Infestation: Survivor Stories Classic

I tried logging in after a few months of not playing. After updating, when I tried to log into my account it says that I'm permanently banned.. The last time I played a few months ago everything was fine. I've emailed the support twice now, and for some reason can't get past the image verification in steam support to get their help. I type in the correct letters, but it always denies my submission...

Can anyone give me some advice on how to go about this? It just seems that the game support is ignoring all my emails which is very frustrating.. not sure what to do at this point.

It's possible your account was hacked while you were away and they got it banned for you. Did you change your password/login after they were hacked?

Open a ticket with support (not Steam) but if someone did hack your account chances of them opening the account again are somewhere between no and hell no. But it will take weeks if not months before you here anything back when you make a ticket, be advised.

It's possible your account was hacked while you were away and they got it banned for you. Did you change your password/login after they were hacked?

Open a ticket with support (not Steam) but if someone did hack your account chances of them opening the account again are somewhere between no and hell no. But it will take weeks if not months before you here anything back when you make a ticket, be advised.

That's possible and I have not ever changed my password or anything for the game.. I've read a lot of people have been getting banned for no reason.

The only reason that I tried to contact steam support about it was to try and get some kind of help with the situation. I realize they are not the ones who issued the ban, but if I'm getting ignored by warz support what am I supposed to do?

I guess I'll make another ticket and just wait it out. Thanks for the help

but if I'm getting ignored by warz support what am I supposed to do? they ban you so you can buy another account

After all the negative press about them, but enjoying the game for the most part, I'd like to give them the benefit of the doubt. However, things like this don't make me really have much faith in the team that makes this game. Hopefully they'll get back to me soon, if not I guess I just won't have the game to play.