3 Answers
3

"send out" is generally used when you send something in bulk to a group (often large) of people, as opposed to simply "send" which is generally used when issuing something to someone in particular, or to a certain place.

In this case, "support team" tends to refer to the support department instead of its members, so I would say the second sentence makes more sense.

Does the same rule apply as to sent? reaching out to one person seems correct
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Anderson SilvaJan 13 '11 at 21:18

@vehomzz: The reach out/reach case is not comparable to that of send out/send. One can either reach out to someone or reach someone. Different shades of meaning and this has nothing to do with whether it is to one person or to multiple people.
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Jimi OkeJan 13 '11 at 23:57

@vehomzz: You might want to ask another question to get a proper answer to this ;)
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Jimi OkeJan 13 '11 at 23:59

The out-form has this sense of going out to more than one person. This does not work for all verb+out forms, but there is a certain domain where this out extension is productive in English in this sense.