Netflix’s reputation has improved after it was damaged last year when the company mishandled a price increase and attempt to spin off its DVD business, according to a new survey measuring consumer satisfaction.

The streaming service got a slightly higher score than it received at the end of last year on the annual Top 100 E-Tail Satisfaction Index put together by analytics company Forsee, according to CNNMoney.

At the end of last year, Netflix got a 79. Now its score is 81. Both of these are down from the 85 and 87 the company received last year and the year before.

Forsee president and CEO Larry Freed attributed Netflix’s lower score to the company still “paying the price of its PR fiasco last year.”

“Once the darling of the e-commerce world in terms of customer satisfaction, Netflix clearly has a lot more ground to make up,” Freed wrote. “What remains to be seen is whether this small increase of two points is the result of successful efforts to satisfy customers, or whether so many customers have jumped ship that only the most satisfied remain. Only time will tell.”

Amazon topped the list with a score of 89, and Apple got an 85, up from the 80 it received last year.