Glossary

What's an address for service

Your address for service is the address to which we’ll send statutory notices and other important documents. It’s included in the provider’s statement of purpose, which must be kept up to date.

Why do we need one?

We’re required by law to send a statutory notice to a specific address supplied by you when we:

respond to applications in relation to registration.

want to warn a provider or manager that they're not complying with requirements.

want to take certain kinds of enforcement action.

These statutory notices include our proposals and decisions about applications you submit, warnings when we think a provider isn’t complying with the law, and fixed penalties (fines) in relation to certain offences. They also explain how you can make representations and appeals against our proposals and decisions. We usually consider notices to be served on you shortly after delivering them to your address for service.

We also use addresses for service for sending other important regulatory documents such as draft and final inspection reports.

Choosing your address for service

It’s important that you choose an address that’s accurate, up to date and regularly monitored, even when you’ll be absent from work.

If you’ve agreed to service of notice by email, we’ll use the email address you gave for service of notices to a provider. If you’re a registered manager we’ll use your email address as it appears in your provider’s statement of purpose, so you must tell them if your details change. Otherwise, we’ll use the postal address given. Postal addresses must be in England and can’t be a PO Box number.

Keeping it up to date

If your address for service changes, you must update your statement of purpose. In the case of registered managers, it’s your responsibility to tell your provider about changes so that they can update their statement of purpose.