Personalized Travel Is on Horizon
For Airline Clients, Goldman Says

By

Zach Coleman Staff Reporter of The Wall Street Journal

Updated Dec. 20, 2000 11:30 a.m. ET

Lost luggage -- and luggage carousels -- could soon be a thing of the past. "Intelligent luggage" with embedded computer chips could help airlines track your bags as easily as express delivery companies keep tabs on their packages. With that information, the airlines could follow FedEx Corp.'s practice of delivering bags directly to a passenger's hotel room or rental-car trunk using the savings from reduced flight delays and improved connecting times.