J.P. Morgan Chase Offers Full Apology For Web Outage

J.P. Morgan Chase & Co. issued a formal apology to customers for its three days of web problems. According to the company, the outage has been fixed, although Deal Journal readers still report trouble logging in.

The apology is notable because the bank is admitting not only that its technology failed, but that it failed to adequately communicate with customers about what was happening to their accounts.

Here it is:

“We are sorry for the difficulties that recently affected Chase.com, and we apologize for not communicating better with you during this issue. Giving you 24-hour access to your banking is of the utmost importance to us. This was not the level of service we know you expect, and we will work hard to serve you better in the future and to communicate with you better if a situation like this should arise again….

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