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Amazing stay!

This hotel has the nicest rooms and very helpful staff!
The bed and pillows were just amazing and the breakfast simply beautiful!
We will book again upon our return to Mumbai

Comment from Hotel Management

14-Mar-2018 by Biswajit, Hotel Management

Bonjour Joffrey,
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

5 out of 5

Recommended
for Everyone

by A verified traveller

Good Bandra Kurla hotel

Posted 23-Feb-2018

Generally very good service. Restaurant could be a little quicker.

Comment from Hotel Management

23-Feb-2018 by Biswajit, Hotel Management

Bonjour Valued Guest,
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
I am delighted to learn that you had an overall pleasant stay with us. It is with sincere regret that we note there were some areas which did not meet your expectations. Your comments have certainly raised an area of concern that needs to be addressed and your suggestions have been taken in the spirit which they were intended.
We thank you once again for your feedback and look forward to welcoming you back at Sofitel Mumbai BKC.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

5 out of 5

Recommended
for Everyone

by A verified traveller from Colombo

Staff was very attentive and service excellent

Posted 22-Feb-2018

Really enjoyed my stay there with trip made better with great room, clean facilities and extra help plus advice given for my travel requirements. Cannot say enough about how the service went beyond expectation from the staff! So friendly and helpful!

Comment from Hotel Management

23-Feb-2018 by Biswajit, Hotel Management

Bonjour Gisela,
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

5 out of 5

Recommended
for Everyone

by A verified traveller from canada

Excellent hotel

Posted 04-Jan-2018

Pros: Hotel was clean and had great breakfast. Staff was amazing. I would highly recommend staying there.

Cons: Handicapped room could have some improvements. Could not get around the desk the space was very tight.

The staff was friendly and addressed any concerns. Food in the restaurant was excellent.

Comment from Hotel Management

04-Jan-2018 by Biswajit, Hotel Management

Bonjour Raj,
Your kind commendations of our property and services just brightened our day.
We strive to deliver the best experiences whenever possible and it was a pleasure for us to be at your service.
I thank you for your kind recommendation and hope that Sofitel Mumbai BKC continues to remain your preferred hotel on all your future visits to Mumbai.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

5 out of 5

by raziya

Best trip

Posted 17-Dec-2017 on Hotels

My overall trip was great starting from bell boy to both front manger mr paragh and mr Clifford they both made sure I was comfortable .

Comment from Hotel Management

19-Dec-2017 by Biswajit, Hotel Management

Bonjour Raziya
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

5 out of 5

by raziya

Posted 13-Dec-2017 on Hotels

Comment from Hotel Management

16-Dec-2017 by Biswajit, Hotel Management

Bonjour Raziya,
Thank you so much for your 5 star rating. Hope to see you soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

4 out of 5

Recommended
for Everyone

by A verified traveller

Posted 05-Dec-2017

Went to Mumbai for business and the stayed in many global hotels and this hotel didn't disappoint. It had everything I needed. The restaurants were very good and food excellent.
Highly recommend to anyone...

Comment from Hotel Management

07-Dec-2017 by Biswajit, Hotel Management

Bonjour Valued Guest
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

5 out of 5

by Dori

Great stay

Posted 02-Dec-2017 on Hotels

Excellent hotel. Dinner in excellent Indian veg restaurant, Tuskers.

Comment from Hotel Management

05-Dec-2017 by Biswajit, Hotel Management

Bonjour Dori
It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for sharing feedback about your recent visit.
Thank you so much for your generous praise and we hope to deliver more such experiences for you on your future visits to our hotel.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

3 out of 5

by A verified traveller

Posted 02-Dec-2017 on Hotels

Though the property is very good the staff is very untrained and the basics of service are missing.

Comment from Hotel Management

04-Dec-2017 by Biswajit, Hotel Management

Bonjour Valued Guest
We have duly noted your feedback and would like to better understand your concerns.
Request if you write directly to us with your name and contact number for us to resolve your feedback personally.
Look forward to hearing from you.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

5 out of 5

by A verified traveller

Posted 27-Nov-2017 on Hotels

Comment from Hotel Management

30-Nov-2017 by Biswajit, Hotel Management

Bonjour Valued Guest,
Thank you so much for your 5 star rating. Hope to see you soon.
Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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