The purpose of this section is to present the service and benefits our property owners can expect to receive from Premier Property Management. In building a great rapport and long lasting relationship with our customers, it is important that each party understands exactly what is expected of the other. Our primary objective is to attain the goals and objectives of our customers and exceeding their expectations.

We believe that by familiarizing you with the process of how we lease and manage your rental property, we can avoid surprises that could occur later on. It is important that you realize that we will move forward with our administrative property management process as outlined herein, unless you otherwise direct us in writing. Therefore it is to your benefit to review and understand the following services that are provided by Premier Property Management.

The following is an outline of some of these benefits and services that you as our customer can expect us to automatically provide and institute on your behalf:

You can expect that our leasing associates will schedule showings of your property 7 days a week to all prospective renters until your rental home is leased.

You can expect that all rental applicants will be subjected to:

A credit report on each adult rental applicant.

An eviction search through the national eviction database.

A verification of applicant's former landlord's references.

A verification of the applicant's employment or income.

A national "Criminal Back Ground Check".

A search of the terrorist watch list and sex offender database.

You can expect that we will lease your property at the asking amount of rent within 15% of the agreed upon rate.

You can expect that once the rental applicant process is approved, we will complete and execute the lease agreement prepared by our attorney and give the residents possession of your rental home.

You can expect that we will conduct a "Move-In" property inspection and complete our detailed property inspection data sheets of your property. We also generally videotape each property to document move-in condition as well.

You can expect to be notified by our company that your property has been leased. A copy of the lease agreement is available, once all parties have properly executed it and the residents have taken possession.

You can expect that a minimum of one month rent and a security deposit equal to one month rent will be collected prior to a tenant moving into the unit.

Lease Renewals

You can expect that we will attempt to renew the residents lease at least 60 days prior to the termination date of their lease agreement.

You can expect that we will renew the tenants lease for another year at the same or at a slightly higher amount of rent, if possible. We will not renew the lease at a lower amount, without your specific permission to do so.

You can expect that we will begin advertising and showing the property for lease as outlined in the leasing section above, in the event that the current tenants are not renewing their lease.

You can expect that we will renew the residents lease agreement, or re-rent your property to new residents, unless we have been advised otherwise.

At Premier Property Management, we do not tolerate delinquent payment of rent. We explain this policy to new residents in order to avoid any misunderstandings that might arise later. Consequently, we are extremely aggressive in the collection of rent. Consequently, you can expect that we will make every effort to collect rents timely as outlined in the frequently asked questions.

Rent Processing & Accounting

At Premier Property Management, our property management software is the top property management software in the industry.

You can expect to receive a monthly computerized report showing all income and expenses of your rental property.

You can expect to receive a year end summary statement for your tax purposes showing all of your yearly income and expenses and categorizing said income and expenses.

You can expect to receive timely payments of your rental income each month.

You can expect to have access to your rental account each month via our website.

You can expect that in the last month of a tenants lease, we will hold funds in our escrow account to protect you by ensuring that adequate funds are available to make your rental home "rent-ready", thereby ensuring faster lease ups and less vacancy time.

Property Maintenance & Repairs

At Premier Property Management, we believe that it is a conflict of interest for us to profit from the misfortunes of others. Therefore, we do not assess a surcharge or make a profit of any kind from maintenance & repairs to our property owners for their properties.

However, rental homes must be properly maintained in order to preserve the value of the property and maintain a positive relationship with the residents. Florida also has laws that require landlords to comply with certain basic maintenance and repair items.

You can expect that Premier Property Management will not affect repairs to your property in excess of $200.00, without first obtaining your approval. NOTE: This excludes repairs deemed by manager as emergency repairs or repairs that are required to be effected to bring your property into compliance by law, governmental building, zoning, safety and municipal codes, or the restrictive and protective covenants of your homeowners association or repairs that in managers sole judgments are necessary for the safety of the tenants or your property. Manager shall proceed with these repairs and bring property into compliance, subject to funds being available in property owner’s account.

You can expect that if your property is vacant, we will address items necessary to improve the property's marketability to prospective renters. This means faster lease ups and less vacancy for you. Examples would include: lawn service, carpet cleaning, maid service, pool service, utilities and painting when necessary. In the event that any of these repairs were due to the former rental residents tenancy, you can expect that we will spend all of their security deposit (allowed by Florida law) first (not your money) to put your property back into rent ready condition.

You can expect that we will institute minor maintenance & repair items ($200.00 or less) as requested by rental applicants to secure a lease to quality residents for your rental property. To avoid the possibility of major liability to you we also change the locks between each tenancy.

You can expect that during the residents tenancy, we will institute minor maintenance & repairs ($200.00 or less) when deemed by us to be necessary for the preservation of your property and/or the continuation of the residents tenancy, usually occurring at the renewal of their lease. If the property owner provides manager with third party service contracts or maintenance warranties then manager shall contact said provider for covered repairs at a charge of $25. Otherwise, manager shall assume that none exist.

You can expect that we will only use repairmen, vendors and tradesmen that are properly licensed and insured to handle the type of work being performed on your property and pass on any discount or savings directly to our clients.

You can expect to receive copies of the original invoices of all repairmen, vendors and tradesmen employed to conduct repairs on your property.

Communications

At Premier Property Management, we believe that communication is an essential element in the success of our company. Our excellent communication builds the necessary rapport and trust for a long lasting relationship.

In today's business environment, no one can assume to know or read the mind of another, or be certain of their goals and objectives. Premier Property Management has gone to great lengths to be readily accessible to our residents and property owners. We are always available by phone, fax, and e-mail direct to our desk.

Conclusion

In conclusion, by choosing Premier you will be hiring the most qualified and professional property management firm at the most competitive rates in southwest Florida. Our comprehensive property management service is delivered by an expert staff that will provide the freedom and peace of mind you are searching for when hiring a property management company.

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