FAQ Topics

All prices on this site are shown in U.S. DOLLARS, EURO's or GBP's depending on your location.

You can always change the display currency by manually selecting USD, EUR or GBP currency selector links at the top right of your page.

Once your order is confirmed, you will be invoiced in the currency which is shown at the top of your page. Your invoice will also reflect the equivalent of your total in USD's. Please note that your bank might use a different exchange rate than the current market exchange rate when converting the funds from EURO or GBP to USD at the time of invoicing. We do not charge any currency conversion fees.

We accept VISA and American Express online through our 128-bit SSL encrypted secure order page. All of your payment details are safely encrypted end-to-end using the latest SSL technology.

We also accept Wire Transfers. Please choose Wire Transfer option at the time of checkout and email us if you'd like to use Wire Transfer as a payment option. We will send you an invoice with our bank account details and wire transfer instructions.

Alternatively, if you wish to order via phone, you can always reach us at US / Canada Toll Free: (877) 660-0726 or direct at +41 (22) 518-0067.

Also, you can always send us an email at info@cigarterminal.com with your phone number and the best time to call you and we will gladly call you to take your order or to answer any questions you might have.

We take extra care when processing your order and charging your credit card.

Your billing information must match the information on your credit card statement. If it does not match, your order may be delayed during the verification process.

We reserve the right to ask for more information with regards to your credit card details.

Your credit card will be charged in the amount of the order at the time of your order. You will be invoiced after confirmation and acceptance of your order by our staff, validation of your billing information, IP address, ISP and Bank information by our payments processor. In the event the your order gets canceled, the pre-authorization will also get canceled and the funds will be released automatically by our payment processor.

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