Customer Save AgentMegaPath Networks

THIS JOB HAS EXPIRED

Description:
MegaPath is the largest privately held, facilities-based Managed Services LEC in the US. We provide next-generation Hosted Voice, Cloud, Private Networking and Managed Security Service solutions to businesses nationwide. With growth in mind, we are hiring exceptional people.

Position Summary:

The main purpose of the position is to save and retain our current customers. Suggestive sales techniques are utilized to upgrade customer's accounts to additional products and services. Representatives use consultative sales skills to educate the customer on competitive pricing information while assisting our customer in comparing and contrasting our products and services to our competition's products and services. A customer-centric mindset is necessary to ensure long-term customer satisfaction.

Essential Functions:
? Handle inbound disconnect/downgrade calls from existing customers
? Responsible for skillfully retaining customers through positive customer relationship building
? Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
? Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
? Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
? Effectively transition from the save to upgrading the customer to additional products and services
? Provide exceptional customer care across all call types including escalations, technical support and billing
? Track the primary reasons for requests to disconnect service in specific geographic areas by competition and forward the information to the appropriate departments for further
investigation
? Take ownership of customers' concerns and act as a primary contact, providing name and telephone extension to help build confidence
? Act as intermediary between customer and appropriate departments to ensure customer satisfaction
? Maintain knowledge of all marketing campaigns, competitive campaigns/pricing and save offers and make appropriate use of campaigns/save offers in retaining customers
? Provide explanation and interpretation of billing system information
? Punctual and consistent attendance is required. Must be available for overtime or weekend hours, as needed
? Provide one call resolution of all customer inquiries and concerns
? Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner
? Perform other related, assigned duties

Employee Benefits:
MegaPath offers a full suite of benefits, including full medical, dental, and vision coverage; a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to MegaPath?s continued success.

If you want to make a difference with your performance and seek a new challenge, we encourage you to apply with MegaPath.