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Essexboy

Posted 01 June 2013 - 04:57 AM

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groch

Posted 02 June 2013 - 06:39 AM

groch

Member

Topic Starter

Member

180 posts

I was told it was a spyware, so I don't believe it was a virus per se. I do not believe they are anywhere experienced as you and your team are in virus removal of detection. This is small town Florence Alabama remember. I really wanted to bring the unit in to verify there were no hardware issues (overheating). My fears were founded as the computer froze twice yesterday. Once while web surfing with Chrome, once in Outlook answering email. I also changed the mouse to a hard wired version as another precaution. I believe I should now try the restore to a previous version, the solution attempt we were looking at before I brought the box in.
Bummer.

Essexboy

Posted 02 June 2013 - 07:07 AM

Essexboy

GeekU Moderator

Retired Staff

69,964 posts

Hmm is it now becoming apparent mainly when online.. As this would then suggest looking at the wireless driver I will check this out and come back with any resolution I may find. Also could you run the clean boot and see if that makes any difference at all

1.In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.2.Click to clear the Process SYSTEM.INI File check box.3.Click to clear the Process WIN.INI File check box.4.Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.5.Click the Services tab.6.Click to select the Hide All Microsoft Services check box.7.Click Disable All, and then click OK.8.When you are prompted, click Restart to restart the computer.

Step 3: Log on to Windows

1.If you are prompted, log on to Windows.2.When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

Notes?

You have used the System Configuration Utility to make changes to the way Windows starts.?The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.?Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.

Essexboy

Posted 02 June 2013 - 09:10 AM

groch

Posted 02 June 2013 - 09:03 PM

groch

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Topic Starter

Member

180 posts

Got this blue screen with my wife playing solitaire following your last instructions. His seems to be a step backwards, we got freezes that we could get past by powering off. This blue screen is a different behavior this weekend

Posted 05 June 2013 - 07:12 AM

groch

Posted 05 June 2013 - 07:19 PM

groch

Member

Topic Starter

Member

180 posts

Ok!! The computer was very unstable even in safe mode. Took 4 or 5 tries either getting freezes or blue screens. Finally was able to reverse the startup, uninstall Avast and install MSE. Scan upon installation was clean and at least for the first hour the system is stable. I'll report back tomorrow.

groch

Posted 06 June 2013 - 08:21 AM

groch

Member

Topic Starter

Member

180 posts

OK, maybe some more information for root cause identification. Following the installation of MSE, we let the computer on all night with no issues. As soon as my wife starting using the computer this morning to play Solitaire, the computer froze within 5 minutes. I am coming to the conclustion this is a video driver issue. I don't recall if during all the corrective actions the driver was updated. Thoughts?