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Details

Item will be shipped from:
Spain

Shipping to

Cost (USD)

With Another Item

Delivery Estimate

Shipment Method

Spain

$6.00USD

$0.00USD

3-5 business days

Standard

Everywhere else

$6.00USD

$0.00USD

4-6 weeks

Standard

Policies

Shipping Policy

Shipments are made by the Postal Service (www.correos.es) or by agency Envialia (www.envialia.com) according to customer's choice. The shipping time varies depending on the items ordered and their availability in our stock or our suppliers'.
Changes of items within an order will be considered as new orders to delivery terms, exchange or refund. The customer is responsible for shipping address provided. If the address is incorrect, the customer will be responsible for the cost of forwarding the package. Orders returned for this reason can not be overridden to be spent during the same seven days established by law for the annulment of the award.
Although most of the ships within the deadline may occasionally lead to delays in shipments. La Cripta warns of possible delays through notes in orders.
If you received an email confirmation of your shipment and still have not received it may be because the messenger has not found your home, has been a time when you were away or have had some sort of impact. Contact us or email with the tracking number we provided (www.correos.es).
The customer is responsible for the collection of the item in the post office. If the order is returned to origin by not being collected, the customer will be responsible for the cost of forwarding the request. Orders returned for this reason can not be overridden to be spent during the same seven days established by law for the annulment of the award.
Challenges for PayPal orders shipping within entail the annulment of the award. If you have any questions, do it through the contact forms.
La Cripta is liable for defective items and lost shipments. In this case the user must immediately notify the incidence or photographs providing evidence of breakage if requested. Our company sending repeated soon.
If the shipment does not arrive at destination by mistake in the address provided by the customer or not picked up at the post office, the customer must pay the shipping again.
INTERNATIONAL SHIPMENTS
If you live outside of Spain, you can order at our store too. International shipments are made via the postal service state certificated form, to ensure it is as economical as possible. The system automatically calculates the postage based on the weight of the products contained in the order.

Return Policy

Returns in exercise of the right to cancel the purchase.
General policy: The deadline for exchange or return items is 14 days from receipt of the shipment as required by law. Shipping costs are borne by the customer unless the cause is an error of our company. We will not accept cash on delivery shipments, La Cripta will pay the shipping costs directly to the client that must use the postal service or the postal service of the country of origin certification to ensure the delivery receipt. Therefore, the Customer must contact us within 14 days of receipt of the package, which is the responsible for the cost of returning the product.
If you have any questions, please contact us through our contact form or by calling 0034 695 601 892.
Please return the item using or including their original packaging as well as instructions, packaging and documentation that may accompany it.
After reviewing the article will be contacted if you are entitled to a refund of amounts paid. The refund will be made as soon as possible and in any event within 30 days from the date the customer notified its intention to withdraw. The refund will be made in the same method that was used to pay for the purchase.
Don't exchange or return products that are not in the same condition as when received, or have been worn beyond simply opening the product.
Changes can only be done by the same item in a different size or color.
Any change or cancellation in order to be done from the email address linked to the account on-line store at which the order was placed.
The period of time to cancel or change an order is 48 hours after payment. After this period we will not accept changes or cancellations in orders. This does not affect the exchange or return of the order once received.
La Cripta includes promotional gifts in some shipments. In case of return of a shipment, promotional gifts should not be returned.
We will no accept changes of items without their original packaging, used or laundered. The cosmetic and beauty products (makeup, brushes, shadows, lipsticks ...) have no guarantee protected by law because of the nature of consumer goods.
Returns of defective products
When the Customer considers that at the time of delivery the product does not meet the terms of the Agreement, please contact us immediately within a maximum of 48h through our contact form or email, facilitating Product data and its damage and a photograph if possible, or by calling 0034 931253780 number where we will indicate how to proceed.
The way back will be adjusted as provided in the above cases, and after that, La Cripta shall carefully examine the returned product and will communicate by e-mail within a reasonable period if any return or replacement thereof (if ). The refund or replacement will be made ??as soon as possible from the date we send you an email confirming that we accept the return or replacement of nonconforming item.
The amounts paid for products that are returned because of any defect, where one exists, will be refunded in full, including delivery charges incurred in sending the item. The refund will be made in the same method that was used to pay for the purchase.
This excludes the rights recognized by law.

Refund Policy

In case of cancellation, refund the Crypt Order within a period not exceeding 30 days as the LSSI. The refund shall be made in cash with the same method of payment made (except Paypal from the 60 days). In case of international transfers the commission shall be the user.