I tried to cancel my order using my Mac and it failed. I did not understand what was supposed to happen after I selected the "cancel" option because I was returned to the main screen with no explanation.

It was only after I switched to my iPhone, that all the other stuff associated with cancelling began to get processed.

So, save yourself some (more) agravation and just use your mobile device.

Would have been nice if someone (uh,... WayTools team?) would have posted something about this. Better still, if the system were developed properly, it could have sensed my platform and told me to switch, or more appropriately, would have allowed order changes, including cancelations, to process, regardless of platform.

Has anyone else reported this? I don't recall seeing it. It would seem unusual if all prior cancellations were done on a mobile device! Maybe so, but we need info from others to determine if the problem is with WT's system, your Mac, desktops in general, or just a temporary glitch which, if you tried later on your Mac, would have worked.

Would have been nice if someone (uh,... WayTools team?) would have posted something about this. Better still, if the system were developed properly, it could have sensed my platform and told me to switch, or more appropriately, would have allowed order changes, including cancelations, to process, regardless of platform.

If we don't know if this is a problem for anyone else, it would also mean there wouldn't be a reason for WT to post about it! If it only happened to you, it is unlikely there is something wrong with their system.

Now, if others showed that this was a problem for them too, then maybe WT deserves criticism. But we don't know that. And, just playing the odds a bit, I would be shocked if you are the only person who tried using a desktop. Yet I don't recall anyone complaining about this. Heck, most of them tend to say canceling is the one thing WT does as they promised!

It may be similar to problems people have had when something happens to your browser cookies. You usually have to clear you cookies or close the browser and open a new browser window and then use the link from your order email to get back to your status page.

When there is something wrong with the stored cookie, the default behavior seems to take you to the home page.

I believe this has been reported many times and is not restricted to a specific platform.

On another thread someone complained about the post editor. I have to agree that it is terrible when used from IOS Safari. I am constantly fighting with it. Highlighting and quoting text is a crap shoot at best. Sometimes misspellings (or words spelled correctly but followed by a period) are highlighted red and you can't place the cursor next to them without removing the word. Very frustrating.

If we don't know if this is a problem for anyone else, it would also mean there wouldn't be a reason for WT to post about it! If it only happened to you, it is unlikely there is something wrong with their system.

Doesn't matter if they can. The thing is, we had something blamed on WT which may have nothing to do with WT. Certainly we can't tell based on one person's experience when none of the other cancelations have reported a similar experience! So why should that be given a pass just because WT could defend themselves?

People are upset about legitimate things - why add things that are not?

If he doesn't bring it up, how will we ever know. If Waytools doesn't say anything, then how will we know. At least, he is bringing up the issue for @Waytools to address. I would love to hear what @Waytools response is. I am sure that you would like to know as well.

I have no problem with it being brought up. It was the conclusions that followed that I care about.

If that had happened to me, I wouldn't have assumed it was a problem with WT simply because I've seen plenty of cancellations without a report on that. So that alone makes it more likely it was just my problem.

But even if I didn't feel that way, I still wouldn't have assumed it was a problem with WT. I would simply have brought up the situation and ASKED if anyone else had the same experience - no accusations. Heck, I might even go so far as to say, "Has anyone else experienced this? I'm wondering if there is a problem with the WT site or if it is something else?"

So, AT MOST, I would present only a POSSIBILITY of it being about WT.

My response was to point out this little problem with the original post. Shouldn't be a big deal. I certainly think my point on this is rock solid. I not even upset with the poster. I just think they might want to reconsider how they presented this matter so we deal with facts rather than accusations.

But even if I didn't feel that way, I still wouldn't have assumed it was a problem with WT. I would simply have brought up the situation and ASKED if anyone else had the same experience - no accusations. Heck, I might even go so far as to say, "Has anyone else experienced this? I'm wondering if there is a problem with the WT site or if it is something else?"

As much as it bothers me too, people all over the place do this.

"Look, my phone won't turn on" goes from being "My phone has a bad battery" to "This phone manufacturer sucks and is terrible and can't figure out how to make batteries".

If you figure out a way to get people to stop doing this, please let me know. Clearly defending the object of their fundamental attribution error doesn't work.

If you figure out a way to get people to stop doing this, please let me know. Clearly defending the object of their fundamental attribution error doesn't work.

You do it by simply pointing out facts - in this case both what we know AND what we (they) don't know. A reasonable person looks at it and says, "Yep, I made an accusation when I really couldn't tell". Some people won't react that way (I would note we haven't had a negative reaction from the original poster so I'm fine with that).

My task was just to point out the flaw in their comments. I had no problem with them bringing up the issue they had.

I'm not defending WT except about that one single accusation. It has nothing to do with other criticisms at all. As I keep saying, there are plenty of things to complain about without making stuff up!

Heck, I've anticipated some of this for when the TB actually ships. You know there will be people who have problems. I don't care how perfect they make it. I've compared it to App store reviews where some app gets hundreds of top ratings, but a handful of 1-star ratings. Seems illogical, so I read those negative reviews and what I most commonly find are people saying, "This app is worthless. It crashes every time."

Well, as in this case, if you have lots of great reviews (too many to be rigged) and it crashes for you, it probably isn't an app problem! So I mentioned awhile back that if people do find problems, they should report them, but keep in mind all the following (at least):

They just happened to get a faulty unit - there will always be some like that.

They have a problem with the rest of their system, not the TB. So maybe try it on another device before ranting.

Or the user did something wrong. Even something very basic - people who do customer service often make it a point to have the customer confirm it is plugged in!

Which reminds me of someone I tried to help. It was with an Apple IIgs which we both had. He knew I was a heavy user so he called me about a problem he had. I forget the details, but the computer would sometimes do weird things. On the phone, we talked for hours and did so for days, trying to figure out what was happening.

Finally I remembered reading something about the latest OS - that there was a problem with some accessibility things. I thought his problem might be that (I had long before made sure those were all off), even though he really had no need to have any on. Sure enough, he had some active so I told him to turn them off. He did and when I checked back a few days later, he said it was working fine.

End of story, except it wasn't. He called me back a couple weeks later saying the problems had returned! So I'm spending days again trying to figure out what else could be wrong. Finally I said to him, "You didn't turn the accessibility stuff on again, did you?"

And he had! I was ready to strangle him for wasting so much of my time doing such a dumb thing, but I was nice and asked him why the heck he had done that. His answer: "I think they're cool". Unbelievable. He KNEW what the problem was, thus the solution. He did it anyway and then so dumb he needed to call me to tell him the obvious!

So, yeah, you just can't get through to some people. But it doesn't mean you can't get through to any or, even if you can't with someone, that you shouldn't correct things.

Would have been nice if someone (uh,... WayTools team?) would have posted something about this. Better still, if the system were developed properly, it could have sensed my platform and told me to switch, or more appropriately, would have allowed order changes, including cancelations, to process, regardless of platform.

Fact is similar things have happened to others. There have been several threads complaining about issues with the website. You must have missed my post earlier in the thread. I am basing my statements on facts.

Here are a few threads I found searching for "cookies". The last one is a direct link to a WayTools response to the issue.

I'm on android, using chrome. When I select any of the items under the Service-Ask, -Fix, -Change, etc pages it only takes me back to the home landing page. At this point I'm not sure how to login, check my order status, or anything else, so it's time to post here for some help.

Below is the link. https://drive.google.com/file/d/0B5v08zsimp-2aWQyM2NvUW95dTA/view?usp=sharing I ordered your product a half year ago. But you guys just post at the blog. "I'm sorry we are currently making awesome things blahblahblah." When can I get the product.? The thing makes me annoying is I can't see the plan for the shipping. Do you think this situation is normal? I don't.

I can't access the main WayTools site on my iPhone. All I get is a blank white screen. This happens both when I type in the waytools.com URL directly and when I click on the Order Status link from my e-mail. I can see the forum, but I assume that's because it's based on a different web platform. BTW, I also couldn't activate my account through my iPhone -- I clicked on the link in the activation e-mail, which took me to a screen with a button to activate my account, but clicking that button ga...

Erocypsi - your browser cookies probably got cleared and erased your links, so you just need to click on your personal links again to reestablish the connection. We've sent you an update email with copies of your links. Please let us know if you can see them ok, or email us if you need further help. Axidiel - the order number alone does not connect you to your page, you need the security data that is embedded in your personal links. That said, folks should not post their entire order nu...

So, @momnatur seemed to be trying to help others that may be having the same issue and was unaware that WayTools had responded to the issue. That is easy to understand because WayTools failed to make that response easy to find-- at least I have not found a help/troubleshooting section on their website. Instead, they have chosen to make the Service link go directly to your personal status page, which if your cookies are messed up takes you back to the home page of the site. So, clicking on Service to get help gets you no where.

Yet what you wrote seems to be about a cookie problem on the person's system - not about whether it is mobile or not and not about something WT is doing wrong. I've seen lots of examples of websites needing cookies to be cleared. Nothing special about WT here.

And I have, as I keep saying, no objection to bringing up the problem for others to comment on. The problem was with the assumption that this was something WT was doing wrong instead of waiting to see what other reports said.

Look, I provided facts to you that it is a problem with the web site. One that can occur across platforms. @momnatur incorrectly identified it as a platform issue, but he/she had no other information to go on and the conclusion was perfectly reasonable.

WayTools acknowledged this issue by stating the root cause and then providing a solution. A solution that they then did not make readily available elsewhere their website. Someone looking for a solution would not look for one buried deep in the forums. I even went as far as to describe the critical logic flaw in the design of the Support section of their web site.

It is the website that manipulates them, not the user. If for some reason the cookie is cleared on the browser side, the website should be constructed to handle that gracefully (those other sites you mentioned are at fault as well for their cookie issues). For example, if the cookie held login credentials, the website should redirect to a login page when the cookie is missing or invalid. The WayTools site does not do that. It simply redirects to the home page when it does not find valid security information in the cookie. It does this without any indication or warning to the user that an error occurred. This is a website programming issue.

dabigkahuna:

Nothing special about WT here.

That is an understatement. Just because they are not the only website with a cookie issue does not give them a pass.

You should stop defending WayTools on this issue. You are wrong. It is their fault. It is their web site. They know the problem exists and have done nothing to correct it. I have provided all the facts that show this to be the truth. If you wish to ignore those facts and continue on with a defense that has no technical basis or understanding, then I can not stop you, but I have nothing more to say on this issue.

Surely someone must have mentioned to dbk what the like button means. I'd hate to be the one to break it.

it is not surprising that lack of self examination seems to be a common trait in that relationship between dbk and WT. there is some interesting symmetry there.

in a weird way it is part of the ambience around the wt forum, like i always know DBK will be there, to respond go my critic, no matter what, and now i think i would miss it if it wasn't there. So don't change dbk, but WT please do change, if anything just to watch what dbk will say if you finally do ship. I will definitely be here just for that.