For years, hotels staffed in an orderly, traditional fashion: General Manager, Director of Sales, Front Office Manager. Almost two decades ago, the Revenue Manager burst onto the scene and, as distribution channels expanded and pricing became more complex and transparent, there was an exponential increase...

Yesterday, Glenn Haussman's column in Hotel Interactive, "Why Experts Are Begging You to Raise Rates," added to the rhythmic drumbeat being heard throughout our industry. I wrote an article on the same topic last week, citing research presented by hospitality heavy hitters from around the country. ...