This national refrigeration company provide service, maintenance, installation and project management to clients who vary from retail to commercial and corporate fields.

Covering over 900 sites across the UK they can offer stability and security to their employees as well as a clear career progression for those who want it

In return for your dedication and hard work in this position you will receive the following benefits;

- A salary of £30,000-£36,000 + vehicle + OT- Opportunityfor overtime- Career progression- Getting to work for a prestigious company- 25 days holiday plus bank holidays

Desk Engineer main duties include;

- Reducing call volumes by providing solutions at first escalation- Resolving refrigeration and system issues for clients- Liaising with customers on daily basis, providing excellent customer service- Analysing data against raised calls for predictable faults- Identifying poor performing sites and implement plan for improvement by analysing data- Provide technical support to engineers- Ensuring all KPI's and SLA's are met- Understand projects timetable and on-going site works to enable any effective utilisation of engineering resource- Identify revised spare parts requirements from emerging trends in fault types- Audit work carried out by engineers to ensure jobs are completed correctly and effectively- Conduct Desktop audit for PPM works- Keeping an accurate record of historical data on the system- Maintain the tracking report which will identify equipment history and trends- Provide effective supervisory, data and technical support to account managers