Job Description

Be Part of It

You will be representing a world-leading car manufacturer who requires Customer Service Advisors with language abilities in order to address their expanding international markets for brand new models hitting the market right now. This organisation provides a contemporary working environment with a diverse team based in Luton Bedfordshire.

Your Challenge

You will be responsible for receiving inbound customer calls, dealing with any requests or issues that could range from organising emergency services to helping drivers find their way to an important meeting or holiday destination. In return, you will work in a fun and dynamic environment with opportunities for career development, all while gaining an invaluable international experience! Some of your key responsibilities will include:

Help drivers navigate through Europe with queries on everything from directions to their hotel, to queries about how far the nearest gas station is.

Perform remote vehicle diagnostics using the latest technology

Occasionally, managing emergency response calls in the case of accidental collisions and medical emergencies by coordinating the respective emergency services if needed for the customer

Overcoming language and cultural barriers

Your Resume

Previous experience within a contact centre environment is advantageous but not essential

Native or near-native fluency in Finnish and fluency in English

Flexible in regards to working hours

IT literate

Great communication skills

Ability to build and maintain relationships with customers

Sensitivity and professionalism to deal with pressurised situations calmly and responsively