Description

Welcome to the new Potbelly Perks app! With our new app you’ll be able to seamlessly order and pay for your favorite meal and earn amazing perks. Get through the line quickly and securely just by scanning your phone at the register. No wallet required! Best of all, the more you visit, the more rewards you’ll earn.

-NEW Features-

EASY AND SECURE MOBILE PAYMENTSSave time & jump the line! Order and pay for your food ahead of time and we'll have it ready when you arrive or pay in shop by simply scanning your QR code at the register!

FIND YOUR LOCAL POTBELLYLocation your local Potbelly Shop and check out the menu any time.

GIVE THE GIFT OF POTBELLYSend digital gift cards through the app that can be used to order via the app or in store!

My review

Review from

Reviews

2.6

491 total

5 142

4 39

3 28

2 50

1 232

Yael JImenez

This app needs improvement Everytime you try to go to a new page it sends you to the QR code and blinds you with your screen. Also I was promised a free sandwich if I downloaded it from Instagram and that didn't happen. Bad app just go in person

kelsey Marin

Went to get the free sub that was offered through the app and ended up being charged for 3 sandwiched $9.96 each. My sandwich was worth $6. Don't get this app, it's a dwindle. Now I have to wait for the transactions to post to my credit card because the manager couldn't reverse them while I was there. She had to call people and when I called back later, she said she could only refund me the $6 for my sandwich. This is not worth the inconvenience!

Paul M

This app is garbage. Force closes constantly and freezes. Mot intuitive. Very slow app and resetting a password is a nightmare. Not worth the effort, ordering from somewhere else.

J.J. Montgomery

Other ordering apps allow you to pay in person, this doesn't. Also, I've eaten at Potbelly a lot, but this is the first time using the app. My sandwich wasn't done when it said it would be, and then they had to remake it because they didn't put any of the toppings I had selected in the app. Ended up taking way longer than just waiting in line.

Jonathan Reyna

Ad says you get a free sandwich but you don't!

Elliot McSherry

First the app forces you to pay through it. Have cash? A gift card? Don't want to put your credit card in their system? Can't use the app. Price discrepancy is a total ripoff. Why can't the app just let you order ahead like EVERY OTHER fast casual app and collect rewards for eating there? You know... to encourage us to return. I love potbelly but this app is beyond trash.

User reviews

Yael JImenez March 12, 2018

This app needs improvement Everytime you try to go to a new page it sends you to the QR code and blinds you with your screen. Also I was promised a free sandwich if I downloaded it from Instagram and that didn't happen. Bad app just go in person

Went to get the free sub that was offered through the app and ended up being charged for 3 sandwiched $9.96 each. My sandwich was worth $6. Don't get this app, it's a dwindle. Now I have to wait for the transactions to post to my credit card because the manager couldn't reverse them while I was there. She had to call people and when I called back later, she said she could only refund me the $6 for my sandwich. This is not worth the inconvenience!

Other ordering apps allow you to pay in person, this doesn't. Also, I've eaten at Potbelly a lot, but this is the first time using the app. My sandwich wasn't done when it said it would be, and then they had to remake it because they didn't put any of the toppings I had selected in the app. Ended up taking way longer than just waiting in line.

First the app forces you to pay through it. Have cash? A gift card? Don't want to put your credit card in their system? Can't use the app. Price discrepancy is a total ripoff. Why can't the app just let you order ahead like EVERY OTHER fast casual app and collect rewards for eating there? You know... to encourage us to return. I love potbelly but this app is beyond trash.

Literally blocked me for life because they said there's something fishy about my debit card (no idea what they're talking about). I tried to appeal and was immediately rejected. A shame because there's a potbelly across my office and they just lost my business.

I placed an order and when I went to the pick-up area my ticket was still on the machine. If they're going to have online orders the employees should be more aware that orders will sometimes appear at the online station. After reading some of the comments I need to look at the prices at the restaurant and see if the app made me pay more than what I should have.

Thank you for sharing your feedback on the Potbelly mobile app. We are sorry to hear you had a negative experience. We'd like to hear more about the missing sandwich offer you referenced to ensure your Perks are working correctly. If you have more feedback to share, please contact us at customerservice@potbelly.com. Peace, Love & Potbelly

Gav213Q January 5, 2018

It made my pick up time 40 minutes after I ordered and keeps cancelling orders without a notification

So i downloaded the app/created an account during the free sandwich promo. The free sandwich was added to my perk page. Then the app stopped working-crashed on boot 100% of the time. Now that there was an update to the app i tried again. But now the free sandwich perk is gone having never gotten the chance to use it. Thanks for taking back the promo and headache.

Unfortunately, I cannot keep this Android app because the app cannot be moved to secondary storage. I'm like every Android user and have limited available space on primary storage. Because of the OS and other required data that must be stored on primary storage, I have to move apps to my SD card after I install them in order to make room. I understand that users must first install apps to primary storage on Android. That's fine. Users should then be able to move apps like this to Secondary Storage in App Storage Settings. This app does not allow that. Sadly, I have to uninstall this app now since I don't have enough space on my primary storage to keep it. To be clear, developers can enable apps to be moved to SD Cards. I understand that there are legitimate reasons why some apps can't be moved to secondary storage. For instance, App Widgets or Alarm Services will no longer work from apps run on Secondary Storage. I'm not sure if those examples apply to this app, but again, my opinion is to let the user make the trade off. Some users like myself will give up features just to be able to move the app to SD Storage. For me, it's better to be able to keep an app with limited functionality than have to uninstall it altogether. I've heard that some developers prevent their apps from running on SD Cards simply because the app may run slower. I surely hope that is not the reason with this app. My opinion is: Let the user decide. As it stands, I can't use this app at all because I don't have enough space to keep it installed on my primary storage. The reason that I believe this app deserves a lower star rating is because the developer has the option to allow this app to be moved to SD cards, but the developer has not implemented that. Furthermore, other competing apps in the Google Play store can be moved to SD Cards. SUGGESTIONS FOR THE DEVELOPER: If there is not an unsurpassable reason to allow users to move your app to SD Cards, then please change the "android:InstallLocation" attribute in your app to allow it to be moved to an SD Card after installation. If you are worried about a second-rate user experience, then simply display a warning to the user of the functionality that will be lost by running the app from an SD Card. If you haven’t heard this suggestion from other users, then please keep in mind that many are probably just uninstalling your app when they run out of primary storage space on their phone. Users with an SD card in their phone usually have tons of available storage there, so there is never a reason to go through those apps and uninstall them. In other words, another good reason to allow your app to be moved to SD Storage is the users are much less likely to uninstall it to make room for other things on their limited primary storage. If there are legitimate reasons that your app can't be moved to a device's SD card, then please at least create a setting in the app that allows users to store the App Data on the SD card. Thank you so much for considering my suggestions and feedback. I'm passionate about this because I would otherwise like to be able to keep and use your app. :)

Thank you for sharing your feedback on the Potbelly mobile app. We appreciate your insightful insight into the android user experience and will be sharing this with our mobile development team. If you have more feedback to share, please contact us at customerservice@potbelly.com. Peace, Love & Potbelly

C Anderson March 6, 2018

Customer service is the worst! Me, my family and friends are boycotting potbelly! Soon as they see there sale drop, hopefully they will get there act together! Spread the word #boycottpotbelly!

Thank you for sharing your feedback on the Potbelly mobile app. We are sorry to hear you didn't have a great experience. If you'd like to use guest check out, our website has guest check available for pick up orders. If you have more feedback to share, please contact us at customerservice@potbelly.com. Peace, Love & Potbelly

DJ MC - MON5TER MATT November 23, 2017

DEAR POTBELLY. Please let me be able to pay with gift cards online. I have like two gift cards and can't figure out where to enter them...

Worst fast food app I have used so far. Always try to charge me $1 extra when I try to make purchase through app Edited: Dear Potbelly, Already tried reaching your support. They basically told me they have no idea what's going on and the problem cannot be fixed in the foreseeable future, then "closed" my ticket. That's also why you are receiving a 1 star rating. I've never given a 1 star before.

Thank you for sharing your feedback on the Potbelly mobile app. We are sorry to hear you had trouble with extra charges and we'd like to get this resolved for you. Please contact us directly at customerservice@potbelly.com, so we can connect on the issue. Peace, Love & Potbelly

Deja Hall October 24, 2017

This app is really glitchy. I created an account yesterday and was able to have access to a new perk. Today, I noticed that I was forced to create a new account (with the same email address) and wasn't able to simply log in. Once I created a new account, my perks were gone. Please figure this out please.

Thank you for sharing your feedback on the Potbelly Mobile App. We're sorry to hear you had trouble using your account and access your Perk. We'd love to help troubleshoot the issue and make it right! Please contact us at customerservice@potbelly.com, so we can connect with you directly. Peace, Love & Potbelly

Sara Goodwin October 24, 2017

The app works about 75% of the time. But there are so many glitches that it's getting really frustrating: a) Today, for no apparent reason, it's marking up my entire order by 12%. It lists the subtotal + tax, but then the final total is 12% higher than that. b) The online ordering system also goes down a lot. c) When you try to select a pick-up time from the dropdown, it doesn't actually put the one you picked. You have to try hitting it multiple times before it recognizes it. d) Perks don't show up reliably in your account.

Thank you for sharing your feedback. We have shared your comment with our Mobile App Development team to investigate further. The issue should be resolved now- we apologize for the inconvenience. If you have any additional feedback, don't hesitate to reach out to us directly at customerservice@potbelly.com. Peace, Love & Potbelly

Thank you for sharing your feedback on the Potbelly mobile app. We're so sorry to hear you received errors while attempting to place an order. I have shared your feedback with our development team to investigate. If you have any additional feedback, don't hesitate to reach out to us directly at customerservice@potbelly.com. Peace, Love & Potbelly

Thank you for sharing your feedback on the Potbelly Mobile App. We're so sorry to hear you're having trouble with the app. To troubleshoot, please ensure you're using the latest version- 2.0.5. If you are still having trouble, please reach out to us directly at customerservice@potbelly.com so we can escalate to our development team.

Thank you for sharing your feedback on the Potbelly mobile app. We're so sorry to hear your free sandwich Perk was not added to your account. We'd love the opportunity to make it right. Please contact us at customerservice@potbelly.com, so we can connect with you directly. Peace, Love & Potbelly