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Room was freezing cold when I checked in and there was no shower curtain which I unfortunately didn't notice until the morning and was in a hurry to get to work. The water was also freezing cold and took forever to warm up.More

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Thank O5156FUmichaelp

Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 10 March 2017

Please accept our apology for the cold and incomplete conditions you found in your guest room during your recent stay. Our standard is to maintain rooms at 68-70 degrees so this and the missing shower curtain were clearly oversights for which we apologize. These conditions...More

A last minute booking on Hilton.com but we were made to feel very special. Comfortable and immaculately clean room. Not a great view over Costco, but if we'd had more time the area around the hotel is stunning with wonderful examples of New England homes....More

Review collected in partnership with DoubleTree by Hilton

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Thank The_H0tel_Inspectors

Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 10 March 2017

We are so glad to know that you chose to stay with us and feel that it was a wise choice. Thank you for all the compliments about our people, the services they provided, your breakfast experience, and our hotel location. We hope you will...More

In areas that were important to us, the hotel met expectations. The staff was friendly and the bedding and bathroom or clean as well as the room. The bed was comfortable. Was not looking for thrills or amenities and did not see or need much...More

Thank Overlook2001

Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 7 March 2017

Thank you for your feedback. We appreciate your nice comments about our staff and the cleanliness and comfort of our accommodations, which met or hopefully exceeded your expectations. The need for renovations is under review and we have several new upgrades planned for 2017. Thank...More

Came to this hotel for great price and close proximity to Aquarium; ordered RM service, burgers are fantastic, price could be better but you get a reasonable portion, breakfast was fantastic,we ordered in RM , staff are very eager to please. The pool was being...More

Review collected in partnership with DoubleTree by Hilton

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Thank celestined2017

Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 7 March 2017

Thank you for taking the time to share your experience with us. The pool was closed temporarily per health code protocol after a child's little mishap, but it was reopened as quickly as possible. So glad to see that you enjoyed your stay with us,...More

Did a recent 1 night stay here and was very disappointed. The staff was great and very pleasant. But was disappointed with the hotel conditions. The linens were low quality and scratchy. The pillows were small and old. The heater was loud and noisy. Hard...More

Review collected in partnership with DoubleTree by Hilton

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Thank kelvan m

Response from Ted M, General Manager at DoubleTree by Hilton Hotel NorwalkResponded 27 February 2017

We are sorry to learn that you did not care for our guest room linens. We have recently upgraded all of our guest rooms linens to new Hilton standards so it is somewhat surprising to receive this comment. We appreciate the feedback and will certainly...More

There is a pool in this hotel. However, I trust there are places for pampering nearby, depends on the service(s) you require.
There are a quite a lot of small boutiques and store of different types within walking distance... More

There is a pool in this hotel. However, I trust there are places for pampering nearby, depends on the service(s) you require.
There are a quite a lot of small boutiques and store of different types within walking distance. Note: Traffic drives in high speed on that road, don't understand why. Look out if you are accompany with senior or children.
Happy travelling!