I have been having problems for several days now. I am on ADSL Max but can only achieve 130 Kbps instead of my normal 950+. Not had a response for 2 days now so any help would be appreciated. My last comments were:

OK, this is what I have done so far. I have tried the Plusnet and Adslguide speed tests on 3 different computers (2 PCs and one Laptop) through my Netgear DG834g Wireless Modem Router and all give speed ratings of about 130Kbps. I have used all three previously without any issues. This would therefore preclude a configuration problem with the PC/Laptop. I then changed the router to my non wireless one - Netgear DG834 v2 (which I never had a problem with before - I only changed it to go wireless). I have tried both PCs and laptop with this and still only get about 130Kbps - so again this would mean there are no issues with the modem/router. I have logged onto the BT Speed test site 3 times with the following results:

128 Kbps at 09:05126 Kbps at 10:15130 Kbps at 11:20

My speed went as low as 109 Kbps and is still constantly at around 130 Kbps. My upload is at 373 Kbps

I think you misunderstood me. I was offering tat option as I felt it would be a more acceptable situation for you. Clearly it isn't, and I haven't placed any orders on your behalf. I would never do that without your say so.

Regarding the bRAS dropping, it's possible that you had a rogue low sync event, which causes the speed to drop to that level, and is then reestablished after about 3 days, so hopfully speeds will return to what you were seeing previously.

Unfortunately, I haven't gone any further forward. FYI here are the latest bouts of correspondence I've had with the support team. The responses haven't been of much help as yet - their view is to wait for 3 days. I'll give them 4 days and chase them again.

I have gone through forums and the Help Wizard (starting over a week ago) and nobody has ever mentioned "Your current slow speeds will be related to BT's Dynamic Line Management" as with Richard's case.

My symtoms are idenetical yet non of the support replies have ever mentioned this. I've had lots of 'problem escalation' and my issue 'being forwarded to the correct team' etc but nothing has been resolved. I was also asked to wait 3 days (72 hours) for a 'change' to take effect but it made no difference.

Do PN know what they are doing?

All I want is an honest answer. If the chances are they can sort it eventually (I'm talking days not weeks) I'm happy to stay put. If not I need to find another supplier asap as this is becoming unusable.

There seems to be a lot of others in the same position. What is going on?

It's now been 10 days since the problem started - we've gone well past the 3 days that has been quoted to me. Whilst the speed has now improved from 160 Kbps to a steady 480 Kbps, it's still not back to the normal 900+ Kbps. Can anyone help me ?

@alderholtDon't want to pour water on your hopes, but I have a similar issue which was reported at the start of July. I sync at 2M+ but download speeds are below 250K. They were 450K when I reported the problem and sunce then they have dropped to 130K before the recent "recovery" to 250. (I did get 4 days or so of 1M!) BT have been out twice, found nothing but have managed to "correct" the fault - at least according to the voicemail they left me.

The good guys at PN have thrown it back at them but I'm not holding my breath!

I have been doing some checking around with other supplier websites. Somewhat worryingly, I have had the following statement when I put in my telephone number to obtain the speed I can connect with:

"Our test also indicates that your line should be able to support a potential ADSL Max broadband line rate of 500Kbps or greater."

So I thought I'd take a chance and ring BT to get a quote for a speed for their BB services on the phone and they gave me a top speed of 512 even on their MAX product.

When I applied for my account with PN I was quoted speeds of 1 MB or greater and certainly this was what was achieved during my first 6 weeks or so before my speed issues began. So given the evidence above have BT changed the specification on my line ??