Customer Retention Software

Understanding customer experience and predicting churn is critical to improving customer retention. With Qualtrics, you can combine experience data and operational data to help you predict individual customer behaviour, and take action before it is too late.

Understand the drivers of customer churn

Automatically identify at-risk customers

Define thresholds for taking action based on the likelihood of churn

Easily create tickets and take immediate action for closed-loop follow-up

Impact the bottom line by reducing churn

Improve customer retention with the world’s leading customer experience platform

Use customer experience data to predict and prevent customers from leaving

Qualtrics helps you use your customer experience data to make powerful predictions about customer behaviour, such as their likelihood to churn. With Predict iQ, you can bring together experience data with your operational data, such as spend or repeat visits, to predict behaviour and its potential outcome on your core operational metrics, so you can take action when your customers need it most.

Take action across the organisation with powerful dashboards and action planning tools

Put the right data in front of the right person with role-based dashboards for every stakeholder from the leadership team to the frontline. Enable the organisation to take action with at-risk customers with a comprehensive closed-loop solution and action planning tools.

What is customer retention and churn software?

Customer retention software helps you measure and understand the customer’s journey and the experiences they have, from relational to transactional experiences, such as purchase or post-support follow-up. By combining this experience data with operational data, you can surface key insights, such as likelihood to churn. With closed-loop and action planning tools, users can follow up with at-risk customers to improve retention and reduce the need to acquire new customers.