Terms and conditions

Published 30.09.2015

Correspondence

If you make your booking through a travel agent all communication between you and Hurtigruten must be via that agent. If you book your holiday direct with us all correspondence will be sent to the Lead Passenger. Please quote your booking reference number in all communications. When you or your agent contact us we will usually confirm your holiday at the earliest opportunity and advise current flight times, prices, including any applicable supplements or extras, etc. For high season dates, when demand is greater, or if you book within eight weeks of departure, we may have to request your cabin, flight or hotel space and it may take slightly longer to confirm your holiday. An invoice will be sent to confirm your arrangement. If you are travelling with friends but would each like to receive separate documents please advise us at the time of booking. Travel documents are generally sent approximately 7–14 days prior to departure.

Special requests

If you have any special requests (e.g. dietary or medical), please inform us at the time of booking. We will do our best to mee such requests but cannot guarantee to do so and in no circumstances will any such request be accepted by us so as to form part of our contractual agreement.

Mobility

We are happy to welcome passengers who are not fully mobile and all ships (except MS Lofoten) have at least one cabin equipped for travellers using a wheelchair. Our sales consultants will also try to book appropriate hotel rooms. Passengers who use a wheelchair must bring their own, standard size, foldable chair and travel with a companion who is able to assist them. In mainland Norwegian ports there is a ramp for embarkation/disembarkation. Excursions have not been adapted specifically for passengers with walking difficulties. It is essential you advise us of special requirements at the time of booking to enable us to make the necessary arrangements to ensure a trouble-free holiday.

Changes to the itinerary and excursions

All routes and excursions are provisional and subject to change – weather, sea and ice conditions may affect the itinerary Excursions may also be subject to minimum/maximum numbers. The operators reserve the right to change the content of excursions without prior notice. As Christmas approaches itineraries may change in order for ships to host dinners and celebrations for local communities.

Minimum numbers

Some holidays are subject to a minimum number of participants to enable them to take place. Should the minimum not be reached we will advise you at least 60 days prior to your departure, when we reserve the right to cancel the holiday and refund all monies paid to us. Alternatively, you maychoose another holiday with us but if the alternative arrangement is at an additional cost the difference will be payable by you.

Alcohol policy

For your own and your fellow Hurtigruten guest’s safety, it is not allowed to consume alcohol that has not been purchased on board, either in the public areas nor in your cabin.