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Sapphirerooms casino

These guys ( supposedly licensed with the UKGC ) have basically just swallowed my money ,

I signed up and my first deposit , it went through succesfuly and i clicked to go back to the casino , There i found that my balance was still ZERO , i checked my account history and no signes of any deposits or even failed deposits , I logged out and in again still ZERO ,

I thought perhaps i was imagining things and the initial deposit had not gone though so i tried again and this time the deposit failed , I have a specific debit card i use to play casinos with linked from my paypal so i only send over what my deposist value will be , So when it failed the second time around i knew the initial deposit had definately gone though as now there was nothing on my card..

There is no live chat so i sent an email , after 3 hours no reply , so i sent another saying i would have at least expected a courtesy email to say they are working on my problem or have recieved my email , 12 hours later now and still no replies from them and my balance still shows as zero

I will keep this thread updated with what happens next but as this was my first experience at this site i'll post this here as a warning that theis place looks pretty shambolic and/or just not working properly ...

I read a few threads on this place here on the forums ,they were not to damning ,Just so play , a few game errors etc rather than any real roguish behaviour .

Hopefuly i'll hear something back within the next 24 hours or i will have to contact my bank to reverse the payment

These guys ( supposedly licensed with the UKGC ) have basically just swallowed my money ,

I signed up and my first deposit , it went through succesfuly and i clicked to go back to the casino , There i found that my balance was still ZERO , i checked my account history and no signes of any deposits or even failed deposits , I logged out and in again still ZERO ,

I thought perhaps i was imagining things and the initial deposit had not gone though so i tried again and this time the deposit failed , I have a specific debit card i use to play casinos with linked from my paypal so i only send over what my deposist value will be , So when it failed the second time around i knew the initial deposit had definately gone though as now there was nothing on my card..

There is no live chat so i sent an email , after 3 hours no reply , so i sent another saying i would have at least expected a courtesy email to say they are working on my problem or have recieved my email , 12 hours later now and still no replies from them and my balance still shows as zero

I will keep this thread updated with what happens next but as this was my first experience at this site i'll post this here as a warning that theis place looks pretty shambolic and/or just not working properly ...

I read a few threads on this place here on the forums ,they were not to damning ,Just so play , a few game errors etc rather than any real roguish behaviour .

Hopefuly i'll hear something back within the next 24 hours or i will have to contact my bank to reverse the payment

"I trust you are satisfied with the outcome and continue to enjoy playing with us"

Well no , Not at all satisfied ....
It took you over 48hours to respond to my 3 seperate emails ,While in the mean time sending me further promotions to a site where i made a deposit , you took the money , then just didn't credit it to my account , NOT bonus funds ,You didn't even credit me with my deposit money meaning i couldn't play for over 24 hours ....
When you finally did reply there wasn't even an appology or explanantion ..... , You just told me the funds where now in my account .....

After my experience i wouldnt reccomend anyone play at your site and i certainly wont be returning myself .

Oh yeah i nearly forgot ......
Just to add further salt in the wounds , i was also sent a message the same day saying your site was changing platforms and bonus funds would not be transferable so i now only had 4 days to complete wagering or lose the funds ......

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