If you are an AWS account owner (root user), you can use your account email to sign in to this page. If an administrator added you to an AWS account, then you are an IAM user. Your administrator should have given you a 12-digit account ID or an account alias to sign in below.

This sign-in page is for AWS account root users that have provided an account email. To sign in using IAM user credentials, choose "Sign in to a different account" below to return to the main sign-in page and enter your account ID or account alias.

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Root user sign in

This sign-in page is for AWS account root users that have provided an account email. To sign in using IAM user credentials, choose "Sign in to a different account" below to return to the main sign-in page and enter your account ID or account alias.

If you believe your account was suspended due to non-payment of outstanding balance due on your account, you can pay now using thepayment pageto reactivate your account. If you do not pay or provide a payment method to resolve your outstanding balance, your account resources may be terminated.

If your account was suspended for reasons other than non-payment of outstanding dues, contact AWS customer supportContact Us

For security reasons, we need to verify that account holders are real people.

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Root user sign in

This sign-in page is for AWS account root users that have provided an account email. To sign in using IAM user credentials, choose "Sign in to a different account" below to return to the main sign-in page and enter your account ID or account alias.

One-time verification code

Enter the one-time verification code you received in email

Resend email with verification code

Sign in to a different account

Troubleshoot your authentication device

Re-sync with AWS servers

If your multi-factor authentication (MFA) device appears to be functioning properly, and you are not able to sign in, then the device might be out of sync.

Sign in using alternative factors of authentication

If your multi-factor authentication (MFA) device is lost, damaged, or not working, you can sign in using alternative factors of authentication. You must verify your identity using the email and phone registered with this account.

Contact customer service

If you are unable to sign in to your account using your MFA device or using alternative factors of authentication, contact customer service. A customer service representative can verify your account ownership and deactivate your MFA settings.

Sign in to a different account

Re-sync your device with AWS servers

If your multi-factor authentication (MFA) device appears to be functioning properly, and you are not able to sign in, then the device might be out of sync. First try to resync your device using the following instructions.

Turn on or view your device and type the first authentication code.

You must provide an MFA code

Wait until the authentication code changes or the display turns off. Then turn on or view your device and type the second authentication code.

You must provide a second MFA code

Cancel

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