Our Mission

We are a proven partner in water services, proudly serving our customers, our communities, and the environment.

We are proud to be your local water company.

Our business is unique - when customers aren’t thinking of us regularly, that’s typically a good sign. It means we are delivering on our promise of ensuring our customers have high-quality, dependable water service. And it’s more than just working with our customers. It’s working with elected officials, engineers, and contractors to make sure we meet our customers’ needs and make wise investments in the future.

Through our years of experience, we’ve learned that one solution does not fit all. Across the country, we work with cities and communities of all sizes to help them solve their unique water and wastewater needs and challenges. Our expertise and knowledge of the industry allows us to consolidate the efforts that go into building a new, or updating an older facility. We help by managing the design and building process, and operating and maintaining the project once it is complete. We also help our customers by developing infrastructure plans, making upgrades, as well as operating and maintaining water and wastewater systems and treatment plants that treat water from rivers, lakes, and reservoirs.

Explore our site to find out what American Water has to offer, as well as what we do to care for and protect the environment we live and work in.