UTC is connecting data, people and
products to empower employees to operate more efficiently, streamline
critical processes, and use intelligent insights to drive positive
customer outcomes

REDMOND, Wash., and FARMINGTON, Conn. — Nov. 1, 2017 — Microsoft
Corp. and United Technologies Corp. (UTC) (NYSE: UTX) on Wednesday
announced a strategic agreement that will create a differentiated
customer and employee experience using intelligent technology
innovation.
UTC builds and services millions of products in the field, from
elevators in some of the world’s tallest buildings, to engines and
aerospace equipment in the skies, to commercial products that power
smart buildings. Leveraging Microsoft Dynamics 365 and Azure, UTC
intends to empower employees globally with the digital tools and
information needed to support customer interactions for faster, better
and more personalized service.
“At UTC, we build products and services that are vital to business
and impact lives everywhere. Through digital transformation, we are
raising the bar on our capabilities to predict, prevent and respond to
our customers’ needs. Collaborating with Microsoft, and leveraging its
intelligent cloud, we are changing how we define the customer
experience,” said Vince Campisi, chief digital officer and CIO at UTC.
“United Technologies is a global leader in the aerospace and building
industries and has a deep commitment to innovation,” said Judson
Althoff, executive vice president, Worldwide Commercial Business,
Microsoft. “The combination of UTC’s customer service expertise together
with Microsoft’s intelligent cloud will provide a digital business
model for UTC businesses across multiple industries.”
A core tenet of UTC’s transformation is giving employees the digital
tools and capabilities to work in new and different ways at market
speed. UTC is connecting data, people and products securely to optimize
its sales, customer care and field service operations — from responding
faster to sales opportunities through automation and intelligence, to
predicting maintenance by operationalizing product data, and empowering
thousands of service technicians in the field with mobile connectivity.
Examples of these initiatives that would be enabled by UTC’s use of
Microsoft technology include these:

Otis will use Dynamics 365 CRM to empower service technicians and
sales teams with a holistic view of the customer relationship and
real-time equipment health data to enable predictive maintenance,
dynamic field dispatching and a more seamless customer experience.

Pratt & Whitney is using Azure and Dynamics for cloud-based
field service, sales and marketing solutions to deliver a superior
customer experience.

UTC Aerospace Systems is building solutions on Azure for predictive
maintenance of aircraft systems, to better ensure the reliability,
safety and cost-efficiency for customers.

UTC Climate, Controls & Security (CCS) will use Azure as the
cloud platform for its connected facilities initiative, aimed at helping
customers of Carrier heating, ventilating and air conditioning systems,
as well as other CCS products, optimize comfort, efficiency, fire
safety, security and more.

About United Technologies Corp.
United Technologies Corp., based in Farmington, Connecticut, provides
high-technology systems and services to the building and aerospace
industries. By combining a passion for science with precision
engineering, the company is creating smart, sustainable solutions that
move the world forward. To learn more about UTC, visit the website or follow the company on Twitter: @UTCAbout Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) is the leading platform and
productivity company for the mobile-first, cloud-first world and its
mission is to empower every person and every organization on the planet
to achieve more.