This document applies only when Cisco Unity Connection is installed on a separate server from Cisco Unified CM. This document does not apply to the configuration in which Cisco Unity Connection is installed as Cisco Unified Communications Manager Business Edition (CMBE)—on the same server with Cisco Unified CM.

Note If you are configuring MWI relay across trunks in a distributed phone system, you must see the Cisco Unified CM documentation for requirements and instructions. Configuring MWI relay across trunks does not involve Cisco Unity Connection settings.

Cisco Unified CM Music on Hold (MOH) feature is not available during supervised transfers for the Cisco Unified CM SIP trunk integration.

Integration Tasks

Before doing the following tasks to integrate Cisco Unity Connection with Cisco Unified CM through a SIP trunk, confirm that the Cisco Unity Connection server is ready for the integration by completing the applicable tasks in the Installation Guide for Cisco Unity Connection.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the "Requirements" section.

•A license that enables the applicable number of voice messaging ports.

Centralized Voice Messaging

Cisco Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voicemail. Connection will support centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured. For details, see the "Centralized Voice Messaging" section in the "Integrating Cisco Unity Connection with the Phone System" chapter of the Design Guide for Cisco Unity Connection Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdgx.html.

Programming the Cisco Unified CallManager Phone System for Integrating with Cisco Unity Connection

After the Cisco Unified CM software is installed, do the procedures in the applicable section:

For Cisco Unity Connection Without a Connection Cluster

Do the following procedures in the order given.

Note There must be a calling search space that is used by all user phones (directory numbers). Otherwise, the integration will not function correctly. For instructions on setting up a calling search space and assigning user phones to it, see the Cisco Unified CM Help.

If you will not enable Cisco Unified CM authentication and encryption, leave this field blank.

If you will enable Cisco Unified CM authentication and encryption, enter Connection or another name. This name must match the Subject Name field for the SIP certificate on the Cisco Unity Connection server.

Accept Out-of-Dialog REFER

Check this check box.

Accept Unsolicited Notification

Check this check box.

Accept Header Replacement

Check this check box.

Step 4 Select Save.

To Create the SIP Profile

Step 1 On the Device menu, select Device Settings > SIP Profile.

Step 2 On the Find and List SIP Profiles page, select Find.

Step 3 To the right of the SIP profile that you want to copy, select Copy.

Step 4 On the SIP Profile Configuration page, under SIP Profile Information, enter the following settings.

When multitenant services are not enabled on Cisco Unified CM, leave this field blank.

When multitenant services are enabled, each tenant uses its own voice mail profile and must create a mask to identify the extensions (directory numbers) in each partition that is shared with other tenants. For example, one tenant can use a mask 972813XXXX, while another tenant can use the mask 214333XXXX. Each tenant also uses its own translation patterns for MWIs.

Make This the Default Voice Mail Profile for the System

Check this check box to make this voice mail profile the default.

When this check box is checked, this voice mail profile replaces the current default voice mail profile.

Step 3 On the Application User Configuration page, enter the following settings.

Table 5-9 Settings for the Application User Configuration Page

Field

Setting

User ID

Enter the application user identification name. Cisco Unified CM does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces.

Password

Enter the same password that you use for the digest credentials.

Confirm Password

Enter the password again.

Digest Credentials

Enter the name of the digest credentials.

Presence Group

Used with the Presence feature, the application user (for example, IPMASysUser) serves as the watcher because it requests status about the presence entity.

If you want the application user to receive the status of the presence entity, make sure that the Application User Presence group is allowed to view the status of the Presence group that is applied to the directory number, as indicated in the Presence Group Configuration window.

Accept Presence Subscription

Leave this check box unchecked.

Accept Out-of-Dialog REFER

Check this check box.

Accept Unsolicited Notification

Check this check box.

Accept Header Replacement

Leave this check box unchecked.

Available Devices

This list box displays the devices that are available for association with this application user.

To associate a device with this application user, select the device and select the Down arrow below this list box.

If the device that you want to associate with this application user does not appear in this pane, select one of these buttons to search for other devices:

•Find More Phones—Select this button to find more phones to associate with this application user. The Find and List Phones window appears to enable a phone search.

•Find More Route Points—Select this button to find more phones to associate with this application user. The Find and List CTI Route Points window displays to enable a CTI route point search.

This list box appears after an application user has been added. The list box displays the groups to which the application user belongs.

Roles

This list box appears after an application user has been added. The list box displays the roles that are assigned to the application user.

Step 4 Select Save.

For Cisco Unity Connection with a Connection Cluster Configured

Do the following procedures in the order given.

Note There must be a calling search space that is used by all user phones (directory numbers). Otherwise, the integration will not function correctly. For instructions on setting up a calling search space and assigning user phones to it, see the Cisco Unified CM Help.

If you will not enable Cisco Unified CM authentication and encryption, leave this field blank.

If you will enable Cisco Unified CM authentication and encryption, enter Connection or another name. This name must match the Subject Name field for the SIP certificate on the Cisco Unity Connection server.

Accept Out-of-Dialog REFER

Check this check box.

Accept Unsolicited Notification

Check this check box.

Accept Header Replacement

Check this check box.

Step 4 Select Save.

To Create the SIP Profile (for a Cisco Unity Connection Cluster)

Step 1 On the Device menu, select Device Settings > SIP Profile.

Step 2 On the Find and List SIP Profiles page, select Find.

Step 3 To the right of the SIP profile that you want to copy, select Copy.

Step 4 On the SIP Profile Configuration page, under SIP Profile Information, enter the following settings.

Table 5-11 Settings for the SIP Profile Configuration Page

Field

Setting

Name

Enter Connection SIP Profile or another name.

Description

Enter SIP profile for Cisco Unity Connection or another description.

Step 5 Under Parameters Used in Phone, in the Retry INVITE field, enter a value that is 5 or less.

When multitenant services are not enabled on Cisco Unified CM, leave this field blank.

When multitenant services are enabled, each tenant uses its own voice mail profile and must create a mask to identify the extensions (directory numbers) in each partition that is shared with other tenants. For example, one tenant can use a mask 972813XXXX, while another tenant can use the mask 214333XXXX. Each tenant also uses its own translation patterns for MWIs.

Make This the Default Voice Mail Profile for the System

Check this check box to make this voice mail profile the default.

When this check box is checked, this voice mail profile replaces the current default voice mail profile.

Step 4 Select Save.

Do the following two procedures only if you want to set up SIP Digest authentication.

Step 3 On the Application User Configuration page, enter the following settings.

Table 5-23 Settings for the Application User Configuration Page

Field

Setting

User ID

Enter the application user identification name. Cisco Unified CM does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces.

Password

Enter the same password that you use for the digest credentials.

Confirm Password

Enter the password again.

Digest Credentials

Enter the name of the digest credentials.

Presence Group

Used with the Presence feature, the application user (for example, IPMASysUser) serves as the watcher because it requests status about the presence entity.

If you want the application user to receive the status of the presence entity, make sure that the Application User Presence group is allowed to view the status of the Presence group that is applied to the directory number, as indicated in the Presence Group Configuration window.

Accept Presence Subscription

Leave this check box unchecked.

Accept Out-of-Dialog REFER

Check this check box.

Accept Unsolicited Notification

Check this check box.

Accept Header Replacement

Leave this check box unchecked.

Available Devices

This list box displays the devices that are available for association with this application user.

To associate a device with this application user, select the device and select the Down arrow below this list box.

If the device that you want to associate with this application user does not appear in this pane, select one of these buttons to search for other devices:

•Find More Phones—Select this button to find more phones to associate with this application user. The Find and List Phones window appears to enable a phone search.

•Find More Route Points—Select this button to find more phones to associate with this application user. The Find and List CTI Route Points window displays to enable a CTI route point search.

Step 4 On the Search Phone Systems page, under Display Name, select the name of the default phone system.

Step 5 On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system.

Step 6 If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Cisco Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box.

Step 7 Select Save.

Step 8 On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go.

Step 9 On the New Port Group page, enter the applicable settings and select Save.

Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.

Authenticate with SIP Server

Check this check box if you want Cisco Unity Connection to authenticate with the Cisco Unified CM server.

Authentication User Name

Enter the name that Cisco Unity Connection will use to authenticate with the Cisco Unified CM server.

Authentication Password

Enter the password that Cisco Unity Connection will use to authenticate with the Cisco Unified CM server.

Contact Line Name

Enter the voice messaging line name (or pilot number) that users will use to contact Cisco Unity Connection and that Cisco Unity Connection will use to register with the Cisco Unified CM server.

SIP Security Profile

Select the SIP security profile that Cisco Unity Connection will use.

SIP Certificate

(Only when a secure TLS port is used) Confirm that the applicable SIP certificate is selected.

Security Mode

(Only when a secure TLS port is used) Select the applicable security mode:

•Authenticated—The integrity of call-signaling messages will be ensured because they will be connected to Cisco Unified CM through an secure TLS port. However, the privacy of call-signaling messages will not be ensured because they will be sent as clear (unencrypted) text.

•Encrypted—The integrity and privacy of call-signaling messages will be ensured on this port because they will be connected to Cisco Unified CM through an secure TLS port, and the call-signaling messages will be encrypted.

The Security Mode setting on the Cisco Unity Connection server must match the Device Security Mode setting on the Cisco Unified CM server.

Secure RTP

(Only when a secure TLS port is used) Check this check box so that the media stream (RTP) is encrypted. Uncheck this check box so that the media stream is not encrypted.

Enter the IPv4 address (or host name) of the primary Cisco Unified CM server that you are integrating with Cisco Unity Connection.

You must enter an IP address or host name in this field, or an IP address or host name in the IPv6 Address or Host Name field (or, if applicable, enter information in both fields). You cannot leave both fields blank.

IPv6 Address or Host Name (Connection 8.5)

Enter the IPv6 address (or host name) of the primary Cisco Unified CM server that you are integrating with Cisco Unity Connection.

You must enter an IP address or host name in this field, or an IP address or host name in the IPv4 Address or Host Name field (or, if applicable, enter information in both fields). You cannot leave both fields blank.

Enter the IP address (or host name) of the primary Cisco Unified CM server that you are integrating with Cisco Unity Connection.

Port

Enter the TCP port of the primary Cisco Unified CM server that you are integrating with Cisco Unity Connection. We recommend that you use the default setting.

Step 10 On the Port Group Basics page, do the following substeps if the Cisco Unified CM cluster has secondary servers, if Connection 8.5 or later is configured to use both IPv4 and IPv6, or if you want to add a TFTP server (required for Cisco Unified CM authentication and encryption). Otherwise, skip to Step 11.

You must enter an IP address or host name in this field, or an IP address or host name in the IPv6 Address or Host Name field (or, if applicable, enter information in both fields). You cannot leave both fields blank.

You must enter an IP address or host name in this field, or an IP address or host name in the IPv4 Address or Host Name field (or, if applicable, enter information in both fields). You cannot leave both fields blank.

e. If Connection 8.5 or later is configured to use both IPv4 and IPv6 (in the IP Addressing Mode option on the System Settings > General Configuration page), enter the following settings and select Save.

Table 5-27 Settings for IPv6 Addressing Mode

Field

Setting

Preference for Media (Connection 8.5)

Select the option from the list to control the preferred addressing mode for media events when communicating with dual-stack (IPv4 and IPv6) devices:

•IPv4—If available, use IPv4 for media events.

•IPv6—If available, use IPv6 for media events.

Preference for Signaling (Connection 8.5)

Select the option from the list to control the preferred addressing mode when initiating SIP requests:

Enter the order of priority for the TFTP server. The lowest number is the primary TFTP server, the higher numbers are the secondary servers.

IPv4 Address or Host Name (Connection 8.5)

Enter the IPv4 address (or host name) of the TFTP server.

You must enter an IP address or host name in this field, or an IP address or host name in the IPv6 Address or Host Name field (or, if applicable, enter information in both fields). You cannot leave both fields blank.

IPv6 Address or Host Name (Connection 8.5)

Enter the IPv6 address (or host name) of the TFTP server.

You must enter an IP address or host name in this field, or an IP address or host name in the IPv4 Address or Host Name field (or, if applicable, enter information in both fields). You cannot leave both fields blank.

Step 11 On the Port Group Basics page, in the Related Links drop-down box, select Add Ports and select Go.

Step 12 On the New Port page, enter the following settings and select Save.

Table 5-29 Settings for the New Port Page

Field

Setting

Enabled

Check this check box.

Number of Ports

Enter the number of voice messaging ports that you want to create in this port group.

Note For a Cisco Unity Connection cluster, you must enter the total number of voice messaging ports that will be used by all Cisco Unity Connection servers. Each port will later be assigned to a specific Cisco Unity Connection server.