Hi, I'm sorry about the issue. Do you have a windows or mac computer? Please click on the website below to download / install the program MyDrive Connect in order to get started: https://www.tomtom.com/en_gb/mytomtom/getstarted/deviceselector.jsp , then click on Download MyDrive Connect to download and install. Please reply at the box below to continue troubleshooting. Thank you.

Viet - Technician and other Electronics Specialists are ready to help you

Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=6afafe1f-7b8c-4700-a449-1ab0c0659e1f, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Please click on the website below in order to connect remotely with me:http://tinyurl.com/n9aehtb, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Also, here is the manual for your TomTom device:http://download.tomtom.com/open/manuals/non-LIVE/html/en-gb/index.htmhttp://download.tomtom.com/open/manuals/non-LIVE/refman/TomTom-EU-non-LIVE-RG-en-gb.pdf If you need help with anything else, please come back any time. Thank you.

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