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Annual Report Arizona Department of Gaming

Arizona Department of Gaming annual report 2000

Message from the Director
On behalf of the Arizona Department of Gaming, I am pleased to submit the Fiscal Year
2000 Annual Report.
Fiscal Year 2000 was a year of resolution and accomplishment for the Department of
Gaming. During the year, the Department settled a long-standing lawsuit over multi­station
gaming devices and completed the arbitration over the legality of poker in tribal
gaming operations. The Sunset Review process, which began in Fiscal Year 1998 with a
performance audit by the Auditor General's Office, resulted in a favorable audit report
and the continuation of the Department for another ten years. Putting these issues
behind allowed the Department to focus on new challenges, such as department-wide
strategic planning, developing customer satisfaction surveys, creating an intelligence
unit, and compact renewal negotiations.
In preparation for the renewal negotiations, the Department held hearings in four
locations across the state to seek public input on Indian gaming. These hearings were
extremely helpful in identifying both the benefits reaped and the social costs incurred
from Indian gaming. The Department's employees also served a major role in preparing
for the negotiations. Over a period of several months, employees met within their units
to evaluate and propose ways to define and clarify regulatory responsibilities in the
new compacts. Their contribution was invaluable.
I am proud of the dedication, innovation, and hard work of every person who works in
the Department. This year we have improved our working relationship with tribal
governments and continued our strong role in the regulation of the gaming industry. 3;~ significant strides towards fulfilling the Department's mission.
Stephen M. Hart
Mission and Goals
Arizona Indian Gaming History
Operations Division
Administrative Services Division
Revenue and Expenditures
Special Programs
Gaming Facilities
3
4
6
10
12
13
14
Table of Contents
We strive for quality and
consistency in all activities
We believe in
reasonable, firm
regulation We believe in open
communication
We work
together as
a team We work
with integrity
Our Values
2
Our Mission
Protect the Public, Ensure Compliance with the
Gaming Compacts, and Regulate the Gaming Industry
Our Goals
• To coordinate, refine, and enhance State/Tribal regulatory
responsibilities
• To build strong relationships with Tribal governments, other
regulatory agencies, and key stakeholders
• To increase our knowledge of industry specific and other
technological advances
• To develop and retain a skilled, high-performing workforce
Mission and Goals
3
Arizona Gaming History
Timeline
1987 Cabazon Court Case - The
legal foundation upon
which Indian gaming law is
built.
1988 Indian Gaming Regulatory
Act ("IGRA") Congress
responded to Cabazon by
enacting IGRA, which
establishes the federal
legislative framework for
Indian gaming.
1992 Yavapai-Prescott Indian
Tribe v. Arizona - A
federal district judge in
Arizona ruled that the
state must negotiate with
the Tribe and attempt to
conclude a compact.
The Arizona State Gaming
Agency is established
within the Department of
Racing.
1993 Yavapai-Prescott Case -
The federal mediator
chose the Tribes' last, best
offered compact over the
State's recommended
compact. Negotiations
followed resulting in the
"standard form" compacts.
1994 Sixteen tribes had signed
compacts and ten casinos
were in operation by
December 31, 1994.
1995 The Legislature creates
the Department of Gaming.
The Salt River Pima-
Maricopa Indian Community
files a lawsuit in federal
court seeking to force
Tribal-State compact
negotiations.
1996 Seminole Court Case - The
U.S. Supreme Court
declared provisions in
IGRA allowing states to be
sued without their consent
were unconstitutional.
Gaming ...
Where We've Been ...
Fiscal Year 2000 was one of major
accomplishment for the Department:
the completion of the Sunset Review
process; the resolution of litigation/
arbitration issues; holding statewide
public hearings regarding gaming;
implementing Department-wide
strategic planning; creating an
Intelligence Unit; developing
customer satisfaction surveys; and
establishing an employee Tuition
Reimbursement Program.
The Sunset Review process actually
began in FY 1998 with the start of a
performance audit conducted by the
Auditor General's Office, pursuant to
Public Hearings held in Payson (above) on
November 30, 1999, and in Yuma (right) on
December 6, 1999.
statute. A significant amount of time
was spent educating the auditors on
the Department and Indian gaming.
The audit culminated in a favorable
Auditor General's report, which
recommended extending the existence
of the agency to the Arizona
Legislature. In Sunset hearings held
during the 2000 legislative session,
the Legislature determined that the
Department was achieving its
4
specified goals and granted a ten-year
renewal, the maximum allowed by
law. In addition, the Legislature
further increased the Department's
authority by granting the Department
statewide jurisdiction over gambling
devices.
In October 1999, a lawsuit filed by
the Gila River and Ak-Chin Indian
Communities against the State of
Arizona was settled in an agreement
both sides described as "fair, sensible
and acceptable." The settlement
resolved the legal dispute over how
to account for gaming devices that
allow multiple players. In
November, the long-standing
arbitration over the legality of poker
in Indian casinos was resolved in
favor of the Tribes. The arbitration
panel found that federal law governed
and that under that law, poker was
permissible in Indian casinos. The
State accepted the arbitration panel's
decision, and some tribes have
voluntarily agreed to state
certification of card room employees.
In December, ADG conducted public
hearings in Payson, Yuma, Phoenix,
and Tucson to gather Arizonans'
perspectives on the impact of Indian
gaming. Over 1,200 people attended
those meetings. A report of the
hearings found Indian gaming
provides major economic benefits to
Tribes, rural communities, and
Arizona businesses. The report also
found that the benefits of Indian
gaming are accompanied by sobering
tales of the costs of compulsive
gambling. As a result of the
hearings, the Governor began
compact renewal negotiations aimed
at improving gaming regulation,
securing the economic benefits of
The Department works closely with the
Tribal regulators on Compact Compliance
gaming for Arizona's tribes, and
addressing the social costs of
problem gambling.
For the first time, strategic planning
was developed with total
involvement by Department
employees. The process compelled
the units to re-evaluate their
responsibilities under the compacts
and to establish goals and objectives
to achieve them. As a direct result,
the units revised and streamlined
their functions, making them more
efficient and cost-effective.
Recognizing the need for a
repository of newly acquired
sensitive information, the
Department created an Intelligence
Unit in July 1999. The unit collects
this confidential, gaming-related
information and disseminates it to
tribal gaming regulators. The tribes
have responded favorably to these
Intelligence Bulletins.
To improve service to our
customers, the Department
developed surveys for its external
and internal customers. The external
customer surveys went to
companies who had completed the
certification process. The results
indicate a high level of satisfaction
with the certification process. The
results of the employee surveys also
show a high level of satisfaction.
In an effort to encourage employees
to seek their career development, the
Department created a plan for
tuition reimbursement. By
establishing this program, the
Department demonstrates the value
it places on its employees' personal
and professional growth.
And Where We 're Going.
The next year will be a seminal one
in the history of Arizona Indian
gaming. The Compact renewal
negotiations may well be concluded
and the Department will complete
its first year of implementing its new
statewide criminal jurisdiction over
gaming devices. In addition, the
State will see the opening of major
casinos in both metropolitan Phoenix
and Tucson.
5
For more information see our Website
at www.gm.state.az.us
1998
1999
2000
A federal court judge
dismisses the Salt River
court case based on the
Seminole decision. The
tribe appealed.
Rumsey Court Case - The
Court held that Class Ill
gaming was to be examined
game by game and allowed
on Indian land only if
permitted by a specific state
law.
Based on the Rumsey
decision, Governor
Symington refuses to
negotiate a standard form
compact with the Salt River
Indian Community. The
tribe's successful intiative
measure is placed on the
ballot. Voters approve the
measure but the law is
challenged in Superior
Court. Ultimately, the
Arizona Supreme Court
upholds the initiative
measure.
The Sears Case - The
Superior Court rules that the
Governor of Arizona lacks
the authority to negotiate a
compact with Salt River
permitting slot machines
and/or keno. The decision
is appealed to the Arizona
Supreme Court.
The Arizona Supreme Court
overturns the decision in the
Sears Case. Governor Hull
begins compact negotiations
with the Salt River Pima­Maricopa
Indian Community
and signs a compact on
August 18, 1998.
Issues regarding Multi­player
gaming devices are
resolved.
As of June 30, 2000, there
are 19 Indian gaming
casinos in Arizona.
Division's Responsibilities
Conducting background
investigations on all non-tribal
members seeking employment in
a gaming facility
Conducting background
investigations and making
recommendations to tribal
governments concerning tribal
members seeking employment in
a gaming facility
Determining the suitability of
manufacturers and suppliers of
gaming devices, management
contractors, and providers of
gaming services to Class Ill
gaming facilities
Monitoring all Class Ill gaming
operations to ensure that such
operations are conducted in
compliance with the provisions
of the compacts
Applications Unit
Conducts thorough but
expeditious background
investigations for all individuals
seeking certification and
recommendation to be
employed by the gaming facility
Ensures applicant compliance
with compact requirements
Records Unit
Collects and processes all
application fees
Enters application data and
maintains all certification
records and databases
Issues certification and
recommendation
documentation
Operations Division
Applications Unit
Every time a casino opens or expands
its operation, it increases the number
of applications for certification. This
unit is charged with the task of
conducting the background investiga­tion
of everyone seeking employment
with the gaming facility. In addition
to processing new applications, the
unit also processes the annual
renewal applications for current
employees seeking to renew their
certifications. There were 3,403 new
gaming employee applications and
6,412 renewal applications processed
this fiscal year.
Application Unit investigators work
closely with each other and the
Attorney General's Office.
Records Unit
The Records Unit works closely with
the Applications and Corporate
Investigations Units. Information
from all new and renewal applica­tions
is initially entered into the
database before the applications are
given to the investigators for
background investigations.
The unit diligently maintains accurate
records for the Department. This
fiscal year, they reviewed and
updated the Department's document
retention policy and devoted many
hours reviewing records to ready
them for archiving.
Acass to the records room
is limited in order lo
maintain confidentiality
and to expedite retrieval.
6
Tribal Gaming Affairs Investiga­tors
work closely with the Tribal
Gaming Offices at the gaming
facilities.
Tribal Gaming Affairs Unit
The investigators in this unit spend a
great portion of their time at the gaming
facilities and work closely with the
Tribal Gaming Offices. The ADG
investigators, in cooperation with the
Tribal Gaming Offices, investigate
suspected compact violations and
criminal activity in violation of the
tribe's gaming ordinances. Often, these
investigations are very complex,
requiring many man-hours to complete.
When a new gaming facility is planned,
the investigators begin working closely
with tribal officials to ensure the new
facility is in compliance with the
compacts. This year saw the opening
of a new facility by the Yavapai­Apache
Nation at Camp Verde.
Information Technology Unit Two steering committees were
developed to assist in the assessment
and to formulate a course of action to
address the needs. The Business
Steering Committee focused on
business needs with respect to
computer applications technology.
The IT Steering Committee focused
on technical solutions to accomplish
the business needs. The unit will be
making significant changes to further
the Department's mission.
The beginning of the fiscal year was spent
upgrading and testing the network and
telephone systems to ensure that both
would be Y2K compliant. When the new
year arrived, there was a smooth transition
with no problems occurring as a result of
the 2000 date.
The unit also completed an assessment of
ADG's technological needs and the
technical services provided.
7
Tribal Gaming Affairs Unit
Monitors and enforces
compact compliance at the
Indian gaming facilities by
completing on-site
inspections of various
aspects of the gaming
operation
Assures public safety by
regular inspections of the
gaming facilities to ensure
appropriate security and
surveillance procedures
Conducts investigations on
all suspected compact
violations by gaming
employees
Conducts background
investigations, independent
of any tribal investigation, on
all key employees and
primary management
personnel of the casino
Information Technology Unit
Provides technology
enhancements to enable the
Department to serve the tribes
more efficiently
Provides computer support
services
Designs program applications
Performs network upgrades
Identifies program priorities
Evaluates equipment and
personnel needs in order to meet
Department data processing
demands
Intelligence Unit
Coordinates and centralizes
intelligence information
pertaining to the gaming industry
Disseminates information to the
Department's Tribal Affairs
investigators and the Tribal
Gaming Agencies at the casinos
concerning immediate threats to
the patrons, employees, or
assets of the gaming facility
Acts as a liaison between the
Department and other law
enforcement agencies
Corporate Investigations Unit
Processes all applications from
businesses seeking certification
Conducts background
investigations to ensure that
unsuitable companies are not
involved in Arizona's gaming
industry
Interviews with corporate board
members, officers, and key
personnel
Obtains information from other
gaming regulators and law
enforcement agencies
Conducts interviews with
applicant's references
Conducts inspection of
applicant's plant/facilities
Reviews publicly filed corporate
documents
Performs financial reviews and
analyses
Operations Division
Intelligence Unit
The most critical aspect of this unit is
the dissemination of information, in
the form of Intelligence Bulletins, to
both the Department's investigators
and the Tribal Gaming Offices
concerning immediate threats to the
patrons, employees, or the assets of
the gaming facilities. These threats
may come in the form of active slot
cheats, new cheating devices, wanted
felons, and many others.
The unit also acts as a liaison
between other law enforcement
agencies supplying information that
leads to the investigation of alleged
criminal activity.
One of the major accomplishments
during the Intelligence Unit's first
year of operation was the
establishment of a counterfeit
currency tracking system. The unit
transmits a report to every Tribal
Gaming Office each month giving
them the pertinent information
regarding incidents of counterfeit
currency found in the casinos.
In the future, the unit will be
involved in the registration and
monitoring of all gaming device
manufacturers and distributors within
the State
Corporate Investigations
team members work
together.
Corporate Investigations Unit
During the past fiscal year, the unit
worked to streamline the certification
process for companies seeking to
conduct business with the gaming
facilities. As part of this effort, the
unit began surveying their external
customers, receiving exce11ent input
and results.
Two financial investigators were
added this year to conduct forensic
financial audits. The investigators
8
work together in two-member teams
to better facilitate the background
investigations required prior to
issuing state certification. Out of the
255 business applications submitted
this year, 2 were found to be
unsuitable.
The unit will continue to monitor and
evaluate the process in keeping with
the Department's mission.
ADG Machine Technicians
conducting on-site random
inspection and testing of slot
machines at the Fort McDowell
Gaming Center.
Games & Devices Compliance Unit
The Department's Machine Techni­cians
travel throughout the state
inspecting, testing, and certifying
gaming devices before they are put into
play, or when any changes are made in
a gaming device's hardware or software.
Random inspections are frequently
conducted and may occur at any time in
a 24-hour period. The technicians
inspected 6, 176 machines during the
1999/2000 fiscal year.
The gaming industry's technological advances are moving at a rapid pace. The unit is
working and training to keep up with all the changes that are taking place. The unit's
technicians are also receiving extensive training in the on-line accounting systems
used by the Tribes in their gaming facilities.
Compliance Audit
Compliance Audit Unit
The unit worked diligently to
complete 18 compact compliance
reviews this fiscal year. A compact
compliance review is an extensive
process of reviewing the tribal gaming
operation for compliance with the
tribal-state compact. Prior to the
review, the audit team observes the
revenue drop/count at the gaming
facility. Often these drop/counts are
performed in the middle of the night.
One major project of the unit this
year was the review and revision of
proposed internal control require­ments
in the compact.
9
Games & Devices Compliance
Unit
Ensures electronic games and
related equipment are in
compliance with the technical
standards set forth in the
compacts
Verifies, on site, that all gaming
devices and related equipment
meet the tested and approved
specifications before the
devices are allowed to operate
in the casino
Conducts random inspections
and testing of gaming devices in
operation at the casinos
Certifies any changes in
hardware or software at the
time the changes take place
Compliance Audit Unit
Reviews tribal gaming
operations for compliance with
the compacts
Performs compliance testing of
the Class Ill gaming operation for
standard minimum internal
controls unique to the gaming
industry
Performs revenue drop/count
observations prior to each
compact compliance review
Reviews the Class Ill gaming
operation's external audit
workpapers to analyze the
detailed transactions·
Performs follow-up reviews
when compact violations are
discovered or deficiencies are
found in the internal control
systems
Division's Responsibilities
Facilitating and supporting the
employees in accomplishing
the Department's mission
Budgeting and planning for the
future
Accounting for and managing
the Department's revenues
Ensuring the Department's
compliance with good
accounting practices and the
state's guidelines
Facilitating necessary travel
Collaborating with the
Operations Division, other
state agencies, and private
enterprises on pertinent
matters
Procurement/Purchasing
Purchases all Department
equipment and supplies
Ensures all acquisitions comply
with State procurement rules
and laws
Space planning and utilization
Negotiates and manages
contracts for the Department
within State Procurement
guidelines
Orders, assigns, and maintains
records of all communication
equipment
Travel
Arranges all in-state and out­of-
state travel for the
Department's investigators
Processes all travel claims in
compliance with State
requirements
Administrative Services
Procurement/Purchasing
This unit carried out several projects
during the fiscal year. One constant
challenge for the unit is how to best
utilize the Department's limited space,
while satisfying ergonomic concerns.
Working with individual employees, the
unit reconfigured workstations using
modular units that effectively created
more work space enabling the
employees to work more efficiently and
comfortably.
When the Flagstaff satellite office
staff outgrew their space, the unit
faced the challenge of relocating in a
market with few possibilities. The
unit found ideal space in a central
location. They then coordinated
and oversaw the move and setup in
the new space to ensure it was fully
functional for the staff to carry out
their business activities.
The Department's
Administrative Services
Division Staff
Travel
This unit's priority was keeping pace
with the Department's increased
travel needs. The Department's
corporate investigators, in conducting
background investigations on
companies seeking certification, are
required to travel to company
headquarters to perform on-site
inspections, interviews, and financial
10
audit reviews. The headquarters for
most of these companies are located
outside the state, which requires
significant travel arrangements. This
unit effectively coordinates all these
arrangements as well as the travel for
training and conferences. The unit
reduced the processing time for travel
claims to a one-week turnaround for
reimbursement of expenses.
Brainstorming ideas helps
the unit to create more
efficient and cost-effective
methods for the Department.
Human Resources
During the fiscal year, this unit began an
ambitious project of reviewing the
Department's classification system and
compensation structure in an effort to
improve hiring and retention of staff.
The project will continue into FY2001
with expected implementation under the
next biannual budget.
Department employees, which enhanced
their ability to work more effectively in
teams.
In December, the unit administered the
State of Arizona Employee Satisfaction
Survey, which reflected a high level of
employee satisfaction in the
Department. The survey responses
placed the Department in the category of
"Agencies with Most Favorable
Responses". Department employees
responded most favorably to eight of
eleven questions posed by the
Governor's office.
To encourage and facilitate career
development for the employees, the
unit developed and implemented the
Department's first tuition
reimbursement program. Also, the unit
provided team building training for au
Accounting figures are double­checked
for accuracy. (left)
(Below) The Comptroller keeps a
close eye on the budget.
Fleet Management
Last fiscal year, the responsibility for
the Department's fleet was
transferred to this division and
expanded. The unit was tasked with
acquiring nine replacement vehicles as
well as managing the fleet
maintenance and repairs and
addressing employee transportation
needs.
11
Human Resources
Facilitates employee
recruitment
Reviews .and monitors
employee classification and
compensation issues
Monitors and disseminates
employee benefit information
Coordinates employee
training
Facilitates new employee
orientation
Fleet Management
Coordinates and schedules
maintenance of all vehicles
Coordinates responses to
emergency situations
Monitors the acquisition and
utilization of fleet within the
Department
Prepares monthly reports
Denials and Appeals
Prepares and processes all
certification denials,
suspensions, and revocations
Maintains the Denials Database
Coordinates and processes all
requests for administrative
hearings and informal
settlement conferences
Budget and Planning
Coordinates and facilitates
strategic planning within the
Department
Prepares projections of
revenue and expenditures
Prepares and monitors the
Department's budget
Prepares financial reports for
the Governor's Office
Acts as the Department's
liaison to the executive and
legislative budget offices
Ensures that the Department's
financial functions comply with
State accounting policies and
generally accepted accounting
principles
Accounting
Processes accounts payable
claims and mails warrants
Prepares and makes deposits
Prepares monthly financial
statements
Prepares quarterly reports for
the tribes
Prepares monthly invoices for
reimbursement of investigative
costs
Processes and monitors all
payroll functions
Maintains all accounting
records and databases
Administrative Services
Budget and Planning
The unit was involved in two major
projects this fiscal year. It
coordinated and facilitated the
Department's first agency-wide
strategic planning. While the
process was time-consuming, it
proved extremely beneficial to
streamline agency functions and
focus the Department's activities on
achieving the agency's mission. In
addition, the unit prepared for and
facilitated the procurement of a new
financial management system. The
system, among other things, will
enable the agency to make more
detailed reporting to the tribes and
improve the billing of investigative
expenses.
Accounting
Once the new financial management
system was procured, this unit
worked with the vendor to
customize the software to meet the
agency's requirements. In addition
to customizing the software for the
billing process, the unit also
developed a system to improve the
collection of the investigative costs,
which are reimbursed by the
companies seeking certification.
Revenue and Expenditures
Fiscal Year 2000 Revenues
Total Revenue
Fiscal Vear 2000 Expenditures
Personal Services
Employer Related Expenses
Professional & Outside Services
In-State Travel Expenses
Out-of-State Travel Expenses
Other Operating Expenses
Equipment
Total Operating Expenditures
Arbitration
Total Expenditures
Revertment to Compacted Tribes
12
Enforcement Certification
3,611,271 928,299
1,878,234 410,493
359, 194 82,032
244,258 185,706
102,855 6,525
45,552 59,849
455,882 91,753
155,515 0
3,241,490 836,357
94,361 0
3,335,851 836,357
376, 106
Special Programs
(Right) ADO employees with Governor Hull
at the State Employee Recognition Day Event
held at Wesley Bolin Plaza
ADG employees generously support
and participate in several charitable
projects, many times in a leadership
capacity.
For the second consecutive year, the
Department had 100% employee
participation in the State Employees
Charitable Campaign. They
consistently increase their amount of
giving. Contributions to S.E.C.C. this
year totaled $6, 100.
During the Christmas holidays,
employees adopted a classroom in the
Wilson Elementary School District
providing a class party and gifts, which
the students requested in their letters
(Left) Take Your Child to Work Day
to Santa. This is the fifth year the
employees have participated in the project.
Over half of the Department's employees
regularly participate in the Arizona
Healthways Flu Shot Campaign. The
Department is one of the first to volunteer
as a site every year.
The Department's commitment to the State
also incJudes participation in programs to
reduce air pollution and improve air quality
in the metropolitan Phoenix area with 47%
of the employees choosing telecommuting,
flexible scheduling, bus, or carpooling
options.
Special Programs
Travel Reduction and Rideshare
U.S. Savings Bonds
State Employees Charitable
Campaign
Other Charitable Projects
Chair Massage Program
Flu Shot Campaign
(Below) Arizona Healthways Flu
Shot Campaign
(Above and right) ADG
employees delivering
presents to a 1st grade
classroom at Wilson
Primary School
13
Arizona Tribes with
Casinos
Ak-Chin Indian Community
Cocopah Indian Tribe
Colorado River Indian
Tribes
Fort McDowell Mohave­Apache
Indian Community
Fort Mojave Indian Tribe
Gila River Indian
Community
Pascua Yaqui Tribe of
Arizona
Quechan Indian Tribe
Salt River Pima-Maricopa
Indian Community
San Carlos Indian Tribe
Tohono O'odham Nation
Tonto Apache Tribe
White Mountain Apache
Tribe
Yavapai-Apache Nation
Yavapai-Prescott Indian
Tribe
For information, see our web
site at www.gm.state.az.us
(SAN JM1~°1ouTHERN PAIUTE)
INDIAN RESERVATION .,..
INFJ1J~M:ts~~~~~~N
CA.
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I
I
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l~g~N
RE~ERVATION
I
I I
I I
PACE I • I
N(..VAJO INDIAN RESERVATION
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FT. MOHAVE
INDIAN RESERVATION
CHEMEHUEVI
INDIAN RESERVATION
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~NTERHAVEN
The Fort McDowell Mohave­Apache
Indian Community's
Gaming Center northeast of
Fountain Hills, Arizona.
Photo courtesy of the Secretary of
State's Office
The Tonto Apache Tribes 's
Mazatzal Casino located 011 the
Tonto Apache Resevation
southeast of Payson, Arizona
Photo courtesy of the Secretary
of State '.I' Office
14
(Left) San Carlos Apache Tribe's Apache
Gold Casino east of Globe.
Photo courtesy of Apache Gold Casino
(Right) Harrah s Ak-Chin Casino, owned
by the Ak-Chin Indian Community, is
located near Maricopa in central Arizona
Photo courtesy of Harrah's Ak-Chln
Casino
Gila River Casinos. Vee Quiva (above)
and Wild Horse Pass (right), located
south of Phoenix. Photos courtesy of the
Gila River Casinos
Tohono O'odham Nation's Desert
Diamond Casino (above) and Golden
Ha.saii (left), located south of Tucson.
Photos courtesy of the Tohono O'odham
Nation's casinos
15
Department of Gaming
June 30, 2000
State of Arizona
Governor, Jane Dee Hull
Director
Stephen M. Hart
Deputy Directors
David C. Arnell
Penny Taylor Moore
Unit Managers
Rudy Casillas
Applications/Records/IT
Ron Gomez
Tribal Affairs, Central & Southern AZ
Gary Latham
Tribal Affairs, Northern AZ
Connie Clapper
Corporate Investigations
Kay Gaines
Compliance Audit
Joe Mulcaire
Games & Devices Compliance
Gary Barton
Intelligence
Steve Mccance
Comptroller
Karen Battilana
Human Resources
Paul Walker
Policy and Communications
Main Office
202 E. Earll Dr., Suite 202
Phoenix, Arizona 85012
602.604.1801
Flagstaff Office
1016 W. University, Suite 206
Flagstaff, Arizona 86001
520.214.9410
Tucson Office
400 W. Congress, Suite 156
Tucson, Arizona 85701
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Arizona State Library, Archives and Public Records--Law and Research Library

Full Text

Message from the Director
On behalf of the Arizona Department of Gaming, I am pleased to submit the Fiscal Year
2000 Annual Report.
Fiscal Year 2000 was a year of resolution and accomplishment for the Department of
Gaming. During the year, the Department settled a long-standing lawsuit over multi­station
gaming devices and completed the arbitration over the legality of poker in tribal
gaming operations. The Sunset Review process, which began in Fiscal Year 1998 with a
performance audit by the Auditor General's Office, resulted in a favorable audit report
and the continuation of the Department for another ten years. Putting these issues
behind allowed the Department to focus on new challenges, such as department-wide
strategic planning, developing customer satisfaction surveys, creating an intelligence
unit, and compact renewal negotiations.
In preparation for the renewal negotiations, the Department held hearings in four
locations across the state to seek public input on Indian gaming. These hearings were
extremely helpful in identifying both the benefits reaped and the social costs incurred
from Indian gaming. The Department's employees also served a major role in preparing
for the negotiations. Over a period of several months, employees met within their units
to evaluate and propose ways to define and clarify regulatory responsibilities in the
new compacts. Their contribution was invaluable.
I am proud of the dedication, innovation, and hard work of every person who works in
the Department. This year we have improved our working relationship with tribal
governments and continued our strong role in the regulation of the gaming industry. 3;~ significant strides towards fulfilling the Department's mission.
Stephen M. Hart
Mission and Goals
Arizona Indian Gaming History
Operations Division
Administrative Services Division
Revenue and Expenditures
Special Programs
Gaming Facilities
3
4
6
10
12
13
14
Table of Contents
We strive for quality and
consistency in all activities
We believe in
reasonable, firm
regulation We believe in open
communication
We work
together as
a team We work
with integrity
Our Values
2
Our Mission
Protect the Public, Ensure Compliance with the
Gaming Compacts, and Regulate the Gaming Industry
Our Goals
• To coordinate, refine, and enhance State/Tribal regulatory
responsibilities
• To build strong relationships with Tribal governments, other
regulatory agencies, and key stakeholders
• To increase our knowledge of industry specific and other
technological advances
• To develop and retain a skilled, high-performing workforce
Mission and Goals
3
Arizona Gaming History
Timeline
1987 Cabazon Court Case - The
legal foundation upon
which Indian gaming law is
built.
1988 Indian Gaming Regulatory
Act ("IGRA") Congress
responded to Cabazon by
enacting IGRA, which
establishes the federal
legislative framework for
Indian gaming.
1992 Yavapai-Prescott Indian
Tribe v. Arizona - A
federal district judge in
Arizona ruled that the
state must negotiate with
the Tribe and attempt to
conclude a compact.
The Arizona State Gaming
Agency is established
within the Department of
Racing.
1993 Yavapai-Prescott Case -
The federal mediator
chose the Tribes' last, best
offered compact over the
State's recommended
compact. Negotiations
followed resulting in the
"standard form" compacts.
1994 Sixteen tribes had signed
compacts and ten casinos
were in operation by
December 31, 1994.
1995 The Legislature creates
the Department of Gaming.
The Salt River Pima-
Maricopa Indian Community
files a lawsuit in federal
court seeking to force
Tribal-State compact
negotiations.
1996 Seminole Court Case - The
U.S. Supreme Court
declared provisions in
IGRA allowing states to be
sued without their consent
were unconstitutional.
Gaming ...
Where We've Been ...
Fiscal Year 2000 was one of major
accomplishment for the Department:
the completion of the Sunset Review
process; the resolution of litigation/
arbitration issues; holding statewide
public hearings regarding gaming;
implementing Department-wide
strategic planning; creating an
Intelligence Unit; developing
customer satisfaction surveys; and
establishing an employee Tuition
Reimbursement Program.
The Sunset Review process actually
began in FY 1998 with the start of a
performance audit conducted by the
Auditor General's Office, pursuant to
Public Hearings held in Payson (above) on
November 30, 1999, and in Yuma (right) on
December 6, 1999.
statute. A significant amount of time
was spent educating the auditors on
the Department and Indian gaming.
The audit culminated in a favorable
Auditor General's report, which
recommended extending the existence
of the agency to the Arizona
Legislature. In Sunset hearings held
during the 2000 legislative session,
the Legislature determined that the
Department was achieving its
4
specified goals and granted a ten-year
renewal, the maximum allowed by
law. In addition, the Legislature
further increased the Department's
authority by granting the Department
statewide jurisdiction over gambling
devices.
In October 1999, a lawsuit filed by
the Gila River and Ak-Chin Indian
Communities against the State of
Arizona was settled in an agreement
both sides described as "fair, sensible
and acceptable." The settlement
resolved the legal dispute over how
to account for gaming devices that
allow multiple players. In
November, the long-standing
arbitration over the legality of poker
in Indian casinos was resolved in
favor of the Tribes. The arbitration
panel found that federal law governed
and that under that law, poker was
permissible in Indian casinos. The
State accepted the arbitration panel's
decision, and some tribes have
voluntarily agreed to state
certification of card room employees.
In December, ADG conducted public
hearings in Payson, Yuma, Phoenix,
and Tucson to gather Arizonans'
perspectives on the impact of Indian
gaming. Over 1,200 people attended
those meetings. A report of the
hearings found Indian gaming
provides major economic benefits to
Tribes, rural communities, and
Arizona businesses. The report also
found that the benefits of Indian
gaming are accompanied by sobering
tales of the costs of compulsive
gambling. As a result of the
hearings, the Governor began
compact renewal negotiations aimed
at improving gaming regulation,
securing the economic benefits of
The Department works closely with the
Tribal regulators on Compact Compliance
gaming for Arizona's tribes, and
addressing the social costs of
problem gambling.
For the first time, strategic planning
was developed with total
involvement by Department
employees. The process compelled
the units to re-evaluate their
responsibilities under the compacts
and to establish goals and objectives
to achieve them. As a direct result,
the units revised and streamlined
their functions, making them more
efficient and cost-effective.
Recognizing the need for a
repository of newly acquired
sensitive information, the
Department created an Intelligence
Unit in July 1999. The unit collects
this confidential, gaming-related
information and disseminates it to
tribal gaming regulators. The tribes
have responded favorably to these
Intelligence Bulletins.
To improve service to our
customers, the Department
developed surveys for its external
and internal customers. The external
customer surveys went to
companies who had completed the
certification process. The results
indicate a high level of satisfaction
with the certification process. The
results of the employee surveys also
show a high level of satisfaction.
In an effort to encourage employees
to seek their career development, the
Department created a plan for
tuition reimbursement. By
establishing this program, the
Department demonstrates the value
it places on its employees' personal
and professional growth.
And Where We 're Going.
The next year will be a seminal one
in the history of Arizona Indian
gaming. The Compact renewal
negotiations may well be concluded
and the Department will complete
its first year of implementing its new
statewide criminal jurisdiction over
gaming devices. In addition, the
State will see the opening of major
casinos in both metropolitan Phoenix
and Tucson.
5
For more information see our Website
at www.gm.state.az.us
1998
1999
2000
A federal court judge
dismisses the Salt River
court case based on the
Seminole decision. The
tribe appealed.
Rumsey Court Case - The
Court held that Class Ill
gaming was to be examined
game by game and allowed
on Indian land only if
permitted by a specific state
law.
Based on the Rumsey
decision, Governor
Symington refuses to
negotiate a standard form
compact with the Salt River
Indian Community. The
tribe's successful intiative
measure is placed on the
ballot. Voters approve the
measure but the law is
challenged in Superior
Court. Ultimately, the
Arizona Supreme Court
upholds the initiative
measure.
The Sears Case - The
Superior Court rules that the
Governor of Arizona lacks
the authority to negotiate a
compact with Salt River
permitting slot machines
and/or keno. The decision
is appealed to the Arizona
Supreme Court.
The Arizona Supreme Court
overturns the decision in the
Sears Case. Governor Hull
begins compact negotiations
with the Salt River Pima­Maricopa
Indian Community
and signs a compact on
August 18, 1998.
Issues regarding Multi­player
gaming devices are
resolved.
As of June 30, 2000, there
are 19 Indian gaming
casinos in Arizona.
Division's Responsibilities
Conducting background
investigations on all non-tribal
members seeking employment in
a gaming facility
Conducting background
investigations and making
recommendations to tribal
governments concerning tribal
members seeking employment in
a gaming facility
Determining the suitability of
manufacturers and suppliers of
gaming devices, management
contractors, and providers of
gaming services to Class Ill
gaming facilities
Monitoring all Class Ill gaming
operations to ensure that such
operations are conducted in
compliance with the provisions
of the compacts
Applications Unit
Conducts thorough but
expeditious background
investigations for all individuals
seeking certification and
recommendation to be
employed by the gaming facility
Ensures applicant compliance
with compact requirements
Records Unit
Collects and processes all
application fees
Enters application data and
maintains all certification
records and databases
Issues certification and
recommendation
documentation
Operations Division
Applications Unit
Every time a casino opens or expands
its operation, it increases the number
of applications for certification. This
unit is charged with the task of
conducting the background investiga­tion
of everyone seeking employment
with the gaming facility. In addition
to processing new applications, the
unit also processes the annual
renewal applications for current
employees seeking to renew their
certifications. There were 3,403 new
gaming employee applications and
6,412 renewal applications processed
this fiscal year.
Application Unit investigators work
closely with each other and the
Attorney General's Office.
Records Unit
The Records Unit works closely with
the Applications and Corporate
Investigations Units. Information
from all new and renewal applica­tions
is initially entered into the
database before the applications are
given to the investigators for
background investigations.
The unit diligently maintains accurate
records for the Department. This
fiscal year, they reviewed and
updated the Department's document
retention policy and devoted many
hours reviewing records to ready
them for archiving.
Acass to the records room
is limited in order lo
maintain confidentiality
and to expedite retrieval.
6
Tribal Gaming Affairs Investiga­tors
work closely with the Tribal
Gaming Offices at the gaming
facilities.
Tribal Gaming Affairs Unit
The investigators in this unit spend a
great portion of their time at the gaming
facilities and work closely with the
Tribal Gaming Offices. The ADG
investigators, in cooperation with the
Tribal Gaming Offices, investigate
suspected compact violations and
criminal activity in violation of the
tribe's gaming ordinances. Often, these
investigations are very complex,
requiring many man-hours to complete.
When a new gaming facility is planned,
the investigators begin working closely
with tribal officials to ensure the new
facility is in compliance with the
compacts. This year saw the opening
of a new facility by the Yavapai­Apache
Nation at Camp Verde.
Information Technology Unit Two steering committees were
developed to assist in the assessment
and to formulate a course of action to
address the needs. The Business
Steering Committee focused on
business needs with respect to
computer applications technology.
The IT Steering Committee focused
on technical solutions to accomplish
the business needs. The unit will be
making significant changes to further
the Department's mission.
The beginning of the fiscal year was spent
upgrading and testing the network and
telephone systems to ensure that both
would be Y2K compliant. When the new
year arrived, there was a smooth transition
with no problems occurring as a result of
the 2000 date.
The unit also completed an assessment of
ADG's technological needs and the
technical services provided.
7
Tribal Gaming Affairs Unit
Monitors and enforces
compact compliance at the
Indian gaming facilities by
completing on-site
inspections of various
aspects of the gaming
operation
Assures public safety by
regular inspections of the
gaming facilities to ensure
appropriate security and
surveillance procedures
Conducts investigations on
all suspected compact
violations by gaming
employees
Conducts background
investigations, independent
of any tribal investigation, on
all key employees and
primary management
personnel of the casino
Information Technology Unit
Provides technology
enhancements to enable the
Department to serve the tribes
more efficiently
Provides computer support
services
Designs program applications
Performs network upgrades
Identifies program priorities
Evaluates equipment and
personnel needs in order to meet
Department data processing
demands
Intelligence Unit
Coordinates and centralizes
intelligence information
pertaining to the gaming industry
Disseminates information to the
Department's Tribal Affairs
investigators and the Tribal
Gaming Agencies at the casinos
concerning immediate threats to
the patrons, employees, or
assets of the gaming facility
Acts as a liaison between the
Department and other law
enforcement agencies
Corporate Investigations Unit
Processes all applications from
businesses seeking certification
Conducts background
investigations to ensure that
unsuitable companies are not
involved in Arizona's gaming
industry
Interviews with corporate board
members, officers, and key
personnel
Obtains information from other
gaming regulators and law
enforcement agencies
Conducts interviews with
applicant's references
Conducts inspection of
applicant's plant/facilities
Reviews publicly filed corporate
documents
Performs financial reviews and
analyses
Operations Division
Intelligence Unit
The most critical aspect of this unit is
the dissemination of information, in
the form of Intelligence Bulletins, to
both the Department's investigators
and the Tribal Gaming Offices
concerning immediate threats to the
patrons, employees, or the assets of
the gaming facilities. These threats
may come in the form of active slot
cheats, new cheating devices, wanted
felons, and many others.
The unit also acts as a liaison
between other law enforcement
agencies supplying information that
leads to the investigation of alleged
criminal activity.
One of the major accomplishments
during the Intelligence Unit's first
year of operation was the
establishment of a counterfeit
currency tracking system. The unit
transmits a report to every Tribal
Gaming Office each month giving
them the pertinent information
regarding incidents of counterfeit
currency found in the casinos.
In the future, the unit will be
involved in the registration and
monitoring of all gaming device
manufacturers and distributors within
the State
Corporate Investigations
team members work
together.
Corporate Investigations Unit
During the past fiscal year, the unit
worked to streamline the certification
process for companies seeking to
conduct business with the gaming
facilities. As part of this effort, the
unit began surveying their external
customers, receiving exce11ent input
and results.
Two financial investigators were
added this year to conduct forensic
financial audits. The investigators
8
work together in two-member teams
to better facilitate the background
investigations required prior to
issuing state certification. Out of the
255 business applications submitted
this year, 2 were found to be
unsuitable.
The unit will continue to monitor and
evaluate the process in keeping with
the Department's mission.
ADG Machine Technicians
conducting on-site random
inspection and testing of slot
machines at the Fort McDowell
Gaming Center.
Games & Devices Compliance Unit
The Department's Machine Techni­cians
travel throughout the state
inspecting, testing, and certifying
gaming devices before they are put into
play, or when any changes are made in
a gaming device's hardware or software.
Random inspections are frequently
conducted and may occur at any time in
a 24-hour period. The technicians
inspected 6, 176 machines during the
1999/2000 fiscal year.
The gaming industry's technological advances are moving at a rapid pace. The unit is
working and training to keep up with all the changes that are taking place. The unit's
technicians are also receiving extensive training in the on-line accounting systems
used by the Tribes in their gaming facilities.
Compliance Audit
Compliance Audit Unit
The unit worked diligently to
complete 18 compact compliance
reviews this fiscal year. A compact
compliance review is an extensive
process of reviewing the tribal gaming
operation for compliance with the
tribal-state compact. Prior to the
review, the audit team observes the
revenue drop/count at the gaming
facility. Often these drop/counts are
performed in the middle of the night.
One major project of the unit this
year was the review and revision of
proposed internal control require­ments
in the compact.
9
Games & Devices Compliance
Unit
Ensures electronic games and
related equipment are in
compliance with the technical
standards set forth in the
compacts
Verifies, on site, that all gaming
devices and related equipment
meet the tested and approved
specifications before the
devices are allowed to operate
in the casino
Conducts random inspections
and testing of gaming devices in
operation at the casinos
Certifies any changes in
hardware or software at the
time the changes take place
Compliance Audit Unit
Reviews tribal gaming
operations for compliance with
the compacts
Performs compliance testing of
the Class Ill gaming operation for
standard minimum internal
controls unique to the gaming
industry
Performs revenue drop/count
observations prior to each
compact compliance review
Reviews the Class Ill gaming
operation's external audit
workpapers to analyze the
detailed transactions·
Performs follow-up reviews
when compact violations are
discovered or deficiencies are
found in the internal control
systems
Division's Responsibilities
Facilitating and supporting the
employees in accomplishing
the Department's mission
Budgeting and planning for the
future
Accounting for and managing
the Department's revenues
Ensuring the Department's
compliance with good
accounting practices and the
state's guidelines
Facilitating necessary travel
Collaborating with the
Operations Division, other
state agencies, and private
enterprises on pertinent
matters
Procurement/Purchasing
Purchases all Department
equipment and supplies
Ensures all acquisitions comply
with State procurement rules
and laws
Space planning and utilization
Negotiates and manages
contracts for the Department
within State Procurement
guidelines
Orders, assigns, and maintains
records of all communication
equipment
Travel
Arranges all in-state and out­of-
state travel for the
Department's investigators
Processes all travel claims in
compliance with State
requirements
Administrative Services
Procurement/Purchasing
This unit carried out several projects
during the fiscal year. One constant
challenge for the unit is how to best
utilize the Department's limited space,
while satisfying ergonomic concerns.
Working with individual employees, the
unit reconfigured workstations using
modular units that effectively created
more work space enabling the
employees to work more efficiently and
comfortably.
When the Flagstaff satellite office
staff outgrew their space, the unit
faced the challenge of relocating in a
market with few possibilities. The
unit found ideal space in a central
location. They then coordinated
and oversaw the move and setup in
the new space to ensure it was fully
functional for the staff to carry out
their business activities.
The Department's
Administrative Services
Division Staff
Travel
This unit's priority was keeping pace
with the Department's increased
travel needs. The Department's
corporate investigators, in conducting
background investigations on
companies seeking certification, are
required to travel to company
headquarters to perform on-site
inspections, interviews, and financial
10
audit reviews. The headquarters for
most of these companies are located
outside the state, which requires
significant travel arrangements. This
unit effectively coordinates all these
arrangements as well as the travel for
training and conferences. The unit
reduced the processing time for travel
claims to a one-week turnaround for
reimbursement of expenses.
Brainstorming ideas helps
the unit to create more
efficient and cost-effective
methods for the Department.
Human Resources
During the fiscal year, this unit began an
ambitious project of reviewing the
Department's classification system and
compensation structure in an effort to
improve hiring and retention of staff.
The project will continue into FY2001
with expected implementation under the
next biannual budget.
Department employees, which enhanced
their ability to work more effectively in
teams.
In December, the unit administered the
State of Arizona Employee Satisfaction
Survey, which reflected a high level of
employee satisfaction in the
Department. The survey responses
placed the Department in the category of
"Agencies with Most Favorable
Responses". Department employees
responded most favorably to eight of
eleven questions posed by the
Governor's office.
To encourage and facilitate career
development for the employees, the
unit developed and implemented the
Department's first tuition
reimbursement program. Also, the unit
provided team building training for au
Accounting figures are double­checked
for accuracy. (left)
(Below) The Comptroller keeps a
close eye on the budget.
Fleet Management
Last fiscal year, the responsibility for
the Department's fleet was
transferred to this division and
expanded. The unit was tasked with
acquiring nine replacement vehicles as
well as managing the fleet
maintenance and repairs and
addressing employee transportation
needs.
11
Human Resources
Facilitates employee
recruitment
Reviews .and monitors
employee classification and
compensation issues
Monitors and disseminates
employee benefit information
Coordinates employee
training
Facilitates new employee
orientation
Fleet Management
Coordinates and schedules
maintenance of all vehicles
Coordinates responses to
emergency situations
Monitors the acquisition and
utilization of fleet within the
Department
Prepares monthly reports
Denials and Appeals
Prepares and processes all
certification denials,
suspensions, and revocations
Maintains the Denials Database
Coordinates and processes all
requests for administrative
hearings and informal
settlement conferences
Budget and Planning
Coordinates and facilitates
strategic planning within the
Department
Prepares projections of
revenue and expenditures
Prepares and monitors the
Department's budget
Prepares financial reports for
the Governor's Office
Acts as the Department's
liaison to the executive and
legislative budget offices
Ensures that the Department's
financial functions comply with
State accounting policies and
generally accepted accounting
principles
Accounting
Processes accounts payable
claims and mails warrants
Prepares and makes deposits
Prepares monthly financial
statements
Prepares quarterly reports for
the tribes
Prepares monthly invoices for
reimbursement of investigative
costs
Processes and monitors all
payroll functions
Maintains all accounting
records and databases
Administrative Services
Budget and Planning
The unit was involved in two major
projects this fiscal year. It
coordinated and facilitated the
Department's first agency-wide
strategic planning. While the
process was time-consuming, it
proved extremely beneficial to
streamline agency functions and
focus the Department's activities on
achieving the agency's mission. In
addition, the unit prepared for and
facilitated the procurement of a new
financial management system. The
system, among other things, will
enable the agency to make more
detailed reporting to the tribes and
improve the billing of investigative
expenses.
Accounting
Once the new financial management
system was procured, this unit
worked with the vendor to
customize the software to meet the
agency's requirements. In addition
to customizing the software for the
billing process, the unit also
developed a system to improve the
collection of the investigative costs,
which are reimbursed by the
companies seeking certification.
Revenue and Expenditures
Fiscal Year 2000 Revenues
Total Revenue
Fiscal Vear 2000 Expenditures
Personal Services
Employer Related Expenses
Professional & Outside Services
In-State Travel Expenses
Out-of-State Travel Expenses
Other Operating Expenses
Equipment
Total Operating Expenditures
Arbitration
Total Expenditures
Revertment to Compacted Tribes
12
Enforcement Certification
3,611,271 928,299
1,878,234 410,493
359, 194 82,032
244,258 185,706
102,855 6,525
45,552 59,849
455,882 91,753
155,515 0
3,241,490 836,357
94,361 0
3,335,851 836,357
376, 106
Special Programs
(Right) ADO employees with Governor Hull
at the State Employee Recognition Day Event
held at Wesley Bolin Plaza
ADG employees generously support
and participate in several charitable
projects, many times in a leadership
capacity.
For the second consecutive year, the
Department had 100% employee
participation in the State Employees
Charitable Campaign. They
consistently increase their amount of
giving. Contributions to S.E.C.C. this
year totaled $6, 100.
During the Christmas holidays,
employees adopted a classroom in the
Wilson Elementary School District
providing a class party and gifts, which
the students requested in their letters
(Left) Take Your Child to Work Day
to Santa. This is the fifth year the
employees have participated in the project.
Over half of the Department's employees
regularly participate in the Arizona
Healthways Flu Shot Campaign. The
Department is one of the first to volunteer
as a site every year.
The Department's commitment to the State
also incJudes participation in programs to
reduce air pollution and improve air quality
in the metropolitan Phoenix area with 47%
of the employees choosing telecommuting,
flexible scheduling, bus, or carpooling
options.
Special Programs
Travel Reduction and Rideshare
U.S. Savings Bonds
State Employees Charitable
Campaign
Other Charitable Projects
Chair Massage Program
Flu Shot Campaign
(Below) Arizona Healthways Flu
Shot Campaign
(Above and right) ADG
employees delivering
presents to a 1st grade
classroom at Wilson
Primary School
13
Arizona Tribes with
Casinos
Ak-Chin Indian Community
Cocopah Indian Tribe
Colorado River Indian
Tribes
Fort McDowell Mohave­Apache
Indian Community
Fort Mojave Indian Tribe
Gila River Indian
Community
Pascua Yaqui Tribe of
Arizona
Quechan Indian Tribe
Salt River Pima-Maricopa
Indian Community
San Carlos Indian Tribe
Tohono O'odham Nation
Tonto Apache Tribe
White Mountain Apache
Tribe
Yavapai-Apache Nation
Yavapai-Prescott Indian
Tribe
For information, see our web
site at www.gm.state.az.us
(SAN JM1~°1ouTHERN PAIUTE)
INDIAN RESERVATION .,..
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RE~ERVATION
I
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INDIAN RESERVATION
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INDIAN RESERVATION
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~NTERHAVEN
The Fort McDowell Mohave­Apache
Indian Community's
Gaming Center northeast of
Fountain Hills, Arizona.
Photo courtesy of the Secretary of
State's Office
The Tonto Apache Tribes 's
Mazatzal Casino located 011 the
Tonto Apache Resevation
southeast of Payson, Arizona
Photo courtesy of the Secretary
of State '.I' Office
14
(Left) San Carlos Apache Tribe's Apache
Gold Casino east of Globe.
Photo courtesy of Apache Gold Casino
(Right) Harrah s Ak-Chin Casino, owned
by the Ak-Chin Indian Community, is
located near Maricopa in central Arizona
Photo courtesy of Harrah's Ak-Chln
Casino
Gila River Casinos. Vee Quiva (above)
and Wild Horse Pass (right), located
south of Phoenix. Photos courtesy of the
Gila River Casinos
Tohono O'odham Nation's Desert
Diamond Casino (above) and Golden
Ha.saii (left), located south of Tucson.
Photos courtesy of the Tohono O'odham
Nation's casinos
15
Department of Gaming
June 30, 2000
State of Arizona
Governor, Jane Dee Hull
Director
Stephen M. Hart
Deputy Directors
David C. Arnell
Penny Taylor Moore
Unit Managers
Rudy Casillas
Applications/Records/IT
Ron Gomez
Tribal Affairs, Central & Southern AZ
Gary Latham
Tribal Affairs, Northern AZ
Connie Clapper
Corporate Investigations
Kay Gaines
Compliance Audit
Joe Mulcaire
Games & Devices Compliance
Gary Barton
Intelligence
Steve Mccance
Comptroller
Karen Battilana
Human Resources
Paul Walker
Policy and Communications
Main Office
202 E. Earll Dr., Suite 202
Phoenix, Arizona 85012
602.604.1801
Flagstaff Office
1016 W. University, Suite 206
Flagstaff, Arizona 86001
520.214.9410
Tucson Office
400 W. Congress, Suite 156
Tucson, Arizona 85701
520.628.6468
The Arizona Department of Gaming complies with all provisions of the Americans with Disabilities Act. This document is available in an
alternative format by contacting Paul Walker, Public Information Officer, Arizona Department of Gaming, 202 E. Earll Dr., Suite 200,
Phoenix, Arizona 85012