Customer Service

Testimonials

Here’s what some of our customers had to say!

September 16, 2011

We recently placed an order and it was delivered on Wednesday to the family of our coworker who lost his brother. In the past we have used one of the usual online 1800-flowers kinds of places, and we have been less than pleased. Your site was listed on the funeral home's website, so we used you. The family told us that your flowers were the most beautiful they had ever seen and the arrangement was HUGE. I was so thrilled to hear this, because you never know what you are going to get when you order flowers online - you just cross your fingers and hope for the best! Anyway, I just wanted to express my gratitude. Good work!

Emily H.

September 15, 2011

Thank you for your recent phone call. I truly appreciate the action you took to remedy my concern. You were most courteous and caring. I assure you I will not forget and intend to use your company in the future.

Teresa C.

August 25, 2011

Thank you so much for your help with my order. You have provided excellent customer service, and I would not hesitate to use your online store in the future. Kind Regards,

Kathy D.

August 17, 2011

Thank u for your help, I will be using you for all of my florist needs in the future. Thanks again! Sincerely,

Tammy S.

August 2, 2011

Michele, Thank you so much for the way you handled this situation…I’m truly impressed with your service and I will use your services again…for sure! Sincerely,

Gary M.

June 29, 2011

Thank you so much! You were a blessing to speak with. I am so glad that you emailed me because I really wanted to send you and your manager a thank you note. You were so pleasant to speak with. Your job is difficult and even over the phone you can feel your compassion. Thank you for what you do.

Kelly F.

June 28, 2011

Thank you SO much for your help with my orders! I really appreciate your kindness, AND you remembering our phone conversation! This was my first time using The Sympathy Store/Life Tributes, but because of the individual care to the order, I will certainly use it again, and recommend it to my friends. Thanks again for your help,

MaryAnn S.

July 21, 2011

I was very happy with the floral arrangement – it looked exactly like the picture on the web page. Thank you very much.

Peter P.

July 20, 2011

I ordered the Grand Vase – The Basalt (Esperance Roses) for my mother’s funeral. They were absolutely the most beautiful flowers that I have ever seen. I expected a small but nice vase of flowers, especially for the price. They astounded me. I could not have picked a more beautiful arrangement to order to express the love for my mother. Thank you so much for providing this wonderful service. Best Regards,