Document Type

Original Publication Date

2014

Journal/Book/Conference Title

Decision Support Systems

Volume

68

First Page

39

Last Page

48

DOI of Original Publication

10.1016/j.dss.2014.09.002

Date of Submission

March 2015

Abstract

Enterprise content management (ECM) systems help organizations cope with the increasing complexity and volume of data and information. Despite the growing popularity of ECM, published literature indicates that organizations primarily use ECM for operational benefits, while the strategic decision making capabilities are rarely considered. Thus, the most significant rewards of ECM implementation may be largely forgone. This study investigates the potential of ECM technology for decision support. A research model is proposed and validated via an empirical investigation. The results show that ECM positively influences problem identification and definition, decision making speed and analysis, decision quality, and decision makers’ satisfaction.