Administrator and user roles

Access to account information and the ability to create and authorise transactions are determined by your Business Online user role. There are 3 user roles within Business Online Banking: Administrator, Authoriser and Creator / Viewer.

The Business Online administrator has the highest level of access to all accounts and functions. They will manage the Business Online access of the other users e.g issue / reset passwords, limit users access to particular accounts and functions.

Administrators have default access to all accounts and functions.

The Administrator can:

issue/reset other users’ passwords

assign, disable or restrict access to accounts or functions

set transaction dollar limits for users

view details of other users

set up or delete Creator/Viewer users

create and authorise transactions for processing

register the mobile phone numbers of other users

(Note: mobile numbers are mandatory for sending International Payments)

The Administrator cannot:

reset their own password—this can only be done by another administrator or the Business Online Helpdesk

add new authorisers or administrators—this can only be done by completing the Making Changes Form

Single/dual Administration

You can select a single or dual administration option. Dual administration requires a second administrator to authorise the following changes to user access to Business Online.

issue/reset passwords

assigning access rights and transaction limits

editing users details and access

creating new Creator/Viewer users

deleting users who have left the company

For companies, NPOs or clubs we strongly recommend that at least one administrator is the account owner.

How many Administrators should I have?

You should nominate a minimum of two administrators if your administration rule is single.

You should nominate a minimum of three administrators if your administration rule is dual, to provide coverage during periods of absence/leave.

These users can only create or view transactions but not authorise them. The users are created and managed by the Administrators once Business Online is established.

Creator/Viewers are not nominated during Business Online registration. The administrator may set up and administer as many Creator/Viewer user logins as they need. By default Creator/Viewers do not have access to any accounts or functions.