Make an Appointment:

Being Flexible

We offer flexible appointment options to fit in with your busy lifestyle. Our Online Servicesallows you to book appointments online, receive test results and order repeat prescriptions. See our range of flexible appointments below:

Morning Walk-in

Open access non-appointment consultations with our Clinical Pharmacist or GP.

Week days – 08.00 am to 10.30 am

Afternoon Booked Appointments

Book an appointment with our Practice Nurses, Clinical Pharmacist and GPs by calling 0117 973 1201. Alternatively you can use Online Services to book an appointment with our Clinical Pharmacist or GPs.

Improved Access Appointments

GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, please contact your practice.

Telephone Appointment

We offer telephone appointments for you to consult a GP. If you would prefer not to come into surgery or you feel your problem can be managed over the telephone please call 0117 973 1201 to book a telephone appointment.

Getting the Most Out of Your Appointment

Single appointments - Appointments are 10 minutes long including the time taken to review and write in your notes.

Double appointments - If you have more than one problem consider whether you need to book a double appointment.

Repeat prescriptions - Please do not use request a repeat prescription unless we are reviewing your condition.

Telephone appointments- We have pre-bookable telephone appointments with the GPs every day. These are suitable for general advice, reviewing results, questions about pre-existing conditions or medication queries.

Morning walk-in - If there is a long wait you do not need to stay in the building. Our receptionist will give you your appointment time, but due to the nature of general practice, some clinicians may not run exactly to time.

Blood pressure - Please use the blood pressure monitor in the waiting room and hand the printout to reception with your name and date of birth written on it.

Urine samples - If you have urinary or kidney symptoms, please ask for a urine sample container at reception and take the sample to your consultation.

Cancel an Appointment:

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

New Patient Registration:

We welcome new patients to the surgery who reside within the catchment areal you can check if you are within our catchment area by entering your postcode below:

Click image to open Catchmean Area tool in new window

Registration Process

In order to register with us, you will need to complete some forms and come into the surgery with some identification* Once we have your forms and copies of your identification, we will process your registration form within 48 working hours.

There are several ways to complete the registration forms - you can submit your forms online, you can download and print them, or you can pop into the surgery for them.

*2 forms of ID required - 1 x photo ID such as a passport or driving license, and 1 x proof of address such as a bank statement or utility bill

Online

You can complete your registration forms online and we will ask you to sign the forms when you come into the practice with your identity documents. These can be found by clicking on the relevant form below. When you have completed all of the details, click on the "Send" button to mail your form to us.

Note that by sending the form you will be transmitting information about your self across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.

Bring a copy in

You can print out copies of the forms at home if you don't feel comfortable sending your information over the internet. You can bring these in, but you will need your Identity Documents for us to register you. These forms can be downloaded here:

Collect and Complete

You can also collect the forms from us and either complete them here, or take them away with you. In either case, when you hand your completed form in, we will need your forms of identification as specified above in order to register you.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

Request a Home Visit:

If you believe that you need a home visit, please try to call before 10.30 in the morning so that the request can be passed to your normal doctor.

It is for your doctor to decide, based on what you tell him or her about your condition, if and when a home visit would be appropriate. If possible please see the doctor in surgery rather than requesting a home visit.

A doctor can see several patients in surgery in the same time it takes to visit one patient. Home visits are reserved for those who are unfit to attend the surgery.

In general this means those who are terminally ill, bed bound, the very elderly, or those who are critically ill. Unfortunately we may not be able to take into account social circumstances such as transport difficulties or child-minding problems as reasons for home visits.

Repeat Prescriptions

Please note we are unable to accept repeat prescription requests over the telephone

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Self Care - Why you may be asked to purchase some medicines over the pharmacy counter

“There is a drive from BNSSG CCG for GPs to reduce prescribing of medicines and remedies that readily available to purchase over the counter at a pharmacy. The aim is to reduce the NHS prescription budget at a time of stretched resources. Any savings made to the prescription budget will be reinvested into other patient services and treatments. The cost to the NHS of these items is greater than the cost to the individual. Whiteladies Medical Group have been asked to make prescribing savings of £23,500 in the 2018/2019 financial year. There is a range of ways that we can achieve that target, but one of them is by asking patients to purchase their own over-the-counter medicines to self-care for minor illnesses and ailments. We will also be prescribing in line with the policies set by the BNSSG formulary group. At times you might find that we suggest alternative products for certain conditions. This is particularly pertinent to eczema treatments. See the links for further detail about this scheme.” - Dr Gordon, GP Partner

For further information on these changes and guidance for self care please see the following attachments:

Blood Results Text Service

Did you know that you can receive your results via your mobile?

If you consent and provide an up to date mobile telephone number, you can receive test results by text message. This will provide you with information about your test results as soon as they have been reviewed by a clinician and will avoid you having to contact the surgery for your results. If you want to know more then please ask our reception team when booking your next blood test appointment or ask our HCAs.

If however, you would prefer to phone for your results then that is no problem. All that we ask is that you call for your results after 13.30 pm, Monday to Friday. Sometimes patients ask for their results at the front desk. If you wish to do this then we politely remind you that this area is not fully confidential and our receptionists will ask you for your consent at the time of the request. Remember that you can also ask us to print you a copy.

Request a Sick Note:

First Sick Note

If you have been ill for 7 days or less you do not need to see a Doctor. You can fill out a self-certification for yourself and hand it to your employer.

Fit Note

If your employer insists on a note from the doctor then we can provide you with a Fit Note. Your doctor is entitled to charge for a Fit Note when the illness has been for 7 days or less. Our fee for this is £20. However you may not need to see a doctor to receive a fit note.

Continuation Sick Note

If you need a continuation sick note please book an appointment with a GP or have a telephone consultation.

Concerns and Complaints

We are always here to listen and learn and that is why we value your opinion. There are times when we may not have lived up to your expectations, have made a mistake or not provided the best possible service, and it is important that you share this with us.

Please speak to one of our staff or download our Practice Complaints leaflet.

Your concerns will be treated confidentially and with respect. We will investigate the matter, identify points of learning and improvement and share this with you.

Looking after your Data

Your data is important to us and the NHS and it is vital that we keep it safe and you are informed on how it is shared. For more information on your health record and how it is used, including how data is shared and how you can opt out click here for more information Your NHS Record

You can download the NHS using your data leaflet by NHS Care Data Leaflet GDPR, New European Data Protection Regulations