Category Archives: live chat

Arsys, the leading Spanish cloud service provider with over 330,000 customers worldwide, introduced ISL Online back in 2010 to improve their customer support service. Convinced by its outstanding price-performance ratio and extensive efforts to implement specially requested advanced functionality, the … Continue reading →

For those of you who prefer on-premises remote desktop support software, ISL Online has the biggest backend change ready for you after 2005. The newest server application, ISL Conference Proxy 4.0, will enhance your user experience to a corporate-wise level. … Continue reading →

ISL Online has announced that all-new Private Box will be available to order starting on Thursday, January 23. Private Box is engineered for an unparalleled real-time customer service in a secure corporate environment. It features cross-platform remote desktop control with … Continue reading →

In a busy support centre it can be difficult to point out who is performing better than the others, who can easily handle eight simultaneous chats and who can provide answers before clients even submit their questions. Either way, making … Continue reading →

“¡hola”, “Pozdravljeni”, “你好” … How often do you have troubles understanding and assisting your international customers? While finding a local partner might be the best solution for high priority markets, offering a live chat customer service with high quality automated … Continue reading →

It is important that you understand that the ISL Online services (ISL Light, ISL AlwaysOn, ISL Pronto and ISL Groop) are based on the distributed network of servers. The availability of the ISL Online Network exceeds 99.95% annualy.

For the fourth year in a row, ISL Online has been exhibiting its Enterprise Remote Desktop solutions at Gitex 2012 in Dubai to 138,000+ ICT Professionals from 144 countries. We have joint forces with our Authorized Partner, ABS MENA – the … Continue reading →

One name – hundreds of user stories. ISL Online. Every month or so we reach out to the ones we value most – our users. We all tell our own unique stories, and this month we have decided to give … Continue reading →

Arthur C. Clarke stated that any sufficiently advanced technology is indistinguishable from magic. One option is to leave it at that “magic level”, but if possible, it is always fun to learn how some magic tricks are performed, right?

Time for another post with short & sweet tricks that answer the questions about ISL Online (in this case ISL Pronto) you never knew you wanted to ask, but will be glad to know the answer! This is not one … Continue reading →

Since I’ve recently posted some articles on ISL Pronto on this blog, many of you have been in contact with our support guys for extra information. Afterall, is one user manual enough for ISL Pronto enthusiasts? 😉

Instant messaging (IM) is one of the fastest growing means of communication. It has sprouted like a weed adopting 50 million users in half the time the email needed to gather its first 50 million users. It seems instant messengers … Continue reading →

Is ISL Pronto worth a try? Let’s consider possibilities of how its live chat as an add-on to your website can improve your customer related services. Also, did you know that it can serve as a nice addition to ISL … Continue reading →