J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

The Swap Middle Office team provides operational support for both Equities and Fixed Income swap activity, working with the business, technology and external clients to provide a positive experience. The successful candidate will join an external client facing team who are primarily responsible for providing superior client service and to ensure all operational controls are followed. The successful candidate will be required to partner with our clients, as well as with our internal teams; Front Office, Product Development, Product Control, Client Service, Sales, Corporate Actions, and Technology. There will be continual opportunities to be involved with a variety of initiatives across the organization and to contribute towards a rapidly evolving environment

Job Description

First point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting

First point of contact for Front Office Trading and Sales on Swap trade bookings / issue resolution

Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates

Attend quarterly review meetings with external clients

Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships

Communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue

Manage client queries, ensuring they are investigated and resolved in a timely fashion