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Beautiful Home In A Golf Course Community! 3200+ Sf Backing To #2 Tee.

Beautiful Home In A Golf Course Community! 3200+ Sf Backing To #2 Tee.

This is my primary home, please treat my home with lots of TLC. You may be able to rent a room or the whole house when I am away with work. There may be times that we may share the house depending on my work schedule. Beautiful 5 bedroom home, however, only 3 bedrooms are being offered. Fully furnished and decorated. House is located in Saint Augustine Florida but closer to Jacksonville. Community provides for a full service restaurant for the residents, golf course, tennis court, basketball court, Olympic size swimming pool with a large slide, lot for the family. Community is quiet and very appealing to high level executives. The house and bedrooms are very large so depending on the need I may increase sleeping arrangements for now I will say 6
Foyer, formals, family room 3.5 bath

Overview

Will Like A Minimum Of 3 Nights But May Consider 2

This is my primary home, please treat my home with lots of TLC. You may be able to rent a room or the whole house when I am away with work. There may be times that we may share the house depending on my work schedule. Beautiful 5 bedroom home, however, only 3 bedrooms are being offered. Fully furnished and decorated. House is located in Saint Augustine Florida but closer to Jacksonville. Community provides for a full service restaurant for the residents, golf course, tennis court, basketball court, Olympic size swimming pool with a large slide, lot for the family. Community is quiet and very appealing to high level executives. The house and bedrooms are very large so depending on the need I may increase sleeping arrangements for now I will say 6

Good

Home Away has overcharged us. It charged $540 for extra guests for 6 nights at $30 per person per night.

Wed 3 guest $30

Thu 5 guest $90

Fri. 5 guest $90

Sat. 5 guest $90

Sun. 3 guest $30

Mon. 2 guest $0

guest total should be $330 not $540.

I've been overcharged $210.

How do we correct this?

Randy Robertson

Review Submitted: 21-Mar-2017

Date of Stay: March 2017

Source: VRBO, from HomeAway

Owner's Response: Dear Mr. Robertson,
First of all I want to thank you for selecting my home as your vacation home.
Regarding the charges. I personally do not handle the booking nor the funds; Homeaway does. You stated in your reservation that there will be 5 guest. Based on that Homeaway charged you the correct fees. I believe that if you knew or thought that some of your family members may be joining/leaving you at separate time you should have sent an email explaining your situation prior checking in. I was under the impression that there were 5 people in my home from March 15 thru the 21st. I am very sorry for your inconvenience but I honestly feel that you should have addressed the issue way before now.
I do not feel that reimbursement is in order since you never once mentioned your family arrangements.