Sunday, May 30, 2010

The Boy and I got a doorhanger advert from Amante Pizza the other day. It said they delivered to our area with an $8 minimum order (this becomes important later), and had some tempting pictures. We were pretty excited because we're looking for a go-to pizza stop by our new place.

We looked up the menu online, and couldn't decide what to order. Everything looked so good! We finally picked a tomato-basil-mozzerella pizza and a specialty pizza, the Portabello. I was excited to see so many vegetarian options.

But our total seemed to be a bit higher that I was expecting. After first being informed that "there's tax on it" I found that there's also a delivery charge, that wasn't mentioned on the website or advertisement (or on the second advert that came with our pizza that night). I asked how I could find out that I'd be paying this fee, since it wasn't on the site or the menu, and I was told to wait a moment.

After being left on hold for a while, someone else (A manager? An unlucky employee? Not sure.) picked up and asked me how he could help me. We went through the whole story again, and I was told, again, that it's always been like that, since, like, a couple years now, since, like, gas became so expensive.

I asked where that was listed on the website. He didn't know. I asked how other customers found out about it. He didn't know that, either, but because it's been that way for, like, so long, that, like, everybody knows about it. I asked if it was listed somewhere on the doorhangers that are all over the complex, and he didn't know that, either.

But, on the other hand, I would have paid an upfront charge much higher than $1.50 (the Boy says he would have topped out at a $5 delivery fee). The food was great. Veggies were fresh and tasty, especially the auberine slices on the Portabello pizza. Pizza came with piles of non-greasy cheese.

We had friends over, and we all talked about how good the pizza was. Perhaps I was too quick to judge? I mean, we are in the market for a favorite pizza place, and the food really is great here. And, after all, I just made the assumption that news of a delivery fee should go with "$8.00 minimum order for delivery, limited delivery area" on the advert, or that there's some place on the website where I could find out about a delivery fee, or that the person taking my order would let me know before charging me.

As I was picking up after dinner, I happened see our receipt and notice that a large Portobello pizza, listed on the website for $16.99 actually cost $17.49. Again, fifty cents isn't a deal-breaker (We'd have been quite happy if this had been the menu price), but it made me feel scammed all over again.