Wednesday, 30 April 2014

Esquire was born on oct 7th 1998 in a very humble surrounding. The journey throughout till this day has been under the able leadership of our Proprietor Mr P.SURESHKUMAR. The success and market position achieved by Esquire is due to the Vision our Proprietor had during the time of our inception. The vision was to have a service oriented company than a sales oriented one, the simple reason being that the business we wanted to do, had to ultimately keep our valued customers happy. Even today our operations are focused on achieving customer satisfaction.

To achieve our goal in keeping our customers happy we have designed our facilities in such a way that any customer walking in gets the best of service possible. We have a Laptop care center assigned exclusively for customers who visit us with queries or service requirements concerning laptops, a separate section has been dedicated for customers with desktop computing service requirements, electronics and IPG sections have also been separately setup for product specific support. A customer waiting area with a peaceful ambience has been provided specially for customers who would like to unwind while their products are being serviced.

For customers requiring onsite support a call center handling inbound calls has been setup, the call centre consists of technically qualified professionals who are in a position to provide telephonic as well as online support but if the case warrants we have a highly trained team of outdoor engineers ready to provide onsite support. A separate call center executing outbound calls regularly call up customers to get feedbacks on services provided by us and keep a lookout for useful suggestions to further improve our services.
The icing on the cake is our ultra modern showroom where all available computing devices of most brands are displayed for customers, to assist our valuable customers in choosing the right product based on their requirements we have a team of highly trained and courteous staff who make the buying process a pleasure and also provide basic training to users if the need be. Finance arrangements are provided to customers wishing to avail of this facility. A separate showroom adjacent to the main showroom is in place for customers who would like to buy accessories providing a vast range of products.