CSS International Improves Human-Resource Management Using Cloud-Based System for Performance Reviews and Fostering Professional Growth

CSS International, Inc. is an Oracle partner specializing in systems integration, business-process improvement, IT implementation, and managed services for the Oracle community. CSS holds Oracle specializations in seven areas and is certified in the Oracle Business Accelerator program.

Challenges

A word from CSS International, Inc.

“With Oracle HCM Cloud, we have a first-class human resources system that our staff can access from anywhere in the world, and we can scale as needed. As a result, we can better plan and manage our workforce as we continue to add innovations to our HR system.” – Kirk King, CEO, CSS International, Inc.

Deploy a comprehensive, integrated, and cost-effective human capital management (HCM) solution to manage internal processes for hundreds of IT consultants across North America

Formalize and standardize performance review process and goal setting across the organization, and understand how these areas drive training needs for the firm’s IT consulting professionals

Increase collaboration across the IT-consulting firm to increase efficiencies and share ideas and best practices

Gave CSS the ability to grow to meet the IT consulting firm’s unique HR functional needs while benefitting from a subscription-pricing model, avoiding costly IT customizations, and removing the need for additional hardware investments

Launched a more structured, dynamic, and relevant performance review process, in which employees are reviewed after IT project completion, to drive meaningful professional development conversations throughout the year

Gained flexibility to have either the organization’s or project’s manager spearhead the review process for more informed feedback

Extended visibility into HR data to identify skill-set strengths as well as areas for employee improvement and growth

Enabled the company to effectively link employee goals to company goals—to optimize resource use and employee engagement

Expanded visibility into professional development trends and requirements, including the ability to assess how groups of employees are progressing

Expanded visibility into individual and organizationwide skill sets, including Oracle certifications, enabling project managers to optimize the use of resources and better match talent to IT consulting projects

Gained valuable insight into Oracle HCM Cloud implementations that the company can apply with its IT consulting clients

Why Oracle

“As an Oracle partner specializing in Oracle deployments, the choice of Oracle Global HR Cloud applications was an easy decision for us. Oracle delivers a world-class and highly flexible HR system. In addition, our internal implementation has provided valuable experience and insight that we can apply when deploying Oracle HCM Cloud in our clients’ organizations,” said Greg Pressley, professional development manager, CSS International.

Implementation Process

CSS International deployed Oracle Global HR Cloud in approximately three months, and worked with Oracle Advanced Customer Support Services and Oracle Fusion Center of Excellence to accelerate time to value.