Training Specialist Consultant

Start Date: 1998-02-01End Date: 1998-03-01

Temporary Contractor - Customer: Teletrac Inc. Start up Project. Responsible for the Setup and Installation of Office Computers; Conducting Training Classes and Seminars; Created Users Manuals and Training Aides for numerous customized software programs & Proprietary software; Worked on the initial relocation construction site and acted as Facilities Manager; Involved with the Train the Trainer classes and seminars of all global Teletrac Training Staff.

Service & Provisioning Manager

Start Date: 2001-10-01End Date: 2002-02-01

Temporary Contractor - Customers: Embassies, DoD, Arrowhead corporate. Additional Titles: Help Desk Manager; Provisioning Manager; Database Manager; Program Management Office. Duties include but are not limited to: Support all operational requirements as a part of a 24x7 Help Desk; Create telecommunication subject matter in satellite, terrestrial, INMARSAT service and equipment as required; Generate trouble tickets and fault reporting documents; Database creation, maintenance and support (currently held within Access); Facilitate with vendors and sub-contractors for all circuit outages and ability to escalate outages with their organization in a professional manner; Tracking and control systems support and start-up; Transition Planning; Quality control, data analyses; create outage and reoccurring status reports; Monitor and coordinate installation of terrestrial and satellite circuits within Provisioning and Full Life cycle management; Misc. Service Management tasks (administration) and reports, correspondence, memos.

Advanced Engineer

Start Date: 2010-04-01

2 / Scientist 2 - Information Assurance

Responsible for Certification & Accreditation review, testing, mitigation and reporting for Government Information Systems in accordance with DCID 6/3 and ICD 503. Research and provide Technical expertise and oversight for Virtual Information Systems. Provide recommendations for consolidating or developing IA policy and procedures at the DoD/Intelligence Community/Civilian Government level.

Manager of Network Operations

Start Date: 2004-12-01End Date: 2006-06-01

Maintain Network Integrity through the Supervision of all Employees on the Swing Shift for Nextels Wireless Network Management Center II.

• Responsible for maintaining 100% uptime for all customers in an extremely demanding and high intensity Network Operations Center. • Coordination of Disaster Recovery and Special Events, ensuring communications are available on demand. • Daily Coaching, Mentoring, and Development of all members of the EBTS Team. • Daily talks with internal and external vendors to maintain and improve upon SLA's and Network Performance. • Responsible for individual employee career development and goal setting. • Responsible for accurate staffing and proper adherence to all Policies and Procedures. • Created and implemented a cross training program between EBTS and FNE for superior efficiency. This was the first of its kind, allowing an ever evolving training program to develop.

Network Operations Specialist I

Start Date: 1996-06-01End Date: 1996-12-01

Maintain the ticket Management System by routing tickets in a timely fashion to the correct route location. Troubleshoot internal and customer tickets to resolution. Assist CPE's by troubleshooting over the telephone when called upon to do so. On a daily basis, follow up on tickets that reside in an unparked location, which allocate time.

• Fully understand and effectively manipulate the Ticket Management System. • Skilled in the use of Primary Access Equipment, as well as TDT2 • Demonstrated ability in troubleshooting skills in a fast paced environment. • High level of customer support in a high level call environment.

TS//SCI cleared professional with 20 years' experience designing, installing, testing, troubleshooting, and servicing large-scale telecommunication systems across multiple technologies and multiple service provider networks (Dept. Of Defense, Sprint, T-Mobile, Verizon, MCI). My background gives me a unique advantage with which I can ensure that projects are successful. For example I have experience working on Core, backbone, CDMA and GSM networks. I have ten years of experience working on VOIP switches. I have the ability to take on roles such as subject matter expert as I did for E911/T-Mobile/Arizona. I helped run multiple projects with T-Mobile that installed 125 cell sites with E911/True Position equipment. The E911 project was completed ahead of schedule and below budget. On the Sprint project I helped decommissioned Albuquerque switch and rerouted all cellular traffic via El Paso, TX switch. I also managed installing EVDO into the New Mexico and West Texas market.

Translations Engineer

Start Date: 1998-07-01End Date: 2001-03-01

Responsible for maintaining the International translations on the MCI network through the management of the translations tables on Ericsson AXE-10, Nortel DMS300, Nortel DMS250 and Alcaltel DEX600 switches. • Ensure integrity of international routing on the various switches via timely translation updates. Complete re-homes, new switch activation's, new products, services and initiatives as required. • Perform troubleshooting and analysis in order to maintain current or increased level of service. • Follow standard practices and procedures in researching, analyzing and implementation of complex translations.

Data Network Operations Tier II • Responsible for monitoring, trouble shooting, and repair of the Layer 1 DWDM backbone • Responsible for troubleshooting/redesigning issues on the backbone network including DWDM and SONET. • Required to monitor the network and coordinate with Transport Engineering, Field Operations, and OSP Engineering. • Troubleshoot Electrical/Optical/DWDM issues on the network as needed. • Create and document various Method of Procedures to support repair activities. • Responsible for the creation of an RFO for critical outages.

Program Manager/Business Development Manager

Start Date: 1997-08-01End Date: 2007-04-01

Support the development of complex IT services proposal for the Department of Defense Joint Staff Pentagon and the Office of Secretary of Defense (OSD), vendor's negotiation and contract management. Experience coordinating with Government construction (REF-A, WHS, GSA) and vendor (network engineers and RCDDs) for the creation of TACEs, EIPs, CIPs, PERMs and CCBs for ASIs). FAR, DFAR, Acquisition Guidance, DoD 5000 and DoD 8500. Maintain project communication, chairing weekly maintenance and project status meetings. Participate in project reviews and milestones gate approvals. Prepare progress reports for Executive Board. Responsible for aligning cross-functional resources and coordination of outsourcing opportunities. Consolidate groups from different divisions within and outside the organization into one team, streamlining various processes to increase customer satisfaction. Analyze and report contracts key metrics.

Supply Chain Business Systems Program Manager

Timestamp: 2015-10-28

A fulltime career opportunity within Supply Chain Management, Business Operations or Service Operations leveraging 30 years of Operations expertise and excellence, which includes providing key operational effectiveness and efficiency within Manufacturing Operations, Supply Chain Management, Service Operations and Customer Relationship Management, Program, Project and IT Management.

Lead System Technician / System Technician

Start Date: 2000-10-01End Date: 2001-05-01

Install commercial G-3 Difinity telephone systems and Intuity Voice Mail systems throughout companies in Northern Virginia. Read floor plans of office area to plan the placement of telephone switch, connect individual telephones to switch. Responsible for installation of 100-300 phones per site. Cutover telephone systems from one site to another. Provide cost estimates for large and small projects.

Lead System Technician / System Technician

Start Date: 1996-10-01End Date: 2000-10-01

Installed commercial and federal Legend and 1A2 Key telephone systems, as well as Integrated Solutions and Intuity voice mail systems throughout companies in Northern Virginia. Planned for and for installed 10-60 phones stations per site. Installed telephone switch, ran wiring to each phone station, and connected phones to main switch.

Seeking a PT Evenings/Weekend position providing Access Control/Escorting to the DOD/Federal Gov't Building environment utilizing my Top Secret SCI security clearanceNine years of experience working in a DOD/Military Secured and conference room environments. I have given support to week long conferences being apart of a team to ensure our clients meetings were successful. I have learned how to be pro-active with my clients to find out their needs for there meeting to make sure the issues are small/limited as possible. After the meetings are over-Follow-up with my clients to have Post interactions. Also, I have Eighteen years of customer service and client interactions in the Transportation and Service Industries. I managed and processed a range of customer transactions including new accounts, electronic data transactions via internal operations and auditing systems. Handled and processed multiple data entries for the distribution of packages into database tracking and distribution systems. Ensured 100% accuracy processing rate of the orders processed by location and worldwide.

Security Clearance: Top Secret SCI

Specialized Skills: * The Ability to work with high ranking officials on a professional level. * Possess the knowledge to work with & educate my clients/customers with VTC issues. * Resolve a variety of customer complaints and issues in regards to VTC's such as audio & no video. * The ability to follow-up with clients on important issues to ensure the service is Top-Notch. * Adept in Microsoft Office environment. * Learning Development Classes taken: Customer Service, Personal Best, Professional Support, and Working Effectively in a Diverse Organization.

Facilitator

Start Date: 2008-07-01End Date: 2008-12-01

Set-up VTC units in 25+ conference room in classified/unclassified mode. * Scheduled the Next Day VTC's on a daily metrix sheet for all facilitators. * Interactions with government clients to give support with their logistical concerns.

Observer Controller/Combat Trainer

Start Date: 2000-06-01End Date: 2003-06-01

a position which is held by only the best qualified candidates. As a combat trainer, at the National Training Center (NTC), accountable for the professional development of units in all aspects of battery and platoon operations under simulated combat conditions. Managed and conducted risk assessments; developed instructional classes and supervised implementation which significantly reduced accident rates while conducting high-stress operations. Properly handled tear gas and artillery simulator, in order to train forces. Coordinated and distributed training ammunition. Positively impacted the combat readiness of 30 units, while assigned to the Operations Group, by identifying areas that needed improvement. Maintained a perfect driving record, while conducting day and night operations. Recognized by the Operation's Group chain of command as one of the best combat trainers. Managed $50,000 dollars worth of equipment. LEADERSHIP COURSES: * Advance Leadership Course, (ANCOC), 1999 * Basic Leadership Course, (BNOC), 1990

PGSS Aerostat/GCS ISR Operator/Maintainer - Electronics Technician

Start Date: 2012-05-01End Date: 2013-01-01

Operate Persistent Ground Surveillance Systems (PGSS) ruggedized and tethered Aerostats while providing effective utilization of the Intelligence, Surveillance, and Reconnaissance (ISR) equipment OCONUS. Live in austere conditions with a possibility of extension, danger, stress and physical hardships. Work 12-hour shifts, 7 days a week for extended periods. Serve as the Flight Engineer to manage the health of the payload and provide overall coordination and direction of the sensor(s), while communicating directly with the military customer. Conduct pre and post flight system inspections, helium calculations and the resulting documentation. Document actions by completing forms, reports, logs, and records. Follow all standards and procedures. Serve as the Payload Operator to control the MX15 payload for effective utilization of the Intelligence, Surveillance, and Reconnaissance (ISR). Troubleshoot and repair electronics, electrical, fiber optic, etc. equipment as required. Serve as the LRD to launch and recover the aerostat or serve as CPH, HO, LO to assist Launch and Recovery Director (LRD) during the launch and recovery phase of operations. Responsible for the safety of flight of the aerostat and flight crew. Work effectively within a cohesive team. TS/SCI Eligible Security Clearance.

Avionics Technician

Start Date: 2003-06-01End Date: 2010-12-01

Responsible for the test, evaluation, operation, repair, fabrication, inspection, modification and proper documentation of aircraft, aircraft simulators and back shop equipment repair in support of the 82nd Training Wing.

Imagery Intelligence Analyst

Start Date: 2009-08-01

Major Duties: Supports the Defense Intelligence Agency as an imagery analyst. Identifies and develops strategic targets for future operations in the PACOM area of responsibility. Develops and updates military infrastructure knowledge on various countries in the Pacific Command area of responsibility. Achievements: Promoted to the rank of Sergeant in recognition of professional development as an intelligence analyst. Produced over 35 strategic imagery products to support a PACOM strategic infrastructure mission. Provided technical assistance/coordination as a member of a team that produced over 140 satellite imagery products.

SYSTEMS ADMINISTRATOR

Start Date: 2008-01-01End Date: 2009-06-01

This now part time position is a continuation of support on the BAE SYSTEMS Contract. I mostly handle the day-to-day Systems Administration/Engineering and Desktop Support for the Classified Programs at the site. A more detailed description is listed in previous job entry.

Subcontract HR Manager Afghanistan

Start Date: 2007-10-01End Date: 2009-10-01

SDVOSB with over 300 + employees in the US and multiple foreign countries. Simultaneously reported to the Program Management Office for Mission Essential Personnel, LLC who currently holds over 6,000 + personnel in 13 foreign countries. • Conducted investigations, and provided final recommendations; based on SOPs, military regulations, and contractual agreement; in order to ensure all theater actions were in compliance with EEO, FMLA, ADA, and other federal regulations. • Conducted performance reviews, terminations, and gathering employee statistics for the Deputy Director. • Prepared MFRs, conducted sexual harassment training, lead question and answer sessions. • Provided information and knowledge to all Theater departments on appropriate resolution of employee relation issues (such as sexual harassment, violations of privacy law, medical conditions, HIPPA, FMLA, and multiple forms of liability.) • Advised on responsed to inquiries regarding policies and procedures. • Supported the Finance department with travel expense reimbursement preparation, approval and payment. • Assisted in the mediation process between Medical, company staff and critically injured LN and US Hires. • Closed the gap between incident reporting, medical record/information collections for DBA reporting, to include follow up procedures. • Coordinated with and administer company policies for the following: ATS, CACI, SOSI, Torres AES, L3, VERITISS and FedSys for US Hire linguist. • Maintained records, processed resignations, terminations, resolution of benefits, pay, and travel issues. • Tracked all Sub-Cell Linguists as they were assigned or traveled to and from FOBs. • Arranged documents and follow up with theater medical staff pertaining appointments, treatments, prescriptions, and medical evaluations. Arranged, coordinated and verified all MEDIVAC flights. • Collected evaluations for all Subcontractor personnel, collected special forms such as CACI- 354. • Processed and implemented company specific PTO guidelines. • Conducted in-processing of all Mission Essential Personnel (MEP) and Sub's US hire linguists. • Established a full life cycle recruiting programs to identify qualified candidates for the following contracts: INSCOM-Iraq, INSCOM-Afghanistan, Department of State, and DOJ - Bureau of Prisons • Enforced project completion within a defined scope, quality, time and cost constraints.