Purpose
Your job purpose is to make every moment special for our customers.
Customer
� Create an exceptional customer experience by always putting the customer at the heart of everything you do
� Use your knowledge of products and services to confidently engage with customers and colleagues to maximise selling opportunities
� Ensure you and your colleagues deliver excellent standards of product presentation and availability
� Plan and coordinate store resources and activity to meet the needs of the customer
� Encourage colleagues to expand their skills and knowledge to share with customers

Store
� Identify and communicate store priorities to your colleagues
� Identify commercial opportunities to drive growth within your area of the store
� Coordinate and maintain a safe and legal working environment
� Ensure you and your colleagues protect profit by working productively and minimise losses throughout the store
� Ensure the delivery of all key operational processes e.g. stock management, people systems, scheduling

Team
� Actively support your colleagues by working flexibly across the store to meet customer needs
� Take ownership for your personal development, continuing to look for opportunities to expand your knowledge and experience
� Give clear direction to colleagues on store priorities so that they understand what they need to deliver
� Support the development of your colleagues by sharing your knowledge and experience and by giving regular feedback
� Support your Section Manager to create a great team environment where colleagues enjoy their work