Our Story

For over 10 years, Refined Carpet | Rugs has thrilled customers in Orange County, and the surrounding areas, with its extensive inventory of rugs, unparalleled cleaning expertise, and full repair and restoration services. Here at Refined Carpet | Rugs, we have earned our reputation among Orange County residents as their exclusive rug retailer, as well as their go-to cleaning experts and repair specialists. As skilled and knowledgeable artisans, we provide not only an exceptional in-showroom buying experience, but also the highest quality repair and cleaning services to keep each rug looking beautiful throughout its lifetime.

Our customers often come to us for help stating that their previous experiences with our competitors were ridden with false hope and broken promises. Often customers are told that a specific rug they purchased will significantly increase in value and/or handle extreme abuse or traffic, only to find out later that what they were promised was not true.

Here at Refined Carpet | Rugs, we take a completely different approach. Because each of us here possess a genuine compassion for our customers, we also value complete transparency and honesty in everything that we do — making it so our family of customers are never misguided. This, combined with our passion for rugs from around the world, and our drive to conduct good business, separates us from our competition, and creates an exceptional customer experience.

With the accumulation of over 10 years of hands-on rug and wall-to-wall carpet experience, our artisans have developed a great understanding of the industry in general as well as the important ability to provide our customers with accurate information.

Our extensive experience allows us to determine where certain rugs and/or carpet will perform best. Based on factors such as foot traffic, color schemes, sun exposure and/or humidity, our artisans are able to help each customer pick the perfect pieces for their homes. Furthermore, when it comes to purchasing a rug for investment purposes, our experts can provide you with an accurate current valuation, as well as a realistic perspective of appreciation potential.

Whether its visiting our show room, or working with our wash/repair technicians, we make sure to treat each customer like a member of our family, and it’s evident from the moment they walk through the door.

Please call us today or stop by any time!

We look forward to welcoming you into our Refined Carpet | Rugs family!