The LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the nightlight through the Onelink app. When you disable the nighlight two LEDs will glow green on the Onelink alarm letting you know that you have AC power. If the LED is turned off, it indicates your alarm is running off of battery backup.

Pandora, iHeartRadio, TuneIn, SiriumXM, Spotify; to use music streaming services you will need to sign into your Amazon Alexa account during the set up process. In the Amazon Alexa app, you will need to ensure that the music service you want to use is linked to your account. Once that is complete you will be able to say "Alexa, play music from Spotify" (as an example).

The Onelink Safe & Sound is an AC powered only device, that uses your homes hardwired electrical circuit. You should position it where your current smoke alarm junction box is. Remove your current alarm and bracket and install the Onelink Safe & Sound. The app will guide you through the process. Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm. Since the Onelink Safe & Sound also works as a premium speaker, it uses your ceiling as an acoustic backdrop to fill the room with immersive, crisp omni-directional audio. The device works with Wi-Fi and has Alexa enabled functionality built in, so your home’s hardwired electrical circuit is needed as the device would use up much too battery power.
First Alert offers numerous replaceable battery and 10-year sealed battery alarm options. For more information, visit firstalert.com.

Here is a list of questions you can ask.
What is the status of my home?
What is the status of my alarm?
What is the status of my Safe & Sound?
What is the status of <room>?
Check the history of my alarm?
Check the history of my Safe & Sound
What is my battery level in <room>?
How do I reset the alarm?
How do I clean my alarm?
How do I clean my Safe and Sound?
How do I silence my alarm?
How do I restart my Safe and Sound?
How do I test my alarm?
How many smoke alarms should I have in my home?
How many CO alarms should I have in my home?
What are unsafe levels of carbon monoxide?
What is carbon monoxide?
What WiFi connection do I need?
What iPhone version do I need?
What are the iOS settings?
Is Android supported?
Where should I install my CO alarms?
Where should I install my smoke alarms?
What music services can be used with my Safe & Sound?
How often should I test my alarm?
Can I change the battery in my alarm?

You must sign up for a Onelink account in the Onelink Home app. Next, enable the Onelink Home skill in the Alexa app.
Once you have enabled the Onelink Home skill say “Alexa, ask Onelink” to invoke the skill.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See "Regulatory Information For Smoke Alarms" for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.

Onelink Safe & Sound is compatible with iOS10 and above or Android 5 and above. Your device is required to 2.4GHz WiFi and have Bluetooth turned on. If you use an iOS device, you must also turn on Key Chain.

There is a factory reset button located in the app on the device settings screen, pushing that will reset the device to factory settings. There is also a Test/Silence button located on the side of the product, pressing it 3 times will reset the device to factory settings.

Since the Onelink Safe & Sound is an AC powered only device, that uses your homes hardwired electrical circuit, it cannot be installed vertically on a wall. The product manual references where to install your alarm.
First Alert offers numerous replaceable battery and 10-year sealed battery alarm options. For more information, visit firstalert.com.

The Onelink Safe & Sound is meant to be a DIY installation. To install, simply remove your current alarm and bracket and install the Onelink Safe & Sound. The app will guide you through the process. Included with the Onelink Safe & Sound are easy adaptor plugs, so you do not have to rewire to install your alarm.

Yes, the Onelink Safe & Sound can be installed anywhere in the home where there is an old hardwired smoke alarm. The NFPA recommends installing alarms on every level of the home and in or near each bedroom.

It is likely that the reason your smoke alarm keeps chirping ad beeping is that the unit is not properly installed on the mounting bracket, the battery is low, or your product has reached the end of its life.
Five (5) chirps indicated the End of Life. If your product is in End of Life mode, replace the alarm immediately. If you hear three (3) chirps, this could mean the alarm is in a malfunction mode. If your alarm is in malfunction mode please contact customer support to help troubleshoot. If you hear one (1) chirp every 60 seconds it means that the back-up battery is not engaged, ensure that you have properly installed Onelink Safe & Sound on the mounting bracket and turned it clockwise until you hear 1 chirp. Other reasons your alarm may be chirping are as follows:

A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.

Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.

Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should never be grounded; it should only be used to interconnect other smoke alarms or compatible devices.

The test button is on the side of the device, so it does not interfere with the speaker and the sound quality of the device. Since the Onelink Safe & Sound works with the Onelink Home app, you can conveniently test via the app rather than having to press the physical test button. If needed, the product still has the physical test button on the side and is easily accessible. If an alarm sounds, evacuate the home immediately. Always ensure there is no emergency prior to silencing a nuisance alarm.

First Alert has been making quality home safety products for 60 years. The Onelink Safe & Sound has a photoelectric smoke sensor and a carbon monoxide sensor built-in. The product has been tested and meets national standards for safety products.

The silence feature is intended to temporarily silence the horn while you identify and correct the problem. DO NOT use the silence feature in emergency situations. It will not correct a carbon monoxide problem or extinguish a fire. The silence feature can temporarily quiet an unwanted alarm for several minutes. You can silence the Onelink Safe & Sound by pressing the Test/Silence button on the alarm cover for at least 3-5 seconds or via the Onelink Home app. After the Test/Silence button is released, the red LED stops during the silence mode.

This unit is designed to be as maintenance-free as possible, but there are a few simple things you must do to keep it working properly:

Test it at least once a week.

Clean the alarm at least once a month; gently vacuum the outside of the alarm using your household vacuum’s soft brush attachment. A can of clean compressed air (sold at computer or office supply stores) may also be used. Follow manufacturer instructions for use. Never use water, cleaners or solvents since they may damage the unit.

After cleaning, test the alarm.

If the alarm becomes contaminated by excessive dirt, dust and/or grime, and cannot be cleaned to avoid unwanted alarms, replace the unit immediately.

Relocate the unit if it sounds frequent unwanted alarms. See “Where Not To Install” for details.

Push notifications will be sent when smoke or carbon monoxide is detected, a test has been completed, the alarm is reaching its end-of-life, the alarm has a low battery, and when updates are available.

The Onelink Safe & Sound available today has Alexa built-in and is HomeKit enabled. First Alert is working closely with Google on the development of a Google Voice Assistant version of the Safe & Sound. This version will be available in 2019.

The half red LED ring indicates Alexa is on mute. This is specific to Alexa functionality and shows that your device is not listening. If you wish to unmute your Alexa, go to the Onelink Home app and select the quick command with the circle, and your device will respond when you say "Alexa."
The half red ring does not indicate any type of emergency. Because the Onelink Safe & sound is also a safety device a full red ring (accompanied with a loud, 85 decibel alarm) indicates there is an emergency. In the event of a smoke or carbon monoxide emergency, the LED will flash completely red and you will hear the loud beep.

An Amazon Prime membership is not required to purchase the Onelink Safe & Sound. If you want to utilize the Alexa functionality in your Onelink Safe & Sound you do need an Amazon account. There are many skills that are still accessible and do not require Prime Membership. You can ask Alexa to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud, so it’s always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your Onelink Safe & Sound is simple and hands-free – just ask, and Alexa will respond instantly. For your convenience, there is an Amazon Alexa quick start guide included inside your Onelink Safe & Sound packaging.

There is a brief introduction to Alexa on page 4 of the manual. Amazon Alexa is built in the cloud, so it is always getting smarter. The more you use Alexa, the more it adapts to your speech patterns, vocabulary, and preferences with new features continually being added. Ask Alexa to answer questions, play music, hear the news, get weather and traffic reports, control your smart home, and more.
There is also an Amazon Alexa quick start guide that is included with the Safe & Sound. This is titled “Get Started with Alexa” and explains how you can talk to Alexa through the Onelink Safe & Sound, how to download the Alexa app, and other basic Alexa functionality.

If you choose to activate the Alexa functionality in your Safe & Sound you do need an Amazon account. You can ask Alexa to play music, hear the news, check weather, control smart home devices, and more. Alexa lives in the cloud, so it’s always getting smarter, adding new capabilities that are delivered to your device automatically. Using Alexa on your Onelink Safe & Sounds is simple and hands-free – just ask, and Alexa will respond instantly. For your convenience, there is an Amazon Alexa quick start guide included inside your Onelink Safe & Sound packaging.
Some examples of commands include:

Users can now take advantage of the Calling and Messaging features from their Onelink Safe & Sound. Using the Amazon Calling feature is easy. Once a person’s contacts are synced with the Alexa app, users can simply ask Alexa to call contacts by name. The Onelink Safe & Sound can also receive calls from other Alexa devices, and will announce the incoming caller along with a green light ring around the device. Users will have the option to answer or ignore the call.
The Amazon Messaging feature on the Onelink Safe & Sound enables easy delivery of messages amongst Alexa devices. Users can ask Alexa to send a message, and a voice recording of your message will be delivered to contacts who own Alexa devices or those who have the Alexa app. When a message is received, users will hear a chime and see a yellow light ring on the Onelink Safe & Sound.

To use Apple Homekit you will need to set-up Onelink Safe & Sound with an iOS device and walk through all of the set-up steps. The device will then show up in the Apple Home App for use with Homekit. To learn more about what devices work with Apple Homekit visit: https://www.apple.com/ios/home/accessories/.

Pandora, iHeartRadio, TuneIn, SiriusXM: to use music streaming services you need to sign into your Amazon Alexa account during the set-up process. In the Amazon Alexa app, you will need to ensure that the music service you want to use is linked to your account. Once that is complete you will be able to say, “Alexa, play music from Pandora” (as an example).

iPhone 5s and above, iPad 3 and above, iPod Touch 5G and up with iOS10, if you use iCloud, you must also turn on Key Chain. Your device should have WiFi and Bluetooth turned On. Wifi Router running on 2.4 GHz range.

If your alarm hasn't been added to a Onelink Account, follow these instructions to add it:
1. Download the Onelink app.
2. Choose the Onelink product you purchased
3. Follow the instructions in the app to install and set-up

To download the Onelink App, you must using an iOS device running on iOS 9.0 or later. We recommend updating to the latest version of iOS to ensure you have any HomeKit updates that have been released by Apple.

Verify you are either scanning or entering in the correct pairing code. If you cannot get the unit to Pair via Bluetooth force close the app. IF YOU ARE USING iCloud YOU MUST ALSO TURN ON Apple Key Chain in your Settings. Then swipe away the Onelink Home App and start again after the pushing the alarm test button 5 times to reset the alarm. Retry the pairing process now from the beginning.

First verify you are on a 2.4GHz Network and not 5G network. The connection to WIFI should take no longer than 30 secs if stuck on “joining” Force Close the app, 5 button reset the Device and try to pair again.
Also, on the “Activate Device” screen, wait until the units has flashed blue before going to the next step.

Power off the iOS device and after short period (a few seconds) power it back on. Start Onelink Home app and repeat step where error occurred. If error is still occurring try the following: Please Sign Out from iCloud (Settings > iCloud > Sign Out) Try to log back into iCloud again. If this does not work, you will need to be signed out of iCloud to continue the process. Then sign back into iCloud.

The white LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the nightlight through the Onelink app but you cannot turn it off. If the white LED is turned off, it indicates your alarm is running off of battery backup.

This means you must be in Bluetooth range (approx. 10 - 50 ft. max) of the Device to use any mobile functions. If error stills occurs, when you move closer to Smoke/CO detector, force close the app and restart it.

Siri utterances are now available!You can interact with Siri using the following commands:
- How is my CO Detector?
- How is my Smoke detector?
- Do I have a smoke detector?
- Is the smoke alarm tripped?
- Is the CO alarm tripped?
- How is the Carbon Monoxide detector?
- Change the brightness on my smoke detector to [x] percent.

For best performance of Siri utterances, commands often require your Wi-Fi and BLE to be enabled on your iOS device. Often users may need to go into iPhone settings ->General -> then Siri and toggle OFF, then On for Siri and try the commands again.
You may need to use the word “detector” as Siri recognizes the word "Alarm" as the alarm clock function on the iPhone. If you have multiple homes in your app, you can only use SIri on the Primary Home. You can toggle which home you want to set as primary through the home settings.

Your iPhone or iPad can receive notifications in the event your Onelink alarm senses smoke or CO. Notifications will be sent to your mobile device once the alarm has completed multiple cycles of the alarm sounding assuring residents are notified first in the event of a possible emergency. The time to receive notifications to your mobile devices varies depending on your router and internet and iPhone service providers speed. In general notifications will be received on your devices in about 60 seconds.
If you want these alerts and are not getting them, follow some of these steps.

Assure your app is set for receiving push notifications. Navigate to each alarm setting and assure the receive push notifications is toggled “on” for each alarm.

Assure The notifications is set to “on” in your Onelink Home app in the iPhone settings

Assure your wireless router is operating

If you are still not receiving notifications, contact our support team.

Click on the push notification and you will be directed into the app where you will be guided through the steps for updating your device. Be sure that you are in the home where the devices are located, on the same Wi-Fi network the devices were paired on, within Bluetooth range of the devices and have the latest app version installed.

Make sure that your Apple TV is on the same Wi-Fi network as your HomeKit accessories and within about 25 feet of your Bluetooth HomeKit accessories.

Go to Settings > HomeKit and make sure that your iOS device has Use iCloud turned on.

Make sure that your iOS device and Apple TV are on the same network and not in Airplane Mode.

Sign out of iCloud on your Apple TV and sign back in after about two minutes. Make sure that your iOS device and Apple TV are signed in to iCloud using the same Apple ID and password.

Make sure that any HomeKit accessories you've added using your iOS device can be controlled on your Wi-Fi network or using Bluetooth. If the accessories aren't within reach, you might need to restart them. Check the batteries in your accessories and replace them if needed.

Click the “Sign-up” link on the Onelink Home app home list. You will need to enter a valid email and password.
You will receive a verification email from Onelink - click the link in the email to verify your account.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).

The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.

The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.

There are many benefits of having the Onelink Combination Smart Smoke and Carbon Monoxide alarm. One reason being is the fact that it helps protect for the lifespan of 10 years against both deadly threats in one unit. This alarm has sensing technology that works actively to help better protect you and your loved ones. It also contains the wireless interconnect feature which allows you to connect each of your First Alert Onelink alarms so when one alarm sounds, they all will sound. When seconds count in an emergency it provides an audible indication of the possible threatened area and more importantly what area to investigate or to avoid. Another benefit of this product is that it contains Bluetooth and Wi-Fi connection so you can be connected to your home even if you are away.

When one Onelink alarm goes off all wirelessly connected Onelink alarms will sound as one. The Onelink alarm will also talk to you, letting you know what type of danger (smoke or CO) and where the danger is located.

If the unit alarms and you are not testing the unit, it is warning you of a potentially dangerous situation that requires your immediate attention. NEVER ignore any alarm. Ignoring the alarm may result in injury or death. Refer to the manual to identify the LED color cue.

The silence feature can temporarily quiet an unwanted alarm for several minutes. This feature is intended to temporarily silence the horn while you identify and correct the problem. Do not use the Silence Feature in emergency situations. It will not correct a CO problem or extinguish a fire. Please also note that as regulated, alarm conditions that are too high cannot be silenced.

There are many benefits of having the Onelink Combination Smoke and Carbon Monoxide alarm. One reason being is the fact that it helps protect for the lifespan of 10 years against both deadly threats in one unit. This alarm has sensing technology that works actively to help better protect you and your loved ones. It also contains the wireless interconnect feature which allows you to connect each of your First Alert Onelink alarms so when one alarm sounds, they all will sound. When seconds count in an emergency it provides an audible indication of the possible threatened area and more importantly what area to investigate or to avoid. Another benefit of this product is that it contains Bluetooth and Wi-Fi connection so you can be connected to your home even if you are away.

Understanding your alarm is very important especially when in danger. Since this alarm features both Smoke and Carbon Monoxide detection, it is critical to know which is happening in your home. When there is a high carbon monoxide level, your alarm will beep four (4) times and will also display a red LED hue. When the alarm detects a fire in your home, the alarm will beep three (3) times and will display a red LED hue. In addition to this, when your alarms are wirelessly interconnected, the voice and location feature will tell you not only what type of emergency it is (smoke or CO) but also the location of the danger.

The Onelink alarms are equipped with a 10 year sealed battery which will last up to 10 years – the life of the alarm. Please note that actual battery service life depends on the Smoke/CO Alarm and the environment in which it is installed. Regardless of the manufacturer’s suggested battery life, you MUST replace the Alarm immediately once the unit starts “chirping” (the “low battery warning”).

The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).

It is likely that the reason your smoke alarm keeps chirping and beeping is that the battery is low and your product has reached the end of its life. Fiver (5) chirps indicates the End of Life. If your product is in End of Life mode, replace the alarm immediately. If you hear three (3) chirps, this could mean the alarm is in a malfunction mode. If your alarm is in malfunction mode please contact customer support to help troubleshoot. Other reasons your alarm may be chirping are as follows:

A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.

Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.

Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded; it should only be used to interconnect other smoke alarms or compatible devices.

Ionization Smoke Alarms - Generally are more effective at detecting flaming fires, which consume combustibles quickly and spread rapidly. Sources of these fires include paper burning in a wastebasket, or grease fires on a stove.
Photoelectric Smoke Alarms - Generally are more effective at detecting smoldering fires, which smolder for hours before bursting into flame. Sources of the fires include cigarette smoldering in couches or bedding.
For maximum protection, install both types of smoke alarms on every level of the home.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.

The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.

Here is a list of questions you can ask.
What is the status of my home?
What is the status of my alarm?
What is the status of my Safe & Sound?
What is the status of <room>?
Check the history of my alarm?
Check the history of my Safe & Sound
What is my battery level in <room>?
How do I reset the alarm?
How do I clean my alarm?
How do I clean my Safe and Sound?
How do I silence my alarm?
How do I restart my Safe and Sound?
How do I test my alarm?
How many smoke alarms should I have in my home?
How many CO alarms should I have in my home?
What are unsafe levels of carbon monoxide?
What is carbon monoxide?
What WiFi connection do I need?
What iPhone version do I need?
What are the iOS settings?
Is Android supported?
Where should I install my CO alarms?
Where should I install my smoke alarms?
What music services can be used with my Safe & Sound?
How often should I test my alarm?
Can I change the battery in my alarm?

You must sign up for a Onelink account in the Onelink Home app. Next, enable the Onelink Home skill in the Alexa app.
Once you have enabled the Onelink Home skill say “Alexa, ask Onelink” to invoke the skill.

Click the “Sign-up” link on the Onelink Home app home list. You will need to enter a valid email and password. You will receive a verification email from Onelink - click the link in the email to verify your account.

Make sure that your Apple TV is on the same Wi-Fi network as your HomeKit accessories and within about 25 feet of your Bluetooth HomeKit accessories.

Go to Settings > HomeKit and make sure that your iOS device has Use iCloud turned on.

Make sure that your iOS device and Apple TV are on the same network and not in Airplane Mode.

Sign out of iCloud on your Apple TV and sign back in after about two minutes. Make sure that your iOS device and Apple TV are signed in to iCloud using the same Apple ID and password.

Make sure that any HomeKit accessories you've added using your iOS device can be controlled on your Wi-Fi network or using Bluetooth. If the accessories aren't within reach, you might need to restart them. Check the batteries in your accessories and replace them if needed.

Click on the push notification and you will be directed into the app where you will be guided through the steps for updating your device. Be sure that you are in the home where the devices are located, on the same Wi-Fi network the devices were paired on, within Bluetooth range of the devices and have the latest app version installed.

Your iPhone or iPad can receive notifications in the event your Onelink alarm senses smoke or CO. Notifications will be sent to your mobile device once the alarm has completed multiple cycles of the alarm sounding assuring residents are notified first in the event of a possible emergency. The time to receive notifications to your mobile devices varies depending on your router and internet and iPhone service providers speed. In general notifications will be received on your devices in about 60 seconds. If you want these alerts and are not getting them, follow some of these steps.

Assure your app is set for receiving push notifications. Navigate to each alarm setting and assure the receive push notifications is toggled “on” for each alarm.

Assure The notifications is set to “on” in your Onelink Home app in the iPhone settings

Assure your wireless router is operating

If you are still not receiving notifications, contact our support team.

For best performance of Siri utterances, commands often require your Wi-Fi and BLE to be enabled on your iOS device. Often users may need to go into iPhone settings ->General -> then Siri and toggle OFF, then On for Siri and try the commands again. You may need to use the word “detector” as Siri recognizes the word "Alarm" as the alarm clock function on the iPhone. If you have multiple homes in your app, you can only use SIri on the Primary Home. You can toggle which home you want to set as primary through the home settings.

Siri utterances are now available!You can interact with Siri using the following commands: - How is my CO Detector? - How is my Smoke detector? - Do I have a smoke detector? - Is the smoke alarm tripped? - Is the CO alarm tripped? - How is the Carbon Monoxide detector? - Change the brightness on my smoke detector to [x] percent.

This means you must be in Bluetooth range (approx. 10 - 50 ft. max) of the Device to use any mobile functions. If error stills occurs, when you move closer to Smoke/CO detector, force close the app and restart it.

The white LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the nightlight through the Onelink app but you cannot turn it off. If the white LED is turned off, it indicates your alarm is running off of battery backup.

Power off the iOS device and after short period (a few seconds) power it back on. Start Onelink Home app and repeat step where error occurred. If error is still occurring try the following: Please Sign Out from iCloud (Settings > iCloud > Sign Out) Try to log back into iCloud again. If this does not work, you will need to be signed out of iCloud to continue the process. Then sign back into iCloud.

First verify you are on a 2.4GHz Network and not 5G network. The connection to WIFI should take no longer than 30 secs if stuck on “joining” Force Close the app, 5 button reset the Device and try to pair again. Also, on the “Activate Device” screen, wait until the units has flashed blue before going to the next step.

Verify you are either scanning or entering in the correct pairing code. If you cannot get the unit to Pair via Bluetooth force close the app. IF YOU ARE USING iCloud YOU MUST ALSO TURN ON Apple Key Chain in your Settings. Then swipe away the Onelink Home App and start again after the pushing the alarm test button 5 times to reset the alarm. Retry the pairing process now from the beginning.

To download the Onelink App, you must using an iOS device running on iOS 9.0 or later. We recommend updating to the latest version of iOS to ensure you have any HomeKit updates that have been released by Apple.

If your alarm hasn't been added to a Onelink Account, follow these instructions to add it: 1. Download the Onelink app. 2. Choose the Onelink product you purchased 3. Follow the instructions in the app to install and set-up

iPhone 5s and above, iPad 3 and above, iPod Touch 5G and up with iOS10, if you use iCloud, you must also turn on Key Chain. Your device should have WiFi and Bluetooth turned On. Wifi Router running on 2.4 GHz range.

The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.

The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.

The Onelink Hardwire (AC) alarm with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time greater than several weeks.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information For Smoke Alarms” for details on the NFPA recommendations). For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.

Ionization Smoke Alarms - Generally are more effective at detecting flaming fires, which consume combustibles quickly and spread rapidly. Sources of these fires include paper burning in a wastebasket, or grease fires on a stove. Photoelectric Smoke Alarms - Generally are more effective at detecting smoldering fires, which smolder for hours before bursting into flame. Sources of the fires include cigarette smoldering in couches or bedding. For maximum protection, install both types of smoke alarms on every level of the home.

It is likely that the reason your smoke alarm keeps chirping and beeping is that the battery is low and your product has reached the end of its life. Fiver (5) chirps indicates the End of Life. If your product is in End of Life mode, replace the alarm immediately. If you hear three (3) chirps, this could mean the alarm is in a malfunction mode. If your alarm is in malfunction mode please contact customer support to help troubleshoot. Other reasons your alarm may be chirping are as follows:

A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.

Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.

Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded; it should only be used to interconnect other smoke alarms or compatible devices.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).

The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.

The Onelink alarms are equipped with a 10 year sealed battery which will last up to 10 years – the life of the alarm. Please note that actual battery service life depends on the Smoke/CO Alarm and the environment in which it is installed. Regardless of the manufacturer’s suggested battery life, you MUST replace the Alarm immediately once the unit starts “chirping” (the “low battery warning”).

Understanding your alarm is very important especially when in danger. Since this alarm features both Smoke and Carbon Monoxide detection, it is critical to know which is happening in your home. When there is a high carbon monoxide level, your alarm will beep four (4) times and will also display a red LED hue. When the alarm detects a fire in your home, the alarm will beep three (3) times and will display a red LED hue. In addition to this, when your alarms are wirelessly interconnected, the voice and location feature will tell you not only what type of emergency it is (smoke or CO) but also the location of the danger.

The silence feature can temporarily quiet an unwanted alarm for several minutes. This feature is intended to temporarily silence the horn while you identify and correct the problem. Do not use the Silence Feature in emergency situations. It will not correct a CO problem or extinguish a fire. Please also note that as regulated, alarm conditions that are too high cannot be silenced.

If the unit alarms and you are not testing the unit, it is warning you of a potentially dangerous situation that requires your immediate attention. NEVER ignore any alarm. Ignoring the alarm may result in injury or death. Refer to the manual to identify the LED color cue.

When one Onelink alarm goes off all wirelessly connected Onelink alarms will sound as one. The Onelink alarm will also talk to you, letting you know what type of danger (smoke or CO) and where the danger is located.

If you are installing one Connect, it should be plugged into your modem. Ensure the device is not installed inside a cabinet or covered. If you are installing additional Connects, they should be placed at least 40 feet apart from each other for best results.

In some cases, a factory rest may be necessary. However, you should not reset your Connect unless advised by the Onelink Connect app or a Customer Service Team member.

The Connect can be reset by inserting a pin into the reset port on the back and holding in place for 15 seconds. After 15 seconds, the pin should be released. Once released, the front of the Connect will flash red within 15 seconds to indicate successful reset.

The reset will only occur if the Connect is plugged into power. If you do not see the Connect flash red, unplug and reconnect power to the Connect. Then wait two minutes and reattempt.

Solid White: Once the Connects have been set up, the light turns solid white and remains on. The white LED indicates Wi-Fi connection.

Pulsing White: Connect is starting up.

Solid Blue: A solid blue light indicates that the Connect’s setup has been complete. The Connect is ready to go through the setup process.

Pulsing Blue: Searching for Wi-Fi

Green Flashes: The Connect has been successful setup.

Solid Yellow During Setup - After the Connect has turned solid blue and pulsed blue, this light indicates that the Connect is too far from the hub or the other access point to which it is trying to connect.

Solid Yellow after Setup - Indicates that the Connect cannot connect to another Connect. This could indicate that the Connect has been moved out of range.

If Ethernet cabling is available through the home, a wired setup can be used instead of a wireless configuration to maximize the speed and coverage of the network.
Two Ethernet backhaul configurations are supported:

Star Setup with Switch - The Connect hub is connected to an Ethernet (preferably Gigabit) switch, with the Connects connected on the other side (as seen below). Other wired devices can be connected to the switch simultaneously which will grant access to the same security and parental control as the wireless devices.

Daily Chain Setup – The Onelink Connects are wired directly together in a single chain. This configuration is useful in systems without an available switch but incorporate a wired backhaul setup

With Onelink Connect, the administrator of the network can set bedtimes for users on the network. During the selected bedtime period, the users Internet access is paused. Follow the below steps in the Onelink Home app to set bedtimes.

Tap People

Select the user you want to manage

Tap Bedtime

Enable the respective bedtime by tapping the toggles next to “Weeknights”/“Weekend”
NOTE: The Time Zone is managed under Settings, the time zone defaults to the time zone of the mobile device using the Onelink Connect App

True to First Alert’s legacy of home safety and protection, the system places a premium on security by creating a closed, private network to help detect and prevent cyber-threats and hacks. The technology scans every outbound connection from the network to analyze URLs and IP addresses to detect malicious traffic and infected machines. Users are notified of any potentially suspect activity and, if restricted settings are enabled, it can block any questionable content.

The Emergency Override feature works with the Onelink Safe & Sound to automatically override screens on most smart TVs, tablets, and smart phones connected to Onelink Connect in the event of a smoke or carbon monoxide emergency.

If your Environment Monitor hasn't been added to a Onelink Account, follow these instructions to add it:
Download the Onelink app.
Choose the Onelink product you purchased
Follow the instructions in the app to install and set-up

To download the Onelink App, you must using an iOS device running on iOS 9.0 or later. We recommend updating to the latest version of iOS to ensure you have any HomeKit updates that have been released by Apple.

Verify you are either scanning or entering in the correct pairing code. If you cannot get the unit to Pair force close the app. IF YOU ARE USING iCloud YOU MUST ALSO TURN ON Apple Key Chain in your Settings. Then swipe away the Onelink Home App and start again after the pushing the alarm test button 3 times to reset the alarm. Retry the pairing process now from the beginning.

First verify you are on a 2.4GHz Network and not 5G network. The connection to WIFI should take no longer than 30 secs if stuck on “joining” Force Close the app, 3 button reset the Device and try to pair again.
Also, on the “Activate Device” screen, wait until the units has flashed blue before going to the next step.

Power off the iOS device and after short period (a few seconds) power it back on. Start Onelink Home app and repeat step where error occurred. If error is still occurring try the following: Please Sign Out from iCloud (Settings > iCloud > Sign Out) Try to log back into iCloud again. If this does not work, you will need to be signed out of iCloud to continue the process. Then sign back into iCloud.

The white LED lights on the Onelink alarm not only provide a nice glow to light up your route, but they also indicate that the alarm is receiving AC power. You can adjust the brightness level of the light ring through the Onelink app but you cannot turn it off. If the white LED is turned off, it indicates your alarm is running off of battery backup.

Your Onelink Environment Monitor requires AC power and battery backup. You must activate the battery backup by unscrewing the cap off the device and pulling on the plastic tab. You will have two (2) minutes to activate both sources of power upon on-boarding. Full instructions are in the app and manual.

Your Onelink Environment Monitor requires AC power and battery backup. You must activate the battery backup by unscrewing the cap off the device and pulling on the plastic tab. You will have two (2) minutes to activate both sources of power upon on-boarding. If the device times out after two (2) minutes without both AC power and battery activation, the light ring will glow blue and it will chirp. Reset the device by pushing the test/silence button three (3) times, then make sure both sources of power are activated and begin the pairing process with the app.

This means you must be in WiFi range (approx. 10 - 50 ft. max) of the Device to use any mobile functions. If error stills occurs, when you move closer to environment monitor, force close the app and restart it.

For best performance of Siri utterances, commands often require your Wi-Fi and BLE to be enabled on your iOS device. Often users may need to go into iPhone settings ->General -> then Siri and toggle OFF, then On for Siri and try the commands again.

When you ask Siri a question, take note of how Siri is spelling out your request on your iOS device. How is Siri spelling your Environment Monitor’s Room name? For example, if you have two different Environment Monitors, Siri may not be able to distinguish between “What’s the temperature in the Environment Monitor 2?” and “What’s the temperature in the Environment Monitor too”. If the l atter is what Siri hears, Siri won’t be able to recognize that question. You may need to change the name of the room to limit any homonym words from being recognized by Siri.

Your iPhone or iPad can receive notifications in the event your Onelink Environment Monitor detects temperature and humidity out of range, low level CO and CO alarm. For a CO emergency, following the in home alarm sounding the alert and identifying the possible hazard and location, notifications will be sent to your mobile devices in the event you are away from home.
If you want these alerts and are not getting them, follow some of these steps.

Assure your app is set for receiving push notifications. Navigate to each alarm setting and assure the receive push notifications is toggled “on” for each alarm.

Assure The notifications is set to “on” in your Onelink Home app in the iPhone settings

Assure your wireless router is operating

If you are still not receiving notifications, contact our support team.

HomeKit-enabled accessories can be shared with other users. Once you have your accessory setup in the app, you can invite other people to share control of these accessories using iCLoud. Visit https://support.apple.com/en-us/HT204893for more information about HomeKit.

You must be on the same Wi-Fi network to control and adjust your Environment Monitor’s settings. If you have an Apple TV 3rd Generation or later, you can control and adjust your accessory’s settings remotely. Use the same Apple ID on your iOS device as the Apple TV.

For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.

The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.

If your device is alarming or if you received a push notification due to an emergency event simply press and hold the silence button on the product or press and hold the silence button within the Onelink app. If you are using the app to silence the alarm, you must be within range of the alarm to silence it.

The environment monitor requires a battery backup to be installed. The monitor comes with a CR2 battery preinstalled for backup uses only in the event of AC power loss. When the device is running on battery only it will act as a CO detector only. when the battery is low, replace it immediately.

If the unit alarms and you are not testing the unit, it is warning you of a potentially dangerous situation that requires your immediate attention. NEVER ignore any alarm. Ignoring the alarm may result in injury or death. Refer to the manual to identify the LED color cue.

The silence feature can temporarily quiet an unwanted alarm for several minutes. This feature is intended to temporarily silence the horn while you identify and correct the problem. Do not use the Silence Feature in emergency situations. It will not correct a CO problem. Please also note that as regulated, alarm conditions that are too high cannot be silenced.

The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.

It is likely that the reason your smoke environment monitor keeps chirping and beeping is that the battery is low . Five (5) chirps indicates the End of Life. If your product is in End of Life mode, replace the device immediately. If you hear three (3) chirps, this could mean the device is in a malfunction mode. If your device is in malfunction mode please contact customer support to help troubleshoot. Other reasons your device may be chirping are as follows:

A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.

Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.

For CO Alarms, the National Fire Protection Association (NFPA) recommends that a CO Alarm should be centrally located outside of each separate sleeping area in the immediate vicinity of the bedrooms. For added protection, install additional CO Alarms in each separate bedroom, and on every level of your home.

The Onelink Enviroment Monitor with battery backup is designed to provide backup emergency power in the event of AC power outage and is not intended to operate the alarm for extended periods of time.
IMPORTANT!
The battery back-up is designed to provide emergency power to the CO Alarm for 7 days. Actual back-up time depends on the strength (freshness) of the battery. The battery back-up will not work unless a good battery is properly installed.

This device monitors CO at low levels (9-30ppm) for those who may be at greater risk such as infants, elderly, pregnant women and those with respiratory concerns.
If your device detects low level CO, you will receive a push notification.
Fuel-burning appliances like:portable heater, gas or wood burning fireplace, gas kitchen range or cooktop, gas clothes dryer.
Damaged or insufficient venting:corroded or disconnected water heater vent pipe, leaking chimney pipe or flue, or cracked heat exchanger, blocked or clogged chimney opening.
Improper use of appliance/device: operating a barbecue grill or vehicle in an enclosed area (like a garage or screened porch)
Transient CO Problems: "transient" or on-again-off-again CO problems can be caused by outdoor conditions and other special circumstances.
According to some medical research, ongoing exposure to carbon monoxide levels as low as 9ppm for eight hours during light or moderate exercise can generate carboxyhemoglobin levels above 25% which can affect health.

Verify you are scanning or manually entering the correct ID number. If you cannot get the unit to Pair via IP, perform a 5 button reset. Also please request the error code (if known) when experiencing pairing related questions.

The connection to WIFI should take no longer than 30 secs. If stuck on “joining” Force Close the app, 5 button reset the device and try to pair again. Verify the caller is on a 2.4GHz network and not 5G network.

It is likely that the reason your smoke alarm keeps chirping and beeping is that the battery is low. Whenever your smoke alarm keeps chirping, replace the battery immediately.

A different device or appliance such as a security system, monitor, carbon monoxide alarm, or other device which has a similar low battery or alert signal.

Some of the same factors that cause unwanted alarms can cause intermittent alarms: dust and insects in the alarm or power interruptions in hardwired alarms.

Improper wiring on AC or AC/DC smoke alarms. AC alarms will chirp every 5 seconds if the interconnect wire is grounded. The orange interconnect wire should NEVER be grounded; it should only be used to interconnect other smoke alarms or compatible devices.

It is important that you frequently test your smoke alarms. When you are testing your smoke alarm, there are a number of reasons why the alarm might not sound:

You may not be holding the test button down long enough. Try holding it down for up to 10 seconds (20 seconds on photoelectric models).

Your battery may not be installed properly or snapped all the way in place. Even if the alarm sounded briefly when the battery touched the terminals, you still need to make sure it is snapped securely in place. If the battery is loose, in cannot power the smoke alarm properly. After installing new batteries, be sure to test your smoke detector.

Your AC power may not be on. AC and AC/DC units will have a power indicator light (red or green) that shines continuously when they are receiving electrical power.

If you have a 10-Year model, the smoke alarm may not have been properly activated. If the tab broke away before the alarm was activated, you can use a toothpick to move the switch over to test the alarm.

It is normal for smoke alarms to go off and sound briefly (up to 5-10 seconds) when you install a new battery or when they are powered up. If the alarm continues to go off and no smoke is present, the cause may be one of the following:

There may be insufficient battery power, try new batteries.

Problems with voltage or insufficient electrical power (brown out) may cause a continuous weak sounding alarm. For AC or AC/DC models, temporarily disconnect power at the service panel until the brown out is over. If you do not restore the AC power, your smoke alarms cannot warn you of a fire.

Incompatible warning device. If an incompatible alarm or auxiliary device is linked into a series of AC or AC/DC smoke alarms it may cause the system inadvertently go off.

There are a number of possible causes for your smoke alarm to keep chirping even with a new battery.

It is possible that your smoke alarm "silence" button was pushed by mistake. The alarm will now "chirp" once a minute for up to 15 minutes before resetting.

Are you sure it's the smoke alarm? Funny to ask, but other devices have similar low battery chirps or warning tones.

Your "new" batteries may not be fresh. If batteries are stored, especially in cold areas like refrigerators, they lose their charge more quickly. Always check the freshness date on the package when buying new batteries. Keep plenty of replacement batteries on hand so that you are sure to always be protected by your smoke alarms.

It is important that you have the proper placement for your smoke alarms. Install your alarms at least 20 feet from appliances like furnaces and ovens, which produce combustion particles. Alarms should be at least 10 feet from high humidity areas like showers and laundry rooms, and at least 3 feet from heat/AC vents. Be sure to install a smoke alarm in each bedroom, one at the top of each stairwell, and one on every level.

Check your User's Manual or the nameplate on the back of the alarm. Different smoke detectors use different kinds of batteries - 9V, AA, AAA - it all depends on the particular model you have. Use quality batteries like lithium smoke detector batteries - having plenty of power is worth any extra cost. Never use rechargeable batteries because they may not always provide a consistent charge.

Actual battery service life depends on the particular design of your smoke or carbon monoxide alarm and the environment in which it is installed. All kinds of alarm batteries specified in the users manual are acceptable replacement batteries. Regardless of the manufacturer's suggested battery life, you MUST replace the batteries immediately once the unit starts "chirping" (the "low battery warning"). It is recommended that you change the batteries in your alarms when you change your clocks for daylight saving time. Also consider replacing your current alarms with 10-Year Life alarms that never require a costly battery replacement for the ten year life of the alarm. This 10-Year series is available in smoke, carbon monoxideand combination

Smoke alarms have a limited life. Although each smoke alarm and all of its parts have passed many stringent tests and are designed to be as reliable as possible, any of these parts could fail over time. Therefore, you must test the devices weekly. The unit should be replaced immediately if it is not operating properly. The performance of smoke alarms older than 10 years is simply not reliable. To ensure your family's safety, all carbon monoxide and smoke/CO combination alarms need to be replaced every 5-7 years. All smoke alarms need to be replaced every 10 years.
If it's time to replace your alarms, consider the NEW 10-Year Life series and never have to worry about a battery replacement for the life of the alarm. 10-Year alarms are available in smoke, carbon monoxideand combination

There are generally two types of smoke alarms - ionization smoke alarms and photoelectric smoke alarms. Smoke particles of a varying number and size are produced in all fires. Ionization smoke alarms are generally more sensitive than photoelectric smoke alarms at sensing small particles, which tend to be produced in greater amounts by hot, flaming fires, that are consuming combustible materials rapidly and may spread quickly. Sources of these fires may include paper burning in a wastebasket, or a grease fire in the kitchen. Photoelectric smoke alarms are generally more sensitive than ionization smoke detectors at sensing large smoke particles, which tend to be produced in greater amounts by smoldering fires, which may smolder for hours before bursting into flame. Sources of these fires may include cigarettes burning in couches or bedding. For maximum protection, use both types of technology, such as in the Dual Sensor Smoke Alarm, on each level and in every bedroom of your home.
Read moreabout choosing the right alarm, where to place home safety products and other fire safety information.

The phrase "Move to Fresh Air" that is printed on the face of newer carbon monoxide alarms is a reminder to move all family members to a well ventilated area with fresh air if the alarm sounds. Please note that this does not mean that you should unplug or move the CO alarm itself. When an alarm sounds, make sure that everyone in the building is evacuated to an area with fresh air.

Silence the alarm. Move everyone immediately to fresh air-outdoors or by an open door or window. Do a head count to check that all persons are accounted for. Call your emergency services, fire department, or 911 and tell them your carbon monoxide alarm has triggered.Do not re-enter the premises or move away from the open door or window until the emergency services responder has arrived, the premises have been aired out, and your carbon monoxide alarm remains in its normal condition.

A First Alert carbon monoxide alarm life span is warranted for 5 years. After 5 years any alarm should be replaced with a new CO Alarm. Alarms may have an actual life span that is shorter due to environmental conditions and may need to be replaced sooner. Test them weekly and if a problem arises while still under warranty, please
contact Consumer Affairs, 3901 Liberty Street Road Aurora, IL 60504 or 800-323-9005 7:30AM-5:00PM CST,
for a replacement. Batteries should be replaced as needed for those alarms requiring them.

On First Alert carbon monoxide alarms, the red light flashes to show the CO alarm is properly receiving battery power. If you do not see the red light flashing, change the batteries in the alarm immediately.

Do not unplug your alarm! A First Alert plug-in carbon monoxide alarm will only reset when it is receiving electricity. Press and hold the Test/Silence button for 5 seconds to quiet a plug-in alarm while ventilating. You may have to do this numerous times to give the alarm time to reset.

The following procedure is the proper way to do a carbon monoxide alarm test - Press and hold the Test Button on the front of the alarm until the alarm sounds. Be sure you hold the button down long enough; it can take up to 20 seconds for the alarm to respond to the test.

Pressing the test/silence button is the only proper way to test the CO alarm. NEVER use vehicle exhaust or some other source of combustion fumes. Exhaust causes permanent damage and voids your warranty.

Do not remove the battery from your carbon monoxide alarm to silence or reset it. The carbon monoxide alarm is designed to reset automatically. Use the Test/Silence Button to quiet the alarm while the alarm is resetting. Leave the battery in your carbon monoxide alarm.

To troubleshoot the FCD3 and SC01 units, check the user's manual to make sure the correct 9-volt battery is installed. If the battery is correct, then the problem is with the sensor and the alarm will have to be replaced

In the First Alert family of carbon monoxide alarms, an 85-decibel alarm will sound when carbon monoxide reaches the alarm level. Some of our carbon monoxide alarms have lights to indicate if the alarm is in early warning or full alarm. Check your user's manual to determine how your carbon monoxide alarm works.

Actual carbon monoxide alarm battery life depends on the specific carbon monoxide alarm and the environment in which it is installed. Batteries specified in the users manual are the only acceptable replacement batteries. Regardless of the manufacturer's suggested carbon monoxide alarm battery life, you MUST replace the battery immediately if the unit starts "chirping" to signal the end of its battery life. It is recommended that you change the batteries in your alarms when you change your clocks for daylight saving time.

If your carbon monoxide alarm keeps chirping, the battery may be low or weak. On First Alert carbon monoxide detectors, check to see if the battery light is yellow or green. If the alarm is chirping and the light is yellow, it means the battery is low. The way to get a carbon monoxide alarm to stop chirping is to replace the battery.

With all First Alert plug-in carbon monoxide alarms, any time there is a power outage, brownout, surge or other problem with the power, the alarm goes through a power up cycle. The flashing on your plug-in carbon monoxide alarm should stop after 5 minutes, then the light will stay a steady green..

No, the test/silence button only tests or silences the carbon monoxide alarm. To reset the alarm, the unit needs fresh air and time to burn the contamination off the sensor. Push and hold the silence button for 5 seconds to silence the alarm while contamination is being burned off the sensor. You may need to do this a number of times to give the carbon monoxide alarm enough time to reset.

It is very important to install carbon monoxide alarms near or in each separate sleeping area. Many states now require that a carbon monoxide alarm is placed in each bedroom. For added protection, placement of an additional carbon monoxide alarm at least 15-20 feet away from the furnace or fuel burning heat sources is recommended. Also, install carbon monoxide alarms at least 10 feet from sources of humidity like bathrooms and showers. In two story houses, install one carbon monoxide alarm on each level of the home. If you have a basement, carbon monoxide alarm placement is recommended at the top of the basement stairs.

Do not install carbon monoxide alarms in garages, kitchens, furnace rooms, or in any extremely dusty, dirty, humid, or greasy areas. Do not install alarms in direct sunlight, or areas subjected to temperature extremes. These include unconditioned crawl spaces, unfinished attics, un-insulated or poorly insulated ceilings, and porches. Carbon monoxide alarms should not be installed in outlets covered by curtains or other obstructions. Do not install in turbulent air-near ceiling fans, heat vents, air conditioners, fresh air returns, or open windows. Blowing air may prevent carbon monoxide from reaching the CO sensors.

So how many carbon monoxide alarms should you have in your home? The National Fire Protection Association (NFPA) recommends that you should have a carbon monoxide alarm centrally located outside of each separate sleeping area in the immediate vicinity of the bedroom. For added protection, you should have additional carbon monoxide alarms in each separate bedroom and on every level of your house, including the basement. Some states now require that you have a carbon monoxide alarm in each bedroom of the house. If you install only one carbon monoxide alarm in your home, locate it near or in your bedroom.

Carbon monoxide weighs about the same as air and distributes evenly throughout the room/house. When you decide where to install a carbon monoxide alarm, choose a location where the carbon monoxide alarm will stay clean and out of the way of children or pets. It is important to refer to your user's manual for specific installation requirements as to where to install your carbon monoxide alarm.

Carbon monoxide (CO) is a by-product of incomplete combustion. Common causes of carbon monoxide production can be gas or oil appliances like a furnace, clothes dryer, range, oven, water heater, or space heaters that are not working properly. When appliances and vents work properly, and there is enough fresh air in your home to allow for complete combustion. In these typical conditions, trace amounts of CO produced by these sources are typically not dangerous. However, there are common conditions that can cause CO levels to rise quickly:

Appliance malfunction, i.e. the heat exchanger on your furnace cracks

Vent, flue, or chimney is blocked by debris or even snow

Fireplace, wood burning stove, charcoal grill or other source of burning material is not
properly vented

Vehicle is left running in an attached garage and carbon monoxide seeps into the house

Several appliances running at the same time and competing for limited fresh air can be a cause of carbon monoxide buildup. This condition can result in incomplete combustion and produce CO, even if all appliances are in good working condition.

Carbon Monoxide (CO) is an invisible, odorless gas that is a common by-product of incomplete combustion. Carbon monoxide is produced when fossil fuels like wood, coal, charcoal, gasoline, kerosene, natural gas, or oil burn. Because of the way that your body reacts to carbon monoxide, it is a deadly gas that must be avoided to prevent poisoning.

Carbon monoxide is not heavier than air. The diffusion of carbon monoxide in air is relatively even, meaning that a source of carbon monoxide can distribute the gas evenly throughout the room and house. When installing a carbon monoxide alarm, choose a location where the alarm will stay clean, and out of the way of children or pets. See User's Manual for specific installation requirements.

The symptoms of carbon monoxide poisoning are important to be able to recognize. If you suspect that you or someone else are experiencing sickness as the result of exposure to carbon monoxide, get to a well-ventilated area immediately and contact emergency services. Symptoms of mild carbon exposure can include: slight headache, nausea, vomiting, fatigue, flu-like symptoms. Symptoms of medium carbon monoxide exposure can include: throbbing headache, drowsiness, confusion, fast heart rate. Symptoms of high exposure to carbon monoxide can include: convulsions, unconsciousness, heart and lung failure. Exposure can lead to brain damage and death.

Carbon monoxide can be extremely dangerous because CO robs your blood of oxygen. When you inhale carbon monoxide, it bonds with the hemoglobin in your blood, displacing life-giving oxygen. This produces a toxic compound in your blood called "Carboxyhemoglobin" (COHb) which is the source of carbon monoxide poisoning. Over time, exposure to CO can make you feel sick or worse, victims exposed to sufficiently high levels of carbon monoxide can suffer brain damage, or even die. According to the Journal of the American Medical Association (JAMA), 1500 people die each year because of carbon monoxide poisoning, and another 10,000 become ill. Carbon monoxide is dangerous since you can't see, smell, or taste the gas. Because you can't sense it, carbon monoxide can poison you before you even know it's there.

If your carbon monoxide alarm went off, it detected a dangerous level of CO gas. Here are some reasons why a responder may not find CO during an investigation:

Carbon monoxide gas dissipated in fresh air. If windows and doors open before a responder arrived, the same concentration of CO gas may no longer be present. Be safe first and vent dangerous carbon monoxide gas to the outside. The responder can try to recreate the conditions.

The alarm may have been caused by an on-again, off-again problem. CO alarms measure gas exposure over time, so the exact conditions that cause an alarm may be difficult to duplicate in an investigation.

No, a single function carbon monoxide alarm reacts to carbon monoxide only. To detect explosive gas, you need an explosive gas detector. Different kinds of explosive gas can be detected and it is recommended that any home that utilizes natural or propane gas have at least one explosive gas leak detector.

First Alert does make an RV carbon monoxide alarm. However, this is a specially designed carbon monoxide alarm for RV use. Only models that hold an RV listing are approved for use in recreational vehicles (CO250RVA & CO400MRVA). All other models are designed for residential use only.

First Alert carbon monoxide alarm SensorPack Modules are no longer available at retail stores. If your alarm is under 10 years old (check date printed inside battery drawer), please call Consumer Affairs at 800-323-9005 for assistance.

BRK Brands, Inc. will honor the Limited Warranty set forth above for all lithium batteries sealed and integrated into its 10 year smoke alarms at no cost to the consumer, including shipping and handling. BRK Brands, Inc. makes no warranty, express or implied, written or oral, including that of merchantability or fitness for any particular purpose with respect to batteries sold with smoke alarms which are not sealed, integrated lithium batteries.

The First Alert models ZSMOKE & ZCOMBO will operate as standalone premium battery-powered photoelectric smoke and photoelectric smoke and CO alarms respectively when not connected to a compatible system. When the users’ Iris Hub ceases to function and is shut down by Lowe’s the primary change will be that users will not receive remote notifications. Iris customers pursuing the online redemption process through https://www.irisbylowes.com are encouraged to consider Ring Alarm Security Kit or SmartThings Hub if they choose to maintain compatibility with First Alert models ZSMOKE and ZCOMBO. These alarms will need to be paired to these products according to the instructions provided by Ring and SmartThings.

First Alert Wireless Interconnect is a complete integrated wireless smoke alarm and carbon monoxide alarm system. As with hardwired units, NFPA states that up to 18 total units can be interconnected (RF or hardwired) with a maximum of 12 of those being smoke alarms and the balance carbon monoxide alarms. Take maximum advantage of the flexibility and protection that a First Alert Wireless Interconnect integrated wireless alarm system can provide.

It is important to follow these steps carefully when programming your First Alert Wireless Interconnect smoke detectors. TO PROGRAM FIRST ALARM:

Insert 2 AA batteries. Alarm will say: "Welcome, First Alert® Smoke Alarm." It will then say "No location programmed" if this is the first time the device has been activated, or "[Location, example: "Basement"] location programmed" when changing batteries. The Wireless Interconnect detector will then say "To select location, press and hold test button now."

Press & Hold Test Button if you would like to program the location or change the location of the alarm. Release button after alarm responds. Alarm will say: "To save location, press and hold test button after location is heard." The Wireless Interconnect smoke detector will list locations.

After you hear the location of where you are placing the Alarm, Press & Hold the Test Button. Alarm Will Say: "[Location, example: "Basement"] location saved." If no location is chosen: "No location saved." Your Alarm has now been programmed for the location of your choice.

ADDING AND LINKING ADDITIONAL Wireless Interconnect ALARMS NOTE: To create your integrated smoke detector system, steps 1 through 3 below need to be completed within two minutes. If more than two minutes pass, the green power LED will stop blinking. Simply open the battery drawer of the second detector and repeat steps 1 through 3.

Insert the batteries into the battery drawer of the next detector. DO NOT CLOSE THE DRAWER.

Press and hold the test button and then close the battery drawer.

Once you hear the unit chirp, release the test button. The green power LED will start to blink indicating the Wireless Interconnect detector is waiting for program data from one of the other existing Wireless Interconnect alarms that are already set up.

Yes, the First Alert Wireless Interconnect alarms use photoelectric smoke sensors. Photoelectric sensor technology is more nuisance resistant around kitchens and bathrooms, which traditionally are more prone to nuisance alarms from cooking smoke and steam from showers. Some areas of the country require photoelectric alarms near high nuisance areas like kitchens and bathrooms.

In all First Alert Wireless Interconnect alarms, there are two silence features: Alarm Silence can quiet nuisance alarms for several minutes. Low Battery Silence can temporarily silence the low battery chirp for up to eight hours before replacing the battery. This is a key feature when the low battery chirp begins in the middle of the night and you do not have any replacement batteries. You can quiet the chirp and then replace the batteries when it's more convenient.

Each First Alert Wireless Interconnect alarm requires 2 "AA" batteries. This includes smoke alarms and combination smoke and CO alarms, including the battery operated alarms and the hardwired alarms with battery backup.

First Alert Wireless Interconnect is a complete integrated wireless smoke alarm and carbon monoxide alarm system. As with hardwired units, NFPA states that up to 18 total units can be interconnected (RF or hardwired) with a maximum of 12 of those being smoke alarms and the balance carbon monoxide alarms. Take maximum advantage of the flexibility and protection that a First Alert Wireless Interconnect integrated wireless alarm system can provide.

First Alert Wireless Interconnect smoke alarms operate on a "mesh network" to integrate smoke alarms for better safety and response in an emergency. All of the First Alert Wireless Interconnect alarms send, receive and resend the initiating alarm's signal. Why is this important? Let's say the signal is blocked from reaching the master bedroom alarm either by distance or some obstruction in the home. With First Alert Wireless Interconnect, the mesh network of alarms re-routes and resends the signal via the other alarms, providing a greater chance all alarms will receive the signal. The "mesh network" is a more reliable means of wireless communication.

The First Alert Wireless Interconnect integrated smoke alarm system automatically links through the software using 65,000 security code combinations. This eliminates manual dip switch programming saving confusion and time when installing. With First Alert Wireless Interconnect there is an extremely small chance of a duplicate code being programmed in an adjacent home, ensuring that your wireless integrated smoke alarm system should not receive interference from another system nearby.

It is important to understand the difference between rechargeable fire extinguishers and non-rechargeable fire extinguishers. Non-rechargeable fire extinguishers are intended for one time use only. If you use your non-rechargeable fire extinguisher even once, you must replace it. It will not be effective in fighting a fire. Never test a fire extinguisher by using it. Once used, it will gradually lose pressure and will not be fully charged for use in an emergency. Rechargeable fire extinguishers are intended to be recharged once they are used, or when it loses pressure over time. Once a year or according to your local fire codes, rechargeable fire extinguishers in business or commercial applications should be serviced by a certified fire equipment dealer, in accordance with the service manual and as identified on the fire extinguisher label. If it is discharged, a rechargeable fire extinguisher must be refilled by a certified fire equipment dealer regardless of how much of the contents were used.

If a fire extinguisher pressure gauge shows that the charge is in the red zone, a disposable fire extinguisher should be replaced. If it is a First Alert disposable fire extinguisher that is still under warranty, contact Consumer Affairs at 1-800-323-9005 for warranty service. Please note that you must completely empty the unit before shipping, turn the extinguisher upside down and the agent will run out. Since the unit is no longer pressurized, no shipping precautions are necessary. If any of your rechargeable fire extinguishers show a pressure gauge reading in the red, they should be taken to a local fire extinguisher service business to be recharged and serviced if necessary. If it is a First Alert rechargeable fire extinguisher that is still under warranty, contact Consumer Affairs at 1-800-323-9005. Please Note: If you trigger-test a First Alert fire extinguisher, your warranty will be void.

Non-rechargeable fire extinguishers generally have a 6 year life expectancy. Keep in mind life expectancy depends on a number of factors. A fire extinguisher should be tested weekly according to the user's manual. As long as the pointer is in the green area or the pin indicator pops back up when pushed, the extinguisher is properly pressurized and ready to use.

For rechargeable fire extinguishers, as long as the needle is in the green, the fire extinguisher is fully pressurized. If you have discharged a non-rechargeable fire extinguisher, it is recommended that you replace the unit.

If you have an unused disposable fire extinguisher and the pin does not pop back up, the unit should be replaced. If it is a First Alert Fire Extinguisher and it is still under warranty, contact Consumer Affairs at 1-800-323-9005 for warranty service. Please note: if you have trigger-test your First Alert disposable fire extinguisher, your warranty will be void.

A fire extinguisher can be stored in an automobile if the ambient (usual/average) temperature does not exceed the UL Rating listing in the owners' manual (usually -40 to 120 degrees F.) First Alert® makes auto fire extinguishers specifically designed for easy mounting and storage in your automobile or vehicle.

A modern fire extinguisher can be stored horizontally. The contents are under pressure, and the angle of storage will not cause the system to leak. Proper fire extinguisher storage includes using the appropriate mounting brackets, and being sure that you do not allow for your fire extinguishers to freeze. It is also proper to be sure to store your fire extinguisher within easy reach of areas where there is more fire danger, such as within easy reach of the kitchen stove, or near the door of your garage.

While a fire extinguisher mounting bracket is included on some First Alert fire extinguishers, mounting hardware is not included. Depending where the fire extinguisher will be installed (wood, metal, drywall), different hardware is needed (wood screws, metal screws, toggle/anchor screws). These are readily available at your local hardware store.

To determine the date of a fire extinguisher manufacture, you can typically find the year of manufacture on the UL nameplate. On First Alert fire extinguishers, the UL nameplate is the label on the fire extinguisher canister. The date of manufacture can be found next to the Underwriters Laboratories logo.

Unfortunately First Alert cannot send a replacement safety tag. Proper tagging is a critical component of a fire extinguisher meeting proper safety standards. The fire extinguisher's safety tag is installed at the factory, or by a certified service person after confirming the integrity of the fire extinguisher. Contact your local fire extinguisher service provider to confirm the integrity of your extinguisher first.

While a fire extinguisher mounting bracket is included on some First Alert fire extinguishers, mounting hardware is not included. Depending where the fire extinguisher will be installed (wood, metal, drywall), different hardware is needed (wood screws, metal screws, toggle/anchor screws). These are readily available at your local hardware store.

Do not test a fire extinguisher by discharging it at all. If you do discharge any amount of product to test your First Alert® fire extinguisher, your warranty will be void. This is not the recommended way to check your fire extinguisher. If any amount is discharged, the unit should be replaced. The recommended way to test fire extinguishers with the pressure pin on top is to press in the pin. If it pops back up, your extinguisher is still pressurized. On models with a pressure gauge, if the needle is in the green, the unit is pressurized.

Proper fire extinguisher use is easy and straightforward. Some people believe that when used, a fire extinguisher will be difficult to handle or have a heavy "kick-back" effect. Neither is true. If you ever have to use a fire extinguisher to fight a small fire, remember the P.A.S.S. system - PULL the pin, AIM the extinguisher at the base of the fire, SQUEEZE the handle or trigger, SWEEP from side to side.

Fire extinguishers are classified by fire type. The A, B and C rating system defines the kinds of burning materials each fire extinguisher is designed to fight. The numbers in front of the A, B, or C indicate the rating for size of the fire the unit can extinguish. Using the wrong type of fire extinguisher can do more harm than good. Make sure you understand which fire extinguisher to use on each class of fire.

Class A rating: The agent/powder is suitable for fighting small fires involving wood, paper, cloth, rubber, and some plastics.

Class B rating: The agent/powder is suitable for fighting small fires involving grease, oil, gasoline, kerosene, and other flammable liquids.

Class C rating: The agent/powder is suitable for fighting small fires in "live" electrical equipment.

The overall technique of using the Tundra Fire Extinguishing Spray is similar to that of a traditional fire extinguisher. Aim the Tundra at the base of the fire and sweep from side to side at the bottom of the flames. One of the key advantages of the First Alert Tundra Fire Extinguishing Spray is its ease of use and intuitive design, providing consumers quicker response time in the event of a fire. Unlike traditional fire extinguishers, the First Alert Tundra Fire Extinguishing Spray can be operated with one hand vs. two, providing the user more control.

Safety comes from knowing that you have the right products to protect your family. If you discharge the Tundra Fire Extinguishing Spray, you can't be sure how much remains in the can. Because you want to make sure you have enough product to extinguish another fire, it is recommended a new can be purchased.

When using on a fire, all the contents of the Tundra Fire Extinguishing Spray should be used to help prevent the flame from re-igniting. Since cleanup of the fire extinguishing discharge is so easy, use the entire product, just to be safe. Additionally, it is recommended that you should replace your Tundra™ once you have partially used it so that you can be sure to have enough fire extinguishing spray to protect your home in the future.

Tundra Fire Extinguishing Spray should be stored between 32-104ºF. Fire protection groups recommend placing a fire extinguisher on every level. Tundra is small and powerful, great for storing where small fires commonly occur, the kitchen, garage, office, basement and near bedrooms.

The First Alert Tundra Fire Extinguishing Spray is effective on common kitchen and household fires including paper, fabric, wood, cooking oils, and electrical fires. Simply point and spray this easy to use fire extinguishing product from First Alert.

Cleanup of the fire extinguisher discharge from the Tundra Fire Extinguishing Spray is easy and safe. After the area is cooled, simply wipe with a damp cloth - cleanup couldn't be easier! Unlike many other kinds of fire extinguishers, the Tundra Fire Extinguishing Spray is easy and safe to clean up.

The Tundra Fire Extinguishing Spray is designed to be used with small fires. Hold the can safely 3-4 feet from the fire and aim the spray at the bottom of the flames. Spray from side to side and discharge the entire contents of the extinguisher so you can be certain the fire is out.

Method 1 Visual Sampling is the recommended method and involves taking a sample of a visual mold growth. Method 2 Bulk Sampling allows you to take a sample of material (carpet, pad, tile, wood floor, etc.) and test for the presence and/or type of mold. It is $10.00 for each bulk sample sent and 3 bulk bags are included with this kit.

This test is not intended to replace a professional inspection by an accredited commercial laboratory. The lead test kit will detect high levels that exceed government guidelines but no guarantees are intended or implied.

Other toxic metals can give a positive response. If copper or bismuth is present, it is indistinguishable from lead in this test. This is of little concern as these elements are not usually present in the items that can be tested with the kit. If the items were properly manufactured, they would not release these toxic metals in amounts that would give a positive response using this testing procedure.

Perform all testing in a well-ventilated area, even outdoors if possible. Try and avoid contact with the indicator solution and wash hands with soap and water after handling items which have been tested positive for lead.

According to the EPA, initial short term testing should be conducted in the lowest lived-in area of your home. Follow-up testing should be conducted in the same location as the initial short-term measurement.

Do not use the Radon Gas Test Kit near heat or air conditioning registers, fans, or other places where it will be subjected to constant moving air. Keep it out of direct sunlight, away from heated sources, places of high humidity and out of the reach of children.

According to the Centers for Disease Control (CDC) six varieties of mold are common and three can produce toxins harmful to humans. Spores easily spread through the air, acting like seeds forming new colonies under the right conditions. They act as irritants and can produce such symptoms as sneezing, watery eyes, nasal stuffiness and other similar allergic reactions. Individuals sensitive to mold may also experience fever, shortness of breath and wheezing. Some people with chronic illnesses such as obstructive lung diseases may develop mold infections in their lungs.

The risk of long-term exposure to radon is lung cancer. The EPA has estimated that there are between 5,000 and 30,000 radon-related lung cancer deaths each year, and that radon is the #1 cause of lung cancer in non-smokers. Since there are no “symptoms” of lung cancer in the early stages, and there may be a “lag time” of between 10 and 40 years between initial exposure to radon and onset of the disease, there are no clues as to whether or not the “daughters” are destroying cells in your lungs at this very moment. Because radon is invisible, odorless and tasteless, the only way to evaluate whether or not you face the risk of radon exposure is to test your home for radon.

There is a 6-year limited warranty on all escape ladders. If warranty service is required, do not return the product to your retailer. Contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm Central Standard Time, Monday through Friday. Make sure you have the model number and date of purchase available when calling.

Store the ladder where it can be immediately accessed – near the window, under a bed, or in the front part of a closet. Make sure nothing blocks you from reaching the ladder. In a fire you have limited time to react and take action. Store the ladder in its original box to keep it from becoming tangled.

The window should be at least 20 inches wide and 32 inches high to give you enough clearance to exit safely. The windowsill width should be between a minimum of 6 inches and a maximum of 10 inches. Also make sure you measure the windowsill from outside to inside. Do not use the ladder on windowsills that are too large or too small for the hooks, damaged or weak, or blocked by furniture or security devices (grilles or bars). From the outside of your home, check below the window for any obstructions – trees, plants, bushes, windows, house fixtures, or any other objects in the direct path below the chosen window.

For the 2-Story Escape Ladder, use only from second floor windows no more than 16 feet from the ground. For the 3-Story Escape Ladder, use only from third floor windows no more than 26 feet from the ground.

There may be a plastic pin inside the safe that holds the dial in place during shipping. Simply turn the dial hard, forcing the plastic pin to break off and the dial will spin freely. If this does not work, spray some WD40 around the dial. If you are still experiencing issues, contact Consumer Affairs at 1-800-323-9005 for further assistance.

If your First Alert safe fails to operate because of a manufacturing defect, any time up to five (5) years from the date of original purchase, we will, at our discretion, repair or replace the unit at no charge to the original owner provided you return the product, shipping prepaid, to First Alert. You should contact Consumer Affairs Department at 1-800-323-9005 for prior authorization in advance and they will direct you on what steps to follow.

If your First Alert safe product is damaged by fire at any time while still owned by the original owner, we will replace it with a comparable model at no charge. Freight on the replacement unit is not included in the guarantee. You will need to provide us with the following information:

Name and address b. Model number and a photo of the burned unit c. Copy of the fire department, insurance or police report

U.L. stands for Underwriters Laboratories. This is a US-based independent testing facility that certifies various public safety products. They test First Alert Safes to ensure they meet stringent standards for performance as claimed.

The UL Classification on our fire safes is Classification 350 which means that during testing the interior of the safe will maintain a temperature of 350 degrees Fahrenheit or less. At this temperature the interior of the safe is cool enough so that paper does not char or burn. The 1-Hour Fire Safes will maintain this temperature in a fire with heat up to 1700°F for one hour, whereas the 2-Hour Fire Safes will maintain that temperature for 2 hours.

These safes are designed to be airtight to protect the contents during a fire. It is recommended that you open your safe at least twice a month to allow air circulation. We will also be happy to provide you with a silica gel pack, free of charge, which will help minimize the moisture. To receive a gel pack contact Consumer Affairs Department at 1-800-323-9005.

Please download and fill out the Notarized Statement of Ownership for Security System Override Passcodes, have it notarized, and fax it to our Consumer Affairs Department at 800-603-2878. We will then send you your request.

Make sure the P-510 Security Camera and TV are plugged in and the TV/VCR/DVR is tuner to the correct input channel. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.

If your P-510 Security Camera shows a flickering image move the camera or move any source of bright light away from the camera. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

If your DVR is rebooting automatically or stopping for several minutes after starting try the suggestions below. If you are still experiencing issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm, CST, M-F.

If the motion detection feature is not working either the setting is incorrect or the sensitivity is set too low. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.

You may experience a USB device error if the data being downloaded exceeds the capacity of the backup device, the backup device is incompatible, or the backup device is damaged. If you have further questions or concerns, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.

The remote control may not function properly is it is too far from the DVR, the batteries are dead or low, or the remote control is damaged (you can check by using the control on the DVR). If you have further questions or concerns, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.

Someone else may be setting the DVR or the Main Menu is open on the DVR. Either close the DVR configuration interface or exit the DVR. If you are still experiencing picture issues, contact Consumer Affairs at 800-323-9005, 7:30am-5:00pm CST, M-F.

Although the chipset is the standard NTSC 480, part of the resources are used for other internal functions and cannot be allocated to recording resources. A frame rate of 420 fps is the maximum that can be allocated.

3The username and password is case sensitive for the Skyport login. By default, the keyboard automatically capitalizes the first letter of the email username. Make sure you use the correct case (upper case or lower case) for your email to login.

Changing the thermostat to a preset schedule is not one of the skills that currently works with the Amazon Alexa and Onelink Thermostat. Keep checking the First Alert website for updates regarding added Alexa skills.

Regardless of the manufacturer’s suggested battery life, you MUST replace the battery immediately once the unit starts “chirping” (the “low battery warning”).
IMPORTANT!
The battery back-up is designed to provide emergency power to the CO Alarm for 7 days. Actual back-up time depends on the strength (freshness) of the battery. The battery back-up will not work unless a good battery is properly installed.

Onelink Safety is a smartphone app that brings family and friends together when it matters the most. For just $1.99 per month, you can send unlimited alerts allowing preselected contacts to access your location, personal information and communicate using in-app messages. With Onelink Safety, help is only one tap away.

Currently only English is available however, we are exploring development of future versions in other languages. In the current version, setup requires some knowledge of English, while some of the app’s functions are easy to understand thanks to graphics, such as the maps. App users will receive notifications when a new version is available for download or receive automatic downloads depending on your self-selected iPhone settings.

No, if you invite a contact that does not have a compatible smartphone device, they will not be able to accept the invite and receive your safety alerts. The app is currently not supported on: iPhone 4 or earlier. Android, Blackberry, Windows support is in progress.

The 5 second countdown will start and the alert will automatically be sent to your 5 Receivers once the countdown reaches 0. If you press cancel, the alert will not be sent to your Receivers and you will be brought back to the Send Alert screen.

Service:If service is required, do not return the product to your retailer. In order to obtain warranty server, contact the Customer Affairs Division at 1-800-323-9005. To assist us in serving you, please have the model number and date of purchase available when calling.
For Warranty Service return to: BRK Brands, Inc., 1301 Joe Battle, El Paso, TX 79936

First Alert has been protecting homes and families since 1958

First Alert began in 1958, when three friends set out to create a commercial smoke alarm. In the five decades since, we have continued to create innovative products, from the first residential smoke alarm to the first battery operated carbon monoxide alarm. By leading the home safety category through reliability, quality and innovation, we follow in the footsteps of our founders and make the world a safer place - one home, one family, one life at a time.