lag time to view error details - your experience?

When an error or alert is first posted in the portal there is considerable lag time to when I can actually click/drill into the error details. I often see > 10 minutes until the detail list is clickable.

I have opened a ticket with support already, but wanted others to weigh in see if this is common behavior in the portal.

In the attached image 10 minutes have gone by since the error time stamp and it's still not clickable to drill into the details.

3 Replies

What is the ticket number? From my understanding the new portal backend updates at set intervals which is why you may be seeing this as a delay even though alerts are sent immediately. Have you tried looking at this in the gomeznetworks portal? It's backend is different from the new portal so the results should be available real time.

This is what I thought initially. I'll look for documentation to support this theory.

Answer by
Lei T.·
Mar 26, 2017 at 12:07 AM

We have tried this in EAP environment. In that environment it works as expected. If an issue isn't found using EAP, you can expect that this will go away in production when we deploy the new portal to production in next release.