Thanks for sharing your thoughts with us, we appreciate you being honest with us about your experience with Jumpcut. We apologize if there’s been some confusion on our end, and we’d like to help clarify things.

We’re actually not sure what you meant by “I got a few emails with lecture videos.” We don’t send any of our videos or course content through emails. The entire course is found on app.jumpcut.com/ and is accessible with your Jumpcut username and password. From our records, it seems that you have seen some of the Viral Academy content on our platform, so we’re thinking that there may be a misunderstanding? It’s a pretty weird situation, so we’re hoping to hear your thoughts on it.

Beyond Viral Academy, we do have all of our bonus course material, our private community forum, our Bootcamp program and our Video Review system you can check out as included with your purchase of the program. Definitely check all of those out if you haven’t already, as they’ll be key parts of the program you’ll miss out on.

As a reminder, you do have our 365 days, conditional refund policy to back you if you’re truly unsatisfied with the course: jumpcut.com/money-back. We’re not trying to keep your money if you’re not happy with what you received.

Ultimately, we hope we can clarify things further and ideally change your mind about the program. Do let us know if you have any questions, need clarification or have any comments.