General information

Waterproof

Is the SHIMANO STEPS system waterproof?Yes, the SHIMANO STEPS system is waterproof for use under normal riding conditions, including heavy rain. Please do not use a high pressure washer to clean your bike.

Customization

Can I tune my SHIMANO STEPS to increase the power-assist speed limit?Due to strict regulations governing e-bikes, it is neither allowed nor recommended to alter the speed of your SHIMANO STEPS e-bike. The regulations are set in place to avoid dangerous situations.

Di2 shifting

What is Di2 shifting?Di2 is Shimano’s electronic shifting system. The advantage of Di2 is faster, smoother shifting with minimal effort. When installed on a SHIMANO STEPS equipped city / comfort e-bike, you also benefit from auto shift functions.

How to upgrade my SHIMANO STEPS e-bike to Di2 shifting?You will need to consult with your SHIMANO STEPS dealer to make this happen. Their qualified mechanic will need to adjust your system’s original settings to make it work seamlessly with Di2.