Press Releases

CT Business Solutions, part of the Computer Troubleshooters Franchise, and Gem Business Support, a PA and Admin support company have up until July this year been building their respective businesses from home. After a very busy two years, and continued business growth, it was necessary to look for premises to house the ever expanding team. Purchasing offices in July meant that Eric and Gill Arnott, now have 4,000 sq. ft. of space to house their growing businesses, on Chesham Fold Road Bury.

Computer Troubleshooters, the worldwide global franchise specialising in all technology needs and computer service for small business, home business users, and residential users, has launched a new franchise in the City of Manchester.

Computer Troubleshooters, known as the IT Department for Small Business, is much more than computer repairs. They are a leader in Managed Service Plans and can handle all technology needs for small business and the home user.

Having a background in the Software development industry Thomas George has decided to bring this vast experience to the small businesses of West Manchester.

Thomas launches his Computer Troubleshooters UK franchise in January. Although his company provides a full range of computer services his main emphasis will be to offer small businesses the benefits and solutions of managed services which, until recently have only been generally available in the corporate world.

With the move away from the outdated Break/Fix model of traditional computer service companies, Computer Troubleshooters has recognised the need for a more proactive role in the management of a company’s computer network. They have introduced BEST (Business Enhanced Support Technology) which includes the worlds first “No Down Time Guarantee” and HOST (Home Office Support Technology) service plans, based on the managed services concept.

Thomas is enthusiastic about the value these plans will provide to companies in his area, and comments “Many clients will need to get rid of their dependence on the out dated break-fix model”. In the past both parties objectives were opposed, in so much as the client’s were hoping their computers would not break down and the service companies were dependent on it. Whereas with the BEST and HOST service plans both parties objectives converge, it is in their common interest that the computer systems do not break down.

Customers will like the added insight and control on items such as equipment service and maintenance costs, but still need to get used to the idea that Thomas is offering them a managed services solution rather than a product in a box.

“It’s hard for Thomas to explain to clients who pay him when things break that from now on his efforts will be concentrated on keeping their equipment operational, as opposed to responding when it breaks” said Iain Mcleod , National Director of Computer Troubleshooters UK.

Offering managed services provide customers with assistance in monitoring equipment, application performance and maintenance and the ability to develop best practices to reduce ownership and operation costs. The so-called “break-fix” model focuses on selling products and time.

“I believe focusing on our BEST (Business Enhanced Support Technology) and HOST (Home Office Support Technology) service plans enables me to provide my customers with more value and it appeals to my sense of being an honest businessman,” said Thomas.

What attracted Thomas to Computer Troubleshooters?
“After spending many years working for other people around the world, I wanted the opportunity to work for myself and viewed the franchise route as probably the best way of achieving that. I compared and researched a number of different franchises and Computer Troubleshooters stood out as the one franchise that was aligned to my existing skillset whilst providing me with the technical challenges that I thrive on within a career.”

For more information visit www.computertroubleshooters.co.uk and clicking Locations.About Computer Troubleshooters. Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Computer Troubleshooters specialists are fully trained and are experts at pinpointing a broad range of computer and technology challenges.Launched in 1999, Computer Troubleshooters now has more than 250 franchises worldwide, including 19 in the UK and the remainder spanning 22 countries, including USA, South Africa, Canada, New Zealand and Australia.

Computer Troubleshooters rounded off 2014 with 4 new franchisees trained in the last quarter of the year.

Andrew Wozniak joined Computer Troubleshooters in September and opened his business in North Birmingham in November. Andrew has never run a business before but having been made redundant after 20 years as a Commercial Manager felt it was time to take the plunge but with the added reassurance of working with a recognised organisation to provide training and ongoing support.

Andrew says “I am the person that friends, family and work colleagues turn to for their computer-related problems. Being made redundant, I would now like to take the opportunity to not going back to being an employee. I have never run my own business, but feel that a franchise such as this is the way to go. “

Computer Troubleshooters welcome Peter Bate to their international network of franchise owners who provide IT solutions to small and medium-sized businesses and residential users.

PRLog – Jul. 15, 2014 – KIRKLAND, Wash. — Computer Troubleshooters (http://www.comptroub.com/) is delighted to welcome Peter Bate to our network. Bate joins Computer Troubleshooters’ international network of franchise owners who provide onsite computer services and IT solution to small and medium-sized businesses and residential users. He will be providing IT services to business and residential clients in the Seattle area communities surrounding Kirkland, WA.

Computer Troubleshooters and Geeks On Call are pleased to announce the success of their recent mini-camp that was hosted at the American Management Association Executive Conference Center in Arlington, VA on May 2nd and 3rd. The two companies comprise the world’s largest technology services franchise network and are owned by parent organization, Merrymeeting Group headquartered in Independence, OH.

The mini-camp focused exclusively on managed service solutions with presentations by vendors from Continuum, Carbonite and Doctor Backup. The franchise network’s newly created Business Solutions Program was introduced during the two day mini-camp. This new initiative will enable franchise owners to build their own managed services options that can be customized to the specific needs of each client. Clients will receive enhanced service options that aren’t available through current “off the shelf” solutions. Both Computer Troubleshooters and Geeks On Call look forward to offering this new level of customized managed services to their clients around the country.

Computer Troubleshooters (http://www.comptroub.com/), an international IT services franchise network, congratulates their Metro New York owner, Jim Greenfield, for his selection as a winner of Fonality’s Channel Partners 360⁰ Business Value Award. Computer Troubleshooters of Metro New York received the award based on their highly successful deployment of Fonality’s telecommunications system for the United Spinal Association’s multiple offices.

The spring 2014 Channel Partners Conference honored Jim Greenfield and Computer Troubleshooters of Metro New York for their highly successful project with the United Spinal Association. Channel Partners’ editors and an expert panel of specialists selected Jim Greenfield and his team for the Fonality project that resulted in greater efficiency, effectiveness and substantial cost savings for the United Spinal Association.

Computer Troubleshooters is proud to welcome Grant Bertram to their international network of franchise owners. Computer Troubleshooters franchisees provide on-site computer services and IT solutions to small and medium-sized businesses and residential clients. In the summer 2014, Bertram is scheduled to open a new office in Lexington, KY.

“Bertram recently completed his training at our corporate offices. He will be leveraging Computer Troubleshooters’ support and drawing on his technical skills to provide professional IT services to clients in the surrounding Lexington area,” stated Halli Evans, Director of Marketing for Computer Troubleshooters.

Computer Troubleshooters, an international IT services network, congratulates their Central Indiana franchise for both exceptional client service and commitment to the local community of Carmel. Computer Troubleshooters of Central Indiana recently streamlined operations for a flooring services provider through the use of Cabinet’s SAFE CLOUD document management software system. The Indianapolis-based client, Ultimate Home Services, has reaped the rewards of enhanced efficiency by tripling their business over a three year period. Computer Troubleshooters of Indiana also remains a strong and steady supporter of their local community and will be serving as a major sponsor for the 2014 Carmel Marathon.

“We are thrilled with the results Ultimate Home Services has achieved with Cabinet’s SAFE CLOUD – as they are,” stated Feras Mash, owner of Computer Troubleshooters of Central Indiana. “Deploying an industry-leading document management software suite, like Cabinet’s products, can create efficiencies and drive growth in any organization.”

Technology partners Computer Troubleshooters and Geeks On Call are delighted to announce their new preferred vendor relationship with Carbonite, Inc., a leading provider of cloud backup and recovery solutions. Computer Troubleshooters (http://www.comptroub.com/) and Geeks On Call (http://geeksoncall.com/) comprise the largest international network of franchise owners providing onsite computer services to small and medium-sized businesses and residential users. Merrymeeting Group is the parent organization for both Computer Troubleshooters and Geeks On Call.

“A core feature for both Computer Troubleshooters and Geeks On Call’s continued success is our preferred vendor program. We have high standards when it comes to choosing vendors. We selected Carbonite as one of our preferred backup service vendors because they offer enterprise-level features and security that small businesses are looking for at a price point that makes sense for them,” stated Kim Weinberger, Director of Operation, Computer Troubleshooters and Geeks On Call.

Peter Bate joins Computer Troubleshooters’ network of franchise owners and will begin delivering computer services to the Kirkland community in the spring 2014.

PRLog – Jan. 22, 2014 – INDEPENDENCE, Ohio — Computer Troubleshooters is proud to welcome Peter Bate to their international network of franchise owners. Computer Troubleshooters franchisees provide on-site computer services and IT solutions to small and medium-sized businesses and residential clients. In the spring 2014, Bate is scheduled to open a new office in Kirkland, WA.