Why am I getting this "Your device does not support HDCP" message?

Hi I'm new here and I was wondering if someone in this forum can help me.I just got HD cable from Time Warner Cable today and the cable box I got is a Pioneer BD-V3510HD.When I connect the cable box to my Acer 21.5" H213H computer monitor through DVI I get a grey screen that says my monitor is not HDCP compatible.I know my monitor is HDCP compatible because it says so on the box and I'm also able to watch Blu Ray movies on my PS3,which I have connected through HDMI.If my monitor wasn't HDCP compatible then I wouldn't be able to watch Blu Rays on it so why am I getting this message if it is HDCP?Do you think I should invest in a DVI to HDMI cable and connect the cable box through my monitor's HDMI port or should I call up TWC and have them send me a replacement?Thank you in advance.

Hi I'm new here and I was wondering if someone in this forum can help me.I just got HD cable from Time Warner Cable today and the cable box I got is a Pioneer BD-V3510HD.When I connect the cable box to my Acer 21.5" H213H computer monitor through DVI I get a grey screen that says my monitor is not HDCP compatible.I know my monitor is HDCP compatible because it says so on the box and I'm also able to watch Blu Ray movies on my PS3,which I have connected through HDMI.If my monitor wasn't HDCP compatible then I wouldn't be able to watch Blu Rays on it so why am I getting this message if it is HDCP?Do you think I should invest in a DVI to HDMI cable and connect the cable box through my monitor's HDMI port or should I call up TWC and have them send me a replacement?Thank you in advance.

Where did you get the cable box from? If it is not time warners, that may be your problem

I actually have the same problem. Box is also BD-V3510HD and it IS from Time Warner Cable. Component video connection works fine except that there is a minor bug for my TV (Syntax Olevia LT30HV) with the component video which disappears when there is fast action, etc. Anyway, I thought I would give it a shot and see whether the DVI connection would not have the same bug. I bought DVI-D dual link cables and when I connected my DVI/HDCP port on my TV to the DVI output on the cable box, I got the grey screen with the "your device is not HDCP compatible..." message. I actually think that it is a problem with the cable box. It is very surprising that an HD cable box also does not have HDMI outputs. Anyway I have spoken with 3 "technical" support people at TWC and I happened to know more than they do -- in fact 2 of them do not even know what a DVI port is! Quite frustrating. I also have a Scientific Atlanta cable box at home and will try that tomorrow to see if I get the same error message. The first tech asked me to reboot the box and then try turning on the TV first and then the box, but that did not work. He also asked me to go to settings, and change the "audio digital" setting to HDMI -- however, that option is not even there -- how would it, anyway, since there is no HDMI port on the cable box. And these are only the audio settings anyway and not the video settings, for which I cannot find any settings on the box. So my problem is still unresolved -- if anyone has a suggestion, it would be welcome.

Khaos_Knight, I doubt that getting a DVI-HMDI cable and using your monitor's HDMI input might solve the problem if the problem lies with the cable box. It could just be that the DVI port on the cable box has not been enabled or that a simple firmware upgrade might actually fix this. If only the TWC tech support people actually knew what we wanted, it would help greatly. They kept telling me that I needed to use the component video outputs and I told them that I WAS using them but needed to try the DVI connection! The first person seemed knowledgable but unfortunately I got disconnected and since I do not have his ID number there is no way for me to get back to him.

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Originally Posted by Khaos_Knight

Hi I'm new here and I was wondering if someone in this forum can help me.I just got HD cable from Time Warner Cable today and the cable box I got is a Pioneer BD-V3510HD.When I connect the cable box to my Acer 21.5" H213H computer monitor through DVI I get a grey screen that says my monitor is not HDCP compatible.I know my monitor is HDCP compatible because it says so on the box and I'm also able to watch Blu Ray movies on my PS3,which I have connected through HDMI.If my monitor wasn't HDCP compatible then I wouldn't be able to watch Blu Rays on it so why am I getting this message if it is HDCP?Do you think I should invest in a DVI to HDMI cable and connect the cable box through my monitor's HDMI port or should I call up TWC and have them send me a replacement?Thank you in advance.