The Help Center is a collection of information aimed at helping you get started with and understand our system.
To get started, please make a selection from the list below or from the sidebar to the left.

If you cannot find the information you are looking for in the Help Center, send us an email to

Note: it may only be possible to wire/transfer money using kanji, the Chinese characters. If this is the case, someone at the bank should be willing to help. So please bring a print out of this with you, or copy the account information.

All subscriptions are set to renew automatically with the exception of the 7 Day Free Trial. If you signed up for the Fast Track to Hebrew Fluency Package, per our terms of use, the Monthly Premium Subscription included will renew at the rate of $25 per month. If you are only signed up for the 7 Day Free Trial you will not be billed. Android and iOS apps are billed directly by Google and Apple respectively. Basically, if you have never entered your credit card or PayPal information you will not be billed.

Your subscription can be extended via the Upgrade link in the top right corner of the screen as well as
the Upgrade/Extend link on your Dashboard. Please remember to cancel the renewal of your old subscription
to prevent double charges.

To verify your subscription information please sign in and click on My Account in the top right corner or in the Quick Links menu of the Dashboard. On the Account page is a link on the left side of the screen titled Subscription Settings. From there you'll be able to see your subscription history, and you can also cancel automatic renewals from this screen.

For your convenience your subscription will automatically renew at the end of your term. You can easily cancel your membership and stop it from auto-renewing any time, online, 24 hours a day by following these simple steps:

Log in to the www.hebrewpod101.com website by entering your Username and Password at the top right of any page

Click on the Account button in the top menu

Click on Subscriptions Settings from the left navigation menu

Click on the "Click here to stop this subscription from auto-renewing at the end of the term" link below your existing subscription

Please note that cancelling your subscription only prevents the next charge from kicking in: it does not suspend the service that you paid for in advance. Your subscription will remain active and fully functional until the paid through date listed on the "My Account" page. On that date, your account will cease to work and you will not be charged anymore. You don't have to wait until the last day to cancel your subscription.

This charge is typically for a renewal of a 1 Month Premium subscription.
If you ordered the Fast Track to Hebrew Fluency Package, per our Terms of Use the Fast Track to Hebrew Fluency Package is accompanied by a 1-Month Premium Subscription. If you have signed up for the UGS promotion, you receive an entire month of Premium access for FREE with the subscription renewing 30 days later.

If you feel you have been charged in error, please contact us and we will be happy to investigate further.

We are so sure that you will find our paid subscriptions worth every penny that we will happily refund the full
amount of your membership within 60 days if you are unsatisfied in any way - no questions asked! Just send us an email at contactus@hebrewpod101.com within 60 days of subscribing to let us know that you would like to take advantage of our money-back guarantee.