BigCommerce

BigCommerce is a powerful eCommerce platform that provides your business with everything you need to sell online and do it well. The team at BigCommerce has made the process of designing your storefront, configuring products and accepting secure payments intuitive, painless and simple.

Help Scout's app for BigCommerce brings the customer data you need directly into the customer sidebar. When you receive an email from a customer, this app will import contact information, pull in the customer's key metrics (lifetime value, annual value and average order value) and display up to 10 recent orders. You can access order details or the customer's BigCommerce profile in a single click. Here's a quick snapshot of how it will appear in Help Scout:

Activation instructions

1

Log in to BigCommerce, then click on the
Advanced Settings link located in the left-hand sidebar. Then click on the
Legacy API Settings.

2

Once you're on the API Settings page, click the Create a Legacy API Account button.

3

Create a Username for API access and take note of the API Path and API Token fields. You'll need to copy those strings over to Help Scout. Hit the
Generate New Token button, and there will also be a blue Save button located in the bottom right hand corner of the page you're looking at; make sure to click it too.

4

Head over to Help Scout and install the
BigCommerce app. Drop in the
Username you just created, your
API Path, and your
API Token. Customer store information will be shown in the selected mailboxes. Be sure to click the blue
Save button when you're finished!

5

You can also add multiple accounts if you have several other BigCommerce shops you'd like to integrate into Help Scout. Click on the blue
New Account link to link the new shop, and follow steps #1-4. Make sure to save your settings.

6

Once you've saved your settings, you'll be able to label each shop to easily distinguish them within Help Scout, and will appear stacked like in the image below within the app settings view.