them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?

i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds

them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?

i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds

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Aye it is a hell of a lot more efficient and cheaper to use call routing but more often than not the people setting these things up do not consider user experience.

them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?

i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds

them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?

i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds

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That would be the right plan if the purpose of the customer service helpline was to actually help the customer, rather than its actual purpose, to pretend to be helpful while deflecting any grief away from the management responsible for the fiasco you're calling up about, and ensure the only person you ever get to speak to is some poor sod they've chained to a headset

them numbered options drive me round the bend. is it honestly better for companies to have a computer dealing with customers for the first few minutes of their experience?

i just want to speak to a human, tell them what i want, then have them connect me to the right department in one go. i was on the phone to a hire car company and went all the way through about 20 options, got a point where it was actually ringing, the phone rang out and the call ended. i then had to do it all again twice. i was sick as a bastard by the time i got to speak to someone, who sorted the problem in 30 seconds

Aye it is a hell of a lot more efficient and cheaper to use call routing but more often than not the people setting these things up do not consider user experience.

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thats what i was thinking. i had a violently angry attitude towards Europcar (the company) before i'd even had a chance to speak to anyone, cos the options were fucking stupid, the voice was slow, and it rang out in the end and cut me off. i'm not going to judge a company purely on that experience, but its not good customer relations surely

thats what i was thinking. i had a violently angry attitude towards Europcar (the company) before i'd even had a chance to speak to anyone, cos the options were fucking stupid, the voice was slow, and it rang out in the end and cut me off. i'm not going to judge a company purely on that experience, but its not good customer relations surely

thats what i was thinking. i had a violently angry attitude towards Europcar (the company) before i'd even had a chance to speak to anyone, cos the options were fucking stupid, the voice was slow, and it rang out in the end and cut me off. i'm not going to judge a company purely on that experience, but its not good customer relations surely

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They probably spends hundreds of thousands on designing the user experience for their web customer journey but nowt for the phone.

I hate when you have to type in you account number, date of birth and other shite for you to get through to someone and then they ask for the same fucking information you just fucked o with typing it in.

I hate it when you get a few bars of music then it keeps saying "you are in a queue please hold." I know I'm in a bloody queue so just let me listen to your tunes in peace. Apart from if it's Greensleeves on a Stylophone. That should be burned in hell.

Was on hold for 40 mins trying to get through to my insurance on Friday, got through at 17:27, lad took a few basic details, put me on hold for a minute, then came back and said the office is closed now (17.30) we'll call you back Monday

Call centres set up for the general population are by design awful, to put as many off as possible. I've worked on a few Technical Service Desks where the customer pays for a certain level of service, usually something like 98% answered (by a human) within 20 seconds or some such - if the Desk is ran by the same firm you're trying to speak to you may as well write to them, it may be quicker

Was on hold for 40 mins trying to get through to my insurance on Friday, got through at 17:27, lad took a few basic details, put me on hold for a minute, then came back and said the office is closed now (17.30) we'll call you back Monday