Daily life at just about any jobsite involves regular contact with colleagues. Having effective staff-member interaction is essential for an organization’s productivity and morale, and for individual job satisfaction. Using dramatized scenarios, this program investigates the workplace relationships among seven coworkers who are collaborating on a new system of customer service management. Topics covered include the role of communication in getting along with others, contributing to activities such as projects and meetings, and dealing effectively with conflict. A viewable/printable worksheet is available online. (20 minutes)

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Developing Effective Workplace Relationships

A functional and effective workplace requires teamwork, focus on goals and where all staff understand their roles and responsibilities. Clear communication and feedback is essential among team members.