HALF-A-DAYS

TRAINING FOR WEST ALABAMA'S BUSIEST PROFESSIONALS

Conflict Management II - Mediation

Workshop Overview

Every up-to-date organizational leader knows that the controlling, coercive management
style of yesteryear no longer works. Demographic and economic changes now require
that managers not only negotiate with their staff, but help them negotiate with each
other. Sadly, many management development programs fail to show managers exactly how
to mediate between employees. Current trends toward downsizing, flatter hierarchies,
teams, quality and multiple responsibilities are intensifying the interdependency
between employees. Most organizations inadequately equip their staff to effectively
negotiate work relationships in these challenging times.

This workshop puts the tools of the professional mediator into the hands of your leaders
to build better workplace relationships, enhance performance, improve productivity
and cut the unnecessary financial costs of workplace conflict.

Available Dates:

Coming Soon!

Who Should Attend

This workshop is designed for supervisors, team leaders, members of self-managing
teams and human resource staff — in short, for any employee who is responsible for
the cooperative work of others. It is also excellent preparation for future leaders.

Workshop Outline

Title

Overview

Day 1

Prepare the Best Context for a Mediation Meeting

Perform the Three Primary Tasks of the Manager-As-Mediator

Negotiate Agreements to Prevent Recurrence

Workshop Leads

Shanna Ullmann

SHANNA ULLMANN is the founding partner of PBC Professional Development Consultants,
offering specialized consulting and training programs empowering clients to be more
successful in all aspects of their business engagements. She has worked with a wide
range of professionals teaching them the art and practice of effective interactions
and communications with clients and between colleagues. Ms. Ullmann has over 20 years
of hands-on human relations, executive education and corporate training experience
advising business leaders, universities, the US military and US Federal government
organizations on Leadership Development, Cross Cultural Communications, Professional
Etiquette and Protocol, Business Communications, Mediation and Workplace Conflict
Resolution. Ms. Ullmann is a graduate of the Protocol School of Washington in Washington,
DC, and is certified as a master trainer in Business Communications, Professional
Business Etiquette and Protocol, and International Protocol. In addition, Ms. Ullmann
holds certification as a Cross-Cultural specialist through the Interchange Institute
in Cambridge, MA. She is also a certified Workplace Conflict Resolution trainer through
Mediation Training Institute International, as well as holding triple certification
as a Professional Mediator in Workplace Conflict through Mediation Training Institute
International, the Pulse Institute of Canada, and the Justice Center of Atlanta. Ms.
Ullmann holds a degree in Commerce and Business Administration/Human Resources Management
from the University of Alabama.