HR421 Corporate Training & Develop

for S1T 2013

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Course Description:HR421 Corporate Training and Development:A study of education, training and development in corporations. On-the-job training, computer based training, executive education and the role of outside vendors will be discussed. 3:0:3

Educational Philosophy:

We are all life-long-learners and as Instructors, we should move beyond the revealing of facts and knowledge. Instructors are entrusted with the responsibility of serving as both mentor and guide, opening minds by exposing students to new thoughts and ideas. Learning not only helps expand the students’ knowledge, it forces them to inspect themselves internally. Not only do my classes teach the students various ways of acquiring, analyzing, and evaluating information, they also expose them to new ideas and various points of view, all the while increasing their ability to discuss and defend their own positions both in discussions and in writing. Furthermore, in my classroom, each student should expect an equal opportunity to learn. I make every effort to reach out to all students and to use a variety of classroom techniques to relate to different learning styles and student experiences. In my classes this translates into a team-oriented environment that focuses three components: critical thinking, team-building skills, and participation.

Learning Outcomes:Core Learning Outcomes

Discuss the competitive challenges corporations face and explain how training can help deal with these challenges.

Explain how changes in work roles influence training.

Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.

Class Assessment:Demonstrate mastery of the course objectives identified above through class discussion, quizzes, case studies, and exams will be the basis for each student's final grade.

Grading:

Final Project

150 Points (150 Total Points) = 15%

Case Studies (7)

20 Points Each (140 Total Points) = 14%

Group Work

70 Points (70 Total Points) = 7%

Discussions (8)

20 Points Each (200 Total Points) = 16%

Peer Reviews (8)

5 Points Each (40 Total Points) = 4%

Quizzes (6)

10 Points Each (80 Total Points) = 8%

Final Exam

300 Points (300 Total Points) = 30%

Needs Assessment

60 Points (60 Total Points) = 6%

A = 90.0% and higher
B = 80.0%
C = 70.0%
D = 60.0%
F = less than 60.0

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

Late submission of assignments will be considered on a case by case basis.

Classroom Rules of Conduct:

Assigned reading must be accomplished by due date. Students are expected to fully participate in all online discussions and activities. Each student's ability to express well-grounded opinions and demonstrate reasonable comprehension of the assigned material is essential, and constitutes a significant portion of the final grade.

Course Topic/Dates/Assignments:

Week 1:

Week 1 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer two discussionquestions individually and post twopeer reviews of other students' comments. Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

Week 1 Homework: Go to the TrainingTime page Training and Development. Find an article related to training. Summarize the main topic of the article and identify how it relates to course topics or topics covered this week. Write a two page (double spaced) review of the article you chose. Make sure you use a MLA heading and title of the article at the top of the page. Drop-box your assignment no later than Sunday midnight (CST) of this week.

Complete Quiz

Submit Research Topic by end of Week 2

Week 2:

Week 2 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer two discussionquestions individually and post twopeer reviews of another students' comments. Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

Week 2 Homework: Go to the following Jung Typology profile on the internet and complete this instrument. Answer the following three questions and provide your results.

2. How could the instrument you completed be useful for management/training development?

3. What might be some disadvantages of using the instrument?

Drop-box your assignment no later than Sunday evening (midnight CST) of this week.

Complete Quiz

Submit Research Topic by end of Week 2

Week 3:

Week 3 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer two discussionquestions individually and post twopeer reviews of another students' comments. Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

Week 3 Homework: You are the training director of a hotel chain, Noe Suites. Each Noe Suites hotel has 100 to 150 rooms, a small indoor pool, and a restaurant. Hotels are strategically located near exit ramps of major highways in college towns such as East Lansing, Michigan, and Columbus, Ohio. You receive the following e-mail message from the vice president of operations. Prepare an answer.

As you are probably aware, one of the most important aspects of quality service is known as "recovery"—that is, the employee's ability to respond effectively to customer complaints. There are three possible outcomes to a customer complaint: The customer complains and is satisfied by the response, the customer complains and is dissatisfied with the response, and the customer does not complain but remains dissatisfied. Many dissatisfied customers do not complain because they want to avoid confrontation, there is no convenient way to complain, or they do not believe that complaining will do much good.

I have decided that to improve our level of customer service we need to train our hotel staff in the "recovery" aspect of customer service. My decision is based on the results of recent focus groups we held with customers. One theme that emerged from these focus groups was that we had some weaknesses in the recovery area. For example, last month in one of the restaurants, a waiter dropped the last available piece of blueberry pie on a customer as he was serving her. The waiter did not know how to correct the problem other than offer an apology.

I have decided to hire two well-known consultants in the service industry to discuss recovery as well as to provide an overview of different aspects of quality customer service. These consultants have worked in service industries as well as manufacturing industries. I have scheduled the consultants to deliver a presentation in three training sessions. Each session will last three hours. There will be one session for each shift of employees (day, afternoon, and midnight shifts). The sessions will consist of a presentation and question-and-answer session. The presentation will last one and a half hours and the question-and-answer session approximately 45 minutes. There will be a half-hour break.

My expectations are that following this training, the service staff will be able to successfully recover from service problems.
Because you are an expert on training, I want your feedback on the training session. Specifically, I am interested in your opinion regarding whether our employees will learn about service recovery from attending this program. Will they be able to recover from service problems in their interactions with customers? What recommendations do you have for improving the program?

Drop-box your assignment no later than Sunday midnight (CST) of this week.

Complete Quiz

Week 4:

Week 4 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer two discussionquestions individually and post twopeer reviews of another students' comments. Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

Week 4 Homework: This week you will need to proceed to the groupwork tab for your homework assignment. It is not an individual project.

Complete Quiz

Week 5:

Week 5 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer two discussionquestions individually and post twopeer reviews of another students' comments. Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

Week 5 Homework:Go to www.knowledgeplanet.com. KnowledgePlanet is a leading global Internet e-learning software provider. Review the information available on the website. What e-learning solutions does KnowledgePlanet provide to its customers? Do you believe that these solutions are effective? Why?

(In Word format) Drop-box your assignment no later than Sunday evening (midnight CST) of this week.

Complete Quiz

Week 6:

Week 6 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer two discussionquestions individually and post twopeer reviews of another students' comments. Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

Week 6 Homework: Denny's is the largest family-style, full-service restaurant chain in the United States, with more than 1,600 restaurants and 70,000 employees. In 1994, Denny's Corporation agreed to a $54 million settlement in a race discrimination lawsuit. Go to Denny's Article and read the article "Denny's Changes it's Spots".

Review Denny's diversity efforts then answer the following:

What has Denny's done to strengthen its diversity?

Rate the company's diversity efforts in the following categories:

Recruitment and Hiring, Identifying and Developing Talent.

Ensuring Fair Treatment.

Holding Managers Accountable.

Improving Relationships with External Shareholders.

What other recommendations would you make to Denny's for improving its diversity efforts? Be as specific as possible.

Drop-box your assignment as a word or rtf document no later than Sunday midnight of this week.

Complete Quiz

Week 7:

Week 7 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer two discussionquestions individually and post twopeer reviews of another students' comments. Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

1. Look at the menu under Careers, click on Career Strategies. Choose an article to review.

2. Write a two-page (double spaced) paper summarizing the article and your evaluation of its implications for companies.

Drop-box your assignment as a word document no later than Sunday midnight of this week.

Complete Quiz

Week 8:

Week 8 Discussion Questions

I am looking for a lively and highly participative discussion of this week's topics. Outstanding evidence of learning will be demonstrated by answering the questions and fully discussing, challenging, and enhancing the discussion by your fellow students. Each student should answer one discussionquestion individually (by Thursday midnight) and post twopeer reviews of other students' comments (by Saturday midnight). Remember to begin your peer posts with "Peer Review of:" followed by the student's name you are reviewing. Your answers need to contain information from both the textbook and from outside sources. This could include Power-Web, a website, or journal articles, etc. This means you need to cite your source at the end of each discussion question.

Week 8 Homework: Complete Lessons Learned

Take Proctored Final Exam

Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 95-96

Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 95

The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.

Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.

In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".

A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.

Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.

Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

ONLINE NOTE: Students must participate in an academically related activity on a weekly basis in order to be marked present in an online class. Examples of academically-related activities include but are not limited to: contributing to an online discussion, completing a quiz or exam, completing an assignment, initiating contact with a faculty member to ask a course related question, or using any of the learning management system tools.

Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Rubric

Competency

Exceeds Expectation (3)

Meets Expectation (2)

Does Not Meet Expectation (1)

No Evidence (0)

Synthesis OutcomesIdentify and discuss the five types of learner outcomes

Provides an accurate identification, a discussion of each type and examples of how each type is used in actual training situation.

Provides an accurate identification of the five types of learning outcomes and discussion of each type.

A very thorough explanation with descriptions and examples of how evaluation takes place and relates to the training process.

Provides an explanation that describes how evaluation relates to the other steps in the training process.

Incomplete or inaccurate explanation.

No explanation provided or irrelevant material submitted.

Terminology OutcomesDifferentiate between “training” and “human resource development

A very clear description and distinction with examples of the outcomes of each term.

Provides a clear distinction between the two terms.

Incomplete or inaccurate differentiation.

No explanation provided or irrelevant material submitted.

Concepts OutcomesDiscuss the key features of the learning organization

A very complete, thorough discussion including the outcomes of each feature and the impact on the organization.

Discusses at least five of the ten features of a learning organization.

Discusses less than five of the ten features

No discussion or irrelevant material provided.

Application OutcomesIdentify and discuss the five types of learner outcomes

Identifies and discusses thoroughly all five types of learner outcomes and the impact on the organization.

Identifies and discusses all five of the learner outcomes.

Identifies less than five or provides inaccurate or vague discussion.

No identification or irrelevant material provided.

Whole Artifact OutcomesDiscuss the competitive challenges corporations face and explain how training can help deal with these challenges

Submits a complete, thorough discussion that includes not only the challenges but all examples or instances in which organizations succeeded or failed due to the inappropriate or neglected use of training and development.

Discusses all five of the competitive challenges and explains how each may be addressed by training and development.