Cardonebanking uses Textlocal's bulk SMS software

Overview

Cardonebanking is an independent, FCA authorised company that has been providing current accounts and payment services since 2007. They are experts in providing accessible but highly functional current accounts not only for personal account customers, but for small businesses as well. With no credit checks, no branch visits or signatures required, they can open accounts more quickly and with less fuss than the high street banks. They wanted to give customers access to their accounts on the move.

Solution

Customers can check their current account balance and also load funds directly to their MasterCard cards by simply sending a text message.

Instant, accurate text messages

The only thing required to find out a balance is to text the word BALANCE to 60777 (our Textlocal short code and keyword) and the API system means that they get a reply instantly.

Building relationships

By using this speedy, simple service, customers are getting a first class service at any time of the day

Results

Over 80% of customers now use the mobile banking facility

Usage has grown over 200% in the last year in line with our customer growth figures

Integrating with text local’s API has meant that our customers can access their balances and transfer funds to their card’s instantly using SMS 24 hours a day. This has lead to a much better customer service experience.