Knowledge

Macintosh Instructions - Add a Windows shared printer
Link to support page with the following instructions http://support.apple.com/kb/HT3049 .
Mac OS X: How to manually add a Windows shared printer
In some situations, you may be unable to locate a Microsoft Windows shared (SMB) printer while adding a printer, yet you can s...

Setting up OneDrive for Business Sync Client in Office 2013
Check to see if you have OneDrive for Business installed with your Office 2013. If you have Office 2010 then let the Help Desk know so they can help you start the installation or assign one of the Desktop Tech to install Office 2013.
Installing On...

Symptoms
Staff or Faculty needs to install a network printer on their desktop or laptop computer.
Resolution
There are a few ways to go about installing a Network printer.
First click on the Start Menu and select Run (the Run option may need to be added to the Windows Vista Start Menu and/or the Win...

Below is a list of tiers in SLCC’s device management plan. This plan includes SLCC purchased devices as well as staff/faculty and student devices and indicates the level of access and support that these devices will have based on multiple factors, like who they have been purchased by as well as their compatibility with SLCC systems ...

Problem (Symptoms)
User personal H: drives are not mapping for multiple people on the same computer but is on other computers.
Cause
The main trouble was that the computer had an external drive connected and that external drive was assigned the letter H: by the operating syst...

Employee Dashboard
Supervisors’ Frequently Asked Questions
• What functionality do supervisors have on the new Employee Dashboard?
Answer: Supervisors have access to the new “My Team” function which allows a quick way to access employees’ leave balances and allows them to drill down to employees ...

Problem (Symptoms)
If you would like to setup your phone to access the Canvas Calendar Feed here are some instructions.
Cause
Here are three guides to set this up for various devices.
Resolution
Calendar Feed for Google Calendars Calendar Feed for iCal Calendar Feed for Outlook

Problem (Symptoms)
Windows Mail application will not sync SLCC email account after upgrade from Windows 8 to Windows 10.
Cause
The user name is defaulting to the local part of the SLCC email address. There is not option to edit the user name.
&nb...

How to install or upgrade to Parallels Desktop 13
APPLIES TO:
Parallels Desktop 13 for Mac Home Edition
Parallels Desktop 13 for Mac Pro Edition
NOTE:
After upgrading to Parallels Desktop 13, you do not need to reinstall Windows or create a new virtual machine. You can use your existing virtual mac...