Tag Archives: Nokia Phone did not switch on

After Nokia Care Escalation team help me arrange the collection for my Nokia Lumia 800, the carrier UPS has picked up my phone on the collection date around 11 am. All I need to do it put the phone onto a box to ensure the phone will not get damaged during delivery. When UPS arrive they will provide a envelope for the delivery.

The list below is what I been advised to do before I send off my phone.

Create a back-up of your personal data. // this is not possible as the phone could not get switch on at all.

Packing instructions

Remove and retain your battery, battery cover, SIM and memory card before packing your device. We assume no responsibility for these items or their return if they are sent to us.

Pack your Nokia device in a small padded envelope or a padded box to protect it from damage. Nokia assumes no responsibility for any damage to your Nokia device which is insufficiently or incorrectly packed.

If possible, also include a proof of purchase, such as your receipt. If your device is out of warranty on our register, a proof of purchase will be required.

Print this email and include it when packing your phone.

After they pick up the phone and given me the receipt to proof that they have picked up my phone, and I could start to check the progress of the delivery. However, the information will not get updated until the parcel reach the delivery centre, which will be around late afternoon. My phone has arrived the Nokia Repair Centre in next day morning.
At this point, I realised one problem. I am not sure how to track the repair status of my phone, so I have contacted Nokia Care team and ask for advice and see if they have any web portal which is similar to Samsung, to allow customer to check the progress of the repair. They said, I would need to contact Nokia Care [+44 (0) 845 0455555] to ask about the status of the repair.

As this is not a Free phone number, I guess I would wait for few more days before I contact them the check the progress. On Thursday, which is the 4th Day after I sent my phone to Nokia, I have received my phone back. I am very impressed by the speed of repair which only take the engineer 2 days to repair my phone and the design of the packaging for delivery, which is used to protect the phone is very nice. I was very pleased.

This time last year, Nokia started to sell one of the best Windows Phone in Year 2011. Nokia Lumia 800. I am very fortunate to get one. However, the battery life on this phone is not very good, and I started to have problem on charging up the phone around 2 months ago. At the end of October 2012, my Nokia Lumia 800 failed to power up at all, and did not charge even using the power supply. It is time to use Nokia Technical Service/ After Sales Services.

I went to the Nokia website [http://www.nokiatechsupport.co.uk/NokiaIMEIPage], and tried to diagnose the problem and see if there was any way I could boot up the phone. At least so that I could back up my data/Photo/Video and upload some of my notes to Skydrive, because I knew if I sent off the phone to Nokia repair centre, then all the data may be removed.

Nokia Technical Support Centre is good site, and can you help you diagnose the problem and show you possible fixes, that could help you to resolve the problem.Select the category which suitable your situation:

After Selecting “Power“, a list of issue which is related with “Power” appear

Select “My Phone won’t switch on” – it bring me to another page which has Instruction to show me what could I do to resolve this issue.

Solution 1:

Solution 2:

Unfortunately: none of the solution work for my issue.. I guess My phone is dead completely, I would have to “book a repair”

Because I was not sure if the warranty cover was still active, I posted a message on twitter try and find out. They have gave me an email address to send my enquiry to. So I sent all the information regarding my phone issue, the IMEI, my contact information etc and received a very nice/ polite/ helpful reply from the Nokia Care Escalation team member. He answered lots of questions, and also arranged a collection with UPS to collect my faulty Nokia Lumia 800 phone. I was very impressed by the customer services of the Nokia Team.

You can also arrange for collection [by UPS ]/ post [Free Post via Royal Mail] your phone by yourself or drop your phone to Phone4u shop, they will do it for you

At the point I would give 10/10 of Nokia Care Services and the web portal.