Unscheduled Downtime

We are currently experiencing an issue with some of our virtual servers, initial investigation indicates this is due to a storage issue.

We are working to restore service as quickly as possible and will post further updates here as we have them.

UPDATE 15:30 - There was an issue with the storage volumes on one of our SAN controllers, these have now been put back online and we are restarting affected customer servers. This process may take a while but all servers should be back online soon.

We are currently experiencing an issue with connectivity at our primary data centre resulting in the unavailability of customer servers.

UPDATE 10:52 - We have been informed that there is a power issue at our primary data centre which explains the unscheduled downtime. Engineers at the data centre are looking into this as a matter of urgency and we'll update this page as soon as we have further information.

We are currently experiencing a storage issue that has caused a small number of customer virtual machines to become unavailable. One of the disk groups on our storage network has become full unexpectedly this evening, causing the storage to go offline for some customers.

We are currently working to resolve the issue by bringing the affected disks back online and restarting the affected virtual machines.

We will also be investigating the underlying issue and improving our monitoring in due course to ensure that this situation will not reoccur.

We experienced an Internet connectivity issue at our primary data centre, which affected most customer services for 20 minutes. We have confirmed this was caused by an issue with our upstream provider's network and are awaiting further information.

The network has now been stable for over 30 minutes and we are not expecting any further disruption. We apologise for any inconvenience caused.

We experienced a Network outage at our main Data centre this afternoon around 13:20pm (GMT). The issue occurred on the backbone network of the Data centre and was fixed within 10 minutes of going down. This has affected numerous other customers using this data centre and is not an exclusive Network EQ issue. We shall be receiving an RCA (Root Cause Analysis) shortly from the data centre provider and will be reflecting the RCA here as soon as we receive it.

If you are still experiencing connection issues, please let us know asap.

We are currently aware of connection issues to our main Data Centre. We are looking into the problem now and are in contact with the Data Centre to confirm where the issues are occurring on the network.

Please bear with us while we try to resolve this issue as soon as possible.

We apologise for any inconvenience

Network EQ Support Team

Update: The Issue is now resolved. We will continue to investigate the problem to see what caused it and put a fix in place to avoid any future problems occurring. Thank you for your patience.