Foundations of Operations Management Certificate

As companies face uncertainty in the current market, senior
executives must make operations management a high priority. The
Foundations of Operations Management certificate program equips
leaders with analytical tools, strategies and resources to better
measure, manage, monitor and lead service operations at your
organization.

Course Objectives

This program provides foundational development in service
operations, which includes:

Introduction to operations management

Capacity and productivity planning

Financial planning and reporting

Operational risk management

Service and quality

Foundations in leadership

Leading change

During this program, you'll create a solid network of peer
relationships and interact with industry-leading instructors with
more than 45 years of experience. We will introduce you to tools to
aid in managing daily operations, capacity, productivity, expense
and risk scenario planning. Exercises, both in class and outside
the classroom, will require you to apply your knowledge to current
issues facing your organization. This applied learning
distinguishes APPLEAR and will help strengthen your
organization.

This program will allow you to take what you learn and apply it
directly to your business objectives. We focus on ensuring that you
fully understand the purpose of your class assignments and how they
relate to job requirements.

Who Should Attend

Any individuals who supervise or manage people in a service
operations organization should attend this program. It is also
great for individuals having potential to lead people within the
next couple of years.

Program Modules

Module 1: Introduction to Operations Management (9 hours)

Module 2: Capacity and Productivity Planning (6 hours)

Module 3: Financial Planning and Reporting (3 hours)

Module 4: Operational Risk Management (3 hours)

Module 5: Service and Quality (3 hours)

Module 6: Foundations in Leadership (3 hours)

Module 7: Leading Change (3 hours)

About the Instructors

The Foundations of Operations Management certificate program is
taught by two leading executives with more than 45 years
of experience in the operations management and learning and
development fields. The instructors have managed multiple
operations in the financial services industry, in addition to
creating several training programs specific to the development of
operations management acumen. The method of instruction is heavily
weighted towards the use of real-world examples and tools to
complement course concepts to ensure participants can apply learned
skills in any operational environment.