I'm guessing it's too late, but they are not actually charging for the CableCARD, but for the outlet.

You should have gotten a $2.50/mo "Customer Owned Equipment" credit for each of the TiVos AND, if you had none of their boxes, you should have only been charged one "Additional Digital Outlet" fee, so your net charge for the TiVos should have been $7.45/mo, not $19.90 as one of the TiVos would have been your primary outlet.

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The package I have with Comcast comes with a free HD STB as the base equipment. I also receive the $2.50 CC credit. So for one HD receiver and two Tivo's, I'm paying a total of -$5.00 for tv equipment!

My Comcast OnDemand (channel 1) never has worked. It wasnt a big deal since I rarely watch it on my cable card Tivo. But this weekend, I stopped a movie I started on another set, and was supposed to be able to pick it up again on another set. When I dialed in the OnDemand channel on the cablecard box, it gave me an error (Problem with the signal on this channel. Trying again V53)

So I called the cable card team at Comcast. Usually very efficient and effective, but this time I got an answer Im not happy about.

It seems that OnDemand doesnt work with cable cards, at least in the Chicago Metro area. The representative, verified it with their Billing department. So Im asking you other Tivo people if you have the same problems.

If you have a cable card and Comcast, can you get OnDemand? If you can, what do you suggest that I do to make it work? Also, pls let me know if you are in another state (other than IL), since the issue may be localized by state.

Many thanks.

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I'm unaware of craigk's caveat regarding the non-accessibility on Series3 TiVo's as I have Premieres.

Otherwise, as morac has already indicated, you can access Comcast's Xfinity On Demand (XOD) feature on your TiVo via the XOD menu option. You can find it at TiVo Central under "Find TV, Movies & Videos," and it will also list under "My Shows" if XOD is enabled (the default setting) under Settings & Messages > Settings > Channels > My Video Providers.

Note, however, that other users in the Chicagoland area have had issues recently getting XOD to work on their Roamios, and this issue might relate to your situation as well. See this thread (post #29 and following).

The FCC added a requirement for you to have the option for self-install (making a truck roll no longer required) so maybe Comcast's response was to make all Cable Cards distributed by customer pickup at the office since some/most of them would be picked up this way.

This makes sense if the customer experience is a few notches down in priority...

The FCC added a requirement for you to have the option for self-install (making a truck roll no longer required) so maybe Comcast's response was to make all Cable Cards distributed by customer pickup at the office since some/most of them would be picked up this way.

This makes sense if the customer experience is a few notches down in priority...

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And they can jack up rental fees.

Yesterday, I went to another store to return the "stupid box" and get a couple of cards. (Antenna works so well that I decided to use that on my old HDLX.)

The rep didn't understand why I was returning it since "it costs the same". I briefly tried to explain and just gave up and took the cards home. I told her that customer service already put the charge on my account and told me that all I needed was to get the cards.

5 calls and 3 hours later, my subscribed channels came through on both Tivos. (They got one to work and that stopped the other from working. We went back and forth like that for 2 hours.)

I saw this email come through so the charges haven't been jacked up. I'll know for sure with the first real bill.

I just purchased a used Tivo Premiere XL4 (with lifetime!) from someone at work. After my first experience with my TivoHD and Comcast, along with the many horror stories here in the forums; I expected the worst. However, I was delightfully surprised with my experience this time.

I first ran the guided setup and then went and picked up a cable card self install kit from my local Comcast office. I followed the instructions in the kit and called Comcast's Cable Card Activation number listed in the kit. We had it paired and working within 10 minutes. Got all channels including premiums. Double checked the existing TivoHD to be sure that nothing went south there, but all was well.

Comcast is not billing me at all for the cablecards thanks to the Indian CSRs. They just didn't remove the modem charge but did remove the days that I didn't have television on my Tivos (about the same amount). Fortunately, they gave me a modem receipt (saved to Evernote). Hope the bill stays this way for at least the first year

Great forum; kudos to all the knowledgeable contributors. I just bought a new place here in Chicago, and have decided to go the route of Comcast and purchase my own TiVos, rather than Comact Xfinity AnyRoom. My plan is:

1. Can Comcast tell (via the cable card or some other fashion) that I have the Mini in the bedroom streaming from Plus (if I don't tell them)?
2. Since the Mini doesn't require a cable card, I assume there would not be a Comcast fee for the bedroom setup right?
3. I haven't moved in yet, so I'm not sure if I'll connect the Mini via MoCA or Ethernet. Would this make a difference from a Comcast perspective (either cable card or billing)?
4. Even though I won't have an X1 Platform, I'll still be billed the $9.95 HD Technology fee, but nothing for the cable card, correct?

1. Pretty sure no.
2. No fee for the Mini. It's not a TV tuner.
3. Comcast shouldn't care. They'll only know about the device with the cable card. MoCA uses the same physical medium but doesn't involve Comcast.
4. No HD Technology fee - that's a fee for renting an HD-capable STB - unless you get someone clueless setting your fees. If they try to charge it tell them you don;t want that stuff - they don't actually authorize the HD channels separately within a tier.

You are probably spot on, @pdhenry. ChicagoGuy's bill should look like mine without the add'l outlet fee and maybe a $2.50 credit for customer owned equipment. (I didn't get that but I won't complain since I'm not paying for the cable cards.)

Well Comcast decided to screw me over. I had called Comcast for a support issue and while on the call they said I could save money by switching to triple play. I didn't really want to, but initially agreed. I later changed my mind. I spoke to someone who put my account back to the way it was and got me a retention credit for $15 a month.

That was April. Imagine my surprise when my June bill showed up and it was higher than my April bill by $6. Well Comcast tacked a $19.90 additional outlet fee onto my account and lowered my credit (which was wrong since I have 3 cards and not 4).

I called Comcast and was told the $19.90 for 2 cable boxes, which I don't have. I'm aware of the additional outlet fees that Comcast charges in some areas, but in my area they've never done so. I even still have an additional outlet charge of $0 on my bill in addition to the $19.90 charge.

I contested the bill with Comcast, but I have a feeling I'm going to end up getting screwed anyway. What's really annoying is that I only have 2 TVs.

I attached my pre and post version of the TV part of my bill. The new TV total is $117.53. The old was 98.53, so it's $19 more ($4 (plus tax) with my $15 credit).

You don't appear to have any of their HD boxes, so you shouldn't be charged the "HD Technology" fee.

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I've had that argument with Comcast before. They said the "HD Technology" fee is "required" to get HD service. They refuse to remove it despite the fact that I haven't had a HD box from them for many years.

With them charging the Outlet fee now, maybe I'll try and press the argument again. The problem is that Comcast completely outsourced their entire phone support department to India. There's no way to speak to a Comcast employee anymore, even for billing issues.

I've had that argument with Comcast before. They said the "HD Technology" fee is "required" to get HD service. They refuse to remove it despite the fact that I haven't had a HD box from them for many years.

With them charging the Outlet fee now, maybe I'll try and press the argument again. The problem is that Comcast completely outsourced their entire phone support department to India. There's no way to speak to a Comcast employee anymore, even for billing issues.

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If they added it to my account, I'd tell them to remove it and be damned. In the unlikely event that I actually lost access to any HD channels in my package, I'd file a complaint with the FCC.