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Cookie Policy

How Global Blue uses cookies

Global Blue's websites, www.globalblue.com, www.globalblue.cn and www.globalblue.ru, https://secure.globalblue.com/ and https://members.globalblue.com/ (the “Website”), use cookies. Cookies are small text files which are stored on your computer or mobile device when you visit the Website and which can be used to store, collect and track your activities on the Website, which websites you come from or go to after coming to the Website.

Global Blue’s cookies have four different functions:

(i) Essential cookies, i.e. cookies necessary or essential for the administration, use or operation of the Website. These cookies for example allow us to identify our members and assure access to password protected pages of the Website.

(ii) Performance cookies, i.e. cookies, such as Google Analytics, allow Global Blue to monitor how visitors use the Website, which websites visitors come from or go to after coming to the Website and Website performance. This information Global Blue uses as a tool to improve the functions of the Website, enhance user experience, to correct any issues arising and to develop our business and customer facing information.

(iii) Functionality cookies, i.e. cookies that allow the Website to remember the choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features of the Website to you.

(iv) Behavioural advertising cookies, i.e. cookies that allow Global Blue to advertise our products and services and provide you with interest based services on the Website and on websites of third parties. Some of these cookies are linked to services provided by third parties for recognizing that you have visited the Website. These cookies may also link to social networks such as Facebook or provide advertising agencies with information on your visit so that they can present you with advertisements for Global Blue products and services which may be of interest to you.

There are two types of cookies: (i) permanent cookies, which are stored on your computer for a fixed period of time and (ii) session cookies, which are only stored during the time you are accessing the Website. The session cookies disappear when you close the web browser.

Permanent cookies are used to store your personal settings as well as the choices you make on the Website. Global Blue uses permanent cookies to facilitate your website navigation, based on your previous visits to the Website.

Session cookies are used to keep members logged in to their accounts on the member portal of the Website and store data in member accounts, so that information entered by members will be saved until the next log in. Global Blue uses session cookies to enable your log in services to our member portal and to store information in connection with your member account.

If you do not want your personal settings to be saved by cookies, you can automatically block them, by using the safety settings menu in your web browser. You can also choose a setting option where you receive a question each time a website requests to store a cookie. Through your web browser you can erase cookies that have previously been stored on your computer. For more information, go to your web browser’s help or “how to” information site.

However, if you choose to block cookies, this may impair or reduce some of the functions on the website and Global Blue cannot ensure that you will have access to all services offered on the Website or parts of the Website may not function correctly.