I have just received a new Dell Vostro 200. Norton was causing problems so I uninstalled it and added McAfee Security Center. Now Poco 3.3 can send email but cannot receive email.

When I attempt to get email, Poco just briefly shows the number of message headers on the ISP server and then switches to say "No messages on server". Checking with a webmail browser, the email is there and the header count matches what Poco reported at first.

Is there a fix? I have Poco.exe listed as "Trusted" and "Full Access" in McAfee.

A second question. I thought about trying Poco 4 or Poco 4.5 to see if McAfee will play nice with a newer version. Can I install the trial version of Poco 4.5 without messing up my 3.3 installation?

odwill wrote:I have just received a new Dell Vostro 200. Norton was causing problems so I uninstalled it and added McAfee Security Center.

You removed Norton through Software and afterwards you rebooted your computer to install McAfee.Did you also use the Norton Removal Tool to clean up the leftovers

This tool will remove what's left behind, although you still need to use a good registry cleaner, like RegSupreme Pro, Ace Utilities or a free one like Ccleaner and manually delete Symantecs mess on your computer, prior to installing another antivirus.Otherwise you'll run into trouble.

Now Poco 3.3 can send email but cannot receive email.

Does Poco give you an error message? Press F12 to see the log.

When I attempt to get email, Poco just briefly shows the number of message headers on the ISP server and then switches to say "No messages on server". Checking with a webmail browser, the email is there and the header count matches what Poco reported at first.

Strange, however it may be due to Nortons leftover which will conflict with McAfee or any other AV. Trust me, I've had Norton before, so I know what I'm talking about.

Is there a fix? I have Poco.exe listed as "Trusted" and "Full Access" in McAfee.

Don't have a fix right now, only the info I posted above about the removal from your previous antivirus.

If there's an error, maybe we'll find the solution as well, but first try to clean up your PC. Uninstall McAfee first, reboot and apply those procedures.

A second question. I thought about trying Poco 4 or Poco 4.5 to see if McAfee will play nice with a newer version. Can I install the trial version of Poco 4.5 without messing up my 3.3 installation?

Try the latest version, which is 4.5. You can install the trial and point from within to the directories you'll need.

Also this new version uses another index, namely *.IDB, instead of *.IDX. It speeds up things compared to Poco 3, so your mailboxes will be reindexed on startup.

Hope you'll like the new features, improvements.

Last edited by Eric on Tue Sep 25, 2007 11:08 pm, edited 1 time in total.