About Janssens field services

The augmented complexity of field services makes it all the more challenging and expensive for companies and organizations to add them as a core capability in a cost-efficient way.

The customer experience at JFS is trend setting. What makes us unique? Our multi-skilled staff, our proven methodology and proprietary digital platform enable us to design Field Services that meet your current and future needs and to execute this services flawlessly.

Our mission? We deliver unrivalled customer experiences. That is our craftsmanship, the value of being ahead of things, of taking things a bit further, of doing that little bit more and striving for higher values. This attitude enables us to offer you the best quality at the highest flexibility against the lowest cost-to-serve.

These are the factors that makes us your partner par excellence in Field Service Outsourcing and which will enable you to diversify, to create a unique selling proposition and to build an enviable position towards your competitors.

Next to this, we are a reliable partner who can assist you at an externalisation or Management Buy Out of your current service organisation.

April 2006

Founding of Janssens Field Services after a management buyout. Activities: install and repair for telecom providers in Belgium with a team consisting of 5 field engineers.

May 2009

In May 2009, Janssens Field Services concluded its first contract with Telenet for the installation of analogue and digital television, internet and telecom in the Antwerp and Limburg area.

February 2010:

Only a few months later, Janssens Field Services takes on the Brussels and Walloon area. A new contract is concluded with the new provider Billi. Janssens Field Services thus becomes the exclusive installer for telecom, internet and digital television in this area.

May 2011:

Following the contracts with Telenet concluded in May 2009, Janssens Field Services is made responsible for installations in the Brussels area.

July 2011:

Janssens Field Services adds installation of alarm systems to its services and this for all areas in Belgium and mostly for private persons. Janssens Field Services also delivers support services for IT, scheduling and logistics for this project.

March 2012:

Belgacom (currently Proximus) appoints JFS to carry out special projects within the framework of its network migrations. This special assignment is not only about after sales services, but also about the sales of new packages.

February 2013:

KPN Belgium launches Snow and concludes a contract with JFS. KPN Belgium is then in need of the expert opinion of JFS for the installation of this new service provider in Belgium. JFS delivers services in the fields of telecom installations and support for logistics, project management and IT.

March 2013:

Each year, the financial and business magazine Trend selects the fastest growing company per province. This award is called Trends Gazellen and is given to the companies who deliver a substantial contribution to the economic dynamics of the region, who enhance employment and who are drivers for innovation. A Trends Gazelle – company is a role model for other young companies and is a symbol for competitive entrepreneurship. Janssens Field Service is very proud to receive the award of the fastest growing company in the Flanders and Brussels region.

February 2014:

JFS expands its activities in the security sector: it is now able to provide security companies with certified installers for alarm systems. More than 50 certified technicians (Wet Tobback certification) are assigned with the installation, activation and maintenance of alarm systems.

October 2014:

JFS has been assigned by various suppliers of payment terminals to execute their after sales service: technical helpdesks, installations, repairs, duty guard services and stock management.

March – May 2015:

Following a successful pilot project, an important energy supplier who is aiming to be the reference for smart home solutions (thermostats, meter readers, thermostatic water taps and home security) appoints JFS to be its after sales partner. JFS is to be the end2end partner for installations, repairs and distributions of the devices. In only 6 weeks, JFS able to parametrize the digital platform and link it to Siebel, thus enabling the system to computerize the whole appointment flow.

September 2015:

JFS has been selected, after a successful pilot project, by one of the most important energy supplier to execute the after sales services of their smart energy offering.

Corporate Social Responsibility (CSR)

We contribute to the cause

Corporate Social Responsibility (CSR) is an on-going improvement process. Companies volunteer willingly to take up their responsibilities to integrate economic, ecologic and social awareness in the business proceedings.

On-going improvement process:

Founding of the CSR taskforce in 2012

Economic awareness:

Encouraging and supporting entrepreneurship within the team as long as it contributes added value to the group strategy and growth: guidance of employees who wish to establish their own companies either by start-up or by spin off.

Ecologic awareness:

Reducing CO2 footprint

Choice for floor heating in the renovated offices

Feasibility study on renewable energy in the offices and warehouses

Social awareness:

Increasing employee participation

Committee of Safety and Health (already installed)

Welcoming committee new employees

Outplacement assistance for laid-off people or outplacement of people with job mismatch.

Support program for employees with burnout or bore-out.

Support program for people with problematic alcohol or drug use.

More information is to be found in our memorandum which can be downloaded here.

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What makes us unique?

In the world of Field Services Janssens truly stands out. The combination of a unique approach driven by a proven, scalable platform with a wide array of services, and a workforce of motivated and qualified specialists enable us to really make a difference for you. It makes JFS your logical choice in the Benelux.