8x8 Issued New Contact Center Patent by U.S. Patent and Trademark
Office

June 03, 2015 08:15 AM Eastern Daylight Time

SAN JOSE, Calif.--(EON: Enhanced Online News)--8x8, Inc. (NASDAQ:EGHT), a provider of
cloud-based unified communications and contact center services, today
announced that it has been awarded a new patent related to its contact
center technologies. On June 2, 2015, the U.S. Patent and Trademark
Office issued United States Patent number 9,049,297 entitled “Networked
Contact Center.” The ‘297 patent is a continuation of United States
Patent number 8,804,940 which was awarded to 8x8 on August 12, 2014.

The ‘297 patent relates to, among other things, a networked contact
center organized as layers including a telephony layer to receive
communications, a platform layer to support multiple tenants and a
storage layer to store tenant data, such as a list of agents, agents’
skills, voice response data, etc. for the multiple tenants. The
stored data for multiple tenants is held in shared repositories
accessible to agent supervisors, and the invention relates to sending
and receiving data, based on an access to a data location, over a
broadband communications network and between a machine operated by an
agent associated with the tenant and another entity with which or whom
the agent has targeted by a telephone number or other identifier.

Since its establishment, 8x8 has been awarded 106 United States patents
covering a variety of voice and video communications, signaling,
processing and storage technologies.

About 8x8, Inc.

8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable
cloud-based unified communications and virtual contact center solutions
to more than 40,000 small, midsize and distributed enterprise
organizations operating in over 40 countries across six continents.
8x8's out-of-the-box cloud solutions replace traditional on-premise PBX
hardware and software-based systems with a flexible and scalable
Software as a Service (SaaS) alternative, encompassing cloud business
phone service, contact center solutions, and web conferencing. For
additional information, visit www.8x8.com,
or www.8x8.com/UK or connect with
8x8 on Google+, Facebook, LinkedIn and Twitter.