Read More

Cutting their mini-break short after just one night, Chelle and her partner took the children into Liverpool for a treat, including a trip to Anfield.

Chelle has since emailed the S*n to make a complaint and was asked to fill out a contact form.

A spokesperson for Pontins said: “We were disappointed to hear of Ms Barton’s experience at our Southport site. We thank her for bringing it to our attention so that we can ensure our service lives up to the standards our customers expect in future.”

The family said they were disappointed to find the cooker was rusted and worn when they arrived at their Pontins chalet (Image: Michelle Barton)

A S*n spokesman said: “Our £9.50 holidays include basic accommodation, and that is made clear throughout the booking process - during which it is also possible to upgrade to other classes of accommodation. We do also ask guests to bring their own bed linen.

“All this said, we take every complaint seriously and we have a dedicated telephone line set up for queries and questions about our holidays. We will of course be working with the management at this particular resort to ensure that all families enjoying our holidays in future are able to have the relaxing break they deserve.”