Caractéristiques

Évaluations des clients

James J.
le 11/19/2018

Évaluation :

Fast & friendly.
Everything went well.

William P.
le 11/16/2018

Évaluation :

Make sure the trailer is clean.

Douglas H.
le 11/15/2018

Évaluation :

The trailer we used worked great and then the lights on the trailer went out about 30 minutes after we turned on our lights and it was very dark. Made using the trailer very scary. But we called the Cape location and they said we could return then next day without any extra charges. The workers there were very friendly and polite and turned a stressful situation positive.

Brett R.
le 11/15/2018

Évaluation :

I tried to use the same debit card I previously rented a truck with n it never took was there 3 hrs and nothing worked my client had to help me bank swears it was on ur machine. And didn’t even have a trailer to get me 1 way and wanted me to drive n get it wouldn’t all they had was one size up so took a smaller one btw the 4 by 8 box trailer is a waste of air.

Jason M.
le 11/11/2018

Évaluation :

The customer service I received while picking up my rental was great no complaints. Both the gentleman I checked in/out with were friendly and answered all questions I had. The truck was ready for my 9 am pickup on a Sunday which again no problems went very smooth. The truck on the other hand was a different story. I received one of the older trucks for my rental and it definitely showed it. The truck had a bad front end problem when reached highway speeds and needed a brake job badly. When I applied the brakes it was metal on metal. For my short distance I drove I had no major problems but I did expect a little better maintained vehicle. The Cape Girardeau U-Haul did meet my overall expectations just wish they could look into the maintenance of the vehicles.

james f.
le 11/3/2018

Évaluation :

Very unorganized. Lacks structure

Laura G.
le 11/1/2018

Évaluation :

always have a friendly staff at this location. Have used them many times.

Roger C.
le 10/29/2018

Évaluation :

I was called 2 days after I dropped off the trailer to see if I wanted to extend. They had not checked it in I’m guessing.

mike w.
le 10/29/2018

Évaluation :

Clean the vehicles. Change the oil when needed. Open the store on or before the open time posted on the door.

Amanda R.
le 10/27/2018

Évaluation :

There were no trucks available in the area, so had to go with a cargo van. It worked out, but the truck definitely would have been easier.
They were easy to work with though.

Marie G.
le 10/22/2018

Évaluation :

Excellent staff. Tolerant of my many questions and made strong recommendations.

Jessica R.
le 10/16/2018

Évaluation :

Online and in store totally different different rates vehicle availability

MICHAEL F.
le 10/15/2018

Évaluation :

The way the fuel is read and done setting on a hill at uhaul its show a little under 1/2 when I got out on the road on level land it shows a lot less than a1/2 When I put gas back in and got back to uhaul and parked it the tank show over 1/2 tank I put 40 miles on the truck and put 11 gal in it

IRWIN R.
le 10/14/2018

Évaluation :

counter person outstanding service. thank you.

David M.
le 10/13/2018

Évaluation :

you charge 69 cents a mile thought that would of coverd gas but i had to spend 13 dollars to make sure it had a half tank back in it when i returned it other than that was a great truck to use for my needs thanks

roger t.
le 10/8/2018

Évaluation :

Driver's side windshield wiper was missing. Glad it didn't rain. Cab area not very clean. Staff was good in scheduling, pick up, and return of vehicle.

James S.
le 10/6/2018

Évaluation :

I gave the guy Andrew 200 $ and got no change back

Matthew G.
le 10/5/2018

Évaluation :

Our high school marching band used the vehicle to transport instruments to marching band competition. Vehicle was marked as having "full" tank but it was below half full. Then, we were overcharged mileage. Drove 200 miles round trip, but was charged for 2,216 miles. This is impossible, b/c we picked up vehicle at 7:30 am and returned it 12 hours later. Good news is that local store made things right. It was just a little frustrating that we had two major details that we had to correct. Fuel reading incorrect and odometer were both read wrong by store personnel.

Macy R.
le 10/1/2018

Évaluation :

I would’ve given all great reviews had the man behind the counter not looked completely past me and ask the men that were with me what they needed help with. I rented everything in my name and it’s highly unprofessional to disregard the woman standing at the counter and ask the man the question instead.

Adrienne H.
le 9/23/2018

Évaluation :

Make sure the truck is truly available and ready at the scheduled time, we had to wait two hours and I also did not receive the dolly I reserved.
Also, when I attempted to speak to someone in customer service I could not reach anyone at the actual locations I attempted to pick up from.
I will not use Uhaul again unless I absolutely have to. I was very frustrated with my experience

Patrick f.
le 9/21/2018

Évaluation :

The whole experience was awful. Had to pick up in the different town, even though I had a reservation, the truck sat there all weekend and didn’t move. I got the truck much later, had to waste my money for extra gas in my vehicle and the uhaul. Customer service on the lies in Sikeston was awful, no help in Cape Girardeau or in Milan. Still waiting on a phone call from customer service. I get to keep waiting. Phone number is 5734508611.

DUSTIN C.
le 9/15/2018

Évaluation :

Great service. Monteal was able to accomodate me even though I was a few hours early for my reservation.

greg d.
le 9/15/2018

Évaluation :

Guys did a great job!!! The equipment rental was fast easy and painless, the return was just as good. Great job guys!!! Thanks

JANET M J.
le 9/13/2018

Évaluation :

My experience yesterday:
1. U-Box was not ready. Employee said they did not see order, only order for Truck.
2. Pin missing on one side of trailer so I was not able to use ramp, so someone is not checking your equipment to make sure it is operational.
3. Got home, no dolly. Called, no response for 20 min. Called back, told me I had to go back and get dolly.
4. I was supposed to pick up Trailer and Truck at 8 am but after having to go back, threw me behind on move 1.5 hrs.