Frequently asked questions

General

How do I order products on SHOP?

Browse for your favorite products, add them to cart, then use one-page checkout to get them delivered to your house. You can also use Quick Buy to instantly purchase only a specific product that you love. Very simple and easy to use.

How do I search for a product?

Searching for your favorite products is made simple on Nitro theme. You can use search bar on our menu headers, or on default WordPress search bar. You can also use Live Search to both save your time and instantly see search results.

Do I have to pay for my order in full?

Our payment gateway is trustworthy with various certificates. However, for any order over $50, you can choose to pay in full or just partial payment. When our shipper brings package to you, you can pay the remain one. Now you can get any items you like on our store without having to make one-time payment. We hope that this flexible payment option makes you content. Happy shopping!

Ordering

Is the ordering process secure?

We never share your personal information for any other purpose than order delivery. All your information are kept secured on our shop. Moreover, our payment methods are always secured. You can make payment using credit card, Visa/Mastercard, or Stripe and PayPal.

How do I purchase items in my shopping cart?

To get your items on shopping cart delivered to your address, directly process to checkout. Here you can choose either traditional multi-step, or one-page checkout (which is far more short and time-saving). Enter your contact details, choose one delivery method, and delivery informations to let us know where we can ship the order to you.

I'm having shopping cart problems. What do I do?

If you have any problems while using our shop, please let us know via contact form. You can also call us via the hotline number at the bottom of on Shop page. Our support team will fix any problems for you in less than 12 hours (for customers in US),and up to 24 hours (for customers out of US). We are always here to assist you.

Preferred Customer

What is a Preferred Customer?

A preferred customer is a customer who have total order value history out of $5,000. Each time you complete an order on our site, you can see your total order value (including shipping, VAT, and other fees), with total remain order value to reach the preferred customer account.

How do I register to become a Preferred Customer?

In order to be a Preferred Customer, you have to have total order value history out of $5,000. We will automatically notify you when you are eligible for a Preferred Customer account. In the meantime, your total order value is always saved on your account. So you can easily check the remain order value needed to reach Preferred Customer.

What if I forget my Preferred Customer ID?

In case you forgot your your Preferred Customer ID, please follow the instruction, or contact us via email or hotline to reset your password. If you think that your ID has been hacked, please directly email us to recover your account.