Specifications

Specifications include,
but are not limited to:MECC currently utilizes
nearly 200 different policy and procedure guides
for categorizingincoming calls for public safety
service from City of Minneapolis residents and
visitors.These policies and procedures must be
taught to all new staff. Existing staff are
expected toretain and instantly recall
information related to processing and
dispatching various calltypes. In an emergency,
it can be difficult to instantly recall specific
policy requirementswhile simultaneously speaking
to callers who may be injured, upset or
frightened.The City desires to assist MECC staff
in performing essential job tasks in a more
organizedand efficient manner. A primary goal
for this project is to improve call processing
foremergency Police and Fire calls for service.
Emergency medical calls for 911 in
Minneapolisare currently transferred to the EMS
providers (Hennepin Emergency Medical Services
andNorth Memorial Ambulance Services) both of
which use professional call handling softwarefor
these emergency medical situations. The City
desires to discuss with the awardedConsultant
options for retaining the EMS calls rather than
transferring them. Part of thisdiscussion could
include the option to retain the EMS calls in a
Phase II approach. The Cityseeks to purchase a
911 Call Handling Protocol Software System to
enable EmergencyTelecommunicators to easily
provide life-saving instructions to callers and
that implements acomprehensive training and
evaluation solution for Emergency
Telecommunicators andquality assurance personnel.