24th June 2016We used Auckland Airport Pet Services to transport our dog and cat to Amsterdam. It ended up being a total disaster. Up to 2 hours before take off it was uncertain whether our pets would be able to leave NZ, because not all the paperwork was there. We did not get the tracking number you're supposed to get, so we had to search for hours at Amsterdam Airport to find the cargo company that had our pets (of course this was the cargo companies fault!). This all is after paying a ridiculous amount of money and repeatedly asking if any more info was needed from our side.
Auckland airport pet services blame us for not returning a form that was sent with the initial quote 7 months before take off. At this point we hadn't even decided to use them or not. In my eyes it is up to them to check whether or not all standards are met and paperwork is present. I would not recommend this company to anyone.