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Smart 911 Emergency Call Service is Available

Posted: October 4, 2017

More than 70% of calls made to emergency 9-1-1 come from mobile phones. When dialing 9-1-1 from a mobile phone, the 9-1-1 call takers have little information to help you—only your phone number and a general sense of your location.

However, Randolph residents can now avail themselves of the new and free Smart911 service—from mobile phones or your landline—that gives first responders key information that can make the difference between life and death in an emergency.

Do you have a disabled person living in your home? Will first responders encounter an aggressive pet? Where is the shut-off valve to your natural gas flow?

Smart911 allows residents to create a safety profile at smart911.com for their household that includes vital information that you want 9-1-1 call takers and emergency responders to have in the event of an emergency. Residents can offer as much or as little personal or business information as they wish.

The Morris County Communications Center provides public service answering for Randolph Township under the county’s communications network umbrella. 9-1-1 calls made to emergency call takers will trigger Smart911 information displays.

When a person makes an emergency call, their Smart 911 Safety Profile transmits to the 9-1-1 center, allowing the 9-1-1 call taker to send the right response teams to the right location and with the right information.

Through the Smart 911 program, first responders can be aware of many details they would not have known previously.

For example, fire crews can arrive at a house fire knowing how many people live in the home and the location of bedrooms; EMS can be aware of allergies or specific medical conditions of residents; and police can access photos of a missing child in seconds rather than minutes or hours.

Smart 911 is FREE. Your information is secure, accessible only to a 9-1-1 call taker when you dial 9-1-1. This service can provide fast and efficient emergency services to you and your family. Key information provided to responders can make your family safer:

Address details: How to access your home, number of bedrooms, location of utility shut-offs, and if you live in a multi-family building

Family details: Number of residents, ages, photos of children, and your landline and mobile phone numbers

Medical information: Medical conditions of certain residents, medications taken/required, allergies, mobility of residents, and if special equipment is needed in an emergency

Animals: A list of your pets, service animals and livestock, and their names so responders are aware of them as they enter your home. Also, include the name of your veterinarian

Emergency contacts: Family members, friends or neighbors to be contacted in case of an emergency

Vehicles: Make, model and license plate number in case of a motor vehicle accident