Customer Service Associate II

Position Description Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.

VIEW JOBS1/16/2019 12:00:00 AM2019-04-16T00:00Job Summary:
At Home (NYSE: HOME) is the leading home decor superstore that dedicates more space per store to home decor than any other player in the industry. We are focused on providing the broadest assortment of products for any room, in any style, for any budget. We utilize our space advantage to out-assort our competition, offering over 50,000 SKUs throughout our stores. Our differentiated merchandising strategy allows us to identify on-trend products and then value engineer those products to provide desirable aesthetics at attractive price points for our customers. Over 70% of our products are unbranded, private label or specifically designed for us. We believe that our broad and comprehensive offering and compelling value proposition combine to create a leading destination for home decor with the opportunity to continue taking market share in a large, fragmented and growing market.
If you are a person in constant motion, a motivated, enthusiastic, go-getter who enjoys a fast-paced team environment laced with challenges and opportunities, you are coming to the right place, come join a FUN team - APPLY TODAY! Lose that gym membership and start getting paid for working out!
Our Part Time Team Members perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures.
Summary of Key Roles & Responsibilities:
Responsibilities and essential job functions include, but are not limited to, the following:
* Provides customers a positive shopping experience with a smile and a can-do attitude.
* Performs cashier duties accurately while processing all transactions per policy.
* Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in all areas excluding receiving.
* Performs store conditioning tasks and housekeeping (inside and out) tasks as assigned.
* Operates all equipment in a safe manner per directed procedures.
* Ensures a safe working and shopping environment while minimizing shrink and damages.
* Executes company directives, policies and procedures timely, accurately, and thoroughly.
Competencies
* Contributes to a customer focused environment while demonstrating excellent service.
* Communicates clearly with customers, team and leadership.
* Reliable, trustworthy, and dedicated to growing with a great company.
* Ability to work effectively independently and within a team to perform all tasks as assigned.
* Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thoroughly execution.
* Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business.
Qualifications & Competencies:
* At least 18 years old
* Ability to work a flexible schedule including nights, weekends, and some holiday
* Ability to lift a minimum of 50 lbs., team lift 100 lbs.
At Home Stores LLCPearlandTX

VIEW JOBS1/9/2019 12:00:00 AM2019-04-09T00:00Overview
Business Office Customer Service Representative
Location: Pearland Administrative Office
Department: Business Office Customer Service and Collection Job Type: Full Time
COMPANY PROFILE
Kelsey-Seybold Clinic. Your Doctors for Life.
Kelsey-Seybold Clinic is Houston's premier multispecialty group practice, founded in 1949 by Dr. Mavis Kelsey. With 19 clinic locations and more than 400 physicians, Kelsey-Seybold provides medical care in 55 medical specialties and is home to a nationally accredited Breast Diagnostic Center, Endoscopy Center, Infusion Center and Cancer Center. Our mission is to provide our team members with exceptional opportunities for professional and personal growth.
JOB SUMMARY
Under the supervision of Customer Service Supervisor, employee answers all patient telephone inquiries regarding patient accounts in reference to Clinic billing, insurance information, collection accounts, and general patient concerns. Must maintain effective communication with all customers both internal and external including co-workers. Provides clear and grammatically correct written responses to patient communications as required. Employee works closely with the team leads and supervisor to address issues and identify problems. Employee must have the ability to plan and organize their own work to ensure timely responses, correctly document findings and communication in the patient's account while meeting department standards for quality and productivity. Ability to work independently and as a part of a team is required. Employee's goal is to answer patient inquires in one call whenever possible.
EDUCATION REQUIREMENTS & EXPERIENCE REQUIREMENTS
(A = basics; B = preferred)
Education
A.
High School Diploma or GED
B.
Associates Degree or Billing and Coding Certificate
Experience
A.
3 years' experience in a health care Call Center or medical insurance environment.
B.
Licenses
A.
B.
Special Skills
A.
Knowledge of insurance billing and KSC contracted health plans' rules, regulations and medical policies. Basic knowledge of medical terminology, ICD10 and CPT coding. Ability to navigate and use a variety of software applications and on line resources. Analytical skills to rapidly evaluate simple patient billing questions and resolve on the first call, or to route complex problems to the appropriate party for follow-up action and resolution.
B.
Computer skills to include basic MS Word & ExcelEpic Resolute
Other
A.
Excellent communication and telephone etiquette, problem solving and active listening skills. Clear and grammatically correct written communications.
B.
Spanish speaker
WORKING ENVIRONMENT
Office
Kelsey Seybold ClinicPearlandTX

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