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Key exchange is via a personal "Meet and Greet" service with either myself or my agent Ged so prior appointment is essential as we live off site, the "Meet & Greet" location will be at your numbered parking space, where we will be standing or thereabouts or we maybe checking your apartment. Please inform us one week before arrival with your approximate arrival time via SMS/text or Email or both and then on the morning of your arrival please can we have a voice call or Whats App call to confirm a more accurate arrival time. If any changes needed after that, please make further voice calls so there are no misunderstandings. My agent is Ged on tel: +43 676 7856585 or +43 681 10120635 you can Voice call, SMS/text or WhatsApp call or email ScottGed@hotmail.com........ Please remember at Check-in to have available in Euros your damage deposit of 300€ (returned on Check-out subject to no damage) & for City tax @ 1.10€ each guest 15yrs+ x per night. . Thank you.