This report is built on detailed analysis of 27 leading Service
Providers' Internet of Things/Digitalization businesses, and of over 50
interviews with their clients. It describes key market trends, from
technology usage to pricing models employed. The client interviews
reveal what the top barriers to adoption are, and the key bugbears that
cause most customer dissatisfaction. We give advice on what clients
should consider before engaging a Service Provider. There are detailed
profiles of the 27, with the author's views on their strengths and
challenges.

What You'll Know After Reading

The relative strengths of 27 Service Providers' IoT/Digitalization
offerings

What to think about when engaging a Service Provider

The sheer breadth of technologies employed in this space.

Key Market Dynamics

The IoT professional services market was worth $10 billion in 2017 and
is expected to grow by 30% in 2018.

The value proposition of IoT services is two-dimensional: saving money
by maximizing productivity and reducing cost and waste and making
money by improving demand forecasting, enhancing customer experience,
and enabling faster time to market.

The IoT services market is still nascent in terms of technology
fragmentation (over 30 platforms) and services provision, despite
rapid advancements across standards, platforms, techniques,
infrastructure, devices, architecture, and security. A diverse
ecosystem is evolving to provide the "customer solution."

The top three reasons IoT projects don't take off are: resistance to
change in an organization, cost-legacy systems incompatible with new
requirements, and a lack of understanding of the RoI.

Clients told us that the top three areas that they'd like to see their
service providers improve are: providing better communication through
a project, increasing their domain expertise, and sorting out a
service provider's cumbersome internal processes to avoid slowing the
project down.