Swipe (30 pin) card reader

This page was printed on May 25, 2019. For the current version, visit https://help.shopify.com/en/manual/sell-in-person/hardware/card-readers/30-pin-reader.

Note

The Swipe (30 pin) card reader has been discontinued. If you currently use this card reader, then you can continue to do so but, it is recommended that you change to another card reader.

Compatible devices and payment providers

Note

Shopify POS requires iOS 10, which is not supported on iPad 2/3 or iPhone 4/4S. Shopify recommends upgrading to a device that supports iOS 10 and future versions of Shopify POS. If you upgrade your device, then you also need to change your card reader.

To use the Swipe (30 pin) card reader, you need to have Shopify Payments or a POS-supported payment provider enabled.

Your POS device needs an internet connection to use the Swipe (30 pin) card reader. Wherever you're selling, make sure that your device can connect to the internet during transactions using either wi-fi or your device's cellular data.

The following table shows which devices and payment providers are compatible with the Swipe (30 pin) card reader:

Troubleshooting

Steps:

Check that you have an internet connection. Shopify POS needs to connect to the internet through wi-fi or your device's cellular data to process payments. If you can't connect to the internet, then you won't be able to process card payments.

Are you using a compatible payment provider and currency? You can use the Swipe (30 pin) card reader only if:

After tapping Credit on the payments screen, unplug the card reader, and then plug it into the POS device again. Check that you see a Card reader connected notification.

Try entering the credit card information manually. If this works, then there is a problem with the card reader.

If the manual entry doesn't work, then force quit the Shopify POS app, turn off the device, and unplug the card reader. Turn the device back on, open Shopify POS, plug in the card reader, and try another test order.