A system report or other file containing a description of your computer's technical specification is required to submit this technical support request.When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file.The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.

Creating a DXDiag report

To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter.Please do not swich to the 64-bit version, as the 32-bit version is preferred.In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.

Creating a System Profiler report

OS X 10.7 or newer:Go to Applications -> Utilities -> System InformationClick File -> Save as...Save the file and attach it to your support request using the ""Add file"" button above.

OS X 10.6.x:Go to Applications -> Utilities -> System ProfilerClick File -> Save as...Save the file and attach it to your support request using the ""Add file"" button above.

Creating a GOG system report

If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):

cd ~/GOG Games/*your game*./start.sh --sysrep

The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above

I cannot log in. What can I do?

First of all, make sure that your login and password are correct.

If you get the "User not found" error when trying to log in, check your other email addresses and aliases, in case you used a different one. You can also look for the GOG account creation confirmation email in your mailboxes, and check what exact address it was sent to. If none of the email addresses work, please contact our Support team.

If you seem to be using the correct login credentials, but still cannot log in, try these troubleshooting steps:

Should you have problems logging in due to the emails with the two-step authentication codes not arriving, please try the following:

Check your inbox and especially your spam folder for an email titled "Two-step authentication" from the email addresses no-reply@gog.com or no-reply@email.gog.com. Try to whitelist these addresses (if you haven't done so already) and then request a new code.

Please make sure you don't close the login window before entering the 2-step code as it can only be used for the login attempt for which it was created.

After that, please wait 30 minutes and try again, and if this doesn't help, please contact us directly so we can help you with the issue.

Do you have more questions?

Didn't find the answer you were looking for?

We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week.