Product Advisories

Please be advised that Canon has discovered a phenomenon in the PowerShot SD880 IS Digital ELPH cameras in which the power will be lost when using certain settings in combination.

We offer our sincerest apologies to customers who have been inconvenienced by this problem. Going forward, we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon

When the following settings are used in combination, if the shutter button is pressed halfway to focus during shooting (AND the AF frame magnifies), but the shutter button is released without taking the picture, the camera will lose power.
Setting details

The shooting mode switch is set to Special Scene Mode (SCN), Kids&Pets.

AF Point-Zoom on the menu is set to On.
(When the AF frame is in Face Detect or Center, and the Servo AF is OFF, the AF Point-Zoom can be set to On.)

Please note that, if the shutter button is pressed halfway, and the picture is then taken, this phenomenon will not occur.
If loss of power does occur, pressing the power switch will restore the camera to its normal operation.

Affected Products

Please check the serial number on the bottom of the camera.

Serial numbers

Products whose fifth digit from the left is 0 or 1 are affected.

****0*****
****1*****

If the fifth digit from the left of the serial number is 2 or above, the issue has already been corrected at the factory with a firmware update, and you may continue to use the camera “as is” with no further action required.

Support

We have made the correction firmware that is incorporated with countermeasures for this phenomenon available; therefore, please update your cameras with this firmware. We are sorry for the inconvenience and thank you for your cooperation.

The details of the correction firmware are listed on the following Web page.