SHIPPING & RETURNS

SHIPPING:

Receive Free Ground Shipping on orders over $50 by entering promotional code SMFREE50 at checkout. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Please note, this promotion may not be combined with any other offers unless explicitly noted. The SMFREE50 code is not valid on Clearance Items or Gift Card orders.

Expedited orders must be placed before 1pm ET.
We also offer expedited shipping – two day and next day on merchandise that is in stock.For further details, please visit our Shipping Policy page.

RETURNS:

For your convenience, we accept returns for items purchased at Steven and Steve Madden stores (only stores in the USA excluding Colorado and Utah locations and Steve Madden Outlets). We gladly accept returns of unworn merchandise within 30 days of delivery.

If there is no store near you then you may obtain return authorization via phone, Live Chat, e-mail or by signing into your account and going into your order. The authorization requests must be made within 30 days from when your order is delivered.

Shipping charges are not refundable and there is a $6.95 per order return fee that covers restocking and postage back to the warehouse. Clearance items and earring purchases cannot be returned or exchanged.

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FLSHBACK is rated
4.8077 out of
5 by
26.

Rated 3 out of
5 by
sammymacdee from
Worth the PainI love these shoes so much, however I do not recommend wearing them for the first time on an important night. Maybe its a no brainer to break shoes in before wearing them out, but they gave me the worst blisters I've ever had. Despite the injuries, they remain my favorite shoes. Love!

Date published: 2015-01-27

Rated 5 out of
5 by
Lexxxi from
Favorite Heels!AMAZING! They are my absolute go to heels day/night!

Date published: 2015-01-14

Rated 5 out of
5 by
Hebanks from
Greay StyleI bought this Item at one of your Stores, I have not been more happier with the decision I made, I can wear this shoe with any type of outfit and it will still look gorgeous, I have worn it with everything, from a pencil skirt, to a short and every time I do people compliment me on my shoe and outfit. I love this Shoe <3

Date published: 2015-01-14

Rated 5 out of
5 by
Jade from
So Sexy!I bought these for my 25th birthday and besides being a little uncomfortable after a long night of dancing, they were perfect!They are so stylish and so sexy for any occasion! The leopard makes the shoe pop! Love them!