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Home Depot Complaint

Poor Customer Service at Montgomeryville, PA Home Depot - customer service

Cashier held back an item and I didn't notice it missing until I got home. Called Customer Service asking them the reverse the charge. She located the item and told me to come back in for it. Since it was a $2.98 pack of rags I asked she just reverse the charge, I wasn't driving back over. She refused, even though this was a credit card transaction and she had the item in hand. Pure case of laziness. Easier for me to be out 3 bucks than for her to log in to a terminal. When I advised I'd complain online, she was still unmoved so Home Depot Montgomeryville: I hope it was worth it.

Comments

Hi my name is Sheronda and I'm with Home Depot Customer Care. I'm sorry for the inconvenience that this has caused. To protect our customer's privacy, we do not have credit card information stored. Again, I apologize. If you have additional comments, please feel free to contact me.

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