Introduction to Trust Building®

As organizations continue to grapple with the impact of a sluggish economy, leadership failures, job insecurity, and constant change, there is greater fear, vulnerability and uncertainty among people at all levels. People are looking for answers—about who they can trust and what they can trust. Yet as leaders and managers, we often fail to fully appreciate and cultivate trust in the workplace.

In this dynamic, highly-interactive and informative program, you will learn specific principles and methods to build trust, understand the subtle ways trust is eroded or broken, and concrete strategies to rebuild trust, re-engage employees, and improve accountability within your team or organization. We will examine the typical challenges leaders face, and explore practical solutions through the application of Trust Building® principles, tools and best practices to effectively navigate change and uncertainty.

Topics

The Business Case for Trust

How the economy, leadership and change impact trust, employee engagement, and performance

What you can do to effectively navigate and minimize the negative consequences of change

What Builds Trust

A shared understanding and a common language of trust

What trust means and the 3 types and 16 behaviors that build it.

What Breaks Trust

The subtle and unintentional ways trust is broken

Eliminating trust-busters and overcoming obstacles to getting work done

Steps to Rebuild Trust

Skills to successfully navigate change and uncertainty

Learning Outcomes

As a result of attending this program, participants will:

Understand why it is important to pay attention to trust in the workplace

Learn the trust-building behaviors that support employee engagement, improve accountability and the organization’s ability to adapt quickly to changing market conditions

Identify behaviors that break trust and get in the way of business results

Learn how to rebuild trust to re-engage employees and strengthen accountability

Who Should Attend

Middle managers, high potential leaders, senior leaders- anyone who leads or manages people

The Weatherhead School of Management is different from other business schools. We are bold in our ideas, creative in our approach, and adaptive in our interactions within a changing business environment. We've enhanced traditional management education by integrating the fundamentals of business with ideas and practices that change individuals, organizations and societies. At Weatherhead, we develop leaders as good global citizens who innovate to create sustainable value.
Founded in 1939