Coinadrink Case Study

Alcumus ISOQAR

What Coinadrink has to say about Alcumus ISOQAR

Coinadrink Limited is a successful family owned company which has been in business since 1962.

With 80 staff from their base in Walsall, they supply, install, maintain and fill vending machines that dispense hot and cold drinks and food.

Coinadrink appreciate the value that ISO certified systems add to their internal operations, and to their external audience. As Julie Bills, QESH Manager, says: "It’s important that we can demonstrate we set high standards to our clients and stakeholders. It’s a competitive market and we need to stand out from the crowd."

"So, we hold certificates for ISO 9001, ISO 14001 and OHSAS 18001," continues Julie. "And it’s vital that the certificates are issued by a UKAS accredited body - anything else just doesn’t have the same kudos."

"Whenever I have spoken to a member of the Alcumus ISOQAR team they have been extremely helpful."

Julie Bills
QESH Manager

Coinadrink Limited

Coinadrink had previously been with another leading certification body. But, as Julie says, “We weren’t happy with the pricing structure. It just didn’t seem fair. Also, the audits tended to become nit-picking sessions, sometimes carried out by external resources. An audit shouldn’t leave you feeling deflated.”

So, they decided the time was right for a move. Alcumus ISOQAR had been recommended and they decided to get in touch. “The response to our initial enquiry was very swift, comprehensive and friendly” says Julie. “So that was a good start!”

Julie cites the “clear pricing structure and ability to do a one-hit audit” as other compelling reasons to transfer.

On the subject of their experience to date, Julie says “So far, so good. The audit was carried out for all three standards over three days - much more efficient - by two very thorough and professional members of the team with a minimum of fuss and disruption to the business. The auditors enjoyed working for Alcumus ISOQAR and it showed."

When asked what advice she would offer to other companies who are also thinking about transferring, Julie has no hesitation in stating: “I have no problem in recommending Alcumus ISOQAR. I only wish we had done it sooner!"