Updates Regarding COVID-19

The health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours.

We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time.

During this time, we will be changing to a “hands-free” practice for appointments, services, and procedures. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it is our goal to be able to remain open to serve the needs of our community’s pets.

Appointment

Appointments and service will be handled through a "hands-free" practice will entail:

Pre-schedule your appointment and bring dogs on a leash and cats in a carrier

Upon your arrival at the clinic, remain in your vehicle and call us to check-in

A team member will discuss all your needs and concerns by phone during check-in

A team member will meet you in the parking lot and individually bring your pet(s) in for evaluation and care

You may choose to wait in your vehicle during your pet's examination or return at a later scheduled pick up time.

Payment

Once the examination and treatments are complete, you may pay over the phone by credit/debit card. If you are paying by check or cash, a team member will take the payment at your car.

Pick Up and Drop Off

If you pet has a procedure scheduled with us, we will follow a similar protocol: we will pick your pet up from your car, check you in, and address any questions. Your veterinarian will contact you following your pet’s procedure and let you know when you pet is ready for pick-up. Call us when you get here and please stay in your vehicle. We will bring your pet to you and address any other questions you may have.

Medication and Food:

We ask that you request medication or food refills in advance via phone or email. Call us when you arrive to the hospital, payment will be taken over the phone, and we will bring the food or medication to the door.

Additional Measures we are Asking Clients to Follow:

Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.

Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure.

Pets and the Coronavirus:

It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, and World Health Organization indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and as we learn more, we will update you.

The CDC and The American Veterinary Medical Association (AVMA)also have comprehensive websites with up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources:

“The entire staff truly cares about the health and quality of life of their client’s pets... and the awareness of the feelings of the pet owner. In this day of awful or non-existent “customer service,” this Clinic proves daily that care and compassion can come naturally. One could not ask for more... ”

—Judy, Vonore, TN

“From the greeting you receive opening the double doors into the bright airy reception, to the detailed, kind compassionate care given to every animal and their humans, you will feel as if you have come home to your pet’s family.”

—Linda Willard

“The caliber of the medical staff is exceptional. Even going beyond the education and the experience of the staff is their philosophy of superior patient care. The staff treats our pets as they would their own.”

—Gerry Wright

“I have complete confidence in the judgment of the veterinarians. They have gotten to know me and my feelings are considered when treatment options are presented with the final decision being mine.”

The materials offered on this website are intended for educational purposes only. Village Veterinary Medical Center does not provide veterinary medical services or guidance via the Internet. Please consult your pets’ veterinarian in matters regarding the care of your animals.