CAHPS Survey Coming to Home/Community Care

The Centers for Medicare and Medicaid Services is taking steps to add home and community care services to the Consumer Assessment of Healthcare Providers and Systems suite of surveys to assess patient satisfaction with providers and payers.

CMS will pilot test the Home and Community-based Service Experience Survey with 18,000 volunteer individuals receiving home or community-based services from Medicaid. The face-to-face or telephone surveys will take about 30 minutes, according to a notice published May 18 in the Federal Register.