You must have Bluetooth enabled on your Android device and in the Fitbit app for Android in order to sync your tracker with the Fitbit app for Android. If your Android device is in airplane mode, it will not sync with your tracker until you turn off airplane mode, or until you manually turn on Bluetooth on your Android device.

Is my Android device supported?

The Fitbit app for Android supports syncing with select Android devices. For the latest list of supported devices, see http://www.fitbit.com/devices. Fitbit frequently adds support for new devices, so if yours isn't listed check back soon.

How often will my tracker sync with the Fitbit app for Android?

Your tracker syncs with the Fitbit app for Android every time you open the app. If you've had the app open for a while and want to initiate a new sync, tap the menu button your Android device, tap Devices, and then tap your tracker to see an option for syncing immediately.

By default, the Fitbit app for Android syncs periodically with your tracker even when the Fitbit app is in the background. Known as “all-day sync,” some customers find that this feature causes the battery on their Android device or their tracker to drain more quickly that normal. If this happens to you and you want to disable all-day sync, just tap the menu button your Android device, tap Devices, and then tap your tracker and turn off all-day sync.

Can I track my data in real time?

You can track your steps, calories, distance, and heart rate (if applicable) in real time with the Fitbit app for Android. Make sure the word "Connected" appears below your tracker name at the top of the dashboard (When you first open the app, it may take a few moments to connect.). Once your tracker is connected, take a few steps and watch your step count increase to verify that real-time tracking is enabled.

Real-time sync is supported for all trackers except Zip and Ultra.

Real-time sync requires that you keep the screen of your Android device turned on and the Fitbit app in focus at all times. If you close the Fitbit app or put your device to sleep, you'll need to open the app again to track real-time data.