Product Details

Vendor Details

Mascolo Support Systems

www.salongenius.com

Founded 1995

United Kingdom

About SALONGENIUS

SALONGENIUS is the business management software designed to help you discover and grow your business. Were more than just an appointment system, were your business partner ..... from only 39 pounds per month. We promise that once you've seen how easy-to-use our software is, as well as how it can effortlessly supercharge your business, you'll realise why our 20+ years of experience has made SALONGENIUS probably the best software company in the hair and beauty industry.

Organised way of booking appointments rather than a pen & paper diary, very professional and organised system.

Keeps track of clients records and appointments.

Cons: There could be more features for beauty services, but overall happy with the options available.

Overall: The Support is team is always there should we need them, they are very friendly and they will always help us remotely and will come in to the salon to fix any issues should they need to which is very rare.

We have been with salonGenius for over 18 years and we wouldn't change software providers.

Have been using salon genius now for 11 years!

Jan 16, 2019

Julie S.

Salon Director

Cosmetics, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The support is amazing, always there to help when needed.

Cons: Could be more simple to use. i.e click and drag an appointment across etc.

It is quite expensive so make sure you get as much as you need

Overall: I have always used salon genius and have never been disappointed. I don't use everything on there and really should but that is my fault as there really isn't anything you cant do with it. It has everything you need from making appointments, text msg reminders to clients, great for marketing, pulling up reports etc etc.

USED OTHER SYSTEMS , BEST BY A MILE !!!

Jan 20, 2019

ADRIAN T.

DIRECTOR

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: EASY TO USE , GREAT SUPPORT , EASY FOR TEAM TO UNDERSTAND TARGETS, ONLINE BOOKING EXCELLENT.

SALON SPY HAS BEEN FANTASTIC.

Cons: IF WE HAVE AN ISSUE , SALON GENIUS ALWAYS LISTEN AND RESPOND , SO NO ISSUES.

Overall: ONLINE BOOKING HAS SEEN AN INCREASE IN TURNOVER.

FANTASTIC SUPPORT , NIGEL HAS BEEN SO HELPFUL AND ALWAYS GOES THE EXTRA MILE.

VERY EFFICIENT PHONE SERVICE.

ANY PROBLEMS SORTED QUICKLY , SO YOU CAN CONCENTRATE ON THE SALON.

Salon Genius - Best salon system!

Dec 11, 2018

Shona C.

General Manager

Retail, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and works for all areas of our business.

Cons: Nothing! All parts work perfectly for what we need.

Overall: The most helpful staff. Everything is sorted for you and what the salon needs. If in the rare cases there are issues, they are fixed in minutes. We even had one of their customer service team drive a new base unit to us from Bournemouth to London in an emergency so we wouldn't be without a system! Now that's service for you!

Great Investment for my business

Jan 16, 2019

Laura C.

Salon co-coordinator

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: So easy to use the training was second to none and the support is fabulous there are so many features too I especially love how the system automatically reminds clients that havent come back for weeks and also thanks new clients.

Cons: writing on screen slightly too small when we print out the day sheet. on screen its fine

Overall: excellent

Salon Lifesaver

Jan 18, 2019

Vicky W.

Salon Owner

Health, Wellness and Fitness, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The reports available are invaluable to our salon and the continued successful running of it.

Cons: Other than wishing the cost was less there is nothing I don't like.

Overall: We have received fabulous support over the past 4 years. One of the support team, in particular, has been so good with us. Very patient and his knowledge is immense. CSR is a legend.

Reliable service

Jan 30, 2019

Alison D.

Director

Health, Wellness and Fitness, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very reliable, keeps up to date. Easy to look at and navigate

Cons: Sometimes there could be a shorter way to do things. Also, I look for 4 simple numbers and there are not that easy to get

Overall: Sometimes support takes a while to get back to you, stock can still sometimes take a while

Great software and support

Jan 16, 2019

wendy b.

manager

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Could not survive without it! Very easy to use, with many great features

Cons: Nothing comes to mind have always had positive experiences

Great

Jan 16, 2019

Daryl G.

Franchisee

Health, Wellness and Fitness, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use. The system looks great and fast support

Cons: None cons to this software. I like the system

Overall: Professional

very happy

Jan 16, 2019

ema m.

salon manager

Health, Wellness and Fitness, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: we love how easy the system is to use.

Cons: nothing to really dislike about it. salongenius are always quick to help us

Overall: we've had salongeniuse for over a year now and it has made life so much easier. our experience has been so good, the team are a very helpful and always quick to respond to any of our needs.

At Last! A salon software system that is actually designed for a salon with business needs!

Oct 03, 2018

Richard F.

Commercial Director

Retail, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use, both in the salon and from a business perspective

Simple and logical steps to follow at all times

Excellent Reporting

Outstanding Support

Outstanding Customer Service

IT WORKS ON EVERY LEVEL!

Cons: There are very few and those will be rectified by SalonGenius in the near future

They have turned a small negative into a massive positive through their flexibility and customer service

Overall: From the first meeting with their New Business Consultant they have been an absolute pleasure to work with.

There is absolutely no "smoke and mirrors" - just genuine people with no BS

The system is brilliant - but their people are the real gems

SALONGENIUS literally transformed my business

Aug 27, 2015

Sarah M.

salon manager

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: From the moment I first made contact with salongenius 3 years ago it has been nothing but first class.

The software is so easy to use and my salon wouldn't be the same without it. No hidden fee's or surprises and does exactly what I was told it would do and then some.

The support that I get to help me when I need it is second to none. We have used previous systems in the past and none of them even come close.

The software is always changing for the better and as far as I am concerned this software is head and shoulders above the rest.

Cannot recommend these guy enough.

Great system - no contracts!

Mar 08, 2016

John P.

MD

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We have used many systems in the past.

We were keen to find a supplier who didn't tie us down to long term contracts and who handle a full service support team if we hand questions about the software. At all points the SALONGENIUS guys were helpful and supportive!

Would highly recommend.

Software made easy

Mar 11, 2016

Emma C.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: This software is easy to use and helps with the day to day running of the business. It has taken the stress out of the running of the salon.