Image Access FAQs

This page contains a growing collection of the most commonly asked questions about WideTEK and Bookeye scanners, Scan2Net firmware and other associated hard- and software products offered by Image Access. Our scanners are not only a simple peripheral device like traditional scanners, but they also include a complete Linux PC and operate as a web server. Image Access scanners are very easy to use but to make full use of all functionality of the built-in PC, some additional configuration needs to be done. The purpose of these FAQs is to help you understand the advanced features of the scanners and get the most out of your Image Access product.

If you have any comments, or if you have a question about an Image Access product that has not been answered here, feel free to contact us. Check the box FAQ - Ask a question on the form. You can ask your question in the description field on the form

The text behind the "read more" link is an abstract of the full FAQ. To see the full FAQ, click on the linked FAQ title.

This FAQ discusses the hard- and software requirements for scanner operation using a Scan2Net scanner's internal interface or the web based interface.

Image Access scanners are designed to run as standalone devices as well as in a network environment. They can be operated either through their internal ScanWizard interface or through a scan application installed on a server or workstation.

Regardless of how the scanners are operated, a large amount of data may be generated, depending on the size and complexity of a scan, which is transferred to a local or network destination, uploaded to a remote server, sent by email, or sent to a remote printer.

The scanners perform this processing fast and smoothly, provided that other hardware and software components involved in this process do not slow down the workflow. Scan applications such asBatch Scan Wizard or BCS-2 have their own requirements regarding operating system, RAM, CPU.

This FAQ shows you how to scan various documents with a WideTEK scanner so that the background is perfectly white (RGB 255 255 255) without losing any content.

The target audience of this FAQ document are the operators and the administrators of WideTEK scanners. They should have experience in modifying scan parameters and in creating and modifying scan templates.

The document will provide a guideline to:

reduce speckles, especially from a bitonal image

improve colors

make a white background of the document appear white in the image, even if the document has large paper pores, the paper is transparent or half transparent or very thin, the printing is faded, or the background of the original is yellowed or otherwise discolored.

This FAQ helps you establish a printer interface so that you can print from within the ScanWizard with Printwizard. It also describes how to purchase, install and troubleshoot any issues with the PrintWizard.

This FAQ helps you establish a printer interface so that you can print from within the ScanWizard with Printwizard. It also describes how to purchase, install and troubleshoot any issues with the PrintWizard.

The target audience for this FAQ document is the administrator of a Scan2Net scanner and the administrator of the customer’s PCs. The administrator should have experience setting up and configuring Windows PCs, network, firewalls and virus checkers.

There are concerns about the light sources of scanners harming precious, old and fragile documents. It
is well known that excessive exposure to sunlight and other artificial lights can harm and potentially
alter material to be scanned; such as paper documents, paintings and other objects.

Other concerns are about the safety of the operators. High levels of UV or IR radiation can cause harm
to the human eye. Sudden exposure to high levels of visible light may not be harmful but can be
extremely annoying thus reducing operator satisfaction and productivity.

This document describes how to benefit from the WideTEK scanner?s high scanning speed by protecting delicate, valuable documents as well as crumbled, torn or partially destroyed documents with the transparent document carrier.

The pictures in this FAQ are only examples and might not exactly match the kind of documents that you typically have to handle, but we believe that this FAQ can provide answers to most questions regarding the use of the document carrier.

This FAQ describes the functionality, the purchase and installation processes of the Scan2Pad app and using it for wireless scanning. The intended target audience is the operator and the administrator of the scanner at the customer site.

This FAQ describes the functionality, the purchase and installation processes of the Scan2Pad app and using it for wireless scanning. The intended target audience is the operator and the administrator of the scanner at the customer site.

The target audience for this FAQ document is the operator of a Scan2Net scanner who would like to use the built in WiFi hotspot.

The document will provide a guideline to:

Install and enable the internal WiFi hotspot of a Scan2Net scanner.

Access the scanner via WiFi from laptops, pads, smartphones and other mobile devices.

This FAQ describes how to use the option "Journal / Billing" to communicate with user identification servers; databases or simple external card readers to charge the scanning and transferal of the images.

Image Access scanners always include a PC running under Linux. The system can communicate with user identification servers; databases or simple external card readers to charge the scanning and transferal of the images. The option "Journal / Billing" can be purchased through our portal https://portal.imageaccess.de. The communication to many third party billing systems is integrated in the Scan2Net® software including: Shomäcker, Intercard, Copytron, Emos Pharos, Cartadis and Mifare.

Image Access scanners are not only a peripheral, like other scanners and printers, they also include a
Linux PC which can actively send data to various network resources. If this functionality is not needed,
the installation process is as simple as installing any other network peripheral. The scanner needs a
valid IP address and a correct subnet mask. In some cases, it might be required to also define the IP
address of the gateway to connect to other subnets. If the scanner and the host are in the same
subnet, the gateway should have the same IP as the scanner or it should be left blank.

To leverage the full functionality including the capability to scan to remote resources like SMB shares,
the scanner and the host(s) must be configured correctly. There are many network architectures and
many operating systems existing and this FAQ will guide you through the typical setup procedures
necessary to accomplish this task. The screen shots are only examples and the descriptions might not
exactly match what you find in your current system environment, but we believe that this FAQ can
give answers to most questions. The intended target audience is the administrator of the target
network, who would also have all the necessary access right to include a new PC into the network.

This FAQ describes how to use the basic zonal functionality included in Scan2Net as well as how to purchase, install and use the background OCR option in ScanWizard. The intended target audience is the operator and the administrator of the scanner at the customer site.

Image Access scanners always include a PC running under Linux. The Scan2Net® software includes a basic zonal OCR functionality and has now been enhanced with an OCR module based on the Tesseract OCR engine and the layout analysis software Leptonica. This enhancement, known as the ?background OCR? option can be purchased through our portal https://portal.imageaccess.de.

The Tesseract engine is known to be one of the best OCR software engines and currently supports more than 100 languages, including many from Asia. Many language packages can be downloaded for free from our portal and can all be installed on the target scanner. The engine works best however, if only one or a maximum of two languages are activated at the time of reading.

The OCR engine runs in the background at a low priority level and uses all remaining computing power. The multitasking software will not slow down the scanning process or any other processes. If OCR is enabled the user scans as always and depending on the size of the document and the speed of the operator, it will OCR page by page and may not keep up at certain stages. The software shows the progress on each page and at the end it may take a couple of extra seconds to complete if it did not keep up from the beginning.

This FAQ describes both the zonal OCR single scan functionality as well as the optional background OCR for OCR processes in job mode. Since background OCR is an option, the purchase and installation processes are also described here. The intended target audience is the operator and the administrator of the scanner at the customer site.