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Buyer Protection and Extended Warranty

Another advantage of dealing with KCCU is our Extended Warranty/ Purchase Protection program! The best part is you are automatically enrolled when you sign up for a debit card!

How does the program work?

It’s simple. Every time you use the MEMBER CARD® Debit Card for an Interac Direct Payment purchase, you’re protected with the following benefits:

Buyer Protection

This coverage offers protection on the purchase of most retail items – and that includes gifts! For a full 120 days after the purchase, the item is protected if it’s lost, stolen, dropped, broken or even consumed in a fire.

For example, if you're wrapping that new camera and it suddenly falls and breaks on the floor, you're protected!

Valid claims will be satisfied either by replacing the lost or damaged item, or by a cash payment in an amount not to exceed the amount of the total purchase price.

Extended Warranty

This program doubles the warranty period of a purchase item up to two years, as long as the manufacturers warranty is valid in Canada for five years or less. For example, when you purchase a DVD player, the manufacturer would typically offer a one year warranty. But if you use the MEMBER CARD Debit Card for the purchase, the DVD player would be protected under the terms of the original warranty for an additional one year period.

® FAT CAT, HEADSTART, MEMBERDIRECT and MEMBERDIRECT Design are registered trade-marks, MEMBER CARD and MEMBER CARD & Design are registered certification marks owned by Canadian Credit Union Association, used under license.