[CCRM - MN] Strengths -- the overall results. They tend to schedule a lot of early morning appointments and are committed to getting you in and out. Weaknesses, they don't have a lot of overhead, so you can be standing at the front counter for awhile waiting for service. There seems to be confusion between the ultra sound staff and the nurses, at times...

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Age

35

Treated

2016

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

Marketer or PR

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

2 IUI

Diagnosis

Diminished Ovarian Reserve

10

Describe your experience with CCRM Minneapolis.

Strengths -- the overall results. They tend to schedule a lot of early morning appointments and are committed to getting you in and out. Weaknesses, they don't have a lot of overhead, so you can be standing at the front counter for awhile waiting for service. There seems to be confusion between the ultra sound staff and the nurses, at times.

During treatment, did you feel like you were treated like a number or a human?

She talked to me, she was approachable. She reassured me. I felt like I was in good hands. I had zero confidence in my ability to get pregnant, but she was so assured. I trust her.

Describe your experience with the nursing staff.

They are good, but the clinic does not have a lot of overhead. Sometimes they give inconsistent answers, but it's over stuff that is likely personal preference. But again, they won't hold your hand too much. You have to get in front of them if you don't know what to do, and then they are more than willing to help you figure out your next step.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

How was your experience with April Batcheller?

I am really pleased with my care. It's a small clinic, and you have to be your own advocate, but I feel like out of all the clinics in town, this is the only one that I even have a chance of getting pregnant with.

What one piece of advice would you give a prospective patient of April Batcheller?

I am not sure if this is doctor specific, but I always think it's a good idea to have an understanding of your diagnosis, be your own advocate. You know you better than anyone else. Bring up things. Ask questions. They are really strict on things like not drinking caffeine, but they won't let you know unless you ask. So ask questions.

Describe the protocols April Batcheller used in your cycles and their degree of success.

I did two different types of priming. The first did not work so well, so we adjusted. We also adjusted my stim protocol.

Describe the costs associated with your care under April Batcheller.

it's expensive.

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

41

Treated

2016

Success with this Doc

Yes

Treatment

IUI, 2 IVF

Diagnosis

Male Factor, Poor Egg Quality, Uterine Fibroids

10

They [the staff at CCRM Minneapolis] get to know you like a human. From the beginning, they talk about when I'm pregnant and how they will help make that happen. Very positive group but also provided so many hugs when things didn't go well. The clinic is new, so the systems are still getting worried out....About $27,000 per retrieval, including meds. $6000 for transfer including meds. I also elected to do embryo chromosome screening which added $5000.

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Age

41

Treated

2016

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

Marketer or PR

Order & Number of Docs Seen

1 Doc Seen

Treatment

IUI, 2 IVF

Diagnosis

Male Factor, Poor Egg Quality, Uterine Fibroids

10

Describe your experience with CCRM Minneapolis.

They get to know you like a human. From the beginning, they talk about when I'm pregnant and how they will help make that happen. Very positive group but also provided so many hugs when things didn't go well. The clinic is new, so the systems are still getting worried out.

During treatment, did you feel like you were treated like a number or a human?

Dr. Bachellor is truly a warm, caring and very competent doctor. I saw her nearly every time I went to the clinic. She patiently answered my many, many questions. I never felt rushed by her.

Describe your experience with your nurse.

Monica and Maria are both very compassionate, responsive, and knowledgeable. At first, the nursing staff went through a good deal of turnover, which concerned me. I even asked Dr. Bachellor about it. Ing the end, she has very high standards and wants her patients to feel 100% supported. She worked hard to find the right team - and it shows.

What specific things went wrong at this clinic?

Failed to convey critical information

How was your experience with April Batcheller?

She did all but 2 of my ultrasounds for 2 retrievals. My first retrieval was good. My 2nd resulted in 0 embryos. She sat with me for an hour to discuss my results and listen to my frustration and even said she was sorry for things I didn't understand, although she did nothing wrong. She's competent, compassionate, science-based, with an incredible bedside manner.

What one piece of advice would you give a prospective patient of April Batcheller?

The clinic is new, so they're still figuring some things out. But take your chances on them - they're worth it. I did find that they're on the more expensive side. However, they specialize in helping older women get pregnant.

Describe the costs associated with your care under April Batcheller.

About $27,000 per retrieval, including meds. $6000 for transfer including meds. I also elected to do embryo chromosome screening which added $5000.

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

37

Treated

2016

Success with this Doc

?

Treatment

4 IUI, 2 IVF

Diagnosis

Unexplained

10

This clinic [CCRM - MN] is absolutely amazing. Every staff member, from nurses, to the Dr., the receptionists, the lab techs are so incredibly nice. The other thing that is so refreshing to see is they are so complimentary of each other. Consistently heard at appointments were 'Oh you're seeing Margaret today, she's so awesome, you're in good hands' or 'Dr. B will know what to do she is smart as a whip'. The environment is so incredibly positive.

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Age

37

Treated

2016

Success with this Doc

?

Race

Other

Income

$200K - $499K

Occupation

Operations

Order & Number of Docs Seen

4th of 4 Docs

Treatment

4 IUI, 2 IVF

Diagnosis

Unexplained

10

Describe your experience with CCRM Minneapolis.

This clinic is absolutely amazing. Every staff member, from nurses, to the Dr., the receptionists, the lab techs are so incredibly nice. The other thing that is so refreshing to see is they are so complimentary of each other. Consistently heard at appointments were 'Oh you're seeing Margaret today, she's so awesome, you're in good hands' or 'Dr. B will know what to do she is smart as a whip'. The environment is so incredibly positive.

During treatment, did you feel like you were treated like a number or a human?

Dr. B wanted to tailor our medications to our situation. She listened to our story, and was willing to spend whatever time it took to answer all of our questions. She is accessible and relates to patients on equal ground. She offered many suggestions on how she could potentially help target our specific previous failures.

Describe your experience with the nursing staff.

Compared to the last clinic we were at, this was a night and day difference (in a good way). The nurses after meeting you once remember you and your name when you came back. They were all SO compassionate and caring, always making conversation with us and getting to know us, and always asking multiple times if we had all our questions answered before leaving/hanging up, etc.

How was your experience with April Batcheller?

She's compassionate, trustworthy, and obviously extremely smart. After our first meeting with her I walked out of the clinic completely trusting her.

What one piece of advice would you give a prospective patient of April Batcheller?

She's going to give you a lot of information so take notes, and ask as many questions as you need.

Describe the protocols April Batcheller used in your cycles and their degree of success.

No bcp priming (too suppressive). We ended up skipping the usual estrogen patches/cetrotide priming because my period came early. Started stims with 150 menopur, 300 gonal f, and she added clomid after my first follicle check. Cetrotide after follicles reached 12mm, and a dual hcg/lupron trigger. I had six mature eggs, three fertilized, two made it to blast (4aa and 4bb) and one (the 4aa) was CCS normal.

Describe the costs associated with your care under April Batcheller.

18k which included retrieval, CCS testing, and one frozen transfer.

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

31

Treated

2016

Success with this Doc

Yes

Treatment

5 IUI, 3 IVF

Diagnosis

Recurrent Pregnancy Loss, PCOS

10

The nurses [at CCRM Minneapolis] are excellent! I appreciated knowing a few of them went through the process themselves and their compassion shone through. The nursing team handled all calls the same day and utilized the patient portal for simple questions...I like that they break the AM and PM up with patients who are trying to get pregnant and patients who have had success, making it a sensitive place for all.

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Age

31

Treated

2016

Success with this Doc

Yes

Race

—

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

5 IUI, 3 IVF

Diagnosis

Recurrent Pregnancy Loss, PCOS

10

Describe your experience with CCRM Minneapolis.

The clinic is newer and is still working through some bumps, however, it doesn't impact the care you receive. The clinic is not in network with any insurance companies, however the billing representative Melissa makes sure to provide you with everything you need to submit to your insurance company after every appointment. I do wish we had gotten a summary of how much items would cost us out of pocket after we got pregnant, as all of the beta's and ultrasounds added up quickly. The parking is free and easy to find, and the waiting room offers beverages and has music playing. I like that they break the AM and PM up with patients who are trying to get pregnant and patients who have had success, making it a sensitive place for all. The wait times are minimal, if at all, and the practice is small, making it possible for everyone to know you, from the phlebotomist to the nursing assistant.

During treatment, did you feel like you were treated like a number or a human?

From our first consultation, Dr. Batcheller knew our names and didn't have to reference a chart. In fact, she didn't even have our chart pulled up at first and she spoke about our case as someone who had clearly reviewed it prior to our appointment and became incredibly familiar with us.

Describe your experience with your nurse.

The nurses are excellent! I appreciated knowing a few of them went through the process themselves and their compassion shone through. The nursing team handled all calls the same day and utilized the patient portal for simple questions. I appreciated that all beta blood work was run same day and that Dr. Batcheller would call with the results herself, giving me a chance to ask any questions. The nurses were excellent in helping coordinate prescriptions. Often times at other clinics we were responsible to coordinate our own prescriptions, but here the nurses would do the faxing and assist with finding the best priced medication. At one point, the medication I needed was unavailable due to a shortage, and the nurse called around, finding it for me from a pharmacy in Florida, and had it overnighted to my house.

How was your experience with April Batcheller?

I can't say enough about Dr. Batcheller! She knew that this was our "last chance" cycle and put her heart into fighting for us. She was familiar with us at every visit, coming in on weekends to do ultrasounds and personally stepping in to do even the "small tasks" like taking a blood pressure or making copies of forms for us. She left no stone unturned and wanted this for us as much as we did. She was compassionate, kind, caring, funny, and incredibly personable, yet professional. We had seen other doctors up to this point, but had never received the type of care as we did with Dr. Batcheller. She validated concerns I had from prior cycles even before I had mentioned them. I was incredibly impressed with how she handled my questions. She has solid reasoning for what she does and why, but is willing to take your thoughts and opinions into consideration and compromise if you feel strongly about an issue. Dr. Batcheller is a truly fantastic doctor.

What one piece of advice would you give a prospective patient of April Batcheller?

Make the appointment! Bring your questions - you will never feel rushed as she answers your questions.

Describe the protocols April Batcheller used in your cycles and their degree of success.

Retrieval. PGD tested and then a frozen cycle to transfer 2 embryos.

Describe the costs associated with your care under April Batcheller.

Costs were competitive within the Twin Cities. About $16,000 for a freeze all, PGD tested cycle, not including medication.

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

32

Treated

2016

Success with this Doc

Yes

Treatment

1 IVF

Diagnosis

Male Factor

10

We started with CCRM Jan '16, six months after they had fist opened. I feel right away there were a few kinks and processes the clinic was still working through, which can be expected. From the time I started going to CCRM the staff has grown as business has noticeably increased. Everyone single person I've interacted with at with the clinic was understanding, compassionate, caring, and genuine. Never having gone through IVF, I felt everyone was there for me, cheering me on along the way. You can see and feel the high standards CCRM and Dr. Batcheller have set...

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Age

32

Treated

2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Male Factor

10

Describe your experience with CCRM Minneapolis.

CCRM has noticeably high standards. My husband and I knew after our first consultation that we were going to receive the best care from Dr. Batcheller and her team. This process can be trying on you and your partner both mentally and physically, but everyone at CCRM is there to help you through the process as well as cheering you on!

During treatment, did you feel like you were treated like a number or a human?

IVF is difficult, the staff is always there to answer any questions. They are compassionate and understanding and make you feel like a person not just a number.

Describe your experience with the nursing staff.

We started with CCRM Jan '16, six months after they had fist opened. I feel right away there were a few kinks and processes the clinic was still working through, which can be expected.
From the time I started going to CCRM the staff has grown as business has noticeably increased. Everyone single person I've interacted with at with the clinic was understanding, compassionate, caring, and genuine. Never having gone through IVF, I felt everyone was there for me, cheering me on along the way. You can see and feel the high standards CCRM and Dr. Batcheller have set.

What specific things went wrong at this clinic?

Provided conflicting information

How was your experience with April Batcheller?

Our initial consultation was a lot to digest and process, but she was understanding and willing to answer all of our questions. After our first consultation we knew we were going to be in great hands. CCRM has a great reputation in the industry with very high standards. Dr. Batcheller and her staff in Edina also have very high standards that can be seen and felt. You can feel her dedication and passion for what she does.
One thing we did have an issue with was understanding is why we didn't qualify for the asure program. It took a lot of digging and phone calls to understand the reasoning which could have been easily communicated the beginning of our treatment (in our case male factor excluded us from qualifying). We attributed this to the growing pains of a new office and staff.
We chose to go straight to IVF because of a morphology issue with my husband. After discussing our issue with becoming pregnant on our own, we were told CCRM Edina clinics' IVF success rate is/was 88% (which is very high). We also chose to do ICIS, genetic screening, acupuncture, and a frozen transfer. So technically our success rate should have been slightly higher than 88%. When our first frozen transfer failed we were devastated and felt almost like we were a little misled in realizing that it can also fail. We almost had a false sense of security that it would work. We felt like there was little discussion about the possibility of it not working. Looking back it was also us being a little naïve as well. Dr. Batcheller was honest and open after it failed (it's difficult when a reason can't be pinpointed) and suggested we do an antihistamine wash next time and said it's not an approach she would have taken the first time.
When all said and done We doctored with Dr. Batcheller from Jan. 16 - Dec. 16 with the result of a current pregnancy. We could physically see the growth within the clinic. She and her staff are doing great things!
We hands down felt like we had the best care possible. If we should need to do IVF again in the future we will be Seeing Dr. Batcheller.

What one piece of advice would you give a prospective patient of April Batcheller?

Take your time with the staff and Dr. batcheller, they are there to answer all question and concerns that you and you partner may have. Know that Dr. Batcheller has your best interest in mind. Going through IVF is difficult emotionally and physically.

Describe the protocols April Batcheller used in your cycles and their degree of success.

We chose to do a frozen IVF cycle (higher success rate). We had our embryo transfer in May '16 and had our 1st frozen transfer in Sep. '16 which resulted in a failure. Our 2nd transfer was Oct. '16 which resulted in a successfully pregnancy.
The retrieval was fairly typical medications consisted of doxycycline, estrace, ganirelix, menopur, follistim, dexamethasone, clinics, novarel, and leuprolide.
1st frozen transfer medications: birth control, leuprolide, vivelle, aspirin, endometrin, and progesterone in oil. I also did acupunture day of transfer at clinic
2nd frozen transfer medications: birth control, leuprolide, vivelle, aspirin, endometrin, medrol, doxycycline, progesterone in oil, prednisone, pepcid, and claritin. I also did acupunture for six weeks leading up to transfer including day of transfer and after transfer. Second transfer resulted in a successful pregnancy.

Describe the costs associated with your care under April Batcheller.

26K plus meds and 6k for a 2nd frozen transfer. I was fortunate that my health insurance coverd my IVF.

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

39 - 40

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

PCOS

10

The clinic was a great new facility and was very nice. Billing was a bit difficult as they were new when I was being treated and they did not have any insurance contracts at that time, but I was made aware of this...The nursing staff was a bit inconsistent, which I attribute to bring a brand new practice. I didn't have a strong 1x1 relationship with any particular nurse, but it didn't matter because Dr. Batchellor was so involved and accessible...Additionally her clinic treated me with a high BMI, without hesitation where other clinics have BMI cut offs that seemingly only serve to protect their success rates.

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Age

39 - 40

Treated

2015 - 2016

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$100K - $199K

Occupation

Business Executive

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

3 IUI, 1 IVF

Diagnosis

PCOS

10

Describe your experience with CCRM Minneapolis.

The clinic was a great new facility and was very nice. Billing was a bit difficult as they were new when I was being treated and they did not have any insurance contracts at that time, but I was made aware of this when I first met with Dr Batchellor.

During treatment, did you feel like you were treated like a number or a human?

I saw Dr Batchelor when she first started her practice and she was engaged in every part of my treatment. She completed all ultrasounds and often answered the phone herself after hours for emergency questions.

Describe your experience with your nurse.

The nursing staff was a bit inconsistent, which I attribute to bring a brand new practice. I didn't have a strong 1x1 relationship with any particular nurse, but it didn't matter because Dr. Batchellor was so involved and accessible.

How was your experience with April Batcheller?

I credit Dr Batchelor's focus on embryo screening and newer technology to my successful treatment. She is professional, personable and so hard working. I was amazed at the personal treatment I received from the very start as a patient in a brand new practice.

What one piece of advice would you give a prospective patient of April Batcheller?

Her practice is focused on your success and not just their statistics. You are in great hands with a Dr that has clearly dedicated themselves to helping others in such an amazing way.

Describe the protocols April Batcheller used in your cycles and their degree of success.

I do not recall a lot of specifics of the treatment protocol. I chose to spend the extra investment on CCS or PGS and I'm quite certain that is what I can accredit my success with one cycle, single embryo transfer. Additionally her clinic treated me with a high BMI, without hesitation where other clinics have BMI cut offs that seemingly only serve to protect their success rates.

It's newer, so there isn't much of a reputation at this point. Additionally, it did feel more clinical than another local fertility clinic, but I liked that. Everything was new and state-of-the-art...More expensive than other local options, but I feel it was 100% worth it. Our entire IVF FET cycle ended up costing around $26k (including meds)...She [Dr April Batchellor] was fantastic. Energetic, caring, and really took the time to explain things to me and answer all of my stupid questions. She's an all-around fantastic person and a very talented doctor.

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Age

30 - 31

Treated

2015 - 2016

Success with this Doc

Yes

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IVF

Diagnosis

Recurrent Pregnancy Loss, PCOS

10

Describe your experience with CCRM Minneapolis.

It's newer, so there isn't much of a reputation at this point. Additionally, it did feel more clinical than another local fertility clinic, but I liked that. Everything was new and state-of-the-art.

During treatment, did you feel like you were treated like a number or a human?

The entire clinic was super caring, knew my name, and didn't treat me like a check box. It truly felt like they were invested in my care and wanted success for me as a person.

Describe your experience with the nursing staff.

They were all fantastic. Monica and Maria were the standouts, giving me hugs and support during treatment. They were knowledgeable and compassionate.

How was your experience with April Batcheller?

She was fantastic. Energetic, caring, and really took the time to explain things to me and answer all of my stupid questions. She's an all-around fantastic person and a very talented doctor.

What one piece of advice would you give a prospective patient of April Batcheller?

Don't be afraid to ask lots of questions- I never felt judged or silly.

Describe the protocols April Batcheller used in your cycles and their degree of success.

Since I have PCOS, we followed a special regimen to accommodate. She was also careful to give me lupron as a trigger to help eliminate the risk of OHSS. She was very knowledgeable about the latest and greatest info and was okay tweaking my schedule when I wasn't responding as anticipated. It felt personalized for my specific concerns/issues.

Describe the costs associated with your care under April Batcheller.

More expensive than other local options, but I feel it was 100% worth it. Our entire IVF FET cycle ended up costing around $26k (including meds).

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

35

Treated

2016

Success with this Doc

Yes

Treatment

5 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Poor Egg Quality, Immunological

10

the entire staff [at CCRM] knew my name and were quick to respond to calls (including teary calls due to stress). I also got to know the staff's names too. The doctor allowed calls to explain things again and again, which was so helpful. even the finance team was understanding and friendly...total with medication + clinic + follow ups about USD 23k...very open and caring very supportive (including with boxes of tissues when needed!)

+ Read more

Age

35

Treated

2016

Success with this Doc

Yes

Race

European, Ashkenazi Jewish

Income

$100K - $199K

Occupation

Engineer

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Poor Egg Quality, Immunological

10

Describe your experience with CCRM Minneapolis.

the initial price tag can be overwhelming. we got lucky that my insurance ended up covering pieces of treatments here and there (such as blood work, some ultrasounds etc) so it helped.

During treatment, did you feel like you were treated like a number or a human?

the entire staff knew my name and were quick to respond to calls (including teary calls due to stress). I also got to know the staff's names too.
The doctor allowed calls to explain things again and again, which was so helpful.
even the finance team was understanding and friendly and arrangeing.

Describe your experience with the nursing staff.

very open and caring
very supportive (including with boxes of tissues when needed!)

How was your experience with April Batcheller?

Dr Batcheller is young and the clinic was still fairly new (&lt;1 year at this location). She is extremely passionate both about the science and the human side of infertility treatments.
She never shied away from explaining treatments, options and limits, as well as expressing her recommendations (which might not have been what we would have picked, but turned out for the best).

What one piece of advice would you give a prospective patient of April Batcheller?

ask ALL your questions. she will answer everything. NO DUMB QUESTION !

Describe the protocols April Batcheller used in your cycles and their degree of success.

Since i was responding well to injectables (from failed IUIs at another clinic), I was set on the following:
vivelle patches, then cetrotide; then gonal F / follistim + menopur; Lupron for the egg retrieval.
then day 5 embryo frozen transfer after genetic testing (6 weeks later)

Describe the costs associated with your care under April Batcheller.

total with medication + clinic + follow ups about USD 23k

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

36

Treated

2016

Success with this Doc

No

Treatment

6 IUI, 5 IVF, Donor Eggs

Diagnosis

Recurrent Pregnancy Loss, Male Factor, Unexplained

10

The nursing staff was always very friendly and pleasant [at CCRM Minneapolis]...The 2015 pricing for IVF including ICSI was $11,935. Anesthesia was a separate charge of $430...You get a more boutique feel at this clinic, I never felt like just a number there. The only thing that was a little bit of a hassle, was for insurance I had to submit the claim after each visit as their insurance contracts weren't set up yet. Maybe that has been resolved since I've been there however.

+ Read more

Age

36

Treated

2016

Success with this Doc

No

Race

Other

Income

$100K - $199K

Occupation

Business Executive

Order & Number of Docs Seen

3rd of 4 Docs

Treatment

6 IUI, 5 IVF, Donor Eggs

Diagnosis

Recurrent Pregnancy Loss, Male Factor, Unexplained

10

Describe your experience with CCRM Minneapolis.

You get a more boutique feel at this clinic, I never felt like just a number there. The only thing that was a little bit of a hassle, was for insurance I had to submit the claim after each visit as their insurance contracts weren't set up yet. Maybe that has been resolved since I've been there however.

During treatment, did you feel like you were treated like a number or a human?

Dr. Batcheller really seemed like she cared. I never felt like just a number under her care, which definitely isn't always the case.

Describe your experience with the nursing staff.

The nursing staff was always very friendly and pleasant.

How was your experience with April Batcheller?

Dr. Batcheller was very warm and I always felt like she really cared about our outcome. She seemed knowledeable with current protocols, she didn't just choose a cookie cutter approach. Before we met with her, we were ready to move onto 3rd party reproduction, but after our consult we decided on one more cycle with her. While we didn't get the outcome we wanted, i.e. a baby, I'd still highly recommend her over any other RE's in MN.

What one piece of advice would you give a prospective patient of April Batcheller?

My go to advice for anyone doing IVF is to always be your own advocate. Don't be afraid to question things. Go with your gut.

Describe the protocols April Batcheller used in your cycles and their degree of success.

A antagonist protocol was used, along with hgh, which resulted in two embryos, one blast and one morula. Unfortunately neither took.

Describe the costs associated with your care under April Batcheller.

The 2015 pricing for IVF including ICSI was $11,935. Anesthesia was a separate charge of $430.

10

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

33

Treated

2016

Success with this Doc

Yes

Treatment

2 IVF

Diagnosis

Endometriosis

9

I do know that CCRM does not bill insurance. You have to bill your own insurance...Just a few little slip ups with forgetting to call with (non important) lab results....The nursing team is awesome; I especially love Margaret. She's so empathetic and kind...,,,Dr. Batcheller is an overly positive doctor, which I love but also is just something to take into consideration when she gives odds and statistics; she gave us great odds and I wish I would have taken her advice with a dose of skepticism.

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Age

33

Treated

2016

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

—

Occupation

Writer

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IVF

Diagnosis

Endometriosis

9

During treatment, did you feel like you were treated like a number or a human?

She's a very warm person and remembered a lot about me. She's easy to joke with and was just really easy to trust.

Describe your experience with the nursing staff.

The nursing team is awesome; I especially love Margaret. She's so empathetic and kind...

What specific things went wrong at this clinic?

Failed to call with results

Provided conflicting information

How was your experience with April Batcheller?

After our first egg retrieval was a dud, she empathized with us adequately and then told us what she'd like to do next but never pressured us. I felt like she struck a great balance between letting us vent and be disappointed, and offering solutions. Our second retrieval went TWICE as great as our first one and we now have 3 embryos ready and waiting!

What one piece of advice would you give a prospective patient of April Batcheller?

Dr. Batcheller is an overly positive doctor, which I love but also is just something to take into consideration when she gives odds and statistics; she gave us great odds and I wish I would have taken her advice with a dose of skepticism.

Describe the costs associated with your care under April Batcheller.

No idea...I must have blocked this out. Although I do know that CCRM does not bill insurance. You have to bill your own insurance...

9

Doctor

April Batcheller

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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1

Age

—

Treated

—

Success with this Doc

No

Treatment

1 IVF

Diagnosis

Male Factor, Poor Egg Quality

1

All the nurses at CCRM were great. They also appeared very busy...I remember during the work-up phase she charged for everything. They do not submit to insurance you have to do that yourself...Hours are convenient. Staff seems very knowledgeable...My egg retrieval failed to have any embryos viable for chromosome testing or transfer and she never called me to explain the results.

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Age

—

Treated

—

Success with this Doc

No

Race

Other

Income

—

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IVF

Diagnosis

Male Factor, Poor Egg Quality

1

Describe your experience with CCRM Minneapolis.

Hours are convenient. Staff seems very knowledgeable.

During treatment, did you feel like you were treated like a number or a human?

My egg retrieval failed to have any embryos viable for chromosome testing or transfer and she never called me to explain the results.

Describe your experience with your nurse.

All the nurses at CCRM were great. They also appeared very busy.

What specific things went wrong at this clinic?

Failed to convey critical information

How was your experience with April Batcheller?

Dr Batcheller seemed very eager to get us started and very optimistic about a successful IVF cycle for us. We had an uneventful stim and had 9 mature eggs at retrieval I was very confident in her Knowledge and experience shared her optimism. However when only 2 fertilized and zero made it to blastocyte she never called me. The embryologist gave me the bad news. Dr. Batcheller never called to check on me, offer an explanation or talk to me about next steps. I had to call to make a follow up appointment with her. I felt abandoned after the poor retrieval process and didn't feel she cared about me or helping us.

What one piece of advice would you give a prospective patient of April Batcheller?

She is busy. Her staff is short handed and very busy. This can be a very emotional process with ups downs and confusion. If you are new to IVF treatments you should know you will feel like you are on your own.

Describe the costs associated with your care under April Batcheller.

I remember during the work-up phase she charged for everything. They do not submit to insurance you have to do that yourself.

1

Doctor

April Batcheller

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

1

Clinic

CCRM Minneapolis

Edina

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

2016

Success with this Doc

Yes

Treatment

12 IUI, 5 IVF

Diagnosis

Recurrent Pregnancy Loss, Endometriosis, Unexplained

10

Yes, CCRM is the most expensive place in town but well worth it. Better to go through less cycles and get it done right the first time....I have seen nearly all doctors in the twin cities. Dr. Batcheller is hands down the best RE. She tried new techniques with me, was extremely kind and supportive, and is very knowledgable and intelligent. I am so thankful for her. And so happy CCRM is in the twin cities!

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Age

—

Treated

2016

Success with this Doc

Yes

Race

Prefer not to answer

Income

—

Occupation

—

Order & Number of Docs Seen

4th of 5 Docs

Treatment

12 IUI, 5 IVF

Diagnosis

Recurrent Pregnancy Loss, Endometriosis, Unexplained

10

During treatment, did you feel like you were treated like a number or a human?

Dr. Batcheller was the first RE to ever take my opinion into account and was willing to tailor the treatment based on my personal experiences.

Describe your experience with the nursing staff.

Very kind and knowledgable.

How was your experience with April Batcheller?

I have seen nearly all doctors in the twin cities. Dr. Batcheller is hands down the best RE. She tried new techniques with me, was extremely kind and supportive, and is very knowledgable and intelligent. I am so thankful for her. And so happy CCRM is in the twin cities!

What one piece of advice would you give a prospective patient of April Batcheller?

Don't go anywhere else. Don't waste your time. Yes, CCRM is the most expensive place in town but well worth it. Better to go through less cycles and get it done right the first time.

Describe the protocols April Batcheller used in your cycles and their degree of success.