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Mitchell Memo
July 2014

Southwest, Frontier Launch New Flights

Grab your sunglasses and book a trip south of the border! Southwest Airlines starts new nonstop service from Milwaukee to Cancun on August 16. This year-round service on Saturdays is Southwest's first international route from MKE! Last month, Frontier Airlines
launched nonstop flights to Trenton, NJ, which is a great alternative to Philadelphia or Newark. Check out our route map to see where all of our airlines can take you. Don't forget that it's easy to start your international trips from MKE, too!

Summer Flights on Delta's Large 757s

Delta Air Lines is offering at least three daily flights on larger Boeing 757 aircraft this summer. One of Delta's Milwaukee-Minneapolis flights uses a 757-300,which seats 224 passengers and makes it the largest passenger aircraft serving MKE on a daily basis. Two daily Milwaukee-Atlanta roundtrips are on 757-200 aircraft. Book your trip today at Delta.com.

In-Line Screening Takes Flight

Mitchell Airport opened its new In-Line Baggage Screening facility in June, and the SUV-sized screening machines have been removed from Ticketing. Baggage is now screened in a new state-of-the-art facility, using the latest baggage handling technology.

Removal of the old screening machines, which had been in place since shortly after 9/11, means passengers can once again leave their checked baggage at the counter with the Ticket Agent, instead of having to move it to a TSA agent. This expedites baggage processing, improves customer service, and frees up space in the Ticketing lobby.

The new building is 24,000 square-feet and has more than 3,100 feet of conveyor belts. The new facility ensures that luggage travels from the ticket counter to the aircraft in the most secure and efficient manner possible.

Get Your Boarding Pass On the Fly!

Southwest Airlines is the latest carrier to offer mobile boarding pass functionality here at MKE. Just check-in using the Southwest app on your smartphone, choose the mobile boarding pass option, and display your boarding pass at the security checkpoint and at the gate. It's that easy!

More Passengers Choose MKE

Demand for air travel from MKE is increasing in 2014. Passenger counts at Mitchell Airport increased for the fourth consecutive month in May. April 2014 was up more than 6 percent from April 2013.

Travelers are changing the way they find flights and book tickets, and all of MKE's airlines are benefiting from that. Because Southwest Airlines flights do not show up on third-party websites like Expedia, Orbitz, and Travelocity, some travelers were missing out on more than half Mitchell's nonstop routes. The best option is to always research and book tickets directly on airline websites.

MKE offers nonstop flights to 36 destinations coast-to-coast, many on full-size mainline aircraft, and 150 international destinations are available from Milwaukee with just one connection.

Lending a Helping Hand to Travelers

Have you ever stopped by Mitchell Airport's Information Desk? Primarily staffed by Travelers Aid volunteers, the Airport Information desk helps passengers with a variety of needs, including wayfinding, paging, Lost & Found, flight information, mailing services, tourism information, ground transportation assistance, and much more. Stop by the next time you're at the airport!

Outstanding Customer Service

Every month, we honor employees who give great customer service at Mitchell Airport. Congratulations to Rick from TSA and Damian and Victor from Southwest Airlines for going above and beyond when serving our MKE passengers! They were the recipients of our Customer Service Awards for June. Have you received outstanding customer service at Mitchell Airport? Nominate an employee here!