Customer Help CenterNeed to get in touch with Primus? We're here to help!

In the coming days some of our services will be provided under a new name. The business you knew as Primus will now be presented as part of the Birch family. Primus has been part of the Birch family since April 2016. We still offer the same quality service on which you have come to rely; moreover, to improve our quality of service to you we have recently integrated our billing systems making it easier for you to get the support you need.

Business Customer SupportContact Customer Support for questions regarding your business account. We're here to help!Business Support 1-866-385-3360

Billing & PaymentsFor customers with 7 or fewer digit Primus account numbers, your Primus bill will become a Birch bill as of October 31, 2017.
To assist you with your new Birch bill, you can visit the Understanding Your Bill page:www.birch.com/support/billing/understanding-your-bill

For customers with 8 digit Primus account numbers, your billing will not change at this time, and you can continue to view invoices, pay your bill, manage your account online and more as you do currently:Online Billing - 8 digit account number (e-Pay)