Why do I need to contact support to turn my service back on?

It doesn’t happen often, but if a sitter or dog walker hasn’t booked the vast majority of requests they receive for a specific service, we may deactivate that service.

We do this because we want to help sitters and dog walkers succeed—when sitters don’t book most of the requests they receive, it can harm their business. We also want to give pet parents a better experience by helping ensure that when they reach out to a sitter for a specific service, they’ll get a reply.

What’s the process?

The sitter or dog walker will get an email from us explaining what happened and which service is affected. If you’ve received this email and want to keep offering that service, respond to the email you received and we’ll get back to you within five business days.

What services are affected?

Here’s an example: Say you’re a dog boarding rockstar and always book your dog boarding requests—but you’ve never booked a drop-in visit, despite getting quite a few requests. We wouldn’t change your dog boarding service—we’d only turn off drop-in visits in that case.

How can I avoid this?

Use tools like marking yourself as Away or choosing to accept Repeat Only clients.