Xoom Money Transfer
4+

Send money abroad

iPhone Screenshots

Description

We get it. You want to send money to friends and family around the world, quickly and conveniently. That’s why PayPal brings you Xoom.

Xoom is a fast and secure way to send money directly to banks and cash pick up locations abroad. You can even reload phones and pay utility bills in other countries right from your mobile device.

We give you the power to move your money amazingly fast.

Send money abroad fastSend money from your phone directly to banks, cash pick up locations, and even cash delivery services around the world.

Send it again even fasterWant to send money to the same person again? After the first time, simply slide to resend in seconds -- no need to fill in their recipient information all over again.

Reload phones instantlyAdd minutes instantly to prepaid phones of your friends and family in other countries.

Get text updates and access to helpNever worry about the status of your transactions with text updates and access to real human customer support in multiple languages.

LEGAL

Limits and fees on transactions vary based on type of transaction including transaction history, payout location, payment instrument, and delivery method.

What’s New

Version History

iOS 6.3.1

Nov 28, 2018

Thanks to your feedback, we’re always making improvements to the Xoom app experience.

iOS 6.3

Nov 8, 2018

Thanks to your feedback, we’re always making improvements to the Xoom app experience.

We've updated the app for a quicker, more responsive experience overall.

- Now, with a few simple questions, Xoom may ask you to confirm your information right within the app.

iOS 6.2

Sep 13, 2018

Thanks to your feedback, we’re always making improvements to the Xoom app experience.- Check out the all-new look. Xoom goes from green to the iconic PayPal blue. Everything else about sending money remains as fast, secure, and easy as it ever was with the Xoom app.

iOS 6.1

Jul 30, 2018

A better and more exciting app experience!

- You can now use your PayPal account to access Xoom directly from the app. This will allow you to use your PayPal banks and cards in Xoom. Also, if it’s your first time using Xoom, your profile information will be imported from PayPal, allowing you to transact even faster!

iOS 6.0

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.4.2

Apr 23, 2018

- Behind-the-scenes improvements

iOS 5.4.1

Feb 12, 2018

A better and more exciting app experience!

-Behind-the-scenes improvements

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.4

Jan 18, 2018

A better and more exciting app experience!

-You can now view your full transaction history in the "Activity" tab-Behind-the-scenes improvements

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.3

Dec 13, 2017

A better and more exciting app experience!

- Visual design improvements for iOS 11 and iPhone X

- Behind-the-scenes improvements

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.2.3

Nov 2, 2017

A better and more exciting app experience!

- Visual design improvements for iOS 11 and iPhone X

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.2.2

Oct 20, 2017

A better and more exciting app experience!

- You can get instant SMS updates of your money transfer, bill payment, and mobile reloads made with the Xoom mobile app

- You can now view Transaction Timeline details for each money transfer within the app

- User experience and design updates

- A bug fix to address some customers being unable to connect to Xoom on the Review screen

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.2.1

Oct 18, 2017

A better and more exciting app experience!

- You can get instant SMS updates of your money transfer, bill payment, and mobile reloads made with the Xoom mobile app

- You can now view Transaction Timeline details for each money transfer within the app

- User experience and design updates

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.2

Oct 17, 2017

A better and more exciting app experience!

- You can get instant SMS updates of your money transfer, bill payment, and mobile reloads made with the Xoom mobile app

- You can now view Transaction Timeline details for each money transfer within the app

- User experience and design updates

Enjoy these features on the app and send us your feedback to product.feedback@xoom.com. We look forward to your suggestions and ideas.

iOS 5.1.2

Sep 18, 2017

Behind-the-scenes improvements

iOS 5.1.1

Sep 1, 2017

Behind-the-scenes improvements

iOS 5.1

Aug 15, 2017

Behind-the-scenes improvements

iOS 5.0.3

Jun 19, 2017

Behind-the-scenes improvements

iOS 5.0.2

May 30, 2017

Behind-the-scenes improvements

iOS 5.0.1

May 25, 2017

Behind-the-scenes improvements

iOS 5.0

May 4, 2017

A better and more exciting app experience!

- User experience and design updates

Enjoy these features on the app and send us your feedback. We look forward to your suggestions and ideas.

iOS 4.6.1

Mar 1, 2017

Easily fulfill money requests (and more)!

Now family and friends can request money, mobile reloads, or bill payments using Xoom’s website. They enter their own information, so it’s more accurate and easier for you.

We relay the details to you. You can accept or decline requests with just a few taps.

- Get request notifications in the app - See full request details - Easily accept or decline requests

iOS 4.6

Feb 9, 2017

Easily fulfill money requests (and more)!

Now family and friends can request money, mobile reloads, or bill payments using Xoom’s website. They enter their own information, so it’s more accurate and easier for you.

We relay the details to you. You can accept or decline requests with just a few taps.

- Get request notifications in the app - See full request details - Easily accept or decline requests

iOS 4.5.1

Dec 21, 2016

Easily fulfill money requests (and more)!

Now family and friends can request money, mobile reloads, or bill payments using Xoom’s website. They enter their own information, so it’s more accurate and easier for you.

We relay the details to you. You can accept or decline requests with just a few taps.

- Get request notifications in the app - See full request details - Easily accept or decline requests

iOS 4.5

Dec 19, 2016

Easily fulfill money requests (and more)!

Now family and friends can request money, mobile reloads, or bill payments using Xoom’s website. They enter their own information, so it’s more accurate and easier for you.

We relay the details to you. You can accept or decline requests with just a few taps.

- Get request notifications in the app - See full request details - Easily accept or decline requests

Nov 28, 2018

Version iOS 6.3.1

Thanks to your feedback, we’re always making improvements to the Xoom app experience.

Ratings and Reviews

4.8 out of 5

332.3K Ratings

332.3K Ratings

Dee9974
,07/14/2018

Scary Business Practice

Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!

Dee9974
,07/14/2018

Scary Business Practice

Used Xoom a couple of times successfully. I Had to reset my password and it warned me that if i forced a reset it would have to delete all my saved bank accounts. Good security practice which I’m fine with so i went ahead with it. Then when i was processing a transfer I entered my bank account and it returned an error stating that this account already existed.. I tried my debit card and received same message. but I thought that it deleted all my previously saved accounts? I didn’t get an option to use a saved account. Called customer service and the person very briefly told me that they could. It delete my accounts in the backend and there was no way for me to try to use them so there is nothing they can do and that the only option was for me to use another account. I explained that those were my only two accounts checking and debit and that I don’t have a different account to use. Normally people just have one checking account. His answer bluntly was “sorry there is nothing we can do”. He pretty much told me that I have to go do business with someone else. Needless to say I created an account with Remitfy and worked perfectly as advertised. cheaper fees also. Now I need to figure out how to get Xoom to delete my accounts from their systems. It’s scary to know that they keep everyone’s accounts in their databases permanently and their systems is so messed up that their customer service is telling people that they can’t erase them!!

Cacaroto_170481
,02/15/2018

Painful to resolve issues, really frustrating solution

Let’s start with the obvious, xoom came to offer cheaper cost while transferring money internationally. While is true they cost a bit less, I would say I have wasted way more (through wasting my time) in an attempt to save few bucks by using their service, unfortunately so far unsuccessfully and I will not try anymore - not worth it.

I have tried to use the service 4 times and I always got the transfer cancelled. When I asked for a reason I always got the answer that I should check the beneficiary name, address or bank account number. I called customer service and overall experience was horrible - not a single person who can provide you with a clear reason why the transaction was rejected. Simply answers like: “Our partner has rejected the transaction, please verify the account with your bank and make another transaction”.. Totally useless and they never give you a proper answer from the recipient bank clearly stating whether is them rejecting the money or simply “Xoom partner” - who you can’t know who is because you can’t call them directly - doesn’t know what they are doing.

I wouldn’t recommend this solution to anybody.

Cacaroto_170481
,02/15/2018

Painful to resolve issues, really frustrating solution

Let’s start with the obvious, xoom came to offer cheaper cost while transferring money internationally. While is true they cost a bit less, I would say I have wasted way more (through wasting my time) in an attempt to save few bucks by using their service, unfortunately so far unsuccessfully and I will not try anymore - not worth it.

I have tried to use the service 4 times and I always got the transfer cancelled. When I asked for a reason I always got the answer that I should check the beneficiary name, address or bank account number. I called customer service and overall experience was horrible - not a single person who can provide you with a clear reason why the transaction was rejected. Simply answers like: “Our partner has rejected the transaction, please verify the account with your bank and make another transaction”.. Totally useless and they never give you a proper answer from the recipient bank clearly stating whether is them rejecting the money or simply “Xoom partner” - who you can’t know who is because you can’t call them directly - doesn’t know what they are doing.

I wouldn’t recommend this solution to anybody.

Shaju S
,12/20/2017

Switching due to bad rates and bad customer service

Switching to Remitly: Couple of weeks back, I had been getting better rates on higher dollar amounts on Xoom ($10, $400, $1000, $2900 had different rates). Since yesterday, the rate is fixed for any dollar amount (where did my better rates go). When I called in customer care, the guy wasted my 40 minutes explaining how global exchange rates work, how rates wont change with dollar amount, etc. I asked him to check my transaction history to see the rate difference I received earlier for a $10 and $1000 transaction. He said he was surprised by this unusual phenomenon (he was not aware of such thing until I told him - you need better training) and said dollar rate is fixed based on locked-in rate (and then he went about explaining locked-in rate). He went back into explaining me how global exchange rates work. For 40 minutes, I did not receive my answer. Annoyed, I hung up saying I am not getting a proper explanation for an issue, I am being lectured on global rates (when that is clearly irrelevant to the current issue), and I am not getting the old incentives I used to get on rates for higher dollar amounts. Why should I stick around with Xoom?

Shaju S
,12/20/2017

Switching due to bad rates and bad customer service

Switching to Remitly: Couple of weeks back, I had been getting better rates on higher dollar amounts on Xoom ($10, $400, $1000, $2900 had different rates). Since yesterday, the rate is fixed for any dollar amount (where did my better rates go). When I called in customer care, the guy wasted my 40 minutes explaining how global exchange rates work, how rates wont change with dollar amount, etc. I asked him to check my transaction history to see the rate difference I received earlier for a $10 and $1000 transaction. He said he was surprised by this unusual phenomenon (he was not aware of such thing until I told him - you need better training) and said dollar rate is fixed based on locked-in rate (and then he went about explaining locked-in rate). He went back into explaining me how global exchange rates work. For 40 minutes, I did not receive my answer. Annoyed, I hung up saying I am not getting a proper explanation for an issue, I am being lectured on global rates (when that is clearly irrelevant to the current issue), and I am not getting the old incentives I used to get on rates for higher dollar amounts. Why should I stick around with Xoom?