Is it safe to pay online?

kentessa.com has a 256-bit SSL encryption and is McAfee Secure certified. This is the same level of security you'll enjoy with most online banks. Rest assured, your personal information is completely secure when you purchase online from kentessa.com.

What credit cards do you accept?

We accept VISA, Mastercard, American Express and Discover.

How can I pay? What payment options do I have?

Payment can be made directly on our website by using your Credit Card. Additional options include:- PayPal- Google Checkout- Mashreq Bank- Cash on Delivery- Western Union

We accept VISA, Mastercard, American Express and Discover.

What is Cash on Delivery?

Cash on Delivery allows you to pay for the goods at the time of delivery. If you do not have a credit card, this serves as a convenient alternative.

How can I cancel the order? Do I get a full refund?

Orders can be cancelled for a full refund if the cancellation is requested 24 hours in advance of the delivery date. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, chocolate, fruit, etc.: 50% of the product purchased is also non-refundable.

What charge will show on my credit card?

The credit card statements will show the charge as "IAK International LLC".

Can I ask for a specific date or time for the delivery?

Certainly, we guarantee to make your delivery on your requested date. As far as time of delivery is concerned, kindly enter the time range that suits you and we'll ensure it gets there on time. However, a precise time cannot be guaranteed. Deliveries are made between the time range that you select during checkout.

If I make the order today, when will it be delivered?

Click on delivery city for shipping details:

+ DubaiIf the order is placed before 4pm, it can be delivered on the same-day. If an order is placed after 4pm, it can be delivered as early as the next day.

+ SharjahIf the order is placed before 4pm, it can be delivered on the same-day. If an order is placed after 4pm, it can be delivered as early as the next day.

+ AjmanIf the order is placed before 4pm, it can be delivered on the same-day. If an order is placed after 4pm, it can be delivered as early as the next day.

+ Abu DhabiIf the order is placed before 12pm, it can be delivered the same-day. And if the order is placed after 12pm, it can be delivered as early as the next day.

Exceptions: Kindly note that Fridays and public holidays are excluded. For other exceptions, kindly refer to the delivery calendar. As long as you can select a date during checkout, the order will be delivered to you or your recipient on that date.

Can you make a delivery on the same day as the order?

Yes! For Dubai, Sharjah and Ajman: same-day delivery is available if the order is received before 4pm. For Abu Dhabi: same-day delivery is available if the order is received before 12pm. In order to find out about availability of same-day delivery after these hours, kindly call our customer care for assistance or click "Chat Live" for immediate assistance.

What are your delivery charges?

Delivery Time Range: 9AM - 6PMA flat delivery charge of AED 30 (US $8.17) is applicable for all deliveries within the UAE.

For cash on delivery, additional charge of AED 30 will apply if the cash pick up address is different from the delivery address.

I do not have the exact address, just a telephone or mobile number and the state of the recipient - can you still deliver?

In most cases, we require a complete delivery address. However, as long as the telephone number is operational we will try to contact the recipient, and obtain the delivery address from him or her.

Will the delivery be a surprise?

All our orders are delivered as a surprise. The recipient does not know what they are receiving until our delivery personnel reach them.

Can I delivery anonymously?

Yes, we do offer an anonymous delivery option as well. In the event that the recipient does not want to accept a gift anonymously the gift will be returned to us.

Who makes the delivery?

All our gift deliveries are made by our trained shipping crew. Certain non-perishable items like perfumes may be delivered by logistics companies such as FEDEX or DHL.

How can I be sure that the products arrive in good condition?

All flowers and gourmet products are prepared fresh every morning. The items are delivered in temperature controlled vans to ensure that everything is delivered in pristine condition. If you're unsatisfied with a delivered product, kindly contact customer service and we'll be happy to rectify the situation at the earliest.

Will you call the recipient before delivering?

Yes, it's company policy to call the recipient before making the delivery to ensure we have the correct address, and that the recipient is at that address during the time of delivery.

What happens in case the recipient is not available at the time of delivery?

If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you're ordering flowers, chocolates, or other edible gifts, rest assured that all items are prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!

What country or cities do you deliver to?

We deliver to all cities in the UAE: Dubai, Abu Dhabi, Sharjah and Ajman. Kindly note that Ruwais is an exception and we do not currently deliver to Ruwais.

Internationally, we can deliver certain products to over 140 countries around the world. Please contact customer service for assistance with international orders.

Do you delivery Internationally?

Certain products can be delivered to over 140 countries worldwide. In order to find out more about international deliveries, kindly call our customer care for assistance ( (04) 259 1261) or "Chat Live" with one of our chat representatives for immediate assistance.Certain items can be shipped internationally.

Is there a minimum value for an order?

Yes, the minimum value of an order is AED150 (US $41).

How do I know my order has been received and confirmed?

You should receive an order confirmation email within 1-2 hours of making the order on the website. If placing the order via Google Checkout, you'll receive an order received email from Google Checkout. If you have not received any order confirmation email within 2 hours after placing the order, kindly contact us for assistance.

How do I know if my order has been delivered?

You will receive three sets of communication after your purchase:(i) Once your order has been processed you will receive an order confirmation email with the details of your order.(ii) Once your order has been shipped, you will receive a second email.(iii) Finally, a last email will be sent to you once your order has been delivered.

Do you call before delivery? Do you deliver at a time convenient to the recipient?

In the event that we need to confirm the delivery location, we might call the recipient. In all instances, the element of the surprise is maintained and the recipient never knows what he or she is about to receive.

What if the product received is damaged?

If a product is damaged, it must be notified immediately. Kindly notify customer care and we'll be happy to replace it free of charge.

I am sending gifts, can the prices be removed before shipping?

All price tags and stickers are removed before shipping to allow any purchased item to be given as a gift.

Can I get gift wrapping for the products I have purchased?

Certainly, our artistic gifts design team will transform your gift into a beautiful presentation before it is delivered. Simply select the gift wrapping option during checkout, or request it from a customer service representative.

How do you guarantee the freshness of flowers or that chocolates will be delivered in good condition?

All flowers, cakes, and perishables are prepared fresh every morning, and delivered in temperature controlled delivery vans to guarantee that they'll make an impression.