Check your password

First, check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in konsoleH – you will need to get your domain or web administrator to update it for you if you don’t have konsoleH access.

Do you use a Mac Keychain? Make sure that the password saved in your keychain is correct -- here’s how.

Check account settings

From the top menu choose Mail > Preferences…

Account Information

On the Accounts tab, choose the relevant account from the list on the left, and check: