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Self Unlocking

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DJI is committed to helping maintain a safe airspace for all our users and the general public. Our GEO System helps customers make thoughtful flight decisions and prevent flights in locations that would raise concerns. However, we understand that in some cases, a user may have special authorization to operate in a Restricted Zone, such as at a busy airport or over a power plant. We are committed to working with our customers to enable authorized flights so that the benefits of drone technology can be fully realized. On this page, you can request Custom Unlocking.

There are two ways to unlock Authorization Zones (blue): 1. Live Self-UnlockingWhen connected to the Internet, DJI GO and DJI GO 4 allow you to unlock Authorization Zones on-site when you take off inside of or fly into one. Unlocking lasts for 24 hours and requires just a few taps on the screen.

Confirm authorization to flyVerify with phoneReady to fly

2. Scheduled Self-UnlockingUsers planning to fly in an Authorization Zone without an Internet connection can use the Online Flight Planner to schedule up to 30 simultaneous unlocking plans. Each unlocked zone will remain unlocked for three days.

Unlocking an Authorization Zone requires a DJI user account verified with a credit card, debit card, or mobile phone number. DJI does not collect nor store this information, which is verified by a third party service, and verification is free. A verified account is required only if attempting to fly in an Authorization Zone. When your request is approved, go to the Camera View, select General Settings, and select Unlocking List in the DJI GO or DJI GO 4 app to confirm your flight license has been downloaded. Afterwards, you can fly in the Authorization Zone without a network connection.

Select the locationInput date and flight controller SNDownload license using DJI GO and ready to fly

NOTE: By unlocking an Authorization Zone, you agree to all terms and conditions of use. Not all information in the Flight Planner is updated in real time, and airspace restrictions are subject to change without prior notice. Checking airspace restrictions prior to a flight does not guarantee that a given location will be free of restrictions at the time of flight, including any temporary flight restrictions.

SELECT A ZONE TO UNLOCK

Restricted Zones

Restricted Zones. In these Zones, which appear red the DJI GO app, users will be prompted with a warning and flight is prevented. If you believe you have authorization to operate in a Restricted Zone, please contact flysafe@dji.comExample Restricted Zone: Washington D.C.

Authorization Zones

Authorization Zones. In these Zones, which appear blue in the DJI GO map, users will be prompted with a warning and flight is limited by default. Authorization Zones may be unlocked by authorized users using a DJI verified account.Example Authorization Zone: Model aircraft flying club near an airport.

Warning Zones

Warning Zones. In these Zones, which may not necessarily appear on the DJI GO map, users will be prompted with a warning message. Example Warning Zone: Class E airspace

Enhanced Warning Zones

Enhanced Warning Zones. In these Zones, you will be prompted by GEO at the time of flight to unlock the zone using the same steps as in an Authorization Zone, but you do not require a verified account or an internet connection at the time of your flight.Example Enhanced Warning Zone: A farm which is 3 miles away from a busy international airport.

REQUIRED FIELDS

SELECT A ZONE TO UNLOCK

Click on the pin to select an area to unlock

Click on the pin to select an area to unlock

INPUT SERIAL NUMBER ONLY CONTAIN ALPHANUMERIC CHARACTERS

Your serial number can be found in DJI GO > General Settings > About

From

To

Please note that the Authorization zone will be unlocked starting at 0:00 (local time in theselected zone) on the day you choose for unlocking, and expire on the third day at 23:59 (local time in the selected zone).

Please read the information disclosed below carefully, as we have established specific information practices and disclaimers for the Unlock Feature that may differ from the rest of the Terms. In the event of any conflict between the terms and conditions below and any other agreements you have entered into with DJI regarding the issues stipulated herein, the following terms and conditions shall prevail.

About Unlock Feature

The Unlock Feature allows you to enable flight in a location that may be restricted due to a safety or security concern, such as near an airport, over a power plant or exceed the height limitation. Due to the heightened sensitivity of these restricted areas, we ask that you provide additional information about yourself, including documentation verifying your authorization to fly in the designated area (see “Information Practices” below for more information). In the event of a safety or security issue, we reserve the right to disclose any information you provide to us if required to do so by law or in a good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or request, or to otherwise cooperate with law enforcement or other governmental agencies.

Information Practices

To apply for the unlock feature, you will be required to provide us with some information about yourself and your intended flight location, including:

i. Information about yourself:

Name

Identification certificate (such as passport, driving license)

The serial numble of the aircraft

Email address

Mailing address

Phone number

Organization

ii. Documentation of your authorization to fly in the designated area, including but not limited to these examples:

A certificate of authorization, operating license or permit from a national aviation authority

A letter of agreement with an airport; or A statement of work from a facility that has hired you for the operation.

You represent and warrant that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. You accept responsibility for all activities that occur under your DJI account or by your DJI hardware, including any activities that occur in an unlocked zones or otherwise in connection with the Unlock Feature.

We use and disclose the information you provide to us in accordance with the DJI Privacy Policy.

Disclaimers

YOU ARE SOLELY RESPONSIBLE FOR THE SAFETY OF YOUR FLIGHT OPERATION, INCLUDING BUT NOT LIMITED TO OBTAINING ANY REQUIRED GOVERNMENTAL AUTHORIZATIONS AND MAINTAINING A SAFE DISTANCE FROM MANNED AND UNMANNED AIRCRAFT TRAFFIC, STRUCTURES, VEHICLES, GROUND HAZARDS, INFRASTRUCTURE, EMERGENCY PERSONNEL AND PEOPLE ON THE GROUND, AND EXERCISING REASONABLE JUDGMENT WHEN EVALUATING WHETHER OR NOT IT IS SAFE TO OPERATE DJI HARDWARE (AS DEFINED IN THE DJI GO/DJI GO 4 APP TERMS OF USE) AT A GIVEN TIME OR PLACE, NOTWITHSTANDING THE UNLOCKING OF ANY ZONES.

DJI IS UNDER NO OBLIGATION TO RESTRICT YOU FROM FLYING YOUR DJI HARDWARE IN AREAS THAT POSE SAFETY OR SECURITY CONCERNS. DJI RESERVES THE RIGHT TO LIMIT OR DISABLE THE OPERATION OF THE DJI HARDWARE IN LOCATIONS THAT RAISE SAFETY OR SECURITY CONCERNS AND THESE LOCATIONS MAY CHANGE WITH OR WITHOUT NOTICE WHEN DJI DETERMINES THAT A LOCATION RAISES A SAFETY OR SECURITY CONCERN, EVEN IF THE LOCATION WAS PREVIOUSLY PERMITTED OR UNLOCKED BY DJI.

YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO ANY UNLOCKED ZONES OR THE DJI UNLOCK FEATURE. YOU UNDERSTAND AND AGREE THAT YOU USE THE SERVICE AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY PERSONAL INJURY, DEATH, DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR DJI HARDWARE USED IN CONNECTION WITH THE SERVICE) OR THIRD-PARTY PROPERTY, OR THE LOSS OF DATA THAT RESULTS FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Contacting Us

Please contact us with any questions or comments about these Terms by email at FlySafe@dji.com, or at: