Value For Money

Media Gallery for VIP-003 Electronic Cigarette

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Latest Reviews

I placed an order 2 weeks ago... They took the money that same day and I have tried to contact them ever since as my order has not been delivered and I received no confirmation from them! They have ignored me so technically have stole my money!
Do not order from this company.... I just wish I would have read these reviews before I did!…
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I purchased an e-cig from this company and when I come to use the 'clearomizer'I found it was leaking, on looking closer I noticed it was broken and leaked the liquid everywhere! I contact VIP and was told they would not replace it as it was a 'consumable' item! I'd not even used it! Poor customer service and very rude response, will not be using this company again! I've only given them one star because I had too, I would have given them minus 5 if I could…
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I have currently been stopped smoking for 5 months now and in fairness I have been using the vip ecig, but I have have the vip brand a lot of chances firstly my battery broke and customer service would not change it then I bought new clearomisers and they were already broke and they would not exchange those either, the other things I found with the battery's the charge did not last long at all and the e liquid leaked a lot so you got the nicotine in your mouth ! So would not recommend this…
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Lulu73's Comment

Written on: 02/02/2015

Hi there, I have already logged a problem with citizen advice who reported them to trading standard. you might want to email them too but they say the company has to provide a replacement as you have at least year warranty and if you don't get luck speak to your bank for charge back. Ideally they should sort this out but if no joy speak to citizen asap

So been looking for decent product for a while, bought this and was completely disappointed. The Kit which was on offer cost £20 with the battery and two clearomizers..well when I received the kit one of the clearomizers didn't work straight away and the other only lasted a week. Sent them back paying for postage, the customer service manager who seems to be the only person working for this company never admits any fault with the product. Anyway they sent me two more and one again doesn't work…
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First issue I have had with VIP since using them 2 years ago. Ordered my goods and got them the next day as usual however had an issue with a Clearomizer not connecting to my battery. Spoke with a very helpful Customer Service Manager via email who I also spoke with on the phone.
He explained what had happened with the product and why the fault may have occurred and replaced it for me with the new Clearomizer range. Took me a few days to get used to it but certainly loving it now!
I love the…
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Lulu73's Response to BCasey's Review

Written on: 29/01/2015

You must be the only one because everyone else had really bad experience like me , am just in process of writing to citizen advice and getting trading standards involved...this company is a rip off...I don't even believe this review is genuine!

Did an order last week for liquid and a pack of clearomizers. Received order two days later
And had a different pack of clearomizers then ordered. Phoned up and was told these where the "new and improved clearomizers"
Was also told they would work exactly the same…. Oh no they won't! Used one and got no flavour and little throat hit, tried it all weekend
And no joy. Phoned Monday to try and sort it out and got some Idiot who called himself a Customer Services Manager lol, telling me…
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Brought a Photon battery the large 1300mAh version from one of their outlets (Flying Horse Walk, Nottingham) after a couple of hours use the button started getting stuck, the only way to release the button was to unscrew the atomiser from the battery. Now it has been reported through the media at how dangerous these batteries can be, so I would consider that a battery unit that gets stuck on position to be quiet dangerous.
On returning the photon battery to the above outlet they said they…
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I was quite happy with my VIP photon tank to begin with but the quality of their products has gone way down. Over the last 3 months I have had to purchase 3 new batteries and chargers as they get stuck in the charger. The last 12 clearomisers have all leaked, sometimes immediately or after a couple of days use. I complained by e-mail but like so many other reveiwers I got nowhere and was told it was probably my fault. I feel angry and disillusioned and am now looking for an alternative. I pity…
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Hi bought VIP cig pack battery kept running out after 10mins and liquid leaked constantly over myself and the battery read all instructions and kept doin it. Unfortunately had said to my sister I bought one and she did too she has has same problems and had thrown hers as her battery kept burning when she charged it..very dangerous phoned customer helpline rude man basically said tough luck do not use laura x…
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Battery broke after 6 weeks of light usage despite claims that battery life is 2-3 months. Was unable to contact VIP via their website so called their 0844 number only to be told that the warranty was 28 days. No apology or offer of replacement which is annoying to say the least, considering I've spent pounds on sundries which are now redundant as I refuse to purchase anything else from them.
…
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VIP do not know the meaning of customer service. They refuse to acknowledge that any of their products could be faulty. the clear VIP Clearomizers are of very poor quality and leak all the time they last about one wk…
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It's ridiculous as I have paid a fortune since the 1st of Feb 14, I bought a whole kit of V.I.P E-Cig from Queensmere shopping centre in Slough since then I've had faulty batteries and clearmizors.
I contacted VIP customer services and have been fobbed off, by being told to take the faulty products back to the stall I bought them off. Yet when I take my faulty products back to the stall. I'm told sorry can't replace it as its damaged and not faulty.
I am fuming with anger as the guy I emailed…
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Im v worried about my vip E-cig as the battery keeps coming on when its not being used and stays on for short period after i take a pull. As a result battery is either dead in v short time or else tip gets toO hot. I live in ireland and this was bought in the uk as present so i obviously cant return it. could it be fire hazard. WHATS THE BEST WAY FOREWARD. Advice please as i dond want to bin it. Have only one used tip left and no point in getting any more till i get this sorted. Is there any…
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6 months ago my boyfriends mum bought me a starter kit when I said I wanted to give up smoking. She purchased me a kit and herself and together we both tried to give up. Within days her battery stopped working and filter snapped. I on the other hand had my battery at least 3 months before purchasing a new one and have been happy with the product...yes the staff on the stalls in the shopping centres are ignorant and lazy whenever you have a problem but generally if an item has broken they have…
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Bought VIPEcig on a Groupon deal a year ago. Been smoking the Rolling Virginia (Golden Virginia) but every time I buy them they seem to change, different packaging on the cartomisers, different taste and differing amount of puffs. Recently they've been lasting less than a day and I've been smoking the same amount, if not less.
Also the battery quality is getting worse. I bought a new one 1 week ago - it last for one charge and now doesn't work. VIP wont swap it because I've used it!!
Ive…
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Brought a e cigarette vaporiser 2 weeks ago and already it's broken the battery part broke away whilst in my bag! Contacted customer services to be told they won't repair or replace as the damage has been caused by myself!!!! Not taken into account the item obviously wasn't secure in the first place! Really dissatisfied never will I recommend or buy there products again!!!…
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Found the photon vapouriser pretty good at first but became faulty after one week. My email to them and their reply is included. Think it sums up their ethos.
Dear ...,
Thank you for your email. I am sorry to hear of the troubles you are having
with one of our products. VIP Clearomizers are very reliable and leak-proof
by design if used correctly. The Clearomizer can leak or become damaged
under certain conditions:-
• If the rubber sealing ring on the thread of mouthpiece has been…
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This company has shops and kiosks in shopping centres, and a website. The products look nice but they are poor quality and the liquids are absolutely foul. I have been using e-cigs and smoke-free for 18 months and VIP are the worst. I have since found that they are reknown for terrible customer service, do not replace their often faulty products and many users say that the demo liquids are different from what they sell you and that the quality is inconsistent. Their pricing is also different…
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Worst costumer service I have ever been through. My VIP cigarette started burning on my lip really badly and it was very painfull every time i took a puff. So I contacted the staff and he then told me to send it back to them so that they could replace me with a new one. And so I did, paid 5 pounds for package and posting and off it went. After that another lady came back and asked me where I bought it from and clearly it is a VIP make, turns out that my friend bought it from groupon and now the…
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