What plan am I on when I sign up?

All new accounts start on the Free plan. If you need features that do not come with the Free plan, you can upgrade at any time.

How do I access 10,000ft Insights?

10,000ft Insights is software as a service, so you can access your information from whereever there is an internet connection.

What is a Team Member?

A Project Team Member has full access to edit the project, create and delete Sparks, add and remove tools, and invite other Team Members to the project. They do not have the ability to delete the project or mark it as public/read only. The number of Team Members you can add depends on the number of users in your subscription.

What is a Collaborator?

A Collaborator has more restrictive permissions than a Team Member. They can create and edit their own Sparks and provide input via comments and tools, but they cannot delete or re-organize project content or tools. See our People & Permissions page for more information.

How many people can I invite to my project?

All paid plans come with unlimited collaborators, meaning you can invite as many people to a project as you like. Collaborators have more restrictive permissions than Team Members. If you are on the Team plan, you can assign team member and collaborator permission levels as needed. Projects in the free plan have a limit of 10 collaborators.