Customer Resource Center SpecialistEdupoint Educational Systems

THIS JOB HAS EXPIRED

Edupoint Educational Systems, voted in 2013 as a "Top Companies to Work For" is currently seeking an experienced, Customer Resource Center (CRC) Specialist to join our growing team of professionals. This position will be responsible for providing technical software support and services for Edupoint?s web based student information system to Edupoint?s K-12 client school district personnel. This will be done by answering calls and email requests from customers, providing training and creating documentation. This includes resolving product issues, conducting training and installation activities, testing software, reviewing documentation and supporting the development and sales efforts. We offer a Comprehensive Package to include generous Paid Time Off, excellent medical coverage, dental, vision, life insurance and 401K with immediate vesting opportunities.

Job Responsibilities:

Acquire and maintain expert knowledge of Edupoint?s products and an understanding of current Customer Resource Center policies and practices.
Provide prompt, accurate and knowledgeable support to Edupoint?s customers by responding to, researching, troubleshooting, diagnosing and resolving highly complex technical questions received via telephone calls, e-mails and through the customer portal.
o Handle inbound calls and manage workload to ensure clients receive timely responses.
o Use available resources to research issues such as the incident tracking system, knowledge base, documentation etc.
o Use basic query tools to examine data and pinpoint problems.
Job Requirements:

Bachelor?s degree or equivalent work experience in customer service and/or quality assurance.
Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems.
Understanding of relational databases.
Experience working with web-based applications (IIS).
Experience in a K-12 education environment is preferred.