Randy, try downloading / installing the Tib Mounter patch from our MVP User Tools folder on Google Drive - this was produced for issues with mounting images on 2016 but not needed for later versions of the product. The patch can be uninstalled again via the normal Control Panel > Add remove programs option if it doesn't help.

That seems to have fixed it. Once installed it didn't say anything about a reboot, unless I missed it, and it didn't work until I rebooted. now I can mount the last incremental in the set and it seems to have everything in it.

I have the same issue. I'm using ATIH 2016 under Windows 10. Build 6595.

I cannot access the files within the TIB files using Windows Explorer. If I try that it continually asks me for the first and last incremental. I'm using Incremental backups.

If I try to mount a TIB file (either the initial full version or an incremental version) it ends with an error message (cannot mount).

I'm certain that I used to be able to simply double click on a TIB file and identify the correct date and file and extract it from the TIB file (but that might have been under a previous version of ATIH.

This morning I was notified of a "special price" on a 3 user upgrade from ATIH 2016 to ATIH 2018. I upgraded and installed the 2018 version. I can now use Windows File Explorer (in Windows 10) to poke around my incremental backups and see individual files easily.

I still had some trouble mounting TIB files but I think I resolved that by uninstalling the TIB Mounter Patch that I installed a week ago and rebooting. Mounting a TIB file now seems to work well.

I followed the installation instructions and simply installed the 2018 version over the 2016 version and the software seems to have upgraded properly.

I'm not thrilled at the need to upgrade so soon, especially since the mounting and the file explorer issues didn't seem to be a problem historically but I don't want to use this forum as a complaint center.

Anything I should be on the lookout for? Thanks for the valuable assistance!

Glad that upgrading to ATI 2018 looks to have resolved the issue with opening / mounting .tib files, though I agree that this shouldn't have been necessary.

There are quite a few differences for 2018, the key one being the integration of Acronis Active Protection (anti-ransomware) which you may need to make provision for with any other security software you have installed (white listing for both applications).

Acronis Drive will also make an appearance which may not have been present in 2016.

There are other changes to the look & feel in the GUI, plus also the default 'Simple' version of the Rescue media now will use your Windows Recovery Environment files to produce a WinPE media version..