Product Inquiry

1. What devices and files are supported?

Normally we have listed all the supported devices and file types on each product page. Basically, the iOS functions support all iOS devices while some Android functions have limitations on device models.

2. What are the limitations on the trial version?

We provide free trial versions for all products so our customers can fully evaluate the product before purchase. But each trial version has its limitations. Show more >>

dr.fone – Recover
You can use the trial version to scan and preview the lost data, but you can only recover data using the full version.

dr.fone – Backup&Restore
you can use the trial version to back up your device to the computer and preview the backup content. But you can only restore the backup content to device using the full version.

dr.fone – Switch
With the trial version, you can transfer 5 contacts to the target phone. To transfer more files, you need to activate the full version.

dr.fone – Transfer
With the trial version, you can transfer 10 photos/songs/contacts/messages between the mobile device and computer.

dr.fone – Erase
For the iOS version, you can use the trial version to preview what data can be erased. To erase any content successfully, you will need to use the full version.

dr.fone – Restore Social App
With the trial version, you can back up your WhatsApp/Kik/LINE/Viber/Wechat chat history and preview the backup content. But only the full version helps you restore and transfer the chats.

dr.fone – Repair/Unlock
The trial version only helps you to test the first a few steps and see if your device is supported. Only the full version helps you repair/unlock the device.

3. Should I get dr.fone – Transfer or dr.fone – Switch?

It depends on your situation. dr.fone - Transfer is mainly developed for file transfer between iOS/Android devices and computer, while dr.fone - Switch is developed for the phone to phone transfer. Show more >>

dr.fone – Transfer also helps to transfer data from one phone to another, but it only supports photos, music, videos, contacts, and messages. You can select one particular file to transfer.

4. Should I get dr.fone - Switch or Restore Social App?

dr.fone – Switch helps you to transfer all kinds of data between Android and iOS devices, except for the App data. Show more >>

dr.fone - Restore Social App is able to help you back up and transfer WhatsApp chats between iOS and Android devices. Except for WhatsApp chats, Restore Social App also helps you backup and restore Wechat/Kik/LINE/Viber messages on iOS devices.

5. Should I choose dr.fone - Recover or Backup&Restore?

dr.fone - Recover mainly helps you to retrieve the deleted/lost data on Android and iOS devices. It also helps you to extract the data from iTunes/iCloud backup and save them to the computer. Show more >>

While dr.fone - Backup&Restore helps you back up the existing data on your mobile phone, and restore the content from dr.fone backup, iTunes backup, and iCloud backup to your iOS/Android device selectively.