We have recently started looking at creating reports in Power BI to get trends and other information from Ivanti. I was wondering if anyone else is doing something like that, and if so, how was it set up?

Did you use the Web API, or some other method to pull the information? And how was the information structured?

jeffnohl Depending on number of users and how much they will be slicing and dicing, I would recommend utilizing a shadow db like BIDS o as not to impact production performance for the rest of your end users.

We are using Power BI with iVanti Service Desk using Power BI Desktop.

However, we are unable to use it with either the Power BI server or Power BI O365. We are connecting to Service Desk through the web and the issue we are facing is related to authentication when scheduling refresh of data.