Effective Communications for caseworkers

There is a lot involved in managing casework, but one key aspect which is often overlooked is the integral importance of having high level inter-personal skills. Key amongst those are competent communications skills.

In recognition that soft skills enable caseworkers to effectively do their job better, this course serves as an advanced communications training module in which delegates will be given the opportunity to learn new techniques and further enhance their existing ability. The course covers all relevant aspects of communications skills for caseworkers, including the use of verbal and non verbal communication, effective negotiating skills, problem solving and is packed with focused case studies aimed at teaching how to reach positive conclusions when communicating less favorable enquiry outcomes.

Key featues of this day will include dealing with telephone enquiries and using linguistic tactics to reduce the potentiality of challenging verbal exchanges.Other techniques will also be uncovered in this highly interactive training course aimed at enhancing caseworkers' ability to communicate to the public.