POSITION OVERVIEW

MAKING A DIFFERENCE

Mass Markets is a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the Mass Markets team you will have a high degree of responsibility and autonomy giving you a singular opportunity to make a difference is the organizations shape, direction and growth.

Competitive Pay

Employee Stock Contract

Full Medical, Dental & Vision Benefits

Paid Time Off and Paid Holidays

Advancement Opportunity

Positive Team Environment

Great Office Environment

POSITION RESPONSIBILITIES

Call Center Sales Supervisors are responsible for the day-to-day activity and development of 15-20 Agents within a complex call center environment. This position is responsible for ensuring call quality from start to finish and proactively seeks ways to improve the internal processes and sales results. Call Center Sales Supervisors conduct regular meetings with Inside Sales Representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Sales and Performance Supervisor work closely with the Call Center Operations Manager in ensuring the overall adherence to corporate policies and procedures.

CANDIDATE QUALIFICATIONS

The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. This position requires a high degree of leadership, creative thinking and dedication to people. The ability to professionally represent Mass Markets internallyand client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives.

COMPENSATION DETAILS

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities.

Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.