Two-Factor Authentication |

Thank you for taking the time to find out more about two-factor authentication (2FA) at Andrews University. You are making an important step toward further securing your online identity and personal information. You are also helping to protect Andrews University's intellectual property and institutional data.

What is Two-Factor Authentication (2FA)?

2FA is an added security measure to your Andrews username and password similar to how you protect your bank account with a pin number (something you know) and debit card (something you have) when you withdraw money from an ATM.
Andrews University has partnered with Duo Security (Duo) to provide a two-factor authentication solution for the university. These security factors include your Andrews username and password (something you know), and a phone or tablet (something you have), to authenticate and gain access to a service. Passwords alone no longer provide adequate protection against cyber hacking.

Requirements

Installation of the Duo Mobile app for users intending to use "Duo Push" notification with a smartphone or tablet.

What if I have questions?

For answers to common questions, see the 2FA FAQ page. If you need assistance related to 2FA, send an email to helpdesk@andrews.edu. You may also visit the ITS Service Desk walk-up counter located in the Andrews University bookstore. For steps on how to setup a device in Duo two-factor authentication, check out the Getting Started guide.

Benefits of 2FA

Assurance for Andrews University that only authorized users can gain access to critical information.

Meets compliance requirements from government (federal and state) and best use practices in security from industry.

Users can use their existing smartphones; the convenience of integrating the “something you have” with something that users already have is a benefit to users while keeping service overhead costs low.

Users can also use cell phones that are not smartphones, tablets and Duo hardware token.

Positive user experience with easy enrollment of a device and installation of the mobile app using the self-enrollment portal.

Most smartphone platforms are supported for users to authenticate with or without cell service.