Payment, Postage & Shipping

Payment (including bank transfers):

myRC Hobbystore will accept payments through PayPal, Visa & Mastercard, or bank deposit. We no longer do pickup. We bank with CBA, so if you make a transfer via your
CBA account, it will be processed immediately. You can make bank deposits using internet banking or by in person at any CBA bank
or major bank branch (such as ANZ, Westpac or the National Bank).

If you are making an internet bank transfer at any bank other than CBA, you may wish to email rcteam@myrc.com.au a copy of your bank receipt number. This way we can send your
items straight away, otherwise you will have to wait unitl the money enters our CBA account which could take up to 2 days.

We can accept Visa and Mastercard through the PayPal payment gateway, you do not need to have a PayPal account to use your credit card,
just choose PayPal as your payment method and follow the link at the PayPal log in page to pay without a PayPal account.

Postage & Shipping:

myRC is based in Brisbane Australia and we use Australia Post for our postage. myRC offers the following options:

Discount Postage - Discount postage is the cheapest postage available, however
this postage is unregisted (not tracked) and myRC takes no responsibility for any loss during delivery and recommends registered post.
Discount postage can take up to 5 business days based on your location, with the average delivery time being 4 - 5 business days. For WA customers we recommend express.

Registered Postage - Registered postage provides myRC the ability to track your parcel
to its final destination. Note: we do not provide the customer with the tracking number unless there is a longer than
normal delay in delivery or the customer specifically asks.
Registered postage can take up to 5 business days based on your location, with the average delivery time being 2 - 3 business days. For WA customers we recommend express.

Express Postage - Express Postage is next business day delivery service, provided your postcode is within the next business day
delivery netowrk and the order is completed by 4pm EST on any business day Monday to Friday.
Check our express post network at Express Post Next Business Day Network.

Worldwide Postage - Worldwide Postage is required for all locations outside Australia. myRC offers $39 tracked postage which allows myRC to track
your item from myRC warehouse to your delivery address. Note: we do not provide the customer with the tracking number unless there is a longer than
normal delay in delivery or the customer specifically asks. Delivery can take between 7-20 business days based on your location and country customs clearance process.

Business days do not include weekend days.

We will always confirm your order has been shipped by email which includes a
detailed listing of your order. If you do not receive an email then chances are
you have not completed the order correctly (maybe you logged out prior to
confirmation step). This can be easily rectified by logging back into our
web site to complete your order or to view the order status under My Account.
If you still have problems, then simply email us and we shall sort it out.

Order Status: Pending, Processing, Delivered:

Our eCommerce system uses the following order status:

Pending - This status is
automatically assign by myRC's eCommerce system once you place an order.
You will receive an email from myRC.

Processing - This status means
that your payment has been accepted and that your order is being put
together. You may or may not receive an email from myRC.
This status is predominantly used as an internal check for myRC.

Delivered (Posted) - This status means
that your order has been put together and delivered to Australia Post for
delivery. You will receive an email from myRC .

Shipping Prices and FREE Shipping:

Here at myRC.com.au, we recognise the more you spend, the more we make.
Therefore in an effort to reward you for shopping with us, we reduce the postage
as your order value increases. So the more you spend the cheaper
postage is !!! If you spend more than $100 in order value, then postage is
FREE. In fact if you want to find out how to save more money with us, this
simply click on our Tips for Saving page.Return Policy:

Faulty part:
If you have ordered a part which you believe is faulty, then simply contact us within 7 days of purchase, and
then return the item in its unopened packaging to myRC. A replacement part
will be sent out free of charge. All electronic parts are tested prior to leaving the myRC warehouse.

Incorrect part: If you have ordered an incorrect part, then provided the part is not an electronic component or large purchase (such as an RC car, buggy or truck) simply
contact us within 7 days of purchase, and then return the item in its unopened
packaging to myRC. We will refund the purchase cost only, in the form of a
discount voucher which can be used to offset the purchase of the correct part.
The discount voucher code will be emailed to you.

All postage to myRC must use Registered Postas myRC takes no responsibility for loss of return post. Unopened
items should be posted to:

myRC 12 Torumba Place Sunnybank QLD 4109

Goods must be in as-new condition so that they can be placed on the shelf again
for sale.

Information

Customer Services

About Us

myRC Hobbystore sells radio control cars and parts for Nitro (petrol) and Electric (brushless and brushed) models.
We have the cheapest postage on the net and lowest prices for HSP AMAX WINDHOBBY REDCAT EXCEED & HIMOTO spare parts.