Delivery Information

Fast Free Delivery within Mainland England and Wales Only.Extra charges will apply to Scottish Highlands and Islands.In some cases we can even deliver outside the mainland e.g. Channel Isles and arrange the VAT element for you. In all instances please contact us today for a personalised quote.

Delivery PeriodDelivery will typically be made within 28working days (Coloured Frames 6 - 8 weeks) but may be extended during busy times of the year. For larger products, the carrier will call and book in a convenient delivery date. For other products, a delivery date will be provided by email from the carrier, which will include a link to allow tracking online.

Vehicles We UseItems will be delivered on larger lorries which can get to most places it's typically, a 15 ton lorry which is about the size of a dustbin lorry, this will depend on the item that is being delivered and should you have any concerns with restricted access to your property we ask you to contact us prior to placing an order.

Unloading Of Your DeliveryDue to the nature of this product, delivery will be made to the front of the property to the nearest location. Our drivers will not carry these items inside your home or back garden. When the item is delivered on a pallet, the pallet and packaging are non-returnable. Goods can only be manoeuvred on a flat and level surface (i.e. not a gravel driveway) by a pallet truck. On some occasions the driver will split the package to assist with manoeuvring of the item. Once you are happy, we will ask you to check the condition of the goods and sign for the delivery.

Elite Greenhouse Information
Please Note: Some retailers offer non-genuine copies of Elite greenhouse frames or Elite frames along with non-genuine glazing, bases, powder coating, staging and accessories. When purchasing from GardenSite, you are buying 100% genuine and official Elite products including the frame, glazing and accessories. All painted frames are protectively wrapped; all bases are aluminium; all fittings are stainless steel and only high tensile bolts are used.

Can we get there with this vehicle?

High: 11ft 4ins Long: 30ft Wide: 8ft 6ins

Class II 15 ton

If the answer is no, an alternative address and meeting place must be arranged before the greenhouse is scheduled for delivery. We are unable to carry goods through a house, because of the risk of damage to both people and property. The driver cannot be expected to walk more than approximately 50 yards. You do not need to be home to accept delivery, if there is somewhere safe for the driver to leave the goods– he will. Driver Instructions (eg, leave down the side of the house)

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