Privacy Policy: Ensuring your privacy is protected

This policy sets out how we use and protect any information that you give us when you use this website and the services we provide.

Our commitment to you

O’Brien Media is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

We’re registered as a data controller the Information Commissioner’s Office (registration number ZA304284) and process and store your personal information in accordance with current data protection legislation.

Your Personal Data

What we need

O’Brien Media will be what’s known as the “Controller” of the personal data you provide to us. We collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email, telephone numbers, website address, etc.

We may combine personal information with other information we collect or obtain about you (such as information we source from our third party partners), to serve you specifically, such as to deliver a product or service according to your preferences or restrictions, or for advertising or targeting purposes in accordance with this privacy policy.

Why we need your personal information

We need to know your basic personal data to provide you with marketing and website development and support services in line with any service agreement or contract you enter into with us. This includes providing you with service quotations and estimates and replying to service related queries via email or that you submit via the contact forms on our website.

We will not collect any personal data from you we do not need to provide and oversee the services we provide to you or for the purposes outlined on the form or page used to collect the information.

What we do with your personal information

Your personal information is accessible only by our staff in the UK and used to manage your account with us and provide you with the services you contract with us to supply to you.

Where in the world is your information?

The majority of personal information is stored on systems in the UK. But there are some occasions where some of your information may leave the UK either in order to get to another organisation or if it’s stored in a system outside of the European Union.

We have additional protections on your information if it leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with that third party.

What we would also like to do with your information

We would however like to use your name, email address and postal address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up to.

How long we keep your information

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years from the date you last entered into a financial transaction with us, after which time it will be destroyed.

Your information we use for marketing purposes will be kept until you notify us that you no longer wish to receive this information.

How we protect your information

We’ll do all we can to make sure we hold your personal information in a secure way, and will only make them available to those who have a right to see them.

Examples of our security practices include:

Encryption, meaning that information is hidden so that it cannot be read without special knowledge (such as a password).

Controlling electronic and physical access to systems to stop people who are not allowed to view your personal information from getting access to it

Training staff allows to make them aware of how to handle information and how and when to report when something goes wrong

Regular testing of our technology and ways of working including keeping up to date on the latest security updates

What are your rights?

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted.

Requesting a copy of your information

You can request a copy of your personal information by emailing compliance@obrienmedia.co.uk. We will complete a security check to ensure that you are the account holder. We will process your request within 28 days.

Requesting deletion or correction of your information

You can request deletion of correction of your personal information by emailing compliance@obrienmedia.co.uk. We will complete a security check to ensure that you are the account holder. We will process your request within 28 days.

Complaints

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection coordinator who will investigate.

Privacy & Cookie Settings

O’Brien Media Limited uses functional cookies and external services to improve your experience and to optimise our website and marketing. Which cookies and scripts are used and how they impact your visit is specified on the left. You may change your settings at any time. Your choices will not impact your visit. Please see our Privacy Policy and Cookie Policy for more details.

NOTE: These settings will only apply to the browser and device you are currently using.

Essential features

We use cookies to help stop our online-forms from being used to send spam and to allow our estimate generator to remember your preferences.

Cookies are also used to simplify re-completion of your information (such as remembering the options you selected when creating an estimate or pre-filling your name and email address on our contact forms). These cookies are essential and their use is covered under ou Privacy Policy.

Social media features

We use features provided by Facebook, Twitter, and Instagram to enrich content on our website and provide you with social media sharing facilities. We also use advertising services provided by Facebook, Twitter, and Instagram to promote our services and informational content to you on those sites.

Enable

Marketing and analytics

We use Google Analytics and O'Brien Media Analytics to keep a record of how our websites are used in order to improve the services we provide. This allows us to stay competitive and to keep our marketing costs (and therefore our service prices) low by minimising the amount we spend on marketing activities.