Frequently asked questions

If you have received a letter or email reminding you to book your annual service visit online, the code you need will be contained within the main content of the correspondence. This will be called your "booking code" and will not be the same as your British Gas account number.

You don't need to register for an account to book an annual service online, so long as you have your booking code (which we send to you via letter or email when the annual service visit is due) and you know the postcode for the property. This is all the information you need to book your annual service visit online, simply enter your booking code and postcode in the fields above and select an exclusive 2 hour appointment timeslot that suits you.

Typically your booking code will be 7 characters long and may begin with a letter e.g. A123456 or 1234567.

You can find this on the letter or email you have received from us about your annual service visit.

If you have received a letter or email reminding you to book your annual service visit online, the code you need will be contained within the main content of the correspondence. This will be called your "booking code" and will not be the same as your British Gas account number.

You don't need to register for an account to book an annual service online, so long as you have your booking code (which we send to you via letter or email when the annual service visit is due) and you know the postcode for the property. This is all the information you need to book your annual service visit online, simply enter your booking code and postcode in the fields above and select an exclusive 2 hour appointment timeslot that suits you.