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Publisher's Summary

What separates the greatest managers from all the rest?

They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don't hesitate to break virtually every rule held sacred by conventional wisdom. They don't believe that, with enough training, a person can achieve anything he sets his mind to. They don't try to help people overcome their weaknesses. And, yes, they even play favorites.

In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial firms. Whatever their circumstances, the managers who ultimately became the focus of Gallup's research were those who excelled at turning each individual employee's talent into high performance.

Gallup has found that the front-line manager is the key to attracting and retaining talented employees. This book explains how the best managers select an employee for talent rather than for skills or experience, set expectations, build on each person's unique strengths rather than trying to fix his or her weaknesses, and get the best performance out of their teams.

And perhaps most important, Gallup's research produced the 12 simple statements that distinguish the strongest departments of a company from all the rest. First, Break All the Rules is the first book to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction and the rate of turnover.

First, Break All the Rules presents vital performance and career lessons for managers at every level - and best of all, shows you how to apply them to your own situation.

Included with this re-release of First, Break All the Rules: updated meta-analytic research and access to the Clifton StrengthsFinder assessment, which reveals people's top themes of talent, and to Gallup's Q12 employee engagement survey, the most effective measure of employee engagement and its impact on business outcomes.

Please note: When you purchase this title, you will be emailed a unique ID that provides access to accompanying online material.

Good book, read slowly

I liked this book and found some useful advice inside it. What I didn't like was the readers pace. He was reading like each sentence ended in some surprise or insight which some did but he read every sentence that way. This is the first book I had to listen to at 1.5x. My only other complaint is the book constantly repeats how unique and amazing this study was and the insights it revealed. While it is impressive, I already bought the book you don't have to bring it up every chapter.

Awesome book for anyone!

This is an awesome book for anyone wanting to understand how to hire and manage the right people. It is a real eye opener on finding and developing people rather than settling for warm bodies that do a job.

Great for Managers

For those that have read Now, Discover Your Strengths (now called Strengthfinders 2.0), you know the value of this test and it's applications. This book focuses on how managers can leverage that info and drill down on the differences between skill, knowledge, and talent.

outstanding groundbreaking work

Clarity

This book was amazing, it uses a lot of research data to distinguish the main differences between average and excellent managers. It shows exactly how effective managers see and think. It was a big eye opener for me because I feel like I can now see more clearly, what to prioritize and how to create stronger teams with better performance.

Excellent for any Manager

I truly enjoyed this book. It is the cornerstone of what has made my career a success. Use it as best practice guidance. Apply what you can where you can and watch the changes throughout your business. The ripple affects can be tremendous.