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Ademco Passpoint - can't access cardholder activity

Currently running Passpoint Express 1.1 (yeah I know) on Windows XP. I can manage cardholder activity without too much trouble, but except for the realtime event log window, I cannot access any cardholder activity history. When the program was first installed n my old Windows 98 system everything seemed to work ok. Under each cardholder record I can click across the tabs and when you get to the last tab - Events/Activity - you could specify parameters and it would display all the events pertaining to that cardholder. That no longer works; you can request data all day and it can't find any events. Even with setting card trace tag on a cardholder.

The dealer who sold it knows about as much as my 83yrold mother. With the help of my ISD we've tried the fix for the 1.12 file fix, that didn't really apply to us. I'm not even sure where my event data is. Would the fact I dont have a printer assigned to the program have anything to do with it?
Sorry for rambling.
Any help very much appreciated.
Hane

The event history should be in the passpoint/data subdirectory. Look for the files acsevent.db. If I had to hazard a guess, maybe your event database file is too large? check the size of the acsevent.db file, there may be a file size issue. You mat have to archive using the ACS backup tool. That would be my first thought

There's no place like 127.0.0.1

"Secular nations have one thing in common-mass graves, and the reason is that they believe the government is the final arbiter of right and wrong and good and evil." -Rob Schenk

"I cannot undertake to lay my finger on that article of the Constitution which granted a right to Congress of expending, on the objects of benevolence, the money of their constituents." -James Madison

Help

Two Questions:

1. Our card numbers have all been duplicated with the user and the number in Passpoint and on the MLB. I think this was throught the "upload" button". Now we can't delete the duplicate entries. It also brought back many deleted users?

I have about had it with this passpoint system. I can connect to the MLB, I can see the two access points, I can grant access and lock them and I can hear them working. The problem is, when I swipe a card in front of a reader, the reader beeps but nothing shows up on the computer from the system, no "unknown card scanned", NOTHING. I try to enter in a card manually and nothing shows up either. I don't know what to do. Any advice would be great. Thank you.

Turn on "Denial Override" and it will allow any card it can read, and it should show the card information in the history. WARNING! This will allow access to ANY CARD THAT THE SYSTEM CAN READ TO EVERY DOOR ON THE SYSTEM! It should be used temporarily to diagnose problems!

There's no place like 127.0.0.1

"Secular nations have one thing in common-mass graves, and the reason is that they believe the government is the final arbiter of right and wrong and good and evil." -Rob Schenk

"I cannot undertake to lay my finger on that article of the Constitution which granted a right to Congress of expending, on the objects of benevolence, the money of their constituents." -James Madison

I have looked but cannot find "Denial Override" option. I was told that the reason I cannot get any communication with the card readers is because I have a demo copy of the software. So it is in essence a locked copy. Do you or anyone have a genuine copy or know where to get one?