Honda Complaints Continued... (Page 2)

130+ reviews added so far. Upset? Call Honda corporate: 800-899-1009

Michael Morris from The Bronx, NY

Nov 21, 2015

60

I financed a 2008 red Honda EX 1.8 I-Vtec 5-speed manual Transmission from dealer town 7/12/2015 I have been back seven times to have the the dealer fix the car but he has not fix the car I filed a report with B.B.B they send me a response and he has said that he would fix the car if I wanted to that's all I ever wanted so I said yes but still no response from the Honda dealer. I'm paying $200 a month for the car note and $309 for insurance I also have to drive 108 miles from home to work five times a week filling up my gas tank 3 times a week.

james finocchiaro from Groton, CT

Nov 12, 2015

20

I bought a EXL accord with disability insurance on 7/13. I paid car off on 8/15 and was informed of refund eligibility. Submitted paperwork to finance manager on9/15. Waited a month and contacted insurance directly to learn no cancel claim had been filed. I faxed paperwork directly to insurance company and was told on 10/15/15 exactly what my refund would be,and that check was sent to cardinal on 10/22/15. As of 11/13/15 I have not received my money.If this is how your company does business. I will never buy from Cardinal Honda again.

Seow Liang Yean from George Town, 07

Oct 28, 2015

40

Since 1996, we had used 13 different Honda models. Presently, our company has 7 Honda. We have one 2012 Honda Insight that developed engine problem in April (mileage 188 000 km). We sent to Honda dealer in Penang, Kah Motor. It took them 3 months to send us quotation. The engine needs overall. We asked them the root cause, but they could not. Then we complained to Honda Malaysia. Equally hopeless, after several telephone calls from Ms Fai, then all gone quiet and calls unanswered! We want to know the cause for the engine breakdown that requires engine overhaul (only 3 year old car) and after overhaul, can they give warranty! We asked Ms Fai if there were any other companies in Malaysia having more Hondas than our company and she said no. Is this the way treat the largest customer in Malaysia! We can assure Honda that our next batch of cars (6 in 2016) will NOT be Hond.

Steve Kelly from Mesquite, TX

Oct 27, 2015

40

My family & I have repeatedly been notified by McDavid Honda in Frisco, TX (during warranty work being performed on our Hondas) of needed repairs when those repairs were not needed. For example, last trip to that dealership, they stated my rear brake pads were almost worn out & needed replacement. I had just had them replaced the prior weekend. This is one of many such claims by that dealership on all of our Honda vehicles.

Recently had a Honda battery that needed replacement under warranty due to being less than 1 year old. The date of the battery was clearly stated. Since I purchased the battery at another Honda dealership & did not have my receipt, McDavid Honda in Frisco would not honor the warranty. I reminded them that Walmart, Sears, & other retailers maintain battery purchases on record so that customers have the convenience of warranty replacement at any location. Their response was "too bad."

Message from McDavid Honda in Frisco is don't buy Honda vehicles! Next time my family & I (& recommendation to friends) is buy a brand other than Honda.

ken marody from Victoria, TX

Oct 08, 2015

60

Purchased in 4/2015 a new Honda CRV 2014 model with navigation system. Asked salesman if navigation system would self update were told yes it would which proved to be not true. The navigation system appears to be 2 to 3 years behind . We have complained to Honda several times and have been told that the system has the latest update. There is no way this could be true since my iPhone and the cars system do not display the same images at any given time. Now it will cost us $$ to update the latest update that Honda has told us we have. The navigation system was one of the main reasons we purchased this vehicle I guess we should have bought it 3years ago. Very disappointed with Honda as this is the 3 CRV we have purchased and they don't seem care one bit about this problem.

Doris Beck from Summerfield, FL

Aug 20, 2015

40

We bought a 2015 Honda CRV in June of 2015. First off our cell phone will not hook up to blue tooth. It is not compatible. It is a new android bought in Dec of 2014. No one seems to be able to hook up. Next off we did not receive our moroney paper. We seem to be grtting the run around from Honda and the dealer ship. I am not sure we have the car we paid for. I will never buy a car from that dealership again. Probably wont buy another Honda after the run around they are giving us. Maybe they have something against seniors living in Florida.

Wendy Tan from Kuala Lumpur, 14

May 07, 2015

20

I just bought my Honda Accord 2.0 dated 04/14. After drive for few thousand km I already found alightment problems, so I go back to the center to check it out. They try to do an alignment and balancing for me. After some time the issue come back again. So I go to nearest Goodyear dealer shop and they do the same thing for me.

After few week come again then I go back to the Honda service center. They do the same thing for me also. Until this April 15, I refer to my friend then they recommend me go to other Honda dealer. When I send my car to other Honda dealer, they apply for full body checking. I do mentioned to them my issue.

When the technician checking my car absorber found that the car alignment lug nut does not tighten up properly so my car tires wore out seriously. So I go back to my previous service center queries them about the incident. Unfortunately, looks like they won't accept my explanation and said Honda warranty does not cover for wear and tear product.

Nauman

Apr 30, 2015

40

I would like to bring to your knowledge that Honda Aspire fuel efficiency is just 11 KM/Liter or less than this. I have Honda Aspire 1300 cc and bought it in 2012 brand new and from then I am taking my request to different dealership and informing them regarding the low fuel efficiency but they give different excuses i.e. This Car gives best mileage on Hi-Octane. The software needs to be updated and Hi-Octane Level needs to be reduced. This Car gives 10-11 Km/Liter.

And says Honda Aspire 1300 cc mileage which I am getting is excellent. Here my question comes that "Honda always proclaims that they are trying to bring fuel efficient cars" but this logic fails in Honda Aspire series, I have a Honda Civic 2015 as well and its fuel efficiency is also the same 10-11km/Liter.

Need Help from Honda and awaiting for a reply.

Estella Diaz from Fontana, CA

Apr 27, 2015

60

I am writing about the sun visor on my Honda Civic 2011 sedan. I have been having problems with both the driver and passenger visors. This seems to happen when the weather get hot or cold. The sun visor sticks and does not want to move. The passenger side got replaced and the driver's side gives me problems on and off.

Finally, the visor broke and is just hanging there. It does not go up or down. It bothers me when I drive as it is in my way. I had a similar problem with my 2008 civic too, visors got replaced 3 times. Why hasn't this problem been fixed? I called dealer and they want about $130.00 for 1 visor and don't know if that includes labor. Seems to me that the visors on the Honda civics are cheap because they keep breaking. I read there was a lawsuit for the defective visors. What happened?

Maureen awn from Farmington, MI

Apr 21, 2015

60

I have a Honda Fit, 2009 with 17,000 miles the car has never been in an accident. The car went thru the original tires and I had the car aligned at local dealer in 2012 along with the tires replaced at that time. I was told that my oil change yesterday need new front tires! Am changing my fit for a hrv in May, but if I was keeping it I would have a huge issue with the tires needing replaced YET AGAINat such low mileage. Am a lifelong Honda owner as is my family ( getting 3 new hrv's in May ) this is my first complaint.

Cassy from Lansdowne, PA

Apr 14, 2015

40

I just recently purchased my first Honda. I bought a 2011 CRV it is four years old and has 20,000 miles. I took it for its first oil change, pulled into the garage, but could not start it to pull it back out. I ended up having it towed to the dealership where they told me that the starter had gone out. Of course this is not covered by the warranty and cost me close to $800 for the repair after only owning the vehicle for not even two months. I chose this vehicle after researching my options. It Had very good ratings and the ranked top in its class for just about everything. However if I have to pay to replace parts already with only having 20,000 miles I definitely have my concerns for the future.

carla ball from Tacoma, WA

Apr 10, 2015

40

I really do not want to give even one star to this business. I have a 1999 Honda Prelude. I have been back to the dealership twice on a recall for the ignition in this car. The car does not even start at this time. I never know if it will start. I called the dealer who did the ignition replacement for both recalls. I was appalled & very angry @ the way I was talked to. First I was told I would have to pay for the diagnostics to be done on the car. This was at $119.00. What the hell? I know what is wrong with my car & feel this is just plain ripping me off.

They stated they could not look at my car unless they did a diagnostics first. Its in the computer system there at the dealership that my car has been there twice for ignition to be replaced per recall letters. I have no money and certainly cannot afford the thousands of dollars that this dealership quoted me it was going to cost to fix this ignition on top of their diagnostics fees. I do not know who to contact about this or what to do about getting this replaced.

kent b. mosdale from Pahrump, NV

Apr 09, 2015

40

We have a 2006 Odyssey. The paint is chipping off all over the vehicle. people ask me what's with the paint. I tell them that's the way Honda paints their cars. It looks terrible. Don't you guarantee the paint to at least stick on the car?

angie morris from Richmond, BC

Apr 05, 2015

60

On march 27th my family and I were coming home from rock creek b.c. at 2:00 p.m. I was doing 90-100 kpm approaching a 50kmp zone, when the rear end of my car slid. my husband asked what happened and I didn't know. going down the driveway at our house the car came to a grinding halt. getting out of the car there is my rear right tire on an angle. in a panic because I need my car every day I phoned my mechanic that I use in rock creek and he came over and told me that the rear lower case had sheared in half. in all his years he had never seen anything like this. I went to my Honda dealership and told me that I have to pay for a tow to have it taken in. I asked why since my mechanic had looked at it and I'm sure he knows what he's doing.he has worked on the car since I purchased it.

I was told to phone customer service toll free and I did call them and spoke to eric on march 30th. my question is why do men always make women feel like they are stupid when dealing anything with a car. If I was a man the conversation would of been totally different. I have 3 Honda civic's a 2002, 2010 that is now broken and casing me great pains and a 2015. My problem car is the 2010. As far as I'm concerned that part of the car should of never have sheared off, and you as a company are very fortunate that I did not have a serious accident because trust me I would be hiring a lawyer and suing your company. Customer service toll free from Honda not exactly the greatest service. so let me hear your side of the story.

Tan Teng Cheang from George Town, 07

Apr 02, 2015

20

I brought Accord 2.4 last year July, i am very happy with this car performance and enjoy very much. I am also happy on the sales service during my 1st attempt to Honda Vivahill in Penang Bayan Lepas. The sales person explaining in very detail and given very good service to me. Last few weeks ago, I came in my mind to buy another model City to my lovely wife. I went back to this dealer and looking back the same sales person. As usual, she also given a good service which I really appreciated that. Before making a reservation, she was offering me Honda given RM2K discount if i make a booking before April. Car price will determined after April on the 6% GST, if going up I need to pay more but if going down then I will enjoy too the lower price compare with the price before April and the Honda offering RM2K will stick remain unchange whenever are.

2 days ago, she ring me and make a change on the RM2k which is after GST, because of car price goes down and Honda no more offering RM2k and I need to follow the new rules which is only RM500. Mine question to this Honda dealer. Where is your commitment and where is your sincerity to your customer? Question to Honda Head Quarter, do you allow your dealer to play this such funny commitment to your customer which can make change anytime on the offer? Hope and appreciate your answer to me to cool down my hot temper with Honda for this current moment.

william rigling

Mar 31, 2015

40

I had my oil changed and had to wait far beyond the given time from Performance Honda. My car was outside but the bill toke over 10 minutes to get into the cashier, and that is we went to the cashier and questioned her. There no reason that we couldn't of been told about our car. I needed to get home to take a shot and would never of had my car done if I could not of been home in tie. Also this is not the first time I have had a problem. One time I asked to have my car washed and it was nor done. Today I asked about my gas door and was told it would cost $49.99 to have them look at .This price is unreal!! I can home it spray lubricant on it and it woks better now then when I first bought the car. I love my car, however the service stinks. my the way the price for the 30,000mile tune up is also unreal. I had it done somewhere else ( a reliable car service station) for half of what Performance wanted to charge me. I left them know and never even received a phone call back.

Tino Setiawan

Feb 11, 2015

60

I was pay down payment for Honda HRV on September 2014 during Indonesia International motor show. During that time there was no price yet as it had not yet been produced and they said firstly show in Indonesia and only able to order during IIMS. I totally understand since its have not launch yet. I was interested with the car and pay the down payment and the sales person said the price will be announce during the launching event in December. And the sales person promises that since i book on the first day of the event I will get priority to get 1st issued production but time line to get the car until March 2015. OK and done all payment for E type and choose color (blue).

Price launch for type E is 288million rupiah. also stated on Honda Indonesia official web site. January they held event and pass 100 HRV then i check with the sales person why all that person can got priority getting the car on January, since I order on the first day of the event in IIMS dont get? The sales person said its sales gimmick since Honda already open order before IIMS.... ok... may be correct although before that i had check with Honday dealer before IIMS and they cannot take any order untill IIMS.

Contacting the sales person and check when the car will be ready... He replied on 2nd - 3rd week of March.... okay and check the price with him... he said it become 291,5million for red if i want other colour then red i have to pay additional 3 million what the F*&k...... I have pay down payment since September before launching and waiting 5 months and i have to pay extra 6,5 million ? it really piss me off.... Hai Mr. Tomoki Uchida please be aware of this... and maintain respectful business to maintain your brand.... its such small money compare your brand value. The Indonesia Honda Dealer is cheating on price.

from Grapevine, TX

Jan 22, 2015

80

I love my 2000 Honda Civic! It runs well and is a reliable source of transportation for me. Not sure what you would ever want to complain about Honda for in America. They make great cars and are affordable. Whenever I am in a tight spot financially I know that I can go pay 5-10,000 dollars for a used Honda Civic or Accord and it will run for 200,000 miles or more.

Mar 18, 2014

60

In city running condition, just in 11000 km, its second time my clutch plates and flywheel is damaged. From day one I feel the vibration in clutch, there is big manufacturing default in car. I am unable to drive this car any more, pls check the car. My car no. Is DL 3CZ 3282.

May 06, 2013

40

I have a 2002 Honda Civic EX that the A/C has stopped working. I brought my car into the service dept and they said they needed to run a diagnostics test on it for $50.00 and that would tell them the problem. I had the test run and since I was mailed some coupons for $10.00 off a purchase of $50.00 and $7.00 off an oil change I had the oil change done also. I asked if I could use both coupons when I brought the car in and was told yes.When I left they wouldnt take my coupon for the oil change after I had asked when I came in. They told me the problem was the heating switch with the A/C.

That is an easy part to replace by just taking the panel off and pulling the old one out and plugging the new one in so I purchased the part through Honda and did it myself since they were sure that was the problem. Well that was not the problem and the part was $42.00. I called them to tell them thats not the part( since I had paid for the test so I would know for sure the problem and what to buy) that was bad and was told to come in and they would refund my money for the part since the service dept diagnosed it wrong. I drive over there and get a different guy and he tells me no refund.

So now I have paid $50.00(minus the coupon so $40.00 for the test, told wrong and now stuck with a part that is useless for $42.00. So $82.00 gone and still no A/C. I feel totally lied to and ripped off after 3 trips over there, my time out my busy schedule to sit for 3 hours for the test (which by the way I was told an hour so I didnt have a ride lined up so I didnt waste the whole afternoon there)and I am no better off than before.

What I’m asking for is a refund of $89.00 ($40.00 for the test, $42.00 for the part that is useless to me and $7.00 for the coupon they would not honor after I got the oil change) for my time and aggrivation. I have never had a problem with this car (except normal wear & tear)and have always been happy with my Honda.

Apr 11, 2013

40

I bought a CRV in 2007-Brand New from Roper Honda/Joplin,Mo. Ever since I have owned this car the LOW TIRE light would come on. I would check the tire pressure and the tires would all be fine. The 1st time it happened (2007) the caar due for an oil change so I had them check the LOW TIRE light too. The tech took care of it and was no longer showing up. The tech told me that not to worry it shouldn’t show up agian unless you truly had a low tire.

But it did happen, again and again and again. for as long as I have owned the vehicle. On numerous occasions when I had the car in for reg. oil changes and complete check ups. I mentionsed the problem with the LOW TIRE light being on again to no prevail. they’ed turn it off as usual.

Now that my CRV is out of warranty. The LOW TIRE indicator is no longer coming on the TPMS indicator has taken its place. Whch being an older single female alarms me just like the LOW TIRE light did. So I took the car in on Dec. 1,2012 to have it checked on plus get the oil changed. I asked the tech to check the TPMS light. When the car was done the tech told me that the TPMS light would cost me several hundred dollars to repair.

I informed the tech that I have had trouble with this since I bought it. And the techs would just somehow have the LOW TIRE light turned off and told me it was fixed everytime and now this is going to cost me? The tech was very nice and said he would contact Honda Headquarters and request assistance on this situation and would let me know when he hears back. THAT WAS 4 MONTHS AGO.

Please, check into this problem. I feel that the the problem should of been taken care of the first time the car was in the shop. Especially since it obviously WASN’T fixed the first time. And at no cost to me.

Oct 08, 2011

40

I have purchased CB Twister self start bike from ” Modern Motor” near airodrome road, kota(Rajasthan) the authorized dealer of Honda bikes in our city.sir from the very first day the self start was not working properly even most of the times it does not work. We have asked Honda customer service about this problem from the service incharge he gave us a funny & nonsense advise that ” ride the bike minimum 25 km so that battery charged, then self start will work”. After 2-3 months from Mr. Nama the battery inspector in service center we came to know that they have assembled wrong battery a kick start battery in place of self start battery. Please replace my battery with self start battery as it is in warranty period.

Sep 27, 2011

40

I purchased my bike from PRAKASH HONDA,D-2,SEC-10 NOIDA G.B NAGAR (U.P) Prakash Honda service Noida U.P is very very bad, they just third class service provider. there is nothing about the services. when you go there for your bike service then they will not fix the issue or if fix then that will not be permanently because the service manager and team are very irresponsible… i have purchased Honda CB Twister Reg no-UP14-BJ-7973 Date:-4-May-2011. from this showroom.

Since i have took out my byk from show room i was facing problems in SHEET LOCKER & and other problems are solved by them but main problem of Sheet Locker was not solved by then I was approched to showroom more than 12 times but every time they took my byk and then says the parts are not avaiblabe when ll the parts come i’ll inform you on your mobile number but actually problem was not solved by them … . then I contacted service agency Noida Sec. -10 (Prakash Honda) and told them about this problem , the warranty checker of the agency took the photographs of the defected part of byke and sent STR Request to the company.

it’s been 15 days now 4month has been left & we have not got any response from company… and i have gone to service station 12 times but they told me that company not providing. spair parts so please solve the problem immediately.. Prakash Honda people just given the wrong committment and misguiding to the Customer i want action the agency pls help me…..

Yaris

Jun 18, 2011

40

I took my 2011 Accord with 5200 miles, purchased in January 2011, to Honda Cars of Katy because there was a “popping” sound coming from the driver’s side front wheel and because the light on the driver’s door had gone out. They investigated the light issue and claimed that the door panel had been removed prior to my appointment with them and that the car had been modified/ parts removed, so they could not honor any warranty work. It seems as if there was not a ground signal going to the fuse panel, so the light was not working. The estimated out of pocket cost would have been over $300.

After explaining to them that I have never removed the door panel (why would I) , they still refused to do the work. I told them to re-assemble the door and I would be in to pick up the car. Once I arrived at the service department to pick up the car, I was escorted to my car and not given any paper work. I had to ask for the diagnosis in writing and the paper work stated, that “customer refused any further work, no repair completed”. I had to get the service director involved to sign on the service ticket that they refused to complete the warranty work.

I now have an appointment 200 miles away at the dealership where I purchased the car in San Antonio, Gunn Honda, who has always taken care of their customers. They even offered to pay for my fuel to get down there since another Honda service department was causing issues. They are dishonest and sneaky. Oh, and for the popping noise, they said they couldn’t find an issue, although the second I got in the car to drive away the sound was persistent.

Apr 19, 2011

40

I bought an accord from this dealership called Honda cars of Katy. The day I bought it I let the sales guy know that there were a dent on the windshield and I wanted a signed paper stating that they will replace it. We got the paper and we’ve been promised that we will receive a cal the following week. After 2 weeks and several unsuccesful tries from my side to get an appointment, my windshield broke.

I went to the dealership to get it replace And I’ve been told that i would have to pay half the price. I refused and after threatening them to get a lawyer involeved the finally did it for free as it was decided the day I bought my car. This Honda cars of Katy place is not serious at all. Once the cars are sold they don’t care about you. From the sales guy to the sales managers and the financial dept, they just want your money.

Mar 21, 2011

20

I had purchased the bike, a honda twister on 4th august 2010. from starting im getting a mileage of 40-45 km/ltr, from the beginning the fuel indicator is not working properly. and after the speed of 50 km/hr the honda bike is giving out. At jhatka, no one wants 2 listen any complaint on service centre, they just say ok sir, the problem will be rectify on the next service. from the very starting im listening this line and get tired of them avoiding my complaints about this bike. i need bike for employment offerings, counting on good fuel mileage each day and good transport around the city on a honda.

Mar 13, 2011

60

I purchased a new Honda Civic in the summer of 2010 with a Honda Extended Warranty. In April my transmission has broken and I had only 30,000 miles on it. I contacted a Honda service center and they told me they can’t help me because the car is not on the warranty any more. When I bought this car I also bought an extended warranty that would cover repairs. I told about this to Honda but because I bought this warranty from a dealership and not from them they could not provide the coverage. To my disappointment my “extended warranty” company just went bankrupt, and they can’t provide any coverage for me either. Now, Honda would not back up this warranty company and I have to pay for the transmission from my own pocket. Also, I thought Honda products are more reliable…

Feb 20, 2011

20

Would like to start saying how great Honda cars are, reliable, comfort and style. Between my spouse and i we own the Ridge-line, Accord Civic, and Fit and just purchased a civic. We arrived at the Honda dealership and the deal was made in about 45 minutes after my arrival. Well after I removed the floor mats and found Dog feces, I told the salesperson and made him aware of my findings. A week later after i received my car back I realized that my remote control for my garage door was missing. I asked to speak to the sales manager whom was extremely rude and unprofessional, he did not even acknowledge me after waiting a half of hour with all of my four kids. In summary, I bought a car that was pooped in and ever since then my relationship with (Honda) dealer is nothing but poop.

Nov 26, 2010

20

I took my 2008 Honda Accord in for an oil change under their service plan. When I picked my car up, they told me that there was something wrong with my rear brakes and they quoted me a cost of $150 for the repair. When I went to pick up the car, the invoice said $238. Also, the rest of my key chain which included my house key was missing. They “looked” for it and told me they couldn’t find it. Needless to say after two terrible experiences with them in one day, I will not be going back. Bottom line: don’t come here. They lie, they cheat, and they steal!

Oct 29, 2010

40

I gave my Honda odyssey to the dealership for painting and body work. They told me to give back within 5 days and when i called them they said my van door was having problems. It was not there and I gave money only for the body work that they said was done by Honda. They took almost 2 weeks to give it back on. I dropped my van off with only 6,000 miles and when they gave it back, it had almost 10, 000 miles on it. I called customer service to tell the problem and they hung up on me. Honda + Odyssey + Dealership = Fail.

We have owned 6 Hondas, 3 of them purchased from Gerry Woods Honda in Salisbury, NC.. We have always been happy with our purchases and never had a complaint, until now.
I travel with my job making Home Health Visits to patients homes. One day, the TPMS light came on to warn me that I had a flat tire. I was able to use the spare tire in order to finish checking on my patients for the day. We purchased a new tire after work at a location other than Honda because their Service Dept. was closed and it was out of town. When my husband went to Gerry Woods Honda to have the TPMS light turned off, he was informed by Sea Heno
(service advisor) that they wouldn't do it..
We have always been happy with our Honda service and purchases but this was a disappointment.

victoria FOggan from Candler, NC

Feb 07, 2018

20

a few months after I purchased my Honda fit there was a major leak from windshield , 4 inches of water in my car.
Less than 2 years its leaking again and the dealership said its not covered. Please help, the seat has mold from last leak and the cell phone charger has never worked

Apple Tree of Honda was wonderful selling me the car but I have not had good service with this issue

Ankush Gakhar from Houston, TX

Jan 31, 2018

20

To,

Service Director
Honda Service Department

Respected Sir/ Ma'am,

Good Evening. Hope you're doing good.

Sub: Concern regarding my Honda CR-V 2014 VIN 3CZRM3H36EG705765.

I bought this car recently on Dec 9, 2017. I met the previous owner of the car at John Eagle Honda
18787 Northwest Freeway, Houston, TX 77065 service center to get the car inspected from a professional to receive a 100% satisfaction before buying a car for my personal use. And, if there is anything needed to be done I could either get it done or negotiate on the price of the car. As, I always came here to get all my car services done for my Honda Accord 2012 (incl. Michelin tire changes, oil, filters, brake fluid, steering fluid, and etc. ) I was very confident on the professionals working at your facility from my past two years of experience at this Honda service center. I always received the best service.

This time after coming in on Saturday Dec 9, 2017 from pre purchase inspection everything was green on the checklist, and Mr. Anthony Olson mentioned that car is in great shape with tires needed in may be 5 years and brake pads are also in very good shape after it came back from the express service. I couldn't drive this car over the weekend as I didn't have insurance transferred to this car. After driving it on Monday, I hear noise from tires or brakes so I came in asked Mr. Anthony Olson to get inspected for the noise, as I was confirmed there was no issues with it at all and everything was checked green at the time of purchase on Dec 9, 2017.

Mr. Anthony asks me to come in the day with an appointment, I came in dropped it he did inspection. His coworker was seeing me through all this and was feeling bad for me after seeing Mr. Anthony on phone with someone the whole time and he said are you sure you're being helped. I was like I am not sure either. I have attached the inspection results from that day.

On Jan 30, 2018, it needed some service on my car. I came in and got services completed, and they mentioned me that if I had time I should get my rear brake pads changed and if not you should definitely get it next time. I was like but I was told it is good in shape.

My father, my mom, and I have driven Honda for many years. Brakes going from Green to Yellow/Red is impossible in normal use as I am just commuting to work everyday and church on Sundays in sugar land because my pre purchase inspection wasn’t done properly, which now after a service inspection realizing which is the possible cause of the noise. Plus I was told twice that you should change brake pads now and it was before work at 7:45 am so I had to leave.

Kumar Akanksha

Jan 21, 2018

20

I had purchased Honda city from Hansh Honda Varanasi.sales executive misbehav with me at the time of delivery and not given me seat cover as per their promise.kindly do the needful.

diana cable from Milford, CT

Nov 22, 2017

20

year old odessey/off and on:garage door opener not work, sliders not open/car not start 3;4 times car doors not open from outside and in battery went dead only went back to courtney honda once, about doors{they said it would have to happen when they saw it!} problems started happenening more often took car in: they said it was a BOLT connecting the NEGATive cable to the battery{almost burnt thru;HAD TO COME FROM THE FACTORY THAT WAY we have it back today so do not know what the FUTURE may be........is this POSSIBLE was a BRAND NEW CAR 100% unhappy{3rd van;never had this problem} do NOT FEEL SAFE in it did tell them I would file complaint today/ why couldn t this problem been checked when first went to Courtney;they said it wasn't happening enough for them to check???????

EMILY VILLA from Louisburg, KS

Nov 22, 2017

20

On 11/21/2017 at approximately 1400 hours, I picked up my 2005 Honda Civic from the service department at Frank Acona Honda located at 1000 North Rogers Road Olathe, KS 66062. I paid my $3500.00 bill in full and was given my car keys.

I noticed noticeable body damage to the passenger side bumper. I notified the service manager he looked at the damage and he said to bring the car back on 11/28/2017 and they might be able to get the black smudge off but not the dent or the scratches. I asked if he was going to document this occurrence and he said no. He refused to take pictures or give me any thing in writing.

My second complaint is I was told that the work done on my car that I paid $3500.00 for would be warrantied for 36000 miles. I asked for that in writing and they said no. I would like that to be in writing.

I am a police officer and work late nights but if you need to call me my cell is 913 594 8764
Thank you.
Emily Villa

AVANI SHARMA from Vadodara, GJ

Oct 20, 2017

20

we had booked Activa 4g on 09/10/2017 serial no. 17/18 and paid a booking amount i.e Rs 10000 on same day & remaining amount i.e. 50500 is paid on 17/10/2017 when we went to take activa 4g(total Rs.60500)
bill number : 090133 & 090521
outer damage body piece of activa 4g is deleverd to us ....by jamnagar dealer we had complain the sales executive on the same day 17/10/17 & glass was not properly fit and we had again inform the sales executive but he ignore and said that meet showroom owner Mahesh Chandra for the solution of your problem of activa 4g. Than we meet to Mahesh chandra and than he accepted and he told the sales executive to change the activa 4g model because they had given us a damage body activa 4g but he refuse the owner voice and he neglected and he said to come on 26/10/17 and than we will repair activa 4g we are genuine customer of honda company's (activa 4g) and i am expecting that my complain would redress in given time.
And at the end Please solve my problem by exchanging my vehicle or i will go to Jamnagar district judiciary (Consumer forum) and launch a complain against you. i will not going compromise because i had spend Rs 60500 its your duty to supply a quality product to customer while they are paying you full amount in given time and it is our right to receive fresh Activa 4g model without any damage or defect. kindly redress my problem .we sent Activa 4g photographs please justify my complain.
Attachments area

Tracey E Prezeau from Hollywood, FL

Oct 15, 2017

20

Good Afternoon,
I purchased my Honda CRV in 2007. This was my second Honda CRV and was/am still loving my Honda. Three Saturdays ago I took my car into the Rick Case Honda in Davie, Florida for an airbag recall. My car came back to me that same day. I was extremely happy. Two days later the back seat driver side door started making a terrible sound. I learned that it was the locking mechanism. I took the car into Rick Case again and they told me that I had a recall on that the locks, but that it expired two years ago. The total cost of this was going to be more that $400.00. I found this to be ridiculous and had the car returned to me without service being provided. The representative did let me know that I can contact Honda at the corporate level to see if you can override the expired recall. The dealership can only provide the recall service if Honda Corporate tells them to do so. Like I said, I am a very loyal Honda customer. Please help me get the lock fixed on my car?

george lynn from Erie, PA

Oct 02, 2017

20

I recently purchased a 2017 crv lx on Saturday 9/23/17 from Hazleton Honda I added an remote start dealer said they could install on Tuesday 9/26/17 I planned on pick up on Saturday 9/30/17 on Friday at 6PM dealer called to inform me they could not install remote start because the installer was over booked for that
day ( Tuesday is the only day he does install at there site ) they could have called earlier in the week. I did pick up the car on Saturday they then told me drop it of for Tuesday and the starter will be installed. I did relay my disappointment in the fact they waited till last minute to inform me about the
not doing the install. they then set the appointment for Tuesday 10/3/17 10/2/17 they call me with the excuse they need to have two cars for this person to come and do install, we know have appointment for the 17th of October and I again made my extreme disappointment in their customer service. Now I am locked to this dealership because there is no other Honda dealer close. Also when we took delivery of vehicle it still had the glue on it from protective shipping sheets( so much for dealer prep) it has been the worst car buying experience I have ever had had.
very very disappointed this will be my first and last Honda from this dealer

George Lynn

Richard and Donna Moore from Henniker, NH

Oct 02, 2017

20

Every time there is a temperature change of 20 degrees or more our tire pressure light comes on. This is our second CRV and it happened on our other one too Recently after our tires were rotated the light came on again and we couldn't get it off for several days. We always check the tire pressure and it is never off enough to warrant the light coming on. Makes us very uncomfortable if on a trip and we don't feel we can trust the system if there is a real issue. We have talked to our dealer and never get much for an answer.

joseph smith from Levittown, PA

Sep 27, 2017

20

I cancelled my roadside assistance about 3 years ago and have documentation to prove it. Yet I still paid for it and Honda will not refund my money.I was told by Piazza honda in Langhorne that the girl who was supposed to handle it was fired. I was told by Corp. that it was only cancelled 2 months ago. Something is going on at that dealership and i am not happy. The second problem is I traded in my car for a new leased one. They paid off one month but it should have been 2. Now Honda is telling me that I owe $500.No one knows what they are doing that I have talked to and I am getting no answers. I am seriously thinking of going to Toyota, Ford or some other dealership that will treat me better. I have checked into it and I can get better deals. One other thing, I called Honda Care today and it 38 minutes to talk to someone. Is my time not valuable? I have been buying cars for over 60 years and have never experienced anything like this Very bad customer service all. I should give Honda 0 stars. If this is not resolved as quickly as possible, I will trade in my car and certainly tell all of my friends, family, and neighbors, Waiting for your reply.

Elizabeth Leblond from Hartford, CT

Sep 18, 2017

20

I purchased my Honda in May and have already put three new tires on it. It seems they pop very easily with any type of road bumps or potholes. I just over the weekend had to pay for towing because I couldn't bring it to a Honda dealership because they weren't opened. I've already paid out of pocket over $500.00. As a single Mom and choosing Honda as a reliable car; I'm starting to doubt if I can really count on it. I'm very upset! I don't have extra money to keep putting new tires on it. Is there a way any of this is under warrantee or reimbursable?

I appreciate you getting ahold of me @ 413-519-7532.

Thank you,

Beth

Lorraine Tesoriero from Staten Island, NY

Aug 30, 2017

80

I recently had my Honda accord serviced at Honda in Staten Island. The service I received was great. I brought the car in as I heard the right side of my vehicle make a noise. They advised me that I need a strut on the right side of my car and the left side was leaking. So I replaced both of the struts. My mileage is low and the struts should have a guarantee on them so I am writing to corporate. My car has 28,000 miles and its taken care of. I am asking Honda, the corporate office to reimburse me for the struts I had paid for at the dealership. I have attached the receipt for reference and if you have any questions, I can be reached at 718-344-0247 or my email is babytes34@aol.com.

Joyce Porter from Seneca, SC

Dec 19, 2016

20

I took my accord in today for a service. I had an appointment at 1:30. A friend picked me up and brought me back. I was only having an oil change. At 3:00 they put my car on the lift for service. I asked to speak to service manager. I wanted to know why it took 1 hour 45 minutes for them to start working on my car. He stated well since you had left we thought we could start on other vehicles. So my statement was the appointment was not worth anything.

They did give me the free car wash which I had to ask for. I finally pulled out of the dealership 3 hours later for just an oil change. This is completely ridiculous. I have never had this issue before. Therefore someone needs to address this with your dealerships or people are going to switch to another type of car (Toyota). I'm sorry just didn't make me feel satisfied.

Diane Meyer from Louisville, KY

Dec 01, 2016

20

At the beginning of 2016 I bought a new Honda Accord from Neil Hoffman Honda in Clarksville, IN. I felt at the time I had gotten a good deal on excellent vehicle from a reputable dealer. Shortly after purchasing my Accord, I misplaced one of my 5-button key fobs. I was determined to find the fob and looked and checked everywhere. Finally after searching for many months, my husband decided we needed a second key fob for convenience and in case we were to lose the only one we had. My husband went on-line and found a replacement keyless entry fob for our model Honda. He purchased the fob and followed the seller's advise in regards to getting it cut and programed.

The Neil Huffman dealership did not have a Honda outlet in where we live in Louisville, KY and we have our Accord serviced at his Acura dealership in Louisville. When my husband took the vehicle and the fob to the Neil Huffman Acura dealership, he was told they could not program it and he would have to take it to a local Honda dealer or back to Neil Huffman Honda in Clarksville, IN. Since we bought the vehicle from Neil Huffman Honda, my husband took it there.

And when he got there and explained to the service manager/employee what he needed done, the service manager/employee informed him they could not cut the key and it would cost $99.00 to program the fob. My husband told the service manager/employee that he thought $99.00 was too much for doing only half a job. The service manager/employee told my husband sarcastically "have a nice day". My husband returned the key fob to the seller and received a full refund.

Had I known at the time of purchasing this vehicle that replacing a key would be so difficult and expensive, I would never have bought it. I will never buy another Honda or deal with this dealer again. I certainly will not recommend that anyone consider buying a Honda ever. I guess the only option I have is to go to another Honda dealer, get half a key and pay some outrageous price.

Ronald P Law from Hampton, NH

Oct 12, 2016

40

I bought a new 2012 Civic CPE in Nov 2011. I have 24,000 miles on the car. I just brought it in to a dealer. I need new trunk and fuel release cable plus a computer part, I was told for my SRS system. Total cost 951.91. It's never seen snow or winter. I have a 2001 Honda Civic I've had less problems with. Either your warranties should be extended or your quality upgraded to good from bad. The person I'm in contact with said she will talk to the manager about the price for the SRS malfunction. The dealer is Dover Honda in NH.

Elayne from North Hollywood, CA

Oct 10, 2016

40

Early June, 2016, I tried to have my Honda Civic serviced for A1 service, and spoke with Talia Lamb, at the Lancaster Honda dealership located at 43244 Drivers Way, Lancaster, CA 93534. Talia made my appointment for a Friday but scheduled me at the wrong time. I found out because I called to let Service Dept know that I was delayed due to freeway accident and was told by Talia that because I was 1 hour late they would not be able to see me.

I told her to reschedule me as soon as possible and she said that she had an appointment the following Saturday and I told her that I commuted long distance and could not wait. She then told me that she had an appointment on a Tuesday. I booked the appointment but called again and requested to speak with my service manager Glen Cisneros, who I know for 20 years. Each time I called and requested to speak to him, I was transferred to Talia who continued to transfer me to a different service technician and in one instance put me on hold for over 15 minutes. I decided to drive to the dealership to speak in person to Glen and when I arrived he was able to take my car immediately.

On Friday, Oct. 7th, I called to have my car serviced again, and was transferred to Talia. When she answered the phone I told her that I wanted to speak with Glen and she asked what it was in reference to and I told her that did not want to speak with her since I had such a bad customer experience with her. She then proceeded to transfer me to Glen when she clearly knew that he had retired.

Talia, is very rude, and is bothered when customers call to schedule an appointment, does not provide accurate information regarding availability for appointments, transfer you to different parties, and puts you on hold extended periods of time. I have been doing business with the Lancaster Dealership for 20 years, but now that my contact is retired, I think I will be taking my service and sales business to another dealership. I do not need to be providing my good hard earned money to a dealership that clearly no longer provides the service I am used to.

Left Service Director, John Mears a voice message and even called to speak with General Manager, Dave Clutter. No call back from John Mears and Mr. Clutter sent me back to Service Manager - Yasmin who does not answer phone.

James Gary Jones from Chapel Hill, NC

Oct 02, 2016

40

McKenny / Salinas Honda, Gastonia NC. This dealership sold me a 2014 Honda Pilot, as a certified Honda, which the Honda was not. After driving the vehicle for 2 weeks it displayed brakes issues, rear hatch release. The hatch mechanism had to be replaced with rotors, sun visor replacement, repaired stripping on sunroof. Roger Hoyle stated to me, they had major issues with the service department, he admitted the service department did not fulfill the certified inspection. I allowed the dealership to put the Honda through a complete inspection, 2 weeks later after that, I had to replace the battery.

I have asked McKenny Salinas to buy back the vehicle, I am dissatisfied with the Honda. They are not willing to work with me to resolve the issue. I am totally disappointed in the dealership and in Honda corporation to allow a dealership to perform business in this manner. How many other customers purchased a "Certified Honda" when the Honda was not certified. This is false advertising. I am asking Honda Corporation to assist me in resolving this issue. This represents Honda Corporation, which is a poor representation of a corporation selling automobiles.

George Koury from Truro, MA

Sep 25, 2016

80

The tire pressure indicator gives false alert readings. This has happened on my last three Hondas; a CRV and two Accords. I have leased two new Hondas every three years since 1995. I have been very satisfied. This problem is serious because the last time it occurred was in heavy traffic on the interstate. Finding a place to check it out was dangerous. This has occurred over and over and there has never been a tire problem.

The dealer told me that there are no pressure gauges on each tire. That the system is a micro processor software program that measures the variability in the cars balance and triggers off the warning. This is a bad system. The amount of variability in balance is infinite given the road conditions.It has caused me numerous stops, checking the air etc. and keeps you on edge.

Marthesia Thomas from Byram, MS

Sep 01, 2016

40

I just recently purchased a 2017 Honda Accord Sport from Patty Peck Honda, located in Ridgeland MS approximately three weeks ago( August 9,2016). After having the vehicle for only two weeks I noticed a rattling noise on the passenger side and immediately notified the car salesman (Craig Brown). Craig immediately apologize and advised me to bring the vehicle back to the dealership so the service department could take a look at the vehicle. I brought my vehicle in on August 25th and the service tech rode with me to see if he could hear anything.

The tech verbally stated,” I do hear a rattling noise, however it’s not worth taking out the whole dashboard to find the issue.” The tech also stated, “If I cannot hear the noise while the radio is on then a lot of times the company doesn’t feel that it’s a major issue.”

After leaving Patty Peck Honda I was very disturbed and unsatisfied. The same day I contacted the store manager (via Phone) by the name of Jeff. Jeff stated, “Oh well it’s nothing major, it seem like something is loose and needs to be tighten on the vehicle. He also stated,” As long as the vehicle is not smoking or on fire then is nothing major.” He later transferred me to the service department to set up an appointment to get my vehicle serviced. The technician asked me to bring my vehicle in Monday August 29th because a loaner wasn’t available at the time. My husband and I received a call from the technician stating, “The noise wasn’t consistent so therefore they will document the issue and if I hear anything else bring it back in.”

I became annoyed due to the fact that this was the second time the technician head a noise and the service department did not attempt to diagnose the problem or offer me another vehicle. I have major concerns because this is a brand new vehicle that I financed for 5 years and a total of approximately $30,000.

I currently have a 1990 and a 2004 Honda Accord which I have been very pleased with, however this is my first time purchasing a brand new vehicle from your company and I have been very dissatisfied with this vehicle, customer service, and this whole buying experience. I feel like I have communicated my concerns to patty peck but they have not given me a solution, so therefor there isn’t a need for me to communicate with anyone. I have been very patient with handling this matter but I can no longer take off my job to attempt to resolve this issue.

I currently commute 3 hours a day and feel unsafe driving this vehicle. I only purchased this vehicle because my family expanded, as of May 2016, and we needed extra room to safely transport my son as well as myself to and from our daily activities, however safe is the last word that I can use while driving my new 2017 Honda Accord Sport. I hope that you are able to assist me with this issue because at this point I no longer would like to deal with the dealership.

Ronnie Ragone from Montgomery, TX

Sep 01, 2016

40

My car has a judder when shifting. The Honda technician was able to duplicate the symptom while driving. I have 54,000 miles on my 2013 Honda Crosstour. They say that due to the heat and driving conditions of my area (Houston, Texas) that the transmission fluid is breaking down and causing this. I have had many cars from the past that the fluid never broke down at 50,000 miles from the heat. Another mechanic from another place said that they have never seen the fluid breakdown at this mileage either.

Honda says that the fix is to replace and flush the fluid but then later go on to say that this is only a temporary fix and that a software by Honda is to soon come out that will fix the problem and would need to come back after the software is available for a final repair. They want me to pay a little over $300 to flush the fluid.

My complaint is that if this is a fix that Honda is aware of and is creating a software that will cause the fluid to be cooled where it will not break down as mine has at 50,000 miles, then why am I being asked to pay for the repair. After all it is the transmission that is failing and is under warranty up to 60,000 miles.

Cynthia Bradburn from Blue Ridge, GA

Aug 29, 2016

40

I am very disappointed with the so called service I have received from the Honda safety recall. I have called and called with no response. Then finally I received a call today. I have had recalls since December 2015. I have not had one thing fixed. I have requested a car to drive till my car can be fixed. I was informed I can still drive my car, but not to let anyone in the front passenger seat. The witch I talked to today said that Honda would not be responsible for anyone in the front seat.

I feel that Honda should give me a car to drive until they can fix mine. It is not my fault that Honda put a faulty air bag in my car. Does Honda not stand by their cars? I think she needs a lesson in how to talk to someone. I worked at a bank and would have never talked to anyone they way she talked to me. I will never figure out how she every got the job with her people skills. I have to take my husband to the Atlanta VA hospital. I tried to explain that I need help from someone in the front to help me get through the traffic. I think she thought this was a joke. I would like to think that Honda would try to make some things right. I need a car and not an excuse.

Donna Shields from Dumas, AR

Aug 22, 2016

40

I call your office on 8/22/2016 and after waiting on the phone for more than 30 minutes to speak with a representative my experience was not present. I did not get anything settle and was very disappoint with the attutide of the representative. The representative did not listen to my complaint or suggest any buyable solutions.

Pam from Victoria, TX

Aug 20, 2016

40

While visiting the Honda dealership in Victoria Texas, I was waiting for my car during a routine oil change when I was the recipient of a conversation between two men one a employee named Al who repeatedly dropped the "f" bomb to express his dismay over a pool player who beat him the night before. Luckily, no children were sitting nearby as the place where I waited was the kiddie corner full of coloring books and crayons. I have always had a pretty positive visit here at victory Honda. Today was not one of those days. Suggestion: maybe the sales people who were near me might want to say hello to the people waiting since many of us are repeat Honda customers who will buy a Honda again. Not sure though if it will be in Victoria Texas.

Sue Grindle from Birmingham, AL

Aug 18, 2016

40

I have feedback I wish to share about Honda Headquarters; Honda Customer Service, Honda CEO, & Attorney General. The rear hatch on my 2010 CRV has not opened for 10 months. Tameron Honda had previously evaluated & ordered the part to to repair it. Meanwhile, I saw on-line where Honda had experienced multiple issues of faulty locks & a class action lawsuit against Honda had won their case & clients were reimbursed for lock repairs.I called Honda Headquarters in regard.

They were so insistent on me getting the driver airbag recall addressed, that they assured me that my rear lock would be replaced at the time my driver airbag was done, while I had a rental car, to minimize inconvenience. Subsequently, I informed my Honda service department when I filed the papers for the recall & got a rental car that i expected my lock to be replaced at the same time & to plan accordingly. However, after 4 months of having a rental car, when the airbag part arrived,I reminded them in writing + verbally to replace the actuator simultaneously. Unfortunately, 4 days later, I picked my CRV up & was informed that the part to replace the lock had to be ordered & it would take up to 4 days, & they would call to let me know when it came in.

1-1/2 weeks later after they DID NOT call me & my calls were not returned, I took it into Honda. I waited 2+ hrs & then was told they were unable to repair the latch because the part had been ordered for a Pilot instead of a CRV. They said they had broken the car down to repair the lock when they realized the part was incorrect. I live alone & have no back-up vehicle. Because of major inconveniences, undue emotional distress, & a series of miscommunications & errors on Honda's part, I am requesting that that Honda compensate by absorbing the cost of this repair.Your granting this request to a very dissatisfied customer & prompt response to this matter would be greatly appreciated & will be to your benefit to avoid additional negative publicity to Honda.

Barbara Haney from San Diego, CA

Aug 01, 2016

60

I have a 2004 Honda CRV. I had a recall involving SRS light/seat belts/air bags a year ago. I took car to dealership, Honda of El Cajon, where I purchased the car new. The SRS light continues to come on after being reset. I took the car back to the dealership and now they tell me that the code DTC 21-2 appeared and it will cost $2002.00 for the floor harness. The service representative told me this code happens when the car has been in an accident or if the car has had water damage. My car has not been involved in an accident or has no water damage.

I contacted American Honda Auto Center, I spoke with Jessica, Kendrick, Ed #14739 and Carlo, supervisor, that would not give last name or employee #. Carlo said Honda is not responsible for any vehicle that is out of warranty. He stated that the car is the customers problem after the warranty period. I purchased the Honda because I was told that Honda stands behind their product. I was shown a car with 250,000 miles on it and was told this is what to expect from Honda. I purchase extended warranty I have followed all the service guidelines.

Now I have been told Honda has a part (harness) that is unprotected and can short out safety system of safety belts and air bag deployment. But, I am responsible because the car is older. Honda should be responsible if they did not manufacture this part (harness) to continue to be safe for the life of the car. They should not state that a Honda has a high resale value and is safe.

Elizabeth Pawlowski from Crete, IL

Jul 28, 2016

40

Went to dealership in Merrillville In. To find out why my 2016 had no air conditioning, I was told a rock must have kicked up from the road and put a hole in my condenser. He said it's not under warranty and was sent on my way with a estimate of Over $800. I was livid, are you kidding me. How the hell does that even happen. I've owned many vehicles never heard of anything like this. I was told by a manger Oh it's a freak thing but it can happen. I was very upset not happy with My Honda, he said you can trade it in for a New Honda.

Peter Dy from McAllen, TX

Jul 20, 2016

40

I had a lease 3 year contract on a 2014 Honda accord. Bought in March 29,2016. Battery died after 14 months of use. First time I brought it to the dealership in Honda Pharr, TX. It was a Saturday and I was waiting for the service manager to come. But a mechanic approached me and open the hood and proceed to inspect it. The mechanic told me that it just need to be charged up. jump start it and ask me to drive it around. I told the mechanic that I believe that the battery is dead but he insisted that it is fine and should be good. I took it home and drive the car around for half an hour. The following morning, the car still would not start. Brought it back to the dealership on a Monday that is 2 days after and again told them what the problem.

The service manager came by and I told him what happen that I bought the car and battery to be inspected and I believe that the battery is dead. And after inspection and testing by another mechanic, they found out that the battery is indeed dead and replaced it with no cost because it was under warranty. Today, July 20th, 2016. I brought the car because my front passenger side tire blow out the day before. The tire is about 2 year of use and my mileage is barely 20,000 miles. I just had my car maintained 2 weeks earlier by a local auto shop and the tires were just check also before I had a blow out. I was brought to the one of the head supervisor. The guy ( Supervisor) told us that the tire was not under warranty because I did not buy the protection plan when I leased the car.

He said if I bought the protection plan which includes windshield and tires for an additional $40 per month on the lease that I would be protected from such. I said I don't need such protection plan when the car is new and the parts are new and should be covered under the warranty. He explains that nothing is free. I believe he was trying to sell me the protection plan. I proceed to tell him, That I was going to lease a 2016 honda civic in January of this year and that they were trying to lease me one for $3,000 deposit, with a $350 monthly payment.

I told him that they should treat people well and insulting me as if I was an uneducated person. I told him that I am a fan of Honda but lately Honda car itself is going under, Products had been lousy. Just look at what is happening here. dead battery at 14 months, blown tire at 2 years. i had Honda since 1996, owned 5 different Honda - a passport, odyssey, civic and 2 Accords. This was my six Honda. - my third accord so too speak. All of them bought in the same dealership.And still being treated like I am a moron. I would not deal with this dealership again. Oh, this supervisor was rude, he slam the door behind me when I left his office.

Khawaja Anjum Zia from Prague, PR

Jul 18, 2016

80

I personally prefer Honda as compare other Cars and that's why along with my other colleagues, given suggestion to choose Honda instead of other cars. I have made complaints here in Pakistan for Shock Absorber and Shocks issue as right side is down as compare to left side of Honda City model of 2015 which is under warranty and driven only16500 KM. But no one is bothering to reply as might they think it is useless for them to attend customer who has already been bought Honda Car. Need push from your side to resolve my issue.

Keith Binley from Boston, MA

Jul 06, 2016

40

I bought a CR-V at Balise Honda in West Warwick and I was quoted $24,300 for the car and was told I'd get the KBB for my 2014 Jeep Cherokee which was $17,800. Before I signed my dealer said I was indeed getting what I asked for but come to find out I paid over $26,000 for the car and received $17,200 for my trade. I tried to call and email the manager Peter but he instead had the original sales guy call me and he refused to talk to me unless I came in. I would like some satisfaction from Honda and I don't feel I should be paraded in front of everyone at that dealership. I'll wait for a response.

Marlon Alexander from Trussville, AL

Jun 15, 2016

40

We have a 2008 crv we bought new. We got a recall for drivers door lock something about it unlocking its self. Our front passenger door and rear drivers side door are locking and unlocking by themselves so I took it in today and had the recall taken care of. On the way home the other two doors were still locking and unlocking. When I got home I called the dealer back and told them what was happening and they said the recall only covered driver's door. I next called Honda customer relations and was told drivers door only.

The drivers door was still working fine, not locking and unlocking. I am really upset with Honda over this because I feel they should replace all four doors and maybe back door locks not just one because they are defective. We were going to purchase a new Accord for our son who turns sixteen in August but will now have to think long and hard about that.Also still waiting for new airbags for driver and passenger front. Very very unhappy.

Harold Philippe Demers from Palm Harbor, FL

Jun 01, 2016

40

I purchased a USED HRV 2016 and was charged the full sticker price (less $500) like a new car. This car had been registered and had 197 miles on it but I was sold as new full sticker price. LEGAL? Dealer: Ocean Honda 8442 U S Hwy 19 Port Richey. Fl 34668 I traded a pristine 2014 Honda CRV with only 14,000 miles just like new rugs always covered trunk covered always garaged was in like new condition but was only allowed $16,400. when 3 other dealers had offered $18,000. So I was low balled for sure. They advertise 125% trade in.

A supposedly friend who had sold me the 2014 was the salesman. I didn't realize the wrongful money dealings until I got home. I call the next morning to cancel the deal to be told I could not do that. I went into dealer Ocean Honda to speak to manager and he was very very rude to me screaming "you cannot do anything about the price " HRV's are in demand. The selling point was to have install a Navigation System which I had to fight for for over two weeks to get installed. I have emailed just about everyone at Ocean Honda for help in this sale deal and did not get one response. Basically my question is it Legal to sell used car at New Car price? And not doing the 125% trade in allowance?

Can you help me in this matter I cannot get anywhere with the dealership after several attempts no one will talk to me?

Harold P. Demers from Palm Harbor, FL

May 31, 2016

40

I purchased a HRV May 7th. At Ocean Honda New Port Richie and got ripped off can you help? I bought a used 2016 HRV3czru5h37gm735471. I was charge the full sticker price for a used car with 201 miles. Legal? I doubt it. I also traded a pristine 2014 Honda CRV with 14,000 miles like new and was only allowed $16,400. trade in when all 3 other dealers offered $18,000. A supposedly friend who sold me the 2014 sold me this one and screwed me royally with money deal which I trusted him and did not check until I got home.

I called Honda corporate offices next day to cancel the deal and Raheeb the sales man said I could not do that. I went in and spoke to the manager and he was very very RUDE and SCREAMED nothing can be done about the price. I had to wait almost 3 weeks to get the Navigation installed that was promised. I am frustrated and upset since this deal and no one at the dealership would talk to me about the situation.

Ginger smith from Coquille, OR

May 25, 2016

20

Took Honda to dealer because car would not start after running 30 min. They said it could not be fixed,but never found the problem. I have a car that can't be fixed and no one seems to know what is wrong with it. It's a crv 2001 miles 200,000 miles on it

susan gordon ryan from White Plains, NY

May 07, 2016

40

Recently acquired a HONDA ODYSSEY-February and was informed by your Dealership in Hempstead, NY -that there is a rebate availability- Mobility Assistance Program for my need to have a wheelchair lift and hand controls installed. After numerous correspondence between Honda Torrance California and Honda Holyoke Massachusetts still not resolved asking for SAME information over and over- unacceptable. May need to go to Attorney General or Better Business Bureau- Not the way HONDA should treat the disabled.

Chantale Theriault from Ottawa, ON

May 05, 2016

40

Brought in My 4 wheeler to have the breaks fixed. That is exactly what I told the desk clerk. They were 2 days fixing it after having an appointment with a month wait. I Went to pick it up 2 days later and noticed they had changed the oil and all the fluids and charged me for it!

At no time did I mention that my 4 wheeler needed that servicing as it had been done late fall 2015, just before storing it for the winter. It is important to note here, that my atv has ALWAYS been Honda serviced, so they would have my service record! So back to my picking up the ATV, I was after hours so I went to the desk and received the detailed bill, which included the oil change, no one there had any idea why this had been done! Seeing as my ATV was outside behind there building with the key left on it, I had no choice but to pay and load it up.

Next morning; I call "Donna" and as soon as she recognized my voice, did not even give me time to say a word, she informed me I had signed the work order, stating that the "oil change" was noted as "Honda special" on the work order, with no numbers or anything to tell the customer what it was. I had chalked it up to being a customer loyalty computer input code of some sort (in hindsight I should of questioned the whole thing).

Long story short, "Donna" would not let me speak and kept cutting me off by saying I had signed the work order. Being the bigger person, I informed her she had single "handedly" just lost not only my patronage, but my little brothers and my parent's as well! My parents and my little brother, all own Honda vehicles; and I was looking into purchasing a Honda CRV from them.

Daniel goodwin from Cape Coral, FL

Apr 30, 2016

40

I bought a sub last week, my 3rd in a row from Honda of ft myers. No problem with my sales person Julian. Finance manager was Chad Caron. He knew I didn't want entendres warranty. He said what if for 10 dollars a month more l will give you the customer choice plan. He explained the package, sounded like a good deal. 10 dollars a month was 600.00 dollars. On my buyers order it shows permaplate 440 easy care keycare 395 service contract extended warranty 1020 maintain economic plan 766 .No where does it show this has been removed that l can see.

Starting Monday I called Chad man times, left messages had three people say they gave him the message personally.By Friday still had no response so I called the sales manager. He said I wasn't charged but never saw the buyers order. After looking at the order several times it still looks like I'm being charged over 2000.00 too munch Today I have been trying to get the sales manager again so he can go over the other and explain it. So far no call back. All my grief was over a simple explanation of charges. Now you have lost a new car buyer for the future.

By the way, Chad's voice mail says he will return your call in 28 hours. Would you like to 48 hours on an answer? Service after the sale has made me a very unhappy customer

Sherry Vaughn from Petal, MS

Apr 28, 2016

40

I had a wreck in a Honda Pilot 2012. The airbags did not come out at all & I mean no where in the car. A car pulled out on us & we were hit on side & in front & no airbags came out. We went to our Honda deal that we got the car from & all that they could tell us was there were recalls on the cars. They said that we had brought our car in for oil change & they had fix the recall on it. I just want to know why if they fixed it why did the air bags not come out. I want some answers about this but no one will help me. Please help me I was injured in this wreck.

Susan gourlay from Worcester, MA

Apr 12, 2016

40

My complaint is against Honda barn in Startham NH. My family has bought 6 Hondas from them in a span of a year and a half. When I bought my HRV last October I gave them a check for $200.00 in good faith till the truck was on lot and paper work was signed. Was told they would give it back instead used it for purpose other than what it was intended for. My husband owed money for a tire and they used my check to pay for it and told me they would mail remainder.

Mark Soucy of Honda barn told me they did not like my husbands attitude and were in no rush to send me the difference. I have always been respectful gave them a lot of business and I am entitled to my money they owe. I also called Honda head quarters. It's really a shame that this is the service people are receiving from them who sell great cars. Would appreciate any help in getting my money from them as soon as possible seeing I have waited already 6 months.

Tara from Tucker, GA

Apr 06, 2016

20

The purpose of this email is to file a formal complaint against Gwinnett Place Honda and specific employees Albert Thompson and Maury Courtney. On January 16, 2016 I made an appointment at Gwinnett Place Honda located at 3325 Satellite Boulevard, Duluth, GA 30096 for an oil change for my 2013 Honda Civic. I received several phone calls prior to my appointment that day for sales solicitation from Kendyl Brown for a new vehicle. I was even contacted back in December at my job. I did not give my direct number so the operator had to look me up and put them through. I asked to never be called at work again for a sales solicitation. My work number is for business purposes and emergencies only if I can’t be reached on my cell phone.

While in the waiting room I was approached by Albert Thompson and Maury Courtney. At that time I was six months pregnant. I explained that I am expecting a baby and not in the market for a new vehicle. I explained that my credit had probably dropped, I hadn’t paid my car payment for the month of January and I also don’t have a down payment. I was very doubtful I would be approved for a new vehicle. Even with this information they still insisted on showing me a new vehicle and running the numbers. I was told that it wouldn’t take that long.

When the first hour went by I inquired about my vehicle and if the oil change was complete. I’m not a new customer so it actually shouldn’t have taken long at all. This is my 3 Honda in 4 years. I purchased my 2012 Honda from Curry Paul Honda; traded in for my 2013 which I purchased from Gwinnett Place Honda and I traded in my 2013 Honda Civic for a 2016 Honda Civic again with Gwinnett Place Honda. My 2013 Civic was 3 years old with less than 30,000 miles on it.

My first experience with this dealership was great but this last time it was horrible. My boyfriend and I spent almost 6 hours in the waiting area. As I stated I’m not a new customer so I’m not sure if they were building me a new car or what the reason was for the long wait, later on however it became clear. I was ready to leave after 2 hrs. I kept being told that they’re really busy today; they just started a new system. I was feeling sick and hungry, sitting for almost 6 hours while 6 months pregnant had taken its toll. Even if I wasn’t pregnant being kept waiting for 6 hours is unacceptable. I let them know that I was leaving. All of sudden I’m asked to go into Albert's office to sign my contracts. He said I know you’re really tired so let’s go ahead and get everything signed. We went back and forth on the monthly payments again I told him that I am not in the market for a new vehicle. My current payments are manageable and I don’t want them increasing.

The increase ended up being $92. The monthly payments is all that we went over. Albert told me that everything else would be the same. He did not disclose the interest until after the contracts were signed. I immediately began to complain. I told him everything is not the same my previous interest rate for my 2013 Civic was 4.09. The interest rate for my 2016 is 6.54. I told him had this information should have been disclosed to me while we were discussing my payments had it been I wouldn’t have signed these contracts, which is why he deliberately did not tell me until after the fact.

This alone is enough to make a contract null and void. He showed me a rate chart again this is after I signed the contracts because I was told everything other than my payments would be the same. This is when it became clear why I was deliberately kept there for almost 6 hours while 6 months pregnant it was so my capacity could be diminished and Albert could get me to sign contracts without having all of the information disclosed to me that’s unethical, immoral, its misrepresentation, its fraud, most importantly it’s illegal. When he said everything else was the same that was a flat out lie.

The extended Service Contract went from $1600 to $1800; my gap insurance went from $400 to $750 this information wasn’t disclosed to me at all. I found this out after I got home and looked closer at my contracts. After a 6 hour wait there was such a rush to sign my contracts so much of a rush that I not shown how to use the main features on my car. The first time I went to get gas I didn’t know how to open my gas tank. On my 2013 there was a button the inside of my car that pushed that opened the gas tank. My car has an accessory mode I found that out by accident. I still don’t fully know how to turn on the car without turning the engine on completely. Gwinnett Place Honda has failed me as a customer due to the actions of Albert and Maury.

If the things I mentioned above is not enough there’s more. I began receiving calls the following week. I don’t answer number that I don’t know so Albert sent me a text message asking me to come back in a resign my contracts because my name was misspelled. After being there for almost six hours my name is misspelled on the contracts. I arranged to go on January 28th to resign the contracts. While I’m there I mention my dissatisfaction of the interest rate again he brushes it off. The new contracts still had the date of the 16th on it but shouldn’t it have had the 28th? I did take possession of the vehicle on the January 16th but those contracts weren’t processed because my name was misspelled the ones from the 28th were. At this point I’ve already made up in my mind that I was never doing with this dealership again. I do not appreciate being taken advantage of just so a sale can be made.

I hadn’t made the decision to make a formal complaint until the last incident. I came back February 20th to have my windows tinted. While I waited I asked to speak to a finance manager about canceling my gap insurance for my 2013. I had received my letter and it instructed me to do so also I did the same process with my 2013. The finance manager said it would be better if I brought in my payoff letter otherwise the process would take longer. I came back the next day with my letter. The finance manager that came out this time was Albert. He said that my gap insurance was transferred. I asked transferred where and why? He says don’t worry about it you’re all taken care of. For me that was the very last straw. I was not asked and nor did I authorize him or anyone to transfer my gap insurance. Transfer it where for what? I’m purchasing a new vehicle and therefore new gap insurance, $750 worth to be exact. It was not his decision to allocate my money therefore he stole my money.

My 2013 was under 30,000 miles. The first thing that needs to happen is for me to be refunded the money from my gap insurance. This needs to happen immediately. As for the misrepresentation, fraud, and failure to disclose information all done while my capacity was diminished are grounds for making a contract null and void. As I just stated I want to cancel the gap insurance from my 2013 and my refund issued to me immediately. I want my contract renegotiated. I have decided to consult with a lawyer. I am seeking damages. I am currently 8 months pregnant this situation has put a lot of emotional stress and strain on me. In the midst of getting ready for the birth of my first child, working full time, and taking MBA classes I had to find the time to file this complaint.

Lester Direl from Gadsden, AL

Mar 31, 2016

40

Had repair work done at McConnel Honda on Montgomery, AL. Was told repair would take about 1.5 hours. It actually took 1.25 hours. I was charged for 2.6 hours of labor because they said they use flat rates determined by the repair activity. This was not disclosed up front. Complained to the service manager and was told that is how they bill. I will not be going to Honda anymore for service or to buy a new vehicle.

Larry Huff from Akron, OH

Mar 31, 2016

100

I purchased new in 1999 a Honda Passport. I have approximately 120,000 miles on this car and have kept it in good condition (in garage-serviced etc) and expecting another 100,000 miles. Well i was just informed that the frame has rusted through and one strut broke through the frame and car is not safe to drive. My contact with a frame dealer says that the frame is no longer available and can not be replaced. So the car must be junked.

I am asking what will Honda do. My daughter had a Ford Windstar that did the same thing and Ford paid her over $3000.00 and took car back and my brother had a toyota truck with rust problems and that paid him several thousand dollars and the frame was okay and he was able to keep truck and drive it several more years. Would you pleas email me. I am a loyal customer and I also have a Honda and did own a Honda Civic in past.

C. Shields from Riverside, CA

Mar 28, 2016

40

On Saturday March 26 I received a recall notice on my Honda Fit. I called my local Honda dealer of Riverside and spoke to the service manager Irwin, he informed me he would have to put me on a list for a rental car which I was agreeable to. This morning March 28 my neighbor who owns a CRV gets a rental car without being on the list. I believe there is no list and the more expensive cars get preferential treatment. I called the main office and they said there was nothing they could do. So much for Honda's customer service.

Jessica Huang from Oakland, CA

Mar 16, 2016

20

The Dealership name Berkeley Honda, at CA, They also sell use car, the Berkeley Honda sold me a repaired Mini cooper, after 6 months, the car started has problem. I have spent almost $3000 to fix the car within 2 years. I call in to ask for help, but the irresponsible people there try to ignore me. I can't never trust the dealership for any Honda again.

Fleeta Caro from Milwaukee, WI

Mar 06, 2016

40

I purchased a Cargo Net for my 2015 Honda Civic LX in January of 2016. At the time I purchased the Net I told that I would be able to install the Net myself. So thinking that it should be fairly easy to install myself, I opened the packaged through the packaging away in preparation to install. I opened the instructions which appeared to be very confusing to me. I checked with the Service Department at All Star Honda, Milwaukee,WI I was informed that they could install it for $ 72.00, which needless to say is more than the cost of the Net.

Because wholes have to drilled Parts Department at All Star and explained what the problem was. I was told I could return it. I wasn't asking for them to return cash to me I just wanted the amount put back on my Honda Credit Card. Here are the reasons I was given for them not being able to do this:1. The Net wasn't in the original packaging 2. I didn't have the sales receipt or the code number. My question is couldn't they have take a few minutes looked up the transaction or the cost of the Net, are there not records of the sale?

Kaushik Sinha from Kolkata, WB

Mar 05, 2016

40

I bought a Dreamjuga Honda bike from garai honda, krishnanagar, nadia, West Bengal on 29/7/14. But after completing 5th service I got 40-45/km mileage. I gave complaints many times to the corporate office and service centre. But they can't solve my problem. Really Honda? If you cannot solve my problem please change my bike. Otherwise I think I will go a different way next time I purchase a bike, and it will be not be a Honda.

Malcolm Staight from Egham, ENG

Mar 02, 2016

20

I bought a New Honda CRV at the end of March 2015 and had been happy with it until last week I bought it after a number of friends had only said good words about Honda. As a household of 4 cars we had always had Fords or Vauxhalls and in fact the same week i bought my CRV my daughter bought a new Ford. And my own previous 7 cars had all been.Fords and Vauxhalls.

Last week my son was washing three of our cars including mine when he called me to look at my car. As a car of just 11 months old with 9,000 miles on it i was horrified to see the rubber seal around the front window was falling apart in an area of about a foot long.Upon closer inspection it was clear this was not the only area. It was also on the rubber seals on both front doors and the full length of the seals on both sides of the car running the full length of the car.

I took the car straight away to the dealer. Trident in Ottershaw. The aftercare manager Chris could not give a satisfactory explanation to me. His main suggestion was either Rodent or Bird damage and not a manufacturing problem thus not covered by the warranty. I feel this reasoning is totally floored as the only place my car is ever parked for long periods is on my driveway with 3 other non Honda cars.

I have lived at this house with my family for 27 years and no car has ever had any such damage. I find it beyond belief that we have some kind of Rodent that has taken a dislike to a Honda car but done no damage to any other car. Not only this but some of the areas with damage ie the door seals one would have to say even the most gymnastic of rodents couldn't get to and yet areas a rodent could easily get to are untouched.

It should be clear to any one that this is not an over night problem caused by some animal but something that has been going on for many months and i would thing even before i bought it.
I cannot explain the damage but find the reason given by Honda as beyond belief. The only advise i have had from Honda is to get an independent expert to look at it. How i would find such a person i have no idea. I am away in Australia for a month from next week so would be grateful for an early reply.

I am a very disappointed Honda owner and feel this is far from the aftercare service i would expect of a company with such a good reputation.

Dennis Friesen from Whitecourt, AB

Feb 24, 2016

20

The rating above depends on what year. Previously I would always have rated Honda a 5 star now since 2012 I would rate it a 1 star. The reason for the difference is in cold weather starting, the previous bike was a Foreman 450 now I tried a Rincon 680 and I would gladly go back to the 450. It was dependable and I never walked in 14000 kms. Now you cannot ride without walking unless the bike is in a heated garage when started and do NOT turn it off outside in -20 degrees Celcius for more than 2 hours or you walk, when ready you than push or pull it inside change the spark plug and your back on the road.

Will probably never buy another Honda unless we get some service that will solve the issue. Seems to be a lot of suggestions out their about how to start but so far none of them work consistently. Honda please go back to the drawing board, dependability used to be your Name.

Dr. Ziya Burhanettin from Ankara, 06

Feb 13, 2016

20

I am a Honda customer for about 25 years. During these years I had Honda Civic, Honda Accord and Honda CRV. In January 2016 I had a car accident and my Honda CRV towed to Honda Efe service in Ankara Turkey. Service told me that they had to order some parts because my Honda CRV 2004 model to fix it. And it will take 30 days. One week passed since then. Today 13 Feb. 2016 they told me that the earliest time they can fix my car and give it to me by March 15 2016. I cannot accept this inconvenience. I am a busy person and have many meetings in each week in different cities. I am going to work every day too.
Please know that making a good car is not enough.

After service is very important for the customers. Service has no right to mistreat the Honda customers. I will share this with my university students, colleagues and companies in Ankara Turkey. I am the former Rector of Cankaya University in Ankara Turkey, and the head of the board of Constructions machinery cluster (ISIM) in Ankara.

Lisa from Cottonwood, AZ

Feb 08, 2016

60

My Honda car is having problems with the Bluetooth. It's about an hour drive from my home town. I took my new (used) car to be fixed. I've gone twice with the same mechanic. He is a very practical and nice man. I really don't know him but the problem was this morning upon an appointment for some dialysis w/ the phone and hook up, situation. After trying to get my information downloaded onto my computer last night for an hour, I finally gave up since, Brandon said I could just sit w/ the service man when he did the check using my phone. Little did I know I would be shocked at a personnel problem when I was observing.

I was in the passenger seat when I hear a woman holler something outside to someone else. Then she came in the service area to glare at me then give the man who was working on a hug that was very inappropriate. Apparently it was her birthday and she wanted to show off to everyone. I was disappointed that the man gave the hug and no one seemed to be offended. This wasn't a usual friend hug. I suppose there wasn't anyone else around. I thought there would be cameras but obviously not. This is why I'm glad I chose not to leave my phone alone. These people have no control or care of others. I didn't get an apology from the man and the woman seemed to be proud of the rudeness, unkindness, or consideration for her job, or his. This is why I was told, I suppose that the Honda dealers in El Paso are not only a better choice to buy a car but more professional.

I'm sorry to have to bring this to your attention but if a child was in the car I would have gone right to the manager. I was a teacher. These things aren't considered in the building. Self control was a matter of discipline.