Olivia Divine wants you to be totally satisfied with your jewellery, but if there is a problem ,then we will offer a refund or exchange within 14 days of receipt.Refunds will only be offered on goods that are returned within the 14 day period, otherwise an exchange may be offered.Due to hygiene reasons, there is no exchange or refund offered on pierced earrings. Return postage fees and tracking are the responsibility of the purchaser.

In your parcel that you are returning , please include you details; name, address, e-mail and order number.

Please note that all pierced earrings are non-returnable and will not be refunded or exchanged.
For information on returns, please email us at:[email protected]

Faulty Items

If your jewellery arrives broken or in an unacceptable condition, please e-mail us immediately at [email protected] and we will do our best to deal with the matter.Faulty items will either be replaced or refunded depending upon the circumstances.