Customer Care

We are pleased to inform the launching of RuPay Debit Card - India’s First Domestic Card. Presently RuPay Card can be used at ATMs POS & e-Commerce in India.Key features of RuPay Debit Card:

Access to more than 1.90 lacs plus ATMs across India

Accepted on more than 10 lacs Point of Sale Terminals at various Merchant Establishments displaying RuPay Logo

The card can also be used for purchases / payments through internet i.e. e-commerce, Payment of Utility Bills, e-shopping etc (Introducing shortly)

The Card can be used only with PIN

No threat of card misuse when lost/stolen.

Card would be accepted only at secured PIN based POS terminals.

Free Accidental Insurance of Rs.1.00 lac

Limit for Cash Withdrawal at ATM:

Per Transaction -

Minimum Rs.100/-

Maximum Rs.10,000/-

Per Day -

Minimum Rs.100/-

Maximum Rs.20,000/-

Limit for purchases at Merchant Establishment on Point of Sale Terminal:

Per Transaction & Per Day

Rs.50,000.00

Minimum Balance Criteria for issuance of Debit Card & Charges for non maintainance of the same:

Amount in Rs.

Sno

Description

Savings Deposit -Normal

Basic Savings
Deposit Account

Mahesh Juniors Savings Accounts

Mahesh Super Mahila Savings Accounts

Current Account

1

Monthly Minimum Balance to be maintained

1,000.00

No Minimum Balance
Required

1,000.00

500.00

3,000.00

2

Charges for not maintaining Min. Balance

50.00 Plus
Service Tax

N.A

No Charges

50.00 Plus Service Tax

200.00 Plus
Service Tax

Charges for Transactions:

Savings / Current Accounts.

- Transactions on Mahesh Bank ATMs:

All Transactions are free on our Bank’s ATMs for our Customers.

- Transactions on other NFS Member Banks’ ATMs

For withdrawal of Cash and non-financial transactions – up to 3 transactions per month are free for the transactions done on 6 Metro Cities i.e. Mumbai, New Delhi, Kolkata, Chennai, Bengaluru and Hyderabad. Transactions at other locations, 5 transactions are free. However, put together total 5 transactions per month are free subject to a maximum of 3 transactions at Metro locations.

Above free Transactions: Rs.20/- plus service tax per transaction will be charged.

* The charges are subject to changes from time to time as per the Bank policy.Click here to download Application form for RuPay Debit Card facilityClick here to download Terms & Conditions form for RuPay Debit Card facility.
The application should be duly filled by the applicant and should be submitted at the Branch where he / she maintains the account along with the terms & conditions form duly signed.Click here to know the address of Mahesh Bank ATMs.Click here to know the list of member banks under NFS ATM Shared NetworkClick here for User Manual & Terms and Conditions of Mahesh Bank RuPay Debit Card.

Customer Complaints

Customer's complaint on failed transactions will be resolved by bank within 7 working days from the date of receipt of complaint, failing which customer is entitled to a compensation for any delay of Rs100/- per day by the card issuing bank ( If complaint is lodged with in 30 days of the date of the transaction.)

PMJDY

The Hon’ble Prime Minister in his Independence Day Speech on 15th August, 2014 announced a comprehensive program of Financial Inclusion targeting the large number of people who are currently deprived of even rudimentary financial services. The PradhanMantri Jan DhanYojana (PMJDY) sets out to provide a basic Bank account to every family who till now had no account.