AnswerHello Scott. If you can stop the water from entering the machine by turning off the timer or unplugging the unit, you will need to look for a bad pressure hose or replace the pressure switch. If the only way to shut off the water is at the shut off for the water hoses, you will need to replace the water valve in the unit.

AnswerHi. Make sure the bolt under the fabric softener cap part # 8528278 is tightly holding the agitator down. Then pop the fabric softener cap firmly onto the top of the agitator. The 3-way action refers to the back and forth agitator action. Lastly the vertical movement of the agitator vanes that pull the clothes inward from the top -> down to the bottom of the tub over and over to immerse the clothes in the wash action. On the fabric softener bottom there is a 3/8" surrounding opening that dispenses the softener. Keep the softener cap clean regularly with a bottle brush. Thank You.

AnswerHello Robert. You need to check the suspension spring W10250667 located on the back of the unit. It causes the issue you are having. The three around the floater plate are not the same as this one.

AnswerWhirldly, You may want to raise the control panel and remove the washer cabinet, so you can access the drive system. Dismount the drain pump 3363394 and the motor so you can check for a clogged or seized up pump impeller, and check the drive coupling 285753A for damage. We'll send you some information that should help you get into the washer and check the components. Thanks