Frequently asked questions

Get answers to the most commonly asked questions about this product.

An analytics platform that enables you to optimize your mobile apps by measuring and understanding user experience. With interaction analytics, customer experience scoring and heatmaps, you can pinpoint the root cause of issues, understand user behavior and enhance your apps to increase conversions.

It consists of a client side SDK and a web dashboard. After integrating the Watson Customer Experience Analytics Mobile Basics Edition SDK into your iOS or Android app you will be able to view all tracked data (dashboards, out-of-the-box reports, session replay, heatmaps and interaction analytics).

IBM works really close with customers to ensure their success. We offer different packages to meet client’s needs.

Other common questions

Do users know that they are being tracked?

All data capture and session recordings are transparent to the end user. To ensure transparency, IBM clients must put a disclaimer in their Privacy Policy letting their users know that they are being recorded.