In the 2014 R&M FundServices.net Survey, RBC and HSBC have held the respective first and second places they achieved in 2013. Societe Generale and JP Morgan have also put in strong performances. BNP Paribas and Northern Trust find themselves almost on level pegging. BNY Mellon re-enters the fray, having failed to qualify for the overall ranking last year, and has improved on its 2012 score. Year-on-year, the most improved provider was Societe Generale and the biggest fall in score was experienced by State Street.

Overall RankingOVERALL RANKING OF CLIENT SATISFACTION

2014

Provider

Score

1

RBC Investor & Treasury Services

6.46

2

HSBC Securities Services

6.36

3

Societe Generale

6.02

4

J.P. Morgan

6.00

5

BNP Paribas

5.59

6

Northern Trust

5.57

7

BNY Mellon

5.53

8

State Street

5.23

R&M FundServices.net has just published the 11th annual edition of this leading survey of fund accounting and administration services. Based on 140+ questionnaire responses, the survey reports on customer satisfaction among fund managers around the world, with a current remit of evaluating service providers with respect to funds based in key European domiciles.

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In the 2014 R&M FundServices.net Survey, RBC and HSBC have held the respective first and second places they achieved in 2013. Societe Generale and JP Morgan have also put in strong performances. BNP Paribas and Northern Trust find themselves almost on level pegging. BNY Mellon re-enters the fray, having failed to qualify for the overall ranking last year, and has improved on its 2012 score. Year-on-year, the most improved provider was Societe Generale and the biggest fall in score was experienced by State Street.

Overall RankingOVERALL RANKING OF CLIENT SATISFACTION

2014

Provider

Score

1

RBC Investor & Treasury Services

6.46

2

HSBC Securities Services

6.36

3

Societe Generale

6.02

4

J.P. Morgan

6.00

5

BNP Paribas

5.59

6

Northern Trust

5.57

7

BNY Mellon

5.53

8

State Street

5.23

R&M FundServices.net has just published the 11th annual edition of this leading survey of fund accounting and administration services. Based on 140+ questionnaire responses, the survey reports on customer satisfaction among fund managers around the world, with a current remit of evaluating service providers with respect to funds based in key European domiciles.