Start New Service

The City of Richardson requires security deposits on all water accounts which must be paid at the time of application. Letters of credit are not accepted in lieu of a deposit. The deposit is held until service is terminated and it is then applied to the final billing. Interest on the deposit is applied to the customer account annually.

Residential Properties

The deposit for residential properties is $75; if the location has a separate meter for irrigation an additional $75 deposit is required. (Click for the schedule of deposits.) To open a new account for a residential property, you can apply for service the following ways:

Phone: Call us at 972-744-4120 Monday through Friday (excluding holidays) between 8:00 a.m. and 5:00 p.m. Be prepared to pay the required deposit over the phone with a credit or debit card (MasterCard, Visa, Discover, and American Express). If you need to pay by cash or check, you are required to apply for service in person.

Online Applications: In order to complete a residential application online, click on the "Apply Online" button below. You will be prompted to enter the address for which you would like to start service. Please follow instructions carefully and enter all required information. Failure to do so will result in delayed service. Credit cards (MasterCard, Visa, Discover and American Express) are accepted for payment of deposit online. If you need to pay by cash or check, you are required to apply for service in person.

In Person Applications: In order to complete a residential application in person, come to City Hall, located at 411 W. Arapaho Rd. Suite 101, during normal business hours (7:30 a.m. to 5 p.m. Monday-Friday). You will need to bring your driver's license (or other government issued ID.). Credit cards (MasterCard, Visa, Discover and American Express), cash and check are accepted for payment of deposit in person.

Commercial Properties

To open a new account for a commercial property, you can either apply for service online or in person. The deposit for commercial service is determined by the number of meters and meter sizes. Click for the schedule of deposits.

Online Applications: In order to complete a commercial application online, you will need to first call Water Customer Service at 972-744-4120, during normal business hours, to discuss location details and deposit amounts. After contact has been made, you will receive an e-mail with a link to your personalized application which will include the required deposit amount and location addresses. Credit cards (MasterCard, Visa, Discover and American Express) are the only accepted form of payment for deposits online. If you need to pay by cash or check, you are required to apply for service in person.

In Person Applications: In order to complete a commercial application in person, come to City Hall, located at 411 W. Arapaho Rd. Suite 101, during normal business hours (7:30 a.m. to 5 p.m. Monday-Friday). You will need to bring your driver's license (or other government issued ID.). Credit cards (MasterCard, Visa, Discover and American Express), cash and check are accepted for payment of deposit in person.