Overview

The Optum EAP is here to provide the support when you and your family are faced with change, challenges, coping or crisis. All team members and members of their household have free and confidential access to the Optum EAP and all the available services, anytime you need them. When you call, a specialist will help you get connected to a someone with the appropriate experience to help. You can also access help and information online anytime you need it.

Access Code for U.S. based team members: American

International Team Members

T‍h​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍e Optum Employee Assistance Program (EAP) has gone global! The Optum Global EAP is a free consultation, information and referral service for all internationally based American Airlines team members and members of their household. Optum EAP is free of charge and is designed to protect your privacy. Services are voluntary and confidential (except as required by local laws).

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍001800 226 0490

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0 800 52038

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍800 96 20 18

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍02 3439 9412

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍900 811 195

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍+599 9 747 2409

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 00 24 30

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍1 888 402 5977

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0 1 888 402 5977

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 282 193

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍000 405 4187

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍0800 100 5577

‍​‌​​​‌​‌‌‌‌‌​​‌‌​​​​‍Please be aware that not all locations have 24/7 access. If you need after hours EAP services, you can call +44 1865 397 074 for assistance 24/7. You may even call collect and a representative will phone you back if needed.

Counseling Services

Free and Confidential Counseling

The EAP is here to help you, and your family, get the most out of life. All American team members and their household members can each take advantage of up to four free counseling sessions for any issue. This service is confidential and the EAP Specialists are available 24/7 to help connect you to support either in person or over the phone. They can provide you immediate help or direct you to one of your network for providers for no-cost, face-to-face sessions.

Specialists are ready to help with the small questions and the big problems, and everything in-between, such as:

WorkLife Services

Whether you’re seeking information about parenting, relationships or financial security, are dealing with stress brought on by a specific situation – or just looking to improve your overall well-being, the EAP can help with WorkLife services. Check out a few of the topics you can get assistance with below:

Online Resources

You can also access to tools and resources to enhance your work, health and life, online at any time. You can submit online requests for services, search an online directory of clinicians, access information and resources through a virtual help center, and participate in interactive self-improvement programs. Any member of your household may access these online services, including dependents living away from home.

Access Code: American

Confidentiality

Your EAP is only here to help you. Rest assured that your personal records will never be shared with American, or anyone else without your permission. All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.

Onsite Consultations & Referrals

Learn more about your Employee Assistance Program and locating local counseling providers with guidance from an onsite EAP counselor. All onsite EAP counselors are licensed mental health professionals specialized in working with American team members. They can assist with providing confidential services, emotional support, professional guidance on handling difficult work and life challenges, management consultations and provide resources and referrals to additional services.

Disclaimer
This website provides an overview of your benefit options. The complete provisions of the plans are set forth in the Plan Documents and Summary Plan Description. If the information online is inconsistent with the Plan Documents, the Plan Documents will govern. This website is not intended as a contract of employment or a guarantee of current or future employment. The Plan Sponsor(s) reserve the right to amend or terminate each plan at any time.

Privacy Policy
Your private health information is just that – private. Information gathered by our partners will be used for your benefit to help guide you on your path to wellness. These partners are required to comply with all laws protecting privacy.

What happens with my health information?
American Airlines manages employee and retiree health benefits. To assist, American Airlines has business relationships with third-party vendors, for example, BCBS, UHC, and WebMD Health Services. The sharing of health information between these companies is permitted by regulation. You may choose to share the information with your doctor and other medical professionals.