Making the switch from local to cloud? No problem! You can export your ticket data (including custom attributes, etc.) from Spiceworks 7.5 and import it directly into the cloud help desk.

Something to note... Since the cloud help desk does not integrate with the Inventory, device-specific data will not be included in the export.

3 Steps total

Step 1: Export from Spiceworks 7.5 (Desktop)

1. Log in to your Spiceworks Desktop application.
2. Replace anything in the address bar after the address and port for your Spiceworks installation with “/data_migrations/helpdesk”.
3. Click the Export button to begin an export of the tickets and end-user information. You can refresh the page to get an updated status on the export.
4. Once the export completes click the Download File button under Last Export Status.
5. Save the exported_data.json file to the folder of your choosing. And remember where that is.

4. Enter the number of closed tickets to import. We recommend leaving this totally blank to import ALL closed tickets.

5. Click the Import button.

6. The imported tickets should begin appearing in the cloud help desk within a few minutes. Feel free to return to the help desk and continue working tickets – you’ll be notified when the import is complete!

No combination is available today for the cloud and on-prem versions... it's an interesting idea. If you're willing to give me a bit more detail on what you're looking for, would you shoot me a PM? Thanks!

Thanks Nicole. I did try to import again, but nothing has ever showed up. I'm guessing since it's been 3 days, none of them are going to show up. lol. Can't wait to get this sorted out and try out the new cloud help desk.

Hey guys... Just wanted to let you know that I too am experiencing the same problem zwrightTM is having: export generates a 0kb file... If you could include me on the notification for the fix when it is available, that'll be great! I was kinda looking forward to putting our helpdesk on the cloud!

If i move this to the cloud, what will change about the way my email settings are configured? Will i be able to use the same mail server, and people be able to email 'spiceworks@companyname.com' to send in help desk tickets?