It has recently come to our attention of a potential problem with
prices quoted from moving companies. It appears that some companies
may not be including packing costs in their original quotes, and simply
stating that packing is extra. Once a contract is signed, excessive
charges for packing are added to the contract amount.

To avoid this type of situation from occurring, agencies should be
careful to include packing costs in the evaluation process. This would
be appropriate whether or not packing services are anticipated be used.