Click "Forgot your password?" option on the login page and enter the e-mail address you used during the registration process. We will send you the link to reset your password to this address. If you need our assistance, contact our Customer Experience Team (contact form available at: https://www.gamedesire.com/ar/help/contact-form).

Make sure that the transaction in question was confirmed (were all the required fields filled in properly? Was your account charged for the purchase?). If it looks correctly, contact our Customer Experience Team (contact form available at: https://www.gamedesire.com/ar/help/contact-form).

IMPORTANT: In order to speed up the process, please attach the confirmation of making that payment (PDF files preferable) and include transaction ID, which can be find at https://www.gamedesire.com/ar/payments/history. If your purchase took place on a mobile phone, make sure to include the phone number.

Please, be cautious. Each GameDesire administration member has an Admin badge next to their username displayed on their profile page. Administrator will never ask you about your password and won't ever start a private conversation with you in a chatroom. Also, you will never receive a message from the administration team containing a link where it is necessary to log in unless you specifically ask for it.

Make sure that you requested activation link on the main page (yellow bar will turn green). If there's no message with the activation link in Inbox, check your Spam folder. If you need our assistance, contact our Customer Experience Team (contact form available at: https://www.gamedesire.com/ar/help/contact-form).

Some of our games are available in Google Play and App Store. Some of them were created specifically for these platform and cannot be found on GameDesire website (i.e. Tiffany's Bingo). If you wish to see our mobile offer, type GameDesire in Google Play or App Store search bar.

In all our games on gamechips we use certified random numbers generators to make sure every player gets the same chance as everyone else. We don't use blockades for winning or losing, we don't favour any nationality.