As a sneak-peak to his presentation at this year's annual HDI conference in Las Vegas, Robert Jew shares why the cornerstone of every support organization is an effective process for gathering, analyzing, and applying CSAT data. By analyzing data at a more detailed level, support managers can gain deeper insight into their end-users, enabling them to see their preferences and enhance overall experience.

At this month’s EDUCAUSE trade show, the Bomgar booth featured live lessons from our customers about how they’re using Bomgar to address their support challenges, including consolidating IT tools and processes. The following video features a presentation by Josh Jones, associate director of user support services at University of North Dakota, which highlights how the University of North Dakota implemented Bomgar to unify the campus and consolidate IT support efforts. With nine major colleges and segmented support teams, the University of North Dakota wanted to consolidate and standardize remote support. Bomgar offered a better solution than hosted solutions for the University, for a number of reasons. Watch the video below to learn how Bomgar's appliance-based solution has enabled the UND help desk to handle an increasing volume of support requests with the same amount of staff.

A common obstacle for today’s IT support teams, particularly those in higher education, is supporting a user base with a wide variety of devices. Between the multitude of laptops, desktops, smartphones and tablets, and the variety of operating systems to go along with them, it’s difficult for IT organizations to keep up. This is part of the challenge with the BYOD (bring your own device) trend.

Although we think Bomgar is a great fit for almost any IT department, there’s no denying that Bomgar and Higher Education make a powerful duo. Educational institutions are on the front lines when it comes to supporting a wide range of new technology, and the “walls” of the classroom are quickly fading as online classes and grading become the norm. Bomgar is a perfect fit for the multi-platform, multi-location problem.

Another fun way to win a very cool prize from Bomgar? Why, yes. Of course!
Bomgar users are frequently telling us the many things they love about their Bomgar solution and the many ways it lets them help their clients and do their jobs better, no matter where they are. But we also want to know ‘What does Bomgar give you the freedom to do that goes beyond remote support?’. When you solve your CEO’s laptop issues without leaving your desk or manage multiple servers remotely or setup your sales rep’s iPhone settings from your iPad, what other things do you then have the time to do?

Hey, Bomgar Nation! Our partners at Dell KACE have a great event coming up. Check it out!
It seems like every day a new release of an Operating System is either announced or updated and IT organizations are tasked with quickly adopting these new technology changes all while ensuring that endpoints stay protected, and cutting complexity and keeping within budget. These heterogeneous IT environments dramatically increase the risk of security breaches, and make a central point of control less and less a practical reality.

We can’t all be professional athletes and make it to the 2012 Olympics this month. In fact, if you’re a tech support professional, you may barely get away from your computer. Well, this year, Bomgar is giving you the chance to compete in an Olympics just for support reps! The best news? You don’t have to leave your seat. While athletes are battling it out in London, you can battle it out from the comfort of your own cube. With three events to choose from, you can type your way into glory.

Let’s hear it for another great day at HDI 2012! Thursday was packed with informative speaking sessions, educational demos from Bomgar solution engineers, and of course, entertaining magic tricks from the Bomgar magician. In case you couldn’t make it to some of the sessions, or spent all of your time watching magic tricks, here is my recap of the day.

Hello from Orlando! Yesterday, the Bomgar team had a great day at HDI 2012, from the Bomgar booth to the speaking sessions – and everything in between. For those of you who couldn’t make it to the show, I’ve re-capped some of the most interesting sessions and this year’s hot topics.

Bomgar is hitting the road and coming to a city near you. In the next few months, Bomgar will be exhibiting at over a half dozen tradeshows and events. In addition to demoing the latest version of Bomgar, 12.1, there are opportunities to attend speaking presentations and even win cash!

Professional Services

Languages

Request a Callback

middle namefavorite color

By submitting this form, you agree to also receive Bomgar’s emails containing news, updates, and promotions regarding Bomgar’s products. You can withdraw your consent at any time. Please refer to our Privacy Policy or Contact us for more details.

Follow Us

BOMGAR, BOMGAR BOX, JUMP and UNIFIED REMOTE SUPPORT are trademarks of Bomgar Corporation. Android is a trademark of Google Inc; Mac, Mac OS, iPad, iPhone and Safari are trademarks of Apple Inc. Windows, Windows Mobile, and Remote Desktop Protocol are either registered trademarks or trademarks of Microsoft Corporation. LogMeIn Rescue is a trademark of LogMeIn, Inc. GoToAssist and GoToMyPC are trademarks of Citrix Online, LLC.