Cancellation policies vary from hotel to hotel. The policies are not the property, nor at the discretion, of this site. Each hotel's cancellation and rate-rules policies are posted on our web site so that you may have immediate access to them at the time of booking.

Your request is put into our system and processed as soon as you submit your information on our secure reservation form. We verify your credit card number, double check the availability for your request and display your confirmation number instantly. We also send your personal information to the booked hotel. Only parties directly involved with the confirmation of your reservation receive this information. We do not sell, rent, or give your information to any parties for any purposes not specified above.

This varies from one hotel to the next. Hotel price, reservation, and cancellation policies are available for each of our search results and we recommend you take a moment to view them. By entering the correct number of adults that will be staying in the room your search results will reflect all applicable charges.

The system requires a minimum of 24 hours to get your reservation to the hotel. The instant you book a room, however, that room is taken out of the hotel's inventory and is set aside for your use. The hotel will not be able to access your specific information immediately; they will only know that the room is reserved and not available to anyone else. This keeps the system moving and still ensures that no one else can book your room.

In most instances, deposits are recoverableifthe cancellation is made before the forfeiture deadline. These deadlines are the policies of the individual hotel or chain. Please check the cancellation and rate rules policies on our secure reservation form before reserving your room.

Web savers are special rates offered only to online customers. These rates are below the published rates of the hotel and often represent the very best rates available for that property. They often require prepayment and may not have a refund policy associated with them. We recommend that you read all cancellation policies and rate-rules before you book your hotel.

We use sophisticated encryption software to protect the privacy of all the information you entrust to us. We are so confident in the security of this system that we back it up with a guarantee. If, for whatever reason, you are held responsible for any fraudulent charges made on our site, we will cover the liability for you, up to fifty dollars, as long as the unauthorized use of your credit card resulted through no fault of your own from a reservation made with us while using our secure server. For more information please refer to our privacy and security policy. All secure sites on the web are indicated by the presence of a security lock box icon at the bottom of the screen. Beware of sites that claim to be secure without this box as they may not be secure.

Reserving a room online does require a credit card, but this does not mean your card will automatically be charged the full amount. For most reservations, we just need to verify the authenticity of your card and the presence of available funds in order to hold the room. We also charge a modest service fee for using our hotel reservation system. At the end of your stay you may choose your form of payment at the hotel.

Exceptions:

Prepayment Policies-Your card will be charged immediately for the full price of the room including all taxes and fees. Involve special low rates and are usually non-refundable.

Web Saver Rates-Made available only to guests booking reservations online. These rates are well below the published rates the hotels offer to most customers. These special rates require prepayment and may be non-refundable.

Deposit Required Policies- Some reservations require a deposit to be paid at the time of booking. Usually this deposit is non-refundable. These usually involve special rates.

I shopped around for rates but the one I found on your site is not there anymore. Why?

Because we are part of a real-time reservation network and because room rates are constantly changing in accordance with availability. We recommend booking early to find the best rates. Once you find a rate you like it is a good idea to book right away.

If you need to cancel a reservation you may do so on our site. Click on the "My Reservations" link at the top of the page and enter in the requested information. If you have more than one current reservation, look carefully and select the room you wish to cancel. Then click the "Cancel" button. You will receive a cancellation number immediately. This number will also be emailed to you for your records. The individual hotels determine their own cancellation policies. We recommend you read the cancellation policies prior to booking your reservation

By clicking our reservation retrieval link you will call up our reservation retrieval page to find your booking history. It is essential that you enter the information requested on this page exactly the way you entered it when first booking the room. Ensure that your name is spelled correctly and that the confirmation number matches what was displayed on the booking page and in your confirmation email. When you click “Search” our system will display all of your reservation details. If your booking is not present, and you have a confirmation email and confirmation number, email us by clicking our contact link at the top of the page.

Typographical errors are the leading cause of credit card problems. Check that you have entered your credit card number accurately and that the name and expiration date are as they appear on the card. Also, check that the billing address you entered matches the one filed with your credit card company. Ensure that your card does not expire before your date of arrival and that you have sufficient funds available on the card to guarantee payment for your stay.

When we process your booking request, our system generates a confirmation number and displays it on your screen immediately. If, after completing a reservation request, you do not see a confirmation number your request has not been processed. However, if a confirmation number was displayed but you have not received a confirmation email most likely your email address was not entered accurately. You may check the status of your confirmation using our past reservations link at the top of this page.

Questions regarding suspected billing errors should be directed towards your lodging provider. If they are unable to resolve the issue, you may email us by using the contact link at the top of the page. Please include detailed information as to the nature of your problem and the steps you have taken to resolve it.

Generally hotels have rollaway beds available for use. A minimal fee is sometimes required, but to be determined by the individual property. Please make special requests in the box allowed on our secure reservation form. Hotels use their best effort to accomodate any requests. However, we cannot guarantee such requests since they are based upon availability.