikh Zayed Housing Program Copy of Building Status Disclosure Statement 3. Certified appendix for the supervision and construction contracts from the Sewerage Administration

Raising the contractor’s / consultant’s ranking after meeting the required qualifications of the higher ranking

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

-1- Submitting Application form from the Department of Economic Development, certified from relevant authorities 2- Receiving the accredited application form

1- Passports and residencies of partners and licenses holders 2- Requesting the license from commercial licenses department 3- Record of commercial licenses of partners and license holder 4- Record of number of completed projects + Completion Certificates

Approval to start practicing the profession of construction and engineering consultancy after meeting all the requirements of technical qualifications and company workers

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1- Submitting Application form from the Department of Economic Development, certified from relevant authorities 2- Receiving the accredited application form

1- Application form from the Department of Economic Development, certified from relevant authorities 2- Engineers’ passports and residencies 3- Engineers’ association card 4- Record of company work and workers 5- Record of machinery and equipment (contractor only) 6- Company’s office space 7- Identified engineers’ University Certificates

The service allows getting chemical and physical testing of construction materials

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service:

A Copy of the Certified Building License Paying the service fees and handing the receipt voucher along with the application Delivering the sample and making sure of it complying with the received application

A Copy of the Certified Building License Test Application Form (Department’s site)

The necessary rubble tests for the ready-mixed concrete factories to guarantee the quality of the used materials in the concrete mixtures and their compliance

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

Filling the Application of the Service Payment of Service Fees and Handing the Receipt Voucher along with the Application Delivering the Sample and Making Sure it Complies with the Received Application

Copy of the Certified Building License Inspection Application Form (Department’s Site) Copy of the Location Scheme

Tests of the used concrete in building including testing the concrete cubes and the pulp samples and the Non-metabolic tests

Service Beneficiary

Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

Filling the Application of the Service Payment of Service Fees and Handing the Receipt Voucher along with the Application Delivering the Sample and Making Sure it Complies with the Received Application

Copy of the Certified Building License Inspection Application Form (Department’s Site) Copy of the Location Scheme

Tests of Soil used in Landfilling for Layers under the Building’s Foundations in addition to Tests of every Used Material.

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

Filling the Application of the Service Payment of Service Fees and Handing the Receipt Voucher along with the Application Delivering the Sample and Making Sure it Complies with the Received Application

Copy of the Certified Building License Inspection Application Form (Department’s Site) Copy of the Location Scheme

Tests for the Iron Used in Building with Its All Kinds and Sized Including the Tensile and Flexure Tests

Service Beneficiary

Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

Filling in the Service Application Paying the Service Fees and Handing the Receipt Voucher Along with the Application Delivering the Sample and Making sure That It Is Complying with the Received Application.

A Copy of the Certified Building License Test Application Form (Department's site) Certificate of Origin for the iron

Tests of the Asphalt, Bitumen, and Asphalt mixtures for all Roads and Buildings Projects

Service Beneficiary

Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

Filling in the Service Application Paying the Service Fees and Handing the Receipt Voucher Along with the Application Delivering the Sample and Making sure That It Is Complying with the Received Application.

A Copy of the Certified Building License, If Any The Test Application Form (Department's site) A copy of the Location’s Scheme, If Any

The service allows getting a night work permit for executing building and construction works at night during specific hours of the evening period for a specified time, and this goes after the supervisor’s approval of location terms

The service allows getting technical approval for pouring concrete (for foundations / land bridges / ceilings). This application is submitted compulsively by the constructing companies after being certified by the project’s advisory

Service Beneficiary

Average Duration

Service Access Channel

Copy of the Landlord’s ID Property Title / Land Location Scheme Building License Accomplishment Certificate Procuration for Managing the Building Copy of the Real Estate Office License Maintenance Contract from a Licensed Fire Extinguishing Company from Civil Defense Generator License if there’s a Maintenance Contract for it Maintenance Contract for Elevators Contract with a Pesticides Company

The service allows getting identification name certificate for a building/ a group of commercial buildings

Service Beneficiary

Individual | Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1. Submitting the Identification Name Application Form Certified from the Sewerage 2. Payment of Fees 3. Receiving the Identification Name certificate

1- Identification Name Application Form for a Building 2- Copy of the Location Scheme 3- Copy of the Landlord’s Passport/ ID 4- Copy of the Commercial License (if the Landlord is a Company)

Registering one building for the first year 1000 AED Renewing one building registration 500 AED Registering a group of buildings (complex) for the first year 2000 AED Renewing the registration of a group of buildings (complex) for the first year 1000 AED Issuing certificate of registering an identification name in the registry 100 AED Innovation Fees: 10 AED

The service allows getting an accomplishment certificate for all kinds of building licenses upon finishing the whole building works according to the approved schemes by the Department and in accordance with the technical and engineering terms and fulfilling the conditions and requirements after conducting the on-site inspection by the engineering control engineers

1. Accomplishment Certificate Issuing Form Certified from the Sewerage 2. Copy of the Location Scheme 3. Copy of the Valid Building License 4. Building Status Disclosure Statement 5. All the Tests of the Building 6. Waterproofing Guarantee from the Contractor 7. Letter from Civil Defense (notice: all buildings except for the residential villas) 8. Identification Name of the Building (notice: for Residential Commercial Buildings only) 9. Communications Accomplishment Certificate 10. AIMS Cleaning Contract

The service allows getting a temporary accomplishment certificate to start electrical conductivity to the building and all concrete and brick works must be completed and submitted by the advisory and the contractor

1- Accomplishment Certificate Issuing Form (temporary / final) Certified from the Sewerage 2- Copy of the Location Scheme 3- Copy of the Valid Building License 4- Building Status Disclosure Statement 5- All the Building Tests

The service allows getting a demolition works licensing application. It requires the demanding company to submit an explanation of the method to be used in the demolition process. This mandatory application is submitted by the licensed companies for performing demolition works (by category)

The service allows getting certificates to Whom It May Concern directed to specific entities (Zayed Housing Program, Armed Forces, Ministry of Social Affairs, Office of the Governor and more) according to the customer’s demand and land position

Average Duration

Service Access Channel

1- Application Form 2- Maintenance Contract between the Landlord and the General Maintenance Company 3- Landlord’s Approval of Performing Maintenance Works 4- Ownership or Location Scheme 5- Certified Architectural Schemes in case of Making Internal Divisions 6- Civil Defense Credence in case of Buildings Divisions or Licensing a Mezzanine

Submitting a Permit for Installing Guide Plates on the Road Environment

Service Beneficiary

Corporate | Institution

Average Duration

Service Access Channel

Customer Service;

1 The Application is Submitted at the Department of Infra-structure Services and Providing the Documents 2 Sites Inspection and Accrediting the plates’ Design 3 Obtaining Accreditation from the Department’s Manager 4 Payment of Fees 5 Obtaining the Final Permit

The First Plate 3000 The Second Plate 7000 The Third Plate or what follows 15000 The Vertical Identification Plates for the Official Stations and Exhibits taking the Form of a Pole 20000 The First Plate (temporary for a quarterly period) 1000 The Second Plate (temporary for a quarterly period) 2000 The Third Plate or what follows (temporary for a quarterly period) 5000 The Vertical Identification Plates for the Official Stations and Exhibits taking the Form of a Pole (temporary for a quarterly period) 10000

Using the Exterior Areas related to the Coffee Shops and Construction Locations and Sittings and any other Purposes.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

1- Submitting the Application at the Department 2- Inspecting the Location 3- Certification from the Roads Department in case of Absence of Development in the Area 4- Referring to the Facility’s Violations Registry 5- Roads Department Head’s Certification for the Final Approval

1- Commercial License 2- A Certified Lease Contract 3- Landlord’s ID

1- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any Other Purpose for a Month on the Main Streets Costs 20 AED for a Square Meter. 2- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Month on Side Streets Costs 10 AED for a Square Meter. 3- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Year on the Main Streets Costs 220 AED for a Square Meter. 4- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Year on Side Streets Costs 110 AED for a Square Meter. 5- Occupying an Area of the Pavement for sitting for a Month Costs 5 AED for a Square Meter. 6- Occupying an Area of the Pavement for sitting for a Year Costs 50 AED for a Square Meter. 7- Innovation Fees 10 AED

A Permit of Occupying a Road Lane or Two Road Lanes for Companies’ Projects

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1 Submitting the Transactions at the Service Center 2 Obtaining the Roads Department’s Approval 3 Obtaining the Ajman’s Police General Command Approval 4 Payment of Fees 5 Obtaining the Permit

Road Scheme or Project A3 A Message of Road Occupancy Application from the Executing Company Constructions’ and Projects’ Permits from the Department

Shutting a Part of the Road for One Day (An Area of One Road Lane Facing the Building’s Front) 500 Shutting a Part of the Road for One Day (An Area of Two Road Lanes Facing the Building’s Front)1000 Shutting a Part of the Road for a Month (An Area of One Road Lane Facing the Building’s Front) 7000 Shutting a Part of the Road for a Month (An Area of Two Road Lanes Facing the Building’s Front) 10000 Public Parking Area for a Year (for Half a Day) a Parking area for One Car 12000 Public Parking Area for a Year (for a Day) a Parking area for One Car 24000 Innovation Fees 10

Issuing Road Accident Damages Report to The Customers to Develop an Integrated Infra-structure that is Suitable with the Sustainable Development Requirements

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1- Receiving a Letter from the Police General Command + A Copy of the Original Accident Report 2-Filling in the Special Form of Accidents Damages Assessment 3- Transforming the Form to the Responsible Entity for Repairing the Damage 4- Preparing A Report with the Damages Value 5- Delivering a Copy to the Reviewer with the Damage Value and to Pay it

Providing a Service to the Companies to Drain the Underground Water at the Work Location

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1 Obtaining the Planning and Surveying Department’s Approval on the Earthwork Location 2 Submitting the Application along with all the Required Documents 3 Payment of Fees and Receiving the Transaction

Planning and Surveying Department’s Approval on the Earthwork Location An official message A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman A Copy of the Contractor’s Commercial License that is issued from Emirate of Ajman A Copy of the Building License

Issuing a Permission for a Vehicle to Withdraw Underground water for Digging Purposes

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1 Referring to Roads and Infra-structure Management - Sewerage Nets Engineer 2 Referring to the Sewerage Nets Supervisor to Specify the Vehicle Size 3 Referring to the Sewerage Nets Employee to Make the Permit

A Permission Application Message for a Vehicle to Withdraw Underground Water A Copy of the Location’s Scheme A Copy of the Building License A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman A Copy of the Ownership of the Vehicle from Both Sides

Providing a Service to the Companies to Drain the Underground Water at the Work Location

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1 Submitting the Application along with all Required Transactions 2 Payment of Fees and Receiving the Transaction

A Formal Message A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman. A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman A Copy of the Building License A Copy of the Location’s Scheme A Copy of the Follow up Card

Renting a Watering Place 200 for Each Pump Daily Insurance 5000 Renting a Watering Place on a Pumping Station 500 Insurance 30000 Innovation 10

Issuing a No-Objection Certificate to Start Work for the Service Entities and Contracts Companies Working in the Emirate

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1- Submitting the Required Documents 2- Studying the Transaction by Facilities and Services Coordination Center Staff. 3- In case of Approval, a No-Objection Certificate is Issued. And in case of Refusal, the Customer is Contacted to be Given the Transaction for Correction 4- Payment of the Prescribed Fees and Getting a Follow-up Card

1- A Message form the Demanding Entity 2- The Scheme of Work Location 3- Ajman’s Commercial License for Contracting Companies

Fee Details Value Fees Follow-up Card for Services Lay Down on One Street only or less 200 AED Follow-up Card for Services Lay Down on more than One Street for lengths Less Than (5000)m 500 AED Follow-up Card for Services Lay Down on more than One Street for lengths ranging from (5000)m to (10000) m 1000 AED

Issuing a Clearance Certificate for the Companies with a No-Objection Certificate and a Follow-Up Card

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service;

1- Submitting the Required Documents by the Customer to the employee 2- Making Sure of the Location’s Integrity 3- Providing us with a Statement from the Owner and the Advisory’s Signature on the Certified Scheme from the Department 4- Issuing Service Fees Payment Receipt 5- Issuing a Clearance Certificate 6- Facilities and Services Coordination Center head’s Signature 7- Communicating with the Customer to Receive the Transaction

1- Non-Objection Certificate (Issued by the Facilities and Services Coordination Center) 2- The Certified Scheme 3- the Follow-up Card 4- A Message from the Landlord Stating the Completion of the Work

Fee Details Value Fees Follow-up Card for Services Lay Down on One Street only or less 200 AED Follow-up Card for Services Lay Down on more than One Street for lengths Less Than (5000)m 500 AED Follow-up Card for Services Lay Down on more than One Street for lengths ranging from (5000)m to (10000) m 1000 AED

A Permit Given by the Department to Specified Entities by which Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service;

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures. 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees. 5- Delivering the Transaction to the Customer

1- The Original Lease Contract Certified by the Municipality + A copy of It 2- A Copy of Valid Commercial License (companies) 3- Filling in the Form of Parking Lot Renting Application 4- The Scheme of Work Location 5- A Copy of the ID 6- A Message Submitted by the Service Demanding Entity

Approved Decree of Organizing and Restoring the Parking Lots in the Emirate You can View the Decree through Visiting the Municipality and Planning Department Website www.am.gov.ae

A Permit Given by the Department to Specified Entities by which Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only Approved Decree of Organizing and Restoring the Parking Lots in the Emirate You can View the Decree through Visiting the Municipality and Planning Department Website, www.am.gov.ae

Service Beneficiary

Corporate

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees 5- Delivering the Transaction to the Customer

1- The Original Lease Contract Certified by the Municipality + A Copy of It 2- A Copy of Valid Commercial License (companies) 3- Filling in the Form of Parking Lot Renting Application 4- The Scheme of Work Location 5- A Copy of the ID 6- A Message Submitted by the Service Demanding Entity

A Permit Given by the Department to Specified Entities by which Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only Service Fees: Approved Decree of Organizing and Restoring the Parking Lots in the Emirate You can View the Decree through Visiting the Municipality and Planning Department Website, www.am.gov.ae

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees 5- Delivering the Transaction to the Customer

-1- The Original Lease Contract Certified by the Municipality + A Copy of It -2- A Copy of Valid Commercial License (companies) -3- Filling in the Form of Parking Lot Renting Application -4- The Scheme of Work Location -5- A Copy of the ID -6- A Message Submitted by the Service Demanding Entity

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Phone Application;

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures. 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees. 5- Delivering the Transaction to the Customer

1-A copy of the Issued Violation. 2- A Copy of the Ownership of the Vehicle. 3- Valid ID.

They are prepaid electronic cards used instead of coin in the payment device.

Service Beneficiary

Individual | Corporate

Average Duration

Service Access Channel

Customer Service; Phone Application

1- Filling in the Form of Service Application 2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures. 3- Approving the Application by the Parking Lots Department Head 4- Payment of Service Fees. 5- Delivering the Transaction to the Customer

Individual Customers: 1- Filling in the Form of Prepaid Card Application 2- A Copy of the ID. Company Customers: 1- A Message from the Applier to the Department Concerned 2- The Original Lease certified by the municipality + copies of it 3- Filling in the Form of Prepaid Card Application 4- A Copy of the ID.

Service Beneficiary

Average Duration

Service Access Channel

Phone Application; Customer Service;

1 Filling in the Application 2 A Copy of Valid Ownership Card 3 A Copy of the ID 4 A Copy of the Valid Passport for the Expatriate

1- A Message from the Applier to the Department Concerned (Roads and Infra-structure Management) 2- The Original Lease Contract Certified by the Municipality + Copies of It 3- A Copy of the Valid Passport (Individuals) 4- Filling in the Form of Annual Subscription Card 5- A Copy of the Valid Ownership of the Car. 6- A Copy of the ID. 7- Relationship of kinship Proof from the First Degree to the second one. 8- A Copy of the Parking lots Usage Permit for the People with Special Needs Issued from the Ministry of interior

Reviewing the proficiency of the companies that perform the environmental studies or Installing the primary processing systems and approving them to be able to work in the Emirate according to the highest Standards

Service Beneficiary

Institution

Average Duration

Service Access Channel

Reviewing the proficiency of the companies that perform the environmental studies or Installing the primary processing systems and approving them to be able to work in the Emirate according to the highest Standards.