Orders & Shippinig

Herbaland is very proud to offer you only the very best Herbal products at the lowest prices. We are committed to outstanding customer service and offer shipping direct to your home or office. Feel free to contact our customer service staff at 773-545-6055 for assistance or questions about any of our products prior to placing your order.

How to Order Our Products

By phone: (773) 545-6055Our highly experienced and knowledgeable staff are available to assist you with advice and ordering of our products from 10:00 AM to 7:00 PM Monday through Friday and from 9:00 AM to 6:00 PM on Saturdays (Central Standard Time). We are closed on Sundays.

By fax: (847) 803-3391Please download our easy-to-use Herbaland Order Form and fax it to us anytime. We process fax orders within 24 to 48 hours of receipt.

Cashier’s check or money orderPlease make all cashier’s checks or money orders payable to Herbaland.

NOTE: We are sorry, but we do not accept cash or personal checks for any shipped products

PRIVACY & SECURITY: Herbaland wants you to understand that your privacy is important to us. We have a strict policy to protect your information and will NEVER release it to anyone at any time. You will not receive any unsolicited mailings or be signed up for any lists by Herbaland, unless you request so in writing.

Shipping

DOMESTIC ORDERSWe service the 48 contiguous states in the United State of America. When shipping to Alaska, Hawaii or Puerto Rico; extra costs may apply. We make every effort to provide you with an accurate “landed” cost including special shipping/handling charges that may apply.

We will contact you, via e-mail or phone to inform you of any additional shipping charges prior to releasing your order.

HERBALAND FREE SHIPPING ON ORDERS OF $50.00 OR More! In our desire to deliver the best herbal products directly to your door, we offer free shipping within the Continental United States on all orders of $50 or more. To qualify for free shipping, the total value of the merchandise you purchase must be at least $50 after all discounts, before tax, not bottled in glass containers, and weigh no more than 5lbs. This free shipping offer has no cash value.

Herbaland free shipping offer applies to ground shipments on orders shipped within the continental United States only. This Free shipping offer does not include P.O. Boxes and APO/FPO addresses. Free shipping does not apply when shipping to Alaska, Hawaii or Puerto Rico.

Not valid on previous purchases, exchanges or special orders. No substitutions or backorders.

SHIPPING METHODSAll of our products are shipped either First Class, Priority Mail via the United States Postal Service and via UPS.

STANDARD SHIPPINGA flat shipping & handling fee will be charged for all orders less than $50.00 based on weight, physical size and handling requirements.

Note: You will be notified via email of the final cost including shipping charges if applicable. Shipping costs include the cost of the packaging materials, handling charges and freight.

ORDER PROCESSINGWe pride ourselves on the best customer service and make every effort to ship all in-stock orders within 24-48 hours of confirmed receipt of your order.

For all special order items (items not regularly in stock) or out of stock items, please allow 7 to 10 business days to ship.

CANCELLING AN ORDERPlease notify Herbaland by email or phone to cancel an order. Any orders that have left our facility prior to cancellation may result in a re-stocking fee.

Return Policy

Please contact us if you would like to inquire about returning product shipped to you within 5 business days of receipt. All authorized return merchandise must be sent to our facility (Herbaland, Inc. 4757 N. Milwaukee Avenue, Chicago, IL 60630) in its original manufacturers packaging and the original receipt. Returns received at Herbaland after 5 business days of return authorization will be exchanged (not including return freight to the customer) or store credit will be offered.

No returns will be accepted for special order items.

NOTE: We are an authorized re-seller of herbal products. We do not manufacture, produce or repack any of our merchandise; therefore we can not be responsible for original packaging quality.

We do not take any responsibility for allergic reactions (e.g.: itching, redness, eczema, edema) caused by any dietary supplement or cosmetic product.

If you have any concerns or complaints about the product that you believe may have caused the allergic reaction, please contact the original manufacturer (the information is provided on the original product packaging).