How to Deal With Human Nature in Business

A Practical Book on Doing Business by Correspondence, Advertising, and Salesmanship

by Sherwin Cody

Excerpt

How to write one hundred good letters a day Form-sentences — When to use a form-letter When not to use form-letters — System in freshening publicity — Complaint-letters — A poor answer to a letter of complaint — The same letter rewritten — Form-chart for complaints.