Here are some reasons why Moxie customers should switch to Helprace

With Helprace, customer engagement is taken care of

Are you struggling with a complicated support platform? Consider a support system with Helprace! Whether your business is a startup, small-to-medium sized or a multi-lingual, remote enterprise sprawling multiple time zones - we've got you covered.

Check out the list why Helprace makes such a great Moxie alternative:

Agents can collaborate and help each other

When your staff members are happy, your support shines. Helprace makes it easy for agents to work alongside each other through a number of collaboration and productivity tools available in their service desk.

At the same time, we allow customers to help themselves through a number channels including the feedback community (questions, ideas, problems, praise), knowledge base or through private correspondence to the help desk.

Build a better customer community for your users

When customers visit your site, they may have a lot to say but no way to say it. That's why unlike Moxie alternative software, Helprace offers customers the ability to share feedback, reply to a topic or a knowledge base article. Helprace also features a powerful search engine with search suggestions and related article lists accompanying every topic.

In the end, you get savings in time and money. Allowing yourself to rely on less agents to keep customers happy through email support, community or self-service.

Helprace is built with scalability in mind

Not every business is the same. In addition, not every growth trajectory is the same either. Whether you're a small company or a large enterprise, you'd want your support software to address different needs. And that software should be able to easily grow with your business.

Helprace makes it easy by not placing limits on the number of tickets, knowledge base articles or feedback topics started by your users. This is in stark contrast to many Moxie alternative software that's designed to keep limits on communication in hopes of coercing their clients to pay.

Wrap support around your business

Customer satisfaction is second nature to us

We at Helprace place customer satisfaction at the top of our list. After all, we make support software! Over the years we learned customers hate complexity - so we removed the annoyingly bloated features you'd see in a typical Moxie alternative. We replaced top-heavy features with ones that actually help productivity and collaboration.

And, of course, we never left out the ability to close the feedback loop after every support interaction - regardless of what support channel it's requested in.

Besides, Helprace is a simple, affordable Moxie alternative

Great support shouldn't come with conditions or borders drawn around it. So unlike Moxie alternative software, Helprace offers a plan to suit everyone from a non-profit startup to a sprawling enterprise business.

You're able to sign up for a free plan, pay for the support component you need, or go for the all-in plan to unlock every feature and option you might be looking for. Our software is designed to work as a stand-alone or an integrated system for virtually any vertical industry out there.

The best part is that it only takes a few minutes to start using Helprace, so sign up for a free trial and see for yourself!