We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

New!Find and book your ideal hotel on TripAdvisor — and get the lowest prices

The hotel and rooms are nice but the 2 queens beds are quite bad because of this I would not stay again. I read reviews and saw that comment but I figured it was not going to happen to me. I had been on the road for 10 hrs and needed some sleep.

Report

Helpful?

Thank Linda B

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for your feedback Linda. I am sorry to hear you did not get a good night's rest in our beds, but I hope you will give us another chance as we have a project planned in January to bring in all new beds to the hotel and throw the old ones out.

Had a nice stay. Staff was friendly and helpful. Room was clean. Breakfast was ready and waiting for us. Our stay was made better because of the people there made us feel at home. They went out of their way to help us with all our needs.

Report

Helpful?

Thank Debby E

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for you review Debby! We want you to feel at home here at the Lubbock Windsor Inn.

This property appears to be well maintained from the outside and common areas, but we were disappointed in the maintenance and cleanliness of the room itself. The towels were tired, worn down, and faded. The bed ruffle was torn (the maid admitted that she knew that to be the case), and the carpet was old and stained.
It's the kind...

More

Report

Helpful?

Thank barrythill50

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Hi Barry,
We are sorry to hear you will not be staying with us again, but we will not take this as a final good bye. I just sent you an e-mail that I hope will change your mind about us for a future stay. Please call me at the hotel's direct line to inquire about this further.
We are...

Was kept up all night by people above us stomping all night. We called the front desk several times asking them to do something about this noise. All they did was offer us 2000 bonus points on our rewards card.

More

Report

Helpful?

Thank laneanm

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

We are sorry about the noise disturbance you experienced during your stay with us. It was our mistake assigning you to a room underneath a small group on kids and their mom.
My front desk clerk offered to move you to another room but you refused, so we attempted to make your time at our hotel a bit more worthwhile...

Four of us in nice big room on a Friday night. Checked in late and departed early the next day. Very clean, nice staff, a better than average breakfast. Easy access on and off the highway. Did the job.

Report

Helpful?

Thank CrabmanRay

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Staff was GRADE A+ but there is so much to be needed at this hotel. It is a NEW Brand of the Hotel and you would think the Hotel would be all BRAND NEW ALSO, and it's NOT. A Hotel Property Maintenance IS NEEDED VERY MUCH at this HOTEL !!! WHY IS THERE NO MAINTENANCE HERE ??? As a Hotelier...

More

Report

Helpful?

1Thank Jessie P

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for your feedback Jessie. I am happy to hear the staff provided you with wonderful customer service.
On behalf of our entire team, I would like to apologize for the lack of maintenance you experienced at our hotel. We strive for an excellent guest experience which includes having the cleanest rooms possible. We appreciate your feedback, and we...

Monica at the desk during check-in was quite helpful. The room was clean and the bed was very comfortable. The hot breakfast was fresh and good. We wish we had more time to stay and enjoy the pool and hot tub (as we were traveling, a great soak would have been wonderfully relaxing and helpful).

Report

Helpful?

Thank Jeremy B

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you Jeremy for your kind words, I will let Monica know her friendly attitude and service was not overlooked. We hope to see you again soon! Hopefully with enough leisure time to enjoy our pool & spa.

I stayed there for two nights, all the staff are really good, breakfast was great, hotel is pretty decent with what I have paid, looks like there are lot of new changes and they are trying to remodel the hotel which is plus. This is one of my go to hotel in Lubbock. Try it.

Report

Helpful?

Thank Kabita G

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you for your positive feedback Kabita! We appreciate your loyalty to our brand and hotel.

Could not check us in because of computers down. Bugs in the room. Toilet backed up when we tried to flush it. Drunks in the hallway singing making noise. Threatening us when we asked them to be quiet. No security. I will never go near this place again.

More

Report

Helpful?

Thank Matthew S

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Hi Matthew,
On behalf of our entire team here at Best Western Plus Lubbock Windsor Inn, I would like to apologize for the unpleasant experiences you had at our hotel.
We will be taking immediate action for the bug problem. With the weather becoming cooler, West Texas cities tend to experience more bugs indoors. Because of the recent cool weather...

After a long drive I needed a quiet and rest full place. This hotel fits the bill and the cost is very reasonable. Would not hesitate to stay here again. Easy access off the highway, lots of parking. Breakfast was very good.

Report

Helpful?

Thank Brian B

ICare_44499, Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review

Thank you Brian! We appreciate you choosing Best Western and hope to see you again soon!

TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Travelocity, Priceline and TripOnline SA so you can book your BEST WESTERN PLUS Lubbock Windsor Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:

Best Western Lubbock Windsor Hotel Lubbock

Lubbock Best Western

BEST WESTERN PLUS Lubbock Windsor Inn Texas

Hotel Style:

#1 Green Hotel in Lubbock

#7 Romantic Hotel in Lubbock

#11 Business Hotel in Lubbock

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.

PriceFinder is your ultimate hotel booking tool, checking hundreds of sites to help you find the lowest prices.

Welcome back!

Prices may have changed while you were gone. Please refresh the page to see the latest prices for BEST WESTERN PLUS Lubbock Windsor Inn.