Biggest benefits

The biggest benefit of the software was the automation of their internal processes, allowing them to get real-time information when customers called in and improved the level of customer service.

kmG Hauling

streamlines back-office operations with AMCS Platform

kmG is a family-owned waste and recycling company founded in 2002. Since 2002, they have provided commercial, industrial, and residential entities with safe, earth-conscious waste removal solutions. They specialize in the collection and disposal of trash, recycling, bulk, construction and demolition (C&D) and other debris from commercial and residential communities in D.C., Maryland, and Virginia.

kmG Hauling was built on the principle that customer service would be what separated the company from the competition. It was important to kmG to find a technology partner that would help them get to that higher level of service and they found that with AMCS.

The Challenge

Prior to the implementation of the AMCS Platform: Enterprise Management solution, most of kmG Hauling’s office operations were manual processes. Billing was handled through QuickBooks, while routing was done using Excel and then manually updated when services changed. When there was a need for a work order to be generated, it was manually done, making it time consuming and a challenge to track and manage efficiently. kmG Hauling needed a way to migrate all their data and consolidate it into one system to improve their operational efficiency and enhance their customer service. kmG Hauling recognized the need to find a solution that would replace the manual systems by finding a solution that would support their efforts and provide better efficiencies.

The Solution

They chose AMCS for many reasons, but two key things resonated for them. The primary one was that AMCS is focused on the waste management industry and understands the waste business and the second one is the robust solution that allows kmG to have everything in one place, which has improved efficiency, prevented revenue leakage and standardized their back-office operations.

The Benefits

The biggest benefit of the software was the automation of their internal processes, allowing them to get real-time information when customers called in and improved the level of customer service.

Automation of internal processes

Access to real-time customer data

Migrate and consolidate all data into one system

Quickly communicate with drivers with detailed information

Improved overall level of customer service to kmG’s customers.

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Alzeda Peach

Finance Coordinator

I currently work in accounts receivable, so I handle all of the finance aspects for the company. I absolutely love using the AMCS Platform, because it makes my life so much easier. I went from detailed paperwork and excel worksheets to this, it’s been a blessing.

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