About the course

To achieve productive results, administrative professionals must effectively negotiate deadlines, resources, budgets and other requirements – often with others having more authority than them.

This dynamic course enables administrative professionals to apply powerful negotiating methods and skills with greater competence and confidence. Acquire essential tools you can use immediately back at work to negotiate the best results for yourself and the diverse people you support.

Who should attend

This program is designed exclusively for administrative professionals, including executive assistants, office administrators and administrative assistants, coordinators, customer service representatives, clerks and record-keepers.

Learning outcomes

Assess the strengths and weaknesses of your negotiating style

Determine the most effective negotiation strategies and methods for different situations

Gain buy-in from others, even when they have more authority

Use the power of proactive questioning and critical listening to consistently influence others at all levels

Sauder School of Business Main Campus

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