* Most of the most commonly asked questions are here (http://tinyurl.com/happycallfaq), please do take a look before emailing us your inquiries * Do we sell Genuine Pans?We sell only genuine pans from South Korea(Happycall, Kitchenarts, Neoflam)/Germany(SKK). To spot fake happycall, please refer to http://tinyurl.com/happycallfaq or http://tinyurl.com/hcpspree02 for details.

* Do the Happycall Pan Leaks?Yes, it does! There is a vending hole for the steam to come out at the back of the happycall pan. If you tilt the pan towards the vending hole, liquid will leak from there. However, if you flip on the side, the silicon sealer will stop the liquid from leaking when flipped by the side. After prolong usage, the silicon sealer will wear and tear, thus leaking from the side is an indication for changing the silicon sealer. 1st Generation of Happycall Pan (Black in Colour) did not have the silicon sealer thus will leaks sideway as seen in the happycall demo on home shopping tv. That pan has already been obsolete and not available for at least 2 years. * What is the different between Type A & B?

Type A & Type B have only two differences 1st One have Hook Hole, the other do not. 2nd, No Hookhole is $2 lesser than Hook Hole Version otherwise the functionality and specification of Type A & Type B is the same.* Which Happycall is better?All Happycall Pan are good. It depends on your cooking needs. We owned a red version of Deeper Pan. We find the capacity is just right for us for cooking dishes for 4 to 5 persons. Our best selling pans are Ocher Deeper follows by Type A & B. However we have some season cooks that like the heavier Ocher Jumbo Grills.

* How long is the delivery after placement?Please refer to the Delivery section below

Delivery

*Orders from this spree will usually placed on Friday*Eurasia Shipping from Korea, Local EMS, Eurasia or TAQBIN to Doorstep subject to vendors

*Delivery normally take 7 to 10 working days may take up to working days for peak period.

*Tracking Number will be provided on request.

Order & Payments

*No Minimum Order Quantity (MOQ) is required. Placement is usually on Friday.*Buyer just have to place your orders, transferred the payment to our account stated below and provide us the delivery details (Refer Sample Order Details Below)

*Our POSB Current 702-12247-3*ibanking or ATM transferred preferred.

ibanking from other banks other than POSB/DBS will need wait 3 days for clearance. *Once payment is made, please remember to provide the following below to avoid late delivery.*We will reply you in email once we have placed your orders.

Please email us directly @ mummyissavvy for quote. Buyers need to note that bulk order need to be split into smaller orders and delivery on different days to minimize custom duties. Bulk Order orders are not eligible for top buyers prize.

Top Buyers Prize

We will be given out prize to our top 3 buyers in the month of February 2012. Orders quote under Bulk Orders are not eligible. The minimum orders to qualify for the prize is that the buyer must purchase at least 10 pans (Ecoramic/Midas Purchase is counted as 2 pans) . The prizes are as follows: Top buyer of the Month : Happycall Diamond Pan, Runner Up : Ginsu Kitchen Knife Sets and 2nd Runner Up : Magic Chef Forte Stainless Steel Pot.

Warranty

As this is a direct imported from Korea. There is "No Warranty", it you are looking for a warranty pan, you can buy from Lejel which provide a local 1 Year Warranty

However upon delivery, you noticed the pan is broken, item missing or item is different from order, please do take a picture of it email or MMS, we will access and help you to do 1:1 exchange. We have tentatively select AMK Hub as exchanging point.

Supplier

We have a few suppliers for our spree. This is to ensure the orders can be delivery will be timely.

Ecoramic Plus Pots without plastic handle are able to put into the oven. We did not do a direct comparison with Kitchenart and neoflam products. There are certainly many similarities, it is just the way how each company stay unique