Recent reviews:

November 4, 2014 -
The pendant is very nice. The chain is a "ball chain clasp". Very cheap and nearly impossible to latch. I've tried latching it holding it in front and in back and give up every time. I will need to buy a different chain if I want to wear it

Customer Service response:

February 20, 2015 -
We're sorry to hear that this product did not meet your expectations. Please contact our customer service department for a replacement chain.

January 11, 2013 -
Lovely piece, interesting hook-up to the chain, easily-read words. The recipient of this gift (member of N.A.) very much appreciated it.