Our Warehouse is Open to the Public for Pick Ups at no charge. Located at 1307 Green Forest Court, Unit 110, Winter Garden, FL 34787. If you have any other questions on payments or shipping please see our helpful information below, email or call us at 407-284-1934.

I accept the following forms of payment:

PayPal

Shipping & Handling
Back to Top

CANADA Rates start at $16.99 for Flat Rate Priority Mail & is less than International Rates Shown. Canada shipping can be calculated by taking 1/2 the value between USA Shipping & International listed. (Example: $10 USA & $30 International then Canada would pay $20)

AUSTRALIA buyers please email us as rates are higher than listed due to the higher cost of shipping to your country.

Max International Box size is 17x17x17 and there is no extra cost to adding items to a Flat Rate Priority Mail Envelope as long as it fits

US Shipping

$0.00 USPS Priority Mail®

International Shipping

$22.99 USPS Priority Mail International

Helpful Information
Payment & Combined Shipping Process
Back to Top

Please use checkout once you win an item

We do allow 14 days to make payments which allows you to combine sale wins and save shipping money

If you need to combine sale shipping, you will need to email us or request an updated total through so that we know you are finished offerding

Combined shipping is not automatic due to the variety of items we sell from pins to giant signs so we must update your invoice manually

Paying within the 14 days allowed will insure your payment is recorded with , your items ships quickly and you avoid any automated non payment messages

We do use the automated non payment system to help us with tracking payments which will send you a non payment message from after the 16th day of non payment. This is an message that can be removed and will not hurt your account as long as its paid

Due to our volume, we can only combine invoices that are paid at the same time and on the same invoice. We cannot refund shipping if buyer does not request combined invoice prior to paying.

Pick Up, Shipping & Insurance Information
Back to Top

Our Warehouse is open to the public & all items can be picked or viewed at 1307 Green Forest Court, Unit 110, Winter Garden, FL 34787

All items are carefully packaged & shipped via US Postal Service or Fed Ex

Because we offer a lot of Disney items, we ship your items in the order payment is recieved & do our best to ship all items within 4 business days or sooner

On rare occasions, it may take a little longer for glass, signs & larger items that require more care to protect or if we have larger volume of sales that week

Extra care is taken to insure your items arrive safely

Due to our volume we cannot guarantee delivery by any date but rather ship as soon as possible & protected well

Theme Park Connection does ship International to all countries with most sales unless noted that we cannot due to size

Per policy, All International buyers must understand you are responsible to pay your own International Taxes (VAT-Value Added Sales Tax) charged to recieve your package

Theme Park Connection is not responsible for the tax & is an additional charge you may incur between your country & yourself which is not part of shipping

All international shipments are by Priority Mail which provides you Tracking and Insurance

The reason we can not ship Internationally by First Class/Parcel Post Mail is because it does not provide tracking or insurance like Priority does

We understand other sellers on may offer it but we do not want your item to be lost & not trackable so that it will arrive to you quickly & safely

Please understand it was a decision to keep international shipping rather than stopping it all together

Rates start at $22.99 (Canada $16.99) for Flat Rate Envelopes & includes your tracking number along with insurance

There is no additional cost to fill up a Flat Rate Priority Mail box as full as you can with smaller items like pins, buttons, etc which saves you money

Insurance

Theme Park Connection includes insurance on all purchases so that you are protected completely against lost or broken items

Tracking or delivery confirmation depending on carrier chosen is only guaranteed to be provided to you for items weighing over 1 pound

Returns & response Policy
Back to Top

For any questions, concerns, response issues, & suggestions you can always email us or call us at 407-284-1934 (Phone Hours M-F 10AM to 5PM)

We offer you a 100% money back guarantee of your sale win price less original & return shipping. We pride ourselves on great customer service as you can see from our excellent response

Return
Information

If within 14 days of receiving your item you are not
satisfied for any reason, simply return it to us for a full refund of the
sale price

Buyer is required to pay return shipping & less the original shipping fee

There is only 2 reasons why we would pay return shipping which is the Item you recieved is not the one pictured or If item arrives broken as we would file an insurance claim to get your money returned to you

Please note some sales are listed AS IS with no returns and those sales are as stated: NO RETURN sale

response Process

We will handle every issue & provide you with the best customer service. We understand things can happen but we assure you it is never on purpose so please give us a chance to fix any issue because we will

Please contact us to resolve the issue by email or calling 407-284-1934. We will make sure the end result is positive by going above and beyond for you

We strive to be a 5 star seller with a positive response experience for you. Due to our large volume we use s automatic response which provides you with an auto response for the same you leave us as there is no issue we cannot resolve

Condition Rating Guidline
Back to Top

Theme Park Connection wants to help you understand that when we list condition it is very subjective & can be viewed different from person to person so cannot be used for any reason for a return of item or response

We do our best to describe an items condition in our own opinion but it may not match your standards or if you dont see something listed in writing please ask or call us at 407-284-1934. Also when we list an items condition, we are rating the item not the box. The box it comes in condition could vary, we do not rate a box so if that is important simply email me and I will let you know the condition

You must be the final judge based on the pictures of how you feel the product condition is from the pictures since the process is not an exact science and please ask any questions prior to offerding as we cannot be held responsible for condition when the item arrives at your doorsteps how you see it pictured in the sale

Please understand our policy on condition or listing text prior to offerding as we know it is very subjective & is only our opinion of what we know about the item & mearly our opinion

Warehouse Location & Hours
Back to Top

Theme Park Connection is open to the public at 1307 Green Forest Court Unit 110, Winter Garden, FL 34787

You can view the items we are offering on in person or pick up your sales at no charge

Warehouse is open Monday to Friday 10AM to 4PM and Saturday 10AM to 2PM

Phone Number is 407-284-1934 and phone hours are Monday to Friday 10AM to 5PM