To position Thomson Reuters as the supplier of choice for online products to Corporate Legal and Corporate Tax and Accounting Firms accounts across Canada. The individual will protect revenue streams of existing accounts, and will continue to grow overall Segment revenue. Strong account management, communication and negotiation skills as well as issues management will be critical success factors. This role will require ongoing collaboration with the Corporate Legal and Tax sales teams to best determine how to achieve the overall goals of the two teams.

The individual will work closely with the TR Operations teams, Account Print Specialists, Regional Learning Consultants, and the Marketing Team to create a strategic plan to improve customer satisfaction, reduce complexity, increase revenue and decrease customer attrition.

This position is responsible for:

Managing Account Relationships: working with sales teams to address customer invoicing and contract issues, user entitlements and changes, monitoring product utilization and recommending actions to address including training and general inquiries; and

excellent verbal and written English and French communication skills; and

strong PC skills and proficiency with MS Office.

Salesforce.com experience would be considered asset.

Thomson Reuters offers an environment that is both challenging and supportive, and we are proud to have been named one of Canada’s Top 100 Employers from 2009 – 2018, a Best Workplace from 2006 – 2017, and a Great Place to Work for Women in 2015 and 2017. We consider work from home arrangements for people with a disability or specific accessibility needs. If requested, accommodation will be provided throughout the recruitment and assessment process.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.