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According to Communications SVP Sarae Janes, Pinnacle Financial Partners employs a variety of creative approaches to support the free flow of information and innovation. For example, it sponsors book clubs held at the homes of the CEO and other top management for the lively exchange of business ideas.

In addition, Pinnacle Financial Partners has a “Wow Budget” that staffers can dip into anytime just to do something exceptionally kind for clients. In addition to earning Pinnacle clients for life, the “Wow” moments often generate stories that remind everyone at the company of its commitment to provide both excellent service and extraordinary experiences.

In This Episode:

Pinnacle Financial Partners

Meet your hosts:

Debbie Wooldrige

Debbie is the CEO of outsource training company ttcInnovations, which provides training for corporations from Bank of America to Volvo, and offers both standard and Millennial-centric training. To learn more, please visit ttcInnovations.com.

Hy Bender

Hy is the bestselling author of 16 books, including five Dummies books and a Complete Idiot’s Guide. Hy’s also written for national publications ranging from The New York Times to Advertising Age to Mad Magazine. To learn more, please visit BookProposal.net.