Verizon Wireless Sued Over V710 Bluetooth Limitations

This is how I understand this whole deal

It seems to me that this all boils down to a lack of research on the customer's behalf. Just like commercials for mutual funds say 'Past performance is no guarantee of future returns'. It works the same way here, just because many other previous BT phones have had all the profiles available does not mean that every future phone will as well. I won't argue whether or not that is right, but I think that it is up to each individual company to make that decision on the phones they sell.

The company is not(and should not be) responsible for the ignorance or lack of product education that their customers posess. I will agree that perhaps VZW should have made a footnote when referencing the BT capabilities of the 710 and said perhaps, 'PC and...(continues)

You might think that is true but right now call Motorola and ask them if it has been disabled and they say not to their knowledge. I think calling a manufacturer of a phone should be good enough. What would you do if you called Ford and asked them for the specs on their car and you loved it. You bought the car and then found that the dealer changed the engine on you. What would you say? You did your H.W. you called Ford but the dealer pulled a fast one.

I think when you buy something you should be told what original features have been removed or disabled.

sciguy37 said:You might think that is true but right now call Motorola and ask them if it has been disabled and they say not to their knowledge. I think calling a manufacturer of a phone should be good enough. What would you do if you called Ford and asked them for the specs on their car and you loved it. You bought the car and then found that the dealer changed the engine on you. What would you say? You did your H.W. you called Ford but the dealer pulled a fast one.

I think when you buy something you should be told what original features have been removed or disabled.

sciguy37 said:You might think that is true but right now call Motorola and ask them if it has been disabled and they say not to their knowledge. I think calling a manufacturer of a phone should be good enough. What would you do if you called Ford and asked them for the specs on their car and you loved it. You bought the car and then found that the dealer changed the engine on you. What would you say? You did your H.W. you called Ford but the dealer pulled a fast one.

If that's true, Motorola(or at least the person who answers the phone for them)is uninformed. I'm sure Motorola as a company is aware of the issue and(as a corporation) would give you a different answer than just an entry-level worker wh...(continues)

Vzw holds all the cards. We only know as much about this or any phone as the supporting service provider tells us. On more than one occasion Vzw misdirected consumers about the V710. Even the most informed consumer can not know product details that are withheld or manipulated to promote sales. To say that Vzw never overstated bluetooth capabilities is at best an over generous interpretation of the facts. We could argue the details of intention vs interpretation 'til the cows come home. I look forward to hearing what a jury has to say.

BigPhony said:We only know as much about this or any phone as the supporting service provider tells us. On more than one occasion Vzw misdirected consumers about the V710. Even the most informed consumer can not know product details that are withheld or manipulated to promote sales. To say that Vzw never overstated bluetooth capabilities is at best an over generous interpretation of the facts. We could argue the details of intention vs interpretation 'til the cows come home. I look forward to hearing what a jury has to say.

Your first statement explains the reason for 3rd party research before purchasing a product as I've made mention of before. If you take only the opinion of the service provider and do...(continues)

VWO4L said-…I also stand by my statement that Verizon never overstated the BT capabilities. Spun it to put the best face on it, perhaps, but never overstated. That's just advertising anyhow, that's the way it works.…

You're right. That is the way advertising works. Subsequently, lawsuits are also the way "it" works when it comes time separate the spin from the facts. There is a thin line between spinning and lieing. And if you include lies by ommision then spinning with intent to promote sales can be a form of dishonesty.

I read as much as I could find prior to my purchase and that's why I opted for the cdm 9900 over the V710. Of course that model is frought with it's own issues of Vzw nickel and diming and techno-n

Whether Vzw wins this suit or not, the point has been made and the message has been sent that Vzw is the wireless brand that "spins", to use your word, in order to make sales, rather than relying on value and trustworthiness.