"Awful,"

Re my previous posting about the opthalmology department and the complaints process -

I should, of course, have added that my daughter did not wear contact lenses for the entire nine months that she was an outpatient at this hospital opthalmology department and in the 18 months since her discharge, is able to wear lenses for a very short period on only two days out of ten days. Prolific? Not according to her opthalmic optician.

Responses

We are sorry to hear you feel your daughter has not been treated with the high quality of care and good customer service that we expect from our staff and that you are not happy with the way your complaint was handled. We are not permitted to disclose details of individual cases in a public forum and we are already in contact with you through private correspondence.