Crisis Communications

When an incident occurs that is likely to attract plenty of attention, our role is to help our clients manage their communications in the most seamless way. Our job is to help protect their reputation and allow them to focus on solving the problem at hand.Read more

Our Approach

We work closely with clients in many industries to ensure they are properly prepared to handle communications in any form of crisis.

As a crisis usually involves an unplanned event, the best protection for any organisation is to be as ready as possible to manage the extra attention they will receive, respond to enquiries and provide information to stakeholders.

Our work involves:

Creation of crisis communications plans

Training in crisis communications

Simulations for crisis communications

Rapid media responses

Social media response and engagement

Monitoring and reporting

Media training

Our team is highly experienced and has been tested many times by significant events during recent years. We are able to operate from our client's offices following their local or global crisis communications plans and procedures.

Experience

Over the years we have been involved in a huge range of incidents that have attracted media attention locally and from around the globe. These have included incidents on oil drilling rigs and mine sites, emissions from industrial facilities, workplace fatalities, venue evacuations, theft and cybercrime.

The Results

With Clarity assisting during crisis periods, our clients have been able to effectively handle their external and internal communications, particularly during the critical 72-hour period after an event occurs. This has helped them maintain their reputation with Governments, media and public, as well as ensure the support and commitment of employees.