Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference. The integration will help businesses build and maintain conversational IVR flows that route callers more efficiently, by using artificial intelligence to recognize not only what consumers are saying, but also their intent.

Critics of a $15 per hour minimum wage—as advocated by Bernie Sanders and the Democratic Party, and soon to be implemented in California and New York—point to the standard’s unintended consequences: fewer jobs, higher prices, and more workers replaced by robots. It could also have another unexpected effect: fewer rich kids. That’s one o

Recently, we asked people who worked in the food service industry if there were any insights about their job they wished restaurant patrons would know, and we got some great answers. Whether it’s about tipping, food orders, or how you should and shouldn’t treat the wait staff, these are the secrets to being a good customer.

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