Consumer feedback about Riverside Walter Reed Hospital

This is my personal opinion. The staff goes beyond expectation to satisfy patients needs. The wait time has tremendously improved since expansion of ER. I have been treated in the er myself. Quick and accurate without nonsense. Had a bone fracture. Despite some moderate pain I refused strong pain medication. Tens of thousands of patients are seen in this ER/facility each year. The treatment and outcomes are not any different than anywhere else.

Writing on the one year anniversary on my experience starting with the ER. I drove myself and in excruciating pain ... had to sit in the intake booth... barely gave the info and fell to the floor holding the chair and vomiting in a bag. I was told to move on to the waiting room.. the ER rooms were full and ZERO triage in the ER. I laid on the floor my head on a chair vomiting in a bag. I finally was assessed and sent back to the waiting room!! Again on the floor holding a chair vomiting in a bag. The pain was so intense I was in a daze at the point of passing out. I remember a woman in a suit walking by and asked me if I had been seen and I told her. Was a matter of minutes I was in an ER room for examination later x rays MRI. I ended up in surgery for correction of a twisted bowl and gall bladder removal.

I was lying on a dirty floor holding onto a plastic chair vomiting into a paper bag ignored by the staff with zero triage. People without recognizable pain were seen before me... it was first come first serve

I was told they had s few serious emergencies that took priority... understand. I thought I was going to die. I spent 7 days in the hospital and three weeks recovering

The worst feeling in the world was being surrounded by other people waiting that ignored me while I’m Laying on the floor my head on the chair crying an vomiting feeling excruciating pain. Cold

I’ll never go to that ER again ... lacks triage protocol and compassionate staff

Riverside Walter Reed Hospital provides emergent and quality healthcare. This community hospital can accomidate most any medical situation and treatment upon entering the doors. Also has a Cancer Center on campus premises as well as various medical speciality practices on the hospital campus including a Wellness and Fitness Center.

Went in the ER and literally the only nice person there was the front desk receptionist. Polite and caring which made it seem like the rest of my visit would be pleasant. Let me tell you it was NOT. I’ve never been to an ER where you don’t get put into a gown as soon as you’re in a room (not that I really wanted one but it’s what you’re supposed to do to keep things sterile and clean). The nurses were rude, could barely answer any questions I had. Doctor was also just as bad; could not even make me feel like I was going to be okay. Could not answer my questions or give me correct answers when he did. You have a job where you deal with customer service DAILY, you need to act like it and at least try and make your patients feel better, it’s your damn job. Needless to say I won’t be going here even if I’m on my death bed. Take me to Sentara or Mary Immaculate.

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