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Memberships and Admissions

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Memberships

All Inclusive and Level 2 fitness members have access to Oshawa's swimming pools during operational hours as well as the walking track at the Delpark Homes Centre formerly Legends Centre and the running track in the Civic Dome at the Civic Recreation Complex. Each fitness centre offers a variety of fitness programs to choose from.

Level 1 - Swim, Skate and Walk Membership

This membership entitles you to access the following at no extra charge:

Membership Add-ons

If you want more, why not customize your membership for greater services with a group fitness membership add-on or racquet sports add-on. Both add-ons are available with either a level 1 or level 2 membership. Group fitness membership add-ons are available to purchase prior to the fall, winter, spring or summer program sessions.

Membership frequently asked questions

Do you have a question about membership details? Please review our most frequently asked questions and answers below. If your question is still unanswered, we're here to get you the information you need. Please contact us and we will be happy to assist you further.

When I buy a membership, do I sign a contract?

Yes. Each member is required to sign a contract/waiver at the time of purchase.

If I buy a membership on the 22nd of the month, is the fee for the first month pro-rated?

A pro-rated payment for the remaining days in the month is due immediately if you plan to make pre-authorized monthly payments on a 6-month or 12-month membership. Payment for 1-month and 3-month memberships is required in full at the time of purchase.

Does the City of Oshawa offer monthly payment options? What methods of payment are accepted?

Monthly pre-authorized payment options are available for 6-month and 12-month memberships. Credit card (American Express, MasterCard, Visa) and electronic funds transfer (E.F.T.) payments are accepted. Monthly payment options are not available for 1-month and 3-month memberships.

If my credit card or banking information changes, is there a minimum number of days notice required for the change? Can I provide the notification by phone or do I have to provide it in person?

Pre-authorized payments are processed the first business day of the month. Visit one of the City of Oshawa's recreation facilities in person by the last business day of the month to advise your change in payment information for the following month's payment. You will be required to complete a pre-authorized membership payment information update form.

If I buy a 6-month or 12-month membership on the 8th of the month, are my monthly pre-authorized payments due on the 8th of each month?

A pro-rated payment is required upfront for the days between the 8th and the end of that month. Subsequent pre-authorized payments are processed on the first business day of each month for the term of your membership contract.

I have purchased a membership and I am on a pre-authorized monthly payment plan. If fees increase within my membership term, do my monthly payments increase or do they remain the same?

Monthly payments remain the same for the term of your contract. The new fee is applied upon renewal.

If my pre-authorized monthly payment is declined or returned by the financial institution, will I incur a service charge? How do I provide my monthly payment?

All electronic funds transfer (E.F.T.) payments returned by the bank are subject to a $35 service charge. There is no service charge from the City of Oshawa for declined credit card membership payments. Payment can be provided in person at one of the City of Oshawa's recreation facilities by cash, debit, or credit card (American Express, MasterCard, Visa).

Is the expiry date of my membership based on the date of the purchase? For example, if I buy a 12-month membership on June 8, 2017, does it expire on June 30, 2018?

The expiry date is one day prior to the anniversary date of purchase. In the example provided, the expiry date would be June 7, 2018.

I lost my membership card. Is there a charge for a replacement card?

The fee for a replacement card is $5.01.

Can I put my membership on hold?

You will have to cancel your membership and pay an administrative fee. An administrative fee of $10.99 applies per membership plan. If you are cancelling due to medical reasons, the administrative fee will be waived if you provide a medical note from your doctor.

Am I able to cancel my membership at any time? What is the penalty for doing so?

Memberships can be cancelled at any time. Cancellation of a membership on monthly pre-authorized payments is effective the first day of the month following the cancellation request. An administrative fee of $10.99 applies per membership plan. If you are cancelling due to medical reasons, the administrative fee will be waived if you provide a medical note from your doctor.

What is the best method for cancelling my membership? Can I cancel over the phone or do I have to come into a recreation facility to cancel in person

Membership cancellations are completed in person. Visit one of the City of Oshawa's recreation facilities to complete a membership cancellation form and provide payment for applicable administrative fees.

How do I renew my membership?

Complete a new contract and if you are paying by electronic funds transfer (E.F.T.), please provide a new void cheque. With a credit card payment, please provide us with the credit card number.

Why does my child need to take Teen Weight Training?

Teen Weight Training is for youth 13 to 17 years of age. It provides insight into how to safely use weights and equipment in the fitness centre. It is free with a Level 2 membership and youth must register and complete the 4 hour course before using the fitness centre.