ProblemThis problem can occur at startup but may occur at other times. It is caused by incorrect Toolbars settings related to the Menu.

ResolutionNote (only for NEO Pro 3.2 or NEO Find 1.05 and later):
Before resetting your layout, you may want to save current settings by going to View | Layout | Export Layout. Once your layout has been reset, you can import your previous layout settings again.

If you have access to the standard toolbar, go to View | Layout | Reset Layout.

If not, or if the View/Reset Layout option fails to fix it, there is a method for resetting the User Interface (UI) settings to initial settings at NEO startup.
To do this follow these steps:

Close NEO.

Restart NEO by holding down the Ctrl and Shift keys while double-clicking the NEO Pro icon on your desktop. Keep the keys held down until NEO produces a User Interface reset dialog.