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Nervous Nelly

Posted 05 January 2007 - 10:30 PM

Nervous Nelly

Member

Member

18 posts

I just signed up for a new isp. I want to continue using my Windows Outlook email program. I had been forwarding other email accounts to my old address, using Outlook. Now, when I attempt to send mail from one of my other addresses (domain addresses) with these names in the from line; my new isp [email protected] overrides it. I get a "550 5.7.0 address mismatch" error from verizon.

Any clues how I can continue to send mail from whichever of the five addresses I choose, with the chosen address in the from line?

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piper

Posted 05 January 2007 - 11:05 PM

Look at this link from ask-leo.com. You first need to contact Verizon's technical support to confirm whether they allow sending non-Verizon email through their SMTP server.

If Verizon allows it, then we need to figure out what's blocking it.

Confirm your operating system, including service packs. If Windows XP, is it Pro or Home?What firewall and antivirus software do you use?

Which version of Outlook?

You have multiple email accounts set up and they all deliver email into one inbox?

You mentioned other, domain addresses. Do you mean Exchange email addresses, or just different ISP addresses?

When you send an email, do you have a box above the "To:" line where you can choose which account to use to send the email?

Check the Event Log for errors (especially from SMTP or that seem to be email related) that happen at the time you get those Verizon errors. To get to the Event Viewer, click Start, Control Panel, Administrative Services, Event Viewer. You'll see three categories on the left side: Application, Security, and System. Check Application and System. Once you open and event, you can copy the text. There's a copy icon on the right side of the event screen, just below the down arrow.

Nervous Nelly

Posted 06 January 2007 - 09:53 AM

Nervous Nelly

Member

Topic Starter

Member

18 posts

Just in quick answer; I have 3 domain webaddresses (@aprilboyer.com) I was collecting mail from in my Outlook through my previous isp, and an additional web-based address (@worthyemail.com) that I simply forwarded mail from. I will look at your other answers before I get back again. Thanks for your help!