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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

Hotel Reviews from Baymont guests:

The room was comfortable, the beds were good. The AC/Heat did not control room temp well. It was set on 70, but the room stayed uncomfortably warm. On the 2nd night, it raine...
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The room was comfortable, the beds were good. The AC/Heat did not control room temp well. It was set on 70, but the room stayed uncomfortably warm. On the 2nd night, it rained. my room was on the 3rd floor, I was in the bathroom and heard what sounded like rain on a tin roof, but saw no water. Two hours later my wife stepped on a wet carpet and found water on the bath floor. The maintenance man told me the roof had been repaired, but somehow they were still experiencing flooding when it rained. When I made my reservations online it stated that the hotel had been recently been renovated. It appeared that flooring and elevators needed repair.« less

I met my daughter in Augusta; she was interviewing for grad school. The hotel staff were very pleasant and friendly.. the cleaning people, front desk, & breakfast area. Park...
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I met my daughter in Augusta; she was interviewing for grad school. The hotel staff were very pleasant and friendly.. the cleaning people, front desk, & breakfast area. Parking was crowded at nite, but not impossible. Breakfast was convenient, but not spectacular.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
Thanks for taking the time out to place this review. On behalf of my staff I would like to say thank you! My staff take pride in providing the best customer service possible and your feed back makes us feel like we are really doing our job. Lately we have been definitely crowded but we have extended parking in the back of the property.
Thank you for your review
Shameka
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The hotel could still use a little more updating to the rooms and hallways. I did not like the old doors I had to put towels at the bottom of the door because of the big open ...
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The hotel could still use a little more updating to the rooms and hallways. I did not like the old doors I had to put towels at the bottom of the door because of the big open space between the floor and the door. my first room the heating unit did not work at all I was moved to a different room and the at least the unit came on didn't blow hard but it blew out some heat. I did spot a roach crawling on the desk in the room and there was spider webs on the top of the curtains and also in the corners of the room by the window. There was not a smoke detector in the room but there was wires hanging down from where the smoke detector is suppose to be located. The good part about my stay was the staff was pleasant and the bed was very comfortable.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
We are currently in the process of renovating all of our rooms. Mrs. Latishia I was not aware of bugs in that room but since you let us know our pest control has been notified and will be spraying that room and the neighboring rooms beside it. We take pride in being a 5 star property and we will continue to make all adjustments to keep it that way. We would love for you to come back and visit us in the near future, and we would be more than happy to show you where pest control sprayed.
Thanks for being a very valued guest
Shameka!
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We stayed three nights and not once did the housekeeping staff enter the room. We had to go down and get clean towels, coffee and cups from the front desk each night when we a...
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We stayed three nights and not once did the housekeeping staff enter the room. We had to go down and get clean towels, coffee and cups from the front desk each night when we arrived back at the room. The trash can was overloaded. (There is only one small trash can in a suite, which is also kind of dumb.) This is the first time I had stayed at a Baymont.
This is also the first time I have ever had a single issue with any Wyndham properties. I am a Wyndham rewards member and stay in Wyndham properties as often as possible.
This would have been bad enough, if we were on vacation, but I was visiting my dying father and I just did not need the extra stress of policing my own room.
This was absolutely unacceptable and inexcusable. Their should be some repercussions with the house keeping staff for such an egregious error. Missing one day is understandable, albeit wrong, but the entire stay?
Just remember that you asked.« less