Returns

Here, we hope that you will be able to resolve whatever problems you are experiencing. AND we're terribly concerned about whatever inconvenience your purchase may have caused you.

Our return policy lasts 30 days. If 30 days have gone by since the date of your purchase, a refund or an exchange is not available to you.

To be eligible for a return, your item and packaging must be undamaged and in mint condition. We suggest that you don't dispose the packaging and keep it for a while.

Refunds (if applicable)

A confirm email will be sent to you from Sonicake.com to notify you whether your application for refund is accepted, after inspecting the returned item. If accepted, your refund will be processed immediately. A credit will automatically be applied to your credit card, or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we advise you to check your bank account, firstly. Then, contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all the above, and still haven’t received your refund, please contact us at support@sonicake.com

Replacements (if applicable)

We only replace defect items, within 30 days of your purchase. The defect item would be solely replaced by an item of the same model as your original one. If you feel the need to exchange your item, please contact us at support@sonicake.com

Shipping

1.Products with quality-related issues

Sonicake.com will be responsible for shipping fees (within 12USD). When you want to return your defect item, please get RMA APPLICATION FORM from our Support Center, fill it in then send it to us at support@sonicake.com

2.Products with no quality-related issues

You will be responsible for paying the shipping costs, returning the item. The shipping costs are non-refundable.

Depending on where you are, the time for the exchanged item to reach you, may vary.

If you are shipping an item over $50, a trackable shipping service or a shipping insurance coverage is advised. If the returned item is not received by us, neither a refund nor a replacement is eligible to you.

One-Year Warranty

For products whose packaging is marked with our One-Yea r Warranty Logo when sold through authorized retailers, we warrant our consumer products to be defect free both in mate rials and workmanship that result in failure during normal usage. This warranty is extended to the original end-user purchaser, begi nning at the time of retail purchase. This limited warranty is the sole a nd exclusive remedy, offered in lieu of all other warranties, expressed or implied. Sonicake will not be liable for any indirect,incidental, or pun itive damages arising from use of this product.

This Limited Warranty does not cover:Normal wear and tearDamage to any non-Sonicake product used in connection with this productMisuse, unauthorized modifications, and external causes such as acts of natureDamage caused by accident, abuse, misuse or modification of the ProductScratching or surface damage to any non-Sonicake product

Lifetime Warranty

For products whose packaging is marked with our Lifetime Warranty L ogo when sold through authorized retailers, we warrant our consumer prod ucts to be defect free both in materials and workmanship that result in failure during normal usage.This warranty begins at the time of original retail purchase, and is extended to the original end-user purchaser. This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Son icake will not be liable for anyindirect, incidental, or punitive damages arising from use o f this product.

This Limited Warranty does not cover:Normal wear and tearDamage to any non-Sonicake product used in connection with this productMisuse, unauthorized modifications, and external causes such as acts of natureDamage caused by accident, abuse, misuse or modification of the ProductScratching or surface damage to any non-Sonicake product

No Other Warranties

To the maximum extent permitted by law, this warranty and the reme dies set forth above are exclusive and in lieu of all other warranties, remed ies and conditions, whether oral or written, express or implied. Sonicake specif ically disclaims any and all implied warranties, including, without limitation, war ranties of merchantability and fitness for a particular purpose. If Sonicake cannot l awfully disclaim or exclude implied warranties under applicable law, then to the exte nt possible any claims under such implied warranties shall expire on expiration of the w arranty period. No Sonicake reseller, agent, or employee is authorized to make any modif ication, extension, or addition to thiswarranty.

Making a Warranty Claim

You can begin a warranty claim by contacting our Customer Service Team.Sonicake will, at its discretion, ship a replacement to you postage paid. All returns a nd warranty claims must be acknowledged and approved by Sonicake before sending the product to us. Sonicake reserves the right to send you a replacement product that i s the same or of a similar style, or a substitute equivalent that may not be of like kind. Re placement products are warranted as above for the remainder of the original applicable P roduct warranty period. If the product is exchanged, the replacement product becomes you r property and the product becomes Sonicake property.Sonicake is not liable for Products that are damaged or lost in transit to Sonicake if shipped other than with our prepaid return label.