This Press Release contains important utility account information for Hope Water and Light customers. Also, they are asking for updated contact information. PLEASE READ

Immediate Press Release

July 25, 2017

Hope Water & Light will be disabling its outsourcing payment method on July 30th in order to prepare for a major change in payment options. HWL contracted with NISC (National Information Solution Cooperative) in June 2016. This has been almost a two year process, but we feel it is worth it. Beginning September 5, 2017 customers will be able to log into their utility account and pay their bill online via, credit card, debit card or electronic check with no service fee. You will be able to view your account as well as request changes to your account. The program is called SmartHub. Pay it your way with SmartHub convenient payment option. With Smarthub you will be notified when your bill is due and you can pay with a few clicks through stored payment information via your smart app or the web. You can save time and avoid late fees or service interruptions by using Smarthhub. You can sign up for automatic payments. Set up your preferred payment method and take care of your bills quickly and conveniently for no additional fees. As part of this enhancement, HWL will also make telephone calls to the numbers listed on your account in the event you forgot to pay your utility bill. You will receive a reminder two days before service is scheduled for disconnection.

We realize that everyone lives are very busy, so this feature will allow us to notify you, (if we have a current telephone number on file) prior to services being disconnected. We are working to improve our procedures as well as give you more options with your utility account. It is very important that we have the correct contact information for your account. Contact the HWL Customer Service Department to make sure your information is up to date or if you have any additional questions at 870-777-3000.