Bank’s Customers, borrowers, depositors and members of general public are requested to forward their complaints/issues against the Bank, if any, to the above officer for their redressal. The Chief Grievance Redressal Officer would take all necessary steps to redress and resolve the grievance/issue, preferably within a period of 30 days.

National Housing Bank values suggestions for improvement in its Grievance Redressal arrangement.’

After exhausting the above machinery / channels, if the customer is not satisfied, he/she may write to Executive Director and/or Chairman & Managing Director of the Bank: