May, 2007

The US Forever stamp comes out today and here are the USPS highlights : The Forever Stamp is a nondenominated, non-expiring stamp issued as a convenience for single-piece retail mailers. The stamp would be valid for the first-ounce First-Class Mail letter...

Robert Scoble talks about the automated answering system that we have at Microsoft: Microsoft has a better switchboard than Google "Have you ever tried to call someone at Microsoft or Google? I have. I’ve even memorized Microsoft’s number but won’t give...

New Diagrams (Marketing and Service) A case from call to closure – An at-a-glance diagram of how you can take a simple case from the initial customer contact through its resolution. What’s the difference between campaigns and quick campaigns? -- With...

I really have enjoyed playing with the Live QnA Beta. It is a playground where you can ask and answer questions. You get rated by your peers for the best answer and can search for answers to almost any question in the ever growing database.
I do find...

Josh Ledgard is a bicycle riding friend of mine and the third friend to be hit by a car in three years. One ended up in an emergency room for a week touch and go, the other two were able to walk away from the accident. Only Josh's assailant were hit and...

There is never a perfect time to buy a computer except for when you need one now. But when I look into buying laptops I usually peek in on what Walt Mossberg (WSJ) has to say. And if you don't like to read, you can now watch his video with each post....

The Register wrote this tribute Monday and it is a compelling read about a very close friend of the science community. "History excels at recording technical achievements, so there is no doubt that in 100 years Jim Gray's name will still be there in the...

From my friend Anne Stanton of the Norwich Group:
I thought you might want to think on this opportunity. The 2 Day IT Professional Conference is this Month!
It is a rare event when you get to mix and mingle with almost all the Microsoft Small Business...