GP Practice Software Solutions

Voice Connect have developed and designed a range of solutions with the aim of increasing the efficiency of GP Practices across the UK. All systems are fully accredited and are built in partnership with leading healthcare client management solutions, for example SystmOne, FrontDesk, and EMIS. Voice Connect solutions include, but are not limited to:

Patient Partner

Patient Partner is a booking system which enables your patients to manage their own appointments straight from their phone. This system is designed to fully integrate with your practice’s current electronic booking system, and is also connected to the telephone system, ensuring that it can operate in ‘real time’.

There are many benefits of integrating Patient Partner with your current systems. Firstly, it will extend the reception opening hours, improving accessibility for patients, but it will also ease congestion of the early morning booking rush.

Medical Messenger

Medical Messenger is an automatic appointment confirmation and reminder software, which is designed to reduce DNA rates, and increase patient retention rates. As well as general appointment reminders, the software enables you to send targeted health campaigns to your patients, for example for seasonal flu clinics. Medical Messenger allows you to filter selected groups, ensuring the most cost effective form of communication is used (often a SMS).

We installed Patient Partner in February 2014. Initially there was a little resistance to the system from our patients but, over the past 20 months, they have grown used to it and it now gets used a lot! The administration reports show that the number of successful logins to the system started around 1000 per month, rising to 1500 after 12 months, and we're now at 2140 for November. The reports also show the hours saved by using the system rather than receptionists started at 17 hours per month, rising to 30 after 12 months, and in November 2015 we saved 82 hours of reception time!
We have a lot of comments from patients who are grateful of being able to attempt to book appointments out of usual surgery hours, and also from those who've needed to check or cancel appointments.
The system does need tweaking and fine-tuning from time to time, so don't expect for it to be plug and play. But be reassured that the Voice Connect helpdesk is available and will sit and talk it through with you until rectified. Great system!

We installed Patient Partner in February 2014. Initially there was a little resistance to the system from our patients but, over the past 20 months, they have grown used to it and it now gets used a lot! The administration reports show that the number of successful logins to the system started around 1000 per month, rising to 1500 after 12 months, and we're now at 2140 for November. The reports also show the hours saved by using the system rather than receptionists started at 17 hours per month, rising to 30 after 12 months, and in November 2015 we saved 82 hours of reception time!
We have a lot of comments from patients who are grateful of being able to attempt to book appointments out of usual surgery hours, and also from those who've needed to check or cancel appointments.
The system does need tweaking and fine-tuning from time to time, so don't expect for it to be plug and play. But be reassured that the Voice Connect helpdesk is available and will sit and talk it through with you until rectified. Great system!

Patient Partner has saved the Practice time by freeing up reception staff to undertake other duties, thereby enhancing patient care. The excellent reporting facility gives valuable information about when and how many calls are made, which allows our Practice to realign its staffing structure to deal with patient demand.

Patient Partner has saved the Practice time by freeing up reception staff to undertake other duties, thereby enhancing patient care. The excellent reporting facility gives valuable information about when and how many calls are made, which allows our Practice to realign its staffing structure to deal with patient demand.

Patient Partner has helped to ease call pressure in the mornings and has made it easier for our patients to contact us. This means that it releases receptionists’ time to work on other important tasks within the practice. Using the latest telephone technology also helps to support the image of the practice as patient-centred and forward thinking.

Patient Partner has helped to ease call pressure in the mornings and has made it easier for our patients to contact us. This means that it releases receptionists’ time to work on other important tasks within the practice. Using the latest telephone technology also helps to support the image of the practice as patient-centred and forward thinking.

Since we have been using Patient Partner, the number of calls coming in to reception has significantly reduced. We hope to continue this trend as patients become more aware of the system. It also has the added benefit of enabling patients to cancel appointments at the weekend so we are aware first thing on Monday morning of any appointments that have become available over the weekend.

Since we have been using Patient Partner, the number of calls coming in to reception has significantly reduced. We hope to continue this trend as patients become more aware of the system. It also has the added benefit of enabling patients to cancel appointments at the weekend so we are aware first thing on Monday morning of any appointments that have become available over the weekend.