In customer service, a ticketing takes incoming customer requests for support and automatically generates a customer service ticket. CustomSoft customize ticketing system that work as a shared inbox for all your customers’ questions and concerns.

This way, no matter what channel the customer uses to contact the company-email, chat, Twitter, etc.-the support agent is always provided with a consistent ticket, making ticket management much easier for the agent to help the customer more quickly solve the issue to their satisfaction.