Went to this Chilis in Lubbock, and asked for all natural corn tortillas with salsa. The waiter informed me that they wouldn't be safe, although advertised as gluten free on the dietary information menu. Restaurant was also not very clean, with sticky menus and floors. Not very pleased, and ended up eating nothing so I wouldn't get sick. Wish they wouldn't advertise as GF when it actually isn't! One star.

It's a chain place. Sherman seems to try but can only do so much. We eat here often but hit or miss if I get sick or not. Some things listed are def not safe but use some common sense and you'll live. Ordering out seems like it works better for us.

Just a heads up.. the updated online gf menu and the electronic gf menu at the table aren't accurate. Be sure and have the waiter check with kitchen manager. Both menus said chips and fries are gf but luckily our waiter knew better and confirmed with kitchen manager that they are not gf.. likely because of how they are cooked. Our waiter would get 5 stars but Chilis carelessness with menu gets a 1...

Mediterranean Chicken salad very tasty, ordered without dressing due to also have Type II Diabetes. No gluten free menu, have to go through table kiosk and go through nutritional info, very time consuming. Wait staff tried to help but we're quite clueless on gluten free.

Chili's has nutrition info on the ziosk unit at each table. Every menu item is listed and indicates which common allergen it contains. It also indicates items with "cross-contact". Going off this information, I ordered the honey chipotle steak and shrimp. it came with asparagus and smashed potatoes. It was delicious and I had zero reaction after. highly recommend!

This place may or may not be okay for people who are just avoiding gluten. But when you need to avoid gluten, dairy, eggs, and soy protein, it becomes very important to have someone who can tell you what ingredients are actually in the foods, and suggest items and substitutions that might work. This place is absolutely not safe for those with food allergies. The manager said they don't have ingredient lists for all their foods, and that she doesn't know anything about it except how to use the computerized kiosk.

I ate here (I'm a celiac) and didn't have any problems. I ate the loaded potato soup to start and had the chicken fajitas with no tortillas. It comes in a cast iron skillet so I asked it not be done in cast iron and served on a regular plate to avoid cc. I also ate the black beans. I had chips and salsa with no problem. They told me they had a dedicated fryer for the chips. Double check to make sure that doesn't change to be safe. They had a white binder of menu items for diners with allergies. It was helpful. I'd eat there again.

This is one of our date night go-to restaurants. The food is always excellent and I've never gotten sick there. I always make a big deal of my gluten and dairy allergies, and often ask for the manager if my server seems iffy. They have a gluten allergy menu that you can order from, but remember to always ask for special treatment, like a clean grill, etc.

I'd give it zero stars if I could. Worst service ever. Couldn't even tell you about the food, as I eventually walked out before receiving it. Guess I'll have some chips. Definitely will plan in advance for this airport next time.

Great selections on Chili's gluten free menu, however, the roswell location is a freak show when it comes to knowing what gluten free is. It wasn't the first time I received a plate covered in gluten after specifically saying, "gluten free... no bread", etc, and seeing as I hear of this happening to a number of my gfree friends often, it won't be the last. DO NOT EAT HERE if you have Celiac. Restaurant employees, one favor you can do for the allergen community would be to educate yourself on each allergen you have a specific menu for. It is the server's responsibility to take special interest in making sure the plate comes off the kitchen line without any bread. Chili's always fixes the issue, the initial wait time is already ridiculous... now watch the rest of your family eat their food while you wait for a new plate to come out.

Gluten free menu, decent amount of choices, decent tasting food. However I ordered the fajitas and they were served with flour tortillas, which makes me wonder about allergy protocol in the kitchen. Probably not going to chance it again.

I mean it's chilies so eat their at your own risk. I have Celiac and have eaten at the Capitola location on occasion for several years and never gotten contaminated. however I would advise you to look at their allergen menu very carefully and be super specific when ordering since most of the servers don't even know what gluten is. They do have good steak, chicken, fajitas, soup and salad that can all be made gf. Be forwarded their tortilla chips ARE NOT gluten free.

I came here for lunch and was trying to figure out what was gluten free. I told my server I was gluten free and he pulled up a full list of gluten free options. I got the chicken ranchero tacos on corn tortillas and the southwest chicken soup without tortilla strips and I did not have a reaction. Glad to have one more place to eat that's safe

Do not eat here!!!! I ate here two days ago and have been more sick than I have been in years. This is not just a cross contamination reaction. I ordered off the menu, said I had celiac and explained. I ordered the tequila chicken over beans and rice. There is gluten in it somehow.

The gluten free options were not as extensive as the corporate menu I found online. However, I understand the difference between corporate and privately owned stores. I ate the ribs and baked potato recently and had no issues. The manager stated that their french fry fryer is not a dedicated fryer. I am thankful they were truthful!!! Our wait staff was excellent and look forward to stopping by again when traveling through.

they have a sheet that highlights all the gluten free options in a binder. they also are willing to alter dishes if possible. fajitas were great! ice cream for desert. angry orchard and ommission beer.

Usually they are good and safe, but they served me flour tortillas last time I was in there and insisted they were corn. A few minutes later they came and told me they were in fact flour. It was too late...I had already eaten half of one and was sick for several hours :(

Tex-mex with a limited Gluten-Free menu. Nothing fried is safe including their tortilla chips. The "Craft burgers" are made Gluten-Free by omitting the bun, fries, and onion rings. Their Gluten-Free menu contains a prominent cross contamination legal disclaimer which definitely does not inspire confidence. I decided not to eat anything, but at least the Margarita was good.