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It's as if a cursor doesn't exist

I must have unknowingly downloaded some malware, because my computer froze up and I was forced to manually restart it by holding the power button. After the restart, the cursor was nowhere to be found, and when I pressed Ctrl to find it, it was supposedly at the center of my screen no matter where I moved the mouse. (The mouse is fully functional, it's a problem with the computer, I'd think.I've tried going to "Mouse" on the Control Panel, but everything looks okay.) I was forced to use my keyboard to do everything: open the Internet, install certain programs, look up solutions, and so on. Then this phony program "Sysinternal Antivirus" repeatedly opened up, and following some instructions online, I installed rkill to get rid of it and Malwarebytes' Anti-Malware to finish up the job.

As a result, the programs got rid of Sysinternal Antivirus, but my cursor was still nowhere to be found after I restarted the computer.

I tried System Restore with various System Checkpoints from June, but none of them would work.

Everything else appears to be working just fine, it's just that the cursor is nowhere to be found, from the moment I turn it on and see the "welcome" screen to the "logging off..." screen I see when I turn off the computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:

Download DDS by sUBs from one of the following links. Save it to your desktop.

A small box will open, with an explaination about the tool. No input is needed, the scan is running.

Notepad will open with the results.

Follow the instructions that pop up for posting the results.

Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Due to the lack of feedback, this topic is now closed.If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.

regards,
schrauber

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

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