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2019年11月26日にご来店

総合5お料理5サービス5雰囲気5

We came from out of town for Thanksgiving in Asheville. We are staying on the other side of town but wanted to attend the movies near Roux. We chose Roux for dinner prior to the movie. It was a superb choice. The hostess gave us the best table for an extended family with a baby. The waitress knew the menu and guided us through it perfectly and then the food arrived. Exactly what we wanted and fit the description perfectly. This is a gem. I’m sorry we will be leaving town and not able to visit again. I highly recommend Roux.

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2019年8月24日にご来店

総合5お料理5サービス5雰囲気4

Roux is a perfect dinner location before or after a movie at the Biltmore Regal Theater. Parking in adjacent garages is plentiful, well lit and convenient. We had drinks at the bar thatis shared by the Hilton Hotel lobby and the hotel restaurant Roux. At Roux, the homemade chips and pimento cheese app was crazy good. We then had very solid dinners of trout with almonds, cheese grits and collard greens and a salmon salad. The cheese grits were a bit thin and bland. The collards were sweet which I normally do not care for, but these were interestingly good and a perfect foil for the very well prepared trout. There could have been fewer stems in the greens which would have resulted in a more tender dish. There was a pretty good wine by the glass selection for both red and white wines. The staff was very personable but professional.

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2019年7月27日にご来店

総合5お料理5サービス5雰囲気5

Food & service was excellent! We were greeted by a friendly, professional hostess and immediately felt welcome. Our server was personable and efficient as were all the staff and we had a very enjoyable evening with great food and great people. I would highly recommend!

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2019年7月27日にご来店

総合5お料理5サービス5雰囲気4

Personalized service and excellent food. Loved the variety of entrees, appetizers, sandwiches and soups. The daily mashed potato and soup choices were garlic and broccoli cheddar, both were delicious. My water glass was filled throughout dinner and the portions were large. Our server had excellent suggestions, and checked on our food and drinks at perfect intervals. Can't wait to come back. The pork dish with apples that I had was amazing. My daughter's sweet potato fries were the best we've ever experienced.

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2019年7月25日にご来店

総合5お料理5サービス5雰囲気5

After attending a show at Regal Cinema, we decided to dine at Roux for the first time. Very pleased with our decision. The bar busy and the dining room was not. I commented to the host & hostess that our reservation was not necessary and we were brought to a booth against the wall. The decor is simply, beautiful and relaxing. Fresh flowers at each table. The hostess conversed with us on recent movies, exchanging future movie "must-sees". Our server, Ruskin, warmly greeted us. We asked for water and time to sit while we read the menu and chose our wine for dinner. He made us feel relaxed, commenting we would not be rushed through our evening. My husband asked that I order for both of us. Knowing my husbands entree, I asked Ruskin about the "potato of the day". Good choice, so I recited to Ruskin our entrees and hubby asked, "Aren't you going to order wine and appetizer 1st?" I apologized to Ruskin and he said, "No worries, you can give me the entire order", and I did. And he memorized the entire order. I was very impressed! Everything was timed perfectly and prepared deliciously. We started with Calamari app and dinner was Fried Oysters and Trout. Our bottle of Malbec was re-corked and bagged, along with leftovers from our dinner plate. Our overall experience was above and beyond what we expected when we approached a sparse dining room at 7PM on a Thursday night. Ruskin presented us with a Frequent Dinner Club punch card & 15% off Friends and Family card. Are choice for dining in Biltmore Park will be Roux every time. I can only assume people do not want to dine in a Hotel restaurant, but please, for an excellent dining experience, choose Roux.

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2019年7月20日にご来店

総合5お料理5サービス5雰囲気5

Was very pleased! Wasn't sure about a restaurant inside the hotel. The 1/2 chicken was super tender and nicely flavored. I tried the maple Tabasco collards and sweet potato salad, and enjoyed them both! For once, I didn't have to tweak any flavors. Didn't have to add salt or ask for any other additions. Great flavor!

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2019年6月29日にご来店

総合2お料理2サービス1雰囲気3

We were a bit surprised the restaurant was practically empty, given it was a Saturday night. It didn’t, however, take long to discover why; the food was, at best average. We were both hungry but managed to eat only half our meal. Regarding the service: Our server must have been bored; he literally took over the conversation at our table. Given the above facts, unfortunately, Roux did not earn a “2nd trip” status for us.

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2019年6月23日にご来店

総合4お料理4サービス5雰囲気3

We had a reservation for 1:30 on Sunday for their brunch. Upon arrival we found out the brunch ended at 1:30. The manager and staff kept the buffet open for us. Great level of customer service. Had a great meal.

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2019年6月16日にご来店

総合5お料理5サービス4雰囲気5

We ate the brunch buffet for Father's Day @ Roux. We enjoyed the selection of food and we ranked the food a 9 out of 10. The shrimp and grits were to die for. The roast beef was great. There quite a variety on the buffet. The chef at the omelet/pancake/waffle station was quick, friendly and the food he fixed for us was simply perfect. The pancake of the day was over the top good!

The staff on the phone when I made a reservation were very accommodating and attentive.

The manager came to check on us. He was a delight.

Our server was average. Although we were a large party I felt she did not earn a 20% tip and was not happy to serve us.

We will eat at Roux again. We would love to see what dinner tastes like.

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2019年6月16日にご来店

総合5お料理5サービス5雰囲気5

We went for a Sunday brunch on Fathers Day. The variety of the food was great especially for the price. We particularly enjoyed the omelette and shrimp and Gris station. Our waitress was very friendly and gave helpful drink recommendations. Only complaint is the shrimp and grit station was not always manned. Would recommend and we will be back ourselves.

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2019年6月16日にご来店

総合4お料理4サービス3雰囲気3

I was pleasantly surprised as a local that a hotel restaurant was this good. I really enjoyed the Buffet for Father's Day, it was also kid friendly too. Would have left 5 starts but It was a little odd when we got there and were told they were " Changing over to the Father's Day brunch" so we had to hang out of 15 minutes while they cleared tabled etc and there was no where for us to sit comfortably and it would have been nice to be offered coffee or a beverage while we waited. But overall a very good value for a beautiful brunch and friendly service.

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2019年4月21日にご来店

総合5お料理5サービス5雰囲気4

We attended their brunch on Easter. There were some discrepancies regarding cost and times from their website. The manager accommodated us and thanked us for pointing out the problem. Our server also helped us, was cheerful and professional. Every employee, from the hostess to omelet station cook, seemed happy to serve. The salmon on the brunch bar was perfection! Crispy outside tender and juicy on the inside, with an amazing not-too-sweet glaze. Great shrimp & grits, and seared tuna Niçoise salad.Although it was a hotel lobby brunch buffet, the setting was cozy, friendly, and quiet.Highly recommend Roux when in Asheville!

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2019年3月24日にご来店

総合2お料理3サービス1雰囲気1

Food was good, but not exceptional. Service was pretty slow. We waited 20-30 minutes for our entrees to arrive after ordering, and there were only two other tables seated. They seemed to be much more interested in serving patrons of the bar across the way, though it wasn't crowded either. After reading several glowing recommendations, we bit... but won't get fooled again.

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2019年3月12日にご来店

総合3お料理3サービス4雰囲気2

Essentially in a hotel lobby - food good but not great, they had a $10 burger and beer special that was a good deal. They forgot our appetizer until after our entree but the server was lovely and didn't charge us for it, which is good service.

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2019年3月3日にご来店

総合3お料理4サービス1雰囲気1

The Hilton allowed the regular breakfast seating up to the minute the brunch started, creating no open table space for groups that had made reservations for the 11:00 opening. There was a 30 minute wait for a makeshift table set up in the bar area. We were never offered coffee. The buffet food was good, but the staff was unable to keep the offerings stocked. For the money it was a good deal, but the service and preparedness were horrendous. The musician was a nice touch. If you are on any kind of timetable or appreciate good service, this is not your go to brunch!

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2019年2月23日にご来店

総合4お料理5サービス3雰囲気4

The food is always excellent. But the nightcwe were there they were very understaffed and overwhelmed with the amount of people in the restaurant. We and several other large parties had made reservations, but there was not enough staff to accommodate in a timely manner.