The first thing you have to verify is if the problem is only with one number or with all numbers? If you can't receive text messages from any numbers on your Moto E, make sure you have service on your phone first (if you don't, click here). If you have service on your Moto E but still can't receive text messages, the only way to fix this issue is by performing a factory reset.

If you can't receive text messages from only certain numbers, it is likely that they somehow found their way into your block list. To verify if this is the case, follow the steps below:

If you can't receive text messages from only certain numbers, follow the steps below:

Open the Messaging app

Select the conversation with the person you can't receive messages from

Tap on the menu button(three dots) in the top right

Tap People & options

Make sure the "Block" feature isn't activated

If the block feature was not activated and you still can't receive messages from that contact: