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I bought this device last week online and it doesn't recognise anything: nor my VCR, video camera, DVD player ... ! Do you already have a solution for this ? Could it be an error in the pinnacle video transfer system ietself? If you have an answer , please email me at simon00028@hotmail.com

Only requirements I see are video and audio input connections on our PC for the transfer/capture device. There are no actual drivers installed on Vista. If you are using Pinncale Studio software to work with the captured video, they do have versions advertised for Vista and Windows 7. If you have an older version, you may want to check the system requirements for that version. Upgrade versions appeared to be available.

1. Plug in the hardware.2. open control panel and go to system and maintenance3. in system and maintenance, click on the system icon4. Once the system window open kindly find the device manager and click it.5. once the device manager is opened , go to the sound, video and game controllers category.6. Under sound, video and category right click the pinnacle DVC device and choose properties7. once properties window is opened go to the drivers tab8. in the drivers tab, uninstall the driver.9. if you have 2 entries for the pinnacle DVC device kindly uninstall both.10. unplug the hardware.11. restart the PC12. If you have the PCLEUSB2x32.exe file saved on your PC kindly run it. if not kindly download it from this link:

13. Once you run the PCLEUSB2x32.exe and it asked you to modify, repair or remove, kindly remove it. and restart the PC.14. Once restarted, run again the PCLEUSB2x32.exe to install the driver. then restart the PC after installing.15. After restarting, plug in the hardware device and it should install the driver of the device automatically.16. after it installed automatically it should say that the device is ready for use.17. Now try again with the software.

I have had this problem several times, and there is a simple solution that has always worked for me. If I clear space on my external hard drive and de-fragment it, it seems to make the problem go away.

Hi,You can stop and start as much as you want. Then you just hit play and record it onto your pc with the software. There is software you can get that will know when you start and stopped and will break your video up into scenes automatically onto the computer.Hope that helped,Lee