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Frequently asked questions

Plans, Pricing and Payments

We accept AMEX, MasterCard and Visa Credit Cards through our Dashboard. You can purchase Pigeonholes and Add-ons through your Dashboard account.

For enterprises and larger purchases, we also accept international bank transfers and can issue quotations and process purchase orders. Please contact us here, or you can email us at hello@pigeonlab.com, and we'll be in touch!

Features

Yes. Look at our Enterprise Plan with Teams for that. It provides unlimited Pigeonholes, unlimited Q&A, Poll and Survey sessions, and more. It comes with Team Collaboration so you can invite your team members work on your Pigeonholes together.

There are two types of sessions in Pigeonhole Live — interactive and non-interactive. When you add multiple sessions, they form up to form an Event Agenda on Pigeonhole Live. Examples of interactive sessions are Q&A, Poll and Survey.

These allow you to engage your audience members with activity like crowdsourcing questions, poll voting or feedback survey. Non-interactive sessions are Break and generic Regular sessions which allow you to share additional content with your audience members.

Data Security

We only transfer data across the web using an encrypted SSL (secure sockets layer) link. This ensures data passed between our servers and you (including attendees) remain private. We also store your data encrypted using AES-256 and maintain daily backups.

Furthermore, you can be assured that your data is private and treated as confidential, even when you use our Free Basic Pigeonhole.

Support

None. Setting up Pigeonhole Live for your event to increase audience engagement is as easy as filling in some forms to tell us how you wish to set things up. Everything's automated to be setup instantly and are ready to go live when you are. It's fast, simple, and easy to use. We designed Pigeonhole Live to be used entirely by corporate communications, marketing and business people — there's no need to enlist IT support!

Our team of Account Managers are here to answer your questions and share best practices with you via phone, email, support ticket and online / in-person meetings. But you'll still need to setup your Pigeonhole using our self-serve Dashboard.

This also means there's no hidden or setup fees, and it allows us to provide our service at this cost-effective price!

Having said that, if you have special requirements, please let us know by getting in touch here or email us at hello@pigeonlab.com.