Gilt Customer Service

Can I Return Items Delivered by a Freight Forwarding Company?

Returnable items delivered to US addresses may be returned within 30 days of delivery. However, items delivered outside of the US by a freight forwarding company may not be returned using the return labels generated in your Gilt Account. In order to use a Gilt pre-paid Return shipping Label, the return must originate from a U.S. address.

You may alternatively return your item to us at your own cost, by contacting our Customer Service team and requesting the return address and using a shipping carrier at your own cost. Please email us the return tracking id so that we may track your return and refund you on receipt of your item. Please also include the Gilt Generated return label inside your return, so that we may have access to your account details. Returns in this manner may take longer to process, you may track this progress through your carrier.

For any incorrect items that are delivered, please contact our Service team. Items held by customs or lost in return transit will not be refunded, where a freight forwarder is used. Gilt can only refund for orders shipped back to our Distribution Centre in the US, orders received at any other warehouse will not be refunded.