In 2011, Elaine McVicar wrote an article describing the process of designing one of the first complex responsive sites. Now that the concept is no longer in its infancy, we’re taking another look at how to redesign a large scale responsive site.

User Interviews and their cousins the Focus Groups share a few traits across their disciplines. The chief trait is the moderator’s role with the interviewees. This article expertly breaks down the tenants of this relationship via the UX-side. Interestingly, observation is the most successful indicator. The author notes that, “put more emphasis on observing what people actually do rather than on what they say.”

Observing participants in their own context lets them show you exactly what they normally do.

More traffic comes from mobile than desktop globally, prompting the searching question — what are you doing to make it easier for customers to be loyal on the small screen?

Curious marketers should take a look at their mobile presence and that of competitors and even check out players in completely unrelated markets to see how they are rising to the challenge of mobility.