We try our very best to match every request, we will be in touch via email as soon as possible.
Don't forget you also earn 10 J Points on every £1 you spend for future discounts!

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Terms & Conditions:

Our products include free delivery to most UK Addresses, please ensure you have checked the postage costs from the competitor you are submitting - as many of our popular competitors charge extra for shipping during the checkout process.

The product must be brand new, genuine and be an exact match to our offer.

The product must be in stock and available to purchase at the time of the price match or a pre-order new release.

The competitor must be a UK based business or Professional eBay Seller. This does not include eBay Auctions and/or Personal eBay accounts.

The competitor must offer the same payment methods, (e.g we cannot match "buy now pay later" promotions.)

All price match transactions are carried out at the discretion of Jadlam Toys & Models and checked for eligibility. We reserve the right to decline, alter or withdraw Price matches at any time.

UK Economy Delivery - RM48

We typically use Royal Mail 48 for our Economy delivery service, this is non trackable.

Where our Economy delivery service has been selected we aim to dispatch your goods from our warehouse within 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 2-3 working days from the moment you place your order.

Please note that Economy delivery is a non trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

UK Standard Delivery - RM24

We typically use Royal Mail 24 for our Standard delivery service, this is non trackable.

Where our standard delivery service has been selected we aim to dispatch your goods from our warehouse within 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Standard delivery is a non trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

UK Express Delivery

We typically use Royal Mail Tracked 24 or DPD 24 for our Express delivery service, this is trackable. We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Shipping to Europe is charged on a flat rate basis regardless of the weight of your parcel. However in extreme circumstances where you have ordered what we consider trade quantities of product we reserve the right to request further shipping charges.

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from www.jadlam.com for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.jadlam.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Can I return my Item

Unwanted - Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order numbers when you return a product.

We do not have to pay return shipping costs for unwanted returns.

Faulty/Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping, please see our returns page for instructions.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Please note that some manufacturers prefer to deal with faulty items themselves, thus it may be possible that returns are sent directly to the manufacturer. Please do not see this as us trying to avoid your return, its simply the manufacturer giving an easier and quicker way to get a replacement/repaired product back to you.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take.

If the item is incorrect we will cover the costs of the return shipping, please see our returns page for instructions.

If you do not complete this section of the paperwork we will automatically refund the order.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

How do I cancel my order?

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. To speed up the process, please have your order number available.

We will try our hardest to cancel your order, however please note that we are also trying our hardest to ship your order as fast as we can. So it might be possible that your order is despatched before we see your cancellation request.

If your order has already left our warehouse you will have to request a return on receipt of the order. The return will be treated as an unwanted item and you will be liable to pay the return shipping costs.

What are my cancellation rights?

Your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.

How do I return my item?

If you are required to arrange returning your item we always recommend sending via a tracked courier service, as we cannot be held liable for returns that do not reach us. So we highly recommendthat you get proof of postage and use a tracked service.

We recommend re-using the packaging the item was sent in, if this is not possible you need to ensure the item will be well protected and kept dry in transit.

We recommend getting your first price from the Royal Mail for UK returns. Alternatively Parcel websites such as parcel2go offer competitive rates on trackedcourier delivery.

How much does it cost to return an item?

The cost of returns depends on the reason the item is being returned.

Unwanted Item - You are liable for the return shipping costs. Damaged/Faulty Item - We will cover the return shipping costs.Incorrect Item - If we have sent the wrong item or quantity we will cover the return shipping costs.

We recommend getting your first price from the Royal Mail for UK returns. Alternatively Parcel websites such as parcel2go offer competitive rates on trackedcourier delivery.

Its hard to give an accurate price estimate as the size and weight affects the price, however a typical small parcel should cost up to £5 to return via a standard Royal Mail service. A tracked 2 day courier service should cost between £7-10.

When will I be refunded?

Refunds or replacements will be processed within 1-3 working days after receipt of the return. If you used a tracked courier service you can check when theitem was received by us. If you have not heard from us or received a refund within 5 working days please contact us.

How should I package my return?

Most of our packaging is normally re-usable, so our first suggestion is to try and re-use this. Please ensure that the item is well protected and will remain dry in transit.

Jadlam Rewards FAQ

How do I sign up for Jadlam Rewards?

Existing customers: Click on the Rewards icon on the bottom right of your screen and login into your account.

New customers: Create a Jadlam Rewards account to start earning points and redeeming rewards! Make sure that you are subscribed to our newsletter to get a first look at new arrivals and sales!

How do I start earning points after joining?

You’ll receive 10 points for every £1 spent and will be rewarded for engaging with us on social (for example: liking us on facebook or following us on Instagram!) Additionally, you'll receive points on your birthday! Be sure to check the Jadlam Rewards Dashboard on the bottom Right of our screen for all the ways to earn!

How Do I check my points?

Simply log into your account on jadlamracingmodels.com and click on the Rewards icon located on the bottom right of your screen. Your balance can also be viewed on your account log in page!

Do my points expire?

Points will only expire after an extended length of inactivity. In other words, as long as you continue to earn (or spend) your points, they’ll remain in your account. And don’t worry, we’ll give you fair warning (via email) if your points are going to expire.

Can I have multiple accounts or transfer points to another account?

No, you can only have one Jadlam Rewards account and one login. Only one account will be associated with your points and you cannot combine email accounts.

How can I spend my J Points?

You can spend your J Points whenever you have saved enough to buy a Reward, e.g when you have 1000 J Points you can purchase a £5 coupon that can be redeemed on your next order. Click on the Rewards Icon in the bottom right side of the screen and choose "ways to spend". When you have agreed to purchase a reward you will be emailed a unique coupon code to enter into the checkout upon purchase.

J Points cannot be combined with another coupon code or be used with a store credit payment. Once you have purchased a reward, you must use that reward coupon in a single purchase; it will not carry a remaining balance.

I’m having issues in my account, who should I contact?

If you're having technical difficulties or have confusion over how the points system works, please contact our customer service department at support@jadlamracing.com

I placed an order; how long will it take for my points to be applied?

Your points will be allocated once your order ships, so check back and watch those points pile up!

Are there limitations on earning points?

Reward points are eligible on product prices only; shipping, and purchases made with a gift card or account credit are not eligible to earn rewards.

How do the coupon codes work, do they expire?

Once you've earned a reward, it will remain in your rewards account until you're ready to redeem it. Note, each code is single-use and balances cannot carry over.

SYLVANIAN FAMILIES BUNDLEPersian Cat Family - Complete 3 Piece Set

PLEASE NOTE THAT ITEMS SEEN IN PHOTOS, BUT NOT IN THE PRODUCT TITLES, ARE NOT INCLUDEDFAMILY MEMBERS MAY BE SEEN WITH OTHERS or USING THE PRODUCTS FOR SALE