Event Information

Date and Time

Location

Refund Policy

Refunds up to 7 days before event

Event description

Description

The wait is over…our tours are back!!

Take our guided tour and get a behind the scenes look at how our award-winning chocolate is made from raw ingredients to finished products. You’ll learn loads about our chocolate making process, our responsible sourcing methods, our unique production facility, and walk through our bean-to-bar flavor laboratory.

All tours are guided and will operate whether or not we are producing chocolate during the tour. Chocolate is produced daily. However, the schedule can change without advanced notice. Your guide will still talk you through the machinery, processes, and make sure there is plenty of chocolate to eat!

After the tour, you’ll get to nosh on some of our single-origin dark chocolates, pure milk chocolates, and a featured Flavor of the Day in a guided tasting. At the end of the tasting, the TCHO retail store will be open for business. The tour ticket includes $10 off an in-store purchase.

Tours are by appointment only. Our factory is not open to the public outside of scheduled tours.

Please note, that we DO NOT accept cash or check in our retail store. Credit cards, debit cards, and Apple Pay will be accepted.

Tour Length:

Total of about 90 minutes

45 minutes hour for the presentation and factory tour

20 minutes for the chocolate tasting

25 minutes to peruse the store

Getting Here!

Please, arrive 5-10 minutes ahead of time.

From San Pablo Ave., head west onto Folger Ave. and look for a glass door with “3100” on the wall above and “TCHO” on the glass door. Please, wait here until your tour guide comes to greet you.

Directions:

Driving: Take I-80 towards Berkeley. Exit at Ashby Ave/CA-13 exit. Turn right onto San Pablo Ave. Turn right onto Folger Ave. Entrance to the TCHO Factory will be on your left. Look for a glass door with “3100” on the wall above and “TCHO” on the glass door. Please, wait here until your tour guide comes to greet you.

BART:

Take BART to the MacArthur stop and hop on the Emery-Go-Round, a free shuttle service. Get off at the Berkeley Bowl stop and walk south down Ninth St. towards Ashby. Turn left onto Ashby, then right onto San Pablo and right onto Folger Ave. Entrance to the TCHO Factory will be on your left. Look for a glass door with “3100” on the wall above and “TCHO” on the glass. Please door, wait here until your tour guide comes to greet you.

OR! Take BART to the Ashby stop off of the Richmond-Daly City/Millbrae (Red) Line. Walk or Uber to the factory!

Parking:

There is street parking around the factory.

There is also a parking garage on the roof of our factory. Garage entrance is on 67th St, and the cost is $3/hr.

Rules & Requirements

Our factory follows strict FDA requirements and Good Manufacturing Practices (GMP) to ensure the safety of our products, employees, and tour attendees. Please keep in mind these requirements for your visit to the TCHO Factory.

No animals, including service animals are allowed in the factory in accordance with FSMA.

Food, drinks, gum and glass containers are not allowed in the factory.

Attire Requirements:

If you arrive at the TCHO factory in violation of any of the below attire requirements, you will be allowed to partake in the presentation and tasting, but will not be able to participate in the tour portion.

No jewelry, purses, personal items, etc. will be allowed onto the production floor (this includes facial piercings).

We will have lockers where personal items can be locked up during the tour.

No open-toed shoes or heels will be allowed on the production floor.

All attendees must wear full-length pants or leggings. Shorts, capris, skirts, dresses, and/or ankle pants will not be allowed on the production floor.

Please, wear minimal makeup (no fake eyelashes) and do not wear any perfumes or colognes.