I have the research clipper installed but when I click "Start highlighting," I get an arrow and a blue spinning ball - I can highlight with it, but I don't get the "Done" box with tags, etc. What's going on?

I have the research clipper installed but when I click "Start highlighting," I get an arrow and a blue spinning ball - I can highlight with it, but I don't get the "Done" box with tags, etc. What's going on?

FAQ, Researcher, Chrome extension

Written by Sarah Dlin Updated over a week ago

First, please ensure the content you are attempting to clip is not a .pdf document.

Further, follow these steps to ensure you are not blocking third-party cookies, as this will interfere with the Researcher's ability to grab content:

Finally,try disabling your browser extensions 1-by-1 to see if another extension is causing a conflict with Airstory or the Researcher (or just open an extension-free Chrome Incognito window to see how the Researcher functions without interference from any extension).

Any 'Ad Blocker' extension will likely prevent the Researcher from injecting HTML into the page, which will produce the frustrating, persistent spinner.