Thursday, June 2, 2011

Yep, my family went without TV and internet for 4 days, thanks to AT&T. Normally, I love their service. The customer service is great on the phone, the techs are great when they come out. But this time, well, they blew it. BIG time! And not just once. No, they blew it over and over again.

So without going into too much boring detail, I’ll just tell you that somehow they (“they” meaning the people NOT in St. Louis, where I am) decided I was part of a system outage, which I most definitely was not. One guy even told me that all of Missouri was out! So they kept canceling my service calls. Without telling me. Or calling me.

So after each missed service call, I’d call them, they’d tell me there is an outage, I’d tell them there isn’t, they’d call the dispatcher and tell them that information and reschedule the call, and the whole cycle would begin again. And again. 4 times, in fact. Until I finally got fed up enough and smart enough to demand that whether there is an outage or not I wanted a tech out there NOW and let me talk to a manager NOW. That worked!

Now I will say, that the guy that came out here was awesome and finally found the problem (thanks, dude!) and wouldn’t leave until he was sure all of our computers and TVs were working properly.

So our family is back to normal. The boys and I laid in bed this morning and watched Young Frankenstein. LOVE that movie! And even though most of the jokes went over their heads, they loved their first Mel Brooks movie, too!

All I have left to do is to call AT&T back and demand some compensation. I’ll have to get Mel Brooks and Gene Wilder out of my head and muster up some of that anger again!