MG375 Production & Operations Mgmt

for U1T 2008

Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

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Course Description: Study of the design. Planning and operations and control of manufacturing, processes, material management, inventory quality control systems, work measurement and production standards. 3:0:3 Prerequisites: MA120, FI360, MG352, or equivalents.

Educational Philosophy:

I believe that all students can and do learn through an interactive multidisciplinary approach. This may include multimedia, tests, practical applications, theory, and open discussions. Quizzes, examinations, and writings will demonstrate comprehension as well as the ability to apply concepts of management.

Learning Outcomes:Core Learning Outcomes

Define the term “operations management.”

List four types of focus dimensions used in operations management.

List three ways to develop new products.

List three types of processes.

Define the term “service” in relation to operation management.

Explain the use or purpose for business process reengineering.

Describe the cycle of product quality.

Explain the term “material requirements planning” (MRP).

Core Assessment:

All ParkUniversity courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities.

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions.

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours.

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Class Assessment: Examinations, quizzes, projects, written papers and a final.

Grading:

Assignment

Due Date

Points per Week

Total Points In Course

Submitting an answer to a discussion question

By end of the week (weeks 1-8)

2

16

Responding to a submitted discussion question (other than your own)

By end of the week (weeks 1-8)

2

16

Submitting answers to a homework problem

By end of the week (weeks 1-8)

2

16

Responding to a submitted homework question (other than your own)

By end of the week (weeks 1-8)

2

16

Submitting a project assignment

By end of the week (weeks 2-7)

2

12

Compiling and submitting a complete and integrated project document

By end of the week (week 8)

16

16

Submitting answers to a quiz

By end of the week (weeks 1-7)

10

70

Submitting a lessons learned assignment

By end of the week (weeks 1-8)

2

16

Completing a proctored final exam

By end of the week (week 8)

100

100

Total

278

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.

Late Submission of Course Materials:

Each week's work must be completed by the end of that week (Midnight MST on Sunday). Assignments received after this time will receive a 50% reduction in points. Assignments received more than two weeks late will not receive any credit.

Classroom Rules of Conduct: Students are expected to act in a respectable manner at all times.

Course Topic/Dates/Assignments:

Week 1: Operations Strategy & Managing Change

Overview & Introductions: Review the syllabus, course policies, and assignment schedule. Write a paragraph about yourself and submit it to the classroom.

Lecture: Read the lecture on Historical Development of Oprations Management

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 20, 43, or 146. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom. Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 44, or 146. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project:Review possibilities for an individual project. During the course you will be developing a project plan for an activity with which you are familiar. You should choose a simple activity from your personal life or one at work. The activity should have a definite beginning, a definite completion point, milestones to be achieved, and resources to be applied. The project must involve more than one person. Submit your project description to the classroom. Also send it to the instructor by e-mail for approval and comments. Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 20, 43, or 145 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 2: Process Analysis & Project Management

Lecture: Read the lecture on General Guidelines for Learning

Reading Assignment:Operations Management for Competitive Advantage Chapters 3, 5, Technical Note 5, Text CD Video (Work Breakdown Structure), Text CD Video (Project Management Scheduleing), Text CD Video (Made for You - Process Design)Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 97, 174, or 204. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 98, 103, 174, or 204. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project:Write a statement of work for your individual project plan. The statement of work should be in general terms and include a written narrative giving the project a name, objectives to be achieved by the project, when the project begins and ends, major milestones during the project with associated results or deliverables, how each deliverable will be measured to determine success or failure of the associated milestone, and written reports that will be generated during the project. Submit the statement of work to the classroom for peer and instructor review.Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 94,172, or 202. and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 3: Process Selection & Design

Lecture: Use of Project Concepts in Operations Management

Reading Assignment:Operations Management for Competitive Advantage Chapters 4, 6, 7, Technical Note 6, Text CD Video (PPM/Job Shop), Text CD Video (PPM/Batch), Text CD Video (PPM/Assembly Line - Ford), Text CD Video (Hotel Service Overview), Text CD Video (Service Staffing)Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 129, 221, 253, or 284. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 129, 222, 254, or 284. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project:Write a work breakdown structure statement for your individual project plan. The workbreakdown structure should define the hierarchy of project tasks and associated work packages and include a structure showing tasks with associated subtasks. Submit the work breakdown structure statement to the classroom for peer and instructor review.Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 126, 220, 249, or 284 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from page 312, 339, 366, or 392. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from page 313, 339,366 or 392. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Write an organizational structure for your individual project plan. Present the structure for the project as a pure project, functional project, and matrix project. Show the responsibilities of individuals in the organization, responsibilities of individuals, reporting relationships between individuals for each project structure. Identify the structure to be used and indicate what work will be assigned to each part of the structure. Submit the organizational structure to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from page 309, 338, 364, or 392 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from page 423, 443, or 462. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from page 424, 443, or 462. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project:Develop a schedule for your individual project plan. Include the tasks, subtasks, and activities shown on the work breakdown structure as they relate to milestones shown in the statement of work. Identify the time required to complete the tasks, subtasks, and activities. Show the sequence of tasks, subtasks, and activities and how they relate to each other including dependencies and precedence relationships. Identify the critical path for the schedule. Submit the schedule to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from page 423, 443, or 461 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University 2007-2008 Undergraduate Catalog Page 85-86

Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2007-2008 Undergraduate Catalog Page 85

The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.

Work missed through unexcused absences must also be made up within the semester/term of enrollment.

Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.

In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".

A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.

Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.

Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Rubric

Competency

Exceeds Expectation (3)

Meets Expectation (2)

Does Not Meet Expectation (1)

No Evidence (0)

Synthesis Outcomes1

The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems

The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems

The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems

The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems

Analysis Outcomes6, 8

The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning

The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning

The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning

The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning

Evaluation Outcomes5

The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service

The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service

The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service

The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service

Terminology Outcomes3, 4

The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products

The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products

The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products

The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products

The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products

Application Outcomes6

The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management

The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management

The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management

The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management

Whole Artifact Outcomes7, 8

The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP)

The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP)

The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP)

The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP)

Component Outcomes2, 4

The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management

The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management

The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management

The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management

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