We challenge our clients and ourselves to realize tangible improvements and value. This means we are not afraid to voice opinions, to question our own ideas and the ideas of others. Rather than providing advice from the sidelines, we are actively engaged.

Quint connects business and technology by sharing knowledge and arranging partnerships to accelerate change and innovation. We develop teams and people using new ways of collaboration and leadership, so that all can realize their full potential and grow within the organization. Being lean and agile is at the core of everything we do.

Quint regards people, processes and technology as factors that strengthen each other. Together they are the basis of sustainable change. We use analysis, design and implementation to connect and improve these factors. Through training and coaching our clients, we empower their ability to change, so that they can continue their transformation without Quint’s help.

DevOps Essentials – Bringing DevOps to Your ITSM World

Many organizations used DevOps as a tool to develop code, lob it onto Operations and quickly forget about it and move to the next item on the board. Other organizations use DevOps as a glorified incident management process, researching issues in code or infrastructure and quickly solving those. We have found that many are eschewing investments in IT Service Management (ITSM) capability development in favor of DevOps because of the perception of bureaucracy and over burdening of a single ITSM framework: ITIL®. There is a perception that DevOps and ITIL® are not ‘compatible’ together; that an organization must choose one over the other and ‘stay in the lane’. It doesn’t have to be that way. There are more synergies between them than differences. Many organizations do not realize this and are missing out on service improvements that may be introduced and developed by looking at how to leverage and balance both frameworks.