ASEAN

MEDIA HUB

CONNECT @ ISON

Applications and Tools

Access to the right information about end-customers helps to serve them better. In addition, employees productivity increases with the usage of tools and applications.

Our applications and tools helps us to serve customers better.

Knowledge Management

We help optimize information collection and retrieval for an organization and allow customers and agents access to dynamic information.

We have deployed Knowledge management (KM) for most of our clients, which is used for creating, sharing, using and managing the knowledge and information on products and services of our clients.

Work Force Management

By giving agents the tools they need to increase the number of leads contacted each day, you already win half the battle. Our endeavor is to take the WFM tools to leverage existing workforce and maximize productivity during agents billable hours.

We have Workforce management tools to maximize performance levels and efficient utilization of resources, which allows us to serve 400 million customer base of our clients.

Work Force Management

By giving agents the tools they need to increase the number of leads contacted each day, you already win half the battle. Our endeavor is to take the WFM tools to leverage existing workforce and maximize productivity during agents billable hours.

We have Workforce management tools to maximize performance levels and efficient utilization of resources, which allows us to serve 400 million customer base of our clients.