Quick Overview

Please ask about suitability of this door hinge pin or bolt to fit your model of fridge, freezer or fridge freezer if you are unsure as, although many look the same they are in fact different. You can do this by sending a simple query to spares@ukwhitegoods.co.uk or by using our contact and enquiry page from the links below for this or any other spare part.

For Liebherr spares please give us the full model number and service number from the rating plate, normally found inside the fridge on the left hand wall so that we can quickly assist you. Without that service number it may not be possible to locate the spare part you require.

This is really essential in making sure that you get the correct spare parts for your Liebherr fridge or freezer and is required to look up spare parts for you.

The service number is found on the rating plate of your fridge, in the fridge section on the fridge freezer or inside your freezer and normally, in all cases, will be at the bottom on the left hand side wall. In a fridge, it is often the case that you will have to remove the salad drawer to find the rating plate.

Without that information it is very unlikely that we will be able to locate the correct spare parts for your Liebherr product.

Delivery Times

Please note the delivery times for Liebherr spares as many parts have to come directly from factory in Germany and can take some time to arrive.

Whilst we give an indication of delivery times these are variable and can alter. If you have urgent need then please contact us and we will try to advice as best we can but, with factory orders from any manufacturer information is almost always extremely limited and can alter.

Fridge & Freezer Spare Parts

As with virtually all appliances, when looking for a spare part for your
fridge, freezer or fridge freezer we recommend that you should do is locate down the proper model number for your fridge, freezer or fridge freezer. We advise you not to trust the user guide or manual as all too often these will be generic and cover a range of fridges and freezers and not just the particular product that you own.

Normally you will find the model number on a ration plate inside the fridge of a fridge or fridge freezer, most commonly on a sticker on the interior wall around the salad storage area. Or, in a freezer in the same area but at the lower basket area.

With this you can then search for the
model number and find any parts that we have tagged to fit that particular machine, including both genuine spare parts as well as any low cost compatible spares that might be available.

Finding
Spare Parts

We generally list spare parts that have been asked for or used by the engineers or customers and not ones that have not.

There are reasons that we operate this way, the first is that if it has been used once then it is highly likely that the spare part will be needed again and it limits the items tagged to each model to a manageable level making it easier to find the spare parts needed.

Cleverly though, it also saves people from seeing hundreds of irrelevant results and only shows fridge freezer parts that we know fail and have been used, not parts that are almost never required.

This means that we rely on our customers to tell us what breaks and why we ask that, if you are having trouble finding a
spare part, please get in touch with us and we will get back to you with the relevant information to help you. Often, we will also be able to offer alternative parts that in many cases may save you money.

Please use email or the contact page to get in touch as that way we can send you images, diagrams and any other files or information that might just help you repair your
fridge freezer as cheaply and as quickly as possible.

It is very common for people to order the wrong part please, don't be hasty in ordering parts as it is at times a very, very precise thing to do and if you go one step wrong, you'll get the wrong part!

This is a hassle and inconvenience to you obviously but, it makes our life harder as well and can prove costly to all.

Help From Experts

Talk to engineers that repair applainces and get support from there with diagnosing faults and repair advice.

To use this function simply login or regiter on the forum, select the forum for the appliance you need help with (for example, washing machine forum for a washing machine question), post your question and, if someone can help you they will do so.

More Repair Information To Help You

We have a huge number of help articles that cover the most common issues and problems with most appliances that you can use to help diagnose the cause of many problems yourself

Liebherr

Liebherr is a top quality German manufacturer of refrigeration products for both domestic and commercial use and, we love them. If you are thinking on buying a new fridge, freezer or fridge freezer then, in our opinion, you canot get much better than Liebherr if you can at all.

Liebherr Spare Parts

The range is vast and spans many, many years so there are quite literally hundreds of variants of each cabinet so, proper identification of spares is absolutely essential and, in order to do that for you we need the service number.

This video shows the process of looking up Liebherr spare parts and what that the service number is crucial in ensuring that you get the correct replacement parts:

Most spare parts for Liebherr where in stock are dispatched withing 24-48 hours and spare parts that need to come from factory take around a week to two weeks generally but please do allow some lattitude there. If you need more accurate dispatch times please ask and we will try to advise as best possible.

Delivery

Orders placed outwith our normal business hours will not be shipped until the next working day and subject to stock availability.

The estimated normal time that an item will take to reach you (excluding weekends and public holidays) is indicated on every listing at the top of the listing in orange with the truck next to it, an explanation of these is as follows:

1 to 4 Days: Normally a UK stock item and usually dispatched the same or next working day

1 to ** Days: Usually a UK stocked item but may have a longer lead time, for clarification of the time please contact us before ordering and we will advise further if required.

* to ** Days: Variable lead times that are based on normal order supply times, often parts that do not have a “1 to“ at the start will ordinarily be factory order items and we would ask that you please allow the time indicated for your order to arrive with you. Please note that these are specially ordered upon request that are not normally stocked items and therefore cannot be ordinarily returned, this does not affect your statutory rights.

Please note that your chosen delivery method may affect the delivery time and that these estimates apply to UK mainland orders only.

If you need clarification or a more accurate lead time please contact us for assistance on that and we will do our utmost to provide that.

Our standard delivery charges are quoted online when you place an order on the checkout page and are detemined by weight, size and method so can alter based on those parameters.

Our estimated delivery times do not apply to international or offshore orders, only to UK mainland addresses and that delivery times to more rural areas may vary depending on the service used.

Delivery times can vary at times of very high volumes, such as Christmas period and also due to bad weather etc and at such times deliveries, regardless of service used, may not happen as normal.

Order Transit Times

If the item you have ordered is in stock and the order is placed before 3.00pm Monday to Friday then we will endeavour to dispatch the order on the same day. Subsequent delivery times are usually between 1-3 working days dependant on the service you have chosen, the time your order is placed and stock availability.

If an item is required for a guaranteed next day delivery please contact us in advance to check that this is possible

Please note that the times given can be subject to availability however more than 98% of all orders are delivered on or faster than the estimated times.

Economy courier service

Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most order are expected to reach UK postcodes in 1-3 working days from dispatch using this service.

Premium courier service

Your order will be delivered the next working day after dispatch and please note that on large items this may be the only option available.

Orders placed between 3pm on Thursday and 3pm on Friday will normally be delivered by Tuesday.

Orders placed between 3pm on Friday and 3pm on Tuesday will normally be delivered by Wednesday.

Standard Royal Mail service

Orders placed before 3pm on working days will normally dispatch within 24 hours depending on stock availability.

Most order are expected to reach UK postcodes in 1-15 working days from dispatch.

* Royal Mail postal service - This is not a guaranteed next day service, Royal Mail aim to deliver 85% of 1st Class mail items the next working day after posting but this can take longer. Economy services are slower than this and can take several working days to arrive.

Whilst we have tried our best to cover most common questions here, there are some product and location specific exceptions which may also result in additional charges. If this is the case then a member of our sales team will contact you to discuss the various options before the item is dispatched.

Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (We will not pay your tradesman's costs in the event that the item is damaged in transit or not suitable for any reason).

The products you order will be delivered by one of our contracted couriers: Royal Mail, Hermes or DPD/Interlink Express. When the item is dispatched you will receive an email with additional delivery information where available.

Returns

Returns can be sent back to us and we want to make this as easy as possible for you but please follow the instructions here to ensure your requirements are dealt with quickly and efficiently.

Please disclose the reason for returning the item along with details of your order number.

It is important that you do not damage or deface the original packaging of any of the products being returned as this may affect our ability to provide any refund.

Please do not return items without first contacting us and receiving instruction on the returns address as this can vary depending on the item(s) being returned. Failure to do so may result in delay or loss which you may be responsible for.

Paypal Returns Free

If you paid by Paypal and you have enabled Paypal's "Return Shipping on Us" service then you will be able to cliam any return shipping costs from Paypal, including for many international orders. For more information on this servivce please refer to the Paypal website.

Damages

To deal with damages quickly please send us a brief description of the damage and include a photograph where possible as this will speed the process up considerably.

Return of Faulty Goods

You should open all boxes carefully and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 24 hours of the delivery. If we are not notified of damage within 24 hours we are unable to claim from either the manufacturer or the carrier and you may be liable.

If a product is faulty you can return it to UK Whitegoods for an exchange or refund.

Returned items are inspected and tested, please note that should we determine that the product is not faulty you may not receive a refund for that item and you may be charged any delivery and collection costs we incur.

Return of Non-Faulty Goods

At UK Whitegoods we are determined to go to every length to ensure that you are a happy customer. If however the event arises that you wish to cancel your order, then you may do so in accordance with the provisions below.

You can cancel your contract before delivery, and up to 14 days after delivery. To do this, please email us or raise a support ticket, you cannot do this on the phone or live chat.

It will speed up the returns process if you can also provide a brief explanation of your reason for cancellation and order number. We will refund your money, excluding postage charges, within 14 days of receiving the item(s) back.

Any returns must be received by us within fourteen days of instruction or authorisation to return the item(s).

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

It is recommended that - for your own protection - you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer's responsibility to take reasonable care of the goods during the cancellation period and we would therefore recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

If you wish to make a return please note that we cannot accept returns if:

The products have been used, personalised or customised in any way.

The products have been fitted for fault finding purposes, we will deem it to have been used.