This hotel is most popular for:

Family

Everyone

Couples

Recent guest reviews

Hotel was AMAZING from check in to leave.
Food, drinks, and service were top notch!
Only hick up was they had no rooms with king beds ready upon arrival but switched our room the next day.
Manuel at the Sunset/Adult pool was AMAZING. Had drinks in our hand before we even finished the last one.
Almost must request Alberto at Mole! He is the happiest/friendliest guy you will ever meet. Type of guy that will make your vacation.
Service is really A++++

We were disappointed to find that the room didn’t have a microwave oven to heat babies bottles which made it extremely hard. We were told that if we were to upgrade to a one bedroom suite for an extra $280 per night that those rooms had microwaves. Even with a 10 month old baby they wouldn’t budge on helping us out with a spare one.
3 out of 6 nights the restaurants were all booked which only allowed us access to the buffet which was another major disappointment.

The hotel was very modern and the food was great . People were very friendly we had beach access from a walking distance. My only criticism would be that they needed more staff, room service more clean, a heated pool and our super shuttle from arrival took forever to take us to hotel. There was a lot of confusion going on with the hotel restaurant reservation so we only got to try 1 restaurant (Mole) which was ok, the buffet were better. I loved that they had 2 buffet restaurants and that they changed up the.

Excellent staff. Good Very good Buy not the best. I Found Hair 3 times in breakfast.
Photo session Very good bit expensive.
Masagge not what I expected, I slept in what it was supposed it was a sport and intensive massage!!!!!

We just returned from 14 nights in a 2-bedroom master suite. The grounds are beautiful, and the staff is great! The pools are freezing! I have a 4-year-old and a 7-year-old who couldn't swim most days in the pool without blue lips. We finally found a heated pool on day 4 and was immediately kicked out. They said it was only for families, well what the heck are we?!?! They said we can have access to the pool for $80USD a day per person, seriously? There are 6 of us, that is $480 a day just to swim in a warm pool. The beach is way too small and has rocks everywhere! There are never any lounge chairs or 'beds' available to sit on because they get reserved with towels the night before. If you want a known alcohol brand, such as Don Julio or Gray Goose, they cost more. You cannot have seafood plates without extra cost, unless it is the cold fish at the buffet. The a la carte restaurants we ate at were fabulous but required reservations made days prior. It is horrible to be on vacation and know that you must rush back to get ready for dinner because all they had available was a 5:30 reservation. If you try to change you are sent to the buffet, which was awful! I would NEVER come back to this resort. We paid over $12,000 for the 2 weeks and were VERY disappointed. Another thing that they never told me was that the “included” room service cost $5USD per order, because we had a 2-bedroom suite our charge was $10USD each time. Ridiculous!!! Go to Azul Fives instead, they are amazing!

There are few really great things about that hotel and some not-so-great. So I'll just post my observations bellow.
- The staff is very friendly and helpful!
- Waiters at restaurants are extremely diligent!
- The beach is being kept in a good condition (clean of weeds, but rocky).
- Kids club is awesome: 9am-9pm, gives parents an opportunity to relax in the evenings. The also have a lot of activities for kids.
- Kids love fish/turtle ponds.
- Rooms were cleaned twice a day! Helps a lot when you go to the beach in the morning
- Shows in evenings were average. They were hosted next to a bar - there was no special venue.
- Kids pool was very cold in the mornings. We were going straight to the beach because of that.
- Great coffee shop on site (make sure you stop by in the morning and in the evening)
- Front desk could have informed guests better about amenities and events (we were checked in by a trainee though).
- Alcohol (cocktails) in bars is terrible. The only exception is a molecular bar (next to asian restaurant) - there some cocktails are decent.
- Restaurant at the beach wasn't good: Just few choices of food and drinks. Beach support team was apparently understaffed - you could wait for your order ~25(soda)-45(food) minutes.
- Because the hotel has several tiers of guests - you don't necessarily can use all the features/restaurants of the hotel. For example, there is a separate beach areas for regular/family concierge/exclusive

By far - This was the BEST vacation ever! The resort has the best all around for everything.. Food, service, and accommodation! Book with Family Concierge if you are coming with kids, because it is worth it! You will have your own personal "butler" to do everything for you.
The resort is extremely clean, and smell great. Thanks to the wonderful people at the Paradisus for making our family vacation memorable.
Special thanks to: Antonio, Ivan (bell service), Carlos, Mildred (the Market), Luis (grill sunrise), Cristian (Family Concierge, Verlin and Paulina (Family Concierge butler!!) Honestly you can pick anyone from the resort for a class A+ service.

We stayed at Paradisus Playa de Carmen for 6 days. The hotel is beautiful and the staff are one of the best we have seen at an all inclusive resort. We travel a lot to all inclusive resorts and the friendliness of staff was top tier. We enjoyed our stay, however we were not impressed with some the restaurants, In particular, the Italian restaurant (Olio) had the worst tasting food. Our kids got the Pizza and by far it was the worst pizza they have eaten. We stuck to the Buffets because the food was very good.
Overall a very good resort!

Beach is as advertised - not white sand and clear water - rocky, small beach.
Pool was ridiculously crowded - people were up at 6m to reserve spaces. If you got out to any of the pools by 7am most if not all of the spots were taken.
We paid for the family concierge section - which overlooked a section of the pool. On two nights, outside of our room, the hotel set up special evening evenings involving loud music and lights. With two young children, we thought we were getting the family section. It was annoying and unprofessional - loud crowds with loud 70s disco music, right outside of our room. After haggling for weeks, I was refunded for one night.

Wow! Where do I begin. It's great for kids and their parents. Many activities for kids to enjoy. Fabulous food, we stayed in a one bedroom suite (the family concierge) with a swim up pool. The beach was a minute from our room (walking distance). The employees were all fabulous in particular Enrique who served the pool from the Sunrise restaurant. He was the one whom waited on us for food and drinks. The whole week we were there. He was very helpful and accommodating. When we could find chairs to sit on by the pool, he went out of his to bring some from elsewhere. He was pleasant and easy going. Our concierge Selene and Jose Reyes were absolutely amazing as well. They made reservations for us, they had treats for our kids everyday, always greeted us with a smile. I recommend this hotel tremendously, specially if you have a family.

Our family group of ten was continually impressed by staff, facilities, food, services, etc. We were greeted by friendly staff wherever we went. The food and service was wonderful at all the restaurants we tried. And the beverages were kept flowing. I could say the entire experience was much better than we had anticipated. Pool and beach experiences were also enjoyed by all. We felt pampered and appreciated by all.

The a/c was horrible in the room. It was unbearably hot in the room at night to the point we couldn't sleep. We complained many times, and were told maintenance would fix it. When maintenance came they told us that the room was cold and there was nothing to fix.

This is a great resort for family vacations. Plenty of things to do for the kids. The food and drinks were great and the staff was wonderful. Our rooms were spacious and everything was easy to get to. We had a great spring break!

Overall it was a nice stay but there were a few things that I was not crazy about at this resort. The biggest problem for me was that the buildings were set far back from the beach. I didn't think this would be a huge problem but it really felt like we were not staying by the ocean. You have to walk about 10 or 15 minutes to access the beach because of the manGrove Forest and can't not see the beach from the pool area so it feels rather closed off and not like you are at the ocean in Mexico. However the beach it's self is very beautiful with lots of white sand and really no seaweed. They come by each day with a bobcat to pick any extra seaweed up so it is very clean compared to other resorts we have been to in the area. We splurged for a swim up room but but it wasn't really worth it because the water was super cold. We didn't see anybody else with a swim up room actually using the feature. The pool area was much less impressive than other hotels we have stayed at in the area also. You cannot see the ocean from the pools so there's really no difference then staying at a hotel in Orlando let's say versus This hotel. The rooms themselves are very luxurious but almost too large! The hot tub on the balcony was definitely the highlight. Roomservice was fabulous for breakfast on the balcony every morning. All of the restaurants were very very nice and fabulous interior design. We did notice though that the adults only side was significantly nicer than the family side.

Overall, the resort was great. However, the family concierge rooms should have better accomadations. I didn't see the benifet of paying extra for family concierge.
The rooms were small for a family of 4.

Hotel highlights

Free buffet breakfast

Free WiFi in rooms and public areas

Free parking

Onsite dining

Located within a mile (2 km) of Guadalupe Church, Paradisus Playa del Carmen La Esmeralda All Inclusive is within 2 miles (3 km) of 28 de Julio Square. This 512-room, 4.5-star resort has 5 outdoor pools along with a full-service spa and 14 restaurants. It's on the beach and also close to El Camaleon Golf Club and Mamitas Beach Club.

Dining

Free buffet breakfast is served each morning from 6 AM to 11 AM. This resort is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.

Property features

Guests of Paradisus Playa del Carmen La Esmeralda All Inclusive have access to a full-service spa, 5 outdoor pools, and a children's pool. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and a sauna.

Premium One Bedroom Master Suite Swim Up

amazing

Everyone

Hotel was AMAZING from check in to leave.
Food, drinks, and service were top notch!
Only hick up was they had no rooms with king beds ready upon arrival but switched our room the next day.
Manuel at the Sunset/Adult pool was AMAZING. Had drinks in our hand before we even finished the last one.
Almost must request Alberto at Mole! He is the happiest/friendliest guy you will ever meet. Type of guy that will make your vacation.
Service is really A++++

By Jeremy, from New York on Jan 15, 2018

2

disappointing overall.

Everyone

We were disappointed to find that the room didn’t have a microwave oven to heat babies bottles which made it extremely hard. We were told that if we were to upgrade to a one bedroom suite for an extra $280 per night that those rooms had microwaves. Even with a 10 month old baby they wouldn’t budge on helping us out with a spare one.
3 out of 6 nights the restaurants were all booked which only allowed us access to the buffet which was another major disappointment.

By Chris, from Melbourne, Australia on Jan 11, 2018

4

very kid friendly

Everyone

The hotel was very modern and the food was great . People were very friendly we had beach access from a walking distance. My only criticism would be that they needed more staff, room service more clean, a heated pool and our super shuttle from arrival took forever to take us to hotel. There was a lot of confusion going on with the hotel restaurant reservation so we only got to try 1 restaurant (Mole) which was ok, the buffet were better. I loved that they had 2 buffet restaurants and that they changed up the.

By Denise , from Chicago IL on Jan 7, 2018

4

very good hotel

Everyone

Excellent staff. Good Very good Buy not the best. I Found Hair 3 times in breakfast.
Photo session Very good bit expensive.
Masagge not what I expected, I slept in what it was supposed it was a sport and intensive massage!!!!!

By Roberto, from costa rica on Dec 25, 2017

2

beautiful hotel but not without extra costs!

Everyone

We just returned from 14 nights in a 2-bedroom master suite. The grounds are beautiful, and the staff is great! The pools are freezing! I have a 4-year-old and a 7-year-old who couldn't swim most days in the pool without blue lips. We finally found a heated pool on day 4 and was immediately kicked out. They said it was only for families, well what the heck are we?!?! They said we can have access to the pool for $80USD a day per person, seriously? There are 6 of us, that is $480 a day just to swim in a warm pool. The beach is way too small and has rocks everywhere! There are never any lounge chairs or 'beds' available to sit on because they get reserved with towels the night before. If you want a known alcohol brand, such as Don Julio or Gray Goose, they cost more. You cannot have seafood plates without extra cost, unless it is the cold fish at the buffet. The a la carte restaurants we ate at were fabulous but required reservations made days prior. It is horrible to be on vacation and know that you must rush back to get ready for dinner because all they had available was a 5:30 reservation. If you try to change you are sent to the buffet, which was awful! I would NEVER come back to this resort. We paid over $12,000 for the 2 weeks and were VERY disappointed. Another thing that they never told me was that the “included” room service cost $5USD per order, because we had a 2-bedroom suite our charge was $10USD each time. Ridiculous!!! Go to Azul Fives instead, they are amazing!

By Belle, from California on Dec 18, 2017

4

great hotel for family vacations

Everyone

There are few really great things about that hotel and some not-so-great. So I'll just post my observations bellow.
- The staff is very friendly and helpful!
- Waiters at restaurants are extremely diligent!
- The beach is being kept in a good condition (clean of weeds, but rocky).
- Kids club is awesome: 9am-9pm, gives parents an opportunity to relax in the evenings. The also have a lot of activities for kids.
- Kids love fish/turtle ponds.
- Rooms were cleaned twice a day! Helps a lot when you go to the beach in the morning
- Shows in evenings were average. They were hosted next to a bar - there was no special venue.
- Kids pool was very cold in the mornings. We were going straight to the beach because of that.
- Great coffee shop on site (make sure you stop by in the morning and in the evening)
- Front desk could have informed guests better about amenities and events (we were checked in by a trainee though).
- Alcohol (cocktails) in bars is terrible. The only exception is a molecular bar (next to asian restaurant) - there some cocktails are decent.
- Restaurant at the beach wasn't good: Just few choices of food and drinks. Beach support team was apparently understaffed - you could wait for your order ~25(soda)-45(food) minutes.
- Because the hotel has several tiers of guests - you don't necessarily can use all the features/restaurants of the hotel. For example, there is a separate beach areas for regular/family concierge/exclusive

By Vasily, from California on Dec 10, 2017

5

Everyone

This is our second time to stay at a Paradisus resort and we have been extremely pleased both times.

By claire, from oklahoma on Sep 30, 2017

5

Everyone

Hotel is great, close to the beach and shopping center.

By Maggie, from NY on Sep 29, 2017

5

best resort ever!!

Everyone

By far - This was the BEST vacation ever! The resort has the best all around for everything.. Food, service, and accommodation! Book with Family Concierge if you are coming with kids, because it is worth it! You will have your own personal "butler" to do everything for you.
The resort is extremely clean, and smell great. Thanks to the wonderful people at the Paradisus for making our family vacation memorable.
Special thanks to: Antonio, Ivan (bell service), Carlos, Mildred (the Market), Luis (grill sunrise), Cristian (Family Concierge, Verlin and Paulina (Family Concierge butler!!) Honestly you can pick anyone from the resort for a class A+ service.

By Dieselxdan, from Boston, MA on Aug 13, 2017

4

very friendly staff

Families

We stayed at Paradisus Playa de Carmen for 6 days. The hotel is beautiful and the staff are one of the best we have seen at an all inclusive resort. We travel a lot to all inclusive resorts and the friendliness of staff was top tier. We enjoyed our stay, however we were not impressed with some the restaurants, In particular, the Italian restaurant (Olio) had the worst tasting food. Our kids got the Pizza and by far it was the worst pizza they have eaten. We stuck to the Buffets because the food was very good.
Overall a very good resort!

By K, from Philadelphia, PA on Aug 5, 2017

Hotel Amenities

Property Details

Built in 2011

Designated smoking areas

512 rooms in 8 buildings

3 stories with elevator access

Hotel Services

Coffee and TV in lobby

Childcare (fees apply), kid's club, and free supervised activities

Concierge and tour/ticket information

Bellhop and luggage storage

Business center and meeting rooms

Conference center with 25000 square feet of space

Gift shop

Dry cleaning/laundry services

Wedding arrangements

ATM

Multilingual staff

Elevator

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxesGratuities and taxes are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipmentAll land activities and use of recreational facilities and equipment are included.

Land activities

Climbing wall

Tennis

Lessons/classes/games

Bartending

Cooking

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Not included

Premium food items

Bottled wine

Room service

Laundry/dry cleaning services

Spa/beauty facilities and services

Rooms

Private furnished balcony

Free stocked minibar and free bottled water

Rainfall showerhead

Hair dryer, bathrobes, and slippers

Egyptian cotton linens and down comforter

LCD TV with cable service and pay movies

IPod dock

Desk and phone

In-room safe

Daily housekeeping and turndown service

Climate control and air conditioning

24-hour room service

In-room childcare (fees apply)

Internet

Public areas: Free WiFi

Guestrooms: Free WiFi

Drinking + Dining

14 restaurants and 1 coffee shop/café

16 bars/lounges, 4 swim-up bars, and 1 beach bar

Breakfast available

24-hour room service offered

Drinking + Dining Details

Free buffet breakfast is served daily from 6 AM to 11 AM.

Having Fun

The resort has 5 outdoor swimming pools and a children's pool. An outdoor tennis court, a spa tub, a sauna, and a fitness center are other recreation options. Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

Beach

Sand beach

Beach volleyball

Beach umbrellas and towels

Pools

5 outdoor swimming pools

Children's swimming pool

Spa tub

Pool umbrellas

Onsite Activities

Snorkeling

Playground

Volleyball

Spa Services

Full-service spa with 14 treatment rooms

Rooms for couples

Spa tub and sauna

Aromatherapy

Body wraps and scrubs

Facials and body treatments

Fitness

Fitness center

Pilates, yoga, and fitness classes

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Awards & Affiliations

Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Special Offer
Book a stay in a "Family Concierge" or "Royal Service" room category and the surcharge for room service will be waived.
Must book a qualifying room to receive benefits. Full details at check-in. Offer subject to availability. The surcharge for delivery service will be waived for these rooms; other charges may still apply. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.Extra Amenities
Book a stay in any room or rate category and receive access to Don Julio Corner tequila tasting (surcharge), Mexican romantic dinners (surcharge), and Moet & Chandon Corner sparkling wine tasting (surcharge).
Full details at check-in.Kids Stay and Eat FreeBook a stay in any room or rate category from now - December 22, 2018, for travel May 1, 2018 - December 22, 2018, and up to 2 children age 12 and younger stay and eat free when registered in the same room.
Full details available at check-in. Free stay reflected in rate at time of booking. Maximum 2 children per room. No refunds for any unused portion of package. Offer is not valid with groups/conventions. Offer is combinable with all discount promotions. Blackout dates: July 08 – August 19, 2018. Other restrictions may apply.Family Concierge Suite Benefits
Book a stay in a "Family Concierge" suite and receive family-oriented details including child-sized amenities; private swimming pool and beach area with concierge service; special amenities for children in the Suites including bathrobes and slippers; turndown service with milk and cookies; personalized mini-bar with drinks and snacks for children; "welcome" beach kit for children from Paradisus; certified butler service with contact through instant messaging; packing and unpacking services coordinated by stewardship (subject to availability); access to YHI Spa water ritual; personalized pillow menu; personalized nightly turndown service; special aromatherapy menu in the room (surcharge); access to Family Concierge private heated pool with a swim-up bar and Bali beds; and private beach access with beach butler service area.
Must book a "Family Concierge 1 Bedroom Master Suite", "Family Concierge 1 Bedroom Master Suite Swim Up", "Family Concierge 1 Bedroom Suite Swim up", or "Family Concierge Junior Suite" to receive benefits. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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