百大世界品牌- Rank no.26-Netherlands

With an intense focus on customer experience and value, IKEA reported an outstanding 9.5 percent sales growth and introduced 2,000 new products to its stores in 2012. Working to maintain a relevant instore experience, IKEA enhanced delivery, assembly, and installation options and opened 11 stores in nine countries, including its first South American store in the Dominican Republic, and released plans to open at least 200 stores within the next eight years. Now operating in 40 countries, notably gaining presence in Asia and the Middle East, the brand also became one of the few businesses to experience growth in Europe in 2012. The brand moved fast in the face of scandal when a supplier was found to be using horsemeat, a supply chain crisis that forced meatballs off shelves in more than 25 countries. Identifying a weak point in its online presence, IKEA has announced plans to expand its e-commerce availability beyond the 10 countries where it is currently available. In addition to engaging customers digitally, IKEA is addressing internal brand engagement with plans for a new “people strategy” for its 139,000 employees, building on its values, clearly explaining the brand’s objectives, and introducing key performance indicators. With Millennials making first-home purchases and housing markets rebounding in key territories like the US and UK, IKEA has a great opportunity to continue to increase loyalty and brand value, in line with its mission to provide a “better everyday life.”

IKEA (/aɪˈkiːə/; Swedish: [ɪˈkeːˈa][3]) is a Swedish company registered in the Netherlandsthat designs and sells ready-to-assemble furniture (such as beds, chairs, and desks), appliances, and home accessories. As of January 2008, the company is the world’s largest furniture retailer.[4] Founded in Sweden in 1943 by a 17-year-old Ingvar Kamprad, who is one of the world’s richest people in 2013,[5] the company’s name is an acronymthat consists of the initials of Ingvar Kamprad, Elmtaryd (the farm where he grew up), andAgunnaryd (his hometown in Småland, South Sweden).[6] The company is known for itsmodern architectural designs for various types of appliances and furniture, and its interior design work is often associated with an eco-friendly simplicity.[7] In addition, the firm is known for its attention to cost control, operational details, and continuous product development, corporate attributes that allowed IKEA to lower its prices by an average of two to three percent over the decade to 2010 during a period of global expansion.

As of October 2011, IKEA owns and operates 332 stores in 38 countries. In fiscal year 2010, US$23.1 billion worth of goods were sold, a total that represented a 7.7 percent increase over 2009.[8] The IKEA website contains about 12,000 products and is the closest representation of the entire IKEA range. There were over 470 million visitors to IKEA’s websites in the year from September 2007 to September 2008.[9] A July 2013 media report speculated that IKEA is the world’s largest consumer of wood after a finding that the company uses 1% of the Earth‘s wood supply.[10]

The first Möbel-IKÉA store was opened in Älmhult, Småland in 1958,[8] while the first stores outside Sweden were opened in Norway (1963) and Denmark (1969). The stores spread to other parts of Europe in the 1970s, with the first store outside Scandinavia opening inSwitzerland (1973), followed by Germany (1974).

Amid a high level of success, the company’s German executives accidentally opened a store in Konstanz in 1973 instead of Koblenz.[8] Later that decade, stores opened in other parts of the world, such as Japan (1974), Australia and Hong Kong (1975), Canada (1976), and Singapore (1978).[citation needed] IKEA further expanded in the 1980s, opening stores in countries such as France and Spain (1981), Canada (1982), Belgium (1984), the United States (1985), the United Kingdom (1987), and Italy (1989).[citation needed] The company then expanded into more countries in the 1990s and 2000s. Germany, with 44 stores, is IKEA’s biggest market, followed by the United States, with 37 stores. At the end of the 2009 financial year, the IKEA group operated 267 stores in 25 countries.[11] The first IKEA store in Latin America opened on February 17, 2010 in Santo Domingo, Dominican Republic.[12][13]As of July 2013, the company’s presence in developing countries remains minimal.

The biggest store in the Southern Hemisphere is located in Tempe, Sydney, Australia with a total area of 39,000 m2 (420,000 sq ft).[14] The biggest store in North America is located inMontréal, in the province of Québec, Canada. The store was opened in 1986 in the Ville-St-Laurent area, and was completely renovated and expanded in 2012-2013. Built in 1986, the store’s initial area was 22,062 m2 (237,470 sq ft), while the renovated store now measures 43,636 m2 (469,690 sq ft).

By the end of 2013, IKEA plans to open its first warehouse in Croatia near Zagreb.[15] The adjoint shopping centre, which will be constructed until 2015, will be one of the 5 biggest in Europe and among the 10 biggest IKEA stores in the world.[16][16][17][18] In 2013, IKEA plans to open its first shopping centre in Vilnius, Lithuania that will be the biggest furniture-selling mall in Baltic states.[19]

In May 2013, the demolishing of the vacant Merriam Village Shopping Center in Johnson County, Kansas commenced in preparation for the construction of an IKEA store that will measure approximately 400,000 sq ft (37,000 m2)—at the time of the demolition, the company claimed that 60,000 IKEA customers existed in the Kansas City area.[20] In August 2013, the first store in the Baltic States was opened in the Vilnius region of Lithuania. Construction of the 26,500 sq ft (2,500 m2) store commenced in 2011 and the store employs over 200 people.[21]

Older IKEA stores are usually very large blue buildings with yellow accents (also Sweden’snational colours) and few windows. They are often designed in a one-way layout, leading customers counter clockwise along what IKEA calls “the long natural way” designed to encourage the customer to see the store in its entirety (as opposed to a traditional retail store, which allows a customer to go directly to the section where the goods and services needed are displayed). However, there are often shortcuts to other parts of the showroom. Newer IKEA stores, like the one in Mönchengladbach, Germany, make more use of glass, both for aesthetics and functionality. Skylights are also now common in the self-serve warehouses; natural lighting reduces energy costs, improves worker morale and gives a better impression of the product.

The sequence first involves going through furniture showrooms making note of selected items. The customer then collects a shopping cart and proceeds to an open-shelf “Market Hall” warehouse for smaller items, then visiting the “Self Serve” furniture warehouse to collect previously noted showroom products in flat pack form. Sometimes, they are directed to collect products from an external warehouse on the same site or at a site nearby after purchase. Finally, customers pay for their products at a cash register.

Today, most stores follow the same layout of having the showroom upstairs with the marketplace and self service warehouse downstairs. Some stores are single level, while others have separate warehouses to allow more stock to be kept on-site. Single-level stores are found predominantly in areas where the cost of land would be less than the cost of building a 2-level store, such as the Saarlouis, Germany and Haparanda, Sweden locations. Some stores have dual-level warehouses with machine-controlled silos to allow large quantities of stock to be accessed throughout the selling day.

Most IKEA stores offer an “as-is” area at the end of the warehouse, just before the cash registers. Returned, damaged and formerly showcased products are displayed here and sold with a significant discount, but also with a no-returns policy. Most IKEA stores communicate the IKEA policy on environmental issues in this part of the store. The area, which is painted red, is named according to local customs, in the United Kingdom this is referred to as “Bargain Corner”, in Sweden “FYND” (Bargains) and in Denmark, “Rodebutikken” (Rummage boutique).

In Hong Kong, where shop space is limited and costly, IKEA has opened three outlets across the city, most of which have the one-way layout. They are part of shopping malls, and while being tiny compared to common store design, are huge by Hong Kong standards. An exception is the outlet in Telford Plaza, where the three independent floors can be accessed freely from each. However, following IKEA tradition, the cashiers are only located on the lowest floor.

The vast majority of IKEA stores are located outside of city centres, primarily because of land cost and traffic access. Several smaller store formats have been unsuccessfully tested in the past (the “midi” concept in the early ’90s, which was tested in Ottawa and Heerlen with 9,300 m2 (100,000 sq ft), or a “boutique” shop in Manhattan). A new format for a full-size, city centre store was introduced with the opening of the Coventry (UK) store in December 2007. The store has seven floors and a different flow from other Ikea stores. IKEA’s Southampton store which opened in February 2009 is also in the city centre and built in an urban style similar to the Coventry store. IKEA built these store in response to UK government restrictions blocking retail establishment outside city centres.[22]

Another feature of IKEA stores are their long opening hours. Many stores are in operation 24 hours a day with restocking and maintenance being carried out throughout the night. However, public opening hours tend to be much longer than most other retailers, with stores open well into the evening in many countries. In the UK, almost all stores are open past 8pm and open around 9am to 10am. IKEA Saudi Arabia stores have some of the longest opening hours worldwide being open from 10am to midnight, 7 days a week.

In many locations, the IKEA restaurants open daily before the rest of the store and serve an inexpensive breakfast. In Canada, this breakfast includes eggs, sausage and hash browns and various add-ons like bacon and pancakes at additional costs. In the United States, the local variation serves scrambled eggs, bacon, country potatoes and choice of Swedish pancakes or french toast sticks. In the Netherlands, it consists of a croissant, a small bread roll, butter or margarine, jam, a slice of cheese, a boiled egg and coffee or tea. In Australia, it consists of hash brown, bacon, scrambled eggs, a sausage and tomato, with a vegetarian option with baked beans which omits the sausage and bacon.[24][25][26] In Germany, this breakfast consists of two bread rolls, one slice of smoked salmon, one slice of cheese, one slice of salami, two portions of butter, one portion of jam, and coffee. IKEA Canada, for a limited time, served dim sum alongside its original breakfast menu. Refills of coffee, tea, and soft drinks are, as is traditional in Sweden, free of charge, even in countries where this is uncommon in other restaurants. In Austria IKEA restaurants offer a free refill policy for soft drinks, a practice that is otherwise unknown in Austria.

Every store also has a Swedish Food Market that until 2011, sold branded Swedish prepared specialist foods, for example as meatballs, packages of gravy, lingonberry jam, various biscuits and crackers, as well as salmon and fish roe spread. Later IKEA replaced most of the branded foods together extended its product range with the introduction of the IKEA food label. The new label has various different foods including chocolates, meatballs, jams, pancakes, salmon and various drinks. All IKEA Food products are based on Swedish recipes and traditions. The majority of the food production still takes place in Sweden by small, medium and large manufacturers, like for example Gunnar Dafgård AB which make its meatballs.

Every store has a play area, named Småland (Swedish for small lands; it is also the name ofthe Swedish province where Kamprad was born). Parents drop off their children at a gate to the playground, and pick them up after they arrive at another entrance. In some stores, parents are given free pagers by the on-site staff, which the staff can use to summon parents whose children need them earlier than expected; in others, staff summon parents through announcements over the in-store public address system.

Rather than being sold pre-assembled, much of IKEA’s furniture is designed to be self-assembled. The company claims that this helps reduce costs and use of packaging by not shipping air; the volume of a bookcase, for example, is considerably less if it is shipped unassembled rather than assembled. This is also practical for many of the chain’s European customers, where public transport is commonly used, and the flat-pack methods allowing for easier transport via public transportation.

IKEA contends that it has been a pioneering force in sustainable approaches to massconsumer culture.[citation needed]. Kamprad calls this “democratic design,” meaning that the company applies an integrated approach to manufacturing and design (see alsoenvironmental design). In response to the explosion of human population and material expectations in the 20th and 21st century, the company implements economies of scale, capturing material streams and creating manufacturing processes that hold costs and resource use down, such as the extensive use of MDF (medium-density fiberboard). MDF, often called “particle board”, is engineered wood fibre glued under heat and pressure to create a building material of superior strength which is resistant to warp. IKEA uses cabinet-grade and furniture-grade MDF in all of its MDF products, such as PAX wardrobes and kitchen cupboards. IKEA also uses wood, plastic, and other materials for furniture and other products. The intended result is flexible, adaptable home furnishings, scalable both to smaller homes and dwellings as well as large houses.

Not all furniture is stocked at the store level, such as particular sofa colours needing to be shipped from a warehouse to the customer’s home (for a delivery charge). The item can also be shipped from the warehouse to the store. Some stores charge an extra fee for this service, but not all.[clarification needed]

IKEA has also expanded their product base to include flat-pack houses, in an effort to cut prices involved in a first-time buyer’s home. The product, named BoKlok was launched in Sweden in 1996 in a joint venture with Skanska. Now working in the Nordic countries and in UK, sites confirmed in England include London, Ashton-under-Lyne, Leeds, Gateshead, Warrington and Liverpool.[27]

At the end of September 2013, the company announced that solar panel packages for houses will be sold at 17 UK stores by the end of July 2014. The decision followed a successful pilot project at the Lakeside Ikea store, whereby one photovoltaic (PV) system was sold almost every day. The panels are manufactured by a Chinese company named Hanergy Holding Group Ltd.[28][29]

Although IKEA household products and furniture are designed in Sweden, they are largely manufactured in developing countries to keep costs down. With suppliers in 50 countries, roughly ⅔ of purchasing is from Europe, with about ⅓ from Asia; a small amount of products are produced in North America.[citation needed] Comparatively little production actually takes place in Sweden, though it still remains the fourth-largest supplier country (behind China, Poland and Italy).[citation needed] China accounts for about 2½ times as much supply as Sweden. For most of its products, the final assembly is performed by the end-user (consumer).[citation needed]

Swedwood, an IKEA subsidiary, handles production of all of the company’s wood-based products, with the largest Swedwood factory located in Southern Poland. According to the subsidiary, over 16,000 employees across 50 different sites in 10 countries manufacture the 100 million pieces of furniture that IKEA sells annually. IKEA furniture uses the hardwood alternative particle board and Hultsfred, a factory in southern Sweden, is the company’s sole supplier.[10]

IKEA products are identified by one-word (rarely two-word) names.Most of the names are Scandinavian in origin. Although there are some notable exceptions, most product names are based on a special naming system developed by IKEA.[30]

For example, DUKTIG (meaning: good, well-behaved) is a line of children’s toys, OSLO is a name of a bed, BILLY (a Swedish masculine name) is a popular bookcase, DINERA (meaning: (to) dine) for tableware, KASSETT (meaning: cassette) for media storage. One range of office furniture is named EFFEKTIV (meaning: efficient, effective), SKÄRPT (meaning: sharp or clever) is a line of kitchen knives.

A notable exception is the IVAR shelving system, which dates back to the early 1970s. This item is named after the item’s designer.

Some of IKEA’s Swedish product names have amusing or unfortunate connotations in other languages, sometimes resulting in the names being withdrawn in certain countries. Notable examples for English include the “Jerker” computer desk (discontinued several years ago as of 2013), “Fukta” plant spray, “Fartfull” workbench,[31] and “Lyckhem” (meaning bliss). Kitchen legs are called FAKTUM (called AKURUM in the United States). The latest addition is the new “Askholmen” outdoor suite. Similar blunders happen with other multinational companies.[32]

Company founder Kamprad, who is dyslexic, found that naming the furniture with proper names and words, rather than a product code, made the names easier to remember.[33] IKEA uses a sales technique called “bulla bulla” in which a bunch of items are purposefully jumbled in bins, to create the impression of volume, and therefore, inexpensiveness.[8]

IKEA publishes an annual catalogue, first published in Swedish in 1951.[34] IKEA published 197 million catalogues in 2010, in twenty languages and sixty-one editions.[8] It is considered to be the main marketing tool of the retail giant, consuming 70% of the company’s annual marketing budget.[35]

The catalogue is distributed both in stores and by mail,[36] with most of it being produced by IKEA Communications AB in IKEA’s hometown of Älmhult, Sweden where IKEA operates the largest photo studio in northern Europe at 8,000 square metres.[37] The catalogue itself is printed on chlorine-free paper of 10–15% post-consumer waste, and prints approximately 175 million copies worldwide annually,[38] more than 3 times as much as the Bible.[39]

According to Canadian broadcaster, CTV, “IKEA’s publications have developed an almost cult-like following online. Readers have found all kinds of strange tidbits, including mysterious cat pictures, apparent Mickey Mouse references and weird books wedged into the many shelves that clutter the catalogues.”

The 2013 catalogue is smartphone compatible, containing videos and photo galleries that can be accessed via an app by scanning the catalogue’s pages, while the 2014 catalog incorporates an augmented reality app that projects an item into a real-time photograph image of the user’s room. The augmented reality app also provides an indication of the scale of IKEA objects in relation to the user’s living environment.[40]

In common with some other retailers, IKEA has launched a loyalty card called “IKEA family”. The card is free of charge and can be used to obtain discounts on a special range of products found in each IKEA store. In conjunction with the card, IKEA also publishes and sells a printed quarterly magazine titled IKEA Family Live which supplements the card and catalogue. The magazine is already printed in thirteen languages and an English edition for the United Kingdom was launched in February 2007. It is expected to have a subscription of over 500,000.[41]

IKEA Family, as other loyalty cards allow for lower prices. The main, generally unusual difference is that it allow for free tea or coffee (from Monday to Friday at most locations) at Ikea restaurant.[42][43]

IKEA is owned and operated by a complicated array of not-for-profitand for-profitcorporations. The corporate structure is divided into two main parts: operations and franchising. Most of IKEA’s operations, including the management of the majority of its stores, the design and manufacture of its furniture, and purchasing and supply functions are overseen by INGKA Holding, a private, for-profit Dutch company. Of the IKEA stores in 36 countries, 301 are run by the INGKA Holding. The remaining 47 stores are run by franchisees outside of the INGKA Holding, with the exception of IKEA Delft which is not franchised.[44]

INGKA Holding is not an independent company, but is wholly owned by the Stichting Ingka Foundation, which Kamprad established in 1982 in the Netherlands as a tax-exempt, not-for-profit foundation. The Ingka Foundation is controlled by a five-member executive committee that is chaired by Kamprad and includes his wife and attorney.[45]

While most IKEA stores operate under the direct purview of Ingka Holding and the Ingka Foundation, the IKEA trademark and concept is owned by an entirely separate Dutch company Inter IKEA Systems. Every IKEA store, including those run by Ingka Holding, pays a franchise fee of 3% of revenue to Inter IKEA Systems. The ownership of Inter IKEA Systems is exceedingly complicated and not publicly known. Inter IKEA Systems is owned by Inter IKEA Holding, a company registered in Luxembourg. Inter IKEA Holding, in turn, belongs to an identically named company in the former Netherlands Antilles that is run by a trust company based in Curaçao.[45] In 2009 the company in Curaçao was liquidated and the company responsible for this liquidation traces back to the Interogo Foundation in Liechtenstein[46] Ingvar Kamprad has confirmed that this foundation owns Inter IKEA Holding S.A. in Luxembourg and is controlled by the Kamprad family.[47] The IKEA food concessions that operate in IKEA stores are still directly owned by the Kamprad family and represent a major part of the family’s income.[citation needed]

In June 2013, Ingvar Kamprad resigned from the board of Inter IKEA Holding SA and his youngest son Mathias Kamprad replaced Per Ludvigsson as the chairman of the holding company. Following his decision to step down, the 87-year-old founder explained, ”I see this as a good time for me to leave the board of Inter IKEA Group. By that we are also taking another step in the generation shift that has been ongoing for some years.” Mathias and his two older brothers, who also have leadership roles at IKEA, work on the corporation’s overall vision and long-term strategy.[50]

The net profit of IKEA Group (which does not include Inter IKEA systems) in fiscal year 2009 (after paying franchise fees to Inter IKEA systems) was €2.538 billion on sales of €21.846 billion. Because INGKA Holding is owned by the nonprofit INGKA Foundation, none of this profit is taxed. The foundation’s nonprofit status also means that the Kamprad family cannot reap these profits directly, but the Kamprads do collect a portion of IKEA sales profits through the franchising relationship between INGKA Holding and Inter IKEA Systems.

Inter IKEA Systems collected €631 million of franchise fees in 2004, but reported pre-tax profits of only €225 million in 2004. One of the major pre-tax expenses that Inter IKEA systems reported was €590 million of “other operating charges”. IKEA has refused to explain these charges, but Inter IKEA Systems appears to make large payments to I.I. Holding, another Luxembourg-registered group that, according to The Economist, “is almost certain to be controlled by the Kamprad family.” I.I. Holding made a profit of €328 million in 2004.

In 2004, the Inter IKEA group of companies and I.I. Holding reported combined profits of €553m and paid €19m in taxes, or approximately 3.5 percent.[45] In 2013 the Daily Mail media publication reported that the IKEA subsidiary Swedwood had grown between 20-25% per year since its inception in 1991.[10]

The Berne Declaration, a non-profit organisation in Switzerland that promotes corporate responsibility, has formally criticised IKEA for its tax avoidance strategies. In 2007, the Berne Declaration nominated IKEA for one of its Public Eye “awards”, which highlight corporate irresponsibility and are announced during the World Economic Forum in Davos, Switzerland.[51]

Along with helping IKEA make non-taxable profit, IKEA’s complicated corporate structure allows Kamprad to maintain tight control over the operations of Ingka Holding, and thus the operation of most IKEA stores. The Ingka Foundation’s five-person executive committee is chaired by Kamprad. It appoints the board of Ingka Holding, approves any changes to Ingka Holding’s bylaws, and has the right to preempt new share issues. If a member of the executive committee quits or dies, the other four members appoint his or her replacement.

In Kamprad’s absence the foundation’s bylaws include specific provisions requiring it to continue operating the Ingka Holding group and specifying that shares can be sold only to another foundation with the same objectives as the Ingka Foundation.[45]

The INGKA Foundation is officially dedicated to promoting “innovations in architecture and interior design.”[45] With an estimated net worth of $36 billion, the foundation is unofficially the world’s largest charitable organisation, beating out the much better known Bill and Melinda Gates Foundation, which has a net worth of approximately $33 billion.[52] However, most of the Group’s profit is spent on investment; the foundation expects to spend €45 million on charitable giving in 2010 (compare the Gates Foundation, which made gifts of more than $1.5 billion in 2005.[52])

IKEA is involved in several international charitable causes, particularly in partnership with UNICEF, including:

In the wake of the 2004 Boxing Day tsunami, IKEA Australia agreed to match dollar for dollar co-workers’ donations and donated all sales of the IKEA Blue Bag to the cause.

After the Pakistan earthquake of 2006, IKEA gave 500,000 blankets to the relief effort in the region[53]

IKEA has provided furniture for over 100 “bridge schools” in Liberia.[54]

In the 2008 Sichuan earthquake in China, IKEA Beijing sold an alligator toy for 40 yuan (US$5.83, €3.70) with all income going to the children in the earthquake struck area

On 23 February 2009, at the ECOSOC event in New York, UNICEF announced that IKEA Social Initiative has become the agency’s largest corporate partner, with total commitments of more than US$180 million.[59][60]

Examples of involvements:

IKEA through IKEA Social Initiative contribute €1 to UNICEF and Save the Children from each soft toy sold during the holiday seasons, raising a total of €16.7 million so far.[61]

IKEA Social Initiative provided soft toys to children in cyclone affected Burma.[62]

Starting in June 2009, for every Sunnan solar-powered lamp sold in IKEA stores worldwide, IKEA Social Initiative will donate one Sunnan with the help of UNICEF.[63]

In September 2011,[64] the IKEA Foundation pledged to donate $62 million to help Somali refugees in Kenya.[8]

According to The Economist, however, IKEA’s charitable giving is meager, “barely a rounding error in the foundation’s assets.”[8]

In 2009, Sweden’s largest television station, SVT, revealed that IKEA’s money—the three per cent collection from each store—does not actually go to a charitable foundation in the Netherlands, as IKEA has said. Inter IKEA is owned by a foundation in Liechtenstein, called Interogo, which has amassed twelve billion dollars, is controlled by the Kamprad family.[8]

After initial environmental issues like the highly publicized formaldehyde scandals in the early 1980s and 1992,[65][66][67] IKEA took a proactive stance on environmental issues and tried to prevent future incidents through a variety of measures.[68] In 1990, IKEA invitedKarl-Henrik Robèrt, founder of the Natural Step, to address its board of directors. Robert’s system conditions for sustainability provided a strategic approach to improving the company’s environmental performance. In 1990, IKEA adopted the Natural Step framework as the basis for its environmental plan.[69] This led to the development of an Environmental Action Plan, which was adopted in 1992. The plan focused on structural change, allowing IKEA to “maximize the impact of resources invested and reduce the energy necessary to address isolated issues.”[69] The environmental measures taken include the following:

Replacing polyvinylchloride (PVC) in wallpapers, home textiles, shower curtains, lampshades and furniture—PVC has been eliminated from packaging and is being phased out in electric cables;

minimizing the use of formaldehyde in its products, including textiles;

producing a model of chair (OGLA) made from 100% post-consumer plastic waste;

introducing a series of air-inflatable furniture products into the product line. Such products reduce the use of raw materials for framing and stuffing and reduce transportation weight and volume to about 15% of that of conventional furniture;

using only recyclable materials for flat packaging and “pure” (non-mixed) materials for packaging to assist in recycling.[69]

introducing rental bicycles with trailers for customers in Denmark.[70]

In 2000 IKEA introduced its code of conduct for suppliers, called the IKEA way of purchasing…. shortened to IWAY. Today IWAY is a totally integrated part of IKEA’s purchasing model. IWAY covers social, safety and environmental questions. Today IKEA has around 60 IWAY auditors that performs hundreds of supplier audits every year. The main purpose with IWAY is to make sure that the IKEA suppliers follows the law in each country where they are based. Most IKEA suppliers fulfill the law today with exceptions for some special issues, one being excessive working hours in Asia, in countries such as China and India.

More recently, IKEA has stopped providing plastic bags to customers, but offers reusable bags for sale. The IKEA restaurants also only offer reusable plates, knives, forks, spoons, etc. Toilets in some IKEA WC-rooms have been outfitted with dual-function flushers. IKEA has recycling bins for compact fluorescent lamps (CFLs), energy saving bulbs and batteries. In 2001 IKEA was one of the first companies to operate its own cross-border goods trains through several countries in Europe.[71]

In August 2008, IKEA also announced that it had created IKEA GreenTech, a €50 million venture capital fund. Located in Lund (a college town in Sweden), it will invest in 8–10 companies in the coming five years with focus on solar panels, alternative light sources, product materials, energy efficiency and water saving and purification. The aim is to commercialise green technologies for sale in IKEA stores within 3–4 years.[72][73]

In order to make IKEA a more sustainable company, a product life cycle was created. For the idea stage, products should be flat-packed so that more items can be shipped at once; products should also be easier to dismantle and recycle. Raw materials are used, and since wood and cotton are two of IKEA’s most important manufacturing products, the company works with environmentally friendly forests and cotton, whereby the excessive use of chemicals and water is avoided.[citation needed]

Manufacturing is third in the life cycle and includes IWAY, IKEA’s code of conduct for manufactures and suppliers that formulates and enforces requirements for working conditions, social and environmental standards, and what suppliers can expect from IKEA in return. Marketing is another part of IKEA’s life cycle and a portion of the paper used for its catalogues is sourced from responsibly managed forests. The catalogue is also smaller, so that less paper is required, less waste is produced and more catalogues can be shipped per load.[citation needed]

IKEA stores recycle waste and many run on renewable energy with the use of energy-saving bulbs and sensors. All employees are trained in environmental and social responsibility, while public transit is one of the priorities when the location of stores is considered. Also, the coffee served at IKEA stores is certified organic.[citation needed]

The last stage of the life cycle is the end of life. Most IKEA stores recycle light bulbs and drained batteries, and the company is also exploring the recycling of sofas and other home furnishing products. According to IKEA’s 2012 “Sustainability Report”, 23%, of all wood that the company uses meets the standards of the Forest Stewardship Council, and the report states that IKEA aims to double this percentage by 2017. The report also states that IKEA does not accept illegally logged wood and supports 13 World Wide Fund For Nature (WWF) projects.[10]

On February 17, 2011, IKEA announced its plans to develop a wind farm in Dalarna County, Sweden, furthering its goal of using only renewable energy to fuel its operations.[74] As of June 2012, 17 United States (US) IKEA stores are powered by solar panels, with 22 additional installations in progress.[75]

OptiLedge system at a Canadian IKEA store

In 2011, the company examined its wood consumption and noticed that almost half of its global pine and spruce consumption was for the fabrication of pallets. The company consequently started a transition to the use of paper pallets and the “Optiledge system”.[76]The OptiLedge product is totally recyclable, made from 100% virgin high-impact copolymerpolypropylene (PP). The system is a “unit load alternative to the use of a pallet. The system consists of the OptiLedge (usually used in pairs), aligned and strapped to the bottom carton to form a base layer upon which to stack more product. Corner boards are used when strapping to minimize the potential for package compression.” The conversion began in Germany and Japan, before its introduction into the rest of Europe and North America.[77]The system has been marketed to other companies, and IKEA has formed the OptiLedge company to manage and sell the product.[78]

IKEA’s goals of sustainability and environmental design in their merchandise have sometimes been at odds with the impact a new IKEA store can have on a community.

In September 2004, when IKEA offered a limited number of free $150 vouchers at the opening of a new store in Jeddah, Saudi Arabia, three people were crushed to death in a stampede that followed the store’s opening.[79]

IKEA has demolished historic buildings,[80] in at least one case for a parking area.[81] (At the College Park, Maryland, USA, store there is an interactive digital display which tells the history of a tavern which used to exist where the store is currently located.)

IKEA was refused planning permission for a future store in the United Kingdom in 2004 (to be based in Stockport, near Manchester) by the Office of the Deputy Prime Minister. It applied for judicial review but lost in 2005.[82][83] However, they later received permission to build a store within the Manchester area a few miles from the originally planned site in Ashton-under-Lyne.[84] An estimated £10,000 was spent on traffic policing, and even more on rerouting traffic from the M60 motorway around Ashton.

After viewing the 100-foot-tall (30 m) sign of an IKEA under construction near Portland International Airport, Randy Leonard, the city commissioner in charge of sign permits inPortland, Oregon, placed a moratorium on all pending and future sign permits in the area.[85]

As a teenager, IKEA founder Ingvar Kamprad was directly involved in the pro-NaziNew Swedish Movement (Nysvenska Rörelsen) until at least 1948, causing tensions when IKEA began opening stores in Israel,[86] although one source has claimed that the movement was not pro-Nazi.[87] Kamprad devotes two chapters to his time in Nysvenska Rörelsen in his book, Leading By Design: The IKEA Story and, in a 1994 letter to IKEA employees, called his affiliation with the organisation the “greatest mistake of my life.”[88] After the revelations came to light, he pledged £1 billion to charity.[89]

Former Norwegian prime minister Kjell Magne Bondevik has criticized IKEA for not depicting women assembling furniture in its instruction booklets.[90] IKEA denied this claim in a statement.[91]

In 2004, there was controversy about an Irish law restricting the maximum size of a retail outlet to 6,000 m2. IKEA’s plan to build a much larger store in Dublin caused the law to be put up for debate. The law was changed to remove the size limit for retail outlets selling durable goods in designated areas.[92]The Minister for the Environment was criticised for allegedly changing the law to suit one company and other agencies protested the law change as damaging to small businesses while the government defended their decision stating that the move was a positive one for Irish consumers. IKEA Dublin has since opened on 27 July 2009.[93]

June 2007: The BRUNKRISSLA bedding notes said, “Brightens up your grad’s dorm. Unlike a creepy gothic room-mate, who can be a bad influence.” Members of the goth subculture took offence at the stereotype.[95]

A researcher from the University of Copenhagen pointed out that for years, IKEA has named their cheap rugs after Danish places, while the more expensive and luxurious furniture was named after Swedish places. The researcher, Klaus Kjøller, who is well known for tongue-in-cheek statements, accused IKEA of imperialism.[96]

IKEA has been criticised by Citytv in Canada for charging as much as twice the price in their Canadian stores for the same items sold in their American stores, this despite the Canadian dollar reaching parity with the U.S. dollar.[97]

In 2008, IKEA sent an email to their British customers advising that “IKEA Shop Online is open everywhere”, even though this only applied to England and Wales. As of April 2013, Scottish residents are able to shop online, but not Northern Irish residents.[98]

In 2011, IKEA and its Swedwood affiliate came under criticism for its treatment of workers at a U.S. factory in Danville, Virginia and its decision to hire the law firm Jackson Lewis, which is often employed by companies to counter labor demands, to consult with IKEA on attempts to form a union at Danville. A petition on Change.org has received more than 70,000 signatures urging IKEA to respect workers’ rights.[99]

In October 2012, Glendal Foods – a major supplier to IKEA Store Restaurants in Australia, was the subject of bullying allegations by about 50% of staff at the company and the National Union of Workers. Claims included self-harm by a worker, retention of wages & a significant long-term pattern of staff-abuse and complaints are under investigation by WorkSafe Victoria. IKEA Australia have not yet made a formal comment.[102]

In October 2012, IKEA was criticized for airbrushing women out of pictures in catalogues which were used in Saudi Arabia.[103]

In February 2013, IKEA announced it had pulled 17,000 portions of Swedish meatballs containing beef and pork from stores in Europe after testing in the Czech Republic found traces of horse in the product. The company actually removed the Swedish meatballs from stores’ shelves February 25, 2013, but only made the announcement public after Swedish newspaper Svenska Dagbladet uncovered what happened.[104] In a March 2013 media report, an Ikea representative stated that the corporation had made Familjen Dafgard, its main meatball supplier, cease business with eight of its 15 suppliers and would reduce the number of purchasing countries. The discovered horsemeat was traced to a Polish abattoir.[105]

During the 1980s, IKEA kept its costs down by using production facilities in East Germany. A portion of the workforce at the factories used consisted of political prisoners. This fact, revealed in a report by Ernst & Young commissioned by the company, resulted from intermingling of criminals and political dissidents in the state-owned production facilities IKEA contracted with, a practice which was generally known in West Germany. IKEA was one of a number of companies, including West German firms, which benefited from this practice. The investigation resulted from attempts by former political prisoners to obtain compensation. In November 2012, IKEA admitted being aware at the time of the possibility of use of forced labor and failing to exercise sufficient rigor to identify and avoid it. A summary of the Ernst & Young report was released on November 16, 2012.[106]

In 2009 IKEA caused a flap in the graphic design world when it changed the typeface used in its catalogue from Futura to Verdana, expressing a desire to unify its branding between print and web media. The controversy has been attributed to the perception of Verdana as a symbol of homogeneity in popular typography.[107]

Time magazine and The Associated Press ran articles on the controversy including a brief interview with an IKEA representative, focusing on the opinions of typographers and designers.[108] Design and advertising industry-focused publications such as Business Week joined the fray of online posts. The branding critic blog, Brand New, was one of those using the “Verdanagate” name.[107] The Australian online daily news site Crikey also published an article on the controversy.[109]The Guardian ran an article asking “IKEA is changing its font to Verdana – causing outrage among typomaniacs. Should the rest of us care? Absolutely.”[110]The New York Timessaid the change to Verdana “is so offensive to many because it seems like a slap at the principles of design by a company that has been hailed for its adherence to them.”[111]

In 1994, IKEA ran a commercial in the United States widely thought to be the first commercial featuring a homosexual couple; it aired for several weeks before being pulled due to bomb threats directed at IKEA stores.[112] Other IKEA commercials feature the gay community, once featuring a transgender woman.[113]

IKEA launched a UK-wide “Home is the Most Important Place in the World” advertising campaign in September 2007 using estate agent signs with the term “Not For Sale” written on them as part of the wider campaign. After the campaign appeared in the Metro newspaper London the business news website www.mad.co.uk remarked that the IKEA campaign had amazing similarities with the marketing activity of UK home refurbishment company Onis living who had launched their own Not For Sale advertising campaign[118] two years prior and was awarded the Interbuild 2006 Construction Marketing Award for best campaign under £25,000.[119]

Onis’s Not For Sale sign.

A debate ensued between Fraser Patterson, Chief Executive of Onis and Andrew McGuinness, partner at Beattie McGuinness Bungay (BMB), the advertising and PR agency awarded the £12m IKEA account.[120][121] The essence of the debate was that BMB claimed to be unaware of Onis’s campaign as Onis were not an advertising agency. Onis’s argument was that their advertising could be seen in prominent landmarks throughout London, having been already accredited, showing concern about the impact IKEA’s campaign would have on the originality of their own.

After some negotiations BMB and IKEA agreed to provide Onis with a feature page on the IKEA campaign site linking through to Onis’s .co.uk site, for a period of 1 year. Onis is possibly the only company to have ever been advertised by IKEA in such a fashion. In 2008, Onis Homes limited was placed into voluntary liquidation and the website www.onishome.com closed.

The Intellectual Property and trading rights of Onis Homes Limited were later purchased by new shareholders with the strategy to grow the Onis brand throughout the U.K. as a one stop shop home refurbishment franchise using the trading name Onis living.

In 2008, IKEA paired up with the makers of popular video game The Sims 2 to make a stuff pack called The Sims 2 IKEA Home Stuff, featuring many IKEA products. It was released on 24 June 2008 in North America and 26 June 2008 in Europe. It is the second stuff pack with a major brand, the first being The Sims 2 H&M Fashion Stuff, which are both coincidentally companies of Swedish origin.

In November 2008, a subway train decorated in IKEA style was introduced in Novosibirsk, Russia.[122] Four cars were turned into a mobile showroom of the Swedish design. The redesigned train, which features colourful seats and fancy curtains, carried passengers until 6 June 2009.

In January 2009, just before the new store opened in Southampton, the MV Red Osprey ofRed Funnel was re-painted in an entirely yellow and blue livery to celebrate the opening of the new IKEA store in Southampton. This is the first time a Red Funnel ferry has been re-painted out of its own red and white colour scheme. It stayed in these colours for 12 months as part of a deal between Red Funnel and IKEA to provide home delivery services to the Isle of Wight. It was repainted with Red Funnel’s red and white livery when the deal ended in January 2010.

In March 2010, IKEA developed an event in four important Metro stations in Paris, in which furniture collections are displayed in high-traffic spots, giving potential customers a chance to check out the brand’s products. The Metro walls were also filled with prints that showcase IKEA interiors.

In September 2010, IKEA launched an advertisement for UK & Ireland called “Happy Inside” which had 100 cats lying on IKEA furniture in the flagship IKEA store in Wembley, London.[123]

In April 2011, an advertising campaign for which aims to discover whether men or women are messier in the home launched. Created by Mother, the campaign will begin with a TV advert shot in front of a live audience, featuring four stand-up comedians, two men and two women, having the debate over which gender is the messiest. The strategy behind the campaign is that domestic clutter leads to arguments, leading to an unhappy home, which IKEA wants to prove can be avoided with better storage. Viewers will be directed to a new Facebook page for the brand, where they are able to vote as to who they believe is the messiest, and submit proof using videos and photos through an app created especially for the campaign. Meanwhile, online display banners will allow off users the opportunity to vote, with online adverts promoting Ikea products also demonstrating the problems people have shared, and offering solutions.

Anna Crona, marketing director at IKEA UK and Ireland, explained: “We are committed to understanding how our customers live life at home so we can provide solutions to make life happier. Everybody has storage needs in the home and by encouraging debate and providing solutions we will show that IKEA is relevant to everybody, no matter what your home is like or how much money you have.” Press adverts will also support the campaign, as will a handbook entitled “Peace, Love and Storage”, which will be available through the Facebook site.[124]

In August 2011, IKEA launched a first advertisement for Thailand in Sukhumvit, at the Bangkok Metro station. The advertisement has shown a box and a manual of POANG product, and shown a slogan of company “A better everyday life at home”.

During the launch of the new catalog in August 2012, IKEA toured with giant IKEA catalog through the Netherlands. This giant catalog was somekind of tent, inside were some new articles presented, coffee and snacks were served and you could get a catalog with yourself projected on the cover. The IKEA catalog was run by coworkers from the nearest store. The catalog was in the city centres of Rotterdam, Groningen, Amersfoort and Eindhoven.

In mid-August 2012, the company announced that it will establish a chain of 100 economy hotels in Europe but, unlike its few existing hotels in Scandinavia, they will not carry the IKEA name, nor will they use IKEA furniture and furnishings – they will be operated by an unnamed international group of hoteliers.[125]

IKEA was named one of the 100 Best Companies for Working Mothers in 2004 and 2005 by Working Mothers magazine. It ranked 96 in Fortune’s 100 Best Companies to Work For in 2006 and in October 2008, IKEA Canada LP was named one of “Canada’s Top 100 Employers” by Mediacorp Canada Inc., and was featured in Maclean’s newsmagazine.[126]