A Guide to Building Customer Relationships and Sustaining Customer Loyalty With greater options than ever before, consumers are demanding more than just an excellent product. “The Superior Customer Experience" is for every front line team...

This e-book describes a method of strategic planning for a modern business. It recommends a departure from the industrial-age organizational structure to an information-age structure.
It uses a customer-focused, event-driven model applied to the management structure of an organization to produce an efficient streamlined organization.
It also describes the necessary project management tools and tec

This e-book describes how to analyze any size business by focusing on its essential aspects without being restricted by old implementation technology. It describes how the result of analysis can be used to create a Customer-Focused, Event-Driven organization. It identifies a comprehensive methodology and methods and models that will assist in obtaining the most efficient response to customers.