Introducing Surface Laptop

How Microsoft IT Designed an Internal Community Support Forum to Foster Early Adoption

Current as of September 2012: Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts.

The following content may no longer reflect Microsoft’s current position or infrastructure. This content should be viewed as reference documentation only, to inform IT business decisions within your own company or organization.
Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts. The forum improves user productivity and product quality by bringing together Microsoft IT customers, enthusiasts, and product group members through a social community.