BRANDON EDLING

As a forward-thinking technologist with more than 15 years of experience in the media and technology industries, I have planned, implemented, and managed IT infrastructures, mobile product deployments, and strategic initiatives. I have extensive experience in delivering strategy, goals, and priorities to Technology Leaders in large and small companies.

My passion is creating cutting-edge environments that utilize traditional as well as emerging platforms. Technology, when implemented thoughtfully, can have a profound impact on user efficiency and productivity. Ultimately, it should enhance people's lives, not make it harder or more complicated.

Conceived concept and managed team that implemented the NBCUniversal Smart Bars, a new support model that provided users with one-on-one support and training. Similar to Apple’s Genius Bars, the Smart Bars enabled NBCU IT to interact with NBCUniversal users in a dynamic way, improving the customer’s efficiency and productivity. The first Smart Bar is located in Englewood Cliffs, New Jersey and locations are slated to open in Los Angeles, New York City, Orlando and London in 2015-2017.

Co-led the team that implemented the Technology Service Desk, a domestic helpdesk that provided technical assistance to over 40,000 users worldwide. Shared responsibility for technical leadership, policy development, project oversight and support. Reported operational achievements in progress to the management team on a regular basis including statistical analysis and improvements of action plans.

Led team that implemented Airwatch Mobile Device Management for 25,000 iOS devices and team that implemented JAMF’s Casper Suite for 6,000 Macintosh computers. These initiatives called for the development of a new profile-based management strategy based on Apple’s Best Practices.Managed 10 person team to design and develop the first internal iOS application for NBCU, Inside Tech. This universal app, utilized by over 10,000 people at NBCUniversal, authenticated to Active Directory and featured internal news feeds, shuttle schedules, a reservation system for the Smart Bars, and a Featured Apps and eBooks section.

Produced, edited and scripted series of training videos and screencasts for employees to learn how to use technology safely and efficiently.

Managed team of 15 senior engineers to modernize 30,000 PCs by standardizing on Windows 7, Office 2010 and Internet Explorer 8. This initiative had a direct impact on improving the workflows of over 40,000 employees and led to a yearly desktop refresh initiative with an $8M capital budget.

Managed 12 person team that created and updated 10 desktop software images and over 3,000 application installers.

Project managed the virtual desktop and application engineering team in both engineering and support for an 500 seat international VM environment (India, Mexico, and the United States) based on VMWare vSphere ESX and ESXi. The project budget was $2M and saved the company $7.5M.Assisted in managing 75 L2 and L3 analysts and ensured proper hand–offs were in place between L1, L2 and L3 support teams.

Established hardware and software standards and configurations for 30,000 Windows and Macintosh computers, leading to a yearly cost savings of $2M.Ensured that workplace systems and services were fully scoped, planned, project managed, implemented, tested, documented and met the expectations of the 45 NBCU businesses based in the United States, England, Japan and Australia.

Engineered, implemented and maintained over 650 TB of Xsan/Stornext Storage, spread over 9 workgroups (The Tonight Show with Conan O’Brien, Saturday Night Live, Late Night with Jimmy Fallon, NBC News, NBC Sports, NBC Olympics, SyFy/USA, LX.TV, NBC.com) used by over 300 people in New York and Los Angeles.

Managed team of over 30 analysts whose responsibility was the service and support of over 3,000 Macintosh computers in the United States, London, Japan and Australia.

Provided consulting, technical and sales support for over 50 businesses and educational institutions in the midwest.

Educated key decision makers (SVPs, CTOs, CIOs) on how Apple technologies could be integrated into their existing environment. These environments often consisted of many different technologies, which made every integration an exciting challenge.

APPLE, INC.MAC GENIUS | KANSAS CITY, MO | 2004 – 2005

Performed troubleshooting for end-users related to Mac desktops, laptops, and basic network troubleshooting.

Ensured customer requests were promptly addressed, documented and resolved in a timely and professional manner consistent with customer service and professional/technical standards.