Value For Money

Media Gallery for H. Samuel Stores

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Latest Reviews

I recently visited the Cheltenham H Samuel storeI was greeted by a young girl short in height in a friendly, happy nature. Upon just saying I wanted to browse I was told iif there was anything just to let her know. All nice so far, but another member of staff was having trouble with something so called the manager down & I have never witnessed such a sour faced person in my life. She immediately starts patronizing the poor girl that called her down from whatever she was doing upstairs & spoke…
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Took my watch into the Gloucester branch for a battery replacement in November last year. They couldn't get the back off it but in the process left 2 deep scratches on the side. Agreed to send it back to Rotary to get scratches buffed out. After several visits to the shop and them telling me that it was still at Rotary they rang at beginning of this month to tell me it had been lost in transit. I contacted Rotary who had returned it to them on the 23rd of December and it had been signed…
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I would like to praise the Managers at H Samuels in Worcester. They have always got time to listen to your views and complaint and if they can help they will try and resolve.
Very happy with service and my husband always shops here…
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They guarantee christmas delivery but ring ordered from them came 4 days late. Then when i needed to return the ring for a size smaller was told i would have to wait until the new year. So now my parner has a ring that doesn't fit or can't wear and i have no refund to buy something else. Terrible service will not shop there again…
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H Samuel tempting offer on TV - Buy one get one half price... I went to return one of the items to the shop, expecting them to take it back and just charge me the remaining half price for the other. I was told that to return one, I have to bring both! So I asked ' what if I was returning this item by post?'. I would still need to send both to return one! Ridiculous! So annoyed - I called their Customer Care dept and asked to be indicated where it is stated in T&C... I was told that T&C are 'not…
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I came out of this shop with a chest pain and shortness of breath... what a disrespectful service... utter disgrace.
I had paid for the necklace online and I went there to collect it. The necklace looked soo different from the photo on the website... in the first place. I couldn't return it because I didn't have a printed receipt (the email in my phone wasn't sufficient). So I had to buy another item - I needed to get a present for an event tomorrow, but not that unattractive necklace. And it…
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Fistral64's Response to AnitaManukyan's Review

Written on: 16/06/2015

My experience at the Dudley MerryHill branch was awful!!!. They have taken our ring to be sized and it came back with a diamond missing and a deep scratch on the gold. They still have it now and are refusing to replace it only repair it. Do not trust this company at all. They in my mind should not be trading!! No one cares!!

I have lost all faith and heart in this company and the product they sell.
When I got engaged I was so happy I just went to the nearest jewellers. Now I wish I had of been patient and spent the time and money on an independent jewellers.
The first time it broke I had been wearing the ring for literally a day. The ring as a cluster of diamonds. The cluster simply came off in my hand. I returned to the shop and was told as we only bought it that they wouldn't put it through the insurance but…
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My husband purchased my engagement ring from H Samuel, Preston in September 2012. He proposed to me on my 50th birthday on board a cruise ship in November 2012. The ring was too big, so when we returned to England, we called into the store to exchange the ring. The staff were very helpful. The ring is now 18 months old and I had noticed that one of the claws had broken off. I called into the Preston branch of H Samuel, and explained that there must be a fault with the ring. The store manager…
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Lollypop87's Comment

Written on: 28/05/2015

Claws don't just 'bend' on their own accord. It was most probable that it would have been caught on an item of clothing. You can't expect a company to fix an item for free if it is not a manufacturing default. You wouldn't expect a car company to replace your tyres for free if you got a flat, would you?! Or a clothes company to see your jeans up for you if you ripped a hole.

I bought a Citizen watch from Brent Cross branch about a year ago. 2 months ago the watch started show the time wrong, always behind. I went back to shop, they send the watch for repair 3 times. It kept showing the same fault. They ordered a new watch for me, bit the watch that came back was not new at all. It was my own watch, little cleaned and poloshed. After 14 days the same problem has started. I went back to the shop. The watch was showing the time with 10 behind. The sales assistant took…
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Tired to return a ring, to be told by the most unhelpful person, that as it was costume jewellery, it would leave a black mark around my finger, and it was no better than something I could have bought from Top Shop or Primark. Wish I had done, it would have been considerably cheaper!…
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I recently bought a pair of earrings from Hsamuel online. And I picked it up from HSamuel in Westfield, Sheperd Bush. First of all, the order came with an unsealed package. I did not think much about it until I went and check online and realised it should have come sealed properly.
On hindsight, I should have read the terms and condition properly though I didn't. And I figured since it was not sealed, I should return the earrings!
I went back to the store to complain. The sales assistant…
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It is unbelievable that in these days a company can be so poor at what they are doing. These people to not have a clue how to sell jewellery.
Shopping at H Samuel was really unpleasant experience and what's worse the complaint dept. does not do anything to make things right.
First I was lied to that I cannot return an item and if I didn't contact other companies I would find out what my rights are, then huge delay in delivery as it wasn't even dispatch on a day that supposed to arrive at my…
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I recently had my engagement ring resized (smaller) at he Milton Keynes store and the customer service we received when having my ring returned was dreadful! The manager could not care less as we had already paid and the quality of the actual resizing is poor.
I will not be purchasing any further items from this chain due to concerns on the companies training of staff and how they deal with customers!…
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we bought our wedding rings from the lakeside store a month before our wedding . after the wedding we noticed 1 of the rings was a bit loose . we telephoned to enquire about resizing and was told no problem just bring it down and we can do that free of charge . when we arrived we was told it was out of the 30 days and we would have to pay . had we known this we would not have wasted 1/2 day driving to lakeside . got ring resized at local jewellers . YOU GET WHAT YOU PAY FOR !!!…
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So its Valentines Day 2014 and me and my girlfriend decide to get promise rings.
We thought Lakeside in Grays would be a good place to start. After browsing a few shops we decided to go into H Samuel. WHAT A MISTAKE! I found a ring, it was nice but they didn't have it in my size. They said that it would take 10 days to arrive in the store and I could come and collect it.
3 weeks pass and they call me to tell me that my ring has been delayed and I would not get it until the middle of April. I…
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After buying my fiancee's engagement ring from H. Samuel, the most special piece of jewellery I will ever buy, imagine our reaction when, having been wearing it for just 18 months, the diamond fell out while she was at work and couldn't be found. Fortunately we had taken out insurance, and so were offered a replacement, but this goes nowhere towards making up for the fact that it will not be the same ring she was proposed to with. Added to this, we are now of course terrified that the same…
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Val at Yeovil was very helpful in the exchange of a ring, she cancelled the finance I took out on the old ring and I had the new ring to take away all within a very short space of time with no fuss five star :)…
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I do not live near a HSamuel store this is why I ordered online. They sent me a BROKEN item, and are now refusing to sort it out because I cant take it to a store. The customer service is so bad, the staff do not care. Now I am stuck with a 100 pound broken watch which I have NEVER wore!…
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Dinesh652's Response to stokiedobo's Review

Written on: 27/12/2013

I couldn't agree enough. Pathetic Staff. My watch was under warantee and the water proof Casio Edifice watch started rusting from one side of the dial First they analysed and said they will fix it for free then someone from their shop went greedy and then charged me £52 for a watch which cost only £80. Thats a daylight robbery. I called their customer care and it was unresponsive. After numerous attempts someone picked the phone and then i asked them to send the watch back so that i can start using it! Its been 2 months then and still waiting for my watch .Ive to relocate in between and they said they will send it before Christmas but again received a call from someone that its delayed sending. Worst Staff their. They will try to sell you these insurance which they wont honour. Dont bother going to his conshop. Terribly disappointed that staff can harass me since they got my watch with them and not sending me back. Calling to their Customer service costs 5 pounds each time. I could have just bought a new watch. People should take note and check warranty from HSamuel and don't take their insurance. They have trained their staff well on conning honest vulnerable customers.

I bought a ring for my sister and when i spoke to her she told me that she want neclase not a ring. I live in fradley i called bullring shop to see if they can do this for me today or not. The lady who answered my call ask me to come down and we wil sort this for you.
When i reach there after she told me that she cant do anything at the moment unless the item arrived here at the shop. I had to come back i wasted my time and top of that she was not very helful and rude. The worst place to do…
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