Frequently Asked Questions

Support

Many events calculate the official time based on the time when the event officially started. The difference between chip time and gun time is quite simple. Most awards are based on GUN TIME – the time from the start of the race (gun) to when you cross the finish line as per IAAF, Athletics Canada, USATF, AIMS and International Awards standards. Chip Time is the time between when the athlete crossed the start mat and when the athlete reached the finish line.

Here’s an excerpt from the official rule book:

IAAF COMPETITION RULES 2014-2015 – Art 165.24e Note: The official time shall be the time elapsed between the firing of the starting gun (or the synchronised start signal) and the athlete reaching the finish line. However, the time elapsed between an athlete crossing the start line and the finish line can be made known to him, but will not be considered an official time.

N.B. More events are now using only Chip time for results posting. However, the overall awards are still based on Gun time

How do I know if my race is ranked using 'Gun Time' or 'Chip Time'?

Sportstats is not responsible for choosing which time will be used as the official time. This is the responsibility of the organisation committee of each race. In order to simplify the process, Sportstats is now using the term "Official time" to indicate the column used for ranking purposes. In the example below we can see that Guntime (red) is used for ranking purposes and Chiptime (blue) is shown for informational purposes only.

How can I see my splits and personal information?

From the results page, please click on the sign beside your name to expand your results information.

The expanded version of the results will look like the figure below. From this view, you will have access to all your information: split details, pace, personal information, photo links, link to download your finisher certificate and access to your previous Sportstats results.

How do I filter the results to only see the people in my category?

For each race, there exists an option to filter results by each category, as shown in the figure below.

Where do I go to see the photos of an event?

A link towards the event’s pictures will be present on our website only if Sportstats has an agreement with the photo company of the event. If there is an agreement, a camera icon
(
) will be present at the bottom of the athletes personal information box. Clicking on the icon will direct you to your race photos hosted on the photo company’s website. Please communicate with the photo company if you have any questions concerning the photos.

If the icon (
) is not present on the results page, please consult the event’s website or communicate with the event’s organizing committee for details concerning your photos.

Is it possible to remove my picture?

Sportstats only publishes a link towards the website of the photo company. The photo company is responsible of the photos of the event. If you wish to remove your photo from the site, please communicate with the photo company directly.

How can I fix my time or personal info?

If you think there is an error in the posted time or if there is a mistake in your personal information, the Sportstats correction team can assist you in correcting such errors.

Please fill out the correction form properly and add as many details as possible about the event, your result and the required correction to facilitate the process. We are timing over 800 events each year; make sure you are precise when filling out the form.

A results claim could fail for several reasons. Listed below are the most common error messages and their recommended solutions.

Your claim result request was rejected because your profile does not contain enough information to allow results claiming. Please click on Edit Profile to add the missing information.

Your account needs to have first and last name, date of birth, gender and email to claim a result. Action required: Complete your profile information by clicking on the picture icon in the top right corner of the page and select ‘Edit Profile’

Your claim result request was rejected because the result you are claiming is incomplete. Our team was notified and will get back to you shortly by email.

The result you are trying to claim is missing a name or gender. Action required: none. Our corrections team will indentify and address the issue. If any additional information is required, you will be contacted directly by our corrections team.

Your gender does not match the results gender.

Your gender does not match the listed gender on the results. An email is sent to our corrections team and they will address the issue. Action required: none.

Your age at the time of the race does not match the results age range specified in its category

Race result does not have age or your age does not match the listed range. An email is sent to our corrections team. Action required: none.

Your name does not match the results name.

The name on the result does not match the listed name on your profile. If you’ve had a name change since you ran the race please use the contact form to notify our team to update your results to the name you would like. You can find the correction form by
clicking here.

Why can't I find my result?

When searching for a result the data must be entered exactly as it was in the results listing. When unable to find a result here are some quick solutions that may resolve your issue:

Have you moved recently? Try searching for your name using a previous city of residence. Still no luck? Try searching for your results without the province included in the search, or even with only your name with no residence attached.

Check that the name you are searching for is the name you registered under. Did you register with your maiden name? Or maybe with a nick name or an abbreviation?

If you can’t find your name searching the site as a whole, try searching for the event distance you raced using the left hand search bar.

Once you’ve found the results page for your event try searching for your name or bib number directly.

What is the difference between the results, watch list and leaderboard tabs on a results page?

Results - displays results and progress when available for all athletes participating in the race and can be filtered by category.

Watch List - displays the results and progress when available for the athletes you have selected from the results or leaderboard tabs.

Leaderboard - displays results and progress when available for the top 10 athletes leading the race overall or the top 10 athletes for a specific category.

What is the difference between watch list and Sportstats Chronos live progress updates?

Watch list contains the athletes you selected from the results and leaderboard tabs. The list of athletes is stored as a browser cookie.

Sportstats Chronos Live progress updates are race progress and results messages posted to your Facebook or Twitter timeline for an athlete you chose while the event is live. A valid Facebook or Twitter account is required.

What's the difference between post to Facebook/Twitter and Sportstats Chronos progress updates?

Post to Facebook or Twitter provides you the ability to instantaneously post a customized message in addition to a standard progress or results message for a specific athlete on your Facebook or Twitter timeline.

Sportstats Chronos Live progress updates are race progress and results messages posted to your Facebook or Twitter timeline for an athlete you chose while the event is live. A valid Facebook or Twitter account is required.

Can I share my race times with my friends?

Yes, there is two ways to share your races times with your friends, when the race is live and when the race is completed.

When the race is live: You can use Sportstats Chronos Live progress updates to post your race progress and results (or another athlete's progress or results) to your Facebook or Twitter timelines. Simply log in to Facebook or Twitter and select the appropriate radio button associated with your name or another athlete's name in the results list.

When the race is completed: You can post to your Facebook or Twitter timelines your finish time (or the finish time of another athlete) from the athlete detail area. Simply click the Facebook or Twitter icons.