Three quick facts about sentiment analysis

6 Nov 2017 14:00Media 989

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Sentiment analysis of media coverage has been helping brands and businesses manage their reputations and improve their offerings for years. But what is sentiment analysis, and how is artificially intelligent technology transforming the way analysts extract intelligence from data generated by the media?

The media update team delves into the topic of sentiment analysis to find out how media analysts are using it and the ways in which artificial intelligence (AI) is changing this field.

1. It gauges positive and negative consumer attitudes

Sentiment analysis studies opinions, attitudes, views, and emotions that people express in text and, in some cases, images. Analysing the sentiment of text – whether it is in the form of an email, newspaper article, or social media post – can reveal the attitude of its writer towards the topic they are addressing.

Also called opinion mining, sentiment analysis can be used by social scientists to understand how people react to events or developments. Individuals like artists, celebrities, and authors also use sentiment analysis to measure public perception towards them or their work.

The good news for marketers is that brands can use it to find insights within media coverage and social media posts to help them improve their offering and enhance their marketing efforts.

2. Sentiment analysis unlocks insights from social media posts

Consumers generate thousands of social media posts every second, some of which mention brands. Social media platforms offer a space where users feel comfortable to voice their opinions, which means their posts are loaded with sentiment.

Analysing the sentiment of these posts can help companies extract value from the massive amounts of data, which social media users create. Social media tracking services, like amaSocial, offer tools that marketers and PR professionals use to monitor social media posts that mention their brand, as well as set up alerts to be notified, when posts with a specified sentiment are published.

Social media sentiment reports can help brands to measure whether their campaigns and events have a positive impact on their target market. A look at the posts that have negative sentiment can help these companies improve future campaigns, or change their products based on relevant consumer feedback.

3. This form of analysis can reveal deeper insights with the help of AI

Various methods exist for analysing sentiment. One of the latest methods relies on AI technology to automatically analyse the sentiment of posts. A combination of two AI components – natural language processing and machine learning – is helping brand tracking companies like Newsclip provide this instant sentiment analysis at near-100% accuracy.

Machine learning is especially useful in sentiment analysis systems that process social media posts. It allows computers to learn from new data, which means that these systems can learn the new slang and shorthand terms that social media users constantly come up with.

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