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Paul always asks “Why?”

Why?
“Why do major Australian retailers complain about the growth of online shopping and the negative impact on their traditional business models when they had exactly the same opportunity as companies around the globe (e.g: Rakuten, TARAZZ, NextDirect, etc) who are operating very successful businesses?”

Why?
“ Why do mega-corporations and SME’s in Australia complain about falling sales and poor returns when they can’t do something as simple as answer a phone call or train their staff in (a) basic customer service techniques or
(b) how to answer elementary questions about a product?”

Why?
“Why do we continue with archaic laws governing business hours for retailers and even car sales yards in Australia when in most major westernised countries (and quite a few Asian) you can shop from 10.00am to 10.00pm seven days a week?”