The product received isn't the color I approved.

All Overnight Prints orders are printed on gang runs, which means multiple jobs are printed on one press sheet. As such, different designs surrounding your print(s) on the press sheet can affect the overall color and contrast. See above COLOR POLICY for more details.

What is a Palette?

Color Policy

Overnight Prints guarantees orders designed within the provided specifications will not be defective due to printing errors, coating errors, cutting errors or bindery errors. Overnight Prints guarantees prints will not be defective in accordance with CMYK industry standards for pleasing color. We offer no guarantee of "match-print" color fidelity and cannot prevent slight color shift throughout an order.

Overnight Prints is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. We recommend all custom designs be designed and uploaded in CMYK.

For best results, we recommend limiting the magenta hues in the design by at least 10% if your file contains large quantities of blues and purples.

What is a customer error?

Customer errors include incorrect file submission in accordance with our specifications, duplicate orders, customer misunderstandings of turnaround time, slight color variances within four-color (CMYK) industry standards for pleasing color, designs not within stated cutting and folding tolerances, undeliverable packages/third delivery attempts or refusal of delivery and orders returned without an RMA.

Overnight Prints cannot and does not check any submission for spelling, grammar or any other textual errors. The design will be printed as it appears during the approval step. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly and free of spelling or grammatical errors.

Overnight Prints does not recommend designs with borders due to the nature of our cutting. We cannot guarantee the bordered design will be perfectly centered after cut.

Refused or undeliverable orders that are on time are not the responsibility of Overnight Prints, and are not eligible for reprint, store credit or refund. Orders returned without an RMA label to Overnight Prints as undeliverable may be recycled or eligible for reshipment based on the reason of the failed delivery attempt. Please contact us via email at service@overnightprints.com or by phone at (888) 677-2000 within 30 days of the scheduled delivery date.