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This is our 2nd year to stay at the Best Western Stevens Inn in Carlsbad, NM. We traveled again to Carlsbad to enjoy the Christmas on the Pecos event. The hotel is old but has been very well taken care of. The rooms are very nice, especially clean with comfortable beds. I travel as a handicapped traveler. Their accessible room...

Once again we enjoyed The hotel to the fullest...this is our 12 th BEST WESTERN ...on this trip. They are all different but ALL have something special I am and wonderful to experience...the friendliness of the local workers is unbelievable and the advice they give ishelpful

This was a DECENT stay. Not exceptional. To be more specific....
I stayed 4 nights.
not a single employee here stands out as above and beyond. No one was overly pleasant, if pleasant at all. The bare minimum from any employee is what we received. If you are a Diamond Best Western member, don't expect an upgrade or a bottle...

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1Thank holly h

Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I am sorry your stay was not more enjoyable. I was disappointed to hear you say
that not any of our employees stood out. I expect much more from my staff. I appreciate your review and will address your concerns.
Thanks
Bobby Forrest G/M

It's quiet and comfortable. The king room we stayed in had a unique, pleasing design. The restaraunt was wonderful, and they have a hot breakfast. They are also pet friendly. We will definitely stay there next time we're in Carlsbad.

This hotel had no hot water and would not address the issue, said they couldn't make it hot for safety reasons. Front desk staff was horrible. I stay at many hotels during the year on business and most of them are Best Western, but I will not stay here again.

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Thank crabbott

Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I have adjusted the temperature on the boilers to a hotter level. You have to
be careful and not get the water to hot. I have also spoken with the front desk on
the importance of treating all of our guests cordially.
Thanks
Bobby Forrest G/M

Very clean, spacious and comfortable rooms. The staff was great. A newly employed young lady ( unfortunately I am unable to remember her name) checks us in, she was uncertain if she properly applied our Best Western Rewards. After check in, she researched and found everything applied correctly and made a point to inform us. Not everyone would have done...

This is an older "motel" type Best Western. The good is that it was clean and the room was huge. There were a lot of oil field workers staying there. That doesn't bother me, but some folks may get turned off by a lot full of muddy pick up trucks snd dusty oil workers staying there. As others have mentioned,...

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1Thank Jfk08865

Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

The oilfield workers are some of our very valued customers. The muddy trucks along with their vigorous work schedule makes them stand out from your typical hotel guests. All of our customers are very well appreciated. The ice machines are all working now . Thanks for your review. Bobby Forrest G/M

Very large hotel, has multiple units. We were in an older room. Very large and clean. Beds were very comfortable. On the main road so easy in and out. Breakfast was not very well organized when we went. Hot food was tepid, no ladle for oatmeal, coffee urns were consistently empty. Noted quite a few staff sitting around a table...

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Thank Lorna M

Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

I appreciate your review on TripAdvisor. I have spoken with our wait staff on the items you addressed in your review. They will be corrected. Thanks. Bobby Forrest

We stayed at this hotel one night on our way to Carlsbad Caverns. The room was very large and comfortable. We were able to get a room that was a one story which proved to be very quiet. The bed was comfortable and we both slept well. The breakfast was a pleasant surprise- a hot breakfast buffet with pancakes, eggs,...

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1Thank Sue W

Bobby F, General Manager at BEST WESTERN Stevens Inn, responded to this review

TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Priceline and Cancelon so you can book your BEST WESTERN Stevens Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:

Best Western Stevens Hotel Carlsbad

Carlsbad Best Western

Best Western Carlsbad

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