Get the tools and practical applications you need to defuse conflict at your credit union and in your life!

During the June 25 Snipers, Steamrollers and Chronic Complainers: Communication Tools for Dealing with Difficult People webinar, motivational speaker, author, and communication skills expert Pamela Jett will provide you with valuable knowledge and tactics on how to stay calm, cool, and productive in emotionally charged situations.

Jett will discuss:

The primary reason difficult people are difficult and what to do about it.

What to do and say to counteract typical “difficult people” tactics.

Powerful communication techniques to diffuse anger and calm people down.