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Cons: I'm not mad at newegg but I am at Joy system's because they didn't call me back until 2 days later after I called them about 15 times and left 5 messages. When they called back I was at my job and they said they will call me back at the time I told them to call me and i still haven't got any call back and its 2 days again. I run a side business and it makes me look bad to tell the customer that they will not get it at the time I told them after i got the product. I was able to get another Windows 7 version but it was a pain to get that. After this experience I will never order a product that from Joy systems.