I was wondering, will the showmypc private server work in a intranet?i want to ditch VNC and use somthing more robust. The office hace about 100 users wich need remote support and is connected by a dedicated link.

showmypc 2012-03-23 10:47:10 Does show my pc work on Intranet?

Alejandro,

Yes ShowMyPC will work in a intranet, are support agents and the 100 users getting support are all inside the same network?
Also to clarify ShowMyPC internally uses a version of TightVNC over a secure SSH channel.

Alejandro 2012-03-23 11:29:27 Does show my pc work on Intranet?

Is a extended VLAN, with at lest 10 segments, all reachable from any point of the network. Is the SSH server needed in this scenario?
We are now using RealVNC Free edition, without any secure communication

showmypc 2012-03-23 12:26:07 Does show my pc work on Intranet?

SSH Server is useful in cases, (if SSH server is outside your network) to make the connection secure and also helps you get to the PCs from in or outside you LAN.

Do you want the session to be started by the client when they need help, or do you want the service to be installed permanently unattended where you can get in and out of any PCs anytime.

Alejandro 2012-03-23 12:34:15 Does show my pc work on Intranet?

I need both options. standard user must have the service running all the time and VIP users must agree to the remote support

showmypc 2012-03-23 13:50:18 Does show my pc work on Intranet?

Yes you will need SSH server running to keep the process simple, you can use a Virtual Machine or one of the PCs to setup that up.

Alejandro 2012-03-23 14:50:45 Does show my pc work on Intranet?

Thank you for your answers. I'm setting a public SSH and test-drive the software for a final evaluation.

regards,
Alejandro

showmypc 2012-03-23 16:03:45 Does show my pc work on Intranet?

Ok sure, you may setup the server and submit this request and reply once ready.
https://assured.showmypc.com/users/request-private-showmypc-server.html

Alejandro 2012-03-28 07:47:33 Does show my pc work on Intranet?

Hello
One last question. What is the number of ongoings meetings means. Is the number of concurrent support sessions?

showmypc 2012-03-28 10:00:44 Does show my pc work on Intranet?

Yes it is the same as concurrent sessions.

Alejandro 2012-03-28 10:38:20 Does show my pc work on Intranet?

I'm about to purchase the unlimetd option of a private server.
What is the requirement list for the server. Is there a minimun RAM or HDD space? How about the CPU? Will i need a separate SSH server? Is there a Installation or a Planning guide?

showmypc 2012-03-28 11:13:32 Does show my pc work on Intranet?

Here are some of the details of the Hardware and Software of the SSH server.
https://assured.showmypc.com/hosting/hosting-requirements.html

showmypc 2012-03-28 11:13:36 Does show my pc work on Intranet?

Here are some of the details of the Hardware and Software of the SSH server.
https://assured.showmypc.com/hosting/hosting-requirements.html

Alejandro 2012-03-28 12:00:05 Does show my pc work on Intranet?

OK, i've already see that detail. The client's network where showmypc is gonna be implemented doesn't allow access to the internet (by client's rules). Does the ssh server need to be in a public ip? can it be inside the client's network? does the application connect to it by resolving ip or name?

Other thing, you don't show the cost for support and maintenance. Are the application upgrades and improvement included for an amount of time, let's say, a year?

showmypc 2012-03-28 13:16:11 Does show my pc work on Intranet?

We can build you a system where ShowMyPC will not need an external network. So in that case it will not need a public IP address.

For the application we recommend using a host name, since you can change the IP without changing anything.

Unless you have any specific requirements or change we do not impose any additional cost.
We help you setup initially, after that your network staff has to keep the server up and running.

The upgrades and support is provided free for first 1 year.
If any customization are requested, they are not included and are handled based on specific request.
After 1 st year the total cost of any single upgrade is 25% cost of the same product.