Strengths [of Reproductive Gynecology in Akron]: All the doctors there are different personalities so you can find one that fits your own needs. They all take their own case load and are there nearly every step of the way. Sometimes, you'll have a fill in doctor. Weaknesses: Case load. There are so many patients at this clinic, you may have to wait or feel rushed. But consults are never rushed.

Strengths: All the doctors there are different personalities so you can find one that fits your own needs. They all take their own case load and are there nearly every step of the way. Sometimes, you'll have a fill in doctor.
Weaknesses: Case load. There are so many patients at this clinic, you may have to wait or feel rushed. But consults are never rushed.

During treatment, did you feel like you were treated like a number or a human?

I feel like she and I could be friends in real life. She understands the process and has gone through treatment herself.

Describe your experience with your nurse.

All the nurses are great at talking through questions you may have and getting you in with any urgent emergencies (read: loss scans). They care and are compassionate people that have great bedside manners.

How was your experience with Priya Maseelall?

Dr Maseelall has great bedside manner, cares about all her patients and you're not just a number. Not everyone goes through IVF and they don't suggest that as the first solution as other clinics do. She will advocate for you with other doctors as other issues come up. Her recommended doctors and transfer to OB/GYN practices are top notch as her network is impeccable as well.

What one piece of advice would you give a prospective patient of Priya Maseelall?

Feel free to ask questions and not just go with the flow. Sometimes, her case load is packed so it may feel rushed but she is absolutely in contact with you every step of the way.

Describe the protocols Priya Maseelall used in your cycles and their degree of success.

I started with a CBC panel and complete diagnostic bloodwork overhaul. 20 vials of blood in my first visit. I'm glad I did. While I had a difficult case, she was familiar with it as it was something one of her relatives had so she was empathetic. I started with injectables as Clomid produced pregnancies with losses. Then moved to IUI and eventually years later for baby #2, we decided on IVF.

Describe the costs associated with your care under Priya Maseelall.

Most costs were out of pocket because of insurance. However, when able, the staff coded ultrasounds or gave me donated injectable meds as they knew the issues with insurance coverage.

10

Doctor

Priya Maseelall

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Akron

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

33 - 34

Treated

2015 - 2016

Success with this Doc

?

Treatment

3 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Other

10

IUI done with 2 inseminatins costs $750, hcg trigger is about $95. Most appointments are a $10 co-pay. IVF with ICSI is $10,000 ( does not include medications). Embryo freezing is $1,000 per year, less if there are 10 or more embryos. PGS is going to be $4,000...There aren't many options in the area for fertility clinics, but I don't have anything negative to say about anyone. Some days you might have to wait in the lobby or an exam room for a while before your doctor can see you. It's a very clean, warm atmosphere. I didn't have to wait very long to get an initial appointment

+ Read more

Age

33 - 34

Treated

2015 - 2016

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Other

10

Describe your experience with Reproductive Gynecology.

There aren't many options in the area for fertility clinics, but I don't have anything negative to say about anyone. Some days you might have to wait in the lobby or an exam room for a while before your doctor can see you. It's a very clean, warm atmosphere. I didn't have to wait very long to get an initial appointment

During treatment, did you feel like you were treated like a number or a human?

He is very matter of fact and does not sugar coat things. I do not mind this care, I find it important that my doctor is honest. He also works very quickly, again, this is not a bad thing. That said, he has always been very kind and friendly and has an excellent bedside manner. I have only left RGI feeling dejected after confirming non-viable pregnancies. Most of the time, I feel a little more optimistic that they can help.

Describe your experience with the nursing staff.

They're all very kind and efficient. Very organized and compassionate.

How was your experience with David Nash?

He works quickly, is usually early and does all procedures himself. He is very matter of fact and will answer your questions in a way that is easy to understand. He doesn't go into extreme detail about everything, but I also trust his judgment so I don't find that a problem. He is very kind and polite, but do not expect much small talk-no time is wasted under his care. A slight negative is that he often has students shadowing him, which may be uncomfortable for some people. It's never bothered me much and I haven't found them to be inappropriate, but it might put some people off.

What one piece of advice would you give a prospective patient of David Nash?

Don't expect him to sugar coat anything, he'll tell you everything like it is. But he'll also answer your questions and explain anything you're unsure of.

Describe the protocols David Nash used in your cycles and their degree of success.

Several saline sonograms to look for uterine abnormalities, retained tissue or scarring, surgery to remove polyps and a septum and to explore the uterus and Fallopian tubes. 3 IUI cycles with clomid and a trigger shot, 1 miscarried natural pregnancy, IVF retrieval with Gonal F, Menopur and cetrotide. Cycle was switched to a freeze all after progesterone came back a little high during stims. 2 embryos out of 7 made it to Day 5 freeze quality. Lupron and estrogen to prepare for transfer with progesterone injections before and after transfer and during pregnancy while it lasted. The IVF pregnancy was non-viable and am currently waiting for recurrent miscarriage blood test results before starting another IVF cycle. This time is another Freeze all but with PGS.

Describe the costs associated with your care under David Nash.

IUI done with 2 inseminatins costs $750, hcg trigger is about $95. Most appointments are a $10 co-pay. IVF with ICSI is $10,000 ( does not include medications). Embryo freezing is $1,000 per year, less if there are 10 or more embryos. PGS is going to be $4,000.

9

Doctor

David Nash

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Akron

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

31 - 32

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

1 IUI

Diagnosis

Anovulation, Unexplained

10

The Canton office is small, but that's a good thing! There​are two nurses there [Repro Gyn] and they are always so happy and friendly! The Akron office is big and the front desk ladies are not so nice! All of the nurses though are amazing!...Roughly each cycle we did with follistim was $2000 each! We did 4 cycles with that! So $8000 including blood work, ultrasounds and office visit charges....[Nursing Staff] So sweet! Every single one of them!...

+ Read more

Age

31 - 32

Treated

2015 - 2016

Success with this Doc

Yes

Race

Other

Income

$50K - $99K

Occupation

Entrepreneur

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI

Diagnosis

Anovulation, Unexplained

10

Describe your experience with Reproductive Gynecology.

The Canton office is small, but that's a good thing! There​are two nurses there and they are always so happy and friendly! The Akron office is big and the front desk ladies are not so nice! All of the nurses though are amazing!

During treatment, did you feel like you were treated like a number or a human?

Dr Mooney treated me like a friend! He is very professional but comes down to your level and explains EVERYTHING! He doesn't treat you like a child and doesn't sugar coat anything! I love his honesty, demeanor, personality, just everything about him is inviting and I feel so comfortable and relaxed with him!!

Describe your experience with the nursing staff.

So sweet! Every single one of them!

How was your experience with Stephen Mooney?

I can not describe enough praise for Dr Mooney! An example; he explained in terms exactly what is wrong with me! My regular gyno made me feel like I needed surgery and they wouldn't do anything else to help me! Dr Mooney immediately wanted to do an ultrasound to see what my gyno was talking about and he stopped our consultation to do it! And explained while the procedure that it was cosmetic and nothing to worry about! He then had us go back to the consultation room and laid everything out on the table! I just clicked with him on all levels! He has a great sense of humor and so compassionate with all of his patients! Only one downfall...He is always running late! It drives my husband crazy, but I honestly don't care!! I would wait all day for him!!

What one piece of advice would you give a prospective patient of Stephen Mooney?

Be prepared to get comfortable in the waiting room! He is an AMAZING Dr! It's worth the wait!

Describe the protocols Stephen Mooney used in your cycles and their degree of success.

He started me out on clomid and monitored me with ultrasounds to see if my follicles we're growing, they did not! We then moved immediately to letrozole and monitored me with ultrasounds again, and again no growing of my follicles! So we proceeded to injections ( Follistim) around 150iui every day and monitored me again with ultrasounds, this time it worked!! First cylcle we tried on our own with intercourse, didn't get pregnant! I had to take a break after that cylce because I had so many cysts form! We proceeded again 2 more times with the Follistim and intercourse, and no baby! Each time I had to take a break because of the cysts that appeared! Our last cycle we did we tried the IUI along with the Follistim and again a no go! He then said we could try another round of the iui with follistim, but in our eyes it was just draining us emotionally and financially! So our next step is IVF!

Describe the costs associated with your care under Stephen Mooney.

Roughly each cycle we did with follistim was $2000 each! We did 4 cycles with that! So $8000 including blood work, ultrasounds and office visit charges.

10

Doctor

Stephen Mooney

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Akron

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

23

Treated

2016

Success with this Doc

No

Treatment

1 Fertility Medications

Diagnosis

Anovulation, PCOS, Tubal Blockage

10

[The nursing staff at Reproductive Gynecology] They are all very nice and helpful... It is $70 per visit and I've had ultrasounds, blood work, consultations which I have paid around $300 so far. It's going to be $8000 upfront for IVF...she [Dr. Maseelall] had me do a HSG test and I was diagnosed with hydrosalpinx. My left tube was completely blocked and my right tube was partially blocked. I had surgery to remove my left and possible right tube last year. When they started the procedure they were unsure of the cause of the hydrosalpinx so they left my tubes as they are. She told us we only have a 1% chance of ever conceiving without IVF.

+ Read more

Age

23

Treated

2016

Success with this Doc

No

Race

European

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 Fertility Medications

Diagnosis

Anovulation, PCOS, Tubal Blockage

10

Describe your experience with Reproductive Gynecology.

They are all.l very nice and helpful.

During treatment, did you feel like you were treated like a number or a human?

She is a wonderful doctor and I fully trust what she says. I think she is very knowledgeable and she explains things to me very well. She answers all my questions and treats me like a person not just a number. She really cares

Describe your experience with the nursing staff.

They are all very nice and helpful

How was your experience with Priya Maseelall?

Dr. Maseelall is a very nice doctor. She is very knowledgeable and kind. She explains things well and helps you understand everything. She gives you hope, even though sometimes it's not the path you want to take. I wish she didn't think IVF was our only option because we don't have the money for it.

What one piece of advice would you give a prospective patient of Priya Maseelall?

Being a paper and pen to take notes and make sure to ask a lot of questions because she will answer them and help you understand what's going on.

Describe the protocols Priya Maseelall used in your cycles and their degree of success.

I was diagnosed with PCOS in 2012 by my OB. I started seeing Dr.Maseelall in 2016, she had me do a HSG test and I was diagnosed with hydrosalpinx. My left tube was completely blocked and my right tube was partially blocked. I had surgery to remove my left and possible right tube last year. When they started the procedure they were unsure of the cause of the hydrosalpinx so they left my tubes as they are. She told us we only have a 1% chance of ever conceiving without IVF.

Describe the costs associated with your care under Priya Maseelall.

Most of the procedures are not covered by my insurance. It is $70 per visit and I've had ultrasounds, blood work, consultations which I have paid around $300 so far. It's going to be $8000 upfront for IVF which we are planning on doing in the future.

10

Doctor

Priya Maseelall

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Akron

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

– Read less

10

Age

29

Treated

2016

Success with this Doc

Yes

Treatment

2 IUI, 1 IVF

Diagnosis

Anovulation, Male Factor, PCOS

10

Dr. Maseelall [of Reproductive Gynecology] is the one doctor who I would recommend to anyone I know who is going through infertility. She was referred to me by a colleague who sung her praises. Infertility is heartbreaking and difficult for all involved. Priya keeps things honest and down to earth. You feel important. My husband and I felt like she kept us in the loop and listened to all our concerns. Overall, there really isn't anything I can complain about. She's a fantastic Doctor.

+ Read more

Age

29

Treated

2016

Success with this Doc

Yes

Race

Prefer not to answer

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 IUI, 1 IVF

Diagnosis

Anovulation, Male Factor, PCOS

10

During treatment, did you feel like you were treated like a number or a human?

She's a wonderful Doctor. She made me feel comfortable. I felt like our concerns were heard. She took the time to catch up with our personal lives each visit. She would remember conversations from the previous visit and ask how everything worked out. We left each appointment (even if it was not so great news) feeling good about our journey to becoming parents.

How was your experience with Priya Maseelall?

Dr. Maseelall is the one doctor who I would recommend to anyone I know who is going through infertility. She was referred to me by a colleague who sung her praises. Infertility is heartbreaking and difficult for all involved. Priya keeps things honest and down to earth. You feel important. My husband and I felt like she kept us in the loop and listened to all our concerns. Overall, there really isn't anything I can complain about. She's a fantastic Doctor.

What one piece of advice would you give a prospective patient of Priya Maseelall?

She is honest with you about your chances for procedures, be prepared to hear the truth.

10

Doctor

Priya Maseelall

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Akron

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

24 - 30

Treated

2009 - 2015

Success with this Doc

?

Treatment

3 IUI

Diagnosis

Anovulation, Endometriosis

7

Dr. Mooney was great... I felt more like a number when it came to the other doctors and some of the nurses.

+ Read more

Age

24 - 30

Treated

2009 - 2015

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI

Diagnosis

Anovulation, Endometriosis

7

During treatment, did you feel like you were treated like a number or a human?

Dr. Mooney was great. Took his time, never rushed through any exams/consultations. Heard when I was concerned and took action. I felt more like a number when it came to the other doctors and some of the nurses.

Describe your experience with the nursing staff.

There are a few who are wonderful and never make you feel stupid when you have questions or concerns. There are others who rush and seem annoyed with you.

How was your experience with Stephen Mooney?

He was great. Always took his time and never rushed. Made sure all my questions were answered. Always addressed my concerns.

What one piece of advice would you give a prospective patient of Stephen Mooney?

May have to wait to see him, but it's worth it because of the time he takes with you.

7

Doctor

Stephen Mooney

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

Reproductive Gynecology

Akron

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

52 - 53

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

2 IVF, Donor Eggs

Diagnosis

Recurrent Pregnancy Loss, Poor Egg Quality

10

Dr Maseelall is one-of-a-kind! She was always pleasant and took time to explain issues.

+ Read more

Age

52 - 53

Treated

2014 - 2015

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

2 IVF, Donor Eggs

Diagnosis

Recurrent Pregnancy Loss, Poor Egg Quality

10

During treatment, did you feel like you were treated like a number or a human?

Dr Maseelall is one-of-a-kind! She was always pleasant and took time to explain issues.

How was your experience with Priya Maseelall?

Simply the best experience I've ever had with a physician. I wish more could be like her. She is compassionate yet serious and was able to describe my infertility in an understandable manner for me and my spouse. We really valued her taking extra time when necessary and showing empathy for what we have been through with other doctors.

What one piece of advice would you give a prospective patient of Priya Maseelall?

Go see her first. She is busy and maybe a farther drive than Cleveland, but it was a much better experience.

10

Doctor

Priya Maseelall

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Akron

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

30 - 32

Treated

2014 - 2016

Success with this Doc

Yes

Treatment

11 Fertility Medications

Diagnosis

PCOS, Unexplained

9

The clinic [Reproductive Gynecology] is clean, updated and uses state of the art equipment. It is comfortable and efficient (however, Dr. Mooney is ALWAYS behind schedule)....The nursing staff is what makes this practice. I personally enjoyed dealing with them and they always helped to answer any questions I had. I appreciated their compassion and was very happy with them overall.

+ Read more

Age

30 - 32

Treated

2014 - 2016

Success with this Doc

Yes

Race

Latino

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

1st of 2 Docs

Treatment

11 Fertility Medications

Diagnosis

PCOS, Unexplained

9

Describe your experience with Reproductive Gynecology.

The clinic is clean, updated and uses state of the art equipment. It is comfortable and efficient (however, Dr. Mooney is ALWAYS behind schedule).

During treatment, did you feel like you were treated like a number or a human?

Dr. Mooney was great when I first met with him and then again once we actually got pregnant, but in-between, I felt that he was often times difficult to deal with because he didn't know how to handle my emotions (and let's face it, we are all super hormonal when we are on these treatments) and would sometimes yell and curse and get upset because of something I said or that his staff did. I felt that he took out his frustration on us from time to time, but ultimately, he did get me pregnant...

Describe your experience with the nursing staff.

The nursing staff is what makes this practice. I personally enjoyed dealing with them and they always helped to answer any questions I had. I appreciated their compassion and was very happy with them overall.

What specific things went wrong at this clinic?

Lost appointments

Provided conflicting information

How was your experience with Stephen Mooney?

Dr. Mooney is very down to earth. He really doesn't hold anything back and so you know when he is angry, when he is frustrated and when he is in a good mood. I felt that he dealt best with me when we were first consulting with him and then once we were pregnant. As treatments were going on, I often felt that I wasn't important enough for the time to answer my questions, he accused me of being overly emotional and too sensitive to the setbacks in my treatment and I felt more comfortable talking to one of the other doctors in the practice when I would see her. Overall, Dr. Mooney did what he set out to do, and I did get pregnant, but his bedside manner left something to be desired.

What one piece of advice would you give a prospective patient of Stephen Mooney?

Have a tough skin when you meet with him--understand that he will curse, he will be blunt, and he doesn't sugar-coat anything.

Describe the protocols Stephen Mooney used in your cycles and their degree of success.

I began seeing Dr. Mooney after a miscarriage and three failed attempts of Clomid with my OBGYN. He decided to to Clomid again, and I ended up taking it for 4 more months. In my opinion, this was not optimal and I was ready to try something different as the Clomid obviously wasn't working. From there, he did a laparoscopic exploratory surgery to check for endometriosis, scar tissue and other complications. This came back showing that everything was normal, so we began a course of Letrazole/Femara. The side effects with this were less than the Clomid, but I didn't ovulate as much. We did 3 months of this, adding IUI to the last cycle. When this didn't work either, we began to do injectable medications and did 2 rounds of IUI during that cycle as well. I did get pregnant with twins from this treatment.

Describe the costs associated with your care under Stephen Mooney.

The costs of any infertility treatment are high, but I was fortunate enough to have really good insurance, so despite being treated for over a year, I only spent about $1500 out of pocket.

7

Doctor

Stephen Mooney

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

Reproductive Gynecology

Canton

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

27 - 29

Treated

2014 - 2016

Success with this Doc

No

Treatment

3 IUI

Diagnosis

Unexplained

10

The canton office is usually behind on seeing patients so be prepared to wait a while. Overall its worth it.... The staff is very nice but they do not seem personable. They never really remember you which I think patients would feel more comfortable if they did.... Clomid was usually under $100 which my insurance did not cover. I also had the injection to help release my egg which was another $100 each month. IUI its self was around $700. All of which needs to paid up front.

+ Read more

Age

27 - 29

Treated

2014 - 2016

Success with this Doc

No

Race

Other

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI

Diagnosis

Unexplained

10

Describe your experience with Reproductive Gynecology.

The canton office is usually behind on seeing patients so be prepared to wait a while. Overall its worth it.

During treatment, did you feel like you were treated like a number or a human?

Dr. Mooney has always been very to the point with my husband and I . I however never felt like he was just trying to make money. I felt like he actually cared about us and wanted us to become parents. We had stopped trying for a while in 2015 after my mom passed away and we actually got pregnant on our own. It ended in miscarriage which I had to go to the ER for. Dr. Mooney was sadden by this and he almost had tears in his eyes.

Describe your experience with the nursing staff.

The staff is very nice but they do not seem personable. They never really remember you which I think patients would feel more comfortable if they did.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Stephen Mooney?

Dr. Mooney is very to the point with you. He tells you the plan of action and makes sure you and your partner are ok with it. He might run late almost all the time but he is worth it. I mentally have had to take breaks every 4-5 months and he encourages it. He tells me we will do whatever I am comfortable with. I wouldn't want to see anyone else.

What one piece of advice would you give a prospective patient of Stephen Mooney?

Never give up, Dr. Mooney is a very smart man. He will make it happen one day.

Describe the protocols Stephen Mooney used in your cycles and their degree of success.

I originally was on Clomid which did mature my follicles nicely . I did several rounds with timed intercourse. Timed intercourse was not a good route for my husband and I , we would fight all the time and it felt like a chore. Finally we switched to Clomid with IUI and we did 2 rounds with no success. On the last round of Clomid I didn't produce any follicles which was surprising since I do not have a medical condition. I was switched to Lutzerol mid cycle. It did grow two follicles so we did another IUI which also failed.

Describe the costs associated with your care under Stephen Mooney.

Clomid was usually under $100 which my insurance did not cover. I also had the injection to help release my egg which was another $100 each month. IUI its self was around $700. All of which needs to paid up front.

10

Doctor

Stephen Mooney

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Canton

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

39 - 41

Treated

2014 - 2016

Success with this Doc

?

Treatment

5 IUI, IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve

8

The strengths [of Repro Gyn - Westerville] are: the environment is modern and clean. Staff are pretty friendly and you're treated like a human being, not a number. They have an in-house LabCorp tech, so you don't have to go elsewhere for blood work and the lab tech is very good. Weaknesses: there's not much in terms of guarantee programs/refunds. Billing needs more transparency...

+ Read more

Age

39 - 41

Treated

2014 - 2016

Success with this Doc

?

Race

European

Income

—

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

5 IUI, IVF, Donor Eggs

Diagnosis

Diminished Ovarian Reserve

8

Describe your experience with Reproductive Gynecology.

The strengths are: the environment is modern and clean. Staff are pretty friendly and you're treated like a human being, not a number. They have an in-house LabCorp tech, so you don't have to go elsewhere for blood work and the lab tech is very good. Weaknesses: there's not much in terms of guarantee programs/refunds. Billing needs more transparency. When I've had money due, it wasn't an issue getting an itemized list of services (in bill form), when I had a positive balance on my account, it was like pulling teeth to get a list of documented services and expenses (in a legible form that wasn't in office codes). The drop off for semen samples is not more than a hallway leading to a window with a couple of chairs to the side and can be awkward if someone's waiting there and another person has to drop off, mainly due to cramped quarters.

During treatment, did you feel like you were treated like a number or a human?

I don't feel like a number because I am addressed by name and not my account information. The nurses and doctor are readily available to answer questions.

Describe your experience with your nurse.

Betheen takes care of the IVF patients and is readily available to answer questions. Email is quicker, but she generally gets back by the end of the day. Some times you need to ask more questions to get more thorough information. I assume she is busy and some times assumes you understand more than you might. She does respond and give more detail when asked for it.

What specific things went wrong at this clinic?

Lost or damaged samples

How was your experience with Akas Jain?

He's a thorough doctor, taking into consideration various scenarios and options. He's a little chatty at times, but seems genuinely concerned about patient's circumstances. He did all of my procedures except one appointment when he was sick and a partner, Dr. Nash, helped out and kept the appointment to keep us on schedule.

What one piece of advice would you give a prospective patient of Akas Jain?

My advice is the same for any fertility doctor, have them explain all procedures and outcomes in detail. Some times I feel like I'm missing bits and pieces of info that would help my understanding of the process.

Describe the protocols Akas Jain used in your cycles and their degree of success.

I had two IUI with clomid and follistim injections (and HcG trigger shot) that failed. Based on age and low reserve, donor egg was recommended. We had one full cycle a year ago, but embryos were low quality, transfer was a negative, and extra embryos weren't good enough to freeze. Second donor cycle was cancelled before transfer when donor wasn't responding to the drugs as well as hoped. Donors 3-4 were tested, but didn't meet the requirements. Donor 5 was a good candidate, but had to back out due to an injury. Donor 6 was successful in that we got 12 quality embryos to freeze and are now awaiting a transfer. During the first donor egg cycle I was synced to donor, so I had prenatal vitamins and folbic tablet, birth control pills, then lupron, estrogen, and eventually progesterone shots. There were some meds taken around time of transfer, such as antibiotics as prep. This current cycle I am not syncing to the donor's cycle, so there is no lupron, but the rest of the meds are pretty similar, except this time I have an additional thyroid med due to low TSH.

Describe the costs associated with your care under Akas Jain.

This is an estimate... about $22k total for a cycle: donor drugs, egg retrieval, embryology, and transfer (no freezing). Freezing embryos for my second cycle was $1k extra. Donor drugs are around $3-3500 of that $22k. My drug costs have ranged from $500-750 per cycle and not part of the $22k. IUIs were $500 and extra for the drugs (clomid was ~$25, can't remember how much follistim and HcG chot were).

8

Doctor

Akas Jain

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

Reproductive Gynecology

Westerville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

30 - 31

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

1 IUI, 1 IVF

Diagnosis

Unexplained

10

We were supposed to be fully out of pocket for our testing and treatments per our insurance. However, Dr Nash's office [Reproductive Gynecology in Westerville] submitted all invoices to our insurance anyway and we actually ended up saving about $3,000 because of it...The nursing staff was very efficient and polite. They were very personable and easy to talk to...I was extremely impressed that at no point during my treatment did I ever have an appointment with any other doctor, or a nurse practitioner as some clinics do. Dr Nash was the only person to treat me, and he was great at what he did.

+ Read more

Age

30 - 31

Treated

2014 - 2015

Success with this Doc

Yes

Race

Other

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IUI, 1 IVF

Diagnosis

Unexplained

10

Describe your experience with Reproductive Gynecology.

The clinic is very clean, very welcoming and the onsite blood draws are amazingly convenient.

During treatment, did you feel like you were treated like a number or a human?

Dr Nash never failed to answer every question I had in very clear terms. He also listened to me when I told him I felt the timeline of the treatment should be modified. I was extremely impressed that at no point during my treatment did I ever have an appointment with any other doctor, or a nurse practitioner as some clinics do. Dr Nash was the only person to treat me, and he was great at what he did.

Describe your experience with the nursing staff.

The nursing staff was very efficient and polite. They were very personable and easy to talk to.

How was your experience with David Nash?

Dr Nash was a wonderful doctor to partner with in our infertility journey. He explained all aspects of our treatment thoroughly, and was open to questions about anything, at any point in time. I always felt confident that Dr Nash had the same goal in mind that we did, to have a successful pregnancy as soon as possible with the least intervention possible. I never felt that he pushed any treatments or tests that were not necessary. He showed us all options and allowed us to make our own decisions.

What one piece of advice would you give a prospective patient of David Nash?

Know going in that he is very straight forward and to the point. There will not be any "fluff" to your visits or consultations.

Describe the protocols David Nash used in your cycles and their degree of success.

Dr Nash had me go through a few rounds of blood testing on different days of my cycle for different hormones. He had my husband perform 2 semen analysis, and performed a saline ultrasound on me. From this we were given a diagnosis and a recommendation that IUI may produce results at a slightly higher likelihood than naturally, and IVF at a 50% greater chance the naturally. He also recommended a laproscopy for me, and a repair to a slight uterine defect that had a small chance of affecting outcome of a pregnancy. We chose to try one IUI before any surgeries, and he was the doctor who performed that procedure. Ultimately that first IUI brought us success.

Describe the costs associated with your care under David Nash.

We were supposed to be fully out of pocket for our testing and treatments per our insurance. However, Dr Nash's office submitted all invoices to our insurance anyway and we actually ended up saving about $3,000 because of it.

10

Doctor

David Nash

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Westerville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

28 - 30

Treated

2014 - 2016

Success with this Doc

?

Treatment

7 IUI, 1 IVF

Diagnosis

Endometriosis, Unexplained

10

Always be prepared to wait [at Reproductive Gyn]...They're great with giving specific details on what you need to do or what you can expect and everyone is always extremely compassionate and friendly, from the nurses to the receptionist staff to the embryologists...[Nurse] Betheen is fantastic. All of the nurses are very accessible via email and I love that...IVF is $8000. ICSI is $1500. PGS testing is $4500. Embryo freezing is $1000. IUIs are $500...

+ Read more

Age

28 - 30

Treated

2014 - 2016

Success with this Doc

?

Race

European

Income

$200K - $499K

Occupation

Business Executive

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

7 IUI, 1 IVF

Diagnosis

Endometriosis, Unexplained

10

Describe your experience with Reproductive Gynecology.

Always be prepared to wait. We've waited as little as 5 minutes or as long as 45. It just depends on how many people they are seeing at the same time. They're great with giving specific details on what you need to do or what you can expect and everyone is always extremely compassionate and friendly, from the nurses to the receptionist staff to the embryologists.

During treatment, did you feel like you were treated like a number or a human?

I did some IUIs and medicated timed intercourse cycled with him and during that time I felt like a number. I couldn't get answers to the questions that I had. However, when I went through the IVF process with him I felt like he put much more energy and care into my treatment plans.

Describe your experience with your nurse.

Betheen is fantastic. All of the nurses are very accessible via email and I love that. The one complaint that I have is that Betheen saw me through the first cycle, but then after that I was assigned to a new nurse (Angela- who I also liked) and then the next cycle, I was given a nurse that I had never met. I don't even know her name. She seemed new and not extremely knowledgeable yet. I have continued to email Angela if I have questions.

How was your experience with Akas Jain?

He has wonderful bedside manner and is so kind. However, sometimes I feel like he sugarcoats things a little too much in order to make me feel like things are going to work out. There are times when I wish he would just be blunt about my chances so I can set my expectations. He is always willing to answer all of my questions, but I sometimes feel bad keeping him because he seems so busy.

What one piece of advice would you give a prospective patient of Akas Jain?

Ask questions. Do a lot of research and be prepared with a list of questions at each visit. He won't dig incredibly deep about certain situations (i.e. short cycles or endometriosis concerns) unless you ask him to.

Describe the protocols Akas Jain used in your cycles and their degree of success.

IUI and timed intercourse cycles were done with Letrozole or Clomid and an HCG trigger shot. IVF was an antagonist protocol- birth control, Follistim, Menopur, Cetrotide, an HCG trigger shot, then progesterone in oil and Estrace leading up to a fresh transfer. My first attempt at a frozen transfer (it was cancelled due to lack of lining thickness) was done with Letrozole. The next frozen transfer he prescribed Tamoxifen to help build my lining, then an HCG trigger shot, progesterone in oil, and Estrace. I am currently in the two week wait after that FET. I have had all negative results up until now- no pregnancies. Tamoxifen did help to build my lining substantially.

Small clinic [Reproductive Gynecology] so faces are familiar. Site is beautiful. Wait times can be long but understandable with unpredictable components of treatment cycles...Lynn was always my favorite. She always kept a positive attitude and helped me get back to my own provider after a bad visit with a partner...I think IUI is around $500. My insurance covered my visits and ultrasounds. My meds were purchased from a pharmacy recommended by the clinic.

+ Read more

Age

35 - 36

Treated

2014 - 2015

Success with this Doc

Yes

Race

Ashkenazi Jewish

Income

$200K - $499K

Occupation

Doctor

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

10 IUI

Diagnosis

Anovulation, PCOS

10

Describe your experience with Reproductive Gynecology.

Small clinic so faces are familiar. Site is beautiful. Wait times can be long but understandable with unpredictable components of treatment cycles.

During treatment, did you feel like you were treated like a number or a human?

Dr. Jain gave me his cellphone number to call if I needed. He also texted to check in on me after I had transitioned back to my OB during my pregnancy.

Describe your experience with the nursing staff.

Lynn was always my favorite. She always kept a positive attitude and helped me get back to my own provider after a bad visit with a partner.

How was your experience with Akas Jain?

Dr. Jain was honest with me and presented information at a level that was appropriate for me. He was patient with my questions/concerns/preferences. I never felt rushed or like a bother. He was gentle with his exams and procedures. My husband was also confident and reassured by his knowledge and experience. We wouldn't hesitate to go back to him.

What one piece of advice would you give a prospective patient of Akas Jain?

Wait times can be long, but his knowledge, compassion and expertise are worth it.

Describe the protocols Akas Jain used in your cycles and their degree of success.

I had a few follistim plus IUI cycles while I was still breastfeeding. Every time I got great follicles, but never conceived. I had overstimulation with one combined follistim and clomid cycle, which I had to abandon due to risk for high order of multiples. I had a couple follistim plus Femara cycles where I again got good looking follicles but never conceived. Eventually I got pregnant in an off cycle as we were exploring the option of IVF. This is similar to the course I took in getting pregnant during an off cycle with my first child while I was seeing a different doctor in the same clinic. I had 7 failed treatment trials prior to each of my pregnancies.

Describe the costs associated with your care under Akas Jain.

I think IUI is around $500. My insurance covered my visits and ultrasounds. My meds were purchased from a pharmacy recommended by the clinic.

I just think the staff [at Repro Gyn] there was okay. Nobody really went out of the way to assist you and oftentimes I felt that I was a bother and putting the staff out...The office has claimed to have passed on results when they in fact haven't on numerous occasions. In addition, there were multiple times when they would argue with me that something wasn't a certain way and then would turn around a week or two and agree with me. It was very frustrating to feel like I was on a roller coaster of inconsistency.

The office itself is nice and there are some staff and doctors that are easy to deal with but you really have to push for information and ask a lot of questions in order to make sure you're doing what you're supposed to.

During treatment, did you feel like you were treated like a number or a human?

While Dr. Nash came highly recommended to my from another physician, I was not happy with him. He was very matter of fact which some people may like and I found he had zero compassion and most things he said went over my head. When I asked questions about the treatment I was made to feel inferior or like my questions were absurd. Dr. Nash also set expectations very low as to how well my treatment would work.

Describe your experience with the nursing staff.

I just think the staff there was okay. Nobody really went out of the way to assist you and oftentimes I felt that I was a bother and putting the staff out.

What specific things went wrong at this clinic?

Lost appointments

Failed to call with results

Lost results

Failed to convey critical information

Canceled a cycle due to clinic error

How was your experience with David Nash?

While Dr. Nash is a good doctor and considered to be one of the best in our area, I personally did not like working with him. I would gladly go back and see some other doctors in his practice but not him.

What one piece of advice would you give a prospective patient of David Nash?

Dr. Nash is a very black and white type of person. There is not a lot of gray area and if there is something that you want, you will have to really push and advocate for yourself.

Describe the protocols David Nash used in your cycles and their degree of success.

Dr. Nash found that I had subclinical hypothyroidism and put me on synthroid. We decided to have a exploratory laproscopy prior to starting treatment and found I was already pregnant so it was canceled. Pregnancy turned out to be an ectopic and was conceived naturally but ended with the laproscopy anyway. Next we tried Femara with IUI with which turned out to be a chemical or early miscarriage. The office insisted I wasn't pregnant and pushed me straight into the next IUI but then had to cancel it because it turned out there was in fact hcg in my system and this was after starting the process. We left the clinic after that.

I had problems with the clinic [Reproductive Gynecology] sending the proper documents to my insurance provider. Also, they missed crediting my account with payments and they charged my insurance for office visits during my IVF cycle that were supposed to be included in my fees (Already paid for upfront) and then when confronted about a possible refund they said the extra fees went to a balance prior to IVF that I wasn't aware of...My spouse and I had to go to an IVF training class but it was handled by another doctor. Majority of all my IVF visits and retrieval were handled by another doctor at the office.

I would not recommend this clinic. At the time I did IVF there was no guarantee and now they have a guarantee program. Plus, Dr Nash told me I would never qualify for a guarantee program because the "house" always wins. That statement alone proves this clinic preys on the despair couples go through trying to get pregnant. Dr. Akain (might be incorrectly spelling) is the only doctor I would recommend others to use. He handled almost all my procedures and IVF but I felt he was only following Dr Nash's notes verses him handling my care. Also, for new patients - due your research. Make sure the doctor is giving you best case and worst case scenario. Also, some of the office staff and nurses were rude and made you feel dumb for asking for more clarification. If any staff member makes you feel that way find another office that treats you right. My opinion might be biased because I left without any success. I know if I left pregnant I would probably have a more positive outlook. But after my negative blood test they didn't have any options but adoption or donor. They left it to me to make a decision.

During treatment, did you feel like you were treated like a number or a human?

Some of the nurses were not very friendly and while Dr. Nash showed some empathy, nothing felt specialized to my needs. Everything felt routine, from start to finish during my time I never felt they solved my infertility issues and gave me fake hope.

Describe your experience with your nurse.

Bethleen was the IVF nurse. She had printed calendars with medication and directions for me and my understanding had them for each patient. But at times things felt rushed. For my other procedures there was no assigned nurse. Some of the other nursing staff were nice and others were rude and short - Chanel wasn't very compassionate. The medical assistant that took blood samples was very nice and sincerely. The front office staff was normally polite but at times they'd have private conversations leaving clients waiting in lounge area because they didn't feel like greeting them.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Lost paperwork

Failed to send your chart to another clinic

How was your experience with David Nash?

Dr Nash only works in the Westerville office two days a week, when I was a patient there. So if your schedule doesn't match you'll have to see another doctor and I didn't feel connected to him due to this. He was calm and compassionate but when I would become upset (cry) he'd want me to collect myself before leaving and entering the waiting room. I didn't like this because the office only showed one side to treatment. He gave me a false hope of success. I was told I'd have only a 1% chance of natural pregnancy and a 50-60% chance with IVF with ICSI. After the failed IVF he said my chances dropped to 30% and I'd have better success with donor eggs. I felt cheated out of money and hope. I should have been told more about donor eggs and higher chances than taking my money.

What one piece of advice would you give a prospective patient of David Nash?

Unless your schedule and cycle match to his schedule don't expect him to be at every appointment.

Describe the protocols David Nash used in your cycles and their degree of success.

Due to my failed IUI attempts I was told IVF with ICSI was my best chance. I went on birth control then high doses of injectables including progesterone shots. I was told this was almost normal protocol except due to egg equality was taking some higher doses to simulate my ovaries. I was told about overstimulated ovaries and signs. My spouse and I had to go to an IVF training class but it was handled by another doctor. Majority of all my IVF visits and retrieval were handled by another doctor at the office.

Describe the costs associated with your care under David Nash.

IUI $500 with HCG shot ($50). Two IUI's $750 plus HCG (extra). One cycle of IVF (self pay) $7500. ICSI $1500, IVF meds (majority came thru Walgreens specialty store, I think I paid $4500 in total), storing embryos was $500 and $475/year there after. (Disclaimer numbers might be slightly off due to memory as this was 4 yrs ago). Laparoscopy to remove endometriosis cost me $3500 out of pocket after insurance. Typical office visits were around $300 after insurance. Saline ultrasound bill was around $500 after insurance.

2

Doctor

David Nash

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

1

Clinic

Reproductive Gynecology

Westerville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

6

Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Treatment

5 IUI

Diagnosis

PCOS, Unexplained

6

The clinic [Repro Gyn] is beautiful and well kept. It is a happy atmosphere for not happy appointments. Not ideal to be located right next to a pediatrician office as that is an emotional struggle as a patient...[Nursing staff] They seemed to be organized and on top of things but seemed to get frustrated if questions were asked or further explanation needed. Some were more personable than others but again they didn't seem to care personally....

+ Read more

Age

28 - 29

Treated

2015 - 2016

Success with this Doc

No

Race

Other

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

4th of 5 Docs

Treatment

5 IUI

Diagnosis

PCOS, Unexplained

6

Describe your experience with Reproductive Gynecology.

The clinic is beautiful and well kept. It is a happy atmosphere for not happy appointments. Not ideal to be located right next to a pediatrician office as that is an emotional struggle as a patient.

During treatment, did you feel like you were treated like a number or a human?

While Dr Jain was personable I didn't feel like he emotionally understood my situation m. I felt like I was in need of answers and deeper understanding that I never received. Everything was very surface level.

Describe your experience with the nursing staff.

They seemed to be organized and on top of things but seemed to get frustrated if questions were asked or further explanation needed. Some were more personable than others but again they didn't seem to care personally.

How was your experience with Akas Jain?

I felt like Dr. Jain knew what he was doing but did at times feel like a number and not a patient. He was friendly and easy going but didn't seem to connect with me on a deeper level which was hard when you are emotionally, physically and even financially being drained. It's hard to pay so much money and still not end up with your ultimate goal.

What one piece of advice would you give a prospective patient of Akas Jain?

Ask questions if you have them st your appointment.

Describe the protocols Akas Jain used in your cycles and their degree of success.

I tried femara several cycles with timed intercourse without success. I then added 3 IUI cycles without success and also Clomid.

Describe the costs associated with your care under Akas Jain.

$175 for ultrasound visits
$400 IUI
$90 trigger shot

5

Doctor

Akas Jain

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

6

Clinic

Reproductive Gynecology

Westerville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

25 - 26

Treated

2013 - 2014

Success with this Doc

Yes

Treatment

4 IUI, 1 IVF

Diagnosis

Anovulation, Male Factor, PCOS

10

[Reproductive Gynecology] a smaller practice of about 5 doctors and 4-5 nurses with two locations....Betheen was great about communication and organization. She was also very compassionate and always made us feel like we were people and not a number.

+ Read more

Age

25 - 26

Treated

2013 - 2014

Success with this Doc

Yes

Race

Prefer not to answer

Income

$50K - $99K

Occupation

Sales Representative

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

4 IUI, 1 IVF

Diagnosis

Anovulation, Male Factor, PCOS

10

Describe your experience with Reproductive Gynecology.

It's a smaller practice of about 5 doctors and 4-5 nurses with two locations.

During treatment, did you feel like you were treated like a number or a human?

Dr. Maseelall was very compassionate during the whole process, especially during our loss. She also listened to us and our opinions.

Describe your experience with your nurse.

Betheen was great about communication and organization. She was also very compassionate and always made us feel like we were people and not a number.

How was your experience with Priya Maseelall?

She was great at listening to our opinions and discussing all treatment options and possible risks. She also kept us well informed about what was going on, what to expect, and if anything needed to be adjusted along the way. We definitely felt well cared for and trusted her completely.

What one piece of advice would you give a prospective patient of Priya Maseelall?

Research ahead of time so that you're well informed and can talk candidly.

Describe the protocols Priya Maseelall used in your cycles and their degree of success.

We did an antagonist protocol the first fresh cycle but that cycle was cancelled due to poor stimulation results. Although I have PCOS and a high antral follicle count, but body reacts differently. For the second fresh cycle (which led to our twins), we switched protocols (lupron) and upped the dosage of the gonal f and menopur. Our first transfer from that retrieval ended in a chemical pregnancy and a subsequent FET resulted in our twins.

10

Doctor

Priya Maseelall

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Reproductive Gynecology

Westerville

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

?

Treatment

1 IUI

Diagnosis

Anovulation, PCOS

10

Very upscale clinic [Repro Gyn - Westerville] with modern decor. Comfortable. Enough waiting space unless it is a very busy day. Separate entrance and small waiting area for andrology (you don't have to parade through the waiting room with a cup of semen)...Nurses always respond same day to phone calls. Very accommodating for appointment times, able to answer basic questions about treatment. They seem to have a lot on their plate but are always kind.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IUI

Diagnosis

Anovulation, PCOS

10

Describe your experience with Reproductive Gynecology.

Very upscale clinic with modern decor. Comfortable. Enough waiting space unless it is a very busy day. Separate entrance and small waiting area for andrology (you don't have to parade through the waiting room with a cup of semen).

During treatment, did you feel like you were treated like a number or a human?

My treatment was tailored to me and how my body responded each step of the way.

Describe your experience with the nursing staff.

Nurses always respond same day to phone calls. Very accommodating for appointment times, able to answer basic questions about treatment. They seem to have a lot on their plate but are always kind.

How was your experience with Akas Jain?

Overall, I've had a very positive experience with Dr. Jain. I feel that he genuinely cares about me and being cautious but aggressive with treatment. I have complete confidence in his judgement and plan of treatment. The only shortcoming is that he seems rushed most of the time. It feels like he wants to get in and out. Questions need to be asked quickly.

What one piece of advice would you give a prospective patient of Akas Jain?

Ask questions throughout the office visit, do no wait until the end.

Describe the protocols Akas Jain used in your cycles and their degree of success.