Charusmitha Ram

Designer

Boston, MA, United States

Member since April 13, 2016

Charusmitha has experience designing service and product based solutions for large enterprise and consumer products. She has 15+ years of industry experience, including in health care and financial services. She's a generative thinker and a doer with the skills to implement designs through iterative sessions. Design critique is an integral part of the design process, and she brings this approach and mentality to all her projects.

Led the ideation and concept generation for projects relating to the 'Data Donation program' using participatory design sessions.

Worked on a research study for a clinical trial involving patients with cystic fibrosis. I generated a report for this study to help the client better understand the attitudes and perceptions of these patients.

Technologies: Adobe Creative Suite

Principal User Experience Designer

2014 - 2015

Nuance Communications

Led design strategy and direction for part of Nuance's speech recognition service platform used by large hospital systems.

Provided support for development effort with documentation and communication on a daily basis with the development teams across multiple locations.

Designed and provided testing strategy for a new product concept (mobile app) as part of Nuance's front-end speech recognition platform that would enable physicians to quickly complete documentation and sign-off soon after patient encounter.

Technologies: Adobe Creative Suite

UX Lead

2013 - 2014

Fidelity Investments

Led design direction for the 'Corporate Actions' redesign project which included real time data monitoring, analytical reporting, and process workflows.

Helped make a business case in order to secure further funding for the project and helped create a product roadmap by showing an end to end experience of interconnected systems.

Using interviews and design research, I provided in-depth analysis of gaps in the current workflows, identified key opportunity areas, and provided strategic insights to get stakeholder buy-in before proceeding with design direction.

Came up with a set of design principles that supported three distinct design options for stakeholder review.

Technologies: Adobe Creative Suite

Senior User Experience Designer

2012 - 2013

Athenahealth

Designed specific workflows (problem/disease management and flowsheets) for a new generation of electronic medical records.

Technologies: Adobe Creative Suite

Senior Interaction Designer

2006 - 2012

Thomson Reuters

Designed solutions for financial products in different business units such as investment and advisory, investment banking, and trading.

Led a number of large projects with data intensive interfaces, complex analytic tools, interaction with multivariate data, and interactive time-series charting.

Closely worked with product planning teams to influence design decisions and negotiate design delivery for individual sprints as well as long term planning.