Training Team Administrator to provid an effective learning and development services

Our client is a charity which investigates what makes relationship work more or less well - or fall apart - and the effect of the quality of relationships on parenting, parent-child relationships and the well-being of adults and families. They use the findings to develop training and resources tailored to the needs of those working with families in both the statutory and voluntary sectors, and to ensure that policy is shaped by evidence and innovative practice.

Job Purpose

To assist in providing an effective learning and development service to the organisation by providing efficient and reliable administrative support.

This is a great opportunity to utilise your administrative skills in a training environment, where you will be the bedrock of the training team, providing efficient and effective systems to ensure we provide excellent service as well as excellent training. You will already have previous administrative experience and will be required to actively display excellent customer services skills at all times, as well as be a calm and confident communicator across all formats and levels of staff.

This busy and interesting role will appeal to you as you like to take ownership of the administrative function of the project, have the confidence to hit the ground running in the position and make a difference to our team and the success of this important project.

Key Responsibilities

Ensure the smooth running of the learning & development training programmes undertaking all the organisations work efficiently and within timescales.
Proactively identify and respond to customer needs and ensure customer service is effective and exceeds requirements.
Respond to all relevant initial enquires, liaison with commissioners, participants, venue contacts and trainers following an effective administrative process.
Be accountable to the quality assurance framework and be responsible for own contribution to being part of a reputable training organisation.
Assist with the preparation of statistical information, reports.
Build positive relationships with internal customers, facilitators and external contacts
Assist in the preparation of learning & development materials to a consistently high standard and in a timely manner for a variety of mediums
Produce and maintain accurate electronic and manual training records for the organisation