Computer glitch leads to stranded passengers at Heathrow

News at Heathrow 25/09/2013

Some passengers saw substantial delays at Heathrow on Wednesday due to a technical glitch.

Some passengers saw substantial delays at Heathrow on Wednesday due to a technical glitch.

The Telegraph newspaper reported on Wednesday that British Airways travellers were unable to check baggage at Heathrow’s Terminal 5 due to a computer error, meaning those with more than hand baggage had no choice but forgo their original departure flights until the glitch was fixed.

The problems were first reported at the BA hub at around 0900 and the issue lasted until at least 1130 when the system was partially brought back online. However, many passengers had already rebooked themselves for later flights, according to the report.

The ordeal is the latest of a handful of similar recent events at Terminal 5. In 2008 the facility saw a major technical fault lead to problems with the terminal’s baggage system, causing the delay of hundreds of flights and sending thousands of bags off course.

A spokesman said on behalf of the UK flag carrier that the airline wanted to apologise for the issue and that all flights were operating as normal through Wednesday.

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