Content

Organisations need to ensure that the operations through which they make and deliver goods and/or services to their customers are not only effective and efficient but also sustainable. It is through their day-to-day operations that organisations create value for their customers and other stakeholders (such as investors and employees).

Through this unit you will develop an understanding of the nature and management of operations in different business contexts, covering both goods-producing and service-providing organisations. You will learn how operations can be planned, developed, measured and controlled to achieve desired outcomes – high-quality goods and services that delight customers – and fulfil the strategic plans of the organisation.

Assessment

Unit Fee Information

Student Contribution Rate*

Student Contribution Rate**

Fee rate - Domestic Students

Fee rate - International students

$1283

$1283

$2672

$2837

* Rate for all CSP students, except for those who commenced Education and Nursing units pre 2010** Rate for CSP students who commenced Education and Nursing units pre 2010Please note: Unit fees listed do not apply to Deakin Prime students.