For Everyone

Kubernetes Support Subscriptions

Dedicated support and community advocacy from our world-class team of Kubernetes and distributed systems experts.

24/7 Support

Open Source

Support for open source Kubernetes on your choice of infrastructure, cloud provider and operating system

Experienced

10+ years of experience in distributed systems with enterprise and Fortune 500 organizations

Bespoke

Flexible offerings to cater to a wide range of needs with world class experts and community advocacy

Apprenda’s Kubernetes support subscriptions cover your entire cluster. This includes assisting with issues and configurations in public and private clouds (GKE, AWS, Azure, IBM Cloud, etc), as well as critical tooling such as logging, monitoring, DNS service, proxy server, and more.

Severity SLA Definitions

Severity Level 1

The Production system is down or severely impacted, such that routine operation is impossible.

Severity Level 2

The Production system is degraded or restricted, and the issue cannot be circumvented or avoided on a temporary basis by the Customer.

Severity Level 3

A limited problem or condition that is not critical and that may be circumvented or avoided on a temporary basis by the Customer.

Target Response Time

The amount of time elapsed between the initial contact of the Customer and the initial response by Apprenda Support staff.

Support

Technical telephone and email assistance provided by Apprenda Support to Customer concerning the use of Kubernetes.

FOOTNOTE DETAILS

* Based on the time zone for the location of the Customer’s product installation(s) or representative(s) as established in their subscription agreement; “business hours” encompass the hours from 9AM-5PM for this time zone.