FAQs

How do I keep my child safe online?

Parent Zone has been helping children stay safer online for over a decade and our experience tells us that knowledge is the best weapon families have in enjoying the opportunities of the internet age.

We create resources for parents, to give them the information to help their children be aware of the risks they may come across online. This includes knowing what to do if anything upsets or harms them, and advice to support your child if it does, so they can bounce back and continue to enjoy the benefits of the online world.

What is digital resilience?

Digital resilience, also known as online resilience, is the ability to understand when you are at risk online, know what to do if anything goes wrong and learn from your experiences of being online, allowing you to recover from any difficulties or upsets.

How do I set parental controls on the apps and services my child uses, such as Instagram, Snapchat, Twitter and Musical.ly?

Which apps should I be concerned about as a parent?

Parents can check out the latest information about apps and services their children use in the current issue of Digital Parenting magazine. The Tools section begins on p41, while you can find out more about live streaming apps on p34.

Where can I report incidents that upset or harm my child online?

Read our guide on where to report cyberbullying, inappropriate adult contact and other incidents.

My child is being bullied online. What can I do to help combat cyberbullying?

Read this article on bullying, which is found on our sister site Parent Info. Advice from Scottish anti-bullying charity Respect Me can be read here.

My child is being bullied while playing video games. What can I do?

How do I access Parent Zone's online safety course for parents?

OurParenting in the Digital Age online training is aimed at parents and carers, and consists of four short films offering information and advice from Parent Zone CEO Vicki Shotbolt to help your child stay safer and feel confident in the online world. It costs £6.99+VAT (purchase it here), and is free to Parent Zone members. Once you have registered for the course, you can access it here.

How long will the Parenting in the Digital Age course take to complete?

It takes around 20 minutes to complete all four modules of the online safety course for parents.

Can I take the parenting course more than once?

Yes, once registered, you can access the course as many times as you like.

Do you have a Parent Zone parent forum?

Parent Zone currently has a forum for professionals working with families, such as teachers, social workers or police officers, but we don't have a forum for parents. If you would like to ask us a question or comment on an issue related to families and the online world, contact us via our Facebook page.

Is Parent Zone on YouTube?

Yes, you can find us on YouTube here. Check regularly for videos with parent tips, news and stories.