Customer Success Manager

Location: Austin, TX

Qv21 Technologies is seeking a Customer Success Manager located in our Austin headquarters. The role of the Customer Success Manager will be key to customer relationship building, retention, and creating opportunities for the overall success of our customers. This position will require travel to customer locations, as well as representing the company at industry events.

Responsibilities:
Your position will entail the following tasks necessary to fulfill the role of Customer Success Manager.

Engage senior management of the existing customer base to build and maintain key strategic relationships. This will be done primarily through onsite customer visits and daily communications, as noted below.

Reporting: Develop and maintain an appropriate reporting structure and format for the VP of Operations, VP of Sales and other members of the company's Leadership Team. These reports will be delivered daily, weekly and monthly, as defined.

Travel onsite to client locations to interface with customer management teams. Onsite client visits account for at least 25% of time spent in this role.