Welcome to Best Western Plus Westchase Mini-Suites! Our Houston hotel is only minutes away from City CENTRE, and the convenient location of our property is a big reason guests choose to stay with us. Enjoy incredible shopping at the nearby Houston Galleria Mall, or catch a special event at Reliant Stadium. At Best Western Plus Westchase Mini-Suites, the best of the city is at your doorstep. The Westchase District is full of incredible shopping, dining and sightseeing options, and it's a must-see for anyone visiting the region. From the Downtown Theater to the Toyota Center, the possibilities are endless. At Best Western Houston, you'll be treated to genuine southern hospitality from the moment you arrive. Houston hotels are known for their friendliness, but we set the bar high. Visit Sam Houston Race Park for a once in a lifetime afternoon or Minute Maid Park to enjoy the great outdoors and Texas sunshine. Our friendly staff members are happy to give you recommendations and tips to ensure your stay is the best it can be. The Best Western Plus Westchase Mini-Suites is your home away from home. Spacious, cool rooms and quiet corridors make for a relaxing stay no matter what brings you to the city. Business travelers with Halliburton, National Oilwell Varco, Veritas DGS and Honeywell are just a few of our regular guests. A central location means a short commute for business travelers and more time for leisure activities and sightseeing. Of course the Rodeo Houston is also a popular event that brings guests to our Houston hotel from around the country. Whether you're here for business or pleasure, or a little of both, getting a great value on a comfortable room starts off the trip on the right note. Our Houston hotel has everything you need and more for a stress-free trip. Reserve your next room at Best Western Plus Westchase Mini-Suites today! Enjoy your stay.

The stay was better than some of the 5 star hotels we've visited. Excellent location centered around shopping and restaurants. The staff provided great service and attention to details. Also, enjoyed the fact that it was nice and quiet during our stay

Linda M

27/04/2018
,
Victoria, United States

5

« This is My Go-To Hotel in Houston! »

You can't beat the price for the amenities and a great night's sleep! It's right off the beltway, which makes it a snap to get to, and close to the areas where I want to go while I'm in town. Best of all, there's always a security guard at the front door after dark. I've never seen any other hotel do that.

Jemkh

22/04/2018
,
Melbourne, Australia

4

« Great for Passing Through »

A great, clean and happy place to stay. Not in the town centre and a fairly long uber drive in with the grid-locked traffic at times was a little painful. But I was mid-journey on an American road trip- so the safe and free parking here was a bonus. Continental breakfast was a bonus but nothing super crazy. The rooms were HUGE- if you are a cartwheeler, you could get away with a somersault at the end! Perfect place for us- would stay here if you weren't bothered by the trek into the main Houston Hub!

Frank Y

09/04/2018
,
Austin, United States

4

« Very good value for the rate »

This is the second time we stayed in this hotel in the last 5 years. We liked it the first time so we chose to return. The hotel lobby seemed to be remodeled recently so it looked very nice; the bedroom was clean and the bed was comfortable, however the bathroom is a little outdated and in need of repair and maintenance and it should be updated as with the lobby. The breakfast was OK with a very few items available. The staff was very polite and helpful. We'd definitely recommend this hotel as it provides good value for rate charged.

Q2594BVmichaelc

04/04/2018

5

« A good place to stay »

Good value and helpful staff. The breakfast was very good and the room was nice. We would stay there again if in the Houston area. The location is good and the pool area and hot tub are a nice size and will laid out.

sunnyandsarah1994

03/04/2018
,
Corpus Christi, Texas

5

« Great stay! »

This hotel was clean, comfortable, relaxing, and full of unexpected quirks. Overall very satisfied. Only things I would change is bathroom size and dirty stained shower curtain. Overall great hotel!!!

Betty C

25/03/2018
,
Bay City, United States

1

« a little business »

Have to mix a little pleasure with business, so I went with hubby on business trip. Hotel staff was very friendly and helpful and facilities were easy to access, clean and comfortable. Will definitely stay at this facility again for future trips in this area.

alijagshi

24/03/2018
,
Fort Worth, Texas

2

« Unhappy guest »

I had to complain 3 days out of 4 days that I stayed there. Not sure if I'll be coming back to that location. Water leak in the bathroom, lights were not working. Cleaning lady did not clean the room.

rstanley99

12/03/2018
,
San Antonio, Texas

4

« Large rooms small hotel »

No elevator, rest was good. The ihop is next door which we used. The hotel breakfast was sufficient. This is a small hotel but has ample parking and is convenient to highways. Felt safe in this neighborhood.

yzmart

08/03/2018
,
Pharr, Texas

5

« Great hotel! Awesome location! »

The Best Western Plus mini-suites Hotel was a great location not so far from the medical district and MD Anderson. Great accommodations and food choices around the hotel! Parking was great with IHOP next door!

HoggLife1

07/03/2018
,
Waco, Texas

4

« Great staff »

Located near other hotel options and ihop but the parking is easy to navigate. There is a parking attendant to ensure safety of the vehicles which was a big bonus.
Staff was nice and accommodating to our children. Checkin was easy and was up to our room. Very clean and super spacious suite. The decor is not the most current but that's not a deal breaker for me.
They do have a small workout room which ok.
Breakfast was above average in taste and selection.
Something to note I didn't see a elevator on property as we were on the 2nd floor and used the stairs the entire stay.
I thought it was a good value we will revisit

jeffreyrE7152NU

02/03/2018
,
Olklahoma City, United States

5

« Good Service Starts with Good Management »

I try to stay at Best Western Plus West Chase Mini Suitesl when business or pleasure takes me to Houston. In February, 2018 I took two business associates with me to the this hotel. All three rooms were top notch, and all members of the staff were courteous and attentive. As I am acustomed to at this hotel, I started each day with a very good breakfast. As I am not accustomed to at this hotel, one of my business associates had a problem with the job housekeeping had done in his room the previous day. I was standing tbeside him when he reported this matter to the front desk. What happened next helped me better understand why the staff of this hotel is so committed to customer serrvice. They learned to be that way by watching the boss in action. The hotel manager immediately came to the front desk and took charge. She dealt with the issue in a highly respectful and efficient manner and did so without throwing any of her employees under the bus. In fact she used the situation as a teaching opportunity to her housekeeping staff while modeling customer care and hospitality to everyome else

LaDarion

05/02/2018

5

« It was a Good stay.Quiet and friendly staff »

Quiet and also has friendly staff clean rooms soft beds. Nice lobby lounge. Definitely good for the price. Not ro far away from stores and ihop is a hop and a skip away not near any bars or clubs but not extremely far away from any

Kim T

04/02/2018

5

« GREAT STAY »

I had driven 15 hours to this hotel on my way to my next work assignment in Texas. Everything here was amazing. Breakfast was on point. Service was fresh and clean, clean. It was delightful to have a warm room after a cold drive fueled by caffeine. Bless this hotel and their staff.

431tuyetn

13/12/2017
,
Katy, Texas

5

« Great stay »

Friendly staff from front to back. Good service. Closed to houston china town. Small hotel but very cozy. Good bed, good sleep even closed to highway. Breakfast has good, fresh hot and cold selection. Very clean and well served.

louisr461

29/11/2017
,
lafayette, United States

4

« Billing process »

Even though I only stayed two nights, and paid my bill of$211 when I checked out, my credit card was billed for $375. the day I checked in. My bank notified me immediately, and it was placed in dispute, I was given a song and dance by phone that this is the way it is done in the industry.I have seen nothing that shows any amelioration of the $375, despite the song and dance I got by phone from the hotel. Goodbye!

regist479

19/11/2017

4

« Weekend getaway »

very nice hotel. nice employees and if I have to be in the area again I will surely stay there. I like to travel alone just to get away and this was a nice place to relax. not too far from downtown. I appreciate the smiling employees.

simionc585

13/11/2017
,
San Antonio, Texas

3

« Good location »

Good location, close to the highway and plenty of restaurants within walking distance. The bathroom and the shower were dirty. The sofa in the room was stained and smelly. Overall, good value for the price.

deborahwQ4834YO

09/11/2017
,
United States

5

« Great hotel & staff »

Great location for business and shopping! The staff were very friendly and the rooms very clean and nice! The breakfast was delicious and a nice variety of items to choose from. Good amenities with a pool / hot tub and gym facilities.

Skraeling

07/11/2017
,
Baku, Azerbaijan

4

« four nights on the west side of Houston »

Not fancy (who needs fancy, really?), but clean and quiet (in spite of being next to the beltway--amazing!). If there was any damage from the hurricane, it was already taken care of. Very pleasant and helpful staff. (Hospitality is a tough job. Be nice to the staff and they will be nice to you.) Everything worked satisfactorily. It felt safe as well. We used to live in Houston and safety is something we think about. We would stay again. Reasonable price through a third-party. Hotel prices everywhere are going up but there must be a reason some places are unusually cheap. We drove past some we would not stay in. I check out the reviews. I look for places that do not have a lot of 2-3 stars. Then I look at the worst reviews and discount the unreasonable ones (there are lots of crabby people in the world). The only glitch is getting our points for the stay. We have separate memberships for some reason and this is causing a problem. Why can't we have one account with two names and two e-mail addresses?

Linda M

03/11/2017
,
Victoria, United States

5

« It's my hotel of preference every time I go to Houston. »

This hotel has everything I need, it's easy to reach, and the staff is top-notch! It also has after-dark security in place, which surprised me, but it also gave me a greater sense of security, since I was traveling alone.

nicholasthomasd

25/10/2017
,
Reading, United States

5

« AWESOME »

From the Manager Lynda to the desk personal Denise & Sarah, Abraham in Maintenence along with the Hotel Maids just a wonderful experience every time I have stayed with them. Always a warm smile & truly helpful

Y6892FHcharlesw

18/10/2017
,
Houston, United States

4

« Quick Two Nights »

This was about a month after Hurricane Harvey flooded Houston and there were a lot of people living in hotels provided by FEMA. Despite the heavy traffic of people just hanging around, the staff was very polite and had a great attitude. I noticed this in particular. My refrigerator didn't work, but I didn't report it until I left, and the front desk person said they would get that fixed right away. The place was very clean. I had my doubts about how safe my truck would be in the parking lot, but I had no issues. Overall great stay.

Ken M

22/09/2017

5

« Caring Staff »

We and our 2 cats stayed at Best Western Plus Westchase during the hurricane Harvey flood. The staff (Sarah and Denise) did everything possible to help us during this difficult time even though the hotel was also affected by the flood. The room was spacious and comfortable, the breakfast was tasty and Sarah even baked cookies for everyone in the evening. They also refunded the nonrefundable pet fee. Highly recommended.

Lisa H

22/09/2017
,
Austin, Texas

4

« Places to stay »

Has what's needed for a quick trip. Front desk check in very helpful if needing to find a place to eat that's close by. Friendly and efficient. Felt like a safe, secure location. Thank you for reading.

jeffreyrE7152NU

26/08/2017
,
Olklahoma City, United States

5

« Good Breakfast makes a Good Start for a Good Day »

We consistently choose the Best Western Plus Westchase when we are in Houston for a long weekend. We do not consider it an economy hotel but the rates are certainly economical. They serve a great breakfast (included) prepared and served by a member of the staff who obviuously cares about the hotel guests. She runs a clean and efficient operation and does it graciously. She provides good selection and good quality. We give Ashley H. an A+. We were also pleased by the high quality of service provided by the hotel's security officer. He was first of all gentleman. Secondly he was attentive to the guest's needs. He noticed that we were concerned about the safety of some items we planned to leave in our vehicle overnight. While conceding that vehicle break-ins were not too uncommon in Houstonm, he assured us there were very few on his watch and that he would be watching our vehicle that night. The front desk personnel were first class. They were pleasant and helpful. It seemed like they were always waiting to go the extra mile for us. Another great stay.

700zhiweig

18/08/2017
,
Houston, United Kingdom

2

« Bug sting »

Got bug sting or bite the second night. Got large swelling on my wife's legs and feet and red bumps on my leg. Hotel staff told me mosquito but it was definitely not. The swelling got worse when we left the hotel. The area got itchy and pain. We had to purchase first aid stuff from CVS to wrap my wife's legs.

536aleksandrap

16/08/2017
,
New York, United States

5

« home away from your home »

I stay in this hotel for a few times this year. The staff of the hotel is very friendly and professional. The hotel employees try to accommodate your needs and make your stay very comfortable. Hotel offers a good breakfast buffet variety, free coffee/tea all day, free newspapers, a shuttle to a local shopping mall.

279teresaannc

09/08/2017

3

« Hotel needs updating/improvements »

The rooms needs improvements, the rooms smell musty, carpets buckle, closet was broken, alarm clock was broken, maids did a poor job of cleaning every day. Pillows were old and flat. But the pool was nice and the staff were helpful and friendly..

The_Case

04/08/2017
,
Lewisville, Texas

5

« Great Stay In West Houston »

I had plenty of reason to come back to this hotel for a return visit. Coming here from Dallas to see the Astros play ball downtown, this hotel did not disappoint. I had a clean and comfortable room with superb air conditioning. The bed was soft enough for a good night's sleep. Good TV with easy-to-use remote and good refrigerator to chill my beverages in. The only problem I really had was with an inflexible shower. The shower head is very high up, stuck in one position, and doesn't give you options of spritz or hard spray. All I had was the hard spray. Oh, the shower head needs to be in a fixed spot, but it just needs more adjustability and flexibility. Restroom, by the way, was, overall, good.
All in all, though, this was a good stay. The front office crew had always given superior service in the past, and this visit had the same great result. Give this BW location a try next time you're here. I plan to be back. Plenty of amenities within five miles of this place. Come on down!

Craig B

03/08/2017

5

« Get Away weekend »

Came to location to get away from work and D/Fw area, yea i kno, not much difference.. upon arrival we received devistating news from back home, but knowing what we knew, there wasnot ANYTHING we could do. we decided to stay. enjoyed our time, tho with heavy hearts. returned home sunday, and back to work so i could deal with loss both as a mourner and on professional level.

Megan H

31/07/2017
,
Texas

4

« Great value and location »

Great location. Good breakfast. Be aware that there is no elevator. Staff is very friendly and helpful. I stayed with my family and would definitely stay again. The floor and furniture seem a bit dated and is showing some wear.

Grumpy527

23/07/2017
,
Boston, Massachusetts

5

« The staff here is G-R-E-A-T! »

No problems here, not with the hotel or the staff, at least. Some of the guests can be a pain, but that is not the fault of the staff or the hotel. After spending 40 days there, I almost felt like one of the staff, which I would be proud to be, incidentally.

Leanne F

21/07/2017

5

« Fantastic staff »

I travel to Houston often for business and I usually stay out in the Westchase area. Myself and my coworkers have been here a few times now. They always provide a friendly check in, a clean room, and a good breakfast. I'm writing this review because Delcie, at the front desk, went above and beyond when Fedex returned a package to this hotel's address. It was quite a headache getting Fedex back over there to pick it up, and I was calling the hotel often throughout that time period. She made sure that package, full of product, get back to us. I cannot thank Delcie enough!

723abidaisee

19/07/2017
,
Texas City, Texas

5

« Staycation »

We visited Houston for a medical visit. The staff was very accommodating and helpful with questions regarding local eateries and toll-free routes. Will stay here again. It was a 3 minute trip our Dr.'s Office

Miguel G

16/07/2017

4

« Great staff and good hotel »

The staff was very friendly and kind. Pros are that it is a very clean hotel that allows pets. We didn't smell any set odors, so they do an excellent job cleaning. Breakfast is very delicious. Cons is we didn't like the water pressure in the sink or shower.
Great for the price

mustaphao300

16/07/2017
,
Lagos, Nigeria

4

« My Stay at Best Western Mini-Suites, Houston »

Amazing and caring staff, clean room and environ. The room has work table with ample space. I like the breakfasts, fruits and wine evening. Daily cleaning and refreshing of the room is excellent. The gym room and the swimming pool, all add up to a great value.

K8598VZlisar

13/07/2017
,
Biloxi, Mississippi

5

« I would book at this location again. »

2 of the desk clerks could have been more friendly. Besides that the hotel was clean and most of the staff was very friendly. Rooms were clean, beds comfy, great location to the galleria mall and also three other malls.

109nicol

09/07/2017

5

« Just awesome. And comfortable »

Loved the pool.The staff,The location, Would recommend this particular hotel to any and everyone I know .They go out of there way to make sure that your time here is pleasant.And felt safety with the security

Weston N

09/07/2017
,
uvalde, United States

2

« Room had not been cleaned »

There was a wet towel on the bathroom floor. Trash in the wastebasket. The bed had been used and hair on the sheets. The air conditioner was set to 61 and the room was way too cold. It took an hour to warm up after setting the thermostat. I have stayed at this hotel about 15 nights over 5 years and this is the first time I was disappointed. I will try one more stay. If they disappoint again, I will never come back.

X1562NEnicolem

07/07/2017
,
San Antonio, Texas

5

« Excellent service »

This was the best time I have spent at a hotel !The staff was friendly good food choices clean rooms awesome!!Check in was a breeze and check out was easy u don't have to visit the counter witch makes it very convenient!

082187silv

06/07/2017

5

« Amazing »

This hotel was amazing. We stayed 4 nights and had an ER incident with family during our stay and everyone at the hotel especially Athena helped us so much. I loved the staff, the breakfast was delious, the rooms were spacious and comfortable, beds amazing. But like I said the staff is the best. Would definitely recommend and if we vacation in houston again I would definitely book here again.

sonny447

03/07/2017
,
Houston, Texas

5

« Much Better Then the Reviews I Read »

Everything was great and staff was very polite and helpful. Very nice large room with many amenities. As advertised. A little stomping in the room above, but that was due to the guest and not the motel. Breakfast was certainly adequate. Everything was as I would expect from a Best Western.

halh199

02/07/2017
,
Palestine, Texas

5

« Great »

Staff was great food was great room was great swimming pools clean. If I'm ever back in the area I will stay there for sure Also close to a lot of good restaurants to eat it with taxi service available

kelleym730

26/06/2017

5

« Fantastic experience »

I reasonably can not complain at all. The only gripe I could have was the lack of an elevator in the hotel. As an ambulatory disabled person the stairs were at times a challenge to overcome. Thanks again for such an enjoyable stay.

aseale2017

24/06/2017

4

« Very enjoyable. »

I had a job interview so I needed a room that was quiet and clean. The room was just right and I got a good nights rest. I enjoyed the pool and hot tub in the evening and was given an additional towell to use.

bayoulady2015

20/06/2017
,
Marthaville, Louisiana

4

« Nice stay »

This was my second stay at this hotel. We had 2 Queen beds and a sleeper sofa. The staff was very friendly and helpful. The hotel was clean, and I felt safe. The beds were a little hard, but I was very tired and slept well. We used the pool and hot tub which was relaxing. Breakfast included hot food options as well as cereal & pastries. Coffee and cookies were offered at check in. I would stay here again.

6tracij

18/06/2017
,
Houston, Texas

5

« Best Western Westchase Mini Suites »

The customer service was excellent from all employees both nights we stayed. The hotel was extremely clean as well as our room. The cost to stay was extremely reasonable for a mini suite. The breakfast was also very good.

Brandie R

11/06/2017
,
Killeen, Texas

5

« Great place to stay »

Everything was wonderful from start to finish was great only downfall was no elevator even though it was two stories still should offer a elevator room was spacious clean and comfortable for us all breakfast was great customer service as great for the price we paid it was worth it

Beverly D

31/05/2017
,
Houston

1

« Great hotel »

I wasn't that crazy about the location if the hotel. The quality of mattress and bed linens could have been of better quality. Very good breakfast and morning staff excellent. I like Best Western gives g

robinbF8661TX

30/05/2017
,
Baton Rouge, United States

5

« Amazing value! »

You will be hard pressed to find anywhere else that is this nice at this price point. With the AAA discount, I paid $70 a night for a hotel stay that I would normally expect to cost twice that. The staff was friendly, the room was clean and surprisingly spacious, and our stay was extremely comfortable. It's a bit far away from most of Houston's attractions, but the price makes it well worth it. Highly recommended!

917samueln

30/05/2017
,
Clute, Texas

1

« Not worth the price and hidden fees! »

Not worth the price and hidden fees! Jacuzzi tub was tiny and filthy. Beds were full of pubic hair and dog hair and very uncomfortable! Housekeeper ignored do not disturb sign and walked in our room twice before checkout. We weren't dressed.....we don't recommend staying here! The only nice thing about it was the lady who checked us in. She was very nice but still didn't tell us about the extra in hidden taxes and fees. Our room was already overpriced at $160.....we ended up paying $204 for a dirty room after the "hidden taxes"

296shaner

25/05/2017

5

« I was impressed »

This location is clean, up to date, well maintained. The staff was wonderful, friendly and professional. I was impressed, especially for the price. We were there for a medical treatment and they let us have a late check out which helped my husband rest a bit longer. Thank you!!

H2247REjackw

22/05/2017
,
Pioneer, United States

5

« exceptional staff »

This is an excellent hotel with unusually friendly staff. They offer wine and cheese in evening. The staff goes out of their way to solve any problems. The motel is conveniently located with easy access to Westheimer or Beltway 8,

keerti580

20/05/2017

5

« Awesome »

It's really pleasant, safe and perfect for family stay, staff is very courteous, cleanliness is maintained,
Near to galleria and many restaurants nearby, easy check in and check out process,
I recommend!!

Z399ESbarryb

16/05/2017
,
Corpus Christi, United States

5

« Great place; great price! »

Our hotel room was large and very clean. We got a suite with two queen sized beds, but the bed was a bit too stiff for my wife's back; we usually bring an inflatable mattress to combat such situations, but we opted not to this time. The desk and office area helped my wife to complete a project she needed to address before the concert we were scheduled to attend. She even got to take advantage of the copy machine in the business center when she discovered that she'd left some copy at home. That was very convenient and free of charge! We checked in very late after having to drive from Corpus Christi, and from the first phone call, the staff was courteous, accommodating, and very friendly.And perhaps the best feature of the Best Western Plus Westchase Mini-suites was the incredible breakfast bar the put out every morning! They had fresh fruits and several breads, cereal, milk and juice, just like most continental breakfasts, but in addition to that they had the Texas-shaped waffle iron and hot syrup, oatmeal, and three of the most beautiful chafing dishes I've ever seen filled with scrambled eggs, small omelettes, and various sausages. It was incredible! We'll definitely be back when my wife has her book signings later this summer!

Erez S

03/05/2017
,
Tel Aviv, Israel

4

« Comfortable and delicious breakfast »

The hotel is located 30 minutes from downtown and easily accessible. The rooms are very big with double beds that are very comfortable, the breakfast was very good and varied. There is a large pool that gives you a refreshing afternoon.

katherinemariej

02/05/2017

5

« If want to experience true southern hospitality »

This has to be the best hotel I have stayed in for a long time. The employees are outstanding and they truly care about you as a person and your comfort is their number one responsibility. I have stayed in other Best Western in the last couple of weeks and this one is at the top of the list. Dulucy and Denise know how to make your stay memorable.

crace1089

05/04/2017
,
Port Washington, Wisconsin

5

« Comfortable and welcoming »

This hotel room was honestly the most comfortable I've ever stayed in. We got a standard king room with a sofa bed but it was actually like a whole separate sitting room/office adjacent to the sleeping area. Everything was really clean and well-kept. The staff was really helpful - we had a slight issue with the shower head leaking but they fixed it, and on Sunday when the breakfast was busy they were super responsive when coffee ran out. They were also very helpful when I had to add a second night on to my stay. We didn't use the pool during our stay but I thought that was a great amenity - little outdoor gated-off area, perfect for families.

TexasBeachLovers

29/03/2017
,
South Texas

3

« Customer Service from Delsy at front desk BEST EVER! »

Whatever amenities and luxury this 2 story hotel lacks, the front desk lady Delsy certainly makes up for! We weren't excited about the accommodations much, but we rarely see amazing customer service! The happy hour w wine, cheeses, hot appetizers, etc ended at 8pm and she knew we wouldn't be there until then and had been driving all day and very tired, but she made sure we had fresh hot appetizers and plenty to drink. Her attitude was wonderful even though we had to switch rooms and made our stay very pleasurable! She went way beyond the call of duty! BW, Give this woman a big raise, she deserves it! Thanks, Delsy!

cl22angel

26/03/2017
,
Woodinville, Washington

1

« Disgusting »

The most important requirement for a hotel to me is cleanliness. I looked around and the first thing I saw was the door to the bathroom was absolutely filthy. There were all sorts of stains on it the door including what looked like either blood or makeup on someone's fingerprint. It was not like housecleaning couldn't have seen the dirtiness of this door because the door would not stay open so you would have to keep looking at it to keep it open. If they don't clean an obvious dirty door, I couldn't even imagine how dirty everything else was. I mean it would have taken 2 minutes of effort just to wipe the door clean. There was a large stain on the couch cushion. The bed was super noisy so when you move it would wake anyone else in the room up. Also, there are no elevators so we had to carry our heavy luggage up the stairs.
The breakfast was ok. This place just felt so disgusting to me and I was so happy I only had to stay one night.

Carol H

23/03/2017
,
Portland, Oregon

4

« Wonderfully Welcoming »

The 2nd day of my stay the lady at the front desk greeted me by name as I walked by. Since I was visiting the city to attend a funeral and felt sad, I really appreciated such a friendly gesture.
The facility is showing its age but it is well maintained. The equipment in the work-out room included an elliptical and 2 treadmills and a bicycle, all of which had working heart rate monitors. There was a full hot breakfast which included oatmeal with several toppings and complimentary appetizers in the late afternoon on some days. The Wall Street Journal and USA Today were free to take.

leonelrod

18/03/2017
,
Weslaco, Texas

5

« Awesome arrivals, stay, and exit »

Awesome staff and fast and needy service, I couldn't have it done any other way. As soon as I arrived the front desk was super nice and they wanted to help me with whatever I needed. The breakfast was super good !!

Assata M

27/11/2016

5

« Great value »

This hotel is reasonably priced, clean, and comfortable. The staff wasn't the friendliest but they were pleasant. We got to check in a little early but we went straight to the showers and the bathrooms were really small but the towels were clean and the water was hot. It was weird that the rooms are all hard floors but it wasn't a big deal. Just not used to that in a hotel and would have rathered carpet. Overall, I enjoyed my stay.

Linda M

30/10/2016
,
Victoria, United States

5

« It's a little out of the way but well worth it! »

This branch of Best Western is a bit off the beaten path, but it's well worth the lower cost! Always had a spotless room, great breakfast (and coffee!), and comfortable bed. Will definitely be staying there again in the future!

CathyinEdmondsWA

28/10/2016
,
Edmonds, Washington

4

« Unexpected Delight »

We had a very pleasant three night stay at the Westchase Mini-Suites. Our room was spacious and comfortable, as well as clean. We had quick responses to anything we requested. One night when there was no space in the lot, the night manager moved their car next door so we could park in the lot. The breakfast options were beyond what I had expected, which was a very unexpected delight. As others have commented, the breakfast area is a bit too small for the weekend traffic, but they do try to keep it full and clean (no food running out during our stay).

tishcitric

27/10/2016
,
Decatur

4

« Nice motel and even nicer staff »

We enjoyed our four days stay at this Best Western. The room was clean and quiet. Moreover, all the motel staff, especially the lady at the front desk, was friendly and helpful. The breakfast area was always clean and the breakfast food was better than what you find at many motels in this price range. We will stay here the next time we have to be in the Westchase neighborhood.

momsbenefit

22/10/2016
,
San Antonio, Texas

3

« Adequate hotel »

For the price of $56 per night via priceline.com, it was adequate. The room was standard. The breakfast food items were standard: scarmbled eggs, sausage,look warm, cereal, fruit, yogurt, juices, coffee ans bread. The fitness center was also basic: 2 treadmills, an elliptical trainer, and weight set. There was an outdoor pool. The staff was courteous. The room was clean. Nothing stood out as above and beyond or extraoordinary.

This hotel, when you first drive up, doesn't have great curb appeal but don't let that stop you. It is very nice on the inside. Appears to have been recently updated and I was pleasantly surprised. It is always hard to find a decent and not over-priced hotel in Houston.
The room was clean and the beds were comfy.
It had a very nice outdoor pool area, I didn't swim as it was raining the whole time, but it was pretty and very large.
I also missed breakfast, but there are tons of restaurants close by. There are 2 within walking distance but we did not eat at either of those.
It is also very conveniently located off Westheimer and Beltway 8 on the southbound side. Easy access to either direction due to a street that runs behind property.
We will definitely stay here again when working in this area. Great find!

James J

12/08/2016
,
san antonio,tx, United States

5

« Home Away from Home »

Both my wife and I travel to Houston several times a year and the BW Plus Westchase is so convenient to the Houston area attractions, shopping, recreation, and entertainment. As with all BW Hotels, it is very clean, attractive, with great amenities and the staff whom are always available and anticipating your needs.

buypc01

31/07/2016
,
Brownsville, Texas

1

« Very dissapointed »

We stay here based on the good review from Tripadvisor. In the past we found the reviews very helpful. Not this time though. Our room was very damp and musty. We also found that one bed had old sheets on it. There were hairs on the sheets. I complained both in the evening and in the morning to the front desk. Upon knowing that I am not a Best Western member, they told me there was not anything they could do. Will not stay here again.

Rosalind B

27/07/2016
,
JACKSONVILLE, United States

5

« houston hotel »

Many Best Western hotels are small businesses which resemble a boutique hotel in how they treat their guests and care for their property. This is one of those. They have very comfortable beds and a great hot breakfast.

luvtravel06

24/07/2016
,
Fort Worth, Texas

5

« Never stayed at a Best Western »

With that being said I have stayed at alot of places. Best Western gas surpassed my level of satisfaction. The checking was great. The front desk people was very nice even when my son "accidently" took a "free" snack. They were great when I asked for another blanket and didn't seem to be bothered that I asked questions. The room was huge with a king size bed a fold out couch we had plenty of room. The BREAKFAST!!!! it was amazing hot and sizzling sausage and biscuits, eggs, cereal, yogurt, bagels, waffles, all kinds of breakfast drinks. I am so impressed that I think we might be staying at Best Westerns from now on!!! Thank you Best Western!!!!!

Jose C

30/06/2016
,
Arlington (TX), United States

5

« Best Western Plus/Houston...Thumbs Up!! »

This hotel was lots more than I expected. A very good place to stay! Clean, convenient, and the staff were very kind and helpful. The breakfast was very good! I would recommend staying at Best Western Plus to anyone and will definitely be staying there again when I am in the Houston area.

Jessica S

17/06/2016
,
Boerne, United States

5

« customer service »

Everything was great! Even the cocktail hour! Rooms were clean. Microwave, fridge and hair dryer worked. The staff was friendly and helpful. The value was good for having breakfast included. I would stay here again.

Christiana I

01/06/2016

3

« okay »

The hotel provides continental breakfast and is very good... eat as much as you want. The rooms are clean and staffs are very friendly. I rate this hotel average for 2 reasons, 1. No elevator for guest, I have to drag my 2 little kids and luggage on the stair. 2. The mattress are not too comfortable.

Jesus A

24/05/2016
,
Monterrey, Mexico

4

« Practical and convenient »

I believe this hotel is very convenient, is located conveniently and the staff is very friendly... maybe the only recommendation would be the breakfast as it is very generic, I suggest to include more options.

Dotti202

18/05/2016
,
Lagos, Nigeria

5

« Solo one night stay »

To my pleasant surprise this hotel has just been recently updated. More like home and very very comfy. Breakfast is such a treat. Near everything you need. Fridge and microwave.
This is my home in Houston. Thank you team for your hospitality. I appreciate you all.

Rosanne H

12/05/2016
,
parma, United States

4

« Nice clean hotel and friendly staff »

Traveled to Houston to go to an Astros game. Hotel was about 30 minutes unless you go during rush hour, which took 1 hour. Traffic is terrible in Houston. They need to put a Best Western sign near the road so you can see the drive to get in parking lot. Hotel is alongside a busy service road. Ask for a room on opposite side of the busy road so you can sleep.

phillipc668

09/05/2016
,
Singapore, Singapore

5

« Great place to stay »

Fantastic stay at the BW Westchase Mini Suites again!! Always our first choice for OTC!! The staff are always so helpful especially Daniel always comes up with best directions to places in the city. Keeps us all entertained late in the evenings

Lineump

09/05/2016
,
Surrey, Canada

4

« Good Hotel »

Room was good, bed had an issue, but we discovered it was broken and fixed very quickly. Breakfast was good as was the staff. Very friendly and always willing to help.
Good location for touring around Houston. an hour to Galveston and 45 minutes to NASA. Downtown was 20 minutes way, airport is about 35 minutes. So pretty good location.
We would stay here again.

JuliaCoop

04/05/2016
,
Seattle, WA

5

« Great Place to Stay with All the Amenities »

I stayed at this hotel for 2 weeks while in Houston on business. That is the longest amount of time I've had to spend in a hotel and I was not looking forward to it. This Best Western was a pleasant surprise and made it an easy stay. Their staff is extremely friendly, the hotel was exceptionally clean, and my room was very comfortable. With a refrigerator, a microwave, flat screen tv and all the other normal Hotel Furnishings, everything worked properly, was in good condition and didn't show signs of wear and tear. Their continental breakfast is excellent and had fresh options. They also have a happy hour during the week that offers wine and appetizers. It sounds small, but after long days and long periods in the hotel, it was a nice treat to look forward to. Their pool was very well kept - it was warm and clean. The exercise room offered two treadmills, an elliptical and weight machine. It was a very clean, easily accessible room. I would stay here again on my next trip to Houston. Don't let the shabby hotels neighboring the property sway you from staying here. This hotel is a gem.

kcrane888

03/05/2016
,
Overland Park, Kansas

5

« Awesome Value! »

For an average of $112/night, we were able to get a large room with 2 queen beds, a nice sitting area and a microwave and refrigerator.
Plus, the free breakfast was outstanding! I've never eaten so good! Pastries, biscuits, eggs and sausage, and Texas-shaped waffles. We were there for one night during their M-Th happy hour. The wine wasn't that great, but the hot hors'doeuvres were nice!
The property is relatively small, which makes for an intimate and homey feel where you get to know the staff. There is a small work-out facility with two treadmills, a recumbent bike, a stair stepper and weights. And the swimming pool and hot tub looked inviting!
The hotel was very clean and the lobby sitting area was comfortable and contemporary. They have a small "c-store" where you can buy microwaveable food, drinks, and toiletries.
I would definitely stay here again.

C_Hodges01

03/05/2016
,
Conifer, Colorado

5

« Stay here on ALL Houston Visits »

This is a great 'boutique' type hotel... not like most Best Westerns. Rooms are Suite type and great for Business travel with a little extra space to move around. I did some work in the room with the Free Wi-Fi. Nice desk and sitting area. Breakfast was good. There is a Wine and Cheese 'Happy Hour' in the afternoons. Location is good for the West side of Houston. It is priced right and is a great value. I saty here on ALL my visits to Houston.

Erica W

23/04/2016

1

« Huge Disappointment »

I booked this hotel due to its overall ratings and its TripAdvisor Certificate of Excellence. My family was extremely disappointed in what we discovered when we arrived. Our room was extremely damp and musty and I noticed quickly that one bed had old sheets on it. There were various hairs all over the sheets and makeup on one of the pillowcases. I let the woman at the front desk know and she offered us a new room. I walked into the new room, pulled back the sheets on both beds, and found a LIVE BUG in one of the beds! The new room was much less damp and musty but I had lost all faith in their cleaning ability. We had to quickly find a new hotel and leave. The woman at the front desk was very kind and apologetic, but the management and maid service are just NOT up to par. It also did not feel like a safe area to have my kids. In the multiple times that I was at the front desk checking in, switching rooms, etc, I had to listen to one man yell profanities at his family/friends and he seemed high as a kite. Most other people who I saw both inside the hotel and in the surrounding area looked like they were a bit rough around the edges as well. Not a good area and hotel choice if you have kids. We are usually very pleased with Best Western but this was awful.

neilkrohnjr

15/04/2016
,
Denver, Colorado

2

« Big disappointment »

I used Trip Advisor's 4.5 rating as a factor in my selection of this property. But for the life of me, I cannot understand that high rating. We had many problems with our room and the hotel. Hot water both days was lukewarm. The chair fabric was ripped. The AC rattled. The ice machine was out of order. The TV was blurry. The toilet seat collapsed when sat upon with the lid down. There was only one lamp at bedside. Breakfast had limited selection and was cold. There was no elevator to the second floor, requiring lugging all our stuff up the stairs.Wow, never coming back to this place!

KSdoc2014

04/04/2016
,
Overland Park, Kansas

5

« Like Being at an Inn »

We were in Houston for the Final Four. I picked this hotel via Trip Advisor and other reviews. We were very pleased and would return. It is small, exceptionally clean, very nicely decorated, only two floors and no elevator. The staff is wonderful, friendly, helpful. The location is great. It has a lovely pool area and the breakfast is good. We did not get to enjoy the wine and cheese as we were in and out to games. There just was an overall feeling of welcome. We would come back and will recommend to others.

cp0p

28/03/2016
,
San Diego, California

5

« Great Stay »

My husband enjoyed this Best Western very much. The hotel is clean and serves a terrific breakfast. The location is nice being close to our family and the toll way. The attention given from the staff is friendly and courteous. We will continue to stay here when visiting Houston.

Marylou B

16/03/2016
,
Wyoming, United States

2

« Not a Plus stay »

Disappointed in our stay. Property is old, not well maintained, and definitely not the quality of a BW Plus. Rooms had a musty smell; carpet throughout was dirty, amenities and breakfast were very minimal. The outdoor pool was dirty. We left after one night rather than staying 3.

Jeffrey G

14/03/2016

4

« Saturday night in Houston »

We really enjoyed our one night stay. The room was super clean and spacious, the staff was very friendly and helpful, and the breakfast was very good and well prepared. I was a little concerned because we were given a first floor room just by the main lobby, but we weren't disturbed at all overnight.

Dale K

09/03/2016
,
Chesterville, Maryland, United States

5

« Best Hotel in Houston »

I would not consider staying anywhere else in South West Houston. , competent friendly staff, great amnesties, fantastic hot breakfast, clean rooms, great value. Shopped a lot of hotels in the area for my frequent trips to our Houston office and this property is by far the best

Mbleez

05/03/2016
,
San diego

3

« It will do »

Stayed here for 5 nights. I was booked into this hotel by my company as I did some training in the area. I prob would have made a different choice. The staff was nice .. Free Hot breakfast is always welcomed.. Although there is an IHOP right next door.. 200 feet away. My room was adequate. I was booked into the handicapped accessible room.. Strangely it smelled like an old lady. An aroma I got used to after about 5 min.. The bed was very good.. I slept very well and that's damned important!! They had a hot water issue in the AM, so I showered at night to avoid the frustration..

edwardh285

25/02/2016

3

« Golf Houston »

I was in Houston for a winter golf trip, I found the location to be excellent for access to golf courses, shopping and restaurants. Easy access to Beltway 8 express way. Hotel has good parking and excellent WIFI access.

Brian G

09/02/2016

5

« Great Customer Service »

The management and service staff at this place are tremendous. The rooms a really big and comfy. Denise greeted us and did a great job managing everything, including a few issues that surfaced. They handled them quickly. Ashley does a great fresh breakfast every morning. The coffee is great too.

kalalu18

27/01/2016
,
San Jose, Costa Rica

5

« Great for the money »

I stayed with my family (four adults,one teen) in January 2016.
It's located in a great area, safe, near restaurants and stores and at only a ten to fifteen minutes drive to Houston depending on traffic.
The staff was great; Anna and Daniel at the front desk were incredibly courteous, they were always ready to help us in whatever we needed and seemed glad to do so. The housekeeping staff was also great, keeping rooms clean and beds made up.
The eating area was modern and larger then most hotels; breakfast was varied, it included scrambled eggs, breakfast sausages, biscuites, has browns, oat meal, cold cereals, muffins, assorted cereals, waffles, toasts, bagels, fruits, pastries. At 4pm they had wine and appetizers, which changed every day.
Our room was well illuminated, cleaned and comfortable. Beds, sheets and blankets were cleaned. Sofa bed was more comfortable then other's I've tried, the matress was still thinner than it probably should.
Pool and hot tub were kept clean and functional.
The Galleria is about a twnety minute drive and the Premium outlets at Cypress about thirty minutes away.
Definitley would go back when I return to Houston.

Linda M

24/01/2016
,
Victoria, United States

5

« A little out of the way, but Well Worth It! »

I've stayed at a lot of Best Westerns. In fact, it's the hotel of choice. Of all the BWs in Houston, I've discovered this little gem tucked away in the center of the city. It takes a bit more effort to get to it, but it's close to many of the amenities I need and use when I'm in town. It's a quick hop via freeway from the theater district, and to several of my favorite restaurants. In addition, the hotel employees are among the nicest people. My room was spotless, the hotel is clean, my bed ultra comfortable. And I love that breakfast and 24/7 coffee! Caveat: I had a low tire pressure warning on my car the morning of my departure this time. To my delight, a Discount Tire Company was less than a mile away!

CanIseeitall

21/01/2016
,
Grants Pass, Oregon

5

« The best hotel to this point »

We are traveling across the US from the west and of all the hotels this is the best. The room was awesome with an area for sitting on a couch with a fold out bed and a desk area separate from the 2 queen size beds. It had a fridge and microwave and shower was adequate. The room was very clean and the staff was very friendly. If you are near this hotel and you're tired you won't be disappointed.

Joe S

18/01/2016
,
Atlanta, United States

5

« Business stay »

I've stayed at this hotel numerous times and the experience is always the same, excellent! The reception staff is kind, friendly and greets me by name, the room is always clean and properly stocked and when I needed shirts dry cleaned, they had them sent out then delivered back to my room. Great staff!

Kent F

15/01/2016
,
Perth, Australia

4

« Pleasant stay »

Pleasant stay in Houston. A fair way out of downtown but was still in a good location. We had two rooms we were supposed to have one room as a king this did not happen. Pull out beds were not made up. Rooms were very clean and comfortable. Staff were attentive. Breakfast was included. There was plenty to eat and it was uncrowned. We would stay there again.

Ernesto S

04/01/2016
,
Las Cruces, United States

5

« Excellent service »

I did not plan to stay at this location, but my car was broken into and the windows busted. It was late at night and a holiday weekend during winter. I had to camp out for the night. I was lucky to find this place where the service was outstanding and the room was an excellent quality. Even the free breakfast was great. It was a great experience at an excellent price. I'll definitely be back.

David R

29/12/2015
,
Vancouver, WA, United States

4

« Small and personal »

We were given recommendations for restaurants by the staff. Each time we came and went one of the staff members spoke to us and seemed to remember us. The breakfast was very good and offered many options to please different tastes. We would definitely stay here again if we were in the area..

Dale K

28/12/2015
,
Chesterville, Maryland, United States

5

« Home away from Home in Houston »

Great staff always friendly and competent, amenities like happy hour, very clean big rooms with free internet, fantastic breakfast. Great value, just love the little happy hour. Great location right next to restaurants.

Jeanamo

20/12/2015
,
Tyler, Texas

5

« Lovely hotel with excellent service »

I must give this hotel an excellent review for a number of reasons. First, the rooms are nicely furnished, very clean, and comfortable. Second, the hotel staff is friendly, courteous, and does everything to make your stay as pleasant as possible. Third, the hot breakfast served is very good. At the front desk the lady named Anna is exceptional in her friendliness and desire to please. She should get a bonus for how well she handles customers and represents the hotel. In addition, we were there just before Christmas and the decorations were beautiful (Anna is also an artist and was responsible for them). I definitely recommend this hotel and will be happy to stay there again!

RBrowningII

12/12/2015
,
Dallas, Texas

5

« Little but comfortable time »

Even though my time was short lived at the suites it was comfortable and very close to all the needed place for anything that was needed. I was surprised by excellent Customer Server by Anna at the front desk who was very helpful with any question had making sure everything i needed was taken and yes i would stay there again.

516arunkumark

03/12/2015

5

« Value for Money »

Good value for money and an enjoyable stay. Helpful, cooperative and smiling staff. Decent breakfast options. I would recommend this place for sure with friends and family. Only thing that I would anyone to consider is the unavailability/ absence of an elevator.

Joe S

01/12/2015
,
Atlanta, United States

5

« Business stay »

I have stayed at many hotels in my business travels (4-6 nights a month) and this was my first stay at this location. The location was convenient for me and access to the major roadways was simple. The staff greeted me nicely when I arrived and very courteous later when I inquired of a local place to get something to eat. The room was clean and properly stocked. I will surely stay here again!

Pipo_Chris

30/11/2015
,
The Netherlands

5

« We got the VIP room! »

Uppon arrival we met this friendly woman, who helped us find a better rate for the three nights we were going to stay than that I found online. She offered me the vip room for a very low price. We were going to pay for 2 nights and redeem 20k of our reward points. We were missing out some points from 3 previous hotels that week on our trip. So I was 150 points short. After 2 days I asked another lady I she could check me out for the first two days so I could receive those points to pay for the third night. But she told me, she was going to ask the mngr if that really was necessary. At check out it was all arranged for. One of the hotels got my point put on my balance so I had enough after all. Thanks for the help anyway, I appreciated it very much. The room was basically a lot of smaller rooms together. Lots of doors. The Jacuzzi was quit smal, but entertaining. It was also the only place to shouwer. While in the other room was a second bed/couch and tv. You could stay with 4 people in here and have two sinks but only one shouwer/Jacuzzi. The weather was poor so the pool was not being used. Our room window was at pool side, so it might be noisy when people are at the pool. The two fans on the sealing were noisy, but were easily turned of.

dpri10

28/11/2015
,
Mumbai (Bombay), India

5

« Great Stay!! »

We had a fantastic stay BW west chase mini Suites in Houston? the room was well lit, clean & spacious. The breakfast & evening snacks were nice.
What we loved most about this hotel was their Staff? they were all so warm & nice!
Anna & Daniel from front desk were very friendly, warm & professional. The general manager (don't remember his name) was also very courteous & went out of way to help us? They all ensured our stay was great! We have, since our stay, recommended this hotel to many of our friends.
Anna would make these delicious warm biscuits for breakfast, we all loved them. The Gym, the pool & barbecue were functioned well.

Michelle J

24/11/2015

5

« Excellent stay »

The rooms are spacious. Bed comfortable and breakfast was good. We had our fur babies with us and they gave us a room close to the exit for easier access to walking area. The staff was very friendly and loved that Ihop is right next door. The only problem is that there is no elevator in this facility.

Margaret B

20/11/2015
,
Corpus Christi, United States

5

« Would stay here again »

Very friendly staff, nice-sized room, good firm bed, nice shower, very clean. Very low noise level, in fact we could not even hear anyone in the hall. IHop right in front, other restaurants nearby. Conveniently located in Westchase right off Westheimer.

Steven L

18/11/2015
,
Little Elm, United States

2

« Run down and needs renovation »

Curtains were filthy, hole was cut in mirror to accommodate electrical outlet, walls have uneven paint, terrible patching. I wish I could attach pictures. Just felt dirty. Does not deserve PLUS designation. This was my second attempt at this property, sorely disappointed. I will continue to stay at the BW in Sugar Land, MUCH nicer.

SETXBeemerBoy

03/11/2015
,
Beaumont, TX

5

« October 2015 visit »

Decor of this hotel has been updated since my last visit and is very pleasing. Satisfying breakfast, clean rooms, quiet - all what you expect from a hotel when traveling. This has been my hotel of choice when visiting in the Westchase area.

Fernando M

22/10/2015

4

« Good location and excellent service »

This is a good hotel and you get a great service. It's not near downtown but you can access freeways and tollways very easy.
Room is very spacious but decoration should be renewed since it's a bit outdated. It is very clean
This is not a luxury hotel but is a great deal for the value. All glasses and dishes are disposable at the breakfast. They also have wine and cheese monday to thursday!
Overall this is a great hotel for the value and I definitely will be staying again.

Josetta C

21/10/2015
,
Houston, United States

5

« Very Roomy and Comfortable »

I enjoyed staying here very much. I was with a rather large group, so I didn't exactly "choose" this hotel, but I definitely would again. The room was comfortable and well-situated. (This means I wasn't cramped or running into furniture.) Shower was a bit too high to reach to adjust, but other than that, I have zero complaints.

Trot2trot

20/10/2015
,
Burnaby, Canada

4

« Good stay »

This hotel is not located in the heart of the city, but near enough to Chinatown, the Galleria and water wall. The room we stayed in was spacious, clean, big and the beds were comfortable, but the bathroom is tiny and dated. Breakfast was alright. There is free coffee in the lobby, if one is lucky to get some.

micheleis2015

19/10/2015

3

« Ok Hotel for a night or two »

This hotel was ok. There is no elevator so if you have a lot of luggage it could be challenging to stay on the second floor. Needs updating but it seems like they try to keep it clean. The check in experience was very good. Easy to get on Toll Road from this hotel.

Jenetta M

16/10/2015
,
unknown, United States

4

« Great location, Excellent Staff »

Good hotel, need new beds at least the two rooms I experienced the beds were average (111,125). I guess the lighting varies room to room. Couldn't have received better service, they have the most excellent staff. They have a wine and cheese reception. Parking was never an issue. Walls are thin and if no kids are staying above you, noise won't be an issue. The rooms are spacious.

Linda M

11/10/2015
,
Victoria, United States

5

« This is my hotel of choice when I travel. »

Top of the list, the amenities. Coffee is served 24/7, plus there's a microwave and fridge in the room. The staff is friendly, the rooms are spacious and clean, and I like the location. If ever there's a problem, they're quick to help and address my concerns. Plus, the cost is very reasonable!

Leila D

05/10/2015
,
Freeport, United States

5

« Great Stay »

Very clean facility. Wonderful, caring staff. Had someone in the hospital for a procedure, so this was not a pleasure trip. But staff made it all so much easier. I am so blessed to have stayed here. Thank you for a wonderful stay. Will DEFINITELY stay here again if in the area.

RobbieRavi

30/09/2015
,
Makati, Philippines

5

« Great customer sevice, Friendly staff »

I stayed at BW west chase mini suites for about a month for work. I had a good experience staying there...
Rooms- were large, clean & well maintained.
Staff - Everyone I interacted with was great, including the GM.. very professional, helpful & quick
Breakfast - was decent with the usual hot and cold items
Pool & barbeque - we had a good time by the pool & grilling using barbeque
Onsite laundry - is good
Around - hotel is close to ihop and other restaurants
Overall I enjoyed my stay @ BW west chase & would recommend it to anyone...

bradleysmrf

28/09/2015

2

« Terrible Odor »

My hotel room had a very strong mildew smell which was originating from the air conditioner. A strong disinfectant smell from the bathroom indicated to me that the problem was known but not understood - the bathroom did not need the industrial strength disinfectant but the air con sure did. The room was very humid - another indication there was an issue with the air con. Tried another room but it also reeked. My colleagues room next door was fine. Would not recommend this place as it is unhealthy

Paul A

27/09/2015

3

« Not as good as reviews lead you to believe »

With all the glowing reviews, you would expect this place to be really nice, but that is just not the case. No idea how this place got such great reviews? First off, from the outside, this place really looks run down. Checked in, no problem. Got to our room, almost passed out it smelt so bad. Crancked up AC to get some air moving, went out for few hours hoping room stench would clear out. Came back, still smelled awful. Went to front desk, they gave us new room that did not smell, no issues. New room smelt a lot better. This place is fine for an overnight, but certainly not a 4.5 to 5 star deal, 3 or 3.5 stars is about where this place should rate, not great but not terrible either. On the upside, the free coffee in the morning tasted good.

lizagoerge

21/09/2015

4

« Good Pet Friendly place to stay »

Decent place to stay for a night or two. A little expensive for week nights. Room had some dust on furniture but generally clean. Appreciated that this hotel is pet freindly. would be nice to have a designated pet walk area.