Honoring the Heart: Genex Recognizes Its Extraordinary Case
Management Team Through Its 2017 Heart of Case Management Awards

May 11, 2017 07:22 AM Eastern Daylight Time

WAYNE, Pa.--(EON: Enhanced Online News)--Genex Services today announced the winners of its 2017 Heart of Case
Management Award. This is the second year of the national awards program
spotlighting case managers at Genex Services, one of the nation’s
largest providers of managed care services to the workers’ compensation,
disability, and automobile insurance markets.

Genex’s case managers are renowned for their unique experience, empathy,
and commitment to improving the lives of thousands of injured workers
each year. Genex designed the Heart of Case Management program to
commemorate the significant contributions these exceptional telephonic,
field, and catastrophic case management professionals make on a daily
basis.

Case managers were nominated by their Genex managers across the country
and judged on the following criteria: specialist, excellence,
adaptability, trusted, influential communication, and outcomes. Judges
selected three winners whose efforts in highly involved cases made a
significant impact on their claimants. View a short video on the award
ceremony and listen to the winning case managers discuss their heartfelt
experiences in interacting with injured workers at www.genexservices.com/resources/videos/heart-of-case-management-2017

Brown was assigned a workers’ comp case involving a police department
aide who had been diagnosed with reflex sympathetic dystrophy (RSD) five
weeks earlier. Despite staying compliant with her treatment plan, the
worker’s condition was deteriorating. Through Brown’s diligence in
advocating for the injured worker, it was soon determined she had
developed deep vein thrombosis from a non-work-related clotting
disorder. After further assessment, Brown observed that the injured
worker had developed serious complications and instructed her to seek
emergency care. Brown’s quick actions allowed the woman to receive
treatment just before the condition became systemic and toxic.
Ultimately, the injured worker returned to full duty with no
restrictions and reached maximum medical improvement with no impairment
rating.

A wood shop machine malfunction caused a piece of molding to launch 100
mph toward a custom cabinet maker, striking him in the right temple. The
worker barely survived, sustaining a traumatic brain injury and
permanent right eye vision loss. He underwent two brain surgeries,
including a craniotomy as well as reconstruction surgery. Armstrong
advocated for the patient and his family, ensuring he be placed in a
renowned traumatic brain injury rehab facility. She became the center
hub of a complex team of medical and rehab providers, educating each on
how the various specialties worked in the “big picture” of advancing the
injured worker’s progress and return to employment. Armstrong also
collaborated closely with the employer, working to make minor
adjustments to the worker’s job responsibilities, taking into
consideration his vision impairment, and developing a new permanent
position that meets the needs of both the employer and employee. The
injured worker is now working part-time, and is slowly advancing to full
duty. It is projected that he will return to full duty at least ten
months before the Occupational Disability Guidelines (ODG) projection.

Telephonic Case ManagementDeana Schilk, RN, CCM,
Charlotte, NC branch

Schilk played an instrumental role in assuring an injured worker
returned to work safely and efficiently after sustaining serious 2nd and
3rd degree burns to his right arm, face, and head. Attentive care for
this type of injury is crucial for healing and infection prevention, so
Schilk referenced guidelines such as ODG to assess the treatment plan,
including pain management and medication protocols. Schilk was
persistent with continuous follow up, assuring the injured worker was
compliant and his medical concerns were addressed. Because medication
misuse can be a problem, Schilk addressed prescription management with
the injured worker. She also assessed current treatment plans with the
treating physicians and facilitated successful narcotic weaning. Schilk
also addressed psychosocial concerns the injured worker experienced
about returning to work following his release, taking time to educate
and address fears about reinjury. Through excellent teaching and
aggressive case management services, Schilk facilitated an early and
safe return to work four months ahead of schedule.

Genex Services (www.genexservices.com)
is the trusted provider of managed care services enabling workers’
compensation payers and risk managers to transform their bottom lines.
Genex is a managed care leader with more than 2,900 employees and 47
service locations throughout North America. The company serves 381 of
the Fortune 500 companies as well as the top workers’ compensation and
disability carriers and third-party administrators in the U.S. In
addition, Genex is the only company that delivers high-quality clinical
services enhanced by intelligent systems and 360-degree data analysis.
The company consistently drives superior results related to medical,
wage loss, and productivity costs associated with claims in the workers’
compensation, disability, automobile, and health care systems.