02/04/08

You may be experiencing problems with your
browser (or your PC). I don't know if the following
suggestions will work; but it is a start. I suggest reading
all the way through, before attempting any of the suggestions.
In order to identify which solution works, try one suggestion at a
time; then try to access Where’s George (WG) again. Good luck.

Try using
another browser i.e. Microsoft Internet Explorer, Netscape, or
Opera. At present Mozilla and Phoenix are reported to be
unstable with WG. Previous versions of Apple Safari are known to
not work with Where's George. There is nothing we can fix.

'Log Off' from and
'Log On' to WG.

'Log Off' of
WG, close all browser windows, open browser window and 'Log On' to
WG.

'Log Off' of
WG, close all browser windows, close all applications, shut down PC
for 30 seconds to clear Random Access Memory (RAM) (actually time
shut down for 30 seconds), turn
PC back on, open browser window and 'Log On' to WG.

Can you try to
connect to WG from another machine or network connection?

Nothing has
changed at Where's George. Perhaps you have loaded new software
patches or drivers. You could perform a system restore. Please
utilize your system "help" for instructions. For Windows XP Professional:
'Start/Help and Support/Fixing a problem/Using System Restore to
undo changes'. CAUTION: if you restore your system, you may need to
re-install some software patches and/or drivers.

Verify that
your computer system date is correct. A previous user had their
system date incorrectly set to the year 2018, and no website logins functioned correctly.
All cookies had expired. *smile*

When another WG
user,
thegypsy, could not access Where's George, he contacted his ISP,
Earthlink, who suggested the following e-mail reply. Some
suggestions are repeated, while others are new. Thank you thegypsy and Earthlink.

****

We understand that
you are unable to access a particular site.

There are a number of possible causes, which in turn have a number
of suggested fixes. You can test your ability to connect to
SSL sites using this SSL test site.

Check Firewall/Network Configuration

Make sure that the SSL port (port 443) is open on your
network/firewall (if you have any). There are many different
Firewall/Network products, so we can't give set-by-step
instructions. Check the documentation or help file of the product
you use.

Verify that Internet Explorer Is Using 128-Bit Encryption

To check:
In Internet Explorer, on the Help menu, click About Internet
Explorer
The level of encryption on your computer appears next to the words
Cipher Strength. Verify that the Cipher Strength value appears
as 128-bit
If the Cipher Strength is anything less then 128-bit, download the
Internet "Explorer High Encryption Pack" to your computer's hard
disk, and then install it.

Delete Temporary Internet Files

There's also a possibility of some corrupted files in your Temporary
Internet Files (TIF) storage. To clear these:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the General tab
Under Temporary Internet files, click Delete Files, and click OK
when you are prompted to confirm the deletion

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Security tab
Select Trusted sites, and then click Default Level
Add the secure Web site you are trying to access to the Trusted
sites zone. To do so, click Sites, type the address (URL) of
the site in the Add this Web site to the zone box, click Add, click
OK, and then click Apply

Clear the Secure Sockets Layer (SSL) slate and AutoComplete history:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Content tab
Under Certificates, click Clear SSL State
Click OK when you receive the message that the SSL cache was
successfully cleared
Under Personal information, click AutoComplete
Under Clear AutoComplete history, click Clear Forms. Click OK
when you are prompted to confirm the operation.

Verify that Internet Explorer is configured to use SSL 2.0 and SSL
3.0:
In Internet Explorer, on the Tools menu, click Internet Options, and
select the Advanced tab
In the Settings box, under the Security header, click to select the
Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already
selected), and then click OK

Verify that the Date and Time Settings on Your Computer Are Correct:

Because SSL certificates have an expiry date, if the date on your
computer isn't correct, it may prevent you from connecting to secure
sites. To verify that your computer is configured with the
correct date and time settings:

Click Start > click Control Panel
Click Date, Time, Language, and Regional Options, and then click
Date and Time
Select the Date & Time tab
Check to make sure that the date and time settings are configured to
use the current date and time, and then click OK.

Please let us know
if you get it working and what the problem was via
the
'response form' link in your original e-mail. Please
reference the case # - to keep related materials together. If you came to this page
via a forum link,
please
indicate your solution via the Contact Us Form.

Anonymous E-mail:
Certain web-based e-mail clients, like Yahoo and Hotmail are using
“frames”. These e-mail clients change the WG URL data,
resulting in an error message which indicates that the user is not
logged into WG. Unfortunately, there is no fix for this.
These are the work-around solutions: 1) forward the e-mail to
another NON web-based e-mail client or 2) change your registered WG
e-mail (via preferences) to a NON web-based e-mail client. For
detailed information, please go to “Preferences” and search for
“Anon Email FAQ”.
http://www.wheresgeorge.com/anon_email_faq.php .