Industry

Spectrum’s Display and Reporting Software Solutions collect and create unique business analytics to give you a complete view of your Call Center.

Whether you need to communicate critical information that affects daily job performance, give flexibility and mobility to management or elevate data from just “facts and figures” into useful information, Spectrum has a solution tailored to your specific needs.

Support

Incorporated in 1971, Houston, Texas based Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real time and historical data from contact center applications, transforming that raw data into information and publishing that information in useable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

Company

Incorporated in 1971, Houston, Texas based Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real time and historical data from contact center applications, transforming that raw data into information and publishing that information in useable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

Government

Government call centers can be small single group up to very large and many groups. The challenges the contact center manager faces change on a day to day basis. Time of year, meetings that you have to attend, overall contact center performance and status results you have to provide. At a moment’s notice senior level meetings with detailed information is required.

Spectrum’s dashboard reporting combines data from multiple sources. As a manager you do not have time to be scrolling through multiple separate applications just to see the current status and performance. The Spectrum reporting saves you time by combining data together into a single dashboard.