Barracuda Energize Updates subscriptions must be purchased with any Barracuda Networks appliance to provide complete protection from the latest Internet threats. Energize Updates subscriptions also provide:

» Basic Support which includes email support 24x7 and phone support between the hours of 9 am and 5 pm Monday through Friday in the USA (Pacific time zone), Japan time zone, China time zone, and United Kingdom time zone. Note that Barracuda Technical Support will take and respond to support calls 24x7 from Basic Support customers when we are not servicing other customers.

» Firmware Maintenance which includes new firmware updates with feature enhancements and bug fixes as they are made available.

» Security Updates to patch or repair any security vulnerabilities.

» Optional participation in the Barracuda Early Release Firmware program.