Integrated & Specialized

As one of the largest and most respected providers of business process outsourcing services in the world, we are proud of our wide range of industry expertise and customized solutions that allow us to best serve our customers in every vertical. This in-depth knowledge comes from years of working hand-in-hand with the industry leaders; the blue-chip, global brands, we proudly represent.

Data Solutions & Analytics

Transforming Data Into Actionable Insights.

Our award-winning technology, logistics and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners.

Growing Your Business with Predictability

Ideas are infinite, great ideas are not. We embrace the Scientific Method and can apply that discipline to achieve your desired goals. It's in our DNA to form a hypothesis and measure the opportunity, providing clarity for your business.

A Passion for Invention

It's hard to create something new where nothing existed. It requires creativity, vision and a skilled understanding of process. Our passion lies in our ability to engineer and implement solutions that actually solve your business needs.

Scientific Methodology for your Business

At our very essence, we are curious by nature. For us, it makes perfect sense to make an observation, ask a question, form a hypothesis, test and prove or disprove an idea. We can help you change the way you look at growing your business.

Innovation Starts Here

It can make a process better. But just improving something that already exists doesn't always translate to sustainability or even growth. Our experts take pride in constantly innovating unique solutions that transform your processes.

Gathering & Growing

GATHER THE INFORMATION YOU NEED TO GROW YOUR ORGANIZATION.

As Data Partners, we work with clients to build consistency around their data processes and in many cases, deliver three-dimensional views of the business trends and customer behaviors that only become evident through advanced analytics. What does it all mean? Better, faster, and smarter decision-making at a fraction of the cost.

BUSINESS INTELLIGENCE

Cloud-based business analytics software purposefully designed for business people across the enterprise and at all levels of the organization, from the agent to the C-Suite.

INTERACTION ANALYTICS

Harnessing the voice of the customer for improved customer experience, regulatory compliance, and streamlined business performance.

APPLIED ANALYTICS

Business Intelligence

Data that lets you work smarter not harder.

We believe your time is better spent making decisions with accurate data. In today's world, you can't afford to invest time in just collecting data. You need it accessible, customizable, and interactive - on demand. Our cloud-based business intelligence platform helps tell the story of your business in real-time. Whether you're managing agent-level call center processes or business unit performance KPIs, we can configure a solution that meets your needs.

Targeted Challenges

DECIPHER YOUR DATA WITH EASE.

Designed from day one as a pure data correlation engine, QeyMetrics integrates, correlates and aggregates all of your data so you don't have to. The solution can pull data from any database or accept existing data feeds making it easy to get started and overcome the following challenges:

Interaction Analytics

Advanced Speech Analytics for Your Contact Center.

iQor's contact center technology helps you learn about your business through the voice of your customers. In today's Multi-channel environments, the idea of harmonizing speech, web interactions, social media, email, online conversations, and customer surveys can be overwhelming. We removed that complexity by creating a robust platform that identifies these interactions quickly and at a cost that actually produces a return on your investment.

Applied Analytics

The Industry Leader for Intelligent BPO.

We know that data responds best and is most valuable when you engineer your systems and organizations to ask questions and make empowered decisions based on the answers. Whether we're asking questions to solve evolving challenges, identify new opportunities, or confirm what you already know, our commitment to data-driven operations sets us apart. We leverage decades of advanced analytics tenure - with experience from the largest organizations in the world and the best academic institutions - to bring your aspirational data needs to life.

Targeted Challenges

The Foundation for Strong Data Starts Here.

We believe so strongly in the benefits of applied analytics that we not only use them as pillars of our daily operations, but make them available through bespoke consulting and development projects for clients to tackle data processing, algorithmic development, or systems engineering challenges that exceed their internal capabilities. Our Applied Analytics solution targets:

QeyMetrics

THE BRAIN BEHIND YOUR BUSINESS INTELLIGENCE.

For our clients, opportunities to create competitive advantage may be fleeting - circumstances and resources change fast. To take advantage of opportunities that may be visible only through data - integrated, rationalized, and presented for drill-down investigation - you need a technology platform that can help you proactively measure, recognize, and respond to events happening in real-time in your business.