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Service Level Monitoring

Monitoring of SLAs in real time

As a part of service level monitoring, compliance with the Service Level Agreements (SLAs) is monitored in order to detect or avoid impending violations at an early stage. To ensure this, an alert must be started if the defined threshold values are exceeded. It must be made clear which service is involved and where exactly the cause of the error lies.

The Service Level Monitor

The Service Level Monitor integrated in the ZIS System monitors SLAs in real time. The system supports freely definable service times, takes into account individual holiday calendars and company-specific maintenance intervals.

For a transparent view of the SLAs, all structure information and event states are stored in the system. Extensive dashboards and reporting capabilities as well as integrated alarm management make the ZIS Service Level Monitor an indispensable tool in the area of Business Service Monitoring.

LeuTek Service Level Monitoring ‒ Key Facts

Real time calculation of service level availabilities

Clear Dashboards

Revision-proof correction & commenting

Freely definable service times, taking into account holidays and planned maintenance times

Various SLA definitions

Proactive alerting in case of threshold violations

Historization of service structures

Comprehensive reports out-of-the-box

Do you have any questions?

Do you have questions on the company or on the LeuTek services? Or do you want to contact a responsible person? We would be glad to help you with your request and connect you to the correct person.