Ops/Tm571 Week 2

Apply the Learning Curve Theory
As within many companies, processes are setup, defined, and implemented to achieve a common organizational goal. With process comes an operational level of efficiency within any company that will benefit the organization. As companies continue to evolve, the need for process refinement is inevitable. The methodology and theories outlined will ensure that the level of refinement needed to enhance operational efficiency is met.
At Mario’s Pizzeria, the operation has grown in clientele substantially and is in need of operational efficiency adjustments to accommodate this growth. In the past, the limited space, wait staff, and equipment have worked at an operational level of efficiency to meet client demands. With this growth, Mario is at a critical juncture with his customers. Their wait times have increased and seating options have impaired the ability to handle larger volumes of customers. By applying the learning curve techniques, Mario can be assured that his business will continue to grow and operate efficiently.
Performance Data Points
Mario’s simulation allowed practical application of operational variables that would help to simulate the current and future volume of customers as they interact with the pizzeria. Weeks five through six were the most critical as the focus shifted to the foundation of the business. Mario’s operational efficiency stems from the wait staff, tables, kitchen staff, manual ovens, and Plax ovens. By augmenting data found in the simulation, the best scenario would be demonstrated to Mario. The data contained in the simulation was substantive to help assist us with making a well informed decision toward improving operational efficiency.
The following table outlines our deciding factors for increasing operational efficiency:

The Alternative Process Defined Through Six Sigma
Six Sigma refers to the...