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From 1st October, every network we sell offers bill capping on Pay Monthly and SIM Only mobile contracts. This means you set the amount you or your family spend every month. See Billing Capping for more details.

FREE HEALTH CHECK

IS YOUR PHONE FEELING FLAT?Take our Free Health Check in store!

With our Free Health Check, we can test your phone’s battery and performance within minutes, and get it back up to speed.

How flat is your phone?

If it’s running out of battery quicker than usual, bring your device into store so we can give you a free check-up. We will be able to tell if your device has a battery fault, even if you bought it from somewhere else.

What’s in our Free Health Check?

Battery

Your phones battery life depends on the number of times you’ve charged it. Our team can check your device cycle count, and give you an idea of whether your battery needs replacing.

Apps

Most of the time, you’ll have poor battery performance because of applications running in the background. Our tests help us discover which applications are consuming the most battery life, so we can help show you how to close them.

Connectivity

A lot of people leave their WiFi, Bluetooth and GPS connections on, even if we’re not actively using them. Switching them off can avoid using unnecessary power, and help your battery last longer.

Get your Free Health Check in any Carphone Warehouse store!

All Carphone Warehouse stores offer a Free Health Check. and a 10 day turnaround time for battery replacement.Click here to find your nearest store.Select your device below and we will tell you how much a battery replacement will cost along, with where you can get a same day service.

* Our technicians are Apple-trained, so you can trust us with all your Apple devices. We use genuine Apple parts to deliver Apple-certified repairs. And only Apple-certified repairs are backed by Apple.

What else can we diagnose:

FAQs

Our system is specifically designed to access your system setting to read performance, the tool does not access any of your private media, contacts or customer data. You can be assured that our system, during the Health Check will not extract, download or tamper with you sensitive data.

Yes, we can still offer you a competitive “non-working” price for you device, in most cases it can be the best option to upgrade as we can give up to £120 for your broken phone (depending on the make and model).

If your phone develops a manufacture fault while still under warranty, and is otherwise undamaged, we will be able to complete a repair under your new phone warranty.

If your phone has been damaged, for instance impact or water damage, this may invalidate your warranty repair and the repair may then become chargeable. If you choose to have a chargeable repair by us and your phone then develops a warranty fault you are still covered by your manufacturer’s warranty.

Please note that you may lose data stored on your handset therefore you should back up your data before sending the handset in for repair.