The value of being lean

Throughout our company, from the refinery to coin production, from e-business to packaging
and marketing, Lean Enterprise principles have been put into practice to eliminate waste and
enhance efficiency. Every day we become more responsive, flexible and adaptive to the dynamic
environment in which we do business.

For example, we have reduced lead times in new product development, in engraving, in die
production and bullion production. We have introduced bar coding in our plants to enable
real-time inventory tracking. We have also made our shipping system more responsive, to
facilitate rapid order fulfillment.

Focusing on the customer

A Lean Enterprise is more flexible, more agile - and more focused on customers. A perfect
example of this is the Mint's decision to limit the mintages of our collector products: by
restricting the number of coins made available to the public, the Mint enhances their appeal in
secondary trading and increases the coins' value for dealers and collectors.

CSR Vision Statement

Coins change. Our values don't.

To celebrate and honour our employees with the same passion with which we celebrate and commemorate Canada's heritage, values and culture; to minimize our impact on the environment to the same extent that we celebrate the planet's natural beauty; to be as innovative in our approach to making a meaningful difference in our communities as we are in creating our products. These values define what it means to be a 21st century mint and are essential to our vision: To be the best mint in the world.

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You can be assured that the Mint fully guarantees the superior quality and craftsmanship of its products. If you are not completely satisfied with your purchase, you can simply return it to us in its original packaging within 30 days and we will gladly offer you a replacement (subject to product availability) or send you a full refund. In the case of a defective product, we will accept the return up to one year from the date of purchase.