We can solve
all your computer problems

Without you having to leave your home. If you are not happy with our service, we offer a money-back guarantee - no questions asked! See for yourself how we are setting new standards in the tech support industry.

Privacy Policy

Jupiter Support respects our customer's privacy and recognizes your need to preserve the security of its customer's information that may be submitted when they visit the Jupiter Support Website. "Personal information" is information that (i) is captured in any form (ii) is about you, or related to you, (iii) can be linked to you. Examples of personal information are visitors name, telephone number, e-mail address and physical address, as well as other non-public information that is in connection with the foregoing. However, personal information does not include data that pertains to you, but can be sufficient enough to identify you.

As our customers expect us to act in a responsible manner, when you choose to provide Jupiter Support with information about yourself; Jupiter Support has made this policy to make sure all the information collected is not shared with any other person.

If a customer agrees to use any of the service(s) provided by Jupiter Support or registers online for the service, we (Jupiter Support) will collect credit card information and other payment information to successfully complete the process of registration. This will require us to share username, credit card number, expiration date, and billing address with a credit card processing company. Also in order to complete the payment processing we may transfer or disclose this payment information to that extent.

Computer System Information:

Jupiter Support Subscriber: We may ask the subscriber for the necessary information related to his (her) computer and other peripherals connected to it. The information may include date of purchase of your computer, make and model, and or any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installation and hardware configuration, and error tracking files. Conventionally this information is necessary to provide complete resolution of the issue, and also to help us update and improve our supported product list.

Remote Access: We may request for the problem to be resolved by taking control of your computer. Jupiter Support uses secure and qualified tools which will allow the customer to grant control of their computer to one of our experts remotely via internet, so that the expert can diagnose and fix the problems. However Experts are not allowed to use the remote access software until and unless they are well trained on its use and the customer has consented to grant remote access to their computer. Our experts will not use the remote access tool to obtain confidential or sensitive information stored on the customer's computer or network, consciously destroy information on the customer's computer or network, or cause the customer to experience system problems. Use of Remote Access is also subject to the terms of use in respective software license agreements.

Live Help session records: Jupiter Support reserves the right to monitor on line and off-line sessions between the customer and a Technical Support Executive "expert" for quality control of the service provided to the customer by the Technical Support Executive. The session records will also be used to improve the service, build a support knowledge base and or to conduct internal market research. However session record data will not be in related with personally identifiable data about individual customers.

Cookies: A cookie is a message given to a web browser by a web server. The message is stored in text files by the browser. The primary purpose of cookies is to identify users and possibly prepare customized web pages for them. Usage of the cookie is no way related to any personally identification, while on our site and cannot breach the privacy of our customers. Jupiter Support does not deposit or use cookies on customers' computers..

Minors: We do not collect or maintain information on our website from or sell products to those we actually know are under the age of 13. We also recommend you to ask your parent or guardian to assist you in using our services if you are under the age of 13.

Security

Our Web site is secure and we take every precaution to protect the information of customers. When customers submit sensitive information via the web site, the information is protected both on-line and off-line. When our registration form asks customers to enter sensitive information (such as a credit card number), the information is encrypted and is protected with encryption software meeting all current industry standards. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new Policy are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Notification of Changes: Jupiter Support reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our Web site www.JupiterSupport.co.uk. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes.
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.

If any customer has any questions about the privacy Policy at our Web site, feel free to email us at support@JupiterSupport.co.uk

Why Jupiter Support?

Unlike other companies, we put ourselves in the customer's shoes. We've once been there and know what it's like to be overwhelmed with technology and its stumbling blocks.

Read more »

We promise to deal with your problem on a one-on-one basis and give you the time, attention and quality service you deserve. We own up to our responsibilities and take it upon ourselves to make sure your problem is answered with the care it needs. Your failure is our failure, and in the rare event, we are unable to resolve your concerns, you don't pay.

About Jupiter Support

At Jupiter Support, we are committed to quality service. We are driven by our customers who give us every reason to provide the very best in technical solutions.

Read more »

We understand the need to keep up with technology and its incessant predicaments, giving us yet another reason to deliver IMMEDIATE solutions in every area revolving around your computer, network and gadget needs.

Our goal and promise is to provide stress-free solutions that are long-lasting and that keep millions of digitally dependent computer users and small businesses protected and productive at all times. We are confident that you will be more than satisfied with the services our technical experts provide. Through our No Fix, No Pay policy, we fulfil that promise! In the rare event, we are unable to resolve your concerns, you owe us nothing!

Moreover, you only need to pay £0.4 per day (view Jupiter Support pricing plans) to continue as a paid subscriber. You can send UNLIMITED requests to our technical experts, from any location at any time.

Over 98% satisfied customers from around the world rate Jupiter Support as # 1 in online tech support

No risk and cost-effective: complete tech support are covered at £0.4 per day and supported by our money-back guarantee

Only£19.99

JUPITER SUPPORT PROVIDES INDEPENDENT SERVICE OF REMOTE TECH SUPPORT FOR THIRD PARTY PRODUCTS. USE OF SUCH THIRD PARTY PRODUCTS, TRADEMARKS, PRODUCTS AND SERVICES IS ONLY REFERENTIAL AND JUPITER SUPPORT HEREBY DISCLAIMS ANY SPONSORSHIP, AFFILIATION OR ENDORSEMENT OF OR BY ANY SUCH THIRD PARTY. PLEASE READ THE FULL DISCLAIMER.

Free Diagnostics

Get to the bottom of the problem with a
FREE DIAGNOSTICS!

Call 0800 610 1556 with our support engineers NOW!

It's as simple as 1-2-3!

When you call or click:

You're connected with a Tech Expert
who will...

Identify and diagnose the problem
remotely and will...

Recommend a solution

Speak to a Certified Technician

Alex

2409 cases

Recently added to
Jupiter Support Blog

How to Remove the Australian communications and media authority (ACMA) Virus...more

What is this terrible ZeroAccess rootkit virus and how to get rid of it is what we will be discussing in the following...more

Jupiter Support provides remote technical support services for software, hardware and peripherals. Our services are complemented with third party products with which we bear no affiliation unless expressly specified. We recommend that the third party be contacted for warranties associated with software, hardware and peripherals. Jupiter Support does not bear responsibility for third party content provided on or through our Site and all risks associated with the use of such third party Content, products and services is solely your responsibility. Jupiter Support's technical staff comprise Certified Technicians but do not necessarily hold any certifications from any third party, unless expressly specified.

Jupiter Support, Jupiter Tech Support, and any combination of these marks are the registered trademarks of Jupiter Support and/or its subsidiaries and affiliates. The appearance of the Site (including every page header, custom graphics, button icons and scripts) and/or trade dress of Jupiter Support may not be copied, imitated, or used (in whole or in part) without Jupiter Support's prior written consent. For any other trademarks, registered trademarks, company names, product names or brand names. These are the property of their respective owners. Using such third party trademarks such as logos or brand names is solely for information purposes and does not imply an endorsement by Jupiter Support or vice versa. Use of such trademarks is done upon authorization from the owner for promotion of its products or services.

The Jupiter Support portal and all content on or through the site is on an "as is" basis, except where expressly provided otherwise. Jupiter Support does not warrant that (1) the Jupiter Support Website or its Content will meet your expectations; (2) the reliability or quality of the results that are obtained from the use of the Jupiter Support Website, its Content, or anything obtained by you on or through the Jupiter Support or its Content will meet your expectations. Jupiter Support also does not warrant that the Jupiter Support Website will be available on a timely, error-free basis. Any Content accessed, downloaded or otherwise obtained on or through the use of the site is used at your own discretion. Jupiter Support will not assume responsibility for any damage to your computer system or loss of data caused by the download or use of such Content.