S8+ screen

‎04-25-201709:14 AM - last edited on ‎07-19-201703:56 PM by SamsungMel

What's up with this? It just started today. I activated on Friday the 21st. It freezes up the phone and keeps the screen from coming back on, even when trying to power the phone off or on. Has this happened to anyone else?

Re: S8+ screen

Oh dang, @usernLENC1Nfy8.
That looks horrible! Did you drop your phone perhaps? Or maybe a cat knocked it off a table without you knowing? My cat would totally do that, she senses new breakable things like a magnet. Let's try some troubleshooting steps, just let us know how these go!

Re: S8+ screen

Oh dang, @usernLENC1Nfy8.
That looks horrible! Did you drop your phone perhaps? Or maybe a cat knocked it off a table without you knowing? My cat would totally do that, she senses new breakable things like a magnet. Let's try some troubleshooting steps, just let us know how these go!

Re: S8+ screen

So... now there's a brand new problem. My screen is completely locking me out, not even switching on. There is haptic feedback, Bluetooth stays connected, and I can hear the system sounds of volume being turned up and down. Provider suggested a factory reset or a trade. I tried the factory reset (since my nearest store is currently changing locations and neither are open). Same exact problem. I tried safe mode, and it was still glitching. I guess I'm headed to trade in for another tomorrow. Big headache. I wish that I waited a few weeks instead of pre-ordering. We've been S3, S5, and S7 users. Maybe I should've stayed with the even numbers. Lol!

Re: S8+ screen

I'm so sorry to hear about the continued problems. While it's no fun, at least there aren't many people with this same problem. None, that I've seen anyway. Maybe it was just a one off. Perhaps it was hurt somehow in shipping. It's hard to say for sure, but keep us updated about the new one!

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Re: S8+ screen

What's up with this? It just started today. I activated on Friday the 21st. It freezes up the phone and keeps the screen from coming back on, even when trying to power the phone off or on. Has this happened to anyone else?

Re: S8+ screen

Currently happening to me. The screen static and the screen not turning on. Android auto will work, okay Google and Bixby will work, I can feel haptic, my alarm clock went off, all kinds of useful things that I can't do with no screen. I have a replacment I need to pick up tomorrow through T-Mobile. Sadly this is going to be my 3rd S8+. Both had screen issues.