????? On the top of the bar left side there's a mic symbol crossed out You just touch the bar there and after a beep there's a red led to show its disabled. Havnt you downloaded the user manual everything's in there.
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Seems to me that Bose are more interested in providing Google assistant on the soundbar that fixing all the ongoing problems once and for all. Well Bose it may surprise you that I didn't buy the Whole Soundbar 700 system for Google assistant and Alexa but for top quality sound. I have these assistant features on other devices in my house that cost a fraction of the soundbar and at best they are unreliable. I have the mic turned off anyway on my soundbar as I do not want to use Google or Alexa there. I am sure I am not alone here. Just get the audio problems sorted and then worry about Google assistant for those who may want it. You have already lost one purchase from me as I was going to buy pair of your noise cancelling headphones but after this debacle have bought similar from a competitor.
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For all those who have posted here asking if there was a recent update you should looking more at Smart Home section if you have Soundbar 500/700 Bose always post update info there . Latest (failed) update notice was on 20th August.
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I dont know why everyone is so surprised by what is happening after this update. Given Bose's track record so far on releasing firmware you could almost have guaranteed they would break something else in the process. In my case I had all the problems with non responding remote, TV CEC problems etc etc.and had to spend 2 hours to get my previously flawlessly working system up and running again . The update even managed to screw up my Sonos speakers elsewhere in the house that are connected to the same router.
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Reset worked for me . Have had similar issues before when they have released new firmware. Yours sounds like TV not handshaking with bar successfully. Have you tried going into TV menu and turning HDMI off and on again
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Have you had the recent firmware update on your bar yet. If so it may be to do with that. It caused me all kinds of problems including ARC CEC , loss of remote control functions and unable to find TV . Had to do a factory reset and reinstall DVD,sat box etc. Well done Bose my bar had been working fine for 6 months and your "Fix" for an issue I never had has caused me 2 hours of frustration.Not impressed
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Are you sure it was the cable . Did you swap them back again to see if the first one was still faulty. It may have just started working because disconnecting and changing cable would have made bar handshake with TV again.
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@CAnderson wrote: Hello, I'm thinking of buying a Soundbar 700. But before I do so - I'd like to know if you're planning on releasing a new revision of it, or another model that will replace it during this year or so. I'm asking this since I saw that the SB 700 were introduced somewhere around Q3 last year, and we're getting closer to that time of the year. Cant see them doing that anytime soon given all the problems with the existing system . It would be like a kick in the teeth to all of us who have invested large amounts of money and patiently waited for them to fix the outstanding issues. Would be a great way of losing all lot of their customer base.
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Sounds very similar to problem I and others had . In my case there were 2 fixes .1st reduce centre channel level to below 0. -10 is enough. 2nd On TV if sound output is set to Dolby try if you have it Dts neo. Also be aware there is an issue with ARC causing problems in particular with some Samsung TV's. There are hundreds of posts here and elsewhere and it now seems to be accepted but Bose although they are yet to fix it.
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The SW700 is far superior to the 500 and will perform well in a rear corner, or any corner. However dependent on the room dimensions whilst you will get good Bass you are likely to hear a bias towards the rear which can be disconcerting that is why ideally it should be placed nearer Soundbar/TV . Regarding surround speakers. To achieve a spacial sound they need to be further apart than you suggest ie wider than the viewing location and equidistant from the soundbar as there is no Left Right Balance on this system . However it may be possible to achieve good results with your positions by angling your speakers outwards to reflect from side walls to create the desired sound.
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It seems to me that all these issues with CEC relate to specific set ups ie: particular makes/models of TV's. Therefore I would suggest that Bose gather this relevant information to assist them in rectifying the problems instead of repeating the fault finding info in the manual to very frustrated customers.
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Just a thought but are you sure the problem isn't with your TV . I have had several Samsung TV's and have always found there can be some delay while they boot up before they output audio via HDMI my current one can be ok straight away or can take up to 1 min before it outputs audio. I know it's not Bose as it did same thing with previous soundbar.
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I've thought for a long time the SB700 has problems processing some audio algorithms but maybe only from certain makes/models of TV's. In my case some time back now I noticed that audio from surround speakers suffered intermittent dropouts. Purely by chance I discovered that lowering the centre channel audio below 0 stopped this. I then found that changing the Audio output of the TV ( Samsung ) from Dolby Digital to DTS neo 2.5 also resolved this issue. Others on here also followed my suggestion at the time . Also none of the recent firmware updates have improved things. Bose?
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I've suggested before that this maybe a hardware issue that can't be fixed. The fact that this has been the case for a year now since this product was introduced seems to confirm this howeverBose have never responded to this suggestion on here.
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Sounds like it could be linked to the same problem that many others have see all the posts elsewhere on here regarding popping and static noise. This happened after recent firmware update . Bose know about it and are try to resolve issue
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Given the number of people who are experiencing static noise etc since the recent firmware upgrade why dont Bose roll back to the previous version immediately until they can resolve the issue.
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