I checked out early and sent my luggage in the reception area to go out for 3 hours. After leaving Hanoi, I realized I forgot my flip-flops in the hotel. I knew it was my fault but I felt a little bit disappointed because the housekeeper didn't announce to the receptionist anything.

Recenzirano 03 ožujka 2017

Da li smatrate ovu recenziju korisnom?
|

10,0

Jennifer od Novi Zeland

Par

Superior

Boravili ste 2 noći u veljača, 2017

Great stay, nice & central to old quarter + very helpful staff”

We had a great stay and even when we decided to extend our stay and the price was more expensive online than we had originally booked, the hotel staff were more than happy to let us book again for the same price we had paid and pay direct at the hotel. The staff were extremely friendly and helpful and nothing was too much trouble. The breakfast was cute and cosy and hotel has WiFi. Hotel location is great as really close to the Old Quarter and Hoan Kiem Lake. We would definitely stay again if we are lucky enough to make it back to Vietnam

I've booked for 4 nights and my experience there has been very wonderful. I booked for an airport picukup and the driver showed up on time as expected. The hotel is located in the heart of the old quarter in hanoi and just few steps away from Hoan Kiem Lake. The staffs at the reception desk are very friendly informative attentive and fluent in English so they have been extremely helpful to fulfill my needs during my stay. My room is quite small for family but large enough for solo or couple travellers with balcony overlooking the street and K Circle store right across the hotel. There are complimentary foods and drinks beside the reception and in the room that are available everyday.During the breakfast they converted the lobby into dinning tables and they asked the guests to choose their preferences from the menu. There are western and vietnamese breakfast style available. They also provided currency exchange and tour services with reasonable rates as well. Overall it has been a great and enjoyable stay. I will surely be back here again when i visit hanoi next time.

Recenzirano 18 siječnja 2017

Da li smatrate ovu recenziju korisnom?
|

7,2

Vito od Australija

Obitelj sa malom djecom

Obiteljska

Boravili ste 6 noći u prosinac, 2016

Great Location and Staff, but small rooms for a family”

This was our second stay at the Hanoi Old Centre after our return from the cruise trip to Ha Long Bay. Staff are excellent and always willing to help.The rooms are a little small for a family and the decor is dated but its OK as it is ideally located in the old quarter near the lake and surrounding restaurants.
With limited space for a full buffet setup you order breakfast from a reasonably listed menu, choices are good. You ask what you want and it will be made for you instantly, the banana shakes are a good start to the day. Staff are great, with two young children we did not want to spend hours on end on buses so asked staff recommend a few day trips which would meet our needs. They suggested short two hour rides which we could do. They organised all of this and it worked out well for us. They will even pack a breakfast of whatever you want to ensure you get away on your day trip on time. This was fantastic. Staff also organised our laundry, which is charged by weight, and ensured we had transport back to the airport.Overall as mentioned the rooms are small and dated, however I would stay here again.

We arrived at the hotel before usual check in time as our flight arrived early from BKK however staff allowed us to get to our rooms as it was ready. This was handy as our two boys had been up since 4:00am. Staff are great, speak very good English and ready to assist with anything. Our room, though small compared to what I have experienced in other parts of Asia, is clean and has everything we need. Decor is a bit dated but as long as it worked it was fine.Showers had good pressure and good temperature control. We had a room back from the main road so there was no problem with traffic noise. I understand rooms facing the road can be noisy.
Breakfast is in the small area around reception on ground floor and is buffet style however its not spread out like a traditional buffet, you are handed a menu they then go away and make it and deliver to your table. This was not a problem for us and the items on the menu was OK and varied.
The hotel is located very close to the lake and is in a very touristy area of Hanoi, so prices in restaurants may be higher then further afield. We walked around mostly to were we wanted to go.
I would recommend the hotel and will stay here again.

Location: In the old city, very close to the lake, but in a quiet (as quiet as it can be in Ha Noi ;-)) side street. Perfect if you just arrive in Vietnam and need some rest after the long fligt.
Service: The staff is very friendly. You feel immediately at home.
Rooms: The rooms are clean. We had a small balcony on which you can sit and drink some beer from the supermarket next door.

Hotel is very small BUT has the advantage of having really good staff led by their manager Ms May

Recenzirano 09 srpnja 2016

Da li smatrate ovu recenziju korisnom?
|

9,6

Jessica od Australija

Par

Superior

Boravili ste jednu noć u lipanj, 2016

Great services available ”

The Halong bay tour arranged for us was really good and suited our budget. The tour of Ninh Binh was also amazing and the busy company used to take us to sapa was great, all arranged by the hotel. Just outside the Old Quater so it's quieter especially at night but only a small walk to the busy shopping area so good location!

My room faced the street so was quite loud at night, and the wifi wasn't the most reliable (fine in the lobby though) but the location was convenient, free breakfast good, and staff super friendly and helpful.

Staff at this hotel is what makes it great. The girls at the front desk were super friendly and more than happy to help out with anything they could. The porters were very helpful and friendly as well. Everyone there is great. Very good free breakfast also and this was a bonus we hadn't expected. No question I would return to this hotel.

Recenzirano 01 lipnja 2016

Da li smatrate ovu recenziju korisnom?
|

7,6

Tadashi od Japan

Solo putnik

Pogled na jezero

Boravili ste 2 noći u svibanj, 2016

Driver”

friendly and flexable service

Recenzirano 22 svibnja 2016

Da li smatrate ovu recenziju korisnom?
|

8,8

Jarungjit od Tajland

Obitelj sa starijom djecom

Obiteljska

Boravili ste jednu noć u travanj, 2016

value of money, must come back ”

We didn't get the room we booked because the previous customers decided to lengthen their stay. It was the top room we booked, so we had to stay in the much smaller, lower grade room. But the staffs compensated our stay with free airport pickup and were very friendly and helpful. The room was good and we were happy.

Recenzirano 18 travnja 2016

Da li smatrate ovu recenziju korisnom?
|

9,6

Jarungjit od Tajland

Obitelj sa starijom djecom

Obiteljska

Boravili ste jednu noć u travanj, 2016

excellent hotel exceeding expectation”

With all the facilities the hotel provides, they are beyond our expectation regarding hotel cleanliness, room space and friendliness of hotel staffs. The location is right at the old quarter area and within walking distance to walking streets and tourist places in Hanoi. I would recommend you to choose this hotel when visiting Hanoi. Two thumbs up.

We arrived after 1am on a late flight and having warned the hotel of this, found someone waiting for us to check us in at that late hour.
All service when we were at this hotel was pleasant and helpful so I found it surprising that when my young Vietnamese travel companion phoned about her favourite jeans that she'd left in the room's wardrobe, she was asked: "Do you really want them? It will cost you a lot of money for us to post them to you in Ho Chi Minh City." We are hoping to see my friend's jeans again soon.

Recenzirano 04 travnja 2016

Da li smatrate ovu recenziju korisnom?
|

9,6

Yue od Sjedinjene Američke Države

Solo putnik

Superior

Boravili ste 2 noći u ožujak, 2016

Comfortable stay”

Clean rooms, comfortable size. Bathrooms with hot water. Excellent location at old city with night markets, close proximity to food, shopping, and sight seeing. Welcomed with tea and snacks, breakfast had great selection and was pretty good. Staff very nice, professional, accommodating. We were able to leave our baggage with them after checkout for almost 10hrs, no problems.
CONS: rooms can be a bit noisy in the day, some nights from surrounding Street. Saw a mouse scurrying across the lobby. The restaurant recommendations and tour options are overpriced. You can find better pricing by shopping around.

I stayed 13 night at Old Centre Hotel and enjoyed the hospitality of the staff, their readiness to help where ever needed. Room was a bit small but comfortable and clean. Breakfast (especially the Vietnam items) was great. Atmosphere informal and homely.

Recenzirano 12 prosinca 2015

Da li smatrate ovu recenziju korisnom?
|

3,7

Patrick od Njemačka

Par

Superior

Boravili ste 2 noći u rujan, 2015

Very clean and nice stuff, but not the room we boo”

The location was very good. So was the breakfast

The only thing I didn't like at the hotel was that the room shown and booked at the website was way smaller in real. The was basically just the bed instead of a nice big room with seating possibilities.
I really don't like things like that.

Stayed here before and after going to Sapa, and I really liked it. The staff is extremely friendly and helpful and the location is amazing. Just around the corner of the lake and close by to many nice restaurants, bars and eateries. I actually think the cheaper rooms are better, i requested to change rooms once. The rooms on the streatside are a bit more noisy but have a balcony. The cheaper rooms do not but are more quiet and have a bigger shower area.
Wifi here is excellent and so are the rooms in general. Clean and good beds. I would definitely stay here again.

Recenzirano 21 kolovoza 2015

Da li smatrate ovu recenziju korisnom?
|

8,0

hoong od Malezija

Grupa

Deluxe

Boravili ste 4 noći u srpanj, 2015

Indeed a 'Home away from Home'”

1. Staff friendliness 2. Cleanliness 3. Strategic location

My stay there with my friend was very comfortable. The staff were always helpful and friendly . Tours can be booked by the hotel. They would also recommend places for good food and other tourist attractions. It's all in all a very good hotel where you will always be greeted with smile.

Recenzirano 04 kolovoza 2015

Da li smatrate ovu recenziju korisnom?
|

10,0

bonnie od Australija

Par

Superior

Boravili ste 2 noći u srpanj, 2015

great hotel”

the 3 best things are the helpful staff, the location and the comfort of the rooms

Great stay we were only meant to stay 2 nights but ended up staying 4 nights. Great staff very helpful and friendly. Very good location.

Recenzirano 11 srpnja 2015

Da li smatrate ovu recenziju korisnom?
|

9,7

Lesley od Australija

Par

Superior

Boravili ste 2 noći u lipanj, 2015

Enjoyable experience”

service was outstanding, cleanliness and location

After a cancellation with our flight to Hanoi we missed the first night of our booking. Upon arrival the staff informed us that we were being upgraded at no charge. The hotel foyer had complementary juice, tea, coffee and snacks available 24 hours a day. The beds were comfortable, the family rooms had a small balcony and a window and the double rooms had a small balcony as well. The rooms were very clean and the location was great. This was the best hotel that we stayed at in the $20-$30 price range in our 3 weeks in Vietnam.

Recenzirano 03 srpnja 2015

Da li smatrate ovu recenziju korisnom?
|

9,3

Nicole od Australija

Par

Superior

Boravili ste 2 noći u lipanj, 2015

Great hotel”

Staff, location & comfort

Really helpful staff always willing to give information. We booked the cruise of Halong Bay through this hotel and it was perfect
Great location near the lake
Nice breakfast too with drinks & snacks provided throughout the day

Recenzirano 01 srpnja 2015

Da li smatrate ovu recenziju korisnom?
|

8,0

Chia od Tajvan

Par

Superior

Boravili ste jednu noć u lipanj, 2015

Nice environment and service”

Comfortable environment, good service, and economy price

The service is so good, and it's so convenient to get restaurant and shopping mall around there.

Location near the Ho Hoan Kiem lake and within walking distance from the street shopping belt and many eateries nearby. Friendly n helpful staff who always never fail to assist. Is noisy if your room facing the road but they provide ear plug on request.

I chose this Hotel based on other reviews.
I was still a little anxious because it was our first time to Vietnam. However the staff emailed and responded to all my communication while I was still in NZ prior to coming. They helped me organise an airport pickup and a tour to Halong Bay. Knowing we were flying to this all booked made us more relaxed. They also booked our flights to Da Nang for us getting a good price!
The previous reviews stated how helpful and friendly the staff were and this was more than true from our experience. This made our stay in Hanoi such an amazing experience. The staff gave us local knowledge of where would be suitable for us to eat and sights. They helped us with Taxis also so we get a good one!
Thankyou to all the staff!!! You are all wonderful people and would like to Thankyou for making our first experience to Vietnam so amazing!
Thanks Chef also.... The food was very nice!
Can't go wrong with this one.

Stayed there 5 years ago and was impressed. Now it even better. You feel like you are invited in your friend's home. Attention to details, smiles galore, they will go out of their way to make you enjoy your stay.. May is a gem, so are all the others
Nothing bad to say and I defy anyone to contradict me.
Thank you. I will be back