Helpdesk / Support Technician

October 11th 2018

SBT Partners, LLC is looking for an enthusiastic Support Technician to join our rapidly growing Managed Services Helpdesk. As a Managed Services Integrator, SBT Partners seeks to provide best in class services through a network of relationships with partners that have proven leadership across a spectrum of managed services. SBT Partners connects businesses to the services they need, serving as their single managed service integration contact. Our Support Technicians are the front line in our Support Center and responsible for incoming requests for end-user technical support by answering phone, web, and email communication from customers in a quick, efficient manner, and with the highest degree of customer service. This includes identifying the customer’s issue, investigating, troubleshooting, and resolving the problem while maintaining a high degree of customer service through constant communication and ticket documentation. The successful candidate will have outstanding customer relationship and communication skills as well as be technically proficient in supporting the end user in a corporate network environment.

Position Responsibilities

End User Technical Support (both phone/remote control and onsite visits)