CommunicationCommunication In The Workplace
• What is communication?
• The communication process
• The manager as a communicator
• Formal and informal communications
• Interpersonal communications:
– Presentations
– Meetings
• One to one negotiations
• Barriers to effective communications

MeetingsThe Purpose Of Meetings
• How to conduct a productive meeting
• Planning and preparation
• Reaching a decision and gaining commitment

Effective Meetings
The group will discuss:
• Types of meeting they have participated in and identify those they considered

successful and why; and those the considered poor and why
• Types of meetings and their purpose
• Key points for the organization of successful meetings
• Construction of effective meeting groups
• Conducting successful meetings