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As per our terms of service, you will be billed a flat $6 fee (Active Line Fee) for each device that's active on your account for all or part of your billing period. Once you have deactivated a device, you will not be charged a line fee starting from the next billing cycle.

i am interested in switching to another sprint reseller but, I would like to keep my number. would suspending the device allow me to activate it on the new service? if yes, how long will i have to wait after suspending the device before I am able to activate it on the new service? also, will I be able to port my number to the new service while it is suspended? thanks.

Hi Alberto! Suspending your line won't have an effect on your number transfer, but a suspended phone will still show up as active to another provider. Deactivating the phone will cause the phone number to be lost. The other carrier may be able to move your number over first, which deactivates your phone on Ting, at which point you may detach it from your account and move it to the other provider. That's something you'll want to ask your new provider about, though.

I was recently in a Sprint store inquiring about moving my to service directly through Sprint(I really need the Google Voice integration back) and they said I might have to deactivate the phone with Ting before they can activate on Sprint. So if I deactivate the phone in my Ting account, how long does it actually take for that to take effect?

I'll answer my own question. I checked my serial number on Swappa's ESN check, and it said my device was already active somewhere(obviously here on Ting). I deactivated the device in my account, and didn't wait even a minute before checking the serial again on Swappa, and the status has already changed to clear and ready to be activated on another service. Easy stuff on Ting as usual, wish I didn't have to switch. Maybe you guys will get proper Google Voice integration at some point and I can switch back.

When you deativate a device, the cell service to that phone will stop completely, and you will permanently lose the phone number that was associated with that device. If you do not want to lose the number, DO NOT deativate.

This is the type of detail that would have been helpful on the Activation screen for new devices. It would avoid the problem of deactivating a phone and losing the number before transferring the number to a new phone. Live and learn...

I am considering suspending my phone for a short period of time. If I do that, what (if any) type of message will someone get if they try to call or text my phone after it being suspended? Also, when I am ready to 'un'-suspended my phone, is it immediate or does it take a certain amount of time to be able to use the phone and text features? Thanks!

Hi all. Do you guys frown upon activating and reactivating the same device several times a year? I have a deactivated phone I would like to turn into a hotspot certain times through the year, but would prefer to not have to pay the $6 fee every single month, just months that I need to use it. I understand that I would lose the number each time I deactivated, but since it is only going to be a hotspot I don't care what the number is.

My understanding is that Ting's new sim cards for the T-Mobile network can be only be assigned a number once. If a Ting sim card is deactivated, and that number is lost, the sim card becomes useless, correct? Sounds like deactivating a Ting sim is a bad idea if you have any intention of ever using it again. You'd have to buy a new sim card that can accept a new number. Am I right?

What I would like to f*king know is, how in the f*k can Ting blacklist my ESN, or take it upon themselves to report my device as lost or stolen just because it was last activated on their network and because I had another phone primarily for my day to day stuff, the ting phone got no use. I didn't even realize my billing period ended but now my ESN is blacklisted! Even though my phone was purchased through and from a sprint store on a contract in 2013 and I have since fulfilled any contractual obligations with sprint otherwise Ting couldn't have activated it in the first place!!

Oh well, more of a reason to go back to T-Mobile!!! All of these other cellular carriers should just throw in the towel now!!! None of them are close in any single category except for Verizon in regards to coverage and being able to get a good signal in a lot of places others can't, but that's not worth the premium that it costs per month!! I bought a prepaid BYODT-Mobile SIM card at Walmart for $29.88, that price INCLUDED my first $30 toward my account once activated! So for $30 a month I get 100 minutes, unlimited texts, 5GB of 4G LTE data (streaming music or ANYTHING from the siriusxm app DOES NOT count against that data!!!) and even if I run out of 4G (which in 4 months I haven't yet even though Verizon was claiming I was using 8-17 GB per month) I still have unlimited free 3G data!!!! I mean cmon, I never made a call or anything except to set up my voicemail with my ting and they billed me $24!!! What a joke

I am going abroad (outside of the US) for a few months. I am trying to figure out if I need to "suspend" my account, or if that is unnecessary since simply leaving the country means that my GSM number will no longer work abroad anyway. If I suspend my device, do I still have access to voicemail? (I guess that is ultimately what this comes down to!)

Hi I would like to know if I am still able to cancel or deactivate my tmobile plan even if I am suspended? I am not liking the monthly plan very much. Too overpriced and i would like to cancel it soon. Is that possible? If so, please let me know very soon.

I see you've already reached out to help@ting.com to suspend your service.

For future reference, you can suspend your line manually by blocking data, messages and minutes from that line, and powering the phone down. As we do not charge extra for suspension versus an activated line, this means we hold on to the phone number for you, and you can turn service back on at any time.

I couldn't activate my backup phone with the Ting SIM card, so the rep suggested I try activating the SIM on my regular phone to see if it worked, but I had to punch out the SIM card to do that. Now my account has been activated on a phone I don't need a SIM for. I ordered a new phone, but the only inexpensive phone I could find requires a full-size SIM and I'm under some time pressure. Can I de-activate the old account and get a new SIM card?