Plussat: My room was very nice and had everything I needed for the week. I had a fully size fridge, microwave two desks and a separate room. It was nice to walk outside the hotel and be directly on the Riverwalk with great restaurants like Macy's, Ritas on the River and Iron Cactus just a few steps away. In the evening the hotel offers three free adult beverages with "snacks" but it could easily be a meal. We had chicken strips, salad, pasta and a baked potato available most evenings. The Air Force sends me here for training once a year and I look forward to staying at the Drury Plaza.,

Erinomainen10,0

Plussat: Excellent hotel near the heart of the riverwalk.

Erinomainen9,6

Plussat: Great breakfast, lovely bathroom, comfortable beds.

OK5,4

Plussat: Enjoyed the kickback and proximity to riverwalk.

Erinomainen9,1

Plussat: I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend.

Miinukset: Elevator use was impossible, walked down stairs from 15th floor with luggage.

10,0 Erinomainen

Plussat: My room was very nice and had everything I needed for the week. I had a fully size fridge, microwave two desks and a separate room. It was nice to walk outside the hotel and be directly on the Riverwalk with great restaurants like Macy's, Ritas on the River and Iron Cactus just a few steps away. In the evening the hotel offers three free adult beverages with "snacks" but it could easily be a meal. We had chicken strips, salad, pasta and a baked potato available most evenings. The Air Force sends me here for training once a year and I look forward to staying at the Drury Plaza.,

Miinukset: My dresser was difficult to close, but it didn't bother me enough to report it until I checked out. No other complaints at all.

10,0 Erinomainen

Plussat: Excellent hotel near the heart of the riverwalk.

Miinukset:

9,6 Erinomainen

Plussat: Great breakfast, lovely bathroom, comfortable beds.

Miinukset: Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.

5,4 OK

Plussat: Enjoyed the kickback and proximity to riverwalk.

Miinukset: they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?

9,1 Erinomainen

Plussat: I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend.

Miinukset: Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)

Plussat: Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!

Erinomainen9,1

Erinomainen8,0

Plussat: nice "earthy' atmosphere and location
love the suite option

Erinomainen8,0

Plussat: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.

Erinomainen8,5

Plussat: The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition.
The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.

Erinomainen10,0

Plussat: very clean, great location, friendly staff,

Keskiverto2,0

Plussat: Nothing such to like

Erinomainen10,0

Plussat: Staff was AWESOME

Erinomainen9,4

Plussat: Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.

Plussat: Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!

Miinukset:

9,1 Erinomainen

Plussat:

Miinukset: I thought it was closer to all the restaurants on the Riverwalk.

8,0 Erinomainen

Plussat: nice "earthy' atmosphere and location
love the suite option

Miinukset: very expensive valet parking and no self parking lot
poor room service options and other snack options
no balconies or windows to open
poor ventilation in rooms
small pool and hot tub broken

8,0 Erinomainen

Plussat: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.

Miinukset: Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating.
The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.

8,5 Erinomainen

Plussat: The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition.
The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.

Miinukset:

10,0 Erinomainen

Plussat: very clean, great location, friendly staff,

Miinukset:

2,0 Keskiverto

Plussat: Nothing such to like

Miinukset: I feel it’s over priced and not worth for 100$/ night poor room service and not much options for food

10,0 Erinomainen

Plussat: Staff was AWESOME

Miinukset:

9,4 Erinomainen

Plussat: Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.

Miinukset: Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.

10,0 Erinomainen

Plussat: The staff was very friendly and accommodating!

Miinukset: The fee for parkig at the hotel was ridiculous, $36 per night.

7,7 Hyvä

Plussat:

Miinukset: The front desk staff was unprepared and it to over 45 minutes to check in

8,0 Erinomainen

Plussat: Location and large size rooms

Miinukset: Issues with hot water and terribly slow and incompetent valet

Plussat: We loved the hotel. It was very beautiful and clean. Even tho they were renovating we didn't hear a thing. The staff was magnificent and always helpful. We will be staying there again. Only if we get a room with a view of the park. Lol

Erinomainen9,7

Plussat: Hotel had large rooms very clean.
Staff was very helpful and friendly

OK5,3

Plussat: location is great, staff was friendly

Erinomainen8,3

Plussat: The location. Within walking distance to the Riverwalk and The Alamo. Also many fine restaurants located nearby. Also, the staff was very friendly and accomodating.

Plussat: We loved the hotel. It was very beautiful and clean. Even tho they were renovating we didn't hear a thing. The staff was magnificent and always helpful. We will be staying there again. Only if we get a room with a view of the park. Lol

Miinukset:

9,7 Erinomainen

Plussat: Hotel had large rooms very clean.
Staff was very helpful and friendly

Miinukset:

5,3 OK

Plussat: location is great, staff was friendly

Miinukset: hotel is under renovation. any and all pictures you find on line are completely inaccurate or downright deceptive. even the official website shows a hotel that does not look anything like this one. rooms have no soundproofing so you hear EVERYTHING. bathrooms look institutional, ceiling tiles hanging out of the hallway ceilings, etc.... the place is a mess, loud and not very pleasant to stay at. only saving grace was we didn't spend much time in the room.

8,3 Erinomainen

Plussat: The location. Within walking distance to the Riverwalk and The Alamo. Also many fine restaurants located nearby. Also, the staff was very friendly and accomodating.

Miinukset: The hotel is in the process of a big time renovation. There was a slight inconvenience at times because of construction dust and noise and elevator shutdowns.

9,4 Erinomainen

Plussat:

Miinukset: Air conditioner in the room would not cool below 74 degrees. Too warm to sleep comfortably.

8,6 Erinomainen

Plussat: The staff was great. Food was good. Great location

Miinukset: The hotel in under renovation and it didn't look as nice as it have looked. I realize is an older hotel and it's good that they are renovating. Just wished I was there after renovations were completed. I was not aware of construction when I booked.

Plussat: If you want a little history stay, this place is it.
This place is great old school hotel with the oldest bar in town.
Has a nice pool and inner garden to chill.
Nice helpful staff
Rooms were clean and large.
The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal.
Location is perfect - Riverwalk starts right here and Alamo is a cross the street

Erinomainen8,2

Plussat: Location is excellent

Erinomainen10,0

Plussat: Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel.

Erinomainen8,0

Plussat: The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean.

Hyvä7,1

Plussat: The hotel's location can't be beat: a block away from the Alamo, a couple blocks away from the convention center, and right next to a shopping mall with a wide variety of restaurants and stores. The staff was very friendly.

Erinomainen9,7

Plussat: San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful!

Hyvä6,2

Plussat: The Menger is very historic and literally right across the street from the Alamo. There are lots of things to do that are within easy walking distance that give you the San Antonio experience. The historic nature alone is worth the stay.

Erinomainen9,1

Plussat: We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!!

Erinomainen9,4

Plussat: Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm.

Hyvä7,1

Erinomainen9,4

Plussat: I like the over all feel for the hotel.

Erinomainen10,0

Plussat: I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!

Plussat: If you want a little history stay, this place is it.
This place is great old school hotel with the oldest bar in town.
Has a nice pool and inner garden to chill.
Nice helpful staff
Rooms were clean and large.
The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal.
Location is perfect - Riverwalk starts right here and Alamo is a cross the street

Miinukset: Can't open windows in the room (the old bulding)
Shower has weak water flow

8,2 Erinomainen

Plussat: Location is excellent

Miinukset: Beds are quite narrow.
Air conditioning went out one night.
Thankfully, it was repaired the next day.

10,0 Erinomainen

Plussat: Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel.

Miinukset: Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection.
Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.

8,0 Erinomainen

Plussat: The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean.

Miinukset: I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.

7,1 Hyvä

Plussat: The hotel's location can't be beat: a block away from the Alamo, a couple blocks away from the convention center, and right next to a shopping mall with a wide variety of restaurants and stores. The staff was very friendly.

Miinukset: The room worked for what I needed, but it could have been better. The bathroom was small and was, for some reason, built 6-8 inches higher than the rest of the room. You could hear everything through the walls.

9,7 Erinomainen

Plussat: San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful!

Miinukset: The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.

6,2 Hyvä

Plussat: The Menger is very historic and literally right across the street from the Alamo. There are lots of things to do that are within easy walking distance that give you the San Antonio experience. The historic nature alone is worth the stay.

Miinukset: We didn't get a room in the old, original, historic section. Our room was outdated and in need of renovation.

9,1 Erinomainen

Plussat: We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!!

Miinukset: You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!

9,4 Erinomainen

Plussat: Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm.

Miinukset: A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.

7,1 Hyvä

Plussat:

Miinukset: Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!

9,4 Erinomainen

Plussat: I like the over all feel for the hotel.

Miinukset: The size of the room. But looked at the other rooms and i guess for a bit more you gst more space.

10,0 Erinomainen

Plussat: I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!

Miinukset: I think having breakfast included like other chains do would be a nice addition

10,0 Erinomainen

Plussat: Great location. Beautiful hotel

Miinukset:

5,4 OK

Plussat: Location was wonderful, room was clean

Miinukset: Hotel was dated. Too expensive for what we got. Upon return to our room we discovered our AC was not working. Front desk sent up a tech but he couldn't fix it. So they gave us a fan.... No one from mgmt contacted me and no apologies. Just nothing. I paid less for my room at the beautiful La Cantera the night before.

10,0 Erinomainen

Plussat: The view of the room was amazing! Enjoy time on the top level pool with an amazing view of the city.

Miinukset: Construction on the second floor during the day.

10,0 Erinomainen

Plussat: Staff extremely friendly service great location great

Miinukset:

7,7 Hyvä

Plussat: Centrally located in Downtown, you are minutes from most sites and right on the scenic river walk. Nice and helpful staff will greet and assist you.

Miinukset: sound proofing. With construction across the street waking you up at 6:40 am, easily hearing the conversations of others in the hall ways and flushing of toilets, sleep was easily disrupted.
shower tub and carpet had stains/not fully cleaned. bathroom fixture groves had visible dust collected.
really small pool, not sure if its that i'm from Miami, Fl where there is many pools. its about the size of the elevator hallway and maybe 4 ft deep.

9,4 Erinomainen

Plussat: Fabulous location, very friendly staff who were very accommodating. Excellent bronch every morning. Wait staff in the restuara to were friendly and helpful.

Miinukset: Room was a reasonable size but bathroom was a little bit worn. On the one day we forgot to leave a tip, the cleaning staff did a less than adequate job cleaning the room.

10,0 Erinomainen

Plussat: Hotel was clean, the staff was friendly, exclusive access to the Alamo and Riverwalk

Miinukset:

10,0 Erinomainen

Plussat: The location right on the riverwalk is excellent! Hotel is very nice and staff is very friendly! Would definitely stay again in the future.

Miinukset: My only compaint about the hotel is the cost of parking. Valet parking is $40 and self parking is $30 per night. Very expensive. If you stay a few nights parking ends up costing you as much as an additional night's stay.

6,5 Hyvä

Plussat: Room was nice and orderly. Friendly staff.

Miinukset: Couldn't get the room cool enough. Didn't sleep very well due to the room not being cool enough. Very humid.

Plussat: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Erinomainen10,0

Plussat: I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.

Keskiverto3,7

Plussat: Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.

Erinomainen10,0

Plussat: Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.

Erinomainen10,0

Plussat: Location was great

Erinomainen10,0

Plussat: All the staff we encountered were courteous and helpful from the valet to the manager. Keep up the great service

OK5,7

Plussat: Bed was comfortable

Erinomainen10,0

Plussat: large rooms with a lot of amenities
friendly, helpful staff

Erinomainen10,0

Plussat: The location, the staff, the great breakfast, and comfy room

Erinomainen10,0

Plussat: The staff and the place are great !

Erinomainen9,7

Plussat: We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.

Miinukset: The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.

6,8 Hyvä

Plussat: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Miinukset: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

10,0 Erinomainen

Plussat: I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.

Miinukset:

3,7 Keskiverto

Plussat: Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.

Miinukset:

10,0 Erinomainen

Plussat: Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.

Miinukset:

10,0 Erinomainen

Plussat: Location was great

Miinukset: Kind of dark interior needs brightening.

10,0 Erinomainen

Plussat: All the staff we encountered were courteous and helpful from the valet to the manager. Keep up the great service

Miinukset:

5,7 OK

Plussat: Bed was comfortable

Miinukset: Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners.
Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them.
If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part.
Most rooms the city view is the windows of the next building.

10,0 Erinomainen

Plussat: large rooms with a lot of amenities
friendly, helpful staff

Miinukset:

10,0 Erinomainen

Plussat: The location, the staff, the great breakfast, and comfy room

Miinukset: Nothing

10,0 Erinomainen

Plussat: The staff and the place are great !

Miinukset:

9,7 Erinomainen

Plussat: We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.

Miinukset: Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.

Plussat: The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good.

Erinomainen10,0

Plussat: Awesome location, walking distance to most of San Antonio's sights. Super clean hotel with great amenities and a helpful staff.

Plussat: The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good.

Miinukset: This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott.
I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person.
The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine.
In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.

10,0 Erinomainen

Plussat: Awesome location, walking distance to most of San Antonio's sights. Super clean hotel with great amenities and a helpful staff.

Plussat: Location was right no the river.
Beautiful Lobby
Rooms were very comfortable, awesome view of the tower.

Erinomainen8,8

Plussat: Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.

Erinomainen10,0

Plussat: From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.

Erinomainen9,4

Plussat: Beautiful view. Very peaceful.

Hyvä6,0

Plussat: I loved the location. Steps from the river and the mall.

Erinomainen10,0

Plussat: The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back

Erinomainen8,8

Plussat: Very nice accommodations.

Erinomainen9,4

Plussat: The staff was very friendly, helpful, and professional.

Erinomainen8,8

Plussat: Almost everything.

Keskiverto2,5

OK5,1

Hyvä7,7

Plussat: Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked.

Plussat: Location was right no the river.
Beautiful Lobby
Rooms were very comfortable, awesome view of the tower.

Miinukset: Valet Parking was $37 + Tax = $40.00!

8,8 Erinomainen

Plussat: Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.

Miinukset:

10,0 Erinomainen

Plussat: From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.

Miinukset:

9,4 Erinomainen

Plussat: Beautiful view. Very peaceful.

Miinukset: Didn't realize there would be 60$ charge for parking

6,0 Hyvä

Plussat: I loved the location. Steps from the river and the mall.

Miinukset: My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.

10,0 Erinomainen

Plussat: The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back

Miinukset: One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.

8,8 Erinomainen

Plussat: Very nice accommodations.

Miinukset: Breakfast buffet was understaffed, was not explained properly

9,4 Erinomainen

Plussat: The staff was very friendly, helpful, and professional.

Miinukset: Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.

8,8 Erinomainen

Plussat: Almost everything.

Miinukset: The fact that self parking beneath the hotel costs $30 a night!

2,5 Keskiverto

Plussat:

Miinukset: The room was small and we couldn't even upgrade

5,1 OK

Plussat:

Miinukset: I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again

7,7 Hyvä

Plussat: Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked.

Miinukset: Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.

Plussat: Location was great. Staff was attentive. Spending time at the bar was a good day to end the day.

Erinomainen8,0

Plussat: -Rich with history and dedication to preserving it
-Location is great!!!!! Easy walk to the Riverwalk, Alamo Plaza and Bonham Exchange
-Spacious room
-Front desk staff was competent
-Room was clean
-Valet Car retrieval was quick, about 3 minutes each time
-Free continental breakfast

Erinomainen10,0

Plussat: This is the second time I have chosen the Crockett hotel. It is a historic 7 story hotel. The hotel has been remodeled with fresh updated fixtures and appliances. These rooms are huge. You could do gymnastics in them. The staff is super friendly and actually happy to see you. Breakfast is typical eggs, waffels and such. The location is why you want stay here but the staff and hotel is why you will be back.

Hyvä6,8

Plussat: Good location - good breakfast - next to the Alamo - Front desk staff was very friendly. fine for a long weekend for two adults but leave the children home

Erinomainen10,0

Plussat: Nice rooms that appear to be recently remodeled. Great full breakfast every morning. Very centrally located close to The Alamo and Riverwalk. Staff are very kind and helpful too.

Erinomainen10,0

Plussat: Ernie's bar right in the hotel - great happy hour, very relaxed bar. good breakfast at the hotel every morning, staff very friendly, rooms nice and clean.

Erinomainen9,4

Plussat: The hotel is a nice combination of modern and heritage. The location is perfect. Breakfast is far better than most.

Erinomainen8,5

Plussat: Location, price, staff

Erinomainen9,1

Plussat: convenient as far as location and accessability to San Antonio "highlights". beautiful, historic. Great staff for the most part. because there was no gym/work out facilities on sight and the pool was out of commission during our stay, Crockett did direct and make it possible for us with a nearby facility/hotel.

Erinomainen10,0

Plussat: I have usually stayed at the Menger Hotel as I like the old fashioned ambiance of vintage hotels. I also love drinking in the Menger Bar where Teddy Roosevelt recruited his Rough Riders. The Crockett is right next door and has pretty much the same ambiance as the Menger but at almost half the price! I will be staying here from now on.

Plussat: Location was great. Staff was attentive. Spending time at the bar was a good day to end the day.

Miinukset:

8,0 Erinomainen

Plussat: -Rich with history and dedication to preserving it
-Location is great!!!!! Easy walk to the Riverwalk, Alamo Plaza and Bonham Exchange
-Spacious room
-Front desk staff was competent
-Room was clean
-Valet Car retrieval was quick, about 3 minutes each time
-Free continental breakfast

Miinukset: -Front desk staff didn't seem welcoming
-Price doesn't seem to comparable to room quality, but I think you pay for the location and history
-Valet wasn't always readily available to take keys after already checking vehicle in
-Parking around or near hotel is difficult and valet is $24/night
-Sound traveled heavily from hallway into the room, not sure if it's because we were by the elevator
Regardless of this, definitely worth a stay!!!!!

10,0 Erinomainen

Plussat: This is the second time I have chosen the Crockett hotel. It is a historic 7 story hotel. The hotel has been remodeled with fresh updated fixtures and appliances. These rooms are huge. You could do gymnastics in them. The staff is super friendly and actually happy to see you. Breakfast is typical eggs, waffels and such. The location is why you want stay here but the staff and hotel is why you will be back.

Miinukset:

6,8 Hyvä

Plussat: Good location - good breakfast - next to the Alamo - Front desk staff was very friendly. fine for a long weekend for two adults but leave the children home

Miinukset: out dated - $24 daily parking fee - Postage size swimming pool with limited deck for sitting right by the main driveway.- non English speaking staff couldn't understand my question, so I needed to go to the front desk.

10,0 Erinomainen

Plussat: Nice rooms that appear to be recently remodeled. Great full breakfast every morning. Very centrally located close to The Alamo and Riverwalk. Staff are very kind and helpful too.

Miinukset: $25 parking charge per night

10,0 Erinomainen

Plussat: Ernie's bar right in the hotel - great happy hour, very relaxed bar. good breakfast at the hotel every morning, staff very friendly, rooms nice and clean.

Miinukset:

9,4 Erinomainen

Plussat: The hotel is a nice combination of modern and heritage. The location is perfect. Breakfast is far better than most.

Miinukset: The rooms are a little tight but due to the age of the hotel this is to be expected. I'd like to see some potatoes at the breakfast.

8,5 Erinomainen

Plussat: Location, price, staff

Miinukset:

9,1 Erinomainen

Plussat: convenient as far as location and accessability to San Antonio "highlights". beautiful, historic. Great staff for the most part. because there was no gym/work out facilities on sight and the pool was out of commission during our stay, Crockett did direct and make it possible for us with a nearby facility/hotel.

Miinukset: we noticed when we were going to use a couple of glasses in our room for water/soda...that the "old" glasses were what we had to use and that the liquid from the previous night wasn't even emptied by the housekeeper that day...unfortunate...made us question whether the room was cleaned more than just make the bed...

10,0 Erinomainen

Plussat: I have usually stayed at the Menger Hotel as I like the old fashioned ambiance of vintage hotels. I also love drinking in the Menger Bar where Teddy Roosevelt recruited his Rough Riders. The Crockett is right next door and has pretty much the same ambiance as the Menger but at almost half the price! I will be staying here from now on.

Miinukset:

9,4 Erinomainen

Plussat: The staff was very friendly

Miinukset:

6,0 Hyvä

Plussat:

Miinukset: No mini bar or microwave. No room service. Pictures were deceiving. Not worth the money for one night. Also, charging your guests for parking is ridiculous since they already have to pay to park everywhere in San Antonio.

Plussat: Was impressed by everything... I think I heard some unexplainable noises during the night ... Nice location

Erinomainen10,0

Plussat: Cookie!!!! Wife liked cookie!!! It was a very nice experience me an my wife enjoyed it greatly

Hyvä7,4

Plussat: Great location. Comfortable view.

Erinomainen10,0

Erinomainen10,0

Plussat: Everything

Hyvä6,3

Plussat: Although I was stuck with the smallest room they have it was still cozy and comfortable. Also they were also low staffed but despite that they were still friendly.

OK4,8

Plussat: The view from the room was fantastic! The location is also great!

Hyvä6,8

Plussat: Location, location, and location! Hotel is right across the Alamo with plenty of cheap public parking around the area.
Also, the warm chocolate chips cookies from the front desk are a plus.

Hyvä6,8

Plussat: Location is great right in the heart of San Antonio next to the Alamo. Room was clean but very small.

Erinomainen8,8

Plussat: This hotel was very nice! Our room was ready when expected and they placed us with a corner room with a great view, for no extra cost. Staff were great and the check in/check out process was so simple! The location could not have been better for the main attractions, such as the Alamo and Riverwalk. I would definitely stay here again and recommend to others.

Hyvä7,7

Plussat: The location was great. Short walk to the convention center, riverwalk, alamo. The staff was also very friendly and nice.

Plussat: Was impressed by everything... I think I heard some unexplainable noises during the night ... Nice location

Miinukset:

10,0 Erinomainen

Plussat: Cookie!!!! Wife liked cookie!!! It was a very nice experience me an my wife enjoyed it greatly

Miinukset: No microwave in rooms or fridge.

7,4 Hyvä

Plussat: Great location. Comfortable view.

Miinukset: Parking was difficult. I wish the stay came with parking instead of having to use valet. I had to pay for valet and to park right outside each day as I have to have quick access to my car. Although it was a nice hotel, I won't be staying here again.

10,0 Erinomainen

Plussat:

Miinukset: Valet was $35 ...should have been included with hotel

10,0 Erinomainen

Plussat: Everything

Miinukset: I think the parking at $30 a night is a little too pricey.

6,3 Hyvä

Plussat: Although I was stuck with the smallest room they have it was still cozy and comfortable. Also they were also low staffed but despite that they were still friendly.

Miinukset: I thought the valet was overpriced and they should at least allow one free parking per reservation

4,8 OK

Plussat: The view from the room was fantastic! The location is also great!

Miinukset: The room felt like it needed to be steam cleaned with bleach... The room appeared to be updated sometime in the early 2000. But has not been maintained well. The bed was as hard as the floor. The shower head was loose and the bathroom smelled of old urine. We ordered Breakfast to our room the first morning. The breakfast was good and when we where ready to leave for the day I called to let the staff know so they could come up and clean our room. We where gone the entire day and come back to the same mess we left that morning... At 250 a night plus 30 a night valet parking This should have never happened. That night I went to drink a water bottle the staff provides for you in the room and there was no seal on the lid on either bottle. The cleaning person didn't even bother to change our water bottles. just filled them up with tap water and called it a day. If you are looking for a clean room with basic hotel services I would look past this place!!

6,8 Hyvä

Plussat: Location, location, and location! Hotel is right across the Alamo with plenty of cheap public parking around the area.
Also, the warm chocolate chips cookies from the front desk are a plus.

Plussat: Location is great right in the heart of San Antonio next to the Alamo. Room was clean but very small.

Miinukset: Trying to reach front desk and room service repeatedly at night and no answer. Finally answer and the late night food was just quickie microwaved crap. We couldn't even eat it.

8,8 Erinomainen

Plussat: This hotel was very nice! Our room was ready when expected and they placed us with a corner room with a great view, for no extra cost. Staff were great and the check in/check out process was so simple! The location could not have been better for the main attractions, such as the Alamo and Riverwalk. I would definitely stay here again and recommend to others.

Miinukset:

7,7 Hyvä

Plussat: The location was great. Short walk to the convention center, riverwalk, alamo. The staff was also very friendly and nice.

Miinukset: The building is old and the rooms show it. My first night there was a some fan, or machinery noise that made it impossible to sleep. I was able to switch rooms that night which was nice. One morning I had no hot water. The staff listened, but didn't seem concerned about it. I only had one breakfast at the hotel restaurant, but it was quite underwhelming and definitely not worth paying for.

Plussat: Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark.
The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.

Erinomainen9,4

Plussat: Not too large, well sited, well run, comfortable.

Hyvä7,1

Plussat: Good location and friendly staff

Erinomainen10,0

Plussat: Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.

Hyvä6,2

Plussat: Location

Erinomainen10,0

Plussat: Love the fact that from the time you pull in till the time you leave the staff takes all the stress out of your stay. Also love that you can walk right out the doors and your on the river walk.

Erinomainen8,0

Plussat: Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!!
We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by.
All and all...great place to stay!

Erinomainen10,0

Plussat: Staff and rooms

Hyvä7,1

Plussat: The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay.

Keskiverto2,0

Plussat: This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation.
I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction.
Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you.
Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.

Plussat: Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark.
The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.

Miinukset:

9,4 Erinomainen

Plussat: Not too large, well sited, well run, comfortable.

Miinukset: Riverwalk is very popular but very touristy, and most restaurants therefore not very good.

7,1 Hyvä

Plussat: Good location and friendly staff

Miinukset: Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.

10,0 Erinomainen

Plussat: Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.

Miinukset:

6,2 Hyvä

Plussat: Location

Miinukset: Very hot elevators, sink did not drain, beds mattresses need to be replaced

10,0 Erinomainen

Plussat: Love the fact that from the time you pull in till the time you leave the staff takes all the stress out of your stay. Also love that you can walk right out the doors and your on the river walk.

Miinukset: The only complaint is there is no hotel shuttle to area attractions.

8,0 Erinomainen

Plussat: Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!!
We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by.
All and all...great place to stay!

Miinukset:

10,0 Erinomainen

Plussat: Staff and rooms

Miinukset:

7,1 Hyvä

Plussat: The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay.

Miinukset: The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.

2,0 Keskiverto

Plussat: This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation.
I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction.
Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you.
Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.

Miinukset:

8,5 Erinomainen

Plussat: Great location and I liked the rustic feel of the place.

Miinukset: The card reader on the door did not work well. Took at least 10 tries before it actually opened the door. The carpet isn't the greatest. Have to pay for wifi.

6,0 Hyvä

Plussat: Very nice location

Miinukset: no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.

Plussat: Housekeeping was fast. Location on the river walk was very convenient.

Erinomainen10,0

Plussat: Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny.
Super friendly staff and very clean.
Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well.

Hyvä7,3

Plussat: How close it was to the river walk.

Erinomainen9,4

Plussat: Location is great

Erinomainen9,3

Plussat: The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs.

Miinukset: The room was 80 degrees went we got to the room. The AC struggled to cool the room which never cooled down. The hallways were Hotter than that. The bar closed too early on a Saturday night too! We will never stay there again! Plus I had to park my F250 across the street because my stock pick up wouldn’t fit in the parking garage! Really

8,5 Erinomainen

Plussat:

Miinukset: Room was a bit musty. Breakfast was not as we expected. Ran out of some of the items and some of the hot items were cold. Fairly disappointed for the amount we paid for the breakfast buffet.

6,5 Hyvä

Plussat: Housekeeping was fast. Location on the river walk was very convenient.

Miinukset: The room and bathroom were very small. There was also a very strong scent of perfume that was overwhelming when you walked into the hotel. We noticed it every time we came into the hotel during our stay. It was almost nauseating. Parking was expensive. It was the week of Thanksgiving and the front desk seemed to be severely understaffed.

10,0 Erinomainen

Plussat: Hotel had lots of activities planned for families and kids, including egg hunt and wake up call by the Easter bunny.
Super friendly staff and very clean.
Excellent access to the mall and food court area for those that like different tastes on a budget, but also quick access to very nice restaurants as well.

Miinukset: Some of the activities were at the other Marriott across the street

7,3 Hyvä

Plussat: How close it was to the river walk.

Miinukset: The smell on our floor and room size.

9,4 Erinomainen

Plussat: Location is great

Miinukset: Could not accommodate our truck - had to park off site.

9,3 Erinomainen

Plussat: The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs.

Miinukset: I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.

Miinukset: Put in a room and it was already occupied when I opened the door, awkward. Floor was sticky, like it was cleaned with dirty mop water. 2 lamps didn't work until I flipped a breaker. Valet guy almost backed my car into another's, thankfully he was yelled at and the other guy honked the horn.

8,5 Erinomainen

Plussat: I like the modern update and the location. It was less than 1 1/2 away from the river walk. Literally walking distance

Miinukset: Our room was facing the crossing roads and it was too noisy and that's because I was on the 14 floor ( the top floor of the building) and my neighbors had a huge fight and were too loud and disturbing to my night stay.

Plussat: The convenience to the river walk was nice. The staff is very friendly and helpful.

Keskiverto2,0

Plussat: Nothing. Didn't even stay there

Erinomainen10,0

Plussat: I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay

Erinomainen9,6

Plussat: The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary.

OK4,8

Plussat: Sleeping in the bed.

OK5,1

Plussat: The staff initially was friendly and courteous but eventually that was not the case.

Erinomainen9,7

Plussat: This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!

Erinomainen9,7

Plussat: The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful.

Plussat: The convenience to the river walk was nice. The staff is very friendly and helpful.

Miinukset: No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.

2,0 Keskiverto

Plussat: Nothing. Didn't even stay there

Miinukset: I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience

10,0 Erinomainen

Plussat: I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay

Miinukset:

9,6 Erinomainen

Plussat: The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary.

Miinukset: Not a thing!

4,8 OK

Plussat: Sleeping in the bed.

Miinukset: The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.

5,1 OK

Plussat: The staff initially was friendly and courteous but eventually that was not the case.

Miinukset: The staff we not able to fix the problems with the rooms. They were rude and annoyed with our multiple calls for assistance just getting into the rooms due to the door not accepting any of the 9 cards that were created for the one room. I would do a trip to a holiday Inn again, just not this location

9,7 Erinomainen

Plussat: This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!

Miinukset:

9,7 Erinomainen

Plussat: The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful.

Miinukset: No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.

Plussat: Hotel was very nice and clean. Rooms were spacious and beds were comfy. Stayed here for 2 days and we were very happy. You can buy breakfast vouchers for 8-10 dollars and eat in the restaurant which had good food. The staff was also very friendly. Really nice deck area in the back with a smaller pool.

Erinomainen10,0

Plussat: We were impressed with the staff and facilities.

Erinomainen9,3

Plussat: staff was friendly and always helpful. rooms were excellent, clean, bright. plenty of parking. beds were soft, pillows were awesome. elevators were fast. check in and check out was easy. the best thing about this hotel is the friendly staff.

Erinomainen9,1

Plussat: I was in San Antonio for a conference, but my husband and 4 yr old tagged along for some fun family time as well. I appreciated the computers and printer for guest use and the early cafe breakfast options as well as, how accommodating they were for families. I was a little disappointed when we first arrived because our room didn't look anything like the photos and I was admittedly excited about the charm of the pictures advertised.We got over it though once we saw how roomy it was and all the nice amenities like the keurig, etc. Despite how roomy and comfortable the bed was, we inquired about a cot for our daughter to sleep on since the room was def. large enough to accommodate one. They immediately rolled down a large plush bed for her already made up, she thought it was the greatest thing ever! We also found ourselves needing bandaids or batteries for our personal things and they provided everything we asked for on the spot at the front counter. That was huge!! We were blown away by their hospitality. I was also surprised that most of the days my husband told me to go ahead and take the car because they wouldnt even need it. They could go swimming, eat lunch at the bistro, and hop on the river taxi right out back if they wanted to go somewhere. Needless to say this will be our go-to spot anytime we're in SA.

Erinomainen10,0

Plussat: I loved the seclusion and privacy. Hotel was on the river walk but on the quiet tranquil side and yet only 10 minutes away from river enter mall. Richard and Darlene at the restaurant and bar were so kind to us. My wife really enjoyed her birthday weekend. Would definitely stay here again.

Erinomainen10,0

Plussat: We liked the location best. It was located directly on the Riverwalk so we could pick up the River Taxi without having to walk far. The room we had was large enough for four adult women to walk about without running into each other.

Erinomainen9,4

Plussat: The man at the desk at night. I think his name was Robert. He was amazing! Just the best guest service I've ever had.

Erinomainen10,0

Plussat: Hotel staff was very knowledgable about restaurants and the Riverwalk. Rooms were large and definitely worth the money. Whether a couple or family on vacation, this is where you need to stay. Location is excellent and service is nothing short of 5 star

OK5,6

Plussat: There was nothing to like. It's over priced.

OK5,4

Plussat: Great location in a less touristy part of town. Near university and other popular destinations. Room was large and comfortable. Quiet at night.

Plussat: Hotel was very nice and clean. Rooms were spacious and beds were comfy. Stayed here for 2 days and we were very happy. You can buy breakfast vouchers for 8-10 dollars and eat in the restaurant which had good food. The staff was also very friendly. Really nice deck area in the back with a smaller pool.

Miinukset: The hotel is far away from where the heart of the river walk is. It was super hot when we were there so walking far wasn't very fun.

10,0 Erinomainen

Plussat: We were impressed with the staff and facilities.

Miinukset:

9,3 Erinomainen

Plussat: staff was friendly and always helpful. rooms were excellent, clean, bright. plenty of parking. beds were soft, pillows were awesome. elevators were fast. check in and check out was easy. the best thing about this hotel is the friendly staff.

Miinukset: just very minor details: the tv remote buttons were either worn or the battery was dead, difficult to change channels. and the printed channel guide was so small you need reading glasses to read it. in my room there was no bathtub, only a standing shower, but it was sufficient. no microwave, which was kind of a downer.

9,1 Erinomainen

Plussat: I was in San Antonio for a conference, but my husband and 4 yr old tagged along for some fun family time as well. I appreciated the computers and printer for guest use and the early cafe breakfast options as well as, how accommodating they were for families. I was a little disappointed when we first arrived because our room didn't look anything like the photos and I was admittedly excited about the charm of the pictures advertised.We got over it though once we saw how roomy it was and all the nice amenities like the keurig, etc. Despite how roomy and comfortable the bed was, we inquired about a cot for our daughter to sleep on since the room was def. large enough to accommodate one. They immediately rolled down a large plush bed for her already made up, she thought it was the greatest thing ever! We also found ourselves needing bandaids or batteries for our personal things and they provided everything we asked for on the spot at the front counter. That was huge!! We were blown away by their hospitality. I was also surprised that most of the days my husband told me to go ahead and take the car because they wouldnt even need it. They could go swimming, eat lunch at the bistro, and hop on the river taxi right out back if they wanted to go somewhere. Needless to say this will be our go-to spot anytime we're in SA.

Miinukset:

10,0 Erinomainen

Plussat: I loved the seclusion and privacy. Hotel was on the river walk but on the quiet tranquil side and yet only 10 minutes away from river enter mall. Richard and Darlene at the restaurant and bar were so kind to us. My wife really enjoyed her birthday weekend. Would definitely stay here again.

Miinukset: When checking in we were given a non smoking policy to sign and told we could not smoke on the premises. I asked her if we could smoke outside the hotel or on our balcony, and she again repeated "not on the premises" well as we went onto the balcony there was an ash tray on the outside table and also noticed guests down below smoking. As we headed outside by the pool I again noticed ash trays throughout the exterior of the hotel. I asked another employee by the name of Richard if we could smoke outside the hotel and he said absolutely and brought us an ashtray.

10,0 Erinomainen

Plussat: We liked the location best. It was located directly on the Riverwalk so we could pick up the River Taxi without having to walk far. The room we had was large enough for four adult women to walk about without running into each other.

Miinukset:

9,4 Erinomainen

Plussat: The man at the desk at night. I think his name was Robert. He was amazing! Just the best guest service I've ever had.

Miinukset: Maid said she was out of big towels and would bring some bank later. She never did so I had to go get them. We dropped something and had to look for it. Discovering underneath the beds (which were a bit too saggy) were filthy.

10,0 Erinomainen

Plussat: Hotel staff was very knowledgable about restaurants and the Riverwalk. Rooms were large and definitely worth the money. Whether a couple or family on vacation, this is where you need to stay. Location is excellent and service is nothing short of 5 star

Miinukset: I only had one night to stay here

5,6 OK

Plussat: There was nothing to like. It's over priced.

Miinukset: The location and the price of the hotel. The pool also was not great.

5,4 OK

Plussat: Great location in a less touristy part of town. Near university and other popular destinations. Room was large and comfortable. Quiet at night.

Miinukset: Came in and evening person was looking at his computer, not wanting to interrupt, I waited patiently until I noticed him looking at me as if I were out of place, followed by, "Yes?" Thinking his humor might be a tad dry I let it go until I had another less than pleasant interaction with him later abut parking, then I realized he needed to consider a career outside of the hospitality industry. I wonder if his mom got him this job. Anyway, between that and an unwashed glass in my room I think some corners are being cut.

Plussat: The hotel was great but when I arrived there they didn’t get my reservation from kayak and I have to wait until somebody answered after 45min somebody returned the call but I have to pay again for a new reservation if you have reservations online you need to get a 24hrs people taking care of the reservations you don’t want to wait that long and more when you have kids and you’re tired from the trip

Erinomainen10,0

Plussat: Perfect accommodations close to the river walk!

Erinomainen10,0

Plussat: The staff at the Gunter were extremely nice! They have the most comfortable bed ever!!!!! There bar is small, quiet, and cozzy and full of history. I can't wait to stay their again!

Erinomainen8,0

Erinomainen9,4

Plussat: We really loved the room and furniture. You can tell the hotel is very old, but they keep it up to date. The king sized bed was very comfortable and so were the pillows. Our room was very clean.

Plussat: The hotel was great but when I arrived there they didn’t get my reservation from kayak and I have to wait until somebody answered after 45min somebody returned the call but I have to pay again for a new reservation if you have reservations online you need to get a 24hrs people taking care of the reservations you don’t want to wait that long and more when you have kids and you’re tired from the trip

Miinukset:

10,0 Erinomainen

Plussat: Perfect accommodations close to the river walk!

Miinukset: Breakfast down at the Market can get pretty pricey for a family larger than 2.

10,0 Erinomainen

Plussat: The staff at the Gunter were extremely nice! They have the most comfortable bed ever!!!!! There bar is small, quiet, and cozzy and full of history. I can't wait to stay their again!

Miinukset:

8,0 Erinomainen

Plussat:

Miinukset: The pool was not clean and the jacuzzi was not working. That was very disappointing. We were on a short get a way and were expecting to enjoy that.

9,4 Erinomainen

Plussat: We really loved the room and furniture. You can tell the hotel is very old, but they keep it up to date. The king sized bed was very comfortable and so were the pillows. Our room was very clean.

Miinukset: There were only a few small things we didn't like. One was the air conditioner was awesome and kept the room cool, but it was very loud when it turned on. Woke me up a time or two. Also the valet is quite expensive, but that's expected down by the river walk.

Miinukset: The air conditioner thermostat had a loud click then the fan noisily came on for about 30 seconds all day and night. the t.v. remote was not user friendly. It took about 5 minutes of running the water before there was any hot water.

10,0 Erinomainen

Plussat: The staff was super friendly and very helpful.

Miinukset:

6,2 Hyvä

Plussat:

Miinukset: $70 for overnight parking? In the same hotel you booked the rooms? That is ridiculously expensive.

Plussat: Room was large and accommodation comfortable.close to sightseeing .Staff friendly and listened to suggestions and requests

OK4,8

Plussat: The location by the riverwalk

Erinomainen8,0

Plussat: Close to Riverwalk.

Erinomainen10,0

Plussat: Near everything

OK4,8

Erinomainen9,4

Plussat: the location was within walking distance to the Riverwalk locations that we wanted to visit. The hotel bartenders at night were great and served very interesting concoctions. The room was clean and comfortable, the AC was cold, there was enough parking, staff was courteous and helpful. we will stay here again.

Erinomainen10,0

Plussat: The covered parking and location.

Erinomainen8,0

Plussat: Very close to the Riverwalk and all its restaurants. Hard to find the actual entrance to the hotel. Room was clean.

Erinomainen8,5

Plussat: Clean, spacious room with beautiful views. Great service staff. Cool fitness center. Excellent location in downtown San Antonio. Also, the channel line up was the best I've had at a hotel.

OK4,5

Plussat: The location near the Riverwalk was great.

Erinomainen8,0

Plussat: Clean, decor it

Erinomainen10,0

Plussat: I love how close it is to the main River area and the cleanliness. Also, I liked the decor.

Plussat: Room was large and accommodation comfortable.close to sightseeing .Staff friendly and listened to suggestions and requests

Miinukset: housekeeping visited daily but never swept thoroughly in kitchen area.Bed sheets were not shaken or examined before making.Several evenings we found make-up tissues and snak napkins under the covers.There was mold or some dark substance in the tile grout of bathroom. floor was washed but that substance remained

4,8 OK

Plussat: The location by the riverwalk

Miinukset: What I didn't like is the gym, the website makes it sound nice. It has a 1 treadmill and weights the treadmill didn't work. The pool is very small the beds are too hard uncomfortable. Website also says fresh bake cookies at check in no cookies and when I requested still didn't have them ready.

8,0 Erinomainen

Plussat: Close to Riverwalk.

Miinukset:

10,0 Erinomainen

Plussat: Near everything

Miinukset:

4,8 OK

Plussat:

Miinukset: The bathroom looked old was dingy I felt like I was going to fall through the tub. The pictures look a lot better than the actual room. There was a strange smell in the room. I requested a river view and I would not classify that room as a river view room. I would not stay at this hotel again

9,4 Erinomainen

Plussat: the location was within walking distance to the Riverwalk locations that we wanted to visit. The hotel bartenders at night were great and served very interesting concoctions. The room was clean and comfortable, the AC was cold, there was enough parking, staff was courteous and helpful. we will stay here again.

Miinukset: parking per night was expensive, the bar/restaurant had limited hours in the afternoon, towels were small, wanted more drink specials

10,0 Erinomainen

Plussat: The covered parking and location.

Miinukset: No convenience items were available for purchase. I needed distilled water for my CPAP breathing machine.

8,0 Erinomainen

Plussat: Very close to the Riverwalk and all its restaurants. Hard to find the actual entrance to the hotel. Room was clean.

Miinukset:

8,5 Erinomainen

Plussat: Clean, spacious room with beautiful views. Great service staff. Cool fitness center. Excellent location in downtown San Antonio. Also, the channel line up was the best I've had at a hotel.

Miinukset: I didn't like having to pay nearly $20 for parking for Each Night.

4,5 OK

Plussat: The location near the Riverwalk was great.

Miinukset: The hotel is renovating which I totally understand. The construction crews worked from 7am until 9pm When you are on vacation you don’t want to be woke up at 7am. We were put in a room directly across from a room that was under construction. Terrible!!! We complained to the front desk who was rude and would NOT give us another room. Now granted their were people checking in hours after us that had nicer rooms. There was was debris and trash all on the carpet in front of our room. We will be in San Antonio next weekend again but WILL NOT be staying there.

8,0 Erinomainen

Plussat: Clean, decor it

Miinukset: No complimentary breakfast?

10,0 Erinomainen

Plussat: I love how close it is to the main River area and the cleanliness. Also, I liked the decor.

Miinukset: I didn't get the pool view as it stated what I booked the room.

Plussat: I didn't know that when we made our reservation that we had been sent to a third party site. My fiancé had an emergency at work and we needed to reschedule. The hotel was fine with it, but it had to be done through the booking site . Unfortunately the booking site wouldn't allow it. We lost our money I will never book a hotel with kayak again.

Hyvä6,0

Plussat: Location to riverwalk

OK4,5

Plussat: Great location

Hyvä6,2

Plussat: The view and customer service was great!

Erinomainen10,0

Plussat: The breakfast buffet was an outstanding value. Great fresh food options and really fresh fruit!

Hyvä6,0

Plussat: The view was amazing and the room was very clean and home like

Erinomainen8,5

Plussat: The room was nice and clean and we had a view of the riverwalk from the room. Wifi was free, not all hotels in the area offer free WiFi.

Erinomainen8,2

Plussat: We only stayed for one night so this was perfect. I like how they had an option for gel body wash instead of the bar soap that leaves your skin feeling kind of tight. I like how the valet guy suggested we park for free on the street instead of spending money on valet since we would be there for one night. That was really helpful and he seemed to genuinely care for us to save $$$! We are a young couple and brought our 5 year old so every bit counts. The walk from the boardwalk was only about 10-15 minutes but still fairly close to the hotel.

Erinomainen8,2

Plussat: Easy to get to Riverwalk, 5-7 minute walk on Riverwalk to restaurants and shops. Quick elevators.

Erinomainen10,0

Plussat: The people working on cleanup (Maid) she make A really good job

Hyvä6,8

Plussat: Location - location - location - right on the Riverwalk. Conference facility was well laid out and easy to navigate and handled our 300 attendees well.
Concierge was very nice and helpful, as was transportation staff.
Food was above average, especially a lunch that was part of our conference.

Plussat: I didn't know that when we made our reservation that we had been sent to a third party site. My fiancé had an emergency at work and we needed to reschedule. The hotel was fine with it, but it had to be done through the booking site . Unfortunately the booking site wouldn't allow it. We lost our money I will never book a hotel with kayak again.

Miinukset: Nothing

6,0 Hyvä

Plussat: Location to riverwalk

Miinukset: Cleanliness of the room was disappointing

4,5 OK

Plussat: Great location

Miinukset: The bed was uncomfortable. I got a discounted rate thru booking.com and still paid too much for this room. The bed was hard and creaked. I would expect this at a cheaper destination but for $190+ per night this is just unacceptable. Also, who charges $30 a night plus tax for parking? IN SAN ANTONIO?? Who are you trying to fool? We know space is not this much of a commodity. Felt ripped off. Will absolutely not stay here again, and I'm definitely avoiding the Wyndham name in the future.

6,2 Hyvä

Plussat: The view and customer service was great!

Miinukset: No microwave or fridge. Not very clean. Found hair on our beds and some towels. Mold in shower and in sink.

10,0 Erinomainen

Plussat: The breakfast buffet was an outstanding value. Great fresh food options and really fresh fruit!

Miinukset: First room had a strong Lysol-like odor. They easily and immediately changed my room.

6,0 Hyvä

Plussat: The view was amazing and the room was very clean and home like

Miinukset: The location was a little sketchy the hidden room fees and they gave us a different room than what we originally booked we booked a deluxe suit and the hotel just gave us a random room and said they did not receive our reservations even tho we booked weeks in advance.

8,5 Erinomainen

Plussat: The room was nice and clean and we had a view of the riverwalk from the room. Wifi was free, not all hotels in the area offer free WiFi.

Miinukset: The wait for the elevators at checkout time were intense. We were on the 20th floor and ended up taking the stairs all the way down bc the elevator was full every single time it came to our floor.

8,2 Erinomainen

Plussat: We only stayed for one night so this was perfect. I like how they had an option for gel body wash instead of the bar soap that leaves your skin feeling kind of tight. I like how the valet guy suggested we park for free on the street instead of spending money on valet since we would be there for one night. That was really helpful and he seemed to genuinely care for us to save $$$! We are a young couple and brought our 5 year old so every bit counts. The walk from the boardwalk was only about 10-15 minutes but still fairly close to the hotel.

Miinukset: We came earlier than our check in and when I asked the front desk if our room was ready so we could possibly check in early she seemed to have kind of an attitude. We mainly came out to swim and when we went swimming the bottom of the pool felt as if it were coming up? Like as if there was a film covering the pool which was kind of interesting. While in the hot tub there was a couple smoking pot which was not okay, seeing that there were children and families everywhere. When the staff came out to check it out he did not do anything or tell them anything. The couple had thrown whatever they were smoking off the roof so they weren't caught with it but it was fairly obvious that they were smoking. I thought that they would've handled it differently but the staff member seemed okay with the situations and even told the other staff me ever that everything was okay....when that was definitely not.

8,2 Erinomainen

Plussat: Easy to get to Riverwalk, 5-7 minute walk on Riverwalk to restaurants and shops. Quick elevators.

Plussat: The people working on cleanup (Maid) she make A really good job

Miinukset: Just one people working on that the front desk she look so happy on she jop look

6,8 Hyvä

Plussat: Location - location - location - right on the Riverwalk. Conference facility was well laid out and easy to navigate and handled our 300 attendees well.
Concierge was very nice and helpful, as was transportation staff.
Food was above average, especially a lunch that was part of our conference.

Miinukset: Had a billing problem that hotel desk staff (including manager) seemed unwilling/unable to resolve. Problem rested with the hotel, but I had to go to our conference coordinator to finally take care of it. Unnecessary run around that should have been quickly resolved.
Room WiFi normally requires extra fee ($9.95/day). Only free in the lobby. Luckily, my conference arranged free WiFi for attendees. Seems a poor method of getting a little more money out of a guest.

8,0 Erinomainen

Plussat: Clean updated rooms.

Miinukset: Bathrooms could use to be renovated some. Or at least clean the tile

Miinukset: Aging hotel, due for a refresh. Very limited dining options on hotel. Most customers wear wife beaters and carry cases of beer into hotel.

9,4 Erinomainen

Plussat: The first night, they gave us a 1 bed when I had booked 2. That was resolved the next day. Thanks to the manager, Alex C., for this change. The lobby was great! Very friendly staff.

Miinukset: The parking situation. Too expensive to self park!

3,1 Keskiverto

Plussat: The staff was prompt, courteous and apologetic, but there was just too many reasons for them to apologize.

Miinukset: The hotel is a shambles. The first room had a leaking AC unit that drenched all of my stuff. The 2nd room had roaches. The third room was ok, but when we went for breakfast the morning we checked out we saw mice running around the restaurant. Pretty disgusting all and all

6,0 Hyvä

Plussat: The hotel had a decent pool with a bar and a fire.

Miinukset: The hotel is old and out dated the toilets were not clean. They charge their customers for parking. And it's a steep charge of 21 dollars a night for valet or 16 for self parking. I would not stay in this hotel again it is not a good value for the money. Holiday Inn or even a best value inn would be better

6,0 Hyvä

Plussat:

Miinukset: We were looking forward to using the hotel's pool but it was closed due to construction and the website didn't mention it. The drain in the bath/shower didn't go down fast enough. In the middle of showering I had to turn off the water so the water could drain down the tub.

10,0 Erinomainen

Plussat: El Tropicano Hotel while close to downtown was still removed from the regular commuter traffic. No noisy ambulances or no highly traveled streets to manuever.

Miinukset: No ice machines on our floor.

2,0 Keskiverto

Plussat:

Miinukset: was not able to go because hurricane Harvey. Could not get a refund.

8,0 Erinomainen

Plussat: The price was good for the river walk frontage. The valet was extremely helpful and friendly. The breakfast buffet was good. It was nice to have a small selection of food at the coffee bar.

Miinukset: The A/C dripped water onto the carpet. One of our room keys didn't work. The parking pass didn't work when we were ready to leave.

Plussat: I liked the view from the front side of the building, it was a great view of San Antonio. Also the bars/restaurants in the lobby were very convenient

Miinukset:

5,7 OK

Plussat:

Miinukset: Pool was closed the entire time

8,5 Erinomainen

Plussat: Greatt location for the price, hotel looks really nice and the room was also very comfortable.

Miinukset: Did not get room service for the second day so I was short on towels as I was staying with somebody else. Room did not have a microwave and the drink vending machines were only on selected floors.