~ Dr.Suneel Sethi's Blog

Monthly Archives: January 2011

This is a story that happened in Japan. In order to renovate the house, someone in Japan breaks open the wall. Japanese houses normally have a hollow space between the wooden walls. When tearing down the walls, he found that there was a lizard stuck there because a nail from outside hammered into one of its feet.

He sees this, feels pity, and at the same time curious, as when he checked the nail, it was nailed 5 years ago when the house was first built!

What happened? The lizard has survived in such position for 5 years .In a dark wall partition for 5 years without moving, it is impossible and mind-boggling. Then he wondered how this lizard survived for 5 years! without moving a single step–since its foot was nailed! So he stopped his work and observed the lizard, what it has been doing, and what and how it has been eating.

Later, not knowing from where it came, appears another lizard, with food in its mouth. For the lizard that was stuck by nail, another lizard has been feeding it for the past 5 years. It has been doing that untiringly for 5 long years, without giving up hope on its partner. Ah! He was stunned and touched deeply.

Imagine what a small creature can do that a creature blessed with a brilliant mind can’t. Please never abandon your loved ones. Never say you are busy when they really need you. You may have the entire world at your feet. But you might be the only world to them.A moment of negligence might break the very heart which loves you through all odds. Before you say something just remember, it takes a moment to break but an entire lifetime to make.

Like this:

In a hospital’s Intensive Care Unit, patients always died in the same bed, on Sunday morning, at about 11:00 a.m., regardless of their medical condition. This puzzled the doctors and some even thought it had something to do with the supernatural. No one could solve the mystery as to why the deaths occurred around 11:00 a.m. on Sunday, so a worldwide team of experts was assembled to investigate the cause of the incidents.

The next Sunday morning, a few minutes before 11:00 a.m., all of the doctors and nurses nervously waited outside the ward to see for themselves what the terrible phenomenon was all about. Some were holding wooden crosses, prayer books, and other holy objects to ward off the evil spirits.

Just when the clock struck 11:00, P. Johnson, the part-time Sunday sweeper, entered the ward and unplugged the life support system so he could use the vacuum cleaner.

Like this:

An Economics professor at a local college made a statement that he had never failed a single student before but had once failed an entire class. That class had insisted that socialism worked and that no one would be poor and no one would be rich, a great equalizer.

The professor then said, “OK, we will have an experiment in this class on socialism. All grades would be averaged and everyone would receive the same grade so no one would fail and no one would receive an A.

After the first test, the grades were averaged and everyone got a B. The students who studied hard were upset and the students who studied little were happy.

As the second test rolled around, the students who studied little had studied even less and the ones who studied hard decided they wanted a free ride, too, so they studied little.

The second test average was a D. No one was happy.

When the 3rd test rolled around, the average was an F. The scores never increased as bickering, blame and name-calling all resulted in hard feelings and no one would study for the benefit of anyone else.

All failed, to their great surprise, and the professor told them that socialism would also ultimately fail because when the reward is great, the effort to succeed is great but when government takes the reward away, no one will try or want to succeed. Could not be any simpler than that.

What a profound short little paragraph that says it all:

“You cannot legislate the poor into freedom by legislating the wealthy out of freedom. What one person receives without working for, another person must work for without receiving. The government cannot give to anybody anything that the government does not first take from somebody else. When half of the people get the idea that they do not have to work because the other half is going to take care of them, and when the other half gets the idea that it does no good to work because somebody else is going to get what they work for, that my dear friend, is about the end of any nation. You cannot multiply wealth by dividing it.”

Like this:

I received this story from a friend .These are excerpts from a passenger’s travelogue visiting Shanghai and his experience hiring a taxi cab, there.

I needed to go from Xujiahui to the airport, so I hurriedly concluded a meeting and I was looking for a taxi in front of the Meiluo building. A taxi driver saw me and very professionally came in a straight line and topped right in front of me. Thus followed the story that astonished me greatly, as if I had attended a lively MBA course. In order to faithfully preserve the intent of the taxi driver, I have tried to reproduce his original words according to my memory.

“Where do you want to go? Good, the airport. At Xujiahui, I love to get business in front of the Meiluo building. Over here, I only work two places: Meiluo building and Junyao building. Did you know? Before I picked you up, I circled around Meiluo building twice before I saw you! People who come out of office building are definitely not going to some place nearby ….”

“Oh? You have a method!” I agreed.

“A taxi driver must also have scientific methods,” he said. I was surprised and I got curious: “What scientific methods?”

“I have to know statistics. I have made detailed calculations. Let me tell you. I operate the car 17 hours a day, and my hourly cost is 34.5 RMB ….”

“How did you arrive at that?” I asked.

“You calculate. I have to pay 380 RMB to the company each day for the car. The gas is about 210 RMB. I work 17 hours per day. On an hourly basis, the fixed cost is the 22 RMB that I give to the taxi company and an average of 12.5 RMB per hour in gasoline expenses. Isn’t that 34.5 RMB?” I was a bit surprised. I have taken taxis for ten years, but this is the first time that a taxi driver has calculated the costs this way. Previously, the taxi drivers all tell me that the cost per kilometre was 0.3 RMB in addition to the total company fee.

“Costs should not be calculated on a per-kilometre basis. It should be calculated on an hourly basis. You see, each meter has a ‘review’ function through which you can see the details of the day. I have done a data analysis. The average time gap between customers is seven minutes. If I started counting the costs when someone gets in, it is 10 RMB for about 10 minutes. That means each 10 RMB customer takes 17 minutes of time, which costs 9.8 RMB (=34.5 x 17 / 60). This is not making money! If we say that customers who want to go to Pudong, Hangzhou or Qingpu are like meals, then a 10 RMB customer is not even a bite of food. You can only say that this is just a sprinkle of MSG.”

Great! This driver did not sound like a taxi driver. He seemed more like an accountant. “So what you do then?” I was even more interested and I continued my questioning. It looked like I was going to learn something new on the way to the airport.

“You must not let the customer lead you all over the place. You decide what you want to do based upon the location, time and customer.” I was very surprised, but this sounded significant. “Someone said that the taxi driving is a profession that depends on luck. I don’t think so. You have to stand in the position of the customer and consider things from the customer’s perspective.” This sounded very professional, and very much like many business management teachers who say “put yourself in others’ shoes.”

“Let me give you an example. You are at the entrance to a hospital. There is someone holding some medicine and there is someone else holding a wash basin. Which person will you pick up?” I thought about it and I said that I didn’t know.

“You take the one with the wash basin. If you have a minor complaint that you want to be examined and to get some medicine, you don’t usually go to a faraway hospital. Anyone who is carrying a wash basin has just been discharged from the hospital. When people enter the hospital, some of them die. Today, someone on the second floor dies. Tomorrow, someone on the third floor dies. Those who make it out of the hospital usually have a feeling of having been given a second life and they recognize the meaning of life again — health is the most important thing. So on that day, that person told me, “Go … go to Qingpu.” He did not even blink. Would you say that he wanted to take a taxi to People’s Plaza to transfer to the Qingpu line subway? Absolutely not!”

I began to admire him.

“Let me give you another example. That day at People’s Plaza, three people were waving at me. One was a young woman who had just finished shopping and was holding some small bags. Another was a young couple who were out for a stroll. The third one was a man who wore a silk shirt and a down jacket and holding a notebook computer bag. I spent three seconds looking at each person and I stopped in front of the man without hesitation. When the man got in, he said: ‘Yannan Elevated Highway. South North Elevated Highway ….’ Before even finishing, he could not help but ask, ‘Why did you stop in front of me without hesitating? There were two people in front. They wanted to get on as well. I was too embarrassed to fight with them.’ I replied, ‘It is around noon and just a dozen or so minutes before one o’clock. That young woman must have slipped out at noon to buy something and I guess that her company must be nearby. That couple are tourists because they are not holding anything and they are not going to travel far. You are going out on business. You are holding a notebook computer bag, so I can tell that this is business. If you are going out at this time, I guess that it would not be too close.’ The man said, ‘You are right. I’m going to Baoshan.'”

“Are those people wearing pyjamas in front of supermarkets or subway stations going to travel far? Are they going to the airport? The airport is not going to let them enter.”

That makes sense! I was liking this more and more.

“Many drivers complain that business is tough and the price of gas has gone up. They are trying to pin the cause down on other people. If you keep pinning the cause on other people, you will never get any better.

You must look at yourself to see where the problem is.” This sounds very familiar. It seems like “If you cannot change the world, then you should change yourself” or perhaps a pirated copy of Steven Corey’s “Circles of Influence and Concern.” “One time, on Nandan Road, someone flagged me down and wanted to go to Tianlin. Later on, someone else flagged me down on Nandan Road and he also wanted to go to Tianlin. So I asked, ‘How come all you people who come out on Nandan Road want to go to Tianlin?’ He said, ‘There is a public bus depot at Nandan Road. We all take the public bus from Pudong to there, and then we take the taxi to Tianlin. So I understood. For example, you look at the road that we just passed. There are no offices, no hotels, nothing. Just a public bus station. Those people who flag down taxis there are mostly people who just got off the public bus, and they look for the shortest road for a taxi. People who flag down taxis here will usually ride not more than 15 RMB.”

“Therefore, I say that the attitude determines everything!” I have heard dozens of company CEOs say that, but this was the first time that I heard a taxi driver say that.

“We need to use scientific methods and statistics to conduct business. Those people who wait at the subway exits every day for business will never make money. How are you going to provide for your wife and kids at 500 RMB a month? This is murder? This is slowly murdering your whole family. You must arm yourself with knowledge. You have to learn knowledge to become a smart person. A smart person learns knowledge in order to become a very smart person. A very smart person learns knowledge in order to become a genius.”

“One time, a person wanted a taxi in order to get to the train station. I asked him how he wanted to go. He told me how to get there. I said that was slow. I said to get on the elevated highway and go this other way. He said that it was a longer way. I said, ‘No problem. You have experience because you go that way frequently. It costs you 50 RMB. If you go my way, I will turn off the meter when it reaches 50 RMB. You can just pay me 50 RMB. Anything more is mine. If you go your way, it will take 50 minutes. If I go my way, it will take 25 minutes.’ So in the end, we went my way. We travelled an additional four kilometres but 25 minutes quicker. I accepted only 50 RMB. The customer was very delighted for saving about 10 RMB. This extra four kilometres cost me just over 1 RMB in gas. So I have swapped 1 RMB for 25 extra minutes of my time. As I just said, my hourly cost is 34.5 RMB. It was quite worthwhile for me!”

“In a public taxi company, an ordinary driver takes three to four thousand RMB home per month. The good driver can get around five thousand. The top driver can get seven thousand RMB. Out of the 20,000 drivers, there are about two to three who can make more than 8,000 RMB a month. I am one of those two or three. Furthermore, it is very stable without too much fluctuation.”

Great! By this point, I admired this taxi driver more and more.

“I often say that I am a happy driver. Some people say, ‘That’s because you earn a lot of money. Of course, you must be happy.’ I tell them, ‘You are wrong. This is because I have a happy and active mind, and that is why I make a lot of money.'”

What a wonderful way to put it!

“You have to appreciate the beauty that your work brings. Stuck in a traffic jam at People’s Plaza, many drivers complain, ‘Oh, there’s a traffic jam again! What rotten luck!’ You must not be like that. You should try to experience the beauty of the city. There are many pretty girls passing by. There are many tall modern buildings; although you cannot afford them, you can still enjoy them with an appreciative look. While driving to the airport, you can look at the greenery on both sides. In the winter, it is white. How beautiful! Look at the meter — it is more than 100 RMB. That is even more beautiful! Each job has its own beauty. We need to learn how to experience that beauty in our work.”

“Ten years ago, I was a general instructor at Johnson’s. Eight years ago, I had been the department manager for three different departments. I quit because there was no point in making three or five thousand a month. I decided to become a taxi driver. I want to be a happy driver. Ha ha ha ….”

When we arrived at the airport, I gave him my business card and said, “Are you interested in coming this Friday to my office and explain to the Microsoft workers about how you operate your taxi? You can treat it as if your meter is running at 60 kilometres per hour. I will pay you for the time that you talk to us. Give me a call.”