Johnston claims she was a customer at the Airport Shell in Kenner when she was granted access to the establishment's bathroom. The plaintiff alleges that when she tried to open the bathroom door it would not budge and after being told to pull up on the door by a gas station employee she injured her shoulder. Johnston asserts she sustained severe injuries to her shoulder, head, bruises, abrasions and contusions.

The defendant is accused of failing to provide a safe retail environment, maintaining the premises in a state of ruin, failing to provide a safe retail environment free from vice and defect, maintaining the premises in an inherently dangerous condition, failing to warn of inherently dangerous condition and failing to instruct in the safe use of premises facilities.

An unspecified amount in damages is sought for loss of income, medical expenses and pain and suffering.