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CCG Technical Support Policy

Queries not requiring
research are provided free to all IoDSA members.

It will be at the
IoDSA's discretion whether queries require research or not.

Meetings to discuss
these queries will be at the discretion of the IoDSA.

All queries will be acknowledged
within 48 hours.

For queries requiring
research, members will receive a fee estimate which will be calculated at a
rate discounted compared to non-members.

Should a member
accept the proposed fee, an engagement letter will need to be signed to
commence the advisory project.

Non-members

Only IoDSA members
receive free technical support and discounted rates for advisory projects.

Non-members are
advised to consult the IoDSA website for technical assistance.

Should the required
support not be available on the website, and the non-member still requires
IoDSA technical support, the contact must forward their query via email to
tanyan@iodsa.co.za
and
vikeshniv@iodsa.co.za

All queries will be acknowledged
within 48 hours.

The contact will
receive a response with a fee estimate for the technical support.