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The aim of this study is to examine the communication models with which the church works and if necessary, to create an alternative model. The criticism of the worship service requires that the church rethinks her activities. The target of the study is the Christian worship service as seen in the main stream of Protestant thinking in South Africa. In particular it looks at the Reformed-, Pentecostal- and Neo-pentecostal churchgroups. Church history shows that the church often gets involved with heresy, and that God ever so often brings His church back through specific reformations. In the light of this, the church should ask the right questions now to be able to give the right answers in the twenty first century. The liturgical crisis requires that ministers should lead worship with honesty and enthusiasm. Ministers will have to be careful not to try and produce or imitate God's work, but through the interaction between the people themselves and between God and his people, to be an instrument in God's hand. Therefore this study suggests principles which governs the communication in the worship service. The importance of this study lies in the fact that it tries to understand the very complex situation of communication in the Christian worship service. These peculiar dynamics is both unique and general. Unique, in the sense that the Lord Jesus Christ is present amongst His children, that God through grace intervenes in the lives of people and by this makes the most ideal communication possible. Generally, in the sense that it is through common everyday communication skills, that the worship service is experienced. The individual who attends the service will come to a specific understanding of the situation, through the normal human communication process. This study also designed a measuring device in the form of questionnaires to identify what people experience during the worship service. It comes to the conclusion that
ministers must set up the most ideal situation for effective communication during services.