General Site Questions

Q: How do I flush my browser cache?

This site will show you how to flush your browser cache on any browser.

Q: I found a bug or I'm having other issues with the site. What do I do?

Scan through the recent threads posted in the help forum to see if anyone else is having this issue and has posted about it. If someone already posted about it, then we already know about the bug. If you have additional information you can provide, please reply to THAT thread.

If you don't see any recent threads about the bug, create a new post with the following information:

URL where you found the bug

List of steps to recreate the bug

What you expected to happen, and what actually happened

Screenshots and any other information you can provide. TIP: use LightShot or TinyGrab.

Provide your OS and browser version. TIP: Go to this site and click the "Find Out Now!" button. Then, on the following page there will be a "Share Your Browser Info" box with a URL. Copy this URL and paste it into the thread. This will show us what browser you're using and other info.

Q: I have some feedback I want to provide. What do I do?

Q: Someone is harassing me, what can I do about it?

You can try blocking them first. You can also set your messaging options to "Accept Only From Friends" on the edit profile page. This will prevent blocked users from creating another account to PM you after you've blocked them.

Above all, ignore these users. Don't give them any attention whatsoever as that often seems to be what they crave most.

If they still find a way to harass you, send an email with their username and any evidence of harassment you can provide to our support email address.

Q: How do I report a submission / user?

Q: How do I level up/gain BP/increase whistle status?

Leveling up can be done by voting on submissions and gathering EXP. You can gain a maximum of 10 EXP per day by voting on five submissions each day. There's an unofficial list of current levels and their requirements here.

Blam and Protection points are awarded for each submission you judge correctly. If you vote 0-1 on a submission under judgement that's blammed, or 2-5 on one that's protected, you'll get a point.

There's no limit to the amount of B/P you can amount each day. More info here.

To increase whistle status you'll need to correctly flag abusive reviews. You used to be able to report stolen or malicious submissions as well, but this is currently a missing feature.

Account Questions

Q: How do I delete my account?

Make sure you REALLY want to do this because once your account is deleted, it cannot be recovered!

Q: My 14 year old self posted some really embarrassing forum posts / reviews / etc. I want to keep my account, but how do I delete these embarrassing things?

Same basic procedure as "Q: How do I delete my account?" Just make a post or send us an email letting us know what you want deleted.

Q: How do I change my username?

First, you need to become a supporter because only supporters can change their usernames.

Then go to the edit profile page, change the username field to what you want it to be, and then click save.

You can change your username once per 30 days and you have the option to redirect your old user page to your new new user page for 30 days. Users with over 100 followers can create a permanent redirect.

This is likely due to caching. Try pressing your browser's reload button (or press F5 OR ctrl-r on the keyboard). If that doesn't work, try uploading the image and reloading again. If that still doesn't work, see "Q: I found a bug or I'm having other issues with the site. What do I do?"

Q: Why was my account locked?

Things that will get your account locked (sometimes automatically):

Spamming

Abusing other users

Zero bombing (voting 0 only to drive down the submission's score)

Uploading copyrighted or otherwise illegal content

Using tor or any other open proxies which spammers and abusers use too

Creating a lot of alt accounts which makes you look like a spammer / abuser

Q: I found one or more submissions that do not follow the audio portal guidelines! This music is stolen! What do I do?

Q: How do I enable downloads on my submission?

You have to be scouted to enable downloads.

Q: What is "scouting"? How do I get scouted?

Scouting is a way to vet other users and weed out spam, stolen works, low quality submissions, etc.

When you submit a song to the Audio Portal, it's not directly visible for all users. When a user who has already been scouted, a mod, or an admin thinks your song is good, he/she can scout you. Once scouted, your audio becomes visible for everybody in the Audio Portal and you'll also have the ability to scout people yourself.

But make sure you scout wisely! You and everyone you scouted can be unscouted if you abuse the system!

In order to help yourself get scouted and gain more publicity in general, here are some tips:

Review others, help others out, and be an active Audio community member

minicrops1 also made a great recommendation: "I would recommend not waiting for your song to get scouted. Instead, work on improving and making a better song than your previous. Make something so good, you'll HAVE to get scouted!"

Q: Why is my audio submission showing so many downloads with so few listens?

This is because of a very popular game called Geometry Dash, which allows users to use music straight off of NG. Users can use your audio submission in their custom levels, and some levels are VERY popular often getting 100K+ downloads.

Q: I don't want my audio submission to be downloadable. How do I disable downloads?

Edit your audio project. Under the Publication Details section, there is a check box at the bottom of the section labeled "Allow downloads." Uncheck this box and (re) publish your project to disable downloads.

Q: How do I get feedback on my audio submission?

Q: How do I advertise my audio submission?

We're also now experimenting with self-advertisement threads. Here are some guidelines for making a self-advertisement thread (thanks to Step for the bulk of these guidelines!):

Restrict your music all to one thread, entitled something like "<YourUsername>'s Music".

Keep the focus on getting feedback, so post works in progress and actively ask for opinions.

Introduce yourself and your music in the opening post of the thread, and append context to each piece of music you post in your thread (like "this is my first attempt at X genre" or "a score I'm working on for Y's animation"). Overall, don't be a nobody who tries to exploit the forum as a means to spam links and advertise! This will get you banned or worse!

Q: I submitted a song to the audio portal, but there was nothing close to the genre I think my song is in. Can you add more genres?

There are endless genres, so we could always add more (and do). But in the meantime, what we've been recommending people do is to select the closest genre they can, and then getting specific with tags.

For example, you could select "Easy Listening - Solo Instruments" for an acoustic guitar heavy track, and then add "acoustic" and other related tags to the submission.

Q: How does music make it to the front page Featured Audio section, or to the audio section of the Featured Content section (bottom of the front page)?

The Featured Audio section is hand picked mostly by moderators. This section can sometimes include admin picks and contest winners as well.

The audio category of the Featured Content section (at the bottom of the front page) is generated automatically based on various pieces of information like listens, score, etc.

Game Portal Questions

Q: I'm having problems getting my Unity3D WebGL or other HTML5 game to work. What do I do?

Q: Can I have all my forum posts wiped?

Send an email to the support email address with your username and the reason you want a full post wipe and we may consider it. But unless you have a very good reason, the answer will be no.

Geometry Dash Questions

Q: I am having a problem with Geometry Dash. What do I do?

The first thing to understand is that Newgrounds IS NOT a Geometry Dash music hosting service. If you have original tracks that you've uploaded and want to use in the game, you first have to be scouted (see the Audio Portal Questions section). If you've uploaded tracks you did not create, they will never work in the game and will probably be deleted off our systems fairly quickly.

If you're having problems with the game itself, please send a message to the developer. We allowed the developer of GD to use audio portal submissions for custom levels, but we do not support the game itself.

Q: I found a track I want to use in a Geometry Dash level. Where do I find the "audio ID"?

The audio ID is the number in the URL of an audio submission. For example, for the URL:

http://www.newgrounds.com/audio/listen/576668

the audio ID is 576668. Audio submissions will only work in GD if the artist has been scouted (see the Audio Portal Questions section)!

Swivel Questions

Q: I'm having issues using Swivel. How can I get help with this?

Swivel is considered community supported software. New releases may or may not be under development.

You can search the forums for "swivel" to see if someone else has had the same problem. If that doesn't help, you can post your question in the help forum and someone might be able to help. If you tag the developer of Swivel, Mike (i.e. add @Mike to your post), he may drop in at some point and offer some advice when he has time.