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Shipments and returns

Your pack shipment

Packages are generally dispatched within 3 days after receipt of payment and are shipped via Correos Spain with drop-off without signature. If you prefer delivery by UPS, Fedex, additional costs will be applied, so please contact us before ordering. Whichever shipment choice you make, we can provide you with a link to track your package online till the Spanish border.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes and envelopes are amply sized and your items are well-protected.

An International shipment has an average delivery timeframe of 6 to 10 business days once it leaves our facility. Rural locations may exceed this timeframe. Once an order is shipped, Support81 Spain Supportstore is not liable for the shipment! If a delivery is not made within 2 weeks, please contact your local post office first to verify customs clearance as they may be holding it. Customs policies vary from country to country. For regulation information, contact your country's Department of Customs. When purchasing from Support81 Spain Supportstore , the consignee is the importer of record and must comply with all laws and regulations of the destination country.

Unused and unopened Goods that do not meet the Buyer's requirement on delivery may be returned at the buyers expense to the Seller for a credit, within 14 days of delivery. Prior authorisation for return must be obtained before returning goods or they will be refused. Personalised items or custom made goods are non returnable unless faulty or supplied incorrectly.