Q: I am interested in selling something to OneQuality; will my offer be more if I purchase something as well? A: No, your offer will be the same whether you trade-in an item or just sell it to us directly.

Q: Can I pick up the item at OneQuality headquarters? A: No, OneQuality is an online store only.

Q: How do I know my package will arrive safely? A: We are expert packagers, and we package many of items a year. We also guarantee all shipments, so rest assured that your item will arrive safely.

Q: Do I have to pay sales tax? A: You only have to pay sales tax if you are located in Connecticut.

Q: Can I purchase an item using layaway? A: We do have a layaway option for items over $1,000. We require customers to put down a $300 deposit immediately, and the rest of the payment is due within 30 days. Please call one of our agents if you are interested in this option.

Q: OneQuality's quote for my gear is much higher than I expected to get; why do you offer so much more than anyone else? A: We prefer to make money through selling a large volume of pre-owned gear, so we offer our customers a significant amount of money for their items in order to motivate them to sell to us.

Q: Are your prices negotiable? A: Our prices are set based on demand and inventory levels, so they are non-negotiable. Sometimes they go up and sometimes they go down, but we offer our customers our best price at any point in time so we do not negotiate.

Q: Does OneQuality.com ship to Alaska or Hawaii? A: Yes, however for expedited shipping rates to Hawaii and Alaska please call us for a custom shipping quote.