Felichia Gilley

Friendly and reliable with exceptional communication, organization, and time management abilities.

Hollywood Casino Perryville

Server/Lead Trainer

April 2013 — July 2014

As a Waitress:

customer focused able to think on my feet know and understand product offeredgreat organizational skills detail orientated good time management skills work well in a team able to deliver under stress excel at achieving set goals able to multi-task coach-able work well without supervision

As Lead Server/Lead Trainer:

Conducted job training for new servers. Educated servers about menu items and ingredients. Enforced proper safety and sanitation standards. Ensured service areas were maintained clean and safe. Ensured servers follow uniform and personal appearance standards. Coordinated with management to resolve food quality issues. Served alcoholic drinks as per Federal, State and Local standards. Sound knowledge of different types of food and beverages Familiarity with customer Ability to stand and walk for long periods Ability to provide directions to servers Ability to lift up to 30 pounds Ability to efficiently interact with supervisors, co-workers and guestsSuperior time management and organizational skills

Calvert Manor

GNA

January 2010 — June 2010

Provided nursing assistance to residents in a 120-bed long-term-care facility.Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Career

Laurel wood care center

GNA

April 2009 — January 2010

Provided nursing assistance to residents in a 120-bed long-term-care facility.Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Career

Calvert Manor

GNA

February 2008 — August 2008

Provided nursing assistance to residents in a 120-bed long-term-care facility.Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming.

Career

Pizza Hut

Waitress/Shift Manager

January 2003 — February 2005

Acknowledged all guests with a friendly smile and responded to their needs and special requests. Empowered the team to satisfy guests and resolved problems. Recognized crew members for their efforts and contributions during the shift. Helped in product promotions including sampling and ensured crew can properly describe and prepare all promotional products. Provided feedback, information and suggestions to Restaurant Manager. Ensured the shift is properly staffed and the team is properly deployed to meet standards and goals.

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