180 avaliações

Beautiful and Relaxing

We absolutely enjoyed our stay at the cabin! It was beautiful, had everything we needed and was the perfect weekend getaway for us. Thank you all for sharing your home!

Suzanna

Data de envio: 17 de fev de 2019

lovely comfy cabin

4/5

Estadia em fev de 2019

Lora T.Mobile, Alabama

Since we had horrible cold rainy weather we spent alot of time in the cabin. Upon arrival we were impressed with the cleanliness of the cabin. We went with another couple we are mid 50's to early 60's. . We had intended on using the porch fireplace and spending time out there but it was cold and damp so we built a fireplace inside and attempted to turn on the tv. We were unable to turn the volume up using the remotes and could not locate a lighter, the wood was rather large and would not really catch fire. We called Susan the property manager to ask about the lighter and the large wood and the tv remote. She said she would contact the owner about the remotes, and suggested we find the volume on the tv. We were able to get a small fire going but gave up after a while. The next morning Susan showed up with fire starters and a lighter. We mentioned there was not any paper in the cabin for keeping score for our card games. She promptly gave me a pad of paper. She also advised that someone would be by to split the wood. She was very nice and we appreciated and had not expected to see her. Later that afternoon when we arrived back to the cabin the wood was split. That night we were able to build a very nice fire, using the tv volume , we were able to watch tv, and we were able to play cards and keep score. Let me mention that we took our little dog and her crate, but there was a nice size dog crate in the cabin that came in handy. Plenty of pots and pans, plates , everything you need to prepare a meal. We ate in 2 nights of the 3 we were there. Plenty of hot water, towels. It was a perfect place, so glad we found it! Even with the bad weather I had a great 56th Birthday. We enjoyed the falls ! Susan was a joy to work with.

Data de envio: 13 de fev de 2019

3 stars, could have been 5

3/5

Estadia em fev de 2019

Marc D.

The cabin is very nice and clean. The area is nice and quiet. The cabin is much closer to other cabins than it looks in the pictures, but it still feels secluded.

We had problems with firewood. With a few calls to Susan we got things in order, but I didn't really want to have to call. If the wood was our only problem I'd probably give a 4 star.

The reason for the 3 star is because we showed up to find a charcoal grill. The website showed a gas grill and specifically said there was a gas grill. Susan said that she recently removed the gas grill because the gas kept running out. I understand that, but we would NOT have rented the cabin had we known before. Along with the surprise of the charcoal grill, there also wasn't any charcoal, lighter fluid or matches, so I had to go buy some. The grill cleaning brushes were no good and the grill was a mess and completely full with ashes, so I had to empty it. While these items are completely fixable for the next guests, for us, this made it a hard 3 star visit.

Data de envio: 10 de fev de 2019

Resposta do proprietário:

It seems we have had a “raft” of recent guests with expectations not in alignment with what we do/don’t provide for guests - either because they don’t read our listing fully online, didn’t read our rental agreement or house rules nor did theyinquire with my property manager before arriving at the home to confirm what we supply/don’t supply or they just come with expectations of what we are supposed to do for them. This guest, along with the previous guests who left subjective feedback never mentioned anything negative (only positive) to my property manager Susan after contacting her.

Here are some additional “facts” concerning what Susan, my property manager, did for this guest to go above and beyond to satisfy them (but they failed to highlight in their review):

WET FIREWOOD: Prior to& during this guests stay, it had been incredibly rainy & very windy in the Mentone area. A prior guest (or perhaps the weather elements) left the tarp off the firewood. The guest called Susan and told her the wood was dripping all the way to the bottom. 1) Susan called everybody in town she knew to get dry, seasoned firewood for this guest - nobody had any seasoned fire wood left at this time of year. 2). Susan had dry kindling delivered to the home 3). She drove over 40 miles, round trip, into the city of Fort Payne and brought him two bundles of dry, seasoned firewood (Lowe’s) to get the guest started. I believe she more than when out of her way to do right by this guest.

GAS GRILL: During an interaction with the guest (via phone) during their stay, Susan asked him if the VRBO listing description said we had a gas grill and he said he did not look at what we supply at the home, he just saw a picture of a grill on the patio next to the screened in porch and assumed it was a gas grill. NOWHERE on our VRBO listing does it state we have a gas grill, only a charcoal grill. The guest did not call before or after their booking to verify we had a gas grill. Again, they made this assumption on their own. Concerning our charcoal grill, it is clearly stated, in our “House Rules section”, guests must supply their own briquettes, lighter fluid, etc. for the grill and are “responsible” for cleaning out the grill after use, prior to checkout.

UPDATE AS OF 2/19/2019: We have updated our House Rules to reflect failure to clean out the grill will result in a partial loss of the guests security deposit. It is not the responsibility of our housekeeper to do this.

This was the perfect spot for our quick weekend getaway!!

5/5

Estadia em fev de 2019

Tracy & Randy W.

“Rest Easy” is the perfect name for this cabin!! Our family of 5 and our fur baby had a relaxing weekend here!! It was clean, up to date, has a well stocked kitchen for cooking, comfortable beds, a relaxing back porch area, it’s a close drive to the little town and restaurants and a nice quick walk to the river. We loved our stay and would highly recommend staying here. Renting was an easy process and communication with the owner and property manager were also very easy. Thanks for a great time!! We hope to be able to come back!!

Data de envio: 3 de fev de 2019

Beautiful cabin but beds are not comfortable!!!

3/5

Estadia em jan de 2019

Lisa P.Gheens, Louisiana

There was no TVs in the bedrooms, down stairs was freezing upstairs was hot!!! Sorry but I wouldn’t recommend this cabin to anyone and that ashame cause it is a beautiful cabin!!!

Data de envio: 2 de fev de 2019

Resposta do proprietário:

As an owner and property manager who have tried to accommodate the needs of all of our guests and provide the best stay experience possible, openly soliciting feedback from our guests on how we could have improved their stay, I and my property manager Susan are at a “loss for words” with this guest. This guest, at no point during their stay ever communicated with my property manager about any concerns they had regarding their stay.

They complain about no TV’s being in the bedrooms but nowhere in our listing does it state we have TV’s in the bedrooms, the guest never inquired about this prior to their stay when they booked the home or even after booking the home, then chooses to leave a negative piece of feedback because we don’t have them.....I don’t see how this is the fault of I or my property manager, rather, THE GUEST FOR RENTING OUR HOME WITH AN EXPECTATION WE SHOULD HAVE TV’S IN ALL THE BEDROOMS.

Considering the topic of the beds, we are going to simply cite what we did with a prior guest who left feedback —> We can’t accommodate every guests personal preference regarding the firmness / softness of the beds. This is why the matrresses which are 2 1/2 years old are of a medium firmness.

It is very difficult as an owner and Property Manager when you have zero communication from a guest concerning their stay, after reserving the home, no communication prior to their arrival and they choose to leave feedback about their stay which is completely subjective (beds and their personal preference) and complain about the lack of TV’s in the home which shows they clearly didn’t read our listing and arrived with expectations of what we should have offered.

Very pleased

5/5

Estadia em jan de 2019

Craig P.

Beautiful cabin located in a quiet and secluded area. We were looking for a quiet weekend of rest and that's just what we got. The cabin was beautifully designed and well laid out. The beds and furniture we very comfortable and perfect for relaxing. The kitchen was well equipped for cooking except for being a little tight for 2 trying to cook at the same time. The only real issue we had was the downstairs bathroom was freezing cold. We would definitely be willing to stay in rest easy again!

Disponibilidade

Observações sobre as tarifas de aluguel

Taxa de limpeza

R$ 279

Taxas para animais

R$ 130

Depósito caução reembolsável

R$ 373

My property manager, Susan Collins, will be in contact at least 5-7 days prior to your arrival with access instructions and address to the home.
Check-in is 4pm CST on the day of your arrival; if we don't have any guests checking out on the day of your arrival, you may be able to check-in earlier than 4pm. Check-out on day of departure is by 11am CST. Access to the cabin is via a combination keypad on the front door; property manager will provide code.