Course Overview

This bundled business package will help you develop exceptional administrative and organisational skills and provide you with fundamental skills required to work effectively in the business sector. Learn to analyse and evaluate information and find solutions to a variety of office challenges.
Discover how to organise business meetings, identify risks, prepare financial reports, develop teams, co-ordinate customer service strategies and develop spreadsheets.
This course offers essential knowledge and skills that is rapidly becoming a vital characteristic on resumes. Upskill and remain competitive in today’s job market. Employment opportunities that you could attain by completing this course include Administration Manager, Accounts Supervisor, Executive Personal Assistant, Project Officer or Office Administrator.
You will study a range of information focusing on the major disciplines of business. Upon completion, students will feel comfortable undertaking a range of complex administrative tasks that are required in most offices and workplace environments.

First Choice Training is a registered training organisation which delivers training courses to clients across Australia. Our success stems from our team of dedicated trainers and assessors who adopt a holistic approach to training. We offer extensive support through email and telephone correspondence to ensure students complete their studies on time.

Course units

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

BSBCUS401 Coordinate implementation of customer service strategies

This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.

BSBADM405 Organise meetings

This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.
It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

BSBWRT401 Write complex documents

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.
It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

BSBITU402 Develop and use complex spreadsheets

This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.
It applies to individuals employed in a range of work environments who require skills in creation of complex spreadsheets to store and retrieve data. They may work as individuals providing administrative support within an enterprise, or may be independently responsible for designing and working with spreadsheets relevant to their own work roles.

BSBFIA401 Prepare financial reports

This unit describes skills and knowledge required to record general journal adjustment entries and to prepare end of period financial reports.
It applies to individuals employed in a range of work environments who are responsible for preparing financial reports. They may be individuals providing administrative support within an enterprise, or they might have responsibility for these tasks in relation to their own workgroup or role.

BSBINN301 Promote innovation in a team environment

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.
It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.

BSBLED401 Develop teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

BSBRSK401 Identify risk and apply risk management processes

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.
It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.
In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

BSBINM401 Implement workplace information system

This unit describes the skills and knowledge required to implement and review the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information which plays a significant part in the organisation’s effectiveness.
It applies to individuals whose work will normally be carried out within routine and non-routine methods and procedures which require planning and evaluation, leadership and guidance of others, and some discretion and judgement.

Delivery mode

Prospective students have the option of selecting the online or distance learning option. You are required to indicate your selection on the Enrolment Form.

Online learning option – the student will receive log in details to access the online learning materials. No classroom training or attendance is required.

Distance-based learning option - the student will receive the printed version of the course via post. No classroom training or attendance is required.

Who should complete this Bundled Business Package?

First Choice Training identifies two distinct target groups for this qualification.

Target Group 1

The first target group for this qualification is current practitioners who are seeking to upgrade their skills and knowledge to obtain a formal qualification. This group of candidates will normally consist of:

Accounts Receivable Clerk

Accounts Payable Clerk

Clerk

Data Entry Operator

Junior Personal Assistant

Medical Records Officer

Receptionist

Office Administration Assistant

Office Administrator

Word Processing Operator

Customer Service Advisor

E-Business Practitioner

Student Services Officer

Target Group 2

The second target group is people new to the industry. This group of candidates will normally consist of:

People looking for a career change

People who need this qualification for employment purposes

People seeking a formal qualification

People with some clerical, reception or office administration experience seeking a formal qualification

People taking on a clerical, reception or office administration role within their organisation and seeking a formal qualification

If you do not identify yourself with one of the target groups, please call the office on 1300 800 390 and one of ourtraining consultants will discuss this further with you so that an informed decision can be made.

Duration and amount of training

Each enrolled student has up to 12 months to complete their training course however the amount of training will vary for candidates in Target Group 1 and Target Group 2. To elaborate on this, the proposed amount of training for Target Group 2 is twelve (12) months as these candidates will most likely be new to the construction, mining and services industries.

On the other hand, the proposed amount of training for Target Group 1 is 6 –10 months depending on how many units are approved through Recognition of Prior Learning (RPL) and Credit Transfer (CT). Please see below the pro-rata calculations for the amount of training in Target Group 1.

Number of RPL/CT units approved

Amount of training required

Remaining units to be completed

2 or 1

10 months

8 or 9

4 or 3

8 months

6 or 7

5 or more

6 months

5 or less

Entry requirements

After enroling in the course, each student must complete the Language, Literacy and Numeracy (LLN) Indicator Tool. This LLN evaluation will assist First Choice Training in identifying each learner’s needs and appropriate support to be offered by First Choice Training. Each student must also provide their USI (Unique Student Identifier) before they will gain access to their materials. If you do not have a USI, you can create one at https://www.usi.gov.au/students/create-your-usi

This LLN Indicator Tool must be returned to the Training Department within 10 business days to [email protected] so that it can be assessed by a trainer. Please note that First Choice Training has up to 10 business days to finalise your LLN Indicator Tool from the date of receipt. First Choice Training offers a range of reasonable adjustment options and support services if a learning need is identified through the LLN Indicator Tool.

Assessment overview

Each unit comprises of assessment tasks such as written questions, case studies and practical assessments which must be completed in full before being submitted for marking. Assessments for qualifications are competency based, which means students are assessed against the unit of competency (unit) requirements

Assessment marking system:

Satisfactory (S) result: the student’s submitted work satisfies the learning requirements and all competency standards for the unit (in accordance with the National Register www.training.gov.au).

Not Yet Satisfactory (NYS) result: the student’s submitted work does not demonstrate their understanding of all competency standards in the unit. If a student receives a ‘not yet satisfactory’ outcome, he or she will receive written feedback from a trainer/assessor, clearly outlining where the gaps are. The student will then be required to rectify these gaps and re-submit their assessment for marking.

Once a student receives a satisfactory result for all required assessment tasks a competent (C) outcome will be awarded for the entire unit. The student must demonstrate their understanding of all competency standards in each unit before receiving a competent outcome.

Students have three (3) attempts to demonstrate competency, otherwise a unit re-enrolment fee applies (please see fee schedule contained in the Student Handbook).

Resource requirements

Each student must have access to specific resources in order to complete the course. Prospective students must have access to the following resources:

A desktop computer or laptop

One of the following operating systems on the computer or laptop:

Windows 7, 8 or higher

MAC operating system (Apple Mac computers may need additional software to recognise the functionality settings of the learning materials)

Stable internet connection with a minimum download speed of 3mbps. Prospective students can go to www.speedtest.net to perform a speed test of their internet connection

Current version of a web browser, for example: Chrome OR Mozilla Firefox

An email account – this can be created through yahoo, hotmail and gmail

The latest version of Adobe Reader

Microsoft Office (version 2007 or later) that includes Word, Excel and PowerPoint

Printer and Scanner

Recognition of Prior Learning

What is Recognition of Prior Learning?

Recognition of Prior Learning (RPL) is a method of assessing your current knowledge, skills and experiences that may have been acquired through informal training such as work history or formal training. RPL applications will be reviewed after you have enrolled and paid for the course. After enrolment, an RPL Kit can be requested from the Student Services Department by email [email protected] .

Evidence Gathering

Documented evidence to support your RPL claims is imperative and collecting as much evidence as possible will allow First Choice Training to assess your competency in your chosen qualification and/or units of competency. You need to ensure that all areas are covered and supply supporting evidence to build a portfolio of your skills and experience.
Without documented evidence, your RPL application will not be successful, so it is important to link your evidence to the outcomes of the units you have selected. Remember that collecting your evidence can take time; however we require this evidence to ensure that we can establish your competencies in the relevant areas.

Currency of your documents

When we assess your RPL application, it is important to show currency. This meaning your evidence should preferably be from the last two (2) years and in most cases should not go back more than five (5) years. Training and qualifications go back to ten (10) years (but no further than this) to demonstrate your knowledge of vocational education and training.

Authenticity and validity of your documents

It is vital that all evidence you supply is authentic and valid. This simply means it must be what you say it is and be verifiable as such. Work samples must be a product of your own work output either wholly or collaboratively. Ensure any evidence supplied that includes other people’s work product or other sources, is appropriately referenced to prevent any issues regarding plagiarism. For more information on plagiarism, refer to the Student Handbook.

Verified Documents

When providing certificates and transcripts to support your RPL claims, it is part of our compliance requirements that these are certified by a Justice of the Peace, to ensure these are reliable and accurate. This will also allow us to apply direct credits where previously completed units of competency are applicable to your RPL application and have exactly the same unit code and title. Please note that a credit transfer is recognition of your formal training completed through another registered training organisation (RTO). Credit transfers are considered as part of the RPL process.

Credit Transfer (CT)

First Choice Training also recognises Statements of Attainment and Record of Results issued by other registered training organisations (RTOs). Candidates must submit a JP certified copy of their certificate and transcripts.

Learning Resources

Online learning option

All enrolled students have access to the following learning resources;

Assessment information

Learning support material

All assessment tools

All supporting resource materials such as templates

Distance learning option

All enrolled students have access to the following learning resources;

Participant guide (contains the assessment tools and content about each unit of competency)

All supporting resource materials such as templates

If the student wishes to receive access to both online and distance materials, the printed fee is $35.00 per unit of competency (see the Fee Schedule).

Educational and Support Services

Upon receiving the completed LLN Indicator Tool from the student, we will assess the responses and determine if support services and reasonable adjustments are required.

Reasonable adjustment options are available to accommodate students who have a learning need, disability or impairment. Reasonable adjustment options are available to accommodate students who have a learning need, disability or impairment. Any reasonable adjustments that are made to the training materials and/or assessments will be recorded in the student’s file.

Please see below the support services offered by First Choice Training.

Student Need

Method of support offered by First Choice Training

Language barriers

Explaining concepts in clear terms over the telephone

Visual impairment

Enlarge the font size of learning materials

Literacy issues

Allowing students to be orally assessed by Skype

Allowing students to be assessed in person at the office of First Choice Training by an assessor

Prospective students who require additional support services to those offered by First Choice Training, will need to verify that these support options are available before enrolment by calling the office on 1300 800 390.

Please note that the support services offered above form part of the reasonable adjustments options offered by First Choice Training. If a student needs access to the support services listed above, no additional fees apply.

Trainer Support

Each enrolled student will have access to trainer support. Trainers can be contacted by telephone and email during business hours. There is no additional cost to chat with a trainer. All of our trainers are passionate industry experts who are available to guide you through this learning experience.

Student Services Department

First Choice Training has a dedicated Student Services Department which provides administrative support to enrolled students (e.g. how to log into the online learning system).

Changes to agreed training services

First Choice Training will notify current students by email of any changes to the agreed services including third party arrangements and change in ownership. This information will be communicated to current students within 2 business days of confirmation that the agreed services have been applied.

Fee Information

The course fee is inclusive of the following items;

The learning resources

Trainer and assessor support by phone and email

Up to 12 months to complete the course

Support services (see educational and support services)

Certificate and Record of Results issuance (does not include replacement certificates)

Payment Methods

Payment for the course can be made by;

MasterCard and Visa Card (on the website)

PayPal (on the website)

Telephone payment for credit card payments

Amex (3% surcharge)

Purchase Order

Bank deposit – see details below

Account Name: Auswright Training Pty Ltd

Bank: St. George Bank

BSB: 114-879

Account Number: 491900424

Once a student has submitted the Enrolment Form, payment for the course must be made immediately.

Payment options

Retail Course Fee: $1,290.00

Option 1 - Course fees paid in full at the time of enrolment.

$990.00 per student - upfront payment in full, which is inclusive of discount.

A non-refundable establishment fee of $198.00 is payable on enrolment, followed by 16 weekly payments of $68.25. (Total financial commitment $1,290.00). Students must complete an EziDebit Direct Debit Request form for the remaining instalments to be deducted from their credit card or bank account – details of the process are outlined below.

Please note: the interest free payment plan option is not available for purchase orders.

Step 1:

The student will receive an EziDebit Direct Debit Request form from First Choice Training within two (2) business days following payment of the establishment fee. First Choice Training will complete the direct debit arrangement information on the form, including the Student’s details, to avoid any confusion.

Step 2:

The student has two (2) business days to return the completed EziDebit Direct Debit Request form to [email protected] including payment method, signature and date. The EziDebit Direct Debit Request form will be returned to the student if the form is missing the payment method details, student signature and date (this may cause some delay).

Please note that the following fees will be charged to the student by EziDebit:

The first instalment payment will be scheduled five (5) business days after the completed EziDebit Direct Debit Request form has been received by First Choice Training. The weekly instalments will be directly debited on this day for the remaining instalments.

Students will be denied access to training materials, support services and the online learning system if instalment payments are not received by First Choice Training according to the debit arrangement. It is the student’s responsibility to ensure there are sufficient funds in their nominated bank account or credit card. Failed payment fees do apply and are imposed by EziDebit. Refer to the EziDebit terms and conditions

Step 4:

Once the completed EziDebit Direct Debit Request form has been received by First Choice Training, the student will receive the LLN Indicator Tool within two (2) business days via email.

Miscellaneous

VET-FEE HELP

First Choice Training does not offer VET-FEE HELP.

Consumer rights

Once a prospective student has enrolled and paid for a course offered by First Choice Training, each individual is entitle to exercise their right as a consumer in accordance with the Australian Consumer Law and the Australian Competition and Consumer Commission (ACCC). Websites are provided below: