There are different remotes for our X1 boxes. This article is designed to give you information about these different remotes.
XR2
Specifications:
Manufacturer: Comcast
Model Number: XR2
Overview:
The Comcast XFINITY TV XR2 remote will control Comcast TV boxes running the XFINITY TV on the X1 guides and Motorola Non X1 TV Boxes, and High Definition DTAs.
The remote is sleek and simple to use. There are fewer buttons so you can easily and quickly find the functions you’re looking for, and the buttons you use most often are easily accessible. Plus, the XFINITY TV Remote is smaller and easier to handle.
XR2 Remote
XR5
Specifications:
Manufacturer: Comcast
Model Number: XR5
Overview:
The Comcast XFINITY XR5 remote will control Comcast TV boxes running XFINITY X1.
The XFINITY XR5 remote is identical to the XR2 remote; but with a LED backlit keypad.
It has a simplified, backlit button layout and can sense tilt, motion, inactivity and shock vibration.
Manufactured with high-end finishes, the XR5 remote contributes to a premium remote control customer experience.
XR5
XR5v3 & XR5v4
Specifications:
Manufacturer: Comcast
Model Number: XR5v3 & XR5v4
Overview:
The XFINITY TV XR5v3 and XR5v4 remotes are now provided with all new X1 installations, regardless of the method of installation (professional or self-installation) or device type (XG1, RNG150N or Xi3).
The device functions in the same way that XR2 and XR5 remotes do
Benefits:
New shape and design
Backlighting feature
New Search and Input keys added
Aim anywhere functionality
*Both XR5 remote models are now available for purchase via the Comcast Online Accessories Store at: http://store.xfinity.com/premium-backlit-remote/detail.php?p=628532
XR5v3 & XR5v4
XR11
Specifications:
Manufacturer: Comcast
Model Number: XR11
Overview:
The voice remote from XFINITY is a voice-activated remote control that allows XFINITY X1 customers with a qualifying TV box* to find what they want faster by using voice commands to change channels, search for shows, get recommendations and more.
Customers can use their voice to quickly find their favorite content, tune to channels, and search and control their DVR.
The voice remote is supported by all X1 TV box models (except the RNG150N). The remote must be paired with the appropriate model TV box to enable the voice control functionality.
If the customer has 3D television, the customer will no longer be able to change the orientation of the guide using the XFINITY remote. Setting the TV back to 2D mode will return the guide to its normal orientation.
Benefits:
Voice control*
Backlit keypad
Aim Anywhere radio frequency (RF) pairing with X1 TV box* so that line-of-sight is not required (allows TV box to be placed in a cabinet or behind the TV and still be controlled)
Automatic pairing with X1 TV boxes and TV sets for control of volume, power and input (no pairing code needed)
Note: RNG150 TV boxes are not supported
Easy access to accessibility features like Closed Captioning and Voice Guidance
Updatable software - supports over-the-top updates
TV Input key, so you don't need to use your TV's remote control to change input
To order the XR11 remote see here: www.xfinity.com/voiceremote
XR11
XR15
Specifications:
Manufacturer: Comcast
Model Number: XR15
Overview:
The XR15 remote control is an incremental upgrade over the original X1 Voice Remote (XR11) and provides the same functionality with the following usability and design improvements
All Power and TV Power buttons consolidated into one button, Power.
Setup button removed in favor of automatic RF pairing with the TV Box.
Replay button removed; new voice commands will be introduced later this year, including "Go back 15 seconds" and "Fast forward five minutes."
Last is now a Back Arrow button (to the left of the microphone).
Menu is no longer displayed under the xfinity button, which should be used to access the Menu.
Info button is an i button.
OK is no longer displayed on the center button of the directional pad, which should still be used for the function.
A, B, C and D buttons updated as shape buttons: triangle (A), Square (B ), Circle (C) and Diamond (D).
Benefits
Voice control*
Backlit keypad
Aim Anywhere radio frequency (RF) pairing with X1 TV Box* so that line-of-sight is not required (allows TV Box to be placed in a cabinet or behind the TV and still be controlled)
Automatic pairing with X1 TV Boxes and TV sets for control of volume, power and input (no pairing code needed)
Easy access to accessibility features like Closed Captioning and Voice Guidance
Updatable software - supports over-the-top updates
TV Input key, so you don't need to use your TV's remote control to change input
To get codes for any of these remotes to pair them with any of your devices see here: https://www.xfinity.com/support/remotes
*Note: XR11 &XR15 remotes do not require codes to pair with your devices. For directions on how to pair your Xfinity Remotes see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-Program-Your-Xfinity-X1-Remote-for-TV-and/ta-p/2942606
Learn more about the Xfinity Remotes with the links below:
X1 Voice Remote Frequently Asked Questions - https://www.xfinity.com/support/articles/xr11-remote-faqs
X1 Voice Remote Overview - https://www.xfinity.com/support/articles/get-to-know-xr11-remote
X1 Voice Remote Voice Command Tips - https://www.xfinity.com/support/articles/voice-command-tips
Search X1 with the Remote Control Keypad - https://www.xfinity.com/support/articles/x1-search-using-the-remote-keypad
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All,
We apologize for the inconvenience. The B button functionality has been removed for the X1 remotes, which allowed X1 users to view video while navigating the guide menu.
In addition to the main guide grid, XFINITY X1 offers the option of viewing programming information from the Mini Guide, a streamlined version of the guide that displays on the right-hand side of your screen. While in the mini guide, if you select the right arrow button on the remote, you will be able to see additional programs by channel. You can use the page down button, or down arrow to see future programs by date – this allows you to see 14 days of programming as well, similar to the Guide View. For more details, please see https://www.xfinity.com/support/cable-tv/x1-guide-how-to-navigate-in-the-mini-guide/.
Another alternative would be to adjust the Background Darkness Level of the Guide, to 1, which will make the guide a more transparent overlay to Live TV. Customers can go to Settings->Preferences->General->Background Darkness Level and set it to 1. For more details, please see https://www.xfinity.com/support/cable-tv/x1-background-darkness-level/.
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Due to the influx of unsolicited private messages to our Official Employees, private messaging has been disabled for new forum users.
Although we understand our customer's desire to have their issue addressed as quickly as possible, by sending unsolicited private messages to our Official Employees, you are inadvertently violating our forum guidelines . Since the forum is designed as a primarily peer-to-peer based support tool, posting your questions publicly ensures that you get the best help possible and allows users who may have similar issues to benefit from that conversation. This is why private messaging has been disabled for users who have never made a public post.
You will notice that you will regain access to private messaging once you participate in the public forum more. Once that happens we request that you still post publicly and only send private messages to those users/employees that request that of you.
Thanks in advance for your understanding. We look forward to seeing you in the community.
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@MathFour,
Sorry for the inconvenience. At this time, the XFINITY Stream app cannot be installed on the following unsupported devices:
Android TV
Windows tablets and phones
Nook devices
Apple TV
Other devices not specifically mentioned
If there is any update to this list of unsupported devices we will be sure to post that here in the forum.
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All,
We apologize for the issue that you have been experiencing streaming TV when using Chrome. I have heard from your fix team and they have provided some resolutions (see below):
If you do not have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), quitting the browser, relaunching, and navigating to the home page (https://tv.xfinity.com/) should clear up the issue.
If you do have the " Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), try either clearing the browser cache from chrome://settings/clearBrowserData, exit and open Chrome, and navigate to https://tv.xfinity.com/, or exit and open Chrome, navigate to https://tv.xfinity.com/
This issue was brought on by a recent update to Google Chrome that changed some of the compatibility requirements for files on pages hit during the login process. This explains why it started occurring outside of any version updates we have released.
If you have any further comments or questions, please let us know here. Thanks.
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All,
We apologize for the issue that you have been experiencing streaming TV when using Chrome. I have heard from your fix team and they have provided some resolutions (see below):
If you do not have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), quitting the browser, relaunching, and navigating to the home page (https://tv.xfinity.com/) should clear up the issue.
If you do have the " Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), try either clearing the browser cache from chrome://settings/clearBrowserData, exit and open Chrome, and navigate to https://tv.xfinity.com/, or exit and open Chrome, navigate to https://tv.xfinity.com/
This issue was brought on by a recent update to Google Chrome that changed some of the compatibility requirements for files on pages hit during the login process. This explains why it started occurring outside of any version updates we have released.
If you have any further comments or questions, please let us know here. Thanks.
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@cjbsnow,
You can easily change your wifi passwords by either using the Xfi App, through My Account, or by logging into your modem using the following directions:
In any Internet browser, in the addresses bar, enter 10.0.0.1
Enter user ID: admin and the password: password
Go to the "Gateway" tab, then go to the "Wifi" section.
Under the "Private Wi-Fi Network" section click "Edit". There you can change the Wi-Fi Network Name (SSID) and password
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From July 10-16, 2017, HBO and Cinemax will be offering a free preview to XFINITY TV customers! HBO and Cinemax movies and series will be available on our XFINITY On Demand platforms.
The HBO and Cinemax content will be available during the free preview to all XFINITY TV customers via the following:
XFINITY On Demand with a TV Box
Online with XFINITY Stream Portal
On mobile devices with the XFINITY Stream app
Note: The free preview will not be available via the following:
HBO and Cinemax linear channels
TV Everywhere's live linear streams on XFINITY Stream portal and app
TV Everywhere's HBO Now and MAX Now
Note: Some graphic and adult content intended for mature audiences may be available with the free preview.
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@Babikes,
I am happy to pass along feedback or an new rating for the call you are speaking about. Can you please provide me with the approximate date of said call and any feedback/rating you would like to share?
Thanks!
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@lobo11,
I am not sure what you are asking for. When you say you got a new iPhone, was this purchased through us with our XFINITY Mobile service? If so, then when setting up that mobile account you must specify that you want to port your number at the time the order is placed. It can be more difficult to do once the XFINITY Mobile service has already been established.
If you did not get your mobile phone from XFINITY, then you must speak with your mobile phone service provider to have them do the porting of that home phone number.
I hope this information helps. If you have any additional questions, please don't hesitate to let us know.
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@J86,
At this time if you are streaming video services from our XFINITY Stream App, casting is not available. If this changes in the future we will be sure to make that update.
Thanks
Jessie
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Easy Pair allows you to pair your computer or mobile device (smartphone or tablet) to your XFINITY X1 TV Box without the need to log in with your XFINITY username and password. Once paired, you can easily fling websites and photos/videos from your device to your TV using the X1 Photos Mobile app. Please note that traditional pairing can still be done via the X1 Photos Mobile app; however, you will need your login credentials.
Eligibility:
In order to use Easy Pair, you'll need:
An X1 TV Box that is Internet capable (RNG-150 boxes not supported).
XFINITY Internet service*.
*Once a device has been paired, you can send photos/videos using the X1 Photos Mobile app over any Internet or mobile data connection.
How to pair a device:
Open the X1 Photos Mobile app on your mobile device.
For more information on the X1 Photos Mobile app, see our FAQs page.
Select Guest. Your pairing code will appear.
Open the Easy Pair app on your TV, then enter the seven-digit pairing code displayed on the X1 Photos Mobile app.
A message confirming that your device has paired will display.
You can now send photos/videos to your TV.
How to delete a paired device:
Open the Easy Pair app on the TV from which you wish to delete a paired device.
Select Manage Devices.
Highlight the X icon next to the device you wish to remove, then press OK on your remote.
FAQ's:
How many TVs can I pair with my devices?
You can pair with as many X1 TVs as you like. However, you will need to pair to each TV individually.
How many devices can be paired with an individual TV?
Up to 15 devices can be paired to one TV. If you already have 15 devices paired to a single TV, you'll need to delete one paired connection before you can add another.
How long does a device remain paired with my TV?
One hour, after which time you'll need to re-pair the device.
Can I pair with other X1 TVs that are not in my home?
Yes. Follow the same process to pair your device to another X1 outside your home.
Can guests or friends pair their device with an X1 TV Box in my home?
Yes. Follow the same procedure to pair their device to an X1 in your home.
My device does not appear in the Manage Devices list. Why?
Devices remain paired for one hour. If your device does not appear in the Manage Devices list you will need to pair it again.
Can content be streamed to my X1 TV from outside the home?
Once a device is paired with your TV, content can be sent to the TV from that device whether in or out of the home. You can control access by deleting the paired connection from Manage Devices, or by enabling Parental Controls (Parental Controls > Feature Locks > Applications). Once enabled, you'll need to enter your Parental Control PIN to view the content sent to your X1.
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@joannme,
Typically cloud service is offered through your device or hardware on your device. IPhone has iCloud, Samsung has Samsung Cloud and LG has LG Cloud. These are the only devices we offer at this time. I hope this answers your questions.
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XFINITY WiFi on Demand (XWOD) passes enable non-XFINITY Internet subscribers or current XFINITY Internet subscribers who are not eligible for XFINITY WiFi on Demand to trial or buy access to the Comcast-operated XFINITY WiFi hotspot network for varying periods of time, ranging from an hour to a month, using the open xfinitywifi SSID. (Currently, XWOD users are not allowed to access the secure XFINITY SSID.)
**Note**: XFINITY Internet subscribers with 25 Mbps or faster tiers of service have XFINITY WiFi access already included in their subscriptions, and do not need to activate/purchase XWOD passes.
Benefits
Self-Service Portal for XFINITY WiFi On Demand
Users can manage their accounts online through the XFINITY WiFi On Demand Self-Service Portal. The Self-Service Portal provides the following:
Account summary
Prior purchases and charges
Usage history
Access to view or edit contact and billing information and refund requests
Equipment Requirements
Please see XFINITY WiFi and XFINITY WiFi Hotspots app Overview for information on equipment requirements for XFINITY WiFi On Demand.
Eligibility
Non-XFINITY Internet subscribers
XFINITY Internet customers who do not qualify for XFINITY WiFi access as part of their service
FAQ's
What is XFINITY WiFi On Demand and how is it different from the previos XFINITY WiFi Access Pass program?
WiFi On Demand is similar to the previous Access Pass program with both a limited complimentary pass offer and a variety of pay-per-use passes available for extended access.
The first time you see the WiFi On Demand experience, you will need to create a new account. Your existing Access Pass account is no longer active.
How can I purchase a WiFi pass?
Passes can be purchased via credit card or debit card by connecting to an XFINITY WiFi hotspot. Visit our Map for a list of hotspots, or simply look for “xfinitywifi” in your list of available networks. Passes cannot be purchased by calling customer service.
You will also need a WiFi-enabled device with a browser. On Android devices we recommend using a full browser such as Google Chrome or Firefox to complete your transaction. You may need to manually launch the full browser to navigate to the sign-in screen. Supported device types and OS are available in our Guides.
Where can I use my WiFi pass?
Passes may be used at any of the millions of XFINITY WiFi hotspots. You can find a listing of XFINITY WiFi hotspots on our Map. Passes are valid only on hotspots with the network name “xfinitywifi”. You can find the network name by clicking on a hotspot on the map or in the list of results.
How many devices can I use my pass on?
A pass is valid only on the device it is purchased on.
Can I move my pass to another device?
No. A pass is valid only on the device it is purchased on.
Can I carry over any unused time?
No, the pass is activated at time of purchase and expires based on the duration indicated. For example:
One hour pass – valid for 60 consecutive minutes from time of purchase Two hour pass - valid for two consecutive hours from time of purchase Day Pass - valid for 24 consecutive hours from time of purchase Week Pass - valid for 7 consecutive days from time of purchase 30 Day Pass - valid for 30 consecutive days from time of purchase
I'm having trouble connecting to the network?
WiFi access passes rely on connectivity to nearby hotspots. Connectivity issues are typically due to not being close enough to a hotspot. In some cases, your device may see the hotspot but not be close enough to get a good connection. If that happens, you can try to change locations until you receive a strong signal.
What devices do WiFi passes work with?
WiFi passes work best on iOS, Android, Windows, and OS X (Mac) devices.
How do I prevent my device from connecting to an XFINITY WiFi Hotspot?
Different devices and operating systems use different logic to determine which hotspots to connect to. If you do not want your device to connect to XFINITY WiFi go into your WiFi settings and remove it from the saved networks (select “forget this network” or other similar option).
Who should I contact with WiFi On Demand questions?
24/7 telephone support is available from our customer service team. Call 1-866-489-0919 .
You can also see your past pass purchases and manage auto-renew preferences by logging into your WiFi On Demand account (with valid login).
What happens if I do not verify my email address?
When you create a WiFi On Demand account we ask you to validate your email address by responding to a validation email we send you. An email address that is not validated within 72 hours is removed from an account. To add or edit an email address go to your WiFi On Demand account (with valid login).
What is the refund policy for passes?
If you purchased a pass and are unable to use it due to connectivity issues you may request a refund for the time you were unable to use by calling 1-866-489-0919 . Note, the refund amount takes into account the price of shorter duration passes that could have been purchased instead. For example, if you buy a week pass and are only able to use 2 days, your refund would be the price you paid less the cost of 2 day passes.
For the XFINITY WiFi On Demand terms of service for non-Comcast customers see here: http://wifilogin.xfinity.com/wifinonmemberterms.php
For the XFINITY WiFi On Demand terms of service for Comcast customers see here: https://www.xfinity.com/support/internet/xfinity-wifi-terms-of-service/
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All,
Sorry for the inconvenience. Our XFINITY Stream App allows for SSO, and at this time Apple TVs are not a supported device for the XFINITY Stream App.
Since we do not own the individual apps for each streaming channel you want to watch we cannot force those app owners to support our SSO process. Also, since we do not own Apple we cannot force them to allow for that feature on their devices.
We can only accommodate SSO with any app, service, or device that we provide our customers.
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Sorry for the inconvenience, to ensure that the app works correctly please ensure that your devices meet the following requirements:
APPLE
Requirements:
XFINITY Home subscription
XFINITY username and password
iOS 8 or later
iOS 8 compatible devices:
iPhone 4s and higher
iPad 2, Air and higher
iPad Mini
iPod Touch 5th Gen and higher
Notes:
iOS 7 users who have devices not compatible with iOS 8 will still have access to version 7.2 of the XFINITY Home app for mobile devices.
See 24/7 Video Recording for XFINITY Home - System Requirements and Setup Overview for operating and system requirements for 24/7 Video Recording.
ANDROID
Requirements:
XFINITY Home subscription
XFINITY username and password
Android phone or tablet with Android OS 4.4 (KitKat) and higher
Notes:
Android OS 4.1 (Jelly Bean) users who have devices not compatible with OS 4.4 (KitKat) will still have access to version 7.4.18 of the XFINITY Home app for mobile devices.
See 24/7 Video Recording for XFINITY Home - System Requirements and Setup Overview for operating and system requirements for 24/7 Video Recording.
For more information on how to sign in to the app and get it working correctly, see here: https://www.xfinity.com/support/home-security/accessing-web-portal-or-mobile-app/?currentTopicId=afec3d0e-1af4-4c47-b1d5-7dc41bd25d37&currentCollectionId=afec3d0e-1af4-4c47-b1d5-7dc41bd25d37-2
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The Arris XG1v4 is an HD DVR device that supports HDR10, 4K, and Bluetooth 4.2 capability. It will be available via a self install kit and limited professional installation only for X1 customers, and regions can expect to continue using a mix of XG1s for new X1 installations. It works with the XR2, XR5, and XR11 remotes. This device is currently limited in availability.
Here are some FAQ’s
How does Bluetooth on the XG1v4 work?
XG1v4 devices are equipped with Bluetooth antennas, which allow you to connect a Bluetooth device to stream audio. This feature is currently in Comcast Labs.
What Bluetooth devices are eligible?
Currently, only Bluetooth speakers and headphones can be paired with your TV Box.
How many Bluetooth devices can be stored on the XG1v4?
You can pair one Bluetooth device; however, your Bluetooth device can be paired to other equipment. For example, the XG1v4 will pair to a speaker, that’s also connected to a laptop. But, if you’ve already paired one device to the XG1v4, you cannot pair another.
Why isn’t a clock included on the XG1v4?
The XG1v4 is the next generation video gateway. It features an updated industrial design that aligns with new X1 devices, like the Xi5, as well as future X1 devices.
Do I have to have a 4K TV to receive a XG1v4?
Regions can expect to continue using a mix of XG1s for deployment.
Will I receive 4K content if I have a XG1v4?
Yes, currently there is 4K content via the Netflix app with their Premium Plan and select 2018 Winter Olympics OnDemand content. To recieve 4k content you will need a XG1v4 and a 4K TV. Later phases of 4K will include select XFINITY On Demand, Live TV and DVR content.
What will devices be named once connected?
Device names and device types vary by manufacturer. For example, Bose Comfort 35 headset will appear as "Bose QuietComfort 35".
Can I request a XG1v4?
Yes, please author a new post in this forum requesting one. We are happy to send you a Self Install Kit.
Features:
Bluetooth, 4.2
Supports HDR10, 4K
Input/Output: HMDI Out, Ethernet
No component, No composite
No power/front panel button
No clock
Six Tuners/DVR: 500 GB Hard Drive
Supports XR2, XR5, XR11 remotes
Device Specifications:
Manufacturer: Arris
Model Number: AX014ANM; AX014ANC
Device Type: Digital Video Recorder
Device Dimensions: 10.63 in W x 6.34 in D x 1.18 in H
Front Rear
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**UPDATE 01/08/18**:
As of today, if you have an eligible iPhone, you may be able to bring it with you when you switch over to XFINITY Mobile.
Things to now:
Right now, the only way to switch is to visit your nearest XFINITY store. A specialist will work with you to make sure your phone is compatible with the XFINITY Mobile network. If it is, they’ll take care of signing you up and activating your phone for you.
Your iPhone must be unlocked to bring it to XFINITY Mobile. Our agent can help determine your lock status.
How to bring your own device to XFINITY Mobile:
Visit your nearest XFINITY store and a specialist will verify your device compatibility and unlock status.
If your device is compatible, you will select an XFINITY Mobile data option.
An agent will activate a new SIM card provided for your device.
If all goes well, you’ll be ready to use your existing device on a new network by the time you leave the store.
What you should know before you go to a store:
If you’re ready to visit your nearest XFINITY store to begin the switch to XFINITY Mobile, there is some prep you can do to make your store visit quicker and easier. First, make sure your phone is unlocked. Next, if you’re not the XFINITY account holder, ask them to come along with you.
You can also do the following to speed up your store visit.
Install the latest version of iOS on your iPhone
Back up your iPhone
Know the Apple ID and password of your iPhone
If you’re keeping your number, it’ll be helpful to have account information from your current carrier on hand.
What devices are currently compatible with the XFINITY Moblie Network?:
All iPhones* starting with the iPhone 5 to the iPhone X may be compatible with the network. Our in-store specialists will verify your phone's compatibility during your store visit.
*select carriers
Will I have to pay extra to bring my own device?:
We don’t charge activation fees, line access fees, and your new SIM card is complimentary. When you bring your own device to XFINITY Mobile, your monthly bill will only consist of taxes and charges for whichever data option you choose, By the Gig or Unlimited.
**UPDATE 07/11/17**:
Effective today, July 11, the XFINITY Mobile Protection Plan is now open for enrollment. When a customer purchases a new Android or Apple device through XFINITY Mobile, they can enroll in the plan to protect their device(s) against accidental damage, hardware issues, loss and theft.
Please note that the XFINITY Mobile Protection Plan will typically be made available to customers only upon purchase. However, from now until August 11, XFINITY Mobile customers who purchased their devices prior to launch of the Protection Plan will also be able to enroll.
As of May 16, we’re beginning the introduction of our new XFINITY Mobile service to our XFINITY Internet customers.
XFINITY Mobile is a new wireless service designed for the way people use their phones today, with the Internet and data at the center of the experience.
XFINITY Mobile combines America’s largest, most reliable 4G LTE network along with Comcast’s 16 million WiFi hotspots to provide customers with a better wireless experience, for less money, on today’s most popular devices.
XFINITY Mobile is available as part of our XFINITY Internet service and includes:
Up to five lines of service with no line access fees
Unlimited nationwide talk and text
100MB of 4G LTE data per month – shared across all lines
Data options that are simple and affordable, allowing customers to pay By the Gig or for Unlimited data on each of their lines:
By the Gig– $12 per GB of 4G LTE data is shared across all lines on an account each month.
Unlimited – The ability to consume all the 4G LTE data you want for one set price of $45 per month (limited time offer); regular price is $65 per month.
To sign up for the service and learn more about the value that XFINITY Mobile offers, customers can now visit xfinitymobile.com or call 1-888-936-4968
If you have any comments, questions, or concerns about this service please post in the XFINITY Mobile board.
All updates will be posted here.
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Effective June 1, customers will no longer be able to use their Facebook credentials to sign in to the following:
XFINITY homepage (my.xfinity.com)
XFINITY Connect (web.mail.comcast.net)
Any TV Everywhere partner site
The Sign in with Facebook link will be removed from these pages. To look up your username, please use the online XFINITY username lookup tool. To change or reset your password, use the online password reset tool .
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Today, 05/08/17, Comcast launched Xfinity xFi, a new and personalized Wi-Fi experience that provides a simple digital dashboard for customers to set up their home Wi-Fi network, find their password, see what devices are connected, troubleshoot issues, set parental controls and even pause Wi-Fi access on their home network during dinner or bedtime. xFi gives customers unprecedented visibility and control over one of the most important technologies in their home.
The xFi experience can be controlled via a mobile app, website and on the TV with the X1 voice remote. To get started, customers simply need to visit www.xfinity.com/myxfi or download the xFi app (for iOS and Android). xFi is now available to the 10 million Xfinity Internet customers with a compatible Xfinity WiFi device - the xFi Wireless Gateway or the xFi Advanced Gateway - and comes at no extra cost.
Compatible Devices:
Arris 1682G
Cisco 3941T
Arris TG3482G
Technicolor CGM4140COM
To determine the type of Gateway you have, check the make and model information located on the bottom of your device or sign in to My Account and select Devices to view that information.
**NOTE**: The Cisco 3939 and Technicolor TC8717 Wireless Gateway 2 devices currently do not support xFi.
Getting Started:
Download the XFINITY xFi app for free from the Apple App Store or Google Play, or go to xfinity.com/myxFi and sign in with your XFINITY username and password. You must sign in as a primary or unrestricted secondary user to access xFi. You can also access the xFi web portal from my.xfinity.com. Simply select the WiFi icon from the top menu on the right-hand side.
XFINITY xFi features include:
View and change your WiFi name and password.
See what devices are connected to your home network and give them nicknames for easy reference.
Create profiles to group devices by family member.
See who is most active on your home network and when.
Set Parental Controls and bedtime schedules to ensure your kids access appropriate content at the right times.
Instantly pause WiFi access for any device or profile.
Troubleshoot issues without calling customer service.
Access advanced features to further customize your home network.
Access your home network information on XFINITY X1 (for X1 customers with an eligible TV box).
XFINITY xFi benefits include:
Instant Setup: Simple, easy setup of Xfinity Internet service and home Wi-Fi
Manage On Any Device: Take control with easy-to-use apps, the web, and X1 voice remote
Find My Password: View and modify Wi-Fi names and passwords
Name & Organize: See all connected devices and give nicknames for easy reference
Easy-To-Use Tools: Set parental controls and bedtime schedules for any family member on the home Wi-Fi network
Who’s Using What: Create personal profiles and assign devices to individual family members
Text Alerts: Receive alerts when new devices join your home network
Pause With A Tap: Instantly pause Wi-Fi access on your home network, by device or user
Voice Control: Say "show me devices" into the X1 voice remote and see results on the biggest screen in the home
Monitor Activity: See who’s most active on your home network and when
Troubleshoot Wi-Fi: Identify devices that are not working properly and receive tips to fix them
Cloud Management: See and control your home Wi-Fi network from anywhere
Safe & Secure: First line of defense against phishing and malware
Later this year, Comcast will launch no-configuration, adaptive xFi pods that can be paired with either the xFi Wireless Gateway or the xFi Advanced Gateway, which will help customers extend their Wi-Fi coverage to even the most remote areas of their homes. The company has made an investment in Plume, a leading developer of distributed Wi-Fi software and systems, and is working with them to combine the technologies of Plume and xFi into a unified experience that improves throughput and consistency to individual devices and provides even easier and more seamless whole-home Wi-Fi coverage.
For additional information about XFINITY xFi see here: http://corporate.comcast.com/news-information/news-feed/comcast-introduces-xfinity-xfi
If you have questions, comments, or concerns about XFINITY xFi, please let us know here.
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We understand, fundamentally, Community is a peer to peer channel where customers can ask questions, share answers on areas they have expertise and help learn from each other. There are also times where another customer may not be able to help and there is an opportunity for our team to step in, provide an answer and/or take actions to resolve an issue. We’re excited to announce that we’ve expanded the team that engages directly in our Help & Support Forum.
If you’ve been around the forum for some time, or if you’re just getting started, you may have noticed some responses come from “Official Employee” users. The existing group of “Official Employees” come from a number of internal teams including: Care; Strategy; Product; Field Technicians; Leadership; and an extensive list of other functional areas within our organization. We appreciate the expertise and specialized knowledge these employees share and we’re also excited to grow our internal group here to support customer care issues.
The list of people currently supporting Community from our Digital Care Team includes:
Username: ComcastJohnL
Role: Forum Admin Year I Joined Comcast: 2006 Hometown: Walnut Cove, NC Fun Fact/What I like to do in my free time: Conduct Wine seminars, most things outdoors that does not require manual labor. Favorite Xfinity Product/Service: Internet
Username: ComcastJK
Role: Forum Developer Year I Joined Comcast: 2007 Hometown: Denver, CO What I like to do in my free time: Fishing Favorite Xfinity Product/Service: Xfinity Internet
Username: ComcastJessie
Role: Forum Admin Year I Joined Comcast: 2014 Hometown: Denver, CO Fun Fact/What I like to do in my free time: I lived in South Carolina for 11 years. I like Camping, Fishing, Hiking, Painting, Drawing, Reading, Going to the theater, and Bingeing TV shows. Favorite Xfinity Product/Service: I love X1 and all it has to offer. My XR11 voice remote is so awesome!!!
Username: ComcastIrma
Role: Forum Support Supervisor Year Joined Comcast: 2011 Hometown: Littleton, Colorado Fun Fact/What I like to do in my free time: Love Dove Dark Chocolate/ I like to spend time with family, riding a bike, going to the beach in the summer. Favorite Xfinity Product/Service: X1 and Internet are both awesome!
Username: ComcastFrancisc
Role: Forum Analyst Year Joined Comcast: 2010 Hometown: Somewhere in Puerto Rico Fun Fact/What I like to do in my free time: Running video game tournaments, play a lot of video games, streams to twitch from time to time. Favorite Xfinity Product/Service: Xfinity Internet, back in Puerto Rico the fastest internet I had was 5 mbps.
Username: ComcastZach
Role: Forum Support Year Joined Comcast: 2011 Hometown: Cedar Rapids, IA Fun Fact: I am a Certified Personal Trainer Favorite Xfinity Product/Service: X1
Username: ComcastPhill
Role: Forum Support Year I Joined Comcast: 2011 Hometown: Denver, CO Fun Facts: I am a gamer, cold/hot glass worker and student. Favorite Xfinity Product/Service: High speed Internet
Username: ComcastMatt
Role: Forum Support Year Joined Comcast: 2011 Hometown: Bridgeton NJ What I like to do in my free time: Carpentry Favorite Xfinity Product/Service: Internet
Username: ComcastJoeTru
Role: Forum Support Year I Joined Comcast: 2009 Hometown: Denver, CO What I like to do in my free time: Digital Photography, Mixing Music, and Collecting Batman Comics & Collectibles Favorite Xfinity Product/Service: Xfinity Home Phone/Voice 2Go
Username: ComcastAmir
Role: Forum Support Year I Joined Comcast: 2013 Hometown: Denver, CO Fun Fact/What I like to do in my free time: Die hard Broncos Fan, coaching/playing sports is life! Favorite Xfinity Product/Service: Xfinity TV is awesome! Xfinity internet is way faster than the rest!
Username: ComcastElla
Role: Forum Support Year I Joined Comcast: 2014 Hometown: Tashkent, UZ Fun Fact/What I do in my free time: Never ridden a bike / My 3 favorite activities – sleep, read, and sing Favorite Xfinity Product/Service: In love with Comcast Internet speed
Username: ComcastChe
Role: Forum Support Year I Joined Comcast: 2014 Hometown: Detroit, MI Fun Fact/What I like to do in my free time: I am a parent to a son who loves playing basketball and has dreams of becoming a Lawyer. I was born in Denver, CO and raised in Detroit, MI. I played basketball during my middle school and high school years, including Detroit PAL and AAU teams. After moving back to Denver in 2006, I became a basketball coach for a youth team (including my son) while completing college for Radio/TV Broadcasting (graduated 2007). Favorite Xfinity Product/Service: XFINITY Home Security / X1
Username: ComcastAlly
Role: Forum Support Year I Joined Comcast: 2017 Hometown: Sacramento, CA What I like to do in my free time: I like to read true crime novels, hang out with my dog, and drink coffee.
Favorite Xfinity Product/Service: X1 and Internet
Username: ComcastMartin
Role: Forum Support Year I Joined Comcast: 2016 Hometown: Tucson, Arizona Fun Fact/What I like to do in my free time: I am an avid gamer, MMA watcher, and universe thinker. I really love learning about space. I streamed on and off on Twitch, and still am a regular part of those communities.
Favorite Xfinity Product/Service: I love our internet! I spend a lot of time online so having high speeds is great!
Username: ComcastMichael
Role: Forum Support
Year I Joined Comcast: 2016
Hometown: Tucson, AZ
Fun Fact/What I like to do in my free time: I own a side business for fixing computers when I'm not Comcasting. In my free time I like to learn about new technologies and spend time with my family.
Favorite Xfinity Product/Service: Internet and the Xfinity line of modems.
Username: ComcastTambrey
Role: Forum Support Year I Joined Comcast: 2016 Hometown: Summit County
Fun Fact/What I like to do in my free time: Tabletop RPG’s/Videogames/Comic Books/Manga&Anime/Obsess over my 2 Siberian Huskies.
Favorite Xfinity Product/Service: Xfinity Stream App
Username: ComcastAmira
Role: Forum Support Year I Joined Comcast: 2015 Hometown: Denver, CO Fun Fact/What I like to do in my free time: I love hearts, the color red and I think old people are cute. I like to do fun stuff with my 3 year old son and I enjoy spending time with close friends. I’m down for anything usually…
Favorite Xfinity Product/Service: X1/Voice Remote
Username: ComcastMorgan
Role: Forum Support Year I Joined Comcast: 2013 Hometown: Littleton Colorado, but I was raised in Steamboat Springs Colorado. Fun Fact/What I like to do in my free time: I love painting and crafting, snowmobiling and jet skiing, four wheeling and dirt biking, camping, board games, and most of all - spending time with family and friends.
Favorite Xfinity Product/Service: X1 and Internet.
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@tstack,
You can absolutely change out the XR2 remote for the XR5 remote by taking the current remote to a local Comcast Store to make the swap.
If the XR5 remote was not given as the first time, it could be that the store you were at did not have them in stock at the time.
You can find a Comcast Store near you here: https://www.xfinity.com/support/service-center-locations/
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**VALID AS OF 04/04/2018**
MLB Extra Innings HD Beta is now live, as of 04/04/18.
**NOTE**: In order to recieve this, you may need to reset your television equipment. Unfortunately, the Beta will not be availble for free previews.
As part of the MLB Extra Innings experience, we are launching a new MLB Extra Innings Out of Market feature. XFINITY X1 customers with an MLB Extra Innings subscription and an XFINITY TV package that includes HD service will now be able to watch all games in HD!
Please note that there is no additional charge for eligible X1 customers who subscribe to MLB Extra Innings, and no action is required to receive this feature. If for some reason you are not able to see this beta, please uplug your box, wait 1 minute, and ten plug it back in.
Eligibility
The MLB EXTRA INNINGS HD Beta is available to customers that meet the following eligibility requirements:
Subscribe to X1
Subscribe to an Xfinity TV package that includes HD service
Have an MLB EXTRA INNINGS subscription
MLB Extra InningsHD (Beta)" Listing in the X1 Guide:
On the Xfinity Stream portal online and in the Xfinity Stream app and Roku app, channels are labeled as "Beta" and include team logos, and will appear between the regular grid guide and the TV Everywhere channels. Each team has their own channel. Xfinity Stream app: Roku app: On X1 TV boxes, the "MLB Extra Innings HD (Beta)" channel is the first MLB listing in the X1 guide above the current MLB EXTRA INNINGS SD channels. Note: At this time, the "MLB Extra Innings HD (Beta)" listing will not be associated with a channel number because this feature is in beta. This means that customers will not see a channel number in the X1 guide and therefore cannot tune to this channel by entering a channel number, as one does not exist. X1 Guide View:
Selecting MLB Extra Innings HD (Beta) from the X1 guide launches the MLB Extra Innings HD (Beta) Collection page with MLB team logos organized by league.
When a customer selects a team logo, the MLB logo will be displayed while validation checks are made to determine if a customer has a subscription to MLB EXTRA INNINGS and the game is not subject to blackouts. Note: If a customer does not have an MLB EXTRA INNINGS subscription, the following XRE 03090 error message will display: "Please try tuning to this channel again. If you're still having trouble, you may not be subscribed to this channel. Go to xfinity.com and select My Account to add this channel to your lineup."
The MLB EXTRA INNINGS live game will play once verification of MLB EXTRA INNINGS subscription and blackouts are complete and successful.
Note: The game announcers will be based on the team selected. Example: The Boston Red Sox are playing the New York Yankees. If the customer selects the Boston Red Sox logo tile, the game will be shown with Red Sox announcers. If the customer selects the New York Yankees logo tile, the game will be shown with Yankees announcers.
Record, Rewind and Pause functionalities are currently not supported for MLB Extra Innings HD Beta games.
Note: This is a temporary experience for our customers. We are working on improving this experience and hope to provide this functionality in the near future.
MLB Extra Innings HD (Beta)" Feature Accessible from Search:
MLB Extra Innings HD (Beta) Collection Page: X1 customers can search for MLB Extra Innings HD" and will be presented with the MLB Extra Innings HD (Beta) Collection page, which displays MLB team logos organized by league.
MLB Team Page: X1 customers can also continue to search for a specific team where the team’s live HD game will be available by selecting the MLB Extra Innings HD (Beta) tile on the Team page.
Note: Customers cannot search for specific HD games. Customers can only access the live HD games from the MLB Extra Innings HD (Beta) Collection page or the Team page.
Blackout Information:
Blackout restrictions apply to all MLB games offered in the MLB EXTRA INNINGS package. Customers will receive the following message if the live game they are attempting to view is in a blackout: "Sorry, this game is currently blacked out due to league restrictions You may be able to find the game on another channel. Please check the Guide for details."
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Never miss the end of another recorded live sporting event or your favorite programming again with the Auto Extend feature. When scheduling a recording for a "Live" event, the "Auto Extend" option will be available on programs that support the feature. When it is determined that an event will air past the scheduled airtime of a recording, X1 will automatically extend the recording in 30 minute increments to ensure you capture the entire event. Starting out, the feature will be available on major sporting events including NFL Football, MLB Baseball, NBA Basketball, soccer, NHL Hockey as well as NCAA Men’s Football and Basketball, and NASCAR, and we’ll be rolling it out to a wider range of events over time.
Recent X1 updates include Enhanced DVR Auto Extend functionality so that all eligible live sports programming will receive automatic extensions without requiring the X1 user to change their settings
Don’t forget, you can manually extend the recording of any content on X1 from the program’s info page.
AUTO EXTEND UPDATES:
“Auto Extend” will no longer appear as the default “Stop” option in Record Options for eligible live sports programs. All programs will default to “On Time.”
Eligible live sports recordings will automatically extend, if they run longer than the scheduled air time, and no longer require an “Auto Extend” setting.
Recordings set with Auto Extend no longer receive: • A special recording icon throughout the guide • Additional text on the recording confirmation overlay • A notification during playback of auto extended portion
New educational text will be added to the Record Options to identify Auto Extend eligible programs.
Completed recordings that extended due to Auto Extend will continue to receive the Auto Extend badge.
Auto Extend Notifications
A notification now appears during the playback of an Auto Extended DVR recording.
X1 Auto Extend Notification
Press the INFO button on your remote control to learn more about the Auto Extend feature.
Frequently Asked Questions:
Do users have to take any action in order for Auto Extend to function?
No. Users no longer have to schedule their recordings with any particular “Stop” option in order for their Auto Extend eligible program to be extended. The process will happen automatically.
If a user chooses their own stop time for an Auto Extend eligible program, what will happen?
A user will never receive a recording that is shorter than what they’ve requested. If a program runs longer than the user’s manual padding selection, then auto extend will activate to automatically extend the recording even further.
What programs are eligible for Auto Extend?
Live sports events for the following are eligible for Auto Extend: NFL, NHL, NBA, MLB, Premier League Soccer, MLS Soccer, LigaMX Soccer, Bundesliga Soccer, Ligue1 Soccer, Champions League Soccer, and NCAA Men’s Football and Basketball for the following conferences: Big Ten, Big 12, Pac 12, SEC, ACC, Big East and AAC.
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Earlier this week, mobile thermostat scheduling was released with version 8.8 of the XFINITY Home app for Android devices and version 8.10 of the XFINITY Home app for Apple devices.
Customers who have an RTC CT30S or Centralite Azela thermostat, or the new Zen Thermostat, can now access mobile scheduling through the Thermostat section of the XFINITY Home app. This feature allows customers to set the times and temperatures for their thermostat schedule so that the thermostat will automatically control their home's heating and cooling to help manage energy costs while staying comfortable.
**NOTE**: Please note that Works with XFINITY Home thermostats, such as Nest, do not support this feature, but you can create Nest schedules on the Nest itself or in the Nest web or app.
Adding or Changing a Thermostat Schedule
Follow these steps to add or change a Thermostat schedule from the Thermostat screen:
1. Sign in to the XFINITY Home app for mobile devices.
2. On the Overview screen, tap the Thermostat that you want to manage.
3. On the Thermostat screen, tap Create Schedule.
If changing an existing schedule, tap Schedule, then skip to step 6
4. On the Create Schedule screen, tap Next.
5. Select the HVAC system that the Thermostat controls, then tap Next.
6. On the Schedule screen:
The Thermostat you're working with is shown at the top (in this example, Living Room).
The selected mode is highlighted at the top (in this example, Heating). If this Thermostat controls only one system (heating or cooling), you'll see only one mode.
The selected day within the schedule is underlined above the time/temperature chart (in this example, Monday).
The time/temperature chart at the bottom shows the start time and setpoint (preferred temperature) for each period in the selected day.
7. To view the settings for a different day, tap the day's abbreviation above the time/temperature chart. Swipe left to see later days in the week; swipe right to return to earlier days. 8. If you're happy with the start times shown, leave them as is and skip to step 11. Otherwise, tap the time you want to change and select the new time. Each time period must be at least one hour long. For example, if Wake time is 6:00 AM, Leave time must be 7:00 AM or later.
9. To copy the new time to other days, select the check boxes next to the appropriate days, then click Apply.
Careful! Changes are saved immediately and can't be undone.
10. Repeat steps 8-9 until you're happy with the start times shown on the Schedule screen. 11. If you're happy with the setpoints shown, leave them as is and skip to step 14. Otherwise, tap the setpoint you want to change, then select the new setpoint temperature.
12. To copy the new setpoint to other days, select the check boxes next to the appropriate days, then click Apply.
Careful! Changes are saved immediately and can't be undone.
13. Repeat steps 11-12 until you're happy with the setpoints shown on the Schedule screen. 14. When you're done with one mode, tap Cooling or Heating to switch to the schedule for the other mode. In this example, we're looking at the Heating schedule, so you'd tap Cooling. 15. Review and customize the cooling schedule in the same way you did for the heating schedule (starting at step 6). 16. When you're done with both schedules, tap Submit Schedule.
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A true factory reset cannot be done on a XFINITY Home touch screen. If the option were allowed it would cause the touchscreen to be removed from the account on the backend, and a technician would need to be sent out to re pair all other security equipment to the touchscreen.
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All,
If the following directions do not work for you, you will need to contact Comcast tier II to be added to the list of effected users. This is a known issue that happens to some users and our engineers are working hard to get it resolved quickly.
Directions to reset low battery alert:
1. Power off Comcast modem, then power back on, 2. Power off Xfinity Home router, then power back on, 3. Reboot touchscreen (go to touchscreen settings and follow prompts), 4. Reset thermostat (button behind top cover which slides forward. This resets then shuts thermostat off. At this point I reset again, since someone recommended turning thermostat off first.)
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@joaniej,
It sounds like the issue you are experiencing is different than the known issue discussed in this thread. The issue that this thread was made about was a specific error message that our X1 customers were seeing, that was not allowing them to watch TV.
The health of your television box looks great. If you want I can send some signals to your box to get the cutting out issue to cease. I will also recommend that you check all your connections (from the wall to the box, box to the TV, etc.). The type of issue you are experiencing sounds like a loose connection issue.
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@Swro,
Credits are calculated based on length of service interruption and services interrupted. Based on your account and what you pay, we are happy to provide you with a $5.00 courtesy credit. If you would like to know how exactly this was calculated, please see your private messages.
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@Swro
Are you getting an error message, blank screen, "snow"? Please let us know what you are experiencing specifically or post screenshots, this information will help us to identify the issue and work to resolve it quickly.
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@mb241,
Are you still experiencing an issue? If so, are you getting an error message, blank screen, "snow"? Did you try the reboot of your device as mentioned in the main post? Please let us know what you are experiencing specifically or post screenshots, this information will help us to identify the issue.
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As of Tuesday, April 12, all XFINITY X1 Remote app users received an email notifying them that the app will no longer be available in the coming weeks and advising them to download and use the XFINITY TV Remote app, which offers all of the same features and functionality as the X1 Remote app.
Please note that the X1 Remote app was removed from the App Store and Google Play on March 29.
Here are some frequently asked questions:
Why are you retiring the XFINITY X1 Remote app?
Comcast is working to consolidate its apps and create a more seamless customer experience. For years, the XFINITY X1 Remote app allowed customers to use their mobile device to control their TVs like never before, including simple voice commands to find something to watch easily, and navigate the guide. The XFINITY TV Remote app now supports voice remote functionality for XFINITY X1 customers only, and allows customers the same features and functionality as the XFINITY X1 Remote app. With the XFINITY TV Remote app, customers can change channels, browse XFINITY On Demand and TV listings, and even schedule your DVR when you're away from home.
Now that the XFINITY TV Remote app has been updated to include the Voice Remote functionality for X1 customers, we can now retire the XFINITY X1 Remote app.
I don't have XFINITY X1 service, can I use the XFINITY TV Remote app?
Yes. Non-X1 customers with an eligible box can use the app on a smartphone or tablet as a remote control. Change channels, browse XFINITY On Demand and TV listings, and even schedule your DVR when you're away from home. Please note that voice control with the XFINITY TV Remote app only works on X1 TV boxes, excluding RNG150 devices.
When can I get the XFINITY TV Remote app?
You can download the XFINITY TV Remote app today from the App Store or Google Play. Please see these instructions for download and setup.
Can I keep using the XFINITY X1 Remote app?
The XFINITY X1 Remote app will be retired and unsupported in the near future, and you'll need to switch to the XFINITY TV Remote app, which offers the same features and functionality with an updated user interface.
We do understand that many customers are already comfortable with the XFINITY X1 Remote app, but we're confident that you'll grow to love the XFINITY TV Remote app even more. Go ahead, delete the XFINITY X1 Remote app, and make the switch to the XFINITY TV Remote app now.
Can I change channels on my TV from the XFINITY TV Remote app?
Yes, you can change the channel with the XFINITY TV Remote app in the same way you do with the XFINITY X1 Remote app. Please download it from the App Store or Google Play to quickly and easily find and tune your TV to the shows you love.
What are the system requirements for voice functionality on the XFINITY TV Remote app?
X1 voice remote functionality requires iOS 10 on Apple devices, and Jellybean on Android device. For details, see this overview of the app.
What are the eligibility requirements for the XFINITY TV Remote app? For details, see this overview of the app.
For additional information about the XFINITY TV Remote App see here: https://www.xfinity.com/support/xfinity-apps/setting-up-the-cable-tv-app/
Setting up the XFINITY TV Remote App
Download the XFINITY TV Remote app from the iTunes app store to your iPad, iPhone or iPod touch. For Android, download from Google Play.
Select the XFINITY TV Remote app on your device.
Apple devices
Android smartphone
Once logged in, you’ll be provided with your list of eligible TV boxes.
Be sure that your TV box and TV are both turned on. When your eligible TV boxes are displayed on the app, a message will be sent to your TV box to match the name listed on the XFINITY TV Remote app.
Tap on each TV box to enter a name that you’ll be able to remember in the future for controlling your TVs.
If you have more than one eligible TV box, go through the same process for each TV box in your home.
After naming your TV boxes, click Continue.
Select Finish. You’re now ready to use the XFINITY TV Remote app!
If you have an eligible DVR on your account, DVR Manager will also be activated so that you can schedule recordings from your device.
For troubleshooting and helpful tips when using the XFINITY TV Remote App see here: https://www.xfinity.com/support/xfinity-apps/top-tips-for-cable-tv-app/
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Comcast will be opening up all XFINITY WiFi hotspots April 12 – 19 to everyone, including non-XFINITY Internet customers.
We know you may have some questions about how to access these hotspots and what this means, so here are some frequently asked questions.
How long will the free access available?
The XFINITY WiFi hotspots will be opened by 9:00 AM EDT on April 12, 2017 and will stay open through 9:00 AM EDT on April 19, 2017.
What hotspots are included?
All hotspots owned and operated by Comcast.
Exact hotspot locations can be found at http://wifi.xfinity.com/#find-a-hotspot.
Our venue locations (e.g., Wells Fargo Center, SEPTA, Wawa, etc.) will continue to operate business as usual.
Does the free access to apply to both customers and on-customers?
Yes, anyone can access any of the XFINITY WiFi hotspots.
How does a user connect to the XFINITY WiFi hotspot?
Once at a hotspot, the user should select the xfinitywifi network name in the list of available hotspots and then launch a browser.
XFINITY Internet customers can sign in with their username and password, and will be automatically connected at XFINITY WiFi hotspots in the future.
Non-XFINITY Internet customers should visit the “Not an XFINITY Internet Customer” / “I don’t have an XFINITY account” section on the sign-in page to get started.
a. Non-XFINITY Internet customers will need to enter their email address and zip code to start their complimentary session. b. Non-XFINITY Internet customers will be able to renew their complimentary sessions every two hours through 9:00 AM EDT, April 19, 2017.
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@workerdummy wrote:
***UPDATE 03/22/2017*** The following updates will be made on 04/10/2017 on the Roku Version 2.0.x release:
The XFINITY TV Roku App will be renamed to XFINITY Stream Beta app on Roku
XFINITY customers will now have access to and be able to view purchases
University access/support
So, it's April 10th.
Did any of the above happen?
Are our older Roku's getting closer to being usable with the app?
Are we getting closer to a definitive answer if we are going to be charged to use the app?
Answers from official Comcast reps only please. No speculation or guesses.
This update does not specifically mention that the Xfinity Stream app will be allowed to work on those older Roku devices. You will notice a complete list of compatible devices on the main post of this thread. If anything changes or any additional devices are added to that list, we will be sure to update the main post with that information.
As for cost, there is no word yet. As mentioned in the main post, we are still in Beta trials. If there are any updates or word about changes to prices, you will notice that it will be included in any updates on the main post.
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@newtemplar,
You can always choose to opt-out of calls or set up Call Screening to reduce the amount of unwanted calls.
Comcast "Opt-Out": https://pc2.mypreferences.com/Comcast/OptOut/
National "Do Not Call Registry": https://www.donotcall.gov/
Call Blocking: https://www.xfinity.com/support/phone/call-screening/
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@Bass7river wrote:
Also my cookies and caches are always cleared and Norton fully up to date...
@Bass7river,
Every time you clear your cookies and caches you are essentially forcing our system to forget that you have ever logged into your account from that device. This is why you are receiving these emails everything you log-in (as mentioned in my main post).
Unfortunately, this is a security measure so there is nothing Security Assurance or Level 2 can do for you as this email notification is functioning the way it should.
You will notice that user Rick1361 has provided directions in this thread on how to set up a rule on your email box, this rule will prevent these type of emails from making it to your regular inbox.
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Customers can now pay their bill online using Apple Pay in the Safari web browser with a compatible Apple device. To use Apple Pay, you must first add a credit or debit card to your Apple Wallet.
To learn about device compatibility and how to set up and use Apple Pay, visit apple.com/apple-pay.
How to Pay Your Bill Using Apple Pay
Go to https://customer.xfinity.com/#/billing/payment in the Safari web browser using an Apple Pay compatible device. Sign in to your account using your XFINITY username and password.
On the bill pay page, choose your payment amount from either the full current balance due or another amount. (Note: You cannot schedule a payment in advance using Apple Pay, so make sure to pick today’s date as the Payment Date.)
Under Payment Method, select Apple Pay. Click Continue.
Review your Apple Pay card and billing and contact information. Touch your finger on the home button to Pay with Touch ID.
A confirmation message will appear.
What Devices Can I Use to Pay My Bill with Apple Pay?
Apple Pay is currently available on the following devices:
iPhone
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone 6
iPhone 6 Plus
iPhone SE
iPad
iPad Pro (12.9-inch)
iPad Pro (9.7-inch)
iPad Air 2
iPad mini 4
iPad mini 3
Apple Watch (paired with iPhone 5 or later)
Apple Watch Series 2
Apple Watch Series 1
Apple Watch (1st Generation)
Mac
MacBook Pro with Touch ID
Any Mac introduced 2012 or later (paired with an Apple Pay-enabled iPhone or Apple Watch)
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@valley_sports,
My response was in regards to user marebear1863 concern about getting these emails messages from login attempts on a windows machine when that user uses Apple devices. With that type of concern the only team that would be able to assit is our Customer Security Assurance Department.
We apologize if you are not happy about receiving these email messages as well. This update was done in an effort to further secure our customers online accounts. In order to reduce these email messages, we recommend that you use the same device when logging in and not clearing your cache and cookies as that can trigger these email messages, as mentioned in the main post.
I am happy to forward your concerns about receiving these email messages on a too frequent basis to that theam.
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@marebear1863,
We apologize that you are experiencing this issue. We always recommend that if you believe there may be fraudulent activity happening on your account, to please contact our Customer Security Assurance Department. Not only will they help you to identify any possible threads to your account security, they can also work with you to eliminate them now and into the future. You can contact them directly by calling (888) 565-4329
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If you sign in to My Account or an XFINITY app using a device or browser that you haven’t used to access your account before, an email will be sent to the preferred email address on your account.
The email notification will provide the details of the sign-in, including where and when the sign-in occurred. In the event that you did not attempt to sign in and you receive this message, please follow the link provided to change your password and ensure your account is secure.
**Note**: If you are browsing in incognito mode or clearing cookies, you will receive additional notifications regarding a new sign-in.
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